id	sid	tid	token	lemma	pos
ajlm-843	1	1	abstract	abstract	ADJ
ajlm-843	1	2	introduction	introduction	NOUN
ajlm-843	1	3	methods	method	NOUN
ajlm-843	1	4	results	result	VERB
ajlm-843	1	5	discussion	discussion	NOUN
ajlm-843	1	6	acknowledgements	acknowledgement	NOUN
ajlm-843	1	7	references	reference	NOUN
ajlm-843	1	8	about	about	ADP
ajlm-843	1	9	the	the	DET
ajlm-843	1	10	author(s	author(s	NOUN
ajlm-843	1	11	)	)	PUNCT
ajlm-843	1	12	victor	victor	PROPN
ajlm-843	1	13	n.	n.	PROPN
ajlm-843	1	14	fondoh	fondoh	PROPN
ajlm-843	1	15	bamenda	bamenda	PROPN
ajlm-843	1	16	regional	regional	PROPN
ajlm-843	1	17	hospital	hospital	NOUN
ajlm-843	1	18	laboratory	laboratory	NOUN
ajlm-843	1	19	,	,	PUNCT
ajlm-843	1	20	regional	regional	ADJ
ajlm-843	1	21	hospital	hospital	NOUN
ajlm-843	1	22	bamenda	bamenda	NOUN
ajlm-843	1	23	,	,	PUNCT
ajlm-843	1	24	cameroon	cameroon	NOUN
ajlm-843	1	25	faculty	faculty	NOUN
ajlm-843	1	26	of	of	ADP
ajlm-843	1	27	health	health	NOUN
ajlm-843	1	28	and	and	CCONJ
ajlm-843	1	29	medical	medical	ADJ
ajlm-843	1	30	sciences	science	NOUN
ajlm-843	1	31	,	,	PUNCT
ajlm-843	1	32	catholic	catholic	PROPN
ajlm-843	1	33	university	university	PROPN
ajlm-843	1	34	of	of	ADP
ajlm-843	1	35	bamenda	bamenda	NOUN
ajlm-843	1	36	,	,	PUNCT
ajlm-843	1	37	bamenda	bamenda	NOUN
ajlm-843	1	38	,	,	PUNCT
ajlm-843	1	39	cameroon	cameroon	PROPN
ajlm-843	1	40	charles	charles	PROPN
ajlm-843	1	41	n.	n.	PROPN
ajlm-843	1	42	awasom	awasom	PROPN
ajlm-843	1	43	faculty	faculty	NOUN
ajlm-843	1	44	of	of	ADP
ajlm-843	1	45	health	health	NOUN
ajlm-843	1	46	and	and	CCONJ
ajlm-843	1	47	medical	medical	ADJ
ajlm-843	1	48	sciences	science	NOUN
ajlm-843	1	49	,	,	PUNCT
ajlm-843	1	50	catholic	catholic	PROPN
ajlm-843	1	51	university	university	PROPN
ajlm-843	1	52	of	of	ADP
ajlm-843	1	53	bamenda	bamenda	NOUN
ajlm-843	1	54	,	,	PUNCT
ajlm-843	1	55	bamenda	bamenda	NOUN
ajlm-843	1	56	,	,	PUNCT
ajlm-843	1	57	cameroon	cameroon	PROPN
ajlm-843	1	58	rebecca	rebecca	PROPN
ajlm-843	1	59	enow	enow	PROPN
ajlm-843	1	60	-	-	PUNCT
ajlm-843	1	61	tanjong	tanjong	PROPN
ajlm-843	1	62	faculty	faculty	NOUN
ajlm-843	1	63	of	of	ADP
ajlm-843	1	64	health	health	NOUN
ajlm-843	1	65	and	and	CCONJ
ajlm-843	1	66	medical	medical	ADJ
ajlm-843	1	67	sciences	science	NOUN
ajlm-843	1	68	,	,	PUNCT
ajlm-843	1	69	catholic	catholic	PROPN
ajlm-843	1	70	university	university	PROPN
ajlm-843	1	71	of	of	ADP
ajlm-843	1	72	bamenda	bamenda	NOUN
ajlm-843	1	73	,	,	PUNCT
ajlm-843	1	74	bamenda	bamenda	NOUN
ajlm-843	1	75	,	,	PUNCT
ajlm-843	1	76	cameroon	cameroon	PROPN
ajlm-843	1	77	richard	richard	PROPN
ajlm-843	1	78	m.	m.	PROPN
ajlm-843	1	79	fondoh	fondoh	PROPN
ajlm-843	1	80	north	north	PROPN
ajlm-843	1	81	-	-	PUNCT
ajlm-843	1	82	west	west	PROPN
ajlm-843	1	83	regional	regional	ADJ
ajlm-843	1	84	fund	fund	NOUN
ajlm-843	1	85	for	for	ADP
ajlm-843	1	86	health	health	NOUN
ajlm-843	1	87	promotion	promotion	NOUN
ajlm-843	1	88	,	,	PUNCT
ajlm-843	1	89	bamenda	bamenda	NOUN
ajlm-843	1	90	,	,	PUNCT
ajlm-843	1	91	cameroon	cameroon	PROPN
ajlm-843	1	92	patrick	patrick	PROPN
ajlm-843	1	93	njukeng	njukeng	PROPN
ajlm-843	1	94	global	global	PROPN
ajlm-843	1	95	health	health	PROPN
ajlm-843	1	96	systems	system	NOUN
ajlm-843	1	97	solutions	solution	NOUN
ajlm-843	1	98	,	,	PUNCT
ajlm-843	1	99	limbe	limbe	PROPN
ajlm-843	1	100	,	,	PUNCT
ajlm-843	1	101	cameroon	cameroon	PROPN
ajlm-843	1	102	judith	judith	PROPN
ajlm-843	1	103	shang	shang	PROPN
ajlm-843	1	104	center	center	PROPN
ajlm-843	1	105	for	for	ADP
ajlm-843	1	106	disease	disease	NOUN
ajlm-843	1	107	control	control	NOUN
ajlm-843	1	108	and	and	CCONJ
ajlm-843	1	109	prevention	prevention	NOUN
ajlm-843	1	110	,	,	PUNCT
ajlm-843	1	111	yaounde	yaounde	PROPN
ajlm-843	1	112	,	,	PUNCT
ajlm-843	1	113	cameroon	cameroon	PROPN
ajlm-843	1	114	julianna	julianna	PROPN
ajlm-843	1	115	ndasi	ndasi	PROPN
ajlm-843	1	116	global	global	PROPN
ajlm-843	1	117	health	health	PROPN
ajlm-843	1	118	systems	system	NOUN
ajlm-843	1	119	solutions	solution	NOUN
ajlm-843	1	120	,	,	PUNCT
ajlm-843	1	121	limbe	limbe	PROPN
ajlm-843	1	122	,	,	PUNCT
ajlm-843	1	123	cameroon	cameroon	PROPN
ajlm-843	1	124	moses	moses	PROPN
ajlm-843	1	125	samje	samje	PROPN
ajlm-843	1	126	faculty	faculty	PROPN
ajlm-843	1	127	of	of	ADP
ajlm-843	1	128	health	health	NOUN
ajlm-843	1	129	sciences	sciences	PROPN
ajlm-843	1	130	,	,	PUNCT
ajlm-843	1	131	university	university	NOUN
ajlm-843	1	132	of	of	ADP
ajlm-843	1	133	bamenda	bamenda	NOUN
ajlm-843	1	134	,	,	PUNCT
ajlm-843	1	135	bamenda	bamenda	NOUN
ajlm-843	1	136	,	,	PUNCT
ajlm-843	1	137	cameroon	cameroon	PROPN
ajlm-843	1	138	claris	claris	PROPN
ajlm-843	1	139	n.	n.	PROPN
ajlm-843	1	140	muluh	muluh	PROPN
ajlm-843	1	141	administration	administration	PROPN
ajlm-843	1	142	,	,	PUNCT
ajlm-843	1	143	regional	regional	ADJ
ajlm-843	1	144	hospital	hospital	NOUN
ajlm-843	1	145	bamenda	bamenda	NOUN
ajlm-843	1	146	,	,	PUNCT
ajlm-843	1	147	bamenda	bamenda	NOUN
ajlm-843	1	148	,	,	PUNCT
ajlm-843	1	149	cameroon	cameroon	PROPN
ajlm-843	1	150	thompson	thompson	PROPN
ajlm-843	1	151	n.	n.	PROPN
ajlm-843	1	152	kinge	kinge	PROPN
ajlm-843	1	153	bamenda	bamenda	PROPN
ajlm-843	1	154	regional	regional	PROPN
ajlm-843	1	155	hospital	hospital	NOUN
ajlm-843	1	156	laboratory	laboratory	NOUN
ajlm-843	1	157	,	,	PUNCT
ajlm-843	1	158	regional	regional	ADJ
ajlm-843	1	159	hospital	hospital	NOUN
ajlm-843	1	160	bamenda	bamenda	NOUN
ajlm-843	1	161	,	,	PUNCT
ajlm-843	1	162	cameroon	cameroon	PROPN
ajlm-843	1	163	citation	citation	PROPN
ajlm-843	1	164	fondoh	fondoh	PROPN
ajlm-843	1	165	vn	vn	PROPN
ajlm-843	1	166	,	,	PUNCT
ajlm-843	1	167	awasom	awasom	VERB
ajlm-843	1	168	cn	cn	PROPN
ajlm-843	1	169	,	,	PUNCT
ajlm-843	1	170	enow	enow	NOUN
ajlm-843	1	171	-	-	PUNCT
ajlm-843	1	172	tanjong	tanjong	PROPN
ajlm-843	1	173	r	r	NOUN
ajlm-843	1	174	,	,	PUNCT
ajlm-843	1	175	et	et	PROPN
ajlm-843	1	176	al	al	PROPN
ajlm-843	1	177	.	.	PUNCT
ajlm-843	1	178	evaluation	evaluation	NOUN
ajlm-843	1	179	of	of	ADP
ajlm-843	1	180	corrective	corrective	ADJ
ajlm-843	1	181	actions	action	NOUN
ajlm-843	1	182	of	of	ADP
ajlm-843	1	183	feedback	feedback	NOUN
ajlm-843	1	184	from	from	ADP
ajlm-843	1	185	clinicians	clinician	NOUN
ajlm-843	1	186	on	on	ADP
ajlm-843	1	187	clinical	clinical	ADJ
ajlm-843	1	188	laboratory	laboratory	NOUN
ajlm-843	1	189	services	service	NOUN
ajlm-843	1	190	at	at	ADP
ajlm-843	1	191	bamenda	bamenda	PROPN
ajlm-843	1	192	regional	regional	PROPN
ajlm-843	1	193	hospital	hospital	NOUN
ajlm-843	1	194	laboratory	laboratory	NOUN
ajlm-843	1	195	,	,	PUNCT
ajlm-843	1	196	cameroon	cameroon	PROPN
ajlm-843	1	197	.	.	PUNCT
ajlm-843	2	1	afr	afr	PROPN
ajlm-843	2	2	j	j	PROPN
ajlm-843	2	3	lab	lab	PROPN
ajlm-843	2	4	med	me	VERB
ajlm-843	2	5	.	.	PUNCT
ajlm-843	2	6	2020;9(1	2020;9(1	NUM
ajlm-843	2	7	)	)	PUNCT
ajlm-843	2	8	,	,	PUNCT
ajlm-843	2	9	a843	a843	PROPN
ajlm-843	2	10	.	.	PUNCT
ajlm-843	3	1	https://doi.org/10.4102/ajlm.v9i1.843	https://doi.org/10.4102/ajlm.v9i1.843	NOUN
ajlm-843	3	2	original	original	ADJ
ajlm-843	3	3	research	research	NOUN
ajlm-843	3	4	evaluation	evaluation	NOUN
ajlm-843	3	5	of	of	ADP
ajlm-843	3	6	corrective	corrective	ADJ
ajlm-843	3	7	actions	action	NOUN
ajlm-843	3	8	of	of	ADP
ajlm-843	3	9	feedback	feedback	NOUN
ajlm-843	3	10	from	from	ADP
ajlm-843	3	11	clinicians	clinician	NOUN
ajlm-843	3	12	on	on	ADP
ajlm-843	3	13	clinical	clinical	ADJ
ajlm-843	3	14	laboratory	laboratory	NOUN
ajlm-843	3	15	services	service	NOUN
ajlm-843	3	16	at	at	ADP
ajlm-843	3	17	bamenda	bamenda	PROPN
ajlm-843	3	18	regional	regional	PROPN
ajlm-843	3	19	hospital	hospital	NOUN
ajlm-843	3	20	laboratory	laboratory	NOUN
ajlm-843	3	21	,	,	PUNCT
ajlm-843	3	22	cameroon	cameroon	PROPN
ajlm-843	3	23	victor	victor	PROPN
ajlm-843	3	24	n.	n.	PROPN
ajlm-843	3	25	fondoh	fondoh	PROPN
ajlm-843	3	26	,	,	PUNCT
ajlm-843	3	27	charles	charles	PROPN
ajlm-843	3	28	n.	n.	PROPN
ajlm-843	3	29	awasom	awasom	PROPN
ajlm-843	3	30	,	,	PUNCT
ajlm-843	3	31	rebecca	rebecca	PROPN
ajlm-843	3	32	enow	enow	PROPN
ajlm-843	3	33	-	-	PUNCT
ajlm-843	3	34	tanjong	tanjong	PROPN
ajlm-843	3	35	,	,	PUNCT
ajlm-843	3	36	richard	richard	PROPN
ajlm-843	3	37	m.	m.	PROPN
ajlm-843	3	38	fondoh	fondoh	PROPN
ajlm-843	3	39	,	,	PUNCT
ajlm-843	3	40	patrick	patrick	PROPN
ajlm-843	3	41	njukeng	njukeng	PROPN
ajlm-843	3	42	,	,	PUNCT
ajlm-843	3	43	judith	judith	PROPN
ajlm-843	3	44	shang	shang	PROPN
ajlm-843	3	45	,	,	PUNCT
ajlm-843	3	46	julianna	julianna	PROPN
ajlm-843	3	47	ndasi	ndasi	PROPN
ajlm-843	3	48	,	,	PUNCT
ajlm-843	3	49	moses	moses	PROPN
ajlm-843	3	50	samje	samje	PROPN
ajlm-843	3	51	,	,	PUNCT
ajlm-843	3	52	claris	claris	PROPN
ajlm-843	3	53	n.	n.	PROPN
ajlm-843	3	54	muluh	muluh	PROPN
ajlm-843	3	55	,	,	PUNCT
ajlm-843	3	56	thompson	thompson	PROPN
ajlm-843	3	57	n.	n.	PROPN
ajlm-843	3	58	kinge	kinge	PROPN
ajlm-843	3	59	received	receive	VERB
ajlm-843	3	60	:	:	PUNCT
ajlm-843	3	61	31	31	NUM
ajlm-843	3	62	may	may	PROPN
ajlm-843	3	63	2018	2018	NUM
ajlm-843	3	64	;	;	PUNCT
ajlm-843	3	65	accepted	accept	VERB
ajlm-843	3	66	:	:	PUNCT
ajlm-843	3	67	05	05	NUM
ajlm-843	3	68	dec	dec	PROPN
ajlm-843	3	69	.	.	PROPN
ajlm-843	3	70	2019	2019	NUM
ajlm-843	3	71	;	;	PUNCT
ajlm-843	3	72	published	publish	VERB
ajlm-843	3	73	:	:	PUNCT
ajlm-843	3	74	23	23	NUM
ajlm-843	3	75	mar	mar	PROPN
ajlm-843	3	76	.	.	PROPN
ajlm-843	3	77	2020	2020	NUM
ajlm-843	4	1	copyright	copyright	NOUN
ajlm-843	4	2	:	:	PUNCT
ajlm-843	4	3	©	©	PROPN
ajlm-843	4	4	2020	2020	NUM
ajlm-843	4	5	.	.	PUNCT
ajlm-843	5	1	the	the	DET
ajlm-843	5	2	author(s	author(s	PROPN
ajlm-843	5	3	)	)	PUNCT
ajlm-843	5	4	.	.	PUNCT
ajlm-843	6	1	licensee	licensee	NOUN
ajlm-843	6	2	:	:	PUNCT
ajlm-843	6	3	aosis	aosis	NOUN
ajlm-843	6	4	.	.	PUNCT
ajlm-843	7	1	this	this	PRON
ajlm-843	7	2	is	be	AUX
ajlm-843	7	3	an	an	DET
ajlm-843	7	4	open	open	ADJ
ajlm-843	7	5	access	access	NOUN
ajlm-843	7	6	article	article	NOUN
ajlm-843	7	7	distributed	distribute	VERB
ajlm-843	7	8	under	under	ADP
ajlm-843	7	9	the	the	DET
ajlm-843	7	10	terms	term	NOUN
ajlm-843	7	11	of	of	ADP
ajlm-843	7	12	the	the	DET
ajlm-843	7	13	creative	creative	ADJ
ajlm-843	7	14	commons	common	NOUN
ajlm-843	7	15	attribution	attribution	NOUN
ajlm-843	7	16	license	license	NOUN
ajlm-843	7	17	,	,	PUNCT
ajlm-843	7	18	which	which	PRON
ajlm-843	7	19	permits	permit	VERB
ajlm-843	7	20	unrestricted	unrestricted	ADJ
ajlm-843	7	21	use	use	NOUN
ajlm-843	7	22	,	,	PUNCT
ajlm-843	7	23	distribution	distribution	NOUN
ajlm-843	7	24	,	,	PUNCT
ajlm-843	7	25	and	and	CCONJ
ajlm-843	7	26	reproduction	reproduction	NOUN
ajlm-843	7	27	in	in	ADP
ajlm-843	7	28	any	any	DET
ajlm-843	7	29	medium	medium	NOUN
ajlm-843	7	30	,	,	PUNCT
ajlm-843	7	31	provided	provide	VERB
ajlm-843	7	32	the	the	DET
ajlm-843	7	33	original	original	ADJ
ajlm-843	7	34	work	work	NOUN
ajlm-843	7	35	is	be	AUX
ajlm-843	7	36	properly	properly	ADV
ajlm-843	7	37	cited	cite	VERB
ajlm-843	7	38	.	.	PUNCT
ajlm-843	8	1	abstract	abstract	ADJ
ajlm-843	8	2	background	background	NOUN
ajlm-843	8	3	:	:	PUNCT
ajlm-843	8	4	customers	customer	NOUN
ajlm-843	8	5	’	'	PUNCT
ajlm-843	8	6	satisfaction	satisfaction	NOUN
ajlm-843	8	7	is	be	AUX
ajlm-843	8	8	imperative	imperative	ADJ
ajlm-843	8	9	for	for	ADP
ajlm-843	8	10	success	success	NOUN
ajlm-843	8	11	.	.	PUNCT
ajlm-843	9	1	clinical	clinical	ADJ
ajlm-843	9	2	laboratories	laboratory	NOUN
ajlm-843	9	3	continuously	continuously	ADV
ajlm-843	9	4	strive	strive	VERB
ajlm-843	9	5	to	to	PART
ajlm-843	9	6	attain	attain	VERB
ajlm-843	9	7	very	very	ADV
ajlm-843	9	8	high	high	ADJ
ajlm-843	9	9	levels	level	NOUN
ajlm-843	9	10	of	of	ADP
ajlm-843	9	11	customer	customer	NOUN
ajlm-843	9	12	satisfaction	satisfaction	NOUN
ajlm-843	9	13	to	to	PART
ajlm-843	9	14	serve	serve	VERB
ajlm-843	9	15	their	their	PRON
ajlm-843	9	16	clients	client	NOUN
ajlm-843	9	17	and	and	CCONJ
ajlm-843	9	18	maintain	maintain	VERB
ajlm-843	9	19	accreditation	accreditation	NOUN
ajlm-843	9	20	.	.	PUNCT
ajlm-843	10	1	the	the	DET
ajlm-843	10	2	concept	concept	NOUN
ajlm-843	10	3	of	of	ADP
ajlm-843	10	4	customer	customer	NOUN
ajlm-843	10	5	satisfaction	satisfaction	NOUN
ajlm-843	10	6	has	have	AUX
ajlm-843	10	7	not	not	PART
ajlm-843	10	8	yet	yet	ADV
ajlm-843	10	9	been	be	AUX
ajlm-843	10	10	asserted	assert	VERB
ajlm-843	10	11	in	in	ADP
ajlm-843	10	12	most	most	ADJ
ajlm-843	10	13	clinical	clinical	ADJ
ajlm-843	10	14	laboratories	laboratory	NOUN
ajlm-843	10	15	in	in	ADP
ajlm-843	10	16	cameroon	cameroon	NOUN
ajlm-843	10	17	.	.	PUNCT
ajlm-843	11	1	objectives	objective	NOUN
ajlm-843	11	2	:	:	PUNCT
ajlm-843	11	3	our	our	PRON
ajlm-843	11	4	objectives	objective	NOUN
ajlm-843	11	5	were	be	AUX
ajlm-843	11	6	to	to	PART
ajlm-843	11	7	assess	assess	VERB
ajlm-843	11	8	the	the	DET
ajlm-843	11	9	satisfaction	satisfaction	NOUN
ajlm-843	11	10	of	of	ADP
ajlm-843	11	11	clinicians	clinician	NOUN
ajlm-843	11	12	with	with	ADP
ajlm-843	11	13	the	the	DET
ajlm-843	11	14	laboratory	laboratory	NOUN
ajlm-843	11	15	services	service	NOUN
ajlm-843	11	16	at	at	ADP
ajlm-843	11	17	the	the	DET
ajlm-843	11	18	bamenda	bamenda	PROPN
ajlm-843	11	19	regional	regional	PROPN
ajlm-843	11	20	hospital	hospital	NOUN
ajlm-843	11	21	laboratory	laboratory	NOUN
ajlm-843	11	22	,	,	PUNCT
ajlm-843	11	23	identify	identify	VERB
ajlm-843	11	24	important	important	ADJ
ajlm-843	11	25	challenges	challenge	NOUN
ajlm-843	11	26	,	,	PUNCT
ajlm-843	11	27	corrective	corrective	ADJ
ajlm-843	11	28	actions	action	NOUN
ajlm-843	11	29	implemented	implement	VERB
ajlm-843	11	30	and	and	CCONJ
ajlm-843	11	31	changes	change	NOUN
ajlm-843	11	32	in	in	ADP
ajlm-843	11	33	satisfaction	satisfaction	NOUN
ajlm-843	11	34	.	.	PUNCT
ajlm-843	12	1	methods	method	NOUN
ajlm-843	12	2	:	:	PUNCT
ajlm-843	12	3	this	this	DET
ajlm-843	12	4	retrospective	retrospective	ADJ
ajlm-843	12	5	study	study	NOUN
ajlm-843	12	6	reviewed	review	VERB
ajlm-843	12	7	secondary	secondary	ADJ
ajlm-843	12	8	data	datum	NOUN
ajlm-843	12	9	from	from	ADP
ajlm-843	12	10	clinician	clinician	ADJ
ajlm-843	12	11	satisfaction	satisfaction	NOUN
ajlm-843	12	12	survey	survey	NOUN
ajlm-843	12	13	records	record	NOUN
ajlm-843	12	14	from	from	ADP
ajlm-843	12	15	march	march	PROPN
ajlm-843	12	16	2017	2017	NUM
ajlm-843	12	17	and	and	CCONJ
ajlm-843	12	18	november	november	PROPN
ajlm-843	12	19	2017	2017	NUM
ajlm-843	12	20	.	.	PUNCT
ajlm-843	13	1	challenges	challenge	NOUN
ajlm-843	13	2	and	and	CCONJ
ajlm-843	13	3	implemented	implement	VERB
ajlm-843	13	4	corrective	corrective	ADJ
ajlm-843	13	5	actions	action	NOUN
ajlm-843	13	6	were	be	AUX
ajlm-843	13	7	identified	identify	VERB
ajlm-843	13	8	for	for	ADP
ajlm-843	13	9	assessed	assessed	ADJ
ajlm-843	13	10	statements	statement	NOUN
ajlm-843	13	11	of	of	ADP
ajlm-843	13	12	dissatisfaction	dissatisfaction	NOUN
ajlm-843	13	13	(	(	PUNCT
ajlm-843	13	14	dissatisfaction	dissatisfaction	NOUN
ajlm-843	13	15	rates	rate	NOUN
ajlm-843	13	16	≥	≥	NUM
ajlm-843	13	17	20	20	NUM
ajlm-843	13	18	%	%	NOUN
ajlm-843	13	19	)	)	PUNCT
ajlm-843	13	20	on	on	ADP
ajlm-843	13	21	the	the	DET
ajlm-843	13	22	march	march	PROPN
ajlm-843	13	23	2017	2017	NUM
ajlm-843	13	24	survey	survey	NOUN
ajlm-843	13	25	.	.	PUNCT
ajlm-843	14	1	satisfaction	satisfaction	NOUN
ajlm-843	14	2	rates	rate	NOUN
ajlm-843	14	3	in	in	ADP
ajlm-843	14	4	march	march	PROPN
ajlm-843	14	5	2017	2017	NUM
ajlm-843	14	6	and	and	CCONJ
ajlm-843	14	7	november	november	PROPN
ajlm-843	14	8	2017	2017	NUM
ajlm-843	14	9	were	be	AUX
ajlm-843	14	10	compared	compare	VERB
ajlm-843	14	11	.	.	PUNCT
ajlm-843	15	1	results	result	NOUN
ajlm-843	15	2	:	:	PUNCT
ajlm-843	15	3	high	high	ADJ
ajlm-843	15	4	levels	level	NOUN
ajlm-843	15	5	of	of	ADP
ajlm-843	15	6	dissatisfaction	dissatisfaction	NOUN
ajlm-843	15	7	were	be	AUX
ajlm-843	15	8	observed	observe	VERB
ajlm-843	15	9	for	for	ADP
ajlm-843	15	10	general	general	ADJ
ajlm-843	15	11	satisfaction	satisfaction	NOUN
ajlm-843	15	12	,	,	PUNCT
ajlm-843	15	13	waiting	wait	VERB
ajlm-843	15	14	time	time	NOUN
ajlm-843	15	15	,	,	PUNCT
ajlm-843	15	16	communication	communication	NOUN
ajlm-843	15	17	,	,	PUNCT
ajlm-843	15	18	duty	duty	NOUN
ajlm-843	15	19	consciousness	consciousness	NOUN
ajlm-843	15	20	,	,	PUNCT
ajlm-843	15	21	specimen	speciman	NOUN
ajlm-843	15	22	collection	collection	NOUN
ajlm-843	15	23	and	and	CCONJ
ajlm-843	15	24	approach	approach	NOUN
ajlm-843	15	25	on	on	ADP
ajlm-843	15	26	the	the	DET
ajlm-843	15	27	march	march	PROPN
ajlm-843	15	28	2017	2017	NUM
ajlm-843	15	29	survey	survey	NOUN
ajlm-843	15	30	.	.	PUNCT
ajlm-843	16	1	the	the	DET
ajlm-843	16	2	main	main	ADJ
ajlm-843	16	3	challenges	challenge	NOUN
ajlm-843	16	4	identified	identify	VERB
ajlm-843	16	5	were	be	AUX
ajlm-843	16	6	:	:	PUNCT
ajlm-843	16	7	lack	lack	NOUN
ajlm-843	16	8	of	of	ADP
ajlm-843	16	9	respect	respect	NOUN
ajlm-843	16	10	for	for	ADP
ajlm-843	16	11	the	the	DET
ajlm-843	16	12	expected	expect	VERB
ajlm-843	16	13	length	length	NOUN
ajlm-843	16	14	of	of	ADP
ajlm-843	16	15	the	the	DET
ajlm-843	16	16	waiting	waiting	NOUN
ajlm-843	16	17	time	time	NOUN
ajlm-843	16	18	,	,	PUNCT
ajlm-843	16	19	poor	poor	ADJ
ajlm-843	16	20	attitude	attitude	NOUN
ajlm-843	16	21	,	,	PUNCT
ajlm-843	16	22	inadequate	inadequate	ADJ
ajlm-843	16	23	information	information	NOUN
ajlm-843	16	24	,	,	PUNCT
ajlm-843	16	25	staff	staff	NOUN
ajlm-843	16	26	shortage	shortage	NOUN
ajlm-843	16	27	and	and	CCONJ
ajlm-843	16	28	inadequate	inadequate	ADJ
ajlm-843	16	29	supervision	supervision	NOUN
ajlm-843	16	30	.	.	PUNCT
ajlm-843	17	1	statistically	statistically	ADV
ajlm-843	17	2	significant	significant	ADJ
ajlm-843	17	3	reductions	reduction	NOUN
ajlm-843	17	4	in	in	ADP
ajlm-843	17	5	rates	rate	NOUN
ajlm-843	17	6	of	of	ADP
ajlm-843	17	7	dissatisfaction	dissatisfaction	NOUN
ajlm-843	17	8	were	be	AUX
ajlm-843	17	9	observed	observe	VERB
ajlm-843	17	10	for	for	ADP
ajlm-843	17	11	general	general	ADJ
ajlm-843	17	12	satisfaction	satisfaction	NOUN
ajlm-843	17	13	,	,	PUNCT
ajlm-843	17	14	waiting	wait	VERB
ajlm-843	17	15	time	time	NOUN
ajlm-843	17	16	,	,	PUNCT
ajlm-843	17	17	communication	communication	NOUN
ajlm-843	17	18	,	,	PUNCT
ajlm-843	17	19	response	response	NOUN
ajlm-843	17	20	to	to	ADP
ajlm-843	17	21	emergencies	emergency	NOUN
ajlm-843	17	22	,	,	PUNCT
ajlm-843	17	23	issuing	issue	VERB
ajlm-843	17	24	of	of	ADP
ajlm-843	17	25	results	result	NOUN
ajlm-843	17	26	,	,	PUNCT
ajlm-843	17	27	specimen	speciman	NOUN
ajlm-843	17	28	collection	collection	NOUN
ajlm-843	17	29	,	,	PUNCT
ajlm-843	17	30	approach	approach	NOUN
ajlm-843	17	31	and	and	CCONJ
ajlm-843	17	32	duty	duty	NOUN
ajlm-843	17	33	consciousness	consciousness	NOUN
ajlm-843	17	34	.	.	PUNCT
ajlm-843	18	1	conclusion	conclusion	NOUN
ajlm-843	18	2	:	:	PUNCT
ajlm-843	18	3	waiting	wait	VERB
ajlm-843	18	4	time	time	NOUN
ajlm-843	18	5	is	be	AUX
ajlm-843	18	6	a	a	DET
ajlm-843	18	7	major	major	ADJ
ajlm-843	18	8	cause	cause	NOUN
ajlm-843	18	9	of	of	ADP
ajlm-843	18	10	clinician	clinician	ADJ
ajlm-843	18	11	dissatisfaction	dissatisfaction	NOUN
ajlm-843	18	12	with	with	ADP
ajlm-843	18	13	laboratory	laboratory	NOUN
ajlm-843	18	14	services	service	NOUN
ajlm-843	18	15	.	.	PUNCT
ajlm-843	19	1	the	the	DET
ajlm-843	19	2	identification	identification	NOUN
ajlm-843	19	3	of	of	ADP
ajlm-843	19	4	clinicians	clinician	NOUN
ajlm-843	19	5	’	'	PUNCT
ajlm-843	19	6	challenges	challenge	NOUN
ajlm-843	19	7	and	and	CCONJ
ajlm-843	19	8	the	the	DET
ajlm-843	19	9	effective	effective	ADJ
ajlm-843	19	10	implementation	implementation	NOUN
ajlm-843	19	11	of	of	ADP
ajlm-843	19	12	corrective	corrective	ADJ
ajlm-843	19	13	actions	action	NOUN
ajlm-843	19	14	contribute	contribute	VERB
ajlm-843	19	15	to	to	ADP
ajlm-843	19	16	improvements	improvement	NOUN
ajlm-843	19	17	in	in	ADP
ajlm-843	19	18	clinician	clinician	ADJ
ajlm-843	19	19	satisfaction	satisfaction	NOUN
ajlm-843	19	20	.	.	PUNCT
ajlm-843	20	1	keywords	keyword	NOUN
ajlm-843	20	2	:	:	PUNCT
ajlm-843	20	3	evaluation	evaluation	NOUN
ajlm-843	20	4	;	;	PUNCT
ajlm-843	20	5	feedback	feedback	NOUN
ajlm-843	20	6	;	;	PUNCT
ajlm-843	20	7	corrective	corrective	ADJ
ajlm-843	20	8	actions	action	NOUN
ajlm-843	20	9	;	;	PUNCT
ajlm-843	20	10	clinician	clinician	ADJ
ajlm-843	20	11	satisfaction	satisfaction	NOUN
ajlm-843	20	12	;	;	PUNCT
ajlm-843	20	13	clinical	clinical	ADJ
ajlm-843	20	14	laboratory	laboratory	NOUN
ajlm-843	20	15	services	service	NOUN
ajlm-843	20	16	.	.	PUNCT
ajlm-843	21	1	introduction	introduction	NOUN
ajlm-843	21	2	for	for	ADP
ajlm-843	21	3	every	every	DET
ajlm-843	21	4	business	business	NOUN
ajlm-843	21	5	to	to	PART
ajlm-843	21	6	succeed	succeed	VERB
ajlm-843	21	7	,	,	PUNCT
ajlm-843	21	8	customer	customer	NOUN
ajlm-843	21	9	satisfaction	satisfaction	NOUN
ajlm-843	21	10	is	be	AUX
ajlm-843	21	11	imperative	imperative	ADJ
ajlm-843	21	12	.	.	PUNCT
ajlm-843	22	1	the	the	DET
ajlm-843	22	2	satisfaction	satisfaction	NOUN
ajlm-843	22	3	of	of	ADP
ajlm-843	22	4	customers	customer	NOUN
ajlm-843	22	5	at	at	ADP
ajlm-843	22	6	health	health	NOUN
ajlm-843	22	7	institutions	institution	NOUN
ajlm-843	22	8	such	such	ADJ
ajlm-843	22	9	as	as	ADP
ajlm-843	22	10	clinical	clinical	ADJ
ajlm-843	22	11	laboratories	laboratory	NOUN
ajlm-843	22	12	,	,	PUNCT
ajlm-843	22	13	which	which	PRON
ajlm-843	22	14	includes	include	VERB
ajlm-843	22	15	clients	client	NOUN
ajlm-843	22	16	(	(	PUNCT
ajlm-843	22	17	patients	patient	NOUN
ajlm-843	22	18	)	)	PUNCT
ajlm-843	22	19	and	and	CCONJ
ajlm-843	22	20	clinicians	clinician	NOUN
ajlm-843	22	21	(	(	PUNCT
ajlm-843	22	22	doctors	doctor	NOUN
ajlm-843	22	23	,	,	PUNCT
ajlm-843	22	24	nurses	nurse	NOUN
ajlm-843	22	25	)	)	PUNCT
ajlm-843	22	26	,	,	PUNCT
ajlm-843	22	27	is	be	AUX
ajlm-843	22	28	evaluated	evaluate	VERB
ajlm-843	22	29	by	by	ADP
ajlm-843	22	30	using	use	VERB
ajlm-843	22	31	customer	customer	NOUN
ajlm-843	22	32	satisfaction	satisfaction	NOUN
ajlm-843	22	33	surveys	survey	NOUN
ajlm-843	22	34	to	to	PART
ajlm-843	22	35	continuously	continuously	ADV
ajlm-843	22	36	improve	improve	VERB
ajlm-843	22	37	services.1,2,3,4	services.1,2,3,4	ADJ
ajlm-843	22	38	besides	besides	SCONJ
ajlm-843	22	39	the	the	DET
ajlm-843	22	40	continuous	continuous	ADJ
ajlm-843	22	41	striving	striving	NOUN
ajlm-843	22	42	to	to	PART
ajlm-843	22	43	attain	attain	VERB
ajlm-843	22	44	very	very	ADV
ajlm-843	22	45	high	high	ADJ
ajlm-843	22	46	levels	level	NOUN
ajlm-843	22	47	of	of	ADP
ajlm-843	22	48	customer	customer	NOUN
ajlm-843	22	49	satisfaction	satisfaction	NOUN
ajlm-843	22	50	,	,	PUNCT
ajlm-843	22	51	clinical	clinical	ADJ
ajlm-843	22	52	laboratories	laboratory	NOUN
ajlm-843	22	53	must	must	AUX
ajlm-843	22	54	maintain	maintain	VERB
ajlm-843	22	55	their	their	PRON
ajlm-843	22	56	customers	customer	NOUN
ajlm-843	22	57	and	and	CCONJ
ajlm-843	22	58	competence	competence	NOUN
ajlm-843	22	59	in	in	ADP
ajlm-843	22	60	compliance	compliance	NOUN
ajlm-843	22	61	with	with	ADP
ajlm-843	22	62	the	the	DET
ajlm-843	22	63	international	international	ADJ
ajlm-843	22	64	standards	standard	NOUN
ajlm-843	22	65	and	and	CCONJ
ajlm-843	22	66	their	their	PRON
ajlm-843	22	67	accreditation	accreditation	NOUN
ajlm-843	22	68	.	.	PUNCT
ajlm-843	23	1	this	this	PRON
ajlm-843	23	2	is	be	AUX
ajlm-843	23	3	done	do	VERB
ajlm-843	23	4	through	through	ADP
ajlm-843	23	5	the	the	DET
ajlm-843	23	6	effective	effective	ADJ
ajlm-843	23	7	implementation	implementation	NOUN
ajlm-843	23	8	of	of	ADP
ajlm-843	23	9	the	the	DET
ajlm-843	23	10	international	international	ADJ
ajlm-843	23	11	organization	organization	NOUN
ajlm-843	23	12	for	for	ADP
ajlm-843	23	13	standardization	standardization	NOUN
ajlm-843	23	14	(	(	PUNCT
ajlm-843	23	15	iso	iso	NOUN
ajlm-843	23	16	)	)	PUNCT
ajlm-843	23	17	15189	15189	NUM
ajlm-843	23	18	and	and	CCONJ
ajlm-843	23	19	iso	iso	PROPN
ajlm-843	23	20	17025	17025	NUM
ajlm-843	23	21	standards.4,5,6	standards.4,5,6	VERB
ajlm-843	23	22	feedback	feedback	NOUN
ajlm-843	23	23	from	from	ADP
ajlm-843	23	24	laboratory	laboratory	NOUN
ajlm-843	23	25	customers	customer	NOUN
ajlm-843	23	26	is	be	AUX
ajlm-843	23	27	a	a	DET
ajlm-843	23	28	compulsory	compulsory	ADJ
ajlm-843	23	29	quality	quality	NOUN
ajlm-843	23	30	indicator	indicator	NOUN
ajlm-843	23	31	in	in	ADP
ajlm-843	23	32	the	the	DET
ajlm-843	23	33	preparation	preparation	NOUN
ajlm-843	23	34	of	of	ADP
ajlm-843	23	35	the	the	DET
ajlm-843	23	36	balanced	balanced	ADJ
ajlm-843	23	37	scorecard	scorecard	NOUN
ajlm-843	23	38	for	for	ADP
ajlm-843	23	39	monitoring	monitor	VERB
ajlm-843	23	40	the	the	DET
ajlm-843	23	41	effectiveness	effectiveness	NOUN
ajlm-843	23	42	of	of	ADP
ajlm-843	23	43	the	the	DET
ajlm-843	23	44	quality	quality	NOUN
ajlm-843	23	45	management	management	NOUN
ajlm-843	23	46	system.4,6	system.4,6	NOUN
ajlm-843	23	47	one	one	NUM
ajlm-843	23	48	of	of	ADP
