id	sid	tid	token	lemma	pos
assc-4621	1	1	microsoft	microsoft	PROPN
assc-4621	1	2	word	word	PROPN
assc-4621	1	3	assc	assc	PROPN
assc-4621	1	4	-	-	PUNCT
assc-4621	1	5	v4n2	v4n2	NOUN
assc-4621	1	6	-	-	PUNCT
assc-4621	1	7	p1	p1	NOUN
assc-4621	1	8	advances	advance	NOUN
assc-4621	1	9	in	in	ADP
assc-4621	1	10	social	social	ADJ
assc-4621	1	11	science	science	NOUN
assc-4621	1	12	and	and	CCONJ
assc-4621	1	13	culture	culture	NOUN
assc-4621	1	14	issn	issn	VERB
assc-4621	1	15	2640	2640	NUM
assc-4621	1	16	-	-	SYM
assc-4621	1	17	9682	9682	NUM
assc-4621	1	18	(	(	PUNCT
assc-4621	1	19	print	print	NOUN
assc-4621	1	20	)	)	PUNCT
assc-4621	1	21	issn	issn	PROPN
assc-4621	1	22	2640	2640	NUM
assc-4621	1	23	-	-	SYM
assc-4621	1	24	9674	9674	NUM
assc-4621	1	25	(	(	PUNCT
assc-4621	1	26	online	online	ADJ
assc-4621	1	27	)	)	PUNCT
assc-4621	1	28	vol	vol	NOUN
assc-4621	1	29	.	.	PROPN
assc-4621	2	1	4	4	NUM
assc-4621	2	2	,	,	PUNCT
assc-4621	2	3	no	no	INTJ
assc-4621	2	4	.	.	NOUN
assc-4621	2	5	2	2	NUM
assc-4621	2	6	,	,	PUNCT
assc-4621	2	7	2022	2022	NUM
assc-4621	2	8	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	2	9	1	1	NUM
assc-4621	2	10	original	original	ADJ
assc-4621	2	11	paper	paper	NOUN
assc-4621	2	12	prospects	prospect	NOUN
assc-4621	2	13	electronic	electronic	ADJ
assc-4621	2	14	-	-	PUNCT
assc-4621	2	15	relationship	relationship	NOUN
assc-4621	2	16	marketing	marketing	NOUN
assc-4621	2	17	(	(	PUNCT
assc-4621	2	18	e	e	NOUN
assc-4621	2	19	-	-	NOUN
assc-4621	2	20	rm	rm	NOUN
assc-4621	2	21	)	)	PUNCT
assc-4621	2	22	in	in	ADP
assc-4621	2	23	the	the	DET
assc-4621	2	24	banking	banking	NOUN
assc-4621	2	25	sector	sector	NOUN
assc-4621	2	26	of	of	ADP
assc-4621	2	27	bangladesh	bangladesh	PROPN
assc-4621	2	28	dr	dr	PROPN
assc-4621	2	29	.	.	PROPN
assc-4621	2	30	gopal	gopal	PROPN
assc-4621	2	31	chandra	chandra	PROPN
assc-4621	2	32	saha¹	saha¹	PROPN
assc-4621	2	33	*	*	PROPN
assc-4621	2	34	,	,	PUNCT
assc-4621	2	35	dr	dr	PROPN
assc-4621	2	36	.	.	PROPN
assc-4621	2	37	shameem	shameem	PROPN
assc-4621	2	38	a.²	a.²	PROPN
assc-4621	2	39	&	&	CCONJ
assc-4621	2	40	mahadi	mahadi	PROPN
assc-4621	2	41	m.	m.	PROPN
assc-4621	2	42	faisal³	faisal³	PROPN
assc-4621	2	43	¹	¹	PROPN
assc-4621	2	44	associate	associate	NOUN
assc-4621	2	45	professor	professor	NOUN
assc-4621	2	46	,	,	PUNCT
assc-4621	2	47	department	department	NOUN
assc-4621	2	48	of	of	ADP
assc-4621	2	49	business	business	PROPN
assc-4621	2	50	administration	administration	PROPN
assc-4621	2	51	,	,	PUNCT
assc-4621	2	52	ranada	ranada	PROPN
assc-4621	2	53	prasad	prasad	PROPN
assc-4621	2	54	shaha	shaha	PROPN
assc-4621	2	55	university	university	PROPN
assc-4621	2	56	,	,	PUNCT
assc-4621	2	57	narayanganj	narayanganj	PROPN
assc-4621	2	58	,	,	PUNCT
assc-4621	2	59	bangladesh	bangladesh	NOUN
assc-4621	2	60	²	²	NUM
assc-4621	2	61	ex	ex	PROPN
assc-4621	2	62	.	.	PROPN
assc-4621	2	63	assistant	assistant	PROPN
assc-4621	2	64	professor	professor	NOUN
assc-4621	2	65	,	,	PUNCT
assc-4621	2	66	department	department	NOUN
assc-4621	2	67	of	of	ADP
assc-4621	2	68	business	business	PROPN
assc-4621	2	69	administration	administration	PROPN
assc-4621	2	70	,	,	PUNCT
assc-4621	2	71	the	the	DET
assc-4621	2	72	people	people	NOUN
assc-4621	2	73	’s	’s	PART
assc-4621	2	74	university	university	PROPN
assc-4621	2	75	of	of	ADP
assc-4621	2	76	bangladesh	bangladesh	PROPN
assc-4621	2	77	,	,	PUNCT
assc-4621	2	78	dhaka	dhaka	PROPN
assc-4621	2	79	,	,	PUNCT
assc-4621	2	80	bangladesh	bangladesh	PROPN
assc-4621	2	81	³	³	NUM
assc-4621	2	82	deputy	deputy	NOUN
assc-4621	2	83	commissioner	commissioner	NOUN
assc-4621	2	84	of	of	ADP
assc-4621	2	85	taxes	taxis	NOUN
assc-4621	2	86	,	,	PUNCT
assc-4621	2	87	national	national	PROPN
assc-4621	2	88	board	board	NOUN
assc-4621	2	89	of	of	ADP
assc-4621	2	90	revenue	revenue	NOUN
assc-4621	2	91	,	,	PUNCT
assc-4621	2	92	dhaka	dhaka	PROPN
assc-4621	2	93	,	,	PUNCT
assc-4621	2	94	bangladesh	bangladesh	PROPN
assc-4621	2	95	*	*	PUNCT
assc-4621	2	96	dr	dr	PROPN
assc-4621	2	97	.	.	PROPN
assc-4621	2	98	gopal	gopal	PROPN
assc-4621	2	99	chandra	chandra	PROPN
assc-4621	2	100	saha	saha	PROPN
assc-4621	2	101	,	,	PUNCT
assc-4621	2	102	associate	associate	NOUN
assc-4621	2	103	professor	professor	NOUN
assc-4621	2	104	,	,	PUNCT
assc-4621	2	105	department	department	NOUN
assc-4621	2	106	of	of	ADP
assc-4621	2	107	business	business	PROPN
assc-4621	2	108	administration	administration	PROPN
assc-4621	2	109	,	,	PUNCT
assc-4621	2	110	ranada	ranada	PROPN
assc-4621	2	111	prasad	prasad	PROPN
assc-4621	2	112	shaha	shaha	PROPN
assc-4621	2	113	university	university	PROPN
assc-4621	2	114	,	,	PUNCT
assc-4621	2	115	narayanganj	narayanganj	PROPN
assc-4621	2	116	,	,	PUNCT
assc-4621	2	117	bangladesh	bangladesh	PROPN
assc-4621	2	118	received	receive	VERB
assc-4621	2	119	:	:	PUNCT
assc-4621	2	120	march	march	PROPN
assc-4621	2	121	6	6	NUM
assc-4621	2	122	,	,	PUNCT
assc-4621	2	123	2022	2022	NUM
assc-4621	2	124	accepted	accept	VERB
assc-4621	2	125	:	:	PUNCT
assc-4621	2	126	march	march	PROPN
assc-4621	2	127	20	20	NUM
assc-4621	2	128	,	,	PUNCT
assc-4621	2	129	2022	2022	NUM
assc-4621	2	130	online	online	ADV
assc-4621	2	131	published	publish	VERB
assc-4621	2	132	:	:	PUNCT
assc-4621	2	133	march	march	PROPN
assc-4621	2	134	25	25	NUM
assc-4621	2	135	,	,	PUNCT
assc-4621	2	136	2022	2022	NUM
assc-4621	2	137	doi:10.22158	doi:10.22158	NOUN
assc-4621	2	138	/	/	SYM
assc-4621	2	139	assc.v4n2p1	assc.v4n2p1	NOUN
assc-4621	2	140	url	url	NOUN
assc-4621	2	141	:	:	PUNCT
assc-4621	2	142	http://dx.doi.org/10.22158/assc.v4n2p1	http://dx.doi.org/10.22158/assc.v4n2p1	NOUN
assc-4621	2	143	abstract	abstract	ADJ
assc-4621	2	144	electronic	electronic	ADJ
assc-4621	2	145	-	-	PUNCT
assc-4621	2	146	relationship	relationship	NOUN
assc-4621	2	147	marketing	marketing	NOUN
assc-4621	2	148	(	(	PUNCT
assc-4621	2	149	e	e	NOUN
assc-4621	2	150	-	-	NOUN
assc-4621	2	151	rm	rm	NOUN
assc-4621	2	152	)	)	PUNCT
assc-4621	2	153	is	be	AUX
assc-4621	2	154	an	an	DET
assc-4621	2	155	emerging	emerge	VERB
assc-4621	2	156	marketing	marketing	NOUN
assc-4621	2	157	strategy	strategy	NOUN
assc-4621	2	158	in	in	ADP
assc-4621	2	159	the	the	DET
assc-4621	2	160	banking	banking	NOUN
assc-4621	2	161	sector	sector	NOUN
assc-4621	2	162	of	of	ADP
assc-4621	2	163	bangladesh	bangladesh	NOUN
assc-4621	2	164	.	.	PUNCT
assc-4621	3	1	for	for	ADP
assc-4621	3	2	the	the	DET
assc-4621	3	3	last	last	ADJ
assc-4621	3	4	few	few	ADJ
assc-4621	3	5	years	year	NOUN
assc-4621	3	6	,	,	PUNCT
assc-4621	3	7	rm	rm	NOUN
assc-4621	3	8	and	and	CCONJ
assc-4621	3	9	e	e	PROPN
assc-4621	3	10	-	-	PROPN
assc-4621	3	11	rm	rm	NOUN
assc-4621	3	12	have	have	AUX
assc-4621	3	13	attracted	attract	VERB
assc-4621	3	14	both	both	DET
assc-4621	3	15	customers	customer	NOUN
assc-4621	3	16	and	and	CCONJ
assc-4621	3	17	bankers	banker	NOUN
assc-4621	3	18	as	as	SCONJ
assc-4621	3	19	it	it	PRON
assc-4621	3	20	is	be	AUX
assc-4621	3	21	considered	consider	VERB
assc-4621	3	22	as	as	ADP
assc-4621	3	23	a	a	DET
assc-4621	3	24	new	new	ADJ
assc-4621	3	25	‘	'	PUNCT
assc-4621	3	26	strategic	strategic	ADJ
assc-4621	3	27	weapon	weapon	NOUN
assc-4621	3	28	’	'	PUNCT
assc-4621	3	29	for	for	ADP
assc-4621	3	30	maintaining	maintain	VERB
assc-4621	3	31	proper	proper	ADJ
assc-4621	3	32	relationships	relationship	NOUN
assc-4621	3	33	with	with	ADP
assc-4621	3	34	the	the	DET
assc-4621	3	35	client	client	NOUN
assc-4621	3	36	.	.	PUNCT
assc-4621	4	1	in	in	ADP
assc-4621	4	2	the	the	DET
assc-4621	4	3	study	study	NOUN
assc-4621	4	4	,	,	PUNCT
assc-4621	4	5	quantitative	quantitative	ADJ
assc-4621	4	6	as	as	ADV
assc-4621	4	7	well	well	ADV
assc-4621	4	8	as	as	ADP
assc-4621	4	9	qualitative	qualitative	ADJ
assc-4621	4	10	data	datum	NOUN
assc-4621	4	11	was	be	AUX
assc-4621	4	12	gathered	gather	VERB
assc-4621	4	13	by	by	ADP
assc-4621	4	14	taking	take	VERB
assc-4621	4	15	personal	personal	ADJ
assc-4621	4	16	interviews	interview	NOUN
assc-4621	4	17	among	among	ADP
assc-4621	4	18	600	600	NUM
assc-4621	4	19	respondents	respondent	NOUN
assc-4621	4	20	,	,	PUNCT
assc-4621	4	21	and	and	CCONJ
assc-4621	4	22	the	the	DET
assc-4621	4	23	response	response	NOUN
assc-4621	4	24	rate	rate	NOUN
assc-4621	4	25	was	be	AUX
assc-4621	4	26	100	100	NUM
assc-4621	4	27	%	%	NOUN
assc-4621	4	28	.	.	PUNCT
assc-4621	5	1	empirical	empirical	ADJ
assc-4621	5	2	tests	test	NOUN
assc-4621	5	3	using	use	VERB
assc-4621	5	4	factor	factor	NOUN
assc-4621	5	5	analysis	analysis	NOUN
assc-4621	5	6	and	and	CCONJ
assc-4621	5	7	tests	test	NOUN
assc-4621	5	8	of	of	ADP
assc-4621	5	9	hypothesis	hypothesis	NOUN
assc-4621	5	10	using	use	VERB
assc-4621	5	11	sem	sem	NOUN
assc-4621	5	12	were	be	AUX
assc-4621	5	13	applied	apply	VERB
assc-4621	5	14	.	.	PUNCT
assc-4621	6	1	an	an	DET
assc-4621	6	2	extensive	extensive	ADJ
assc-4621	6	3	analysis	analysis	NOUN
assc-4621	6	4	of	of	ADP
assc-4621	6	5	the	the	DET
assc-4621	6	6	data	datum	NOUN
assc-4621	6	7	enabled	enable	VERB
assc-4621	6	8	the	the	DET
assc-4621	6	9	researcher	researcher	NOUN
assc-4621	6	10	to	to	PART
assc-4621	6	11	formulate	formulate	VERB
assc-4621	6	12	an	an	DET
assc-4621	6	13	e	e	NOUN
assc-4621	6	14	-	-	NOUN
assc-4621	6	15	rm	rm	ADJ
assc-4621	6	16	model	model	NOUN
assc-4621	6	17	for	for	ADP
assc-4621	6	18	the	the	DET
assc-4621	6	19	banking	banking	NOUN
assc-4621	6	20	industry	industry	NOUN
assc-4621	6	21	in	in	ADP
assc-4621	6	22	bangladesh	bangladesh	PROPN
assc-4621	6	23	to	to	PART
assc-4621	6	24	conceptualize	conceptualize	VERB
assc-4621	6	25	the	the	DET
assc-4621	6	26	customer	customer	NOUN
assc-4621	6	27	-	-	PUNCT
assc-4621	6	28	banker	banker	NOUN
assc-4621	6	29	relationship	relationship	NOUN
assc-4621	6	30	.	.	PUNCT
assc-4621	7	1	it	it	PRON
assc-4621	7	2	contributes	contribute	VERB
assc-4621	7	3	to	to	ADP
assc-4621	7	4	the	the	DET
assc-4621	7	5	existing	exist	VERB
assc-4621	7	6	body	body	NOUN
assc-4621	7	7	of	of	ADP
assc-4621	7	8	banking	banking	NOUN
assc-4621	7	9	and	and	CCONJ
assc-4621	7	10	marketing	marketing	NOUN
assc-4621	7	11	literature	literature	NOUN
assc-4621	7	12	by	by	ADP
assc-4621	7	13	introducing	introduce	VERB
assc-4621	7	14	ten	ten	NUM
assc-4621	7	15	factors	factor	NOUN
assc-4621	7	16	:	:	PUNCT
assc-4621	7	17	commitment	commitment	NOUN
assc-4621	7	18	,	,	PUNCT
assc-4621	7	19	conflict	conflict	NOUN
assc-4621	7	20	management	management	NOUN
assc-4621	7	21	,	,	PUNCT
assc-4621	7	22	responsiveness	responsiveness	NOUN
assc-4621	7	23	,	,	PUNCT
assc-4621	7	24	ease	ease	NOUN
assc-4621	7	25	of	of	ADP
assc-4621	7	26	use	use	NOUN
assc-4621	7	27	,	,	PUNCT
assc-4621	7	28	customization	customization	NOUN
assc-4621	7	29	,	,	PUNCT
assc-4621	7	30	service	service	NOUN
assc-4621	7	31	expense	expense	NOUN
assc-4621	7	32	,	,	PUNCT
assc-4621	7	33	security	security	NOUN
assc-4621	7	34	,	,	PUNCT
assc-4621	7	35	communication	communication	NOUN
assc-4621	7	36	,	,	PUNCT
assc-4621	7	37	bonding	bonding	NOUN
assc-4621	7	38	,	,	PUNCT
assc-4621	7	39	and	and	CCONJ
assc-4621	7	40	trust	trust	NOUN
assc-4621	7	41	.	.	PUNCT
assc-4621	8	1	most	most	ADJ
assc-4621	8	2	of	of	ADP
assc-4621	8	3	the	the	DET
assc-4621	8	4	variables	variable	NOUN
assc-4621	8	5	except	except	SCONJ
assc-4621	8	6	three	three	NUM
assc-4621	8	7	showed	show	VERB
assc-4621	8	8	a	a	DET
assc-4621	8	9	significant	significant	ADJ
assc-4621	8	10	and	and	CCONJ
assc-4621	8	11	positive	positive	ADJ
assc-4621	8	12	relationship	relationship	NOUN
assc-4621	8	13	between	between	ADP
assc-4621	8	14	e	e	PROPN
assc-4621	8	15	-	-	PROPN
assc-4621	8	16	rm	rm	NOUN
assc-4621	8	17	dimensions	dimension	NOUN
assc-4621	8	18	and	and	CCONJ
assc-4621	8	19	customer	customer	NOUN
assc-4621	8	20	satisfaction	satisfaction	NOUN
assc-4621	8	21	.	.	PUNCT
assc-4621	9	1	the	the	DET
assc-4621	9	2	impact	impact	NOUN
assc-4621	9	3	of	of	ADP
assc-4621	9	4	customer	customer	NOUN
assc-4621	9	5	loyalty	loyalty	NOUN
assc-4621	9	6	on	on	ADP
assc-4621	9	7	customer	customer	NOUN
assc-4621	9	8	retention	retention	NOUN
assc-4621	9	9	is	be	AUX
assc-4621	9	10	also	also	ADV
assc-4621	9	11	positive	positive	ADJ
assc-4621	9	12	.	.	PUNCT
assc-4621	10	1	the	the	DET
assc-4621	10	2	study	study	NOUN
assc-4621	10	3	suggests	suggest	VERB
assc-4621	10	4	some	some	DET
assc-4621	10	5	recommendations	recommendation	NOUN
assc-4621	10	6	in	in	ADP
assc-4621	10	7	order	order	NOUN
assc-4621	10	8	to	to	PART
assc-4621	10	9	increase	increase	VERB
assc-4621	10	10	the	the	DET
assc-4621	10	11	effectiveness	effectiveness	NOUN
assc-4621	10	12	between	between	ADP
assc-4621	10	13	e	e	PROPN
assc-4621	10	14	-	-	PROPN
assc-4621	10	15	rm	rm	NOUN
assc-4621	10	16	dimensions	dimension	NOUN
assc-4621	10	17	and	and	CCONJ
assc-4621	10	18	customer	customer	NOUN
assc-4621	10	19	satisfaction	satisfaction	NOUN
assc-4621	10	20	.	.	PUNCT
assc-4621	11	1	finally	finally	ADV
assc-4621	11	2	,	,	PUNCT
assc-4621	11	3	the	the	DET
assc-4621	11	4	thesis	thesis	NOUN
assc-4621	11	5	ends	end	VERB
assc-4621	11	6	by	by	ADP
assc-4621	11	7	setting	set	VERB
assc-4621	11	8	out	out	ADP
assc-4621	11	9	an	an	DET
assc-4621	11	10	agenda	agenda	NOUN
assc-4621	11	11	for	for	ADP
assc-4621	11	12	future	future	ADJ
assc-4621	11	13	research	research	NOUN
assc-4621	11	14	.	.	PUNCT
assc-4621	12	1	keywords	keyword	VERB
assc-4621	12	2	relationship	relationship	NOUN
assc-4621	12	3	marketing	marketing	NOUN
assc-4621	12	4	,	,	PUNCT
assc-4621	12	5	electronic	electronic	ADJ
assc-4621	12	6	relationship	relationship	NOUN
assc-4621	12	7	marketing	marketing	NOUN
assc-4621	12	8	,	,	PUNCT
assc-4621	12	9	banking	banking	NOUN
assc-4621	12	10	sector	sector	NOUN
assc-4621	12	11	,	,	PUNCT
assc-4621	12	12	customer	customer	NOUN
assc-4621	12	13	satisfaction	satisfaction	NOUN
assc-4621	12	14	,	,	PUNCT
assc-4621	12	15	prospects	prospect	VERB
assc-4621	12	16	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	12	17	advances	advance	NOUN
assc-4621	12	18	in	in	ADP
assc-4621	12	19	social	social	ADJ
assc-4621	12	20	science	science	NOUN
assc-4621	12	21	and	and	CCONJ
assc-4621	12	22	culture	culture	NOUN
assc-4621	12	23	vol	vol	NOUN
assc-4621	12	24	.	.	PROPN
assc-4621	13	1	4	4	NUM
assc-4621	13	2	,	,	PUNCT
assc-4621	13	3	no	no	INTJ
assc-4621	13	4	.	.	NOUN
assc-4621	13	5	2	2	NUM
assc-4621	13	6	,	,	PUNCT
assc-4621	13	7	2022	2022	NUM
assc-4621	13	8	2	2	NUM
assc-4621	13	9	published	publish	VERB
assc-4621	13	10	by	by	ADP
assc-4621	13	11	scholink	scholink	PROPN
assc-4621	13	12	inc	inc	PROPN
assc-4621	13	13	.	.	PROPN
assc-4621	13	14	1	1	NUM
assc-4621	13	15	.	.	X
assc-4621	13	16	introduction	introduction	NOUN
assc-4621	13	17	customer	customer	NOUN
assc-4621	13	18	satisfaction	satisfaction	NOUN
assc-4621	13	19	is	be	AUX
assc-4621	13	20	crucial	crucial	ADJ
assc-4621	13	21	for	for	ADP
assc-4621	13	22	the	the	DET
assc-4621	13	23	banking	banking	NOUN
assc-4621	13	24	industry	industry	NOUN
assc-4621	13	25	,	,	PUNCT
assc-4621	13	26	which	which	PRON
assc-4621	13	27	is	be	AUX
assc-4621	13	28	mostly	mostly	ADV
assc-4621	13	29	based	base	VERB
assc-4621	13	30	on	on	ADP
assc-4621	13	31	relationship	relationship	NOUN
assc-4621	13	32	marketing	marketing	NOUN
assc-4621	13	33	(	(	PUNCT
assc-4621	13	34	rm	rm	NOUN
assc-4621	13	35	)	)	PUNCT
assc-4621	13	36	.	.	PUNCT
assc-4621	14	1	nowadays	nowadays	ADV
assc-4621	14	2	,	,	PUNCT
assc-4621	14	3	the	the	DET
assc-4621	14	4	implementation	implementation	NOUN
assc-4621	14	5	of	of	ADP
assc-4621	14	6	rm	rm	PROPN
assc-4621	14	7	has	have	AUX
assc-4621	14	8	become	become	VERB
assc-4621	14	9	possible	possible	ADJ
assc-4621	14	10	through	through	ADP
assc-4621	14	11	the	the	DET
assc-4621	14	12	assistance	assistance	NOUN
assc-4621	14	13	of	of	ADP
assc-4621	14	14	technology	technology	NOUN
assc-4621	14	15	,	,	PUNCT
assc-4621	14	16	especially	especially	ADV
assc-4621	14	17	the	the	DET
assc-4621	14	18	internet	internet	NOUN
assc-4621	14	19	,	,	PUNCT
assc-4621	14	20	computers	computer	NOUN
assc-4621	14	21	,	,	PUNCT
assc-4621	14	22	and	and	CCONJ
assc-4621	14	23	information	information	NOUN
assc-4621	14	24	technology	technology	NOUN
assc-4621	14	25	.	.	PUNCT
assc-4621	15	1	any	any	DET
assc-4621	15	2	service	service	NOUN
assc-4621	15	3	delivered	deliver	VERB
assc-4621	15	4	by	by	ADP
assc-4621	15	5	electronic	electronic	ADJ
assc-4621	15	6	means	mean	NOUN
assc-4621	15	7	,	,	PUNCT
assc-4621	15	8	such	such	ADJ
assc-4621	15	9	as	as	ADP
assc-4621	15	10	the	the	DET
assc-4621	15	11	internet	internet	NOUN
assc-4621	15	12	,	,	PUNCT
assc-4621	15	13	cell	cell	NOUN
assc-4621	15	14	phones	phone	NOUN
assc-4621	15	15	,	,	PUNCT
assc-4621	15	16	or	or	CCONJ
assc-4621	15	17	websites	website	NOUN
assc-4621	15	18	,	,	PUNCT
assc-4621	15	19	is	be	AUX
assc-4621	15	20	referred	refer	VERB
assc-4621	15	21	to	to	ADP
assc-4621	15	22	as	as	ADP
assc-4621	15	23	an	an	DET
assc-4621	15	24	e	e	NOUN
assc-4621	15	25	-	-	NOUN
assc-4621	15	26	service	service	NOUN
assc-4621	15	27	(	(	PUNCT
assc-4621	15	28	luran	luran	PROPN
assc-4621	15	29	&	&	CCONJ
assc-4621	15	30	lin	lin	PROPN
assc-4621	15	31	,	,	PUNCT
assc-4621	15	32	2003	2003	NUM
assc-4621	15	33	)	)	PUNCT
assc-4621	15	34	.	.	PUNCT
assc-4621	16	1	there	there	PRON
assc-4621	16	2	are	be	VERB
assc-4621	16	3	various	various	ADJ
assc-4621	16	4	e	e	NOUN
assc-4621	16	5	-	-	NOUN
assc-4621	16	6	services	service	NOUN
assc-4621	16	7	in	in	ADP
assc-4621	16	8	bangladesh	bangladesh	NOUN
assc-4621	16	9	,	,	PUNCT
assc-4621	16	10	i.e.	i.e.	X
assc-4621	16	11	,	,	PUNCT
assc-4621	16	12	e	e	NOUN
assc-4621	16	13	-	-	NOUN
assc-4621	16	14	banking	banking	ADJ
assc-4621	16	15	,	,	PUNCT
assc-4621	16	16	e	e	NOUN
assc-4621	16	17	-	-	NOUN
assc-4621	16	18	education	education	NOUN
assc-4621	16	19	,	,	PUNCT
assc-4621	16	20	e	e	NOUN
assc-4621	16	21	-	-	NOUN
assc-4621	16	22	health	health	NOUN
assc-4621	16	23	,	,	PUNCT
assc-4621	16	24	e	e	NOUN
assc-4621	16	25	-	-	NOUN
assc-4621	16	26	shopping	shopping	NOUN
assc-4621	16	27	,	,	PUNCT
assc-4621	16	28	and	and	CCONJ
assc-4621	16	29	other	other	ADJ
assc-4621	16	30	e	e	NOUN
assc-4621	16	31	-	-	NOUN
assc-4621	16	32	business	business	NOUN
assc-4621	16	33	,	,	PUNCT
assc-4621	16	34	etc	etc	X
assc-4621	16	35	.	.	X
assc-4621	16	36	relationship	relationship	NOUN
assc-4621	16	37	marketing	marketing	NOUN
assc-4621	16	38	was	be	AUX
assc-4621	16	39	first	first	ADV
assc-4621	16	40	introduced	introduce	VERB
assc-4621	16	41	in	in	ADP
assc-4621	16	42	american	american	PROPN
assc-4621	16	43	literature	literature	PROPN
assc-4621	16	44	(	(	PUNCT
assc-4621	16	45	berry	berry	NOUN
assc-4621	16	46	,	,	PUNCT
assc-4621	16	47	1983	1983	NUM
assc-4621	16	48	)	)	PUNCT
assc-4621	16	49	.	.	PUNCT
assc-4621	17	1	he	he	PRON
assc-4621	17	2	emphasized	emphasize	VERB
assc-4621	17	3	five	five	NUM
assc-4621	17	4	rm	rm	NOUN
assc-4621	17	5	strategies	strategy	NOUN
assc-4621	17	6	:	:	PUNCT
assc-4621	17	7	(	(	PUNCT
assc-4621	17	8	1	1	X
assc-4621	17	9	)	)	PUNCT
assc-4621	17	10	developing	develop	VERB
assc-4621	17	11	a	a	DET
assc-4621	17	12	core	core	NOUN
assc-4621	17	13	service	service	NOUN
assc-4621	17	14	,	,	PUNCT
assc-4621	17	15	(	(	PUNCT
assc-4621	17	16	2	2	X
assc-4621	17	17	)	)	PUNCT
assc-4621	17	18	tailoring	tailor	VERB
assc-4621	17	19	relationships	relationship	NOUN
assc-4621	17	20	to	to	ADP
assc-4621	17	21	specific	specific	ADJ
assc-4621	17	22	customers	customer	NOUN
assc-4621	17	23	,	,	PUNCT
assc-4621	17	24	(	(	PUNCT
assc-4621	17	25	3	3	X
assc-4621	17	26	)	)	PUNCT
assc-4621	17	27	examining	examine	VERB
assc-4621	17	28	the	the	DET
assc-4621	17	29	core	core	NOUN
assc-4621	17	30	service	service	NOUN
assc-4621	17	31	to	to	PART
assc-4621	17	32	see	see	VERB
assc-4621	17	33	if	if	SCONJ
assc-4621	17	34	there	there	PRON
assc-4621	17	35	are	be	VERB
assc-4621	17	36	any	any	DET
assc-4621	17	37	extra	extra	ADJ
assc-4621	17	38	benefits	benefit	NOUN
assc-4621	17	39	,	,	PUNCT
assc-4621	17	40	(	(	PUNCT
assc-4621	17	41	4	4	X
assc-4621	17	42	)	)	PUNCT
assc-4621	17	43	reasonable	reasonable	ADJ
assc-4621	17	44	pricing	pricing	NOUN
assc-4621	17	45	to	to	PART
assc-4621	17	46	foster	foster	VERB
assc-4621	17	47	customer	customer	NOUN
assc-4621	17	48	loyalty	loyalty	NOUN
assc-4621	17	49	,	,	PUNCT
assc-4621	17	50	and	and	CCONJ
assc-4621	17	51	(	(	PUNCT
assc-4621	17	52	5	5	X
assc-4621	17	53	)	)	PUNCT
assc-4621	17	54	employee	employee	NOUN
assc-4621	17	55	marketing	marketing	NOUN
assc-4621	17	56	is	be	AUX
assc-4621	17	57	essential	essential	ADJ
assc-4621	17	58	so	so	SCONJ
assc-4621	17	59	that	that	SCONJ
assc-4621	17	60	employees	employee	NOUN
assc-4621	17	61	can	can	AUX
assc-4621	17	62	provide	provide	VERB
assc-4621	17	63	excellent	excellent	ADJ
assc-4621	17	64	service	service	NOUN
assc-4621	17	65	to	to	ADP
assc-4621	17	66	customers	customer	NOUN
assc-4621	17	67	.	.	PUNCT
assc-4621	18	1	relationships	relationship	NOUN
assc-4621	18	2	with	with	ADP
assc-4621	18	3	the	the	DET
assc-4621	18	4	customer	customer	NOUN
assc-4621	18	5	can	can	AUX
assc-4621	18	6	be	be	AUX
assc-4621	18	7	achieved	achieve	VERB
assc-4621	18	8	through	through	ADP
assc-4621	18	9	mutual	mutual	ADJ
assc-4621	18	10	exchange	exchange	NOUN
assc-4621	18	11	and	and	CCONJ
assc-4621	18	12	promise	promise	VERB
assc-4621	18	13	fulfillment	fulfillment	NOUN
assc-4621	18	14	.	.	PUNCT
assc-4621	19	1	customer	customer	NOUN
assc-4621	19	2	satisfaction	satisfaction	NOUN
assc-4621	19	3	is	be	AUX
assc-4621	19	4	important	important	ADJ
assc-4621	19	5	in	in	ADP
assc-4621	19	6	any	any	DET
assc-4621	19	7	business	business	NOUN
assc-4621	19	8	because	because	SCONJ
assc-4621	19	9	a	a	DET
assc-4621	19	10	satisfied	satisfied	ADJ
assc-4621	19	11	customer	customer	NOUN
assc-4621	19	12	never	never	ADV
assc-4621	19	13	switches	switch	VERB
assc-4621	19	14	to	to	ADP
assc-4621	19	15	competitors	competitor	NOUN
assc-4621	19	16	;	;	PUNCT
assc-4621	19	17	if	if	SCONJ
assc-4621	19	18	they	they	PRON
assc-4621	19	19	do	do	VERB
assc-4621	19	20	,	,	PUNCT
assc-4621	19	21	it	it	PRON
assc-4621	19	22	is	be	AUX
assc-4621	19	23	for	for	ADP
assc-4621	19	24	another	another	DET
assc-4621	19	25	reason	reason	NOUN
assc-4621	19	26	.	.	PUNCT
assc-4621	20	1	to	to	PART
assc-4621	20	2	acquire	acquire	VERB
assc-4621	20	3	new	new	ADJ
assc-4621	20	4	customer	customer	NOUN
assc-4621	20	5	,	,	PUNCT
assc-4621	20	6	huge	huge	ADJ
assc-4621	20	7	cost	cost	NOUN
assc-4621	20	8	is	be	AUX
assc-4621	20	9	require	require	ADJ
assc-4621	20	10	so	so	SCONJ
assc-4621	20	11	that	that	SCONJ
assc-4621	20	12	existing	exist	VERB
assc-4621	20	13	customer	customer	NOUN
assc-4621	20	14	have	have	VERB
assc-4621	20	15	to	to	PART
assc-4621	20	16	be	be	AUX
assc-4621	20	17	kept	keep	VERB
assc-4621	20	18	to	to	PART
assc-4621	20	19	boost	boost	VERB
assc-4621	20	20	the	the	DET
assc-4621	20	21	profit	profit	NOUN
assc-4621	20	22	(	(	PUNCT
assc-4621	20	23	gronroos	gronroos	PROPN
assc-4621	20	24	,	,	PUNCT
assc-4621	20	25	1996	1996	NUM
assc-4621	20	26	)	)	PUNCT
assc-4621	20	27	.	.	PUNCT
assc-4621	21	1	the	the	DET
assc-4621	21	2	value	value	NOUN
assc-4621	21	3	of	of	ADP
assc-4621	21	4	rm	rm	PROPN
assc-4621	21	5	in	in	ADP
assc-4621	21	6	the	the	DET
assc-4621	21	7	banking	banking	NOUN
assc-4621	21	8	sector	sector	NOUN
assc-4621	21	9	to	to	PART
assc-4621	21	10	satisfy	satisfy	VERB
assc-4621	21	11	and	and	CCONJ
assc-4621	21	12	maintain	maintain	VERB
assc-4621	21	13	customers	customer	NOUN
assc-4621	21	14	can	can	AUX
assc-4621	21	15	not	not	PART
assc-4621	21	16	be	be	AUX
assc-4621	21	17	overstated	overstate	VERB
assc-4621	21	18	because	because	SCONJ
assc-4621	21	19	best	good	ADJ
assc-4621	21	20	practice	practice	NOUN
assc-4621	21	21	shows	show	VERB
assc-4621	21	22	that	that	SCONJ
assc-4621	21	23	client	client	NOUN
assc-4621	21	24	satisfaction	satisfaction	NOUN
assc-4621	21	25	and	and	CCONJ
assc-4621	21	26	retention	retention	NOUN
assc-4621	21	27	have	have	VERB
assc-4621	21	28	a	a	DET
assc-4621	21	29	direct	direct	ADJ
assc-4621	21	30	impact	impact	NOUN
assc-4621	21	31	on	on	ADP
assc-4621	21	32	profitability	profitability	NOUN
assc-4621	21	33	.	.	PUNCT
assc-4621	22	1	according	accord	VERB
assc-4621	22	2	to	to	ADP
assc-4621	22	3	(	(	PUNCT
assc-4621	22	4	payne	payne	PROPN
assc-4621	22	5	&	&	CCONJ
assc-4621	22	6	richard	richard	PROPN
assc-4621	22	7	,	,	PUNCT
assc-4621	22	8	1993	1993	NUM
assc-4621	22	9	)	)	PUNCT
assc-4621	22	10	,	,	PUNCT
assc-4621	22	11	a	a	DET
assc-4621	22	12	5	5	NUM
assc-4621	22	13	%	%	NOUN
assc-4621	22	14	increase	increase	NOUN
assc-4621	22	15	in	in	ADP
assc-4621	22	16	customer	customer	NOUN
assc-4621	22	17	retention	retention	NOUN
assc-4621	22	18	rate	rate	NOUN
assc-4621	22	19	results	result	NOUN
assc-4621	22	20	in	in	ADP
assc-4621	22	21	a	a	DET
assc-4621	22	22	profit	profit	NOUN
assc-4621	22	23	increase	increase	NOUN
assc-4621	22	24	of	of	ADP
assc-4621	22	25	25	25	NUM
assc-4621	22	26	%	%	NOUN
assc-4621	22	27	to	to	PART
assc-4621	22	28	80	80	NUM
assc-4621	22	29	%	%	NOUN
assc-4621	22	30	in	in	ADP
assc-4621	22	31	the	the	DET
assc-4621	22	32	american	american	ADJ
assc-4621	22	33	industry	industry	NOUN
assc-4621	22	34	.	.	PUNCT
assc-4621	23	1	satisfaction	satisfaction	NOUN
assc-4621	23	2	is	be	AUX
assc-4621	23	3	the	the	DET
assc-4621	23	4	difference	difference	NOUN
assc-4621	23	5	between	between	ADP
assc-4621	23	6	customer	customer	NOUN
assc-4621	23	7	expectation	expectation	NOUN
assc-4621	23	8	(	(	PUNCT
assc-4621	23	9	e	e	NOUN
assc-4621	23	10	)	)	PUNCT
assc-4621	23	11	and	and	CCONJ
assc-4621	23	12	perception	perception	NOUN
assc-4621	23	13	of	of	ADP
assc-4621	23	14	performance	performance	NOUN
assc-4621	23	15	(	(	PUNCT
assc-4621	23	16	kanning	kanning	NOUN
assc-4621	23	17	&	&	CCONJ
assc-4621	23	18	bergman	bergman	PROPN
assc-4621	23	19	,	,	PUNCT
assc-4621	23	20	2009	2009	NUM
assc-4621	23	21	)	)	PUNCT
assc-4621	23	22	.	.	PUNCT
assc-4621	24	1	the	the	DET
assc-4621	24	2	study	study	NOUN
assc-4621	24	3	is	be	AUX
assc-4621	24	4	conducted	conduct	VERB
assc-4621	24	5	in	in	ADP
assc-4621	24	6	the	the	DET
assc-4621	24	7	bangladesh	bangladesh	NOUN
assc-4621	24	8	banking	banking	NOUN
assc-4621	24	9	sector	sector	NOUN
assc-4621	24	10	from	from	ADP
assc-4621	24	11	different	different	ADJ
assc-4621	24	12	perspectives	perspective	NOUN
assc-4621	24	13	.	.	PUNCT
assc-4621	25	1	e	e	X
assc-4621	25	2	-	-	NOUN
assc-4621	25	3	rm	rm	NOUN
assc-4621	25	4	refers	refer	VERB
assc-4621	25	5	to	to	ADP
assc-4621	25	6	the	the	DET
assc-4621	25	7	use	use	NOUN
assc-4621	25	8	of	of	ADP
assc-4621	25	9	mobile	mobile	ADJ
assc-4621	25	10	and	and	CCONJ
assc-4621	25	11	internet	internet	NOUN
assc-4621	25	12	technologies	technology	NOUN
assc-4621	25	13	to	to	PART
assc-4621	25	14	strengthen	strengthen	VERB
assc-4621	25	15	consumer	consumer	NOUN
assc-4621	25	16	relationships	relationship	NOUN
assc-4621	25	17	and	and	CCONJ
assc-4621	25	18	sell	sell	VERB
assc-4621	25	19	products	product	NOUN
assc-4621	25	20	or	or	CCONJ
assc-4621	25	21	services	service	NOUN
assc-4621	25	22	in	in	ADP
assc-4621	25	23	any	any	DET
assc-4621	25	24	form	form	NOUN
assc-4621	25	25	of	of	ADP
assc-4621	25	26	electronic	electronic	ADJ
assc-4621	25	27	industry	industry	NOUN
assc-4621	25	28	.	.	PUNCT
assc-4621	26	1	the	the	DET
assc-4621	26	2	study	study	NOUN
assc-4621	26	3	is	be	AUX
assc-4621	26	4	conducted	conduct	VERB
assc-4621	26	5	in	in	ADP
assc-4621	26	6	the	the	DET
assc-4621	26	7	banking	banking	NOUN
assc-4621	26	8	sector	sector	NOUN
assc-4621	26	9	of	of	ADP
assc-4621	26	10	bangladesh	bangladesh	NOUN
assc-4621	26	11	from	from	ADP
assc-4621	26	12	different	different	ADJ
assc-4621	26	13	perspectives	perspective	NOUN
assc-4621	26	14	.	.	PUNCT
assc-4621	27	1	in	in	ADP
assc-4621	27	2	comparisions	comparision	NOUN
assc-4621	27	3	to	to	ADP
assc-4621	27	4	the	the	DET
assc-4621	27	5	total	total	ADJ
assc-4621	27	6	number	number	NOUN
assc-4621	27	7	of	of	ADP
assc-4621	27	8	account	account	NOUN
assc-4621	27	9	holders	holder	NOUN
assc-4621	27	10	and	and	CCONJ
assc-4621	27	11	their	their	PRON
assc-4621	27	12	capabilities	capability	NOUN
assc-4621	27	13	,	,	PUNCT
assc-4621	27	14	the	the	DET
assc-4621	27	15	number	number	NOUN
assc-4621	27	16	of	of	ADP
assc-4621	27	17	e	e	NOUN
assc-4621	27	18	-	-	NOUN
assc-4621	27	19	banking	banking	ADJ
assc-4621	27	20	users	user	NOUN
assc-4621	27	21	is	be	AUX
assc-4621	27	22	very	very	ADV
assc-4621	27	23	small	small	ADJ
assc-4621	27	24	.	.	PUNCT
assc-4621	28	1	existing	exist	VERB
assc-4621	28	2	infrastructural	infrastructural	ADJ
assc-4621	28	3	support	support	NOUN
assc-4621	28	4	is	be	AUX
assc-4621	28	5	enough	enough	ADJ
assc-4621	28	6	for	for	ADP
assc-4621	28	7	them	they	PRON
assc-4621	28	8	for	for	ADP
assc-4621	28	9	this	this	DET
assc-4621	28	10	purpose	purpose	NOUN
assc-4621	28	11	.	.	PUNCT
assc-4621	29	1	the	the	DET
assc-4621	29	2	banking	banking	NOUN
assc-4621	29	3	authorities	authority	NOUN
assc-4621	29	4	’	'	PUNCT
assc-4621	29	5	responsibility	responsibility	NOUN
assc-4621	29	6	is	be	AUX
assc-4621	29	7	to	to	PART
assc-4621	29	8	create	create	VERB
assc-4621	29	9	awareness	awareness	NOUN
assc-4621	29	10	among	among	ADP
assc-4621	29	11	customers	customer	NOUN
assc-4621	29	12	of	of	ADP
assc-4621	29	13	the	the	DET
assc-4621	29	14	bank	bank	NOUN
assc-4621	29	15	through	through	ADP
assc-4621	29	16	publicity	publicity	NOUN
assc-4621	29	17	,	,	PUNCT
assc-4621	29	18	mentioning	mention	VERB
assc-4621	29	19	e	e	NOUN
assc-4621	29	20	-	-	ADJ
assc-4621	29	21	marketing	marketing	ADJ
assc-4621	29	22	benefits	benefit	NOUN
assc-4621	29	23	.	.	PUNCT
assc-4621	30	1	therefore	therefore	ADV
assc-4621	30	2	,	,	PUNCT
assc-4621	30	3	considering	consider	VERB
assc-4621	30	4	the	the	DET
assc-4621	30	5	above	above	ADJ
assc-4621	30	6	information	information	NOUN
assc-4621	30	7	,	,	PUNCT
assc-4621	30	8	it	it	PRON
assc-4621	30	9	is	be	AUX
assc-4621	30	10	worthwhile	worthwhile	ADJ
assc-4621	30	11	to	to	PART
assc-4621	30	12	implement	implement	VERB
assc-4621	30	13	e	e	NOUN
assc-4621	30	14	-	-	NOUN
assc-4621	30	15	rm	rm	NOUN
assc-4621	30	16	in	in	ADP
assc-4621	30	17	the	the	DET
assc-4621	30	18	context	context	NOUN
assc-4621	30	19	of	of	ADP
assc-4621	30	20	the	the	DET
assc-4621	30	21	bangladesh	bangladesh	PROPN
assc-4621	30	22	banking	banking	NOUN
assc-4621	30	23	industry	industry	NOUN
assc-4621	30	24	to	to	PART
assc-4621	30	25	gain	gain	VERB
assc-4621	30	26	the	the	DET
assc-4621	30	27	benefit	benefit	NOUN
assc-4621	30	28	of	of	ADP
assc-4621	30	29	this	this	DET
assc-4621	30	30	latest	late	ADJ
assc-4621	30	31	concept	concept	NOUN
assc-4621	30	32	in	in	ADP
assc-4621	30	33	relationship	relationship	NOUN
assc-4621	30	34	marketing	marketing	NOUN
assc-4621	30	35	.	.	PUNCT
assc-4621	31	1	for	for	ADP
assc-4621	31	2	the	the	DET
assc-4621	31	3	development	development	NOUN
assc-4621	31	4	of	of	ADP
assc-4621	31	5	marketing	marketing	NOUN
assc-4621	31	6	performance	performance	NOUN
assc-4621	31	7	,	,	PUNCT
assc-4621	31	8	a	a	DET
assc-4621	31	9	new	new	ADJ
assc-4621	31	10	strategy	strategy	NOUN
assc-4621	31	11	has	have	AUX
assc-4621	31	12	emerged	emerge	VERB
assc-4621	31	13	,	,	PUNCT
assc-4621	31	14	i.e.	i.e.	X
assc-4621	31	15	,	,	PUNCT
assc-4621	31	16	e	e	NOUN
assc-4621	31	17	-	-	NOUN
assc-4621	31	18	relationship	relationship	NOUN
assc-4621	31	19	marketing	marketing	NOUN
assc-4621	31	20	.	.	PUNCT
assc-4621	32	1	e	e	X
assc-4621	32	2	-	-	NOUN
assc-4621	32	3	rm	rm	NOUN
assc-4621	32	4	refers	refer	VERB
assc-4621	32	5	to	to	ADP
assc-4621	32	6	marketing	marketing	NOUN
assc-4621	32	7	practices	practice	NOUN
assc-4621	32	8	,	,	PUNCT
assc-4621	32	9	tools	tool	NOUN
assc-4621	32	10	,	,	PUNCT
assc-4621	32	11	and	and	CCONJ
assc-4621	32	12	strategies	strategy	NOUN
assc-4621	32	13	that	that	PRON
assc-4621	32	14	can	can	AUX
assc-4621	32	15	be	be	AUX
assc-4621	32	16	used	use	VERB
assc-4621	32	17	to	to	PART
assc-4621	32	18	create	create	VERB
assc-4621	32	19	and	and	CCONJ
assc-4621	32	20	strengthen	strengthen	VERB
assc-4621	32	21	consumer	consumer	NOUN
assc-4621	32	22	relationships	relationship	NOUN
assc-4621	32	23	through	through	ADP
assc-4621	32	24	the	the	DET
assc-4621	32	25	use	use	NOUN
assc-4621	32	26	of	of	ADP
assc-4621	32	27	internet	internet	NOUN
assc-4621	32	28	networks	network	NOUN
assc-4621	32	29	(	(	PUNCT
assc-4621	32	30	lee	lee	PROPN
assc-4621	32	31	-	-	PUNCT
assc-4621	32	32	kelly	kelly	PROPN
assc-4621	32	33	et	et	PROPN
assc-4621	32	34	al	al	PROPN
assc-4621	32	35	.	.	PROPN
assc-4621	32	36	,	,	PUNCT
assc-4621	32	37	2003	2003	NUM
assc-4621	32	38	)	)	PUNCT
assc-4621	32	39	.	.	PUNCT
assc-4621	33	1	bangladesh	bangladesh	PROPN
assc-4621	33	2	is	be	AUX
assc-4621	33	3	currently	currently	ADV
assc-4621	33	4	at	at	ADP
assc-4621	33	5	the	the	DET
assc-4621	33	6	inception	inception	ADJ
assc-4621	33	7	level	level	NOUN
assc-4621	33	8	of	of	ADP
assc-4621	33	9	this	this	DET
assc-4621	33	10	strategy	strategy	NOUN
assc-4621	33	11	implementation	implementation	NOUN
assc-4621	33	12	.	.	PUNCT
assc-4621	34	1	the	the	DET
assc-4621	34	2	traditional	traditional	ADJ
assc-4621	34	3	rm	rm	NOUN
assc-4621	34	4	approach	approach	NOUN
assc-4621	34	5	has	have	AUX
assc-4621	34	6	been	be	AUX
assc-4621	34	7	replaced	replace	VERB
assc-4621	34	8	by	by	ADP
assc-4621	34	9	the	the	DET
assc-4621	34	10	e	e	PROPN
assc-4621	34	11	-	-	PROPN
assc-4621	34	12	rm	rm	ADJ
assc-4621	34	13	strategy	strategy	NOUN
assc-4621	34	14	to	to	PART
assc-4621	34	15	make	make	VERB
assc-4621	34	16	the	the	DET
assc-4621	34	17	banking	banking	NOUN
assc-4621	34	18	customer	customer	NOUN
assc-4621	34	19	more	more	ADV
assc-4621	34	20	satisfied	satisfied	ADJ
assc-4621	34	21	.	.	PUNCT
assc-4621	35	1	the	the	DET
