id	sid	tid	token	lemma	pos
ajam-117	1	1	in	in	ADP
ajam-117	1	2	ternationa	ternationa	NOUN
ajam-117	1	3	l	l	NOUN
ajam-117	1	4	scholars	scholar	NOUN
ajam-117	1	5	journa	journa	VERB
ajam-117	1	6	ls	ls	ADJ
ajam-117	1	7	african	african	ADJ
ajam-117	1	8	journal	journal	NOUN
ajam-117	1	9	of	of	ADP
ajam-117	1	10	agricultural	agricultural	ADJ
ajam-117	1	11	marketing	marketing	NOUN
ajam-117	1	12	issn	issn	NOUN
ajam-117	1	13	:	:	PUNCT
ajam-117	1	14	2375	2375	NUM
ajam-117	1	15	-	-	SYM
ajam-117	1	16	1061	1061	NUM
ajam-117	1	17	vol	vol	NOUN
ajam-117	1	18	.	.	PROPN
ajam-117	1	19	3	3	NUM
ajam-117	1	20	(	(	PUNCT
ajam-117	1	21	2	2	NUM
ajam-117	1	22	)	)	PUNCT
ajam-117	1	23	,	,	PUNCT
ajam-117	1	24	pp	pp	ADP
ajam-117	1	25	.	.	PUNCT
ajam-117	2	1	193	193	NUM
ajam-117	2	2	-	-	SYM
ajam-117	2	3	199	199	NUM
ajam-117	2	4	,	,	PUNCT
ajam-117	2	5	february	february	PROPN
ajam-117	2	6	,	,	PUNCT
ajam-117	2	7	2015	2015	NUM
ajam-117	2	8	.	.	PUNCT
ajam-117	3	1	available	available	ADJ
ajam-117	3	2	online	online	ADV
ajam-117	3	3	at	at	ADP
ajam-117	3	4	www.internationalscholarsjournals.org	www.internationalscholarsjournals.org	PROPN
ajam-117	3	5	©	©	PROPN
ajam-117	3	6	international	international	ADJ
ajam-117	3	7	scholars	scholar	NOUN
ajam-117	3	8	journals	journal	NOUN
ajam-117	3	9	author(s	author(s	PROPN
ajam-117	3	10	)	)	PUNCT
ajam-117	3	11	retain	retain	VERB
ajam-117	3	12	the	the	DET
ajam-117	3	13	copyright	copyright	NOUN
ajam-117	3	14	of	of	ADP
ajam-117	3	15	this	this	DET
ajam-117	3	16	article	article	NOUN
ajam-117	3	17	.	.	PUNCT
ajam-117	4	1	full	full	ADJ
ajam-117	4	2	length	length	NOUN
ajam-117	4	3	research	research	NOUN
ajam-117	4	4	paper	paper	NOUN
ajam-117	4	5	customers	customer	NOUN
ajam-117	4	6	patronage	patronage	NOUN
ajam-117	4	7	with	with	ADP
ajam-117	4	8	regards	regard	NOUN
ajam-117	4	9	to	to	ADP
ajam-117	4	10	physical	physical	ADJ
ajam-117	4	11	architecture	architecture	NOUN
ajam-117	4	12	:	:	PUNCT
ajam-117	4	13	a	a	DET
ajam-117	4	14	survey	survey	NOUN
ajam-117	4	15	on	on	ADP
ajam-117	4	16	banks	bank	NOUN
ajam-117	4	17	in	in	ADP
ajam-117	4	18	southern	southern	PROPN
ajam-117	4	19	nigeria	nigeria	PROPN
ajam-117	4	20	okonkwo	okonkwo	PROPN
ajam-117	4	21	t.	t.	PROPN
ajam-117	4	22	vincent	vincent	PROPN
ajam-117	4	23	department	department	PROPN
ajam-117	4	24	of	of	ADP
ajam-117	4	25	marketing	marketing	NOUN
ajam-117	4	26	,	,	PUNCT
ajam-117	4	27	faculty	faculty	NOUN
ajam-117	4	28	of	of	ADP
ajam-117	4	29	management	management	NOUN
ajam-117	4	30	sciences	sciences	PROPN
ajam-117	4	31	,	,	PUNCT
ajam-117	4	32	delta	delta	PROPN
ajam-117	4	33	sate	sate	PROPN
ajam-117	4	34	university	university	PROPN
ajam-117	4	35	,	,	PUNCT
ajam-117	4	36	abraka	abraka	PROPN
ajam-117	4	37	,	,	PUNCT
ajam-117	4	38	nigeria	nigeria	PROPN
ajam-117	4	39	.	.	PUNCT
ajam-117	5	1	e-mail:ok.vincent@gmail.com	e-mail:ok.vincent@gmail.com	X
ajam-117	5	2	accepted	accept	VERB
ajam-117	5	3	4	4	NUM
ajam-117	5	4	january	january	PROPN
ajam-117	5	5	,	,	PUNCT
ajam-117	5	6	2015	2015	NUM
ajam-117	5	7	this	this	DET
ajam-117	5	8	study	study	NOUN
ajam-117	5	9	assesses	assess	VERB
ajam-117	5	10	the	the	DET
ajam-117	5	11	impact	impact	NOUN
ajam-117	5	12	of	of	ADP
ajam-117	5	13	physical	physical	ADJ
ajam-117	5	14	architecture	architecture	NOUN
ajam-117	5	15	on	on	ADP
ajam-117	5	16	customer	customer	NOUN
ajam-117	5	17	patronage	patronage	NOUN
ajam-117	5	18	of	of	ADP
ajam-117	5	19	quoted	quote	VERB
ajam-117	5	20	banks	bank	NOUN
ajam-117	5	21	in	in	ADP
ajam-117	5	22	southsouth	southsouth	PROPN
ajam-117	5	23	zone	zone	NOUN
ajam-117	5	24	of	of	ADP
ajam-117	5	25	nigeria	nigeria	PROPN
ajam-117	5	26	.	.	PUNCT
ajam-117	6	1	14	14	NUM
ajam-117	6	2	quoted	quote	VERB
ajam-117	6	3	banks	bank	NOUN
ajam-117	6	4	at	at	ADP
ajam-117	6	5	the	the	DET
ajam-117	6	6	nigeria	nigeria	PROPN
ajam-117	6	7	stock	stock	PROPN
ajam-117	6	8	exchange	exchange	PROPN
ajam-117	6	9	market	market	NOUN
ajam-117	6	10	were	be	AUX
ajam-117	6	11	used	use	VERB
ajam-117	6	12	for	for	ADP
ajam-117	6	13	the	the	DET
ajam-117	6	14	study	study	NOUN
ajam-117	6	15	.	.	PUNCT
ajam-117	7	1	the	the	DET
ajam-117	7	2	research	research	NOUN
ajam-117	7	3	considered	consider	VERB
ajam-117	7	4	firm	firm	ADJ
ajam-117	7	5	level	level	NOUN
ajam-117	7	6	of	of	ADP
ajam-117	7	7	analysis	analysis	NOUN
ajam-117	7	8	and	and	CCONJ
ajam-117	7	9	top	top	ADJ
ajam-117	7	10	managers	manager	NOUN
ajam-117	7	11	unit	unit	NOUN
ajam-117	7	12	of	of	ADP
ajam-117	7	13	analysis	analysis	NOUN
ajam-117	7	14	.	.	PUNCT
ajam-117	8	1	customers	customer	NOUN
ajam-117	8	2	of	of	ADP
ajam-117	8	3	the	the	DET
ajam-117	8	4	chosen	choose	VERB
ajam-117	8	5	banks	bank	NOUN
ajam-117	8	6	were	be	AUX
ajam-117	8	7	also	also	ADV
ajam-117	8	8	used	use	VERB
ajam-117	8	9	.	.	PUNCT
ajam-117	9	1	by	by	ADP
ajam-117	9	2	this	this	DET
ajam-117	9	3	arrangement	arrangement	NOUN
ajam-117	9	4	,	,	PUNCT
ajam-117	9	5	42	42	NUM
ajam-117	9	6	managers	manager	NOUN
ajam-117	9	7	and	and	CCONJ
ajam-117	9	8	seven	seven	NUM
ajam-117	9	9	customers	customer	NOUN
ajam-117	9	10	randomly	randomly	ADV
ajam-117	9	11	selected	select	VERB
ajam-117	9	12	constituted	constitute	VERB
ajam-117	9	13	our	our	PRON
ajam-117	9	14	respondents	respondent	NOUN
ajam-117	9	15	for	for	ADP
ajam-117	9	16	the	the	DET
ajam-117	9	17	study	study	NOUN
ajam-117	9	18	.	.	PUNCT
ajam-117	10	1	descriptively	descriptively	ADV
ajam-117	10	2	,	,	PUNCT
ajam-117	10	3	data	datum	NOUN
ajam-117	10	4	were	be	AUX
ajam-117	10	5	generated	generate	VERB
ajam-117	10	6	and	and	CCONJ
ajam-117	10	7	presented	present	VERB
ajam-117	10	8	while	while	SCONJ
ajam-117	10	9	inferentially	inferentially	ADV
ajam-117	10	10	,	,	PUNCT
ajam-117	10	11	the	the	DET
ajam-117	10	12	spearman	spearman	NOUN
ajam-117	10	13	’s	’s	PART
ajam-117	10	14	rank	rank	NOUN
ajam-117	10	15	correlation	correlation	NOUN
ajam-117	10	16	coefficient	coefficient	NOUN
ajam-117	10	17	was	be	AUX
ajam-117	10	18	used	use	VERB
ajam-117	10	19	in	in	ADP
ajam-117	10	20	testing	test	VERB
ajam-117	10	21	the	the	DET
ajam-117	10	22	postulated	postulate	VERB
ajam-117	10	23	hypotheses	hypothesis	NOUN
ajam-117	10	24	.	.	PUNCT
ajam-117	11	1	the	the	DET
ajam-117	11	2	result	result	NOUN
ajam-117	11	3	of	of	ADP
ajam-117	11	4	the	the	DET
ajam-117	11	5	analysis	analysis	NOUN
ajam-117	11	6	showed	show	VERB
ajam-117	11	7	that	that	SCONJ
ajam-117	11	8	there	there	PRON
ajam-117	11	9	is	be	VERB
ajam-117	11	10	a	a	DET
ajam-117	11	11	positive	positive	ADJ
ajam-117	11	12	and	and	CCONJ
ajam-117	11	13	significant	significant	ADJ
ajam-117	11	14	correlation	correlation	NOUN
ajam-117	11	15	between	between	ADP
ajam-117	11	16	physical	physical	ADJ
ajam-117	11	17	architecture	architecture	NOUN
ajam-117	11	18	and	and	CCONJ
ajam-117	11	19	customer	customer	NOUN
ajam-117	11	20	patronage	patronage	NOUN
ajam-117	11	21	.	.	PUNCT
ajam-117	12	1	the	the	DET
ajam-117	12	2	study	study	NOUN
ajam-117	12	3	specifically	specifically	ADV
ajam-117	12	4	revealed	reveal	VERB
ajam-117	12	5	that	that	SCONJ
ajam-117	12	6	physical	physical	ADJ
ajam-117	12	7	architecture	architecture	NOUN
ajam-117	12	8	significantly	significantly	ADV
ajam-117	12	9	impacts	impact	VERB
ajam-117	12	10	sales	sale	NOUN
ajam-117	12	11	volume	volume	NOUN
ajam-117	12	12	,	,	PUNCT
ajam-117	12	13	profit	profit	NOUN
ajam-117	12	14	margin	margin	NOUN
ajam-117	12	15	,	,	PUNCT
ajam-117	12	16	and	and	CCONJ
ajam-117	12	17	customer	customer	NOUN
ajam-117	12	18	retention	retention	NOUN
ajam-117	12	19	.	.	PUNCT
ajam-117	13	1	furthermore	furthermore	ADV
ajam-117	13	2	,	,	PUNCT
ajam-117	13	3	the	the	DET
ajam-117	13	4	study	study	NOUN
ajam-117	13	5	concluded	conclude	VERB
ajam-117	13	6	that	that	SCONJ
ajam-117	13	7	physical	physical	ADJ
ajam-117	13	8	architecture	architecture	NOUN
ajam-117	13	9	strongly	strongly	ADV
ajam-117	13	10	affects	affect	VERB
ajam-117	13	11	customer	customer	NOUN
ajam-117	13	12	patronage	patronage	NOUN
ajam-117	13	13	.	.	PUNCT
ajam-117	14	1	the	the	DET
ajam-117	14	2	authors	author	NOUN
ajam-117	14	3	therefore	therefore	ADV
ajam-117	14	4	recommended	recommend	VERB
ajam-117	14	5	that	that	SCONJ
ajam-117	14	6	the	the	DET
ajam-117	14	7	improvement	improvement	NOUN
ajam-117	14	8	on	on	ADP
ajam-117	14	9	customer	customer	NOUN
ajam-117	14	10	patronage	patronage	NOUN
ajam-117	14	11	is	be	AUX
ajam-117	14	12	predicated	predicate	VERB
ajam-117	14	13	on	on	ADP
ajam-117	14	14	the	the	DET
ajam-117	14	15	bank	bank	NOUN
ajam-117	14	16	’s	’s	PART
ajam-117	14	17	ability	ability	NOUN
ajam-117	14	18	to	to	PART
ajam-117	14	19	efficiently	efficiently	ADV
ajam-117	14	20	improve	improve	VERB
ajam-117	14	21	on	on	ADP
ajam-117	14	22	its	its	PRON
ajam-117	14	23	operational	operational	ADJ
ajam-117	14	24	equipment	equipment	NOUN
ajam-117	14	25	and	and	CCONJ
ajam-117	14	26	to	to	PART
ajam-117	14	27	ensure	ensure	VERB
ajam-117	14	28	that	that	SCONJ
ajam-117	14	29	they	they	PRON
ajam-117	14	30	perform	perform	VERB
ajam-117	14	31	optimally	optimally	ADV
ajam-117	14	32	while	while	SCONJ
ajam-117	14	33	reducing	reduce	VERB
ajam-117	14	34	customers	customer	NOUN
ajam-117	14	35	’	'	PUNCT
ajam-117	14	36	waiting	wait	VERB
ajam-117	14	37	time	time	NOUN
ajam-117	14	38	.	.	PUNCT
ajam-117	15	1	key	key	ADJ
ajam-117	15	2	words	word	NOUN
ajam-117	15	3	:	:	PUNCT
ajam-117	15	4	spatial	spatial	ADJ
ajam-117	15	5	layout	layout	NOUN
ajam-117	15	6	,	,	PUNCT
ajam-117	15	7	functionality	functionality	NOUN
ajam-117	15	8	and	and	CCONJ
ajam-117	15	9	retail	retail	ADJ
ajam-117	15	10	bank	bank	NOUN
ajam-117	15	11	patronage	patronage	NOUN
ajam-117	15	12	.	.	PUNCT
ajam-117	16	1	introduction	introduction	NOUN
ajam-117	16	2	design	design	NOUN
ajam-117	16	3	factors	factor	NOUN
ajam-117	16	4	can	can	AUX
ajam-117	16	5	create	create	VERB
ajam-117	16	6	attraction	attraction	NOUN
ajam-117	16	7	and	and	CCONJ
ajam-117	16	8	uniqueness	uniqueness	NOUN
ajam-117	16	9	to	to	PART
ajam-117	16	10	appeal	appeal	VERB
ajam-117	16	11	to	to	ADP
ajam-117	16	12	people	people	NOUN
ajam-117	16	13	at	at	ADP
ajam-117	16	14	the	the	DET
ajam-117	16	15	focal	focal	ADJ
ajam-117	16	16	point	point	NOUN
ajam-117	16	17	by	by	ADP
ajam-117	16	18	signaling	signal	VERB
ajam-117	16	19	a	a	DET
ajam-117	16	20	pleasant	pleasant	ADJ
ajam-117	16	21	and	and	CCONJ
ajam-117	16	22	worthwhile	worthwhile	ADJ
ajam-117	16	23	experience	experience	NOUN
ajam-117	16	24	.	.	PUNCT
ajam-117	17	1	the	the	DET
ajam-117	17	2	design	design	NOUN
ajam-117	17	3	aspects	aspect	NOUN
ajam-117	17	4	of	of	ADP
ajam-117	17	5	banks	bank	NOUN
ajam-117	17	6	and	and	CCONJ
ajam-117	17	7	retail	retail	ADJ
ajam-117	17	8	stores	store	NOUN
ajam-117	17	9	are	be	AUX
ajam-117	17	10	an	an	DET
ajam-117	17	11	ideal	ideal	ADJ
ajam-117	17	12	convergence	convergence	NOUN
ajam-117	17	13	of	of	ADP
ajam-117	17	14	artistic	artistic	ADJ
ajam-117	17	15	ideas	idea	NOUN
ajam-117	17	16	,	,	PUNCT
ajam-117	17	17	instinct	instinct	NOUN
ajam-117	17	18	and	and	CCONJ
ajam-117	17	19	business	business	NOUN
ajam-117	17	20	in	in	ADP
ajam-117	17	21	a	a	DET
ajam-117	17	22	planned	plan	VERB
ajam-117	17	23	and	and	CCONJ
ajam-117	17	24	profitable	profitable	ADJ
ajam-117	17	25	manner	manner	NOUN
ajam-117	17	26	.	.	PUNCT
ajam-117	18	1	according	accord	VERB
ajam-117	18	2	to	to	ADP
ajam-117	18	3	din	din	VERB
ajam-117	18	4	(	(	PUNCT
ajam-117	18	5	2000	2000	NUM
ajam-117	18	6	)	)	PUNCT
ajam-117	18	7	,	,	PUNCT
ajam-117	18	8	retailers	retailer	NOUN
ajam-117	18	9	need	need	VERB
ajam-117	18	10	to	to	PART
ajam-117	18	11	create	create	VERB
ajam-117	18	12	or	or	CCONJ
ajam-117	18	13	find	find	VERB
ajam-117	18	14	out	out	ADP
ajam-117	18	15	new	new	ADJ
ajam-117	18	16	environment	environment	NOUN
ajam-117	18	17	in	in	ADP
ajam-117	18	18	which	which	PRON
ajam-117	18	19	space	space	NOUN
ajam-117	18	20	,	,	PUNCT
ajam-117	18	21	cost	cost	NOUN
ajam-117	18	22	and	and	CCONJ
ajam-117	18	23	flexibility	flexibility	NOUN
ajam-117	18	24	are	be	AUX
ajam-117	18	25	designed	design	VERB
ajam-117	18	26	in	in	ADP
ajam-117	18	27	such	such	DET
ajam-117	18	28	a	a	DET
ajam-117	18	29	way	way	NOUN
ajam-117	18	30	that	that	PRON
ajam-117	18	31	they	they	PRON
ajam-117	18	32	effectively	effectively	ADV
ajam-117	18	33	communicate	communicate	VERB
ajam-117	18	34	brand	brand	NOUN
ajam-117	18	35	value	value	NOUN
ajam-117	18	36	and	and	CCONJ
ajam-117	18	37	attract	attract	VERB
ajam-117	18	38	consumers	consumer	NOUN
ajam-117	18	39	.	.	PUNCT
ajam-117	19	1	bank	bank	NOUN
ajam-117	19	2	’s	’s	PART
ajam-117	19	3	design	design	NOUN
ajam-117	19	4	layout	layout	NOUN
ajam-117	19	5	may	may	AUX
ajam-117	19	6	communicate	communicate	VERB
ajam-117	19	7	value	value	NOUN
ajam-117	19	8	by	by	ADP
ajam-117	19	9	increasing	increase	VERB
ajam-117	19	10	search	search	NOUN
ajam-117	19	11	efficiency	efficiency	NOUN
ajam-117	19	12	,	,	PUNCT
ajam-117	19	13	comfort	comfort	NOUN
ajam-117	19	14	,	,	PUNCT
ajam-117	19	15	inventory	inventory	NOUN
ajam-117	19	16	capacity	capacity	NOUN
ajam-117	19	17	,	,	PUNCT
ajam-117	19	18	product	product	NOUN
ajam-117	19	19	quality	quality	NOUN
ajam-117	19	20	,	,	PUNCT
ajam-117	19	21	price	price	NOUN
ajam-117	19	22	,	,	PUNCT
ajam-117	19	23	product	product	NOUN
ajam-117	19	24	displays	display	NOUN
ajam-117	19	25	etc	etc	X
ajam-117	19	26	.	.	X
ajam-117	19	27	signage	signage	NOUN
ajam-117	19	28	and	and	CCONJ
ajam-117	19	29	window	window	NOUN
ajam-117	19	30	dressing	dressing	NOUN
ajam-117	19	31	is	be	AUX
ajam-117	19	32	the	the	DET
ajam-117	19	33	face	face	NOUN
ajam-117	19	34	index	index	NOUN
ajam-117	19	35	of	of	ADP
ajam-117	19	36	the	the	DET
ajam-117	19	37	store	store	NOUN
ajam-117	19	38	that	that	PRON
ajam-117	19	39	can	can	AUX
ajam-117	19	40	attract	attract	VERB
ajam-117	19	41	or	or	CCONJ
ajam-117	19	42	repel	repel	VERB
ajam-117	19	43	customers	customer	NOUN
ajam-117	19	44	from	from	ADP
ajam-117	19	45	the	the	DET
ajam-117	19	46	store	store	NOUN
ajam-117	19	47	.	.	PUNCT
ajam-117	20	1	customers	customer	NOUN
ajam-117	20	2	may	may	AUX
ajam-117	20	3	develop	develop	VERB
ajam-117	20	4	associations	association	NOUN
ajam-117	20	5	of	of	ADP
ajam-117	20	6	trust	trust	NOUN
ajam-117	20	7	,	,	PUNCT
ajam-117	20	8	value	value	NOUN
ajam-117	20	9	,	,	PUNCT
ajam-117	20	10	quality	quality	NOUN
ajam-117	20	11	of	of	ADP
ajam-117	20	12	goods	good	NOUN
ajam-117	20	13	and	and	CCONJ
ajam-117	20	14	services	service	NOUN
ajam-117	20	15	,	,	PUNCT
ajam-117	20	16	price	price	NOUN
ajam-117	20	17	warranty	warranty	NOUN
ajam-117	20	18	and	and	CCONJ
ajam-117	20	19	guarantees	guarantee	NOUN
ajam-117	20	20	,	,	PUNCT
ajam-117	20	21	as	as	SCONJ
ajam-117	20	22	they	they	PRON
ajam-117	20	23	come	come	VERB
ajam-117	20	24	across	across	ADP
ajam-117	20	25	visuals	visual	NOUN
ajam-117	20	26	such	such	ADJ
ajam-117	20	27	as	as	ADP
ajam-117	20	28	signage	signage	NOUN
ajam-117	20	29	,	,	PUNCT
ajam-117	20	30	window	window	NOUN
ajam-117	20	31	dressing	dressing	NOUN
ajam-117	20	32	,	,	PUNCT
ajam-117	20	33	logo	logo	NOUN
ajam-117	20	34	,	,	PUNCT
ajam-117	20	35	etc	etc	X
ajam-117	20	36	based	base	VERB
ajam-117	20	37	on	on	ADP
ajam-117	20	38	past	past	ADJ
ajam-117	20	39	shopping	shopping	NOUN
ajam-117	20	40	experiences	experience	NOUN
ajam-117	20	41	,	,	PUNCT
ajam-117	20	42	signs	sign	NOUN
ajam-117	20	43	and	and	CCONJ
ajam-117	20	44	graphics	graphic	NOUN
ajam-117	20	45	used	use	VERB
ajam-117	20	46	in	in	ADP
ajam-117	20	47	the	the	DET
ajam-117	20	48	store	store	NOUN
ajam-117	20	49	act	act	NOUN
ajam-117	20	50	as	as	ADP
ajam-117	20	51	bridge	bridge	NOUN
ajam-117	20	52	between	between	ADP
ajam-117	20	53	the	the	DET
ajam-117	20	54	merchandize	merchandize	NOUN
ajam-117	20	55	and	and	CCONJ
ajam-117	20	56	the	the	DET
ajam-117	20	57	target	target	NOUN
ajam-117	20	58	market	market	NOUN
ajam-117	20	59	.	.	PUNCT
ajam-117	21	1	design	design	NOUN
ajam-117	21	2	factors	factor	NOUN
ajam-117	21	3	create	create	VERB
ajam-117	21	4	theoretical	theoretical	ADJ
ajam-117	21	5	okonkwo	okonkwo	NOUN
ajam-117	21	6	193	193	NUM
ajam-117	21	7	effect	effect	NOUN
ajam-117	21	8	,	,	PUNCT
ajam-117	21	9	add	add	VERB
ajam-117	21	10	spersonality	spersonality	NOUN
ajam-117	21	11	,	,	PUNCT
ajam-117	21	12	beauty	beauty	NOUN
ajam-117	21	13	and	and	CCONJ
ajam-117	21	14	communicate	communicate	VERB
ajam-117	21	15	store	store	NOUN
ajam-117	21	16	image	image	NOUN
ajam-117	21	17	.	.	PUNCT
ajam-117	22	1	therefore	therefore	ADV
ajam-117	22	2	,	,	PUNCT
ajam-117	22	3	this	this	DET
ajam-117	22	4	study	study	NOUN
ajam-117	22	5	is	be	AUX
ajam-117	22	6	designed	design	VERB
ajam-117	22	7	to	to	PART
ajam-117	22	8	examine	examine	VERB
ajam-117	22	9	the	the	DET
ajam-117	22	10	impact	impact	NOUN
ajam-117	22	11	of	of	ADP
ajam-117	22	12	physical	physical	ADJ
ajam-117	22	13	architecture	architecture	NOUN
ajam-117	22	14	on	on	ADP
ajam-117	22	15	customer	customer	NOUN
ajam-117	22	16	patronage	patronage	NOUN
ajam-117	22	17	of	of	ADP
ajam-117	22	18	banks	bank	NOUN
ajam-117	22	19	in	in	ADP
ajam-117	22	20	the	the	DET
ajam-117	22	21	south	south	ADJ
ajam-117	22	22	-	-	PUNCT
ajam-117	22	23	south	south	NOUN
ajam-117	22	24	zone	zone	NOUN
ajam-117	22	25	of	of	ADP
ajam-117	22	26	nigeria	nigeria	PROPN
ajam-117	22	27	.	.	PUNCT
ajam-117	23	1	theoretical	theoretical	ADJ
ajam-117	23	2	background	background	NOUN
ajam-117	23	3	physical	physical	ADJ
ajam-117	23	4	architecture	architecture	NOUN
ajam-117	23	5	and	and	CCONJ
ajam-117	23	6	customer	customer	NOUN
ajam-117	23	7	patronage	patronage	NOUN
ajam-117	23	8	physical	physical	ADJ
ajam-117	23	9	architecture	architecture	NOUN
ajam-117	23	10	refers	refer	VERB
ajam-117	23	11	to	to	ADP
ajam-117	23	12	the	the	DET
ajam-117	23	13	ways	way	NOUN
ajam-117	23	14	in	in	ADP
ajam-117	23	15	which	which	PRON
ajam-117	23	16	machinery	machinery	NOUN
ajam-117	23	17	,	,	PUNCT
ajam-117	23	18	equipment	equipment	NOUN
ajam-117	23	19	,	,	PUNCT
ajam-117	23	20	and	and	CCONJ
ajam-117	23	21	furnishings	furnishing	NOUN
ajam-117	23	22	are	be	AUX
ajam-117	23	23	arranged	arrange	VERB
ajam-117	23	24	,	,	PUNCT
ajam-117	23	25	the	the	DET
ajam-117	23	26	size	size	NOUN
ajam-117	23	27	and	and	CCONJ
ajam-117	23	28	shape	shape	NOUN
ajam-117	23	29	of	of	ADP
ajam-117	23	30	those	those	DET
ajam-117	23	31	items	item	NOUN
ajam-117	23	32	,	,	PUNCT
ajam-117	23	33	and	and	CCONJ
ajam-117	23	34	the	the	DET
ajam-117	23	35	spatial	spatial	ADJ
ajam-117	23	36	relationships	relationship	NOUN
ajam-117	23	37	among	among	ADP
ajam-117	23	38	these	these	DET
ajam-117	23	39	elements	element	NOUN
ajam-117	23	40	.	.	PUNCT
ajam-117	24	1	more	more	ADV
ajam-117	24	2	so	so	ADV
ajam-117	24	3	,	,	PUNCT
ajam-117	24	4	it	it	PRON
ajam-117	24	5	refers	refer	VERB
ajam-117	24	6	to	to	ADP
ajam-117	24	7	the	the	DET
ajam-117	24	8	functional	functional	ADJ
ajam-117	24	9	ability	ability	NOUN
ajam-117	24	10	of	of	ADP
ajam-117	24	11	the	the	DET
ajam-117	24	12	same	same	ADJ
ajam-117	24	13	items	item	NOUN
ajam-117	24	14	to	to	PART
ajam-117	24	15	facilitate	facilitate	VERB
ajam-117	24	16	performance	performance	NOUN
ajam-117	24	17	and	and	CCONJ
ajam-117	24	18	the	the	DET
ajam-117	24	19	accomplishment	accomplishment	NOUN
ajam-117	24	20	of	of	ADP
ajam-117	24	21	goals	goal	NOUN
ajam-117	24	22	.	.	PUNCT
ajam-117	25	1	within	within	ADP
ajam-117	25	2	the	the	DET
ajam-117	25	3	leisure	leisure	NOUN
ajam-117	25	4	service	service	NOUN
ajam-117	25	5	context	context	NOUN
ajam-117	25	6	,	,	PUNCT
ajam-117	25	7	architecture	architecture	NOUN
ajam-117	25	8	accessibility	accessibility	NOUN
ajam-117	25	9	refers	refer	VERB
ajam-117	25	10	to	to	ADP
ajam-117	25	11	the	the	DET
ajam-117	25	12	way	way	NOUN
ajam-117	25	13	in	in	ADP
ajam-117	25	14	which	which	PRON
ajam-117	25	15	furnishings	furnishing	NOUN
ajam-117	25	16	and	and	CCONJ
ajam-117	25	17	equipment	equipment	NOUN
ajam-117	25	18	,	,	PUNCT
ajam-117	25	19	service	service	NOUN
ajam-117	25	20	area	area	NOUN
ajam-117	25	21	and	and	CCONJ
ajam-117	25	22	passage	passage	NOUN
ajam-117	25	23	ways	way	NOUN
ajam-117	25	24	are	be	AUX
ajam-117	25	25	arranged	arrange	VERB
ajam-117	25	26	;	;	PUNCT
ajam-117	25	27	and	and	CCONJ
ajam-117	25	28	the	the	DET
ajam-117	25	29	spatial	spatial	ADJ
ajam-117	25	30	relationships	relationship	NOUN
ajam-117	25	31	among	among	ADP
ajam-117	25	32	these	these	DET
ajam-117	25	33	elements	element	NOUN
ajam-117	25	34	(	(	PUNCT
ajam-117	25	35	bitner	bitner	NOUN
ajam-117	25	36	,	,	PUNCT
ajam-117	25	37	1992	1992	NUM
ajam-117	25	38	)	)	PUNCT
ajam-117	25	39	.	.	PUNCT
ajam-117	26	1	an	an	DET
ajam-117	26	2	effective	effective	ADJ
ajam-117	26	3	layout	layout	NOUN
ajam-117	26	4	will	will	AUX
ajam-117	26	5	provide	provide	VERB
ajam-117	26	6	for	for	ADP
ajam-117	26	7	ease	ease	NOUN
ajam-117	26	8	of	of	ADP
ajam-117	26	9	entry	entry	NOUN
ajam-117	26	10	and	and	CCONJ
ajam-117	26	11	exist	exist	VERB
ajam-117	26	12	,	,	PUNCT
ajam-117	26	13	and	and	CCONJ
ajam-117	26	14	will	will	AUX
ajam-117	26	15	make	make	VERB
ajam-117	26	16	ancillary	ancillary	ADJ
ajam-117	26	17	service	service	NOUN
ajam-117	26	18	areas	area	NOUN
ajam-117	26	19	such	such	ADJ
ajam-117	26	20	as	as	ADP
ajam-117	26	21	concessions	concession	NOUN
ajam-117	26	22	,	,	PUNCT
ajam-117	26	23	restrooms	restroom	NOUN
ajam-117	26	24	,	,	PUNCT
ajam-117	26	25	and	and	CCONJ
ajam-117	26	26	souvenir	souvenir	NOUN
ajam-117	26	27	stands	stand	VERB
ajam-117	26	28	more	more	ADV
ajam-117	26	29	accessible	accessible	ADJ
ajam-117	26	30	to	to	ADP
ajam-117	26	31	customers	customer	NOUN
ajam-117	26	32	.	.	PUNCT
ajam-117	27	1	effective	effective	ADJ
ajam-117	27	2	architecture	architecture	NOUN
ajam-117	27	3	in	in	ADP
