id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajam-117	Okonkwo T. Vincent	Customers Patronage with regards to physical architecture: A survey on banks in Southern Nigeria	2015	8	.pdf	application/pdf	4484	270	47	For example, bank customers were angry at delays they attributed to the bank when they observed tellers waiting for their computers to respond. Customer service: Career success through profit margin, (4 th Ed), New Jersey: Pearson Prentice Hall.	cache/ajam-117.pdf	txt/ajam-117.txt