id	sid	tid	token	lemma	pos
ape-2547	1	1	microsoft	microsoft	PROPN
ape-2547	1	2	word	word	PROPN
ape-2547	1	3	ape	ape	NOUN
ape-2547	1	4	-	-	PUNCT
ape-2547	1	5	v3n1	v3n1	NOUN
ape-2547	1	6	-	-	PUNCT
ape-2547	1	7	p15	p15	ADJ
ape-2547	1	8	advances	advance	NOUN
ape-2547	1	9	in	in	ADP
ape-2547	1	10	politics	politic	NOUN
ape-2547	1	11	and	and	CCONJ
ape-2547	1	12	economic	economic	PROPN
ape-2547	1	13	issn	issn	PROPN
ape-2547	1	14	2576	2576	NUM
ape-2547	1	15	-	-	SYM
ape-2547	1	16	1382	1382	NUM
ape-2547	1	17	(	(	PUNCT
ape-2547	1	18	print	print	NOUN
ape-2547	1	19	)	)	PUNCT
ape-2547	1	20	issn	issn	PROPN
ape-2547	1	21	2576	2576	NUM
ape-2547	1	22	-	-	SYM
ape-2547	1	23	1390	1390	NUM
ape-2547	1	24	(	(	PUNCT
ape-2547	1	25	online	online	ADJ
ape-2547	1	26	)	)	PUNCT
ape-2547	1	27	vol	vol	NOUN
ape-2547	1	28	.	.	PROPN
ape-2547	2	1	3	3	NUM
ape-2547	2	2	,	,	PUNCT
ape-2547	2	3	no	no	INTJ
ape-2547	2	4	.	.	NOUN
ape-2547	2	5	1	1	NUM
ape-2547	2	6	,	,	PUNCT
ape-2547	2	7	2020	2020	NUM
ape-2547	2	8	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	2	9	15	15	NUM
ape-2547	2	10	original	original	ADJ
ape-2547	2	11	paper	paper	NOUN
ape-2547	2	12	the	the	DET
ape-2547	2	13	effect	effect	NOUN
ape-2547	2	14	of	of	ADP
ape-2547	2	15	service	service	NOUN
ape-2547	2	16	quality	quality	NOUN
ape-2547	2	17	and	and	CCONJ
ape-2547	2	18	facilities	facility	NOUN
ape-2547	2	19	against	against	ADP
ape-2547	2	20	satisfaction	satisfaction	NOUN
ape-2547	2	21	of	of	ADP
ape-2547	2	22	patients	patient	NOUN
ape-2547	2	23	at	at	ADP
ape-2547	2	24	dental	dental	ADJ
ape-2547	2	25	and	and	CCONJ
ape-2547	2	26	mouth	mouth	NOUN
ape-2547	2	27	hospital	hospital	NOUN
ape-2547	2	28	gusti	gusti	PROPN
ape-2547	2	29	hasan	hasan	PROPN
ape-2547	2	30	aman	aman	PROPN
ape-2547	2	31	on	on	ADP
ape-2547	2	32	banjarmasin	banjarmasin	PROPN
ape-2547	2	33	ibrahim	ibrahim	PROPN
ape-2547	2	34	daud1	daud1	PROPN
ape-2547	2	35	*	*	PROPN
ape-2547	2	36	&	&	CCONJ
ape-2547	2	37	dhelia²	dhelia²	PROPN
ape-2547	2	38	1	1	NUM
ape-2547	2	39	high	high	ADJ
ape-2547	2	40	schol	schol	NOUN
ape-2547	2	41	of	of	ADP
ape-2547	2	42	economic	economic	ADJ
ape-2547	2	43	and	and	CCONJ
ape-2547	2	44	business	business	NOUN
ape-2547	2	45	,	,	PUNCT
ape-2547	2	46	stie	stie	PROPN
ape-2547	2	47	indonesia	indonesia	PROPN
ape-2547	2	48	,	,	PUNCT
ape-2547	2	49	banjarmasin	banjarmasin	PROPN
ape-2547	2	50	,	,	PUNCT
ape-2547	2	51	indonesia	indonesia	PROPN
ape-2547	2	52	2	2	NUM
ape-2547	2	53	stie	stie	PROPN
ape-2547	2	54	indonesia	indonesia	PROPN
ape-2547	2	55	,	,	PUNCT
ape-2547	2	56	banjarmasin	banjarmasin	PROPN
ape-2547	2	57	,	,	PUNCT
ape-2547	2	58	indonesia	indonesia	PROPN
ape-2547	2	59	*	*	PUNCT
ape-2547	2	60	ibrahim	ibrahim	PROPN
ape-2547	2	61	daud	daud	PROPN
ape-2547	2	62	,	,	PUNCT
ape-2547	2	63	high	high	ADJ
ape-2547	2	64	schol	schol	NOUN
ape-2547	2	65	of	of	ADP
ape-2547	2	66	economic	economic	ADJ
ape-2547	2	67	and	and	CCONJ
ape-2547	2	68	business	business	NOUN
ape-2547	2	69	,	,	PUNCT
ape-2547	2	70	stie	stie	PROPN
ape-2547	2	71	indonesia	indonesia	PROPN
ape-2547	2	72	,	,	PUNCT
ape-2547	2	73	banjarmasin	banjarmasin	PROPN
ape-2547	2	74	,	,	PUNCT
ape-2547	2	75	indonesia	indonesia	PROPN
ape-2547	2	76	received	receive	VERB
ape-2547	2	77	:	:	PUNCT
ape-2547	2	78	december	december	PROPN
ape-2547	2	79	16	16	NUM
ape-2547	2	80	,	,	PUNCT
ape-2547	2	81	2019	2019	NUM
ape-2547	2	82	accepted	accept	VERB
ape-2547	2	83	:	:	PUNCT
ape-2547	2	84	january	january	PROPN
ape-2547	2	85	8	8	NUM
ape-2547	2	86	,	,	PUNCT
ape-2547	2	87	2020	2020	NUM
ape-2547	2	88	online	online	ADV
ape-2547	2	89	published	publish	VERB
ape-2547	2	90	:	:	PUNCT
ape-2547	2	91	january	january	PROPN
ape-2547	2	92	14	14	NUM
ape-2547	2	93	,	,	PUNCT
ape-2547	2	94	2020	2020	NUM
ape-2547	2	95	doi:10.22158	doi:10.22158	NOUN
ape-2547	2	96	/	/	SYM
ape-2547	2	97	ape.v3n1p15	ape.v3n1p15	PROPN
ape-2547	2	98	url	url	PROPN
ape-2547	2	99	:	:	PUNCT
ape-2547	2	100	http://dx.doi.org/10.22158/ape.v3n1p15	http://dx.doi.org/10.22158/ape.v3n1p15	PROPN
ape-2547	2	101	abstact	abstact	NOUN
ape-2547	2	102	human	human	ADJ
ape-2547	2	103	needs	need	NOUN
ape-2547	2	104	are	be	AUX
ape-2547	2	105	unlimited	unlimited	ADJ
ape-2547	2	106	and	and	CCONJ
ape-2547	2	107	continue	continue	VERB
ape-2547	2	108	to	to	PART
ape-2547	2	109	evolve	evolve	VERB
ape-2547	2	110	with	with	ADP
ape-2547	2	111	the	the	DET
ape-2547	2	112	times	time	NOUN
ape-2547	2	113	,	,	PUNCT
ape-2547	2	114	in	in	ADP
ape-2547	2	115	this	this	DET
ape-2547	2	116	modern	modern	ADJ
ape-2547	2	117	era	era	NOUN
ape-2547	2	118	people	people	NOUN
ape-2547	2	119	are	be	AUX
ape-2547	2	120	not	not	PART
ape-2547	2	121	only	only	ADV
ape-2547	2	122	focused	focus	VERB
ape-2547	2	123	on	on	ADP
ape-2547	2	124	the	the	DET
ape-2547	2	125	hierarchical	hierarchical	ADJ
ape-2547	2	126	needs	need	NOUN
ape-2547	2	127	(	(	PUNCT
ape-2547	2	128	hierarchy	hierarchy	NOUN
ape-2547	2	129	needs	need	NOUN
ape-2547	2	130	)	)	PUNCT
ape-2547	2	131	but	but	CCONJ
ape-2547	2	132	also	also	ADV
ape-2547	2	133	the	the	DET
ape-2547	2	134	need	need	NOUN
ape-2547	2	135	for	for	ADP
ape-2547	2	136	health	health	NOUN
ape-2547	2	137	services	service	NOUN
ape-2547	2	138	.	.	PUNCT
ape-2547	3	1	health	health	NOUN
ape-2547	3	2	services	service	NOUN
ape-2547	3	3	can	can	AUX
ape-2547	3	4	be	be	AUX
ape-2547	3	5	obtained	obtain	VERB
ape-2547	3	6	by	by	ADP
ape-2547	3	7	the	the	DET
ape-2547	3	8	community	community	NOUN
ape-2547	3	9	through	through	ADP
ape-2547	3	10	hospitals	hospital	NOUN
ape-2547	3	11	,	,	PUNCT
ape-2547	3	12	polyclinics	polyclinic	NOUN
ape-2547	3	13	,	,	PUNCT
ape-2547	3	14	community	community	NOUN
ape-2547	3	15	health	health	NOUN
ape-2547	3	16	centers	center	NOUN
ape-2547	3	17	(	(	PUNCT
ape-2547	3	18	puskesmas	puskesmas	PROPN
ape-2547	3	19	)	)	PUNCT
ape-2547	3	20	and	and	CCONJ
ape-2547	3	21	family	family	NOUN
ape-2547	3	22	doctors	doctor	NOUN
ape-2547	3	23	.	.	PUNCT
ape-2547	4	1	this	this	DET
ape-2547	4	2	study	study	NOUN
ape-2547	4	3	aims	aim	VERB
ape-2547	4	4	to	to	PART
ape-2547	4	5	analyze	analyze	VERB
ape-2547	4	6	the	the	DET
ape-2547	4	7	effect	effect	NOUN
ape-2547	4	8	of	of	ADP
ape-2547	4	9	service	service	NOUN
ape-2547	4	10	quality	quality	NOUN
ape-2547	4	11	(	(	PUNCT
ape-2547	4	12	x1	x1	PROPN
ape-2547	4	13	)	)	PUNCT
ape-2547	4	14	and	and	CCONJ
ape-2547	4	15	facilities	facility	NOUN
ape-2547	4	16	(	(	PUNCT
ape-2547	4	17	x2	x2	PROPN
ape-2547	4	18	)	)	PUNCT
ape-2547	4	19	on	on	ADP
ape-2547	4	20	patient	patient	ADJ
ape-2547	4	21	satisfaction	satisfaction	NOUN
ape-2547	4	22	(	(	PUNCT
ape-2547	4	23	y	y	NOUN
ape-2547	4	24	)	)	PUNCT
ape-2547	4	25	in	in	ADP
ape-2547	4	26	rsgm	rsgm	NOUN
ape-2547	4	27	-	-	PUNCT
ape-2547	4	28	gha	gha	NOUN
ape-2547	4	29	.	.	PUNCT
ape-2547	5	1	the	the	DET
ape-2547	5	2	study	study	NOUN
ape-2547	5	3	was	be	AUX
ape-2547	5	4	conducted	conduct	VERB
ape-2547	5	5	on	on	ADP
ape-2547	5	6	4,988	4,988	NUM
ape-2547	5	7	patients	patient	NOUN
ape-2547	5	8	who	who	PRON
ape-2547	5	9	came	come	VERB
ape-2547	5	10	for	for	ADP
ape-2547	5	11	treatment	treatment	NOUN
ape-2547	5	12	at	at	ADP
ape-2547	5	13	rsgm	rsgm	NOUN
ape-2547	5	14	-	-	PUNCT
ape-2547	5	15	gha	gha	NOUN
ape-2547	5	16	and	and	CCONJ
ape-2547	5	17	100	100	NUM
ape-2547	5	18	patients	patient	NOUN
ape-2547	5	19	were	be	AUX
ape-2547	5	20	taken	take	VERB
ape-2547	5	21	as	as	ADP
ape-2547	5	22	samples	sample	NOUN
ape-2547	5	23	.	.	PUNCT
ape-2547	6	1	the	the	DET
ape-2547	6	2	analytical	analytical	ADJ
ape-2547	6	3	method	method	NOUN
ape-2547	6	4	used	use	VERB
ape-2547	6	5	is	be	AUX
ape-2547	6	6	multiple	multiple	ADJ
ape-2547	6	7	linear	linear	ADJ
ape-2547	6	8	regression	regression	NOUN
ape-2547	6	9	statistical	statistical	ADJ
ape-2547	6	10	analysis	analysis	NOUN
ape-2547	6	11	with	with	ADP
ape-2547	6	12	the	the	DET
ape-2547	6	13	help	help	NOUN
ape-2547	6	14	of	of	ADP
ape-2547	6	15	the	the	DET
ape-2547	6	16	spss	spss	PROPN
ape-2547	6	17	program	program	NOUN
ape-2547	6	18	.	.	PUNCT
ape-2547	7	1	the	the	DET
ape-2547	7	2	results	result	NOUN
ape-2547	7	3	showed	show	VERB
ape-2547	7	4	that	that	SCONJ
ape-2547	7	5	the	the	DET
ape-2547	7	6	variable	variable	ADJ
ape-2547	7	7	services	service	NOUN
ape-2547	7	8	quality	quality	NOUN
ape-2547	7	9	and	and	CCONJ
ape-2547	7	10	facilities	facility	NOUN
ape-2547	7	11	provided	provide	VERB
ape-2547	7	12	by	by	ADP
ape-2547	7	13	the	the	DET
ape-2547	7	14	gt	gt	PROPN
ape-2547	7	15	.	.	PUNCT
ape-2547	8	1	hasan	hasan	PROPN
ape-2547	8	2	aman	aman	PROPN
ape-2547	8	3	to	to	PART
ape-2547	8	4	patient	patient	VERB
ape-2547	8	5	gives	give	VERB
ape-2547	8	6	satisfaction	satisfaction	NOUN
ape-2547	8	7	with	with	ADP
ape-2547	8	8	t	t	PROPN
ape-2547	8	9	test	test	NOUN
ape-2547	8	10	value	value	NOUN
ape-2547	8	11	:	:	PUNCT
ape-2547	8	12	service	service	NOUN
ape-2547	8	13	quality	quality	NOUN
ape-2547	8	14	(	(	PUNCT
ape-2547	8	15	x1	x1	PROPN
ape-2547	8	16	)	)	PUNCT
ape-2547	8	17	of	of	ADP
ape-2547	8	18	0.679	0.679	NUM
ape-2547	8	19	with	with	ADP
ape-2547	8	20	a	a	DET
ape-2547	8	21	significant	significant	ADJ
ape-2547	8	22	0.499	0.499	NUM
ape-2547	8	23	>	>	SYM
ape-2547	8	24	0.05	0.05	NUM
ape-2547	8	25	and	and	CCONJ
ape-2547	8	26	t	t	PROPN
ape-2547	8	27	-	-	PUNCT
ape-2547	8	28	count	count	NOUN
ape-2547	8	29	is	be	AUX
ape-2547	8	30	smaller	small	ADJ
ape-2547	8	31	than	than	ADP
ape-2547	8	32	t	t	NOUN
ape-2547	8	33	table	table	NOUN
ape-2547	8	34	0.679	0.679	NUM
ape-2547	8	35	<	<	X
ape-2547	8	36	1.988	1.988	NUM
ape-2547	8	37	which	which	PRON
ape-2547	8	38	means	mean	VERB
ape-2547	8	39	that	that	SCONJ
ape-2547	8	40	there	there	PRON
ape-2547	8	41	is	be	VERB
ape-2547	8	42	no	no	DET
ape-2547	8	43	influence	influence	NOUN
ape-2547	8	44	.	.	PUNCT
ape-2547	9	1	while	while	SCONJ
ape-2547	9	2	facilities	facility	NOUN
ape-2547	9	3	(	(	PUNCT
ape-2547	9	4	x2	x2	NOUN
ape-2547	9	5	)	)	PUNCT
ape-2547	9	6	of	of	ADP
ape-2547	9	7	13,242	13,242	NUM
ape-2547	9	8	>	>	SYM
ape-2547	9	9	1,988	1,988	NUM
ape-2547	9	10	with	with	ADP
ape-2547	9	11	a	a	DET
ape-2547	9	12	significant	significant	ADJ
ape-2547	9	13	level	level	NOUN
ape-2547	9	14	of	of	ADP
ape-2547	9	15	0.00	0.00	NUM
ape-2547	9	16	showed	show	VERB
ape-2547	9	17	a	a	DET
ape-2547	9	18	significant	significant	ADJ
ape-2547	9	19	effect	effect	NOUN
ape-2547	9	20	on	on	ADP
ape-2547	9	21	patient	patient	ADJ
ape-2547	9	22	satisfaction	satisfaction	NOUN
ape-2547	9	23	.	.	PUNCT
ape-2547	10	1	f	f	X
ape-2547	10	2	-	-	PUNCT
ape-2547	10	3	test	test	NOUN
ape-2547	10	4	or	or	CCONJ
ape-2547	10	5	simultaneous	simultaneous	ADJ
ape-2547	10	6	test	test	NOUN
ape-2547	10	7	shows	show	VERB
ape-2547	10	8	that	that	SCONJ
ape-2547	10	9	together	together	ADV
ape-2547	10	10	service	service	NOUN
ape-2547	10	11	quality	quality	NOUN
ape-2547	10	12	variables	variable	NOUN
ape-2547	10	13	(	(	PUNCT
ape-2547	10	14	x1	x1	PROPN
ape-2547	10	15	)	)	PUNCT
ape-2547	10	16	and	and	CCONJ
ape-2547	10	17	facility	facility	NOUN
ape-2547	10	18	variables	variable	NOUN
ape-2547	10	19	(	(	PUNCT
ape-2547	10	20	x2	x2	NOUN
ape-2547	10	21	)	)	PUNCT
ape-2547	10	22	influence	influence	NOUN
ape-2547	10	23	with	with	ADP
ape-2547	10	24	a	a	DET
ape-2547	10	25	value	value	NOUN
ape-2547	10	26	of	of	ADP
ape-2547	10	27	215,812	215,812	NUM
ape-2547	10	28	significance	significance	NOUN
ape-2547	10	29	level	level	NOUN
ape-2547	10	30	of	of	ADP
ape-2547	10	31	0,000	0,000	NUM
ape-2547	10	32	and	and	CCONJ
ape-2547	10	33	r	r	NOUN
ape-2547	10	34	square	square	ADJ
ape-2547	10	35	value	value	NOUN
ape-2547	10	36	of	of	ADP
ape-2547	10	37	0.817	0.817	NUM
ape-2547	10	38	which	which	PRON
ape-2547	10	39	means	mean	VERB
ape-2547	10	40	that	that	SCONJ
ape-2547	10	41	both	both	DET
ape-2547	10	42	variables	variable	NOUN
ape-2547	10	43	are	be	AUX
ape-2547	10	44	very	very	ADV
ape-2547	10	45	strong	strong	ADJ
ape-2547	10	46	influence	influence	NOUN
ape-2547	10	47	by	by	ADP
ape-2547	10	48	81.7	81.7	NUM
ape-2547	10	49	percent	percent	NOUN
ape-2547	10	50	.	.	PUNCT
ape-2547	11	1	keywords	keyword	NOUN
ape-2547	11	2	service	service	NOUN
ape-2547	11	3	quality	quality	NOUN
ape-2547	11	4	,	,	PUNCT
ape-2547	11	5	facilities	facility	NOUN
ape-2547	11	6	and	and	CCONJ
ape-2547	11	7	satisfaction	satisfaction	NOUN
ape-2547	11	8	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	11	9	advances	advance	NOUN
ape-2547	11	10	in	in	ADP
ape-2547	11	11	politics	politic	NOUN
ape-2547	11	12	and	and	CCONJ
ape-2547	11	13	economic	economic	ADJ
ape-2547	11	14	vol	vol	NOUN
ape-2547	11	15	.	.	PROPN
ape-2547	12	1	3	3	NUM
ape-2547	12	2	,	,	PUNCT
ape-2547	12	3	no	no	INTJ
ape-2547	12	4	.	.	NOUN
ape-2547	12	5	1	1	NUM
ape-2547	12	6	,	,	PUNCT
ape-2547	12	7	2020	2020	NUM
ape-2547	12	8	16	16	NUM
ape-2547	12	9	published	publish	VERB
ape-2547	12	10	by	by	ADP
ape-2547	12	11	scholink	scholink	PROPN
ape-2547	12	12	inc	inc	PROPN
ape-2547	12	13	.	.	PROPN
ape-2547	12	14	1	1	NUM
ape-2547	12	15	.	.	X
ape-2547	13	1	introduction	introduction	NOUN
ape-2547	13	2	human	human	ADJ
ape-2547	13	3	needs	need	NOUN
ape-2547	13	4	are	be	AUX
ape-2547	13	5	unlimited	unlimited	ADJ
ape-2547	13	6	and	and	CCONJ
ape-2547	13	7	continue	continue	VERB
ape-2547	13	8	to	to	PART
ape-2547	13	9	grow	grow	VERB
ape-2547	13	10	,	,	PUNCT
ape-2547	13	11	along	along	ADP
ape-2547	13	12	with	with	ADP
ape-2547	13	13	the	the	DET
ape-2547	13	14	times	time	NOUN
ape-2547	13	15	.	.	PUNCT
ape-2547	14	1	today	today	NOUN
ape-2547	14	2	society	society	NOUN
ape-2547	14	3	begins	begin	VERB
ape-2547	14	4	by	by	ADP
ape-2547	14	5	including	include	VERB
ape-2547	14	6	new	new	ADJ
ape-2547	14	7	needs	need	NOUN
ape-2547	14	8	as	as	ADP
ape-2547	14	9	their	their	PRON
ape-2547	14	10	basic	basic	ADJ
ape-2547	14	11	needs	need	NOUN
ape-2547	14	12	.	.	PUNCT
ape-2547	15	1	one	one	NUM
ape-2547	15	2	of	of	ADP
ape-2547	15	3	these	these	DET
ape-2547	15	4	needs	need	NOUN
ape-2547	15	5	is	be	AUX
ape-2547	15	6	the	the	DET
ape-2547	15	7	need	need	NOUN
ape-2547	15	8	for	for	ADP
ape-2547	15	9	health	health	NOUN
ape-2547	15	10	services	service	NOUN
ape-2547	15	11	,	,	PUNCT
ape-2547	15	12	because	because	SCONJ
ape-2547	15	13	health	health	NOUN
ape-2547	15	14	is	be	AUX
ape-2547	15	15	a	a	DET
ape-2547	15	16	necessity	necessity	NOUN
ape-2547	15	17	of	of	ADP
ape-2547	15	18	life	life	NOUN
ape-2547	15	19	which	which	PRON
ape-2547	15	20	is	be	AUX
ape-2547	15	21	very	very	ADV
ape-2547	15	22	important	important	ADJ
ape-2547	15	23	in	in	ADP
ape-2547	15	24	supporting	support	VERB
ape-2547	15	25	daily	daily	ADJ
ape-2547	15	26	activities	activity	NOUN
ape-2547	15	27	.	.	PUNCT
ape-2547	16	1	the	the	DET
ape-2547	16	2	development	development	NOUN
ape-2547	16	3	of	of	ADP
ape-2547	16	4	the	the	DET
ape-2547	16	5	business	business	NOUN
ape-2547	16	6	world	world	NOUN
ape-2547	16	7	today	today	NOUN
ape-2547	16	8	is	be	AUX
ape-2547	16	9	also	also	ADV
ape-2547	16	10	experiencing	experience	VERB
ape-2547	16	11	rapid	rapid	ADJ
ape-2547	16	12	growth	growth	NOUN
ape-2547	16	13	,	,	PUNCT
ape-2547	16	14	both	both	DET
ape-2547	16	15	businesses	business	NOUN
ape-2547	16	16	engaged	engage	VERB
ape-2547	16	17	in	in	ADP
ape-2547	16	18	manufacturing	manufacturing	NOUN
ape-2547	16	19	and	and	CCONJ
ape-2547	16	20	services	service	NOUN
ape-2547	16	21	.	.	PUNCT
ape-2547	17	1	businesses	business	NOUN
ape-2547	17	2	that	that	PRON
ape-2547	17	3	are	be	AUX
ape-2547	17	4	engaged	engage	VERB
ape-2547	17	5	in	in	ADP
ape-2547	17	6	services	service	NOUN
ape-2547	17	7	such	such	ADJ
ape-2547	17	8	as	as	ADP
ape-2547	17	9	hospitals	hospital	NOUN
ape-2547	17	10	.	.	PUNCT
ape-2547	18	1	hospital	hospital	NOUN
ape-2547	18	2	is	be	AUX
ape-2547	18	3	a	a	DET
ape-2547	18	4	health	health	NOUN
ape-2547	18	5	service	service	NOUN
ape-2547	18	6	institution	institution	NOUN
ape-2547	18	7	that	that	PRON
ape-2547	18	8	conducts	conduct	VERB
ape-2547	18	9	complete	complete	ADJ
ape-2547	18	10	individual	individual	ADJ
ape-2547	18	11	health	health	NOUN
ape-2547	18	12	services	service	NOUN
ape-2547	18	13	that	that	PRON
ape-2547	18	14	provide	provide	VERB
ape-2547	18	15	inpatient	inpatient	NOUN
ape-2547	18	16	,	,	PUNCT
ape-2547	18	17	outpatient	outpatient	NOUN
ape-2547	18	18	and	and	CCONJ
ape-2547	18	19	emergency	emergency	NOUN
ape-2547	18	20	services	service	NOUN
ape-2547	18	21	according	accord	VERB
ape-2547	18	22	to	to	ADP
ape-2547	18	23	ri	ri	PROPN
ape-2547	18	24	law	law	NOUN
ape-2547	18	25	no	no	NOUN
ape-2547	18	26	.	.	PUNCT
ape-2547	19	1	44/2009	44/2009	NUM
ape-2547	19	2	article	article	NOUN
ape-2547	19	3	1	1	NUM
ape-2547	19	4	concerning	concern	VERB
ape-2547	19	5	hospitals	hospital	NOUN
ape-2547	19	6	.	.	PUNCT
ape-2547	20	1	the	the	DET
ape-2547	20	2	hospital	hospital	NOUN
ape-2547	20	3	performs	perform	VERB
ape-2547	20	4	several	several	ADJ
ape-2547	20	5	types	type	NOUN
ape-2547	20	6	of	of	ADP
ape-2547	20	7	services	service	NOUN
ape-2547	20	8	including	include	VERB
ape-2547	20	9	medical	medical	ADJ
ape-2547	20	10	services	service	NOUN
ape-2547	20	11	,	,	PUNCT
ape-2547	20	12	medical	medical	ADJ
ape-2547	20	13	support	support	NOUN
ape-2547	20	14	services	service	NOUN
ape-2547	20	15	,	,	PUNCT
ape-2547	20	16	care	care	NOUN
ape-2547	20	17	services	service	NOUN
ape-2547	20	18	,	,	PUNCT
ape-2547	20	19	rehabilitation	rehabilitation	NOUN
ape-2547	20	20	services	service	NOUN
ape-2547	20	21	,	,	PUNCT
ape-2547	20	22	prevention	prevention	NOUN
ape-2547	20	23	and	and	CCONJ
ape-2547	20	24	health	health	NOUN
ape-2547	20	25	promotion	promotion	NOUN
ape-2547	20	26	,	,	PUNCT
ape-2547	20	27	as	as	ADP
ape-2547	20	28	a	a	DET
ape-2547	20	29	place	place	NOUN
ape-2547	20	30	for	for	ADP
ape-2547	20	31	medical	medical	ADJ
ape-2547	20	32	and	and	CCONJ
ape-2547	20	33	or	or	CCONJ
ape-2547	20	34	medical	medical	ADJ
ape-2547	20	35	training	training	NOUN
ape-2547	20	36	and	and	CCONJ
ape-2547	20	37	training	training	NOUN
ape-2547	20	38	,	,	PUNCT
ape-2547	20	39	as	as	ADP
ape-2547	20	40	a	a	DET
ape-2547	20	41	place	place	NOUN
ape-2547	20	42	for	for	ADP
ape-2547	20	43	research	research	NOUN
ape-2547	20	44	and	and	CCONJ
ape-2547	20	45	development	development	NOUN
ape-2547	20	46	of	of	ADP
ape-2547	20	47	science	science	NOUN
ape-2547	20	48	and	and	CCONJ
ape-2547	20	49	technology	technology	NOUN
ape-2547	20	50	in	in	ADP
ape-2547	20	51	the	the	DET
ape-2547	20	52	health	health	NOUN
ape-2547	20	53	sector	sector	NOUN
ape-2547	20	54	and	and	CCONJ
ape-2547	20	55	to	to	PART
ape-2547	20	56	avoid	avoid	VERB
ape-2547	20	57	risks	risk	NOUN
ape-2547	20	58	and	and	CCONJ
ape-2547	20	59	health	health	NOUN
ape-2547	20	60	problems	problem	NOUN
ape-2547	20	61	as	as	SCONJ
ape-2547	20	62	intended	intend	VERB
ape-2547	20	63	,	,	PUNCT
ape-2547	20	64	so	so	SCONJ
ape-2547	20	65	that	that	SCONJ
ape-2547	20	66	there	there	PRON
ape-2547	20	67	is	be	VERB
ape-2547	20	68	a	a	DET
ape-2547	20	69	need	need	NOUN
ape-2547	20	70	for	for	ADP
ape-2547	20	71	the	the	DET
ape-2547	20	72	organization	organization	NOUN
ape-2547	20	73	of	of	ADP
ape-2547	20	74	environmental	environmental	ADJ
ape-2547	20	75	health	health	NOUN
ape-2547	20	76	in	in	ADP
ape-2547	20	77	accordance	accordance	NOUN
ape-2547	20	78	with	with	ADP
ape-2547	20	79	health	health	NOUN
ape-2547	20	80	requirements	requirement	NOUN
ape-2547	20	81	.	.	PUNCT
ape-2547	21	1	to	to	PART
ape-2547	21	2	carry	carry	VERB
ape-2547	21	3	out	out	ADP
ape-2547	21	4	complex	complex	ADJ
ape-2547	21	5	hospital	hospital	NOUN
ape-2547	21	6	functions	function	NOUN
ape-2547	21	7	,	,	PUNCT
ape-2547	21	8	the	the	DET
ape-2547	21	9	hospital	hospital	NOUN
ape-2547	21	10	must	must	AUX
ape-2547	21	11	have	have	VERB
ape-2547	21	12	professional	professional	ADJ
ape-2547	21	13	human	human	ADJ
ape-2547	21	14	resources	resource	NOUN
ape-2547	21	15	in	in	ADP
ape-2547	21	16	both	both	CCONJ
ape-2547	21	17	the	the	DET
ape-2547	21	18	medical	medical	ADJ
ape-2547	21	19	technical	technical	ADJ
ape-2547	21	20	and	and	CCONJ
ape-2547	21	21	health	health	PROPN
ape-2547	21	22	administration	administration	NOUN
ape-2547	21	23	fields	field	NOUN
ape-2547	21	24	(	(	PUNCT
ape-2547	21	25	moh	moh	PROPN
ape-2547	21	26	ri	ri	PROPN
ape-2547	21	27	,	,	PUNCT
ape-2547	21	28	2000	2000	NUM
ape-2547	21	29	)	)	PUNCT
ape-2547	21	30	.	.	PUNCT
ape-2547	22	1	patient	patient	ADJ
ape-2547	22	2	satisfaction	satisfaction	NOUN
ape-2547	22	3	will	will	AUX
ape-2547	22	4	be	be	AUX
ape-2547	22	5	fulfilled	fulfil	VERB
ape-2547	22	6	if	if	SCONJ
ape-2547	22	7	they	they	PRON
ape-2547	22	8	get	get	VERB
ape-2547	22	9	what	what	PRON
ape-2547	22	10	they	they	PRON
ape-2547	22	11	want	want	VERB
ape-2547	22	12	,	,	PUNCT
ape-2547	22	13	when	when	SCONJ
ape-2547	22	14	they	they	PRON
ape-2547	22	15	need	need	VERB
ape-2547	22	16	it	it	PRON
ape-2547	22	17	,	,	PUNCT
ape-2547	22	18	where	where	SCONJ
ape-2547	22	19	they	they	PRON
ape-2547	22	20	want	want	VERB
ape-2547	22	21	it	it	PRON
ape-2547	22	22	,	,	PUNCT
ape-2547	22	23	and	and	CCONJ
ape-2547	22	24	in	in	ADP
ape-2547	22	25	the	the	DET
ape-2547	22	26	way	way	NOUN
ape-2547	22	27	they	they	PRON
ape-2547	22	28	specify	specify	VERB
ape-2547	22	29	.	.	PUNCT
ape-2547	23	1	service	service	NOUN
ape-2547	23	2	providers	provider	NOUN
ape-2547	23	3	must	must	AUX
ape-2547	23	4	make	make	VERB
ape-2547	23	5	every	every	DET
ape-2547	23	6	effort	effort	NOUN
ape-2547	23	7	to	to	PART
ape-2547	23	8	identify	identify	VERB
ape-2547	23	9	the	the	DET
ape-2547	23	10	expectations	expectation	NOUN
ape-2547	23	11	of	of	ADP
ape-2547	23	12	target	target	NOUN
ape-2547	23	13	consumers	consumer	NOUN
ape-2547	23	14	regarding	regard	VERB
ape-2547	23	15	the	the	DET
ape-2547	23	16	services	service	NOUN
ape-2547	23	17	they	they	PRON
ape-2547	23	18	provide	provide	VERB
ape-2547	23	19	:	:	PUNCT
ape-2547	23	20	reliability	reliability	NOUN
ape-2547	23	21	,	,	PUNCT
ape-2547	23	22	responsiveness	responsiveness	NOUN
ape-2547	23	23	,	,	PUNCT
ape-2547	23	24	assurance	assurance	NOUN
ape-2547	23	25	,	,	PUNCT
ape-2547	23	26	empathy	empathy	NOUN
ape-2547	23	27	and	and	CCONJ
ape-2547	23	28	tangibles	tangibles	PROPN
ape-2547	23	29	are	be	AUX
ape-2547	23	30	dimensions	dimension	NOUN
ape-2547	23	31	of	of	ADP
ape-2547	23	32	hospital	hospital	NOUN
ape-2547	23	33	patient	patient	NOUN
ape-2547	23	34	satisfaction	satisfaction	NOUN
ape-2547	23	35	(	(	PUNCT
ape-2547	23	36	suryawati	suryawati	NOUN
ape-2547	23	37	,	,	PUNCT
ape-2547	23	38	2004	2004	NUM
ape-2547	23	39	)	)	PUNCT
ape-2547	23	40	.	.	PUNCT
ape-2547	24	1	business	business	NOUN
ape-2547	24	2	competition	competition	NOUN
ape-2547	24	3	in	in	ADP
ape-2547	24	4	the	the	DET
ape-2547	24	5	business	business	NOUN
ape-2547	24	6	of	of	ADP
ape-2547	24	7	providing	provide	VERB
ape-2547	24	8	health	health	NOUN
ape-2547	24	9	services	service	NOUN
ape-2547	24	10	to	to	ADP
ape-2547	24	11	the	the	DET
ape-2547	24	12	community	community	NOUN
ape-2547	24	13	,	,	PUNCT
ape-2547	24	14	is	be	AUX
ape-2547	24	15	currently	currently	ADV
ape-2547	24	16	growing	grow	VERB
ape-2547	24	17	more	more	ADV
ape-2547	24	18	rapidly	rapidly	ADV
ape-2547	24	19	,	,	PUNCT
ape-2547	24	20	so	so	SCONJ
ape-2547	24	21	that	that	SCONJ
ape-2547	24	22	encouraging	encourage	VERB
ape-2547	24	23	existing	exist	VERB
ape-2547	24	24	hospitals	hospital	NOUN
ape-2547	24	25	inevitably	inevitably	ADV
ape-2547	24	26	compete	compete	VERB
ape-2547	24	27	with	with	ADP
ape-2547	24	28	each	each	DET
ape-2547	24	29	other	other	ADJ
ape-2547	24	30	to	to	PART
ape-2547	24	31	be	be	AUX
ape-2547	24	32	the	the	DET
ape-2547	24	33	best	good	ADJ
ape-2547	24	34	,	,	PUNCT
ape-2547	24	35	especially	especially	ADV
ape-2547	24	36	public	public	ADJ
ape-2547	24	37	hospitals	hospital	NOUN
ape-2547	24	38	.	.	PUNCT
ape-2547	25	1	all	all	DET
ape-2547	25	2	hospitals	hospital	NOUN
ape-2547	25	3	compete	compete	VERB
ape-2547	25	4	to	to	PART
ape-2547	25	5	compete	compete	VERB
ape-2547	25	6	for	for	ADP
ape-2547	25	7	customers	customer	NOUN
ape-2547	25	8	through	through	ADP
ape-2547	25	9	the	the	DET
ape-2547	25	10	fulfillment	fulfillment	NOUN
ape-2547	25	11	of	of	ADP
ape-2547	25	12	community	community	NOUN
ape-2547	25	13	satisfaction	satisfaction	NOUN
ape-2547	25	14	as	as	ADP
ape-2547	25	15	the	the	DET
ape-2547	25	16	maximum	maximum	ADJ
ape-2547	25	17	customer	customer	NOUN
ape-2547	25	18	desired	desire	VERB
ape-2547	25	19	by	by	ADP
ape-2547	25	20	customers	customer	NOUN
ape-2547	25	21	by	by	ADP
ape-2547	25	22	improving	improve	VERB
ape-2547	25	23	the	the	DET
ape-2547	25	24	quality	quality	NOUN
ape-2547	25	25	of	of	ADP
ape-2547	25	26	service	service	NOUN
ape-2547	25	27	.	.	PUNCT
ape-2547	26	1	defining	define	VERB
ape-2547	26	2	the	the	DET
ape-2547	26	3	right	right	ADJ
ape-2547	26	4	quality	quality	NOUN
ape-2547	26	5	of	of	ADP
ape-2547	26	6	service	service	NOUN
ape-2547	26	7	is	be	AUX
ape-2547	26	8	not	not	PART
ape-2547	26	9	easy	easy	ADJ
ape-2547	26	10	,	,	PUNCT
ape-2547	26	11	but	but	CCONJ
ape-2547	26	12	generally	generally	ADV
ape-2547	26	13	quality	quality	NOUN
ape-2547	26	14	can	can	AUX
ape-2547	26	15	be	be	AUX
ape-2547	26	16	specified	specify	VERB
ape-2547	26	17	,	,	PUNCT
ape-2547	26	18	the	the	DET
ape-2547	26	19	concept	concept	NOUN
ape-2547	26	20	of	of	ADP
ape-2547	26	21	quality	quality	NOUN
ape-2547	26	22	itself	itself	PRON
ape-2547	26	23	is	be	AUX
ape-2547	26	24	often	often	ADV
ape-2547	26	25	considered	consider	VERB
ape-2547	26	26	a	a	DET
ape-2547	26	27	relative	relative	ADJ
ape-2547	26	28	measure	measure	NOUN
ape-2547	26	29	of	of	ADP
ape-2547	26	30	the	the	DET
ape-2547	26	31	merit	merit	NOUN
ape-2547	26	32	of	of	ADP
ape-2547	26	33	a	a	DET
ape-2547	26	34	product	product	NOUN
ape-2547	26	35	or	or	CCONJ
ape-2547	26	36	service	service	NOUN
ape-2547	26	37	consisting	consist	VERB
ape-2547	26	38	of	of	ADP
ape-2547	26	39	quality	quality	NOUN
ape-2547	26	40	of	of	ADP
ape-2547	26	41	design	design	NOUN
ape-2547	26	42	and	and	CCONJ
ape-2547	26	43	quality	quality	NOUN
ape-2547	26	44	of	of	ADP
ape-2547	26	45	conformity	conformity	NOUN
ape-2547	26	46	.	.	PUNCT
ape-2547	27	1	design	design	NOUN
ape-2547	27	2	quality	quality	NOUN
ape-2547	27	3	is	be	AUX
ape-2547	27	4	a	a	DET
ape-2547	27	5	function	function	NOUN
ape-2547	27	6	of	of	ADP
ape-2547	27	7	product	product	NOUN
ape-2547	27	8	specifications	specification	NOUN
ape-2547	27	9	,	,	PUNCT
ape-2547	27	10	whereas	whereas	SCONJ
ape-2547	27	11	conformity	conformity	NOUN
ape-2547	27	12	quality	quality	NOUN
ape-2547	27	13	is	be	AUX
ape-2547	27	14	a	a	DET
ape-2547	27	15	measure	measure	NOUN
ape-2547	27	16	of	of	ADP
ape-2547	27	17	how	how	SCONJ
ape-2547	27	18	far	far	ADV
ape-2547	27	19	a	a	DET
ape-2547	27	20	product	product	NOUN
ape-2547	27	21	is	be	AUX
ape-2547	27	22	able	able	ADJ
ape-2547	27	23	to	to	PART
ape-2547	27	24	meet	meet	VERB
ape-2547	27	25	the	the	DET
ape-2547	27	26	requirements	requirement	NOUN
ape-2547	27	27	or	or	CCONJ
ape-2547	27	28	specified	specify	VERB
ape-2547	27	29	quality	quality	NOUN
ape-2547	27	30	specifications	specification	NOUN
ape-2547	27	31	.	.	PUNCT
ape-2547	28	1	in	in	ADP
ape-2547	28	2	reality	reality	NOUN
ape-2547	28	3	this	this	DET
ape-2547	28	4	aspect	aspect	NOUN
ape-2547	28	5	is	be	AUX
ape-2547	28	6	not	not	PART
ape-2547	28	7	the	the	DET
ape-2547	28	8	only	only	ADJ
ape-2547	28	9	quality	quality	NOUN
ape-2547	28	10	aspect	aspect	NOUN
ape-2547	28	11	,	,	PUNCT
ape-2547	28	12	in	in	ADP
ape-2547	28	13	the	the	DET
ape-2547	28	14	perspective	perspective	NOUN
ape-2547	28	15	of	of	ADP
ape-2547	28	16	tqm	tqm	ADJ
ape-2547	28	17	(	(	PUNCT
ape-2547	28	18	total	total	ADJ
ape-2547	28	19	quality	quality	NOUN
ape-2547	28	20	management	management	NOUN
ape-2547	28	21	)	)	PUNCT
ape-2547	28	22	quality	quality	NOUN
ape-2547	28	23	is	be	AUX
ape-2547	28	24	seen	see	VERB
ape-2547	28	25	more	more	ADV
ape-2547	28	26	broadly	broadly	ADV
ape-2547	28	27	,	,	PUNCT
ape-2547	28	28	where	where	SCONJ
ape-2547	28	29	not	not	PART
ape-2547	28	30	only	only	ADV
ape-2547	28	31	are	be	AUX
ape-2547	28	32	the	the	DET
ape-2547	28	33	results	result	NOUN
ape-2547	28	34	aspects	aspect	NOUN
ape-2547	28	35	emphasized	emphasize	VERB
ape-2547	28	36	,	,	PUNCT
ape-2547	28	37	but	but	CCONJ
ape-2547	28	38	also	also	ADV
ape-2547	28	39	include	include	VERB
ape-2547	28	40	processes	process	NOUN
ape-2547	28	41	,	,	PUNCT
ape-2547	28	42	the	the	DET
ape-2547	28	43	environment	environment	NOUN
ape-2547	28	44	and	and	CCONJ
ape-2547	28	45	humans	human	NOUN
ape-2547	28	46	.	.	PUNCT
ape-2547	29	1	this	this	PRON
ape-2547	29	2	is	be	AUX
ape-2547	29	3	clearly	clearly	ADV
ape-2547	29	4	seen	see	VERB
ape-2547	29	5	in	in	ADP
ape-2547	29	6	the	the	DET
ape-2547	29	7	definition	definition	NOUN
ape-2547	29	8	formulated	formulate	VERB
ape-2547	29	9	by	by	ADP
ape-2547	29	10	goetsh	goetsh	NOUN
ape-2547	29	11	and	and	CCONJ
ape-2547	29	12	davis	davis	PROPN
ape-2547	29	13	(	(	PUNCT
ape-2547	29	14	1994	1994	NUM
ape-2547	29	15	)	)	PUNCT
ape-2547	29	16	namely	namely	ADV
ape-2547	29	17	that	that	SCONJ
ape-2547	29	18	quality	quality	NOUN
ape-2547	29	19	is	be	AUX
ape-2547	29	20	a	a	DET
ape-2547	29	21	dynamic	dynamic	ADJ
ape-2547	29	22	condition	condition	NOUN
ape-2547	29	23	related	relate	VERB
ape-2547	29	24	to	to	ADP
ape-2547	29	25	products	product	NOUN
ape-2547	29	26	,	,	PUNCT
ape-2547	29	27	services	service	NOUN
ape-2547	29	28	and	and	CCONJ
ape-2547	29	29	people	people	NOUN
ape-2547	29	30	.	.	PUNCT
ape-2547	30	1	gusti	gusti	PROPN
ape-2547	30	2	hasan	hasan	PROPN
ape-2547	30	3	aman	aman	PROPN
ape-2547	30	4	dental	dental	PROPN
ape-2547	30	5	and	and	CCONJ
ape-2547	30	6	mouth	mouth	NOUN
ape-2547	30	7	hospital	hospital	NOUN
ape-2547	30	8	(	(	PUNCT
ape-2547	30	9	rsgm	rsgm	NOUN
ape-2547	30	10	-	-	PUNCT
ape-2547	30	11	gha	gha	NOUN
ape-2547	30	12	)	)	PUNCT
ape-2547	30	13	is	be	AUX
ape-2547	30	14	the	the	DET
ape-2547	30	15	first	first	ADJ
ape-2547	30	16	hospital	hospital	NOUN
ape-2547	30	17	specializing	specialize	VERB
ape-2547	30	18	in	in	ADP
ape-2547	30	19	dental	dental	ADJ
ape-2547	30	20	and	and	CCONJ
ape-2547	30	21	oral	oral	ADJ
ape-2547	30	22	health	health	NOUN
ape-2547	30	23	in	in	ADP
ape-2547	30	24	banjarmasin	banjarmasin	NOUN
ape-2547	30	25	.	.	PUNCT
ape-2547	31	1	services	service	NOUN
ape-2547	31	2	at	at	ADP
ape-2547	31	3	rsgm	rsgm	NOUN
ape-2547	31	4	-	-	PUNCT
ape-2547	31	5	gha	gha	NOUN
ape-2547	31	6	include	include	VERB
ape-2547	31	7	outpatient	outpatient	NOUN
ape-2547	31	8	clinics	clinic	NOUN
ape-2547	31	9	consisting	consist	VERB
ape-2547	31	10	of	of	ADP
ape-2547	31	11	:	:	PUNCT
ape-2547	31	12	first	first	ADJ
ape-2547	31	13	floor	floor	NOUN
ape-2547	31	14	is	be	AUX
ape-2547	31	15	oral	oral	ADJ
ape-2547	31	16	disease	disease	NOUN
ape-2547	31	17	and	and	CCONJ
ape-2547	31	18	periodonsia	periodonsia	NOUN
ape-2547	31	19	,	,	PUNCT
ape-2547	31	20	second	second	ADJ
ape-2547	31	21	floor	floor	NOUN
ape-2547	31	22	is	be	AUX
ape-2547	31	23	pedodontia	pedodontia	PROPN
ape-2547	31	24	,	,	PUNCT
ape-2547	31	25	third	third	ADJ
ape-2547	31	26	floor	floor	NOUN
ape-2547	31	27	is	be	AUX
ape-2547	31	28	general	general	ADJ
ape-2547	31	29	poly	poly	ADJ
ape-2547	31	30	,	,	PUNCT
ape-2547	31	31	fourth	fourth	ADJ
ape-2547	31	32	floor	floor	NOUN
ape-2547	31	33	is	be	AUX
ape-2547	31	34	prostodontia	prostodontia	NOUN
ape-2547	31	35	,	,	PUNCT
ape-2547	31	36	orthodontics	orthodontic	NOUN
ape-2547	31	37	,	,	PUNCT
ape-2547	31	38	conservation	conservation	NOUN
ape-2547	31	39	and	and	CCONJ
ape-2547	31	40	oral	oral	ADJ
ape-2547	31	41	surgery	surgery	NOUN
ape-2547	31	42	.	.	PUNCT
ape-2547	32	1	the	the	DET
ape-2547	32	2	hospital	hospital	NOUN
ape-2547	32	3	also	also	ADV
ape-2547	32	4	has	have	VERB
ape-2547	32	5	an	an	DET
ape-2547	32	6	emergency	emergency	NOUN
ape-2547	32	7	room	room	NOUN
ape-2547	32	8	,	,	PUNCT
ape-2547	32	9	dental	dental	ADJ
ape-2547	32	10	radiology	radiology	NOUN
ape-2547	32	11	and	and	CCONJ
ape-2547	32	12	vip	vip	NOUN
ape-2547	32	13	inpatient	inpatient	NOUN
ape-2547	32	14	rooms	room	NOUN
ape-2547	32	15	with	with	ADP
ape-2547	32	16	four	four	NUM
ape-2547	32	17	rooms	room	NOUN
ape-2547	32	18	.	.	PUNCT
ape-2547	33	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	33	2	advances	advance	VERB
ape-2547	33	3	in	in	ADP
ape-2547	33	4	politics	politic	NOUN
ape-2547	33	5	and	and	CCONJ
ape-2547	33	6	economic	economic	ADJ
ape-2547	33	7	vol	vol	NOUN
ape-2547	33	8	.	.	PROPN
ape-2547	34	1	3	3	NUM
ape-2547	34	2	,	,	PUNCT
ape-2547	34	3	no	no	INTJ
ape-2547	34	4	.	.	NOUN
ape-2547	34	5	1	1	NUM
ape-2547	34	6	,	,	PUNCT
ape-2547	34	7	2020	2020	NUM
ape-2547	34	8	17	17	NUM
ape-2547	34	9	published	publish	VERB
ape-2547	34	10	by	by	ADP
ape-2547	34	11	scholink	scholink	PROPN
ape-2547	34	12	inc	inc	PROPN
ape-2547	34	13	.	.	PROPN
ape-2547	34	14	table	table	PROPN
ape-2547	34	15	1	1	NUM
ape-2547	34	16	.	.	X
ape-2547	34	17	number	number	NOUN
ape-2547	34	18	of	of	ADP
ape-2547	34	19	patient	patient	ADJ
ape-2547	34	20	visits	visit	NOUN
ape-2547	34	21	for	for	ADP
ape-2547	34	22	2017	2017	NUM
ape-2547	34	23	-	-	SYM
ape-2547	34	24	2018	2018	NUM
ape-2547	34	25	no	no	NOUN
ape-2547	34	26	.	.	PUNCT
ape-2547	35	1	month	month	NOUN
ape-2547	35	2	/	/	SYM
ape-2547	35	3	year	year	NOUN
ape-2547	35	4	2017	2017	NUM
ape-2547	35	5	-	-	SYM
ape-2547	35	6	2018	2018	NUM
ape-2547	35	7	number	number	NOUN
ape-2547	35	8	patient	patient	NOUN
ape-2547	35	9	visits	visit	NOUN
ape-2547	35	10	1	1	NUM
ape-2547	35	11	2	2	NUM
ape-2547	35	12	.	.	NOUN
ape-2547	35	13	3	3	NUM
ape-2547	35	14	4	4	NUM
ape-2547	35	15	5	5	NUM
ape-2547	35	16	6	6	NUM
ape-2547	35	17	7	7	NUM
ape-2547	35	18	8	8	NUM
ape-2547	35	19	9	9	NUM
ape-2547	35	20	10	10	NUM
ape-2547	35	21	11	11	NUM
ape-2547	35	22	12	12	NUM
ape-2547	35	23	november	november	PROPN
ape-2547	35	24	2017	2017	NUM
ape-2547	35	25	december	december	PROPN
ape-2547	35	26	2017	2017	NUM
ape-2547	35	27	january	january	PROPN
ape-2547	35	28	2018	2018	NUM
ape-2547	35	29	february	february	PROPN
ape-2547	35	30	march	march	PROPN
ape-2547	35	31	april	april	PROPN
ape-2547	35	32	may	may	PROPN
ape-2547	35	33	june	june	PROPN
ape-2547	35	34	july	july	PROPN
ape-2547	35	35	august	august	PROPN
ape-2547	35	36	september	september	PROPN
ape-2547	35	37	october	october	PROPN
ape-2547	35	38	244	244	NUM
ape-2547	35	39	304	304	NUM
ape-2547	35	40	400	400	NUM
ape-2547	35	41	362	362	NUM
ape-2547	35	42	295	295	NUM
ape-2547	35	43	421	421	NUM
ape-2547	35	44	427	427	NUM
ape-2547	35	45	496	496	NUM
ape-2547	35	46	459	459	NUM
ape-2547	35	47	511	511	NUM
ape-2547	35	48	532	532	NUM
ape-2547	35	49	517	517	NUM
ape-2547	35	50	jumlah	jumlah	NOUN
ape-2547	35	51	4.988	4.988	NUM
ape-2547	35	52	sources	source	NOUN
ape-2547	35	53	:	:	PUNCT
ape-2547	35	54	rsgm	rsgm	NOUN
ape-2547	35	55	-	-	PUNCT
ape-2547	35	56	gha	gha	NOUN
ape-2547	35	57	year	year	NOUN
ape-2547	35	58	2018	2018	NUM
ape-2547	35	59	.	.	PUNCT
ape-2547	36	1	based	base	VERB
ape-2547	36	2	on	on	ADP
ape-2547	36	3	the	the	DET
ape-2547	36	4	table	table	NOUN
ape-2547	36	5	above	above	ADV
ape-2547	36	6	,	,	PUNCT
ape-2547	36	7	in	in	ADP
ape-2547	36	8	november	november	PROPN
ape-2547	36	9	2017	2017	NUM
ape-2547	36	10	-	-	PUNCT
ape-2547	36	11	october	october	PROPN
ape-2547	36	12	2018	2018	NUM
ape-2547	36	13	the	the	DET
ape-2547	36	14	total	total	ADJ
ape-2547	36	15	number	number	NOUN
ape-2547	36	16	of	of	ADP
ape-2547	36	17	patient	patient	ADJ
ape-2547	36	18	visits	visit	NOUN
ape-2547	36	19	was	be	AUX
ape-2547	36	20	4,988	4,988	NUM
ape-2547	36	21	visits	visit	NOUN
ape-2547	36	22	.	.	PUNCT
ape-2547	37	1	in	in	ADP
ape-2547	37	2	november	november	PROPN
ape-2547	37	3	244	244	NUM
ape-2547	37	4	patients	patient	NOUN
ape-2547	37	5	,	,	PUNCT
ape-2547	37	6	december	december	PROPN
ape-2547	37	7	304	304	NUM
ape-2547	37	8	patients	patient	NOUN
ape-2547	37	9	,	,	PUNCT
ape-2547	37	10	january	january	PROPN
ape-2547	37	11	400	400	NUM
ape-2547	37	12	patients	patient	NOUN
ape-2547	37	13	,	,	PUNCT
ape-2547	37	14	february	february	NOUN
ape-2547	37	15	382	382	NUM
ape-2547	37	16	patients	patient	NOUN
ape-2547	37	17	,	,	PUNCT
ape-2547	37	18	march	march	NOUN
ape-2547	37	19	295	295	NUM
ape-2547	37	20	patients	patient	NOUN
ape-2547	37	21	,	,	PUNCT
ape-2547	37	22	april	april	PROPN
ape-2547	37	23	421	421	NUM
ape-2547	37	24	patients	patient	NOUN
ape-2547	37	25	,	,	PUNCT
ape-2547	37	26	may	may	AUX
ape-2547	37	27	427	427	NUM
ape-2547	37	28	patients	patient	NOUN
ape-2547	37	29	,	,	PUNCT
ape-2547	37	30	june	june	PROPN
ape-2547	37	31	496	496	NUM
ape-2547	37	32	patients	patient	NOUN
ape-2547	37	33	,	,	PUNCT
ape-2547	37	34	july	july	PROPN
ape-2547	37	35	459	459	NUM
ape-2547	37	36	patients	patient	NOUN
ape-2547	37	37	,	,	PUNCT
ape-2547	37	38	august	august	PROPN
ape-2547	37	39	511	511	NUM
ape-2547	37	40	patients	patient	NOUN
ape-2547	37	41	,	,	PUNCT
ape-2547	37	42	september	september	PROPN
ape-2547	37	43	532	532	NUM
ape-2547	37	44	patients	patient	NOUN
ape-2547	37	45	and	and	CCONJ
ape-2547	37	46	october	october	PROPN
ape-2547	37	47	517	517	NUM
ape-2547	37	48	patients	patient	NOUN
ape-2547	37	49	.	.	PUNCT
ape-2547	38	1	then	then	ADV
ape-2547	38	2	it	it	PRON
ape-2547	38	3	was	be	AUX
ape-2547	38	4	found	find	VERB
ape-2547	38	5	that	that	SCONJ
ape-2547	38	6	the	the	DET
ape-2547	38	7	number	number	NOUN
ape-2547	38	8	of	of	ADP
ape-2547	38	9	patients	patient	NOUN
ape-2547	38	10	registered	register	VERB
ape-2547	38	11	was	be	AUX
ape-2547	38	12	3,156	3,156	NUM
ape-2547	38	13	or	or	CCONJ
ape-2547	38	14	63	63	NUM
ape-2547	38	15	%	%	NOUN
ape-2547	38	16	of	of	ADP
ape-2547	38	17	the	the	DET
ape-2547	38	18	total	total	ADJ
ape-2547	38	19	patient	patient	ADJ
ape-2547	38	20	visits	visit	NOUN
ape-2547	38	21	.	.	PUNCT
ape-2547	39	1	patients	patient	NOUN
ape-2547	39	2	who	who	PRON
ape-2547	39	3	are	be	AUX
ape-2547	39	4	registered	register	VERB
ape-2547	39	5	are	be	AUX
ape-2547	39	6	patients	patient	NOUN
ape-2547	39	7	who	who	PRON
ape-2547	39	8	have	have	VERB
ape-2547	39	9	a	a	DET
ape-2547	39	10	treatment	treatment	NOUN
ape-2547	39	11	card	card	NOUN
ape-2547	39	12	,	,	PUNCT
ape-2547	39	13	where	where	SCONJ
ape-2547	39	14	every	every	DET
ape-2547	39	15	patient	patient	NOUN
ape-2547	39	16	who	who	PRON
ape-2547	39	17	is	be	AUX
ape-2547	39	18	a	a	DET
ape-2547	39	19	first	first	ADJ
ape-2547	39	20	time	time	NOUN
ape-2547	39	21	treatment	treatment	NOUN
ape-2547	39	22	is	be	AUX
ape-2547	39	23	given	give	VERB
ape-2547	39	24	a	a	DET
ape-2547	39	25	treatment	treatment	NOUN
ape-2547	39	26	card	card	NOUN
ape-2547	39	27	.	.	PUNCT
ape-2547	40	1	so	so	ADV
ape-2547	40	2	from	from	ADP
ape-2547	40	3	the	the	DET
ape-2547	40	4	explanation	explanation	NOUN
ape-2547	40	5	above	above	ADP
ape-2547	40	6	it	it	PRON
ape-2547	40	7	can	can	AUX
ape-2547	40	8	be	be	AUX
ape-2547	40	9	concluded	conclude	VERB
ape-2547	40	10	that	that	SCONJ
ape-2547	40	11	the	the	DET
ape-2547	40	12	difference	difference	NOUN
ape-2547	40	13	between	between	ADP
ape-2547	40	14	the	the	DET
ape-2547	40	15	total	total	ADJ
ape-2547	40	16	patient	patient	ADJ
ape-2547	40	17	visits	visit	NOUN
ape-2547	40	18	and	and	CCONJ
ape-2547	40	19	the	the	DET
ape-2547	40	20	number	number	NOUN
ape-2547	40	21	of	of	ADP
ape-2547	40	22	patients	patient	NOUN
ape-2547	40	23	registered	register	VERB
ape-2547	40	24	is	be	AUX
ape-2547	40	25	the	the	DET
ape-2547	40	26	repurchase	repurchase	NOUN
ape-2547	40	27	amount	amount	NOUN
ape-2547	40	28	.	.	PUNCT
ape-2547	41	1	from	from	ADP
ape-2547	41	2	the	the	DET
ape-2547	41	3	data	datum	NOUN
ape-2547	41	4	above	above	ADP
ape-2547	41	5	it	it	PRON
ape-2547	41	6	is	be	AUX
ape-2547	41	7	known	know	VERB
ape-2547	41	8	that	that	SCONJ
ape-2547	41	9	there	there	PRON
ape-2547	41	10	were	be	VERB
ape-2547	41	11	1,832	1,832	NUM
ape-2547	41	12	repeat	repeat	NOUN
ape-2547	41	13	purchases	purchase	NOUN
ape-2547	41	14	or	or	CCONJ
ape-2547	41	15	37	37	NUM
ape-2547	41	16	%	%	NOUN
ape-2547	41	17	of	of	ADP
ape-2547	41	18	the	the	DET
ape-2547	41	19	total	total	ADJ
ape-2547	41	20	visits	visit	NOUN
ape-2547	41	21	,	,	PUNCT
ape-2547	41	22	this	this	DET
ape-2547	41	23	amount	amount	NOUN
ape-2547	41	24	was	be	AUX
ape-2547	41	25	obtained	obtain	VERB
ape-2547	41	26	from	from	ADP
ape-2547	41	27	the	the	DET
ape-2547	41	28	difference	difference	NOUN
ape-2547	41	29	between	between	ADP
ape-2547	41	30	the	the	DET
ape-2547	41	31	total	total	ADJ
ape-2547	41	32	visits	visit	NOUN
ape-2547	41	33	(	(	PUNCT
ape-2547	41	34	4,988	4,988	NUM
ape-2547	41	35	)	)	PUNCT
ape-2547	41	36	and	and	CCONJ
ape-2547	41	37	the	the	DET
ape-2547	41	38	number	number	NOUN
ape-2547	41	39	of	of	ADP
ape-2547	41	40	patients	patient	NOUN
ape-2547	41	41	registered	register	VERB
ape-2547	41	42	(	(	PUNCT
ape-2547	41	43	3,156	3,156	NUM
ape-2547	41	44	)	)	PUNCT
ape-2547	41	45	.	.	PUNCT
ape-2547	42	1	based	base	VERB
ape-2547	42	2	on	on	ADP
ape-2547	42	3	the	the	DET
ape-2547	42	4	description	description	NOUN
ape-2547	42	5	above	above	ADV
ape-2547	42	6	,	,	PUNCT
ape-2547	42	7	researchers	researcher	NOUN
ape-2547	42	8	are	be	AUX
ape-2547	42	9	interested	interested	ADJ
ape-2547	42	10	in	in	ADP
ape-2547	42	11	conducting	conduct	VERB
ape-2547	42	12	research	research	NOUN
ape-2547	42	13	with	with	ADP
ape-2547	42	14	the	the	DET
ape-2547	42	15	title	title	NOUN
ape-2547	42	16	“	"	PUNCT
ape-2547	42	17	the	the	DET
ape-2547	42	18	effectof	effectof	PROPN
ape-2547	42	19	service	service	PROPN
ape-2547	42	20	qualityand	qualityand	VERB
ape-2547	42	21	fasilities	fasilitie	NOUN
ape-2547	42	22	on	on	ADP
ape-2547	42	23	patient	patient	ADJ
ape-2547	42	24	satisfaction	satisfaction	NOUN
ape-2547	42	25	at	at	ADP
ape-2547	42	26	rsgm	rsgm	PROPN
ape-2547	42	27	gt	gt	PROPN
ape-2547	42	28	.	.	PUNCT
ape-2547	43	1	hasan	hasan	PROPN
ape-2547	43	2	aman	aman	PROPN
ape-2547	43	3	”	"	PUNCT
ape-2547	43	4	.	.	PUNCT
ape-2547	44	1	1.1	1.1	NUM
ape-2547	44	2	problem	problem	NOUN
ape-2547	44	3	formulation	formulation	NOUN
ape-2547	44	4	from	from	ADP
ape-2547	44	5	the	the	DET
ape-2547	44	6	background	background	NOUN
ape-2547	44	7	description	description	NOUN
ape-2547	44	8	above	above	ADV
ape-2547	44	9	,	,	PUNCT
ape-2547	44	10	it	it	PRON
ape-2547	44	11	can	can	AUX
ape-2547	44	12	be	be	AUX
ape-2547	44	13	seen	see	VERB
ape-2547	44	14	that	that	SCONJ
ape-2547	44	15	the	the	DET
ape-2547	44	16	number	number	NOUN
ape-2547	44	17	of	of	ADP
ape-2547	44	18	patient	patient	ADJ
ape-2547	44	19	visits	visit	NOUN
ape-2547	44	20	to	to	ADP
ape-2547	44	21	rsgm	rsgm	PROPN
ape-2547	44	22	gt	gt	PROPN
ape-2547	44	23	.	.	PUNCT
ape-2547	45	1	hasan	hasan	PROPN
ape-2547	45	2	aman	aman	PROPN
ape-2547	45	3	is	be	AUX
ape-2547	45	4	still	still	ADV
ape-2547	45	5	volatile	volatile	ADJ
ape-2547	45	6	.	.	PUNCT
ape-2547	46	1	this	this	PRON
ape-2547	46	2	affects	affect	VERB
ape-2547	46	3	the	the	DET
ape-2547	46	4	income	income	NOUN
ape-2547	46	5	earned	earn	VERB
ape-2547	46	6	which	which	PRON
ape-2547	46	7	automatically	automatically	ADV
ape-2547	46	8	fluctuates	fluctuate	VERB
ape-2547	46	9	too	too	ADV
ape-2547	46	10	.	.	PUNCT
ape-2547	47	1	in	in	ADP
ape-2547	47	2	addition	addition	NOUN
ape-2547	47	3	,	,	PUNCT
ape-2547	47	4	the	the	DET
ape-2547	47	5	achievement	achievement	NOUN
ape-2547	47	6	of	of	ADP
ape-2547	47	7	the	the	DET
ape-2547	47	8	number	number	NOUN
ape-2547	47	9	of	of	ADP
ape-2547	47	10	patient	patient	ADJ
ape-2547	47	11	visits	visit	NOUN
ape-2547	47	12	did	do	AUX
ape-2547	47	13	not	not	PART
ape-2547	47	14	meet	meet	VERB
ape-2547	47	15	the	the	DET
ape-2547	47	16	expectations	expectation	NOUN
ape-2547	47	17	of	of	ADP
ape-2547	47	18	management	management	NOUN
ape-2547	47	19	who	who	PRON
ape-2547	47	20	set	set	VERB
ape-2547	47	21	a	a	DET
ape-2547	47	22	target	target	NOUN
ape-2547	47	23	of	of	ADP
ape-2547	47	24	the	the	DET
ape-2547	47	25	first	first	ADJ
ape-2547	47	26	year	year	NOUN
ape-2547	47	27	to	to	PART
ape-2547	47	28	reach	reach	VERB
ape-2547	47	29	600	600	NUM
ape-2547	47	30	patients	patient	NOUN
ape-2547	47	31	per	per	ADP
ape-2547	47	32	month	month	NOUN
ape-2547	47	33	or	or	CCONJ
ape-2547	47	34	an	an	DET
ape-2547	47	35	average	average	NOUN
ape-2547	47	36	of	of	ADP
ape-2547	47	37	20	20	NUM
ape-2547	47	38	patients	patient	NOUN
ape-2547	47	39	per	per	ADP
ape-2547	47	40	day	day	NOUN
ape-2547	47	41	.	.	PUNCT
ape-2547	48	1	on	on	ADP