assc-4621	35	2	specific	specific	ADJ
assc-4621	35	3	objectives	objective	NOUN
assc-4621	35	4	of	of	ADP
assc-4621	35	5	the	the	DET
assc-4621	35	6	study	study	NOUN
assc-4621	35	7	are	be	AUX
assc-4621	35	8	:	:	PUNCT
assc-4621	35	9	(	(	PUNCT
assc-4621	35	10	1	1	X
assc-4621	35	11	)	)	PUNCT
assc-4621	35	12	to	to	PART
assc-4621	35	13	identify	identify	VERB
assc-4621	35	14	the	the	DET
assc-4621	35	15	impact	impact	NOUN
assc-4621	35	16	of	of	ADP
assc-4621	35	17	e	e	NOUN
assc-4621	35	18	-	-	NOUN
assc-4621	35	19	rm	rm	NOUN
assc-4621	35	20	factors	factor	NOUN
assc-4621	35	21	on	on	ADP
assc-4621	35	22	customer	customer	NOUN
assc-4621	35	23	satisfaction	satisfaction	NOUN
assc-4621	35	24	;	;	PUNCT
assc-4621	35	25	and	and	CCONJ
assc-4621	35	26	(	(	PUNCT
assc-4621	35	27	2	2	X
assc-4621	35	28	)	)	PUNCT
assc-4621	35	29	to	to	PART
assc-4621	35	30	find	find	VERB
assc-4621	35	31	out	out	ADP
assc-4621	35	32	the	the	DET
assc-4621	35	33	prospects	prospect	NOUN
assc-4621	35	34	of	of	ADP
assc-4621	35	35	e	e	NOUN
assc-4621	35	36	-	-	NOUN
assc-4621	35	37	rm	rm	PROPN
assc-4621	35	38	in	in	ADP
assc-4621	35	39	bangladesh	bangladesh	PROPN
assc-4621	35	40	banking	banking	NOUN
assc-4621	35	41	industry	industry	NOUN
assc-4621	35	42	through	through	ADP
assc-4621	35	43	more	more	ADJ
assc-4621	35	44	implementation	implementation	NOUN
assc-4621	35	45	of	of	ADP
assc-4621	35	46	e	e	NOUN
assc-4621	35	47	-	-	NOUN
assc-4621	35	48	rm	rm	NOUN
assc-4621	35	49	.	.	PUNCT
assc-4621	36	1	a	a	DET
assc-4621	36	2	lot	lot	NOUN
assc-4621	36	3	of	of	ADP
assc-4621	36	4	research	research	NOUN
assc-4621	36	5	has	have	AUX
assc-4621	36	6	been	be	AUX
assc-4621	36	7	conducted	conduct	VERB
assc-4621	36	8	in	in	ADP
assc-4621	36	9	the	the	DET
assc-4621	36	10	area	area	NOUN
assc-4621	36	11	of	of	ADP
assc-4621	36	12	rm	rm	PROPN
assc-4621	36	13	considering	consider	VERB
assc-4621	36	14	its	its	PRON
assc-4621	36	15	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	36	16	advances	advance	NOUN
assc-4621	36	17	in	in	ADP
assc-4621	36	18	social	social	ADJ
assc-4621	36	19	science	science	NOUN
assc-4621	36	20	and	and	CCONJ
assc-4621	36	21	culture	culture	NOUN
assc-4621	36	22	vol	vol	NOUN
assc-4621	36	23	.	.	PROPN
assc-4621	37	1	4	4	NUM
assc-4621	37	2	,	,	PUNCT
assc-4621	37	3	no	no	INTJ
assc-4621	37	4	.	.	NOUN
assc-4621	37	5	2	2	NUM
assc-4621	37	6	,	,	PUNCT
assc-4621	37	7	2022	2022	NUM
assc-4621	37	8	3	3	NUM
assc-4621	37	9	published	publish	VERB
assc-4621	37	10	by	by	ADP
assc-4621	37	11	scholink	scholink	PROPN
assc-4621	37	12	inc	inc	PROPN
assc-4621	37	13	.	.	PROPN
assc-4621	37	14	dimensions	dimension	NOUN
assc-4621	37	15	in	in	ADP
assc-4621	37	16	various	various	ADJ
assc-4621	37	17	sectors	sector	NOUN
assc-4621	37	18	all	all	ADV
assc-4621	37	19	over	over	ADP
assc-4621	37	20	the	the	DET
assc-4621	37	21	world	world	NOUN
assc-4621	37	22	.	.	PUNCT
assc-4621	38	1	in	in	ADP
assc-4621	38	2	this	this	DET
assc-4621	38	3	study	study	NOUN
assc-4621	38	4	,	,	PUNCT
assc-4621	38	5	the	the	DET
assc-4621	38	6	researchers	researcher	NOUN
assc-4621	38	7	have	have	AUX
assc-4621	38	8	made	make	VERB
assc-4621	38	9	an	an	DET
assc-4621	38	10	attempt	attempt	NOUN
assc-4621	38	11	to	to	PART
assc-4621	38	12	apply	apply	VERB
assc-4621	38	13	the	the	DET
assc-4621	38	14	relationship	relationship	NOUN
assc-4621	38	15	marketing	marketing	NOUN
assc-4621	38	16	dimension	dimension	NOUN
assc-4621	38	17	to	to	ADP
assc-4621	38	18	the	the	DET
assc-4621	38	19	electronic	electronic	ADJ
assc-4621	38	20	relationship	relationship	NOUN
assc-4621	38	21	marketing	marketing	NOUN
assc-4621	38	22	perspective	perspective	NOUN
assc-4621	38	23	in	in	ADP
assc-4621	38	24	the	the	DET
assc-4621	38	25	banking	banking	NOUN
assc-4621	38	26	sector	sector	NOUN
assc-4621	38	27	and	and	CCONJ
assc-4621	38	28	it	it	PRON
assc-4621	38	29	has	have	AUX
assc-4621	38	30	been	be	AUX
assc-4621	38	31	considered	consider	VERB
assc-4621	38	32	the	the	DET
assc-4621	38	33	gap	gap	NOUN
assc-4621	38	34	in	in	ADP
assc-4621	38	35	this	this	DET
assc-4621	38	36	study	study	NOUN
assc-4621	38	37	.	.	PUNCT
assc-4621	39	1	2	2	X
assc-4621	39	2	.	.	X
assc-4621	39	3	literature	literature	PROPN
assc-4621	39	4	review	review	PROPN
assc-4621	39	5	rm	rm	PROPN
assc-4621	39	6	has	have	AUX
assc-4621	39	7	been	be	AUX
assc-4621	39	8	a	a	DET
assc-4621	39	9	hot	hot	ADJ
assc-4621	39	10	topic	topic	NOUN
assc-4621	39	11	among	among	ADP
assc-4621	39	12	practitioners	practitioner	NOUN
assc-4621	39	13	and	and	CCONJ
assc-4621	39	14	academics	academic	NOUN
assc-4621	39	15	over	over	ADP
assc-4621	39	16	the	the	DET
assc-4621	39	17	last	last	ADJ
assc-4621	39	18	few	few	ADJ
assc-4621	39	19	years	year	NOUN
assc-4621	39	20	(	(	PUNCT
assc-4621	39	21	christopher	christopher	PROPN
assc-4621	39	22	et	et	PROPN
assc-4621	39	23	al	al	PROPN
assc-4621	39	24	.	.	PROPN
assc-4621	39	25	,	,	PUNCT
assc-4621	39	26	2002	2002	NUM
assc-4621	39	27	)	)	PUNCT
assc-4621	39	28	.	.	PUNCT
assc-4621	40	1	the	the	DET
assc-4621	40	2	origins	origin	NOUN
assc-4621	40	3	of	of	ADP
assc-4621	40	4	rm	rm	PROPN
assc-4621	40	5	continue	continue	VERB
assc-4621	40	6	to	to	PART
assc-4621	40	7	be	be	AUX
assc-4621	40	8	a	a	DET
assc-4621	40	9	source	source	NOUN
assc-4621	40	10	of	of	ADP
assc-4621	40	11	contention	contention	NOUN
assc-4621	40	12	.	.	PUNCT
assc-4621	41	1	berry	berry	NOUN
assc-4621	41	2	(	(	PUNCT
assc-4621	41	3	1983	1983	NUM
assc-4621	41	4	)	)	PUNCT
assc-4621	41	5	was	be	AUX
assc-4621	41	6	the	the	DET
assc-4621	41	7	first	first	ADJ
assc-4621	41	8	to	to	PART
assc-4621	41	9	use	use	VERB
assc-4621	41	10	the	the	DET
assc-4621	41	11	term	term	NOUN
assc-4621	41	12	“	"	PUNCT
assc-4621	41	13	relationship	relationship	NOUN
assc-4621	41	14	marketing	marketing	NOUN
assc-4621	41	15	”	"	PUNCT
assc-4621	41	16	as	as	ADP
assc-4621	41	17	a	a	DET
assc-4621	41	18	modern	modern	ADJ
assc-4621	41	19	marketing	marketing	NOUN
assc-4621	41	20	idea	idea	NOUN
assc-4621	41	21	,	,	PUNCT
assc-4621	41	22	which	which	PRON
assc-4621	41	23	is	be	AUX
assc-4621	41	24	a	a	DET
assc-4621	41	25	contradiction	contradiction	NOUN
assc-4621	41	26	.	.	PUNCT
assc-4621	42	1	rm	rm	PROPN
assc-4621	42	2	became	become	VERB
assc-4621	42	3	a	a	DET
assc-4621	42	4	broad	broad	ADJ
assc-4621	42	5	word	word	NOUN
assc-4621	42	6	in	in	ADP
assc-4621	42	7	marketing	marketing	NOUN
assc-4621	42	8	during	during	ADP
assc-4621	42	9	the	the	DET
assc-4621	42	10	1990s	1990	NOUN
assc-4621	42	11	(	(	PUNCT
assc-4621	42	12	christopher	christopher	PROPN
assc-4621	42	13	et	et	PROPN
assc-4621	42	14	al	al	PROPN
assc-4621	42	15	.	.	PROPN
assc-4621	42	16	,	,	PUNCT
assc-4621	42	17	2002	2002	NUM
assc-4621	42	18	)	)	PUNCT
assc-4621	42	19	.	.	PUNCT
assc-4621	43	1	according	accord	VERB
assc-4621	43	2	to	to	ADP
assc-4621	43	3	grönroos	grönroos	PROPN
assc-4621	43	4	(	(	PUNCT
assc-4621	43	5	1994	1994	NUM
assc-4621	43	6	)	)	PUNCT
assc-4621	43	7	,	,	PUNCT
assc-4621	43	8	the	the	DET
assc-4621	43	9	trend	trend	NOUN
assc-4621	43	10	toward	toward	ADP
assc-4621	43	11	rm	rm	NOUN
assc-4621	43	12	has	have	AUX
assc-4621	43	13	been	be	AUX
assc-4621	43	14	particularly	particularly	ADV
assc-4621	43	15	noticeable	noticeable	ADJ
assc-4621	43	16	in	in	ADP
assc-4621	43	17	industrial	industrial	ADJ
assc-4621	43	18	marketing	marketing	NOUN
assc-4621	43	19	,	,	PUNCT
assc-4621	43	20	service	service	NOUN
assc-4621	43	21	marketing	marketing	NOUN
assc-4621	43	22	,	,	PUNCT
assc-4621	43	23	and	and	CCONJ
assc-4621	43	24	channel	channel	NOUN
assc-4621	43	25	management	management	NOUN
assc-4621	43	26	.	.	PUNCT
assc-4621	44	1	2.1	2.1	NUM
assc-4621	44	2	commitment	commitment	NOUN
assc-4621	44	3	-	-	PUNCT
assc-4621	44	4	customer	customer	NOUN
assc-4621	44	5	satisfaction	satisfaction	NOUN
assc-4621	44	6	a	a	DET
assc-4621	44	7	commitment	commitment	NOUN
assc-4621	44	8	is	be	AUX
assc-4621	44	9	an	an	DET
assc-4621	44	10	agreement	agreement	NOUN
assc-4621	44	11	or	or	CCONJ
assc-4621	44	12	pledge	pledge	VERB
assc-4621	44	13	to	to	PART
assc-4621	44	14	do	do	VERB
assc-4621	44	15	something	something	PRON
assc-4621	44	16	in	in	ADP
assc-4621	44	17	the	the	DET
assc-4621	44	18	future	future	NOUN
assc-4621	44	19	.	.	PUNCT
assc-4621	45	1	a	a	DET
assc-4621	45	2	commitment	commitment	NOUN
assc-4621	45	3	is	be	AUX
assc-4621	45	4	an	an	DET
assc-4621	45	5	encouragement	encouragement	NOUN
assc-4621	45	6	to	to	PART
assc-4621	45	7	fulfill	fulfill	VERB
assc-4621	45	8	a	a	DET
assc-4621	45	9	financial	financial	ADJ
assc-4621	45	10	obligation	obligation	NOUN
assc-4621	45	11	to	to	ADP
assc-4621	45	12	someone	someone	PRON
assc-4621	45	13	in	in	ADP
assc-4621	45	14	the	the	DET
assc-4621	45	15	future	future	NOUN
assc-4621	45	16	.	.	PUNCT
assc-4621	46	1	the	the	DET
assc-4621	46	2	nature	nature	NOUN
assc-4621	46	3	of	of	ADP
assc-4621	46	4	commitment	commitment	NOUN
assc-4621	46	5	is	be	AUX
assc-4621	46	6	,	,	PUNCT
assc-4621	46	7	(	(	PUNCT
assc-4621	46	8	1	1	X
assc-4621	46	9	)	)	PUNCT
assc-4621	46	10	action	action	NOUN
assc-4621	46	11	-	-	PUNCT
assc-4621	46	12	oriented	orient	VERB
assc-4621	46	13	(	(	PUNCT
assc-4621	46	14	2	2	X
assc-4621	46	15	)	)	PUNCT
assc-4621	46	16	focusing	focus	VERB
assc-4621	46	17	passion	passion	NOUN
assc-4621	46	18	(	(	PUNCT
assc-4621	46	19	3	3	NUM
assc-4621	46	20	)	)	PUNCT
assc-4621	46	21	obligation	obligation	NOUN
assc-4621	46	22	(	(	PUNCT
assc-4621	46	23	4	4	X
assc-4621	46	24	)	)	PUNCT
assc-4621	46	25	it	it	PRON
assc-4621	46	26	is	be	AUX
assc-4621	46	27	larger	large	ADJ
assc-4621	46	28	than	than	ADP
assc-4621	46	29	the	the	DET
assc-4621	46	30	self	self	NOUN
assc-4621	46	31	(	(	PUNCT
assc-4621	46	32	5	5	NUM
assc-4621	46	33	)	)	PUNCT
assc-4621	46	34	voluntary	voluntary	ADJ
assc-4621	46	35	(	(	PUNCT
assc-4621	46	36	6	6	NUM
assc-4621	46	37	)	)	PUNCT
assc-4621	46	38	it	it	PRON
assc-4621	46	39	is	be	AUX
assc-4621	46	40	purposeful	purposeful	ADJ
assc-4621	46	41	,	,	PUNCT
assc-4621	46	42	(	(	PUNCT
assc-4621	46	43	(	(	PUNCT
assc-4621	46	44	7	7	X
assc-4621	46	45	)	)	PUNCT
assc-4621	46	46	surrender	surrender	NOUN
assc-4621	46	47	(	(	PUNCT
assc-4621	46	48	8)	8)	NUM
assc-4621	46	49	conscious	conscious	ADJ
assc-4621	46	50	(	(	PUNCT
assc-4621	46	51	9	9	NUM
assc-4621	46	52	)	)	PUNCT
assc-4621	46	53	it	it	PRON
assc-4621	46	54	lives	live	VERB
assc-4621	46	55	in	in	ADP
assc-4621	46	56	communication	communication	NOUN
assc-4621	46	57	.	.	PUNCT
assc-4621	47	1	to	to	PART
assc-4621	47	2	satisfy	satisfy	VERB
assc-4621	47	3	customers	customer	NOUN
assc-4621	47	4	and	and	CCONJ
assc-4621	47	5	to	to	PART
assc-4621	47	6	retain	retain	VERB
assc-4621	47	7	customers	customer	NOUN
assc-4621	47	8	,	,	PUNCT
assc-4621	47	9	both	both	DET
assc-4621	47	10	parties	party	NOUN
assc-4621	47	11	’	'	PUNCT
assc-4621	47	12	joint	joint	ADJ
assc-4621	47	13	commitment	commitment	NOUN
assc-4621	47	14	are	be	AUX
assc-4621	47	15	required	require	VERB
assc-4621	47	16	.	.	PUNCT
assc-4621	48	1	the	the	DET
assc-4621	48	2	term	term	NOUN
assc-4621	48	3	commitment	commitment	NOUN
assc-4621	48	4	can	can	AUX
assc-4621	48	5	be	be	AUX
assc-4621	48	6	interpreted	interpret	VERB
assc-4621	48	7	as	as	ADP
assc-4621	48	8	a	a	DET
assc-4621	48	9	pledge	pledge	NOUN
assc-4621	48	10	to	to	PART
assc-4621	48	11	maintain	maintain	VERB
assc-4621	48	12	existing	existing	ADJ
assc-4621	48	13	and	and	CCONJ
assc-4621	48	14	future	future	ADJ
assc-4621	48	15	relationships	relationship	NOUN
assc-4621	48	16	with	with	ADP
assc-4621	48	17	both	both	DET
assc-4621	48	18	parties	party	NOUN
assc-4621	48	19	because	because	SCONJ
assc-4621	48	20	it	it	PRON
assc-4621	48	21	is	be	AUX
assc-4621	48	22	important	important	ADJ
assc-4621	48	23	for	for	ADP
assc-4621	48	24	all	all	PRON
assc-4621	48	25	(	(	PUNCT
assc-4621	48	26	morgan	morgan	PROPN
assc-4621	48	27	&	&	CCONJ
assc-4621	48	28	hunt	hunt	PROPN
assc-4621	48	29	,	,	PUNCT
assc-4621	48	30	1994	1994	NUM
assc-4621	48	31	)	)	PUNCT
assc-4621	48	32	.	.	PUNCT
assc-4621	49	1	commitment	commitment	NOUN
assc-4621	49	2	is	be	AUX
assc-4621	49	3	maintaining	maintain	VERB
assc-4621	49	4	a	a	DET
assc-4621	49	5	long	long	ADJ
assc-4621	49	6	-	-	PUNCT
assc-4621	49	7	term	term	NOUN
assc-4621	49	8	attitude	attitude	NOUN
assc-4621	49	9	because	because	SCONJ
assc-4621	49	10	a	a	DET
assc-4621	49	11	relationship	relationship	NOUN
assc-4621	49	12	is	be	AUX
assc-4621	49	13	worthwhile	worthwhile	ADJ
assc-4621	49	14	and	and	CCONJ
assc-4621	49	15	essential	essential	ADJ
assc-4621	49	16	.	.	PUNCT
assc-4621	50	1	benefits	benefit	NOUN
assc-4621	50	2	are	be	AUX
assc-4621	50	3	derived	derive	VERB
assc-4621	50	4	from	from	ADP
assc-4621	50	5	the	the	DET
assc-4621	50	6	basic	basic	ADJ
assc-4621	50	7	service	service	NOUN
assc-4621	50	8	offered	offer	VERB
assc-4621	50	9	by	by	ADP
assc-4621	50	10	the	the	DET
assc-4621	50	11	company	company	NOUN
assc-4621	50	12	(	(	PUNCT
assc-4621	50	13	herman	herman	NOUN
assc-4621	50	14	,	,	PUNCT
assc-4621	50	15	2003	2003	NUM
assc-4621	50	16	)	)	PUNCT
assc-4621	50	17	.	.	PUNCT
assc-4621	51	1	since	since	SCONJ
assc-4621	51	2	customers	customer	NOUN
assc-4621	51	3	must	must	AUX
assc-4621	51	4	be	be	AUX
assc-4621	51	5	involved	involve	VERB
assc-4621	51	6	in	in	ADP
assc-4621	51	7	the	the	DET
assc-4621	51	8	service	service	NOUN
assc-4621	51	9	delivery	delivery	NOUN
assc-4621	51	10	process	process	NOUN
assc-4621	51	11	,	,	PUNCT
assc-4621	51	12	the	the	DET
assc-4621	51	13	idea	idea	NOUN
assc-4621	51	14	of	of	ADP
assc-4621	51	15	commitment	commitment	NOUN
assc-4621	51	16	is	be	AUX
assc-4621	51	17	particularly	particularly	ADV
assc-4621	51	18	applicable	applicable	ADJ
assc-4621	51	19	to	to	ADP
assc-4621	51	20	services	service	NOUN
assc-4621	51	21	(	(	PUNCT
assc-4621	51	22	kelly	kelly	PROPN
assc-4621	51	23	&	&	CCONJ
assc-4621	51	24	davis	davis	PROPN
assc-4621	51	25	,	,	PUNCT
assc-4621	51	26	1994	1994	NUM
assc-4621	51	27	)	)	PUNCT
assc-4621	51	28	.	.	PUNCT
assc-4621	52	1	(	(	PUNCT
assc-4621	52	2	randall	randall	NOUN
assc-4621	52	3	et	et	PROPN
assc-4621	52	4	al	al	PROPN
assc-4621	52	5	.	.	PROPN
assc-4621	52	6	,	,	PUNCT
assc-4621	52	7	2011	2011	NUM
assc-4621	52	8	)	)	PUNCT
assc-4621	52	9	state	state	NOUN
assc-4621	52	10	that	that	SCONJ
assc-4621	52	11	emotional	emotional	ADJ
assc-4621	52	12	attachment	attachment	NOUN
assc-4621	52	13	or	or	CCONJ
assc-4621	52	14	cognitive	cognitive	ADJ
assc-4621	52	15	thought	thought	NOUN
assc-4621	52	16	can	can	AUX
assc-4621	52	17	lead	lead	VERB
assc-4621	52	18	to	to	ADP
assc-4621	52	19	commitment	commitment	NOUN
assc-4621	52	20	.	.	PUNCT
assc-4621	53	1	relationship	relationship	NOUN
assc-4621	53	2	success	success	NOUN
assc-4621	53	3	will	will	AUX
assc-4621	53	4	ensure	ensure	VERB
assc-4621	53	5	a	a	DET
assc-4621	53	6	higher	high	ADJ
assc-4621	53	7	level	level	NOUN
assc-4621	53	8	of	of	ADP
assc-4621	53	9	commitment	commitment	NOUN
assc-4621	53	10	(	(	PUNCT
assc-4621	53	11	vurren	vurren	NOUN
assc-4621	53	12	et	et	PROPN
assc-4621	53	13	al	al	PROPN
assc-4621	53	14	.	.	PROPN
assc-4621	53	15	,	,	PUNCT
assc-4621	53	16	2012	2012	NUM
assc-4621	53	17	)	)	PUNCT
assc-4621	53	18	.	.	PUNCT
assc-4621	54	1	according	accord	VERB
assc-4621	54	2	to	to	ADP
assc-4621	54	3	(	(	PUNCT
assc-4621	54	4	jani	jani	PROPN
assc-4621	54	5	et	et	PROPN
assc-4621	54	6	al	al	PROPN
assc-4621	54	7	.	.	PROPN
assc-4621	54	8	,	,	PUNCT
assc-4621	54	9	2007	2007	NUM
assc-4621	54	10	)	)	PUNCT
assc-4621	54	11	,	,	PUNCT
assc-4621	54	12	commitment	commitment	NOUN
assc-4621	54	13	has	have	AUX
assc-4621	54	14	been	be	AUX
assc-4621	54	15	found	find	VERB
assc-4621	54	16	in	in	ADP
assc-4621	54	17	a	a	DET
assc-4621	54	18	decreasing	decrease	VERB
assc-4621	54	19	position	position	NOUN
assc-4621	54	20	with	with	ADP
assc-4621	54	21	respect	respect	NOUN
assc-4621	54	22	to	to	ADP
assc-4621	54	23	the	the	DET
assc-4621	54	24	probability	probability	NOUN
assc-4621	54	25	of	of	ADP
assc-4621	54	26	switching	switch	VERB
assc-4621	54	27	as	as	ADV
assc-4621	54	28	well	well	ADV
assc-4621	54	29	as	as	SCONJ
assc-4621	54	30	it	it	PRON
assc-4621	54	31	leads	lead	VERB
assc-4621	54	32	to	to	ADP
assc-4621	54	33	behavioral	behavioral	ADJ
assc-4621	54	34	loyalty	loyalty	NOUN
assc-4621	54	35	in	in	ADP
assc-4621	54	36	the	the	DET
assc-4621	54	37	banking	banking	NOUN
assc-4621	54	38	organization	organization	NOUN
assc-4621	54	39	.	.	PUNCT
assc-4621	55	1	by	by	ADP
assc-4621	55	2	keeping	keep	VERB
assc-4621	55	3	a	a	DET
assc-4621	55	4	commitment	commitment	NOUN
assc-4621	55	5	,	,	PUNCT
assc-4621	55	6	anybody	anybody	PRON
assc-4621	55	7	can	can	AUX
assc-4621	55	8	be	be	AUX
assc-4621	55	9	satisfied	satisfied	ADJ
assc-4621	55	10	(	(	PUNCT
assc-4621	55	11	rahman	rahman	PROPN
assc-4621	55	12	,	,	PUNCT
assc-4621	55	13	2017	2017	NUM
assc-4621	55	14	)	)	PUNCT
assc-4621	55	15	.	.	PUNCT
assc-4621	56	1	in	in	ADP
assc-4621	56	2	rm	rm	PROPN
assc-4621	56	3	,	,	PUNCT
assc-4621	56	4	the	the	DET
assc-4621	56	5	commitment	commitment	NOUN
assc-4621	56	6	dimension	dimension	NOUN
assc-4621	56	7	helps	help	VERB
assc-4621	56	8	to	to	PART
assc-4621	56	9	maintain	maintain	VERB
assc-4621	56	10	a	a	DET
assc-4621	56	11	good	good	ADJ
assc-4621	56	12	relationship	relationship	NOUN
assc-4621	56	13	between	between	ADP
assc-4621	56	14	both	both	DET
assc-4621	56	15	business	business	NOUN
assc-4621	56	16	parties	party	NOUN
assc-4621	56	17	.	.	PUNCT
assc-4621	57	1	a	a	DET
assc-4621	57	2	hypothesis	hypothesis	NOUN
assc-4621	57	3	can	can	AUX
assc-4621	57	4	be	be	AUX
assc-4621	57	5	formulated	formulate	VERB
assc-4621	57	6	based	base	VERB
assc-4621	57	7	on	on	ADP
assc-4621	57	8	the	the	DET
assc-4621	57	9	above	above	ADJ
assc-4621	57	10	literature	literature	NOUN
assc-4621	57	11	.	.	PUNCT
assc-4621	58	1	h1a	h1a	PROPN
assc-4621	58	2	:	:	PUNCT
assc-4621	58	3	the	the	DET
assc-4621	58	4	commitment	commitment	NOUN
assc-4621	58	5	dimension	dimension	NOUN
assc-4621	58	6	of	of	ADP
assc-4621	58	7	e	e	PROPN
assc-4621	58	8	-	-	NOUN
assc-4621	58	9	rm	rm	PROPN
assc-4621	58	10	has	have	VERB
assc-4621	58	11	a	a	DET
assc-4621	58	12	positive	positive	ADJ
assc-4621	58	13	influence	influence	NOUN
assc-4621	58	14	on	on	ADP
assc-4621	58	15	customer	customer	NOUN
assc-4621	58	16	satisfaction	satisfaction	NOUN
assc-4621	58	17	.	.	PUNCT
assc-4621	59	1	2.2	2.2	NUM
assc-4621	59	2	conflict	conflict	NOUN
assc-4621	59	3	management	management	NOUN
assc-4621	59	4	-	-	PUNCT
assc-4621	59	5	customer	customer	NOUN
assc-4621	59	6	satisfaction	satisfaction	NOUN
assc-4621	59	7	conflict	conflict	NOUN
assc-4621	59	8	is	be	AUX
assc-4621	59	9	a	a	DET
assc-4621	59	10	serious	serious	ADJ
assc-4621	59	11	problem	problem	NOUN
assc-4621	59	12	in	in	ADP
assc-4621	59	13	the	the	DET
assc-4621	59	14	banking	banking	NOUN
assc-4621	59	15	industry	industry	NOUN
assc-4621	59	16	because	because	SCONJ
assc-4621	59	17	banks	bank	NOUN
assc-4621	59	18	deal	deal	VERB
assc-4621	59	19	in	in	ADP
assc-4621	59	20	public	public	ADJ
assc-4621	59	21	money	money	NOUN
assc-4621	59	22	.	.	PUNCT
assc-4621	60	1	mutual	mutual	ADJ
assc-4621	60	2	trust	trust	NOUN
assc-4621	60	3	and	and	CCONJ
assc-4621	60	4	performance	performance	NOUN
assc-4621	60	5	are	be	AUX
assc-4621	60	6	always	always	ADV
assc-4621	60	7	harmed	harm	VERB
assc-4621	60	8	when	when	SCONJ
assc-4621	60	9	there	there	PRON
assc-4621	60	10	is	be	VERB
assc-4621	60	11	conflict	conflict	NOUN
assc-4621	60	12	.	.	PUNCT
assc-4621	61	1	when	when	SCONJ
assc-4621	61	2	dealing	deal	VERB
assc-4621	61	3	with	with	ADP
assc-4621	61	4	customers	customer	NOUN
assc-4621	61	5	,	,	PUNCT
assc-4621	61	6	conflict	conflict	NOUN
assc-4621	61	7	management	management	NOUN
assc-4621	61	8	should	should	AUX
assc-4621	61	9	necessitate	necessitate	VERB
assc-4621	61	10	particular	particular	ADJ
assc-4621	61	11	action	action	NOUN
assc-4621	61	12	.	.	PUNCT
assc-4621	62	1	when	when	SCONJ
assc-4621	62	2	a	a	DET
assc-4621	62	3	corporation	corporation	NOUN
assc-4621	62	4	solves	solve	VERB
assc-4621	62	5	a	a	DET
assc-4621	62	6	customer	customer	NOUN
assc-4621	62	7	’s	’s	PART
assc-4621	62	8	problem	problem	NOUN
assc-4621	62	9	,	,	PUNCT
assc-4621	62	10	customer	customer	NOUN
assc-4621	62	11	satisfaction	satisfaction	NOUN
assc-4621	62	12	grows	grow	VERB
assc-4621	62	13	(	(	PUNCT
assc-4621	62	14	ndubishi	ndubishi	NOUN
assc-4621	62	15	,	,	PUNCT
assc-4621	62	16	2007	2007	NUM
assc-4621	62	17	)	)	PUNCT
assc-4621	62	18	.	.	PUNCT
assc-4621	63	1	conflict	conflict	NOUN
assc-4621	63	2	management	management	NOUN
assc-4621	63	3	,	,	PUNCT
assc-4621	63	4	according	accord	VERB
assc-4621	63	5	to	to	ADP
assc-4621	63	6	(	(	PUNCT
assc-4621	63	7	ndubishi	ndubishi	NOUN
assc-4621	63	8	,	,	PUNCT
assc-4621	63	9	2007	2007	NUM
assc-4621	63	10	)	)	PUNCT
assc-4621	63	11	,	,	PUNCT
assc-4621	63	12	is	be	AUX
assc-4621	63	13	an	an	DET
assc-4621	63	14	action	action	NOUN
assc-4621	63	15	taken	take	VERB
assc-4621	63	16	to	to	PART
assc-4621	63	17	prevent	prevent	VERB
assc-4621	63	18	future	future	ADJ
assc-4621	63	19	disputes	dispute	NOUN
assc-4621	63	20	.	.	PUNCT
assc-4621	64	1	before	before	SCONJ
assc-4621	64	2	recurring	recur	VERB
assc-4621	64	3	issues	issue	NOUN
assc-4621	64	4	arise	arise	VERB
assc-4621	64	5	,	,	PUNCT
assc-4621	64	6	provide	provide	VERB
assc-4621	64	7	a	a	DET
assc-4621	64	8	remedy	remedy	NOUN
assc-4621	64	9	and	and	CCONJ
assc-4621	64	10	discuss	discuss	VERB
assc-4621	64	11	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	64	12	advances	advance	NOUN
assc-4621	64	13	in	in	ADP
assc-4621	64	14	social	social	ADJ
assc-4621	64	15	science	science	NOUN
assc-4621	64	16	and	and	CCONJ
assc-4621	64	17	culture	culture	NOUN
assc-4621	64	18	vol	vol	NOUN
assc-4621	64	19	.	.	PROPN
assc-4621	65	1	4	4	NUM
assc-4621	65	2	,	,	PUNCT
assc-4621	65	3	no	no	INTJ
assc-4621	65	4	.	.	NOUN
assc-4621	65	5	2	2	NUM
assc-4621	65	6	,	,	PUNCT
assc-4621	65	7	2022	2022	NUM
assc-4621	65	8	4	4	NUM
assc-4621	65	9	published	publish	VERB
assc-4621	65	10	by	by	ADP
assc-4621	65	11	scholink	scholink	PROPN
assc-4621	65	12	inc	inc	PROPN
assc-4621	65	13	.	.	PUNCT
assc-4621	66	1	the	the	DET
assc-4621	66	2	issue	issue	NOUN
assc-4621	66	3	honestly	honestly	ADV
assc-4621	66	4	.	.	PUNCT
assc-4621	67	1	conflict	conflict	NOUN
assc-4621	67	2	management	management	NOUN
assc-4621	67	3	and	and	CCONJ
assc-4621	67	4	customer	customer	NOUN
assc-4621	67	5	satisfaction	satisfaction	NOUN
assc-4621	67	6	have	have	VERB
assc-4621	67	7	a	a	DET
assc-4621	67	8	good	good	ADJ
assc-4621	67	9	association	association	NOUN
assc-4621	67	10	,	,	PUNCT
assc-4621	67	11	according	accord	VERB
assc-4621	67	12	to	to	ADP
assc-4621	67	13	ndubishi	ndubishi	NOUN
assc-4621	67	14	(	(	PUNCT
assc-4621	67	15	2007	2007	NUM
assc-4621	67	16	)	)	PUNCT
assc-4621	67	17	.	.	PUNCT
assc-4621	68	1	for	for	ADP
assc-4621	68	2	clients	client	NOUN
assc-4621	68	3	who	who	PRON
assc-4621	68	4	have	have	VERB
assc-4621	68	5	an	an	DET
assc-4621	68	6	issue	issue	NOUN
assc-4621	68	7	,	,	PUNCT
assc-4621	68	8	conflict	conflict	NOUN
assc-4621	68	9	management	management	NOUN
assc-4621	68	10	is	be	AUX
assc-4621	68	11	beneficial	beneficial	ADJ
assc-4621	68	12	(	(	PUNCT
assc-4621	68	13	ball	ball	NOUN
assc-4621	68	14	et	et	NOUN
assc-4621	68	15	al	al	PROPN
assc-4621	68	16	.	.	PROPN
assc-4621	68	17	,	,	PUNCT
assc-4621	68	18	2004	2004	NUM
assc-4621	68	19	)	)	PUNCT
assc-4621	68	20	.	.	PUNCT
assc-4621	69	1	h1b	h1b	PROPN
assc-4621	69	2	:	:	PUNCT
assc-4621	69	3	the	the	DET
assc-4621	69	4	conflict	conflict	NOUN
assc-4621	69	5	management	management	NOUN
assc-4621	69	6	dimension	dimension	NOUN
assc-4621	69	7	of	of	ADP
assc-4621	69	8	e	e	PROPN
assc-4621	69	9	-	-	NOUN
assc-4621	69	10	rm	rm	PROPN
assc-4621	69	11	has	have	VERB
assc-4621	69	12	a	a	DET
assc-4621	69	13	positive	positive	ADJ
assc-4621	69	14	influence	influence	NOUN
assc-4621	69	15	on	on	ADP
assc-4621	69	16	customer	customer	NOUN
assc-4621	69	17	satisfaction	satisfaction	NOUN
assc-4621	69	18	.	.	PUNCT
assc-4621	70	1	2.3	2.3	NUM
assc-4621	70	2	responsiveness	responsiveness	NOUN
assc-4621	70	3	-	-	PUNCT
assc-4621	70	4	customer	customer	NOUN
assc-4621	70	5	satisfaction	satisfaction	NOUN
assc-4621	70	6	the	the	DET
assc-4621	70	7	ability	ability	NOUN
assc-4621	70	8	to	to	PART
assc-4621	70	9	respond	respond	VERB
assc-4621	70	10	rapidly	rapidly	ADV
assc-4621	70	11	is	be	AUX
assc-4621	70	12	referred	refer	VERB
assc-4621	70	13	to	to	ADP
assc-4621	70	14	as	as	ADP
assc-4621	70	15	responsiveness	responsiveness	NOUN
assc-4621	70	16	.	.	PUNCT
assc-4621	71	1	responsiveness	responsiveness	NOUN
assc-4621	71	2	obviously	obviously	ADV
assc-4621	71	3	refers	refer	VERB
assc-4621	71	4	to	to	ADP
assc-4621	71	5	a	a	DET
assc-4621	71	6	direct	direct	ADJ
assc-4621	71	7	and	and	CCONJ
assc-4621	71	8	prompt	prompt	ADJ
assc-4621	71	9	response	response	NOUN
assc-4621	71	10	to	to	ADP
assc-4621	71	11	the	the	DET
assc-4621	71	12	other	other	ADJ
assc-4621	71	13	person	person	NOUN
assc-4621	71	14	’s	’s	PART
assc-4621	71	15	inquiry	inquiry	NOUN
assc-4621	71	16	(	(	PUNCT
assc-4621	71	17	chen	chen	PROPN
assc-4621	71	18	et	et	PROPN
assc-4621	71	19	al	al	PROPN
assc-4621	71	20	.	.	PROPN
assc-4621	71	21	,	,	PUNCT
assc-4621	71	22	2009	2009	NUM
assc-4621	71	23	)	)	PUNCT
assc-4621	71	24	.	.	PUNCT
assc-4621	72	1	customers	customer	NOUN
assc-4621	72	2	are	be	AUX
assc-4621	72	3	satisfied	satisfied	ADJ
assc-4621	72	4	when	when	SCONJ
assc-4621	72	5	a	a	DET
assc-4621	72	6	bank	bank	NOUN
assc-4621	72	7	responds	respond	VERB
assc-4621	72	8	appropriately	appropriately	ADV
assc-4621	72	9	(	(	PUNCT
assc-4621	72	10	korner	korner	PROPN
assc-4621	72	11	&	&	CCONJ
assc-4621	72	12	zimmerman	zimmerman	PROPN
assc-4621	72	13	,	,	PUNCT
assc-4621	72	14	2000	2000	NUM
assc-4621	72	15	)	)	PUNCT
assc-4621	72	16	.	.	PUNCT
assc-4621	73	1	the	the	DET
assc-4621	73	2	other	other	ADJ
assc-4621	73	3	person	person	NOUN
assc-4621	73	4	will	will	AUX
assc-4621	73	5	be	be	AUX
assc-4621	73	6	satisfied	satisfied	ADJ
assc-4621	73	7	that	that	SCONJ
assc-4621	73	8	you	you	PRON
assc-4621	73	9	are	be	AUX
assc-4621	73	10	paying	pay	VERB
assc-4621	73	11	attention	attention	NOUN
assc-4621	73	12	to	to	ADP
assc-4621	73	13	his	his	PRON
assc-4621	73	14	or	or	CCONJ
assc-4621	73	15	her	her	PRON
assc-4621	73	16	opinion	opinion	NOUN
assc-4621	73	17	if	if	SCONJ
assc-4621	73	18	you	you	PRON
assc-4621	73	19	are	be	AUX
assc-4621	73	20	an	an	DET
assc-4621	73	21	excellent	excellent	ADJ
assc-4621	73	22	respondent	respondent	NOUN
assc-4621	73	23	.	.	PUNCT
assc-4621	74	1	another	another	DET
assc-4621	74	2	hypothesis	hypothesis	NOUN
assc-4621	74	3	can	can	AUX
assc-4621	74	4	be	be	AUX
assc-4621	74	5	suggested	suggest	VERB
assc-4621	74	6	based	base	VERB
assc-4621	74	7	on	on	ADP
assc-4621	74	8	the	the	DET
assc-4621	74	9	above	above	ADJ
assc-4621	74	10	literary	literary	ADJ
assc-4621	74	11	document	document	NOUN
assc-4621	74	12	.	.	PUNCT
assc-4621	75	1	h1c	h1c	ADJ
assc-4621	75	2	:	:	PUNCT
assc-4621	75	3	the	the	DET
assc-4621	75	4	responsiveness	responsiveness	NOUN
assc-4621	75	5	dimension	dimension	NOUN
assc-4621	75	6	of	of	ADP
assc-4621	75	7	e	e	PROPN
assc-4621	75	8	-	-	NOUN
assc-4621	75	9	rm	rm	PROPN
assc-4621	75	10	has	have	VERB
assc-4621	75	11	a	a	DET
assc-4621	75	12	positive	positive	ADJ
assc-4621	75	13	influence	influence	NOUN
assc-4621	75	14	on	on	ADP
assc-4621	75	15	customer	customer	NOUN
assc-4621	75	16	satisfaction	satisfaction	NOUN
assc-4621	75	17	.	.	PUNCT
assc-4621	76	1	2.4	2.4	NUM
assc-4621	76	2	ease	ease	NOUN
assc-4621	76	3	of	of	ADP
assc-4621	76	4	use	use	NOUN
assc-4621	76	5	-	-	PUNCT
assc-4621	76	6	customer	customer	NOUN
assc-4621	76	7	satisfaction	satisfaction	NOUN
assc-4621	76	8	in	in	ADP
assc-4621	76	9	the	the	DET
assc-4621	76	10	banking	banking	NOUN
assc-4621	76	11	business	business	NOUN
assc-4621	76	12	,	,	PUNCT
assc-4621	76	13	ease	ease	NOUN
assc-4621	76	14	of	of	ADP
assc-4621	76	15	use	use	NOUN
assc-4621	76	16	refers	refer	VERB
assc-4621	76	17	to	to	ADP
assc-4621	76	18	how	how	SCONJ
assc-4621	76	19	user	user	NOUN
assc-4621	76	20	-	-	PUNCT
assc-4621	76	21	friendly	friendly	ADJ
assc-4621	76	22	the	the	DET
assc-4621	76	23	technological	technological	ADJ
assc-4621	76	24	assistance	assistance	NOUN
assc-4621	76	25	is	be	AUX
assc-4621	76	26	for	for	ADP
assc-4621	76	27	offering	offer	VERB
assc-4621	76	28	e	e	PROPN
assc-4621	76	29	-	-	PROPN
assc-4621	76	30	rm	rm	NOUN
assc-4621	76	31	services	service	NOUN
assc-4621	76	32	.	.	PUNCT
assc-4621	77	1	that	that	PRON
assc-4621	77	2	means	mean	VERB
assc-4621	77	3	that	that	SCONJ
assc-4621	77	4	the	the	DET
assc-4621	77	5	majority	majority	NOUN
assc-4621	77	6	of	of	ADP
assc-4621	77	7	the	the	DET
assc-4621	77	8	bank	bank	NOUN
assc-4621	77	9	’s	’s	PART
assc-4621	77	10	clients	client	NOUN
assc-4621	77	11	who	who	PRON
assc-4621	77	12	use	use	VERB
assc-4621	77	13	the	the	DET
assc-4621	77	14	technology	technology	NOUN
assc-4621	77	15	can	can	AUX
assc-4621	77	16	do	do	VERB
assc-4621	77	17	so	so	ADV
assc-4621	77	18	without	without	ADP
assc-4621	77	19	difficulty	difficulty	NOUN
assc-4621	77	20	.	.	PUNCT
assc-4621	78	1	online	online	ADJ
assc-4621	78	2	clients	client	NOUN
assc-4621	78	3	that	that	PRON
assc-4621	78	4	use	use	VERB
assc-4621	78	5	technology	technology	NOUN
assc-4621	78	6	profit	profit	NOUN
assc-4621	78	7	from	from	ADP
assc-4621	78	8	perceived	perceive	VERB
assc-4621	78	9	simplicity	simplicity	NOUN
assc-4621	78	10	of	of	ADP
assc-4621	78	11	use	use	NOUN
assc-4621	78	12	,	,	PUNCT
assc-4621	78	13	according	accord	VERB
assc-4621	78	14	to	to	ADP
assc-4621	78	15	(	(	PUNCT
assc-4621	78	16	sharma	sharma	PROPN
assc-4621	78	17	&	&	CCONJ
assc-4621	78	18	mehta	mehta	PROPN
assc-4621	78	19	,	,	PUNCT
assc-4621	78	20	2005	2005	NUM
assc-4621	78	21	)	)	PUNCT
assc-4621	78	22	.	.	PUNCT
assc-4621	79	1	for	for	ADP
assc-4621	79	2	both	both	DET
assc-4621	79	3	parties	party	NOUN
assc-4621	79	4	,	,	PUNCT
assc-4621	79	5	electronic	electronic	ADJ
assc-4621	79	6	technology	technology	NOUN
assc-4621	79	7	should	should	AUX
assc-4621	79	8	be	be	AUX
assc-4621	79	9	simple	simple	ADJ
assc-4621	79	10	to	to	ADP
assc-4621	79	11	use	use	VERB
assc-4621	79	12	(	(	PUNCT
assc-4621	79	13	tena	tena	NOUN
assc-4621	79	14	,	,	PUNCT
assc-4621	79	15	2006	2006	NUM
assc-4621	79	16	)	)	PUNCT
assc-4621	79	17	.	.	PUNCT
assc-4621	80	1	if	if	SCONJ
assc-4621	80	2	the	the	DET
assc-4621	80	3	service	service	NOUN
assc-4621	80	4	organization	organization	NOUN
assc-4621	80	5	is	be	AUX
assc-4621	80	6	technology	technology	NOUN
assc-4621	80	7	-	-	PUNCT
assc-4621	80	8	oriented	orient	VERB
assc-4621	80	9	,	,	PUNCT
assc-4621	80	10	customer	customer	NOUN
assc-4621	80	11	happiness	happiness	NOUN
assc-4621	80	12	in	in	ADP
assc-4621	80	13	the	the	DET
assc-4621	80	14	banking	banking	NOUN
assc-4621	80	15	sector	sector	NOUN
assc-4621	80	16	is	be	AUX
assc-4621	80	17	influenced	influence	VERB
assc-4621	80	18	by	by	ADP
assc-4621	80	19	the	the	DET
assc-4621	80	20	ease	ease	NOUN
assc-4621	80	21	of	of	ADP
assc-4621	80	22	use	use	NOUN
assc-4621	80	23	of	of	ADP
assc-4621	80	24	technology	technology	NOUN
assc-4621	80	25	(	(	PUNCT
assc-4621	80	26	padmavathy	padmavathy	ADJ
assc-4621	80	27	,	,	PUNCT
assc-4621	80	28	2012	2012	NUM
assc-4621	80	29	)	)	PUNCT
assc-4621	80	30	.	.	PUNCT
assc-4621	81	1	according	accord	VERB
assc-4621	81	2	to	to	ADP
assc-4621	81	3	(	(	PUNCT
assc-4621	81	4	johnson	johnson	PROPN
assc-4621	81	5	&	&	CCONJ
assc-4621	81	6	peterson	peterson	PROPN
assc-4621	81	7	,	,	PUNCT
assc-4621	81	8	2014	2014	NUM
assc-4621	81	9	)	)	PUNCT
assc-4621	81	10	,	,	PUNCT
assc-4621	81	11	ease	ease	NOUN
assc-4621	81	12	of	of	ADP
assc-4621	81	13	use	use	NOUN
assc-4621	81	14	has	have	VERB
assc-4621	81	15	a	a	DET
assc-4621	81	16	direct	direct	ADJ
assc-4621	81	17	impact	impact	NOUN
assc-4621	81	18	on	on	ADP
assc-4621	81	19	perceived	perceive	VERB
assc-4621	81	20	usefulness	usefulness	NOUN
assc-4621	81	21	and	and	CCONJ
assc-4621	81	22	utility	utility	NOUN
assc-4621	81	23	,	,	PUNCT
assc-4621	81	24	i.e.	i.e.	X
assc-4621	81	25	,	,	PUNCT
assc-4621	81	26	whether	whether	SCONJ
assc-4621	81	27	the	the	DET
assc-4621	81	28	custom	custom	NOUN
assc-4621	81	29	is	be	AUX
assc-4621	81	30	useful	useful	ADJ
assc-4621	81	31	.	.	PUNCT
assc-4621	82	1	the	the	DET
assc-4621	82	2	following	follow	VERB
assc-4621	82	3	hypothesis	hypothesis	NOUN
assc-4621	82	4	can	can	AUX
assc-4621	82	5	be	be	AUX
assc-4621	82	6	drawn	draw	VERB
assc-4621	82	7	from	from	ADP
assc-4621	82	8	above	above	ADP
assc-4621	82	9	literature	literature	NOUN
assc-4621	82	10	.	.	PUNCT
assc-4621	83	1	h1d	h1d	NOUN
assc-4621	83	2	:	:	PUNCT
assc-4621	83	3	the	the	DET
assc-4621	83	4	ease	ease	NOUN
assc-4621	83	5	of	of	ADP
assc-4621	83	6	use	use	NOUN
assc-4621	83	7	dimension	dimension	NOUN
assc-4621	83	8	of	of	ADP
assc-4621	83	9	e	e	PROPN
assc-4621	83	10	-	-	NOUN
assc-4621	83	11	rm	rm	PROPN
assc-4621	83	12	has	have	VERB
assc-4621	83	13	a	a	DET
assc-4621	83	14	positive	positive	ADJ
assc-4621	83	15	influence	influence	NOUN
assc-4621	83	16	on	on	ADP
assc-4621	83	17	customer	customer	NOUN
assc-4621	83	18	satisfaction	satisfaction	NOUN
assc-4621	83	19	.	.	PUNCT
assc-4621	84	1	2.5	2.5	NUM
assc-4621	84	2	customization	customization	NOUN
assc-4621	84	3	-	-	PUNCT
assc-4621	84	4	customer	customer	NOUN
assc-4621	84	5	satisfaction	satisfaction	NOUN
assc-4621	84	6	in	in	ADP
assc-4621	84	7	banking	banking	NOUN
assc-4621	84	8	,	,	PUNCT
assc-4621	84	9	customized	customize	VERB
assc-4621	84	10	service	service	NOUN
assc-4621	84	11	entails	entail	VERB
assc-4621	84	12	offering	offer	VERB
assc-4621	84	13	unique	unique	ADJ
