This work is licensed under a Creative Commons Attribution 4.0 International License. Competency Curriculum Intervention: Student Task Self-Efficacy and Attitudes in Child Welfare Barbara Pierce Taekyung Park Abstract: Three cohorts of BSW and MSW Title IV-E and NCWWI student scholars (n= 125) were educated using a university-agency developed competency-based curriculum and field placement. In order to determine if this curriculum and field placement would improve perceived competence and attitudes toward child welfare work, pre and post-field placement surveys were used. Statistically significant change was demonstrated for most competencies. Attitudes toward child welfare work demonstrated no change from the favorable attitudes students had before entering their field placements. There were no statistically significant differences between BSW and MSW students. Students who had higher perceived competence endorsed motivation and intent to remain in child welfare. Based on the findings, we recommend key strategies to keep up the morale of BSW and MSW graduates in child welfare agencies: transition-to-work initiatives by schools, mentoring programs by agencies, manageable caseloads, and the application of skills and knowledge learned. Keywords: Child welfare students; competencies; task self-efficacy; work attitudes For too long social work organizations that specialize in public child welfare have faced considerable difficulties in recruiting and retaining qualified, experienced practitioners. As a result, the ability of organizations to provide effective services to their clients may be compromised (Daly, Dudley, Finnegan, Jones, & Christiansen, 2001). While the status quo of public child welfare invites many, often conjectural explanations, the here- and-now of how to curb or even to fix the endemic turnover in public child welfare demands increased vigilance and attention. Through their research, Ellett, Ellis, Westbrook, and Dews (2007) have already established the structural persistence of such turnover. Willis, Chavkin, and Leung (2016) agree but go a step further to indicate that turnover is to be expected for a variety of reasons, some of which can be healthy for the agency. These authors describe means by which agencies work not to cut the rates of turnover but to reduce its impact on the agency. Their study does not necessarily take into account the disruption to children and families when they lose a caseworker for reasons such as low pay or high caseloads. The negative impact of turnover on children in the foster care system is well-documented. For example, Flower, McDonald, and Sumski (2005) indicate that higher permanency outcomes for children occur when they have the same caseworker throughout their time with the agency. Much of the research on turnover and retention strategies has addressed two key concerns: the importance of retaining highly educated and skilled workers; and, absent that, the negative impacts on the worker, client, and agency experience in the wake (Mor Barak, Nissly, & Levin, 2001). As noted above, Flower and colleagues (2005) established that ______________________ Barbara Pierce, PhD, LCSW is an Associate Professor, School of Social Work, 902 West New York Street, Indiana University, Indianapolis, IN 46202. Taekyung Park, MSW, is a doctoral student, School of Social Work, 902 West New York Street, Indiana University, Indianapolis, IN 46202. Copyright © 2017 Authors, Vol. 18 No. 2 (Fall 2017), 490-506, DOI: 10.18060/21394 https://creativecommons.org/licenses/by/4.0/ ADVANCES IN SOCIAL WORK, Spring 2017, 18(1) 491 permanency outcomes for children (74.5% of the cases) are much higher when the same caseworker follows a client from start-to-finish. Without that consistency, negative effects quickly surface in ways that impede social workers from remaining on-the-job. First, there is the physical toll: because the existing workforce is often required to assume the responsibilities and assignments of departed workers, workloads tend to balloon beyond the limits of what can be accomplished conscientiously and effectively (Webb & Carpenter, 2011). As a result, the performance level of those still employed lessens (Iglehart, 1990). A second issue is the emotional toll: because the morale of colleagues left behind in these circumstances suffer, stress, burnout, and trauma routinely fill the vacuum (Iglehart, 1990). Agencies that must endure the loss of employees also suffer, particularly in terms of direct and indirect costs (Lambert, Cluse-Tolar, Pasupuleti, Prior, & Allen, 2012). Mor Barak et al. (2001) have grouped the direct costs of employee turnover into three categories: “separation costs (exit interviews, administration, functions related to terminations, separation pay, and unemployment tax); replacement costs (communicating job vacancies, pre-employment administrative functions, interviews, and exams); and training costs (formal classroom training and on-the-job instruction)” (p. 627). Retention, then, precludes these negative effects and preserves