ape-2547	48	2	the	the	DET
ape-2547	48	3	other	other	ADJ
ape-2547	48	4	hand	hand	NOUN
ape-2547	48	5	the	the	DET
ape-2547	48	6	number	number	NOUN
ape-2547	48	7	of	of	ADP
ape-2547	48	8	repurchases	repurchase	NOUN
ape-2547	48	9	that	that	PRON
ape-2547	48	10	have	have	AUX
ape-2547	48	11	occurred	occur	VERB
ape-2547	48	12	at	at	ADP
ape-2547	48	13	rsgm	rsgm	PROPN
ape-2547	48	14	mt	mt	PROPN
ape-2547	48	15	.	.	PROPN
ape-2547	49	1	hasan	hasan	PROPN
ape-2547	49	2	aman	aman	PROPN
ape-2547	49	3	,	,	PUNCT
ape-2547	49	4	which	which	PRON
ape-2547	49	5	is	be	AUX
ape-2547	49	6	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	49	7	advances	advance	NOUN
ape-2547	49	8	in	in	ADP
ape-2547	49	9	politics	politic	NOUN
ape-2547	49	10	and	and	CCONJ
ape-2547	49	11	economic	economic	ADJ
ape-2547	49	12	vol	vol	NOUN
ape-2547	49	13	.	.	PROPN
ape-2547	50	1	3	3	NUM
ape-2547	50	2	,	,	PUNCT
ape-2547	50	3	no	no	INTJ
ape-2547	50	4	.	.	NOUN
ape-2547	50	5	1	1	NUM
ape-2547	50	6	,	,	PUNCT
ape-2547	50	7	2020	2020	NUM
ape-2547	50	8	18	18	NUM
ape-2547	50	9	published	publish	VERB
ape-2547	50	10	by	by	ADP
ape-2547	50	11	scholink	scholink	PROPN
ape-2547	50	12	inc	inc	PROPN
ape-2547	50	13	.	.	PROPN
ape-2547	50	14	1,832	1,832	NUM
ape-2547	50	15	or	or	CCONJ
ape-2547	50	16	37	37	NUM
ape-2547	50	17	%	%	NOUN
ape-2547	50	18	of	of	ADP
ape-2547	50	19	the	the	DET
ape-2547	50	20	total	total	ADJ
ape-2547	50	21	patient	patient	ADJ
ape-2547	50	22	visits	visit	NOUN
ape-2547	50	23	.	.	PUNCT
ape-2547	51	1	this	this	PRON
ape-2547	51	2	can	can	AUX
ape-2547	51	3	indicate	indicate	VERB
ape-2547	51	4	that	that	SCONJ
ape-2547	51	5	the	the	DET
ape-2547	51	6	patient	patient	NOUN
ape-2547	51	7	is	be	AUX
ape-2547	51	8	satisfied	satisfied	ADJ
ape-2547	51	9	with	with	ADP
ape-2547	51	10	the	the	DET
ape-2547	51	11	services	service	NOUN
ape-2547	51	12	provided	provide	VERB
ape-2547	51	13	by	by	ADP
ape-2547	51	14	rsgm	rsgm	PROPN
ape-2547	51	15	gt	gt	PROPN
ape-2547	51	16	.	.	PUNCT
ape-2547	52	1	hasan	hasan	PROPN
ape-2547	52	2	aman	aman	PROPN
ape-2547	52	3	.	.	PUNCT
ape-2547	53	1	to	to	PART
ape-2547	53	2	increase	increase	VERB
ape-2547	53	3	revenue	revenue	NOUN
ape-2547	53	4	and	and	CCONJ
ape-2547	53	5	business	business	NOUN
ape-2547	53	6	sustainability	sustainability	NOUN
ape-2547	53	7	in	in	ADP
ape-2547	53	8	the	the	DET
ape-2547	53	9	future	future	NOUN
ape-2547	53	10	,	,	PUNCT
ape-2547	53	11	rsgm	rsgm	PROPN
ape-2547	53	12	gt	gt	PROPN
ape-2547	53	13	.	.	PUNCT
ape-2547	54	1	hasan	hasan	PROPN
ape-2547	54	2	aman	aman	PROPN
ape-2547	54	3	needs	need	VERB
ape-2547	54	4	to	to	PART
ape-2547	54	5	maintain	maintain	VERB
ape-2547	54	6	and	and	CCONJ
ape-2547	54	7	increase	increase	VERB
ape-2547	54	8	the	the	DET
ape-2547	54	9	number	number	NOUN
ape-2547	54	10	of	of	ADP
ape-2547	54	11	patients	patient	NOUN
ape-2547	54	12	who	who	PRON
ape-2547	54	13	come	come	VERB
ape-2547	54	14	by	by	ADP
ape-2547	54	15	providing	provide	VERB
ape-2547	54	16	satisfaction	satisfaction	NOUN
ape-2547	54	17	to	to	ADP
ape-2547	54	18	patients	patient	NOUN
ape-2547	54	19	in	in	ADP
ape-2547	54	20	order	order	NOUN
ape-2547	54	21	to	to	PART
ape-2547	54	22	compete	compete	VERB
ape-2547	54	23	with	with	ADP
ape-2547	54	24	other	other	ADJ
ape-2547	54	25	health	health	NOUN
ape-2547	54	26	care	care	NOUN
ape-2547	54	27	providers	provider	NOUN
ape-2547	54	28	.	.	PUNCT
ape-2547	55	1	based	base	VERB
ape-2547	55	2	on	on	ADP
ape-2547	55	3	the	the	DET
ape-2547	55	4	formulation	formulation	NOUN
ape-2547	55	5	of	of	ADP
ape-2547	55	6	the	the	DET
ape-2547	55	7	problem	problem	NOUN
ape-2547	55	8	,	,	PUNCT
ape-2547	55	9	the	the	DET
ape-2547	55	10	following	follow	VERB
ape-2547	55	11	research	research	NOUN
ape-2547	55	12	questions	question	NOUN
ape-2547	55	13	are	be	AUX
ape-2547	55	14	arranged	arrange	VERB
ape-2547	55	15	:	:	PUNCT
ape-2547	55	16	1	1	X
ape-2547	55	17	)	)	PUNCT
ape-2547	55	18	is	be	AUX
ape-2547	55	19	there	there	PRON
ape-2547	55	20	a	a	DET
ape-2547	55	21	partial	partial	ADJ
ape-2547	55	22	effect	effect	NOUN
ape-2547	55	23	between	between	ADP
ape-2547	55	24	service	service	NOUN
ape-2547	55	25	quality	quality	NOUN
ape-2547	55	26	on	on	ADP
ape-2547	55	27	patient	patient	ADJ
ape-2547	55	28	satisfaction	satisfaction	NOUN
ape-2547	55	29	at	at	ADP
ape-2547	55	30	rsgm	rsgm	NOUN
ape-2547	55	31	.	.	PUNCT
ape-2547	56	1	gt	gt	PROPN
ape-2547	56	2	hasan	hasan	PROPN
ape-2547	56	3	aman	aman	PROPN
ape-2547	56	4	?	?	PUNCT
ape-2547	57	1	2	2	X
ape-2547	57	2	)	)	PUNCT
ape-2547	57	3	is	be	AUX
ape-2547	57	4	there	there	PRON
ape-2547	57	5	a	a	DET
ape-2547	57	6	partial	partial	ADJ
ape-2547	57	7	effect	effect	NOUN
ape-2547	57	8	between	between	ADP
ape-2547	57	9	service	service	NOUN
ape-2547	57	10	facilities	facility	NOUN
ape-2547	57	11	on	on	ADP
ape-2547	57	12	patient	patient	ADJ
ape-2547	57	13	satisfaction	satisfaction	NOUN
ape-2547	57	14	at	at	ADP
ape-2547	57	15	gt	gt	PROPN
ape-2547	57	16	.	.	PUNCT
ape-2547	58	1	hasan	hasan	PROPN
ape-2547	58	2	aman	aman	PROPN
ape-2547	58	3	?	?	PUNCT
ape-2547	59	1	3	3	X
ape-2547	59	2	)	)	PUNCT
ape-2547	59	3	is	be	AUX
ape-2547	59	4	there	there	PRON
ape-2547	59	5	a	a	DET
ape-2547	59	6	simultaneous	simultaneous	ADJ
ape-2547	59	7	influence	influence	NOUN
ape-2547	59	8	between	between	ADP
ape-2547	59	9	the	the	DET
ape-2547	59	10	quality	quality	NOUN
ape-2547	59	11	of	of	ADP
ape-2547	59	12	service	service	NOUN
ape-2547	59	13	and	and	CCONJ
ape-2547	59	14	service	service	NOUN
ape-2547	59	15	facilities	facility	NOUN
ape-2547	59	16	on	on	ADP
ape-2547	59	17	patient	patient	ADJ
ape-2547	59	18	satisfaction	satisfaction	NOUN
ape-2547	59	19	at	at	ADP
ape-2547	59	20	rsgm.gt	rsgm.gt	PRON
ape-2547	59	21	.	.	PUNCT
ape-2547	60	1	hasan	hasan	PROPN
ape-2547	60	2	aman	aman	PROPN
ape-2547	60	3	?	?	PUNCT
ape-2547	61	1	2	2	X
ape-2547	61	2	.	.	X
ape-2547	61	3	literature	literature	NOUN
ape-2547	61	4	riview	riview	PROPN
ape-2547	61	5	research	research	NOUN
ape-2547	61	6	conducted	conduct	VERB
ape-2547	61	7	by	by	ADP
ape-2547	61	8	arlina	arlina	PROPN
ape-2547	61	9	nurbaity	nurbaity	PROPN
ape-2547	61	10	(	(	PUNCT
ape-2547	61	11	2009	2009	NUM
ape-2547	61	12	)	)	PUNCT
ape-2547	61	13	on	on	ADP
ape-2547	61	14	the	the	DET
ape-2547	61	15	effect	effect	NOUN
ape-2547	61	16	of	of	ADP
ape-2547	61	17	price	price	NOUN
ape-2547	61	18	and	and	CCONJ
ape-2547	61	19	quality	quality	NOUN
ape-2547	61	20	of	of	ADP
ape-2547	61	21	service	service	NOUN
ape-2547	61	22	on	on	ADP
ape-2547	61	23	inpatient	inpatient	PROPN
ape-2547	61	24	satisfaction	satisfaction	NOUN
ape-2547	61	25	at	at	ADP
ape-2547	61	26	deli	deli	PROPN
ape-2547	61	27	medan	medan	PROPN
ape-2547	61	28	hospital	hospital	PROPN
ape-2547	61	29	revealed	reveal	VERB
ape-2547	61	30	that	that	SCONJ
ape-2547	61	31	the	the	DET
ape-2547	61	32	price	price	NOUN
ape-2547	61	33	and	and	CCONJ
ape-2547	61	34	quality	quality	NOUN
ape-2547	61	35	of	of	ADP
ape-2547	61	36	service	service	NOUN
ape-2547	61	37	together	together	ADV
ape-2547	61	38	.	.	PUNCT
ape-2547	62	1	pratama	pratama	PROPN
ape-2547	62	2	kesuma	kesuma	PROPN
ape-2547	62	3	tanudjaya	tanudjaya	PROPN
ape-2547	62	4	(	(	PUNCT
ape-2547	62	5	2014	2014	NUM
ape-2547	62	6	)	)	PUNCT
ape-2547	62	7	in	in	ADP
ape-2547	62	8	his	his	PRON
ape-2547	62	9	research	research	NOUN
ape-2547	62	10	on	on	ADP
ape-2547	62	11	the	the	DET
ape-2547	62	12	effect	effect	NOUN
ape-2547	62	13	of	of	ADP
ape-2547	62	14	dental	dental	ADJ
ape-2547	62	15	clinic	clinic	NOUN
ape-2547	62	16	service	service	NOUN
ape-2547	62	17	quality	quality	NOUN
ape-2547	62	18	on	on	ADP
ape-2547	62	19	patient	patient	ADJ
ape-2547	62	20	satisfaction	satisfaction	NOUN
ape-2547	62	21	and	and	CCONJ
ape-2547	62	22	trust	trust	NOUN
ape-2547	62	23	thereby	thereby	ADV
ape-2547	62	24	increasing	increase	VERB
ape-2547	62	25	the	the	DET
ape-2547	62	26	desire	desire	NOUN
ape-2547	62	27	to	to	PART
ape-2547	62	28	seek	seek	VERB
ape-2547	62	29	treatment	treatment	NOUN
ape-2547	62	30	stated	state	VERB
ape-2547	62	31	that	that	SCONJ
ape-2547	62	32	the	the	DET
ape-2547	62	33	trust	trust	NOUN
ape-2547	62	34	variable	variable	NOUN
ape-2547	62	35	was	be	AUX
ape-2547	62	36	significantly	significantly	ADV
ape-2547	62	37	greater	great	ADJ
ape-2547	62	38	than	than	ADP
ape-2547	62	39	clinical	clinical	ADJ
ape-2547	62	40	service	service	NOUN
ape-2547	62	41	quality	quality	NOUN
ape-2547	62	42	and	and	CCONJ
ape-2547	62	43	patient	patient	ADJ
ape-2547	62	44	satisfaction	satisfaction	NOUN
ape-2547	62	45	in	in	ADP
ape-2547	62	46	influencing	influence	VERB
ape-2547	62	47	patient	patient	ADJ
ape-2547	62	48	desire	desire	NOUN
ape-2547	62	49	to	to	PART
ape-2547	62	50	seek	seek	VERB
ape-2547	62	51	treatment	treatment	NOUN
ape-2547	62	52	again	again	ADV
ape-2547	62	53	.	.	PUNCT
ape-2547	63	1	definition	definition	NOUN
ape-2547	63	2	of	of	ADP
ape-2547	63	3	patient	patient	ADJ
ape-2547	63	4	satisfaction	satisfaction	NOUN
ape-2547	63	5	,	,	PUNCT
ape-2547	63	6	satisfactions	satisfaction	NOUN
ape-2547	63	7	comes	come	VERB
ape-2547	63	8	from	from	ADP
ape-2547	63	9	the	the	DET
ape-2547	63	10	latin	latin	ADJ
ape-2547	63	11	“	"	PUNCT
ape-2547	63	12	static	static	NOUN
ape-2547	63	13	”	"	PUNCT
ape-2547	63	14	(	(	PUNCT
ape-2547	63	15	meaning	mean	VERB
ape-2547	63	16	pretty	pretty	ADV
ape-2547	63	17	good	good	ADJ
ape-2547	63	18	,	,	PUNCT
ape-2547	63	19	adequate	adequate	ADJ
ape-2547	63	20	)	)	PUNCT
ape-2547	63	21	and	and	CCONJ
ape-2547	63	22	“	"	PUNCT
ape-2547	63	23	facio	facio	ADJ
ape-2547	63	24	”	"	PUNCT
ape-2547	63	25	(	(	PUNCT
ape-2547	63	26	doing	do	VERB
ape-2547	63	27	or	or	CCONJ
ape-2547	63	28	making	making	NOUN
ape-2547	63	29	)	)	PUNCT
ape-2547	63	30	.	.	PUNCT
ape-2547	64	1	satisfaction	satisfaction	NOUN
ape-2547	64	2	can	can	AUX
ape-2547	64	3	be	be	AUX
ape-2547	64	4	interpreted	interpret	VERB
ape-2547	64	5	as	as	ADP
ape-2547	64	6	“	"	PUNCT
ape-2547	64	7	efforts	effort	NOUN
ape-2547	64	8	to	to	PART
ape-2547	64	9	fulfill	fulfill	VERB
ape-2547	64	10	something	something	PRON
ape-2547	64	11	”	"	PUNCT
ape-2547	64	12	or	or	CCONJ
ape-2547	64	13	make	make	VERB
ape-2547	64	14	something	something	PRON
ape-2547	64	15	adequate	adequate	ADJ
ape-2547	64	16	(	(	PUNCT
ape-2547	64	17	tjiptono	tjiptono	NOUN
ape-2547	64	18	&	&	CCONJ
ape-2547	64	19	chandra	chandra	PROPN
ape-2547	64	20	,	,	PUNCT
ape-2547	64	21	2007	2007	NUM
ape-2547	64	22	)	)	PUNCT
ape-2547	64	23	.	.	PUNCT
ape-2547	65	1	kotler	kotler	PROPN
ape-2547	65	2	(	(	PUNCT
ape-2547	65	3	1997	1997	NUM
ape-2547	65	4	)	)	PUNCT
ape-2547	65	5	states	state	NOUN
ape-2547	65	6	satisfaction	satisfaction	NOUN
ape-2547	65	7	is	be	AUX
ape-2547	65	8	a	a	DET
ape-2547	65	9	feeling	feeling	NOUN
ape-2547	65	10	of	of	ADP
ape-2547	65	11	pleasure	pleasure	NOUN
ape-2547	65	12	or	or	CCONJ
ape-2547	65	13	disappointment	disappointment	NOUN
ape-2547	65	14	someone	someone	PRON
ape-2547	65	15	who	who	PRON
ape-2547	65	16	comes	come	VERB
ape-2547	65	17	from	from	ADP
ape-2547	65	18	a	a	DET
ape-2547	65	19	comparison	comparison	NOUN
ape-2547	65	20	between	between	ADP
ape-2547	65	21	the	the	DET
ape-2547	65	22	impression	impression	NOUN
ape-2547	65	23	of	of	ADP
ape-2547	65	24	the	the	DET
ape-2547	65	25	performance	performance	NOUN
ape-2547	65	26	(	(	PUNCT
ape-2547	65	27	results	result	NOUN
ape-2547	65	28	)	)	PUNCT
ape-2547	65	29	of	of	ADP
ape-2547	65	30	a	a	DET
ape-2547	65	31	product	product	NOUN
ape-2547	65	32	or	or	CCONJ
ape-2547	65	33	service	service	NOUN
ape-2547	65	34	with	with	ADP
ape-2547	65	35	expectations	expectation	NOUN
ape-2547	65	36	owned	own	VERB
ape-2547	65	37	.	.	PUNCT
ape-2547	66	1	if	if	SCONJ
ape-2547	66	2	the	the	DET
ape-2547	66	3	performance	performance	NOUN
ape-2547	66	4	produced	produce	VERB
ape-2547	66	5	by	by	ADP
ape-2547	66	6	a	a	DET
ape-2547	66	7	product	product	NOUN
ape-2547	66	8	or	or	CCONJ
ape-2547	66	9	service	service	NOUN
ape-2547	66	10	is	be	AUX
ape-2547	66	11	below	below	ADP
ape-2547	66	12	expectations	expectation	NOUN
ape-2547	66	13	,	,	PUNCT
ape-2547	66	14	consumers	consumer	NOUN
ape-2547	66	15	feel	feel	VERB
ape-2547	66	16	disappointed	disappointed	ADJ
ape-2547	66	17	and	and	CCONJ
ape-2547	66	18	dissatisfied	dissatisfied	ADJ
ape-2547	66	19	.	.	PUNCT
ape-2547	67	1	conversely	conversely	ADV
ape-2547	67	2	,	,	PUNCT
ape-2547	67	3	if	if	SCONJ
ape-2547	67	4	the	the	DET
ape-2547	67	5	performance	performance	NOUN
ape-2547	67	6	produced	produce	VERB
ape-2547	67	7	by	by	ADP
ape-2547	67	8	a	a	DET
ape-2547	67	9	product	product	NOUN
ape-2547	67	10	or	or	CCONJ
ape-2547	67	11	service	service	NOUN
ape-2547	67	12	can	can	AUX
ape-2547	67	13	meet	meet	VERB
ape-2547	67	14	or	or	CCONJ
ape-2547	67	15	exceed	exceed	VERB
ape-2547	67	16	expectations	expectation	NOUN
ape-2547	67	17	,	,	PUNCT
ape-2547	67	18	consumers	consumer	NOUN
ape-2547	67	19	will	will	AUX
ape-2547	67	20	feel	feel	VERB
ape-2547	67	21	satisfaction	satisfaction	NOUN
ape-2547	67	22	.	.	PUNCT
ape-2547	68	1	likewise	likewise	ADV
ape-2547	68	2	the	the	DET
ape-2547	68	3	patient	patient	NOUN
ape-2547	68	4	’s	’s	PART
ape-2547	68	5	feelings	feeling	NOUN
ape-2547	68	6	towards	towards	ADP
ape-2547	68	7	the	the	DET
ape-2547	68	8	performance	performance	NOUN
ape-2547	68	9	of	of	ADP
ape-2547	68	10	services	service	NOUN
ape-2547	68	11	in	in	ADP
ape-2547	68	12	the	the	DET
ape-2547	68	13	emergency	emergency	NOUN
ape-2547	68	14	department	department	NOUN
ape-2547	68	15	.	.	PUNCT
ape-2547	69	1	if	if	SCONJ
ape-2547	69	2	the	the	DET
ape-2547	69	3	services	service	NOUN
ape-2547	69	4	provided	provide	VERB
ape-2547	69	5	are	be	AUX
ape-2547	69	6	good	good	ADJ
ape-2547	69	7	,	,	PUNCT
ape-2547	69	8	it	it	PRON
ape-2547	69	9	will	will	AUX
ape-2547	69	10	produce	produce	VERB
ape-2547	69	11	performance	performance	NOUN
ape-2547	69	12	that	that	PRON
ape-2547	69	13	meets	meet	VERB
ape-2547	69	14	or	or	CCONJ
ape-2547	69	15	exceeds	exceed	VERB
ape-2547	69	16	the	the	DET
ape-2547	69	17	expectations	expectation	NOUN
ape-2547	69	18	of	of	ADP
ape-2547	69	19	his	his	PRON
ape-2547	69	20	patients	patient	NOUN
ape-2547	69	21	by	by	ADP
ape-2547	69	22	providing	provide	VERB
ape-2547	69	23	good	good	ADJ
ape-2547	69	24	services	service	NOUN
ape-2547	69	25	,	,	PUNCT
ape-2547	69	26	so	so	SCONJ
ape-2547	69	27	patients	patient	NOUN
ape-2547	69	28	will	will	AUX
ape-2547	69	29	feel	feel	VERB
ape-2547	69	30	high	high	ADJ
ape-2547	69	31	satisfaction	satisfaction	NOUN
ape-2547	69	32	.	.	PUNCT
ape-2547	70	1	patients	patient	NOUN
ape-2547	70	2	who	who	PRON
ape-2547	70	3	feel	feel	VERB
ape-2547	70	4	high	high	ADJ
ape-2547	70	5	satisfaction	satisfaction	NOUN
ape-2547	70	6	will	will	AUX
ape-2547	70	7	create	create	VERB
ape-2547	70	8	emotional	emotional	ADJ
ape-2547	70	9	attachment	attachment	NOUN
ape-2547	70	10	to	to	ADP
ape-2547	70	11	the	the	DET
ape-2547	70	12	hospital	hospital	NOUN
ape-2547	70	13	.	.	PUNCT
ape-2547	71	1	this	this	PRON
ape-2547	71	2	can	can	AUX
ape-2547	71	3	cause	cause	VERB
ape-2547	71	4	patients	patient	NOUN
ape-2547	71	5	to	to	PART
ape-2547	71	6	become	become	VERB
ape-2547	71	7	loyal	loyal	ADJ
ape-2547	71	8	customers	customer	NOUN
ape-2547	71	9	in	in	ADP
ape-2547	71	10	the	the	DET
ape-2547	71	11	hospital	hospital	NOUN
ape-2547	71	12	.	.	PUNCT
ape-2547	72	1	but	but	CCONJ
ape-2547	72	2	conversely	conversely	ADV
ape-2547	72	3	if	if	SCONJ
ape-2547	72	4	the	the	DET
ape-2547	72	5	performance	performance	NOUN
ape-2547	72	6	of	of	ADP
ape-2547	72	7	services	service	NOUN
ape-2547	72	8	in	in	ADP
ape-2547	72	9	the	the	DET
ape-2547	72	10	emergency	emergency	NOUN
ape-2547	72	11	department	department	NOUN
ape-2547	72	12	in	in	ADP
ape-2547	72	13	providing	provide	VERB
ape-2547	72	14	services	service	NOUN
ape-2547	72	15	to	to	ADP
ape-2547	72	16	patients	patient	NOUN
ape-2547	72	17	is	be	AUX
ape-2547	72	18	poor	poor	ADJ
ape-2547	72	19	then	then	ADV
ape-2547	72	20	the	the	DET
ape-2547	72	21	patient	patient	NOUN
ape-2547	72	22	feels	feel	VERB
ape-2547	72	23	dissatisfaction	dissatisfaction	NOUN
ape-2547	72	24	and	and	CCONJ
ape-2547	72	25	this	this	PRON
ape-2547	72	26	will	will	AUX
ape-2547	72	27	affect	affect	VERB
ape-2547	72	28	the	the	DET
ape-2547	72	29	patient	patient	NOUN
ape-2547	72	30	’s	’s	PART
ape-2547	72	31	assessment	assessment	NOUN
ape-2547	72	32	of	of	ADP
ape-2547	72	33	services	service	NOUN
ape-2547	72	34	by	by	ADP
ape-2547	72	35	the	the	DET
ape-2547	72	36	hospital	hospital	NOUN
ape-2547	72	37	.	.	PUNCT
ape-2547	73	1	lefrancois	lefrancois	NOUN
ape-2547	73	2	(	(	PUNCT
ape-2547	73	3	1980	1980	NUM
ape-2547	73	4	)	)	PUNCT
ape-2547	73	5	states	state	VERB
ape-2547	73	6	that	that	SCONJ
ape-2547	73	7	satisfaction	satisfaction	NOUN
ape-2547	73	8	is	be	AUX
ape-2547	73	9	a	a	DET
ape-2547	73	10	basic	basic	ADJ
ape-2547	73	11	need	need	NOUN
ape-2547	73	12	that	that	PRON
ape-2547	73	13	can	can	AUX
ape-2547	73	14	be	be	AUX
ape-2547	73	15	described	describe	VERB
ape-2547	73	16	as	as	ADP
ape-2547	73	17	a	a	DET
ape-2547	73	18	pleasant	pleasant	ADJ
ape-2547	73	19	thing	thing	NOUN
ape-2547	73	20	.	.	PUNCT
ape-2547	74	1	these	these	DET
ape-2547	74	2	basic	basic	ADJ
ape-2547	74	3	needs	need	NOUN
ape-2547	74	4	arise	arise	VERB
ape-2547	74	5	because	because	SCONJ
ape-2547	74	6	of	of	ADP
ape-2547	74	7	certain	certain	ADJ
ape-2547	74	8	impulses	impulse	NOUN
ape-2547	74	9	that	that	PRON
ape-2547	74	10	must	must	AUX
ape-2547	74	11	be	be	AUX
ape-2547	74	12	channeled	channel	VERB
ape-2547	74	13	.	.	PUNCT
ape-2547	75	1	satisfaction	satisfaction	NOUN
ape-2547	75	2	will	will	AUX
ape-2547	75	3	arise	arise	VERB
ape-2547	75	4	if	if	SCONJ
ape-2547	75	5	the	the	DET
ape-2547	75	6	urge	urge	NOUN
ape-2547	75	7	can	can	AUX
ape-2547	75	8	be	be	AUX
ape-2547	75	9	channeled	channel	VERB
ape-2547	75	10	and	and	CCONJ
ape-2547	75	11	vice	vice	ADV
ape-2547	75	12	versa	versa	ADV
ape-2547	75	13	if	if	SCONJ
ape-2547	75	14	the	the	DET
ape-2547	75	15	urge	urge	NOUN
ape-2547	75	16	is	be	AUX
ape-2547	75	17	not	not	PART
ape-2547	75	18	channeled	channel	VERB
ape-2547	75	19	then	then	ADV
ape-2547	75	20	there	there	PRON
ape-2547	75	21	will	will	AUX
ape-2547	75	22	appear	appear	VERB
ape-2547	75	23	a	a	DET
ape-2547	75	24	feeling	feeling	NOUN
ape-2547	75	25	of	of	ADP
ape-2547	75	26	dissatisfaction	dissatisfaction	NOUN
ape-2547	75	27	.	.	PUNCT
ape-2547	76	1	tjiptono	tjiptono	NOUN
ape-2547	76	2	(	(	PUNCT
ape-2547	76	3	musanto	musanto	NOUN
ape-2547	76	4	,	,	PUNCT
ape-2547	76	5	2004	2004	NUM
ape-2547	76	6	)	)	PUNCT
ape-2547	76	7	said	say	VERB
ape-2547	76	8	that	that	SCONJ
ape-2547	76	9	satisfaction	satisfaction	NOUN
ape-2547	76	10	or	or	CCONJ
ape-2547	76	11	dissatisfaction	dissatisfaction	NOUN
ape-2547	76	12	is	be	AUX
ape-2547	76	13	the	the	DET
ape-2547	76	14	customer	customer	NOUN
ape-2547	76	15	’s	’s	PART
ape-2547	76	16	response	response	NOUN
ape-2547	76	17	to	to	ADP
ape-2547	76	18	the	the	DET
ape-2547	76	19	evolution	evolution	NOUN
ape-2547	76	20	of	of	ADP
ape-2547	76	21	the	the	DET
ape-2547	76	22	perceived	perceive	VERB
ape-2547	76	23	discrepancy	discrepancy	NOUN
ape-2547	76	24	between	between	ADP
ape-2547	76	25	previous	previous	ADJ
ape-2547	76	26	expectations	expectation	NOUN
ape-2547	76	27	and	and	CCONJ
ape-2547	76	28	the	the	DET
ape-2547	76	29	actual	actual	ADJ
ape-2547	76	30	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	76	31	advances	advance	VERB
ape-2547	76	32	in	in	ADP
ape-2547	76	33	politics	politic	NOUN
ape-2547	76	34	and	and	CCONJ
ape-2547	76	35	economic	economic	ADJ
ape-2547	76	36	vol	vol	NOUN
ape-2547	76	37	.	.	PROPN
ape-2547	77	1	3	3	NUM
ape-2547	77	2	,	,	PUNCT
ape-2547	77	3	no	no	INTJ
ape-2547	77	4	.	.	NOUN
ape-2547	77	5	1	1	NUM
ape-2547	77	6	,	,	PUNCT
ape-2547	77	7	2020	2020	NUM
ape-2547	77	8	19	19	NUM
ape-2547	77	9	published	publish	VERB
ape-2547	77	10	by	by	ADP
ape-2547	77	11	scholink	scholink	PROPN
ape-2547	77	12	inc	inc	PROPN
ape-2547	77	13	.	.	PROPN
ape-2547	77	14	performance	performance	NOUN
ape-2547	77	15	of	of	ADP
ape-2547	77	16	the	the	DET
ape-2547	77	17	product	product	NOUN
ape-2547	77	18	felt	feel	VERB
ape-2547	77	19	.	.	PUNCT
ape-2547	78	1	this	this	DET
ape-2547	78	2	increasingly	increasingly	ADV
ape-2547	78	3	fierce	fierce	ADJ
ape-2547	78	4	competition	competition	NOUN
ape-2547	78	5	causes	cause	VERB
ape-2547	78	6	many	many	ADJ
ape-2547	78	7	manufacturers	manufacturer	NOUN
ape-2547	78	8	involved	involve	VERB
ape-2547	78	9	in	in	ADP
ape-2547	78	10	meeting	meet	VERB
ape-2547	78	11	the	the	DET
ape-2547	78	12	needs	need	NOUN
ape-2547	78	13	and	and	CCONJ
ape-2547	78	14	desires	desire	NOUN
ape-2547	78	15	of	of	ADP
ape-2547	78	16	consumers	consumer	NOUN
ape-2547	78	17	,	,	PUNCT
ape-2547	78	18	including	include	VERB
ape-2547	78	19	hospitals	hospital	NOUN
ape-2547	78	20	that	that	PRON
ape-2547	78	21	try	try	VERB
ape-2547	78	22	to	to	PART
ape-2547	78	23	provide	provide	VERB
ape-2547	78	24	the	the	DET
ape-2547	78	25	best	good	ADJ
ape-2547	78	26	service	service	NOUN
ape-2547	78	27	to	to	ADP
ape-2547	78	28	patients	patient	NOUN
ape-2547	78	29	as	as	ADP
ape-2547	78	30	consumers	consumer	NOUN
ape-2547	78	31	so	so	SCONJ
ape-2547	78	32	that	that	SCONJ
ape-2547	78	33	patients	patient	NOUN
ape-2547	78	34	feel	feel	VERB
ape-2547	78	35	satisfied	satisfied	ADJ
ape-2547	78	36	with	with	ADP
ape-2547	78	37	the	the	DET
ape-2547	78	38	services	service	NOUN
ape-2547	78	39	provided	provide	VERB
ape-2547	78	40	by	by	ADP
ape-2547	78	41	the	the	DET
ape-2547	78	42	hospital	hospital	NOUN
ape-2547	78	43	.	.	PUNCT
ape-2547	79	1	satisfaction	satisfaction	NOUN
ape-2547	79	2	experienced	experience	VERB
ape-2547	79	3	by	by	ADP
ape-2547	79	4	patients	patient	NOUN
ape-2547	79	5	related	relate	VERB
ape-2547	79	6	to	to	ADP
ape-2547	79	7	the	the	DET
ape-2547	79	8	results	result	NOUN
ape-2547	79	9	of	of	ADP
ape-2547	79	10	services	service	NOUN
ape-2547	79	11	provided	provide	VERB
ape-2547	79	12	by	by	ADP
ape-2547	79	13	doctors	doctor	NOUN
ape-2547	79	14	,	,	PUNCT
ape-2547	79	15	nurses	nurse	NOUN
ape-2547	79	16	and	and	CCONJ
ape-2547	79	17	other	other	ADJ
ape-2547	79	18	medical	medical	ADJ
ape-2547	79	19	personnel	personnel	NOUN
ape-2547	79	20	.	.	PUNCT
ape-2547	80	1	patients	patient	NOUN
ape-2547	80	2	as	as	SCONJ
ape-2547	80	3	consumers	consumer	NOUN
ape-2547	80	4	will	will	AUX
ape-2547	80	5	feel	feel	VERB
ape-2547	80	6	satisfied	satisfied	ADJ
ape-2547	80	7	if	if	SCONJ
ape-2547	80	8	given	give	VERB
ape-2547	80	9	a	a	DET
ape-2547	80	10	good	good	ADJ
ape-2547	80	11	service	service	NOUN
ape-2547	80	12	and	and	CCONJ
ape-2547	80	13	treated	treat	VERB
ape-2547	80	14	well	well	ADV
ape-2547	80	15	and	and	CCONJ
ape-2547	80	16	get	get	VERB
ape-2547	80	17	ease	ease	NOUN
ape-2547	80	18	in	in	ADP
ape-2547	80	19	service	service	NOUN
ape-2547	80	20	.	.	PUNCT
ape-2547	81	1	nata	nata	PROPN
ape-2547	81	2	stated	state	VERB
ape-2547	81	3	(	(	PUNCT
ape-2547	81	4	2011	2011	NUM
ape-2547	81	5	)	)	PUNCT
ape-2547	81	6	patient	patient	NOUN
ape-2547	81	7	satisfaction	satisfaction	NOUN
ape-2547	81	8	was	be	AUX
ape-2547	81	9	also	also	ADV
ape-2547	81	10	very	very	ADV
ape-2547	81	11	much	much	ADV
ape-2547	81	12	determined	determine	VERB
ape-2547	81	13	by	by	ADP
ape-2547	81	14	the	the	DET
ape-2547	81	15	interaction	interaction	NOUN
ape-2547	81	16	factor	factor	NOUN
ape-2547	81	17	between	between	ADP
ape-2547	81	18	patients	patient	NOUN
ape-2547	81	19	and	and	CCONJ
ape-2547	81	20	human	human	ADJ
ape-2547	81	21	resources	resource	NOUN
ape-2547	81	22	in	in	ADP
ape-2547	81	23	the	the	DET
ape-2547	81	24	hospital	hospital	NOUN
ape-2547	81	25	;	;	PUNCT
ape-2547	81	26	starting	start	VERB
ape-2547	81	27	from	from	ADP
ape-2547	81	28	the	the	DET
ape-2547	81	29	patient	patient	NOUN
ape-2547	81	30	coming	come	VERB
ape-2547	81	31	,	,	PUNCT
ape-2547	81	32	registering	register	VERB
ape-2547	81	33	and	and	CCONJ
ape-2547	81	34	using	use	VERB
ape-2547	81	35	the	the	DET
ape-2547	81	36	queue	queue	NOUN
ape-2547	81	37	,	,	PUNCT
ape-2547	81	38	get	get	VERB
ape-2547	81	39	medical	medical	ADJ
ape-2547	81	40	treatment	treatment	NOUN
ape-2547	81	41	,	,	PUNCT
ape-2547	81	42	use	use	VERB
ape-2547	81	43	drugs	drug	NOUN
ape-2547	81	44	at	at	ADP
ape-2547	81	45	the	the	DET
ape-2547	81	46	pharmacy	pharmacy	NOUN
ape-2547	81	47	,	,	PUNCT
ape-2547	81	48	pay	pay	VERB
ape-2547	81	49	at	at	ADP
ape-2547	81	50	the	the	DET
ape-2547	81	51	cashier	cashier	NOUN
ape-2547	81	52	to	to	PART
ape-2547	81	53	enter	enter	VERB
ape-2547	81	54	the	the	DET
ape-2547	81	55	treatment	treatment	NOUN
ape-2547	81	56	room	room	NOUN
ape-2547	81	57	or	or	CCONJ
ape-2547	81	58	go	go	VERB
ape-2547	81	59	home	home	ADV
ape-2547	81	60	.	.	PUNCT
ape-2547	82	1	all	all	PRON
ape-2547	82	2	of	of	ADP
ape-2547	82	3	these	these	DET
ape-2547	82	4	processes	process	NOUN
ape-2547	82	5	will	will	AUX
ape-2547	82	6	affect	affect	VERB
ape-2547	82	7	the	the	DET
ape-2547	82	8	patient	patient	NOUN
ape-2547	82	9	’s	’s	PART
ape-2547	82	10	perception	perception	NOUN
ape-2547	82	11	of	of	ADP
ape-2547	82	12	hospital	hospital	NOUN
ape-2547	82	13	quality	quality	NOUN
ape-2547	82	14	.	.	PUNCT
ape-2547	83	1	simamora	simamora	PROPN
ape-2547	83	2	(	(	PUNCT
ape-2547	83	3	2003	2003	NUM
ape-2547	83	4	)	)	PUNCT
ape-2547	83	5	restiani	restiani	NOUN
ape-2547	83	6	(	(	PUNCT
ape-2547	83	7	2009	2009	NUM
ape-2547	83	8	)	)	PUNCT
ape-2547	83	9	concluded	conclude	VERB
ape-2547	83	10	to	to	PART
ape-2547	83	11	improve	improve	VERB
ape-2547	83	12	the	the	DET
ape-2547	83	13	quality	quality	NOUN
ape-2547	83	14	of	of	ADP
ape-2547	83	15	health	health	NOUN
ape-2547	83	16	services	service	NOUN
ape-2547	83	17	,	,	PUNCT
ape-2547	83	18	service	service	NOUN
ape-2547	83	19	quality	quality	NOUN
ape-2547	83	20	and	and	CCONJ
ape-2547	83	21	patient	patient	ADJ
ape-2547	83	22	satisfaction	satisfaction	NOUN
ape-2547	83	23	to	to	PART
ape-2547	83	24	be	be	AUX
ape-2547	83	25	an	an	DET
ape-2547	83	26	indicator	indicator	NOUN
ape-2547	83	27	of	of	ADP
ape-2547	83	28	the	the	DET
ape-2547	83	29	success	success	NOUN
ape-2547	83	30	of	of	ADP
ape-2547	83	31	service	service	NOUN
ape-2547	83	32	delivery	delivery	NOUN
ape-2547	83	33	in	in	ADP
ape-2547	83	34	hospitals	hospital	NOUN
ape-2547	83	35	.	.	PUNCT
ape-2547	84	1	because	because	SCONJ
ape-2547	84	2	the	the	DET
ape-2547	84	3	quality	quality	NOUN
ape-2547	84	4	of	of	ADP
ape-2547	84	5	service	service	NOUN
ape-2547	84	6	is	be	AUX
ape-2547	84	7	very	very	ADV
ape-2547	84	8	important	important	ADJ
ape-2547	84	9	as	as	ADP
ape-2547	84	10	an	an	DET
ape-2547	84	11	effort	effort	NOUN
ape-2547	84	12	to	to	PART
ape-2547	84	13	meet	meet	VERB
ape-2547	84	14	the	the	DET
ape-2547	84	15	needs	need	NOUN
ape-2547	84	16	and	and	CCONJ
ape-2547	84	17	desires	desire	NOUN
ape-2547	84	18	of	of	ADP
ape-2547	84	19	customers	customer	NOUN
ape-2547	84	20	and	and	CCONJ
ape-2547	84	21	the	the	DET
ape-2547	84	22	provision	provision	NOUN
ape-2547	84	23	of	of	ADP
ape-2547	84	24	delivery	delivery	NOUN
ape-2547	84	25	to	to	PART
ape-2547	84	26	offset	offset	VERB
ape-2547	84	27	customer	customer	NOUN
ape-2547	84	28	expectations	expectation	NOUN
ape-2547	84	29	hospitals	hospital	NOUN
ape-2547	84	30	are	be	AUX
ape-2547	84	31	required	require	VERB
ape-2547	84	32	to	to	PART
ape-2547	84	33	provide	provide	VERB
ape-2547	84	34	the	the	DET
ape-2547	84	35	best	good	ADJ
ape-2547	84	36	service	service	NOUN
ape-2547	84	37	to	to	ADP
ape-2547	84	38	patients	patient	NOUN
ape-2547	84	39	by	by	ADP
ape-2547	84	40	paying	pay	VERB
ape-2547	84	41	attention	attention	NOUN
ape-2547	84	42	to	to	ADP
ape-2547	84	43	the	the	DET
ape-2547	84	44	wants	want	NOUN
ape-2547	84	45	,	,	PUNCT
ape-2547	84	46	needs	need	NOUN
ape-2547	84	47	,	,	PUNCT
ape-2547	84	48	and	and	CCONJ
ape-2547	84	49	expectations	expectation	NOUN
ape-2547	84	50	of	of	ADP
ape-2547	84	51	their	their	PRON
ape-2547	84	52	patients	patient	NOUN
ape-2547	84	53	so	so	SCONJ
ape-2547	84	54	that	that	SCONJ
ape-2547	84	55	patients	patient	NOUN
ape-2547	84	56	feel	feel	VERB
ape-2547	84	57	satisfied	satisfied	ADJ
ape-2547	84	58	and	and	CCONJ
ape-2547	84	59	use	use	VERB
ape-2547	84	60	the	the	DET
ape-2547	84	61	same	same	ADJ
ape-2547	84	62	hospital	hospital	NOUN
ape-2547	84	63	in	in	ADP
ape-2547	84	64	the	the	DET
ape-2547	84	65	future	future	NOUN
ape-2547	84	66	if	if	SCONJ
ape-2547	84	67	patients	patient	NOUN
ape-2547	84	68	are	be	AUX
ape-2547	84	69	required	require	VERB
ape-2547	84	70	to	to	PART
ape-2547	84	71	be	be	AUX
ape-2547	84	72	treated	treat	VERB
ape-2547	84	73	at	at	ADP
ape-2547	84	74	the	the	DET
ape-2547	84	75	hospital	hospital	NOUN
ape-2547	84	76	.	.	PUNCT
ape-2547	85	1	patients	patient	NOUN
ape-2547	85	2	who	who	PRON
ape-2547	85	3	are	be	AUX
ape-2547	85	4	satisfied	satisfied	ADJ
ape-2547	85	5	with	with	ADP
ape-2547	85	6	the	the	DET
ape-2547	85	7	services	service	NOUN
ape-2547	85	8	provided	provide	VERB
ape-2547	85	9	by	by	ADP
ape-2547	85	10	the	the	DET
ape-2547	85	11	emergency	emergency	NOUN
ape-2547	85	12	department	department	NOUN
ape-2547	85	13	at	at	ADP
ape-2547	85	14	the	the	DET
ape-2547	85	15	hospital	hospital	NOUN
ape-2547	85	16	that	that	PRON
ape-2547	85	17	will	will	AUX
ape-2547	85	18	recommend	recommend	VERB
ape-2547	85	19	to	to	ADP
ape-2547	85	20	other	other	ADJ
ape-2547	85	21	parties	party	NOUN
ape-2547	85	22	so	so	SCONJ
ape-2547	85	23	that	that	SCONJ
ape-2547	85	24	other	other	ADJ
ape-2547	85	25	parties	party	NOUN
ape-2547	85	26	can	can	AUX
ape-2547	85	27	use	use	VERB
ape-2547	85	28	the	the	DET
ape-2547	85	29	same	same	ADJ
ape-2547	85	30	hospital	hospital	NOUN
ape-2547	85	31	.	.	PUNCT
ape-2547	86	1	in	in	ADP
ape-2547	86	2	this	this	DET
ape-2547	86	3	case	case	NOUN
ape-2547	86	4	the	the	DET
ape-2547	86	5	satisfaction	satisfaction	NOUN
ape-2547	86	6	felt	feel	VERB
ape-2547	86	7	by	by	ADP
ape-2547	86	8	patients	patient	NOUN
ape-2547	86	9	is	be	AUX
ape-2547	86	10	not	not	PART
ape-2547	86	11	solely	solely	ADV
ape-2547	86	12	obtained	obtain	VERB
ape-2547	86	13	from	from	ADP
ape-2547	86	14	the	the	DET
ape-2547	86	15	quality	quality	NOUN
ape-2547	86	16	of	of	ADP
ape-2547	86	17	services	service	NOUN
ape-2547	86	18	provided	provide	VERB
ape-2547	86	19	by	by	ADP
ape-2547	86	20	the	the	DET
ape-2547	86	21	hospital	hospital	NOUN
ape-2547	86	22	but	but	CCONJ
ape-2547	86	23	also	also	ADV
ape-2547	86	24	from	from	ADP
ape-2547	86	25	services	service	NOUN
ape-2547	86	26	provided	provide	VERB
ape-2547	86	27	in	in	ADP
ape-2547	86	28	the	the	DET
ape-2547	86	29	emergency	emergency	NOUN
ape-2547	86	30	department	department	NOUN
ape-2547	86	31	.	.	PUNCT
ape-2547	87	1	there	there	PRON
ape-2547	87	2	are	be	VERB
ape-2547	87	3	several	several	ADJ
ape-2547	87	4	methods	method	NOUN
ape-2547	87	5	that	that	PRON
ape-2547	87	6	every	every	DET
ape-2547	87	7	company	company	NOUN
ape-2547	87	8	can	can	AUX
ape-2547	87	9	use	use	VERB
ape-2547	87	10	to	to	PART
ape-2547	87	11	measure	measure	VERB
ape-2547	87	12	and	and	CCONJ
ape-2547	87	13	monitor	monitor	VERB
ape-2547	87	14	the	the	DET
ape-2547	87	15	satisfaction	satisfaction	NOUN
ape-2547	87	16	of	of	ADP
ape-2547	87	17	its	its	PRON
ape-2547	87	18	customers	customer	NOUN
ape-2547	87	19	and	and	CCONJ
ape-2547	87	20	competing	compete	VERB
ape-2547	87	21	customers	customer	NOUN
ape-2547	87	22	.	.	PUNCT
ape-2547	88	1	according	accord	VERB
ape-2547	88	2	to	to	ADP
ape-2547	88	3	kotler	kotler	PROPN
ape-2547	88	4	et	et	PROPN
ape-2547	88	5	al	al	PROPN
ape-2547	88	6	.	.	PUNCT
ape-2547	89	1	(	(	PUNCT
ape-2547	89	2	supriyanto	supriyanto	PROPN
ape-2547	89	3	&	&	CCONJ
ape-2547	89	4	wulandari	wulandari	ADJ
ape-2547	89	5	,	,	PUNCT
ape-2547	89	6	2011	2011	NUM
ape-2547	89	7	)	)	PUNCT
ape-2547	89	8	identified	identify	VERB
ape-2547	89	9	five	five	NUM
ape-2547	89	10	methods	method	NOUN
ape-2547	89	11	for	for	ADP
ape-2547	89	12	measuring	measure	VERB
ape-2547	89	13	customer	customer	NOUN
ape-2547	89	14	satisfaction	satisfaction	NOUN
ape-2547	89	15	:	:	PUNCT
ape-2547	89	16	(	(	PUNCT
ape-2547	89	17	1	1	X
ape-2547	89	18	)	)	PUNCT
ape-2547	89	19	a	a	DET
ape-2547	89	20	complaint	complaint	NOUN
ape-2547	89	21	and	and	CCONJ
ape-2547	89	22	suggestion	suggestion	NOUN
ape-2547	89	23	system	system	NOUN
ape-2547	89	24	,	,	PUNCT
ape-2547	89	25	(	(	PUNCT
ape-2547	89	26	2	2	X
ape-2547	89	27	)	)	PUNCT
ape-2547	89	28	a	a	DET
ape-2547	89	29	method	method	NOUN
ape-2547	89	30	related	relate	VERB
ape-2547	89	31	to	to	ADP
ape-2547	89	32	results	result	NOUN
ape-2547	89	33	,	,	PUNCT
ape-2547	89	34	(	(	PUNCT
ape-2547	89	35	3	3	X
ape-2547	89	36	)	)	PUNCT
ape-2547	89	37	stealth	stealth	NOUN
ape-2547	89	38	shopping	shopping	NOUN
ape-2547	89	39	,	,	PUNCT
ape-2547	89	40	(	(	PUNCT
ape-2547	89	41	4	4	X
ape-2547	89	42	)	)	PUNCT
ape-2547	89	43	lost	lose	VERB
ape-2547	89	44	customer	customer	NOUN
ape-2547	89	45	analysis	analysis	NOUN
ape-2547	89	46	,	,	PUNCT
ape-2547	89	47	(	(	PUNCT
ape-2547	89	48	5	5	X
ape-2547	89	49	)	)	PUNCT
ape-2547	89	50	satisfaction	satisfaction	NOUN
ape-2547	89	51	survey	survey	NOUN
ape-2547	89	52	.	.	PUNCT
ape-2547	90	1	there	there	PRON
ape-2547	90	2	are	be	VERB
ape-2547	90	3	three	three	NUM
ape-2547	90	4	customer	customer	NOUN
ape-2547	90	5	responses	response	NOUN
ape-2547	90	6	to	to	ADP
ape-2547	90	7	satisfaction	satisfaction	NOUN
ape-2547	90	8	,	,	PUNCT
ape-2547	90	9	namely	namely	ADV
ape-2547	90	10	(	(	PUNCT
ape-2547	90	11	1	1	X
ape-2547	90	12	)	)	PUNCT
ape-2547	90	13	voice	voice	NOUN
ape-2547	90	14	response	response	NOUN
ape-2547	90	15	(	(	PUNCT
ape-2547	90	16	attempts	attempt	VERB
ape-2547	90	17	to	to	PART
ape-2547	90	18	submit	submit	VERB
ape-2547	90	19	complaints	complaint	NOUN
ape-2547	90	20	directly	directly	ADV
ape-2547	90	21	and	and	CCONJ
ape-2547	90	22	/	/	SYM
ape-2547	90	23	or	or	CCONJ
ape-2547	90	24	receive	receive	VERB
ape-2547	90	25	compensation	compensation	NOUN
ape-2547	90	26	to	to	ADP
ape-2547	90	27	the	the	DET
ape-2547	90	28	hospital	hospital	NOUN
ape-2547	90	29	concerned	concern	VERB
ape-2547	90	30	)	)	PUNCT
ape-2547	90	31	,	,	PUNCT
ape-2547	90	32	(	(	PUNCT
ape-2547	90	33	2	2	X
ape-2547	90	34	)	)	PUNCT
ape-2547	90	35	private	private	ADJ
ape-2547	90	36	response	response	NOUN
ape-2547	90	37	(	(	PUNCT
ape-2547	90	38	actions	action	NOUN
ape-2547	90	39	taken	take	VERB
ape-2547	90	40	in	in	ADP
ape-2547	90	41	the	the	DET
ape-2547	90	42	form	form	NOUN
ape-2547	90	43	of	of	ADP
ape-2547	90	44	warning	warning	NOUN
ape-2547	90	45	or	or	CCONJ
ape-2547	90	46	notifying	notifying	NOUN
ape-2547	90	47	friends	friend	NOUN
ape-2547	90	48	,	,	PUNCT
ape-2547	90	49	family	family	NOUN
ape-2547	90	50	about	about	ADP
ape-2547	90	51	experiences	experience	NOUN
ape-2547	90	52	with	with	ADP
ape-2547	90	53	the	the	DET
ape-2547	90	54	relevant	relevant	ADJ
ape-2547	90	55	hospital	hospital	NOUN
ape-2547	90	56	services	service	NOUN
ape-2547	90	57	)	)	PUNCT
ape-2547	90	58	,	,	PUNCT
ape-2547	90	59	(	(	PUNCT
ape-2547	90	60	3	3	X
ape-2547	90	61	)	)	PUNCT
ape-2547	90	62	third	third	ADJ
ape-2547	90	63	-	-	PUNCT
ape-2547	90	64	party	party	NOUN
ape-2547	90	65	response	response	NOUN
ape-2547	90	66	(	(	PUNCT
ape-2547	90	67	actions	action	NOUN
ape-2547	90	68	taken	take	VERB
ape-2547	90	69	include	include	VERB
ape-2547	90	70	efforts	effort	NOUN
ape-2547	90	71	to	to	PART
ape-2547	90	72	ask	ask	VERB
ape-2547	90	73	for	for	ADP
ape-2547	90	74	legal	legal	ADJ
ape-2547	90	75	compensation	compensation	NOUN
ape-2547	90	76	,	,	PUNCT
ape-2547	90	77	complain	complain	VERB
ape-2547	90	78	via	via	ADP
ape-2547	90	79	the	the	DET
ape-2547	90	80	mass	mass	NOUN
ape-2547	90	81	media	medium	NOUN
ape-2547	90	82	,	,	PUNCT
ape-2547	90	83	or	or	CCONJ
ape-2547	90	84	directly	directly	ADV
ape-2547	90	85	go	go	VERB
ape-2547	90	86	to	to	ADP
ape-2547	90	87	a	a	DET
ape-2547	90	88	consumer	consumer	NOUN
ape-2547	90	89	institution	institution	NOUN
ape-2547	90	90	,	,	PUNCT
ape-2547	90	91	legal	legal	ADJ
ape-2547	90	92	agency	agency	NOUN
ape-2547	90	93	,	,	PUNCT
ape-2547	90	94	etc	etc	X
ape-2547	90	95	.	.	X
ape-2547	90	96	reicheld	reicheld	PROPN
ape-2547	90	97	,	,	PUNCT
ape-2547	90	98	believes	believe	VERB
ape-2547	90	99	that	that	SCONJ
ape-2547	90	100	a	a	DET
ape-2547	90	101	person	person	NOUN
ape-2547	90	102	’s	’s	PART
ape-2547	90	103	wishes	wish	VERB
ape-2547	90	104	the	the	DET
ape-2547	90	105	customer	customer	NOUN
ape-2547	90	106	to	to	PART
ape-2547	90	107	recommend	recommend	VERB
ape-2547	90	108	a	a	DET
ape-2547	90	109	friend	friend	NOUN
ape-2547	90	110	to	to	ADP
ape-2547	90	111	a	a	DET
ape-2547	90	112	friend	friend	NOUN
ape-2547	90	113	is	be	AUX
ape-2547	90	114	a	a	DET
ape-2547	90	115	result	result	NOUN
ape-2547	90	116	of	of	ADP
ape-2547	90	117	how	how	SCONJ
ape-2547	90	118	well	well	ADV
ape-2547	90	119	the	the	DET
ape-2547	90	120	customer	customer	NOUN
ape-2547	90	121	is	be	AUX
ape-2547	90	122	treated	treat	VERB
ape-2547	90	123	by	by	ADP
ape-2547	90	124	front	front	ADJ
ape-2547	90	125	-	-	PUNCT
ape-2547	90	126	line	line	NOUN
ape-2547	90	127	employees	employee	NOUN
ape-2547	90	128	,	,	PUNCT
ape-2547	90	129	which	which	PRON
ape-2547	90	130	in	in	ADP
ape-2547	90	131	turn	turn	NOUN
ape-2547	90	132	is	be	AUX
ape-2547	90	133	determined	determine	VERB
ape-2547	90	134	by	by	ADP
ape-2547	90	135	all	all	DET
ape-2547	90	136	functional	functional	ADJ
ape-2547	90	137	areas	area	NOUN
ape-2547	90	138	that	that	PRON
ape-2547	90	139	contribute	contribute	VERB
ape-2547	90	140	to	to	ADP
ape-2547	90	141	a	a	DET
ape-2547	90	142	customer	customer	NOUN
ape-2547	90	143	’s	’s	PART
ape-2547	90	144	experience	experience	NOUN
ape-2547	90	145	(	(	PUNCT
ape-2547	90	146	kotler	kotler	NOUN
ape-2547	90	147	,	,	PUNCT
ape-2547	90	148	2013	2013	NUM
ape-2547	90	149	)	)	PUNCT
ape-2547	90	150	.	.	PUNCT
ape-2547	91	1	in	in	ADP
ape-2547	91	2	this	this	DET
ape-2547	91	3	case	case	NOUN
ape-2547	91	4	hospital	hospital	NOUN
ape-2547	91	5	services	service	NOUN
ape-2547	91	6	,	,	PUNCT
ape-2547	91	7	the	the	DET
ape-2547	91	8	front	front	ADJ
ape-2547	91	9	line	line	NOUN
ape-2547	91	10	is	be	AUX
ape-2547	91	11	the	the	DET
ape-2547	91	12	unit	unit	NOUN
ape-2547	91	13	emergency	emergency	PROPN
ape-2547	91	14	department	department	PROPN
ape-2547	91	15	(	(	PUNCT
ape-2547	91	16	er	er	INTJ
ape-2547	91	17	)	)	PUNCT
ape-2547	91	18	,	,	PUNCT
ape-2547	91	19	where	where	SCONJ
ape-2547	91	20	the	the	DET
ape-2547	91	21	er	er	INTJ
ape-2547	91	22	is	be	AUX
ape-2547	91	23	the	the	DET
ape-2547	91	24	patient	patient	NOUN
ape-2547	91	25	’s	’s	PART
ape-2547	91	26	place	place	NOUN
ape-2547	91	27	p	p	NOUN
ape-2547	91	28	first	first	ADJ
ape-2547	91	29	time	time	NOUN
ape-2547	91	30	served	serve	VERB
ape-2547	91	31	.	.	PUNCT
ape-2547	92	1	so	so	ADV
ape-2547	92	2	the	the	DET
ape-2547	92	3	quality	quality	NOUN
ape-2547	92	4	of	of	ADP
ape-2547	92	5	service	service	NOUN
ape-2547	92	6	received	receive	VERB
ape-2547	92	7	by	by	ADP
ape-2547	92	8	patients	patient	NOUN
ape-2547	92	9	while	while	SCONJ
ape-2547	92	10	in	in	ADP
ape-2547	92	11	the	the	DET
ape-2547	92	12	er	er	INTJ
ape-2547	92	13	will	will	AUX
ape-2547	92	14	be	be	AUX
ape-2547	92	15	a	a	DET
ape-2547	92	16	factor	factor	NOUN
ape-2547	92	17	of	of	ADP
ape-2547	92	18	patient	patient	ADJ
ape-2547	92	19	satisfaction	satisfaction	NOUN
ape-2547	92	20	when	when	SCONJ
ape-2547	92	21	in	in	ADP
ape-2547	92	22	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	92	23	advances	advance	NOUN
ape-2547	92	24	in	in	ADP
ape-2547	92	25	politics	politic	NOUN
ape-2547	92	26	and	and	CCONJ
ape-2547	92	27	economic	economic	ADJ
ape-2547	92	28	vol	vol	NOUN
ape-2547	92	29	.	.	PROPN
ape-2547	93	1	3	3	NUM
ape-2547	93	2	,	,	PUNCT
ape-2547	93	3	no	no	INTJ
ape-2547	93	4	.	.	NOUN
ape-2547	93	5	1	1	NUM
ape-2547	93	6	,	,	PUNCT
ape-2547	93	7	2020	2020	NUM
ape-2547	93	8	20	20	NUM
ape-2547	93	9	published	publish	VERB
ape-2547	93	10	by	by	ADP
ape-2547	93	11	scholink	scholink	PROPN
ape-2547	93	12	inc	inc	PROPN
ape-2547	93	13	.	.	PUNCT
ape-2547	94	1	the	the	DET
ape-2547	94	2	er	er	INTJ
ape-2547	94	3	will	will	AUX
ape-2547	94	4	be	be	AUX
ape-2547	94	5	a	a	DET
ape-2547	94	6	factor	factor	NOUN
ape-2547	94	7	of	of	ADP
ape-2547	94	8	patient	patient	ADJ
ape-2547	94	9	satisfaction	satisfaction	NOUN
ape-2547	94	10	with	with	ADP
ape-2547	94	11	the	the	DET
ape-2547	94	12	hospital	hospital	NOUN
ape-2547	94	13	.	.	PUNCT
ape-2547	95	1	patients	patient	NOUN
ape-2547	95	2	who	who	PRON
ape-2547	95	3	are	be	AUX
ape-2547	95	4	satisfied	satisfied	ADJ
ape-2547	95	5	with	with	ADP
ape-2547	95	6	hospital	hospital	NOUN
ape-2547	95	7	services	service	NOUN
ape-2547	95	8	will	will	AUX
ape-2547	95	9	recommend	recommend	VERB
ape-2547	95	10	to	to	ADP
ape-2547	95	11	friends	friend	NOUN
ape-2547	95	12	or	or	CCONJ
ape-2547	95	13	family	family	NOUN
ape-2547	95	14	.	.	PUNCT
ape-2547	96	1	2.1	2.1	NUM
ape-2547	96	2	patient	patient	NOUN
ape-2547	96	3	satisfaction	satisfaction	NOUN
ape-2547	96	4	theory	theory	NOUN
ape-2547	96	5	satisfaction	satisfaction	NOUN
ape-2547	96	6	theory	theory	NOUN
ape-2547	96	7	continues	continue	VERB
ape-2547	96	8	to	to	PART
ape-2547	96	9	evolve	evolve	VERB
ape-2547	96	10	and	and	CCONJ
ape-2547	96	11	vary	vary	VERB
ape-2547	96	12	according	accord	VERB
ape-2547	96	13	to	to	ADP
ape-2547	96	14	the	the	DET
ape-2547	96	15	context	context	NOUN
ape-2547	96	16	of	of	ADP
ape-2547	96	17	the	the	DET
ape-2547	96	18	problems	problem	NOUN
ape-2547	96	19	studied	study	VERB
ape-2547	96	20	in	in	ADP
ape-2547	96	21	business	business	NOUN
ape-2547	96	22	institutions	institution	NOUN
ape-2547	96	23	and	and	CCONJ
ape-2547	96	24	organizations	organization	NOUN
ape-2547	96	25	.	.	PUNCT
ape-2547	97	1	there	there	PRON
ape-2547	97	2	are	be	VERB
ape-2547	97	3	three	three	NUM
ape-2547	97	4	theories	theory	NOUN
ape-2547	97	5	in	in	ADP
ape-2547	97	6	understanding	understand	VERB
ape-2547	97	7	patient	patient	ADJ
ape-2547	97	8	satisfaction	satisfaction	NOUN
ape-2547	97	9	,	,	PUNCT
ape-2547	97	10	namely	namely	ADV
ape-2547	97	11	:	:	PUNCT
ape-2547	97	12	1	1	X
ape-2547	97	13	)	)	PUNCT
ape-2547	97	14	model	model	NOUN
ape-2547	97	15	of	of	ADP
ape-2547	97	16	needs	need	NOUN
ape-2547	97	17	,	,	PUNCT
ape-2547	97	18	desires	desire	NOUN
ape-2547	97	19	and	and	CCONJ
ape-2547	97	20	utilizations	utilization	NOUN
ape-2547	97	21	this	this	DET
ape-2547	97	22	theory	theory	NOUN
ape-2547	97	23	explains	explain	VERB
ape-2547	97	24	that	that	SCONJ
ape-2547	97	25	individual	individual	ADJ
ape-2547	97	26	needs	need	VERB
ape-2547	97	27	to	to	PART
ape-2547	97	28	utilize	utilize	VERB
ape-2547	97	29	health	health	NOUN
ape-2547	97	30	services	service	NOUN
ape-2547	97	31	are	be	AUX
ape-2547	97	32	directly	directly	ADV
ape-2547	97	33	influenced	influence	VERB
ape-2547	97	34	by	by	ADP
ape-2547	97	35	psychological	psychological	ADJ
ape-2547	97	36	variables	variable	NOUN
ape-2547	97	37	(	(	PUNCT
ape-2547	97	38	tastes	taste	NOUN
ape-2547	97	39	,	,	PUNCT
ape-2547	97	40	sick	sick	ADJ
ape-2547	97	41	health	health	NOUN
ape-2547	97	42	perceptions	perception	NOUN
ape-2547	97	43	,	,	PUNCT
ape-2547	97	44	expectations	expectation	NOUN
ape-2547	97	45	,	,	PUNCT
ape-2547	97	46	perceptions	perception	NOUN
ape-2547	97	47	of	of	ADP
ape-2547	97	48	providers	provider	NOUN
ape-2547	97	49	)	)	PUNCT
ape-2547	97	50	.	.	PUNCT
ape-2547	98	1	individual	individual	ADJ
ape-2547	98	2	characteristics	characteristic	NOUN
ape-2547	98	3	(	(	PUNCT
ape-2547	98	4	age	age	NOUN
ape-2547	98	5	,	,	PUNCT
ape-2547	98	6	sex	sex	NOUN
ape-2547	98	7	)	)	PUNCT
ape-2547	98	8	.	.	PUNCT
ape-2547	99	1	indirect	indirect	ADJ
ape-2547	99	2	factors	factor	NOUN
ape-2547	99	3	are	be	AUX
ape-2547	99	4	socio	socio	NOUN
ape-2547	99	5	-	-	PUNCT
ape-2547	99	6	economic	economic	ADJ
ape-2547	99	7	and	and	CCONJ
ape-2547	99	8	cultural	cultural	ADJ
ape-2547	99	9	factors	factor	NOUN
ape-2547	99	10	.	.	PUNCT
ape-2547	100	1	this	this	DET
ape-2547	100	2	factor	factor	NOUN
ape-2547	100	3	influences	influence	VERB
ape-2547	100	4	the	the	DET
ape-2547	100	5	use	use	NOUN
ape-2547	100	6	of	of	ADP
ape-2547	100	7	health	health	NOUN
ape-2547	100	8	services	service	NOUN
ape-2547	100	9	,	,	PUNCT
ape-2547	100	10	through	through	ADP
ape-2547	100	11	individual	individual	ADJ