assc-4621	84	14	service	service	NOUN
assc-4621	84	15	to	to	ADP
assc-4621	84	16	each	each	DET
assc-4621	84	17	client	client	NOUN
assc-4621	84	18	.	.	PUNCT
assc-4621	85	1	this	this	DET
assc-4621	85	2	service	service	NOUN
assc-4621	85	3	can	can	AUX
assc-4621	85	4	be	be	AUX
assc-4621	85	5	provided	provide	VERB
assc-4621	85	6	with	with	ADP
assc-4621	85	7	ease	ease	NOUN
assc-4621	85	8	using	use	VERB
assc-4621	85	9	modern	modern	ADJ
assc-4621	85	10	technologies	technology	NOUN
assc-4621	85	11	.	.	PUNCT
assc-4621	86	1	many	many	ADJ
assc-4621	86	2	bank	bank	NOUN
assc-4621	86	3	clients	client	NOUN
assc-4621	86	4	expect	expect	VERB
assc-4621	86	5	such	such	ADJ
assc-4621	86	6	service	service	NOUN
assc-4621	86	7	tailored	tailor	VERB
assc-4621	86	8	to	to	ADP
assc-4621	86	9	their	their	PRON
assc-4621	86	10	needs	need	NOUN
assc-4621	86	11	,	,	PUNCT
assc-4621	86	12	and	and	CCONJ
assc-4621	86	13	when	when	SCONJ
assc-4621	86	14	they	they	PRON
assc-4621	86	15	receive	receive	VERB
assc-4621	86	16	it	it	PRON
assc-4621	86	17	,	,	PUNCT
assc-4621	86	18	they	they	PRON
assc-4621	86	19	are	be	AUX
assc-4621	86	20	extremely	extremely	ADV
assc-4621	86	21	satisfied	satisfied	ADJ
assc-4621	86	22	with	with	ADP
assc-4621	86	23	their	their	PRON
assc-4621	86	24	respective	respective	ADJ
assc-4621	86	25	institutions	institution	NOUN
assc-4621	86	26	.	.	PUNCT
assc-4621	87	1	according	accord	VERB
assc-4621	87	2	to	to	ADP
assc-4621	87	3	chen	chen	PROPN
assc-4621	87	4	(	(	PUNCT
assc-4621	87	5	2012	2012	NUM
assc-4621	87	6	)	)	PUNCT
assc-4621	87	7	,	,	PUNCT
assc-4621	87	8	when	when	SCONJ
assc-4621	87	9	a	a	DET
assc-4621	87	10	consumer	consumer	NOUN
assc-4621	87	11	receives	receive	VERB
assc-4621	87	12	customized	customize	VERB
assc-4621	87	13	service	service	NOUN
assc-4621	87	14	,	,	PUNCT
assc-4621	87	15	they	they	PRON
assc-4621	87	16	believe	believe	VERB
assc-4621	87	17	they	they	PRON
assc-4621	87	18	have	have	AUX
assc-4621	87	19	been	be	AUX
assc-4621	87	20	given	give	VERB
assc-4621	87	21	unique	unique	ADJ
assc-4621	87	22	attention	attention	NOUN
assc-4621	87	23	and	and	CCONJ
assc-4621	87	24	feel	feel	VERB
assc-4621	87	25	proud	proud	ADJ
assc-4621	87	26	as	as	ADP
assc-4621	87	27	a	a	DET
assc-4621	87	28	result	result	NOUN
assc-4621	87	29	of	of	ADP
assc-4621	87	30	their	their	PRON
assc-4621	87	31	happiness	happiness	NOUN
assc-4621	87	32	.	.	PUNCT
assc-4621	88	1	the	the	DET
assc-4621	88	2	following	follow	VERB
assc-4621	88	3	hypothesis	hypothesis	NOUN
assc-4621	88	4	can	can	AUX
assc-4621	88	5	be	be	AUX
assc-4621	88	6	made	make	VERB
assc-4621	88	7	based	base	VERB
assc-4621	88	8	on	on	ADP
assc-4621	88	9	the	the	DET
assc-4621	88	10	foregoing	forego	VERB
assc-4621	88	11	textual	textual	ADJ
assc-4621	88	12	evidence	evidence	NOUN
assc-4621	88	13	.	.	PUNCT
assc-4621	89	1	h1e	h1e	NOUN
assc-4621	89	2	:	:	PUNCT
assc-4621	89	3	the	the	DET
assc-4621	89	4	customization	customization	NOUN
assc-4621	89	5	dimension	dimension	NOUN
assc-4621	89	6	of	of	ADP
assc-4621	89	7	e	e	PROPN
assc-4621	89	8	-	-	NOUN
assc-4621	89	9	rm	rm	PROPN
assc-4621	89	10	has	have	VERB
assc-4621	89	11	a	a	DET
assc-4621	89	12	positive	positive	ADJ
assc-4621	89	13	influence	influence	NOUN
assc-4621	89	14	on	on	ADP
assc-4621	89	15	customer	customer	NOUN
assc-4621	89	16	satisfaction	satisfaction	NOUN
assc-4621	89	17	.	.	PUNCT
assc-4621	90	1	2.6	2.6	NUM
assc-4621	90	2	service	service	NOUN
assc-4621	90	3	expense	expense	NOUN
assc-4621	90	4	-	-	PUNCT
assc-4621	90	5	customer	customer	NOUN
assc-4621	90	6	satisfaction	satisfaction	NOUN
assc-4621	90	7	electronic	electronic	ADJ
assc-4621	90	8	service	service	NOUN
assc-4621	90	9	provision	provision	NOUN
assc-4621	90	10	is	be	AUX
assc-4621	90	11	costly	costly	ADJ
assc-4621	90	12	,	,	PUNCT
assc-4621	90	13	but	but	CCONJ
assc-4621	90	14	it	it	PRON
assc-4621	90	15	should	should	AUX
assc-4621	90	16	be	be	AUX
assc-4621	90	17	kept	keep	VERB
assc-4621	90	18	to	to	ADP
assc-4621	90	19	a	a	DET
assc-4621	90	20	minimum	minimum	NOUN
assc-4621	90	21	so	so	SCONJ
assc-4621	90	22	that	that	SCONJ
assc-4621	90	23	customers	customer	NOUN
assc-4621	90	24	are	be	AUX
assc-4621	90	25	satisfied	satisfied	ADJ
assc-4621	90	26	and	and	CCONJ
assc-4621	90	27	loyalty	loyalty	NOUN
assc-4621	90	28	to	to	ADP
assc-4621	90	29	the	the	DET
assc-4621	90	30	bank	bank	NOUN
assc-4621	90	31	grows	grow	VERB
assc-4621	90	32	.	.	PUNCT
assc-4621	91	1	when	when	SCONJ
assc-4621	91	2	a	a	DET
assc-4621	91	3	bank	bank	NOUN
assc-4621	91	4	charges	charge	VERB
assc-4621	91	5	higher	high	ADJ
assc-4621	91	6	service	service	NOUN
assc-4621	91	7	costs	cost	NOUN
assc-4621	91	8	than	than	ADP
assc-4621	91	9	competing	compete	VERB
assc-4621	91	10	banks	bank	NOUN
assc-4621	91	11	for	for	ADP
assc-4621	91	12	the	the	DET
assc-4621	91	13	same	same	ADJ
assc-4621	91	14	services	service	NOUN
assc-4621	91	15	,	,	PUNCT
assc-4621	91	16	the	the	DET
assc-4621	91	17	consumer	consumer	NOUN
assc-4621	91	18	is	be	AUX
assc-4621	91	19	always	always	ADV
assc-4621	91	20	demotivated	demotivate	VERB
assc-4621	91	21	.	.	PUNCT
assc-4621	92	1	customer	customer	NOUN
assc-4621	92	2	discontent	discontent	NOUN
assc-4621	92	3	and	and	CCONJ
assc-4621	92	4	transferring	transfer	VERB
assc-4621	92	5	to	to	ADP
assc-4621	92	6	another	another	DET
assc-4621	92	7	bank	bank	NOUN
assc-4621	92	8	are	be	AUX
assc-4621	92	9	the	the	DET
assc-4621	92	10	end	end	NOUN
assc-4621	92	11	results	result	NOUN
assc-4621	92	12	.	.	PUNCT
assc-4621	93	1	customers	customer	NOUN
assc-4621	93	2	are	be	AUX
assc-4621	93	3	satisfied	satisfied	ADJ
assc-4621	93	4	when	when	SCONJ
assc-4621	93	5	services	service	NOUN
assc-4621	93	6	are	be	AUX
assc-4621	93	7	provided	provide	VERB
assc-4621	93	8	at	at	ADP
assc-4621	93	9	a	a	DET
assc-4621	93	10	reasonable	reasonable	ADJ
assc-4621	93	11	cost	cost	NOUN
assc-4621	93	12	,	,	PUNCT
assc-4621	93	13	according	accord	VERB
assc-4621	93	14	to	to	ADP
assc-4621	93	15	sattar	sattar	PROPN
assc-4621	93	16	(	(	PUNCT
assc-4621	93	17	2012	2012	NUM
assc-4621	93	18	)	)	PUNCT
assc-4621	93	19	.	.	PUNCT
assc-4621	94	1	customers	customer	NOUN
assc-4621	94	2	are	be	AUX
assc-4621	94	3	attracted	attract	VERB
assc-4621	94	4	to	to	ADP
assc-4621	94	5	the	the	DET
assc-4621	94	6	inexpensive	inexpensive	ADJ
assc-4621	94	7	cost	cost	NOUN
assc-4621	94	8	of	of	ADP
assc-4621	94	9	service	service	NOUN
assc-4621	94	10	(	(	PUNCT
assc-4621	94	11	sharma	sharma	PROPN
assc-4621	94	12	&	&	CCONJ
assc-4621	94	13	mehta	mehta	PROPN
assc-4621	94	14	,	,	PUNCT
assc-4621	94	15	2005	2005	NUM
assc-4621	94	16	)	)	PUNCT
assc-4621	94	17	.	.	PUNCT
assc-4621	95	1	customers	customer	NOUN
assc-4621	95	2	from	from	ADP
assc-4621	95	3	emerging	emerge	VERB
assc-4621	95	4	countries	country	NOUN
assc-4621	95	5	are	be	AUX
assc-4621	95	6	often	often	ADV
assc-4621	95	7	impoverished	impoverished	ADJ
assc-4621	95	8	,	,	PUNCT
assc-4621	95	9	thus	thus	ADV
assc-4621	95	10	they	they	PRON
assc-4621	95	11	do	do	AUX
assc-4621	95	12	not	not	PART
assc-4621	95	13	appreciate	appreciate	VERB
assc-4621	95	14	expensive	expensive	ADJ
assc-4621	95	15	service	service	NOUN
assc-4621	95	16	fees	fee	NOUN
assc-4621	95	17	and	and	CCONJ
assc-4621	95	18	will	will	AUX
assc-4621	95	19	not	not	PART
assc-4621	95	20	be	be	AUX
assc-4621	95	21	satisfied	satisfy	VERB
assc-4621	95	22	by	by	ADP
assc-4621	95	23	banking	banking	NOUN
assc-4621	95	24	institutions	institution	NOUN
assc-4621	95	25	(	(	PUNCT
assc-4621	95	26	kumar	kumar	PROPN
assc-4621	95	27	et	et	PROPN
assc-4621	95	28	al	al	PROPN
assc-4621	95	29	.	.	PROPN
assc-4621	95	30	,	,	PUNCT
assc-4621	95	31	2013	2013	NUM
assc-4621	95	32	)	)	PUNCT
assc-4621	95	33	.	.	PUNCT
assc-4621	96	1	another	another	DET
assc-4621	96	2	important	important	ADJ
assc-4621	96	3	hypothesis	hypothesis	NOUN
assc-4621	96	4	from	from	ADP
assc-4621	96	5	above	above	ADP
assc-4621	96	6	literature	literature	NOUN
assc-4621	96	7	are	be	AUX
assc-4621	96	8	as	as	SCONJ
assc-4621	96	9	follows	follow	VERB
assc-4621	96	10	.	.	PUNCT
assc-4621	97	1	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	97	2	advances	advance	VERB
assc-4621	97	3	in	in	ADP
assc-4621	97	4	social	social	ADJ
assc-4621	97	5	science	science	NOUN
assc-4621	97	6	and	and	CCONJ
assc-4621	97	7	culture	culture	NOUN
assc-4621	97	8	vol	vol	NOUN
assc-4621	97	9	.	.	PROPN
assc-4621	98	1	4	4	NUM
assc-4621	98	2	,	,	PUNCT
assc-4621	98	3	no	no	INTJ
assc-4621	98	4	.	.	NOUN
assc-4621	98	5	2	2	NUM
assc-4621	98	6	,	,	PUNCT
assc-4621	98	7	2022	2022	NUM
assc-4621	98	8	5	5	NUM
assc-4621	98	9	published	publish	VERB
assc-4621	98	10	by	by	ADP
assc-4621	98	11	scholink	scholink	PROPN
assc-4621	98	12	inc	inc	PROPN
assc-4621	98	13	.	.	PUNCT
assc-4621	98	14	h1f	h1f	PROPN
assc-4621	98	15	:	:	PUNCT
assc-4621	98	16	the	the	DET
assc-4621	98	17	service	service	NOUN
assc-4621	98	18	expense	expense	NOUN
assc-4621	98	19	dimension	dimension	NOUN
assc-4621	98	20	of	of	ADP
assc-4621	98	21	e	e	PROPN
assc-4621	98	22	-	-	NOUN
assc-4621	98	23	rm	rm	PROPN
assc-4621	98	24	has	have	VERB
assc-4621	98	25	a	a	DET
assc-4621	98	26	positive	positive	ADJ
assc-4621	98	27	influence	influence	NOUN
assc-4621	98	28	on	on	ADP
assc-4621	98	29	customer	customer	NOUN
assc-4621	98	30	satisfaction	satisfaction	NOUN
assc-4621	98	31	.	.	PUNCT
assc-4621	99	1	2.7	2.7	NUM
assc-4621	99	2	security	security	NOUN
assc-4621	99	3	-	-	PUNCT
assc-4621	99	4	customer	customer	NOUN
assc-4621	99	5	satisfaction	satisfaction	NOUN
assc-4621	99	6	banks	bank	NOUN
assc-4621	99	7	primarily	primarily	ADV
assc-4621	99	8	deal	deal	VERB
assc-4621	99	9	with	with	ADP
assc-4621	99	10	money	money	NOUN
assc-4621	99	11	,	,	PUNCT
assc-4621	99	12	along	along	ADP
assc-4621	99	13	with	with	ADP
assc-4621	99	14	other	other	ADJ
assc-4621	99	15	services	service	NOUN
assc-4621	99	16	,	,	PUNCT
assc-4621	99	17	security	security	NOUN
assc-4621	99	18	is	be	AUX
assc-4621	99	19	the	the	DET
assc-4621	99	20	primary	primary	ADJ
assc-4621	99	21	concern	concern	NOUN
assc-4621	99	22	with	with	ADP
assc-4621	99	23	any	any	DET
assc-4621	99	24	electronic	electronic	ADJ
assc-4621	99	25	device	device	NOUN
assc-4621	99	26	employing	employ	VERB
assc-4621	99	27	banking	banking	NOUN
assc-4621	99	28	services	service	NOUN
assc-4621	99	29	.	.	PUNCT
assc-4621	100	1	if	if	SCONJ
assc-4621	100	2	a	a	DET
assc-4621	100	3	bank	bank	NOUN
assc-4621	100	4	wants	want	VERB
assc-4621	100	5	to	to	PART
assc-4621	100	6	keep	keep	VERB
assc-4621	100	7	e	e	NOUN
assc-4621	100	8	-	-	NOUN
assc-4621	100	9	rm	rm	NOUN
assc-4621	100	10	alive	alive	ADJ
assc-4621	100	11	,	,	PUNCT
assc-4621	100	12	it	it	PRON
assc-4621	100	13	must	must	AUX
assc-4621	100	14	be	be	AUX
assc-4621	100	15	concerned	concern	VERB
assc-4621	100	16	about	about	ADP
assc-4621	100	17	security	security	NOUN
assc-4621	100	18	.	.	PUNCT
assc-4621	101	1	customer	customer	NOUN
assc-4621	101	2	happiness	happiness	NOUN
assc-4621	101	3	and	and	CCONJ
assc-4621	101	4	security	security	NOUN
assc-4621	101	5	are	be	AUX
assc-4621	101	6	inextricably	inextricably	ADV
assc-4621	101	7	linked	link	VERB
assc-4621	101	8	.	.	PUNCT
assc-4621	102	1	if	if	SCONJ
assc-4621	102	2	a	a	DET
assc-4621	102	3	customer	customer	NOUN
assc-4621	102	4	who	who	PRON
assc-4621	102	5	has	have	AUX
assc-4621	102	6	lost	lose	VERB
assc-4621	102	7	money	money	NOUN
assc-4621	102	8	employs	employ	VERB
assc-4621	102	9	e	e	PROPN
assc-4621	102	10	-	-	PROPN
assc-4621	102	11	rm	rm	ADJ
assc-4621	102	12	services	service	NOUN
assc-4621	102	13	,	,	PUNCT
assc-4621	102	14	they	they	PRON
assc-4621	102	15	will	will	AUX
assc-4621	102	16	be	be	AUX
assc-4621	102	17	disappointed	disappoint	VERB
assc-4621	102	18	and	and	CCONJ
assc-4621	102	19	will	will	AUX
assc-4621	102	20	switch	switch	VERB
assc-4621	102	21	banks	bank	NOUN
assc-4621	102	22	.	.	PUNCT
assc-4621	103	1	one	one	NUM
assc-4621	103	2	of	of	ADP
assc-4621	103	3	the	the	DET
assc-4621	103	4	most	most	ADV
assc-4621	103	5	essential	essential	ADJ
assc-4621	103	6	aspects	aspect	NOUN
assc-4621	103	7	of	of	ADP
assc-4621	103	8	this	this	DET
assc-4621	103	9	doctoral	doctoral	ADJ
assc-4621	103	10	research	research	NOUN
assc-4621	103	11	has	have	AUX
assc-4621	103	12	been	be	AUX
assc-4621	103	13	the	the	DET
assc-4621	103	14	security	security	NOUN
assc-4621	103	15	factor	factor	NOUN
assc-4621	103	16	.	.	PUNCT
assc-4621	104	1	according	accord	VERB
assc-4621	104	2	to	to	ADP
assc-4621	104	3	(	(	PUNCT
assc-4621	104	4	kumar	kumar	PROPN
assc-4621	104	5	et	et	PROPN
assc-4621	104	6	al	al	PROPN
assc-4621	104	7	.	.	PROPN
assc-4621	104	8	,	,	PUNCT
assc-4621	104	9	2013	2013	NUM
assc-4621	104	10	)	)	PUNCT
assc-4621	104	11	,	,	PUNCT
assc-4621	104	12	security	security	NOUN
assc-4621	104	13	in	in	ADP
assc-4621	104	14	electronic	electronic	ADJ
assc-4621	104	15	relationships	relationship	NOUN
assc-4621	104	16	should	should	AUX
assc-4621	104	17	be	be	AUX
assc-4621	104	18	prioritized	prioritize	VERB
assc-4621	104	19	in	in	ADP
assc-4621	104	20	the	the	DET
assc-4621	104	21	banking	banking	NOUN
assc-4621	104	22	industry	industry	NOUN
assc-4621	104	23	since	since	SCONJ
assc-4621	104	24	consumer	consumer	NOUN
assc-4621	104	25	satisfaction	satisfaction	NOUN
assc-4621	104	26	exists	exist	VERB
assc-4621	104	27	.	.	PUNCT
assc-4621	105	1	in	in	ADP
assc-4621	105	2	his	his	PRON
assc-4621	105	3	investigation	investigation	NOUN
assc-4621	105	4	,	,	PUNCT
assc-4621	105	5	(	(	PUNCT
assc-4621	105	6	guenzi	guenzi	PROPN
assc-4621	105	7	&	&	CCONJ
assc-4621	105	8	storbacks	storback	NOUN
assc-4621	105	9	,	,	PUNCT
assc-4621	105	10	2015	2015	NUM
assc-4621	105	11	)	)	PUNCT
assc-4621	105	12	discovered	discover	VERB
assc-4621	105	13	that	that	SCONJ
assc-4621	105	14	there	there	PRON
assc-4621	105	15	was	be	VERB
assc-4621	105	16	no	no	DET
assc-4621	105	17	security	security	NOUN
assc-4621	105	18	,	,	PUNCT
assc-4621	105	19	no	no	DET
assc-4621	105	20	communication	communication	NOUN
assc-4621	105	21	,	,	PUNCT
assc-4621	105	22	and	and	CCONJ
assc-4621	105	23	no	no	DET
assc-4621	105	24	consumer	consumer	NOUN
assc-4621	105	25	satisfaction	satisfaction	NOUN
assc-4621	105	26	.	.	PUNCT
assc-4621	106	1	providing	provide	VERB
assc-4621	106	2	clients	client	NOUN
assc-4621	106	3	with	with	ADP
assc-4621	106	4	enhanced	enhanced	ADJ
assc-4621	106	5	security	security	NOUN
assc-4621	106	6	can	can	AUX
assc-4621	106	7	result	result	VERB
assc-4621	106	8	in	in	ADP
assc-4621	106	9	a	a	DET
assc-4621	106	10	delighted	delighted	ADJ
assc-4621	106	11	customer	customer	NOUN
assc-4621	106	12	(	(	PUNCT
assc-4621	106	13	johnson	johnson	PROPN
assc-4621	106	14	&	&	CCONJ
assc-4621	106	15	peterson	peterson	PROPN
assc-4621	106	16	,	,	PUNCT
assc-4621	106	17	2014	2014	NUM
assc-4621	106	18	)	)	PUNCT
assc-4621	106	19	.	.	PUNCT
assc-4621	107	1	every	every	DET
assc-4621	107	2	firm	firm	NOUN
assc-4621	107	3	is	be	AUX
assc-4621	107	4	grappling	grapple	VERB
assc-4621	107	5	with	with	ADP
assc-4621	107	6	the	the	DET
assc-4621	107	7	issue	issue	NOUN
assc-4621	107	8	of	of	ADP
assc-4621	107	9	security	security	NOUN
assc-4621	107	10	.	.	PUNCT
assc-4621	108	1	any	any	DET
assc-4621	108	2	information	information	NOUN
assc-4621	108	3	should	should	AUX
assc-4621	108	4	be	be	AUX
assc-4621	108	5	communicated	communicate	VERB
assc-4621	108	6	to	to	PART
assc-4621	108	7	maintain	maintain	VERB
assc-4621	108	8	good	good	ADJ
assc-4621	108	9	security	security	NOUN
assc-4621	108	10	and	and	CCONJ
assc-4621	108	11	consumer	consumer	NOUN
assc-4621	108	12	satisfaction	satisfaction	NOUN
assc-4621	108	13	with	with	ADP
assc-4621	108	14	services	service	NOUN
assc-4621	108	15	.	.	PUNCT
assc-4621	109	1	another	another	DET
assc-4621	109	2	crucial	crucial	ADJ
assc-4621	109	3	hypothesis	hypothesis	NOUN
assc-4621	109	4	for	for	ADP
assc-4621	109	5	this	this	DET
assc-4621	109	6	investigation	investigation	NOUN
assc-4621	109	7	can	can	AUX
assc-4621	109	8	be	be	AUX
assc-4621	109	9	formulated	formulate	VERB
assc-4621	109	10	by	by	ADP
assc-4621	109	11	summarizing	summarize	VERB
assc-4621	109	12	the	the	DET
assc-4621	109	13	aforementioned	aforementioned	ADJ
assc-4621	109	14	information	information	NOUN
assc-4621	109	15	.	.	PUNCT
assc-4621	110	1	h1	h1	PROPN
assc-4621	110	2	g	g	NOUN
assc-4621	110	3	:	:	PUNCT
assc-4621	110	4	the	the	DET
assc-4621	110	5	security	security	NOUN
assc-4621	110	6	dimension	dimension	NOUN
assc-4621	110	7	of	of	ADP
assc-4621	110	8	e	e	PROPN
assc-4621	110	9	-	-	NOUN
assc-4621	110	10	rm	rm	PROPN
assc-4621	110	11	has	have	VERB
assc-4621	110	12	a	a	DET
assc-4621	110	13	positive	positive	ADJ
assc-4621	110	14	influence	influence	NOUN
assc-4621	110	15	on	on	ADP
assc-4621	110	16	customer	customer	NOUN
assc-4621	110	17	satisfaction	satisfaction	NOUN
assc-4621	110	18	.	.	PUNCT
assc-4621	111	1	2.8	2.8	NUM
assc-4621	111	2	communication	communication	NOUN
assc-4621	111	3	-	-	PUNCT
assc-4621	111	4	customer	customer	NOUN
assc-4621	111	5	satisfaction	satisfaction	NOUN
assc-4621	111	6	staying	stay	VERB
assc-4621	111	7	in	in	ADP
assc-4621	111	8	touch	touch	NOUN
assc-4621	111	9	with	with	ADP
assc-4621	111	10	loyal	loyal	ADJ
assc-4621	111	11	clients	client	NOUN
assc-4621	111	12	,	,	PUNCT
assc-4621	111	13	providing	provide	VERB
assc-4621	111	14	timely	timely	ADJ
assc-4621	111	15	and	and	CCONJ
assc-4621	111	16	accurate	accurate	ADJ
assc-4621	111	17	updates	update	NOUN
assc-4621	111	18	on	on	ADP
assc-4621	111	19	services	service	NOUN
assc-4621	111	20	and	and	CCONJ
assc-4621	111	21	developments	development	NOUN
assc-4621	111	22	,	,	PUNCT
assc-4621	111	23	and	and	CCONJ
assc-4621	111	24	engaging	engage	VERB
assc-4621	111	25	proactively	proactively	ADV
assc-4621	111	26	if	if	SCONJ
assc-4621	111	27	a	a	DET
assc-4621	111	28	delivery	delivery	NOUN
assc-4621	111	29	issue	issue	NOUN
assc-4621	111	30	emerges	emerge	VERB
assc-4621	111	31	are	be	AUX
assc-4621	111	32	all	all	PRON
assc-4621	111	33	examples	example	NOUN
assc-4621	111	34	of	of	ADP
assc-4621	111	35	communication	communication	NOUN
assc-4621	111	36	in	in	ADP
assc-4621	111	37	relationship	relationship	NOUN
assc-4621	111	38	marketing	marketing	NOUN
assc-4621	111	39	(	(	PUNCT
assc-4621	111	40	ndubisi	ndubisi	ADJ
assc-4621	111	41	,	,	PUNCT
assc-4621	111	42	2007	2007	NUM
assc-4621	111	43	)	)	PUNCT
assc-4621	111	44	.	.	PUNCT
assc-4621	112	1	the	the	DET
assc-4621	112	2	communication	communication	NOUN
assc-4621	112	3	dimension	dimension	NOUN
assc-4621	112	4	has	have	VERB
assc-4621	112	5	an	an	DET
assc-4621	112	6	impact	impact	NOUN
assc-4621	112	7	on	on	ADP
assc-4621	112	8	customer	customer	NOUN
assc-4621	112	9	satisfaction	satisfaction	NOUN
assc-4621	112	10	,	,	PUNCT
assc-4621	112	11	according	accord	VERB
assc-4621	112	12	to	to	ADP
assc-4621	112	13	(	(	PUNCT
assc-4621	112	14	hasan	hasan	PROPN
assc-4621	112	15	,	,	PUNCT
assc-4621	112	16	2019	2019	NUM
assc-4621	112	17	)	)	PUNCT
assc-4621	112	18	.	.	PUNCT
assc-4621	113	1	communication	communication	NOUN
assc-4621	113	2	is	be	AUX
assc-4621	113	3	crucial	crucial	ADJ
assc-4621	113	4	in	in	ADP
assc-4621	113	5	the	the	DET
assc-4621	113	6	banking	banking	NOUN
assc-4621	113	7	industry	industry	NOUN
assc-4621	113	8	.	.	PUNCT
assc-4621	114	1	customers	customer	NOUN
assc-4621	114	2	’	'	PUNCT
assc-4621	114	3	money	money	NOUN
assc-4621	114	4	is	be	AUX
assc-4621	114	5	saved	save	VERB
assc-4621	114	6	from	from	ADP
assc-4621	114	7	any	any	DET
assc-4621	114	8	fraudulent	fraudulent	ADJ
assc-4621	114	9	actions	action	NOUN
assc-4621	114	10	thanks	thank	NOUN
assc-4621	114	11	to	to	ADP
assc-4621	114	12	timely	timely	ADJ
assc-4621	114	13	communication	communication	NOUN
assc-4621	114	14	.	.	PUNCT
assc-4621	115	1	as	as	ADP
assc-4621	115	2	a	a	DET
assc-4621	115	3	result	result	NOUN
assc-4621	115	4	,	,	PUNCT
assc-4621	115	5	consumer	consumer	NOUN
assc-4621	115	6	happiness	happiness	NOUN
assc-4621	115	7	and	and	CCONJ
assc-4621	115	8	trustworthiness	trustworthiness	NOUN
assc-4621	115	9	improve	improve	VERB
assc-4621	115	10	(	(	PUNCT
assc-4621	115	11	brun	brun	PROPN
assc-4621	115	12	et	et	PROPN
assc-4621	115	13	al	al	PROPN
assc-4621	115	14	.	.	PROPN
assc-4621	115	15	,	,	PUNCT
assc-4621	115	16	2014	2014	NUM
assc-4621	115	17	)	)	PUNCT
assc-4621	115	18	.	.	PUNCT
assc-4621	116	1	the	the	DET
assc-4621	116	2	foundation	foundation	NOUN
assc-4621	116	3	of	of	ADP
assc-4621	116	4	rm	rm	PROPN
assc-4621	116	5	is	be	AUX
assc-4621	116	6	communication	communication	NOUN
assc-4621	116	7	,	,	PUNCT
assc-4621	116	8	which	which	PRON
assc-4621	116	9	is	be	AUX
assc-4621	116	10	conveniently	conveniently	ADV
assc-4621	116	11	facilitated	facilitate	VERB
assc-4621	116	12	by	by	ADP
assc-4621	116	13	e	e	PROPN
assc-4621	116	14	-	-	PROPN
assc-4621	116	15	rm	rm	PROPN
assc-4621	116	16	(	(	PUNCT
assc-4621	116	17	becker	becker	PROPN
assc-4621	116	18	et	et	PROPN
assc-4621	116	19	al	al	PROPN
assc-4621	116	20	.	.	PROPN
assc-4621	116	21	,	,	PUNCT
assc-4621	116	22	2009	2009	NUM
assc-4621	116	23	)	)	PUNCT
assc-4621	116	24	.	.	PUNCT
assc-4621	117	1	communication	communication	NOUN
assc-4621	117	2	,	,	PUNCT
assc-4621	117	3	according	accord	VERB
assc-4621	117	4	to	to	ADP
assc-4621	117	5	rod	rod	VERB
assc-4621	117	6	et	et	PROPN
assc-4621	117	7	al	al	PROPN
assc-4621	117	8	.	.	PROPN
assc-4621	117	9	(	(	PUNCT
assc-4621	117	10	2009	2009	NUM
assc-4621	117	11	)	)	PUNCT
assc-4621	117	12	,	,	PUNCT
assc-4621	117	13	gives	give	VERB
assc-4621	117	14	customer	customer	NOUN
assc-4621	117	15	satisfaction	satisfaction	NOUN
assc-4621	117	16	in	in	ADP
assc-4621	117	17	a	a	DET
assc-4621	117	18	way	way	NOUN
assc-4621	117	19	that	that	PRON
assc-4621	117	20	turns	turn	VERB
assc-4621	117	21	clients	client	NOUN
assc-4621	117	22	become	become	VERB
assc-4621	117	23	loyal	loyal	ADJ
assc-4621	117	24	customers	customer	NOUN
assc-4621	117	25	.	.	PUNCT
assc-4621	118	1	communication	communication	NOUN
assc-4621	118	2	in	in	ADP
assc-4621	118	3	this	this	DET
assc-4621	118	4	study	study	NOUN
assc-4621	118	5	refers	refer	VERB
assc-4621	118	6	to	to	ADP
assc-4621	118	7	providing	provide	VERB
assc-4621	118	8	timely	timely	ADJ
assc-4621	118	9	information	information	NOUN
assc-4621	118	10	,	,	PUNCT
assc-4621	118	11	fresh	fresh	ADJ
assc-4621	118	12	information	information	NOUN
assc-4621	118	13	,	,	PUNCT
assc-4621	118	14	or	or	CCONJ
assc-4621	118	15	any	any	DET
assc-4621	118	16	problem	problem	NOUN
assc-4621	118	17	that	that	PRON
assc-4621	118	18	arises	arise	VERB
assc-4621	118	19	.	.	PUNCT
assc-4621	119	1	another	another	DET
assc-4621	119	2	possibility	possibility	NOUN
assc-4621	119	3	can	can	AUX
assc-4621	119	4	be	be	AUX
assc-4621	119	5	suggested	suggest	VERB
assc-4621	119	6	based	base	VERB
assc-4621	119	7	on	on	ADP
assc-4621	119	8	the	the	DET
assc-4621	119	9	above	above	ADJ
assc-4621	119	10	literary	literary	ADJ
assc-4621	119	11	document	document	NOUN
assc-4621	119	12	.	.	PUNCT
assc-4621	120	1	h1h	h1h	NOUN
assc-4621	120	2	:	:	PUNCT
assc-4621	120	3	the	the	DET
assc-4621	120	4	communication	communication	NOUN
assc-4621	120	5	dimension	dimension	NOUN
assc-4621	120	6	of	of	ADP
assc-4621	120	7	e	e	PROPN
assc-4621	120	8	-	-	NOUN
assc-4621	120	9	rm	rm	PROPN
assc-4621	120	10	has	have	VERB
assc-4621	120	11	a	a	DET
assc-4621	120	12	positive	positive	ADJ
assc-4621	120	13	influence	influence	NOUN
assc-4621	120	14	on	on	ADP
assc-4621	120	15	customer	customer	NOUN
assc-4621	120	16	satisfaction	satisfaction	NOUN
assc-4621	120	17	.	.	PUNCT
assc-4621	121	1	2.9	2.9	NUM
assc-4621	121	2	bonding	bonding	NOUN
assc-4621	121	3	-	-	PUNCT
assc-4621	121	4	customer	customer	NOUN
assc-4621	121	5	satisfaction	satisfaction	NOUN
assc-4621	121	6	the	the	DET
assc-4621	121	7	buyer	buyer	NOUN
assc-4621	121	8	’s	’s	PART
assc-4621	121	9	goal	goal	NOUN
assc-4621	121	10	,	,	PUNCT
assc-4621	121	11	according	accord	VERB
assc-4621	121	12	to	to	ADP
assc-4621	121	13	(	(	PUNCT
assc-4621	121	14	callaghan	callaghan	PROPN
assc-4621	121	15	et	et	PROPN
assc-4621	121	16	al	al	PROPN
assc-4621	121	17	.	.	PROPN
assc-4621	121	18	,	,	PUNCT
assc-4621	121	19	1995	1995	NUM
assc-4621	121	20	)	)	PUNCT
assc-4621	121	21	,	,	PUNCT
assc-4621	121	22	is	be	AUX
assc-4621	121	23	a	a	DET
assc-4621	121	24	satisfying	satisfying	ADJ
assc-4621	121	25	product	product	NOUN
assc-4621	121	26	and	and	CCONJ
assc-4621	121	27	expected	expect	VERB
assc-4621	121	28	service	service	NOUN
assc-4621	121	29	.	.	PUNCT
assc-4621	122	1	customer	customer	NOUN
assc-4621	122	2	satisfaction	satisfaction	NOUN
assc-4621	122	3	and	and	CCONJ
assc-4621	122	4	loyalty	loyalty	NOUN
assc-4621	122	5	,	,	PUNCT
assc-4621	122	6	on	on	ADP
assc-4621	122	7	the	the	DET
assc-4621	122	8	other	other	ADJ
assc-4621	122	9	hand	hand	NOUN
assc-4621	122	10	,	,	PUNCT
assc-4621	122	11	ensures	ensure	VERB
assc-4621	122	12	the	the	DET
assc-4621	122	13	company	company	NOUN
assc-4621	122	14	’s	’s	PART
assc-4621	122	15	predicted	predict	VERB
assc-4621	122	16	revenue	revenue	NOUN
assc-4621	122	17	.	.	PUNCT
assc-4621	123	1	finally	finally	ADV
assc-4621	123	2	,	,	PUNCT
assc-4621	123	3	the	the	DET
assc-4621	123	4	common	common	ADJ
assc-4621	123	5	purpose	purpose	NOUN
assc-4621	123	6	of	of	ADP
assc-4621	123	7	both	both	DET
assc-4621	123	8	parties	party	NOUN
assc-4621	123	9	is	be	AUX
assc-4621	123	10	to	to	PART
assc-4621	123	11	establish	establish	VERB
assc-4621	123	12	a	a	DET
assc-4621	123	13	long	long	ADJ
assc-4621	123	14	-	-	PUNCT
assc-4621	123	15	term	term	NOUN
assc-4621	123	16	mutual	mutual	ADJ
assc-4621	123	17	partnership	partnership	NOUN
assc-4621	123	18	.	.	PUNCT
assc-4621	124	1	according	accord	VERB
assc-4621	124	2	to	to	ADP
assc-4621	124	3	wilson	wilson	PROPN
assc-4621	124	4	(	(	PUNCT
assc-4621	124	5	1995	1995	NUM
assc-4621	124	6	)	)	PUNCT
assc-4621	124	7	,	,	PUNCT
assc-4621	124	8	bonding	bonding	NOUN
assc-4621	124	9	may	may	AUX
assc-4621	124	10	be	be	AUX
assc-4621	124	11	separated	separate	VERB
assc-4621	124	12	into	into	ADP
assc-4621	124	13	two	two	NUM
assc-4621	124	14	categories	category	NOUN
assc-4621	124	15	:	:	PUNCT
assc-4621	124	16	social	social	ADJ
assc-4621	124	17	bonding	bonding	NOUN
assc-4621	124	18	and	and	CCONJ
assc-4621	124	19	structural	structural	ADJ
assc-4621	124	20	bonding	bonding	NOUN
assc-4621	124	21	.	.	PUNCT
assc-4621	125	1	social	social	ADJ
assc-4621	125	2	bonding	bonding	NOUN
assc-4621	125	3	encompasses	encompass	VERB
assc-4621	125	4	social	social	ADJ
assc-4621	125	5	engagement	engagement	NOUN
assc-4621	125	6	,	,	PUNCT
assc-4621	125	7	connection	connection	NOUN
assc-4621	125	8	,	,	PUNCT
assc-4621	125	9	and	and	CCONJ
assc-4621	125	10	friendship	friendship	NOUN
assc-4621	125	11	,	,	PUNCT
assc-4621	125	12	as	as	ADV
assc-4621	125	13	well	well	ADV
assc-4621	125	14	as	as	ADP
assc-4621	125	15	success	success	NOUN
assc-4621	125	16	satisfaction	satisfaction	NOUN
assc-4621	125	17	.	.	PUNCT
assc-4621	126	1	customer	customer	NOUN
assc-4621	126	2	satisfaction	satisfaction	NOUN
assc-4621	126	3	is	be	AUX
assc-4621	126	4	determined	determine	VERB
assc-4621	126	5	by	by	ADP
assc-4621	126	6	the	the	DET
assc-4621	126	7	bonding	bonding	NOUN
assc-4621	126	8	component	component	NOUN
assc-4621	126	9	,	,	PUNCT
assc-4621	126	10	according	accord	VERB
assc-4621	126	11	to	to	ADP
assc-4621	126	12	the	the	DET
assc-4621	126	13	survey	survey	NOUN
assc-4621	126	14	.	.	PUNCT
assc-4621	127	1	on	on	ADP
assc-4621	127	2	the	the	DET
assc-4621	127	3	basis	basis	NOUN
assc-4621	127	4	of	of	ADP
assc-4621	127	5	the	the	DET
assc-4621	127	6	above	above	ADJ
assc-4621	127	7	literature	literature	NOUN
assc-4621	127	8	,	,	PUNCT
assc-4621	127	9	a	a	DET
assc-4621	127	10	hypothesis	hypothesis	NOUN
assc-4621	127	11	can	can	AUX
assc-4621	127	12	be	be	AUX
assc-4621	127	13	developed	develop	VERB
assc-4621	127	14	.	.	PUNCT
assc-4621	128	1	h1i	h1i	NOUN
assc-4621	128	2	:	:	PUNCT
assc-4621	128	3	the	the	DET
assc-4621	128	4	bonding	bonding	NOUN
assc-4621	128	5	dimension	dimension	NOUN
assc-4621	128	6	of	of	ADP
assc-4621	128	7	e	e	PROPN
assc-4621	128	8	-	-	NOUN
assc-4621	128	9	rm	rm	PROPN
assc-4621	128	10	has	have	VERB
assc-4621	128	11	a	a	DET
assc-4621	128	12	positive	positive	ADJ
assc-4621	128	13	influence	influence	NOUN
assc-4621	128	14	on	on	ADP
assc-4621	128	15	customer	customer	NOUN
assc-4621	128	16	satisfaction	satisfaction	NOUN
assc-4621	128	17	.	.	PUNCT
assc-4621	129	1	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	129	2	advances	advance	VERB
assc-4621	129	3	in	in	ADP
assc-4621	129	4	social	social	ADJ
assc-4621	129	5	science	science	NOUN
assc-4621	129	6	and	and	CCONJ
assc-4621	129	7	culture	culture	NOUN
assc-4621	129	8	vol	vol	NOUN
assc-4621	129	9	.	.	PROPN
assc-4621	130	1	4	4	NUM
assc-4621	130	2	,	,	PUNCT
assc-4621	130	3	no	no	INTJ
assc-4621	130	4	.	.	NOUN
assc-4621	130	5	2	2	NUM
assc-4621	130	6	,	,	PUNCT
assc-4621	130	7	2022	2022	NUM
assc-4621	130	8	6	6	NUM
assc-4621	130	9	published	publish	VERB
assc-4621	130	10	by	by	ADP
assc-4621	130	11	scholink	scholink	PROPN
assc-4621	130	12	inc	inc	PROPN
assc-4621	130	13	.	.	PROPN
assc-4621	130	14	2.10	2.10	NUM
assc-4621	130	15	trust	trust	NOUN
assc-4621	130	16	-	-	PUNCT
assc-4621	130	17	customer	customer	NOUN
assc-4621	130	18	satisfaction	satisfaction	NOUN
assc-4621	130	19	all	all	DET
assc-4621	130	20	relationship	relationship	NOUN
assc-4621	130	21	exchanges	exchange	NOUN
assc-4621	130	22	require	require	VERB
assc-4621	130	23	trust	trust	PROPN
assc-4621	130	24	,	,	PUNCT
assc-4621	130	25	which	which	PRON
assc-4621	130	26	occurs	occur	VERB
assc-4621	130	27	when	when	SCONJ
assc-4621	130	28	one	one	NUM
assc-4621	130	29	side	side	NOUN
assc-4621	130	30	has	have	VERB
assc-4621	130	31	faith	faith	NOUN
assc-4621	130	32	in	in	ADP
assc-4621	130	33	an	an	DET
assc-4621	130	34	exchange	exchange	NOUN
assc-4621	130	35	partner	partner	NOUN
assc-4621	130	36	’s	’s	PART
assc-4621	130	37	reliability	reliability	NOUN
assc-4621	130	38	and	and	CCONJ
assc-4621	130	39	honesty	honesty	NOUN
assc-4621	130	40	(	(	PUNCT
assc-4621	130	41	morgan	morgan	PROPN
assc-4621	130	42	&	&	CCONJ
assc-4621	130	43	hunt	hunt	PROPN
assc-4621	130	44	,	,	PUNCT
assc-4621	130	45	1994	1994	NUM
assc-4621	130	46	)	)	PUNCT
assc-4621	130	47	.	.	PUNCT
assc-4621	131	1	trust	trust	NOUN
assc-4621	131	2	has	have	AUX
assc-4621	131	3	been	be	AUX
assc-4621	131	4	identified	identify	VERB
assc-4621	131	5	as	as	ADP
assc-4621	131	6	one	one	NUM
assc-4621	131	7	of	of	ADP
assc-4621	131	8	the	the	DET
assc-4621	131	9	most	most	ADV
assc-4621	131	10	important	important	ADJ
assc-4621	131	11	and	and	CCONJ
assc-4621	131	12	long	long	ADJ
assc-4621	131	13	-	-	PUNCT
assc-4621	131	14	term	term	NOUN
assc-4621	131	15	relationship	relationship	NOUN
assc-4621	131	16	factors	factor	NOUN
assc-4621	131	17	of	of	ADP
assc-4621	131	18	relational	relational	ADJ
assc-4621	131	19	engagement	engagement	NOUN
assc-4621	131	20	(	(	PUNCT
assc-4621	131	21	sirdeshmukh	sirdeshmukh	PROPN
assc-4621	131	22	et	et	PROPN
assc-4621	131	23	al	al	PROPN
assc-4621	131	24	.	.	PROPN
assc-4621	131	25	,	,	PUNCT
assc-4621	131	26	2002	2002	NUM
assc-4621	131	27	)	)	PUNCT
assc-4621	131	28	.	.	PUNCT
assc-4621	132	1	because	because	SCONJ
assc-4621	132	2	it	it	PRON
assc-4621	132	3	is	be	AUX
assc-4621	132	4	based	base	VERB
assc-4621	132	5	on	on	ADP
assc-4621	132	6	genuine	genuine	ADJ
assc-4621	132	7	trust	trust	NOUN
assc-4621	132	8	,	,	PUNCT
assc-4621	132	9	the	the	DET
assc-4621	132	10	trust	trust	NOUN
assc-4621	132	11	dimension	dimension	NOUN
assc-4621	132	12	has	have	VERB
assc-4621	132	13	an	an	DET
assc-4621	132	14	impact	impact	NOUN
assc-4621	132	15	on	on	ADP
assc-4621	132	16	consumer	consumer	NOUN
assc-4621	132	17	satisfaction	satisfaction	NOUN
assc-4621	132	18	(	(	PUNCT
assc-4621	132	19	kalam	kalam	PROPN
assc-4621	132	20	et	et	PROPN
assc-4621	132	21	al	al	PROPN
assc-4621	132	22	.	.	PROPN
assc-4621	132	23	,	,	PUNCT
assc-4621	132	24	2016	2016	NUM
assc-4621	132	25	)	)	PUNCT
assc-4621	132	26	.	.	PUNCT
assc-4621	133	1	instant	instant	ADJ
assc-4621	133	2	communication	communication	NOUN
assc-4621	133	3	about	about	ADP
assc-4621	133	4	any	any	DET
assc-4621	133	5	problem	problem	NOUN
assc-4621	133	6	is	be	AUX
assc-4621	133	7	possible	possible	ADJ
assc-4621	133	8	with	with	ADP
assc-4621	133	9	e	e	NOUN
assc-4621	133	10	-	-	NOUN
assc-4621	133	11	rm	rm	NOUN
assc-4621	133	12	.	.	PUNCT
assc-4621	134	1	as	as	ADP
assc-4621	134	2	a	a	DET
assc-4621	134	3	result	result	NOUN
assc-4621	134	4	,	,	PUNCT
assc-4621	134	5	client	client	NOUN
assc-4621	134	6	confidence	confidence	NOUN
assc-4621	134	7	grows	grow	VERB
assc-4621	134	8	,	,	PUNCT
assc-4621	134	9	and	and	CCONJ
assc-4621	134	10	customers	customer	NOUN
assc-4621	134	11	are	be	AUX
assc-4621	134	12	more	more	ADV
assc-4621	134	13	satisfied	satisfied	ADJ
assc-4621	134	14	than	than	SCONJ
assc-4621	134	15	they	they	PRON
assc-4621	134	16	were	be	AUX
assc-4621	134	17	previously	previously	ADV
assc-4621	134	18	(	(	PUNCT
assc-4621	134	19	luo	luo	PROPN
assc-4621	134	20	et	et	PROPN
assc-4621	134	21	al	al	PROPN
assc-4621	134	22	.	.	PROPN
assc-4621	134	23	,	,	PUNCT
assc-4621	134	24	2010	2010	NUM
assc-4621	134	25	)	)	PUNCT
assc-4621	134	26	.	.	PUNCT
assc-4621	135	1	customer	customer	NOUN
assc-4621	135	2	pleasure	pleasure	NOUN
assc-4621	135	3	is	be	AUX
assc-4621	135	4	directly	directly	ADV
assc-4621	135	5	influenced	influence	VERB
assc-4621	135	6	by	by	ADP
assc-4621	135	7	the	the	DET
assc-4621	135	8	rm	rm	PROPN
assc-4621	135	9	component	component	NOUN
assc-4621	135	10	of	of	ADP
assc-4621	135	11	trust	trust	NOUN
assc-4621	135	12	(	(	PUNCT
assc-4621	135	13	abid	abid	PROPN
assc-4621	135	14	,	,	PUNCT