those limited resources that agencies can ill-afford to spend on processes better avoided. The best benefit is that families will receive the services they need from the seemingly simple act of keeping caseworkers on the job, which allows for caseworkers to get to know families better and to shepherd them through the successful completion of a case plan. Research on child welfare worker’s turnover or retention and attitudes toward the work has identified more than 20 factors that impact turnover including job satisfaction, self- efficacy, organizational commitment, work conditions, supervisor support, stress, secondary trauma, etc. (Landsman, 2008; Mor Barak et al., 2001). Of those, job satisfaction was identified as a direct predictor of turnover or retention among child welfare workers (Chen & Scannapieco, 2010; Ellett et al., 2007; Hopkins, Cohen-Callow, Kim, & Hwang, 2010; Levy, Poertner, & Lieberman, 2012; Strolin-Goltzman, 2010). Low job satisfaction has a negative impact on employee’s desire to stay and commit to child welfare work. While we know much about workers attitudes regarding job satisfaction and retention behavior, less is known about pre-service student attitudes and behaviors with regard to attitudes toward working in child welfare or perceived self-efficacy. This paper aims to enhance knowledge about social work students by testing one means of correcting the turnover problem, that is, by implementing competency-based education for social work students, thereby increasing self-confidence, and ultimately self-efficacy. The literature appears to link self-efficacy and attitudes toward child welfare work and retention in the child welfare workforce (Ellett, 2000; Jayaratne & Chess, 1984; Siefert, Jayaratne, & Chess, 1991; Tracy, Bean, Gwatkin, & Hill, 1992). Thus, we expect that graduating students with high self-efficacy and favorable attitudes toward working in child welfare may enhance retention. Pierce & Park/COMPETENCY CURRICULUM 492 Literature Review Self-Efficacy Self-efficacy has been defined as “beliefs in one’s capabilities to organize and execute the courses of action required to produce given attainments” (Bandura, 1997, p. 3). Not surprisingly, it also comprises matters of competence. Hughes, Galbraith, and White (2011) contended that self-efficacy signifies the cognitive perception of competence, which bear comparison with Pajares and Schunk (2002), who noted that perception of self-efficacy answers “Can I” questions. Additional refinements have appeared in the literature. Maddux (1995) recognized the need to partition self-efficacy into task self-efficacy and coping self- efficacy. Task self-efficacy evinces the simple ability to perform a task, while coping self- efficacy figures as grace under pressure: the confidence needed to perform well under challenging circumstances (Rogers, Markland, Selzler, Murray, & Wilson, 2014). The current study defines task self-efficacy as the perceived competence to perform a task ably. Self-efficacy, as an agent of retention, has benefited from its established and recognized association with intent to remain and attitudes about working in child welfare (Ellett, 2000; Jayaratne & Chess, 1984; Siefert et al., 1991; Tracy et al., 1992). For social workers, acquisition of the knowledge and skill to produce an outcome starts in the social work educational program and becomes fully realized in the agency. Ellett (2000) surveyed 941 public child welfare workers in Arkansas and Louisiana regarding intent to remain employed. Intent to remain employed was positively correlated with human caring, self- efficacy, and perception of a professional organizational culture (administrative support). Intent to remain employed was negatively correlated with professional organizational culture deprivation (lack of professionalism and commitment). The study also demonstrated that those workers with social work degrees had higher scores on measures of intent to remain. Similarly, Cole, Panchanadeswaran, and Daining (2004) randomly surveyed 500 Maryland social workers. Based on 232 responses of workers who completed surveys on perceived workload, efficacy, and job satisfaction, they observed that higher levels of perceived efficacy were correlated with higher job satisfaction. In addition, Cole and colleagues (2004) found that “perceived efficacy mediated the relationship between perceived workload and job satisfaction” (p. 8). We may reasonably conclude that lack of self-efficacy indeed looms as one reason why those new workers with high caseloads and little experience are often the first to leave agencies. With the support of Title IV-E funding, public child welfare agencies and child welfare educators mapped a strategic course to provide consistency in quality child welfare services by recruiting and retaining qualified child welfare workers (Hartinger-Saunders & Lyons, 2013). This funding became available in the 1980s and provides scholarships to students in publicly funded social work programs who wish to work in public child welfare in