id	sid	tid	token	lemma	pos
ajst-14306	1	1	academic	academic	ADJ
ajst-14306	1	2	journal	journal	NOUN
ajst-14306	1	3	of	of	ADP
ajst-14306	1	4	science	science	NOUN
ajst-14306	1	5	and	and	CCONJ
ajst-14306	1	6	technology	technology	NOUN
ajst-14306	1	7	issn	issn	NOUN
ajst-14306	1	8	:	:	PUNCT
ajst-14306	1	9	2771	2771	NUM
ajst-14306	1	10	-	-	SYM
ajst-14306	1	11	3032	3032	NUM
ajst-14306	1	12	|	|	NOUN
ajst-14306	1	13	vol	vol	NOUN
ajst-14306	1	14	.	.	PROPN
ajst-14306	1	15	8	8	NUM
ajst-14306	1	16	,	,	PUNCT
ajst-14306	1	17	no	no	INTJ
ajst-14306	1	18	.	.	NOUN
ajst-14306	1	19	1	1	NUM
ajst-14306	1	20	,	,	PUNCT
ajst-14306	1	21	2023	2023	NUM
ajst-14306	1	22	177	177	NUM
ajst-14306	1	23	the	the	DET
ajst-14306	1	24	effect	effect	NOUN
ajst-14306	1	25	of	of	ADP
ajst-14306	1	26	express	express	ADJ
ajst-14306	1	27	delivery	delivery	NOUN
ajst-14306	1	28	robot	robot	NOUN
ajst-14306	1	29	autonomy	autonomy	NOUN
ajst-14306	1	30	on	on	ADP
ajst-14306	1	31	customer	customer	NOUN
ajst-14306	1	32	responsibility	responsibility	NOUN
ajst-14306	1	33	attribution	attribution	NOUN
ajst-14306	1	34	in	in	ADP
ajst-14306	1	35	a	a	DET
ajst-14306	1	36	service	service	NOUN
ajst-14306	1	37	failure	failure	NOUN
ajst-14306	1	38	scenario	scenario	NOUN
ajst-14306	1	39	zhen	zhen	PROPN
ajst-14306	1	40	fu1	fu1	PROPN
ajst-14306	1	41	,	,	PUNCT
ajst-14306	1	42	*	*	SYM
ajst-14306	1	43	1	1	NUM
ajst-14306	1	44	school	school	NOUN
ajst-14306	1	45	of	of	ADP
ajst-14306	1	46	economics	economic	NOUN
ajst-14306	1	47	and	and	CCONJ
ajst-14306	1	48	management	management	NOUN
ajst-14306	1	49	,	,	PUNCT
ajst-14306	1	50	tianjin	tianjin	PROPN
ajst-14306	1	51	university	university	PROPN
ajst-14306	1	52	of	of	ADP
ajst-14306	1	53	technology	technology	NOUN
ajst-14306	1	54	and	and	CCONJ
ajst-14306	1	55	education	education	NOUN
ajst-14306	1	56	,	,	PUNCT
ajst-14306	1	57	tianjin	tianjin	NOUN
ajst-14306	1	58	,	,	PUNCT
ajst-14306	1	59	300222	300222	NUM
ajst-14306	1	60	,	,	PUNCT
ajst-14306	1	61	china	china	PROPN
ajst-14306	1	62	*	*	PUNCT
ajst-14306	1	63	corresponding	correspond	VERB
ajst-14306	1	64	author	author	NOUN
ajst-14306	1	65	:	:	PUNCT
ajst-14306	1	66	zhen	zhen	PROPN
ajst-14306	1	67	fu	fu	PROPN
ajst-14306	1	68	(	(	PUNCT
ajst-14306	1	69	email	email	NOUN
ajst-14306	1	70	:	:	PUNCT
ajst-14306	1	71	fz2024@126.com	fz2024@126.com	X
ajst-14306	1	72	)	)	PUNCT
ajst-14306	1	73	abstract	abstract	NOUN
ajst-14306	1	74	:	:	PUNCT
ajst-14306	1	75	in	in	ADP
ajst-14306	1	76	order	order	NOUN
ajst-14306	1	77	to	to	PART
ajst-14306	1	78	improve	improve	VERB
ajst-14306	1	79	the	the	DET
ajst-14306	1	80	efficiency	efficiency	NOUN
ajst-14306	1	81	of	of	ADP
ajst-14306	1	82	e	e	PROPN
ajst-14306	1	83	-	-	PROPN
ajst-14306	1	84	commerce	commerce	NOUN
ajst-14306	1	85	logistics	logistic	NOUN
ajst-14306	1	86	services	service	NOUN
ajst-14306	1	87	and	and	CCONJ
ajst-14306	1	88	reduce	reduce	VERB
ajst-14306	1	89	labor	labor	NOUN
ajst-14306	1	90	costs	cost	NOUN
ajst-14306	1	91	,	,	PUNCT
ajst-14306	1	92	many	many	ADJ
ajst-14306	1	93	cities	city	NOUN
ajst-14306	1	94	have	have	AUX
ajst-14306	1	95	introduced	introduce	VERB
ajst-14306	1	96	express	express	ADJ
ajst-14306	1	97	delivery	delivery	NOUN
ajst-14306	1	98	robots	robot	NOUN
ajst-14306	1	99	to	to	PART
ajst-14306	1	100	provide	provide	VERB
ajst-14306	1	101	express	express	ADJ
ajst-14306	1	102	delivery	delivery	NOUN
ajst-14306	1	103	services	service	NOUN
ajst-14306	1	104	.	.	PUNCT
ajst-14306	2	1	robotic	robotic	ADJ
ajst-14306	2	2	service	service	NOUN
ajst-14306	2	3	failures	failure	NOUN
ajst-14306	2	4	occur	occur	VERB
ajst-14306	2	5	from	from	ADP
ajst-14306	2	6	time	time	NOUN
ajst-14306	2	7	to	to	ADP
ajst-14306	2	8	time	time	NOUN
ajst-14306	2	9	due	due	ADP
ajst-14306	2	10	to	to	ADP
ajst-14306	2	11	the	the	DET
ajst-14306	2	12	complexity	complexity	NOUN
ajst-14306	2	13	of	of	ADP
ajst-14306	2	14	the	the	DET
ajst-14306	2	15	service	service	NOUN
ajst-14306	2	16	environment	environment	NOUN
ajst-14306	2	17	,	,	PUNCT
ajst-14306	2	18	immature	immature	ADJ
ajst-14306	2	19	technology	technology	NOUN
ajst-14306	2	20	,	,	PUNCT
ajst-14306	2	21	and	and	CCONJ
ajst-14306	2	22	other	other	ADJ
ajst-14306	2	23	constraints	constraint	NOUN
ajst-14306	2	24	.	.	PUNCT
ajst-14306	3	1	this	this	DET
ajst-14306	3	2	study	study	NOUN
ajst-14306	3	3	investigates	investigate	VERB
ajst-14306	3	4	the	the	DET
ajst-14306	3	5	effect	effect	NOUN
ajst-14306	3	6	of	of	ADP
ajst-14306	3	7	service	service	NOUN
ajst-14306	3	8	robot	robot	NOUN
ajst-14306	3	9	autonomy	autonomy	NOUN
ajst-14306	3	10	on	on	ADP
ajst-14306	3	11	customer	customer	NOUN
ajst-14306	3	12	responsibility	responsibility	NOUN
ajst-14306	3	13	attribution	attribution	NOUN
ajst-14306	3	14	using	use	VERB
ajst-14306	3	15	a	a	DET
ajst-14306	3	16	2	2	NUM
ajst-14306	3	17	(	(	PUNCT
ajst-14306	3	18	robot	robot	NOUN
ajst-14306	3	19	autonomy	autonomy	NOUN
ajst-14306	3	20	:	:	PUNCT
ajst-14306	3	21	high	high	ADJ
ajst-14306	3	22	vs.	vs.	X
ajst-14306	3	23	low	low	ADJ
ajst-14306	3	24	)	)	PUNCT
ajst-14306	3	25	x	x	SYM
ajst-14306	3	26	2	2	NUM
ajst-14306	3	27	(	(	PUNCT
ajst-14306	3	28	customer	customer	NOUN
ajst-14306	3	29	participation	participation	NOUN
ajst-14306	3	30	level	level	NOUN
ajst-14306	3	31	:	:	PUNCT
ajst-14306	3	32	high	high	ADJ
ajst-14306	3	33	vs.	vs.	X
ajst-14306	3	34	low	low	ADJ
ajst-14306	3	35	)	)	PUNCT
ajst-14306	3	36	between	between	ADP
ajst-14306	3	37	-	-	PUNCT
ajst-14306	3	38	groups	group	NOUN
ajst-14306	3	39	experimental	experimental	ADJ
ajst-14306	3	40	approach	approach	NOUN
ajst-14306	3	41	to	to	PART
ajst-14306	3	42	investigate	investigate	VERB
ajst-14306	3	43	the	the	DET
ajst-14306	3	44	mediating	mediate	VERB
ajst-14306	3	45	role	role	NOUN
ajst-14306	3	46	of	of	ADP
ajst-14306	3	47	controllability	controllability	NOUN
ajst-14306	3	48	and	and	CCONJ
ajst-14306	3	49	the	the	DET
ajst-14306	3	50	moderating	moderate	VERB
ajst-14306	3	51	role	role	NOUN
ajst-14306	3	52	of	of	ADP
ajst-14306	3	53	customer	customer	NOUN
ajst-14306	3	54	participation	participation	NOUN
ajst-14306	3	55	using	use	VERB
ajst-14306	3	56	the	the	DET
ajst-14306	3	57	scenario	scenario	NOUN
ajst-14306	3	58	of	of	ADP
ajst-14306	3	59	service	service	NOUN
ajst-14306	3	60	failure	failure	NOUN
ajst-14306	3	61	of	of	ADP
ajst-14306	3	62	a	a	DET
ajst-14306	3	63	express	express	ADJ
ajst-14306	3	64	delivery	delivery	NOUN
ajst-14306	3	65	robot	robot	NOUN
ajst-14306	3	66	.	.	PUNCT
ajst-14306	4	1	the	the	DET
ajst-14306	4	2	experimental	experimental	ADJ
ajst-14306	4	3	results	result	NOUN
ajst-14306	4	4	show	show	VERB
ajst-14306	4	5	that	that	SCONJ
ajst-14306	4	6	robot	robot	NOUN
ajst-14306	4	7	autonomy	autonomy	NOUN
ajst-14306	4	8	increases	increase	VERB
ajst-14306	4	9	customers	customer	NOUN
ajst-14306	4	10	'	'	PART
ajst-14306	4	11	attribution	attribution	NOUN
ajst-14306	4	12	of	of	ADP
ajst-14306	4	13	responsibility	responsibility	NOUN
ajst-14306	4	14	to	to	ADP
ajst-14306	4	15	the	the	DET
ajst-14306	4	16	robot	robot	NOUN
ajst-14306	4	17	in	in	ADP
ajst-14306	4	18	service	service	NOUN
ajst-14306	4	19	failure	failure	NOUN
ajst-14306	4	20	scenarios	scenario	NOUN
ajst-14306	4	21	,	,	PUNCT
ajst-14306	4	22	and	and	CCONJ
ajst-14306	4	23	controllability	controllability	NOUN
ajst-14306	4	24	partially	partially	ADV
ajst-14306	4	25	mediates	mediate	VERB
ajst-14306	4	26	this	this	DET
ajst-14306	4	27	effect	effect	NOUN
ajst-14306	4	28	,	,	PUNCT
ajst-14306	4	29	but	but	CCONJ
ajst-14306	4	30	the	the	DET
ajst-14306	4	31	moderating	moderate	VERB
ajst-14306	4	32	effect	effect	NOUN
ajst-14306	4	33	of	of	ADP
ajst-14306	4	34	customer	customer	NOUN
ajst-14306	4	35	participation	participation	NOUN
ajst-14306	4	36	is	be	AUX
ajst-14306	4	37	not	not	PART
ajst-14306	4	38	demonstrated	demonstrate	VERB
ajst-14306	4	39	.	.	PUNCT
ajst-14306	5	1	the	the	DET
ajst-14306	5	2	experimental	experimental	ADJ
ajst-14306	5	3	results	result	NOUN
ajst-14306	5	4	provide	provide	VERB
ajst-14306	5	5	implications	implication	NOUN
ajst-14306	5	6	for	for	ADP
ajst-14306	5	7	the	the	DET
ajst-14306	5	8	design	design	NOUN
ajst-14306	5	9	and	and	CCONJ
ajst-14306	5	10	use	use	NOUN
ajst-14306	5	11	of	of	ADP
ajst-14306	5	12	service	service	NOUN
ajst-14306	5	13	robots	robot	NOUN
ajst-14306	5	14	.	.	PUNCT
ajst-14306	6	1	keywords	keyword	NOUN
ajst-14306	6	2	:	:	PUNCT
ajst-14306	6	3	service	service	NOUN
ajst-14306	6	4	robot	robot	NOUN
ajst-14306	6	5	,	,	PUNCT
ajst-14306	6	6	service	service	NOUN
ajst-14306	6	7	failure	failure	NOUN
ajst-14306	6	8	,	,	PUNCT
ajst-14306	6	9	responsibility	responsibility	NOUN
ajst-14306	6	10	attribution	attribution	NOUN
ajst-14306	6	11	.	.	PUNCT
ajst-14306	7	1	1	1	X
ajst-14306	7	2	.	.	X
ajst-14306	7	3	introduction	introduction	NOUN
ajst-14306	7	4	thanks	thank	NOUN
ajst-14306	7	5	to	to	ADP
ajst-14306	7	6	the	the	DET
ajst-14306	7	7	development	development	NOUN
ajst-14306	7	8	of	of	ADP
ajst-14306	7	9	technology	technology	NOUN
ajst-14306	7	10	and	and	CCONJ
ajst-14306	7	11	the	the	DET
ajst-14306	7	12	support	support	NOUN
ajst-14306	7	13	of	of	ADP
ajst-14306	7	14	relevant	relevant	ADJ
ajst-14306	7	15	policies	policy	NOUN
ajst-14306	7	16	,	,	PUNCT
ajst-14306	7	17	service	service	NOUN
ajst-14306	7	18	robots	robot	NOUN
ajst-14306	7	19	have	have	AUX
ajst-14306	7	20	achieved	achieve	VERB
ajst-14306	7	21	rapid	rapid	ADJ
ajst-14306	7	22	popularization	popularization	NOUN
ajst-14306	7	23	.	.	PUNCT
ajst-14306	8	1	however	however	ADV
ajst-14306	8	2	,	,	PUNCT
ajst-14306	8	3	with	with	ADP
ajst-14306	8	4	the	the	DET
ajst-14306	8	5	popularity	popularity	NOUN
ajst-14306	8	6	of	of	ADP
ajst-14306	8	7	service	service	NOUN
ajst-14306	8	8	robots	robot	NOUN
ajst-14306	8	9	,	,	PUNCT
ajst-14306	8	10	service	service	NOUN
ajst-14306	8	11	failures	failure	NOUN
ajst-14306	8	12	have	have	AUX
ajst-14306	8	13	occurred	occur	VERB
ajst-14306	8	14	.	.	PUNCT
ajst-14306	9	1	for	for	ADP
ajst-14306	9	2	example	example	NOUN
ajst-14306	9	3	,	,	PUNCT
ajst-14306	9	4	the	the	DET
ajst-14306	9	5	henn	henn	PROPN
ajst-14306	9	6	-	-	PUNCT
ajst-14306	9	7	na	na	PROPN
ajst-14306	9	8	hotel	hotel	NOUN
ajst-14306	9	9	in	in	ADP
ajst-14306	9	10	japan	japan	PROPN
ajst-14306	9	11	,	,	PUNCT
ajst-14306	9	12	which	which	PRON
ajst-14306	9	13	is	be	AUX
ajst-14306	9	14	famous	famous	ADJ
ajst-14306	9	15	for	for	ADP
ajst-14306	9	16	its	its	PRON
ajst-14306	9	17	robot	robot	NOUN
ajst-14306	9	18	service	service	NOUN
ajst-14306	9	19	,	,	PUNCT
ajst-14306	9	20	"	"	PUNCT
ajst-14306	9	21	fired	fire	VERB
ajst-14306	9	22	"	"	PUNCT
ajst-14306	9	23	the	the	DET
ajst-14306	9	24	robot	robot	NOUN
ajst-14306	9	25	churi	churi	PROPN
ajst-14306	9	26	because	because	SCONJ
ajst-14306	9	27	it	it	PRON
ajst-14306	9	28	took	take	VERB
ajst-14306	9	29	the	the	DET
ajst-14306	9	30	snoring	snore	VERB
ajst-14306	9	31	sound	sound	NOUN
ajst-14306	9	32	of	of	ADP
ajst-14306	9	33	customers	customer	NOUN
ajst-14306	9	34	when	when	SCONJ
ajst-14306	9	35	they	they	PRON
ajst-14306	9	36	were	be	AUX
ajst-14306	9	37	sleeping	sleep	VERB
ajst-14306	9	38	as	as	ADP
ajst-14306	9	39	a	a	DET
ajst-14306	9	40	call	call	NOUN
ajst-14306	9	41	for	for	ADP
ajst-14306	9	42	help	help	NOUN
ajst-14306	9	43	and	and	CCONJ
ajst-14306	9	44	disturbed	disturb	VERB
ajst-14306	9	45	the	the	DET
ajst-14306	9	46	customers	customer	NOUN
ajst-14306	9	47	'	'	PART
ajst-14306	9	48	rest	rest	NOUN
ajst-14306	9	49	and	and	CCONJ
ajst-14306	9	50	received	receive	VERB
ajst-14306	9	51	complaints[1	complaints[1	NOUN
ajst-14306	9	52	]	]	PUNCT
ajst-14306	9	53	.	.	PUNCT
ajst-14306	10	1	the	the	DET
ajst-14306	10	2	robot	robot	NOUN
ajst-14306	10	3	was	be	AUX
ajst-14306	10	4	fired	fire	VERB
ajst-14306	10	5	because	because	SCONJ
ajst-14306	10	6	it	it	PRON
ajst-14306	10	7	disturbed	disturb	VERB
ajst-14306	10	8	the	the	DET
ajst-14306	10	9	rest	rest	NOUN
ajst-14306	10	10	of	of	ADP
ajst-14306	10	11	the	the	DET
ajst-14306	10	12	customers	customer	NOUN
ajst-14306	10	13	by	by	ADP
ajst-14306	10	14	mistaking	mistake	VERB
ajst-14306	10	15	their	their	PRON
ajst-14306	10	16	snoring	snore	VERB
ajst-14306	10	17	for	for	ADP
ajst-14306	10	18	help	help	NOUN
ajst-14306	10	19	.	.	PUNCT
ajst-14306	11	1	the	the	DET
ajst-14306	11	2	degree	degree	NOUN
ajst-14306	11	3	of	of	ADP
ajst-14306	11	4	sophistication	sophistication	NOUN
ajst-14306	11	5	of	of	ADP
ajst-14306	11	6	robotics	robotic	NOUN
ajst-14306	11	7	technology	technology	NOUN
ajst-14306	11	8	and	and	CCONJ
ajst-14306	11	9	the	the	DET
ajst-14306	11	10	complexity	complexity	NOUN
ajst-14306	11	11	of	of	ADP
ajst-14306	11	12	specific	specific	ADJ
ajst-14306	11	13	service	service	NOUN
ajst-14306	11	14	scenarios	scenario	NOUN
ajst-14306	11	15	dictate	dictate	VERB
ajst-14306	11	16	that	that	SCONJ
ajst-14306	11	17	service	service	NOUN
ajst-14306	11	18	failures	failure	NOUN
ajst-14306	11	19	are	be	AUX
ajst-14306	11	20	unavoidable	unavoidable	ADJ
ajst-14306	11	21	.	.	PUNCT
ajst-14306	12	1	from	from	ADP
ajst-14306	12	2	a	a	DET
ajst-14306	12	3	management	management	NOUN
ajst-14306	12	4	perspective	perspective	NOUN
ajst-14306	12	5	,	,	PUNCT
ajst-14306	12	6	service	service	NOUN
ajst-14306	12	7	failures	failure	NOUN
ajst-14306	12	8	can	can	AUX
ajst-14306	12	9	cause	cause	VERB
ajst-14306	12	10	customer	customer	NOUN
ajst-14306	12	11	dissatisfaction[2	dissatisfaction[2	PROPN
ajst-14306	12	12	]	]	X
ajst-14306	12	13	which	which	PRON
ajst-14306	12	14	in	in	ADP
ajst-14306	12	15	turn	turn	NOUN
ajst-14306	12	16	affects	affect	VERB
ajst-14306	12	17	the	the	DET
ajst-14306	12	18	reputation	reputation	NOUN
ajst-14306	12	19	of	of	ADP
ajst-14306	12	20	the	the	DET
ajst-14306	12	21	company[3	company[3	NOUN
ajst-14306	12	22	]	]	X
ajst-14306	12	23	.	.	PUNCT
ajst-14306	13	1	therefore	therefore	ADV
ajst-14306	13	2	,	,	PUNCT
ajst-14306	13	3	it	it	PRON
ajst-14306	13	4	is	be	AUX
ajst-14306	13	5	necessary	necessary	ADJ
ajst-14306	13	6	to	to	PART
ajst-14306	13	7	study	study	VERB
ajst-14306	13	8	the	the	DET
ajst-14306	13	9	responsibility	responsibility	NOUN
ajst-14306	13	10	attribution	attribution	NOUN
ajst-14306	13	11	of	of	ADP
ajst-14306	13	12	customers	customer	NOUN
ajst-14306	13	13	after	after	ADP
ajst-14306	13	14	robot	robot	NOUN
ajst-14306	13	15	service	service	NOUN
ajst-14306	13	16	failure	failure	NOUN
ajst-14306	13	17	.	.	PUNCT
ajst-14306	14	1	by	by	ADP
ajst-14306	14	2	understanding	understand	VERB
ajst-14306	14	3	the	the	DET
ajst-14306	14	4	tendency	tendency	NOUN
ajst-14306	14	5	of	of	ADP
ajst-14306	14	6	customers	customer	NOUN
ajst-14306	14	7	'	'	PART
ajst-14306	14	8	attribution	attribution	NOUN
ajst-14306	14	9	of	of	ADP
ajst-14306	14	10	responsibility	responsibility	NOUN
ajst-14306	14	11	after	after	ADP
ajst-14306	14	12	service	service	NOUN
ajst-14306	14	13	failure	failure	NOUN
ajst-14306	14	14	and	and	CCONJ
ajst-14306	14	15	the	the	DET
ajst-14306	14	16	factors	factor	NOUN
ajst-14306	14	17	affecting	affect	VERB
ajst-14306	14	18	the	the	DET
ajst-14306	14	19	attribution	attribution	NOUN
ajst-14306	14	20	of	of	ADP
ajst-14306	14	21	responsibility	responsibility	NOUN
ajst-14306	14	22	can	can	AUX
ajst-14306	14	23	provide	provide	VERB
ajst-14306	14	24	a	a	DET
ajst-14306	14	25	reference	reference	NOUN
ajst-14306	14	26	for	for	ADP
ajst-14306	14	27	alleviating	alleviate	VERB
ajst-14306	14	28	customers	customer	NOUN
ajst-14306	14	29	'	'	PART
ajst-14306	14	30	negative	negative	ADJ
ajst-14306	14	31	emotions	emotion	NOUN
ajst-14306	14	32	.	.	PUNCT
ajst-14306	15	1	in	in	ADP
ajst-14306	15	2	this	this	DET
ajst-14306	15	3	paper	paper	NOUN
ajst-14306	15	4	,	,	PUNCT
ajst-14306	15	5	we	we	PRON
ajst-14306	15	6	use	use	VERB
ajst-14306	15	7	the	the	DET
ajst-14306	15	8	literature	literature	NOUN
ajst-14306	15	9	method	method	NOUN
ajst-14306	15	10	and	and	CCONJ
ajst-14306	15	11	experimental	experimental	ADJ
ajst-14306	15	12	method	method	NOUN
ajst-14306	15	13	to	to	PART
ajst-14306	15	14	explore	explore	VERB
ajst-14306	15	15	the	the	DET
ajst-14306	15	16	effect	effect	NOUN
ajst-14306	15	17	of	of	ADP
ajst-14306	15	18	robot	robot	NOUN
ajst-14306	15	19	autonomy	autonomy	NOUN
ajst-14306	15	20	on	on	ADP
ajst-14306	15	21	customers	customer	NOUN
ajst-14306	15	22	'	'	PART
ajst-14306	15	23	attribution	attribution	NOUN
ajst-14306	15	24	of	of	ADP
ajst-14306	15	25	responsibility	responsibility	NOUN
ajst-14306	15	26	after	after	ADP
ajst-14306	15	27	robot	robot	NOUN
ajst-14306	15	28	service	service	NOUN
ajst-14306	15	29	failure	failure	NOUN
ajst-14306	15	30	.	.	PUNCT
ajst-14306	16	1	according	accord	VERB
ajst-14306	16	2	to	to	ADP
ajst-14306	16	3	attribution	attribution	NOUN
ajst-14306	16	4	theory	theory	NOUN
ajst-14306	16	5	,	,	PUNCT
ajst-14306	16	6	people	people	NOUN
ajst-14306	16	7	naturally	naturally	ADV
ajst-14306	16	8	want	want	VERB
ajst-14306	16	9	to	to	PART
ajst-14306	16	10	know	know	VERB
ajst-14306	16	11	why	why	SCONJ
ajst-14306	16	12	certain	certain	ADJ
ajst-14306	16	13	events	event	NOUN
ajst-14306	16	14	occur	occur	VERB
ajst-14306	16	15	in	in	ADP
ajst-14306	16	16	order	order	NOUN
ajst-14306	16	17	to	to	PART
ajst-14306	16	18	understand	understand	VERB
ajst-14306	16	19	why	why	SCONJ
ajst-14306	16	20	they	they	PRON
ajst-14306	16	21	happen[4	happen[4	VERB
ajst-14306	16	22	]	]	PUNCT
ajst-14306	16	23	.	.	PUNCT
ajst-14306	17	1	in	in	ADP
ajst-14306	17	2	traditional	traditional	ADJ
ajst-14306	17	3	service	service	NOUN
ajst-14306	17	4	situations	situation	NOUN
ajst-14306	17	5	,	,	PUNCT
ajst-14306	17	6	service	service	NOUN
ajst-14306	17	7	failures	failure	NOUN
ajst-14306	17	8	caused	cause	VERB
ajst-14306	17	9	by	by	ADP
ajst-14306	17	10	service	service	NOUN
ajst-14306	17	11	providers	provider	NOUN
ajst-14306	17	12	elicit	elicit	VERB
ajst-14306	17	13	different	different	ADJ
ajst-14306	17	14	attributions	attribution	NOUN
ajst-14306	17	15	of	of	ADP
ajst-14306	17	16	responsibility	responsibility	NOUN
ajst-14306	17	17	from	from	ADP
ajst-14306	17	18	customers	customer	NOUN
ajst-14306	17	19	.	.	PUNCT
ajst-14306	18	1	however	however	ADV
ajst-14306	18	2	,	,	PUNCT
ajst-14306	18	3	when	when	SCONJ
ajst-14306	18	4	leo	leo	PROPN
ajst-14306	18	5	et	et	PROPN
ajst-14306	18	6	al	al	PROPN
ajst-14306	18	7	.	.	PROPN
ajst-14306	18	8	studied	study	VERB
ajst-14306	18	9	two	two	NUM
ajst-14306	18	10	types	type	NOUN
ajst-14306	18	11	of	of	ADP
ajst-14306	18	12	services	service	NOUN
ajst-14306	18	13	,	,	PUNCT
ajst-14306	18	14	pharmacy	pharmacy	NOUN
ajst-14306	18	15	dispensing	dispensing	NOUN
ajst-14306	18	16	and	and	CCONJ
ajst-14306	18	17	restaurant	restaurant	NOUN
ajst-14306	18	18	cooking	cooking	NOUN
ajst-14306	18	19	,	,	PUNCT
ajst-14306	18	20	as	as	ADP
ajst-14306	18	21	experimental	experimental	ADJ
ajst-14306	18	22	scenarios	scenario	NOUN
ajst-14306	18	23	,	,	PUNCT
ajst-14306	18	24	they	they	PRON
ajst-14306	18	25	found	find	VERB
ajst-14306	18	26	that	that	SCONJ
ajst-14306	18	27	customers	customer	NOUN
ajst-14306	18	28	reacted	react	VERB
ajst-14306	18	29	differently	differently	ADV
ajst-14306	18	30	when	when	SCONJ
ajst-14306	18	31	the	the	DET
ajst-14306	18	32	failed	fail	VERB
ajst-14306	18	33	service	service	NOUN
ajst-14306	18	34	was	be	AUX
ajst-14306	18	35	provided	provide	VERB
ajst-14306	18	36	by	by	ADP
ajst-14306	18	37	a	a	DET
ajst-14306	18	38	robot	robot	NOUN
ajst-14306	18	39	,	,	PUNCT
ajst-14306	18	40	triggering	trigger	VERB
ajst-14306	18	41	different	different	ADJ
ajst-14306	18	42	attributions	attribution	NOUN
ajst-14306	18	43	of	of	ADP
ajst-14306	18	44	responsibility[5	responsibility[5	NOUN
ajst-14306	18	45	]	]	X
ajst-14306	18	46	.	.	PUNCT
ajst-14306	19	1	there	there	PRON
ajst-14306	19	2	are	be	VERB
ajst-14306	19	3	fewer	few	ADJ
ajst-14306	19	4	studies	study	NOUN
ajst-14306	19	5	on	on	ADP
ajst-14306	19	6	attribution	attribution	NOUN
ajst-14306	19	7	for	for	ADP
ajst-14306	19	8	robot	robot	NOUN
ajst-14306	19	9	service	service	NOUN
ajst-14306	19	10	failures	failure	NOUN
ajst-14306	19	11	,	,	PUNCT
ajst-14306	19	12	and	and	CCONJ
ajst-14306	19	13	the	the	DET
ajst-14306	19	14	existing	exist	VERB
ajst-14306	19	15	studies	study	NOUN
ajst-14306	19	16	mainly	mainly	ADV
ajst-14306	19	17	focus	focus	VERB
ajst-14306	19	18	on	on	ADP
ajst-14306	19	19	service	service	NOUN
ajst-14306	19	20	scenarios	scenario	NOUN
ajst-14306	19	21	such	such	ADJ
ajst-14306	19	22	as	as	ADP
ajst-14306	19	23	hotels	hotel	NOUN
ajst-14306	19	24	and	and	CCONJ
ajst-14306	19	25	restaurants	restaurant	NOUN
ajst-14306	19	26	,	,	PUNCT
ajst-14306	19	27	with	with	ADP
ajst-14306	19	28	less	less	ADJ
ajst-14306	19	29	attention	attention	NOUN
ajst-14306	19	30	paid	pay	VERB
ajst-14306	19	31	to	to	ADP
ajst-14306	19	32	the	the	DET
ajst-14306	19	33	currently	currently	ADV
ajst-14306	19	34	emerging	emerge	VERB
ajst-14306	19	35	express	express	ADJ
ajst-14306	19	36	delivery	delivery	NOUN
ajst-14306	19	37	robots	robot	NOUN
ajst-14306	19	38	.	.	PUNCT
ajst-14306	20	1	when	when	SCONJ
ajst-14306	20	2	express	express	ADJ
ajst-14306	20	3	delivery	delivery	NOUN
ajst-14306	20	4	services	service	NOUN
ajst-14306	20	5	are	be	AUX
ajst-14306	20	6	provided	provide	VERB
ajst-14306	20	7	by	by	ADP
ajst-14306	20	8	robots	robot	NOUN
ajst-14306	20	9	,	,	PUNCT
ajst-14306	20	10	how	how	SCONJ
ajst-14306	20	11	customers	customer	NOUN
ajst-14306	20	12	will	will	AUX
ajst-14306	20	13	be	be	AUX
ajst-14306	20	14	responsible	responsible	ADJ
ajst-14306	20	15	for	for	ADP
ajst-14306	20	16	attribution	attribution	NOUN
ajst-14306	20	17	remains	remain	VERB
ajst-14306	20	18	to	to	PART
ajst-14306	20	19	be	be	AUX
ajst-14306	20	20	explored	explore	VERB
ajst-14306	20	21	.	.	PUNCT
ajst-14306	21	1	in	in	ADP
ajst-14306	21	2	addition	addition	NOUN
ajst-14306	21	3	,	,	PUNCT
ajst-14306	21	4	less	less	ADJ
ajst-14306	21	5	attention	attention	NOUN
ajst-14306	21	6	has	have	AUX
ajst-14306	21	7	been	be	AUX
ajst-14306	21	8	paid	pay	VERB
ajst-14306	21	9	to	to	ADP
ajst-14306	21	10	the	the	DET
ajst-14306	21	11	autonomy	autonomy	NOUN
ajst-14306	21	12	of	of	ADP
ajst-14306	21	13	service	service	NOUN
ajst-14306	21	14	robots	robot	NOUN
ajst-14306	21	15	.	.	PUNCT
ajst-14306	22	1	many	many	ADJ
ajst-14306	22	2	studies	study	NOUN
ajst-14306	22	3	have	have	AUX
ajst-14306	22	4	focused	focus	VERB
ajst-14306	22	5	on	on	ADP
ajst-14306	22	6	the	the	DET
ajst-14306	22	7	impact	impact	NOUN
ajst-14306	22	8	of	of	ADP
ajst-14306	22	9	anthropomorphic	anthropomorphic	ADJ
ajst-14306	22	10	qualities	quality	NOUN
ajst-14306	22	11	of	of	ADP
ajst-14306	22	12	service	service	NOUN
ajst-14306	22	13	robots	robot	NOUN
ajst-14306	22	14	on	on	ADP
ajst-14306	22	15	service	service	NOUN
ajst-14306	22	16	,	,	PUNCT
ajst-14306	22	17	but	but	CCONJ
ajst-14306	22	18	autonomy	autonomy	NOUN
ajst-14306	22	19	is	be	AUX
ajst-14306	22	20	also	also	ADV
ajst-14306	22	21	an	an	DET
ajst-14306	22	22	important	important	ADJ
ajst-14306	22	23	characteristic	characteristic	NOUN
ajst-14306	22	24	of	of	ADP
ajst-14306	22	25	service	service	NOUN
ajst-14306	22	26	robots	robot	NOUN
ajst-14306	22	27	.	.	PUNCT
ajst-14306	23	1	therefore	therefore	ADV
ajst-14306	23	2	,	,	PUNCT
ajst-14306	23	3	this	this	DET
ajst-14306	23	4	study	study	NOUN
ajst-14306	23	5	takes	take	VERB
ajst-14306	23	6	express	express	ADJ
ajst-14306	23	7	delivery	delivery	NOUN
ajst-14306	23	8	robots	robot	NOUN
ajst-14306	23	9	as	as	ADP
ajst-14306	23	10	the	the	DET
ajst-14306	23	11	research	research	NOUN
ajst-14306	23	12	object	object	NOUN
ajst-14306	23	13	,	,	PUNCT
ajst-14306	23	14	and	and	CCONJ
ajst-14306	23	15	explores	explore	VERB
ajst-14306	23	16	the	the	DET
ajst-14306	23	17	influence	influence	NOUN
ajst-14306	23	18	of	of	ADP
ajst-14306	23	19	the	the	DET
ajst-14306	23	20	autonomy	autonomy	NOUN
ajst-14306	23	21	characteristics	characteristic	NOUN
ajst-14306	23	22	of	of	ADP
ajst-14306	23	23	service	service	NOUN
ajst-14306	23	24	robots	robot	NOUN
ajst-14306	23	25	on	on	ADP
ajst-14306	23	26	the	the	DET
ajst-14306	23	27	attribution	attribution	NOUN
ajst-14306	23	28	of	of	ADP
ajst-14306	23	29	customer	customer	NOUN
ajst-14306	23	30	responsibility	responsibility	NOUN
ajst-14306	23	31	after	after	ADP
ajst-14306	23	32	service	service	NOUN
ajst-14306	23	33	failure	failure	NOUN
ajst-14306	23	34	and	and	CCONJ
ajst-14306	23	35	the	the	DET
ajst-14306	23	36	way	way	NOUN
ajst-14306	23	37	of	of	ADP
ajst-14306	23	38	influence	influence	NOUN
ajst-14306	23	39	based	base	VERB
ajst-14306	23	40	on	on	ADP
ajst-14306	23	41	attribution	attribution	NOUN
ajst-14306	23	42	theory	theory	NOUN
ajst-14306	23	43	.	.	PUNCT
ajst-14306	24	1	the	the	DET
ajst-14306	24	2	hypothesized	hypothesized	ADJ
ajst-14306	24	3	model	model	NOUN
ajst-14306	24	4	is	be	AUX
ajst-14306	24	5	proposed	propose	VERB
ajst-14306	24	6	based	base	VERB
ajst-14306	24	7	on	on	ADP
ajst-14306	24	8	the	the	DET
ajst-14306	24	9	literature	literature	PROPN
ajst-14306	24	10	review	review	NOUN
ajst-14306	24	11	,	,	PUNCT
ajst-14306	24	12	and	and	CCONJ
ajst-14306	24	13	the	the	DET
ajst-14306	24	14	experimental	experimental	ADJ
ajst-14306	24	15	method	method	NOUN
ajst-14306	24	16	is	be	AUX
ajst-14306	24	17	used	use	VERB
ajst-14306	24	18	to	to	PART
ajst-14306	24	19	verify	verify	VERB
ajst-14306	24	20	the	the	DET
ajst-14306	24	21	model	model	NOUN
ajst-14306	24	22	.	.	PUNCT
ajst-14306	25	1	the	the	DET
ajst-14306	25	2	experimental	experimental	ADJ
ajst-14306	25	3	results	result	NOUN
ajst-14306	25	4	show	show	VERB
ajst-14306	25	5	that	that	SCONJ
ajst-14306	25	6	the	the	DET
ajst-14306	25	7	level	level	NOUN
ajst-14306	25	8	of	of	ADP
ajst-14306	25	9	autonomy	autonomy	NOUN
ajst-14306	25	10	of	of	ADP
ajst-14306	25	11	the	the	DET
ajst-14306	25	12	express	express	ADJ
ajst-14306	25	13	delivery	delivery	NOUN
ajst-14306	25	14	robot	robot	NOUN
ajst-14306	25	15	has	have	VERB
ajst-14306	25	16	a	a	DET
ajst-14306	25	17	significant	significant	ADJ
ajst-14306	25	18	effect	effect	NOUN
ajst-14306	25	19	on	on	ADP
ajst-14306	25	20	customer	customer	NOUN
ajst-14306	25	21	responsibility	responsibility	NOUN
ajst-14306	25	22	attribution	attribution	NOUN
ajst-14306	25	23	,	,	PUNCT
ajst-14306	25	24	which	which	PRON
ajst-14306	25	25	is	be	AUX
ajst-14306	25	26	partially	partially	ADV
ajst-14306	25	27	mediated	mediate	VERB
ajst-14306	25	28	by	by	ADP
ajst-14306	25	29	controllability	controllability	NOUN
ajst-14306	25	30	.	.	PUNCT
ajst-14306	26	1	this	this	DET
ajst-14306	26	2	result	result	NOUN
ajst-14306	26	3	provides	provide	VERB
ajst-14306	26	4	a	a	DET
ajst-14306	26	5	reference	reference	NOUN
ajst-14306	26	6	for	for	ADP
ajst-14306	26	7	robotics	robotic	NOUN
ajst-14306	26	8	research	research	NOUN
ajst-14306	26	9	and	and	CCONJ
ajst-14306	26	10	development	development	NOUN
ajst-14306	26	11	companies	company	NOUN
ajst-14306	26	12	and	and	CCONJ
ajst-14306	26	13	departments	department	NOUN
ajst-14306	26	14	planning	plan	VERB
ajst-14306	26	15	to	to	PART
ajst-14306	26	16	introduce	introduce	VERB
ajst-14306	26	17	robotic	robotic	ADJ
ajst-14306	26	18	services	service	NOUN
ajst-14306	26	19	.	.	PUNCT
ajst-14306	27	1	it	it	PRON
ajst-14306	27	2	also	also	ADV
ajst-14306	27	3	enriches	enrich	VERB
ajst-14306	27	4	the	the	DET
ajst-14306	27	5	research	research	NOUN
ajst-14306	27	6	related	relate	VERB
ajst-14306	27	7	to	to	ADP
ajst-14306	27	8	the	the	DET
ajst-14306	27	9	attribution	attribution	NOUN
ajst-14306	27	10	of	of	ADP
ajst-14306	27	11	responsibility	responsibility	NOUN
ajst-14306	27	12	after	after	ADP
ajst-14306	27	13	service	service	NOUN
ajst-14306	27	14	failure	failure	NOUN
ajst-14306	27	15	of	of	ADP
ajst-14306	27	16	service	service	NOUN
ajst-14306	27	17	robots	robot	NOUN
ajst-14306	27	18	.	.	PUNCT
ajst-14306	28	1	2	2	X
ajst-14306	28	2	.	.	X
ajst-14306	28	3	literature	literature	NOUN
ajst-14306	28	4	review	review	VERB
ajst-14306	28	5	2.1	2.1	NUM
ajst-14306	28	6	.	.	PUNCT
ajst-14306	29	1	service	service	NOUN
ajst-14306	29	2	robots	robot	NOUN
ajst-14306	29	3	service	service	NOUN
ajst-14306	29	4	robots	robot	NOUN
ajst-14306	29	5	are	be	AUX
ajst-14306	29	6	defined	define	VERB
ajst-14306	29	7	as	as	ADP
ajst-14306	29	8	system	system	NOUN
ajst-14306	29	9	-	-	PUNCT
ajst-14306	29	10	based	base	VERB
ajst-14306	29	11	,	,	PUNCT
ajst-14306	29	12	autonomous	autonomous	ADJ
ajst-14306	29	13	,	,	PUNCT
ajst-14306	29	14	adaptable	adaptable	ADJ
ajst-14306	29	15	interfaces	interface	NOUN
ajst-14306	29	16	for	for	ADP
ajst-14306	29	17	interacting	interact	VERB
ajst-14306	29	18	,	,	PUNCT
ajst-14306	29	19	communicating	communicate	VERB
ajst-14306	29	20	,	,	PUNCT
ajst-14306	29	21	and	and	CCONJ
ajst-14306	29	22	providing	provide	VERB
ajst-14306	29	23	services	service	NOUN
ajst-14306	29	24	to	to	ADP
ajst-14306	29	25	an	an	DET
ajst-14306	29	26	organization	organization	NOUN
ajst-14306	29	27	's	's	PART
ajst-14306	29	28	customers[6	customers[6	NUM
ajst-14306	29	29	]	]	PUNCT
ajst-14306	29	30	.	.	PUNCT
ajst-14306	30	1	it	it	PRON
ajst-14306	30	2	has	have	AUX
ajst-14306	30	3	already	already	ADV
ajst-14306	30	4	been	be	AUX
ajst-14306	30	5	popularized	popularize	VERB
ajst-14306	30	6	in	in	ADP
ajst-14306	30	7	several	several	ADJ
ajst-14306	30	8	industries	industry	NOUN
ajst-14306	30	9	such	such	ADJ
ajst-14306	30	10	as	as	ADP
ajst-14306	30	11	hotels	hotel	NOUN
ajst-14306	30	12	,	,	PUNCT
ajst-14306	30	13	restaurants	restaurant	NOUN
ajst-14306	30	14	and	and	CCONJ
ajst-14306	30	15	retail	retail	NOUN
ajst-14306	30	16	.	.	PUNCT
ajst-14306	31	1	some	some	DET
ajst-14306	31	2	studies	study	NOUN
ajst-14306	31	3	have	have	AUX
ajst-14306	31	4	focused	focus	VERB
ajst-14306	31	5	on	on	ADP
ajst-14306	31	6	the	the	DET
ajst-14306	31	7	impact	impact	NOUN
ajst-14306	31	8	of	of	ADP
ajst-14306	31	9	service	service	NOUN
ajst-14306	31	10	robot	robot	NOUN
ajst-14306	31	11	characteristics	characteristic	NOUN
ajst-14306	31	12	on	on	ADP
ajst-14306	31	13	customer	customer	NOUN
ajst-14306	31	14	satisfaction	satisfaction	NOUN
ajst-14306	31	15	and	and	CCONJ
ajst-14306	31	16	behavioral	behavioral	ADJ
ajst-14306	31	17	tendencies	tendency	NOUN
ajst-14306	31	18	after	after	ADP
ajst-14306	31	19	service	service	NOUN
ajst-14306	31	20	failure	failure	NOUN
ajst-14306	31	21	.	.	PUNCT
ajst-14306	32	1	autonomy	autonomy	NOUN
ajst-14306	32	2	and	and	CCONJ
ajst-14306	32	3	anthropomorphism	anthropomorphism	NOUN
ajst-14306	32	4	are	be	AUX
ajst-14306	32	5	the	the	DET
ajst-14306	32	6	most	most	ADV
ajst-14306	32	7	critical	critical	ADJ
ajst-14306	32	8	and	and	CCONJ
ajst-14306	32	9	unique	unique	ADJ
ajst-14306	32	10	178	178	NUM
ajst-14306	32	11	characteristics	characteristic	NOUN
ajst-14306	32	12	of	of	ADP
ajst-14306	32	13	service	service	NOUN
ajst-14306	32	14	robots[7	robots[7	ADV
ajst-14306	32	15	]	]	PUNCT
ajst-14306	32	16	.	.	PUNCT
ajst-14306	33	1	epley	epley	PROPN
ajst-14306	33	2	defines	define	VERB
ajst-14306	33	3	anthropomorphism	anthropomorphism	NOUN
ajst-14306	33	4	as	as	ADP
ajst-14306	33	5	human	human	NOUN
ajst-14306	33	6	-	-	PUNCT
ajst-14306	33	7	like	like	ADJ
ajst-14306	33	8	characteristics	characteristic	NOUN
ajst-14306	33	9	perceived	perceive	VERB
ajst-14306	33	10	in	in	ADP
ajst-14306	33	11	a	a	DET
ajst-14306	33	12	non	non	ADJ
ajst-14306	33	13	-	-	ADJ
ajst-14306	33	14	human	human	ADJ
ajst-14306	33	15	subject[8	subject[8	NOUN
ajst-14306	33	16	]	]	PUNCT
ajst-14306	33	17	.	.	PUNCT
ajst-14306	34	1	the	the	DET
ajst-14306	34	2	international	international	ADJ
ajst-14306	34	3	organization	organization	NOUN
ajst-14306	34	4	for	for	ADP
ajst-14306	34	5	standardization	standardization	NOUN
ajst-14306	34	6	defines	define	VERB
ajst-14306	34	7	robot	robot	NOUN
ajst-14306	34	8	autonomy	autonomy	NOUN
ajst-14306	34	9	as	as	ADP
ajst-14306	34	10	the	the	DET
ajst-14306	34	11	ability	ability	NOUN
ajst-14306	34	12	of	of	ADP
ajst-14306	34	13	a	a	DET
ajst-14306	34	14	robot	robot	NOUN
ajst-14306	34	15	to	to	PART
ajst-14306	34	16	perform	perform	VERB
ajst-14306	34	17	its	its	PRON
ajst-14306	34	18	own	own	ADJ
ajst-14306	34	19	actions	action	NOUN
ajst-14306	34	20	with	with	ADP
ajst-14306	34	21	little	little	ADJ
ajst-14306	34	22	(	(	PUNCT
ajst-14306	34	23	partially	partially	ADV
ajst-14306	34	24	autonomous	autonomous	ADJ
ajst-14306	34	25	)	)	PUNCT
ajst-14306	34	26	or	or	CCONJ
ajst-14306	34	27	no	no	INTJ
ajst-14306	34	28	(	(	PUNCT
ajst-14306	34	29	fully	fully	ADV
ajst-14306	34	30	autonomous	autonomous	ADJ
ajst-14306	34	31	)	)	PUNCT
ajst-14306	34	32	human	human	ADJ
ajst-14306	34	33	intervention	intervention	NOUN
ajst-14306	34	34	and	and	CCONJ
ajst-14306	34	35	to	to	PART
ajst-14306	34	36	adapt	adapt	VERB
ajst-14306	34	37	its	its	PRON
ajst-14306	34	38	behavior	behavior	NOUN
ajst-14306	34	39	to	to	ADP
ajst-14306	34	40	a	a	DET
ajst-14306	34	41	specific	specific	ADJ
ajst-14306	34	42	goal	goal	NOUN
ajst-14306	34	43	and	and	CCONJ
ajst-14306	34	44	execution	execution	NOUN
ajst-14306	34	45	context	context	NOUN
ajst-14306	34	46	with	with	ADP
ajst-14306	34	47	the	the	DET
ajst-14306	34	48	help	help	NOUN
ajst-14306	34	49	of	of	ADP
ajst-14306	34	50	advanced	advanced	ADJ
ajst-14306	34	51	machine	machine	NOUN
ajst-14306	34	52	learning	learn	VERB
ajst-14306	34	53	algorithms[9	algorithms[9	NOUN
ajst-14306	34	54	]	]	PUNCT
ajst-14306	34	55	,	,	PUNCT
ajst-14306	34	56	[	[	X
ajst-14306	34	57	10	10	NUM
ajst-14306	34	58	]	]	PUNCT
ajst-14306	34	59	.	.	PUNCT
ajst-14306	35	1	among	among	ADP
ajst-14306	35	2	them	they	PRON
ajst-14306	35	3	,	,	PUNCT
ajst-14306	35	4	the	the	DET
ajst-14306	35	5	anthropomorphic	anthropomorphic	ADJ
ajst-14306	35	6	features	feature	NOUN
ajst-14306	35	7	of	of	ADP
ajst-14306	35	8	service	service	NOUN
ajst-14306	35	9	robots	robot	NOUN
ajst-14306	35	10	have	have	AUX
ajst-14306	35	11	been	be	AUX
ajst-14306	35	12	widely	widely	ADV
ajst-14306	35	13	noticed	notice	VERB
ajst-14306	35	14	.	.	PUNCT
ajst-14306	36	1	some	some	DET
ajst-14306	36	2	experiments	experiment	NOUN
ajst-14306	36	3	have	have	AUX
ajst-14306	36	4	shown	show	VERB
ajst-14306	36	5	that	that	DET
ajst-14306	36	6	process	process	NOUN
ajst-14306	36	7	failure	failure	NOUN
ajst-14306	36	8	brought	bring	VERB
ajst-14306	36	9	about	about	ADP
ajst-14306	36	10	by	by	ADP
ajst-14306	36	11	humanoid	humanoid	NOUN
ajst-14306	36	12	robots	robot	NOUN
ajst-14306	36	13	reduces	reduce	VERB
ajst-14306	36	14	customer	customer	NOUN
ajst-14306	36	15	dissatisfaction	dissatisfaction	NOUN
ajst-14306	36	16	relative	relative	ADJ
ajst-14306	36	17	to	to	ADP
ajst-14306	36	18	non	non	ADJ
ajst-14306	36	19	-	-	ADJ
ajst-14306	36	20	humanoid	humanoid	ADJ
ajst-14306	36	21	robots	robot	NOUN
ajst-14306	36	22	,	,	PUNCT
ajst-14306	36	23	but	but	CCONJ
ajst-14306	36	24	has	have	VERB
ajst-14306	36	25	no	no	DET
ajst-14306	36	26	significant	significant	ADJ
ajst-14306	36	27	effect	effect	NOUN
ajst-14306	36	28	on	on	ADP
ajst-14306	36	29	the	the	DET
ajst-14306	36	30	outcome	outcome	NOUN
ajst-14306	36	31	failure	failure	NOUN
