id	sid	tid	token	lemma	pos
aseas-2540	1	1	customer	customer	NOUN
aseas-2540	1	2	empowerment	empowerment	NOUN
aseas-2540	1	3	in	in	ADP
aseas-2540	1	4	healthcare	healthcare	NOUN
aseas-2540	1	5	organisations	organisation	NOUN
aseas-2540	1	6	through	through	ADP
aseas-2540	1	7	crm	crm	PROPN
aseas-2540	1	8	2.0	2.0	NUM
aseas-2540	1	9	:	:	PUNCT
aseas-2540	1	10	survey	survey	NOUN
aseas-2540	1	11	results	result	NOUN
aseas-2540	1	12	from	from	ADP
aseas-2540	1	13	brunei	brunei	PROPN
aseas-2540	1	14	tracking	track	VERB
aseas-2540	1	15	a	a	DET
aseas-2540	1	16	future	future	ADJ
aseas-2540	1	17	path	path	NOUN
aseas-2540	1	18	in	in	ADP
aseas-2540	1	19	e	e	NOUN
aseas-2540	1	20	-	-	ADJ
aseas-2540	1	21	health	health	ADJ
aseas-2540	1	22	research	research	NOUN
aseas-2540	1	23	aseas	asea	NOUN
aseas-2540	1	24	5(1	5(1	NUM
aseas-2540	1	25	)	)	PUNCT
aseas-2540	1	26	138	138	NUM
aseas-2540	1	27	139	139	NUM
aseas-2540	2	1	do	do	VERB
aseas-2540	2	2	i	i	PRON
aseas-2540	2	3	1	1	NUM
aseas-2540	2	4	0	0	NUM
aseas-2540	2	5	.	.	PUNCT
aseas-2540	3	1	42	42	NUM
aseas-2540	3	2	32	32	NUM
aseas-2540	3	3	/1	/1	NOUN
aseas-2540	3	4	0	0	NUM
aseas-2540	3	5	.	.	PUNCT
aseas-2540	4	1	a	a	DET
aseas-2540	4	2	se	se	PROPN
aseas-2540	4	3	a	a	DET
aseas-2540	4	4	s5	s5	PROPN
aseas-2540	4	5	.	.	PUNCT
aseas-2540	5	1	18	18	NUM
aseas-2540	5	2	forum	forum	PROPN
aseas-2540	5	3	südostasien	südostasien	PROPN
aseas-2540	5	4	/	/	SYM
aseas-2540	5	5	forum	forum	PROPN
aseas-2540	5	6	south	south	PROPN
aseas-2540	5	7	-	-	PUNCT
aseas-2540	5	8	east	east	PROPN
aseas-2540	5	9	asia	asia	PROPN
aseas-2540	5	10	customer	customer	NOUN
aseas-2540	5	11	empowerment	empowerment	NOUN
aseas-2540	5	12	in	in	ADP
aseas-2540	5	13	healthcare	healthcare	NOUN
aseas-2540	5	14	organisations	organisation	NOUN
aseas-2540	5	15	through	through	ADP
aseas-2540	5	16	crm	crm	PROPN
aseas-2540	5	17	2.0	2.0	NUM
aseas-2540	5	18	:	:	PUNCT
aseas-2540	5	19	survey	survey	NOUN
aseas-2540	5	20	results	result	NOUN
aseas-2540	5	21	from	from	ADP
aseas-2540	5	22	brunei	brunei	PROPN
aseas-2540	5	23	tracking	track	VERB
aseas-2540	5	24	a	a	DET
aseas-2540	5	25	future	future	ADJ
aseas-2540	5	26	path	path	NOUN
aseas-2540	5	27	in	in	ADP
aseas-2540	5	28	e	e	NOUN
aseas-2540	5	29	-	-	NOUN
aseas-2540	5	30	health	health	ADJ
aseas-2540	5	31	research	research	NOUN
aseas-2540	5	32	muhammad	muhammad	PROPN
aseas-2540	5	33	anshari1	anshari1	PROPN
aseas-2540	5	34	,	,	PUNCT
aseas-2540	5	35	mohammad	mohammad	PROPN
aseas-2540	5	36	n.	n.	PROPN
aseas-2540	5	37	almunawar2	almunawar2	PROPN
aseas-2540	5	38	,	,	PUNCT
aseas-2540	5	39	patrick	patrick	PROPN
aseas-2540	5	40	k.	k.	PROPN
aseas-2540	5	41	c.	c.	PROPN
aseas-2540	5	42	low3	low3	PROPN
aseas-2540	5	43	&	&	CCONJ
aseas-2540	5	44	zaw	zaw	PROPN
aseas-2540	5	45	wint4	wint4	PROPN
aseas-2540	5	46	citation	citation	NOUN
aseas-2540	5	47	anshari	anshari	NOUN
aseas-2540	5	48	,	,	PUNCT
aseas-2540	5	49	m.	m.	NOUN
aseas-2540	5	50	,	,	PUNCT
aseas-2540	5	51	almunawar	almunawar	NOUN
aseas-2540	5	52	,	,	PUNCT
aseas-2540	5	53	m.	m.	NOUN
aseas-2540	5	54	n.	n.	PROPN
aseas-2540	5	55	,	,	PUNCT
aseas-2540	5	56	low	low	ADJ
aseas-2540	5	57	,	,	PUNCT
aseas-2540	5	58	p.	p.	PROPN
aseas-2540	5	59	k.	k.	PROPN
aseas-2540	6	1	c.	c.	PROPN
aseas-2540	6	2	,	,	PUNCT
aseas-2540	6	3	&	&	CCONJ
aseas-2540	6	4	wint	wint	PROPN
aseas-2540	6	5	,	,	PUNCT
aseas-2540	6	6	z.	z.	PROPN
aseas-2540	6	7	(	(	PUNCT
aseas-2540	6	8	2012	2012	NUM
aseas-2540	6	9	)	)	PUNCT
aseas-2540	6	10	.	.	PUNCT
aseas-2540	7	1	customer	customer	NOUN
aseas-2540	7	2	empowerment	empowerment	NOUN
aseas-2540	7	3	in	in	ADP
aseas-2540	7	4	healthcare	healthcare	NOUN
aseas-2540	7	5	organisations	organisation	NOUN
aseas-2540	7	6	through	through	ADP
aseas-2540	7	7	crm	crm	PROPN
aseas-2540	7	8	2.0	2.0	NUM
aseas-2540	7	9	:	:	PUNCT
aseas-2540	7	10	survey	survey	NOUN
aseas-2540	7	11	results	result	NOUN
aseas-2540	7	12	from	from	ADP
aseas-2540	7	13	brunei	brunei	PROPN
aseas-2540	7	14	tracking	track	VERB
aseas-2540	7	15	a	a	DET
aseas-2540	7	16	future	future	ADJ
aseas-2540	7	17	path	path	NOUN
aseas-2540	7	18	in	in	ADP
aseas-2540	7	19	e	e	NOUN
aseas-2540	7	20	-	-	NOUN
aseas-2540	7	21	health	health	ADJ
aseas-2540	7	22	research	research	NOUN
aseas-2540	7	23	.	.	PUNCT
aseas-2540	8	1	aseas	asea	NOUN
aseas-2540	8	2	austrian	austrian	ADJ
aseas-2540	8	3	journal	journal	PROPN
aseas-2540	8	4	of	of	ADP
aseas-2540	8	5	south	south	PROPN
aseas-2540	8	6	-	-	PUNCT
aseas-2540	8	7	east	east	NOUN
aseas-2540	8	8	asian	asian	ADJ
aseas-2540	8	9	studies	study	NOUN
aseas-2540	8	10	,	,	PUNCT
aseas-2540	8	11	5(1	5(1	NUM
aseas-2540	8	12	)	)	PUNCT
aseas-2540	8	13	,	,	PUNCT
aseas-2540	8	14	139	139	NUM
aseas-2540	8	15	-	-	SYM
aseas-2540	8	16	151	151	NUM
aseas-2540	8	17	.	.	PUNCT
aseas-2540	9	1	introduction	introduction	NOUN
aseas-2540	9	2	the	the	DET
aseas-2540	9	3	idea	idea	NOUN
aseas-2540	9	4	of	of	ADP
aseas-2540	9	5	customers	customer	NOUN
aseas-2540	9	6	’	’	PART
aseas-2540	9	7	empowerment	empowerment	NOUN
aseas-2540	9	8	in	in	ADP
aseas-2540	9	9	healthcare	healthcare	NOUN
aseas-2540	9	10	emerged	emerge	VERB
aseas-2540	9	11	in	in	ADP
aseas-2540	9	12	response	response	NOUN
aseas-2540	9	13	to	to	ADP
aseas-2540	9	14	the	the	DET
aseas-2540	9	15	rising	rise	VERB
aseas-2540	9	16	concern	concern	NOUN
aseas-2540	9	17	that	that	SCONJ
aseas-2540	9	18	customers	customer	NOUN
aseas-2540	9	19	or	or	CCONJ
aseas-2540	9	20	patients	patient	NOUN
aseas-2540	9	21	should	should	AUX
aseas-2540	9	22	be	be	AUX
aseas-2540	9	23	able	able	ADJ
aseas-2540	9	24	to	to	PART
aseas-2540	9	25	play	play	VERB
aseas-2540	9	26	a	a	DET
aseas-2540	9	27	critical	critical	ADJ
aseas-2540	9	28	role	role	NOUN
aseas-2540	9	29	in	in	ADP
aseas-2540	9	30	improving	improve	VERB
aseas-2540	9	31	their	their	PRON
aseas-2540	9	32	own	own	ADJ
aseas-2540	9	33	health	health	NOUN
aseas-2540	9	34	.	.	PUNCT
aseas-2540	10	1	in	in	ADP
aseas-2540	10	2	traditional	traditional	ADJ
aseas-2540	10	3	healthcare	healthcare	NOUN
aseas-2540	10	4	practices	practice	NOUN
aseas-2540	10	5	,	,	PUNCT
aseas-2540	10	6	a	a	DET
aseas-2540	10	7	patient	patient	NOUN
aseas-2540	10	8	is	be	AUX
aseas-2540	10	9	the	the	DET
aseas-2540	10	10	recipient	recipient	NOUN
aseas-2540	10	11	of	of	ADP
aseas-2540	10	12	care	care	NOUN
aseas-2540	10	13	as	as	ADV
aseas-2540	10	14	well	well	ADV
aseas-2540	10	15	as	as	ADP
aseas-2540	10	16	medical	medical	ADJ
aseas-2540	10	17	decisions	decision	NOUN
aseas-2540	10	18	.	.	PUNCT
aseas-2540	11	1	however	however	ADV
aseas-2540	11	2	,	,	PUNCT
aseas-2540	11	3	a	a	DET
aseas-2540	11	4	paradigm	paradigm	NOUN
aseas-2540	11	5	shift	shift	NOUN
aseas-2540	11	6	has	have	AUX
aseas-2540	11	7	taken	take	VERB
aseas-2540	11	8	place	place	NOUN
aseas-2540	11	9	–	–	PUNCT
aseas-2540	11	10	that	that	ADV
aseas-2540	11	11	is	is	ADV
aseas-2540	11	12	,	,	PUNCT
aseas-2540	11	13	a	a	DET
aseas-2540	11	14	change	change	NOUN
aseas-2540	11	15	from	from	ADP
aseas-2540	11	16	patients	patient	NOUN
aseas-2540	11	17	who	who	PRON
aseas-2540	11	18	merely	merely	ADV
aseas-2540	11	19	receive	receive	VERB
aseas-2540	11	20	care	care	NOUN
aseas-2540	11	21	to	to	ADP
aseas-2540	11	22	those	those	PRON
aseas-2540	11	23	who	who	PRON
aseas-2540	11	24	actively	actively	ADV
aseas-2540	11	25	participate	participate	VERB
aseas-2540	11	26	in	in	ADP
aseas-2540	11	27	their	their	PRON
aseas-2540	11	28	healthcare	healthcare	NOUN
aseas-2540	11	29	.	.	PUNCT
aseas-2540	12	1	this	this	DET
aseas-2540	12	2	change	change	NOUN
aseas-2540	12	3	emerged	emerge	VERB
aseas-2540	12	4	in	in	ADP
aseas-2540	12	5	the	the	DET
aseas-2540	12	6	1960s	1960	NOUN
aseas-2540	12	7	and	and	CCONJ
aseas-2540	12	8	has	have	AUX
aseas-2540	12	9	spread	spread	VERB
aseas-2540	12	10	throughout	throughout	ADP
aseas-2540	12	11	the	the	DET
aseas-2540	12	12	entire	entire	ADJ
aseas-2540	12	13	healthcare	healthcare	NOUN
aseas-2540	12	14	industry	industry	NOUN
aseas-2540	12	15	as	as	ADP
aseas-2540	12	16	a	a	DET
aseas-2540	12	17	social	social	ADJ
aseas-2540	12	18	movement	movement	NOUN
aseas-2540	12	19	characterised	characterise	VERB
aseas-2540	12	20	by	by	ADP
aseas-2540	12	21	the	the	DET
aseas-2540	12	22	right	right	NOUN
aseas-2540	12	23	to	to	PART
aseas-2540	12	24	act	act	VERB
aseas-2540	12	25	based	base	VERB
aseas-2540	12	26	on	on	ADP
aseas-2540	12	27	informed	informed	ADJ
aseas-2540	12	28	choice	choice	NOUN
aseas-2540	12	29	,	,	PUNCT
aseas-2540	12	30	active	active	ADJ
aseas-2540	12	31	participation	participation	NOUN
aseas-2540	12	32	,	,	PUNCT
aseas-2540	12	33	a	a	DET
aseas-2540	12	34	self	self	NOUN
aseas-2540	12	35	-	-	PUNCT
aseas-2540	12	36	help	help	NOUN
aseas-2540	12	37	perspective	perspective	NOUN
aseas-2540	12	38	,	,	PUNCT
aseas-2540	12	39	and	and	CCONJ
aseas-2540	12	40	full	full	ADJ
aseas-2540	12	41	engagement	engagement	NOUN
aseas-2540	12	42	in	in	ADP
aseas-2540	12	43	critical	critical	ADJ
aseas-2540	12	44	processes	process	NOUN
aseas-2540	12	45	(	(	PUNCT
aseas-2540	12	46	kieffer	kieffer	NOUN
aseas-2540	12	47	,	,	PUNCT
aseas-2540	12	48	1984	1984	NUM
aseas-2540	12	49	)	)	PUNCT
aseas-2540	12	50	.	.	PUNCT
aseas-2540	13	1	traditionally	traditionally	ADV
aseas-2540	13	2	,	,	PUNCT
aseas-2540	13	3	healthcare	healthcare	NOUN
aseas-2540	13	4	providers	provider	NOUN
aseas-2540	13	5	have	have	AUX
aseas-2540	13	6	made	make	VERB
aseas-2540	13	7	most	most	ADJ
aseas-2540	13	8	of	of	ADP
aseas-2540	13	9	the	the	DET
aseas-2540	13	10	decisions	decision	NOUN
aseas-2540	13	11	on	on	ADP
aseas-2540	13	12	treatments	treatment	NOUN
aseas-2540	13	13	.	.	PUNCT
aseas-2540	14	1	indeed	indeed	ADV
aseas-2540	14	2	,	,	PUNCT
aseas-2540	14	3	the	the	DET
aseas-2540	14	4	lack	lack	NOUN
aseas-2540	14	5	of	of	ADP
aseas-2540	14	6	participation	participation	NOUN
aseas-2540	14	7	of	of	ADP
aseas-2540	14	8	patients	patient	NOUN
aseas-2540	14	9	in	in	ADP
aseas-2540	14	10	healthcare	healthcare	NOUN
aseas-2540	14	11	processes	process	NOUN
aseas-2540	14	12	was	be	AUX
aseas-2540	14	13	the	the	DET
aseas-2540	14	14	main	main	ADJ
aseas-2540	14	15	obstacle	obstacle	NOUN
aseas-2540	14	16	to	to	ADP
aseas-2540	14	17	the	the	DET
aseas-2540	14	18	empowerment	empowerment	NOUN
aseas-2540	14	19	of	of	ADP
aseas-2540	14	20	patients	patient	NOUN
aseas-2540	14	21	as	as	ADP
aseas-2540	14	22	customers	customer	NOUN
aseas-2540	14	23	.	.	PUNCT
aseas-2540	15	1	nevertheless	nevertheless	ADV
aseas-2540	15	2	,	,	PUNCT
aseas-2540	15	3	there	there	PRON
aseas-2540	15	4	will	will	AUX
aseas-2540	15	5	always	always	ADV
aseas-2540	15	6	be	be	AUX
aseas-2540	15	7	circumstances	circumstance	NOUN
aseas-2540	15	8	in	in	ADP
aseas-2540	15	9	which	which	PRON
aseas-2540	15	10	patients	patient	NOUN
aseas-2540	15	11	choose	choose	VERB
aseas-2540	15	12	to	to	PART
aseas-2540	15	13	hand	hand	VERB
aseas-2540	15	14	over	over	ADP
aseas-2540	15	15	responsibility	responsibility	NOUN
aseas-2540	15	16	for	for	ADP
aseas-2540	15	17	1	1	NUM
aseas-2540	15	18	muhammad	muhammad	PROPN
aseas-2540	15	19	anshari	anshari	NOUN
aseas-2540	15	20	is	be	AUX
aseas-2540	15	21	a	a	DET
aseas-2540	15	22	phd	phd	NOUN
aseas-2540	15	23	candidate	candidate	NOUN
aseas-2540	15	24	at	at	ADP
aseas-2540	15	25	the	the	DET
aseas-2540	15	26	faculty	faculty	NOUN
aseas-2540	15	27	of	of	ADP
aseas-2540	15	28	business	business	NOUN
aseas-2540	15	29	,	,	PUNCT
aseas-2540	15	30	economics	economic	NOUN
aseas-2540	15	31	,	,	PUNCT
aseas-2540	15	32	and	and	CCONJ
aseas-2540	15	33	policy	policy	NOUN
aseas-2540	15	34	studies	study	NOUN
aseas-2540	15	35	,	,	PUNCT
aseas-2540	15	36	universiti	universiti	PROPN
aseas-2540	15	37	brunei	brunei	PROPN
aseas-2540	15	38	darussalam	darussalam	PROPN
aseas-2540	15	39	.	.	PUNCT
aseas-2540	16	1	contact	contact	NOUN
aseas-2540	16	2	:	:	PUNCT
aseas-2540	17	1	anshari@yahoo.com	anshari@yahoo.com	X
aseas-2540	17	2	(	(	PUNCT
aseas-2540	17	3	corresponding	correspond	VERB
aseas-2540	17	4	author	author	NOUN
aseas-2540	17	5	)	)	PUNCT
aseas-2540	17	6	2	2	NUM
aseas-2540	17	7	mohammad	mohammad	PROPN
aseas-2540	17	8	n.	n.	NOUN
aseas-2540	17	9	almunawar	almunawar	NOUN
aseas-2540	17	10	is	be	AUX
aseas-2540	17	11	a	a	DET
aseas-2540	17	12	senior	senior	ADJ
aseas-2540	17	13	lecturer	lecturer	NOUN
aseas-2540	17	14	and	and	CCONJ
aseas-2540	17	15	a	a	DET
aseas-2540	17	16	deputy	deputy	NOUN
aseas-2540	17	17	dean	dean	NOUN
aseas-2540	17	18	of	of	ADP
aseas-2540	17	19	faculty	faculty	NOUN
aseas-2540	17	20	of	of	ADP
aseas-2540	17	21	business	business	NOUN
aseas-2540	17	22	,	,	PUNCT
aseas-2540	17	23	economics	economic	NOUN
aseas-2540	17	24	,	,	PUNCT
aseas-2540	17	25	and	and	CCONJ
aseas-2540	17	26	policy	policy	NOUN
aseas-2540	17	27	studies	study	NOUN
aseas-2540	17	28	,	,	PUNCT
aseas-2540	17	29	universiti	universiti	PROPN
aseas-2540	17	30	brunei	brunei	PROPN
aseas-2540	17	31	darussalam	darussalam	PROPN
aseas-2540	17	32	.	.	PUNCT
aseas-2540	18	1	contact	contact	NOUN
aseas-2540	18	2	:	:	PUNCT
aseas-2540	18	3	nabil.almunawar@ubd.edu.bn	nabil.almunawar@ubd.edu.bn	PROPN
aseas-2540	18	4	3	3	NUM
aseas-2540	18	5	patrick	patrick	PROPN
aseas-2540	18	6	k.	k.	PROPN
aseas-2540	18	7	c.	c.	PROPN
aseas-2540	18	8	low	low	PROPN
aseas-2540	18	9	is	be	AUX
aseas-2540	18	10	is	be	AUX
aseas-2540	18	11	a	a	DET
aseas-2540	18	12	professor	professor	NOUN
aseas-2540	18	13	and	and	CCONJ
aseas-2540	18	14	an	an	DET
aseas-2540	18	15	associate	associate	NOUN
aseas-2540	18	16	at	at	ADP
aseas-2540	18	17	the	the	DET
aseas-2540	18	18	university	university	PROPN
aseas-2540	18	19	of	of	ADP
aseas-2540	18	20	south	south	PROPN
aseas-2540	18	21	australia	australia	PROPN
aseas-2540	18	22	.	.	PUNCT
aseas-2540	19	1	contact	contact	NOUN
aseas-2540	19	2	:	:	PUNCT
aseas-2540	19	3	patrick_low2003@yahoo.com	patrick_low2003@yahoo.com	PROPN
aseas-2540	19	4	4	4	NUM
aseas-2540	19	5	zaw	zaw	PROPN
aseas-2540	19	6	wint	wint	NOUN
aseas-2540	19	7	is	be	AUX
aseas-2540	19	8	a	a	DET
aseas-2540	19	9	senior	senior	ADJ
aseas-2540	19	10	lecturer	lecturer	NOUN
aseas-2540	19	11	at	at	ADP
aseas-2540	19	12	the	the	DET
aseas-2540	19	13	paprsb	paprsb	PROPN
aseas-2540	19	14	institute	institute	PROPN
aseas-2540	19	15	of	of	ADP
aseas-2540	19	16	health	health	PROPN
aseas-2540	19	17	and	and	CCONJ
aseas-2540	19	18	the	the	DET
aseas-2540	19	19	acting	act	VERB
aseas-2540	19	20	director	director	NOUN
aseas-2540	19	21	of	of	ADP
aseas-2540	19	22	graduate	graduate	NOUN
aseas-2540	19	23	studies	study	NOUN
aseas-2540	19	24	and	and	CCONJ
aseas-2540	19	25	research	research	NOUN
aseas-2540	19	26	offi	offi	PROPN
aseas-2540	19	27	ce	ce	PROPN
aseas-2540	19	28	,	,	PUNCT
aseas-2540	19	29	universiti	universiti	PROPN
aseas-2540	19	30	brunei	brunei	PROPN
aseas-2540	19	31	darussalam	darussalam	PROPN
aseas-2540	19	32	,	,	PUNCT
aseas-2540	19	33	brunei	brunei	PROPN
aseas-2540	19	34	darusssalam	darusssalam	PROPN
aseas-2540	19	35	.	.	PUNCT
aseas-2540	20	1	contact	contact	NOUN
aseas-2540	20	2	:	:	PUNCT
aseas-2540	20	3	zaw.wint@ubd.edu.bn	zaw.wint@ubd.edu.bn	NOUN
aseas-2540	20	4	aseas	asea	NOUN
aseas-2540	20	5	5(1	5(1	NUM
aseas-2540	20	6	)	)	PUNCT
aseas-2540	20	7	140	140	NUM
aseas-2540	20	8	141	141	NUM
aseas-2540	20	9	decisions	decision	NOUN
aseas-2540	20	10	about	about	ADP
aseas-2540	20	11	their	their	PRON
aseas-2540	20	12	healthcare	healthcare	NOUN
aseas-2540	20	13	to	to	ADP
aseas-2540	20	14	providers	provider	NOUN
aseas-2540	20	15	due	due	ADP
aseas-2540	20	16	to	to	ADP
aseas-2540	20	17	the	the	DET
aseas-2540	20	18	difficulty	difficulty	NOUN
aseas-2540	20	19	in	in	ADP
aseas-2540	20	20	selecting	select	VERB
aseas-2540	20	21	available	available	ADJ
aseas-2540	20	22	options	option	NOUN
aseas-2540	20	23	or	or	CCONJ
aseas-2540	20	24	the	the	DET
aseas-2540	20	25	time	time	NOUN
aseas-2540	20	26	needed	need	VERB
aseas-2540	20	27	to	to	PART
aseas-2540	20	28	understand	understand	VERB
aseas-2540	20	29	the	the	DET
aseas-2540	20	30	health	health	NOUN
aseas-2540	20	31	problem	problem	NOUN
aseas-2540	20	32	and	and	CCONJ
aseas-2540	20	33	the	the	DET
aseas-2540	20	34	options	option	NOUN
aseas-2540	20	35	.	.	PUNCT
aseas-2540	21	1	however	however	ADV
aseas-2540	21	2	,	,	PUNCT
aseas-2540	21	3	this	this	PRON
aseas-2540	21	4	does	do	AUX
aseas-2540	21	5	not	not	PART
aseas-2540	21	6	undermine	undermine	VERB
aseas-2540	21	7	the	the	DET
aseas-2540	21	8	proposition	proposition	NOUN
aseas-2540	21	9	that	that	SCONJ
aseas-2540	21	10	customers	customer	NOUN
aseas-2540	21	11	’	’	PART
aseas-2540	21	12	empowerment	empowerment	NOUN
aseas-2540	21	13	will	will	AUX
aseas-2540	21	14	promote	promote	VERB
aseas-2540	21	15	efficiency	efficiency	NOUN
aseas-2540	21	16	and	and	CCONJ
aseas-2540	21	17	that	that	SCONJ
aseas-2540	21	18	decisions	decision	NOUN
aseas-2540	21	19	should	should	AUX
aseas-2540	21	20	also	also	ADV
aseas-2540	21	21	be	be	AUX
aseas-2540	21	22	made	make	VERB
aseas-2540	21	23	from	from	ADP
aseas-2540	21	24	the	the	DET
aseas-2540	21	25	perspective	perspective	NOUN
aseas-2540	21	26	of	of	ADP
aseas-2540	21	27	customers	customer	NOUN
aseas-2540	21	28	(	(	PUNCT
aseas-2540	21	29	segal	segal	PROPN
aseas-2540	21	30	,	,	PUNCT
aseas-2540	21	31	1998	1998	NUM
aseas-2540	21	32	)	)	PUNCT
aseas-2540	21	33	.	.	PUNCT
aseas-2540	22	1	the	the	DET
aseas-2540	22	2	utilisation	utilisation	NOUN
aseas-2540	22	3	of	of	ADP
aseas-2540	22	4	information	information	NOUN
aseas-2540	22	5	and	and	CCONJ
aseas-2540	22	6	communications	communication	NOUN
aseas-2540	22	7	technology	technology	NOUN
aseas-2540	22	8	(	(	PUNCT
aseas-2540	22	9	ict	ict	PROPN
aseas-2540	22	10	)	)	PUNCT
aseas-2540	22	11	,	,	PUNCT
aseas-2540	22	12	especially	especially	ADV
aseas-2540	22	13	the	the	DET
aseas-2540	22	14	internet	internet	NOUN
aseas-2540	22	15	,	,	PUNCT
aseas-2540	22	16	in	in	ADP
aseas-2540	22	17	the	the	DET
aseas-2540	22	18	healthcare	healthcare	NOUN
aseas-2540	22	19	sector	sector	NOUN
aseas-2540	22	20	is	be	AUX
aseas-2540	22	21	frequently	frequently	ADV
aseas-2540	22	22	referred	refer	VERB
aseas-2540	22	23	to	to	ADP
aseas-2540	22	24	as	as	ADP
aseas-2540	22	25	electronic	electronic	ADJ
aseas-2540	22	26	health	health	NOUN
aseas-2540	22	27	or	or	CCONJ
aseas-2540	22	28	e	e	NOUN
aseas-2540	22	29	-	-	NOUN
aseas-2540	22	30	health	health	NOUN
aseas-2540	22	31	.	.	PUNCT
aseas-2540	23	1	the	the	DET
aseas-2540	23	2	main	main	ADJ
aseas-2540	23	3	purpose	purpose	NOUN
aseas-2540	23	4	of	of	ADP
aseas-2540	23	5	e	e	NOUN
aseas-2540	23	6	-	-	NOUN
aseas-2540	23	7	health	health	NOUN
aseas-2540	23	8	is	be	AUX
aseas-2540	23	9	to	to	PART
aseas-2540	23	10	improve	improve	VERB
aseas-2540	23	11	healthcare	healthcare	NOUN
aseas-2540	23	12	management	management	NOUN
aseas-2540	23	13	for	for	ADP
aseas-2540	23	14	the	the	DET
aseas-2540	23	15	mutual	mutual	ADJ
aseas-2540	23	16	benefit	benefit	NOUN
aseas-2540	23	17	of	of	ADP
aseas-2540	23	18	patients	patient	NOUN
aseas-2540	23	19	and	and	CCONJ
aseas-2540	23	20	healthcare	healthcare	NOUN
aseas-2540	23	21	providers	provider	NOUN
aseas-2540	23	22	.	.	PUNCT
aseas-2540	24	1	one	one	NUM
aseas-2540	24	2	important	important	ADJ
aseas-2540	24	3	aspect	aspect	NOUN
aseas-2540	24	4	of	of	ADP
aseas-2540	24	5	e	e	NOUN
aseas-2540	24	6	-	-	NOUN
aseas-2540	24	7	health	health	NOUN
aseas-2540	24	8	is	be	AUX
aseas-2540	24	9	how	how	SCONJ
aseas-2540	24	10	to	to	PART
aseas-2540	24	11	manage	manage	VERB
aseas-2540	24	12	relationships	relationship	NOUN
aseas-2540	24	13	between	between	ADP
aseas-2540	24	14	a	a	DET
aseas-2540	24	15	healthcare	healthcare	NOUN
aseas-2540	24	16	provider	provider	NOUN
aseas-2540	24	17	and	and	CCONJ
aseas-2540	24	18	its	its	PRON
aseas-2540	24	19	customers	customer	NOUN
aseas-2540	24	20	(	(	PUNCT
aseas-2540	24	21	patients	patient	NOUN
aseas-2540	24	22	)	)	PUNCT
aseas-2540	24	23	in	in	ADP
aseas-2540	24	24	order	order	NOUN
aseas-2540	24	25	to	to	PART
aseas-2540	24	26	create	create	VERB
aseas-2540	24	27	greater	great	ADJ
aseas-2540	24	28	mutual	mutual	ADJ
aseas-2540	24	29	understanding	understanding	NOUN
aseas-2540	24	30	,	,	PUNCT
aseas-2540	24	31	trust	trust	NOUN
aseas-2540	24	32	,	,	PUNCT
aseas-2540	24	33	and	and	CCONJ
aseas-2540	24	34	patient	patient	ADJ
aseas-2540	24	35	involvement	involvement	NOUN
aseas-2540	24	36	in	in	ADP
aseas-2540	24	37	decision	decision	NOUN
aseas-2540	24	38	making	making	NOUN
aseas-2540	24	39	.	.	PUNCT
aseas-2540	25	1	therefore	therefore	ADV
aseas-2540	25	2	,	,	PUNCT
aseas-2540	25	3	healthcare	healthcare	NOUN
aseas-2540	25	4	organisations	organisation	NOUN
aseas-2540	25	5	are	be	AUX
aseas-2540	25	6	implementing	implement	VERB
aseas-2540	25	7	customer	customer	NOUN
aseas-2540	25	8	relationship	relationship	NOUN
aseas-2540	25	9	management	management	NOUN
aseas-2540	25	10	(	(	PUNCT
aseas-2540	25	11	crm	crm	PROPN
aseas-2540	25	12	)	)	PUNCT
aseas-2540	25	13	as	as	ADP
aseas-2540	25	14	a	a	DET
aseas-2540	25	15	strategy	strategy	NOUN
aseas-2540	25	16	for	for	ADP
aseas-2540	25	17	managing	manage	VERB
aseas-2540	25	18	interactions	interaction	NOUN
aseas-2540	25	19	with	with	ADP
aseas-2540	25	20	their	their	PRON
aseas-2540	25	21	patients	patient	NOUN
aseas-2540	25	22	(	(	PUNCT
aseas-2540	25	23	anshari	anshari	NOUN
aseas-2540	25	24	&	&	CCONJ
aseas-2540	25	25	almunawar	almunawar	NOUN
aseas-2540	25	26	,	,	PUNCT
aseas-2540	25	27	2012	2012	NUM
aseas-2540	25	28	)	)	PUNCT
aseas-2540	25	29	.	.	PUNCT
aseas-2540	26	1	the	the	DET
aseas-2540	26	2	recent	recent	ADJ
aseas-2540	26	3	web	web	NOUN
aseas-2540	26	4	technology	technology	NOUN
aseas-2540	26	5	(	(	PUNCT
aseas-2540	26	6	web	web	NOUN
aseas-2540	26	7	2.0	2.0	NUM
aseas-2540	26	8	)	)	PUNCT
aseas-2540	26	9	facilitates	facilitate	VERB
aseas-2540	26	10	customers	customer	NOUN
aseas-2540	26	11	to	to	PART
aseas-2540	26	12	generate	generate	VERB
aseas-2540	26	13	contents	content	NOUN
aseas-2540	26	14	to	to	PART
aseas-2540	26	15	accommodate	accommodate	VERB
aseas-2540	26	16	both	both	PRON
aseas-2540	26	17	patienthealth	patienthealth	NOUN
aseas-2540	26	18	provider	provider	NOUN
aseas-2540	26	19	and	and	CCONJ
aseas-2540	26	20	patient	patient	NOUN
aseas-2540	26	21	-	-	PUNCT
aseas-2540	26	22	patient	patient	NOUN
aseas-2540	26	23	interactions	interaction	NOUN
aseas-2540	26	24	.	.	PUNCT
aseas-2540	27	1	crm	crm	PROPN
aseas-2540	27	2	enriched	enrich	VERB