assc-4621	135	15	2018	2018	NUM
assc-4621	135	16	)	)	PUNCT
assc-4621	135	17	.	.	PUNCT
assc-4621	136	1	customers	customer	NOUN
assc-4621	136	2	are	be	AUX
assc-4621	136	3	more	more	ADV
assc-4621	136	4	likely	likely	ADJ
assc-4621	136	5	to	to	PART
assc-4621	136	6	be	be	AUX
assc-4621	136	7	satisfied	satisfied	ADJ
assc-4621	136	8	when	when	SCONJ
assc-4621	136	9	they	they	PRON
assc-4621	136	10	have	have	VERB
assc-4621	136	11	faith	faith	NOUN
assc-4621	136	12	in	in	ADP
assc-4621	136	13	a	a	DET
assc-4621	136	14	company	company	NOUN
assc-4621	136	15	’s	’s	PART
assc-4621	136	16	services	service	NOUN
assc-4621	136	17	and	and	CCONJ
assc-4621	136	18	products	product	NOUN
assc-4621	136	19	(	(	PUNCT
assc-4621	136	20	ribbink	ribbink	VERB
assc-4621	136	21	et	et	PROPN
assc-4621	136	22	al	al	PROPN
assc-4621	136	23	.	.	PROPN
assc-4621	136	24	,	,	PUNCT
assc-4621	136	25	2004	2004	NUM
assc-4621	136	26	)	)	PUNCT
assc-4621	136	27	.	.	PUNCT
assc-4621	137	1	a	a	DET
assc-4621	137	2	number	number	NOUN
assc-4621	137	3	of	of	ADP
assc-4621	137	4	elements	element	NOUN
assc-4621	137	5	influence	influence	NOUN
assc-4621	137	6	customer	customer	NOUN
assc-4621	137	7	satisfaction	satisfaction	NOUN
assc-4621	137	8	,	,	PUNCT
assc-4621	137	9	but	but	CCONJ
assc-4621	137	10	one	one	NUM
assc-4621	137	11	of	of	ADP
assc-4621	137	12	the	the	DET
assc-4621	137	13	most	most	ADV
assc-4621	137	14	crucial	crucial	ADJ
assc-4621	137	15	is	be	AUX
assc-4621	137	16	trust	trust	NOUN
assc-4621	137	17	(	(	PUNCT
assc-4621	137	18	lee	lee	PROPN
assc-4621	137	19	&	&	CCONJ
assc-4621	137	20	hwan	hwan	PROPN
assc-4621	137	21	,	,	PUNCT
assc-4621	137	22	2005	2005	NUM
assc-4621	137	23	)	)	PUNCT
assc-4621	137	24	.	.	PUNCT
assc-4621	138	1	it	it	PRON
assc-4621	138	2	reaffirms	reaffirm	VERB
assc-4621	138	3	that	that	SCONJ
assc-4621	138	4	trust	trust	NOUN
assc-4621	138	5	is	be	AUX
assc-4621	138	6	the	the	DET
assc-4621	138	7	foundation	foundation	NOUN
assc-4621	138	8	of	of	ADP
assc-4621	138	9	consumer	consumer	NOUN
assc-4621	138	10	pleasure	pleasure	NOUN
assc-4621	138	11	.	.	PUNCT
assc-4621	139	1	another	another	DET
assc-4621	139	2	possibility	possibility	NOUN
assc-4621	139	3	can	can	AUX
assc-4621	139	4	be	be	AUX
assc-4621	139	5	suggested	suggest	VERB
assc-4621	139	6	based	base	VERB
assc-4621	139	7	on	on	ADP
assc-4621	139	8	the	the	DET
assc-4621	139	9	above	above	ADJ
assc-4621	139	10	literary	literary	ADJ
assc-4621	139	11	document	document	NOUN
assc-4621	139	12	.	.	PUNCT
assc-4621	140	1	h1j	h1j	ADV
assc-4621	140	2	:	:	PUNCT
assc-4621	140	3	the	the	DET
assc-4621	140	4	trust	trust	NOUN
assc-4621	140	5	dimension	dimension	NOUN
assc-4621	140	6	of	of	ADP
assc-4621	140	7	e	e	PROPN
assc-4621	140	8	-	-	NOUN
assc-4621	140	9	rm	rm	PROPN
assc-4621	140	10	has	have	VERB
assc-4621	140	11	a	a	DET
assc-4621	140	12	positive	positive	ADJ
assc-4621	140	13	influence	influence	NOUN
assc-4621	140	14	on	on	ADP
assc-4621	140	15	customer	customer	NOUN
assc-4621	140	16	satisfaction	satisfaction	NOUN
assc-4621	140	17	.	.	PUNCT
assc-4621	141	1	2.11	2.11	NUM
assc-4621	141	2	relationship	relationship	NOUN
assc-4621	141	3	marketing	marketing	NOUN
assc-4621	141	4	and	and	CCONJ
assc-4621	141	5	customer	customer	NOUN
assc-4621	141	6	satisfaction	satisfaction	NOUN
assc-4621	141	7	relationship	relationship	NOUN
assc-4621	141	8	marketing	marketing	NOUN
assc-4621	141	9	is	be	AUX
assc-4621	141	10	primarily	primarily	ADV
assc-4621	141	11	concerned	concerned	ADJ
assc-4621	141	12	with	with	ADP
assc-4621	141	13	establishing	establish	VERB
assc-4621	141	14	relationships	relationship	NOUN
assc-4621	141	15	between	between	ADP
assc-4621	141	16	businesses	business	NOUN
assc-4621	141	17	and	and	CCONJ
assc-4621	141	18	their	their	PRON
assc-4621	141	19	customers	customer	NOUN
assc-4621	141	20	at	at	ADP
assc-4621	141	21	any	any	DET
assc-4621	141	22	possible	possible	ADJ
assc-4621	141	23	point	point	NOUN
assc-4621	141	24	of	of	ADP
assc-4621	141	25	contact	contact	NOUN
assc-4621	141	26	.	.	PUNCT
assc-4621	142	1	in	in	ADP
assc-4621	142	2	today	today	NOUN
assc-4621	142	3	’s	’s	PART
assc-4621	142	4	competitive	competitive	ADJ
assc-4621	142	5	marketplace	marketplace	NOUN
assc-4621	142	6	,	,	PUNCT
assc-4621	142	7	marketers	marketer	NOUN
assc-4621	142	8	are	be	AUX
assc-4621	142	9	trying	try	VERB
assc-4621	142	10	to	to	PART
assc-4621	142	11	deliver	deliver	VERB
assc-4621	142	12	customer	customer	NOUN
assc-4621	142	13	satisfaction	satisfaction	NOUN
assc-4621	142	14	to	to	PART
assc-4621	142	15	improve	improve	VERB
assc-4621	142	16	the	the	DET
assc-4621	142	17	relationship	relationship	NOUN
assc-4621	142	18	with	with	ADP
assc-4621	142	19	customers	customer	NOUN
assc-4621	142	20	(	(	PUNCT
assc-4621	142	21	singh	singh	PROPN
assc-4621	142	22	&	&	CCONJ
assc-4621	142	23	sirdeshmukh	sirdeshmukh	PROPN
assc-4621	142	24	,	,	PUNCT
assc-4621	142	25	2000	2000	NUM
assc-4621	142	26	)	)	PUNCT
assc-4621	142	27	.	.	PUNCT
assc-4621	143	1	it	it	PRON
assc-4621	143	2	generates	generate	VERB
assc-4621	143	3	a	a	DET
assc-4621	143	4	win	win	NOUN
assc-4621	143	5	-	-	PUNCT
assc-4621	143	6	win	win	NOUN
assc-4621	143	7	situation	situation	NOUN
assc-4621	143	8	for	for	ADP
assc-4621	143	9	both	both	DET
assc-4621	143	10	businesses	business	NOUN
assc-4621	143	11	and	and	CCONJ
assc-4621	143	12	consumers	consumer	NOUN
assc-4621	143	13	.	.	PUNCT
assc-4621	144	1	overall	overall	ADV
assc-4621	144	2	,	,	PUNCT
assc-4621	144	3	rm	rm	PROPN
assc-4621	144	4	focuses	focus	VERB
assc-4621	144	5	on	on	ADP
assc-4621	144	6	recognizing	recognize	VERB
assc-4621	144	7	and	and	CCONJ
assc-4621	144	8	addressing	address	VERB
assc-4621	144	9	issues	issue	NOUN
assc-4621	144	10	that	that	PRON
assc-4621	144	11	influence	influence	VERB
assc-4621	144	12	consumer	consumer	NOUN
assc-4621	144	13	relationships	relationship	NOUN
assc-4621	144	14	with	with	ADP
assc-4621	144	15	businesses	business	NOUN
assc-4621	144	16	to	to	PART
assc-4621	144	17	attract	attract	VERB
assc-4621	144	18	customers	customer	NOUN
assc-4621	144	19	(	(	PUNCT
assc-4621	144	20	huntly	huntly	ADV
assc-4621	144	21	,	,	PUNCT
assc-4621	144	22	2006	2006	NUM
assc-4621	144	23	)	)	PUNCT
assc-4621	144	24	.	.	PUNCT
assc-4621	145	1	2.12	2.12	NUM
assc-4621	145	2	e	e	X
assc-4621	145	3	-	-	NOUN
assc-4621	145	4	rm	rm	ADJ
assc-4621	145	5	practice	practice	NOUN
assc-4621	145	6	in	in	ADP
assc-4621	145	7	banking	banking	NOUN
assc-4621	145	8	sector	sector	NOUN
assc-4621	145	9	of	of	ADP
assc-4621	145	10	bangladesh	bangladesh	NOUN
assc-4621	145	11	since	since	SCONJ
assc-4621	145	12	the	the	DET
assc-4621	145	13	adoption	adoption	NOUN
assc-4621	145	14	of	of	ADP
assc-4621	145	15	the	the	DET
assc-4621	145	16	internet	internet	NOUN
assc-4621	145	17	and	and	CCONJ
assc-4621	145	18	the	the	DET
assc-4621	145	19	automation	automation	NOUN
assc-4621	145	20	of	of	ADP
assc-4621	145	21	banks	bank	NOUN
assc-4621	145	22	,	,	PUNCT
assc-4621	145	23	bangladesh	bangladesh	PROPN
assc-4621	145	24	has	have	AUX
assc-4621	145	25	begun	begin	VERB
assc-4621	145	26	to	to	PART
assc-4621	145	27	implement	implement	VERB
assc-4621	145	28	e	e	NOUN
assc-4621	145	29	-	-	NOUN
assc-4621	145	30	rm	rm	NOUN
assc-4621	145	31	.	.	PUNCT
assc-4621	146	1	in	in	ADP
assc-4621	146	2	this	this	DET
assc-4621	146	3	sense	sense	NOUN
assc-4621	146	4	,	,	PUNCT
assc-4621	146	5	2001	2001	NUM
assc-4621	146	6	may	may	AUX
assc-4621	146	7	mark	mark	VERB
assc-4621	146	8	the	the	DET
assc-4621	146	9	beginning	beginning	NOUN
assc-4621	146	10	of	of	ADP
assc-4621	146	11	e	e	NOUN
assc-4621	146	12	-	-	NOUN
assc-4621	146	13	rm	rm	PROPN
assc-4621	146	14	in	in	ADP
assc-4621	146	15	bangladesh	bangladesh	PROPN
assc-4621	146	16	’s	’s	PART
assc-4621	146	17	banking	banking	NOUN
assc-4621	146	18	sector	sector	NOUN
assc-4621	146	19	.	.	PUNCT
assc-4621	147	1	e	e	X
assc-4621	147	2	-	-	PROPN
assc-4621	147	3	rm	rm	NOUN
assc-4621	147	4	services	service	NOUN
assc-4621	147	5	did	do	AUX
assc-4621	147	6	not	not	PART
assc-4621	147	7	gain	gain	VERB
assc-4621	147	8	traction	traction	NOUN
assc-4621	147	9	due	due	ADP
assc-4621	147	10	to	to	ADP
assc-4621	147	11	expensive	expensive	ADJ
assc-4621	147	12	internet	internet	NOUN
assc-4621	147	13	charges	charge	NOUN
assc-4621	147	14	and	and	CCONJ
assc-4621	147	15	computer	computer	NOUN
assc-4621	147	16	expenditures	expenditure	NOUN
assc-4621	147	17	,	,	PUNCT
assc-4621	147	18	as	as	ADV
assc-4621	147	19	well	well	ADV
assc-4621	147	20	as	as	ADP
assc-4621	147	21	the	the	DET
assc-4621	147	22	lack	lack	NOUN
assc-4621	147	23	of	of	ADP
assc-4621	147	24	smart	smart	ADJ
assc-4621	147	25	phone	phone	NOUN
assc-4621	147	26	availability	availability	NOUN
assc-4621	147	27	.	.	PUNCT
assc-4621	148	1	in	in	ADP
assc-4621	148	2	most	most	ADJ
assc-4621	148	3	sectors	sector	NOUN
assc-4621	148	4	,	,	PUNCT
assc-4621	148	5	bangladesh	bangladesh	NOUN
assc-4621	148	6	is	be	AUX
assc-4621	148	7	only	only	ADV
assc-4621	148	8	getting	getting	AUX
assc-4621	148	9	started	start	VERB
assc-4621	148	10	with	with	ADP
assc-4621	148	11	e	e	NOUN
assc-4621	148	12	-	-	NOUN
assc-4621	148	13	rm	rm	NOUN
assc-4621	148	14	.	.	PUNCT
assc-4621	149	1	in	in	ADP
assc-4621	149	2	bangladesh	bangladesh	PROPN
assc-4621	149	3	,	,	PUNCT
assc-4621	149	4	both	both	CCONJ
assc-4621	149	5	commercial	commercial	ADJ
assc-4621	149	6	and	and	CCONJ
assc-4621	149	7	government	government	NOUN
assc-4621	149	8	banks	bank	NOUN
assc-4621	149	9	have	have	AUX
assc-4621	149	10	begun	begin	VERB
assc-4621	149	11	to	to	PART
assc-4621	149	12	implement	implement	VERB
assc-4621	149	13	e	e	PROPN
assc-4621	149	14	-	-	NOUN
assc-4621	149	15	rm	rm	NOUN
assc-4621	149	16	processes	process	NOUN
assc-4621	149	17	.	.	PUNCT
assc-4621	150	1	developing	develop	VERB
assc-4621	150	2	research	research	NOUN
assc-4621	150	3	conceptual	conceptual	ADJ
assc-4621	150	4	framework	framework	NOUN
assc-4621	150	5	the	the	DET
assc-4621	150	6	conceptual	conceptual	ADJ
assc-4621	150	7	framework	framework	NOUN
assc-4621	150	8	of	of	ADP
assc-4621	150	9	the	the	DET
assc-4621	150	10	study	study	NOUN
assc-4621	150	11	is	be	AUX
assc-4621	150	12	as	as	SCONJ
assc-4621	150	13	follows	follow	VERB
assc-4621	150	14	:	:	PUNCT
assc-4621	150	15	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	150	16	advances	advance	VERB
assc-4621	150	17	in	in	ADP
assc-4621	150	18	social	social	ADJ
assc-4621	150	19	science	science	NOUN
assc-4621	150	20	and	and	CCONJ
assc-4621	150	21	culture	culture	NOUN
assc-4621	150	22	vol	vol	NOUN
assc-4621	150	23	.	.	PROPN
assc-4621	151	1	4	4	NUM
assc-4621	151	2	,	,	PUNCT
assc-4621	151	3	no	no	INTJ
assc-4621	151	4	.	.	NOUN
assc-4621	151	5	2	2	NUM
assc-4621	151	6	,	,	PUNCT
assc-4621	151	7	2022	2022	NUM
assc-4621	151	8	7	7	NUM
assc-4621	151	9	published	publish	VERB
assc-4621	151	10	by	by	ADP
assc-4621	151	11	scholink	scholink	PROPN
assc-4621	151	12	inc	inc	PROPN
assc-4621	151	13	.	.	PROPN
assc-4621	151	14	figure	figure	PROPN
assc-4621	152	1	1	1	NUM
assc-4621	152	2	.	.	PUNCT
assc-4621	153	1	conceptual	conceptual	ADJ
assc-4621	153	2	framework	framework	NOUN
assc-4621	153	3	of	of	ADP
assc-4621	153	4	the	the	DET
assc-4621	153	5	research	research	NOUN
assc-4621	153	6	source	source	NOUN
assc-4621	153	7	:	:	PUNCT
assc-4621	153	8	developed	develop	VERB
assc-4621	153	9	by	by	ADP
assc-4621	153	10	the	the	DET
assc-4621	153	11	researchers	researcher	NOUN
assc-4621	153	12	,	,	PUNCT
assc-4621	153	13	2021	2021	NUM
assc-4621	153	14	3	3	NUM
assc-4621	153	15	.	.	PUNCT
assc-4621	153	16	methods	method	NOUN
assc-4621	153	17	and	and	CCONJ
assc-4621	153	18	methodology	methodology	NOUN
assc-4621	153	19	this	this	PRON
assc-4621	153	20	is	be	AUX
assc-4621	153	21	a	a	DET
assc-4621	153	22	survey	survey	NOUN
assc-4621	153	23	based	base	VERB
assc-4621	153	24	research	research	NOUN
assc-4621	153	25	.	.	PUNCT
assc-4621	154	1	the	the	DET
assc-4621	154	2	respondents	respondent	NOUN
assc-4621	154	3	of	of	ADP
assc-4621	154	4	this	this	DET
assc-4621	154	5	survey	survey	NOUN
assc-4621	154	6	are	be	AUX
assc-4621	154	7	the	the	DET
assc-4621	154	8	banking	banking	NOUN
assc-4621	154	9	customer	customer	NOUN
assc-4621	154	10	of	of	ADP
assc-4621	154	11	bangladesh	bangladesh	PROPN
assc-4621	154	12	.	.	PUNCT
assc-4621	155	1	respondent	respondent	NOUN
assc-4621	155	2	have	have	AUX
assc-4621	155	3	been	be	AUX
assc-4621	155	4	selected	select	VERB
assc-4621	155	5	non	non	ADJ
assc-4621	155	6	random	random	ADJ
assc-4621	155	7	technique	technique	NOUN
assc-4621	155	8	(	(	PUNCT
assc-4621	155	9	justified	justify	VERB
assc-4621	155	10	method	method	NOUN
assc-4621	155	11	)	)	PUNCT
assc-4621	155	12	because	because	SCONJ
assc-4621	155	13	the	the	DET
assc-4621	155	14	study	study	NOUN
assc-4621	155	15	incorporate	incorporate	VERB
assc-4621	155	16	few	few	ADJ
assc-4621	155	17	respondents	respondent	NOUN
assc-4621	155	18	who	who	PRON
assc-4621	155	19	is	be	AUX
assc-4621	155	20	not	not	PART
assc-4621	155	21	expert	expert	ADJ
assc-4621	155	22	about	about	ADP
assc-4621	155	23	electronic	electronic	ADJ
assc-4621	155	24	knowledge	knowledge	NOUN
assc-4621	155	25	.	.	PUNCT
assc-4621	156	1	total	total	ADJ
assc-4621	156	2	banking	banking	NOUN
assc-4621	156	3	customer	customer	NOUN
assc-4621	156	4	of	of	ADP
assc-4621	156	5	banagladesh	banagladesh	NOUN
assc-4621	156	6	is	be	AUX
assc-4621	156	7	the	the	DET
assc-4621	156	8	population	population	NOUN
assc-4621	156	9	in	in	ADP
assc-4621	156	10	this	this	DET
assc-4621	156	11	study	study	NOUN
assc-4621	156	12	.	.	PUNCT
assc-4621	157	1	based	base	VERB
assc-4621	157	2	on	on	ADP
assc-4621	157	3	pilot	pilot	NOUN
assc-4621	157	4	study	study	NOUN
assc-4621	157	5	among	among	ADP
assc-4621	157	6	70	70	NUM
assc-4621	157	7	respondents	respondent	NOUN
assc-4621	157	8	minor	minor	ADJ
assc-4621	157	9	alternation	alternation	NOUN
assc-4621	157	10	was	be	AUX
assc-4621	157	11	made	make	VERB
assc-4621	157	12	in	in	ADP
assc-4621	157	13	the	the	DET
assc-4621	157	14	final	final	ADJ
assc-4621	157	15	questionnaire	questionnaire	NOUN
assc-4621	157	16	.	.	PUNCT
assc-4621	158	1	total	total	ADJ
assc-4621	158	2	number	number	NOUN
assc-4621	158	3	of	of	ADP
assc-4621	158	4	respondents	respondent	NOUN
assc-4621	158	5	in	in	ADP
assc-4621	158	6	this	this	DET
assc-4621	158	7	study	study	NOUN
assc-4621	158	8	was	be	AUX
assc-4621	158	9	600	600	NUM
assc-4621	158	10	.	.	PUNCT
assc-4621	159	1	this	this	DET
assc-4621	159	2	number	number	NOUN
assc-4621	159	3	of	of	ADP
assc-4621	159	4	the	the	DET
assc-4621	159	5	sample	sample	NOUN
assc-4621	159	6	has	have	AUX
assc-4621	159	7	been	be	AUX
assc-4621	159	8	selected	select	VERB
assc-4621	159	9	according	accord	VERB
assc-4621	159	10	to	to	ADP
assc-4621	159	11	the	the	DET
assc-4621	159	12	formula	formula	NOUN
assc-4621	159	13	(	(	PUNCT
assc-4621	159	14	cochran	cochran	NOUN
assc-4621	159	15	,	,	PUNCT
assc-4621	159	16	1993	1993	NUM
assc-4621	159	17	;	;	PUNCT
assc-4621	159	18	mugenda	mugenda	ADJ
assc-4621	159	19	,	,	PUNCT
assc-4621	159	20	2003	2003	NUM
assc-4621	159	21	)	)	PUNCT
assc-4621	159	22	.	.	PUNCT
assc-4621	160	1	the	the	DET
assc-4621	160	2	data	data	PROPN
assc-4621	160	3	collection	collection	NOUN
assc-4621	160	4	period	period	NOUN
assc-4621	160	5	was	be	AUX
assc-4621	160	6	15th	15th	ADJ
assc-4621	160	7	december	december	PROPN
assc-4621	160	8	2020	2020	NUM
assc-4621	160	9	to	to	ADP
assc-4621	160	10	20th	20th	PROPN
assc-4621	160	11	may	may	AUX
assc-4621	160	12	2021	2021	NUM
assc-4621	160	13	(	(	PUNCT
assc-4621	160	14	six	six	NUM
assc-4621	160	15	months	month	NOUN
assc-4621	160	16	)	)	PUNCT
assc-4621	160	17	.	.	PUNCT
assc-4621	161	1	the	the	DET
assc-4621	161	2	independent	independent	ADJ
assc-4621	161	3	variables	variable	NOUN
assc-4621	161	4	of	of	ADP
assc-4621	161	5	the	the	DET
assc-4621	161	6	study	study	NOUN
assc-4621	161	7	are	be	AUX
assc-4621	161	8	commitment	commitment	NOUN
assc-4621	161	9	,	,	PUNCT
assc-4621	161	10	conflict	conflict	NOUN
assc-4621	161	11	management	management	NOUN
assc-4621	161	12	,	,	PUNCT
assc-4621	161	13	responsiveness	responsiveness	NOUN
assc-4621	161	14	,	,	PUNCT
assc-4621	161	15	ease	ease	NOUN
assc-4621	161	16	of	of	ADP
assc-4621	161	17	use	use	NOUN
assc-4621	161	18	,	,	PUNCT
assc-4621	161	19	service	service	NOUN
assc-4621	161	20	expense	expense	NOUN
assc-4621	161	21	,	,	PUNCT
assc-4621	161	22	security	security	NOUN
assc-4621	161	23	,	,	PUNCT
assc-4621	161	24	customization	customization	NOUN
assc-4621	161	25	,	,	PUNCT
assc-4621	161	26	communication	communication	NOUN
assc-4621	161	27	,	,	PUNCT
assc-4621	161	28	bonding	bonding	NOUN
assc-4621	161	29	,	,	PUNCT
assc-4621	161	30	and	and	CCONJ
assc-4621	161	31	trust	trust	NOUN
assc-4621	161	32	.	.	PUNCT
assc-4621	162	1	the	the	DET
assc-4621	162	2	dependent	dependent	ADJ
assc-4621	162	3	variable	variable	NOUN
assc-4621	162	4	is	be	AUX
assc-4621	162	5	customer	customer	NOUN
assc-4621	162	6	satisfaction	satisfaction	NOUN
assc-4621	162	7	.	.	PUNCT
assc-4621	163	1	the	the	DET
assc-4621	163	2	questionnaire	questionnaire	NOUN
assc-4621	163	3	includes	include	VERB
assc-4621	163	4	the	the	DET
assc-4621	163	5	respondent	respondent	NOUN
assc-4621	163	6	’s	’s	PART
assc-4621	163	7	demographic	demographic	ADJ
assc-4621	163	8	background	background	NOUN
assc-4621	163	9	,	,	PUNCT
assc-4621	163	10	44	44	NUM
assc-4621	163	11	scales	scale	NOUN
assc-4621	163	12	for	for	ADP
assc-4621	163	13	11	11	NUM
assc-4621	163	14	latent	latent	NOUN
assc-4621	163	15	constructs	construct	NOUN
assc-4621	163	16	.	.	PUNCT
assc-4621	164	1	for	for	ADP
assc-4621	164	2	analysis	analysis	NOUN
assc-4621	164	3	the	the	DET
assc-4621	164	4	data	datum	NOUN
assc-4621	164	5	factor	factor	NOUN
assc-4621	164	6	analysis	analysis	NOUN
assc-4621	164	7	,	,	PUNCT
assc-4621	164	8	tests	test	NOUN
assc-4621	164	9	of	of	ADP
assc-4621	164	10	hypothesis	hypothesis	NOUN
assc-4621	164	11	was	be	AUX
assc-4621	164	12	performed	perform	VERB
assc-4621	164	13	using	use	VERB
assc-4621	164	14	structural	structural	ADJ
assc-4621	164	15	equation	equation	NOUN
assc-4621	164	16	modeling	modeling	NOUN
assc-4621	164	17	(	(	PUNCT
assc-4621	164	18	sem	sem	NOUN
assc-4621	164	19	)	)	PUNCT
assc-4621	164	20	.	.	PUNCT
assc-4621	165	1	in	in	ADP
assc-4621	165	2	this	this	DET
assc-4621	165	3	regard	regard	NOUN
assc-4621	165	4	,	,	PUNCT
assc-4621	165	5	spss	spss	PROPN
assc-4621	165	6	(	(	PUNCT
assc-4621	165	7	version-25	version-25	PROPN
assc-4621	165	8	)	)	PUNCT
assc-4621	165	9	and	and	CCONJ
assc-4621	165	10	amos	amos	PROPN
assc-4621	165	11	(	(	PUNCT
assc-4621	165	12	version-25	version-25	PROPN
assc-4621	165	13	)	)	PUNCT
assc-4621	165	14	were	be	AUX
assc-4621	165	15	used	use	VERB
assc-4621	165	16	to	to	PART
assc-4621	165	17	analyze	analyze	VERB
assc-4621	165	18	the	the	DET
assc-4621	165	19	data	datum	NOUN
assc-4621	165	20	collected	collect	VERB
assc-4621	165	21	from	from	ADP
assc-4621	165	22	field	field	NOUN
assc-4621	165	23	-	-	PUNCT
assc-4621	165	24	level	level	NOUN
assc-4621	165	25	interviews	interview	NOUN
assc-4621	165	26	.	.	PUNCT
assc-4621	166	1	in	in	ADP
assc-4621	166	2	this	this	DET
assc-4621	166	3	research	research	NOUN
assc-4621	166	4	,	,	PUNCT
assc-4621	166	5	the	the	DET
assc-4621	166	6	following	follow	VERB
assc-4621	166	7	table	table	NOUN
assc-4621	166	8	1	1	NUM
assc-4621	166	9	were	be	AUX
assc-4621	166	10	adopted	adopt	VERB
assc-4621	166	11	from	from	ADP
assc-4621	166	12	different	different	ADJ
assc-4621	166	13	literature	literature	NOUN
assc-4621	166	14	:	:	PUNCT
assc-4621	166	15	commitmemnt	commitmemnt	ADJ
assc-4621	166	16	conflict	conflict	NOUN
assc-4621	166	17	management	management	NOUN
assc-4621	166	18	responsiveness	responsiveness	NOUN
assc-4621	166	19	ease	ease	NOUN
assc-4621	166	20	of	of	ADP
assc-4621	166	21	use	use	NOUN
assc-4621	166	22	customization	customization	NOUN
assc-4621	166	23	service	service	NOUN
assc-4621	166	24	expense	expense	NOUN
assc-4621	166	25	security	security	NOUN
assc-4621	166	26	communication	communication	NOUN
assc-4621	166	27	bonding	bonding	NOUN
assc-4621	166	28	trust	trust	NOUN
assc-4621	166	29	customer	customer	NOUN
assc-4621	166	30	satisfaction	satisfaction	NOUN
assc-4621	166	31	h1a	h1a	PROPN
assc-4621	166	32	-	-	PUNCT
assc-4621	166	33	h1j	h1j	NOUN
assc-4621	166	34	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	166	35	advances	advance	NOUN
assc-4621	166	36	in	in	ADP
assc-4621	166	37	social	social	ADJ
assc-4621	166	38	science	science	NOUN
assc-4621	166	39	and	and	CCONJ
assc-4621	166	40	culture	culture	NOUN
assc-4621	166	41	vol	vol	NOUN
assc-4621	166	42	.	.	PROPN
assc-4621	167	1	4	4	NUM
assc-4621	167	2	,	,	PUNCT
assc-4621	167	3	no	no	INTJ
assc-4621	167	4	.	.	NOUN
assc-4621	167	5	2	2	NUM
assc-4621	167	6	,	,	PUNCT
assc-4621	167	7	2022	2022	NUM
assc-4621	167	8	8	8	NUM
assc-4621	167	9	published	publish	VERB
assc-4621	167	10	by	by	ADP
assc-4621	167	11	scholink	scholink	PROPN
assc-4621	167	12	inc	inc	PROPN
assc-4621	167	13	.	.	PROPN
assc-4621	167	14	table	table	PROPN
assc-4621	167	15	1	1	NUM
assc-4621	167	16	.	.	PUNCT
assc-4621	167	17	research	research	NOUN
assc-4621	167	18	constructs	construct	NOUN
assc-4621	167	19	,	,	PUNCT
assc-4621	167	20	its	its	PRON
assc-4621	167	21	scales	scale	NOUN
assc-4621	167	22	and	and	CCONJ
assc-4621	167	23	sources	source	NOUN
assc-4621	167	24	construct	construct	VERB
assc-4621	167	25	scales	scale	NOUN
assc-4621	167	26	references	reference	NOUN
assc-4621	167	27	commitment	commitment	NOUN
assc-4621	167	28	personal	personal	ADJ
assc-4621	167	29	information	information	NOUN
assc-4621	167	30	is	be	AUX
assc-4621	167	31	often	often	ADV
assc-4621	167	32	used	use	VERB
assc-4621	167	33	by	by	ADP
assc-4621	167	34	your	your	PRON
assc-4621	167	35	bank	bank	NOUN
assc-4621	167	36	to	to	PART
assc-4621	167	37	provide	provide	VERB
assc-4621	167	38	personalized	personalized	ADJ
assc-4621	167	39	services	service	NOUN
assc-4621	167	40	.	.	PUNCT
assc-4621	168	1	mithas	mithas	PROPN
assc-4621	168	2	et	et	PROPN
assc-4621	168	3	al	al	PROPN
assc-4621	168	4	.	.	PROPN
assc-4621	168	5	,	,	PUNCT
assc-4621	168	6	2005	2005	NUM
assc-4621	168	7	;	;	PUNCT
assc-4621	168	8	rygielski	rygielski	PROPN
assc-4621	168	9	et	et	PROPN
assc-4621	168	10	al	al	PROPN
assc-4621	168	11	.	.	PROPN
assc-4621	168	12	,	,	PUNCT
assc-4621	168	13	2002	2002	NUM
assc-4621	168	14	your	your	PRON
assc-4621	168	15	bank	bank	NOUN
assc-4621	168	16	assesses	assess	VERB
assc-4621	168	17	customer	customer	NOUN
assc-4621	168	18	satisfaction	satisfaction	NOUN
assc-4621	168	19	.	.	PUNCT
assc-4621	169	1	padmavathy	padmavathy	ADJ
assc-4621	169	2	et	et	PROPN
assc-4621	169	3	al	al	PROPN
assc-4621	169	4	.	.	PROPN
assc-4621	169	5	,	,	PUNCT
assc-4621	169	6	2012	2012	NUM
assc-4621	169	7	your	your	PRON
assc-4621	169	8	bank	bank	NOUN
assc-4621	169	9	carefully	carefully	ADV
assc-4621	169	10	focuses	focus	VERB
assc-4621	169	11	on	on	ADP
assc-4621	169	12	customer	customer	NOUN
assc-4621	169	13	needs	need	NOUN
assc-4621	169	14	.	.	PUNCT
assc-4621	170	1	jani	jani	PROPN
assc-4621	170	2	et	et	PROPN
assc-4621	170	3	al	al	PROPN
assc-4621	170	4	.	.	PROPN
assc-4621	170	5	,	,	PUNCT
assc-4621	170	6	2007	2007	NUM
assc-4621	170	7	your	your	PRON
assc-4621	170	8	bank	bank	NOUN
assc-4621	170	9	’s	’s	PART
assc-4621	170	10	employees	employee	NOUN
assc-4621	170	11	work	work	VERB
assc-4621	170	12	with	with	ADP
assc-4621	170	13	customers	customer	NOUN
assc-4621	170	14	regularly	regularly	ADV
assc-4621	170	15	to	to	PART
assc-4621	170	16	determine	determine	VERB
assc-4621	170	17	service	service	NOUN
assc-4621	170	18	quality	quality	NOUN
assc-4621	170	19	.	.	PUNCT
assc-4621	171	1	jayachandran	jayachandran	PROPN
assc-4621	171	2	et	et	PROPN
assc-4621	171	3	al	al	PROPN
assc-4621	171	4	.	.	PROPN
assc-4621	171	5	,	,	PUNCT
assc-4621	171	6	2005	2005	NUM
assc-4621	171	7	conflict	conflict	NOUN
assc-4621	171	8	management	management	NOUN
assc-4621	171	9	your	your	PRON
assc-4621	171	10	bank	bank	NOUN
assc-4621	171	11	makes	make	VERB
assc-4621	171	12	the	the	DET
assc-4621	171	13	necessary	necessary	ADJ
assc-4621	171	14	steps	step	NOUN
assc-4621	171	15	to	to	PART
assc-4621	171	16	solve	solve	VERB
assc-4621	171	17	customer	customer	NOUN
assc-4621	171	18	complaints	complaint	NOUN
assc-4621	171	19	instantly	instantly	ADV
assc-4621	171	20	.	.	PUNCT
assc-4621	172	1	cho	cho	AUX
assc-4621	172	2	et	et	PROPN
assc-4621	172	3	al	al	PROPN
assc-4621	172	4	.	.	PROPN
assc-4621	172	5	,	,	PUNCT
assc-4621	172	6	2003	2003	NUM
assc-4621	172	7	;	;	PUNCT
assc-4621	172	8	ndubisi	ndubisi	VERB
assc-4621	172	9	,	,	PUNCT
assc-4621	172	10	2007	2007	NUM
assc-4621	172	11	your	your	PRON
assc-4621	172	12	bank	bank	NOUN
assc-4621	172	13	solves	solve	VERB
assc-4621	172	14	customer	customer	NOUN
assc-4621	172	15	problems	problem	NOUN
assc-4621	172	16	.	.	PUNCT
assc-4621	173	1	padmavathy	padmavathy	ADJ
assc-4621	173	2	et	et	PROPN
assc-4621	173	3	al	al	PROPN
assc-4621	173	4	.	.	PROPN
assc-4621	173	5	,	,	PUNCT
assc-4621	173	6	2012	2012	NUM
assc-4621	173	7	your	your	PRON
assc-4621	173	8	bank	bank	NOUN
assc-4621	173	9	always	always	ADV
assc-4621	173	10	ensures	ensure	VERB
assc-4621	173	11	to	to	PART
assc-4621	173	12	avoid	avoid	VERB
assc-4621	173	13	conflict	conflict	NOUN
assc-4621	173	14	.	.	PUNCT
assc-4621	174	1	developed	develop	VERB
assc-4621	174	2	by	by	ADP
assc-4621	174	3	author	author	NOUN
assc-4621	174	4	your	your	PRON
assc-4621	174	5	bank	bank	NOUN
assc-4621	174	6	is	be	AUX
assc-4621	174	7	co	co	ADJ
assc-4621	174	8	-	-	ADJ
assc-4621	174	9	operative	operative	ADJ
assc-4621	174	10	.	.	PUNCT
assc-4621	175	1	padmavathy	padmavathy	ADJ
assc-4621	175	2	et	et	PROPN
assc-4621	175	3	al	al	PROPN
assc-4621	175	4	.	.	PROPN
assc-4621	175	5	,	,	PUNCT
assc-4621	175	6	2012	2012	NUM
assc-4621	175	7	responsiveness	responsiveness	NOUN
assc-4621	175	8	e	e	NOUN
assc-4621	175	9	-	-	PROPN
assc-4621	175	10	rm	rm	NOUN
assc-4621	175	11	helps	help	VERB
assc-4621	175	12	both	both	DET
assc-4621	175	13	bankers	banker	NOUN
assc-4621	175	14	and	and	CCONJ
assc-4621	175	15	customers	customer	NOUN
assc-4621	175	16	to	to	PART
assc-4621	175	17	be	be	AUX
assc-4621	175	18	more	more	ADV
assc-4621	175	19	responsive	responsive	ADJ
assc-4621	175	20	.	.	PUNCT
assc-4621	176	1	developed	develop	VERB
assc-4621	176	2	by	by	ADP
assc-4621	176	3	author	author	NOUN
assc-4621	176	4	your	your	PRON
assc-4621	176	5	bank	bank	NOUN
assc-4621	176	6	provides	provide	VERB
assc-4621	176	7	timely	timely	ADJ
assc-4621	176	8	information	information	NOUN
assc-4621	176	9	regarding	regard	VERB
assc-4621	176	10	services	service	NOUN
assc-4621	176	11	.	.	PUNCT
assc-4621	177	1	kornerand	kornerand	PROPN
assc-4621	177	2	zimmerman	zimmerman	PROPN
assc-4621	177	3	,	,	PUNCT
assc-4621	177	4	2000	2000	NUM
assc-4621	177	5	the	the	DET
assc-4621	177	6	transaction	transaction	NOUN
assc-4621	177	7	process	process	NOUN
assc-4621	177	8	of	of	ADP
assc-4621	177	9	your	your	PRON
assc-4621	177	10	bank	bank	NOUN
assc-4621	177	11	is	be	AUX
assc-4621	177	12	very	very	ADV
assc-4621	177	13	correct	correct	ADJ
assc-4621	177	14	and	and	CCONJ
assc-4621	177	15	rapid	rapid	ADJ
assc-4621	177	16	.	.	PUNCT
assc-4621	178	1	chen	chen	PROPN
assc-4621	178	2	et	et	PROPN
assc-4621	178	3	al	al	PROPN
assc-4621	178	4	.	.	PROPN
assc-4621	178	5	,	,	PUNCT
assc-4621	178	6	2009	2009	NUM
assc-4621	178	7	your	your	PRON
assc-4621	178	8	bank	bank	NOUN
assc-4621	178	9	delivers	deliver	VERB
assc-4621	178	10	services	service	NOUN
assc-4621	178	11	at	at	ADP
assc-4621	178	12	a	a	DET
assc-4621	178	13	convenient	convenient	ADJ
assc-4621	178	14	time	time	NOUN
assc-4621	178	15	.	.	PUNCT
assc-4621	179	1	padmavathy	padmavathy	ADJ
assc-4621	179	2	et	et	PROPN
assc-4621	179	3	al	al	PROPN
assc-4621	179	4	.	.	PROPN
assc-4621	179	5	,	,	PUNCT
assc-4621	179	6	2012	2012	NUM
assc-4621	179	7	ease	ease	NOUN
assc-4621	179	8	of	of	ADP
assc-4621	179	9	use	use	NOUN
assc-4621	179	10	e	e	NOUN
assc-4621	179	11	-	-	NOUN
assc-4621	179	12	rm	rm	PROPN
assc-4621	179	13	is	be	AUX
assc-4621	179	14	very	very	ADV
assc-4621	179	15	easy	easy	ADJ
assc-4621	179	16	to	to	PART
assc-4621	179	17	adopt	adopt	VERB
assc-4621	179	18	.	.	PUNCT
assc-4621	180	1	developed	develop	VERB
assc-4621	180	2	by	by	ADP
assc-4621	180	3	author	author	NOUN
assc-4621	180	4	the	the	DET
assc-4621	180	5	use	use	NOUN
assc-4621	180	6	of	of	ADP
assc-4621	180	7	electronic	electronic	ADJ
assc-4621	180	8	processes	process	NOUN
assc-4621	180	9	saves	save	VERB
assc-4621	180	10	time	time	NOUN
assc-4621	180	11	for	for	ADP
assc-4621	180	12	both	both	PRON
assc-4621	180	13	customers	customer	NOUN
assc-4621	180	14	and	and	CCONJ
assc-4621	180	15	banks	bank	NOUN
assc-4621	180	16	than	than	ADP
assc-4621	180	17	traditional	traditional	ADJ
assc-4621	180	18	banking	banking	NOUN
assc-4621	180	19	chu	chu	PROPN
assc-4621	180	20	et	et	PROPN
assc-4621	180	21	al	al	PROPN
assc-4621	180	22	.	.	PROPN
assc-4621	180	23	,	,	PUNCT
assc-4621	180	24	2012	2012	NUM
assc-4621	180	25	your	your	PRON
assc-4621	180	26	bank	bank	NOUN
assc-4621	180	27	effectively	effectively	ADV
assc-4621	180	28	uses	use	VERB
assc-4621	180	29	electronic	electronic	ADJ
assc-4621	180	30	services	service	NOUN
assc-4621	180	31	to	to	PART
assc-4621	180	32	ensure	ensure	VERB
assc-4621	180	33	proper	proper	ADJ
assc-4621	180	34	customer	customer	NOUN
assc-4621	180	35	service	service	NOUN
assc-4621	180	36	.	.	PUNCT
assc-4621	181	1	padmavathy	padmavathy	ADJ
assc-4621	181	2	et	et	PROPN
assc-4621	181	3	al	al	PROPN
assc-4621	181	4	.	.	PROPN
assc-4621	181	5	,	,	PUNCT
assc-4621	181	6	2012	2012	NUM
assc-4621	181	7	you	you	PRON
assc-4621	181	8	can	can	AUX
assc-4621	181	9	easily	easily	ADV
assc-4621	181	10	utilize	utilize	VERB
assc-4621	181	11	information	information	NOUN
assc-4621	181	12	using	use	VERB
assc-4621	181	13	e	e	PROPN
assc-4621	181	14	-	-	NOUN
assc-4621	181	15	rm	rm	PROPN
assc-4621	181	16	.	.	PROPN
assc-4621	181	17	farnaz	farnaz	PROPN
assc-4621	181	18	et	et	PROPN
assc-4621	181	19	al	al	PROPN
assc-4621	181	20	.	.	PROPN
assc-4621	181	21	,	,	PUNCT
assc-4621	181	22	2012	2012	NUM
assc-4621	181	23	customization	customization	NOUN
assc-4621	181	24	personalized	personalize	VERB
assc-4621	181	25	services	service	NOUN
assc-4621	181	26	are	be	AUX
assc-4621	181	27	available	available	ADJ
assc-4621	181	28	for	for	ADP
assc-4621	181	29	you	you	PRON
assc-4621	181	30	.	.	PUNCT
assc-4621	182	1	ndubisi	ndubisi	PROPN
assc-4621	182	2	et	et	PROPN
assc-4621	182	3	al	al	PROPN
assc-4621	182	4	.	.	PROPN
assc-4621	182	5	,	,	PUNCT
assc-4621	182	6	2011	2011	NUM
assc-4621	182	7	your	your	PRON
assc-4621	182	8	bank	bank	NOUN
assc-4621	182	9	always	always	ADV
assc-4621	182	10	ensures	ensure	VERB
assc-4621	182	11	your	your	PRON
assc-4621	182	12	claims	claim	NOUN
assc-4621	182	13	.	.	PUNCT
assc-4621	183	1	ndubisi	ndubisi	PROPN
assc-4621	183	2	et	et	PROPN
assc-4621	183	3	al	al	PROPN
assc-4621	183	4	.	.	PROPN
assc-4621	183	5	,	,	PUNCT
assc-4621	183	6	2011	2011	NUM
assc-4621	183	7	you	you	PRON
assc-4621	183	8	will	will	AUX
assc-4621	183	9	turn	turn	VERB
assc-4621	183	10	into	into	ADP
assc-4621	183	11	a	a	DET
assc-4621	183	12	valuable	valuable	ADJ
assc-4621	183	13	customer	customer	NOUN
assc-4621	183	14	by	by	ADP
assc-4621	183	15	receiving	receive	VERB
assc-4621	183	16	properly	properly	ADV
assc-4621	183	17	customized	customize	VERB
assc-4621	183	18	service	service	NOUN
assc-4621	183	19	.	.	PUNCT
assc-4621	184	1	developed	develop	VERB
assc-4621	184	2	by	by	ADP
assc-4621	184	3	researcher	researcher	NOUN
assc-4621	184	4	service	service	NOUN
assc-4621	184	5	expense	expense	NOUN
assc-4621	184	6	the	the	DET
assc-4621	184	7	service	service	NOUN
assc-4621	184	8	expense	expense	NOUN
assc-4621	184	9	of	of	ADP
assc-4621	184	10	your	your	PRON
assc-4621	184	11	bank	bank	NOUN
assc-4621	184	12	regarding	regard	VERB
assc-4621	184	13	e	e	PROPN
assc-4621	184	14	-	-	NOUN
assc-4621	184	15	rm	rm	PROPN
assc-4621	184	16	is	be	AUX
assc-4621	184	17	reasonable	reasonable	ADJ
assc-4621	184	18	.	.	PUNCT
assc-4621	185	1	developed	develop	VERB
assc-4621	185	2	by	by	ADP
assc-4621	185	3	researcher	researcher	NOUN
assc-4621	185	4	gradually	gradually	ADV
assc-4621	185	5	,	,	PUNCT
assc-4621	185	6	service	service	NOUN
assc-4621	185	7	expenses	expense	NOUN
assc-4621	185	8	should	should	AUX
assc-4621	185	9	be	be	AUX
assc-4621	185	10	reduced	reduce	VERB
assc-4621	185	11	by	by	ADP
assc-4621	185	12	your	your	PRON
assc-4621	185	13	bank	bank	NOUN
assc-4621	185	14	.	.	PUNCT
assc-4621	186	1	customers	customer	NOUN
assc-4621	186	2	.	.	PUNCT
assc-4621	187	1	hakim	hakim	PROPN
assc-4621	187	2	et	et	PROPN
assc-4621	187	3	al	al	PROPN
assc-4621	187	4	.	.	PROPN
assc-4621	187	5	,2017	,2017	PROPN
assc-4621	187	6	;	;	PUNCT
assc-4621	187	7	farnaz	farnaz	PROPN
assc-4621	187	8	et	et	PROPN
assc-4621	187	9	al	al	PROPN
assc-4621	187	10	.	.	PROPN
assc-4621	187	11	,	,	PUNCT
assc-4621	187	12	2012	2012	NUM
assc-4621	187	13	customers	customer	NOUN
assc-4621	187	14	affordability	affordability	NOUN
assc-4621	187	15	should	should	AUX
assc-4621	187	16	be	be	AUX
assc-4621	187	17	considered	consider	VERB
assc-4621	187	18	while	while	SCONJ
assc-4621	187	19	adopting	adopt	VERB
assc-4621	187	20	technology	technology	NOUN
assc-4621	187	21	.	.	PUNCT
assc-4621	188	1	chen	chen	PROPN
assc-4621	188	2	et	et	PROPN
assc-4621	188	3	al	al	PROPN
assc-4621	188	4	.	.	PROPN
assc-4621	188	5	,	,	PUNCT
assc-4621	188	6	2003	2003	NUM
assc-4621	188	7	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	188	8	advances	advance	VERB
assc-4621	188	9	in	in	ADP