ajst-14306	36	32	group[11	group[11	NOUN
ajst-14306	36	33	]	]	PUNCT
ajst-14306	36	34	.	.	PUNCT
ajst-14306	37	1	meanwhile	meanwhile	ADV
ajst-14306	37	2	,	,	PUNCT
ajst-14306	37	3	several	several	ADJ
ajst-14306	37	4	studies	study	NOUN
ajst-14306	37	5	have	have	AUX
ajst-14306	37	6	found	find	VERB
ajst-14306	37	7	that	that	SCONJ
ajst-14306	37	8	anthropomorphism	anthropomorphism	NOUN
ajst-14306	37	9	has	have	VERB
ajst-14306	37	10	a	a	DET
ajst-14306	37	11	positive	positive	ADJ
ajst-14306	37	12	impact	impact	NOUN
ajst-14306	37	13	on	on	ADP
ajst-14306	37	14	technology	technology	NOUN
ajst-14306	37	15	perceptions	perception	NOUN
ajst-14306	37	16	,	,	PUNCT
ajst-14306	37	17	and	and	CCONJ
ajst-14306	37	18	that	that	SCONJ
ajst-14306	37	19	anthropomorphism	anthropomorphism	NOUN
ajst-14306	37	20	can	can	AUX
ajst-14306	37	21	increase	increase	VERB
ajst-14306	37	22	trust[12	trust[12	PROPN
ajst-14306	37	23	]	]	PUNCT
ajst-14306	37	24	,	,	PUNCT
ajst-14306	37	25	[	[	X
ajst-14306	37	26	13	13	NUM
ajst-14306	37	27	]	]	PUNCT
ajst-14306	37	28	,	,	PUNCT
ajst-14306	37	29	increased	increase	VERB
ajst-14306	37	30	favorability[14	favorability[14	NOUN
ajst-14306	37	31	]	]	PUNCT
ajst-14306	37	32	or	or	CCONJ
ajst-14306	37	33	higher	high	ADJ
ajst-14306	37	34	fault	fault	NOUN
ajst-14306	37	35	tolerance[15	tolerance[15	NOUN
ajst-14306	37	36	]	]	PUNCT
ajst-14306	37	37	.	.	PUNCT
ajst-14306	38	1	however	however	ADV
ajst-14306	38	2	,	,	PUNCT
ajst-14306	38	3	some	some	DET
ajst-14306	38	4	studies	study	NOUN
ajst-14306	38	5	have	have	AUX
ajst-14306	38	6	also	also	ADV
ajst-14306	38	7	found	find	VERB
ajst-14306	38	8	negative	negative	ADJ
ajst-14306	38	9	effects	effect	NOUN
ajst-14306	38	10	of	of	ADP
ajst-14306	38	11	anthropomorphism	anthropomorphism	NOUN
ajst-14306	38	12	,	,	PUNCT
ajst-14306	38	13	such	such	ADJ
ajst-14306	38	14	as	as	ADP
ajst-14306	38	15	the	the	DET
ajst-14306	38	16	"	"	PUNCT
ajst-14306	38	17	uncanny	uncanny	ADJ
ajst-14306	38	18	valley	valley	NOUN
ajst-14306	38	19	"	"	PUNCT
ajst-14306	38	20	theory	theory	NOUN
ajst-14306	38	21	,	,	PUNCT
ajst-14306	38	22	which	which	PRON
ajst-14306	38	23	suggests	suggest	VERB
ajst-14306	38	24	that	that	SCONJ
ajst-14306	38	25	highly	highly	ADV
ajst-14306	38	26	anthropomorphic	anthropomorphic	ADJ
ajst-14306	38	27	robots	robot	NOUN
ajst-14306	38	28	can	can	AUX
ajst-14306	38	29	be	be	AUX
ajst-14306	38	30	intimidating	intimidate	VERB
ajst-14306	38	31	to	to	ADP
ajst-14306	38	32	consumers[16	consumers[16	PROPN
ajst-14306	38	33	]	]	PUNCT
ajst-14306	38	34	,	,	PUNCT
ajst-14306	38	35	[	[	X
ajst-14306	38	36	17	17	NUM
ajst-14306	38	37	]	]	PUNCT
ajst-14306	38	38	.	.	PUNCT
ajst-14306	39	1	the	the	DET
ajst-14306	39	2	"	"	PUNCT
ajst-14306	39	3	ucanny	ucanny	ADJ
ajst-14306	39	4	valley	valley	NOUN
ajst-14306	39	5	"	"	PUNCT
ajst-14306	39	6	theory	theory	NOUN
ajst-14306	39	7	suggests	suggest	VERB
ajst-14306	39	8	that	that	SCONJ
ajst-14306	39	9	highly	highly	ADV
ajst-14306	39	10	anthropomorphic	anthropomorphic	ADJ
ajst-14306	39	11	robots	robot	NOUN
ajst-14306	39	12	can	can	AUX
ajst-14306	39	13	make	make	VERB
ajst-14306	39	14	consumers	consumer	NOUN
ajst-14306	39	15	fearful	fearful	ADJ
ajst-14306	39	16	.	.	PUNCT
ajst-14306	40	1	some	some	DET
ajst-14306	40	2	studies	study	NOUN
ajst-14306	40	3	have	have	AUX
ajst-14306	40	4	also	also	ADV
ajst-14306	40	5	focused	focus	VERB
ajst-14306	40	6	on	on	ADP
ajst-14306	40	7	the	the	DET
ajst-14306	40	8	effect	effect	NOUN
ajst-14306	40	9	of	of	ADP
ajst-14306	40	10	robot	robot	NOUN
ajst-14306	40	11	autonomy	autonomy	NOUN
ajst-14306	40	12	on	on	ADP
ajst-14306	40	13	service	service	NOUN
ajst-14306	40	14	failure	failure	NOUN
ajst-14306	40	15	,	,	PUNCT
ajst-14306	40	16	and	and	CCONJ
ajst-14306	40	17	leung	leung	PROPN
ajst-14306	40	18	et	et	PROPN
ajst-14306	40	19	al	al	PROPN
ajst-14306	40	20	.	.	PROPN
ajst-14306	40	21	explored	explore	VERB
ajst-14306	40	22	the	the	DET
ajst-14306	40	23	relationship	relationship	NOUN
ajst-14306	40	24	between	between	ADP
ajst-14306	40	25	robot	robot	NOUN
ajst-14306	40	26	autonomy	autonomy	NOUN
ajst-14306	40	27	and	and	CCONJ
ajst-14306	40	28	consumers	consumer	NOUN
ajst-14306	40	29	'	'	PART
ajst-14306	40	30	identity	identity	NOUN
ajst-14306	40	31	motivation	motivation	NOUN
ajst-14306	40	32	in	in	ADP
ajst-14306	40	33	six	six	NUM
ajst-14306	40	34	different	different	ADJ
ajst-14306	40	35	scenarios	scenario	NOUN
ajst-14306	40	36	:	:	PUNCT
ajst-14306	40	37	when	when	SCONJ
ajst-14306	40	38	consumption	consumption	NOUN
ajst-14306	40	39	is	be	AUX
ajst-14306	40	40	driven	drive	VERB
ajst-14306	40	41	by	by	ADP
ajst-14306	40	42	identity	identity	NOUN
ajst-14306	40	43	motivation	motivation	NOUN
ajst-14306	40	44	,	,	PUNCT
ajst-14306	40	45	robotic	robotic	ADJ
ajst-14306	40	46	services	service	NOUN
ajst-14306	40	47	with	with	ADP
ajst-14306	40	48	a	a	DET
ajst-14306	40	49	high	high	ADJ
ajst-14306	40	50	degree	degree	NOUN
ajst-14306	40	51	of	of	ADP
ajst-14306	40	52	autonomy	autonomy	NOUN
ajst-14306	40	53	are	be	AUX
ajst-14306	40	54	unattractive[18	unattractive[18	PROPN
ajst-14306	40	55	]	]	PUNCT
ajst-14306	40	56	.	.	PUNCT
ajst-14306	41	1	robot	robot	NOUN
ajst-14306	41	2	autonomy	autonomy	NOUN
ajst-14306	41	3	is	be	AUX
ajst-14306	41	4	a	a	DET
ajst-14306	41	5	doubleedged	doubleedge	VERB
ajst-14306	41	6	sword	sword	NOUN
ajst-14306	41	7	when	when	SCONJ
ajst-14306	41	8	it	it	PRON
ajst-14306	41	9	comes	come	VERB
ajst-14306	41	10	to	to	ADP
ajst-14306	41	11	customer	customer	NOUN
ajst-14306	41	12	acceptance	acceptance	NOUN
ajst-14306	41	13	of	of	ADP
ajst-14306	41	14	robotic	robotic	ADJ
ajst-14306	41	15	services	service	NOUN
ajst-14306	41	16	.	.	PUNCT
ajst-14306	42	1	while	while	SCONJ
ajst-14306	42	2	autonomy	autonomy	NOUN
ajst-14306	42	3	brings	bring	VERB
ajst-14306	42	4	efficiency	efficiency	NOUN
ajst-14306	42	5	and	and	CCONJ
ajst-14306	42	6	flexibility	flexibility	NOUN
ajst-14306	42	7	,	,	PUNCT
ajst-14306	42	8	it	it	PRON
ajst-14306	42	9	also	also	ADV
ajst-14306	42	10	implies	imply	VERB
ajst-14306	42	11	a	a	DET
ajst-14306	42	12	lack	lack	NOUN
ajst-14306	42	13	of	of	ADP
ajst-14306	42	14	human	human	ADJ
ajst-14306	42	15	supervision	supervision	NOUN
ajst-14306	42	16	,	,	PUNCT
ajst-14306	42	17	and	and	CCONJ
ajst-14306	42	18	customers	customer	NOUN
ajst-14306	42	19	may	may	AUX
ajst-14306	42	20	be	be	AUX
ajst-14306	42	21	resistant	resistant	ADJ
ajst-14306	42	22	to	to	ADP
ajst-14306	42	23	putting	put	VERB
ajst-14306	42	24	themselves	themselves	PRON
ajst-14306	42	25	entirely	entirely	ADV
ajst-14306	42	26	in	in	ADP
ajst-14306	42	27	the	the	DET
ajst-14306	42	28	hands	hand	NOUN
ajst-14306	42	29	of	of	ADP
ajst-14306	42	30	a	a	DET
ajst-14306	42	31	robot[19	robot[19	NOUN
ajst-14306	42	32	]	]	PUNCT
ajst-14306	42	33	,	,	PUNCT
ajst-14306	42	34	[	[	X
ajst-14306	42	35	20	20	NUM
ajst-14306	42	36	]	]	PUNCT
ajst-14306	42	37	.	.	PUNCT
ajst-14306	43	1	the	the	DET
ajst-14306	43	2	customer	customer	NOUN
ajst-14306	43	3	may	may	AUX
ajst-14306	43	4	be	be	AUX
ajst-14306	43	5	resistant	resistant	ADJ
ajst-14306	43	6	to	to	ADP
ajst-14306	43	7	placing	place	VERB
ajst-14306	43	8	themselves	themselves	PRON
ajst-14306	43	9	completely	completely	ADV
ajst-14306	43	10	in	in	ADP
ajst-14306	43	11	the	the	DET
ajst-14306	43	12	hands	hand	NOUN
ajst-14306	43	13	of	of	ADP
ajst-14306	43	14	a	a	DET
ajst-14306	43	15	robot	robot	NOUN
ajst-14306	43	16	.	.	PUNCT
ajst-14306	44	1	2.2	2.2	NUM
ajst-14306	44	2	.	.	PUNCT
ajst-14306	44	3	service	service	NOUN
ajst-14306	44	4	failure	failure	NOUN
ajst-14306	44	5	service	service	NOUN
ajst-14306	44	6	failure	failure	NOUN
ajst-14306	44	7	is	be	AUX
ajst-14306	44	8	defined	define	VERB
ajst-14306	44	9	as	as	ADP
ajst-14306	44	10	service	service	NOUN
ajst-14306	44	11	performance	performance	NOUN
ajst-14306	44	12	that	that	PRON
ajst-14306	44	13	falls	fall	VERB
ajst-14306	44	14	below	below	ADP
ajst-14306	44	15	customer	customer	NOUN
ajst-14306	44	16	expectations[21	expectations[21	PROPN
ajst-14306	44	17	]	]	PUNCT
ajst-14306	44	18	.	.	PUNCT
ajst-14306	45	1	although	although	SCONJ
ajst-14306	45	2	robot	robot	NOUN
ajst-14306	45	3	developers	developer	NOUN
ajst-14306	45	4	have	have	AUX
ajst-14306	45	5	invested	invest	VERB
ajst-14306	45	6	considerable	considerable	ADJ
ajst-14306	45	7	effort	effort	NOUN
ajst-14306	45	8	in	in	ADP
ajst-14306	45	9	avoiding	avoid	VERB
ajst-14306	45	10	robot	robot	NOUN
ajst-14306	45	11	mistakes	mistake	NOUN
ajst-14306	45	12	,	,	PUNCT
ajst-14306	45	13	it	it	PRON
ajst-14306	45	14	has	have	AUX
ajst-14306	45	15	been	be	AUX
ajst-14306	45	16	shown	show	VERB
ajst-14306	45	17	that	that	SCONJ
ajst-14306	45	18	robots	robot	NOUN
ajst-14306	45	19	face	face	VERB
ajst-14306	45	20	a	a	DET
ajst-14306	45	21	large	large	ADJ
ajst-14306	45	22	number	number	NOUN
ajst-14306	45	23	of	of	ADP
ajst-14306	45	24	service	service	NOUN
ajst-14306	45	25	failures	failure	NOUN
ajst-14306	45	26	in	in	ADP
ajst-14306	45	27	complex	complex	ADJ
ajst-14306	45	28	real	real	ADJ
ajst-14306	45	29	-	-	PUNCT
ajst-14306	45	30	world	world	NOUN
ajst-14306	45	31	service	service	NOUN
ajst-14306	45	32	environments[22	environments[22	NOUN
ajst-14306	45	33	]	]	PUNCT
ajst-14306	45	34	.	.	PUNCT
ajst-14306	46	1	service	service	NOUN
ajst-14306	46	2	failures	failure	NOUN
ajst-14306	46	3	can	can	AUX
ajst-14306	46	4	cause	cause	VERB
ajst-14306	46	5	customer	customer	NOUN
ajst-14306	46	6	dissatisfaction	dissatisfaction	NOUN
ajst-14306	46	7	with	with	ADP
ajst-14306	46	8	the	the	DET
ajst-14306	46	9	service	service	NOUN
ajst-14306	46	10	provider	provider	NOUN
ajst-14306	46	11	or	or	CCONJ
ajst-14306	46	12	even	even	ADV
ajst-14306	46	13	the	the	DET
ajst-14306	46	14	entire	entire	ADJ
ajst-14306	46	15	service	service	NOUN
ajst-14306	46	16	organization[2	organization[2	NOUN
ajst-14306	46	17	]	]	PUNCT
ajst-14306	46	18	and	and	CCONJ
ajst-14306	46	19	in	in	ADP
ajst-14306	46	20	turn	turn	NOUN
ajst-14306	46	21	negative	negative	ADJ
ajst-14306	46	22	word	word	NOUN
ajst-14306	46	23	-	-	PUNCT
ajst-14306	46	24	of	of	ADP
ajst-14306	46	25	-	-	PUNCT
ajst-14306	46	26	mouth[3	mouth[3	ADJ
ajst-14306	46	27	]	]	PUNCT
ajst-14306	46	28	and	and	CCONJ
ajst-14306	46	29	customer	customer	NOUN
ajst-14306	46	30	switching	switch	VERB
ajst-14306	46	31	behavior[23	behavior[23	NOUN
ajst-14306	46	32	]	]	PUNCT
ajst-14306	46	33	and	and	CCONJ
ajst-14306	46	34	customer	customer	NOUN
ajst-14306	46	35	switching	switch	VERB
ajst-14306	46	36	behavior	behavior	NOUN
ajst-14306	46	37	.	.	PUNCT
ajst-14306	47	1	therefore	therefore	ADV
ajst-14306	47	2	,	,	PUNCT
ajst-14306	47	3	service	service	NOUN
ajst-14306	47	4	failure	failure	NOUN
ajst-14306	47	5	is	be	AUX
ajst-14306	47	6	a	a	DET
ajst-14306	47	7	problem	problem	NOUN
ajst-14306	47	8	that	that	SCONJ
ajst-14306	47	9	enterprises	enterprise	NOUN
ajst-14306	47	10	have	have	VERB
ajst-14306	47	11	to	to	PART
ajst-14306	47	12	face	face	VERB
ajst-14306	47	13	when	when	SCONJ
ajst-14306	47	14	popularizing	popularize	VERB
ajst-14306	47	15	service	service	NOUN
ajst-14306	47	16	robots	robot	NOUN
ajst-14306	47	17	.	.	PUNCT
ajst-14306	48	1	however	however	ADV
ajst-14306	48	2	,	,	PUNCT
ajst-14306	48	3	the	the	DET
ajst-14306	48	4	current	current	ADJ
ajst-14306	48	5	research	research	NOUN
ajst-14306	48	6	on	on	ADP
ajst-14306	48	7	robot	robot	NOUN
ajst-14306	48	8	service	service	NOUN
ajst-14306	48	9	failure	failure	NOUN
ajst-14306	48	10	has	have	AUX
ajst-14306	48	11	shown	show	VERB
ajst-14306	48	12	different	different	ADJ
ajst-14306	48	13	results	result	NOUN
ajst-14306	48	14	.	.	PUNCT
ajst-14306	49	1	on	on	ADP
ajst-14306	49	2	the	the	DET
ajst-14306	49	3	one	one	NUM
ajst-14306	49	4	hand	hand	NOUN
ajst-14306	49	5	,	,	PUNCT
ajst-14306	49	6	some	some	DET
ajst-14306	49	7	studies	study	NOUN
ajst-14306	49	8	have	have	AUX
ajst-14306	49	9	shown	show	VERB
ajst-14306	49	10	that	that	SCONJ
ajst-14306	49	11	if	if	SCONJ
ajst-14306	49	12	a	a	DET
ajst-14306	49	13	robot	robot	NOUN
ajst-14306	49	14	fails	fail	VERB
ajst-14306	49	15	to	to	PART
ajst-14306	49	16	serve	serve	VERB
ajst-14306	49	17	successfully	successfully	ADV
ajst-14306	49	18	,	,	PUNCT
ajst-14306	49	19	people	people	NOUN
ajst-14306	49	20	usually	usually	ADV
ajst-14306	49	21	evaluate	evaluate	VERB
ajst-14306	49	22	its	its	PRON
ajst-14306	49	23	ability	ability	NOUN
ajst-14306	49	24	negatively	negatively	ADV
ajst-14306	49	25	.	.	PUNCT
ajst-14306	50	1	for	for	ADP
ajst-14306	50	2	example	example	NOUN
ajst-14306	50	3	,	,	PUNCT
ajst-14306	50	4	the	the	DET
ajst-14306	50	5	results	result	NOUN
ajst-14306	50	6	of	of	ADP
ajst-14306	50	7	lee	lee	PROPN
ajst-14306	50	8	et	et	PROPN
ajst-14306	50	9	al	al	PROPN
ajst-14306	50	10	.	.	PROPN
ajst-14306	50	11	's	's	PART
ajst-14306	50	12	experiments	experiment	NOUN
ajst-14306	50	13	show	show	VERB
ajst-14306	50	14	that[24	that[24	NOUN
ajst-14306	50	15	]	]	PUNCT
ajst-14306	50	16	that	that	SCONJ
ajst-14306	50	17	people	people	NOUN
ajst-14306	50	18	rate	rate	NOUN
ajst-14306	50	19	services	service	NOUN
ajst-14306	50	20	and	and	CCONJ
ajst-14306	50	21	robots	robot	NOUN
ajst-14306	50	22	lower	low	ADJ
ajst-14306	50	23	when	when	SCONJ
ajst-14306	50	24	the	the	DET
ajst-14306	50	25	robot	robot	NOUN
ajst-14306	50	26	makes	make	VERB
ajst-14306	50	27	mistakes	mistake	NOUN
ajst-14306	50	28	.	.	PUNCT
ajst-14306	51	1	on	on	ADP
ajst-14306	51	2	the	the	DET
ajst-14306	51	3	other	other	ADJ
ajst-14306	51	4	hand	hand	NOUN
ajst-14306	51	5	,	,	PUNCT
ajst-14306	51	6	a	a	DET
ajst-14306	51	7	study	study	NOUN
ajst-14306	51	8	by	by	ADP
ajst-14306	51	9	ragni	ragni	PROPN
ajst-14306	51	10	et	et	PROPN
ajst-14306	51	11	al	al	PROPN
ajst-14306	51	12	.	.	PROPN
ajst-14306	51	13	found	find	VERB
ajst-14306	51	14	that	that	SCONJ
ajst-14306	51	15	while	while	SCONJ
ajst-14306	51	16	people	people	NOUN
ajst-14306	51	17	perceived	perceive	VERB
ajst-14306	51	18	flawed	flawed	ADJ
ajst-14306	51	19	robots	robot	NOUN
ajst-14306	51	20	as	as	ADP
ajst-14306	51	21	less	less	ADV
ajst-14306	51	22	intelligent	intelligent	ADJ
ajst-14306	51	23	and	and	CCONJ
ajst-14306	51	24	less	less	ADV
ajst-14306	51	25	reliable	reliable	ADJ
ajst-14306	51	26	than	than	ADP
ajst-14306	51	27	perfect	perfect	ADJ
ajst-14306	51	28	robots	robot	NOUN
ajst-14306	51	29	,	,	PUNCT
ajst-14306	51	30	robots	robot	NOUN
ajst-14306	51	31	that	that	PRON
ajst-14306	51	32	made	make	VERB
ajst-14306	51	33	mistakes	mistake	NOUN
ajst-14306	51	34	triggered	trigger	VERB
ajst-14306	51	35	positive	positive	ADJ
ajst-14306	51	36	customer	customer	NOUN
ajst-14306	51	37	emotions[25	emotions[25	X
ajst-14306	51	38	]	]	PUNCT
ajst-14306	51	39	.	.	PUNCT
ajst-14306	52	1	there	there	PRON
ajst-14306	52	2	is	be	VERB
ajst-14306	52	3	even	even	ADV
ajst-14306	52	4	research	research	NOUN
ajst-14306	52	5	that	that	PRON
ajst-14306	52	6	suggests	suggest	VERB
ajst-14306	52	7	these	these	DET
ajst-14306	52	8	mistakes	mistake	NOUN
ajst-14306	52	9	may	may	AUX
ajst-14306	52	10	increase	increase	VERB
ajst-14306	52	11	users	user	NOUN
ajst-14306	52	12	'	'	PART
ajst-14306	52	13	preferences	preference	NOUN
ajst-14306	52	14	for	for	ADP
ajst-14306	52	15	robots	robot	NOUN
ajst-14306	52	16	.	.	PUNCT
ajst-14306	53	1	for	for	ADP
ajst-14306	53	2	example	example	NOUN
ajst-14306	53	3	,	,	PUNCT
ajst-14306	53	4	one	one	NUM
ajst-14306	53	5	study	study	NOUN
ajst-14306	53	6	found[26	found[26	NOUN
ajst-14306	53	7	]	]	PUNCT
ajst-14306	53	8	that	that	SCONJ
ajst-14306	53	9	participants	participant	NOUN
ajst-14306	53	10	perceived	perceive	VERB
ajst-14306	53	11	a	a	DET
ajst-14306	53	12	robot	robot	NOUN
ajst-14306	53	13	with	with	ADP
ajst-14306	53	14	a	a	DET
ajst-14306	53	15	blunder	blunder	NOUN
ajst-14306	53	16	as	as	ADP
ajst-14306	53	17	more	more	ADV
ajst-14306	53	18	likable	likable	ADJ
ajst-14306	53	19	than	than	ADP
ajst-14306	53	20	a	a	DET
ajst-14306	53	21	robot	robot	NOUN
ajst-14306	53	22	without	without	ADP
ajst-14306	53	23	a	a	DET
ajst-14306	53	24	blunder	blunder	NOUN
ajst-14306	53	25	,	,	PUNCT
ajst-14306	53	26	and	and	CCONJ
ajst-14306	53	27	participants	participant	NOUN
ajst-14306	53	28	expressed	express	VERB
ajst-14306	53	29	more	more	ADV
ajst-14306	53	30	positive	positive	ADJ
ajst-14306	53	31	emotions	emotion	NOUN
ajst-14306	53	32	when	when	SCONJ
ajst-14306	53	33	the	the	DET
ajst-14306	53	34	robot	robot	NOUN
ajst-14306	53	35	made	make	VERB
ajst-14306	53	36	a	a	DET
ajst-14306	53	37	mistake	mistake	NOUN
ajst-14306	53	38	.	.	PUNCT
ajst-14306	54	1	2.3	2.3	NUM
ajst-14306	54	2	.	.	PUNCT
ajst-14306	54	3	attribution	attribution	NOUN
ajst-14306	54	4	of	of	ADP
ajst-14306	54	5	responsibility	responsibility	NOUN
ajst-14306	54	6	previous	previous	ADJ
ajst-14306	54	7	research	research	NOUN
ajst-14306	54	8	has	have	AUX
ajst-14306	54	9	shown	show	VERB
ajst-14306	54	10	that	that	SCONJ
ajst-14306	54	11	customers	customer	NOUN
ajst-14306	54	12	'	'	PART
ajst-14306	54	13	attributions	attribution	NOUN
ajst-14306	54	14	for	for	ADP
ajst-14306	54	15	experienced	experienced	ADJ
ajst-14306	54	16	service	service	NOUN
ajst-14306	54	17	failures	failure	NOUN
ajst-14306	54	18	affect	affect	VERB
ajst-14306	54	19	their	their	PRON
ajst-14306	54	20	attitudes	attitude	NOUN
ajst-14306	54	21	and	and	CCONJ
ajst-14306	54	22	behavioral	behavioral	ADJ
ajst-14306	54	23	intentions	intention	NOUN
ajst-14306	54	24	toward	toward	ADP
ajst-14306	54	25	the	the	DET
ajst-14306	54	26	firm[27	firm[27	PROPN
ajst-14306	54	27	]	]	PUNCT
ajst-14306	54	28	.	.	PUNCT
ajst-14306	55	1	previous	previous	ADJ
ajst-14306	55	2	research	research	NOUN
ajst-14306	55	3	has	have	AUX
ajst-14306	55	4	shown	show	VERB
ajst-14306	55	5	that	that	SCONJ
ajst-14306	55	6	customers	customer	NOUN
ajst-14306	55	7	'	'	PART
ajst-14306	55	8	attributions	attribution	NOUN
ajst-14306	55	9	for	for	ADP
ajst-14306	55	10	experienced	experienced	ADJ
ajst-14306	55	11	service	service	NOUN
ajst-14306	55	12	failures	failure	NOUN
ajst-14306	55	13	affect	affect	VERB
ajst-14306	55	14	their	their	PRON
ajst-14306	55	15	attitudes	attitude	NOUN
ajst-14306	55	16	and	and	CCONJ
ajst-14306	55	17	behavioral	behavioral	ADJ
ajst-14306	55	18	intentions	intention	NOUN
ajst-14306	55	19	toward	toward	ADP
ajst-14306	55	20	the	the	DET
ajst-14306	55	21	firm	firm	NOUN
ajst-14306	55	22	.	.	PUNCT
ajst-14306	56	1	based	base	VERB
ajst-14306	56	2	on	on	ADP
ajst-14306	56	3	self	self	NOUN
ajst-14306	56	4	-	-	PUNCT
ajst-14306	56	5	serving	serve	VERB
ajst-14306	56	6	bias	bias	NOUN
ajst-14306	56	7	,	,	PUNCT
ajst-14306	56	8	customers	customer	NOUN
ajst-14306	56	9	are	be	AUX
ajst-14306	56	10	more	more	ADV
ajst-14306	56	11	inclined	inclined	ADJ
ajst-14306	56	12	to	to	PART
ajst-14306	56	13	make	make	VERB
ajst-14306	56	14	external	external	ADJ
ajst-14306	56	15	attributions	attribution	NOUN
ajst-14306	56	16	of	of	ADP
ajst-14306	56	17	responsibility	responsibility	NOUN
ajst-14306	56	18	for	for	ADP
ajst-14306	56	19	service	service	NOUN
ajst-14306	56	20	failures	failure	NOUN
ajst-14306	56	21	,	,	PUNCT
ajst-14306	56	22	i.e.	i.e.	X
ajst-14306	56	23	,	,	PUNCT
ajst-14306	56	24	they	they	PRON
ajst-14306	56	25	believe	believe	VERB
ajst-14306	56	26	that	that	SCONJ
ajst-14306	56	27	service	service	NOUN
ajst-14306	56	28	failures	failure	NOUN
ajst-14306	56	29	are	be	AUX
ajst-14306	56	30	caused	cause	VERB
ajst-14306	56	31	by	by	ADP
ajst-14306	56	32	the	the	DET
ajst-14306	56	33	service	service	NOUN
ajst-14306	56	34	provider	provider	NOUN
ajst-14306	56	35	,	,	PUNCT
ajst-14306	56	36	the	the	DET
ajst-14306	56	37	enterprise	enterprise	NOUN
ajst-14306	56	38	,	,	PUNCT
ajst-14306	56	39	etc	etc	X
ajst-14306	56	40	.	.	X
ajst-14306	56	41	,	,	PUNCT
ajst-14306	56	42	which	which	PRON
ajst-14306	56	43	affects	affect	VERB
ajst-14306	56	44	the	the	DET
ajst-14306	56	45	reputation	reputation	NOUN
ajst-14306	56	46	of	of	ADP
ajst-14306	56	47	the	the	DET
ajst-14306	56	48	enterprise	enterprise	NOUN
ajst-14306	56	49	and	and	CCONJ
ajst-14306	56	50	customers	customer	NOUN
ajst-14306	56	51	'	'	PART
ajst-14306	56	52	repurchase	repurchase	VERB
ajst-14306	56	53	intentions[28	intentions[28	NOUN
ajst-14306	56	54	]	]	PUNCT
ajst-14306	56	55	.	.	PUNCT
ajst-14306	57	1	this	this	PRON
ajst-14306	57	2	will	will	AUX
ajst-14306	57	3	affect	affect	VERB
ajst-14306	57	4	the	the	DET
ajst-14306	57	5	company	company	NOUN
ajst-14306	57	6	's	's	PART
ajst-14306	57	7	reputation	reputation	NOUN
ajst-14306	57	8	and	and	CCONJ
ajst-14306	57	9	customers	customer	NOUN
ajst-14306	57	10	'	'	PART
ajst-14306	57	11	willingness	willingness	NOUN
ajst-14306	57	12	to	to	PART
ajst-14306	57	13	buy	buy	VERB
ajst-14306	57	14	again[29	again[29	NOUN
ajst-14306	57	15	]	]	PUNCT
ajst-14306	57	16	.	.	PUNCT
ajst-14306	58	1	however	however	ADV
ajst-14306	58	2	,	,	PUNCT
ajst-14306	58	3	when	when	SCONJ
ajst-14306	58	4	customers	customer	NOUN
ajst-14306	58	5	make	make	VERB
ajst-14306	58	6	internal	internal	ADJ
ajst-14306	58	7	attribution	attribution	NOUN
ajst-14306	58	8	of	of	ADP
ajst-14306	58	9	responsibility	responsibility	NOUN
ajst-14306	58	10	,	,	PUNCT
ajst-14306	58	11	it	it	PRON
ajst-14306	58	12	can	can	AUX
ajst-14306	58	13	positively	positively	ADV
ajst-14306	58	14	influence	influence	VERB
ajst-14306	58	15	their	their	PRON
ajst-14306	58	16	perception	perception	NOUN
ajst-14306	58	17	and	and	CCONJ
ajst-14306	58	18	behavior	behavior	NOUN
ajst-14306	58	19	towards	towards	ADP
ajst-14306	58	20	the	the	DET
ajst-14306	58	21	service	service	NOUN
ajst-14306	58	22	provider	provider	NOUN
ajst-14306	58	23	and	and	CCONJ
ajst-14306	58	24	the	the	DET
ajst-14306	58	25	service	service	NOUN
ajst-14306	58	26	enterprise[18	enterprise[18	ADP
ajst-14306	58	27	]	]	PUNCT
ajst-14306	58	28	,	,	PUNCT
ajst-14306	58	29	[	[	X
ajst-14306	58	30	30	30	NUM
ajst-14306	58	31	]	]	PUNCT
ajst-14306	58	32	,	,	PUNCT
ajst-14306	58	33	[	[	X
ajst-14306	58	34	31	31	NUM
ajst-14306	58	35	]	]	PUNCT
ajst-14306	58	36	.	.	PUNCT
ajst-14306	59	1	the	the	DET
ajst-14306	59	2	following	follow	VERB
ajst-14306	59	3	is	be	AUX
ajst-14306	59	4	an	an	DET
ajst-14306	59	5	example	example	NOUN
ajst-14306	59	6	of	of	ADP
ajst-14306	59	7	a	a	DET
ajst-14306	59	8	study	study	NOUN
ajst-14306	59	9	that	that	PRON
ajst-14306	59	10	explores	explore	VERB
ajst-14306	59	11	the	the	DET
ajst-14306	59	12	role	role	NOUN
ajst-14306	59	13	of	of	ADP
ajst-14306	59	14	attribution	attribution	NOUN
ajst-14306	59	15	in	in	ADP
ajst-14306	59	16	robot	robot	NOUN
ajst-14306	59	17	service	service	NOUN
ajst-14306	59	18	failures	failure	NOUN
ajst-14306	59	19	.	.	PUNCT
ajst-14306	60	1	therefore	therefore	ADV
ajst-14306	60	2	,	,	PUNCT
ajst-14306	60	3	exploring	explore	VERB
ajst-14306	60	4	which	which	DET
ajst-14306	60	5	factors	factor	NOUN
ajst-14306	60	6	affect	affect	VERB
ajst-14306	60	7	customers	customer	NOUN
ajst-14306	60	8	'	'	PART
ajst-14306	60	9	attribution	attribution	NOUN
ajst-14306	60	10	points	point	NOUN
ajst-14306	60	11	when	when	SCONJ
ajst-14306	60	12	robotic	robotic	ADJ
ajst-14306	60	13	service	service	NOUN
ajst-14306	60	14	fails	fail	VERB
ajst-14306	60	15	can	can	AUX
ajst-14306	60	16	provide	provide	VERB
ajst-14306	60	17	suggestions	suggestion	NOUN
ajst-14306	60	18	for	for	ADP
ajst-14306	60	19	avoiding	avoid	VERB
ajst-14306	60	20	the	the	DET
ajst-14306	60	21	decline	decline	NOUN
ajst-14306	60	22	of	of	ADP
ajst-14306	60	23	corporate	corporate	ADJ
ajst-14306	60	24	word	word	NOUN
ajst-14306	60	25	-	-	PUNCT
ajst-14306	60	26	ofmouth	ofmouth	NOUN
ajst-14306	60	27	and	and	CCONJ
ajst-14306	60	28	retaining	retain	VERB
ajst-14306	60	29	customers	customer	NOUN
ajst-14306	60	30	.	.	PUNCT
ajst-14306	61	1	there	there	PRON
ajst-14306	61	2	are	be	VERB
ajst-14306	61	3	more	more	ADJ
ajst-14306	61	4	ways	way	NOUN
ajst-14306	61	5	to	to	PART
ajst-14306	61	6	reduce	reduce	VERB
ajst-14306	61	7	customer	customer	NOUN
ajst-14306	61	8	self	self	NOUN
ajst-14306	61	9	-	-	PUNCT
ajst-14306	61	10	service	service	NOUN
ajst-14306	61	11	bias	bias	NOUN
ajst-14306	61	12	when	when	SCONJ
ajst-14306	61	13	services	service	NOUN
ajst-14306	61	14	are	be	AUX
ajst-14306	61	15	provided	provide	VERB
ajst-14306	61	16	by	by	ADP
ajst-14306	61	17	machines	machine	NOUN
ajst-14306	61	18	than	than	ADP
ajst-14306	61	19	with	with	ADP
ajst-14306	61	20	traditional	traditional	ADJ
ajst-14306	61	21	human	human	ADJ
ajst-14306	61	22	services	service	NOUN
ajst-14306	61	23	.	.	PUNCT
ajst-14306	62	1	one	one	NUM
ajst-14306	62	2	study	study	NOUN
ajst-14306	62	3	found	find	VERB
ajst-14306	62	4	that	that	SCONJ
ajst-14306	62	5	anthropomorphic	anthropomorphic	ADJ
ajst-14306	62	6	machines	machine	NOUN
ajst-14306	62	7	affect	affect	VERB
ajst-14306	62	8	people	people	NOUN
ajst-14306	62	9	's	's	PART
ajst-14306	62	10	self	self	NOUN
ajst-14306	62	11	-	-	PUNCT
ajst-14306	62	12	service	service	NOUN
ajst-14306	62	13	bias	bias	NOUN
ajst-14306	62	14	and	and	CCONJ
ajst-14306	62	15	can	can	AUX
ajst-14306	62	16	alleviate	alleviate	VERB
ajst-14306	62	17	customer	customer	NOUN
ajst-14306	62	18	dissatisfaction	dissatisfaction	NOUN
ajst-14306	62	19	with	with	ADP
ajst-14306	62	20	service	service	NOUN
ajst-14306	62	21	failures[32	failures[32	NOUN
ajst-14306	62	22	]	]	PUNCT
ajst-14306	62	23	.	.	PUNCT
ajst-14306	63	1	in	in	ADP
ajst-14306	63	2	the	the	DET
ajst-14306	63	3	field	field	NOUN
ajst-14306	63	4	of	of	ADP
ajst-14306	63	5	healthcare	healthcare	PROPN
ajst-14306	63	6	service	service	NOUN
ajst-14306	63	7	robots	robot	NOUN
ajst-14306	63	8	,	,	PUNCT
ajst-14306	63	9	two	two	NUM
ajst-14306	63	10	experiments	experiment	NOUN
ajst-14306	63	11	conducted	conduct	VERB
ajst-14306	63	12	by	by	ADP
ajst-14306	63	13	meyer	meyer	PROPN
ajst-14306	63	14	et	et	PROPN
ajst-14306	63	15	al	al	PROPN
ajst-14306	63	16	.	.	PROPN
ajst-14306	63	17	demonstrated	demonstrate	VERB
ajst-14306	63	18	that	that	SCONJ
ajst-14306	63	19	the	the	DET
ajst-14306	63	20	warmth	warmth	NOUN
ajst-14306	63	21	and	and	CCONJ
ajst-14306	63	22	competence	competence	NOUN
ajst-14306	63	23	design	design	NOUN
ajst-14306	63	24	of	of	ADP
ajst-14306	63	25	a	a	DET
ajst-14306	63	26	robot	robot	NOUN
ajst-14306	63	27	affects	affect	VERB
ajst-14306	63	28	customers	customer	NOUN
ajst-14306	63	29	'	'	PART
ajst-14306	63	30	propensity	propensity	NOUN
ajst-14306	63	31	to	to	PART
ajst-14306	63	32	attribute	attribute	VERB
ajst-14306	63	33	responsibility	responsibility	NOUN
ajst-14306	63	34	:	:	PUNCT
ajst-14306	63	35	when	when	SCONJ
ajst-14306	63	36	service	service	NOUN
ajst-14306	63	37	failure	failure	NOUN
ajst-14306	63	38	is	be	AUX
ajst-14306	63	39	provided	provide	VERB
ajst-14306	63	40	by	by	ADP
ajst-14306	63	41	a	a	DET
ajst-14306	63	42	robot	robot	NOUN
ajst-14306	63	43	with	with	ADP
ajst-14306	63	44	a	a	DET
ajst-14306	63	45	warm	warm	ADJ
ajst-14306	63	46	design	design	NOUN
ajst-14306	63	47	,	,	PUNCT
ajst-14306	63	48	it	it	PRON
ajst-14306	63	49	improves	improve	VERB
ajst-14306	63	50	customers	customer	NOUN
ajst-14306	63	51	'	'	PART
ajst-14306	63	52	internal	internal	ADJ
ajst-14306	63	53	attributions[30	attributions[30	NOUN
ajst-14306	63	54	]	]	PUNCT
ajst-14306	63	55	.	.	PUNCT
ajst-14306	64	1	attribution	attribution	NOUN
ajst-14306	64	2	theory	theory	NOUN
ajst-14306	64	3	suggests	suggest	VERB
ajst-14306	64	4	that	that	SCONJ
ajst-14306	64	5	people	people	NOUN
ajst-14306	64	6	naturally	naturally	ADV
ajst-14306	64	7	want	want	VERB
ajst-14306	64	8	to	to	PART
ajst-14306	64	9	understand	understand	VERB
ajst-14306	64	10	why	why	SCONJ
ajst-14306	64	11	certain	certain	ADJ
ajst-14306	64	12	events	event	NOUN
ajst-14306	64	13	occur	occur	VERB
ajst-14306	64	14	in	in	ADP
ajst-14306	64	15	order	order	NOUN
ajst-14306	64	16	to	to	PART
ajst-14306	64	17	understand	understand	VERB
ajst-14306	64	18	why	why	SCONJ
ajst-14306	64	19	they	they	PRON
ajst-14306	64	20	occur[4	occur[4	VERB
ajst-14306	64	21	]	]	PUNCT
ajst-14306	64	22	.	.	PUNCT
ajst-14306	65	1	weiner	weiner	NOUN
ajst-14306	65	2	classified	classify	VERB
ajst-14306	65	3	the	the	DET
ajst-14306	65	4	attribution	attribution	NOUN
ajst-14306	65	5	process	process	NOUN
ajst-14306	65	6	into	into	ADP
ajst-14306	65	7	three	three	NUM
ajst-14306	65	8	dimensions	dimension	NOUN
ajst-14306	65	9	,	,	PUNCT
ajst-14306	65	10	namely	namely	ADV
ajst-14306	65	11	causality	causality	NOUN
ajst-14306	65	12	,	,	PUNCT
ajst-14306	65	13	controllability	controllability	NOUN
ajst-14306	65	14	and	and	CCONJ
ajst-14306	65	15	stability	stability	NOUN
ajst-14306	65	16	.	.	PUNCT
ajst-14306	66	1	causality	causality	NOUN
ajst-14306	66	2	refers	refer	VERB
ajst-14306	66	3	to	to	ADP
ajst-14306	66	4	the	the	DET
ajst-14306	66	5	customer	customer	NOUN
ajst-14306	66	6	's	's	PART
ajst-14306	66	7	perception	perception	NOUN
ajst-14306	66	8	of	of	ADP
ajst-14306	66	9	whether	whether	SCONJ
ajst-14306	66	10	the	the	DET
ajst-14306	66	11	problem	problem	NOUN
ajst-14306	66	12	is	be	AUX
ajst-14306	66	13	caused	cause	VERB
ajst-14306	66	14	by	by	ADP
ajst-14306	66	15	something	something	PRON
ajst-14306	66	16	internal	internal	ADJ
ajst-14306	66	17	to	to	ADP
ajst-14306	66	18	the	the	DET
ajst-14306	66	19	customer	customer	NOUN
ajst-14306	66	20	(	(	PUNCT
ajst-14306	66	21	i.e.	i.e.	X
ajst-14306	66	22	,	,	PUNCT
ajst-14306	66	23	the	the	DET
ajst-14306	66	24	customer	customer	NOUN
ajst-14306	66	25	himself	himself	PRON
ajst-14306	66	26	)	)	PUNCT
ajst-14306	66	27	or	or	CCONJ
ajst-14306	66	28	external	external	ADJ
ajst-14306	66	29	to	to	ADP
ajst-14306	66	30	the	the	DET
ajst-14306	66	31	customer	customer	NOUN
ajst-14306	66	32	(	(	PUNCT
ajst-14306	66	33	e.g.	e.g.	ADV
ajst-14306	66	34	,	,	PUNCT
ajst-14306	66	35	the	the	DET
ajst-14306	66	36	service	service	NOUN
ajst-14306	66	37	provider	provider	NOUN
ajst-14306	66	38	)	)	PUNCT
ajst-14306	66	39	.	.	PUNCT
ajst-14306	67	1	controllability	controllability	NOUN
ajst-14306	67	2	refers	refer	VERB
ajst-14306	67	3	to	to	ADP
ajst-14306	67	4	the	the	DET
ajst-14306	67	5	customer	customer	NOUN
ajst-14306	67	6	's	's	PART
ajst-14306	67	7	perception	perception	NOUN
ajst-14306	67	8	of	of	ADP
ajst-14306	67	9	the	the	DET
ajst-14306	67	10	extent	extent	NOUN
ajst-14306	67	11	to	to	PART
ajst-14306	67	12	which	which	PRON
ajst-14306	67	13	the	the	DET
ajst-14306	67	14	service	service	NOUN
ajst-14306	67	15	provider	provider	NOUN
ajst-14306	67	16	can	can	AUX
ajst-14306	67	17	control	control	VERB
ajst-14306	67	18	the	the	DET
ajst-14306	67	19	failure	failure	NOUN
ajst-14306	67	20	,	,	PUNCT
ajst-14306	67	21	i.e.	i.e.	X
ajst-14306	67	22	,	,	PUNCT
ajst-14306	67	23	whether	whether	SCONJ
ajst-14306	67	24	the	the	DET
ajst-14306	67	25	service	service	NOUN
ajst-14306	67	26	provider	provider	NOUN
ajst-14306	67	27	is	be	AUX
ajst-14306	67	28	able	able	ADJ
ajst-14306	67	29	to	to	PART
ajst-14306	67	30	control	control	VERB
ajst-14306	67	31	the	the	DET
ajst-14306	67	32	occurrence	occurrence	NOUN
ajst-14306	67	33	of	of	ADP
ajst-14306	67	34	the	the	DET
ajst-14306	67	35	service	service	NOUN
ajst-14306	67	36	failure	failure	NOUN
ajst-14306	67	37	.	.	PUNCT
ajst-14306	68	1	finally	finally	ADV
ajst-14306	68	2	,	,	PUNCT
ajst-14306	68	3	stability	stability	NOUN
ajst-14306	68	4	refers	refer	VERB
ajst-14306	68	5	to	to	ADP
ajst-14306	68	6	the	the	DET
ajst-14306	68	7	customer	customer	NOUN
ajst-14306	68	8	's	's	PART
ajst-14306	68	9	perception	perception	NOUN
ajst-14306	68	10	of	of	ADP
ajst-14306	68	11	the	the	DET
ajst-14306	68	12	likelihood	likelihood	NOUN
ajst-14306	68	13	that	that	SCONJ
ajst-14306	68	14	the	the	DET
ajst-14306	68	15	service	service	NOUN
ajst-14306	68	16	failure	failure	NOUN
ajst-14306	68	17	will	will	AUX
ajst-14306	68	18	recur	recur	VERB
ajst-14306	68	19	,	,	PUNCT
ajst-14306	68	20	i.e.	i.e.	X
ajst-14306	68	21	,	,	PUNCT
ajst-14306	68	22	whether	whether	SCONJ
ajst-14306	68	23	the	the	DET
ajst-14306	68	24	service	service	NOUN
ajst-14306	68	25	failure	failure	NOUN
ajst-14306	68	26	is	be	AUX
ajst-14306	68	27	temporary	temporary	ADJ
ajst-14306	68	28	or	or	CCONJ
ajst-14306	68	29	permanent[5	permanent[5	NUM
ajst-14306	68	30	]	]	PUNCT
ajst-14306	68	31	.	.	PUNCT
ajst-14306	69	1	a	a	DET
ajst-14306	69	2	large	large	ADJ
ajst-14306	69	3	body	body	NOUN
ajst-14306	69	4	of	of	ADP
ajst-14306	69	5	research	research	NOUN
ajst-14306	69	6	has	have	AUX
ajst-14306	69	7	centered	center	VERB
ajst-14306	69	8	on	on	ADP
ajst-14306	69	9	these	these	DET
ajst-14306	69	10	three	three	NUM
ajst-14306	69	11	dimensions	dimension	NOUN
ajst-14306	69	12	.	.	PUNCT
ajst-14306	70	1	leo	leo	PROPN
ajst-14306	70	2	et	et	PROPN
ajst-14306	70	3	al	al	PROPN
ajst-14306	70	4	.	.	PROPN
ajst-14306	70	5	show	show	VERB
ajst-14306	70	6	that	that	SCONJ
ajst-14306	70	7	customers	customer	NOUN
ajst-14306	70	8	perceive	perceive	VERB
ajst-14306	70	9	human	human	ADJ
ajst-14306	70	10	and	and	CCONJ
ajst-14306	70	11	robotic	robotic	ADJ
ajst-14306	70	12	service	service	NOUN
ajst-14306	70	13	failures	failure	NOUN
ajst-14306	70	14	differently	differently	ADV
ajst-14306	70	15	in	in	ADP
ajst-14306	70	16	terms	term	NOUN
ajst-14306	70	17	of	of	ADP
ajst-14306	70	18	stability	stability	NOUN
ajst-14306	70	19	and	and	CCONJ
ajst-14306	70	20	controllability	controllability	NOUN
ajst-14306	70	21	,	,	PUNCT
ajst-14306	70	22	which	which	PRON
ajst-14306	70	23	in	in	ADP
ajst-14306	70	24	turn	turn	NOUN
ajst-14306	70	25	affects	affect	VERB
ajst-14306	70	26	the	the	DET
ajst-14306	70	27	attribution	attribution	NOUN
ajst-14306	70	28	of	of	ADP
ajst-14306	70	29	responsibility	responsibility	NOUN
ajst-14306	70	30	for	for	ADP
ajst-14306	70	31	the	the	DET
ajst-14306	70	32	aftermath	aftermath	NOUN
ajst-14306	70	33	of	of	ADP
ajst-14306	70	34	a	a	DET
ajst-14306	70	35	service	service	NOUN
ajst-14306	70	36	failure[5	failure[5	PROPN
ajst-14306	70	37	]	]	PUNCT
ajst-14306	70	38	.	.	PUNCT
ajst-14306	71	1	choi	choi	PROPN
ajst-14306	71	2	et	et	PROPN
ajst-14306	71	3	al	al	PROPN
ajst-14306	71	4	.	.	PROPN
ajst-14306	71	5	's	's	PART
ajst-14306	71	6	study	study	NOUN
ajst-14306	71	7	found	find	VERB
ajst-14306	71	8	that	that	SCONJ
ajst-14306	71	9	controllability	controllability	NOUN
ajst-14306	71	10	attribution	attribution	NOUN
ajst-14306	71	11	affects	affect	VERB
ajst-14306	71	12	customers	customer	NOUN
ajst-14306	71	13	'	'	PART
ajst-14306	71	14	perceptions	perception	NOUN
ajst-14306	71	15	and	and	CCONJ
ajst-14306	71	16	behavioral	behavioral	ADJ
ajst-14306	71	17	tendencies	tendency	NOUN
ajst-14306	71	18	after	after	ADP
ajst-14306	71	19	service	service	NOUN
ajst-14306	71	20	failure	failure	NOUN
ajst-14306	71	21	,	,	PUNCT
ajst-14306	71	22	eliciting	elicit	VERB
ajst-14306	71	23	a	a	DET
ajst-14306	71	24	high	high	ADJ
ajst-14306	71	25	degree	degree	NOUN
ajst-14306	71	26	of	of	ADP
ajst-14306	71	27	negative	negative	ADJ
ajst-14306	71	28	reactions	reaction	NOUN
ajst-14306	71	29	from	from	ADP
ajst-14306	71	30	customers	customer	NOUN
ajst-14306	71	31	when	when	SCONJ