aseas-2540	27	3	with	with	ADP
aseas-2540	27	4	the	the	DET
aseas-2540	27	5	web	web	NOUN
aseas-2540	27	6	2.0	2.0	NUM
aseas-2540	27	7	(	(	PUNCT
aseas-2540	27	8	also	also	ADV
aseas-2540	27	9	called	call	VERB
aseas-2540	27	10	crm	crm	PROPN
aseas-2540	27	11	2.0	2.0	NUM
aseas-2540	27	12	)	)	PUNCT
aseas-2540	27	13	provides	provide	VERB
aseas-2540	27	14	the	the	DET
aseas-2540	27	15	capability	capability	NOUN
aseas-2540	27	16	for	for	ADP
aseas-2540	27	17	the	the	DET
aseas-2540	27	18	intensive	intensive	ADJ
aseas-2540	27	19	interactions	interaction	NOUN
aseas-2540	27	20	mentioned	mention	VERB
aseas-2540	27	21	above	above	ADV
aseas-2540	27	22	(	(	PUNCT
aseas-2540	27	23	anshari	anshari	NOUN
aseas-2540	27	24	,	,	PUNCT
aseas-2540	27	25	almunawar	almunawar	NOUN
aseas-2540	27	26	,	,	PUNCT
aseas-2540	27	27	&	&	CCONJ
aseas-2540	27	28	low	low	ADJ
aseas-2540	27	29	,	,	PUNCT
aseas-2540	27	30	2012	2012	NUM
aseas-2540	27	31	)	)	PUNCT
aseas-2540	27	32	.	.	PUNCT
aseas-2540	28	1	besides	besides	ADV
aseas-2540	28	2	,	,	PUNCT
aseas-2540	28	3	it	it	PRON
aseas-2540	28	4	can	can	AUX
aseas-2540	28	5	be	be	AUX
aseas-2540	28	6	considered	consider	VERB
aseas-2540	28	7	a	a	DET
aseas-2540	28	8	technology	technology	NOUN
aseas-2540	28	9	and	and	CCONJ
aseas-2540	28	10	strategy	strategy	NOUN
aseas-2540	28	11	at	at	ADP
aseas-2540	28	12	the	the	DET
aseas-2540	28	13	same	same	ADJ
aseas-2540	28	14	time	time	NOUN
aseas-2540	28	15	,	,	PUNCT
aseas-2540	28	16	raising	raise	VERB
aseas-2540	28	17	hope	hope	NOUN
aseas-2540	28	18	for	for	ADP
aseas-2540	28	19	the	the	DET
aseas-2540	28	20	advancement	advancement	NOUN
aseas-2540	28	21	of	of	ADP
aseas-2540	28	22	e	e	NOUN
aseas-2540	28	23	-	-	NOUN
aseas-2540	28	24	health	health	ADJ
aseas-2540	28	25	initiatives	initiative	NOUN
aseas-2540	28	26	around	around	ADP
aseas-2540	28	27	the	the	DET
aseas-2540	28	28	world	world	NOUN
aseas-2540	28	29	.	.	PUNCT
aseas-2540	29	1	the	the	DET
aseas-2540	29	2	main	main	ADJ
aseas-2540	29	3	goal	goal	NOUN
aseas-2540	29	4	of	of	ADP
aseas-2540	29	5	this	this	DET
aseas-2540	29	6	paper	paper	NOUN
aseas-2540	29	7	is	be	AUX
aseas-2540	29	8	to	to	PART
aseas-2540	29	9	introduce	introduce	VERB
aseas-2540	29	10	a	a	DET
aseas-2540	29	11	promising	promising	ADJ
aseas-2540	29	12	future	future	ADJ
aseas-2540	29	13	research	research	NOUN
aseas-2540	29	14	direction	direction	NOUN
aseas-2540	29	15	which	which	PRON
aseas-2540	29	16	may	may	AUX
aseas-2540	29	17	shape	shape	VERB
aseas-2540	29	18	the	the	DET
aseas-2540	29	19	future	future	NOUN
aseas-2540	29	20	of	of	ADP
aseas-2540	29	21	e	e	NOUN
aseas-2540	29	22	-	-	NOUN
aseas-2540	29	23	health	health	NOUN
aseas-2540	29	24	systems	system	NOUN
aseas-2540	29	25	.	.	PUNCT
aseas-2540	30	1	in	in	ADP
aseas-2540	30	2	this	this	DET
aseas-2540	30	3	paper	paper	NOUN
aseas-2540	30	4	,	,	PUNCT
aseas-2540	30	5	we	we	PRON
aseas-2540	30	6	examine	examine	VERB
aseas-2540	30	7	customers	customer	NOUN
aseas-2540	30	8	’	’	PART
aseas-2540	30	9	expectations	expectation	NOUN
aseas-2540	30	10	concerning	concern	VERB
aseas-2540	30	11	the	the	DET
aseas-2540	30	12	process	process	NOUN
aseas-2540	30	13	of	of	ADP
aseas-2540	30	14	empowerment	empowerment	NOUN
aseas-2540	30	15	through	through	ADP
aseas-2540	30	16	crm	crm	PROPN
aseas-2540	30	17	2.0	2.0	NUM
aseas-2540	30	18	to	to	PART
aseas-2540	30	19	make	make	VERB
aseas-2540	30	20	customers	customer	NOUN
aseas-2540	30	21	more	more	ADV
aseas-2540	30	22	proficient	proficient	ADJ
aseas-2540	30	23	in	in	ADP
aseas-2540	30	24	dealing	deal	VERB
aseas-2540	30	25	with	with	ADP
aseas-2540	30	26	their	their	PRON
aseas-2540	30	27	own	own	ADJ
aseas-2540	30	28	healthcare	healthcare	NOUN
aseas-2540	30	29	issues	issue	NOUN
aseas-2540	30	30	.	.	PUNCT
aseas-2540	31	1	a	a	DET
aseas-2540	31	2	preliminary	preliminary	ADJ
aseas-2540	31	3	survey	survey	NOUN
aseas-2540	31	4	regarding	regard	VERB
aseas-2540	31	5	empowerment	empowerment	NOUN
aseas-2540	31	6	in	in	ADP
aseas-2540	31	7	e	e	NOUN
aseas-2540	31	8	-	-	NOUN
aseas-2540	31	9	health	health	ADJ
aseas-2540	31	10	services	service	NOUN
aseas-2540	31	11	was	be	AUX
aseas-2540	31	12	conducted	conduct	VERB
aseas-2540	31	13	in	in	ADP
aseas-2540	31	14	brunei	brunei	PROPN
aseas-2540	31	15	darussalam	darussalam	PROPN
aseas-2540	31	16	(	(	PUNCT
aseas-2540	31	17	brunei	brunei	PROPN
aseas-2540	31	18	)	)	PUNCT
aseas-2540	31	19	.	.	PUNCT
aseas-2540	32	1	the	the	DET
aseas-2540	32	2	internet	internet	NOUN
aseas-2540	32	3	density	density	NOUN
aseas-2540	32	4	in	in	ADP
aseas-2540	32	5	brunei	brunei	PROPN
aseas-2540	32	6	is	be	AUX
aseas-2540	32	7	high	high	ADJ
aseas-2540	32	8	with	with	ADP
aseas-2540	32	9	over	over	ADP
aseas-2540	32	10	75	75	NUM
aseas-2540	32	11	percent	percent	NOUN
aseas-2540	32	12	of	of	ADP
aseas-2540	32	13	the	the	DET
aseas-2540	32	14	population	population	NOUN
aseas-2540	32	15	having	have	VERB
aseas-2540	32	16	access	access	NOUN
aseas-2540	32	17	to	to	ADP
aseas-2540	32	18	the	the	DET
aseas-2540	32	19	internet	internet	NOUN
aseas-2540	32	20	,	,	PUNCT
aseas-2540	32	21	and	and	CCONJ
aseas-2540	32	22	there	there	PRON
aseas-2540	32	23	is	be	VERB
aseas-2540	32	24	a	a	DET
aseas-2540	32	25	very	very	ADV
aseas-2540	32	26	narrow	narrow	ADJ
aseas-2540	32	27	digital	digital	ADJ
aseas-2540	32	28	divide	divide	NOUN
aseas-2540	32	29	in	in	ADP
aseas-2540	32	30	brunei	brunei	PROPN
aseas-2540	32	31	(	(	PUNCT
aseas-2540	32	32	aiti	aiti	PROPN
aseas-2540	32	33	,	,	PUNCT
aseas-2540	32	34	2010	2010	NUM
aseas-2540	32	35	)	)	PUNCT
aseas-2540	32	36	.	.	PUNCT
aseas-2540	33	1	internet	internet	NOUN
aseas-2540	33	2	literacy	literacy	NOUN
aseas-2540	33	3	in	in	ADP
aseas-2540	33	4	brunei	brunei	PROPN
aseas-2540	33	5	is	be	AUX
aseas-2540	33	6	high	high	ADJ
aseas-2540	33	7	,	,	PUNCT
aseas-2540	33	8	and	and	CCONJ
aseas-2540	33	9	so	so	ADV
aseas-2540	33	10	are	be	AUX
aseas-2540	33	11	people	people	NOUN
aseas-2540	33	12	’s	’s	PART
aseas-2540	33	13	expectations	expectation	NOUN
aseas-2540	33	14	to	to	PART
aseas-2540	33	15	be	be	AUX
aseas-2540	33	16	empowered	empower	VERB
aseas-2540	33	17	through	through	ADP
aseas-2540	33	18	e	e	NOUN
aseas-2540	33	19	-	-	NOUN
aseas-2540	33	20	health	health	NOUN
aseas-2540	33	21	.	.	PUNCT
aseas-2540	34	1	however	however	ADV
aseas-2540	34	2	,	,	PUNCT
aseas-2540	34	3	it	it	PRON
aseas-2540	34	4	has	have	VERB
aseas-2540	34	5	to	to	PART
aseas-2540	34	6	be	be	AUX
aseas-2540	34	7	noted	note	VERB
aseas-2540	34	8	that	that	SCONJ
aseas-2540	34	9	the	the	DET
aseas-2540	34	10	development	development	NOUN
aseas-2540	34	11	of	of	ADP
aseas-2540	34	12	e	e	NOUN
aseas-2540	34	13	-	-	NOUN
aseas-2540	34	14	health	health	NOUN
aseas-2540	34	15	in	in	ADP
aseas-2540	34	16	brunei	brunei	PROPN
aseas-2540	34	17	is	be	AUX
aseas-2540	34	18	still	still	ADV
aseas-2540	34	19	in	in	ADP
aseas-2540	34	20	its	its	PRON
aseas-2540	34	21	infancy	infancy	NOUN
aseas-2540	34	22	.	.	PUNCT
aseas-2540	35	1	the	the	DET
aseas-2540	35	2	future	future	ADJ
aseas-2540	35	3	developments	development	NOUN
aseas-2540	35	4	within	within	ADP
aseas-2540	35	5	the	the	DET
aseas-2540	35	6	scope	scope	NOUN
aseas-2540	35	7	of	of	ADP
aseas-2540	35	8	e	e	NOUN
aseas-2540	35	9	-	-	NOUN
aseas-2540	35	10	health	health	NOUN
aseas-2540	35	11	services	service	NOUN
aseas-2540	35	12	in	in	ADP
aseas-2540	35	13	brunei	brunei	PROPN
aseas-2540	35	14	should	should	AUX
aseas-2540	35	15	therefore	therefore	ADV
aseas-2540	35	16	significantly	significantly	ADV
aseas-2540	35	17	focus	focus	VERB
aseas-2540	35	18	on	on	ADP
aseas-2540	35	19	patients	patient	NOUN
aseas-2540	35	20	’	'	PUNCT
aseas-2540	35	21	empowerment	empowerment	NOUN
aseas-2540	35	22	as	as	ADP
aseas-2540	35	23	one	one	NUM
aseas-2540	35	24	of	of	ADP
aseas-2540	35	25	the	the	DET
aseas-2540	35	26	important	important	ADJ
aseas-2540	35	27	features	feature	NOUN
aseas-2540	35	28	required	require	VERB
aseas-2540	35	29	by	by	ADP
aseas-2540	35	30	the	the	DET
aseas-2540	35	31	people	people	NOUN
aseas-2540	35	32	.	.	PUNCT
aseas-2540	36	1	the	the	DET
aseas-2540	36	2	rest	rest	NOUN
aseas-2540	36	3	of	of	ADP
aseas-2540	36	4	this	this	DET
aseas-2540	36	5	paper	paper	NOUN
aseas-2540	36	6	is	be	AUX
aseas-2540	36	7	organised	organise	VERB
aseas-2540	36	8	as	as	SCONJ
aseas-2540	36	9	follows	follow	VERB
aseas-2540	36	10	:	:	PUNCT
aseas-2540	36	11	the	the	DET
aseas-2540	36	12	following	follow	VERB
aseas-2540	36	13	section	section	NOUN
aseas-2540	36	14	presents	present	VERB
aseas-2540	36	15	the	the	DET
aseas-2540	36	16	background	background	NOUN
aseas-2540	36	17	of	of	ADP
aseas-2540	36	18	aseas	asea	NOUN
aseas-2540	36	19	5(1	5(1	NUM
aseas-2540	36	20	)	)	PUNCT
aseas-2540	36	21	140	140	NUM
aseas-2540	36	22	141	141	NUM
aseas-2540	36	23	the	the	DET
aseas-2540	36	24	study	study	NOUN
aseas-2540	36	25	,	,	PUNCT
aseas-2540	36	26	followed	follow	VERB
aseas-2540	36	27	by	by	ADP
aseas-2540	36	28	the	the	DET
aseas-2540	36	29	research	research	NOUN
aseas-2540	36	30	methodology	methodology	NOUN
aseas-2540	36	31	.	.	PUNCT
aseas-2540	37	1	we	we	PRON
aseas-2540	37	2	then	then	ADV
aseas-2540	37	3	discuss	discuss	VERB
aseas-2540	37	4	the	the	DET
aseas-2540	37	5	results	result	NOUN
aseas-2540	37	6	of	of	ADP
aseas-2540	37	7	the	the	DET
aseas-2540	37	8	study	study	NOUN
aseas-2540	37	9	in	in	ADP
aseas-2540	37	10	relation	relation	NOUN
aseas-2540	37	11	to	to	ADP
aseas-2540	37	12	a	a	DET
aseas-2540	37	13	crm	crm	PROPN
aseas-2540	37	14	2.0	2.0	NUM
aseas-2540	37	15	model	model	NOUN
aseas-2540	37	16	we	we	PRON
aseas-2540	37	17	propose	propose	VERB
aseas-2540	37	18	based	base	VERB
aseas-2540	37	19	on	on	ADP
aseas-2540	37	20	this	this	DET
aseas-2540	37	21	investigation	investigation	NOUN
aseas-2540	37	22	.	.	PUNCT
aseas-2540	38	1	study	study	NOUN
aseas-2540	38	2	background	background	NOUN
aseas-2540	38	3	many	many	ADJ
aseas-2540	38	4	researchers	researcher	NOUN
aseas-2540	38	5	have	have	AUX
aseas-2540	38	6	discussed	discuss	VERB
aseas-2540	38	7	the	the	DET
aseas-2540	38	8	issue	issue	NOUN
aseas-2540	38	9	of	of	ADP
aseas-2540	38	10	empowerment	empowerment	NOUN
aseas-2540	38	11	in	in	ADP
aseas-2540	38	12	healthcare	healthcare	NOUN
aseas-2540	38	13	organisations	organisation	NOUN
aseas-2540	38	14	.	.	PUNCT
aseas-2540	39	1	for	for	ADP
aseas-2540	39	2	instance	instance	NOUN
aseas-2540	39	3	,	,	PUNCT
aseas-2540	39	4	empowerment	empowerment	NOUN
aseas-2540	39	5	can	can	AUX
aseas-2540	39	6	be	be	AUX
aseas-2540	39	7	analysed	analyse	VERB
aseas-2540	39	8	from	from	ADP
aseas-2540	39	9	the	the	DET
aseas-2540	39	10	perspective	perspective	NOUN
aseas-2540	39	11	of	of	ADP
aseas-2540	39	12	patienthealthcare	patienthealthcare	NOUN
aseas-2540	39	13	provider	provider	NOUN
aseas-2540	39	14	interactions	interaction	NOUN
aseas-2540	39	15	(	(	PUNCT
aseas-2540	39	16	dijkstra	dijkstra	PROPN
aseas-2540	39	17	,	,	PUNCT
aseas-2540	39	18	braspenning	braspenning	NOUN
aseas-2540	39	19	,	,	PUNCT
aseas-2540	39	20	&	&	CCONJ
aseas-2540	39	21	grol	grol	PROPN
aseas-2540	39	22	,	,	PUNCT
aseas-2540	39	23	2002	2002	NUM
aseas-2540	39	24	;	;	PUNCT
aseas-2540	39	25	paterson	paterson	NOUN
aseas-2540	39	26	,	,	PUNCT
aseas-2540	39	27	2001	2001	NUM
aseas-2540	39	28	;	;	PUNCT
aseas-2540	39	29	skelton	skelton	PROPN
aseas-2540	39	30	,	,	PUNCT
aseas-2540	39	31	1997	1997	NUM
aseas-2540	39	32	;	;	PUNCT
aseas-2540	39	33	van	van	PROPN
aseas-2540	39	34	dam	dam	PROPN
aseas-2540	39	35	,	,	PUNCT
aseas-2540	39	36	van	van	PROPN
aseas-2540	39	37	der	der	PROPN
aseas-2540	39	38	horst	horst	PROPN
aseas-2540	39	39	,	,	PUNCT
aseas-2540	39	40	van	van	PROPN
aseas-2540	39	41	den	den	PROPN
aseas-2540	39	42	borne	borne	NOUN
aseas-2540	39	43	,	,	PUNCT
aseas-2540	39	44	ryckman	ryckman	ADJ
aseas-2540	39	45	,	,	PUNCT
aseas-2540	39	46	&	&	CCONJ
aseas-2540	39	47	crebolder	crebolder	PROPN
aseas-2540	39	48	,	,	PUNCT
aseas-2540	39	49	2003	2003	NUM
aseas-2540	39	50	)	)	PUNCT
aseas-2540	39	51	,	,	PUNCT
aseas-2540	39	52	or	or	CCONJ
aseas-2540	39	53	from	from	ADP
aseas-2540	39	54	the	the	DET
aseas-2540	39	55	point	point	NOUN
aseas-2540	39	56	of	of	ADP
aseas-2540	39	57	view	view	NOUN
aseas-2540	39	58	of	of	ADP
aseas-2540	39	59	the	the	DET
aseas-2540	39	60	patient	patient	NOUN
aseas-2540	39	61	alone	alone	ADV
aseas-2540	39	62	(	(	PUNCT
aseas-2540	39	63	anderson	anderson	PROPN
aseas-2540	39	64	et	et	PROPN
aseas-2540	39	65	al	al	PROPN
aseas-2540	39	66	.	.	PROPN
aseas-2540	39	67	,	,	PUNCT
aseas-2540	39	68	1995	1995	NUM
aseas-2540	39	69	;	;	PUNCT
aseas-2540	39	70	davison	davison	PROPN
aseas-2540	39	71	&	&	CCONJ
aseas-2540	39	72	degner	degner	PROPN
aseas-2540	39	73	,	,	PUNCT
aseas-2540	39	74	1997	1997	NUM
aseas-2540	39	75	;	;	PUNCT
aseas-2540	39	76	;	;	PUNCT
aseas-2540	39	77	desbiens	desbien	NOUN
aseas-2540	39	78	et	et	PROPN
aseas-2540	39	79	al	al	PROPN
aseas-2540	39	80	.	.	PROPN
aseas-2540	39	81	,	,	PUNCT
aseas-2540	39	82	1998	1998	NUM
aseas-2540	39	83	;	;	PUNCT
aseas-2540	39	84	mccann	mccann	PROPN
aseas-2540	39	85	&	&	CCONJ
aseas-2540	39	86	weinman	weinman	PROPN
aseas-2540	39	87	,	,	PUNCT
aseas-2540	39	88	1996	1996	NUM
aseas-2540	39	89	)	)	PUNCT
aseas-2540	39	90	,	,	PUNCT
aseas-2540	39	91	or	or	CCONJ
aseas-2540	39	92	analysis	analysis	NOUN
aseas-2540	39	93	can	can	AUX
aseas-2540	39	94	encompass	encompass	VERB
aseas-2540	39	95	both	both	PRON
aseas-2540	39	96	above	above	ADP
aseas-2540	39	97	mentioned	mention	VERB
aseas-2540	39	98	perspectives	perspective	NOUN
aseas-2540	39	99	(	(	PUNCT
aseas-2540	39	100	golant	golant	PROPN
aseas-2540	39	101	,	,	PUNCT
aseas-2540	39	102	altman	altman	PROPN
aseas-2540	39	103	,	,	PUNCT
aseas-2540	39	104	&	&	CCONJ
aseas-2540	39	105	martin	martin	PROPN
aseas-2540	39	106	,	,	PUNCT
aseas-2540	39	107	2003	2003	NUM
aseas-2540	39	108	;	;	PUNCT
aseas-2540	39	109	maliski	maliski	NOUN
aseas-2540	39	110	,	,	PUNCT
aseas-2540	39	111	clerkin	clerkin	NOUN
aseas-2540	39	112	,	,	PUNCT
aseas-2540	39	113	&	&	CCONJ
aseas-2540	39	114	letwin	letwin	PROPN
aseas-2540	39	115	,	,	PUNCT
aseas-2540	39	116	2004	2004	NUM
aseas-2540	39	117	;	;	PUNCT
aseas-2540	39	118	mcwilliam	mcwilliam	PROPN
aseas-2540	39	119	et	et	PROPN
aseas-2540	39	120	al	al	PROPN
aseas-2540	39	121	.	.	PROPN
aseas-2540	39	122	,	,	PUNCT
aseas-2540	39	123	1997	1997	NUM
aseas-2540	39	124	)	)	PUNCT
aseas-2540	39	125	.	.	PUNCT
aseas-2540	40	1	however	however	ADV
aseas-2540	40	2	,	,	PUNCT
aseas-2540	40	3	research	research	NOUN
aseas-2540	40	4	that	that	PRON
aseas-2540	40	5	specifically	specifically	ADV
aseas-2540	40	6	discusses	discuss	VERB
aseas-2540	40	7	the	the	DET
aseas-2540	40	8	issue	issue	NOUN
aseas-2540	40	9	of	of	ADP
aseas-2540	40	10	empowerment	empowerment	NOUN
aseas-2540	40	11	through	through	ADP
aseas-2540	40	12	crm	crm	PROPN
aseas-2540	40	13	,	,	PUNCT
aseas-2540	40	14	and	and	CCONJ
aseas-2540	40	15	particularly	particularly	ADV
aseas-2540	40	16	crm	crm	PROPN
aseas-2540	40	17	2.0	2.0	NUM
aseas-2540	40	18	,	,	PUNCT
aseas-2540	40	19	is	be	AUX
aseas-2540	40	20	still	still	ADV
aseas-2540	40	21	very	very	ADV
aseas-2540	40	22	limited	limited	ADJ
aseas-2540	40	23	in	in	ADP
aseas-2540	40	24	the	the	DET
aseas-2540	40	25	domain	domain	NOUN
aseas-2540	40	26	of	of	ADP
aseas-2540	40	27	e	e	NOUN
aseas-2540	40	28	-	-	NOUN
aseas-2540	40	29	health	health	NOUN
aseas-2540	40	30	.	.	PUNCT
aseas-2540	41	1	australia	australia	PROPN
aseas-2540	41	2	,	,	PUNCT
aseas-2540	41	3	a	a	DET
aseas-2540	41	4	pioneer	pioneer	NOUN
aseas-2540	41	5	on	on	ADP
aseas-2540	41	6	this	this	DET
aseas-2540	41	7	matter	matter	NOUN
aseas-2540	41	8	,	,	PUNCT
aseas-2540	41	9	has	have	AUX
aseas-2540	41	10	adopted	adopt	VERB
aseas-2540	41	11	a	a	DET
aseas-2540	41	12	personally	personally	ADV
aseas-2540	41	13	controlled	control	VERB
aseas-2540	41	14	electronic	electronic	ADJ
aseas-2540	41	15	health	health	NOUN
aseas-2540	41	16	record	record	NOUN
aseas-2540	41	17	(	(	PUNCT
aseas-2540	41	18	pcehr	pcehr	NOUN
aseas-2540	41	19	)	)	PUNCT
aseas-2540	41	20	system	system	NOUN
aseas-2540	41	21	,	,	PUNCT
aseas-2540	41	22	which	which	PRON
aseas-2540	41	23	stands	stand	VERB
aseas-2540	41	24	out	out	ADP
aseas-2540	41	25	as	as	ADP
aseas-2540	41	26	an	an	DET
aseas-2540	41	27	example	example	NOUN
aseas-2540	41	28	for	for	ADP
aseas-2540	41	29	empowerment	empowerment	NOUN
aseas-2540	41	30	through	through	ADP
aseas-2540	41	31	e	e	NOUN
aseas-2540	41	32	-	-	NOUN
aseas-2540	41	33	health	health	NOUN
aseas-2540	41	34	services	service	NOUN
aseas-2540	41	35	(	(	PUNCT
aseas-2540	41	36	nehta	nehta	NOUN
aseas-2540	41	37	,	,	PUNCT
aseas-2540	41	38	2012	2012	NUM
aseas-2540	41	39	)	)	PUNCT
aseas-2540	41	40	.	.	PUNCT
aseas-2540	42	1	a	a	DET
aseas-2540	42	2	significant	significant	ADJ
aseas-2540	42	3	element	element	NOUN
aseas-2540	42	4	of	of	ADP
aseas-2540	42	5	patients	patient	NOUN
aseas-2540	42	6	’	'	PUNCT
aseas-2540	42	7	empowerment	empowerment	NOUN
aseas-2540	42	8	was	be	AUX
aseas-2540	42	9	achieved	achieve	VERB
aseas-2540	42	10	by	by	ADP
aseas-2540	42	11	allowing	allow	VERB
aseas-2540	42	12	them	they	PRON
aseas-2540	42	13	to	to	PART
aseas-2540	42	14	view	view	VERB
aseas-2540	42	15	their	their	PRON
aseas-2540	42	16	medical	medical	ADJ
aseas-2540	42	17	information	information	NOUN
aseas-2540	42	18	electronically	electronically	ADV
aseas-2540	42	19	.	.	PUNCT
aseas-2540	43	1	however	however	ADV
aseas-2540	43	2	,	,	PUNCT
aseas-2540	43	3	pcehr	pcehr	NOUN
aseas-2540	43	4	only	only	ADV
aseas-2540	43	5	enables	enable	VERB
aseas-2540	43	6	patients	patient	NOUN
aseas-2540	43	7	to	to	PART
aseas-2540	43	8	view	view	VERB
aseas-2540	43	9	their	their	PRON
aseas-2540	43	10	electronic	electronic	ADJ
aseas-2540	43	11	health	health	NOUN
aseas-2540	43	12	record	record	NOUN
aseas-2540	43	13	(	(	PUNCT
aseas-2540	43	14	ehr	ehr	NOUN
aseas-2540	43	15	)	)	PUNCT
aseas-2540	43	16	;	;	PUNCT
aseas-2540	43	17	it	it	PRON
aseas-2540	43	18	has	have	AUX
aseas-2540	43	19	not	not	PART
aseas-2540	43	20	utilised	utilise	VERB
aseas-2540	43	21	features	feature	NOUN
aseas-2540	43	22	of	of	ADP
aseas-2540	43	23	crm	crm	PROPN
aseas-2540	43	24	2.0	2.0	NUM
aseas-2540	43	25	,	,	PUNCT
aseas-2540	43	26	which	which	PRON
aseas-2540	43	27	allow	allow	VERB
aseas-2540	43	28	collaboration	collaboration	NOUN
aseas-2540	43	29	and	and	CCONJ
aseas-2540	43	30	conversation	conversation	NOUN
aseas-2540	43	31	among	among	ADP
aseas-2540	43	32	patients	patient	NOUN
aseas-2540	43	33	or	or	CCONJ
aseas-2540	43	34	between	between	ADP
aseas-2540	43	35	patients	patient	NOUN
aseas-2540	43	36	and	and	CCONJ
aseas-2540	43	37	their	their	PRON
aseas-2540	43	38	healthcare	healthcare	NOUN
aseas-2540	43	39	providers	provider	NOUN
aseas-2540	43	40	.	.	PUNCT
aseas-2540	44	1	therefore	therefore	ADV
aseas-2540	44	2	,	,	PUNCT
aseas-2540	44	3	our	our	PRON
aseas-2540	44	4	research	research	NOUN
aseas-2540	44	5	primarily	primarily	ADV
aseas-2540	44	6	aims	aim	VERB
aseas-2540	44	7	to	to	PART
aseas-2540	44	8	develop	develop	VERB
aseas-2540	44	9	a	a	DET
aseas-2540	44	10	system	system	NOUN
aseas-2540	44	11	that	that	PRON
aseas-2540	44	12	utilises	utilise	VERB
aseas-2540	44	13	features	feature	NOUN
aseas-2540	44	14	of	of	ADP
aseas-2540	44	15	crm	crm	PROPN
aseas-2540	44	16	2.0	2.0	NUM
aseas-2540	44	17	in	in	ADP
aseas-2540	44	18	order	order	NOUN
aseas-2540	44	19	to	to	PART
aseas-2540	44	20	meet	meet	VERB
aseas-2540	44	21	significant	significant	ADJ
aseas-2540	44	22	challenges	challenge	NOUN
aseas-2540	44	23	in	in	ADP
aseas-2540	44	24	patients	patient	NOUN
aseas-2540	44	25	’	'	PUNCT
aseas-2540	44	26	empowerment	empowerment	NOUN
aseas-2540	44	27	in	in	ADP
aseas-2540	44	28	the	the	DET
aseas-2540	44	29	domain	domain	NOUN
aseas-2540	44	30	of	of	ADP
aseas-2540	44	31	healthcare	healthcare	PROPN
aseas-2540	44	32	.	.	PUNCT
aseas-2540	45	1	customer	customer	NOUN
aseas-2540	45	2	relationship	relationship	NOUN
aseas-2540	45	3	management	management	NOUN
aseas-2540	45	4	the	the	DET
aseas-2540	45	5	fact	fact	NOUN
aseas-2540	45	6	that	that	SCONJ
aseas-2540	45	7	customer	customer	NOUN
aseas-2540	45	8	expectations	expectation	NOUN
aseas-2540	45	9	in	in	ADP
aseas-2540	45	10	healthcare	healthcare	PROPN
aseas-2540	45	11	services	service	NOUN
aseas-2540	45	12	are	be	AUX
aseas-2540	45	13	high	high	ADJ
aseas-2540	45	14	poses	pose	NOUN
aseas-2540	45	15	a	a	DET
aseas-2540	45	16	serious	serious	ADJ
aseas-2540	45	17	challenge	challenge	NOUN
aseas-2540	45	18	to	to	ADP
aseas-2540	45	19	healthcare	healthcare	NOUN
aseas-2540	45	20	organisations	organisation	NOUN
aseas-2540	45	21	as	as	SCONJ
aseas-2540	45	22	they	they	PRON
aseas-2540	45	23	have	have	VERB
aseas-2540	45	24	to	to	PART
aseas-2540	45	25	meet	meet	VERB
aseas-2540	45	26	customers	customer	NOUN
aseas-2540	45	27	’	'	PUNCT
aseas-2540	45	28	requirements	requirement	NOUN
aseas-2540	45	29	and	and	CCONJ
aseas-2540	45	30	make	make	VERB
aseas-2540	45	31	an	an	DET
aseas-2540	45	32	exceptional	exceptional	ADJ
aseas-2540	45	33	impression	impression	NOUN
aseas-2540	45	34	on	on	ADP
aseas-2540	45	35	every	every	DET
aseas-2540	45	36	customer	customer	NOUN
aseas-2540	45	37	(	(	PUNCT
aseas-2540	45	38	anshari	anshari	NOUN
aseas-2540	45	39	&	&	CCONJ
aseas-2540	45	40	almunawar	almunawar	PROPN
aseas-2540	45	41	,	,	PUNCT
aseas-2540	45	42	2011	2011	NUM
aseas-2540	45	43	)	)	PUNCT
aseas-2540	45	44	.	.	PUNCT
aseas-2540	46	1	crm	crm	PROPN
aseas-2540	46	2	can	can	AUX
aseas-2540	46	3	be	be	AUX
aseas-2540	46	4	used	use	VERB
aseas-2540	46	5	by	by	ADP
aseas-2540	46	6	healthcare	healthcare	NOUN
aseas-2540	46	7	organisations	organisation	NOUN
aseas-2540	46	8	both	both	PRON
aseas-2540	46	9	as	as	ADP
aseas-2540	46	10	a	a	DET
aseas-2540	46	11	tool	tool	NOUN
aseas-2540	46	12	and	and	CCONJ
aseas-2540	46	13	a	a	DET
aseas-2540	46	14	strategy	strategy	NOUN
aseas-2540	46	15	to	to	PART
aseas-2540	46	16	meet	meet	VERB
aseas-2540	46	17	their	their	PRON
aseas-2540	46	18	customers	customer	NOUN
aseas-2540	46	19	’	’	PART
aseas-2540	46	20	expectations	expectation	NOUN
aseas-2540	46	21	.	.	PUNCT
aseas-2540	47	1	the	the	DET
aseas-2540	47	2	terms	term	NOUN
aseas-2540	47	3	of	of	ADP
aseas-2540	47	4	social	social	ADJ
aseas-2540	47	5	crm	crm	PROPN
aseas-2540	47	6	and	and	CCONJ
aseas-2540	47	7	crm	crm	PROPN
aseas-2540	47	8	2.0	2.0	NUM
aseas-2540	47	9	are	be	AUX