ape-2547	100	12	characteristics	characteristic	NOUN
ape-2547	100	13	and	and	CCONJ
ape-2547	100	14	psychological	psychological	ADJ
ape-2547	100	15	factors	factor	NOUN
ape-2547	100	16	.	.	PUNCT
ape-2547	101	1	environmental	environmental	ADJ
ape-2547	101	2	factors	factor	NOUN
ape-2547	101	3	that	that	PRON
ape-2547	101	4	influence	influence	NOUN
ape-2547	101	5	are	be	AUX
ape-2547	101	6	transportation	transportation	NOUN
ape-2547	101	7	,	,	PUNCT
ape-2547	101	8	distance	distance	NOUN
ape-2547	101	9	of	of	ADP
ape-2547	101	10	residence	residence	NOUN
ape-2547	101	11	to	to	ADP
ape-2547	101	12	“	"	PUNCT
ape-2547	101	13	provider	provider	NOUN
ape-2547	101	14	”	"	PUNCT
ape-2547	101	15	.	.	PUNCT
ape-2547	102	1	probider	probider	NOUN
ape-2547	102	2	factors	factor	NOUN
ape-2547	102	3	are	be	AUX
ape-2547	102	4	related	relate	VERB
ape-2547	102	5	to	to	ADP
ape-2547	102	6	provider	provider	NOUN
ape-2547	102	7	characteristics	characteristic	NOUN
ape-2547	102	8	(	(	PUNCT
ape-2547	102	9	knowledge	knowledge	NOUN
ape-2547	102	10	and	and	CCONJ
ape-2547	102	11	abilities	ability	NOUN
ape-2547	102	12	,	,	PUNCT
ape-2547	102	13	motivation	motivation	NOUN
ape-2547	102	14	,	,	PUNCT
ape-2547	102	15	work	work	NOUN
ape-2547	102	16	ethic	ethic	ADV
ape-2547	102	17	)	)	PUNCT
ape-2547	102	18	in	in	ADP
ape-2547	102	19	providing	provide	VERB
ape-2547	102	20	health	health	NOUN
ape-2547	102	21	services	service	NOUN
ape-2547	102	22	.	.	PUNCT
ape-2547	103	1	in	in	ADP
ape-2547	103	2	addition	addition	NOUN
ape-2547	103	3	,	,	PUNCT
ape-2547	103	4	work	work	NOUN
ape-2547	103	5	factor	factor	NOUN
ape-2547	103	6	variables	variable	NOUN
ape-2547	103	7	(	(	PUNCT
ape-2547	103	8	job	job	NOUN
ape-2547	103	9	design	design	NOUN
ape-2547	103	10	,	,	PUNCT
ape-2547	103	11	workload	workload	NOUN
ape-2547	103	12	)	)	PUNCT
ape-2547	103	13	also	also	ADV
ape-2547	103	14	influence	influence	VERB
ape-2547	103	15	the	the	DET
ape-2547	103	16	attitudes	attitude	NOUN
ape-2547	103	17	and	and	CCONJ
ape-2547	103	18	behavior	behavior	NOUN
ape-2547	103	19	of	of	ADP
ape-2547	103	20	providers	provider	NOUN
ape-2547	103	21	.	.	PUNCT
ape-2547	104	1	2	2	X
ape-2547	104	2	)	)	PUNCT
ape-2547	104	3	the	the	DET
ape-2547	104	4	expectancy	expectancy	NOUN
ape-2547	104	5	-	-	PUNCT
ape-2547	104	6	disconfirmation	disconfirmation	NOUN
ape-2547	104	7	model	model	NOUN
ape-2547	104	8	woodruff	woodruff	PROPN
ape-2547	104	9	and	and	CCONJ
ape-2547	104	10	gardial	gardial	ADJ
ape-2547	104	11	(	(	PUNCT
ape-2547	104	12	supriyanto	supriyanto	PROPN
ape-2547	104	13	&	&	CCONJ
ape-2547	104	14	wulandari	wulandari	ADJ
ape-2547	104	15	,	,	PUNCT
ape-2547	104	16	2010	2010	NUM
ape-2547	104	17	)	)	PUNCT
ape-2547	104	18	,	,	PUNCT
ape-2547	104	19	defines	define	VERB
ape-2547	104	20	satisfaction	satisfaction	NOUN
ape-2547	104	21	as	as	ADP
ape-2547	104	22	a	a	DET
ape-2547	104	23	model	model	NOUN
ape-2547	104	24	of	of	ADP
ape-2547	104	25	the	the	DET
ape-2547	104	26	gap	gap	NOUN
ape-2547	104	27	between	between	ADP
ape-2547	104	28	performance	performance	NOUN
ape-2547	104	29	standards	standard	NOUN
ape-2547	104	30	(	(	PUNCT
ape-2547	104	31	supposed	suppose	VERB
ape-2547	104	32	performance	performance	NOUN
ape-2547	104	33	standards	standard	NOUN
ape-2547	104	34	:	:	PUNCT
ape-2547	104	35	gold	gold	NOUN
ape-2547	104	36	standards	standard	NOUN
ape-2547	104	37	)	)	PUNCT
ape-2547	104	38	and	and	CCONJ
ape-2547	104	39	actual	actual	ADJ
ape-2547	104	40	performance	performance	NOUN
ape-2547	104	41	(	(	PUNCT
ape-2547	104	42	perceived	perceive	VERB
ape-2547	104	43	)	)	PUNCT
ape-2547	104	44	received	receive	VERB
ape-2547	104	45	by	by	ADP
ape-2547	104	46	customers	customer	NOUN
ape-2547	104	47	(	(	PUNCT
ape-2547	104	48	statisfaction	statisfaction	NOUN
ape-2547	104	49	is	be	AUX
ape-2547	104	50	the	the	DET
ape-2547	104	51	relationship	relationship	NOUN
ape-2547	104	52	between	between	ADP
ape-2547	104	53	the	the	DET
ape-2547	104	54	product	product	NOUN
ape-2547	104	55	’s	’s	PART
ape-2547	104	56	actual	actual	ADJ
ape-2547	104	57	performance	performance	NOUN
ape-2547	104	58	and	and	CCONJ
ape-2547	104	59	a	a	DET
ape-2547	104	60	performance	performance	NOUN
ape-2547	104	61	standard	standard	NOUN
ape-2547	104	62	)	)	PUNCT
ape-2547	104	63	.	.	PUNCT
ape-2547	105	1	customer	customer	NOUN
ape-2547	105	2	satisfaction	satisfaction	NOUN
ape-2547	105	3	is	be	AUX
ape-2547	105	4	a	a	DET
ape-2547	105	5	positive	positive	ADJ
ape-2547	105	6	or	or	CCONJ
ape-2547	105	7	negative	negative	ADJ
ape-2547	105	8	feeling	feeling	NOUN
ape-2547	105	9	about	about	ADP
ape-2547	105	10	value	value	NOUN
ape-2547	105	11	that	that	PRON
ape-2547	105	12	was	be	AUX
ape-2547	105	13	received	receive	VERB
ape-2547	105	14	as	as	ADP
ape-2547	105	15	a	a	DET
ape-2547	105	16	result	result	NOUN
ape-2547	105	17	of	of	ADP
ape-2547	105	18	using	use	VERB
ape-2547	105	19	a	a	DET
ape-2547	105	20	particular	particular	ADJ
ape-2547	105	21	organization	organization	NOUN
ape-2547	105	22	’s	’s	PART
ape-2547	105	23	offering	offering	NOUN
ape-2547	105	24	in	in	ADP
ape-2547	105	25	specific	specific	ADJ
ape-2547	105	26	use	use	NOUN
ape-2547	105	27	situations	situation	NOUN
ape-2547	105	28	.	.	PUNCT
ape-2547	106	1	this	this	DET
ape-2547	106	2	feeling	feeling	NOUN
ape-2547	106	3	can	can	AUX
ape-2547	106	4	be	be	AUX
ape-2547	106	5	a	a	DET
ape-2547	106	6	reaction	reaction	NOUN
ape-2547	106	7	to	to	ADP
ape-2547	106	8	an	an	DET
ape-2547	106	9	immediate	immediate	ADJ
ape-2547	106	10	use	use	NOUN
ape-2547	106	11	situation	situation	NOUN
ape-2547	106	12	or	or	CCONJ
ape-2547	106	13	an	an	DET
ape-2547	106	14	overall	overall	ADJ
ape-2547	106	15	reaction	reaction	NOUN
ape-2547	106	16	to	to	ADP
ape-2547	106	17	a	a	DET
ape-2547	106	18	series	series	NOUN
ape-2547	106	19	of	of	ADP
ape-2547	106	20	use	use	NOUN
ape-2547	106	21	situation	situation	NOUN
ape-2547	106	22	experiences	experience	NOUN
ape-2547	106	23	.	.	PUNCT
ape-2547	107	1	a	a	DET
ape-2547	107	2	standard	standard	ADJ
ape-2547	107	3	comparison	comparison	NOUN
ape-2547	107	4	is	be	AUX
ape-2547	107	5	a	a	DET
ape-2547	107	6	standard	standard	ADJ
ape-2547	107	7	measure	measure	NOUN
ape-2547	107	8	of	of	ADP
ape-2547	107	9	comparison	comparison	NOUN
ape-2547	107	10	,	,	PUNCT
ape-2547	107	11	which	which	PRON
ape-2547	107	12	is	be	AUX
ape-2547	107	13	used	use	VERB
ape-2547	107	14	to	to	PART
ape-2547	107	15	compare	compare	VERB
ape-2547	107	16	with	with	ADP
ape-2547	107	17	what	what	PRON
ape-2547	107	18	is	be	AUX
ape-2547	107	19	assessed	assess	VERB
ape-2547	107	20	by	by	ADP
ape-2547	107	21	patients	patient	NOUN
ape-2547	107	22	.	.	PUNCT
ape-2547	108	1	according	accord	VERB
ape-2547	108	2	to	to	ADP
ape-2547	108	3	gaspersz	gaspersz	PROPN
ape-2547	108	4	(	(	PUNCT
ape-2547	108	5	1997	1997	NUM
ape-2547	108	6	)	)	PUNCT
ape-2547	108	7	there	there	PRON
ape-2547	108	8	are	be	VERB
ape-2547	108	9	three	three	NUM
ape-2547	108	10	levels	level	NOUN
ape-2547	108	11	of	of	ADP
ape-2547	108	12	expectation	expectation	NOUN
ape-2547	108	13	namely	namely	ADV
ape-2547	108	14	implicit	implicit	ADJ
ape-2547	108	15	expectations	expectation	NOUN
ape-2547	108	16	,	,	PUNCT
ape-2547	108	17	not	not	PART
ape-2547	108	18	directly	directly	ADV
ape-2547	108	19	related	relate	VERB
ape-2547	108	20	to	to	ADP
ape-2547	108	21	products	product	NOUN
ape-2547	108	22	/	/	SYM
ape-2547	108	23	services	service	NOUN
ape-2547	108	24	(	(	PUNCT
ape-2547	108	25	basic	basic	ADJ
ape-2547	108	26	expectations	expectation	NOUN
ape-2547	108	27	)	)	PUNCT
ape-2547	108	28	;	;	PUNCT
ape-2547	108	29	explicit	explicit	ADJ
ape-2547	108	30	expectations	expectation	NOUN
ape-2547	108	31	(	(	PUNCT
ape-2547	108	32	implied	imply	VERB
ape-2547	108	33	,	,	PUNCT
ape-2547	108	34	stated	state	VERB
ape-2547	108	35	,	,	PUNCT
ape-2547	108	36	related	relate	VERB
ape-2547	108	37	to	to	ADP
ape-2547	108	38	the	the	DET
ape-2547	108	39	product	product	NOUN
ape-2547	108	40	/	/	SYM
ape-2547	108	41	service	service	NOUN
ape-2547	108	42	desired	desire	VERB
ape-2547	108	43	/	/	PUNCT
ape-2547	108	44	expected	expect	VERB
ape-2547	108	45	)	)	PUNCT
ape-2547	108	46	and	and	CCONJ
ape-2547	108	47	hidden	hidden	ADJ
ape-2547	108	48	expectations	expectation	NOUN
ape-2547	108	49	(	(	PUNCT
ape-2547	108	50	latent	latent	NOUN
ape-2547	108	51	)	)	PUNCT
ape-2547	108	52	.	.	PUNCT
ape-2547	109	1	3	3	X
ape-2547	109	2	)	)	PUNCT
ape-2547	109	3	stimuli	stimulus	NOUN
ape-2547	109	4	-	-	PUNCT
ape-2547	109	5	assessment	assessment	NOUN
ape-2547	109	6	-	-	PUNCT
ape-2547	109	7	reaction	reaction	NOUN
ape-2547	109	8	model	model	NOUN
ape-2547	109	9	this	this	DET
ape-2547	109	10	theory	theory	NOUN
ape-2547	109	11	suggests	suggest	VERB
ape-2547	109	12	that	that	SCONJ
ape-2547	109	13	there	there	PRON
ape-2547	109	14	are	be	VERB
ape-2547	109	15	four	four	NUM
ape-2547	109	16	components	component	NOUN
ape-2547	109	17	that	that	PRON
ape-2547	109	18	form	form	VERB
ape-2547	109	19	customer	customer	NOUN
ape-2547	109	20	satisfaction	satisfaction	NOUN
ape-2547	109	21	,	,	PUNCT
ape-2547	109	22	namely	namely	ADV
ape-2547	109	23	(	(	PUNCT
ape-2547	109	24	1	1	X
ape-2547	109	25	)	)	PUNCT
ape-2547	109	26	stimulus	stimulus	NOUN
ape-2547	109	27	is	be	AUX
ape-2547	109	28	a	a	DET
ape-2547	109	29	stimulus	stimulus	NOUN
ape-2547	109	30	that	that	PRON
ape-2547	109	31	can	can	AUX
ape-2547	109	32	be	be	AUX
ape-2547	109	33	received	receive	VERB
ape-2547	109	34	by	by	ADP
ape-2547	109	35	customers	customer	NOUN
ape-2547	109	36	both	both	CCONJ
ape-2547	109	37	through	through	ADP
ape-2547	109	38	the	the	DET
ape-2547	109	39	senses	sense	NOUN
ape-2547	109	40	(	(	PUNCT
ape-2547	109	41	eyes	eye	NOUN
ape-2547	109	42	,	,	PUNCT
ape-2547	109	43	ears	ear	NOUN
ape-2547	109	44	,	,	PUNCT
ape-2547	109	45	taste	taste	NOUN
ape-2547	109	46	,	,	PUNCT
ape-2547	109	47	smell	smell	NOUN
ape-2547	109	48	)	)	PUNCT
ape-2547	109	49	,	,	PUNCT
ape-2547	109	50	in	in	ADP
ape-2547	109	51	the	the	DET
ape-2547	109	52	form	form	NOUN
ape-2547	109	53	of	of	ADP
ape-2547	109	54	physical	physical	ADJ
ape-2547	109	55	(	(	PUNCT
ape-2547	109	56	parking	parking	NOUN
ape-2547	109	57	space	space	NOUN
ape-2547	109	58	,	,	PUNCT
ape-2547	109	59	facilities	facility	NOUN
ape-2547	109	60	,	,	PUNCT
ape-2547	109	61	treatment	treatment	NOUN
ape-2547	109	62	rooms	room	NOUN
ape-2547	109	63	)	)	PUNCT
ape-2547	109	64	and	and	CCONJ
ape-2547	109	65	non	non	ADJ
ape-2547	109	66	-	-	ADJ
ape-2547	109	67	physical	physical	ADJ
ape-2547	109	68	(	(	PUNCT
ape-2547	109	69	attitudes	attitude	NOUN
ape-2547	109	70	and	and	CCONJ
ape-2547	109	71	behaviors	behavior	NOUN
ape-2547	109	72	of	of	ADP
ape-2547	109	73	nurses	nurse	NOUN
ape-2547	109	74	or	or	CCONJ
ape-2547	109	75	doctors	doctor	NOUN
ape-2547	109	76	)	)	PUNCT
ape-2547	109	77	,	,	PUNCT
ape-2547	109	78	(	(	PUNCT
ape-2547	109	79	2	2	X
ape-2547	109	80	)	)	PUNCT
ape-2547	109	81	customer	customer	NOUN
ape-2547	109	82	ratings	rating	NOUN
ape-2547	109	83	can	can	AUX
ape-2547	109	84	be	be	AUX
ape-2547	109	85	expressed	express	VERB
ape-2547	109	86	in	in	ADP
ape-2547	109	87	terms	term	NOUN
ape-2547	109	88	of	of	ADP
ape-2547	109	89	good	good	ADJ
ape-2547	109	90	,	,	PUNCT
ape-2547	109	91	bad	bad	ADJ
ape-2547	109	92	,	,	PUNCT
ape-2547	109	93	like	like	ADP
ape-2547	109	94	,	,	PUNCT
ape-2547	109	95	cold	cold	ADJ
ape-2547	109	96	,	,	PUNCT
ape-2547	109	97	funny	funny	ADJ
ape-2547	109	98	,	,	PUNCT
ape-2547	109	99	accepting	accept	VERB
ape-2547	109	100	,	,	PUNCT
ape-2547	109	101	helping	help	VERB
ape-2547	109	102	and	and	CCONJ
ape-2547	109	103	finally	finally	ADV
ape-2547	109	104	forming	form	VERB
ape-2547	109	105	a	a	DET
ape-2547	109	106	positive	positive	ADJ
ape-2547	109	107	,	,	PUNCT
ape-2547	109	108	negative	negative	ADJ
ape-2547	109	109	,	,	PUNCT
ape-2547	109	110	neutral	neutral	ADJ
ape-2547	109	111	(	(	PUNCT
ape-2547	109	112	zero	zero	NUM
ape-2547	109	113	)	)	PUNCT
ape-2547	109	114	attitude	attitude	NOUN
ape-2547	109	115	from	from	ADP
ape-2547	109	116	stimulus	stimulus	ADJ
ape-2547	109	117	assessment	assessment	NOUN
ape-2547	109	118	,	,	PUNCT
ape-2547	109	119	(	(	PUNCT
ape-2547	109	120	3	3	X
ape-2547	109	121	)	)	PUNCT
ape-2547	109	122	reaction	reaction	NOUN
ape-2547	109	123	customers	customer	NOUN
ape-2547	109	124	in	in	ADP
ape-2547	109	125	affective	affective	NOUN
ape-2547	109	126	and	and	CCONJ
ape-2547	109	127	cognitive	cognitive	ADJ
ape-2547	109	128	contexts	context	NOUN
ape-2547	109	129	can	can	AUX
ape-2547	109	130	be	be	AUX
ape-2547	109	131	in	in	ADP
ape-2547	109	132	the	the	DET
ape-2547	109	133	form	form	NOUN
ape-2547	109	134	of	of	ADP
ape-2547	109	135	feelings	feeling	NOUN
ape-2547	109	136	of	of	ADP
ape-2547	109	137	satisfaction	satisfaction	NOUN
ape-2547	109	138	,	,	PUNCT
ape-2547	109	139	dissatisfaction	dissatisfaction	NOUN
ape-2547	109	140	,	,	PUNCT
ape-2547	109	141	pleasure	pleasure	NOUN
ape-2547	109	142	,	,	PUNCT
ape-2547	109	143	displeasure	displeasure	NOUN
ape-2547	109	144	,	,	PUNCT
ape-2547	109	145	anger	anger	NOUN
ape-2547	109	146	,	,	PUNCT
ape-2547	109	147	sadness	sadness	NOUN
ape-2547	109	148	,	,	PUNCT
ape-2547	109	149	reaction	reaction	NOUN
ape-2547	109	150	is	be	AUX
ape-2547	109	151	also	also	ADV
ape-2547	109	152	a	a	DET
ape-2547	109	153	combination	combination	NOUN
ape-2547	109	154	of	of	ADP
ape-2547	109	155	affective	affective	NOUN
ape-2547	109	156	and	and	CCONJ
ape-2547	109	157	behavior	behavior	NOUN
ape-2547	109	158	and	and	CCONJ
ape-2547	109	159	(	(	PUNCT
ape-2547	109	160	4	4	X
ape-2547	109	161	)	)	PUNCT
ape-2547	109	162	differences	difference	NOUN
ape-2547	109	163	in	in	ADP
ape-2547	109	164	individual	individual	ADJ
ape-2547	109	165	characteristics	characteristic	NOUN
ape-2547	109	166	namely	namely	ADV
ape-2547	109	167	pre	pre	VERB
ape-2547	109	168	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	109	169	advances	advance	NOUN
ape-2547	109	170	in	in	ADP
ape-2547	109	171	politics	politic	NOUN
ape-2547	109	172	and	and	CCONJ
ape-2547	109	173	economic	economic	ADJ
ape-2547	109	174	vol	vol	NOUN
ape-2547	109	175	.	.	PROPN
ape-2547	110	1	3	3	NUM
ape-2547	110	2	,	,	PUNCT
ape-2547	110	3	no	no	INTJ
ape-2547	110	4	.	.	NOUN
ape-2547	110	5	1	1	NUM
ape-2547	110	6	,	,	PUNCT
ape-2547	110	7	2020	2020	NUM
ape-2547	110	8	21	21	NUM
ape-2547	110	9	published	publish	VERB
ape-2547	110	10	by	by	ADP
ape-2547	110	11	scholink	scholink	PROPN
ape-2547	110	12	inc	inc	PROPN
ape-2547	110	13	.	.	PROPN
ape-2547	110	14	disposition	disposition	NOUN
ape-2547	110	15	(	(	PUNCT
ape-2547	110	16	age	age	NOUN
ape-2547	110	17	,	,	PUNCT
ape-2547	110	18	sex	sex	NOUN
ape-2547	110	19	)	)	PUNCT
ape-2547	110	20	,	,	PUNCT
ape-2547	110	21	previous	previous	ADJ
ape-2547	110	22	behavior	behavior	NOUN
ape-2547	110	23	and	and	CCONJ
ape-2547	110	24	personal	personal	ADJ
ape-2547	110	25	experience	experience	NOUN
ape-2547	110	26	,	,	PUNCT
ape-2547	110	27	normative	normative	ADJ
ape-2547	110	28	and	and	CCONJ
ape-2547	110	29	subjective	subjective	ADJ
ape-2547	110	30	norms	norm	NOUN
ape-2547	110	31	of	of	ADP
ape-2547	110	32	society	society	NOUN
ape-2547	110	33	before	before	ADP
ape-2547	110	34	assessing	assess	VERB
ape-2547	110	35	,	,	PUNCT
ape-2547	110	36	responding	respond	VERB
ape-2547	110	37	,	,	PUNCT
ape-2547	110	38	or	or	CCONJ
ape-2547	110	39	reacting	react	VERB
ape-2547	110	40	after	after	ADP
ape-2547	110	41	receiving	receive	VERB
ape-2547	110	42	service	service	NOUN
ape-2547	110	43	.	.	PUNCT
ape-2547	111	1	2.2	2.2	NUM
ape-2547	111	2	patient	patient	ADJ
ape-2547	111	3	satisfaction	satisfaction	NOUN
ape-2547	111	4	aspects	aspect	NOUN
ape-2547	111	5	satisfaction	satisfaction	NOUN
ape-2547	111	6	felt	feel	VERB
ape-2547	111	7	by	by	ADP
ape-2547	111	8	patients	patient	NOUN
ape-2547	111	9	is	be	AUX
ape-2547	111	10	a	a	DET
ape-2547	111	11	very	very	ADV
ape-2547	111	12	important	important	ADJ
ape-2547	111	13	aspect	aspect	NOUN
ape-2547	111	14	for	for	ADP
ape-2547	111	15	the	the	DET
ape-2547	111	16	survival	survival	NOUN
ape-2547	111	17	of	of	ADP
ape-2547	111	18	a	a	DET
ape-2547	111	19	hospital	hospital	NOUN
ape-2547	111	20	.	.	PUNCT
ape-2547	112	1	sabarguna	sabarguna	NOUN
ape-2547	112	2	(	(	PUNCT
ape-2547	112	3	2004	2004	NUM
ape-2547	112	4	)	)	PUNCT
ape-2547	112	5	states	state	NOUN
ape-2547	112	6	there	there	PRON
ape-2547	112	7	are	be	VERB
ape-2547	112	8	several	several	ADJ
ape-2547	112	9	aspects	aspect	NOUN
ape-2547	112	10	that	that	PRON
ape-2547	112	11	affect	affect	VERB
ape-2547	112	12	patient	patient	ADJ
ape-2547	112	13	satisfaction	satisfaction	NOUN
ape-2547	112	14	,	,	PUNCT
ape-2547	112	15	namely	namely	ADV
ape-2547	112	16	:	:	PUNCT
ape-2547	112	17	a.	a.	NOUN
ape-2547	112	18	comfort	comfort	PROPN
ape-2547	112	19	aspects	aspect	NOUN
ape-2547	112	20	,	,	PUNCT
ape-2547	112	21	including	include	VERB
ape-2547	112	22	hospital	hospital	NOUN
ape-2547	112	23	location	location	NOUN
ape-2547	112	24	,	,	PUNCT
ape-2547	112	25	hospital	hospital	NOUN
ape-2547	112	26	cleanliness	cleanliness	NOUN
ape-2547	112	27	,	,	PUNCT
ape-2547	112	28	comfort	comfort	NOUN
ape-2547	112	29	of	of	ADP
ape-2547	112	30	the	the	DET
ape-2547	112	31	patient	patient	NOUN
ape-2547	112	32	’s	’s	PART
ape-2547	112	33	room	room	NOUN
ape-2547	112	34	,	,	PUNCT
ape-2547	112	35	patient	patient	ADJ
ape-2547	112	36	food	food	NOUN
ape-2547	112	37	,	,	PUNCT
ape-2547	112	38	and	and	CCONJ
ape-2547	112	39	equipment	equipment	NOUN
ape-2547	112	40	available	available	ADJ
ape-2547	112	41	indoor	indoor	NOUN
ape-2547	112	42	.	.	PUNCT
ape-2547	113	1	b.	b.	PROPN
ape-2547	113	2	aspects	aspect	NOUN
ape-2547	113	3	of	of	ADP
ape-2547	113	4	the	the	DET
ape-2547	113	5	patient	patient	NOUN
ape-2547	113	6	’s	’s	PART
ape-2547	113	7	relationship	relationship	NOUN
ape-2547	113	8	with	with	ADP
ape-2547	113	9	hospital	hospital	NOUN
ape-2547	113	10	staff	staff	NOUN
ape-2547	113	11	,	,	PUNCT
ape-2547	113	12	including	include	VERB
ape-2547	113	13	staff	staff	NOUN
ape-2547	113	14	friendliness	friendliness	NOUN
ape-2547	113	15	hospitals	hospital	NOUN
ape-2547	113	16	especially	especially	ADV
ape-2547	113	17	nurses	nurse	NOUN
ape-2547	113	18	,	,	PUNCT
ape-2547	113	19	information	information	NOUN
ape-2547	113	20	provided	provide	VERB
ape-2547	113	21	by	by	ADP
ape-2547	113	22	hospital	hospital	NOUN
ape-2547	113	23	staff	staff	NOUN
ape-2547	113	24	,	,	PUNCT
ape-2547	113	25	communicative	communicative	ADJ
ape-2547	113	26	,	,	PUNCT
ape-2547	113	27	responsive	responsive	ADJ
ape-2547	113	28	,	,	PUNCT
ape-2547	113	29	supportive	supportive	ADJ
ape-2547	113	30	,	,	PUNCT
ape-2547	113	31	and	and	CCONJ
ape-2547	113	32	deft	deft	ADJ
ape-2547	113	33	in	in	ADP
ape-2547	113	34	serving	serve	VERB
ape-2547	113	35	patients	patient	NOUN
ape-2547	113	36	.	.	PUNCT
ape-2547	114	1	c.	c.	NOUN
ape-2547	115	1	the	the	DET
ape-2547	115	2	technical	technical	PROPN
ape-2547	115	3	competency	competency	NOUN
ape-2547	115	4	aspects	aspect	NOUN
ape-2547	115	5	of	of	ADP
ape-2547	115	6	the	the	DET
ape-2547	115	7	officers	officer	NOUN
ape-2547	115	8	,	,	PUNCT
ape-2547	115	9	including	include	VERB
ape-2547	115	10	courage	courage	NOUN
ape-2547	115	11	to	to	PART
ape-2547	115	12	act	act	VERB
ape-2547	115	13	,	,	PUNCT
ape-2547	115	14	experience	experience	NOUN
ape-2547	115	15	,	,	PUNCT
ape-2547	115	16	degree	degree	NOUN
ape-2547	115	17	,	,	PUNCT
ape-2547	115	18	and	and	CCONJ
ape-2547	115	19	famous	famous	ADJ
ape-2547	115	20	.	.	PUNCT
ape-2547	116	1	d.	d.	PROPN
ape-2547	116	2	cost	cost	PROPN
ape-2547	116	3	aspects	aspect	NOUN
ape-2547	116	4	,	,	PUNCT
ape-2547	116	5	including	include	VERB
ape-2547	116	6	the	the	DET
ape-2547	116	7	high	high	ADJ
ape-2547	116	8	cost	cost	NOUN
ape-2547	116	9	of	of	ADP
ape-2547	116	10	services	service	NOUN
ape-2547	116	11	,	,	PUNCT
ape-2547	116	12	whether	whether	SCONJ
ape-2547	116	13	or	or	CCONJ
ape-2547	116	14	not	not	PART
ape-2547	116	15	affordable	affordable	ADJ
ape-2547	116	16	by	by	ADP
ape-2547	116	17	patients	patient	NOUN
ape-2547	116	18	,	,	PUNCT
ape-2547	116	19	and	and	CCONJ
ape-2547	116	20	presence	presence	NOUN
ape-2547	116	21	or	or	CCONJ
ape-2547	116	22	absence	absence	NOUN
ape-2547	116	23	of	of	ADP
ape-2547	116	24	relief	relief	NOUN
ape-2547	116	25	given	give	VERB
ape-2547	116	26	to	to	ADP
ape-2547	116	27	patients	patient	NOUN
ape-2547	116	28	.	.	PUNCT
ape-2547	117	1	2.3	2.3	NUM
ape-2547	117	2	factors	factor	NOUN
ape-2547	117	3	affecting	affect	VERB
ape-2547	117	4	patient	patient	ADJ
ape-2547	117	5	satisfaction	satisfaction	NOUN
ape-2547	117	6	griffith	griffith	PROPN
ape-2547	117	7	(	(	PUNCT
ape-2547	117	8	leger	leger	PROPN
ape-2547	117	9	,	,	PUNCT
ape-2547	117	10	1992	1992	NUM
ape-2547	117	11	)	)	PUNCT
ape-2547	117	12	suggests	suggest	VERB
ape-2547	117	13	several	several	ADJ
ape-2547	117	14	factors	factor	NOUN
ape-2547	117	15	that	that	PRON
ape-2547	117	16	influence	influence	VERB
ape-2547	117	17	feelings	feeling	NOUN
ape-2547	117	18	of	of	ADP
ape-2547	117	19	satisfaction	satisfaction	NOUN
ape-2547	117	20	in	in	ADP
ape-2547	117	21	someone	someone	PRON
ape-2547	117	22	,	,	PUNCT
ape-2547	117	23	namely	namely	ADV
ape-2547	117	24	:	:	PUNCT
ape-2547	117	25	a.	a.	NOUN
ape-2547	117	26	the	the	DET
ape-2547	117	27	attitude	attitude	NOUN
ape-2547	117	28	and	and	CCONJ
ape-2547	117	29	approach	approach	NOUN
ape-2547	117	30	of	of	ADP
ape-2547	117	31	hospital	hospital	NOUN
ape-2547	117	32	staff	staff	NOUN
ape-2547	117	33	to	to	ADP
ape-2547	117	34	patients	patient	NOUN
ape-2547	117	35	is	be	AUX
ape-2547	117	36	the	the	DET
ape-2547	117	37	attitude	attitude	NOUN
ape-2547	117	38	of	of	ADP
ape-2547	117	39	officersthe	officersthe	DET
ape-2547	117	40	hospital	hospital	NOUN
ape-2547	117	41	to	to	ADP
ape-2547	117	42	the	the	DET
ape-2547	117	43	patient	patient	NOUN
ape-2547	117	44	when	when	SCONJ
ape-2547	117	45	the	the	DET
ape-2547	117	46	patient	patient	NOUN
ape-2547	117	47	first	first	ADV
ape-2547	117	48	arrived	arrive	VERB
ape-2547	117	49	at	at	ADP
ape-2547	117	50	the	the	DET
ape-2547	117	51	hospital	hospital	NOUN
ape-2547	117	52	,	,	PUNCT
ape-2547	117	53	the	the	DET
ape-2547	117	54	hospitality	hospitality	NOUN
ape-2547	117	55	shown	show	VERB
ape-2547	117	56	by	by	ADP
ape-2547	117	57	the	the	DET
ape-2547	117	58	hospital	hospital	NOUN
ape-2547	117	59	staff	staff	NOUN
ape-2547	117	60	,	,	PUNCT
ape-2547	117	61	and	and	CCONJ
ape-2547	117	62	the	the	DET
ape-2547	117	63	speed	speed	NOUN
ape-2547	117	64	of	of	ADP
ape-2547	117	65	reception	reception	NOUN
ape-2547	117	66	of	of	ADP
ape-2547	117	67	patients	patient	NOUN
ape-2547	117	68	who	who	PRON
ape-2547	117	69	came	come	VERB
ape-2547	117	70	to	to	ADP
ape-2547	117	71	the	the	DET
ape-2547	117	72	hospital	hospital	NOUN
ape-2547	117	73	.	.	PUNCT
ape-2547	118	1	b.	b.	VERB
ape-2547	119	1	the	the	DET
ape-2547	119	2	quality	quality	NOUN
ape-2547	119	3	of	of	ADP
ape-2547	119	4	care	care	NOUN
ape-2547	119	5	received	receive	VERB
ape-2547	119	6	by	by	ADP
ape-2547	119	7	the	the	DET
ape-2547	119	8	patient	patient	NOUN
ape-2547	119	9	is	be	AUX
ape-2547	119	10	what	what	PRON
ape-2547	119	11	has	have	AUX
ape-2547	119	12	been	be	AUX
ape-2547	119	13	done	do	VERB
ape-2547	119	14	by	by	ADP
ape-2547	119	15	the	the	DET
ape-2547	119	16	service	service	NOUN
ape-2547	119	17	provider	provider	NOUN
ape-2547	119	18	to	to	ADP
ape-2547	119	19	the	the	DET
ape-2547	119	20	patient	patient	NOUN
ape-2547	119	21	in	in	ADP
ape-2547	119	22	the	the	DET
ape-2547	119	23	form	form	NOUN
ape-2547	119	24	of	of	ADP
ape-2547	119	25	care	care	NOUN
ape-2547	119	26	services	service	NOUN
ape-2547	119	27	related	relate	VERB
ape-2547	119	28	to	to	ADP
ape-2547	119	29	the	the	DET
ape-2547	119	30	healing	healing	NOUN
ape-2547	119	31	process	process	NOUN
ape-2547	119	32	of	of	ADP
ape-2547	119	33	the	the	DET
ape-2547	119	34	patient	patient	NOUN
ape-2547	119	35	’s	’s	PART
ape-2547	119	36	illness	illness	NOUN
ape-2547	119	37	and	and	CCONJ
ape-2547	119	38	the	the	DET
ape-2547	119	39	continuity	continuity	NOUN
ape-2547	119	40	of	of	ADP
ape-2547	119	41	patient	patient	ADJ
ape-2547	119	42	care	care	NOUN
ape-2547	119	43	while	while	SCONJ
ape-2547	119	44	in	in	ADP
ape-2547	119	45	the	the	DET
ape-2547	119	46	hospital	hospital	NOUN
ape-2547	119	47	.	.	PUNCT
ape-2547	120	1	c.	c.	PROPN
ape-2547	120	2	administrative	administrative	ADJ
ape-2547	120	3	procedures	procedure	NOUN
ape-2547	120	4	are	be	AUX
ape-2547	120	5	related	relate	VERB
ape-2547	120	6	to	to	ADP
ape-2547	120	7	patient	patient	ADJ
ape-2547	120	8	administration	administration	NOUN
ape-2547	120	9	services	service	NOUN
ape-2547	120	10	starting	start	VERB
ape-2547	120	11	in	in	ADP
ape-2547	120	12	the	the	DET
ape-2547	120	13	hospital	hospital	NOUN
ape-2547	120	14	,	,	PUNCT
ape-2547	120	15	during	during	ADP
ape-2547	120	16	treatment	treatment	NOUN
ape-2547	120	17	,	,	PUNCT
ape-2547	120	18	and	and	CCONJ
ape-2547	120	19	when	when	SCONJ
ape-2547	120	20	discharged	discharge	VERB
ape-2547	120	21	from	from	ADP
ape-2547	120	22	the	the	DET
ape-2547	120	23	hospital	hospital	NOUN
ape-2547	120	24	,	,	PUNCT
ape-2547	120	25	the	the	DET
ape-2547	120	26	staff	staff	NOUN
ape-2547	120	27	’s	’s	PART
ape-2547	120	28	agility	agility	NOUN
ape-2547	120	29	in	in	ADP
ape-2547	120	30	serving	serve	VERB
ape-2547	120	31	patients	patient	NOUN
ape-2547	120	32	,	,	PUNCT
ape-2547	120	33	and	and	CCONJ
ape-2547	120	34	an	an	DET
ape-2547	120	35	explanation	explanation	NOUN
ape-2547	120	36	of	of	ADP
ape-2547	120	37	the	the	DET
ape-2547	120	38	details	detail	NOUN
ape-2547	120	39	of	of	ADP
ape-2547	120	40	the	the	DET
ape-2547	120	41	costs	cost	NOUN
ape-2547	120	42	used	use	VERB
ape-2547	120	43	by	by	ADP
ape-2547	120	44	patients	patient	NOUN
ape-2547	120	45	while	while	SCONJ
ape-2547	120	46	in	in	ADP
ape-2547	120	47	hospital	hospital	NOUN
ape-2547	120	48	.	.	PUNCT
ape-2547	121	1	d.	d.	PROPN
ape-2547	121	2	facilities	facility	NOUN
ape-2547	121	3	provided	provide	VERB
ape-2547	121	4	by	by	ADP
ape-2547	121	5	the	the	DET
ape-2547	121	6	hospital	hospital	NOUN
ape-2547	121	7	are	be	AUX
ape-2547	121	8	inpatient	inpatient	PROPN
ape-2547	121	9	facilities	facility	NOUN
ape-2547	121	10	,	,	PUNCT
ape-2547	121	11	quality	quality	NOUN
ape-2547	121	12	food	food	NOUN
ape-2547	121	13	,	,	PUNCT
ape-2547	121	14	room	room	NOUN
ape-2547	121	15	cleanliness	cleanliness	NOUN
ape-2547	121	16	,	,	PUNCT
ape-2547	121	17	room	room	NOUN
ape-2547	121	18	comfort	comfort	NOUN
ape-2547	121	19	,	,	PUNCT
ape-2547	121	20	and	and	CCONJ
ape-2547	121	21	hospital	hospital	NOUN
ape-2547	121	22	location	location	NOUN
ape-2547	121	23	.	.	PUNCT
ape-2547	122	1	satisfaction	satisfaction	NOUN
ape-2547	122	2	experienced	experience	VERB
ape-2547	122	3	by	by	ADP
ape-2547	122	4	patients	patient	NOUN
ape-2547	122	5	as	as	ADP
ape-2547	122	6	users	user	NOUN
ape-2547	122	7	of	of	ADP
ape-2547	122	8	hospital	hospital	NOUN
ape-2547	122	9	services	service	NOUN
ape-2547	122	10	can	can	AUX
ape-2547	122	11	only	only	ADV
ape-2547	122	12	develop	develop	VERB
ape-2547	122	13	if	if	SCONJ
ape-2547	122	14	there	there	PRON
ape-2547	122	15	is	be	VERB
ape-2547	122	16	a	a	DET
ape-2547	122	17	relationship	relationship	NOUN
ape-2547	122	18	between	between	ADP
ape-2547	122	19	service	service	NOUN
ape-2547	122	20	providers	provider	NOUN
ape-2547	122	21	in	in	ADP
ape-2547	122	22	this	this	DET
ape-2547	122	23	case	case	NOUN
ape-2547	122	24	hospitals	hospital	NOUN
ape-2547	122	25	,	,	PUNCT
ape-2547	122	26	especially	especially	ADV
ape-2547	122	27	nurses	nurse	NOUN
ape-2547	122	28	who	who	PRON
ape-2547	122	29	care	care	VERB
ape-2547	122	30	for	for	ADP
ape-2547	122	31	patients	patient	NOUN
ape-2547	122	32	and	and	CCONJ
ape-2547	122	33	patients	patient	NOUN
ape-2547	122	34	served	serve	VERB
ape-2547	122	35	(	(	PUNCT
ape-2547	122	36	kotler	kotler	NOUN
ape-2547	122	37	,	,	PUNCT
ape-2547	122	38	1997	1997	NUM
ape-2547	122	39	)	)	PUNCT
ape-2547	122	40	.	.	PUNCT
ape-2547	123	1	in	in	ADP
ape-2547	123	2	addition	addition	NOUN
ape-2547	123	3	,	,	PUNCT
ape-2547	123	4	if	if	SCONJ
ape-2547	123	5	the	the	DET
ape-2547	123	6	patient	patient	NOUN
ape-2547	123	7	feels	feel	VERB
ape-2547	123	8	satisfaction	satisfaction	NOUN
ape-2547	123	9	with	with	ADP
ape-2547	123	10	the	the	DET
ape-2547	123	11	services	service	NOUN
ape-2547	123	12	provided	provide	VERB
ape-2547	123	13	by	by	ADP
ape-2547	123	14	the	the	DET
ape-2547	123	15	hospital	hospital	NOUN
ape-2547	123	16	,	,	PUNCT
ape-2547	123	17	the	the	DET
ape-2547	123	18	patient	patient	NOUN
ape-2547	123	19	will	will	AUX
ape-2547	123	20	inform	inform	VERB
ape-2547	123	21	his	his	PRON
ape-2547	123	22	friends	friend	NOUN
ape-2547	123	23	,	,	PUNCT
ape-2547	123	24	family	family	NOUN
ape-2547	123	25	,	,	PUNCT
ape-2547	123	26	and	and	CCONJ
ape-2547	123	27	neighbors	neighbor	NOUN
ape-2547	123	28	about	about	ADP
ape-2547	123	29	the	the	DET
ape-2547	123	30	services	service	NOUN
ape-2547	123	31	he	he	PRON
ape-2547	123	32	has	have	AUX
ape-2547	123	33	received	receive	VERB
ape-2547	123	34	so	so	SCONJ
ape-2547	123	35	that	that	SCONJ
ape-2547	123	36	his	his	PRON
ape-2547	123	37	friends	friend	NOUN
ape-2547	123	38	,	,	PUNCT
ape-2547	123	39	neighbors	neighbor	NOUN
ape-2547	123	40	or	or	CCONJ
ape-2547	123	41	family	family	NOUN
ape-2547	123	42	will	will	AUX
ape-2547	123	43	also	also	ADV
ape-2547	123	44	use	use	VERB
ape-2547	123	45	the	the	DET
ape-2547	123	46	same	same	ADJ
ape-2547	123	47	hospital	hospital	NOUN
ape-2547	123	48	services	service	NOUN
ape-2547	123	49	.	.	PUNCT
ape-2547	124	1	therefore	therefore	ADV
ape-2547	124	2	,	,	PUNCT
ape-2547	124	3	the	the	DET
ape-2547	124	4	hospital	hospital	NOUN
ape-2547	124	5	must	must	AUX
ape-2547	124	6	be	be	AUX
ape-2547	124	7	able	able	ADJ
ape-2547	124	8	to	to	PART
ape-2547	124	9	improve	improve	VERB
ape-2547	124	10	the	the	DET
ape-2547	124	11	performance	performance	NOUN
ape-2547	124	12	of	of	ADP
ape-2547	124	13	the	the	DET
ape-2547	124	14	nurses	nurse	NOUN
ape-2547	124	15	so	so	SCONJ
ape-2547	124	16	that	that	PRON
ape-2547	124	17	.	.	PUNCT
ape-2547	125	1	nurses	nurse	NOUN
ape-2547	125	2	at	at	ADP
ape-2547	125	3	the	the	DET
ape-2547	125	4	hospital	hospital	NOUN
ape-2547	125	5	can	can	AUX
ape-2547	125	6	provide	provide	VERB
ape-2547	125	7	quality	quality	NOUN
ape-2547	125	8	services	service	NOUN
ape-2547	125	9	to	to	ADP
ape-2547	125	10	patients	patient	NOUN
ape-2547	125	11	who	who	PRON
ape-2547	125	12	use	use	VERB
ape-2547	125	13	the	the	DET
ape-2547	125	14	hospital	hospital	NOUN
ape-2547	125	15	’s	’s	PART
ape-2547	125	16	services	service	NOUN
ape-2547	125	17	(	(	PUNCT
ape-2547	125	18	kotler	kotler	NOUN
ape-2547	125	19	,	,	PUNCT
ape-2547	125	20	1997	1997	NUM
ape-2547	125	21	)	)	PUNCT
ape-2547	125	22	.	.	PUNCT
ape-2547	126	1	singh	singh	PROPN
ape-2547	126	2	and	and	CCONJ
ape-2547	126	3	sirdesmukh	sirdesmukh	PROPN
ape-2547	126	4	(	(	PUNCT
ape-2547	126	5	2000	2000	NUM
ape-2547	126	6	)	)	PUNCT
ape-2547	126	7	(	(	PUNCT
ape-2547	126	8	nata	nata	X
ape-2547	126	9	,	,	PUNCT
ape-2547	126	10	2011	2011	NUM
ape-2547	126	11	)	)	PUNCT
ape-2547	126	12	suggested	suggest	VERB
ape-2547	126	13	the	the	DET
ape-2547	126	14	factors	factor	NOUN
ape-2547	126	15	that	that	PRON
ape-2547	126	16	make	make	VERB
ape-2547	126	17	up	up	ADP
ape-2547	126	18	decisions	decision	NOUN
ape-2547	126	19	toward	toward	ADP
ape-2547	126	20	loyalty	loyalty	NOUN
ape-2547	126	21	,	,	PUNCT
ape-2547	126	22	namely	namely	ADV
ape-2547	126	23	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	126	24	advances	advance	NOUN
ape-2547	126	25	in	in	ADP
ape-2547	126	26	politics	politic	NOUN
ape-2547	126	27	and	and	CCONJ
ape-2547	126	28	economic	economic	ADJ
ape-2547	126	29	vol	vol	NOUN
ape-2547	126	30	.	.	PROPN
ape-2547	127	1	3	3	NUM
ape-2547	127	2	,	,	PUNCT
ape-2547	127	3	no	no	INTJ
ape-2547	127	4	.	.	NOUN
ape-2547	127	5	1	1	NUM
ape-2547	127	6	,	,	PUNCT
ape-2547	127	7	2020	2020	NUM
ape-2547	127	8	22	22	NUM
ape-2547	127	9	published	publish	VERB
ape-2547	127	10	by	by	ADP
ape-2547	127	11	scholink	scholink	PROPN
ape-2547	127	12	inc	inc	PROPN
ape-2547	127	13	.	.	PROPN
ape-2547	127	14	service	service	NOUN
ape-2547	127	15	performance	performance	NOUN
ape-2547	127	16	,	,	PUNCT
ape-2547	127	17	which	which	PRON
ape-2547	127	18	is	be	AUX
ape-2547	127	19	the	the	DET
ape-2547	127	20	perception	perception	NOUN
ape-2547	127	21	of	of	ADP
ape-2547	127	22	the	the	DET
ape-2547	127	23	process	process	NOUN
ape-2547	127	24	and	and	CCONJ
ape-2547	127	25	outcome	outcome	NOUN
ape-2547	127	26	of	of	ADP
ape-2547	127	27	service	service	NOUN
ape-2547	127	28	delivery	delivery	NOUN
ape-2547	127	29	,	,	PUNCT
ape-2547	127	30	price	price	NOUN
ape-2547	127	31	perception	perception	NOUN
ape-2547	127	32	,	,	PUNCT
ape-2547	127	33	namely	namely	ADV
ape-2547	127	34	the	the	DET
ape-2547	127	35	evaluation	evaluation	NOUN
ape-2547	127	36	of	of	ADP
ape-2547	127	37	the	the	DET
ape-2547	127	38	fairness	fairness	NOUN
ape-2547	127	39	of	of	ADP
ape-2547	127	40	service	service	NOUN
ape-2547	127	41	costs	cost	NOUN
ape-2547	127	42	,	,	PUNCT
ape-2547	127	43	and	and	CCONJ
ape-2547	127	44	performance	performance	NOUN
ape-2547	127	45	disconfirmation	disconfirmation	NOUN
ape-2547	127	46	2.4	2.4	NUM
ape-2547	127	47	quality	quality	NOUN
ape-2547	127	48	of	of	ADP
ape-2547	127	49	service	service	NOUN
ape-2547	127	50	quality	quality	NOUN
ape-2547	127	51	is	be	AUX
ape-2547	127	52	a	a	DET
ape-2547	127	53	dynamic	dynamic	ADJ
ape-2547	127	54	condition	condition	NOUN
ape-2547	127	55	that	that	PRON
ape-2547	127	56	affects	affect	VERB
ape-2547	127	57	products	product	NOUN
ape-2547	127	58	,	,	PUNCT
ape-2547	127	59	services	service	NOUN
ape-2547	127	60	,	,	PUNCT
ape-2547	127	61	people	people	NOUN
ape-2547	127	62	,	,	PUNCT
ape-2547	127	63	processes	process	NOUN
ape-2547	127	64	and	and	CCONJ
ape-2547	127	65	environments	environment	NOUN
ape-2547	127	66	that	that	PRON
ape-2547	127	67	meet	meet	VERB
ape-2547	127	68	or	or	CCONJ
ape-2547	127	69	exceed	exceed	VERB
ape-2547	127	70	expectations	expectation	NOUN
ape-2547	127	71	(	(	PUNCT
ape-2547	127	72	tjiptono	tjiptono	NOUN
ape-2547	127	73	,	,	PUNCT
ape-2547	127	74	2013	2013	NUM
ape-2547	127	75	)	)	PUNCT
ape-2547	127	76	.	.	PUNCT
ape-2547	128	1	so	so	ADV
ape-2547	128	2	the	the	DET
ape-2547	128	3	definition	definition	NOUN
ape-2547	128	4	of	of	ADP
ape-2547	128	5	service	service	NOUN
ape-2547	128	6	quality	quality	NOUN
ape-2547	128	7	can	can	AUX
ape-2547	128	8	be	be	AUX
ape-2547	128	9	interpreted	interpret	VERB
ape-2547	128	10	as	as	ADP
ape-2547	128	11	an	an	DET
ape-2547	128	12	effort	effort	NOUN
ape-2547	128	13	to	to	PART
ape-2547	128	14	meet	meet	VERB
ape-2547	128	15	the	the	DET
ape-2547	128	16	needs	need	NOUN
ape-2547	128	17	and	and	CCONJ
ape-2547	128	18	desires	desire	NOUN
ape-2547	128	19	of	of	ADP
ape-2547	128	20	consumers	consumer	NOUN
ape-2547	128	21	and	and	CCONJ
ape-2547	128	22	accuracy	accuracy	NOUN
ape-2547	128	23	delivery	delivery	NOUN
ape-2547	128	24	in	in	ADP
ape-2547	128	25	offset	offset	ADJ
ape-2547	128	26	consumer	consumer	NOUN
ape-2547	128	27	expectations	expectation	NOUN
ape-2547	128	28	(	(	PUNCT
ape-2547	128	29	tjiptono	tjiptono	NOUN
ape-2547	128	30	,	,	PUNCT
ape-2547	128	31	2007	2007	NUM
ape-2547	128	32	)	)	PUNCT
ape-2547	128	33	.	.	PUNCT
ape-2547	129	1	service	service	NOUN
ape-2547	129	2	quality	quality	NOUN
ape-2547	129	3	can	can	AUX
ape-2547	129	4	be	be	AUX
ape-2547	129	5	known	know	VERB
ape-2547	129	6	by	by	ADP
ape-2547	129	7	comparing	compare	VERB
ape-2547	129	8	consumers	consumer	NOUN
ape-2547	129	9	’	'	PUNCT
ape-2547	129	10	perceptions	perception	NOUN
ape-2547	129	11	of	of	ADP
ape-2547	129	12	the	the	DET
ape-2547	129	13	services	service	NOUN
ape-2547	129	14	they	they	PRON
ape-2547	129	15	actually	actually	ADV
ape-2547	129	16	receive	receive	VERB
ape-2547	129	17	/	/	SYM
ape-2547	129	18	get	get	VERB
ape-2547	129	19	with	with	ADP
ape-2547	129	20	the	the	DET
ape-2547	129	21	services	service	NOUN
ape-2547	129	22	they	they	PRON
ape-2547	129	23	actually	actually	ADV
ape-2547	129	24	expect	expect	VERB
ape-2547	129	25	/	/	SYM
ape-2547	129	26	want	want	VERB
ape-2547	129	27	for	for	ADP
ape-2547	129	28	the	the	DET
ape-2547	129	29	service	service	NOUN
ape-2547	129	30	attributes	attribute	NOUN
ape-2547	129	31	of	of	ADP
ape-2547	129	32	a	a	DET
ape-2547	129	33	company	company	NOUN
ape-2547	129	34	.	.	PUNCT
ape-2547	130	1	if	if	SCONJ
ape-2547	130	2	the	the	DET
ape-2547	130	3	service	service	NOUN
ape-2547	130	4	received	receive	VERB
ape-2547	130	5	or	or	CCONJ
ape-2547	130	6	perceived	perceive	VERB
ape-2547	130	7	(	(	PUNCT
ape-2547	130	8	perceived	perceive	VERB
ape-2547	130	9	service	service	NOUN
ape-2547	130	10	)	)	PUNCT
ape-2547	130	11	is	be	AUX
ape-2547	130	12	as	as	SCONJ
ape-2547	130	13	expected	expect	VERB
ape-2547	130	14	,	,	PUNCT
ape-2547	130	15	then	then	ADV
ape-2547	130	16	the	the	DET
ape-2547	130	17	quality	quality	NOUN
ape-2547	130	18	of	of	ADP
ape-2547	130	19	service	service	NOUN
ape-2547	130	20	is	be	AUX
ape-2547	130	21	perceived	perceive	VERB
ape-2547	130	22	to	to	PART
ape-2547	130	23	be	be	AUX
ape-2547	130	24	good	good	ADJ
ape-2547	130	25	and	and	CCONJ
ape-2547	130	26	satisfying	satisfying	ADJ
ape-2547	130	27	,	,	PUNCT
ape-2547	130	28	if	if	SCONJ
ape-2547	130	29	the	the	DET
ape-2547	130	30	service	service	NOUN
ape-2547	130	31	received	receive	VERB
ape-2547	130	32	exceeds	exceed	VERB
ape-2547	130	33	consumer	consumer	NOUN
ape-2547	130	34	expectations	expectation	NOUN
ape-2547	130	35	,	,	PUNCT
ape-2547	130	36	then	then	ADV
ape-2547	130	37	the	the	DET
ape-2547	130	38	quality	quality	NOUN
ape-2547	130	39	of	of	ADP
ape-2547	130	40	service	service	NOUN
ape-2547	130	41	is	be	AUX
ape-2547	130	42	perceived	perceive	VERB
ape-2547	130	43	to	to	PART
ape-2547	130	44	be	be	AUX
ape-2547	130	45	very	very	ADV
ape-2547	130	46	good	good	ADJ
ape-2547	130	47	and	and	CCONJ
ape-2547	130	48	quality	quality	NOUN
ape-2547	130	49	.	.	PUNCT
ape-2547	131	1	conversely	conversely	ADV
ape-2547	131	2	,	,	PUNCT
ape-2547	131	3	if	if	SCONJ
ape-2547	131	4	the	the	DET
ape-2547	131	5	service	service	NOUN
ape-2547	131	6	received	receive	VERB
ape-2547	131	7	is	be	AUX
ape-2547	131	8	lower	low	ADJ
ape-2547	131	9	than	than	SCONJ
ape-2547	131	10	expected	expect	VERB
ape-2547	131	11	,	,	PUNCT
ape-2547	131	12	the	the	DET
ape-2547	131	13	perceived	perceive	VERB
ape-2547	131	14	quality	quality	NOUN
ape-2547	131	15	of	of	ADP
ape-2547	131	16	service	service	NOUN
ape-2547	131	17	is	be	AUX
ape-2547	131	18	poor	poor	ADJ
ape-2547	131	19	.	.	PUNCT
ape-2547	132	1	quality	quality	NOUN
ape-2547	132	2	of	of	ADP
ape-2547	132	3	service	service	NOUN
ape-2547	132	4	or	or	CCONJ
ape-2547	132	5	service	service	NOUN
ape-2547	132	6	is	be	AUX
ape-2547	132	7	the	the	DET
ape-2547	132	8	level	level	NOUN
ape-2547	132	9	of	of	ADP
ape-2547	132	10	gap	gap	NOUN
ape-2547	132	11	between	between	ADP
ape-2547	132	12	the	the	DET
ape-2547	132	13	expectations	expectation	NOUN
ape-2547	132	14	or	or	CCONJ
ape-2547	132	15	desires	desire	NOUN
ape-2547	132	16	of	of	ADP
ape-2547	132	17	customers	customer	NOUN
ape-2547	132	18	with	with	ADP
ape-2547	132	19	the	the	DET
ape-2547	132	20	perception	perception	NOUN
ape-2547	132	21	or	or	CCONJ
ape-2547	132	22	performance	performance	NOUN
ape-2547	132	23	they	they	PRON
ape-2547	132	24	have	have	AUX
ape-2547	132	25	felt	feel	VERB
ape-2547	132	26	.	.	PUNCT
ape-2547	133	1	according	accord	VERB
ape-2547	133	2	to	to	ADP
ape-2547	133	3	schnaars	schnaar	NOUN
ape-2547	133	4	in	in	ADP
ape-2547	133	5	tjiptono	tjiptono	NOUN
ape-2547	133	6	and	and	CCONJ
ape-2547	133	7	chandra	chandra	PROPN
ape-2547	133	8	(	(	PUNCT
ape-2547	133	9	2005	2005	NUM
ape-2547	133	10	)	)	PUNCT
ape-2547	133	11	,	,	PUNCT
ape-2547	133	12	basically	basically	ADV
ape-2547	133	13	the	the	DET
ape-2547	133	14	goal	goal	NOUN
ape-2547	133	15	of	of	ADP
ape-2547	133	16	a	a	DET
ape-2547	133	17	business	business	NOUN
ape-2547	133	18	is	be	AUX
ape-2547	133	19	to	to	PART
ape-2547	133	20	create	create	VERB
ape-2547	133	21	satisfied	satisfied	ADJ
ape-2547	133	22	customers	customer	NOUN
ape-2547	133	23	.	.	PUNCT
ape-2547	134	1	furthermore	furthermore	ADV
ape-2547	134	2	kotler	kotler	X
ape-2547	134	3	(	(	PUNCT
ape-2547	134	4	2015	2015	NUM
ape-2547	134	5	)	)	PUNCT
ape-2547	134	6	said	say	VERB
ape-2547	134	7	that	that	SCONJ
ape-2547	134	8	service	service	NOUN
ape-2547	134	9	is	be	AUX
ape-2547	134	10	any	any	DET
ape-2547	134	11	activity	activity	NOUN
ape-2547	134	12	or	or	CCONJ
ape-2547	134	13	benefit	benefit	NOUN
ape-2547	134	14	offered	offer	VERB
ape-2547	134	15	by	by	ADP
ape-2547	134	16	one	one	NUM
ape-2547	134	17	party	party	NOUN
ape-2547	134	18	to	to	ADP
ape-2547	134	19	another	another	DET
ape-2547	134	20	party	party	NOUN
ape-2547	134	21	and	and	CCONJ
ape-2547	134	22	is	be	AUX
ape-2547	134	23	essentially	essentially	ADV
ape-2547	134	24	intangible	intangible	ADJ
ape-2547	134	25	,	,	PUNCT
ape-2547	134	26	and	and	CCONJ
ape-2547	134	27	does	do	AUX
ape-2547	134	28	not	not	PART
ape-2547	134	29	result	result	VERB
ape-2547	134	30	in	in	ADP
ape-2547	134	31	ownership	ownership	NOUN
ape-2547	134	32	of	of	ADP
ape-2547	134	33	something	something	PRON
ape-2547	134	34	.	.	PUNCT
ape-2547	135	1	the	the	DET
ape-2547	135	2	basic	basic	ADJ
ape-2547	135	3	concept	concept	NOUN
ape-2547	135	4	of	of	ADP
ape-2547	135	5	a	a	DET
ape-2547	135	6	service	service	NOUN
ape-2547	135	7	(	(	PUNCT
ape-2547	135	8	service	service	NOUN
ape-2547	135	9	)	)	PUNCT
ape-2547	135	10	or	or	CCONJ
ape-2547	135	11	the	the	DET
ape-2547	135	12	quality	quality	NOUN
ape-2547	135	13	of	of	ADP
ape-2547	135	14	a	a	DET
ape-2547	135	15	product	product	NOUN
ape-2547	135	16	can	can	AUX
ape-2547	135	17	be	be	AUX
ape-2547	135	18	defined	define	VERB
ape-2547	135	19	as	as	ADP
ape-2547	135	20	fulfillment	fulfillment	NOUN
ape-2547	135	21	that	that	PRON
ape-2547	135	22	can	can	AUX
ape-2547	135	23	exceed	exceed	VERB
ape-2547	135	24	what	what	PRON
ape-2547	135	25	the	the	DET
ape-2547	135	26	customer	customer	NOUN
ape-2547	135	27	wants	want	VERB
ape-2547	135	28	or	or	CCONJ
ape-2547	135	29	expects	expect	VERB
ape-2547	135	30	.	.	PUNCT
ape-2547	136	1	according	accord	VERB
ape-2547	136	2	to	to	ADP
ape-2547	136	3	kotler	kotler	PROPN
ape-2547	136	4	(	(	PUNCT
ape-2547	136	5	2015	2015	NUM
ape-2547	136	6	,	,	PUNCT
ape-2547	136	7	p.	p.	NOUN
ape-2547	136	8	83	83	NUM
ape-2547	136	9	)	)	PUNCT
ape-2547	136	10	the	the	DET
ape-2547	136	11	definition	definition	NOUN
ape-2547	136	12	of	of	ADP
ape-2547	136	13	service	service	NOUN
ape-2547	136	14	is	be	AUX
ape-2547	136	15	any	any	DET
ape-2547	136	16	action	action	NOUN
ape-2547	136	17	or	or	CCONJ
ape-2547	136	18	activity	activity	NOUN
ape-2547	136	19	that	that	PRON
ape-2547	136	20	can	can	AUX
ape-2547	136	21	be	be	AUX
ape-2547	136	22	offered	offer	VERB
ape-2547	136	23	by	by	ADP
ape-2547	136	24	one	one	NUM
ape-2547	136	25	party	party	NOUN
ape-2547	136	26	to	to	ADP
ape-2547	136	27	another	another	DET
ape-2547	136	28	party	party	NOUN
ape-2547	136	29	,	,	PUNCT
ape-2547	136	30	which	which	PRON
ape-2547	136	31	is	be	AUX
ape-2547	136	32	basically	basically	ADV
ape-2547	136	33	intangible	intangible	ADJ
ape-2547	136	34	and	and	CCONJ
ape-2547	136	35	does	do	AUX
ape-2547	136	36	not	not	PART
ape-2547	136	37	result	result	VERB
ape-2547	136	38	in	in	ADP
ape-2547	136	39	any	any	DET
ape-2547	136	40	ownership	ownership	NOUN
ape-2547	136	41	.	.	PUNCT
ape-2547	137	1	its	its	PRON
ape-2547	137	2	production	production	NOUN
ape-2547	137	3	can	can	AUX
ape-2547	137	4	be	be	AUX
ape-2547	137	5	related	relate	VERB
ape-2547	137	6	or	or	CCONJ
ape-2547	137	7	not	not	PART
ape-2547	137	8	linked	link	VERB
ape-2547	137	9	to	to	ADP
ape-2547	137	10	one	one	NUM
ape-2547	137	11	physical	physical	ADJ
ape-2547	137	12	product	product	NOUN
ape-2547	137	13	.	.	PUNCT
ape-2547	138	1	service	service	NOUN
ape-2547	138	2	is	be	AUX
ape-2547	138	3	the	the	DET
ape-2547	138	4	behavior	behavior	NOUN
ape-2547	138	5	of	of	ADP
ape-2547	138	6	producers	producer	NOUN
ape-2547	138	7	in	in	ADP
ape-2547	138	8	order	order	NOUN
ape-2547	138	9	to	to	PART
ape-2547	138	10	meet	meet	VERB