ajst-14306	71	32	they	they	PRON
ajst-14306	71	33	believe	believe	VERB
ajst-14306	71	34	that	that	SCONJ
ajst-14306	71	35	the	the	DET
ajst-14306	71	36	service	service	NOUN
ajst-14306	71	37	provider	provider	NOUN
ajst-14306	71	38	has	have	VERB
ajst-14306	71	39	control	control	NOUN
ajst-14306	71	40	over	over	ADP
ajst-14306	71	41	the	the	DET
ajst-14306	71	42	occurrence	occurrence	NOUN
ajst-14306	71	43	of	of	ADP
ajst-14306	71	44	service	service	NOUN
ajst-14306	71	45	failure[33	failure[33	PROPN
ajst-14306	71	46	]	]	X
ajst-14306	71	47	,	,	PUNCT
ajst-14306	71	48	[	[	X
ajst-14306	71	49	34	34	NUM
ajst-14306	71	50	]	]	PUNCT
ajst-14306	71	51	.	.	PUNCT
ajst-14306	72	1	some	some	DET
ajst-14306	72	2	scholars	scholar	NOUN
ajst-14306	72	3	have	have	AUX
ajst-14306	72	4	also	also	ADV
ajst-14306	72	5	focused	focus	VERB
ajst-14306	72	6	on	on	ADP
ajst-14306	72	7	the	the	DET
ajst-14306	72	8	effect	effect	NOUN
ajst-14306	72	9	of	of	ADP
ajst-14306	72	10	robot	robot	NOUN
ajst-14306	72	11	characteristics	characteristic	NOUN
ajst-14306	72	12	on	on	ADP
ajst-14306	72	13	responsibility	responsibility	NOUN
ajst-14306	72	14	attribution	attribution	NOUN
ajst-14306	72	15	.	.	PUNCT
ajst-14306	73	1	the	the	DET
ajst-14306	73	2	effect	effect	NOUN
ajst-14306	73	3	of	of	ADP
ajst-14306	73	4	anthropomorphism	anthropomorphism	NOUN
ajst-14306	73	5	on	on	ADP
ajst-14306	73	6	responsibility	responsibility	NOUN
ajst-14306	73	7	attribution	attribution	NOUN
ajst-14306	73	8	was	be	AUX
ajst-14306	73	9	described	describe	VERB
ajst-14306	73	10	in	in	ADP
ajst-14306	73	11	a	a	DET
ajst-14306	73	12	study	study	NOUN
ajst-14306	73	13	as	as	ADV
ajst-14306	73	14	early	early	ADV
ajst-14306	73	15	as	as	ADP
ajst-14306	73	16	2003[28	2003[28	NUM
ajst-14306	73	17	]	]	PUNCT
ajst-14306	73	18	.	.	PUNCT
ajst-14306	74	1	the	the	DET
ajst-14306	74	2	study	study	NOUN
ajst-14306	74	3	found	find	VERB
ajst-14306	74	4	that	that	SCONJ
ajst-14306	74	5	anthropomorphic	anthropomorphic	ADJ
ajst-14306	74	6	features	feature	NOUN
ajst-14306	74	7	can	can	AUX
ajst-14306	74	8	increase	increase	VERB
ajst-14306	74	9	the	the	DET
ajst-14306	74	10	attractiveness	attractiveness	NOUN
ajst-14306	74	11	and	and	CCONJ
ajst-14306	74	12	favoritism	favoritism	NOUN
ajst-14306	74	13	of	of	ADP
ajst-14306	74	14	people[35	people[35	NOUN
ajst-14306	74	15	]	]	X
ajst-14306	74	16	,	,	PUNCT
ajst-14306	74	17	[	[	X
ajst-14306	74	18	36	36	NUM
ajst-14306	74	19	]	]	PUNCT
ajst-14306	74	20	.	.	PUNCT
ajst-14306	75	1	in	in	ADP
ajst-14306	75	2	a	a	DET
ajst-14306	75	3	study	study	NOUN
ajst-14306	75	4	of	of	ADP
ajst-14306	75	5	self	self	NOUN
ajst-14306	75	6	-	-	PUNCT
ajst-14306	75	7	service	service	NOUN
ajst-14306	75	8	technology	technology	NOUN
ajst-14306	75	9	,	,	PUNCT
ajst-14306	75	10	people	people	NOUN
ajst-14306	75	11	attributed	attribute	VERB
ajst-14306	75	12	more	more	ADJ
ajst-14306	75	13	responsibility	responsibility	NOUN
ajst-14306	75	14	to	to	ADP
ajst-14306	75	15	themselves	themselves	PRON
ajst-14306	75	16	after	after	ADP
ajst-14306	75	17	a	a	DET
ajst-14306	75	18	service	service	NOUN
ajst-14306	75	19	failure	failure	NOUN
ajst-14306	75	20	due	due	ADP
ajst-14306	75	21	to	to	ADP
ajst-14306	75	22	the	the	DET
ajst-14306	75	23	179	179	NUM
ajst-14306	75	24	"	"	PUNCT
ajst-14306	75	25	liking	like	VERB
ajst-14306	75	26	effect	effect	NOUN
ajst-14306	75	27	"	"	PUNCT
ajst-14306	75	28	,	,	PUNCT
ajst-14306	75	29	creating	create	VERB
ajst-14306	75	30	an	an	DET
ajst-14306	75	31	internal	internal	ADJ
ajst-14306	75	32	attributional	attributional	ADJ
ajst-14306	75	33	outcome	outcome	NOUN
ajst-14306	75	34	that	that	PRON
ajst-14306	75	35	is	be	AUX
ajst-14306	75	36	contrary	contrary	ADJ
ajst-14306	75	37	to	to	ADP
ajst-14306	75	38	the	the	DET
ajst-14306	75	39	self	self	NOUN
ajst-14306	75	40	-	-	PUNCT
ajst-14306	75	41	service	service	NOUN
ajst-14306	75	42	bias	bias	NOUN
ajst-14306	75	43	.	.	PUNCT
ajst-14306	76	1	in	in	ADP
ajst-14306	76	2	a	a	DET
ajst-14306	76	3	study	study	NOUN
ajst-14306	76	4	of	of	ADP
ajst-14306	76	5	self	self	NOUN
ajst-14306	76	6	-	-	PUNCT
ajst-14306	76	7	service	service	NOUN
ajst-14306	76	8	technology	technology	NOUN
ajst-14306	76	9	,	,	PUNCT
ajst-14306	76	10	researchers	researcher	NOUN
ajst-14306	76	11	found	find	VERB
ajst-14306	76	12	that	that	SCONJ
ajst-14306	76	13	the	the	DET
ajst-14306	76	14	effect	effect	NOUN
ajst-14306	76	15	of	of	ADP
ajst-14306	76	16	anthropomorphism	anthropomorphism	NOUN
ajst-14306	76	17	on	on	ADP
ajst-14306	76	18	attribution	attribution	NOUN
ajst-14306	76	19	of	of	ADP
ajst-14306	76	20	responsibility	responsibility	NOUN
ajst-14306	76	21	was	be	AUX
ajst-14306	76	22	also	also	ADV
ajst-14306	76	23	moderated	moderate	VERB
ajst-14306	76	24	by	by	ADP
ajst-14306	76	25	technology	technology	NOUN
ajst-14306	76	26	self	self	NOUN
ajst-14306	76	27	-	-	PUNCT
ajst-14306	76	28	efficacy	efficacy	NOUN
ajst-14306	76	29	and	and	CCONJ
ajst-14306	76	30	the	the	DET
ajst-14306	76	31	construct	construct	NOUN
ajst-14306	76	32	of	of	ADP
ajst-14306	76	33	independence[32	independence[32	PROPN
ajst-14306	76	34	]	]	PUNCT
ajst-14306	76	35	.	.	PUNCT
ajst-14306	77	1	however	however	ADV
ajst-14306	77	2	,	,	PUNCT
ajst-14306	77	3	there	there	PRON
ajst-14306	77	4	has	have	AUX
ajst-14306	77	5	been	be	AUX
ajst-14306	77	6	less	less	ADJ
ajst-14306	77	7	attention	attention	NOUN
ajst-14306	77	8	and	and	CCONJ
ajst-14306	77	9	exploration	exploration	NOUN
ajst-14306	77	10	of	of	ADP
ajst-14306	77	11	robot	robot	NOUN
ajst-14306	77	12	autonomy	autonomy	NOUN
ajst-14306	77	13	.	.	PUNCT
ajst-14306	78	1	a	a	DET
ajst-14306	78	2	study	study	NOUN
ajst-14306	78	3	by	by	ADP
ajst-14306	78	4	jakub	jakub	PROPN
ajst-14306	78	5	złotowski	złotowski	PROPN
ajst-14306	78	6	showed	show	VERB
ajst-14306	78	7	that	that	SCONJ
ajst-14306	78	8	robots	robot	NOUN
ajst-14306	78	9	with	with	ADP
ajst-14306	78	10	high	high	ADJ
ajst-14306	78	11	autonomy	autonomy	NOUN
ajst-14306	78	12	gave	give	VERB
ajst-14306	78	13	people	people	NOUN
ajst-14306	78	14	more	more	ADV
ajst-14306	78	15	threatening	threatening	ADJ
ajst-14306	78	16	perceptions	perception	NOUN
ajst-14306	78	17	,	,	PUNCT
ajst-14306	78	18	triggering	trigger	VERB
ajst-14306	78	19	negative	negative	ADJ
ajst-14306	78	20	emotions[37	emotions[37	NOUN
ajst-14306	78	21	]	]	PUNCT
ajst-14306	78	22	.	.	PUNCT
ajst-14306	79	1	in	in	ADP
ajst-14306	79	2	an	an	DET
ajst-14306	79	3	experiment	experiment	NOUN
ajst-14306	79	4	with	with	ADP
ajst-14306	79	5	three	three	NUM
ajst-14306	79	6	different	different	ADJ
ajst-14306	79	7	scenarios	scenario	NOUN
ajst-14306	79	8	,	,	PUNCT
ajst-14306	79	9	caleb	caleb	PROPN
ajst-14306	79	10	furlough	furlough	PROPN
ajst-14306	79	11	et	et	PROPN
ajst-14306	79	12	al	al	PROPN
ajst-14306	79	13	.	.	PROPN
ajst-14306	79	14	found	find	VERB
ajst-14306	79	15	that	that	SCONJ
ajst-14306	79	16	if	if	SCONJ
ajst-14306	79	17	the	the	DET
ajst-14306	79	18	robot	robot	NOUN
ajst-14306	79	19	in	in	ADP
ajst-14306	79	20	the	the	DET
ajst-14306	79	21	scenario	scenario	NOUN
ajst-14306	79	22	was	be	AUX
ajst-14306	79	23	described	describe	VERB
ajst-14306	79	24	as	as	ADP
ajst-14306	79	25	non	non	ADJ
ajst-14306	79	26	-	-	ADJ
ajst-14306	79	27	autonomous	autonomous	ADJ
ajst-14306	79	28	,	,	PUNCT
ajst-14306	79	29	participants	participant	NOUN
ajst-14306	79	30	placed	place	VERB
ajst-14306	79	31	little	little	ADJ
ajst-14306	79	32	blame	blame	NOUN
ajst-14306	79	33	on	on	ADP
ajst-14306	79	34	the	the	DET
ajst-14306	79	35	robot	robot	NOUN
ajst-14306	79	36	,	,	PUNCT
ajst-14306	79	37	and	and	CCONJ
ajst-14306	79	38	conversely	conversely	ADV
ajst-14306	79	39	if	if	SCONJ
ajst-14306	79	40	the	the	DET
ajst-14306	79	41	robot	robot	NOUN
ajst-14306	79	42	was	be	AUX
ajst-14306	79	43	described	describe	VERB
ajst-14306	79	44	as	as	ADP
ajst-14306	79	45	autonomous	autonomous	ADJ
ajst-14306	79	46	,	,	PUNCT
ajst-14306	79	47	participants	participant	NOUN
ajst-14306	79	48	placed	place	VERB
ajst-14306	79	49	most	most	ADJ
ajst-14306	79	50	of	of	ADP
ajst-14306	79	51	the	the	DET
ajst-14306	79	52	blame	blame	NOUN
ajst-14306	79	53	on	on	ADP
ajst-14306	79	54	the	the	DET
ajst-14306	79	55	robot[38	robot[38	NOUN
ajst-14306	79	56	]	]	PUNCT
ajst-14306	79	57	,	,	PUNCT
ajst-14306	79	58	which	which	PRON
ajst-14306	79	59	is	be	AUX
ajst-14306	79	60	the	the	DET
ajst-14306	79	61	same	same	ADJ
ajst-14306	79	62	result	result	NOUN
ajst-14306	79	63	as	as	ADP
ajst-14306	79	64	in	in	ADP
ajst-14306	79	65	previous	previous	ADJ
ajst-14306	79	66	studies[39	studies[39	NOUN
ajst-14306	79	67	]	]	PUNCT
ajst-14306	79	68	.	.	PUNCT
ajst-14306	80	1	2.4	2.4	NUM
ajst-14306	80	2	.	.	PUNCT
ajst-14306	80	3	customer	customer	NOUN
ajst-14306	80	4	participation	participation	NOUN
ajst-14306	80	5	customer	customer	NOUN
ajst-14306	80	6	participation	participation	NOUN
ajst-14306	80	7	has	have	AUX
ajst-14306	80	8	not	not	PART
ajst-14306	80	9	yet	yet	ADV
ajst-14306	80	10	been	be	AUX
ajst-14306	80	11	defined	define	VERB
ajst-14306	80	12	uniformly	uniformly	ADV
ajst-14306	80	13	in	in	ADP
ajst-14306	80	14	academia	academia	NOUN
ajst-14306	80	15	.	.	PUNCT
ajst-14306	81	1	some	some	DET
ajst-14306	81	2	scholars	scholar	NOUN
ajst-14306	81	3	define	define	VERB
ajst-14306	81	4	customer	customer	NOUN
ajst-14306	81	5	engagement	engagement	NOUN
ajst-14306	81	6	in	in	ADP
ajst-14306	81	7	terms	term	NOUN
ajst-14306	81	8	of	of	ADP
ajst-14306	81	9	individual	individual	ADJ
ajst-14306	81	10	behavior	behavior	NOUN
ajst-14306	81	11	.	.	PUNCT
ajst-14306	82	1	for	for	ADP
ajst-14306	82	2	example	example	NOUN
ajst-14306	82	3	,	,	PUNCT
ajst-14306	82	4	ennew	ennew	PROPN
ajst-14306	82	5	et	et	PROPN
ajst-14306	82	6	al	al	PROPN
ajst-14306	82	7	.	.	PROPN
ajst-14306	82	8	used	use	VERB
ajst-14306	82	9	three	three	NUM
ajst-14306	82	10	dimensions	dimension	NOUN
ajst-14306	82	11	of	of	ADP
ajst-14306	82	12	information	information	NOUN
ajst-14306	82	13	sharing	sharing	NOUN
ajst-14306	82	14	,	,	PUNCT
ajst-14306	82	15	responsible	responsible	ADJ
ajst-14306	82	16	behavior	behavior	NOUN
ajst-14306	82	17	,	,	PUNCT
ajst-14306	82	18	and	and	CCONJ
ajst-14306	82	19	interpersonal	interpersonal	ADJ
ajst-14306	82	20	interaction	interaction	NOUN
ajst-14306	82	21	to	to	PART
ajst-14306	82	22	determine	determine	VERB
ajst-14306	82	23	customer	customer	NOUN
ajst-14306	82	24	participation	participation	NOUN
ajst-14306	82	25	behavior[40	behavior[40	NOUN
ajst-14306	82	26	]	]	PUNCT
ajst-14306	82	27	.	.	PUNCT
ajst-14306	83	1	some	some	DET
ajst-14306	83	2	scholars	scholar	NOUN
ajst-14306	83	3	have	have	AUX
ajst-14306	83	4	also	also	ADV
ajst-14306	83	5	defined	define	VERB
ajst-14306	83	6	customer	customer	NOUN
ajst-14306	83	7	participation	participation	NOUN
ajst-14306	83	8	in	in	ADP
ajst-14306	83	9	terms	term	NOUN
ajst-14306	83	10	of	of	ADP
ajst-14306	83	11	outcomes	outcome	NOUN
ajst-14306	83	12	.	.	PUNCT
ajst-14306	84	1	claycomb	claycomb	VERB
ajst-14306	84	2	et	et	PROPN
ajst-14306	84	3	al	al	PROPN
ajst-14306	84	4	.	.	PROPN
ajst-14306	84	5	define	define	VERB
ajst-14306	84	6	customer	customer	NOUN
ajst-14306	84	7	participation	participation	NOUN
ajst-14306	84	8	in	in	ADP
ajst-14306	84	9	terms	term	NOUN
ajst-14306	84	10	of	of	ADP
ajst-14306	84	11	three	three	NUM
ajst-14306	84	12	dimensions	dimension	NOUN
ajst-14306	84	13	:	:	PUNCT
ajst-14306	84	14	attendance	attendance	NOUN
ajst-14306	84	15	,	,	PUNCT
ajst-14306	84	16	information	information	NOUN
ajst-14306	84	17	provision	provision	NOUN
ajst-14306	84	18	,	,	PUNCT
ajst-14306	84	19	and	and	CCONJ
ajst-14306	84	20	co	co	NOUN
ajst-14306	84	21	-	-	NOUN
ajst-14306	84	22	manufacturing[41	manufacturing[41	X
ajst-14306	84	23	]	]	PUNCT
ajst-14306	84	24	.	.	PUNCT
ajst-14306	85	1	this	this	DET
ajst-14306	85	2	paper	paper	NOUN
ajst-14306	85	3	adopts	adopt	VERB
ajst-14306	85	4	bitner	bitn	ADJ
ajst-14306	85	5	et	et	PROPN
ajst-14306	85	6	al	al	PROPN
ajst-14306	85	7	.	.	PROPN
ajst-14306	85	8	's	's	PART
ajst-14306	85	9	definition	definition	NOUN
ajst-14306	85	10	of	of	ADP
ajst-14306	85	11	customer	customer	NOUN
ajst-14306	85	12	participation	participation	NOUN
ajst-14306	85	13	:	:	PUNCT
ajst-14306	85	14	customer	customer	NOUN
ajst-14306	85	15	participation	participation	NOUN
ajst-14306	85	16	is	be	AUX
ajst-14306	85	17	the	the	DET
ajst-14306	85	18	extent	extent	NOUN
ajst-14306	85	19	to	to	PART
ajst-14306	85	20	which	which	PRON
ajst-14306	85	21	customers	customer	NOUN
ajst-14306	85	22	are	be	AUX
ajst-14306	85	23	involved	involve	VERB
ajst-14306	85	24	in	in	ADP
ajst-14306	85	25	the	the	DET
ajst-14306	85	26	production	production	NOUN
ajst-14306	85	27	and	and	CCONJ
ajst-14306	85	28	service	service	NOUN
ajst-14306	85	29	delivery	delivery	NOUN
ajst-14306	85	30	process[42	process[42	NOUN
ajst-14306	85	31	]	]	PUNCT
ajst-14306	85	32	.	.	PUNCT
ajst-14306	86	1	the	the	DET
ajst-14306	86	2	positive	positive	ADJ
ajst-14306	86	3	impact	impact	NOUN
ajst-14306	86	4	of	of	ADP
ajst-14306	86	5	customer	customer	NOUN
ajst-14306	86	6	participation	participation	NOUN
ajst-14306	86	7	on	on	ADP
ajst-14306	86	8	service	service	NOUN
ajst-14306	86	9	satisfaction	satisfaction	NOUN
ajst-14306	86	10	,	,	PUNCT
ajst-14306	86	11	perceived	perceive	VERB
ajst-14306	86	12	service	service	NOUN
ajst-14306	86	13	quality	quality	NOUN
ajst-14306	86	14	,	,	PUNCT
ajst-14306	86	15	etc	etc	X
ajst-14306	86	16	.	.	X
ajst-14306	86	17	is	be	AUX
ajst-14306	86	18	argued	argue	VERB
ajst-14306	86	19	in	in	ADP
ajst-14306	86	20	many	many	ADJ
ajst-14306	86	21	service	service	NOUN
ajst-14306	86	22	scenarios[43]–[45	scenarios[43]–[45	PROPN
ajst-14306	86	23	]	]	PUNCT
ajst-14306	86	24	.	.	PUNCT
ajst-14306	87	1	in	in	ADP
ajst-14306	87	2	a	a	DET
ajst-14306	87	3	survey	survey	NOUN
ajst-14306	87	4	of	of	ADP
ajst-14306	87	5	the	the	DET
ajst-14306	87	6	tourism	tourism	NOUN
ajst-14306	87	7	industry	industry	NOUN
ajst-14306	87	8	,	,	PUNCT
ajst-14306	87	9	it	it	PRON
ajst-14306	87	10	was	be	AUX
ajst-14306	87	11	found	find	VERB
ajst-14306	87	12	that	that	SCONJ
ajst-14306	87	13	tourist	tourist	NOUN
ajst-14306	87	14	engagement	engagement	NOUN
ajst-14306	87	15	had	have	VERB
ajst-14306	87	16	a	a	DET
ajst-14306	87	17	strong	strong	ADJ
ajst-14306	87	18	positive	positive	ADJ
ajst-14306	87	19	effect	effect	NOUN
ajst-14306	87	20	on	on	ADP
ajst-14306	87	21	satisfaction	satisfaction	NOUN
ajst-14306	87	22	and	and	CCONJ
ajst-14306	87	23	loyalty[46	loyalty[46	NOUN
ajst-14306	87	24	]	]	PUNCT
ajst-14306	87	25	.	.	PUNCT
ajst-14306	88	1	in	in	ADP
ajst-14306	88	2	the	the	DET
ajst-14306	88	3	mobile	mobile	ADJ
ajst-14306	88	4	app	app	NOUN
ajst-14306	88	5	service	service	NOUN
ajst-14306	88	6	failure	failure	NOUN
ajst-14306	88	7	scenario	scenario	NOUN
ajst-14306	88	8	,	,	PUNCT
ajst-14306	88	9	it	it	PRON
ajst-14306	88	10	was	be	AUX
ajst-14306	88	11	found	find	VERB
ajst-14306	88	12	that	that	SCONJ
ajst-14306	88	13	there	there	PRON
ajst-14306	88	14	was	be	VERB
ajst-14306	88	15	a	a	DET
ajst-14306	88	16	ushaped	ushaped	ADJ
ajst-14306	88	17	relationship	relationship	NOUN
ajst-14306	88	18	between	between	ADP
ajst-14306	88	19	the	the	DET
ajst-14306	88	20	level	level	NOUN
ajst-14306	88	21	of	of	ADP
ajst-14306	88	22	customer	customer	NOUN
ajst-14306	88	23	engagement	engagement	NOUN
ajst-14306	88	24	and	and	CCONJ
ajst-14306	88	25	negative	negative	ADJ
ajst-14306	88	26	responses	response	NOUN
ajst-14306	88	27	(	(	PUNCT
ajst-14306	88	28	including	include	VERB
ajst-14306	88	29	exit	exit	NOUN
ajst-14306	88	30	and	and	CCONJ
ajst-14306	88	31	neglect	neglect	NOUN
ajst-14306	88	32	behaviors	behavior	NOUN
ajst-14306	88	33	)	)	PUNCT
ajst-14306	88	34	,	,	PUNCT
ajst-14306	88	35	while	while	SCONJ
ajst-14306	88	36	there	there	PRON
ajst-14306	88	37	was	be	VERB
ajst-14306	88	38	an	an	DET
ajst-14306	88	39	inverted	inverted	ADJ
ajst-14306	88	40	u	u	ADJ
ajst-14306	88	41	-	-	ADJ
ajst-14306	88	42	shaped	shape	VERB
ajst-14306	88	43	relationship	relationship	NOUN
ajst-14306	88	44	between	between	ADP
ajst-14306	88	45	the	the	DET
ajst-14306	88	46	level	level	NOUN
ajst-14306	88	47	of	of	ADP
ajst-14306	88	48	customer	customer	NOUN
ajst-14306	88	49	engagement	engagement	NOUN
ajst-14306	88	50	and	and	CCONJ
ajst-14306	88	51	positive	positive	ADJ
ajst-14306	88	52	responses	response	NOUN
ajst-14306	88	53	(	(	PUNCT
ajst-14306	88	54	including	include	VERB
ajst-14306	88	55	loyalty	loyalty	NOUN
ajst-14306	88	56	and	and	CCONJ
ajst-14306	88	57	voice	voice	NOUN
ajst-14306	88	58	behaviors)[47	behaviors)[47	NOUN
ajst-14306	88	59	]	]	PUNCT
ajst-14306	88	60	.	.	PUNCT
ajst-14306	89	1	2.5	2.5	NUM
ajst-14306	89	2	.	.	PUNCT
ajst-14306	90	1	review	review	NOUN
ajst-14306	90	2	of	of	ADP
ajst-14306	90	3	the	the	DET
ajst-14306	90	4	study	study	NOUN
ajst-14306	90	5	by	by	ADP
ajst-14306	90	6	combing	comb	VERB
ajst-14306	90	7	the	the	DET
ajst-14306	90	8	literature	literature	NOUN
ajst-14306	90	9	on	on	ADP
ajst-14306	90	10	robot	robot	NOUN
ajst-14306	90	11	service	service	NOUN
ajst-14306	90	12	failure	failure	NOUN
ajst-14306	90	13	and	and	CCONJ
ajst-14306	90	14	attribution	attribution	NOUN
ajst-14306	90	15	of	of	ADP
ajst-14306	90	16	responsibility	responsibility	NOUN
ajst-14306	90	17	,	,	PUNCT
ajst-14306	90	18	it	it	PRON
ajst-14306	90	19	is	be	AUX
ajst-14306	90	20	found	find	VERB
ajst-14306	90	21	that	that	SCONJ
ajst-14306	90	22	the	the	DET
ajst-14306	90	23	factors	factor	NOUN
ajst-14306	90	24	affecting	affect	VERB
ajst-14306	90	25	customer	customer	NOUN
ajst-14306	90	26	behavioral	behavioral	ADJ
ajst-14306	90	27	tendencies	tendency	NOUN
ajst-14306	90	28	and	and	CCONJ
ajst-14306	90	29	attribution	attribution	NOUN
ajst-14306	90	30	of	of	ADP
ajst-14306	90	31	responsibility	responsibility	NOUN
ajst-14306	90	32	during	during	ADP
ajst-14306	90	33	robot	robot	NOUN
ajst-14306	90	34	service	service	NOUN
ajst-14306	90	35	proposed	propose	VERB
ajst-14306	90	36	in	in	ADP
ajst-14306	90	37	past	past	ADJ
ajst-14306	90	38	studies	study	NOUN
ajst-14306	90	39	are	be	AUX
ajst-14306	90	40	mainly	mainly	ADV
ajst-14306	90	41	classified	classify	VERB
ajst-14306	90	42	into	into	ADP
ajst-14306	90	43	four	four	NUM
ajst-14306	90	44	categories	category	NOUN
ajst-14306	90	45	:	:	PUNCT
ajst-14306	90	46	(	(	PUNCT
ajst-14306	90	47	1	1	X
ajst-14306	90	48	)	)	PUNCT
ajst-14306	90	49	robot	robot	NOUN
ajst-14306	90	50	characteristics	characteristic	NOUN
ajst-14306	90	51	,	,	PUNCT
ajst-14306	90	52	such	such	ADJ
ajst-14306	90	53	as	as	ADP
ajst-14306	90	54	the	the	DET
ajst-14306	90	55	robot	robot	NOUN
ajst-14306	90	56	's	's	PART
ajst-14306	90	57	autonomy	autonomy	NOUN
ajst-14306	90	58	,	,	PUNCT
ajst-14306	90	59	anthropomorphism	anthropomorphism	NOUN
ajst-14306	90	60	,	,	PUNCT
ajst-14306	90	61	etc[15	etc[15	PROPN
ajst-14306	90	62	]	]	PUNCT
ajst-14306	90	63	,	,	PUNCT
ajst-14306	91	1	[	[	X
ajst-14306	91	2	48]–[50	48]–[50	X
ajst-14306	91	3	]	]	X
ajst-14306	91	4	;	;	PUNCT
ajst-14306	91	5	(	(	PUNCT
ajst-14306	91	6	2	2	X
ajst-14306	91	7	)	)	PUNCT
ajst-14306	91	8	customer	customer	NOUN
ajst-14306	91	9	characteristics	characteristic	NOUN
ajst-14306	91	10	,	,	PUNCT
ajst-14306	91	11	such	such	ADJ
ajst-14306	91	12	as	as	ADP
ajst-14306	91	13	the	the	DET
ajst-14306	91	14	customer	customer	NOUN
ajst-14306	91	15	's	's	PART
ajst-14306	91	16	technology	technology	NOUN
ajst-14306	91	17	selfefficacy	selfefficacy	NOUN
ajst-14306	91	18	,	,	PUNCT
ajst-14306	91	19	the	the	DET
ajst-14306	91	20	customer	customer	NOUN
ajst-14306	91	21	's	's	PART
ajst-14306	91	22	need	need	NOUN
ajst-14306	91	23	for	for	ADP
ajst-14306	91	24	interpersonal	interpersonal	ADJ
ajst-14306	91	25	interaction[32	interaction[32	NOUN
ajst-14306	91	26	]	]	PUNCT
ajst-14306	91	27	,	,	PUNCT
ajst-14306	91	28	[	[	X
ajst-14306	91	29	51	51	NUM
ajst-14306	91	30	]	]	PUNCT
ajst-14306	91	31	etc	etc	X
ajst-14306	91	32	.	.	X
ajst-14306	91	33	;	;	PUNCT
ajst-14306	91	34	(	(	PUNCT
ajst-14306	91	35	3	3	X
ajst-14306	91	36	)	)	PUNCT
ajst-14306	91	37	human	human	ADJ
ajst-14306	91	38	-	-	PUNCT
ajst-14306	91	39	robot	robot	NOUN
ajst-14306	91	40	interaction	interaction	NOUN
ajst-14306	91	41	characteristics	characteristic	NOUN
ajst-14306	91	42	,	,	PUNCT
ajst-14306	91	43	such	such	ADJ
ajst-14306	91	44	as	as	ADP
ajst-14306	91	45	customer	customer	NOUN
ajst-14306	91	46	participation	participation	NOUN
ajst-14306	91	47	level[40	level[40	NOUN
ajst-14306	91	48	]	]	PUNCT
ajst-14306	91	49	,	,	PUNCT
ajst-14306	91	50	[	[	X
ajst-14306	91	51	52	52	NUM
ajst-14306	91	52	]	]	PUNCT
ajst-14306	91	53	and	and	CCONJ
ajst-14306	91	54	the	the	DET
ajst-14306	91	55	level	level	NOUN
ajst-14306	91	56	of	of	ADP
ajst-14306	91	57	information	information	NOUN
ajst-14306	91	58	provision[48	provision[48	NOUN
ajst-14306	91	59	]	]	PUNCT
ajst-14306	91	60	.	.	PUNCT
ajst-14306	92	1	(	(	PUNCT
ajst-14306	92	2	4	4	X
ajst-14306	92	3	)	)	PUNCT
ajst-14306	92	4	other	other	ADJ
ajst-14306	92	5	external	external	ADJ
ajst-14306	92	6	characteristics	characteristic	NOUN
ajst-14306	92	7	,	,	PUNCT
ajst-14306	92	8	such	such	ADJ
ajst-14306	92	9	as	as	ADP
ajst-14306	92	10	the	the	DET
ajst-14306	92	11	use	use	NOUN
ajst-14306	92	12	of	of	ADP
ajst-14306	92	13	the	the	DET
ajst-14306	92	14	environment[48	environment[48	NOUN
ajst-14306	92	15	]	]	X
ajst-14306	92	16	,	,	PUNCT
ajst-14306	92	17	the	the	DET
ajst-14306	92	18	type	type	NOUN
ajst-14306	92	19	of	of	ADP
ajst-14306	92	20	failure[34	failure[34	NOUN
ajst-14306	92	21	]	]	PUNCT
ajst-14306	92	22	and	and	CCONJ
ajst-14306	92	23	other	other	ADJ
ajst-14306	92	24	external	external	ADJ
ajst-14306	92	25	factors	factor	NOUN
ajst-14306	92	26	.	.	PUNCT
ajst-14306	93	1	combined	combine	VERB
ajst-14306	93	2	with	with	ADP
ajst-14306	93	3	the	the	DET
ajst-14306	93	4	characteristics	characteristic	NOUN
ajst-14306	93	5	of	of	ADP
ajst-14306	93	6	express	express	ADJ
ajst-14306	93	7	delivery	delivery	NOUN
ajst-14306	93	8	robots	robot	NOUN
ajst-14306	93	9	and	and	CCONJ
ajst-14306	93	10	the	the	DET
ajst-14306	93	11	service	service	NOUN
ajst-14306	93	12	mode	mode	NOUN
ajst-14306	93	13	,	,	PUNCT
ajst-14306	93	14	this	this	DET
ajst-14306	93	15	study	study	NOUN
ajst-14306	93	16	will	will	AUX
ajst-14306	93	17	investigate	investigate	VERB
ajst-14306	93	18	the	the	DET
ajst-14306	93	19	effects	effect	NOUN
ajst-14306	93	20	of	of	ADP
ajst-14306	93	21	robot	robot	NOUN
ajst-14306	93	22	autonomy	autonomy	NOUN
ajst-14306	93	23	and	and	CCONJ
ajst-14306	93	24	customer	customer	NOUN
ajst-14306	93	25	participation	participation	NOUN
ajst-14306	93	26	on	on	ADP
ajst-14306	93	27	the	the	DET
ajst-14306	93	28	attribution	attribution	NOUN
ajst-14306	93	29	of	of	ADP
ajst-14306	93	30	customer	customer	NOUN
ajst-14306	93	31	responsibility	responsibility	NOUN
ajst-14306	93	32	after	after	ADP
ajst-14306	93	33	service	service	NOUN
ajst-14306	93	34	failure	failure	NOUN
ajst-14306	93	35	.	.	PUNCT
ajst-14306	94	1	attribution	attribution	NOUN
ajst-14306	94	2	theory	theory	NOUN
ajst-14306	94	3	is	be	AUX
ajst-14306	94	4	widely	widely	ADV
ajst-14306	94	5	used	use	VERB
ajst-14306	94	6	in	in	ADP
ajst-14306	94	7	consumer	consumer	NOUN
ajst-14306	94	8	psychology	psychology	NOUN
ajst-14306	94	9	research	research	NOUN
ajst-14306	94	10	.	.	PUNCT
ajst-14306	95	1	the	the	DET
ajst-14306	95	2	attribution	attribution	NOUN
ajst-14306	95	3	process	process	NOUN
ajst-14306	95	4	of	of	ADP
ajst-14306	95	5	consumers	consumer	NOUN
ajst-14306	95	6	'	'	PART
ajst-14306	95	7	responsibility	responsibility	NOUN
ajst-14306	95	8	for	for	ADP
ajst-14306	95	9	services	service	NOUN
ajst-14306	95	10	affects	affect	VERB
ajst-14306	95	11	consumers	consumer	NOUN
ajst-14306	95	12	'	'	PART
ajst-14306	95	13	responses	response	NOUN
ajst-14306	95	14	to	to	ADP
ajst-14306	95	15	sellers	seller	NOUN
ajst-14306	95	16	,	,	PUNCT
ajst-14306	95	17	such	such	ADJ
ajst-14306	95	18	as	as	ADP
ajst-14306	95	19	their	their	PRON
ajst-14306	95	20	ratings	rating	NOUN
ajst-14306	95	21	,	,	PUNCT
ajst-14306	95	22	complaints	complaint	NOUN
ajst-14306	95	23	,	,	PUNCT
ajst-14306	95	24	and	and	CCONJ
ajst-14306	95	25	repurchase	repurchase	NOUN
ajst-14306	95	26	behaviors	behavior	NOUN
ajst-14306	95	27	,	,	PUNCT
ajst-14306	95	28	as	as	ADV
ajst-14306	95	29	well	well	ADV
ajst-14306	95	30	as	as	ADP
ajst-14306	95	31	their	their	PRON
ajst-14306	95	32	anger	anger	NOUN
ajst-14306	95	33	toward	toward	ADP
ajst-14306	95	34	businesses	business	NOUN
ajst-14306	95	35	and	and	CCONJ
ajst-14306	95	36	whether	whether	SCONJ
ajst-14306	95	37	they	they	PRON
ajst-14306	95	38	demand	demand	VERB
ajst-14306	95	39	compensation	compensation	NOUN
ajst-14306	95	40	.	.	PUNCT
ajst-14306	96	1	therefore	therefore	ADV
ajst-14306	96	2	,	,	PUNCT
ajst-14306	96	3	understanding	understand	VERB
ajst-14306	96	4	the	the	DET
ajst-14306	96	5	process	process	NOUN
ajst-14306	96	6	of	of	ADP
ajst-14306	96	7	consumer	consumer	NOUN
ajst-14306	96	8	attribution	attribution	NOUN
ajst-14306	96	9	of	of	ADP
ajst-14306	96	10	responsibility	responsibility	NOUN
ajst-14306	96	11	for	for	ADP
ajst-14306	96	12	service	service	NOUN
ajst-14306	96	13	can	can	AUX
ajst-14306	96	14	help	help	VERB
ajst-14306	96	15	companies	company	NOUN
ajst-14306	96	16	adjust	adjust	VERB
ajst-14306	96	17	and	and	CCONJ
ajst-14306	96	18	optimize	optimize	VERB
ajst-14306	96	19	their	their	PRON
ajst-14306	96	20	service	service	NOUN
ajst-14306	96	21	processes	process	NOUN
ajst-14306	96	22	to	to	PART
ajst-14306	96	23	avoid	avoid	VERB
ajst-14306	96	24	similar	similar	ADJ
ajst-14306	96	25	service	service	NOUN
ajst-14306	96	26	failures	failure	NOUN
ajst-14306	96	27	in	in	ADP
ajst-14306	96	28	subsequent	subsequent	ADJ
ajst-14306	96	29	services	service	NOUN
ajst-14306	96	30	and	and	CCONJ
ajst-14306	96	31	reduce	reduce	VERB
ajst-14306	96	32	consumer	consumer	NOUN
ajst-14306	96	33	dissatisfaction	dissatisfaction	NOUN
ajst-14306	96	34	at	at	ADP
ajst-14306	96	35	the	the	DET
ajst-14306	96	36	root	root	NOUN
ajst-14306	96	37	,	,	PUNCT
ajst-14306	96	38	as	as	ADV
ajst-14306	96	39	well	well	ADV
ajst-14306	96	40	as	as	ADP
ajst-14306	96	41	to	to	PART
ajst-14306	96	42	maintain	maintain	VERB
ajst-14306	96	43	consumer	consumer	NOUN
ajst-14306	96	44	loyalty	loyalty	NOUN
ajst-14306	96	45	and	and	CCONJ
ajst-14306	96	46	to	to	PART
ajst-14306	96	47	develop	develop	VERB
ajst-14306	96	48	measures	measure	NOUN
ajst-14306	96	49	for	for	ADP
ajst-14306	96	50	timely	timely	ADJ
ajst-14306	96	51	and	and	CCONJ
ajst-14306	96	52	effective	effective	ADJ
ajst-14306	96	53	restoration	restoration	NOUN
ajst-14306	96	54	of	of	ADP
ajst-14306	96	55	remedies	remedy	NOUN
ajst-14306	96	56	or	or	CCONJ
ajst-14306	96	57	compensation	compensation	NOUN
ajst-14306	96	58	to	to	PART
ajst-14306	96	59	reduce	reduce	VERB
ajst-14306	96	60	consumer	consumer	NOUN
ajst-14306	96	61	dissatisfaction	dissatisfaction	NOUN
ajst-14306	96	62	after	after	ADP
ajst-14306	96	63	service	service	NOUN
ajst-14306	96	64	failures	failure	NOUN
ajst-14306	96	65	.	.	PUNCT
ajst-14306	97	1	however	however	ADV
ajst-14306	97	2	,	,	PUNCT
ajst-14306	97	3	the	the	DET
ajst-14306	97	4	current	current	ADJ
ajst-14306	97	5	research	research	NOUN
ajst-14306	97	6	on	on	ADP
ajst-14306	97	7	the	the	DET
ajst-14306	97	8	factors	factor	NOUN
ajst-14306	97	9	affecting	affect	VERB
ajst-14306	97	10	the	the	DET
ajst-14306	97	11	attribution	attribution	NOUN
ajst-14306	97	12	of	of	ADP
ajst-14306	97	13	customer	customer	NOUN
ajst-14306	97	14	responsibility	responsibility	NOUN
ajst-14306	97	15	is	be	AUX
ajst-14306	97	16	still	still	ADV
ajst-14306	97	17	insufficient	insufficient	ADJ
ajst-14306	97	18	compared	compare	VERB
ajst-14306	97	19	to	to	ADP
ajst-14306	97	20	the	the	DET
ajst-14306	97	21	growing	grow	VERB
ajst-14306	97	22	market	market	NOUN
ajst-14306	97	23	for	for	ADP
ajst-14306	97	24	service	service	NOUN
ajst-14306	97	25	robots	robot	NOUN
ajst-14306	97	26	.	.	PUNCT
ajst-14306	98	1	express	express	VERB
ajst-14306	98	2	delivery	delivery	NOUN
ajst-14306	98	3	robots	robot	NOUN
ajst-14306	98	4	are	be	AUX
ajst-14306	98	5	a	a	DET
ajst-14306	98	6	new	new	ADJ
ajst-14306	98	7	type	type	NOUN
ajst-14306	98	8	of	of	ADP
ajst-14306	98	9	service	service	NOUN
ajst-14306	98	10	robot	robot	NOUN
ajst-14306	98	11	developed	develop	VERB
ajst-14306	98	12	to	to	PART
ajst-14306	98	13	improve	improve	VERB
ajst-14306	98	14	the	the	DET
ajst-14306	98	15	efficiency	efficiency	NOUN
ajst-14306	98	16	of	of	ADP
ajst-14306	98	17	express	express	ADJ
ajst-14306	98	18	delivery	delivery	NOUN
ajst-14306	98	19	,	,	PUNCT
ajst-14306	98	20	and	and	CCONJ
ajst-14306	98	21	several	several	ADJ
ajst-14306	98	22	companies	company	NOUN
ajst-14306	98	23	have	have	AUX
ajst-14306	98	24	launched	launch	VERB
ajst-14306	98	25	express	express	ADJ
ajst-14306	98	26	delivery	delivery	NOUN
ajst-14306	98	27	robot	robot	NOUN
ajst-14306	98	28	services	service	NOUN
ajst-14306	98	29	in	in	ADP
ajst-14306	98	30	increasing	increase	VERB
ajst-14306	98	31	numbers	number	NOUN
ajst-14306	98	32	,	,	PUNCT
ajst-14306	98	33	but	but	CCONJ
ajst-14306	98	34	current	current	ADJ
ajst-14306	98	35	research	research	NOUN
ajst-14306	98	36	on	on	ADP
ajst-14306	98	37	service	service	NOUN
ajst-14306	98	38	robots	robot	NOUN
ajst-14306	98	39	mainly	mainly	ADV
ajst-14306	98	40	focuses	focus	VERB
ajst-14306	98	41	on	on	ADP
ajst-14306	98	42	service	service	NOUN
ajst-14306	98	43	scenarios	scenario	NOUN
ajst-14306	98	44	such	such	ADJ
ajst-14306	98	45	as	as	ADP
ajst-14306	98	46	hotels	hotel	NOUN
ajst-14306	98	47	and	and	CCONJ
ajst-14306	98	48	restaurants	restaurant	NOUN
ajst-14306	98	49	,	,	PUNCT
ajst-14306	98	50	with	with	ADP
ajst-14306	98	51	less	less	ADJ
ajst-14306	98	52	attention	attention	NOUN
ajst-14306	98	53	paid	pay	VERB
ajst-14306	98	54	to	to	PART
ajst-14306	98	55	express	express	VERB
ajst-14306	98	56	delivery	delivery	NOUN
ajst-14306	98	57	service	service	NOUN
ajst-14306	98	58	scenarios	scenario	NOUN
ajst-14306	98	59	.	.	PUNCT
ajst-14306	99	1	therefore	therefore	ADV
ajst-14306	99	2	,	,	PUNCT
ajst-14306	99	3	this	this	DET
ajst-14306	99	4	paper	paper	NOUN
ajst-14306	99	5	chooses	choose	VERB
ajst-14306	99	6	express	express	VERB
ajst-14306	99	7	delivery	delivery	NOUN
ajst-14306	99	8	robots	robot	NOUN
ajst-14306	99	9	as	as	ADP
ajst-14306	99	10	the	the	DET
ajst-14306	99	11	object	object	NOUN
ajst-14306	99	12	of	of	ADP
ajst-14306	99	13	study	study	NOUN
ajst-14306	99	14	and	and	CCONJ
ajst-14306	99	15	uses	use	VERB
ajst-14306	99	16	the	the	DET
ajst-14306	99	17	attribution	attribution	NOUN
ajst-14306	99	18	theory	theory	NOUN
ajst-14306	99	19	to	to	PART
ajst-14306	99	20	explore	explore	VERB
ajst-14306	99	21	the	the	DET
ajst-14306	99	22	impact	impact	NOUN
ajst-14306	99	23	of	of	ADP
ajst-14306	99	24	their	their	PRON
ajst-14306	99	25	autonomy	autonomy	NOUN
ajst-14306	99	26	on	on	ADP
ajst-14306	99	27	the	the	DET
ajst-14306	99	28	attribution	attribution	NOUN
ajst-14306	99	29	of	of	ADP
ajst-14306	99	30	customer	customer	NOUN
ajst-14306	99	31	responsibility	responsibility	NOUN
ajst-14306	99	32	after	after	ADP
ajst-14306	99	33	service	service	NOUN
ajst-14306	99	34	failure	failure	NOUN
ajst-14306	99	35	.	.	PUNCT
ajst-14306	100	1	this	this	DET
ajst-14306	100	2	study	study	NOUN
ajst-14306	100	3	will	will	AUX
ajst-14306	100	4	use	use	VERB
ajst-14306	100	5	an	an	DET
ajst-14306	100	6	experimental	experimental	ADJ
ajst-14306	100	7	approach	approach	NOUN
ajst-14306	100	8	to	to	PART
ajst-14306	100	9	validate	validate	VERB
ajst-14306	100	10	the	the	DET
ajst-14306	100	11	effect	effect	NOUN
ajst-14306	100	12	of	of	ADP
ajst-14306	100	13	robot	robot	NOUN
ajst-14306	100	14	autonomy	autonomy	NOUN
ajst-14306	100	15	on	on	ADP
ajst-14306	100	16	customer	customer	NOUN
ajst-14306	100	17	responsibility	responsibility	NOUN
ajst-14306	100	18	attribution	attribution	NOUN
ajst-14306	100	19	after	after	ADP
ajst-14306	100	20	service	service	NOUN
ajst-14306	100	21	failure	failure	NOUN
ajst-14306	100	22	,	,	PUNCT
ajst-14306	100	23	an	an	DET
ajst-14306	100	24	effect	effect	NOUN
ajst-14306	100	25	that	that	PRON
ajst-14306	100	26	may	may	AUX
ajst-14306	100	27	be	be	AUX
ajst-14306	100	28	mediated	mediate	VERB
ajst-14306	100	29	by	by	ADP
ajst-14306	100	30	controllability	controllability	NOUN
ajst-14306	100	31	.	.	PUNCT
ajst-14306	101	1	meanwhile	meanwhile	ADV
ajst-14306	101	2	,	,	PUNCT
ajst-14306	101	3	the	the	DET
ajst-14306	101	4	level	level	NOUN
ajst-14306	101	5	of	of	ADP
ajst-14306	101	6	customer	customer	NOUN
ajst-14306	101	7	participation	participation	NOUN
ajst-14306	101	8	may	may	AUX
ajst-14306	101	9	moderate	moderate	VERB
ajst-14306	101	10	the	the	DET
ajst-14306	101	11	effect	effect	NOUN
ajst-14306	101	12	of	of	ADP
ajst-14306	101	13	autonomy	autonomy	NOUN
ajst-14306	101	14	on	on	ADP
ajst-14306	101	15	controllability	controllability	NOUN
ajst-14306	101	16	.	.	PUNCT
ajst-14306	102	1	the	the	DET
ajst-14306	102	2	specific	specific	ADJ
ajst-14306	102	3	model	model	NOUN
ajst-14306	102	4	is	be	AUX
ajst-14306	102	5	shown	show	VERB
ajst-14306	102	6	in	in	ADP
ajst-14306	102	7	figure	figure	NOUN
ajst-14306	102	8	1	1	NUM
ajst-14306	102	9	.	.	PUNCT
ajst-14306	102	10	figure	figure	NOUN
ajst-14306	102	11	1	1	NUM
ajst-14306	102	12	.	.	PUNCT
ajst-14306	102	13	research	research	NOUN
ajst-14306	102	14	framework	framework	NOUN
ajst-14306	102	15	3	3	NUM
ajst-14306	102	16	.	.	PUNCT
ajst-14306	102	17	research	research	NOUN
ajst-14306	102	18	method	method	NOUN
ajst-14306	102	19	an	an	DET
ajst-14306	102	20	experimental	experimental	ADJ
ajst-14306	102	21	questionnaire	questionnaire	NOUN
ajst-14306	102	22	method	method	NOUN
ajst-14306	102	23	was	be	AUX
ajst-14306	102	24	used	use	VERB
ajst-14306	102	25	to	to	PART
ajst-14306	102	26	test	test	VERB
ajst-14306	102	27	the	the	DET
ajst-14306	102	28	study	study	NOUN
ajst-14306	102	29	.	.	PUNCT
ajst-14306	103	1	the	the	DET
ajst-14306	103	2	experimental	experimental	ADJ
ajst-14306	103	3	questionnaire	questionnaire	NOUN
ajst-14306	103	4	was	be	AUX
ajst-14306	103	5	posted	post	VERB
ajst-14306	103	6	on	on	ADP
ajst-14306	103	7	the	the	DET
ajst-14306	103	8	credamo	credamo	NOUN
ajst-14306	103	9	data	datum	NOUN
ajst-14306	103	10	collection	collection	NOUN
ajst-14306	103	11	platform	platform	NOUN
ajst-14306	103	12	,	,	PUNCT
ajst-14306	103	13	and	and	CCONJ
ajst-14306	103	14	subjects	subject	NOUN
ajst-14306	103	15	were	be	AUX
ajst-14306	103	16	paid	pay	VERB
ajst-14306	103	17	rmb	rmb	PROPN
ajst-14306	103	18	1	1	NUM
ajst-14306	103	19	yuan	yuan	NOUN
ajst-14306	103	20	for	for	ADP
ajst-14306	103	21	completing	complete	VERB
ajst-14306	103	22	the	the	DET
ajst-14306	103	23	questionnaire	questionnaire	NOUN
ajst-14306	103	24	.	.	PUNCT
ajst-14306	104	1	122	122	NUM
ajst-14306	104	2	questionnaires	questionnaire	NOUN
ajst-14306	104	3	were	be	AUX
ajst-14306	104	4	recovered	recover	VERB
ajst-14306	104	5	,	,	PUNCT
