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Boekresensie • Book review

Facilities Management 
Practice by A.C. 
Hauptfleisch, 2017. 
1st edition. Pretoria: 
South Africa: Career Excel 
Academy

Being in Facilities Management for over a 
decade, I was eager to find out if there is 
more that I can learn. What a surprise. I 
found this book to be of utmost value and 
requested that everyone in our division 
should read it. It correctly points out that 
an organisation falls within a particular 
culture, a way of doing things. This book 
provides a fresh and practical outlook 
that can be implemented on ground 
level. Changing Facilities Management 
could have a huge impact on the 
organisation, thus paving the way for new 
creativity and enthusiasm.

The book covers every aspect of Facilities 
Management as well as the current buzz­
words and trends such as sustainability, 
technology, intelligent buildings, life­cycle 
costing, and greening. It clearly defines the 
role of the facilities manager and provides 
clear guidelines to processes and practices.

Client satisfaction is part of our daily opera­
tions at university. Our success depends 
on understanding both the client and his/
her needs. This book covers this topic well 
and explains it in such a way that enables 
the person who works with the clients to 
understand and act accordingly.

Practical implementation remains the 
golden thread throughout the book. 
A sure must for every facilities manager.

Nico Janse van 
Rensburg

Nico Janse van Rensburg, 
Senior director University 
Estate, University of the Free 
State, Phone: 051 401 9309

DOI: http://dx.doi.
org/10.18820/24150487/
as25i1.7
ISSN: 1023­0564
e­ISSN: 2415­0487
Acta Structilia 2018 25(1): 
182­182
© UV/UFS

http://dx.doi.org/10.18820/24150487/as25i1.7
http://dx.doi.org/10.18820/24150487/as25i1.7
http://dx.doi.org/10.18820/24150487/as25i1.7