aseas-2540	47	10	used	use	VERB
aseas-2540	47	11	interanshari	interanshari	NOUN
aseas-2540	47	12	,	,	PUNCT
aseas-2540	47	13	almunawar	almunawar	NOUN
aseas-2540	47	14	,	,	PUNCT
aseas-2540	47	15	low	low	ADJ
aseas-2540	47	16	,	,	PUNCT
aseas-2540	47	17	&	&	CCONJ
aseas-2540	47	18	wint	wint	PROPN
aseas-2540	47	19	customer	customer	NOUN
aseas-2540	47	20	empowerment	empowerment	NOUN
aseas-2540	47	21	in	in	ADP
aseas-2540	47	22	healthcare	healthcare	NOUN
aseas-2540	47	23	organisations	organisation	NOUN
aseas-2540	47	24	through	through	ADP
aseas-2540	47	25	crm	crm	PROPN
aseas-2540	47	26	2.0	2.0	NUM
aseas-2540	47	27	aseas	asea	NOUN
aseas-2540	47	28	5(1	5(1	NUM
aseas-2540	47	29	)	)	PUNCT
aseas-2540	47	30	142	142	NUM
aseas-2540	47	31	143	143	NUM
aseas-2540	47	32	changeably	changeably	ADV
aseas-2540	47	33	;	;	PUNCT
aseas-2540	47	34	both	both	PRON
aseas-2540	47	35	signify	signify	VERB
aseas-2540	47	36	a	a	DET
aseas-2540	47	37	new	new	ADJ
aseas-2540	47	38	approach	approach	NOUN
aseas-2540	47	39	in	in	ADP
aseas-2540	47	40	crm	crm	NOUN
aseas-2540	47	41	by	by	ADP
aseas-2540	47	42	allowing	allow	VERB
aseas-2540	47	43	intensive	intensive	ADJ
aseas-2540	47	44	interaction	interaction	NOUN
aseas-2540	47	45	between	between	ADP
aseas-2540	47	46	customers	customer	NOUN
aseas-2540	47	47	and	and	CCONJ
aseas-2540	47	48	organisations	organisation	NOUN
aseas-2540	47	49	and	and	CCONJ
aseas-2540	47	50	among	among	ADP
aseas-2540	47	51	customers	customer	NOUN
aseas-2540	47	52	by	by	ADP
aseas-2540	47	53	utilising	utilise	VERB
aseas-2540	47	54	web	web	NOUN
aseas-2540	47	55	2.0	2.0	NUM
aseas-2540	47	56	.	.	PUNCT
aseas-2540	48	1	hence	hence	ADV
aseas-2540	48	2	,	,	PUNCT
aseas-2540	48	3	both	both	PRON
aseas-2540	48	4	share	share	VERB
aseas-2540	48	5	new	new	ADJ
aseas-2540	48	6	distinct	distinct	ADJ
aseas-2540	48	7	capabilities	capability	NOUN
aseas-2540	48	8	of	of	ADP
aseas-2540	48	9	social	social	ADJ
aseas-2540	48	10	media	medium	NOUN
aseas-2540	48	11	and	and	CCONJ
aseas-2540	48	12	social	social	ADJ
aseas-2540	48	13	networks	network	NOUN
aseas-2540	48	14	that	that	PRON
aseas-2540	48	15	provide	provide	VERB
aseas-2540	48	16	new	new	ADJ
aseas-2540	48	17	approaches	approach	NOUN
aseas-2540	48	18	and	and	CCONJ
aseas-2540	48	19	potential	potential	NOUN
aseas-2540	48	20	which	which	PRON
aseas-2540	48	21	surpass	surpass	VERB
aseas-2540	48	22	the	the	DET
aseas-2540	48	23	scope	scope	NOUN
aseas-2540	48	24	of	of	ADP
aseas-2540	48	25	traditional	traditional	ADJ
aseas-2540	48	26	crm	crm	PROPN
aseas-2540	48	27	.	.	PUNCT
aseas-2540	49	1	cipriani	cipriani	PROPN
aseas-2540	49	2	(	(	PUNCT
aseas-2540	49	3	2008	2008	NUM
aseas-2540	49	4	)	)	PUNCT
aseas-2540	49	5	described	describe	VERB
aseas-2540	49	6	the	the	DET
aseas-2540	49	7	fundamental	fundamental	ADJ
aseas-2540	49	8	changes	change	NOUN
aseas-2540	49	9	offered	offer	VERB
aseas-2540	49	10	by	by	ADP
aseas-2540	49	11	crm	crm	PROPN
aseas-2540	49	12	2.0	2.0	NUM
aseas-2540	49	13	in	in	ADP
aseas-2540	49	14	terms	term	NOUN
aseas-2540	49	15	of	of	ADP
aseas-2540	49	16	relationship	relationship	NOUN
aseas-2540	49	17	,	,	PUNCT
aseas-2540	49	18	connection	connection	NOUN
aseas-2540	49	19	,	,	PUNCT
aseas-2540	49	20	and	and	CCONJ
aseas-2540	49	21	generated	generate	VERB
aseas-2540	49	22	value	value	NOUN
aseas-2540	49	23	.	.	PUNCT
aseas-2540	50	1	the	the	DET
aseas-2540	50	2	most	most	ADV
aseas-2540	50	3	significant	significant	ADJ
aseas-2540	50	4	feature	feature	NOUN
aseas-2540	50	5	of	of	ADP
aseas-2540	50	6	crm	crm	PROPN
aseas-2540	50	7	2.0	2.0	NUM
aseas-2540	50	8	for	for	ADP
aseas-2540	50	9	e	e	NOUN
aseas-2540	50	10	-	-	NOUN
aseas-2540	50	11	health	health	NOUN
aseas-2540	50	12	is	be	AUX
aseas-2540	50	13	the	the	DET
aseas-2540	50	14	extensive	extensive	ADJ
aseas-2540	50	15	network	network	NOUN
aseas-2540	50	16	among	among	ADP
aseas-2540	50	17	customers	customer	NOUN
aseas-2540	50	18	and	and	CCONJ
aseas-2540	50	19	healthcare	healthcare	NOUN
aseas-2540	50	20	providers	provider	NOUN
aseas-2540	50	21	.	.	PUNCT
aseas-2540	51	1	this	this	DET
aseas-2540	51	2	network	network	NOUN
aseas-2540	51	3	is	be	AUX
aseas-2540	51	4	beneficial	beneficial	ADJ
aseas-2540	51	5	for	for	ADP
aseas-2540	51	6	customers	customer	NOUN
aseas-2540	51	7	as	as	SCONJ
aseas-2540	51	8	it	it	PRON
aseas-2540	51	9	provides	provide	VERB
aseas-2540	51	10	multiple	multiple	ADJ
aseas-2540	51	11	ways	way	NOUN
aseas-2540	51	12	of	of	ADP
aseas-2540	51	13	interactive	interactive	ADJ
aseas-2540	51	14	communication	communication	NOUN
aseas-2540	51	15	that	that	PRON
aseas-2540	51	16	enables	enable	VERB
aseas-2540	51	17	sharing	share	VERB
aseas-2540	51	18	experience	experience	NOUN
aseas-2540	51	19	and	and	CCONJ
aseas-2540	51	20	knowledge	knowledge	NOUN
aseas-2540	51	21	electronically	electronically	ADV
aseas-2540	51	22	.	.	PUNCT
aseas-2540	52	1	furthermore	furthermore	ADV
aseas-2540	52	2	,	,	PUNCT
aseas-2540	52	3	it	it	PRON
aseas-2540	52	4	accommodates	accommodate	VERB
aseas-2540	52	5	both	both	CCONJ
aseas-2540	52	6	the	the	DET
aseas-2540	52	7	interaction	interaction	NOUN
aseas-2540	52	8	between	between	ADP
aseas-2540	52	9	provider	provider	NOUN
aseas-2540	52	10	and	and	CCONJ
aseas-2540	52	11	patient	patient	NOUN
aseas-2540	52	12	,	,	PUNCT
aseas-2540	52	13	and	and	CCONJ
aseas-2540	52	14	between	between	ADP
aseas-2540	52	15	patient	patient	NOUN
aseas-2540	52	16	and	and	CCONJ
aseas-2540	52	17	patient	patient	NOUN
aseas-2540	52	18	.	.	PUNCT
aseas-2540	53	1	it	it	PRON
aseas-2540	53	2	also	also	ADV
aseas-2540	53	3	enables	enable	VERB
aseas-2540	53	4	patients	patient	NOUN
aseas-2540	53	5	to	to	PART
aseas-2540	53	6	generate	generate	VERB
aseas-2540	53	7	contents	content	NOUN
aseas-2540	53	8	of	of	ADP
aseas-2540	53	9	their	their	PRON
aseas-2540	53	10	personal	personal	ADJ
aseas-2540	53	11	health	health	NOUN
aseas-2540	53	12	records	record	NOUN
aseas-2540	53	13	.	.	PUNCT
aseas-2540	54	1	with	with	ADP
aseas-2540	54	2	regard	regard	NOUN
aseas-2540	54	3	to	to	ADP
aseas-2540	54	4	these	these	DET
aseas-2540	54	5	new	new	ADJ
aseas-2540	54	6	features	feature	NOUN
aseas-2540	54	7	,	,	PUNCT
aseas-2540	54	8	table	table	NOUN
aseas-2540	54	9	1	1	NUM
aseas-2540	54	10	summarises	summarise	NOUN
aseas-2540	54	11	the	the	DET
aseas-2540	54	12	difference	difference	NOUN
aseas-2540	54	13	between	between	ADP
aseas-2540	54	14	crm	crm	PROPN
aseas-2540	54	15	2.0	2.0	NUM
aseas-2540	54	16	and	and	CCONJ
aseas-2540	54	17	the	the	DET
aseas-2540	54	18	precedent	precedent	NOUN
aseas-2540	54	19	crm	crm	PROPN
aseas-2540	54	20	1.0	1.0	NUM
aseas-2540	54	21	based	base	VERB
aseas-2540	54	22	on	on	ADP
aseas-2540	54	23	the	the	DET
aseas-2540	54	24	type	type	NOUN
aseas-2540	54	25	of	of	ADP
aseas-2540	54	26	relationship	relationship	NOUN
aseas-2540	54	27	,	,	PUNCT
aseas-2540	54	28	connection	connection	NOUN
aseas-2540	54	29	,	,	PUNCT
aseas-2540	54	30	and	and	CCONJ
aseas-2540	54	31	generated	generate	VERB
aseas-2540	54	32	value	value	NOUN
aseas-2540	54	33	.	.	PUNCT
aseas-2540	55	1	crm	crm	PROPN
aseas-2540	55	2	1.0	1.0	NUM
aseas-2540	55	3	mainly	mainly	ADV
aseas-2540	55	4	focuses	focus	VERB
aseas-2540	55	5	on	on	ADP
aseas-2540	55	6	the	the	DET
aseas-2540	55	7	individual	individual	ADJ
aseas-2540	55	8	one	one	NUM
aseas-2540	55	9	-	-	PUNCT
aseas-2540	55	10	way	way	NOUN
aseas-2540	55	11	relationship	relationship	NOUN
aseas-2540	55	12	,	,	PUNCT
aseas-2540	55	13	either	either	CCONJ
aseas-2540	55	14	customer	customer	NOUN
aseas-2540	55	15	to	to	ADP
aseas-2540	55	16	customer	customer	NOUN
aseas-2540	55	17	(	(	PUNCT
aseas-2540	55	18	c2c	c2c	NOUN
aseas-2540	55	19	)	)	PUNCT
aseas-2540	55	20	or	or	CCONJ
aseas-2540	55	21	customer	customer	NOUN
aseas-2540	55	22	to	to	ADP
aseas-2540	55	23	business	business	NOUN
aseas-2540	55	24	(	(	PUNCT
aseas-2540	55	25	c2b	c2b	PROPN
aseas-2540	55	26	)	)	PUNCT
aseas-2540	55	27	,	,	PUNCT
aseas-2540	55	28	whereas	whereas	SCONJ
aseas-2540	55	29	crm	crm	PROPN
aseas-2540	55	30	2.0	2.0	NUM
aseas-2540	55	31	offers	offer	VERB
aseas-2540	55	32	a	a	DET
aseas-2540	55	33	collaborative	collaborative	ADJ
aseas-2540	55	34	relationship	relationship	NOUN
aseas-2540	55	35	and	and	CCONJ
aseas-2540	55	36	thus	thus	ADV
aseas-2540	55	37	supports	support	VERB
aseas-2540	55	38	the	the	DET
aseas-2540	55	39	engagement	engagement	NOUN
aseas-2540	55	40	in	in	ADP
aseas-2540	55	41	a	a	DET
aseas-2540	55	42	more	more	ADV
aseas-2540	55	43	complex	complex	ADJ
aseas-2540	55	44	relationship	relationship	NOUN
aseas-2540	55	45	network	network	NOUN
aseas-2540	55	46	.	.	PUNCT
aseas-2540	56	1	consequentially	consequentially	ADV
aseas-2540	56	2	,	,	PUNCT
aseas-2540	56	3	crm	crm	PROPN
aseas-2540	56	4	2.0	2.0	NUM
aseas-2540	56	5	enables	enable	VERB
aseas-2540	56	6	customers	customer	NOUN
aseas-2540	56	7	to	to	PART
aseas-2540	56	8	take	take	VERB
aseas-2540	56	9	a	a	DET
aseas-2540	56	10	greater	great	ADJ
aseas-2540	56	11	role	role	NOUN
aseas-2540	56	12	in	in	ADP
aseas-2540	56	13	forming	form	VERB
aseas-2540	56	14	relationships	relationship	NOUN
aseas-2540	56	15	.	.	PUNCT
aseas-2540	57	1	the	the	DET
aseas-2540	57	2	connection	connection	NOUN
aseas-2540	57	3	types	type	NOUN
aseas-2540	57	4	in	in	ADP
aseas-2540	57	5	crm	crm	PROPN
aseas-2540	57	6	1.0	1.0	NUM
aseas-2540	57	7	present	present	ADJ
aseas-2540	57	8	a	a	DET
aseas-2540	57	9	limited	limited	ADJ
aseas-2540	57	10	view	view	NOUN
aseas-2540	57	11	of	of	ADP
aseas-2540	57	12	the	the	DET
aseas-2540	57	13	customer	customer	NOUN
aseas-2540	57	14	which	which	PRON
aseas-2540	57	15	has	have	VERB
aseas-2540	57	16	an	an	DET
aseas-2540	57	17	adverse	adverse	ADJ
aseas-2540	57	18	effect	effect	NOUN
aseas-2540	57	19	on	on	ADP
aseas-2540	57	20	their	their	PRON
aseas-2540	57	21	narrow	narrow	ADJ
aseas-2540	57	22	information	information	NOUN
aseas-2540	57	23	.	.	PUNCT
aseas-2540	58	1	on	on	ADP
aseas-2540	58	2	the	the	DET
aseas-2540	58	3	other	other	ADJ
aseas-2540	58	4	hand	hand	NOUN
aseas-2540	58	5	,	,	PUNCT
aseas-2540	58	6	crm	crm	NOUN
aseas-2540	58	7	2.0	2.0	NUM
aseas-2540	58	8	enables	enable	VERB
aseas-2540	58	9	multiple	multiple	ADJ
aseas-2540	58	10	connections	connection	NOUN
aseas-2540	58	11	which	which	PRON
aseas-2540	58	12	allow	allow	VERB
aseas-2540	58	13	customers	customer	NOUN
aseas-2540	58	14	to	to	PART
aseas-2540	58	15	gain	gain	VERB
aseas-2540	58	16	additional	additional	ADJ
aseas-2540	58	17	knowledge	knowledge	NOUN
aseas-2540	58	18	.	.	PUNCT
aseas-2540	59	1	in	in	ADP
aseas-2540	59	2	terms	term	NOUN
aseas-2540	59	3	of	of	ADP
aseas-2540	59	4	generated	generate	VERB
aseas-2540	59	5	value	value	NOUN
aseas-2540	59	6	,	,	PUNCT
aseas-2540	59	7	crm	crm	PROPN
aseas-2540	59	8	1.0	1.0	NUM
aseas-2540	59	9	is	be	AUX
aseas-2540	59	10	restricted	restrict	VERB
aseas-2540	59	11	to	to	ADP
aseas-2540	59	12	targeted	target	VERB
aseas-2540	59	13	messages	message	NOUN
aseas-2540	59	14	,	,	PUNCT
aseas-2540	59	15	whereas	whereas	SCONJ
aseas-2540	59	16	crm	crm	PROPN
aseas-2540	59	17	2.0	2.0	NUM
aseas-2540	59	18	offers	offer	VERB
aseas-2540	59	19	more	more	ADV
aseas-2540	59	20	diverse	diverse	ADJ
aseas-2540	59	21	value	value	NOUN
aseas-2540	59	22	generation	generation	NOUN
aseas-2540	59	23	resulting	result	VERB
aseas-2540	59	24	from	from	ADP
aseas-2540	59	25	informal	informal	ADJ
aseas-2540	59	26	conversations	conversation	NOUN
aseas-2540	59	27	of	of	ADP
aseas-2540	59	28	customers	customer	NOUN
aseas-2540	59	29	within	within	ADP
aseas-2540	59	30	social	social	ADJ
aseas-2540	59	31	networks	network	NOUN
aseas-2540	59	32	.	.	PUNCT
aseas-2540	60	1	a	a	DET
aseas-2540	60	2	healthcare	healthcare	NOUN
aseas-2540	60	3	provider	provider	NOUN
aseas-2540	60	4	must	must	AUX
aseas-2540	60	5	consider	consider	VERB
aseas-2540	60	6	the	the	DET
aseas-2540	60	7	essential	essential	ADJ
aseas-2540	60	8	role	role	NOUN
aseas-2540	60	9	of	of	ADP
aseas-2540	60	10	the	the	DET
aseas-2540	60	11	conversation	conversation	NOUN
aseas-2540	60	12	among	among	ADP
aseas-2540	60	13	patients	patient	NOUN
aseas-2540	60	14	as	as	SCONJ
aseas-2540	60	15	recent	recent	ADJ
aseas-2540	60	16	ict	ict	NOUN
aseas-2540	60	17	enables	enable	VERB
aseas-2540	60	18	them	they	PRON
aseas-2540	60	19	to	to	PART
aseas-2540	60	20	share	share	VERB
aseas-2540	60	21	experiences	experience	NOUN
aseas-2540	60	22	without	without	ADP
aseas-2540	60	23	barriers	barrier	NOUN
aseas-2540	60	24	.	.	PUNCT
aseas-2540	61	1	for	for	ADP
aseas-2540	61	2	example	example	NOUN
aseas-2540	61	3	,	,	PUNCT
aseas-2540	61	4	the	the	DET
aseas-2540	61	5	conversation	conversation	NOUN
aseas-2540	61	6	that	that	PRON
aseas-2540	61	7	takes	take	VERB
aseas-2540	61	8	place	place	NOUN
aseas-2540	61	9	among	among	ADP
aseas-2540	61	10	patients	patient	NOUN
aseas-2540	61	11	on	on	ADP
aseas-2540	61	12	a	a	DET
aseas-2540	61	13	social	social	ADJ
aseas-2540	61	14	network	network	NOUN
aseas-2540	61	15	on	on	ADP
aseas-2540	61	16	healthcare	healthcare	NOUN
aseas-2540	61	17	services	service	NOUN
aseas-2540	61	18	may	may	AUX
aseas-2540	61	19	influence	influence	VERB
aseas-2540	61	20	the	the	DET
aseas-2540	61	21	image	image	NOUN
aseas-2540	61	22	of	of	ADP
aseas-2540	61	23	the	the	DET
aseas-2540	61	24	healthcare	healthcare	NOUN
aseas-2540	61	25	provider	provider	NOUN
aseas-2540	61	26	.	.	PUNCT
aseas-2540	62	1	shared	share	VERB
aseas-2540	62	2	experience	experience	NOUN
aseas-2540	62	3	of	of	ADP
aseas-2540	62	4	unprofessional	unprofessional	ADJ
aseas-2540	62	5	treatments	treatment	NOUN
aseas-2540	62	6	or	or	CCONJ
aseas-2540	62	7	services	service	NOUN
aseas-2540	62	8	to	to	ADP
aseas-2540	62	9	patients	patient	NOUN
aseas-2540	62	10	can	can	AUX
aseas-2540	62	11	easily	easily	ADV
aseas-2540	62	12	lead	lead	VERB
aseas-2540	62	13	to	to	ADP
aseas-2540	62	14	distrust	distrust	NOUN
aseas-2540	62	15	(	(	PUNCT
aseas-2540	62	16	almunawar	almunawar	NOUN
aseas-2540	62	17	et	et	PROPN
aseas-2540	62	18	al	al	PROPN
aseas-2540	62	19	.	.	PROPN
aseas-2540	62	20	,	,	PUNCT
aseas-2540	62	21	2012	2012	NUM
aseas-2540	62	22	)	)	PUNCT
aseas-2540	62	23	.	.	PUNCT
aseas-2540	63	1	with	with	ADP
aseas-2540	63	2	all	all	DET
aseas-2540	63	3	its	its	PRON
aseas-2540	63	4	features	feature	NOUN
aseas-2540	63	5	and	and	CCONJ
aseas-2540	63	6	benefits	benefit	NOUN
aseas-2540	63	7	,	,	PUNCT
aseas-2540	63	8	crm	crm	PROPN
aseas-2540	63	9	2.0	2.0	NUM
aseas-2540	63	10	can	can	AUX
aseas-2540	63	11	enhance	enhance	VERB
aseas-2540	63	12	the	the	DET
aseas-2540	63	13	sense	sense	NOUN
aseas-2540	63	14	of	of	ADP
aseas-2540	63	15	control	control	NOUN
aseas-2540	63	16	,	,	PUNCT
aseas-2540	63	17	improve	improve	VERB
aseas-2540	63	18	self	self	NOUN
aseas-2540	63	19	-	-	PUNCT
aseas-2540	63	20	care	care	NOUN
aseas-2540	63	21	practices	practice	NOUN
aseas-2540	63	22	,	,	PUNCT
aseas-2540	63	23	and	and	CCONJ
aseas-2540	63	24	increase	increase	VERB
aseas-2540	63	25	the	the	DET
aseas-2540	63	26	scope	scope	NOUN
aseas-2540	63	27	of	of	ADP
aseas-2540	63	28	utilisations	utilisation	NOUN
aseas-2540	63	29	of	of	ADP
aseas-2540	63	30	healthcare	healthcare	NOUN
aseas-2540	63	31	services	service	NOUN
aseas-2540	63	32	.	.	PUNCT
aseas-2540	64	1	the	the	DET
aseas-2540	64	2	role	role	NOUN
aseas-2540	64	3	of	of	ADP
aseas-2540	64	4	crm	crm	PROPN
aseas-2540	64	5	2.0	2.0	NUM
aseas-2540	64	6	in	in	ADP
aseas-2540	64	7	empowering	empower	VERB
aseas-2540	64	8	customers	customer	NOUN
aseas-2540	64	9	within	within	ADP
aseas-2540	64	10	healthcare	healthcare	NOUN
aseas-2540	64	11	organisations	organisation	NOUN
aseas-2540	64	12	is	be	AUX
aseas-2540	64	13	further	far	ADV
aseas-2540	64	14	explored	explore	VERB
aseas-2540	64	15	in	in	ADP
aseas-2540	64	16	the	the	DET
aseas-2540	64	17	next	next	ADJ
aseas-2540	64	18	section	section	NOUN
aseas-2540	64	19	.	.	PUNCT
aseas-2540	65	1	aseas	asea	NOUN
aseas-2540	65	2	5(1	5(1	NUM
aseas-2540	65	3	)	)	PUNCT
aseas-2540	65	4	142	142	NUM
aseas-2540	65	5	143	143	NUM
aseas-2540	65	6	empowering	empower	VERB
aseas-2540	65	7	customers	customer	NOUN
aseas-2540	65	8	empowerment	empowerment	NOUN
aseas-2540	65	9	is	be	AUX
aseas-2540	65	10	well	well	ADV
aseas-2540	65	11	supported	support	VERB
aseas-2540	65	12	in	in	ADP
aseas-2540	65	13	the	the	DET
aseas-2540	65	14	healthcare	healthcare	NOUN
aseas-2540	65	15	literature	literature	NOUN
aseas-2540	65	16	and	and	CCONJ
aseas-2540	65	17	related	relate	VERB
aseas-2540	65	18	to	to	ADP
aseas-2540	65	19	customers	customer	NOUN
aseas-2540	65	20	and	and	CCONJ
aseas-2540	65	21	healthcare	healthcare	NOUN
aseas-2540	65	22	services	service	NOUN
aseas-2540	65	23	over	over	ADP
aseas-2540	65	24	the	the	DET
aseas-2540	65	25	past	past	ADJ
aseas-2540	65	26	decade	decade	NOUN
aseas-2540	65	27	(	(	PUNCT
aseas-2540	65	28	dijkstra	dijkstra	PROPN
aseas-2540	65	29	et	et	PROPN
aseas-2540	65	30	al	al	PROPN
aseas-2540	65	31	.	.	PROPN
aseas-2540	65	32	,	,	PUNCT
aseas-2540	65	33	2002	2002	NUM
aseas-2540	65	34	;	;	PUNCT
aseas-2540	66	1	paterson	paterson	NOUN
aseas-2540	66	2	,	,	PUNCT
aseas-2540	66	3	2001	2001	NUM
aseas-2540	66	4	;	;	PUNCT
aseas-2540	66	5	skelton	skelton	PROPN
aseas-2540	66	6	,	,	PUNCT
aseas-2540	66	7	1997	1997	NUM
aseas-2540	66	8	;	;	PUNCT
aseas-2540	66	9	van	van	PROPN
aseas-2540	66	10	dam	dam	PROPN
aseas-2540	66	11	et	et	PROPN
aseas-2540	66	12	al	al	PROPN
aseas-2540	66	13	.	.	PROPN
aseas-2540	66	14	,	,	PUNCT
aseas-2540	66	15	2003	2003	NUM
aseas-2540	66	16	)	)	PUNCT
aseas-2540	66	17	.	.	PUNCT
aseas-2540	67	1	in	in	ADP
aseas-2540	67	2	the	the	DET
aseas-2540	67	3	organisation	organisation	NOUN
aseas-2540	67	4	,	,	PUNCT
aseas-2540	67	5	empowerment	empowerment	NOUN
aseas-2540	67	6	implies	imply	VERB
aseas-2540	67	7	the	the	DET
aseas-2540	67	8	provision	provision	NOUN
aseas-2540	67	9	of	of	ADP
aseas-2540	67	10	necessary	necessary	ADJ
aseas-2540	67	11	tools	tool	NOUN
aseas-2540	67	12	to	to	PART
aseas-2540	67	13	staff	staff	VERB
aseas-2540	67	14	in	in	ADP
aseas-2540	67	15	order	order	NOUN
aseas-2540	67	16	to	to	PART
aseas-2540	67	17	be	be	AUX
aseas-2540	67	18	able	able	ADJ
aseas-2540	67	19	to	to	PART
aseas-2540	67	20	resolve	resolve	VERB
aseas-2540	67	21	,	,	PUNCT
aseas-2540	67	22	on	on	ADP
aseas-2540	67	23	the	the	DET
aseas-2540	67	24	spot	spot	NOUN
aseas-2540	67	25	,	,	PUNCT
aseas-2540	67	26	most	most	ADJ
aseas-2540	67	27	problems	problem	NOUN
aseas-2540	67	28	or	or	CCONJ
aseas-2540	67	29	questions	question	NOUN
aseas-2540	67	30	faced	face	VERB
aseas-2540	67	31	by	by	ADP
aseas-2540	67	32	customers	customer	NOUN
aseas-2540	67	33	.	.	PUNCT
aseas-2540	68	1	besides	besides	SCONJ
aseas-2540	68	2	,	,	PUNCT
aseas-2540	68	3	staff	staff	NOUN
aseas-2540	68	4	can	can	AUX
aseas-2540	68	5	deal	deal	VERB
aseas-2540	68	6	with	with	ADP
aseas-2540	68	7	customers	customer	NOUN
aseas-2540	68	8	directly	directly	ADV
aseas-2540	68	9	and	and	CCONJ
aseas-2540	68	10	so	so	ADV
aseas-2540	68	11	reduce	reduce	VERB
aseas-2540	68	12	the	the	DET
aseas-2540	68	13	number	number	NOUN
aseas-2540	68	14	of	of	ADP
aseas-2540	68	15	dissatisfied	dissatisfied	ADJ
aseas-2540	68	16	customers	customer	NOUN
aseas-2540	68	17	who	who	PRON
aseas-2540	68	18	would	would	AUX
aseas-2540	68	19	otherwise	otherwise	ADV
aseas-2540	68	20	have	have	AUX
aseas-2540	68	21	complained	complain	VERB
aseas-2540	68	22	,	,	PUNCT
aseas-2540	68	23	but	but	CCONJ
aseas-2540	68	24	now	now	ADV
aseas-2540	68	25	simply	simply	ADV
aseas-2540	68	26	switch	switch	VERB
aseas-2540	68	27	brands	brand	NOUN
aseas-2540	68	28	(	(	PUNCT
aseas-2540	68	29	low	low	ADJ
aseas-2540	68	30	,	,	PUNCT
aseas-2540	68	31	2002	2002	NUM
aseas-2540	68	32	)	)	PUNCT
aseas-2540	68	33	.	.	PUNCT
aseas-2540	69	1	according	accord	VERB
aseas-2540	69	2	to	to	ADP
aseas-2540	69	3	mcwilliam	mcwilliam	PROPN
aseas-2540	69	4	et	et	PROPN
aseas-2540	69	5	al	al	PROPN
aseas-2540	69	6	.	.	PROPN
aseas-2540	70	1	(	(	PUNCT
aseas-2540	70	2	1997	1997	NUM
aseas-2540	70	3	)	)	PUNCT
aseas-2540	70	4	,	,	PUNCT
aseas-2540	70	5	empowerment	empowerment	NOUN
aseas-2540	70	6	is	be	AUX
aseas-2540	70	7	a	a	DET
aseas-2540	70	8	result	result	NOUN
aseas-2540	70	9	of	of	ADP
aseas-2540	70	10	both	both	CCONJ
aseas-2540	70	11	interactive	interactive	ADJ
aseas-2540	70	12	and	and	CCONJ
aseas-2540	70	13	personal	personal	ADJ
aseas-2540	70	14	processes	process	NOUN
aseas-2540	70	15	,	,	PUNCT
aseas-2540	70	16	where	where	SCONJ
aseas-2540	70	17	caring	caring	ADJ
aseas-2540	70	18	relationships	relationship	NOUN
aseas-2540	70	19	facilitate	facilitate	VERB
aseas-2540	70	20	the	the	DET
aseas-2540	70	21	emergence	emergence	NOUN
aseas-2540	70	22	of	of	ADP
aseas-2540	70	23	power	power	NOUN
aseas-2540	70	24	(	(	PUNCT
aseas-2540	70	25	or	or	CCONJ
aseas-2540	70	26	potential	potential	ADJ
aseas-2540	70	27	)	)	PUNCT
aseas-2540	70	28	.	.	PUNCT
aseas-2540	71	1	empowerment	empowerment	NOUN
aseas-2540	71	2	as	as	ADP
aseas-2540	71	3	an	an	DET
aseas-2540	71	4	interactive	interactive	ADJ
aseas-2540	71	5	process	process	NOUN
aseas-2540	71	6	suggests	suggest	VERB
aseas-2540	71	7	that	that	SCONJ
aseas-2540	71	8	power	power	NOUN
aseas-2540	71	9	is	be	AUX
aseas-2540	71	10	‘	'	PUNCT
aseas-2540	71	11	transferred	transfer	VERB
aseas-2540	71	12	’	'	PUNCT
aseas-2540	71	13	by	by	ADP
aseas-2540	71	14	one	one	NUM
aseas-2540	71	15	person	person	NOUN
aseas-2540	71	16	to	to	ADP
aseas-2540	71	17	another	another	PRON
aseas-2540	71	18	,	,	PUNCT
aseas-2540	71	19	whereas	whereas	SCONJ
aseas-2540	71	20	empowerment	empowerment	NOUN
aseas-2540	71	21	as	as	ADP
aseas-2540	71	22	a	a	DET
aseas-2540	71	23	personal	personal	ADJ
aseas-2540	71	24	process	process	NOUN
aseas-2540	71	25	suggests	suggest	VERB
aseas-2540	71	26	that	that	SCONJ
aseas-2540	71	27	power	power	NOUN
aseas-2540	71	28	is	be	AUX
aseas-2540	71	29	‘	'	PUNCT
aseas-2540	71	30	created	create	VERB
aseas-2540	71	31	’	'	PUNCT
aseas-2540	71	32	by	by	ADV
aseas-2540	71	33	and	and	CCONJ
aseas-2540	71	34	within	within	ADP
aseas-2540	71	35	the	the	DET
aseas-2540	71	36	person	person	NOUN
aseas-2540	71	37	.	.	PUNCT
aseas-2540	72	1	although	although	SCONJ
aseas-2540	72	2	the	the	DET
aseas-2540	72	3	expected	expect	VERB
aseas-2540	72	4	outcome	outcome	NOUN
aseas-2540	72	5	is	be	AUX
aseas-2540	72	6	the	the	DET
aseas-2540	72	7	same	same	ADJ
aseas-2540	72	8	,	,	PUNCT
aseas-2540	72	9	i.e.	i.e.	X