ajst-14306	104	6	and	and	CCONJ
ajst-14306	104	7	102	102	NUM
ajst-14306	104	8	valid	valid	ADJ
ajst-14306	104	9	questionnaires	questionnaire	NOUN
ajst-14306	104	10	were	be	AUX
ajst-14306	104	11	returned	return	VERB
ajst-14306	104	12	after	after	ADP
ajst-14306	104	13	excluding	exclude	VERB
ajst-14306	104	14	questionnaires	questionnaire	NOUN
ajst-14306	104	15	with	with	ADP
ajst-14306	104	16	incorrect	incorrect	ADJ
ajst-14306	104	17	answers	answer	NOUN
ajst-14306	104	18	to	to	ADP
ajst-14306	104	19	validation	validation	NOUN
ajst-14306	104	20	questions	question	NOUN
ajst-14306	104	21	and	and	CCONJ
ajst-14306	104	22	short	short	ADJ
ajst-14306	104	23	response	response	NOUN
ajst-14306	104	24	times	time	NOUN
ajst-14306	104	25	.	.	PUNCT
ajst-14306	105	1	males	male	NOUN
ajst-14306	105	2	accounted	account	VERB
ajst-14306	105	3	for	for	ADP
ajst-14306	105	4	56	56	NUM
ajst-14306	105	5	%	%	NOUN
ajst-14306	105	6	of	of	ADP
ajst-14306	105	7	the	the	DET
ajst-14306	105	8	total	total	NOUN
ajst-14306	105	9	and	and	CCONJ
ajst-14306	105	10	females	female	NOUN
ajst-14306	105	11	for	for	ADP
ajst-14306	105	12	44	44	NUM
ajst-14306	105	13	%	%	NOUN
ajst-14306	105	14	of	of	ADP
ajst-14306	105	15	the	the	DET
ajst-14306	105	16	total	total	NOUN
ajst-14306	105	17	,	,	PUNCT
ajst-14306	105	18	and	and	CCONJ
ajst-14306	105	19	the	the	DET
ajst-14306	105	20	age	age	NOUN
ajst-14306	105	21	of	of	ADP
ajst-14306	105	22	the	the	DET
ajst-14306	105	23	participants	participant	NOUN
ajst-14306	105	24	was	be	AUX
ajst-14306	105	25	concentrated	concentrate	VERB
ajst-14306	105	26	in	in	ADP
ajst-14306	105	27	the	the	DET
ajst-14306	105	28	21	21	NUM
ajst-14306	105	29	-	-	SYM
ajst-14306	105	30	40	40	NUM
ajst-14306	105	31	,	,	PUNCT
ajst-14306	105	32	which	which	PRON
ajst-14306	105	33	accounted	account	VERB
ajst-14306	105	34	for	for	ADP
ajst-14306	105	35	92	92	NUM
ajst-14306	105	36	%	%	NOUN
ajst-14306	105	37	of	of	ADP
ajst-14306	105	38	the	the	DET
ajst-14306	105	39	total	total	ADJ
ajst-14306	105	40	number	number	NOUN
ajst-14306	105	41	of	of	ADP
ajst-14306	105	42	participants	participant	NOUN
ajst-14306	105	43	.	.	PUNCT
ajst-14306	106	1	specific	specific	ADJ
ajst-14306	106	2	demographic	demographic	ADJ
ajst-14306	106	3	information	information	NOUN
ajst-14306	106	4	is	be	AUX
ajst-14306	106	5	shown	show	VERB
ajst-14306	106	6	in	in	ADP
ajst-14306	106	7	table	table	NOUN
ajst-14306	106	8	1	1	NUM
ajst-14306	106	9	.	.	NOUN
ajst-14306	106	10	180	180	NUM
ajst-14306	106	11	table	table	NOUN
ajst-14306	106	12	1	1	NUM
ajst-14306	106	13	.	.	PUNCT
ajst-14306	106	14	descriptive	descriptive	ADJ
ajst-14306	106	15	statistics	statistic	NOUN
ajst-14306	106	16	for	for	ADP
ajst-14306	106	17	experiment	experiment	NOUN
ajst-14306	106	18	descriptive	descriptive	ADJ
ajst-14306	106	19	statistics	statistic	NOUN
ajst-14306	106	20	for	for	ADP
ajst-14306	106	21	experiment	experiment	NOUN
ajst-14306	106	22	frequency	frequency	NOUN
ajst-14306	106	23	percentage	percentage	NOUN
ajst-14306	106	24	gender	gender	NOUN
ajst-14306	106	25	male	male	NOUN
ajst-14306	106	26	57	57	NUM
ajst-14306	106	27	56	56	NUM
ajst-14306	106	28	%	%	NOUN
ajst-14306	106	29	famel	famel	NOUN
ajst-14306	106	30	45	45	NUM
ajst-14306	106	31	44	44	NUM
ajst-14306	106	32	%	%	NOUN
ajst-14306	106	33	age	age	NOUN
ajst-14306	106	34	under	under	ADP
ajst-14306	106	35	the	the	DET
ajst-14306	106	36	age	age	NOUN
ajst-14306	106	37	of	of	ADP
ajst-14306	106	38	20	20	NUM
ajst-14306	106	39	2	2	NUM
ajst-14306	106	40	2	2	NUM
ajst-14306	106	41	%	%	NOUN
ajst-14306	106	42	21	21	NUM
ajst-14306	106	43	to	to	PART
ajst-14306	106	44	30	30	NUM
ajst-14306	106	45	years	year	NOUN
ajst-14306	106	46	old	old	ADJ
ajst-14306	106	47	68	68	NUM
ajst-14306	106	48	67	67	NUM
ajst-14306	106	49	%	%	NOUN
ajst-14306	106	50	31	31	NUM
ajst-14306	106	51	to	to	PART
ajst-14306	106	52	40	40	NUM
ajst-14306	106	53	years	year	NOUN
ajst-14306	106	54	old	old	ADJ
ajst-14306	106	55	26	26	NUM
ajst-14306	106	56	26	26	NUM
ajst-14306	106	57	%	%	NOUN
ajst-14306	106	58	41	41	NUM
ajst-14306	106	59	to	to	PART
ajst-14306	106	60	50	50	NUM
ajst-14306	106	61	years	year	NOUN
ajst-14306	106	62	old	old	ADJ
ajst-14306	106	63	4	4	NUM
ajst-14306	106	64	4	4	NUM
ajst-14306	106	65	%	%	NOUN
ajst-14306	106	66	51	51	NUM
ajst-14306	106	67	to	to	PART
ajst-14306	106	68	60	60	NUM
ajst-14306	106	69	years	year	NOUN
ajst-14306	106	70	old	old	ADJ
ajst-14306	106	71	2	2	NUM
ajst-14306	106	72	2	2	NUM
ajst-14306	106	73	%	%	NOUN
ajst-14306	106	74	educational	educational	ADJ
ajst-14306	106	75	background	background	NOUN
ajst-14306	106	76	senior	senior	ADJ
ajst-14306	106	77	high	high	ADJ
ajst-14306	106	78	school	school	NOUN
ajst-14306	106	79	4	4	NUM
ajst-14306	106	80	4	4	NUM
ajst-14306	106	81	%	%	NOUN
ajst-14306	106	82	specialized	specialized	ADJ
ajst-14306	106	83	training	training	NOUN
ajst-14306	106	84	school	school	NOUN
ajst-14306	106	85	7	7	NUM
ajst-14306	106	86	7	7	NUM
ajst-14306	106	87	%	%	NOUN
ajst-14306	106	88	undergraduate	undergraduate	NOUN
ajst-14306	106	89	(	(	PUNCT
ajst-14306	106	90	adjective	adjective	ADJ
ajst-14306	106	91	)	)	PUNCT
ajst-14306	106	92	73	73	NUM
ajst-14306	106	93	72	72	NUM
ajst-14306	106	94	%	%	NOUN
ajst-14306	106	95	bachelor	bachelor	NOUN
ajst-14306	106	96	's	's	PART
ajst-14306	106	97	degree	degree	NOUN
ajst-14306	106	98	15	15	NUM
ajst-14306	106	99	15	15	NUM
ajst-14306	106	100	%	%	NOUN
ajst-14306	106	101	court	court	NOUN
ajst-14306	106	102	academician	academician	NOUN
ajst-14306	106	103	(	(	PUNCT
ajst-14306	106	104	in	in	ADP
ajst-14306	106	105	feudal	feudal	ADJ
ajst-14306	106	106	china	china	NOUN
ajst-14306	106	107	)	)	PUNCT
ajst-14306	106	108	3	3	NUM
ajst-14306	106	109	3	3	NUM
ajst-14306	106	110	%	%	NOUN
ajst-14306	106	111	careers	career	NOUN
ajst-14306	106	112	student	student	VERB
ajst-14306	106	113	28	28	NUM
ajst-14306	106	114	28	28	NUM
ajst-14306	106	115	%	%	NOUN
ajst-14306	106	116	employees	employee	NOUN
ajst-14306	106	117	of	of	ADP
ajst-14306	106	118	state	state	NOUN
ajst-14306	106	119	-	-	PUNCT
ajst-14306	106	120	owned	own	VERB
ajst-14306	106	121	enterprises	enterprise	NOUN
ajst-14306	106	122	18	18	NUM
ajst-14306	106	123	18	18	NUM
ajst-14306	106	124	%	%	NOUN
ajst-14306	106	125	government	government	NOUN
ajst-14306	106	126	&	&	CCONJ
ajst-14306	106	127	institution	institution	NOUN
ajst-14306	106	128	employees	employee	NOUN
ajst-14306	106	129	17	17	NUM
ajst-14306	106	130	17	17	NUM
ajst-14306	106	131	%	%	NOUN
ajst-14306	106	132	employees	employee	NOUN
ajst-14306	106	133	of	of	ADP
ajst-14306	106	134	foreign	foreign	ADJ
ajst-14306	106	135	-	-	PUNCT
ajst-14306	106	136	funded	fund	VERB
ajst-14306	106	137	enterprises	enterprise	NOUN
ajst-14306	106	138	10	10	NUM
ajst-14306	106	139	10	10	NUM
ajst-14306	106	140	%	%	NOUN
ajst-14306	106	141	private	private	ADJ
ajst-14306	106	142	sector	sector	NOUN
ajst-14306	106	143	employees	employee	NOUN
ajst-14306	106	144	23	23	NUM
ajst-14306	106	145	23	23	NUM
ajst-14306	106	146	%	%	NOUN
ajst-14306	106	147	others	other	NOUN
ajst-14306	106	148	6	6	NUM
ajst-14306	106	149	6	6	NUM
ajst-14306	106	150	%	%	NOUN
ajst-14306	106	151	income	income	NOUN
ajst-14306	106	152	levels	level	NOUN
ajst-14306	106	153	less	less	ADJ
ajst-14306	106	154	than	than	ADP
ajst-14306	106	155	1000	1000	NUM
ajst-14306	106	156	12	12	NUM
ajst-14306	106	157	12	12	NUM
ajst-14306	106	158	%	%	NOUN
ajst-14306	106	159	1000—3000	1000—3000	NUM
ajst-14306	106	160	16	16	NUM
ajst-14306	106	161	16	16	NUM
ajst-14306	106	162	%	%	NOUN
ajst-14306	106	163	3000—5000	3000—5000	NUM
ajst-14306	106	164	15	15	NUM
ajst-14306	106	165	15	15	NUM
ajst-14306	106	166	%	%	NOUN
ajst-14306	106	167	5000—8000	5000—8000	NUM
ajst-14306	106	168	34	34	NUM
ajst-14306	106	169	33	33	NUM
ajst-14306	106	170	%	%	NOUN
ajst-14306	106	171	more	more	ADJ
ajst-14306	106	172	than	than	ADP
ajst-14306	106	173	8000	8000	NUM
ajst-14306	106	174	25	25	NUM
ajst-14306	106	175	25	25	NUM
ajst-14306	106	176	%	%	NOUN
ajst-14306	106	177	3.1	3.1	NUM
ajst-14306	106	178	.	.	PUNCT
ajst-14306	107	1	experimental	experimental	ADJ
ajst-14306	107	2	design	design	NOUN
ajst-14306	107	3	to	to	PART
ajst-14306	107	4	verify	verify	VERB
ajst-14306	107	5	the	the	DET
ajst-14306	107	6	effect	effect	NOUN
ajst-14306	107	7	of	of	ADP
ajst-14306	107	8	robot	robot	NOUN
ajst-14306	107	9	autonomy	autonomy	NOUN
ajst-14306	107	10	on	on	ADP
ajst-14306	107	11	customer	customer	NOUN
ajst-14306	107	12	responsibility	responsibility	NOUN
ajst-14306	107	13	attribution	attribution	NOUN
ajst-14306	107	14	and	and	CCONJ
ajst-14306	107	15	the	the	DET
ajst-14306	107	16	moderating	moderate	VERB
ajst-14306	107	17	effect	effect	NOUN
ajst-14306	107	18	of	of	ADP
ajst-14306	107	19	customer	customer	NOUN
ajst-14306	107	20	participation	participation	NOUN
ajst-14306	107	21	,	,	PUNCT
ajst-14306	107	22	a	a	DET
ajst-14306	107	23	2	2	NUM
ajst-14306	107	24	(	(	PUNCT
ajst-14306	107	25	robot	robot	NOUN
ajst-14306	107	26	autonomy	autonomy	NOUN
ajst-14306	107	27	:	:	PUNCT
ajst-14306	107	28	high	high	ADJ
ajst-14306	107	29	vs.	vs.	X
ajst-14306	107	30	low	low	ADJ
ajst-14306	107	31	)	)	PUNCT
ajst-14306	107	32	×	×	NOUN
ajst-14306	107	33	2	2	NUM
ajst-14306	107	34	(	(	PUNCT
ajst-14306	107	35	customer	customer	NOUN
ajst-14306	107	36	participation	participation	NOUN
ajst-14306	107	37	:	:	PUNCT
ajst-14306	107	38	high	high	ADJ
ajst-14306	107	39	vs.	vs.	X
ajst-14306	107	40	low	low	ADJ
ajst-14306	107	41	)	)	PUNCT
ajst-14306	107	42	between	between	ADP
ajst-14306	107	43	-	-	PUNCT
ajst-14306	107	44	groups	group	NOUN
ajst-14306	107	45	experiment	experiment	NOUN
ajst-14306	107	46	was	be	AUX
ajst-14306	107	47	designed	design	VERB
ajst-14306	107	48	in	in	ADP
ajst-14306	107	49	which	which	PRON
ajst-14306	107	50	subjects	subject	NOUN
ajst-14306	107	51	were	be	AUX
ajst-14306	107	52	randomly	randomly	ADV
ajst-14306	107	53	assigned	assign	VERB
ajst-14306	107	54	to	to	ADP
ajst-14306	107	55	one	one	NUM
ajst-14306	107	56	of	of	ADP
ajst-14306	107	57	the	the	DET
ajst-14306	107	58	experimental	experimental	ADJ
ajst-14306	107	59	groups	group	NOUN
ajst-14306	107	60	,	,	PUNCT
ajst-14306	107	61	and	and	CCONJ
ajst-14306	107	62	the	the	DET
ajst-14306	107	63	variables	variable	NOUN
ajst-14306	107	64	were	be	AUX
ajst-14306	107	65	manipulated	manipulate	VERB
ajst-14306	107	66	through	through	ADP
ajst-14306	107	67	textual	textual	ADJ
ajst-14306	107	68	descriptions	description	NOUN
ajst-14306	107	69	.	.	PUNCT
ajst-14306	108	1	the	the	DET
ajst-14306	108	2	experiment	experiment	NOUN
ajst-14306	108	3	was	be	AUX
ajst-14306	108	4	divided	divide	VERB
ajst-14306	108	5	into	into	ADP
ajst-14306	108	6	four	four	NUM
ajst-14306	108	7	parts	part	NOUN
ajst-14306	108	8	in	in	ADP
ajst-14306	108	9	which	which	PRON
ajst-14306	108	10	subjects	subject	NOUN
ajst-14306	108	11	were	be	AUX
ajst-14306	108	12	asked	ask	VERB
ajst-14306	108	13	to	to	PART
ajst-14306	108	14	imagine	imagine	VERB
ajst-14306	108	15	themselves	themselves	PRON
ajst-14306	108	16	using	use	VERB
ajst-14306	108	17	a	a	DET
ajst-14306	108	18	express	express	ADJ
ajst-14306	108	19	delivery	delivery	NOUN
ajst-14306	108	20	robot	robot	NOUN
ajst-14306	108	21	to	to	PART
ajst-14306	108	22	pick	pick	VERB
ajst-14306	108	23	up	up	ADP
ajst-14306	108	24	a	a	DET
ajst-14306	108	25	delivery	delivery	NOUN
ajst-14306	108	26	.	.	PUNCT
ajst-14306	109	1	the	the	DET
ajst-14306	109	2	first	first	ADJ
ajst-14306	109	3	part	part	NOUN
ajst-14306	109	4	began	begin	VERB
ajst-14306	109	5	with	with	ADP
ajst-14306	109	6	a	a	DET
ajst-14306	109	7	brief	brief	ADJ
ajst-14306	109	8	introduction	introduction	NOUN
ajst-14306	109	9	to	to	ADP
ajst-14306	109	10	the	the	DET
ajst-14306	109	11	use	use	NOUN
ajst-14306	109	12	and	and	CCONJ
ajst-14306	109	13	functions	function	NOUN
ajst-14306	109	14	of	of	ADP
ajst-14306	109	15	the	the	DET
ajst-14306	109	16	express	express	ADJ
ajst-14306	109	17	delivery	delivery	NOUN
ajst-14306	109	18	robots	robot	NOUN
ajst-14306	109	19	to	to	ADP
ajst-14306	109	20	the	the	DET
ajst-14306	109	21	participants	participant	NOUN
ajst-14306	109	22	,	,	PUNCT
ajst-14306	109	23	in	in	ADP
ajst-14306	109	24	which	which	PRON
ajst-14306	109	25	the	the	DET
ajst-14306	109	26	high	high	ADJ
ajst-14306	109	27	autonomy	autonomy	NOUN
ajst-14306	109	28	robots	robot	NOUN
ajst-14306	109	29	had	have	VERB
ajst-14306	109	30	an	an	DET
ajst-14306	109	31	automatic	automatic	ADJ
ajst-14306	109	32	adjustment	adjustment	NOUN
ajst-14306	109	33	function	function	NOUN
ajst-14306	109	34	while	while	SCONJ
ajst-14306	109	35	the	the	DET
ajst-14306	109	36	low	low	ADJ
ajst-14306	109	37	autonomy	autonomy	NOUN
ajst-14306	109	38	robots	robot	NOUN
ajst-14306	109	39	required	require	VERB
ajst-14306	109	40	human	human	ADJ
ajst-14306	109	41	intervention	intervention	NOUN
ajst-14306	109	42	to	to	PART
ajst-14306	109	43	complete	complete	VERB
ajst-14306	109	44	the	the	DET
ajst-14306	109	45	service	service	NOUN
ajst-14306	109	46	.	.	PUNCT
ajst-14306	110	1	the	the	DET
ajst-14306	110	2	second	second	ADJ
ajst-14306	110	3	part	part	NOUN
ajst-14306	110	4	introduced	introduce	VERB
ajst-14306	110	5	participants	participant	NOUN
ajst-14306	110	6	to	to	ADP
ajst-14306	110	7	the	the	DET
ajst-14306	110	8	steps	step	NOUN
ajst-14306	110	9	necessary	necessary	ADJ
ajst-14306	110	10	to	to	PART
ajst-14306	110	11	pick	pick	VERB
ajst-14306	110	12	up	up	ADP
ajst-14306	110	13	a	a	DET
ajst-14306	110	14	package	package	NOUN
ajst-14306	110	15	using	use	VERB
ajst-14306	110	16	a	a	DET
ajst-14306	110	17	express	express	ADJ
ajst-14306	110	18	delivery	delivery	NOUN
ajst-14306	110	19	robot	robot	NOUN
ajst-14306	110	20	,	,	PUNCT
ajst-14306	110	21	where	where	SCONJ
ajst-14306	110	22	subjects	subject	NOUN
ajst-14306	110	23	in	in	ADP
ajst-14306	110	24	the	the	DET
ajst-14306	110	25	high	high	ADJ
ajst-14306	110	26	customer	customer	NOUN
ajst-14306	110	27	participation	participation	NOUN
ajst-14306	110	28	group	group	NOUN
ajst-14306	110	29	were	be	AUX
ajst-14306	110	30	required	require	VERB
ajst-14306	110	31	to	to	PART
ajst-14306	110	32	complete	complete	VERB
ajst-14306	110	33	four	four	NUM
ajst-14306	110	34	steps	step	NOUN
ajst-14306	110	35	and	and	CCONJ
ajst-14306	110	36	provide	provide	VERB
ajst-14306	110	37	more	more	ADJ
ajst-14306	110	38	information	information	NOUN
ajst-14306	110	39	,	,	PUNCT
ajst-14306	110	40	whereas	whereas	SCONJ
ajst-14306	110	41	subjects	subject	NOUN
ajst-14306	110	42	in	in	ADP
ajst-14306	110	43	the	the	DET
ajst-14306	110	44	low	low	ADJ
ajst-14306	110	45	participation	participation	NOUN
ajst-14306	110	46	group	group	NOUN
ajst-14306	110	47	were	be	AUX
ajst-14306	110	48	only	only	ADV
ajst-14306	110	49	required	require	VERB
ajst-14306	110	50	to	to	PART
ajst-14306	110	51	complete	complete	VERB
ajst-14306	110	52	two	two	NUM
ajst-14306	110	53	steps	step	NOUN
ajst-14306	110	54	and	and	CCONJ
ajst-14306	110	55	provide	provide	VERB
ajst-14306	110	56	less	less	ADJ
ajst-14306	110	57	information	information	NOUN
ajst-14306	110	58	.	.	PUNCT
ajst-14306	111	1	the	the	DET
ajst-14306	111	2	third	third	ADJ
ajst-14306	111	3	part	part	NOUN
ajst-14306	111	4	is	be	AUX
ajst-14306	111	5	a	a	DET
ajst-14306	111	6	unified	unified	ADJ
ajst-14306	111	7	description	description	NOUN
ajst-14306	111	8	of	of	ADP
ajst-14306	111	9	the	the	DET
ajst-14306	111	10	service	service	NOUN
ajst-14306	111	11	failure	failure	NOUN
ajst-14306	111	12	scenario	scenario	NOUN
ajst-14306	111	13	,	,	PUNCT
ajst-14306	111	14	where	where	SCONJ
ajst-14306	111	15	participants	participant	NOUN
ajst-14306	111	16	were	be	AUX
ajst-14306	111	17	told	tell	VERB
ajst-14306	111	18	that	that	SCONJ
ajst-14306	111	19	they	they	PRON
ajst-14306	111	20	did	do	AUX
ajst-14306	111	21	not	not	PART
ajst-14306	111	22	succeed	succeed	VERB
ajst-14306	111	23	in	in	ADP
ajst-14306	111	24	picking	pick	VERB
ajst-14306	111	25	up	up	ADP
ajst-14306	111	26	their	their	PRON
ajst-14306	111	27	package	package	NOUN
ajst-14306	111	28	and	and	CCONJ
ajst-14306	111	29	a	a	DET
ajst-14306	111	30	test	test	NOUN
ajst-14306	111	31	question	question	NOUN
ajst-14306	111	32	was	be	AUX
ajst-14306	111	33	set	set	VERB
ajst-14306	111	34	up	up	ADP
ajst-14306	111	35	for	for	ADP
ajst-14306	111	36	filtering	filter	VERB
ajst-14306	111	37	participants	participant	NOUN
ajst-14306	111	38	who	who	PRON
ajst-14306	111	39	did	do	AUX
ajst-14306	111	40	not	not	PART
ajst-14306	111	41	read	read	VERB
ajst-14306	111	42	the	the	DET
ajst-14306	111	43	experimental	experimental	ADJ
ajst-14306	111	44	description	description	NOUN
ajst-14306	111	45	carefully	carefully	ADV
ajst-14306	111	46	.	.	PUNCT
ajst-14306	112	1	finally	finally	ADV
ajst-14306	112	2	,	,	PUNCT
ajst-14306	112	3	there	there	PRON
ajst-14306	112	4	were	be	VERB
ajst-14306	112	5	scale	scale	NOUN
ajst-14306	112	6	tests	test	NOUN
ajst-14306	112	7	and	and	CCONJ
ajst-14306	112	8	demographic	demographic	ADJ
ajst-14306	112	9	information	information	NOUN
ajst-14306	112	10	questions	question	NOUN
ajst-14306	112	11	.	.	PUNCT
ajst-14306	113	1	3.2	3.2	NUM
ajst-14306	113	2	.	.	PUNCT
ajst-14306	114	1	measurements	measurement	NOUN
ajst-14306	114	2	autonomy	autonomy	NOUN
ajst-14306	114	3	,	,	PUNCT
ajst-14306	114	4	customer	customer	NOUN
ajst-14306	114	5	participation	participation	NOUN
ajst-14306	114	6	,	,	PUNCT
ajst-14306	114	7	and	and	CCONJ
ajst-14306	114	8	attribution	attribution	NOUN
ajst-14306	114	9	of	of	ADP
ajst-14306	114	10	responsibility	responsibility	NOUN
ajst-14306	114	11	were	be	AUX
ajst-14306	114	12	measured	measure	VERB
ajst-14306	114	13	using	use	VERB
ajst-14306	114	14	previously	previously	ADV
ajst-14306	114	15	developed	develop	VERB
ajst-14306	114	16	scales	scale	NOUN
ajst-14306	114	17	,	,	PUNCT
ajst-14306	114	18	and	and	CCONJ
ajst-14306	114	19	the	the	DET
ajst-14306	114	20	reliability	reliability	NOUN
ajst-14306	114	21	of	of	ADP
ajst-14306	114	22	the	the	DET
ajst-14306	114	23	scales	scale	NOUN
ajst-14306	114	24	was	be	AUX
ajst-14306	114	25	analyzed	analyze	VERB
ajst-14306	114	26	.	.	PUNCT
ajst-14306	115	1	autonomy	autonomy	NOUN
ajst-14306	115	2	of	of	ADP
ajst-14306	115	3	the	the	DET
ajst-14306	115	4	robot	robot	NOUN
ajst-14306	115	5	was	be	AUX
ajst-14306	115	6	measured	measure	VERB
ajst-14306	115	7	using	use	VERB
ajst-14306	115	8	rijsdijk	rijsdijk	PROPN
ajst-14306	115	9	et	et	PROPN
ajst-14306	115	10	al	al	PROPN
ajst-14306	115	11	's	's	PART
ajst-14306	115	12	autonomy	autonomy	NOUN
ajst-14306	115	13	scale[53	scale[53	VERB
ajst-14306	115	14	]	]	PUNCT
ajst-14306	115	15	,	,	PUNCT
ajst-14306	115	16	which	which	PRON
ajst-14306	115	17	contains	contain	VERB
ajst-14306	115	18	3	3	NUM
ajst-14306	115	19	question	question	NOUN
ajst-14306	115	20	items	item	NOUN
ajst-14306	115	21	(	(	PUNCT
ajst-14306	115	22	α	α	NOUN
ajst-14306	115	23	=	=	NOUN
ajst-14306	115	24	0.813	0.813	NUM
ajst-14306	115	25	)	)	PUNCT
ajst-14306	115	26	.	.	PUNCT
ajst-14306	116	1	customer	customer	NOUN
ajst-14306	116	2	participation	participation	NOUN
ajst-14306	116	3	was	be	AUX
ajst-14306	116	4	measured	measure	VERB
ajst-14306	116	5	using	use	VERB
ajst-14306	116	6	hsieh	hsieh	PROPN
ajst-14306	116	7	a	a	PRON
ajst-14306	116	8	's	's	PART
ajst-14306	116	9	customer	customer	NOUN
ajst-14306	116	10	participation	participation	NOUN
ajst-14306	116	11	scale[54	scale[54	ADV
ajst-14306	116	12	]	]	PUNCT
ajst-14306	116	13	,	,	PUNCT
ajst-14306	116	14	which	which	PRON
ajst-14306	116	15	contains	contain	VERB
ajst-14306	116	16	3	3	NUM
ajst-14306	116	17	question	question	NOUN
ajst-14306	116	18	items	item	NOUN
ajst-14306	116	19	(	(	PUNCT
ajst-14306	116	20	α	α	NOUN
ajst-14306	116	21	=	=	NOUN
ajst-14306	116	22	0.762	0.762	NUM
ajst-14306	116	23	)	)	PUNCT
ajst-14306	116	24	.	.	PUNCT
ajst-14306	117	1	customers	customer	NOUN
ajst-14306	117	2	'	'	PART
ajst-14306	117	3	perceptions	perception	NOUN
ajst-14306	117	4	of	of	ADP
ajst-14306	117	5	the	the	DET
ajst-14306	117	6	degree	degree	NOUN
ajst-14306	117	7	of	of	ADP
ajst-14306	117	8	failure	failure	NOUN
ajst-14306	117	9	of	of	ADP
ajst-14306	117	10	the	the	DET
ajst-14306	117	11	robot	robot	NOUN
ajst-14306	117	12	-	-	PUNCT
ajst-14306	117	13	controlled	control	VERB
ajst-14306	117	14	service	service	NOUN
ajst-14306	117	15	were	be	AUX
ajst-14306	117	16	measured	measure	VERB
ajst-14306	117	17	using	use	VERB
ajst-14306	117	18	hess	hess	PROPN
ajst-14306	117	19	jr	jr	PROPN
ajst-14306	117	20	et	et	PROPN
ajst-14306	117	21	al	al	PROPN
ajst-14306	117	22	.	.	PROPN
ajst-14306	117	23	's	's	PART
ajst-14306	117	24	controllability	controllability	NOUN
ajst-14306	117	25	scale[27	scale[27	NOUN
ajst-14306	117	26	]	]	PUNCT
ajst-14306	117	27	,	,	PUNCT
ajst-14306	117	28	[	[	X
ajst-14306	117	29	29	29	NUM
ajst-14306	117	30	]	]	PUNCT
ajst-14306	117	31	,	,	PUNCT
ajst-14306	117	32	which	which	PRON
ajst-14306	117	33	contained	contain	VERB
ajst-14306	117	34	3	3	NUM
ajst-14306	117	35	items	item	NOUN
ajst-14306	117	36	each	each	PRON
ajst-14306	117	37	(	(	PUNCT
ajst-14306	117	38	α	α	NOUN
ajst-14306	117	39	=	=	NOUN
ajst-14306	117	40	0.728	0.728	NUM
ajst-14306	117	41	)	)	PUNCT
ajst-14306	117	42	.	.	PUNCT
ajst-14306	118	1	responsibility	responsibility	NOUN
ajst-14306	118	2	attribution	attribution	NOUN
ajst-14306	118	3	scale	scale	NOUN
ajst-14306	118	4	was	be	AUX
ajst-14306	118	5	used	use	VERB
ajst-14306	118	6	to	to	PART
ajst-14306	118	7	measure	measure	VERB
ajst-14306	118	8	customer	customer	NOUN
ajst-14306	118	9	attributions	attribution	NOUN
ajst-14306	118	10	to	to	ADP
ajst-14306	118	11	robots	robot	NOUN
ajst-14306	118	12	,	,	PUNCT
ajst-14306	118	13	which	which	PRON
ajst-14306	118	14	contained	contain	VERB
ajst-14306	118	15	2	2	NUM
ajst-14306	118	16	items	item	NOUN
ajst-14306	118	17	,	,	PUNCT
ajst-14306	118	18	and	and	CCONJ
ajst-14306	118	19	the	the	DET
ajst-14306	118	20	spearman	spearman	NOUN
ajst-14306	118	21	-	-	PUNCT
ajst-14306	118	22	brown	brown	ADJ
ajst-14306	118	23	coefficient	coefficient	NOUN
ajst-14306	118	24	was	be	AUX
ajst-14306	118	25	used	use	VERB
ajst-14306	118	26	as	as	ADP
ajst-14306	118	27	an	an	DET
ajst-14306	118	28	indicator	indicator	NOUN
ajst-14306	118	29	of	of	ADP
ajst-14306	118	30	the	the	DET
ajst-14306	118	31	reliability	reliability	NOUN
ajst-14306	118	32	of	of	ADP
ajst-14306	118	33	the	the	DET
ajst-14306	118	34	2item	2item	NUM
ajst-14306	118	35	scale	scale	NOUN
ajst-14306	118	36	;	;	PUNCT
ajst-14306	118	37	the	the	DET
ajst-14306	118	38	correlation	correlation	NOUN
ajst-14306	118	39	coefficient	coefficient	NOUN
ajst-14306	118	40	between	between	ADP
ajst-14306	118	41	the	the	DET
ajst-14306	118	42	two	two	NUM
ajst-14306	118	43	items	item	NOUN
ajst-14306	118	44	was	be	AUX
ajst-14306	118	45	0.617	0.617	NUM
ajst-14306	118	46	,	,	PUNCT
ajst-14306	118	47	which	which	PRON
ajst-14306	118	48	is	be	AUX
ajst-14306	118	49	significant	significant	ADJ
ajst-14306	118	50	at	at	ADP
ajst-14306	118	51	the	the	DET
ajst-14306	118	52	0.01	0.01	NUM
ajst-14306	118	53	level	level	NOUN
ajst-14306	118	54	of	of	ADP
ajst-14306	118	55	correlation	correlation	NOUN
ajst-14306	118	56	.	.	PUNCT
ajst-14306	119	1	it	it	PRON
ajst-14306	119	2	indicates	indicate	VERB
ajst-14306	119	3	that	that	SCONJ
ajst-14306	119	4	the	the	DET
ajst-14306	119	5	scales	scale	NOUN
ajst-14306	119	6	all	all	PRON
ajst-14306	119	7	have	have	VERB
ajst-14306	119	8	good	good	ADJ
ajst-14306	119	9	reliability	reliability	NOUN
ajst-14306	119	10	.	.	PUNCT
ajst-14306	120	1	the	the	DET
ajst-14306	120	2	fit	fit	NOUN
ajst-14306	120	3	of	of	ADP
ajst-14306	120	4	the	the	DET
ajst-14306	120	5	model	model	NOUN
ajst-14306	120	6	was	be	AUX
ajst-14306	120	7	tested	test	VERB
ajst-14306	120	8	using	use	VERB
ajst-14306	120	9	amos	amos	PROPN
ajst-14306	120	10	22.0	22.0	NUM
ajst-14306	120	11	.	.	PUNCT
ajst-14306	121	1	the	the	DET
ajst-14306	121	2	results	result	NOUN
ajst-14306	121	3	show	show	VERB
ajst-14306	121	4	that	that	SCONJ
ajst-14306	121	5	the	the	DET
ajst-14306	121	6	measured	measured	ADJ
ajst-14306	121	7	model	model	NOUN
ajst-14306	121	8	has	have	VERB
ajst-14306	121	9	cmin	cmin	NOUN
ajst-14306	121	10	/	/	SYM
ajst-14306	121	11	df=0.080	df=0.080	PROPN
ajst-14306	121	12	,	,	PUNCT
ajst-14306	121	13	ifi=0.935	ifi=0.935	PROPN
ajst-14306	121	14	,	,	PUNCT
ajst-14306	121	15	tli=0.901	tli=0.901	PROPN
ajst-14306	121	16	,	,	PUNCT
ajst-14306	121	17	cfi=0.932	cfi=0.932	NOUN
ajst-14306	121	18	,	,	PUNCT
ajst-14306	121	19	and	and	CCONJ
ajst-14306	121	20	the	the	DET
ajst-14306	121	21	model	model	NOUN
ajst-14306	121	22	exhibits	exhibit	VERB
ajst-14306	121	23	a	a	DET
ajst-14306	121	24	good	good	ADJ
ajst-14306	121	25	fit	fit	NOUN
ajst-14306	121	26	.	.	PUNCT
ajst-14306	122	1	according	accord	VERB
ajst-14306	122	2	to	to	ADP
ajst-14306	122	3	the	the	DET
ajst-14306	122	4	analysis	analysis	NOUN
ajst-14306	122	5	of	of	ADP
ajst-14306	122	6	cfa	cfa	PROPN
ajst-14306	122	7	results	result	NOUN
ajst-14306	122	8	,	,	PUNCT
ajst-14306	122	9	the	the	DET
ajst-14306	122	10	ave	ave	NOUN
ajst-14306	122	11	values	value	NOUN
ajst-14306	122	12	of	of	ADP
ajst-14306	122	13	all	all	DET
ajst-14306	122	14	dimensions	dimension	NOUN
ajst-14306	122	15	are	be	AUX
ajst-14306	122	16	greater	great	ADJ
ajst-14306	122	17	than	than	ADP
ajst-14306	122	18	0.5	0.5	NUM
ajst-14306	122	19	and	and	CCONJ
ajst-14306	122	20	the	the	DET
ajst-14306	122	21	cr	cr	PROPN
ajst-14306	122	22	values	value	NOUN
ajst-14306	122	23	are	be	AUX
ajst-14306	122	24	greater	great	ADJ
ajst-14306	122	25	than	than	ADP
ajst-14306	122	26	0.7	0.7	NUM
ajst-14306	122	27	,	,	PUNCT
ajst-14306	122	28	indicating	indicate	VERB
ajst-14306	122	29	that	that	SCONJ
ajst-14306	122	30	all	all	DET
ajst-14306	122	31	dimensions	dimension	NOUN
ajst-14306	122	32	have	have	VERB
ajst-14306	122	33	good	good	ADJ
ajst-14306	122	34	convergent	convergent	NOUN
ajst-14306	122	35	validity	validity	NOUN
ajst-14306	122	36	and	and	CCONJ
ajst-14306	122	37	combinatorial	combinatorial	ADJ
ajst-14306	122	38	reliability	reliability	NOUN
ajst-14306	122	39	.	.	PUNCT
ajst-14306	123	1	the	the	DET
ajst-14306	123	2	results	result	NOUN
ajst-14306	123	3	of	of	ADP
ajst-14306	123	4	the	the	DET
ajst-14306	123	5	test	test	NOUN
ajst-14306	123	6	of	of	ADP
ajst-14306	123	7	discriminant	discriminant	ADJ
ajst-14306	123	8	validity	validity	NOUN
ajst-14306	123	9	showed	show	VERB
ajst-14306	123	10	that	that	SCONJ
ajst-14306	123	11	the	the	DET
ajst-14306	123	12	correlation	correlation	NOUN
ajst-14306	123	13	coefficients	coefficient	NOUN
ajst-14306	123	14	of	of	ADP
ajst-14306	123	15	the	the	DET
ajst-14306	123	16	dimensions	dimension	NOUN
ajst-14306	123	17	were	be	AUX
ajst-14306	123	18	less	less	ADJ
ajst-14306	123	19	than	than	ADP
ajst-14306	123	20	the	the	DET
ajst-14306	123	21	square	square	ADJ
ajst-14306	123	22	root	root	NOUN
ajst-14306	123	23	of	of	ADP
ajst-14306	123	24	the	the	DET
ajst-14306	123	25	ave	ave	PROPN
ajst-14306	123	26	values	value	NOUN
ajst-14306	123	27	,	,	PUNCT
ajst-14306	123	28	indicating	indicate	VERB
ajst-14306	123	29	that	that	SCONJ
ajst-14306	123	30	the	the	DET
ajst-14306	123	31	dimensions	dimension	NOUN
ajst-14306	123	32	directly	directly	ADV
ajst-14306	123	33	had	have	VERB
ajst-14306	123	34	good	good	ADJ
ajst-14306	123	35	discriminant	discriminant	ADJ
ajst-14306	123	36	validity	validity	NOUN
ajst-14306	123	37	.	.	PUNCT
ajst-14306	124	1	the	the	DET
ajst-14306	124	2	results	result	NOUN
ajst-14306	124	3	of	of	ADP
ajst-14306	124	4	the	the	DET
ajst-14306	124	5	cfa	cfa	NOUN
ajst-14306	124	6	are	be	AUX
ajst-14306	124	7	presented	present	VERB
ajst-14306	124	8	in	in	ADP
ajst-14306	124	9	table2	table2	PROPN
ajst-14306	124	10	.	.	PUNCT
ajst-14306	125	1	181	181	NUM
ajst-14306	125	2	table	table	NOUN
ajst-14306	125	3	2	2	NUM
ajst-14306	125	4	.	.	PUNCT
ajst-14306	126	1	cfa	cfa	PROPN
ajst-14306	126	2	data	data	PROPN
ajst-14306	126	3	cr	cr	PROPN
ajst-14306	126	4	autonomy	autonomy	PROPN
ajst-14306	126	5	cp	cp	PROPN
ajst-14306	126	6	controllability	controllability	PROPN
ajst-14306	126	7	robot	robot	NOUN
ajst-14306	126	8	autonomy	autonomy	NOUN
ajst-14306	126	9	0.82	0.82	NUM
ajst-14306	126	10	0.60	0.60	NUM
ajst-14306	126	11	customer	customer	NOUN
ajst-14306	126	12	participation(cp	participation(cp	NOUN
ajst-14306	126	13	)	)	PUNCT
ajst-14306	126	14	0.79	0.79	NUM
ajst-14306	126	15	0.12	0.12	NUM
ajst-14306	126	16	0.57	0.57	NUM
ajst-14306	126	17	controllability	controllability	NOUN
ajst-14306	126	18	0.76	0.76	NUM
ajst-14306	126	19	0.13	0.13	NUM
ajst-14306	126	20	0.01	0.01	NUM
ajst-14306	126	21	0.52	0.52	NUM
ajst-14306	126	22	attribute	attribute	NOUN
ajst-14306	126	23	to	to	ADP
ajst-14306	126	24	robot(robot	robot(robot	PROPN
ajst-14306	126	25	)	)	PUNCT
ajst-14306	126	26	0.79	0.79	NUM
ajst-14306	126	27	0.30	0.30	NUM
ajst-14306	126	28	-0.02	-0.02	NUM
ajst-14306	126	29	0.50	0.50	NUM
ajst-14306	126	30	0.65	0.65	NUM
ajst-14306	126	31	√ave	√ave	NOUN
ajst-14306	126	32	\	\	PROPN
ajst-14306	126	33	0.78	0.78	NUM
ajst-14306	126	34	0.75	0.75	NUM
ajst-14306	126	35	0.72	0.72	NUM
ajst-14306	126	36	0.81	0.81	NUM
ajst-14306	126	37	4	4	NUM
ajst-14306	126	38	.	.	PUNCT
ajst-14306	126	39	results	result	NOUN
ajst-14306	126	40	before	before	ADP
ajst-14306	126	41	analyzing	analyze	VERB
ajst-14306	126	42	the	the	DET
ajst-14306	126	43	results	result	NOUN
ajst-14306	126	44	of	of	ADP
ajst-14306	126	45	the	the	DET
ajst-14306	126	46	data	datum	NOUN
ajst-14306	126	47	,	,	PUNCT
ajst-14306	126	48	a	a	DET
ajst-14306	126	49	manipulation	manipulation	NOUN
ajst-14306	126	50	test	test	NOUN
ajst-14306	126	51	was	be	AUX
ajst-14306	126	52	conducted	conduct	VERB
ajst-14306	126	53	using	use	VERB
ajst-14306	126	54	the	the	DET
ajst-14306	126	55	independent	independent	ADJ
ajst-14306	126	56	samples	sample	NOUN
ajst-14306	126	57	t	t	NOUN
ajst-14306	126	58	-	-	PUNCT
ajst-14306	126	59	test	test	NOUN
ajst-14306	126	60	.	.	PUNCT
ajst-14306	127	1	to	to	PART
ajst-14306	127	2	test	test	VERB
ajst-14306	127	3	the	the	DET
ajst-14306	127	4	success	success	NOUN
ajst-14306	127	5	of	of	ADP
ajst-14306	127	6	the	the	DET
ajst-14306	127	7	manipulation	manipulation	NOUN
ajst-14306	127	8	of	of	ADP
ajst-14306	127	9	variables	variable	NOUN
ajst-14306	127	10	in	in	ADP
ajst-14306	127	11	the	the	DET
ajst-14306	127	12	experiment	experiment	NOUN
ajst-14306	127	13	,	,	PUNCT
ajst-14306	127	14	after	after	ADP
ajst-14306	127	15	reading	read	VERB
ajst-14306	127	16	the	the	DET
ajst-14306	127	17	scenario	scenario	NOUN
ajst-14306	127	18	descriptions	description	NOUN
ajst-14306	127	19	,	,	PUNCT
ajst-14306	127	20	participants	participant	NOUN
ajst-14306	127	21	were	be	AUX
ajst-14306	127	22	asked	ask	VERB
ajst-14306	127	23	to	to	PART
ajst-14306	127	24	rate	rate	VERB
ajst-14306	127	25	how	how	SCONJ
ajst-14306	127	26	much	much	ADJ
ajst-14306	127	27	they	they	PRON
ajst-14306	127	28	agreed	agree	VERB
ajst-14306	127	29	with	with	ADP
ajst-14306	127	30	the	the	DET
ajst-14306	127	31	scale	scale	NOUN
ajst-14306	127	32	statements	statement	NOUN
ajst-14306	127	33	on	on	ADP
ajst-14306	127	34	a	a	DET
ajst-14306	127	35	7	7	NUM
ajst-14306	127	36	-	-	PUNCT
ajst-14306	127	37	point	point	NOUN
ajst-14306	127	38	likert	likert	ADJ
ajst-14306	127	39	scale	scale	NOUN
ajst-14306	127	40	,	,	PUNCT
ajst-14306	127	41	with	with	ADP
ajst-14306	127	42	a	a	DET
ajst-14306	127	43	score	score	NOUN
ajst-14306	127	44	of	of	ADP
ajst-14306	127	45	1	1	NUM
ajst-14306	127	46	being	be	AUX
ajst-14306	127	47	"	"	PUNCT
ajst-14306	127	48	strongly	strongly	ADV
ajst-14306	127	49	disagree	disagree	VERB
ajst-14306	127	50	"	"	PUNCT
ajst-14306	127	51	and	and	CCONJ
ajst-14306	127	52	a	a	DET
ajst-14306	127	53	score	score	NOUN
ajst-14306	127	54	of	of	ADP
ajst-14306	127	55	7	7	NUM
ajst-14306	127	56	being	be	AUX
ajst-14306	127	57	"	"	PUNCT
ajst-14306	127	58	strongly	strongly	ADV
ajst-14306	127	59	agree	agree	VERB
ajst-14306	127	60	"	"	PUNCT
ajst-14306	127	61	.	.	PUNCT
ajst-14306	128	1	the	the	DET
ajst-14306	128	2	results	result	NOUN
ajst-14306	128	3	showed	show	VERB
ajst-14306	128	4	that	that	SCONJ
ajst-14306	128	5	there	there	PRON
ajst-14306	128	6	was	be	VERB
ajst-14306	128	7	a	a	DET
ajst-14306	128	8	significant	significant	ADJ
ajst-14306	128	9	difference	difference	NOUN
ajst-14306	128	10	in	in	ADP
ajst-14306	128	11	the	the	DET
ajst-14306	128	12	participants	participant	NOUN
ajst-14306	128	13	'	'	PART
ajst-14306	128	14	perception	perception	NOUN
ajst-14306	128	15	of	of	ADP
ajst-14306	128	16	autonomy	autonomy	NOUN
ajst-14306	128	17	in	in	ADP
ajst-14306	128	18	the	the	DET
ajst-14306	128	19	two	two	NUM
ajst-14306	128	20	levels	level	NOUN
ajst-14306	128	21	of	of	ADP
ajst-14306	128	22	autonomy	autonomy	NOUN
ajst-14306	128	23	,	,	PUNCT
ajst-14306	128	24	with	with	ADP
ajst-14306	128	25	a	a	DET
ajst-14306	128	26	significance	significance	NOUN
ajst-14306	128	27	test	test	NOUN
ajst-14306	128	28	of	of	ADP
ajst-14306	128	29	0.007	0.007	NUM
ajst-14306	128	30	,	,	PUNCT
ajst-14306	128	31	and	and	CCONJ
ajst-14306	128	32	based	base	VERB
ajst-14306	128	33	on	on	ADP
ajst-14306	128	34	the	the	DET
ajst-14306	128	35	mean	mean	ADJ
ajst-14306	128	36	values	value	NOUN
ajst-14306	128	37	,	,	PUNCT
ajst-14306	128	38	it	it	PRON
ajst-14306	128	39	can	can	AUX
ajst-14306	128	40	be	be	AUX
ajst-14306	128	41	seen	see	VERB
ajst-14306	128	42	that	that	SCONJ
ajst-14306	128	43	the	the	DET
ajst-14306	128	44	subjects	subject	NOUN
ajst-14306	128	45	in	in	ADP
ajst-14306	128	46	the	the	DET
ajst-14306	128	47	low	low	ADJ
ajst-14306	128	48	autonomy	autonomy	NOUN
ajst-14306	128	49	subgroup	subgroup	NOUN
ajst-14306	128	50	rated	rate	VERB
ajst-14306	128	51	the	the	DET
ajst-14306	128	52	robot	robot	NOUN
ajst-14306	128	53	's	's	PART
ajst-14306	128	54	autonomy	autonomy	NOUN
ajst-14306	128	55	as	as	ADP
ajst-14306	128	56	lower	low	ADJ
ajst-14306	128	57	than	than	ADP
ajst-14306	128	58	in	in	ADP
ajst-14306	128	59	the	the	DET
ajst-14306	128	60	high	high	ADJ
ajst-14306	128	61	autonomy	autonomy	NOUN
ajst-14306	128	62	subgroup(mlow=11.50	subgroup(mlow=11.50	PROPN
ajst-14306	128	63	<	<	X
ajst-14306	128	64	mhigh=13.78	mhigh=13.78	PROPN
ajst-14306	128	65	)	)	PUNCT
ajst-14306	128	66	,	,	PUNCT
ajst-14306	128	67	suggesting	suggest	VERB
ajst-14306	128	68	that	that	SCONJ
ajst-14306	128	69	the	the	DET
ajst-14306	128	70	autonomy	autonomy	NOUN
ajst-14306	128	71	manipulation	manipulation	NOUN
ajst-14306	128	72	was	be	AUX
ajst-14306	128	73	successful	successful	ADJ
ajst-14306	128	74	.	.	PUNCT
ajst-14306	129	1	there	there	PRON
ajst-14306	129	2	was	be	VERB
ajst-14306	129	3	a	a	DET
ajst-14306	129	4	significant	significant	ADJ
ajst-14306	129	5	difference	difference	NOUN
ajst-14306	129	6	in	in	ADP
ajst-14306	129	7	the	the	DET
ajst-14306	129	8	subjects	subject	NOUN
ajst-14306	129	9	'	'	PART
ajst-14306	129	10	perceptions	perception	NOUN
ajst-14306	129	11	of	of	ADP
