id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajst-13051	Sun, Fangmin	Research Status and Thinking of Service Failure and Service Recovery of Service Robot	2023	3	.pdf	application/pdf	2841	140	40	Abstract: With the development of intelligent technology, service robots have appeared in various service first-line environments, and consumers will inevitably encounter service failure of service robots. This paper analyzes the types of service failure by combing the relevant literature on service failure and service recovery, and based on the social cognitive theory, clarifies the remedial measures that should be taken after service robot fails.	cache/ajst-13051.pdf	txt/ajst-13051.txt