assc-4621	188	10	social	social	ADJ
assc-4621	188	11	science	science	NOUN
assc-4621	188	12	and	and	CCONJ
assc-4621	188	13	culture	culture	NOUN
assc-4621	188	14	vol	vol	NOUN
assc-4621	188	15	.	.	PROPN
assc-4621	189	1	4	4	NUM
assc-4621	189	2	,	,	PUNCT
assc-4621	189	3	no	no	INTJ
assc-4621	189	4	.	.	NOUN
assc-4621	189	5	2	2	NUM
assc-4621	189	6	,	,	PUNCT
assc-4621	189	7	2022	2022	NUM
assc-4621	189	8	9	9	NUM
assc-4621	189	9	published	publish	VERB
assc-4621	189	10	by	by	ADP
assc-4621	189	11	scholink	scholink	PROPN
assc-4621	189	12	inc	inc	PROPN
assc-4621	189	13	.	.	PUNCT
assc-4621	190	1	your	your	PRON
assc-4621	190	2	bank	bank	NOUN
assc-4621	190	3	always	always	ADV
assc-4621	190	4	provides	provide	VERB
assc-4621	190	5	incentives	incentive	NOUN
assc-4621	190	6	to	to	PART
assc-4621	190	7	encourage	encourage	VERB
assc-4621	190	8	you	you	PRON
assc-4621	190	9	to	to	PART
assc-4621	190	10	adopt	adopt	VERB
assc-4621	190	11	the	the	DET
assc-4621	190	12	services	service	NOUN
assc-4621	190	13	.	.	PUNCT
assc-4621	191	1	mahapatra	mahapatra	PROPN
assc-4621	191	2	et	et	PROPN
assc-4621	191	3	al	al	PROPN
assc-4621	191	4	.	.	PROPN
assc-4621	191	5	,	,	PUNCT
assc-4621	191	6	2020	2020	NUM
assc-4621	191	7	security	security	VERB
assc-4621	191	8	your	your	PRON
assc-4621	191	9	security	security	NOUN
assc-4621	191	10	systems	system	NOUN
assc-4621	191	11	do	do	AUX
assc-4621	191	12	not	not	PART
assc-4621	191	13	permit	permit	VERB
assc-4621	191	14	unauthorized	unauthorized	ADJ
assc-4621	191	15	access	access	NOUN
assc-4621	191	16	to	to	ADP
assc-4621	191	17	your	your	PRON
assc-4621	191	18	account	account	NOUN
assc-4621	191	19	.	.	PUNCT
assc-4621	192	1	chellappa	chellappa	PROPN
assc-4621	192	2	,	,	PUNCT
assc-4621	192	3	2003	2003	NUM
assc-4621	192	4	your	your	PRON
assc-4621	192	5	bank	bank	NOUN
assc-4621	192	6	provides	provide	VERB
assc-4621	192	7	enough	enough	ADJ
assc-4621	192	8	privacy	privacy	NOUN
assc-4621	192	9	.	.	PUNCT
assc-4621	193	1	developed	develop	VERB
assc-4621	193	2	by	by	ADP
assc-4621	193	3	researcher	researcher	NOUN
assc-4621	193	4	your	your	PRON
assc-4621	193	5	bank	bank	NOUN
assc-4621	193	6	’s	’s	PART
assc-4621	193	7	security	security	NOUN
assc-4621	193	8	policy	policy	NOUN
assc-4621	193	9	is	be	AUX
assc-4621	193	10	satisfactory	satisfactory	ADJ
assc-4621	193	11	.	.	PUNCT
assc-4621	194	1	nupur	nupur	PROPN
assc-4621	194	2	,	,	PUNCT
assc-4621	194	3	2010	2010	NUM
assc-4621	194	4	security	security	NOUN
assc-4621	194	5	for	for	ADP
assc-4621	194	6	every	every	DET
assc-4621	194	7	transaction	transaction	NOUN
assc-4621	194	8	is	be	AUX
assc-4621	194	9	ensured	ensure	VERB
assc-4621	194	10	by	by	ADP
assc-4621	194	11	your	your	PRON
assc-4621	194	12	bank	bank	NOUN
assc-4621	194	13	.	.	PUNCT
assc-4621	195	1	hakim	hakim	PROPN
assc-4621	195	2	et	et	PROPN
assc-4621	195	3	al	al	PROPN
assc-4621	195	4	.	.	PROPN
assc-4621	195	5	,	,	PUNCT
assc-4621	195	6	2017	2017	NUM
assc-4621	195	7	communication	communication	NOUN
assc-4621	195	8	your	your	PRON
assc-4621	195	9	bank	bank	NOUN
assc-4621	195	10	effectively	effectively	ADV
assc-4621	195	11	maintains	maintain	VERB
assc-4621	195	12	communication	communication	NOUN
assc-4621	195	13	with	with	ADP
assc-4621	195	14	customers	customer	NOUN
assc-4621	195	15	.	.	PUNCT
assc-4621	196	1	padmavathy	padmavathy	ADJ
assc-4621	196	2	et	et	PROPN
assc-4621	196	3	al	al	PROPN
assc-4621	196	4	.	.	PROPN
assc-4621	196	5	,	,	PUNCT
assc-4621	196	6	2012	2012	NUM
assc-4621	196	7	your	your	PRON
assc-4621	196	8	bank	bank	NOUN
assc-4621	196	9	provides	provide	VERB
assc-4621	196	10	trustworthy	trustworthy	ADJ
assc-4621	196	11	information	information	NOUN
assc-4621	196	12	.	.	PUNCT
assc-4621	197	1	hakim	hakim	PROPN
assc-4621	197	2	et	et	PROPN
assc-4621	197	3	al	al	PROPN
assc-4621	197	4	.	.	PROPN
assc-4621	197	5	,2017	,2017	PUNCT
assc-4621	198	1	your	your	PRON
assc-4621	198	2	bank	bank	NOUN
assc-4621	198	3	employees	employee	NOUN
assc-4621	198	4	fulfill	fulfill	VERB
assc-4621	198	5	the	the	DET
assc-4621	198	6	services	service	NOUN
assc-4621	198	7	requested	request	VERB
assc-4621	198	8	by	by	ADP
assc-4621	198	9	customers	customer	NOUN
assc-4621	198	10	.	.	PUNCT
assc-4621	199	1	hakim	hakim	PROPN
assc-4621	199	2	et	et	PROPN
assc-4621	199	3	al	al	PROPN
assc-4621	199	4	.	.	PROPN
assc-4621	199	5	,2017	,2017	PUNCT
assc-4621	199	6	bonding	bond	VERB
assc-4621	199	7	the	the	DET
assc-4621	199	8	best	good	ADJ
assc-4621	199	9	service	service	NOUN
assc-4621	199	10	is	be	AUX
assc-4621	199	11	always	always	ADV
assc-4621	199	12	ensured	ensure	VERB
assc-4621	199	13	by	by	ADP
assc-4621	199	14	your	your	PRON
assc-4621	199	15	bank	bank	NOUN
assc-4621	199	16	.	.	PUNCT
assc-4621	200	1	hasan	hasan	PROPN
assc-4621	200	2	,	,	PUNCT
assc-4621	200	3	2019	2019	NUM
assc-4621	200	4	your	your	PRON
assc-4621	200	5	needs	need	NOUN
assc-4621	200	6	regarding	regard	VERB
assc-4621	200	7	banking	banking	NOUN
assc-4621	200	8	services	service	NOUN
assc-4621	200	9	are	be	AUX
assc-4621	200	10	always	always	ADV
assc-4621	200	11	understood	understand	VERB
assc-4621	200	12	by	by	ADP
assc-4621	200	13	your	your	PRON
assc-4621	200	14	bank	bank	NOUN
assc-4621	200	15	.	.	PUNCT
assc-4621	201	1	hasan	hasan	PROPN
assc-4621	201	2	,	,	PUNCT
assc-4621	201	3	2019	2019	NUM
assc-4621	201	4	your	your	PRON
assc-4621	201	5	bank	bank	NOUN
assc-4621	201	6	’s	’s	PART
assc-4621	201	7	policy	policy	NOUN
assc-4621	201	8	is	be	AUX
assc-4621	201	9	enough	enough	ADJ
assc-4621	201	10	to	to	PART
assc-4621	201	11	build	build	VERB
assc-4621	201	12	strong	strong	ADJ
assc-4621	201	13	bonds	bond	NOUN
assc-4621	201	14	with	with	ADP
assc-4621	201	15	customers	customer	NOUN
assc-4621	201	16	.	.	PUNCT
assc-4621	202	1	developed	develop	VERB
assc-4621	202	2	by	by	ADP
assc-4621	202	3	author	author	NOUN
assc-4621	202	4	your	your	PRON
assc-4621	202	5	bank	bank	NOUN
assc-4621	202	6	employee	employee	NOUN
assc-4621	202	7	honored	honor	VERB
assc-4621	202	8	you	you	PRON
assc-4621	202	9	properly	properly	ADV
assc-4621	202	10	.	.	PUNCT
assc-4621	203	1	hasan	hasan	PROPN
assc-4621	203	2	,	,	PUNCT
assc-4621	203	3	2019	2019	NUM
assc-4621	203	4	trust	trust	VERB
assc-4621	203	5	your	your	PRON
assc-4621	203	6	bank	bank	NOUN
assc-4621	203	7	maintains	maintain	VERB
assc-4621	203	8	service	service	NOUN
assc-4621	203	9	standards	standard	NOUN
assc-4621	203	10	.	.	PUNCT
assc-4621	204	1	chen	chen	PROPN
assc-4621	204	2	et	et	PROPN
assc-4621	204	3	al	al	PROPN
assc-4621	204	4	.	.	PROPN
assc-4621	204	5	,	,	PUNCT
assc-4621	204	6	2003	2003	NUM
assc-4621	204	7	your	your	PRON
assc-4621	204	8	bank	bank	NOUN
assc-4621	204	9	provides	provide	VERB
assc-4621	204	10	trustworthy	trustworthy	ADJ
assc-4621	204	11	services	service	NOUN
assc-4621	204	12	.	.	PUNCT
assc-4621	205	1	padmavathy	padmavathy	ADJ
assc-4621	205	2	et	et	PROPN
assc-4621	205	3	al	al	PROPN
assc-4621	205	4	.	.	PROPN
assc-4621	205	5	,	,	PUNCT
assc-4621	205	6	2012	2012	NUM
assc-4621	205	7	the	the	DET
assc-4621	205	8	reputation	reputation	NOUN
assc-4621	205	9	of	of	ADP
assc-4621	205	10	your	your	PRON
assc-4621	205	11	bank	bank	NOUN
assc-4621	205	12	is	be	AUX
assc-4621	205	13	satisfactory	satisfactory	ADJ
assc-4621	205	14	.	.	PUNCT
assc-4621	206	1	hasan	hasan	PROPN
assc-4621	206	2	,	,	PUNCT
assc-4621	206	3	2019	2019	NUM
assc-4621	206	4	maintain	maintain	VERB
assc-4621	206	5	mutual	mutual	ADJ
assc-4621	206	6	trust	trust	NOUN
assc-4621	206	7	is	be	AUX
assc-4621	206	8	easy	easy	ADJ
assc-4621	206	9	through	through	ADP
assc-4621	206	10	e	e	NOUN
assc-4621	206	11	-	-	NOUN
assc-4621	206	12	rm	rm	NOUN
assc-4621	206	13	.	.	PROPN
assc-4621	206	14	developed	develop	VERB
assc-4621	206	15	by	by	ADP
assc-4621	206	16	author	author	NOUN
assc-4621	206	17	customer	customer	NOUN
assc-4621	206	18	satisfaction	satisfaction	NOUN
assc-4621	206	19	you	you	PRON
assc-4621	206	20	are	be	AUX
assc-4621	206	21	satisfied	satisfied	ADJ
assc-4621	206	22	with	with	ADP
assc-4621	206	23	both	both	CCONJ
assc-4621	206	24	the	the	DET
assc-4621	206	25	technical	technical	ADJ
assc-4621	206	26	and	and	CCONJ
assc-4621	206	27	functional	functional	ADJ
assc-4621	206	28	services	service	NOUN
assc-4621	206	29	of	of	ADP
assc-4621	206	30	the	the	DET
assc-4621	206	31	bank	bank	NOUN
assc-4621	206	32	regarding	regard	VERB
assc-4621	206	33	e	e	PROPN
assc-4621	206	34	-	-	NOUN
assc-4621	206	35	rm	rm	NOUN
assc-4621	206	36	.	.	PUNCT
assc-4621	207	1	akroush	akroush	PROPN
assc-4621	207	2	et	et	PROPN
assc-4621	207	3	al	al	PROPN
assc-4621	207	4	.	.	PROPN
assc-4621	207	5	,	,	PUNCT
assc-4621	207	6	2012	2012	NUM
assc-4621	207	7	;	;	PUNCT
assc-4621	207	8	olsen	olsen	PROPN
assc-4621	207	9	&	&	CCONJ
assc-4621	207	10	johnson	johnson	PROPN
assc-4621	207	11	,	,	PUNCT
assc-4621	207	12	2003	2003	NUM
assc-4621	207	13	you	you	PRON
assc-4621	207	14	are	be	AUX
assc-4621	207	15	satisfied	satisfied	ADJ
assc-4621	207	16	with	with	ADP
assc-4621	207	17	the	the	DET
assc-4621	207	18	electronic	electronic	ADJ
assc-4621	207	19	relationship	relationship	NOUN
assc-4621	207	20	marketing	marketing	NOUN
assc-4621	207	21	capabilities	capability	NOUN
assc-4621	207	22	of	of	ADP
assc-4621	207	23	a	a	DET
assc-4621	207	24	bank	bank	NOUN
assc-4621	207	25	employee	employee	NOUN
assc-4621	207	26	.	.	PUNCT
assc-4621	208	1	payne	payne	PROPN
assc-4621	208	2	and	and	CCONJ
assc-4621	208	3	frow	frow	PROPN
assc-4621	208	4	,	,	PUNCT
assc-4621	208	5	2005	2005	NUM
assc-4621	208	6	;	;	PUNCT
assc-4621	208	7	eisingerich	eisingerich	NOUN
assc-4621	208	8	and	and	CCONJ
assc-4621	208	9	bell	bell	NOUN
assc-4621	208	10	,	,	PUNCT
assc-4621	208	11	2007	2007	NUM
assc-4621	208	12	;	;	PUNCT
assc-4621	208	13	huang	huang	PROPN
assc-4621	208	14	et	et	PROPN
assc-4621	208	15	al	al	PROPN
assc-4621	208	16	.	.	PROPN
assc-4621	208	17	,2007	,2007	PUNCT
assc-4621	208	18	you	you	PRON
assc-4621	208	19	are	be	AUX
assc-4621	208	20	satisfied	satisfied	ADJ
assc-4621	208	21	with	with	ADP
assc-4621	208	22	the	the	DET
assc-4621	208	23	banking	banking	NOUN
assc-4621	208	24	rules	rule	NOUN
assc-4621	208	25	and	and	CCONJ
assc-4621	208	26	regulations	regulation	NOUN
assc-4621	208	27	regarding	regard	VERB
assc-4621	208	28	e	e	PROPN
assc-4621	208	29	-	-	NOUN
assc-4621	208	30	rm	rm	NOUN
assc-4621	208	31	.	.	PROPN
assc-4621	208	32	developed	develop	VERB
assc-4621	208	33	by	by	ADP
assc-4621	208	34	researcher	researcher	NOUN
assc-4621	208	35	you	you	PRON
assc-4621	208	36	support	support	VERB
assc-4621	208	37	the	the	DET
assc-4621	208	38	electronic	electronic	ADJ
assc-4621	208	39	relationship	relationship	NOUN
assc-4621	208	40	marketing	marketing	NOUN
assc-4621	208	41	concept	concept	NOUN
assc-4621	208	42	introduced	introduce	VERB
assc-4621	208	43	by	by	ADP
assc-4621	208	44	the	the	DET
assc-4621	208	45	bank	bank	NOUN
assc-4621	208	46	.	.	PUNCT
assc-4621	209	1	developed	develop	VERB
assc-4621	209	2	by	by	ADP
assc-4621	209	3	researcher	researcher	NOUN
assc-4621	209	4	source	source	NOUN
assc-4621	209	5	:	:	PUNCT
assc-4621	209	6	literature	literature	PROPN
assc-4621	209	7	review	review	NOUN
assc-4621	209	8	.	.	PUNCT
assc-4621	210	1	4	4	X
assc-4621	210	2	.	.	NOUN
assc-4621	210	3	results	result	NOUN
assc-4621	210	4	and	and	CCONJ
assc-4621	210	5	discussions	discussion	NOUN
assc-4621	210	6	for	for	ADP
assc-4621	210	7	analysis	analysis	NOUN
assc-4621	210	8	,	,	PUNCT
assc-4621	210	9	the	the	DET
assc-4621	210	10	data	datum	NOUN
assc-4621	210	11	from	from	ADP
assc-4621	210	12	600	600	NUM
assc-4621	210	13	respondents	respondent	NOUN
assc-4621	210	14	was	be	AUX
assc-4621	210	15	entered	enter	VERB
assc-4621	210	16	into	into	ADP
assc-4621	210	17	the	the	DET
assc-4621	210	18	spss25	spss25	NOUN
assc-4621	210	19	version	version	NOUN
assc-4621	210	20	.	.	PUNCT
assc-4621	211	1	due	due	ADP
assc-4621	211	2	to	to	ADP
assc-4621	211	3	outlier	outlier	NOUN
assc-4621	211	4	issues	issue	NOUN
assc-4621	211	5	that	that	PRON
assc-4621	211	6	hindered	hinder	VERB
assc-4621	211	7	continued	continue	VERB
assc-4621	211	8	processing	processing	NOUN
assc-4621	211	9	of	of	ADP
assc-4621	211	10	the	the	DET
assc-4621	211	11	data	datum	NOUN
assc-4621	211	12	into	into	ADP
assc-4621	211	13	spss	spss	PROPN
assc-4621	211	14	and	and	CCONJ
assc-4621	211	15	amos	amos	PROPN
assc-4621	211	16	for	for	ADP
assc-4621	211	17	sem	sem	PROPN
assc-4621	211	18	analysis	analysis	NOUN
assc-4621	211	19	,	,	PUNCT
assc-4621	211	20	24	24	NUM
assc-4621	211	21	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	211	22	advances	advance	NOUN
assc-4621	211	23	in	in	ADP
assc-4621	211	24	social	social	ADJ
assc-4621	211	25	science	science	NOUN
assc-4621	211	26	and	and	CCONJ
assc-4621	211	27	culture	culture	NOUN
assc-4621	211	28	vol	vol	NOUN
assc-4621	211	29	.	.	PROPN
assc-4621	212	1	4	4	NUM
assc-4621	212	2	,	,	PUNCT
assc-4621	212	3	no	no	INTJ
assc-4621	212	4	.	.	NOUN
assc-4621	212	5	2	2	NUM
assc-4621	212	6	,	,	PUNCT
assc-4621	212	7	2022	2022	NUM
assc-4621	212	8	10	10	NUM
assc-4621	212	9	published	publish	VERB
assc-4621	212	10	by	by	ADP
assc-4621	212	11	scholink	scholink	PROPN
assc-4621	212	12	inc	inc	PROPN
assc-4621	212	13	.	.	PROPN
assc-4621	212	14	respondents	respondent	NOUN
assc-4621	212	15	were	be	AUX
assc-4621	212	16	eliminated	eliminate	VERB
assc-4621	212	17	from	from	ADP
assc-4621	212	18	the	the	DET
assc-4621	212	19	study	study	NOUN
assc-4621	212	20	.	.	PUNCT
assc-4621	213	1	finally	finally	ADV
assc-4621	213	2	,	,	PUNCT
assc-4621	213	3	the	the	DET
assc-4621	213	4	data	datum	NOUN
assc-4621	213	5	of	of	ADP
assc-4621	213	6	(	(	PUNCT
assc-4621	213	7	600	600	NUM
assc-4621	213	8	-	-	SYM
assc-4621	213	9	24	24	NUM
assc-4621	213	10	)	)	PUNCT
assc-4621	213	11	=	=	SYM
assc-4621	213	12	576	576	NUM
assc-4621	213	13	respondents	respondent	NOUN
assc-4621	213	14	was	be	AUX
assc-4621	213	15	taken	take	VERB
assc-4621	213	16	into	into	ADP
assc-4621	213	17	account	account	NOUN
assc-4621	213	18	for	for	ADP
assc-4621	213	19	the	the	DET
assc-4621	213	20	study	study	NOUN
assc-4621	213	21	’s	’s	PART
assc-4621	213	22	analysis	analysis	NOUN
assc-4621	213	23	.	.	PUNCT
assc-4621	214	1	demographic	demographic	ADJ
assc-4621	214	2	profile	profile	NOUN
assc-4621	214	3	:	:	PUNCT
assc-4621	214	4	demographic	demographic	ADJ
assc-4621	214	5	profile	profile	NOUN
assc-4621	214	6	of	of	ADP
assc-4621	214	7	the	the	DET
assc-4621	214	8	respondents	respondent	NOUN
assc-4621	214	9	is	be	AUX
assc-4621	214	10	as	as	ADV
assc-4621	214	11	follow	follow	VERB
assc-4621	214	12	:	:	PUNCT
assc-4621	214	13	table	table	NOUN
assc-4621	214	14	2	2	NUM
assc-4621	214	15	.	.	PUNCT
assc-4621	214	16	demographic	demographic	ADJ
assc-4621	214	17	profile	profile	NOUN
assc-4621	214	18	of	of	ADP
assc-4621	214	19	the	the	DET
assc-4621	214	20	respondents	respondent	NOUN
assc-4621	214	21	variables	variable	NOUN
assc-4621	214	22	frequency	frequency	NOUN
assc-4621	214	23	%	%	NOUN
assc-4621	214	24	age	age	NOUN
assc-4621	214	25	18	18	NUM
assc-4621	214	26	-	-	SYM
assc-4621	214	27	28	28	NUM
assc-4621	214	28	29	29	NUM
assc-4621	214	29	-	-	SYM
assc-4621	214	30	38	38	NUM
assc-4621	214	31	39	39	NUM
assc-4621	214	32	-	-	SYM
assc-4621	214	33	48	48	NUM
assc-4621	214	34	49	49	NUM
assc-4621	214	35	-	-	SYM
assc-4621	214	36	58	58	NUM
assc-4621	214	37	59	59	NUM
assc-4621	214	38	-	-	SYM
assc-4621	214	39	68	68	NUM
assc-4621	214	40	69	69	NUM
assc-4621	214	41	+	+	NUM
assc-4621	214	42	total	total	ADJ
assc-4621	214	43	78	78	NUM
assc-4621	214	44	239	239	NUM
assc-4621	214	45	160	160	NUM
assc-4621	214	46	59	59	NUM
assc-4621	214	47	26	26	NUM
assc-4621	214	48	14	14	NUM
assc-4621	214	49	576	576	NUM
assc-4621	214	50	13.54	13.54	NUM
assc-4621	214	51	41.49	41.49	NUM
assc-4621	214	52	27.78	27.78	NUM
assc-4621	214	53	10.24	10.24	NUM
assc-4621	214	54	4.51	4.51	NUM
assc-4621	214	55	2.43	2.43	NUM
assc-4621	214	56	education	education	NOUN
assc-4621	214	57	under	under	ADP
assc-4621	214	58	-	-	PUNCT
assc-4621	214	59	graduate	graduate	NOUN
assc-4621	214	60	graduate	graduate	NOUN
assc-4621	214	61	post	post	NOUN
assc-4621	214	62	graduate	graduate	NOUN
assc-4621	214	63	total	total	NOUN
assc-4621	214	64	76	76	NUM
assc-4621	214	65	399	399	NUM
assc-4621	214	66	101	101	NUM
assc-4621	214	67	576	576	NUM
assc-4621	214	68	13.19	13.19	NUM
assc-4621	214	69	69.27	69.27	NUM
assc-4621	214	70	17.53	17.53	NUM
assc-4621	214	71	gender	gender	NOUN
assc-4621	214	72	male	male	ADJ
assc-4621	214	73	female	female	ADJ
assc-4621	214	74	total	total	NOUN
assc-4621	215	1	382	382	NUM
assc-4621	215	2	194	194	NUM
assc-4621	215	3	576	576	NUM
assc-4621	215	4	66.32	66.32	NUM
assc-4621	215	5	33.68	33.68	NUM
assc-4621	215	6	occupation	occupation	NOUN
assc-4621	215	7	service	service	NOUN
assc-4621	215	8	self	self	NOUN
assc-4621	215	9	employed	employ	VERB
assc-4621	215	10	student	student	NOUN
assc-4621	215	11	house	house	PROPN
assc-4621	215	12	wife	wife	NOUN
assc-4621	215	13	retired	retire	VERB
assc-4621	215	14	total	total	NOUN
assc-4621	215	15	352	352	NUM
assc-4621	215	16	79	79	NUM
assc-4621	215	17	39	39	NUM
assc-4621	215	18	85	85	NUM
assc-4621	215	19	21	21	NUM
assc-4621	215	20	576	576	NUM
assc-4621	215	21	61.11	61.11	NUM
assc-4621	215	22	13.72	13.72	NUM
assc-4621	215	23	6.77	6.77	NUM
assc-4621	215	24	14.76	14.76	NUM
assc-4621	215	25	3.64	3.64	NUM
assc-4621	215	26	computer	computer	NOUN
assc-4621	215	27	knowledge	knowledge	NOUN
assc-4621	215	28	expert	expert	NOUN
assc-4621	215	29	advance	advance	NOUN
assc-4621	215	30	beginners	beginner	NOUN
assc-4621	215	31	total	total	VERB
assc-4621	215	32	76	76	NUM
assc-4621	215	33	229	229	NUM
assc-4621	215	34	271	271	NUM
assc-4621	215	35	576	576	NUM
assc-4621	215	36	13.19	13.19	NUM
assc-4621	215	37	39.76	39.76	NUM
assc-4621	215	38	47.05	47.05	NUM
assc-4621	215	39	duration	duration	NOUN
assc-4621	215	40	of	of	ADP
assc-4621	215	41	attachment	attachment	NOUN
assc-4621	215	42	to	to	ADP
assc-4621	215	43	bank	bank	PROPN
assc-4621	215	44	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	215	45	advances	advance	NOUN
assc-4621	215	46	in	in	ADP
assc-4621	215	47	social	social	ADJ
assc-4621	215	48	science	science	NOUN
assc-4621	215	49	and	and	CCONJ
assc-4621	215	50	culture	culture	NOUN
assc-4621	215	51	vol	vol	NOUN
assc-4621	215	52	.	.	PROPN
assc-4621	216	1	4	4	NUM
assc-4621	216	2	,	,	PUNCT
assc-4621	216	3	no	no	INTJ
assc-4621	216	4	.	.	NOUN
assc-4621	216	5	2	2	NUM
assc-4621	216	6	,	,	PUNCT
assc-4621	216	7	2022	2022	NUM
assc-4621	216	8	11	11	NUM
assc-4621	216	9	published	publish	VERB
assc-4621	216	10	by	by	ADP
assc-4621	216	11	scholink	scholink	PROPN
assc-4621	216	12	inc	inc	PROPN
assc-4621	216	13	.	.	PROPN
assc-4621	216	14	1	1	NUM
assc-4621	216	15	-	-	SYM
assc-4621	216	16	5	5	NUM
assc-4621	216	17	6	6	NUM
assc-4621	216	18	-	-	SYM
assc-4621	216	19	10	10	NUM
assc-4621	216	20	11	11	NUM
assc-4621	216	21	-	-	SYM
assc-4621	216	22	15	15	NUM
assc-4621	216	23	16	16	NUM
assc-4621	216	24	-	-	SYM
assc-4621	216	25	20	20	NUM
assc-4621	216	26	21	21	NUM
assc-4621	216	27	-	-	SYM
assc-4621	216	28	25	25	NUM
assc-4621	216	29	26	26	NUM
assc-4621	217	1	+	+	NUM
assc-4621	217	2	total	total	ADJ
assc-4621	217	3	63	63	NUM
assc-4621	217	4	248	248	NUM
assc-4621	217	5	157	157	NUM
assc-4621	217	6	63	63	NUM
assc-4621	217	7	32	32	NUM
assc-4621	217	8	13	13	NUM
assc-4621	217	9	576	576	NUM
assc-4621	217	10	10.94	10.94	NUM
assc-4621	217	11	43.05	43.05	NUM
assc-4621	217	12	27.26	27.26	NUM
assc-4621	217	13	10.94	10.94	NUM
assc-4621	217	14	5.55	5.55	NUM
assc-4621	217	15	2.26	2.26	NUM
assc-4621	217	16	source	source	NOUN
assc-4621	217	17	:	:	PUNCT
assc-4621	217	18	primary	primary	ADJ
assc-4621	217	19	data	datum	NOUN
assc-4621	217	20	2020	2020	NUM
assc-4621	217	21	-	-	SYM
assc-4621	217	22	2021	2021	NUM
assc-4621	217	23	.	.	PUNCT
assc-4621	218	1	structural	structural	ADJ
assc-4621	218	2	model	model	PROPN
assc-4621	218	3	-	-	PUNCT
assc-4621	218	4	cfa	cfa	NOUN
assc-4621	218	5	:	:	PUNCT
assc-4621	218	6	the	the	DET
assc-4621	218	7	figure	figure	NOUN
assc-4621	218	8	below	below	ADV
assc-4621	218	9	shows	show	VERB
assc-4621	218	10	the	the	DET
assc-4621	218	11	relationship	relationship	NOUN
assc-4621	218	12	position	position	NOUN
assc-4621	218	13	through	through	ADP
assc-4621	218	14	path	path	NOUN
assc-4621	218	15	analysis	analysis	NOUN
assc-4621	218	16	.	.	PUNCT
assc-4621	219	1	figure	figure	NOUN
assc-4621	219	2	2	2	NUM
assc-4621	219	3	.	.	PUNCT
assc-4621	219	4	structural	structural	ADJ
assc-4621	219	5	model	model	NOUN
assc-4621	219	6	output	output	NOUN
assc-4621	219	7	of	of	ADP
assc-4621	219	8	cfa	cfa	PROPN
assc-4621	219	9	weighted	weight	VERB
assc-4621	219	10	servperf	servperf	NOUN
assc-4621	219	11	with	with	ADP
assc-4621	219	12	standardized	standardized	ADJ
assc-4621	219	13	loading	loading	NOUN
assc-4621	219	14	model	model	NOUN
assc-4621	219	15	fit	fit	PROPN
assc-4621	219	16	summary	summary	NOUN
assc-4621	219	17	:	:	PUNCT
assc-4621	219	18	the	the	DET
assc-4621	219	19	summary	summary	NOUN
assc-4621	219	20	of	of	ADP
assc-4621	219	21	the	the	DET
assc-4621	219	22	model	model	NOUN
assc-4621	219	23	fit	fit	ADJ
assc-4621	219	24	in	in	ADP
assc-4621	219	25	the	the	DET
assc-4621	219	26	study	study	NOUN
assc-4621	219	27	are	be	AUX
assc-4621	219	28	as	as	SCONJ
assc-4621	219	29	follows	follow	NOUN
assc-4621	219	30	.	.	PUNCT
assc-4621	220	1	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	220	2	advances	advance	VERB
assc-4621	220	3	in	in	ADP
assc-4621	220	4	social	social	ADJ
assc-4621	220	5	science	science	NOUN
assc-4621	220	6	and	and	CCONJ
assc-4621	220	7	culture	culture	NOUN
assc-4621	220	8	vol	vol	NOUN
assc-4621	220	9	.	.	PROPN
assc-4621	221	1	4	4	NUM
assc-4621	221	2	,	,	PUNCT
assc-4621	221	3	no	no	INTJ
assc-4621	221	4	.	.	NOUN
assc-4621	221	5	2	2	NUM
assc-4621	221	6	,	,	PUNCT
assc-4621	221	7	2022	2022	NUM
assc-4621	221	8	12	12	NUM
assc-4621	221	9	published	publish	VERB
assc-4621	221	10	by	by	ADP
assc-4621	221	11	scholink	scholink	PROPN
assc-4621	221	12	inc	inc	PROPN
assc-4621	221	13	.	.	PROPN
assc-4621	221	14	table	table	PROPN
assc-4621	221	15	3	3	NUM
assc-4621	221	16	.	.	PUNCT
assc-4621	221	17	structural	structural	ADJ
assc-4621	221	18	model	model	NOUN
assc-4621	221	19	of	of	ADP
assc-4621	221	20	fit	fit	ADJ
assc-4621	221	21	indices	index	NOUN
assc-4621	221	22	measurement	measurement	NOUN
assc-4621	221	23	values	value	NOUN
assc-4621	221	24	in	in	ADP
assc-4621	221	25	this	this	DET
assc-4621	221	26	study	study	NOUN
assc-4621	221	27	recommended	recommend	VERB
assc-4621	221	28	source	source	NOUN
assc-4621	221	29	indication	indication	NOUN
assc-4621	221	30	χ²/df	χ²/df	VERB
assc-4621	221	31	2.549	2.549	NUM
assc-4621	221	32	≤	≤	NUM
assc-4621	221	33	3	3	NUM
assc-4621	221	34	gifen	gifen	NOUN
assc-4621	221	35	,	,	PUNCT
assc-4621	221	36	2000	2000	NUM
assc-4621	221	37	excellent	excellent	ADJ
assc-4621	221	38	p	p	NOUN
assc-4621	221	39	-	-	PUNCT
assc-4621	221	40	value	value	NOUN
assc-4621	221	41	p≥	p≥	NOUN
assc-4621	221	42	0.05	0.05	NUM
assc-4621	221	43	cfi	cfi	NOUN
assc-4621	221	44	0.93	0.93	NUM
assc-4621	221	45	≥	≥	NOUN
assc-4621	221	46	0.90	0.90	NUM
assc-4621	221	47	byrne	byrne	ADJ
assc-4621	221	48	,	,	PUNCT
assc-4621	221	49	1994	1994	NUM
assc-4621	221	50	excellent	excellent	ADJ
assc-4621	221	51	ifi	ifi	PROPN
assc-4621	221	52	0.92	0.92	NUM
assc-4621	221	53	≥	≥	NOUN
assc-4621	221	54	0.90	0.90	NUM
assc-4621	221	55	bollen	bollen	PROPN
assc-4621	221	56	,	,	PUNCT
assc-4621	221	57	1989	1989	NUM
assc-4621	221	58	good	good	ADJ
assc-4621	221	59	nfi	nfi	PROPN
assc-4621	221	60	0.88	0.88	NUM
assc-4621	221	61	≥	≥	NOUN
assc-4621	221	62	0.90	0.90	NUM
assc-4621	221	63	byrne	byrne	ADJ
assc-4621	221	64	,	,	PUNCT
assc-4621	221	65	1994	1994	NUM
assc-4621	221	66	acceptable	acceptable	ADJ
assc-4621	221	67	gfi	gfi	PROPN
assc-4621	221	68	0.90	0.90	NUM
assc-4621	221	69	≥	≥	NOUN
assc-4621	221	70	0	0	NUM
assc-4621	221	71	.90	.90	NUM
assc-4621	221	72	hoyel	hoyel	NOUN
assc-4621	221	73	,	,	PUNCT
assc-4621	221	74	1995	1995	NUM
assc-4621	221	75	good	good	ADJ
assc-4621	221	76	agfi	agfi	NOUN
assc-4621	221	77	0.91	0.91	NUM
assc-4621	221	78	≥0.90	≥0.90	PROPN
assc-4621	221	79	chau	chau	PROPN
assc-4621	221	80	&	&	CCONJ
assc-4621	221	81	hu	hu	PROPN
assc-4621	221	82	,	,	PUNCT
assc-4621	221	83	2001	2001	NUM
assc-4621	221	84	good	good	ADJ
assc-4621	221	85	pclose	pclose	PROPN
assc-4621	221	86	0.111	0.111	NUM
assc-4621	221	87	>	>	SYM
assc-4621	221	88	0	0	NUM
assc-4621	221	89	.05	.05	NUM
assc-4621	221	90	byrne,1994	byrne,1994	NOUN
assc-4621	221	91	excellent	excellent	ADJ
assc-4621	221	92	rmsea	rmsea	NOUN
assc-4621	221	93	0.052	0.052	NUM
assc-4621	221	94	≤	≤	NOUN
assc-4621	221	95	0.06	0.06	NUM
assc-4621	221	96	bazzogiand	bazzogiand	PROPN
assc-4621	221	97	yi	yi	PROPN
assc-4621	221	98	,	,	PUNCT
assc-4621	221	99	1988	1988	NUM
assc-4621	221	100	excellent	excellent	ADJ
assc-4621	221	101	source	source	NOUN
assc-4621	221	102	:	:	PUNCT
assc-4621	221	103	primary	primary	ADJ
assc-4621	221	104	data	datum	NOUN
assc-4621	221	105	,	,	PUNCT
assc-4621	221	106	2020	2020	NUM
assc-4621	221	107	-	-	SYM
assc-4621	221	108	2021	2021	NUM
assc-4621	221	109	.	.	PUNCT
assc-4621	222	1	hypothetical	hypothetical	ADJ
assc-4621	222	2	result	result	NOUN
assc-4621	222	3	:	:	PUNCT
assc-4621	222	4	result	result	NOUN
assc-4621	222	5	obtained	obtain	VERB
assc-4621	222	6	from	from	ADP
assc-4621	222	7	hypothesis	hypothesis	NOUN
assc-4621	222	8	test	test	NOUN
assc-4621	222	9	are	be	AUX
assc-4621	222	10	presented	present	VERB
assc-4621	222	11	in	in	ADP
assc-4621	222	12	the	the	DET
assc-4621	222	13	table	table	NOUN
assc-4621	222	14	below	below	ADV
assc-4621	222	15	.	.	PUNCT
assc-4621	223	1	table	table	NOUN
assc-4621	223	2	4	4	NUM
assc-4621	223	3	.	.	PUNCT
assc-4621	224	1	results	result	NOUN
assc-4621	224	2	of	of	ADP
assc-4621	224	3	the	the	DET
assc-4621	224	4	hypotheses	hypothesis	NOUN
assc-4621	224	5	test	test	NOUN
assc-4621	224	6	associations	association	NOUN
assc-4621	224	7	between	between	ADP
assc-4621	224	8	variables	variable	NOUN
assc-4621	224	9	regression	regression	VERB
assc-4621	224	10	weights	weight	VERB
assc-4621	224	11	est	est	X
assc-4621	224	12	.	.	PUNCT
assc-4621	225	1	s.e	s.e	PROPN
assc-4621	225	2	.	.	PROPN
assc-4621	225	3	c.r	c.r	PROPN
assc-4621	225	4	.	.	PUNCT
assc-4621	226	1	p	p	PROPN
assc-4621	226	2	comm	comm	NOUN
assc-4621	226	3	cs	cs	PROPN
assc-4621	226	4	.123	.123	NUM
assc-4621	226	5	.020	.020	NUM
assc-4621	226	6	3.980	3.980	NUM
assc-4621	226	7	*	*	PUNCT
assc-4621	227	1	*	*	PUNCT
assc-4621	227	2	*	*	PUNCT
assc-4621	227	3	cmg	cmg	PROPN
assc-4621	227	4	cs	cs	PROPN
assc-4621	227	5	.160	.160	NUM
assc-4621	227	6	.022	.022	NUM
assc-4621	227	7	7.434	7.434	NUM
assc-4621	227	8	*	*	PUNCT
assc-4621	227	9	*	*	PUNCT
assc-4621	227	10	*	*	PUNCT
assc-4621	227	11	res	res	PROPN
assc-4621	227	12	cs	cs	PROPN
assc-4621	227	13	.112	.112	NUM
assc-4621	227	14	.035	.035	NUM
assc-4621	227	15	3.426	3.426	NUM
assc-4621	227	16	*	*	PUNCT
assc-4621	227	17	*	*	PUNCT
assc-4621	227	18	*	*	PUNCT
assc-4621	227	19	eou	eou	PROPN
assc-4621	227	20	cs	cs	PROPN
assc-4621	227	21	.234	.234	NUM
assc-4621	227	22	.036	.036	NUM
assc-4621	227	23	1.700	1.700	NUM
assc-4621	227	24	.030	.030	NUM
assc-4621	227	25	cus	cus	PROPN
assc-4621	227	26	cs	cs	PROPN
assc-4621	227	27	.080	.080	NUM
assc-4621	227	28	.026	.026	NUM
assc-4621	227	29	1.367	1.367	NUM
assc-4621	227	30	.040	.040	NUM
assc-4621	227	31	see	see	VERB
assc-4621	227	32	cs	cs	PROPN
assc-4621	227	33	.049	.049	NUM
assc-4621	227	34	.022	.022	NUM
assc-4621	227	35	2.216	2.216	NUM
assc-4621	227	36	.023	.023	NUM
assc-4621	227	37	sec	sec	PROPN
assc-4621	227	38	cs	cs	PROPN
assc-4621	227	39	.263	.263	NUM
assc-4621	227	40	.022	.022	NUM
assc-4621	227	41	4.234	4.234	NUM
assc-4621	227	42	*	*	PUNCT
assc-4621	227	43	*	*	PUNCT
assc-4621	227	44	*	*	PUNCT
assc-4621	227	45	com	com	NOUN
assc-4621	227	46	cs	cs	PROPN
assc-4621	227	47	.143	.143	NUM
assc-4621	227	48	.028	.028	NUM
assc-4621	227	49	3.231	3.231	NUM
assc-4621	227	50	*	*	PUNCT
assc-4621	227	51	*	*	PUNCT
assc-4621	227	52	*	*	PUNCT
assc-4621	227	53	bon	bon	PROPN
assc-4621	227	54	cs	cs	PROPN
assc-4621	227	55	.103	.103	NUM
assc-4621	227	56	.018	.018	NUM
assc-4621	227	57	5.695	5.695	NUM
assc-4621	227	58	*	*	PUNCT
assc-4621	227	59	*	*	PUNCT
assc-4621	227	60	*	*	PUNCT
assc-4621	227	61	tru	tru	PROPN
assc-4621	227	62	cs	cs	PROPN
assc-4621	227	63	.122	.122	NUM
assc-4621	227	64	.019	.019	NUM
assc-4621	227	65	6.358	6.358	NUM
assc-4621	227	66	*	*	PUNCT
assc-4621	227	67	*	*	PUNCT
assc-4621	227	68	*	*	PUNCT
assc-4621	227	69	source	source	NOUN
assc-4621	227	70	:	:	PUNCT
assc-4621	227	71	primary	primary	ADJ
assc-4621	227	72	data	datum	NOUN
assc-4621	227	73	,	,	PUNCT
assc-4621	227	74	2020	2020	NUM
assc-4621	227	75	-	-	SYM
assc-4621	227	76	21	21	NUM
assc-4621	227	77	.	.	PUNCT
assc-4621	228	1	the	the	DET
assc-4621	228	2	findings	finding	NOUN
assc-4621	228	3	revealed	reveal	VERB
assc-4621	228	4	that	that	SCONJ
assc-4621	228	5	dedication	dedication	NOUN
assc-4621	228	6	,	,	PUNCT
assc-4621	228	7	conflict	conflict	NOUN
assc-4621	228	8	management	management	NOUN
assc-4621	228	9	,	,	PUNCT
assc-4621	228	10	responsiveness	responsiveness	NOUN
assc-4621	228	11	,	,	PUNCT
assc-4621	228	12	convenience	convenience	NOUN
assc-4621	228	13	of	of	ADP
assc-4621	228	14	use	use	NOUN
assc-4621	228	15	,	,	PUNCT
assc-4621	228	16	service	service	NOUN
assc-4621	228	17	expense	expense	NOUN
assc-4621	228	18	,	,	PUNCT
assc-4621	228	19	security	security	NOUN
assc-4621	228	20	,	,	PUNCT
assc-4621	228	21	communication	communication	NOUN
assc-4621	228	22	,	,	PUNCT
assc-4621	228	23	bonding	bonding	NOUN
assc-4621	228	24	,	,	PUNCT
assc-4621	228	25	and	and	CCONJ
assc-4621	228	26	trust	trust	NOUN
assc-4621	228	27	all	all	PRON
assc-4621	228	28	had	have	VERB
assc-4621	228	29	good	good	ADJ
assc-4621	228	30	and	and	CCONJ
assc-4621	228	31	negative	negative	ADJ
assc-4621	228	32	effects	effect	NOUN
assc-4621	228	33	on	on	ADP
assc-4621	228	34	customer	customer	NOUN
assc-4621	228	35	satisfaction	satisfaction	NOUN
assc-4621	228	36	.	.	PUNCT
assc-4621	229	1	previous	previous	ADJ
assc-4621	229	2	research	research	NOUN
assc-4621	229	3	is	be	AUX
assc-4621	229	4	conceptually	conceptually	ADV
assc-4621	229	5	and	and	CCONJ
assc-4621	229	6	empirically	empirically	ADV
assc-4621	229	7	consistent	consistent	ADJ
assc-4621	229	8	with	with	ADP
assc-4621	229	9	the	the	DET
assc-4621	229	10	findings	finding	NOUN
assc-4621	229	11	.	.	PUNCT
assc-4621	230	1	the	the	DET
assc-4621	230	2	model	model	NOUN
assc-4621	230	3	’s	’s	PART
assc-4621	230	4	data	datum	NOUN
assc-4621	230	5	revealed	reveal	VERB
assc-4621	230	6	that	that	SCONJ
assc-4621	230	7	there	there	PRON
assc-4621	230	8	is	be	VERB
assc-4621	230	9	a	a	DET
assc-4621	230	10	direct	direct	ADJ
assc-4621	230	11	association	association	NOUN
assc-4621	230	12	between	between	ADP
assc-4621	230	13	e	e	PROPN
assc-4621	230	14	-	-	PROPN
assc-4621	230	15	rm	rm	NOUN
assc-4621	230	16	dimensions	dimension	NOUN
assc-4621	230	17	and	and	CCONJ
assc-4621	230	18	customer	customer	NOUN
assc-4621	230	19	satisfaction	satisfaction	NOUN
assc-4621	230	20	,	,	PUNCT
assc-4621	230	21	as	as	ADV
assc-4621	230	22	well	well	ADV
assc-4621	230	23	as	as	ADP
assc-4621	230	24	other	other	ADJ
assc-4621	230	25	aspects	aspect	NOUN
assc-4621	230	26	of	of	ADP
assc-4621	230	27	the	the	DET
assc-4621	230	28	bank	bank	NOUN
assc-4621	230	29	’s	’s	PART
assc-4621	230	30	study	study	NOUN
assc-4621	230	31	.	.	PUNCT
assc-4621	231	1	as	as	ADP
assc-4621	231	2	a	a	DET
assc-4621	231	3	result	result	NOUN
assc-4621	231	4	,	,	PUNCT
assc-4621	231	5	the	the	DET
assc-4621	231	6	research	research	NOUN
assc-4621	231	7	model	model	NOUN
assc-4621	231	8	’s	’s	PART
assc-4621	231	9	major	major	ADJ
assc-4621	231	10	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	231	11	advances	advance	NOUN
assc-4621	231	12	in	in	ADP
assc-4621	231	13	social	social	ADJ
assc-4621	231	14	science	science	NOUN
assc-4621	231	15	and	and	CCONJ
assc-4621	231	16	culture	culture	NOUN
assc-4621	231	17	vol	vol	NOUN
assc-4621	231	18	.	.	PROPN
assc-4621	232	1	4	4	NUM
assc-4621	232	2	,	,	PUNCT
assc-4621	232	3	no	no	INTJ
assc-4621	232	4	.	.	NOUN
assc-4621	232	5	2	2	NUM
assc-4621	232	6	,	,	PUNCT
assc-4621	232	7	2022	2022	NUM
assc-4621	232	8	13	13	NUM
assc-4621	232	9	published	publish	VERB
assc-4621	232	10	by	by	ADP
assc-4621	232	11	scholink	scholink	PROPN
assc-4621	232	12	inc	inc	PROPN
assc-4621	232	13	.	.	PROPN
assc-4621	232	14	findings	finding	NOUN
assc-4621	232	15	confirm	confirm	VERB
assc-4621	232	16	the	the	DET
assc-4621	232	17	hypothesis	hypothesis	NOUN
assc-4621	232	18	that	that	SCONJ
assc-4621	232	19	e	e	PROPN
assc-4621	232	20	-	-	PROPN
assc-4621	232	21	rm	rm	ADJ
assc-4621	232	22	characteristics	characteristic	NOUN
assc-4621	232	23	have	have	VERB
assc-4621	232	24	a	a	DET
assc-4621	232	25	considerable	considerable	ADJ
assc-4621	232	26	impact	impact	NOUN
assc-4621	232	27	on	on	ADP
assc-4621	232	28	customer	customer	NOUN
assc-4621	232	29	satisfaction	satisfaction	NOUN
assc-4621	232	30	in	in	ADP
assc-4621	232	31	bangladesh	bangladesh	PROPN
assc-4621	232	32	’s	’s	PART
assc-4621	232	33	banking	banking	NOUN
assc-4621	232	34	sector	sector	NOUN
assc-4621	232	35	.	.	PUNCT
assc-4621	233	1	prospects	prospect	NOUN
assc-4621	233	2	of	of	ADP
assc-4621	233	3	e	e	NOUN
assc-4621	233	4	-	-	NOUN
assc-4621	233	5	rm	rm	PROPN
assc-4621	233	6	in	in	ADP
assc-4621	233	7	bangladesh	bangladesh	PROPN
assc-4621	233	8	:	:	PUNCT
assc-4621	233	9	prospects	prospect	NOUN
assc-4621	233	10	of	of	ADP
assc-4621	233	11	e	e	NOUN
assc-4621	233	12	-	-	NOUN