ajst-14306	129	12	customer	customer	NOUN
ajst-14306	129	13	participation	participation	NOUN
ajst-14306	129	14	across	across	ADP
ajst-14306	129	15	the	the	DET
ajst-14306	129	16	two	two	NUM
ajst-14306	129	17	levels	level	NOUN
ajst-14306	129	18	of	of	ADP
ajst-14306	129	19	customer	customer	NOUN
ajst-14306	129	20	participation	participation	NOUN
ajst-14306	129	21	,	,	PUNCT
ajst-14306	129	22	with	with	ADP
ajst-14306	129	23	a	a	DET
ajst-14306	129	24	significance	significance	NOUN
ajst-14306	129	25	test	test	NOUN
ajst-14306	129	26	of	of	ADP
ajst-14306	129	27	0.006	0.006	NUM
ajst-14306	129	28	,	,	PUNCT
ajst-14306	129	29	and	and	CCONJ
ajst-14306	129	30	the	the	DET
ajst-14306	129	31	participants	participant	NOUN
ajst-14306	129	32	in	in	ADP
ajst-14306	129	33	the	the	DET
ajst-14306	129	34	high	high	ADJ
ajst-14306	129	35	level	level	NOUN
ajst-14306	129	36	of	of	ADP
ajst-14306	129	37	customer	customer	NOUN
ajst-14306	129	38	participation	participation	NOUN
ajst-14306	129	39	group	group	NOUN
ajst-14306	129	40	rated	rate	VERB
ajst-14306	129	41	the	the	DET
ajst-14306	129	42	level	level	NOUN
ajst-14306	129	43	of	of	ADP
ajst-14306	129	44	customer	customer	NOUN
ajst-14306	129	45	participation	participation	NOUN
ajst-14306	129	46	at	at	ADP
ajst-14306	129	47	a	a	DET
ajst-14306	129	48	higher	high	ADJ
ajst-14306	129	49	mean	mean	NOUN
ajst-14306	129	50	than	than	ADP
ajst-14306	129	51	that	that	PRON
ajst-14306	129	52	of	of	ADP
ajst-14306	129	53	the	the	DET
ajst-14306	129	54	low	low	ADJ
ajst-14306	129	55	level	level	NOUN
ajst-14306	129	56	group(mlow=14.98	group(mlow=14.98	NOUN
ajst-14306	129	57	<	<	X
ajst-14306	129	58	mhigh=17.04	mhigh=17.04	NOUN
ajst-14306	129	59	)	)	PUNCT
ajst-14306	129	60	,	,	PUNCT
ajst-14306	129	61	suggesting	suggest	VERB
ajst-14306	129	62	that	that	SCONJ
ajst-14306	129	63	the	the	DET
ajst-14306	129	64	customer	customer	NOUN
ajst-14306	129	65	participation	participation	NOUN
ajst-14306	129	66	manipulation	manipulation	NOUN
ajst-14306	129	67	was	be	AUX
ajst-14306	129	68	successful	successful	ADJ
ajst-14306	129	69	.	.	PUNCT
ajst-14306	130	1	main	main	ADJ
ajst-14306	130	2	and	and	CCONJ
ajst-14306	130	3	mediating	mediate	VERB
ajst-14306	130	4	effects	effect	NOUN
ajst-14306	130	5	tests	test	NOUN
ajst-14306	130	6	:	:	PUNCT
ajst-14306	130	7	to	to	PART
ajst-14306	130	8	test	test	VERB
ajst-14306	130	9	the	the	DET
ajst-14306	130	10	effect	effect	NOUN
ajst-14306	130	11	of	of	ADP
ajst-14306	130	12	robot	robot	NOUN
ajst-14306	130	13	autonomy	autonomy	NOUN
ajst-14306	130	14	on	on	ADP
ajst-14306	130	15	responsibility	responsibility	NOUN
ajst-14306	130	16	attribution	attribution	NOUN
ajst-14306	130	17	and	and	CCONJ
ajst-14306	130	18	the	the	DET
ajst-14306	130	19	mediating	mediate	VERB
ajst-14306	130	20	effect	effect	NOUN
ajst-14306	130	21	of	of	ADP
ajst-14306	130	22	controllability	controllability	NOUN
ajst-14306	130	23	,	,	PUNCT
ajst-14306	130	24	linear	linear	ADJ
ajst-14306	130	25	regression	regression	NOUN
ajst-14306	130	26	analyses	analysis	NOUN
ajst-14306	130	27	were	be	AUX
ajst-14306	130	28	performed	perform	VERB
ajst-14306	130	29	using	use	VERB
ajst-14306	130	30	spss	spss	PROPN
ajst-14306	130	31	26.0	26.0	NUM
ajst-14306	130	32	.	.	PUNCT
ajst-14306	131	1	the	the	DET
ajst-14306	131	2	regression	regression	NOUN
ajst-14306	131	3	of	of	ADP
ajst-14306	131	4	robot	robot	NOUN
ajst-14306	131	5	autonomy	autonomy	NOUN
ajst-14306	131	6	on	on	ADP
ajst-14306	131	7	controllability	controllability	NOUN
ajst-14306	131	8	was	be	AUX
ajst-14306	131	9	first	first	ADV
ajst-14306	131	10	tested	test	VERB
ajst-14306	131	11	,	,	PUNCT
ajst-14306	131	12	and	and	CCONJ
ajst-14306	131	13	the	the	DET
ajst-14306	131	14	results	result	NOUN
ajst-14306	131	15	showed	show	VERB
ajst-14306	131	16	that	that	SCONJ
ajst-14306	131	17	robot	robot	NOUN
ajst-14306	131	18	autonomy	autonomy	NOUN
ajst-14306	131	19	had	have	VERB
ajst-14306	131	20	a	a	DET
ajst-14306	131	21	significant	significant	ADJ
ajst-14306	131	22	effect	effect	NOUN
ajst-14306	131	23	on	on	ADP
ajst-14306	131	24	controllability	controllability	NOUN
ajst-14306	131	25	(	(	PUNCT
ajst-14306	131	26	p=0.016	p=0.016	PROPN
ajst-14306	131	27	)	)	PUNCT
ajst-14306	131	28	.	.	PUNCT
ajst-14306	132	1	then	then	ADV
ajst-14306	132	2	the	the	DET
ajst-14306	132	3	effects	effect	NOUN
ajst-14306	132	4	of	of	ADP
ajst-14306	132	5	robot	robot	NOUN
ajst-14306	132	6	autonomy	autonomy	NOUN
ajst-14306	132	7	on	on	ADP
ajst-14306	132	8	responsibility	responsibility	NOUN
ajst-14306	132	9	attribution	attribution	NOUN
ajst-14306	132	10	,	,	PUNCT
ajst-14306	132	11	autonomy	autonomy	NOUN
ajst-14306	132	12	and	and	CCONJ
ajst-14306	132	13	controllability	controllability	NOUN
ajst-14306	132	14	on	on	ADP
ajst-14306	132	15	responsibility	responsibility	NOUN
ajst-14306	132	16	attribution	attribution	NOUN
ajst-14306	132	17	were	be	AUX
ajst-14306	132	18	tested	test	VERB
ajst-14306	132	19	,	,	PUNCT
ajst-14306	132	20	and	and	CCONJ
ajst-14306	132	21	the	the	DET
ajst-14306	132	22	results	result	NOUN
ajst-14306	132	23	showed	show	VERB
ajst-14306	132	24	that	that	SCONJ
ajst-14306	132	25	controllability	controllability	NOUN
ajst-14306	132	26	had	have	VERB
ajst-14306	132	27	a	a	DET
ajst-14306	132	28	significant	significant	ADJ
ajst-14306	132	29	effect	effect	NOUN
ajst-14306	132	30	on	on	ADP
ajst-14306	132	31	responsibility	responsibility	NOUN
ajst-14306	132	32	attribution	attribution	NOUN
ajst-14306	132	33	(	(	PUNCT
ajst-14306	132	34	p<0.000	p<0.000	ADJ
ajst-14306	132	35	)	)	PUNCT
ajst-14306	132	36	,	,	PUNCT
ajst-14306	132	37	and	and	CCONJ
ajst-14306	132	38	comparing	compare	VERB
ajst-14306	132	39	the	the	DET
ajst-14306	132	40	regression	regression	NOUN
ajst-14306	132	41	coefficients	coefficient	NOUN
ajst-14306	132	42	of	of	ADP
ajst-14306	132	43	robot	robot	NOUN
ajst-14306	132	44	autonomy	autonomy	NOUN
ajst-14306	132	45	in	in	ADP
ajst-14306	132	46	models	model	NOUN
ajst-14306	132	47	1	1	NUM
ajst-14306	132	48	and	and	CCONJ
ajst-14306	132	49	2	2	NUM
ajst-14306	132	50	,	,	PUNCT
ajst-14306	132	51	the	the	DET
ajst-14306	132	52	regression	regression	NOUN
ajst-14306	132	53	coefficients	coefficient	VERB
ajst-14306	132	54	in	in	ADP
ajst-14306	132	55	model	model	NOUN
ajst-14306	132	56	2	2	NUM
ajst-14306	132	57	were	be	AUX
ajst-14306	132	58	smaller	small	ADJ
ajst-14306	132	59	than	than	ADP
ajst-14306	132	60	the	the	DET
ajst-14306	132	61	regression	regression	NOUN
ajst-14306	132	62	coefficients	coefficient	NOUN
ajst-14306	132	63	in	in	ADP
ajst-14306	132	64	model	model	NOUN
ajst-14306	132	65	1	1	NUM
ajst-14306	132	66	(	(	PUNCT
ajst-14306	132	67	b2=0.333	b2=0.333	X
ajst-14306	132	68	<	<	X
ajst-14306	132	69	b1=0.501	b1=0.501	NUM
ajst-14306	132	70	)	)	PUNCT
ajst-14306	132	71	,	,	PUNCT
ajst-14306	132	72	which	which	PRON
ajst-14306	132	73	indicated	indicate	VERB
ajst-14306	132	74	that	that	SCONJ
ajst-14306	132	75	the	the	DET
ajst-14306	132	76	mediation	mediation	NOUN
ajst-14306	132	77	of	of	ADP
ajst-14306	132	78	the	the	DET
ajst-14306	132	79	controllability	controllability	NOUN
ajst-14306	132	80	effect	effect	NOUN
ajst-14306	132	81	is	be	AUX
ajst-14306	132	82	significant	significant	ADJ
ajst-14306	132	83	and	and	CCONJ
ajst-14306	132	84	is	be	AUX
ajst-14306	132	85	a	a	DET
ajst-14306	132	86	partial	partial	ADJ
ajst-14306	132	87	mediation	mediation	NOUN
ajst-14306	132	88	effect	effect	NOUN
ajst-14306	132	89	.	.	PUNCT
ajst-14306	133	1	moderated	moderated	ADJ
ajst-14306	133	2	mediation	mediation	NOUN
ajst-14306	133	3	effects	effect	NOUN
ajst-14306	133	4	test	test	VERB
ajst-14306	133	5	.	.	PUNCT
ajst-14306	134	1	the	the	DET
ajst-14306	134	2	experimental	experimental	ADJ
ajst-14306	134	3	data	datum	NOUN
ajst-14306	134	4	were	be	AUX
ajst-14306	134	5	analyzed	analyze	VERB
ajst-14306	134	6	using	use	VERB
ajst-14306	134	7	the	the	DET
ajst-14306	134	8	process	process	NOUN
ajst-14306	134	9	program	program	NOUN
ajst-14306	134	10	in	in	ADP
ajst-14306	134	11	spss	spss	PROPN
ajst-14306	134	12	to	to	PART
ajst-14306	134	13	test	test	VERB
ajst-14306	134	14	the	the	DET
ajst-14306	134	15	effect	effect	NOUN
ajst-14306	134	16	of	of	ADP
ajst-14306	134	17	robot	robot	NOUN
ajst-14306	134	18	autonomy	autonomy	NOUN
ajst-14306	134	19	on	on	ADP
ajst-14306	134	20	customer	customer	NOUN
ajst-14306	134	21	responsibility	responsibility	NOUN
ajst-14306	134	22	attribution	attribution	NOUN
ajst-14306	134	23	,	,	PUNCT
ajst-14306	134	24	the	the	DET
ajst-14306	134	25	mediating	mediate	VERB
ajst-14306	134	26	effect	effect	NOUN
ajst-14306	134	27	of	of	ADP
ajst-14306	134	28	controllability	controllability	NOUN
ajst-14306	134	29	,	,	PUNCT
ajst-14306	134	30	and	and	CCONJ
ajst-14306	134	31	the	the	DET
ajst-14306	134	32	moderating	moderate	VERB
ajst-14306	134	33	effect	effect	NOUN
ajst-14306	134	34	of	of	ADP
ajst-14306	134	35	customer	customer	NOUN
ajst-14306	134	36	participation	participation	NOUN
ajst-14306	134	37	.	.	PUNCT
ajst-14306	135	1	using	use	VERB
ajst-14306	135	2	model	model	NOUN
ajst-14306	135	3	7	7	NUM
ajst-14306	135	4	,	,	PUNCT
ajst-14306	135	5	robot	robot	NOUN
ajst-14306	135	6	autonomy	autonomy	NOUN
ajst-14306	135	7	as	as	ADP
ajst-14306	135	8	the	the	DET
ajst-14306	135	9	independent	independent	ADJ
ajst-14306	135	10	variable	variable	NOUN
ajst-14306	135	11	,	,	PUNCT
ajst-14306	135	12	customer	customer	NOUN
ajst-14306	135	13	attribution	attribution	NOUN
ajst-14306	135	14	of	of	ADP
ajst-14306	135	15	responsibility	responsibility	NOUN
ajst-14306	135	16	to	to	ADP
ajst-14306	135	17	the	the	DET
ajst-14306	135	18	robot	robot	NOUN
ajst-14306	135	19	as	as	ADP
ajst-14306	135	20	the	the	DET
ajst-14306	135	21	dependent	dependent	ADJ
ajst-14306	135	22	variable	variable	NOUN
ajst-14306	135	23	,	,	PUNCT
ajst-14306	135	24	customer	customer	NOUN
ajst-14306	135	25	participation	participation	NOUN
ajst-14306	135	26	level	level	NOUN
ajst-14306	135	27	as	as	ADP
ajst-14306	135	28	the	the	DET
ajst-14306	135	29	moderator	moderator	NOUN
ajst-14306	135	30	variable	variable	NOUN
ajst-14306	135	31	,	,	PUNCT
ajst-14306	135	32	controllability	controllability	NOUN
ajst-14306	135	33	as	as	ADP
ajst-14306	135	34	the	the	DET
ajst-14306	135	35	mediator	mediator	NOUN
ajst-14306	135	36	variable	variable	NOUN
ajst-14306	135	37	,	,	PUNCT
ajst-14306	135	38	and	and	CCONJ
ajst-14306	135	39	demographic	demographic	ADJ
ajst-14306	135	40	information	information	NOUN
ajst-14306	135	41	(	(	PUNCT
ajst-14306	135	42	including	include	VERB
ajst-14306	135	43	gender	gender	NOUN
ajst-14306	135	44	,	,	PUNCT
ajst-14306	135	45	age	age	NOUN
ajst-14306	135	46	,	,	PUNCT
ajst-14306	135	47	education	education	NOUN
ajst-14306	135	48	,	,	PUNCT
ajst-14306	135	49	occupation	occupation	NOUN
ajst-14306	135	50	,	,	PUNCT
ajst-14306	135	51	and	and	CCONJ
ajst-14306	135	52	income	income	NOUN
ajst-14306	135	53	level	level	NOUN
ajst-14306	135	54	)	)	PUNCT
ajst-14306	135	55	as	as	ADP
ajst-14306	135	56	the	the	DET
ajst-14306	135	57	covariates	covariate	NOUN
ajst-14306	135	58	,	,	PUNCT
ajst-14306	135	59	a	a	DET
ajst-14306	135	60	sampling	sampling	NOUN
ajst-14306	135	61	of	of	ADP
ajst-14306	135	62	5,000	5,000	NUM
ajst-14306	135	63	was	be	AUX
ajst-14306	135	64	set	set	VERB
ajst-14306	135	65	up	up	ADP
ajst-14306	135	66	with	with	ADP
ajst-14306	135	67	a	a	DET
ajst-14306	135	68	95	95	NUM
ajst-14306	135	69	%	%	NOUN
ajst-14306	135	70	confidence	confidence	NOUN
ajst-14306	135	71	interval	interval	NOUN
ajst-14306	135	72	.	.	PUNCT
ajst-14306	136	1	after	after	ADP
ajst-14306	136	2	controlling	control	VERB
ajst-14306	136	3	for	for	ADP
ajst-14306	136	4	demographic	demographic	ADJ
ajst-14306	136	5	variables	variable	NOUN
ajst-14306	136	6	such	such	ADJ
ajst-14306	136	7	as	as	ADP
ajst-14306	136	8	gender	gender	NOUN
ajst-14306	136	9	and	and	CCONJ
ajst-14306	136	10	age	age	NOUN
ajst-14306	136	11	,	,	PUNCT
ajst-14306	136	12	the	the	DET
ajst-14306	136	13	results	result	NOUN
ajst-14306	136	14	again	again	ADV
ajst-14306	136	15	demonstrated	demonstrate	VERB
ajst-14306	136	16	that	that	SCONJ
ajst-14306	136	17	the	the	DET
ajst-14306	136	18	direct	direct	ADJ
ajst-14306	136	19	effect	effect	NOUN
ajst-14306	136	20	of	of	ADP
ajst-14306	136	21	robot	robot	NOUN
ajst-14306	136	22	autonomy	autonomy	NOUN
ajst-14306	136	23	on	on	ADP
ajst-14306	136	24	customer	customer	NOUN
ajst-14306	136	25	responsibility	responsibility	NOUN
ajst-14306	136	26	attribution	attribution	NOUN
ajst-14306	136	27	,	,	PUNCT
ajst-14306	136	28	and	and	CCONJ
ajst-14306	136	29	the	the	DET
ajst-14306	136	30	indirect	indirect	ADJ
ajst-14306	136	31	effect	effect	NOUN
ajst-14306	136	32	mediated	mediate	VERB
ajst-14306	136	33	by	by	ADP
ajst-14306	136	34	controllability	controllability	NOUN
ajst-14306	136	35	were	be	AUX
ajst-14306	136	36	significant	significant	ADJ
ajst-14306	136	37	,	,	PUNCT
ajst-14306	136	38	whereas	whereas	SCONJ
ajst-14306	136	39	the	the	DET
ajst-14306	136	40	product	product	NOUN
ajst-14306	136	41	term	term	NOUN
ajst-14306	136	42	of	of	ADP
ajst-14306	136	43	robot	robot	NOUN
ajst-14306	136	44	autonomy	autonomy	NOUN
ajst-14306	136	45	and	and	CCONJ
ajst-14306	136	46	customer	customer	NOUN
ajst-14306	136	47	participation	participation	NOUN
ajst-14306	136	48	was	be	AUX
ajst-14306	136	49	not	not	PART
ajst-14306	136	50	significant	significant	ADJ
ajst-14306	136	51	in	in	ADP
ajst-14306	136	52	predicting	predict	VERB
ajst-14306	136	53	controllability	controllability	NOUN
ajst-14306	136	54	,	,	PUNCT
ajst-14306	136	55	p>0.05	p>0.05	NOUN
ajst-14306	136	56	.	.	PUNCT
ajst-14306	137	1	the	the	DET
ajst-14306	137	2	detailed	detailed	ADJ
ajst-14306	137	3	data	datum	NOUN
ajst-14306	137	4	are	be	AUX
ajst-14306	137	5	shown	show	VERB
ajst-14306	137	6	in	in	ADP
ajst-14306	137	7	table	table	NOUN
ajst-14306	137	8	3	3	NUM
ajst-14306	137	9	.	.	PUNCT
ajst-14306	138	1	the	the	DET
ajst-14306	138	2	moderating	moderate	VERB
ajst-14306	138	3	effect	effect	NOUN
ajst-14306	138	4	of	of	ADP
ajst-14306	138	5	the	the	DET
ajst-14306	138	6	level	level	NOUN
ajst-14306	138	7	of	of	ADP
ajst-14306	138	8	customer	customer	NOUN
ajst-14306	138	9	participation	participation	NOUN
ajst-14306	138	10	was	be	AUX
ajst-14306	138	11	not	not	PART
ajst-14306	138	12	validated	validate	VERB
ajst-14306	138	13	,	,	PUNCT
ajst-14306	138	14	possibly	possibly	ADV
ajst-14306	138	15	due	due	ADP
ajst-14306	138	16	to	to	ADP
ajst-14306	138	17	the	the	DET
ajst-14306	138	18	fact	fact	NOUN
ajst-14306	138	19	that	that	SCONJ
ajst-14306	138	20	the	the	DET
ajst-14306	138	21	textual	textual	ADJ
ajst-14306	138	22	description	description	NOUN
ajst-14306	138	23	of	of	ADP
ajst-14306	138	24	the	the	DET
ajst-14306	138	25	stimuli	stimulus	NOUN
ajst-14306	138	26	in	in	ADP
ajst-14306	138	27	the	the	DET
ajst-14306	138	28	experiment	experiment	NOUN
ajst-14306	138	29	was	be	AUX
ajst-14306	138	30	insufficient	insufficient	ADJ
ajst-14306	138	31	,	,	PUNCT
ajst-14306	138	32	resulting	result	VERB
ajst-14306	138	33	in	in	ADP
ajst-14306	138	34	customers	customer	NOUN
ajst-14306	138	35	being	be	AUX
ajst-14306	138	36	less	less	ADV
ajst-14306	138	37	influenced	influence	VERB
ajst-14306	138	38	by	by	ADP
ajst-14306	138	39	the	the	DET
ajst-14306	138	40	level	level	NOUN
ajst-14306	138	41	of	of	ADP
ajst-14306	138	42	participation	participation	NOUN
ajst-14306	138	43	when	when	SCONJ
ajst-14306	138	44	making	make	VERB
ajst-14306	138	45	responsibility	responsibility	NOUN
ajst-14306	138	46	attributions	attribution	NOUN
ajst-14306	138	47	.	.	PUNCT
ajst-14306	139	1	table	table	NOUN
ajst-14306	139	2	3	3	NUM
ajst-14306	139	3	.	.	X
ajst-14306	139	4	effect	effect	NOUN
ajst-14306	139	5	test	test	NOUN
ajst-14306	139	6	regrssion	regrssion	NOUN
ajst-14306	139	7	equation	equation	NOUN
ajst-14306	139	8	fitness	fitness	NOUN
ajst-14306	139	9	index	index	NOUN
ajst-14306	139	10	significance	significance	NOUN
ajst-14306	139	11	of	of	ADP
ajst-14306	139	12	regression	regression	NOUN
ajst-14306	139	13	coefficient	coefficient	NOUN
ajst-14306	139	14	outcome	outcome	NOUN
ajst-14306	139	15	variable	variable	ADJ
ajst-14306	139	16	predictor	predictor	NOUN
ajst-14306	139	17	variable	variable	ADJ
ajst-14306	139	18	r2	r2	PROPN
ajst-14306	139	19	f	f	PROPN
ajst-14306	139	20	β	β	PROPN
ajst-14306	139	21	95%ci	95%ci	PROPN
ajst-14306	139	22	t	t	PROPN
ajst-14306	139	23	controllability	controllability	NOUN
ajst-14306	139	24	gender	gender	NOUN
ajst-14306	139	25	0.099	0.099	NUM
ajst-14306	139	26	1.28	1.28	NUM
ajst-14306	139	27	-0.149	-0.149	PUNCT
ajst-14306	140	1	[	[	X
ajst-14306	140	2	-0.56,0.26	-0.56,0.26	X
ajst-14306	140	3	]	]	X
ajst-14306	140	4	-0.72	-0.72	NUM
ajst-14306	140	5	age	age	NOUN
ajst-14306	140	6	-0.001	-0.001	PUNCT
ajst-14306	141	1	[	[	X
ajst-14306	141	2	-0.36,0.36	-0.36,0.36	X
ajst-14306	141	3	]	]	X
ajst-14306	141	4	0.00	0.00	NUM
ajst-14306	141	5	educational	educational	ADJ
ajst-14306	141	6	background	background	NOUN
ajst-14306	141	7	-0.156	-0.156	PUNCT
ajst-14306	142	1	[	[	X
ajst-14306	142	2	-0.45,0.14	-0.45,0.14	X
ajst-14306	142	3	]	]	X
ajst-14306	142	4	-1.06	-1.06	NUM
ajst-14306	142	5	careers	career	NOUN
ajst-14306	142	6	0.011	0.011	NUM
ajst-14306	142	7	[	[	X
ajst-14306	142	8	-0.13,0.15	-0.13,0.15	X
ajst-14306	142	9	]	]	X
ajst-14306	142	10	0.15	0.15	NUM
ajst-14306	142	11	income	income	NOUN
ajst-14306	142	12	levels	level	NOUN
ajst-14306	142	13	-0.117	-0.117	PUNCT
ajst-14306	143	1	[	[	X
ajst-14306	143	2	-0.30,0.07	-0.30,0.07	X
ajst-14306	143	3	]	]	X
ajst-14306	143	4	-1.24	-1.24	ADJ
ajst-14306	143	5	autonomy	autonomy	NOUN
ajst-14306	143	6	0.912	0.912	NUM
ajst-14306	144	1	[	[	X
ajst-14306	144	2	-1.01,2.83	-1.01,2.83	X
ajst-14306	144	3	]	]	X
ajst-14306	144	4	0.94	0.94	NUM
ajst-14306	144	5	cp	cp	INTJ
ajst-14306	144	6	-0.013	-0.013	PUNCT
ajst-14306	145	1	[	[	X
ajst-14306	145	2	-0.09,0.06	-0.09,0.06	X
ajst-14306	145	3	]	]	X
ajst-14306	145	4	-0.33	-0.33	ADJ
ajst-14306	145	5	autonomy×cp	autonomy×cp	ADJ
ajst-14306	145	6	-0.025	-0.025	PROPN
ajst-14306	146	1	[	[	X
ajst-14306	146	2	-0.14,0.09	-0.14,0.09	X
ajst-14306	146	3	]	]	X
ajst-14306	146	4	-0.42	-0.42	NUM
ajst-14306	146	5	attribute	attribute	NOUN
ajst-14306	146	6	to	to	ADP
ajst-14306	146	7	robot	robot	NOUN
ajst-14306	146	8	gender	gender	NOUN
ajst-14306	146	9	0.225	0.225	NUM
ajst-14306	146	10	3.91	3.91	NUM
ajst-14306	146	11	*	*	PUNCT
ajst-14306	146	12	*	*	PUNCT
ajst-14306	146	13	*	*	PUNCT
ajst-14306	146	14	-0.271	-0.271	PUNCT
ajst-14306	147	1	[	[	X
ajst-14306	147	2	-0.64,0.10	-0.64,0.10	X
ajst-14306	147	3	]	]	X
ajst-14306	147	4	-1.44	-1.44	NUM
ajst-14306	147	5	age	age	NOUN
ajst-14306	147	6	-0.047	-0.047	PUNCT
ajst-14306	148	1	[	[	X
ajst-14306	148	2	-0.33,0.23	-0.33,0.23	X
ajst-14306	148	3	]	]	X
ajst-14306	148	4	-0.34	-0.34	ADP
ajst-14306	148	5	educational	educational	ADJ
ajst-14306	148	6	background	background	NOUN
ajst-14306	148	7	-0.072	-0.072	PUNCT
ajst-14306	149	1	[	[	X
ajst-14306	149	2	-0.34,0.19	-0.34,0.19	X
ajst-14306	149	3	]	]	X
ajst-14306	149	4	-0.54	-0.54	NOUN
ajst-14306	149	5	careers	career	NOUN
ajst-14306	149	6	-0.053	-0.053	PUNCT
ajst-14306	150	1	[	[	X
ajst-14306	150	2	-0.18,0.07	-0.18,0.07	X
ajst-14306	150	3	]	]	X
ajst-14306	150	4	-0.84	-0.84	NUM
ajst-14306	150	5	income	income	NOUN
ajst-14306	150	6	levels	level	NOUN
ajst-14306	150	7	-0.036	-0.036	PUNCT
ajst-14306	151	1	[	[	X
ajst-14306	151	2	-0.21,0.13	-0.21,0.13	X
ajst-14306	151	3	]	]	X
ajst-14306	151	4	-0.43	-0.43	DET
ajst-14306	151	5	autonomy	autonomy	NOUN
ajst-14306	151	6	0.385	0.385	NUM
ajst-14306	151	7	*	*	PUNCT
ajst-14306	152	1	[	[	X
ajst-14306	152	2	0.02,0.75	0.02,0.75	X
ajst-14306	152	3	]	]	X
ajst-14306	152	4	2.08	2.08	NUM
ajst-14306	152	5	controllability	controllability	NOUN
ajst-14306	152	6	0.341	0.341	NUM
ajst-14306	152	7	*	*	PUNCT
ajst-14306	152	8	*	*	PUNCT
ajst-14306	152	9	*	*	PUNCT
ajst-14306	153	1	[	[	X
ajst-14306	153	2	0.15,0.53	0.15,0.53	X
ajst-14306	153	3	]	]	X
ajst-14306	153	4	3.61	3.61	NUM
ajst-14306	153	5	182	182	NUM
ajst-14306	153	6	the	the	DET
ajst-14306	153	7	findings	finding	NOUN
ajst-14306	153	8	showed	show	VERB
ajst-14306	153	9	that	that	SCONJ
ajst-14306	153	10	customers	customer	NOUN
ajst-14306	153	11	attributed	attribute	VERB
ajst-14306	153	12	more	more	ADJ
ajst-14306	153	13	blame	blame	NOUN
ajst-14306	153	14	to	to	ADP
ajst-14306	153	15	the	the	DET
ajst-14306	153	16	robot	robot	NOUN
ajst-14306	153	17	when	when	SCONJ
ajst-14306	153	18	the	the	DET
ajst-14306	153	19	express	express	ADJ
ajst-14306	153	20	delivery	delivery	NOUN
ajst-14306	153	21	robot	robot	NOUN
ajst-14306	153	22	was	be	AUX
ajst-14306	153	23	more	more	ADV
ajst-14306	153	24	autonomous	autonomous	ADJ
ajst-14306	153	25	,	,	PUNCT
ajst-14306	153	26	an	an	DET
ajst-14306	153	27	effect	effect	NOUN
ajst-14306	153	28	that	that	PRON
ajst-14306	153	29	was	be	AUX
ajst-14306	153	30	partially	partially	ADV
ajst-14306	153	31	mediated	mediate	VERB
ajst-14306	153	32	by	by	ADP
ajst-14306	153	33	controllability	controllability	NOUN
ajst-14306	153	34	,	,	PUNCT
ajst-14306	153	35	i.e.	i.e.	X
ajst-14306	153	36	,	,	PUNCT
ajst-14306	153	37	customers	customer	NOUN
ajst-14306	153	38	attributed	attribute	VERB
ajst-14306	153	39	more	more	ADJ
ajst-14306	153	40	blame	blame	NOUN
ajst-14306	153	41	to	to	ADP
ajst-14306	153	42	the	the	DET
ajst-14306	153	43	robot	robot	NOUN
ajst-14306	153	44	when	when	SCONJ
ajst-14306	153	45	they	they	PRON
ajst-14306	153	46	believed	believe	VERB
ajst-14306	153	47	that	that	SCONJ
ajst-14306	153	48	the	the	DET
ajst-14306	153	49	robot	robot	NOUN
ajst-14306	153	50	could	could	AUX
ajst-14306	153	51	have	have	AUX
ajst-14306	153	52	controlled	control	VERB
ajst-14306	153	53	this	this	DET
ajst-14306	153	54	service	service	NOUN
ajst-14306	153	55	.	.	PUNCT
ajst-14306	154	1	5	5	X
ajst-14306	154	2	.	.	X
ajst-14306	154	3	implications	implication	NOUN
ajst-14306	154	4	5.1	5.1	NUM
ajst-14306	154	5	.	.	PUNCT
ajst-14306	155	1	theoretical	theoretical	ADJ
ajst-14306	155	2	implications	implication	NOUN
ajst-14306	155	3	first	first	ADV
ajst-14306	155	4	,	,	PUNCT
ajst-14306	155	5	this	this	DET
ajst-14306	155	6	study	study	NOUN
ajst-14306	155	7	chooses	choose	VERB
ajst-14306	155	8	express	express	VERB
ajst-14306	155	9	delivery	delivery	NOUN
ajst-14306	155	10	robots	robot	NOUN
ajst-14306	155	11	as	as	ADP
ajst-14306	155	12	the	the	DET
ajst-14306	155	13	research	research	NOUN
ajst-14306	155	14	object	object	NOUN
ajst-14306	155	15	,	,	PUNCT
ajst-14306	155	16	which	which	PRON
ajst-14306	155	17	enriches	enrich	VERB
ajst-14306	155	18	the	the	DET
ajst-14306	155	19	relevant	relevant	ADJ
ajst-14306	155	20	scenarios	scenario	NOUN
ajst-14306	155	21	of	of	ADP
ajst-14306	155	22	service	service	NOUN
ajst-14306	155	23	robotics	robotic	NOUN
ajst-14306	155	24	research	research	NOUN
ajst-14306	155	25	.	.	PUNCT
ajst-14306	156	1	previous	previous	ADJ
ajst-14306	156	2	research	research	NOUN
ajst-14306	156	3	on	on	ADP
ajst-14306	156	4	service	service	NOUN
ajst-14306	156	5	robots	robot	NOUN
ajst-14306	156	6	has	have	AUX
ajst-14306	156	7	mainly	mainly	ADV
ajst-14306	156	8	focused	focus	VERB
ajst-14306	156	9	on	on	ADP
ajst-14306	156	10	service	service	NOUN
ajst-14306	156	11	scenarios	scenario	NOUN
ajst-14306	156	12	such	such	ADJ
ajst-14306	156	13	as	as	ADP
ajst-14306	156	14	hotels	hotel	NOUN
ajst-14306	156	15	and	and	CCONJ
ajst-14306	156	16	restaurants	restaurant	NOUN
ajst-14306	156	17	,	,	PUNCT
ajst-14306	156	18	while	while	SCONJ
ajst-14306	156	19	express	express	ADJ
ajst-14306	156	20	delivery	delivery	NOUN
ajst-14306	156	21	robots	robot	NOUN
ajst-14306	156	22	have	have	AUX
ajst-14306	156	23	received	receive	VERB
ajst-14306	156	24	less	less	ADJ
ajst-14306	156	25	attention	attention	NOUN
ajst-14306	156	26	as	as	ADP
ajst-14306	156	27	emerging	emerge	VERB
ajst-14306	156	28	service	service	NOUN
ajst-14306	156	29	robots	robot	NOUN
ajst-14306	156	30	.	.	PUNCT
ajst-14306	157	1	express	express	ADJ
ajst-14306	157	2	delivery	delivery	NOUN
ajst-14306	157	3	is	be	AUX
ajst-14306	157	4	an	an	DET
ajst-14306	157	5	important	important	ADJ
ajst-14306	157	6	part	part	NOUN
ajst-14306	157	7	of	of	ADP
ajst-14306	157	8	the	the	DET
ajst-14306	157	9	e	e	PROPN
ajst-14306	157	10	-	-	PROPN
ajst-14306	157	11	commerce	commerce	NOUN
ajst-14306	157	12	logistics	logistic	NOUN
ajst-14306	157	13	services	service	NOUN
ajst-14306	157	14	,	,	PUNCT
ajst-14306	157	15	the	the	DET
ajst-14306	157	16	use	use	NOUN
ajst-14306	157	17	of	of	ADP
ajst-14306	157	18	express	express	ADJ
ajst-14306	157	19	delivery	delivery	NOUN
ajst-14306	157	20	robots	robot	NOUN
ajst-14306	157	21	can	can	AUX
ajst-14306	157	22	save	save	VERB
ajst-14306	157	23	manpower	manpower	NOUN
ajst-14306	157	24	,	,	PUNCT
ajst-14306	157	25	improve	improve	VERB
ajst-14306	157	26	distribution	distribution	NOUN
ajst-14306	157	27	efficiency	efficiency	NOUN
ajst-14306	157	28	,	,	PUNCT
ajst-14306	157	29	many	many	ADJ
ajst-14306	157	30	e	e	NOUN
ajst-14306	157	31	-	-	NOUN
ajst-14306	157	32	commerce	commerce	NOUN
ajst-14306	157	33	,	,	PUNCT
ajst-14306	157	34	logistics	logistic	NOUN
ajst-14306	157	35	companies	company	NOUN
ajst-14306	157	36	embarked	embark	VERB
ajst-14306	157	37	on	on	ADP
ajst-14306	157	38	the	the	DET
ajst-14306	157	39	research	research	NOUN
ajst-14306	157	40	and	and	CCONJ
ajst-14306	157	41	development	development	NOUN
ajst-14306	157	42	of	of	ADP
ajst-14306	157	43	express	express	ADJ
ajst-14306	157	44	delivery	delivery	NOUN
ajst-14306	157	45	robots	robot	NOUN
ajst-14306	157	46	,	,	PUNCT
ajst-14306	157	47	there	there	PRON
ajst-14306	157	48	is	be	VERB
ajst-14306	157	49	a	a	DET
ajst-14306	157	50	broad	broad	ADJ
ajst-14306	157	51	prospect	prospect	NOUN
ajst-14306	157	52	for	for	ADP
ajst-14306	157	53	development	development	NOUN
ajst-14306	157	54	.	.	PUNCT
ajst-14306	158	1	second	second	ADJ
ajst-14306	158	2	,	,	PUNCT
ajst-14306	158	3	this	this	DET
ajst-14306	158	4	study	study	NOUN
ajst-14306	158	5	enriches	enrich	VERB
ajst-14306	158	6	the	the	DET
ajst-14306	158	7	research	research	NOUN
ajst-14306	158	8	related	relate	VERB
ajst-14306	158	9	to	to	ADP
ajst-14306	158	10	robot	robot	NOUN
ajst-14306	158	11	autonomy	autonomy	NOUN
ajst-14306	158	12	by	by	ADP
ajst-14306	158	13	including	include	VERB
ajst-14306	158	14	robot	robot	NOUN
ajst-14306	158	15	autonomy	autonomy	NOUN
ajst-14306	158	16	as	as	ADP
ajst-14306	158	17	a	a	DET
ajst-14306	158	18	dependent	dependent	ADJ
ajst-14306	158	19	variable	variable	NOUN
ajst-14306	158	20	.	.	PUNCT
ajst-14306	159	1	autonomy	autonomy	NOUN
ajst-14306	159	2	and	and	CCONJ
ajst-14306	159	3	anthropomorphism	anthropomorphism	NOUN
ajst-14306	159	4	are	be	AUX
ajst-14306	159	5	two	two	NUM
ajst-14306	159	6	key	key	ADJ
ajst-14306	159	7	features	feature	NOUN
ajst-14306	159	8	of	of	ADP
ajst-14306	159	9	service	service	NOUN
ajst-14306	159	10	robots	robot	NOUN
ajst-14306	159	11	,	,	PUNCT
ajst-14306	159	12	and	and	CCONJ
ajst-14306	159	13	previous	previous	ADJ
ajst-14306	159	14	research	research	NOUN
ajst-14306	159	15	has	have	AUX
ajst-14306	159	16	focused	focus	VERB
ajst-14306	159	17	on	on	ADP
ajst-14306	159	18	the	the	DET
ajst-14306	159	19	impact	impact	NOUN
ajst-14306	159	20	of	of	ADP
ajst-14306	159	21	anthropomorphism	anthropomorphism	NOUN
ajst-14306	159	22	on	on	ADP
ajst-14306	159	23	robot	robot	NOUN
ajst-14306	159	24	service	service	NOUN
ajst-14306	159	25	,	,	PUNCT
ajst-14306	159	26	while	while	SCONJ
ajst-14306	159	27	less	less	ADJ
ajst-14306	159	28	attention	attention	NOUN
ajst-14306	159	29	has	have	AUX
ajst-14306	159	30	been	be	AUX
ajst-14306	159	31	paid	pay	VERB
ajst-14306	159	32	to	to	ADP
ajst-14306	159	33	robot	robot	NOUN
ajst-14306	159	34	autonomy	autonomy	NOUN
ajst-14306	159	35	.	.	PUNCT
ajst-14306	160	1	this	this	DET
ajst-14306	160	2	study	study	NOUN
ajst-14306	160	3	enriches	enrich	VERB
ajst-14306	160	4	the	the	DET
ajst-14306	160	5	research	research	NOUN
ajst-14306	160	6	on	on	ADP
ajst-14306	160	7	the	the	DET
ajst-14306	160	8	autonomy	autonomy	NOUN
ajst-14306	160	9	characteristics	characteristic	NOUN
ajst-14306	160	10	of	of	ADP
ajst-14306	160	11	service	service	NOUN
ajst-14306	160	12	robots	robot	NOUN
ajst-14306	160	13	by	by	ADP
ajst-14306	160	14	finding	find	VERB
ajst-14306	160	15	experimentally	experimentally	ADV
ajst-14306	160	16	that	that	SCONJ
ajst-14306	160	17	robot	robot	NOUN
ajst-14306	160	18	autonomy	autonomy	NOUN
ajst-14306	160	19	affects	affect	VERB
ajst-14306	160	20	the	the	DET
ajst-14306	160	21	attribution	attribution	NOUN
ajst-14306	160	22	of	of	ADP
ajst-14306	160	23	customer	customer	NOUN
ajst-14306	160	24	responsibility	responsibility	NOUN
ajst-14306	160	25	after	after	ADP
ajst-14306	160	26	a	a	DET
ajst-14306	160	27	service	service	NOUN
ajst-14306	160	28	failure	failure	NOUN
ajst-14306	160	29	and	and	CCONJ
ajst-14306	160	30	that	that	SCONJ
ajst-14306	160	31	this	this	DET
ajst-14306	160	32	effect	effect	NOUN
ajst-14306	160	33	is	be	AUX
ajst-14306	160	34	mediated	mediate	VERB
ajst-14306	160	35	by	by	ADP
ajst-14306	160	36	controllability	controllability	NOUN
ajst-14306	160	37	.	.	PUNCT
ajst-14306	161	1	finally	finally	ADV
ajst-14306	161	2	,	,	PUNCT
ajst-14306	161	3	this	this	DET
ajst-14306	161	4	study	study	NOUN
ajst-14306	161	5	expands	expand	VERB
ajst-14306	161	6	the	the	DET
ajst-14306	161	7	scenarios	scenario	NOUN
ajst-14306	161	8	of	of	ADP
ajst-14306	161	9	attribution	attribution	NOUN
ajst-14306	161	10	theory	theory	NOUN
ajst-14306	161	11	by	by	ADP
ajst-14306	161	12	using	use	VERB
ajst-14306	161	13	attribution	attribution	NOUN
ajst-14306	161	14	theory	theory	NOUN
ajst-14306	161	15	to	to	PART
ajst-14306	161	16	study	study	VERB
ajst-14306	161	17	customers	customer	NOUN
ajst-14306	161	18	'	'	PART
ajst-14306	161	19	attributional	attributional	ADJ
ajst-14306	161	20	behaviors	behavior	NOUN
ajst-14306	161	21	in	in	ADP
ajst-14306	161	22	service	service	NOUN
ajst-14306	161	23	robot	robot	NOUN
ajst-14306	161	24	service	service	NOUN
ajst-14306	161	25	failure	failure	NOUN
ajst-14306	161	26	scenarios	scenario	NOUN
ajst-14306	161	27	.	.	PUNCT
ajst-14306	162	1	this	this	DET
ajst-14306	162	2	study	study	NOUN
ajst-14306	162	3	uses	use	VERB
ajst-14306	162	4	attribution	attribution	NOUN
ajst-14306	162	5	theory	theory	NOUN
ajst-14306	162	6	to	to	PART
ajst-14306	162	7	explore	explore	VERB
ajst-14306	162	8	customers	customer	NOUN
ajst-14306	162	9	'	'	PART
ajst-14306	162	10	attribution	attribution	NOUN
ajst-14306	162	11	of	of	ADP
ajst-14306	162	12	responsibility	responsibility	NOUN
ajst-14306	162	13	after	after	ADP
ajst-14306	162	14	the	the	DET
ajst-14306	162	15	service	service	NOUN
ajst-14306	162	16	failure	failure	NOUN
ajst-14306	162	17	of	of	ADP
ajst-14306	162	18	express	express	ADJ
ajst-14306	162	19	delivery	delivery	NOUN
ajst-14306	162	20	robots	robot	NOUN
ajst-14306	162	21	,	,	PUNCT
ajst-14306	162	22	which	which	PRON
ajst-14306	162	23	can	can	AUX
ajst-14306	162	24	help	help	VERB
ajst-14306	162	25	companies	company	NOUN
ajst-14306	162	26	understand	understand	VERB
ajst-14306	162	27	the	the	DET
ajst-14306	162	28	way	way	NOUN
ajst-14306	162	29	customers	customer	NOUN
ajst-14306	162	30	attribute	attribute	VERB
ajst-14306	162	31	when	when	SCONJ
ajst-14306	162	32	facing	face	VERB
ajst-14306	162	33	robot	robot	NOUN
ajst-14306	162	34	service	service	NOUN
ajst-14306	162	35	failure	failure	NOUN
ajst-14306	162	36	,	,	PUNCT
ajst-14306	162	37	and	and	CCONJ
ajst-14306	162	38	help	help	VERB
ajst-14306	162	39	companies	company	NOUN
ajst-14306	162	40	develop	develop	VERB
ajst-14306	162	41	remedial	remedial	ADJ
ajst-14306	162	42	measures	measure	NOUN
ajst-14306	162	43	after	after	ADP
ajst-14306	162	44	service	service	NOUN
ajst-14306	162	45	failure	failure	NOUN
ajst-14306	162	46	to	to	PART
ajst-14306	162	47	avoid	avoid	VERB
ajst-14306	162	48	the	the	DET
ajst-14306	162	49	loss	loss	NOUN
ajst-14306	162	50	of	of	ADP
ajst-14306	162	51	customer	customer	NOUN
ajst-14306	162	52	satisfaction	satisfaction	NOUN
ajst-14306	162	53	and	and	CCONJ
ajst-14306	162	54	loyalty	loyalty	NOUN
ajst-14306	162	55	.	.	PUNCT
ajst-14306	163	1	5.2	5.2	NUM
ajst-14306	163	2	.	.	PUNCT
ajst-14306	164	1	managerial	managerial	ADJ
ajst-14306	164	2	implications	implication	NOUN
ajst-14306	164	3	according	accord	VERB
ajst-14306	164	4	to	to	ADP
ajst-14306	164	5	the	the	DET
ajst-14306	164	6	results	result	NOUN
ajst-14306	164	7	of	of	ADP
ajst-14306	164	8	the	the	DET
ajst-14306	164	9	experimental	experimental	ADJ
ajst-14306	164	10	analysis	analysis	NOUN
ajst-14306	164	11	,	,	PUNCT
ajst-14306	164	12	the	the	DET
ajst-14306	164	13	autonomy	autonomy	NOUN
ajst-14306	164	14	feature	feature	NOUN
ajst-14306	164	15	of	of	ADP
ajst-14306	164	16	the	the	DET
ajst-14306	164	17	express	express	ADJ
ajst-14306	164	18	delivery	delivery	NOUN
ajst-14306	164	19	robot	robot	NOUN
ajst-14306	164	20	affects	affect	VERB
ajst-14306	164	21	the	the	DET
ajst-14306	164	22	attribution	attribution	NOUN
ajst-14306	164	23	of	of	ADP
ajst-14306	164	24	customer	customer	NOUN
ajst-14306	164	25	responsibility	responsibility	NOUN
ajst-14306	164	26	after	after	ADP
ajst-14306	164	27	a	a	DET
ajst-14306	164	28	service	service	NOUN
ajst-14306	164	29	failure	failure	NOUN
ajst-14306	164	30	,	,	PUNCT
ajst-14306	164	31	and	and	CCONJ
ajst-14306	164	32	controllability	controllability	NOUN
ajst-14306	164	33	partially	partially	ADV
ajst-14306	164	34	mediates	mediate	VERB
ajst-14306	164	35	this	this	DET
ajst-14306	164	36	effect	effect	NOUN
ajst-14306	164	37	.	.	PUNCT
ajst-14306	165	1	this	this	DET
ajst-14306	165	2	finding	finding	NOUN
ajst-14306	165	3	can	can	AUX
ajst-14306	165	4	provide	provide	VERB
ajst-14306	165	5	suggestions	suggestion	NOUN
ajst-14306	165	6	for	for	ADP
ajst-14306	165	7	the	the	DET
ajst-14306	165	8	development	development	NOUN
ajst-14306	165	9	of	of	ADP
ajst-14306	165	10	express	express	ADJ
ajst-14306	165	11	delivery	delivery	NOUN
ajst-14306	165	12	robots	robot	NOUN
ajst-14306	165	13	.	.	PUNCT
ajst-14306	166	1	when	when	SCONJ
ajst-14306	166	2	designing	design	VERB
ajst-14306	166	3	service	service	NOUN
ajst-14306	166	4	robots	robot	NOUN
ajst-14306	166	5	,	,	PUNCT
ajst-14306	166	6	it	it	PRON
ajst-14306	166	7	is	be	AUX
ajst-14306	166	8	important	important	ADJ
ajst-14306	166	9	to	to	PART
ajst-14306	166	10	focus	focus	VERB
ajst-14306	166	11	on	on	ADP
ajst-14306	166	12	the	the	DET
ajst-14306	166	13	autonomous	autonomous	ADJ
ajst-14306	166	14	design	design	NOUN
ajst-14306	166	15	of	of	ADP
ajst-14306	166	16	the	the	DET
ajst-14306	166	17	robot	robot	NOUN
ajst-14306	166	18	.	.	PUNCT
ajst-14306	167	1	the	the	DET
ajst-14306	167	2	common	common	ADJ
ajst-14306	167	3	service	service	NOUN
ajst-14306	167	4	robots	robot	NOUN
ajst-14306	167	5	on	on	ADP
ajst-14306	167	6	the	the	DET
ajst-14306	167	7	market	market	NOUN