ape-2547	138	11	the	the	DET
ape-2547	138	12	needs	need	NOUN
ape-2547	138	13	and	and	CCONJ
ape-2547	138	14	desires	desire	NOUN
ape-2547	138	15	of	of	ADP
ape-2547	138	16	consumers	consumer	NOUN
ape-2547	138	17	for	for	ADP
ape-2547	138	18	the	the	DET
ape-2547	138	19	achievement	achievement	NOUN
ape-2547	138	20	of	of	ADP
ape-2547	138	21	satisfaction	satisfaction	NOUN
ape-2547	138	22	to	to	ADP
ape-2547	138	23	consumers	consumer	NOUN
ape-2547	138	24	themselves	themselves	PRON
ape-2547	138	25	.	.	PUNCT
ape-2547	139	1	kotler	kotler	PROPN
ape-2547	139	2	also	also	ADV
ape-2547	139	3	said	say	VERB
ape-2547	139	4	that	that	SCONJ
ape-2547	139	5	the	the	DET
ape-2547	139	6	behavior	behavior	NOUN
ape-2547	139	7	can	can	AUX
ape-2547	139	8	occur	occur	VERB
ape-2547	139	9	at	at	ADP
ape-2547	139	10	the	the	DET
ape-2547	139	11	time	time	NOUN
ape-2547	139	12	,	,	PUNCT
ape-2547	139	13	before	before	ADP
ape-2547	139	14	and	and	CCONJ
ape-2547	139	15	after	after	ADP
ape-2547	139	16	the	the	DET
ape-2547	139	17	transaction	transaction	NOUN
ape-2547	139	18	.	.	PUNCT
ape-2547	140	1	in	in	ADP
ape-2547	140	2	general	general	ADJ
ape-2547	140	3	,	,	PUNCT
ape-2547	140	4	high	high	ADJ
ape-2547	140	5	-	-	PUNCT
ape-2547	140	6	quality	quality	NOUN
ape-2547	140	7	services	service	NOUN
ape-2547	140	8	will	will	AUX
ape-2547	140	9	result	result	VERB
ape-2547	140	10	in	in	ADP
ape-2547	140	11	high	high	ADJ
ape-2547	140	12	satisfaction	satisfaction	NOUN
ape-2547	140	13	and	and	CCONJ
ape-2547	140	14	frequent	frequent	ADJ
ape-2547	140	15	repeat	repeat	NOUN
ape-2547	140	16	purchases	purchase	NOUN
ape-2547	140	17	.	.	PUNCT
ape-2547	141	1	from	from	ADP
ape-2547	141	2	the	the	DET
ape-2547	141	3	definitions	definition	NOUN
ape-2547	141	4	of	of	ADP
ape-2547	141	5	service	service	NOUN
ape-2547	141	6	quality	quality	NOUN
ape-2547	141	7	,	,	PUNCT
ape-2547	141	8	it	it	PRON
ape-2547	141	9	can	can	AUX
ape-2547	141	10	be	be	AUX
ape-2547	141	11	concluded	conclude	VERB
ape-2547	141	12	that	that	SCONJ
ape-2547	141	13	service	service	NOUN
ape-2547	141	14	quality	quality	NOUN
ape-2547	141	15	is	be	AUX
ape-2547	141	16	all	all	PRON
ape-2547	141	17	forms	form	NOUN
ape-2547	141	18	of	of	ADP
ape-2547	141	19	activities	activity	NOUN
ape-2547	141	20	carried	carry	VERB
ape-2547	141	21	out	out	ADP
ape-2547	141	22	by	by	ADP
ape-2547	141	23	the	the	DET
ape-2547	141	24	company	company	NOUN
ape-2547	141	25	in	in	ADP
ape-2547	141	26	order	order	NOUN
ape-2547	141	27	to	to	PART
ape-2547	141	28	meet	meet	VERB
ape-2547	141	29	consumer	consumer	NOUN
ape-2547	141	30	expectations	expectation	NOUN
ape-2547	141	31	.	.	PUNCT
ape-2547	142	1	services	service	NOUN
ape-2547	142	2	in	in	ADP
ape-2547	142	3	this	this	DET
ape-2547	142	4	case	case	NOUN
ape-2547	142	5	are	be	AUX
ape-2547	142	6	defined	define	VERB
ape-2547	142	7	as	as	ADP
ape-2547	142	8	services	service	NOUN
ape-2547	142	9	provided	provide	VERB
ape-2547	142	10	by	by	ADP
ape-2547	142	11	the	the	DET
ape-2547	142	12	service	service	NOUN
ape-2547	142	13	owner	owner	NOUN
ape-2547	142	14	in	in	ADP
ape-2547	142	15	the	the	DET
ape-2547	142	16	form	form	NOUN
ape-2547	142	17	of	of	ADP
ape-2547	142	18	convenience	convenience	NOUN
ape-2547	142	19	,	,	PUNCT
ape-2547	142	20	speed	speed	NOUN
ape-2547	142	21	,	,	PUNCT
ape-2547	142	22	relationships	relationship	NOUN
ape-2547	142	23	,	,	PUNCT
ape-2547	142	24	abilities	ability	NOUN
ape-2547	142	25	and	and	CCONJ
ape-2547	142	26	hospitality	hospitality	NOUN
ape-2547	142	27	aimed	aim	VERB
ape-2547	142	28	at	at	ADP
ape-2547	142	29	attitudes	attitude	NOUN
ape-2547	142	30	and	and	CCONJ
ape-2547	142	31	properties	property	NOUN
ape-2547	142	32	in	in	ADP
ape-2547	142	33	providing	provide	VERB
ape-2547	142	34	services	service	NOUN
ape-2547	142	35	for	for	ADP
ape-2547	142	36	customer	customer	NOUN
ape-2547	142	37	satisfaction	satisfaction	NOUN
ape-2547	142	38	.	.	PUNCT
ape-2547	143	1	according	accord	VERB
ape-2547	143	2	to	to	ADP
ape-2547	143	3	parasuraman	parasuraman	NOUN
ape-2547	143	4	et	et	PROPN
ape-2547	143	5	al	al	PROPN
ape-2547	143	6	.	.	PUNCT
ape-2547	144	1	(	(	PUNCT
ape-2547	144	2	1998	1998	NUM
ape-2547	144	3	)	)	PUNCT
ape-2547	144	4	,	,	PUNCT
ape-2547	144	5	the	the	DET
ape-2547	144	6	dimensions	dimension	NOUN
ape-2547	144	7	that	that	PRON
ape-2547	144	8	represent	represent	VERB
ape-2547	144	9	consumer	consumer	NOUN
ape-2547	144	10	perceptions	perception	NOUN
ape-2547	144	11	of	of	ADP
ape-2547	144	12	a	a	DET
ape-2547	144	13	service	service	NOUN
ape-2547	144	14	quality	quality	NOUN
ape-2547	144	15	are	be	AUX
ape-2547	144	16	as	as	SCONJ
ape-2547	144	17	follows	follow	VERB
ape-2547	144	18	:	:	PUNCT
ape-2547	144	19	1	1	X
ape-2547	144	20	)	)	PUNCT
ape-2547	144	21	reliability	reliability	NOUN
ape-2547	144	22	is	be	AUX
ape-2547	144	23	a	a	DET
ape-2547	144	24	dimension	dimension	NOUN
ape-2547	144	25	that	that	PRON
ape-2547	144	26	measures	measure	VERB
ape-2547	144	27	the	the	DET
ape-2547	144	28	reliability	reliability	NOUN
ape-2547	144	29	of	of	ADP
ape-2547	144	30	a	a	DET
ape-2547	144	31	service	service	NOUN
ape-2547	144	32	to	to	ADP
ape-2547	144	33	consumers	consumer	NOUN
ape-2547	144	34	.	.	PUNCT
ape-2547	145	1	the	the	DET
ape-2547	145	2	reliability	reliability	NOUN
ape-2547	145	3	dimension	dimension	NOUN
ape-2547	145	4	is	be	AUX
ape-2547	145	5	defined	define	VERB
ape-2547	145	6	as	as	ADP
ape-2547	145	7	the	the	DET
ape-2547	145	8	ability	ability	NOUN
ape-2547	145	9	to	to	PART
ape-2547	145	10	deliver	deliver	VERB
ape-2547	145	11	the	the	DET
ape-2547	145	12	promised	promise	VERB
ape-2547	145	13	service	service	NOUN
ape-2547	145	14	reliably	reliably	ADV
ape-2547	145	15	and	and	CCONJ
ape-2547	145	16	accurately	accurately	ADV
ape-2547	145	17	.	.	PUNCT
ape-2547	146	1	2	2	X
ape-2547	146	2	)	)	PUNCT
ape-2547	146	3	responsiveness	responsiveness	NOUN
ape-2547	146	4	is	be	AUX
ape-2547	146	5	the	the	DET
ape-2547	146	6	willingness	willingness	NOUN
ape-2547	146	7	to	to	PART
ape-2547	146	8	help	help	VERB
ape-2547	146	9	and	and	CCONJ
ape-2547	146	10	provide	provide	VERB
ape-2547	146	11	services	service	NOUN
ape-2547	146	12	quickly	quickly	ADV
ape-2547	146	13	to	to	ADP
ape-2547	146	14	consumers	consumer	NOUN
ape-2547	146	15	which	which	PRON
ape-2547	146	16	includes	include	VERB
ape-2547	146	17	the	the	DET
ape-2547	146	18	readiness	readiness	NOUN
ape-2547	146	19	of	of	ADP
ape-2547	146	20	labor	labor	NOUN
ape-2547	146	21	in	in	ADP
ape-2547	146	22	serving	serve	VERB
ape-2547	146	23	consumers	consumer	NOUN
ape-2547	146	24	,	,	PUNCT
ape-2547	146	25	the	the	DET
ape-2547	146	26	speed	speed	NOUN
ape-2547	146	27	of	of	ADP
ape-2547	146	28	labor	labor	NOUN
ape-2547	146	29	in	in	ADP
ape-2547	146	30	handling	handle	VERB
ape-2547	146	31	transactions	transaction	NOUN
ape-2547	146	32	and	and	CCONJ
ape-2547	146	33	handling	handle	VERB
ape-2547	146	34	consumer	consumer	NOUN
ape-2547	146	35	complaints	complaint	NOUN
ape-2547	146	36	.	.	PUNCT
ape-2547	147	1	the	the	DET
ape-2547	147	2	responsiveness	responsiveness	NOUN
ape-2547	147	3	dimension	dimension	NOUN
ape-2547	147	4	is	be	AUX
ape-2547	147	5	the	the	DET
ape-2547	147	6	most	most	ADV
ape-2547	147	7	dynamic	dynamic	ADJ
ape-2547	147	8	dimension	dimension	NOUN
ape-2547	147	9	.	.	PUNCT
ape-2547	148	1	this	this	PRON
ape-2547	148	2	is	be	AUX
ape-2547	148	3	influenced	influence	VERB
ape-2547	148	4	by	by	ADP
ape-2547	148	5	technological	technological	ADJ
ape-2547	148	6	development	development	NOUN
ape-2547	148	7	factors	factor	NOUN
ape-2547	148	8	.	.	PUNCT
ape-2547	149	1	one	one	NUM
ape-2547	149	2	example	example	NOUN
ape-2547	149	3	of	of	ADP
ape-2547	149	4	aspects	aspect	NOUN
ape-2547	149	5	of	of	ADP
ape-2547	149	6	responsiveness	responsiveness	NOUN
ape-2547	149	7	in	in	ADP
ape-2547	149	8	service	service	NOUN
ape-2547	149	9	is	be	AUX
ape-2547	149	10	speed	speed	NOUN
ape-2547	149	11	.	.	PUNCT
ape-2547	150	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	150	2	advances	advance	NOUN
ape-2547	150	3	in	in	ADP
ape-2547	150	4	politics	politic	NOUN
ape-2547	150	5	and	and	CCONJ
ape-2547	150	6	economic	economic	ADJ
ape-2547	150	7	vol	vol	NOUN
ape-2547	150	8	.	.	PROPN
ape-2547	151	1	3	3	NUM
ape-2547	151	2	,	,	PUNCT
ape-2547	151	3	no	no	INTJ
ape-2547	151	4	.	.	NOUN
ape-2547	151	5	1	1	NUM
ape-2547	151	6	,	,	PUNCT
ape-2547	151	7	2020	2020	NUM
ape-2547	151	8	23	23	NUM
ape-2547	151	9	published	publish	VERB
ape-2547	151	10	by	by	ADP
ape-2547	151	11	scholink	scholink	PROPN
ape-2547	151	12	inc	inc	PROPN
ape-2547	151	13	.	.	PROPN
ape-2547	151	14	3	3	NUM
ape-2547	151	15	)	)	PUNCT
ape-2547	151	16	assurance	assurance	NOUN
ape-2547	151	17	is	be	AUX
ape-2547	151	18	the	the	DET
ape-2547	151	19	dimension	dimension	NOUN
ape-2547	151	20	of	of	ADP
ape-2547	151	21	service	service	NOUN
ape-2547	151	22	quality	quality	NOUN
ape-2547	151	23	related	relate	VERB
ape-2547	151	24	to	to	ADP
ape-2547	151	25	the	the	DET
ape-2547	151	26	ability	ability	NOUN
ape-2547	151	27	to	to	PART
ape-2547	151	28	instill	instill	VERB
ape-2547	151	29	trust	trust	NOUN
ape-2547	151	30	and	and	CCONJ
ape-2547	151	31	confidence	confidence	NOUN
ape-2547	151	32	in	in	ADP
ape-2547	151	33	consumers	consumer	NOUN
ape-2547	151	34	.	.	PUNCT
ape-2547	152	1	dimensions	dimension	NOUN
ape-2547	152	2	of	of	ADP
ape-2547	152	3	certainty	certainty	NOUN
ape-2547	152	4	include	include	VERB
ape-2547	152	5	the	the	DET
ape-2547	152	6	ability	ability	NOUN
ape-2547	152	7	of	of	ADP
ape-2547	152	8	labor	labor	NOUN
ape-2547	152	9	for	for	ADP
ape-2547	152	10	knowledge	knowledge	NOUN
ape-2547	152	11	of	of	ADP
ape-2547	152	12	products	product	NOUN
ape-2547	152	13	including	include	VERB
ape-2547	152	14	the	the	DET
ape-2547	152	15	ability	ability	NOUN
ape-2547	152	16	of	of	ADP
ape-2547	152	17	employees	employee	NOUN
ape-2547	152	18	to	to	PART
ape-2547	152	19	appropriately	appropriately	ADV
ape-2547	152	20	know	know	VERB
ape-2547	152	21	the	the	DET
ape-2547	152	22	product	product	NOUN
ape-2547	152	23	,	,	PUNCT
ape-2547	152	24	the	the	DET
ape-2547	152	25	quality	quality	NOUN
ape-2547	152	26	of	of	ADP
ape-2547	152	27	hospitality	hospitality	NOUN
ape-2547	152	28	,	,	PUNCT
ape-2547	152	29	attention	attention	NOUN
ape-2547	152	30	and	and	CCONJ
ape-2547	152	31	courtesy	courtesy	VERB
ape-2547	152	32	in	in	ADP
ape-2547	152	33	providing	provide	VERB
ape-2547	152	34	services	service	NOUN
ape-2547	152	35	,	,	PUNCT
ape-2547	152	36	skills	skill	NOUN
ape-2547	152	37	in	in	ADP
ape-2547	152	38	providing	provide	VERB
ape-2547	152	39	security	security	NOUN
ape-2547	152	40	in	in	ADP
ape-2547	152	41	utilizing	utilize	VERB
ape-2547	152	42	the	the	DET
ape-2547	152	43	services	service	NOUN
ape-2547	152	44	offered	offer	VERB
ape-2547	152	45	and	and	CCONJ
ape-2547	152	46	the	the	DET
ape-2547	152	47	ability	ability	NOUN
ape-2547	152	48	to	to	PART
ape-2547	152	49	instill	instill	VERB
ape-2547	152	50	consumer	consumer	NOUN
ape-2547	152	51	confidence	confidence	NOUN
ape-2547	152	52	in	in	ADP
ape-2547	152	53	services	service	NOUN
ape-2547	152	54	which	which	PRON
ape-2547	152	55	is	be	AUX
ape-2547	152	56	offered	offer	VERB
ape-2547	152	57	4	4	NUM
ape-2547	152	58	)	)	PUNCT
ape-2547	152	59	empathy	empathy	NOUN
ape-2547	152	60	is	be	AUX
ape-2547	152	61	a	a	DET
ape-2547	152	62	willingness	willingness	NOUN
ape-2547	152	63	to	to	PART
ape-2547	152	64	care	care	VERB
ape-2547	152	65	and	and	CCONJ
ape-2547	152	66	give	give	VERB
ape-2547	152	67	personal	personal	ADJ
ape-2547	152	68	attention	attention	NOUN
ape-2547	152	69	to	to	ADP
ape-2547	152	70	service	service	NOUN
ape-2547	152	71	users	user	NOUN
ape-2547	152	72	.	.	PUNCT
ape-2547	153	1	empathic	empathic	ADJ
ape-2547	153	2	service	service	NOUN
ape-2547	153	3	requires	require	VERB
ape-2547	153	4	personal	personal	ADJ
ape-2547	153	5	touch	touch	NOUN
ape-2547	153	6	/	/	SYM
ape-2547	153	7	feeling	feeling	NOUN
ape-2547	153	8	.	.	PUNCT
ape-2547	154	1	the	the	DET
ape-2547	154	2	empathy	empathy	ADJ
ape-2547	154	3	dimension	dimension	NOUN
ape-2547	154	4	is	be	AUX
ape-2547	154	5	a	a	DET
ape-2547	154	6	dimension	dimension	NOUN
ape-2547	154	7	that	that	PRON
ape-2547	154	8	provides	provide	VERB
ape-2547	154	9	a	a	DET
ape-2547	154	10	great	great	ADJ
ape-2547	154	11	opportunity	opportunity	NOUN
ape-2547	154	12	to	to	PART
ape-2547	154	13	create	create	VERB
ape-2547	154	14	a	a	DET
ape-2547	154	15	“	"	PUNCT
ape-2547	154	16	surprise	surprise	NOUN
ape-2547	154	17	”	"	PUNCT
ape-2547	154	18	service	service	NOUN
ape-2547	154	19	,	,	PUNCT
ape-2547	154	20	which	which	PRON
ape-2547	154	21	is	be	AUX
ape-2547	154	22	something	something	PRON
ape-2547	154	23	that	that	PRON
ape-2547	154	24	is	be	AUX
ape-2547	154	25	not	not	PART
ape-2547	154	26	expected	expect	VERB
ape-2547	154	27	by	by	ADP
ape-2547	154	28	the	the	DET
ape-2547	154	29	service	service	NOUN
ape-2547	154	30	user	user	NOUN
ape-2547	154	31	but	but	CCONJ
ape-2547	154	32	is	be	AUX
ape-2547	154	33	actually	actually	ADV
ape-2547	154	34	provided	provide	VERB
ape-2547	154	35	by	by	ADP
ape-2547	154	36	the	the	DET
ape-2547	154	37	provider	provider	NOUN
ape-2547	154	38	services	service	NOUN
ape-2547	154	39	.	.	PUNCT
ape-2547	155	1	this	this	DET
ape-2547	155	2	empathy	empathy	ADJ
ape-2547	155	3	dimension	dimension	NOUN
ape-2547	155	4	is	be	AUX
ape-2547	155	5	a	a	DET
ape-2547	155	6	combination	combination	NOUN
ape-2547	155	7	of	of	ADP
ape-2547	155	8	aspects	aspect	NOUN
ape-2547	155	9	:	:	PUNCT
ape-2547	155	10	a	a	X
ape-2547	155	11	)	)	PUNCT
ape-2547	155	12	access	access	NOUN
ape-2547	155	13	includes	include	VERB
ape-2547	155	14	the	the	DET
ape-2547	155	15	ease	ease	NOUN
ape-2547	155	16	of	of	ADP
ape-2547	155	17	utilizing	utilize	VERB
ape-2547	155	18	the	the	DET
ape-2547	155	19	services	service	NOUN
ape-2547	155	20	offered	offer	VERB
ape-2547	155	21	service	service	NOUN
ape-2547	155	22	provider	provider	NOUN
ape-2547	155	23	.	.	PUNCT
ape-2547	156	1	b	b	X
ape-2547	156	2	)	)	PUNCT
ape-2547	156	3	communication	communication	NOUN
ape-2547	156	4	,	,	PUNCT
ape-2547	156	5	which	which	PRON
ape-2547	156	6	is	be	AUX
ape-2547	156	7	the	the	DET
ape-2547	156	8	ability	ability	NOUN
ape-2547	156	9	to	to	PART
ape-2547	156	10	do	do	AUX
ape-2547	156	11	communication	communication	NOUN
ape-2547	156	12	to	to	PART
ape-2547	156	13	convey	convey	VERB
ape-2547	156	14	information	information	NOUN
ape-2547	156	15	to	to	ADP
ape-2547	156	16	consumers	consumer	NOUN
ape-2547	156	17	or	or	CCONJ
ape-2547	156	18	obtain	obtain	VERB
ape-2547	156	19	input	input	NOUN
ape-2547	156	20	from	from	ADP
ape-2547	156	21	consumers	consumer	NOUN
ape-2547	156	22	.	.	PUNCT
ape-2547	157	1	c	c	X
ape-2547	157	2	)	)	PUNCT
ape-2547	157	3	understanding	understanding	NOUN
ape-2547	157	4	of	of	ADP
ape-2547	157	5	consumers	consumer	NOUN
ape-2547	157	6	,	,	PUNCT
ape-2547	157	7	including	include	VERB
ape-2547	157	8	business	business	NOUN
ape-2547	157	9	service	service	NOUN
ape-2547	157	10	providers	provider	NOUN
ape-2547	157	11	to	to	PART
ape-2547	157	12	know	know	VERB
ape-2547	157	13	and	and	CCONJ
ape-2547	157	14	understand	understand	VERB
ape-2547	157	15	the	the	DET
ape-2547	157	16	needs	need	NOUN
ape-2547	157	17	and	and	CCONJ
ape-2547	157	18	desires	desire	NOUN
ape-2547	157	19	of	of	ADP
ape-2547	157	20	consumers	consumer	NOUN
ape-2547	157	21	.	.	PUNCT
ape-2547	158	1	5	5	X
ape-2547	158	2	)	)	PUNCT
ape-2547	158	3	tangible	tangible	ADJ
ape-2547	158	4	dimensions	dimension	NOUN
ape-2547	158	5	defined	define	VERB
ape-2547	158	6	as	as	ADP
ape-2547	158	7	the	the	DET
ape-2547	158	8	appearance	appearance	NOUN
ape-2547	158	9	of	of	ADP
ape-2547	158	10	equipment	equipment	NOUN
ape-2547	158	11	facilities	facility	NOUN
ape-2547	158	12	and	and	CCONJ
ape-2547	158	13	officers	officer	NOUN
ape-2547	158	14	who	who	PRON
ape-2547	158	15	provide	provide	VERB
ape-2547	158	16	services	service	NOUN
ape-2547	158	17	because	because	SCONJ
ape-2547	158	18	a	a	DET
ape-2547	158	19	service	service	NOUN
ape-2547	158	20	can	can	AUX
ape-2547	158	21	not	not	PART
ape-2547	158	22	be	be	AUX
ape-2547	158	23	seen	see	VERB
ape-2547	158	24	,	,	PUNCT
ape-2547	158	25	smelled	smelled	ADJ
ape-2547	158	26	,	,	PUNCT
ape-2547	158	27	touched	touch	VERB
ape-2547	158	28	or	or	CCONJ
ape-2547	158	29	heard	hear	VERB
ape-2547	158	30	,	,	PUNCT
ape-2547	158	31	the	the	DET
ape-2547	158	32	tangible	tangible	ADJ
ape-2547	158	33	aspect	aspect	NOUN
ape-2547	158	34	becomes	become	VERB
ape-2547	158	35	very	very	ADV
ape-2547	158	36	important	important	ADJ
ape-2547	158	37	as	as	ADP
ape-2547	158	38	a	a	DET
ape-2547	158	39	measure	measure	NOUN
ape-2547	158	40	of	of	ADP
ape-2547	158	41	service	service	NOUN
ape-2547	158	42	.	.	PUNCT
ape-2547	159	1	tjiptono	tjiptono	NOUN
ape-2547	159	2	(	(	PUNCT
ape-2547	159	3	2008	2008	NUM
ape-2547	159	4	)	)	PUNCT
ape-2547	159	5	suggests	suggest	VERB
ape-2547	159	6	that	that	SCONJ
ape-2547	159	7	consumers	consumer	NOUN
ape-2547	159	8	assess	assess	VERB
ape-2547	159	9	the	the	DET
ape-2547	159	10	five	five	NUM
ape-2547	159	11	dimensions	dimension	NOUN
ape-2547	159	12	of	of	ADP
ape-2547	159	13	quality	quality	NOUN
ape-2547	159	14	of	of	ADP
ape-2547	159	15	health	health	NOUN
ape-2547	159	16	services	service	NOUN
ape-2547	159	17	,	,	PUNCT
ape-2547	159	18	namely	namely	ADV
ape-2547	159	19	:	:	PUNCT
ape-2547	159	20	1	1	X
ape-2547	159	21	)	)	PUNCT
ape-2547	159	22	reliability	reliability	NOUN
ape-2547	159	23	:	:	PUNCT
ape-2547	159	24	appointments	appointment	NOUN
ape-2547	159	25	are	be	AUX
ape-2547	159	26	kept	keep	VERB
ape-2547	159	27	according	accord	VERB
ape-2547	159	28	to	to	ADP
ape-2547	159	29	schedule	schedule	NOUN
ape-2547	159	30	and	and	CCONJ
ape-2547	159	31	the	the	DET
ape-2547	159	32	diagnosis	diagnosis	NOUN
ape-2547	159	33	is	be	AUX
ape-2547	159	34	proven	prove	VERB
ape-2547	159	35	accurate	accurate	ADJ
ape-2547	159	36	.	.	PUNCT
ape-2547	160	1	2	2	NUM
ape-2547	160	2	)	)	PUNCT
ape-2547	160	3	responsiveness	responsiveness	NOUN
ape-2547	160	4	:	:	PUNCT
ape-2547	160	5	easily	easily	ADV
ape-2547	160	6	accessible	accessible	ADJ
ape-2547	160	7	,	,	PUNCT
ape-2547	160	8	no	no	ADV
ape-2547	160	9	longer	long	ADV
ape-2547	160	10	waiting	wait	VERB
ape-2547	160	11	and	and	CCONJ
ape-2547	160	12	willing	willing	ADJ
ape-2547	160	13	hear	hear	VERB
ape-2547	160	14	patient	patient	ADJ
ape-2547	160	15	complaints	complaint	NOUN
ape-2547	160	16	.	.	PUNCT
ape-2547	161	1	3	3	X
ape-2547	161	2	)	)	PUNCT
ape-2547	161	3	guarantees	guarantee	NOUN
ape-2547	161	4	:	:	PUNCT
ape-2547	161	5	knowledge	knowledge	NOUN
ape-2547	161	6	,	,	PUNCT
ape-2547	161	7	skills	skill	NOUN
ape-2547	161	8	,	,	PUNCT
ape-2547	161	9	trust	trust	NOUN
ape-2547	161	10	and	and	CCONJ
ape-2547	161	11	reputation	reputation	NOUN
ape-2547	161	12	.	.	PUNCT
ape-2547	162	1	4	4	X
ape-2547	162	2	)	)	PUNCT
ape-2547	162	3	empathy	empathy	NOUN
ape-2547	162	4	:	:	PUNCT
ape-2547	162	5	know	know	VERB
ape-2547	162	6	the	the	DET
ape-2547	162	7	patient	patient	NOUN
ape-2547	162	8	well	well	ADV
ape-2547	162	9	,	,	PUNCT
ape-2547	162	10	remember	remember	VERB
ape-2547	162	11	problems	problem	NOUN
ape-2547	162	12	(	(	PUNCT
ape-2547	162	13	illness	illness	NOUN
ape-2547	162	14	,	,	PUNCT
ape-2547	162	15	complaints	complaint	NOUN
ape-2547	162	16	,	,	PUNCT
ape-2547	162	17	etc	etc	X
ape-2547	162	18	.	.	X
ape-2547	162	19	)	)	PUNCT
ape-2547	163	1	before	before	ADP
ape-2547	163	2	,	,	PUNCT
ape-2547	163	3	good	good	ADJ
ape-2547	163	4	and	and	CCONJ
ape-2547	163	5	patient	patient	ADJ
ape-2547	163	6	listeners	listener	NOUN
ape-2547	163	7	.	.	PUNCT
ape-2547	164	1	5	5	X
ape-2547	164	2	)	)	PUNCT
ape-2547	164	3	physical	physical	ADJ
ape-2547	164	4	evidence	evidence	NOUN
ape-2547	164	5	:	:	PUNCT
ape-2547	164	6	waiting	wait	VERB
ape-2547	164	7	rooms	room	NOUN
ape-2547	164	8	,	,	PUNCT
ape-2547	164	9	operating	operate	VERB
ape-2547	164	10	rooms	room	NOUN
ape-2547	164	11	,	,	PUNCT
ape-2547	164	12	equipment	equipment	NOUN
ape-2547	164	13	and	and	CCONJ
ape-2547	164	14	written	write	VERB
ape-2547	164	15	materials	material	NOUN
ape-2547	164	16	one	one	NUM
ape-2547	164	17	of	of	ADP
ape-2547	164	18	the	the	DET
ape-2547	164	19	factors	factor	NOUN
ape-2547	164	20	driving	drive	VERB
ape-2547	164	21	customer	customer	NOUN
ape-2547	164	22	satisfaction	satisfaction	NOUN
ape-2547	164	23	is	be	AUX
ape-2547	164	24	the	the	DET
ape-2547	164	25	quality	quality	NOUN
ape-2547	164	26	of	of	ADP
ape-2547	164	27	service	service	NOUN
ape-2547	164	28	.	.	PUNCT
ape-2547	165	1	to	to	PART
ape-2547	165	2	increase	increase	VERB
ape-2547	165	3	customer	customer	NOUN
ape-2547	165	4	satisfaction	satisfaction	NOUN
ape-2547	165	5	,	,	PUNCT
ape-2547	165	6	the	the	DET
ape-2547	165	7	rgsm	rgsm	NOUN
ape-2547	165	8	gt	gt	PROPN
ape-2547	165	9	.	.	PUNCT
ape-2547	166	1	hasan	hasan	PROPN
ape-2547	166	2	aman	aman	PROPN
ape-2547	166	3	must	must	AUX
ape-2547	166	4	improve	improve	VERB
ape-2547	166	5	the	the	DET
ape-2547	166	6	quality	quality	NOUN
ape-2547	166	7	of	of	ADP
ape-2547	166	8	service	service	NOUN
ape-2547	166	9	.	.	PUNCT
ape-2547	167	1	to	to	PART
ape-2547	167	2	assess	assess	VERB
ape-2547	167	3	service	service	NOUN
ape-2547	167	4	quality	quality	NOUN
ape-2547	167	5	,	,	PUNCT
ape-2547	167	6	it	it	PRON
ape-2547	167	7	can	can	AUX
ape-2547	167	8	be	be	AUX
ape-2547	167	9	measured	measure	VERB
ape-2547	167	10	by	by	ADP
ape-2547	167	11	5	5	NUM
ape-2547	167	12	factors	factor	NOUN
ape-2547	167	13	,	,	PUNCT
ape-2547	167	14	namely	namely	ADV
ape-2547	167	15	tangible	tangible	ADJ
ape-2547	167	16	,	,	PUNCT
ape-2547	167	17	reliability	reliability	NOUN
ape-2547	167	18	,	,	PUNCT
ape-2547	167	19	responsiveness	responsiveness	NOUN
ape-2547	167	20	,	,	PUNCT
ape-2547	167	21	assurance	assurance	NOUN
ape-2547	167	22	,	,	PUNCT
ape-2547	167	23	empathy	empathy	NOUN
ape-2547	167	24	.	.	PUNCT
ape-2547	168	1	according	accord	VERB
ape-2547	168	2	to	to	ADP
ape-2547	168	3	kotler	kotler	PROPN
ape-2547	168	4	and	and	CCONJ
ape-2547	168	5	armstrong	armstrong	PROPN
ape-2547	168	6	(	(	PUNCT
ape-2547	168	7	1996	1996	NUM
ape-2547	168	8	)	)	PUNCT
ape-2547	168	9	,	,	PUNCT
ape-2547	168	10	quality	quality	NOUN
ape-2547	168	11	service	service	NOUN
ape-2547	168	12	products	product	NOUN
ape-2547	168	13	have	have	VERB
ape-2547	168	14	an	an	DET
ape-2547	168	15	important	important	ADJ
ape-2547	168	16	role	role	NOUN
ape-2547	168	17	in	in	ADP
ape-2547	168	18	shaping	shape	VERB
ape-2547	168	19	customer	customer	NOUN
ape-2547	168	20	satisfaction	satisfaction	NOUN
ape-2547	168	21	.	.	PUNCT
ape-2547	169	1	the	the	DET
ape-2547	169	2	more	more	ADJ
ape-2547	169	3	quality	quality	NOUN
ape-2547	169	4	the	the	DET
ape-2547	169	5	products	product	NOUN
ape-2547	169	6	and	and	CCONJ
ape-2547	169	7	services	service	NOUN
ape-2547	169	8	provided	provide	VERB
ape-2547	169	9	,	,	PUNCT
ape-2547	169	10	the	the	PRON
ape-2547	169	11	higher	high	ADJ
ape-2547	169	12	the	the	DET
ape-2547	169	13	satisfaction	satisfaction	NOUN
ape-2547	169	14	felt	feel	VERB
ape-2547	169	15	by	by	ADP
ape-2547	169	16	the	the	DET
ape-2547	169	17	customer	customer	NOUN
ape-2547	169	18	.	.	PUNCT
ape-2547	170	1	if	if	SCONJ
ape-2547	170	2	customer	customer	NOUN
ape-2547	170	3	satisfaction	satisfaction	NOUN
ape-2547	170	4	is	be	AUX
ape-2547	170	5	higher	high	ADJ
ape-2547	170	6	,	,	PUNCT
ape-2547	170	7	it	it	PRON
ape-2547	170	8	can	can	AUX
ape-2547	170	9	cause	cause	VERB
ape-2547	170	10	benefits	benefit	NOUN
ape-2547	170	11	for	for	ADP
ape-2547	170	12	the	the	DET
ape-2547	170	13	business	business	NOUN
ape-2547	170	14	entity	entity	NOUN
ape-2547	170	15	.	.	PUNCT
ape-2547	171	1	one	one	NUM
ape-2547	171	2	of	of	ADP
ape-2547	171	3	the	the	DET
ape-2547	171	4	main	main	ADJ
ape-2547	171	5	ways	way	NOUN
ape-2547	171	6	to	to	PART
ape-2547	171	7	maintain	maintain	VERB
ape-2547	171	8	a	a	DET
ape-2547	171	9	service	service	NOUN
ape-2547	171	10	company	company	NOUN
ape-2547	171	11	is	be	AUX
ape-2547	171	12	to	to	PART
ape-2547	171	13	provide	provide	VERB
ape-2547	171	14	services	service	NOUN
ape-2547	171	15	with	with	ADP
ape-2547	171	16	a	a	DET
ape-2547	171	17	higher	high	ADJ
ape-2547	171	18	quality	quality	NOUN
ape-2547	171	19	of	of	ADP
ape-2547	171	20	service	service	NOUN
ape-2547	171	21	than	than	ADP
ape-2547	171	22	competitors	competitor	NOUN
ape-2547	171	23	consistently	consistently	ADV
ape-2547	171	24	and	and	CCONJ
ape-2547	171	25	meet	meet	VERB
ape-2547	171	26	customer	customer	NOUN
ape-2547	171	27	expectations	expectation	NOUN
ape-2547	171	28	.	.	PUNCT
ape-2547	172	1	if	if	SCONJ
ape-2547	172	2	the	the	DET
ape-2547	172	3	perceived	perceive	VERB
ape-2547	172	4	quality	quality	NOUN
ape-2547	172	5	of	of	ADP
ape-2547	172	6	service	service	NOUN
ape-2547	172	7	is	be	AUX
ape-2547	172	8	smaller	small	ADJ
ape-2547	172	9	than	than	SCONJ
ape-2547	172	10	expected	expect	VERB
ape-2547	172	11	,	,	PUNCT
ape-2547	172	12	the	the	DET
ape-2547	172	13	customer	customer	NOUN
ape-2547	172	14	becomes	become	VERB
ape-2547	172	15	uninterested	uninterested	ADJ
ape-2547	172	16	in	in	ADP
ape-2547	172	17	the	the	DET
ape-2547	172	18	service	service	NOUN
ape-2547	172	19	provider	provider	NOUN
ape-2547	172	20	,	,	PUNCT
ape-2547	172	21	but	but	CCONJ
ape-2547	172	22	if	if	SCONJ
ape-2547	172	23	the	the	DET
ape-2547	172	24	opposite	opposite	NOUN
ape-2547	172	25	is	be	AUX
ape-2547	172	26	true	true	ADJ
ape-2547	172	27	,	,	PUNCT
ape-2547	172	28	it	it	PRON
ape-2547	172	29	is	be	AUX
ape-2547	172	30	likely	likely	ADJ
ape-2547	172	31	that	that	SCONJ
ape-2547	172	32	the	the	DET
ape-2547	172	33	customer	customer	NOUN
ape-2547	172	34	will	will	AUX
ape-2547	172	35	continue	continue	VERB
ape-2547	172	36	to	to	PART
ape-2547	172	37	use	use	VERB
ape-2547	172	38	the	the	DET
ape-2547	172	39	service	service	NOUN
ape-2547	172	40	provider	provider	NOUN
ape-2547	172	41	again	again	ADV
ape-2547	172	42	.	.	PUNCT
ape-2547	173	1	research	research	NOUN
ape-2547	173	2	conducted	conduct	VERB
ape-2547	173	3	by	by	ADP
ape-2547	173	4	dabholkar	dabholkar	PROPN
ape-2547	173	5	et	et	PROPN
ape-2547	173	6	al	al	PROPN
ape-2547	173	7	.	.	PROPN
ape-2547	174	1	(	(	PUNCT
ape-2547	174	2	2000	2000	NUM
ape-2547	174	3	)	)	PUNCT
ape-2547	174	4	in	in	ADP
ape-2547	174	5	tjiptono	tjiptono	NOUN
ape-2547	174	6	(	(	PUNCT
ape-2547	174	7	2005	2005	NUM
ape-2547	174	8	)	)	PUNCT
ape-2547	174	9	states	state	VERB
ape-2547	174	10	that	that	SCONJ
ape-2547	174	11	service	service	NOUN
ape-2547	174	12	quality	quality	NOUN
ape-2547	174	13	has	have	VERB
ape-2547	174	14	a	a	DET
ape-2547	174	15	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	174	16	advances	advance	NOUN
ape-2547	174	17	in	in	ADP
ape-2547	174	18	politics	politic	NOUN
ape-2547	174	19	and	and	CCONJ
ape-2547	174	20	economic	economic	ADJ
ape-2547	174	21	vol	vol	NOUN
ape-2547	174	22	.	.	PROPN
ape-2547	175	1	3	3	NUM
ape-2547	175	2	,	,	PUNCT
ape-2547	175	3	no	no	INTJ
ape-2547	175	4	.	.	NOUN
ape-2547	175	5	1	1	NUM
ape-2547	175	6	,	,	PUNCT
ape-2547	175	7	2020	2020	NUM
ape-2547	175	8	24	24	NUM
ape-2547	175	9	published	publish	VERB
ape-2547	175	10	by	by	ADP
ape-2547	175	11	scholink	scholink	PROPN
ape-2547	175	12	inc	inc	PROPN
ape-2547	175	13	.	.	PROPN
ape-2547	175	14	positive	positive	ADJ
ape-2547	175	15	influence	influence	NOUN
ape-2547	175	16	on	on	ADP
ape-2547	175	17	customer	customer	NOUN
ape-2547	175	18	satisfaction	satisfaction	NOUN
ape-2547	175	19	.	.	PUNCT
ape-2547	176	1	parasuraman	parasuraman	NOUN
ape-2547	176	2	et	et	PROPN
ape-2547	176	3	al	al	PROPN
ape-2547	176	4	.	.	PUNCT
ape-2547	177	1	(	(	PUNCT
ape-2547	177	2	1998	1998	NUM
ape-2547	177	3	)	)	PUNCT
ape-2547	177	4	in	in	ADP
ape-2547	177	5	hadi	hadi	PROPN
ape-2547	177	6	(	(	PUNCT
ape-2547	177	7	2003	2003	NUM
ape-2547	177	8	)	)	PUNCT
ape-2547	177	9	argues	argue	VERB
ape-2547	177	10	that	that	SCONJ
ape-2547	177	11	service	service	NOUN
ape-2547	177	12	quality	quality	NOUN
ape-2547	177	13	is	be	AUX
ape-2547	177	14	in	in	ADP
ape-2547	177	15	line	line	NOUN
ape-2547	177	16	with	with	ADP
ape-2547	177	17	customer	customer	NOUN
ape-2547	177	18	satisfaction	satisfaction	NOUN
ape-2547	177	19	,	,	PUNCT
ape-2547	177	20	where	where	SCONJ
ape-2547	177	21	increasing	increase	VERB
ape-2547	177	22	(	(	PUNCT
ape-2547	177	23	more	more	ADV
ape-2547	177	24	positive	positive	ADJ
ape-2547	177	25	)	)	PUNCT
ape-2547	177	26	service	service	NOUN
ape-2547	177	27	quality	quality	NOUN
ape-2547	177	28	is	be	AUX
ape-2547	177	29	used	use	VERB
ape-2547	177	30	as	as	ADP
ape-2547	177	31	a	a	DET
ape-2547	177	32	reflection	reflection	NOUN
ape-2547	177	33	of	of	ADP
ape-2547	177	34	increasing	increase	VERB
ape-2547	177	35	customer	customer	NOUN
ape-2547	177	36	satisfaction	satisfaction	NOUN
ape-2547	177	37	.	.	PUNCT
ape-2547	178	1	3	3	X
ape-2547	178	2	.	.	X
ape-2547	178	3	service	service	NOUN
ape-2547	178	4	facilities	facility	NOUN
ape-2547	178	5	according	accord	VERB
ape-2547	178	6	to	to	ADP
ape-2547	178	7	youti	youti	PROPN
ape-2547	178	8	(	(	PUNCT
ape-2547	178	9	1997	1997	NUM
ape-2547	178	10	,	,	PUNCT
ape-2547	178	11	p.	p.	NOUN
ape-2547	178	12	12	12	NUM
ape-2547	178	13	)	)	PUNCT
ape-2547	178	14	service	service	NOUN
ape-2547	178	15	facilities	facility	NOUN
ape-2547	178	16	are	be	AUX
ape-2547	178	17	everything	everything	PRON
ape-2547	178	18	both	both	DET
ape-2547	178	19	objects	object	NOUN
ape-2547	178	20	and	and	CCONJ
ape-2547	178	21	services	service	NOUN
ape-2547	178	22	that	that	PRON
ape-2547	178	23	accompany	accompany	VERB
ape-2547	178	24	the	the	DET
ape-2547	178	25	services	service	NOUN
ape-2547	178	26	provided	provide	VERB
ape-2547	178	27	by	by	ADP
ape-2547	178	28	companies	company	NOUN
ape-2547	178	29	both	both	DET
ape-2547	178	30	service	service	NOUN
ape-2547	178	31	companies	company	NOUN
ape-2547	178	32	,	,	PUNCT
ape-2547	178	33	trade	trade	NOUN
ape-2547	178	34	and	and	CCONJ
ape-2547	178	35	industrial	industrial	ADJ
ape-2547	178	36	companies	company	NOUN
ape-2547	178	37	.	.	PUNCT
ape-2547	179	1	facilities	facility	NOUN
ape-2547	179	2	can	can	AUX
ape-2547	179	3	also	also	ADV
ape-2547	179	4	be	be	AUX
ape-2547	179	5	interpreted	interpret	VERB
ape-2547	179	6	as	as	ADP
ape-2547	179	7	facilities	facility	NOUN
ape-2547	179	8	and	and	CCONJ
ape-2547	179	9	infrastructure	infrastructure	NOUN
ape-2547	179	10	that	that	PRON
ape-2547	179	11	are	be	AUX
ape-2547	179	12	available	available	ADJ
ape-2547	179	13	in	in	ADP
ape-2547	179	14	the	the	DET
ape-2547	179	15	environment	environment	NOUN
ape-2547	179	16	or	or	CCONJ
ape-2547	179	17	inside	inside	ADP
ape-2547	179	18	the	the	DET
ape-2547	179	19	company	company	NOUN
ape-2547	179	20	office	office	NOUN
ape-2547	179	21	,	,	PUNCT
ape-2547	179	22	intended	intend	VERB
ape-2547	179	23	to	to	PART
ape-2547	179	24	provide	provide	VERB
ape-2547	179	25	maximum	maximum	ADJ
ape-2547	179	26	service	service	NOUN
ape-2547	179	27	so	so	SCONJ
ape-2547	179	28	that	that	SCONJ
ape-2547	179	29	consumers	consumer	NOUN
ape-2547	179	30	or	or	CCONJ
ape-2547	179	31	customers	customer	NOUN
ape-2547	179	32	feel	feel	VERB
ape-2547	179	33	comfortable	comfortable	ADJ
ape-2547	179	34	and	and	CCONJ
ape-2547	179	35	satisfied	satisfied	ADJ
ape-2547	179	36	.	.	PUNCT
ape-2547	180	1	facilities	facility	NOUN
ape-2547	180	2	are	be	AUX
ape-2547	180	3	the	the	DET
ape-2547	180	4	main	main	ADJ
ape-2547	180	5	supporting	support	VERB
ape-2547	180	6	factor	factor	NOUN
ape-2547	180	7	in	in	ADP
ape-2547	180	8	the	the	DET
ape-2547	180	9	activities	activity	NOUN
ape-2547	180	10	of	of	ADP
ape-2547	180	11	a	a	DET
ape-2547	180	12	product	product	NOUN
ape-2547	180	13	.	.	PUNCT
ape-2547	181	1	raharjani	raharjani	PROPN
ape-2547	181	2	(	(	PUNCT
ape-2547	181	3	2005	2005	NUM
ape-2547	181	4	)	)	PUNCT
ape-2547	181	5	states	state	VERB
ape-2547	181	6	that	that	SCONJ
ape-2547	181	7	if	if	SCONJ
ape-2547	181	8	a	a	DET
ape-2547	181	9	service	service	NOUN
ape-2547	181	10	company	company	NOUN
ape-2547	181	11	has	have	VERB
ape-2547	181	12	adequate	adequate	ADJ
ape-2547	181	13	facilities	facility	NOUN
ape-2547	181	14	so	so	SCONJ
ape-2547	181	15	that	that	SCONJ
ape-2547	181	16	it	it	PRON
ape-2547	181	17	can	can	AUX
ape-2547	181	18	make	make	VERB
ape-2547	181	19	it	it	PRON
ape-2547	181	20	easier	easy	ADJ
ape-2547	181	21	for	for	SCONJ
ape-2547	181	22	consumers	consumer	NOUN
ape-2547	181	23	to	to	PART
ape-2547	181	24	use	use	VERB
ape-2547	181	25	their	their	PRON
ape-2547	181	26	services	service	NOUN
ape-2547	181	27	and	and	CCONJ
ape-2547	181	28	make	make	VERB
ape-2547	181	29	consumers	consumer	NOUN
ape-2547	181	30	comfortable	comfortable	ADJ
ape-2547	181	31	using	use	VERB
ape-2547	181	32	these	these	DET
ape-2547	181	33	services	service	NOUN
ape-2547	181	34	,	,	PUNCT
ape-2547	181	35	they	they	PRON
ape-2547	181	36	will	will	AUX
ape-2547	181	37	be	be	AUX
ape-2547	181	38	able	able	ADJ
ape-2547	181	39	to	to	PART
ape-2547	181	40	influence	influence	VERB
ape-2547	181	41	consumers	consumer	NOUN
ape-2547	181	42	in	in	ADP
ape-2547	181	43	purchasing	purchase	VERB
ape-2547	181	44	services	service	NOUN
ape-2547	181	45	.	.	PUNCT
ape-2547	182	1	companies	company	NOUN
ape-2547	182	2	that	that	PRON
ape-2547	182	3	provide	provide	VERB
ape-2547	182	4	a	a	DET
ape-2547	182	5	pleasant	pleasant	ADJ
ape-2547	182	6	atmosphere	atmosphere	NOUN
ape-2547	182	7	with	with	ADP
ape-2547	182	8	attractive	attractive	ADJ
ape-2547	182	9	facility	facility	NOUN
ape-2547	182	10	designs	design	NOUN
ape-2547	182	11	will	will	AUX
ape-2547	182	12	influence	influence	VERB
ape-2547	182	13	consumers	consumer	NOUN
ape-2547	182	14	in	in	ADP
ape-2547	182	15	making	make	VERB
ape-2547	182	16	purchases	purchase	NOUN
ape-2547	182	17	.	.	PUNCT
ape-2547	183	1	this	this	PRON
ape-2547	183	2	means	mean	VERB
ape-2547	183	3	that	that	SCONJ
ape-2547	183	4	one	one	NUM
ape-2547	183	5	of	of	ADP
ape-2547	183	6	the	the	DET
ape-2547	183	7	factors	factor	NOUN
ape-2547	183	8	of	of	ADP
ape-2547	183	9	consumer	consumer	NOUN
ape-2547	183	10	satisfaction	satisfaction	NOUN
ape-2547	183	11	is	be	AUX
ape-2547	183	12	influenced	influence	VERB
ape-2547	183	13	by	by	ADP
ape-2547	183	14	the	the	DET
ape-2547	183	15	facilities	facility	NOUN
ape-2547	183	16	provided	provide	VERB
ape-2547	183	17	by	by	ADP
ape-2547	183	18	the	the	DET
ape-2547	183	19	seller	seller	NOUN
ape-2547	183	20	that	that	PRON
ape-2547	183	21	are	be	AUX
ape-2547	183	22	used	use	VERB
ape-2547	183	23	by	by	ADP
ape-2547	183	24	consumers	consumer	NOUN
ape-2547	183	25	so	so	SCONJ
ape-2547	183	26	as	as	SCONJ
ape-2547	183	27	to	to	PART
ape-2547	183	28	facilitate	facilitate	VERB
ape-2547	183	29	consumers	consumer	NOUN
ape-2547	183	30	in	in	ADP
ape-2547	183	31	the	the	DET
ape-2547	183	32	purchasing	purchasing	NOUN
ape-2547	183	33	process	process	NOUN
ape-2547	183	34	.	.	PUNCT
ape-2547	184	1	if	if	SCONJ
ape-2547	184	2	consumers	consumer	NOUN
ape-2547	184	3	feel	feel	VERB
ape-2547	184	4	comfortable	comfortable	ADJ
ape-2547	184	5	and	and	CCONJ
ape-2547	184	6	easy	easy	ADJ
ape-2547	184	7	to	to	PART
ape-2547	184	8	get	get	VERB
ape-2547	184	9	the	the	DET
ape-2547	184	10	product	product	NOUN
ape-2547	184	11	or	or	CCONJ
ape-2547	184	12	service	service	NOUN
ape-2547	184	13	offered	offer	VERB
ape-2547	184	14	by	by	ADP
ape-2547	184	15	the	the	DET
ape-2547	184	16	seller	seller	NOUN
ape-2547	184	17	,	,	PUNCT
ape-2547	184	18	then	then	ADV
ape-2547	184	19	the	the	DET
ape-2547	184	20	consumer	consumer	NOUN
ape-2547	184	21	will	will	AUX
ape-2547	184	22	feel	feel	VERB
ape-2547	184	23	satisfied	satisfied	ADJ
ape-2547	184	24	.	.	PUNCT
ape-2547	185	1	kertajaya	kertajaya	NOUN
ape-2547	185	2	(	(	PUNCT
ape-2547	185	3	2003	2003	NUM
ape-2547	185	4	)	)	PUNCT
ape-2547	185	5	the	the	DET
ape-2547	185	6	provision	provision	NOUN
ape-2547	185	7	of	of	ADP
ape-2547	185	8	adequate	adequate	ADJ
ape-2547	185	9	facilities	facility	NOUN
ape-2547	185	10	will	will	AUX
ape-2547	185	11	help	help	VERB
ape-2547	185	12	increase	increase	VERB
ape-2547	185	13	consumer	consumer	NOUN
ape-2547	185	14	empathy	empathy	NOUN
ape-2547	185	15	for	for	ADP
ape-2547	185	16	any	any	DET
ape-2547	185	17	conditions	condition	NOUN
ape-2547	185	18	that	that	PRON
ape-2547	185	19	are	be	AUX
ape-2547	185	20	created	create	VERB
ape-2547	185	21	when	when	SCONJ
ape-2547	185	22	consumers	consumer	NOUN
ape-2547	185	23	make	make	VERB
ape-2547	185	24	a	a	DET
ape-2547	185	25	purchase	purchase	NOUN
ape-2547	185	26	.	.	PUNCT
ape-2547	186	1	so	so	ADV
ape-2547	186	2	psychologically	psychologically	ADV
ape-2547	186	3	they	they	PRON
ape-2547	186	4	will	will	AUX
ape-2547	186	5	give	give	VERB
ape-2547	186	6	a	a	DET
ape-2547	186	7	statement	statement	NOUN
ape-2547	186	8	that	that	SCONJ
ape-2547	186	9	they	they	PRON
ape-2547	186	10	are	be	AUX
ape-2547	186	11	satisfied	satisfied	ADJ
ape-2547	186	12	in	in	ADP
ape-2547	186	13	making	make	VERB
ape-2547	186	14	a	a	DET
ape-2547	186	15	purchase	purchase	NOUN
ape-2547	186	16	.	.	PUNCT
ape-2547	187	1	matters	matter	NOUN
ape-2547	187	2	that	that	PRON
ape-2547	187	3	need	need	VERB
ape-2547	187	4	to	to	PART
ape-2547	187	5	be	be	AUX
ape-2547	187	6	conveyed	convey	VERB
ape-2547	187	7	in	in	ADP
ape-2547	187	8	service	service	NOUN
ape-2547	187	9	facilities	facility	NOUN
ape-2547	187	10	include	include	VERB
ape-2547	187	11	:	:	PUNCT
ape-2547	187	12	1	1	X
ape-2547	187	13	)	)	PUNCT
ape-2547	187	14	completeness	completeness	NOUN
ape-2547	187	15	,	,	PUNCT
ape-2547	187	16	cleanliness	cleanliness	NOUN
ape-2547	187	17	and	and	CCONJ
ape-2547	187	18	tidiness	tidiness	NOUN
ape-2547	187	19	of	of	ADP
ape-2547	187	20	the	the	DET
ape-2547	187	21	facilities	facility	NOUN
ape-2547	187	22	offered	offer	VERB
ape-2547	187	23	2	2	NUM
ape-2547	187	24	)	)	PUNCT
ape-2547	187	25	condition	condition	NOUN
ape-2547	187	26	and	and	CCONJ
ape-2547	187	27	function	function	NOUN
ape-2547	187	28	of	of	ADP
ape-2547	187	29	facilities	facility	NOUN
ape-2547	187	30	offered	offer	VERB
ape-2547	187	31	3	3	NUM
ape-2547	187	32	)	)	PUNCT
ape-2547	187	33	ease	ease	NOUN
ape-2547	187	34	of	of	ADP
ape-2547	187	35	use	use	NOUN
ape-2547	187	36	of	of	ADP
ape-2547	187	37	the	the	DET
ape-2547	187	38	facilities	facility	NOUN
ape-2547	187	39	offered	offer	VERB
ape-2547	187	40	4	4	NUM
ape-2547	187	41	)	)	PUNCT
ape-2547	187	42	completeness	completeness	NOUN
ape-2547	187	43	of	of	ADP
ape-2547	187	44	the	the	DET
ape-2547	187	45	equipment	equipment	NOUN
ape-2547	187	46	used	use	VERB
ape-2547	187	47	the	the	DET
ape-2547	187	48	facility	facility	NOUN
ape-2547	187	49	is	be	AUX
ape-2547	187	50	a	a	DET
ape-2547	187	51	supporting	support	VERB
ape-2547	187	52	facility	facility	NOUN
ape-2547	187	53	used	use	VERB
ape-2547	187	54	by	by	ADP
ape-2547	187	55	the	the	DET
ape-2547	187	56	company	company	NOUN
ape-2547	187	57	in	in	ADP
ape-2547	187	58	an	an	DET
ape-2547	187	59	effort	effort	NOUN
ape-2547	187	60	to	to	PART
ape-2547	187	61	increase	increase	VERB
ape-2547	187	62	customer	customer	NOUN
ape-2547	187	63	satisfaction	satisfaction	NOUN
ape-2547	187	64	.	.	PUNCT
ape-2547	188	1	the	the	PRON
ape-2547	188	2	better	well	ADJ
ape-2547	188	3	the	the	DET
ape-2547	188	4	facilities	facility	NOUN
ape-2547	188	5	provided	provide	VERB
ape-2547	188	6	to	to	ADP
ape-2547	188	7	consumers	consumer	NOUN
ape-2547	188	8	,	,	PUNCT
ape-2547	188	9	the	the	PRON
ape-2547	188	10	more	more	ADJ
ape-2547	188	11	they	they	PRON
ape-2547	188	12	will	will	AUX
ape-2547	188	13	increase	increase	VERB
ape-2547	188	14	customer	customer	NOUN
ape-2547	188	15	satisfaction	satisfaction	NOUN
ape-2547	188	16	.	.	PUNCT
ape-2547	189	1	kotler	kotler	PROPN
ape-2547	189	2	(	(	PUNCT
ape-2547	189	3	2015	2015	NUM
ape-2547	189	4	)	)	PUNCT
ape-2547	189	5	states	state	VERB
ape-2547	189	6	that	that	SCONJ
ape-2547	189	7	one	one	NUM
ape-2547	189	8	of	of	ADP
ape-2547	189	9	the	the	DET
ape-2547	189	10	efforts	effort	NOUN
ape-2547	189	11	made	make	VERB
ape-2547	189	12	by	by	ADP
ape-2547	189	13	company	company	NOUN
ape-2547	189	14	management	management	NOUN
ape-2547	189	15	,	,	PUNCT
ape-2547	189	16	especially	especially	ADV
ape-2547	189	17	those	those	PRON
ape-2547	189	18	that	that	PRON
ape-2547	189	19	are	be	AUX
ape-2547	189	20	directly	directly	ADV
ape-2547	189	21	related	relate	VERB
ape-2547	189	22	to	to	ADP
ape-2547	189	23	customer	customer	NOUN
ape-2547	189	24	satisfaction	satisfaction	NOUN
ape-2547	189	25	,	,	PUNCT
ape-2547	189	26	is	be	AUX
ape-2547	189	27	to	to	PART
ape-2547	189	28	provide	provide	VERB
ape-2547	189	29	the	the	DET
ape-2547	189	30	best	good	ADJ
ape-2547	189	31	facilities	facility	NOUN
ape-2547	189	32	to	to	PART
ape-2547	189	33	attract	attract	VERB
ape-2547	189	34	and	and	CCONJ
ape-2547	189	35	retain	retain	VERB
ape-2547	189	36	customers	customer	NOUN
ape-2547	189	37	.	.	PUNCT
ape-2547	190	1	facilities	facility	NOUN
ape-2547	190	2	are	be	AUX
ape-2547	190	3	important	important	ADJ
ape-2547	190	4	facilities	facility	NOUN
ape-2547	190	5	and	and	CCONJ
ape-2547	190	6	infrastructure	infrastructure	NOUN
ape-2547	190	7	in	in	ADP
ape-2547	190	8	an	an	DET
ape-2547	190	9	effort	effort	NOUN
ape-2547	190	10	to	to	PART
ape-2547	190	11	increase	increase	VERB
ape-2547	190	12	satisfaction	satisfaction	NOUN
ape-2547	190	13	such	such	ADJ
ape-2547	190	14	as	as	ADP
ape-2547	190	15	providing	provide	VERB
ape-2547	190	16	convenience	convenience	NOUN
ape-2547	190	17	,	,	PUNCT
ape-2547	190	18	meeting	meet	VERB
ape-2547	190	19	the	the	DET
ape-2547	190	20	needs	need	NOUN
ape-2547	190	21	and	and	CCONJ
ape-2547	190	22	comfort	comfort	NOUN
ape-2547	190	23	for	for	ADP
ape-2547	190	24	service	service	NOUN
ape-2547	190	25	users	user	NOUN
ape-2547	190	26	.	.	PUNCT
ape-2547	191	1	if	if	SCONJ
ape-2547	191	2	the	the	DET
ape-2547	191	3	facilities	facility	NOUN
ape-2547	191	4	provided	provide	VERB
ape-2547	191	5	are	be	AUX
ape-2547	191	6	in	in	ADP
ape-2547	191	7	accordance	accordance	NOUN
ape-2547	191	8	with	with	ADP
ape-2547	191	9	the	the	DET
ape-2547	191	10	needs	need	NOUN
ape-2547	191	11	,	,	PUNCT
ape-2547	191	12	then	then	ADV
ape-2547	191	13	the	the	DET
ape-2547	191	14	consumer	consumer	NOUN
ape-2547	191	15	will	will	AUX
ape-2547	191	16	feel	feel	VERB
ape-2547	191	17	satisfied	satisfied	ADJ
ape-2547	191	18	.	.	PUNCT
ape-2547	192	1	the	the	DET
ape-2547	192	2	relationship	relationship	NOUN
ape-2547	192	3	between	between	ADP
ape-2547	192	4	facilities	facility	NOUN
ape-2547	192	5	and	and	CCONJ
ape-2547	192	6	satisfaction	satisfaction	NOUN
ape-2547	192	7	has	have	AUX
ape-2547	192	8	been	be	AUX
ape-2547	192	9	proven	prove	VERB
ape-2547	192	10	by	by	ADP
ape-2547	192	11	research	research	NOUN
ape-2547	192	12	conducted	conduct	VERB
ape-2547	192	13	by	by	ADP
ape-2547	192	14	martianawati	martianawati	NOUN
ape-2547	192	15	(	(	PUNCT
ape-2547	192	16	2009	2009	NUM
ape-2547	192	17	)	)	PUNCT
ape-2547	192	18	,	,	PUNCT
ape-2547	192	19	widitomo	widitomo	NOUN
ape-2547	192	20	(	(	PUNCT
ape-2547	192	21	2009	2009	NUM
ape-2547	192	22	)	)	PUNCT
ape-2547	192	23	,	,	PUNCT
ape-2547	192	24	wijaya	wijaya	PROPN
ape-2547	192	25	(	(	PUNCT
ape-2547	192	26	2010	2010	NUM
ape-2547	192	27	)	)	PUNCT
ape-2547	192	28	,	,	PUNCT
ape-2547	192	29	where	where	SCONJ
ape-2547	192	30	the	the	DET
ape-2547	192	31	results	result	NOUN
ape-2547	192	32	of	of	ADP
ape-2547	192	33	the	the	DET
ape-2547	192	34	study	study	NOUN
ape-2547	192	35	are	be	AUX
ape-2547	192	36	that	that	SCONJ
ape-2547	192	37	facilities	facility	NOUN
ape-2547	192	38	have	have	VERB
ape-2547	192	39	a	a	DET
ape-2547	192	40	positive	positive	ADJ
ape-2547	192	41	influence	influence	NOUN
ape-2547	192	42	on	on	ADP
ape-2547	192	43	satisfaction	satisfaction	NOUN
ape-2547	192	44	.	.	PUNCT
ape-2547	193	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	193	2	advances	advance	NOUN
ape-2547	193	3	in	in	ADP
ape-2547	193	4	politics	politic	NOUN
ape-2547	193	5	and	and	CCONJ
ape-2547	193	6	economic	economic	ADJ
ape-2547	193	7	vol	vol	NOUN
ape-2547	193	8	.	.	PROPN
ape-2547	194	1	3	3	NUM
ape-2547	194	2	,	,	PUNCT
ape-2547	194	3	no	no	INTJ
ape-2547	194	4	.	.	NOUN
ape-2547	194	5	1	1	NUM
ape-2547	194	6	,	,	PUNCT
ape-2547	194	7	2020	2020	NUM
ape-2547	194	8	25	25	NUM