aseas-2540	72	10	the	the	DET
aseas-2540	72	11	gain	gain	NOUN
aseas-2540	72	12	of	of	ADP
aseas-2540	72	13	more	more	ADJ
aseas-2540	72	14	power	power	NOUN
aseas-2540	72	15	over	over	ADP
aseas-2540	72	16	one	one	NUM
aseas-2540	72	17	’s	’s	PART
aseas-2540	72	18	life	life	NOUN
aseas-2540	72	19	,	,	PUNCT
aseas-2540	72	20	the	the	DET
aseas-2540	72	21	nature	nature	NOUN
aseas-2540	72	22	of	of	ADP
aseas-2540	72	23	the	the	DET
aseas-2540	72	24	two	two	NUM
aseas-2540	72	25	processes	process	NOUN
aseas-2540	72	26	is	be	AUX
aseas-2540	72	27	very	very	ADV
aseas-2540	72	28	different	different	ADJ
aseas-2540	72	29	(	(	PUNCT
aseas-2540	72	30	aujoulat	aujoulat	NOUN
aseas-2540	72	31	et	et	PROPN
aseas-2540	72	32	al	al	PROPN
aseas-2540	72	33	,	,	PUNCT
aseas-2540	72	34	2006	2006	NUM
aseas-2540	72	35	)	)	PUNCT
aseas-2540	72	36	.	.	PUNCT
aseas-2540	73	1	the	the	DET
aseas-2540	73	2	first	first	ADJ
aseas-2540	73	3	case	case	NOUN
aseas-2540	73	4	entails	entail	VERB
aseas-2540	73	5	that	that	SCONJ
aseas-2540	73	6	power	power	NOUN
aseas-2540	73	7	can	can	AUX
aseas-2540	73	8	emerge	emerge	VERB
aseas-2540	73	9	through	through	ADP
aseas-2540	73	10	active	active	ADJ
aseas-2540	73	11	co	co	NOUN
aseas-2540	73	12	-	-	NOUN
aseas-2540	73	13	creation	creation	NOUN
aseas-2540	73	14	and	and	CCONJ
aseas-2540	73	15	collaboration	collaboration	NOUN
aseas-2540	73	16	in	in	ADP
aseas-2540	73	17	an	an	DET
aseas-2540	73	18	empowering	empowering	ADJ
aseas-2540	73	19	relationship	relationship	NOUN
aseas-2540	73	20	.	.	PUNCT
aseas-2540	74	1	since	since	SCONJ
aseas-2540	74	2	crm	crm	PROPN
aseas-2540	74	3	2.0	2.0	NUM
aseas-2540	74	4	facilitates	facilitate	VERB
aseas-2540	74	5	interactions	interaction	NOUN
aseas-2540	74	6	and	and	CCONJ
aseas-2540	74	7	collaborations	collaboration	NOUN
aseas-2540	74	8	,	,	PUNCT
aseas-2540	74	9	it	it	PRON
aseas-2540	74	10	can	can	AUX
aseas-2540	74	11	be	be	AUX
aseas-2540	74	12	used	use	VERB
aseas-2540	74	13	as	as	ADP
aseas-2540	74	14	a	a	DET
aseas-2540	74	15	tool	tool	NOUN
aseas-2540	74	16	to	to	PART
aseas-2540	74	17	implement	implement	VERB
aseas-2540	74	18	empowerment	empowerment	NOUN
aseas-2540	74	19	.	.	PUNCT
aseas-2540	75	1	in	in	ADP
aseas-2540	75	2	the	the	DET
aseas-2540	75	3	second	second	ADJ
aseas-2540	75	4	case	case	NOUN
aseas-2540	75	5	,	,	PUNCT
aseas-2540	75	6	when	when	SCONJ
aseas-2540	75	7	the	the	DET
aseas-2540	75	8	process	process	NOUN
aseas-2540	75	9	of	of	ADP
aseas-2540	75	10	empowerment	empowerment	NOUN
aseas-2540	75	11	is	be	AUX
aseas-2540	75	12	perceived	perceive	VERB
aseas-2540	75	13	from	from	ADP
aseas-2540	75	14	the	the	DET
aseas-2540	75	15	point	point	NOUN
aseas-2540	75	16	of	of	ADP
aseas-2540	75	17	view	view	NOUN
aseas-2540	75	18	of	of	ADP
aseas-2540	75	19	the	the	DET
aseas-2540	75	20	customers	customer	NOUN
aseas-2540	75	21	,	,	PUNCT
aseas-2540	75	22	it	it	PRON
aseas-2540	75	23	is	be	AUX
aseas-2540	75	24	considered	consider	VERB
aseas-2540	75	25	as	as	ADP
aseas-2540	75	26	a	a	DET
aseas-2540	75	27	process	process	NOUN
aseas-2540	75	28	of	of	ADP
aseas-2540	75	29	personal	personal	ADJ
aseas-2540	75	30	transformation	transformation	NOUN
aseas-2540	75	31	.	.	PUNCT
aseas-2540	76	1	table	table	NOUN
aseas-2540	76	2	1	1	NUM
aseas-2540	76	3	:	:	PUNCT
aseas-2540	76	4	comparison	comparison	NOUN
aseas-2540	76	5	crm	crm	PROPN
aseas-2540	76	6	1.0	1.0	NUM
aseas-2540	76	7	and	and	CCONJ
aseas-2540	76	8	crm	crm	PROPN
aseas-2540	76	9	2.0	2.0	NUM
aseas-2540	76	10	crm	crm	NOUN
aseas-2540	76	11	1.0	1.0	NUM
aseas-2540	76	12	focus	focus	NOUN
aseas-2540	76	13	on	on	ADP
aseas-2540	76	14	individual	individual	ADJ
aseas-2540	76	15	relationship	relationship	NOUN
aseas-2540	76	16	(	(	PUNCT
aseas-2540	76	17	c2c	c2c	NOUN
aseas-2540	76	18	,	,	PUNCT
aseas-2540	76	19	c2b	c2b	NOUN
aseas-2540	76	20	)	)	PUNCT
aseas-2540	76	21	limited	limited	ADJ
aseas-2540	76	22	view	view	NOUN
aseas-2540	76	23	of	of	ADP
aseas-2540	76	24	the	the	DET
aseas-2540	76	25	customer	customer	NOUN
aseas-2540	76	26	&	&	CCONJ
aseas-2540	76	27	his	his	PRON
aseas-2540	76	28	/	/	SYM
aseas-2540	76	29	her	her	PRON
aseas-2540	76	30	community	community	NOUN
aseas-2540	76	31	preferences	preference	NOUN
aseas-2540	76	32	,	,	PUNCT
aseas-2540	76	33	habits	habit	NOUN
aseas-2540	76	34	,	,	PUNCT
aseas-2540	76	35	etc	etc	X
aseas-2540	76	36	.	.	X
aseas-2540	76	37	targeted	target	VERB
aseas-2540	76	38	messages	message	NOUN
aseas-2540	76	39	generate	generate	VERB
aseas-2540	76	40	value	value	NOUN
aseas-2540	76	41	type	type	NOUN
aseas-2540	76	42	relationship	relationship	NOUN
aseas-2540	76	43	connection	connection	NOUN
aseas-2540	76	44	generated	generate	VERB
aseas-2540	76	45	value	value	NOUN
aseas-2540	76	46	crm	crm	PROPN
aseas-2540	76	47	2.0	2.0	NUM
aseas-2540	76	48	focus	focus	NOUN
aseas-2540	76	49	on	on	ADP
aseas-2540	76	50	collaborative	collaborative	ADJ
aseas-2540	76	51	relationship	relationship	NOUN
aseas-2540	76	52	(	(	PUNCT
aseas-2540	76	53	engaging	engage	VERB
aseas-2540	76	54	a	a	DET
aseas-2540	76	55	more	more	ADV
aseas-2540	76	56	complex	complex	ADJ
aseas-2540	76	57	relationship	relationship	NOUN
aseas-2540	76	58	network	network	NOUN
aseas-2540	76	59	)	)	PUNCT
aseas-2540	76	60	multiple	multiple	ADJ
aseas-2540	76	61	connections	connection	NOUN
aseas-2540	76	62	allow	allow	VERB
aseas-2540	76	63	better	well	ADJ
aseas-2540	76	64	understanding	understanding	NOUN
aseas-2540	76	65	of	of	ADP
aseas-2540	76	66	the	the	DET
aseas-2540	76	67	customer	customer	NOUN
aseas-2540	76	68	and	and	CCONJ
aseas-2540	76	69	his	his	PRON
aseas-2540	76	70	/	/	SYM
aseas-2540	76	71	her	her	PRON
aseas-2540	76	72	community	community	NOUN
aseas-2540	76	73	conversation	conversation	NOUN
aseas-2540	76	74	generates	generate	VERB
aseas-2540	76	75	value	value	NOUN
aseas-2540	76	76	source	source	NOUN
aseas-2540	76	77	:	:	PUNCT
aseas-2540	76	78	cipriani	cipriani	PROPN
aseas-2540	76	79	,	,	PUNCT
aseas-2540	76	80	2008	2008	NUM
aseas-2540	76	81	anshari	anshari	NOUN
aseas-2540	76	82	,	,	PUNCT
aseas-2540	76	83	almunawar	almunawar	NOUN
aseas-2540	76	84	,	,	PUNCT
aseas-2540	76	85	low	low	ADJ
aseas-2540	76	86	,	,	PUNCT
aseas-2540	76	87	&	&	CCONJ
aseas-2540	76	88	wint	wint	PROPN
aseas-2540	76	89	customer	customer	NOUN
aseas-2540	76	90	empowerment	empowerment	NOUN
aseas-2540	76	91	in	in	ADP
aseas-2540	76	92	healthcare	healthcare	NOUN
aseas-2540	76	93	organisations	organisation	NOUN
aseas-2540	76	94	through	through	ADP
aseas-2540	76	95	crm	crm	PROPN
aseas-2540	76	96	2.0	2.0	NUM
aseas-2540	76	97	aseas	asea	NOUN
aseas-2540	76	98	5(1	5(1	NUM
aseas-2540	76	99	)	)	PUNCT
aseas-2540	76	100	144	144	NUM
aseas-2540	76	101	145	145	NUM
aseas-2540	76	102	figure	figure	NOUN
aseas-2540	76	103	1	1	NUM
aseas-2540	76	104	presents	present	NOUN
aseas-2540	76	105	three	three	NUM
aseas-2540	76	106	features	feature	NOUN
aseas-2540	76	107	of	of	ADP
aseas-2540	76	108	crm	crm	PROPN
aseas-2540	76	109	2.0	2.0	NUM
aseas-2540	76	110	that	that	PRON
aseas-2540	76	111	can	can	AUX
aseas-2540	76	112	be	be	AUX
aseas-2540	76	113	embedded	embed	VERB
aseas-2540	76	114	in	in	ADP
aseas-2540	76	115	e	e	NOUN
aseas-2540	76	116	-	-	NOUN
aseas-2540	76	117	health	health	NOUN
aseas-2540	76	118	systems	system	NOUN
aseas-2540	76	119	:	:	PUNCT
aseas-2540	76	120	online	online	ADJ
aseas-2540	76	121	social	social	ADJ
aseas-2540	76	122	networks	network	NOUN
aseas-2540	76	123	,	,	PUNCT
aseas-2540	76	124	empowerment	empowerment	NOUN
aseas-2540	76	125	of	of	ADP
aseas-2540	76	126	electronic	electronic	ADJ
aseas-2540	76	127	medical	medical	ADJ
aseas-2540	76	128	object	object	NOUN
aseas-2540	76	129	(	(	PUNCT
aseas-2540	76	130	emo	emo	NOUN
aseas-2540	76	131	)	)	PUNCT
aseas-2540	76	132	,	,	PUNCT
aseas-2540	76	133	and	and	CCONJ
aseas-2540	76	134	online	online	ADJ
aseas-2540	76	135	health	health	NOUN
aseas-2540	76	136	educators	educator	NOUN
aseas-2540	76	137	.	.	PUNCT
aseas-2540	77	1	online	online	ADJ
aseas-2540	77	2	social	social	ADJ
aseas-2540	77	3	networks	network	NOUN
aseas-2540	77	4	present	present	VERB
aseas-2540	77	5	a	a	DET
aseas-2540	77	6	facility	facility	NOUN
aseas-2540	77	7	for	for	ADP
aseas-2540	77	8	patient	patient	NOUN
aseas-2540	77	9	to	to	ADP
aseas-2540	77	10	patient	patient	ADJ
aseas-2540	77	11	interaction	interaction	NOUN
aseas-2540	77	12	;	;	PUNCT
aseas-2540	77	13	emo	emo	NOUN
aseas-2540	77	14	entails	entail	VERB
aseas-2540	77	15	the	the	DET
aseas-2540	77	16	ability	ability	NOUN
aseas-2540	77	17	of	of	ADP
aseas-2540	77	18	patients	patient	NOUN
aseas-2540	77	19	to	to	PART
aseas-2540	77	20	access	access	VERB
aseas-2540	77	21	their	their	PRON
aseas-2540	77	22	specific	specific	ADJ
aseas-2540	77	23	medical	medical	ADJ
aseas-2540	77	24	record	record	NOUN
aseas-2540	77	25	,	,	PUNCT
aseas-2540	77	26	which	which	PRON
aseas-2540	77	27	is	be	AUX
aseas-2540	77	28	empowered	empower	VERB
aseas-2540	77	29	by	by	ADP
aseas-2540	77	30	healthcare	healthcare	NOUN
aseas-2540	77	31	organisations	organisation	NOUN
aseas-2540	77	32	;	;	PUNCT
aseas-2540	77	33	online	online	ADJ
aseas-2540	77	34	health	health	NOUN
aseas-2540	77	35	educators	educator	NOUN
aseas-2540	77	36	are	be	AUX
aseas-2540	77	37	provided	provide	VERB
aseas-2540	77	38	by	by	ADP
aseas-2540	77	39	a	a	DET
aseas-2540	77	40	healthcare	healthcare	NOUN
aseas-2540	77	41	provider	provider	NOUN
aseas-2540	77	42	to	to	PART
aseas-2540	77	43	facilitate	facilitate	VERB
aseas-2540	77	44	the	the	DET
aseas-2540	77	45	interaction	interaction	NOUN
aseas-2540	77	46	between	between	ADP
aseas-2540	77	47	healthcare	healthcare	NOUN
aseas-2540	77	48	organisations	organisation	NOUN
aseas-2540	77	49	and	and	CCONJ
aseas-2540	77	50	patients	patient	NOUN
aseas-2540	77	51	.	.	PUNCT
aseas-2540	78	1	details	detail	NOUN
aseas-2540	78	2	of	of	ADP
aseas-2540	78	3	each	each	DET
aseas-2540	78	4	component	component	NOUN
aseas-2540	78	5	will	will	AUX
aseas-2540	78	6	be	be	AUX
aseas-2540	78	7	highlighted	highlight	VERB
aseas-2540	78	8	in	in	ADP
aseas-2540	78	9	the	the	DET
aseas-2540	78	10	model	model	NOUN
aseas-2540	78	11	discussion	discussion	NOUN
aseas-2540	78	12	.	.	PUNCT
aseas-2540	79	1	methodology	methodology	NOUN
aseas-2540	79	2	with	with	ADP
aseas-2540	79	3	all	all	DET
aseas-2540	79	4	the	the	DET
aseas-2540	79	5	promises	promise	NOUN
aseas-2540	79	6	and	and	CCONJ
aseas-2540	79	7	benefits	benefit	NOUN
aseas-2540	79	8	offered	offer	VERB
aseas-2540	79	9	by	by	ADP
aseas-2540	79	10	empowerment	empowerment	NOUN
aseas-2540	79	11	,	,	PUNCT
aseas-2540	79	12	the	the	DET
aseas-2540	79	13	research	research	NOUN
aseas-2540	79	14	attempts	attempt	VERB
aseas-2540	79	15	to	to	PART
aseas-2540	79	16	utilise	utilise	VERB
aseas-2540	79	17	crm	crm	PROPN
aseas-2540	79	18	2.0	2.0	NUM
aseas-2540	79	19	as	as	ADP
aseas-2540	79	20	both	both	CCONJ
aseas-2540	79	21	a	a	DET
aseas-2540	79	22	tool	tool	NOUN
aseas-2540	79	23	and	and	CCONJ
aseas-2540	79	24	a	a	DET
aseas-2540	79	25	strategy	strategy	NOUN
aseas-2540	79	26	to	to	PART
aseas-2540	79	27	empower	empower	VERB
aseas-2540	79	28	customers	customer	NOUN
aseas-2540	79	29	in	in	ADP
aseas-2540	79	30	healthcare	healthcare	NOUN
aseas-2540	79	31	scenarios	scenario	NOUN
aseas-2540	79	32	.	.	PUNCT
aseas-2540	80	1	for	for	ADP
aseas-2540	80	2	this	this	DET
aseas-2540	80	3	purpose	purpose	NOUN
aseas-2540	80	4	we	we	PRON
aseas-2540	80	5	single	single	VERB
aseas-2540	80	6	out	out	ADP
aseas-2540	80	7	potential	potential	ADJ
aseas-2540	80	8	features	feature	NOUN
aseas-2540	80	9	offered	offer	VERB
aseas-2540	80	10	by	by	ADP
aseas-2540	80	11	crm	crm	PROPN
aseas-2540	80	12	2.0	2.0	NUM
aseas-2540	80	13	to	to	PART
aseas-2540	80	14	support	support	VERB
aseas-2540	80	15	customers	customer	NOUN
aseas-2540	80	16	’	’	PART
aseas-2540	80	17	empowerment	empowerment	NOUN
aseas-2540	80	18	and	and	CCONJ
aseas-2540	80	19	prove	prove	VERB
aseas-2540	80	20	these	these	DET
aseas-2540	80	21	features	feature	NOUN
aseas-2540	80	22	in	in	ADP
aseas-2540	80	23	a	a	DET
aseas-2540	80	24	survey	survey	NOUN
aseas-2540	80	25	.	.	PUNCT
aseas-2540	81	1	we	we	PRON
aseas-2540	81	2	use	use	VERB
aseas-2540	81	3	the	the	DET
aseas-2540	81	4	purposive	purposive	ADJ
aseas-2540	81	5	sampling	sample	VERB
aseas-2540	81	6	methods	method	NOUN
aseas-2540	81	7	in	in	ADP
aseas-2540	81	8	which	which	PRON
aseas-2540	81	9	respondents	respondent	NOUN
aseas-2540	81	10	were	be	AUX
aseas-2540	81	11	intentionally	intentionally	ADV
aseas-2540	81	12	selected	select	VERB
aseas-2540	81	13	from	from	ADP
aseas-2540	81	14	patients	patient	NOUN
aseas-2540	81	15	,	,	PUNCT
aseas-2540	81	16	patients	patient	NOUN
aseas-2540	81	17	’	'	PUNCT
aseas-2540	81	18	family	family	NOUN
aseas-2540	81	19	,	,	PUNCT
aseas-2540	81	20	or	or	CCONJ
aseas-2540	81	21	medical	medical	ADJ
aseas-2540	81	22	staff	staff	NOUN
aseas-2540	81	23	from	from	ADP
aseas-2540	81	24	hospitals	hospital	NOUN
aseas-2540	81	25	and	and	CCONJ
aseas-2540	81	26	homecare	homecare	NOUN
aseas-2540	81	27	centres	centre	NOUN
aseas-2540	81	28	across	across	ADP
aseas-2540	81	29	the	the	DET
aseas-2540	81	30	country	country	NOUN
aseas-2540	81	31	.	.	PUNCT
aseas-2540	82	1	questionnaires	questionnaire	NOUN
aseas-2540	82	2	were	be	AUX
aseas-2540	82	3	developed	develop	VERB
aseas-2540	82	4	based	base	VERB
aseas-2540	82	5	on	on	ADP
aseas-2540	82	6	the	the	DET
aseas-2540	82	7	extracted	extract	VERB
aseas-2540	82	8	features	feature	NOUN
aseas-2540	82	9	of	of	ADP
aseas-2540	82	10	crm	crm	PROPN
aseas-2540	82	11	2.0	2.0	NUM
aseas-2540	82	12	(	(	PUNCT
aseas-2540	82	13	see	see	VERB
aseas-2540	82	14	figure	figure	NOUN
aseas-2540	82	15	1	1	NUM
aseas-2540	82	16	)	)	PUNCT
aseas-2540	82	17	.	.	PUNCT
aseas-2540	83	1	there	there	PRON
aseas-2540	83	2	were	be	VERB
aseas-2540	83	3	366	366	NUM
aseas-2540	83	4	respondents	respondent	NOUN
aseas-2540	83	5	participating	participate	VERB
aseas-2540	83	6	in	in	ADP
aseas-2540	83	7	the	the	DET
aseas-2540	83	8	survey	survey	NOUN
aseas-2540	83	9	which	which	PRON
aseas-2540	83	10	was	be	AUX
aseas-2540	83	11	conducted	conduct	VERB
aseas-2540	83	12	from	from	ADP
aseas-2540	83	13	february	february	PROPN
aseas-2540	83	14	to	to	ADP
aseas-2540	83	15	march	march	PROPN
aseas-2540	83	16	2011	2011	NUM
aseas-2540	83	17	.	.	PUNCT
aseas-2540	84	1	attributes	attribute	NOUN
aseas-2540	84	2	of	of	ADP
aseas-2540	84	3	empowerment	empowerment	NOUN
aseas-2540	84	4	through	through	ADP
aseas-2540	84	5	crm	crm	PROPN
aseas-2540	84	6	2.0	2.0	NUM
aseas-2540	84	7	were	be	AUX
aseas-2540	84	8	interrogated	interrogate	VERB
aseas-2540	84	9	and	and	CCONJ
aseas-2540	84	10	analysed	analyse	VERB
aseas-2540	84	11	in	in	ADP
aseas-2540	84	12	order	order	NOUN
aseas-2540	84	13	to	to	PART
aseas-2540	84	14	gain	gain	VERB
aseas-2540	84	15	preliminary	preliminary	ADJ
aseas-2540	84	16	responds	respond	NOUN
aseas-2540	84	17	from	from	ADP
aseas-2540	84	18	the	the	DET
aseas-2540	84	19	potential	potential	ADJ
aseas-2540	84	20	users	user	NOUN
aseas-2540	84	21	in	in	ADP
aseas-2540	84	22	brunei	brunei	PROPN
aseas-2540	84	23	.	.	PUNCT
aseas-2540	85	1	data	datum	NOUN
aseas-2540	85	2	gathered	gather	VERB
aseas-2540	85	3	from	from	ADP
aseas-2540	85	4	the	the	DET
aseas-2540	85	5	survey	survey	NOUN
aseas-2540	85	6	was	be	AUX
aseas-2540	85	7	examined	examine	VERB
aseas-2540	85	8	,	,	PUNCT
aseas-2540	85	9	interpreted	interpret	VERB
aseas-2540	85	10	and	and	CCONJ
aseas-2540	85	11	eventually	eventually	ADV
aseas-2540	85	12	converted	convert	VERB
aseas-2540	85	13	in	in	ADP
aseas-2540	85	14	requirements	requirement	NOUN
aseas-2540	85	15	to	to	PART
aseas-2540	85	16	develop	develop	VERB
aseas-2540	85	17	a	a	DET
aseas-2540	85	18	prototype	prototype	NOUN
aseas-2540	85	19	of	of	ADP
aseas-2540	85	20	crm	crm	PROPN
aseas-2540	85	21	2.0	2.0	NUM
aseas-2540	85	22	for	for	ADP
aseas-2540	85	23	healthcare	healthcare	NOUN
aseas-2540	85	24	as	as	SCONJ
aseas-2540	85	25	shown	show	VERB
aseas-2540	85	26	in	in	ADP
aseas-2540	85	27	figure	figure	NOUN
aseas-2540	85	28	3	3	NUM
aseas-2540	85	29	.	.	PUNCT
aseas-2540	86	1	the	the	DET
aseas-2540	86	2	prototype	prototype	NOUN
aseas-2540	86	3	will	will	AUX
aseas-2540	86	4	be	be	AUX
aseas-2540	86	5	tested	test	VERB
aseas-2540	86	6	for	for	ADP
aseas-2540	86	7	the	the	DET
aseas-2540	86	8	development	development	NOUN
aseas-2540	86	9	of	of	ADP
aseas-2540	86	10	a	a	DET
aseas-2540	86	11	system	system	NOUN
aseas-2540	86	12	and	and	CCONJ
aseas-2540	86	13	for	for	ADP
aseas-2540	86	14	future	future	ADJ
aseas-2540	86	15	recommendations	recommendation	NOUN
aseas-2540	86	16	.	.	PUNCT
aseas-2540	87	1	figure	figure	VERB
aseas-2540	87	2	1	1	NUM
aseas-2540	87	3	:	:	PUNCT
aseas-2540	87	4	crm	crm	PROPN
aseas-2540	87	5	2.0	2.0	NUM
aseas-2540	87	6	features	feature	NOUN
aseas-2540	87	7	source	source	NOUN
aseas-2540	87	8	:	:	PUNCT
aseas-2540	87	9	authors	author	NOUN
aseas-2540	87	10	’	’	PART
aseas-2540	87	11	compilation	compilation	NOUN
aseas-2540	87	12	online	online	ADJ
aseas-2540	87	13	social	social	ADJ
aseas-2540	87	14	networks	network	NOUN
aseas-2540	87	15	empowerment	empowerment	NOUN
aseas-2540	87	16	(	(	PUNCT
aseas-2540	87	17	emo	emo	NOUN
aseas-2540	87	18	)	)	PUNCT
aseas-2540	87	19	online	online	ADJ
aseas-2540	87	20	health	health	NOUN
aseas-2540	87	21	educator	educator	NOUN
aseas-2540	87	22	improve	improve	VERB
aseas-2540	87	23	customer	customer	NOUN
aseas-2540	87	24	satisfaction	satisfaction	NOUN
aseas-2540	87	25	improve	improve	VERB
aseas-2540	87	26	health	health	NOUN
aseas-2540	87	27	literacy	literacy	NOUN
aseas-2540	87	28	crm	crm	PROPN
aseas-2540	87	29	2.0	2.0	NUM
aseas-2540	87	30	in	in	ADP
aseas-2540	87	31	e	e	NOUN
aseas-2540	87	32	-	-	NOUN
aseas-2540	87	33	health	health	NOUN
aseas-2540	87	34	aseas	asea	NOUN
aseas-2540	87	35	5(1	5(1	NUM
aseas-2540	87	36	)	)	PUNCT
aseas-2540	87	37	144	144	NUM
aseas-2540	87	38	145	145	NUM
aseas-2540	87	39	analysis	analysis	NOUN
aseas-2540	87	40	and	and	CCONJ
aseas-2540	87	41	discussion	discussion	NOUN
aseas-2540	87	42	to	to	PART
aseas-2540	87	43	analyse	analyse	VERB
aseas-2540	87	44	the	the	DET
aseas-2540	87	45	reliability	reliability	NOUN
aseas-2540	87	46	of	of	ADP
aseas-2540	87	47	the	the	DET
aseas-2540	87	48	questionnaire	questionnaire	NOUN
aseas-2540	87	49	items	item	NOUN
aseas-2540	87	50	used	use	VERB
aseas-2540	87	51	in	in	ADP
aseas-2540	87	52	this	this	DET
aseas-2540	87	53	study	study	NOUN
aseas-2540	87	54	,	,	PUNCT
aseas-2540	87	55	cronbach	cronbach	VERB
aseas-2540	87	56	’s	’s	PART
aseas-2540	87	57	alpha	alpha	NOUN
aseas-2540	87	58	is	be	AUX
aseas-2540	87	59	used	use	VERB
aseas-2540	87	60	to	to	PART
aseas-2540	87	61	measure	measure	VERB
aseas-2540	87	62	internal	internal	ADJ
aseas-2540	87	63	consistency	consistency	NOUN
aseas-2540	87	64	(	(	PUNCT
aseas-2540	87	65	1	1	NUM
aseas-2540	87	66	)	)	PUNCT
aseas-2540	87	67	.	.	PUNCT
aseas-2540	88	1	cronbach	cronbach	PROPN
aseas-2540	88	2	’s	’s	PART
aseas-2540	88	3	alpha5	alpha5	PROPN
aseas-2540	88	4	measured	measure	VERB
aseas-2540	88	5	0.80	0.80	NUM
aseas-2540	88	6	for	for	ADP
aseas-2540	88	7	363	363	NUM
aseas-2540	88	8	items	item	NOUN
aseas-2540	88	9	which	which	PRON
aseas-2540	88	10	indicates	indicate	VERB
aseas-2540	88	11	a	a	DET
aseas-2540	88	12	relatively	relatively	ADV
aseas-2540	88	13	high	high	ADJ
aseas-2540	88	14	internal	internal	ADJ
aseas-2540	88	15	consistency	consistency	NOUN
aseas-2540	88	16	and	and	CCONJ
aseas-2540	88	17	therefore	therefore	ADV
aseas-2540	88	18	reliability	reliability	NOUN
aseas-2540	88	19	of	of	ADP
aseas-2540	88	20	the	the	DET
aseas-2540	88	21	study	study	NOUN
aseas-2540	88	22	.	.	PUNCT
aseas-2540	89	1	table	table	NOUN
aseas-2540	89	2	2	2	NUM
aseas-2540	89	3	shows	show	VERB
aseas-2540	89	4	the	the	DET
aseas-2540	89	5	demographic	demographic	ADJ
aseas-2540	89	6	characteristics	characteristic	NOUN
aseas-2540	89	7	of	of	ADP
aseas-2540	89	8	the	the	DET
aseas-2540	89	9	samples	sample	NOUN
aseas-2540	89	10	.	.	PUNCT
aseas-2540	90	1	important	important	ADJ
aseas-2540	90	2	to	to	PART
aseas-2540	90	3	note	note	VERB
aseas-2540	90	4	here	here	ADV
aseas-2540	90	5	is	be	AUX
aseas-2540	90	6	that	that	SCONJ
aseas-2540	90	7	respondents	respondent	NOUN
aseas-2540	90	8	between	between	ADP
aseas-2540	90	9	the	the	DET
aseas-2540	90	10	age	age	NOUN
aseas-2540	90	11	of	of	ADP
aseas-2540	90	12	20	20	NUM
aseas-2540	90	13	to	to	PART
aseas-2540	90	14	50	50	NUM
aseas-2540	90	15	years	year	NOUN
aseas-2540	90	16	are	be	AUX
aseas-2540	90	17	the	the	DET
aseas-2540	90	18	most	most	ADV
aseas-2540	90	19	potential	potential	ADJ
aseas-2540	90	20	users	user	NOUN
aseas-2540	90	21	of	of	ADP
aseas-2540	90	22	crm	crm	PROPN
aseas-2540	90	23	2.0	2.0	NUM
aseas-2540	90	24	notably	notably	ADV
aseas-2540	90	25	because	because	SCONJ
aseas-2540	90	26	of	of	ADP
aseas-2540	90	27	their	their	PRON
aseas-2540	90	28	basic	basic	ADJ
aseas-2540	90	29	internet	internet	NOUN
aseas-2540	90	30	literacy	literacy	NOUN
aseas-2540	90	31	which	which	PRON
aseas-2540	90	32	is	be	AUX
aseas-2540	90	33	the	the	DET
aseas-2540	90	34	critical	critical	ADJ
aseas-2540	90	35	success	success	NOUN
aseas-2540	90	36	factor	factor	NOUN
aseas-2540	90	37	for	for	ADP
aseas-2540	90	38	the	the	DET
aseas-2540	90	39	empowerment	empowerment	NOUN
aseas-2540	90	40	through	through	ADP
aseas-2540	90	41	crm	crm	PROPN
aseas-2540	90	42	2.0	2.0	NUM
aseas-2540	90	43	.	.	PUNCT
aseas-2540	90	44	table	table	NOUN
aseas-2540	90	45	3	3	NUM
aseas-2540	90	46	below	below	ADV
aseas-2540	90	47	shows	show	VERB
aseas-2540	90	48	the	the	DET
aseas-2540	90	49	results	result	NOUN
aseas-2540	90	50	of	of	ADP
aseas-2540	90	51	the	the	DET
aseas-2540	90	52	survey	survey	NOUN
aseas-2540	90	53	in	in	ADP
aseas-2540	90	54	percentage	percentage	NOUN
aseas-2540	90	55	.	.	PUNCT
aseas-2540	91	1	interestingly	interestingly	ADV
aseas-2540	91	2	,	,	PUNCT
aseas-2540	91	3	the	the	DET
aseas-2540	91	4	survey	survey	NOUN
aseas-2540	91	5	reveals	reveal	VERB
aseas-2540	91	6	that	that	SCONJ
aseas-2540	91	7	the	the	DET
aseas-2540	91	8	expectations	expectation	NOUN
aseas-2540	91	9	of	of	ADP
aseas-2540	91	10	customers	customer	NOUN
aseas-2540	91	11	toward	toward	ADP
aseas-2540	91	12	empowerment	empowerment	NOUN
aseas-2540	91	13	through	through	ADP
aseas-2540	91	14	crm	crm	PROPN