exchange for a required number of years of payback employment to a public child welfare agency (Zlotnik, 2002). Studies designed to investigate the effectiveness of Title IV-E programs via the retention rates of those workers who graduated from its programs have confirmed that stipend program graduates were and continued to be more likely to stay in public child welfare after the required service years (Ellett et al., 2007). Both the stipends and field placements provided to social work students interested in child welfare have ADVANCES IN SOCIAL WORK, Spring 2017, 18(1) 493 served as a useful incentive in the field of child welfare. Overall, then, evidence appears to demonstrate that Title IV-E programs assist agencies to retain caseworkers (Dickinson & Perry, 2003; Gansle & Ellett, 2003; Jones & Okamura, 2000; Rosenthal & Waters, 2006). Money alone, however, does not give a full picture of the success of Title IV-E programs. When they gain child welfare knowledge and practice through field placements, social work students develop confidence in their ability to practice. In fact, Jones and Okamura (2000) found Title IV-E program graduates scored higher than non-Title IV-E graduates in work knowledge and confidence in child welfare. Building on past successes of Title IV- E, additional funding from the National Child Welfare Workforce Institute (NCWWI) via the US Children’s Bureau (Strand, Dettlaff, & Counts-Spriggs, 2015) allows for more flexible use of funds in support of developing and enhancing university-agency partnerships to educate students and provide leadership for the development of innovations to recruit and retain child welfare workers. Student Attitudes Toward Child Welfare Work The literature on student perceptions or attitudes toward child welfare work is sparse. Perry (2004) found that MSW students who were interested in working in public child welfare wanted to work with economically disadvantaged populations and had personal growth goals. Seroka and Zugazaga (2008) reported high student satisfaction with their internships and subsequent placements and found high overall satisfaction levels particularly among the white students. Nearly three-quarters (74%) of all graduates intended to remain employed in the child welfare field. Alperin (1998) noted that satisfaction with the internship was the largest predictor of intent to accept employment at a child welfare agency. Other studies on MSW graduates who were specially educated through Title IV-E programs revealed that Title IV-E participants were better equipped with knowledge and skills necessary for the work and provided better outcomes than their counterparts (Bagdasaryan, 2012; Leung & Willis, 2012; Williams, Kirk, & Wilson, 2011). Leake, DeGuzman, Rienks, Archer, and Potter (2015) likewise found high levels of satisfaction among NCWWI partnership trainees upon final evaluation. Traineeship students felt “ready” for the job (Leake et al., 2015, p. S310). However, some Title IV-E graduates reported that their newly acquired skills were not put to good use in their agencies when they return to work (Fitch, Parker-Barua, & Watt, 2014). New social workers in child welfare agencies report that high caseloads too soon after initial employment was a key predictor of their leaving the job (Weaver, Chang, Clark, & Rhee, 2007). Studies on student attitudes toward child welfare work and what it might take to persist or remain employed were not evident in the literature. Competency-Based Curriculum According to Council on Social Work Education (CSWE, 2015), “Competencies are measurable practice behaviors that are comprised of knowledge, values, and skills” (p. 3). School of social work are expected to increase students’ knowledge, values, and skills along with confidence in the ability to do the job. Competency education is thought to improve the ability of learners to actually perform more accurately and professionally. Social work programs began to teach from a formally developed competency-based Pierce & Park/COMPETENCY CURRICULUM 494 curriculum in 2008 when the Council on Social Work Education released the Educational Policy and Accreditation Standards (EPAS) outlining core competencies for social work education (CSWE, 2015). These competencies were to be measured at least partly in the field where students are observed actually practicing the desired competency. At the same time, some states and universities began to identify core competencies for child welfare practice (Clark, 2003). California’s child welfare partnership, known as California Social Work Education Center (CalSWEC), developed competencies in the 1990s with other states following suit (Clark, 2003). Measuring competence with child welfare across the country is difficult as there is no one set of core competencies for child welfare such as there is for general social work education (Leake et al., 2015). Leake et al. (2015) defined a set of child welfare competencies and evaluated perceived competence for NCWWI students nationally and demonstrated increased perceived