assc-4621	233	13	rm	rm	NOUN
assc-4621	233	14	in	in	ADP
assc-4621	233	15	the	the	DET
assc-4621	233	16	banking	banking	NOUN
assc-4621	233	17	sector	sector	NOUN
assc-4621	233	18	of	of	ADP
assc-4621	233	19	bangladesh	bangladesh	NOUN
assc-4621	233	20	are	be	AUX
assc-4621	233	21	extremely	extremely	ADV
assc-4621	233	22	huge	huge	ADJ
assc-4621	233	23	because	because	SCONJ
assc-4621	233	24	of	of	ADP
assc-4621	233	25	the	the	DET
assc-4621	233	26	following	follow	VERB
assc-4621	233	27	reasons	reason	NOUN
assc-4621	233	28	:	:	PUNCT
assc-4621	233	29	1	1	X
assc-4621	233	30	)	)	PUNCT
assc-4621	233	31	all	all	DET
assc-4621	233	32	private	private	ADJ
assc-4621	233	33	banks	bank	NOUN
assc-4621	233	34	,	,	PUNCT
assc-4621	233	35	both	both	CCONJ
assc-4621	233	36	local	local	ADJ
assc-4621	233	37	and	and	CCONJ
assc-4621	233	38	foreign	foreign	ADJ
assc-4621	233	39	,	,	PUNCT
assc-4621	233	40	have	have	AUX
assc-4621	233	41	adopted	adopt	VERB
assc-4621	233	42	extensive	extensive	ADJ
assc-4621	233	43	e	e	NOUN
assc-4621	233	44	-	-	NOUN
assc-4621	233	45	banking	banking	NOUN
assc-4621	233	46	.	.	PUNCT
assc-4621	234	1	besides	besides	SCONJ
assc-4621	234	2	private	private	ADJ
assc-4621	234	3	commercial	commercial	ADJ
assc-4621	234	4	banks	bank	NOUN
assc-4621	234	5	,	,	PUNCT
assc-4621	234	6	government	government	NOUN
assc-4621	234	7	banks	bank	NOUN
assc-4621	234	8	are	be	AUX
assc-4621	234	9	also	also	ADV
assc-4621	234	10	becoming	becoming	AUX
assc-4621	234	11	used	use	VERB
assc-4621	234	12	to	to	ADP
assc-4621	234	13	this	this	DET
assc-4621	234	14	service	service	NOUN
assc-4621	234	15	.	.	PUNCT
assc-4621	235	1	2	2	X
assc-4621	235	2	)	)	PUNCT
assc-4621	235	3	the	the	DET
assc-4621	235	4	number	number	NOUN
assc-4621	235	5	of	of	ADP
assc-4621	235	6	educated	educate	VERB
assc-4621	235	7	clients	client	NOUN
assc-4621	235	8	of	of	ADP
assc-4621	235	9	banks	bank	NOUN
assc-4621	235	10	is	be	AUX
assc-4621	235	11	increasing	increase	VERB
assc-4621	235	12	day	day	NOUN
assc-4621	235	13	by	by	ADP
assc-4621	235	14	day	day	NOUN
assc-4621	235	15	,	,	PUNCT
assc-4621	235	16	which	which	PRON
assc-4621	235	17	also	also	ADV
assc-4621	235	18	enhances	enhance	VERB
assc-4621	235	19	the	the	DET
assc-4621	235	20	adoption	adoption	NOUN
assc-4621	235	21	rate	rate	NOUN
assc-4621	235	22	of	of	ADP
assc-4621	235	23	e	e	NOUN
assc-4621	235	24	-	-	NOUN
assc-4621	235	25	banking	banking	NOUN
assc-4621	235	26	and	and	CCONJ
assc-4621	235	27	e	e	NOUN
assc-4621	235	28	-	-	NOUN
assc-4621	235	29	relationship	relationship	NOUN
assc-4621	235	30	marketing	marketing	NOUN
assc-4621	235	31	.	.	PUNCT
assc-4621	236	1	3	3	X
assc-4621	236	2	)	)	PUNCT
assc-4621	236	3	infrastructural	infrastructural	ADJ
assc-4621	236	4	facilities	facility	NOUN
assc-4621	236	5	regarding	regard	VERB
assc-4621	236	6	e	e	NOUN
assc-4621	236	7	-	-	NOUN
assc-4621	236	8	relationship	relationship	NOUN
assc-4621	236	9	marketing	marketing	NOUN
assc-4621	236	10	have	have	AUX
assc-4621	236	11	also	also	ADV
assc-4621	236	12	increased	increase	VERB
assc-4621	236	13	in	in	ADP
assc-4621	236	14	our	our	PRON
assc-4621	236	15	country	country	NOUN
assc-4621	236	16	.	.	PUNCT
assc-4621	237	1	specifically	specifically	ADV
assc-4621	237	2	,	,	PUNCT
assc-4621	237	3	electricity	electricity	NOUN
assc-4621	237	4	,	,	PUNCT
assc-4621	237	5	internet	internet	NOUN
assc-4621	237	6	access	access	NOUN
assc-4621	237	7	,	,	PUNCT
assc-4621	237	8	and	and	CCONJ
assc-4621	237	9	computers	computer	NOUN
assc-4621	237	10	and	and	CCONJ
assc-4621	237	11	high	high	ADJ
assc-4621	237	12	-	-	PUNCT
assc-4621	237	13	end	end	NOUN
assc-4621	237	14	software	software	NOUN
assc-4621	237	15	.	.	PUNCT
assc-4621	238	1	4	4	X
assc-4621	238	2	)	)	PUNCT
assc-4621	238	3	on	on	ADP
assc-4621	238	4	behalf	behalf	NOUN
assc-4621	238	5	of	of	ADP
assc-4621	238	6	the	the	DET
assc-4621	238	7	government	government	NOUN
assc-4621	238	8	,	,	PUNCT
assc-4621	238	9	bangladesh	bangladesh	PROPN
assc-4621	238	10	bank	bank	PROPN
assc-4621	238	11	,	,	PUNCT
assc-4621	238	12	the	the	DET
assc-4621	238	13	higher	high	ADJ
assc-4621	238	14	regulatory	regulatory	ADJ
assc-4621	238	15	body	body	NOUN
assc-4621	238	16	in	in	ADP
assc-4621	238	17	the	the	DET
assc-4621	238	18	banking	banking	NOUN
assc-4621	238	19	sector	sector	NOUN
assc-4621	238	20	,	,	PUNCT
assc-4621	238	21	has	have	AUX
assc-4621	238	22	taken	take	VERB
assc-4621	238	23	the	the	DET
assc-4621	238	24	necessary	necessary	ADJ
assc-4621	238	25	steps	step	NOUN
assc-4621	238	26	to	to	PART
assc-4621	238	27	strengthen	strengthen	VERB
assc-4621	238	28	these	these	DET
assc-4621	238	29	services	service	NOUN
assc-4621	238	30	.	.	PUNCT
assc-4621	239	1	5	5	X
assc-4621	239	2	)	)	PUNCT
assc-4621	239	3	the	the	DET
assc-4621	239	4	country	country	NOUN
assc-4621	239	5	is	be	AUX
assc-4621	239	6	advancing	advance	VERB
assc-4621	239	7	gradually	gradually	ADV
assc-4621	239	8	to	to	ADP
assc-4621	239	9	digitalization	digitalization	NOUN
assc-4621	239	10	,	,	PUNCT
assc-4621	239	11	which	which	PRON
assc-4621	239	12	is	be	AUX
assc-4621	239	13	beneficial	beneficial	ADJ
assc-4621	239	14	to	to	ADP
assc-4621	239	15	the	the	DET
assc-4621	239	16	flourishing	flourishing	NOUN
assc-4621	239	17	of	of	ADP
assc-4621	239	18	these	these	DET
assc-4621	239	19	services	service	NOUN
assc-4621	239	20	.	.	PUNCT
assc-4621	240	1	6	6	NUM
assc-4621	240	2	)	)	PUNCT
assc-4621	240	3	besides	besides	SCONJ
assc-4621	240	4	education	education	NOUN
assc-4621	240	5	,	,	PUNCT
assc-4621	240	6	technological	technological	ADJ
assc-4621	240	7	knowledge	knowledge	NOUN
assc-4621	240	8	of	of	ADP
assc-4621	240	9	clients	client	NOUN
assc-4621	240	10	has	have	AUX
assc-4621	240	11	also	also	ADV
assc-4621	240	12	increased	increase	VERB
assc-4621	240	13	,	,	PUNCT
assc-4621	240	14	which	which	PRON
assc-4621	240	15	helps	help	VERB
assc-4621	240	16	to	to	PART
assc-4621	240	17	adopt	adopt	VERB
assc-4621	240	18	this	this	DET
assc-4621	240	19	service	service	NOUN
assc-4621	240	20	.	.	PUNCT
assc-4621	241	1	7	7	X
assc-4621	241	2	)	)	PUNCT
assc-4621	241	3	various	various	ADJ
assc-4621	241	4	supportive	supportive	ADJ
assc-4621	241	5	apps	app	NOUN
assc-4621	241	6	to	to	PART
assc-4621	241	7	maintain	maintain	VERB
assc-4621	241	8	proper	proper	ADJ
assc-4621	241	9	relationship	relationship	NOUN
assc-4621	241	10	is	be	AUX
assc-4621	241	11	now	now	ADV
assc-4621	241	12	available	available	ADJ
assc-4621	241	13	.	.	PUNCT
assc-4621	242	1	8)	8)	NUM
assc-4621	242	2	policy	policy	NOUN
assc-4621	242	3	makers	maker	NOUN
assc-4621	242	4	in	in	ADP
assc-4621	242	5	the	the	DET
assc-4621	242	6	banking	banking	NOUN
assc-4621	242	7	sector	sector	NOUN
assc-4621	242	8	have	have	AUX
assc-4621	242	9	understood	understand	VERB
assc-4621	242	10	the	the	DET
assc-4621	242	11	necessity	necessity	NOUN
assc-4621	242	12	of	of	ADP
assc-4621	242	13	e	e	NOUN
assc-4621	242	14	-	-	NOUN
assc-4621	242	15	relationships	relationship	NOUN
assc-4621	242	16	and	and	CCONJ
assc-4621	242	17	continuous	continuous	ADJ
assc-4621	242	18	steps	step	NOUN
assc-4621	242	19	have	have	AUX
assc-4621	242	20	been	be	AUX
assc-4621	242	21	taken	take	VERB
assc-4621	242	22	for	for	ADP
assc-4621	242	23	its	its	PRON
assc-4621	242	24	improvement	improvement	NOUN
assc-4621	242	25	.	.	PUNCT
assc-4621	243	1	the	the	DET
assc-4621	243	2	study	study	NOUN
assc-4621	243	3	’s	’s	PART
assc-4621	243	4	first	first	ADJ
assc-4621	243	5	objective	objective	NOUN
assc-4621	243	6	,	,	PUNCT
assc-4621	243	7	to	to	PART
assc-4621	243	8	find	find	VERB
assc-4621	243	9	out	out	ADP
assc-4621	243	10	the	the	DET
assc-4621	243	11	impact	impact	NOUN
assc-4621	243	12	of	of	ADP
assc-4621	243	13	e	e	NOUN
assc-4621	243	14	-	-	NOUN
assc-4621	243	15	relationship	relationship	NOUN
assc-4621	243	16	marketing	marketing	NOUN
assc-4621	243	17	dimensions	dimension	NOUN
assc-4621	243	18	on	on	ADP
assc-4621	243	19	customer	customer	NOUN
assc-4621	243	20	satisfaction	satisfaction	NOUN
assc-4621	243	21	was	be	AUX
assc-4621	243	22	met	meet	VERB
assc-4621	243	23	and	and	CCONJ
assc-4621	243	24	prospects	prospect	NOUN
assc-4621	243	25	5	5	NUM
assc-4621	243	26	.	.	PUNCT
assc-4621	244	1	conclusion	conclusion	NOUN
assc-4621	244	2	the	the	DET
assc-4621	244	3	model	model	NOUN
assc-4621	244	4	represented	represent	VERB
assc-4621	244	5	in	in	ADP
assc-4621	244	6	the	the	DET
assc-4621	244	7	study	study	NOUN
assc-4621	244	8	can	can	AUX
assc-4621	244	9	be	be	AUX
assc-4621	244	10	used	use	VERB
assc-4621	244	11	as	as	ADP
assc-4621	244	12	a	a	DET
assc-4621	244	13	practical	practical	ADJ
assc-4621	244	14	as	as	ADV
assc-4621	244	15	well	well	ADV
assc-4621	244	16	as	as	ADP
assc-4621	244	17	a	a	DET
assc-4621	244	18	theoretical	theoretical	ADJ
assc-4621	244	19	platform	platform	NOUN
assc-4621	244	20	for	for	ADP
assc-4621	244	21	the	the	DET
assc-4621	244	22	development	development	NOUN
assc-4621	244	23	of	of	ADP
assc-4621	244	24	electronic	electronic	ADJ
assc-4621	244	25	-	-	PUNCT
assc-4621	244	26	relationship	relationship	NOUN
assc-4621	244	27	marketing	marketing	NOUN
assc-4621	244	28	(	(	PUNCT
assc-4621	244	29	e	e	NOUN
assc-4621	244	30	-	-	NOUN
assc-4621	244	31	rm	rm	NOUN
assc-4621	244	32	)	)	PUNCT
assc-4621	244	33	in	in	ADP
assc-4621	244	34	the	the	DET
assc-4621	244	35	banking	banking	NOUN
assc-4621	244	36	sector	sector	NOUN
assc-4621	244	37	of	of	ADP
assc-4621	244	38	bangladesh	bangladesh	NOUN
assc-4621	244	39	as	as	ADP
assc-4621	244	40	success	success	NOUN
assc-4621	244	41	in	in	ADP
assc-4621	244	42	this	this	DET
assc-4621	244	43	sector	sector	NOUN
assc-4621	244	44	mainly	mainly	ADV
assc-4621	244	45	depends	depend	VERB
assc-4621	244	46	on	on	ADP
assc-4621	244	47	long	long	ADJ
assc-4621	244	48	-	-	PUNCT
assc-4621	244	49	term	term	NOUN
assc-4621	244	50	relationship	relationship	NOUN
assc-4621	244	51	with	with	ADP
assc-4621	244	52	customers	customer	NOUN
assc-4621	244	53	.	.	PUNCT
assc-4621	245	1	this	this	DET
assc-4621	245	2	model	model	NOUN
assc-4621	245	3	can	can	AUX
assc-4621	245	4	also	also	ADV
assc-4621	245	5	be	be	AUX
assc-4621	245	6	applied	apply	VERB
assc-4621	245	7	to	to	ADP
assc-4621	245	8	other	other	ADJ
assc-4621	245	9	service	service	NOUN
assc-4621	245	10	sectors	sector	NOUN
assc-4621	245	11	in	in	ADP
assc-4621	245	12	home	home	NOUN
assc-4621	245	13	and	and	CCONJ
assc-4621	245	14	abroad	abroad	ADV
assc-4621	245	15	.	.	PUNCT
assc-4621	246	1	the	the	DET
assc-4621	246	2	findings	finding	NOUN
assc-4621	246	3	of	of	ADP
assc-4621	246	4	the	the	DET
assc-4621	246	5	study	study	NOUN
assc-4621	246	6	will	will	AUX
assc-4621	246	7	contribute	contribute	VERB
assc-4621	246	8	to	to	ADP
assc-4621	246	9	the	the	DET
assc-4621	246	10	growing	grow	VERB
assc-4621	246	11	body	body	NOUN
assc-4621	246	12	of	of	ADP
assc-4621	246	13	knowledge	knowledge	NOUN
assc-4621	246	14	in	in	ADP
assc-4621	246	15	e	e	PROPN
assc-4621	246	16	-	-	NOUN
assc-4621	246	17	rm	rm	NOUN
assc-4621	246	18	as	as	ADV
assc-4621	246	19	well	well	ADV
assc-4621	246	20	as	as	ADP
assc-4621	246	21	service	service	NOUN
assc-4621	246	22	marketing	marketing	NOUN
assc-4621	246	23	.	.	PUNCT
assc-4621	247	1	the	the	DET
assc-4621	247	2	findings	finding	NOUN
assc-4621	247	3	will	will	AUX
assc-4621	247	4	also	also	ADV
assc-4621	247	5	be	be	AUX
assc-4621	247	6	beneficial	beneficial	ADJ
assc-4621	247	7	for	for	ADP
assc-4621	247	8	customers	customer	NOUN
assc-4621	247	9	and	and	CCONJ
assc-4621	247	10	bankers	banker	NOUN
assc-4621	247	11	in	in	ADP
assc-4621	247	12	bangladesh	bangladesh	PROPN
assc-4621	247	13	.	.	PUNCT
assc-4621	248	1	the	the	DET
assc-4621	248	2	data	data	NOUN
assc-4621	248	3	collection	collection	NOUN
assc-4621	248	4	was	be	AUX
assc-4621	248	5	very	very	ADV
assc-4621	248	6	time	time	NOUN
assc-4621	248	7	consuming	consume	VERB
assc-4621	248	8	as	as	ADV
assc-4621	248	9	well	well	ADV
assc-4621	248	10	as	as	ADV
assc-4621	248	11	expensive	expensive	ADJ
assc-4621	248	12	.	.	PUNCT
assc-4621	249	1	this	this	DET
assc-4621	249	2	study	study	NOUN
assc-4621	249	3	was	be	AUX
assc-4621	249	4	a	a	DET
assc-4621	249	5	paper	paper	NOUN
assc-4621	249	6	-	-	PUNCT
assc-4621	249	7	based	base	VERB
assc-4621	249	8	survey	survey	NOUN
assc-4621	249	9	.	.	PUNCT
assc-4621	250	1	the	the	DET
assc-4621	250	2	country	country	NOUN
assc-4621	250	3	which	which	PRON
assc-4621	250	4	is	be	AUX
assc-4621	250	5	advanced	advanced	ADJ
assc-4621	250	6	in	in	ADP
assc-4621	250	7	internet	internet	NOUN
assc-4621	250	8	use	use	NOUN
assc-4621	250	9	can	can	AUX
assc-4621	250	10	do	do	VERB
assc-4621	250	11	research	research	NOUN
assc-4621	250	12	through	through	ADP
assc-4621	250	13	an	an	DET
assc-4621	250	14	internet	internet	NOUN
assc-4621	250	15	-	-	PUNCT
assc-4621	250	16	based	base	VERB
assc-4621	250	17	survey	survey	NOUN
assc-4621	250	18	because	because	SCONJ
assc-4621	250	19	more	more	ADJ
assc-4621	250	20	respondents	respondent	NOUN
assc-4621	250	21	’	'	PUNCT
assc-4621	250	22	opinions	opinion	NOUN
assc-4621	250	23	are	be	AUX
assc-4621	250	24	possible	possible	ADJ
assc-4621	250	25	to	to	PART
assc-4621	250	26	collect	collect	VERB
assc-4621	250	27	for	for	ADP
assc-4621	250	28	generalization	generalization	NOUN
assc-4621	250	29	of	of	ADP
assc-4621	250	30	the	the	DET
assc-4621	250	31	results	result	NOUN
assc-4621	250	32	.	.	PUNCT
assc-4621	251	1	this	this	DET
assc-4621	251	2	study	study	NOUN
assc-4621	251	3	focuses	focus	VERB
assc-4621	251	4	on	on	ADP
assc-4621	251	5	e	e	NOUN
assc-4621	251	6	-	-	NOUN
assc-4621	251	7	rm	rm	NOUN
assc-4621	251	8	in	in	ADP
assc-4621	251	9	the	the	DET
assc-4621	251	10	banking	banking	NOUN
assc-4621	251	11	sector	sector	NOUN
assc-4621	251	12	of	of	ADP
assc-4621	251	13	bangladesh	bangladesh	NOUN
assc-4621	251	14	;	;	PUNCT
assc-4621	251	15	further	further	ADJ
assc-4621	251	16	study	study	NOUN
assc-4621	251	17	may	may	AUX
assc-4621	251	18	extend	extend	VERB
assc-4621	251	19	to	to	ADP
assc-4621	251	20	other	other	ADJ
assc-4621	251	21	sectors	sector	NOUN
assc-4621	251	22	of	of	ADP
assc-4621	251	23	bangladesh	bangladesh	PROPN
assc-4621	251	24	.	.	PUNCT
assc-4621	252	1	acknowledgment	acknowledgment	NOUN
assc-4621	252	2	first	first	ADV
assc-4621	252	3	of	of	ADP
assc-4621	252	4	all	all	PRON
assc-4621	252	5	,	,	PUNCT
assc-4621	252	6	our	our	PRON
assc-4621	252	7	praise	praise	NOUN
assc-4621	252	8	to	to	ADP
assc-4621	252	9	god	god	PROPN
assc-4621	252	10	without	without	ADP
assc-4621	252	11	whom	whom	PRON
assc-4621	252	12	we	we	PRON
assc-4621	252	13	would	would	AUX
assc-4621	252	14	have	have	AUX
assc-4621	252	15	failed	fail	VERB
assc-4621	252	16	to	to	PART
assc-4621	252	17	succeed	succeed	VERB
assc-4621	252	18	.	.	PUNCT
assc-4621	253	1	we	we	PRON
assc-4621	253	2	appreciate	appreciate	VERB
assc-4621	253	3	the	the	DET
assc-4621	253	4	support	support	NOUN
assc-4621	253	5	and	and	CCONJ
assc-4621	253	6	enthusiasm	enthusiasm	NOUN
assc-4621	253	7	of	of	ADP
assc-4621	253	8	all	all	DET
assc-4621	253	9	the	the	DET
assc-4621	253	10	respondents	respondent	NOUN
assc-4621	253	11	of	of	ADP
assc-4621	253	12	surveys	survey	NOUN
assc-4621	253	13	conducted	conduct	VERB
assc-4621	253	14	and	and	CCONJ
assc-4621	253	15	the	the	DET
assc-4621	253	16	insightful	insightful	ADJ
assc-4621	253	17	information	information	NOUN
assc-4621	253	18	that	that	PRON
assc-4621	253	19	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	VERB
assc-4621	253	20	advances	advance	VERB
assc-4621	253	21	in	in	ADP
assc-4621	253	22	social	social	ADJ
assc-4621	253	23	science	science	NOUN
assc-4621	253	24	and	and	CCONJ
assc-4621	253	25	culture	culture	NOUN
assc-4621	253	26	vol	vol	NOUN
assc-4621	253	27	.	.	PROPN
assc-4621	254	1	4	4	NUM
assc-4621	254	2	,	,	PUNCT
assc-4621	254	3	no	no	INTJ
assc-4621	254	4	.	.	NOUN
assc-4621	254	5	2	2	NUM
assc-4621	254	6	,	,	PUNCT
assc-4621	254	7	2022	2022	NUM
assc-4621	254	8	14	14	NUM
assc-4621	254	9	published	publish	VERB
assc-4621	254	10	by	by	ADP
assc-4621	254	11	scholink	scholink	PROPN
assc-4621	254	12	inc	inc	PROPN
assc-4621	254	13	.	.	PUNCT
assc-4621	255	1	they	they	PRON
assc-4621	255	2	provided	provide	VERB
assc-4621	255	3	.	.	PUNCT
assc-4621	256	1	we	we	PRON
assc-4621	256	2	would	would	AUX
assc-4621	256	3	also	also	ADV
assc-4621	256	4	like	like	VERB
assc-4621	256	5	to	to	ADP
assc-4621	256	6	thanks	thank	NOUN
assc-4621	256	7	the	the	DET
assc-4621	256	8	assistance	assistance	NOUN
assc-4621	256	9	rendered	render	VERB
assc-4621	256	10	by	by	ADP
assc-4621	256	11	a	a	DET
assc-4621	256	12	number	number	NOUN
assc-4621	256	13	of	of	ADP
assc-4621	256	14	people	people	NOUN
assc-4621	256	15	during	during	ADP
assc-4621	256	16	the	the	DET
assc-4621	256	17	data	data	NOUN
assc-4621	256	18	collection	collection	NOUN
assc-4621	256	19	,	,	PUNCT
assc-4621	256	20	without	without	ADP
assc-4621	256	21	whom	whom	PRON
assc-4621	256	22	we	we	PRON
assc-4621	256	23	would	would	AUX
assc-4621	256	24	not	not	PART
assc-4621	256	25	have	have	AUX
assc-4621	256	26	been	be	AUX
assc-4621	256	27	able	able	ADJ
assc-4621	256	28	to	to	PART
assc-4621	256	29	gain	gain	VERB
assc-4621	256	30	access	access	NOUN
assc-4621	256	31	to	to	ADP
assc-4621	256	32	many	many	ADJ
assc-4621	256	33	of	of	ADP
assc-4621	256	34	the	the	DET
assc-4621	256	35	respondents	respondent	NOUN
assc-4621	256	36	.	.	PUNCT
assc-4621	257	1	we	we	PRON
assc-4621	257	2	are	be	AUX
assc-4621	257	3	also	also	ADV
assc-4621	257	4	grateful	grateful	ADJ
assc-4621	257	5	to	to	ADP
assc-4621	257	6	a	a	DET
assc-4621	257	7	lot	lot	NOUN
assc-4621	257	8	of	of	ADP
assc-4621	257	9	bankers	banker	NOUN
assc-4621	257	10	who	who	PRON
assc-4621	257	11	shared	share	VERB
assc-4621	257	12	their	their	PRON
assc-4621	257	13	idea	idea	NOUN
assc-4621	257	14	and	and	CCONJ
assc-4621	257	15	experience	experience	NOUN
assc-4621	257	16	with	with	ADP
assc-4621	257	17	us	we	PRON
assc-4621	257	18	.	.	PUNCT
assc-4621	258	1	we	we	PRON
assc-4621	258	2	can	can	AUX
assc-4621	258	3	not	not	PART
assc-4621	258	4	provide	provide	VERB
assc-4621	258	5	the	the	DET
assc-4621	258	6	name	name	NOUN
assc-4621	258	7	here	here	ADV
assc-4621	258	8	because	because	SCONJ
assc-4621	258	9	of	of	ADP
assc-4621	258	10	confidentiality	confidentiality	NOUN
assc-4621	258	11	but	but	CCONJ
assc-4621	258	12	many	many	ADJ
assc-4621	258	13	thanks	thank	NOUN
assc-4621	258	14	for	for	ADP
assc-4621	258	15	their	their	PRON
assc-4621	258	16	support	support	NOUN
assc-4621	258	17	.	.	PUNCT
assc-4621	259	1	references	reference	NOUN
assc-4621	259	2	akroush	akroush	NOUN
assc-4621	259	3	,	,	PUNCT
assc-4621	259	4	m.	m.	NOUN
assc-4621	259	5	n.	n.	PROPN
assc-4621	259	6	,	,	PUNCT
assc-4621	259	7	&	&	CCONJ
assc-4621	259	8	samen	samen	PROPN
assc-4621	259	9	,	,	PUNCT
assc-4621	259	10	a.	a.	NOUN
assc-4621	259	11	a.	a.	NOUN
assc-4621	259	12	(	(	PUNCT
assc-4621	259	13	2012	2012	NUM
assc-4621	259	14	)	)	PUNCT
assc-4621	259	15	.	.	PUNCT
assc-4621	260	1	an	an	DET
assc-4621	260	2	empirical	empirical	ADJ
assc-4621	260	3	investigation	investigation	NOUN
assc-4621	260	4	of	of	ADP
assc-4621	260	5	the	the	DET
assc-4621	260	6	mediating	mediate	VERB
assc-4621	260	7	role	role	NOUN
assc-4621	260	8	of	of	ADP
assc-4621	260	9	relationship	relationship	NOUN
assc-4621	260	10	marketing	marketing	NOUN
assc-4621	260	11	skills	skill	NOUN
assc-4621	260	12	on	on	ADP
assc-4621	260	13	the	the	DET
assc-4621	260	14	relationship	relationship	NOUN
assc-4621	260	15	between	between	ADP
assc-4621	260	16	customer	customer	NOUN
assc-4621	260	17	satisfaction	satisfaction	NOUN
assc-4621	260	18	and	and	CCONJ
assc-4621	260	19	customer	customer	NOUN
assc-4621	260	20	loyalty	loyalty	NOUN
assc-4621	260	21	.	.	PUNCT
assc-4621	261	1	journal	journal	NOUN
assc-4621	261	2	of	of	ADP
assc-4621	261	3	internet	internet	NOUN
assc-4621	261	4	marketing	marketing	NOUN
assc-4621	261	5	and	and	CCONJ
assc-4621	261	6	advertising	advertising	NOUN
assc-4621	261	7	,	,	PUNCT
assc-4621	261	8	7(1	7(1	NUM
assc-4621	261	9	)	)	PUNCT
assc-4621	261	10	,	,	PUNCT
assc-4621	261	11	1	1	NUM
assc-4621	261	12	-	-	SYM
assc-4621	261	13	10	10	NUM
assc-4621	261	14	.	.	PUNCT
assc-4621	262	1	https://doi.org/10.1504/ijima.2012.044956	https://doi.org/10.1504/ijima.2012.044956	PROPN
assc-4621	262	2	almohaimmeed	almohaimmeed	PROPN
assc-4621	262	3	,	,	PUNCT
assc-4621	262	4	b.	b.	PROPN
assc-4621	262	5	(	(	PUNCT
assc-4621	262	6	2019	2019	NUM
assc-4621	262	7	)	)	PUNCT
assc-4621	262	8	.	.	PUNCT
assc-4621	263	1	pillars	pillar	NOUN
assc-4621	263	2	of	of	ADP
assc-4621	263	3	customer	customer	NOUN
assc-4621	263	4	relations	relation	NOUN
assc-4621	263	5	:	:	PUNCT
assc-4621	263	6	an	an	DET
assc-4621	263	7	empirical	empirical	ADJ
assc-4621	263	8	study	study	NOUN
assc-4621	263	9	on	on	ADP
assc-4621	263	10	the	the	DET
assc-4621	263	11	influence	influence	NOUN
assc-4621	263	12	of	of	ADP
assc-4621	263	13	customer	customer	NOUN
assc-4621	263	14	satisfaction	satisfaction	NOUN
assc-4621	263	15	,	,	PUNCT
assc-4621	263	16	customer	customer	NOUN
assc-4621	263	17	loyalty	loyalty	NOUN
assc-4621	263	18	,	,	PUNCT
assc-4621	263	19	customer	customer	NOUN
assc-4621	263	20	profitability	profitability	NOUN
assc-4621	263	21	on	on	ADP
assc-4621	263	22	customer	customer	NOUN
assc-4621	263	23	retention	retention	NOUN
assc-4621	263	24	.	.	PUNCT
assc-4621	264	1	serbian	serbian	ADJ
assc-4621	264	2	journal	journal	PROPN
assc-4621	264	3	of	of	ADP
assc-4621	264	4	management	management	NOUN
assc-4621	264	5	,	,	PUNCT
assc-4621	264	6	14(2	14(2	NUM
assc-4621	264	7	)	)	PUNCT
assc-4621	264	8	,	,	PUNCT
assc-4621	264	9	421	421	NUM
assc-4621	264	10	-	-	SYM
assc-4621	264	11	435	435	NUM
assc-4621	264	12	.	.	PUNCT
assc-4621	265	1	https://doi.org/10.5937/sjm14-15517	https://doi.org/10.5937/sjm14-15517	PROPN
assc-4621	265	2	anderson	anderson	PROPN
assc-4621	265	3	,	,	PUNCT
assc-4621	265	4	e.	e.	PROPN
assc-4621	265	5	w.	w.	PROPN
assc-4621	265	6	,	,	PUNCT
assc-4621	265	7	fornell	fornell	PROPN
assc-4621	265	8	,	,	PUNCT
assc-4621	265	9	c.	c.	PROPN
assc-4621	265	10	,	,	PUNCT
assc-4621	265	11	&	&	CCONJ
assc-4621	265	12	lehmann	lehmann	PROPN
assc-4621	265	13	,	,	PUNCT
assc-4621	265	14	d.	d.	PROPN
assc-4621	265	15	r.	r.	PROPN
assc-4621	265	16	(	(	PUNCT
assc-4621	265	17	1994	1994	NUM
assc-4621	265	18	)	)	PUNCT
assc-4621	265	19	.	.	PUNCT
assc-4621	266	1	customer	customer	NOUN
assc-4621	266	2	satisfaction	satisfaction	NOUN
assc-4621	266	3	,	,	PUNCT
assc-4621	266	4	market	market	NOUN
assc-4621	266	5	share	share	NOUN
assc-4621	266	6	,	,	PUNCT
assc-4621	266	7	and	and	CCONJ
assc-4621	266	8	profitability	profitability	NOUN
assc-4621	266	9	:	:	PUNCT
assc-4621	266	10	findings	finding	NOUN
assc-4621	266	11	from	from	ADP
assc-4621	266	12	sweden	sweden	PROPN
assc-4621	266	13	.	.	PUNCT
assc-4621	267	1	journal	journal	PROPN
assc-4621	267	2	of	of	ADP
assc-4621	267	3	marketing	marketing	NOUN
assc-4621	267	4	,	,	PUNCT
assc-4621	267	5	58(3	58(3	NUM
assc-4621	267	6	)	)	PUNCT
assc-4621	267	7	,	,	PUNCT
assc-4621	267	8	53	53	NUM
assc-4621	267	9	-	-	SYM
assc-4621	267	10	66	66	NUM
assc-4621	267	11	.	.	PUNCT
assc-4621	268	1	https://doi.org/10.1177/002224299405800304	https://doi.org/10.1177/002224299405800304	PROPN
assc-4621	268	2	anderson	anderson	PROPN
assc-4621	268	3	,	,	PUNCT
assc-4621	268	4	r.	r.	PROPN
assc-4621	268	5	e.	e.	PROPN
assc-4621	268	6	,	,	PUNCT
assc-4621	268	7	&	&	CCONJ
assc-4621	268	8	srinivasan	srinivasan	PROPN
assc-4621	268	9	,	,	PUNCT
assc-4621	268	10	s.	s.	PROPN
assc-4621	268	11	s.	s.	PROPN
assc-4621	268	12	(	(	PUNCT
assc-4621	268	13	2003	2003	NUM
assc-4621	268	14	)	)	PUNCT
assc-4621	268	15	.	.	PUNCT
assc-4621	269	1	e	e	X
assc-4621	269	2	-	-	NOUN
assc-4621	269	3	satisfaction	satisfaction	NOUN
assc-4621	269	4	and	and	CCONJ
assc-4621	269	5	e	e	NOUN
assc-4621	269	6	-	-	NOUN
assc-4621	269	7	loyalty	loyalty	NOUN
assc-4621	269	8	:	:	PUNCT
assc-4621	269	9	a	a	DET
assc-4621	269	10	contingency	contingency	NOUN
assc-4621	269	11	frame	frame	NOUN
assc-4621	269	12	work	work	NOUN
assc-4621	269	13	.	.	PUNCT
assc-4621	270	1	journal	journal	PROPN
assc-4621	270	2	of	of	ADP
assc-4621	270	3	psychology	psychology	NOUN
assc-4621	270	4	&	&	CCONJ
assc-4621	270	5	marketing	marketing	NOUN
assc-4621	270	6	,	,	PUNCT
assc-4621	270	7	20(2	20(2	NUM
assc-4621	270	8	)	)	PUNCT
assc-4621	270	9	,	,	PUNCT
assc-4621	270	10	123	123	NUM
assc-4621	270	11	-	-	SYM
assc-4621	270	12	138	138	NUM
assc-4621	270	13	.	.	PUNCT
assc-4621	271	1	https://doi.org/10.1002/mar.10063	https://doi.org/10.1002/mar.10063	PROPN
assc-4621	271	2	anwar	anwar	PROPN
assc-4621	271	3	,	,	PUNCT
assc-4621	271	4	a.	a.	NOUN
assc-4621	271	5	(	(	PUNCT
assc-4621	271	6	2012	2012	NUM
assc-4621	271	7	)	)	PUNCT
assc-4621	271	8	.	.	PUNCT
assc-4621	272	1	e	e	X
assc-4621	272	2	-	-	NOUN
assc-4621	272	3	marketing	marketing	NOUN
assc-4621	272	4	in	in	ADP
assc-4621	272	5	social	social	ADJ
assc-4621	272	6	science	science	NOUN
assc-4621	272	7	,	,	PUNCT
assc-4621	272	8	electronic	electronic	ADJ
assc-4621	272	9	publishing	publishing	PROPN
assc-4621	272	10	inc	inc	PROPN
assc-4621	272	11	,	,	PUNCT
assc-4621	272	12	20(2	20(2	NUM
assc-4621	272	13	)	)	PUNCT
assc-4621	272	14	,	,	PUNCT
assc-4621	272	15	34	34	NUM
assc-4621	272	16	-	-	SYM
assc-4621	272	17	45	45	NUM
assc-4621	272	18	.	.	PUNCT
assc-4621	273	1	bagozzi	bagozzi	PROPN
assc-4621	273	2	,	,	PUNCT
assc-4621	273	3	&	&	CCONJ
assc-4621	273	4	richard	richard	PROPN
assc-4621	273	5	,	,	PUNCT
assc-4621	273	6	p.	p.	NOUN
assc-4621	273	7	(	(	PUNCT
assc-4621	273	8	1995	1995	NUM
assc-4621	273	9	)	)	PUNCT
assc-4621	273	10	.	.	PUNCT
assc-4621	274	1	reflections	reflection	NOUN
assc-4621	274	2	on	on	ADP
assc-4621	274	3	relationship	relationship	NOUN
assc-4621	274	4	marketing	marketing	NOUN
assc-4621	274	5	in	in	ADP
assc-4621	274	6	consumer	consumer	NOUN
assc-4621	274	7	markets	market	NOUN
assc-4621	274	8	.	.	PUNCT
assc-4621	275	1	journal	journal	NOUN
assc-4621	275	2	of	of	ADP
assc-4621	275	3	the	the	DET
assc-4621	275	4	academy	academy	NOUN
assc-4621	275	5	of	of	ADP
assc-4621	275	6	marketing	marketing	NOUN
assc-4621	275	7	science	science	NOUN
assc-4621	275	8	,	,	PUNCT
assc-4621	275	9	23(4	23(4	NOUN
assc-4621	275	10	)	)	PUNCT
assc-4621	275	11	,	,	PUNCT
assc-4621	275	12	272	272	NUM
assc-4621	275	13	-	-	SYM
assc-4621	275	14	277	277	NUM
assc-4621	275	15	.	.	PUNCT
assc-4621	276	1	https://doi.org/10.1177/009207039502300406	https://doi.org/10.1177/009207039502300406	NOUN
assc-4621	276	2	ball	ball	PROPN
assc-4621	276	3	,	,	PUNCT
assc-4621	276	4	d.	d.	PROPN
assc-4621	276	5	,	,	PUNCT
assc-4621	276	6	coelho	coelho	PROPN
assc-4621	276	7	,	,	PUNCT
assc-4621	276	8	p.	p.	PROPN
assc-4621	276	9	s.	s.	PROPN
assc-4621	276	10	,	,	PUNCT
assc-4621	276	11	&	&	CCONJ
assc-4621	276	12	machas	machas	PROPN
assc-4621	276	13	,	,	PUNCT
assc-4621	276	14	a.	a.	NOUN
assc-4621	276	15	(	(	PUNCT
assc-4621	276	16	2004	2004	NUM
assc-4621	276	17	)	)	PUNCT
assc-4621	276	18	.	.	PUNCT
assc-4621	277	1	the	the	DET
assc-4621	277	2	role	role	NOUN
assc-4621	277	3	of	of	ADP
assc-4621	277	4	communication	communication	NOUN
assc-4621	277	5	and	and	CCONJ
assc-4621	277	6	trust	trust	NOUN
assc-4621	277	7	in	in	ADP
assc-4621	277	8	explaining	explain	VERB
assc-4621	277	9	customer	customer	NOUN
assc-4621	277	10	loyalty	loyalty	NOUN
assc-4621	277	11	:	:	PUNCT
assc-4621	277	12	an	an	DET
assc-4621	277	13	extension	extension	NOUN
assc-4621	277	14	to	to	ADP
assc-4621	277	15	the	the	DET
assc-4621	277	16	ecsi	ecsi	PROPN
assc-4621	277	17	model	model	NOUN
assc-4621	277	18	.	.	PUNCT
assc-4621	278	1	european	european	PROPN
assc-4621	278	2	journal	journal	PROPN
assc-4621	278	3	of	of	ADP
assc-4621	278	4	marketing	marketing	NOUN
assc-4621	278	5	,	,	PUNCT
assc-4621	278	6	38(9/10	38(9/10	PROPN
assc-4621	278	7	)	)	PUNCT
assc-4621	278	8	,	,	PUNCT
assc-4621	278	9	12	12	NUM
assc-4621	278	10	.	.	PUNCT
assc-4621	279	1	https://doi.org/10.1108/03090560410548979	https://doi.org/10.1108/03090560410548979	ADP
assc-4621	279	2	berry	berry	NOUN
assc-4621	279	3	,	,	PUNCT
assc-4621	279	4	l.	l.	PROPN
assc-4621	279	5	l.	l.	PROPN
assc-4621	279	6	(	(	PUNCT
assc-4621	279	7	1983	1983	NUM
assc-4621	279	8	)	)	PUNCT
assc-4621	279	9	.	.	PUNCT
assc-4621	280	1	relationship	relationship	NOUN
assc-4621	280	2	marketing	marketing	NOUN
assc-4621	280	3	,	,	PUNCT
assc-4621	280	4	in	in	ADP
assc-4621	280	5	l.	l.	PROPN
assc-4621	280	6	l.	l.	PROPN
assc-4621	280	7	berry	berry	PROPN
assc-4621	280	8	,	,	PUNCT
assc-4621	280	9	g.	g.	PROPN
assc-4621	280	10	l.	l.	PROPN
assc-4621	280	11	shostack	shostack	PROPN
assc-4621	280	12	,	,	PUNCT
assc-4621	280	13	&	&	CCONJ
assc-4621	280	14	g.	g.	PROPN
assc-4621	280	15	d.	d.	PROPN
assc-4621	280	16	upah	upah	PROPN
assc-4621	280	17	(	(	PUNCT
assc-4621	280	18	eds	eds	PROPN
assc-4621	280	19	.	.	PUNCT
assc-4621	280	20	)	)	PUNCT
assc-4621	280	21	,	,	PUNCT
assc-4621	280	22	emerging	emerge	VERB
assc-4621	280	23	perspective	perspective	NOUN
assc-4621	280	24	on	on	ADP
assc-4621	280	25	service	service	NOUN
assc-4621	280	26	marketing	marketing	NOUN
assc-4621	280	27	,	,	PUNCT
assc-4621	280	28	chicago	chicago	PROPN
assc-4621	280	29	:	:	PUNCT
assc-4621	280	30	american	american	PROPN
assc-4621	280	31	marketing	marketing	PROPN
assc-4621	280	32	association	association	PROPN
assc-4621	280	33	(	(	PUNCT
assc-4621	280	34	vol	vol	NOUN
assc-4621	280	35	.	.	PROPN
assc-4621	280	36	25	25	NUM
assc-4621	280	37	,	,	PUNCT
assc-4621	280	38	p.	p.	NOUN
assc-4621	280	39	146	146	NUM
assc-4621	280	40	)	)	PUNCT
assc-4621	280	41	.	.	PUNCT
assc-4621	281	1	berry	berry	VERB
assc-4621	281	2	,	,	PUNCT
assc-4621	281	3	l.	l.	PROPN
assc-4621	281	4	l.	l.	PROPN
assc-4621	281	5	,	,	PUNCT
assc-4621	281	6	seiders	seider	NOUN
assc-4621	281	7	,	,	PUNCT
assc-4621	281	8	k.	k.	PROPN
assc-4621	281	9	,	,	PUNCT
assc-4621	281	10	&	&	CCONJ
assc-4621	281	11	grewal	grewal	PROPN
assc-4621	281	12	,	,	PUNCT
assc-4621	281	13	d.	d.	PROPN
assc-4621	281	14	(	(	PUNCT
assc-4621	281	15	2002	2002	NUM
assc-4621	281	16	)	)	PUNCT
assc-4621	281	17	.	.	PUNCT
assc-4621	282	1	understanding	understand	VERB
assc-4621	282	2	service	service	NOUN
assc-4621	282	3	convenience	convenience	NOUN
assc-4621	282	4	.	.	PUNCT
assc-4621	283	1	journal	journal	NOUN
assc-4621	283	2	of	of	ADP
assc-4621	283	3	marketing	marketing	NOUN
assc-4621	283	4	,	,	PUNCT
assc-4621	283	5	66	66	NUM
assc-4621	283	6	,	,	PUNCT
assc-4621	283	7	1	1	NUM
assc-4621	283	8	-	-	SYM
assc-4621	283	9	17	17	NUM
assc-4621	283	10	.	.	PUNCT
assc-4621	284	1	https://doi.org/10.1509/jmkg.66.3.1.18505	https://doi.org/10.1509/jmkg.66.3.1.18505	PROPN
assc-4621	284	2	bloemer	bloemer	PROPN
assc-4621	284	3	,	,	PUNCT
assc-4621	284	4	j.	j.	PROPN
assc-4621	284	5	,	,	PUNCT
assc-4621	284	6	ruyter	ruyter	PROPN
assc-4621	284	7	,	,	PUNCT
assc-4621	284	8	k.	k.	PROPN
assc-4621	284	9	,	,	PUNCT
assc-4621	284	10	&	&	CCONJ
assc-4621	284	11	peeters	peeter	NOUN
assc-4621	284	12	,	,	PUNCT
assc-4621	284	13	p.	p.	NOUN
assc-4621	284	14	(	(	PUNCT
assc-4621	284	15	1998	1998	NUM
assc-4621	284	16	)	)	PUNCT
assc-4621	284	17	.	.	PUNCT
assc-4621	285	1	investigating	investigate	VERB
assc-4621	285	2	drivers	driver	NOUN
assc-4621	285	3	of	of	ADP
assc-4621	285	4	bank	bank	NOUN
assc-4621	285	5	loyalty	loyalty	NOUN
assc-4621	285	6	:	:	PUNCT
assc-4621	285	7	the	the	DET
assc-4621	285	8	complex	complex	ADJ
assc-4621	285	9	relationship	relationship	NOUN
assc-4621	285	10	between	between	ADP
assc-4621	285	11	image	image	NOUN
assc-4621	285	12	,	,	PUNCT
assc-4621	285	13	service	service	NOUN
assc-4621	285	14	quality	quality	NOUN
assc-4621	285	15	and	and	CCONJ
assc-4621	285	16	satisfaction	satisfaction	NOUN
assc-4621	285	17	.	.	PUNCT
assc-4621	286	1	international	international	ADJ
assc-4621	286	2	journal	journal	PROPN
assc-4621	286	3	of	of	ADP
assc-4621	286	4	bank	bank	PROPN
assc-4621	286	5	marketing	marketing	NOUN
assc-4621	286	6	,	,	PUNCT
assc-4621	286	7	16(7	16(7	NUM
assc-4621	286	8	)	)	PUNCT
assc-4621	286	9	,	,	PUNCT
assc-4621	286	10	276	276	NUM
assc-4621	286	11	-	-	SYM
assc-4621	286	12	286	286	NUM
assc-4621	286	13	.	.	PUNCT
assc-4621	287	1	https://doi.org/10.1108/02652329810245984	https://doi.org/10.1108/02652329810245984	PROPN
assc-4621	287	2	bollen	bollen	PROPN
assc-4621	287	3	,	,	PUNCT
assc-4621	287	4	k.	k.	PROPN
assc-4621	287	5	a.	a.	PROPN
assc-4621	287	6	,	,	PUNCT
assc-4621	287	7	&	&	CCONJ
assc-4621	287	8	long	long	ADV
assc-4621	287	9	,	,	PUNCT
assc-4621	287	10	j.	j.	PROPN
assc-4621	287	11	s.	s.	PROPN
assc-4621	287	12	(	(	PUNCT
assc-4621	287	13	1993	1993	NUM
assc-4621	287	14	)	)	PUNCT
assc-4621	287	15	.	.	PUNCT
assc-4621	288	1	testing	test	VERB
assc-4621	288	2	structural	structural	ADJ
assc-4621	288	3	.	.	PUNCT
assc-4621	289	1	equation	equation	NOUN
assc-4621	289	2	models	model	NOUN
assc-4621	289	3	.	.	PUNCT
assc-4621	290	1	newbury	newbury	PROPN
assc-4621	290	2	park	park	PROPN
assc-4621	290	3	,	,	PUNCT
assc-4621	290	4	ca	can	AUX
assc-4621	290	5	:	:	PUNCT
assc-4621	290	6	sage	sage	VERB
assc-4621	290	7	.	.	PUNCT
assc-4621	291	1	bollen	bollen	PROPN
assc-4621	291	2	,	,	PUNCT
assc-4621	291	3	k.	k.	PROPN
assc-4621	291	4	a.	a.	PROPN
assc-4621	291	5	(	(	PUNCT
assc-4621	291	6	1990	1990	NUM
assc-4621	291	7	)	)	PUNCT
assc-4621	291	8	.	.	PUNCT
assc-4621	292	1	overall	overall	ADJ
assc-4621	292	2	fit	fit	ADJ
assc-4621	292	3	in	in	ADP
assc-4621	292	4	covariance	covariance	NOUN
assc-4621	292	5	structure	structure	NOUN
assc-4621	292	6	models	model	NOUN
assc-4621	292	7	:	:	PUNCT
assc-4621	292	8	two	two	NUM
assc-4621	292	9	types	type	NOUN
assc-4621	292	10	of	of	ADP
assc-4621	292	11	sample	sample	NOUN
assc-4621	292	12	size	size	NOUN
