id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
abr-367	Pellegrino, Robert; Pellegrino, Kimberly	COVID, Customer Loyalty, and Sacrificial HR Strategies Among Customer Service Representatives - Evidence Across Industries	2022	13	.pdf	application/pdf	5793	279	48	Research indicates that instead of viewing customer service as an external customer issue, perhaps it should be viewed as an internal human resource issue. Customer service reps blamed non-existent curfews or did not return calls at all leading customers to believe that Peloton was “hiding behind recent events as excuses, as opposed to transparency to the real problem”, a clear example of making a poor customer service experience worse.	cache/abr-367.pdf	txt/abr-367.txt