ajam-117	27	4	discount	discount	NOUN
ajam-117	27	5	stores	store	NOUN
ajam-117	27	6	and	and	CCONJ
ajam-117	27	7	banks	bank	NOUN
ajam-117	27	8	facilitates	facilitate	VERB
ajam-117	27	9	the	the	DET
ajam-117	27	10	fulfillment	fulfillment	NOUN
ajam-117	27	11	of	of	ADP
ajam-117	27	12	functional	functional	ADJ
ajam-117	27	13	needs	need	NOUN
ajam-117	27	14	(	(	PUNCT
ajam-117	27	15	wakefield	wakefield	NOUN
ajam-117	27	16	and	and	CCONJ
ajam-117	27	17	blodget	blodget	NOUN
ajam-117	27	18	,	,	PUNCT
ajam-117	27	19	2005	2005	NUM
ajam-117	27	20	)	)	PUNCT
ajam-117	27	21	.	.	PUNCT
ajam-117	28	1	interesting	interesting	ADJ
ajam-117	28	2	and	and	CCONJ
ajam-117	28	3	effective	effective	ADJ
ajam-117	28	4	physical	physical	ADJ
ajam-117	28	5	architecture	architecture	NOUN
ajam-117	28	6	may	may	AUX
ajam-117	28	7	also	also	ADV
ajam-117	28	8	facilitate	facilitate	VERB
ajam-117	28	9	fulfillment	fulfillment	NOUN
ajam-117	28	10	of	of	ADP
ajam-117	28	11	hedonic	hedonic	ADJ
ajam-117	28	12	or	or	CCONJ
ajam-117	28	13	pleasure	pleasure	NOUN
ajam-117	28	14	needs	need	NOUN
ajam-117	28	15	.	.	PUNCT
ajam-117	29	1	that	that	PRON
ajam-117	29	2	is	is	ADV
ajam-117	29	3	,	,	PUNCT
ajam-117	29	4	by	by	ADP
ajam-117	29	5	making	make	VERB
ajam-117	29	6	ancillary	ancillary	ADJ
ajam-117	29	7	service	service	NOUN
ajam-117	29	8	areas	area	NOUN
ajam-117	29	9	more	more	ADV
ajam-117	29	10	accessible	accessible	ADJ
ajam-117	29	11	customers	customer	NOUN
ajam-117	29	12	are	be	AUX
ajam-117	29	13	able	able	ADJ
ajam-117	29	14	to	to	PART
ajam-117	29	15	spend	spend	VERB
ajam-117	29	16	more	more	ADJ
ajam-117	29	17	time	time	NOUN
ajam-117	29	18	enjoying	enjoy	VERB
ajam-117	29	19	the	the	DET
ajam-117	29	20	primary	primary	ADJ
ajam-117	29	21	service	service	NOUN
ajam-117	29	22	offering	offering	NOUN
ajam-117	29	23	.	.	PUNCT
ajam-117	30	1	surprisingly	surprisingly	ADV
ajam-117	30	2	,	,	PUNCT
ajam-117	30	3	little	little	ADJ
ajam-117	30	4	has	have	AUX
ajam-117	30	5	been	be	AUX
ajam-117	30	6	published	publish	VERB
ajam-117	30	7	about	about	ADP
ajam-117	30	8	the	the	DET
ajam-117	30	9	effects	effect	NOUN
ajam-117	30	10	of	of	ADP
ajam-117	30	11	physical	physical	ADJ
ajam-117	30	12	architecture	architecture	NOUN
ajam-117	30	13	on	on	ADP
ajam-117	30	14	sales	sale	NOUN
ajam-117	30	15	volume	volume	NOUN
ajam-117	30	16	in	in	ADP
ajam-117	30	17	commercial	commercial	ADJ
ajam-117	30	18	service	service	NOUN
ajam-117	30	19	settings	setting	NOUN
ajam-117	30	20	such	such	ADJ
ajam-117	30	21	as	as	ADP
ajam-117	30	22	banks	bank	NOUN
ajam-117	30	23	(	(	PUNCT
ajam-117	30	24	wener	wener	NOUN
ajam-117	30	25	,	,	PUNCT
ajam-117	30	26	2000	2000	NUM
ajam-117	30	27	;	;	PUNCT
ajam-117	30	28	seidel	seidel	PROPN
ajam-117	30	29	,	,	PUNCT
ajam-117	30	30	2002	2002	NUM
ajam-117	30	31	)	)	PUNCT
ajam-117	30	32	.	.	PUNCT
ajam-117	31	1	logic	logic	NOUN
ajam-117	31	2	suggests	suggest	VERB
ajam-117	31	3	that	that	SCONJ
ajam-117	31	4	physical	physical	ADJ
ajam-117	31	5	architecture	architecture	NOUN
ajam-117	31	6	and	and	CCONJ
ajam-117	31	7	functionality	functionality	NOUN
ajam-117	31	8	of	of	ADP
ajam-117	31	9	the	the	DET
ajam-117	31	10	environment	environment	NOUN
ajam-117	31	11	are	be	AUX
ajam-117	31	12	highly	highly	ADV
ajam-117	31	13	salient	salient	ADJ
ajam-117	31	14	to	to	ADP
ajam-117	31	15	customers	customer	NOUN
ajam-117	31	16	in	in	ADP
ajam-117	31	17	self	self	NOUN
ajam-117	31	18	service	service	NOUN
ajam-117	31	19	environments	environment	NOUN
ajam-117	31	20	where	where	SCONJ
ajam-117	31	21	they	they	PRON
ajam-117	31	22	must	must	AUX
ajam-117	31	23	perform	perform	VERB
ajam-117	31	24	on	on	ADP
ajam-117	31	25	their	their	PRON
ajam-117	31	26	own	own	ADJ
ajam-117	31	27	and	and	CCONJ
ajam-117	31	28	can	can	AUX
ajam-117	31	29	not	not	PART
ajam-117	31	30	rely	rely	VERB
ajam-117	31	31	on	on	SCONJ
ajam-117	31	32	employees	employee	NOUN
ajam-117	31	33	to	to	PART
ajam-117	31	34	assist	assist	VERB
ajam-117	31	35	them	they	PRON
ajam-117	31	36	.	.	PUNCT
ajam-117	32	1	similarly	similarly	ADV
ajam-117	32	2	,	,	PUNCT
ajam-117	32	3	if	if	SCONJ
ajam-117	32	4	the	the	DET
ajam-117	32	5	tasks	task	NOUN
ajam-117	32	6	to	to	PART
ajam-117	32	7	be	be	AUX
ajam-117	32	8	performed	perform	VERB
ajam-117	32	9	are	be	AUX
ajam-117	32	10	very	very	ADV
ajam-117	32	11	complex	complex	ADJ
ajam-117	32	12	,	,	PUNCT
ajam-117	32	13	efficiency	efficiency	NOUN
ajam-117	32	14	of	of	ADP
ajam-117	32	15	layout	layout	NOUN
ajam-117	32	16	and	and	CCONJ
ajam-117	32	17	physical	physical	ADJ
ajam-117	32	18	architecture	architecture	NOUN
ajam-117	32	19	will	will	AUX
ajam-117	32	20	be	be	AUX
ajam-117	32	21	more	more	ADV
ajam-117	32	22	important	important	ADJ
ajam-117	32	23	than	than	ADP
ajam-117	32	24	when	when	SCONJ
ajam-117	32	25	the	the	DET
ajam-117	32	26	tasks	task	NOUN
ajam-117	32	27	are	be	AUX
ajam-117	32	28	mundane	mundane	ADJ
ajam-117	32	29	or	or	CCONJ
ajam-117	32	30	simple	simple	ADJ
ajam-117	32	31	.	.	PUNCT
ajam-117	33	1	when	when	SCONJ
ajam-117	33	2	either	either	CCONJ
ajam-117	33	3	the	the	DET
ajam-117	33	4	employees	employee	NOUN
ajam-117	33	5	or	or	CCONJ
ajam-117	33	6	customers	customer	NOUN
ajam-117	33	7	are	be	AUX
ajam-117	33	8	under	under	ADP
ajam-117	33	9	time	time	NOUN
ajam-117	33	10	pressure	pressure	NOUN
ajam-117	33	11	,	,	PUNCT
ajam-117	33	12	they	they	PRON
ajam-117	33	13	will	will	AUX
ajam-117	33	14	also	also	ADV
ajam-117	33	15	be	be	AUX
ajam-117	33	16	highly	highly	ADV
ajam-117	33	17	conscious	conscious	ADJ
ajam-117	33	18	of	of	ADP
ajam-117	33	19	the	the	DET
ajam-117	33	20	relative	relative	ADJ
ajam-117	33	21	ease	ease	NOUN
ajam-117	33	22	with	with	ADP
ajam-117	33	23	which	which	PRON
ajam-117	33	24	they	they	PRON
ajam-117	33	25	can	can	AUX
ajam-117	33	26	perform	perform	VERB
ajam-117	33	27	their	their	PRON
ajam-117	33	28	tasks	task	NOUN
ajam-117	33	29	in	in	ADP
ajam-117	33	30	the	the	DET
ajam-117	33	31	environment	environment	NOUN
ajam-117	33	32	.	.	PUNCT
ajam-117	34	1	however	however	ADV
ajam-117	34	2	,	,	PUNCT
ajam-117	34	3	it	it	PRON
ajam-117	34	4	is	be	AUX
ajam-117	34	5	important	important	ADJ
ajam-117	34	6	to	to	PART
ajam-117	34	7	emphasize	emphasize	VERB
ajam-117	34	8	that	that	DET
ajam-117	34	9	physical	physical	ADJ
ajam-117	34	10	architecture	architecture	NOUN
ajam-117	34	11	that	that	PRON
ajam-117	34	12	makes	make	VERB
ajam-117	34	13	people	people	NOUN
ajam-117	34	14	or	or	CCONJ
ajam-117	34	15	customers	customer	NOUN
ajam-117	34	16	to	to	PART
ajam-117	34	17	feel	feel	VERB
ajam-117	34	18	constricted	constrict	VERB
ajam-117	34	19	may	may	AUX
ajam-117	34	20	have	have	VERB
ajam-117	34	21	a	a	DET
ajam-117	34	22	direct	direct	ADJ
ajam-117	34	23	effect	effect	NOUN
ajam-117	34	24	on	on	ADP
ajam-117	34	25	customer	customer	NOUN
ajam-117	34	26	quality	quality	NOUN
ajam-117	34	27	perceptions	perception	NOUN
ajam-117	34	28	excitement	excitement	NOUN
ajam-117	34	29	levels	level	NOUN
ajam-117	34	30	,	,	PUNCT
ajam-117	34	31	and	and	CCONJ
ajam-117	34	32	indirectly	indirectly	ADV
ajam-117	34	33	on	on	ADP
ajam-117	34	34	their	their	PRON
ajam-117	34	35	desire	desire	NOUN
ajam-117	34	36	to	to	PART
ajam-117	34	37	return	return	VERB
ajam-117	34	38	(	(	PUNCT
ajam-117	34	39	customer	customer	NOUN
ajam-117	34	40	retention	retention	NOUN
ajam-117	34	41	)	)	PUNCT
ajam-117	34	42	.	.	PUNCT
ajam-117	35	1	this	this	PRON
ajam-117	35	2	implies	imply	VERB
ajam-117	35	3	that	that	SCONJ
ajam-117	35	4	service	service	NOUN
ajam-117	35	5	or	or	CCONJ
ajam-117	35	6	retail	retail	ADJ
ajam-117	35	7	facilities	facility	NOUN
ajam-117	35	8	that	that	PRON
ajam-117	35	9	are	be	AUX
ajam-117	35	10	specifically	specifically	ADV
ajam-117	35	11	designed	design	VERB
ajam-117	35	12	to	to	PART
ajam-117	35	13	add	add	VERB
ajam-117	35	14	some	some	DET
ajam-117	35	15	level	level	NOUN
ajam-117	35	16	of	of	ADP
ajam-117	35	17	excitement	excitement	NOUN
ajam-117	35	18	,	,	PUNCT
ajam-117	35	19	arousal	arousal	NOUN
ajam-117	35	20	or	or	CCONJ
ajam-117	35	21	satisfaction	satisfaction	NOUN
ajam-117	35	22	to	to	ADP
ajam-117	35	23	the	the	DET
ajam-117	35	24	service	service	NOUN
ajam-117	35	25	experience	experience	NOUN
ajam-117	35	26	such	such	ADJ
ajam-117	35	27	as	as	ADP
ajam-117	35	28	in	in	ADP
ajam-117	35	29	an	an	DET
ajam-117	35	30	upscale	upscale	ADJ
ajam-117	35	31	restaurant	restaurant	NOUN
ajam-117	35	32	or	or	CCONJ
ajam-117	35	33	commercial	commercial	ADJ
ajam-117	35	34	bank	bank	NOUN
ajam-117	35	35	should	should	AUX
ajam-117	35	36	provide	provide	VERB
ajam-117	35	37	ample	ample	ADJ
ajam-117	35	38	space	space	NOUN
ajam-117	35	39	to	to	PART
ajam-117	35	40	facilitate	facilitate	VERB
ajam-117	35	41	exploration	exploration	NOUN
ajam-117	35	42	and	and	CCONJ
ajam-117	35	43	stimulation	stimulation	NOUN
ajam-117	35	44	within	within	ADP
ajam-117	35	45	the	the	DET
ajam-117	35	46	physical	physical	ADJ
ajam-117	35	47	environment	environment	NOUN
ajam-117	35	48	(	(	PUNCT
ajam-117	35	49	wakefield	wakefield	NOUN
ajam-117	35	50	and	and	CCONJ
ajam-117	35	51	blodgett	blodgett	PROPN
ajam-117	35	52	;	;	PUNCT
ajam-117	35	53	2005	2005	NUM
ajam-117	35	54	)	)	PUNCT
ajam-117	35	55	.	.	PUNCT
ajam-117	36	1	from	from	ADP
ajam-117	36	2	the	the	DET
ajam-117	36	3	forgoing	forgoing	ADJ
ajam-117	36	4	discussion	discussion	NOUN
ajam-117	36	5	,	,	PUNCT
ajam-117	36	6	we	we	PRON
ajam-117	36	7	are	be	AUX
ajam-117	36	8	inclined	inclined	ADJ
ajam-117	36	9	to	to	PART
ajam-117	36	10	believe	believe	VERB
ajam-117	36	11	that	that	SCONJ
ajam-117	36	12	physical	physical	ADJ
ajam-117	36	13	architecture	architecture	NOUN
ajam-117	36	14	can	can	AUX
ajam-117	36	15	influence	influence	VERB
ajam-117	36	16	patronage	patronage	NOUN
ajam-117	36	17	in	in	ADP
ajam-117	36	18	banks	bank	NOUN
ajam-117	36	19	.	.	PUNCT
ajam-117	37	1	furthermore	furthermore	ADV
ajam-117	37	2	,	,	PUNCT
ajam-117	37	3	services	service	NOUN
ajam-117	37	4	encounter	encounter	VERB
ajam-117	37	5	environments	environment	NOUN
ajam-117	37	6	are	be	AUX
ajam-117	37	7	purposeful	purposeful	ADJ
ajam-117	37	8	environments	environment	NOUN
ajam-117	37	9	(	(	PUNCT
ajam-117	37	10	i.e.	i.e.	X
ajam-117	37	11	they	they	PRON
ajam-117	37	12	exist	exist	VERB
ajam-117	37	13	to	to	PART
ajam-117	37	14	fulfill	fulfill	VERB
ajam-117	37	15	specific	specific	ADJ
ajam-117	37	16	needs	need	NOUN
ajam-117	37	17	of	of	ADP
ajam-117	37	18	consumers	consumer	NOUN
ajam-117	37	19	,	,	PUNCT
ajam-117	37	20	often	often	ADV
ajam-117	37	21	through	through	ADP
ajam-117	37	22	the	the	DET
ajam-117	37	23	successful	successful	ADJ
ajam-117	37	24	completion	completion	NOUN
ajam-117	37	25	of	of	ADP
ajam-117	37	26	employee	employee	NOUN
ajam-117	37	27	actions	action	NOUN
ajam-117	37	28	)	)	PUNCT
ajam-117	37	29	;	;	PUNCT
ajam-117	37	30	this	this	PRON
ajam-117	37	31	underscores	underscore	VERB
ajam-117	37	32	the	the	DET
ajam-117	37	33	relevance	relevance	NOUN
ajam-117	37	34	of	of	ADP
ajam-117	37	35	physical	physical	ADJ
ajam-117	37	36	architecture	architecture	NOUN
ajam-117	37	37	of	of	ADP
ajam-117	37	38	business	business	NOUN
ajam-117	37	39	surroundings	surrounding	NOUN
ajam-117	37	40	.	.	PUNCT
ajam-117	38	1	the	the	DET
ajam-117	38	2	study	study	NOUN
ajam-117	38	3	of	of	ADP
ajam-117	38	4	baker	baker	PROPN
ajam-117	38	5	et	et	PROPN
ajam-117	38	6	al	al	PROPN
ajam-117	38	7	(	(	PUNCT
ajam-117	38	8	2002	2002	NUM
ajam-117	38	9	)	)	PUNCT
ajam-117	38	10	showed	show	VERB
ajam-117	38	11	strong	strong	ADJ
ajam-117	38	12	evidence	evidence	NOUN
ajam-117	38	13	that	that	SCONJ
ajam-117	38	14	customer	customer	NOUN
ajam-117	38	15	’s	’s	PART
ajam-117	38	16	perception	perception	NOUN
ajam-117	38	17	towards	towards	ADP
ajam-117	38	18	display	display	NOUN
ajam-117	38	19	and	and	CCONJ
ajam-117	38	20	layout	layout	NOUN
ajam-117	38	21	influence	influence	NOUN
ajam-117	38	22	the	the	DET
ajam-117	38	23	customer	customer	NOUN
ajam-117	38	24	’s	’s	PART
ajam-117	38	25	value	value	NOUN
ajam-117	38	26	perception	perception	NOUN
ajam-117	38	27	.	.	PUNCT
ajam-117	39	1	the	the	DET
ajam-117	39	2	value	value	NOUN
ajam-117	39	3	perception	perception	NOUN
ajam-117	39	4	has	have	VERB
ajam-117	39	5	a	a	DET
ajam-117	39	6	strong	strong	ADJ
ajam-117	39	7	impact	impact	NOUN
ajam-117	39	8	on	on	ADP
ajam-117	39	9	customer	customer	NOUN
ajam-117	39	10	patronage	patronage	NOUN
ajam-117	39	11	.	.	PUNCT
ajam-117	40	1	when	when	SCONJ
ajam-117	40	2	customers	customer	NOUN
ajam-117	40	3	find	find	VERB
ajam-117	40	4	that	that	SCONJ
ajam-117	40	5	the	the	DET
ajam-117	40	6	merchandise	merchandise	NOUN
ajam-117	40	7	or	or	CCONJ
ajam-117	40	8	services	service	NOUN
ajam-117	40	9	is	be	AUX
ajam-117	40	10	easily	easily	ADV
ajam-117	40	11	identified	identify	VERB
ajam-117	40	12	,	,	PUNCT
ajam-117	40	13	the	the	PRON
ajam-117	40	14	higher	high	ADJ
ajam-117	40	15	the	the	DET
ajam-117	40	16	possibility	possibility	NOUN
ajam-117	40	17	that	that	SCONJ
ajam-117	40	18	customers	customer	NOUN
ajam-117	40	19	will	will	AUX
ajam-117	40	20	purchase	purchase	VERB
ajam-117	40	21	on	on	ADP
ajam-117	40	22	the	the	DET
ajam-117	40	23	merchandise	merchandise	NOUN
ajam-117	40	24	.	.	PUNCT
ajam-117	41	1	efficient	efficient	ADJ
ajam-117	41	2	design	design	NOUN
ajam-117	41	3	of	of	ADP
ajam-117	41	4	layout	layout	NOUN
ajam-117	41	5	aids	aids	PROPN
ajam-117	41	6	people	people	NOUN
ajam-117	41	7	in	in	ADP
ajam-117	41	8	getting	get	VERB
ajam-117	41	9	the	the	DET
ajam-117	41	10	right	right	ADJ
ajam-117	41	11	direction	direction	NOUN
ajam-117	41	12	and	and	CCONJ
ajam-117	41	13	to	to	PART
ajam-117	41	14	understand	understand	VERB
ajam-117	41	15	signs	sign	NOUN
ajam-117	41	16	in	in	ADP
ajam-117	41	17	stores	store	NOUN
ajam-117	41	18	and	and	CCONJ
ajam-117	41	19	offices	office	NOUN
ajam-117	41	20	(	(	PUNCT
ajam-117	41	21	bitner	bitner	NOUN
ajam-117	41	22	,	,	PUNCT
ajam-117	41	23	1992	1992	NUM
ajam-117	41	24	)	)	PUNCT
ajam-117	41	25	.	.	PUNCT
ajam-117	42	1	more	more	ADV
ajam-117	42	2	so	so	ADV
ajam-117	42	3	,	,	PUNCT
ajam-117	42	4	customers	customer	NOUN
ajam-117	42	5	that	that	PRON
ajam-117	42	6	are	be	AUX
ajam-117	42	7	successfully	successfully	ADV
ajam-117	42	8	attracted	attract	VERB
ajam-117	42	9	to	to	ADP
ajam-117	42	10	a	a	DET
ajam-117	42	11	store	store	NOUN
ajam-117	42	12	or	or	CCONJ
ajam-117	42	13	office	office	NOUN
ajam-117	42	14	have	have	VERB
ajam-117	42	15	a	a	DET
ajam-117	42	16	chance	chance	NOUN
ajam-117	42	17	to	to	PART
ajam-117	42	18	purchase	purchase	VERB
ajam-117	42	19	on	on	ADP
ajam-117	42	20	product	product	NOUN
ajam-117	42	21	and	and	CCONJ
ajam-117	42	22	spread	spread	VERB
ajam-117	42	23	positive	positive	ADJ
ajam-117	42	24	word	word	NOUN
ajam-117	42	25	of	of	ADP
ajam-117	42	26	mouth	mouth	NOUN
ajam-117	42	27	to	to	ADP
ajam-117	42	28	friends	friend	NOUN
ajam-117	42	29	and	and	CCONJ
ajam-117	42	30	family	family	NOUN
ajam-117	42	31	(	(	PUNCT
ajam-117	42	32	barth	barth	NOUN
ajam-117	42	33	,	,	PUNCT
ajam-117	42	34	1993	1993	NUM
ajam-117	42	35	)	)	PUNCT
ajam-117	42	36	.	.	PUNCT
ajam-117	43	1	on	on	ADP
ajam-117	43	2	the	the	DET
ajam-117	43	3	other	other	ADJ
ajam-117	43	4	hand	hand	NOUN
ajam-117	43	5	,	,	PUNCT
ajam-117	43	6	physical	physical	ADJ
ajam-117	43	7	architecture	architecture	NOUN
ajam-117	43	8	refers	refer	VERB
ajam-117	43	9	to	to	ADP
ajam-117	43	10	the	the	DET
ajam-117	43	11	ability	ability	NOUN
ajam-117	43	12	of	of	ADP
ajam-117	43	13	the	the	DET
ajam-117	43	14	same	same	ADJ
ajam-117	43	15	items	item	NOUN
ajam-117	43	16	to	to	PART
ajam-117	43	17	facilitate	facilitate	VERB
ajam-117	43	18	performance	performance	NOUN
ajam-117	43	19	and	and	CCONJ
ajam-117	43	20	the	the	DET
ajam-117	43	21	accomplishment	accomplishment	NOUN
ajam-117	43	22	of	of	ADP
ajam-117	43	23	goals	goal	NOUN
ajam-117	43	24	.	.	PUNCT
ajam-117	44	1	much	much	ADJ
ajam-117	44	2	of	of	ADP
ajam-117	44	3	the	the	DET
ajam-117	44	4	empirical	empirical	ADJ
ajam-117	44	5	research	research	NOUN
ajam-117	44	6	in	in	ADP
ajam-117	44	7	organization	organization	NOUN
ajam-117	44	8	behavior	behavior	NOUN
ajam-117	44	9	and	and	CCONJ
ajam-117	44	10	psychology	psychology	NOUN
ajam-117	44	11	illustrated	illustrate	VERB
ajam-117	44	12	effects	effect	NOUN
ajam-117	44	13	of	of	ADP
ajam-117	44	14	the	the	DET
ajam-117	44	15	physical	physical	ADJ
ajam-117	44	16	architecture	architecture	NOUN
ajam-117	44	17	and	and	CCONJ
ajam-117	44	18	from	from	ADP
ajam-117	44	19	the	the	DET
ajam-117	44	20	employee	employee	NOUN
ajam-117	44	21	’s	’s	PART
ajam-117	44	22	point	point	NOUN
ajam-117	44	23	of	of	ADP
ajam-117	44	24	view	view	NOUN
ajam-117	44	25	.	.	PUNCT
ajam-117	45	1	little	little	ADJ
ajam-117	45	2	has	have	AUX
ajam-117	45	3	been	be	AUX
ajam-117	45	4	published	publish	VERB
ajam-117	45	5	about	about	ADP
ajam-117	45	6	the	the	DET
ajam-117	45	7	effects	effect	NOUN
ajam-117	45	8	of	of	ADP
ajam-117	45	9	physical	physical	ADJ
ajam-117	45	10	architecture	architecture	NOUN
ajam-117	45	11	on	on	ADP
ajam-117	45	12	customers	customer	NOUN
ajam-117	45	13	in	in	ADP
ajam-117	45	14	commercial	commercial	ADJ
ajam-117	45	15	service	service	NOUN
ajam-117	45	16	settings	setting	NOUN
ajam-117	45	17	.	.	PUNCT
ajam-117	46	1	the	the	DET
ajam-117	46	2	impact	impact	NOUN
ajam-117	46	3	of	of	ADP
ajam-117	46	4	furnishing	furnish	VERB
ajam-117	46	5	can	can	AUX
ajam-117	46	6	be	be	AUX
ajam-117	46	7	evidenced	evidence	VERB
ajam-117	46	8	through	through	ADP
ajam-117	46	9	the	the	DET
ajam-117	46	10	affective	affective	ADJ
ajam-117	46	11	response	response	NOUN
ajam-117	46	12	of	of	ADP
ajam-117	46	13	comfort	comfort	NOUN
ajam-117	46	14	;	;	PUNCT
ajam-117	46	15	and	and	CCONJ
ajam-117	46	16	this	this	PRON
ajam-117	46	17	is	be	AUX
ajam-117	46	18	also	also	ADV
ajam-117	46	19	an	an	DET
ajam-117	46	20	important	important	ADJ
ajam-117	46	21	aspect	aspect	NOUN
ajam-117	46	22	of	of	ADP
ajam-117	46	23	service	service	NOUN
ajam-117	46	24	environment	environment	NOUN
ajam-117	46	25	that	that	PRON
ajam-117	46	26	attracts	attract	VERB
ajam-117	46	27	profit	profit	NOUN
ajam-117	46	28	margin	margin	NOUN
ajam-117	46	29	and	and	CCONJ
ajam-117	46	30	retention	retention	NOUN
ajam-117	46	31	.	.	PUNCT
ajam-117	47	1	for	for	ADP
ajam-117	47	2	instance	instance	NOUN
ajam-117	47	3	,	,	PUNCT
ajam-117	47	4	seating	seat	VERB
ajam-117	47	5	comfort	comfort	NOUN
ajam-117	47	6	is	be	AUX
ajam-117	47	7	likely	likely	ADJ
ajam-117	47	8	to	to	PART
ajam-117	47	9	be	be	AUX
ajam-117	47	10	a	a	DET
ajam-117	47	11	particularly	particularly	ADV
ajam-117	47	12	salient	salient	ADJ
ajam-117	47	13	issue	issue	NOUN
ajam-117	47	14	for	for	ADP
ajam-117	47	15	customers	customer	NOUN
ajam-117	47	16	of	of	ADP
ajam-117	47	17	leisure	leisure	NOUN
ajam-117	47	18	and	and	CCONJ
ajam-117	47	19	banking	banking	NOUN
ajam-117	47	20	services	service	NOUN
ajam-117	47	21	that	that	PRON
ajam-117	47	22	must	must	AUX
ajam-117	47	23	seat	seat	VERB
ajam-117	47	24	for	for	ADP
ajam-117	47	25	a	a	DET
ajam-117	47	26	number	number	NOUN
ajam-117	47	27	of	of	ADP
ajam-117	47	28	hours	hour	NOUN
ajam-117	47	29	or	or	CCONJ
ajam-117	47	30	minutes	minute	NOUN
ajam-117	47	31	observing	observe	VERB
ajam-117	47	32	or	or	CCONJ
ajam-117	47	33	participating	participate	VERB
ajam-117	47	34	in	in	ADP
ajam-117	47	35	some	some	PRON
ajam-117	47	36	of	of	ADP
ajam-117	47	37	banking	banking	NOUN
ajam-117	47	38	transactions	transaction	NOUN
ajam-117	47	39	and	and	CCONJ
ajam-117	47	40	or	or	CCONJ
ajam-117	47	41	some	some	DET
ajam-117	47	42	form	form	NOUN
ajam-117	47	43	of	of	ADP
ajam-117	47	44	entertainment	entertainment	NOUN
ajam-117	47	45	.	.	PUNCT
ajam-117	48	1	seating	seating	NOUN
ajam-117	48	2	comfort	comfort	NOUN
ajam-117	48	3	is	be	AUX
ajam-117	48	4	affected	affect	VERB
ajam-117	48	5	by	by	ADP
ajam-117	48	6	both	both	CCONJ
ajam-117	48	7	the	the	DET
ajam-117	48	8	physical	physical	ADJ
ajam-117	48	9	seat	seat	NOUN
ajam-117	48	10	itself	itself	PRON
ajam-117	48	11	and	and	CCONJ
ajam-117	48	12	by	by	ADP
ajam-117	48	13	the	the	DET
ajam-117	48	14	space	space	NOUN
ajam-117	48	15	between	between	ADP
ajam-117	48	16	the	the	DET
ajam-117	48	17	seats	seat	NOUN
ajam-117	48	18	.	.	PUNCT
ajam-117	49	1	some	some	DET
ajam-117	49	2	seats	seat	NOUN
ajam-117	49	3	may	may	AUX
ajam-117	49	4	be	be	AUX
ajam-117	49	5	comfortable	comfortable	ADJ
ajam-117	49	6	or	or	CCONJ
ajam-117	49	7	uncomfortable	uncomfortable	ADJ
ajam-117	49	8	because	because	SCONJ
ajam-117	49	9	of	of	ADP
ajam-117	49	10	their	their	PRON
ajam-117	49	11	design	design	NOUN
ajam-117	49	12	or	or	CCONJ
ajam-117	49	13	condition	condition	NOUN
ajam-117	49	14	(	(	PUNCT
ajam-117	49	15	new	new	ADJ
ajam-117	49	16	vs.	vs.	X
ajam-117	49	17	deteriorating	deteriorate	VERB
ajam-117	49	18	,	,	PUNCT
ajam-117	49	19	padded	pad	VERB
ajam-117	49	20	vs	vs	ADP
ajam-117	49	21	non	non	NOUN
ajam-117	49	22	padded	pad	VERB
ajam-117	49	23	,	,	PUNCT
ajam-117	49	24	bench	bench	VERB
ajam-117	49	25	seats	seat	NOUN
ajam-117	49	26	vs	vs	ADP
ajam-117	49	27	seats	seat	NOUN
ajam-117	49	28	with	with	ADP
ajam-117	49	29	backs	back	NOUN
ajam-117	49	30	)	)	PUNCT
ajam-117	49	31	.	.	PUNCT
ajam-117	50	1	seats	seat	NOUN
ajam-117	50	2	may	may	AUX
ajam-117	50	3	also	also	ADV
ajam-117	50	4	be	be	AUX
ajam-117	50	5	comfortable	comfortable	ADJ
ajam-117	50	6	or	or	CCONJ
ajam-117	50	7	uncomfortable	uncomfortable	ADJ
ajam-117	50	8	because	because	SCONJ
ajam-117	50	9	of	of	ADP
ajam-117	50	10	their	their	PRON
ajam-117	50	11	proximity	proximity	NOUN
ajam-117	50	12	to	to	ADP
ajam-117	50	13	other	other	ADJ
ajam-117	50	14	seats	seat	NOUN
ajam-117	50	15	;	;	PUNCT
ajam-117	50	16	customers	customer	NOUN
ajam-117	50	17	may	may	AUX
ajam-117	50	18	be	be	AUX