competence in the NCWWI traineeship student population. The state child welfare agency in Louisiana partnered with seven public universities to develop a common set of competencies based on the CaLSWEC competencies but tailored for the education of Title IV-E and NCWWI students. This study assessed changes in perceived competence and in attitudes toward child welfare work in this student population. Methods The aim of this study was to identify potential growth in perceived competence and changes in attitudes toward child welfare work from pre-to-post field placement. Seven universities and the state agency developed and implemented a mutually agreed-upon set of competencies in their child welfare curriculum. All universities transparently demonstrated where in their curriculum specific competencies were met and all agreed to use the same field evaluation tools. Of note is the knowledge that the state agency was undergoing a massive leadership overhaul that created increased turnover and other workforce issues within the agency. All members of the partnership agreed to continue, however, with the use of the competency-based curriculum. The general line of inquiry included testing the effect of the competency-based curriculum on students’ perceived competence and analyzing student attitudes toward the work. Within this evaluation study, we hypothesized that: 1. Overall students will show increased confidence in competence from pre-to-post internship; 2. Student attitudes toward doing the job of child welfare work from pre-to-post will diminish due to agency workforce issues; 3. Students with higher perceived confidence in competence will have more positive attitudes toward child welfare work; and 4. there will be no difference between MSW and BSW graduates in competence and attitudes toward child welfare work. University Institutional Review Board permission was granted for the conduct of this study. Participants Three cohorts of student social workers over three years (n=125) in child welfare programs at seven universities in Louisiana were asked to participate in the survey. All used the same set of university-state agency developed child welfare competencies. Both BSW (n=58) and MSW (n=35) students were included in this study. Thirteen students did ADVANCES IN SOCIAL WORK, Spring 2017, 18(1) 495 not report their programs. The sample comprised Title IV-E scholars (n=76) as well as students selected to receive National Child Welfare Workforce Institute (NCWWI) stipends (n=49). There was no appropriate comparison group as all child welfare students in one state participated in this study. Given that the state partner had a vested interest in having trained employees at the end of the educational intervention, random assignment (perhaps by school) was not acceptable. Design and Data Collection This study used a pre-post survey design. In order to assess student attitudes toward child welfare as a field of practice, for purposes of recruitment and retention and perceived competence, all child welfare students (Title IV-E and Scholars) completed a survey prior to the start of their field placements and again at the completion of placements. Students beginning their final field placement completed their pre-survey at one of two regional orientations at the beginning of the fall semester, at which time they also completed a basic demographics inquiry. The post-survey was administered prior to graduation in either December (when necessary to accommodate those institutions that had December graduations) or April (immediately prior to May graduations). Measures and Data Analysis A 13-item scale mirroring the state competencies was developed to measure the degree of students’ perceived confidence in their ability to answer the “Can I” question. That is, “How confident am I that I can do a particular competency measure”. Degree of perceived competence was used in this study to operationalize task self-efficacy. The scale asked students to assess their ability to meet the identified competencies using a seven-point Likert-type scale with responses ranging from 1 (no confidence) to 7 (complete confidence). For the attitude variable, a 10-item scale was developed to measure attitudes toward child welfare work. This scale also used a seven-point Likert-type rating, ranging from 1 (strongly disagree) to 7 (strongly agree). Cronbach’s Alpha determined reliability coefficients of 0.9 for the competency survey and 0.8 for attitude toward child welfare work. Relevant statistics included descriptive statistics and paired-t tests to identify overall change from pre- to post- on each scale. The Bonferroni correction was applied to minimize Type-I errors due to multiple tests. As computed for both scales, the significance level at 95% confidence using the Bonferroni correction was 0.004. Multiple Linear Regression analyses determined the relationships between students’ confidence level and attitudes toward public child welfare and an independent samples t-test measured differences between BSWs and MSWs. Results