ajst-14306	167	8	today	today	NOUN
ajst-14306	167	9	have	have	VERB
ajst-14306	167	10	many	many	ADJ
ajst-14306	167	11	designs	design	NOUN
ajst-14306	167	12	in	in	ADP
ajst-14306	167	13	anthropomorphic	anthropomorphic	ADJ
ajst-14306	167	14	features	feature	NOUN
ajst-14306	167	15	,	,	PUNCT
ajst-14306	167	16	but	but	CCONJ
ajst-14306	167	17	the	the	DET
ajst-14306	167	18	design	design	NOUN
ajst-14306	167	19	of	of	ADP
ajst-14306	167	20	robot	robot	NOUN
ajst-14306	167	21	autonomy	autonomy	NOUN
ajst-14306	167	22	is	be	AUX
ajst-14306	167	23	rarely	rarely	ADV
ajst-14306	167	24	reflected	reflect	VERB
ajst-14306	167	25	.	.	PUNCT
ajst-14306	168	1	service	service	NOUN
ajst-14306	168	2	robots	robot	NOUN
ajst-14306	168	3	have	have	AUX
ajst-14306	168	4	appeared	appear	VERB
ajst-14306	168	5	in	in	ADP
ajst-14306	168	6	more	more	ADJ
ajst-14306	168	7	and	and	CCONJ
ajst-14306	168	8	more	more	ADJ
ajst-14306	168	9	service	service	NOUN
ajst-14306	168	10	scenarios	scenario	NOUN
ajst-14306	168	11	and	and	CCONJ
ajst-14306	168	12	undertake	undertake	VERB
ajst-14306	168	13	different	different	ADJ
ajst-14306	168	14	types	type	NOUN
ajst-14306	168	15	of	of	ADP
ajst-14306	168	16	service	service	NOUN
ajst-14306	168	17	tasks	task	NOUN
ajst-14306	168	18	.	.	PUNCT
ajst-14306	169	1	it	it	PRON
ajst-14306	169	2	is	be	AUX
ajst-14306	169	3	important	important	ADJ
ajst-14306	169	4	to	to	PART
ajst-14306	169	5	enhance	enhance	VERB
ajst-14306	169	6	the	the	DET
ajst-14306	169	7	autonomy	autonomy	NOUN
ajst-14306	169	8	of	of	ADP
ajst-14306	169	9	service	service	NOUN
ajst-14306	169	10	robots	robot	NOUN
ajst-14306	169	11	so	so	SCONJ
ajst-14306	169	12	that	that	SCONJ
ajst-14306	169	13	they	they	PRON
ajst-14306	169	14	have	have	VERB
ajst-14306	169	15	the	the	DET
ajst-14306	169	16	ability	ability	NOUN
ajst-14306	169	17	to	to	PART
ajst-14306	169	18	adjust	adjust	VERB
ajst-14306	169	19	to	to	ADP
ajst-14306	169	20	the	the	DET
ajst-14306	169	21	service	service	NOUN
ajst-14306	169	22	environment	environment	NOUN
ajst-14306	169	23	.	.	PUNCT
ajst-14306	170	1	in	in	ADP
ajst-14306	170	2	addition	addition	NOUN
ajst-14306	170	3	,	,	PUNCT
ajst-14306	170	4	this	this	DET
ajst-14306	170	5	study	study	NOUN
ajst-14306	170	6	provides	provide	VERB
ajst-14306	170	7	recommendations	recommendation	NOUN
ajst-14306	170	8	for	for	ADP
ajst-14306	170	9	the	the	DET
ajst-14306	170	10	application	application	NOUN
ajst-14306	170	11	of	of	ADP
ajst-14306	170	12	express	express	ADJ
ajst-14306	170	13	delivery	delivery	NOUN
ajst-14306	170	14	robots	robot	NOUN
ajst-14306	170	15	.	.	PUNCT
ajst-14306	171	1	robot	robot	NOUN
ajst-14306	171	2	service	service	NOUN
ajst-14306	171	3	failure	failure	NOUN
ajst-14306	171	4	is	be	AUX
ajst-14306	171	5	unavoidable	unavoidable	ADJ
ajst-14306	171	6	due	due	ADJ
ajst-14306	171	7	to	to	ADP
ajst-14306	171	8	technology	technology	NOUN
ajst-14306	171	9	and	and	CCONJ
ajst-14306	171	10	service	service	NOUN
ajst-14306	171	11	environment	environment	NOUN
ajst-14306	171	12	.	.	PUNCT
ajst-14306	172	1	therefore	therefore	ADV
ajst-14306	172	2	,	,	PUNCT
ajst-14306	172	3	while	while	SCONJ
ajst-14306	172	4	introducing	introduce	VERB
ajst-14306	172	5	express	express	ADJ
ajst-14306	172	6	delivery	delivery	NOUN
ajst-14306	172	7	robots	robot	NOUN
ajst-14306	172	8	to	to	PART
ajst-14306	172	9	reduce	reduce	VERB
ajst-14306	172	10	costs	cost	NOUN
ajst-14306	172	11	and	and	CCONJ
ajst-14306	172	12	improve	improve	VERB
ajst-14306	172	13	service	service	NOUN
ajst-14306	172	14	quality	quality	NOUN
ajst-14306	172	15	,	,	PUNCT
ajst-14306	172	16	it	it	PRON
ajst-14306	172	17	is	be	AUX
ajst-14306	172	18	also	also	ADV
ajst-14306	172	19	necessary	necessary	ADJ
ajst-14306	172	20	to	to	PART
ajst-14306	172	21	consider	consider	VERB
ajst-14306	172	22	remedial	remedial	ADJ
ajst-14306	172	23	measures	measure	NOUN
ajst-14306	172	24	after	after	SCONJ
ajst-14306	172	25	the	the	DET
ajst-14306	172	26	occurrence	occurrence	NOUN
ajst-14306	172	27	of	of	ADP
ajst-14306	172	28	robot	robot	NOUN
ajst-14306	172	29	service	service	NOUN
ajst-14306	172	30	failures	failure	NOUN
ajst-14306	172	31	to	to	PART
ajst-14306	172	32	avoid	avoid	VERB
ajst-14306	172	33	reducing	reduce	VERB
ajst-14306	172	34	customer	customer	NOUN
ajst-14306	172	35	satisfaction	satisfaction	NOUN
ajst-14306	172	36	and	and	CCONJ
ajst-14306	172	37	willingness	willingness	NOUN
ajst-14306	172	38	to	to	PART
ajst-14306	172	39	use	use	VERB
ajst-14306	172	40	due	due	ADJ
ajst-14306	172	41	to	to	ADP
ajst-14306	172	42	service	service	NOUN
ajst-14306	172	43	failures	failure	NOUN
ajst-14306	172	44	.	.	PUNCT
ajst-14306	173	1	for	for	ADP
ajst-14306	173	2	example	example	NOUN
ajst-14306	173	3	,	,	PUNCT
ajst-14306	173	4	when	when	SCONJ
ajst-14306	173	5	a	a	DET
ajst-14306	173	6	service	service	NOUN
ajst-14306	173	7	failure	failure	NOUN
ajst-14306	173	8	occurs	occur	VERB
ajst-14306	173	9	,	,	PUNCT
ajst-14306	173	10	develop	develop	VERB
ajst-14306	173	11	appropriate	appropriate	ADJ
ajst-14306	173	12	compensation	compensation	NOUN
ajst-14306	173	13	measures	measure	NOUN
ajst-14306	173	14	.	.	PUNCT
ajst-14306	174	1	6	6	X
ajst-14306	174	2	.	.	X
ajst-14306	174	3	research	research	NOUN
ajst-14306	174	4	limitations	limitation	NOUN
ajst-14306	174	5	and	and	CCONJ
ajst-14306	174	6	future	future	ADJ
ajst-14306	174	7	research	research	NOUN
ajst-14306	174	8	in	in	ADP
ajst-14306	174	9	conjunction	conjunction	NOUN
ajst-14306	174	10	with	with	ADP
ajst-14306	174	11	the	the	DET
ajst-14306	174	12	literature	literature	NOUN
ajst-14306	174	13	compilation	compilation	NOUN
ajst-14306	174	14	and	and	CCONJ
ajst-14306	174	15	findings	finding	NOUN
ajst-14306	174	16	,	,	PUNCT
ajst-14306	174	17	this	this	DET
ajst-14306	174	18	study	study	NOUN
ajst-14306	174	19	suffers	suffer	VERB
ajst-14306	174	20	from	from	ADP
ajst-14306	174	21	the	the	DET
ajst-14306	174	22	following	follow	VERB
ajst-14306	174	23	three	three	NUM
ajst-14306	174	24	shortcomings	shortcoming	NOUN
ajst-14306	174	25	:	:	PUNCT
ajst-14306	174	26	first	first	ADV
ajst-14306	174	27	,	,	PUNCT
ajst-14306	174	28	this	this	DET
ajst-14306	174	29	study	study	NOUN
ajst-14306	174	30	used	use	VERB
ajst-14306	174	31	an	an	DET
ajst-14306	174	32	experimental	experimental	ADJ
ajst-14306	174	33	questionnaire	questionnaire	NOUN
ajst-14306	174	34	method	method	NOUN
ajst-14306	174	35	to	to	PART
ajst-14306	174	36	explore	explore	VERB
ajst-14306	174	37	the	the	DET
ajst-14306	174	38	attribution	attribution	NOUN
ajst-14306	174	39	of	of	ADP
ajst-14306	174	40	customer	customer	NOUN
ajst-14306	174	41	responsibility	responsibility	NOUN
ajst-14306	174	42	after	after	ADP
ajst-14306	174	43	service	service	NOUN
ajst-14306	174	44	failure	failure	NOUN
ajst-14306	174	45	of	of	ADP
ajst-14306	174	46	a	a	DET
ajst-14306	174	47	express	express	ADJ
ajst-14306	174	48	delivery	delivery	NOUN
ajst-14306	174	49	robot	robot	NOUN
ajst-14306	174	50	,	,	PUNCT
ajst-14306	174	51	and	and	CCONJ
ajst-14306	174	52	the	the	DET
ajst-14306	174	53	use	use	NOUN
ajst-14306	174	54	of	of	ADP
ajst-14306	174	55	textual	textual	ADJ
ajst-14306	174	56	descriptions	description	NOUN
ajst-14306	174	57	to	to	PART
ajst-14306	174	58	implement	implement	VERB
ajst-14306	174	59	the	the	DET
ajst-14306	174	60	variable	variable	ADJ
ajst-14306	174	61	manipulation	manipulation	NOUN
ajst-14306	174	62	may	may	AUX
ajst-14306	174	63	have	have	AUX
ajst-14306	174	64	resulted	result	VERB
ajst-14306	174	65	in	in	ADP
ajst-14306	174	66	insufficient	insufficient	ADJ
ajst-14306	174	67	experimental	experimental	ADJ
ajst-14306	174	68	stimuli	stimulus	NOUN
ajst-14306	174	69	.	.	PUNCT
ajst-14306	175	1	the	the	DET
ajst-14306	175	2	source	source	NOUN
ajst-14306	175	3	of	of	ADP
ajst-14306	175	4	data	datum	NOUN
ajst-14306	175	5	was	be	AUX
ajst-14306	175	6	mainly	mainly	ADV
ajst-14306	175	7	from	from	ADP
ajst-14306	175	8	questionnaires	questionnaire	NOUN
ajst-14306	175	9	recovered	recover	VERB
ajst-14306	175	10	from	from	ADP
ajst-14306	175	11	online	online	ADJ
ajst-14306	175	12	platforms	platform	NOUN
ajst-14306	175	13	,	,	PUNCT
ajst-14306	175	14	which	which	PRON
ajst-14306	175	15	may	may	AUX
ajst-14306	175	16	have	have	AUX
ajst-14306	175	17	led	lead	VERB
ajst-14306	175	18	to	to	ADP
ajst-14306	175	19	a	a	DET
ajst-14306	175	20	lack	lack	NOUN
ajst-14306	175	21	of	of	ADP
ajst-14306	175	22	heterogeneity	heterogeneity	NOUN
ajst-14306	175	23	in	in	ADP
ajst-14306	175	24	the	the	DET
ajst-14306	175	25	characteristics	characteristic	NOUN
ajst-14306	175	26	of	of	ADP
ajst-14306	175	27	the	the	DET
ajst-14306	175	28	subject	subject	NOUN
ajst-14306	175	29	group	group	NOUN
ajst-14306	175	30	.	.	PUNCT
ajst-14306	176	1	future	future	ADJ
ajst-14306	176	2	studies	study	NOUN
ajst-14306	176	3	should	should	AUX
ajst-14306	176	4	incorporate	incorporate	VERB
ajst-14306	176	5	fieldwork	fieldwork	NOUN
ajst-14306	176	6	to	to	PART
ajst-14306	176	7	expand	expand	VERB
ajst-14306	176	8	the	the	DET
ajst-14306	176	9	experimental	experimental	ADJ
ajst-14306	176	10	sample	sample	NOUN
ajst-14306	176	11	size	size	NOUN
ajst-14306	176	12	.	.	PUNCT
ajst-14306	177	1	second	second	ADJ
ajst-14306	177	2	,	,	PUNCT
ajst-14306	177	3	this	this	DET
ajst-14306	177	4	study	study	NOUN
ajst-14306	177	5	did	do	AUX
ajst-14306	177	6	not	not	PART
ajst-14306	177	7	consider	consider	VERB
ajst-14306	177	8	customer	customer	NOUN
ajst-14306	177	9	characteristics	characteristic	NOUN
ajst-14306	177	10	in	in	ADP
ajst-14306	177	11	designing	design	VERB
ajst-14306	177	12	the	the	DET
ajst-14306	177	13	model	model	NOUN
ajst-14306	177	14	.	.	PUNCT
ajst-14306	178	1	in	in	ADP
ajst-14306	178	2	this	this	DET
ajst-14306	178	3	study	study	NOUN
ajst-14306	178	4	,	,	PUNCT
ajst-14306	178	5	only	only	ADV
ajst-14306	178	6	robot	robot	NOUN
ajst-14306	178	7	features	feature	NOUN
ajst-14306	178	8	and	and	CCONJ
ajst-14306	178	9	human	human	ADJ
ajst-14306	178	10	-	-	PUNCT
ajst-14306	178	11	robot	robot	NOUN
ajst-14306	178	12	interaction	interaction	NOUN
ajst-14306	178	13	features	feature	NOUN
ajst-14306	178	14	were	be	AUX
ajst-14306	178	15	considered	consider	VERB
ajst-14306	178	16	in	in	ADP
ajst-14306	178	17	the	the	DET
ajst-14306	178	18	design	design	NOUN
ajst-14306	178	19	of	of	ADP
ajst-14306	178	20	the	the	DET
ajst-14306	178	21	model	model	NOUN
ajst-14306	178	22	,	,	PUNCT
ajst-14306	178	23	and	and	CCONJ
ajst-14306	178	24	no	no	DET
ajst-14306	178	25	customer	customer	NOUN
ajst-14306	178	26	features	feature	NOUN
ajst-14306	178	27	were	be	AUX
ajst-14306	178	28	included	include	VERB
ajst-14306	178	29	.	.	PUNCT
ajst-14306	179	1	customers	customer	NOUN
ajst-14306	179	2	'	'	PART
ajst-14306	179	3	personal	personal	ADJ
ajst-14306	179	4	characteristics	characteristic	NOUN
ajst-14306	179	5	also	also	ADV
ajst-14306	179	6	influence	influence	VERB
ajst-14306	179	7	the	the	DET
ajst-14306	179	8	way	way	NOUN
ajst-14306	179	9	they	they	PRON
ajst-14306	179	10	attribute	attribute	VERB
ajst-14306	179	11	when	when	SCONJ
ajst-14306	179	12	faced	face	VERB
ajst-14306	179	13	with	with	ADP
ajst-14306	179	14	service	service	NOUN
ajst-14306	179	15	failures	failure	NOUN
ajst-14306	179	16	,	,	PUNCT
ajst-14306	179	17	e.g.	e.g.	ADV
ajst-14306	179	18	,	,	PUNCT
ajst-14306	179	19	previous	previous	ADJ
ajst-14306	179	20	studies	study	NOUN
ajst-14306	179	21	have	have	AUX
ajst-14306	179	22	demonstrated	demonstrate	VERB
ajst-14306	179	23	that	that	SCONJ
ajst-14306	179	24	customers	customer	NOUN
ajst-14306	179	25	'	'	PART
ajst-14306	179	26	self	self	NOUN
ajst-14306	179	27	-	-	PUNCT
ajst-14306	179	28	efficacy	efficacy	NOUN
ajst-14306	179	29	for	for	ADP
ajst-14306	179	30	technology	technology	NOUN
ajst-14306	179	31	,	,	PUNCT
ajst-14306	179	32	and	and	CCONJ
ajst-14306	179	33	their	their	PRON
ajst-14306	179	34	need	need	NOUN
ajst-14306	179	35	for	for	ADP
ajst-14306	179	36	interpersonal	interpersonal	ADJ
ajst-14306	179	37	interactions	interaction	NOUN
ajst-14306	179	38	affect	affect	VERB
ajst-14306	179	39	their	their	PRON
ajst-14306	179	40	preference	preference	NOUN
ajst-14306	179	41	and	and	CCONJ
ajst-14306	179	42	attributional	attributional	ADJ
ajst-14306	179	43	approach	approach	NOUN
ajst-14306	179	44	to	to	ADP
ajst-14306	179	45	robots[32	robots[32	PROPN
ajst-14306	179	46	]	]	PUNCT
ajst-14306	179	47	,	,	PUNCT
ajst-14306	179	48	[	[	X
ajst-14306	179	49	51	51	NUM
ajst-14306	179	50	]	]	PUNCT
ajst-14306	179	51	.	.	PUNCT
ajst-14306	180	1	finally	finally	ADV
ajst-14306	180	2	,	,	PUNCT
ajst-14306	180	3	this	this	DET
ajst-14306	180	4	study	study	NOUN
ajst-14306	180	5	uses	use	VERB
ajst-14306	180	6	a	a	DET
ajst-14306	180	7	single	single	ADJ
ajst-14306	180	8	experimental	experimental	ADJ
ajst-14306	180	9	scenario	scenario	NOUN
ajst-14306	180	10	to	to	PART
ajst-14306	180	11	validate	validate	VERB
ajst-14306	180	12	the	the	DET
ajst-14306	180	13	route	route	NOUN
ajst-14306	180	14	by	by	ADP
ajst-14306	180	15	which	which	PRON
ajst-14306	180	16	the	the	DET
ajst-14306	180	17	autonomy	autonomy	NOUN
ajst-14306	180	18	of	of	ADP
ajst-14306	180	19	a	a	DET
ajst-14306	180	20	express	express	ADJ
ajst-14306	180	21	delivery	delivery	NOUN
ajst-14306	180	22	robot	robot	NOUN
ajst-14306	180	23	affects	affect	VERB
ajst-14306	180	24	the	the	DET
ajst-14306	180	25	attribution	attribution	NOUN
ajst-14306	180	26	of	of	ADP
ajst-14306	180	27	customer	customer	NOUN
ajst-14306	180	28	responsibility	responsibility	NOUN
ajst-14306	180	29	after	after	ADP
ajst-14306	180	30	a	a	DET
ajst-14306	180	31	service	service	NOUN
ajst-14306	180	32	failure	failure	NOUN
ajst-14306	180	33	,	,	PUNCT
ajst-14306	180	34	but	but	CCONJ
ajst-14306	180	35	it	it	PRON
ajst-14306	180	36	remains	remain	VERB
ajst-14306	180	37	to	to	PART
ajst-14306	180	38	be	be	AUX
ajst-14306	180	39	explored	explore	VERB
ajst-14306	180	40	whether	whether	SCONJ
ajst-14306	180	41	this	this	DET
ajst-14306	180	42	finding	finding	NOUN
ajst-14306	180	43	applies	apply	VERB
ajst-14306	180	44	equally	equally	ADV
ajst-14306	180	45	to	to	ADP
ajst-14306	180	46	other	other	ADJ
ajst-14306	180	47	service	service	NOUN
ajst-14306	180	48	scenarios	scenario	NOUN
ajst-14306	180	49	.	.	PUNCT
ajst-14306	181	1	subsequent	subsequent	ADJ
ajst-14306	181	2	experiments	experiment	NOUN
ajst-14306	181	3	should	should	AUX
ajst-14306	181	4	be	be	AUX
ajst-14306	181	5	designed	design	VERB
ajst-14306	181	6	to	to	PART
ajst-14306	181	7	be	be	AUX
ajst-14306	181	8	repeated	repeat	VERB
ajst-14306	181	9	with	with	ADP
ajst-14306	181	10	different	different	ADJ
ajst-14306	181	11	experimental	experimental	ADJ
ajst-14306	181	12	scenarios	scenario	NOUN
ajst-14306	181	13	to	to	PART
ajst-14306	181	14	verify	verify	VERB
ajst-14306	181	15	the	the	DET
ajst-14306	181	16	applicability	applicability	NOUN
ajst-14306	181	17	of	of	ADP
ajst-14306	181	18	the	the	DET
ajst-14306	181	19	conclusions	conclusion	NOUN
ajst-14306	181	20	.	.	PUNCT
ajst-14306	182	1	acknowledgment	acknowledgment	NOUN
ajst-14306	182	2	this	this	DET
ajst-14306	182	3	work	work	NOUN
ajst-14306	182	4	was	be	AUX
ajst-14306	182	5	supported	support	VERB
ajst-14306	182	6	by	by	ADP
ajst-14306	182	7	a	a	DET
ajst-14306	182	8	scientific	scientific	ADJ
ajst-14306	182	9	research	research	NOUN
ajst-14306	182	10	project	project	NOUN
ajst-14306	182	11	(	(	PUNCT
ajst-14306	182	12	2021sk009	2021sk009	NOUN
ajst-14306	182	13	)	)	PUNCT
ajst-14306	182	14	of	of	ADP
ajst-14306	182	15	tianjin	tianjin	PROPN
ajst-14306	182	16	municipal	municipal	PROPN
ajst-14306	182	17	education	education	PROPN
ajst-14306	182	18	commission	commission	PROPN
ajst-14306	182	19	.	.	PUNCT
ajst-14306	183	1	references	reference	NOUN
ajst-14306	183	2	[	[	X
ajst-14306	183	3	1	1	NUM
ajst-14306	183	4	]	]	PUNCT
ajst-14306	183	5	r.	r.	PROPN
ajst-14306	183	6	a.	a.	PROPN
ajst-14306	183	7	bhimasta	bhimasta	PROPN
ajst-14306	183	8	and	and	CCONJ
ajst-14306	183	9	p.-y	p.-y	NOUN
ajst-14306	183	10	.	.	PUNCT
ajst-14306	184	1	kuo	kuo	PROPN
ajst-14306	184	2	,	,	PUNCT
ajst-14306	184	3	“	"	PUNCT
ajst-14306	184	4	what	what	PRON
ajst-14306	184	5	causes	cause	VERB
ajst-14306	184	6	the	the	DET
ajst-14306	184	7	adoption	adoption	NOUN
ajst-14306	184	8	failure	failure	NOUN
ajst-14306	184	9	of	of	ADP
ajst-14306	184	10	service	service	NOUN
ajst-14306	184	11	robots	robot	NOUN
ajst-14306	184	12	?	?	PUNCT
ajst-14306	184	13	:	:	PUNCT
ajst-14306	184	14	a	a	DET
ajst-14306	184	15	case	case	NOUN
ajst-14306	184	16	of	of	ADP
ajst-14306	184	17	henn	henn	PROPN
ajst-14306	184	18	-	-	PUNCT
ajst-14306	184	19	na	na	PROPN
ajst-14306	184	20	hotel	hotel	NOUN
ajst-14306	184	21	in	in	ADP
ajst-14306	184	22	japan	japan	PROPN
ajst-14306	184	23	,	,	PUNCT
ajst-14306	184	24	”	"	PUNCT
ajst-14306	184	25	in	in	ADP
ajst-14306	184	26	adjunct	adjunct	ADJ
ajst-14306	184	27	proceedings	proceeding	NOUN
ajst-14306	184	28	of	of	ADP
ajst-14306	184	29	the	the	DET
ajst-14306	184	30	2019	2019	NUM
ajst-14306	184	31	acm	acm	PROPN
ajst-14306	184	32	international	international	ADJ
ajst-14306	184	33	joint	joint	ADJ
ajst-14306	184	34	conference	conference	NOUN
ajst-14306	184	35	on	on	ADP
ajst-14306	184	36	pervasive	pervasive	ADJ
ajst-14306	184	37	and	and	CCONJ
ajst-14306	184	38	ubiquitous	ubiquitous	ADJ
ajst-14306	184	39	computing	computing	NOUN
ajst-14306	184	40	and	and	CCONJ
ajst-14306	184	41	proceedings	proceeding	NOUN
ajst-14306	184	42	of	of	ADP
ajst-14306	184	43	the	the	DET
ajst-14306	184	44	2019	2019	NUM
ajst-14306	184	45	acm	acm	PROPN
ajst-14306	184	46	international	international	ADJ
ajst-14306	184	47	symposium	symposium	NOUN
ajst-14306	184	48	on	on	ADP
ajst-14306	184	49	wearable	wearable	ADJ
ajst-14306	184	50	computers	computer	NOUN
ajst-14306	184	51	,	,	PUNCT
ajst-14306	184	52	london	london	PROPN
ajst-14306	184	53	united	united	PROPN
ajst-14306	184	54	kingdom	kingdom	PROPN
ajst-14306	184	55	:	:	PUNCT
ajst-14306	184	56	acm	acm	PROPN
ajst-14306	184	57	,	,	PUNCT
ajst-14306	184	58	sep	sep	PROPN
ajst-14306	184	59	.	.	PROPN
ajst-14306	184	60	2019	2019	NUM
ajst-14306	184	61	,	,	PUNCT
ajst-14306	184	62	pp	pp	ADJ
ajst-14306	184	63	.	.	PUNCT
ajst-14306	185	1	1107–1112	1107–1112	NUM
ajst-14306	185	2	.	.	PUNCT
ajst-14306	186	1	[	[	X
ajst-14306	186	2	2	2	NUM
ajst-14306	186	3	]	]	PUNCT
ajst-14306	186	4	a.	a.	NOUN
ajst-14306	186	5	parasuraman	parasuraman	NOUN
ajst-14306	186	6	,	,	PUNCT
ajst-14306	186	7	v.	v.	ADP
ajst-14306	186	8	a.	a.	NOUN
ajst-14306	186	9	zeithaml	zeithaml	PROPN
ajst-14306	186	10	,	,	PUNCT
ajst-14306	186	11	and	and	CCONJ
ajst-14306	186	12	l.	l.	PROPN
ajst-14306	186	13	l.	l.	PROPN
ajst-14306	186	14	berry	berry	PROPN
ajst-14306	186	15	,	,	PUNCT
ajst-14306	186	16	“	"	PUNCT
ajst-14306	186	17	a	a	DET
ajst-14306	186	18	conceptual	conceptual	ADJ
ajst-14306	186	19	model	model	NOUN
ajst-14306	186	20	of	of	ADP
ajst-14306	186	21	service	service	NOUN
ajst-14306	186	22	quality	quality	NOUN
ajst-14306	186	23	and	and	CCONJ
ajst-14306	186	24	its	its	PRON
ajst-14306	186	25	implications	implication	NOUN
ajst-14306	186	26	for	for	ADP
ajst-14306	186	27	future	future	ADJ
ajst-14306	186	28	research	research	NOUN
ajst-14306	186	29	,	,	PUNCT
ajst-14306	186	30	”	"	PUNCT
ajst-14306	186	31	journal	journal	NOUN
ajst-14306	186	32	of	of	ADP
ajst-14306	186	33	marketing	marketing	NOUN
ajst-14306	186	34	,	,	PUNCT
ajst-14306	186	35	vol	vol	NOUN
ajst-14306	186	36	.	.	PROPN
ajst-14306	186	37	49	49	NUM
ajst-14306	186	38	,	,	PUNCT
ajst-14306	186	39	no	no	INTJ
ajst-14306	186	40	.	.	NOUN
ajst-14306	186	41	4	4	NUM
ajst-14306	186	42	,	,	PUNCT
ajst-14306	186	43	pp	pp	ADJ
ajst-14306	186	44	.	.	PUNCT
ajst-14306	187	1	41	41	NUM
ajst-14306	187	2	–	–	PUNCT
ajst-14306	187	3	50	50	NUM
ajst-14306	187	4	,	,	PUNCT
ajst-14306	187	5	sep	sep	PROPN
ajst-14306	187	6	.	.	PROPN
ajst-14306	187	7	1985	1985	NUM
ajst-14306	187	8	.	.	PUNCT
ajst-14306	188	1	[	[	X
ajst-14306	188	2	3	3	X
ajst-14306	188	3	]	]	X
ajst-14306	188	4	m.	m.	NOUN
ajst-14306	188	5	l.	l.	PROPN
ajst-14306	188	6	richins	richins	PROPN
ajst-14306	188	7	,	,	PUNCT
ajst-14306	188	8	“	"	PUNCT
ajst-14306	188	9	negative	negative	ADJ
ajst-14306	188	10	word	word	NOUN
ajst-14306	188	11	-	-	PUNCT
ajst-14306	188	12	of	of	ADP
ajst-14306	188	13	-	-	PUNCT
ajst-14306	188	14	mouth	mouth	NOUN
ajst-14306	188	15	by	by	ADP
ajst-14306	188	16	dissatisfied	dissatisfied	ADJ
ajst-14306	188	17	consumers	consumer	NOUN
ajst-14306	188	18	:	:	PUNCT
ajst-14306	188	19	a	a	DET
ajst-14306	188	20	pilot	pilot	NOUN
ajst-14306	188	21	study	study	NOUN
ajst-14306	188	22	”	"	PUNCT
ajst-14306	188	23	.	.	PUNCT
ajst-14306	189	1	[	[	X
ajst-14306	189	2	4	4	X
ajst-14306	189	3	]	]	PUNCT
ajst-14306	189	4	b.	b.	NOUN
ajst-14306	189	5	weiner	weiner	NOUN
ajst-14306	189	6	,	,	PUNCT
ajst-14306	189	7	“	"	PUNCT
ajst-14306	189	8	attributional	attributional	ADJ
ajst-14306	189	9	thoughts	thought	NOUN
ajst-14306	189	10	about	about	ADP
ajst-14306	189	11	consumer	consumer	NOUN
ajst-14306	189	12	behavior	behavior	NOUN
ajst-14306	189	13	,	,	PUNCT
ajst-14306	189	14	”	"	PUNCT
ajst-14306	189	15	j.	j.	PROPN
ajst-14306	189	16	cons	cons	PROPN
ajst-14306	189	17	.	.	PUNCT
ajst-14306	190	1	res	re	NOUN
ajst-14306	190	2	.	.	PROPN
ajst-14306	190	3	,	,	PUNCT
ajst-14306	190	4	vol	vol	NOUN
ajst-14306	190	5	.	.	PROPN
ajst-14306	190	6	27	27	NUM
ajst-14306	190	7	,	,	PUNCT
ajst-14306	190	8	no	no	INTJ
ajst-14306	190	9	.	.	NOUN
ajst-14306	190	10	3	3	NUM
ajst-14306	190	11	,	,	PUNCT
ajst-14306	190	12	pp	pp	ADJ
ajst-14306	190	13	.	.	PUNCT
ajst-14306	191	1	382–387	382–387	NUM
ajst-14306	191	2	,	,	PUNCT
ajst-14306	191	3	dec	dec	PROPN
ajst-14306	191	4	.	.	PROPN
ajst-14306	191	5	2000	2000	NUM
ajst-14306	191	6	.	.	PUNCT
ajst-14306	192	1	183	183	NUM
ajst-14306	193	1	[	[	X
ajst-14306	193	2	5	5	NUM
ajst-14306	193	3	]	]	PUNCT
ajst-14306	193	4	x.	x.	NOUN
ajst-14306	193	5	leo	leo	PROPN
ajst-14306	193	6	and	and	CCONJ
ajst-14306	193	7	y.	y.	PROPN
ajst-14306	193	8	e.	e.	PROPN
ajst-14306	194	1	huh	huh	PROPN
ajst-14306	194	2	,	,	PUNCT
ajst-14306	194	3	“	"	PUNCT
ajst-14306	194	4	who	who	PRON
ajst-14306	194	5	gets	get	VERB
ajst-14306	194	6	the	the	DET
ajst-14306	194	7	blame	blame	NOUN
ajst-14306	194	8	for	for	ADP
ajst-14306	194	9	service	service	NOUN
ajst-14306	194	10	failures	failure	NOUN
ajst-14306	194	11	?	?	PUNCT
ajst-14306	195	1	attribution	attribution	NOUN
ajst-14306	195	2	of	of	ADP
ajst-14306	195	3	responsibility	responsibility	NOUN
ajst-14306	195	4	toward	toward	ADP
ajst-14306	195	5	robot	robot	NOUN
ajst-14306	195	6	versus	versus	ADP
ajst-14306	195	7	human	human	ADJ
ajst-14306	195	8	service	service	NOUN
ajst-14306	195	9	providers	provider	NOUN
ajst-14306	195	10	and	and	CCONJ
ajst-14306	195	11	service	service	NOUN
ajst-14306	195	12	firms	firm	NOUN
ajst-14306	195	13	,	,	PUNCT
ajst-14306	195	14	”	"	PUNCT
ajst-14306	195	15	computers	computer	NOUN
ajst-14306	195	16	in	in	ADP
ajst-14306	195	17	human	human	ADJ
ajst-14306	195	18	behavior	behavior	NOUN
ajst-14306	195	19	,	,	PUNCT
ajst-14306	195	20	vol	vol	NOUN
ajst-14306	195	21	.	.	PROPN
ajst-14306	195	22	113	113	NUM
ajst-14306	195	23	,	,	PUNCT
ajst-14306	195	24	p.	p.	NOUN
ajst-14306	195	25	106520	106520	NUM
ajst-14306	195	26	,	,	PUNCT
ajst-14306	195	27	dec	dec	PROPN
ajst-14306	195	28	.	.	PROPN
ajst-14306	195	29	2020	2020	NUM
ajst-14306	195	30	.	.	PUNCT
ajst-14306	196	1	[	[	X
ajst-14306	196	2	6	6	NUM
ajst-14306	196	3	]	]	PUNCT
ajst-14306	196	4	j.	j.	PROPN
ajst-14306	196	5	wirtz	wirtz	PROPN
ajst-14306	196	6	et	et	PROPN
ajst-14306	196	7	al	al	PROPN
ajst-14306	196	8	.	.	PROPN
ajst-14306	196	9	,	,	PUNCT
ajst-14306	196	10	“	"	PUNCT
ajst-14306	196	11	brave	brave	ADJ
ajst-14306	196	12	new	new	ADJ
ajst-14306	196	13	world	world	NOUN
ajst-14306	196	14	:	:	PUNCT
ajst-14306	196	15	service	service	NOUN
ajst-14306	196	16	robots	robot	NOUN
ajst-14306	196	17	in	in	ADP
ajst-14306	196	18	the	the	DET
ajst-14306	196	19	frontline	frontline	NOUN
ajst-14306	196	20	,	,	PUNCT
ajst-14306	196	21	”	"	PUNCT
ajst-14306	196	22	j.	j.	PROPN
ajst-14306	196	23	serv	serv	PROPN
ajst-14306	196	24	.	.	PUNCT
ajst-14306	196	25	manage	manage	VERB
ajst-14306	196	26	.	.	PUNCT
ajst-14306	196	27	,	,	PUNCT
ajst-14306	196	28	vol	vol	NOUN
ajst-14306	196	29	.	.	PROPN
ajst-14306	196	30	29	29	NUM
ajst-14306	196	31	,	,	PUNCT
ajst-14306	196	32	no	no	INTJ
ajst-14306	196	33	.	.	NOUN
ajst-14306	196	34	5	5	NUM
ajst-14306	196	35	,	,	PUNCT
ajst-14306	196	36	pp	pp	ADJ
ajst-14306	196	37	.	.	PUNCT
ajst-14306	197	1	907–931	907–931	NUM
ajst-14306	197	2	,	,	PUNCT
ajst-14306	197	3	nov	nov	PROPN
ajst-14306	197	4	.	.	PROPN
ajst-14306	197	5	2018	2018	NUM
ajst-14306	197	6	.	.	PUNCT
ajst-14306	198	1	[	[	X
ajst-14306	198	2	7	7	X
ajst-14306	198	3	]	]	X
ajst-14306	198	4	d.	d.	PROPN
ajst-14306	198	5	marinova	marinova	PROPN
ajst-14306	198	6	,	,	PUNCT
ajst-14306	198	7	k.	k.	PROPN
ajst-14306	198	8	de	de	PROPN
ajst-14306	198	9	ruyter	ruyter	PROPN
ajst-14306	198	10	,	,	PUNCT
ajst-14306	198	11	m.-h	m.-h	PROPN
ajst-14306	198	12	.	.	PUNCT
ajst-14306	199	1	huang	huang	PROPN
ajst-14306	199	2	,	,	PUNCT
ajst-14306	199	3	m.	m.	PROPN
ajst-14306	199	4	l.	l.	PROPN
ajst-14306	199	5	meuter	meuter	PROPN
ajst-14306	199	6	,	,	PUNCT
ajst-14306	199	7	and	and	CCONJ
ajst-14306	199	8	g.	g.	PROPN
ajst-14306	199	9	challagalla	challagalla	PROPN
ajst-14306	199	10	,	,	PUNCT
ajst-14306	199	11	“	"	PUNCT
ajst-14306	199	12	getting	get	VERB
ajst-14306	199	13	smart	smart	ADJ
ajst-14306	199	14	:	:	PUNCT
ajst-14306	199	15	learning	learn	VERB
ajst-14306	199	16	from	from	ADP
ajst-14306	199	17	technologyempowered	technologyempowered	ADJ
ajst-14306	199	18	frontline	frontline	NOUN
ajst-14306	199	19	interactions	interaction	NOUN
ajst-14306	199	20	,	,	PUNCT
ajst-14306	199	21	”	"	PUNCT
ajst-14306	199	22	j.	j.	PROPN
ajst-14306	199	23	serv	serv	PROPN
ajst-14306	199	24	.	.	PUNCT
ajst-14306	200	1	res	res	PROPN
ajst-14306	200	2	-	-	PUNCT
ajst-14306	200	3	us	we	PRON
ajst-14306	200	4	.	.	PUNCT
ajst-14306	200	5	,	,	PUNCT
ajst-14306	200	6	vol	vol	NOUN
ajst-14306	200	7	.	.	PROPN
ajst-14306	201	1	20	20	NUM
ajst-14306	201	2	,	,	PUNCT
ajst-14306	201	3	no	no	INTJ
ajst-14306	201	4	.	.	NOUN
ajst-14306	201	5	1	1	NUM
ajst-14306	201	6	,	,	PUNCT
ajst-14306	201	7	pp	pp	ADJ
ajst-14306	201	8	.	.	PUNCT
ajst-14306	202	1	29–42	29–42	NUM
ajst-14306	202	2	,	,	PUNCT
ajst-14306	202	3	feb	feb	PROPN
ajst-14306	202	4	.	.	PROPN
ajst-14306	202	5	2017	2017	NUM
ajst-14306	202	6	.	.	PUNCT
ajst-14306	203	1	[	[	X
ajst-14306	203	2	8	8	NUM
ajst-14306	203	3	]	]	X
ajst-14306	203	4	n.	n.	PROPN
ajst-14306	203	5	epley	epley	PROPN
ajst-14306	203	6	,	,	PUNCT
ajst-14306	203	7	“	"	PUNCT
ajst-14306	203	8	a	a	DET
ajst-14306	203	9	mind	mind	NOUN
ajst-14306	203	10	like	like	ADP
ajst-14306	203	11	mine	mine	NOUN
ajst-14306	203	12	:	:	PUNCT
ajst-14306	203	13	the	the	DET
ajst-14306	203	14	exceptionally	exceptionally	ADV
ajst-14306	203	15	ordinary	ordinary	ADJ
ajst-14306	203	16	underpinnings	underpinning	NOUN
ajst-14306	203	17	of	of	ADP
ajst-14306	203	18	anthropomorphism	anthropomorphism	NOUN
ajst-14306	203	19	,	,	PUNCT
ajst-14306	203	20	”	"	PUNCT
ajst-14306	203	21	journal	journal	NOUN
ajst-14306	203	22	of	of	ADP
ajst-14306	203	23	the	the	DET
ajst-14306	203	24	association	association	NOUN
ajst-14306	203	25	for	for	ADP
ajst-14306	203	26	consumer	consumer	NOUN
ajst-14306	203	27	research	research	NOUN
ajst-14306	203	28	,	,	PUNCT
ajst-14306	203	29	vol	vol	NOUN
ajst-14306	203	30	.	.	PROPN
ajst-14306	204	1	3	3	NUM
ajst-14306	204	2	,	,	PUNCT
ajst-14306	204	3	no	no	INTJ
ajst-14306	204	4	.	.	NOUN
ajst-14306	204	5	4	4	NUM
ajst-14306	204	6	,	,	PUNCT
ajst-14306	204	7	pp	pp	ADJ
ajst-14306	204	8	.	.	PUNCT
ajst-14306	205	1	591–598	591–598	NUM
ajst-14306	205	2	,	,	PUNCT
ajst-14306	205	3	oct	oct	PROPN
ajst-14306	205	4	.	.	PROPN
ajst-14306	205	5	2018	2018	NUM
ajst-14306	205	6	.	.	PUNCT
ajst-14306	206	1	[	[	X
ajst-14306	206	2	9	9	NUM
ajst-14306	206	3	]	]	X
ajst-14306	206	4	j.	j.	PROPN
ajst-14306	206	5	m.	m.	PROPN
ajst-14306	206	6	beer	beer	PROPN
ajst-14306	206	7	,	,	PUNCT
ajst-14306	206	8	a.	a.	PROPN
ajst-14306	206	9	d.	d.	PROPN
ajst-14306	206	10	fisk	fisk	PROPN
ajst-14306	206	11	,	,	PUNCT
ajst-14306	206	12	and	and	CCONJ
ajst-14306	206	13	w.	w.	PROPN
ajst-14306	206	14	a.	a.	PROPN
ajst-14306	206	15	rogers	rogers	PROPN
ajst-14306	206	16	,	,	PUNCT
ajst-14306	206	17	“	"	PUNCT
ajst-14306	206	18	toward	toward	ADP
ajst-14306	206	19	a	a	DET
ajst-14306	206	20	framework	framework	NOUN
ajst-14306	206	21	for	for	ADP
ajst-14306	206	22	levels	level	NOUN
ajst-14306	206	23	of	of	ADP
ajst-14306	206	24	robot	robot	NOUN
ajst-14306	206	25	autonomy	autonomy	NOUN
ajst-14306	206	26	in	in	ADP
ajst-14306	206	27	human	human	ADJ
ajst-14306	206	28	-	-	PUNCT
ajst-14306	206	29	robot	robot	NOUN
ajst-14306	206	30	interaction	interaction	NOUN
ajst-14306	206	31	,	,	PUNCT
ajst-14306	206	32	”	"	PUNCT
ajst-14306	206	33	journal	journal	NOUN
ajst-14306	206	34	of	of	ADP
ajst-14306	206	35	human	human	ADJ
ajst-14306	206	36	-	-	PUNCT
ajst-14306	206	37	robot	robot	NOUN
ajst-14306	206	38	interaction	interaction	NOUN
ajst-14306	206	39	,	,	PUNCT
ajst-14306	206	40	vol	vol	NOUN
ajst-14306	206	41	.	.	PROPN
ajst-14306	207	1	3	3	NUM
ajst-14306	207	2	,	,	PUNCT
ajst-14306	207	3	no	no	INTJ
ajst-14306	207	4	.	.	NOUN
ajst-14306	207	5	2	2	NUM
ajst-14306	207	6	,	,	PUNCT
ajst-14306	207	7	p.	p.	NOUN
ajst-14306	207	8	74	74	NUM
ajst-14306	207	9	,	,	PUNCT
ajst-14306	207	10	jun	jun	PROPN
ajst-14306	207	11	.	.	PROPN
ajst-14306	207	12	2014	2014	NUM
ajst-14306	207	13	.	.	PUNCT
ajst-14306	208	1	[	[	X
ajst-14306	208	2	10	10	NUM
ajst-14306	208	3	]	]	PUNCT
ajst-14306	208	4	“	"	PUNCT
ajst-14306	208	5	iso	iso	PROPN
ajst-14306	208	6	8373:2021(en	8373:2021(en	NUM
ajst-14306	208	7	)	)	PUNCT
ajst-14306	208	8	,	,	PUNCT
ajst-14306	208	9	robotics	robotic	NOUN
ajst-14306	208	10	—	—	PUNCT
ajst-14306	208	11	vocabulary	vocabulary	NOUN
ajst-14306	208	12	.	.	PUNCT
ajst-14306	208	13	”[online	”[online	NOUN
ajst-14306	208	14	]	]	PUNCT
ajst-14306	208	15	.	.	PUNCT
ajst-14306	209	1	available	available	ADJ
ajst-14306	209	2	:	:	PUNCT
ajst-14306	209	3	https://www.iso.org/obp/ui/en/#iso:std:iso:8373:ed3:v1:en	https://www.iso.org/obp/ui/en/#iso:std:iso:8373:ed3:v1:en	X
ajst-14306	210	1	[	[	X
ajst-14306	210	2	11	11	NUM
ajst-14306	210	3	]	]	PUNCT
ajst-14306	210	4	s.	s.	PROPN
ajst-14306	210	5	choi	choi	PROPN
ajst-14306	210	6	,	,	PUNCT
ajst-14306	210	7	a.	a.	PROPN
ajst-14306	210	8	s.	s.	PROPN
ajst-14306	210	9	mattila	mattila	PROPN
ajst-14306	210	10	,	,	PUNCT
ajst-14306	210	11	and	and	CCONJ
ajst-14306	210	12	l.	l.	PROPN
ajst-14306	210	13	e.	e.	PROPN
ajst-14306	210	14	bolton	bolton	PROPN
ajst-14306	210	15	,	,	PUNCT
ajst-14306	210	16	“	"	PUNCT
ajst-14306	210	17	to	to	PART
ajst-14306	210	18	err	err	NOUN
ajst-14306	210	19	is	be	AUX
ajst-14306	210	20	human(oid	human(oid	ADJ
ajst-14306	210	21	):	):	PUNCT
ajst-14306	210	22	how	how	SCONJ
ajst-14306	210	23	do	do	AUX
ajst-14306	210	24	consumers	consumer	NOUN
ajst-14306	210	25	react	react	VERB
ajst-14306	210	26	to	to	ADP
ajst-14306	210	27	robot	robot	NOUN
ajst-14306	210	28	service	service	NOUN
ajst-14306	210	29	failure	failure	NOUN
ajst-14306	210	30	and	and	CCONJ
ajst-14306	210	31	recovery	recovery	NOUN
ajst-14306	210	32	?	?	PUNCT
ajst-14306	210	33	,	,	PUNCT
ajst-14306	210	34	”	"	PUNCT
ajst-14306	210	35	j.	j.	PROPN
ajst-14306	210	36	serv	serv	PROPN
ajst-14306	210	37	.	.	PUNCT
ajst-14306	211	1	res	res	PROPN
ajst-14306	211	2	-	-	PUNCT
ajst-14306	211	3	us	we	PRON
ajst-14306	211	4	.	.	PUNCT
ajst-14306	211	5	,	,	PUNCT
ajst-14306	212	1	vol	vol	NOUN
ajst-14306	212	2	.	.	PROPN
ajst-14306	213	1	24	24	NUM
ajst-14306	213	2	,	,	PUNCT
ajst-14306	213	3	no	no	INTJ
ajst-14306	213	4	.	.	NOUN
ajst-14306	213	5	3	3	NUM
ajst-14306	213	6	,	,	PUNCT
ajst-14306	213	7	pp	pp	ADJ
ajst-14306	213	8	.	.	PUNCT
ajst-14306	214	1	354–371	354–371	NUM
ajst-14306	214	2	,	,	PUNCT
ajst-14306	214	3	aug	aug	PROPN
ajst-14306	214	4	.	.	PROPN
ajst-14306	214	5	2021	2021	NUM
ajst-14306	214	6	.	.	PUNCT
ajst-14306	215	1	[	[	X
ajst-14306	215	2	12	12	NUM
ajst-14306	215	3	]	]	PUNCT
ajst-14306	215	4	p.	p.	NOUN
ajst-14306	215	5	a.	a.	PROPN
ajst-14306	215	6	hancock	hancock	PROPN
ajst-14306	215	7	,	,	PUNCT
ajst-14306	215	8	d.	d.	PROPN
ajst-14306	215	9	r.	r.	PROPN
ajst-14306	215	10	billings	billings	PROPN
ajst-14306	215	11	,	,	PUNCT
ajst-14306	215	12	k.	k.	PROPN
ajst-14306	215	13	e.	e.	PROPN
ajst-14306	215	14	schaefer	schaefer	PROPN
ajst-14306	215	15	,	,	PUNCT
ajst-14306	215	16	j.	j.	PROPN
ajst-14306	215	17	y.	y.	PROPN
ajst-14306	215	18	c.	c.	PROPN
ajst-14306	215	19	chen	chen	PROPN
ajst-14306	215	20	,	,	PUNCT
ajst-14306	215	21	e.	e.	PROPN
ajst-14306	215	22	j.	j.	PROPN
ajst-14306	215	23	de	de	PROPN
ajst-14306	215	24	visser	visser	PROPN
ajst-14306	215	25	,	,	PUNCT
ajst-14306	215	26	and	and	CCONJ
ajst-14306	215	27	r.	r.	PROPN
ajst-14306	215	28	parasuraman	parasuraman	NOUN
ajst-14306	215	29	,	,	PUNCT
ajst-14306	215	30	“	"	PUNCT
ajst-14306	215	31	a	a	DET
ajst-14306	215	32	meta	meta	ADJ
ajst-14306	215	33	-	-	PUNCT
ajst-14306	215	34	analysis	analysis	NOUN
ajst-14306	215	35	of	of	ADP
ajst-14306	215	36	factors	factor	NOUN
ajst-14306	215	37	affecting	affect	VERB
ajst-14306	215	38	trust	trust	NOUN
ajst-14306	215	39	in	in	ADP
ajst-14306	215	40	human	human	ADJ
ajst-14306	215	41	-	-	PUNCT
ajst-14306	215	42	robot	robot	NOUN
ajst-14306	215	43	interaction	interaction	NOUN
ajst-14306	215	44	,	,	PUNCT
ajst-14306	215	45	”	"	PUNCT
ajst-14306	215	46	human	human	ADJ
ajst-14306	215	47	factors	factor	NOUN
ajst-14306	215	48	:	:	PUNCT
ajst-14306	215	49	the	the	DET
ajst-14306	215	50	journal	journal	NOUN
ajst-14306	215	51	of	of	ADP
ajst-14306	215	52	the	the	DET
ajst-14306	215	53	human	human	ADJ
ajst-14306	215	54	factors	factor	NOUN
ajst-14306	215	55	and	and	CCONJ
ajst-14306	215	56	ergonomics	ergonomic	NOUN
ajst-14306	215	57	society	society	NOUN
ajst-14306	215	58	,	,	PUNCT
ajst-14306	215	59	vol	vol	NOUN
ajst-14306	215	60	.	.	PROPN
ajst-14306	216	1	53	53	NUM
ajst-14306	216	2	,	,	PUNCT
ajst-14306	216	3	no	no	INTJ
ajst-14306	216	4	.	.	NOUN
ajst-14306	216	5	5	5	NUM
ajst-14306	216	6	,	,	PUNCT
ajst-14306	216	7	pp	pp	ADJ
ajst-14306	216	8	.	.	PUNCT
ajst-14306	217	1	517–527	517–527	NUM
ajst-14306	217	2	,	,	PUNCT
ajst-14306	217	3	oct	oct	PROPN
ajst-14306	217	4	.	.	PROPN
ajst-14306	217	5	2011	2011	NUM
ajst-14306	217	6	.	.	PUNCT
ajst-14306	218	1	[	[	X
ajst-14306	218	2	13	13	NUM
ajst-14306	218	3	]	]	PUNCT
ajst-14306	218	4	a.	a.	NOUN
ajst-14306	218	5	waytz	waytz	PROPN
ajst-14306	218	6	,	,	PUNCT
ajst-14306	218	7	j.	j.	PROPN
ajst-14306	218	8	heafner	heafner	PROPN
ajst-14306	218	9	,	,	PUNCT
ajst-14306	218	10	and	and	CCONJ
ajst-14306	218	11	n.	n.	PROPN
ajst-14306	218	12	epley	epley	PROPN
ajst-14306	218	13	,	,	PUNCT
ajst-14306	218	14	“	"	PUNCT
ajst-14306	218	15	the	the	DET