ajlm-843	23	49	the	the	DET
ajlm-843	23	50	tools	tool	NOUN
ajlm-843	23	51	used	use	VERB
ajlm-843	23	52	to	to	PART
ajlm-843	23	53	assess	assess	VERB
ajlm-843	23	54	feedback	feedback	NOUN
ajlm-843	23	55	is	be	AUX
ajlm-843	23	56	the	the	DET
ajlm-843	23	57	clinician	clinician	ADJ
ajlm-843	23	58	satisfaction	satisfaction	NOUN
ajlm-843	23	59	survey	survey	NOUN
ajlm-843	23	60	.	.	PUNCT
ajlm-843	24	1	many	many	ADJ
ajlm-843	24	2	previous	previous	ADJ
ajlm-843	24	3	studies	study	NOUN
ajlm-843	24	4	have	have	AUX
ajlm-843	24	5	assessed	assess	VERB
ajlm-843	24	6	clinicians	clinician	NOUN
ajlm-843	24	7	’	'	PUNCT
ajlm-843	24	8	satisfaction	satisfaction	NOUN
ajlm-843	24	9	with	with	ADP
ajlm-843	24	10	clinical	clinical	ADJ
ajlm-843	24	11	laboratories	laboratory	NOUN
ajlm-843	24	12	in	in	ADP
ajlm-843	24	13	europe	europe	PROPN
ajlm-843	24	14	,	,	PUNCT
ajlm-843	24	15	america7,8	america7,8	PROPN
ajlm-843	24	16	and	and	CCONJ
ajlm-843	24	17	africa.9	africa.9	PROPN
ajlm-843	24	18	findings	finding	NOUN
ajlm-843	24	19	from	from	ADP
ajlm-843	24	20	these	these	DET
ajlm-843	24	21	studies	study	NOUN
ajlm-843	24	22	reveal	reveal	VERB
ajlm-843	24	23	that	that	SCONJ
ajlm-843	24	24	most	most	ADJ
ajlm-843	24	25	clinicians	clinician	NOUN
ajlm-843	24	26	were	be	AUX
ajlm-843	24	27	satisfied	satisfied	ADJ
ajlm-843	24	28	with	with	ADP
ajlm-843	24	29	the	the	DET
ajlm-843	24	30	cleanliness	cleanliness	NOUN
ajlm-843	24	31	of	of	ADP
ajlm-843	24	32	the	the	DET
ajlm-843	24	33	environment	environment	NOUN
ajlm-843	24	34	,	,	PUNCT
ajlm-843	24	35	quality	quality	NOUN
ajlm-843	24	36	of	of	ADP
ajlm-843	24	37	the	the	DET
ajlm-843	24	38	results	result	NOUN
ajlm-843	24	39	,	,	PUNCT
ajlm-843	24	40	presentation	presentation	NOUN
ajlm-843	24	41	of	of	ADP
ajlm-843	24	42	the	the	DET
ajlm-843	24	43	results	result	NOUN
ajlm-843	24	44	,	,	PUNCT
ajlm-843	24	45	sample	sample	NOUN
ajlm-843	24	46	collection	collection	NOUN
ajlm-843	24	47	and	and	CCONJ
ajlm-843	24	48	handling	handling	NOUN
ajlm-843	24	49	of	of	ADP
ajlm-843	24	50	samples	sample	NOUN
ajlm-843	24	51	,	,	PUNCT
ajlm-843	24	52	whereas	whereas	SCONJ
ajlm-843	24	53	others	other	NOUN
ajlm-843	24	54	were	be	AUX
ajlm-843	24	55	dissatisfied	dissatisfied	ADJ
ajlm-843	24	56	with	with	ADP
ajlm-843	24	57	the	the	DET
ajlm-843	24	58	waiting	waiting	NOUN
ajlm-843	24	59	times	time	NOUN
ajlm-843	24	60	and	and	CCONJ
ajlm-843	24	61	attitude	attitude	NOUN
ajlm-843	24	62	of	of	ADP
ajlm-843	24	63	the	the	DET
ajlm-843	24	64	staff.8,9,10,11	staff.8,9,10,11	PROPN
ajlm-843	24	65	most	most	ADJ
ajlm-843	24	66	of	of	ADP
ajlm-843	24	67	these	these	DET
ajlm-843	24	68	studies	study	NOUN
ajlm-843	24	69	did	do	AUX
ajlm-843	24	70	not	not	PART
ajlm-843	24	71	identify	identify	VERB
ajlm-843	24	72	the	the	DET
ajlm-843	24	73	corrective	corrective	ADJ
ajlm-843	24	74	actions	action	NOUN
ajlm-843	24	75	implemented	implement	VERB
ajlm-843	24	76	or	or	CCONJ
ajlm-843	24	77	document	document	NOUN
ajlm-843	24	78	changes	change	NOUN
ajlm-843	24	79	in	in	ADP
ajlm-843	24	80	satisfaction	satisfaction	NOUN
ajlm-843	24	81	.	.	PUNCT
ajlm-843	25	1	although	although	SCONJ
ajlm-843	25	2	clinician	clinician	ADJ
ajlm-843	25	3	satisfaction	satisfaction	NOUN
ajlm-843	25	4	surveys	survey	NOUN
ajlm-843	25	5	are	be	AUX
ajlm-843	25	6	conducted	conduct	VERB
ajlm-843	25	7	for	for	ADP
ajlm-843	25	8	clinical	clinical	ADJ
ajlm-843	25	9	laboratories	laboratory	NOUN
ajlm-843	25	10	in	in	ADP
ajlm-843	25	11	cameroon	cameroon	NOUN
ajlm-843	25	12	that	that	PRON
ajlm-843	25	13	are	be	AUX
ajlm-843	25	14	enrolled	enrol	VERB
ajlm-843	25	15	in	in	ADP
ajlm-843	25	16	the	the	DET
ajlm-843	25	17	stepwise	stepwise	ADJ
ajlm-843	25	18	improvement	improvement	NOUN
ajlm-843	25	19	process	process	NOUN
ajlm-843	25	20	towards	towards	ADP
ajlm-843	25	21	accreditation,12,13,14	accreditation,12,13,14	PROPN
ajlm-843	25	22	there	there	PRON
ajlm-843	25	23	is	be	VERB
ajlm-843	25	24	little	little	ADJ
ajlm-843	25	25	published	publish	VERB
ajlm-843	25	26	literature	literature	NOUN
ajlm-843	25	27	on	on	ADP
ajlm-843	25	28	the	the	DET
ajlm-843	25	29	topic	topic	NOUN
ajlm-843	25	30	.	.	PUNCT
ajlm-843	26	1	the	the	DET
ajlm-843	26	2	regional	regional	ADJ
ajlm-843	26	3	hospital	hospital	NOUN
ajlm-843	26	4	bamenda	bamenda	NOUN
ajlm-843	26	5	is	be	AUX
ajlm-843	26	6	a	a	DET
ajlm-843	26	7	public	public	ADJ
ajlm-843	26	8	hospital	hospital	NOUN
ajlm-843	26	9	that	that	PRON
ajlm-843	26	10	uses	use	VERB
ajlm-843	26	11	feedback	feedback	NOUN
ajlm-843	26	12	from	from	ADP
ajlm-843	26	13	customer	customer	NOUN
ajlm-843	26	14	satisfaction	satisfaction	NOUN
ajlm-843	26	15	surveys	survey	NOUN
ajlm-843	26	16	from	from	ADP
ajlm-843	26	17	patients	patient	NOUN
ajlm-843	26	18	to	to	PART
ajlm-843	26	19	identify	identify	VERB
ajlm-843	26	20	departments	department	NOUN
ajlm-843	26	21	in	in	ADP
ajlm-843	26	22	the	the	DET
ajlm-843	26	23	hospital	hospital	NOUN
ajlm-843	26	24	that	that	SCONJ
ajlm-843	26	25	they	they	PRON
ajlm-843	26	26	are	be	AUX
ajlm-843	26	27	dissatisfied	dissatisfied	ADJ
ajlm-843	26	28	with	with	ADP
ajlm-843	26	29	.	.	PUNCT
ajlm-843	27	1	feedback	feedback	NOUN
ajlm-843	27	2	from	from	ADP
ajlm-843	27	3	the	the	DET
ajlm-843	27	4	surveys	survey	NOUN
ajlm-843	27	5	are	be	AUX
ajlm-843	27	6	presented	present	VERB
ajlm-843	27	7	to	to	ADP
ajlm-843	27	8	the	the	DET
ajlm-843	27	9	clinicians	clinician	NOUN
ajlm-843	27	10	and	and	CCONJ
ajlm-843	27	11	heads	head	NOUN
ajlm-843	27	12	of	of	ADP
ajlm-843	27	13	the	the	DET
ajlm-843	27	14	departments	department	NOUN
ajlm-843	27	15	during	during	ADP
ajlm-843	27	16	the	the	DET
ajlm-843	27	17	weekly	weekly	ADJ
ajlm-843	27	18	hospital	hospital	NOUN
ajlm-843	27	19	coordination	coordination	NOUN
ajlm-843	27	20	meetings	meeting	NOUN
ajlm-843	27	21	.	.	PUNCT
ajlm-843	28	1	however	however	ADV
ajlm-843	28	2	,	,	PUNCT
ajlm-843	28	3	corrective	corrective	ADJ
ajlm-843	28	4	actions	action	NOUN
ajlm-843	28	5	are	be	AUX
ajlm-843	28	6	not	not	PART
ajlm-843	28	7	evaluated	evaluate	VERB
ajlm-843	28	8	,	,	PUNCT
ajlm-843	28	9	and	and	CCONJ
ajlm-843	28	10	the	the	DET
ajlm-843	28	11	questionnaires	questionnaire	NOUN
ajlm-843	28	12	used	use	VERB
ajlm-843	28	13	are	be	AUX
ajlm-843	28	14	not	not	PART
ajlm-843	28	15	standard	standard	ADJ
ajlm-843	28	16	.	.	PUNCT
ajlm-843	29	1	besides	besides	ADV
ajlm-843	29	2	,	,	PUNCT
ajlm-843	29	3	apart	apart	ADV
ajlm-843	29	4	from	from	ADP
ajlm-843	29	5	the	the	DET
ajlm-843	29	6	laboratory	laboratory	NOUN
ajlm-843	29	7	services	service	NOUN
ajlm-843	29	8	,	,	PUNCT
ajlm-843	29	9	the	the	DET
ajlm-843	29	10	concept	concept	NOUN
ajlm-843	29	11	of	of	ADP
ajlm-843	29	12	a	a	DET
ajlm-843	29	13	‘	'	PUNCT
ajlm-843	29	14	clinician	clinician	ADJ
ajlm-843	29	15	survey	survey	NOUN
ajlm-843	29	16	’	'	PUNCT
ajlm-843	29	17	has	have	AUX
ajlm-843	29	18	not	not	PART
ajlm-843	29	19	yet	yet	ADV
ajlm-843	29	20	been	be	AUX
ajlm-843	29	21	established	establish	VERB
ajlm-843	29	22	by	by	ADP
ajlm-843	29	23	other	other	ADJ
ajlm-843	29	24	departments	department	NOUN
ajlm-843	29	25	of	of	ADP
ajlm-843	29	26	the	the	DET
ajlm-843	29	27	hospital	hospital	NOUN
ajlm-843	29	28	.	.	PUNCT
ajlm-843	30	1	the	the	DET
ajlm-843	30	2	bamenda	bamenda	PROPN
ajlm-843	30	3	regional	regional	PROPN
ajlm-843	30	4	hospital	hospital	NOUN
ajlm-843	30	5	laboratory	laboratory	NOUN
ajlm-843	30	6	is	be	AUX
ajlm-843	30	7	a	a	DET
ajlm-843	30	8	business	business	NOUN
ajlm-843	30	9	centre	centre	NOUN
ajlm-843	30	10	in	in	ADP
ajlm-843	30	11	the	the	DET
ajlm-843	30	12	regional	regional	ADJ
ajlm-843	30	13	hospital	hospital	NOUN
ajlm-843	30	14	bamenda	bamenda	NOUN
ajlm-843	30	15	.	.	PUNCT
ajlm-843	31	1	it	it	PRON
ajlm-843	31	2	is	be	AUX
ajlm-843	31	3	a	a	DET
ajlm-843	31	4	newly	newly	ADV
ajlm-843	31	5	accredited	accredit	VERB
ajlm-843	31	6	clinical	clinical	ADJ
ajlm-843	31	7	laboratory15	laboratory15	NOUN
ajlm-843	31	8	that	that	PRON
ajlm-843	31	9	routinely	routinely	ADV
ajlm-843	31	10	makes	make	VERB
ajlm-843	31	11	use	use	NOUN
ajlm-843	31	12	of	of	ADP
ajlm-843	31	13	customer	customer	NOUN
ajlm-843	31	14	satisfaction	satisfaction	NOUN
ajlm-843	31	15	surveys	survey	NOUN
ajlm-843	31	16	as	as	ADP
ajlm-843	31	17	a	a	DET
ajlm-843	31	18	tool	tool	NOUN
ajlm-843	31	19	to	to	PART
ajlm-843	31	20	assess	assess	VERB
ajlm-843	31	21	customer	customer	NOUN
ajlm-843	31	22	feedback	feedback	NOUN
ajlm-843	31	23	.	.	PUNCT
ajlm-843	32	1	surveys	survey	NOUN
ajlm-843	32	2	are	be	AUX
ajlm-843	32	3	done	do	VERB
ajlm-843	32	4	twice	twice	DET
ajlm-843	32	5	a	a	DET
ajlm-843	32	6	year	year	NOUN
ajlm-843	32	7	and	and	CCONJ
ajlm-843	32	8	corrective	corrective	ADJ
ajlm-843	32	9	actions	action	NOUN
ajlm-843	32	10	implemented	implement	VERB
ajlm-843	32	11	in	in	ADP
ajlm-843	32	12	order	order	NOUN
ajlm-843	32	13	to	to	PART
ajlm-843	32	14	continuously	continuously	ADV
ajlm-843	32	15	improve	improve	VERB
ajlm-843	32	16	on	on	ADP
ajlm-843	32	17	the	the	DET
ajlm-843	32	18	quality	quality	NOUN
ajlm-843	32	19	of	of	ADP
ajlm-843	32	20	service	service	NOUN
ajlm-843	32	21	delivery	delivery	NOUN
ajlm-843	32	22	.	.	PUNCT
ajlm-843	33	1	our	our	PRON
ajlm-843	33	2	objectives	objective	NOUN
ajlm-843	33	3	were	be	AUX
ajlm-843	33	4	to	to	PART
ajlm-843	33	5	assess	assess	VERB
ajlm-843	33	6	clinicians	clinician	NOUN
ajlm-843	33	7	’	'	PUNCT
ajlm-843	33	8	satisfaction	satisfaction	NOUN
ajlm-843	33	9	with	with	ADP
ajlm-843	33	10	the	the	DET
ajlm-843	33	11	laboratory	laboratory	NOUN
ajlm-843	33	12	service	service	NOUN
ajlm-843	33	13	,	,	PUNCT
ajlm-843	33	14	identify	identify	VERB
ajlm-843	33	15	challenges	challenge	NOUN
ajlm-843	33	16	,	,	PUNCT
ajlm-843	33	17	corrective	corrective	ADJ
ajlm-843	33	18	actions	action	NOUN
ajlm-843	33	19	implemented	implement	VERB
ajlm-843	33	20	and	and	CCONJ
ajlm-843	33	21	document	document	NOUN
ajlm-843	33	22	changes	change	NOUN
ajlm-843	33	23	in	in	ADP
ajlm-843	33	24	satisfaction	satisfaction	NOUN
ajlm-843	33	25	.	.	PUNCT
ajlm-843	34	1	methods	method	NOUN
ajlm-843	34	2	ethical	ethical	ADJ
ajlm-843	34	3	considerations	consideration	NOUN
ajlm-843	34	4	ethical	ethical	ADJ
ajlm-843	34	5	approval	approval	NOUN
ajlm-843	34	6	to	to	PART
ajlm-843	34	7	carry	carry	VERB
ajlm-843	34	8	out	out	ADP
ajlm-843	34	9	this	this	DET
ajlm-843	34	10	study	study	NOUN
ajlm-843	34	11	was	be	AUX
ajlm-843	34	12	obtained	obtain	VERB
ajlm-843	34	13	from	from	ADP
ajlm-843	34	14	the	the	DET
ajlm-843	34	15	institutional	institutional	ADJ
ajlm-843	34	16	review	review	PROPN
ajlm-843	34	17	board	board	NOUN
ajlm-843	34	18	(	(	PUNCT
ajlm-843	34	19	irb	irb	PROPN
ajlm-843	34	20	)	)	PUNCT
ajlm-843	34	21	of	of	ADP
ajlm-843	34	22	the	the	DET
ajlm-843	34	23	bamenda	bamenda	PROPN
ajlm-843	34	24	regional	regional	PROPN
ajlm-843	34	25	hospital	hospital	NOUN
ajlm-843	34	26	(	(	PUNCT
ajlm-843	34	27	irb	irb	NOUN
ajlm-843	34	28	reference	reference	NOUN
ajlm-843	34	29	number	number	NOUN
ajlm-843	34	30	:	:	PUNCT
ajlm-843	34	31	18	18	NUM
ajlm-843	34	32	/	/	SYM
ajlm-843	34	33	app	app	PROPN
ajlm-843	34	34	/	/	SYM
ajlm-843	34	35	rdph	rdph	ADJ
ajlm-843	34	36	/	/	SYM
ajlm-843	34	37	rhb	rhb	PROPN
ajlm-843	34	38	/	/	SYM
ajlm-843	34	39	irb	irb	PROPN
ajlm-843	34	40	)	)	PUNCT
ajlm-843	34	41	.	.	PUNCT
ajlm-843	35	1	consent	consent	NOUN
ajlm-843	35	2	to	to	PART
ajlm-843	35	3	participate	participate	VERB
ajlm-843	35	4	in	in	ADP
ajlm-843	35	5	the	the	DET
ajlm-843	35	6	survey	survey	NOUN
ajlm-843	35	7	was	be	AUX
ajlm-843	35	8	obtained	obtain	VERB
ajlm-843	35	9	verbally	verbally	ADV
ajlm-843	35	10	(	(	PUNCT
ajlm-843	35	11	by	by	ADP
ajlm-843	35	12	agreeing	agree	VERB
ajlm-843	35	13	to	to	PART
ajlm-843	35	14	fill	fill	VERB
ajlm-843	35	15	out	out	ADP
ajlm-843	35	16	the	the	DET
ajlm-843	35	17	questionnaire	questionnaire	NOUN
ajlm-843	35	18	)	)	PUNCT
ajlm-843	35	19	.	.	PUNCT
ajlm-843	36	1	study	study	NOUN
ajlm-843	36	2	area	area	NOUN
ajlm-843	36	3	the	the	DET
ajlm-843	36	4	study	study	NOUN
ajlm-843	36	5	was	be	AUX
ajlm-843	36	6	conducted	conduct	VERB
ajlm-843	36	7	at	at	ADP
ajlm-843	36	8	bamenda	bamenda	PROPN
ajlm-843	36	9	regional	regional	PROPN
ajlm-843	36	10	hospital	hospital	NOUN
ajlm-843	36	11	laboratory	laboratory	NOUN
ajlm-843	36	12	(	(	PUNCT
ajlm-843	36	13	brhl	brhl	PROPN
ajlm-843	36	14	)	)	PUNCT
ajlm-843	36	15	,	,	PUNCT
ajlm-843	36	16	which	which	PRON
ajlm-843	36	17	is	be	AUX
ajlm-843	36	18	a	a	DET
ajlm-843	36	19	department	department	NOUN
ajlm-843	36	20	at	at	ADP
ajlm-843	36	21	the	the	DET
ajlm-843	36	22	regional	regional	ADJ
ajlm-843	36	23	hospital	hospital	NOUN
ajlm-843	36	24	bamenda	bamenda	NOUN
ajlm-843	36	25	.	.	PUNCT
ajlm-843	37	1	the	the	DET
ajlm-843	37	2	regional	regional	ADJ
ajlm-843	37	3	hospital	hospital	NOUN
ajlm-843	37	4	bamenda	bamenda	NOUN
ajlm-843	37	5	is	be	AUX
ajlm-843	37	6	a	a	DET
ajlm-843	37	7	level	level	NOUN
ajlm-843	37	8	ii	ii	NOUN
ajlm-843	37	9	referral	referral	ADJ
ajlm-843	37	10	hospital	hospital	NOUN
ajlm-843	37	11	in	in	ADP
ajlm-843	37	12	the	the	DET
ajlm-843	37	13	north	north	NOUN
ajlm-843	37	14	-	-	PUNCT
ajlm-843	37	15	west	west	NOUN
ajlm-843	37	16	region	region	NOUN
ajlm-843	37	17	of	of	ADP
ajlm-843	37	18	cameroon	cameroon	NOUN
ajlm-843	37	19	with	with	ADP
ajlm-843	37	20	a	a	DET
ajlm-843	37	21	capacity	capacity	NOUN
ajlm-843	37	22	of	of	ADP
ajlm-843	37	23	400	400	NUM
ajlm-843	37	24	beds	bed	NOUN
ajlm-843	37	25	and	and	CCONJ
ajlm-843	37	26	a	a	DET
ajlm-843	37	27	bed	bed	NOUN
ajlm-843	37	28	occupancy	occupancy	NOUN
ajlm-843	37	29	rate	rate	NOUN
ajlm-843	37	30	of	of	ADP
ajlm-843	37	31	about	about	ADV
ajlm-843	37	32	90	90	NUM
ajlm-843	37	33	%	%	NOUN
ajlm-843	37	34	.	.	PUNCT
ajlm-843	38	1	the	the	DET
ajlm-843	38	2	brhl	brhl	NOUN
ajlm-843	38	3	was	be	AUX
ajlm-843	38	4	chosen	choose	VERB
ajlm-843	38	5	for	for	ADP
ajlm-843	38	6	this	this	DET
ajlm-843	38	7	study	study	NOUN
ajlm-843	38	8	for	for	ADP
ajlm-843	38	9	the	the	DET
ajlm-843	38	10	following	follow	VERB
ajlm-843	38	11	reasons	reason	NOUN
ajlm-843	38	12	:	:	PUNCT
ajlm-843	38	13	it	it	PRON
ajlm-843	38	14	is	be	AUX
ajlm-843	38	15	the	the	DET
ajlm-843	38	16	largest	large	ADJ
ajlm-843	38	17	public	public	ADJ
ajlm-843	38	18	laboratory	laboratory	NOUN
ajlm-843	38	19	in	in	ADP
ajlm-843	38	20	the	the	DET
ajlm-843	38	21	north	north	NOUN
ajlm-843	38	22	-	-	PUNCT
ajlm-843	38	23	west	west	NOUN
ajlm-843	38	24	region	region	NOUN
ajlm-843	38	25	with	with	ADP
ajlm-843	38	26	high	high	ADJ
ajlm-843	38	27	quality	quality	NOUN
ajlm-843	38	28	and	and	CCONJ
ajlm-843	38	29	specialised	specialised	ADJ
ajlm-843	38	30	services	service	NOUN
ajlm-843	38	31	.	.	PUNCT
ajlm-843	39	1	it	it	PRON
ajlm-843	39	2	has	have	VERB
ajlm-843	39	3	a	a	DET
ajlm-843	39	4	central	central	ADJ
ajlm-843	39	5	laboratory	laboratory	NOUN
ajlm-843	39	6	made	make	VERB
ajlm-843	39	7	up	up	ADP
ajlm-843	39	8	of	of	ADP
ajlm-843	39	9	six	six	NUM
ajlm-843	39	10	departments	department	NOUN
ajlm-843	39	11	and	and	CCONJ
ajlm-843	39	12	three	three	NUM
ajlm-843	39	13	satellite	satellite	NOUN
ajlm-843	39	14	laboratories	laboratory	NOUN
ajlm-843	39	15	within	within	ADP
ajlm-843	39	16	the	the	DET
ajlm-843	39	17	hospital	hospital	NOUN
ajlm-843	39	18	premises	premise	NOUN
ajlm-843	39	19	.	.	PUNCT
ajlm-843	40	1	it	it	PRON
ajlm-843	40	2	has	have	VERB
ajlm-843	40	3	the	the	DET
ajlm-843	40	4	capacity	capacity	NOUN
ajlm-843	40	5	to	to	PART
ajlm-843	40	6	run	run	VERB
ajlm-843	40	7	118	118	NUM
ajlm-843	40	8	different	different	ADJ
ajlm-843	40	9	tests	test	NOUN
ajlm-843	40	10	and	and	CCONJ
ajlm-843	40	11	a	a	DET
ajlm-843	40	12	staff	staff	NOUN
ajlm-843	40	13	of	of	ADP
ajlm-843	40	14	35	35	NUM
ajlm-843	40	15	.	.	PUNCT
ajlm-843	41	1	it	it	PRON
ajlm-843	41	2	serves	serve	VERB
ajlm-843	41	3	about	about	ADP
ajlm-843	41	4	170	170	NUM
ajlm-843	41	5	patients	patient	NOUN
ajlm-843	41	6	(	(	PUNCT
ajlm-843	41	7	inpatients	inpatient	NOUN
ajlm-843	41	8	and	and	CCONJ
ajlm-843	41	9	outpatients	outpatient	NOUN
ajlm-843	41	10	)	)	PUNCT
ajlm-843	41	11	and	and	CCONJ
ajlm-843	41	12	about	about	ADV
ajlm-843	41	13	90	90	NUM
ajlm-843	41	14	clinicians	clinician	NOUN
ajlm-843	41	15	(	(	PUNCT
ajlm-843	41	16	doctors	doctor	NOUN
ajlm-843	41	17	,	,	PUNCT
ajlm-843	41	18	senior	senior	ADJ
ajlm-843	41	19	nurses	nurse	NOUN
ajlm-843	41	20	,	,	PUNCT
ajlm-843	41	21	charge	charge	NOUN
ajlm-843	41	22	nurses	nurse	NOUN
ajlm-843	41	23	and	and	CCONJ
ajlm-843	41	24	consulting	consulting	NOUN
ajlm-843	41	25	nurses	nurse	NOUN
ajlm-843	41	26	)	)	PUNCT
ajlm-843	41	27	.	.	PUNCT
ajlm-843	42	1	it	it	PRON
ajlm-843	42	2	performs	perform	VERB
ajlm-843	42	3	customer	customer	NOUN
ajlm-843	42	4	satisfaction	satisfaction	NOUN
ajlm-843	42	5	surveys	survey	NOUN
ajlm-843	42	6	to	to	PART
ajlm-843	42	7	continuously	continuously	ADV
ajlm-843	42	8	improve	improve	VERB
ajlm-843	42	9	the	the	DET
ajlm-843	42	10	services	service	NOUN
ajlm-843	42	11	and	and	CCONJ
ajlm-843	42	12	the	the	DET
ajlm-843	42	13	presence	presence	NOUN
ajlm-843	42	14	of	of	ADP
ajlm-843	42	15	records	record	NOUN
ajlm-843	42	16	.	.	PUNCT
ajlm-843	43	1	besides	besides	SCONJ
ajlm-843	43	2	,	,	PUNCT
ajlm-843	43	3	the	the	DET
ajlm-843	43	4	haematology	haematology	NOUN
ajlm-843	43	5	,	,	PUNCT
ajlm-843	43	6	biochemistry	biochemistry	NOUN
ajlm-843	43	7	and	and	CCONJ
ajlm-843	43	8	serology	serology	NOUN
ajlm-843	43	9	services	service	NOUN
ajlm-843	43	10	are	be	AUX
ajlm-843	43	11	newly	newly	ADV
ajlm-843	43	12	accredited	accredit	VERB
ajlm-843	43	13	for	for	ADP
ajlm-843	43	14	competence	competence	NOUN
ajlm-843	43	15	and	and	CCONJ
ajlm-843	43	16	compliance	compliance	NOUN
ajlm-843	43	17	with	with	ADP
ajlm-843	43	18	the	the	DET
ajlm-843	43	19	iso	iso	PROPN
ajlm-843	43	20	15819:2012	15819:2012	PROPN
ajlm-843	43	21	standard	standard	NOUN
ajlm-843	43	22	by	by	ADP
ajlm-843	43	23	the	the	DET
ajlm-843	43	24	south	south	ADJ
ajlm-843	43	25	african	african	ADJ
ajlm-843	43	26	national	national	ADJ
ajlm-843	43	27	accreditation	accreditation	NOUN
ajlm-843	43	28	system.15	system.15	NOUN
ajlm-843	43	29	research	research	NOUN
ajlm-843	43	30	design	design	NOUN
ajlm-843	43	31	this	this	DET
ajlm-843	43	32	retrospective	retrospective	ADJ
ajlm-843	43	33	study	study	NOUN
ajlm-843	43	34	reviewed	review	VERB
ajlm-843	43	35	secondary	secondary	ADJ
ajlm-843	43	36	data	datum	NOUN
ajlm-843	43	37	collected	collect	VERB
ajlm-843	43	38	from	from	ADP
ajlm-843	43	39	clinician	clinician	ADJ
ajlm-843	43	40	satisfaction	satisfaction	NOUN
ajlm-843	43	41	surveys	survey	NOUN
ajlm-843	43	42	that	that	PRON
ajlm-843	43	43	were	be	AUX
ajlm-843	43	44	carried	carry	VERB
ajlm-843	43	45	out	out	ADP
ajlm-843	43	46	at	at	ADP
ajlm-843	43	47	the	the	DET
ajlm-843	43	48	brhl	brhl	NOUN
ajlm-843	43	49	in	in	ADP
ajlm-843	43	50	march	march	PROPN
ajlm-843	43	51	2017	2017	NUM
ajlm-843	43	52	and	and	CCONJ
ajlm-843	43	53	november	november	PROPN
ajlm-843	43	54	2017	2017	NUM
ajlm-843	43	55	.	.	PUNCT
ajlm-843	44	1	information	information	NOUN
ajlm-843	44	2	from	from	ADP
ajlm-843	44	3	the	the	DET
ajlm-843	44	4	survey	survey	NOUN
ajlm-843	44	5	questionnaires	questionnaire	NOUN
ajlm-843	44	6	and	and	CCONJ
ajlm-843	44	7	corrective	corrective	ADJ
ajlm-843	44	8	action	action	NOUN
ajlm-843	44	9	records	record	NOUN
ajlm-843	44	10	were	be	AUX
ajlm-843	44	11	the	the	DET
ajlm-843	44	12	primary	primary	ADJ
ajlm-843	44	13	data	datum	NOUN
ajlm-843	44	14	from	from	ADP
ajlm-843	44	15	which	which	PRON
ajlm-843	44	16	secondary	secondary	ADJ
ajlm-843	44	17	data	datum	NOUN
ajlm-843	44	18	for	for	ADP
ajlm-843	44	19	the	the	DET
ajlm-843	44	20	study	study	NOUN
ajlm-843	44	21	were	be	AUX
ajlm-843	44	22	collected	collect	VERB
ajlm-843	44	23	.	.	PUNCT
ajlm-843	45	1	the	the	DET
ajlm-843	45	2	brhl	brhl	PROPN
ajlm-843	45	3	has	have	VERB
ajlm-843	45	4	an	an	DET
ajlm-843	45	5	advanced	advanced	ADJ
ajlm-843	45	6	quality	quality	NOUN
ajlm-843	45	7	management	management	NOUN
ajlm-843	45	8	system	system	NOUN
ajlm-843	45	9	and	and	CCONJ
ajlm-843	45	10	conducts	conduct	VERB
ajlm-843	45	11	customer	customer	NOUN
ajlm-843	45	12	satisfaction	satisfaction	NOUN
ajlm-843	45	13	surveys	survey	NOUN
ajlm-843	45	14	twice	twice	DET
ajlm-843	45	15	a	a	DET
ajlm-843	45	16	year	year	NOUN
ajlm-843	45	17	as	as	ADP
ajlm-843	45	18	a	a	DET
ajlm-843	45	19	quality	quality	NOUN
ajlm-843	45	20	indicator	indicator	NOUN
ajlm-843	45	21	for	for	ADP
ajlm-843	45	22	its	its	PRON
ajlm-843	45	23	balanced	balanced	ADJ
ajlm-843	45	24	scorecard	scorecard	NOUN
ajlm-843	45	25	.	.	PUNCT
ajlm-843	46	1	the	the	DET
ajlm-843	46	2	designed	design	VERB
ajlm-843	46	3	questionnaires	questionnaire	NOUN
ajlm-843	46	4	were	be	AUX
ajlm-843	46	5	reviewed	review	VERB
ajlm-843	46	6	by	by	ADP
ajlm-843	46	7	the	the	DET
ajlm-843	46	8	laboratory	laboratory	NOUN
ajlm-843	46	9	management	management	NOUN
ajlm-843	46	10	and	and	CCONJ
ajlm-843	46	11	medical	medical	ADJ
ajlm-843	46	12	adviser16	adviser16	NOUN
ajlm-843	46	13	and	and	CCONJ
ajlm-843	46	14	were	be	AUX
ajlm-843	46	15	administered	administer	VERB
ajlm-843	46	16	to	to	ADP
ajlm-843	46	17	clinicians	clinician	NOUN
ajlm-843	46	18	selected	select	VERB
ajlm-843	46	19	at	at	ADP
ajlm-843	46	20	random	random	ADJ
ajlm-843	46	21	at	at	ADP
ajlm-843	46	22	the	the	DET
ajlm-843	46	23	brhl	brhl	NOUN
ajlm-843	46	24	by	by	ADP
ajlm-843	46	25	the	the	DET
ajlm-843	46	26	head	head	NOUN
ajlm-843	46	27	of	of	ADP
ajlm-843	46	28	the	the	DET
ajlm-843	46	29	customer	customer	NOUN
ajlm-843	46	30	service	service	NOUN
ajlm-843	46	31	in	in	ADP
ajlm-843	46	32	march	march	PROPN
ajlm-843	46	33	2017	2017	NUM
ajlm-843	46	34	and	and	CCONJ
ajlm-843	46	35	again	again	ADV
ajlm-843	46	36	in	in	ADP
ajlm-843	46	37	november	november	PROPN
ajlm-843	46	38	2017	2017	NUM
ajlm-843	46	39	to	to	ADP
ajlm-843	46	40	the	the	DET
ajlm-843	46	41	same	same	ADJ
ajlm-843	46	42	group	group	NOUN
ajlm-843	46	43	of	of	ADP
ajlm-843	46	44	participants	participant	NOUN
ajlm-843	46	45	.	.	PUNCT
ajlm-843	47	1	both	both	DET
ajlm-843	47	2	surveys	survey	NOUN
ajlm-843	47	3	were	be	AUX
ajlm-843	47	4	completed	complete	VERB
ajlm-843	47	5	within	within	ADP
ajlm-843	47	6	a	a	DET
ajlm-843	47	7	week	week	NOUN
ajlm-843	47	8	during	during	ADP
ajlm-843	47	9	the	the	DET
ajlm-843	47	10	hospital	hospital	NOUN
ajlm-843	47	11	coordination	coordination	NOUN
ajlm-843	47	12	meetings	meeting	NOUN
ajlm-843	47	13	and	and	CCONJ
ajlm-843	47	14	the	the	DET
ajlm-843	47	15	responses	response	NOUN
ajlm-843	47	16	collected	collect	VERB
ajlm-843	47	17	at	at	ADP
ajlm-843	47	18	the	the	DET
ajlm-843	47	19	end	end	NOUN
ajlm-843	47	20	of	of	ADP
ajlm-843	47	21	the	the	DET
ajlm-843	47	22	meeting	meeting	NOUN
ajlm-843	47	23	or	or	CCONJ
ajlm-843	47	24	at	at	ADP
ajlm-843	47	25	the	the	DET
ajlm-843	47	26	offices	office	NOUN
ajlm-843	47	27	of	of	ADP
ajlm-843	47	28	those	those	PRON
ajlm-843	47	29	who	who	PRON
ajlm-843	47	30	were	be	AUX
ajlm-843	47	31	not	not	PART
ajlm-843	47	32	present	present	ADJ
ajlm-843	47	33	in	in	ADP
ajlm-843	47	34	the	the	DET
ajlm-843	47	35	meetings	meeting	NOUN
ajlm-843	47	36	and	and	CCONJ
ajlm-843	47	37	those	those	PRON
ajlm-843	47	38	who	who	PRON
ajlm-843	47	39	were	be	AUX
ajlm-843	47	40	not	not	PART
ajlm-843	47	41	on	on	ADP
ajlm-843	47	42	duty	duty	NOUN
ajlm-843	47	43	.	.	PUNCT
ajlm-843	48	1	the	the	DET
ajlm-843	48	2	content	content	NOUN
ajlm-843	48	3	of	of	ADP
ajlm-843	48	4	the	the	DET
ajlm-843	48	5	questionnaires	questionnaire	NOUN
ajlm-843	48	6	was	be	AUX
ajlm-843	48	7	explained	explain	VERB
ajlm-843	48	8	to	to	ADP
ajlm-843	48	9	the	the	DET
ajlm-843	48	10	participants	participant	NOUN
ajlm-843	48	11	who	who	PRON
ajlm-843	48	12	personally	personally	ADV
ajlm-843	48	13	responded	respond	VERB
ajlm-843	48	14	to	to	ADP
ajlm-843	48	15	the	the	DET
ajlm-843	48	16	questions	question	NOUN
ajlm-843	48	17	.	.	PUNCT
ajlm-843	49	1	the	the	DET
ajlm-843	49	2	respondents	respondent	NOUN
ajlm-843	49	3	were	be	AUX
ajlm-843	49	4	free	free	ADJ
ajlm-843	49	5	to	to	PART
ajlm-843	49	6	provide	provide	VERB
ajlm-843	49	7	a	a	DET
ajlm-843	49	8	phone	phone	NOUN
ajlm-843	49	9	number	number	NOUN
ajlm-843	49	10	(	(	PUNCT
ajlm-843	49	11	optional	optional	ADJ
ajlm-843	49	12	)	)	PUNCT
ajlm-843	49	13	and	and	CCONJ
ajlm-843	49	14	signature	signature	NOUN
ajlm-843	49	15	(	(	PUNCT
ajlm-843	49	16	optional	optional	ADJ
ajlm-843	49	17	)	)	PUNCT
ajlm-843	49	18	so	so	SCONJ
ajlm-843	49	19	they	they	PRON
ajlm-843	49	20	could	could	AUX
ajlm-843	49	21	be	be	AUX
ajlm-843	49	22	contacted	contact	VERB
ajlm-843	49	23	in	in	SCONJ
ajlm-843	49	24	case	case	NOUN
ajlm-843	49	25	clarification	clarification	NOUN
ajlm-843	49	26	was	be	AUX
ajlm-843	49	27	needed	need	VERB
ajlm-843	49	28	.	.	PUNCT
ajlm-843	50	1	each	each	DET
ajlm-843	50	2	questionnaire	questionnaire	NOUN
ajlm-843	50	3	was	be	AUX