ape-2547	194	9	published	publish	VERB
ape-2547	194	10	by	by	ADP
ape-2547	194	11	scholink	scholink	PROPN
ape-2547	194	12	inc	inc	PROPN
ape-2547	194	13	.	.	PROPN
ape-2547	194	14	3.1	3.1	NUM
ape-2547	194	15	patient	patient	NOUN
ape-2547	194	16	satisfaction	satisfaction	NOUN
ape-2547	194	17	kotler	kotler	NOUN
ape-2547	194	18	(	(	PUNCT
ape-2547	194	19	2015	2015	NUM
ape-2547	194	20	)	)	PUNCT
ape-2547	195	1	says	say	VERB
ape-2547	195	2	that	that	SCONJ
ape-2547	195	3	patient	patient	ADJ
ape-2547	195	4	satisfaction	satisfaction	NOUN
ape-2547	195	5	is	be	AUX
ape-2547	195	6	the	the	DET
ape-2547	195	7	level	level	NOUN
ape-2547	195	8	of	of	ADP
ape-2547	195	9	one	one	NUM
ape-2547	195	10	’s	’s	PART
ape-2547	195	11	feelings	feeling	NOUN
ape-2547	195	12	after	after	ADP
ape-2547	195	13	comparing	compare	VERB
ape-2547	195	14	the	the	DET
ape-2547	195	15	performance	performance	NOUN
ape-2547	195	16	or	or	CCONJ
ape-2547	195	17	results	result	NOUN
ape-2547	195	18	he	he	PRON
ape-2547	195	19	feels	feel	VERB
ape-2547	195	20	compared	compare	VERB
ape-2547	195	21	to	to	ADP
ape-2547	195	22	his	his	PRON
ape-2547	195	23	expectations	expectation	NOUN
ape-2547	195	24	.	.	PUNCT
ape-2547	196	1	if	if	SCONJ
ape-2547	196	2	the	the	DET
ape-2547	196	3	performance	performance	NOUN
ape-2547	196	4	exceeds	exceed	VERB
ape-2547	196	5	expectations	expectation	NOUN
ape-2547	196	6	they	they	PRON
ape-2547	196	7	will	will	AUX
ape-2547	196	8	feel	feel	VERB
ape-2547	196	9	satisfied	satisfied	ADJ
ape-2547	196	10	and	and	CCONJ
ape-2547	196	11	vice	vice	ADV
ape-2547	196	12	versa	versa	ADV
ape-2547	196	13	if	if	SCONJ
ape-2547	196	14	the	the	DET
ape-2547	196	15	performance	performance	NOUN
ape-2547	196	16	does	do	AUX
ape-2547	196	17	not	not	PART
ape-2547	196	18	match	match	VERB
ape-2547	196	19	expectations	expectation	NOUN
ape-2547	196	20	will	will	AUX
ape-2547	196	21	be	be	AUX
ape-2547	196	22	disappointed	disappoint	VERB
ape-2547	196	23	.	.	PUNCT
ape-2547	197	1	engel	engel	PROPN
ape-2547	197	2	(	(	PUNCT
ape-2547	197	3	1990	1990	NUM
ape-2547	197	4	)	)	PUNCT
ape-2547	197	5	states	state	VERB
ape-2547	197	6	that	that	SCONJ
ape-2547	197	7	patient	patient	ADJ
ape-2547	197	8	satisfaction	satisfaction	NOUN
ape-2547	197	9	is	be	AUX
ape-2547	197	10	an	an	DET
ape-2547	197	11	evaluation	evaluation	NOUN
ape-2547	197	12	after	after	SCONJ
ape-2547	197	13	the	the	DET
ape-2547	197	14	service	service	NOUN
ape-2547	197	15	selected	select	VERB
ape-2547	197	16	is	be	AUX
ape-2547	197	17	at	at	ADP
ape-2547	197	18	least	least	ADJ
ape-2547	197	19	the	the	DET
ape-2547	197	20	same	same	ADJ
ape-2547	197	21	or	or	CCONJ
ape-2547	197	22	exceeds	exceed	VERB
ape-2547	197	23	patient	patient	ADJ
ape-2547	197	24	expectations	expectation	NOUN
ape-2547	197	25	,	,	PUNCT
ape-2547	197	26	while	while	SCONJ
ape-2547	197	27	dissatisfaction	dissatisfaction	NOUN
ape-2547	197	28	arises	arise	VERB
ape-2547	197	29	when	when	SCONJ
ape-2547	197	30	the	the	DET
ape-2547	197	31	results	result	NOUN
ape-2547	197	32	do	do	AUX
ape-2547	197	33	not	not	PART
ape-2547	197	34	meet	meet	VERB
ape-2547	197	35	expectations	expectation	NOUN
ape-2547	197	36	.	.	PUNCT
ape-2547	198	1	basically	basically	ADV
ape-2547	198	2	the	the	DET
ape-2547	198	3	goal	goal	NOUN
ape-2547	198	4	of	of	ADP
ape-2547	198	5	a	a	DET
ape-2547	198	6	business	business	NOUN
ape-2547	198	7	is	be	AUX
ape-2547	198	8	to	to	PART
ape-2547	198	9	create	create	VERB
ape-2547	198	10	satisfied	satisfied	ADJ
ape-2547	198	11	customers	customer	NOUN
ape-2547	198	12	.	.	PUNCT
ape-2547	199	1	every	every	DET
ape-2547	199	2	person	person	NOUN
ape-2547	199	3	or	or	CCONJ
ape-2547	199	4	organization	organization	NOUN
ape-2547	199	5	(	(	PUNCT
ape-2547	199	6	company	company	NOUN
ape-2547	199	7	)	)	PUNCT
ape-2547	199	8	must	must	AUX
ape-2547	199	9	work	work	VERB
ape-2547	199	10	with	with	ADP
ape-2547	199	11	internal	internal	ADJ
ape-2547	199	12	and	and	CCONJ
ape-2547	199	13	external	external	ADJ
ape-2547	199	14	customers	customer	NOUN
ape-2547	199	15	to	to	PART
ape-2547	199	16	meet	meet	VERB
ape-2547	199	17	their	their	PRON
ape-2547	199	18	needs	need	NOUN
ape-2547	199	19	in	in	ADP
ape-2547	199	20	collaboration	collaboration	NOUN
ape-2547	199	21	with	with	ADP
ape-2547	199	22	internal	internal	ADJ
ape-2547	199	23	and	and	CCONJ
ape-2547	199	24	external	external	ADJ
ape-2547	199	25	suppliers	supplier	NOUN
ape-2547	199	26	for	for	ADP
ape-2547	199	27	the	the	DET
ape-2547	199	28	creation	creation	NOUN
ape-2547	199	29	of	of	ADP
ape-2547	199	30	customer	customer	NOUN
ape-2547	199	31	satisfaction	satisfaction	NOUN
ape-2547	199	32	.	.	PUNCT
ape-2547	200	1	the	the	DET
ape-2547	200	2	creation	creation	NOUN
ape-2547	200	3	of	of	ADP
ape-2547	200	4	customer	customer	NOUN
ape-2547	200	5	satisfaction	satisfaction	NOUN
ape-2547	200	6	can	can	AUX
ape-2547	200	7	provide	provide	VERB
ape-2547	200	8	several	several	ADJ
ape-2547	200	9	benefits	benefit	NOUN
ape-2547	200	10	including	include	VERB
ape-2547	200	11	(	(	PUNCT
ape-2547	200	12	tjiptono	tjiptono	NOUN
ape-2547	200	13	et	et	PROPN
ape-2547	200	14	al	al	PROPN
ape-2547	200	15	.	.	PROPN
ape-2547	200	16	,	,	PUNCT
ape-2547	200	17	2003	2003	NUM
ape-2547	200	18	):	):	PUNCT
ape-2547	200	19	a.	a.	NOUN
ape-2547	200	20	the	the	DET
ape-2547	200	21	company	company	NOUN
ape-2547	200	22	’s	’s	PART
ape-2547	200	23	relationship	relationship	NOUN
ape-2547	200	24	with	with	ADP
ape-2547	200	25	consumers	consumer	NOUN
ape-2547	200	26	becomes	become	VERB
ape-2547	200	27	harmonious	harmonious	ADJ
ape-2547	200	28	.	.	PUNCT
ape-2547	201	1	b.	b.	PROPN
ape-2547	201	2	provides	provide	VERB
ape-2547	201	3	a	a	DET
ape-2547	201	4	good	good	ADJ
ape-2547	201	5	basis	basis	NOUN
ape-2547	201	6	for	for	ADP
ape-2547	201	7	repeat	repeat	NOUN
ape-2547	201	8	purchases	purchase	NOUN
ape-2547	201	9	.	.	PUNCT
ape-2547	202	1	c.	c.	NOUN
ape-2547	202	2	can	can	AUX
ape-2547	202	3	encourage	encourage	VERB
ape-2547	202	4	the	the	DET
ape-2547	202	5	creation	creation	NOUN
ape-2547	202	6	of	of	ADP
ape-2547	202	7	consumer	consumer	NOUN
ape-2547	202	8	loyalty	loyalty	NOUN
ape-2547	202	9	.	.	PUNCT
ape-2547	203	1	d.	d.	PROPN
ape-2547	203	2	forms	form	VERB
ape-2547	203	3	word	word	NOUN
ape-2547	203	4	of	of	ADP
ape-2547	203	5	mouth	mouth	NOUN
ape-2547	203	6	recommendations	recommendation	NOUN
ape-2547	203	7	benefit	benefit	VERB
ape-2547	203	8	the	the	DET
ape-2547	203	9	company	company	NOUN
ape-2547	203	10	.	.	PUNCT
ape-2547	204	1	e.	e.	PROPN
ape-2547	204	2	earnings	earnings	PROPN
ape-2547	204	3	increased	increase	VERB
ape-2547	204	4	3.2	3.2	NUM
ape-2547	204	5	measuring	measure	VERB
ape-2547	204	6	patient	patient	ADJ
ape-2547	204	7	satisfaction	satisfaction	NOUN
ape-2547	204	8	there	there	PRON
ape-2547	204	9	are	be	VERB
ape-2547	204	10	several	several	ADJ
ape-2547	204	11	methods	method	NOUN
ape-2547	204	12	that	that	PRON
ape-2547	204	13	every	every	DET
ape-2547	204	14	company	company	NOUN
ape-2547	204	15	can	can	AUX
ape-2547	204	16	use	use	VERB
ape-2547	204	17	for	for	ADP
ape-2547	204	18	measuring	measure	VERB
ape-2547	204	19	and	and	CCONJ
ape-2547	204	20	monitoring	monitor	VERB
ape-2547	204	21	the	the	DET
ape-2547	204	22	satisfaction	satisfaction	NOUN
ape-2547	204	23	of	of	ADP
ape-2547	204	24	consumers	consumer	NOUN
ape-2547	204	25	and	and	CCONJ
ape-2547	204	26	competitors	competitor	NOUN
ape-2547	204	27	.	.	PUNCT
ape-2547	205	1	kotler	kotler	PROPN
ape-2547	205	2	(	(	PUNCT
ape-2547	205	3	2001	2001	NUM
ape-2547	205	4	,	,	PUNCT
ape-2547	205	5	p.	p.	NOUN
ape-2547	205	6	45	45	NUM
ape-2547	205	7	)	)	PUNCT
ape-2547	205	8	identified	identify	VERB
ape-2547	205	9	four	four	NUM
ape-2547	205	10	methods	method	NOUN
ape-2547	205	11	for	for	ADP
ape-2547	205	12	measuring	measure	VERB
ape-2547	205	13	consumer	consumer	NOUN
ape-2547	205	14	satisfaction	satisfaction	NOUN
ape-2547	205	15	:	:	PUNCT
ape-2547	205	16	a	a	X
ape-2547	205	17	)	)	PUNCT
ape-2547	205	18	complaints	complaint	NOUN
ape-2547	205	19	and	and	CCONJ
ape-2547	205	20	advice	advice	NOUN
ape-2547	205	21	system	system	NOUN
ape-2547	205	22	every	every	DET
ape-2547	205	23	consumer	consumer	NOUN
ape-2547	205	24	-	-	PUNCT
ape-2547	205	25	oriented	orient	VERB
ape-2547	205	26	organization	organization	NOUN
ape-2547	205	27	(	(	PUNCT
ape-2547	205	28	customer	customer	NOUN
ape-2547	205	29	-	-	PUNCT
ape-2547	205	30	oriented	orient	VERB
ape-2547	205	31	)	)	PUNCT
ape-2547	205	32	needs	need	VERB
ape-2547	205	33	to	to	PART
ape-2547	205	34	provide	provide	VERB
ape-2547	205	35	opportunities	opportunity	NOUN
ape-2547	205	36	and	and	CCONJ
ape-2547	205	37	easy	easy	ADJ
ape-2547	205	38	and	and	CCONJ
ape-2547	205	39	convenient	convenient	ADJ
ape-2547	205	40	access	access	NOUN
ape-2547	205	41	for	for	SCONJ
ape-2547	205	42	consumers	consumer	NOUN
ape-2547	205	43	to	to	PART
ape-2547	205	44	submit	submit	VERB
ape-2547	205	45	suggestions	suggestion	NOUN
ape-2547	205	46	,	,	PUNCT
ape-2547	205	47	criticisms	criticism	NOUN
ape-2547	205	48	,	,	PUNCT
ape-2547	205	49	opinions	opinion	NOUN
ape-2547	205	50	,	,	PUNCT
ape-2547	205	51	and	and	CCONJ
ape-2547	205	52	complaints	complaint	NOUN
ape-2547	205	53	.	.	PUNCT
ape-2547	206	1	the	the	DET
ape-2547	206	2	media	medium	NOUN
ape-2547	206	3	used	use	VERB
ape-2547	206	4	can	can	AUX
ape-2547	206	5	be	be	AUX
ape-2547	206	6	in	in	ADP
ape-2547	206	7	the	the	DET
ape-2547	206	8	form	form	NOUN
ape-2547	206	9	of	of	ADP
ape-2547	206	10	suggestion	suggestion	NOUN
ape-2547	206	11	boxes	box	NOUN
ape-2547	206	12	placed	place	VERB
ape-2547	206	13	in	in	ADP
ape-2547	206	14	strategic	strategic	ADJ
ape-2547	206	15	locations	location	NOUN
ape-2547	206	16	(	(	PUNCT
ape-2547	206	17	easily	easily	ADV
ape-2547	206	18	accessible	accessible	ADJ
ape-2547	206	19	or	or	CCONJ
ape-2547	206	20	often	often	ADV
ape-2547	206	21	bypassed	bypass	VERB
ape-2547	206	22	by	by	ADP
ape-2547	206	23	customers	customer	NOUN
ape-2547	206	24	)	)	PUNCT
ape-2547	206	25	,	,	PUNCT
ape-2547	206	26	comment	comment	NOUN
ape-2547	206	27	cards	card	NOUN
ape-2547	206	28	(	(	PUNCT
ape-2547	206	29	which	which	PRON
ape-2547	206	30	can	can	AUX
ape-2547	206	31	be	be	AUX
ape-2547	206	32	filled	fill	VERB
ape-2547	206	33	directly	directly	ADV
ape-2547	206	34	or	or	CCONJ
ape-2547	206	35	sent	send	VERB
ape-2547	206	36	via	via	ADP
ape-2547	206	37	post	post	NOUN
ape-2547	206	38	to	to	ADP
ape-2547	206	39	the	the	DET
ape-2547	206	40	company	company	NOUN
ape-2547	206	41	)	)	PUNCT
ape-2547	206	42	,	,	PUNCT
ape-2547	206	43	special	special	ADJ
ape-2547	206	44	toll	toll	NOUN
ape-2547	206	45	-	-	PUNCT
ape-2547	206	46	free	free	ADJ
ape-2547	206	47	telephone	telephone	NOUN
ape-2547	206	48	lines	line	NOUN
ape-2547	206	49	,	,	PUNCT
ape-2547	206	50	websites	website	NOUN
ape-2547	206	51	,	,	PUNCT
ape-2547	206	52	etc	etc	X
ape-2547	206	53	.	.	X
ape-2547	206	54	b	b	X
ape-2547	206	55	)	)	PUNCT
ape-2547	206	56	ghost	ghost	NOUN
ape-2547	206	57	shopping	shopping	NOUN
ape-2547	206	58	one	one	NUM
ape-2547	206	59	way	way	NOUN
ape-2547	206	60	to	to	PART
ape-2547	206	61	get	get	VERB
ape-2547	206	62	a	a	DET
ape-2547	206	63	picture	picture	NOUN
ape-2547	206	64	of	of	ADP
ape-2547	206	65	customer	customer	NOUN
ape-2547	206	66	satisfaction	satisfaction	NOUN
ape-2547	206	67	is	be	AUX
ape-2547	206	68	by	by	ADP
ape-2547	206	69	hiring	hire	VERB
ape-2547	206	70	some	some	DET
ape-2547	206	71	gosht	gosht	NOUN
ape-2547	206	72	shoppers	shopper	NOUN
ape-2547	206	73	to	to	PART
ape-2547	206	74	act	act	VERB
ape-2547	206	75	or	or	CCONJ
ape-2547	206	76	pretend	pretend	VERB
ape-2547	206	77	to	to	PART
ape-2547	206	78	be	be	AUX
ape-2547	206	79	potential	potential	ADJ
ape-2547	206	80	customers	customer	NOUN
ape-2547	206	81	of	of	ADP
ape-2547	206	82	the	the	DET
ape-2547	206	83	company	company	NOUN
ape-2547	206	84	’s	’s	PART
ape-2547	206	85	products	product	NOUN
ape-2547	206	86	and	and	CCONJ
ape-2547	206	87	competitors	competitor	NOUN
ape-2547	206	88	.	.	PUNCT
ape-2547	207	1	they	they	PRON
ape-2547	207	2	are	be	AUX
ape-2547	207	3	asked	ask	VERB
ape-2547	207	4	to	to	PART
ape-2547	207	5	interact	interact	VERB
ape-2547	207	6	with	with	ADP
ape-2547	207	7	staff	staff	NOUN
ape-2547	207	8	service	service	NOUN
ape-2547	207	9	providers	provider	NOUN
ape-2547	207	10	and	and	CCONJ
ape-2547	207	11	use	use	VERB
ape-2547	207	12	the	the	DET
ape-2547	207	13	company	company	NOUN
ape-2547	207	14	’s	’s	PART
ape-2547	207	15	products	product	NOUN
ape-2547	207	16	/	/	SYM
ape-2547	207	17	services	service	NOUN
ape-2547	207	18	.	.	PUNCT
ape-2547	208	1	c	c	X
ape-2547	208	2	)	)	PUNCT
ape-2547	208	3	consumer	consumer	NOUN
ape-2547	208	4	satisfaction	satisfaction	NOUN
ape-2547	208	5	survey	survey	VERB
ape-2547	208	6	most	most	ADJ
ape-2547	208	7	consumer	consumer	NOUN
ape-2547	208	8	satisfaction	satisfaction	NOUN
ape-2547	208	9	research	research	NOUN
ape-2547	208	10	is	be	AUX
ape-2547	208	11	carried	carry	VERB
ape-2547	208	12	out	out	ADP
ape-2547	208	13	by	by	ADP
ape-2547	208	14	using	use	VERB
ape-2547	208	15	the	the	DET
ape-2547	208	16	survey	survey	NOUN
ape-2547	208	17	method	method	NOUN
ape-2547	208	18	,	,	PUNCT
ape-2547	208	19	both	both	DET
ape-2547	208	20	surveys	survey	NOUN
ape-2547	208	21	by	by	ADP
ape-2547	208	22	post	post	NOUN
ape-2547	208	23	,	,	PUNCT
ape-2547	208	24	telephone	telephone	NOUN
ape-2547	208	25	,	,	PUNCT
ape-2547	208	26	e	e	NOUN
ape-2547	208	27	-	-	NOUN
ape-2547	208	28	mail	mail	NOUN
ape-2547	208	29	,	,	PUNCT
ape-2547	208	30	website	website	NOUN
ape-2547	208	31	and	and	CCONJ
ape-2547	208	32	direct	direct	ADJ
ape-2547	208	33	interviews	interview	NOUN
ape-2547	208	34	.	.	PUNCT
ape-2547	209	1	through	through	ADP
ape-2547	209	2	a	a	DET
ape-2547	209	3	survey	survey	NOUN
ape-2547	209	4	the	the	DET
ape-2547	209	5	company	company	NOUN
ape-2547	209	6	will	will	AUX
ape-2547	209	7	get	get	VERB
ape-2547	209	8	responses	response	NOUN
ape-2547	209	9	and	and	CCONJ
ape-2547	209	10	feedback	feedback	VERB
ape-2547	209	11	directly	directly	ADV
ape-2547	209	12	from	from	ADP
ape-2547	209	13	consumers	consumer	NOUN
ape-2547	209	14	and	and	CCONJ
ape-2547	209	15	also	also	ADV
ape-2547	209	16	gives	give	VERB
ape-2547	209	17	a	a	DET
ape-2547	209	18	positive	positive	ADJ
ape-2547	209	19	impression	impression	NOUN
ape-2547	209	20	that	that	SCONJ
ape-2547	209	21	the	the	DET
ape-2547	209	22	company	company	NOUN
ape-2547	209	23	pays	pay	VERB
ape-2547	209	24	attention	attention	NOUN
ape-2547	209	25	to	to	ADP
ape-2547	209	26	its	its	PRON
ape-2547	209	27	customers	customer	NOUN
ape-2547	209	28	.	.	PUNCT
ape-2547	210	1	if	if	SCONJ
ape-2547	210	2	the	the	DET
ape-2547	210	3	reality	reality	NOUN
ape-2547	210	4	is	be	AUX
ape-2547	210	5	more	more	ADJ
ape-2547	210	6	than	than	SCONJ
ape-2547	210	7	expected	expect	VERB
ape-2547	210	8	,	,	PUNCT
ape-2547	210	9	then	then	ADV
ape-2547	210	10	the	the	DET
ape-2547	210	11	service	service	NOUN
ape-2547	210	12	can	can	AUX
ape-2547	210	13	be	be	AUX
ape-2547	210	14	said	say	VERB
ape-2547	210	15	to	to	PART
ape-2547	210	16	be	be	AUX
ape-2547	210	17	quality	quality	NOUN
ape-2547	210	18	whereas	whereas	SCONJ
ape-2547	210	19	if	if	SCONJ
ape-2547	210	20	the	the	DET
ape-2547	210	21	reality	reality	NOUN
ape-2547	210	22	is	be	AUX
ape-2547	210	23	less	less	ADJ
ape-2547	210	24	than	than	SCONJ
ape-2547	210	25	expected	expect	VERB
ape-2547	210	26	,	,	PUNCT
ape-2547	210	27	then	then	ADV
ape-2547	210	28	the	the	DET
ape-2547	210	29	service	service	NOUN
ape-2547	210	30	is	be	AUX
ape-2547	210	31	said	say	VERB
ape-2547	210	32	to	to	PART
ape-2547	210	33	be	be	AUX
ape-2547	210	34	of	of	ADP
ape-2547	210	35	poor	poor	ADJ
ape-2547	210	36	quality	quality	NOUN
ape-2547	210	37	.	.	PUNCT
ape-2547	211	1	if	if	SCONJ
ape-2547	211	2	reality	reality	NOUN
ape-2547	211	3	is	be	AUX
ape-2547	211	4	the	the	DET
ape-2547	211	5	same	same	ADJ
ape-2547	211	6	as	as	ADP
ape-2547	211	7	expectation	expectation	NOUN
ape-2547	211	8	,	,	PUNCT
ape-2547	211	9	the	the	DET
ape-2547	211	10	service	service	NOUN
ape-2547	211	11	is	be	AUX
ape-2547	211	12	called	call	VERB
ape-2547	211	13	satisfying	satisfying	ADJ
ape-2547	211	14	.	.	PUNCT
ape-2547	212	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	212	2	advances	advance	NOUN
ape-2547	212	3	in	in	ADP
ape-2547	212	4	politics	politic	NOUN
ape-2547	212	5	and	and	CCONJ
ape-2547	212	6	economic	economic	ADJ
ape-2547	212	7	vol	vol	NOUN
ape-2547	212	8	.	.	PROPN
ape-2547	213	1	3	3	NUM
ape-2547	213	2	,	,	PUNCT
ape-2547	213	3	no	no	INTJ
ape-2547	213	4	.	.	NOUN
ape-2547	213	5	1	1	NUM
ape-2547	213	6	,	,	PUNCT
ape-2547	213	7	2020	2020	NUM
ape-2547	213	8	26	26	NUM
ape-2547	213	9	published	publish	VERB
ape-2547	213	10	by	by	ADP
ape-2547	213	11	scholink	scholink	PROPN
ape-2547	213	12	inc	inc	PROPN
ape-2547	213	13	.	.	PUNCT
ape-2547	214	1	thus	thus	ADV
ape-2547	214	2	service	service	NOUN
ape-2547	214	3	quality	quality	NOUN
ape-2547	214	4	can	can	AUX
ape-2547	214	5	be	be	AUX
ape-2547	214	6	defined	define	VERB
ape-2547	214	7	as	as	ADP
ape-2547	214	8	the	the	DET
ape-2547	214	9	difference	difference	NOUN
ape-2547	214	10	between	between	ADP
ape-2547	214	11	reality	reality	NOUN
ape-2547	214	12	and	and	CCONJ
ape-2547	214	13	consumers	consumer	NOUN
ape-2547	214	14	’	’	PART
ape-2547	214	15	expectations	expectation	NOUN
ape-2547	214	16	for	for	ADP
ape-2547	214	17	the	the	DET
ape-2547	214	18	services	service	NOUN
ape-2547	214	19	they	they	PRON
ape-2547	214	20	receive	receive	VERB
ape-2547	214	21	(	(	PUNCT
ape-2547	214	22	lupiyoadi	lupiyoadi	NOUN
ape-2547	214	23	,	,	PUNCT
ape-2547	214	24	2001	2001	NUM
ape-2547	214	25	)	)	PUNCT
ape-2547	214	26	.	.	PUNCT
ape-2547	215	1	3.3	3.3	NUM
ape-2547	215	2	framework	framework	NOUN
ape-2547	215	3	the	the	DET
ape-2547	215	4	results	result	NOUN
ape-2547	215	5	of	of	ADP
ape-2547	215	6	the	the	DET
ape-2547	215	7	2012	2012	NUM
ape-2547	215	8	survey	survey	NOUN
ape-2547	215	9	the	the	DET
ape-2547	215	10	number	number	NOUN
ape-2547	215	11	of	of	ADP
ape-2547	215	12	cavities	cavity	NOUN
ape-2547	215	13	in	in	ADP
ape-2547	215	14	the	the	DET
ape-2547	215	15	population	population	NOUN
ape-2547	215	16	of	of	ADP
ape-2547	215	17	south	south	PROPN
ape-2547	215	18	kalimantan	kalimantan	PROPN
ape-2547	215	19	is	be	AUX
ape-2547	215	20	85	85	NUM
ape-2547	215	21	%	%	NOUN
ape-2547	215	22	.	.	PUNCT
ape-2547	216	1	almost	almost	ADV
ape-2547	216	2	everyone	everyone	PRON
ape-2547	216	3	loses	lose	VERB
ape-2547	216	4	their	their	PRON
ape-2547	216	5	teeth	tooth	NOUN
ape-2547	216	6	.	.	PUNCT
ape-2547	217	1	therefore	therefore	ADV
ape-2547	217	2	,	,	PUNCT
ape-2547	217	3	a	a	DET
ape-2547	217	4	special	special	ADJ
ape-2547	217	5	hospital	hospital	NOUN
ape-2547	217	6	was	be	AUX
ape-2547	217	7	established	establish	VERB
ape-2547	217	8	to	to	PART
ape-2547	217	9	serve	serve	VERB
ape-2547	217	10	oral	oral	ADJ
ape-2547	217	11	health	health	NOUN
ape-2547	217	12	.	.	PUNCT
ape-2547	218	1	the	the	DET
ape-2547	218	2	number	number	NOUN
ape-2547	218	3	of	of	ADP
ape-2547	218	4	dentists	dentist	NOUN
ape-2547	218	5	and	and	CCONJ
ape-2547	218	6	the	the	DET
ape-2547	218	7	population	population	NOUN
ape-2547	218	8	of	of	ADP
ape-2547	218	9	south	south	PROPN
ape-2547	218	10	kalimantan	kalimantan	PROPN
ape-2547	218	11	are	be	AUX
ape-2547	218	12	very	very	ADV
ape-2547	218	13	different	different	ADJ
ape-2547	218	14	in	in	ADP
ape-2547	218	15	number	number	NOUN
ape-2547	218	16	.	.	PUNCT
ape-2547	219	1	one	one	NUM
ape-2547	219	2	dentist	dentist	NOUN
ape-2547	219	3	should	should	AUX
ape-2547	219	4	have	have	AUX
ape-2547	219	5	served	serve	VERB
ape-2547	219	6	ten	ten	NUM
ape-2547	219	7	residents	resident	NOUN
ape-2547	219	8	.	.	PUNCT
ape-2547	220	1	establishment	establishment	NOUN
ape-2547	220	2	of	of	ADP
ape-2547	220	3	rsgm	rsgm	PROPN
ape-2547	220	4	mt	mt	PROPN
ape-2547	220	5	.	.	PROPN
ape-2547	221	1	hasan	hasan	PROPN
ape-2547	221	2	aman	aman	PROPN
ape-2547	221	3	is	be	AUX
ape-2547	221	4	expected	expect	VERB
ape-2547	221	5	to	to	PART
ape-2547	221	6	significantly	significantly	ADV
ape-2547	221	7	reduce	reduce	VERB
ape-2547	221	8	the	the	DET
ape-2547	221	9	number	number	NOUN
ape-2547	221	10	of	of	ADP
ape-2547	221	11	cavities	cavity	NOUN
ape-2547	221	12	.	.	PUNCT
ape-2547	222	1	patient	patient	ADJ
ape-2547	222	2	motivation	motivation	NOUN
ape-2547	222	3	is	be	AUX
ape-2547	222	4	also	also	ADV
ape-2547	222	5	very	very	ADV
ape-2547	222	6	important	important	ADJ
ape-2547	222	7	in	in	ADP
ape-2547	222	8	reducing	reduce	VERB
ape-2547	222	9	the	the	DET
ape-2547	222	10	number	number	NOUN
ape-2547	222	11	of	of	ADP
ape-2547	222	12	cavities	cavity	NOUN
ape-2547	222	13	.	.	PUNCT
ape-2547	223	1	information	information	NOUN
ape-2547	223	2	:	:	PUNCT
ape-2547	223	3	:	:	PUNCT
ape-2547	223	4	partial	partial	ADJ
ape-2547	223	5	influence	influence	NOUN
ape-2547	223	6	:	:	PUNCT
ape-2547	223	7	simultaneous	simultaneous	ADJ
ape-2547	223	8	influencesimultan	influencesimultan	ADJ
ape-2547	223	9	figure	figure	NOUN
ape-2547	223	10	1	1	NUM
ape-2547	223	11	.	.	PUNCT
ape-2547	224	1	research	research	NOUN
ape-2547	224	2	conceptual	conceptual	ADJ
ape-2547	224	3	framework	framework	NOUN
ape-2547	224	4	hypothesis	hypothesis	NOUN
ape-2547	224	5	based	base	VERB
ape-2547	224	6	on	on	ADP
ape-2547	224	7	the	the	DET
ape-2547	224	8	problem	problem	NOUN
ape-2547	224	9	formulation	formulation	NOUN
ape-2547	224	10	and	and	CCONJ
ape-2547	224	11	theoretical	theoretical	ADJ
ape-2547	224	12	review	review	NOUN
ape-2547	224	13	,	,	PUNCT
ape-2547	224	14	the	the	DET
ape-2547	224	15	hypotheses	hypothesis	NOUN
ape-2547	224	16	proposed	propose	VERB
ape-2547	224	17	in	in	ADP
ape-2547	224	18	this	this	DET
ape-2547	224	19	study	study	NOUN
ape-2547	224	20	are	be	AUX
ape-2547	224	21	:	:	PUNCT
ape-2547	224	22	h1	h1	ADJ
ape-2547	224	23	:	:	PUNCT
ape-2547	224	24	there	there	PRON
ape-2547	224	25	is	be	VERB
ape-2547	224	26	a	a	DET
ape-2547	224	27	positive	positive	ADJ
ape-2547	224	28	influence	influence	NOUN
ape-2547	224	29	between	between	ADP
ape-2547	224	30	service	service	NOUN
ape-2547	224	31	quality	quality	NOUN
ape-2547	224	32	on	on	ADP
ape-2547	224	33	patient	patient	ADJ
ape-2547	224	34	satisfaction	satisfaction	NOUN
ape-2547	224	35	h2	h2	NOUN
ape-2547	224	36	:	:	PUNCT
ape-2547	224	37	there	there	PRON
ape-2547	224	38	is	be	VERB
ape-2547	224	39	a	a	DET
ape-2547	224	40	positive	positive	ADJ
ape-2547	224	41	influence	influence	NOUN
ape-2547	224	42	between	between	ADP
ape-2547	224	43	facilities	facility	NOUN
ape-2547	224	44	on	on	ADP
ape-2547	224	45	patient	patient	ADJ
ape-2547	224	46	satisfaction	satisfaction	NOUN
ape-2547	224	47	h3	h3	NOUN
ape-2547	224	48	:	:	PUNCT
ape-2547	224	49	there	there	PRON
ape-2547	224	50	is	be	VERB
ape-2547	224	51	a	a	DET
ape-2547	224	52	positive	positive	ADJ
ape-2547	224	53	influence	influence	NOUN
ape-2547	224	54	between	between	ADP
ape-2547	224	55	the	the	DET
ape-2547	224	56	quality	quality	NOUN
ape-2547	224	57	of	of	ADP
ape-2547	224	58	service	service	NOUN
ape-2547	224	59	and	and	CCONJ
ape-2547	224	60	facilities	facility	NOUN
ape-2547	224	61	in	in	ADP
ape-2547	224	62	a	a	DET
ape-2547	224	63	manner	manner	NOUN
ape-2547	224	64	simultaneous	simultaneous	ADJ
ape-2547	224	65	with	with	ADP
ape-2547	224	66	patient	patient	ADJ
ape-2547	224	67	satisfaction	satisfaction	NOUN
ape-2547	224	68	research	research	NOUN
ape-2547	224	69	variables	variable	NOUN
ape-2547	224	70	and	and	CCONJ
ape-2547	224	71	operational	operational	ADJ
ape-2547	224	72	definitions	definition	NOUN
ape-2547	224	73	1	1	NUM
ape-2547	224	74	,	,	PUNCT
ape-2547	224	75	research	research	NOUN
ape-2547	224	76	variables	variable	NOUN
ape-2547	224	77	sugiyono	sugiyono	NOUN
ape-2547	224	78	(	(	PUNCT
ape-2547	224	79	2008	2008	NUM
ape-2547	224	80	)	)	PUNCT
ape-2547	224	81	states	state	VERB
ape-2547	224	82	the	the	DET
ape-2547	224	83	research	research	NOUN
ape-2547	224	84	variable	variable	NOUN
ape-2547	224	85	is	be	AUX
ape-2547	224	86	an	an	DET
ape-2547	224	87	attribute	attribute	NOUN
ape-2547	224	88	or	or	CCONJ
ape-2547	224	89	nature	nature	NOUN
ape-2547	224	90	or	or	CCONJ
ape-2547	224	91	value	value	NOUN
ape-2547	224	92	of	of	ADP
ape-2547	224	93	people	people	NOUN
ape-2547	224	94	,	,	PUNCT
ape-2547	224	95	objects	object	NOUN
ape-2547	224	96	or	or	CCONJ
ape-2547	224	97	activities	activity	NOUN
ape-2547	224	98	that	that	PRON
ape-2547	224	99	have	have	VERB
ape-2547	224	100	certain	certain	ADJ
ape-2547	224	101	variations	variation	NOUN
ape-2547	224	102	that	that	PRON
ape-2547	224	103	are	be	AUX
ape-2547	224	104	determined	determine	VERB
ape-2547	224	105	by	by	ADP
ape-2547	224	106	researchers	researcher	NOUN
ape-2547	224	107	to	to	PART
ape-2547	224	108	be	be	AUX
ape-2547	224	109	studied	study	VERB
ape-2547	224	110	and	and	CCONJ
ape-2547	224	111	drawn	draw	VERB
ape-2547	224	112	conclusions	conclusion	NOUN
ape-2547	224	113	.	.	PUNCT
ape-2547	225	1	sutrisnohadi	sutrisnohadi	NOUN
ape-2547	225	2	(	(	PUNCT
ape-2547	225	3	arikunto	arikunto	ADP
ape-2547	225	4	,	,	PUNCT
ape-2547	225	5	2002	2002	NUM
ape-2547	225	6	)	)	PUNCT
ape-2547	225	7	states	state	VERB
ape-2547	225	8	that	that	SCONJ
ape-2547	225	9	variables	variable	NOUN
ape-2547	225	10	are	be	AUX
ape-2547	225	11	symptoms	symptom	NOUN
ape-2547	225	12	that	that	PRON
ape-2547	225	13	show	show	VERB
ape-2547	225	14	good	good	ADJ
ape-2547	225	15	variation	variation	NOUN
ape-2547	225	16	in	in	ADP
ape-2547	225	17	type	type	NOUN
ape-2547	225	18	/	/	SYM
ape-2547	225	19	level	level	NOUN
ape-2547	225	20	.	.	PUNCT
ape-2547	226	1	in	in	ADP
ape-2547	226	2	this	this	DET
ape-2547	226	3	study	study	NOUN
ape-2547	226	4	using	use	VERB
ape-2547	226	5	two	two	NUM
ape-2547	226	6	research	research	NOUN
ape-2547	226	7	variables	variable	NOUN
ape-2547	226	8	,	,	PUNCT
ape-2547	226	9	namely	namely	ADV
ape-2547	226	10	the	the	DET
ape-2547	226	11	dependent	dependent	ADJ
ape-2547	226	12	variable	variable	NOUN
ape-2547	226	13	and	and	CCONJ
ape-2547	226	14	the	the	DET
ape-2547	226	15	independent	independent	ADJ
ape-2547	226	16	variable	variable	NOUN
ape-2547	226	17	:	:	PUNCT
ape-2547	226	18	a.	a.	NOUN
ape-2547	226	19	independent	independent	ADJ
ape-2547	226	20	variable	variable	NOUN
ape-2547	226	21	(	(	PUNCT
ape-2547	226	22	not	not	PART
ape-2547	226	23	bound	bind	VERB
ape-2547	226	24	):	):	PUNCT
ape-2547	226	25	the	the	DET
ape-2547	226	26	independent	independent	ADJ
ape-2547	226	27	variable	variable	NOUN
ape-2547	226	28	is	be	AUX
ape-2547	226	29	the	the	DET
ape-2547	226	30	variable	variable	NOUN
ape-2547	226	31	that	that	PRON
ape-2547	226	32	causes	cause	VERB
ape-2547	226	33	the	the	DET
ape-2547	226	34	occurrence	occurrence	NOUN
ape-2547	226	35	or	or	CCONJ
ape-2547	226	36	influence	influence	NOUN
ape-2547	226	37	of	of	ADP
ape-2547	226	38	the	the	DET
ape-2547	226	39	dependent	dependent	ADJ
ape-2547	226	40	variable	variable	NOUN
ape-2547	226	41	(	(	PUNCT
ape-2547	226	42	y	y	NOUN
ape-2547	226	43	)	)	PUNCT
ape-2547	226	44	(	(	PUNCT
ape-2547	226	45	husein	husein	PROPN
ape-2547	226	46	umar	umar	PROPN
ape-2547	226	47	,	,	PUNCT
ape-2547	226	48	2001	2001	NUM
ape-2547	226	49	)	)	PUNCT
ape-2547	226	50	.	.	PUNCT
ape-2547	227	1	the	the	DET
ape-2547	227	2	independent	independent	ADJ
ape-2547	227	3	variables	variable	NOUN
ape-2547	227	4	that	that	PRON
ape-2547	227	5	will	will	AUX
ape-2547	227	6	be	be	AUX
ape-2547	227	7	examined	examine	VERB
ape-2547	227	8	in	in	ADP
ape-2547	227	9	this	this	DET
ape-2547	227	10	study	study	NOUN
ape-2547	227	11	are	be	AUX
ape-2547	227	12	:	:	PUNCT
ape-2547	227	13	facilities	facility	NOUN
ape-2547	227	14	(	(	PUNCT
ape-2547	227	15	x	x	X
ape-2547	227	16	)	)	PUNCT
ape-2547	227	17	satisfaction	satisfaction	NOUN
ape-2547	227	18	(	(	PUNCT
ape-2547	227	19	y	y	NOUN
ape-2547	227	20	)	)	PUNCT
ape-2547	227	21	h1	h1	PROPN
ape-2547	227	22	h2	h2	PROPN
ape-2547	227	23	services	service	NOUN
ape-2547	227	24	quality	quality	NOUN
ape-2547	227	25	(	(	PUNCT
ape-2547	227	26	x1	x1	PROPN
ape-2547	227	27	)	)	PUNCT
ape-2547	227	28	h3	h3	NOUN
ape-2547	227	29	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	227	30	advances	advance	NOUN
ape-2547	227	31	in	in	ADP
ape-2547	227	32	politics	politic	NOUN
ape-2547	227	33	and	and	CCONJ
ape-2547	227	34	economic	economic	ADJ
ape-2547	227	35	vol	vol	NOUN
ape-2547	227	36	.	.	PROPN
ape-2547	228	1	3	3	NUM
ape-2547	228	2	,	,	PUNCT
ape-2547	228	3	no	no	INTJ
ape-2547	228	4	.	.	NOUN
ape-2547	228	5	1	1	NUM
ape-2547	228	6	,	,	PUNCT
ape-2547	228	7	2020	2020	NUM
ape-2547	228	8	27	27	NUM
ape-2547	228	9	published	publish	VERB
ape-2547	228	10	by	by	ADP
ape-2547	228	11	scholink	scholink	PROPN
ape-2547	228	12	inc	inc	PROPN
ape-2547	228	13	.	.	PROPN
ape-2547	228	14	1	1	NUM
ape-2547	228	15	.	.	X
ape-2547	228	16	quality	quality	NOUN
ape-2547	228	17	of	of	ADP
ape-2547	228	18	service	service	NOUN
ape-2547	228	19	(	(	PUNCT
ape-2547	228	20	x1	x1	PROPN
ape-2547	228	21	)	)	PUNCT
ape-2547	228	22	2	2	NUM
ape-2547	228	23	.	.	X
ape-2547	229	1	facilities	facility	NOUN
ape-2547	229	2	(	(	PUNCT
ape-2547	229	3	x2	x2	PROPN
ape-2547	229	4	)	)	PUNCT
ape-2547	229	5	b.	b.	PROPN
ape-2547	230	1	dependent	dependent	ADJ
ape-2547	230	2	variable	variable	NOUN
ape-2547	230	3	:	:	PUNCT
ape-2547	230	4	the	the	DET
ape-2547	230	5	dependent	dependent	ADJ
ape-2547	230	6	variable	variable	NOUN
ape-2547	230	7	is	be	AUX
ape-2547	230	8	the	the	DET
ape-2547	230	9	variable	variable	ADJ
ape-2547	230	10	whose	whose	DET
ape-2547	230	11	value	value	NOUN
ape-2547	230	12	is	be	AUX
ape-2547	230	13	influenced	influence	VERB
ape-2547	230	14	by	by	ADP
ape-2547	230	15	the	the	DET
ape-2547	230	16	independent	independent	ADJ
ape-2547	230	17	variable	variable	NOUN
ape-2547	230	18	(	(	PUNCT
ape-2547	230	19	husein	husein	PROPN
ape-2547	230	20	umar	umar	PROPN
ape-2547	230	21	,	,	PUNCT
ape-2547	230	22	2001	2001	NUM
ape-2547	230	23	)	)	PUNCT
ape-2547	230	24	.	.	PUNCT
ape-2547	231	1	the	the	DET
ape-2547	231	2	dependent	dependent	ADJ
ape-2547	231	3	variable	variable	NOUN
ape-2547	231	4	that	that	PRON
ape-2547	231	5	will	will	AUX
ape-2547	231	6	be	be	AUX
ape-2547	231	7	examined	examine	VERB
ape-2547	231	8	in	in	ADP
ape-2547	231	9	this	this	DET
ape-2547	231	10	study	study	NOUN
ape-2547	231	11	is	be	AUX
ape-2547	231	12	patient	patient	ADJ
ape-2547	231	13	satisfaction	satisfaction	NOUN
ape-2547	231	14	(	(	PUNCT
ape-2547	231	15	y	y	NOUN
ape-2547	231	16	)	)	PUNCT
ape-2547	231	17	.	.	PUNCT
ape-2547	232	1	2	2	X
ape-2547	232	2	.	.	X
ape-2547	232	3	operational	operational	ADJ
ape-2547	232	4	definitions	definition	NOUN
ape-2547	232	5	operational	operational	ADJ
ape-2547	232	6	definition	definition	NOUN
ape-2547	232	7	is	be	AUX
ape-2547	232	8	to	to	PART
ape-2547	232	9	attach	attach	VERB
ape-2547	232	10	meaning	meaning	NOUN
ape-2547	232	11	to	to	ADP
ape-2547	232	12	a	a	DET
ape-2547	232	13	variable	variable	NOUN
ape-2547	232	14	by	by	ADP
ape-2547	232	15	defining	define	VERB
ape-2547	232	16	the	the	DET
ape-2547	232	17	activities	activity	NOUN
ape-2547	232	18	or	or	CCONJ
ape-2547	232	19	actions	action	NOUN
ape-2547	232	20	necessary	necessary	ADJ
ape-2547	232	21	to	to	PART
ape-2547	232	22	measure	measure	VERB
ape-2547	232	23	that	that	DET
ape-2547	232	24	variable	variable	NOUN
ape-2547	232	25	.	.	PUNCT
ape-2547	233	1	the	the	DET
ape-2547	233	2	operational	operational	ADJ
ape-2547	233	3	definition	definition	NOUN
ape-2547	233	4	explains	explain	VERB
ape-2547	233	5	variables	variable	NOUN
ape-2547	233	6	,	,	PUNCT
ape-2547	233	7	making	make	VERB
ape-2547	233	8	it	it	PRON
ape-2547	233	9	possible	possible	ADJ
ape-2547	233	10	for	for	SCONJ
ape-2547	233	11	researchers	researcher	NOUN
ape-2547	233	12	to	to	PART
ape-2547	233	13	take	take	VERB
ape-2547	233	14	measurements	measurement	NOUN
ape-2547	233	15	in	in	ADP
ape-2547	233	16	the	the	DET
ape-2547	233	17	same	same	ADJ
ape-2547	233	18	way	way	NOUN
ape-2547	233	19	or	or	CCONJ
ape-2547	233	20	develop	develop	VERB
ape-2547	233	21	better	well	ADJ
ape-2547	233	22	ways	way	NOUN
ape-2547	233	23	of	of	ADP
ape-2547	233	24	measurement	measurement	NOUN
ape-2547	233	25	,	,	PUNCT
ape-2547	233	26	indriantoro	indriantoro	PROPN
ape-2547	233	27	and	and	CCONJ
ape-2547	233	28	supomo	supomo	ADJ
ape-2547	233	29	(	(	PUNCT
ape-2547	233	30	2002	2002	NUM
ape-2547	233	31	)	)	PUNCT
ape-2547	233	32	.	.	PUNCT
ape-2547	234	1	as	as	ADP
ape-2547	234	2	for	for	ADP
ape-2547	234	3	the	the	DET
ape-2547	234	4	operational	operational	ADJ
ape-2547	234	5	definitions	definition	NOUN
ape-2547	234	6	in	in	ADP
ape-2547	234	7	this	this	DET
ape-2547	234	8	study	study	NOUN
ape-2547	234	9	are	be	AUX
ape-2547	234	10	as	as	SCONJ
ape-2547	234	11	follows	follow	VERB
ape-2547	234	12	:	:	PUNCT
ape-2547	234	13	1	1	NUM
ape-2547	234	14	)	)	PUNCT
ape-2547	234	15	independent	independent	ADJ
ape-2547	234	16	variable	variable	NOUN
ape-2547	234	17	,	,	PUNCT
ape-2547	234	18	which	which	PRON
ape-2547	234	19	consists	consist	VERB
ape-2547	234	20	of	of	ADP
ape-2547	234	21	:	:	PUNCT
ape-2547	234	22	a.	a.	NOUN
ape-2547	234	23	service	service	NOUN
ape-2547	234	24	quality	quality	NOUN
ape-2547	234	25	(	(	PUNCT
ape-2547	234	26	x1	x1	ADJ
ape-2547	234	27	)	)	PUNCT
ape-2547	234	28	quality	quality	NOUN
ape-2547	234	29	of	of	ADP
ape-2547	234	30	service	service	NOUN
ape-2547	234	31	is	be	AUX
ape-2547	234	32	a	a	DET
ape-2547	234	33	measure	measure	NOUN
ape-2547	234	34	of	of	ADP
ape-2547	234	35	how	how	SCONJ
ape-2547	234	36	well	well	ADV
ape-2547	234	37	the	the	DET
ape-2547	234	38	level	level	NOUN
ape-2547	234	39	of	of	ADP
ape-2547	234	40	service	service	NOUN
ape-2547	234	41	provided	provide	VERB
ape-2547	234	42	is	be	AUX
ape-2547	234	43	able	able	ADJ
ape-2547	234	44	to	to	PART
ape-2547	234	45	match	match	VERB
ape-2547	234	46	customer	customer	NOUN
ape-2547	234	47	expectations	expectation	NOUN
ape-2547	234	48	.	.	PUNCT
ape-2547	235	1	indicator	indicator	NOUN
ape-2547	235	2	:	:	PUNCT
ape-2547	235	3	1	1	X
ape-2547	235	4	)	)	PUNCT
ape-2547	235	5	reliability	reliability	NOUN
ape-2547	235	6	2	2	NUM
ape-2547	235	7	)	)	PUNCT
ape-2547	235	8	responsiveness	responsiveness	NOUN
ape-2547	235	9	3	3	NUM
ape-2547	235	10	)	)	PUNCT
ape-2547	235	11	assurance	assurance	NOUN
ape-2547	235	12	4	4	NUM
ape-2547	235	13	)	)	PUNCT
ape-2547	235	14	empathy	empathy	NOUN
ape-2547	235	15	5	5	NUM
ape-2547	235	16	)	)	PUNCT
ape-2547	235	17	tangible	tangible	ADJ
ape-2547	235	18	dimensions	dimension	NOUN
ape-2547	235	19	b.	b.	PROPN
ape-2547	235	20	facilities	facility	NOUN
ape-2547	235	21	(	(	PUNCT
ape-2547	235	22	x2	x2	PROPN
ape-2547	235	23	)	)	PUNCT
ape-2547	235	24	according	accord	VERB
ape-2547	235	25	to	to	ADP
ape-2547	235	26	zakiah	zakiah	PROPN
ape-2547	235	27	daradjat	daradjat	NOUN
ape-2547	235	28	and	and	CCONJ
ape-2547	235	29	anastasia	anastasia	PROPN
ape-2547	235	30	,	,	PUNCT
ape-2547	235	31	facilities	facility	NOUN
ape-2547	235	32	are	be	AUX
ape-2547	235	33	all	all	PRON
ape-2547	235	34	things	thing	NOUN
ape-2547	235	35	that	that	PRON
ape-2547	235	36	can	can	AUX
ape-2547	235	37	facilitate	facilitate	VERB
ape-2547	235	38	efforts	effort	NOUN
ape-2547	235	39	and	and	CCONJ
ape-2547	235	40	facilitate	facilitate	VERB
ape-2547	235	41	work	work	NOUN
ape-2547	235	42	in	in	ADP
ape-2547	235	43	order	order	NOUN
ape-2547	235	44	to	to	PART
ape-2547	235	45	achieve	achieve	VERB
ape-2547	235	46	a	a	DET
ape-2547	235	47	goal	goal	NOUN
ape-2547	235	48	.	.	PUNCT
ape-2547	236	1	meanwhile	meanwhile	ADV
ape-2547	236	2	,	,	PUNCT
ape-2547	236	3	according	accord	VERB
ape-2547	236	4	to	to	ADP
ape-2547	236	5	suhaisimi	suhaisimi	PROPN
ape-2547	236	6	arikonto	arikonto	NOUN
ape-2547	236	7	,	,	PUNCT
ape-2547	236	8	facilities	facility	NOUN
ape-2547	236	9	are	be	AUX
ape-2547	236	10	all	all	PRON
ape-2547	236	11	things	thing	NOUN
ape-2547	236	12	that	that	PRON
ape-2547	236	13	can	can	AUX
ape-2547	236	14	facilitate	facilitate	VERB
ape-2547	236	15	,	,	PUNCT
ape-2547	236	16	facilitate	facilitate	VERB
ape-2547	236	17	the	the	DET
ape-2547	236	18	implementation	implementation	NOUN
ape-2547	236	19	of	of	ADP
ape-2547	236	20	a	a	DET
ape-2547	236	21	business	business	NOUN
ape-2547	236	22	.	.	PUNCT
ape-2547	237	1	facilities	facility	NOUN
ape-2547	237	2	are	be	AUX
ape-2547	237	3	all	all	PRON
ape-2547	237	4	things	thing	NOUN
ape-2547	237	5	that	that	PRON
ape-2547	237	6	make	make	VERB
ape-2547	237	7	it	it	PRON
ape-2547	237	8	easier	easy	ADJ
ape-2547	237	9	for	for	SCONJ
ape-2547	237	10	patients	patient	NOUN
ape-2547	237	11	to	to	PART
ape-2547	237	12	benefit	benefit	VERB
ape-2547	237	13	from	from	ADP
ape-2547	237	14	the	the	DET
ape-2547	237	15	services	service	NOUN
ape-2547	237	16	provided	provide	VERB
ape-2547	237	17	by	by	ADP
ape-2547	237	18	the	the	DET
ape-2547	237	19	hospital	hospital	NOUN
ape-2547	237	20	.	.	PUNCT
ape-2547	238	1	indicator	indicator	NOUN
ape-2547	238	2	:	:	PUNCT
ape-2547	238	3	1	1	X
ape-2547	238	4	)	)	PUNCT
ape-2547	238	5	completeness	completeness	NOUN
ape-2547	238	6	2	2	NUM
ape-2547	238	7	)	)	PUNCT
ape-2547	238	8	comfort	comfort	NOUN
ape-2547	238	9	and	and	CCONJ
ape-2547	238	10	cleanliness	cleanliness	NOUN
ape-2547	238	11	of	of	ADP
ape-2547	238	12	the	the	DET
ape-2547	238	13	room	room	NOUN
ape-2547	238	14	3	3	NUM
ape-2547	238	15	)	)	PUNCT
ape-2547	238	16	condition	condition	NOUN
ape-2547	238	17	of	of	ADP
ape-2547	238	18	the	the	DET
ape-2547	238	19	facility	facility	NOUN
ape-2547	238	20	2	2	NUM
ape-2547	238	21	)	)	PUNCT
ape-2547	238	22	dependent	dependent	ADJ
ape-2547	238	23	variable	variable	NOUN
ape-2547	238	24	(	(	PUNCT
ape-2547	238	25	dependent	dependent	ADJ
ape-2547	238	26	)	)	PUNCT
ape-2547	238	27	,	,	PUNCT
ape-2547	238	28	namely	namely	ADV
ape-2547	238	29	:	:	PUNCT
ape-2547	238	30	customer	customer	NOUN
ape-2547	238	31	satisfaction	satisfaction	NOUN
ape-2547	238	32	(	(	PUNCT
ape-2547	238	33	y	y	NOUN
ape-2547	238	34	)	)	PUNCT
ape-2547	238	35	customer	customer	NOUN
ape-2547	238	36	satisfaction	satisfaction	NOUN
ape-2547	238	37	is	be	AUX
ape-2547	238	38	a	a	DET
ape-2547	238	39	feeling	feeling	NOUN
ape-2547	238	40	of	of	ADP
ape-2547	238	41	pleasure	pleasure	NOUN
ape-2547	238	42	or	or	CCONJ
ape-2547	238	43	disappointment	disappointment	NOUN
ape-2547	238	44	someone	someone	PRON
ape-2547	238	45	who	who	PRON
ape-2547	238	46	appears	appear	VERB
ape-2547	238	47	after	after	ADP
ape-2547	238	48	comparing	compare	VERB
ape-2547	238	49	the	the	DET
ape-2547	238	50	performance	performance	NOUN
ape-2547	238	51	(	(	PUNCT
ape-2547	238	52	results	result	NOUN
ape-2547	238	53	)	)	PUNCT
ape-2547	238	54	of	of	ADP
ape-2547	238	55	products	product	NOUN
ape-2547	238	56	thought	think	VERB
ape-2547	238	57	to	to	ADP
ape-2547	238	58	the	the	DET
ape-2547	238	59	expected	expect	VERB
ape-2547	238	60	performance	performance	NOUN
ape-2547	238	61	(	(	PUNCT
ape-2547	238	62	kotler	kotler	NOUN
ape-2547	238	63	,	,	PUNCT
ape-2547	238	64	2005	2005	NUM
ape-2547	238	65	,	,	PUNCT
ape-2547	238	66	p.	p.	NOUN
ape-2547	238	67	70	70	NUM
ape-2547	238	68	)	)	PUNCT
ape-2547	238	69	.	.	PUNCT
ape-2547	239	1	3	3	X
ape-2547	239	2	)	)	PUNCT
ape-2547	239	3	patient	patient	ADJ
ape-2547	239	4	satisfaction	satisfaction	NOUN
ape-2547	239	5	(	(	PUNCT
ape-2547	239	6	y	y	NOUN
ape-2547	239	7	)	)	PUNCT
ape-2547	239	8	patient	patient	ADJ
ape-2547	239	9	satisfaction	satisfaction	NOUN
ape-2547	239	10	is	be	AUX
ape-2547	239	11	a	a	DET
ape-2547	239	12	natural	natural	ADJ
ape-2547	239	13	thing	thing	NOUN
ape-2547	239	14	obtained	obtain	VERB
ape-2547	239	15	by	by	ADP
ape-2547	239	16	all	all	DET
ape-2547	239	17	patients	patient	NOUN
ape-2547	239	18	in	in	ADP
ape-2547	239	19	the	the	DET
ape-2547	239	20	dental	dental	ADJ
ape-2547	239	21	and	and	CCONJ
ape-2547	239	22	oral	oral	ADJ
ape-2547	239	23	hospital	hospital	NOUN
ape-2547	239	24	of	of	ADP
ape-2547	239	25	gt	gt	PROPN
ape-2547	239	26	.	.	PUNCT
ape-2547	240	1	hasan	hasan	PROPN
ape-2547	240	2	safe	safe	PROPN
ape-2547	240	3	.	.	PUNCT
ape-2547	241	1	patient	patient	ADJ
ape-2547	241	2	satisfaction	satisfaction	NOUN
ape-2547	241	3	is	be	AUX
ape-2547	241	4	inseparable	inseparable	ADJ
ape-2547	241	5	from	from	ADP
ape-2547	241	6	the	the	DET
ape-2547	241	7	service	service	NOUN
ape-2547	241	8	it	it	PRON
ape-2547	241	9	receives	receive	VERB
ape-2547	241	10	,	,	PUNCT
ape-2547	241	11	the	the	PRON
ape-2547	241	12	better	well	ADJ
ape-2547	241	13	the	the	DET
ape-2547	241	14	level	level	NOUN
ape-2547	241	15	of	of	ADP
ape-2547	241	16	service	service	NOUN
ape-2547	241	17	received	receive	VERB
ape-2547	241	18	,	,	PUNCT
ape-2547	241	19	the	the	DET
ape-2547	241	20	patient	patient	NOUN
ape-2547	241	21	will	will	AUX
ape-2547	241	22	feel	feel	VERB
ape-2547	241	23	satisfied	satisfied	ADJ
ape-2547	241	24	and	and	CCONJ
ape-2547	241	25	if	if	SCONJ
ape-2547	241	26	otherwise	otherwise	ADV
ape-2547	241	27	it	it	PRON
ape-2547	241	28	is	be	AUX
ape-2547	241	29	not	not	PART
ape-2547	241	30	satisfied	satisfied	ADJ
ape-2547	241	31	.	.	PUNCT
ape-2547	242	1	the	the	DET
ape-2547	242	2	indicators	indicator	NOUN
ape-2547	242	3	of	of	ADP
ape-2547	242	4	patient	patient	ADJ
ape-2547	242	5	satisfaction	satisfaction	NOUN
ape-2547	242	6	are	be	AUX
ape-2547	242	7	:	:	PUNCT
ape-2547	242	8	1	1	X
ape-2547	242	9	.	.	X
ape-2547	242	10	timely	timely	ADJ
ape-2547	242	11	service	service	NOUN
ape-2547	242	12	2	2	NUM
ape-2547	242	13	.	.	PUNCT
ape-2547	242	14	adequate	adequate	ADJ
ape-2547	242	15	facilities	facility	NOUN
ape-2547	242	16	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	242	17	advances	advance	VERB
ape-2547	242	18	in	in	ADP
ape-2547	242	19	politics	politic	NOUN
ape-2547	242	20	and	and	CCONJ
ape-2547	242	21	economic	economic	ADJ
ape-2547	242	22	vol	vol	NOUN
ape-2547	242	23	.	.	PROPN
ape-2547	243	1	3	3	NUM
ape-2547	243	2	,	,	PUNCT
ape-2547	243	3	no	no	INTJ
ape-2547	243	4	.	.	NOUN
ape-2547	243	5	1	1	NUM
ape-2547	243	6	,	,	PUNCT
ape-2547	243	7	2020	2020	NUM
ape-2547	243	8	28	28	NUM
ape-2547	243	9	published	publish	VERB
ape-2547	243	10	by	by	ADP
ape-2547	243	11	scholink	scholink	PROPN
ape-2547	243	12	inc	inc	PROPN
ape-2547	243	13	.	.	PROPN
ape-2547	244	1	3	3	X
ape-2547	244	2	.	.	X
ape-2547	244	3	seating	seating	NOUN
ape-2547	244	4	is	be	AUX
ape-2547	244	5	available	available	ADJ
ape-2547	244	6	4	4	NUM
ape-2547	244	7	.	.	PUNCT
ape-2547	245	1	quick	quick	ADJ
ape-2547	245	2	maintenance	maintenance	NOUN
ape-2547	245	3	completed	complete	VERB
ape-2547	245	4	5	5	NUM
ape-2547	245	5	.	.	PUNCT
ape-2547	245	6	comfortable	comfortable	ADJ
ape-2547	245	7	treatment	treatment	NOUN
ape-2547	245	8	room	room	NOUN
ape-2547	245	9	4	4	NUM
ape-2547	245	10	.	.	PUNCT
ape-2547	245	11	methodologis	methodologis	ADJ
ape-2547	245	12	this	this	DET
ape-2547	245	13	research	research	NOUN
ape-2547	245	14	was	be	AUX
ape-2547	245	15	conducted	conduct	VERB
ape-2547	245	16	using	use	VERB
ape-2547	245	17	a	a	DET
ape-2547	245	18	quantitative	quantitative	ADJ
ape-2547	245	19	descriptive	descriptive	ADJ
ape-2547	245	20	analysis	analysis	NOUN
ape-2547	245	21	research	research	NOUN
ape-2547	245	22	approach	approach	NOUN
ape-2547	245	23	.	.	PUNCT
ape-2547	246	1	research	research	NOUN
ape-2547	246	2	sites	site	NOUN
ape-2547	246	3	,	,	PUNCT
ape-2547	246	4	this	this	DET
ape-2547	246	5	research	research	NOUN
ape-2547	246	6	will	will	AUX
ape-2547	246	7	be	be	AUX
ape-2547	246	8	conducted	conduct	VERB
ape-2547	246	9	at	at	ADP
ape-2547	246	10	ggm	ggm	PROPN
ape-2547	246	11	.	.	PUNCT
ape-2547	247	1	hasan	hasan	PROPN
ape-2547	247	2	aman	aman	PROPN
ape-2547	247	3	jl	jl	PROPN
ape-2547	247	4	.	.	PUNCT
ape-2547	248	1	simpangulin	simpangulin	PROPN
ape-2547	248	2	no.28	no.28	PROPN
ape-2547	248	3	banjarmasin	banjarmasin	PROPN
ape-2547	248	4	south	south	PROPN
ape-2547	248	5	kalimantan	kalimantan	PROPN
ape-2547	248	6	province	province	PROPN
ape-2547	248	7	population	population	PROPN
ape-2547	248	8	,	,	PUNCT
ape-2547	248	9	samples	sample	NOUN
ape-2547	248	10	,	,	PUNCT
ape-2547	248	11	and	and	CCONJ
ape-2547	248	12	sampling	sample	VERB
ape-2547	248	13	techniques	technique	NOUN
ape-2547	248	14	1	1	NUM
ape-2547	248	15	)	)	PUNCT
ape-2547	248	16	population	population	NOUN