aseas-2540	91	15	2.0	2.0	NUM
aseas-2540	91	16	are	be	AUX
aseas-2540	91	17	very	very	ADV
aseas-2540	91	18	promising	promising	ADJ
aseas-2540	91	19	.	.	PUNCT
aseas-2540	92	1	5	5	NUM
aseas-2540	92	2	cronbach	cronbach	NOUN
aseas-2540	92	3	’s	’s	PART
aseas-2540	92	4	alpha	alpha	NOUN
aseas-2540	92	5	determines	determine	VERB
aseas-2540	92	6	the	the	DET
aseas-2540	92	7	internal	internal	ADJ
aseas-2540	92	8	consistency	consistency	NOUN
aseas-2540	92	9	or	or	CCONJ
aseas-2540	92	10	average	average	ADJ
aseas-2540	92	11	correlation	correlation	NOUN
aseas-2540	92	12	of	of	ADP
aseas-2540	92	13	items	item	NOUN
aseas-2540	92	14	in	in	ADP
aseas-2540	92	15	a	a	DET
aseas-2540	92	16	survey	survey	NOUN
aseas-2540	92	17	instrument	instrument	NOUN
aseas-2540	92	18	to	to	PART
aseas-2540	92	19	gauge	gauge	VERB
aseas-2540	92	20	its	its	PRON
aseas-2540	92	21	reliability	reliability	NOUN
aseas-2540	92	22	.	.	PUNCT
aseas-2540	93	1	table	table	NOUN
aseas-2540	93	2	3	3	NUM
aseas-2540	93	3	:	:	PUNCT
aseas-2540	93	4	empowerment	empowerment	NOUN
aseas-2540	93	5	features	feature	NOUN
aseas-2540	93	6	in	in	ADP
aseas-2540	93	7	crm	crm	PROPN
aseas-2540	93	8	2.0	2.0	NUM
aseas-2540	93	9	empowerment	empowerment	NOUN
aseas-2540	93	10	of	of	ADP
aseas-2540	93	11	emo	emo	NOUN
aseas-2540	93	12	request	request	NOUN
aseas-2540	93	13	appointment	appointment	NOUN
aseas-2540	93	14	online	online	ADJ
aseas-2540	93	15	view	view	NOUN
aseas-2540	93	16	electronic	electronic	ADJ
aseas-2540	93	17	medical	medical	ADJ
aseas-2540	93	18	record	record	NOUN
aseas-2540	93	19	(	(	PUNCT
aseas-2540	93	20	emr	emr	NOUN
aseas-2540	93	21	)	)	PUNCT
aseas-2540	93	22	update	update	NOUN
aseas-2540	93	23	personal	personal	ADJ
aseas-2540	93	24	medical	medical	ADJ
aseas-2540	93	25	activities	activity	NOUN
aseas-2540	93	26	view	view	VERB
aseas-2540	93	27	health	health	NOUN
aseas-2540	93	28	promotion	promotion	NOUN
aseas-2540	93	29	online	online	PROPN
aseas-2540	93	30	record	record	NOUN
aseas-2540	93	31	health	health	NOUN
aseas-2540	93	32	activities	activity	NOUN
aseas-2540	93	33	online	online	ADJ
aseas-2540	93	34	view	view	NOUN
aseas-2540	93	35	payment	payment	NOUN
aseas-2540	93	36	online	online	ADJ
aseas-2540	93	37	online	online	ADJ
aseas-2540	93	38	health	health	NOUN
aseas-2540	93	39	educator	educator	NOUN
aseas-2540	93	40	prescription	prescription	NOUN
aseas-2540	93	41	online	online	ADJ
aseas-2540	93	42	referral	referral	NOUN
aseas-2540	93	43	online	online	ADV
aseas-2540	93	44	paying	pay	VERB
aseas-2540	93	45	service	service	NOUN
aseas-2540	93	46	online	online	PROPN
aseas-2540	93	47	consultation	consultation	PROPN
aseas-2540	93	48	online	online	PROPN
aseas-2540	93	49	emr	emr	PROPN
aseas-2540	93	50	only	only	ADV
aseas-2540	93	51	for	for	ADP
aseas-2540	93	52	trusted	trust	VERB
aseas-2540	93	53	doctors	doctor	NOUN
aseas-2540	93	54	social	social	ADJ
aseas-2540	93	55	networks	network	NOUN
aseas-2540	93	56	discuss	discuss	VERB
aseas-2540	93	57	health	health	NOUN
aseas-2540	93	58	service	service	NOUN
aseas-2540	93	59	in	in	ADP
aseas-2540	93	60	social	social	ADJ
aseas-2540	93	61	network	network	NOUN
aseas-2540	93	62	control	control	NOUN
aseas-2540	93	63	of	of	ADP
aseas-2540	93	64	own	own	ADJ
aseas-2540	93	65	emr	emr	PROPN
aseas-2540	93	66	discuss	discuss	VERB
aseas-2540	93	67	health	health	NOUN
aseas-2540	93	68	status	status	NOUN
aseas-2540	93	69	in	in	ADP
aseas-2540	93	70	social	social	ADJ
aseas-2540	93	71	network	network	NOUN
aseas-2540	93	72	discuss	discuss	VERB
aseas-2540	93	73	with	with	ADP
aseas-2540	93	74	patients	patient	NOUN
aseas-2540	93	75	same	same	ADJ
aseas-2540	93	76	condition	condition	NOUN
aseas-2540	93	77	83	83	NUM
aseas-2540	93	78	%	%	NOUN
aseas-2540	93	79	79	79	NUM
aseas-2540	93	80	%	%	NOUN
aseas-2540	93	81	69	69	NUM
aseas-2540	93	82	%	%	NOUN
aseas-2540	93	83	81	81	NUM
aseas-2540	93	84	%	%	NOUN
aseas-2540	93	85	76	76	NUM
aseas-2540	93	86	%	%	NOUN
aseas-2540	93	87	84	84	NUM
aseas-2540	93	88	%	%	NOUN
aseas-2540	93	89	77	77	NUM
aseas-2540	93	90	%	%	NOUN
aseas-2540	93	91	78	78	NUM
aseas-2540	93	92	%	%	NOUN
aseas-2540	93	93	50	50	NUM
aseas-2540	93	94	%	%	NOUN
aseas-2540	93	95	73	73	NUM
aseas-2540	93	96	%	%	NOUN
aseas-2540	93	97	92	92	NUM
aseas-2540	93	98	%	%	NOUN
aseas-2540	93	99	62	62	NUM
aseas-2540	93	100	%	%	NOUN
aseas-2540	93	101	77	77	NUM
aseas-2540	93	102	%	%	NOUN
aseas-2540	93	103	72	72	NUM
aseas-2540	93	104	%	%	NOUN
aseas-2540	93	105	76	76	NUM
aseas-2540	93	106	%	%	NOUN
aseas-2540	93	107	source	source	NOUN
aseas-2540	93	108	(	(	PUNCT
aseas-2540	93	109	both	both	DET
aseas-2540	93	110	tables	table	NOUN
aseas-2540	93	111	):	):	PUNCT
aseas-2540	93	112	authors	author	NOUN
aseas-2540	93	113	’	'	PUNCT
aseas-2540	93	114	survey	survey	NOUN
aseas-2540	93	115	results	result	NOUN
aseas-2540	93	116	table	table	NOUN
aseas-2540	93	117	2	2	NUM
aseas-2540	93	118	:	:	PUNCT
aseas-2540	93	119	demographic	demographic	ADJ
aseas-2540	93	120	characteristics	characteristic	NOUN
aseas-2540	93	121	of	of	ADP
aseas-2540	93	122	sample	sample	NOUN
aseas-2540	93	123	employment	employment	NOUN
aseas-2540	93	124	private	private	ADJ
aseas-2540	93	125	government	government	NOUN
aseas-2540	93	126	gender	gender	NOUN
aseas-2540	93	127	male	male	ADJ
aseas-2540	93	128	female	female	ADJ
aseas-2540	93	129	age	age	NOUN
aseas-2540	93	130	20	20	NUM
aseas-2540	93	131	years	year	NOUN
aseas-2540	93	132	or	or	CCONJ
aseas-2540	93	133	younger	young	ADJ
aseas-2540	93	134	21	21	NUM
aseas-2540	93	135	30	30	NUM
aseas-2540	93	136	31	31	NUM
aseas-2540	93	137	40	40	NUM
aseas-2540	93	138	41	41	NUM
aseas-2540	93	139	50	50	NUM
aseas-2540	93	140	51	51	NUM
aseas-2540	93	141	years	year	NOUN
aseas-2540	93	142	or	or	CCONJ
aseas-2540	93	143	older	old	ADJ
aseas-2540	93	144	education	education	NOUN
aseas-2540	93	145	did	do	AUX
aseas-2540	93	146	not	not	PART
aseas-2540	93	147	complete	complete	VERB
aseas-2540	93	148	high	high	ADJ
aseas-2540	93	149	school	school	NOUN
aseas-2540	93	150	completed	complete	VERB
aseas-2540	93	151	high	high	ADJ
aseas-2540	93	152	school	school	NOUN
aseas-2540	93	153	only	only	ADV
aseas-2540	93	154	completed	complete	VERB
aseas-2540	93	155	more	more	ADJ
aseas-2540	93	156	than	than	ADP
aseas-2540	93	157	high	high	ADJ
aseas-2540	93	158	school	school	NOUN
aseas-2540	93	159	internet	internet	NOUN
aseas-2540	93	160	usage	usage	NOUN
aseas-2540	93	161	at	at	ADP
aseas-2540	93	162	least	least	ADJ
aseas-2540	93	163	daily	daily	ADJ
aseas-2540	93	164	daily	daily	ADV
aseas-2540	93	165	to	to	AUX
aseas-2540	93	166	weekly	weekly	ADJ
aseas-2540	93	167	weekly	weekly	NOUN
aseas-2540	93	168	to	to	ADP
aseas-2540	93	169	monthly	monthly	ADJ
aseas-2540	93	170	42	42	NUM
aseas-2540	93	171	%	%	NOUN
aseas-2540	93	172	58	58	NUM
aseas-2540	93	173	%	%	NOUN
aseas-2540	93	174	46	46	NUM
aseas-2540	93	175	%	%	NOUN
aseas-2540	93	176	54	54	NUM
aseas-2540	93	177	%	%	NOUN
aseas-2540	93	178	13	13	NUM
aseas-2540	93	179	%	%	NOUN
aseas-2540	93	180	38	38	NUM
aseas-2540	93	181	%	%	NOUN
aseas-2540	93	182	19	19	NUM
aseas-2540	93	183	%	%	NOUN
aseas-2540	93	184	18	18	NUM
aseas-2540	93	185	%	%	NOUN
aseas-2540	93	186	12	12	NUM
aseas-2540	93	187	%	%	NOUN
aseas-2540	93	188	10	10	NUM
aseas-2540	93	189	%	%	NOUN
aseas-2540	93	190	31	31	NUM
aseas-2540	93	191	%	%	NOUN
aseas-2540	93	192	59	59	NUM
aseas-2540	93	193	%	%	NOUN
aseas-2540	93	194	63	63	NUM
aseas-2540	93	195	%	%	NOUN
aseas-2540	93	196	18	18	NUM
aseas-2540	93	197	%	%	NOUN
aseas-2540	93	198	9	9	NUM
aseas-2540	93	199	%	%	NOUN
aseas-2540	93	200	anshari	anshari	NOUN
aseas-2540	93	201	,	,	PUNCT
aseas-2540	93	202	almunawar	almunawar	NOUN
aseas-2540	93	203	,	,	PUNCT
aseas-2540	93	204	low	low	ADJ
aseas-2540	93	205	,	,	PUNCT
aseas-2540	93	206	&	&	CCONJ
aseas-2540	93	207	wint	wint	PROPN
aseas-2540	93	208	customer	customer	NOUN
aseas-2540	93	209	empowerment	empowerment	NOUN
aseas-2540	93	210	in	in	ADP
aseas-2540	93	211	healthcare	healthcare	NOUN
aseas-2540	93	212	organisations	organisation	NOUN
aseas-2540	93	213	through	through	ADP
aseas-2540	93	214	crm	crm	PROPN
aseas-2540	93	215	2.0	2.0	NUM
aseas-2540	93	216	aseas	asea	NOUN
aseas-2540	93	217	5(1	5(1	NUM
aseas-2540	93	218	)	)	PUNCT
aseas-2540	93	219	146	146	NUM
aseas-2540	93	220	147	147	NUM
aseas-2540	93	221	the	the	DET
aseas-2540	93	222	proposed	propose	VERB
aseas-2540	93	223	crm	crm	PROPN
aseas-2540	93	224	2.0	2.0	NUM
aseas-2540	93	225	model	model	NOUN
aseas-2540	93	226	based	base	VERB
aseas-2540	93	227	on	on	ADP
aseas-2540	93	228	the	the	DET
aseas-2540	93	229	literature	literature	NOUN
aseas-2540	93	230	review	review	NOUN
aseas-2540	93	231	and	and	CCONJ
aseas-2540	93	232	the	the	DET
aseas-2540	93	233	survey	survey	NOUN
aseas-2540	93	234	results	result	VERB
aseas-2540	93	235	,	,	PUNCT
aseas-2540	93	236	we	we	PRON
aseas-2540	93	237	propose	propose	VERB
aseas-2540	93	238	a	a	DET
aseas-2540	93	239	crm	crm	PROPN
aseas-2540	93	240	2.0	2.0	NUM
aseas-2540	93	241	model	model	NOUN
aseas-2540	93	242	to	to	PART
aseas-2540	93	243	accommodate	accommodate	VERB
aseas-2540	93	244	the	the	DET
aseas-2540	93	245	features	feature	NOUN
aseas-2540	93	246	of	of	ADP
aseas-2540	93	247	patients	patient	NOUN
aseas-2540	93	248	’	'	PUNCT
aseas-2540	93	249	empowerment	empowerment	NOUN
aseas-2540	93	250	.	.	PUNCT
aseas-2540	94	1	crm	crm	PROPN
aseas-2540	94	2	functionalities	functionality	NOUN
aseas-2540	94	3	are	be	AUX
aseas-2540	94	4	composed	compose	VERB
aseas-2540	94	5	of	of	ADP
aseas-2540	94	6	marketing	marketing	NOUN
aseas-2540	94	7	,	,	PUNCT
aseas-2540	94	8	sales	sale	NOUN
aseas-2540	94	9	,	,	PUNCT
aseas-2540	94	10	and	and	CCONJ
aseas-2540	94	11	customer	customer	NOUN
aseas-2540	94	12	service	service	NOUN
aseas-2540	94	13	,	,	PUNCT
aseas-2540	94	14	which	which	PRON
aseas-2540	94	15	are	be	AUX
aseas-2540	94	16	operated	operate	VERB
aseas-2540	94	17	to	to	PART
aseas-2540	94	18	achieve	achieve	VERB
aseas-2540	94	19	the	the	DET
aseas-2540	94	20	business	business	NOUN
aseas-2540	94	21	strategy	strategy	NOUN
aseas-2540	94	22	of	of	ADP
aseas-2540	94	23	a	a	DET
aseas-2540	94	24	healthcare	healthcare	NOUN
aseas-2540	94	25	organisation	organisation	NOUN
aseas-2540	94	26	.	.	PUNCT
aseas-2540	95	1	for	for	ADP
aseas-2540	95	2	example	example	NOUN
aseas-2540	95	3	,	,	PUNCT
aseas-2540	95	4	a	a	DET
aseas-2540	95	5	marketing	marketing	NOUN
aseas-2540	95	6	strategy	strategy	NOUN
aseas-2540	95	7	should	should	AUX
aseas-2540	95	8	accommodate	accommodate	VERB
aseas-2540	95	9	social	social	ADJ
aseas-2540	95	10	marketing	marketing	NOUN
aseas-2540	95	11	to	to	PART
aseas-2540	95	12	promote	promote	VERB
aseas-2540	95	13	public	public	ADJ
aseas-2540	95	14	health	health	NOUN
aseas-2540	95	15	and	and	CCONJ
aseas-2540	95	16	commercial	commercial	ADJ
aseas-2540	95	17	marketing	marketing	NOUN
aseas-2540	95	18	to	to	PART
aseas-2540	95	19	acquire	acquire	VERB
aseas-2540	95	20	more	more	ADJ
aseas-2540	95	21	customers	customer	NOUN
aseas-2540	95	22	coming	come	VERB
aseas-2540	95	23	for	for	ADP
aseas-2540	95	24	services	service	NOUN
aseas-2540	95	25	.	.	PUNCT
aseas-2540	96	1	customer	customer	NOUN
aseas-2540	96	2	service	service	NOUN
aseas-2540	96	3	will	will	AUX
aseas-2540	96	4	offer	offer	VERB
aseas-2540	96	5	distinct	distinct	ADJ
aseas-2540	96	6	value	value	NOUN
aseas-2540	96	7	for	for	ADP
aseas-2540	96	8	each	each	DET
aseas-2540	96	9	activity	activity	NOUN
aseas-2540	96	10	.	.	PUNCT
aseas-2540	97	1	crm	crm	PROPN
aseas-2540	97	2	2.0	2.0	NUM
aseas-2540	97	3	accommodates	accommodate	VERB
aseas-2540	97	4	various	various	ADJ
aseas-2540	97	5	features	feature	NOUN
aseas-2540	97	6	and	and	CCONJ
aseas-2540	97	7	components	component	NOUN
aseas-2540	97	8	of	of	ADP
aseas-2540	97	9	empowerment	empowerment	NOUN
aseas-2540	97	10	in	in	ADP
aseas-2540	97	11	healthcare	healthcare	NOUN
aseas-2540	97	12	systems	system	NOUN
aseas-2540	97	13	,	,	PUNCT
aseas-2540	97	14	as	as	SCONJ
aseas-2540	97	15	its	its	PRON
aseas-2540	97	16	central	central	ADJ
aseas-2540	97	17	role	role	NOUN
aseas-2540	97	18	entails	entail	VERB
aseas-2540	97	19	selfmanaged	selfmanage	VERB
aseas-2540	97	20	data	datum	NOUN
aseas-2540	97	21	and	and	CCONJ
aseas-2540	97	22	authorisation	authorisation	NOUN
aseas-2540	97	23	to	to	PART
aseas-2540	97	24	encourage	encourage	VERB
aseas-2540	97	25	customers	customer	NOUN
aseas-2540	97	26	to	to	PART
aseas-2540	97	27	provide	provide	VERB
aseas-2540	97	28	full	full	ADJ
aseas-2540	97	29	information	information	NOUN
aseas-2540	97	30	in	in	ADP
aseas-2540	97	31	relation	relation	NOUN
aseas-2540	97	32	to	to	ADP
aseas-2540	97	33	their	their	PRON
aseas-2540	97	34	health	health	NOUN
aseas-2540	97	35	.	.	PUNCT
aseas-2540	98	1	this	this	PRON
aseas-2540	98	2	is	be	AUX
aseas-2540	98	3	very	very	ADV
aseas-2540	98	4	important	important	ADJ
aseas-2540	98	5	to	to	ADP
aseas-2540	98	6	healthcare	healthcare	NOUN
aseas-2540	98	7	organisations	organisation	NOUN
aseas-2540	98	8	as	as	SCONJ
aseas-2540	98	9	it	it	PRON
aseas-2540	98	10	also	also	ADV
aseas-2540	98	11	enables	enable	VERB
aseas-2540	98	12	customers	customer	NOUN
aseas-2540	98	13	to	to	PART
aseas-2540	98	14	access	access	VERB
aseas-2540	98	15	more	more	ADJ
aseas-2540	98	16	information	information	NOUN
aseas-2540	98	17	especially	especially	ADV
aseas-2540	98	18	on	on	ADP
aseas-2540	98	19	emo	emo	NOUN
aseas-2540	98	20	.	.	PUNCT
aseas-2540	99	1	organisations	organisation	NOUN
aseas-2540	99	2	will	will	AUX
aseas-2540	99	3	benefit	benefit	VERB
aseas-2540	99	4	from	from	ADP
aseas-2540	99	5	the	the	DET
aseas-2540	99	6	strategy	strategy	NOUN
aseas-2540	99	7	of	of	ADP
aseas-2540	99	8	marketing	marketing	NOUN
aseas-2540	99	9	,	,	PUNCT
aseas-2540	99	10	sales	sale	NOUN
aseas-2540	99	11	,	,	PUNCT
aseas-2540	99	12	and	and	CCONJ
aseas-2540	99	13	customer	customer	NOUN
aseas-2540	99	14	service	service	NOUN
aseas-2540	99	15	,	,	PUNCT
aseas-2540	99	16	while	while	SCONJ
aseas-2540	99	17	customers	customer	NOUN
aseas-2540	99	18	will	will	AUX
aseas-2540	99	19	benefit	benefit	VERB
aseas-2540	99	20	from	from	ADP
aseas-2540	99	21	an	an	DET
aseas-2540	99	22	empowerment	empowerment	NOUN
aseas-2540	99	23	which	which	PRON
aseas-2540	99	24	promises	promise	VERB
aseas-2540	99	25	better	well	ADJ
aseas-2540	99	26	customer	customer	NOUN
aseas-2540	99	27	satisfaction	satisfaction	NOUN
aseas-2540	99	28	and	and	CCONJ
aseas-2540	99	29	health	health	NOUN
aseas-2540	99	30	literacy	literacy	NOUN
aseas-2540	99	31	.	.	PUNCT
aseas-2540	100	1	figure	figure	NOUN
aseas-2540	100	2	2	2	NUM
aseas-2540	100	3	presents	present	VERB
aseas-2540	100	4	a	a	DET
aseas-2540	100	5	proposed	propose	VERB
aseas-2540	100	6	model	model	NOUN
aseas-2540	100	7	of	of	ADP
aseas-2540	100	8	crm	crm	PROPN
aseas-2540	100	9	2.0	2.0	NUM
aseas-2540	100	10	in	in	ADP
aseas-2540	100	11	healthcare	healthcare	NOUN
aseas-2540	100	12	organisations	organisation	NOUN
aseas-2540	100	13	.	.	PUNCT
aseas-2540	101	1	it	it	PRON
aseas-2540	101	2	offers	offer	VERB
aseas-2540	101	3	a	a	DET
aseas-2540	101	4	starting	starting	NOUN
aseas-2540	101	5	point	point	NOUN
aseas-2540	101	6	for	for	ADP
aseas-2540	101	7	identifying	identify	VERB
aseas-2540	101	8	possible	possible	ADJ
aseas-2540	101	9	theoretical	theoretical	ADJ
aseas-2540	101	10	mechanisms	mechanism	NOUN
aseas-2540	101	11	that	that	PRON
aseas-2540	101	12	might	might	AUX
aseas-2540	101	13	account	account	VERB
aseas-2540	101	14	for	for	ADP
aseas-2540	101	15	ways	way	NOUN
aseas-2540	101	16	in	in	ADP
aseas-2540	101	17	which	which	PRON
aseas-2540	101	18	crm	crm	PROPN
aseas-2540	101	19	2.0	2.0	NUM
aseas-2540	101	20	provides	provide	VERB
aseas-2540	101	21	one	one	NUM
aseas-2540	101	22	-	-	PUNCT
aseas-2540	101	23	stop	stop	NOUN
aseas-2540	101	24	service	service	NOUN
aseas-2540	101	25	for	for	ADP
aseas-2540	101	26	building	build	VERB
aseas-2540	101	27	relationships	relationship	NOUN
aseas-2540	101	28	between	between	ADP
aseas-2540	101	29	a	a	DET
aseas-2540	101	30	healthcare	healthcare	NOUN
aseas-2540	101	31	organisation	organisation	NOUN
aseas-2540	101	32	,	,	PUNCT
aseas-2540	101	33	patients	patient	NOUN
aseas-2540	101	34	,	,	PUNCT
aseas-2540	101	35	and	and	CCONJ
aseas-2540	101	36	community	community	NOUN
aseas-2540	101	37	at	at	ADP
aseas-2540	101	38	large	large	ADJ
aseas-2540	101	39	.	.	PUNCT
aseas-2540	102	1	the	the	DET
aseas-2540	102	2	framework	framework	NOUN
aseas-2540	102	3	is	be	AUX
aseas-2540	102	4	developed	develop	VERB
aseas-2540	102	5	from	from	ADP
aseas-2540	102	6	enterprise	enterprise	NOUN
aseas-2540	102	7	social	social	ADJ
aseas-2540	102	8	networks	network	NOUN
aseas-2540	102	9	,	,	PUNCT
aseas-2540	102	10	internal	internal	ADJ
aseas-2540	102	11	social	social	ADJ
aseas-2540	102	12	networks	network	NOUN
aseas-2540	102	13	,	,	PUNCT
aseas-2540	102	14	listening	listen	VERB
aseas-2540	102	15	tool	tool	NOUN
aseas-2540	102	16	interfaces	interface	NOUN
aseas-2540	102	17	,	,	PUNCT
aseas-2540	102	18	and	and	CCONJ
aseas-2540	102	19	healthcare	healthcare	NOUN
aseas-2540	102	20	value	value	NOUN
aseas-2540	102	21	configuration	configuration	NOUN
aseas-2540	102	22	.	.	PUNCT
aseas-2540	103	1	the	the	DET
aseas-2540	103	2	term	term	NOUN
aseas-2540	103	3	social	social	ADJ
aseas-2540	103	4	networks	network	NOUN
aseas-2540	103	5	refers	refer	VERB
aseas-2540	103	6	to	to	ADP
aseas-2540	103	7	any	any	DET
aseas-2540	103	8	web	web	NOUN
aseas-2540	103	9	2.0	2.0	NUM
aseas-2540	103	10	technology	technology	NOUN
aseas-2540	103	11	accessed	access	VERB
aseas-2540	103	12	by	by	ADP
aseas-2540	103	13	patients	patient	NOUN
aseas-2540	103	14	or	or	CCONJ
aseas-2540	103	15	their	their	PRON
aseas-2540	103	16	families	family	NOUN
aseas-2540	103	17	.	.	PUNCT
aseas-2540	104	1	we	we	PRON
aseas-2540	104	2	focus	focus	VERB
aseas-2540	104	3	on	on	ADP
aseas-2540	104	4	two	two	NUM
aseas-2540	104	5	different	different	ADJ
aseas-2540	104	6	types	type	NOUN
aseas-2540	104	7	of	of	ADP
aseas-2540	104	8	interconnection	interconnection	NOUN
aseas-2540	104	9	:	:	PUNCT
aseas-2540	104	10	enterprises	enterprise	NOUN
aseas-2540	104	11	social	social	ADJ
aseas-2540	104	12	networks	network	NOUN
aseas-2540	104	13	and	and	CCONJ
aseas-2540	104	14	internal	internal	ADJ
aseas-2540	104	15	social	social	ADJ
aseas-2540	104	16	networks	network	NOUN
aseas-2540	104	17	.	.	PUNCT
aseas-2540	105	1	the	the	DET
aseas-2540	105	2	enterprises	enterprise	NOUN
aseas-2540	105	3	social	social	ADJ
aseas-2540	105	4	networks	network	NOUN
aseas-2540	105	5	refers	refer	VERB
aseas-2540	105	6	to	to	ADP
aseas-2540	105	7	external	external	ADJ
aseas-2540	105	8	and	and	CCONJ
aseas-2540	105	9	popular	popular	ADJ
aseas-2540	105	10	web	web	NOUN
aseas-2540	105	11	2.0	2.0	NUM
aseas-2540	105	12	applications	application	NOUN
aseas-2540	105	13	such	such	ADJ
aseas-2540	105	14	as	as	ADP
aseas-2540	105	15	facebook	facebook	NOUN
aseas-2540	105	16	,	,	PUNCT
aseas-2540	105	17	twitter	twitter	NOUN
aseas-2540	105	18	,	,	PUNCT
aseas-2540	105	19	linkedln	linkedln	PROPN
aseas-2540	105	20	,	,	PUNCT
aseas-2540	105	21	myspace	myspace	PROPN
aseas-2540	105	22	,	,	PUNCT
aseas-2540	105	23	friendster	friendster	PROPN
aseas-2540	105	24	etc	etc	X
aseas-2540	105	25	.	.	X
aseas-2540	105	26	which	which	PRON
aseas-2540	105	27	may	may	AUX
aseas-2540	105	28	serve	serve	VERB
aseas-2540	105	29	as	as	ADP
aseas-2540	105	30	platforms	platform	NOUN
aseas-2540	105	31	for	for	ADP
aseas-2540	105	32	interaction	interaction	NOUN
aseas-2540	105	33	between	between	ADP
aseas-2540	105	34	patients	patient	NOUN
aseas-2540	105	35	.	.	PUNCT
aseas-2540	106	1	the	the	DET
aseas-2540	106	2	dashed	dash	VERB
aseas-2540	106	3	line	line	NOUN
aseas-2540	106	4	connecting	connect	VERB
aseas-2540	106	5	enterprises	enterprise	NOUN
aseas-2540	106	6	social	social	ADJ
aseas-2540	106	7	networks	network	NOUN
aseas-2540	106	8	and	and	CCONJ
aseas-2540	106	9	crm	crm	PROPN
aseas-2540	106	10	systems	system	NOUN
aseas-2540	106	11	means	mean	VERB
aseas-2540	106	12	that	that	SCONJ
aseas-2540	106	13	none	none	NOUN
aseas-2540	106	14	of	of	ADP
aseas-2540	106	15	these	these	DET
aseas-2540	106	16	networks	network	NOUN
aseas-2540	106	17	has	have	VERB
aseas-2540	106	18	control	control	NOUN
aseas-2540	106	19	over	over	ADP
aseas-2540	106	20	the	the	DET
aseas-2540	106	21	other	other	ADJ
aseas-2540	106	22	directly	directly	ADV
aseas-2540	106	23	.	.	PUNCT
aseas-2540	107	1	however	however	ADV
aseas-2540	107	2	,	,	PUNCT
aseas-2540	107	3	constructive	constructive	ADJ
aseas-2540	107	4	conversation	conversation	NOUN
aseas-2540	107	5	and	and	CCONJ
aseas-2540	107	6	information	information	NOUN
aseas-2540	107	7	from	from	ADP
aseas-2540	107	8	enterprises	enterprise	NOUN
aseas-2540	107	9	social	social	ADJ
aseas-2540	107	10	networks	network	NOUN
aseas-2540	107	11	should	should	AUX
aseas-2540	107	12	be	be	AUX
aseas-2540	107	13	captured	capture	VERB
aseas-2540	107	14	for	for	ADP
aseas-2540	107	15	creating	create	VERB
aseas-2540	107	16	strategies	strategy	NOUN
aseas-2540	107	17	,	,	PUNCT
aseas-2540	107	18	innovations	innovation	NOUN
aseas-2540	107	19	,	,	PUNCT
aseas-2540	107	20	better	well	ADJ
aseas-2540	107	21	services	service	NOUN
aseas-2540	107	22	and	and	CCONJ
aseas-2540	107	23	,	,	PUNCT
aseas-2540	107	24	at	at	ADP
aseas-2540	107	25	the	the	DET
aseas-2540	107	26	same	same	ADJ
aseas-2540	107	27	time	time	NOUN
aseas-2540	107	28	,	,	PUNCT
aseas-2540	107	29	respond	respond	VERB
aseas-2540	107	30	accurately	accurately	ADV
aseas-2540	107	31	to	to	ADP
aseas-2540	107	32	emerging	emerge	VERB
aseas-2540	107	33	challenges	challenge	NOUN
aseas-2540	107	34	.	.	PUNCT
aseas-2540	108	1	furthermore	furthermore	ADV
aseas-2540	108	2	,	,	PUNCT
aseas-2540	108	3	the	the	DET
aseas-2540	108	4	model	model	NOUN
aseas-2540	108	5	involves	involve	VERB
aseas-2540	108	6	internal	internal	ADJ
aseas-2540	108	7	social	social	ADJ
aseas-2540	108	8	networks	network	NOUN
aseas-2540	108	9	that	that	PRON
aseas-2540	108	10	are	be	AUX
aseas-2540	108	11	operated	operate	VERB
aseas-2540	108	12	,	,	PUNCT
aseas-2540	108	13	managed	manage	VERB
aseas-2540	108	14	,	,	PUNCT
aseas-2540	108	15	and	and	CCONJ
aseas-2540	108	16	maintained	maintain	VERB
aseas-2540	108	17	within	within	ADP
aseas-2540	108	18	the	the	DET
aseas-2540	108	19	healthcare	healthcare	NOUN