assc-4621	292	13	effects	effect	NOUN
assc-4621	292	14	.	.	PUNCT
assc-4621	293	1	journal	journal	NOUN
assc-4621	293	2	of	of	ADP
assc-4621	293	3	psychological	psychological	ADJ
assc-4621	293	4	bulletin	bulletin	NOUN
assc-4621	293	5	,	,	PUNCT
assc-4621	293	6	107(2	107(2	NUM
assc-4621	293	7	)	)	PUNCT
assc-4621	293	8	,	,	PUNCT
assc-4621	293	9	256	256	NUM
assc-4621	293	10	-	-	SYM
assc-4621	293	11	259	259	NUM
assc-4621	293	12	.	.	PUNCT
assc-4621	294	1	https://doi.org/10.1037/0033-2909.107.2.256	https://doi.org/10.1037/0033-2909.107.2.256	PROPN
assc-4621	294	2	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	294	3	advances	advance	VERB
assc-4621	294	4	in	in	ADP
assc-4621	294	5	social	social	ADJ
assc-4621	294	6	science	science	NOUN
assc-4621	294	7	and	and	CCONJ
assc-4621	294	8	culture	culture	NOUN
assc-4621	294	9	vol	vol	NOUN
assc-4621	294	10	.	.	PROPN
assc-4621	295	1	4	4	NUM
assc-4621	295	2	,	,	PUNCT
assc-4621	295	3	no	no	INTJ
assc-4621	295	4	.	.	NOUN
assc-4621	295	5	2	2	NUM
assc-4621	295	6	,	,	PUNCT
assc-4621	295	7	2022	2022	NUM
assc-4621	295	8	15	15	NUM
assc-4621	295	9	published	publish	VERB
assc-4621	295	10	by	by	ADP
assc-4621	295	11	scholink	scholink	PROPN
assc-4621	295	12	inc	inc	PROPN
assc-4621	295	13	.	.	PROPN
assc-4621	295	14	btrc	btrc	PROPN
assc-4621	295	15	.	.	PUNCT
assc-4621	296	1	(	(	PUNCT
assc-4621	296	2	2020	2020	NUM
assc-4621	296	3	)	)	PUNCT
assc-4621	296	4	.	.	PUNCT
assc-4621	297	1	internet	internet	NOUN
assc-4621	297	2	subscribers	subscriber	NOUN
assc-4621	297	3	in	in	ADP
assc-4621	297	4	bangladesh	bangladesh	PROPN
assc-4621	297	5	december	december	PROPN
assc-4621	297	6	2020	2020	NUM
assc-4621	297	7	.	.	PUNCT
assc-4621	298	1	in	in	ADP
assc-4621	298	2	bangladesh	bangladesh	PROPN
assc-4621	298	3	telecommunication	telecommunication	NOUN
assc-4621	298	4	regulatory	regulatory	ADJ
assc-4621	298	5	commission	commission	NOUN
assc-4621	298	6	.	.	PUNCT
assc-4621	299	1	retrieved	retrieve	VERB
assc-4621	299	2	from	from	ADP
assc-4621	299	3	http://www.btrc.gov.bd/content/internet-subscribers-bangladesh-december-2020	http://www.btrc.gov.bd/content/internet-subscribers-bangladesh-december-2020	NOUN
assc-4621	299	4	buttle	buttle	NOUN
assc-4621	299	5	,	,	PUNCT
assc-4621	299	6	f.	f.	PROPN
assc-4621	299	7	(	(	PUNCT
assc-4621	299	8	1996	1996	NUM
assc-4621	299	9	)	)	PUNCT
assc-4621	299	10	.	.	PUNCT
assc-4621	300	1	relationship	relationship	NOUN
assc-4621	300	2	marketing	marketing	NOUN
assc-4621	300	3	theory	theory	NOUN
assc-4621	300	4	and	and	CCONJ
assc-4621	300	5	practice	practice	NOUN
assc-4621	300	6	.	.	PUNCT
assc-4621	301	1	in	in	ADP
assc-4621	301	2	paul	paul	PROPN
assc-4621	301	3	chapman	chapman	PROPN
assc-4621	301	4	publishing	publishing	PROPN
assc-4621	301	5	ltd	ltd	PROPN
assc-4621	301	6	.	.	PROPN
assc-4621	301	7	london	london	PROPN
assc-4621	301	8	,	,	PUNCT
assc-4621	301	9	18	18	NUM
assc-4621	301	10	.	.	PUNCT
assc-4621	301	11	https://doi.org/10.4135/9781446252062	https://doi.org/10.4135/9781446252062	PROPN
assc-4621	301	12	callaghan	callaghan	PROPN
assc-4621	301	13	,	,	PUNCT
assc-4621	301	14	m.	m.	NOUN
assc-4621	301	15	,	,	PUNCT
assc-4621	301	16	mc	mc	PROPN
assc-4621	301	17	phail	phail	PROPN
assc-4621	301	18	,	,	PUNCT
assc-4621	301	19	j.	j.	PROPN
assc-4621	301	20	,	,	PUNCT
assc-4621	301	21	&	&	CCONJ
assc-4621	301	22	yau	yau	PROPN
assc-4621	301	23	,	,	PUNCT
assc-4621	301	24	o.	o.	PROPN
assc-4621	301	25	h.	h.	PROPN
assc-4621	301	26	m.	m.	PROPN
assc-4621	301	27	(	(	PUNCT
assc-4621	301	28	1995	1995	NUM
assc-4621	301	29	)	)	PUNCT
assc-4621	301	30	.	.	PUNCT
assc-4621	301	31	dimensions	dimension	NOUN
assc-4621	301	32	of	of	ADP
assc-4621	301	33	a	a	DET
assc-4621	301	34	relationship	relationship	NOUN
assc-4621	301	35	marketing	marketing	NOUN
assc-4621	301	36	orientation	orientation	NOUN
assc-4621	301	37	.	.	PUNCT
assc-4621	302	1	proceedings	proceeding	NOUN
assc-4621	302	2	of	of	ADP
assc-4621	302	3	the	the	DET
assc-4621	302	4	seventh	seventh	ADJ
assc-4621	302	5	biannual	biannual	ADJ
assc-4621	302	6	world	world	NOUN
assc-4621	302	7	marketing	marketing	PROPN
assc-4621	302	8	congress	congress	PROPN
assc-4621	302	9	,	,	PUNCT
assc-4621	302	10	melbourne	melbourne	PROPN
assc-4621	302	11	.	.	PUNCT
assc-4621	302	12	chellappa	chellappa	PROPN
assc-4621	302	13	,	,	PUNCT
assc-4621	302	14	r.	r.	PROPN
assc-4621	302	15	(	(	PUNCT
assc-4621	302	16	2003	2003	NUM
assc-4621	302	17	)	)	PUNCT
assc-4621	302	18	.	.	PUNCT
assc-4621	303	1	consumers	consumer	NOUN
assc-4621	303	2	’	’	PART
assc-4621	303	3	trust	trust	NOUN
assc-4621	303	4	in	in	ADP
assc-4621	303	5	electronic	electronic	ADJ
assc-4621	303	6	commerce	commerce	NOUN
assc-4621	303	7	transactions	transaction	NOUN
assc-4621	303	8	(	(	PUNCT
assc-4621	303	9	working	working	NOUN
assc-4621	303	10	paper	paper	NOUN
assc-4621	303	11	,	,	PUNCT
assc-4621	303	12	ebizlab	ebizlab	PROPN
assc-4621	303	13	)	)	PUNCT
assc-4621	303	14	.	.	PUNCT
assc-4621	304	1	marshall	marshall	PROPN
assc-4621	304	2	school	school	PROPN
assc-4621	304	3	of	of	ADP
assc-4621	304	4	business	business	NOUN
assc-4621	304	5	,	,	PUNCT
assc-4621	304	6	usc	usc	PROPN
assc-4621	304	7	.	.	PUNCT
assc-4621	304	8	chen	chen	PROPN
assc-4621	304	9	,	,	PUNCT
assc-4621	304	10	j.	j.	PROPN
assc-4621	304	11	s.	s.	PROPN
assc-4621	304	12	,	,	PUNCT
assc-4621	304	13	yen	yen	PROPN
assc-4621	304	14	,	,	PUNCT
assc-4621	304	15	h.	h.	PROPN
assc-4621	304	16	j.	j.	PROPN
assc-4621	304	17	r.	r.	PROPN
assc-4621	304	18	,	,	PUNCT
assc-4621	304	19	li	li	PROPN
assc-4621	304	20	,	,	PUNCT
assc-4621	304	21	e.	e.	PROPN
assc-4621	304	22	y.	y.	PROPN
assc-4621	304	23	,	,	PUNCT
assc-4621	304	24	&	&	CCONJ
assc-4621	304	25	ching	ching	PROPN
assc-4621	304	26	,	,	PUNCT
assc-4621	304	27	r.	r.	PROPN
assc-4621	304	28	k.	k.	PROPN
assc-4621	304	29	h.	h.	PROPN
assc-4621	304	30	(	(	PUNCT
assc-4621	304	31	2009	2009	NUM
assc-4621	304	32	)	)	PUNCT
assc-4621	304	33	.	.	PUNCT
assc-4621	305	1	measuring	measure	VERB
assc-4621	305	2	crm	crm	NOUN
assc-4621	305	3	effectiveness	effectiveness	NOUN
assc-4621	305	4	:	:	PUNCT
assc-4621	305	5	construct	construct	VERB
assc-4621	305	6	development	development	NOUN
assc-4621	305	7	,	,	PUNCT
assc-4621	305	8	validation	validation	NOUN
assc-4621	305	9	,	,	PUNCT
assc-4621	305	10	and	and	CCONJ
assc-4621	305	11	application	application	NOUN
assc-4621	305	12	of	of	ADP
assc-4621	305	13	a	a	DET
assc-4621	305	14	process	process	NOUN
assc-4621	305	15	-	-	PUNCT
assc-4621	305	16	oriented	orient	VERB
assc-4621	305	17	model	model	NOUN
assc-4621	305	18	.	.	PUNCT
assc-4621	306	1	total	total	ADJ
assc-4621	306	2	quality	quality	PROPN
assc-4621	306	3	management	management	PROPN
assc-4621	306	4	&	&	CCONJ
assc-4621	306	5	business	business	PROPN
assc-4621	306	6	excellence	excellence	PROPN
assc-4621	306	7	,	,	PUNCT
assc-4621	306	8	20(3	20(3	NOUN
assc-4621	306	9	)	)	PUNCT
assc-4621	306	10	,	,	PUNCT
assc-4621	306	11	283	283	NUM
assc-4621	306	12	-	-	SYM
assc-4621	306	13	293	293	NUM
assc-4621	306	14	.	.	PUNCT
assc-4621	307	1	https://doi.org/10.1080/14783360902719451	https://doi.org/10.1080/14783360902719451	PROPN
assc-4621	307	2	cho	cho	PROPN
assc-4621	307	3	,	,	PUNCT
assc-4621	307	4	y.	y.	PROPN
assc-4621	307	5	,	,	PUNCT
assc-4621	307	6	i	i	PROPN
assc-4621	307	7	m	m	PROPN
assc-4621	307	8	,	,	PUNCT
assc-4621	307	9	i.	i.	PROPN
assc-4621	307	10	,	,	PUNCT
assc-4621	307	11	&	&	CCONJ
assc-4621	307	12	hiltz	hiltz	PROPN
assc-4621	307	13	,	,	PUNCT
assc-4621	307	14	r.	r.	PROPN
assc-4621	307	15	(	(	PUNCT
assc-4621	307	16	2003	2003	NUM
assc-4621	307	17	)	)	PUNCT
assc-4621	307	18	.	.	PUNCT
assc-4621	308	1	the	the	DET
assc-4621	308	2	impact	impact	NOUN
assc-4621	308	3	of	of	ADP
assc-4621	308	4	e	e	NOUN
assc-4621	308	5	-	-	NOUN
assc-4621	308	6	services	service	NOUN
assc-4621	308	7	failures	failure	NOUN
assc-4621	308	8	and	and	CCONJ
assc-4621	308	9	customer	customer	NOUN
assc-4621	308	10	complaints	complaint	NOUN
assc-4621	308	11	one	one	NUM
assc-4621	308	12	electronic	electronic	ADJ
assc-4621	308	13	commerce	commerce	NOUN
assc-4621	308	14	customer	customer	NOUN
assc-4621	308	15	relationship	relationship	NOUN
assc-4621	308	16	management	management	NOUN
assc-4621	308	17	.	.	PUNCT
assc-4621	309	1	journal	journal	NOUN
assc-4621	309	2	of	of	ADP
assc-4621	309	3	customer	customer	NOUN
assc-4621	309	4	satisfaction	satisfaction	NOUN
assc-4621	309	5	dissatisfaction	dissatisfaction	NOUN
assc-4621	309	6	and	and	CCONJ
assc-4621	309	7	complaining	complain	VERB
assc-4621	309	8	behavior	behavior	NOUN
assc-4621	309	9	,	,	PUNCT
assc-4621	309	10	16	16	NUM
assc-4621	309	11	,	,	PUNCT
assc-4621	309	12	106	106	NUM
assc-4621	309	13	-	-	SYM
assc-4621	309	14	118	118	NUM
assc-4621	309	15	.	.	PUNCT
assc-4621	310	1	christopher	christopher	PROPN
assc-4621	310	2	,	,	PUNCT
assc-4621	310	3	m.	m.	NOUN
assc-4621	310	4	,	,	PUNCT
assc-4621	310	5	payne	payne	PROPN
assc-4621	310	6	,	,	PUNCT
assc-4621	310	7	a.	a.	PROPN
assc-4621	310	8	,	,	PUNCT
assc-4621	310	9	&	&	CCONJ
assc-4621	310	10	ballantyne	ballantyne	PROPN
assc-4621	310	11	,	,	PUNCT
assc-4621	310	12	d.	d.	PROPN
assc-4621	310	13	(	(	PUNCT
assc-4621	310	14	2002	2002	NUM
assc-4621	310	15	)	)	PUNCT
assc-4621	310	16	.	.	PUNCT
assc-4621	311	1	relationship	relationship	NOUN
assc-4621	311	2	marketing	marketing	NOUN
assc-4621	311	3	:	:	PUNCT
assc-4621	311	4	creating	create	VERB
assc-4621	311	5	stakeholder	stakeholder	NOUN
assc-4621	311	6	value	value	NOUN
assc-4621	311	7	.	.	PUNCT
assc-4621	312	1	butterworth	butterworth	PROPN
assc-4621	312	2	-	-	PUNCT
assc-4621	312	3	heinemann	heinemann	PROPN
assc-4621	312	4	,	,	PUNCT
assc-4621	312	5	oxford	oxford	PROPN
assc-4621	312	6	.	.	PUNCT
assc-4621	313	1	chu	chu	PROPN
assc-4621	313	2	,	,	PUNCT
assc-4621	313	3	p.	p.	PROPN
assc-4621	313	4	,	,	PUNCT
assc-4621	313	5	lee	lee	PROPN
assc-4621	313	6	,	,	PUNCT
assc-4621	313	7	g.	g.	PROPN
assc-4621	313	8	y.	y.	PROPN
assc-4621	313	9	,	,	PUNCT
assc-4621	313	10	&	&	CCONJ
assc-4621	313	11	chao	chao	PROPN
assc-4621	313	12	,	,	PUNCT
assc-4621	313	13	y.	y.	PROPN
assc-4621	313	14	(	(	PUNCT
assc-4621	313	15	2012	2012	NUM
assc-4621	313	16	)	)	PUNCT
assc-4621	313	17	.	.	PUNCT
assc-4621	314	1	service	service	NOUN
assc-4621	314	2	quality	quality	NOUN
assc-4621	314	3	,	,	PUNCT
assc-4621	314	4	customer	customer	NOUN
assc-4621	314	5	satisfaction	satisfaction	NOUN
assc-4621	314	6	,	,	PUNCT
assc-4621	314	7	customer	customer	NOUN
assc-4621	314	8	trust	trust	NOUN
assc-4621	314	9	and	and	CCONJ
assc-4621	314	10	loyalty	loyalty	NOUN
assc-4621	314	11	in	in	ADP
assc-4621	314	12	an	an	DET
assc-4621	314	13	e	e	NOUN
assc-4621	314	14	-	-	ADJ
assc-4621	314	15	banking	banking	ADJ
assc-4621	314	16	context	context	NOUN
assc-4621	314	17	.	.	PUNCT
assc-4621	315	1	journal	journal	NOUN
assc-4621	315	2	of	of	ADP
assc-4621	315	3	social	social	ADJ
assc-4621	315	4	behavior	behavior	NOUN
assc-4621	315	5	and	and	CCONJ
assc-4621	315	6	personality	personality	NOUN
assc-4621	315	7	,	,	PUNCT
assc-4621	315	8	40(8	40(8	NUM
assc-4621	315	9	)	)	PUNCT
assc-4621	315	10	,	,	PUNCT
assc-4621	315	11	1271	1271	NUM
assc-4621	315	12	-	-	SYM
assc-4621	315	13	1284	1284	NUM
assc-4621	315	14	.	.	PUNCT
assc-4621	316	1	https://doi.org/10.2224/sbp.2012.40.8.1271	https://doi.org/10.2224/sbp.2012.40.8.1271	NOUN
assc-4621	316	2	colgate	colgate	PROPN
assc-4621	316	3	,	,	PUNCT
assc-4621	316	4	m.	m.	NOUN
assc-4621	316	5	,	,	PUNCT
assc-4621	316	6	stewart	stewart	PROPN
assc-4621	316	7	,	,	PUNCT
assc-4621	316	8	k.	k.	PROPN
assc-4621	316	9	,	,	PUNCT
assc-4621	316	10	&	&	CCONJ
assc-4621	316	11	kinse	kinse	PROPN
assc-4621	316	12	,	,	PUNCT
assc-4621	316	13	r.	r.	PROPN
assc-4621	316	14	(	(	PUNCT
assc-4621	316	15	1995	1995	NUM
assc-4621	316	16	)	)	PUNCT
assc-4621	316	17	.	.	PUNCT
assc-4621	317	1	customer	customer	NOUN
assc-4621	317	2	defection	defection	NOUN
assc-4621	317	3	:	:	PUNCT
assc-4621	317	4	a	a	DET
assc-4621	317	5	study	study	NOUN
assc-4621	317	6	of	of	ADP
assc-4621	317	7	the	the	DET
assc-4621	317	8	student	student	NOUN
assc-4621	317	9	market	market	NOUN
assc-4621	317	10	in	in	ADP
assc-4621	317	11	ireland	ireland	PROPN
assc-4621	317	12	.	.	PUNCT
assc-4621	318	1	international	international	ADJ
assc-4621	318	2	journal	journal	PROPN
assc-4621	318	3	of	of	ADP
assc-4621	318	4	bank	bank	PROPN
assc-4621	318	5	marketing	marketing	NOUN
assc-4621	318	6	,	,	PUNCT
assc-4621	318	7	14(8	14(8	NUM
assc-4621	318	8	)	)	PUNCT
assc-4621	318	9	,	,	PUNCT
assc-4621	318	10	23	23	NUM
assc-4621	318	11	-	-	SYM
assc-4621	318	12	29	29	NUM
assc-4621	318	13	.	.	PUNCT
assc-4621	319	1	https://doi.org/10.1108/02652329610113144	https://doi.org/10.1108/02652329610113144	X
assc-4621	319	2	eisingerich	eisingerich	PROPN
assc-4621	319	3	,	,	PUNCT
assc-4621	319	4	a.	a.	PROPN
assc-4621	319	5	,	,	PUNCT
assc-4621	319	6	&	&	CCONJ
assc-4621	319	7	bell	bell	PROPN
assc-4621	319	8	,	,	PUNCT
assc-4621	319	9	s.	s.	PROPN
assc-4621	319	10	(	(	PUNCT
assc-4621	319	11	2007	2007	NUM
assc-4621	319	12	)	)	PUNCT
assc-4621	319	13	.	.	PUNCT
assc-4621	320	1	maintaining	maintain	VERB
assc-4621	320	2	customer	customer	NOUN
assc-4621	320	3	relationships	relationship	NOUN
assc-4621	320	4	in	in	ADP
assc-4621	320	5	high	high	ADJ
assc-4621	320	6	credence	credence	NOUN
assc-4621	320	7	services	service	NOUN
assc-4621	320	8	.	.	PUNCT
assc-4621	321	1	journal	journal	PROPN
assc-4621	321	2	of	of	ADP
assc-4621	321	3	services	service	NOUN
assc-4621	321	4	marketing	marketing	NOUN
assc-4621	321	5	,	,	PUNCT
assc-4621	321	6	4	4	NUM
assc-4621	321	7	,	,	PUNCT
assc-4621	321	8	253	253	NUM
assc-4621	321	9	-	-	SYM
assc-4621	321	10	262	262	NUM
assc-4621	321	11	.	.	PUNCT
assc-4621	322	1	https://doi.org/10.1108/08876040710758559	https://doi.org/10.1108/08876040710758559	VERB
assc-4621	322	2	farnaz	farnaz	PROPN
assc-4621	322	3	,	,	PUNCT
assc-4621	322	4	b.	b.	PROPN
assc-4621	322	5	z.	z.	PROPN
assc-4621	322	6	,	,	PUNCT
assc-4621	322	7	mohd	mohd	PROPN
assc-4621	322	8	,	,	PUNCT
assc-4621	322	9	s.	s.	PROPN
assc-4621	322	10	a.	a.	PROPN
assc-4621	322	11	,	,	PUNCT
assc-4621	322	12	&	&	CCONJ
assc-4621	322	13	ahmed	ahmed	PROPN
assc-4621	322	14	,	,	PUNCT
assc-4621	322	15	j.	j.	PROPN
assc-4621	322	16	(	(	PUNCT
assc-4621	322	17	2012	2012	NUM
assc-4621	322	18	)	)	PUNCT
assc-4621	322	19	.	.	PUNCT
assc-4621	323	1	e	e	X
assc-4621	323	2	-	-	NOUN
assc-4621	323	3	service	service	ADJ
assc-4621	323	4	quality	quality	NOUN
assc-4621	323	5	dimension	dimension	NOUN
assc-4621	323	6	and	and	CCONJ
assc-4621	323	7	their	their	PRON
assc-4621	323	8	effects	effect	NOUN
assc-4621	323	9	on	on	ADP
assc-4621	323	10	customer	customer	NOUN
assc-4621	323	11	satisfaction	satisfaction	NOUN
assc-4621	323	12	in	in	ADP
assc-4621	323	13	internet	internet	NOUN
assc-4621	323	14	banking	banking	NOUN
assc-4621	323	15	services	service	NOUN
assc-4621	323	16	.	.	PUNCT
assc-4621	324	1	international	international	ADJ
assc-4621	324	2	conference	conference	NOUN
assc-4621	324	3	on	on	ADP
assc-4621	324	4	asia	asia	PROPN
assc-4621	324	5	pacific	pacific	PROPN
assc-4621	324	6	business	business	PROPN
assc-4621	324	7	innovation	innovation	NOUN
assc-4621	324	8	and	and	CCONJ
assc-4621	324	9	technology	technology	NOUN
assc-4621	324	10	management	management	NOUN
assc-4621	324	11	,	,	PUNCT
assc-4621	324	12	1	1	NUM
assc-4621	324	13	-	-	SYM
assc-4621	324	14	10	10	NUM
assc-4621	324	15	.	.	PUNCT
assc-4621	325	1	fornell	fornell	PROPN
assc-4621	325	2	,	,	PUNCT
assc-4621	325	3	c.	c.	PROPN
assc-4621	325	4	(	(	PUNCT
assc-4621	325	5	1992	1992	NUM
assc-4621	325	6	)	)	PUNCT
assc-4621	325	7	.	.	PUNCT
assc-4621	326	1	national	national	ADJ
assc-4621	326	2	customer	customer	NOUN
assc-4621	326	3	satisfaction	satisfaction	NOUN
assc-4621	326	4	barometer	barometer	NOUN
assc-4621	326	5	:	:	PUNCT
assc-4621	326	6	the	the	DET
assc-4621	326	7	swedish	swedish	ADJ
assc-4621	326	8	experience	experience	NOUN
assc-4621	326	9	.	.	PUNCT
assc-4621	327	1	journal	journal	NOUN
assc-4621	327	2	of	of	ADP
assc-4621	327	3	marketing	marketing	NOUN
assc-4621	327	4	,	,	PUNCT
assc-4621	327	5	56	56	NUM
assc-4621	327	6	,	,	PUNCT
assc-4621	327	7	6	6	NUM
assc-4621	327	8	-	-	SYM
assc-4621	327	9	21	21	NUM
assc-4621	327	10	.	.	PUNCT
assc-4621	328	1	https://doi.org/10.1177/002224299205600103	https://doi.org/10.1177/002224299205600103	PROPN
assc-4621	328	2	ganesh	ganesh	PROPN
assc-4621	328	3	,	,	PUNCT
assc-4621	328	4	j.	j.	PROPN
assc-4621	328	5	,	,	PUNCT
assc-4621	328	6	arnolds	arnolds	PROPN
assc-4621	328	7	,	,	PUNCT
assc-4621	328	8	m.	m.	NOUN
assc-4621	328	9	j.	j.	PROPN
assc-4621	328	10	,	,	PUNCT
assc-4621	328	11	&	&	CCONJ
assc-4621	328	12	reynolds	reynolds	PROPN
assc-4621	328	13	,	,	PUNCT
assc-4621	328	14	k.	k.	PROPN
assc-4621	328	15	e.	e.	PROPN
assc-4621	328	16	(	(	PUNCT
assc-4621	328	17	2000	2000	NUM
assc-4621	328	18	)	)	PUNCT
assc-4621	328	19	.	.	PUNCT
assc-4621	329	1	understanding	understand	VERB
assc-4621	329	2	the	the	DET
assc-4621	329	3	customer	customer	NOUN
assc-4621	329	4	base	base	NOUN
assc-4621	329	5	of	of	ADP
assc-4621	329	6	service	service	NOUN
assc-4621	329	7	providers	provider	NOUN
assc-4621	329	8	:	:	PUNCT
assc-4621	329	9	an	an	DET
assc-4621	329	10	examination	examination	NOUN
assc-4621	329	11	of	of	ADP
assc-4621	329	12	the	the	DET
assc-4621	329	13	differences	difference	NOUN
assc-4621	329	14	between	between	ADP
assc-4621	329	15	switchers	switcher	NOUN
assc-4621	329	16	and	and	CCONJ
assc-4621	329	17	stayers	stayer	NOUN
assc-4621	329	18	.	.	PUNCT
assc-4621	330	1	journal	journal	NOUN
assc-4621	330	2	of	of	ADP
assc-4621	330	3	marketing	marketing	NOUN
assc-4621	330	4	,	,	PUNCT
assc-4621	330	5	64	64	NUM
assc-4621	330	6	,	,	PUNCT
assc-4621	330	7	65	65	NUM
assc-4621	330	8	-	-	SYM
assc-4621	330	9	87	87	NUM
assc-4621	330	10	.	.	PUNCT
assc-4621	331	1	https://doi.org/10.1509/jmkg.64.3.65.18028	https://doi.org/10.1509/jmkg.64.3.65.18028	PROPN
assc-4621	331	2	gerpott	gerpott	PROPN
assc-4621	331	3	,	,	PUNCT
assc-4621	331	4	t.	t.	PROPN
assc-4621	331	5	,	,	PUNCT
assc-4621	331	6	rams	ram	NOUN
assc-4621	331	7	,	,	PUNCT
assc-4621	331	8	w.	w.	PROPN
assc-4621	331	9	,	,	PUNCT
assc-4621	331	10	&	&	CCONJ
assc-4621	331	11	schindler	schindler	PROPN
assc-4621	331	12	,	,	PUNCT
assc-4621	331	13	a.	a.	NOUN
assc-4621	331	14	(	(	PUNCT
assc-4621	331	15	2001	2001	NUM
assc-4621	331	16	)	)	PUNCT
assc-4621	331	17	.	.	PUNCT
assc-4621	332	1	customer	customer	NOUN
assc-4621	332	2	retention	retention	NOUN
assc-4621	332	3	,	,	PUNCT
assc-4621	332	4	loyalty	loyalty	NOUN
assc-4621	332	5	,	,	PUNCT
assc-4621	332	6	and	and	CCONJ
assc-4621	332	7	satisfaction	satisfaction	NOUN
assc-4621	332	8	in	in	ADP
assc-4621	332	9	the	the	DET
assc-4621	332	10	german	german	ADJ
assc-4621	332	11	mobile	mobile	ADJ
assc-4621	332	12	cellular	cellular	ADJ
assc-4621	332	13	telecommunications	telecommunication	NOUN
assc-4621	332	14	market	market	NOUN
assc-4621	332	15	.	.	PUNCT
assc-4621	333	1	telecommunications	telecommunication	NOUN
assc-4621	333	2	policy	policy	NOUN
assc-4621	333	3	,	,	PUNCT
assc-4621	333	4	25(4	25(4	NOUN
assc-4621	333	5	)	)	PUNCT
assc-4621	333	6	,	,	PUNCT
assc-4621	333	7	249	249	NUM
assc-4621	333	8	-	-	SYM
assc-4621	333	9	269	269	NUM
assc-4621	333	10	.	.	PUNCT
assc-4621	334	1	https://doi.org/10.1016/s0308-5961(00)00097-5	https://doi.org/10.1016/s0308-5961(00)00097-5	PROPN
assc-4621	334	2	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	334	3	advances	advance	NOUN
assc-4621	334	4	in	in	ADP
assc-4621	334	5	social	social	ADJ
assc-4621	334	6	science	science	NOUN
assc-4621	334	7	and	and	CCONJ
assc-4621	334	8	culture	culture	NOUN
assc-4621	334	9	vol	vol	NOUN
assc-4621	334	10	.	.	PROPN
assc-4621	335	1	4	4	NUM
assc-4621	335	2	,	,	PUNCT
assc-4621	335	3	no	no	INTJ
assc-4621	335	4	.	.	NOUN
assc-4621	335	5	2	2	NUM
assc-4621	335	6	,	,	PUNCT
assc-4621	335	7	2022	2022	NUM
assc-4621	335	8	16	16	NUM
assc-4621	335	9	published	publish	VERB
assc-4621	335	10	by	by	ADP
assc-4621	335	11	scholink	scholink	PROPN
assc-4621	335	12	inc	inc	PROPN
assc-4621	335	13	.	.	PROPN
assc-4621	335	14	gronroos	gronroos	PROPN
assc-4621	335	15	,	,	PUNCT
assc-4621	335	16	c.	c.	PROPN
assc-4621	335	17	(	(	PUNCT
assc-4621	335	18	1996	1996	NUM
assc-4621	335	19	)	)	PUNCT
assc-4621	335	20	.	.	PUNCT
assc-4621	336	1	relationship	relationship	NOUN
assc-4621	336	2	marketing	marketing	NOUN
assc-4621	336	3	:	:	PUNCT
assc-4621	336	4	strategic	strategic	ADJ
assc-4621	336	5	and	and	CCONJ
assc-4621	336	6	tactical	tactical	ADJ
assc-4621	336	7	implications	implication	NOUN
assc-4621	336	8	.	.	PUNCT
assc-4621	337	1	journal	journal	NOUN
assc-4621	337	2	of	of	ADP
assc-4621	337	3	marketing	marketing	NOUN
assc-4621	337	4	management	management	NOUN
assc-4621	337	5	,	,	PUNCT
assc-4621	337	6	10(5	10(5	NUM
assc-4621	337	7	)	)	PUNCT
assc-4621	337	8	,	,	PUNCT
assc-4621	337	9	347	347	NUM
assc-4621	337	10	.	.	PUNCT
assc-4621	338	1	https://doi.org/10.1108/00251749610113613	https://doi.org/10.1108/00251749610113613	PROPN
assc-4621	338	2	hakim	hakim	PROPN
assc-4621	338	3	,	,	PUNCT
assc-4621	338	4	a.	a.	PROPN
assc-4621	338	5	,	,	PUNCT
assc-4621	338	6	asyari	asyari	PROPN
assc-4621	338	7	,	,	PUNCT
assc-4621	338	8	a.	a.	PROPN
assc-4621	338	9	,	,	PUNCT
assc-4621	338	10	&	&	CCONJ
assc-4621	338	11	hakim	hakim	PROPN
assc-4621	338	12	,	,	PUNCT
assc-4621	338	13	a.	a.	NOUN
assc-4621	338	14	(	(	PUNCT
assc-4621	338	15	2017	2017	NUM
assc-4621	338	16	)	)	PUNCT
assc-4621	338	17	.	.	PUNCT
assc-4621	339	1	the	the	DET
assc-4621	339	2	effect	effect	NOUN
assc-4621	339	3	of	of	ADP
assc-4621	339	4	relationship	relationship	NOUN
assc-4621	339	5	marketing	marketing	NOUN
assc-4621	339	6	dimension	dimension	NOUN
assc-4621	339	7	on	on	ADP
assc-4621	339	8	customer	customer	NOUN
assc-4621	339	9	loyalty	loyalty	NOUN
assc-4621	339	10	of	of	ADP
assc-4621	339	11	muslim	muslim	ADJ
assc-4621	339	12	entrepreneurs	entrepreneur	NOUN
assc-4621	339	13	.	.	PUNCT
assc-4621	340	1	iosr	iosr	PROPN
assc-4621	340	2	journal	journal	PROPN
assc-4621	340	3	of	of	ADP
assc-4621	340	4	business	business	NOUN
assc-4621	340	5	and	and	CCONJ
assc-4621	340	6	management	management	NOUN
assc-4621	340	7	,	,	PUNCT
assc-4621	340	8	19(18	19(18	NUM
assc-4621	340	9	)	)	PUNCT
assc-4621	340	10	,	,	PUNCT
assc-4621	340	11	01	01	NUM
assc-4621	340	12	-	-	SYM
assc-4621	340	13	13	13	NUM
assc-4621	340	14	.	.	PUNCT
assc-4621	341	1	hasan	hasan	PROPN
assc-4621	341	2	,	,	PUNCT
assc-4621	341	3	m.	m.	NOUN
assc-4621	341	4	(	(	PUNCT
assc-4621	341	5	2019	2019	NUM
assc-4621	341	6	)	)	PUNCT
assc-4621	341	7	.	.	PUNCT
assc-4621	342	1	relationship	relationship	NOUN
assc-4621	342	2	marketing	marketing	NOUN
assc-4621	342	3	and	and	CCONJ
assc-4621	342	4	customer	customer	NOUN
assc-4621	342	5	loyalty	loyalty	NOUN
assc-4621	342	6	:	:	PUNCT
assc-4621	342	7	experience	experience	NOUN
assc-4621	342	8	from	from	ADP
assc-4621	342	9	banking	banking	NOUN
assc-4621	342	10	sector	sector	NOUN
assc-4621	342	11	of	of	ADP
assc-4621	342	12	bangladesh	bangladesh	PROPN
assc-4621	342	13	.	.	PUNCT
assc-4621	343	1	journal	journal	PROPN
assc-4621	343	2	of	of	ADP
assc-4621	343	3	organizational	organizational	ADJ
assc-4621	343	4	studies	study	NOUN
assc-4621	343	5	and	and	CCONJ
assc-4621	343	6	innovation	innovation	NOUN
assc-4621	343	7	,	,	PUNCT
assc-4621	343	8	6(1	6(1	NUM
assc-4621	343	9	)	)	PUNCT
assc-4621	343	10	,	,	PUNCT
assc-4621	343	11	18	18	NUM
assc-4621	343	12	-	-	SYM
assc-4621	343	13	30	30	NUM
assc-4621	343	14	.	.	PUNCT
assc-4621	344	1	hoyel	hoyel	PROPN
assc-4621	344	2	,	,	PUNCT
assc-4621	344	3	r.	r.	PROPN
assc-4621	344	4	h.	h.	PROPN
assc-4621	344	5	(	(	PUNCT
assc-4621	344	6	1995	1995	NUM
assc-4621	344	7	)	)	PUNCT
assc-4621	344	8	.	.	PUNCT
assc-4621	345	1	structural	structural	ADJ
assc-4621	345	2	equation	equation	NOUN
assc-4621	345	3	modeling	modeling	NOUN
assc-4621	345	4	:	:	PUNCT
assc-4621	345	5	concepts	concept	NOUN
assc-4621	345	6	,	,	PUNCT
assc-4621	345	7	issues	issue	NOUN
assc-4621	345	8	and	and	CCONJ
assc-4621	345	9	applications	application	NOUN
assc-4621	345	10	.	.	PUNCT
assc-4621	346	1	newbury	newbury	PROPN
assc-4621	346	2	park	park	PROPN
assc-4621	346	3	,	,	PUNCT
assc-4621	346	4	ca	can	AUX
assc-4621	346	5	:	:	PUNCT
assc-4621	346	6	sage	sage	VERB
assc-4621	346	7	.	.	PUNCT
assc-4621	347	1	huang	huang	PROPN
assc-4621	347	2	,	,	PUNCT
assc-4621	347	3	l.	l.	PROPN
assc-4621	347	4	,	,	PUNCT
assc-4621	347	5	cheng	cheng	PROPN
assc-4621	347	6	,	,	PUNCT
assc-4621	347	7	t.	t.	PROPN
assc-4621	347	8	,	,	PUNCT
assc-4621	347	9	&	&	CCONJ
assc-4621	347	10	farn	farn	PROPN
assc-4621	347	11	,	,	PUNCT
assc-4621	347	12	c.	c.	PROPN
assc-4621	347	13	(	(	PUNCT
assc-4621	347	14	2007	2007	NUM
assc-4621	347	15	)	)	PUNCT
assc-4621	347	16	.	.	PUNCT
assc-4621	348	1	the	the	DET
assc-4621	348	2	mediating	mediate	VERB
assc-4621	348	3	effect	effect	NOUN
assc-4621	348	4	of	of	ADP
assc-4621	348	5	commitment	commitment	NOUN
assc-4621	348	6	on	on	ADP
assc-4621	348	7	customer	customer	NOUN
assc-4621	348	8	loyalty	loyalty	NOUN
assc-4621	348	9	towards	towards	ADP
assc-4621	348	10	e	e	NOUN
assc-4621	348	11	-	-	NOUN
assc-4621	348	12	brokerages	brokerage	NOUN
assc-4621	348	13	:	:	PUNCT
assc-4621	348	14	an	an	DET
assc-4621	348	15	enhanced	enhanced	ADJ
assc-4621	348	16	investment	investment	NOUN
assc-4621	348	17	model	model	NOUN
assc-4621	348	18	.	.	PUNCT
assc-4621	349	1	total	total	ADJ
assc-4621	349	2	quality	quality	NOUN
assc-4621	349	3	management	management	NOUN
assc-4621	349	4	,	,	PUNCT
assc-4621	349	5	7	7	NUM
assc-4621	349	6	,	,	PUNCT
assc-4621	349	7	751	751	NUM
assc-4621	349	8	-	-	SYM
assc-4621	349	9	770	770	NUM
assc-4621	349	10	.	.	PUNCT
assc-4621	350	1	https://doi.org/10.1080/14783360701349765	https://doi.org/10.1080/14783360701349765	PROPN
assc-4621	350	2	huntley	huntley	PROPN
assc-4621	350	3	,	,	PUNCT
assc-4621	350	4	j.	j.	PROPN
assc-4621	350	5	k.	k.	PROPN
assc-4621	350	6	(	(	PUNCT
assc-4621	350	7	2006	2006	NUM
assc-4621	350	8	)	)	PUNCT
assc-4621	350	9	.	.	PUNCT
assc-4621	351	1	conceptualization	conceptualization	NOUN
assc-4621	351	2	and	and	CCONJ
assc-4621	351	3	measurement	measurement	NOUN
assc-4621	351	4	of	of	ADP
assc-4621	351	5	relationship	relationship	NOUN
assc-4621	351	6	quality	quality	NOUN
assc-4621	351	7	:	:	PUNCT
assc-4621	351	8	linking	link	VERB
assc-4621	351	9	relationship	relationship	NOUN
assc-4621	351	10	quality	quality	NOUN
assc-4621	351	11	to	to	ADP
assc-4621	351	12	actual	actual	ADJ
assc-4621	351	13	sales	sale	NOUN
assc-4621	351	14	and	and	CCONJ
assc-4621	351	15	recommendation	recommendation	NOUN
assc-4621	351	16	intention	intention	NOUN
assc-4621	351	17	,	,	PUNCT
assc-4621	351	18	industrial	industrial	ADJ
assc-4621	351	19	marketing	marketing	NOUN
assc-4621	351	20	management	management	NOUN
assc-4621	351	21	,	,	PUNCT
assc-4621	351	22	35(6	35(6	NUM
assc-4621	351	23	)	)	PUNCT
assc-4621	351	24	,	,	PUNCT
assc-4621	351	25	703	703	NUM
assc-4621	351	26	-	-	SYM
assc-4621	351	27	714	714	NUM
assc-4621	351	28	.	.	PUNCT
assc-4621	352	1	https://doi.org/10.1016/j.indmarman.2005.05.011	https://doi.org/10.1016/j.indmarman.2005.05.011	NUM
assc-4621	352	2	internet	internet	NOUN
assc-4621	352	3	world	world	NOUN
assc-4621	352	4	status	status	NOUN
assc-4621	352	5	.	.	PUNCT
assc-4621	353	1	(	(	PUNCT
assc-4621	353	2	2020	2020	NUM
assc-4621	353	3	)	)	PUNCT
assc-4621	353	4	.	.	PUNCT
assc-4621	354	1	retrieved	retrieve	VERB
assc-4621	354	2	from	from	ADP
assc-4621	354	3	https://www.worldometers.info/coronavirus/country/bangladesh/	https://www.worldometers.info/coronavirus/country/bangladesh/	PROPN
assc-4621	354	4	islam	islam	PROPN
assc-4621	354	5	,	,	PUNCT
assc-4621	354	6	a.	a.	PROPN
assc-4621	354	7	,	,	PUNCT
assc-4621	354	8	&	&	CCONJ
assc-4621	354	9	kamruzzaman	kamruzzaman	PROPN
assc-4621	354	10	,	,	PUNCT
assc-4621	354	11	p.	p.	NOUN
assc-4621	354	12	(	(	PUNCT
assc-4621	354	13	2015	2015	NUM
assc-4621	354	14	)	)	PUNCT
assc-4621	354	15	.	.	PUNCT
assc-4621	355	1	green	green	ADJ
assc-4621	355	2	banking	banking	NOUN
assc-4621	355	3	practices	practice	NOUN
assc-4621	355	4	in	in	ADP
assc-4621	355	5	bangladesh	bangladesh	NOUN
assc-4621	355	6	.	.	PUNCT
assc-4621	356	1	iosr	iosr	PROPN
assc-4621	356	2	journal	journal	PROPN
assc-4621	356	3	of	of	ADP
assc-4621	356	4	business	business	NOUN
assc-4621	356	5	and	and	CCONJ
assc-4621	356	6	management	management	NOUN
assc-4621	356	7	,	,	PUNCT
assc-4621	356	8	17(4	17(4	NUM
assc-4621	356	9	)	)	PUNCT
assc-4621	356	10	,	,	PUNCT
assc-4621	356	11	37	37	NUM
assc-4621	356	12	-	-	SYM
assc-4621	356	13	40	40	NUM
assc-4621	356	14	.	.	PUNCT
assc-4621	357	1	islam	islam	PROPN
assc-4621	357	2	,	,	PUNCT
assc-4621	357	3	s.	s.	PROPN
assc-4621	357	4	,	,	PUNCT
assc-4621	357	5	&	&	CCONJ
assc-4621	357	6	mahfuz	mahfuz	PROPN
assc-4621	357	7	,	,	PUNCT
assc-4621	357	8	a.	a.	PROPN
assc-4621	357	9	s.	s.	PROPN
assc-4621	357	10	m.	m.	PROPN
assc-4621	357	11	(	(	PUNCT
assc-4621	357	12	2014	2014	NUM
assc-4621	357	13	)	)	PUNCT
assc-4621	357	14	.	.	PUNCT
assc-4621	358	1	adoption	adoption	NOUN
assc-4621	358	2	of	of	ADP
assc-4621	358	3	e	e	NOUN
assc-4621	358	4	-	-	NOUN
assc-4621	358	5	banking	banking	NOUN
assc-4621	358	6	in	in	ADP
assc-4621	358	7	bangladesh	bangladesh	NOUN
assc-4621	358	8	:	:	PUNCT
assc-4621	358	9	evolution	evolution	NOUN
assc-4621	358	10	,	,	PUNCT
assc-4621	358	11	status	status	NOUN
assc-4621	358	12	and	and	CCONJ
assc-4621	358	13	prospects	prospect	NOUN
assc-4621	358	14	.	.	PUNCT
assc-4621	359	1	16th	16th	ADJ
assc-4621	359	2	international	international	ADJ
assc-4621	359	3	conferrence	conferrence	NOUN
assc-4621	359	4	on	on	ADP
assc-4621	359	5	computer	computer	NOUN
assc-4621	359	6	and	and	CCONJ
assc-4621	359	7	information	information	NOUN
assc-4621	359	8	technology	technology	NOUN
assc-4621	359	9	,	,	PUNCT
assc-4621	359	10	khulna	khulna	PROPN
assc-4621	359	11	,	,	PUNCT
assc-4621	359	12	bangladesh	bangladesh	PROPN
assc-4621	359	13	,	,	PUNCT
assc-4621	359	14	255	255	NUM
assc-4621	359	15	-	-	SYM
assc-4621	359	16	260	260	NUM
assc-4621	359	17	.	.	PUNCT
assc-4621	360	1	https://doi.org/10.1109/iccitechn.2014.6997303	https://doi.org/10.1109/iccitechn.2014.6997303	PROPN
assc-4621	360	2	jain	jain	PROPN
assc-4621	360	3	,	,	PUNCT
assc-4621	360	4	r.	r.	PROPN
assc-4621	360	5	,	,	PUNCT
assc-4621	360	6	jain	jain	PROPN
assc-4621	360	7	,	,	PUNCT
assc-4621	360	8	s.	s.	PROPN
assc-4621	360	9	,	,	PUNCT
assc-4621	360	10	&	&	CCONJ
assc-4621	360	11	dhar	dhar	PROPN
assc-4621	360	12	,	,	PUNCT
assc-4621	360	13	u.	u.	PROPN
assc-4621	360	14	(	(	PUNCT
assc-4621	360	15	2007	2007	NUM
assc-4621	360	16	)	)	PUNCT
assc-4621	360	17	.	.	PUNCT
assc-4621	361	1	curel	curel	NOUN
assc-4621	361	2	:	:	PUNCT
assc-4621	361	3	a	a	DET
assc-4621	361	4	scale	scale	NOUN
assc-4621	361	5	for	for	ADP
assc-4621	361	6	measure	measure	NOUN
assc-4621	361	7	customer	customer	NOUN
assc-4621	361	8	relationship	relationship	NOUN
assc-4621	361	9	management	management	NOUN
assc-4621	361	10	effectiveness	effectiveness	NOUN
assc-4621	361	11	in	in	ADP
assc-4621	361	12	service	service	NOUN
assc-4621	361	13	sector	sector	NOUN
assc-4621	361	14	.	.	PUNCT
assc-4621	362	1	journal	journal	NOUN
assc-4621	362	2	of	of	ADP
assc-4621	362	3	service	service	NOUN
assc-4621	362	4	sector	sector	NOUN
assc-4621	362	5	,	,	PUNCT
assc-4621	362	6	7(1	7(1	NUM
assc-4621	362	7	)	)	PUNCT
assc-4621	362	8	,	,	PUNCT
assc-4621	362	9	37	37	NUM
assc-4621	362	10	-	-	SYM
assc-4621	362	11	58	58	NUM
assc-4621	362	12	.	.	PUNCT
assc-4621	363	1	jayachandran	jayachandran	PROPN
assc-4621	363	2	,	,	PUNCT
assc-4621	363	3	s.	s.	PROPN
assc-4621	363	4	,	,	PUNCT
assc-4621	363	5	sharma	sharma	PROPN
assc-4621	363	6	,	,	PUNCT
assc-4621	363	7	s.	s.	PROPN
assc-4621	363	8	,	,	PUNCT
assc-4621	363	9	kaufman	kaufman	PROPN
assc-4621	363	10	,	,	PUNCT
assc-4621	363	11	p.	p.	PROPN
assc-4621	363	12	,	,	PUNCT
assc-4621	363	13	&	&	CCONJ
assc-4621	363	14	raman	raman	PROPN
assc-4621	363	15	,	,	PUNCT
assc-4621	363	16	p.	p.	NOUN
assc-4621	363	17	(	(	PUNCT
assc-4621	363	18	2005	2005	NUM
assc-4621	363	19	)	)	PUNCT
assc-4621	363	20	.	.	PUNCT
assc-4621	364	1	the	the	DET
assc-4621	364	2	role	role	NOUN
assc-4621	364	3	of	of	ADP
assc-4621	364	4	relational	relational	ADJ
assc-4621	364	5	information	information	NOUN
assc-4621	364	6	process	process	NOUN
assc-4621	364	7	and	and	CCONJ
assc-4621	364	8	technology	technology	NOUN
assc-4621	364	9	use	use	NOUN
assc-4621	364	10	in	in	ADP
assc-4621	364	11	customer	customer	NOUN
assc-4621	364	12	relationship	relationship	NOUN
assc-4621	364	13	management	management	NOUN
assc-4621	364	14	.	.	PUNCT
assc-4621	365	1	journal	journal	NOUN
assc-4621	365	2	of	of	ADP
assc-4621	365	3	marketing	marketing	NOUN
assc-4621	365	4	,	,	PUNCT
assc-4621	365	5	69(4	69(4	NOUN
assc-4621	365	6	)	)	PUNCT
assc-4621	365	7	,	,	PUNCT
assc-4621	365	8	177	177	NUM
assc-4621	365	9	-	-	SYM
assc-4621	365	10	192	192	NUM
assc-4621	365	11	.	.	PUNCT
assc-4621	366	1	https://doi.org/10.1509/jmkg.2005.69.4.177	https://doi.org/10.1509/jmkg.2005.69.4.177	ADJ
assc-4621	366	2	kaura	kaura	NOUN
assc-4621	366	3	,	,	PUNCT
assc-4621	366	4	v.	v.	PROPN
assc-4621	366	5	(	(	PUNCT
assc-4621	366	6	2013	2013	NUM
assc-4621	366	7	)	)	PUNCT
assc-4621	366	8	.	.	PUNCT
assc-4621	367	1	antecedents	antecedent	NOUN
assc-4621	367	2	of	of	ADP
assc-4621	367	3	customer	customer	NOUN
assc-4621	367	4	satisfaction	satisfaction	NOUN
assc-4621	367	5	:	:	PUNCT
assc-4621	367	6	a	a	DET
assc-4621	367	7	study	study	NOUN
assc-4621	367	8	of	of	ADP
assc-4621	367	9	indian	indian	ADJ
assc-4621	367	10	public	public	ADJ
assc-4621	367	11	and	and	CCONJ
assc-4621	367	12	private	private	ADJ