ape-2547	248	17	,	,	PUNCT
ape-2547	248	18	is	be	AUX
ape-2547	248	19	a	a	DET
ape-2547	248	20	generalization	generalization	NOUN
ape-2547	248	21	area	area	NOUN
ape-2547	248	22	consisting	consist	VERB
ape-2547	248	23	of	of	ADP
ape-2547	248	24	objects	object	NOUN
ape-2547	248	25	or	or	CCONJ
ape-2547	248	26	subjects	subject	NOUN
ape-2547	248	27	that	that	PRON
ape-2547	248	28	have	have	VERB
ape-2547	248	29	certain	certain	ADJ
ape-2547	248	30	qualities	quality	NOUN
ape-2547	248	31	and	and	CCONJ
ape-2547	248	32	characteristics	characteristic	NOUN
ape-2547	248	33	determined	determine	VERB
ape-2547	248	34	by	by	ADP
ape-2547	248	35	researchers	researcher	NOUN
ape-2547	248	36	to	to	PART
ape-2547	248	37	be	be	AUX
ape-2547	248	38	studied	study	VERB
ape-2547	248	39	and	and	CCONJ
ape-2547	248	40	then	then	ADV
ape-2547	248	41	conclusions	conclusion	NOUN
ape-2547	248	42	drawn	draw	VERB
ape-2547	248	43	.	.	PUNCT
ape-2547	249	1	the	the	DET
ape-2547	249	2	population	population	NOUN
ape-2547	249	3	in	in	ADP
ape-2547	249	4	this	this	DET
ape-2547	249	5	study	study	NOUN
ape-2547	249	6	were	be	AUX
ape-2547	249	7	all	all	PRON
ape-2547	249	8	4988	4988	NUM
ape-2547	249	9	patients	patient	NOUN
ape-2547	249	10	who	who	PRON
ape-2547	249	11	visited	visit	VERB
ape-2547	249	12	the	the	DET
ape-2547	249	13	rsgm	rsgm	NOUN
ape-2547	249	14	.	.	PUNCT
ape-2547	250	1	2	2	NUM
ape-2547	250	2	)	)	PUNCT
ape-2547	250	3	samples	sample	NOUN
ape-2547	250	4	,	,	PUNCT
ape-2547	250	5	the	the	DET
ape-2547	250	6	sample	sample	NOUN
ape-2547	250	7	is	be	AUX
ape-2547	250	8	part	part	NOUN
ape-2547	250	9	of	of	ADP
ape-2547	250	10	the	the	DET
ape-2547	250	11	total	total	ADJ
ape-2547	250	12	characteristics	characteristic	NOUN
ape-2547	250	13	possessed	possess	VERB
ape-2547	250	14	by	by	ADP
ape-2547	250	15	the	the	DET
ape-2547	250	16	population	population	NOUN
ape-2547	250	17	(	(	PUNCT
ape-2547	250	18	sugiyono	sugiyono	PROPN
ape-2547	250	19	,	,	PUNCT
ape-2547	250	20	2004	2004	NUM
ape-2547	250	21	)	)	PUNCT
ape-2547	250	22	.	.	PUNCT
ape-2547	251	1	sampling	sample	VERB
ape-2547	251	2	is	be	AUX
ape-2547	251	3	done	do	VERB
ape-2547	251	4	with	with	ADP
ape-2547	251	5	the	the	DET
ape-2547	251	6	consideration	consideration	NOUN
ape-2547	251	7	that	that	SCONJ
ape-2547	251	8	the	the	DET
ape-2547	251	9	population	population	NOUN
ape-2547	251	10	is	be	AUX
ape-2547	251	11	large	large	ADJ
ape-2547	251	12	enough	enough	ADV
ape-2547	251	13	,	,	PUNCT
ape-2547	251	14	so	so	CCONJ
ape-2547	251	15	it	it	PRON
ape-2547	251	16	is	be	AUX
ape-2547	251	17	not	not	PART
ape-2547	251	18	possible	possible	ADJ
ape-2547	251	19	for	for	ADP
ape-2547	251	20	the	the	DET
ape-2547	251	21	entire	entire	ADJ
ape-2547	251	22	population	population	NOUN
ape-2547	251	23	.	.	PUNCT
ape-2547	252	1	3	3	X
ape-2547	252	2	)	)	PUNCT
ape-2547	252	3	sampling	sample	VERB
ape-2547	252	4	methods	method	NOUN
ape-2547	252	5	,	,	PUNCT
ape-2547	252	6	the	the	DET
ape-2547	252	7	sampling	sampling	NOUN
ape-2547	252	8	method	method	NOUN
ape-2547	252	9	in	in	ADP
ape-2547	252	10	this	this	DET
ape-2547	252	11	study	study	NOUN
ape-2547	252	12	was	be	AUX
ape-2547	252	13	conducted	conduct	VERB
ape-2547	252	14	using	use	VERB
ape-2547	252	15	the	the	DET
ape-2547	252	16	non	non	ADJ
ape-2547	252	17	probability	probability	NOUN
ape-2547	252	18	sampling	sampling	NOUN
ape-2547	252	19	method	method	NOUN
ape-2547	252	20	,	,	PUNCT
ape-2547	252	21	which	which	PRON
ape-2547	252	22	is	be	AUX
ape-2547	252	23	a	a	DET
ape-2547	252	24	sampling	sampling	NOUN
ape-2547	252	25	method	method	NOUN
ape-2547	252	26	that	that	PRON
ape-2547	252	27	does	do	AUX
ape-2547	252	28	not	not	PART
ape-2547	252	29	provide	provide	VERB
ape-2547	252	30	the	the	DET
ape-2547	252	31	same	same	ADJ
ape-2547	252	32	opportunity	opportunity	NOUN
ape-2547	252	33	or	or	CCONJ
ape-2547	252	34	opportunity	opportunity	NOUN
ape-2547	252	35	for	for	SCONJ
ape-2547	252	36	each	each	DET
ape-2547	252	37	element	element	NOUN
ape-2547	252	38	or	or	CCONJ
ape-2547	252	39	population	population	NOUN
ape-2547	252	40	to	to	PART
ape-2547	252	41	be	be	AUX
ape-2547	252	42	selected	select	VERB
ape-2547	252	43	as	as	ADP
ape-2547	252	44	a	a	DET
ape-2547	252	45	sample	sample	NOUN
ape-2547	252	46	(	(	PUNCT
ape-2547	252	47	sugiyono	sugiyono	NOUN
ape-2547	252	48	,	,	PUNCT
ape-2547	252	49	2004	2004	NUM
ape-2547	252	50	)	)	PUNCT
ape-2547	252	51	.	.	PUNCT
ape-2547	253	1	the	the	DET
ape-2547	253	2	type	type	NOUN
ape-2547	253	3	of	of	ADP
ape-2547	253	4	probabilty	probabilty	NOUN
ape-2547	253	5	sampling	sample	VERB
ape-2547	253	6	used	use	VERB
ape-2547	253	7	is	be	AUX
ape-2547	253	8	purposive	purposive	ADJ
ape-2547	253	9	sampling	sampling	NOUN
ape-2547	253	10	.	.	PUNCT
ape-2547	254	1	the	the	DET
ape-2547	254	2	purposive	purposive	ADJ
ape-2547	254	3	sampling	sampling	NOUN
ape-2547	254	4	method	method	NOUN
ape-2547	254	5	is	be	AUX
ape-2547	254	6	a	a	DET
ape-2547	254	7	sampling	sampling	NOUN
ape-2547	254	8	method	method	NOUN
ape-2547	254	9	based	base	VERB
ape-2547	254	10	on	on	ADP
ape-2547	254	11	certain	certain	ADJ
ape-2547	254	12	considerations	consideration	NOUN
ape-2547	254	13	and	and	CCONJ
ape-2547	254	14	must	must	AUX
ape-2547	254	15	represent	represent	VERB
ape-2547	254	16	the	the	DET
ape-2547	254	17	population	population	NOUN
ape-2547	254	18	to	to	PART
ape-2547	254	19	be	be	AUX
ape-2547	254	20	studied	study	VERB
ape-2547	254	21	.	.	PUNCT
ape-2547	255	1	the	the	DET
ape-2547	255	2	consideration	consideration	NOUN
ape-2547	255	3	to	to	PART
ape-2547	255	4	be	be	AUX
ape-2547	255	5	taken	take	VERB
ape-2547	255	6	in	in	ADP
ape-2547	255	7	taking	take	VERB
ape-2547	255	8	the	the	DET
ape-2547	255	9	sample	sample	NOUN
ape-2547	255	10	to	to	PART
ape-2547	255	11	be	be	AUX
ape-2547	255	12	investigated	investigate	VERB
ape-2547	255	13	is	be	AUX
ape-2547	255	14	that	that	SCONJ
ape-2547	255	15	the	the	DET
ape-2547	255	16	respondent	respondent	NOUN
ape-2547	255	17	studied	study	VERB
ape-2547	255	18	is	be	AUX
ape-2547	255	19	someone	someone	PRON
ape-2547	255	20	who	who	PRON
ape-2547	255	21	has	have	AUX
ape-2547	255	22	used	use	VERB
ape-2547	255	23	the	the	DET
ape-2547	255	24	rsgm	rsgm	PROPN
ape-2547	255	25	gt	gt	PROPN
ape-2547	255	26	.	.	PUNCT
ape-2547	256	1	hasan	hasan	PROPN
ape-2547	256	2	aman	aman	PROPN
ape-2547	256	3	.	.	PUNCT
ape-2547	257	1	the	the	DET
ape-2547	257	2	number	number	NOUN
ape-2547	257	3	of	of	ADP
ape-2547	257	4	samples	sample	NOUN
ape-2547	257	5	is	be	AUX
ape-2547	257	6	determined	determine	VERB
ape-2547	257	7	using	use	VERB
ape-2547	257	8	the	the	DET
ape-2547	257	9	yamane	yamane	ADJ
ape-2547	257	10	approach	approach	NOUN
ape-2547	257	11	(	(	PUNCT
ape-2547	257	12	ferdinand	ferdinand	PROPN
ape-2547	257	13	,	,	PUNCT
ape-2547	257	14	2006	2006	NUM
ape-2547	257	15	)	)	PUNCT
ape-2547	257	16	.	.	PUNCT
ape-2547	258	1	n	n	CCONJ
ape-2547	258	2	n	n	NOUN
ape-2547	258	3	=	=	SYM
ape-2547	258	4	----------	----------	PUNCT
ape-2547	259	1	1	1	NUM
ape-2547	260	1	+	+	NUM
ape-2547	260	2	nd²	nd²	ADV
ape-2547	261	1	where	where	SCONJ
ape-2547	261	2	:	:	PUNCT
ape-2547	261	3	n	n	NOUN
ape-2547	261	4	=	=	SYM
ape-2547	261	5	sample	sample	NOUN
ape-2547	261	6	n	n	NOUN
ape-2547	261	7	=	=	PUNCT
ape-2547	261	8	total	total	ADJ
ape-2547	261	9	population	population	NOUN
ape-2547	261	10	d	d	NOUN
ape-2547	261	11	=	=	PUNCT
ape-2547	261	12	margin	margin	NOUN
ape-2547	261	13	of	of	ADP
ape-2547	261	14	error	error	NOUN
ape-2547	261	15	by	by	ADP
ape-2547	261	16	using	use	VERB
ape-2547	261	17	a	a	DET
ape-2547	261	18	d	d	NOUN
ape-2547	261	19	value	value	NOUN
ape-2547	261	20	of	of	ADP
ape-2547	261	21	10	10	NUM
ape-2547	261	22	%	%	NOUN
ape-2547	261	23	,	,	PUNCT
ape-2547	261	24	the	the	DET
ape-2547	261	25	following	follow	VERB
ape-2547	261	26	sample	sample	NOUN
ape-2547	261	27	sizes	size	NOUN
ape-2547	261	28	are	be	AUX
ape-2547	261	29	obtained	obtain	VERB
ape-2547	261	30	:	:	PUNCT
ape-2547	261	31	4988	4988	NUM
ape-2547	261	32	n	n	NOUN
ape-2547	261	33	=	=	NOUN
ape-2547	261	34	-----------------------=	-----------------------=	NUM
ape-2547	261	35	98.03	98.03	NUM
ape-2547	261	36	to	to	PART
ape-2547	261	37	100	100	NUM
ape-2547	261	38	respondent	respondent	NOUN
ape-2547	261	39	1	1	NUM
ape-2547	261	40	+	+	NUM
ape-2547	261	41	4988	4988	NUM
ape-2547	261	42	(	(	PUNCT
ape-2547	261	43	0	0	NUM
ape-2547	261	44	,	,	PUNCT
ape-2547	261	45	1)²	1)²	NUM
ape-2547	261	46	data	datum	NOUN
ape-2547	261	47	types	type	NOUN
ape-2547	261	48	and	and	CCONJ
ape-2547	261	49	sources	source	NOUN
ape-2547	261	50	:	:	PUNCT
ape-2547	261	51	rsgm	rsgm	PROPN
ape-2547	261	52	gtha	gtha	VERB
ape-2547	261	53	the	the	DET
ape-2547	261	54	type	type	NOUN
ape-2547	261	55	of	of	ADP
ape-2547	261	56	data	datum	NOUN
ape-2547	261	57	in	in	ADP
ape-2547	261	58	this	this	DET
ape-2547	261	59	study	study	NOUN
ape-2547	261	60	is	be	AUX
ape-2547	261	61	to	to	PART
ape-2547	261	62	use	use	VERB
ape-2547	261	63	primary	primary	ADJ
ape-2547	261	64	data	datum	NOUN
ape-2547	261	65	.	.	PUNCT
ape-2547	262	1	primary	primary	ADJ
ape-2547	262	2	data	datum	NOUN
ape-2547	262	3	is	be	AUX
ape-2547	262	4	a	a	DET
ape-2547	262	5	source	source	NOUN
ape-2547	262	6	of	of	ADP
ape-2547	262	7	research	research	NOUN
ape-2547	262	8	data	datum	NOUN
ape-2547	262	9	obtained	obtain	VERB
ape-2547	262	10	directly	directly	ADV
ape-2547	262	11	from	from	ADP
ape-2547	262	12	original	original	ADJ
ape-2547	262	13	sources	source	NOUN
ape-2547	262	14	/	/	SYM
ape-2547	262	15	without	without	ADP
ape-2547	262	16	going	go	VERB
ape-2547	262	17	through	through	ADP
ape-2547	262	18	intermediary	intermediary	ADJ
ape-2547	262	19	media	medium	NOUN
ape-2547	262	20	(	(	PUNCT
ape-2547	262	21	supranto	supranto	NOUN
ape-2547	262	22	,	,	PUNCT
ape-2547	262	23	1994	1994	NUM
ape-2547	262	24	)	)	PUNCT
ape-2547	262	25	.	.	PUNCT
ape-2547	263	1	primary	primary	ADJ
ape-2547	263	2	data	datum	NOUN
ape-2547	263	3	used	use	VERB
ape-2547	263	4	in	in	ADP
ape-2547	263	5	this	this	DET
ape-2547	263	6	study	study	NOUN
ape-2547	263	7	were	be	AUX
ape-2547	263	8	obtained	obtain	VERB
ape-2547	263	9	from	from	ADP
ape-2547	263	10	questionnaires	questionnaire	NOUN
ape-2547	263	11	filled	fill	VERB
ape-2547	263	12	out	out	ADP
ape-2547	263	13	by	by	ADP
ape-2547	263	14	respondents	respondent	NOUN
ape-2547	263	15	directly	directly	ADV
ape-2547	263	16	to	to	ADP
ape-2547	263	17	users	user	NOUN
ape-2547	263	18	of	of	ADP
ape-2547	263	19	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	263	20	advances	advance	NOUN
ape-2547	263	21	in	in	ADP
ape-2547	263	22	politics	politic	NOUN
ape-2547	263	23	and	and	CCONJ
ape-2547	263	24	economic	economic	ADJ
ape-2547	263	25	vol	vol	NOUN
ape-2547	263	26	.	.	PROPN
ape-2547	264	1	3	3	NUM
ape-2547	264	2	,	,	PUNCT
ape-2547	264	3	no	no	INTJ
ape-2547	264	4	.	.	NOUN
ape-2547	264	5	1	1	NUM
ape-2547	264	6	,	,	PUNCT
ape-2547	264	7	2020	2020	NUM
ape-2547	264	8	29	29	NUM
ape-2547	264	9	published	publish	VERB
ape-2547	264	10	by	by	ADP
ape-2547	264	11	scholink	scholink	PROPN
ape-2547	264	12	inc	inc	PROPN
ape-2547	264	13	.	.	PUNCT
ape-2547	265	1	the	the	DET
ape-2547	265	2	rsgm	rsgm	PROPN
ape-2547	265	3	gt	gt	PROPN
ape-2547	265	4	service	service	PROPN
ape-2547	265	5	.	.	PUNCT
ape-2547	266	1	hasan	hasan	PROPN
ape-2547	266	2	aman	aman	PROPN
ape-2547	266	3	.	.	PUNCT
ape-2547	267	1	4.1	4.1	NUM
ape-2547	267	2	data	datum	NOUN
ape-2547	267	3	collection	collection	NOUN
ape-2547	267	4	methods	method	NOUN
ape-2547	267	5	research	research	NOUN
ape-2547	267	6	data	datum	NOUN
ape-2547	267	7	that	that	PRON
ape-2547	267	8	will	will	AUX
ape-2547	267	9	be	be	AUX
ape-2547	267	10	used	use	VERB
ape-2547	267	11	in	in	ADP
ape-2547	267	12	this	this	DET
ape-2547	267	13	study	study	NOUN
ape-2547	267	14	were	be	AUX
ape-2547	267	15	collected	collect	VERB
ape-2547	267	16	with	with	ADP
ape-2547	267	17	an	an	DET
ape-2547	267	18	instrument	instrument	NOUN
ape-2547	267	19	in	in	ADP
ape-2547	267	20	the	the	DET
ape-2547	267	21	form	form	NOUN
ape-2547	267	22	of	of	ADP
ape-2547	267	23	a	a	DET
ape-2547	267	24	questionnaire	questionnaire	NOUN
ape-2547	267	25	.	.	PUNCT
ape-2547	268	1	the	the	DET
ape-2547	268	2	questionnaire	questionnaire	NOUN
ape-2547	268	3	is	be	AUX
ape-2547	268	4	a	a	DET
ape-2547	268	5	list	list	NOUN
ape-2547	268	6	of	of	ADP
ape-2547	268	7	questions	question	NOUN
ape-2547	268	8	that	that	PRON
ape-2547	268	9	includes	include	VERB
ape-2547	268	10	all	all	DET
ape-2547	268	11	statements	statement	NOUN
ape-2547	268	12	and	and	CCONJ
ape-2547	268	13	questions	question	NOUN
ape-2547	268	14	that	that	PRON
ape-2547	268	15	will	will	AUX
ape-2547	268	16	be	be	AUX
ape-2547	268	17	used	use	VERB
ape-2547	268	18	to	to	PART
ape-2547	268	19	obtain	obtain	VERB
ape-2547	268	20	data	datum	NOUN
ape-2547	268	21	,	,	PUNCT
ape-2547	268	22	whether	whether	SCONJ
ape-2547	268	23	done	do	VERB
ape-2547	268	24	by	by	ADP
ape-2547	268	25	telephone	telephone	NOUN
ape-2547	268	26	,	,	PUNCT
ape-2547	268	27	letter	letter	NOUN
ape-2547	268	28	or	or	CCONJ
ape-2547	268	29	face	face	VERB
ape-2547	268	30	to	to	ADP
ape-2547	268	31	face	face	NOUN
ape-2547	268	32	(	(	PUNCT
ape-2547	268	33	ferdinand	ferdinand	NOUN
ape-2547	268	34	,	,	PUNCT
ape-2547	268	35	2006	2006	NUM
ape-2547	268	36	)	)	PUNCT
ape-2547	268	37	.	.	PUNCT
ape-2547	269	1	basically	basically	ADV
ape-2547	269	2	the	the	DET
ape-2547	269	3	use	use	NOUN
ape-2547	269	4	of	of	ADP
ape-2547	269	5	measuring	measure	VERB
ape-2547	269	6	instruments	instrument	NOUN
ape-2547	269	7	in	in	ADP
ape-2547	269	8	the	the	DET
ape-2547	269	9	form	form	NOUN
ape-2547	269	10	of	of	ADP
ape-2547	269	11	a	a	DET
ape-2547	269	12	questionnaire	questionnaire	NOUN
ape-2547	269	13	has	have	VERB
ape-2547	269	14	similarities	similarity	NOUN
ape-2547	269	15	in	in	ADP
ape-2547	269	16	terms	term	NOUN
ape-2547	269	17	of	of	ADP
ape-2547	269	18	assumptions	assumption	NOUN
ape-2547	269	19	,	,	PUNCT
ape-2547	269	20	strengths	strength	NOUN
ape-2547	269	21	and	and	CCONJ
ape-2547	269	22	weaknesses	weakness	NOUN
ape-2547	269	23	,	,	PUNCT
ape-2547	269	24	therefore	therefore	ADV
ape-2547	269	25	the	the	DET
ape-2547	269	26	authors	author	NOUN
ape-2547	269	27	use	use	VERB
ape-2547	269	28	the	the	DET
ape-2547	269	29	reason	reason	NOUN
ape-2547	269	30	for	for	ADP
ape-2547	269	31	using	use	VERB
ape-2547	269	32	the	the	DET
ape-2547	269	33	questionnaire	questionnaire	NOUN
ape-2547	269	34	method	method	NOUN
ape-2547	269	35	.	.	PUNCT
ape-2547	270	1	scoring	score	VERB
ape-2547	270	2	the	the	DET
ape-2547	270	3	questionnaire	questionnaire	NOUN
ape-2547	270	4	answers	answer	NOUN
ape-2547	270	5	was	be	AUX
ape-2547	270	6	determined	determine	VERB
ape-2547	270	7	using	use	VERB
ape-2547	270	8	a	a	DET
ape-2547	270	9	scale	scale	NOUN
ape-2547	270	10	likert	likert	NOUN
ape-2547	270	11	is	be	AUX
ape-2547	270	12	5	5	NUM
ape-2547	270	13	,	,	PUNCT
ape-2547	270	14	4	4	NUM
ape-2547	270	15	,	,	PUNCT
ape-2547	270	16	3	3	NUM
ape-2547	270	17	,	,	PUNCT
ape-2547	270	18	2	2	NUM
ape-2547	270	19	,	,	PUNCT
ape-2547	270	20	1	1	NUM
ape-2547	270	21	.	.	NOUN
ape-2547	270	22	1	1	NUM
ape-2547	270	23	.	.	X
ape-2547	271	1	=	=	PUNCT
ape-2547	271	2	very	very	ADV
ape-2547	271	3	dissatisfied	dissatisfied	ADJ
ape-2547	271	4	2	2	NUM
ape-2547	271	5	.	.	PUNCT
ape-2547	271	6	=	=	PRON
ape-2547	271	7	not	not	PART
ape-2547	271	8	satisfied	satisfied	ADJ
ape-2547	271	9	3	3	NUM
ape-2547	271	10	.	.	PUNCT
ape-2547	272	1	=	=	SYM
ape-2547	272	2	quite	quite	ADV
ape-2547	272	3	satisfied	satisfied	ADJ
ape-2547	272	4	4	4	NUM
ape-2547	272	5	.	.	PUNCT
ape-2547	272	6	=	=	PRON
ape-2547	272	7	satisfied	satisfied	ADJ
ape-2547	272	8	5	5	NUM
ape-2547	272	9	.	.	PUNCT
ape-2547	273	1	=	=	PUNCT
ape-2547	273	2	very	very	ADV
ape-2547	273	3	satisfied	satisfied	ADJ
ape-2547	273	4	teknik	teknik	NOUN
ape-2547	273	5	analisis	analisis	NOUN
ape-2547	273	6	so	so	SCONJ
ape-2547	273	7	that	that	SCONJ
ape-2547	273	8	the	the	DET
ape-2547	273	9	data	datum	NOUN
ape-2547	273	10	that	that	PRON
ape-2547	273	11	has	have	AUX
ape-2547	273	12	been	be	AUX
ape-2547	273	13	collected	collect	VERB
ape-2547	273	14	can	can	AUX
ape-2547	273	15	be	be	AUX
ape-2547	273	16	useful	useful	ADJ
ape-2547	273	17	,	,	PUNCT
ape-2547	273	18	then	then	ADV
ape-2547	273	19	the	the	DET
ape-2547	273	20	data	datum	NOUN
ape-2547	273	21	must	must	AUX
ape-2547	273	22	be	be	AUX
ape-2547	273	23	processed	process	VERB
ape-2547	273	24	and	and	CCONJ
ape-2547	273	25	analyzed	analyze	VERB
ape-2547	273	26	so	so	SCONJ
ape-2547	273	27	that	that	SCONJ
ape-2547	273	28	it	it	PRON
ape-2547	273	29	can	can	AUX
ape-2547	273	30	be	be	AUX
ape-2547	273	31	used	use	VERB
ape-2547	273	32	to	to	PART
ape-2547	273	33	interpret	interpret	VERB
ape-2547	273	34	,	,	PUNCT
ape-2547	273	35	and	and	CCONJ
ape-2547	273	36	as	as	ADP
ape-2547	273	37	a	a	DET
ape-2547	273	38	basis	basis	NOUN
ape-2547	273	39	for	for	ADP
ape-2547	273	40	decision	decision	NOUN
ape-2547	273	41	making	making	NOUN
ape-2547	273	42	.	.	PUNCT
ape-2547	274	1	the	the	DET
ape-2547	274	2	data	datum	NOUN
ape-2547	274	3	analysis	analysis	NOUN
ape-2547	274	4	used	use	VERB
ape-2547	274	5	in	in	ADP
ape-2547	274	6	this	this	DET
ape-2547	274	7	study	study	NOUN
ape-2547	274	8	is	be	AUX
ape-2547	274	9	quantitative	quantitative	ADJ
ape-2547	274	10	analysis	analysis	NOUN
ape-2547	274	11	.	.	PUNCT
ape-2547	275	1	quantitative	quantitative	ADJ
ape-2547	275	2	analysis	analysis	NOUN
ape-2547	275	3	is	be	AUX
ape-2547	275	4	an	an	DET
ape-2547	275	5	analysis	analysis	NOUN
ape-2547	275	6	used	use	VERB
ape-2547	275	7	for	for	ADP
ape-2547	275	8	data	datum	NOUN
ape-2547	275	9	in	in	ADP
ape-2547	275	10	the	the	DET
ape-2547	275	11	form	form	NOUN
ape-2547	275	12	of	of	ADP
ape-2547	275	13	numbers	number	NOUN
ape-2547	275	14	and	and	CCONJ
ape-2547	275	15	how	how	SCONJ
ape-2547	275	16	to	to	PART
ape-2547	275	17	discuss	discuss	VERB
ape-2547	275	18	it	it	PRON
ape-2547	275	19	with	with	ADP
ape-2547	275	20	statistical	statistical	ADJ
ape-2547	275	21	tests	test	NOUN
ape-2547	275	22	.	.	PUNCT
ape-2547	276	1	data	datum	NOUN
ape-2547	276	2	analysis	analysis	NOUN
ape-2547	276	3	activities	activity	NOUN
ape-2547	276	4	in	in	ADP
ape-2547	276	5	this	this	DET
ape-2547	276	6	study	study	NOUN
ape-2547	276	7	include	include	VERB
ape-2547	276	8	several	several	ADJ
ape-2547	276	9	basic	basic	ADJ
ape-2547	276	10	stages	stage	NOUN
ape-2547	276	11	(	(	PUNCT
ape-2547	276	12	santoso	santoso	NOUN
ape-2547	276	13	&	&	CCONJ
ape-2547	276	14	tjiptono	tjiptono	PROPN
ape-2547	276	15	,	,	PUNCT
ape-2547	276	16	2001	2001	NUM
ape-2547	276	17	)	)	PUNCT
ape-2547	276	18	,	,	PUNCT
ape-2547	276	19	these	these	DET
ape-2547	276	20	stages	stage	NOUN
ape-2547	276	21	include	include	VERB
ape-2547	276	22	:	:	PUNCT
ape-2547	276	23	1	1	X
ape-2547	276	24	)	)	PUNCT
ape-2547	276	25	editing	edit	VERB
ape-2547	276	26	process	process	NOUN
ape-2547	276	27	,	,	PUNCT
ape-2547	276	28	the	the	DET
ape-2547	276	29	initial	initial	ADJ
ape-2547	276	30	stage	stage	NOUN
ape-2547	276	31	of	of	ADP
ape-2547	276	32	data	datum	NOUN
ape-2547	276	33	analysis	analysis	NOUN
ape-2547	276	34	is	be	AUX
ape-2547	276	35	to	to	PART
ape-2547	276	36	edit	edit	VERB
ape-2547	276	37	the	the	DET
ape-2547	276	38	data	datum	NOUN
ape-2547	276	39	that	that	PRON
ape-2547	276	40	has	have	AUX
ape-2547	276	41	been	be	AUX
ape-2547	276	42	collected	collect	VERB
ape-2547	276	43	from	from	ADP
ape-2547	276	44	the	the	DET
ape-2547	276	45	results	result	NOUN
ape-2547	276	46	of	of	ADP
ape-2547	276	47	the	the	DET
ape-2547	276	48	survey	survey	NOUN
ape-2547	276	49	in	in	ADP
ape-2547	276	50	the	the	DET
ape-2547	276	51	field	field	NOUN
ape-2547	276	52	.	.	PUNCT
ape-2547	277	1	in	in	ADP
ape-2547	277	2	principle	principle	NOUN
ape-2547	277	3	,	,	PUNCT
ape-2547	277	4	the	the	DET
ape-2547	277	5	data	data	NOUN
ape-2547	277	6	editing	edit	VERB
ape-2547	277	7	process	process	NOUN
ape-2547	277	8	aims	aim	VERB
ape-2547	277	9	to	to	PART
ape-2547	277	10	ensure	ensure	VERB
ape-2547	277	11	that	that	SCONJ
ape-2547	277	12	the	the	DET
ape-2547	277	13	data	datum	NOUN
ape-2547	277	14	to	to	PART
ape-2547	277	15	be	be	AUX
ape-2547	277	16	analyzed	analyze	VERB
ape-2547	277	17	is	be	AUX
ape-2547	277	18	accurate	accurate	ADJ
ape-2547	277	19	and	and	CCONJ
ape-2547	277	20	complete	complete	ADJ
ape-2547	277	21	.	.	PUNCT
ape-2547	278	1	2	2	X
ape-2547	278	2	)	)	PUNCT
ape-2547	278	3	coding	code	VERB
ape-2547	278	4	process	process	NOUN
ape-2547	278	5	,	,	PUNCT
ape-2547	278	6	the	the	DET
ape-2547	278	7	process	process	NOUN
ape-2547	278	8	of	of	ADP
ape-2547	278	9	converting	convert	VERB
ape-2547	278	10	qualitative	qualitative	ADJ
ape-2547	278	11	data	datum	NOUN
ape-2547	278	12	into	into	ADP
ape-2547	278	13	numbers	number	NOUN
ape-2547	278	14	by	by	ADP
ape-2547	278	15	classifying	classify	VERB
ape-2547	278	16	answers	answer	NOUN
ape-2547	278	17	available	available	ADJ
ape-2547	278	18	according	accord	VERB
ape-2547	278	19	to	to	ADP
ape-2547	278	20	important	important	ADJ
ape-2547	278	21	categories	category	NOUN
ape-2547	278	22	(	(	PUNCT
ape-2547	278	23	coding	coding	NOUN
ape-2547	278	24	)	)	PUNCT
ape-2547	278	25	.	.	PUNCT
ape-2547	279	1	3	3	X
ape-2547	279	2	)	)	PUNCT
ape-2547	279	3	scoring	scoring	NOUN
ape-2547	279	4	process	process	NOUN
ape-2547	279	5	,	,	PUNCT
ape-2547	279	6	the	the	DET
ape-2547	279	7	process	process	NOUN
ape-2547	279	8	of	of	ADP
ape-2547	279	9	determining	determine	VERB
ape-2547	279	10	the	the	DET
ape-2547	279	11	score	score	NOUN
ape-2547	279	12	of	of	ADP
ape-2547	279	13	respondents	respondent	NOUN
ape-2547	279	14	’	'	PUNCT
ape-2547	279	15	answers	answer	NOUN
ape-2547	279	16	carried	carry	VERB
ape-2547	279	17	out	out	ADP
ape-2547	279	18	bymake	bymake	NOUN
ape-2547	279	19	suitable	suitable	ADJ
ape-2547	279	20	classifications	classification	NOUN
ape-2547	279	21	and	and	CCONJ
ape-2547	279	22	categories	category	NOUN
ape-2547	279	23	depending	depend	VERB
ape-2547	279	24	on	on	ADP
ape-2547	279	25	opinion	opinion	NOUN
ape-2547	279	26	or	or	CCONJ
ape-2547	279	27	opinion	opinion	NOUN
ape-2547	279	28	respondent	respondent	NOUN
ape-2547	279	29	.	.	PUNCT
ape-2547	280	1	4	4	X
ape-2547	280	2	)	)	PUNCT
ape-2547	280	3	tabulation	tabulation	NOUN
ape-2547	280	4	,	,	PUNCT
ape-2547	280	5	presenting	present	VERB
ape-2547	280	6	the	the	DET
ape-2547	280	7	data	datum	NOUN
ape-2547	280	8	obtained	obtain	VERB
ape-2547	280	9	in	in	ADP
ape-2547	280	10	the	the	DET
ape-2547	280	11	table	table	NOUN
ape-2547	280	12	,	,	PUNCT
ape-2547	280	13	so	so	SCONJ
ape-2547	280	14	the	the	DET
ape-2547	280	15	reader	reader	NOUN
ape-2547	280	16	is	be	AUX
ape-2547	280	17	expected	expect	VERB
ape-2547	280	18	to	to	PART
ape-2547	280	19	see	see	VERB
ape-2547	280	20	the	the	DET
ape-2547	280	21	results	result	NOUN
ape-2547	280	22	of	of	ADP
ape-2547	280	23	the	the	DET
ape-2547	280	24	research	research	NOUN
ape-2547	280	25	clearly	clearly	ADV
ape-2547	280	26	.	.	PUNCT
ape-2547	281	1	after	after	SCONJ
ape-2547	281	2	the	the	DET
ape-2547	281	3	tabulation	tabulation	NOUN
ape-2547	281	4	process	process	NOUN
ape-2547	281	5	is	be	AUX
ape-2547	281	6	completed	complete	VERB
ape-2547	281	7	then	then	ADV
ape-2547	281	8	the	the	DET
ape-2547	281	9	data	datum	NOUN
ape-2547	281	10	in	in	ADP
ape-2547	281	11	the	the	DET
ape-2547	281	12	table	table	NOUN
ape-2547	281	13	will	will	AUX
ape-2547	281	14	be	be	AUX
ape-2547	281	15	processed	process	VERB
ape-2547	281	16	with	with	ADP
ape-2547	281	17	the	the	DET
ape-2547	281	18	help	help	NOUN
ape-2547	281	19	of	of	ADP
ape-2547	281	20	statistical	statistical	ADJ
ape-2547	281	21	software	software	NOUN
ape-2547	281	22	namely	namely	ADV
ape-2547	281	23	spss	spss	ADJ
ape-2547	281	24	.	.	PUNCT
ape-2547	282	1	data	datum	NOUN
ape-2547	282	2	analysis	analysis	NOUN
ape-2547	282	3	method	method	NOUN
ape-2547	283	1	,	,	PUNCT
ape-2547	283	2	data	datum	NOUN
ape-2547	283	3	analysis	analysis	NOUN
ape-2547	283	4	is	be	AUX
ape-2547	283	5	a	a	DET
ape-2547	283	6	process	process	NOUN
ape-2547	283	7	of	of	ADP
ape-2547	283	8	simplifying	simplify	VERB
ape-2547	283	9	data	datum	NOUN
ape-2547	283	10	into	into	ADP
ape-2547	283	11	a	a	DET
ape-2547	283	12	form	form	NOUN
ape-2547	283	13	that	that	PRON
ape-2547	283	14	is	be	AUX
ape-2547	283	15	easier	easy	ADJ
ape-2547	283	16	to	to	PART
ape-2547	283	17	read	read	VERB
ape-2547	283	18	and	and	CCONJ
ape-2547	283	19	interpret	interpret	VERB
ape-2547	283	20	.	.	PUNCT
ape-2547	284	1	by	by	ADP
ape-2547	284	2	using	use	VERB
ape-2547	284	3	quantitative	quantitative	ADJ
ape-2547	284	4	methods	method	NOUN
ape-2547	284	5	,	,	PUNCT
ape-2547	284	6	it	it	PRON
ape-2547	284	7	is	be	AUX
ape-2547	284	8	expected	expect	VERB
ape-2547	284	9	that	that	SCONJ
ape-2547	284	10	more	more	ADV
ape-2547	284	11	accurate	accurate	ADJ
ape-2547	284	12	measurement	measurement	NOUN
ape-2547	284	13	results	result	NOUN
ape-2547	284	14	will	will	AUX
ape-2547	284	15	be	be	AUX
ape-2547	284	16	obtained	obtain	VERB
ape-2547	284	17	about	about	ADP
ape-2547	284	18	the	the	DET
ape-2547	284	19	responses	response	NOUN
ape-2547	284	20	given	give	VERB
ape-2547	284	21	by	by	ADP
ape-2547	284	22	respondents	respondent	NOUN
ape-2547	284	23	,	,	PUNCT
ape-2547	284	24	so	so	SCONJ
ape-2547	284	25	that	that	SCONJ
ape-2547	284	26	the	the	DET
ape-2547	284	27	data	datum	NOUN
ape-2547	284	28	these	these	DET
ape-2547	284	29	numbers	number	NOUN
ape-2547	284	30	can	can	AUX
ape-2547	284	31	be	be	AUX
ape-2547	284	32	processed	process	VERB
ape-2547	284	33	using	use	VERB
ape-2547	284	34	statistical	statistical	ADJ
ape-2547	284	35	methods	method	NOUN
ape-2547	284	36	.	.	PUNCT
ape-2547	285	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	285	2	advances	advance	NOUN
ape-2547	285	3	in	in	ADP
ape-2547	285	4	politics	politic	NOUN
ape-2547	285	5	and	and	CCONJ
ape-2547	285	6	economic	economic	ADJ
ape-2547	285	7	vol	vol	NOUN
ape-2547	285	8	.	.	PROPN
ape-2547	286	1	3	3	NUM
ape-2547	286	2	,	,	PUNCT
ape-2547	286	3	no	no	INTJ
ape-2547	286	4	.	.	NOUN
ape-2547	286	5	1	1	NUM
ape-2547	286	6	,	,	PUNCT
ape-2547	286	7	2020	2020	NUM
ape-2547	286	8	30	30	NUM
ape-2547	286	9	published	publish	VERB
ape-2547	286	10	by	by	ADP
ape-2547	286	11	scholink	scholink	PROPN
ape-2547	286	12	inc	inc	PROPN
ape-2547	286	13	.	.	PROPN
ape-2547	286	14	4.1.1	4.1.1	NUM
ape-2547	286	15	descriptive	descriptive	ADJ
ape-2547	286	16	statistics	statistic	NOUN
ape-2547	286	17	,	,	PUNCT
ape-2547	286	18	is	be	AUX
ape-2547	286	19	the	the	DET
ape-2547	286	20	analysis	analysis	NOUN
ape-2547	286	21	shown	show	VERB
ape-2547	286	22	in	in	ADP
ape-2547	286	23	the	the	DET
ape-2547	286	24	development	development	NOUN
ape-2547	286	25	and	and	CCONJ
ape-2547	286	26	the	the	DET
ape-2547	286	27	growth	growth	NOUN
ape-2547	286	28	of	of	ADP
ape-2547	286	29	a	a	DET
ape-2547	286	30	situation	situation	NOUN
ape-2547	286	31	and	and	CCONJ
ape-2547	286	32	only	only	ADV
ape-2547	286	33	gives	give	VERB
ape-2547	286	34	an	an	DET
ape-2547	286	35	idea	idea	NOUN
ape-2547	286	36	of	of	ADP
ape-2547	286	37	certain	certain	ADJ
ape-2547	286	38	circumstances	circumstance	NOUN
ape-2547	286	39	by	by	ADP
ape-2547	286	40	describing	describe	VERB
ape-2547	286	41	the	the	DET
ape-2547	286	42	properties	property	NOUN
ape-2547	286	43	of	of	ADP
ape-2547	286	44	the	the	DET
ape-2547	286	45	object	object	NOUN
ape-2547	286	46	of	of	ADP
ape-2547	286	47	research	research	NOUN
ape-2547	286	48	these	these	PRON
ape-2547	286	49	(	(	PUNCT
ape-2547	286	50	umar	umar	PROPN
ape-2547	286	51	,	,	PUNCT
ape-2547	286	52	2001	2001	NUM
ape-2547	286	53	)	)	PUNCT
ape-2547	286	54	.	.	PUNCT
ape-2547	287	1	in	in	ADP
ape-2547	287	2	this	this	DET
ape-2547	287	3	case	case	NOUN
ape-2547	287	4	the	the	DET
ape-2547	287	5	writing	writing	NOUN
ape-2547	287	6	is	be	AUX
ape-2547	287	7	done	do	VERB
ape-2547	287	8	using	use	VERB
ape-2547	287	9	descriptive	descriptive	ADJ
ape-2547	287	10	analysis	analysis	NOUN
ape-2547	287	11	,	,	PUNCT
ape-2547	287	12	i.e.	i.e.	X
ape-2547	287	13	,	,	PUNCT
ape-2547	287	14	by	by	ADP
ape-2547	287	15	reading	read	VERB
ape-2547	287	16	the	the	DET
ape-2547	287	17	tables	table	NOUN
ape-2547	287	18	,	,	PUNCT
ape-2547	287	19	the	the	DET
ape-2547	287	20	available	available	ADJ
ape-2547	287	21	figures	figure	NOUN
ape-2547	287	22	then	then	ADV
ape-2547	287	23	do	do	VERB
ape-2547	287	24	the	the	DET
ape-2547	287	25	description	description	NOUN
ape-2547	287	26	and	and	CCONJ
ape-2547	287	27	interpretation	interpretation	NOUN
ape-2547	287	28	.	.	PUNCT
ape-2547	288	1	4.1.1	4.1.1	NUM
ape-2547	288	2	data	datum	NOUN
ape-2547	288	3	validity	validity	NOUN
ape-2547	288	4	1	1	NUM
ape-2547	288	5	)	)	PUNCT
ape-2547	288	6	test	test	NOUN
ape-2547	288	7	validity	validity	NOUN
ape-2547	288	8	the	the	DET
ape-2547	288	9	purpose	purpose	NOUN
ape-2547	288	10	of	of	ADP
ape-2547	288	11	the	the	DET
ape-2547	288	12	validity	validity	NOUN
ape-2547	288	13	test	test	NOUN
ape-2547	288	14	is	be	AUX
ape-2547	288	15	to	to	PART
ape-2547	288	16	measure	measure	VERB
ape-2547	288	17	the	the	DET
ape-2547	288	18	validity	validity	NOUN
ape-2547	288	19	or	or	CCONJ
ape-2547	288	20	validity	validity	NOUN
ape-2547	288	21	of	of	ADP
ape-2547	288	22	a	a	DET
ape-2547	288	23	questionnaire	questionnaire	NOUN
ape-2547	288	24	.	.	PUNCT
ape-2547	289	1	a	a	DET
ape-2547	289	2	questionnaire	questionnaire	NOUN
ape-2547	289	3	is	be	AUX
ape-2547	289	4	said	say	VERB
ape-2547	289	5	to	to	PART
ape-2547	289	6	be	be	AUX
ape-2547	289	7	valid	valid	ADJ
ape-2547	289	8	if	if	SCONJ
ape-2547	289	9	the	the	DET
ape-2547	289	10	questions	question	NOUN
ape-2547	289	11	on	on	ADP
ape-2547	289	12	the	the	DET
ape-2547	289	13	questionnaire	questionnaire	NOUN
ape-2547	289	14	are	be	AUX
ape-2547	289	15	able	able	ADJ
ape-2547	289	16	to	to	PART
ape-2547	289	17	reveal	reveal	VERB
ape-2547	289	18	something	something	PRON
ape-2547	289	19	that	that	PRON
ape-2547	289	20	will	will	AUX
ape-2547	289	21	be	be	AUX
ape-2547	289	22	measured	measure	VERB
ape-2547	289	23	by	by	ADP
ape-2547	289	24	the	the	DET
ape-2547	289	25	questionnaire	questionnaire	NOUN
ape-2547	289	26	(	(	PUNCT
ape-2547	289	27	ghozali	ghozali	ADJ
ape-2547	289	28	,	,	PUNCT
ape-2547	289	29	2006	2006	NUM
ape-2547	289	30	)	)	PUNCT
ape-2547	289	31	.	.	PUNCT
ape-2547	290	1	the	the	DET
ape-2547	290	2	questionnaire	questionnaire	NOUN
ape-2547	290	3	is	be	AUX
ape-2547	290	4	said	say	VERB
ape-2547	290	5	to	to	PART
ape-2547	290	6	be	be	AUX
ape-2547	290	7	valid	valid	ADJ
ape-2547	290	8	if	if	SCONJ
ape-2547	290	9	the	the	DET
ape-2547	290	10	questions	question	NOUN
ape-2547	290	11	on	on	ADP
ape-2547	290	12	the	the	DET
ape-2547	290	13	questionnaire	questionnaire	NOUN
ape-2547	290	14	are	be	AUX
ape-2547	290	15	able	able	ADJ
ape-2547	290	16	to	to	PART
ape-2547	290	17	reveal	reveal	VERB
ape-2547	290	18	something	something	PRON
ape-2547	290	19	that	that	PRON
ape-2547	290	20	will	will	AUX
ape-2547	290	21	be	be	AUX
ape-2547	290	22	measured	measure	VERB
ape-2547	290	23	by	by	ADP
ape-2547	290	24	the	the	DET
ape-2547	290	25	questionnaire	questionnaire	NOUN
ape-2547	290	26	.	.	PUNCT
ape-2547	291	1	measuring	measure	VERB
ape-2547	291	2	validity	validity	NOUN
ape-2547	291	3	can	can	AUX
ape-2547	291	4	be	be	AUX
ape-2547	291	5	done	do	VERB
ape-2547	291	6	by	by	ADP
ape-2547	291	7	correlating	correlate	VERB
ape-2547	291	8	the	the	DET
ape-2547	291	9	score	score	NOUN
ape-2547	291	10	of	of	ADP
ape-2547	291	11	questions	question	NOUN
ape-2547	291	12	with	with	ADP
ape-2547	291	13	the	the	DET
ape-2547	291	14	total	total	ADJ
ape-2547	291	15	construct	construct	NOUN
ape-2547	291	16	score	score	NOUN
ape-2547	291	17	or	or	CCONJ
ape-2547	291	18	variables	variable	NOUN
ape-2547	291	19	.	.	PUNCT
ape-2547	292	1	namely	namely	ADV
ape-2547	292	2	by	by	ADP
ape-2547	292	3	comparing	compare	VERB
ape-2547	292	4	the	the	DET
ape-2547	292	5	value	value	NOUN
ape-2547	292	6	of	of	ADP
ape-2547	292	7	r	r	NOUN
ape-2547	292	8	count	count	NOUN
ape-2547	292	9	with	with	ADP
ape-2547	292	10	r	r	NOUN
ape-2547	292	11	table	table	NOUN
ape-2547	292	12	for	for	ADP
ape-2547	292	13	degree	degree	NOUN
ape-2547	292	14	of	of	ADP
ape-2547	292	15	freedom	freedom	NOUN
ape-2547	292	16	(	(	PUNCT
ape-2547	292	17	df	df	NOUN
ape-2547	292	18	)	)	PUNCT
ape-2547	292	19	=	=	SYM
ape-2547	292	20	n-2	n-2	NOUN
ape-2547	292	21	,	,	PUNCT
ape-2547	292	22	where	where	SCONJ
ape-2547	292	23	(	(	PUNCT
ape-2547	292	24	n	n	CCONJ
ape-2547	292	25	)	)	PUNCT
ape-2547	292	26	is	be	AUX
ape-2547	292	27	the	the	DET
ape-2547	292	28	number	number	NOUN
ape-2547	292	29	of	of	ADP
ape-2547	292	30	research	research	NOUN
ape-2547	292	31	samples	sample	NOUN
ape-2547	292	32	.	.	PUNCT
ape-2547	293	1	if	if	SCONJ
ape-2547	293	2	r	r	NOUN
ape-2547	293	3	arithmetic	arithmetic	VERB
ape-2547	293	4	>	>	X
ape-2547	293	5	r	r	NOUN
ape-2547	293	6	table	table	NOUN
ape-2547	293	7	and	and	CCONJ
ape-2547	293	8	a	a	DET
ape-2547	293	9	positive	positive	ADJ
ape-2547	293	10	value	value	NOUN
ape-2547	293	11	then	then	ADV
ape-2547	293	12	the	the	DET
ape-2547	293	13	item	item	NOUN
ape-2547	293	14	or	or	CCONJ
ape-2547	293	15	question	question	NOUN
ape-2547	293	16	or	or	CCONJ
ape-2547	293	17	indicator	indicator	NOUN
ape-2547	293	18	is	be	AUX
ape-2547	293	19	declared	declare	VERB
ape-2547	293	20	valid	valid	ADJ
ape-2547	293	21	.	.	PUNCT
ape-2547	294	1	2	2	X
ape-2547	294	2	)	)	PUNCT
ape-2547	294	3	reliability	reliability	NOUN
ape-2547	294	4	test	test	NOUN
ape-2547	294	5	the	the	DET
ape-2547	294	6	reliability	reliability	NOUN
ape-2547	294	7	test	test	NOUN
ape-2547	294	8	is	be	AUX
ape-2547	294	9	a	a	DET
ape-2547	294	10	tool	tool	NOUN
ape-2547	294	11	used	use	VERB
ape-2547	294	12	to	to	PART
ape-2547	294	13	measure	measure	VERB
ape-2547	294	14	the	the	DET
ape-2547	294	15	consistency	consistency	NOUN
ape-2547	294	16	of	of	ADP
ape-2547	294	17	the	the	DET
ape-2547	294	18	questionnaire	questionnaire	NOUN
ape-2547	294	19	which	which	PRON
ape-2547	294	20	is	be	AUX
ape-2547	294	21	an	an	DET
ape-2547	294	22	indicator	indicator	NOUN
ape-2547	294	23	of	of	ADP
ape-2547	294	24	a	a	DET
ape-2547	294	25	variable	variable	NOUN
ape-2547	294	26	or	or	CCONJ
ape-2547	294	27	construct	construct	VERB
ape-2547	294	28	.	.	PUNCT
ape-2547	295	1	a	a	DET
ape-2547	295	2	questionnaire	questionnaire	NOUN
ape-2547	295	3	is	be	AUX
ape-2547	295	4	said	say	VERB
ape-2547	295	5	to	to	PART
ape-2547	295	6	be	be	AUX
ape-2547	295	7	reliable	reliable	ADJ
ape-2547	295	8	or	or	CCONJ
ape-2547	295	9	reliable	reliable	ADJ
ape-2547	295	10	if	if	SCONJ
ape-2547	295	11	a	a	DET
ape-2547	295	12	person	person	NOUN
ape-2547	295	13	’s	’s	PART
ape-2547	295	14	answer	answer	NOUN
ape-2547	295	15	to	to	ADP
ape-2547	295	16	a	a	DET
ape-2547	295	17	statement	statement	NOUN
ape-2547	295	18	is	be	AUX
ape-2547	295	19	consistent	consistent	ADJ
ape-2547	295	20	or	or	CCONJ
ape-2547	295	21	stable	stable	ADJ
ape-2547	295	22	from	from	ADP
ape-2547	295	23	time	time	NOUN
ape-2547	295	24	to	to	ADP
ape-2547	295	25	time	time	NOUN
ape-2547	295	26	(	(	PUNCT
ape-2547	295	27	ghozali	ghozali	ADJ
ape-2547	295	28	,	,	PUNCT
ape-2547	295	29	2006	2006	NUM
ape-2547	295	30	)	)	PUNCT
ape-2547	295	31	.	.	PUNCT
ape-2547	296	1	the	the	DET
ape-2547	296	2	reliability	reliability	NOUN
ape-2547	296	3	measurement	measurement	NOUN
ape-2547	296	4	that	that	PRON
ape-2547	296	5	will	will	AUX
ape-2547	296	6	be	be	AUX
ape-2547	296	7	used	use	VERB
ape-2547	296	8	in	in	ADP
ape-2547	296	9	this	this	DET
ape-2547	296	10	research	research	NOUN
ape-2547	296	11	is	be	AUX
ape-2547	296	12	to	to	PART
ape-2547	296	13	use	use	VERB
ape-2547	296	14	version	version	NOUN
ape-2547	296	15	16	16	NUM
ape-2547	296	16	of	of	ADP
ape-2547	296	17	the	the	DET
ape-2547	296	18	spss	spss	PROPN
ape-2547	296	19	analysis	analysis	NOUN
ape-2547	296	20	tool	tool	NOUN
ape-2547	296	21	,	,	PUNCT
ape-2547	296	22	namely	namely	ADV
ape-2547	296	23	the	the	DET
ape-2547	296	24	cronbach	cronbach	ADJ
ape-2547	296	25	alpha	alpha	NOUN
ape-2547	296	26	statistical	statistical	ADJ
ape-2547	296	27	test	test	NOUN
ape-2547	296	28	.	.	PUNCT
ape-2547	297	1	a	a	DET
ape-2547	297	2	construct	construct	NOUN
ape-2547	297	3	or	or	CCONJ
ape-2547	297	4	variable	variable	NOUN
ape-2547	297	5	is	be	AUX
ape-2547	297	6	declared	declare	VERB
ape-2547	297	7	to	to	PART
ape-2547	297	8	be	be	AUX
ape-2547	297	9	reliable	reliable	ADJ
ape-2547	297	10	if	if	SCONJ
ape-2547	297	11	the	the	DET
ape-2547	297	12	cronbach	cronbach	ADJ
ape-2547	297	13	alpha	alpha	NOUN
ape-2547	297	14	value	value	NOUN
ape-2547	297	15	>	>	X
ape-2547	297	16	0.60	0.60	NUM
ape-2547	297	17	(	(	PUNCT
ape-2547	297	18	nunnally	nunnally	ADV
ape-2547	297	19	,	,	PUNCT
ape-2547	297	20	1967	1967	NUM
ape-2547	297	21	;	;	PUNCT
ape-2547	297	22	ghozali	ghozali	VERB
ape-2547	297	23	,	,	PUNCT
ape-2547	297	24	2006	2006	NUM
ape-2547	297	25	)	)	PUNCT
ape-2547	297	26	.	.	PUNCT
ape-2547	298	1	4.1.3	4.1.3	NUM
ape-2547	298	2	classical	classical	ADJ
ape-2547	298	3	assumption	assumption	NOUN
ape-2547	298	4	test	test	NOUN
ape-2547	298	5	1	1	NUM
ape-2547	298	6	)	)	PUNCT
ape-2547	298	7	normality	normality	NOUN
ape-2547	298	8	test	test	NOUN
ape-2547	298	9	the	the	DET
ape-2547	298	10	normality	normality	NOUN
ape-2547	298	11	test	test	NOUN
ape-2547	298	12	aims	aim	VERB
ape-2547	298	13	to	to	PART
ape-2547	298	14	test	test	VERB
ape-2547	298	15	whether	whether	SCONJ
ape-2547	298	16	in	in	ADP
ape-2547	298	17	the	the	DET
ape-2547	298	18	regression	regression	NOUN
ape-2547	298	19	model	model	NOUN
ape-2547	298	20	,	,	PUNCT
ape-2547	298	21	confounding	confound	VERB
ape-2547	298	22	or	or	CCONJ
ape-2547	298	23	residual	residual	ADJ
ape-2547	298	24	variables	variable	NOUN
ape-2547	298	25	have	have	VERB
ape-2547	298	26	a	a	DET
ape-2547	298	27	normal	normal	ADJ
ape-2547	298	28	distribution	distribution	NOUN
ape-2547	298	29	.	.	PUNCT
ape-2547	299	1	we	we	PRON
ape-2547	299	2	can	can	AUX
ape-2547	299	3	see	see	VERB
ape-2547	299	4	it	it	PRON
ape-2547	299	5	from	from	ADP
ape-2547	299	6	the	the	DET
ape-2547	299	7	normal	normal	ADJ
ape-2547	299	8	probability	probability	NOUN
ape-2547	299	9	plot	plot	NOUN
ape-2547	299	10	comparing	compare	VERB
ape-2547	299	11	the	the	DET
ape-2547	299	12	cumulative	cumulative	ADJ
ape-2547	299	13	distribution	distribution	NOUN
ape-2547	299	14	with	with	ADP
ape-2547	299	15	the	the	DET
ape-2547	299	16	normal	normal	ADJ
ape-2547	299	17	distribution	distribution	NOUN
ape-2547	299	18	.	.	PUNCT
ape-2547	300	1	the	the	DET
ape-2547	300	2	normal	normal	ADJ
ape-2547	300	3	distribution	distribution	NOUN
ape-2547	300	4	forms	form	VERB
ape-2547	300	5	a	a	DET
ape-2547	300	6	diagonal	diagonal	ADJ
ape-2547	300	7	straight	straight	ADJ
ape-2547	300	8	line	line	NOUN
ape-2547	300	9	,	,	PUNCT
ape-2547	300	10	and	and	CCONJ
ape-2547	300	11	the	the	DET
ape-2547	300	12	ploting	ploting	NOUN
ape-2547	300	13	of	of	ADP
ape-2547	300	14	residual	residual	ADJ
ape-2547	300	15	data	datum	NOUN
ape-2547	300	16	will	will	AUX
ape-2547	300	17	be	be	AUX
ape-2547	300	18	compared	compare	VERB
ape-2547	300	19	with	with	ADP
ape-2547	300	20	the	the	DET
ape-2547	300	21	diagonal	diagonal	ADJ
ape-2547	300	22	line	line	NOUN
ape-2547	300	23	.	.	PUNCT
ape-2547	301	1	if	if	SCONJ
ape-2547	301	2	the	the	DET
ape-2547	301	3	data	data	NOUN
ape-2547	301	4	distribution	distribution	NOUN
ape-2547	301	5	is	be	AUX
ape-2547	301	6	normal	normal	ADJ
ape-2547	301	7	,	,	PUNCT
ape-2547	301	8	then	then	ADV
ape-2547	301	9	the	the	DET
ape-2547	301	10	line	line	NOUN
ape-2547	301	11	that	that	PRON
ape-2547	301	12	describes	describe	VERB
ape-2547	301	13	the	the	DET
ape-2547	301	14	actual	actual	ADJ
ape-2547	301	15	data	datum	NOUN
ape-2547	301	16	will	will	AUX
ape-2547	301	17	follow	follow	VERB
ape-2547	301	18	the	the	DET
ape-2547	301	19	normal	normal	ADJ
ape-2547	301	20	line	line	NOUN
ape-2547	301	21	(	(	PUNCT
ape-2547	301	22	ghozali	ghozali	PROPN
ape-2547	301	23	,	,	PUNCT
ape-2547	301	24	2005	2005	NUM
ape-2547	301	25	)	)	PUNCT
ape-2547	301	26	.	.	PUNCT
ape-2547	302	1	in	in	ADP
ape-2547	302	2	principle	principle	NOUN
ape-2547	302	3	,	,	PUNCT
ape-2547	302	4	normality	normality	NOUN
ape-2547	302	5	can	can	AUX
ape-2547	302	6	be	be	AUX
ape-2547	302	7	detected	detect	VERB
ape-2547	302	8	by	by	ADP
ape-2547	302	9	looking	look	VERB
ape-2547	302	10	at	at	ADP
ape-2547	302	11	the	the	DET
ape-2547	302	12	spread	spread	NOUN
ape-2547	302	13	of	of	ADP
ape-2547	302	14	data	datum	NOUN
ape-2547	302	15	(	(	PUNCT
ape-2547	302	16	points	point	NOUN
ape-2547	302	17	)	)	PUNCT
ape-2547	302	18	on	on	ADP
ape-2547	302	19	the	the	DET
ape-2547	302	20	diagonal	diagonal	ADJ
ape-2547	302	21	axis	axis	NOUN
ape-2547	302	22	of	of	ADP
ape-2547	302	23	the	the	DET
ape-2547	302	24	graph	graph	NOUN
ape-2547	302	25	or	or	CCONJ
ape-2547	302	26	by	by	ADP
ape-2547	302	27	looking	look	VERB
ape-2547	302	28	at	at	ADP
ape-2547	302	29	the	the	DET
ape-2547	302	30	histogram	histogram	NOUN
ape-2547	302	31	of	of	ADP
ape-2547	302	32	the	the	DET
ape-2547	302	33	residuals	residual	NOUN
ape-2547	302	34	.	.	PUNCT
ape-2547	303	1	the	the	DET
ape-2547	303	2	basis	basis	NOUN
ape-2547	303	3	for	for	ADP
ape-2547	303	4	decision	decision	NOUN
ape-2547	303	5	making	making	NOUN
ape-2547	303	6	include	include	VERB
ape-2547	303	7	(	(	PUNCT
ape-2547	303	8	ghozali	ghozali	ADJ
ape-2547	303	9	,	,	PUNCT
ape-2547	303	10	2006	2006	NUM
ape-2547	303	11	):	):	PUNCT
ape-2547	303	12	diagonal	diagonal	ADJ
ape-2547	303	13	line	line	NOUN
ape-2547	303	14	or	or	CCONJ
ape-2547	303	15	the	the	DET
ape-2547	303	16	graph	graph	NOUN
ape-2547	303	17	does	do	AUX
ape-2547	303	18	not	not	PART
ape-2547	303	19	show	show	VERB
ape-2547	303	20	a	a	DET
ape-2547	303	21	normal	normal	ADJ
ape-2547	303	22	distribution	distribution	NOUN
ape-2547	303	23	pattern	pattern	NOUN
ape-2547	303	24	,	,	PUNCT
ape-2547	303	25	then	then	ADV
ape-2547	303	26	the	the	DET
ape-2547	303	27	regression	regression	NOUN
ape-2547	303	28	model	model	NOUN
ape-2547	303	29	does	do	AUX
ape-2547	303	30	not	not	PART
ape-2547	303	31	meet	meet	VERB
ape-2547	303	32	the	the	DET
ape-2547	303	33	assumption	assumption	NOUN
ape-2547	303	34	of	of	ADP
ape-2547	303	35	normality	normality	NOUN
ape-2547	303	36	2	2	NUM
ape-2547	303	37	)	)	PUNCT
ape-2547	303	38	multicollinearity	multicollinearity	NOUN
ape-2547	303	39	test	test	NOUN
ape-2547	303	40	multicollinearity	multicollinearity	NOUN
ape-2547	303	41	test	test	NOUN
ape-2547	303	42	was	be	AUX
ape-2547	303	43	conducted	conduct	VERB
ape-2547	303	44	to	to	PART
ape-2547	303	45	test	test	VERB
ape-2547	303	46	whether	whether	SCONJ
ape-2547	303	47	the	the	DET
ape-2547	303	48	regression	regression	NOUN
ape-2547	303	49	model	model	NOUN
ape-2547	303	50	found	find	VERB
ape-2547	303	51	a	a	DET
ape-2547	303	52	correlation	correlation	NOUN
ape-2547	303	53	between	between	ADP
ape-2547	303	54	independent	independent	ADJ
ape-2547	303	55	variables	variable	NOUN
ape-2547	303	56	.	.	PUNCT
ape-2547	304	1	a	a	DET
ape-2547	304	2	good	good	ADJ
ape-2547	304	3	regression	regression	NOUN
ape-2547	304	4	model	model	NOUN
ape-2547	304	5	should	should	AUX
ape-2547	304	6	not	not	PART
ape-2547	304	7	occur	occur	VERB
ape-2547	304	8	correlation	correlation	NOUN
ape-2547	304	9	between	between	ADP
ape-2547	304	10	independent	independent	ADJ
ape-2547	304	11	variables	variable	NOUN
ape-2547	304	12	.	.	PUNCT
ape-2547	305	1	if	if	SCONJ
ape-2547	305	2	there	there	PRON
ape-2547	305	3	is	be	VERB
ape-2547	305	4	a	a	DET
ape-2547	305	5	correlation	correlation	NOUN
ape-2547	305	6	,	,	PUNCT
ape-2547	305	7	then	then	ADV
ape-2547	305	8	there	there	PRON
ape-2547	305	9	is	be	VERB
ape-2547	305	10	a	a	DET
ape-2547	305	11	problem	problem	NOUN
ape-2547	305	12	called	call	VERB
ape-2547	305	13	multicollinearity	multicollinearity	NOUN
ape-2547	305	14	.	.	PUNCT
ape-2547	306	1	in	in	ADP
ape-2547	306	2	this	this	DET
ape-2547	306	3	study	study	NOUN
ape-2547	306	4	,	,	PUNCT
ape-2547	306	5	to	to	PART
ape-2547	306	6	detect	detect	VERB
ape-2547	306	7	the	the	DET
ape-2547	306	8	presence	presence	NOUN
ape-2547	306	9	or	or	CCONJ
ape-2547	306	10	absence	absence	NOUN
ape-2547	306	11	of	of	ADP
