id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajlm-843	Fondoh, Victor N.; Awasom, Charles N.; Enow-Tanjong, Rebecca; Fondoh, Richard M.; Njukeng, Patrick; Shang, Judith; Ndasi, Juliana; Samje, Moses; Muluh, Claris N.; Kinge, Thompson N.	Evaluation of corrective actions of feedback from clinicians on Clinical Laboratory Services at Bamenda Regional Hospital Laboratory, Cameroon	2020		.htm	text/html	5385	245	37	The statements were assessed using a 5-point Likert ranking as follows: poor (1), fair (2), good (3), very good (4), excellent (5).17 The statements covered the following areas: accuracy (correctness of laboratory results), reliability (trustworthiness of laboratory results), waiting time (time between sample collection and dispatch of results), communication (management of information by the laboratory), response to emergencies (attention to emergency tests), staff-client relationship (the bond between laboratory staff and clinicians), cleanliness (neatness of the laboratory and staff), duty consciousness (awareness of laboratory staff to perform their duty promptly), specimen collection (effectiveness of phlebotomists), issuing of results (effectiveness of delivery of results), approach (the way laboratory staff attended to patients and clinicians) and general satisfaction (the overall assessment of the service). At the end of the surveys, reports were presented to laboratory staff during the staff meetings and to clinicians in the laboratory-clinic interface (hospital coordination and scientific) meeting.	cache/ajlm-843.htm	txt/ajlm-843.txt