assc-4621	367	13	sector	sector	NOUN
assc-4621	367	14	banks	bank	NOUN
assc-4621	367	15	.	.	PUNCT
assc-4621	368	1	international	international	ADJ
assc-4621	368	2	journal	journal	PROPN
assc-4621	368	3	of	of	ADP
assc-4621	368	4	bank	bank	PROPN
assc-4621	368	5	marketing	marketing	NOUN
assc-4621	368	6	,	,	PUNCT
assc-4621	368	7	31(3	31(3	NUM
assc-4621	368	8	)	)	PUNCT
assc-4621	368	9	,	,	PUNCT
assc-4621	368	10	167	167	NUM
assc-4621	368	11	-	-	SYM
assc-4621	368	12	186	186	NUM
assc-4621	368	13	.	.	PUNCT
assc-4621	369	1	https://doi.org/10.1108/02652321311315285	https://doi.org/10.1108/02652321311315285	PROPN
assc-4621	369	2	keiningham	keiningham	PROPN
assc-4621	369	3	,	,	PUNCT
assc-4621	369	4	t.	t.	PROPN
assc-4621	369	5	l.	l.	PROPN
assc-4621	369	6	,	,	PUNCT
assc-4621	369	7	cooil	cooil	PROPN
assc-4621	369	8	,	,	PUNCT
assc-4621	369	9	b.	b.	PROPN
assc-4621	369	10	,	,	PUNCT
assc-4621	369	11	aksoy	aksoy	PROPN
assc-4621	369	12	,	,	PUNCT
assc-4621	369	13	l.	l.	PROPN
assc-4621	369	14	,	,	PUNCT
assc-4621	369	15	adndreassen	adndreassen	PROPN
assc-4621	369	16	,	,	PUNCT
assc-4621	369	17	w.	w.	PROPN
assc-4621	369	18	,	,	PUNCT
assc-4621	369	19	&	&	CCONJ
assc-4621	369	20	weitner	weitner	PROPN
assc-4621	369	21	,	,	PUNCT
assc-4621	369	22	j.	j.	PROPN
assc-4621	369	23	(	(	PUNCT
assc-4621	369	24	2007	2007	NUM
assc-4621	369	25	)	)	PUNCT
assc-4621	369	26	.	.	PUNCT
assc-4621	370	1	the	the	DET
assc-4621	370	2	value	value	NOUN
assc-4621	370	3	of	of	ADP
assc-4621	370	4	different	different	ADJ
assc-4621	370	5	customer	customer	NOUN
assc-4621	370	6	satisfaction	satisfaction	NOUN
assc-4621	370	7	and	and	CCONJ
assc-4621	370	8	loyalty	loyalty	NOUN
assc-4621	370	9	metrics	metric	NOUN
assc-4621	370	10	in	in	ADP
assc-4621	370	11	predicting	predict	VERB
assc-4621	370	12	customer	customer	NOUN
assc-4621	370	13	retention	retention	NOUN
assc-4621	370	14	,	,	PUNCT
assc-4621	370	15	recommendation	recommendation	NOUN
assc-4621	370	16	,	,	PUNCT
assc-4621	370	17	and	and	CCONJ
assc-4621	370	18	share	share	NOUN
assc-4621	370	19	-	-	PUNCT
assc-4621	370	20	of	of	ADP
assc-4621	370	21	-	-	PUNCT
assc-4621	370	22	wallet	wallet	NOUN
assc-4621	370	23	.	.	PUNCT
assc-4621	370	24	”	"	PUNCT
assc-4621	370	25	management	management	NOUN
assc-4621	370	26	service	service	NOUN
assc-4621	370	27	quality	quality	NOUN
assc-4621	370	28	(	(	PUNCT
assc-4621	370	29	emerald	emerald	NOUN
assc-4621	370	30	group	group	NOUN
assc-4621	370	31	)	)	PUNCT
assc-4621	370	32	,	,	PUNCT
assc-4621	370	33	17(4	17(4	NUM
assc-4621	370	34	)	)	PUNCT
assc-4621	370	35	,	,	PUNCT
assc-4621	370	36	361	361	X
assc-4621	370	37	.	.	PUNCT
assc-4621	371	1	https://doi.org/10.1108/09604520710760526	https://doi.org/10.1108/09604520710760526	PROPN
assc-4621	371	2	khan	khan	PROPN
assc-4621	371	3	,	,	PUNCT
assc-4621	371	4	a.	a.	NOUN
assc-4621	371	5	g.	g.	PROPN
assc-4621	371	6	(	(	PUNCT
assc-4621	371	7	2016	2016	NUM
assc-4621	371	8	)	)	PUNCT
assc-4621	371	9	.	.	PUNCT
assc-4621	372	1	present	present	ADJ
assc-4621	372	2	scenarios	scenario	NOUN
assc-4621	372	3	,	,	PUNCT
assc-4621	372	4	opportunities	opportunity	NOUN
assc-4621	372	5	and	and	CCONJ
assc-4621	372	6	obstacles	obstacle	NOUN
assc-4621	372	7	of	of	ADP
assc-4621	372	8	e	e	NOUN
assc-4621	372	9	-	-	NOUN
assc-4621	372	10	business	business	NOUN
assc-4621	372	11	in	in	ADP
assc-4621	372	12	bangladesh	bangladesh	NOUN
assc-4621	372	13	.	.	PUNCT
assc-4621	373	1	global	global	ADJ
assc-4621	373	2	journal	journal	PROPN
assc-4621	373	3	of	of	ADP
assc-4621	373	4	management	management	NOUN
assc-4621	373	5	and	and	CCONJ
assc-4621	373	6	business	business	NOUN
assc-4621	373	7	research	research	NOUN
assc-4621	373	8	,	,	PUNCT
assc-4621	373	9	16(1	16(1	NUM
assc-4621	373	10	)	)	PUNCT
assc-4621	373	11	,	,	PUNCT
assc-4621	373	12	1	1	NUM
assc-4621	373	13	-	-	SYM
assc-4621	373	14	5	5	NUM
assc-4621	373	15	.	.	PUNCT
assc-4621	373	16	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	PROPN
assc-4621	373	17	advances	advance	VERB
assc-4621	373	18	in	in	ADP
assc-4621	373	19	social	social	ADJ
assc-4621	373	20	science	science	NOUN
assc-4621	373	21	and	and	CCONJ
assc-4621	373	22	culture	culture	NOUN
assc-4621	373	23	vol	vol	NOUN
assc-4621	373	24	.	.	PROPN
assc-4621	374	1	4	4	NUM
assc-4621	374	2	,	,	PUNCT
assc-4621	374	3	no	no	INTJ
assc-4621	374	4	.	.	NOUN
assc-4621	374	5	2	2	NUM
assc-4621	374	6	,	,	PUNCT
assc-4621	374	7	2022	2022	NUM
assc-4621	374	8	17	17	NUM
assc-4621	374	9	published	publish	VERB
assc-4621	374	10	by	by	ADP
assc-4621	374	11	scholink	scholink	PROPN
assc-4621	374	12	inc	inc	PROPN
assc-4621	374	13	.	.	PROPN
assc-4621	374	14	kline	kline	PROPN
assc-4621	374	15	,	,	PUNCT
assc-4621	374	16	r.	r.	PROPN
assc-4621	374	17	b.	b.	PROPN
assc-4621	374	18	(	(	PUNCT
assc-4621	374	19	2005	2005	NUM
assc-4621	374	20	)	)	PUNCT
assc-4621	374	21	.	.	PUNCT
assc-4621	375	1	principles	principle	NOUN
assc-4621	375	2	and	and	CCONJ
assc-4621	375	3	practice	practice	NOUN
assc-4621	375	4	of	of	ADP
assc-4621	375	5	structural	structural	ADJ
assc-4621	375	6	equation	equation	NOUN
assc-4621	375	7	modeling	modeling	NOUN
assc-4621	375	8	(	(	PUNCT
assc-4621	375	9	2nd	2nd	ADJ
assc-4621	375	10	ed	ed	NOUN
assc-4621	375	11	.	.	PUNCT
assc-4621	375	12	)	)	PUNCT
assc-4621	375	13	.	.	PUNCT
assc-4621	376	1	new	new	PROPN
assc-4621	376	2	york	york	PROPN
assc-4621	376	3	:	:	PUNCT
assc-4621	376	4	guilford	guilford	PROPN
assc-4621	376	5	.	.	PUNCT
assc-4621	377	1	korner	korner	PROPN
assc-4621	377	2	,	,	PUNCT
assc-4621	377	3	v.	v.	PROPN
assc-4621	377	4	,	,	PUNCT
assc-4621	377	5	&	&	CCONJ
assc-4621	377	6	zimmermann	zimmermann	PROPN
assc-4621	377	7	,	,	PUNCT
assc-4621	377	8	h.	h.	PROPN
assc-4621	377	9	(	(	PUNCT
assc-4621	377	10	2000	2000	NUM
assc-4621	377	11	)	)	PUNCT
assc-4621	377	12	.	.	PUNCT
assc-4621	378	1	management	management	NOUN
assc-4621	378	2	of	of	ADP
assc-4621	378	3	customer	customer	NOUN
assc-4621	378	4	relationship	relationship	NOUN
assc-4621	378	5	in	in	ADP
assc-4621	378	6	business	business	NOUN
assc-4621	378	7	management	management	NOUN
assc-4621	378	8	media	medium	NOUN
assc-4621	378	9	.	.	PUNCT
assc-4621	379	1	journal	journal	NOUN
assc-4621	379	2	of	of	ADP
assc-4621	379	3	electronic	electronic	ADJ
assc-4621	379	4	markets	market	NOUN
assc-4621	379	5	,	,	PUNCT
assc-4621	379	6	10(3	10(3	NUM
assc-4621	379	7	)	)	PUNCT
assc-4621	379	8	,	,	PUNCT
assc-4621	379	9	162	162	NUM
assc-4621	379	10	-	-	SYM
assc-4621	379	11	180	180	NUM
assc-4621	379	12	.	.	PUNCT
assc-4621	380	1	https://doi.org/10.1080/10196780050177062	https://doi.org/10.1080/10196780050177062	X
assc-4621	380	2	krasnikov	krasnikov	PROPN
assc-4621	380	3	,	,	PUNCT
assc-4621	380	4	a.	a.	PROPN
assc-4621	380	5	,	,	PUNCT
assc-4621	380	6	jayachandran	jayachandran	PROPN
assc-4621	380	7	,	,	PUNCT
assc-4621	380	8	s.	s.	PROPN
assc-4621	380	9	,	,	PUNCT
assc-4621	380	10	&	&	CCONJ
assc-4621	380	11	kumar	kumar	PROPN
assc-4621	380	12	,	,	PUNCT
assc-4621	380	13	v.	v.	PROPN
assc-4621	380	14	(	(	PUNCT
assc-4621	380	15	2009	2009	NUM
assc-4621	380	16	)	)	PUNCT
assc-4621	380	17	.	.	PUNCT
assc-4621	381	1	the	the	DET
assc-4621	381	2	impact	impact	NOUN
assc-4621	381	3	of	of	ADP
assc-4621	381	4	customer	customer	NOUN
assc-4621	381	5	relationship	relationship	NOUN
assc-4621	381	6	management	management	NOUN
assc-4621	381	7	implementation	implementation	NOUN
assc-4621	381	8	on	on	ADP
assc-4621	381	9	cost	cost	NOUN
assc-4621	381	10	and	and	CCONJ
assc-4621	381	11	profit	profit	NOUN
assc-4621	381	12	efficiencies	efficiency	NOUN
assc-4621	381	13	:	:	PUNCT
assc-4621	381	14	evidence	evidence	NOUN
assc-4621	381	15	from	from	ADP
assc-4621	381	16	the	the	DET
assc-4621	381	17	us	us	PROPN
assc-4621	381	18	commercial	commercial	ADJ
assc-4621	381	19	banking	banking	NOUN
assc-4621	381	20	industry	industry	NOUN
assc-4621	381	21	.	.	PUNCT
assc-4621	382	1	journal	journal	PROPN
assc-4621	382	2	of	of	ADP
assc-4621	382	3	marketing	marketing	NOUN
assc-4621	382	4	,	,	PUNCT
assc-4621	382	5	73(6	73(6	PROPN
assc-4621	382	6	)	)	PUNCT
assc-4621	382	7	,	,	PUNCT
assc-4621	382	8	61	61	NUM
assc-4621	382	9	-	-	SYM
assc-4621	382	10	76	76	NUM
assc-4621	382	11	.	.	PUNCT
assc-4621	383	1	https://doi.org/10.1509/jmkg.73.6.61	https://doi.org/10.1509/jmkg.73.6.61	PROPN
assc-4621	383	2	lee	lee	PROPN
assc-4621	383	3	-	-	PUNCT
assc-4621	383	4	kelly	kelly	PROPN
assc-4621	383	5	,	,	PUNCT
assc-4621	383	6	l.	l.	PROPN
assc-4621	383	7	,	,	PUNCT
assc-4621	383	8	&	&	CCONJ
assc-4621	383	9	gilbert	gilbert	PROPN
assc-4621	383	10	,	,	PUNCT
assc-4621	383	11	d.	d.	PROPN
assc-4621	383	12	(	(	PUNCT
assc-4621	383	13	2003	2003	NUM
assc-4621	383	14	)	)	PUNCT
assc-4621	383	15	.	.	PUNCT
assc-4621	384	1	how	how	SCONJ
assc-4621	384	2	e	e	X
assc-4621	384	3	-	-	NOUN
assc-4621	384	4	crm	crm	NOUN
assc-4621	384	5	can	can	AUX
assc-4621	384	6	enhance	enhance	VERB
assc-4621	384	7	customer	customer	NOUN
assc-4621	384	8	loyalty	loyalty	NOUN
assc-4621	384	9	.	.	PUNCT
assc-4621	385	1	journal	journal	NOUN
assc-4621	385	2	of	of	ADP
assc-4621	385	3	marketing	marketing	NOUN
assc-4621	385	4	intelligence	intelligence	NOUN
assc-4621	385	5	and	and	CCONJ
assc-4621	385	6	planning	planning	NOUN
assc-4621	385	7	,	,	PUNCT
assc-4621	385	8	21(1	21(1	NUM
assc-4621	385	9	)	)	PUNCT
assc-4621	385	10	,	,	PUNCT
assc-4621	385	11	339	339	NUM
assc-4621	385	12	-	-	SYM
assc-4621	385	13	348	348	NUM
assc-4621	385	14	.	.	PUNCT
assc-4621	386	1	https://doi.org/10.1108/02634500310480121	https://doi.org/10.1108/02634500310480121	ADJ
assc-4621	386	2	leverin	leverin	PROPN
assc-4621	386	3	,	,	PUNCT
assc-4621	386	4	a.	a.	PROPN
assc-4621	386	5	,	,	PUNCT
assc-4621	386	6	&	&	CCONJ
assc-4621	386	7	liljander	liljander	PROPN
assc-4621	386	8	,	,	PUNCT
assc-4621	386	9	v.	v.	PROPN
assc-4621	386	10	(	(	PUNCT
assc-4621	386	11	2006	2006	NUM
assc-4621	386	12	)	)	PUNCT
assc-4621	386	13	.	.	PUNCT
assc-4621	387	1	does	do	AUX
assc-4621	387	2	relationship	relationship	NOUN
assc-4621	387	3	marketing	marketing	NOUN
assc-4621	387	4	improve	improve	VERB
assc-4621	387	5	customer	customer	NOUN
assc-4621	387	6	relationship	relationship	NOUN
assc-4621	387	7	satisfaction	satisfaction	NOUN
assc-4621	387	8	and	and	CCONJ
assc-4621	387	9	loyalty	loyalty	NOUN
assc-4621	387	10	?	?	PUNCT
assc-4621	388	1	international	international	ADJ
assc-4621	388	2	journal	journal	NOUN
assc-4621	388	3	of	of	ADP
assc-4621	388	4	bank	bank	PROPN
assc-4621	388	5	marketing	marketing	NOUN
assc-4621	388	6	,	,	PUNCT
assc-4621	388	7	24(4	24(4	NOUN
assc-4621	388	8	)	)	PUNCT
assc-4621	388	9	,	,	PUNCT
assc-4621	388	10	232	232	NUM
assc-4621	388	11	-	-	SYM
assc-4621	388	12	251	251	NUM
assc-4621	388	13	.	.	PUNCT
assc-4621	389	1	https://doi.org/10.1108/02652320610671333	https://doi.org/10.1108/02652320610671333	AUX
assc-4621	389	2	lichtenstein	lichtenstein	PROPN
assc-4621	389	3	,	,	PUNCT
assc-4621	389	4	s.	s.	PROPN
assc-4621	389	5	,	,	PUNCT
assc-4621	389	6	&	&	CCONJ
assc-4621	389	7	williamson	williamson	PROPN
assc-4621	389	8	,	,	PUNCT
assc-4621	389	9	k.	k.	PROPN
assc-4621	389	10	(	(	PUNCT
assc-4621	389	11	2006	2006	NUM
assc-4621	389	12	)	)	PUNCT
assc-4621	389	13	.	.	PUNCT
assc-4621	390	1	understanding	understand	VERB
assc-4621	390	2	consumer	consumer	NOUN
assc-4621	390	3	adoption	adoption	NOUN
assc-4621	390	4	of	of	ADP
assc-4621	390	5	internet	internet	NOUN
assc-4621	390	6	banking	banking	NOUN
assc-4621	390	7	:	:	PUNCT
assc-4621	390	8	an	an	DET
assc-4621	390	9	interpretive	interpretive	ADJ
assc-4621	390	10	study	study	NOUN
assc-4621	390	11	in	in	ADP
assc-4621	390	12	the	the	DET
assc-4621	390	13	australian	australian	ADJ
assc-4621	390	14	banking	banking	NOUN
assc-4621	390	15	context	context	NOUN
assc-4621	390	16	.	.	PUNCT
assc-4621	391	1	journal	journal	NOUN
assc-4621	391	2	of	of	ADP
assc-4621	391	3	electronic	electronic	ADJ
assc-4621	391	4	commerce	commerce	NOUN
assc-4621	391	5	research	research	NOUN
assc-4621	391	6	,	,	PUNCT
assc-4621	391	7	7(2	7(2	NUM
assc-4621	391	8	)	)	PUNCT
assc-4621	391	9	,	,	PUNCT
assc-4621	391	10	50	50	NUM
assc-4621	391	11	.	.	PUNCT
assc-4621	391	12	mahapatra	mahapatra	PROPN
assc-4621	391	13	,	,	PUNCT
assc-4621	391	14	s.	s.	PROPN
assc-4621	391	15	n.	n.	PROPN
assc-4621	391	16	,	,	PUNCT
assc-4621	391	17	&	&	CCONJ
assc-4621	391	18	kumar	kumar	PROPN
assc-4621	391	19	,	,	PUNCT
assc-4621	391	20	p.	p.	NOUN
assc-4621	391	21	(	(	PUNCT
assc-4621	391	22	2017	2017	NUM
assc-4621	391	23	)	)	PUNCT
assc-4621	391	24	.	.	PUNCT
assc-4621	392	1	customer	customer	NOUN
assc-4621	392	2	retention	retention	NOUN
assc-4621	392	3	:	:	PUNCT
assc-4621	392	4	a	a	DET
assc-4621	392	5	study	study	NOUN
assc-4621	392	6	on	on	ADP
assc-4621	392	7	indian	indian	PROPN
assc-4621	392	8	bank	bank	PROPN
assc-4621	392	9	.	.	PUNCT
assc-4621	393	1	international	international	ADJ
assc-4621	393	2	journal	journal	PROPN
assc-4621	393	3	of	of	ADP
assc-4621	393	4	research	research	NOUN
assc-4621	393	5	,	,	PUNCT
assc-4621	393	6	5(7	5(7	NUM
assc-4621	393	7	)	)	PUNCT
assc-4621	393	8	,	,	PUNCT
assc-4621	393	9	485	485	NUM
assc-4621	393	10	,	,	PUNCT
assc-4621	393	11	490	490	NUM
assc-4621	393	12	.	.	PUNCT
assc-4621	394	1	https://doi.org/10.29121/granthaalayah.v5.i7.2017.2157	https://doi.org/10.29121/granthaalayah.v5.i7.2017.2157	NOUN
assc-4621	394	2	mithas	mitha	NOUN
assc-4621	394	3	,	,	PUNCT
assc-4621	394	4	s.	s.	PROPN
assc-4621	394	5	,	,	PUNCT
assc-4621	394	6	krishnan	krishnan	PROPN
assc-4621	394	7	,	,	PUNCT
assc-4621	394	8	m.	m.	NOUN
assc-4621	394	9	s.	s.	PROPN
assc-4621	394	10	,	,	PUNCT
assc-4621	394	11	&	&	CCONJ
assc-4621	394	12	fornell	fornell	PROPN
assc-4621	394	13	.	.	PUNCT
assc-4621	395	1	(	(	PUNCT
assc-4621	395	2	2005	2005	NUM
assc-4621	395	3	)	)	PUNCT
assc-4621	395	4	.	.	PUNCT
assc-4621	396	1	why	why	SCONJ
assc-4621	396	2	do	do	AUX
assc-4621	396	3	customer	customer	NOUN
assc-4621	396	4	relationship	relationship	NOUN
assc-4621	396	5	management	management	NOUN
assc-4621	396	6	applications	application	NOUN
assc-4621	396	7	affect	affect	VERB
assc-4621	396	8	customer	customer	NOUN
assc-4621	396	9	saisfaction	saisfaction	NOUN
assc-4621	396	10	?	?	PUNCT
assc-4621	397	1	journal	journal	NOUN
assc-4621	397	2	of	of	ADP
assc-4621	397	3	marketing	marketing	NOUN
assc-4621	397	4	,	,	PUNCT
assc-4621	397	5	69(4	69(4	NOUN
assc-4621	397	6	)	)	PUNCT
assc-4621	397	7	,	,	PUNCT
assc-4621	397	8	201	201	NUM
assc-4621	397	9	-	-	SYM
assc-4621	397	10	209	209	NUM
assc-4621	397	11	.	.	PUNCT
assc-4621	398	1	https://doi.org/10.1509/jmkg.2005.69.4.201	https://doi.org/10.1509/jmkg.2005.69.4.201	VERB
assc-4621	398	2	new	new	ADJ
assc-4621	398	3	zoos	zoo	NOUN
assc-4621	398	4	.	.	PUNCT
assc-4621	399	1	(	(	PUNCT
assc-4621	399	2	2020	2020	NUM
assc-4621	399	3	)	)	PUNCT
assc-4621	399	4	.	.	PUNCT
assc-4621	400	1	world	world	NOUN
assc-4621	400	2	smart	smart	ADJ
assc-4621	400	3	phone	phone	NOUN
assc-4621	400	4	user	user	NOUN
assc-4621	400	5	.	.	PUNCT
assc-4621	401	1	retrieved	retrieve	VERB
assc-4621	401	2	from	from	ADP
assc-4621	401	3	https://newzoo.com/insights/rankings/top-countries-by-smartphone-penetration-and-users/	https://newzoo.com/insights/rankings/top-countries-by-smartphone-penetration-and-users/	PROPN
assc-4621	401	4	oliver	oliver	PROPN
assc-4621	401	5	,	,	PUNCT
assc-4621	401	6	r.	r.	PROPN
assc-4621	401	7	l.	l.	PROPN
assc-4621	401	8	(	(	PUNCT
assc-4621	401	9	1997	1997	NUM
assc-4621	401	10	)	)	PUNCT
assc-4621	401	11	.	.	PUNCT
assc-4621	402	1	satisfaction	satisfaction	NOUN
assc-4621	402	2	:	:	PUNCT
assc-4621	402	3	a	a	DET
assc-4621	402	4	behavioral	behavioral	ADJ
assc-4621	402	5	perspective	perspective	NOUN
assc-4621	402	6	on	on	ADP
assc-4621	402	7	the	the	DET
assc-4621	402	8	consumer	consumer	NOUN
assc-4621	402	9	.	.	PUNCT
assc-4621	403	1	mcgraw	mcgraw	PROPN
assc-4621	403	2	-	-	PUNCT
assc-4621	403	3	hill	hill	PROPN
assc-4621	403	4	,	,	PUNCT
assc-4621	403	5	new	new	PROPN
assc-4621	403	6	.	.	PUNCT
assc-4621	403	7	olsen	olsen	PROPN
assc-4621	403	8	,	,	PUNCT
assc-4621	403	9	l.	l.	PROPN
assc-4621	403	10	l.	l.	PROPN
assc-4621	403	11	,	,	PUNCT
assc-4621	403	12	&	&	CCONJ
assc-4621	403	13	johnson	johnson	PROPN
assc-4621	403	14	,	,	PUNCT
assc-4621	403	15	m.	m.	PROPN
assc-4621	403	16	d.	d.	PROPN
assc-4621	403	17	(	(	PUNCT
assc-4621	403	18	2003	2003	NUM
assc-4621	403	19	)	)	PUNCT
assc-4621	403	20	.	.	PUNCT
assc-4621	404	1	service	service	NOUN
assc-4621	404	2	equity	equity	PROPN
assc-4621	404	3	,	,	PUNCT
assc-4621	404	4	satisfaction	satisfaction	NOUN
assc-4621	404	5	,	,	PUNCT
assc-4621	404	6	and	and	CCONJ
assc-4621	404	7	loyalty	loyalty	NOUN
assc-4621	404	8	:	:	PUNCT
assc-4621	404	9	from	from	ADP
assc-4621	404	10	transaction	transaction	NOUN
assc-4621	404	11	-	-	PUNCT
assc-4621	404	12	specific	specific	ADJ
assc-4621	404	13	to	to	ADP
assc-4621	404	14	cumulative	cumulative	ADJ
assc-4621	404	15	evaluation	evaluation	NOUN
assc-4621	404	16	.	.	PUNCT
assc-4621	405	1	journal	journal	NOUN
assc-4621	405	2	of	of	ADP
assc-4621	405	3	service	service	NOUN
assc-4621	405	4	research	research	NOUN
assc-4621	405	5	,	,	PUNCT
assc-4621	405	6	3	3	NUM
assc-4621	405	7	,	,	PUNCT
assc-4621	405	8	184	184	NUM
assc-4621	405	9	-	-	SYM
assc-4621	405	10	195	195	NUM
assc-4621	405	11	.	.	PUNCT
assc-4621	406	1	https://doi.org/10.1177/1094670502238914	https://doi.org/10.1177/1094670502238914	PROPN
assc-4621	406	2	padmavathy	padmavathy	ADJ
assc-4621	406	3	,	,	PUNCT
assc-4621	406	4	c.	c.	PROPN
assc-4621	406	5	,	,	PUNCT
assc-4621	406	6	balaji	balaji	PROPN
assc-4621	406	7	,	,	PUNCT
assc-4621	406	8	m.	m.	NOUN
assc-4621	406	9	s.	s.	PROPN
assc-4621	406	10	,	,	PUNCT
assc-4621	406	11	&	&	CCONJ
assc-4621	406	12	sivakumar	sivakumar	PROPN
assc-4621	406	13	,	,	PUNCT
assc-4621	406	14	v.	v.	PROPN
assc-4621	406	15	j.	j.	PROPN
assc-4621	406	16	(	(	PUNCT
assc-4621	406	17	2012	2012	NUM
assc-4621	406	18	)	)	PUNCT
assc-4621	406	19	.	.	PUNCT
assc-4621	407	1	measuring	measure	VERB
assc-4621	407	2	effectiveness	effectiveness	NOUN
assc-4621	407	3	of	of	ADP
assc-4621	407	4	customer	customer	NOUN
assc-4621	407	5	relationships	relationship	NOUN
assc-4621	407	6	management	management	NOUN
assc-4621	407	7	in	in	ADP
assc-4621	407	8	indian	indian	ADJ
assc-4621	407	9	retail	retail	ADJ
assc-4621	407	10	banks	bank	NOUN
assc-4621	407	11	.	.	PUNCT
assc-4621	408	1	international	international	ADJ
assc-4621	408	2	journal	journal	PROPN
assc-4621	408	3	of	of	ADP
assc-4621	408	4	bank	bank	PROPN
assc-4621	408	5	marketing	marketing	NOUN
assc-4621	408	6	,	,	PUNCT
assc-4621	408	7	30(4	30(4	NUM
assc-4621	408	8	)	)	PUNCT
assc-4621	408	9	,	,	PUNCT
assc-4621	408	10	247	247	NUM
assc-4621	408	11	-	-	SYM
assc-4621	408	12	257	257	NUM
assc-4621	408	13	.	.	PUNCT
assc-4621	409	1	https://doi.org/10.1108/02652321211236888	https://doi.org/10.1108/02652321211236888	PROPN
assc-4621	409	2	payne	payne	PROPN
assc-4621	409	3	,	,	PUNCT
assc-4621	409	4	a.	a.	PROPN
assc-4621	409	5	,	,	PUNCT
assc-4621	409	6	&	&	CCONJ
assc-4621	409	7	frow	frow	PROPN
assc-4621	409	8	,	,	PUNCT
assc-4621	409	9	p.	p.	NOUN
assc-4621	409	10	(	(	PUNCT
assc-4621	409	11	2005	2005	NUM
assc-4621	409	12	)	)	PUNCT
assc-4621	409	13	.	.	PUNCT
assc-4621	410	1	a	a	DET
assc-4621	410	2	strategic	strategic	ADJ
assc-4621	410	3	framework	framework	NOUN
assc-4621	410	4	for	for	ADP
assc-4621	410	5	customer	customer	NOUN
assc-4621	410	6	relationship	relationship	NOUN
assc-4621	410	7	management	management	NOUN
assc-4621	410	8	.	.	PUNCT
assc-4621	411	1	journal	journal	NOUN
assc-4621	411	2	of	of	ADP
assc-4621	411	3	marketing	marketing	NOUN
assc-4621	411	4	,	,	PUNCT
assc-4621	411	5	4	4	NUM
assc-4621	411	6	,	,	PUNCT
assc-4621	411	7	167	167	NUM
assc-4621	411	8	-	-	SYM
assc-4621	411	9	176	176	NUM
assc-4621	411	10	.	.	PUNCT
assc-4621	412	1	https://doi.org/10.1509/jmkg.2005.69.4.167	https://doi.org/10.1509/jmkg.2005.69.4.167	PROPN
assc-4621	412	2	payne	payne	PROPN
assc-4621	412	3	,	,	PUNCT
assc-4621	412	4	a.	a.	PROPN
assc-4621	412	5	,	,	PUNCT
assc-4621	412	6	&	&	CCONJ
assc-4621	412	7	richard	richard	PROPN
assc-4621	412	8	,	,	PUNCT
assc-4621	412	9	j.	j.	PROPN
assc-4621	412	10	(	(	PUNCT
assc-4621	412	11	1993	1993	NUM
assc-4621	412	12	)	)	PUNCT
assc-4621	412	13	.	.	PUNCT
assc-4621	413	1	relationship	relationship	NOUN
assc-4621	413	2	marketing	marketing	NOUN
assc-4621	413	3	,	,	PUNCT
assc-4621	413	4	customer	customer	NOUN
assc-4621	413	5	retention	retention	NOUN
assc-4621	413	6	and	and	CCONJ
assc-4621	413	7	service	service	NOUN
assc-4621	413	8	firm	firm	NOUN
assc-4621	413	9	profitability	profitability	NOUN
assc-4621	413	10	.	.	PUNCT
assc-4621	414	1	melborne	melborne	PROPN
assc-4621	414	2	university	university	PROPN
assc-4621	414	3	.	.	PUNCT
assc-4621	415	1	rafiq	rafiq	PROPN
assc-4621	415	2	,	,	PUNCT
assc-4621	415	3	m.	m.	NOUN
assc-4621	415	4	,	,	PUNCT
assc-4621	415	5	fulford	fulford	PROPN
assc-4621	415	6	,	,	PUNCT
assc-4621	415	7	h.	h.	PROPN
assc-4621	415	8	,	,	PUNCT
assc-4621	415	9	&	&	CCONJ
assc-4621	415	10	lu	lu	PROPN
assc-4621	415	11	,	,	PUNCT
assc-4621	415	12	x.	x.	NOUN
assc-4621	415	13	(	(	PUNCT
assc-4621	415	14	2013	2013	NUM
assc-4621	415	15	)	)	PUNCT
assc-4621	415	16	.	.	PUNCT
assc-4621	416	1	building	build	VERB
assc-4621	416	2	customer	customer	NOUN
assc-4621	416	3	loyalty	loyalty	NOUN
assc-4621	416	4	in	in	ADP
assc-4621	416	5	online	online	ADJ
assc-4621	416	6	retailing	retailing	NOUN
assc-4621	416	7	:	:	PUNCT
assc-4621	416	8	the	the	DET
assc-4621	416	9	role	role	NOUN
assc-4621	416	10	of	of	ADP
assc-4621	416	11	relationship	relationship	NOUN
assc-4621	416	12	quality	quality	NOUN
assc-4621	416	13	.	.	PUNCT
assc-4621	417	1	journal	journal	NOUN
assc-4621	417	2	of	of	ADP
assc-4621	417	3	marketing	marketing	NOUN
assc-4621	417	4	management	management	NOUN
assc-4621	417	5	,	,	PUNCT
assc-4621	417	6	29(3/4	29(3/4	NUM
assc-4621	417	7	)	)	PUNCT
assc-4621	417	8	,	,	PUNCT
assc-4621	417	9	494	494	NUM
assc-4621	417	10	-	-	SYM
assc-4621	417	11	517	517	NUM
assc-4621	417	12	.	.	PUNCT
assc-4621	417	13	https://doi.org/10.1080/0267257x.2012.737356	https://doi.org/10.1080/0267257x.2012.737356	VERB
assc-4621	417	14	www.scholink.org/ojs/index.php/assc	www.scholink.org/ojs/index.php/assc	NOUN
assc-4621	417	15	advances	advance	NOUN
assc-4621	417	16	in	in	ADP
assc-4621	417	17	social	social	ADJ
assc-4621	417	18	science	science	NOUN
assc-4621	417	19	and	and	CCONJ
assc-4621	417	20	culture	culture	NOUN
assc-4621	417	21	vol	vol	NOUN
assc-4621	417	22	.	.	PROPN
assc-4621	418	1	4	4	NUM
assc-4621	418	2	,	,	PUNCT
assc-4621	418	3	no	no	INTJ
assc-4621	418	4	.	.	NOUN
assc-4621	418	5	2	2	NUM
assc-4621	418	6	,	,	PUNCT
assc-4621	418	7	2022	2022	NUM
assc-4621	418	8	18	18	NUM
assc-4621	418	9	published	publish	VERB
assc-4621	418	10	by	by	ADP
assc-4621	418	11	scholink	scholink	PROPN
assc-4621	418	12	inc	inc	PROPN
assc-4621	418	13	.	.	PROPN
assc-4621	418	14	rahman	rahman	PROPN
assc-4621	418	15	,	,	PUNCT
assc-4621	418	16	m.	m.	NOUN
assc-4621	418	17	a.	a.	PROPN
assc-4621	418	18	,	,	PUNCT
assc-4621	418	19	&	&	CCONJ
assc-4621	418	20	ramli	ramli	PROPN
assc-4621	418	21	,	,	PUNCT
assc-4621	418	22	m.	m.	PROPN
assc-4621	418	23	f.	f.	PROPN
assc-4621	418	24	(	(	PUNCT
assc-4621	418	25	2016	2016	NUM
assc-4621	418	26	)	)	PUNCT
assc-4621	418	27	.	.	PUNCT
assc-4621	419	1	the	the	DET
assc-4621	419	2	influence	influence	NOUN
assc-4621	419	3	of	of	ADP
assc-4621	419	4	relationship	relationship	NOUN
assc-4621	419	5	uqality	uqality	NOUN
assc-4621	419	6	on	on	ADP
assc-4621	419	7	customer	customer	NOUN
assc-4621	419	8	loyalty	loyalty	NOUN
assc-4621	419	9	in	in	ADP
assc-4621	419	10	the	the	DET
assc-4621	419	11	dual	dual	ADJ
assc-4621	419	12	-	-	PUNCT
assc-4621	419	13	banking	banking	NOUN
assc-4621	419	14	system	system	NOUN
assc-4621	419	15	in	in	ADP
assc-4621	419	16	the	the	DET
assc-4621	419	17	northern	northern	ADJ
assc-4621	419	18	states	state	NOUN
assc-4621	419	19	of	of	ADP
assc-4621	419	20	peninsular	peninsular	PROPN
assc-4621	419	21	malaysia	malaysia	PROPN
assc-4621	419	22	.	.	PUNCT
assc-4621	420	1	procedia	procedia	NOUN
assc-4621	420	2	-	-	PUNCT
assc-4621	420	3	social	social	ADJ
assc-4621	420	4	and	and	CCONJ
assc-4621	420	5	behavioral	behavioral	ADJ
assc-4621	420	6	sciences	science	NOUN
assc-4621	420	7	,	,	PUNCT
assc-4621	420	8	219(31	219(31	NUM
assc-4621	420	9	)	)	PUNCT
assc-4621	420	10	,	,	PUNCT
assc-4621	420	11	606	606	NUM
assc-4621	420	12	-	-	SYM
assc-4621	420	13	613	613	NUM
assc-4621	420	14	.	.	PUNCT
assc-4621	421	1	https://doi.org/10.1016/j.sbspro.2016.05.040	https://doi.org/10.1016/j.sbspro.2016.05.040	ADJ
assc-4621	421	2	reichheld	reichheld	PROPN
assc-4621	421	3	,	,	PUNCT
assc-4621	421	4	f.	f.	PROPN
assc-4621	421	5	f.	f.	PROPN
assc-4621	421	6	,	,	PUNCT
assc-4621	421	7	&	&	CCONJ
assc-4621	421	8	sasser	sasser	PROPN
assc-4621	421	9	,	,	PUNCT
assc-4621	421	10	w.	w.	PROPN
assc-4621	421	11	e.	e.	PROPN
assc-4621	421	12	(	(	PUNCT
assc-4621	421	13	1990	1990	NUM
assc-4621	421	14	)	)	PUNCT
assc-4621	421	15	.	.	PUNCT
assc-4621	422	1	zero	zero	NUM
assc-4621	422	2	defections	defection	NOUN
assc-4621	422	3	:	:	PUNCT
assc-4621	422	4	quality	quality	NOUN
assc-4621	422	5	comes	come	VERB
assc-4621	422	6	to	to	ADP
assc-4621	422	7	services	service	NOUN
assc-4621	422	8	.	.	PUNCT
assc-4621	423	1	harvard	harvard	PROPN
assc-4621	423	2	business	business	PROPN
assc-4621	423	3	review	review	PROPN
assc-4621	423	4	,	,	PUNCT
assc-4621	423	5	september	september	PROPN
assc-4621	423	6	-	-	PUNCT
assc-4621	423	7	october	october	PROPN
assc-4621	423	8	,	,	PUNCT
assc-4621	423	9	105	105	NUM
assc-4621	423	10	-	-	SYM
assc-4621	423	11	111	111	NUM
assc-4621	423	12	.	.	PUNCT
assc-4621	424	1	rexha	rexha	PROPN
assc-4621	424	2	,	,	PUNCT
assc-4621	424	3	n.	n.	NOUN
assc-4621	424	4	,	,	PUNCT
assc-4621	424	5	kingshott	kingshott	PROPN
assc-4621	424	6	,	,	PUNCT
assc-4621	424	7	r.	r.	PROPN
assc-4621	424	8	p.	p.	PROPN
assc-4621	424	9	j.	j.	PROPN
assc-4621	424	10	,	,	PUNCT
assc-4621	424	11	&	&	CCONJ
assc-4621	424	12	shang	shang	PROPN
assc-4621	424	13	,	,	PUNCT
assc-4621	424	14	a.	a.	NOUN
assc-4621	424	15	a.	a.	PROPN
assc-4621	424	16	(	(	PUNCT
assc-4621	424	17	2003	2003	NUM
assc-4621	424	18	)	)	PUNCT
assc-4621	424	19	.	.	PUNCT
assc-4621	425	1	the	the	DET
assc-4621	425	2	impact	impact	NOUN
assc-4621	425	3	of	of	ADP
assc-4621	425	4	the	the	DET
assc-4621	425	5	relational	relational	ADJ
assc-4621	425	6	plan	plan	NOUN
assc-4621	425	7	on	on	ADP
assc-4621	425	8	adoption	adoption	NOUN
assc-4621	425	9	of	of	ADP
assc-4621	425	10	electronic	electronic	ADJ
assc-4621	425	11	banking	banking	NOUN
assc-4621	425	12	.	.	PUNCT
assc-4621	426	1	journal	journal	PROPN
assc-4621	426	2	of	of	ADP
assc-4621	426	3	services	service	NOUN
assc-4621	426	4	marketing	marketing	NOUN
assc-4621	426	5	,	,	PUNCT
assc-4621	426	6	17(1	17(1	NUM
assc-4621	426	7	)	)	PUNCT
assc-4621	426	8	,	,	PUNCT
assc-4621	426	9	53	53	NUM
assc-4621	426	10	-	-	SYM
assc-4621	426	11	67	67	NUM
assc-4621	426	12	.	.	PUNCT
assc-4621	427	1	https://doi.org/10.1108/08876040310461273	https://doi.org/10.1108/08876040310461273	PROPN
assc-4621	427	2	rootman	rootman	PROPN
assc-4621	427	3	,	,	PUNCT
assc-4621	427	4	c.	c.	PROPN
assc-4621	427	5	,	,	PUNCT
assc-4621	427	6	tait	tait	PROPN
assc-4621	427	7	,	,	PUNCT
assc-4621	427	8	m.	m.	NOUN
assc-4621	427	9	,	,	PUNCT
assc-4621	427	10	&	&	CCONJ
assc-4621	427	11	sharp	sharp	PROPN
assc-4621	427	12	,	,	PUNCT
assc-4621	427	13	g.	g.	PROPN
assc-4621	427	14	(	(	PUNCT
assc-4621	427	15	2011	2011	NUM
assc-4621	427	16	)	)	PUNCT
assc-4621	427	17	.	.	PUNCT
assc-4621	428	1	relationship	relationship	NOUN
assc-4621	428	2	marketing	marketing	NOUN
assc-4621	428	3	and	and	CCONJ
assc-4621	428	4	customer	customer	NOUN
assc-4621	428	5	retention	retention	NOUN
assc-4621	428	6	lessons	lesson	NOUN
assc-4621	428	7	for	for	ADP
assc-4621	428	8	south	south	ADJ
assc-4621	428	9	african	african	ADJ
assc-4621	428	10	banks	bank	NOUN
assc-4621	428	11	.	.	PUNCT
assc-4621	429	1	southern	southern	ADJ
assc-4621	429	2	african	african	ADJ
assc-4621	429	3	business	business	PROPN
assc-4621	429	4	review	review	NOUN
assc-4621	429	5	,	,	PUNCT
assc-4621	429	6	15(3	15(3	NUM
assc-4621	429	7	)	)	PUNCT
assc-4621	429	8	,	,	PUNCT
assc-4621	429	9	184	184	NUM
assc-4621	429	10	,	,	PUNCT
assc-4621	429	11	185	185	NUM
assc-4621	429	12	,	,	PUNCT
assc-4621	429	13	200	200	NUM
assc-4621	429	14	.	.	PUNCT
assc-4621	430	1	sin	sin	NOUN
assc-4621	430	2	,	,	PUNCT
assc-4621	430	3	l.	l.	PROPN
assc-4621	430	4	y.	y.	PROPN
assc-4621	430	5	m.	m.	PROPN
assc-4621	430	6	,	,	PUNCT
assc-4621	430	7	tse	tse	PROPN
assc-4621	430	8	,	,	PUNCT
assc-4621	430	9	a.	a.	PROPN
assc-4621	430	10	c.	c.	PROPN
assc-4621	430	11	b.	b.	PROPN
assc-4621	430	12	,	,	PUNCT
assc-4621	430	13	yau	yau	PROPN
assc-4621	430	14	,	,	PUNCT
assc-4621	430	15	o.	o.	PROPN
assc-4621	430	16	h.	h.	PROPN
assc-4621	430	17	m.	m.	PROPN
assc-4621	430	18	,	,	PUNCT
assc-4621	430	19	lee	lee	PROPN
assc-4621	430	20	,	,	PUNCT
assc-4621	430	21	j.	j.	PROPN
assc-4621	430	22	s.	s.	PROPN
assc-4621	430	23	y.	y.	PROPN
assc-4621	430	24	,	,	PUNCT
assc-4621	430	25	&	&	CCONJ
assc-4621	430	26	chow	chow	PROPN
assc-4621	430	27	,	,	PUNCT
assc-4621	430	28	r.	r.	PROPN
assc-4621	430	29	(	(	PUNCT
assc-4621	430	30	2002	2002	NUM
assc-4621	430	31	)	)	PUNCT
assc-4621	430	32	.	.	PUNCT
assc-4621	431	1	the	the	DET
assc-4621	431	2	effect	effect	NOUN
assc-4621	431	3	of	of	ADP
assc-4621	431	4	relationship	relationship	NOUN
assc-4621	431	5	marketing	marketing	NOUN
assc-4621	431	6	orientation	orientation	NOUN
assc-4621	431	7	on	on	ADP
assc-4621	431	8	business	business	NOUN
assc-4621	431	9	performance	performance	NOUN
assc-4621	431	10	in	in	ADP
assc-4621	431	11	a	a	DET
assc-4621	431	12	service	service	NOUN
assc-4621	431	13	-	-	PUNCT
assc-4621	431	14	oriented	orient	VERB
assc-4621	431	15	economy	economy	NOUN
assc-4621	431	16	.	.	PUNCT
assc-4621	432	1	journal	journal	NOUN
assc-4621	432	2	of	of	ADP
assc-4621	432	3	service	service	NOUN
assc-4621	432	4	marketing	marketing	NOUN
assc-4621	432	5	,	,	PUNCT
assc-4621	432	6	16(7	16(7	NUM
assc-4621	432	7	)	)	PUNCT
assc-4621	432	8	,	,	PUNCT
assc-4621	432	9	656676	656676	NUM
assc-4621	432	10	.	.	PUNCT
assc-4621	433	1	https://doi.org/10.1108/08876040210447360	https://doi.org/10.1108/08876040210447360	PROPN
assc-4621	433	2	singh	singh	PROPN
assc-4621	433	3	,	,	PUNCT
assc-4621	433	4	j.	j.	PROPN
assc-4621	433	5	,	,	PUNCT
assc-4621	433	6	&	&	CCONJ
assc-4621	433	7	sirdeshmukh	sirdeshmukh	PROPN
assc-4621	433	8	,	,	PUNCT
assc-4621	433	9	d.	d.	PROPN
assc-4621	433	10	(	(	PUNCT
assc-4621	433	11	2000	2000	NUM
assc-4621	433	12	)	)	PUNCT
assc-4621	433	13	.	.	PUNCT
assc-4621	434	1	agency	agency	NOUN
assc-4621	434	2	and	and	CCONJ
assc-4621	434	3	trust	trust	NOUN
assc-4621	434	4	mechanisms	mechanism	NOUN
assc-4621	434	5	in	in	ADP
assc-4621	434	6	consumer	consumer	NOUN
assc-4621	434	7	satisfaction	satisfaction	NOUN
assc-4621	434	8	and	and	CCONJ
assc-4621	434	9	loyalty	loyalty	NOUN
assc-4621	434	10	judgments	judgment	NOUN
assc-4621	434	11	.	.	PUNCT
assc-4621	435	1	journal	journal	NOUN
assc-4621	435	2	of	of	ADP
assc-4621	435	3	the	the	DET
assc-4621	435	4	academy	academy	NOUN
assc-4621	435	5	of	of	ADP
assc-4621	435	6	marketing	marketing	NOUN
assc-4621	435	7	science	science	NOUN
assc-4621	435	8	,	,	PUNCT
assc-4621	435	9	28(1	28(1	NOUN
assc-4621	435	10	)	)	PUNCT
assc-4621	435	11	,	,	PUNCT
assc-4621	435	12	150	150	NUM
assc-4621	435	13	-	-	SYM
assc-4621	435	14	167	167	NUM
assc-4621	435	15	.	.	PUNCT
assc-4621	436	1	https://doi.org/10.1177/0092070300281014	https://doi.org/10.1177/0092070300281014	PROPN
assc-4621	436	2	tsoukatos	tsoukato	NOUN
assc-4621	436	3	,	,	PUNCT
assc-4621	436	4	e.	e.	PROPN
assc-4621	436	5	,	,	PUNCT
assc-4621	436	6	&	&	CCONJ
assc-4621	436	7	rand	rand	PROPN
assc-4621	436	8	,	,	PUNCT
assc-4621	436	9	g.	g.	PROPN
assc-4621	436	10	(	(	PUNCT
assc-4621	436	11	2006	2006	NUM
assc-4621	436	12	)	)	PUNCT
assc-4621	436	13	.	.	PUNCT
assc-4621	437	1	path	path	NOUN
assc-4621	437	2	analysis	analysis	NOUN
assc-4621	437	3	of	of	ADP
assc-4621	437	4	perceived	perceive	VERB
assc-4621	437	5	service	service	NOUN
assc-4621	437	6	quality	quality	NOUN
assc-4621	437	7	,	,	PUNCT
assc-4621	437	8	satisfaction	satisfaction	NOUN
assc-4621	437	9	and	and	CCONJ
assc-4621	437	10	loyalty	loyalty	NOUN
assc-4621	437	11	in	in	ADP
assc-4621	437	12	greek	greek	ADJ
assc-4621	437	13	insurance	insurance	NOUN
assc-4621	437	14	.	.	PUNCT
assc-4621	438	1	journal	journal	NOUN
assc-4621	438	2	of	of	ADP
assc-4621	438	3	service	service	NOUN
assc-4621	438	4	quality	quality	NOUN
assc-4621	438	5	,	,	PUNCT
assc-4621	438	6	16	16	NUM
assc-4621	438	7	,	,	PUNCT
assc-4621	438	8	501	501	NUM
assc-4621	438	9	-19	-19	NUM
assc-4621	438	10	.	.	PUNCT
assc-4621	439	1	https://doi.org/10.1108/09604520610686746	https://doi.org/10.1108/09604520610686746	PROPN
assc-4621	439	2	world	world	PROPN
assc-4621	439	3	bank	bank	PROPN
assc-4621	439	4	group	group	NOUN
assc-4621	439	5	.	.	PUNCT
assc-4621	440	1	(	(	PUNCT
assc-4621	440	2	2020	2020	NUM
assc-4621	440	3	)	)	PUNCT
assc-4621	440	4	.	.	PUNCT
assc-4621	441	1	population	population	NOUN
assc-4621	441	2	,	,	PUNCT
assc-4621	441	3	total	total	ADJ
assc-4621	441	4	-	-	PUNCT
assc-4621	441	5	bangladesh	bangladesh	NOUN
assc-4621	441	6	data	datum	NOUN
assc-4621	441	7	.	.	PUNCT
assc-4621	442	1	in	in	ADP
assc-4621	442	2	the	the	DET
assc-4621	442	3	world	world	NOUN
assc-4621	442	4	bank	bank	NOUN
assc-4621	442	5	.	.	PUNCT
assc-4621	443	1	https://data.worldbank.org/indicator/sp.pop.totl?locations=bd	https://data.worldbank.org/indicator/sp.pop.totl?locations=bd	ADV