ajst-14306	218	16	mind	mind	NOUN
ajst-14306	218	17	in	in	ADP
ajst-14306	218	18	the	the	DET
ajst-14306	218	19	machine	machine	NOUN
ajst-14306	218	20	:	:	PUNCT
ajst-14306	218	21	anthropomorphism	anthropomorphism	NOUN
ajst-14306	218	22	increases	increase	VERB
ajst-14306	218	23	trust	trust	NOUN
ajst-14306	218	24	in	in	ADP
ajst-14306	218	25	an	an	DET
ajst-14306	218	26	autonomous	autonomous	ADJ
ajst-14306	218	27	vehicle	vehicle	NOUN
ajst-14306	218	28	,	,	PUNCT
ajst-14306	218	29	”	"	PUNCT
ajst-14306	218	30	j.	j.	PROPN
ajst-14306	218	31	exp	exp	PROPN
ajst-14306	218	32	.	.	PROPN
ajst-14306	218	33	soc	soc	PROPN
ajst-14306	218	34	.	.	PUNCT
ajst-14306	219	1	psychol	psychol	PROPN
ajst-14306	219	2	.	.	PROPN
ajst-14306	219	3	,	,	PUNCT
ajst-14306	219	4	vol	vol	NOUN
ajst-14306	219	5	.	.	PROPN
ajst-14306	219	6	52	52	NUM
ajst-14306	219	7	,	,	PUNCT
ajst-14306	219	8	pp	pp	ADJ
ajst-14306	219	9	.	.	PUNCT
ajst-14306	220	1	113–117	113–117	NUM
ajst-14306	220	2	,	,	PUNCT
ajst-14306	220	3	may	may	AUX
ajst-14306	220	4	2014	2014	NUM
ajst-14306	220	5	.	.	PUNCT
ajst-14306	221	1	[	[	X
ajst-14306	221	2	14	14	NUM
ajst-14306	221	3	]	]	X
ajst-14306	221	4	e.	e.	PROPN
ajst-14306	221	5	broadbent	broadbent	PROPN
ajst-14306	221	6	et	et	PROPN
ajst-14306	221	7	al	al	PROPN
ajst-14306	221	8	.	.	PROPN
ajst-14306	221	9	,	,	PUNCT
ajst-14306	221	10	“	"	PUNCT
ajst-14306	221	11	robots	robot	NOUN
ajst-14306	221	12	with	with	ADP
ajst-14306	221	13	display	display	NOUN
ajst-14306	221	14	screens	screen	NOUN
ajst-14306	221	15	:	:	PUNCT
ajst-14306	221	16	a	a	DET
ajst-14306	221	17	robot	robot	NOUN
ajst-14306	221	18	with	with	ADP
ajst-14306	221	19	a	a	DET
ajst-14306	221	20	more	more	ADV
ajst-14306	221	21	humanlike	humanlike	ADJ
ajst-14306	221	22	face	face	NOUN
ajst-14306	221	23	display	display	NOUN
ajst-14306	221	24	is	be	AUX
ajst-14306	221	25	perceived	perceive	VERB
ajst-14306	221	26	to	to	PART
ajst-14306	221	27	have	have	VERB
ajst-14306	221	28	more	more	ADJ
ajst-14306	221	29	mind	mind	NOUN
ajst-14306	221	30	and	and	CCONJ
ajst-14306	221	31	a	a	DET
ajst-14306	221	32	better	well	ADJ
ajst-14306	221	33	personality	personality	NOUN
ajst-14306	221	34	,	,	PUNCT
ajst-14306	221	35	”	"	PUNCT
ajst-14306	221	36	plos	plos	PROPN
ajst-14306	221	37	one	one	NUM
ajst-14306	221	38	,	,	PUNCT
ajst-14306	221	39	vol	vol	NOUN
ajst-14306	221	40	.	.	PROPN
ajst-14306	221	41	8	8	NUM
ajst-14306	221	42	,	,	PUNCT
ajst-14306	221	43	no	no	INTJ
ajst-14306	221	44	.	.	NOUN
ajst-14306	221	45	8	8	NUM
ajst-14306	221	46	,	,	PUNCT
ajst-14306	221	47	p.	p.	PROPN
ajst-14306	221	48	e72589	e72589	PROPN
ajst-14306	221	49	,	,	PUNCT
ajst-14306	221	50	aug	aug	PROPN
ajst-14306	221	51	.	.	PROPN
ajst-14306	221	52	2013	2013	NUM
ajst-14306	221	53	.	.	PUNCT
ajst-14306	222	1	[	[	X
ajst-14306	222	2	15	15	NUM
ajst-14306	222	3	]	]	X
ajst-14306	222	4	a.	a.	NOUN
ajst-14306	222	5	fan	fan	PROPN
ajst-14306	222	6	,	,	PUNCT
ajst-14306	222	7	l.	l.	PROPN
ajst-14306	222	8	(	(	PUNCT
ajst-14306	222	9	laurie	laurie	PROPN
ajst-14306	222	10	)	)	PUNCT
ajst-14306	222	11	wu	wu	PROPN
ajst-14306	222	12	,	,	PUNCT
ajst-14306	222	13	and	and	CCONJ
ajst-14306	222	14	a.	a.	PROPN
ajst-14306	222	15	s.	s.	PROPN
ajst-14306	222	16	mattila	mattila	PROPN
ajst-14306	222	17	,	,	PUNCT
ajst-14306	222	18	“	"	PUNCT
ajst-14306	222	19	does	do	AUX
ajst-14306	222	20	anthropomorphism	anthropomorphism	NOUN
ajst-14306	222	21	influence	influence	NOUN
ajst-14306	222	22	customers	customer	NOUN
ajst-14306	222	23	’	'	PUNCT
ajst-14306	222	24	switching	switch	VERB
ajst-14306	222	25	intentions	intention	NOUN
ajst-14306	222	26	in	in	ADP
ajst-14306	222	27	the	the	DET
ajst-14306	222	28	self	self	NOUN
ajst-14306	222	29	-	-	PUNCT
ajst-14306	222	30	service	service	NOUN
ajst-14306	222	31	technology	technology	NOUN
ajst-14306	222	32	failure	failure	NOUN
ajst-14306	222	33	context	context	NOUN
ajst-14306	222	34	?	?	PUNCT
ajst-14306	222	35	,	,	PUNCT
ajst-14306	222	36	”	"	PUNCT
ajst-14306	222	37	j.	j.	PROPN
ajst-14306	222	38	serv	serv	PROPN
ajst-14306	222	39	.	.	PUNCT
ajst-14306	222	40	mark	mark	PROPN
ajst-14306	222	41	.	.	PUNCT
ajst-14306	223	1	,	,	PUNCT
ajst-14306	223	2	vol	vol	NOUN
ajst-14306	223	3	.	.	PROPN
ajst-14306	223	4	30	30	NUM
ajst-14306	223	5	,	,	PUNCT
ajst-14306	223	6	no	no	INTJ
ajst-14306	223	7	.	.	NOUN
ajst-14306	223	8	7	7	NUM
ajst-14306	223	9	,	,	PUNCT
ajst-14306	223	10	pp	pp	ADJ
ajst-14306	223	11	.	.	PUNCT
ajst-14306	224	1	713–723	713–723	NUM
ajst-14306	224	2	,	,	PUNCT
ajst-14306	224	3	oct	oct	PROPN
ajst-14306	224	4	.	.	PROPN
ajst-14306	224	5	2016	2016	NUM
ajst-14306	224	6	.	.	PUNCT
ajst-14306	225	1	[	[	X
ajst-14306	225	2	16	16	NUM
ajst-14306	225	3	]	]	PUNCT
ajst-14306	225	4	s.	s.	PROPN
ajst-14306	225	5	y.	y.	PROPN
ajst-14306	225	6	kim	kim	PROPN
ajst-14306	225	7	,	,	PUNCT
ajst-14306	225	8	b.	b.	PROPN
ajst-14306	225	9	h.	h.	PROPN
ajst-14306	225	10	schmitt	schmitt	PROPN
ajst-14306	225	11	,	,	PUNCT
ajst-14306	225	12	and	and	CCONJ
ajst-14306	225	13	n.	n.	PROPN
ajst-14306	225	14	m.	m.	PROPN
ajst-14306	225	15	thalmann	thalmann	PROPN
ajst-14306	225	16	,	,	PUNCT
ajst-14306	225	17	“	"	PUNCT
ajst-14306	225	18	eliza	eliza	NOUN
ajst-14306	225	19	in	in	ADP
ajst-14306	225	20	the	the	DET
ajst-14306	225	21	uncanny	uncanny	ADJ
ajst-14306	225	22	valley	valley	NOUN
ajst-14306	225	23	:	:	PUNCT
ajst-14306	225	24	anthropomorphizing	anthropomorphize	VERB
ajst-14306	225	25	consumer	consumer	NOUN
ajst-14306	225	26	robots	robot	NOUN
ajst-14306	225	27	increases	increase	VERB
ajst-14306	225	28	their	their	PRON
ajst-14306	225	29	perceived	perceive	VERB
ajst-14306	225	30	warmth	warmth	NOUN
ajst-14306	225	31	but	but	CCONJ
ajst-14306	225	32	decreases	decrease	NOUN
ajst-14306	225	33	liking	like	VERB
ajst-14306	225	34	,	,	PUNCT
ajst-14306	225	35	”	"	PUNCT
ajst-14306	225	36	market	market	NOUN
ajst-14306	225	37	.	.	PUNCT
ajst-14306	226	1	lett	lett	PROPN
ajst-14306	226	2	.	.	PROPN
ajst-14306	226	3	,	,	PUNCT
ajst-14306	226	4	vol	vol	NOUN
ajst-14306	226	5	.	.	PROPN
ajst-14306	226	6	30	30	NUM
ajst-14306	226	7	,	,	PUNCT
ajst-14306	226	8	no	no	INTJ
ajst-14306	226	9	.	.	NOUN
ajst-14306	226	10	1	1	NUM
ajst-14306	226	11	,	,	PUNCT
ajst-14306	226	12	pp	pp	PROPN
ajst-14306	226	13	.	.	PUNCT
ajst-14306	227	1	1–12	1–12	PROPN
ajst-14306	227	2	,	,	PUNCT
ajst-14306	227	3	mar	mar	PROPN
ajst-14306	227	4	.	.	PROPN
ajst-14306	227	5	2019	2019	NUM
ajst-14306	227	6	.	.	PUNCT
ajst-14306	228	1	[	[	X
ajst-14306	228	2	17	17	NUM
ajst-14306	228	3	]	]	PUNCT
ajst-14306	228	4	m.	m.	NOUN
ajst-14306	228	5	mori	mori	PROPN
ajst-14306	228	6	,	,	PUNCT
ajst-14306	228	7	k.	k.	PROPN
ajst-14306	228	8	macdorman	macdorman	PROPN
ajst-14306	228	9	,	,	PUNCT
ajst-14306	228	10	and	and	CCONJ
ajst-14306	228	11	n.	n.	PROPN
ajst-14306	228	12	kageki	kageki	PROPN
ajst-14306	228	13	,	,	PUNCT
ajst-14306	228	14	“	"	PUNCT
ajst-14306	228	15	the	the	DET
ajst-14306	228	16	uncanny	uncanny	ADJ
ajst-14306	228	17	valley	valley	NOUN
ajst-14306	229	1	[	[	X
ajst-14306	229	2	from	from	ADP
ajst-14306	229	3	the	the	DET
ajst-14306	229	4	field	field	NOUN
ajst-14306	229	5	]	]	PUNCT
ajst-14306	229	6	,	,	PUNCT
ajst-14306	229	7	”	"	PUNCT
ajst-14306	229	8	ieee	ieee	NOUN
ajst-14306	229	9	robot	robot	NOUN
ajst-14306	229	10	.	.	PUNCT
ajst-14306	230	1	autom	autom	PROPN
ajst-14306	230	2	.	.	PUNCT
ajst-14306	231	1	mag	mag	PROPN
ajst-14306	231	2	.	.	PROPN
ajst-14306	231	3	,	,	PUNCT
ajst-14306	231	4	vol	vol	NOUN
ajst-14306	231	5	.	.	PROPN
ajst-14306	232	1	19	19	NUM
ajst-14306	232	2	,	,	PUNCT
ajst-14306	232	3	no	no	INTJ
ajst-14306	232	4	.	.	NOUN
ajst-14306	232	5	2	2	NUM
ajst-14306	232	6	,	,	PUNCT
ajst-14306	232	7	pp	pp	ADJ
ajst-14306	232	8	.	.	PUNCT
ajst-14306	233	1	98–100	98–100	NUM
ajst-14306	233	2	,	,	PUNCT
ajst-14306	233	3	jun	jun	PROPN
ajst-14306	233	4	.	.	PROPN
ajst-14306	233	5	2012	2012	NUM
ajst-14306	233	6	.	.	PUNCT
ajst-14306	234	1	[	[	X
ajst-14306	234	2	18	18	NUM
ajst-14306	234	3	]	]	X
ajst-14306	234	4	e.	e.	PROPN
ajst-14306	234	5	leung	leung	PROPN
ajst-14306	234	6	,	,	PUNCT
ajst-14306	234	7	g.	g.	PROPN
ajst-14306	234	8	paolacci	paolacci	PROPN
ajst-14306	234	9	,	,	PUNCT
ajst-14306	234	10	and	and	CCONJ
ajst-14306	234	11	s.	s.	PROPN
ajst-14306	234	12	puntoni	puntoni	PROPN
ajst-14306	234	13	,	,	PUNCT
ajst-14306	234	14	“	"	PUNCT
ajst-14306	234	15	man	man	NOUN
ajst-14306	234	16	versus	versus	ADP
ajst-14306	234	17	machine	machine	NOUN
ajst-14306	234	18	:	:	PUNCT
ajst-14306	234	19	resisting	resist	VERB
ajst-14306	234	20	automation	automation	NOUN
ajst-14306	234	21	in	in	ADP
ajst-14306	234	22	identity	identity	NOUN
ajst-14306	234	23	-	-	PUNCT
ajst-14306	234	24	based	base	VERB
ajst-14306	234	25	consumer	consumer	NOUN
ajst-14306	234	26	behavior	behavior	NOUN
ajst-14306	234	27	,	,	PUNCT
ajst-14306	234	28	”	"	PUNCT
ajst-14306	234	29	j.	j.	PROPN
ajst-14306	234	30	marketing	marketing	NOUN
ajst-14306	234	31	res	re	NOUN
ajst-14306	234	32	.	.	PUNCT
ajst-14306	234	33	,	,	PUNCT
ajst-14306	234	34	vol	vol	NOUN
ajst-14306	234	35	.	.	PROPN
ajst-14306	234	36	55	55	NUM
ajst-14306	234	37	,	,	PUNCT
ajst-14306	234	38	no	no	INTJ
ajst-14306	234	39	.	.	NOUN
ajst-14306	234	40	6	6	NUM
ajst-14306	234	41	,	,	PUNCT
ajst-14306	234	42	pp	pp	ADJ
ajst-14306	234	43	.	.	PUNCT
ajst-14306	235	1	818–831	818–831	NUM
ajst-14306	235	2	,	,	PUNCT
ajst-14306	235	3	dec	dec	PROPN
ajst-14306	235	4	.	.	PROPN
ajst-14306	235	5	2018	2018	NUM
ajst-14306	235	6	.	.	PUNCT
ajst-14306	236	1	[	[	X
ajst-14306	236	2	19	19	NUM
ajst-14306	236	3	]	]	PUNCT
ajst-14306	236	4	l.	l.	PROPN
ajst-14306	236	5	xiao	xiao	PROPN
ajst-14306	236	6	and	and	CCONJ
ajst-14306	236	7	v.	v.	PROPN
ajst-14306	236	8	kumar	kumar	PROPN
ajst-14306	236	9	,	,	PUNCT
ajst-14306	236	10	“	"	PUNCT
ajst-14306	236	11	robotics	robotic	NOUN
ajst-14306	236	12	for	for	ADP
ajst-14306	236	13	customer	customer	NOUN
ajst-14306	236	14	service	service	NOUN
ajst-14306	236	15	:	:	PUNCT
ajst-14306	236	16	a	a	DET
ajst-14306	236	17	useful	useful	ADJ
ajst-14306	236	18	complement	complement	NOUN
ajst-14306	236	19	or	or	CCONJ
ajst-14306	236	20	an	an	DET
ajst-14306	236	21	ultimate	ultimate	ADJ
ajst-14306	236	22	substitute	substitute	NOUN
ajst-14306	236	23	?	?	PUNCT
ajst-14306	236	24	,	,	PUNCT
ajst-14306	236	25	”	"	PUNCT
ajst-14306	236	26	j.	j.	PROPN
ajst-14306	236	27	serv	serv	PROPN
ajst-14306	236	28	.	.	PUNCT
ajst-14306	236	29	resus	resus	PROPN
ajst-14306	236	30	.	.	PUNCT
ajst-14306	236	31	,	,	PUNCT
ajst-14306	236	32	vol	vol	NOUN
ajst-14306	236	33	.	.	PROPN
ajst-14306	236	34	24	24	NUM
ajst-14306	236	35	,	,	PUNCT
ajst-14306	236	36	no	no	INTJ
ajst-14306	236	37	.	.	NOUN
ajst-14306	236	38	1	1	NUM
ajst-14306	236	39	,	,	PUNCT
ajst-14306	236	40	pp	pp	ADJ
ajst-14306	236	41	.	.	PUNCT
ajst-14306	236	42	9–29	9–29	PROPN
ajst-14306	236	43	,	,	PUNCT
ajst-14306	236	44	feb	feb	PROPN
ajst-14306	236	45	.	.	PROPN
ajst-14306	236	46	2021	2021	NUM
ajst-14306	236	47	.	.	PUNCT
ajst-14306	237	1	[	[	X
ajst-14306	237	2	20	20	NUM
ajst-14306	237	3	]	]	PUNCT
ajst-14306	237	4	g.-z	g.-z	PROPN
ajst-14306	237	5	.	.	PUNCT
ajst-14306	238	1	yang	yang	PROPN
ajst-14306	238	2	et	et	PROPN
ajst-14306	238	3	al	al	PROPN
ajst-14306	238	4	.	.	PROPN
ajst-14306	238	5	,	,	PUNCT
ajst-14306	238	6	“	"	PUNCT
ajst-14306	238	7	medical	medical	ADJ
ajst-14306	238	8	robotics	robotic	NOUN
ajst-14306	238	9	—	—	PUNCT
ajst-14306	238	10	regulatory	regulatory	ADJ
ajst-14306	238	11	,	,	PUNCT
ajst-14306	238	12	ethical	ethical	ADJ
ajst-14306	238	13	,	,	PUNCT
ajst-14306	238	14	and	and	CCONJ
ajst-14306	238	15	legal	legal	ADJ
ajst-14306	238	16	considerations	consideration	NOUN
ajst-14306	238	17	for	for	ADP
ajst-14306	238	18	increasing	increase	VERB
ajst-14306	238	19	levels	level	NOUN
ajst-14306	238	20	of	of	ADP
ajst-14306	238	21	autonomy	autonomy	NOUN
ajst-14306	238	22	,	,	PUNCT
ajst-14306	238	23	”	"	PUNCT
ajst-14306	238	24	science	science	NOUN
ajst-14306	238	25	robotics	robotic	NOUN
ajst-14306	238	26	,	,	PUNCT
ajst-14306	238	27	vol	vol	NOUN
ajst-14306	238	28	.	.	PROPN
ajst-14306	238	29	2	2	NUM
ajst-14306	238	30	,	,	PUNCT
ajst-14306	238	31	no	no	INTJ
ajst-14306	238	32	.	.	NOUN
ajst-14306	238	33	4	4	NUM
ajst-14306	238	34	,	,	PUNCT
ajst-14306	238	35	p.	p.	PROPN
ajst-14306	238	36	eaam8638	eaam8638	PROPN
ajst-14306	238	37	,	,	PUNCT
ajst-14306	238	38	mar	mar	PROPN
ajst-14306	238	39	.	.	PROPN
ajst-14306	238	40	2017	2017	NUM
ajst-14306	238	41	.	.	PUNCT
ajst-14306	239	1	[	[	X
ajst-14306	239	2	21	21	NUM
ajst-14306	239	3	]	]	PUNCT
ajst-14306	239	4	k.	k.	PROPN
ajst-14306	239	5	d.	d.	PROPN
ajst-14306	239	6	hoffman	hoffman	PROPN
ajst-14306	239	7	and	and	CCONJ
ajst-14306	239	8	j.	j.	PROPN
ajst-14306	239	9	e.	e.	PROPN
ajst-14306	239	10	g.	g.	PROPN
ajst-14306	239	11	bateson	bateson	PROPN
ajst-14306	239	12	,	,	PUNCT
ajst-14306	239	13	essentials	essential	NOUN
ajst-14306	239	14	of	of	ADP
ajst-14306	239	15	services	service	NOUN
ajst-14306	239	16	marketing	marketing	NOUN
ajst-14306	239	17	.	.	PUNCT
ajst-14306	240	1	south	south	ADJ
ajst-14306	240	2	-	-	PUNCT
ajst-14306	240	3	western	western	ADJ
ajst-14306	240	4	college	college	NOUN
ajst-14306	240	5	pub	pub	NOUN
ajst-14306	240	6	,	,	PUNCT
ajst-14306	240	7	2001	2001	NUM
ajst-14306	240	8	.	.	PUNCT
ajst-14306	241	1	[	[	X
ajst-14306	241	2	22	22	NUM
ajst-14306	241	3	]	]	PUNCT
ajst-14306	241	4	s.	s.	PROPN
ajst-14306	241	5	honig	honig	PROPN
ajst-14306	241	6	and	and	CCONJ
ajst-14306	241	7	t.	t.	PROPN
ajst-14306	241	8	oron	oron	PROPN
ajst-14306	241	9	-	-	PUNCT
ajst-14306	241	10	gilad	gilad	NOUN
ajst-14306	241	11	,	,	PUNCT
ajst-14306	241	12	“	"	PUNCT
ajst-14306	241	13	understanding	understanding	NOUN
ajst-14306	241	14	and	and	CCONJ
ajst-14306	241	15	resolving	resolve	VERB
ajst-14306	241	16	failures	failure	NOUN
ajst-14306	241	17	in	in	ADP
ajst-14306	241	18	human	human	ADJ
ajst-14306	241	19	-	-	PUNCT
ajst-14306	241	20	robot	robot	NOUN
ajst-14306	241	21	interaction	interaction	NOUN
ajst-14306	241	22	:	:	PUNCT
ajst-14306	241	23	literature	literature	NOUN
ajst-14306	241	24	review	review	NOUN
ajst-14306	241	25	and	and	CCONJ
ajst-14306	241	26	model	model	NOUN
ajst-14306	241	27	development	development	NOUN
ajst-14306	241	28	,	,	PUNCT
ajst-14306	241	29	”	"	PUNCT
ajst-14306	241	30	front	front	NOUN
ajst-14306	241	31	.	.	PUNCT
ajst-14306	242	1	psychol	psychol	NOUN
ajst-14306	242	2	.	.	PROPN
ajst-14306	242	3	,	,	PUNCT
ajst-14306	242	4	vol	vol	NOUN
ajst-14306	242	5	.	.	PROPN
ajst-14306	242	6	9	9	NUM
ajst-14306	242	7	,	,	PUNCT
ajst-14306	242	8	p.	p.	NOUN
ajst-14306	242	9	861	861	NUM
ajst-14306	242	10	,	,	PUNCT
ajst-14306	242	11	jun	jun	PROPN
ajst-14306	242	12	.	.	PROPN
ajst-14306	242	13	2018	2018	NUM
ajst-14306	242	14	.	.	PUNCT
ajst-14306	243	1	[	[	X
ajst-14306	243	2	23	23	NUM
ajst-14306	243	3	]	]	PUNCT
ajst-14306	243	4	m.	m.	NOUN
ajst-14306	243	5	a.	a.	PROPN
ajst-14306	243	6	mccollough	mccollough	PROPN
ajst-14306	243	7	,	,	PUNCT
ajst-14306	243	8	l.	l.	PROPN
ajst-14306	243	9	l.	l.	PROPN
ajst-14306	243	10	berry	berry	PROPN
ajst-14306	243	11	,	,	PUNCT
ajst-14306	243	12	and	and	CCONJ
ajst-14306	243	13	m.	m.	PROPN
ajst-14306	243	14	s.	s.	PROPN
ajst-14306	243	15	yadav	yadav	PROPN
ajst-14306	243	16	,	,	PUNCT
ajst-14306	243	17	“	"	PUNCT
ajst-14306	243	18	an	an	DET
ajst-14306	243	19	empirical	empirical	ADJ
ajst-14306	243	20	investigation	investigation	NOUN
ajst-14306	243	21	of	of	ADP
ajst-14306	243	22	customer	customer	NOUN
ajst-14306	243	23	satisfaction	satisfaction	NOUN
ajst-14306	243	24	after	after	ADP
ajst-14306	243	25	service	service	NOUN
ajst-14306	243	26	failure	failure	NOUN
ajst-14306	243	27	and	and	CCONJ
ajst-14306	243	28	recovery	recovery	NOUN
ajst-14306	243	29	,	,	PUNCT
ajst-14306	243	30	”	"	PUNCT
ajst-14306	243	31	j.	j.	PROPN
ajst-14306	243	32	serv	serv	PROPN
ajst-14306	243	33	.	.	PUNCT
ajst-14306	244	1	res	res	PROPN
ajst-14306	244	2	-	-	PUNCT
ajst-14306	244	3	us	we	PRON
ajst-14306	244	4	.	.	PUNCT
ajst-14306	244	5	,	,	PUNCT
ajst-14306	244	6	vol	vol	NOUN
ajst-14306	244	7	.	.	PROPN
ajst-14306	245	1	3	3	NUM
ajst-14306	245	2	,	,	PUNCT
ajst-14306	245	3	no	no	INTJ
ajst-14306	245	4	.	.	NOUN
ajst-14306	245	5	2	2	NUM
ajst-14306	245	6	,	,	PUNCT
ajst-14306	245	7	pp	pp	ADJ
ajst-14306	245	8	.	.	PUNCT
ajst-14306	246	1	121	121	NUM
ajst-14306	246	2	–	–	PUNCT
ajst-14306	246	3	137	137	NUM
ajst-14306	246	4	,	,	PUNCT
ajst-14306	246	5	nov	nov	PROPN
ajst-14306	246	6	.	.	PROPN
ajst-14306	246	7	2000	2000	NUM
ajst-14306	246	8	.	.	PUNCT
ajst-14306	247	1	[	[	X
ajst-14306	247	2	24	24	NUM
ajst-14306	247	3	]	]	X
ajst-14306	247	4	y.	y.	PROPN
ajst-14306	247	5	lee	lee	PROPN
ajst-14306	247	6	,	,	PUNCT
ajst-14306	247	7	s.	s.	PROPN
ajst-14306	247	8	lee	lee	PROPN
ajst-14306	247	9	,	,	PUNCT
ajst-14306	247	10	and	and	CCONJ
ajst-14306	247	11	d.-y	d.-y	PROPN
ajst-14306	247	12	.	.	PUNCT
ajst-14306	248	1	kim	kim	PROPN
ajst-14306	248	2	,	,	PUNCT
ajst-14306	248	3	“	"	PUNCT
ajst-14306	248	4	exploring	explore	VERB
ajst-14306	248	5	hotel	hotel	NOUN
ajst-14306	248	6	guests	guest	NOUN
ajst-14306	248	7	’	'	PUNCT
ajst-14306	248	8	perceptions	perception	NOUN
ajst-14306	248	9	of	of	ADP
ajst-14306	248	10	using	use	VERB
ajst-14306	248	11	robot	robot	NOUN
ajst-14306	248	12	assistants	assistant	NOUN
ajst-14306	248	13	,	,	PUNCT
ajst-14306	248	14	”	"	PUNCT
ajst-14306	248	15	tourism	tourism	NOUN
ajst-14306	248	16	management	management	NOUN
ajst-14306	248	17	perspectives	perspective	NOUN
ajst-14306	248	18	,	,	PUNCT
ajst-14306	248	19	vol	vol	NOUN
ajst-14306	248	20	.	.	PROPN
ajst-14306	248	21	37	37	NUM
ajst-14306	248	22	,	,	PUNCT
ajst-14306	248	23	p.	p.	NOUN
ajst-14306	248	24	100781	100781	NUM
ajst-14306	248	25	,	,	PUNCT
ajst-14306	248	26	jan	jan	PROPN
ajst-14306	248	27	.	.	PROPN
ajst-14306	248	28	2021	2021	NUM
ajst-14306	248	29	.	.	PUNCT
ajst-14306	249	1	[	[	X
ajst-14306	249	2	25	25	NUM
ajst-14306	249	3	]	]	PUNCT
ajst-14306	249	4	m.	m.	NOUN
ajst-14306	249	5	ragni	ragni	PROPN
ajst-14306	249	6	,	,	PUNCT
ajst-14306	249	7	a.	a.	PROPN
ajst-14306	249	8	rudenko	rudenko	PROPN
ajst-14306	249	9	,	,	PUNCT
ajst-14306	249	10	b.	b.	PROPN
ajst-14306	249	11	kuhnert	kuhnert	PROPN
ajst-14306	249	12	,	,	PUNCT
ajst-14306	249	13	and	and	CCONJ
ajst-14306	249	14	k.	k.	PROPN
ajst-14306	249	15	o.	o.	PROPN
ajst-14306	249	16	arras	arras	PROPN
ajst-14306	249	17	,	,	PUNCT
ajst-14306	249	18	“	"	PUNCT
ajst-14306	249	19	errare	errare	VERB
ajst-14306	249	20	humanum	humanum	X
ajst-14306	249	21	est	est	X
ajst-14306	249	22	:	:	PUNCT
ajst-14306	249	23	erroneous	erroneous	ADJ
ajst-14306	249	24	robots	robot	NOUN
ajst-14306	249	25	in	in	ADP
ajst-14306	249	26	human	human	ADJ
ajst-14306	249	27	-	-	PUNCT
ajst-14306	249	28	robot	robot	NOUN
ajst-14306	249	29	interaction	interaction	NOUN
ajst-14306	249	30	,	,	PUNCT
ajst-14306	249	31	”	"	PUNCT
ajst-14306	249	32	in	in	ADP
ajst-14306	249	33	2016	2016	NUM
ajst-14306	249	34	25th	25th	NOUN
ajst-14306	249	35	ieee	ieee	PROPN
ajst-14306	249	36	international	international	ADJ
ajst-14306	249	37	symposium	symposium	NOUN
ajst-14306	249	38	on	on	ADP
ajst-14306	249	39	robot	robot	NOUN
ajst-14306	249	40	and	and	CCONJ
ajst-14306	249	41	human	human	ADJ
ajst-14306	249	42	interactive	interactive	ADJ
ajst-14306	249	43	communication	communication	NOUN
ajst-14306	249	44	(	(	PUNCT
ajst-14306	249	45	ro	ro	NOUN
ajst-14306	249	46	-	-	NOUN
ajst-14306	249	47	man	man	NOUN
ajst-14306	249	48	)	)	PUNCT
ajst-14306	249	49	,	,	PUNCT
ajst-14306	249	50	new	new	PROPN
ajst-14306	249	51	york	york	PROPN
ajst-14306	249	52	,	,	PUNCT
ajst-14306	249	53	ny	ny	PROPN
ajst-14306	249	54	,	,	PUNCT
ajst-14306	249	55	usa	usa	PROPN
ajst-14306	249	56	:	:	PUNCT
ajst-14306	249	57	ieee	ieee	PROPN
ajst-14306	249	58	,	,	PUNCT
ajst-14306	249	59	aug	aug	PROPN
ajst-14306	249	60	.	.	PROPN
ajst-14306	249	61	2016	2016	NUM
ajst-14306	249	62	,	,	PUNCT
ajst-14306	249	63	pp	pp	ADV
ajst-14306	249	64	.	.	PUNCT
ajst-14306	250	1	501–506	501–506	NUM
ajst-14306	250	2	.	.	PUNCT
ajst-14306	251	1	[	[	X
ajst-14306	251	2	26	26	NUM
ajst-14306	251	3	]	]	X
ajst-14306	251	4	n.	n.	PROPN
ajst-14306	251	5	mirnig	mirnig	NOUN
ajst-14306	251	6	,	,	PUNCT
ajst-14306	251	7	g.	g.	PROPN
ajst-14306	251	8	stollnberger	stollnberger	PROPN
ajst-14306	251	9	,	,	PUNCT
ajst-14306	251	10	m.	m.	NOUN
ajst-14306	251	11	miksch	miksch	NOUN
ajst-14306	251	12	,	,	PUNCT
ajst-14306	251	13	s.	s.	PROPN
ajst-14306	251	14	stadler	stadler	PROPN
ajst-14306	251	15	,	,	PUNCT
ajst-14306	251	16	m.	m.	NOUN
ajst-14306	251	17	giuliani	giuliani	PROPN
ajst-14306	251	18	,	,	PUNCT
ajst-14306	251	19	and	and	CCONJ
ajst-14306	251	20	m.	m.	NOUN
ajst-14306	251	21	tscheligi	tscheligi	NOUN
ajst-14306	251	22	,	,	PUNCT
ajst-14306	251	23	“	"	PUNCT
ajst-14306	251	24	to	to	PART
ajst-14306	251	25	err	err	VERB
ajst-14306	251	26	is	be	AUX
ajst-14306	251	27	robot	robot	NOUN
ajst-14306	251	28	:	:	PUNCT
ajst-14306	251	29	how	how	SCONJ
ajst-14306	251	30	humans	human	NOUN
ajst-14306	251	31	assess	assess	VERB
ajst-14306	251	32	and	and	CCONJ
ajst-14306	251	33	act	act	VERB
ajst-14306	251	34	toward	toward	ADP
ajst-14306	251	35	an	an	DET
ajst-14306	251	36	erroneous	erroneous	ADJ
ajst-14306	251	37	social	social	ADJ
ajst-14306	251	38	robot	robot	NOUN
ajst-14306	251	39	,	,	PUNCT
ajst-14306	251	40	”	"	PUNCT
ajst-14306	251	41	frontiers	frontier	NOUN
ajst-14306	251	42	in	in	ADP
ajst-14306	251	43	robotics	robotic	NOUN
ajst-14306	251	44	and	and	CCONJ
ajst-14306	251	45	ai	ai	VERB
ajst-14306	251	46	,	,	PUNCT
ajst-14306	251	47	vol	vol	NOUN
ajst-14306	251	48	.	.	PROPN
ajst-14306	251	49	4	4	NUM
ajst-14306	251	50	,	,	PUNCT
ajst-14306	251	51	p.	p.	NOUN
ajst-14306	251	52	21	21	NUM
ajst-14306	251	53	,	,	PUNCT
ajst-14306	251	54	may	may	AUX
ajst-14306	251	55	2017	2017	NUM
ajst-14306	251	56	.	.	PUNCT
ajst-14306	252	1	[	[	X
ajst-14306	252	2	27	27	NUM
ajst-14306	252	3	]	]	X
ajst-14306	252	4	r.	r.	PROPN
ajst-14306	252	5	l.	l.	PROPN
ajst-14306	252	6	hess	hess	PROPN
ajst-14306	252	7	jr	jr	PROPN
ajst-14306	252	8	.	.	PROPN
ajst-14306	252	9	,	,	PUNCT
ajst-14306	252	10	s.	s.	PROPN
ajst-14306	252	11	ganesan	ganesan	PROPN
ajst-14306	252	12	,	,	PUNCT
ajst-14306	252	13	and	and	CCONJ
ajst-14306	252	14	n.	n.	PROPN
ajst-14306	252	15	m.	m.	PROPN
ajst-14306	252	16	klein	klein	PROPN
ajst-14306	252	17	,	,	PUNCT
ajst-14306	252	18	“	"	PUNCT
ajst-14306	252	19	service	service	NOUN
ajst-14306	252	20	failure	failure	NOUN
ajst-14306	252	21	and	and	CCONJ
ajst-14306	252	22	recovery	recovery	NOUN
ajst-14306	252	23	:	:	PUNCT
ajst-14306	252	24	the	the	DET
ajst-14306	252	25	impact	impact	NOUN
ajst-14306	252	26	of	of	ADP
ajst-14306	252	27	relationship	relationship	NOUN
ajst-14306	252	28	factors	factor	NOUN
ajst-14306	252	29	on	on	ADP
ajst-14306	252	30	customer	customer	NOUN
ajst-14306	252	31	satisfaction	satisfaction	NOUN
ajst-14306	252	32	,	,	PUNCT
ajst-14306	252	33	”	"	PUNCT
ajst-14306	252	34	journal	journal	NOUN
ajst-14306	252	35	of	of	ADP
ajst-14306	252	36	the	the	DET
ajst-14306	252	37	academy	academy	NOUN
ajst-14306	252	38	of	of	ADP
ajst-14306	252	39	marketing	marketing	NOUN
ajst-14306	252	40	science	science	NOUN
ajst-14306	252	41	,	,	PUNCT
ajst-14306	252	42	vol	vol	NOUN
ajst-14306	252	43	.	.	PROPN
ajst-14306	252	44	31	31	NUM
ajst-14306	252	45	,	,	PUNCT
ajst-14306	252	46	no	no	INTJ
ajst-14306	252	47	.	.	NOUN
ajst-14306	252	48	2	2	NUM
ajst-14306	252	49	,	,	PUNCT
ajst-14306	252	50	pp	pp	ADJ
ajst-14306	252	51	.	.	PUNCT
ajst-14306	253	1	127–145	127–145	NUM
ajst-14306	253	2	,	,	PUNCT
ajst-14306	253	3	apr	apr	PROPN
ajst-14306	253	4	.	.	PROPN
ajst-14306	253	5	2003	2003	NUM
ajst-14306	253	6	.	.	PUNCT
ajst-14306	254	1	[	[	X
ajst-14306	254	2	28	28	NUM
ajst-14306	254	3	]	]	X
ajst-14306	254	4	y.	y.	PROPN
ajst-14306	254	5	moon	moon	PROPN
ajst-14306	254	6	,	,	PUNCT
ajst-14306	254	7	“	"	PUNCT
ajst-14306	254	8	do	do	AUX
ajst-14306	254	9	n’t	not	PART
ajst-14306	254	10	blame	blame	VERB
ajst-14306	254	11	the	the	DET
ajst-14306	254	12	computer	computer	NOUN
ajst-14306	254	13	:	:	PUNCT
ajst-14306	254	14	when	when	SCONJ
ajst-14306	254	15	self	self	NOUN
ajst-14306	254	16	-	-	PUNCT
ajst-14306	254	17	disclosure	disclosure	NOUN
ajst-14306	254	18	moderates	moderate	NOUN
ajst-14306	254	19	the	the	DET
ajst-14306	254	20	self	self	NOUN
ajst-14306	254	21	-	-	PUNCT
ajst-14306	254	22	serving	serve	VERB
ajst-14306	254	23	bias	bias	NOUN
ajst-14306	254	24	,	,	PUNCT
ajst-14306	254	25	”	"	PUNCT
ajst-14306	254	26	journal	journal	NOUN
ajst-14306	254	27	of	of	ADP
ajst-14306	254	28	consumer	consumer	NOUN
ajst-14306	254	29	psychology	psychology	NOUN
ajst-14306	254	30	,	,	PUNCT
ajst-14306	254	31	vol	vol	NOUN
ajst-14306	254	32	.	.	PROPN
ajst-14306	254	33	13	13	NUM
ajst-14306	254	34	,	,	PUNCT
ajst-14306	254	35	no	no	INTJ
ajst-14306	254	36	.	.	PUNCT
ajst-14306	255	1	1–2	1–2	NUM
ajst-14306	255	2	,	,	PUNCT
ajst-14306	255	3	pp	pp	ADJ
ajst-14306	255	4	.	.	PUNCT
ajst-14306	256	1	125–137	125–137	NUM
ajst-14306	256	2	,	,	PUNCT
ajst-14306	256	3	jan	jan	PROPN
ajst-14306	256	4	.	.	PROPN
ajst-14306	256	5	2003	2003	NUM
ajst-14306	256	6	.	.	PUNCT
ajst-14306	257	1	[	[	X
ajst-14306	257	2	29	29	NUM
ajst-14306	257	3	]	]	X
ajst-14306	257	4	d.	d.	PROPN
ajst-14306	257	5	nikbin	nikbin	PROPN
ajst-14306	257	6	,	,	PUNCT
ajst-14306	257	7	i.	i.	PROPN
ajst-14306	257	8	ismail	ismail	PROPN
ajst-14306	257	9	,	,	PUNCT
ajst-14306	257	10	m.	m.	NOUN
ajst-14306	257	11	marimuthu	marimuthu	NOUN
ajst-14306	257	12	,	,	PUNCT
ajst-14306	257	13	and	and	CCONJ
ajst-14306	257	14	i.	i.	PROPN
ajst-14306	257	15	younis	younis	PROPN
ajst-14306	257	16	abu‐jarad	abu‐jarad	PROPN
ajst-14306	257	17	,	,	PUNCT
ajst-14306	257	18	“	"	PUNCT
ajst-14306	257	19	the	the	DET
ajst-14306	257	20	impact	impact	NOUN
ajst-14306	257	21	of	of	ADP
ajst-14306	257	22	firm	firm	ADJ
ajst-14306	257	23	reputation	reputation	NOUN
ajst-14306	257	24	on	on	ADP
ajst-14306	257	25	customers	customer	NOUN
ajst-14306	257	26	’	'	PUNCT
ajst-14306	257	27	responses	response	NOUN
ajst-14306	257	28	to	to	ADP
ajst-14306	257	29	service	service	NOUN
ajst-14306	257	30	failure	failure	NOUN
ajst-14306	257	31	:	:	PUNCT
ajst-14306	257	32	the	the	DET
ajst-14306	257	33	role	role	NOUN
ajst-14306	257	34	of	of	ADP
ajst-14306	257	35	failure	failure	NOUN
ajst-14306	257	36	attributions	attribution	NOUN
ajst-14306	257	37	,	,	PUNCT
ajst-14306	257	38	”	"	PUNCT
ajst-14306	257	39	business	business	NOUN
ajst-14306	257	40	strategy	strategy	NOUN
ajst-14306	257	41	series	series	PROPN
ajst-14306	257	42	,	,	PUNCT
ajst-14306	257	43	vol	vol	NOUN
ajst-14306	257	44	.	.	PROPN
ajst-14306	257	45	12	12	NUM
ajst-14306	257	46	,	,	PUNCT
ajst-14306	257	47	no	no	INTJ
ajst-14306	257	48	.	.	NOUN
ajst-14306	257	49	1	1	NUM
ajst-14306	257	50	,	,	PUNCT
ajst-14306	257	51	pp	pp	ADJ
ajst-14306	257	52	.	.	PUNCT
ajst-14306	258	1	19–29	19–29	NUM
ajst-14306	258	2	,	,	PUNCT
ajst-14306	258	3	jan	jan	PROPN
ajst-14306	258	4	.	.	PROPN
ajst-14306	258	5	2011	2011	NUM
ajst-14306	258	6	.	.	PUNCT
ajst-14306	259	1	[	[	X
ajst-14306	259	2	30	30	NUM
ajst-14306	259	3	]	]	X
ajst-14306	259	4	n.	n.	PROPN
ajst-14306	259	5	meyer	meyer	PROPN
ajst-14306	259	6	,	,	PUNCT
ajst-14306	259	7	m.	m.	NOUN
ajst-14306	259	8	schwede	schwede	PROPN
ajst-14306	259	9	,	,	PUNCT
ajst-14306	259	10	m.	m.	NOUN
ajst-14306	259	11	hammerschmidt	hammerschmidt	NOUN
ajst-14306	259	12	,	,	PUNCT
ajst-14306	259	13	and	and	CCONJ
ajst-14306	259	14	w.	w.	PROPN
ajst-14306	259	15	h.	h.	PROPN
ajst-14306	259	16	weiger	weiger	PROPN
ajst-14306	259	17	,	,	PUNCT
ajst-14306	259	18	“	"	PUNCT
ajst-14306	259	19	users	user	NOUN
ajst-14306	259	20	taking	take	VERB
ajst-14306	259	21	the	the	DET
ajst-14306	259	22	blame	blame	NOUN
ajst-14306	259	23	?	?	PUNCT
ajst-14306	260	1	how	how	SCONJ
ajst-14306	260	2	service	service	NOUN
ajst-14306	260	3	failure	failure	NOUN
ajst-14306	260	4	,	,	PUNCT
ajst-14306	260	5	recovery	recovery	NOUN
ajst-14306	260	6	,	,	PUNCT
ajst-14306	260	7	and	and	CCONJ
ajst-14306	260	8	robot	robot	NOUN
ajst-14306	260	9	design	design	NOUN
ajst-14306	260	10	affect	affect	VERB
ajst-14306	260	11	user	user	NOUN
ajst-14306	260	12	attributions	attribution	NOUN
ajst-14306	260	13	and	and	CCONJ
ajst-14306	260	14	retention	retention	NOUN
ajst-14306	260	15	,	,	PUNCT
ajst-14306	260	16	”	"	PUNCT
ajst-14306	260	17	electron	electron	NOUN
ajst-14306	260	18	.	.	PUNCT
ajst-14306	261	1	mark	mark	PROPN
ajst-14306	261	2	.	.	PUNCT
ajst-14306	262	1	,	,	PUNCT
ajst-14306	262	2	vol	vol	NOUN
ajst-14306	262	3	.	.	PROPN
ajst-14306	263	1	32	32	NUM
ajst-14306	263	2	,	,	PUNCT
ajst-14306	263	3	no	no	INTJ
ajst-14306	263	4	.	.	NOUN
ajst-14306	263	5	4	4	NUM
ajst-14306	263	6	,	,	PUNCT
ajst-14306	263	7	pp	pp	ADJ
ajst-14306	263	8	.	.	PUNCT
ajst-14306	264	1	2491–2505	2491–2505	NUM
ajst-14306	264	2	,	,	PUNCT
ajst-14306	264	3	dec	dec	PROPN
ajst-14306	264	4	.	.	PROPN
ajst-14306	264	5	2022	2022	NUM
ajst-14306	264	6	.	.	PUNCT
ajst-14306	265	1	[	[	X
ajst-14306	265	2	31	31	NUM
ajst-14306	265	3	]	]	X
ajst-14306	265	4	g.	g.	PROPN
ajst-14306	265	5	yalcin	yalcin	PROPN
ajst-14306	265	6	,	,	PUNCT
ajst-14306	265	7	s.	s.	PROPN
ajst-14306	265	8	lim	lim	PROPN
ajst-14306	265	9	,	,	PUNCT
ajst-14306	265	10	s.	s.	PROPN
ajst-14306	265	11	puntoni	puntoni	PROPN
ajst-14306	265	12	,	,	PUNCT
ajst-14306	265	13	and	and	CCONJ
ajst-14306	265	14	s.	s.	PROPN
ajst-14306	265	15	m.	m.	PROPN
ajst-14306	265	16	j.	j.	PROPN
ajst-14306	265	17	van	van	PROPN
ajst-14306	265	18	osselaer	osselaer	PROPN
ajst-14306	265	19	,	,	PUNCT
ajst-14306	265	20	“	"	PUNCT
ajst-14306	265	21	thumbs	thumb	VERB
ajst-14306	265	22	up	up	ADP
ajst-14306	265	23	or	or	CCONJ
ajst-14306	265	24	down	down	ADV
ajst-14306	265	25	:	:	PUNCT
ajst-14306	265	26	consumer	consumer	NOUN
ajst-14306	265	27	reactions	reaction	NOUN
ajst-14306	265	28	to	to	ADP
ajst-14306	265	29	decisions	decision	NOUN
ajst-14306	265	30	by	by	ADP
ajst-14306	265	31	algorithms	algorithm	NOUN
ajst-14306	265	32	versus	versus	ADP
ajst-14306	265	33	humans	human	NOUN
ajst-14306	265	34	,	,	PUNCT
ajst-14306	265	35	”	"	PUNCT
ajst-14306	265	36	j.	j.	PROPN
ajst-14306	265	37	marketing	marketing	NOUN
ajst-14306	265	38	res	re	NOUN
ajst-14306	265	39	.	.	PUNCT
ajst-14306	265	40	,	,	PUNCT
ajst-14306	265	41	vol	vol	NOUN
ajst-14306	265	42	.	.	PROPN
ajst-14306	266	1	59	59	NUM
ajst-14306	266	2	,	,	PUNCT
ajst-14306	266	3	no	no	INTJ
ajst-14306	266	4	.	.	NOUN
ajst-14306	266	5	4	4	NUM
ajst-14306	266	6	,	,	PUNCT
ajst-14306	266	7	pp	pp	ADJ
ajst-14306	266	8	.	.	PUNCT
ajst-14306	267	1	696–717	696–717	NUM
ajst-14306	267	2	,	,	PUNCT
ajst-14306	267	3	aug	aug	PROPN
ajst-14306	267	4	.	.	PROPN
ajst-14306	267	5	2022	2022	NUM
ajst-14306	267	6	.	.	PUNCT
ajst-14306	268	1	[	[	X
ajst-14306	268	2	32	32	NUM
ajst-14306	268	3	]	]	PUNCT
ajst-14306	268	4	a.	a.	NOUN
ajst-14306	268	5	fan	fan	PROPN
ajst-14306	268	6	,	,	PUNCT
ajst-14306	268	7	l.	l.	PROPN
ajst-14306	268	8	(	(	PUNCT
ajst-14306	268	9	laurie	laurie	PROPN
ajst-14306	268	10	)	)	PUNCT
ajst-14306	268	11	wu	wu	PROPN
ajst-14306	268	12	,	,	PUNCT
ajst-14306	268	13	l.	l.	PROPN
ajst-14306	268	14	miao	miao	PROPN
ajst-14306	268	15	,	,	PUNCT
ajst-14306	268	16	and	and	CCONJ
ajst-14306	268	17	a.	a.	PROPN
ajst-14306	268	18	s.	s.	PROPN
ajst-14306	268	19	mattila	mattila	PROPN
ajst-14306	268	20	,	,	PUNCT
ajst-14306	268	21	“	"	PUNCT
ajst-14306	268	22	when	when	SCONJ
ajst-14306	268	23	does	do	AUX
ajst-14306	268	24	technology	technology	NOUN
ajst-14306	268	25	anthropomorphism	anthropomorphism	NOUN
ajst-14306	268	26	help	help	AUX
ajst-14306	268	27	alleviate	alleviate	VERB
ajst-14306	268	28	customer	customer	NOUN
ajst-14306	268	29	dissatisfaction	dissatisfaction	NOUN
ajst-14306	268	30	after	after	ADP
ajst-14306	268	31	a	a	DET
ajst-14306	268	32	service	service	NOUN
ajst-14306	268	33	failure	failure	NOUN
ajst-14306	268	34	?	?	PUNCT
ajst-14306	269	1	–	–	PUNCT
ajst-14306	269	2	the	the	DET
ajst-14306	269	3	moderating	moderate	VERB
ajst-14306	269	4	role	role	NOUN
ajst-14306	269	5	of	of	ADP
ajst-14306	269	6	consumer	consumer	NOUN
ajst-14306	269	7	technology	technology	NOUN
ajst-14306	269	8	self	self	NOUN
ajst-14306	269	9	-	-	PUNCT
ajst-14306	269	10	efficacy	efficacy	NOUN
ajst-14306	269	11	and	and	CCONJ
ajst-14306	269	12	interdependent	interdependent	ADJ
ajst-14306	269	13	selfconstrual	selfconstrual	ADJ
ajst-14306	269	14	,	,	PUNCT
ajst-14306	269	15	”	"	PUNCT
ajst-14306	269	16	journal	journal	NOUN
ajst-14306	269	17	of	of	ADP
ajst-14306	269	18	hospitality	hospitality	NOUN
ajst-14306	269	19	marketing	marketing	NOUN
ajst-14306	269	20	&	&	CCONJ
ajst-14306	269	21	management	management	NOUN
ajst-14306	269	22	,	,	PUNCT
ajst-14306	269	23	vol	vol	NOUN
ajst-14306	269	24	.	.	PROPN
ajst-14306	269	25	29	29	NUM
ajst-14306	269	26	,	,	PUNCT
ajst-14306	269	27	no	no	INTJ
ajst-14306	269	28	.	.	NOUN
ajst-14306	269	29	3	3	NUM
ajst-14306	269	30	,	,	PUNCT
ajst-14306	269	31	pp	pp	ADJ
ajst-14306	269	32	.	.	PUNCT
ajst-14306	270	1	269–290	269–290	NUM
ajst-14306	270	2	,	,	PUNCT
ajst-14306	270	3	apr	apr	PROPN
ajst-14306	270	4	.	.	PUNCT
ajst-14306	270	5	2020	2020	NUM
ajst-14306	270	6	.	.	PUNCT
ajst-14306	271	1	[	[	X
ajst-14306	271	2	33	33	NUM
ajst-14306	271	3	]	]	X
ajst-14306	271	4	s.	s.	PROPN
ajst-14306	271	5	choi	choi	PROPN
ajst-14306	271	6	and	and	CCONJ
ajst-14306	271	7	a.	a.	PROPN
ajst-14306	271	8	s.	s.	PROPN
ajst-14306	271	9	mattila	mattila	PROPN
ajst-14306	271	10	,	,	PUNCT
ajst-14306	271	11	“	"	PUNCT
ajst-14306	271	12	perceived	perceive	VERB
ajst-14306	271	13	controllability	controllability	NOUN
ajst-14306	271	14	and	and	CCONJ
ajst-14306	271	15	service	service	NOUN
ajst-14306	271	16	expectations	expectation	NOUN
ajst-14306	271	17	:	:	PUNCT
ajst-14306	271	18	influences	influence	NOUN
ajst-14306	271	19	on	on	ADP
ajst-14306	271	20	customer	customer	NOUN
ajst-14306	271	21	reactions	reaction	NOUN
ajst-14306	271	22	following	follow	VERB
ajst-14306	271	23	service	service	NOUN
ajst-14306	271	24	failure	failure	NOUN
ajst-14306	271	25	,	,	PUNCT
ajst-14306	271	26	”	"	PUNCT
ajst-14306	271	27	j.	j.	PROPN
ajst-14306	271	28	bus	bus	PROPN
ajst-14306	271	29	.	.	PUNCT
ajst-14306	272	1	res	re	NOUN
ajst-14306	272	2	.	.	PROPN
ajst-14306	272	3	,	,	PUNCT
ajst-14306	272	4	vol	vol	NOUN
ajst-14306	272	5	.	.	PROPN
ajst-14306	272	6	61	61	NUM
ajst-14306	272	7	,	,	PUNCT
ajst-14306	272	8	no	no	INTJ
ajst-14306	272	9	.	.	NOUN
ajst-14306	272	10	1	1	NUM
ajst-14306	272	11	,	,	PUNCT
ajst-14306	272	12	pp	pp	ADJ
ajst-14306	272	13	.	.	PUNCT
ajst-14306	273	1	24	24	NUM
ajst-14306	273	2	–	–	SYM
ajst-14306	273	3	30	30	NUM
ajst-14306	273	4	,	,	PUNCT
ajst-14306	273	5	jan	jan	PROPN
ajst-14306	273	6	.	.	PROPN
ajst-14306	273	7	2008	2008	NUM
ajst-14306	273	8	.	.	PUNCT
ajst-14306	274	1	[	[	X
ajst-14306	274	2	34	34	NUM
ajst-14306	274	3	]	]	X
ajst-14306	274	4	a.	a.	PROPN
ajst-14306	274	5	walton	walton	PROPN
ajst-14306	274	6	and	and	CCONJ
ajst-14306	274	7	m.	m.	PROPN
ajst-14306	274	8	hume	hume	PROPN
ajst-14306	274	9	,	,	PUNCT
ajst-14306	274	10	“	"	PUNCT