ajlm-843	50	4	made	make	VERB
ajlm-843	50	5	up	up	ADP
ajlm-843	50	6	of	of	ADP
ajlm-843	50	7	rating	rating	NOUN
ajlm-843	50	8	statements	statement	NOUN
ajlm-843	50	9	and	and	CCONJ
ajlm-843	50	10	open	open	ADV
ajlm-843	50	11	-	-	PUNCT
ajlm-843	50	12	ended	end	VERB
ajlm-843	50	13	questions	question	NOUN
ajlm-843	50	14	.	.	PUNCT
ajlm-843	51	1	the	the	DET
ajlm-843	51	2	statements	statement	NOUN
ajlm-843	51	3	were	be	AUX
ajlm-843	51	4	assessed	assess	VERB
ajlm-843	51	5	using	use	VERB
ajlm-843	51	6	a	a	DET
ajlm-843	51	7	5	5	NUM
ajlm-843	51	8	-	-	PUNCT
ajlm-843	51	9	point	point	NOUN
ajlm-843	51	10	likert	likert	NOUN
ajlm-843	51	11	ranking	ranking	NOUN
ajlm-843	51	12	as	as	SCONJ
ajlm-843	51	13	follows	follow	VERB
ajlm-843	51	14	:	:	PUNCT
ajlm-843	51	15	poor	poor	ADJ
ajlm-843	51	16	(	(	PUNCT
ajlm-843	51	17	1	1	NUM
ajlm-843	51	18	)	)	PUNCT
ajlm-843	51	19	,	,	PUNCT
ajlm-843	51	20	fair	fair	ADJ
ajlm-843	51	21	(	(	PUNCT
ajlm-843	51	22	2	2	NUM
ajlm-843	51	23	)	)	PUNCT
ajlm-843	51	24	,	,	PUNCT
ajlm-843	51	25	good	good	ADJ
ajlm-843	51	26	(	(	PUNCT
ajlm-843	51	27	3	3	NUM
ajlm-843	51	28	)	)	PUNCT
ajlm-843	51	29	,	,	PUNCT
ajlm-843	51	30	very	very	ADV
ajlm-843	51	31	good	good	ADJ
ajlm-843	51	32	(	(	PUNCT
ajlm-843	51	33	4	4	NUM
ajlm-843	51	34	)	)	PUNCT
ajlm-843	51	35	,	,	PUNCT
ajlm-843	51	36	excellent	excellent	ADJ
ajlm-843	51	37	(	(	PUNCT
ajlm-843	51	38	5).17	5).17	NUM
ajlm-843	51	39	the	the	DET
ajlm-843	51	40	statements	statement	NOUN
ajlm-843	51	41	covered	cover	VERB
ajlm-843	51	42	the	the	DET
ajlm-843	51	43	following	follow	VERB
ajlm-843	51	44	areas	area	NOUN
ajlm-843	51	45	:	:	PUNCT
ajlm-843	51	46	accuracy	accuracy	NOUN
ajlm-843	51	47	(	(	PUNCT
ajlm-843	51	48	correctness	correctness	NOUN
ajlm-843	51	49	of	of	ADP
ajlm-843	51	50	laboratory	laboratory	NOUN
ajlm-843	51	51	results	result	NOUN
ajlm-843	51	52	)	)	PUNCT
ajlm-843	51	53	,	,	PUNCT
ajlm-843	51	54	reliability	reliability	NOUN
ajlm-843	51	55	(	(	PUNCT
ajlm-843	51	56	trustworthiness	trustworthiness	NOUN
ajlm-843	51	57	of	of	ADP
ajlm-843	51	58	laboratory	laboratory	NOUN
ajlm-843	51	59	results	result	NOUN
ajlm-843	51	60	)	)	PUNCT
ajlm-843	51	61	,	,	PUNCT
ajlm-843	51	62	waiting	wait	VERB
ajlm-843	51	63	time	time	NOUN
ajlm-843	51	64	(	(	PUNCT
ajlm-843	51	65	time	time	NOUN
ajlm-843	51	66	between	between	ADP
ajlm-843	51	67	sample	sample	NOUN
ajlm-843	51	68	collection	collection	NOUN
ajlm-843	51	69	and	and	CCONJ
ajlm-843	51	70	dispatch	dispatch	NOUN
ajlm-843	51	71	of	of	ADP
ajlm-843	51	72	results	result	NOUN
ajlm-843	51	73	)	)	PUNCT
ajlm-843	51	74	,	,	PUNCT
ajlm-843	51	75	communication	communication	NOUN
ajlm-843	51	76	(	(	PUNCT
ajlm-843	51	77	management	management	NOUN
ajlm-843	51	78	of	of	ADP
ajlm-843	51	79	information	information	NOUN
ajlm-843	51	80	by	by	ADP
ajlm-843	51	81	the	the	DET
ajlm-843	51	82	laboratory	laboratory	NOUN
ajlm-843	51	83	)	)	PUNCT
ajlm-843	51	84	,	,	PUNCT
ajlm-843	51	85	response	response	NOUN
ajlm-843	51	86	to	to	ADP
ajlm-843	51	87	emergencies	emergency	NOUN
ajlm-843	51	88	(	(	PUNCT
ajlm-843	51	89	attention	attention	NOUN
ajlm-843	51	90	to	to	ADP
ajlm-843	51	91	emergency	emergency	NOUN
ajlm-843	51	92	tests	test	NOUN
ajlm-843	51	93	)	)	PUNCT
ajlm-843	51	94	,	,	PUNCT
ajlm-843	51	95	staff	staff	NOUN
ajlm-843	51	96	-	-	PUNCT
ajlm-843	51	97	client	client	NOUN
ajlm-843	51	98	relationship	relationship	NOUN
ajlm-843	51	99	(	(	PUNCT
ajlm-843	51	100	the	the	DET
ajlm-843	51	101	bond	bond	NOUN
ajlm-843	51	102	between	between	ADP
ajlm-843	51	103	laboratory	laboratory	NOUN
ajlm-843	51	104	staff	staff	NOUN
ajlm-843	51	105	and	and	CCONJ
ajlm-843	51	106	clinicians	clinician	NOUN
ajlm-843	51	107	)	)	PUNCT
ajlm-843	51	108	,	,	PUNCT
ajlm-843	51	109	cleanliness	cleanliness	NOUN
ajlm-843	51	110	(	(	PUNCT
ajlm-843	51	111	neatness	neatness	NOUN
ajlm-843	51	112	of	of	ADP
ajlm-843	51	113	the	the	DET
ajlm-843	51	114	laboratory	laboratory	NOUN
ajlm-843	51	115	and	and	CCONJ
ajlm-843	51	116	staff	staff	NOUN
ajlm-843	51	117	)	)	PUNCT
ajlm-843	51	118	,	,	PUNCT
ajlm-843	51	119	duty	duty	NOUN
ajlm-843	51	120	consciousness	consciousness	NOUN
ajlm-843	51	121	(	(	PUNCT
ajlm-843	51	122	awareness	awareness	NOUN
ajlm-843	51	123	of	of	ADP
ajlm-843	51	124	laboratory	laboratory	NOUN
ajlm-843	51	125	staff	staff	NOUN
ajlm-843	51	126	to	to	PART
ajlm-843	51	127	perform	perform	VERB
ajlm-843	51	128	their	their	PRON
ajlm-843	51	129	duty	duty	NOUN
ajlm-843	51	130	promptly	promptly	ADV
ajlm-843	51	131	)	)	PUNCT
ajlm-843	51	132	,	,	PUNCT
ajlm-843	51	133	specimen	speciman	NOUN
ajlm-843	51	134	collection	collection	NOUN
ajlm-843	51	135	(	(	PUNCT
ajlm-843	51	136	effectiveness	effectiveness	NOUN
ajlm-843	51	137	of	of	ADP
ajlm-843	51	138	phlebotomists	phlebotomist	NOUN
ajlm-843	51	139	)	)	PUNCT
ajlm-843	51	140	,	,	PUNCT
ajlm-843	51	141	issuing	issue	VERB
ajlm-843	51	142	of	of	ADP
ajlm-843	51	143	results	result	NOUN
ajlm-843	51	144	(	(	PUNCT
ajlm-843	51	145	effectiveness	effectiveness	NOUN
ajlm-843	51	146	of	of	ADP
ajlm-843	51	147	delivery	delivery	NOUN
ajlm-843	51	148	of	of	ADP
ajlm-843	51	149	results	result	NOUN
ajlm-843	51	150	)	)	PUNCT
ajlm-843	51	151	,	,	PUNCT
ajlm-843	51	152	approach	approach	NOUN
ajlm-843	51	153	(	(	PUNCT
ajlm-843	51	154	the	the	DET
ajlm-843	51	155	way	way	NOUN
ajlm-843	51	156	laboratory	laboratory	NOUN
ajlm-843	51	157	staff	staff	NOUN
ajlm-843	51	158	attended	attend	VERB
ajlm-843	51	159	to	to	ADP
ajlm-843	51	160	patients	patient	NOUN
ajlm-843	51	161	and	and	CCONJ
ajlm-843	51	162	clinicians	clinician	NOUN
ajlm-843	51	163	)	)	PUNCT
ajlm-843	51	164	and	and	CCONJ
ajlm-843	51	165	general	general	ADJ
ajlm-843	51	166	satisfaction	satisfaction	NOUN
ajlm-843	51	167	(	(	PUNCT
ajlm-843	51	168	the	the	DET
ajlm-843	51	169	overall	overall	ADJ
ajlm-843	51	170	assessment	assessment	NOUN
ajlm-843	51	171	of	of	ADP
ajlm-843	51	172	the	the	DET
ajlm-843	51	173	service	service	NOUN
ajlm-843	51	174	)	)	PUNCT
ajlm-843	51	175	.	.	PUNCT
ajlm-843	52	1	open	open	ADJ
ajlm-843	52	2	-	-	PUNCT
ajlm-843	52	3	ended	end	VERB
ajlm-843	52	4	questions	question	NOUN
ajlm-843	52	5	included	include	VERB
ajlm-843	52	6	:	:	PUNCT
ajlm-843	52	7	what	what	PRON
ajlm-843	52	8	did	do	VERB
ajlm-843	52	9	the	the	DET
ajlm-843	52	10	clinician	clinician	NOUN
ajlm-843	52	11	like	like	ADP
ajlm-843	52	12	most	most	ADJ
ajlm-843	52	13	about	about	ADP
ajlm-843	52	14	the	the	DET
ajlm-843	52	15	laboratory	laboratory	NOUN
ajlm-843	52	16	?	?	PUNCT
ajlm-843	53	1	what	what	PRON
ajlm-843	53	2	did	do	AUX
ajlm-843	53	3	the	the	DET
ajlm-843	53	4	clinician	clinician	ADJ
ajlm-843	53	5	dislike	dislike	VERB
ajlm-843	53	6	about	about	ADP
ajlm-843	53	7	the	the	DET
ajlm-843	53	8	laboratory	laboratory	NOUN
ajlm-843	53	9	,	,	PUNCT
ajlm-843	53	10	recommendations	recommendation	NOUN
ajlm-843	53	11	for	for	ADP
ajlm-843	53	12	improvements	improvement	NOUN
ajlm-843	53	13	and	and	CCONJ
ajlm-843	53	14	suggestions	suggestion	NOUN
ajlm-843	53	15	of	of	ADP
ajlm-843	53	16	the	the	DET
ajlm-843	53	17	tests	test	NOUN
ajlm-843	53	18	that	that	PRON
ajlm-843	53	19	could	could	AUX
ajlm-843	53	20	be	be	AUX
ajlm-843	53	21	included	include	VERB
ajlm-843	53	22	on	on	ADP
ajlm-843	53	23	the	the	DET
ajlm-843	53	24	laboratory	laboratory	NOUN
ajlm-843	53	25	test	test	NOUN
ajlm-843	53	26	menu	menu	NOUN
ajlm-843	53	27	?	?	PUNCT
ajlm-843	54	1	at	at	ADP
ajlm-843	54	2	the	the	DET
ajlm-843	54	3	end	end	NOUN
ajlm-843	54	4	of	of	ADP
ajlm-843	54	5	the	the	DET
ajlm-843	54	6	surveys	survey	NOUN
ajlm-843	54	7	,	,	PUNCT
ajlm-843	54	8	reports	report	NOUN
ajlm-843	54	9	were	be	AUX
ajlm-843	54	10	presented	present	VERB
ajlm-843	54	11	to	to	ADP
ajlm-843	54	12	laboratory	laboratory	NOUN
ajlm-843	54	13	staff	staff	NOUN
ajlm-843	54	14	during	during	ADP
ajlm-843	54	15	the	the	DET
ajlm-843	54	16	staff	staff	NOUN
ajlm-843	54	17	meetings	meeting	NOUN
ajlm-843	54	18	and	and	CCONJ
ajlm-843	54	19	to	to	ADP
ajlm-843	54	20	clinicians	clinician	NOUN
ajlm-843	54	21	in	in	ADP
ajlm-843	54	22	the	the	DET
ajlm-843	54	23	laboratory	laboratory	NOUN
ajlm-843	54	24	-	-	PUNCT
ajlm-843	54	25	clinic	clinic	NOUN
ajlm-843	54	26	interface	interface	NOUN
ajlm-843	54	27	(	(	PUNCT
ajlm-843	54	28	hospital	hospital	NOUN
ajlm-843	54	29	coordination	coordination	NOUN
ajlm-843	54	30	and	and	CCONJ
ajlm-843	54	31	scientific	scientific	ADJ
ajlm-843	54	32	)	)	PUNCT
ajlm-843	54	33	meeting	meeting	NOUN
ajlm-843	54	34	.	.	PUNCT
ajlm-843	55	1	action	action	NOUN
ajlm-843	55	2	plans	plan	NOUN
ajlm-843	55	3	with	with	ADP
ajlm-843	55	4	corrective	corrective	ADJ
ajlm-843	55	5	actions	action	NOUN
ajlm-843	55	6	were	be	AUX
ajlm-843	55	7	implemented	implement	VERB
ajlm-843	55	8	for	for	ADP
ajlm-843	55	9	the	the	DET
ajlm-843	55	10	non	non	NOUN
ajlm-843	55	11	-	-	NOUN
ajlm-843	55	12	conformities	conformity	NOUN
ajlm-843	55	13	(	(	PUNCT
ajlm-843	55	14	challenges	challenge	NOUN
ajlm-843	55	15	)	)	PUNCT
ajlm-843	55	16	identified	identify	VERB
ajlm-843	55	17	.	.	PUNCT
ajlm-843	56	1	evidence	evidence	NOUN
ajlm-843	56	2	of	of	ADP
ajlm-843	56	3	the	the	DET
ajlm-843	56	4	closed	closed	ADJ
ajlm-843	56	5	gaps	gap	NOUN
ajlm-843	56	6	were	be	AUX
ajlm-843	56	7	maintained	maintain	VERB
ajlm-843	56	8	in	in	ADP
ajlm-843	56	9	action	action	NOUN
ajlm-843	56	10	plan	plan	NOUN
ajlm-843	56	11	reports	report	VERB
ajlm-843	56	12	,	,	PUNCT
ajlm-843	56	13	communication	communication	NOUN
ajlm-843	56	14	logs	log	NOUN
ajlm-843	56	15	,	,	PUNCT
ajlm-843	56	16	complaint	complaint	NOUN
ajlm-843	56	17	logs	log	NOUN
ajlm-843	56	18	and	and	CCONJ
ajlm-843	56	19	meeting	meeting	NOUN
ajlm-843	56	20	notes	note	NOUN
ajlm-843	56	21	.	.	PUNCT
ajlm-843	57	1	inclusion	inclusion	NOUN
ajlm-843	57	2	criteria	criterion	NOUN
ajlm-843	57	3	data	datum	NOUN
ajlm-843	57	4	from	from	ADP
ajlm-843	57	5	clinicians	clinician	NOUN
ajlm-843	57	6	who	who	PRON
ajlm-843	57	7	were	be	AUX
ajlm-843	57	8	part	part	NOUN
ajlm-843	57	9	of	of	ADP
ajlm-843	57	10	the	the	DET
ajlm-843	57	11	surveys	survey	NOUN
ajlm-843	57	12	were	be	AUX
ajlm-843	57	13	included	include	VERB
ajlm-843	57	14	in	in	ADP
ajlm-843	57	15	the	the	DET
ajlm-843	57	16	study	study	NOUN
ajlm-843	57	17	.	.	PUNCT
ajlm-843	58	1	this	this	PRON
ajlm-843	58	2	included	include	VERB
ajlm-843	58	3	clinicians	clinician	NOUN
ajlm-843	58	4	who	who	PRON
ajlm-843	58	5	were	be	AUX
ajlm-843	58	6	present	present	ADJ
ajlm-843	58	7	at	at	ADP
ajlm-843	58	8	the	the	DET
ajlm-843	58	9	hospital	hospital	NOUN
ajlm-843	58	10	coordination	coordination	NOUN
ajlm-843	58	11	meetings	meeting	NOUN
ajlm-843	58	12	and	and	CCONJ
ajlm-843	58	13	clinicians	clinician	NOUN
ajlm-843	58	14	who	who	PRON
ajlm-843	58	15	were	be	AUX
ajlm-843	58	16	on	on	ADP
ajlm-843	58	17	duty	duty	NOUN
ajlm-843	58	18	during	during	ADP
ajlm-843	58	19	the	the	DET
ajlm-843	58	20	weeks	week	NOUN
ajlm-843	58	21	that	that	SCONJ
ajlm-843	58	22	the	the	DET
ajlm-843	58	23	surveys	survey	NOUN
ajlm-843	58	24	were	be	AUX
ajlm-843	58	25	conducted	conduct	VERB
ajlm-843	58	26	.	.	PUNCT
ajlm-843	59	1	participation	participation	NOUN
ajlm-843	59	2	was	be	AUX
ajlm-843	59	3	based	base	VERB
ajlm-843	59	4	on	on	ADP
ajlm-843	59	5	a	a	DET
ajlm-843	59	6	random	random	ADJ
ajlm-843	59	7	selection	selection	NOUN
ajlm-843	59	8	with	with	ADP
ajlm-843	59	9	verbal	verbal	ADJ
ajlm-843	59	10	consent	consent	NOUN
ajlm-843	59	11	(	(	PUNCT
ajlm-843	59	12	by	by	ADP
ajlm-843	59	13	agreeing	agree	VERB
ajlm-843	59	14	to	to	PART
ajlm-843	59	15	respond	respond	VERB
ajlm-843	59	16	to	to	ADP
ajlm-843	59	17	the	the	DET
ajlm-843	59	18	questionnaire	questionnaire	NOUN
ajlm-843	59	19	)	)	PUNCT
ajlm-843	59	20	.	.	PUNCT
ajlm-843	60	1	exclusion	exclusion	NOUN
ajlm-843	60	2	criteria	criterion	NOUN
ajlm-843	60	3	data	datum	NOUN
ajlm-843	60	4	from	from	ADP
ajlm-843	60	5	clinicians	clinician	NOUN
ajlm-843	60	6	who	who	PRON
ajlm-843	60	7	were	be	AUX
ajlm-843	60	8	not	not	PART
ajlm-843	60	9	part	part	NOUN
ajlm-843	60	10	of	of	ADP
ajlm-843	60	11	the	the	DET
ajlm-843	60	12	surveys	survey	NOUN
ajlm-843	60	13	were	be	AUX
ajlm-843	60	14	excluded	exclude	VERB
ajlm-843	60	15	from	from	ADP
ajlm-843	60	16	the	the	DET
ajlm-843	60	17	study	study	NOUN
ajlm-843	60	18	.	.	PUNCT
ajlm-843	61	1	this	this	PRON
ajlm-843	61	2	included	include	VERB
ajlm-843	61	3	clinicians	clinician	NOUN
ajlm-843	61	4	who	who	PRON
ajlm-843	61	5	were	be	AUX
ajlm-843	61	6	not	not	PART
ajlm-843	61	7	present	present	ADJ
ajlm-843	61	8	at	at	ADP
ajlm-843	61	9	the	the	DET
ajlm-843	61	10	hospital	hospital	NOUN
ajlm-843	61	11	coordination	coordination	NOUN
ajlm-843	61	12	meetings	meeting	NOUN
ajlm-843	61	13	and	and	CCONJ
ajlm-843	61	14	clinicians	clinician	NOUN
ajlm-843	61	15	who	who	PRON
ajlm-843	61	16	were	be	AUX
ajlm-843	61	17	not	not	PART
ajlm-843	61	18	on	on	ADP
ajlm-843	61	19	duty	duty	NOUN
ajlm-843	61	20	during	during	ADP
ajlm-843	61	21	the	the	DET
ajlm-843	61	22	weeks	week	NOUN
ajlm-843	61	23	the	the	DET
ajlm-843	61	24	surveys	survey	NOUN
ajlm-843	61	25	were	be	AUX
ajlm-843	61	26	conducted	conduct	VERB
ajlm-843	61	27	.	.	PUNCT
ajlm-843	62	1	data	datum	NOUN
ajlm-843	62	2	collection	collection	NOUN
ajlm-843	62	3	data	datum	NOUN
ajlm-843	62	4	were	be	AUX
ajlm-843	62	5	collected	collect	VERB
ajlm-843	62	6	by	by	ADP
ajlm-843	62	7	three	three	NUM
ajlm-843	62	8	reviewers	reviewer	NOUN
ajlm-843	62	9	trained	train	VERB
ajlm-843	62	10	to	to	PART
ajlm-843	62	11	collect	collect	VERB
ajlm-843	62	12	secondary	secondary	ADJ
ajlm-843	62	13	data	datum	NOUN
ajlm-843	62	14	for	for	ADP
ajlm-843	62	15	the	the	DET
ajlm-843	62	16	study	study	NOUN
ajlm-843	62	17	using	use	VERB
ajlm-843	62	18	a	a	DET
ajlm-843	62	19	structured	structured	ADJ
ajlm-843	62	20	data	data	NOUN
ajlm-843	62	21	collection	collection	NOUN
ajlm-843	62	22	format	format	NOUN
ajlm-843	62	23	.	.	PUNCT
ajlm-843	63	1	all	all	DET
ajlm-843	63	2	available	available	ADJ
ajlm-843	63	3	questionnaires	questionnaire	NOUN
ajlm-843	63	4	from	from	ADP
ajlm-843	63	5	the	the	DET
ajlm-843	63	6	two	two	NUM
ajlm-843	63	7	surveys	survey	NOUN
ajlm-843	63	8	were	be	AUX
ajlm-843	63	9	used	use	VERB
ajlm-843	63	10	.	.	PUNCT
ajlm-843	64	1	the	the	DET
ajlm-843	64	2	data	datum	NOUN
ajlm-843	64	3	were	be	AUX
ajlm-843	64	4	classified	classify	VERB
ajlm-843	64	5	by	by	ADP
ajlm-843	64	6	level	level	NOUN
ajlm-843	64	7	of	of	ADP
ajlm-843	64	8	satisfaction	satisfaction	NOUN
ajlm-843	64	9	as	as	SCONJ
ajlm-843	64	10	follows	follow	VERB
ajlm-843	64	11	:	:	PUNCT
ajlm-843	64	12	responses	response	NOUN
ajlm-843	64	13	of	of	ADP
ajlm-843	64	14	excellent	excellent	ADJ
ajlm-843	64	15	and	and	CCONJ
ajlm-843	64	16	very	very	ADV
ajlm-843	64	17	good	good	ADJ
ajlm-843	64	18	were	be	AUX
ajlm-843	64	19	classified	classify	VERB
ajlm-843	64	20	as	as	ADP
ajlm-843	64	21	‘	'	PUNCT
ajlm-843	64	22	satisfied	satisfied	ADJ
ajlm-843	64	23	’	'	PUNCT
ajlm-843	64	24	,	,	PUNCT
ajlm-843	64	25	good	good	ADJ
ajlm-843	64	26	was	be	AUX
ajlm-843	64	27	classified	classify	VERB
ajlm-843	64	28	as	as	ADP
ajlm-843	64	29	‘	'	PUNCT
ajlm-843	64	30	neutral	neutral	ADJ
ajlm-843	64	31	’	'	PUNCT
ajlm-843	64	32	,	,	PUNCT
ajlm-843	64	33	and	and	CCONJ
ajlm-843	64	34	fair	fair	ADJ
ajlm-843	64	35	and	and	CCONJ
ajlm-843	64	36	poor	poor	ADJ
ajlm-843	64	37	were	be	AUX
ajlm-843	64	38	classified	classify	VERB
ajlm-843	64	39	as	as	ADP
ajlm-843	64	40	‘	'	PUNCT
ajlm-843	64	41	dissatisfied	dissatisfied	ADJ
ajlm-843	64	42	’	'	PUNCT
ajlm-843	64	43	.	.	PUNCT
ajlm-843	65	1	data	datum	NOUN
ajlm-843	65	2	for	for	ADP
ajlm-843	65	3	statements	statement	NOUN
ajlm-843	65	4	assessing	assess	VERB
ajlm-843	65	5	:	:	PUNCT
ajlm-843	65	6	accuracy	accuracy	NOUN
ajlm-843	65	7	,	,	PUNCT
ajlm-843	65	8	reliability	reliability	NOUN
ajlm-843	65	9	,	,	PUNCT
ajlm-843	65	10	waiting	wait	VERB
ajlm-843	65	11	time	time	NOUN
ajlm-843	65	12	,	,	PUNCT
ajlm-843	65	13	communication	communication	NOUN
ajlm-843	65	14	,	,	PUNCT
ajlm-843	65	15	response	response	NOUN
ajlm-843	65	16	to	to	ADP
ajlm-843	65	17	emergencies	emergency	NOUN
ajlm-843	65	18	,	,	PUNCT
ajlm-843	65	19	staff	staff	NOUN
ajlm-843	65	20	-	-	PUNCT
ajlm-843	65	21	client	client	NOUN
ajlm-843	65	22	relationship	relationship	NOUN
ajlm-843	65	23	,	,	PUNCT
ajlm-843	65	24	cleanliness	cleanliness	NOUN
ajlm-843	65	25	,	,	PUNCT
ajlm-843	65	26	duty	duty	NOUN
ajlm-843	65	27	consciousness	consciousness	NOUN
ajlm-843	65	28	,	,	PUNCT
ajlm-843	65	29	specimen	speciman	NOUN
ajlm-843	65	30	collection	collection	NOUN
ajlm-843	65	31	,	,	PUNCT
ajlm-843	65	32	issuing	issue	VERB
ajlm-843	65	33	of	of	ADP
ajlm-843	65	34	results	result	NOUN
ajlm-843	65	35	,	,	PUNCT
ajlm-843	65	36	approach	approach	NOUN
ajlm-843	65	37	and	and	CCONJ
ajlm-843	65	38	general	general	ADJ
ajlm-843	65	39	satisfaction	satisfaction	NOUN
ajlm-843	65	40	were	be	AUX
ajlm-843	65	41	decoded	decode	VERB
ajlm-843	65	42	and	and	CCONJ
ajlm-843	65	43	entered	enter	VERB
ajlm-843	65	44	into	into	ADP
ajlm-843	65	45	a	a	DET
ajlm-843	65	46	microsoft	microsoft	PROPN
ajlm-843	65	47	excel	excel	PROPN
ajlm-843	65	48	2010	2010	NUM
ajlm-843	65	49	spreadsheet	spreadsheet	NOUN
ajlm-843	65	50	(	(	PUNCT
ajlm-843	65	51	microsoft	microsoft	PROPN
ajlm-843	65	52	corporation	corporation	PROPN
ajlm-843	65	53	,	,	PUNCT
ajlm-843	65	54	redmond	redmond	PROPN
ajlm-843	65	55	,	,	PUNCT
ajlm-843	65	56	washington	washington	PROPN
ajlm-843	65	57	,	,	PUNCT
ajlm-843	65	58	united	united	PROPN
ajlm-843	65	59	states	states	PROPN
ajlm-843	65	60	)	)	PUNCT
ajlm-843	65	61	.	.	PUNCT
ajlm-843	66	1	action	action	NOUN
ajlm-843	66	2	plans	plan	NOUN
ajlm-843	66	3	(	(	PUNCT
ajlm-843	66	4	the	the	DET
ajlm-843	66	5	plan	plan	NOUN
ajlm-843	66	6	of	of	ADP
ajlm-843	66	7	activities	activity	NOUN
ajlm-843	66	8	in	in	ADP
ajlm-843	66	9	the	the	DET
ajlm-843	66	10	laboratory	laboratory	NOUN
ajlm-843	66	11	)	)	PUNCT
ajlm-843	66	12	,	,	PUNCT
ajlm-843	66	13	communication	communication	NOUN
ajlm-843	66	14	logs	log	NOUN
ajlm-843	66	15	(	(	PUNCT
ajlm-843	66	16	records	record	NOUN
ajlm-843	66	17	of	of	ADP
ajlm-843	66	18	communication	communication	NOUN
ajlm-843	66	19	with	with	ADP
ajlm-843	66	20	clinicians	clinician	NOUN
ajlm-843	66	21	)	)	PUNCT
ajlm-843	66	22	,	,	PUNCT
ajlm-843	66	23	complaint	complaint	NOUN
ajlm-843	66	24	logs	log	NOUN
ajlm-843	66	25	(	(	PUNCT
ajlm-843	66	26	records	record	NOUN
ajlm-843	66	27	of	of	ADP
ajlm-843	66	28	complaints	complaint	NOUN
ajlm-843	66	29	from	from	ADP
ajlm-843	66	30	clinicians	clinician	NOUN
ajlm-843	66	31	)	)	PUNCT
ajlm-843	66	32	and	and	CCONJ
ajlm-843	66	33	meeting	meet	VERB
ajlm-843	66	34	notes	note	NOUN
ajlm-843	66	35	(	(	PUNCT
ajlm-843	66	36	minutes	minute	NOUN
ajlm-843	66	37	from	from	ADP
ajlm-843	66	38	laboratory	laboratory	NOUN
ajlm-843	66	39	staff	staff	NOUN
ajlm-843	66	40	meetings	meeting	NOUN
ajlm-843	66	41	and	and	CCONJ
ajlm-843	66	42	laboratory	laboratory	NOUN
ajlm-843	66	43	-	-	PUNCT
ajlm-843	66	44	clinic	clinic	NOUN
ajlm-843	66	45	interface	interface	NOUN
ajlm-843	66	46	meetings	meeting	NOUN
ajlm-843	66	47	)	)	PUNCT
ajlm-843	66	48	were	be	AUX
ajlm-843	66	49	reviewed	review	VERB
ajlm-843	66	50	to	to	PART
ajlm-843	66	51	capture	capture	VERB
ajlm-843	66	52	the	the	DET
ajlm-843	66	53	corrective	corrective	ADJ
ajlm-843	66	54	actions	action	NOUN
ajlm-843	66	55	implemented	implement	VERB
ajlm-843	66	56	.	.	PUNCT
ajlm-843	67	1	key	key	ADJ
ajlm-843	67	2	informants	informant	NOUN
ajlm-843	67	3	(	(	PUNCT
ajlm-843	67	4	doctors	doctor	NOUN
ajlm-843	67	5	,	,	PUNCT
ajlm-843	67	6	nurses	nurse	NOUN
ajlm-843	67	7	,	,	PUNCT
ajlm-843	67	8	laboratory	laboratory	NOUN
ajlm-843	67	9	staff	staff	NOUN
ajlm-843	67	10	,	,	PUNCT
ajlm-843	67	11	laboratory	laboratory	NOUN
ajlm-843	67	12	management	management	NOUN
ajlm-843	67	13	and	and	CCONJ
ajlm-843	67	14	hospital	hospital	NOUN
ajlm-843	67	15	management	management	NOUN
ajlm-843	67	16	)	)	PUNCT
ajlm-843	67	17	were	be	AUX
ajlm-843	67	18	contacted	contact	VERB
ajlm-843	67	19	in	in	ADP
ajlm-843	67	20	case	case	NOUN
ajlm-843	67	21	a	a	DET
ajlm-843	67	22	clarification	clarification	NOUN
ajlm-843	67	23	or	or	CCONJ
ajlm-843	67	24	further	further	ADJ
ajlm-843	67	25	explanation	explanation	NOUN
ajlm-843	67	26	or	or	CCONJ
ajlm-843	67	27	information	information	NOUN
ajlm-843	67	28	was	be	AUX
ajlm-843	67	29	needed	need	VERB
ajlm-843	67	30	.	.	PUNCT
ajlm-843	68	1	data	datum	NOUN
ajlm-843	68	2	analysis	analysis	NOUN
ajlm-843	68	3	percentage	percentage	NOUN
ajlm-843	68	4	frequency	frequency	NOUN
ajlm-843	68	5	distributions	distribution	NOUN
ajlm-843	68	6	were	be	AUX
ajlm-843	68	7	calculated	calculate	VERB
ajlm-843	68	8	to	to	PART
ajlm-843	68	9	rate	rate	VERB
ajlm-843	68	10	the	the	DET
ajlm-843	68	11	levels	level	NOUN
ajlm-843	68	12	of	of	ADP
ajlm-843	68	13	satisfaction	satisfaction	NOUN
ajlm-843	68	14	(	(	PUNCT
ajlm-843	68	15	satisfied	satisfied	ADJ
ajlm-843	68	16	,	,	PUNCT
ajlm-843	68	17	neutral	neutral	ADJ
ajlm-843	68	18	and	and	CCONJ
ajlm-843	68	19	dissatisfied	dissatisfied	ADJ
ajlm-843	68	20	)	)	PUNCT
ajlm-843	68	21	for	for	ADP
ajlm-843	68	22	each	each	PRON
ajlm-843	68	23	of	of	ADP
ajlm-843	68	24	the	the	DET
ajlm-843	68	25	assessed	assessed	ADJ
ajlm-843	68	26	statements	statement	NOUN
ajlm-843	68	27	.	.	PUNCT
ajlm-843	69	1	dissatisfaction	dissatisfaction	NOUN
ajlm-843	69	2	with	with	ADP
ajlm-843	69	3	an	an	DET
ajlm-843	69	4	assessed	assessed	ADJ
ajlm-843	69	5	statement	statement	NOUN
ajlm-843	69	6	was	be	AUX
ajlm-843	69	7	defined	define	VERB
ajlm-843	69	8	as	as	ADP
ajlm-843	69	9	a	a	DET
ajlm-843	69	10	percentage	percentage	NOUN
ajlm-843	69	11	score	score	NOUN
ajlm-843	69	12	of	of	ADP
ajlm-843	69	13	20	20	NUM
ajlm-843	69	14	%	%	NOUN
ajlm-843	69	15	or	or	CCONJ
ajlm-843	69	16	more	more	ADJ
ajlm-843	69	17	of	of	ADP
ajlm-843	69	18	dissatisfied	dissatisfied	ADJ
ajlm-843	69	19	responses	response	NOUN
ajlm-843	69	20	.	.	PUNCT
ajlm-843	70	1	chi	chi	ADJ
ajlm-843	70	2	-	-	PUNCT
ajlm-843	70	3	square	square	ADJ
ajlm-843	70	4	and	and	CCONJ
ajlm-843	70	5	fisher	fisher	PROPN
ajlm-843	70	6	exact	exact	ADJ
ajlm-843	70	7	tests	test	NOUN
ajlm-843	70	8	were	be	AUX
ajlm-843	70	9	used	use	VERB
ajlm-843	70	10	to	to	PART
ajlm-843	70	11	compare	compare	VERB
ajlm-843	70	12	the	the	DET
ajlm-843	70	13	rates	rate	NOUN
ajlm-843	70	14	of	of	ADP
ajlm-843	70	15	satisfaction	satisfaction	NOUN
ajlm-843	70	16	of	of	ADP
ajlm-843	70	17	the	the	DET
ajlm-843	70	18	two	two	NUM
ajlm-843	70	19	surveys	survey	NOUN
ajlm-843	70	20	.	.	PUNCT
ajlm-843	71	1	a	a	DET
ajlm-843	71	2	p	p	NOUN
ajlm-843	71	3	-	-	PUNCT
ajlm-843	71	4	value	value	NOUN
ajlm-843	71	5	of	of	ADP
ajlm-843	71	6	0.05	0.05	NUM
ajlm-843	71	7	or	or	CCONJ
ajlm-843	71	8	less	less	ADJ
ajlm-843	71	9	was	be	AUX
ajlm-843	71	10	considered	consider	VERB
ajlm-843	71	11	to	to	PART
ajlm-843	71	12	be	be	AUX
ajlm-843	71	13	statistically	statistically	ADV
ajlm-843	71	14	significant.8	significant.8	PROPN
ajlm-843	71	15	assessed	assess	VERB
ajlm-843	71	16	statements	statement	NOUN
ajlm-843	71	17	with	with	ADP
ajlm-843	71	18	20	20	NUM
ajlm-843	71	19	%	%	NOUN
ajlm-843	71	20	or	or	CCONJ
ajlm-843	71	21	higher	high	ADJ
ajlm-843	71	22	dissatisfaction	dissatisfaction	NOUN
ajlm-843	71	23	score	score	NOUN
ajlm-843	71	24	on	on	ADP
ajlm-843	71	25	march	march	PROPN
ajlm-843	71	26	2017	2017	NUM
ajlm-843	71	27	were	be	AUX
ajlm-843	71	28	selected	select	VERB
ajlm-843	71	29	for	for	ADP
ajlm-843	71	30	review	review	NOUN
ajlm-843	71	31	.	.	PUNCT
ajlm-843	72	1	qualitative	qualitative	ADJ
ajlm-843	72	2	content	content	NOUN
ajlm-843	72	3	analysis	analysis	NOUN
ajlm-843	72	4	was	be	AUX
ajlm-843	72	5	conducted	conduct	VERB
ajlm-843	72	6	for	for	ADP
ajlm-843	72	7	the	the	DET
ajlm-843	72	8	open	open	ADV
ajlm-843	72	9	-	-	PUNCT
ajlm-843	72	10	ended	end	VERB
ajlm-843	72	11	question	question	NOUN
ajlm-843	72	12	responses	response	NOUN
ajlm-843	72	13	by	by	ADP
ajlm-843	72	14	using	use	VERB
ajlm-843	72	15	calculated	calculate	VERB
ajlm-843	72	16	frequencies	frequency	NOUN
ajlm-843	72	17	from	from	ADP
ajlm-843	72	18	two	two	NUM
ajlm-843	72	19	reviewers.8,16,18	reviewers.8,16,18	NOUN
ajlm-843	72	20	responses	response	NOUN
ajlm-843	72	21	that	that	PRON
ajlm-843	72	22	were	be	AUX
ajlm-843	72	23	related	relate	VERB
ajlm-843	72	24	to	to	ADP
ajlm-843	72	25	assessed	assess	VERB
ajlm-843	72	26	statements	statement	NOUN
ajlm-843	72	27	with	with	ADP
ajlm-843	72	28	a	a	DET
ajlm-843	72	29	dissatisfied	dissatisfied	ADJ
ajlm-843	72	30	score	score	NOUN
ajlm-843	72	31	were	be	AUX
ajlm-843	72	32	identified	identify	VERB
ajlm-843	72	33	as	as	ADP
ajlm-843	72	34	challenges	challenge	NOUN
ajlm-843	72	35	.	.	PUNCT
ajlm-843	73	1	clarification	clarification	NOUN
ajlm-843	73	2	on	on	ADP
ajlm-843	73	3	the	the	DET
ajlm-843	73	4	challenges	challenge	NOUN
ajlm-843	73	5	and	and	CCONJ
ajlm-843	73	6	the	the	DET