A total of 125 Title IV-E and NCWWI Scholar students completed the internship in this state during the test period. However, only 115 completed the pre-survey and 93 completed the post- survey process. Differences in graduation times may account for the loss of some data (December vs. May). The mean age of respondents was 28 (SD=8.6), Pierce & Park/COMPETENCY CURRICULUM 496 61.1% were below 25 years, 91.5% were female, and 68.8% were African American. Of these, 60.2% completed internships in rural communities, 62.4% obtained the BSW, and 37.6% completed the MSW. Most students had no previous child welfare experience. Students came from the seven participating Title IV-E child welfare programs in social work schools in the state, which includes two Historically Black Colleges and Universities (HBCU). See Table 1. Table 1. Characteristics of Post-Survey Study Participants (n=93) Frequency (%) BSW MSW Total Age Below 25 & 25 43 (46.0%) 14 (15.1%) 57 (61.1%) Over 25 15 (16.1%) 21 (22.6%) 36 (38.7%) Total 58 (62.4%) 35 (37.6%) 93 (100%) Gender Female 52 (56.0%) 33 (35.5%) 85 (91.5%) Male 5 (5.4%) 2 (2.2%) 7 (7.6%) Total 57 (61.3%) 35 (37.6%) 92 (100%) Ethnicity African American 40 (43.0%) 24 (25.8%) 64 (68.8%) Caucasian/White 18 (19.4%) 10 (10.8%) 28 (30.1%) Other 1 (1.1%) 1 (1.1%) Total 58 (62.4%) 35 (37.6%) 93 (100%) Internship Place Urban 27 (29.0%) 10 (10.8%) 37 (39.8%) Rural 31 (33.3%) 25 (26.9%) 56 (60.2%) Total 58 (62.4%) 35 (37.6%) 93 (100%) Competence Paired t tests were conducted to identify differences between pre- and post-measures of attitudes toward child welfare work. The Bonferroni Correction was applied to decrease Type 1 errors due to multiple tests. The adjusted alpha was 0.004. Hypothesis one states that overall students will report higher confidence in competence from pre-to-post internship. Overall, students reported a relatively high confidence level in their ability to meet the child welfare competencies by post-test. Students also reported an increase in confidence from pre- to post-survey. The overall mean for the competency scale on the pre-survey was 68.20 (SD=14.37); whereas the mean for the post-survey was 74.52 (SD=9.65). A statistically significant increase in confidence occurred from pre- to post- testing, t (92)= -4.27, p.< .001. Thus, hypothesis one was supported. Although increases for most individual items appeared, only eight items reached statistical significance individually after the adjusted alpha level was applied. The eight items were: understanding social work values; history of child welfare; writing court reports; assessing risk to children; making sound placement decisions; knowing different supervisory styles; successfully engaging with a parent; and analyzing, formulating, and influencing social policy. Students rated themselves as least confident in working with the courts. Ability to testify in court demonstrated a drop in confidence after students had the actual experience of attending court in their field placements; still, the result was not statistically significant (M1=4.80, M2=4.82). Of the competencies that did see statistically significant growth, writing court reports remained the one that students felt least confident in being able to do (M1=4.23, ADVANCES IN SOCIAL WORK, Spring 2017, 18(1) 497 M2=4.99). Students felt most confident in their ability to understand social work values and ethics (M1=5.86, M2=6.35). We tested effect size using Cohen’s d. Effect sizes of 0.5 to 0.7 indicate moderate effect size and 0.8 and above are considered large. The overall effect size was .40, which is a small effect size. Individually engaging, assessing risk, making sound placement decisions, and understanding social work values and ethics showed the highest effect sizes in this sample. All were in the moderate range (see Table 2). Table 2. Pre/Post-tests Difference in Perceived Confidence Confidence Mean (SD) Cohen’s d t Sig. Pre (n≈93) Post (n≈93) Apply critical thinking skills 5.67 (1.01) 5.94 (0.88) -0.29 -2.2 0.03 Understand the social work values 5.86 (1.05) 6.35 (0.71) -0.55 4.45 <.001* Apply strategies of advocacy 5.46 (1.12) 5.74 (1.03) -0.26 -2.12 0.04 Understand the history of child welfare 5.27 (1.36) 5.85 (1.06) -0.48 4.07 <.001* Write court reports 4.23 (1.89) 4.99 (1.6) -0.43 -4.17 <.001* Testify in court 4.8 (1.77) 4.82 (1.54) -0.01 0.16 0.87 Understand and can work with Family Group Decision- making 5.58 (1.24) 5.83 (0.97) -0.22 -2.03 0.05 Assess the risk to children 5.18 (1.49) 5.89 (0.95) -0.57 4.55 <.001* Make sound placement decisions 5.17 (1.51) 5.99 (0.82) -0.67 -5.14 <.001* Make adaptations to work with families 5.77 (1.2) 6.1 (0.83) -0.32 2.39 0.02 Know different supervision styles 5.02 (1.55) 5.62 (1.15) -0.44 -2.96 <.001* Successfully engage with a parent 5.22 (1.5) 5.92 (0.97) -0.55 -4.62 <.001* Analyze, formulate and influence social policy 4.96 (1.53) 5.5 (1.14) -0.38 3.3 <.001* Overall Mean 68.2 (14.37) 74.52 (9.65) -0.4 -4.27 <.001* * Statistically significant at 95% confidence with Bonferroni Correction (p.