ajst-14306	274	11	examining	examine	VERB
ajst-14306	274	12	public	public	ADJ
ajst-14306	274	13	hospital	hospital	NOUN
ajst-14306	274	14	service	service	NOUN
ajst-14306	274	15	failure	failure	NOUN
ajst-14306	274	16	:	:	PUNCT
ajst-14306	274	17	the	the	DET
ajst-14306	274	18	influence	influence	NOUN
ajst-14306	274	19	of	of	ADP
ajst-14306	274	20	service	service	NOUN
ajst-14306	274	21	failure	failure	NOUN
ajst-14306	274	22	type	type	NOUN
ajst-14306	274	23	,	,	PUNCT
ajst-14306	274	24	service	service	NOUN
ajst-14306	274	25	expectations	expectation	NOUN
ajst-14306	274	26	,	,	PUNCT
ajst-14306	274	27	and	and	CCONJ
ajst-14306	274	28	attribution	attribution	NOUN
ajst-14306	274	29	on	on	ADP
ajst-14306	274	30	consumer	consumer	NOUN
ajst-14306	274	31	response	response	NOUN
ajst-14306	274	32	,	,	PUNCT
ajst-14306	274	33	”	"	PUNCT
ajst-14306	274	34	journal	journal	NOUN
ajst-14306	274	35	of	of	ADP
ajst-14306	274	36	nonprofit	nonprofit	PROPN
ajst-14306	274	37	&	&	CCONJ
ajst-14306	274	38	public	public	ADJ
ajst-14306	274	39	sector	sector	NOUN
ajst-14306	274	40	marketing	marketing	NOUN
ajst-14306	274	41	,	,	PUNCT
ajst-14306	274	42	vol	vol	NOUN
ajst-14306	274	43	.	.	PROPN
ajst-14306	274	44	24	24	NUM
ajst-14306	274	45	,	,	PUNCT
ajst-14306	274	46	no	no	INTJ
ajst-14306	274	47	.	.	NOUN
ajst-14306	274	48	3	3	NUM
ajst-14306	274	49	,	,	PUNCT
ajst-14306	274	50	pp	pp	ADJ
ajst-14306	274	51	.	.	PUNCT
ajst-14306	275	1	202–221	202–221	NUM
ajst-14306	275	2	,	,	PUNCT
ajst-14306	275	3	jul	jul	PROPN
ajst-14306	275	4	.	.	PROPN
ajst-14306	275	5	2012	2012	NUM
ajst-14306	275	6	.	.	PUNCT
ajst-14306	276	1	[	[	X
ajst-14306	276	2	35	35	NUM
ajst-14306	276	3	]	]	PUNCT
ajst-14306	276	4	p.	p.	NOUN
ajst-14306	276	5	aggarwal	aggarwal	PROPN
ajst-14306	276	6	and	and	CCONJ
ajst-14306	276	7	a.	a.	PROPN
ajst-14306	276	8	l.	l.	PROPN
ajst-14306	276	9	mcgill	mcgill	PROPN
ajst-14306	276	10	,	,	PUNCT
ajst-14306	276	11	“	"	PUNCT
ajst-14306	276	12	is	be	AUX
ajst-14306	276	13	that	that	DET
ajst-14306	276	14	car	car	NOUN
ajst-14306	276	15	smiling	smile	VERB
ajst-14306	276	16	at	at	ADP
ajst-14306	276	17	me	i	PRON
ajst-14306	276	18	?	?	PUNCT
ajst-14306	277	1	schema	schema	NOUN
ajst-14306	277	2	congruity	congruity	NOUN
ajst-14306	277	3	as	as	ADP
ajst-14306	277	4	a	a	DET
ajst-14306	277	5	basis	basis	NOUN
ajst-14306	277	6	for	for	ADP
ajst-14306	277	7	evaluating	evaluate	VERB
ajst-14306	277	8	anthropomorphized	anthropomorphized	ADJ
ajst-14306	277	9	products	product	NOUN
ajst-14306	277	10	,	,	PUNCT
ajst-14306	277	11	”	"	PUNCT
ajst-14306	277	12	j.	j.	PROPN
ajst-14306	277	13	cons	cons	PROPN
ajst-14306	277	14	.	.	PUNCT
ajst-14306	278	1	res	re	NOUN
ajst-14306	278	2	.	.	PROPN
ajst-14306	278	3	,	,	PUNCT
ajst-14306	278	4	vol	vol	NOUN
ajst-14306	278	5	.	.	PROPN
ajst-14306	279	1	34	34	NUM
ajst-14306	279	2	,	,	PUNCT
ajst-14306	279	3	no	no	INTJ
ajst-14306	279	4	.	.	NOUN
ajst-14306	279	5	4	4	NUM
ajst-14306	279	6	,	,	PUNCT
ajst-14306	279	7	pp	pp	ADJ
ajst-14306	279	8	.	.	PUNCT
ajst-14306	280	1	468–479	468–479	NUM
ajst-14306	280	2	,	,	PUNCT
ajst-14306	280	3	dec	dec	PROPN
ajst-14306	280	4	.	.	PROPN
ajst-14306	280	5	2007	2007	NUM
ajst-14306	280	6	.	.	PUNCT
ajst-14306	281	1	[	[	X
ajst-14306	281	2	36	36	NUM
ajst-14306	281	3	]	]	X
ajst-14306	281	4	t.	t.	NOUN
ajst-14306	281	5	verhagen	verhagen	PROPN
ajst-14306	281	6	,	,	PUNCT
ajst-14306	281	7	j.	j.	PROPN
ajst-14306	281	8	van	van	PROPN
ajst-14306	281	9	nes	nes	PROPN
ajst-14306	281	10	,	,	PUNCT
ajst-14306	281	11	f.	f.	PROPN
ajst-14306	281	12	feldberg	feldberg	PROPN
ajst-14306	281	13	,	,	PUNCT
ajst-14306	281	14	and	and	CCONJ
ajst-14306	281	15	w.	w.	PROPN
ajst-14306	281	16	van	van	PROPN
ajst-14306	281	17	dolen	dolen	PROPN
ajst-14306	281	18	,	,	PUNCT
ajst-14306	281	19	“	"	PUNCT
ajst-14306	281	20	virtual	virtual	ADJ
ajst-14306	281	21	customer	customer	NOUN
ajst-14306	281	22	service	service	NOUN
ajst-14306	281	23	agents	agent	NOUN
ajst-14306	281	24	:	:	PUNCT
ajst-14306	281	25	using	use	VERB
ajst-14306	281	26	social	social	ADJ
ajst-14306	281	27	presence	presence	NOUN
ajst-14306	281	28	and	and	CCONJ
ajst-14306	281	29	personalization	personalization	NOUN
ajst-14306	281	30	to	to	PART
ajst-14306	281	31	shape	shape	VERB
ajst-14306	281	32	online	online	ADJ
ajst-14306	281	33	service	service	NOUN
ajst-14306	281	34	encounters	encounter	NOUN
ajst-14306	281	35	,	,	PUNCT
ajst-14306	281	36	”	"	PUNCT
ajst-14306	281	37	journal	journal	NOUN
ajst-14306	281	38	of	of	ADP
ajst-14306	281	39	computer	computer	NOUN
ajst-14306	281	40	-	-	PUNCT
ajst-14306	281	41	mediated	mediate	VERB
ajst-14306	281	42	communication	communication	NOUN
ajst-14306	281	43	,	,	PUNCT
ajst-14306	281	44	vol	vol	NOUN
ajst-14306	281	45	.	.	PROPN
ajst-14306	281	46	19	19	NUM
ajst-14306	281	47	,	,	PUNCT
ajst-14306	281	48	no	no	INTJ
ajst-14306	281	49	.	.	NOUN
ajst-14306	281	50	3	3	NUM
ajst-14306	281	51	,	,	PUNCT
ajst-14306	281	52	pp	pp	ADJ
ajst-14306	281	53	.	.	PUNCT
ajst-14306	282	1	529–545	529–545	NUM
ajst-14306	282	2	,	,	PUNCT
ajst-14306	282	3	apr	apr	PROPN
ajst-14306	282	4	.	.	PROPN
ajst-14306	282	5	2014	2014	NUM
ajst-14306	282	6	.	.	PUNCT
ajst-14306	283	1	[	[	X
ajst-14306	283	2	37	37	NUM
ajst-14306	283	3	]	]	PUNCT
ajst-14306	283	4	j.	j.	PROPN
ajst-14306	283	5	złotowski	złotowski	PROPN
ajst-14306	283	6	,	,	PUNCT
ajst-14306	283	7	k.	k.	PROPN
ajst-14306	283	8	yogeeswaran	yogeeswaran	PROPN
ajst-14306	283	9	,	,	PUNCT
ajst-14306	283	10	and	and	CCONJ
ajst-14306	283	11	c.	c.	PROPN
ajst-14306	283	12	bartneck	bartneck	NOUN
ajst-14306	283	13	,	,	PUNCT
ajst-14306	283	14	“	"	PUNCT
ajst-14306	283	15	can	can	AUX
ajst-14306	283	16	we	we	PRON
ajst-14306	283	17	control	control	VERB
ajst-14306	283	18	it	it	PRON
ajst-14306	283	19	?	?	PUNCT
ajst-14306	284	1	autonomous	autonomous	ADJ
ajst-14306	284	2	robots	robot	NOUN
ajst-14306	284	3	threaten	threaten	VERB
ajst-14306	284	4	human	human	ADJ
ajst-14306	284	5	identity	identity	NOUN
ajst-14306	284	6	,	,	PUNCT
ajst-14306	284	7	uniqueness	uniqueness	NOUN
ajst-14306	284	8	,	,	PUNCT
ajst-14306	284	9	safety	safety	NOUN
ajst-14306	284	10	,	,	PUNCT
ajst-14306	284	11	and	and	CCONJ
ajst-14306	284	12	resources	resource	NOUN
ajst-14306	284	13	,	,	PUNCT
ajst-14306	284	14	”	"	PUNCT
ajst-14306	284	15	int	int	NOUN
ajst-14306	284	16	.	.	PUNCT
ajst-14306	285	1	j.	j.	PROPN
ajst-14306	285	2	hum	hum	PROPN
ajst-14306	285	3	.	.	PUNCT
ajst-14306	286	1	comput	comput	NOUN
ajst-14306	286	2	.	.	PUNCT
ajst-14306	287	1	stud	stud	PROPN
ajst-14306	287	2	.	.	PUNCT
ajst-14306	288	1	,	,	PUNCT
ajst-14306	288	2	vol	vol	NOUN
ajst-14306	288	3	.	.	PROPN
ajst-14306	288	4	100	100	NUM
ajst-14306	288	5	,	,	PUNCT
ajst-14306	288	6	pp	pp	ADJ
ajst-14306	288	7	.	.	PUNCT
ajst-14306	289	1	48–54	48–54	NUM
ajst-14306	289	2	,	,	PUNCT
ajst-14306	289	3	apr	apr	PROPN
ajst-14306	289	4	.	.	PROPN
ajst-14306	289	5	2017	2017	NUM
ajst-14306	289	6	.	.	PUNCT
ajst-14306	290	1	184	184	NUM
ajst-14306	290	2	[	[	SYM
ajst-14306	290	3	38	38	NUM
ajst-14306	290	4	]	]	PUNCT
ajst-14306	290	5	c.	c.	NOUN
ajst-14306	290	6	furlough	furlough	NOUN
ajst-14306	290	7	,	,	PUNCT
ajst-14306	290	8	t.	t.	PROPN
ajst-14306	290	9	stokes	stokes	PROPN
ajst-14306	290	10	,	,	PUNCT
ajst-14306	290	11	and	and	CCONJ
ajst-14306	290	12	d.	d.	PROPN
ajst-14306	290	13	j.	j.	PROPN
ajst-14306	290	14	gillan	gillan	PROPN
ajst-14306	290	15	,	,	PUNCT
ajst-14306	290	16	“	"	PUNCT
ajst-14306	290	17	attributing	attribute	VERB
ajst-14306	290	18	blame	blame	NOUN
ajst-14306	290	19	to	to	ADP
ajst-14306	290	20	robots	robot	NOUN
ajst-14306	290	21	:	:	PUNCT
ajst-14306	290	22	i.	i.	NOUN
ajst-14306	290	23	the	the	DET
ajst-14306	290	24	influence	influence	NOUN
ajst-14306	290	25	of	of	ADP
ajst-14306	290	26	robot	robot	NOUN
ajst-14306	290	27	autonomy	autonomy	NOUN
ajst-14306	290	28	,	,	PUNCT
ajst-14306	290	29	”	"	PUNCT
ajst-14306	290	30	human	human	ADJ
ajst-14306	290	31	factors	factor	NOUN
ajst-14306	290	32	:	:	PUNCT
ajst-14306	290	33	the	the	DET
ajst-14306	290	34	journal	journal	NOUN
ajst-14306	290	35	of	of	ADP
ajst-14306	290	36	the	the	DET
ajst-14306	290	37	human	human	ADJ
ajst-14306	290	38	factors	factor	NOUN
ajst-14306	290	39	and	and	CCONJ
ajst-14306	290	40	ergonomics	ergonomic	NOUN
ajst-14306	290	41	society	society	NOUN
ajst-14306	290	42	,	,	PUNCT
ajst-14306	290	43	vol	vol	NOUN
ajst-14306	290	44	.	.	PROPN
ajst-14306	290	45	63	63	NUM
ajst-14306	290	46	,	,	PUNCT
ajst-14306	290	47	no	no	INTJ
ajst-14306	290	48	.	.	NOUN
ajst-14306	290	49	4	4	NUM
ajst-14306	290	50	,	,	PUNCT
ajst-14306	290	51	pp	pp	ADJ
ajst-14306	290	52	.	.	PUNCT
ajst-14306	291	1	592–602	592–602	NUM
ajst-14306	291	2	,	,	PUNCT
ajst-14306	291	3	jun	jun	PROPN
ajst-14306	291	4	.	.	PROPN
ajst-14306	291	5	2021	2021	NUM
ajst-14306	291	6	.	.	PUNCT
ajst-14306	292	1	[	[	X
ajst-14306	292	2	39	39	NUM
ajst-14306	292	3	]	]	PUNCT
ajst-14306	292	4	t.	t.	PROPN
ajst-14306	292	5	kim	kim	PROPN
ajst-14306	292	6	and	and	CCONJ
ajst-14306	292	7	p.	p.	PROPN
ajst-14306	292	8	hinds	hinds	PROPN
ajst-14306	292	9	,	,	PUNCT
ajst-14306	292	10	“	"	PUNCT
ajst-14306	292	11	who	who	PRON
ajst-14306	292	12	should	should	AUX
ajst-14306	292	13	i	i	PRON
ajst-14306	292	14	blame	blame	VERB
ajst-14306	292	15	?	?	PUNCT
ajst-14306	293	1	effects	effect	NOUN
ajst-14306	293	2	of	of	ADP
ajst-14306	293	3	autonomy	autonomy	NOUN
ajst-14306	293	4	and	and	CCONJ
ajst-14306	293	5	transparency	transparency	NOUN
ajst-14306	293	6	on	on	ADP
ajst-14306	293	7	attributions	attribution	NOUN
ajst-14306	293	8	in	in	ADP
ajst-14306	293	9	human	human	ADJ
ajst-14306	293	10	-	-	PUNCT
ajst-14306	293	11	robot	robot	NOUN
ajst-14306	293	12	interaction	interaction	NOUN
ajst-14306	293	13	,	,	PUNCT
ajst-14306	293	14	”	"	PUNCT
ajst-14306	293	15	in	in	ADP
ajst-14306	293	16	roman	roman	NOUN
ajst-14306	293	17	2006	2006	NUM
ajst-14306	293	18	the	the	DET
ajst-14306	293	19	15th	15th	ADJ
ajst-14306	293	20	ieee	ieee	PROPN
ajst-14306	293	21	international	international	ADJ
ajst-14306	293	22	symposium	symposium	NOUN
ajst-14306	293	23	on	on	ADP
ajst-14306	293	24	robot	robot	NOUN
ajst-14306	293	25	and	and	CCONJ
ajst-14306	293	26	human	human	ADJ
ajst-14306	293	27	interactive	interactive	ADJ
ajst-14306	293	28	communication	communication	NOUN
ajst-14306	293	29	,	,	PUNCT
ajst-14306	293	30	univ	univ	PROPN
ajst-14306	293	31	.	.	PROPN
ajst-14306	293	32	of	of	ADP
ajst-14306	293	33	hertfordshire	hertfordshire	PROPN
ajst-14306	293	34	,	,	PUNCT
ajst-14306	293	35	hatfield	hatfield	PROPN
ajst-14306	293	36	,	,	PUNCT
ajst-14306	293	37	uk	uk	PROPN
ajst-14306	293	38	:	:	PUNCT
ajst-14306	293	39	ieee	ieee	NOUN
ajst-14306	293	40	,	,	PUNCT
ajst-14306	293	41	sep	sep	PROPN
ajst-14306	293	42	.	.	PROPN
ajst-14306	294	1	2006	2006	NUM
ajst-14306	294	2	,	,	PUNCT
ajst-14306	294	3	pp	pp	ADV
ajst-14306	294	4	.	.	PUNCT
ajst-14306	295	1	80	80	NUM
ajst-14306	295	2	–	–	PUNCT
ajst-14306	295	3	85	85	NUM
ajst-14306	295	4	.	.	PUNCT
ajst-14306	296	1	[	[	X
ajst-14306	296	2	40	40	NUM
ajst-14306	296	3	]	]	PUNCT
ajst-14306	296	4	c.	c.	PROPN
ajst-14306	296	5	t.	t.	PROPN
ajst-14306	296	6	ennew	ennew	PROPN
ajst-14306	296	7	and	and	CCONJ
ajst-14306	296	8	m.	m.	PROPN
ajst-14306	296	9	r.	r.	PROPN
ajst-14306	296	10	binks	binks	PROPN
ajst-14306	296	11	,	,	PUNCT
ajst-14306	296	12	“	"	PUNCT
ajst-14306	296	13	impact	impact	NOUN
ajst-14306	296	14	of	of	ADP
ajst-14306	296	15	participative	participative	ADJ
ajst-14306	296	16	service	service	NOUN
ajst-14306	296	17	relationships	relationship	NOUN
ajst-14306	296	18	on	on	ADP
ajst-14306	296	19	quality	quality	NOUN
ajst-14306	296	20	,	,	PUNCT
ajst-14306	296	21	satisfaction	satisfaction	NOUN
ajst-14306	296	22	and	and	CCONJ
ajst-14306	296	23	retention	retention	NOUN
ajst-14306	296	24	,	,	PUNCT
ajst-14306	296	25	”	"	PUNCT
ajst-14306	296	26	j.	j.	PROPN
ajst-14306	296	27	bus	bus	PROPN
ajst-14306	296	28	.	.	PUNCT
ajst-14306	297	1	res	re	NOUN
ajst-14306	297	2	.	.	PROPN
ajst-14306	297	3	,	,	PUNCT
ajst-14306	297	4	vol	vol	NOUN
ajst-14306	297	5	.	.	PROPN
ajst-14306	297	6	46	46	NUM
ajst-14306	297	7	,	,	PUNCT
ajst-14306	297	8	no	no	INTJ
ajst-14306	297	9	.	.	NOUN
ajst-14306	297	10	2	2	NUM
ajst-14306	297	11	,	,	PUNCT
ajst-14306	297	12	pp	pp	ADJ
ajst-14306	297	13	.	.	PUNCT
ajst-14306	298	1	121–132	121–132	NUM
ajst-14306	298	2	,	,	PUNCT
ajst-14306	298	3	oct	oct	PROPN
ajst-14306	298	4	.	.	PROPN
ajst-14306	298	5	1999	1999	NUM
ajst-14306	298	6	.	.	PUNCT
ajst-14306	299	1	[	[	X
ajst-14306	299	2	41	41	NUM
ajst-14306	299	3	]	]	X
ajst-14306	299	4	c.	c.	PROPN
ajst-14306	299	5	claycomb	claycomb	PROPN
ajst-14306	299	6	,	,	PUNCT
ajst-14306	299	7	c.	c.	PROPN
ajst-14306	299	8	lengnick	lengnick	PROPN
ajst-14306	299	9	-	-	PUNCT
ajst-14306	299	10	hall	hall	NOUN
ajst-14306	299	11	,	,	PUNCT
ajst-14306	299	12	and	and	CCONJ
ajst-14306	299	13	l.	l.	PROPN
ajst-14306	299	14	inks	ink	NOUN
ajst-14306	299	15	,	,	PUNCT
ajst-14306	299	16	“	"	PUNCT
ajst-14306	299	17	the	the	DET
ajst-14306	299	18	customer	customer	NOUN
ajst-14306	299	19	as	as	ADP
ajst-14306	299	20	a	a	DET
ajst-14306	299	21	productive	productive	ADJ
ajst-14306	299	22	resource	resource	NOUN
ajst-14306	299	23	:	:	PUNCT
ajst-14306	299	24	a	a	DET
ajst-14306	299	25	pilot	pilot	NOUN
ajst-14306	299	26	study	study	NOUN
ajst-14306	299	27	and	and	CCONJ
ajst-14306	299	28	strategic	strategic	ADJ
ajst-14306	299	29	implications	implication	NOUN
ajst-14306	299	30	,	,	PUNCT
ajst-14306	299	31	”	"	PUNCT
ajst-14306	299	32	journal	journal	NOUN
ajst-14306	299	33	of	of	ADP
ajst-14306	299	34	business	business	NOUN
ajst-14306	299	35	strategies	strategy	NOUN
ajst-14306	299	36	,	,	PUNCT
ajst-14306	299	37	vol	vol	NOUN
ajst-14306	299	38	.	.	PROPN
ajst-14306	299	39	18	18	NUM
ajst-14306	299	40	,	,	PUNCT
ajst-14306	299	41	no	no	INTJ
ajst-14306	299	42	.	.	NOUN
ajst-14306	299	43	1	1	NUM
ajst-14306	299	44	,	,	PUNCT
ajst-14306	299	45	pp	pp	ADJ
ajst-14306	299	46	.	.	PUNCT
ajst-14306	300	1	47–70	47–70	NUM
ajst-14306	300	2	,	,	PUNCT
ajst-14306	300	3	jan	jan	PROPN
ajst-14306	300	4	.	.	PROPN
ajst-14306	300	5	1970	1970	NUM
ajst-14306	300	6	.	.	PUNCT
ajst-14306	301	1	[	[	X
ajst-14306	301	2	42	42	NUM
ajst-14306	301	3	]	]	PUNCT
ajst-14306	301	4	m.	m.	NOUN
ajst-14306	301	5	jo	jo	PROPN
ajst-14306	301	6	bitner	bitner	PROPN
ajst-14306	301	7	,	,	PUNCT
ajst-14306	301	8	w.	w.	PROPN
ajst-14306	301	9	t.	t.	PROPN
ajst-14306	301	10	faranda	faranda	PROPN
ajst-14306	301	11	,	,	PUNCT
ajst-14306	301	12	a.	a.	PROPN
ajst-14306	301	13	r.	r.	PROPN
ajst-14306	301	14	hubbert	hubbert	PROPN
ajst-14306	301	15	,	,	PUNCT
ajst-14306	301	16	and	and	CCONJ
ajst-14306	301	17	v.	v.	ADP
ajst-14306	301	18	a.	a.	NOUN
ajst-14306	301	19	zeithaml	zeithaml	PROPN
ajst-14306	301	20	,	,	PUNCT
ajst-14306	301	21	“	"	PUNCT
ajst-14306	301	22	customer	customer	NOUN
ajst-14306	301	23	contributions	contribution	NOUN
ajst-14306	301	24	and	and	CCONJ
ajst-14306	301	25	roles	role	NOUN
ajst-14306	301	26	in	in	ADP
ajst-14306	301	27	service	service	NOUN
ajst-14306	301	28	delivery	delivery	NOUN
ajst-14306	301	29	,	,	PUNCT
ajst-14306	301	30	”	"	PUNCT
ajst-14306	301	31	int	int	NOUN
ajst-14306	301	32	.	.	PUNCT
ajst-14306	302	1	j.	j.	PROPN
ajst-14306	302	2	serv	serv	PROPN
ajst-14306	302	3	.	.	PUNCT
ajst-14306	303	1	ind	ind	PROPN
ajst-14306	303	2	.	.	PUNCT
ajst-14306	304	1	manag	manag	PROPN
ajst-14306	304	2	.	.	PROPN
ajst-14306	304	3	,	,	PUNCT
ajst-14306	304	4	vol	vol	NOUN
ajst-14306	304	5	.	.	PROPN
ajst-14306	304	6	8	8	NUM
ajst-14306	304	7	,	,	PUNCT
ajst-14306	304	8	no	no	INTJ
ajst-14306	304	9	.	.	NOUN
ajst-14306	304	10	3	3	NUM
ajst-14306	304	11	,	,	PUNCT
ajst-14306	304	12	pp	pp	ADJ
ajst-14306	304	13	.	.	PUNCT
ajst-14306	305	1	193–205	193–205	NUM
ajst-14306	305	2	,	,	PUNCT
ajst-14306	305	3	aug	aug	PROPN
ajst-14306	305	4	.	.	PROPN
ajst-14306	305	5	1997	1997	NUM
ajst-14306	305	6	.	.	PUNCT
ajst-14306	306	1	[	[	X
ajst-14306	306	2	43	43	NUM
ajst-14306	306	3	]	]	X
ajst-14306	307	1	d.	d.	PROPN
ajst-14306	307	2	s.	s.	PROPN
ajst-14306	307	3	p.	p.	PROPN
ajst-14306	307	4	cermak	cermak	PROPN
ajst-14306	307	5	,	,	PUNCT
ajst-14306	307	6	k.	k.	PROPN
ajst-14306	307	7	m.	m.	PROPN
ajst-14306	307	8	file	file	NOUN
ajst-14306	307	9	,	,	PUNCT
ajst-14306	307	10	and	and	CCONJ
ajst-14306	307	11	r.	r.	PROPN
ajst-14306	307	12	a.	a.	PROPN
ajst-14306	307	13	prince	prince	PROPN
ajst-14306	307	14	,	,	PUNCT
ajst-14306	307	15	“	"	PUNCT
ajst-14306	307	16	customer	customer	NOUN
ajst-14306	307	17	participation	participation	NOUN
ajst-14306	307	18	in	in	ADP
ajst-14306	307	19	service	service	NOUN
ajst-14306	307	20	specification	specification	NOUN
ajst-14306	307	21	and	and	CCONJ
ajst-14306	307	22	delivery	delivery	NOUN
ajst-14306	307	23	,	,	PUNCT
ajst-14306	307	24	”	"	PUNCT
ajst-14306	307	25	journal	journal	NOUN
ajst-14306	307	26	of	of	ADP
ajst-14306	307	27	applied	apply	VERB
ajst-14306	307	28	business	business	NOUN
ajst-14306	307	29	research	research	NOUN
ajst-14306	307	30	(	(	PUNCT
ajst-14306	307	31	jabr	jabr	ADJ
ajst-14306	307	32	)	)	PUNCT
ajst-14306	307	33	,	,	PUNCT
ajst-14306	308	1	vol	vol	NOUN
ajst-14306	308	2	.	.	PROPN
ajst-14306	308	3	10	10	NUM
ajst-14306	308	4	,	,	PUNCT
ajst-14306	308	5	no	no	INTJ
ajst-14306	308	6	.	.	NOUN
ajst-14306	308	7	2	2	NUM
ajst-14306	308	8	,	,	PUNCT
ajst-14306	308	9	p.	p.	NOUN
ajst-14306	308	10	90	90	NUM
ajst-14306	308	11	,	,	PUNCT
ajst-14306	308	12	sep	sep	PROPN
ajst-14306	308	13	.	.	PROPN
ajst-14306	308	14	2011	2011	NUM
ajst-14306	308	15	.	.	PUNCT
ajst-14306	309	1	[	[	X
ajst-14306	309	2	44	44	NUM
ajst-14306	309	3	]	]	X
ajst-14306	309	4	peng	peng	PROPN
ajst-14306	309	5	yj	yj	PROPN
ajst-14306	309	6	and	and	CCONJ
ajst-14306	309	7	jing	jing	PROPN
ajst-14306	309	8	fj	fj	PROPN
ajst-14306	309	9	,	,	PUNCT
ajst-14306	309	10	“	"	PUNCT
ajst-14306	309	11	a	a	DET
ajst-14306	309	12	study	study	NOUN
ajst-14306	309	13	of	of	ADP
ajst-14306	309	14	customer	customer	NOUN
ajst-14306	309	15	involvement	involvement	NOUN
ajst-14306	309	16	in	in	ADP
ajst-14306	309	17	services	service	NOUN
ajst-14306	309	18	and	and	CCONJ
ajst-14306	309	19	its	its	PRON
ajst-14306	309	20	impact	impact	NOUN
ajst-14306	309	21	on	on	ADP
ajst-14306	309	22	customer	customer	NOUN
ajst-14306	309	23	satisfaction	satisfaction	NOUN
ajst-14306	309	24	,	,	PUNCT
ajst-14306	309	25	”	"	PUNCT
ajst-14306	309	26	economic	economic	ADJ
ajst-14306	309	27	management	management	NOUN
ajst-14306	309	28	,	,	PUNCT
ajst-14306	309	29	no	no	INTJ
ajst-14306	309	30	.	.	NOUN
ajst-14306	309	31	10	10	NUM
ajst-14306	309	32	,	,	PUNCT
ajst-14306	309	33	pp	pp	ADJ
ajst-14306	309	34	.	.	PUNCT
ajst-14306	310	1	60–66	60–66	NUM
ajst-14306	310	2	,	,	PUNCT
ajst-14306	310	3	2008	2008	NUM
ajst-14306	310	4	.	.	PUNCT
ajst-14306	311	1	[	[	X
ajst-14306	311	2	45	45	NUM
ajst-14306	311	3	]	]	X
ajst-14306	311	4	wang	wang	PROPN
ajst-14306	311	5	hj	hj	PROPN
ajst-14306	311	6	and	and	CCONJ
ajst-14306	311	7	wang	wang	PROPN
ajst-14306	311	8	t	t	PROPN
ajst-14306	311	9	,	,	PUNCT
ajst-14306	311	10	“	"	PUNCT
ajst-14306	311	11	a	a	DET
ajst-14306	311	12	study	study	NOUN
ajst-14306	311	13	of	of	ADP
ajst-14306	311	14	the	the	DET
ajst-14306	311	15	relationship	relationship	NOUN
ajst-14306	311	16	between	between	ADP
ajst-14306	311	17	customer	customer	NOUN
ajst-14306	311	18	involvement	involvement	NOUN
ajst-14306	311	19	,	,	PUNCT
ajst-14306	311	20	perceived	perceive	VERB
ajst-14306	311	21	control	control	NOUN
ajst-14306	311	22	and	and	CCONJ
ajst-14306	311	23	customer	customer	NOUN
ajst-14306	311	24	satisfaction	satisfaction	NOUN
ajst-14306	311	25	,	,	PUNCT
ajst-14306	311	26	”	"	PUNCT
ajst-14306	311	27	management	management	NOUN
ajst-14306	311	28	sciences	science	NOUN
ajst-14306	311	29	,	,	PUNCT
ajst-14306	311	30	no	no	INTJ
ajst-14306	311	31	.	.	NOUN
ajst-14306	311	32	3	3	NUM
ajst-14306	311	33	,	,	PUNCT
ajst-14306	311	34	pp	pp	ADJ
ajst-14306	311	35	.	.	PUNCT
ajst-14306	312	1	48–54	48–54	NUM
ajst-14306	312	2	,	,	PUNCT
ajst-14306	312	3	2007	2007	NUM
ajst-14306	312	4	.	.	PUNCT
ajst-14306	313	1	[	[	X
ajst-14306	313	2	46	46	NUM
ajst-14306	313	3	]	]	PUNCT
ajst-14306	313	4	s.	s.	PROPN
ajst-14306	313	5	m.	m.	PROPN
ajst-14306	313	6	rasoolimanesh	rasoolimanesh	PROPN
ajst-14306	313	7	,	,	PUNCT
ajst-14306	313	8	s.	s.	PROPN
ajst-14306	313	9	md	md	PROPN
ajst-14306	313	10	noor	noor	PROPN
ajst-14306	313	11	,	,	PUNCT
ajst-14306	313	12	f.	f.	PROPN
ajst-14306	313	13	schuberth	schuberth	PROPN
ajst-14306	313	14	,	,	PUNCT
ajst-14306	313	15	and	and	CCONJ
ajst-14306	313	16	m.	m.	NOUN
ajst-14306	313	17	jaafar	jaafar	ADV
ajst-14306	313	18	,	,	PUNCT
ajst-14306	313	19	“	"	PUNCT
ajst-14306	313	20	investigating	investigate	VERB
ajst-14306	313	21	the	the	DET
ajst-14306	313	22	effects	effect	NOUN
ajst-14306	313	23	of	of	ADP
ajst-14306	313	24	tourist	tourist	NOUN
ajst-14306	313	25	engagement	engagement	NOUN
ajst-14306	313	26	on	on	ADP
ajst-14306	313	27	satisfaction	satisfaction	NOUN
ajst-14306	313	28	and	and	CCONJ
ajst-14306	313	29	loyalty	loyalty	NOUN
ajst-14306	313	30	,	,	PUNCT
ajst-14306	313	31	”	"	PUNCT
ajst-14306	313	32	serv	serv	X
ajst-14306	313	33	.	.	PUNCT
ajst-14306	314	1	ind	ind	PROPN
ajst-14306	314	2	.	.	PUNCT
ajst-14306	315	1	j.	j.	PROPN
ajst-14306	315	2	,	,	PUNCT
ajst-14306	315	3	vol	vol	NOUN
ajst-14306	315	4	.	.	PROPN
ajst-14306	315	5	39	39	NUM
ajst-14306	315	6	,	,	PUNCT
ajst-14306	315	7	no	no	INTJ
ajst-14306	315	8	.	.	PUNCT
ajst-14306	316	1	7–8	7–8	NUM
ajst-14306	316	2	,	,	PUNCT
ajst-14306	316	3	pp	pp	ADJ
ajst-14306	316	4	.	.	PUNCT
ajst-14306	317	1	559–574	559–574	NUM
ajst-14306	317	2	,	,	PUNCT
ajst-14306	317	3	jun	jun	PROPN
ajst-14306	317	4	.	.	PROPN
ajst-14306	317	5	2019	2019	NUM
ajst-14306	317	6	.	.	PUNCT
ajst-14306	318	1	[	[	X
ajst-14306	318	2	47	47	NUM
ajst-14306	318	3	]	]	X
ajst-14306	318	4	y.	y.	NOUN
ajst-14306	318	5	park	park	PROPN
ajst-14306	318	6	and	and	CCONJ
ajst-14306	318	7	t.	t.	PROPN
ajst-14306	318	8	gong	gong	PROPN
ajst-14306	318	9	,	,	PUNCT
ajst-14306	318	10	“	"	PUNCT
ajst-14306	318	11	curvilinear	curvilinear	ADJ
ajst-14306	318	12	relationship	relationship	NOUN
ajst-14306	318	13	between	between	ADP
ajst-14306	318	14	customer	customer	NOUN
ajst-14306	318	15	engagement	engagement	NOUN
ajst-14306	318	16	and	and	CCONJ
ajst-14306	318	17	responses	response	NOUN
ajst-14306	318	18	to	to	ADP
ajst-14306	318	19	service	service	NOUN
ajst-14306	318	20	failures	failure	NOUN
ajst-14306	318	21	,	,	PUNCT
ajst-14306	318	22	”	"	PUNCT
ajst-14306	318	23	serv	serv	X
ajst-14306	318	24	.	.	PUNCT
ajst-14306	319	1	ind	ind	PROPN
ajst-14306	319	2	.	.	PUNCT
ajst-14306	320	1	j.	j.	PROPN
ajst-14306	320	2	,	,	PUNCT
ajst-14306	320	3	pp	pp	PROPN
ajst-14306	320	4	.	.	PUNCT
ajst-14306	321	1	1–27	1–27	NUM
ajst-14306	321	2	,	,	PUNCT
ajst-14306	321	3	jan	jan	PROPN
ajst-14306	321	4	.	.	PROPN
ajst-14306	321	5	2023	2023	NUM
ajst-14306	321	6	.	.	PUNCT
ajst-14306	322	1	[	[	X
ajst-14306	322	2	48	48	NUM
ajst-14306	322	3	]	]	PUNCT
ajst-14306	322	4	d.	d.	PROPN
ajst-14306	322	5	belanche	belanche	PROPN
ajst-14306	322	6	,	,	PUNCT
ajst-14306	322	7	l.	l.	PROPN
ajst-14306	322	8	v.	v.	ADP
ajst-14306	322	9	casaló	casaló	PROPN
ajst-14306	322	10	,	,	PUNCT
ajst-14306	322	11	c.	c.	PROPN
ajst-14306	322	12	flavián	flavián	PROPN
ajst-14306	322	13	,	,	PUNCT
ajst-14306	322	14	and	and	CCONJ
ajst-14306	322	15	j.	j.	PROPN
ajst-14306	322	16	schepers	schepers	PROPN
ajst-14306	322	17	,	,	PUNCT
ajst-14306	322	18	“	"	PUNCT
ajst-14306	322	19	service	service	NOUN
ajst-14306	322	20	robot	robot	NOUN
ajst-14306	322	21	implementation	implementation	NOUN
ajst-14306	322	22	:	:	PUNCT
ajst-14306	322	23	a	a	DET
ajst-14306	322	24	theoretical	theoretical	ADJ
ajst-14306	322	25	framework	framework	NOUN
ajst-14306	322	26	and	and	CCONJ
ajst-14306	322	27	research	research	NOUN
ajst-14306	322	28	agenda	agenda	NOUN
ajst-14306	322	29	,	,	PUNCT
ajst-14306	322	30	”	"	PUNCT
ajst-14306	322	31	serv	serv	X
ajst-14306	322	32	.	.	PUNCT
ajst-14306	323	1	ind	ind	PROPN
ajst-14306	323	2	.	.	PUNCT
ajst-14306	324	1	j.	j.	PROPN
ajst-14306	324	2	,	,	PUNCT
ajst-14306	324	3	vol	vol	NOUN
ajst-14306	324	4	.	.	PROPN
ajst-14306	324	5	40	40	NUM
ajst-14306	324	6	,	,	PUNCT
ajst-14306	324	7	no	no	INTJ
ajst-14306	324	8	.	.	PUNCT
ajst-14306	325	1	3–4	3–4	NUM
ajst-14306	325	2	,	,	PUNCT
ajst-14306	325	3	pp	pp	ADJ
ajst-14306	325	4	.	.	PUNCT
ajst-14306	326	1	203–225	203–225	NUM
ajst-14306	326	2	,	,	PUNCT
ajst-14306	326	3	mar	mar	PROPN
ajst-14306	326	4	.	.	PROPN
ajst-14306	326	5	2020	2020	NUM
ajst-14306	326	6	.	.	PUNCT
ajst-14306	327	1	[	[	X
ajst-14306	327	2	49	49	NUM
ajst-14306	327	3	]	]	X
ajst-14306	327	4	m.	m.	NOUN
ajst-14306	327	5	jörling	jörling	PROPN
ajst-14306	327	6	,	,	PUNCT
ajst-14306	327	7	r.	r.	PROPN
ajst-14306	327	8	böhm	böhm	PROPN
ajst-14306	327	9	,	,	PUNCT
ajst-14306	327	10	and	and	CCONJ
ajst-14306	327	11	s.	s.	PROPN
ajst-14306	327	12	paluch	paluch	PROPN
ajst-14306	327	13	,	,	PUNCT
ajst-14306	327	14	“	"	PUNCT
ajst-14306	327	15	mechanisms	mechanism	NOUN
ajst-14306	327	16	and	and	CCONJ
ajst-14306	327	17	consequences	consequence	NOUN
ajst-14306	327	18	of	of	ADP
ajst-14306	327	19	anthropomorphizing	anthropomorphize	VERB
ajst-14306	327	20	autonomous	autonomous	ADJ
ajst-14306	327	21	products	product	NOUN
ajst-14306	327	22	:	:	PUNCT
ajst-14306	327	23	the	the	DET
ajst-14306	327	24	role	role	NOUN
ajst-14306	327	25	of	of	ADP
ajst-14306	327	26	schema	schema	NOUN
ajst-14306	327	27	congruity	congruity	NOUN
ajst-14306	327	28	and	and	CCONJ
ajst-14306	327	29	prior	prior	ADJ
ajst-14306	327	30	experience	experience	NOUN
ajst-14306	327	31	,	,	PUNCT
ajst-14306	327	32	”	"	PUNCT
ajst-14306	327	33	schmalenbach	schmalenbach	NOUN
ajst-14306	327	34	business	business	NOUN
ajst-14306	327	35	review	review	PROPN
ajst-14306	327	36	,	,	PUNCT
ajst-14306	327	37	vol	vol	NOUN
ajst-14306	327	38	.	.	PROPN
ajst-14306	327	39	72	72	NUM
ajst-14306	327	40	,	,	PUNCT
ajst-14306	327	41	no	no	INTJ
ajst-14306	327	42	.	.	NOUN
ajst-14306	327	43	4	4	NUM
ajst-14306	327	44	,	,	PUNCT
ajst-14306	327	45	pp	pp	ADJ
ajst-14306	327	46	.	.	PUNCT
ajst-14306	328	1	485–510	485–510	NUM
ajst-14306	328	2	,	,	PUNCT
ajst-14306	328	3	oct	oct	PROPN
ajst-14306	328	4	.	.	PROPN
ajst-14306	328	5	2020	2020	NUM
ajst-14306	328	6	.	.	PUNCT
ajst-14306	329	1	[	[	X
ajst-14306	329	2	50	50	NUM
ajst-14306	329	3	]	]	PUNCT
ajst-14306	329	4	r.	r.	PROPN
ajst-14306	329	5	m.	m.	PROPN
ajst-14306	329	6	stock	stock	PROPN
ajst-14306	329	7	and	and	CCONJ
ajst-14306	329	8	m.	m.	NOUN
ajst-14306	329	9	merkle	merkle	NOUN
ajst-14306	329	10	,	,	PUNCT
ajst-14306	329	11	“	"	PUNCT
ajst-14306	329	12	a	a	DET
ajst-14306	329	13	service	service	NOUN
ajst-14306	329	14	robot	robot	NOUN
ajst-14306	329	15	acceptance	acceptance	NOUN
ajst-14306	329	16	model	model	NOUN
ajst-14306	329	17	:	:	PUNCT
ajst-14306	329	18	user	user	NOUN
ajst-14306	329	19	acceptance	acceptance	NOUN
ajst-14306	329	20	of	of	ADP
ajst-14306	329	21	humanoid	humanoid	NOUN
ajst-14306	329	22	robots	robot	NOUN
ajst-14306	329	23	during	during	ADP
ajst-14306	329	24	service	service	NOUN
ajst-14306	329	25	encounters	encounter	NOUN
ajst-14306	329	26	,	,	PUNCT
ajst-14306	329	27	”	"	PUNCT
ajst-14306	329	28	in	in	ADP
ajst-14306	329	29	2017	2017	NUM
ajst-14306	329	30	ieee	ieee	NOUN
ajst-14306	329	31	international	international	ADJ
ajst-14306	329	32	conference	conference	NOUN
ajst-14306	329	33	on	on	ADP
ajst-14306	329	34	pervasive	pervasive	ADJ
ajst-14306	329	35	computing	computing	NOUN
ajst-14306	329	36	and	and	CCONJ
ajst-14306	329	37	communications	communication	NOUN
ajst-14306	329	38	workshops	workshop	NOUN
ajst-14306	329	39	(	(	PUNCT
ajst-14306	329	40	percom	percom	X
ajst-14306	329	41	workshops	workshop	NOUN
ajst-14306	329	42	)	)	PUNCT
ajst-14306	329	43	,	,	PUNCT
ajst-14306	329	44	kona	kona	PROPN
ajst-14306	329	45	,	,	PUNCT
ajst-14306	329	46	hi	hi	INTJ
ajst-14306	329	47	:	:	PUNCT
ajst-14306	329	48	ieee	ieee	PROPN
ajst-14306	329	49	,	,	PUNCT
ajst-14306	329	50	mar	mar	PROPN
ajst-14306	329	51	.	.	PROPN
ajst-14306	329	52	2017	2017	NUM
ajst-14306	329	53	,	,	PUNCT
ajst-14306	329	54	pp	pp	ADJ
ajst-14306	329	55	.	.	PUNCT
ajst-14306	329	56	339	339	NUM
ajst-14306	329	57	–	–	PUNCT
ajst-14306	329	58	344	344	NUM
ajst-14306	329	59	.	.	PUNCT
ajst-14306	330	1	[	[	X
ajst-14306	330	2	51	51	NUM
ajst-14306	330	3	]	]	X
ajst-14306	330	4	y.	y.	PROPN
ajst-14306	330	5	hu	hu	PROPN
ajst-14306	330	6	,	,	PUNCT
ajst-14306	330	7	h.	h.	PROPN
ajst-14306	330	8	(	(	PUNCT
ajst-14306	330	9	kelly	kelly	PROPN
ajst-14306	330	10	)	)	PUNCT
ajst-14306	330	11	min	min	PROPN
ajst-14306	330	12	,	,	PUNCT
ajst-14306	330	13	and	and	CCONJ
ajst-14306	330	14	n.	n.	PROPN
ajst-14306	330	15	su	su	PROPN
ajst-14306	330	16	,	,	PUNCT
ajst-14306	330	17	“	"	PUNCT
ajst-14306	330	18	how	how	SCONJ
ajst-14306	330	19	sincere	sincere	ADJ
ajst-14306	330	20	is	be	AUX
ajst-14306	330	21	an	an	DET
ajst-14306	330	22	apology	apology	NOUN
ajst-14306	330	23	?	?	PUNCT
ajst-14306	331	1	recovery	recovery	NOUN
ajst-14306	331	2	satisfaction	satisfaction	NOUN
ajst-14306	331	3	in	in	ADP
ajst-14306	331	4	a	a	DET
ajst-14306	331	5	robot	robot	NOUN
ajst-14306	331	6	service	service	NOUN
ajst-14306	331	7	failure	failure	NOUN
ajst-14306	331	8	context	context	NOUN
ajst-14306	331	9	,	,	PUNCT
ajst-14306	331	10	”	"	PUNCT
ajst-14306	331	11	journal	journal	NOUN
ajst-14306	331	12	of	of	ADP
ajst-14306	331	13	hospitality	hospitality	PROPN
ajst-14306	331	14	&	&	CCONJ
ajst-14306	331	15	tourism	tourism	NOUN
ajst-14306	331	16	research	research	NOUN
ajst-14306	331	17	,	,	PUNCT
ajst-14306	331	18	vol	vol	NOUN
ajst-14306	331	19	.	.	PROPN
ajst-14306	332	1	45	45	NUM
ajst-14306	332	2	,	,	PUNCT
ajst-14306	332	3	no	no	INTJ
ajst-14306	332	4	.	.	NOUN
ajst-14306	332	5	6	6	NUM
ajst-14306	332	6	,	,	PUNCT
ajst-14306	332	7	pp	pp	ADJ
ajst-14306	332	8	.	.	PUNCT
ajst-14306	333	1	1022–1043	1022–1043	NUM
ajst-14306	333	2	,	,	PUNCT
ajst-14306	333	3	aug	aug	PROPN
ajst-14306	333	4	.	.	PROPN
ajst-14306	333	5	2021	2021	NUM
ajst-14306	333	6	.	.	PUNCT
ajst-14306	334	1	[	[	X
ajst-14306	334	2	52	52	NUM
ajst-14306	334	3	]	]	PUNCT
ajst-14306	334	4	c.-y	c.-y	NOUN
ajst-14306	334	5	.	.	PUNCT
ajst-14306	335	1	chen	chen	PROPN
ajst-14306	335	2	,	,	PUNCT
ajst-14306	335	3	“	"	PUNCT
ajst-14306	335	4	how	how	SCONJ
ajst-14306	335	5	customer	customer	NOUN
ajst-14306	335	6	participation	participation	NOUN
ajst-14306	335	7	influences	influence	VERB
ajst-14306	335	8	service	service	NOUN
ajst-14306	335	9	failure	failure	NOUN
ajst-14306	335	10	attribution	attribution	NOUN
ajst-14306	335	11	:	:	PUNCT
ajst-14306	335	12	the	the	DET
ajst-14306	335	13	moderating	moderate	VERB
ajst-14306	335	14	effect	effect	NOUN
ajst-14306	335	15	of	of	ADP
ajst-14306	335	16	self	self	NOUN
ajst-14306	335	17	-	-	PUNCT
ajst-14306	335	18	efficacy	efficacy	NOUN
ajst-14306	335	19	,	,	PUNCT
ajst-14306	335	20	”	"	PUNCT
ajst-14306	335	21	journal	journal	NOUN
ajst-14306	335	22	of	of	ADP
ajst-14306	335	23	service	service	NOUN
ajst-14306	335	24	theory	theory	NOUN
ajst-14306	335	25	and	and	CCONJ
ajst-14306	335	26	practice	practice	NOUN
ajst-14306	335	27	,	,	PUNCT
ajst-14306	335	28	vol	vol	NOUN
ajst-14306	335	29	.	.	PROPN
ajst-14306	335	30	28	28	NUM
ajst-14306	335	31	,	,	PUNCT
ajst-14306	335	32	no	no	INTJ
ajst-14306	335	33	.	.	NOUN
ajst-14306	335	34	3	3	NUM
ajst-14306	335	35	,	,	PUNCT
ajst-14306	335	36	pp	pp	ADJ
ajst-14306	335	37	.	.	PUNCT
ajst-14306	336	1	298	298	NUM
ajst-14306	336	2	–	–	PUNCT
ajst-14306	336	3	314	314	NUM
ajst-14306	336	4	,	,	PUNCT
ajst-14306	336	5	may	may	PROPN
ajst-14306	336	6	2018	2018	NUM
ajst-14306	336	7	.	.	PUNCT
ajst-14306	337	1	[	[	X
ajst-14306	337	2	53	53	NUM
ajst-14306	337	3	]	]	PUNCT
ajst-14306	337	4	s.	s.	PROPN
ajst-14306	337	5	a.	a.	PROPN
ajst-14306	337	6	rijsdijk	rijsdijk	PROPN
ajst-14306	337	7	and	and	CCONJ
ajst-14306	337	8	e.	e.	PROPN
ajst-14306	337	9	j.	j.	PROPN
ajst-14306	337	10	hultink	hultink	PROPN
ajst-14306	337	11	,	,	PUNCT
ajst-14306	337	12	“	"	PUNCT
ajst-14306	337	13	‘	'	PUNCT
ajst-14306	337	14	honey	honey	NOUN
ajst-14306	337	15	,	,	PUNCT
ajst-14306	337	16	have	have	AUX
ajst-14306	337	17	you	you	PRON
ajst-14306	337	18	seen	see	VERB
ajst-14306	337	19	our	our	PRON
ajst-14306	337	20	hamster	hamster	NOUN
ajst-14306	337	21	?	?	PUNCT
ajst-14306	337	22	’	'	PUNCT
ajst-14306	338	1	consumer	consumer	NOUN
ajst-14306	338	2	evaluations	evaluation	NOUN
ajst-14306	338	3	of	of	ADP
ajst-14306	338	4	autonomous	autonomous	ADJ
ajst-14306	338	5	domestic	domestic	ADJ
ajst-14306	338	6	products	product	NOUN
ajst-14306	338	7	,	,	PUNCT
ajst-14306	338	8	”	"	PUNCT
ajst-14306	338	9	j.	j.	PROPN
ajst-14306	338	10	prod	prod	PROPN
ajst-14306	338	11	.	.	PUNCT
ajst-14306	339	1	innovat	innovat	PROPN
ajst-14306	339	2	.	.	PUNCT
ajst-14306	340	1	manag	manag	PROPN
ajst-14306	340	2	.	.	PUNCT
ajst-14306	340	3	,	,	PUNCT
ajst-14306	340	4	vol	vol	NOUN
ajst-14306	340	5	.	.	PROPN
ajst-14306	340	6	20	20	NUM
ajst-14306	340	7	,	,	PUNCT
ajst-14306	340	8	no	no	INTJ
ajst-14306	340	9	.	.	NOUN
ajst-14306	340	10	3	3	NUM
ajst-14306	340	11	,	,	PUNCT
ajst-14306	340	12	pp	pp	ADJ
ajst-14306	340	13	.	.	PUNCT
ajst-14306	341	1	204	204	NUM
ajst-14306	341	2	–	–	PUNCT
ajst-14306	341	3	216	216	NUM
ajst-14306	341	4	,	,	PUNCT
ajst-14306	341	5	may	may	PROPN
ajst-14306	341	6	2003	2003	NUM
ajst-14306	341	7	.	.	PUNCT
ajst-14306	342	1	[	[	X
ajst-14306	342	2	54	54	NUM
ajst-14306	342	3	]	]	PUNCT
ajst-14306	342	4	a.	a.	NOUN
ajst-14306	342	5	hsieh	hsieh	PROPN
ajst-14306	342	6	,	,	PUNCT
ajst-14306	342	7	c.	c.	NOUN
ajst-14306	342	8	yen	yen	NOUN
ajst-14306	342	9	,	,	PUNCT
ajst-14306	342	10	and	and	CCONJ
ajst-14306	342	11	k.	k.	PROPN
ajst-14306	342	12	chin	chin	PROPN
ajst-14306	342	13	,	,	PUNCT
ajst-14306	342	14	“	"	PUNCT
ajst-14306	342	15	participative	participative	ADJ
ajst-14306	342	16	customers	customer	NOUN
ajst-14306	342	17	as	as	ADP
ajst-14306	342	18	partial	partial	ADJ
ajst-14306	342	19	employees	employee	NOUN
ajst-14306	342	20	and	and	CCONJ
ajst-14306	342	21	service	service	NOUN
ajst-14306	342	22	provider	provider	NOUN
ajst-14306	342	23	workload	workload	NOUN
ajst-14306	342	24	,	,	PUNCT
ajst-14306	342	25	”	"	PUNCT
ajst-14306	342	26	int	int	NOUN
ajst-14306	342	27	.	.	PUNCT
ajst-14306	343	1	j.	j.	PROPN
ajst-14306	343	2	serv	serv	PROPN
ajst-14306	343	3	.	.	PUNCT
ajst-14306	344	1	ind	ind	PROPN
ajst-14306	344	2	.	.	PUNCT
ajst-14306	345	1	manag	manag	PROPN
ajst-14306	345	2	.	.	PROPN
ajst-14306	345	3	,	,	PUNCT
ajst-14306	345	4	vol	vol	NOUN
ajst-14306	345	5	.	.	PROPN
ajst-14306	346	1	15	15	NUM
ajst-14306	346	2	,	,	PUNCT
ajst-14306	346	3	no	no	INTJ
ajst-14306	346	4	.	.	NOUN
ajst-14306	346	5	2	2	NUM
ajst-14306	346	6	,	,	PUNCT
ajst-14306	346	7	pp	pp	ADJ
ajst-14306	346	8	.	.	PUNCT
ajst-14306	347	1	187–199	187–199	NUM
ajst-14306	347	2	,	,	PUNCT
ajst-14306	347	3	apr	apr	PROPN
ajst-14306	347	4	.	.	PROPN
ajst-14306	347	5	2004	2004	NUM
ajst-14306	347	6	.	.	PUNCT