ape-2547	306	12	multicollinearity	multicollinearity	NOUN
ape-2547	306	13	in	in	ADP
ape-2547	306	14	the	the	DET
ape-2547	306	15	regression	regression	NOUN
ape-2547	306	16	model	model	NOUN
ape-2547	306	17	the	the	DET
ape-2547	306	18	correlation	correlation	NOUN
ape-2547	306	19	matrix	matrix	NOUN
ape-2547	306	20	of	of	ADP
ape-2547	306	21	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	306	22	advances	advance	NOUN
ape-2547	306	23	in	in	ADP
ape-2547	306	24	politics	politic	NOUN
ape-2547	306	25	and	and	CCONJ
ape-2547	306	26	economic	economic	ADJ
ape-2547	306	27	vol	vol	NOUN
ape-2547	306	28	.	.	PROPN
ape-2547	307	1	3	3	NUM
ape-2547	307	2	,	,	PUNCT
ape-2547	307	3	no	no	INTJ
ape-2547	307	4	.	.	NOUN
ape-2547	307	5	1	1	NUM
ape-2547	307	6	,	,	PUNCT
ape-2547	307	7	2020	2020	NUM
ape-2547	307	8	31	31	NUM
ape-2547	307	9	published	publish	VERB
ape-2547	307	10	by	by	ADP
ape-2547	307	11	scholink	scholink	PROPN
ape-2547	307	12	inc	inc	PROPN
ape-2547	307	13	.	.	PROPN
ape-2547	307	14	independent	independent	ADJ
ape-2547	307	15	variables	variable	NOUN
ape-2547	307	16	is	be	AUX
ape-2547	307	17	used	use	VERB
ape-2547	307	18	,	,	PUNCT
ape-2547	307	19	and	and	CCONJ
ape-2547	307	20	to	to	PART
ape-2547	307	21	see	see	VERB
ape-2547	307	22	the	the	DET
ape-2547	307	23	value	value	NOUN
ape-2547	307	24	of	of	ADP
ape-2547	307	25	tolerance	tolerance	NOUN
ape-2547	307	26	and	and	CCONJ
ape-2547	307	27	variance	variance	NOUN
ape-2547	307	28	inflation	inflation	NOUN
ape-2547	307	29	factor	factor	NOUN
ape-2547	307	30	(	(	PUNCT
ape-2547	307	31	vif	vif	PROPN
ape-2547	307	32	)	)	PUNCT
ape-2547	307	33	with	with	ADP
ape-2547	307	34	the	the	DET
ape-2547	307	35	help	help	NOUN
ape-2547	307	36	of	of	ADP
ape-2547	307	37	spss	spss	PROPN
ape-2547	307	38	version	version	NOUN
ape-2547	307	39	16	16	NUM
ape-2547	307	40	for	for	ADP
ape-2547	307	41	windows	window	NOUN
ape-2547	307	42	.	.	PUNCT
ape-2547	308	1	testing	test	VERB
ape-2547	308	2	the	the	DET
ape-2547	308	3	presence	presence	NOUN
ape-2547	308	4	or	or	CCONJ
ape-2547	308	5	absence	absence	NOUN
ape-2547	308	6	of	of	ADP
ape-2547	308	7	multicollinearity	multicollinearity	NOUN
ape-2547	308	8	symptoms	symptom	NOUN
ape-2547	308	9	is	be	AUX
ape-2547	308	10	done	do	VERB
ape-2547	308	11	by	by	ADP
ape-2547	308	12	taking	take	VERB
ape-2547	308	13	into	into	ADP
ape-2547	308	14	account	account	NOUN
ape-2547	308	15	the	the	DET
ape-2547	308	16	value	value	NOUN
ape-2547	308	17	of	of	ADP
ape-2547	308	18	the	the	DET
ape-2547	308	19	correlation	correlation	NOUN
ape-2547	308	20	matrix	matrix	NOUN
ape-2547	308	21	produced	produce	VERB
ape-2547	308	22	during	during	ADP
ape-2547	308	23	data	data	NOUN
ape-2547	308	24	processing	processing	NOUN
ape-2547	308	25	and	and	CCONJ
ape-2547	308	26	the	the	DET
ape-2547	308	27	value	value	NOUN
ape-2547	308	28	of	of	ADP
ape-2547	308	29	vif	vif	NOUN
ape-2547	308	30	and	and	CCONJ
ape-2547	308	31	its	its	PRON
ape-2547	308	32	tolerance	tolerance	NOUN
ape-2547	308	33	.	.	PUNCT
ape-2547	309	1	if	if	SCONJ
ape-2547	309	2	the	the	DET
ape-2547	309	3	correlation	correlation	NOUN
ape-2547	309	4	matrix	matrix	NOUN
ape-2547	309	5	between	between	ADP
ape-2547	309	6	independent	independent	ADJ
ape-2547	309	7	variables	variable	NOUN
ape-2547	309	8	has	have	VERB
ape-2547	309	9	a	a	DET
ape-2547	309	10	high	high	ADJ
ape-2547	309	11	enough	enough	ADJ
ape-2547	309	12	correlation	correlation	NOUN
ape-2547	309	13	(	(	PUNCT
ape-2547	309	14	generally	generally	ADV
ape-2547	309	15	above	above	ADP
ape-2547	309	16	0.90	0.90	NUM
ape-2547	309	17	)	)	PUNCT
ape-2547	309	18	,	,	PUNCT
ape-2547	309	19	then	then	ADV
ape-2547	309	20	this	this	PRON
ape-2547	309	21	is	be	AUX
ape-2547	309	22	an	an	DET
ape-2547	309	23	indication	indication	NOUN
ape-2547	309	24	of	of	ADP
ape-2547	309	25	a	a	DET
ape-2547	309	26	multicollinearity	multicollinearity	NOUN
ape-2547	309	27	problem	problem	NOUN
ape-2547	309	28	,	,	PUNCT
ape-2547	309	29	and	and	CCONJ
ape-2547	309	30	vice	vice	ADV
ape-2547	309	31	versa	versa	ADV
ape-2547	309	32	.	.	PUNCT
ape-2547	310	1	the	the	DET
ape-2547	310	2	cutoff	cutoff	NOUN
ape-2547	310	3	value	value	NOUN
ape-2547	310	4	that	that	PRON
ape-2547	310	5	is	be	AUX
ape-2547	310	6	commonly	commonly	ADV
ape-2547	310	7	used	use	VERB
ape-2547	310	8	to	to	PART
ape-2547	310	9	indicate	indicate	VERB
ape-2547	310	10	a	a	DET
ape-2547	310	11	multicollinearity	multicollinearity	NOUN
ape-2547	310	12	problem	problem	NOUN
ape-2547	310	13	istolerance<0.10	istolerance<0.10	NOUN
ape-2547	310	14	or	or	CCONJ
ape-2547	310	15	equal	equal	ADJ
ape-2547	310	16	to	to	ADP
ape-2547	310	17	vif	vif	PROPN
ape-2547	310	18	value	value	NOUN
ape-2547	310	19	>	>	X
ape-2547	310	20	10	10	NUM
ape-2547	310	21	(	(	PUNCT
ape-2547	310	22	ghozali	ghozali	ADJ
ape-2547	310	23	,	,	PUNCT
ape-2547	310	24	2006	2006	NUM
ape-2547	310	25	)	)	PUNCT
ape-2547	310	26	.	.	PUNCT
ape-2547	311	1	3	3	X
ape-2547	311	2	)	)	PUNCT
ape-2547	311	3	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	311	4	test	test	NOUN
ape-2547	311	5	heteroscedasticity	heteroscedasticity	PROPN
ape-2547	311	6	test	test	NOUN
ape-2547	311	7	aims	aim	VERB
ape-2547	311	8	to	to	PART
ape-2547	311	9	test	test	VERB
ape-2547	311	10	whether	whether	SCONJ
ape-2547	311	11	in	in	ADP
ape-2547	311	12	the	the	DET
ape-2547	311	13	regression	regression	NOUN
ape-2547	311	14	model	model	NOUN
ape-2547	311	15	there	there	PRON
ape-2547	311	16	is	be	VERB
ape-2547	311	17	a	a	DET
ape-2547	311	18	variance	variance	NOUN
ape-2547	311	19	similarity	similarity	NOUN
ape-2547	311	20	from	from	ADP
ape-2547	311	21	the	the	DET
ape-2547	311	22	residuals	residual	NOUN
ape-2547	311	23	of	of	ADP
ape-2547	311	24	one	one	NUM
ape-2547	311	25	observation	observation	NOUN
ape-2547	311	26	to	to	ADP
ape-2547	311	27	another	another	PRON
ape-2547	311	28	.	.	PUNCT
ape-2547	312	1	if	if	SCONJ
ape-2547	312	2	the	the	DET
ape-2547	312	3	variance	variance	NOUN
ape-2547	312	4	shows	show	VERB
ape-2547	312	5	a	a	DET
ape-2547	312	6	fixed	fix	VERB
ape-2547	312	7	pattern	pattern	NOUN
ape-2547	312	8	,	,	PUNCT
ape-2547	312	9	it	it	PRON
ape-2547	312	10	can	can	AUX
ape-2547	312	11	be	be	AUX
ape-2547	312	12	stated	state	VERB
ape-2547	312	13	that	that	SCONJ
ape-2547	312	14	there	there	PRON
ape-2547	312	15	was	be	VERB
ape-2547	312	16	no	no	DET
ape-2547	312	17	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	312	18	.	.	PUNCT
ape-2547	313	1	if	if	SCONJ
ape-2547	313	2	the	the	DET
ape-2547	313	3	variance	variance	NOUN
ape-2547	313	4	from	from	ADP
ape-2547	313	5	one	one	NUM
ape-2547	313	6	observation	observation	NOUN
ape-2547	313	7	residual	residual	ADJ
ape-2547	313	8	to	to	ADP
ape-2547	313	9	another	another	DET
ape-2547	313	10	observation	observation	NOUN
ape-2547	313	11	is	be	AUX
ape-2547	313	12	fixed	fix	VERB
ape-2547	313	13	then	then	ADV
ape-2547	313	14	it	it	PRON
ape-2547	313	15	is	be	AUX
ape-2547	313	16	called	call	VERB
ape-2547	313	17	homokedasticity	homokedasticity	NOUN
ape-2547	313	18	,	,	PUNCT
ape-2547	313	19	and	and	CCONJ
ape-2547	313	20	if	if	SCONJ
ape-2547	313	21	it	it	PRON
ape-2547	313	22	is	be	AUX
ape-2547	313	23	different	different	ADJ
ape-2547	313	24	it	it	PRON
ape-2547	313	25	is	be	AUX
ape-2547	313	26	called	call	VERB
ape-2547	313	27	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	313	28	.	.	PUNCT
ape-2547	314	1	to	to	PART
ape-2547	314	2	detect	detect	VERB
ape-2547	314	3	the	the	DET
ape-2547	314	4	presence	presence	NOUN
ape-2547	314	5	or	or	CCONJ
ape-2547	314	6	absence	absence	NOUN
ape-2547	314	7	of	of	ADP
ape-2547	314	8	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	314	9	can	can	AUX
ape-2547	314	10	be	be	AUX
ape-2547	314	11	done	do	VERB
ape-2547	314	12	by	by	ADP
ape-2547	314	13	using	use	VERB
ape-2547	314	14	a	a	DET
ape-2547	314	15	scatterplot	scatterplot	NOUN
ape-2547	314	16	chart	chart	NOUN
ape-2547	314	17	.	.	PUNCT
ape-2547	315	1	a	a	DET
ape-2547	315	2	good	good	ADJ
ape-2547	315	3	regression	regression	NOUN
ape-2547	315	4	model	model	NOUN
ape-2547	315	5	is	be	AUX
ape-2547	315	6	a	a	DET
ape-2547	315	7	homokedastisitas	homokedastisitas	NOUN
ape-2547	315	8	or	or	CCONJ
ape-2547	315	9	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	315	10	does	do	AUX
ape-2547	315	11	not	not	PART
ape-2547	315	12	occur	occur	VERB
ape-2547	315	13	(	(	PUNCT
ape-2547	315	14	ghozali	ghozali	ADJ
ape-2547	315	15	,	,	PUNCT
ape-2547	315	16	2005	2005	NUM
ape-2547	315	17	)	)	PUNCT
ape-2547	315	18	.	.	PUNCT
ape-2547	316	1	basic	basic	ADJ
ape-2547	316	2	analysis	analysis	NOUN
ape-2547	316	3	:	:	PUNCT
ape-2547	316	4	1	1	X
ape-2547	316	5	)	)	PUNCT
ape-2547	316	6	if	if	SCONJ
ape-2547	316	7	there	there	PRON
ape-2547	316	8	are	be	VERB
ape-2547	316	9	certain	certain	ADJ
ape-2547	316	10	patterns	pattern	NOUN
ape-2547	316	11	,	,	PUNCT
ape-2547	316	12	such	such	ADJ
ape-2547	316	13	as	as	ADP
ape-2547	316	14	dots	dot	NOUN
ape-2547	316	15	that	that	PRON
ape-2547	316	16	form	form	VERB
ape-2547	316	17	a	a	DET
ape-2547	316	18	regular	regular	ADJ
ape-2547	316	19	pattern	pattern	NOUN
ape-2547	316	20	then	then	ADV
ape-2547	316	21	it	it	PRON
ape-2547	316	22	indicates	indicate	VERB
ape-2547	316	23	that	that	SCONJ
ape-2547	316	24	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	316	25	has	have	AUX
ape-2547	316	26	occurred	occur	VERB
ape-2547	316	27	.	.	PUNCT
ape-2547	317	1	2	2	X
ape-2547	317	2	)	)	PUNCT
ape-2547	317	3	if	if	SCONJ
ape-2547	317	4	there	there	PRON
ape-2547	317	5	is	be	VERB
ape-2547	317	6	no	no	DET
ape-2547	317	7	clear	clear	ADJ
ape-2547	317	8	pattern	pattern	NOUN
ape-2547	317	9	,	,	PUNCT
ape-2547	317	10	and	and	CCONJ
ape-2547	317	11	the	the	DET
ape-2547	317	12	points	point	NOUN
ape-2547	317	13	above	above	ADP
ape-2547	317	14	and	and	CCONJ
ape-2547	317	15	below	below	ADP
ape-2547	317	16	the	the	DET
ape-2547	317	17	number	number	NOUN
ape-2547	317	18	0	0	NUM
ape-2547	317	19	on	on	ADP
ape-2547	317	20	the	the	DET
ape-2547	317	21	y	y	PROPN
ape-2547	317	22	axis	axis	NOUN
ape-2547	317	23	,	,	PUNCT
ape-2547	317	24	then	then	ADV
ape-2547	317	25	there	there	PRON
ape-2547	317	26	is	be	VERB
ape-2547	317	27	no	no	DET
ape-2547	317	28	heteroscedasticity	heteroscedasticity	NOUN
ape-2547	317	29	4.1.4	4.1.4	DET
ape-2547	317	30	multiple	multiple	ADJ
ape-2547	317	31	linear	linear	ADJ
ape-2547	317	32	regression	regression	NOUN
ape-2547	317	33	analysis	analysis	NOUN
ape-2547	317	34	linear	linear	ADJ
ape-2547	317	35	regression	regression	NOUN
ape-2547	317	36	analysis	analysis	NOUN
ape-2547	317	37	is	be	AUX
ape-2547	317	38	used	use	VERB
ape-2547	317	39	to	to	PART
ape-2547	317	40	determine	determine	VERB
ape-2547	317	41	the	the	DET
ape-2547	317	42	effect	effect	NOUN
ape-2547	317	43	of	of	ADP
ape-2547	317	44	independent	independent	ADJ
ape-2547	317	45	variables	variable	NOUN
ape-2547	317	46	with	with	ADP
ape-2547	317	47	the	the	DET
ape-2547	317	48	dependent	dependent	ADJ
ape-2547	317	49	variable	variable	NOUN
ape-2547	317	50	.	.	PUNCT
ape-2547	318	1	for	for	ADP
ape-2547	318	2	regressions	regression	NOUN
ape-2547	318	3	whose	whose	DET
ape-2547	318	4	independent	independent	ADJ
ape-2547	318	5	variables	variable	NOUN
ape-2547	318	6	consist	consist	VERB
ape-2547	318	7	of	of	ADP
ape-2547	318	8	two	two	NUM
ape-2547	318	9	or	or	CCONJ
ape-2547	318	10	more	more	ADJ
ape-2547	318	11	,	,	PUNCT
ape-2547	318	12	the	the	DET
ape-2547	318	13	regression	regression	NOUN
ape-2547	318	14	is	be	AUX
ape-2547	318	15	called	call	VERB
ape-2547	318	16	multiple	multiple	ADJ
ape-2547	318	17	regression	regression	NOUN
ape-2547	318	18	.	.	PUNCT
ape-2547	319	1	in	in	ADP
ape-2547	319	2	this	this	DET
ape-2547	319	3	study	study	NOUN
ape-2547	319	4	,	,	PUNCT
ape-2547	319	5	the	the	DET
ape-2547	319	6	independent	independent	ADJ
ape-2547	319	7	variable	variable	NOUN
ape-2547	319	8	consists	consist	VERB
ape-2547	319	9	of	of	ADP
ape-2547	319	10	three	three	NUM
ape-2547	319	11	variables	variable	NOUN
ape-2547	319	12	,	,	PUNCT
ape-2547	319	13	so	so	SCONJ
ape-2547	319	14	it	it	PRON
ape-2547	319	15	uses	use	VERB
ape-2547	319	16	multiple	multiple	ADJ
ape-2547	319	17	regression	regression	NOUN
ape-2547	319	18	.	.	PUNCT
ape-2547	320	1	the	the	DET
ape-2547	320	2	regression	regression	NOUN
ape-2547	320	3	equation	equation	NOUN
ape-2547	320	4	in	in	ADP
ape-2547	320	5	this	this	DET
ape-2547	320	6	study	study	NOUN
ape-2547	320	7	is	be	AUX
ape-2547	320	8	to	to	PART
ape-2547	320	9	find	find	VERB
ape-2547	320	10	out	out	ADP
ape-2547	320	11	how	how	SCONJ
ape-2547	320	12	much	much	ADJ
ape-2547	320	13	influence	influence	NOUN
ape-2547	320	14	the	the	DET
ape-2547	320	15	independent	independent	ADJ
ape-2547	320	16	variable	variable	NOUN
ape-2547	320	17	is	be	AUX
ape-2547	320	18	service	service	NOUN
ape-2547	320	19	quality	quality	NOUN
ape-2547	320	20	(	(	PUNCT
ape-2547	320	21	x1	x1	PROPN
ape-2547	320	22	)	)	PUNCT
ape-2547	320	23	,	,	PUNCT
ape-2547	320	24	price	price	NOUN
ape-2547	320	25	(	(	PUNCT
ape-2547	320	26	x2	x2	NOUN
ape-2547	320	27	)	)	PUNCT
ape-2547	320	28	,	,	PUNCT
ape-2547	320	29	and	and	CCONJ
ape-2547	320	30	facilities	facility	NOUN
ape-2547	320	31	(	(	PUNCT
ape-2547	320	32	x3	x3	ADJ
ape-2547	320	33	)	)	PUNCT
ape-2547	320	34	on	on	ADP
ape-2547	320	35	patient	patient	ADJ
ape-2547	320	36	satisfaction	satisfaction	NOUN
ape-2547	320	37	(	(	PUNCT
ape-2547	320	38	y	y	NOUN
ape-2547	320	39	)	)	PUNCT
ape-2547	320	40	.	.	PUNCT
ape-2547	321	1	regression	regression	NOUN
ape-2547	321	2	equations	equation	NOUN
ape-2547	321	3	can	can	AUX
ape-2547	321	4	be	be	AUX
ape-2547	321	5	formulated	formulate	VERB
ape-2547	321	6	y	y	PROPN
ape-2547	321	7	=	=	PUNCT
ape-2547	322	1	a	a	DET
ape-2547	322	2	+	+	X
ape-2547	323	1	b1x1	b1x1	NOUN
ape-2547	324	1	+	+	SYM
ape-2547	325	1	b2x2	b2x2	ADP
ape-2547	326	1	+	+	CCONJ
ape-2547	326	2	e	e	X
ape-2547	326	3	where	where	SCONJ
ape-2547	326	4	:	:	PUNCT
ape-2547	326	5	y	y	NOUN
ape-2547	326	6	=	=	SYM
ape-2547	326	7	patient	patient	NOUN
ape-2547	326	8	satisfaction	satisfaction	NOUN
ape-2547	326	9	a	a	DET
ape-2547	326	10	=	=	X
ape-2547	326	11	constant	constant	ADJ
ape-2547	326	12	b1	b1	NOUN
ape-2547	326	13	,	,	PUNCT
ape-2547	326	14	b2	b2	NOUN
ape-2547	326	15	=	=	NOUN
ape-2547	326	16	coefficient	coefficient	NOUN
ape-2547	326	17	of	of	ADP
ape-2547	326	18	research	research	NOUN
ape-2547	326	19	variables	variable	VERB
ape-2547	326	20	x1	x1	NOUN
ape-2547	327	1	=	=	PUNCT
ape-2547	327	2	service	service	NOUN
ape-2547	327	3	quality	quality	NOUN
ape-2547	327	4	variable	variable	NOUN
ape-2547	327	5	x2	x2	NOUN
ape-2547	327	6	=	=	PUNCT
ape-2547	327	7	facility	facility	NOUN
ape-2547	327	8	variable	variable	NOUN
ape-2547	327	9	e	e	NOUN
ape-2547	327	10	=	=	NOUN
ape-2547	327	11	error	error	NOUN
ape-2547	327	12	4.1.5	4.1.5	NUM
ape-2547	327	13	simultaneous	simultaneous	ADJ
ape-2547	327	14	test	test	NOUN
ape-2547	327	15	(	(	PUNCT
ape-2547	327	16	test	test	NOUN
ape-2547	327	17	f	f	X
ape-2547	327	18	)	)	PUNCT
ape-2547	327	19	the	the	DET
ape-2547	327	20	f	f	PROPN
ape-2547	327	21	statistical	statistical	ADJ
ape-2547	327	22	test	test	NOUN
ape-2547	327	23	is	be	AUX
ape-2547	327	24	used	use	VERB
ape-2547	327	25	to	to	PART
ape-2547	327	26	determine	determine	VERB
ape-2547	327	27	whether	whether	SCONJ
ape-2547	327	28	all	all	DET
ape-2547	327	29	independent	independent	ADJ
ape-2547	327	30	variables	variable	NOUN
ape-2547	327	31	entered	enter	VERB
ape-2547	327	32	into	into	ADP
ape-2547	327	33	the	the	DET
ape-2547	327	34	model	model	NOUN
ape-2547	327	35	have	have	VERB
ape-2547	327	36	an	an	DET
ape-2547	327	37	influence	influence	NOUN
ape-2547	327	38	together	together	ADV
ape-2547	327	39	on	on	ADP
ape-2547	327	40	the	the	DET
ape-2547	327	41	dependent	dependent	ADJ
ape-2547	327	42	variable	variable	NOUN
ape-2547	327	43	(	(	PUNCT
ape-2547	327	44	ghozali	ghozali	PROPN
ape-2547	327	45	,	,	PUNCT
ape-2547	327	46	2005	2005	NUM
ape-2547	327	47	)	)	PUNCT
ape-2547	327	48	.	.	PUNCT
ape-2547	328	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	328	2	advances	advance	VERB
ape-2547	328	3	in	in	ADP
ape-2547	328	4	politics	politic	NOUN
ape-2547	328	5	and	and	CCONJ
ape-2547	328	6	economic	economic	ADJ
ape-2547	328	7	vol	vol	NOUN
ape-2547	328	8	.	.	PROPN
ape-2547	329	1	3	3	NUM
ape-2547	329	2	,	,	PUNCT
ape-2547	329	3	no	no	INTJ
ape-2547	329	4	.	.	NOUN
ape-2547	329	5	1	1	NUM
ape-2547	329	6	,	,	PUNCT
ape-2547	329	7	2020	2020	NUM
ape-2547	329	8	32	32	NUM
ape-2547	329	9	published	publish	VERB
ape-2547	329	10	by	by	ADP
ape-2547	329	11	scholink	scholink	PROPN
ape-2547	329	12	inc	inc	PROPN
ape-2547	329	13	.	.	PROPN
ape-2547	329	14	4.1.6	4.1.6	NUM
ape-2547	329	15	hypothesis	hypothesis	NOUN
ape-2547	329	16	testing	testing	NOUN
ape-2547	329	17	to	to	PART
ape-2547	329	18	find	find	VERB
ape-2547	329	19	out	out	ADP
ape-2547	329	20	the	the	DET
ape-2547	329	21	significance	significance	NOUN
ape-2547	329	22	of	of	ADP
ape-2547	329	23	the	the	DET
ape-2547	329	24	results	result	NOUN
ape-2547	329	25	of	of	ADP
ape-2547	329	26	the	the	DET
ape-2547	329	27	study	study	NOUN
ape-2547	329	28	it	it	PRON
ape-2547	329	29	is	be	AUX
ape-2547	329	30	necessary	necessary	ADJ
ape-2547	329	31	to	to	PART
ape-2547	329	32	do	do	VERB
ape-2547	329	33	a	a	DET
ape-2547	329	34	t	t	NOUN
ape-2547	329	35	test	test	NOUN
ape-2547	329	36	(	(	PUNCT
ape-2547	329	37	partial	partial	ADJ
ape-2547	329	38	test	test	NOUN
ape-2547	329	39	)	)	PUNCT
ape-2547	329	40	t	t	NOUN
ape-2547	329	41	-	-	PUNCT
ape-2547	329	42	test	test	NOUN
ape-2547	329	43	basically	basically	ADV
ape-2547	329	44	shows	show	VERB
ape-2547	329	45	how	how	SCONJ
ape-2547	329	46	far	far	ADV
ape-2547	329	47	the	the	DET
ape-2547	329	48	influence	influence	NOUN
ape-2547	329	49	of	of	ADP
ape-2547	329	50	one	one	NUM
ape-2547	329	51	independent	independent	ADJ
ape-2547	329	52	variable	variable	NOUN
ape-2547	329	53	individually	individually	ADV
ape-2547	329	54	in	in	ADP
ape-2547	329	55	explaining	explain	VERB
ape-2547	329	56	the	the	DET
ape-2547	329	57	variation	variation	NOUN
ape-2547	329	58	of	of	ADP
ape-2547	329	59	the	the	DET
ape-2547	329	60	dependent	dependent	ADJ
ape-2547	329	61	variable	variable	NOUN
ape-2547	329	62	(	(	PUNCT
ape-2547	329	63	ghozali	ghozali	PROPN
ape-2547	329	64	,	,	PUNCT
ape-2547	329	65	2005	2005	NUM
ape-2547	329	66	,	,	PUNCT
ape-2547	329	67	p.	p.	NOUN
ape-2547	329	68	84	84	NUM
ape-2547	329	69	)	)	PUNCT
ape-2547	329	70	.	.	PUNCT
ape-2547	330	1	1	1	X
ape-2547	330	2	)	)	PUNCT
ape-2547	330	3	if	if	SCONJ
ape-2547	330	4	ho	ho	X
ape-2547	330	5	:	:	PUNCT
ape-2547	330	6	βi	βi	PROPN
ape-2547	330	7	i	i	NOUN
ape-2547	330	8	=	=	NOUN
ape-2547	330	9	1,2	1,2	NUM
ape-2547	330	10	independent	independent	ADJ
ape-2547	330	11	variable	variable	NOUN
ape-2547	330	12	on	on	ADP
ape-2547	330	13	partial	partial	ADJ
ape-2547	330	14	and	and	CCONJ
ape-2547	330	15	simultaneus	simultaneus	NOUN
ape-2547	330	16	on	on	ADP
ape-2547	330	17	the	the	DET
ape-2547	330	18	effect	effect	NOUN
ape-2547	330	19	about	about	ADP
ape-2547	330	20	dependent	dependent	ADJ
ape-2547	330	21	variable	variable	NOUN
ape-2547	330	22	2	2	NUM
ape-2547	330	23	)	)	PUNCT
ape-2547	330	24	if	if	SCONJ
ape-2547	330	25	,	,	PUNCT
ape-2547	330	26	h1	h1	X
ape-2547	330	27	:	:	PUNCT
ape-2547	330	28	βi	βi	PROPN
ape-2547	330	29	i	i	NOUN
ape-2547	330	30	=	=	SYM
ape-2547	330	31	1,2	1,2	NUM
ape-2547	330	32	independentvariable	independentvariable	ADJ
ape-2547	330	33	on	on	ADP
ape-2547	330	34	partial	partial	ADJ
ape-2547	330	35	and	and	CCONJ
ape-2547	330	36	simultaneus	simultaneus	VERB
ape-2547	330	37	the	the	DET
ape-2547	330	38	effect	effect	NOUN
ape-2547	330	39	about	about	ADP
ape-2547	330	40	dependent	dependent	ADJ
ape-2547	330	41	variable	variable	NOUN
ape-2547	330	42	.	.	PUNCT
ape-2547	331	1	4.1.7	4.1.7	NUM
ape-2547	331	2	coefficient	coefficient	NOUN
ape-2547	331	3	of	of	ADP
ape-2547	331	4	determination	determination	NOUN
ape-2547	331	5	(	(	PUNCT
ape-2547	331	6	r2	r2	PROPN
ape-2547	331	7	)	)	PUNCT
ape-2547	331	8	the	the	DET
ape-2547	331	9	coefficient	coefficient	NOUN
ape-2547	331	10	of	of	ADP
ape-2547	331	11	determination	determination	NOUN
ape-2547	331	12	(	(	PUNCT
ape-2547	331	13	r2	r2	PROPN
ape-2547	331	14	)	)	PUNCT
ape-2547	331	15	essentially	essentially	ADV
ape-2547	331	16	measures	measure	VERB
ape-2547	331	17	how	how	SCONJ
ape-2547	331	18	far	far	ADV
ape-2547	331	19	the	the	DET
ape-2547	331	20	ability	ability	NOUN
ape-2547	331	21	to	to	PART
ape-2547	331	22	explain	explain	VERB
ape-2547	331	23	the	the	DET
ape-2547	331	24	variation	variation	NOUN
ape-2547	331	25	of	of	ADP
ape-2547	331	26	the	the	DET
ape-2547	331	27	dependent	dependent	ADJ
ape-2547	331	28	variable	variable	NOUN
ape-2547	331	29	.	.	PUNCT
ape-2547	332	1	the	the	DET
ape-2547	332	2	coefficient	coefficient	NOUN
ape-2547	332	3	of	of	ADP
ape-2547	332	4	determination	determination	NOUN
ape-2547	332	5	is	be	AUX
ape-2547	332	6	between	between	ADP
ape-2547	332	7	zero	zero	NUM
ape-2547	332	8	and	and	CCONJ
ape-2547	332	9	one	one	NUM
ape-2547	332	10	.	.	PUNCT
ape-2547	333	1	a	a	DET
ape-2547	333	2	small	small	ADJ
ape-2547	333	3	r2	r2	NOUN
ape-2547	333	4	means	mean	VERB
ape-2547	333	5	ability	ability	NOUN
ape-2547	333	6	independent	independent	ADJ
ape-2547	333	7	variables	variable	NOUN
ape-2547	333	8	in	in	ADP
ape-2547	333	9	explaining	explain	VERB
ape-2547	333	10	the	the	DET
ape-2547	333	11	variation	variation	NOUN
ape-2547	333	12	of	of	ADP
ape-2547	333	13	the	the	DET
ape-2547	333	14	dependent	dependent	ADJ
ape-2547	333	15	variable	variable	NOUN
ape-2547	333	16	are	be	AUX
ape-2547	333	17	very	very	ADV
ape-2547	333	18	limited	limited	ADJ
ape-2547	333	19	.	.	PUNCT
ape-2547	334	1	a	a	DET
ape-2547	334	2	value	value	NOUN
ape-2547	334	3	close	close	ADV
ape-2547	334	4	to	to	ADP
ape-2547	334	5	one	one	NUM
ape-2547	334	6	means	mean	VERB
ape-2547	334	7	that	that	SCONJ
ape-2547	334	8	it	it	PRON
ape-2547	334	9	is	be	AUX
ape-2547	334	10	needed	need	VERB
ape-2547	334	11	to	to	PART
ape-2547	334	12	predict	predict	VERB
ape-2547	334	13	variations	variation	NOUN
ape-2547	334	14	dependent	dependent	ADJ
ape-2547	334	15	variable	variable	NOUN
ape-2547	334	16	.	.	PUNCT
ape-2547	335	1	in	in	ADP
ape-2547	335	2	general	general	ADJ
ape-2547	335	3	the	the	DET
ape-2547	335	4	coefficient	coefficient	NOUN
ape-2547	335	5	of	of	ADP
ape-2547	335	6	determination	determination	NOUN
ape-2547	335	7	for	for	ADP
ape-2547	335	8	cross	cross	NOUN
ape-2547	335	9	data	datum	NOUN
ape-2547	335	10	(	(	PUNCT
ape-2547	335	11	crossection	crossection	PROPN
ape-2547	335	12	)	)	PUNCT
ape-2547	335	13	is	be	AUX
ape-2547	335	14	relatively	relatively	ADV
ape-2547	335	15	low	low	ADJ
ape-2547	335	16	due	due	ADJ
ape-2547	335	17	to	to	ADP
ape-2547	335	18	large	large	ADJ
ape-2547	335	19	variations	variation	NOUN
ape-2547	335	20	between	between	ADP
ape-2547	335	21	each	each	DET
ape-2547	335	22	observation	observation	NOUN
ape-2547	335	23	,	,	PUNCT
ape-2547	335	24	while	while	SCONJ
ape-2547	335	25	for	for	SCONJ
ape-2547	335	26	coherent	coherent	ADJ
ape-2547	335	27	data	datum	NOUN
ape-2547	335	28	(	(	PUNCT
ape-2547	335	29	time	time	NOUN
ape-2547	335	30	series	series	PROPN
ape-2547	335	31	)	)	PUNCT
ape-2547	335	32	usually	usually	ADV
ape-2547	335	33	has	have	VERB
ape-2547	335	34	a	a	DET
ape-2547	335	35	high	high	ADJ
ape-2547	335	36	coefficient	coefficient	NOUN
ape-2547	335	37	of	of	ADP
ape-2547	335	38	determination	determination	NOUN
ape-2547	335	39	(	(	PUNCT
ape-2547	335	40	ghozali	ghozali	PROPN
ape-2547	335	41	,	,	PUNCT
ape-2547	335	42	2005	2005	NUM
ape-2547	335	43	)	)	PUNCT
ape-2547	335	44	.	.	PUNCT
ape-2547	336	1	to	to	PART
ape-2547	336	2	find	find	VERB
ape-2547	336	3	out	out	ADP
ape-2547	336	4	the	the	DET
ape-2547	336	5	size	size	NOUN
ape-2547	336	6	of	of	ADP
ape-2547	336	7	the	the	DET
ape-2547	336	8	independent	independent	ADJ
ape-2547	336	9	variable	variable	NOUN
ape-2547	336	10	in	in	ADP
ape-2547	336	11	influencing	influence	VERB
ape-2547	336	12	the	the	DET
ape-2547	336	13	dependent	dependent	ADJ
ape-2547	336	14	variable	variable	NOUN
ape-2547	336	15	can	can	AUX
ape-2547	336	16	be	be	AUX
ape-2547	336	17	known	know	VERB
ape-2547	336	18	through	through	ADP
ape-2547	336	19	the	the	DET
ape-2547	336	20	coefficient	coefficient	NOUN
ape-2547	336	21	of	of	ADP
ape-2547	336	22	determination	determination	NOUN
ape-2547	336	23	indicated	indicate	VERB
ape-2547	336	24	by	by	ADP
ape-2547	336	25	the	the	DET
ape-2547	336	26	adjusted	adjust	VERB
ape-2547	336	27	rs	rs	NOUN
ape-2547	336	28	quare	quare	NOUN
ape-2547	336	29	(	(	PUNCT
ape-2547	336	30	r2	r2	PROPN
ape-2547	336	31	)	)	PUNCT
ape-2547	336	32	.	.	PUNCT
ape-2547	337	1	the	the	DET
ape-2547	337	2	adjusted	adjust	VERB
ape-2547	337	3	r2	r2	NOUN
ape-2547	337	4	value	value	NOUN
ape-2547	337	5	can	can	AUX
ape-2547	337	6	go	go	VERB
ape-2547	337	7	up	up	ADV
ape-2547	337	8	or	or	CCONJ
ape-2547	337	9	down	down	ADV
ape-2547	337	10	if	if	SCONJ
ape-2547	337	11	an	an	DET
ape-2547	337	12	independent	independent	ADJ
ape-2547	337	13	variable	variable	NOUN
ape-2547	337	14	is	be	AUX
ape-2547	337	15	added	add	VERB
ape-2547	337	16	to	to	ADP
ape-2547	337	17	the	the	DET
ape-2547	337	18	model	model	NOUN
ape-2547	337	19	5	5	NUM
ape-2547	337	20	.	.	NOUN
ape-2547	337	21	results	result	NOUN
ape-2547	337	22	and	and	CCONJ
ape-2547	337	23	discussion	discussion	NOUN
ape-2547	337	24	5.1	5.1	NUM
ape-2547	337	25	test	test	NOUN
ape-2547	337	26	the	the	DET
ape-2547	337	27	validity	validity	NOUN
ape-2547	337	28	and	and	CCONJ
ape-2547	337	29	reliability	reliability	NOUN
ape-2547	337	30	of	of	ADP
ape-2547	337	31	research	research	NOUN
ape-2547	337	32	instruments	instrument	NOUN
ape-2547	337	33	the	the	DET
ape-2547	337	34	initial	initial	ADJ
ape-2547	337	35	step	step	NOUN
ape-2547	337	36	before	before	SCONJ
ape-2547	337	37	the	the	DET
ape-2547	337	38	questionnaire	questionnaire	NOUN
ape-2547	337	39	was	be	AUX
ape-2547	337	40	distributed	distribute	VERB
ape-2547	337	41	and	and	CCONJ
ape-2547	337	42	used	use	VERB
ape-2547	337	43	to	to	PART
ape-2547	337	44	measure	measure	VERB
ape-2547	337	45	the	the	DET
ape-2547	337	46	research	research	NOUN
ape-2547	337	47	object	object	NOUN
ape-2547	337	48	,	,	PUNCT
ape-2547	337	49	the	the	DET
ape-2547	337	50	researchers	researcher	NOUN
ape-2547	337	51	first	first	ADV
ape-2547	337	52	tested	test	VERB
ape-2547	337	53	the	the	DET
ape-2547	337	54	validity	validity	NOUN
ape-2547	337	55	and	and	CCONJ
ape-2547	337	56	reliability	reliability	NOUN
ape-2547	337	57	of	of	ADP
ape-2547	337	58	all	all	DET
ape-2547	337	59	research	research	NOUN
ape-2547	337	60	variables	variable	NOUN
ape-2547	337	61	.	.	PUNCT
ape-2547	338	1	test	test	VERB
ape-2547	338	2	the	the	DET
ape-2547	338	3	validity	validity	NOUN
ape-2547	338	4	and	and	CCONJ
ape-2547	338	5	reliability	reliability	NOUN
ape-2547	338	6	in	in	ADP
ape-2547	338	7	this	this	DET
ape-2547	338	8	study	study	NOUN
ape-2547	338	9	using	use	VERB
ape-2547	338	10	the	the	DET
ape-2547	338	11	help	help	NOUN
ape-2547	338	12	of	of	ADP
ape-2547	338	13	the	the	DET
ape-2547	338	14	spss	spss	PROPN
ape-2547	338	15	23.0	23.0	NUM
ape-2547	338	16	for	for	ADP
ape-2547	338	17	windows	window	NOUN
ape-2547	338	18	program	program	NOUN
ape-2547	338	19	with	with	ADP
ape-2547	338	20	valid	valid	ADJ
ape-2547	338	21	and	and	CCONJ
ape-2547	338	22	reliable	reliable	ADJ
ape-2547	338	23	results	result	NOUN
ape-2547	338	24	.	.	PUNCT
ape-2547	339	1	a.	a.	NOUN
ape-2547	339	2	validitas	validitas	PROPN
ape-2547	339	3	test	test	NOUN
ape-2547	339	4	table	table	NOUN
ape-2547	339	5	2	2	NUM
ape-2547	339	6	.	.	PUNCT
ape-2547	339	7	service	service	NOUN
ape-2547	339	8	quality	quality	NOUN
ape-2547	339	9	validities	validity	NOUN
ape-2547	339	10	variable	variable	ADJ
ape-2547	339	11	item	item	PROPN
ape-2547	339	12	rhitung	rhitung	PROPN
ape-2547	339	13	rtabel	rtabel	PROPN
ape-2547	339	14	information	information	NOUN
ape-2547	339	15	services	service	NOUN
ape-2547	339	16	quality	quality	NOUN
ape-2547	339	17	p1	p1	NOUN
ape-2547	339	18	0,640	0,640	NUM
ape-2547	339	19	0,165	0,165	NUM
ape-2547	339	20	valid	valid	ADJ
ape-2547	339	21	p2	p2	PROPN
ape-2547	339	22	0,869	0,869	NUM
ape-2547	339	23	0,165	0,165	NUM
ape-2547	339	24	valid	valid	ADJ
ape-2547	339	25	p3	p3	PROPN
ape-2547	339	26	0,826	0,826	NUM
ape-2547	339	27	0,165	0,165	NUM
ape-2547	339	28	valid	valid	ADJ
ape-2547	339	29	p4	p4	ADJ
ape-2547	339	30	0,869	0,869	NUM
ape-2547	339	31	0,165	0,165	NUM
ape-2547	339	32	valid	valid	ADJ
ape-2547	339	33	p5	p5	ADJ
ape-2547	339	34	0,825	0,825	NUM
ape-2547	339	35	0,165	0,165	NUM
ape-2547	339	36	valid	valid	ADJ
ape-2547	339	37	p6	p6	NOUN
ape-2547	339	38	0,635	0,635	NUM
ape-2547	339	39	0,165	0,165	NUM
ape-2547	339	40	valid	valid	ADJ
ape-2547	339	41	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	339	42	advances	advance	NOUN
ape-2547	339	43	in	in	ADP
ape-2547	339	44	politics	politic	NOUN
ape-2547	339	45	and	and	CCONJ
ape-2547	339	46	economic	economic	ADJ
ape-2547	339	47	vol	vol	NOUN
ape-2547	339	48	.	.	PROPN
ape-2547	340	1	3	3	NUM
ape-2547	340	2	,	,	PUNCT
ape-2547	340	3	no	no	INTJ
ape-2547	340	4	.	.	NOUN
ape-2547	340	5	1	1	NUM
ape-2547	340	6	,	,	PUNCT
ape-2547	340	7	2020	2020	NUM
ape-2547	340	8	33	33	NUM
ape-2547	340	9	published	publish	VERB
ape-2547	340	10	by	by	ADP
ape-2547	340	11	scholink	scholink	PROPN
ape-2547	340	12	inc	inc	PROPN
ape-2547	340	13	.	.	PROPN
ape-2547	341	1	p7	p7	VERB
ape-2547	341	2	0,865	0,865	NUM
ape-2547	341	3	0,165	0,165	NUM
ape-2547	341	4	valid	valid	ADJ
ape-2547	341	5	p8	p8	PROPN
ape-2547	341	6	0,823	0,823	NUM
ape-2547	341	7	0,165	0,165	NUM
ape-2547	341	8	valid	valid	ADJ
ape-2547	341	9	p9	p9	PROPN
ape-2547	341	10	0,860	0,860	NUM
ape-2547	341	11	0,165	0,165	NUM
ape-2547	341	12	valid	valid	ADJ
ape-2547	341	13	p10	p10	NOUN
ape-2547	341	14	0,819	0,819	NUM
ape-2547	341	15	0,165	0,165	NUM
ape-2547	341	16	valid	valid	ADJ
ape-2547	341	17	facilities	facility	NOUN
ape-2547	341	18	p1	p1	NOUN
ape-2547	341	19	0,329	0,329	NUM
ape-2547	341	20	0,165	0,165	NUM
ape-2547	341	21	valid	valid	ADJ
ape-2547	341	22	p2	p2	PROPN
ape-2547	341	23	0,548	0,548	NUM
ape-2547	341	24	0,165	0,165	NUM
ape-2547	341	25	valid	valid	ADJ
ape-2547	341	26	p3	p3	PROPN
ape-2547	341	27	0,578	0,578	NUM
ape-2547	341	28	0,165	0,165	NUM
ape-2547	341	29	valid	valid	ADJ
ape-2547	341	30	p4	p4	ADJ
ape-2547	341	31	0,329	0,329	NUM
ape-2547	341	32	0,165	0,165	NUM
ape-2547	341	33	valid	valid	ADJ
ape-2547	341	34	p5	p5	ADJ
ape-2547	341	35	0,682	0,682	NUM
ape-2547	341	36	0,165	0,165	NUM
ape-2547	341	37	valid	valid	ADJ
ape-2547	341	38	p6	p6	NOUN
ape-2547	341	39	0,578	0,578	NUM
ape-2547	341	40	0,165	0,165	NUM
ape-2547	341	41	valid	valid	ADJ
ape-2547	341	42	p7	p7	ADJ
ape-2547	341	43	0,548	0,548	NUM
ape-2547	341	44	0,165	0,165	NUM
ape-2547	341	45	valid	valid	ADJ
ape-2547	341	46	p8	p8	PROPN
ape-2547	341	47	0,573	0,573	NUM
ape-2547	341	48	0,165	0,165	NUM
ape-2547	341	49	valid	valid	ADJ
ape-2547	341	50	p9	p9	PROPN
ape-2547	341	51	0,708	0,708	NUM
ape-2547	341	52	0,165	0,165	NUM
ape-2547	341	53	valid	valid	ADJ
ape-2547	341	54	p10	p10	NOUN
ape-2547	341	55	0,548	0,548	NUM
ape-2547	341	56	0,165	0,165	NUM
ape-2547	341	57	valid	valid	ADJ
ape-2547	341	58	p11	p11	NOUN
ape-2547	341	59	0,708	0,708	NUM
ape-2547	341	60	0,165	0,165	NUM
ape-2547	341	61	valid	valid	ADJ
ape-2547	341	62	p12	p12	NOUN
ape-2547	341	63	0,682	0,682	NUM
ape-2547	341	64	0,165	0,165	NUM
ape-2547	341	65	valid	valid	ADJ
ape-2547	341	66	satisfaction	satisfaction	NOUN
ape-2547	341	67	p1	p1	NOUN
ape-2547	341	68	0,676	0,676	NUM
ape-2547	341	69	0,165	0,165	NUM
ape-2547	341	70	valid	valid	ADJ
ape-2547	341	71	p2	p2	PROPN
ape-2547	341	72	0,592	0,592	NUM
ape-2547	341	73	0,165	0,165	NUM
ape-2547	341	74	valid	valid	ADJ
ape-2547	341	75	p3	p3	PROPN
ape-2547	341	76	0,453	0,453	NUM
ape-2547	341	77	0,165	0,165	NUM
ape-2547	341	78	valid	valid	ADJ
ape-2547	341	79	p4	p4	ADJ
ape-2547	341	80	0,372	0,372	NUM
ape-2547	341	81	0,165	0,165	NUM
ape-2547	341	82	valid	valid	ADJ
ape-2547	341	83	p5	p5	ADJ
ape-2547	341	84	0,535	0,535	NUM
ape-2547	341	85	0,165	0,165	NUM
ape-2547	341	86	valid	valid	ADJ
ape-2547	341	87	p6	p6	NOUN
ape-2547	341	88	0,592	0,592	NUM
ape-2547	341	89	0,165	0,165	NUM
ape-2547	341	90	valid	valid	ADJ
ape-2547	341	91	p7	p7	NOUN
ape-2547	341	92	0,676	0,676	NUM
ape-2547	341	93	0,165	0,165	NUM
ape-2547	341	94	valid	valid	ADJ
ape-2547	341	95	source	source	NOUN
ape-2547	341	96	:	:	PUNCT
ape-2547	341	97	primerydata	primerydata	PROPN
ape-2547	341	98	2018	2018	NUM
ape-2547	341	99	.	.	PUNCT
ape-2547	342	1	b.	b.	PROPN
ape-2547	342	2	reabilities	reabilities	PROPN
ape-2547	342	3	test	test	NOUN
ape-2547	342	4	tabel	tabel	NOUN
ape-2547	342	5	3	3	NUM
ape-2547	342	6	.	.	PUNCT
ape-2547	342	7	service	service	NOUN
ape-2547	342	8	quality	quality	NOUN
ape-2547	342	9	of	of	ADP
ape-2547	342	10	reliabilities	reliability	NOUN
ape-2547	342	11	reliability	reliability	NOUN
ape-2547	342	12	statistics	statistic	NOUN
ape-2547	342	13	cronbach	cronbach	VERB
ape-2547	342	14	’s	’s	PART
ape-2547	342	15	alpha	alpha	NOUN
ape-2547	342	16	n	n	PROPN
ape-2547	342	17	of	of	ADP
ape-2547	342	18	items	item	NOUN
ape-2547	342	19	.945	.945	NUM
ape-2547	342	20	10	10	NUM
ape-2547	342	21	source	source	NOUN
ape-2547	342	22	:	:	PUNCT
ape-2547	342	23	output	output	NOUN
ape-2547	342	24	spss	spss	PROPN
ape-2547	342	25	.	.	PUNCT
ape-2547	343	1	it	it	PRON
ape-2547	343	2	can	can	AUX
ape-2547	343	3	be	be	AUX
ape-2547	343	4	seen	see	VERB
ape-2547	343	5	from	from	ADP
ape-2547	343	6	this	this	DET
ape-2547	343	7	table	table	NOUN
ape-2547	343	8	that	that	PRON
ape-2547	343	9	cronbach	cronbach	VERB
ape-2547	343	10	’s	’s	PART
ape-2547	343	11	alpha	alpha	NOUN
ape-2547	343	12	value	value	NOUN
ape-2547	343	13	is	be	AUX
ape-2547	343	14	0.945	0.945	NUM
ape-2547	343	15	greater	great	ADJ
ape-2547	343	16	than	than	ADP
ape-2547	343	17	r	r	NOUN
ape-2547	343	18	-	-	PUNCT
ape-2547	343	19	table	table	NOUN
ape-2547	343	20	.	.	PUNCT
ape-2547	344	1	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	344	2	advances	advance	NOUN
ape-2547	344	3	in	in	ADP
ape-2547	344	4	politics	politic	NOUN
ape-2547	344	5	and	and	CCONJ
ape-2547	344	6	economic	economic	ADJ
ape-2547	344	7	vol	vol	NOUN
ape-2547	344	8	.	.	PROPN
ape-2547	345	1	3	3	NUM
ape-2547	345	2	,	,	PUNCT
ape-2547	345	3	no	no	INTJ
ape-2547	345	4	.	.	NOUN
ape-2547	345	5	1	1	NUM
ape-2547	345	6	,	,	PUNCT
ape-2547	345	7	2020	2020	NUM
ape-2547	345	8	34	34	NUM
ape-2547	345	9	published	publish	VERB
ape-2547	345	10	by	by	ADP
ape-2547	345	11	scholink	scholink	PROPN
ape-2547	345	12	inc	inc	PROPN
ape-2547	345	13	.	.	PROPN
ape-2547	345	14	table	table	PROPN
ape-2547	345	15	4	4	NUM
ape-2547	345	16	.	.	PUNCT
ape-2547	345	17	fasilitas	fasilita	NOUN
ape-2547	345	18	reliabilitas	reliabilita	VERB
ape-2547	345	19	cronbach	cronbach	VERB
ape-2547	345	20	’s	’s	PART
ape-2547	345	21	alpha	alpha	NOUN
ape-2547	345	22	n	n	PROPN
ape-2547	345	23	of	of	ADP
ape-2547	345	24	items	item	NOUN
ape-2547	345	25	.784	.784	NUM
ape-2547	345	26	12	12	NUM
ape-2547	345	27	source	source	NOUN
ape-2547	345	28	:	:	PUNCT
ape-2547	345	29	output	output	NOUN
ape-2547	345	30	spss	spss	PROPN
ape-2547	345	31	.	.	PUNCT
ape-2547	346	1	from	from	ADP
ape-2547	346	2	this	this	DET
ape-2547	346	3	table	table	NOUN
ape-2547	346	4	,	,	PUNCT
ape-2547	346	5	the	the	DET
ape-2547	346	6	cronbach	cronbach	NOUN
ape-2547	346	7	’s	’s	PART
ape-2547	346	8	alpha	alpha	NOUN
ape-2547	346	9	value	value	NOUN
ape-2547	346	10	of	of	ADP
ape-2547	346	11	0.784	0.784	NUM
ape-2547	346	12	is	be	AUX
ape-2547	346	13	greater	great	ADJ
ape-2547	346	14	than	than	ADP
ape-2547	346	15	r	r	NOUN
ape-2547	346	16	-	-	PUNCT
ape-2547	346	17	table	table	NOUN
ape-2547	346	18	.	.	PUNCT
ape-2547	346	19	table	table	NOUN
ape-2547	346	20	5	5	NUM
ape-2547	347	1	.	.	PUNCT
ape-2547	347	2	reliabilities	reliability	NOUN
ape-2547	347	3	satisfaction	satisfaction	PROPN
ape-2547	347	4	cronbach	cronbach	PROPN
ape-2547	347	5	’s	’s	PART
ape-2547	347	6	alpha	alpha	NOUN
ape-2547	347	7	n	n	PROPN
ape-2547	347	8	of	of	ADP
ape-2547	347	9	items	item	NOUN
ape-2547	347	10	.609	.609	NUM
ape-2547	347	11	7	7	NUM
ape-2547	347	12	source	source	NOUN
ape-2547	347	13	:	:	PUNCT
ape-2547	347	14	output	output	NOUN
ape-2547	347	15	spss	spss	PROPN
ape-2547	347	16	.	.	PUNCT
ape-2547	348	1	it	it	PRON
ape-2547	348	2	can	can	AUX
ape-2547	348	3	be	be	AUX
ape-2547	348	4	seen	see	VERB
ape-2547	348	5	from	from	ADP
ape-2547	348	6	the	the	DET
ape-2547	348	7	table	table	NOUN
ape-2547	348	8	that	that	SCONJ
ape-2547	348	9	the	the	DET
ape-2547	348	10	cronbach	cronbach	NOUN
ape-2547	348	11	’s	’s	PART
ape-2547	348	12	alpha	alpha	NOUN
ape-2547	348	13	value	value	NOUN
ape-2547	348	14	of	of	ADP
ape-2547	348	15	0.609	0.609	NUM
ape-2547	348	16	is	be	AUX
ape-2547	348	17	greater	great	ADJ
ape-2547	348	18	than	than	ADP
ape-2547	348	19	r	r	NOUN
ape-2547	348	20	-	-	PUNCT
ape-2547	348	21	table	table	NOUN
ape-2547	348	22	.	.	PUNCT
ape-2547	349	1	5.2	5.2	NUM
ape-2547	349	2	analysis	analysis	NOUN
ape-2547	349	3	of	of	ADP
ape-2547	349	4	research	research	NOUN
ape-2547	349	5	results	result	NOUN
ape-2547	349	6	based	base	VERB
ape-2547	349	7	on	on	ADP
ape-2547	349	8	the	the	DET
ape-2547	349	9	results	result	NOUN
ape-2547	349	10	of	of	ADP
ape-2547	349	11	the	the	DET
ape-2547	349	12	validity	validity	NOUN
ape-2547	349	13	and	and	CCONJ
ape-2547	349	14	reliability	reliability	NOUN
ape-2547	349	15	tests	test	NOUN
ape-2547	349	16	,	,	PUNCT
ape-2547	349	17	statement	statement	NOUN
ape-2547	349	18	questionnaires	questionnaire	NOUN
ape-2547	349	19	can	can	AUX
ape-2547	349	20	be	be	AUX
ape-2547	349	21	formally	formally	ADV
ape-2547	349	22	circulated	circulate	VERB
ape-2547	349	23	to	to	ADP
ape-2547	349	24	respondents	respondent	NOUN
ape-2547	349	25	.	.	PUNCT
ape-2547	350	1	then	then	ADV
ape-2547	350	2	the	the	DET
ape-2547	350	3	data	datum	NOUN
ape-2547	350	4	from	from	ADP
ape-2547	350	5	the	the	DET
ape-2547	350	6	questionnaire	questionnaire	NOUN
ape-2547	350	7	answers	answer	NOUN
ape-2547	350	8	obtained	obtain	VERB
ape-2547	350	9	,	,	PUNCT
ape-2547	350	10	tabulated	tabulate	VERB
ape-2547	350	11	and	and	CCONJ
ape-2547	350	12	further	far	ADV
ape-2547	350	13	analyzed	analyze	VERB
ape-2547	350	14	in	in	ADP
ape-2547	350	15	the	the	DET
ape-2547	350	16	form	form	NOUN
ape-2547	350	17	of	of	ADP
ape-2547	350	18	a	a	DET
ape-2547	350	19	classic	classic	ADJ
ape-2547	350	20	assumption	assumption	NOUN
ape-2547	350	21	test	test	NOUN
ape-2547	350	22	and	and	CCONJ
ape-2547	350	23	multiple	multiple	ADJ
ape-2547	350	24	regression	regression	NOUN
ape-2547	350	25	tests	test	NOUN
ape-2547	350	26	.	.	PUNCT
ape-2547	351	1	5.3	5.3	NUM
ape-2547	351	2	classic	classic	ADJ
ape-2547	351	3	assumption	assumption	NOUN
ape-2547	351	4	test	test	NOUN
ape-2547	351	5	a	a	DET
ape-2547	351	6	)	)	PUNCT
ape-2547	351	7	normality	normality	NOUN
ape-2547	351	8	proof	proof	NOUN
ape-2547	351	9	that	that	SCONJ
ape-2547	351	10	the	the	DET
ape-2547	351	11	residual	residual	ADJ
ape-2547	351	12	value	value	NOUN
ape-2547	351	13	is	be	AUX
ape-2547	351	14	spread	spread	VERB
ape-2547	351	15	normally	normally	ADV
ape-2547	351	16	is	be	AUX
ape-2547	351	17	one	one	NUM
ape-2547	351	18	indication	indication	NOUN
ape-2547	351	19	that	that	SCONJ
ape-2547	351	20	the	the	DET
ape-2547	351	21	regression	regression	NOUN
ape-2547	351	22	equation	equation	NOUN
ape-2547	351	23	obtained	obtain	VERB
ape-2547	351	24	is	be	AUX
ape-2547	351	25	good	good	ADJ
ape-2547	351	26	enough	enough	ADV
ape-2547	351	27	.	.	PUNCT
ape-2547	352	1	proof	proof	NOUN
ape-2547	352	2	of	of	ADP
ape-2547	352	3	normality	normality	NOUN
ape-2547	352	4	of	of	ADP
ape-2547	352	5	residual	residual	ADJ
ape-2547	352	6	values	value	NOUN
ape-2547	352	7	is	be	AUX
ape-2547	352	8	carried	carry	VERB
ape-2547	352	9	out	out	ADP
ape-2547	352	10	using	use	VERB
ape-2547	352	11	the	the	DET
ape-2547	352	12	kolmogorov	kolmogorov	ADJ
ape-2547	352	13	-	-	PUNCT
ape-2547	352	14	smirnov	smirnov	ADJ
ape-2547	352	15	test	test	NOUN
ape-2547	352	16	,	,	PUNCT
ape-2547	352	17	which	which	PRON
ape-2547	352	18	takes	take	VERB
ape-2547	352	19	into	into	ADP
ape-2547	352	20	account	account	NOUN
ape-2547	352	21	the	the	DET
ape-2547	352	22	residual	residual	ADJ
ape-2547	352	23	values	value	NOUN
ape-2547	352	24	that	that	PRON
ape-2547	352	25	exist	exist	VERB
ape-2547	352	26	.	.	PUNCT
ape-2547	353	1	residuals	residual	NOUN
ape-2547	353	2	are	be	AUX
ape-2547	353	3	normally	normally	ADV
ape-2547	353	4	distributed	distribute	VERB
ape-2547	353	5	if	if	SCONJ
ape-2547	353	6	the	the	DET
ape-2547	353	7	significance	significance	NOUN
ape-2547	353	8	level	level	NOUN
ape-2547	353	9	is	be	AUX
ape-2547	353	10	more	more	ADJ
ape-2547	353	11	than	than	ADP
ape-2547	353	12	0.05	0.05	NUM
ape-2547	353	13	.	.	PUNCT
ape-2547	354	1	based	base	VERB
ape-2547	354	2	on	on	ADP
ape-2547	354	3	table	table	NOUN
ape-2547	354	4	5	5	NUM
ape-2547	354	5	it	it	PRON
ape-2547	354	6	can	can	AUX
ape-2547	354	7	be	be	AUX
ape-2547	354	8	seen	see	VERB
ape-2547	354	9	that	that	SCONJ
ape-2547	354	10	the	the	DET
ape-2547	354	11	residual	residual	ADJ
ape-2547	354	12	value	value	NOUN
ape-2547	354	13	obtained	obtain	VERB
ape-2547	354	14	is	be	AUX
ape-2547	354	15	0.200	0.200	NUM
ape-2547	354	16	>	>	X
ape-2547	354	17	0.05	0.05	NUM
ape-2547	354	18	.	.	PUNCT
ape-2547	355	1	this	this	PRON
ape-2547	355	2	means	mean	VERB
ape-2547	355	3	that	that	SCONJ
ape-2547	355	4	data	datum	NOUN
ape-2547	355	5	distribution	distribution	NOUN
ape-2547	355	6	is	be	AUX
ape-2547	355	7	normal	normal	ADJ
ape-2547	355	8	.	.	PUNCT
ape-2547	356	1	table	table	NOUN
ape-2547	356	2	6	6	NUM
ape-2547	356	3	.	.	PUNCT
ape-2547	356	4	kolmogorov	kolmogorov	ADJ
ape-2547	356	5	-	-	PUNCT
ape-2547	356	6	smirnov	smirnov	PROPN
ape-2547	356	7	test	test	NOUN
ape-2547	356	8	one	one	NUM
ape-2547	356	9	-	-	PUNCT
ape-2547	356	10	sample	sample	NOUN
ape-2547	356	11	kolmogorov	kolmogorov	ADJ
ape-2547	356	12	-	-	PUNCT
ape-2547	356	13	smirnov	smirnov	ADJ
ape-2547	356	14	test	test	NOUN
ape-2547	356	15	unstandardized	unstandardize	VERB
ape-2547	356	16	residual	residual	ADJ
ape-2547	356	17	n	n	CCONJ
ape-2547	356	18	100	100	NUM
ape-2547	356	19	normal	normal	ADJ
ape-2547	356	20	parametersa	parametersa	NOUN
ape-2547	356	21	mean	mean	NOUN
ape-2547	356	22	.0000000	.0000000	PROPN
ape-2547	357	1	std	std	NOUN
ape-2547	357	2	.	.	PUNCT
ape-2547	358	1	deviation	deviation	NOUN
ape-2547	358	2	1.35992391	1.35992391	NUM
ape-2547	358	3	most	most	ADV
ape-2547	358	4	extreme	extreme	ADJ
ape-2547	358	5	differences	difference	NOUN
ape-2547	358	6	absolute	absolute	ADJ
ape-2547	358	7	.093	.093	NUM
ape-2547	358	8	positive	positive	ADJ
ape-2547	358	9	.047	.047	NUM
ape-2547	358	10	negative	negative	ADJ
ape-2547	358	11	-.093	-.093	PROPN
ape-2547	358	12	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	358	13	advances	advance	NOUN
ape-2547	358	14	in	in	ADP
ape-2547	358	15	politics	politic	NOUN
ape-2547	358	16	and	and	CCONJ
ape-2547	358	17	economic	economic	ADJ
ape-2547	358	18	vol	vol	NOUN
ape-2547	358	19	.	.	PROPN
ape-2547	359	1	3	3	NUM
ape-2547	359	2	,	,	PUNCT
ape-2547	359	3	no	no	INTJ
ape-2547	359	4	.	.	NOUN
ape-2547	359	5	1	1	NUM
ape-2547	359	6	,	,	PUNCT
ape-2547	359	7	2020	2020	NUM
ape-2547	359	8	35	35	NUM
ape-2547	359	9	published	publish	VERB
ape-2547	359	10	by	by	ADP
ape-2547	359	11	scholink	scholink	PROPN
ape-2547	359	12	inc	inc	PROPN
ape-2547	359	13	.	.	PROPN
ape-2547	359	14	kolmogorov	kolmogorov	PROPN
ape-2547	359	15	-	-	PUNCT
ape-2547	359	16	smirnov	smirnov	PROPN
ape-2547	359	17	z	z	NOUN
ape-2547	359	18	.929	.929	NUM
ape-2547	359	19	asymp	asymp	NOUN
ape-2547	359	20	.	.	PUNCT
ape-2547	360	1	sig	sig	PROPN
ape-2547	360	2	.	.	PUNCT
ape-2547	361	1	(	(	PUNCT
ape-2547	361	2	2	2	NUM
ape-2547	361	3	-	-	PUNCT
ape-2547	361	4	tailed	tailed	ADJ
ape-2547	361	5	)	)	PUNCT
ape-2547	362	1	.354	.354	NUM
ape-2547	362	2	a.	a.	NOUN
ape-2547	362	3	test	test	NOUN
ape-2547	362	4	distribution	distribution	NOUN
ape-2547	362	5	is	be	AUX
ape-2547	362	6	normal	normal	ADJ
ape-2547	362	7	.	.	PUNCT
ape-2547	363	1	source	source	NOUN
ape-2547	363	2	:	:	PUNCT