ajam-117	50	19	physically	physically	ADV
ajam-117	50	20	or	or	CCONJ
ajam-117	50	21	psychologically	psychologically	ADV
ajam-117	50	22	affected	affect	VERB
ajam-117	50	23	if	if	SCONJ
ajam-117	50	24	they	they	PRON
ajam-117	50	25	are	be	AUX
ajam-117	50	26	forced	force	VERB
ajam-117	50	27	to	to	PART
ajam-117	50	28	seat	seat	VERB
ajam-117	50	29	too	too	ADV
ajam-117	50	30	close	close	ADV
ajam-117	50	31	to	to	ADP
ajam-117	50	32	the	the	DET
ajam-117	50	33	customers	customer	NOUN
ajam-117	50	34	next	next	ADJ
ajam-117	50	35	to	to	ADP
ajam-117	50	36	them	they	PRON
ajam-117	50	37	(	(	PUNCT
ajam-117	50	38	baker	baker	PROPN
ajam-117	50	39	,	,	PUNCT
ajam-117	50	40	2000	2000	NUM
ajam-117	50	41	)	)	PUNCT
ajam-117	50	42	.	.	PUNCT
ajam-117	51	1	indeed	indeed	ADV
ajam-117	51	2	,	,	PUNCT
ajam-117	51	3	previous	previous	ADJ
ajam-117	51	4	research	research	NOUN
ajam-117	51	5	related	relate	VERB
ajam-117	51	6	to	to	ADP
ajam-117	51	7	perceived	perceive	VERB
ajam-117	51	8	crowding	crowd	VERB
ajam-117	51	9	(	(	PUNCT
ajam-117	51	10	eroglu	eroglu	PROPN
ajam-117	51	11	and	and	CCONJ
ajam-117	51	12	michelet	michelet	NOUN
ajam-117	51	13	,	,	PUNCT
ajam-117	51	14	1990	1990	NUM
ajam-117	51	15	;	;	PUNCT
ajam-117	51	16	hui	hui	PROPN
ajam-117	51	17	and	and	CCONJ
ajam-117	51	18	bateson	bateson	PROPN
ajam-117	51	19	,	,	PUNCT
ajam-117	51	20	1991	1991	NUM
ajam-117	51	21	)	)	PUNCT
ajam-117	51	22	suggests	suggest	VERB
ajam-117	51	23	that	that	SCONJ
ajam-117	51	24	cramped	cramp	VERB
ajam-117	51	25	seating	seating	NOUN
ajam-117	51	26	quarters	quarter	NOUN
ajam-117	51	27	are	be	AUX
ajam-117	51	28	likely	likely	ADJ
ajam-117	51	29	to	to	PART
ajam-117	51	30	be	be	AUX
ajam-117	51	31	perceived	perceive	VERB
ajam-117	51	32	as	as	ADP
ajam-117	51	33	displeasing	displease	VERB
ajam-117	51	34	and	and	CCONJ
ajam-117	51	35	of	of	ADP
ajam-117	51	36	poor	poor	ADJ
ajam-117	51	37	quality	quality	NOUN
ajam-117	51	38	,	,	PUNCT
ajam-117	51	39	hence	hence	ADV
ajam-117	51	40	may	may	AUX
ajam-117	51	41	negatively	negatively	ADV
ajam-117	51	42	impact	impact	VERB
ajam-117	51	43	on	on	ADP
ajam-117	51	44	customer	customer	NOUN
ajam-117	51	45	retention	retention	NOUN
ajam-117	51	46	,	,	PUNCT
ajam-117	51	47	sales	sale	NOUN
ajam-117	51	48	volume	volume	NOUN
ajam-117	51	49	and	and	CCONJ
ajam-117	51	50	resultant	resultant	VERB
ajam-117	51	51	profit	profit	NOUN
ajam-117	51	52	level	level	NOUN
ajam-117	51	53	.	.	PUNCT
ajam-117	52	1	furthermore	furthermore	ADV
ajam-117	52	2	,	,	PUNCT
ajam-117	52	3	the	the	DET
ajam-117	52	4	amount	amount	NOUN
ajam-117	52	5	of	of	ADP
ajam-117	52	6	space	space	NOUN
ajam-117	52	7	between	between	ADP
ajam-117	52	8	rows	row	NOUN
ajam-117	52	9	of	of	ADP
ajam-117	52	10	seat	seat	NOUN
ajam-117	52	11	is	be	AUX
ajam-117	52	12	also	also	ADV
ajam-117	52	13	an	an	DET
ajam-117	52	14	important	important	ADJ
ajam-117	52	15	dimension	dimension	NOUN
ajam-117	52	16	;	;	PUNCT
ajam-117	52	17	because	because	SCONJ
ajam-117	52	18	it	it	PRON
ajam-117	52	19	affects	affect	VERB
ajam-117	52	20	the	the	DET
ajam-117	52	21	ease	ease	NOUN
ajam-117	52	22	with	with	ADP
ajam-117	52	23	which	which	PRON
ajam-117	52	24	customers	customer	NOUN
ajam-117	52	25	may	may	AUX
ajam-117	52	26	exit	exit	VERB
ajam-117	52	27	their	their	PRON
ajam-117	52	28	seats	seat	NOUN
ajam-117	52	29	to	to	PART
ajam-117	52	30	use	use	VERB
ajam-117	52	31	ancillary	ancillary	ADJ
ajam-117	52	32	service	service	NOUN
ajam-117	52	33	such	such	ADJ
ajam-117	52	34	as	as	ADP
ajam-117	52	35	rest	rest	NOUN
ajam-117	52	36	rooms	room	NOUN
ajam-117	52	37	,	,	PUNCT
ajam-117	52	38	concession	concession	NOUN
ajam-117	52	39	areas	area	NOUN
ajam-117	52	40	,	,	PUNCT
ajam-117	52	41	etc	etc	X
ajam-117	52	42	.	.	X
ajam-117	52	43	more	more	ADV
ajam-117	52	44	so	so	ADV
ajam-117	52	45	,	,	PUNCT
ajam-117	52	46	when	when	SCONJ
ajam-117	52	47	rows	row	NOUN
ajam-117	52	48	are	be	AUX
ajam-117	52	49	too	too	ADV
ajam-117	52	50	narrow	narrow	ADJ
ajam-117	52	51	other	other	ADJ
ajam-117	52	52	customer	customer	NOUN
ajam-117	52	53	194	194	NUM
ajam-117	52	54	afr	afr	PROPN
ajam-117	52	55	.	.	PUNCT
ajam-117	53	1	j.	j.	PROPN
ajam-117	53	2	agric	agric	PROPN
ajam-117	53	3	.	.	PROPN
ajam-117	54	1	mark	mark	PROPN
ajam-117	54	2	.	.	PUNCT
ajam-117	55	1	concept	concept	NOUN
ajam-117	55	2	measures	measure	VERB
ajam-117	55	3	sales	sale	NOUN
ajam-117	55	4	volume	volume	NOUN
ajam-117	55	5	physical	physical	ADJ
ajam-117	55	6	architecture	architecture	NOUN
ajam-117	55	7	profit	profit	NOUN
ajam-117	55	8	level	level	NOUN
ajam-117	55	9	customer	customer	NOUN
ajam-117	55	10	retention	retention	NOUN
ajam-117	55	11	figure	figure	NOUN
ajam-117	55	12	1	1	NUM
ajam-117	55	13	.	.	PUNCT
ajam-117	55	14	customer	customer	NOUN
ajam-117	55	15	patronage	patronage	NOUN
ajam-117	55	16	measures	measure	NOUN
ajam-117	55	17	.	.	PUNCT
ajam-117	56	1	source	source	NOUN
ajam-117	56	2	:	:	PUNCT
ajam-117	56	3	authors	author	NOUN
ajam-117	56	4	desk	desk	VERB
ajam-117	56	5	research	research	NOUN
ajam-117	56	6	(	(	PUNCT
ajam-117	56	7	2014	2014	NUM
ajam-117	56	8	)	)	PUNCT
ajam-117	56	9	.	.	PUNCT
ajam-117	57	1	are	be	AUX
ajam-117	57	2	frequently	frequently	ADV
ajam-117	57	3	forced	force	VERB
ajam-117	57	4	to	to	PART
ajam-117	57	5	stand	stand	VERB
ajam-117	57	6	or	or	CCONJ
ajam-117	57	7	shift	shift	VERB
ajam-117	57	8	in	in	ADP
ajam-117	57	9	their	their	PRON
ajam-117	57	10	seats	seat	NOUN
ajam-117	57	11	to	to	PART
ajam-117	57	12	let	let	VERB
ajam-117	57	13	other	other	ADJ
ajam-117	57	14	customers	customer	NOUN
ajam-117	57	15	pass	pass	VERB
ajam-117	57	16	by	by	ADV
ajam-117	57	17	.	.	PUNCT
ajam-117	58	1	however	however	ADV
ajam-117	58	2	,	,	PUNCT
ajam-117	58	3	the	the	DET
ajam-117	58	4	arrangement	arrangement	NOUN
ajam-117	58	5	of	of	ADP
ajam-117	58	6	space	space	NOUN
ajam-117	58	7	i.e.	i.e.	X
ajam-117	58	8	efficient	efficient	ADJ
ajam-117	58	9	positioning	positioning	NOUN
ajam-117	58	10	of	of	ADP
ajam-117	58	11	items	item	NOUN
ajam-117	58	12	to	to	PART
ajam-117	58	13	pave	pave	VERB
ajam-117	58	14	way	way	NOUN
ajam-117	58	15	for	for	ADP
ajam-117	58	16	easy	easy	ADJ
ajam-117	58	17	movement	movement	NOUN
ajam-117	58	18	and	and	CCONJ
ajam-117	58	19	access	access	NOUN
ajam-117	58	20	to	to	ADP
ajam-117	58	21	facilities	facility	NOUN
ajam-117	58	22	by	by	ADP
ajam-117	58	23	customers	customer	NOUN
ajam-117	58	24	in	in	ADP
ajam-117	58	25	a	a	DET
ajam-117	58	26	banking	banking	NOUN
ajam-117	58	27	environment	environment	NOUN
ajam-117	58	28	will	will	AUX
ajam-117	58	29	significantly	significantly	ADV
ajam-117	58	30	impact	impact	VERB
ajam-117	58	31	on	on	ADP
ajam-117	58	32	sales	sale	NOUN
ajam-117	58	33	volume	volume	NOUN
ajam-117	58	34	,	,	PUNCT
ajam-117	58	35	customer	customer	NOUN
ajam-117	58	36	retention	retention	NOUN
ajam-117	58	37	and	and	CCONJ
ajam-117	58	38	profit	profit	NOUN
ajam-117	58	39	margin	margin	NOUN
ajam-117	58	40	.	.	PUNCT
ajam-117	59	1	physical	physical	ADJ
ajam-117	59	2	architecture	architecture	NOUN
ajam-117	59	3	can	can	AUX
ajam-117	59	4	be	be	AUX
ajam-117	59	5	an	an	DET
ajam-117	59	6	effective	effective	ADJ
ajam-117	59	7	way	way	NOUN
ajam-117	59	8	to	to	PART
ajam-117	59	9	manage	manage	VERB
ajam-117	59	10	perceptions	perception	NOUN
ajam-117	59	11	of	of	ADP
ajam-117	59	12	progress	progress	NOUN
ajam-117	59	13	in	in	ADP
ajam-117	59	14	a	a	DET
ajam-117	59	15	queuing	queue	VERB
ajam-117	59	16	situation	situation	NOUN
ajam-117	59	17	(	(	PUNCT
ajam-117	59	18	haynes	hayne	NOUN
ajam-117	59	19	,	,	PUNCT
ajam-117	59	20	2000	2000	NUM
ajam-117	59	21	)	)	PUNCT
ajam-117	59	22	.	.	PUNCT
ajam-117	60	1	furthermore	furthermore	ADV
ajam-117	60	2	,	,	PUNCT
ajam-117	60	3	physical	physical	ADJ
ajam-117	60	4	architecture	architecture	NOUN
ajam-117	60	5	may	may	AUX
ajam-117	60	6	lead	lead	VERB
ajam-117	60	7	consumers	consumer	NOUN
ajam-117	60	8	to	to	PART
ajam-117	60	9	attribute	attribute	VERB
ajam-117	60	10	the	the	DET
ajam-117	60	11	cause	cause	NOUN
ajam-117	60	12	of	of	ADP
ajam-117	60	13	a	a	DET
ajam-117	60	14	delay	delay	NOUN
ajam-117	60	15	to	to	ADP
ajam-117	60	16	the	the	DET
ajam-117	60	17	service	service	NOUN
ajam-117	60	18	organization	organization	NOUN
ajam-117	60	19	.	.	PUNCT
ajam-117	61	1	for	for	ADP
ajam-117	61	2	example	example	NOUN
ajam-117	61	3	,	,	PUNCT
ajam-117	61	4	bank	bank	NOUN
ajam-117	61	5	customers	customer	NOUN
ajam-117	61	6	were	be	AUX
ajam-117	61	7	angry	angry	ADJ
ajam-117	61	8	at	at	ADP
ajam-117	61	9	delays	delay	NOUN
ajam-117	61	10	they	they	PRON
ajam-117	61	11	attributed	attribute	VERB
ajam-117	61	12	to	to	ADP
ajam-117	61	13	the	the	DET
ajam-117	61	14	bank	bank	NOUN
ajam-117	61	15	when	when	SCONJ
ajam-117	61	16	they	they	PRON
ajam-117	61	17	observed	observe	VERB
ajam-117	61	18	tellers	teller	NOUN
ajam-117	61	19	waiting	wait	VERB
ajam-117	61	20	for	for	SCONJ
ajam-117	61	21	their	their	PRON
ajam-117	61	22	computers	computer	NOUN
ajam-117	61	23	to	to	PART
ajam-117	61	24	respond	respond	VERB
ajam-117	61	25	.	.	PUNCT
ajam-117	62	1	after	after	SCONJ
ajam-117	62	2	the	the	DET
ajam-117	62	3	bank	bank	NOUN
ajam-117	62	4	installed	instal	VERB
ajam-117	62	5	partitions	partition	NOUN
ajam-117	62	6	concealing	conceal	VERB
ajam-117	62	7	computer	computer	NOUN
ajam-117	62	8	terminals	terminal	NOUN
ajam-117	62	9	,	,	PUNCT
ajam-117	62	10	tellers	teller	NOUN
ajam-117	62	11	where	where	SCONJ
ajam-117	62	12	perceived	perceive	VERB
ajam-117	62	13	to	to	PART
ajam-117	62	14	be	be	AUX
ajam-117	62	15	busy	busy	ADJ
ajam-117	62	16	throughout	throughout	ADP
ajam-117	62	17	the	the	DET
ajam-117	62	18	entire	entire	ADJ
ajam-117	62	19	transaction	transaction	NOUN
ajam-117	62	20	and	and	CCONJ
ajam-117	62	21	complaints	complaint	NOUN
ajam-117	62	22	decline	decline	VERB
ajam-117	62	23	(	(	PUNCT
ajam-117	62	24	martin	martin	PROPN
ajam-117	62	25	,	,	PUNCT
ajam-117	62	26	2001	2001	NUM
ajam-117	62	27	)	)	PUNCT
ajam-117	62	28	.	.	PUNCT
ajam-117	63	1	physical	physical	ADJ
ajam-117	63	2	architecture	architecture	NOUN
ajam-117	63	3	thus	thus	ADV
ajam-117	63	4	contributed	contribute	VERB
ajam-117	63	5	to	to	ADP
ajam-117	63	6	consumers	consumer	NOUN
ajam-117	63	7	’	’	PART
ajam-117	63	8	affective	affective	ADJ
ajam-117	63	9	responses	response	NOUN
ajam-117	63	10	,	,	PUNCT
ajam-117	63	11	and	and	CCONJ
ajam-117	63	12	this	this	PRON
ajam-117	63	13	led	lead	VERB
ajam-117	63	14	to	to	PART
ajam-117	63	15	lower	low	ADJ
ajam-117	63	16	perception	perception	NOUN
ajam-117	63	17	of	of	ADP
ajam-117	63	18	waiting	wait	VERB
ajam-117	63	19	time	time	NOUN
ajam-117	63	20	duration	duration	NOUN
ajam-117	63	21	.	.	PUNCT
ajam-117	64	1	similarly	similarly	ADV
ajam-117	64	2	,	,	PUNCT
ajam-117	64	3	if	if	SCONJ
ajam-117	64	4	consumers	consumer	NOUN
ajam-117	64	5	attribute	attribute	VERB
ajam-117	64	6	delays	delay	NOUN
ajam-117	64	7	to	to	ADP
ajam-117	64	8	an	an	DET
ajam-117	64	9	organization	organization	NOUN
ajam-117	64	10	due	due	ADP
ajam-117	64	11	to	to	ADP
ajam-117	64	12	poor	poor	ADJ
ajam-117	64	13	facility	facility	NOUN
ajam-117	64	14	layout	layout	NOUN
ajam-117	64	15	and	and	CCONJ
ajam-117	64	16	design	design	NOUN
ajam-117	64	17	then	then	ADV
ajam-117	64	18	negative	negative	ADJ
ajam-117	64	19	effect	effect	NOUN
ajam-117	64	20	and	and	CCONJ
ajam-117	64	21	increased	increase	VERB
ajam-117	64	22	time	time	NOUN
ajam-117	64	23	perception	perception	NOUN
ajam-117	64	24	may	may	AUX
ajam-117	64	25	result	result	VERB
ajam-117	64	26	.	.	PUNCT
ajam-117	65	1	conversely	conversely	ADV
ajam-117	65	2	,	,	PUNCT
ajam-117	65	3	effective	effective	ADJ
ajam-117	65	4	and	and	CCONJ
ajam-117	65	5	proper	proper	ADJ
ajam-117	65	6	arrangement	arrangement	NOUN
ajam-117	65	7	of	of	ADP
ajam-117	65	8	facilities	facility	NOUN
ajam-117	65	9	,	,	PUNCT
ajam-117	65	10	equipment	equipment	NOUN
ajam-117	65	11	and	and	CCONJ
ajam-117	65	12	their	their	PRON
ajam-117	65	13	optimal	optimal	ADJ
ajam-117	65	14	/	/	SYM
ajam-117	65	15	efficient	efficient	ADJ
ajam-117	65	16	performance	performance	NOUN
ajam-117	65	17	will	will	AUX
ajam-117	65	18	resultantly	resultantly	ADV
ajam-117	65	19	enhance	enhance	VERB
ajam-117	65	20	the	the	DET
ajam-117	65	21	organization	organization	NOUN
ajam-117	65	22	’s	’s	PART
ajam-117	65	23	customer	customer	NOUN
ajam-117	65	24	retention	retention	NOUN
ajam-117	65	25	.	.	PUNCT
ajam-117	66	1	parasuraman	parasuraman	NOUN
ajam-117	66	2	et	et	PROPN
ajam-117	66	3	al	al	PROPN
ajam-117	66	4	.	.	PROPN
ajam-117	67	1	(	(	PUNCT
ajam-117	67	2	1988	1988	NUM
ajam-117	67	3	)	)	PUNCT
ajam-117	67	4	conceptualized	conceptualize	VERB
ajam-117	67	5	customer	customer	NOUN
ajam-117	67	6	retention	retention	NOUN
ajam-117	67	7	as	as	ADP
ajam-117	67	8	“	"	PUNCT
ajam-117	67	9	a	a	DET
ajam-117	67	10	global	global	ADJ
ajam-117	67	11	judgment	judgment	NOUN
ajam-117	67	12	,	,	PUNCT
ajam-117	67	13	or	or	CCONJ
ajam-117	67	14	attitude	attitude	NOUN
ajam-117	67	15	relating	relate	VERB
ajam-117	67	16	to	to	ADP
ajam-117	67	17	the	the	DET
ajam-117	67	18	superiority	superiority	NOUN
ajam-117	67	19	of	of	ADP
ajam-117	67	20	the	the	DET
ajam-117	67	21	service	service	NOUN
ajam-117	67	22	.	.	PUNCT
ajam-117	68	1	in	in	ADP
ajam-117	68	2	this	this	DET
ajam-117	68	3	regard	regard	NOUN
ajam-117	68	4	,	,	PUNCT
ajam-117	68	5	understanding	understanding	NOUN
ajam-117	68	6	and	and	CCONJ
ajam-117	68	7	meeting	meeting	NOUN
ajam-117	68	8	customers	customer	NOUN
ajam-117	68	9	’	'	PUNCT
ajam-117	68	10	needs	need	NOUN
ajam-117	68	11	are	be	AUX
ajam-117	68	12	essential	essential	ADJ
ajam-117	68	13	for	for	ADP
ajam-117	68	14	the	the	DET
ajam-117	68	15	success	success	NOUN
ajam-117	68	16	of	of	ADP
ajam-117	68	17	any	any	DET
ajam-117	68	18	business	business	NOUN
ajam-117	68	19	or	or	CCONJ
ajam-117	68	20	organization	organization	NOUN
ajam-117	68	21	,	,	PUNCT
ajam-117	68	22	no	no	ADV
ajam-117	68	23	matter	matter	ADV
ajam-117	68	24	how	how	SCONJ
ajam-117	68	25	small	small	ADJ
ajam-117	68	26	or	or	CCONJ
ajam-117	68	27	large	large	ADJ
ajam-117	68	28	(	(	PUNCT
ajam-117	68	29	timm	timm	NOUN
ajam-117	68	30	,	,	PUNCT
ajam-117	68	31	2008	2008	NUM
ajam-117	68	32	)	)	PUNCT
ajam-117	68	33	.	.	PUNCT
ajam-117	69	1	there	there	PRON
ajam-117	69	2	is	be	VERB
ajam-117	69	3	general	general	ADJ
ajam-117	69	4	agreement	agreement	NOUN
ajam-117	69	5	that	that	PRON
ajam-117	69	6	the	the	DET
ajam-117	69	7	delivery	delivery	NOUN
ajam-117	69	8	of	of	ADP
ajam-117	69	9	high	high	ADJ
ajam-117	69	10	service	service	NOUN
ajam-117	69	11	quality	quality	NOUN
ajam-117	69	12	can	can	AUX
ajam-117	69	13	create	create	VERB
ajam-117	69	14	a	a	DET
ajam-117	69	15	competitive	competitive	ADJ
ajam-117	69	16	advantage	advantage	NOUN
ajam-117	69	17	for	for	ADP
ajam-117	69	18	retailers	retailer	NOUN
ajam-117	69	19	by	by	ADP
ajam-117	69	20	differentiating	differentiate	VERB
ajam-117	69	21	them	they	PRON
ajam-117	69	22	in	in	ADP
ajam-117	69	23	terms	term	NOUN
ajam-117	69	24	of	of	ADP
ajam-117	69	25	meeting	meet	VERB
ajam-117	69	26	the	the	DET
ajam-117	69	27	needs	need	NOUN
ajam-117	69	28	of	of	ADP
ajam-117	69	29	their	their	PRON
ajam-117	69	30	customers	customer	NOUN
ajam-117	69	31	better	well	ADV
ajam-117	69	32	than	than	ADP
ajam-117	69	33	their	their	PRON
ajam-117	69	34	competitors	competitor	NOUN
ajam-117	69	35	do	do	AUX
ajam-117	69	36	(	(	PUNCT
ajam-117	69	37	darshan	darshan	PROPN
ajam-117	69	38	,	,	PUNCT
ajam-117	69	39	2006	2006	NUM
ajam-117	69	40	;	;	PUNCT
ajam-117	69	41	chiliya	chiliya	PROPN
ajam-117	69	42	et	et	PROPN
ajam-117	69	43	al	al	PROPN
ajam-117	69	44	.	.	PROPN
ajam-117	69	45	,	,	PUNCT
ajam-117	69	46	2009	2009	NUM
ajam-117	69	47	)	)	PUNCT
ajam-117	69	48	(	(	PUNCT
ajam-117	69	49	figure	figure	NOUN
ajam-117	69	50	1	1	NUM
ajam-117	69	51	)	)	PUNCT
ajam-117	69	52	.	.	PUNCT
ajam-117	70	1	therefore	therefore	ADV
ajam-117	70	2	,	,	PUNCT
ajam-117	70	3	from	from	ADP
ajam-117	70	4	the	the	DET
ajam-117	70	5	forgone	forgone	NOUN
ajam-117	70	6	discussion	discussion	NOUN
ajam-117	70	7	,	,	PUNCT
ajam-117	70	8	we	we	PRON
ajam-117	70	9	are	be	AUX
ajam-117	70	10	inclined	inclined	ADJ
ajam-117	70	11	to	to	PART
ajam-117	70	12	think	think	VERB
ajam-117	70	13	that	that	SCONJ
ajam-117	70	14	the	the	DET
ajam-117	70	15	design	design	NOUN
ajam-117	70	16	of	of	ADP
ajam-117	70	17	physical	physical	ADJ
ajam-117	70	18	architecture	architecture	NOUN
ajam-117	70	19	,	,	PUNCT
ajam-117	70	20	i.e.	i.e.	X
ajam-117	70	21	the	the	DET
ajam-117	70	22	equipment	equipment	NOUN
ajam-117	70	23	spacing	spacing	NOUN
ajam-117	70	24	,	,	PUNCT
ajam-117	70	25	and	and	CCONJ
ajam-117	70	26	spacious	spacious	ADJ
ajam-117	70	27	banking	banking	NOUN
ajam-117	70	28	hall	hall	NOUN
ajam-117	70	29	that	that	PRON
ajam-117	70	30	will	will	AUX
ajam-117	70	31	enhance	enhance	VERB
ajam-117	70	32	easy	easy	ADJ
ajam-117	70	33	customer	customer	NOUN
ajam-117	70	34	traffic	traffic	NOUN
ajam-117	70	35	and	and	CCONJ
ajam-117	70	36	mobility	mobility	NOUN
ajam-117	70	37	will	will	AUX
ajam-117	70	38	encourage	encourage	VERB
ajam-117	70	39	patronage	patronage	NOUN
ajam-117	70	40	,	,	PUNCT
ajam-117	70	41	increase	increase	VERB
ajam-117	70	42	retention	retention	NOUN
ajam-117	70	43	,	,	PUNCT
ajam-117	70	44	volume	volume	NOUN
ajam-117	70	45	of	of	ADP
ajam-117	70	46	transactions	transaction	NOUN
ajam-117	70	47	and	and	CCONJ
ajam-117	70	48	ultimately	ultimately	ADV
ajam-117	70	49	impact	impact	VERB
ajam-117	70	50	on	on	ADP
ajam-117	70	51	the	the	DET
ajam-117	70	52	firms	firm	NOUN
ajam-117	70	53	profit	profit	NOUN
ajam-117	70	54	level	level	NOUN
ajam-117	70	55	.	.	PUNCT
ajam-117	71	1	hence	hence	ADV
ajam-117	71	2	,	,	PUNCT
ajam-117	71	3	we	we	PRON
ajam-117	71	4	develop	develop	VERB
ajam-117	71	5	the	the	DET
ajam-117	71	6	following	follow	VERB
ajam-117	71	7	hypotheses	hypothesis	NOUN
ajam-117	71	8	for	for	ADP
ajam-117	71	9	the	the	DET
ajam-117	71	10	study	study	NOUN
ajam-117	71	11	.	.	PUNCT
ajam-117	72	1	these	these	PRON
ajam-117	72	2	are	be	AUX
ajam-117	72	3	stated	state	VERB
ajam-117	72	4	as	as	SCONJ
ajam-117	72	5	follows	follow	VERB
ajam-117	72	6	:	:	PUNCT
ajam-117	72	7	h1	h1	NOUN
ajam-117	72	8	:	:	PUNCT
ajam-117	72	9	there	there	PRON
ajam-117	72	10	is	be	VERB
ajam-117	72	11	a	a	DET
ajam-117	72	12	significant	significant	ADJ
ajam-117	72	13	relationship	relationship	NOUN
ajam-117	72	14	between	between	ADP
ajam-117	72	15	physical	physical	ADJ
ajam-117	72	16	architecture	architecture	NOUN
ajam-117	72	17	and	and	CCONJ
ajam-117	72	18	sales	sale	NOUN
ajam-117	72	19	volume	volume	NOUN
ajam-117	72	20	h2	h2	NOUN
ajam-117	72	21	:	:	PUNCT
ajam-117	72	22	there	there	PRON
ajam-117	72	23	is	be	VERB
ajam-117	72	24	a	a	DET
ajam-117	72	25	significant	significant	ADJ
ajam-117	72	26	relationship	relationship	NOUN
ajam-117	72	27	between	between	ADP
ajam-117	72	28	physical	physical	ADJ
ajam-117	72	29	architecture	architecture	NOUN
ajam-117	72	30	and	and	CCONJ
ajam-117	72	31	profit	profit	NOUN
ajam-117	72	32	margin	margin	NOUN
ajam-117	72	33	.	.	PUNCT
ajam-117	73	1	h3	h3	NOUN
ajam-117	73	2	:	:	PUNCT
ajam-117	73	3	there	there	PRON
ajam-117	73	4	is	be	VERB
ajam-117	73	5	a	a	DET
ajam-117	73	6	significant	significant	ADJ
ajam-117	73	7	relationship	relationship	NOUN
ajam-117	73	8	between	between	ADP
ajam-117	73	9	physical	physical	ADJ
ajam-117	73	10	architecture	architecture	NOUN
ajam-117	73	11	and	and	CCONJ
ajam-117	73	12	customer	customer	NOUN
ajam-117	73	13	retention	retention	NOUN
ajam-117	73	14	.	.	PUNCT
ajam-117	74	1	study	study	NOUN
ajam-117	74	2	methodology	methodology	NOUN
ajam-117	74	3	this	this	DET
ajam-117	74	4	study	study	NOUN
ajam-117	74	5	adopted	adopt	VERB
ajam-117	74	6	the	the	DET
ajam-117	74	7	cross	cross	NOUN
ajam-117	74	8	sectional	sectional	ADJ
ajam-117	74	9	survey	survey	NOUN
ajam-117	74	10	method	method	NOUN
ajam-117	74	11	and	and	CCONJ
ajam-117	74	12	the	the	DET
ajam-117	74	13	objectivist	objectivist	NOUN
ajam-117	74	14	research	research	NOUN
ajam-117	74	15	strategies	strategy	NOUN
ajam-117	74	16	.	.	PUNCT
ajam-117	75	1	the	the	DET
ajam-117	75	2	major	major	ADJ
ajam-117	75	3	decisions	decision	NOUN
ajam-117	75	4	of	of	ADP
ajam-117	75	5	the	the	DET
ajam-117	75	6	study	study	NOUN
ajam-117	75	7	were	be	AUX
ajam-117	75	8	based	base	VERB
ajam-117	75	9	on	on	ADP
ajam-117	75	10	the	the	DET
ajam-117	75	11	nomothetic	nomothetic	ADJ
ajam-117	75	12	methodology	methodology	NOUN
ajam-117	75	13	.	.	PUNCT
ajam-117	76	1	this	this	DET
ajam-117	76	2	approach	approach	NOUN
ajam-117	76	3	focuses	focus	VERB
ajam-117	76	4	attention	attention	NOUN
ajam-117	76	5	upon	upon	SCONJ
ajam-117	76	6	the	the	DET
ajam-117	76	7	process	process	NOUN
ajam-117	76	8	of	of	ADP
ajam-117	76	9	developing	develop	VERB
ajam-117	76	10	questionnaire	questionnaire	NOUN
ajam-117	76	11	and	and	CCONJ
ajam-117	76	12	testing	test	VERB
ajam-117	76	13	hypotheses	hypothesis	NOUN
ajam-117	76	14	in	in	ADP
ajam-117	76	15	accordance	accordance	NOUN
ajam-117	76	16	with	with	ADP
ajam-117	76	17	the	the	DET
ajam-117	76	18	canons	canon	NOUN
ajam-117	76	19	of	of	ADP
ajam-117	76	20	scientific	scientific	ADJ
ajam-117	76	21	rigor	rigor	NOUN
ajam-117	76	22	(	(	PUNCT
ajam-117	76	23	ahiauzu	ahiauzu	NOUN
ajam-117	76	24	,	,	PUNCT
ajam-117	76	25	2006	2006	NUM
ajam-117	76	26	)	)	PUNCT
ajam-117	76	27	.	.	PUNCT
ajam-117	77	1	the	the	DET
ajam-117	77	2	primary	primary	ADJ
ajam-117	77	3	data	datum	NOUN
ajam-117	77	4	were	be	AUX
ajam-117	77	5	drawn	draw	VERB
ajam-117	77	6	from	from	ADP
ajam-117	77	7	fourteen	fourteen	NUM
ajam-117	77	8	(	(	PUNCT
ajam-117	77	9	14	14	NUM
ajam-117	77	10	)	)	PUNCT
ajam-117	77	11	functional	functional	ADJ