ajlm-843	73	7	corrective	corrective	ADJ
ajlm-843	73	8	actions	action	NOUN
ajlm-843	73	9	implemented	implement	VERB
ajlm-843	73	10	were	be	AUX
ajlm-843	73	11	identified	identify	VERB
ajlm-843	73	12	through	through	ADP
ajlm-843	73	13	a	a	DET
ajlm-843	73	14	review	review	NOUN
ajlm-843	73	15	of	of	ADP
ajlm-843	73	16	clinician	clinician	NOUN
ajlm-843	73	17	survey	survey	NOUN
ajlm-843	73	18	reports	report	NOUN
ajlm-843	73	19	,	,	PUNCT
ajlm-843	73	20	meeting	meeting	NOUN
ajlm-843	73	21	notes	note	NOUN
ajlm-843	73	22	,	,	PUNCT
ajlm-843	73	23	communication	communication	NOUN
ajlm-843	73	24	logs	log	NOUN
ajlm-843	73	25	,	,	PUNCT
ajlm-843	73	26	complaint	complaint	NOUN
ajlm-843	73	27	log	log	NOUN
ajlm-843	73	28	action	action	NOUN
ajlm-843	73	29	plans	plan	NOUN
ajlm-843	73	30	and	and	CCONJ
ajlm-843	73	31	interrogation	interrogation	NOUN
ajlm-843	73	32	with	with	ADP
ajlm-843	73	33	key	key	ADJ
ajlm-843	73	34	informants	informant	NOUN
ajlm-843	73	35	(	(	PUNCT
ajlm-843	73	36	doctors	doctor	NOUN
ajlm-843	73	37	,	,	PUNCT
ajlm-843	73	38	nurses	nurse	NOUN
ajlm-843	73	39	,	,	PUNCT
ajlm-843	73	40	brhl	brhl	VERB
ajlm-843	73	41	staff	staff	NOUN
ajlm-843	73	42	and	and	CCONJ
ajlm-843	73	43	laboratory	laboratory	NOUN
ajlm-843	73	44	management	management	NOUN
ajlm-843	73	45	and	and	CCONJ
ajlm-843	73	46	hospital	hospital	NOUN
ajlm-843	73	47	management	management	NOUN
ajlm-843	73	48	)	)	PUNCT
ajlm-843	73	49	.	.	PUNCT
ajlm-843	74	1	results	result	VERB
ajlm-843	74	2	customer	customer	NOUN
ajlm-843	74	3	satisfaction	satisfaction	NOUN
ajlm-843	74	4	scores	score	NOUN
ajlm-843	74	5	out	out	ADP
ajlm-843	74	6	of	of	ADP
ajlm-843	74	7	85	85	NUM
ajlm-843	74	8	questionnaires	questionnaire	NOUN
ajlm-843	74	9	administered	administer	VERB
ajlm-843	74	10	to	to	ADP
ajlm-843	74	11	the	the	DET
ajlm-843	74	12	clinicians	clinician	NOUN
ajlm-843	74	13	in	in	ADP
ajlm-843	74	14	march	march	PROPN
ajlm-843	74	15	2017	2017	NUM
ajlm-843	74	16	and	and	CCONJ
ajlm-843	74	17	89	89	NUM
ajlm-843	74	18	administered	administer	VERB
ajlm-843	74	19	in	in	ADP
ajlm-843	74	20	november	november	PROPN
ajlm-843	74	21	2017	2017	NUM
ajlm-843	74	22	during	during	ADP
ajlm-843	74	23	the	the	DET
ajlm-843	74	24	clinician	clinician	NOUN
ajlm-843	74	25	satisfaction	satisfaction	NOUN
ajlm-843	74	26	surveys	survey	NOUN
ajlm-843	74	27	,	,	PUNCT
ajlm-843	74	28	83	83	NUM
ajlm-843	74	29	and	and	CCONJ
ajlm-843	74	30	88	88	NUM
ajlm-843	74	31	clinicians	clinician	NOUN
ajlm-843	74	32	responded	respond	VERB
ajlm-843	74	33	(	(	PUNCT
ajlm-843	74	34	response	response	NOUN
ajlm-843	74	35	rates	rate	NOUN
ajlm-843	74	36	:	:	PUNCT
ajlm-843	74	37	97.6	97.6	NUM
ajlm-843	74	38	%	%	NOUN
ajlm-843	74	39	for	for	ADP
ajlm-843	74	40	march	march	PROPN
ajlm-843	74	41	2017	2017	NUM
ajlm-843	74	42	and	and	CCONJ
ajlm-843	74	43	98.9	98.9	NUM
ajlm-843	74	44	%	%	NOUN
ajlm-843	74	45	for	for	ADP
ajlm-843	74	46	november	november	PROPN
ajlm-843	74	47	2017	2017	NUM
ajlm-843	74	48	)	)	PUNCT
ajlm-843	74	49	(	(	PUNCT
ajlm-843	74	50	table	table	NOUN
ajlm-843	74	51	1	1	NUM
ajlm-843	74	52	)	)	PUNCT
ajlm-843	74	53	.	.	PUNCT
ajlm-843	75	1	following	follow	VERB
ajlm-843	75	2	the	the	DET
ajlm-843	75	3	assessed	assessed	ADJ
ajlm-843	75	4	statements	statement	NOUN
ajlm-843	75	5	in	in	ADP
ajlm-843	75	6	march	march	PROPN
ajlm-843	75	7	2017	2017	NUM
ajlm-843	75	8	,	,	PUNCT
ajlm-843	75	9	waiting	wait	VERB
ajlm-843	75	10	time	time	NOUN
ajlm-843	75	11	(	(	PUNCT
ajlm-843	75	12	34.9	34.9	NUM
ajlm-843	75	13	%	%	NOUN
ajlm-843	75	14	)	)	PUNCT
ajlm-843	75	15	registered	register	VERB
ajlm-843	75	16	the	the	DET
ajlm-843	75	17	highest	high	ADJ
ajlm-843	75	18	dissatisfied	dissatisfied	ADJ
ajlm-843	75	19	rate	rate	NOUN
ajlm-843	75	20	.	.	PUNCT
ajlm-843	76	1	high	high	ADJ
ajlm-843	76	2	dissatisfaction	dissatisfaction	NOUN
ajlm-843	76	3	rates	rate	NOUN
ajlm-843	76	4	were	be	AUX
ajlm-843	76	5	also	also	ADV
ajlm-843	76	6	registered	register	VERB
ajlm-843	76	7	for	for	ADP
ajlm-843	76	8	general	general	ADJ
ajlm-843	76	9	satisfaction	satisfaction	NOUN
ajlm-843	76	10	(	(	PUNCT
ajlm-843	76	11	26.3	26.3	NUM
ajlm-843	76	12	%	%	NOUN
ajlm-843	76	13	)	)	PUNCT
ajlm-843	76	14	,	,	PUNCT
ajlm-843	76	15	communication	communication	NOUN
ajlm-843	76	16	(	(	PUNCT
ajlm-843	76	17	24.4	24.4	NUM
ajlm-843	76	18	%	%	NOUN
ajlm-843	76	19	)	)	PUNCT
ajlm-843	76	20	,	,	PUNCT
ajlm-843	76	21	responses	response	NOUN
ajlm-843	76	22	to	to	ADP
ajlm-843	76	23	emergencies	emergency	NOUN
ajlm-843	76	24	(	(	PUNCT
ajlm-843	76	25	24.1	24.1	NUM
ajlm-843	76	26	%	%	NOUN
ajlm-843	76	27	)	)	PUNCT
ajlm-843	76	28	,	,	PUNCT
ajlm-843	76	29	issuing	issue	VERB
ajlm-843	76	30	of	of	ADP
ajlm-843	76	31	results	result	NOUN
ajlm-843	76	32	(	(	PUNCT
ajlm-843	76	33	22.0	22.0	NUM
ajlm-843	76	34	%	%	NOUN
ajlm-843	76	35	)	)	PUNCT
ajlm-843	76	36	,	,	PUNCT
ajlm-843	76	37	specimen	speciman	NOUN
ajlm-843	76	38	collection	collection	NOUN
ajlm-843	76	39	(	(	PUNCT
ajlm-843	76	40	21.5	21.5	NUM
ajlm-843	76	41	%	%	NOUN
ajlm-843	76	42	)	)	PUNCT
ajlm-843	76	43	,	,	PUNCT
ajlm-843	76	44	approach	approach	NOUN
ajlm-843	76	45	(	(	PUNCT
ajlm-843	76	46	21.3	21.3	NUM
ajlm-843	76	47	%	%	NOUN
ajlm-843	76	48	)	)	PUNCT
ajlm-843	76	49	and	and	CCONJ
ajlm-843	76	50	duty	duty	NOUN
ajlm-843	76	51	consciousness	consciousness	NOUN
ajlm-843	76	52	(	(	PUNCT
ajlm-843	76	53	21.0	21.0	NUM
ajlm-843	76	54	%	%	NOUN
ajlm-843	76	55	)	)	PUNCT
ajlm-843	76	56	.	.	PUNCT
ajlm-843	77	1	the	the	DET
ajlm-843	77	2	following	follow	VERB
ajlm-843	77	3	areas	area	NOUN
ajlm-843	77	4	fell	fall	VERB
ajlm-843	77	5	below	below	ADP
ajlm-843	77	6	the	the	DET
ajlm-843	77	7	dissatisfied	dissatisfied	ADJ
ajlm-843	77	8	rate	rate	NOUN
ajlm-843	77	9	:	:	PUNCT
ajlm-843	77	10	reliability	reliability	NOUN
ajlm-843	77	11	(	(	PUNCT
ajlm-843	77	12	14.5	14.5	NUM
ajlm-843	77	13	%	%	NOUN
ajlm-843	77	14	)	)	PUNCT
ajlm-843	77	15	,	,	PUNCT
ajlm-843	77	16	staff	staff	NOUN
ajlm-843	77	17	-	-	PUNCT
ajlm-843	77	18	patient	patient	NOUN
ajlm-843	77	19	relationship	relationship	NOUN
ajlm-843	77	20	(	(	PUNCT
ajlm-843	77	21	11.4	11.4	NUM
ajlm-843	77	22	%	%	NOUN
ajlm-843	77	23	)	)	PUNCT
ajlm-843	77	24	and	and	CCONJ
ajlm-843	77	25	cleanliness	cleanliness	NOUN
ajlm-843	77	26	(	(	PUNCT
ajlm-843	77	27	7.2	7.2	NUM
ajlm-843	77	28	%	%	NOUN
ajlm-843	77	29	)	)	PUNCT
ajlm-843	77	30	(	(	PUNCT
ajlm-843	77	31	table	table	NOUN
ajlm-843	77	32	2	2	NUM
ajlm-843	77	33	)	)	PUNCT
ajlm-843	77	34	.	.	PUNCT
ajlm-843	78	1	table	table	NOUN
ajlm-843	78	2	1	1	NUM
ajlm-843	78	3	:	:	PUNCT
ajlm-843	78	4	 	 	SPACE
ajlm-843	78	5	summary	summary	NOUN
ajlm-843	78	6	of	of	ADP
ajlm-843	78	7	content	content	ADJ
ajlm-843	78	8	analysis	analysis	NOUN
ajlm-843	78	9	of	of	ADP
ajlm-843	78	10	the	the	DET
ajlm-843	78	11	clinician	clinician	ADJ
ajlm-843	78	12	satisfaction	satisfaction	NOUN
ajlm-843	78	13	survey	survey	NOUN
ajlm-843	78	14	of	of	ADP
ajlm-843	78	15	march	march	PROPN
ajlm-843	78	16	2017	2017	NUM
ajlm-843	78	17	at	at	ADP
ajlm-843	78	18	the	the	DET
ajlm-843	78	19	regional	regional	ADJ
ajlm-843	78	20	hospital	hospital	NOUN
ajlm-843	78	21	bamenda	bamenda	NOUN
ajlm-843	78	22	,	,	PUNCT
ajlm-843	78	23	cameroon	cameroon	PROPN
ajlm-843	78	24	.	.	PUNCT
ajlm-843	79	1	table	table	NOUN
ajlm-843	79	2	2	2	NUM
ajlm-843	79	3	:	:	PUNCT
ajlm-843	79	4	 	 	SPACE
ajlm-843	79	5	distribution	distribution	NOUN
ajlm-843	79	6	of	of	ADP
ajlm-843	79	7	responses	response	NOUN
ajlm-843	79	8	to	to	ADP
ajlm-843	79	9	the	the	DET
ajlm-843	79	10	assessed	assessed	ADJ
ajlm-843	79	11	statements	statement	NOUN
ajlm-843	79	12	exploring	explore	VERB
ajlm-843	79	13	clinicians	clinician	NOUN
ajlm-843	79	14	’	'	PUNCT
ajlm-843	79	15	views	view	NOUN
ajlm-843	79	16	on	on	ADP
ajlm-843	79	17	laboratory	laboratory	NOUN
ajlm-843	79	18	services	service	NOUN
ajlm-843	79	19	from	from	ADP
ajlm-843	79	20	the	the	DET
ajlm-843	79	21	same	same	ADJ
ajlm-843	79	22	population	population	NOUN
ajlm-843	79	23	in	in	ADP
ajlm-843	79	24	march	march	PROPN
ajlm-843	79	25	2017	2017	NUM
ajlm-843	79	26	and	and	CCONJ
ajlm-843	79	27	november	november	PROPN
ajlm-843	79	28	2017	2017	NUM
ajlm-843	79	29	at	at	ADP
ajlm-843	79	30	bamenda	bamenda	PROPN
ajlm-843	79	31	regional	regional	PROPN
ajlm-843	79	32	hospital	hospital	NOUN
ajlm-843	79	33	laboratory	laboratory	NOUN
ajlm-843	79	34	,	,	PUNCT
ajlm-843	79	35	cameroon	cameroon	NOUN
ajlm-843	79	36	.	.	PUNCT
ajlm-843	80	1	in	in	ADP
ajlm-843	80	2	november	november	PROPN
ajlm-843	80	3	2017	2017	NUM
ajlm-843	80	4	,	,	PUNCT
ajlm-843	80	5	no	no	DET
ajlm-843	80	6	assessed	assessed	ADJ
ajlm-843	80	7	statements	statement	NOUN
ajlm-843	80	8	had	have	VERB
ajlm-843	80	9	a	a	DET
ajlm-843	80	10	dissatisfied	dissatisfied	ADJ
ajlm-843	80	11	score	score	NOUN
ajlm-843	80	12	.	.	PUNCT
ajlm-843	81	1	between	between	ADP
ajlm-843	81	2	march	march	PROPN
ajlm-843	81	3	2017	2017	NUM
ajlm-843	81	4	and	and	CCONJ
ajlm-843	81	5	november	november	PROPN
ajlm-843	81	6	2017	2017	NUM
ajlm-843	81	7	,	,	PUNCT
ajlm-843	81	8	statistically	statistically	ADV
ajlm-843	81	9	significant	significant	ADJ
ajlm-843	81	10	reductions	reduction	NOUN
ajlm-843	81	11	in	in	ADP
ajlm-843	81	12	dissatisfied	dissatisfied	ADJ
ajlm-843	81	13	scores	score	NOUN
ajlm-843	81	14	were	be	AUX
ajlm-843	81	15	registered	register	VERB
ajlm-843	81	16	for	for	ADP
ajlm-843	81	17	:	:	PUNCT
ajlm-843	81	18	waiting	wait	VERB
ajlm-843	81	19	time	time	NOUN
ajlm-843	81	20	(	(	PUNCT
ajlm-843	81	21	34.9	34.9	NUM
ajlm-843	81	22	%	%	NOUN
ajlm-843	81	23	to	to	ADP
ajlm-843	81	24	19.3	19.3	NUM
ajlm-843	81	25	%	%	NOUN
ajlm-843	81	26	,	,	PUNCT
ajlm-843	81	27	p	p	X
ajlm-843	81	28	=	=	NOUN
ajlm-843	81	29	0.014	0.014	NUM
ajlm-843	81	30	)	)	PUNCT
ajlm-843	81	31	,	,	PUNCT
ajlm-843	81	32	general	general	ADJ
ajlm-843	81	33	satisfaction	satisfaction	NOUN
ajlm-843	81	34	(	(	PUNCT
ajlm-843	81	35	26.3	26.3	NUM
ajlm-843	81	36	%	%	NOUN
ajlm-843	81	37	to	to	PART
ajlm-843	81	38	9.6	9.6	NUM
ajlm-843	81	39	%	%	NOUN
ajlm-843	81	40	,	,	PUNCT
ajlm-843	81	41	p	p	X
ajlm-843	81	42	<	<	X
ajlm-843	81	43	0.001	0.001	NUM
ajlm-843	81	44	)	)	PUNCT
ajlm-843	81	45	,	,	PUNCT
ajlm-843	81	46	communication	communication	NOUN
ajlm-843	81	47	(	(	PUNCT
ajlm-843	81	48	24.4	24.4	NUM
ajlm-843	81	49	%	%	NOUN
ajlm-843	81	50	to	to	ADP
ajlm-843	81	51	12.5	12.5	NUM
ajlm-843	81	52	%	%	NOUN
ajlm-843	81	53	,	,	PUNCT
ajlm-843	81	54	p	p	NOUN
ajlm-843	81	55	=	=	NOUN
ajlm-843	81	56	0.036	0.036	NUM
ajlm-843	81	57	)	)	PUNCT
ajlm-843	81	58	,	,	PUNCT
ajlm-843	81	59	issuing	issue	VERB
ajlm-843	81	60	of	of	ADP
ajlm-843	81	61	results	result	NOUN
ajlm-843	81	62	(	(	PUNCT
ajlm-843	81	63	22.0	22.0	NUM
ajlm-843	81	64	%	%	NOUN
ajlm-843	81	65	to	to	PART
ajlm-843	81	66	8.1	8.1	NUM
ajlm-843	81	67	%	%	NOUN
ajlm-843	81	68	,	,	PUNCT
ajlm-843	81	69	p	p	X
ajlm-843	81	70	=	=	NOUN
ajlm-843	81	71	0.005	0.005	NUM
ajlm-843	81	72	)	)	PUNCT
ajlm-843	81	73	,	,	PUNCT
ajlm-843	81	74	specimen	speciman	NOUN
ajlm-843	81	75	collection	collection	NOUN
ajlm-843	81	76	(	(	PUNCT
ajlm-843	81	77	21.5	21.5	NUM
ajlm-843	81	78	%	%	NOUN
ajlm-843	81	79	to	to	ADP
ajlm-843	81	80	13.8	13.8	NUM
ajlm-843	81	81	%	%	NOUN
ajlm-843	81	82	,	,	PUNCT
ajlm-843	81	83	p	p	X
ajlm-843	81	84	=	=	NOUN
ajlm-843	81	85	0.020	0.020	NUM
ajlm-843	81	86	)	)	PUNCT
ajlm-843	81	87	,	,	PUNCT
ajlm-843	81	88	approach	approach	NOUN
ajlm-843	81	89	(	(	PUNCT
ajlm-843	81	90	21.3	21.3	NUM
ajlm-843	81	91	%	%	NOUN
ajlm-843	81	92	to	to	PART
ajlm-843	81	93	8.4	8.4	NUM
ajlm-843	81	94	%	%	NOUN
ajlm-843	81	95	,	,	PUNCT
ajlm-843	81	96	p	p	X
ajlm-843	81	97	=	=	NOUN
ajlm-843	81	98	0.007	0.007	NUM
ajlm-843	81	99	)	)	PUNCT
ajlm-843	81	100	,	,	PUNCT
ajlm-843	81	101	and	and	CCONJ
ajlm-843	81	102	duty	duty	NOUN
ajlm-843	81	103	consciousness	consciousness	NOUN
ajlm-843	81	104	(	(	PUNCT
ajlm-843	81	105	21.0	21.0	NUM
ajlm-843	81	106	%	%	NOUN
ajlm-843	81	107	to	to	ADP
ajlm-843	81	108	4.7	4.7	NUM
ajlm-843	81	109	%	%	NOUN
ajlm-843	81	110	,	,	PUNCT
ajlm-843	81	111	p	p	X
ajlm-843	81	112	<	<	X
ajlm-843	81	113	0.001	0.001	NUM
ajlm-843	81	114	)	)	PUNCT
ajlm-843	81	115	.	.	PUNCT
ajlm-843	82	1	although	although	SCONJ
ajlm-843	82	2	not	not	PART
ajlm-843	82	3	statistically	statistically	ADV
ajlm-843	82	4	significant	significant	ADJ
ajlm-843	82	5	,	,	PUNCT
ajlm-843	82	6	there	there	PRON
ajlm-843	82	7	was	be	VERB
ajlm-843	82	8	a	a	DET
ajlm-843	82	9	general	general	ADJ
ajlm-843	82	10	decrease	decrease	NOUN
ajlm-843	82	11	in	in	ADP
ajlm-843	82	12	dissatisfied	dissatisfied	ADJ
ajlm-843	82	13	scores	score	NOUN
ajlm-843	82	14	between	between	ADP
ajlm-843	82	15	the	the	DET
ajlm-843	82	16	two	two	NUM
ajlm-843	82	17	surveys	survey	NOUN
ajlm-843	82	18	for	for	ADP
ajlm-843	82	19	responses	response	NOUN
ajlm-843	82	20	to	to	ADP
ajlm-843	82	21	emergencies	emergency	NOUN
ajlm-843	82	22	,	,	PUNCT
ajlm-843	82	23	reliability	reliability	NOUN
ajlm-843	82	24	and	and	CCONJ
ajlm-843	82	25	the	the	DET
ajlm-843	82	26	staff	staff	NOUN
ajlm-843	82	27	-	-	PUNCT
ajlm-843	82	28	patient	patient	NOUN
ajlm-843	82	29	relationship	relationship	NOUN
ajlm-843	82	30	.	.	PUNCT
ajlm-843	83	1	in	in	ADP
ajlm-843	83	2	addition	addition	NOUN
ajlm-843	83	3	,	,	PUNCT
ajlm-843	83	4	accuracy	accuracy	NOUN
ajlm-843	83	5	and	and	CCONJ
ajlm-843	83	6	cleanliness	cleanliness	NOUN
ajlm-843	83	7	had	have	AUX
ajlm-843	83	8	reduced	reduce	VERB
ajlm-843	83	9	dissatisfied	dissatisfied	ADJ
ajlm-843	83	10	scores	score	NOUN
ajlm-843	83	11	on	on	ADP
ajlm-843	83	12	the	the	DET
ajlm-843	83	13	november	november	PROPN
ajlm-843	83	14	2017	2017	NUM
ajlm-843	83	15	survey	survey	NOUN
ajlm-843	83	16	,	,	PUNCT
ajlm-843	83	17	although	although	SCONJ
ajlm-843	83	18	they	they	PRON
ajlm-843	83	19	were	be	AUX
ajlm-843	83	20	not	not	PART
ajlm-843	83	21	considered	consider	VERB
ajlm-843	83	22	for	for	ADP
ajlm-843	83	23	evaluation	evaluation	NOUN
ajlm-843	83	24	,	,	PUNCT
ajlm-843	83	25	since	since	SCONJ
ajlm-843	83	26	they	they	PRON
ajlm-843	83	27	did	do	AUX
ajlm-843	83	28	not	not	PART
ajlm-843	83	29	register	register	VERB
ajlm-843	83	30	dissatisfied	dissatisfied	ADJ
ajlm-843	83	31	rates	rate	NOUN
ajlm-843	83	32	below	below	ADP
ajlm-843	83	33	20	20	NUM
ajlm-843	83	34	%	%	NOUN
ajlm-843	83	35	on	on	ADP
ajlm-843	83	36	the	the	DET
ajlm-843	83	37	march	march	PROPN
ajlm-843	83	38	2017	2017	NUM
ajlm-843	83	39	survey	survey	NOUN
ajlm-843	83	40	.	.	PUNCT
ajlm-843	84	1	open	open	ADJ
ajlm-843	84	2	-	-	PUNCT
ajlm-843	84	3	ended	end	VERB
ajlm-843	84	4	responses	response	NOUN
ajlm-843	84	5	waiting	wait	VERB
ajlm-843	84	6	time	time	NOUN
ajlm-843	84	7	:	:	PUNCT
ajlm-843	84	8	waiting	wait	VERB
ajlm-843	84	9	time	time	NOUN
ajlm-843	84	10	received	receive	VERB
ajlm-843	84	11	the	the	DET
ajlm-843	84	12	highest	high	ADJ
ajlm-843	84	13	number	number	NOUN
ajlm-843	84	14	of	of	ADP
ajlm-843	84	15	open	open	ADJ
ajlm-843	84	16	-	-	PUNCT
ajlm-843	84	17	ended	end	VERB
ajlm-843	84	18	responses	response	NOUN
ajlm-843	84	19	(	(	PUNCT
ajlm-843	84	20	table	table	NOUN
ajlm-843	84	21	2	2	NUM
ajlm-843	84	22	)	)	PUNCT
ajlm-843	84	23	.	.	PUNCT
ajlm-843	85	1	respondents	respondent	NOUN
ajlm-843	85	2	cited	cite	VERB
ajlm-843	85	3	the	the	DET
ajlm-843	85	4	lack	lack	NOUN
ajlm-843	85	5	of	of	ADP
ajlm-843	85	6	respect	respect	NOUN
ajlm-843	85	7	for	for	ADP
ajlm-843	85	8	waiting	wait	VERB
ajlm-843	85	9	time	time	NOUN
ajlm-843	85	10	for	for	ADP
ajlm-843	85	11	some	some	DET
ajlm-843	85	12	emergencies	emergency	NOUN
ajlm-843	85	13	,	,	PUNCT
ajlm-843	85	14	single	single	ADJ
ajlm-843	85	15	or	or	CCONJ
ajlm-843	85	16	grouped	group	VERB
ajlm-843	85	17	tests	test	NOUN
ajlm-843	85	18	,	,	PUNCT
ajlm-843	85	19	no	no	DET
ajlm-843	85	20	explanation	explanation	NOUN
ajlm-843	85	21	when	when	SCONJ
ajlm-843	85	22	the	the	DET
ajlm-843	85	23	waiting	waiting	NOUN
ajlm-843	85	24	time	time	NOUN
ajlm-843	85	25	was	be	AUX
ajlm-843	85	26	delayed	delay	VERB
ajlm-843	85	27	,	,	PUNCT
ajlm-843	85	28	inadequate	inadequate	ADJ
ajlm-843	85	29	information	information	NOUN
ajlm-843	85	30	about	about	ADP
ajlm-843	85	31	the	the	DET
ajlm-843	85	32	laboratory	laboratory	NOUN
ajlm-843	85	33	services	service	NOUN
ajlm-843	85	34	,	,	PUNCT
ajlm-843	85	35	shortage	shortage	NOUN
ajlm-843	85	36	of	of	ADP
ajlm-843	85	37	staff	staff	NOUN
ajlm-843	85	38	and	and	CCONJ
ajlm-843	85	39	lack	lack	NOUN
ajlm-843	85	40	of	of	ADP
ajlm-843	85	41	relaxation	relaxation	NOUN
ajlm-843	85	42	facilities	facility	NOUN
ajlm-843	85	43	such	such	ADJ
ajlm-843	85	44	as	as	ADP
ajlm-843	85	45	a	a	DET
ajlm-843	85	46	television	television	NOUN
ajlm-843	85	47	set	set	NOUN
ajlm-843	85	48	,	,	PUNCT
ajlm-843	85	49	video	video	NOUN
ajlm-843	85	50	or	or	CCONJ
ajlm-843	85	51	audio	audio	NOUN
ajlm-843	85	52	player	player	NOUN
ajlm-843	85	53	.	.	PUNCT
ajlm-843	86	1	some	some	DET
ajlm-843	86	2	clinicians	clinician	NOUN
ajlm-843	86	3	did	do	AUX
ajlm-843	86	4	not	not	PART
ajlm-843	86	5	use	use	VERB
ajlm-843	86	6	the	the	DET
ajlm-843	86	7	stat	stat	NOUN
ajlm-843	86	8	request	request	NOUN
ajlm-843	86	9	forms	form	NOUN
ajlm-843	86	10	(	(	PUNCT
ajlm-843	86	11	lab	lab	NOUN
ajlm-843	86	12	-	-	PUNCT
ajlm-843	86	13	rap	rap	NOUN
ajlm-843	86	14	-	-	PUNCT
ajlm-843	86	15	form	form	NOUN
ajlm-843	86	16	)	)	PUNCT
ajlm-843	86	17	or	or	CCONJ
ajlm-843	86	18	indicate	indicate	VERB
ajlm-843	86	19	the	the	DET
ajlm-843	86	20	emergency	emergency	NOUN
ajlm-843	86	21	code	code	NOUN
ajlm-843	86	22	‘	'	PUNCT
ajlm-843	86	23	urgent	urgent	ADJ
ajlm-843	86	24	!	!	PUNCT
ajlm-843	86	25	’	'	PUNCT
ajlm-843	87	1	on	on	ADP
ajlm-843	87	2	request	request	NOUN
ajlm-843	87	3	forms	form	NOUN
ajlm-843	87	4	in	in	ADP
ajlm-843	87	5	cases	case	NOUN
ajlm-843	87	6	of	of	ADP
ajlm-843	87	7	emergency	emergency	NOUN
ajlm-843	87	8	.	.	PUNCT
ajlm-843	88	1	thus	thus	ADV
ajlm-843	88	2	,	,	PUNCT
ajlm-843	88	3	their	their	PRON
ajlm-843	88	4	requests	request	NOUN
ajlm-843	88	5	were	be	AUX
ajlm-843	88	6	treated	treat	VERB
ajlm-843	88	7	as	as	ADP
ajlm-843	88	8	routine	routine	ADJ
ajlm-843	88	9	.	.	PUNCT
ajlm-843	89	1	for	for	ADP
ajlm-843	89	2	corrective	corrective	ADJ
ajlm-843	89	3	actions	action	NOUN
ajlm-843	89	4	,	,	PUNCT
ajlm-843	89	5	clinicians	clinician	NOUN
ajlm-843	89	6	were	be	AUX
ajlm-843	89	7	oriented	orient	VERB
ajlm-843	89	8	on	on	ADP
ajlm-843	89	9	the	the	DET
ajlm-843	89	10	various	various	ADJ
ajlm-843	89	11	processes	process	NOUN
ajlm-843	89	12	and	and	CCONJ
ajlm-843	89	13	procedures	procedure	NOUN
ajlm-843	89	14	in	in	ADP
ajlm-843	89	15	the	the	DET
ajlm-843	89	16	laboratory	laboratory	NOUN
ajlm-843	89	17	,	,	PUNCT
ajlm-843	89	18	the	the	DET
ajlm-843	89	19	waiting	waiting	NOUN
ajlm-843	89	20	time	time	NOUN
ajlm-843	89	21	for	for	ADP
ajlm-843	89	22	some	some	DET
ajlm-843	89	23	tests	test	NOUN
ajlm-843	89	24	was	be	AUX
ajlm-843	89	25	re	re	VERB
ajlm-843	89	26	-	-	VERB
ajlm-843	89	27	established	established	ADJ
ajlm-843	89	28	,	,	PUNCT
ajlm-843	89	29	a	a	DET
ajlm-843	89	30	test	test	NOUN
ajlm-843	89	31	menu	menu	NOUN
ajlm-843	89	32	with	with	ADP
ajlm-843	89	33	waiting	waiting	NOUN
ajlm-843	89	34	times	time	NOUN
ajlm-843	89	35	was	be	AUX
ajlm-843	89	36	redistributed	redistribute	VERB
ajlm-843	89	37	and	and	CCONJ
ajlm-843	89	38	posted	post	VERB
ajlm-843	89	39	in	in	ADP
ajlm-843	89	40	all	all	DET
ajlm-843	89	41	wards	ward	NOUN
ajlm-843	89	42	,	,	PUNCT
ajlm-843	89	43	issuing	issue	VERB
ajlm-843	89	44	of	of	ADP
ajlm-843	89	45	results	result	NOUN
ajlm-843	89	46	at	at	ADP
ajlm-843	89	47	the	the	DET
ajlm-843	89	48	top	top	NOUN
ajlm-843	89	49	of	of	ADP
ajlm-843	89	50	each	each	DET
ajlm-843	89	51	hour	hour	NOUN
ajlm-843	89	52	was	be	AUX
ajlm-843	89	53	intensified	intensify	VERB
ajlm-843	89	54	,	,	PUNCT
ajlm-843	89	55	laboratory	laboratory	NOUN
ajlm-843	89	56	staff	staff	NOUN
ajlm-843	89	57	were	be	AUX
ajlm-843	89	58	re	re	VERB
ajlm-843	89	59	-	-	VERB
ajlm-843	89	60	trained	train	VERB
ajlm-843	89	61	on	on	ADP
ajlm-843	89	62	good	good	ADJ
ajlm-843	89	63	customer	customer	NOUN
ajlm-843	89	64	service	service	NOUN
ajlm-843	89	65	practice	practice	NOUN
ajlm-843	89	66	,	,	PUNCT
ajlm-843	89	67	more	more	ADJ
ajlm-843	89	68	staff	staff	NOUN
ajlm-843	89	69	were	be	AUX
ajlm-843	89	70	hired	hire	VERB
ajlm-843	89	71	and	and	CCONJ
ajlm-843	89	72	a	a	DET
ajlm-843	89	73	staff	staff	NOUN
ajlm-843	89	74	retention	retention	NOUN
ajlm-843	89	75	policy	policy	NOUN
ajlm-843	89	76	proposed	propose	VERB
ajlm-843	89	77	to	to	ADP
ajlm-843	89	78	the	the	DET
ajlm-843	89	79	hospital	hospital	NOUN
ajlm-843	89	80	management	management	NOUN
ajlm-843	89	81	.	.	PUNCT
ajlm-843	90	1	additionally	additionally	ADV
ajlm-843	90	2	,	,	PUNCT
ajlm-843	90	3	a	a	DET
ajlm-843	90	4	proposal	proposal	NOUN
ajlm-843	90	5	for	for	ADP
ajlm-843	90	6	the	the	DET
ajlm-843	90	7	purchase	purchase	NOUN
ajlm-843	90	8	of	of	ADP
ajlm-843	90	9	a	a	DET
ajlm-843	90	10	television	television	NOUN
ajlm-843	90	11	and	and	CCONJ
ajlm-843	90	12	a	a	DET
ajlm-843	90	13	sound	sound	NOUN
ajlm-843	90	14	system	system	NOUN
ajlm-843	90	15	was	be	AUX
ajlm-843	90	16	made	make	VERB
ajlm-843	90	17	to	to	ADP
ajlm-843	90	18	the	the	DET
ajlm-843	90	19	hospital	hospital	NOUN
ajlm-843	90	20	management	management	NOUN
ajlm-843	90	21	.	.	PUNCT
ajlm-843	91	1	duty	duty	NOUN
ajlm-843	91	2	consciousness	consciousness	NOUN
ajlm-843	91	3	:	:	PUNCT
ajlm-843	91	4	concerning	concern	VERB
ajlm-843	91	5	duty	duty	NOUN
ajlm-843	91	6	consciousness	consciousness	NOUN
ajlm-843	91	7	,	,	PUNCT
ajlm-843	91	8	clinicians	clinician	NOUN
ajlm-843	91	9	commented	comment	VERB
ajlm-843	91	10	on	on	ADP
ajlm-843	91	11	lateness	lateness	NOUN
ajlm-843	91	12	to	to	AUX
ajlm-843	91	13	work	work	VERB
ajlm-843	91	14	and	and	CCONJ
ajlm-843	91	15	ineffective	ineffective	ADJ
ajlm-843	91	16	presence	presence	NOUN
ajlm-843	91	17	at	at	ADP
ajlm-843	91	18	the	the	DET
ajlm-843	91	19	duty	duty	NOUN
ajlm-843	91	20	post	post	NOUN
ajlm-843	91	21	.	.	PUNCT
ajlm-843	92	1	although	although	SCONJ
ajlm-843	92	2	the	the	DET
ajlm-843	92	3	hospital	hospital	NOUN
ajlm-843	92	4	had	have	VERB
ajlm-843	92	5	a	a	DET
ajlm-843	92	6	biometric	biometric	ADJ
ajlm-843	92	7	time	time	NOUN
ajlm-843	92	8	clock	clock	NOUN
ajlm-843	92	9	system	system	NOUN
ajlm-843	92	10	that	that	PRON
ajlm-843	92	11	was	be	AUX
ajlm-843	92	12	used	use	VERB
ajlm-843	92	13	to	to	PART
ajlm-843	92	14	monitor	monitor	VERB
ajlm-843	92	15	staff	staff	NOUN
ajlm-843	92	16	attendance	attendance	NOUN
ajlm-843	92	17	,	,	PUNCT
ajlm-843	92	18	the	the	DET
ajlm-843	92	19	details	detail	NOUN
ajlm-843	92	20	were	be	AUX
ajlm-843	92	21	evaluated	evaluate	VERB
ajlm-843	92	22	at	at	ADP
ajlm-843	92	23	the	the	DET
ajlm-843	92	24	end	end	NOUN
ajlm-843	92	25	of	of	ADP
ajlm-843	92	26	the	the	DET
ajlm-843	92	27	month	month	NOUN
ajlm-843	92	28	.	.	PUNCT
ajlm-843	93	1	thus	thus	ADV
ajlm-843	93	2	,	,	PUNCT
ajlm-843	93	3	the	the	DET
ajlm-843	93	4	effective	effective	ADJ
ajlm-843	93	5	presence	presence	NOUN
ajlm-843	93	6	of	of	ADP
ajlm-843	93	7	staff	staff	NOUN
ajlm-843	93	8	on	on	ADP
ajlm-843	93	9	duty	duty	NOUN
ajlm-843	93	10	was	be	AUX
ajlm-843	93	11	not	not	PART
ajlm-843	93	12	promptly	promptly	ADV
ajlm-843	93	13	monitored	monitor	VERB
ajlm-843	93	14	using	use	VERB
ajlm-843	93	15	the	the	DET
ajlm-843	93	16	biometric	biometric	ADJ
ajlm-843	93	17	system	system	NOUN
ajlm-843	93	18	.	.	PUNCT
ajlm-843	94	1	for	for	ADP
ajlm-843	94	2	corrective	corrective	ADJ
ajlm-843	94	3	actions	action	NOUN
ajlm-843	94	4	,	,	PUNCT
ajlm-843	94	5	the	the	DET
ajlm-843	94	6	laboratory	laboratory	NOUN
ajlm-843	94	7	staff	staff	NOUN
ajlm-843	94	8	were	be	AUX
ajlm-843	94	9	cautioned	caution	VERB
ajlm-843	94	10	about	about	ADP
ajlm-843	94	11	having	have	VERB
ajlm-843	94	12	a	a	DET
ajlm-843	94	13	poor	poor	ADJ
ajlm-843	94	14	attitude	attitude	NOUN
ajlm-843	94	15	and	and	CCONJ
ajlm-843	94	16	an	an	DET
ajlm-843	94	17	attendance	attendance	NOUN
ajlm-843	94	18	register	register	NOUN
ajlm-843	94	19	was	be	AUX
ajlm-843	94	20	introduced	introduce	VERB
ajlm-843	94	21	in	in	ADP
ajlm-843	94	22	the	the	DET
ajlm-843	94	23	laboratory	laboratory	NOUN
ajlm-843	94	24	by	by	ADP
ajlm-843	94	25	the	the	DET
ajlm-843	94	26	laboratory	laboratory	NOUN
ajlm-843	94	27	management	management	NOUN
ajlm-843	94	28	.	.	PUNCT
ajlm-843	95	1	approach	approach	NOUN
ajlm-843	95	2	:	:	PUNCT
ajlm-843	95	3	for	for	ADP
ajlm-843	95	4	approach	approach	NOUN
ajlm-843	95	5	,	,	PUNCT
ajlm-843	95	6	clinicians	clinician	NOUN
ajlm-843	95	7	identified	identify	VERB
ajlm-843	95	8	as	as	ADP
ajlm-843	95	9	challenges	challenge	NOUN
ajlm-843	95	10	the	the	DET
ajlm-843	95	11	lack	lack	NOUN
ajlm-843	95	12	of	of	ADP
ajlm-843	95	13	politeness	politeness	NOUN
ajlm-843	95	14	of	of	ADP
ajlm-843	95	15	laboratory	laboratory	NOUN
ajlm-843	95	16	staff	staff	NOUN
ajlm-843	95	17	and	and	CCONJ