ape-2547	363	3	output	output	PROPN
ape-2547	363	4	spss	spss	PROPN
ape-2547	363	5	.	.	PUNCT
ape-2547	364	1	b	b	X
ape-2547	364	2	)	)	PUNCT
ape-2547	364	3	.	.	PUNCT
ape-2547	365	1	heteroscedacity	heteroscedacity	NOUN
ape-2547	365	2	a	a	DET
ape-2547	365	3	good	good	ADJ
ape-2547	365	4	regression	regression	NOUN
ape-2547	365	5	model	model	NOUN
ape-2547	365	6	is	be	AUX
ape-2547	365	7	a	a	DET
ape-2547	365	8	homoskedacity	homoskedacity	NOUN
ape-2547	365	9	or	or	CCONJ
ape-2547	365	10	heteroskedacity	heteroskedacity	NOUN
ape-2547	365	11	does	do	AUX
ape-2547	365	12	not	not	PART
ape-2547	365	13	occur	occur	VERB
ape-2547	365	14	.	.	PUNCT
ape-2547	366	1	detection	detection	NOUN
ape-2547	366	2	of	of	ADP
ape-2547	366	3	heterokesdacity	heterokesdacity	NOUN
ape-2547	366	4	can	can	AUX
ape-2547	366	5	be	be	AUX
ape-2547	366	6	done	do	VERB
ape-2547	366	7	by	by	ADP
ape-2547	366	8	using	use	VERB
ape-2547	366	9	the	the	DET
ape-2547	366	10	scatter	scatter	NOUN
ape-2547	366	11	plot	plot	NOUN
ape-2547	366	12	method	method	NOUN
ape-2547	366	13	by	by	ADP
ape-2547	366	14	plotting	plot	VERB
ape-2547	366	15	zpred	zpre	VERB
ape-2547	366	16	values	value	NOUN
ape-2547	366	17	(	(	PUNCT
ape-2547	366	18	predicted	predict	VERB
ape-2547	366	19	values	value	NOUN
ape-2547	366	20	)	)	PUNCT
ape-2547	366	21	with	with	ADP
ape-2547	366	22	sresid	sresid	ADJ
ape-2547	366	23	values	value	NOUN
ape-2547	366	24	(	(	PUNCT
ape-2547	366	25	residual	residual	ADJ
ape-2547	366	26	values	value	NOUN
ape-2547	366	27	)	)	PUNCT
ape-2547	366	28	.	.	PUNCT
ape-2547	367	1	based	base	VERB
ape-2547	367	2	on	on	ADP
ape-2547	367	3	figure	figure	NOUN
ape-2547	367	4	5.2	5.2	NUM
ape-2547	367	5	it	it	PRON
ape-2547	367	6	can	can	AUX
ape-2547	367	7	be	be	AUX
ape-2547	367	8	seen	see	VERB
ape-2547	367	9	that	that	SCONJ
ape-2547	367	10	there	there	PRON
ape-2547	367	11	are	be	VERB
ape-2547	367	12	no	no	DET
ape-2547	367	13	specific	specific	ADJ
ape-2547	367	14	patterns	pattern	NOUN
ape-2547	367	15	on	on	ADP
ape-2547	367	16	the	the	DET
ape-2547	367	17	graph	graph	NOUN
ape-2547	367	18	.	.	PUNCT
ape-2547	368	1	this	this	PRON
ape-2547	368	2	means	mean	VERB
ape-2547	368	3	that	that	SCONJ
ape-2547	368	4	there	there	PRON
ape-2547	368	5	is	be	VERB
ape-2547	368	6	no	no	DET
ape-2547	368	7	heteroskedacity	heteroskedacity	NOUN
ape-2547	368	8	in	in	ADP
ape-2547	368	9	the	the	DET
ape-2547	368	10	model	model	NOUN
ape-2547	368	11	or	or	CCONJ
ape-2547	368	12	the	the	DET
ape-2547	368	13	regression	regression	NOUN
ape-2547	368	14	model	model	NOUN
ape-2547	368	15	used	use	VERB
ape-2547	368	16	is	be	AUX
ape-2547	368	17	good	good	ADJ
ape-2547	368	18	.	.	PUNCT
ape-2547	369	1	c	c	X
ape-2547	369	2	)	)	PUNCT
ape-2547	369	3	.	.	PUNCT
ape-2547	370	1	multicollinearity	multicollinearity	NOUN
ape-2547	370	2	the	the	DET
ape-2547	370	3	regression	regression	NOUN
ape-2547	370	4	model	model	NOUN
ape-2547	370	5	assumes	assume	VERB
ape-2547	370	6	the	the	DET
ape-2547	370	7	absence	absence	NOUN
ape-2547	370	8	of	of	ADP
ape-2547	370	9	multicollinearity	multicollinearity	NOUN
ape-2547	370	10	or	or	CCONJ
ape-2547	370	11	the	the	DET
ape-2547	370	12	absence	absence	NOUN
ape-2547	370	13	of	of	ADP
ape-2547	370	14	a	a	DET
ape-2547	370	15	perfect	perfect	ADJ
ape-2547	370	16	or	or	CCONJ
ape-2547	370	17	almost	almost	ADV
ape-2547	370	18	perfect	perfect	ADJ
ape-2547	370	19	relationship	relationship	NOUN
ape-2547	370	20	between	between	ADP
ape-2547	370	21	independent	independent	ADJ
ape-2547	370	22	variables	variable	NOUN
ape-2547	370	23	so	so	SCONJ
ape-2547	370	24	that	that	SCONJ
ape-2547	370	25	it	it	PRON
ape-2547	370	26	is	be	AUX
ape-2547	370	27	difficult	difficult	ADJ
ape-2547	370	28	to	to	PART
ape-2547	370	29	separate	separate	VERB
ape-2547	370	30	the	the	DET
ape-2547	370	31	influence	influence	NOUN
ape-2547	370	32	of	of	ADP
ape-2547	370	33	those	those	DET
ape-2547	370	34	variables	variable	NOUN
ape-2547	370	35	individually	individually	ADV
ape-2547	370	36	on	on	ADP
ape-2547	370	37	the	the	DET
ape-2547	370	38	dependent	dependent	ADJ
ape-2547	370	39	variable	variable	NOUN
ape-2547	370	40	.	.	PUNCT
ape-2547	371	1	multicollinearity	multicollinearity	NOUN
ape-2547	371	2	detection	detection	NOUN
ape-2547	371	3	is	be	AUX
ape-2547	371	4	by	by	ADP
ape-2547	371	5	looking	look	VERB
ape-2547	371	6	at	at	ADP
ape-2547	371	7	the	the	DET
ape-2547	371	8	tolerance	tolerance	NOUN
ape-2547	371	9	value	value	NOUN
ape-2547	371	10	and	and	CCONJ
ape-2547	371	11	value	value	NOUN
ape-2547	371	12	inflation	inflation	NOUN
ape-2547	371	13	factor	factor	NOUN
ape-2547	371	14	(	(	PUNCT
ape-2547	371	15	vif	vif	PROPN
ape-2547	371	16	)	)	PUNCT
ape-2547	371	17	.	.	PUNCT
ape-2547	372	1	a	a	DET
ape-2547	372	2	regression	regression	NOUN
ape-2547	372	3	model	model	NOUN
ape-2547	372	4	is	be	AUX
ape-2547	372	5	said	say	VERB
ape-2547	372	6	to	to	PART
ape-2547	372	7	be	be	AUX
ape-2547	372	8	free	free	ADJ
ape-2547	372	9	of	of	ADP
ape-2547	372	10	multicollinearity	multicollinearity	NOUN
ape-2547	372	11	if	if	SCONJ
ape-2547	372	12	it	it	PRON
ape-2547	372	13	has	have	VERB
ape-2547	372	14	a	a	DET
ape-2547	372	15	vif	vif	NOUN
ape-2547	372	16	value	value	NOUN
ape-2547	372	17	less	less	ADJ
ape-2547	372	18	than	than	ADP
ape-2547	372	19	10.00	10.00	NUM
ape-2547	372	20	and	and	CCONJ
ape-2547	372	21	has	have	VERB
ape-2547	372	22	a	a	DET
ape-2547	372	23	tolerance	tolerance	NOUN
ape-2547	372	24	number	number	NOUN
ape-2547	372	25	greater	great	ADJ
ape-2547	372	26	than	than	ADP
ape-2547	372	27	0.10	0.10	NUM
ape-2547	372	28	.	.	PUNCT
ape-2547	373	1	table	table	NOUN
ape-2547	373	2	7	7	NUM
ape-2547	373	3	.	.	PUNCT
ape-2547	374	1	coefficientsa	coefficientsa	NOUN
ape-2547	374	2	model	model	VERB
ape-2547	374	3	unstandardized	unstandardized	ADJ
ape-2547	374	4	coefficients	coefficient	NOUN
ape-2547	374	5	standardized	standardize	VERB
ape-2547	374	6	coefficients	coefficient	NOUN
ape-2547	374	7	t	t	PROPN
ape-2547	374	8	sig	sig	PROPN
ape-2547	374	9	.	.	PUNCT
ape-2547	375	1	collinearity	collinearity	PROPN
ape-2547	375	2	statistics	statistic	NOUN
ape-2547	375	3	b	b	NOUN
ape-2547	375	4	std	std	PROPN
ape-2547	375	5	.	.	NOUN
ape-2547	375	6	error	error	NOUN
ape-2547	375	7	beta	beta	NOUN
ape-2547	375	8	tolerance	tolerance	NOUN
ape-2547	375	9	vif	vif	NOUN
ape-2547	375	10	1	1	NUM
ape-2547	375	11	(	(	PUNCT
ape-2547	375	12	constant	constant	ADJ
ape-2547	375	13	)	)	PUNCT
ape-2547	375	14	1.945	1.945	NUM
ape-2547	375	15	1.185	1.185	NUM
ape-2547	375	16	1.641	1.641	NUM
ape-2547	375	17	.104	.104	NUM
ape-2547	375	18	kualita	kualita	PROPN
ape-2547	375	19	s	s	PART
ape-2547	375	20	.025	.025	NUM
ape-2547	375	21	.036	.036	NUM
ape-2547	375	22	.045	.045	NUM
ape-2547	375	23	.679	.679	NUM
ape-2547	375	24	.499	.499	NUM
ape-2547	375	25	.439	.439	NUM
ape-2547	375	26	2.280	2.280	NUM
ape-2547	375	27	fasilita	fasilita	PROPN
ape-2547	375	28	s	s	PART
ape-2547	375	29	.517	.517	NUM
ape-2547	375	30	.039	.039	NUM
ape-2547	375	31	.870	.870	NUM
ape-2547	375	32	13.242	13.242	NUM
ape-2547	375	33	.000	.000	NUM
ape-2547	375	34	.439	.439	NUM
ape-2547	375	35	2.280	2.280	NUM
ape-2547	375	36	a.	a.	NOUN
ape-2547	375	37	dependent	dependent	ADJ
ape-2547	375	38	variable	variable	NOUN
ape-2547	375	39	:	:	PUNCT
ape-2547	375	40	satisfaction	satisfaction	NOUN
ape-2547	375	41	source	source	NOUN
ape-2547	375	42	:	:	PUNCT
ape-2547	375	43	output	output	NOUN
ape-2547	375	44	spss	spss	PROPN
ape-2547	375	45	.	.	PUNCT
ape-2547	376	1	from	from	ADP
ape-2547	376	2	the	the	DET
ape-2547	376	3	table	table	NOUN
ape-2547	376	4	it	it	PRON
ape-2547	376	5	is	be	AUX
ape-2547	376	6	found	find	VERB
ape-2547	376	7	that	that	SCONJ
ape-2547	376	8	the	the	DET
ape-2547	376	9	tolerance	tolerance	NOUN
ape-2547	376	10	value	value	NOUN
ape-2547	376	11	is	be	AUX
ape-2547	376	12	0.439	0.439	NUM
ape-2547	376	13	>	>	X
ape-2547	376	14	0.10	0.10	NUM
ape-2547	376	15	or	or	CCONJ
ape-2547	376	16	2.280	2.280	NUM
ape-2547	376	17	<	<	X
ape-2547	376	18	10.00	10.00	NUM
ape-2547	376	19	,	,	PUNCT
ape-2547	376	20	so	so	CCONJ
ape-2547	376	21	there	there	PRON
ape-2547	376	22	is	be	VERB
ape-2547	376	23	no	no	DET
ape-2547	376	24	multicollinearity	multicollinearity	NOUN
ape-2547	376	25	.	.	PUNCT
ape-2547	377	1	5.4	5.4	NUM
ape-2547	377	2	multiple	multiple	ADJ
ape-2547	377	3	regression	regression	NOUN
ape-2547	377	4	analysis	analysis	NOUN
ape-2547	377	5	this	this	DET
ape-2547	377	6	analysis	analysis	NOUN
ape-2547	377	7	is	be	AUX
ape-2547	377	8	to	to	PART
ape-2547	377	9	determine	determine	VERB
ape-2547	377	10	the	the	DET
ape-2547	377	11	effect	effect	NOUN
ape-2547	377	12	of	of	ADP
ape-2547	377	13	the	the	DET
ape-2547	377	14	independent	independent	ADJ
ape-2547	377	15	variable	variable	NOUN
ape-2547	377	16	with	with	ADP
ape-2547	377	17	the	the	DET
ape-2547	377	18	dependent	dependent	ADJ
ape-2547	377	19	variable	variable	NOUN
ape-2547	377	20	.	.	PUNCT
ape-2547	378	1	multiple	multiple	ADJ
ape-2547	378	2	regression	regression	NOUN
ape-2547	378	3	analysis	analysis	NOUN
ape-2547	378	4	has	have	VERB
ape-2547	378	5	several	several	ADJ
ape-2547	378	6	test	test	NOUN
ape-2547	378	7	requirements	requirement	NOUN
ape-2547	378	8	that	that	PRON
ape-2547	378	9	must	must	AUX
ape-2547	378	10	be	be	AUX
ape-2547	378	11	met	meet	VERB
ape-2547	378	12	before	before	ADP
ape-2547	378	13	multiple	multiple	ADJ
ape-2547	378	14	linear	linear	ADJ
ape-2547	378	15	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	378	16	advances	advance	NOUN
ape-2547	378	17	in	in	ADP
ape-2547	378	18	politics	politic	NOUN
ape-2547	378	19	and	and	CCONJ
ape-2547	378	20	economic	economic	ADJ
ape-2547	378	21	vol	vol	NOUN
ape-2547	378	22	.	.	PROPN
ape-2547	379	1	3	3	NUM
ape-2547	379	2	,	,	PUNCT
ape-2547	379	3	no	no	INTJ
ape-2547	379	4	.	.	NOUN
ape-2547	379	5	1	1	NUM
ape-2547	379	6	,	,	PUNCT
ape-2547	379	7	2020	2020	NUM
ape-2547	379	8	36	36	NUM
ape-2547	379	9	published	publish	VERB
ape-2547	379	10	by	by	ADP
ape-2547	379	11	scholink	scholink	PROPN
ape-2547	379	12	inc	inc	PROPN
ape-2547	379	13	.	.	PROPN
ape-2547	380	1	regression	regression	NOUN
ape-2547	380	2	analysis	analysis	NOUN
ape-2547	380	3	is	be	AUX
ape-2547	380	4	performed	perform	VERB
ape-2547	380	5	.	.	PUNCT
ape-2547	381	1	after	after	SCONJ
ape-2547	381	2	all	all	DET
ape-2547	381	3	prerequisite	prerequisite	NOUN
ape-2547	381	4	tests	test	NOUN
ape-2547	381	5	have	have	AUX
ape-2547	381	6	been	be	AUX
ape-2547	381	7	carried	carry	VERB
ape-2547	381	8	out	out	ADP
ape-2547	381	9	and	and	CCONJ
ape-2547	381	10	the	the	DET
ape-2547	381	11	results	result	NOUN
ape-2547	381	12	meet	meet	VERB
ape-2547	381	13	the	the	DET
ape-2547	381	14	requirements	requirement	NOUN
ape-2547	381	15	for	for	ADP
ape-2547	381	16	multiple	multiple	ADJ
ape-2547	381	17	regression	regression	NOUN
ape-2547	381	18	analysis	analysis	NOUN
ape-2547	381	19	,	,	PUNCT
ape-2547	381	20	the	the	DET
ape-2547	381	21	results	result	NOUN
ape-2547	381	22	of	of	ADP
ape-2547	381	23	data	datum	NOUN
ape-2547	381	24	processing	processing	NOUN
ape-2547	381	25	using	use	VERB
ape-2547	381	26	sspss	sspss	PROPN
ape-2547	381	27	16.0	16.0	NUM
ape-2547	381	28	are	be	AUX
ape-2547	381	29	as	as	SCONJ
ape-2547	381	30	follows	follow	VERB
ape-2547	381	31	:	:	PUNCT
ape-2547	381	32	based	base	VERB
ape-2547	381	33	on	on	ADP
ape-2547	381	34	table	table	NOUN
ape-2547	381	35	5.1	5.1	NUM
ape-2547	381	36	,	,	PUNCT
ape-2547	381	37	the	the	DET
ape-2547	381	38	results	result	NOUN
ape-2547	381	39	of	of	ADP
ape-2547	381	40	the	the	DET
ape-2547	381	41	multiple	multiple	ADJ
ape-2547	381	42	linear	linear	PROPN
ape-2547	381	43	regression	regression	NOUN
ape-2547	381	44	equation	equation	NOUN
ape-2547	381	45	are	be	AUX
ape-2547	381	46	obtained	obtain	VERB
ape-2547	381	47	as	as	SCONJ
ape-2547	381	48	follows	follow	VERB
ape-2547	381	49	:	:	PUNCT
ape-2547	382	1	y	y	PROPN
ape-2547	382	2	=	=	PUNCT
ape-2547	382	3	1,945	1,945	NUM
ape-2547	382	4	+	+	CCONJ
ape-2547	382	5	0,025x1	0,025x1	NOUN
ape-2547	382	6	+	+	CCONJ
ape-2547	382	7	0,517x2	0,517x2	ADJ
ape-2547	382	8	hypothesis	hypothesis	NOUN
ape-2547	382	9	test	test	NOUN
ape-2547	382	10	a	a	PRON
ape-2547	382	11	)	)	PUNCT
ape-2547	382	12	.	.	PUNCT
ape-2547	383	1	ttest	tt	ADJ
ape-2547	383	2	based	base	VERB
ape-2547	383	3	on	on	ADP
ape-2547	383	4	table	table	NOUN
ape-2547	383	5	6	6	NUM
ape-2547	383	6	above	above	ADV
ape-2547	383	7	,	,	PUNCT
ape-2547	383	8	the	the	DET
ape-2547	383	9	following	follow	VERB
ape-2547	383	10	results	result	NOUN
ape-2547	383	11	can	can	AUX
ape-2547	383	12	be	be	AUX
ape-2547	383	13	obtained	obtain	VERB
ape-2547	383	14	:	:	PUNCT
ape-2547	383	15	•	•	NUM
ape-2547	383	16	based	base	VERB
ape-2547	383	17	on	on	ADP
ape-2547	383	18	t	t	NOUN
ape-2547	383	19	-	-	PUNCT
ape-2547	383	20	table	table	NOUN
ape-2547	383	21	:	:	PUNCT
ape-2547	383	22	h1	h1	NOUN
ape-2547	383	23	,	,	PUNCT
ape-2547	383	24	0.499	0.499	NUM
ape-2547	383	25	>	>	SYM
ape-2547	383	26	0.05	0.05	NUM
ape-2547	383	27	and	and	CCONJ
ape-2547	383	28	t	t	PROPN
ape-2547	383	29	-	-	PUNCT
ape-2547	383	30	count	count	NOUN
ape-2547	383	31	0.679	0.679	NUM
ape-2547	383	32	<	<	X
ape-2547	383	33	1.988	1.988	NUM
ape-2547	383	34	,	,	PUNCT
ape-2547	383	35	the	the	DET
ape-2547	383	36	h1	h1	ADJ
ape-2547	383	37	hypothesis	hypothesis	NOUN
ape-2547	383	38	is	be	AUX
ape-2547	383	39	rejected	reject	VERB
ape-2547	383	40	,	,	PUNCT
ape-2547	383	41	which	which	PRON
ape-2547	383	42	means	mean	VERB
ape-2547	383	43	that	that	SCONJ
ape-2547	383	44	x1	x1	PRON
ape-2547	383	45	does	do	AUX
ape-2547	383	46	not	not	PART
ape-2547	383	47	affect	affect	VERB
ape-2547	383	48	patient	patient	ADJ
ape-2547	383	49	satisfaction	satisfaction	NOUN
ape-2547	383	50	y	y	PROPN
ape-2547	383	51	•	•	NUM
ape-2547	383	52	based	base	VERB
ape-2547	383	53	on	on	ADP
ape-2547	383	54	t	t	NOUN
ape-2547	383	55	-	-	PUNCT
ape-2547	383	56	table	table	NOUN
ape-2547	383	57	:	:	PUNCT
ape-2547	383	58	h1	h1	NOUN
ape-2547	383	59	,	,	PUNCT
ape-2547	383	60	0.000	0.000	NUM
ape-2547	383	61	<	<	NOUN
ape-2547	383	62	0.05	0.05	NUM
ape-2547	383	63	and	and	CCONJ
ape-2547	383	64	t	t	PROPN
ape-2547	383	65	-	-	PUNCT
ape-2547	383	66	count	count	NOUN
ape-2547	383	67	13.224	13.224	NUM
ape-2547	383	68	>	>	X
ape-2547	383	69	1.988	1.988	NUM
ape-2547	383	70	,	,	PUNCT
ape-2547	383	71	the	the	DET
ape-2547	383	72	h2	h2	NOUN
ape-2547	383	73	hypothesis	hypothesis	NOUN
ape-2547	383	74	is	be	AUX
ape-2547	383	75	accepted	accept	VERB
ape-2547	383	76	which	which	PRON
ape-2547	383	77	means	mean	VERB
ape-2547	383	78	that	that	SCONJ
ape-2547	383	79	x2	x2	PROPN
ape-2547	383	80	influences	influence	VERB
ape-2547	383	81	patient	patient	ADJ
ape-2547	383	82	satisfaction	satisfaction	NOUN
ape-2547	383	83	y	y	PROPN
ape-2547	383	84	•	•	NOUN
ape-2547	383	85	the	the	DET
ape-2547	383	86	third	third	ADJ
ape-2547	383	87	hypothesis	hypothesis	NOUN
ape-2547	383	88	shows	show	VERB
ape-2547	383	89	that	that	SCONJ
ape-2547	383	90	together	together	ADV
ape-2547	383	91	x1	x1	PROPN
ape-2547	383	92	and	and	CCONJ
ape-2547	383	93	x2	x2	PROPN
ape-2547	383	94	affect	affect	VERB
ape-2547	383	95	patient	patient	ADJ
ape-2547	383	96	satisfaction	satisfaction	NOUN
ape-2547	383	97	(	(	PUNCT
ape-2547	383	98	y	y	NOUN
ape-2547	383	99	)	)	PUNCT
ape-2547	383	100	b	b	NOUN
ape-2547	383	101	)	)	PUNCT
ape-2547	383	102	uji	uji	PROPN
ape-2547	383	103	f	f	PROPN
ape-2547	383	104	dari	dari	PROPN
ape-2547	383	105	tabel	tabel	PROPN
ape-2547	383	106	tersebut	tersebut	PROPN
ape-2547	383	107	di	di	NOUN
ape-2547	383	108	atas	atas	PROPN
ape-2547	384	1	dapat	dapat	PROPN
ape-2547	384	2	diperoleh	diperoleh	PROPN
ape-2547	384	3	hasil	hasil	PROPN
ape-2547	384	4	bahwa	bahwa	PROPN
ape-2547	384	5	variabel	variabel	PROPN
ape-2547	384	6	kualiatas	kualiatas	PROPN
ape-2547	384	7	layanan	layanan	PROPN
ape-2547	384	8	(	(	PUNCT
ape-2547	384	9	x1	x1	PROPN
ape-2547	384	10	)	)	PUNCT
ape-2547	384	11	dan	dan	PROPN
ape-2547	384	12	variabel	variabel	PROPN
ape-2547	384	13	fasilitas	fasilita	NOUN
ape-2547	384	14	(	(	PUNCT
ape-2547	384	15	x2	x2	NOUN
ape-2547	384	16	)	)	PUNCT
ape-2547	384	17	berpengaruh	berpengaruh	NOUN
ape-2547	384	18	signifikan	signifikan	PROPN
ape-2547	384	19	secara	secara	PROPN
ape-2547	384	20	simultan	simultan	PROPN
ape-2547	384	21	terhadap	terhadap	PROPN
ape-2547	384	22	kepuasan	kepuasan	PROPN
ape-2547	384	23	pasien	pasien	PROPN
ape-2547	384	24	(	(	PUNCT
ape-2547	384	25	y	y	NOUN
ape-2547	384	26	)	)	PUNCT
ape-2547	384	27	di	di	NOUN
ape-2547	384	28	rsgm	rsgm	PROPN
ape-2547	384	29	–	–	PUNCT
ape-2547	384	30	gha	gha	PROPN
ape-2547	384	31	banjarmasin	banjarmasin	PROPN
ape-2547	384	32	.	.	PUNCT
ape-2547	385	1	sedangkan	sedangkan	PROPN
ape-2547	385	2	nilai	nilai	PROPN
ape-2547	385	3	r	r	PROPN
ape-2547	385	4	square	square	PROPN
ape-2547	385	5	sebesar0,817	sebesar0,817	PROPN
ape-2547	385	6	,	,	PUNCT
ape-2547	385	7	halinimengandungartibahwapengaruhvariabel	halinimengandungartibahwapengaruhvariabel	NOUN
ape-2547	386	1	x1	x1	PROPN
ape-2547	386	2	dan	dan	PROPN
ape-2547	386	3	x2	x2	PROPN
ape-2547	386	4	secarasimultanterhadapvariabel	secarasimultanterhadapvariabel	PROPN
ape-2547	386	5	y	y	PROPN
ape-2547	386	6	adalah	adalah	PROPN
ape-2547	386	7	81,7	81,7	PROPN
ape-2547	386	8	%	%	PROPN
ape-2547	386	9	.	.	PUNCT
ape-2547	387	1	tabel	tabel	NOUN
ape-2547	387	2	8	8	NUM
ape-2547	387	3	.	.	PUNCT
ape-2547	388	1	anovab	anovab	PROPN
ape-2547	388	2	model	model	PROPN
ape-2547	388	3	sum	sum	NOUN
ape-2547	388	4	of	of	ADP
ape-2547	388	5	squares	square	NOUN
ape-2547	388	6	df	df	PROPN
ape-2547	388	7	mean	mean	PROPN
ape-2547	388	8	square	square	PROPN
ape-2547	388	9	f	f	PROPN
ape-2547	388	10	sig	sig	PROPN
ape-2547	388	11	.	.	PROPN
ape-2547	388	12	1	1	NUM
ape-2547	388	13	regression	regression	VERB
ape-2547	388	14	814.700	814.700	NUM
ape-2547	388	15	2	2	NUM
ape-2547	388	16	407.350	407.350	NUM
ape-2547	388	17	215.812	215.812	NUM
ape-2547	388	18	.000a	.000a	PRON
ape-2547	388	19	residual	residual	ADJ
ape-2547	388	20	183.090	183.090	NUM
ape-2547	388	21	97	97	NUM
ape-2547	388	22	1.888	1.888	NUM
ape-2547	388	23	total	total	NOUN
ape-2547	388	24	997.790	997.790	NUM
ape-2547	388	25	99	99	NUM
ape-2547	388	26	a.	a.	NOUN
ape-2547	388	27	predictors	predictor	NOUN
ape-2547	388	28	:	:	PUNCT
ape-2547	388	29	(	(	PUNCT
ape-2547	388	30	constant	constant	ADJ
ape-2547	388	31	)	)	PUNCT
ape-2547	388	32	,	,	PUNCT
ape-2547	388	33	fascilities	fascilitie	NOUN
ape-2547	388	34	,	,	PUNCT
ape-2547	388	35	service	service	NOUN
ape-2547	388	36	quality	quality	NOUN
ape-2547	388	37	b.	b.	PROPN
ape-2547	388	38	dependent	dependent	ADJ
ape-2547	388	39	variable	variable	NOUN
ape-2547	388	40	:	:	PUNCT
ape-2547	388	41	satisfaction	satisfaction	NOUN
ape-2547	388	42	source	source	NOUN
ape-2547	388	43	:	:	PUNCT
ape-2547	388	44	output	output	NOUN
ape-2547	388	45	spss	spss	PROPN
ape-2547	388	46	theoretical	theoretical	ADJ
ape-2547	388	47	implications	implication	NOUN
ape-2547	388	48	this	this	DET
ape-2547	388	49	study	study	NOUN
ape-2547	388	50	aims	aim	VERB
ape-2547	388	51	to	to	PART
ape-2547	388	52	determine	determine	VERB
ape-2547	388	53	the	the	DET
ape-2547	388	54	effect	effect	NOUN
ape-2547	388	55	of	of	ADP
ape-2547	388	56	service	service	NOUN
ape-2547	388	57	and	and	CCONJ
ape-2547	388	58	facility	facility	NOUN
ape-2547	388	59	quality	quality	NOUN
ape-2547	388	60	on	on	ADP
ape-2547	388	61	outpatient	outpatient	NOUN
ape-2547	388	62	satisfaction	satisfaction	NOUN
ape-2547	388	63	at	at	ADP
ape-2547	388	64	rsgm	rsgm	PROPN
ape-2547	388	65	gt	gt	PROPN
ape-2547	388	66	.	.	PUNCT
ape-2547	389	1	hasan	hasan	PROPN
ape-2547	389	2	aman	aman	PROPN
ape-2547	389	3	obtained	obtain	VERB
ape-2547	389	4	through	through	ADP
ape-2547	389	5	the	the	DET
ape-2547	389	6	results	result	NOUN
ape-2547	389	7	of	of	ADP
ape-2547	389	8	the	the	DET
ape-2547	389	9	regression	regression	NOUN
ape-2547	389	10	test	test	NOUN
ape-2547	389	11	berganda	berganda	NOUN
ape-2547	389	12	.	.	PUNCT
ape-2547	390	1	the	the	DET
ape-2547	390	2	results	result	NOUN
ape-2547	390	3	of	of	ADP
ape-2547	390	4	the	the	DET
ape-2547	390	5	multiple	multiple	ADJ
ape-2547	390	6	regression	regression	NOUN
ape-2547	390	7	test	test	NOUN
ape-2547	390	8	of	of	ADP
ape-2547	390	9	the	the	DET
ape-2547	390	10	variable	variable	NOUN
ape-2547	390	11	at	at	ADP
ape-2547	390	12	issue	issue	NOUN
ape-2547	390	13	indicate	indicate	VERB
ape-2547	390	14	that	that	SCONJ
ape-2547	390	15	the	the	DET
ape-2547	390	16	independent	independent	ADJ
ape-2547	390	17	variable	variable	NOUN
ape-2547	390	18	,	,	PUNCT
ape-2547	390	19	i.e.	i.e.	X
ape-2547	390	20	,	,	PUNCT
ape-2547	390	21	the	the	DET
ape-2547	390	22	facility	facility	NOUN
ape-2547	390	23	has	have	VERB
ape-2547	390	24	an	an	DET
ape-2547	390	25	influence	influence	NOUN
ape-2547	390	26	on	on	ADP
ape-2547	390	27	the	the	DET
ape-2547	390	28	dependentvariable	dependentvariable	NOUN
ape-2547	390	29	.	.	PUNCT
ape-2547	391	1	this	this	PRON
ape-2547	391	2	means	mean	VERB
ape-2547	391	3	that	that	SCONJ
ape-2547	391	4	if	if	SCONJ
ape-2547	391	5	the	the	DET
ape-2547	391	6	facilities	facility	NOUN
ape-2547	391	7	are	be	AUX
ape-2547	391	8	improved	improve	VERB
ape-2547	391	9	and	and	CCONJ
ape-2547	391	10	the	the	DET
ape-2547	391	11	quality	quality	NOUN
ape-2547	391	12	is	be	AUX
ape-2547	391	13	more	more	ADV
ape-2547	391	14	supportive	supportive	ADJ
ape-2547	391	15	then	then	ADV
ape-2547	391	16	the	the	DET
ape-2547	391	17	level	level	NOUN
ape-2547	391	18	of	of	ADP
ape-2547	391	19	patient	patient	ADJ
ape-2547	391	20	satisfaction	satisfaction	NOUN
ape-2547	391	21	will	will	AUX
ape-2547	391	22	also	also	ADV
ape-2547	391	23	increase	increase	VERB
ape-2547	391	24	.	.	PUNCT
ape-2547	392	1	managerial	managerial	ADJ
ape-2547	392	2	implications	implication	NOUN
ape-2547	392	3	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	392	4	advances	advance	NOUN
ape-2547	392	5	in	in	ADP
ape-2547	392	6	politics	politic	NOUN
ape-2547	392	7	and	and	CCONJ
ape-2547	392	8	economic	economic	ADJ
ape-2547	392	9	vol	vol	NOUN
ape-2547	392	10	.	.	PROPN
ape-2547	393	1	3	3	NUM
ape-2547	393	2	,	,	PUNCT
ape-2547	393	3	no	no	INTJ
ape-2547	393	4	.	.	NOUN
ape-2547	393	5	1	1	NUM
ape-2547	393	6	,	,	PUNCT
ape-2547	393	7	2020	2020	NUM
ape-2547	393	8	37	37	NUM
ape-2547	393	9	published	publish	VERB
ape-2547	393	10	by	by	ADP
ape-2547	393	11	scholink	scholink	PROPN
ape-2547	393	12	inc	inc	PROPN
ape-2547	393	13	.	.	PROPN
ape-2547	393	14	efforts	effort	NOUN
ape-2547	393	15	to	to	PART
ape-2547	393	16	improve	improve	VERB
ape-2547	393	17	outpatient	outpatient	NOUN
ape-2547	393	18	satisfaction	satisfaction	NOUN
ape-2547	393	19	need	need	VERB
ape-2547	393	20	to	to	PART
ape-2547	393	21	be	be	AUX
ape-2547	393	22	accompanied	accompany	VERB
ape-2547	393	23	by	by	ADP
ape-2547	393	24	improvements	improvement	NOUN
ape-2547	393	25	in	in	ADP
ape-2547	393	26	the	the	DET
ape-2547	393	27	quality	quality	NOUN
ape-2547	393	28	of	of	ADP
ape-2547	393	29	services	service	NOUN
ape-2547	393	30	that	that	PRON
ape-2547	393	31	are	be	AUX
ape-2547	393	32	more	more	ADV
ape-2547	393	33	supportive	supportive	ADJ
ape-2547	393	34	.	.	PUNCT
ape-2547	394	1	the	the	DET
ape-2547	394	2	facility	facility	NOUN
ape-2547	394	3	has	have	VERB
ape-2547	394	4	a	a	DET
ape-2547	394	5	dominant	dominant	ADJ
ape-2547	394	6	influence	influence	NOUN
ape-2547	394	7	on	on	ADP
ape-2547	394	8	the	the	DET
ape-2547	394	9	satisfaction	satisfaction	NOUN
ape-2547	394	10	of	of	ADP
ape-2547	394	11	outpatients	outpatient	NOUN
ape-2547	394	12	rsgm	rsgm	PROPN
ape-2547	394	13	gt	gt	PROPN
ape-2547	394	14	.	.	PUNCT
ape-2547	395	1	hasan	hasan	PROPN
ape-2547	395	2	aman	aman	PROPN
ape-2547	395	3	.	.	PUNCT
ape-2547	396	1	therefore	therefore	ADV
ape-2547	396	2	,	,	PUNCT
ape-2547	396	3	a	a	DET
ape-2547	396	4	more	more	ADV
ape-2547	396	5	complete	complete	ADJ
ape-2547	396	6	facility	facility	NOUN
ape-2547	396	7	and	and	CCONJ
ape-2547	396	8	in	in	ADP
ape-2547	396	9	accordance	accordance	NOUN
ape-2547	396	10	with	with	ADP
ape-2547	396	11	the	the	DET
ape-2547	396	12	patient	patient	NOUN
ape-2547	396	13	’s	’s	PART
ape-2547	396	14	thinking	thinking	NOUN
ape-2547	396	15	will	will	AUX
ape-2547	396	16	increase	increase	VERB
ape-2547	396	17	satisfaction	satisfaction	NOUN
ape-2547	396	18	.	.	PUNCT
ape-2547	397	1	but	but	CCONJ
ape-2547	397	2	the	the	DET
ape-2547	397	3	quality	quality	NOUN
ape-2547	397	4	of	of	ADP
ape-2547	397	5	service	service	NOUN
ape-2547	397	6	must	must	AUX
ape-2547	397	7	also	also	ADV
ape-2547	397	8	be	be	AUX
ape-2547	397	9	improved	improve	VERB
ape-2547	397	10	not	not	PART
ape-2547	397	11	only	only	ADV
ape-2547	397	12	facilities	facility	NOUN
ape-2547	397	13	.	.	PUNCT
ape-2547	398	1	thus	thus	ADV
ape-2547	398	2	the	the	DET
ape-2547	398	3	patient	patient	NOUN
ape-2547	398	4	will	will	AUX
ape-2547	398	5	feel	feel	VERB
ape-2547	398	6	satisfied	satisfied	ADJ
ape-2547	398	7	with	with	ADP
ape-2547	398	8	hospital	hospital	NOUN
ape-2547	398	9	services	service	NOUN
ape-2547	398	10	.	.	PUNCT
ape-2547	399	1	implications	implication	NOUN
ape-2547	399	2	of	of	ADP
ape-2547	399	3	research	research	NOUN
ape-2547	399	4	results	result	VERB
ape-2547	399	5	6	6	NUM
ape-2547	399	6	.	.	PUNCT
ape-2547	399	7	conclusion	conclusion	NOUN
ape-2547	399	8	based	base	VERB
ape-2547	399	9	on	on	ADP
ape-2547	399	10	the	the	DET
ape-2547	399	11	results	result	NOUN
ape-2547	399	12	of	of	ADP
ape-2547	399	13	hypothesis	hypothesis	NOUN
ape-2547	399	14	testing	testing	NOUN
ape-2547	399	15	using	use	VERB
ape-2547	399	16	multiple	multiple	ADJ
ape-2547	399	17	regression	regression	NOUN
ape-2547	399	18	tests	test	NOUN
ape-2547	399	19	,	,	PUNCT
ape-2547	399	20	the	the	DET
ape-2547	399	21	following	follow	VERB
ape-2547	399	22	conclusions	conclusion	NOUN
ape-2547	399	23	can	can	AUX
ape-2547	399	24	be	be	AUX
ape-2547	399	25	obtained	obtain	VERB
ape-2547	399	26	.	.	PUNCT
ape-2547	400	1	1	1	X
ape-2547	400	2	)	)	PUNCT
ape-2547	400	3	the	the	DET
ape-2547	400	4	quality	quality	NOUN
ape-2547	400	5	of	of	ADP
ape-2547	400	6	service	service	NOUN
ape-2547	400	7	does	do	AUX
ape-2547	400	8	not	not	PART
ape-2547	400	9	significantly	significantly	ADV
ape-2547	400	10	influence	influence	VERB
ape-2547	400	11	the	the	DET
ape-2547	400	12	satisfaction	satisfaction	NOUN
ape-2547	400	13	of	of	ADP
ape-2547	400	14	outpatients	outpatient	NOUN
ape-2547	400	15	rsgm	rsgm	PROPN
ape-2547	400	16	gt	gt	PROPN
ape-2547	400	17	.	.	PUNCT
ape-2547	401	1	hasan	hasan	PROPN
ape-2547	401	2	aman	aman	PROPN
ape-2547	401	3	banjarmasin	banjarmasin	PROPN
ape-2547	401	4	.	.	PUNCT
ape-2547	402	1	2	2	NUM
ape-2547	402	2	)	)	PUNCT
ape-2547	402	3	facilities	facility	NOUN
ape-2547	402	4	have	have	VERB
ape-2547	402	5	a	a	DET
ape-2547	402	6	significant	significant	ADJ
ape-2547	402	7	influence	influence	NOUN
ape-2547	402	8	on	on	ADP
ape-2547	402	9	the	the	DET
ape-2547	402	10	satisfaction	satisfaction	NOUN
ape-2547	402	11	of	of	ADP
ape-2547	402	12	outpatients	outpatient	NOUN
ape-2547	402	13	rsgm	rsgm	PROPN
ape-2547	402	14	gt	gt	PROPN
ape-2547	402	15	.	.	PUNCT
ape-2547	403	1	hasan	hasan	PROPN
ape-2547	403	2	aman	aman	PROPN
ape-2547	403	3	banjarmasin	banjarmasin	PROPN
ape-2547	403	4	.	.	PUNCT
ape-2547	404	1	3	3	X
ape-2547	404	2	)	)	PUNCT
ape-2547	404	3	variable	variable	ADJ
ape-2547	404	4	quality	quality	NOUN
ape-2547	404	5	of	of	ADP
ape-2547	404	6	service	service	NOUN
ape-2547	404	7	and	and	CCONJ
ape-2547	404	8	facilities	facility	NOUN
ape-2547	404	9	simultaneously	simultaneously	ADV
ape-2547	404	10	have	have	VERB
ape-2547	404	11	a	a	DET
ape-2547	404	12	significant	significant	ADJ
ape-2547	404	13	effect	effect	NOUN
ape-2547	404	14	on	on	ADP
ape-2547	404	15	the	the	DET
ape-2547	404	16	satisfaction	satisfaction	NOUN
ape-2547	404	17	of	of	ADP
ape-2547	404	18	outpatients	outpatient	NOUN
ape-2547	404	19	rsgm	rsgm	PROPN
ape-2547	404	20	gt	gt	PROPN
ape-2547	404	21	.	.	PUNCT
ape-2547	405	1	hasan	hasan	PROPN
ape-2547	405	2	aman	aman	PROPN
ape-2547	405	3	banjarmasin	banjarmasin	PROPN
ape-2547	405	4	.	.	PUNCT
ape-2547	406	1	references	reference	NOUN
ape-2547	406	2	agus	agus	PROPN
ape-2547	406	3	,	,	PUNCT
ape-2547	406	4	e.	e.	PROPN
ape-2547	406	5	p.	p.	PROPN
ape-2547	406	6	(	(	PUNCT
ape-2547	406	7	2011	2011	NUM
ape-2547	406	8	)	)	PUNCT
ape-2547	406	9	.	.	PUNCT
ape-2547	407	1	metode	metode	PROPN
ape-2547	407	2	penelitian	penelitian	PROPN
ape-2547	407	3	kuantitatifuntuk	kuantitatifuntuk	PROPN
ape-2547	407	4	administrasi	administrasi	PROPN
ape-2547	407	5	publik	publik	PROPN
ape-2547	407	6	dan	dan	PROPN
ape-2547	407	7	masalah	masalah	PROPN
ape-2547	407	8	-	-	PUNCT
ape-2547	407	9	masalah	masalah	PROPN
ape-2547	407	10	sosial	sosial	PROPN
ape-2547	407	11	.	.	PUNCT
ape-2547	408	1	yogyakarta	yogyakarta	PROPN
ape-2547	408	2	:	:	PUNCT
ape-2547	408	3	gava	gava	PROPN
ape-2547	408	4	media	medium	NOUN
ape-2547	408	5	.	.	PUNCT
ape-2547	409	1	desanto	desanto	PROPN
ape-2547	409	2	,	,	PUNCT
ape-2547	409	3	w.	w.	PROPN
ape-2547	409	4	s.	s.	PROPN
ape-2547	409	5	e.	e.	PROPN
ape-2547	409	6	,	,	PUNCT
ape-2547	409	7	&	&	CCONJ
ape-2547	409	8	rino	rino	PROPN
ape-2547	409	9	.	.	PUNCT
ape-2547	410	1	(	(	PUNCT
ape-2547	410	2	2011	2011	NUM
ape-2547	410	3	)	)	PUNCT
ape-2547	410	4	.	.	PUNCT
ape-2547	411	1	kualitas	kualita	NOUN
ape-2547	411	2	pelayanan	pelayanan	VERB
ape-2547	411	3	puskesmas	puskesmas	PROPN
ape-2547	411	4	di	di	PROPN
ape-2547	411	5	kota	kota	PROPN
ape-2547	411	6	madiun	madiun	PROPN
ape-2547	411	7	.	.	PUNCT
ape-2547	412	1	poltek	poltek	PROPN
ape-2547	412	2	erlina	erlina	ADJ
ape-2547	412	3	,	,	PUNCT
ape-2547	412	4	2011	2011	NUM
ape-2547	412	5	.	.	PUNCT
ape-2547	413	1	in	in	ADP
ape-2547	413	2	metodologi	metodologi	PROPN
ape-2547	413	3	penelitian	penelitian	NOUN
ape-2547	413	4	.	.	PUNCT
ape-2547	414	1	usu	usu	PROPN
ape-2547	414	2	press	press	PROPN
ape-2547	414	3	,	,	PUNCT
ape-2547	414	4	medan	medan	PROPN
ape-2547	414	5	.	.	PUNCT
ape-2547	414	6	ghozali	ghozali	PROPN
ape-2547	414	7	,	,	PUNCT
ape-2547	414	8	i.	i.	PROPN
ape-2547	414	9	(	(	PUNCT
ape-2547	414	10	2006	2006	NUM
ape-2547	414	11	)	)	PUNCT
ape-2547	414	12	.	.	PUNCT
ape-2547	415	1	aplikasi	aplikasi	PROPN
ape-2547	415	2	analisis	analisis	PROPN
ape-2547	415	3	multivariate	multivariate	PROPN
ape-2547	415	4	dengan	dengan	PROPN
ape-2547	415	5	program	program	PROPN
ape-2547	415	6	spss	spss	PROPN
ape-2547	415	7	.	.	PUNCT
ape-2547	416	1	semarang	semarang	PROPN
ape-2547	416	2	:	:	PUNCT
ape-2547	417	1	undip	undip	PROPN
ape-2547	417	2	.	.	PROPN
ape-2547	417	3	hendrik	hendrik	PROPN
ape-2547	417	4	,	,	PUNCT
ape-2547	417	5	gary	gary	PROPN
ape-2547	417	6	,	,	PUNCT
ape-2547	417	7	l.	l.	PROPN
ape-2547	417	8	(	(	PUNCT
ape-2547	417	9	2012	2012	NUM
ape-2547	417	10	)	)	PUNCT
ape-2547	417	11	.	.	PUNCT
ape-2547	418	1	analisis	analisis	ADJ
ape-2547	418	2	pengaruh	pengaruh	NOUN
ape-2547	418	3	kualitas	kualita	NOUN
ape-2547	418	4	layanan	layanan	PROPN
ape-2547	418	5	terhadap	terhadap	PROPN
ape-2547	418	6	kepuasan	kepuasan	PROPN
ape-2547	418	7	pasien	pasien	PROPN
ape-2547	418	8	pada	pada	PROPN
ape-2547	418	9	rumah	rumah	PROPN
ape-2547	418	10	sakit	sakit	PROPN
ape-2547	418	11	elim	elim	PROPN
ape-2547	418	12	kab	kab	PROPN
ape-2547	418	13	.	.	PUNCT
ape-2547	419	1	toraja	toraja	PROPN
ape-2547	419	2	utara	utara	PROPN
ape-2547	419	3	.	.	PUNCT
ape-2547	419	4	skripsi	skripsi	PROPN
ape-2547	419	5	unhas	unhas	PROPN
ape-2547	419	6	.	.	PUNCT
ape-2547	419	7	imron	imron	PROPN
ape-2547	419	8	,	,	PUNCT
ape-2547	419	9	t.	t.	NOUN
ape-2547	419	10	a.	a.	NOUN
ape-2547	419	11	(	(	PUNCT
ape-2547	419	12	2014	2014	NUM
ape-2547	419	13	)	)	PUNCT
ape-2547	419	14	.	.	PUNCT
ape-2547	420	1	metodologi	metodologi	PROPN
ape-2547	420	2	penelitian	penelitian	PROPN
ape-2547	420	3	bidang	bidang	PROPN
ape-2547	420	4	kesehatan	kesehatan	PROPN
ape-2547	420	5	.	.	PUNCT
ape-2547	421	1	sagung	sagung	PROPN
ape-2547	421	2	seto	seto	PROPN
ape-2547	421	3	.	.	PUNCT
ape-2547	422	1	indriaty	indriaty	PROPN
ape-2547	422	2	,	,	PUNCT
ape-2547	422	3	d.	d.	PROPN
ape-2547	422	4	r.	r.	PROPN
ape-2547	422	5	(	(	PUNCT
ape-2547	422	6	2010	2010	NUM
ape-2547	422	7	)	)	PUNCT
ape-2547	422	8	.	.	PUNCT
ape-2547	423	1	analisis	analisis	ADJ
ape-2547	423	2	pengaruh	pengaruh	NOUN
ape-2547	423	3	tingkat	tingkat	PROPN
ape-2547	423	4	kualitas	kualita	NOUN
ape-2547	423	5	pelayanan	pelayanan	VERB
ape-2547	423	6	jasa	jasa	PROPN
ape-2547	423	7	puskesmas	puskesmas	PROPN
ape-2547	423	8	terhadap	terhadap	PROPN
ape-2547	423	9	kepuasan	kepuasan	PROPN
ape-2547	423	10	pasien	pasien	PROPN
ape-2547	423	11	(	(	PUNCT
ape-2547	423	12	studipad	studipad	PROPN
ape-2547	423	13	apuskesmas	apuskesmas	PROPN
ape-2547	423	14	gunungpati	gunungpati	PROPN
ape-2547	423	15	semarang	semarang	PROPN
ape-2547	423	16	)	)	PUNCT
ape-2547	423	17	.	.	PUNCT
ape-2547	424	1	skripsiuniversitasdiponegoro	skripsiuniversitasdiponegoro	PROPN
ape-2547	424	2	,	,	PUNCT
ape-2547	424	3	semarang	semarang	PROPN
ape-2547	424	4	.	.	PUNCT
ape-2547	424	5	kotler	kotler	PROPN
ape-2547	424	6	,	,	PUNCT
ape-2547	424	7	philip	philip	PROPN
ape-2547	424	8	dan	dan	PROPN
ape-2547	424	9	gary	gary	PROPN
ape-2547	424	10	armstrong	armstrong	PROPN
ape-2547	424	11	.	.	PUNCT
ape-2547	425	1	(	(	PUNCT
ape-2547	425	2	2008	2008	NUM
ape-2547	425	3	)	)	PUNCT
ape-2547	425	4	.	.	PUNCT
ape-2547	426	1	prinsip	prinsip	NOUN
ape-2547	426	2	-	-	PUNCT
ape-2547	426	3	prinsippemasaran	prinsippemasaran	NOUN
ape-2547	426	4	.	.	PUNCT
ape-2547	427	1	erlangga	erlangga	PROPN
ape-2547	427	2	,	,	PUNCT
ape-2547	427	3	jakarta	jakarta	PROPN
ape-2547	427	4	.	.	PUNCT
ape-2547	428	1	kotler	kotler	PROPN
ape-2547	428	2	,	,	PUNCT
ape-2547	428	3	philip	philip	PROPN
ape-2547	428	4	dan	dan	PROPN
ape-2547	428	5	kevin	kevin	PROPN
ape-2547	428	6	lane	lane	PROPN
ape-2547	428	7	keller	keller	PROPN
ape-2547	428	8	.	.	PUNCT
ape-2547	429	1	(	(	PUNCT
ape-2547	429	2	2011	2011	NUM
ape-2547	429	3	)	)	PUNCT
ape-2547	429	4	.	.	PUNCT
ape-2547	430	1	manajemenpemasaran	manajemenpemasaran	PROPN
ape-2547	430	2	.	.	PUNCT
ape-2547	431	1	edisi	edisi	VERB
ape-2547	431	2	13	13	NUM
ape-2547	431	3	,	,	PUNCT
ape-2547	431	4	erlangga	erlangga	NOUN
ape-2547	431	5	,	,	PUNCT
ape-2547	431	6	jakarta	jakarta	PROPN
ape-2547	431	7	.	.	PUNCT
ape-2547	432	1	lupiyoadi	lupiyoadi	PROPN
ape-2547	432	2	,	,	PUNCT
ape-2547	432	3	r.	r.	PROPN
ape-2547	432	4	(	(	PUNCT
ape-2547	432	5	2006	2006	NUM
ape-2547	432	6	)	)	PUNCT
ape-2547	432	7	.	.	PUNCT
ape-2547	433	1	manajemen	manajeman	NOUN
ape-2547	433	2	pemasaran	pemasaran	PROPN
ape-2547	433	3	jasa	jasa	PROPN
ape-2547	433	4	edisi	edisi	VERB
ape-2547	433	5	revisi	revisi	NOUN
ape-2547	433	6	.	.	PUNCT
ape-2547	434	1	salemba	salemba	PROPN
ape-2547	434	2	empat	empat	PROPN
ape-2547	434	3	.	.	PUNCT
ape-2547	435	1	jakarta	jakarta	PROPN
ape-2547	435	2	margono	margono	PROPN
ape-2547	435	3	,	,	PUNCT
ape-2547	435	4	s.	s.	PROPN
ape-2547	435	5	(	(	PUNCT
ape-2547	435	6	2014	2014	NUM
ape-2547	435	7	)	)	PUNCT
ape-2547	435	8	.	.	PUNCT
ape-2547	436	1	analisis	analisis	ADJ
ape-2547	436	2	pengaruh	pengaruh	NOUN
ape-2547	436	3	kualitas	kualita	NOUN
ape-2547	436	4	pelayanan	pelayanan	VERB
ape-2547	436	5	dan	dan	PROPN
ape-2547	436	6	fasilitas	fasilitas	PROPN
ape-2547	436	7	terhadapkepuasanpasien	terhadapkepuasanpasien	PROPN
ape-2547	436	8	rawat	rawat	PROPN
ape-2547	436	9	jalan	jalan	PROPN
ape-2547	436	10	di	di	PROPN
ape-2547	436	11	puskesmasgesikecamatan	puskesmasgesikecamatan	PROPN
ape-2547	436	12	gesikabupatensragen	gesikabupatensragen	PROPN
ape-2547	436	13	.	.	PUNCT
ape-2547	437	1	universitas	universita	NOUN
ape-2547	437	2	surakarta	surakarta	NOUN
ape-2547	437	3	.	.	PUNCT
ape-2547	438	1	mongkaren	mongkaren	PROPN
ape-2547	438	2	,	,	PUNCT
ape-2547	438	3	s.	s.	PROPN
ape-2547	438	4	(	(	PUNCT
ape-2547	438	5	2013	2013	NUM
ape-2547	438	6	)	)	PUNCT
ape-2547	438	7	.	.	PUNCT
ape-2547	439	1	fasilitas	fasilitas	PROPN
ape-2547	439	2	dan	dan	PROPN
ape-2547	439	3	kualitas	kualitas	PROPN
ape-2547	439	4	pelayanan	pelayanan	VERB
ape-2547	439	5	pengaruhnya	pengaruhnya	PROPN
ape-2547	439	6	terhadap	terhadap	PROPN
ape-2547	439	7	kepuasan	kepuasan	PROPN
ape-2547	439	8	pengguna	pengguna	PROPN
ape-2547	439	9	jasa	jasa	PROPN
ape-2547	439	10	rumah	rumah	PROPN
ape-2547	439	11	sakit	sakit	PROPN
ape-2547	439	12	advent	advent	PROPN
ape-2547	439	13	manado	manado	PROPN
ape-2547	439	14	.	.	PUNCT
ape-2547	440	1	universitas	universitas	PROPN
ape-2547	440	2	sam	sam	PROPN
ape-2547	440	3	ratulangi	ratulangi	VERB
ape-2547	440	4	manado	manado	PROPN
ape-2547	440	5	.	.	PUNCT
ape-2547	440	6	nidia	nidia	PROPN
ape-2547	440	7	.	.	PUNCT
ape-2547	441	1	(	(	PUNCT
ape-2547	441	2	2012	2012	NUM
ape-2547	441	3	)	)	PUNCT
ape-2547	441	4	.	.	PUNCT
ape-2547	442	1	pengaruh	pengaruh	PROPN
ape-2547	442	2	kualitaslayanan	kualitaslayanan	PROPN
ape-2547	442	3	jasa	jasa	PROPN
ape-2547	442	4	kesehatan	kesehatan	PROPN
ape-2547	442	5	terhadap	terhadap	PROPN
ape-2547	442	6	kepuasan	kepuasan	PROPN
ape-2547	442	7	pasienpuskesmas	pasienpuskesmas	PROPN
ape-2547	442	8	www.scholink.org/ojs/index.php/ape	www.scholink.org/ojs/index.php/ape	NOUN
ape-2547	442	9	advances	advance	NOUN
ape-2547	442	10	in	in	ADP
ape-2547	442	11	politics	politic	NOUN
ape-2547	442	12	and	and	CCONJ
ape-2547	442	13	economic	economic	ADJ
ape-2547	442	14	vol	vol	NOUN
ape-2547	442	15	.	.	PROPN
ape-2547	443	1	3	3	NUM
ape-2547	443	2	,	,	PUNCT
ape-2547	443	3	no	no	INTJ
ape-2547	443	4	.	.	NOUN
ape-2547	443	5	1	1	NUM
ape-2547	443	6	,	,	PUNCT
ape-2547	443	7	2020	2020	NUM
ape-2547	443	8	38	38	NUM
ape-2547	443	9	published	publish	VERB
ape-2547	443	10	by	by	ADP
ape-2547	443	11	scholink	scholink	PROPN
ape-2547	443	12	inc	inc	PROPN
ape-2547	443	13	.	.	PUNCT
ape-2547	444	1	bara	bara	PROPN
ape-2547	444	2	-	-	PUNCT
ape-2547	444	3	baraya	baraya	PROPN
ape-2547	444	4	makassar	makassar	PROPN
ape-2547	444	5	.	.	PUNCT
ape-2547	445	1	skripsi	skripsi	VERB
ape-2547	445	2	universitas	universita	NOUN
ape-2547	445	3	hasanuddin	hasanuddin	VERB
ape-2547	445	4	,	,	PUNCT
ape-2547	445	5	makasar	makasar	PROPN
ape-2547	445	6	.	.	PUNCT
ape-2547	446	1	republik	republik	PROPN
ape-2547	446	2	indonesia	indonesia	PROPN
ape-2547	446	3	,	,	PUNCT
ape-2547	446	4	peraturan	peraturan	NOUN
ape-2547	446	5	mentri	mentri	PROPN
ape-2547	446	6	kesehatan	kesehatan	PROPN
ape-2547	446	7	republik	republik	PROPN
ape-2547	446	8	indonesia	indonesia	PROPN
ape-2547	446	9	nomor	nomor	PROPN
ape-2547	446	10	75	75	NUM
ape-2547	446	11	tahun	tahun	NOUN
ape-2547	446	12	(	(	PUNCT
ape-2547	446	13	2014	2014	NUM
ape-2547	446	14	)	)	PUNCT
ape-2547	446	15	.	.	PUNCT
ape-2547	447	1	riswadani	riswadani	NOUN
ape-2547	447	2	,	,	PUNCT
ape-2547	447	3	y.	y.	PROPN
ape-2547	447	4	t.	t.	PROPN
ape-2547	447	5	(	(	PUNCT
ape-2547	447	6	2013	2013	NUM
ape-2547	447	7	)	)	PUNCT
ape-2547	447	8	.	.	PUNCT
ape-2547	448	1	pengaruhfasilitas	pengaruhfasilita	NOUN
ape-2547	448	2	,	,	PUNCT
ape-2547	448	3	biaya	biaya	PROPN
ape-2547	448	4	,	,	PUNCT
ape-2547	448	5	dan	dan	PROPN
ape-2547	448	6	promositerhadapkepuasanpasienrawatinap	promositerhadapkepuasanpasienrawatinap	PROPN
ape-2547	448	7	.	.	PUNCT
ape-2547	449	1	jurnal	jurnal	ADJ
ape-2547	449	2	ekonomi	ekonomi	PROPN
ape-2547	449	3	manajemen	manajemen	PROPN
ape-2547	449	4	sumber	sumber	PROPN
ape-2547	449	5	daya	daya	PROPN
ape-2547	449	6	,	,	PUNCT
ape-2547	449	7	1(2	1(2	NUM
ape-2547	449	8	)	)	PUNCT
ape-2547	449	9	.	.	PUNCT
ape-2547	450	1	sigalingging	sigalingge	VERB
ape-2547	450	2	.	.	PUNCT
ape-2547	451	1	(	(	PUNCT
ape-2547	451	2	20130	20130	NUM
ape-2547	451	3	.	.	PUNCT
ape-2547	452	1	pengaruh	pengaruh	NOUN
ape-2547	452	2	tingkat	tingkat	PROPN
ape-2547	452	3	kualitas	kualita	NOUN
ape-2547	452	4	pelayanan	pelayanan	VERB
ape-2547	452	5	jasa	jasa	PROPN
ape-2547	452	6	puskesmas	puskesmas	PROPN
ape-2547	452	7	terhadap	terhadap	PROPN
ape-2547	452	8	kepuasan	kepuasan	PROPN
ape-2547	452	9	pasien	pasien	PROPN
ape-2547	452	10	(	(	PUNCT
ape-2547	452	11	studikasuspuskesmaskecamatanhatonduhan	studikasuspuskesmaskecamatanhatonduhan	ADJ
ape-2547	452	12	)	)	PUNCT
ape-2547	452	13	.	.	PUNCT
ape-2547	453	1	tugasakhiruniversitas	tugasakhiruniversita	NOUN
ape-2547	453	2	sumatera	sumatera	PROPN
ape-2547	453	3	utara	utara	NOUN
ape-2547	453	4	.	.	PUNCT
ape-2547	453	5	supriyanto	supriyanto	PROPN
ape-2547	453	6	,	,	PUNCT
ape-2547	453	7	y.	y.	PROPN
ape-2547	453	8	(	(	PUNCT
ape-2547	453	9	2012	2012	NUM
ape-2547	453	10	)	)	PUNCT
ape-2547	453	11	.	.	PUNCT
ape-2547	454	1	analisispengaruhkualitaspelayanan	analisispengaruhkualitaspelayanan	PROPN
ape-2547	454	2	,	,	PUNCT
ape-2547	454	3	harga	harga	PROPN
ape-2547	454	4	,	,	PUNCT
ape-2547	454	5	dan	dan	PROPN
ape-2547	454	6	fasilitas	fasilitas	PROPN
ape-2547	454	7	terhadap	terhadap	PROPN
ape-2547	454	8	kepuasan	kepuasan	PROPN
ape-2547	454	9	pasien	pasien	PROPN
ape-2547	454	10	rawat	rawat	PROPN
ape-2547	454	11	jalan	jalan	PROPN
ape-2547	454	12	di	di	PROPN
ape-2547	454	13	rumahsakitkariadi	rumahsakitkariadi	PROPN
ape-2547	454	14	semarang	semarang	PROPN
ape-2547	454	15	.	.	PUNCT
ape-2547	455	1	skripsi	skripsi	PROPN
ape-2547	455	2	universitas	universita	NOUN
ape-2547	455	3	diponegoro	diponegoro	PROPN
ape-2547	455	4	,	,	PUNCT
ape-2547	455	5	semarang	semarang	PROPN
ape-2547	455	6	.	.	PUNCT
ape-2547	455	7	suriani	suriani	PROPN
ape-2547	455	8	,	,	PUNCT
ape-2547	455	9	sarahneri	sarahneri	PROPN
ape-2547	455	10	,	,	PUNCT
ape-2547	455	11	2011	2011	NUM
ape-2547	455	12	.	.	PUNCT
ape-2547	456	1	kualitaspelayanankesehatan	kualitaspelayanankesehatan	PROPN
ape-2547	456	2	di	di	PROPN
ape-2547	456	3	puskesmas	puskesmas	PROPN
ape-2547	456	4	baja	baja	PROPN
ape-2547	456	5	kecamatancibodas	kecamatancibodas	PROPN
ape-2547	456	6	kota	kota	PROPN
ape-2547	456	7	tanggerang	tanggerang	PROPN
ape-2547	456	8	.	.	PUNCT
ape-2547	457	1	skripsiskripsiuniversitas	skripsiskripsiuniversitas	PROPN
ape-2547	457	2	sultan	sultan	PROPN
ape-2547	457	3	agengtirtayasa	agengtirtayasa	PROPN
ape-2547	457	4	.	.	PUNCT
ape-2547	458	1	suryawati	suryawati	PROPN
ape-2547	458	2	,	,	PUNCT
ape-2547	458	3	c.	c.	PROPN
ape-2547	458	4	(	(	PUNCT
ape-2547	458	5	2004	2004	NUM
ape-2547	458	6	)	)	PUNCT
ape-2547	458	7	.	.	PUNCT
ape-2547	459	1	hospital	hospital	NOUN
ape-2547	459	2	patients	patient	NOUN
ape-2547	459	3	statisfaction	statisfaction	NOUN
ape-2547	459	4	(	(	PUNCT
ape-2547	459	5	theoritical	theoritical	ADJ
ape-2547	459	6	review	review	NOUN
ape-2547	459	7	and	and	CCONJ
ape-2547	459	8	its	its	PRON
ape-2547	459	9	application	application	NOUN
ape-2547	459	10	in	in	ADP
ape-2547	459	11	research	research	NOUN
ape-2547	459	12	)	)	PUNCT
ape-2547	459	13	.	.	PUNCT
ape-2547	460	1	jurnalmanajemenpelayanankesehatan	jurnalmanajemenpelayanankesehatan	PROPN
ape-2547	460	2	,	,	PUNCT
ape-2547	460	3	viii(4	viii(4	NOUN
ape-2547	460	4	)	)	PUNCT
ape-2547	460	5	.	.	PUNCT
ape-2547	461	1	tjiptono	tjiptono	PROPN
ape-2547	461	2	,	,	PUNCT
ape-2547	461	3	f.	f.	PROPN
ape-2547	461	4	dan	dan	PROPN
ape-2547	461	5	g.	g.	PROPN
ape-2547	461	6	chandra	chandra	PROPN
ape-2547	461	7	.	.	PUNCT
ape-2547	462	1	(	(	PUNCT
ape-2547	462	2	2013	2013	NUM
ape-2547	462	3	)	)	PUNCT
ape-2547	462	4	.	.	PUNCT
ape-2547	463	1	service	service	NOUN
ape-2547	463	2	,	,	PUNCT
ape-2547	463	3	quality	quality	NOUN
ape-2547	463	4	,	,	PUNCT
ape-2547	463	5	&	&	CCONJ
ape-2547	463	6	satisfaction	satisfaction	NOUN
ape-2547	463	7	.	.	PUNCT
ape-2547	464	1	penerbit	penerbit	PROPN
ape-2547	464	2	andi	andi	PROPN
ape-2547	464	3	.	.	PUNCT
ape-2547	465	1	yogyakarta	yogyakarta	PROPN
ape-2547	465	2	.	.	PUNCT
ape-2547	466	1	yustisianto	yustisianto	PROPN
ape-2547	466	2	,	,	PUNCT
ape-2547	466	3	j.	j.	PROPN
ape-2547	466	4	(	(	PUNCT
ape-2547	466	5	2009	2009	NUM
ape-2547	466	6	)	)	PUNCT
ape-2547	466	7	.	.	PUNCT
ape-2547	467	1	kualitas	kualita	NOUN
ape-2547	467	2	pelayanan	pelayanan	VERB
ape-2547	467	3	kesehatan	kesehatan	PROPN
ape-2547	467	4	puskesmas	puskesmas	PROPN
ape-2547	467	5	kecamatan	kecamatan	PROPN
ape-2547	467	6	gambir	gambir	PROPN
ape-2547	467	7	jakarta	jakarta	PROPN
ape-2547	467	8	pusa	pusa	PROPN
ape-2547	467	9	.	.	PUNCT
ape-2547	468	1	skripsiuniversitas	skripsiuniversitas	PROPN
ape-2547	468	2	indonesia	indonesia	PROPN
ape-2547	468	3	.	.	PUNCT