ajam-117	77	12	and	and	CCONJ
ajam-117	77	13	registered	register	VERB
ajam-117	77	14	quoted	quote	VERB
ajam-117	77	15	banks	bank	NOUN
ajam-117	77	16	in	in	ADP
ajam-117	77	17	the	the	DET
ajam-117	77	18	south	south	ADJ
ajam-117	77	19	-	-	PUNCT
ajam-117	77	20	south	south	NOUN
ajam-117	77	21	zone	zone	NOUN
ajam-117	77	22	of	of	ADP
ajam-117	77	23	nigeria	nigeria	PROPN
ajam-117	77	24	which	which	PRON
ajam-117	77	25	also	also	ADV
ajam-117	77	26	constitute	constitute	VERB
ajam-117	77	27	our	our	PRON
ajam-117	77	28	target	target	NOUN
ajam-117	77	29	population	population	NOUN
ajam-117	77	30	and	and	CCONJ
ajam-117	77	31	level	level	NOUN
ajam-117	77	32	of	of	ADP
ajam-117	77	33	analysis	analysis	NOUN
ajam-117	77	34	.	.	PUNCT
ajam-117	78	1	more	more	ADV
ajam-117	78	2	so	so	ADV
ajam-117	78	3	,	,	PUNCT
ajam-117	78	4	these	these	DET
ajam-117	78	5	banks	bank	NOUN
ajam-117	78	6	were	be	AUX
ajam-117	78	7	registered	register	VERB
ajam-117	78	8	with	with	ADP
ajam-117	78	9	the	the	DET
ajam-117	78	10	corporate	corporate	PROPN
ajam-117	78	11	affairs	affairs	PROPN
ajam-117	78	12	commission	commission	PROPN
ajam-117	78	13	(	(	PUNCT
ajam-117	78	14	cac	cac	PROPN
ajam-117	78	15	)	)	PUNCT
ajam-117	78	16	,	,	PUNCT
ajam-117	78	17	nigerian	nigerian	ADJ
ajam-117	78	18	deposit	deposit	NOUN
ajam-117	78	19	and	and	CCONJ
ajam-117	78	20	insurance	insurance	NOUN
ajam-117	78	21	company	company	NOUN
ajam-117	78	22	(	(	PUNCT
ajam-117	78	23	ndic	ndic	ADJ
ajam-117	78	24	)	)	PUNCT
ajam-117	78	25	,	,	PUNCT
ajam-117	78	26	and	and	CCONJ
ajam-117	78	27	the	the	DET
ajam-117	78	28	nigeria	nigeria	PROPN
ajam-117	78	29	stock	stock	PROPN
ajam-117	78	30	exchange	exchange	PROPN
ajam-117	78	31	(	(	PUNCT
ajam-117	78	32	nse	nse	NOUN
ajam-117	78	33	)	)	PUNCT
ajam-117	78	34	.	.	PUNCT
ajam-117	79	1	forty	forty	NUM
ajam-117	79	2	two	two	NUM
ajam-117	79	3	(	(	PUNCT
ajam-117	79	4	42	42	NUM
ajam-117	79	5	)	)	PUNCT
ajam-117	79	6	copies	copy	NOUN
ajam-117	79	7	of	of	ADP
ajam-117	79	8	structured	structured	ADJ
ajam-117	79	9	questionnaire	questionnaire	NOUN
ajam-117	79	10	were	be	AUX
ajam-117	79	11	distributed	distribute	VERB
ajam-117	79	12	on	on	ADP
ajam-117	79	13	the	the	DET
ajam-117	79	14	ratio	ratio	NOUN
ajam-117	79	15	of	of	ADP
ajam-117	79	16	three	three	NUM
ajam-117	79	17	copies	copy	NOUN
ajam-117	79	18	per	per	ADP
ajam-117	79	19	bank	bank	NOUN
ajam-117	79	20	.	.	PUNCT
ajam-117	80	1	our	our	PRON
ajam-117	80	2	unit	unit	NOUN
ajam-117	80	3	of	of	ADP
ajam-117	80	4	analysis	analysis	NOUN
ajam-117	80	5	constitutes	constitute	VERB
ajam-117	80	6	the	the	DET
ajam-117	80	7	bank	bank	NOUN
ajam-117	80	8	’s	’s	PART
ajam-117	80	9	general	general	ADJ
ajam-117	80	10	managers	manager	NOUN
ajam-117	80	11	and	and	CCONJ
ajam-117	80	12	other	other	ADJ
ajam-117	80	13	top	top	ADJ
ajam-117	80	14	management	management	NOUN
ajam-117	80	15	staff	staff	NOUN
ajam-117	80	16	who	who	PRON
ajam-117	80	17	have	have	VERB
ajam-117	80	18	direct	direct	ADJ
ajam-117	80	19	contact	contact	NOUN
ajam-117	80	20	with	with	ADP
ajam-117	80	21	the	the	DET
ajam-117	80	22	customers	customer	NOUN
ajam-117	80	23	.	.	PUNCT
ajam-117	81	1	the	the	DET
ajam-117	81	2	generated	generate	VERB
ajam-117	81	3	data	datum	NOUN
ajam-117	81	4	were	be	AUX
ajam-117	81	5	presented	present	VERB
ajam-117	81	6	in	in	ADP
ajam-117	81	7	tables	table	NOUN
ajam-117	81	8	and	and	CCONJ
ajam-117	81	9	percentages	percentage	NOUN
ajam-117	81	10	and	and	CCONJ
ajam-117	81	11	the	the	DET
ajam-117	81	12	various	various	ADJ
ajam-117	81	13	hypotheses	hypothesis	NOUN
ajam-117	81	14	were	be	AUX
ajam-117	81	15	tested	test	VERB
ajam-117	81	16	by	by	ADP
ajam-117	81	17	employing	employ	VERB
ajam-117	81	18	the	the	DET
ajam-117	81	19	spearman	spearman	NOUN
ajam-117	81	20	’s	’s	PART
ajam-117	81	21	rank	rank	NOUN
ajam-117	81	22	correlation	correlation	NOUN
ajam-117	81	23	coefficient	coefficient	NOUN
ajam-117	81	24	to	to	PART
ajam-117	81	25	ascertain	ascertain	VERB
ajam-117	81	26	the	the	DET
ajam-117	81	27	relationship	relationship	NOUN
ajam-117	81	28	between	between	ADP
ajam-117	81	29	physical	physical	ADJ
ajam-117	81	30	architecture	architecture	NOUN
ajam-117	81	31	and	and	CCONJ
ajam-117	81	32	customer	customer	NOUN
ajam-117	81	33	patronage	patronage	NOUN
ajam-117	81	34	.	.	PUNCT
ajam-117	82	1	the	the	DET
ajam-117	82	2	research	research	NOUN
ajam-117	82	3	instrument	instrument	NOUN
ajam-117	82	4	was	be	AUX
ajam-117	82	5	designed	design	VERB
ajam-117	82	6	using	use	VERB
ajam-117	82	7	likert	likert	ADJ
ajam-117	82	8	scale	scale	NOUN
ajam-117	82	9	in	in	ADP
ajam-117	82	10	the	the	DET
ajam-117	82	11	measurement	measurement	NOUN
ajam-117	82	12	of	of	ADP
ajam-117	82	13	the	the	DET
ajam-117	82	14	two	two	NUM
ajam-117	82	15	constructs	construct	NOUN
ajam-117	82	16	,	,	PUNCT
ajam-117	82	17	physical	physical	ADJ
ajam-117	82	18	architecture	architecture	NOUN
ajam-117	82	19	and	and	CCONJ
ajam-117	82	20	customer	customer	NOUN
ajam-117	82	21	patronage	patronage	NOUN
ajam-117	82	22	which	which	PRON
ajam-117	82	23	ranges	range	VERB
ajam-117	82	24	from	from	ADP
ajam-117	82	25	“	"	PUNCT
ajam-117	82	26	very	very	ADV
ajam-117	82	27	high	high	ADJ
ajam-117	82	28	extent	extent	NOUN
ajam-117	82	29	”	"	PUNCT
ajam-117	82	30	to	to	ADP
ajam-117	82	31	“	"	PUNCT
ajam-117	82	32	very	very	ADV
ajam-117	82	33	low	low	ADJ
ajam-117	82	34	extent	extent	NOUN
ajam-117	82	35	”	"	PUNCT
ajam-117	82	36	.	.	PUNCT
ajam-117	83	1	most	most	ADJ
ajam-117	83	2	of	of	ADP
ajam-117	83	3	the	the	DET
ajam-117	83	4	instruments	instrument	NOUN
ajam-117	83	5	used	use	VERB
ajam-117	83	6	to	to	PART
ajam-117	83	7	measure	measure	VERB
ajam-117	83	8	the	the	DET
ajam-117	83	9	constructs	construct	NOUN
ajam-117	83	10	in	in	ADP
ajam-117	83	11	this	this	DET
ajam-117	83	12	study	study	NOUN
ajam-117	83	13	were	be	AUX
ajam-117	83	14	adapted	adapt	VERB
ajam-117	83	15	from	from	ADP
ajam-117	83	16	previous	previous	ADJ
ajam-117	83	17	studies	study	NOUN
ajam-117	83	18	in	in	ADP
ajam-117	83	19	order	order	NOUN
ajam-117	83	20	to	to	PART
ajam-117	83	21	ensure	ensure	VERB
ajam-117	83	22	content	content	NOUN
ajam-117	83	23	validity	validity	NOUN
ajam-117	83	24	(	(	PUNCT
ajam-117	83	25	bitner	bitner	NOUN
ajam-117	83	26	,	,	PUNCT
ajam-117	83	27	1992	1992	NUM
ajam-117	83	28	)	)	PUNCT
ajam-117	83	29	.	.	PUNCT
ajam-117	84	1	items	item	NOUN
ajam-117	84	2	measuring	measure	VERB
ajam-117	84	3	physical	physical	ADJ
ajam-117	84	4	architec	architec	ADJ
ajam-117	84	5	okonkwo	okonkwo	NOUN
ajam-117	84	6	195	195	NUM
ajam-117	84	7	table	table	NOUN
ajam-117	84	8	1	1	NUM
ajam-117	84	9	.	.	PUNCT
ajam-117	85	1	reliability	reliability	NOUN
ajam-117	85	2	coefficient	coefficient	NOUN
ajam-117	85	3	of	of	ADP
ajam-117	85	4	variables	variable	NOUN
ajam-117	85	5	measured	measure	VERB
ajam-117	85	6	.	.	PUNCT
ajam-117	86	1	s	s	X
ajam-117	86	2	/	/	SYM
ajam-117	86	3	no	no	DET
ajam-117	86	4	dimensions	dimension	NOUN
ajam-117	86	5	/	/	SYM
ajam-117	86	6	measures	measure	NOUN
ajam-117	86	7	of	of	ADP
ajam-117	86	8	the	the	DET
ajam-117	86	9	study	study	NOUN
ajam-117	86	10	variables	variable	VERB
ajam-117	86	11	no	no	PRON
ajam-117	86	12	of	of	ADP
ajam-117	86	13	items	item	NOUN
ajam-117	86	14	no	no	PRON
ajam-117	86	15	of	of	ADP
ajam-117	86	16	cases	case	NOUN
ajam-117	86	17	cronbach	cronbach	VERB
ajam-117	86	18	’s	’s	PART
ajam-117	86	19	alpha	alpha	NOUN
ajam-117	86	20	1	1	NUM
ajam-117	86	21	physical	physical	ADJ
ajam-117	86	22	architecture	architecture	NOUN
ajam-117	86	23	5	5	NUM
ajam-117	86	24	42	42	NUM
ajam-117	86	25	0.762	0.762	NUM
ajam-117	86	26	2	2	NUM
ajam-117	86	27	sales	sale	NOUN
ajam-117	86	28	volume	volume	NOUN
ajam-117	86	29	5	5	NUM
ajam-117	86	30	42	42	NUM
ajam-117	86	31	0.906	0.906	NUM
ajam-117	86	32	3	3	NUM
ajam-117	86	33	profit	profit	NOUN
ajam-117	86	34	margin	margin	NOUN
ajam-117	86	35	5	5	NUM
ajam-117	86	36	42	42	NUM
ajam-117	86	37	0.875	0.875	NUM
ajam-117	86	38	4	4	NUM
ajam-117	86	39	customer	customer	NOUN
ajam-117	86	40	retention	retention	NOUN
ajam-117	86	41	5	5	NUM
ajam-117	86	42	42	42	NUM
ajam-117	86	43	0.935	0.935	NUM
ajam-117	86	44	source	source	NOUN
ajam-117	86	45	:	:	PUNCT
ajam-117	86	46	spss	spss	PROPN
ajam-117	86	47	output	output	PROPN
ajam-117	86	48	version	version	PROPN
ajam-117	86	49	15.0	15.0	NUM
ajam-117	86	50	.	.	PUNCT
ajam-117	87	1	table	table	NOUN
ajam-117	87	2	2	2	NUM
ajam-117	87	3	.	.	X
ajam-117	87	4	result	result	NOUN
ajam-117	87	5	of	of	ADP
ajam-117	87	6	spearman	spearman	NOUN
ajam-117	87	7	rank	rank	NOUN
ajam-117	87	8	correlation	correlation	NOUN
ajam-117	87	9	coefficient	coefficient	NOUN
ajam-117	87	10	between	between	ADP
ajam-117	87	11	physical	physical	ADJ
ajam-117	87	12	architecture	architecture	NOUN
ajam-117	87	13	(	(	PUNCT
ajam-117	87	14	pa	pa	NOUN
ajam-117	87	15	)	)	PUNCT
ajam-117	87	16	and	and	CCONJ
ajam-117	87	17	sales	sale	NOUN
ajam-117	87	18	volume	volume	NOUN
ajam-117	87	19	(	(	PUNCT
ajam-117	87	20	sv	sv	NOUN
ajam-117	87	21	)	)	PUNCT
ajam-117	87	22	.	.	PUNCT
ajam-117	88	1	physical	physical	ADJ
ajam-117	88	2	architecture	architecture	NOUN
ajam-117	88	3	sales	sale	NOUN
ajam-117	88	4	volume	volume	NOUN
ajam-117	88	5	correlation	correlation	NOUN
ajam-117	88	6	coefficient	coefficient	NOUN
ajam-117	88	7	1.000	1.000	NUM
ajam-117	88	8	.692	.692	NUM
ajam-117	88	9	*	*	PUNCT
ajam-117	88	10	*	*	PUNCT
ajam-117	88	11	physical	physical	ADJ
ajam-117	88	12	architecture	architecture	NOUN
ajam-117	88	13	sig	sig	NOUN
ajam-117	88	14	.	.	PUNCT
ajam-117	89	1	(	(	PUNCT
ajam-117	89	2	2	2	NUM
ajam-117	89	3	-	-	PUNCT
ajam-117	89	4	tailed	tailed	ADJ
ajam-117	89	5	.	.	PUNCT
ajam-117	90	1	.000	.000	NUM
ajam-117	90	2	spearman	spearman	NOUN
ajam-117	90	3	's	's	PART
ajam-117	90	4	rho	rho	ADJ
ajam-117	90	5	n	n	PRON
ajam-117	90	6	42	42	NUM
ajam-117	90	7	42	42	NUM
ajam-117	90	8	correlation	correlation	NOUN
ajam-117	90	9	coefficient	coefficient	NOUN
ajam-117	90	10	.692	.692	NOUN
ajam-117	90	11	*	*	PUNCT
ajam-117	90	12	*	*	SYM
ajam-117	90	13	1.000	1.000	NUM
ajam-117	90	14	sales	sale	NOUN
ajam-117	90	15	volume	volume	NOUN
ajam-117	90	16	sig	sig	NOUN
ajam-117	90	17	.	.	PUNCT
ajam-117	91	1	(	(	PUNCT
ajam-117	91	2	2	2	NUM
ajam-117	91	3	-	-	PUNCT
ajam-117	91	4	tailed	tail	VERB
ajam-117	91	5	.000	.000	NUM
ajam-117	91	6	.	.	PUNCT
ajam-117	92	1	n	n	CCONJ
ajam-117	92	2	42	42	NUM
ajam-117	92	3	42	42	NUM
ajam-117	92	4	*	*	PUNCT
ajam-117	92	5	*	*	NOUN
ajam-117	92	6	.	.	PUNCT
ajam-117	93	1	correlation	correlation	NOUN
ajam-117	93	2	is	be	AUX
ajam-117	93	3	significant	significant	ADJ
ajam-117	93	4	at	at	ADP
ajam-117	93	5	the	the	DET
ajam-117	93	6	0.01	0.01	NUM
ajam-117	93	7	level	level	NOUN
ajam-117	93	8	(	(	PUNCT
ajam-117	93	9	2	2	NUM
ajam-117	93	10	-	-	PUNCT
ajam-117	93	11	tailed	tailed	ADJ
ajam-117	93	12	)	)	PUNCT
ajam-117	93	13	.	.	PUNCT
ajam-117	94	1	source	source	NOUN
ajam-117	94	2	:	:	PUNCT
ajam-117	94	3	research	research	NOUN
ajam-117	94	4	data	datum	NOUN
ajam-117	94	5	2014	2014	NUM
ajam-117	94	6	and	and	CCONJ
ajam-117	94	7	spss	spss	PROPN
ajam-117	94	8	ver	ver	PROPN
ajam-117	94	9	.	.	PROPN
ajam-117	94	10	15	15	NUM
ajam-117	94	11	window	window	NOUN
ajam-117	94	12	output	output	NOUN
ajam-117	94	13	.	.	PUNCT
ajam-117	95	1	table	table	NOUN
ajam-117	95	2	3	3	NUM
ajam-117	95	3	.	.	PUNCT
ajam-117	95	4	result	result	NOUN
ajam-117	95	5	of	of	ADP
ajam-117	95	6	spearman	spearman	NOUN
ajam-117	95	7	rank	rank	NOUN
ajam-117	95	8	correlation	correlation	NOUN
ajam-117	95	9	coefficient	coefficient	NOUN
ajam-117	95	10	between	between	ADP
ajam-117	95	11	physical	physical	ADJ
ajam-117	95	12	architecture	architecture	NOUN
ajam-117	95	13	(	(	PUNCT
ajam-117	95	14	pa	pa	NOUN
ajam-117	95	15	)	)	PUNCT
ajam-117	95	16	and	and	CCONJ
ajam-117	95	17	profit	profit	NOUN
ajam-117	95	18	margin	margin	NOUN
ajam-117	95	19	(	(	PUNCT
ajam-117	95	20	pm	pm	NOUN
ajam-117	95	21	)	)	PUNCT
ajam-117	95	22	.	.	PUNCT
ajam-117	96	1	physical	physical	ADJ
ajam-117	96	2	architecture	architecture	NOUN
ajam-117	96	3	profit	profit	NOUN
ajam-117	96	4	margin	margin	NOUN
ajam-117	96	5	correlation	correlation	NOUN
ajam-117	96	6	coefficient	coefficient	NOUN
ajam-117	96	7	1.000	1.000	NUM
ajam-117	96	8	.622	.622	NUM
ajam-117	96	9	*	*	PUNCT
ajam-117	96	10	*	*	PUNCT
ajam-117	96	11	physical	physical	ADJ
ajam-117	96	12	architecture	architecture	NOUN
ajam-117	96	13	sig	sig	NOUN
ajam-117	96	14	.	.	PUNCT
ajam-117	97	1	(	(	PUNCT
ajam-117	97	2	2	2	NUM
ajam-117	97	3	-	-	PUNCT
ajam-117	97	4	tailed	tailed	ADJ
ajam-117	97	5	.	.	PUNCT
ajam-117	98	1	.000	.000	NUM
ajam-117	98	2	spearman	spearman	NOUN
ajam-117	98	3	's	's	PART
ajam-117	98	4	rho	rho	ADJ
ajam-117	98	5	n	n	PRON
ajam-117	98	6	42	42	NUM
ajam-117	98	7	42	42	NUM
ajam-117	98	8	correlation	correlation	NOUN
ajam-117	98	9	coefficient	coefficient	NOUN
ajam-117	98	10	.622	.622	NUM
ajam-117	98	11	*	*	NOUN
ajam-117	98	12	*	*	SYM
ajam-117	98	13	1.000	1.000	NUM
ajam-117	98	14	profit	profit	NOUN
ajam-117	98	15	margin	margin	NOUN
ajam-117	98	16	sig	sig	NOUN
ajam-117	98	17	.	.	PUNCT
ajam-117	99	1	(	(	PUNCT
ajam-117	99	2	2	2	NUM
ajam-117	99	3	-	-	PUNCT
ajam-117	99	4	tailed	tail	VERB
ajam-117	99	5	.000	.000	NUM
ajam-117	99	6	.	.	PUNCT
ajam-117	100	1	n	n	CCONJ
ajam-117	100	2	42	42	NUM
ajam-117	100	3	42	42	NUM
ajam-117	100	4	*	*	PUNCT
ajam-117	100	5	*	*	NOUN
ajam-117	100	6	.	.	PUNCT
ajam-117	101	1	correlation	correlation	NOUN
ajam-117	101	2	is	be	AUX
ajam-117	101	3	significant	significant	ADJ
ajam-117	101	4	at	at	ADP
ajam-117	101	5	the	the	DET
ajam-117	101	6	0.01	0.01	NUM
ajam-117	101	7	level	level	NOUN
ajam-117	101	8	(	(	PUNCT
ajam-117	101	9	2	2	NUM
ajam-117	101	10	-	-	PUNCT
ajam-117	101	11	tailed	tailed	ADJ
ajam-117	101	12	)	)	PUNCT
ajam-117	101	13	.	.	PUNCT
ajam-117	102	1	source	source	NOUN
ajam-117	102	2	:	:	PUNCT
ajam-117	102	3	research	research	NOUN
ajam-117	102	4	data	datum	NOUN
ajam-117	102	5	2014	2014	NUM
ajam-117	102	6	and	and	CCONJ
ajam-117	102	7	spss	spss	PROPN
ajam-117	102	8	ver	ver	PROPN
ajam-117	102	9	.	.	PROPN
ajam-117	102	10	15	15	NUM
ajam-117	102	11	window	window	NOUN
ajam-117	102	12	output	output	NOUN
ajam-117	102	13	.	.	PUNCT
ajam-117	103	1	ture	ture	PROPN
ajam-117	103	2	,	,	PUNCT
ajam-117	103	3	including	include	VERB
ajam-117	103	4	facility	facility	NOUN
ajam-117	103	5	layout	layout	NOUN
ajam-117	103	6	,	,	PUNCT
ajam-117	103	7	facility	facility	NOUN
ajam-117	103	8	design	design	NOUN
ajam-117	103	9	and	and	CCONJ
ajam-117	103	10	equipment	equipment	NOUN
ajam-117	103	11	functionality	functionality	NOUN
ajam-117	103	12	are	be	AUX
ajam-117	103	13	obtained	obtain	VERB
ajam-117	103	14	from	from	ADP
ajam-117	103	15	darshan	darshan	PROPN
ajam-117	103	16	,	,	PUNCT
ajam-117	103	17	(	(	PUNCT
ajam-117	103	18	2006	2006	NUM
ajam-117	103	19	)	)	PUNCT
ajam-117	103	20	and	and	CCONJ
ajam-117	103	21	haynes	hayne	NOUN
ajam-117	103	22	,	,	PUNCT
ajam-117	103	23	(	(	PUNCT
ajam-117	103	24	2000	2000	NUM
ajam-117	103	25	)	)	PUNCT
ajam-117	103	26	.	.	PUNCT
ajam-117	104	1	customer	customer	NOUN
ajam-117	104	2	patronage	patronage	NOUN
ajam-117	104	3	was	be	AUX
ajam-117	104	4	measured	measure	VERB
ajam-117	104	5	by	by	ADP
ajam-117	104	6	items	item	NOUN
ajam-117	104	7	such	such	ADJ
ajam-117	104	8	as	as	ADP
ajam-117	104	9	:	:	PUNCT
ajam-117	104	10	sales	sale	NOUN
ajam-117	104	11	volume	volume	NOUN
ajam-117	104	12	,	,	PUNCT
ajam-117	104	13	profit	profit	NOUN
ajam-117	104	14	level	level	NOUN
ajam-117	104	15	and	and	CCONJ
ajam-117	104	16	customer	customer	NOUN
ajam-117	104	17	retention	retention	NOUN
ajam-117	104	18	which	which	PRON
ajam-117	104	19	were	be	AUX
ajam-117	104	20	adapted	adapt	VERB
ajam-117	104	21	from	from	ADP
ajam-117	104	22	cronin	cronin	PROPN
ajam-117	104	23	et	et	PROPN
ajam-117	104	24	al	al	PROPN
ajam-117	104	25	.	.	PROPN
ajam-117	105	1	(	(	PUNCT
ajam-117	105	2	2000	2000	NUM
ajam-117	105	3	)	)	PUNCT
ajam-117	105	4	,	,	PUNCT
ajam-117	105	5	asiegbu	asiegbu	PROPN
ajam-117	105	6	et	et	PROPN
ajam-117	105	7	al	al	PROPN
ajam-117	105	8	.	.	PROPN
ajam-117	106	1	(	(	PUNCT
ajam-117	106	2	2011	2011	NUM
ajam-117	106	3	)	)	PUNCT
ajam-117	106	4	,	,	PUNCT
ajam-117	106	5	adiele	adiele	PROPN
ajam-117	106	6	et	et	PROPN
ajam-117	106	7	al	al	PROPN
ajam-117	106	8	.	.	PROPN
ajam-117	107	1	(	(	PUNCT
ajam-117	107	2	2011	2011	NUM
ajam-117	107	3	)	)	PUNCT
ajam-117	107	4	and	and	CCONJ
ajam-117	107	5	athanasoglou	athanasoglou	PROPN
ajam-117	107	6	et	et	PROPN
ajam-117	107	7	al	al	PROPN
ajam-117	107	8	.	.	PROPN
ajam-117	108	1	(	(	PUNCT
ajam-117	108	2	2005	2005	NUM
ajam-117	108	3	)	)	PUNCT
ajam-117	108	4	.	.	PUNCT
ajam-117	109	1	the	the	DET
ajam-117	109	2	validation	validation	NOUN
ajam-117	109	3	process	process	NOUN
ajam-117	109	4	led	lead	VERB
ajam-117	109	5	us	we	PRON
ajam-117	109	6	to	to	ADP
ajam-117	109	7	seeking	seek	VERB
ajam-117	109	8	the	the	DET
ajam-117	109	9	opinion	opinion	NOUN
ajam-117	109	10	of	of	ADP
ajam-117	109	11	experts	expert	NOUN
ajam-117	109	12	in	in	ADP
ajam-117	109	13	services	service	NOUN
ajam-117	109	14	marketing	marketing	NOUN
ajam-117	109	15	and	and	CCONJ
ajam-117	109	16	service	service	NOUN
ajam-117	109	17	environment	environment	NOUN
ajam-117	109	18	strategist	strategist	NOUN
ajam-117	109	19	.	.	PUNCT
ajam-117	110	1	towards	towards	ADP
ajam-117	110	2	this	this	DET
ajam-117	110	3	end	end	NOUN
ajam-117	110	4	,	,	PUNCT
ajam-117	110	5	ten	ten	NUM
ajam-117	110	6	copies	copy	NOUN
ajam-117	110	7	of	of	ADP
ajam-117	110	8	structured	structured	ADJ
ajam-117	110	9	questionnaire	questionnaire	NOUN
ajam-117	110	10	were	be	AUX
ajam-117	110	11	pretested	preteste	VERB
ajam-117	110	12	on	on	ADP
ajam-117	110	13	selected	select	VERB
ajam-117	110	14	managers	manager	NOUN
ajam-117	110	15	of	of	ADP
ajam-117	110	16	the	the	DET
ajam-117	110	17	different	different	ADJ
ajam-117	110	18	banks	bank	NOUN
ajam-117	110	19	within	within	ADP
ajam-117	110	20	the	the	DET
ajam-117	110	21	context	context	NOUN
ajam-117	110	22	of	of	ADP
ajam-117	110	23	our	our	PRON
ajam-117	110	24	study	study	NOUN
ajam-117	110	25	.	.	PUNCT
ajam-117	111	1	the	the	DET
ajam-117	111	2	cronbach	cronbach	NOUN
ajam-117	111	3	’s	’s	PART
ajam-117	111	4	alpha	alpha	ADJ
ajam-117	111	5	coefficient	coefficient	NOUN
ajam-117	111	6	was	be	AUX
ajam-117	111	7	used	use	VERB
ajam-117	111	8	to	to	PART
ajam-117	111	9	ascertain	ascertain	VERB
ajam-117	111	10	or	or	CCONJ
ajam-117	111	11	test	test	VERB
ajam-117	111	12	for	for	ADP
ajam-117	111	13	instrument	instrument	NOUN
ajam-117	111	14	reliability	reliability	NOUN
ajam-117	111	15	.	.	PUNCT
ajam-117	112	1	it	it	PRON
ajam-117	112	2	is	be	AUX
ajam-117	112	3	also	also	ADV
ajam-117	112	4	an	an	DET
ajam-117	112	5	indicator	indicator	NOUN
ajam-117	112	6	of	of	ADP
ajam-117	112	7	the	the	DET
ajam-117	112	8	internal	internal	ADJ
ajam-117	112	9	consistency	consistency	NOUN
ajam-117	112	10	of	of	ADP
ajam-117	112	11	a	a	DET
ajam-117	112	12	measure	measure	NOUN
ajam-117	112	13	(	(	PUNCT
ajam-117	112	14	witney	witney	NOUN
ajam-117	112	15	,	,	PUNCT
ajam-117	112	16	1996	1996	NUM
ajam-117	112	17	;	;	PUNCT
ajam-117	112	18	ahiauzu	ahiauzu	NOUN
ajam-117	112	19	,	,	PUNCT
ajam-117	112	20	2006	2006	NUM
ajam-117	112	21	)	)	PUNCT
ajam-117	112	22	.	.	PUNCT
ajam-117	113	1	from	from	ADP
ajam-117	113	2	the	the	DET
ajam-117	113	3	analysis	analysis	NOUN
ajam-117	113	4	the	the	DET
ajam-117	113	5	results	result	NOUN
ajam-117	113	6	were	be	AUX
ajam-117	113	7	all	all	ADV
ajam-117	113	8	above	above	ADP
ajam-117	113	9	the	the	DET
ajam-117	113	10	threshold	threshold	NOUN
ajam-117	113	11	of	of	ADP
ajam-117	113	12	(	(	PUNCT
ajam-117	113	13	0.70	0.70	NUM
ajam-117	113	14	)	)	PUNCT
ajam-117	113	15	as	as	SCONJ
ajam-117	113	16	suggested	suggest	VERB
ajam-117	113	17	by	by	ADP
ajam-117	113	18	nunnaly	nunnaly	PROPN
ajam-117	113	19	(	(	PUNCT
ajam-117	113	20	1978	1978	NUM
ajam-117	113	21	)	)	PUNCT
ajam-117	113	22	,	,	PUNCT
ajam-117	113	23	indicating	indicate	VERB
ajam-117	113	24	that	that	SCONJ
ajam-117	113	25	our	our	PRON
ajam-117	113	26	research	research	NOUN
ajam-117	113	27	instrument	instrument	NOUN
ajam-117	113	28	was	be	AUX
ajam-117	113	29	reliable	reliable	ADJ
ajam-117	113	30	.	.	PUNCT
ajam-117	114	1	we	we	PRON
ajam-117	114	2	therefore	therefore	ADV
ajam-117	114	3	regard	regard	VERB
ajam-117	114	4	the	the	DET
ajam-117	114	5	items	item	NOUN
ajam-117	114	6	in	in	ADP
ajam-117	114	7	the	the	DET
ajam-117	114	8	instrument	instrument	NOUN
ajam-117	114	9	as	as	ADP
ajam-117	114	10	being	be	AUX
ajam-117	114	11	internally	internally	ADV
ajam-117	114	12	related	relate	VERB
ajam-117	114	13	to	to	ADP
ajam-117	114	14	the	the	DET
ajam-117	114	15	factors	factor	NOUN
ajam-117	114	16	they	they	PRON
ajam-117	114	17	are	be	AUX
ajam-117	114	18	expected	expect	VERB
ajam-117	114	19	to	to	PART
ajam-117	114	20	measure	measure	VERB
ajam-117	114	21	(	(	PUNCT
ajam-117	114	22	table	table	NOUN
ajam-117	114	23	1	1	NUM
ajam-117	114	24	)	)	PUNCT
ajam-117	114	25	.	.	PUNCT
ajam-117	115	1	analyses	analysis	NOUN
ajam-117	115	2	of	of	ADP
ajam-117	115	3	results	result	NOUN
ajam-117	115	4	the	the	DET
ajam-117	115	5	hypotheses	hypothesis	NOUN
ajam-117	115	6	and	and	CCONJ
ajam-117	115	7	data	datum	NOUN
ajam-117	115	8	on	on	ADP
ajam-117	115	9	physical	physical	ADJ
ajam-117	115	10	architecture	architecture	NOUN
ajam-117	115	11	and	and	CCONJ
ajam-117	115	12	customer	customer	NOUN
ajam-117	115	13	patronage	patronage	NOUN
ajam-117	115	14	of	of	ADP
ajam-117	115	15	banks	bank	NOUN
ajam-117	115	16	in	in	ADP
ajam-117	115	17	the	the	DET
ajam-117	115	18	south	south	ADJ
ajam-117	115	19	-	-	PUNCT
ajam-117	115	20	south	south	NOUN
ajam-117	115	21	zone	zone	NOUN