aseas-2540	108	20	organiaseas	organiasea	NOUN
aseas-2540	108	21	5(1	5(1	NUM
aseas-2540	108	22	)	)	PUNCT
aseas-2540	108	23	146	146	NUM
aseas-2540	108	24	147	147	NUM
aseas-2540	108	25	sation	sation	NOUN
aseas-2540	108	26	’s	’s	PART
aseas-2540	108	27	infrastructure	infrastructure	NOUN
aseas-2540	108	28	.	.	PUNCT
aseas-2540	109	1	the	the	DET
aseas-2540	109	2	pivotal	pivotal	ADJ
aseas-2540	109	3	target	target	NOUN
aseas-2540	109	4	is	be	AUX
aseas-2540	109	5	a	a	DET
aseas-2540	109	6	conversation	conversation	NOUN
aseas-2540	109	7	between	between	ADP
aseas-2540	109	8	internal	internal	ADJ
aseas-2540	109	9	patients	patient	NOUN
aseas-2540	109	10	and	and	CCONJ
aseas-2540	109	11	their	their	PRON
aseas-2540	109	12	families	family	NOUN
aseas-2540	109	13	with	with	ADP
aseas-2540	109	14	regard	regard	NOUN
aseas-2540	109	15	to	to	ADP
aseas-2540	109	16	similar	similar	ADJ
aseas-2540	109	17	health	health	NOUN
aseas-2540	109	18	problems	problem	NOUN
aseas-2540	109	19	and	and	CCONJ
aseas-2540	109	20	illness	illness	NOUN
aseas-2540	109	21	.	.	PUNCT
aseas-2540	110	1	for	for	ADP
aseas-2540	110	2	example	example	NOUN
aseas-2540	110	3	,	,	PUNCT
aseas-2540	110	4	patients	patient	NOUN
aseas-2540	110	5	with	with	ADP
aseas-2540	110	6	diabetes	diabetes	NOUN
aseas-2540	110	7	will	will	AUX
aseas-2540	110	8	be	be	AUX
aseas-2540	110	9	motivated	motivate	VERB
aseas-2540	110	10	to	to	PART
aseas-2540	110	11	share	share	VERB
aseas-2540	110	12	their	their	PRON
aseas-2540	110	13	experience	experience	NOUN
aseas-2540	110	14	,	,	PUNCT
aseas-2540	110	15	process	process	NOUN
aseas-2540	110	16	of	of	ADP
aseas-2540	110	17	learning	learning	NOUN
aseas-2540	110	18	,	,	PUNCT
aseas-2540	110	19	and	and	CCONJ
aseas-2540	110	20	knowledge	knowledge	NOUN
aseas-2540	110	21	with	with	ADP
aseas-2540	110	22	other	other	ADJ
aseas-2540	110	23	patients	patient	NOUN
aseas-2540	110	24	.	.	PUNCT
aseas-2540	111	1	in	in	ADP
aseas-2540	111	2	general	general	ADJ
aseas-2540	111	3	,	,	PUNCT
aseas-2540	111	4	the	the	DET
aseas-2540	111	5	aim	aim	NOUN
aseas-2540	111	6	for	for	ADP
aseas-2540	111	7	having	have	VERB
aseas-2540	111	8	external	external	ADJ
aseas-2540	111	9	and	and	CCONJ
aseas-2540	111	10	internal	internal	ADJ
aseas-2540	111	11	social	social	ADJ
aseas-2540	111	12	networks	network	NOUN
aseas-2540	111	13	is	be	AUX
aseas-2540	111	14	to	to	PART
aseas-2540	111	15	engage	engage	VERB
aseas-2540	111	16	patients	patient	NOUN
aseas-2540	111	17	and	and	CCONJ
aseas-2540	111	18	export	export	NOUN
aseas-2540	111	19	ideas	idea	NOUN
aseas-2540	111	20	,	,	PUNCT
aseas-2540	111	21	foster	foster	ADJ
aseas-2540	111	22	innovations	innovation	NOUN
aseas-2540	111	23	of	of	ADP
aseas-2540	111	24	new	new	ADJ
aseas-2540	111	25	services	service	NOUN
aseas-2540	111	26	,	,	PUNCT
aseas-2540	111	27	and	and	CCONJ
aseas-2540	111	28	ensure	ensure	VERB
aseas-2540	111	29	quick	quick	ADJ
aseas-2540	111	30	response	response	NOUN
aseas-2540	111	31	/	/	SYM
aseas-2540	111	32	feedback	feedback	NOUN
aseas-2540	111	33	for	for	ADP
aseas-2540	111	34	existing	exist	VERB
aseas-2540	111	35	services	service	NOUN
aseas-2540	111	36	and	and	CCONJ
aseas-2540	111	37	technologies	technology	NOUN
aseas-2540	111	38	from	from	ADP
aseas-2540	111	39	people	people	NOUN
aseas-2540	111	40	inside	inside	ADP
aseas-2540	111	41	and	and	CCONJ
aseas-2540	111	42	outside	outside	ADP
aseas-2540	111	43	the	the	DET
aseas-2540	111	44	organisation	organisation	NOUN
aseas-2540	111	45	.	.	PUNCT
aseas-2540	112	1	both	both	PRON
aseas-2540	112	2	provide	provide	VERB
aseas-2540	112	3	a	a	DET
aseas-2540	112	4	range	range	NOUN
aseas-2540	112	5	of	of	ADP
aseas-2540	112	6	roles	role	NOUN
aseas-2540	112	7	for	for	ADP
aseas-2540	112	8	the	the	DET
aseas-2540	112	9	patient	patient	NOUN
aseas-2540	112	10	or	or	CCONJ
aseas-2540	112	11	his	his	PRON
aseas-2540	112	12	/	/	SYM
aseas-2540	112	13	her	her	PRON
aseas-2540	112	14	family	family	NOUN
aseas-2540	112	15	;	;	PUNCT
aseas-2540	112	16	this	this	PRON
aseas-2540	112	17	is	be	AUX
aseas-2540	112	18	in	in	ADP
aseas-2540	112	19	line	line	NOUN
aseas-2540	112	20	with	with	ADP
aseas-2540	112	21	the	the	DET
aseas-2540	112	22	survey	survey	NOUN
aseas-2540	112	23	results	result	NOUN
aseas-2540	112	24	presented	present	VERB
aseas-2540	112	25	in	in	ADP
aseas-2540	112	26	table	table	NOUN
aseas-2540	112	27	3	3	NUM
aseas-2540	112	28	.	.	PUNCT
aseas-2540	112	29	source	source	NOUN
aseas-2540	112	30	:	:	PUNCT
aseas-2540	112	31	authors	author	NOUN
aseas-2540	112	32	’	’	PART
aseas-2540	112	33	compilation	compilation	NOUN
aseas-2540	112	34	figure	figure	NOUN
aseas-2540	112	35	2	2	NUM
aseas-2540	112	36	:	:	PUNCT
aseas-2540	112	37	proposed	propose	VERB
aseas-2540	112	38	model	model	NOUN
aseas-2540	112	39	of	of	ADP
aseas-2540	112	40	crm	crm	PROPN
aseas-2540	112	41	2.0	2.0	NUM
aseas-2540	112	42	in	in	ADP
aseas-2540	112	43	healthcare	healthcare	PROPN
aseas-2540	112	44	web	web	NOUN
aseas-2540	112	45	2.0	2.0	NUM
aseas-2540	112	46	enterprise	enterprise	NOUN
aseas-2540	112	47	facebook	facebook	NOUN
aseas-2540	112	48	,	,	PUNCT
aseas-2540	112	49	twitter	twitter	NOUN
aseas-2540	112	50	,	,	PUNCT
aseas-2540	112	51	linkedin	linkedin	NOUN
aseas-2540	112	52	,	,	PUNCT
aseas-2540	112	53	etc	etc	X
aseas-2540	112	54	.	.	X
aseas-2540	112	55	web	web	VERB
aseas-2540	112	56	2.0	2.0	NUM
aseas-2540	112	57	internal	internal	ADJ
aseas-2540	112	58	social	social	ADJ
aseas-2540	112	59	networks	network	NOUN
aseas-2540	112	60	n1	n1	NOUN
aseas-2540	112	61	,	,	PUNCT
aseas-2540	112	62	n2	n2	NOUN
aseas-2540	112	63	,	,	PUNCT
aseas-2540	112	64	n3	n3	ADJ
aseas-2540	112	65	patient	patient	NOUN
aseas-2540	112	66	/	/	SYM
aseas-2540	112	67	family	family	NOUN
aseas-2540	112	68	conversation	conversation	NOUN
aseas-2540	112	69	self	self	NOUN
aseas-2540	112	70	managed	manage	VERB
aseas-2540	112	71	data	datum	NOUN
aseas-2540	112	72	&	&	CCONJ
aseas-2540	112	73	query	query	PROPN
aseas-2540	112	74	multi	multi	PROPN
aseas-2540	112	75	channel	channel	NOUN
aseas-2540	112	76	interactions	interaction	NOUN
aseas-2540	112	77	,	,	PUNCT
aseas-2540	112	78	call	call	NOUN
aseas-2540	112	79	center	center	NOUN
aseas-2540	112	80	,	,	PUNCT
aseas-2540	112	81	email	email	NOUN
aseas-2540	112	82	,	,	PUNCT
aseas-2540	112	83	feedback	feedback	NOUN
aseas-2540	112	84	form	form	NOUN
aseas-2540	112	85	,	,	PUNCT
aseas-2540	112	86	etc	etc	X
aseas-2540	112	87	.	.	X
aseas-2540	113	1	listening	listen	VERB
aseas-2540	113	2	tools	tool	NOUN
aseas-2540	113	3	listening	listen	VERB
aseas-2540	113	4	tools	tool	NOUN
aseas-2540	113	5	social	social	ADJ
aseas-2540	113	6	crm	crm	NOUN
aseas-2540	113	7	retrieve	retrieve	NOUN
aseas-2540	113	8	&	&	CCONJ
aseas-2540	113	9	respond	respond	VERB
aseas-2540	113	10	retrieve	retrieve	NOUN
aseas-2540	113	11	&	&	CCONJ
aseas-2540	113	12	respond	respond	VERB
aseas-2540	113	13	data	data	PROPN
aseas-2540	113	14	data	data	PROPN
aseas-2540	113	15	data	data	PROPN
aseas-2540	113	16	marketing	marketing	PROPN
aseas-2540	113	17	&	&	CCONJ
aseas-2540	113	18	sales	sale	NOUN
aseas-2540	113	19	customer	customer	NOUN
aseas-2540	113	20	services	service	NOUN
aseas-2540	113	21	patient	patient	NOUN
aseas-2540	113	22	data	datum	NOUN
aseas-2540	113	23	(	(	PUNCT
aseas-2540	113	24	contact	contact	NOUN
aseas-2540	113	25	details	detail	NOUN
aseas-2540	113	26	,	,	PUNCT
aseas-2540	113	27	insurance	insurance	NOUN
aseas-2540	113	28	,	,	PUNCT
aseas-2540	113	29	etc	etc	X
aseas-2540	113	30	.	.	X
aseas-2540	113	31	)	)	PUNCT
aseas-2540	113	32	,	,	PUNCT
aseas-2540	113	33	profiles	profile	NOUN
aseas-2540	113	34	,	,	PUNCT
aseas-2540	113	35	history	history	NOUN
aseas-2540	113	36	(	(	PUNCT
aseas-2540	113	37	medical	medical	ADJ
aseas-2540	113	38	treatment	treatment	NOUN
aseas-2540	113	39	,	,	PUNCT
aseas-2540	113	40	genetic	genetic	ADJ
aseas-2540	113	41	medicine	medicine	NOUN
aseas-2540	113	42	consumption	consumption	NOUN
aseas-2540	113	43	,	,	PUNCT
aseas-2540	113	44	family	family	NOUN
aseas-2540	113	45	history	history	NOUN
aseas-2540	113	46	,	,	PUNCT
aseas-2540	113	47	medical	medical	ADJ
aseas-2540	113	48	images	image	NOUN
aseas-2540	113	49	,	,	PUNCT
aseas-2540	113	50	x	x	NOUN
aseas-2540	113	51	-	-	NOUN
aseas-2540	113	52	ray	ray	NOUN
aseas-2540	113	53	,	,	PUNCT
aseas-2540	113	54	etc	etc	X
aseas-2540	113	55	.	.	X
aseas-2540	113	56	)	)	PUNCT
aseas-2540	113	57	,	,	PUNCT
aseas-2540	113	58	preferences	preference	NOUN
aseas-2540	113	59	,	,	PUNCT
aseas-2540	113	60	transcations	transcation	NOUN
aseas-2540	113	61	,	,	PUNCT
aseas-2540	113	62	payment/	payment/	NUM
aseas-2540	113	63	billing	billing	NOUN
aseas-2540	113	64	data	datum	NOUN
aseas-2540	113	65	,	,	PUNCT
aseas-2540	113	66	activities	activity	NOUN
aseas-2540	113	67	,	,	PUNCT
aseas-2540	113	68	health	health	NOUN
aseas-2540	113	69	promotion	promotion	NOUN
aseas-2540	113	70	,	,	PUNCT
aseas-2540	113	71	email	email	NOUN
aseas-2540	113	72	appointment	appointment	NOUN
aseas-2540	113	73	,	,	PUNCT
aseas-2540	113	74	friends	friend	NOUN
aseas-2540	113	75	in	in	ADP
aseas-2540	113	76	networks	network	NOUN
aseas-2540	113	77	,	,	PUNCT
aseas-2540	113	78	logfile	logfile	PROPN
aseas-2540	113	79	activities	activity	NOUN
aseas-2540	113	80	,	,	PUNCT
aseas-2540	113	81	etc	etc	X
aseas-2540	113	82	.	.	X
aseas-2540	114	1	r	r	NOUN
aseas-2540	114	2	eg	eg	NOUN
aseas-2540	114	3	istr	istr	PROPN
aseas-2540	114	4	atio	atio	PROPN
aseas-2540	114	5	n	n	PROPN
aseas-2540	114	6	d	d	PROPN
aseas-2540	114	7	isc	isc	PROPN
aseas-2540	114	8	h	h	PROPN
aseas-2540	114	9	a	a	DET
aseas-2540	114	10	r	r	NOUN
aseas-2540	114	11	g	g	NOUN
aseas-2540	114	12	e	e	NOUN
aseas-2540	114	13	patien	patien	PROPN
aseas-2540	114	14	t	t	PROPN
aseas-2540	114	15	c	c	PROPN
aseas-2540	114	16	a	a	DET
aseas-2540	114	17	r	r	NOUN
aseas-2540	114	18	e	e	NOUN
aseas-2540	114	19	m	m	VERB
aseas-2540	114	20	a	a	DET
aseas-2540	114	21	r	r	NOUN
aseas-2540	114	22	k	k	PROPN
aseas-2540	114	23	etin	etin	NOUN
aseas-2540	114	24	g	g	PROPN
aseas-2540	114	25	ser	ser	PROPN
aseas-2540	114	26	v	v	ADP
aseas-2540	114	27	ic	ic	PROPN
aseas-2540	114	28	e	e	PROPN
aseas-2540	114	29	health	health	NOUN
aseas-2540	114	30	educator	educator	NOUN
aseas-2540	114	31	health	health	NOUN
aseas-2540	114	32	promoter	promoter	NOUN
aseas-2540	114	33	social	social	ADJ
aseas-2540	114	34	commercial	commercial	ADJ
aseas-2540	114	35	marketing	marketing	NOUN
aseas-2540	114	36	team	team	NOUN
aseas-2540	114	37	/	/	SYM
aseas-2540	114	38	/	/	SYM
aseas-2540	114	39	online	online	PROPN
aseas-2540	114	40	health	health	NOUN
aseas-2540	114	41	educatorempowerment	educatorempowerment	NOUN
aseas-2540	114	42	emo	emo	NOUN
aseas-2540	114	43	social	social	ADJ
aseas-2540	114	44	networks	network	NOUN
aseas-2540	114	45	anshari	anshari	NOUN
aseas-2540	114	46	,	,	PUNCT
aseas-2540	114	47	almunawar	almunawar	NOUN
aseas-2540	114	48	,	,	PUNCT
aseas-2540	114	49	low	low	ADJ
aseas-2540	114	50	,	,	PUNCT
aseas-2540	114	51	&	&	CCONJ
aseas-2540	114	52	wint	wint	PROPN
aseas-2540	114	53	customer	customer	NOUN
aseas-2540	114	54	empowerment	empowerment	NOUN
aseas-2540	114	55	in	in	ADP
aseas-2540	114	56	healthcare	healthcare	NOUN
aseas-2540	114	57	organisations	organisation	NOUN
aseas-2540	114	58	through	through	ADP
aseas-2540	114	59	crm	crm	PROPN
aseas-2540	114	60	2.0	2.0	NUM
aseas-2540	114	61	aseas	asea	NOUN
aseas-2540	114	62	5(1	5(1	NUM
aseas-2540	114	63	)	)	PUNCT
aseas-2540	114	64	148	148	NUM
aseas-2540	114	65	149	149	NUM
aseas-2540	114	66	crm	crm	NOUN
aseas-2540	114	67	2.0	2.0	NUM
aseas-2540	114	68	empowers	empower	NOUN
aseas-2540	114	69	patients	patient	NOUN
aseas-2540	114	70	(	(	PUNCT
aseas-2540	114	71	and	and	CCONJ
aseas-2540	114	72	their	their	PRON
aseas-2540	114	73	family	family	NOUN
aseas-2540	114	74	)	)	PUNCT
aseas-2540	114	75	to	to	PART
aseas-2540	114	76	control	control	VERB
aseas-2540	114	77	their	their	PRON
aseas-2540	114	78	own	own	ADJ
aseas-2540	114	79	data	datum	NOUN
aseas-2540	114	80	.	.	PUNCT
aseas-2540	115	1	once	once	SCONJ
aseas-2540	115	2	the	the	DET
aseas-2540	115	3	patient	patient	NOUN
aseas-2540	115	4	registers	register	NOUN
aseas-2540	115	5	for	for	ADP
aseas-2540	115	6	the	the	DET
aseas-2540	115	7	service	service	NOUN
aseas-2540	115	8	from	from	ADP
aseas-2540	115	9	the	the	DET
aseas-2540	115	10	healthcare	healthcare	NOUN
aseas-2540	115	11	provider	provider	NOUN
aseas-2540	115	12	,	,	PUNCT
aseas-2540	115	13	it	it	PRON
aseas-2540	115	14	will	will	AUX
aseas-2540	115	15	enable	enable	VERB
aseas-2540	115	16	him	he	PRON
aseas-2540	115	17	/	/	SYM
aseas-2540	115	18	her	she	PRON
aseas-2540	115	19	to	to	PART
aseas-2540	115	20	enjoy	enjoy	VERB
aseas-2540	115	21	the	the	DET
aseas-2540	115	22	benefits	benefit	NOUN
aseas-2540	115	23	of	of	ADP
aseas-2540	115	24	a	a	DET
aseas-2540	115	25	personalised	personalised	ADJ
aseas-2540	115	26	e	e	NOUN
aseas-2540	115	27	-	-	ADJ
aseas-2540	115	28	health	health	NOUN
aseas-2540	115	29	system	system	NOUN
aseas-2540	115	30	with	with	ADP
aseas-2540	115	31	crm	crm	PROPN
aseas-2540	115	32	2.0	2.0	NUM
aseas-2540	115	33	as	as	ADP
aseas-2540	115	34	the	the	DET
aseas-2540	115	35	frontline	frontline	NOUN
aseas-2540	115	36	of	of	ADP
aseas-2540	115	37	the	the	DET
aseas-2540	115	38	system	system	NOUN
aseas-2540	115	39	.	.	PUNCT
aseas-2540	116	1	authorisation	authorisation	NOUN
aseas-2540	116	2	will	will	AUX
aseas-2540	116	3	be	be	AUX
aseas-2540	116	4	provided	provide	VERB
aseas-2540	116	5	for	for	ADP
aseas-2540	116	6	each	each	DET
aseas-2540	116	7	patient	patient	NOUN
aseas-2540	116	8	.	.	PUNCT
aseas-2540	117	1	hence	hence	ADV
aseas-2540	117	2	,	,	PUNCT
aseas-2540	117	3	the	the	DET
aseas-2540	117	4	authorisation	authorisation	NOUN
aseas-2540	117	5	and	and	CCONJ
aseas-2540	117	6	self	self	NOUN
aseas-2540	117	7	-	-	PUNCT
aseas-2540	117	8	managed	manage	VERB
aseas-2540	117	9	account	account	NOUN
aseas-2540	117	10	/	/	SYM
aseas-2540	117	11	service	service	NOUN
aseas-2540	117	12	grant	grant	VERB
aseas-2540	117	13	the	the	DET
aseas-2540	117	14	access	access	NOUN
aseas-2540	117	15	to	to	ADP
aseas-2540	117	16	all	all	DET
aseas-2540	117	17	applications	application	NOUN
aseas-2540	117	18	and	and	CCONJ
aseas-2540	117	19	data	datum	NOUN
aseas-2540	117	20	offered	offer	VERB
aseas-2540	117	21	by	by	ADP
aseas-2540	117	22	the	the	DET
aseas-2540	117	23	system	system	NOUN
aseas-2540	117	24	.	.	PUNCT
aseas-2540	118	1	technical	technical	ADJ
aseas-2540	118	2	assistance	assistance	NOUN
aseas-2540	118	3	is	be	AUX
aseas-2540	118	4	provided	provide	VERB
aseas-2540	118	5	by	by	ADP
aseas-2540	118	6	the	the	DET
aseas-2540	118	7	manual	manual	NOUN
aseas-2540	118	8	or	or	CCONJ
aseas-2540	118	9	by	by	ADP
aseas-2540	118	10	a	a	DET
aseas-2540	118	11	health	health	NOUN
aseas-2540	118	12	informatics	informatics	NOUN
aseas-2540	118	13	officer	officer	NOUN
aseas-2540	118	14	(	(	PUNCT
aseas-2540	118	15	just	just	ADV
aseas-2540	118	16	like	like	ADP
aseas-2540	118	17	any	any	DET
aseas-2540	118	18	other	other	ADJ
aseas-2540	118	19	customer	customer	NOUN
aseas-2540	118	20	service	service	NOUN
aseas-2540	118	21	in	in	ADP
aseas-2540	118	22	business	business	NOUN
aseas-2540	118	23	/	/	SYM
aseas-2540	118	24	organisation	organisation	NOUN
aseas-2540	118	25	)	)	PUNCT
aseas-2540	118	26	,	,	PUNCT
aseas-2540	118	27	who	who	PRON
aseas-2540	118	28	is	be	AUX
aseas-2540	118	29	available	available	ADJ
aseas-2540	118	30	online	online	ADV
aseas-2540	118	31	and	and	CCONJ
aseas-2540	118	32	assists	assist	VERB
aseas-2540	118	33	patients	patient	NOUN
aseas-2540	118	34	and	and	CCONJ
aseas-2540	118	35	their	their	PRON
aseas-2540	118	36	family	family	NOUN
aseas-2540	118	37	in	in	ADP
aseas-2540	118	38	utilising	utilise	VERB
aseas-2540	118	39	the	the	DET
aseas-2540	118	40	system	system	NOUN
aseas-2540	118	41	.	.	PUNCT
aseas-2540	119	1	furthermore	furthermore	ADV
aseas-2540	119	2	,	,	PUNCT
aseas-2540	119	3	since	since	SCONJ
aseas-2540	119	4	all	all	DET
aseas-2540	119	5	information	information	NOUN
aseas-2540	119	6	(	(	PUNCT
aseas-2540	119	7	medical	medical	ADJ
aseas-2540	119	8	record	record	NOUN
aseas-2540	119	9	)	)	PUNCT
aseas-2540	119	10	can	can	AUX
aseas-2540	119	11	be	be	AUX
aseas-2540	119	12	accessed	access	VERB
aseas-2540	119	13	online	online	ADV
aseas-2540	119	14	anywhere	anywhere	ADV
aseas-2540	119	15	and	and	CCONJ
aseas-2540	119	16	at	at	ADP
aseas-2540	119	17	any	any	DET
aseas-2540	119	18	time	time	NOUN
aseas-2540	119	19	,	,	PUNCT
aseas-2540	119	20	it	it	PRON
aseas-2540	119	21	can	can	AUX
aseas-2540	119	22	contribute	contribute	VERB
aseas-2540	119	23	to	to	ADP
aseas-2540	119	24	a	a	DET
aseas-2540	119	25	collaborative	collaborative	ADJ
aseas-2540	119	26	treatment	treatment	NOUN
aseas-2540	119	27	in	in	ADP
aseas-2540	119	28	telemedicine	telemedicine	NOUN
aseas-2540	119	29	.	.	PUNCT
aseas-2540	120	1	this	this	DET
aseas-2540	120	2	feature	feature	NOUN
aseas-2540	120	3	refers	refer	VERB
aseas-2540	120	4	to	to	ADP
aseas-2540	120	5	the	the	DET
aseas-2540	120	6	empowerment	empowerment	NOUN
aseas-2540	120	7	through	through	ADP
aseas-2540	120	8	emo	emo	NOUN
aseas-2540	120	9	(	(	PUNCT
aseas-2540	120	10	see	see	VERB
aseas-2540	120	11	figure	figure	NOUN
aseas-2540	120	12	1	1	NUM
aseas-2540	120	13	and	and	CCONJ
aseas-2540	120	14	table	table	NOUN
aseas-2540	120	15	3	3	NUM
aseas-2540	120	16	)	)	PUNCT
aseas-2540	120	17	.	.	PUNCT
aseas-2540	121	1	the	the	DET
aseas-2540	121	2	model	model	NOUN
aseas-2540	121	3	adopts	adopt	VERB
aseas-2540	121	4	a	a	DET
aseas-2540	121	5	modular	modular	ADJ
aseas-2540	121	6	approach	approach	NOUN
aseas-2540	121	7	;	;	PUNCT
aseas-2540	121	8	it	it	PRON
aseas-2540	121	9	will	will	AUX
aseas-2540	121	10	assist	assist	VERB
aseas-2540	121	11	a	a	DET
aseas-2540	121	12	healthcare	healthcare	NOUN
aseas-2540	121	13	provider	provider	NOUN
aseas-2540	121	14	to	to	PART
aseas-2540	121	15	initiate	initiate	VERB
aseas-2540	121	16	empowerment	empowerment	NOUN
aseas-2540	121	17	by	by	ADP
aseas-2540	121	18	stages	stage	NOUN
aseas-2540	121	19	,	,	PUNCT
aseas-2540	121	20	and	and	CCONJ
aseas-2540	121	21	measure	measure	VERB
aseas-2540	121	22	the	the	DET
aseas-2540	121	23	performance	performance	NOUN
aseas-2540	121	24	gradually	gradually	ADV
aseas-2540	121	25	.	.	PUNCT
aseas-2540	122	1	some	some	PRON
aseas-2540	122	2	of	of	ADP
aseas-2540	122	3	the	the	DET
aseas-2540	122	4	features	feature	NOUN
aseas-2540	122	5	available	available	ADJ
aseas-2540	122	6	to	to	ADP
aseas-2540	122	7	the	the	DET
aseas-2540	122	8	users	user	NOUN
aseas-2540	122	9	include	include	VERB
aseas-2540	122	10	the	the	DET
aseas-2540	122	11	update	update	NOUN
aseas-2540	122	12	of	of	ADP
aseas-2540	122	13	personal	personal	ADJ
aseas-2540	122	14	data	datum	NOUN
aseas-2540	122	15	,	,	PUNCT
aseas-2540	122	16	access	access	NOUN
aseas-2540	122	17	to	to	ADP
aseas-2540	122	18	medical	medical	ADJ
aseas-2540	122	19	records	record	NOUN
aseas-2540	122	20	and	and	CCONJ
aseas-2540	122	21	history	history	NOUN
aseas-2540	122	22	(	(	PUNCT
aseas-2540	122	23	medical	medical	ADJ
aseas-2540	122	24	treatment	treatment	NOUN
aseas-2540	122	25	received	receive	VERB
aseas-2540	122	26	,	,	PUNCT
aseas-2540	122	27	medicine	medicine	NOUN
aseas-2540	122	28	consumption	consumption	NOUN
aseas-2540	122	29	history	history	NOUN
aseas-2540	122	30	,	,	PUNCT
aseas-2540	122	31	family	family	NOUN
aseas-2540	122	32	illness	illness	NOUN
aseas-2540	122	33	history	history	NOUN
aseas-2540	122	34	,	,	PUNCT
aseas-2540	122	35	genetic	genetic	ADJ
aseas-2540	122	36	,	,	PUNCT
aseas-2540	122	37	medical	medical	ADJ
aseas-2540	122	38	imaging	imaging	NOUN
aseas-2540	122	39	,	,	PUNCT
aseas-2540	122	40	x	x	NOUN
aseas-2540	122	41	-	-	NOUN
aseas-2540	122	42	ray	ray	NOUN
aseas-2540	122	43	and	and	CCONJ
aseas-2540	122	44	so	so	ADV
aseas-2540	122	45	forth	forth	ADV
aseas-2540	122	46	)	)	PUNCT
aseas-2540	122	47	,	,	PUNCT
aseas-2540	122	48	preference	preference	NOUN
aseas-2540	122	49	services	service	NOUN
aseas-2540	122	50	,	,	PUNCT
aseas-2540	122	51	transaction	transaction	NOUN
aseas-2540	122	52	,	,	PUNCT
aseas-2540	122	53	payment	payment	NOUN
aseas-2540	122	54	/	/	SYM
aseas-2540	122	55	billing	billing	NOUN
aseas-2540	122	56	data	datum	NOUN
aseas-2540	122	57	,	,	PUNCT
aseas-2540	122	58	activities	activity	NOUN
aseas-2540	122	59	,	,	PUNCT
aseas-2540	122	60	personal	personal	ADJ
aseas-2540	122	61	health	health	NOUN
aseas-2540	122	62	promotion	promotion	NOUN
aseas-2540	122	63	and	and	CCONJ
aseas-2540	122	64	education	education	NOUN
aseas-2540	122	65	,	,	PUNCT
aseas-2540	122	66	e	e	NOUN
aseas-2540	122	67	-	-	NOUN
aseas-2540	122	68	mail	mail	NOUN
aseas-2540	122	69	,	,	PUNCT
aseas-2540	122	70	appointment	appointment	NOUN
aseas-2540	122	71	,	,	PUNCT
aseas-2540	122	72	friend	friend	NOUN
aseas-2540	122	73	in	in	ADP
aseas-2540	122	74	networks	network	NOUN
aseas-2540	122	75	,	,	PUNCT
aseas-2540	122	76	forums	forum	NOUN
aseas-2540	122	77	,	,	PUNCT
aseas-2540	122	78	chatting	chat	VERB
aseas-2540	122	79	and	and	CCONJ
aseas-2540	122	80	so	so	ADV
aseas-2540	122	81	forth	forth	ADV
aseas-2540	122	82	.	.	PUNCT
aseas-2540	123	1	finally	finally	ADV
aseas-2540	123	2	,	,	PUNCT
aseas-2540	123	3	a	a	DET
aseas-2540	123	4	healthcare	healthcare	NOUN
aseas-2540	123	5	business	business	NOUN
aseas-2540	123	6	scenario	scenario	NOUN
aseas-2540	123	7	is	be	AUX
aseas-2540	123	8	a	a	DET
aseas-2540	123	9	critical	critical	ADJ
aseas-2540	123	10	process	process	NOUN
aseas-2540	123	11	that	that	PRON
aseas-2540	123	12	affects	affect	VERB
aseas-2540	123	13	personal	personal	ADJ
aseas-2540	123	14	health	health	NOUN
aseas-2540	123	15	as	as	ADV
aseas-2540	123	16	much	much	ADV
aseas-2540	123	17	as	as	SCONJ
aseas-2540	123	18	it	it	PRON
aseas-2540	123	19	affects	affect	VERB
aseas-2540	123	20	healthcare	healthcare	NOUN
aseas-2540	123	21	organisations	organisation	NOUN
aseas-2540	123	22	.	.	PUNCT
aseas-2540	124	1	it	it	PRON
aseas-2540	124	2	is	be	AUX
aseas-2540	124	3	important	important	ADJ
aseas-2540	124	4	for	for	SCONJ
aseas-2540	124	5	healthcare	healthcare	NOUN
aseas-2540	124	6	organisations	organisation	NOUN
aseas-2540	124	7	to	to	PART
aseas-2540	124	8	ensure	ensure	VERB
aseas-2540	124	9	that	that	SCONJ
aseas-2540	124	10	crm	crm	PROPN
aseas-2540	124	11	2.0	2.0	NUM