ajlm-843	95	18	inadequate	inadequate	ADJ
ajlm-843	95	19	explanations	explanation	NOUN
ajlm-843	95	20	to	to	ADP
ajlm-843	95	21	patients	patient	NOUN
ajlm-843	95	22	or	or	CCONJ
ajlm-843	95	23	clinicians	clinician	NOUN
ajlm-843	95	24	.	.	PUNCT
ajlm-843	96	1	for	for	ADP
ajlm-843	96	2	corrective	corrective	ADJ
ajlm-843	96	3	actions	action	NOUN
ajlm-843	96	4	,	,	PUNCT
ajlm-843	96	5	the	the	DET
ajlm-843	96	6	laboratory	laboratory	NOUN
ajlm-843	96	7	staff	staff	NOUN
ajlm-843	96	8	were	be	AUX
ajlm-843	96	9	cautioned	caution	VERB
ajlm-843	96	10	about	about	ADP
ajlm-843	96	11	having	have	VERB
ajlm-843	96	12	a	a	DET
ajlm-843	96	13	poor	poor	ADJ
ajlm-843	96	14	attitude	attitude	NOUN
ajlm-843	96	15	and	and	CCONJ
ajlm-843	96	16	re	re	VERB
ajlm-843	96	17	-	-	VERB
ajlm-843	96	18	trained	train	VERB
ajlm-843	96	19	on	on	ADP
ajlm-843	96	20	the	the	DET
ajlm-843	96	21	importance	importance	NOUN
ajlm-843	96	22	of	of	ADP
ajlm-843	96	23	good	good	ADJ
ajlm-843	96	24	customer	customer	NOUN
ajlm-843	96	25	service	service	NOUN
ajlm-843	96	26	.	.	PUNCT
ajlm-843	97	1	issuing	issue	VERB
ajlm-843	97	2	of	of	ADP
ajlm-843	97	3	results	result	NOUN
ajlm-843	97	4	:	:	PUNCT
ajlm-843	97	5	clinicians	clinician	NOUN
ajlm-843	97	6	identified	identify	VERB
ajlm-843	97	7	inadequate	inadequate	ADJ
ajlm-843	97	8	follow	follow	NOUN
ajlm-843	97	9	-	-	PUNCT
ajlm-843	97	10	up	up	NOUN
ajlm-843	97	11	on	on	ADP
ajlm-843	97	12	pending	pende	VERB
ajlm-843	97	13	results	result	NOUN
ajlm-843	97	14	and	and	CCONJ
ajlm-843	97	15	delay	delay	VERB
ajlm-843	97	16	in	in	ADP
ajlm-843	97	17	the	the	DET
ajlm-843	97	18	dispatch	dispatch	NOUN
ajlm-843	97	19	of	of	ADP
ajlm-843	97	20	some	some	DET
ajlm-843	97	21	results	result	NOUN
ajlm-843	97	22	,	,	PUNCT
ajlm-843	97	23	especially	especially	ADV
ajlm-843	97	24	for	for	ADP
ajlm-843	97	25	patients	patient	NOUN
ajlm-843	97	26	admitted	admit	VERB
ajlm-843	97	27	in	in	ADP
ajlm-843	97	28	the	the	DET
ajlm-843	97	29	wards	ward	NOUN
ajlm-843	97	30	,	,	PUNCT
ajlm-843	97	31	as	as	ADP
ajlm-843	97	32	the	the	DET
ajlm-843	97	33	main	main	ADJ
ajlm-843	97	34	challenges	challenge	NOUN
ajlm-843	97	35	.	.	PUNCT
ajlm-843	98	1	for	for	ADP
ajlm-843	98	2	corrective	corrective	ADJ
ajlm-843	98	3	actions	action	NOUN
ajlm-843	98	4	,	,	PUNCT
ajlm-843	98	5	the	the	DET
ajlm-843	98	6	laboratory	laboratory	NOUN
ajlm-843	98	7	staff	staff	NOUN
ajlm-843	98	8	were	be	AUX
ajlm-843	98	9	cautioned	caution	VERB
ajlm-843	98	10	about	about	ADP
ajlm-843	98	11	having	have	VERB
ajlm-843	98	12	a	a	DET
ajlm-843	98	13	poor	poor	ADJ
ajlm-843	98	14	attitude	attitude	NOUN
ajlm-843	98	15	,	,	PUNCT
ajlm-843	98	16	the	the	DET
ajlm-843	98	17	laboratory	laboratory	NOUN
ajlm-843	98	18	management	management	NOUN
ajlm-843	98	19	regularly	regularly	ADV
ajlm-843	98	20	made	make	VERB
ajlm-843	98	21	supervision	supervision	NOUN
ajlm-843	98	22	tours	tour	NOUN
ajlm-843	98	23	around	around	ADP
ajlm-843	98	24	the	the	DET
ajlm-843	98	25	wards	ward	NOUN
ajlm-843	98	26	to	to	PART
ajlm-843	98	27	monitor	monitor	VERB
ajlm-843	98	28	the	the	DET
ajlm-843	98	29	activities	activity	NOUN
ajlm-843	98	30	of	of	ADP
ajlm-843	98	31	the	the	DET
ajlm-843	98	32	laboratory	laboratory	NOUN
ajlm-843	98	33	,	,	PUNCT
ajlm-843	98	34	and	and	CCONJ
ajlm-843	98	35	the	the	DET
ajlm-843	98	36	results	result	NOUN
ajlm-843	98	37	dispatch	dispatch	NOUN
ajlm-843	98	38	registers	register	NOUN
ajlm-843	98	39	were	be	AUX
ajlm-843	98	40	monitored	monitor	VERB
ajlm-843	98	41	daily	daily	ADV
ajlm-843	98	42	.	.	PUNCT
ajlm-843	99	1	specimen	speciman	NOUN
ajlm-843	99	2	collection	collection	NOUN
ajlm-843	99	3	:	:	PUNCT
ajlm-843	99	4	for	for	ADP
ajlm-843	99	5	specimen	speciman	NOUN
ajlm-843	99	6	collection	collection	NOUN
ajlm-843	99	7	,	,	PUNCT
ajlm-843	99	8	clinicians	clinician	NOUN
ajlm-843	99	9	reported	report	VERB
ajlm-843	99	10	poor	poor	ADJ
ajlm-843	99	11	patient	patient	ADJ
ajlm-843	99	12	consent	consent	NOUN
ajlm-843	99	13	,	,	PUNCT
ajlm-843	99	14	poor	poor	ADJ
ajlm-843	99	15	venepuncture	venepuncture	NOUN
ajlm-843	99	16	,	,	PUNCT
ajlm-843	99	17	many	many	ADJ
ajlm-843	99	18	specimen	speciman	NOUN
ajlm-843	99	19	rejections	rejection	NOUN
ajlm-843	99	20	and	and	CCONJ
ajlm-843	99	21	task	task	NOUN
ajlm-843	99	22	shifting	shift	VERB
ajlm-843	99	23	(	(	PUNCT
ajlm-843	99	24	laboratory	laboratory	NOUN
ajlm-843	99	25	phlebotomist	phlebotomist	NOUN
ajlm-843	99	26	to	to	ADP
ajlm-843	99	27	nurses	nurse	NOUN
ajlm-843	99	28	for	for	ADP
ajlm-843	99	29	patients	patient	NOUN
ajlm-843	99	30	admitted	admit	VERB
ajlm-843	99	31	in	in	ADP
ajlm-843	99	32	the	the	DET
ajlm-843	99	33	wards	ward	NOUN
ajlm-843	99	34	)	)	PUNCT
ajlm-843	99	35	as	as	ADP
ajlm-843	99	36	challenges	challenge	NOUN
ajlm-843	99	37	.	.	PUNCT
ajlm-843	100	1	for	for	ADP
ajlm-843	100	2	corrective	corrective	ADJ
ajlm-843	100	3	actions	action	NOUN
ajlm-843	100	4	,	,	PUNCT
ajlm-843	100	5	the	the	DET
ajlm-843	100	6	laboratory	laboratory	NOUN
ajlm-843	100	7	staff	staff	NOUN
ajlm-843	100	8	and	and	CCONJ
ajlm-843	100	9	clinicians	clinician	NOUN
ajlm-843	100	10	were	be	AUX
ajlm-843	100	11	educated	educate	VERB
ajlm-843	100	12	and	and	CCONJ
ajlm-843	100	13	trained	train	VERB
ajlm-843	100	14	on	on	ADP
ajlm-843	100	15	the	the	DET
ajlm-843	100	16	specimen	speciman	NOUN
ajlm-843	100	17	collection	collection	NOUN
ajlm-843	100	18	procedures	procedure	NOUN
ajlm-843	100	19	and	and	CCONJ
ajlm-843	100	20	the	the	DET
ajlm-843	100	21	need	need	NOUN
ajlm-843	100	22	for	for	ADP
ajlm-843	100	23	proper	proper	ADJ
ajlm-843	100	24	specimen	speciman	NOUN
ajlm-843	100	25	collection	collection	NOUN
ajlm-843	100	26	.	.	PUNCT
ajlm-843	101	1	communication	communication	NOUN
ajlm-843	101	2	:	:	PUNCT
ajlm-843	101	3	for	for	ADP
ajlm-843	101	4	communication	communication	NOUN
ajlm-843	101	5	,	,	PUNCT
ajlm-843	101	6	clinicians	clinician	NOUN
ajlm-843	101	7	identified	identify	VERB
ajlm-843	101	8	the	the	DET
ajlm-843	101	9	following	follow	VERB
ajlm-843	101	10	challenges	challenge	NOUN
ajlm-843	101	11	:	:	PUNCT
ajlm-843	101	12	an	an	DET
ajlm-843	101	13	inadequate	inadequate	ADJ
ajlm-843	101	14	explanation	explanation	NOUN
ajlm-843	101	15	of	of	ADP
ajlm-843	101	16	procedures	procedure	NOUN
ajlm-843	101	17	or	or	CCONJ
ajlm-843	101	18	difficulties	difficulty	NOUN
ajlm-843	101	19	and	and	CCONJ
ajlm-843	101	20	unavailability	unavailability	NOUN
ajlm-843	101	21	of	of	ADP
ajlm-843	101	22	laboratory	laboratory	NOUN
ajlm-843	101	23	information	information	NOUN
ajlm-843	101	24	(	(	PUNCT
ajlm-843	101	25	phone	phone	NOUN
ajlm-843	101	26	numbers	number	NOUN
ajlm-843	101	27	of	of	ADP
ajlm-843	101	28	some	some	PRON
ajlm-843	101	29	of	of	ADP
ajlm-843	101	30	the	the	DET
ajlm-843	101	31	laboratory	laboratory	NOUN
ajlm-843	101	32	managers	manager	NOUN
ajlm-843	101	33	and	and	CCONJ
ajlm-843	101	34	test	test	NOUN
ajlm-843	101	35	menu	menu	NOUN
ajlm-843	101	36	)	)	PUNCT
ajlm-843	101	37	to	to	ADP
ajlm-843	101	38	some	some	DET
ajlm-843	101	39	clinicians	clinician	NOUN
ajlm-843	101	40	.	.	PUNCT
ajlm-843	102	1	for	for	ADP
ajlm-843	102	2	corrective	corrective	ADJ
ajlm-843	102	3	actions	action	NOUN
ajlm-843	102	4	,	,	PUNCT
ajlm-843	102	5	adequate	adequate	ADJ
ajlm-843	102	6	information	information	NOUN
ajlm-843	102	7	on	on	ADP
ajlm-843	102	8	the	the	DET
ajlm-843	102	9	laboratory	laboratory	NOUN
ajlm-843	102	10	services	service	NOUN
ajlm-843	102	11	was	be	AUX
ajlm-843	102	12	provided	provide	VERB
ajlm-843	102	13	and	and	CCONJ
ajlm-843	102	14	the	the	DET
ajlm-843	102	15	hospital	hospital	NOUN
ajlm-843	102	16	intercommunication	intercommunication	NOUN
ajlm-843	102	17	system	system	NOUN
ajlm-843	102	18	was	be	AUX
ajlm-843	102	19	maintained	maintain	VERB
ajlm-843	102	20	.	.	PUNCT
ajlm-843	103	1	response	response	NOUN
ajlm-843	103	2	to	to	ADP
ajlm-843	103	3	emergencies	emergency	NOUN
ajlm-843	103	4	:	:	PUNCT
ajlm-843	103	5	clinicians	clinician	NOUN
ajlm-843	103	6	identified	identify	VERB
ajlm-843	103	7	the	the	DET
ajlm-843	103	8	following	follow	VERB
ajlm-843	103	9	challenges	challenge	NOUN
ajlm-843	103	10	related	relate	VERB
ajlm-843	103	11	to	to	ADP
ajlm-843	103	12	response	response	NOUN
ajlm-843	103	13	to	to	ADP
ajlm-843	103	14	emergencies	emergency	NOUN
ajlm-843	103	15	:	:	PUNCT
ajlm-843	103	16	lack	lack	NOUN
ajlm-843	103	17	of	of	ADP
ajlm-843	103	18	respect	respect	NOUN
ajlm-843	103	19	for	for	ADP
ajlm-843	103	20	the	the	DET
ajlm-843	103	21	procedures	procedure	NOUN
ajlm-843	103	22	and	and	CCONJ
ajlm-843	103	23	waiting	wait	VERB
ajlm-843	103	24	time	time	NOUN
ajlm-843	103	25	for	for	ADP
ajlm-843	103	26	emergency	emergency	NOUN
ajlm-843	103	27	requests	request	NOUN
ajlm-843	103	28	.	.	PUNCT
ajlm-843	104	1	for	for	ADP
ajlm-843	104	2	corrective	corrective	ADJ
ajlm-843	104	3	actions	action	NOUN
ajlm-843	104	4	,	,	PUNCT
ajlm-843	104	5	laboratory	laboratory	NOUN
ajlm-843	104	6	staff	staff	NOUN
ajlm-843	104	7	were	be	AUX
ajlm-843	104	8	cautioned	caution	VERB
ajlm-843	104	9	about	about	ADP
ajlm-843	104	10	having	have	VERB
ajlm-843	104	11	a	a	DET
ajlm-843	104	12	poor	poor	ADJ
ajlm-843	104	13	attitude	attitude	NOUN
ajlm-843	104	14	towards	towards	ADP
ajlm-843	104	15	work	work	NOUN
ajlm-843	104	16	,	,	PUNCT
ajlm-843	104	17	clinicians	clinician	NOUN
ajlm-843	104	18	were	be	AUX
ajlm-843	104	19	oriented	orient	VERB
ajlm-843	104	20	on	on	ADP
ajlm-843	104	21	the	the	DET
ajlm-843	104	22	procedure	procedure	NOUN
ajlm-843	104	23	for	for	ADP
ajlm-843	104	24	handling	handle	VERB
ajlm-843	104	25	emergency	emergency	NOUN
ajlm-843	104	26	requests	request	NOUN
ajlm-843	104	27	,	,	PUNCT
ajlm-843	104	28	emergency	emergency	NOUN
ajlm-843	104	29	requests	request	NOUN
ajlm-843	104	30	were	be	AUX
ajlm-843	104	31	tracked	track	VERB
ajlm-843	104	32	to	to	PART
ajlm-843	104	33	monitor	monitor	VERB
ajlm-843	104	34	waiting	waiting	NOUN
ajlm-843	104	35	times	time	NOUN
ajlm-843	104	36	and	and	CCONJ
ajlm-843	104	37	laboratory	laboratory	NOUN
ajlm-843	104	38	staff	staff	NOUN
ajlm-843	104	39	were	be	AUX
ajlm-843	104	40	cautioned	caution	VERB
ajlm-843	104	41	about	about	ADP
ajlm-843	104	42	the	the	DET
ajlm-843	104	43	need	need	NOUN
ajlm-843	104	44	for	for	ADP
ajlm-843	104	45	adequate	adequate	ADJ
ajlm-843	104	46	communication	communication	NOUN
ajlm-843	104	47	.	.	PUNCT
ajlm-843	105	1	discussion	discussion	NOUN
ajlm-843	105	2	the	the	DET
ajlm-843	105	3	purpose	purpose	NOUN
ajlm-843	105	4	of	of	ADP
ajlm-843	105	5	this	this	DET
ajlm-843	105	6	study	study	NOUN
ajlm-843	105	7	was	be	AUX
ajlm-843	105	8	to	to	PART
ajlm-843	105	9	assess	assess	VERB
ajlm-843	105	10	clinicians	clinician	NOUN
ajlm-843	105	11	’	'	PUNCT
ajlm-843	105	12	satisfaction	satisfaction	NOUN
ajlm-843	105	13	,	,	PUNCT
ajlm-843	105	14	identify	identify	VERB
ajlm-843	105	15	what	what	PRON
ajlm-843	105	16	challenges	challenge	VERB
ajlm-843	105	17	clinicians	clinician	NOUN
ajlm-843	105	18	faced	face	VERB
ajlm-843	105	19	when	when	SCONJ
ajlm-843	105	20	accessing	access	VERB
ajlm-843	105	21	laboratory	laboratory	NOUN
ajlm-843	105	22	services	service	NOUN
ajlm-843	105	23	,	,	PUNCT
ajlm-843	105	24	identify	identify	VERB
ajlm-843	105	25	corrective	corrective	ADJ
ajlm-843	105	26	actions	action	NOUN
ajlm-843	105	27	implemented	implement	VERB
ajlm-843	105	28	in	in	ADP
ajlm-843	105	29	response	response	NOUN
ajlm-843	105	30	to	to	ADP
ajlm-843	105	31	those	those	DET
ajlm-843	105	32	challenges	challenge	NOUN
ajlm-843	105	33	and	and	CCONJ
ajlm-843	105	34	document	document	NOUN
ajlm-843	105	35	changes	change	NOUN
ajlm-843	105	36	in	in	ADP
ajlm-843	105	37	satisfaction	satisfaction	NOUN
ajlm-843	105	38	.	.	PUNCT
ajlm-843	106	1	a	a	DET
ajlm-843	106	2	good	good	ADJ
ajlm-843	106	3	response	response	NOUN
ajlm-843	106	4	rate16	rate16	NOUN
ajlm-843	106	5	was	be	AUX
ajlm-843	106	6	registered	register	VERB
ajlm-843	106	7	for	for	ADP
ajlm-843	106	8	both	both	DET
ajlm-843	106	9	surveys	survey	NOUN
ajlm-843	106	10	,	,	PUNCT
ajlm-843	106	11	which	which	PRON
ajlm-843	106	12	was	be	AUX
ajlm-843	106	13	attributed	attribute	VERB
ajlm-843	106	14	to	to	ADP
ajlm-843	106	15	the	the	DET
ajlm-843	106	16	fact	fact	NOUN
ajlm-843	106	17	that	that	SCONJ
ajlm-843	106	18	most	most	ADJ
ajlm-843	106	19	of	of	ADP
ajlm-843	106	20	the	the	DET
ajlm-843	106	21	questionnaires	questionnaire	NOUN
ajlm-843	106	22	were	be	AUX
ajlm-843	106	23	issued	issue	VERB
ajlm-843	106	24	to	to	ADP
ajlm-843	106	25	the	the	DET
ajlm-843	106	26	respondents	respondent	NOUN
ajlm-843	106	27	(	(	PUNCT
ajlm-843	106	28	clinicians	clinician	NOUN
ajlm-843	106	29	)	)	PUNCT
ajlm-843	106	30	during	during	ADP
ajlm-843	106	31	hospital	hospital	NOUN
ajlm-843	106	32	coordination	coordination	NOUN
ajlm-843	106	33	meetings	meeting	NOUN
ajlm-843	106	34	,	,	PUNCT
ajlm-843	106	35	where	where	SCONJ
ajlm-843	106	36	almost	almost	ADV
ajlm-843	106	37	all	all	PRON
ajlm-843	106	38	of	of	ADP
ajlm-843	106	39	the	the	DET
ajlm-843	106	40	respondents	respondent	NOUN
ajlm-843	106	41	were	be	AUX
ajlm-843	106	42	present	present	ADJ
ajlm-843	106	43	and	and	CCONJ
ajlm-843	106	44	the	the	DET
ajlm-843	106	45	responses	response	NOUN
ajlm-843	106	46	were	be	AUX
ajlm-843	106	47	collected	collect	VERB
ajlm-843	106	48	at	at	ADP
ajlm-843	106	49	the	the	DET
ajlm-843	106	50	end	end	NOUN
ajlm-843	106	51	of	of	ADP
ajlm-843	106	52	the	the	DET
ajlm-843	106	53	meeting	meeting	NOUN
ajlm-843	106	54	.	.	PUNCT
ajlm-843	107	1	for	for	ADP
ajlm-843	107	2	both	both	DET
ajlm-843	107	3	surveys	survey	NOUN
ajlm-843	107	4	,	,	PUNCT
ajlm-843	107	5	some	some	PRON
ajlm-843	107	6	of	of	ADP
ajlm-843	107	7	the	the	DET
ajlm-843	107	8	questionnaires	questionnaire	NOUN
ajlm-843	107	9	administered	administer	VERB
ajlm-843	107	10	to	to	ADP
ajlm-843	107	11	clinicians	clinician	NOUN
ajlm-843	107	12	at	at	ADP
ajlm-843	107	13	their	their	PRON
ajlm-843	107	14	offices	office	NOUN
ajlm-843	107	15	were	be	AUX
ajlm-843	107	16	not	not	PART
ajlm-843	107	17	returned	return	VERB
ajlm-843	107	18	.	.	PUNCT
ajlm-843	108	1	respondents	respondent	NOUN
ajlm-843	108	2	knew	know	VERB
ajlm-843	108	3	the	the	DET
ajlm-843	108	4	surveys	survey	NOUN
ajlm-843	108	5	were	be	AUX
ajlm-843	108	6	routine	routine	ADJ
ajlm-843	108	7	and	and	CCONJ
ajlm-843	108	8	that	that	SCONJ
ajlm-843	108	9	they	they	PRON
ajlm-843	108	10	were	be	AUX
ajlm-843	108	11	an	an	DET
ajlm-843	108	12	avenue	avenue	NOUN
ajlm-843	108	13	for	for	SCONJ
ajlm-843	108	14	them	they	PRON
ajlm-843	108	15	to	to	PART
ajlm-843	108	16	give	give	VERB
ajlm-843	108	17	their	their	PRON
ajlm-843	108	18	feedback	feedback	NOUN
ajlm-843	108	19	,	,	PUNCT
ajlm-843	108	20	express	express	VERB
ajlm-843	108	21	their	their	PRON
ajlm-843	108	22	challenges	challenge	NOUN
ajlm-843	108	23	and	and	CCONJ
ajlm-843	108	24	make	make	VERB
ajlm-843	108	25	proposals	proposal	NOUN
ajlm-843	108	26	for	for	ADP
ajlm-843	108	27	the	the	DET
ajlm-843	108	28	improvement	improvement	NOUN
ajlm-843	108	29	of	of	ADP
ajlm-843	108	30	the	the	DET
ajlm-843	108	31	laboratory	laboratory	NOUN
ajlm-843	108	32	services.8	services.8	PROPN
ajlm-843	108	33	the	the	DET
ajlm-843	108	34	dissatisfaction	dissatisfaction	NOUN
ajlm-843	108	35	rate	rate	NOUN
ajlm-843	108	36	in	in	ADP
ajlm-843	108	37	relation	relation	NOUN
ajlm-843	108	38	to	to	ADP
ajlm-843	108	39	waiting	wait	VERB
ajlm-843	108	40	time	time	NOUN
ajlm-843	108	41	in	in	ADP
ajlm-843	108	42	the	the	DET
ajlm-843	108	43	march	march	PROPN
ajlm-843	108	44	2017	2017	NUM
ajlm-843	108	45	survey	survey	NOUN
ajlm-843	108	46	was	be	AUX
ajlm-843	108	47	the	the	DET
ajlm-843	108	48	highest	high	ADJ
ajlm-843	108	49	.	.	PUNCT
ajlm-843	109	1	although	although	SCONJ
ajlm-843	109	2	the	the	DET
ajlm-843	109	3	laboratory	laboratory	NOUN
ajlm-843	109	4	had	have	VERB
ajlm-843	109	5	an	an	DET
ajlm-843	109	6	advanced	advanced	ADJ
ajlm-843	109	7	quality	quality	NOUN
ajlm-843	109	8	management	management	NOUN
ajlm-843	109	9	system	system	NOUN
ajlm-843	109	10	in	in	ADP
ajlm-843	109	11	place	place	NOUN
ajlm-843	109	12	for	for	ADP
ajlm-843	109	13	the	the	DET
ajlm-843	109	14	management	management	NOUN
ajlm-843	109	15	of	of	ADP
ajlm-843	109	16	patients	patient	NOUN
ajlm-843	109	17	,	,	PUNCT
ajlm-843	109	18	the	the	DET
ajlm-843	109	19	system	system	NOUN
ajlm-843	109	20	was	be	AUX
ajlm-843	109	21	not	not	PART
ajlm-843	109	22	respected	respect	VERB
ajlm-843	109	23	by	by	ADP
ajlm-843	109	24	the	the	DET
ajlm-843	109	25	laboratory	laboratory	NOUN
ajlm-843	109	26	staff	staff	NOUN
ajlm-843	109	27	.	.	PUNCT
ajlm-843	110	1	in	in	ADP
ajlm-843	110	2	addition	addition	NOUN
ajlm-843	110	3	,	,	PUNCT
ajlm-843	110	4	the	the	DET
ajlm-843	110	5	absence	absence	NOUN
ajlm-843	110	6	of	of	ADP
ajlm-843	110	7	the	the	DET
ajlm-843	110	8	hospital	hospital	NOUN
ajlm-843	110	9	intercommunication	intercommunication	NOUN
ajlm-843	110	10	system	system	NOUN
ajlm-843	110	11	affected	affect	VERB
ajlm-843	110	12	the	the	DET
ajlm-843	110	13	flow	flow	NOUN
ajlm-843	110	14	of	of	ADP
ajlm-843	110	15	information	information	NOUN
ajlm-843	110	16	from	from	ADP
ajlm-843	110	17	the	the	DET
ajlm-843	110	18	laboratory	laboratory	NOUN
ajlm-843	110	19	to	to	ADP
ajlm-843	110	20	the	the	DET
ajlm-843	110	21	wards	ward	NOUN
ajlm-843	110	22	and	and	CCONJ
ajlm-843	110	23	clinicians	clinician	NOUN
ajlm-843	110	24	.	.	PUNCT
ajlm-843	111	1	due	due	ADP
ajlm-843	111	2	to	to	ADP
ajlm-843	111	3	the	the	DET
ajlm-843	111	4	implementation	implementation	NOUN
ajlm-843	111	5	of	of	ADP
ajlm-843	111	6	some	some	PRON
ajlm-843	111	7	of	of	ADP
ajlm-843	111	8	the	the	DET
ajlm-843	111	9	corrective	corrective	ADJ
ajlm-843	111	10	actions	action	NOUN
ajlm-843	111	11	,	,	PUNCT
ajlm-843	111	12	there	there	PRON
ajlm-843	111	13	was	be	VERB
ajlm-843	111	14	a	a	DET
ajlm-843	111	15	significant	significant	ADJ
ajlm-843	111	16	reduction	reduction	NOUN
ajlm-843	111	17	in	in	ADP
ajlm-843	111	18	the	the	DET
ajlm-843	111	19	dissatisfaction	dissatisfaction	NOUN
ajlm-843	111	20	rate	rate	NOUN
ajlm-843	111	21	concerning	concern	VERB
ajlm-843	111	22	waiting	wait	VERB
ajlm-843	111	23	time	time	NOUN
ajlm-843	111	24	on	on	ADP
ajlm-843	111	25	the	the	DET
ajlm-843	111	26	november	november	PROPN
ajlm-843	111	27	2017	2017	NUM
ajlm-843	111	28	survey	survey	NOUN
ajlm-843	111	29	.	.	PUNCT
ajlm-843	112	1	the	the	DET
ajlm-843	112	2	clinicians	clinician	NOUN
ajlm-843	112	3	(	(	PUNCT
ajlm-843	112	4	especially	especially	ADV
ajlm-843	112	5	those	those	PRON
ajlm-843	112	6	newly	newly	ADV
ajlm-843	112	7	hired	hire	VERB
ajlm-843	112	8	)	)	PUNCT
ajlm-843	112	9	created	create	VERB
ajlm-843	112	10	greater	great	ADJ
ajlm-843	112	11	awareness	awareness	NOUN
ajlm-843	112	12	of	of	ADP
ajlm-843	112	13	the	the	DET
ajlm-843	112	14	activities	activity	NOUN
ajlm-843	112	15	and	and	CCONJ
ajlm-843	112	16	relationships	relationship	NOUN
ajlm-843	112	17	between	between	ADP
ajlm-843	112	18	clinicians	clinician	NOUN
ajlm-843	112	19	and	and	CCONJ
ajlm-843	112	20	the	the	DET
ajlm-843	112	21	laboratory	laboratory	NOUN
ajlm-843	112	22	.	.	PUNCT
ajlm-843	113	1	they	they	PRON
ajlm-843	113	2	understood	understand	VERB
ajlm-843	113	3	why	why	SCONJ
ajlm-843	113	4	the	the	DET
ajlm-843	113	5	waiting	waiting	NOUN
ajlm-843	113	6	time	time	NOUN
ajlm-843	113	7	of	of	ADP
ajlm-843	113	8	some	some	DET
ajlm-843	113	9	tests	test	NOUN
ajlm-843	113	10	were	be	AUX
ajlm-843	113	11	longer	long	ADJ
ajlm-843	113	12	than	than	ADP
ajlm-843	113	13	others	other	NOUN
ajlm-843	113	14	and	and	CCONJ
ajlm-843	113	15	could	could	AUX
ajlm-843	113	16	,	,	PUNCT
ajlm-843	113	17	in	in	ADP
ajlm-843	113	18	turn	turn	NOUN
ajlm-843	113	19	,	,	PUNCT
ajlm-843	113	20	inform	inform	VERB
ajlm-843	113	21	their	their	PRON
ajlm-843	113	22	patients	patient	NOUN
ajlm-843	113	23	.	.	PUNCT
ajlm-843	114	1	furthermore	furthermore	ADV
ajlm-843	114	2	,	,	PUNCT
ajlm-843	114	3	the	the	DET
ajlm-843	114	4	maintenance	maintenance	NOUN
ajlm-843	114	5	of	of	ADP
ajlm-843	114	6	the	the	DET
ajlm-843	114	7	hospital	hospital	NOUN
ajlm-843	114	8	intercommunication	intercommunication	NOUN
ajlm-843	114	9	system	system	NOUN
ajlm-843	114	10	strengthened	strengthen	VERB
ajlm-843	114	11	communication	communication	NOUN
ajlm-843	114	12	between	between	ADP
ajlm-843	114	13	the	the	DET
ajlm-843	114	14	laboratory	laboratory	NOUN
ajlm-843	114	15	and	and	CCONJ
ajlm-843	114	16	clinicians	clinician	NOUN
ajlm-843	114	17	.	.	PUNCT
ajlm-843	115	1	similar	similar	ADJ
ajlm-843	115	2	dissatisfaction	dissatisfaction	NOUN
ajlm-843	115	3	rates	rate	NOUN
ajlm-843	115	4	have	have	AUX
ajlm-843	115	5	also	also	ADV
ajlm-843	115	6	been	be	AUX
ajlm-843	115	7	identified	identify	VERB
ajlm-843	115	8	in	in	ADP
ajlm-843	115	9	many	many	ADJ
ajlm-843	115	10	other	other	ADJ
ajlm-843	115	11	studies	study	NOUN
ajlm-843	115	12	.	.	PUNCT
ajlm-843	116	1	oja	oja	PROPN
ajlm-843	116	2	et	et	PROPN
ajlm-843	116	3	al	al	PROPN
ajlm-843	116	4	.	.	PROPN
ajlm-843	116	5	,	,	PUNCT
ajlm-843	116	6	reported	report	VERB
ajlm-843	116	7	a	a	DET
ajlm-843	116	8	dissatisfactory	dissatisfactory	ADJ
ajlm-843	116	9	score	score	NOUN
ajlm-843	116	10	for	for	ADP
ajlm-843	116	11	waiting	wait	VERB
ajlm-843	116	12	time	time	NOUN
ajlm-843	116	13	by	by	ADP
ajlm-843	116	14	clinicians	clinician	NOUN
ajlm-843	116	15	in	in	ADP
ajlm-843	116	16	a	a	DET
ajlm-843	116	17	study	study	NOUN
ajlm-843	116	18	in	in	ADP
ajlm-843	116	19	finland.8	finland.8	PROPN
ajlm-843	116	20	they	they	PRON
ajlm-843	116	21	attributed	attribute	VERB
ajlm-843	116	22	this	this	PRON
ajlm-843	116	23	to	to	ADP
ajlm-843	116	24	inadequate	inadequate	ADJ
ajlm-843	116	25	information	information	NOUN
ajlm-843	116	26	about	about	ADP
ajlm-843	116	27	the	the	DET
ajlm-843	116	28	waiting	waiting	NOUN
ajlm-843	116	29	time	time	NOUN
ajlm-843	116	30	of	of	ADP
ajlm-843	116	31	emergency	emergency	NOUN
ajlm-843	116	32	requests	request	NOUN
ajlm-843	116	33	,	,	PUNCT
ajlm-843	116	34	lack	lack	NOUN
ajlm-843	116	35	of	of	ADP
ajlm-843	116	36	respect	respect	NOUN
ajlm-843	116	37	for	for	ADP
ajlm-843	116	38	procedures	procedure	NOUN
ajlm-843	116	39	for	for	ADP
ajlm-843	116	40	emergency	emergency	NOUN
ajlm-843	116	41	requests	request	NOUN
ajlm-843	116	42	and	and	CCONJ
ajlm-843	116	43	high	high	ADJ
ajlm-843	116	44	prices	price	NOUN
ajlm-843	116	45	for	for	ADP
ajlm-843	116	46	emergency	emergency	NOUN
ajlm-843	116	47	tests.8	tests.8	PROPN
ajlm-843	116	48	for	for	ADP
ajlm-843	116	49	corrective	corrective	ADJ
ajlm-843	116	50	action	action	NOUN
ajlm-843	116	51	,	,	PUNCT
ajlm-843	116	52	the	the	DET
ajlm-843	116	53	laboratory	laboratory	NOUN
ajlm-843	116	54	informed	inform	VERB
ajlm-843	116	55	the	the	DET
ajlm-843	116	56	clinicians	clinician	NOUN
ajlm-843	116	57	about	about	ADP
ajlm-843	116	58	the	the	DET
ajlm-843	116	59	waiting	waiting	NOUN
ajlm-843	116	60	time	time	NOUN
ajlm-843	116	61	and	and	CCONJ
ajlm-843	116	62	advised	advise	VERB
ajlm-843	116	63	them	they	PRON
ajlm-843	116	64	to	to	PART
ajlm-843	116	65	order	order	VERB
ajlm-843	116	66	emergency	emergency	NOUN
ajlm-843	116	67	tests	test	NOUN
ajlm-843	116	68	for	for	ADP
ajlm-843	116	69	emergency	emergency	NOUN
ajlm-843	116	70	cases.8	cases.8	PROPN
ajlm-843	116	71	steindel	steindel	NOUN
ajlm-843	116	72	and	and	CCONJ
ajlm-843	116	73	howanitz	howanitz	NOUN
ajlm-843	116	74	in	in	ADP
ajlm-843	116	75	a	a	DET
ajlm-843	116	76	survey	survey	NOUN
ajlm-843	116	77	of	of	ADP
ajlm-843	116	78	clinicians	clinician	NOUN
ajlm-843	116	79	in	in	ADP
ajlm-843	116	80	the	the	DET
ajlm-843	116	81	united	united	PROPN
ajlm-843	116	82	states	states	PROPN
ajlm-843	116	83	also	also	ADV
ajlm-843	116	84	reported	report	VERB
ajlm-843	116	85	low	low	ADJ
ajlm-843	116	86	satisfaction	satisfaction	NOUN
ajlm-843	116	87	rates	rate	NOUN
ajlm-843	116	88	for	for	ADP
ajlm-843	116	89	waiting	wait	VERB
ajlm-843	116	90	time.7	time.7	NOUN
ajlm-843	116	91	they	they	PRON
ajlm-843	116	92	observed	observe	VERB
ajlm-843	116	93	that	that	SCONJ
ajlm-843	116	94	the	the	DET
ajlm-843	116	95	waiting	waiting	NOUN
ajlm-843	116	96	time	time	NOUN
ajlm-843	116	97	for	for	ADP
ajlm-843	116	98	laboratory	laboratory	NOUN
ajlm-843	116	99	services	service	NOUN
ajlm-843	116	100	was	be	AUX
ajlm-843	116	101	too	too	ADV
ajlm-843	116	102	long	long	ADJ
ajlm-843	116	103	and	and	CCONJ
ajlm-843	116	104	the	the	DET
ajlm-843	116	105	clinicians	clinician	NOUN
ajlm-843	116	106	did	do	AUX
ajlm-843	116	107	not	not	PART
ajlm-843	116	108	consider	consider	VERB
ajlm-843	116	109	the	the	DET
ajlm-843	116	110	laboratory	laboratory	NOUN
ajlm-843	116	111	sensitive	sensitive	ADJ
ajlm-843	116	112	enough	enough	ADV
ajlm-843	116	113	to	to	PART
ajlm-843	116	114	handle	handle	VERB
ajlm-843	116	115	their	their	PRON
ajlm-843	116	116	emergency	emergency	NOUN