ajam-117	115	22	of	of	ADP
ajam-117	115	23	nigeria	nigeria	PROPN
ajam-117	115	24	are	be	AUX
ajam-117	115	25	presented	present	VERB
ajam-117	115	26	in	in	ADP
ajam-117	115	27	tables	table	NOUN
ajam-117	115	28	2	2	NUM
ajam-117	115	29	,	,	PUNCT
ajam-117	115	30	3	3	NUM
ajam-117	115	31	and	and	CCONJ
ajam-117	115	32	4	4	NUM
ajam-117	115	33	respectively	respectively	ADV
ajam-117	115	34	.	.	PUNCT
ajam-117	116	1	result	result	NOUN
ajam-117	116	2	of	of	ADP
ajam-117	116	3	spearman	spearman	NOUN
ajam-117	116	4	rank	rank	NOUN
ajam-117	116	5	correlation	correlation	NOUN
ajam-117	116	6	coefficient	coefficient	NOUN
ajam-117	116	7	between	between	ADP
ajam-117	116	8	physical	physical	ADJ
ajam-117	116	9	architecture	architecture	NOUN
ajam-117	116	10	(	(	PUNCT
ajam-117	116	11	pa	pa	NOUN
ajam-117	116	12	)	)	PUNCT
ajam-117	116	13	and	and	CCONJ
ajam-117	116	14	sales	sale	NOUN
ajam-117	116	15	volume	volume	NOUN
ajam-117	116	16	(	(	PUNCT
ajam-117	116	17	sv	sv	NOUN
ajam-117	116	18	)	)	PUNCT
ajam-117	116	19	ho1	ho1	NOUN
ajam-117	116	20	:	:	PUNCT
ajam-117	116	21	there	there	PRON
ajam-117	116	22	is	be	VERB
ajam-117	116	23	no	no	DET
ajam-117	116	24	significant	significant	ADJ
ajam-117	116	25	relationship	relationship	NOUN
ajam-117	116	26	between	between	ADP
ajam-117	116	27	physical	physical	ADJ
ajam-117	116	28	architecture	architecture	NOUN
ajam-117	116	29	and	and	CCONJ
ajam-117	116	30	sales	sale	NOUN
ajam-117	116	31	volume	volume	NOUN
ajam-117	116	32	in	in	ADP
ajam-117	116	33	banks	bank	NOUN
ajam-117	116	34	in	in	ADP
ajam-117	116	35	south	south	ADJ
ajam-117	116	36	-	-	PUNCT
ajam-117	116	37	south	south	NOUN
ajam-117	116	38	zone	zone	NOUN
ajam-117	116	39	of	of	ADP
ajam-117	116	40	nigerian	nigerian	ADJ
ajam-117	116	41	table	table	NOUN
ajam-117	116	42	2	2	NUM
ajam-117	116	43	shows	show	VERB
ajam-117	116	44	that	that	SCONJ
ajam-117	116	45	the	the	DET
ajam-117	116	46	correlation	correlation	NOUN
ajam-117	116	47	coefficient	coefficient	NOUN
ajam-117	116	48	variables	variable	VERB
ajam-117	116	49	196	196	NUM
ajam-117	116	50	afr	afr	NOUN
ajam-117	116	51	.	.	PUNCT
ajam-117	117	1	j.	j.	PROPN
ajam-117	117	2	agric	agric	PROPN
ajam-117	117	3	.	.	PROPN
ajam-117	118	1	mark	mark	PROPN
ajam-117	118	2	.	.	PUNCT
ajam-117	119	1	table	table	NOUN
ajam-117	119	2	4	4	NUM
ajam-117	119	3	.	.	PUNCT
ajam-117	119	4	result	result	NOUN
ajam-117	119	5	of	of	ADP
ajam-117	119	6	spearman	spearman	NOUN
ajam-117	119	7	rank	rank	NOUN
ajam-117	119	8	correlation	correlation	NOUN
ajam-117	119	9	coefficient	coefficient	NOUN
ajam-117	119	10	between	between	ADP
ajam-117	119	11	physical	physical	ADJ
ajam-117	119	12	architecture	architecture	NOUN
ajam-117	119	13	(	(	PUNCT
ajam-117	119	14	pa	pa	NOUN
ajam-117	119	15	)	)	PUNCT
ajam-117	119	16	and	and	CCONJ
ajam-117	119	17	customer	customer	NOUN
ajam-117	119	18	retention	retention	NOUN
ajam-117	119	19	(	(	PUNCT
ajam-117	119	20	cr	cr	NOUN
ajam-117	119	21	)	)	PUNCT
ajam-117	119	22	.	.	PUNCT
ajam-117	120	1	physical	physical	ADJ
ajam-117	120	2	architecture	architecture	NOUN
ajam-117	120	3	customer	customer	NOUN
ajam-117	120	4	retention	retention	NOUN
ajam-117	120	5	correlation	correlation	NOUN
ajam-117	120	6	coefficient	coefficient	NOUN
ajam-117	120	7	1.000	1.000	NUM
ajam-117	120	8	.704	.704	NUM
ajam-117	120	9	*	*	PUNCT
ajam-117	120	10	*	*	PUNCT
ajam-117	120	11	physical	physical	ADJ
ajam-117	120	12	architecture	architecture	NOUN
ajam-117	120	13	sig	sig	NOUN
ajam-117	120	14	.	.	PUNCT
ajam-117	121	1	(	(	PUNCT
ajam-117	121	2	2	2	NUM
ajam-117	121	3	-	-	PUNCT
ajam-117	121	4	tailed	tailed	ADJ
ajam-117	121	5	.	.	PUNCT
ajam-117	122	1	.000	.000	NUM
ajam-117	122	2	spearman	spearman	NOUN
ajam-117	122	3	's	's	PART
ajam-117	122	4	rho	rho	ADJ
ajam-117	122	5	n	n	PRON
ajam-117	122	6	42	42	NUM
ajam-117	122	7	42	42	NUM
ajam-117	122	8	correlation	correlation	NOUN
ajam-117	122	9	coefficient	coefficient	NOUN
ajam-117	122	10	.704	.704	NUM
ajam-117	122	11	*	*	PUNCT
ajam-117	122	12	*	*	SYM
ajam-117	122	13	1.000	1.000	NUM
ajam-117	122	14	customer	customer	NOUN
ajam-117	122	15	retention	retention	NOUN
ajam-117	122	16	sig	sig	NOUN
ajam-117	122	17	.	.	PUNCT
ajam-117	123	1	(	(	PUNCT
ajam-117	123	2	2	2	NUM
ajam-117	123	3	-	-	PUNCT
ajam-117	123	4	tailed	tail	VERB
ajam-117	123	5	.000	.000	NUM
ajam-117	123	6	.	.	PUNCT
ajam-117	124	1	n	n	CCONJ
ajam-117	124	2	42	42	NUM
ajam-117	124	3	42	42	NUM
ajam-117	124	4	*	*	PUNCT
ajam-117	124	5	*	*	NOUN
ajam-117	124	6	.	.	PUNCT
ajam-117	125	1	correlation	correlation	NOUN
ajam-117	125	2	is	be	AUX
ajam-117	125	3	significant	significant	ADJ
ajam-117	125	4	at	at	ADP
ajam-117	125	5	the	the	DET
ajam-117	125	6	0.01	0.01	NUM
ajam-117	125	7	level	level	NOUN
ajam-117	125	8	(	(	PUNCT
ajam-117	125	9	2	2	NUM
ajam-117	125	10	-	-	PUNCT
ajam-117	125	11	tailed	tailed	ADJ
ajam-117	125	12	)	)	PUNCT
ajam-117	125	13	.	.	PUNCT
ajam-117	126	1	source	source	NOUN
ajam-117	126	2	:	:	PUNCT
ajam-117	126	3	research	research	NOUN
ajam-117	126	4	data	datum	NOUN
ajam-117	126	5	2014	2014	NUM
ajam-117	126	6	and	and	CCONJ
ajam-117	126	7	spss	spss	PROPN
ajam-117	126	8	ver	ver	PROPN
ajam-117	126	9	.	.	PROPN
ajam-117	126	10	15	15	NUM
ajam-117	126	11	window	window	NOUN
ajam-117	126	12	output	output	NOUN
ajam-117	126	13	.	.	PUNCT
ajam-117	127	1	ranked	rank	VERB
ajam-117	127	2	x	x	PUNCT
ajam-117	127	3	and	and	CCONJ
ajam-117	127	4	y	y	PROPN
ajam-117	127	5	is	be	AUX
ajam-117	127	6	(	(	PUNCT
ajam-117	127	7	.692	.692	NUM
ajam-117	127	8	)	)	PUNCT
ajam-117	127	9	.	.	PUNCT
ajam-117	128	1	this	this	DET
ajam-117	128	2	positive	positive	ADJ
ajam-117	128	3	value	value	NOUN
ajam-117	128	4	of	of	ADP
ajam-117	128	5	rs	rs	PROPN
ajam-117	128	6	says	say	VERB
ajam-117	128	7	that	that	SCONJ
ajam-117	128	8	there	there	PRON
ajam-117	128	9	is	be	VERB
ajam-117	128	10	a	a	DET
ajam-117	128	11	strong	strong	ADJ
ajam-117	128	12	rank	rank	NOUN
ajam-117	128	13	correlation	correlation	NOUN
ajam-117	128	14	between	between	ADP
ajam-117	128	15	physical	physical	ADJ
ajam-117	128	16	architecture	architecture	NOUN
ajam-117	128	17	(	(	PUNCT
ajam-117	128	18	x	x	NOUN
ajam-117	128	19	)	)	PUNCT
ajam-117	128	20	and	and	CCONJ
ajam-117	128	21	sales	sale	NOUN
ajam-117	128	22	volume	volume	NOUN
ajam-117	128	23	(	(	PUNCT
ajam-117	128	24	y	y	NOUN
ajam-117	128	25	)	)	PUNCT
ajam-117	128	26	in	in	ADP
ajam-117	128	27	the	the	DET
ajam-117	128	28	sample	sample	NOUN
ajam-117	128	29	of	of	ADP
ajam-117	128	30	banks	bank	NOUN
ajam-117	128	31	in	in	ADP
ajam-117	128	32	south	south	ADJ
ajam-117	128	33	-	-	PUNCT
ajam-117	128	34	south	south	NOUN
ajam-117	128	35	zone	zone	NOUN
ajam-117	128	36	of	of	ADP
ajam-117	128	37	nigeria	nigeria	PROPN
ajam-117	128	38	.	.	PUNCT
ajam-117	129	1	furthermore	furthermore	ADV
ajam-117	129	2	,	,	PUNCT
ajam-117	129	3	the	the	DET
ajam-117	129	4	cronbach	cronbach	NOUN
ajam-117	129	5	’s	’s	PART
ajam-117	129	6	alpha	alpha	NOUN
ajam-117	129	7	values	value	NOUN
ajam-117	129	8	for	for	ADP
ajam-117	129	9	physical	physical	ADJ
ajam-117	129	10	architecture	architecture	NOUN
ajam-117	129	11	and	and	CCONJ
ajam-117	129	12	sales	sale	NOUN
ajam-117	129	13	volume	volume	NOUN
ajam-117	129	14	are	be	AUX
ajam-117	129	15	(	(	PUNCT
ajam-117	129	16	.762	.762	NUM
ajam-117	129	17	)	)	PUNCT
ajam-117	129	18	and	and	CCONJ
ajam-117	129	19	(	(	PUNCT
ajam-117	129	20	.906	.906	NUM
ajam-117	129	21	)	)	PUNCT
ajam-117	129	22	respectively	respectively	ADV
ajam-117	129	23	as	as	SCONJ
ajam-117	129	24	shown	show	VERB
ajam-117	129	25	in	in	ADP
ajam-117	129	26	table	table	NOUN
ajam-117	129	27	2	2	NUM
ajam-117	129	28	.	.	PUNCT
ajam-117	130	1	since	since	SCONJ
ajam-117	130	2	the	the	DET
ajam-117	130	3	p	p	NOUN
ajam-117	130	4	-	-	PUNCT
ajam-117	130	5	value	value	NOUN
ajam-117	130	6	(	(	PUNCT
ajam-117	130	7	0.000	0.000	NUM
ajam-117	130	8	)	)	PUNCT
ajam-117	130	9	is	be	AUX
ajam-117	130	10	less	less	ADJ
ajam-117	130	11	than	than	ADP
ajam-117	130	12	the	the	DET
ajam-117	130	13	level	level	NOUN
ajam-117	130	14	of	of	ADP
ajam-117	130	15	significance	significance	NOUN
ajam-117	130	16	at	at	ADP
ajam-117	130	17	(	(	PUNCT
ajam-117	130	18	0.05	0.05	NUM
ajam-117	130	19	)	)	PUNCT
ajam-117	130	20	,	,	PUNCT
ajam-117	130	21	we	we	PRON
ajam-117	130	22	therefore	therefore	ADV
ajam-117	130	23	reject	reject	VERB
ajam-117	130	24	the	the	DET
ajam-117	130	25	null	null	ADJ
ajam-117	130	26	hypothesis	hypothesis	NOUN
ajam-117	130	27	and	and	CCONJ
ajam-117	130	28	uphold	uphold	VERB
ajam-117	130	29	the	the	DET
ajam-117	130	30	alternate	alternate	ADJ
ajam-117	130	31	hypothesis	hypothesis	NOUN
ajam-117	130	32	which	which	PRON
ajam-117	130	33	says	say	VERB
ajam-117	130	34	that	that	SCONJ
ajam-117	130	35	there	there	PRON
ajam-117	130	36	is	be	VERB
ajam-117	130	37	a	a	DET
ajam-117	130	38	significant	significant	ADJ
ajam-117	130	39	relationship	relationship	NOUN
ajam-117	130	40	between	between	ADP
ajam-117	130	41	physical	physical	ADJ
ajam-117	130	42	architecture	architecture	NOUN
ajam-117	130	43	and	and	CCONJ
ajam-117	130	44	sales	sale	NOUN
ajam-117	130	45	volume	volume	NOUN
ajam-117	130	46	in	in	ADP
ajam-117	130	47	the	the	DET
ajam-117	130	48	banks	bank	NOUN
ajam-117	130	49	in	in	ADP
ajam-117	130	50	south	south	ADJ
ajam-117	130	51	-	-	PUNCT
ajam-117	130	52	south	south	NOUN
ajam-117	130	53	zone	zone	NOUN
ajam-117	130	54	of	of	ADP
ajam-117	130	55	nigeria	nigeria	PROPN
ajam-117	130	56	.	.	PUNCT
ajam-117	131	1	result	result	NOUN
ajam-117	131	2	of	of	ADP
ajam-117	131	3	spearman	spearman	NOUN
ajam-117	131	4	rank	rank	NOUN
ajam-117	131	5	correlation	correlation	NOUN
ajam-117	131	6	coefficient	coefficient	NOUN
ajam-117	131	7	between	between	ADP
ajam-117	131	8	physical	physical	ADJ
ajam-117	131	9	architecture	architecture	NOUN
ajam-117	131	10	(	(	PUNCT
ajam-117	131	11	pa	pa	NOUN
ajam-117	131	12	)	)	PUNCT
ajam-117	131	13	and	and	CCONJ
ajam-117	131	14	profit	profit	NOUN
ajam-117	131	15	margin	margin	NOUN
ajam-117	131	16	(	(	PUNCT
ajam-117	131	17	pm	pm	NOUN
ajam-117	131	18	)	)	PUNCT
ajam-117	131	19	ho2	ho2	NOUN
ajam-117	131	20	:	:	PUNCT
ajam-117	131	21	there	there	PRON
ajam-117	131	22	is	be	VERB
ajam-117	131	23	no	no	DET
ajam-117	131	24	significant	significant	ADJ
ajam-117	131	25	relationship	relationship	NOUN
ajam-117	131	26	between	between	ADP
ajam-117	131	27	physical	physical	ADJ
ajam-117	131	28	architecture	architecture	NOUN
ajam-117	131	29	and	and	CCONJ
ajam-117	131	30	profit	profit	NOUN
ajam-117	131	31	margin	margin	NOUN
ajam-117	131	32	in	in	ADP
ajam-117	131	33	the	the	DET
ajam-117	131	34	banks	bank	NOUN
ajam-117	131	35	in	in	ADP
ajam-117	131	36	south	south	ADJ
ajam-117	131	37	-	-	PUNCT
ajam-117	131	38	south	south	NOUN
ajam-117	131	39	zone	zone	NOUN
ajam-117	131	40	of	of	ADP
ajam-117	131	41	nigerian	nigerian	PROPN
ajam-117	131	42	.	.	PUNCT
ajam-117	132	1	table	table	NOUN
ajam-117	132	2	3	3	NUM
ajam-117	132	3	shows	show	VERB
ajam-117	132	4	that	that	SCONJ
ajam-117	132	5	the	the	DET
ajam-117	132	6	correlation	correlation	NOUN
ajam-117	132	7	coefficient	coefficient	NOUN
ajam-117	132	8	variables	variable	NOUN
ajam-117	132	9	ranked	rank	VERB
ajam-117	132	10	x	x	PUNCT
ajam-117	132	11	and	and	CCONJ
ajam-117	132	12	y	y	PROPN
ajam-117	132	13	is	be	AUX
ajam-117	132	14	(	(	PUNCT
ajam-117	132	15	.622	.622	NUM
ajam-117	132	16	)	)	PUNCT
ajam-117	132	17	.	.	PUNCT
ajam-117	133	1	this	this	DET
ajam-117	133	2	positive	positive	ADJ
ajam-117	133	3	value	value	NOUN
ajam-117	133	4	of	of	ADP
ajam-117	133	5	rs	rs	PROPN
ajam-117	133	6	(	(	PUNCT
ajam-117	133	7	.622	.622	NUM
ajam-117	133	8	)	)	PUNCT
ajam-117	133	9	indicates	indicate	VERB
ajam-117	133	10	that	that	SCONJ
ajam-117	133	11	there	there	PRON
ajam-117	133	12	is	be	VERB
ajam-117	133	13	a	a	DET
ajam-117	133	14	strong	strong	ADJ
ajam-117	133	15	rank	rank	NOUN
ajam-117	133	16	correlation	correlation	NOUN
ajam-117	133	17	between	between	ADP
ajam-117	133	18	physical	physical	ADJ
ajam-117	133	19	architecture	architecture	NOUN
ajam-117	133	20	(	(	PUNCT
ajam-117	133	21	x	x	NOUN
ajam-117	133	22	)	)	PUNCT
ajam-117	133	23	and	and	CCONJ
ajam-117	133	24	profit	profit	NOUN
ajam-117	133	25	margin	margin	NOUN
ajam-117	133	26	(	(	PUNCT
ajam-117	133	27	y	y	NOUN
ajam-117	133	28	)	)	PUNCT
ajam-117	133	29	in	in	ADP
ajam-117	133	30	the	the	DET
ajam-117	133	31	sample	sample	NOUN
ajam-117	133	32	of	of	ADP
ajam-117	133	33	banks	bank	NOUN
ajam-117	133	34	in	in	ADP
ajam-117	133	35	south	south	ADJ
ajam-117	133	36	-	-	PUNCT
ajam-117	133	37	south	south	NOUN
ajam-117	133	38	zone	zone	NOUN
ajam-117	133	39	of	of	ADP
ajam-117	133	40	nigeria	nigeria	PROPN
ajam-117	133	41	.	.	PUNCT
ajam-117	134	1	moreso	moreso	PROPN
ajam-117	134	2	,	,	PUNCT
ajam-117	134	3	the	the	DET
ajam-117	134	4	cronbach	cronbach	NOUN
ajam-117	134	5	’s	’s	PART
ajam-117	134	6	alpha	alpha	NOUN
ajam-117	134	7	values	value	NOUN
ajam-117	134	8	for	for	ADP
ajam-117	134	9	physical	physical	ADJ
ajam-117	134	10	architecture	architecture	NOUN
ajam-117	134	11	and	and	CCONJ
ajam-117	134	12	profit	profit	NOUN
ajam-117	134	13	margin	margin	NOUN
ajam-117	134	14	are	be	AUX
ajam-117	134	15	(	(	PUNCT
ajam-117	134	16	.762	.762	NUM
ajam-117	134	17	)	)	PUNCT
ajam-117	134	18	and	and	CCONJ
ajam-117	134	19	(	(	PUNCT
ajam-117	134	20	.875	.875	NUM
ajam-117	134	21	)	)	PUNCT
ajam-117	134	22	respectively	respectively	ADV
ajam-117	134	23	as	as	SCONJ
ajam-117	134	24	shown	show	VERB
ajam-117	134	25	in	in	ADP
ajam-117	134	26	(	(	PUNCT
ajam-117	134	27	table	table	NOUN
ajam-117	134	28	1	1	NUM
ajam-117	134	29	)	)	PUNCT
ajam-117	134	30	.	.	PUNCT
ajam-117	135	1	since	since	SCONJ
ajam-117	135	2	the	the	DET
ajam-117	135	3	p	p	NOUN
ajam-117	135	4	-	-	PUNCT
ajam-117	135	5	value	value	NOUN
ajam-117	135	6	(	(	PUNCT
ajam-117	135	7	0.000	0.000	NUM
ajam-117	135	8	)	)	PUNCT
ajam-117	135	9	is	be	AUX
ajam-117	135	10	less	less	ADJ
ajam-117	135	11	than	than	ADP
ajam-117	135	12	the	the	DET
ajam-117	135	13	level	level	NOUN
ajam-117	135	14	of	of	ADP
ajam-117	135	15	significance	significance	NOUN
ajam-117	135	16	at	at	ADP
ajam-117	135	17	(	(	PUNCT
ajam-117	135	18	0.05	0.05	NUM
ajam-117	135	19	)	)	PUNCT
ajam-117	135	20	,	,	PUNCT
ajam-117	135	21	we	we	PRON
ajam-117	135	22	therefore	therefore	ADV
ajam-117	135	23	reject	reject	VERB
ajam-117	135	24	the	the	DET
ajam-117	135	25	null	null	ADJ
ajam-117	135	26	hypothesis	hypothesis	NOUN
ajam-117	135	27	and	and	CCONJ
ajam-117	135	28	uphold	uphold	VERB
ajam-117	135	29	the	the	DET
ajam-117	135	30	alternate	alternate	ADJ
ajam-117	135	31	hypothesis	hypothesis	NOUN
ajam-117	135	32	which	which	PRON
ajam-117	135	33	says	say	VERB
ajam-117	135	34	that	that	SCONJ
ajam-117	135	35	there	there	PRON
ajam-117	135	36	is	be	VERB
ajam-117	135	37	a	a	DET
ajam-117	135	38	significant	significant	ADJ
ajam-117	135	39	relationship	relationship	NOUN
ajam-117	135	40	between	between	ADP
ajam-117	135	41	physical	physical	ADJ
ajam-117	135	42	architecture	architecture	NOUN
ajam-117	135	43	and	and	CCONJ
ajam-117	135	44	profit	profit	NOUN
ajam-117	135	45	margin	margin	NOUN
ajam-117	135	46	in	in	ADP
ajam-117	135	47	banks	bank	NOUN
ajam-117	135	48	in	in	ADP
ajam-117	135	49	southsouth	southsouth	PROPN
ajam-117	135	50	zone	zone	NOUN
ajam-117	135	51	of	of	ADP
ajam-117	135	52	nigeria	nigeria	PROPN
ajam-117	135	53	.	.	PUNCT
ajam-117	136	1	result	result	NOUN
ajam-117	136	2	of	of	ADP
ajam-117	136	3	spearman	spearman	NOUN
ajam-117	136	4	rank	rank	NOUN
ajam-117	136	5	correlation	correlation	NOUN
ajam-117	136	6	coefficient	coefficient	NOUN
ajam-117	136	7	between	between	ADP
ajam-117	136	8	physical	physical	ADJ
ajam-117	136	9	architecture	architecture	NOUN
ajam-117	136	10	(	(	PUNCT
ajam-117	136	11	pa	pa	NOUN
ajam-117	136	12	)	)	PUNCT
ajam-117	136	13	and	and	CCONJ
ajam-117	136	14	customer	customer	NOUN
ajam-117	136	15	retention	retention	NOUN
ajam-117	136	16	(	(	PUNCT
ajam-117	136	17	cr	cr	NOUN
ajam-117	136	18	)	)	PUNCT
ajam-117	136	19	ho3	ho3	NOUN
ajam-117	136	20	:	:	PUNCT
ajam-117	136	21	there	there	PRON
ajam-117	136	22	is	be	VERB
ajam-117	136	23	no	no	DET
ajam-117	136	24	significant	significant	ADJ
ajam-117	136	25	relationship	relationship	NOUN
ajam-117	136	26	between	between	ADP
ajam-117	136	27	physical	physical	ADJ
ajam-117	136	28	architecture	architecture	NOUN
ajam-117	136	29	and	and	CCONJ
ajam-117	136	30	customer	customer	NOUN
ajam-117	136	31	retention	retention	NOUN
ajam-117	136	32	in	in	ADP
ajam-117	136	33	banks	bank	NOUN
ajam-117	136	34	in	in	ADP
ajam-117	136	35	southsouth	southsouth	PROPN
ajam-117	136	36	zone	zone	NOUN
ajam-117	136	37	of	of	ADP
ajam-117	136	38	nigeria	nigeria	PROPN
ajam-117	136	39	.	.	PUNCT
ajam-117	137	1	the	the	DET
ajam-117	137	2	spearman	spearman	NOUN
ajam-117	137	3	’s	’s	PART
ajam-117	137	4	rank	rank	PROPN
ajam-117	137	5	test	test	NOUN
ajam-117	137	6	result	result	NOUN
ajam-117	137	7	in	in	ADP
ajam-117	137	8	table	table	NOUN
ajam-117	137	9	4	4	NUM
ajam-117	137	10	shows	show	VERB
ajam-117	137	11	that	that	SCONJ
ajam-117	137	12	the	the	DET
ajam-117	137	13	correlation	correlation	NOUN
ajam-117	137	14	coefficient	coefficient	NOUN
ajam-117	137	15	of	of	ADP
ajam-117	137	16	the	the	DET
ajam-117	137	17	variables	variable	NOUN
ajam-117	137	18	rankx	rankx	VERB
ajam-117	137	19	and	and	CCONJ
ajam-117	137	20	rank	rank	NOUN
ajam-117	137	21	–	–	PUNCT
ajam-117	137	22	y	y	PROPN
ajam-117	137	23	is	be	AUX
ajam-117	137	24	.704	.704	NUM
ajam-117	137	25	.	.	PUNCT
ajam-117	138	1	the	the	DET
ajam-117	138	2	positive	positive	ADJ
ajam-117	138	3	value	value	NOUN
ajam-117	138	4	of	of	ADP
ajam-117	138	5	rs	rs	X
ajam-117	138	6	(	(	PUNCT
ajam-117	138	7	.704	.704	NUM
ajam-117	138	8	)	)	PUNCT
ajam-117	138	9	revealed	reveal	VERB
ajam-117	138	10	that	that	SCONJ
ajam-117	138	11	there	there	PRON
ajam-117	138	12	is	be	VERB
ajam-117	138	13	a	a	DET
ajam-117	138	14	strong	strong	ADJ
ajam-117	138	15	rank	rank	NOUN
ajam-117	138	16	correlation	correlation	NOUN
ajam-117	138	17	between	between	ADP
ajam-117	138	18	physical	physical	ADJ
ajam-117	138	19	architecture	architecture	NOUN
ajam-117	138	20	(	(	PUNCT
ajam-117	138	21	x	x	NOUN
ajam-117	138	22	)	)	PUNCT
ajam-117	138	23	and	and	CCONJ
ajam-117	138	24	customer	customer	NOUN
ajam-117	138	25	retention	retention	NOUN
ajam-117	138	26	(	(	PUNCT
ajam-117	138	27	y	y	NOUN
ajam-117	138	28	)	)	PUNCT
ajam-117	138	29	in	in	ADP
ajam-117	138	30	the	the	DET
ajam-117	138	31	sample	sample	NOUN
ajam-117	138	32	of	of	ADP
ajam-117	138	33	banks	bank	NOUN
ajam-117	138	34	in	in	ADP
ajam-117	138	35	south	south	ADJ
ajam-117	138	36	-	-	PUNCT
ajam-117	138	37	south	south	NOUN
ajam-117	138	38	zone	zone	NOUN
ajam-117	138	39	of	of	ADP
ajam-117	138	40	nigeria	nigeria	PROPN
ajam-117	138	41	.	.	PUNCT
ajam-117	139	1	more	more	ADV
ajam-117	139	2	so	so	ADV
ajam-117	139	3	,	,	PUNCT
ajam-117	139	4	the	the	DET
ajam-117	139	5	cronbach	cronbach	ADJ
ajam-117	139	6	alpha	alpha	NOUN
ajam-117	139	7	values	value	NOUN
ajam-117	139	8	for	for	ADP
ajam-117	139	9	physical	physical	ADJ
ajam-117	139	10	architecture	architecture	NOUN
ajam-117	139	11	and	and	CCONJ
ajam-117	139	12	customer	customer	NOUN
ajam-117	139	13	retention	retention	NOUN
ajam-117	139	14	are	be	AUX
ajam-117	139	15	(	(	PUNCT
ajam-117	139	16	.762	.762	NUM
ajam-117	139	17	)	)	PUNCT
ajam-117	139	18	and	and	CCONJ
ajam-117	139	19	(	(	PUNCT
ajam-117	139	20	.935	.935	NUM
ajam-117	139	21	)	)	PUNCT
ajam-117	139	22	respectively	respectively	ADV
ajam-117	139	23	(	(	PUNCT
ajam-117	139	24	table	table	NOUN
ajam-117	139	25	1	1	NUM
ajam-117	139	26	)	)	PUNCT
ajam-117	139	27	.	.	PUNCT
ajam-117	140	1	since	since	SCONJ
ajam-117	140	2	p	p	NOUN
ajam-117	140	3	-	-	PUNCT
ajam-117	140	4	value	value	NOUN
ajam-117	140	5	(	(	PUNCT
ajam-117	140	6	0.000	0.000	NUM
ajam-117	140	7	)	)	PUNCT
ajam-117	140	8	is	be	AUX
ajam-117	140	9	less	less	ADJ
ajam-117	140	10	than	than	ADP
ajam-117	140	11	the	the	DET
ajam-117	140	12	level	level	NOUN
ajam-117	140	13	of	of	ADP
ajam-117	140	14	significance	significance	NOUN
ajam-117	140	15	at	at	ADP
ajam-117	140	16	(	(	PUNCT
ajam-117	140	17	0.005	0.005	NUM
ajam-117	140	18	)	)	PUNCT
ajam-117	140	19	,	,	PUNCT
ajam-117	140	20	we	we	PRON
ajam-117	140	21	therefore	therefore	ADV
ajam-117	140	22	reject	reject	VERB
ajam-117	140	23	the	the	DET
ajam-117	140	24	null	null	ADJ
ajam-117	140	25	hypothesis	hypothesis	NOUN
ajam-117	140	26	and	and	CCONJ
ajam-117	140	27	uphold	uphold	VERB
ajam-117	140	28	the	the	DET
ajam-117	140	29	alternate	alternate	ADJ
ajam-117	140	30	hypothesis	hypothesis	NOUN
ajam-117	140	31	.this	.this	PRON
ajam-117	140	32	implies	imply	VERB
ajam-117	140	33	that	that	SCONJ
ajam-117	140	34	there	there	PRON
ajam-117	140	35	is	be	VERB
ajam-117	140	36	a	a	DET
ajam-117	140	37	significant	significant	ADJ
ajam-117	140	38	relationship	relationship	NOUN
ajam-117	140	39	between	between	ADP
ajam-117	140	40	physical	physical	ADJ
ajam-117	140	41	architecture	architecture	NOUN
ajam-117	140	42	and	and	CCONJ
ajam-117	140	43	customer	customer	NOUN
ajam-117	140	44	retention	retention	NOUN
ajam-117	140	45	in	in	ADP
ajam-117	140	46	the	the	DET
ajam-117	140	47	banks	bank	NOUN
ajam-117	140	48	in	in	ADP
ajam-117	140	49	south	south	ADJ
ajam-117	140	50	-	-	PUNCT
ajam-117	140	51	south	south	NOUN
ajam-117	140	52	zone	zone	NOUN
ajam-117	140	53	of	of	ADP
ajam-117	140	54	nigeria	nigeria	PROPN
ajam-117	140	55	.	.	PUNCT
ajam-117	141	1	discussion	discussion	NOUN
ajam-117	141	2	of	of	ADP
ajam-117	141	3	the	the	DET
ajam-117	141	4	findings	finding	NOUN
ajam-117	141	5	relationship	relationship	NOUN
ajam-117	141	6	between	between	ADP
ajam-117	141	7	physical	physical	ADJ