aseas-2540	124	12	is	be	AUX
aseas-2540	124	13	fully	fully	ADV
aseas-2540	124	14	utilised	utilise	VERB
aseas-2540	124	15	by	by	ADP
aseas-2540	124	16	their	their	PRON
aseas-2540	124	17	customers	customer	NOUN
aseas-2540	124	18	.	.	PUNCT
aseas-2540	125	1	patients	patient	NOUN
aseas-2540	125	2	need	need	VERB
aseas-2540	125	3	to	to	PART
aseas-2540	125	4	collaborate	collaborate	VERB
aseas-2540	125	5	with	with	ADP
aseas-2540	125	6	healthcare	healthcare	NOUN
aseas-2540	125	7	providers	provider	NOUN
aseas-2540	125	8	in	in	ADP
aseas-2540	125	9	order	order	NOUN
aseas-2540	125	10	to	to	PART
aseas-2540	125	11	gain	gain	VERB
aseas-2540	125	12	sufficient	sufficient	ADJ
aseas-2540	125	13	know	know	NOUN
aseas-2540	125	14	-	-	PUNCT
aseas-2540	125	15	how	how	NOUN
aseas-2540	125	16	to	to	PART
aseas-2540	125	17	use	use	VERB
aseas-2540	125	18	electronic	electronic	ADJ
aseas-2540	125	19	and	and	CCONJ
aseas-2540	125	20	online	online	ADJ
aseas-2540	125	21	services	service	NOUN
aseas-2540	125	22	effectively	effectively	ADV
aseas-2540	125	23	.	.	PUNCT
aseas-2540	126	1	to	to	PART
aseas-2540	126	2	support	support	VERB
aseas-2540	126	3	this	this	DET
aseas-2540	126	4	function	function	NOUN
aseas-2540	126	5	,	,	PUNCT
aseas-2540	126	6	we	we	PRON
aseas-2540	126	7	propose	propose	VERB
aseas-2540	126	8	an	an	DET
aseas-2540	126	9	online	online	ADJ
aseas-2540	126	10	health	health	NOUN
aseas-2540	126	11	educator	educator	NOUN
aseas-2540	126	12	which	which	PRON
aseas-2540	126	13	enables	enable	VERB
aseas-2540	126	14	patients	patient	NOUN
aseas-2540	126	15	to	to	PART
aseas-2540	126	16	attain	attain	VERB
aseas-2540	126	17	a	a	DET
aseas-2540	126	18	better	well	ADJ
aseas-2540	126	19	knowledge	knowledge	NOUN
aseas-2540	126	20	and	and	CCONJ
aseas-2540	126	21	control	control	NOUN
aseas-2540	126	22	over	over	ADP
aseas-2540	126	23	their	their	PRON
aseas-2540	126	24	health	health	NOUN
aseas-2540	126	25	data	datum	NOUN
aseas-2540	126	26	,	,	PUNCT
aseas-2540	126	27	and	and	CCONJ
aseas-2540	126	28	yet	yet	ADV
aseas-2540	126	29	,	,	PUNCT
aseas-2540	126	30	contributes	contribute	VERB
aseas-2540	126	31	to	to	ADP
aseas-2540	126	32	the	the	DET
aseas-2540	126	33	basic	basic	ADJ
aseas-2540	126	34	communication	communication	NOUN
aseas-2540	126	35	between	between	ADP
aseas-2540	126	36	patients	patient	NOUN
aseas-2540	126	37	and	and	CCONJ
aseas-2540	126	38	healthcare	healthcare	NOUN
aseas-2540	126	39	providers	provider	NOUN
aseas-2540	126	40	.	.	PUNCT
aseas-2540	127	1	additionally	additionally	ADV
aseas-2540	127	2	,	,	PUNCT
aseas-2540	127	3	the	the	DET
aseas-2540	127	4	online	online	ADJ
aseas-2540	127	5	health	health	NOUN
aseas-2540	127	6	educator	educator	NOUN
aseas-2540	127	7	determines	determine	VERB
aseas-2540	127	8	the	the	DET
aseas-2540	127	9	success	success	NOUN
aseas-2540	127	10	of	of	ADP
aseas-2540	127	11	the	the	DET
aseas-2540	127	12	implementation	implementation	NOUN
aseas-2540	127	13	as	as	SCONJ
aseas-2540	127	14	it	it	PRON
aseas-2540	127	15	ensures	ensure	VERB
aseas-2540	127	16	that	that	SCONJ
aseas-2540	127	17	there	there	PRON
aseas-2540	127	18	is	be	VERB
aseas-2540	127	19	a	a	DET
aseas-2540	127	20	group	group	NOUN
aseas-2540	127	21	of	of	ADP
aseas-2540	127	22	staff	staff	NOUN
aseas-2540	127	23	dedicated	dedicate	VERB
aseas-2540	127	24	to	to	PART
aseas-2540	127	25	guarantee	guarantee	VERB
aseas-2540	127	26	that	that	SCONJ
aseas-2540	127	27	e	e	NOUN
aseas-2540	127	28	-	-	ADJ
aseas-2540	127	29	health	health	ADJ
aseas-2540	127	30	services	service	NOUN
aseas-2540	127	31	are	be	AUX
aseas-2540	127	32	managed	manage	VERB
aseas-2540	127	33	in	in	ADP
aseas-2540	127	34	a	a	DET
aseas-2540	127	35	professional	professional	ADJ
aseas-2540	127	36	way	way	NOUN
aseas-2540	127	37	.	.	PUNCT
aseas-2540	128	1	aseas	asea	NOUN
aseas-2540	128	2	5(1	5(1	NUM
aseas-2540	128	3	)	)	PUNCT
aseas-2540	128	4	148	148	NUM
aseas-2540	128	5	149	149	NUM
aseas-2540	128	6	conclusion	conclusion	NOUN
aseas-2540	128	7	patient	patient	ADJ
aseas-2540	128	8	expectations	expectation	NOUN
aseas-2540	128	9	in	in	ADP
aseas-2540	128	10	healthcare	healthcare	NOUN
aseas-2540	128	11	are	be	AUX
aseas-2540	128	12	high	high	ADJ
aseas-2540	128	13	,	,	PUNCT
aseas-2540	128	14	and	and	CCONJ
aseas-2540	128	15	this	this	PRON
aseas-2540	128	16	creates	create	VERB
aseas-2540	128	17	a	a	DET
aseas-2540	128	18	serious	serious	ADJ
aseas-2540	128	19	challenge	challenge	NOUN
aseas-2540	128	20	for	for	ADP
aseas-2540	128	21	healthcare	healthcare	NOUN
aseas-2540	128	22	providers	provider	NOUN
aseas-2540	128	23	.	.	PUNCT
aseas-2540	129	1	in	in	ADP
aseas-2540	129	2	this	this	DET
aseas-2540	129	3	article	article	NOUN
aseas-2540	129	4	,	,	PUNCT
aseas-2540	129	5	we	we	PRON
aseas-2540	129	6	suggest	suggest	VERB
aseas-2540	129	7	a	a	DET
aseas-2540	129	8	model	model	NOUN
aseas-2540	129	9	to	to	PART
aseas-2540	129	10	address	address	VERB
aseas-2540	129	11	patients	patient	NOUN
aseas-2540	129	12	’	'	PUNCT
aseas-2540	129	13	demand	demand	NOUN
aseas-2540	129	14	by	by	ADP
aseas-2540	129	15	combining	combine	VERB
aseas-2540	129	16	the	the	DET
aseas-2540	129	17	concept	concept	NOUN
aseas-2540	129	18	of	of	ADP
aseas-2540	129	19	value	value	NOUN
aseas-2540	129	20	chain	chain	NOUN
aseas-2540	129	21	and	and	CCONJ
aseas-2540	129	22	value	value	NOUN
aseas-2540	129	23	configuration	configuration	NOUN
aseas-2540	129	24	in	in	ADP
aseas-2540	129	25	healthcare	healthcare	NOUN
aseas-2540	129	26	organisations	organisation	NOUN
aseas-2540	129	27	,	,	PUNCT
aseas-2540	129	28	crm	crm	PROPN
aseas-2540	129	29	,	,	PUNCT
aseas-2540	129	30	and	and	CCONJ
aseas-2540	129	31	social	social	ADJ
aseas-2540	129	32	networks	network	NOUN
aseas-2540	129	33	.	.	PUNCT
aseas-2540	130	1	the	the	DET
aseas-2540	130	2	model	model	NOUN
aseas-2540	130	3	incorporates	incorporate	VERB
aseas-2540	130	4	customer	customer	NOUN
aseas-2540	130	5	empowerment	empowerment	NOUN
aseas-2540	130	6	through	through	ADP
aseas-2540	130	7	healthcare	healthcare	NOUN
aseas-2540	130	8	organisation	organisation	NOUN
aseas-2540	130	9	to	to	PART
aseas-2540	130	10	patient	patient	VERB
aseas-2540	130	11	as	as	ADV
aseas-2540	130	12	well	well	ADV
aseas-2540	130	13	as	as	ADP
aseas-2540	130	14	patient	patient	ADJ
aseas-2540	130	15	to	to	ADP
aseas-2540	130	16	patient	patient	ADJ
aseas-2540	130	17	relationships	relationship	NOUN
aseas-2540	130	18	.	.	PUNCT
aseas-2540	131	1	recent	recent	ADJ
aseas-2540	131	2	web	web	NOUN
aseas-2540	131	3	technology	technology	NOUN
aseas-2540	131	4	offers	offer	VERB
aseas-2540	131	5	a	a	DET
aseas-2540	131	6	broader	broad	ADJ
aseas-2540	131	7	outlook	outlook	NOUN
aseas-2540	131	8	on	on	ADP
aseas-2540	131	9	customers	customer	NOUN
aseas-2540	131	10	’	’	PART
aseas-2540	131	11	empowerment	empowerment	NOUN
aseas-2540	131	12	in	in	ADP
aseas-2540	131	13	many	many	ADJ
aseas-2540	131	14	ways	way	NOUN
aseas-2540	131	15	and	and	CCONJ
aseas-2540	131	16	levels	level	NOUN
aseas-2540	131	17	depend	depend	VERB
aseas-2540	131	18	on	on	ADP
aseas-2540	131	19	the	the	DET
aseas-2540	131	20	needs	need	NOUN
aseas-2540	131	21	and	and	CCONJ
aseas-2540	131	22	policies	policy	NOUN
aseas-2540	131	23	of	of	ADP
aseas-2540	131	24	the	the	DET
aseas-2540	131	25	organisations	organisation	NOUN
aseas-2540	131	26	.	.	PUNCT
aseas-2540	132	1	these	these	DET
aseas-2540	132	2	range	range	NOUN
aseas-2540	132	3	from	from	ADP
aseas-2540	132	4	digitalising	digitalise	VERB
aseas-2540	132	5	medical	medical	ADJ
aseas-2540	132	6	records	record	NOUN
aseas-2540	132	7	to	to	ADP
aseas-2540	132	8	the	the	DET
aseas-2540	132	9	customers	customer	NOUN
aseas-2540	132	10	’	’	PART
aseas-2540	132	11	ability	ability	NOUN
aseas-2540	132	12	in	in	ADP
aseas-2540	132	13	accessing	access	VERB
aseas-2540	132	14	their	their	PRON
aseas-2540	132	15	ehr	ehr	NOUN
aseas-2540	132	16	.	.	PUNCT
aseas-2540	133	1	we	we	PRON
aseas-2540	133	2	conducted	conduct	VERB
aseas-2540	133	3	a	a	DET
aseas-2540	133	4	survey	survey	NOUN
aseas-2540	133	5	to	to	PART
aseas-2540	133	6	verify	verify	VERB
aseas-2540	133	7	our	our	PRON
aseas-2540	133	8	empowerment	empowerment	NOUN
aseas-2540	133	9	features	feature	NOUN
aseas-2540	133	10	established	establish	VERB
aseas-2540	133	11	in	in	ADP
aseas-2540	133	12	the	the	DET
aseas-2540	133	13	crm	crm	PROPN
aseas-2540	133	14	2.0	2.0	NUM
aseas-2540	133	15	model	model	NOUN
aseas-2540	133	16	.	.	PUNCT
aseas-2540	134	1	the	the	DET
aseas-2540	134	2	result	result	NOUN
aseas-2540	134	3	of	of	ADP
aseas-2540	134	4	the	the	DET
aseas-2540	134	5	survey	survey	NOUN
aseas-2540	134	6	confirms	confirm	VERB
aseas-2540	134	7	that	that	SCONJ
aseas-2540	134	8	customers	customer	NOUN
aseas-2540	134	9	prefer	prefer	VERB
aseas-2540	134	10	the	the	DET
aseas-2540	134	11	empowerment	empowerment	NOUN
aseas-2540	134	12	features	feature	VERB
aseas-2540	134	13	deriving	derive	VERB
aseas-2540	134	14	from	from	ADP
aseas-2540	134	15	the	the	DET
aseas-2540	134	16	model	model	NOUN
aseas-2540	134	17	.	.	PUNCT
aseas-2540	135	1	they	they	PRON
aseas-2540	135	2	prefer	prefer	VERB
aseas-2540	135	3	to	to	PART
aseas-2540	135	4	have	have	VERB
aseas-2540	135	5	control	control	NOUN
aseas-2540	135	6	over	over	ADP
aseas-2540	135	7	information	information	NOUN
aseas-2540	135	8	on	on	ADP
aseas-2540	135	9	their	their	PRON
aseas-2540	135	10	health	health	NOUN
aseas-2540	135	11	and	and	CCONJ
aseas-2540	135	12	over	over	ADP
aseas-2540	135	13	applications	application	NOUN
aseas-2540	135	14	that	that	PRON
aseas-2540	135	15	may	may	AUX
aseas-2540	135	16	affect	affect	VERB
aseas-2540	135	17	their	their	PRON
aseas-2540	135	18	health	health	NOUN
aseas-2540	135	19	.	.	PUNCT
aseas-2540	136	1	moreover	moreover	ADV
aseas-2540	136	2	,	,	PUNCT
aseas-2540	136	3	it	it	PRON
aseas-2540	136	4	also	also	ADV
aseas-2540	136	5	confirms	confirm	VERB
aseas-2540	136	6	that	that	SCONJ
aseas-2540	136	7	the	the	DET
aseas-2540	136	8	availability	availability	NOUN
aseas-2540	136	9	of	of	ADP
aseas-2540	136	10	an	an	DET
aseas-2540	136	11	online	online	ADJ
aseas-2540	136	12	health	health	NOUN
aseas-2540	136	13	educator	educator	NOUN
aseas-2540	136	14	proposed	propose	VERB
aseas-2540	136	15	in	in	ADP
aseas-2540	136	16	the	the	DET
aseas-2540	136	17	model	model	NOUN
aseas-2540	136	18	is	be	AUX
aseas-2540	136	19	important	important	ADJ
aseas-2540	136	20	in	in	ADP
aseas-2540	136	21	order	order	NOUN
aseas-2540	136	22	to	to	PART
aseas-2540	136	23	achieve	achieve	VERB
aseas-2540	136	24	the	the	DET
aseas-2540	136	25	goals	goal	NOUN
aseas-2540	136	26	of	of	ADP
aseas-2540	136	27	e	e	NOUN
aseas-2540	136	28	-	-	NOUN
aseas-2540	136	29	health	health	NOUN
aseas-2540	136	30	in	in	ADP
aseas-2540	136	31	educating	educate	VERB
aseas-2540	136	32	and	and	CCONJ
aseas-2540	136	33	promoting	promote	VERB
aseas-2540	136	34	better	well	ADJ
aseas-2540	136	35	health	health	NOUN
aseas-2540	136	36	to	to	ADP
aseas-2540	136	37	customers	customer	NOUN
aseas-2540	136	38	.	.	PUNCT
aseas-2540	137	1	crm	crm	PROPN
aseas-2540	137	2	2.0	2.0	NUM
aseas-2540	137	3	shares	share	NOUN
aseas-2540	137	4	the	the	DET
aseas-2540	137	5	exceptional	exceptional	ADJ
aseas-2540	137	6	capabilities	capability	NOUN
aseas-2540	137	7	of	of	ADP
aseas-2540	137	8	social	social	ADJ
aseas-2540	137	9	media	medium	NOUN
aseas-2540	137	10	and	and	CCONJ
aseas-2540	137	11	social	social	ADJ
aseas-2540	137	12	networks	network	NOUN
aseas-2540	137	13	that	that	PRON
aseas-2540	137	14	provide	provide	VERB
aseas-2540	137	15	a	a	DET
aseas-2540	137	16	new	new	ADJ
aseas-2540	137	17	approach	approach	NOUN
aseas-2540	137	18	which	which	PRON
aseas-2540	137	19	transcends	transcend	VERB
aseas-2540	137	20	traditional	traditional	ADJ
aseas-2540	137	21	crm	crm	PROPN
aseas-2540	137	22	.	.	PUNCT
aseas-2540	138	1	the	the	DET
aseas-2540	138	2	majority	majority	NOUN
aseas-2540	138	3	of	of	ADP
aseas-2540	138	4	respondents	respondent	NOUN
aseas-2540	138	5	agreed	agree	VERB
aseas-2540	138	6	that	that	SCONJ
aseas-2540	138	7	both	both	PRON
aseas-2540	138	8	social	social	ADJ
aseas-2540	138	9	networks	network	NOUN
aseas-2540	138	10	and	and	CCONJ
aseas-2540	138	11	social	social	ADJ
aseas-2540	138	12	support	support	NOUN
aseas-2540	138	13	online	online	ADV
aseas-2540	138	14	should	should	AUX
aseas-2540	138	15	be	be	AUX
aseas-2540	138	16	part	part	NOUN
aseas-2540	138	17	of	of	ADP
aseas-2540	138	18	an	an	DET
aseas-2540	138	19	e	e	NOUN
aseas-2540	138	20	-	-	ADJ
aseas-2540	138	21	health	health	NOUN
aseas-2540	138	22	system	system	NOUN
aseas-2540	138	23	.	.	PUNCT
aseas-2540	139	1	the	the	DET
aseas-2540	139	2	future	future	ADJ
aseas-2540	139	3	direction	direction	NOUN
aseas-2540	139	4	of	of	ADP
aseas-2540	139	5	the	the	DET
aseas-2540	139	6	study	study	NOUN
aseas-2540	139	7	is	be	AUX
aseas-2540	139	8	to	to	PART
aseas-2540	139	9	design	design	VERB
aseas-2540	139	10	a	a	DET
aseas-2540	139	11	prototype	prototype	NOUN
aseas-2540	139	12	based	base	VERB
aseas-2540	139	13	on	on	ADP
aseas-2540	139	14	our	our	PRON
aseas-2540	139	15	model	model	NOUN
aseas-2540	139	16	.	.	PUNCT
aseas-2540	140	1	the	the	DET
aseas-2540	140	2	prototype	prototype	NOUN
aseas-2540	140	3	will	will	AUX
aseas-2540	140	4	be	be	AUX
aseas-2540	140	5	used	use	VERB
aseas-2540	140	6	to	to	PART
aseas-2540	140	7	validate	validate	VERB
aseas-2540	140	8	our	our	PRON
aseas-2540	140	9	model	model	NOUN
aseas-2540	140	10	and	and	CCONJ
aseas-2540	140	11	to	to	PART
aseas-2540	140	12	confirm	confirm	VERB
aseas-2540	140	13	that	that	SCONJ
aseas-2540	140	14	the	the	DET
aseas-2540	140	15	empowerment	empowerment	NOUN
aseas-2540	140	16	featured	feature	VERB
aseas-2540	140	17	in	in	ADP
aseas-2540	140	18	an	an	DET
aseas-2540	140	19	e	e	NOUN
aseas-2540	140	20	-	-	ADJ
aseas-2540	140	21	health	health	NOUN
aseas-2540	140	22	system	system	NOUN
aseas-2540	140	23	is	be	AUX
aseas-2540	140	24	essential	essential	ADJ
aseas-2540	140	25	and	and	CCONJ
aseas-2540	140	26	highly	highly	ADV
aseas-2540	140	27	recommended	recommend	VERB
aseas-2540	140	28	.	.	PUNCT
aseas-2540	141	1	anshari	anshari	NOUN
aseas-2540	141	2	,	,	PUNCT
aseas-2540	141	3	almunawar	almunawar	NOUN
aseas-2540	141	4	,	,	PUNCT
aseas-2540	141	5	low	low	ADJ
aseas-2540	141	6	,	,	PUNCT
aseas-2540	141	7	&	&	CCONJ
aseas-2540	141	8	wint	wint	PROPN
aseas-2540	141	9	customer	customer	NOUN
aseas-2540	141	10	empowerment	empowerment	NOUN
aseas-2540	141	11	in	in	ADP
aseas-2540	141	12	healthcare	healthcare	NOUN
aseas-2540	141	13	organisations	organisation	NOUN
aseas-2540	141	14	through	through	ADP
aseas-2540	141	15	crm	crm	PROPN
aseas-2540	141	16	2.0	2.0	NUM
aseas-2540	141	17	aseas	asea	NOUN
aseas-2540	141	18	5(1	5(1	NUM
aseas-2540	141	19	)	)	PUNCT
aseas-2540	141	20	150	150	NUM
aseas-2540	141	21	151	151	NUM
aseas-2540	141	22	references	reference	NOUN
aseas-2540	141	23	aiti	aiti	NOUN
aseas-2540	141	24	(	(	PUNCT
aseas-2540	141	25	2010	2010	NUM
aseas-2540	141	26	)	)	PUNCT
aseas-2540	141	27	.	.	PUNCT
aseas-2540	142	1	brunei	brunei	PROPN
aseas-2540	142	2	darussalam	darussalam	PROPN
aseas-2540	142	3	household	household	PROPN
aseas-2540	142	4	ict	ict	PROPN
aseas-2540	142	5	survey	survey	NOUN
aseas-2540	142	6	report	report	NOUN
aseas-2540	142	7	2010	2010	NUM
aseas-2540	142	8	.	.	PUNCT
aseas-2540	143	1	brunei	brunei	PROPN
aseas-2540	143	2	darussalam	darussalam	PROPN
aseas-2540	143	3	:	:	PUNCT
aseas-2540	143	4	authority	authority	NOUN
aseas-2540	143	5	for	for	ADP
aseas-2540	143	6	infocommunications	infocommunication	NOUN
aseas-2540	143	7	technology	technology	NOUN
aseas-2540	143	8	industry	industry	NOUN
aseas-2540	143	9	of	of	ADP
aseas-2540	143	10	brunei	brunei	PROPN
aseas-2540	143	11	darussalam	darussalam	PROPN
aseas-2540	143	12	.	.	PUNCT
aseas-2540	144	1	anderson	anderson	PROPN
aseas-2540	144	2	,	,	PUNCT
aseas-2540	144	3	r.	r.	PROPN
aseas-2540	144	4	m.	m.	PROPN
aseas-2540	144	5	,	,	PUNCT
aseas-2540	144	6	funnel	funnel	NOUN
aseas-2540	144	7	,	,	PUNCT
aseas-2540	144	8	m.	m.	NOUN
aseas-2540	144	9	m.	m.	NOUN
aseas-2540	144	10	,	,	PUNCT
aseas-2540	144	11	butler	butler	NOUN
aseas-2540	144	12	,	,	PUNCT
aseas-2540	144	13	p.	p.	NOUN
aseas-2540	144	14	m.	m.	NOUN
aseas-2540	144	15	,	,	PUNCT
aseas-2540	144	16	arnold	arnold	PROPN
aseas-2540	144	17	,	,	PUNCT
aseas-2540	144	18	m.	m.	NOUN
aseas-2540	144	19	s.	s.	PROPN
aseas-2540	144	20	,	,	PUNCT
aseas-2540	144	21	fitzgerald	fitzgerald	PROPN
aseas-2540	144	22	,	,	PUNCT
aseas-2540	144	23	j.	j.	PROPN
aseas-2540	144	24	t.	t.	PROPN
aseas-2540	144	25	,	,	PUNCT
aseas-2540	144	26	&	&	CCONJ
aseas-2540	144	27	feste	feste	PROPN
aseas-2540	144	28	,	,	PUNCT
aseas-2540	144	29	c.	c.	PROPN
aseas-2540	144	30	(	(	PUNCT
aseas-2540	144	31	1995	1995	NUM
aseas-2540	144	32	)	)	PUNCT
aseas-2540	144	33	.	.	PUNCT
aseas-2540	145	1	patient	patient	ADJ
aseas-2540	145	2	empowerment	empowerment	NOUN
aseas-2540	145	3	:	:	PUNCT
aseas-2540	145	4	results	result	NOUN
aseas-2540	145	5	of	of	ADP
aseas-2540	145	6	a	a	DET
aseas-2540	145	7	randomised	randomised	ADJ
aseas-2540	145	8	control	control	NOUN
aseas-2540	145	9	trial	trial	NOUN
aseas-2540	145	10	.	.	PUNCT
aseas-2540	146	1	diabetes	diabetes	NOUN
aseas-2540	146	2	care	care	NOUN
aseas-2540	146	3	,	,	PUNCT
aseas-2540	146	4	18(7	18(7	NUM
aseas-2540	146	5	)	)	PUNCT
aseas-2540	146	6	,	,	PUNCT
aseas-2540	146	7	943	943	NUM
aseas-2540	146	8	-	-	SYM
aseas-2540	146	9	949	949	NUM
aseas-2540	146	10	.	.	PUNCT
aseas-2540	147	1	anshari	anshari	PROPN
aseas-2540	147	2	m.	m.	PROPN
aseas-2540	147	3	,	,	PUNCT
aseas-2540	147	4	&	&	CCONJ
aseas-2540	147	5	almunawar	almunawar	NOUN
aseas-2540	147	6	,	,	PUNCT
aseas-2540	147	7	m.	m.	NOUN
aseas-2540	147	8	n.	n.	PROPN
aseas-2540	147	9	(	(	PUNCT
aseas-2540	147	10	2011	2011	NUM
aseas-2540	147	11	)	)	PUNCT
aseas-2540	147	12	.	.	PUNCT
aseas-2540	148	1	evaluating	evaluate	VERB
aseas-2540	148	2	crm	crm	PROPN
aseas-2540	148	3	implementation	implementation	NOUN
aseas-2540	148	4	in	in	ADP
aseas-2540	148	5	healthcare	healthcare	PROPN
aseas-2540	148	6	organization	organization	PROPN
aseas-2540	148	7	.	.	PUNCT
aseas-2540	149	1	international	international	ADJ
aseas-2540	149	2	proceedings	proceeding	NOUN
aseas-2540	149	3	of	of	ADP
aseas-2540	149	4	economics	economic	NOUN
aseas-2540	149	5	development	development	NOUN
aseas-2540	149	6	and	and	CCONJ
aseas-2540	149	7	research	research	NOUN
aseas-2540	149	8	,	,	PUNCT
aseas-2540	149	9	9	9	NUM
aseas-2540	149	10	,	,	PUNCT
aseas-2540	149	11	30	30	NUM
aseas-2540	149	12	-	-	SYM
aseas-2540	149	13	34	34	NUM
aseas-2540	149	14	.	.	PUNCT
aseas-2540	149	15	anshari	anshari	PROPN
aseas-2540	149	16	,	,	PUNCT
aseas-2540	149	17	m.	m.	NOUN
aseas-2540	149	18	,	,	PUNCT
aseas-2540	149	19	&	&	CCONJ
aseas-2540	149	20	almunawar	almunawar	NOUN
aseas-2540	149	21	,	,	PUNCT
aseas-2540	149	22	m.	m.	NOUN
aseas-2540	149	23	n.	n.	PROPN
aseas-2540	149	24	(	(	PUNCT
aseas-2540	149	25	2012	2012	NUM
aseas-2540	149	26	)	)	PUNCT
aseas-2540	149	27	.	.	PUNCT
aseas-2540	150	1	framework	framework	NOUN
aseas-2540	150	2	of	of	ADP
aseas-2540	150	3	social	social	ADJ
aseas-2540	150	4	customer	customer	NOUN
aseas-2540	150	5	relationship	relationship	NOUN
aseas-2540	150	6	management	management	NOUN
aseas-2540	150	7	in	in	ADP
aseas-2540	150	8	e	e	NOUN
aseas-2540	150	9	-	-	NOUN
aseas-2540	150	10	health	health	NOUN
aseas-2540	150	11	services	service	NOUN
aseas-2540	150	12	.	.	PUNCT
aseas-2540	151	1	retrieved	retrieve	VERB
aseas-2540	151	2	12	12	NUM
aseas-2540	151	3	may	may	PROPN
aseas-2540	151	4	2012	2012	NUM
aseas-2540	151	5	from	from	ADP
aseas-2540	151	6	http://www.ibimapublishing.com/journals/	http://www.ibimapublishing.com/journals/	PUNCT
aseas-2540	151	7	jehm/2012/766268/766268.html	jehm/2012/766268/766268.html	PROPN
aseas-2540	151	8	anshari	anshari	NOUN
aseas-2540	151	9	,	,	PUNCT
aseas-2540	151	10	m.	m.	NOUN
aseas-2540	151	11	,	,	PUNCT
aseas-2540	151	12	almunawar	almunawar	NOUN
aseas-2540	151	13	,	,	PUNCT
aseas-2540	151	14	m.	m.	NOUN
aseas-2540	151	15	n.	n.	PROPN
aseas-2540	151	16	,	,	PUNCT
aseas-2540	151	17	&	&	CCONJ
aseas-2540	151	18	low	low	PROPN
aseas-2540	151	19	,	,	PUNCT
aseas-2540	151	20	k.	k.	PROPN
aseas-2540	152	1	c.	c.	PROPN
aseas-2540	152	2	p.	p.	PROPN
aseas-2540	152	3	(	(	PUNCT
aseas-2540	152	4	2012	2012	NUM
aseas-2540	152	5	)	)	PUNCT
aseas-2540	152	6	.	.	PUNCT
aseas-2540	153	1	crm	crm	PROPN
aseas-2540	153	2	2.0	2.0	NUM
aseas-2540	153	3	within	within	ADP
aseas-2540	153	4	e	e	NOUN
aseas-2540	153	5	-	-	NOUN
aseas-2540	153	6	health	health	NOUN
aseas-2540	153	7	systems	system	NOUN
aseas-2540	153	8	:	:	PUNCT
aseas-2540	153	9	towards	towards	ADP
aseas-2540	153	10	achieving	achieve	VERB
aseas-2540	153	11	health	health	NOUN
aseas-2540	153	12	literacy	literacy	NOUN
aseas-2540	153	13	and	and	CCONJ
aseas-2540	153	14	customer	customer	NOUN
aseas-2540	153	15	satisfaction	satisfaction	NOUN
aseas-2540	153	16	.	.	PUNCT
aseas-2540	154	1	journal	journal	PROPN
aseas-2540	154	2	of	of	ADP
aseas-2540	154	3	development	development	NOUN
aseas-2540	154	4	informatics	informatic	NOUN
aseas-2540	154	5	,	,	PUNCT
aseas-2540	154	6	1(1	1(1	NUM
aseas-2540	154	7	)	)	PUNCT
aseas-2540	154	8	,	,	PUNCT
aseas-2540	154	9	40	40	NUM
aseas-2540	154	10	-	-	SYM
aseas-2540	154	11	48	48	NUM
aseas-2540	154	12	.	.	PUNCT
aseas-2540	154	13	almunawar	almunawar	NOUN
aseas-2540	154	14	,	,	PUNCT
aseas-2540	154	15	m.	m.	NOUN
aseas-2540	154	16	n.	n.	PROPN
aseas-2540	154	17	,	,	PUNCT
aseas-2540	154	18	wint	wint	PROPN
aseas-2540	154	19	,	,	PUNCT
aseas-2540	154	20	z.	z.	PROPN
aseas-2540	154	21	,	,	PUNCT
aseas-2540	154	22	low	low	ADJ
aseas-2540	154	23	,	,	PUNCT
aseas-2540	154	24	k.	k.	PROPN
aseas-2540	155	1	c.	c.	PROPN
aseas-2540	155	2	p.	p.	PROPN
aseas-2540	155	3	,	,	PUNCT
aseas-2540	155	4	&	&	CCONJ
aseas-2540	155	5	anshari	anshari	PROPN
aseas-2540	155	6	,	,	PUNCT
aseas-2540	155	7	m.	m.	NOUN
aseas-2540	155	8	(	(	PUNCT
aseas-2540	155	9	2012	2012	NUM
aseas-2540	155	10	)	)	PUNCT
aseas-2540	155	11	.	.	PUNCT
aseas-2540	156	1	e	e	X
aseas-2540	156	2	-	-	ADJ
aseas-2540	156	3	health	health	NOUN
aseas-2540	156	4	initiative	initiative	NOUN
aseas-2540	156	5	and	and	CCONJ
aseas-2540	156	6	customer	customer	NOUN
aseas-2540	156	7	’s	’s	PART
aseas-2540	156	8	expectation	expectation	NOUN
aseas-2540	156	9	:	:	PUNCT