ajlm-843	116	117	requests.7	requests.7	VERB
ajlm-843	116	118	allen	allen	PROPN
ajlm-843	116	119	and	and	CCONJ
ajlm-843	116	120	harris19	harris19	PROPN
ajlm-843	116	121	and	and	CCONJ
ajlm-843	116	122	boyde	boyde	VERB
ajlm-843	116	123	et	et	PROPN
ajlm-843	116	124	al	al	PROPN
ajlm-843	116	125	.	.	PROPN
ajlm-843	116	126	,20	,20	PUNCT
ajlm-843	116	127	in	in	ADP
ajlm-843	116	128	the	the	DET
ajlm-843	116	129	united	united	PROPN
ajlm-843	116	130	kingdom	kingdom	PROPN
ajlm-843	116	131	also	also	ADV
ajlm-843	116	132	reported	report	VERB
ajlm-843	116	133	dissatisfactory	dissatisfactory	ADJ
ajlm-843	116	134	rates	rate	NOUN
ajlm-843	116	135	for	for	ADP
ajlm-843	116	136	waiting	wait	VERB
ajlm-843	116	137	time	time	NOUN
ajlm-843	116	138	by	by	ADP
ajlm-843	116	139	clinicians	clinician	NOUN
ajlm-843	116	140	.	.	PUNCT
ajlm-843	117	1	teklemariam	teklemariam	VERB
ajlm-843	117	2	et	et	PROPN
ajlm-843	117	3	al	al	PROPN
ajlm-843	117	4	.	.	PROPN
ajlm-843	117	5	reported	report	VERB
ajlm-843	117	6	a	a	DET
ajlm-843	117	7	satisfactory	satisfactory	ADJ
ajlm-843	117	8	score	score	NOUN
ajlm-843	117	9	for	for	ADP
ajlm-843	117	10	the	the	DET
ajlm-843	117	11	waiting	waiting	NOUN
ajlm-843	117	12	time	time	NOUN
ajlm-843	117	13	for	for	ADP
ajlm-843	117	14	notification	notification	NOUN
ajlm-843	117	15	of	of	ADP
ajlm-843	117	16	critical	critical	ADJ
ajlm-843	117	17	values	value	NOUN
ajlm-843	117	18	and	and	CCONJ
ajlm-843	117	19	timely	timely	ADJ
ajlm-843	117	20	results	result	NOUN
ajlm-843	117	21	for	for	ADP
ajlm-843	117	22	hiv	hiv	PROPN
ajlm-843	117	23	testing	testing	NOUN
ajlm-843	117	24	,	,	PUNCT
ajlm-843	117	25	but	but	CCONJ
ajlm-843	117	26	this	this	PRON
ajlm-843	117	27	was	be	AUX
ajlm-843	117	28	for	for	ADP
ajlm-843	117	29	a	a	DET
ajlm-843	117	30	single	single	ADJ
ajlm-843	117	31	test,9	test,9	NOUN
ajlm-843	117	32	whereas	whereas	SCONJ
ajlm-843	117	33	the	the	DET
ajlm-843	117	34	report	report	NOUN
ajlm-843	117	35	from	from	ADP
ajlm-843	117	36	our	our	PRON
ajlm-843	117	37	study	study	NOUN
ajlm-843	117	38	was	be	AUX
ajlm-843	117	39	for	for	ADP
ajlm-843	117	40	the	the	DET
ajlm-843	117	41	entire	entire	ADJ
ajlm-843	117	42	laboratory	laboratory	NOUN
ajlm-843	117	43	.	.	PUNCT
ajlm-843	118	1	zarbo	zarbo	PROPN
ajlm-843	118	2	et	et	PROPN
ajlm-843	118	3	al	al	PROPN
ajlm-843	118	4	.	.	PROPN
ajlm-843	118	5	and	and	CCONJ
ajlm-843	118	6	zarbo	zarbo	NOUN
ajlm-843	118	7	,	,	PUNCT
ajlm-843	118	8	in	in	ADP
ajlm-843	118	9	another	another	DET
ajlm-843	118	10	study	study	NOUN
ajlm-843	118	11	in	in	ADP
ajlm-843	118	12	the	the	DET
ajlm-843	118	13	united	united	PROPN
ajlm-843	118	14	states	states	PROPN
ajlm-843	118	15	,	,	PUNCT
ajlm-843	118	16	reported	report	VERB
ajlm-843	118	17	low	low	ADJ
ajlm-843	118	18	satisfaction	satisfaction	NOUN
ajlm-843	118	19	scores	score	NOUN
ajlm-843	118	20	by	by	ADP
ajlm-843	118	21	clinicians	clinician	NOUN
ajlm-843	118	22	that	that	PRON
ajlm-843	118	23	were	be	AUX
ajlm-843	118	24	related	relate	VERB
ajlm-843	118	25	to	to	ADP
ajlm-843	118	26	timeliness	timeliness	NOUN
ajlm-843	118	27	of	of	ADP
ajlm-843	118	28	reporting,11	reporting,11	NOUN
ajlm-843	118	29	,	,	PUNCT
ajlm-843	118	30	21	21	NUM
ajlm-843	118	31	and	and	CCONJ
ajlm-843	118	32	although	although	SCONJ
ajlm-843	118	33	corrective	corrective	ADJ
ajlm-843	118	34	actions	action	NOUN
ajlm-843	118	35	were	be	AUX
ajlm-843	118	36	implemented	implement	VERB
ajlm-843	118	37	in	in	ADP
ajlm-843	118	38	the	the	DET
ajlm-843	118	39	study	study	NOUN
ajlm-843	118	40	in	in	ADP
ajlm-843	118	41	finland	finland	PROPN
ajlm-843	118	42	,	,	PUNCT
ajlm-843	118	43	there	there	PRON
ajlm-843	118	44	was	be	VERB
ajlm-843	118	45	no	no	DET
ajlm-843	118	46	significant	significant	ADJ
ajlm-843	118	47	change	change	NOUN
ajlm-843	118	48	in	in	ADP
ajlm-843	118	49	the	the	DET
ajlm-843	118	50	dissatisfaction	dissatisfaction	NOUN
ajlm-843	118	51	rate	rate	NOUN
ajlm-843	118	52	.	.	PUNCT
ajlm-843	119	1	duty	duty	NOUN
ajlm-843	119	2	consciousness	consciousness	NOUN
ajlm-843	119	3	received	receive	VERB
ajlm-843	119	4	a	a	DET
ajlm-843	119	5	high	high	ADJ
ajlm-843	119	6	dissatisfaction	dissatisfaction	NOUN
ajlm-843	119	7	rate	rate	NOUN
ajlm-843	119	8	score	score	NOUN
ajlm-843	119	9	on	on	ADP
ajlm-843	119	10	the	the	DET
ajlm-843	119	11	march	march	PROPN
ajlm-843	119	12	2017	2017	NUM
ajlm-843	119	13	survey	survey	NOUN
ajlm-843	119	14	.	.	PUNCT
ajlm-843	120	1	the	the	DET
ajlm-843	120	2	corrective	corrective	ADJ
ajlm-843	120	3	actions	action	NOUN
ajlm-843	120	4	and	and	CCONJ
ajlm-843	120	5	the	the	DET
ajlm-843	120	6	introduction	introduction	NOUN
ajlm-843	120	7	of	of	ADP
ajlm-843	120	8	the	the	DET
ajlm-843	120	9	laboratory	laboratory	NOUN
ajlm-843	120	10	attendance	attendance	NOUN
ajlm-843	120	11	register	register	NOUN
ajlm-843	120	12	by	by	ADP
ajlm-843	120	13	the	the	DET
ajlm-843	120	14	laboratory	laboratory	NOUN
ajlm-843	120	15	management	management	NOUN
ajlm-843	120	16	significantly	significantly	ADV
ajlm-843	120	17	reduced	reduce	VERB
ajlm-843	120	18	the	the	DET
ajlm-843	120	19	dissatisfaction	dissatisfaction	NOUN
ajlm-843	120	20	rate	rate	NOUN
ajlm-843	120	21	.	.	PUNCT
ajlm-843	121	1	this	this	DET
ajlm-843	121	2	improved	improved	ADJ
ajlm-843	121	3	supervision	supervision	NOUN
ajlm-843	121	4	of	of	ADP
ajlm-843	121	5	staff	staff	NOUN
ajlm-843	121	6	by	by	ADP
ajlm-843	121	7	the	the	DET
ajlm-843	121	8	laboratory	laboratory	NOUN
ajlm-843	121	9	management	management	NOUN
ajlm-843	121	10	,	,	PUNCT
ajlm-843	121	11	because	because	SCONJ
ajlm-843	121	12	details	detail	NOUN
ajlm-843	121	13	of	of	ADP
ajlm-843	121	14	staff	staff	NOUN
ajlm-843	121	15	attendance	attendance	NOUN
ajlm-843	121	16	and	and	CCONJ
ajlm-843	121	17	movements	movement	NOUN
ajlm-843	121	18	,	,	PUNCT
ajlm-843	121	19	including	include	VERB
ajlm-843	121	20	when	when	SCONJ
ajlm-843	121	21	they	they	PRON
ajlm-843	121	22	went	go	VERB
ajlm-843	121	23	on	on	ADP
ajlm-843	121	24	break	break	NOUN
ajlm-843	121	25	,	,	PUNCT
ajlm-843	121	26	were	be	AUX
ajlm-843	121	27	monitored	monitor	VERB
ajlm-843	121	28	promptly	promptly	ADV
ajlm-843	121	29	and	and	CCONJ
ajlm-843	121	30	daily	daily	ADV
ajlm-843	121	31	.	.	PUNCT
ajlm-843	122	1	oja	oja	PROPN
ajlm-843	122	2	et	et	PROPN
ajlm-843	122	3	al	al	PROPN
ajlm-843	122	4	.	.	PROPN
ajlm-843	123	1	in	in	ADP
ajlm-843	123	2	finland	finland	PROPN
ajlm-843	123	3	,	,	PUNCT
ajlm-843	123	4	observed	observe	VERB
ajlm-843	123	5	a	a	DET
ajlm-843	123	6	low	low	ADJ
ajlm-843	123	7	dissatisfaction	dissatisfaction	NOUN
ajlm-843	123	8	rate	rate	NOUN
ajlm-843	123	9	for	for	ADP
ajlm-843	123	10	the	the	DET
ajlm-843	123	11	attitude	attitude	NOUN
ajlm-843	123	12	that	that	PRON
ajlm-843	123	13	was	be	AUX
ajlm-843	123	14	not	not	PART
ajlm-843	123	15	appropriate	appropriate	ADJ
ajlm-843	123	16	for	for	ADP
ajlm-843	123	17	comparison	comparison	NOUN
ajlm-843	123	18	during	during	ADP
ajlm-843	123	19	their	their	PRON
ajlm-843	123	20	statistical	statistical	ADJ
ajlm-843	123	21	analysis.8	analysis.8	PROPN
ajlm-843	123	22	the	the	DET
ajlm-843	123	23	approach	approach	NOUN
ajlm-843	123	24	by	by	ADP
ajlm-843	123	25	the	the	DET
ajlm-843	123	26	laboratory	laboratory	NOUN
ajlm-843	123	27	staff	staff	NOUN
ajlm-843	123	28	also	also	ADV
ajlm-843	123	29	had	have	VERB
ajlm-843	123	30	a	a	DET
ajlm-843	123	31	high	high	ADJ
ajlm-843	123	32	dissatisfaction	dissatisfaction	NOUN
ajlm-843	123	33	rate	rate	NOUN
ajlm-843	123	34	score	score	NOUN
ajlm-843	123	35	in	in	ADP
ajlm-843	123	36	march	march	PROPN
ajlm-843	123	37	2017	2017	NUM
ajlm-843	123	38	,	,	PUNCT
ajlm-843	123	39	this	this	PRON
ajlm-843	123	40	was	be	AUX
ajlm-843	123	41	attributed	attribute	VERB
ajlm-843	123	42	to	to	ADP
ajlm-843	123	43	a	a	DET
ajlm-843	123	44	poor	poor	ADJ
ajlm-843	123	45	attitude	attitude	NOUN
ajlm-843	123	46	on	on	ADP
ajlm-843	123	47	the	the	DET
ajlm-843	123	48	part	part	NOUN
ajlm-843	123	49	of	of	ADP
ajlm-843	123	50	some	some	DET
ajlm-843	123	51	laboratory	laboratory	NOUN
ajlm-843	123	52	staff	staff	NOUN
ajlm-843	123	53	,	,	PUNCT
ajlm-843	123	54	possibly	possibly	ADV
ajlm-843	123	55	due	due	ADP
ajlm-843	123	56	to	to	ADP
ajlm-843	123	57	burnout	burnout	NOUN
ajlm-843	123	58	from	from	ADP
ajlm-843	123	59	high	high	ADJ
ajlm-843	123	60	workload	workload	NOUN
ajlm-843	123	61	.	.	PUNCT
ajlm-843	124	1	the	the	DET
ajlm-843	124	2	corrective	corrective	ADJ
ajlm-843	124	3	actions	action	NOUN
ajlm-843	124	4	implemented	implement	VERB
ajlm-843	124	5	significantly	significantly	ADV
ajlm-843	124	6	reduced	reduce	VERB
ajlm-843	124	7	the	the	DET
ajlm-843	124	8	dissatisfaction	dissatisfaction	NOUN
ajlm-843	124	9	rate	rate	NOUN
ajlm-843	124	10	in	in	ADP
ajlm-843	124	11	november	november	PROPN
ajlm-843	124	12	2017	2017	NUM
ajlm-843	124	13	.	.	PUNCT
ajlm-843	125	1	the	the	DET
ajlm-843	125	2	re	re	NOUN
ajlm-843	125	3	-	-	NOUN
ajlm-843	125	4	training	training	NOUN
ajlm-843	125	5	and	and	CCONJ
ajlm-843	125	6	re	re	NOUN
ajlm-843	125	7	-	-	NOUN
ajlm-843	125	8	orientation	orientation	NOUN
ajlm-843	125	9	of	of	ADP
ajlm-843	125	10	laboratory	laboratory	NOUN
ajlm-843	125	11	staff	staff	NOUN
ajlm-843	125	12	and	and	CCONJ
ajlm-843	125	13	the	the	DET
ajlm-843	125	14	hiring	hiring	NOUN
ajlm-843	125	15	of	of	ADP
ajlm-843	125	16	more	more	ADJ
ajlm-843	125	17	workers	worker	NOUN
ajlm-843	125	18	also	also	ADV
ajlm-843	125	19	reduced	reduce	VERB
ajlm-843	125	20	burnout	burnout	NOUN
ajlm-843	125	21	.	.	PUNCT
ajlm-843	126	1	other	other	ADJ
ajlm-843	126	2	studies	study	NOUN
ajlm-843	126	3	did	do	AUX
ajlm-843	126	4	not	not	PART
ajlm-843	126	5	assess	assess	VERB
ajlm-843	126	6	the	the	DET
ajlm-843	126	7	approach.7,8,11	approach.7,8,11	NOUN
ajlm-843	126	8	clinicians	clinician	NOUN
ajlm-843	126	9	were	be	AUX
ajlm-843	126	10	also	also	ADV
ajlm-843	126	11	dissatisfied	dissatisfied	ADJ
ajlm-843	126	12	with	with	ADP
ajlm-843	126	13	the	the	DET
ajlm-843	126	14	issuing	issuing	NOUN
ajlm-843	126	15	of	of	ADP
ajlm-843	126	16	results	result	NOUN
ajlm-843	126	17	on	on	ADP
ajlm-843	126	18	the	the	DET
ajlm-843	126	19	march	march	PROPN
ajlm-843	126	20	2017	2017	NUM
ajlm-843	126	21	survey	survey	NOUN
ajlm-843	126	22	.	.	PUNCT
ajlm-843	127	1	the	the	DET
ajlm-843	127	2	laboratory	laboratory	NOUN
ajlm-843	127	3	staff	staff	NOUN
ajlm-843	127	4	were	be	AUX
ajlm-843	127	5	cautioned	caution	VERB
ajlm-843	127	6	on	on	ADP
ajlm-843	127	7	attitude	attitude	NOUN
ajlm-843	127	8	,	,	PUNCT
ajlm-843	127	9	and	and	CCONJ
ajlm-843	127	10	the	the	DET
ajlm-843	127	11	corrective	corrective	ADJ
ajlm-843	127	12	actions	action	NOUN
ajlm-843	127	13	implemented	implement	VERB
ajlm-843	127	14	significantly	significantly	ADV
ajlm-843	127	15	reduced	reduce	VERB
ajlm-843	127	16	the	the	DET
ajlm-843	127	17	dissatisfaction	dissatisfaction	NOUN
ajlm-843	127	18	rate	rate	NOUN
ajlm-843	127	19	.	.	PUNCT
ajlm-843	128	1	oja	oja	PROPN
ajlm-843	128	2	et	et	PROPN
ajlm-843	128	3	al	al	PROPN
ajlm-843	128	4	.	.	PROPN
ajlm-843	128	5	,	,	PUNCT
ajlm-843	128	6	in	in	ADP
ajlm-843	128	7	finland	finland	PROPN
ajlm-843	128	8	,	,	PUNCT
ajlm-843	128	9	reported	report	VERB
ajlm-843	128	10	a	a	DET
ajlm-843	128	11	non	non	ADJ
ajlm-843	128	12	-	-	ADJ
ajlm-843	128	13	significant	significant	ADJ
ajlm-843	128	14	rate	rate	NOUN
ajlm-843	128	15	of	of	ADP
ajlm-843	128	16	dissatisfaction	dissatisfaction	NOUN
ajlm-843	128	17	for	for	ADP
ajlm-843	128	18	missing	miss	VERB
ajlm-843	128	19	results8	results8	NOUN
ajlm-843	128	20	and	and	CCONJ
ajlm-843	128	21	zarbo21	zarbo21	NOUN
ajlm-843	128	22	reported	report	VERB
ajlm-843	128	23	a	a	DET
ajlm-843	128	24	dissatisfaction	dissatisfaction	NOUN
ajlm-843	128	25	rate	rate	NOUN
ajlm-843	128	26	for	for	ADP
ajlm-843	128	27	notification	notification	NOUN
ajlm-843	128	28	of	of	ADP
ajlm-843	128	29	abnormal	abnormal	ADJ
ajlm-843	128	30	results	result	NOUN
ajlm-843	128	31	.	.	PUNCT
ajlm-843	129	1	specimen	speciman	NOUN
ajlm-843	129	2	collection	collection	NOUN
ajlm-843	129	3	registered	register	VERB
ajlm-843	129	4	a	a	DET
ajlm-843	129	5	high	high	ADJ
ajlm-843	129	6	dissatisfaction	dissatisfaction	NOUN
ajlm-843	129	7	rate	rate	NOUN
ajlm-843	129	8	on	on	ADP
ajlm-843	129	9	the	the	DET
ajlm-843	129	10	march	march	PROPN
ajlm-843	129	11	2017	2017	NUM
ajlm-843	129	12	survey	survey	NOUN
ajlm-843	129	13	.	.	PUNCT
ajlm-843	130	1	according	accord	VERB
ajlm-843	130	2	to	to	ADP
ajlm-843	130	3	key	key	ADJ
ajlm-843	130	4	informants	informant	NOUN
ajlm-843	130	5	,	,	PUNCT
ajlm-843	130	6	this	this	PRON
ajlm-843	130	7	was	be	AUX
ajlm-843	130	8	attributed	attribute	VERB
ajlm-843	130	9	to	to	ADP
ajlm-843	130	10	inadequate	inadequate	ADJ
ajlm-843	130	11	training	training	NOUN
ajlm-843	130	12	and	and	CCONJ
ajlm-843	130	13	orientation	orientation	NOUN
ajlm-843	130	14	and	and	CCONJ
ajlm-843	130	15	failure	failure	NOUN
ajlm-843	130	16	to	to	PART
ajlm-843	130	17	respect	respect	VERB
ajlm-843	130	18	laboratory	laboratory	NOUN
ajlm-843	130	19	policies	policy	NOUN
ajlm-843	130	20	and	and	CCONJ
ajlm-843	130	21	procedures	procedure	NOUN
ajlm-843	130	22	.	.	PUNCT
ajlm-843	131	1	many	many	ADJ
ajlm-843	131	2	laboratory	laboratory	NOUN
ajlm-843	131	3	staff	staff	NOUN
ajlm-843	131	4	and	and	CCONJ
ajlm-843	131	5	clinicians	clinician	NOUN
ajlm-843	131	6	were	be	AUX
ajlm-843	131	7	newly	newly	ADV
ajlm-843	131	8	hired	hire	VERB
ajlm-843	131	9	and	and	CCONJ
ajlm-843	131	10	were	be	AUX
ajlm-843	131	11	not	not	PART
ajlm-843	131	12	trained	train	VERB
ajlm-843	131	13	on	on	ADP
ajlm-843	131	14	specimen	speciman	NOUN
ajlm-843	131	15	collection	collection	NOUN
ajlm-843	131	16	.	.	PUNCT
ajlm-843	132	1	the	the	DET
ajlm-843	132	2	corrective	corrective	ADJ
ajlm-843	132	3	actions	action	NOUN
ajlm-843	132	4	implemented	implement	VERB
ajlm-843	132	5	significantly	significantly	ADV
ajlm-843	132	6	reduced	reduce	VERB
ajlm-843	132	7	the	the	DET
ajlm-843	132	8	dissatisfaction	dissatisfaction	NOUN
ajlm-843	132	9	rate	rate	NOUN
ajlm-843	132	10	.	.	PUNCT
ajlm-843	133	1	the	the	DET
ajlm-843	133	2	clinicians	clinician	NOUN
ajlm-843	133	3	became	become	VERB
ajlm-843	133	4	aware	aware	ADJ
ajlm-843	133	5	that	that	SCONJ
ajlm-843	133	6	they	they	PRON
ajlm-843	133	7	have	have	VERB
ajlm-843	133	8	to	to	PART
ajlm-843	133	9	assist	assist	VERB
ajlm-843	133	10	in	in	ADP
ajlm-843	133	11	specimen	speciman	NOUN
ajlm-843	133	12	collection	collection	NOUN
ajlm-843	133	13	in	in	ADP
ajlm-843	133	14	emergency	emergency	NOUN
ajlm-843	133	15	cases	case	NOUN
ajlm-843	133	16	,	,	PUNCT
ajlm-843	133	17	including	include	VERB
ajlm-843	133	18	difficult	difficult	ADJ
ajlm-843	133	19	cases	case	NOUN
ajlm-843	133	20	,	,	PUNCT
ajlm-843	133	21	during	during	ADP
ajlm-843	133	22	routine	routine	ADJ
ajlm-843	133	23	working	working	NOUN
ajlm-843	133	24	hours	hour	NOUN
ajlm-843	133	25	(	(	PUNCT
ajlm-843	133	26	7:30	7:30	NUM
ajlm-843	133	27	to	to	ADP
ajlm-843	133	28	15:30	15:30	NUM
ajlm-843	133	29	pm	pm	NOUN
ajlm-843	133	30	)	)	PUNCT
ajlm-843	133	31	.	.	PUNCT
ajlm-843	134	1	oja	oja	PROPN
ajlm-843	134	2	et	et	PROPN
ajlm-843	134	3	al	al	PROPN
ajlm-843	134	4	.	.	PROPN
ajlm-843	134	5	,	,	PUNCT
ajlm-843	134	6	in	in	ADP
ajlm-843	134	7	finland	finland	PROPN
ajlm-843	134	8	,	,	PUNCT
ajlm-843	134	9	reported	report	VERB
ajlm-843	134	10	a	a	DET
ajlm-843	134	11	significant	significant	ADJ
ajlm-843	134	12	reduction	reduction	NOUN
ajlm-843	134	13	in	in	ADP
ajlm-843	134	14	dissatisfaction	dissatisfaction	NOUN
ajlm-843	134	15	rate	rate	NOUN
ajlm-843	134	16	for	for	ADP
ajlm-843	134	17	phlebotomist	phlebotomist	NOUN
ajlm-843	134	18	rounds	round	NOUN
ajlm-843	134	19	,	,	PUNCT
ajlm-843	134	20	after	after	SCONJ
ajlm-843	134	21	the	the	DET
ajlm-843	134	22	rounds	round	NOUN
ajlm-843	134	23	were	be	AUX
ajlm-843	134	24	rescheduled	reschedule	VERB
ajlm-843	134	25	in	in	ADP
ajlm-843	134	26	cooperation	cooperation	NOUN
ajlm-843	134	27	with	with	ADP
ajlm-843	134	28	the	the	DET
ajlm-843	134	29	in	in	ADP
ajlm-843	134	30	-	-	PUNCT
ajlm-843	134	31	patient	patient	NOUN
ajlm-843	134	32	unit	unit	NOUN
ajlm-843	134	33	and	and	CCONJ
ajlm-843	134	34	other	other	ADJ
ajlm-843	134	35	clinical	clinical	ADJ
ajlm-843	134	36	units	unit	NOUN
ajlm-843	134	37	adjusted	adjust	VERB
ajlm-843	134	38	their	their	PRON
ajlm-843	134	39	work	work	NOUN
ajlm-843	134	40	pattern	pattern	NOUN
ajlm-843	134	41	to	to	PART
ajlm-843	134	42	integrate	integrate	VERB
ajlm-843	134	43	better	well	ADV
ajlm-843	134	44	with	with	ADP
ajlm-843	134	45	the	the	DET
ajlm-843	134	46	laboratory	laboratory	NOUN
ajlm-843	134	47	service.8	service.8	PROPN
ajlm-843	134	48	communication	communication	NOUN
ajlm-843	134	49	registered	register	VERB
ajlm-843	134	50	a	a	DET
ajlm-843	134	51	high	high	ADJ
ajlm-843	134	52	rate	rate	NOUN
ajlm-843	134	53	of	of	ADP
ajlm-843	134	54	dissatisfaction	dissatisfaction	NOUN
ajlm-843	134	55	among	among	ADP
ajlm-843	134	56	the	the	DET
ajlm-843	134	57	assessed	assessed	ADJ
ajlm-843	134	58	statements	statement	NOUN
ajlm-843	134	59	in	in	ADP
ajlm-843	134	60	the	the	DET
ajlm-843	134	61	march	march	PROPN
ajlm-843	134	62	2017	2017	NUM
ajlm-843	134	63	survey	survey	NOUN
ajlm-843	134	64	.	.	PUNCT
ajlm-843	135	1	according	accord	VERB
ajlm-843	135	2	to	to	ADP
ajlm-843	135	3	key	key	ADJ
ajlm-843	135	4	informants	informant	NOUN
ajlm-843	135	5	,	,	PUNCT
ajlm-843	135	6	this	this	PRON
ajlm-843	135	7	was	be	AUX
ajlm-843	135	8	attributed	attribute	VERB
ajlm-843	135	9	to	to	ADP
ajlm-843	135	10	the	the	DET
ajlm-843	135	11	fact	fact	NOUN
ajlm-843	135	12	that	that	SCONJ
ajlm-843	135	13	some	some	PRON
ajlm-843	135	14	of	of	ADP
ajlm-843	135	15	the	the	DET
ajlm-843	135	16	wards	ward	NOUN
ajlm-843	135	17	were	be	AUX
ajlm-843	135	18	recently	recently	ADV
ajlm-843	135	19	renovated	renovate	VERB
ajlm-843	135	20	and	and	CCONJ
ajlm-843	135	21	information	information	NOUN
ajlm-843	135	22	posted	post	VERB
ajlm-843	135	23	on	on	ADP
ajlm-843	135	24	the	the	DET
ajlm-843	135	25	walls	wall	NOUN
ajlm-843	135	26	had	have	AUX
ajlm-843	135	27	been	be	AUX
ajlm-843	135	28	removed	remove	VERB
ajlm-843	135	29	.	.	PUNCT
ajlm-843	136	1	some	some	PRON
ajlm-843	136	2	of	of	ADP
ajlm-843	136	3	the	the	DET
ajlm-843	136	4	clinicians	clinician	NOUN
ajlm-843	136	5	were	be	AUX
ajlm-843	136	6	newly	newly	ADV
ajlm-843	136	7	hired	hire	VERB
ajlm-843	136	8	or	or	CCONJ
ajlm-843	136	9	recruited	recruit	VERB
ajlm-843	136	10	and	and	CCONJ
ajlm-843	136	11	had	have	AUX
ajlm-843	136	12	not	not	PART
ajlm-843	136	13	received	receive	VERB
ajlm-843	136	14	an	an	DET
ajlm-843	136	15	adequate	adequate	ADJ
ajlm-843	136	16	orientation	orientation	NOUN
ajlm-843	136	17	on	on	ADP
ajlm-843	136	18	the	the	DET
ajlm-843	136	19	laboratory	laboratory	NOUN
ajlm-843	136	20	procedures	procedure	NOUN
ajlm-843	136	21	and	and	CCONJ
ajlm-843	136	22	policies	policy	NOUN
ajlm-843	136	23	.	.	PUNCT
ajlm-843	137	1	although	although	SCONJ
ajlm-843	137	2	the	the	DET
ajlm-843	137	3	main	main	ADJ
ajlm-843	137	4	communication	communication	NOUN
ajlm-843	137	5	tools	tool	NOUN
ajlm-843	137	6	of	of	ADP
ajlm-843	137	7	the	the	DET
ajlm-843	137	8	laboratory	laboratory	NOUN
ajlm-843	137	9	were	be	AUX
ajlm-843	137	10	in	in	ADP
ajlm-843	137	11	place	place	NOUN
ajlm-843	137	12	,	,	PUNCT
ajlm-843	137	13	the	the	DET
ajlm-843	137	14	laboratory	laboratory	NOUN
ajlm-843	137	15	did	do	AUX
ajlm-843	137	16	not	not	PART
ajlm-843	137	17	adequately	adequately	ADV
ajlm-843	137	18	use	use	VERB
ajlm-843	137	19	them	they	PRON
ajlm-843	137	20	and	and	CCONJ
ajlm-843	137	21	verbal	verbal	ADJ
ajlm-843	137	22	communication	communication	NOUN
ajlm-843	137	23	was	be	AUX
ajlm-843	137	24	still	still	ADV
ajlm-843	137	25	a	a	DET
ajlm-843	137	26	problem	problem	NOUN
ajlm-843	137	27	.	.	PUNCT
ajlm-843	138	1	the	the	DET
ajlm-843	138	2	laboratory	laboratory	NOUN
ajlm-843	138	3	did	do	AUX
ajlm-843	138	4	not	not	PART
ajlm-843	138	5	register	register	VERB
ajlm-843	138	6	some	some	PRON
ajlm-843	138	7	of	of	ADP
ajlm-843	138	8	the	the	DET
ajlm-843	138	9	verbal	verbal	ADJ
ajlm-843	138	10	complaints	complaint	NOUN
ajlm-843	138	11	presented	present	VERB
ajlm-843	138	12	by	by	ADP
ajlm-843	138	13	the	the	DET
ajlm-843	138	14	clinicians	clinician	NOUN
ajlm-843	138	15	for	for	ADP
ajlm-843	138	16	follow	follow	VERB
ajlm-843	138	17	-	-	PUNCT
ajlm-843	138	18	up	up	NOUN
ajlm-843	138	19	,	,	PUNCT
ajlm-843	138	20	and	and	CCONJ
ajlm-843	138	21	the	the	DET
ajlm-843	138	22	complaints	complaint	NOUN
ajlm-843	138	23	were	be	AUX
ajlm-843	138	24	persistent	persistent	ADJ
ajlm-843	138	25	.	.	PUNCT
ajlm-843	139	1	information	information	NOUN
ajlm-843	139	2	from	from	ADP
ajlm-843	139	3	key	key	ADJ
ajlm-843	139	4	informants	informant	NOUN
ajlm-843	139	5	identified	identify	VERB
ajlm-843	139	6	poor	poor	ADJ
ajlm-843	139	7	verbal	verbal	ADJ
ajlm-843	139	8	communication	communication	NOUN
ajlm-843	139	9	of	of	ADP
ajlm-843	139	10	laboratory	laboratory	NOUN
ajlm-843	139	11	staff	staff	NOUN
ajlm-843	139	12	as	as	ADP
ajlm-843	139	13	the	the	DET
ajlm-843	139	14	main	main	ADJ
ajlm-843	139	15	cause	cause	NOUN
ajlm-843	139	16	of	of	ADP
ajlm-843	139	17	most	most	ADJ
ajlm-843	139	18	of	of	ADP
ajlm-843	139	19	the	the	DET
ajlm-843	139	20	challenges	challenge	NOUN
ajlm-843	139	21	,	,	PUNCT
ajlm-843	139	22	which	which	PRON
ajlm-843	139	23	included	include	VERB
ajlm-843	139	24	long	long	ADJ
ajlm-843	139	25	waiting	waiting	NOUN
ajlm-843	139	26	time	time	NOUN
ajlm-843	139	27	,	,	PUNCT
ajlm-843	139	28	many	many	ADJ
ajlm-843	139	29	specimen	speciman	NOUN
ajlm-843	139	30	rejections	rejection	NOUN
ajlm-843	139	31	and	and	CCONJ
ajlm-843	139	32	poor	poor	ADJ
ajlm-843	139	33	follow	follow	NOUN
ajlm-843	139	34	-	-	PUNCT
ajlm-843	139	35	up	up	NOUN
ajlm-843	139	36	of	of	ADP
ajlm-843	139	37	pending	pende	VERB
ajlm-843	139	38	results	result	NOUN
ajlm-843	139	39	.	.	PUNCT
ajlm-843	140	1	normally	normally	ADV
ajlm-843	140	2	,	,	PUNCT
ajlm-843	140	3	after	after	ADP
ajlm-843	140	4	specimen	speciman	NOUN
ajlm-843	140	5	collection	collection	NOUN
ajlm-843	140	6	in	in	ADP
ajlm-843	140	7	the	the	DET
ajlm-843	140	8	wards	ward	NOUN
ajlm-843	140	9	,	,	PUNCT
ajlm-843	140	10	the	the	DET
ajlm-843	140	11	phlebotomist	phlebotomist	NOUN
ajlm-843	140	12	was	be	AUX
ajlm-843	140	13	supposed	suppose	VERB
ajlm-843	140	14	to	to	PART
ajlm-843	140	15	inform	inform	VERB
ajlm-843	140	16	the	the	DET
ajlm-843	140	17	patient	patient	NOUN
ajlm-843	140	18	of	of	ADP
ajlm-843	140	19	the	the	DET
ajlm-843	140	20	exact	exact	ADJ
ajlm-843	140	21	hour	hour	NOUN
ajlm-843	140	22	of	of	ADP
ajlm-843	140	23	the	the	DET
ajlm-843	140	24	day	day	NOUN
ajlm-843	140	25	to	to	PART
ajlm-843	140	26	collect	collect	VERB
ajlm-843	140	27	results	result	NOUN
ajlm-843	140	28	,	,	PUNCT
ajlm-843	140	29	but	but	CCONJ
ajlm-843	140	30	some	some	DET
ajlm-843	140	31	phlebotomists	phlebotomist	NOUN
ajlm-843	140	32	informed	inform	VERB
ajlm-843	140	33	them	they	PRON
ajlm-843	140	34	of	of	ADP
ajlm-843	140	35	the	the	DET
ajlm-843	140	36	duration	duration	NOUN
ajlm-843	140	37	(	(	PUNCT
ajlm-843	140	38	for	for	ADP
ajlm-843	140	39	example	example	NOUN
ajlm-843	140	40	,	,	PUNCT
ajlm-843	140	41	after	after	ADP
ajlm-843	140	42	2	2	NUM
ajlm-843	140	43	hours	hour	NOUN
ajlm-843	140	44	)	)	PUNCT
ajlm-843	140	45	.	.	PUNCT
ajlm-843	141	1	this	this	PRON
ajlm-843	141	2	caused	cause	VERB
ajlm-843	141	3	some	some	PRON
ajlm-843	141	4	of	of	ADP
ajlm-843	141	5	the	the	DET
ajlm-843	141	6	patients	patient	NOUN
ajlm-843	141	7	to	to	PART
ajlm-843	141	8	speculate	speculate	VERB
ajlm-843	141	9	the	the	DET
ajlm-843	141	10	exact	exact	ADJ
ajlm-843	141	11	hour	hour	NOUN
ajlm-843	141	12	of	of	ADP
ajlm-843	141	13	the	the	DET
ajlm-843	141	14	day	day	NOUN
ajlm-843	141	15	to	to	PART
ajlm-843	141	16	collect	collect	VERB
ajlm-843	141	17	their	their	PRON
ajlm-843	141	18	results	result	NOUN
ajlm-843	141	19	and	and	CCONJ
ajlm-843	141	20	resulted	result	VERB
ajlm-843	141	21	in	in	ADP
ajlm-843	141	22	numerous	numerous	ADJ
ajlm-843	141	23	complains	complain	NOUN
ajlm-843	141	24	about	about	ADP
ajlm-843	141	25	waiting	wait	VERB
ajlm-843	141	26	time	time	NOUN
ajlm-843	141	27	even	even	ADV
ajlm-843	141	28	when	when	SCONJ
ajlm-843	141	29	the	the	DET
ajlm-843	141	30	time	time	NOUN
ajlm-843	141	31	had	have	AUX
ajlm-843	141	32	not	not	PART
ajlm-843	141	33	been	be	AUX
ajlm-843	141	34	exceeded	exceed	VERB
ajlm-843	141	35	.	.	PUNCT
ajlm-843	142	1	besides	besides	SCONJ
ajlm-843	142	2	,	,	PUNCT
ajlm-843	142	3	the	the	DET
ajlm-843	142	4	laboratory	laboratory	NOUN
ajlm-843	142	5	results	result	NOUN
ajlm-843	142	6	of	of	ADP
ajlm-843	142	7	patients	patient	NOUN
ajlm-843	142	8	admitted	admit	VERB
ajlm-843	142	9	to	to	ADP
ajlm-843	142	10	the	the	DET
ajlm-843	142	11	wards	ward	NOUN
ajlm-843	142	12	were	be	AUX