ajam-117	141	8	architecture	architecture	NOUN
ajam-117	141	9	and	and	CCONJ
ajam-117	141	10	customer	customer	NOUN
ajam-117	141	11	patronage	patronage	NOUN
ajam-117	141	12	the	the	DET
ajam-117	141	13	test	test	NOUN
ajam-117	141	14	of	of	ADP
ajam-117	141	15	hypotheses	hypothesis	NOUN
ajam-117	141	16	one	one	NUM
ajam-117	141	17	,	,	PUNCT
ajam-117	141	18	two	two	NUM
ajam-117	141	19	and	and	CCONJ
ajam-117	141	20	three	three	NUM
ajam-117	141	21	as	as	SCONJ
ajam-117	141	22	shown	show	VERB
ajam-117	141	23	in	in	ADP
ajam-117	141	24	tables	table	NOUN
ajam-117	141	25	2	2	NUM
ajam-117	141	26	,	,	PUNCT
ajam-117	141	27	3	3	NUM
ajam-117	141	28	and	and	CCONJ
ajam-117	141	29	4	4	NUM
ajam-117	141	30	,	,	PUNCT
ajam-117	141	31	respectively	respectively	ADV
ajam-117	141	32	revealed	reveal	VERB
ajam-117	141	33	that	that	SCONJ
ajam-117	141	34	a	a	DET
ajam-117	141	35	strong	strong	ADJ
ajam-117	141	36	and	and	CCONJ
ajam-117	141	37	positive	positive	ADJ
ajam-117	141	38	relationship	relationship	NOUN
ajam-117	141	39	exists	exist	VERB
ajam-117	141	40	between	between	ADP
ajam-117	141	41	physical	physical	ADJ
ajam-117	141	42	architecture	architecture	NOUN
ajam-117	141	43	and	and	CCONJ
ajam-117	141	44	each	each	PRON
ajam-117	141	45	of	of	ADP
ajam-117	141	46	the	the	DET
ajam-117	141	47	measures	measure	NOUN
ajam-117	141	48	of	of	ADP
ajam-117	141	49	customer	customer	NOUN
ajam-117	141	50	patronage	patronage	NOUN
ajam-117	141	51	in	in	ADP
ajam-117	141	52	the	the	DET
ajam-117	141	53	sample	sample	NOUN
ajam-117	141	54	of	of	ADP
ajam-117	141	55	banks	bank	NOUN
ajam-117	141	56	in	in	ADP
ajam-117	141	57	south	south	ADJ
ajam-117	141	58	-	-	PUNCT
ajam-117	141	59	south	south	NOUN
ajam-117	141	60	zone	zone	NOUN
ajam-117	141	61	of	of	ADP
ajam-117	141	62	nigeria	nigeria	PROPN
ajam-117	141	63	.	.	PUNCT
ajam-117	142	1	the	the	DET
ajam-117	142	2	positive	positive	ADJ
ajam-117	142	3	value	value	NOUN
ajam-117	142	4	of	of	ADP
ajam-117	142	5	(	(	PUNCT
ajam-117	142	6	.692	.692	NUM
ajam-117	142	7	)	)	PUNCT
ajam-117	142	8	,	,	PUNCT
ajam-117	142	9	(	(	PUNCT
ajam-117	142	10	.622	.622	NUM
ajam-117	142	11	)	)	PUNCT
ajam-117	142	12	and	and	CCONJ
ajam-117	142	13	(	(	PUNCT
ajam-117	142	14	.704	.704	NUM
ajam-117	142	15	)	)	PUNCT
ajam-117	142	16	also	also	ADV
ajam-117	142	17	showed	show	VERB
ajam-117	142	18	the	the	DET
ajam-117	142	19	strength	strength	NOUN
ajam-117	142	20	of	of	ADP
ajam-117	142	21	the	the	DET
ajam-117	142	22	relationships	relationship	NOUN
ajam-117	142	23	between	between	ADP
ajam-117	142	24	the	the	DET
ajam-117	142	25	variables	variable	NOUN
ajam-117	142	26	.	.	PUNCT
ajam-117	143	1	the	the	DET
ajam-117	143	2	cronbach	cronbach	NOUN
ajam-117	143	3	’s	’s	PART
ajam-117	143	4	alpha	alpha	NOUN
ajam-117	143	5	values	value	NOUN
ajam-117	143	6	for	for	ADP
ajam-117	143	7	physical	physical	ADJ
ajam-117	143	8	architecture	architecture	NOUN
ajam-117	143	9	(	(	PUNCT
ajam-117	143	10	.762	.762	NUM
ajam-117	143	11	)	)	PUNCT
ajam-117	143	12	,	,	PUNCT
ajam-117	143	13	sales	sale	NOUN
ajam-117	143	14	volume	volume	NOUN
ajam-117	143	15	(	(	PUNCT
ajam-117	143	16	.906	.906	NUM
ajam-117	143	17	)	)	PUNCT
ajam-117	143	18	,	,	PUNCT
ajam-117	143	19	profit	profit	NOUN
ajam-117	143	20	margin	margin	NOUN
ajam-117	143	21	(	(	PUNCT
ajam-117	143	22	.875	.875	NUM
ajam-117	143	23	)	)	PUNCT
ajam-117	143	24	and	and	CCONJ
ajam-117	143	25	customer	customer	NOUN
ajam-117	143	26	retention	retention	NOUN
ajam-117	143	27	(	(	PUNCT
ajam-117	143	28	.935	.935	NUM
ajam-117	143	29	)	)	PUNCT
ajam-117	143	30	indicated	indicate	VERB
ajam-117	143	31	the	the	DET
ajam-117	143	32	rate	rate	NOUN
ajam-117	143	33	at	at	ADP
ajam-117	143	34	which	which	PRON
ajam-117	143	35	our	our	PRON
ajam-117	143	36	research	research	NOUN
ajam-117	143	37	instruments	instrument	NOUN
ajam-117	143	38	were	be	AUX
ajam-117	143	39	reliable	reliable	ADJ
ajam-117	143	40	(	(	PUNCT
ajam-117	143	41	table	table	NOUN
ajam-117	143	42	1	1	NUM
ajam-117	143	43	)	)	PUNCT
ajam-117	143	44	.	.	PUNCT
ajam-117	144	1	furthermore	furthermore	ADV
ajam-117	144	2	,	,	PUNCT
ajam-117	144	3	the	the	DET
ajam-117	144	4	p	p	NOUN
ajam-117	144	5	-	-	PUNCT
ajam-117	144	6	value	value	NOUN
ajam-117	144	7	(	(	PUNCT
ajam-117	144	8	0.00	0.00	NUM
ajam-117	144	9	)	)	PUNCT
ajam-117	144	10	is	be	AUX
ajam-117	144	11	less	less	ADJ
ajam-117	144	12	than	than	ADP
ajam-117	144	13	the	the	DET
ajam-117	144	14	level	level	NOUN
ajam-117	144	15	of	of	ADP
ajam-117	144	16	significance	significance	NOUN
ajam-117	144	17	of	of	ADP
ajam-117	144	18	(	(	PUNCT
ajam-117	144	19	0.05	0.05	NUM
ajam-117	144	20	)	)	PUNCT
ajam-117	144	21	;	;	PUNCT
ajam-117	144	22	therefore	therefore	ADV
ajam-117	144	23	,	,	PUNCT
ajam-117	144	24	we	we	PRON
ajam-117	144	25	reject	reject	VERB
ajam-117	144	26	the	the	DET
ajam-117	144	27	null	null	ADJ
ajam-117	144	28	hypotheses	hypothesis	NOUN
ajam-117	144	29	and	and	CCONJ
ajam-117	144	30	conclude	conclude	VERB
ajam-117	144	31	that	that	SCONJ
ajam-117	144	32	a	a	DET
ajam-117	144	33	positive	positive	ADJ
ajam-117	144	34	and	and	CCONJ
ajam-117	144	35	significant	significant	ADJ
ajam-117	144	36	relationship	relationship	NOUN
ajam-117	144	37	exists	exist	VERB
ajam-117	144	38	between	between	ADP
ajam-117	144	39	physical	physical	ADJ
ajam-117	144	40	architecture	architecture	NOUN
ajam-117	144	41	,	,	PUNCT
ajam-117	144	42	sales	sale	NOUN
ajam-117	144	43	volume	volume	NOUN
ajam-117	144	44	,	,	PUNCT
ajam-117	144	45	profit	profit	NOUN
ajam-117	144	46	margin	margin	NOUN
ajam-117	144	47	and	and	CCONJ
ajam-117	144	48	customer	customer	NOUN
ajam-117	144	49	retention	retention	NOUN
ajam-117	144	50	.	.	PUNCT
ajam-117	145	1	this	this	DET
ajam-117	145	2	finding	finding	NOUN
ajam-117	145	3	corroborates	corroborate	VERB
ajam-117	145	4	the	the	DET
ajam-117	145	5	views	view	NOUN
ajam-117	145	6	of	of	ADP
ajam-117	145	7	wakefield	wakefield	NOUN
ajam-117	145	8	and	and	CCONJ
ajam-117	145	9	blodget	blodget	NOUN
ajam-117	145	10	(	(	PUNCT
ajam-117	145	11	2005	2005	NUM
ajam-117	145	12	)	)	PUNCT
ajam-117	145	13	,	,	PUNCT
ajam-117	145	14	that	that	SCONJ
ajam-117	145	15	an	an	DET
ajam-117	145	16	effective	effective	ADJ
ajam-117	145	17	layout	layout	NOUN
ajam-117	145	18	will	will	AUX
ajam-117	145	19	provide	provide	VERB
ajam-117	145	20	ease	ease	NOUN
ajam-117	145	21	okonkwo	okonkwo	NOUN
ajam-117	145	22	197	197	NUM
ajam-117	145	23	of	of	ADP
ajam-117	145	24	entry	entry	NOUN
ajam-117	145	25	and	and	CCONJ
ajam-117	145	26	exist	exist	VERB
ajam-117	145	27	,	,	PUNCT
ajam-117	145	28	and	and	CCONJ
ajam-117	145	29	will	will	AUX
ajam-117	145	30	make	make	VERB
ajam-117	145	31	ancillary	ancillary	ADJ
ajam-117	145	32	service	service	NOUN
ajam-117	145	33	areas	area	NOUN
ajam-117	145	34	such	such	ADJ
ajam-117	145	35	as	as	ADP
ajam-117	145	36	concessions	concession	NOUN
ajam-117	145	37	,	,	PUNCT
ajam-117	145	38	restrooms	restroom	NOUN
ajam-117	145	39	,	,	PUNCT
ajam-117	145	40	and	and	CCONJ
ajam-117	145	41	souvenir	souvenir	NOUN
ajam-117	145	42	be	be	AUX
ajam-117	145	43	more	more	ADV
ajam-117	145	44	accessible	accessible	ADJ
ajam-117	145	45	to	to	ADP
ajam-117	145	46	customers	customer	NOUN
ajam-117	145	47	.	.	PUNCT
ajam-117	146	1	similarly	similarly	ADV
ajam-117	146	2	,	,	PUNCT
ajam-117	146	3	wakefield	wakefield	NOUN
ajam-117	146	4	and	and	CCONJ
ajam-117	146	5	blodget	blodget	NOUN
ajam-117	146	6	(	(	PUNCT
ajam-117	146	7	2005	2005	NUM
ajam-117	146	8	)	)	PUNCT
ajam-117	146	9	argued	argue	VERB
ajam-117	146	10	that	that	SCONJ
ajam-117	146	11	effective	effective	ADJ
ajam-117	146	12	architecture	architecture	NOUN
ajam-117	146	13	in	in	ADP
ajam-117	146	14	discount	discount	NOUN
ajam-117	146	15	stores	store	NOUN
ajam-117	146	16	and	and	CCONJ
ajam-117	146	17	banks	bank	NOUN
ajam-117	146	18	facilitates	facilitate	VERB
ajam-117	146	19	the	the	DET
ajam-117	146	20	fulfillment	fulfillment	NOUN
ajam-117	146	21	of	of	ADP
ajam-117	146	22	functional	functional	ADJ
ajam-117	146	23	needs	need	NOUN
ajam-117	146	24	.	.	PUNCT
ajam-117	147	1	notably	notably	ADV
ajam-117	147	2	,	,	PUNCT
ajam-117	147	3	interesting	interesting	ADJ
ajam-117	147	4	and	and	CCONJ
ajam-117	147	5	effective	effective	ADJ
ajam-117	147	6	physical	physical	ADJ
ajam-117	147	7	architecture	architecture	NOUN
ajam-117	147	8	was	be	AUX
ajam-117	147	9	found	find	VERB
ajam-117	147	10	to	to	PART
ajam-117	147	11	facilitate	facilitate	VERB
ajam-117	147	12	fulfillment	fulfillment	NOUN
ajam-117	147	13	of	of	ADP
ajam-117	147	14	hedonic	hedonic	ADJ
ajam-117	147	15	or	or	CCONJ
ajam-117	147	16	pleasure	pleasure	NOUN
ajam-117	147	17	needs	need	NOUN
ajam-117	147	18	.	.	PUNCT
ajam-117	148	1	that	that	PRON
ajam-117	148	2	is	is	ADV
ajam-117	148	3	,	,	PUNCT
ajam-117	148	4	by	by	ADP
ajam-117	148	5	making	make	VERB
ajam-117	148	6	ancillary	ancillary	ADJ
ajam-117	148	7	service	service	NOUN
ajam-117	148	8	areas	area	NOUN
ajam-117	148	9	more	more	ADV
ajam-117	148	10	accessible	accessible	ADJ
ajam-117	148	11	customers	customer	NOUN
ajam-117	148	12	are	be	AUX
ajam-117	148	13	able	able	ADJ
ajam-117	148	14	to	to	PART
ajam-117	148	15	spend	spend	VERB
ajam-117	148	16	more	more	ADJ
ajam-117	148	17	time	time	NOUN
ajam-117	148	18	enjoying	enjoy	VERB
ajam-117	148	19	the	the	DET
ajam-117	148	20	primary	primary	ADJ
ajam-117	148	21	service	service	NOUN
ajam-117	148	22	offering	offering	NOUN
ajam-117	148	23	.	.	PUNCT
ajam-117	149	1	however	however	ADV
ajam-117	149	2	,	,	PUNCT
ajam-117	149	3	it	it	PRON
ajam-117	149	4	is	be	AUX
ajam-117	149	5	important	important	ADJ
ajam-117	149	6	to	to	PART
ajam-117	149	7	emphasize	emphasize	VERB
ajam-117	149	8	that	that	DET
ajam-117	149	9	physical	physical	ADJ
ajam-117	149	10	architecture	architecture	NOUN
ajam-117	149	11	that	that	PRON
ajam-117	149	12	makes	make	VERB
ajam-117	149	13	people	people	NOUN
ajam-117	149	14	or	or	CCONJ
ajam-117	149	15	customers	customer	NOUN
ajam-117	149	16	to	to	PART
ajam-117	149	17	feel	feel	VERB
ajam-117	149	18	constricted	constrict	VERB
ajam-117	149	19	may	may	AUX
ajam-117	149	20	have	have	VERB
ajam-117	149	21	a	a	DET
ajam-117	149	22	direct	direct	ADJ
ajam-117	149	23	effect	effect	NOUN
ajam-117	149	24	on	on	ADP
ajam-117	149	25	customer	customer	NOUN
ajam-117	149	26	quality	quality	NOUN
ajam-117	149	27	perceptions	perception	NOUN
ajam-117	149	28	excitement	excitement	NOUN
ajam-117	149	29	levels	level	NOUN
ajam-117	149	30	,	,	PUNCT
ajam-117	149	31	and	and	CCONJ
ajam-117	149	32	indirectly	indirectly	ADV
ajam-117	149	33	on	on	ADP
ajam-117	149	34	their	their	PRON
ajam-117	149	35	desire	desire	NOUN
ajam-117	149	36	to	to	PART
ajam-117	149	37	return	return	VERB
ajam-117	149	38	(	(	PUNCT
ajam-117	149	39	customer	customer	NOUN
ajam-117	149	40	retention	retention	NOUN
ajam-117	149	41	)	)	PUNCT
ajam-117	149	42	.	.	PUNCT
ajam-117	150	1	this	this	PRON
ajam-117	150	2	is	be	AUX
ajam-117	150	3	consistent	consistent	ADJ
ajam-117	150	4	with	with	ADP
ajam-117	150	5	the	the	DET
ajam-117	150	6	views	view	NOUN
ajam-117	150	7	of	of	ADP
ajam-117	150	8	wakefield	wakefield	NOUN
ajam-117	150	9	and	and	CCONJ
ajam-117	150	10	blodget	blodget	NOUN
ajam-117	150	11	(	(	PUNCT
ajam-117	150	12	2005	2005	NUM
ajam-117	150	13	)	)	PUNCT
ajam-117	150	14	that	that	SCONJ
ajam-117	150	15	service	service	NOUN
ajam-117	150	16	or	or	CCONJ
ajam-117	150	17	retail	retail	ADJ
ajam-117	150	18	facilities	facility	NOUN
ajam-117	150	19	that	that	PRON
ajam-117	150	20	are	be	AUX
ajam-117	150	21	specifically	specifically	ADV
ajam-117	150	22	designed	design	VERB
ajam-117	150	23	to	to	PART
ajam-117	150	24	add	add	VERB
ajam-117	150	25	some	some	DET
ajam-117	150	26	level	level	NOUN
ajam-117	150	27	of	of	ADP
ajam-117	150	28	excitement	excitement	NOUN
ajam-117	150	29	,	,	PUNCT
ajam-117	150	30	arousal	arousal	NOUN
ajam-117	150	31	or	or	CCONJ
ajam-117	150	32	satisfaction	satisfaction	NOUN
ajam-117	150	33	to	to	ADP
ajam-117	150	34	the	the	DET
ajam-117	150	35	service	service	NOUN
ajam-117	150	36	experience	experience	NOUN
ajam-117	150	37	such	such	ADJ
ajam-117	150	38	as	as	ADP
ajam-117	150	39	in	in	ADP
ajam-117	150	40	an	an	DET
ajam-117	150	41	upscale	upscale	ADJ
ajam-117	150	42	restaurant	restaurant	NOUN
ajam-117	150	43	or	or	CCONJ
ajam-117	150	44	commercial	commercial	ADJ
ajam-117	150	45	bank	bank	NOUN
ajam-117	150	46	should	should	AUX
ajam-117	150	47	provide	provide	VERB
ajam-117	150	48	ample	ample	ADJ
ajam-117	150	49	space	space	NOUN
ajam-117	150	50	to	to	PART
ajam-117	150	51	facilitate	facilitate	VERB
ajam-117	150	52	exploration	exploration	NOUN
ajam-117	150	53	and	and	CCONJ
ajam-117	150	54	stimulation	stimulation	NOUN
ajam-117	150	55	within	within	ADP
ajam-117	150	56	the	the	DET
ajam-117	150	57	physical	physical	ADJ
ajam-117	150	58	environment	environment	NOUN
ajam-117	150	59	(	(	PUNCT
ajam-117	150	60	wakefield	wakefield	NOUN
ajam-117	150	61	and	and	CCONJ
ajam-117	150	62	blodgett	blodgett	PROPN
ajam-117	150	63	;	;	PUNCT
ajam-117	150	64	2005	2005	NUM
ajam-117	150	65	)	)	PUNCT
ajam-117	150	66	.	.	PUNCT
ajam-117	151	1	from	from	ADP
ajam-117	151	2	the	the	DET
ajam-117	151	3	foregone	foregone	NOUN
ajam-117	151	4	discussion	discussion	NOUN
ajam-117	151	5	,	,	PUNCT
ajam-117	151	6	we	we	PRON
ajam-117	151	7	are	be	AUX
ajam-117	151	8	inclined	inclined	ADJ
ajam-117	151	9	to	to	PART
ajam-117	151	10	opine	opine	VERB
ajam-117	151	11	that	that	DET
ajam-117	151	12	physical	physical	ADJ
ajam-117	151	13	architecture	architecture	NOUN
ajam-117	151	14	can	can	AUX
ajam-117	151	15	influence	influence	VERB
ajam-117	151	16	patronage	patronage	NOUN
ajam-117	151	17	in	in	ADP
ajam-117	151	18	banks	bank	NOUN
ajam-117	151	19	.	.	PUNCT
ajam-117	152	1	skogland	skogland	NOUN
ajam-117	152	2	and	and	CCONJ
ajam-117	152	3	siguaw	siguaw	PROPN
ajam-117	152	4	(	(	PUNCT
ajam-117	152	5	2004	2004	NUM
ajam-117	152	6	)	)	PUNCT
ajam-117	152	7	similarly	similarly	ADV
ajam-117	152	8	examined	examine	VERB
ajam-117	152	9	the	the	DET
ajam-117	152	10	people	people	NOUN
ajam-117	152	11	factor	factor	NOUN
ajam-117	152	12	and	and	CCONJ
ajam-117	152	13	satisfaction	satisfaction	NOUN
ajam-117	152	14	with	with	ADP
ajam-117	152	15	hotel	hotel	NOUN
ajam-117	152	16	and	and	CCONJ
ajam-117	152	17	bank	bank	NOUN
ajam-117	152	18	ambience	ambience	NOUN
ajam-117	152	19	and	and	CCONJ
ajam-117	152	20	reported	report	VERB
ajam-117	152	21	that	that	SCONJ
ajam-117	152	22	they	they	PRON
ajam-117	152	23	positively	positively	ADV
ajam-117	152	24	affect	affect	VERB
ajam-117	152	25	word	word	NOUN
ajam-117	152	26	-	-	PUNCT
ajam-117	152	27	ofmouth	ofmouth	NOUN
ajam-117	152	28	loyalty	loyalty	NOUN
ajam-117	152	29	.	.	PUNCT
ajam-117	153	1	their	their	PRON
ajam-117	153	2	finding	finding	NOUN
ajam-117	153	3	corroborates	corroborate	VERB
ajam-117	153	4	with	with	ADP
ajam-117	153	5	the	the	DET
ajam-117	153	6	views	view	NOUN
ajam-117	153	7	of	of	ADP
ajam-117	153	8	timm	timm	PROPN
ajam-117	153	9	(	(	PUNCT
ajam-117	153	10	2008	2008	NUM
ajam-117	153	11	)	)	PUNCT
ajam-117	153	12	,	,	PUNCT
ajam-117	153	13	that	that	PRON
ajam-117	153	14	underscored	underscore	VERB
ajam-117	153	15	the	the	DET
ajam-117	153	16	importance	importance	NOUN
ajam-117	153	17	of	of	ADP
ajam-117	153	18	bank	bank	NOUN
ajam-117	153	19	design	design	NOUN
ajam-117	153	20	and	and	CCONJ
ajam-117	153	21	amenities	amenity	NOUN
ajam-117	153	22	as	as	ADP
ajam-117	153	23	drivers	driver	NOUN
ajam-117	153	24	of	of	ADP
ajam-117	153	25	sales	sale	NOUN
ajam-117	153	26	volume	volume	NOUN
ajam-117	153	27	.	.	PUNCT
ajam-117	154	1	hence	hence	ADV
ajam-117	154	2	,	,	PUNCT
ajam-117	154	3	chiliya	chiliya	PROPN
ajam-117	154	4	et	et	PROPN
ajam-117	154	5	al	al	PROPN
ajam-117	154	6	.	.	PROPN
ajam-117	154	7	(	(	PUNCT
ajam-117	154	8	2006	2006	NUM
ajam-117	154	9	)	)	PUNCT
ajam-117	154	10	opined	opine	VERB
ajam-117	154	11	that	that	SCONJ
ajam-117	154	12	organizations	organization	NOUN
ajam-117	154	13	build	build	VERB
ajam-117	154	14	themselves	themselves	PRON
ajam-117	154	15	around	around	ADP
ajam-117	154	16	what	what	PRON
ajam-117	154	17	is	be	AUX
ajam-117	154	18	good	good	ADJ
ajam-117	154	19	for	for	ADP
ajam-117	154	20	their	their	PRON
ajam-117	154	21	customer	customer	NOUN
ajam-117	154	22	and	and	CCONJ
ajam-117	154	23	change	change	VERB
ajam-117	154	24	their	their	PRON
ajam-117	154	25	organizational	organizational	ADJ
ajam-117	154	26	ambience	ambience	NOUN
ajam-117	154	27	,	,	PUNCT
ajam-117	154	28	structures	structure	NOUN
ajam-117	154	29	,	,	PUNCT
ajam-117	154	30	systems	system	NOUN
ajam-117	154	31	and	and	CCONJ
ajam-117	154	32	processes	process	NOUN
ajam-117	154	33	to	to	PART
ajam-117	154	34	build	build	VERB
ajam-117	154	35	great	great	ADJ
ajam-117	154	36	customer	customer	NOUN
ajam-117	154	37	experiences	experience	NOUN
ajam-117	154	38	in	in	ADP
ajam-117	154	39	order	order	NOUN
ajam-117	154	40	to	to	PART
ajam-117	154	41	continually	continually	ADV
ajam-117	154	42	sustain	sustain	VERB
ajam-117	154	43	growth	growth	NOUN
ajam-117	154	44	despite	despite	SCONJ
ajam-117	154	45	fierce	fierce	ADJ
ajam-117	154	46	competition	competition	NOUN
ajam-117	154	47	.	.	PUNCT
ajam-117	155	1	this	this	DET
ajam-117	155	2	assertion	assertion	NOUN
ajam-117	155	3	is	be	AUX
ajam-117	155	4	in	in	ADP
ajam-117	155	5	line	line	NOUN
ajam-117	155	6	with	with	ADP
ajam-117	155	7	our	our	PRON
ajam-117	155	8	findings	finding	NOUN
ajam-117	155	9	in	in	ADP
ajam-117	155	10	table	table	NOUN
ajam-117	155	11	2	2	NUM
ajam-117	155	12	which	which	PRON
ajam-117	155	13	showed	show	VERB
ajam-117	155	14	a	a	DET
ajam-117	155	15	significant	significant	ADJ
ajam-117	155	16	relationship	relationship	NOUN
ajam-117	155	17	between	between	ADP
ajam-117	155	18	physical	physical	ADJ
ajam-117	155	19	architecture	architecture	NOUN
ajam-117	155	20	and	and	CCONJ
ajam-117	155	21	sales	sale	NOUN
ajam-117	155	22	volume	volume	NOUN
ajam-117	155	23	as	as	SCONJ
ajam-117	155	24	evidenced	evidence	VERB
ajam-117	155	25	in	in	ADP
ajam-117	155	26	the	the	DET
ajam-117	155	27	strong	strong	ADJ
ajam-117	155	28	value	value	NOUN
ajam-117	155	29	of	of	ADP
ajam-117	155	30	(	(	PUNCT
ajam-117	155	31	69.2	69.2	NUM
ajam-117	155	32	%	%	NOUN
ajam-117	155	33	)	)	PUNCT
ajam-117	155	34	.	.	PUNCT
ajam-117	156	1	furthermore	furthermore	ADV
ajam-117	156	2	,	,	PUNCT
ajam-117	156	3	in	in	ADP
ajam-117	156	4	the	the	DET
ajam-117	156	5	view	view	NOUN
ajam-117	156	6	of	of	ADP
ajam-117	156	7	goddard	goddard	PROPN
ajam-117	156	8	et	et	PROPN
ajam-117	156	9	al	al	PROPN
ajam-117	156	10	.	.	PROPN
ajam-117	156	11	(	(	PUNCT
ajam-117	156	12	2004a	2004a	NUM
ajam-117	156	13	)	)	PUNCT
ajam-117	156	14	,	,	PUNCT
ajam-117	156	15	as	as	SCONJ
ajam-117	156	16	banks	bank	NOUN
ajam-117	156	17	move	move	VERB
ajam-117	156	18	into	into	ADP
ajam-117	156	19	the	the	DET
ajam-117	156	20	twenty	twenty	NUM
ajam-117	156	21	first	first	ADJ
ajam-117	156	22	century	century	NOUN
ajam-117	156	23	,	,	PUNCT
ajam-117	156	24	they	they	PRON
ajam-117	156	25	must	must	AUX
ajam-117	156	26	focus	focus	VERB
ajam-117	156	27	more	more	ADV
ajam-117	156	28	than	than	ADP
ajam-117	156	29	ever	ever	ADV
ajam-117	156	30	before	before	ADV
ajam-117	156	31	on	on	ADP
ajam-117	156	32	creating	create	VERB
ajam-117	156	33	new	new	ADJ
ajam-117	156	34	streams	stream	NOUN
ajam-117	156	35	of	of	ADP
ajam-117	156	36	revenue	revenue	NOUN
ajam-117	156	37	in	in	ADP
ajam-117	156	38	order	order	NOUN
ajam-117	156	39	to	to	PART
ajam-117	156	40	increase	increase	VERB
ajam-117	156	41	shareholders	shareholder	NOUN
ajam-117	156	42	value	value	NOUN
ajam-117	156	43	.	.	PUNCT
ajam-117	157	1	critical	critical	ADJ
ajam-117	157	2	to	to	ADP
ajam-117	157	3	this	this	DET
ajam-117	157	4	effort	effort	NOUN
ajam-117	157	5	is	be	AUX
ajam-117	157	6	the	the	DET
ajam-117	157	7	need	need	NOUN
ajam-117	157	8	to	to	PART
ajam-117	157	9	assess	assess	VERB
ajam-117	157	10	and	and	CCONJ
ajam-117	157	11	analyze	analyze	VERB
ajam-117	157	12	the	the	DET
ajam-117	157	13	profitability	profitability	NOUN
ajam-117	157	14	of	of	ADP
ajam-117	157	15	the	the	DET
ajam-117	157	16	bank	bank	NOUN
ajam-117	157	17	’s	’s	PART
ajam-117	157	18	current	current	ADJ
ajam-117	157	19	customers	customer	NOUN
ajam-117	157	20	,	,	PUNCT
ajam-117	157	21	relationships	relationship	NOUN
ajam-117	157	22	,	,	PUNCT
ajam-117	157	23	services	service	NOUN
ajam-117	157	24	customer	customer	NOUN
ajam-117	157	25	retention	retention	NOUN
ajam-117	157	26	rate	rate	NOUN
ajam-117	157	27	and	and	CCONJ
ajam-117	157	28	products	product	NOUN
ajam-117	157	29	.	.	PUNCT
ajam-117	158	1	it	it	PRON
ajam-117	158	2	is	be	AUX
ajam-117	158	3	only	only	ADV
ajam-117	158	4	through	through	ADP
ajam-117	158	5	such	such	ADJ
ajam-117	158	6	analysis	analysis	NOUN
ajam-117	158	7	that	that	SCONJ
ajam-117	158	8	bank	bank	NOUN
ajam-117	158	9	can	can	AUX
ajam-117	158	10	determine	determine	VERB
ajam-117	158	11	which	which	DET
ajam-117	158	12	customers	customer	NOUN
ajam-117	158	13	to	to	PART
ajam-117	158	14	fight	fight	VERB
ajam-117	158	15	for	for	ADP
ajam-117	158	16	,	,	PUNCT
ajam-117	158	17	which	which	DET
ajam-117	158	18	customer	customer	NOUN
ajam-117	158	19	relationship	relationship	NOUN
ajam-117	158	20	to	to	PART
ajam-117	158	21	expand	expand	VERB
ajam-117	158	22	,	,	PUNCT
ajam-117	158	23	and	and	CCONJ
ajam-117	158	24	which	which	DET
ajam-117	158	25	prospective	prospective	ADJ
ajam-117	158	26	customer	customer	NOUN
ajam-117	158	27	to	to	PART
ajam-117	158	28	pursue	pursue	VERB
ajam-117	158	29	.	.	PUNCT
ajam-117	159	1	this	this	DET
ajam-117	159	2	statement	statement	NOUN
ajam-117	159	3	corroborates	corroborate	VERB
ajam-117	159	4	with	with	ADP