aseas-2540	156	10	case	case	NOUN
aseas-2540	156	11	brunei	brunei	PROPN
aseas-2540	156	12	.	.	PUNCT
aseas-2540	157	1	ciit	ciit	PROPN
aseas-2540	157	2	international	international	PROPN
aseas-2540	157	3	journal	journal	PROPN
aseas-2540	157	4	of	of	ADP
aseas-2540	157	5	automation	automation	NOUN
aseas-2540	157	6	and	and	CCONJ
aseas-2540	157	7	autonomous	autonomous	ADJ
aseas-2540	157	8	system	system	NOUN
aseas-2540	157	9	,	,	PUNCT
aseas-2540	157	10	february	february	PROPN
aseas-2540	157	11	2012	2012	NUM
aseas-2540	157	12	,	,	PUNCT
aseas-2540	157	13	1	1	NUM
aseas-2540	157	14	-	-	SYM
aseas-2540	157	15	8	8	NUM
aseas-2540	157	16	.	.	PUNCT
aseas-2540	158	1	aujoulat	aujoulat	NOUN
aseas-2540	158	2	,	,	PUNCT
aseas-2540	158	3	i.	i.	PROPN
aseas-2540	158	4	,	,	PUNCT
aseas-2540	158	5	d	d	NOUN
aseas-2540	158	6	’	'	PUNCT
aseas-2540	158	7	hoore	hoore	ADV
aseas-2540	158	8	,	,	PUNCT
aseas-2540	158	9	w.	w.	PROPN
aseas-2540	158	10	,	,	PUNCT
aseas-2540	158	11	&	&	CCONJ
aseas-2540	158	12	deccache	deccache	PROPN
aseas-2540	158	13	,	,	PUNCT
aseas-2540	158	14	a.	a.	NOUN
aseas-2540	158	15	(	(	PUNCT
aseas-2540	158	16	2006	2006	NUM
aseas-2540	158	17	)	)	PUNCT
aseas-2540	158	18	.	.	PUNCT
aseas-2540	159	1	patient	patient	ADJ
aseas-2540	159	2	empowerment	empowerment	NOUN
aseas-2540	159	3	in	in	ADP
aseas-2540	159	4	theory	theory	NOUN
aseas-2540	159	5	and	and	CCONJ
aseas-2540	159	6	practice	practice	NOUN
aseas-2540	159	7	:	:	PUNCT
aseas-2540	159	8	polysemy	polysemy	NOUN
aseas-2540	159	9	or	or	CCONJ
aseas-2540	159	10	cacophony	cacophony	NOUN
aseas-2540	159	11	?	?	PUNCT
aseas-2540	160	1	patient	patient	ADJ
aseas-2540	160	2	education	education	NOUN
aseas-2540	160	3	and	and	CCONJ
aseas-2540	160	4	counselling	counselling	NOUN
aseas-2540	160	5	,	,	PUNCT
aseas-2540	160	6	66(1	66(1	NOUN
aseas-2540	160	7	)	)	PUNCT
aseas-2540	160	8	,	,	PUNCT
aseas-2540	160	9	13	13	NUM
aseas-2540	160	10	-	-	SYM
aseas-2540	160	11	20	20	NUM
aseas-2540	160	12	.	.	PUNCT
aseas-2540	161	1	cipriani	cipriani	PROPN
aseas-2540	161	2	,	,	PUNCT
aseas-2540	161	3	f.	f.	PROPN
aseas-2540	161	4	(	(	PUNCT
aseas-2540	161	5	2008	2008	NUM
aseas-2540	161	6	)	)	PUNCT
aseas-2540	161	7	.	.	PUNCT
aseas-2540	162	1	social	social	PROPN
aseas-2540	162	2	crm	crm	PROPN
aseas-2540	162	3	;	;	PUNCT
aseas-2540	162	4	concept	concept	NOUN
aseas-2540	162	5	,	,	PUNCT
aseas-2540	162	6	benefits	benefit	NOUN
aseas-2540	162	7	and	and	CCONJ
aseas-2540	162	8	approach	approach	NOUN
aseas-2540	162	9	to	to	PART
aseas-2540	162	10	adopt	adopt	VERB
aseas-2540	162	11	.	.	PUNCT
aseas-2540	163	1	retrieved	retrieve	VERB
aseas-2540	163	2	12	12	NUM
aseas-2540	163	3	may	may	PROPN
aseas-2540	163	4	2012	2012	NUM
aseas-2540	163	5	from	from	ADP
aseas-2540	163	6	http://www.slideshare.net/fhcipriani/social-crm-presentation-761225	http://www.slideshare.net/fhcipriani/social-crm-presentation-761225	PUNCT
aseas-2540	163	7	davison	davison	PROPN
aseas-2540	163	8	,	,	PUNCT
aseas-2540	163	9	b.	b.	PROPN
aseas-2540	163	10	j.	j.	PROPN
aseas-2540	163	11	,	,	PUNCT
aseas-2540	163	12	&	&	CCONJ
aseas-2540	163	13	degner	degner	PROPN
aseas-2540	163	14	,	,	PUNCT
aseas-2540	163	15	l.	l.	PROPN
aseas-2540	163	16	f.	f.	PROPN
aseas-2540	163	17	(	(	PUNCT
aseas-2540	163	18	1997	1997	NUM
aseas-2540	163	19	)	)	PUNCT
aseas-2540	163	20	.	.	PUNCT
aseas-2540	164	1	empowerment	empowerment	NOUN
aseas-2540	164	2	of	of	ADP
aseas-2540	164	3	men	man	NOUN
aseas-2540	164	4	newly	newly	ADV
aseas-2540	164	5	diagnosed	diagnose	VERB
aseas-2540	164	6	with	with	ADP
aseas-2540	164	7	prostate	prostate	NOUN
aseas-2540	164	8	cancer	cancer	NOUN
aseas-2540	164	9	.	.	PUNCT
aseas-2540	165	1	cancer	cancer	NOUN
aseas-2540	165	2	nursing	nursing	NOUN
aseas-2540	165	3	,	,	PUNCT
aseas-2540	165	4	20(3	20(3	NOUN
aseas-2540	165	5	)	)	PUNCT
aseas-2540	165	6	,	,	PUNCT
aseas-2540	165	7	187	187	NUM
aseas-2540	165	8	-	-	SYM
aseas-2540	165	9	196	196	NUM
aseas-2540	165	10	.	.	PUNCT
aseas-2540	166	1	desbiens	desbien	VERB
aseas-2540	166	2	s.	s.	PROPN
aseas-2540	166	3	a.	a.	PROPN
aseas-2540	166	4	,	,	PUNCT
aseas-2540	166	5	wu	wu	PROPN
aseas-2540	166	6	,	,	PUNCT
aseas-2540	166	7	a.	a.	PROPN
aseas-2540	166	8	w.	w.	PROPN
aseas-2540	166	9	,	,	PUNCT
aseas-2540	166	10	yasui	yasui	PROPN
aseas-2540	166	11	y.	y.	PROPN
aseas-2540	166	12	,	,	PUNCT
aseas-2540	166	13	lynn	lynn	PROPN
aseas-2540	166	14	j.	j.	PROPN
aseas-2540	166	15	,	,	PUNCT
aseas-2540	166	16	alzola	alzola	PROPN
aseas-2540	166	17	,	,	PUNCT
aseas-2540	166	18	c.	c.	PROPN
aseas-2540	166	19	,	,	PUNCT
aseas-2540	166	20	wenger	wenger	PROPN
aseas-2540	166	21	,	,	PUNCT
aseas-2540	166	22	n.	n.	PROPN
aseas-2540	166	23	s.	s.	PROPN
aseas-2540	166	24	,	,	PUNCT
aseas-2540	166	25	connors	connor	NOUN
aseas-2540	166	26	,	,	PUNCT
aseas-2540	166	27	a.	a.	PROPN
aseas-2540	166	28	f.	f.	PROPN
aseas-2540	166	29	,	,	PUNCT
aseas-2540	166	30	phillips	phillips	PROPN
aseas-2540	166	31	,	,	PUNCT
aseas-2540	166	32	r.	r.	PROPN
aseas-2540	166	33	s.	s.	PROPN
aseas-2540	166	34	,	,	PUNCT
aseas-2540	166	35	&	&	CCONJ
aseas-2540	166	36	fulkerson	fulkerson	PROPN
aseas-2540	166	37	w.	w.	PROPN
aseas-2540	166	38	(	(	PUNCT
aseas-2540	166	39	1998	1998	NUM
aseas-2540	166	40	)	)	PUNCT
aseas-2540	166	41	.	.	PUNCT
aseas-2540	167	1	patient	patient	ADJ
aseas-2540	167	2	empowerment	empowerment	NOUN
aseas-2540	167	3	and	and	CCONJ
aseas-2540	167	4	feedback	feedback	NOUN
aseas-2540	167	5	did	do	AUX
aseas-2540	167	6	not	not	PART
aseas-2540	167	7	decrease	decrease	VERB
aseas-2540	167	8	pain	pain	NOUN
aseas-2540	167	9	in	in	ADP
aseas-2540	167	10	seriously	seriously	ADV
aseas-2540	167	11	ill	ill	ADJ
aseas-2540	167	12	hospitalised	hospitalise	VERB
aseas-2540	167	13	patients	patient	NOUN
aseas-2540	167	14	.	.	PUNCT
aseas-2540	168	1	pain	pain	NOUN
aseas-2540	168	2	,	,	PUNCT
aseas-2540	168	3	75(2	75(2	NUM
aseas-2540	168	4	-	-	SYM
aseas-2540	168	5	3	3	NUM
aseas-2540	168	6	)	)	PUNCT
aseas-2540	168	7	,	,	PUNCT
aseas-2540	168	8	237	237	NUM
aseas-2540	168	9	-	-	SYM
aseas-2540	168	10	246	246	NUM
aseas-2540	168	11	.	.	PUNCT
aseas-2540	169	1	dijkstra	dijkstra	PROPN
aseas-2540	169	2	,	,	PUNCT
aseas-2540	169	3	r.	r.	PROPN
aseas-2540	169	4	,	,	PUNCT
aseas-2540	169	5	braspenning	braspenning	NOUN
aseas-2540	169	6	,	,	PUNCT
aseas-2540	169	7	j.	j.	PROPN
aseas-2540	169	8	,	,	PUNCT
aseas-2540	169	9	&	&	CCONJ
aseas-2540	169	10	grol	grol	PROPN
aseas-2540	169	11	,	,	PUNCT
aseas-2540	169	12	r.	r.	PROPN
aseas-2540	169	13	(	(	PUNCT
aseas-2540	169	14	2002	2002	NUM
aseas-2540	169	15	)	)	PUNCT
aseas-2540	169	16	.	.	PUNCT
aseas-2540	170	1	empowering	empower	VERB
aseas-2540	170	2	patients	patient	NOUN
aseas-2540	170	3	:	:	PUNCT
aseas-2540	170	4	how	how	SCONJ
aseas-2540	170	5	to	to	PART
aseas-2540	170	6	implement	implement	VERB
aseas-2540	170	7	a	a	DET
aseas-2540	170	8	diabetes	diabetes	NOUN
aseas-2540	170	9	passport	passport	NOUN
aseas-2540	170	10	in	in	ADP
aseas-2540	170	11	hospital	hospital	NOUN
aseas-2540	170	12	care	care	NOUN
aseas-2540	170	13	.	.	PUNCT
aseas-2540	171	1	patient	patient	ADJ
aseas-2540	171	2	education	education	NOUN
aseas-2540	171	3	and	and	CCONJ
aseas-2540	171	4	counseling	counseling	NOUN
aseas-2540	171	5	,	,	PUNCT
aseas-2540	171	6	47(2	47(2	PROPN
aseas-2540	171	7	)	)	PUNCT
aseas-2540	171	8	,	,	PUNCT
aseas-2540	171	9	173	173	NUM
aseas-2540	171	10	-	-	SYM
aseas-2540	171	11	177	177	NUM
aseas-2540	171	12	.	.	PUNCT
aseas-2540	172	1	golant	golant	PROPN
aseas-2540	172	2	,	,	PUNCT
aseas-2540	172	3	m.	m.	NOUN
aseas-2540	172	4	,	,	PUNCT
aseas-2540	172	5	altman	altman	PROPN
aseas-2540	172	6	,	,	PUNCT
aseas-2540	172	7	t.	t.	PROPN
aseas-2540	172	8	,	,	PUNCT
aseas-2540	172	9	&	&	CCONJ
aseas-2540	172	10	martin	martin	PROPN
aseas-2540	172	11	,	,	PUNCT
aseas-2540	172	12	c.	c.	PROPN
aseas-2540	172	13	(	(	PUNCT
aseas-2540	172	14	2003	2003	NUM
aseas-2540	172	15	)	)	PUNCT
aseas-2540	172	16	.	.	PUNCT
aseas-2540	173	1	managing	manage	VERB
aseas-2540	173	2	cancer	cancer	NOUN
aseas-2540	173	3	side	side	NOUN
aseas-2540	173	4	effects	effect	NOUN
aseas-2540	173	5	to	to	PART
aseas-2540	173	6	improve	improve	VERB
aseas-2540	173	7	quality	quality	NOUN
aseas-2540	173	8	of	of	ADP
aseas-2540	173	9	life	life	NOUN
aseas-2540	173	10	:	:	PUNCT
aseas-2540	173	11	a	a	DET
aseas-2540	173	12	cancer	cancer	NOUN
aseas-2540	173	13	psychoeducation	psychoeducation	NOUN
aseas-2540	173	14	program	program	NOUN
aseas-2540	173	15	.	.	PUNCT
aseas-2540	174	1	cancer	cancer	NOUN
aseas-2540	174	2	nursing	nursing	NOUN
aseas-2540	174	3	,	,	PUNCT
aseas-2540	174	4	26(1	26(1	NUM
aseas-2540	174	5	)	)	PUNCT
aseas-2540	174	6	,	,	PUNCT
aseas-2540	174	7	37	37	NUM
aseas-2540	174	8	-	-	SYM
aseas-2540	174	9	44	44	NUM
aseas-2540	174	10	.	.	PUNCT
aseas-2540	175	1	kieffer	kieffer	PROPN
aseas-2540	175	2	,	,	PUNCT
aseas-2540	175	3	c.	c.	PROPN
aseas-2540	175	4	h.	h.	PROPN
aseas-2540	175	5	(	(	PUNCT
aseas-2540	175	6	1984	1984	NUM
aseas-2540	175	7	)	)	PUNCT
aseas-2540	175	8	.	.	PUNCT
aseas-2540	176	1	citizen	citizen	PROPN
aseas-2540	176	2	empowerment	empowerment	NOUN
aseas-2540	176	3	:	:	PUNCT
aseas-2540	176	4	a	a	DET
aseas-2540	176	5	developmental	developmental	ADJ
aseas-2540	176	6	perspective	perspective	NOUN
aseas-2540	176	7	.	.	PUNCT
aseas-2540	177	1	in	in	ADP
aseas-2540	177	2	j.	j.	PROPN
aseas-2540	177	3	rappaport	rappaport	PROPN
aseas-2540	177	4	,	,	PUNCT
aseas-2540	177	5	c.	c.	PROPN
aseas-2540	177	6	swift	swift	PROPN
aseas-2540	177	7	,	,	PUNCT
aseas-2540	177	8	&	&	CCONJ
aseas-2540	177	9	r.	r.	PROPN
aseas-2540	177	10	hess	hess	PROPN
aseas-2540	177	11	(	(	PUNCT
aseas-2540	177	12	eds	ed	NOUN
aseas-2540	177	13	.	.	PUNCT
aseas-2540	177	14	)	)	PUNCT
aseas-2540	177	15	,	,	PUNCT
aseas-2540	177	16	studies	study	NOUN
aseas-2540	177	17	in	in	ADP
aseas-2540	177	18	empowerment	empowerment	NOUN
aseas-2540	177	19	:	:	PUNCT
aseas-2540	177	20	steps	step	NOUN
aseas-2540	177	21	towards	towards	ADP
aseas-2540	177	22	understanding	understanding	NOUN
aseas-2540	177	23	and	and	CCONJ
aseas-2540	177	24	action	action	NOUN
aseas-2540	177	25	(	(	PUNCT
aseas-2540	177	26	pp	pp	ADJ
aseas-2540	177	27	.	.	PUNCT
aseas-2540	178	1	9	9	NUM
aseas-2540	178	2	-	-	SYM
aseas-2540	178	3	36	36	NUM
aseas-2540	178	4	)	)	PUNCT
aseas-2540	178	5	.	.	PUNCT
aseas-2540	179	1	new	new	PROPN
aseas-2540	179	2	york	york	PROPN
aseas-2540	179	3	:	:	PUNCT
aseas-2540	179	4	the	the	DET
aseas-2540	179	5	haworth	haworth	NOUN
aseas-2540	179	6	press	press	PROPN
aseas-2540	179	7	.	.	PUNCT
aseas-2540	180	1	low	low	ADJ
aseas-2540	180	2	,	,	PUNCT
aseas-2540	180	3	p.	p.	PROPN
aseas-2540	180	4	k.	k.	PROPN
aseas-2540	181	1	c.	c.	PROPN
aseas-2540	181	2	,	,	PUNCT
aseas-2540	181	3	(	(	PUNCT
aseas-2540	181	4	2002	2002	NUM
aseas-2540	181	5	)	)	PUNCT
aseas-2540	181	6	.	.	PUNCT
aseas-2540	182	1	strategic	strategic	ADJ
aseas-2540	182	2	customer	customer	NOUN
aseas-2540	182	3	management	management	NOUN
aseas-2540	182	4	:	:	PUNCT
aseas-2540	182	5	enhancing	enhance	VERB
aseas-2540	182	6	customer	customer	NOUN
aseas-2540	182	7	retention	retention	NOUN
aseas-2540	182	8	and	and	CCONJ
aseas-2540	182	9	service	service	NOUN
aseas-2540	182	10	recovery	recovery	NOUN
aseas-2540	182	11	.	.	PUNCT
aseas-2540	183	1	businesscraft	businesscraft	NOUN
aseas-2540	183	2	consultancy	consultancy	PROPN
aseas-2540	183	3	,	,	PUNCT
aseas-2540	183	4	singapore	singapore	PROPN
aseas-2540	183	5	.	.	PUNCT
aseas-2540	184	1	maliski	maliski	PROPN
aseas-2540	184	2	,	,	PUNCT
aseas-2540	184	3	s.	s.	PROPN
aseas-2540	184	4	l.	l.	PROPN
aseas-2540	184	5	,	,	PUNCT
aseas-2540	184	6	clerkin	clerkin	PROPN
aseas-2540	184	7	,	,	PUNCT
aseas-2540	184	8	b.	b.	PROPN
aseas-2540	184	9	,	,	PUNCT
aseas-2540	184	10	&	&	CCONJ
aseas-2540	184	11	letwin	letwin	PROPN
aseas-2540	184	12	,	,	PUNCT
aseas-2540	184	13	m.	m.	PROPN
aseas-2540	184	14	s.	s.	PROPN
aseas-2540	184	15	(	(	PUNCT
aseas-2540	184	16	2004	2004	NUM
aseas-2540	184	17	)	)	PUNCT
aseas-2540	184	18	.	.	PUNCT
aseas-2540	185	1	describing	describe	VERB
aseas-2540	185	2	a	a	DET
aseas-2540	185	3	nurse	nurse	NOUN
aseas-2540	185	4	case	case	NOUN
aseas-2540	185	5	manager	manager	NOUN
aseas-2540	185	6	intervention	intervention	NOUN
aseas-2540	185	7	to	to	PART
aseas-2540	185	8	empower	empower	VERB
aseas-2540	185	9	low	low	ADJ
aseas-2540	185	10	-	-	PUNCT
aseas-2540	185	11	income	income	NOUN
aseas-2540	185	12	men	man	NOUN
aseas-2540	185	13	with	with	ADP
aseas-2540	185	14	prostate	prostate	NOUN
aseas-2540	185	15	cancer	cancer	NOUN
aseas-2540	185	16	.	.	PUNCT
aseas-2540	186	1	oncology	oncology	NOUN
aseas-2540	186	2	nursing	nursing	NOUN
aseas-2540	186	3	forum	forum	PROPN
aseas-2540	186	4	,	,	PUNCT
aseas-2540	186	5	31(1	31(1	NUM
aseas-2540	186	6	)	)	PUNCT
aseas-2540	186	7	,	,	PUNCT
aseas-2540	186	8	57	57	NUM
aseas-2540	186	9	-	-	SYM
aseas-2540	186	10	64	64	NUM
aseas-2540	186	11	.	.	PUNCT
aseas-2540	187	1	mccann	mccann	PROPN
aseas-2540	187	2	,	,	PUNCT
aseas-2540	187	3	s.	s.	PROPN
aseas-2540	187	4	,	,	PUNCT
aseas-2540	187	5	&	&	CCONJ
aseas-2540	187	6	weinman	weinman	PROPN
aseas-2540	187	7	,	,	PUNCT
aseas-2540	187	8	j.	j.	PROPN
aseas-2540	187	9	(	(	PUNCT
aseas-2540	187	10	1996	1996	NUM
aseas-2540	187	11	)	)	PUNCT
aseas-2540	187	12	.	.	PUNCT
aseas-2540	188	1	empowering	empower	VERB
aseas-2540	188	2	the	the	DET
aseas-2540	188	3	patient	patient	NOUN
aseas-2540	188	4	in	in	ADP
aseas-2540	188	5	the	the	DET
aseas-2540	188	6	consultation	consultation	NOUN
aseas-2540	188	7	:	:	PUNCT
aseas-2540	188	8	a	a	DET
aseas-2540	188	9	pilot	pilot	NOUN
aseas-2540	188	10	study	study	NOUN
aseas-2540	188	11	.	.	PUNCT
aseas-2540	189	1	patient	patient	ADJ
aseas-2540	189	2	education	education	NOUN
aseas-2540	189	3	and	and	CCONJ
aseas-2540	189	4	counselling	counselling	NOUN
aseas-2540	189	5	,	,	PUNCT
aseas-2540	189	6	27(3	27(3	NUM
aseas-2540	189	7	)	)	PUNCT
aseas-2540	189	8	,	,	PUNCT
aseas-2540	189	9	227	227	NUM
aseas-2540	189	10	-	-	SYM
aseas-2540	189	11	234	234	NUM
aseas-2540	189	12	.	.	PUNCT
aseas-2540	190	1	aseas	asea	NOUN
aseas-2540	190	2	5(1	5(1	NUM
aseas-2540	190	3	)	)	PUNCT
aseas-2540	190	4	150	150	NUM
aseas-2540	190	5	151	151	NUM
aseas-2540	190	6	mcwilliam	mcwilliam	NOUN
aseas-2540	190	7	,	,	PUNCT
aseas-2540	190	8	c.	c.	PROPN
aseas-2540	190	9	l.	l.	PROPN
aseas-2540	190	10	,	,	PUNCT
aseas-2540	190	11	stewart	stewart	PROPN
aseas-2540	190	12	,	,	PUNCT
aseas-2540	190	13	m.	m.	NOUN
aseas-2540	190	14	,	,	PUNCT
aseas-2540	190	15	brown	brown	PROPN
aseas-2540	190	16	,	,	PUNCT
aseas-2540	190	17	j.	j.	PROPN
aseas-2540	190	18	b.	b.	PROPN
aseas-2540	190	19	,	,	PUNCT
aseas-2540	190	20	mcnair	mcnair	PROPN
aseas-2540	190	21	,	,	PUNCT
aseas-2540	190	22	s.	s.	PROPN
aseas-2540	190	23	,	,	PUNCT
aseas-2540	190	24	desai	desai	PROPN
aseas-2540	190	25	,	,	PUNCT
aseas-2540	190	26	k.	k.	PROPN
aseas-2540	190	27	,	,	PUNCT
aseas-2540	190	28	patterson	patterson	PROPN
aseas-2540	190	29	,	,	PUNCT
aseas-2540	190	30	m.	m.	PROPN
aseas-2540	190	31	l.	l.	PROPN
aseas-2540	190	32	,	,	PUNCT
aseas-2540	190	33	del	del	X
aseas-2540	190	34	maestro	maestro	NOUN
aseas-2540	190	35	,	,	PUNCT
aseas-2540	190	36	n.	n.	NOUN
aseas-2540	190	37	,	,	PUNCT
aseas-2540	190	38	&	&	CCONJ
aseas-2540	190	39	pittman	pittman	PROPN
aseas-2540	190	40	,	,	PUNCT
aseas-2540	190	41	b.	b.	PROPN
aseas-2540	190	42	j.	j.	PROPN
aseas-2540	190	43	(	(	PUNCT
aseas-2540	190	44	1997	1997	NUM
aseas-2540	190	45	)	)	PUNCT
aseas-2540	190	46	.	.	PUNCT
aseas-2540	191	1	creating	create	VERB
aseas-2540	191	2	empowering	empower	VERB
aseas-2540	191	3	meaning	meaning	NOUN
aseas-2540	191	4	:	:	PUNCT
aseas-2540	191	5	an	an	DET
aseas-2540	191	6	interactive	interactive	ADJ
aseas-2540	191	7	process	process	NOUN
aseas-2540	191	8	of	of	ADP
aseas-2540	191	9	promoting	promote	VERB
aseas-2540	191	10	health	health	NOUN
aseas-2540	191	11	with	with	ADP
aseas-2540	191	12	chronically	chronically	ADV
aseas-2540	191	13	ill	ill	ADJ
aseas-2540	191	14	older	old	ADJ
aseas-2540	191	15	canadians	canadian	NOUN
aseas-2540	191	16	.	.	PUNCT
aseas-2540	192	1	health	health	NOUN
aseas-2540	192	2	promotion	promotion	PROPN
aseas-2540	192	3	international	international	PROPN
aseas-2540	192	4	,	,	PUNCT
aseas-2540	192	5	12(2	12(2	NUM
aseas-2540	192	6	)	)	PUNCT
aseas-2540	192	7	,	,	PUNCT
aseas-2540	192	8	111	111	NUM
aseas-2540	192	9	-	-	SYM
aseas-2540	192	10	123	123	NUM
aseas-2540	192	11	.	.	PUNCT
aseas-2540	193	1	nehta	nehta	PROPN
aseas-2540	193	2	(	(	PUNCT
aseas-2540	193	3	2012	2012	NUM
aseas-2540	193	4	)	)	PUNCT
aseas-2540	193	5	.	.	PUNCT
aseas-2540	194	1	what	what	PRON
aseas-2540	194	2	is	be	AUX
aseas-2540	194	3	a	a	DET
aseas-2540	194	4	pcehr	pcehr	NOUN
aseas-2540	194	5	.	.	PUNCT
aseas-2540	195	1	retrieved	retrieve	VERB
aseas-2540	195	2	12	12	NUM
aseas-2540	195	3	may	may	PROPN
aseas-2540	195	4	2012	2012	NUM
aseas-2540	195	5	from	from	ADP
aseas-2540	195	6	http://www.nehta.gov.au/ehealth-implementation/what-is-a-pcher	http://www.nehta.gov.au/ehealth-implementation/what-is-a-pcher	PROPN
aseas-2540	195	7	paterson	paterson	PROPN
aseas-2540	195	8	,	,	PUNCT
aseas-2540	195	9	b.	b.	PROPN
aseas-2540	195	10	(	(	PUNCT
aseas-2540	195	11	2001	2001	NUM
aseas-2540	195	12	)	)	PUNCT
aseas-2540	195	13	.	.	PUNCT
aseas-2540	196	1	myth	myth	NOUN
aseas-2540	196	2	of	of	ADP
aseas-2540	196	3	empowerment	empowerment	NOUN
aseas-2540	196	4	in	in	ADP
aseas-2540	196	5	chronic	chronic	ADJ
aseas-2540	196	6	illness	illness	NOUN
aseas-2540	196	7	.	.	PUNCT
aseas-2540	197	1	journal	journal	NOUN
aseas-2540	197	2	of	of	ADP
aseas-2540	197	3	advanced	advanced	ADJ
aseas-2540	197	4	nursing	nursing	NOUN
aseas-2540	197	5	,	,	PUNCT
aseas-2540	197	6	34(5	34(5	NUM
aseas-2540	197	7	)	)	PUNCT
aseas-2540	197	8	,	,	PUNCT
aseas-2540	197	9	574	574	NUM
aseas-2540	197	10	-	-	SYM
aseas-2540	197	11	581	581	NUM
aseas-2540	197	12	.	.	PUNCT
aseas-2540	198	1	segal	segal	PROPN
aseas-2540	198	2	,	,	PUNCT
aseas-2540	198	3	l.	l.	PROPN
aseas-2540	198	4	(	(	PUNCT
aseas-2540	198	5	1998	1998	NUM
aseas-2540	198	6	)	)	PUNCT
aseas-2540	198	7	.	.	PUNCT
aseas-2540	199	1	the	the	DET
aseas-2540	199	2	importance	importance	NOUN
aseas-2540	199	3	of	of	ADP
aseas-2540	199	4	patient	patient	ADJ
aseas-2540	199	5	empowerment	empowerment	NOUN
aseas-2540	199	6	in	in	ADP
aseas-2540	199	7	health	health	NOUN
aseas-2540	199	8	system	system	NOUN
aseas-2540	199	9	reform	reform	NOUN
aseas-2540	199	10	.	.	PUNCT
aseas-2540	200	1	health	health	NOUN
aseas-2540	200	2	policy	policy	NOUN
aseas-2540	200	3	,	,	PUNCT
aseas-2540	200	4	44(1	44(1	PROPN
aseas-2540	200	5	)	)	PUNCT
aseas-2540	200	6	,	,	PUNCT
aseas-2540	200	7	31	31	NUM
aseas-2540	200	8	-	-	SYM
aseas-2540	200	9	44	44	NUM
aseas-2540	200	10	.	.	PUNCT
aseas-2540	201	1	skelton	skelton	PROPN
aseas-2540	201	2	,	,	PUNCT
aseas-2540	201	3	a.	a.	NOUN
aseas-2540	201	4	m.	m.	NOUN
aseas-2540	201	5	(	(	PUNCT
aseas-2540	201	6	1997	1997	NUM
aseas-2540	201	7	)	)	PUNCT
aseas-2540	201	8	.	.	PUNCT
aseas-2540	202	1	patient	patient	ADJ
aseas-2540	202	2	education	education	NOUN
aseas-2540	202	3	for	for	ADP
aseas-2540	202	4	the	the	DET
aseas-2540	202	5	millennium	millennium	NOUN
aseas-2540	202	6	:	:	PUNCT
aseas-2540	202	7	beyond	beyond	ADP
aseas-2540	202	8	control	control	NOUN
aseas-2540	202	9	and	and	CCONJ
aseas-2540	202	10	emancipation	emancipation	NOUN
aseas-2540	202	11	?	?	PUNCT
aseas-2540	203	1	patient	patient	ADJ
aseas-2540	203	2	education	education	NOUN
aseas-2540	203	3	and	and	CCONJ
aseas-2540	203	4	counselling	counselling	NOUN
aseas-2540	203	5	,	,	PUNCT
aseas-2540	203	6	31(2	31(2	NUM
aseas-2540	203	7	)	)	PUNCT
aseas-2540	203	8	,	,	PUNCT
aseas-2540	203	9	151	151	NUM
aseas-2540	203	10	-	-	SYM
aseas-2540	203	11	158	158	NUM
aseas-2540	203	12	.	.	PUNCT
aseas-2540	204	1	van	van	PROPN
aseas-2540	204	2	dam	dam	PROPN
aseas-2540	204	3	,	,	PUNCT
aseas-2540	204	4	h.	h.	PROPN
aseas-2540	204	5	a.	a.	PROPN
aseas-2540	204	6	,	,	PUNCT
aseas-2540	204	7	van	van	PROPN
aseas-2540	204	8	der	der	PROPN
aseas-2540	204	9	horst	horst	PROPN
aseas-2540	204	10	,	,	PUNCT
aseas-2540	204	11	f.	f.	PROPN
aseas-2540	204	12	,	,	PUNCT
aseas-2540	204	13	van	van	PROPN
aseas-2540	204	14	den	den	PROPN
aseas-2540	204	15	borne	borne	PROPN
aseas-2540	204	16	,	,	PUNCT
aseas-2540	204	17	b.	b.	PROPN
aseas-2540	204	18	,	,	PUNCT
aseas-2540	204	19	ryckman	ryckman	PROPN
aseas-2540	204	20	,	,	PUNCT
aseas-2540	204	21	r.	r.	PROPN
aseas-2540	204	22	,	,	PUNCT
aseas-2540	204	23	&	&	CCONJ
aseas-2540	204	24	crebolder	crebolder	PROPN
aseas-2540	204	25	,	,	PUNCT
aseas-2540	204	26	h.	h.	PROPN
aseas-2540	204	27	(	(	PUNCT
aseas-2540	204	28	2003	2003	NUM
aseas-2540	204	29	)	)	PUNCT
aseas-2540	204	30	.	.	PUNCT
aseas-2540	205	1	provider	provider	NOUN
aseas-2540	205	2	–	–	PUNCT
aseas-2540	205	3	patient	patient	ADJ
aseas-2540	205	4	interaction	interaction	NOUN
aseas-2540	205	5	in	in	ADP
aseas-2540	205	6	diabetes	diabetes	NOUN
aseas-2540	205	7	care	care	NOUN
aseas-2540	205	8	:	:	PUNCT
aseas-2540	205	9	effects	effect	NOUN
aseas-2540	205	10	on	on	ADP
aseas-2540	205	11	patient	patient	ADJ
aseas-2540	205	12	self	self	NOUN
aseas-2540	205	13	-	-	PUNCT
aseas-2540	205	14	care	care	NOUN
aseas-2540	205	15	and	and	CCONJ
aseas-2540	205	16	outcomes	outcome	NOUN
aseas-2540	205	17	.	.	PUNCT
aseas-2540	206	1	a	a	DET
aseas-2540	206	2	systematic	systematic	ADJ
aseas-2540	206	3	review	review	NOUN
aseas-2540	206	4	.	.	PUNCT
aseas-2540	207	1	patient	patient	ADJ
aseas-2540	207	2	education	education	NOUN
aseas-2540	207	3	and	and	CCONJ
aseas-2540	207	4	counselling	counselling	NOUN
aseas-2540	207	5	,	,	PUNCT
aseas-2540	207	6	51(1	51(1	NUM
aseas-2540	207	7	)	)	PUNCT
aseas-2540	207	8	,	,	PUNCT
aseas-2540	207	9	17	17	NUM
aseas-2540	207	10	-	-	SYM
aseas-2540	207	11	28	28	NUM
aseas-2540	207	12	.	.	PUNCT
aseas-2540	208	1	anshari	anshari	NOUN
aseas-2540	208	2	,	,	PUNCT
aseas-2540	208	3	almunawar	almunawar	NOUN
aseas-2540	208	4	,	,	PUNCT
aseas-2540	208	5	low	low	ADJ
aseas-2540	208	6	,	,	PUNCT
aseas-2540	208	7	&	&	CCONJ
aseas-2540	208	8	wint	wint	PROPN
aseas-2540	208	9	customer	customer	NOUN
aseas-2540	208	10	empowerment	empowerment	NOUN
aseas-2540	208	11	in	in	ADP
aseas-2540	208	12	healthcare	healthcare	NOUN
aseas-2540	208	13	organisations	organisation	NOUN
aseas-2540	208	14	through	through	ADP
aseas-2540	208	15	crm	crm	PROPN
aseas-2540	208	16	2.0	2.0	NUM