ajlm-843	142	13	dispatched	dispatch	VERB
ajlm-843	142	14	directly	directly	ADV
ajlm-843	142	15	to	to	ADP
ajlm-843	142	16	the	the	DET
ajlm-843	142	17	clinicians	clinician	NOUN
ajlm-843	142	18	,	,	PUNCT
ajlm-843	142	19	but	but	CCONJ
ajlm-843	142	20	some	some	DET
ajlm-843	142	21	patients	patient	NOUN
ajlm-843	142	22	and	and	CCONJ
ajlm-843	142	23	caregivers	caregiver	NOUN
ajlm-843	142	24	presented	present	VERB
ajlm-843	142	25	to	to	ADP
ajlm-843	142	26	the	the	DET
ajlm-843	142	27	laboratory	laboratory	NOUN
ajlm-843	142	28	separately	separately	ADV
ajlm-843	142	29	to	to	PART
ajlm-843	142	30	collect	collect	VERB
ajlm-843	142	31	results	result	NOUN
ajlm-843	142	32	that	that	PRON
ajlm-843	142	33	had	have	AUX
ajlm-843	142	34	already	already	ADV
ajlm-843	142	35	been	be	AUX
ajlm-843	142	36	issued	issue	VERB
ajlm-843	142	37	to	to	ADP
ajlm-843	142	38	the	the	DET
ajlm-843	142	39	wards	ward	NOUN
ajlm-843	142	40	.	.	PUNCT
ajlm-843	143	1	this	this	PRON
ajlm-843	143	2	was	be	AUX
ajlm-843	143	3	due	due	ADJ
ajlm-843	143	4	to	to	ADP
ajlm-843	143	5	the	the	DET
ajlm-843	143	6	failure	failure	NOUN
ajlm-843	143	7	to	to	PART
ajlm-843	143	8	provide	provide	VERB
ajlm-843	143	9	adequate	adequate	ADJ
ajlm-843	143	10	information	information	NOUN
ajlm-843	143	11	to	to	ADP
ajlm-843	143	12	the	the	DET
ajlm-843	143	13	patient	patient	NOUN
ajlm-843	143	14	or	or	CCONJ
ajlm-843	143	15	caregiver	caregiver	NOUN
ajlm-843	143	16	during	during	ADP
ajlm-843	143	17	specimen	speciman	NOUN
ajlm-843	143	18	collection	collection	NOUN
ajlm-843	143	19	by	by	ADP
ajlm-843	143	20	the	the	DET
ajlm-843	143	21	laboratory	laboratory	NOUN
ajlm-843	143	22	.	.	PUNCT
ajlm-843	144	1	the	the	DET
ajlm-843	144	2	corrective	corrective	ADJ
ajlm-843	144	3	actions	action	NOUN
ajlm-843	144	4	implemented	implement	VERB
ajlm-843	144	5	significantly	significantly	ADV
ajlm-843	144	6	reduced	reduce	VERB
ajlm-843	144	7	the	the	DET
ajlm-843	144	8	dissatisfaction	dissatisfaction	NOUN
ajlm-843	144	9	rate	rate	NOUN
ajlm-843	144	10	of	of	ADP
ajlm-843	144	11	communication	communication	NOUN
ajlm-843	144	12	in	in	ADP
ajlm-843	144	13	the	the	DET
ajlm-843	144	14	november	november	PROPN
ajlm-843	144	15	2017	2017	NUM
ajlm-843	144	16	survey	survey	NOUN
ajlm-843	144	17	.	.	PUNCT
ajlm-843	145	1	clinicians	clinician	NOUN
ajlm-843	145	2	could	could	AUX
ajlm-843	145	3	better	well	ADV
ajlm-843	145	4	orient	orient	VERB
ajlm-843	145	5	their	their	PRON
ajlm-843	145	6	patients	patient	NOUN
ajlm-843	145	7	on	on	ADP
ajlm-843	145	8	the	the	DET
ajlm-843	145	9	functioning	functioning	NOUN
ajlm-843	145	10	of	of	ADP
ajlm-843	145	11	the	the	DET
ajlm-843	145	12	laboratory	laboratory	NOUN
ajlm-843	145	13	.	.	PUNCT
ajlm-843	146	1	oja	oja	PROPN
ajlm-843	146	2	et	et	PROPN
ajlm-843	146	3	al	al	PROPN
ajlm-843	146	4	.	.	PROPN
ajlm-843	146	5	,8	,8	PUNCT
ajlm-843	146	6	,	,	PUNCT
ajlm-843	146	7	in	in	ADP
ajlm-843	146	8	finland	finland	PROPN
ajlm-843	146	9	reported	report	VERB
ajlm-843	146	10	a	a	DET
ajlm-843	146	11	low	low	ADJ
ajlm-843	146	12	dissatisfaction	dissatisfaction	NOUN
ajlm-843	146	13	rate	rate	NOUN
ajlm-843	146	14	in	in	ADP
ajlm-843	146	15	their	their	PRON
ajlm-843	146	16	study	study	NOUN
ajlm-843	146	17	that	that	PRON
ajlm-843	146	18	was	be	AUX
ajlm-843	146	19	not	not	PART
ajlm-843	146	20	appropriate	appropriate	ADJ
ajlm-843	146	21	for	for	ADP
ajlm-843	146	22	comparison	comparison	NOUN
ajlm-843	146	23	during	during	ADP
ajlm-843	146	24	statistical	statistical	ADJ
ajlm-843	146	25	analysis	analysis	NOUN
ajlm-843	146	26	.	.	PUNCT
ajlm-843	147	1	response	response	NOUN
ajlm-843	147	2	to	to	ADP
ajlm-843	147	3	emergencies	emergency	NOUN
ajlm-843	147	4	registered	register	VERB
ajlm-843	147	5	a	a	DET
ajlm-843	147	6	high	high	ADJ
ajlm-843	147	7	dissatisfaction	dissatisfaction	NOUN
ajlm-843	147	8	rate	rate	NOUN
ajlm-843	147	9	in	in	ADP
ajlm-843	147	10	the	the	DET
ajlm-843	147	11	march	march	PROPN
ajlm-843	147	12	2017	2017	NUM
ajlm-843	147	13	survey	survey	NOUN
ajlm-843	147	14	.	.	PUNCT
ajlm-843	148	1	key	key	ADJ
ajlm-843	148	2	informants	informant	NOUN
ajlm-843	148	3	attributed	attribute	VERB
ajlm-843	148	4	this	this	PRON
ajlm-843	148	5	to	to	ADP
ajlm-843	148	6	the	the	DET
ajlm-843	148	7	poor	poor	ADJ
ajlm-843	148	8	attitude	attitude	NOUN
ajlm-843	148	9	of	of	ADP
ajlm-843	148	10	the	the	DET
ajlm-843	148	11	staff	staff	NOUN
ajlm-843	148	12	and	and	CCONJ
ajlm-843	148	13	lack	lack	NOUN
ajlm-843	148	14	of	of	ADP
ajlm-843	148	15	adequate	adequate	ADJ
ajlm-843	148	16	information	information	NOUN
ajlm-843	148	17	on	on	ADP
ajlm-843	148	18	laboratory	laboratory	NOUN
ajlm-843	148	19	services	service	NOUN
ajlm-843	148	20	provided	provide	VERB
ajlm-843	148	21	to	to	ADP
ajlm-843	148	22	clinicians	clinician	NOUN
ajlm-843	148	23	.	.	PUNCT
ajlm-843	149	1	the	the	DET
ajlm-843	149	2	corrective	corrective	ADJ
ajlm-843	149	3	actions	action	NOUN
ajlm-843	149	4	implemented	implement	VERB
ajlm-843	149	5	significantly	significantly	ADV
ajlm-843	149	6	reduced	reduce	VERB
ajlm-843	149	7	the	the	DET
ajlm-843	149	8	dissatisfaction	dissatisfaction	NOUN
ajlm-843	149	9	rate	rate	NOUN
ajlm-843	149	10	.	.	PUNCT
ajlm-843	150	1	oja	oja	PROPN
ajlm-843	150	2	et	et	PROPN
ajlm-843	150	3	al	al	PROPN
ajlm-843	150	4	.	.	PROPN
ajlm-843	150	5	,	,	PUNCT
ajlm-843	150	6	in	in	ADP
ajlm-843	150	7	finland	finland	PROPN
ajlm-843	150	8	,	,	PUNCT
ajlm-843	150	9	observed	observe	VERB
ajlm-843	150	10	a	a	DET
ajlm-843	150	11	non	non	ADJ
ajlm-843	150	12	-	-	ADJ
ajlm-843	150	13	significant	significant	ADJ
ajlm-843	150	14	reduction	reduction	NOUN
ajlm-843	150	15	in	in	ADP
ajlm-843	150	16	dissatisfaction	dissatisfaction	NOUN
ajlm-843	150	17	rate	rate	NOUN
ajlm-843	150	18	for	for	ADP
ajlm-843	150	19	scheduling	scheduling	NOUN
ajlm-843	150	20	of	of	ADP
ajlm-843	150	21	phlebotomists	phlebotomist	NOUN
ajlm-843	150	22	during	during	ADP
ajlm-843	150	23	emergency	emergency	NOUN
ajlm-843	150	24	hours	hour	NOUN
ajlm-843	150	25	.	.	PUNCT
ajlm-843	151	1	general	general	ADJ
ajlm-843	151	2	satisfaction	satisfaction	NOUN
ajlm-843	151	3	was	be	AUX
ajlm-843	151	4	the	the	DET
ajlm-843	151	5	general	general	ADJ
ajlm-843	151	6	impression	impression	NOUN
ajlm-843	151	7	of	of	ADP
ajlm-843	151	8	the	the	DET
ajlm-843	151	9	clinicians	clinician	NOUN
ajlm-843	151	10	about	about	ADP
ajlm-843	151	11	the	the	DET
ajlm-843	151	12	laboratory	laboratory	NOUN
ajlm-843	151	13	services	service	NOUN
ajlm-843	151	14	.	.	PUNCT
ajlm-843	152	1	general	general	ADJ
ajlm-843	152	2	satisfaction	satisfaction	NOUN
ajlm-843	152	3	registered	register	VERB
ajlm-843	152	4	a	a	DET
ajlm-843	152	5	high	high	ADJ
ajlm-843	152	6	rate	rate	NOUN
ajlm-843	152	7	of	of	ADP
ajlm-843	152	8	dissatisfaction	dissatisfaction	NOUN
ajlm-843	152	9	among	among	ADP
ajlm-843	152	10	the	the	DET
ajlm-843	152	11	assessed	assessed	ADJ
ajlm-843	152	12	statements	statement	NOUN
ajlm-843	152	13	on	on	ADP
ajlm-843	152	14	the	the	DET
ajlm-843	152	15	march	march	PROPN
ajlm-843	152	16	2017	2017	NUM
ajlm-843	152	17	survey	survey	NOUN
ajlm-843	152	18	.	.	PUNCT
ajlm-843	153	1	this	this	PRON
ajlm-843	153	2	was	be	AUX
ajlm-843	153	3	due	due	ADJ
ajlm-843	153	4	to	to	ADP
ajlm-843	153	5	the	the	DET
ajlm-843	153	6	accumulation	accumulation	NOUN
ajlm-843	153	7	of	of	ADP
ajlm-843	153	8	challenges	challenge	NOUN
ajlm-843	153	9	from	from	ADP
ajlm-843	153	10	all	all	DET
ajlm-843	153	11	the	the	DET
ajlm-843	153	12	other	other	ADJ
ajlm-843	153	13	assessed	assessed	ADJ
ajlm-843	153	14	statements	statement	NOUN
ajlm-843	153	15	.	.	PUNCT
ajlm-843	154	1	the	the	DET
ajlm-843	154	2	corrective	corrective	ADJ
ajlm-843	154	3	actions	action	NOUN
ajlm-843	154	4	implemented	implement	VERB
ajlm-843	154	5	following	follow	VERB
ajlm-843	154	6	the	the	DET
ajlm-843	154	7	identification	identification	NOUN
ajlm-843	154	8	of	of	ADP
ajlm-843	154	9	all	all	DET
ajlm-843	154	10	the	the	DET
ajlm-843	154	11	challenges	challenge	NOUN
ajlm-843	154	12	accounted	account	VERB
ajlm-843	154	13	for	for	ADP
ajlm-843	154	14	the	the	DET
ajlm-843	154	15	significant	significant	ADJ
ajlm-843	154	16	reduction	reduction	NOUN
ajlm-843	154	17	in	in	ADP
ajlm-843	154	18	the	the	DET
ajlm-843	154	19	dissatisfaction	dissatisfaction	NOUN
ajlm-843	154	20	rate	rate	NOUN
ajlm-843	154	21	in	in	ADP
ajlm-843	154	22	the	the	DET
ajlm-843	154	23	november	november	PROPN
ajlm-843	154	24	2017	2017	NUM
ajlm-843	154	25	survey	survey	NOUN
ajlm-843	154	26	.	.	PUNCT
ajlm-843	155	1	several	several	ADJ
ajlm-843	155	2	other	other	ADJ
ajlm-843	155	3	studies	study	NOUN
ajlm-843	155	4	did	do	AUX
ajlm-843	155	5	not	not	PART
ajlm-843	155	6	consider	consider	VERB
ajlm-843	155	7	the	the	DET
ajlm-843	155	8	general	general	ADJ
ajlm-843	155	9	satisfaction	satisfaction	NOUN
ajlm-843	155	10	with	with	ADP
ajlm-843	155	11	laboratory	laboratory	NOUN
ajlm-843	155	12	services.7,8,11	services.7,8,11	NOUN
ajlm-843	155	13	recommendations	recommendation	VERB
ajlm-843	155	14	a	a	DET
ajlm-843	155	15	significant	significant	ADJ
ajlm-843	155	16	increase	increase	NOUN
ajlm-843	155	17	in	in	ADP
ajlm-843	155	18	customer	customer	NOUN
ajlm-843	155	19	(	(	PUNCT
ajlm-843	155	20	clinicians	clinician	NOUN
ajlm-843	155	21	)	)	PUNCT
ajlm-843	155	22	satisfaction	satisfaction	NOUN
ajlm-843	155	23	level	level	NOUN
ajlm-843	155	24	of	of	ADP
ajlm-843	155	25	the	the	DET
ajlm-843	155	26	brhl	brhl	NOUN
ajlm-843	155	27	can	can	AUX
ajlm-843	155	28	be	be	AUX
ajlm-843	155	29	achieved	achieve	VERB
ajlm-843	155	30	through	through	ADP
ajlm-843	155	31	cooperation	cooperation	NOUN
ajlm-843	155	32	among	among	ADP
ajlm-843	155	33	hospital	hospital	NOUN
ajlm-843	155	34	management	management	NOUN
ajlm-843	155	35	,	,	PUNCT
ajlm-843	155	36	laboratory	laboratory	NOUN
ajlm-843	155	37	management	management	NOUN
ajlm-843	155	38	,	,	PUNCT
ajlm-843	155	39	clinicians	clinician	NOUN
ajlm-843	155	40	and	and	CCONJ
ajlm-843	155	41	other	other	ADJ
ajlm-843	155	42	hospital	hospital	NOUN
ajlm-843	155	43	staff	staff	NOUN
ajlm-843	155	44	.	.	PUNCT
ajlm-843	156	1	it	it	PRON
ajlm-843	156	2	is	be	AUX
ajlm-843	156	3	recommended	recommend	VERB
ajlm-843	156	4	that	that	SCONJ
ajlm-843	156	5	:	:	PUNCT
ajlm-843	156	6	the	the	DET
ajlm-843	156	7	government	government	NOUN
ajlm-843	156	8	should	should	AUX
ajlm-843	156	9	improve	improve	VERB
ajlm-843	156	10	laboratory	laboratory	NOUN
ajlm-843	156	11	infrastructure	infrastructure	NOUN
ajlm-843	156	12	to	to	PART
ajlm-843	156	13	boost	boost	VERB
ajlm-843	156	14	patient	patient	ADJ
ajlm-843	156	15	flow	flow	NOUN
ajlm-843	156	16	,	,	PUNCT
ajlm-843	156	17	employ	employ	VERB
ajlm-843	156	18	more	more	ADJ
ajlm-843	156	19	staff	staff	NOUN
ajlm-843	156	20	to	to	PART
ajlm-843	156	21	replace	replace	VERB
ajlm-843	156	22	those	those	PRON
ajlm-843	156	23	who	who	PRON
ajlm-843	156	24	transfer	transfer	VERB
ajlm-843	156	25	or	or	CCONJ
ajlm-843	156	26	retire	retire	VERB
ajlm-843	156	27	and	and	CCONJ
ajlm-843	156	28	provide	provide	VERB
ajlm-843	156	29	more	more	ADJ
ajlm-843	156	30	automated	automate	VERB
ajlm-843	156	31	machines	machine	NOUN
ajlm-843	156	32	to	to	PART
ajlm-843	156	33	increase	increase	VERB
ajlm-843	156	34	efficiency	efficiency	NOUN
ajlm-843	156	35	and	and	CCONJ
ajlm-843	156	36	reduce	reduce	VERB
ajlm-843	156	37	waiting	waiting	NOUN
ajlm-843	156	38	times	time	NOUN
ajlm-843	156	39	.	.	PUNCT
ajlm-843	157	1	the	the	DET
ajlm-843	157	2	hospital	hospital	NOUN
ajlm-843	157	3	management	management	NOUN
ajlm-843	157	4	should	should	AUX
ajlm-843	157	5	:	:	PUNCT
ajlm-843	157	6	provide	provide	VERB
ajlm-843	157	7	an	an	DET
ajlm-843	157	8	interface	interface	NOUN
ajlm-843	157	9	system	system	NOUN
ajlm-843	157	10	to	to	PART
ajlm-843	157	11	link	link	VERB
ajlm-843	157	12	laboratory	laboratory	NOUN
ajlm-843	157	13	equipment	equipment	NOUN
ajlm-843	157	14	to	to	ADP
ajlm-843	157	15	the	the	DET
ajlm-843	157	16	laboratory	laboratory	NOUN
ajlm-843	157	17	information	information	NOUN
ajlm-843	157	18	system	system	NOUN
ajlm-843	157	19	to	to	PART
ajlm-843	157	20	reduce	reduce	VERB
ajlm-843	157	21	clerical	clerical	ADJ
ajlm-843	157	22	errors	error	NOUN
ajlm-843	157	23	,	,	PUNCT
ajlm-843	157	24	maintain	maintain	VERB
ajlm-843	157	25	the	the	DET
ajlm-843	157	26	internal	internal	ADJ
ajlm-843	157	27	communication	communication	NOUN
ajlm-843	157	28	system	system	NOUN
ajlm-843	157	29	in	in	ADP
ajlm-843	157	30	the	the	DET
ajlm-843	157	31	hospital	hospital	NOUN
ajlm-843	157	32	,	,	PUNCT
ajlm-843	157	33	provide	provide	VERB
ajlm-843	157	34	a	a	DET
ajlm-843	157	35	web	web	NOUN
ajlm-843	157	36	-	-	PUNCT
ajlm-843	157	37	based	base	VERB
ajlm-843	157	38	communication	communication	NOUN
ajlm-843	157	39	system	system	NOUN
ajlm-843	157	40	that	that	PRON
ajlm-843	157	41	links	link	VERB
ajlm-843	157	42	the	the	DET
ajlm-843	157	43	laboratory	laboratory	NOUN
ajlm-843	157	44	service	service	NOUN
ajlm-843	157	45	to	to	ADP
ajlm-843	157	46	patients	patient	NOUN
ajlm-843	157	47	and	and	CCONJ
ajlm-843	157	48	clinicians	clinician	NOUN
ajlm-843	157	49	,	,	PUNCT
ajlm-843	157	50	notify	notify	VERB
ajlm-843	157	51	them	they	PRON
ajlm-843	157	52	when	when	SCONJ
ajlm-843	157	53	their	their	PRON
ajlm-843	157	54	results	result	NOUN
ajlm-843	157	55	are	be	AUX
ajlm-843	157	56	ready	ready	ADJ
ajlm-843	157	57	,	,	PUNCT
ajlm-843	157	58	remind	remind	VERB
ajlm-843	157	59	them	they	PRON
ajlm-843	157	60	of	of	ADP
ajlm-843	157	61	their	their	PRON
ajlm-843	157	62	appointments	appointment	NOUN
ajlm-843	157	63	with	with	ADP
ajlm-843	157	64	the	the	DET
ajlm-843	157	65	laboratory	laboratory	NOUN
ajlm-843	157	66	and	and	CCONJ
ajlm-843	157	67	allow	allow	VERB
ajlm-843	157	68	logging	logging	NOUN
ajlm-843	157	69	of	of	ADP
ajlm-843	157	70	issues	issue	NOUN
ajlm-843	157	71	with	with	ADP
ajlm-843	157	72	laboratory	laboratory	NOUN
ajlm-843	157	73	services	service	NOUN
ajlm-843	157	74	,	,	PUNCT
ajlm-843	157	75	provide	provide	VERB
ajlm-843	157	76	equipment	equipment	NOUN
ajlm-843	157	77	such	such	ADJ
ajlm-843	157	78	as	as	ADP
ajlm-843	157	79	a	a	DET
ajlm-843	157	80	television	television	NOUN
ajlm-843	157	81	set	set	NOUN
ajlm-843	157	82	,	,	PUNCT
ajlm-843	157	83	video	video	NOUN
ajlm-843	157	84	or	or	CCONJ
ajlm-843	157	85	audio	audio	NOUN
ajlm-843	157	86	player	player	NOUN
ajlm-843	157	87	to	to	PART
ajlm-843	157	88	entertain	entertain	VERB
ajlm-843	157	89	customers	customer	NOUN
ajlm-843	157	90	,	,	PUNCT
ajlm-843	157	91	especially	especially	ADV
ajlm-843	157	92	when	when	SCONJ
ajlm-843	157	93	they	they	PRON
ajlm-843	157	94	are	be	AUX
ajlm-843	157	95	waiting	wait	VERB
ajlm-843	157	96	to	to	PART
ajlm-843	157	97	be	be	AUX
ajlm-843	157	98	served	serve	VERB
ajlm-843	157	99	,	,	PUNCT
ajlm-843	157	100	hire	hire	VERB
ajlm-843	157	101	more	more	ADJ
ajlm-843	157	102	staff	staff	NOUN
ajlm-843	157	103	to	to	PART
ajlm-843	157	104	handle	handle	VERB
ajlm-843	157	105	the	the	DET
ajlm-843	157	106	workload	workload	NOUN
ajlm-843	157	107	,	,	PUNCT
ajlm-843	157	108	sign	sign	VERB
ajlm-843	157	109	engagements	engagement	NOUN
ajlm-843	157	110	with	with	ADP
ajlm-843	157	111	hired	hire	VERB
ajlm-843	157	112	workers	worker	NOUN
ajlm-843	157	113	to	to	PART
ajlm-843	157	114	guarantee	guarantee	VERB
ajlm-843	157	115	their	their	PRON
ajlm-843	157	116	job	job	NOUN
ajlm-843	157	117	security	security	NOUN
ajlm-843	157	118	and	and	CCONJ
ajlm-843	157	119	motivation	motivation	NOUN
ajlm-843	157	120	,	,	PUNCT
ajlm-843	157	121	and	and	CCONJ
ajlm-843	157	122	retain	retain	VERB
ajlm-843	157	123	existing	exist	VERB
ajlm-843	157	124	staff	staff	NOUN
ajlm-843	157	125	to	to	PART
ajlm-843	157	126	maintain	maintain	VERB
ajlm-843	157	127	continuity	continuity	NOUN
ajlm-843	157	128	,	,	PUNCT
ajlm-843	157	129	train	train	VERB
ajlm-843	157	130	other	other	ADJ
ajlm-843	157	131	hospital	hospital	NOUN
ajlm-843	157	132	staff	staff	NOUN
ajlm-843	157	133	on	on	ADP
ajlm-843	157	134	the	the	DET
ajlm-843	157	135	importance	importance	NOUN
ajlm-843	157	136	of	of	ADP
ajlm-843	157	137	customer	customer	NOUN
ajlm-843	157	138	satisfaction	satisfaction	NOUN
ajlm-843	157	139	,	,	PUNCT
ajlm-843	157	140	support	support	VERB
ajlm-843	157	141	the	the	DET
ajlm-843	157	142	laboratory	laboratory	NOUN
ajlm-843	157	143	in	in	ADP
ajlm-843	157	144	the	the	DET
ajlm-843	157	145	effective	effective	ADJ
ajlm-843	157	146	implementation	implementation	NOUN
ajlm-843	157	147	of	of	ADP
ajlm-843	157	148	corrective	corrective	ADJ
ajlm-843	157	149	actions	action	NOUN
ajlm-843	157	150	,	,	PUNCT
ajlm-843	157	151	and	and	CCONJ
ajlm-843	157	152	plant	plant	VERB
ajlm-843	157	153	close	close	ADJ
ajlm-843	157	154	-	-	PUNCT
ajlm-843	157	155	circuit	circuit	NOUN
ajlm-843	157	156	television	television	NOUN
ajlm-843	157	157	cameras	camera	NOUN
ajlm-843	157	158	in	in	ADP
ajlm-843	157	159	the	the	DET
ajlm-843	157	160	departments	department	NOUN
ajlm-843	157	161	of	of	ADP
ajlm-843	157	162	the	the	DET
ajlm-843	157	163	laboratory	laboratory	NOUN
ajlm-843	157	164	and	and	CCONJ
ajlm-843	157	165	hospitals	hospital	NOUN
ajlm-843	157	166	to	to	PART
ajlm-843	157	167	ease	ease	VERB
ajlm-843	157	168	supervision	supervision	NOUN
ajlm-843	157	169	and	and	CCONJ
ajlm-843	157	170	monitoring	monitoring	NOUN
ajlm-843	157	171	of	of	ADP
ajlm-843	157	172	staff	staff	NOUN
ajlm-843	157	173	activities	activity	NOUN
ajlm-843	157	174	and	and	CCONJ
ajlm-843	157	175	customers	customer	NOUN
ajlm-843	157	176	.	.	PUNCT
ajlm-843	158	1	clinicians	clinician	NOUN
ajlm-843	158	2	should	should	AUX
ajlm-843	158	3	respect	respect	VERB
ajlm-843	158	4	the	the	DET
ajlm-843	158	5	policies	policy	NOUN
ajlm-843	158	6	and	and	CCONJ
ajlm-843	158	7	procedures	procedure	NOUN
ajlm-843	158	8	of	of	ADP
ajlm-843	158	9	the	the	DET
ajlm-843	158	10	laboratory	laboratory	NOUN
ajlm-843	158	11	and	and	CCONJ
ajlm-843	158	12	hospital	hospital	NOUN
ajlm-843	158	13	.	.	PUNCT
ajlm-843	159	1	they	they	PRON
ajlm-843	159	2	should	should	AUX
ajlm-843	159	3	follow	follow	VERB
ajlm-843	159	4	their	their	PRON
ajlm-843	159	5	appointments	appointment	NOUN
ajlm-843	159	6	and	and	CCONJ
ajlm-843	159	7	report	report	VERB
ajlm-843	159	8	any	any	DET
ajlm-843	159	9	incidents	incident	NOUN
ajlm-843	159	10	to	to	ADP
ajlm-843	159	11	the	the	DET
ajlm-843	159	12	laboratory	laboratory	NOUN
ajlm-843	159	13	management	management	NOUN
ajlm-843	159	14	,	,	PUNCT
ajlm-843	159	15	educate	educate	VERB
ajlm-843	159	16	and	and	CCONJ
ajlm-843	159	17	counsel	counsel	VERB
ajlm-843	159	18	their	their	PRON
ajlm-843	159	19	patients	patient	NOUN
ajlm-843	159	20	before	before	ADP
ajlm-843	159	21	sending	send	VERB
ajlm-843	159	22	them	they	PRON
ajlm-843	159	23	to	to	ADP
ajlm-843	159	24	the	the	DET
ajlm-843	159	25	laboratory	laboratory	NOUN
ajlm-843	159	26	,	,	PUNCT
ajlm-843	159	27	communicate	communicate	VERB
ajlm-843	159	28	well	well	ADV
ajlm-843	159	29	with	with	ADP
ajlm-843	159	30	their	their	PRON
ajlm-843	159	31	patients	patient	NOUN
ajlm-843	159	32	and	and	CCONJ
ajlm-843	159	33	the	the	DET
ajlm-843	159	34	laboratory	laboratory	NOUN
ajlm-843	159	35	management	management	NOUN
ajlm-843	159	36	in	in	ADP
ajlm-843	159	37	case	case	NOUN
ajlm-843	159	38	of	of	ADP
ajlm-843	159	39	any	any	DET
ajlm-843	159	40	incident	incident	NOUN
ajlm-843	159	41	,	,	PUNCT
ajlm-843	159	42	and	and	CCONJ
ajlm-843	159	43	receive	receive	VERB
ajlm-843	159	44	and	and	CCONJ
ajlm-843	159	45	direct	direct	ADJ
ajlm-843	159	46	patients	patient	NOUN
ajlm-843	159	47	properly	properly	ADV
ajlm-843	159	48	to	to	PART
ajlm-843	159	49	avoid	avoid	VERB
ajlm-843	159	50	cross	cross	ADJ
ajlm-843	159	51	-	-	NOUN
ajlm-843	159	52	aggregation	aggregation	NOUN
ajlm-843	159	53	with	with	ADP
ajlm-843	159	54	other	other	ADJ
ajlm-843	159	55	services	service	NOUN
ajlm-843	159	56	.	.	PUNCT
ajlm-843	160	1	the	the	DET
ajlm-843	160	2	laboratory	laboratory	NOUN
ajlm-843	160	3	management	management	NOUN
ajlm-843	160	4	and	and	CCONJ
ajlm-843	160	5	staff	staff	NOUN
ajlm-843	160	6	should	should	AUX
ajlm-843	160	7	positively	positively	ADV
ajlm-843	160	8	change	change	VERB
ajlm-843	160	9	their	their	PRON
ajlm-843	160	10	attitude	attitude	NOUN
ajlm-843	160	11	,	,	PUNCT
ajlm-843	160	12	respect	respect	VERB
ajlm-843	160	13	all	all	DET
ajlm-843	160	14	laboratory	laboratory	NOUN
ajlm-843	160	15	policies	policy	NOUN
ajlm-843	160	16	and	and	CCONJ
ajlm-843	160	17	procedures	procedure	NOUN
ajlm-843	160	18	,	,	PUNCT
ajlm-843	160	19	intensify	intensify	VERB
ajlm-843	160	20	supervision	supervision	NOUN
ajlm-843	160	21	,	,	PUNCT
ajlm-843	160	22	regularly	regularly	ADV
ajlm-843	160	23	train	train	VERB
ajlm-843	160	24	new	new	ADJ
ajlm-843	160	25	and	and	CCONJ
ajlm-843	160	26	old	old	ADJ
ajlm-843	160	27	staff	staff	NOUN
ajlm-843	160	28	,	,	PUNCT
ajlm-843	160	29	effectively	effectively	ADV
ajlm-843	160	30	implement	implement	VERB
ajlm-843	160	31	corrective	corrective	ADJ
ajlm-843	160	32	and	and	CCONJ
ajlm-843	160	33	preventive	preventive	ADJ
ajlm-843	160	34	actions	action	NOUN
ajlm-843	160	35	in	in	ADP
ajlm-843	160	36	real	real	ADJ
ajlm-843	160	37	-	-	PUNCT
ajlm-843	160	38	time	time	NOUN
ajlm-843	160	39	,	,	PUNCT
ajlm-843	160	40	intensify	intensify	VERB
ajlm-843	160	41	meetings	meeting	NOUN
ajlm-843	160	42	(	(	PUNCT
ajlm-843	160	43	laboratory	laboratory	NOUN
ajlm-843	160	44	-	-	PUNCT
ajlm-843	160	45	clinic	clinic	NOUN
ajlm-843	160	46	interface	interface	NOUN
ajlm-843	160	47	)	)	PUNCT
ajlm-843	160	48	with	with	ADP
ajlm-843	160	49	the	the	DET
ajlm-843	160	50	users	user	NOUN
ajlm-843	160	51	of	of	ADP
ajlm-843	160	52	the	the	DET
ajlm-843	160	53	laboratory	laboratory	NOUN
ajlm-843	160	54	,	,	PUNCT
ajlm-843	160	55	educate	educate	VERB
ajlm-843	160	56	the	the	DET
ajlm-843	160	57	public	public	NOUN
ajlm-843	160	58	on	on	ADP
ajlm-843	160	59	the	the	DET
ajlm-843	160	60	use	use	NOUN
ajlm-843	160	61	of	of	ADP
ajlm-843	160	62	laboratory	laboratory	NOUN
ajlm-843	160	63	services	service	NOUN
ajlm-843	160	64	by	by	ADP
ajlm-843	160	65	making	make	VERB
ajlm-843	160	66	more	more	ADV
ajlm-843	160	67	frequent	frequent	ADJ
ajlm-843	160	68	public	public	ADJ
ajlm-843	160	69	talks	talk	NOUN
ajlm-843	160	70	over	over	ADP
ajlm-843	160	71	the	the	DET
ajlm-843	160	72	radio	radio	NOUN
ajlm-843	160	73	and	and	CCONJ
ajlm-843	160	74	television	television	NOUN
ajlm-843	160	75	,	,	PUNCT
ajlm-843	160	76	and	and	CCONJ
ajlm-843	160	77	revise	revise	VERB
ajlm-843	160	78	the	the	DET
ajlm-843	160	79	questionnaire	questionnaire	NOUN
ajlm-843	160	80	to	to	PART
ajlm-843	160	81	include	include	VERB
ajlm-843	160	82	more	more	ADV
ajlm-843	160	83	open	open	ADJ
ajlm-843	160	84	-	-	PUNCT
ajlm-843	160	85	ended	end	VERB
ajlm-843	160	86	questions	question	NOUN
ajlm-843	160	87	.	.	PUNCT
ajlm-843	161	1	limitations	limitation	NOUN
ajlm-843	161	2	since	since	SCONJ
ajlm-843	161	3	this	this	PRON
ajlm-843	161	4	is	be	AUX
ajlm-843	161	5	a	a	DET
ajlm-843	161	6	retrospective	retrospective	ADJ
ajlm-843	161	7	study	study	NOUN
ajlm-843	161	8	,	,	PUNCT
ajlm-843	161	9	we	we	PRON
ajlm-843	161	10	could	could	AUX
ajlm-843	161	11	not	not	PART
ajlm-843	161	12	control	control	VERB
ajlm-843	161	13	the	the	DET
ajlm-843	161	14	consistency	consistency	NOUN
ajlm-843	161	15	of	of	ADP
ajlm-843	161	16	the	the	DET
ajlm-843	161	17	data	datum	NOUN
ajlm-843	161	18	collected	collect	VERB
ajlm-843	161	19	.	.	PUNCT
ajlm-843	162	1	our	our	PRON
ajlm-843	162	2	study	study	NOUN
ajlm-843	162	3	was	be	AUX
ajlm-843	162	4	based	base	VERB
ajlm-843	162	5	on	on	ADP
ajlm-843	162	6	the	the	DET
ajlm-843	162	7	data	datum	NOUN
ajlm-843	162	8	collected	collect	VERB
ajlm-843	162	9	,	,	PUNCT
ajlm-843	162	10	so	so	SCONJ
ajlm-843	162	11	we	we	PRON
ajlm-843	162	12	were	be	AUX
ajlm-843	162	13	limited	limit	VERB
ajlm-843	162	14	to	to	ADP
ajlm-843	162	15	the	the	DET
ajlm-843	162	16	assessed	assessed	ADJ
ajlm-843	162	17	statements	statement	NOUN
ajlm-843	162	18	or	or	CCONJ
ajlm-843	162	19	questions	question	NOUN
ajlm-843	162	20	.	.	PUNCT
ajlm-843	163	1	the	the	DET
ajlm-843	163	2	fact	fact	NOUN
ajlm-843	163	3	that	that	SCONJ
ajlm-843	163	4	some	some	DET
ajlm-843	163	5	participants	participant	NOUN
ajlm-843	163	6	provided	provide	VERB
ajlm-843	163	7	their	their	PRON
ajlm-843	163	8	phone	phone	NOUN
ajlm-843	163	9	numbers	number	NOUN
ajlm-843	163	10	might	might	AUX
ajlm-843	163	11	not	not	PART
ajlm-843	163	12	be	be	AUX
ajlm-843	163	13	a	a	DET
ajlm-843	163	14	bias	bias	NOUN
ajlm-843	163	15	since	since	SCONJ
ajlm-843	163	16	they	they	PRON
ajlm-843	163	17	knew	know	VERB
ajlm-843	163	18	that	that	SCONJ
ajlm-843	163	19	they	they	PRON
ajlm-843	163	20	could	could	AUX
ajlm-843	163	21	be	be	AUX
ajlm-843	163	22	called	call	VERB
ajlm-843	163	23	up	up	ADP
ajlm-843	163	24	as	as	ADP
ajlm-843	163	25	key	key	ADJ