ajam-117	159	5	our	our	PRON
ajam-117	159	6	study	study	NOUN
ajam-117	159	7	finding	finding	NOUN
ajam-117	159	8	in	in	ADP
ajam-117	159	9	table	table	NOUN
ajam-117	159	10	3	3	NUM
ajam-117	159	11	which	which	PRON
ajam-117	159	12	indicated	indicate	VERB
ajam-117	159	13	a	a	DET
ajam-117	159	14	significant	significant	ADJ
ajam-117	159	15	relationship	relationship	NOUN
ajam-117	159	16	between	between	ADP
ajam-117	159	17	physical	physical	ADJ
ajam-117	159	18	architecture	architecture	NOUN
ajam-117	159	19	and	and	CCONJ
ajam-117	159	20	profit	profit	NOUN
ajam-117	159	21	margin	margin	NOUN
ajam-117	159	22	as	as	SCONJ
ajam-117	159	23	evidenced	evidence	VERB
ajam-117	159	24	in	in	ADP
ajam-117	159	25	the	the	DET
ajam-117	159	26	positive	positive	ADJ
ajam-117	159	27	value	value	NOUN
ajam-117	159	28	of	of	ADP
ajam-117	159	29	62.2	62.2	NUM
ajam-117	159	30	%	%	NOUN
ajam-117	159	31	.	.	PUNCT
ajam-117	160	1	similarly	similarly	ADV
ajam-117	160	2	,	,	PUNCT
ajam-117	160	3	for	for	ADP
ajam-117	160	4	any	any	DET
ajam-117	160	5	business	business	NOUN
ajam-117	160	6	organization	organization	NOUN
ajam-117	160	7	,	,	PUNCT
ajam-117	160	8	even	even	ADV
ajam-117	160	9	the	the	DET
ajam-117	160	10	banking	banking	NOUN
ajam-117	160	11	industry	industry	NOUN
ajam-117	160	12	to	to	PART
ajam-117	160	13	perform	perform	VERB
ajam-117	160	14	creditably	creditably	ADV
ajam-117	160	15	and	and	CCONJ
ajam-117	160	16	remain	remain	VERB
ajam-117	160	17	in	in	ADP
ajam-117	160	18	business	business	NOUN
ajam-117	160	19	,	,	PUNCT
ajam-117	160	20	there	there	PRON
ajam-117	160	21	must	must	AUX
ajam-117	160	22	be	be	AUX
ajam-117	160	23	inherent	inherent	ADJ
ajam-117	160	24	customer	customer	NOUN
ajam-117	160	25	retention	retention	NOUN
ajam-117	160	26	program	program	NOUN
ajam-117	160	27	and	and	CCONJ
ajam-117	160	28	strategies	strategy	NOUN
ajam-117	160	29	.	.	PUNCT
ajam-117	161	1	customer	customer	NOUN
ajam-117	161	2	retention	retention	NOUN
ajam-117	161	3	affects	affect	VERB
ajam-117	161	4	both	both	DET
ajam-117	161	5	revenues	revenue	NOUN
ajam-117	161	6	and	and	CCONJ
ajam-117	161	7	cost	cost	NOUN
ajam-117	161	8	in	in	ADP
ajam-117	161	9	the	the	DET
ajam-117	161	10	equation	equation	NOUN
ajam-117	161	11	of	of	ADP
ajam-117	161	12	profitability	profitability	NOUN
ajam-117	161	13	.	.	PUNCT
ajam-117	162	1	this	this	DET
ajam-117	162	2	equation	equation	NOUN
ajam-117	162	3	equates	equate	VERB
ajam-117	162	4	profitability	profitability	NOUN
ajam-117	162	5	to	to	PART
ajam-117	162	6	be	be	AUX
ajam-117	162	7	equal	equal	ADJ
ajam-117	162	8	to	to	ADP
ajam-117	162	9	revenue	revenue	NOUN
ajam-117	162	10	and	and	CCONJ
ajam-117	162	11	cost	cost	NOUN
ajam-117	162	12	is	be	AUX
ajam-117	162	13	lowered	lower	VERB
ajam-117	162	14	due	due	ADP
ajam-117	162	15	to	to	ADP
ajam-117	162	16	lesser	less	ADJ
ajam-117	162	17	generation	generation	NOUN
ajam-117	162	18	and	and	CCONJ
ajam-117	162	19	marketing	marketing	NOUN
ajam-117	162	20	costs	cost	NOUN
ajam-117	162	21	of	of	ADP
ajam-117	162	22	such	such	ADJ
ajam-117	162	23	revenue	revenue	NOUN
ajam-117	162	24	.	.	PUNCT
ajam-117	163	1	sales	sale	NOUN
ajam-117	163	2	volume	volume	NOUN
ajam-117	163	3	plays	play	VERB
ajam-117	163	4	a	a	DET
ajam-117	163	5	key	key	ADJ
ajam-117	163	6	role	role	NOUN
ajam-117	163	7	in	in	ADP
ajam-117	163	8	the	the	DET
ajam-117	163	9	profit	profit	NOUN
ajam-117	163	10	level	level	NOUN
ajam-117	163	11	of	of	ADP
ajam-117	163	12	any	any	DET
ajam-117	163	13	organization	organization	NOUN
ajam-117	163	14	.	.	PUNCT
ajam-117	164	1	higher	high	ADJ
ajam-117	164	2	sales	sale	NOUN
ajam-117	164	3	volume	volume	NOUN
ajam-117	164	4	will	will	AUX
ajam-117	164	5	always	always	ADV
ajam-117	164	6	reflect	reflect	VERB
ajam-117	164	7	in	in	ADP
ajam-117	164	8	higher	high	ADJ
ajam-117	164	9	profit	profit	NOUN
ajam-117	164	10	margin	margin	NOUN
ajam-117	164	11	or	or	CCONJ
ajam-117	164	12	increasing	increase	VERB
ajam-117	164	13	demand	demand	NOUN
ajam-117	164	14	and	and	CCONJ
ajam-117	164	15	the	the	DET
ajam-117	164	16	number	number	NOUN
ajam-117	164	17	of	of	ADP
ajam-117	164	18	units	unit	NOUN
ajam-117	164	19	sold	sell	VERB
ajam-117	164	20	.	.	PUNCT
ajam-117	165	1	arguably	arguably	ADV
ajam-117	165	2	,	,	PUNCT
ajam-117	165	3	from	from	ADP
ajam-117	165	4	the	the	DET
ajam-117	165	5	above	above	ADJ
ajam-117	165	6	discussions	discussion	NOUN
ajam-117	165	7	,	,	PUNCT
ajam-117	165	8	there	there	PRON
ajam-117	165	9	is	be	VERB
ajam-117	165	10	a	a	DET
ajam-117	165	11	relationship	relationship	NOUN
ajam-117	165	12	between	between	ADP
ajam-117	165	13	physical	physical	ADJ
ajam-117	165	14	architecture	architecture	NOUN
ajam-117	165	15	,	,	PUNCT
ajam-117	165	16	sales	sale	NOUN
ajam-117	165	17	volume	volume	NOUN
ajam-117	165	18	,	,	PUNCT
ajam-117	165	19	profit	profit	NOUN
ajam-117	165	20	margin	margin	NOUN
ajam-117	165	21	and	and	CCONJ
ajam-117	165	22	customer	customer	NOUN
ajam-117	165	23	retention	retention	NOUN
ajam-117	165	24	.	.	PUNCT
ajam-117	166	1	this	this	DET
ajam-117	166	2	statement	statement	NOUN
ajam-117	166	3	agrees	agree	VERB
ajam-117	166	4	with	with	ADP
ajam-117	166	5	our	our	PRON
ajam-117	166	6	finding	finding	NOUN
ajam-117	166	7	in	in	ADP
ajam-117	166	8	table	table	NOUN
ajam-117	166	9	4	4	NUM
ajam-117	166	10	which	which	PRON
ajam-117	166	11	indicated	indicate	VERB
ajam-117	166	12	a	a	DET
ajam-117	166	13	strong	strong	ADJ
ajam-117	166	14	and	and	CCONJ
ajam-117	166	15	significant	significant	ADJ
ajam-117	166	16	relationship	relationship	NOUN
ajam-117	166	17	between	between	ADP
ajam-117	166	18	physical	physical	ADJ
ajam-117	166	19	architecture	architecture	NOUN
ajam-117	166	20	and	and	CCONJ
ajam-117	166	21	customer	customer	NOUN
ajam-117	166	22	retention	retention	NOUN
ajam-117	166	23	as	as	SCONJ
ajam-117	166	24	observed	observe	VERB
ajam-117	166	25	in	in	ADP
ajam-117	166	26	the	the	DET
ajam-117	166	27	strong	strong	ADJ
ajam-117	166	28	value	value	NOUN
ajam-117	166	29	of	of	ADP
ajam-117	166	30	70.4	70.4	NUM
ajam-117	166	31	%	%	NOUN
ajam-117	166	32	.	.	PUNCT
ajam-117	167	1	another	another	DET
ajam-117	167	2	positive	positive	ADJ
ajam-117	167	3	consequence	consequence	NOUN
ajam-117	167	4	of	of	ADP
ajam-117	167	5	customer	customer	NOUN
ajam-117	167	6	retention	retention	NOUN
ajam-117	167	7	is	be	AUX
ajam-117	167	8	that	that	SCONJ
ajam-117	167	9	it	it	PRON
ajam-117	167	10	can	can	AUX
ajam-117	167	11	help	help	VERB
ajam-117	167	12	the	the	DET
ajam-117	167	13	firm	firm	ADJ
ajam-117	167	14	gain	gain	VERB
ajam-117	167	15	competitive	competitive	ADJ
ajam-117	167	16	advantage	advantage	NOUN
ajam-117	167	17	and	and	CCONJ
ajam-117	167	18	an	an	DET
ajam-117	167	19	expansion	expansion	NOUN
ajam-117	167	20	of	of	ADP
ajam-117	167	21	their	their	PRON
ajam-117	167	22	market	market	NOUN
ajam-117	167	23	share	share	NOUN
ajam-117	167	24	as	as	SCONJ
ajam-117	167	25	customers	customer	NOUN
ajam-117	167	26	willingly	willingly	ADV
ajam-117	167	27	buy	buy	VERB
ajam-117	167	28	other	other	ADJ
ajam-117	167	29	products	product	NOUN
ajam-117	167	30	as	as	ADV
ajam-117	167	31	well	well	ADV
ajam-117	167	32	as	as	ADP
ajam-117	167	33	refer	refer	VERB
ajam-117	167	34	others	other	NOUN
ajam-117	167	35	to	to	ADP
ajam-117	167	36	the	the	DET
ajam-117	167	37	organization	organization	NOUN
ajam-117	167	38	(	(	PUNCT
ajam-117	167	39	christopher	christopher	PROPN
ajam-117	167	40	and	and	CCONJ
ajam-117	167	41	james	james	PROPN
ajam-117	167	42	,	,	PUNCT
ajam-117	167	43	2012	2012	NUM
ajam-117	167	44	)	)	PUNCT
ajam-117	167	45	.	.	PUNCT
ajam-117	168	1	the	the	DET
ajam-117	168	2	impact	impact	NOUN
ajam-117	168	3	of	of	ADP
ajam-117	168	4	furnishing	furnish	VERB
ajam-117	168	5	can	can	AUX
ajam-117	168	6	be	be	AUX
ajam-117	168	7	evidenced	evidence	VERB
ajam-117	168	8	through	through	ADP
ajam-117	168	9	the	the	DET
ajam-117	168	10	affective	affective	ADJ
ajam-117	168	11	response	response	NOUN
ajam-117	168	12	of	of	ADP
ajam-117	168	13	comfort	comfort	NOUN
ajam-117	168	14	;	;	PUNCT
ajam-117	168	15	and	and	CCONJ
ajam-117	168	16	this	this	PRON
ajam-117	168	17	is	be	AUX
ajam-117	168	18	also	also	ADV
ajam-117	168	19	an	an	DET
ajam-117	168	20	important	important	ADJ
ajam-117	168	21	aspect	aspect	NOUN
ajam-117	168	22	of	of	ADP
ajam-117	168	23	service	service	NOUN
ajam-117	168	24	environment	environment	NOUN
ajam-117	168	25	that	that	PRON
ajam-117	168	26	attracts	attract	VERB
ajam-117	168	27	profit	profit	NOUN
ajam-117	168	28	margin	margin	NOUN
ajam-117	168	29	and	and	CCONJ
ajam-117	168	30	retention	retention	NOUN
ajam-117	168	31	.	.	PUNCT
ajam-117	169	1	the	the	DET
ajam-117	169	2	study	study	NOUN
ajam-117	169	3	of	of	ADP
ajam-117	169	4	baker	baker	PROPN
ajam-117	169	5	et	et	PROPN
ajam-117	169	6	al	al	PROPN
ajam-117	169	7	.	.	PROPN
ajam-117	169	8	(	(	PUNCT
ajam-117	169	9	2002	2002	NUM
ajam-117	169	10	)	)	PUNCT
ajam-117	169	11	showed	show	VERB
ajam-117	169	12	strong	strong	ADJ
ajam-117	169	13	evidence	evidence	NOUN
ajam-117	169	14	that	that	SCONJ
ajam-117	169	15	customer	customer	NOUN
ajam-117	169	16	’s	’s	PART
ajam-117	169	17	perception	perception	NOUN
ajam-117	169	18	towards	towards	ADP
ajam-117	169	19	display	display	NOUN
ajam-117	169	20	and	and	CCONJ
ajam-117	169	21	layout	layout	NOUN
ajam-117	169	22	will	will	AUX
ajam-117	169	23	influence	influence	VERB
ajam-117	169	24	the	the	DET
ajam-117	169	25	customer	customer	NOUN
ajam-117	169	26	’s	’s	PART
ajam-117	169	27	value	value	NOUN
ajam-117	169	28	perception	perception	NOUN
ajam-117	169	29	.	.	PUNCT
ajam-117	170	1	the	the	DET
ajam-117	170	2	value	value	NOUN
ajam-117	170	3	perception	perception	NOUN
ajam-117	170	4	has	have	VERB
ajam-117	170	5	a	a	DET
ajam-117	170	6	strong	strong	ADJ
ajam-117	170	7	impact	impact	NOUN
ajam-117	170	8	on	on	ADP
ajam-117	170	9	customer	customer	NOUN
ajam-117	170	10	patronage	patronage	NOUN
ajam-117	170	11	.	.	PUNCT
ajam-117	171	1	from	from	ADP
ajam-117	171	2	the	the	DET
ajam-117	171	3	discussion	discussion	NOUN
ajam-117	171	4	thus	thus	ADV
ajam-117	171	5	far	far	ADV
ajam-117	171	6	,	,	PUNCT
ajam-117	171	7	we	we	PRON
ajam-117	171	8	conclude	conclude	VERB
ajam-117	171	9	that	that	SCONJ
ajam-117	171	10	physical	physical	ADJ
ajam-117	171	11	architecture	architecture	NOUN
ajam-117	171	12	positively	positively	ADV
ajam-117	171	13	and	and	CCONJ
ajam-117	171	14	significantly	significantly	ADV
ajam-117	171	15	affects	affect	VERB
ajam-117	171	16	customer	customer	NOUN
ajam-117	171	17	patronage	patronage	NOUN
ajam-117	171	18	.	.	PUNCT
ajam-117	172	1	conclusion	conclusion	NOUN
ajam-117	172	2	and	and	CCONJ
ajam-117	172	3	research	research	NOUN
ajam-117	172	4	implications	implication	NOUN
ajam-117	172	5	this	this	DET
ajam-117	172	6	article	article	NOUN
ajam-117	172	7	has	have	AUX
ajam-117	172	8	explored	explore	VERB
ajam-117	172	9	some	some	PRON
ajam-117	172	10	of	of	ADP
ajam-117	172	11	the	the	DET
ajam-117	172	12	pertinent	pertinent	ADJ
ajam-117	172	13	areas	area	NOUN
ajam-117	172	14	in	in	ADP
ajam-117	172	15	which	which	PRON
ajam-117	172	16	physical	physical	ADJ
ajam-117	172	17	architecture	architecture	NOUN
ajam-117	172	18	and	and	CCONJ
ajam-117	172	19	customer	customer	NOUN
ajam-117	172	20	patronage	patronage	NOUN
ajam-117	172	21	are	be	AUX
ajam-117	172	22	predicated	predicate	VERB
ajam-117	172	23	upon	upon	SCONJ
ajam-117	172	24	and	and	CCONJ
ajam-117	172	25	also	also	ADV
ajam-117	172	26	established	establish	VERB
ajam-117	172	27	the	the	DET
ajam-117	172	28	relationship	relationship	NOUN
ajam-117	172	29	between	between	ADP
ajam-117	172	30	these	these	DET
ajam-117	172	31	constructs	construct	NOUN
ajam-117	172	32	.	.	PUNCT
ajam-117	173	1	based	base	VERB
ajam-117	173	2	on	on	ADP
ajam-117	173	3	the	the	DET
ajam-117	173	4	findings	finding	NOUN
ajam-117	173	5	obtained	obtain	VERB
ajam-117	173	6	from	from	ADP
ajam-117	173	7	summary	summary	NOUN
ajam-117	173	8	of	of	ADP
ajam-117	173	9	discussion	discussion	NOUN
ajam-117	173	10	,	,	PUNCT
ajam-117	173	11	empirical	empirical	ADJ
ajam-117	173	12	related	related	ADJ
ajam-117	173	13	literature	literature	NOUN
ajam-117	173	14	;	;	PUNCT
ajam-117	173	15	thus	thus	ADV
ajam-117	173	16	far	far	ADV
ajam-117	173	17	,	,	PUNCT
ajam-117	173	18	we	we	PRON
ajam-117	173	19	conclude	conclude	VERB
ajam-117	173	20	that	that	SCONJ
ajam-117	173	21	physical	physical	ADJ
ajam-117	173	22	architecture	architecture	NOUN
ajam-117	173	23	affect	affect	VERB
ajam-117	173	24	customer	customer	NOUN
ajam-117	173	25	patronage	patronage	NOUN
ajam-117	173	26	of	of	ADP
ajam-117	173	27	banks	bank	NOUN
ajam-117	173	28	in	in	ADP
ajam-117	173	29	the	the	DET
ajam-117	173	30	south	south	ADJ
ajam-117	173	31	-	-	PUNCT
ajam-117	173	32	south	south	NOUN
ajam-117	173	33	zone	zone	NOUN
ajam-117	173	34	of	of	ADP
ajam-117	173	35	nigeria	nigeria	PROPN
ajam-117	173	36	.	.	PUNCT
ajam-117	174	1	furthermore	furthermore	ADV
ajam-117	174	2	,	,	PUNCT
ajam-117	174	3	amongst	amongst	ADP
ajam-117	174	4	the	the	DET
ajam-117	174	5	measures	measure	NOUN
ajam-117	174	6	of	of	ADP
ajam-117	174	7	patronage	patronage	NOUN
ajam-117	174	8	,	,	PUNCT
ajam-117	174	9	physical	physical	ADJ
ajam-117	174	10	architecture	architecture	NOUN
ajam-117	174	11	strongly	strongly	ADV
ajam-117	174	12	affects	affect	VERB
ajam-117	174	13	customer	customer	NOUN
ajam-117	174	14	retention	retention	NOUN
ajam-117	174	15	of	of	ADP
ajam-117	174	16	banks	bank	NOUN
ajam-117	174	17	under	under	ADP
ajam-117	174	18	investigation	investigation	NOUN
ajam-117	174	19	as	as	SCONJ
ajam-117	174	20	evidenced	evidence	VERB
ajam-117	174	21	in	in	ADP
ajam-117	174	22	table	table	NOUN
ajam-117	174	23	4	4	NUM
ajam-117	174	24	.	.	PUNCT
ajam-117	174	25	similarly	similarly	ADV
ajam-117	174	26	,	,	PUNCT
ajam-117	174	27	the	the	DET
ajam-117	174	28	implication	implication	NOUN
ajam-117	174	29	of	of	ADP
ajam-117	174	30	the	the	DET
ajam-117	174	31	study	study	NOUN
ajam-117	174	32	is	be	AUX
ajam-117	174	33	that	that	SCONJ
ajam-117	174	34	the	the	DET
ajam-117	174	35	use	use	NOUN
ajam-117	174	36	of	of	ADP
ajam-117	174	37	physical	physical	ADJ
ajam-117	174	38	architecture	architecture	NOUN
ajam-117	174	39	as	as	ADP
ajam-117	174	40	a	a	DET
ajam-117	174	41	strategy	strategy	NOUN
ajam-117	174	42	to	to	PART
ajam-117	174	43	enhance	enhance	VERB
ajam-117	174	44	customer	customer	NOUN
ajam-117	174	45	patronage	patronage	NOUN
ajam-117	174	46	in	in	ADP
ajam-117	174	47	banks	bank	NOUN
ajam-117	174	48	should	should	AUX
ajam-117	174	49	be	be	AUX
ajam-117	174	50	recognized	recognize	VERB
ajam-117	174	51	since	since	SCONJ
ajam-117	174	52	both	both	CCONJ
ajam-117	174	53	theoretical	theoretical	ADJ
ajam-117	174	54	and	and	CCONJ
ajam-117	174	55	empirical	empirical	ADJ
ajam-117	174	56	evidence	evidence	NOUN
ajam-117	174	57	has	have	AUX
ajam-117	174	58	proven	prove	VERB
ajam-117	174	59	that	that	SCONJ
ajam-117	174	60	the	the	DET
ajam-117	174	61	dimensions	dimension	NOUN
ajam-117	174	62	of	of	ADP
ajam-117	174	63	physical	physical	ADJ
ajam-117	174	64	architecture	architecture	NOUN
ajam-117	174	65	positively	positively	ADV
ajam-117	174	66	correlate	correlate	VERB
ajam-117	174	67	with	with	ADP
ajam-117	174	68	customer	customer	NOUN
ajam-117	174	69	patronage	patronage	NOUN
ajam-117	174	70	.	.	PUNCT
ajam-117	175	1	we	we	PRON
ajam-117	175	2	suggest	suggest	VERB
ajam-117	175	3	that	that	SCONJ
ajam-117	175	4	,	,	PUNCT
ajam-117	175	5	banks	bank	NOUN
ajam-117	175	6	should	should	AUX
ajam-117	175	7	take	take	VERB
ajam-117	175	8	cognizance	cognizance	NOUN
ajam-117	175	9	of	of	ADP
ajam-117	175	10	the	the	DET
ajam-117	175	11	fact	fact	NOUN
ajam-117	175	12	that	that	SCONJ
ajam-117	175	13	physical	physical	ADJ
ajam-117	175	14	architecture	architecture	NOUN
ajam-117	175	15	(	(	PUNCT
ajam-117	175	16	i.e.	i.e.	X
ajam-117	175	17	efficient	efficient	ADJ
ajam-117	175	18	facility	facility	NOUN
ajam-117	175	19	layout	layout	NOUN
ajam-117	175	20	,	,	PUNCT
ajam-117	175	21	facility	facility	NOUN
ajam-117	175	22	design	design	NOUN
ajam-117	175	23	and	and	CCONJ
ajam-117	175	24	functionality	functionality	NOUN
ajam-117	175	25	of	of	ADP
ajam-117	175	26	their	their	PRON
ajam-117	175	27	equipment	equipment	NOUN
ajam-117	175	28	)	)	PUNCT
ajam-117	175	29	can	can	AUX
ajam-117	175	30	help	help	VERB
ajam-117	175	31	facilitate	facilitate	VERB
ajam-117	175	32	their	their	PRON
ajam-117	175	33	service	service	NOUN
ajam-117	175	34	delivery	delivery	NOUN
ajam-117	175	35	process	process	NOUN
ajam-117	175	36	thereby	thereby	ADV
ajam-117	175	37	reducing	reduce	VERB
ajam-117	175	38	customer	customer	NOUN
ajam-117	175	39	waiting	waiting	NOUN
ajam-117	175	40	time	time	NOUN
ajam-117	175	41	,	,	PUNCT
ajam-117	175	42	crowding	crowd	VERB
ajam-117	175	43	and	and	CCONJ
ajam-117	175	44	complaint	complaint	NOUN
ajam-117	175	45	.	.	PUNCT
ajam-117	176	1	from	from	ADP
ajam-117	176	2	our	our	PRON
ajam-117	176	3	findings	finding	NOUN
ajam-117	176	4	and	and	CCONJ
ajam-117	176	5	discussion	discussion	NOUN
ajam-117	176	6	thus	thus	ADV
ajam-117	176	7	far	far	ADV
ajam-117	176	8	,	,	PUNCT
ajam-117	176	9	we	we	PRON
ajam-117	176	10	develop	develop	VERB
ajam-117	176	11	a	a	DET
ajam-117	176	12	198	198	NUM
ajam-117	176	13	afr	afr	NOUN
ajam-117	176	14	.	.	PUNCT
ajam-117	177	1	j.	j.	PROPN
ajam-117	177	2	agric	agric	PROPN
ajam-117	177	3	.	.	PROPN
ajam-117	178	1	mark	mark	PROPN
ajam-117	178	2	.	.	PUNCT
ajam-117	179	1	facility	facility	NOUN
ajam-117	179	2	layout	layout	PROPN
ajam-117	179	3	physical	physical	ADJ
ajam-117	179	4	facility	facility	NOUN
ajam-117	179	5	architecture	architecture	NOUN
ajam-117	179	6	design	design	NOUN
ajam-117	179	7	equipment	equipment	NOUN
ajam-117	179	8	functionality	functionality	NOUN
ajam-117	179	9	customer	customer	NOUN
ajam-117	179	10	sales	sale	NOUN
ajam-117	179	11	volume	volume	NOUN
ajam-117	179	12	patronage	patronage	NOUN
ajam-117	179	13	profit	profit	NOUN
ajam-117	179	14	margin	margin	NOUN
ajam-117	179	15	customer	customer	NOUN
ajam-117	179	16	retention	retention	NOUN
ajam-117	179	17	figure	figure	NOUN
ajam-117	179	18	2	2	NUM
ajam-117	179	19	.	.	PUNCT
ajam-117	179	20	physical	physical	ADJ
ajam-117	179	21	architecture	architecture	NOUN
ajam-117	179	22	and	and	CCONJ
ajam-117	179	23	customer	customer	NOUN
ajam-117	179	24	patronage	patronage	NOUN
ajam-117	179	25	model	model	NOUN
ajam-117	179	26	.	.	PUNCT
ajam-117	180	1	new	new	ADJ
ajam-117	180	2	physical	physical	ADJ
ajam-117	180	3	architecture	architecture	NOUN
ajam-117	180	4	and	and	CCONJ
ajam-117	180	5	customer	customer	NOUN
ajam-117	180	6	patronage	patronage	NOUN
ajam-117	180	7	heuristic	heuristic	NOUN
ajam-117	180	8	model	model	NOUN
ajam-117	180	9	presented	present	VERB
ajam-117	180	10	in	in	ADP
ajam-117	180	11	figure	figure	NOUN
ajam-117	180	12	2	2	NUM
ajam-117	180	13	.	.	PUNCT
ajam-117	180	14	conflict	conflict	NOUN
ajam-117	180	15	of	of	ADP
ajam-117	180	16	interests	interest	NOUN
ajam-117	180	17	the	the	DET
ajam-117	180	18	authors	author	NOUN
ajam-117	180	19	have	have	AUX
ajam-117	180	20	not	not	PART
ajam-117	180	21	declared	declare	VERB
ajam-117	180	22	any	any	DET
ajam-117	180	23	conflict	conflict	NOUN
ajam-117	180	24	of	of	ADP
ajam-117	180	25	interests	interest	NOUN
ajam-117	180	26	.	.	PUNCT
ajam-117	181	1	references	reference	NOUN
ajam-117	181	2	adiele	adiele	PROPN
ajam-117	181	3	kc	kc	PROPN
ajam-117	181	4	,	,	PUNCT
ajam-117	181	5	john	john	PROPN
ajam-117	181	6	m	m	PROPN
ajam-117	181	7	,	,	PUNCT
ajam-117	181	8	didia	didia	PROPN
ajam-117	181	9	jud	jud	PROPN
ajam-117	181	10	(	(	PUNCT
ajam-117	181	11	2011	2011	NUM
ajam-117	181	12	)	)	PUNCT
ajam-117	181	13	.	.	PUNCT
ajam-117	182	1	the	the	DET
ajam-117	182	2	impact	impact	NOUN
ajam-117	182	3	of	of	ADP
ajam-117	182	4	corporate	corporate	ADJ
ajam-117	182	5	citizenship	citizenship	NOUN
ajam-117	182	6	on	on	ADP
ajam-117	182	7	business	business	NOUN
ajam-117	182	8	performance	performance	NOUN
ajam-117	182	9	:	:	PUNCT
ajam-117	182	10	marketing	marketing	NOUN
ajam-117	182	11	implications	implication	NOUN
ajam-117	182	12	for	for	ADP
ajam-117	182	13	nigerian	nigerian	ADJ
ajam-117	182	14	organizations	organization	NOUN
ajam-117	182	15	,	,	PUNCT
ajam-117	182	16	benin	benin	PROPN
ajam-117	182	17	j	j	PROPN
ajam-117	182	18	soc	soc	PROPN
ajam-117	182	19	.	.	PUNCT
ajam-117	183	1	sci	sci	PROPN
ajam-117	183	2	.	.	PROPN
ajam-117	183	3	19(1	19(1	NUM
ajam-117	183	4	&	&	CCONJ
ajam-117	183	5	2):319	2):319	NUM
ajam-117	183	6	-	-	SYM
ajam-117	183	7	330	330	NUM
ajam-117	183	8	.	.	PUNCT
ajam-117	183	9	ahiauzu	ahiauzu	PROPN
ajam-117	183	10	ai	ai	VERB
ajam-117	183	11	(	(	PUNCT
ajam-117	183	12	2006	2006	NUM
ajam-117	183	13	)	)	PUNCT
ajam-117	183	14	.	.	PUNCT
ajam-117	184	1	advanced	advanced	ADJ
ajam-117	184	2	research	research	NOUN
ajam-117	184	3	methods	method	NOUN
ajam-117	184	4	in	in	ADP
ajam-117	184	5	management	management	NOUN
ajam-117	184	6	sciences	science	NOUN
ajam-117	184	7	for	for	ADP
ajam-117	184	8	doctoral	doctoral	ADJ
ajam-117	184	9	students	student	NOUN
ajam-117	184	10	(	(	PUNCT
ajam-117	184	11	unpublished	unpublished	ADJ
ajam-117	184	12	manuscript	manuscript	NOUN
ajam-117	184	13	)	)	PUNCT
ajam-117	184	14	.	.	PUNCT
ajam-117	185	1	faculty	faculty	NOUN
ajam-117	185	2	of	of	ADP
ajam-117	185	3	management	management	NOUN
ajam-117	185	4	sciences	science	NOUN
ajam-117	185	5	,	,	PUNCT
ajam-117	185	6	rivers	river	NOUN
ajam-117	185	7	state	state	PROPN
ajam-117	185	8	university	university	PROPN
ajam-117	185	9	of	of	ADP
ajam-117	185	10	science	science	NOUN
ajam-117	185	11	and	and	CCONJ
ajam-117	185	12	technology	technology	NOUN
ajam-117	185	13	,	,	PUNCT
ajam-117	185	14	port	port	NOUN
ajam-117	185	15	harcourt	harcourt	PROPN
ajam-117	185	16	.	.	PUNCT
ajam-117	186	1	asiegbu	asiegbu	PROPN
ajam-117	186	2	fi	fi	PROPN
ajam-117	186	3	,	,	PUNCT
ajam-117	186	4	awa	awa	PROPN
ajam-117	186	5	ho	ho	PROPN
ajam-117	186	6	,	,	PUNCT
ajam-117	186	7	akpotu	akpotu	NOUN
ajam-117	186	8	c	c	PROPN
ajam-117	186	9	,	,	PUNCT
ajam-117	186	10	ogbonna	ogbonna	NOUN
ajam-117	186	11	ub	ub	PROPN
ajam-117	186	12	(	(	PUNCT
ajam-117	186	13	2011	2011	NUM
ajam-117	186	14	)	)	PUNCT
ajam-117	186	15	.	.	PUNCT
ajam-117	187	1	sales	sale	NOUN
ajam-117	187	2	force	force	NOUN
ajam-117	187	3	competence	competence	NOUN
ajam-117	187	4	development	development	NOUN
ajam-117	187	5	and	and	CCONJ
ajam-117	187	6	marketing	marketing	NOUN
ajam-117	187	7	performance	performance	NOUN
ajam-117	187	8	of	of	ADP
ajam-117	187	9	industrial	industrial	ADJ
ajam-117	187	10	and	and	CCONJ
ajam-117	187	11	domestic	domestic	ADJ
ajam-117	187	12	products	product	NOUN
ajam-117	187	13	firms	firm	NOUN
ajam-117	187	14	in	in	ADP
ajam-117	187	15	nigeria	nigeria	PROPN
ajam-117	187	16	.	.	PUNCT
ajam-117	188	1	far	far	ADV
ajam-117	188	2	east	east	PROPN
ajam-117	188	3	j	j	PROPN
ajam-117	188	4	psychol	psychol	PROPN
ajam-117	188	5	.	.	PUNCT
ajam-117	188	6	bus	bus	NOUN
ajam-117	188	7	.	.	PUNCT
ajam-117	189	1	2(3):43	2(3):43	NUM
ajam-117	189	2	-	-	SYM
ajam-117	189	3	59	59	NUM
ajam-117	189	4	.	.	PUNCT
ajam-117	190	1	athanasoglou	athanasoglou	PROPN
ajam-117	191	1	pp	pp	PROPN
ajam-117	192	1	,	,	PUNCT
ajam-117	192	2	sophocles	sophocles	PROPN
ajam-117	192	3	nb	nb	PROPN
ajam-117	192	4	,	,	PUNCT
ajam-117	192	5	mathaios	mathaio	VERB
ajam-117	192	6	dd	dd	NOUN
ajam-117	192	7	(	(	PUNCT
ajam-117	192	8	2005	2005	NUM
ajam-117	192	9	)	)	PUNCT
ajam-117	192	10	.	.	PUNCT
ajam-117	193	1	bank	bank	NOUN
ajam-117	193	2	-	-	PUNCT
ajam-117	193	3	specific	specific	ADJ
ajam-117	193	4	,	,	PUNCT
ajam-117	193	5	industry	industry	NOUN
ajam-117	193	6	-	-	PUNCT
ajam-117	193	7	specific	specific	ADJ
ajam-117	193	8	and	and	CCONJ
ajam-117	193	9	macro	macro	ADJ
ajam-117	193	10	-	-	ADJ
ajam-117	193	11	economic	economic	ADJ
ajam-117	193	12	determinants	determinant	NOUN
ajam-117	193	13	of	of	ADP
ajam-117	193	14	bank	bank	NOUN
ajam-117	193	15	profit	profit	NOUN
ajam-117	193	16	margin	margin	NOUN
ajam-117	193	17	.	.	PUNCT
ajam-117	194	1	mpra	mpra	PROPN
ajam-117	194	2	paper	paper	PROPN
ajam-117	194	3	153	153	NUM
ajam-117	194	4	,	,	PUNCT
ajam-117	194	5	university	university	NOUN
ajam-117	194	6	library	library	NOUN
ajam-117	194	7	of	of	ADP
ajam-117	194	8	munich	munich	PROPN
ajam-117	194	9	,	,	PUNCT
ajam-117	194	10	germany	germany	PROPN
ajam-117	194	11	,	,	PUNCT
ajam-117	194	12	revised	revise	VERB
ajam-117	194	13	2006	2006	NUM
ajam-117	194	14	.	.	PUNCT
ajam-117	195	1	(	(	PUNCT
ajam-117	195	2	online	online	NOUN
ajam-117	195	3	)	)	PUNCT
ajam-117	195	4	.	.	PUNCT
ajam-117	196	1	available	available	ADJ
ajam-117	196	2	http://www.bank	http://www.bank	NOUN
ajam-117	196	3	of	of	ADP
ajam-117	196	4	greece.gr/publications/pdf/paper	greece.gr/publications/pdf/paper	NOUN
ajam-117	196	5	200525.pdf	200525.pdf	PROPN
ajam-117	196	6	.	.	PUNCT
ajam-117	197	1	baker	baker	PROPN
ajam-117	197	2	j	j	PROPN
ajam-117	197	3	,	,	PUNCT
ajam-117	197	4	grewal	grewal	PROPN
ajam-117	197	5	d	d	PROPN
ajam-117	197	6	,	,	PUNCT
ajam-117	197	7	parasuraman	parasuraman	NOUN
ajam-117	197	8	a	a	PRON
ajam-117	197	9	(	(	PUNCT
ajam-117	197	10	2002	2002	NUM
ajam-117	197	11	)	)	PUNCT
ajam-117	197	12	.	.	PUNCT
ajam-117	198	1	the	the	DET
ajam-117	198	2	influence	influence	NOUN
ajam-117	198	3	of	of	ADP
ajam-117	198	4	the	the	DET
ajam-117	198	5	store	store	NOUN
ajam-117	198	6	environment	environment	NOUN
ajam-117	198	7	on	on	ADP
ajam-117	198	8	quality	quality	NOUN
ajam-117	198	9	influences	influence	NOUN
ajam-117	198	10	and	and	CCONJ
ajam-117	198	11	store	store	NOUN
ajam-117	198	12	image	image	NOUN
ajam-117	198	13	.	.	PUNCT
ajam-117	199	1	j.	j.	PROPN
ajam-117	199	2	acad	acad	PROPN
ajam-117	199	3	.	.	PUNCT
ajam-117	200	1	market	market	NOUN
ajam-117	200	2	.	.	PUNCT
ajam-117	201	1	sci	sci	PROPN
ajam-117	201	2	.	.	PUNCT
ajam-117	202	1	22:328	22:328	PROPN
ajam-117	202	2	-	-	SYM
ajam-117	202	3	329	329	NUM
ajam-117	202	4	.	.	PUNCT
ajam-117	202	5	barth	barth	PROPN
ajam-117	202	6	f	f	PROPN
ajam-117	202	7	(	(	PUNCT
ajam-117	202	8	1993	1993	NUM
ajam-117	202	9	)	)	PUNCT
ajam-117	202	10	.	.	PUNCT
ajam-117	203	1	nature	nature	NOUN
ajam-117	203	2	as	as	ADP
ajam-117	203	3	object	object	NOUN
ajam-117	203	4	of	of	ADP
ajam-117	203	5	sacred	sacred	ADJ
ajam-117	203	6	knowledge	knowledge	NOUN
ajam-117	203	7	:	:	PUNCT
ajam-117	203	8	the	the	DET
ajam-117	203	9	case	case	NOUN
ajam-117	203	10	of	of	ADP
ajam-117	203	11	mountain	mountain	NOUN
ajam-117	203	12	ok	ok	INTJ
ajam-117	203	13	.	.	PUNCT
ajam-117	204	1	in	in	ADP
ajam-117	204	2	culture	culture	NOUN
ajam-117	204	3	and	and	CCONJ
ajam-117	204	4	environment	environment	NOUN
ajam-117	204	5	:	:	PUNCT
ajam-117	204	6	interdisciplinary	interdisciplinary	ADJ
ajam-117	204	7	approaches	approach	NOUN
ajam-117	204	8	,	,	PUNCT
ajam-117	204	9	edited	edit	VERB
ajam-117	204	10	by	by	ADP
ajam-117	204	11	n.	n.	PROPN
ajam-117	204	12	witoszek	witoszek	PROPN
ajam-117	204	13	and	and	CCONJ
ajam-117	204	14	e.	e.	PROPN
ajam-117	204	15	gul	gul	PROPN
ajam-117	204	16	-	-	PUNCT
ajam-117	204	17	brandsen	brandsen	PROPN
ajam-117	204	18	,	,	PUNCT
ajam-117	204	19	19-32.oslo	19-32.oslo	NUM
ajam-117	204	20	centre	centre	NOUN
ajam-117	204	21	for	for	ADP
ajam-117	204	22	development	development	NOUN
ajam-117	204	23	and	and	CCONJ
ajam-117	204	24	environment	environment	NOUN
ajam-117	204	25	,	,	PUNCT
ajam-117	204	26	university	university	PROPN
ajam-117	204	27	of	of	ADP
ajam-117	204	28	oslo	oslo	PROPN
ajam-117	204	29	.	.	PUNCT
ajam-117	205	1	bitner	bitner	PROPN
ajam-117	205	2	mj	mj	PROPN
ajam-117	205	3	(	(	PUNCT
ajam-117	205	4	1992	1992	NUM
ajam-117	205	5	)	)	PUNCT
ajam-117	205	6	.	.	PUNCT
ajam-117	206	1	servicescapes	servicescape	NOUN
ajam-117	206	2	:	:	PUNCT
ajam-117	206	3	the	the	DET
ajam-117	206	4	impact	impact	NOUN
ajam-117	206	5	of	of	ADP
ajam-117	206	6	physical	physical	ADJ
ajam-117	206	7	surroundings	surrounding	NOUN
ajam-117	206	8	on	on	ADP
ajam-117	206	9	customers	customer	NOUN
ajam-117	206	10	and	and	CCONJ
ajam-117	206	11	employees	employee	NOUN
ajam-117	206	12	.	.	PUNCT
ajam-117	207	1	j.	j.	PROPN
ajam-117	207	2	market	market	PROPN
ajam-117	207	3	.	.	PUNCT
ajam-117	208	1	56:57	56:57	NUM
ajam-117	208	2	-	-	SYM
ajam-117	208	3	71	71	NUM
ajam-117	208	4	.	.	PUNCT
ajam-117	209	1	chiliya	chiliya	PROPN
ajam-117	209	2	n	n	SYM
ajam-117	209	3	,	,	PUNCT
ajam-117	209	4	herbst	herbst	PROPN
ajam-117	209	5	g	g	PROPN
ajam-117	209	6	,	,	PUNCT
ajam-117	209	7	roberts	roberts	PROPN
ajam-117	209	8	lm	lm	PROPN
ajam-117	209	9	(	(	PUNCT
ajam-117	209	10	2009	2009	NUM
ajam-117	209	11	)	)	PUNCT
ajam-117	209	12	.	.	PUNCT
ajam-117	210	1	the	the	DET
ajam-117	210	2	impact	impact	NOUN
ajam-117	210	3	of	of	ADP
ajam-117	210	4	marketing	marketing	NOUN
ajam-117	210	5	strategies	strategy	NOUN
ajam-117	210	6	on	on	ADP
ajam-117	210	7	profitability	profitability	NOUN
ajam-117	210	8	of	of	ADP
ajam-117	210	9	small	small	ADJ
ajam-117	210	10	grocery	grocery	NOUN
ajam-117	210	11	shops	shop	NOUN
ajam-117	210	12	in	in	ADP
ajam-117	210	13	south	south	ADJ
ajam-117	210	14	african	african	ADJ
ajam-117	210	15	townships	township	NOUN
ajam-117	210	16	.	.	PUNCT
ajam-117	211	1	afri	afri	PROPN
ajam-117	211	2	.	.	PUNCT
ajam-117	212	1	j	j	PROPN
ajam-117	212	2	bus	bus	NOUN
ajam-117	212	3	.	.	PUNCT
ajam-117	213	1	manage	manage	VERB
ajam-117	213	2	.	.	PUNCT
ajam-117	214	1	,	,	PUNCT
ajam-117	214	2	3(3):70	3(3):70	PROPN
ajam-117	214	3	-	-	SYM
ajam-117	214	4	79	79	NUM
ajam-117	214	5	.	.	PUNCT
ajam-117	215	1	christopher	christopher	PROPN
ajam-117	215	2	o	o	PROPN
ajam-117	215	3	,	,	PUNCT
ajam-117	215	4	james	james	PROPN
ajam-117	215	5	d	d	PROPN
ajam-117	215	6	(	(	PUNCT
ajam-117	215	7	2012	2012	NUM
ajam-117	215	8	)	)	PUNCT
ajam-117	215	9	.	.	PUNCT
ajam-117	216	1	customer	customer	NOUN
ajam-117	216	2	satisfaction	satisfaction	NOUN
ajam-117	216	3	,	,	PUNCT
ajam-117	216	4	loyalty	loyalty	NOUN
ajam-117	216	5	and	and	CCONJ
ajam-117	216	6	retention	retention	NOUN
ajam-117	216	7	in	in	ADP
ajam-117	216	8	financial	financial	ADJ
ajam-117	216	9	services	service	NOUN
ajam-117	216	10	:	:	PUNCT
ajam-117	216	11	a	a	DET
ajam-117	216	12	report	report	NOUN
ajam-117	216	13	published	publish	VERB
ajam-117	216	14	by	by	ADP
ajam-117	216	15	the	the	DET
ajam-117	216	16	financial	financial	PROPN
ajam-117	216	17	services	services	PROPN
ajam-117	216	18	research	research	PROPN
ajam-117	216	19	forum	forum	PROPN
ajam-117	216	20	,	,	PUNCT
ajam-117	216	21	1	1	PROPN
ajam-117	216	22	-	-	SYM
ajam-117	216	23	22	22	NUM
ajam-117	216	24	.	.	PUNCT
ajam-117	217	1	din	din	VERB
ajam-117	217	2	r	r	NOUN
ajam-117	217	3	(	(	PUNCT
ajam-117	217	4	2000	2000	NUM
ajam-117	217	5	)	)	PUNCT
ajam-117	217	6	.	.	PUNCT
ajam-117	218	1	new	new	ADJ
ajam-117	218	2	retail	retail	NOUN
ajam-117	218	3	,	,	PUNCT
ajam-117	218	4	london	london	PROPN
ajam-117	218	5	:	:	PUNCT
ajam-117	218	6	conran	conran	PROPN
ajam-117	218	7	octopus	octopus	PROPN
ajam-117	218	8	.	.	PUNCT
ajam-117	219	1	darshan	darshan	PROPN
ajam-117	219	2	p	p	PROPN
ajam-117	219	3	(	(	PUNCT
ajam-117	219	4	2006	2006	NUM
ajam-117	219	5	)	)	PUNCT
ajam-117	219	6	.	.	PUNCT
ajam-117	220	1	measuring	measure	VERB
ajam-117	220	2	retail	retail	ADJ
ajam-117	220	3	service	service	NOUN
ajam-117	220	4	quality	quality	NOUN
ajam-117	220	5	:	:	PUNCT
ajam-117	220	6	an	an	DET
ajam-117	220	7	empirical	empirical	ADJ
ajam-117	220	8	study	study	NOUN
ajam-117	220	9	in	in	ADP
ajam-117	220	10	a	a	DET
ajam-117	220	11	developing	develop	VERB
ajam-117	220	12	country	country	NOUN
ajam-117	220	13	.	.	PUNCT
ajam-117	221	1	south	south	ADJ
ajam-117	221	2	asian	asian	PROPN
ajam-117	221	3	j	j	PROPN
ajam-117	221	4	manage	manage	VERB
ajam-117	221	5	.	.	PUNCT
ajam-117	222	1	,	,	PUNCT
ajam-117	222	2	7	7	NUM
ajam-117	222	3	:	:	SYM
ajam-117	222	4	45	45	NUM
ajam-117	222	5	-	-	SYM
ajam-117	222	6	55	55	NUM
ajam-117	222	7	.	.	PUNCT
ajam-117	223	1	eroglu	eroglu	PROPN
ajam-117	223	2	s	s	PROPN
ajam-117	223	3	,	,	PUNCT
ajam-117	223	4	machleit	machleit	PROPN
ajam-117	223	5	ka	ka	PROPN
ajam-117	223	6	(	(	PUNCT
ajam-117	223	7	1990	1990	NUM
ajam-117	223	8	)	)	PUNCT
ajam-117	223	9	.	.	PUNCT
ajam-117	224	1	an	an	DET
ajam-117	224	2	empirical	empirical	ADJ
ajam-117	224	3	study	study	NOUN
ajam-117	224	4	of	of	ADP
ajam-117	224	5	retail	retail	ADJ
ajam-117	224	6	crowding	crowd	VERB
ajam-117	224	7	antecedents	antecedent	NOUN
ajam-117	224	8	and	and	CCONJ
ajam-117	224	9	consequences	consequence	NOUN
ajam-117	224	10	.	.	PUNCT
ajam-117	225	1	j	j	PROPN
ajam-117	225	2	retailing	retailing	NOUN
ajam-117	225	3	,	,	PUNCT
ajam-117	225	4	66	66	NUM
ajam-117	225	5	:	:	PUNCT
ajam-117	225	6	201	201	NUM
ajam-117	225	7	-	-	SYM
ajam-117	225	8	221	221	NUM
ajam-117	225	9	.	.	PUNCT
ajam-117	226	1	goddard	goddard	PROPN
ajam-117	226	2	j	j	PROPN
ajam-117	226	3	,	,	PUNCT
ajam-117	226	4	molyneux	molyneux	PROPN
ajam-117	226	5	p	p	PROPN
ajam-117	226	6	,	,	PUNCT
ajam-117	226	7	wilson	wilson	PROPN
ajam-117	226	8	joc	joc	PROPN
ajam-117	226	9	(	(	PUNCT
ajam-117	226	10	2004a	2004a	NUM
ajam-117	226	11	)	)	PUNCT
ajam-117	226	12	.	.	PUNCT
ajam-117	227	1	the	the	DET
ajam-117	227	2	profit	profit	NOUN
ajam-117	227	3	margin	margin	NOUN
ajam-117	227	4	of	of	ADP
ajam-117	227	5	european	european	ADJ
ajam-117	227	6	banks	bank	NOUN
ajam-117	227	7	:	:	PUNCT
ajam-117	227	8	across	across	ADP
ajam-117	227	9	-	-	PUNCT
ajam-117	227	10	sectional	sectional	ADJ
ajam-117	227	11	and	and	CCONJ
ajam-117	227	12	dynamic	dynamic	ADJ
ajam-117	227	13	panel	panel	NOUN
ajam-117	227	14	analysis	analysis	NOUN
ajam-117	227	15	.	.	PUNCT
ajam-117	228	1	manchester	manchester	PROPN
ajam-117	228	2	school	school	PROPN
ajam-117	228	3	72(3):363381	72(3):363381	PROPN
ajam-117	228	4	.	.	PUNCT
ajam-117	229	1	haynes	haynes	PROPN
ajam-117	229	2	pj	pj	PROPN
ajam-117	229	3	(	(	PUNCT
ajam-117	229	4	2000	2000	NUM
ajam-117	229	5	)	)	PUNCT
ajam-117	229	6	.	.	PUNCT
ajam-117	230	1	hating	hate	VERB
ajam-117	230	2	to	to	PART
ajam-117	230	3	wait	wait	VERB
ajam-117	230	4	:	:	PUNCT
ajam-117	230	5	managing	manage	VERB
ajam-117	230	6	the	the	DET
ajam-117	230	7	final	final	ADJ
ajam-117	230	8	service	service	NOUN
ajam-117	230	9	encounter	encounter	NOUN
ajam-117	230	10	.	.	PUNCT
ajam-117	231	1	j	j	PROPN
ajam-117	231	2	serv	serv	PROPN
ajam-117	231	3	.	.	PUNCT
ajam-117	232	1	market	market	NOUN
ajam-117	232	2	.	.	PUNCT
ajam-117	233	1	4	4	NUM
ajam-117	233	2	(	(	PUNCT
ajam-117	233	3	7):20–26	7):20–26	NUM
ajam-117	233	4	.	.	PUNCT
ajam-117	233	5	hui	hui	PROPN
ajam-117	233	6	mk	mk	PROPN
ajam-117	233	7	,	,	PUNCT
ajam-117	233	8	bateson	bateson	PROPN
ajam-117	233	9	je	je	PROPN
ajam-117	233	10	(	(	PUNCT
ajam-117	233	11	1991	1991	NUM
ajam-117	233	12	)	)	PUNCT
ajam-117	233	13	.	.	PUNCT
ajam-117	234	1	perceived	perceive	VERB
ajam-117	234	2	control	control	NOUN
ajam-117	234	3	and	and	CCONJ
ajam-117	234	4	consumer	consumer	NOUN
ajam-117	234	5	choice	choice	NOUN
ajam-117	234	6	on	on	ADP
ajam-117	234	7	the	the	DET
ajam-117	234	8	service	service	NOUN
ajam-117	234	9	experience	experience	NOUN
ajam-117	234	10	.	.	PUNCT
ajam-117	235	1	j.	j.	PROPN
ajam-117	235	2	okonkwo	okonkwo	PROPN
ajam-117	235	3	199	199	NUM
ajam-117	235	4	consum	consum	NOUN
ajam-117	235	5	.	.	PUNCT
ajam-117	236	1	res.18:174	res.18:174	ADJ
ajam-117	236	2	-	-	PUNCT
ajam-117	236	3	185	185	NUM
ajam-117	236	4	.	.	PUNCT
ajam-117	237	1	martin	martin	PROPN
ajam-117	237	2	ap	ap	PROPN
ajam-117	237	3	(	(	PUNCT
ajam-117	237	4	2001	2001	NUM
ajam-117	237	5	)	)	PUNCT
ajam-117	237	6	.	.	PUNCT
ajam-117	238	1	think	think	VERB
ajam-117	238	2	proactive	proactive	ADJ
ajam-117	238	3	new	new	ADJ
ajam-117	238	4	insights	insight	NOUN
ajam-117	238	5	into	into	ADP
ajam-117	238	6	decision	decision	NOUN
ajam-117	238	7	-	-	PUNCT
ajam-117	238	8	making	making	NOUN
ajam-117	238	9	.	.	PUNCT
ajam-117	239	1	ottawa	ottawa	PROPN
ajam-117	239	2	,	,	PUNCT
ajam-117	239	3	canada	canada	PROPN
ajam-117	239	4	:	:	PUNCT
ajam-117	239	5	professional	professional	PROPN
ajam-117	239	6	development	development	PROPN
ajam-117	239	7	institute	institute	PROPN
ajam-117	239	8	.	.	PUNCT
ajam-117	240	1	nunnaly	nunnaly	PROPN
ajam-117	240	2	jc	jc	PROPN
ajam-117	240	3	(	(	PUNCT
ajam-117	240	4	1978	1978	NUM
ajam-117	240	5	)	)	PUNCT
ajam-117	240	6	.	.	PUNCT
ajam-117	241	1	psychometric	psychometric	ADJ
ajam-117	241	2	theory	theory	NOUN
ajam-117	241	3	(	(	PUNCT
ajam-117	241	4	2	2	NUM
ajam-117	241	5	nd	nd	NUM
ajam-117	241	6	ed	ed	NOUN
ajam-117	241	7	.	.	PUNCT
ajam-117	241	8	)	)	PUNCT
ajam-117	242	1	new	new	PROPN
ajam-117	242	2	york	york	PROPN
ajam-117	242	3	:	:	PUNCT
ajam-117	242	4	mcgraw	mcgraw	PROPN
ajam-117	242	5	-	-	PUNCT
ajam-117	242	6	hill	hill	NOUN
ajam-117	242	7	parasuraman	parasuraman	NOUN
ajam-117	242	8	a	a	PRON
ajam-117	242	9	,	,	PUNCT
ajam-117	242	10	zeithmal	zeithmal	PROPN
ajam-117	242	11	va	va	NOUN
ajam-117	242	12	,	,	PUNCT
ajam-117	242	13	berry	berry	VERB
ajam-117	242	14	ll	ll	NOUN
ajam-117	242	15	(	(	PUNCT
ajam-117	242	16	1988	1988	NUM
ajam-117	242	17	)	)	PUNCT
ajam-117	242	18	.	.	PUNCT
ajam-117	243	1	servqual	servqual	ADJ
ajam-117	243	2	:	:	PUNCT
ajam-117	243	3	a	a	DET
ajam-117	243	4	multiple	multiple	ADJ
ajam-117	243	5	-	-	PUNCT
ajam-117	243	6	item	item	NOUN
ajam-117	243	7	scale	scale	NOUN
ajam-117	243	8	for	for	ADP
ajam-117	243	9	measuring	measure	VERB
ajam-117	243	10	consumer	consumer	NOUN
ajam-117	243	11	perceptions	perception	NOUN
ajam-117	243	12	of	of	ADP
ajam-117	243	13	service	service	NOUN
ajam-117	243	14	quality	quality	NOUN
ajam-117	243	15	.	.	PUNCT
ajam-117	244	1	j.	j.	PROPN
ajam-117	244	2	retail	retail	PROPN
ajam-117	244	3	.	.	PUNCT
ajam-117	245	1	64	64	NUM
ajam-117	245	2	(	(	PUNCT
ajam-117	245	3	7):12	7):12	NUM
ajam-117	245	4	-	-	SYM
ajam-117	245	5	40	40	NUM
ajam-117	245	6	.	.	PUNCT
ajam-117	246	1	seidel	seidel	PROPN
ajam-117	246	2	a	a	PRON
ajam-117	246	3	(	(	PUNCT
ajam-117	246	4	2002	2002	NUM
ajam-117	246	5	)	)	PUNCT
ajam-117	246	6	.	.	PUNCT
ajam-117	247	1	we	we	PRON
ajam-117	247	2	finding	find	VERB
ajam-117	247	3	in	in	ADP
ajam-117	247	4	public	public	ADJ
ajam-117	247	5	space	space	NOUN
ajam-117	247	6	:	:	PUNCT
ajam-117	247	7	the	the	DET
ajam-117	247	8	dallas	dallas	PROPN
ajam-117	247	9	-	-	PUNCT
ajam-117	247	10	ft	ft	PROPN
ajam-117	247	11	.	.	NOUN
ajam-117	247	12	worth	worth	ADJ
ajam-117	247	13	,	,	PUNCT
ajam-117	247	14	u.s.a	u.s.a	PROPN
ajam-117	247	15	airport	airport	NOUN
ajam-117	247	16	.	.	PUNCT
ajam-117	248	1	in	in	ADP
ajam-117	248	2	proceedings	proceeding	NOUN
ajam-117	248	3	of	of	ADP
ajam-117	248	4	the	the	DET
ajam-117	248	5	fourteenth	fourteenth	ADJ
ajam-117	248	6	international	international	ADJ
ajam-117	248	7	conference	conference	NOUN
ajam-117	248	8	of	of	ADP
ajam-117	248	9	the	the	DET
ajam-117	248	10	environmental	environmental	ADJ
ajam-117	248	11	design	design	PROPN
ajam-117	248	12	research	research	NOUN
ajam-117	248	13	association	association	PROPN
ajam-117	248	14	.	.	PUNCT
ajam-117	249	1	skogland	skogland	NOUN
ajam-117	249	2	i	i	PRON
ajam-117	249	3	,	,	PUNCT
ajam-117	249	4	siguaw	siguaw	PROPN
ajam-117	249	5	ja	ja	PROPN
ajam-117	249	6	(	(	PUNCT
ajam-117	249	7	2004	2004	NUM
ajam-117	249	8	)	)	PUNCT
ajam-117	249	9	.	.	PUNCT
ajam-117	249	10	are	be	AUX
ajam-117	249	11	your	your	PRON
ajam-117	249	12	satisfied	satisfied	ADJ
ajam-117	249	13	customers	customer	NOUN
ajam-117	249	14	loyal	loyal	ADJ
ajam-117	249	15	?	?	PUNCT
ajam-117	250	1	cornell	cornell	PROPN
ajam-117	250	2	hotel	hotel	PROPN
ajam-117	250	3	and	and	CCONJ
ajam-117	250	4	restaurant	restaurant	NOUN
ajam-117	250	5	administration	administration	NOUN
ajam-117	250	6	.	.	PUNCT
ajam-117	251	1	quarterly	quarterly	PROPN
ajam-117	251	2	45(3):221	45(3):221	PROPN
ajam-117	251	3	-	-	PUNCT
ajam-117	251	4	234	234	NUM
ajam-117	251	5	.	.	PUNCT
ajam-117	252	1	timm	timm	PROPN
ajam-117	252	2	pr	pr	PROPN
ajam-117	252	3	(	(	PUNCT
ajam-117	252	4	2008	2008	NUM
ajam-117	252	5	)	)	PUNCT
ajam-117	252	6	.	.	PUNCT
ajam-117	253	1	customer	customer	NOUN
ajam-117	253	2	service	service	NOUN
ajam-117	253	3	:	:	PUNCT
ajam-117	253	4	career	career	NOUN
ajam-117	253	5	success	success	NOUN
ajam-117	253	6	through	through	ADP
ajam-117	253	7	profit	profit	NOUN
ajam-117	253	8	margin	margin	NOUN
ajam-117	253	9	,	,	PUNCT
ajam-117	253	10	(	(	PUNCT
ajam-117	253	11	4	4	NUM
ajam-117	253	12	th	th	NUM
ajam-117	253	13	ed	ed	NOUN
ajam-117	253	14	)	)	PUNCT
ajam-117	253	15	,	,	PUNCT
ajam-117	253	16	new	new	PROPN
ajam-117	253	17	jersey	jersey	PROPN
ajam-117	253	18	:	:	PUNCT
ajam-117	253	19	pearson	pearson	PROPN
ajam-117	253	20	prentice	prentice	PROPN
ajam-117	253	21	hall	hall	PROPN
ajam-117	253	22	.	.	PUNCT
ajam-117	254	1	wakefield	wakefield	PROPN
ajam-117	254	2	kl	kl	PROPN
ajam-117	254	3	,	,	PUNCT
ajam-117	254	4	blodget	blodget	PROPN
ajam-117	254	5	j	j	PROPN
ajam-117	254	6	(	(	PUNCT
ajam-117	254	7	2005	2005	NUM
ajam-117	254	8	)	)	PUNCT
ajam-117	254	9	.	.	PUNCT
ajam-117	255	1	excitement	excitement	NOUN
ajam-117	255	2	at	at	ADP
ajam-117	255	3	the	the	DET
ajam-117	255	4	mall	mall	NOUN
ajam-117	255	5	:	:	PUNCT
ajam-117	255	6	determinants	determinant	NOUN
ajam-117	255	7	and	and	CCONJ
ajam-117	255	8	effects	effect	NOUN
ajam-117	255	9	on	on	ADP
ajam-117	255	10	shopping	shopping	NOUN
ajam-117	255	11	responses	response	NOUN
ajam-117	255	12	.	.	PUNCT
ajam-117	256	1	j	j	PROPN
ajam-117	256	2	retail	retail	NOUN
ajam-117	256	3	.	.	PUNCT
ajam-117	257	1	74(4):515	74(4):515	NOUN
ajam-117	257	2	-	-	SYM
ajam-117	257	3	539	539	NUM
ajam-117	257	4	.	.	PUNCT
ajam-117	258	1	wener	wener	NOUN
ajam-117	258	2	re	re	X
ajam-117	258	3	(	(	PUNCT
ajam-117	258	4	2000	2000	NUM
ajam-117	258	5	)	)	PUNCT
ajam-117	258	6	.	.	PUNCT
ajam-117	259	1	the	the	DET
ajam-117	259	2	environmental	environmental	ADJ
ajam-117	259	3	psychology	psychology	NOUN
ajam-117	259	4	of	of	ADP
ajam-117	259	5	service	service	NOUN
ajam-117	259	6	encounters	encounter	NOUN
ajam-117	259	7	.	.	PUNCT
ajam-117	260	1	in	in	ADP
ajam-117	260	2	:	:	PUNCT
ajam-117	260	3	c.	c.	PROPN
ajam-117	260	4	john	john	PROPN
ajam-117	260	5	,	,	PUNCT
ajam-117	260	6	s.	s.	PROPN
ajam-117	260	7	michael	michael	PROPN
ajam-117	260	8	&	&	CCONJ
ajam-117	260	9	s.	s.	PROPN
ajam-117	260	10	carol	carol	PROPN
ajam-117	260	11	(	(	PUNCT
ajam-117	260	12	ed	ed	NOUN
ajam-117	260	13	.	.	PUNCT
ajam-117	260	14	)	)	PUNCT
ajam-117	260	15	.	.	PUNCT
ajam-117	261	1	lexington	lexington	PROPN
ajam-117	261	2	,	,	PUNCT
ajam-117	261	3	m.a	m.a	PROPN
ajam-117	261	4	.	.	PROPN
ajam-117	261	5	:	:	PUNCT
ajam-117	261	6	lexington	lexington	PROPN
ajam-117	261	7	book	book	NOUN
ajam-117	261	8	101	101	NUM
ajam-117	261	9	-	-	SYM
ajam-117	261	10	112	112	NUM
ajam-117	261	11	.	.	PUNCT
ajam-117	261	12	witney	witney	NOUN
ajam-117	261	13	be	be	AUX
ajam-117	261	14	(	(	PUNCT
ajam-117	261	15	1996	1996	NUM
ajam-117	261	16	)	)	PUNCT
ajam-117	261	17	.	.	PUNCT
ajam-117	262	1	principles	principle	NOUN
ajam-117	262	2	of	of	ADP
ajam-117	262	3	research	research	NOUN
ajam-117	262	4	in	in	ADP
ajam-117	262	5	behavioural	behavioural	ADJ
ajam-117	262	6	science	science	NOUN
ajam-117	262	7	.	.	PUNCT
ajam-117	263	1	london	london	PROPN
ajam-117	263	2	:	:	PUNCT
ajam-117	263	3	may	may	AUX
ajam-117	263	4	field	field	VERB
ajam-117	263	5	publishing	publish	VERB
ajam-117	263	6	company	company	NOUN
ajam-117	263	7	.	.	PUNCT