ajlm-843	163	26	informants	informant	NOUN
ajlm-843	163	27	and	and	CCONJ
ajlm-843	163	28	this	this	PRON
ajlm-843	163	29	was	be	AUX
ajlm-843	163	30	optional	optional	ADJ
ajlm-843	163	31	.	.	PUNCT
ajlm-843	164	1	conclusion	conclusion	NOUN
ajlm-843	164	2	according	accord	VERB
ajlm-843	164	3	to	to	ADP
ajlm-843	164	4	our	our	PRON
ajlm-843	164	5	study	study	NOUN
ajlm-843	164	6	,	,	PUNCT
ajlm-843	164	7	waiting	wait	VERB
ajlm-843	164	8	time	time	NOUN
ajlm-843	164	9	was	be	AUX
ajlm-843	164	10	a	a	DET
ajlm-843	164	11	major	major	ADJ
ajlm-843	164	12	cause	cause	NOUN
ajlm-843	164	13	of	of	ADP
ajlm-843	164	14	clinician	clinician	ADJ
ajlm-843	164	15	dissatisfaction	dissatisfaction	NOUN
ajlm-843	164	16	with	with	ADP
ajlm-843	164	17	laboratory	laboratory	NOUN
ajlm-843	164	18	services	service	NOUN
ajlm-843	164	19	.	.	PUNCT
ajlm-843	165	1	to	to	PART
ajlm-843	165	2	maintain	maintain	VERB
ajlm-843	165	3	reduced	reduced	ADJ
ajlm-843	165	4	dissatisfaction	dissatisfaction	NOUN
ajlm-843	165	5	rates	rate	NOUN
ajlm-843	165	6	in	in	ADP
ajlm-843	165	7	clinical	clinical	ADJ
ajlm-843	165	8	laboratories	laboratory	NOUN
ajlm-843	165	9	,	,	PUNCT
ajlm-843	165	10	it	it	PRON
ajlm-843	165	11	is	be	AUX
ajlm-843	165	12	important	important	ADJ
ajlm-843	165	13	to	to	PART
ajlm-843	165	14	continuously	continuously	ADV
ajlm-843	165	15	identify	identify	VERB
ajlm-843	165	16	challenges	challenge	NOUN
ajlm-843	165	17	and	and	CCONJ
ajlm-843	165	18	effectively	effectively	ADV
ajlm-843	165	19	implement	implement	VERB
ajlm-843	165	20	corrective	corrective	ADJ
ajlm-843	165	21	actions	action	NOUN
ajlm-843	165	22	.	.	PUNCT
ajlm-843	166	1	acknowledgements	acknowledgement	NOUN
ajlm-843	166	2	we	we	PRON
ajlm-843	166	3	acknowledge	acknowledge	VERB
ajlm-843	166	4	the	the	DET
ajlm-843	166	5	staff	staff	NOUN
ajlm-843	166	6	and	and	CCONJ
ajlm-843	166	7	management	management	NOUN
ajlm-843	166	8	of	of	ADP
ajlm-843	166	9	the	the	DET
ajlm-843	166	10	regional	regional	ADJ
ajlm-843	166	11	hospital	hospital	NOUN
ajlm-843	166	12	bamenda	bamenda	NOUN
ajlm-843	166	13	laboratory	laboratory	NOUN
ajlm-843	166	14	,	,	PUNCT
ajlm-843	166	15	present	present	ADJ
ajlm-843	166	16	and	and	CCONJ
ajlm-843	166	17	former	former	ADJ
ajlm-843	166	18	directors	director	NOUN
ajlm-843	166	19	and	and	CCONJ
ajlm-843	166	20	management	management	NOUN
ajlm-843	166	21	of	of	ADP
ajlm-843	166	22	the	the	DET
ajlm-843	166	23	regional	regional	ADJ
ajlm-843	166	24	hospital	hospital	NOUN
ajlm-843	166	25	bamenda	bamenda	NOUN
ajlm-843	166	26	and	and	CCONJ
ajlm-843	166	27	the	the	DET
ajlm-843	166	28	ministry	ministry	PROPN
ajlm-843	166	29	of	of	ADP
ajlm-843	166	30	public	public	ADJ
ajlm-843	166	31	health	health	NOUN
ajlm-843	166	32	for	for	ADP
ajlm-843	166	33	their	their	PRON
ajlm-843	166	34	support	support	NOUN
ajlm-843	166	35	towards	towards	ADP
ajlm-843	166	36	the	the	DET
ajlm-843	166	37	satisfaction	satisfaction	NOUN
ajlm-843	166	38	of	of	ADP
ajlm-843	166	39	customers	customer	NOUN
ajlm-843	166	40	and	and	CCONJ
ajlm-843	166	41	their	their	PRON
ajlm-843	166	42	wonderful	wonderful	ADJ
ajlm-843	166	43	input	input	NOUN
ajlm-843	166	44	in	in	ADP
ajlm-843	166	45	terms	term	NOUN
ajlm-843	166	46	of	of	ADP
ajlm-843	166	47	financial	financial	ADJ
ajlm-843	166	48	and	and	CCONJ
ajlm-843	166	49	management	management	NOUN
ajlm-843	166	50	commitment	commitment	NOUN
ajlm-843	166	51	towards	towards	ADP
ajlm-843	166	52	the	the	DET
ajlm-843	166	53	improvement	improvement	NOUN
ajlm-843	166	54	of	of	ADP
ajlm-843	166	55	the	the	DET
ajlm-843	166	56	laboratory	laboratory	NOUN
ajlm-843	166	57	services	service	NOUN
ajlm-843	166	58	.	.	PUNCT
ajlm-843	167	1	thanks	thank	NOUN
ajlm-843	167	2	to	to	ADP
ajlm-843	167	3	the	the	DET
ajlm-843	167	4	global	global	ADJ
ajlm-843	167	5	health	health	NOUN
ajlm-843	167	6	system	system	NOUN
ajlm-843	167	7	solution	solution	NOUN
ajlm-843	167	8	,	,	PUNCT
ajlm-843	167	9	limbe	limbe	NOUN
ajlm-843	167	10	and	and	CCONJ
ajlm-843	167	11	center	center	NOUN
ajlm-843	167	12	for	for	ADP
ajlm-843	167	13	disease	disease	NOUN
ajlm-843	167	14	control	control	NOUN
ajlm-843	167	15	and	and	CCONJ
ajlm-843	167	16	prevention	prevention	NOUN
ajlm-843	167	17	(	(	PUNCT
ajlm-843	167	18	cdc	cdc	PROPN
ajlm-843	167	19	)	)	PUNCT
ajlm-843	167	20	cameroon	cameroon	NOUN
ajlm-843	167	21	for	for	ADP
ajlm-843	167	22	technical	technical	ADJ
ajlm-843	167	23	support	support	NOUN
ajlm-843	167	24	towards	towards	ADP
ajlm-843	167	25	the	the	DET
ajlm-843	167	26	improvement	improvement	NOUN
ajlm-843	167	27	of	of	ADP
ajlm-843	167	28	the	the	DET
ajlm-843	167	29	laboratory	laboratory	NOUN
ajlm-843	167	30	.	.	PUNCT
ajlm-843	168	1	lastly	lastly	ADV
ajlm-843	168	2	,	,	PUNCT
ajlm-843	168	3	we	we	PRON
ajlm-843	168	4	appreciate	appreciate	VERB
ajlm-843	168	5	the	the	DET
ajlm-843	168	6	staff	staff	NOUN
ajlm-843	168	7	of	of	ADP
ajlm-843	168	8	the	the	DET
ajlm-843	168	9	bamenda	bamenda	PROPN
ajlm-843	168	10	regional	regional	PROPN
ajlm-843	168	11	hospital	hospital	NOUN
ajlm-843	168	12	laboratory	laboratory	NOUN
ajlm-843	168	13	,	,	PUNCT
ajlm-843	168	14	users	user	NOUN
ajlm-843	168	15	of	of	ADP
ajlm-843	168	16	the	the	DET
ajlm-843	168	17	laboratory	laboratory	NOUN
ajlm-843	168	18	services	service	NOUN
ajlm-843	168	19	(	(	PUNCT
ajlm-843	168	20	patients	patient	NOUN
ajlm-843	168	21	or	or	CCONJ
ajlm-843	168	22	caregivers	caregiver	NOUN
ajlm-843	168	23	,	,	PUNCT
ajlm-843	168	24	doctors	doctor	NOUN
ajlm-843	168	25	and	and	CCONJ
ajlm-843	168	26	nurses	nurse	NOUN
ajlm-843	168	27	)	)	PUNCT
ajlm-843	168	28	for	for	ADP
ajlm-843	168	29	their	their	PRON
ajlm-843	168	30	wonderful	wonderful	ADJ
ajlm-843	168	31	cooperation	cooperation	NOUN
ajlm-843	168	32	towards	towards	ADP
ajlm-843	168	33	the	the	DET
ajlm-843	168	34	satisfaction	satisfaction	NOUN
ajlm-843	168	35	of	of	ADP
ajlm-843	168	36	patients	patient	NOUN
ajlm-843	168	37	.	.	PUNCT
ajlm-843	169	1	competing	compete	VERB
ajlm-843	169	2	interests	interest	NOUN
ajlm-843	169	3	the	the	DET
ajlm-843	169	4	authors	author	NOUN
ajlm-843	169	5	declare	declare	VERB
ajlm-843	169	6	that	that	SCONJ
ajlm-843	169	7	they	they	PRON
ajlm-843	169	8	have	have	VERB
ajlm-843	169	9	no	no	DET
ajlm-843	169	10	financial	financial	ADJ
ajlm-843	169	11	or	or	CCONJ
ajlm-843	169	12	personal	personal	ADJ
ajlm-843	169	13	relationships	relationship	NOUN
ajlm-843	169	14	that	that	PRON
ajlm-843	169	15	may	may	AUX
ajlm-843	169	16	have	have	AUX
ajlm-843	169	17	inappropriately	inappropriately	ADV
ajlm-843	169	18	influenced	influence	VERB
ajlm-843	169	19	them	they	PRON
ajlm-843	169	20	in	in	ADP
ajlm-843	169	21	writing	write	VERB
ajlm-843	169	22	this	this	DET
ajlm-843	169	23	article	article	NOUN
ajlm-843	169	24	.	.	PUNCT
ajlm-843	170	1	authors	author	NOUN
ajlm-843	170	2	’	’	PART
ajlm-843	170	3	contributions	contribution	NOUN
ajlm-843	170	4	v.n.f	v.n.f	ADJ
ajlm-843	170	5	.	.	PUNCT
ajlm-843	171	1	(	(	PUNCT
ajlm-843	171	2	study	study	NOUN
ajlm-843	171	3	leader	leader	NOUN
ajlm-843	171	4	)	)	PUNCT
ajlm-843	171	5	was	be	AUX
ajlm-843	171	6	responsible	responsible	ADJ
ajlm-843	171	7	for	for	ADP
ajlm-843	171	8	conceptualisation	conceptualisation	NOUN
ajlm-843	171	9	of	of	ADP
ajlm-843	171	10	the	the	DET
ajlm-843	171	11	study	study	NOUN
ajlm-843	171	12	,	,	PUNCT
ajlm-843	171	13	study	study	NOUN
ajlm-843	171	14	design	design	NOUN
ajlm-843	171	15	,	,	PUNCT
ajlm-843	171	16	statistical	statistical	ADJ
ajlm-843	171	17	analysis	analysis	NOUN
ajlm-843	171	18	and	and	CCONJ
ajlm-843	171	19	final	final	ADJ
ajlm-843	171	20	writing	writing	NOUN
ajlm-843	171	21	of	of	ADP
ajlm-843	171	22	the	the	DET
ajlm-843	171	23	manuscript	manuscript	NOUN
ajlm-843	171	24	,	,	PUNCT
ajlm-843	171	25	c.n.a	c.n.a	PROPN
ajlm-843	171	26	.	.	PUNCT
ajlm-843	171	27	and	and	CCONJ
ajlm-843	171	28	r.e.-t	r.e.-t	PROPN
ajlm-843	171	29	.	.	PUNCT
ajlm-843	172	1	were	be	AUX
ajlm-843	172	2	responsible	responsible	ADJ
ajlm-843	172	3	for	for	ADP
ajlm-843	172	4	conceptualisation	conceptualisation	NOUN
ajlm-843	172	5	of	of	ADP
ajlm-843	172	6	the	the	DET
ajlm-843	172	7	study	study	NOUN
ajlm-843	172	8	and	and	CCONJ
ajlm-843	172	9	correction	correction	NOUN
ajlm-843	172	10	of	of	ADP
ajlm-843	172	11	the	the	DET
ajlm-843	172	12	manuscript	manuscript	NOUN
ajlm-843	172	13	,	,	PUNCT
ajlm-843	172	14	r.m.f	r.m.f	ADJ
ajlm-843	172	15	.	.	PUNCT
ajlm-843	173	1	was	be	AUX
ajlm-843	173	2	responsible	responsible	ADJ
ajlm-843	173	3	for	for	ADP
ajlm-843	173	4	correction	correction	NOUN
ajlm-843	173	5	of	of	ADP
ajlm-843	173	6	the	the	DET
ajlm-843	173	7	manuscript	manuscript	NOUN
ajlm-843	173	8	and	and	CCONJ
ajlm-843	173	9	data	datum	NOUN
ajlm-843	173	10	collection	collection	NOUN
ajlm-843	173	11	,	,	PUNCT
ajlm-843	173	12	j.s	j.s	PROPN
ajlm-843	173	13	.	.	PROPN
ajlm-843	173	14	,	,	PUNCT
ajlm-843	173	15	p.n	p.n	PROPN
ajlm-843	173	16	.	.	PROPN
ajlm-843	173	17	,	,	PUNCT
ajlm-843	173	18	j.n	j.n	PROPN
ajlm-843	173	19	.	.	PROPN
ajlm-843	173	20	,	,	PUNCT
ajlm-843	173	21	m.s	m.s	PROPN
ajlm-843	173	22	.	.	PROPN
ajlm-843	173	23	and	and	CCONJ
ajlm-843	173	24	t.n.k	t.n.k	PROPN
ajlm-843	173	25	.	.	PUNCT
ajlm-843	174	1	assisted	assist	VERB
ajlm-843	174	2	in	in	ADP
ajlm-843	174	3	the	the	DET
ajlm-843	174	4	correction	correction	NOUN
ajlm-843	174	5	of	of	ADP
ajlm-843	174	6	the	the	DET
ajlm-843	174	7	manuscript	manuscript	NOUN
ajlm-843	174	8	and	and	CCONJ
ajlm-843	174	9	c.n.m	c.n.m	NOUN
ajlm-843	174	10	.	.	PUNCT
ajlm-843	175	1	did	do	VERB
ajlm-843	175	2	the	the	DET
ajlm-843	175	3	data	datum	NOUN
ajlm-843	175	4	collection	collection	NOUN
ajlm-843	175	5	.	.	PUNCT
ajlm-843	176	1	sources	source	NOUN
ajlm-843	176	2	of	of	ADP
ajlm-843	176	3	support	support	NOUN
ajlm-843	176	4	this	this	DET
ajlm-843	176	5	research	research	NOUN
ajlm-843	176	6	received	receive	VERB
ajlm-843	176	7	no	no	DET
ajlm-843	176	8	specific	specific	ADJ
ajlm-843	176	9	grant	grant	NOUN
ajlm-843	176	10	from	from	ADP
ajlm-843	176	11	any	any	DET
ajlm-843	176	12	funding	funding	NOUN
ajlm-843	176	13	agency	agency	NOUN
ajlm-843	176	14	in	in	ADP
ajlm-843	176	15	the	the	DET
ajlm-843	176	16	public	public	ADJ
ajlm-843	176	17	,	,	PUNCT
ajlm-843	176	18	commercial	commercial	ADJ
ajlm-843	176	19	,	,	PUNCT
ajlm-843	176	20	or	or	CCONJ
ajlm-843	176	21	not	not	PART
ajlm-843	176	22	-	-	PUNCT
ajlm-843	176	23	for	for	ADP
ajlm-843	176	24	-	-	PUNCT
ajlm-843	176	25	profit	profit	NOUN
ajlm-843	176	26	sectors	sector	NOUN
ajlm-843	176	27	.	.	PUNCT
ajlm-843	177	1	data	datum	NOUN
ajlm-843	177	2	availability	availability	NOUN
ajlm-843	177	3	statement	statement	NOUN
ajlm-843	177	4	data	datum	NOUN
ajlm-843	177	5	sharing	sharing	NOUN
ajlm-843	177	6	is	be	AUX
ajlm-843	177	7	not	not	PART
ajlm-843	177	8	applicable	applicable	ADJ
ajlm-843	177	9	to	to	ADP
ajlm-843	177	10	this	this	DET
ajlm-843	177	11	article	article	NOUN
ajlm-843	177	12	as	as	SCONJ
ajlm-843	177	13	no	no	DET
ajlm-843	177	14	new	new	ADJ
ajlm-843	177	15	data	datum	NOUN
ajlm-843	177	16	were	be	AUX
ajlm-843	177	17	created	create	VERB
ajlm-843	177	18	or	or	CCONJ
ajlm-843	177	19	analysed	analyse	VERB
ajlm-843	177	20	in	in	ADP
ajlm-843	177	21	this	this	DET
ajlm-843	177	22	study	study	NOUN
ajlm-843	177	23	.	.	PUNCT
ajlm-843	178	1	disclaimer	disclaimer	VERB
ajlm-843	178	2	the	the	DET
ajlm-843	178	3	views	view	NOUN
ajlm-843	178	4	and	and	CCONJ
ajlm-843	178	5	opinions	opinion	NOUN
ajlm-843	178	6	expressed	express	VERB
ajlm-843	178	7	in	in	ADP
ajlm-843	178	8	this	this	DET
ajlm-843	178	9	article	article	NOUN
ajlm-843	178	10	are	be	AUX
ajlm-843	178	11	those	those	PRON
ajlm-843	178	12	of	of	ADP
ajlm-843	178	13	the	the	DET
ajlm-843	178	14	authors	author	NOUN
ajlm-843	178	15	and	and	CCONJ
ajlm-843	178	16	do	do	AUX
ajlm-843	178	17	not	not	PART
ajlm-843	178	18	necessarily	necessarily	ADV
ajlm-843	178	19	reflect	reflect	VERB
ajlm-843	178	20	the	the	DET
ajlm-843	178	21	official	official	ADJ
ajlm-843	178	22	policy	policy	NOUN
ajlm-843	178	23	or	or	CCONJ
ajlm-843	178	24	position	position	NOUN
ajlm-843	178	25	of	of	ADP
ajlm-843	178	26	any	any	DET
ajlm-843	178	27	affiliated	affiliated	ADJ
ajlm-843	178	28	agency	agency	NOUN
ajlm-843	178	29	of	of	ADP
ajlm-843	178	30	the	the	DET
ajlm-843	178	31	authors	author	NOUN
ajlm-843	178	32	.	.	PUNCT
ajlm-843	179	1	references	reference	NOUN
ajlm-843	179	2	kaye	kaye	PROPN
ajlm-843	179	3	ad	ad	NOUN
ajlm-843	179	4	,	,	PUNCT
ajlm-843	179	5	okanlawon	okanlawon	PROPN
ajlm-843	179	6	oj	oj	PROPN
ajlm-843	179	7	,	,	PUNCT
ajlm-843	179	8	urman	urman	PROPN
ajlm-843	179	9	rd	rd	PROPN
ajlm-843	179	10	.	.	PUNCT
ajlm-843	180	1	clinical	clinical	ADJ
ajlm-843	180	2	performance	performance	NOUN
ajlm-843	180	3	feedback	feedback	NOUN
ajlm-843	180	4	and	and	CCONJ
ajlm-843	180	5	quality	quality	NOUN
ajlm-843	180	6	improvement	improvement	NOUN
ajlm-843	180	7	opportunities	opportunity	NOUN
ajlm-843	180	8	for	for	ADP
ajlm-843	180	9	perioperative	perioperative	ADJ
ajlm-843	180	10	physicians	physician	NOUN
ajlm-843	180	11	.	.	PUNCT
ajlm-843	181	1	adv	adv	PROPN
ajlm-843	181	2	med	med	PROPN
ajlm-843	181	3	educ	educ	PROPN
ajlm-843	181	4	pract	pract	PROPN
ajlm-843	181	5	.	.	PUNCT
ajlm-843	182	1	2014;5:115	2014;5:115	NUM
ajlm-843	182	2	.	.	PUNCT
ajlm-843	183	1	https://doi.org/10.2147/amep.s62165	https://doi.org/10.2147/amep.s62165	PROPN
ajlm-843	183	2	veloski	veloski	PROPN
ajlm-843	183	3	j	j	PROPN
ajlm-843	183	4	,	,	PUNCT
ajlm-843	183	5	boex	boex	NOUN
ajlm-843	183	6	jr	jr	PROPN
ajlm-843	183	7	,	,	PUNCT
ajlm-843	183	8	grasberger	grasberger	NOUN
ajlm-843	183	9	mj	mj	PROPN
ajlm-843	183	10	,	,	PUNCT
ajlm-843	183	11	et	et	PROPN
ajlm-843	183	12	al	al	PROPN
ajlm-843	183	13	.	.	PUNCT
ajlm-843	184	1	systematic	systematic	PROPN
ajlm-843	184	2	review	review	NOUN
ajlm-843	184	3	of	of	ADP
ajlm-843	184	4	the	the	DET
ajlm-843	184	5	literature	literature	NOUN
ajlm-843	184	6	on	on	ADP
ajlm-843	184	7	assessment	assessment	NOUN
ajlm-843	184	8	,	,	PUNCT
ajlm-843	184	9	feedback	feedback	NOUN
ajlm-843	184	10	and	and	CCONJ
ajlm-843	184	11	physicians	physician	NOUN
ajlm-843	184	12	’	'	PUNCT
ajlm-843	184	13	clinical	clinical	ADJ
ajlm-843	184	14	performance	performance	NOUN
ajlm-843	184	15	:	:	PUNCT
ajlm-843	184	16	beme	beme	NOUN
ajlm-843	184	17	guide	guide	VERB
ajlm-843	184	18	no	no	INTJ
ajlm-843	184	19	.	.	NOUN
ajlm-843	185	1	7	7	X
ajlm-843	185	2	.	.	NUM
ajlm-843	185	3	med	med	ADJ
ajlm-843	185	4	teach	teach	NOUN
ajlm-843	185	5	.	.	PUNCT
ajlm-843	186	1	2006;28(2):117–128	2006;28(2):117–128	X
ajlm-843	186	2	.	.	PUNCT
ajlm-843	186	3	https://doi.org/10.1080/01421590600622665	https://doi.org/10.1080/01421590600622665	PROPN
ajlm-843	186	4	mugford	mugford	PROPN
ajlm-843	186	5	m	m	PROPN
ajlm-843	186	6	,	,	PUNCT
ajlm-843	186	7	banfield	banfield	PROPN
ajlm-843	186	8	p	p	PROPN
ajlm-843	186	9	,	,	PUNCT
ajlm-843	186	10	o’hanlon	o’hanlon	NOUN
ajlm-843	186	11	m.	m.	NOUN
ajlm-843	186	12	effects	effect	NOUN
ajlm-843	186	13	of	of	ADP
ajlm-843	186	14	feedback	feedback	NOUN
ajlm-843	186	15	of	of	ADP
ajlm-843	186	16	information	information	NOUN
ajlm-843	186	17	on	on	ADP
ajlm-843	186	18	clinical	clinical	ADJ
ajlm-843	186	19	practice	practice	NOUN
ajlm-843	186	20	:	:	PUNCT
ajlm-843	186	21	a	a	DET
ajlm-843	186	22	review	review	NOUN
ajlm-843	186	23	.	.	PUNCT
ajlm-843	187	1	bmj	bmj	PROPN
ajlm-843	187	2	.	.	PUNCT
ajlm-843	188	1	1991;303(6799):398–402	1991;303(6799):398–402	NUM
ajlm-843	188	2	.	.	PUNCT
ajlm-843	188	3	https://doi.org/10.1136/bmj.303.6799.398	https://doi.org/10.1136/bmj.303.6799.398	PROPN
ajlm-843	188	4	iso	iso	PROPN
ajlm-843	188	5	,	,	PUNCT
ajlm-843	188	6	e.	e.	PROPN
ajlm-843	188	7	,	,	PUNCT
ajlm-843	188	8	15189	15189	NUM
ajlm-843	188	9	.	.	PUNCT
ajlm-843	189	1	medical	medical	ADJ
ajlm-843	189	2	laboratories	laboratory	NOUN
ajlm-843	189	3	–	–	PUNCT
ajlm-843	189	4	particular	particular	ADJ
ajlm-843	189	5	requirements	requirement	NOUN
ajlm-843	189	6	for	for	ADP
ajlm-843	189	7	quality	quality	NOUN
ajlm-843	189	8	and	and	CCONJ
ajlm-843	189	9	competence	competence	NOUN
ajlm-843	189	10	.	.	PUNCT
ajlm-843	190	1	geneva	geneva	PROPN
ajlm-843	190	2	:	:	PUNCT
ajlm-843	190	3	international	international	ADJ
ajlm-843	190	4	organization	organization	NOUN
ajlm-843	190	5	for	for	ADP
ajlm-843	190	6	standardization	standardization	NOUN
ajlm-843	190	7	.	.	PUNCT
ajlm-843	191	1	college	college	NOUN
ajlm-843	191	2	of	of	ADP
ajlm-843	191	3	american	american	ADJ
ajlm-843	191	4	pathologists	pathologist	NOUN
ajlm-843	191	5	.	.	PUNCT
ajlm-843	192	1	laboratory	laboratory	PROPN
ajlm-843	192	2	general	general	ADJ
ajlm-843	192	3	checklist	checklist	NOUN
ajlm-843	192	4	:	:	PUNCT
ajlm-843	192	5	laboratory	laboratory	NOUN
ajlm-843	192	6	accreditation	accreditation	NOUN
ajlm-843	192	7	program	program	NOUN
ajlm-843	192	8	.	.	PUNCT
ajlm-843	193	1	northfeld	northfeld	ADJ
ajlm-843	193	2	,	,	PUNCT
ajlm-843	193	3	il	il	PROPN
ajlm-843	193	4	:	:	PUNCT
ajlm-843	193	5	college	college	NOUN
ajlm-843	193	6	of	of	ADP
ajlm-843	193	7	american	american	ADJ
ajlm-843	193	8	pathologists	pathologist	NOUN
ajlm-843	193	9	,	,	PUNCT
ajlm-843	193	10	2005	2005	NUM
ajlm-843	193	11	.	.	PUNCT
ajlm-843	194	1	iso	iso	NOUN
ajlm-843	194	2	,	,	PUNCT
ajlm-843	194	3	i.	i.	NOUN
ajlm-843	194	4	iso	iso	PROPN
ajlm-843	194	5	/	/	SYM
ajlm-843	194	6	iec17025	iec17025	NOUN
ajlm-843	194	7	:	:	PUNCT
ajlm-843	194	8	2005	2005	NUM
ajlm-843	194	9	general	general	ADJ
ajlm-843	194	10	requirements	requirement	NOUN
ajlm-843	194	11	for	for	ADP
ajlm-843	194	12	the	the	DET
ajlm-843	194	13	competence	competence	NOUN
ajlm-843	194	14	of	of	ADP
ajlm-843	194	15	testing	testing	NOUN
ajlm-843	194	16	and	and	CCONJ
ajlm-843	194	17	calibration	calibration	NOUN
ajlm-843	194	18	laboratories	laboratory	NOUN
ajlm-843	194	19	.	.	PUNCT
ajlm-843	195	1	iso	iso	PROPN
ajlm-843	195	2	,	,	PUNCT
ajlm-843	195	3	geneva	geneva	PROPN
ajlm-843	195	4	;	;	PUNCT
ajlm-843	195	5	2005	2005	NUM
ajlm-843	195	6	.	.	PUNCT
ajlm-843	196	1	steindel	steindel	NOUN
ajlm-843	196	2	sj	sj	PROPN
ajlm-843	196	3	,	,	PUNCT
ajlm-843	196	4	howanitz	howanitz	PROPN
ajlm-843	196	5	pj	pj	PROPN
ajlm-843	196	6	.	.	PROPN
ajlm-843	196	7	physician	physician	PROPN
ajlm-843	196	8	satisfaction	satisfaction	NOUN
ajlm-843	196	9	and	and	CCONJ
ajlm-843	196	10	emergency	emergency	PROPN
ajlm-843	196	11	department	department	PROPN
ajlm-843	196	12	laboratory	laboratory	PROPN
ajlm-843	196	13	test	test	NOUN
ajlm-843	196	14	turnaround	turnaround	NOUN
ajlm-843	196	15	time	time	NOUN
ajlm-843	196	16	:	:	PUNCT
ajlm-843	196	17	observations	observation	NOUN
ajlm-843	196	18	based	base	VERB
ajlm-843	196	19	on	on	ADP
ajlm-843	196	20	college	college	NOUN
ajlm-843	196	21	of	of	ADP
ajlm-843	196	22	american	american	ADJ
ajlm-843	196	23	pathologists	pathologist	NOUN
ajlm-843	196	24	q	q	ADJ
ajlm-843	196	25	-	-	PUNCT
ajlm-843	196	26	probes	probe	NOUN
ajlm-843	196	27	studies	study	NOUN
ajlm-843	196	28	.	.	PUNCT
ajlm-843	197	1	arch	arch	ADJ
ajlm-843	197	2	pathol	pathol	NOUN
ajlm-843	197	3	lab	lab	NOUN
ajlm-843	197	4	med	me	VERB
ajlm-843	197	5	.	.	PUNCT
ajlm-843	198	1	2001;125(7):863–871	2001;125(7):863–871	X
ajlm-843	198	2	.	.	PUNCT
ajlm-843	198	3	oja	oja	PROPN
ajlm-843	198	4	pi	pi	PROPN
ajlm-843	198	5	,	,	PUNCT
ajlm-843	198	6	kouri	kouri	PROPN
ajlm-843	198	7	tt	tt	PROPN
ajlm-843	198	8	,	,	PUNCT
ajlm-843	198	9	pakarinen	pakarinen	PROPN
ajlm-843	198	10	aj	aj	PROPN
ajlm-843	198	11	.	.	PROPN
ajlm-843	198	12	from	from	ADP
ajlm-843	198	13	customer	customer	NOUN
ajlm-843	198	14	satisfaction	satisfaction	NOUN
ajlm-843	198	15	survey	survey	NOUN
ajlm-843	198	16	to	to	ADP
ajlm-843	198	17	corrective	corrective	ADJ
ajlm-843	198	18	actions	action	NOUN
ajlm-843	198	19	in	in	ADP
ajlm-843	198	20	laboratory	laboratory	NOUN
ajlm-843	198	21	services	service	NOUN
ajlm-843	198	22	in	in	ADP
ajlm-843	198	23	a	a	DET
ajlm-843	198	24	university	university	NOUN
ajlm-843	198	25	hospital	hospital	NOUN
ajlm-843	198	26	.	.	PUNCT
ajlm-843	199	1	int	int	PROPN
ajlm-843	199	2	j	j	PROPN
ajlm-843	199	3	qual	qual	PROPN
ajlm-843	199	4	health	health	PROPN
ajlm-843	199	5	care	care	NOUN
ajlm-843	199	6	.	.	PUNCT
ajlm-843	200	1	2006;18(6):422–428	2006;18(6):422–428	X
ajlm-843	200	2	.	.	PUNCT
ajlm-843	201	1	https://doi.org/10.1093/intqhc/mzl050	https://doi.org/10.1093/intqhc/mzl050	PROPN
ajlm-843	201	2	teklemariam	teklemariam	PROPN
ajlm-843	202	1	z	z	NOUN
ajlm-843	202	2	,	,	PUNCT
ajlm-843	202	3	mekonnen	mekonnen	PROPN
ajlm-843	202	4	a	a	NOUN
ajlm-843	202	5	,	,	PUNCT
ajlm-843	202	6	kedir	kedir	PROPN
ajlm-843	202	7	h	h	PROPN
ajlm-843	202	8	,	,	PUNCT
ajlm-843	202	9	et	et	PROPN
ajlm-843	202	10	al	al	PROPN
ajlm-843	202	11	.	.	PUNCT
ajlm-843	202	12	clients	client	NOUN
ajlm-843	202	13	and	and	CCONJ
ajlm-843	202	14	clinician	clinician	NOUN
ajlm-843	202	15	satisfaction	satisfaction	NOUN
ajlm-843	202	16	with	with	ADP
ajlm-843	202	17	laboratory	laboratory	NOUN
ajlm-843	202	18	services	service	NOUN
ajlm-843	202	19	at	at	ADP
ajlm-843	202	20	selected	select	VERB
ajlm-843	202	21	government	government	NOUN
ajlm-843	202	22	hospitals	hospital	NOUN
ajlm-843	202	23	in	in	ADP
ajlm-843	202	24	eastern	eastern	ADJ
ajlm-843	202	25	ethiopia	ethiopia	PROPN
ajlm-843	202	26	.	.	PUNCT
ajlm-843	203	1	bmc	bmc	ADJ
ajlm-843	203	2	res	re	NOUN
ajlm-843	203	3	notes	note	NOUN
ajlm-843	203	4	.	.	PUNCT
ajlm-843	204	1	2013;6(1):15	2013;6(1):15	X
ajlm-843	204	2	.	.	PUNCT
ajlm-843	204	3	https://doi.org/10.1186/1756-0500-6-15	https://doi.org/10.1186/1756-0500-6-15	NOUN
ajlm-843	204	4	jones	jones	PROPN
ajlm-843	204	5	bj	bj	PROPN
ajlm-843	204	6	,	,	PUNCT
ajlm-843	204	7	bekeris	bekeris	NOUN
ajlm-843	204	8	lg	lg	PROPN
ajlm-843	204	9	,	,	PUNCT
ajlm-843	204	10	nakhleh	nakhleh	NOUN
ajlm-843	204	11	rf	rf	PROPN
ajlm-843	204	12	,	,	PUNCT
ajlm-843	204	13	et	et	PROPN
ajlm-843	204	14	al	al	PROPN
ajlm-843	204	15	.	.	PROPN
ajlm-843	204	16	physician	physician	PROPN
ajlm-843	204	17	satisfaction	satisfaction	NOUN
ajlm-843	204	18	with	with	ADP
ajlm-843	204	19	clinical	clinical	ADJ
ajlm-843	204	20	laboratory	laboratory	NOUN
ajlm-843	204	21	services	service	NOUN
ajlm-843	204	22	:	:	PUNCT
ajlm-843	204	23	a	a	DET
ajlm-843	204	24	college	college	NOUN
ajlm-843	204	25	of	of	ADP
ajlm-843	204	26	american	american	ADJ
ajlm-843	204	27	pathologists	pathologist	NOUN
ajlm-843	204	28	q	q	ADJ
ajlm-843	204	29	-	-	PUNCT
ajlm-843	204	30	probes	probe	NOUN
ajlm-843	204	31	study	study	NOUN
ajlm-843	204	32	of	of	ADP
ajlm-843	204	33	138	138	NUM
ajlm-843	204	34	institutions	institution	NOUN
ajlm-843	204	35	.	.	PUNCT
ajlm-843	205	1	arch	arch	ADJ
ajlm-843	205	2	pathol	pathol	NOUN
ajlm-843	205	3	lab	lab	NOUN
ajlm-843	205	4	med	me	VERB
ajlm-843	205	5	.	.	PUNCT
ajlm-843	206	1	2009;133(1):38–43	2009;133(1):38–43	X
ajlm-843	206	2	.	.	PUNCT
ajlm-843	206	3	zarbo	zarbo	PROPN
ajlm-843	206	4	rj	rj	PROPN
ajlm-843	206	5	,	,	PUNCT
ajlm-843	206	6	nakhleh	nakhleh	PROPN
ajlm-843	206	7	re	re	PROPN
ajlm-843	206	8	,	,	PUNCT
ajlm-843	206	9	walsh	walsh	PROPN
ajlm-843	206	10	m	m	PROPN
ajlm-843	206	11	,	,	PUNCT
ajlm-843	206	12	et	et	PROPN
ajlm-843	206	13	al	al	PROPN
ajlm-843	206	14	.	.	PUNCT
ajlm-843	206	15	customer	customer	NOUN
ajlm-843	206	16	satisfaction	satisfaction	NOUN
ajlm-843	206	17	in	in	ADP
ajlm-843	206	18	anatomic	anatomic	ADJ
ajlm-843	206	19	pathology	pathology	NOUN
ajlm-843	206	20	:	:	PUNCT
ajlm-843	206	21	a	a	DET
ajlm-843	206	22	college	college	NOUN
ajlm-843	206	23	of	of	ADP
ajlm-843	206	24	american	american	ADJ
ajlm-843	206	25	pathologists	pathologist	NOUN
ajlm-843	206	26	q	q	ADJ
ajlm-843	206	27	-	-	PUNCT
ajlm-843	206	28	probes	probe	NOUN
ajlm-843	206	29	study	study	NOUN
ajlm-843	206	30	of	of	ADP
ajlm-843	206	31	3065	3065	NUM
ajlm-843	206	32	physician	physician	NOUN
ajlm-843	206	33	surveys	survey	NOUN
ajlm-843	206	34	from	from	ADP
ajlm-843	206	35	94	94	NUM
ajlm-843	206	36	laboratories	laboratory	NOUN
ajlm-843	206	37	.	.	PUNCT
ajlm-843	207	1	arch	arch	ADJ
ajlm-843	207	2	pathol	pathol	NOUN
ajlm-843	207	3	lab	lab	NOUN
ajlm-843	207	4	med	me	VERB
ajlm-843	207	5	.	.	PUNCT
ajlm-843	208	1	2003;127(1):23–29	2003;127(1):23–29	X
ajlm-843	208	2	.	.	PUNCT
ajlm-843	209	1	yao	yao	PROPN
ajlm-843	209	2	k	k	PROPN
ajlm-843	209	3	,	,	PUNCT
ajlm-843	209	4	mckinney	mckinney	PROPN
ajlm-843	209	5	b	b	PROPN
ajlm-843	209	6	,	,	PUNCT
ajlm-843	209	7	murphy	murphy	PROPN
ajlm-843	209	8	a	a	X
ajlm-843	209	9	,	,	PUNCT
ajlm-843	209	10	et	et	PROPN
ajlm-843	209	11	al	al	PROPN
ajlm-843	209	12	.	.	PUNCT
ajlm-843	210	1	improving	improve	VERB
ajlm-843	210	2	quality	quality	NOUN
ajlm-843	210	3	management	management	NOUN
ajlm-843	210	4	systems	system	NOUN
ajlm-843	210	5	of	of	ADP
ajlm-843	210	6	laboratories	laboratory	NOUN
ajlm-843	210	7	in	in	ADP
ajlm-843	210	8	developing	develop	VERB
ajlm-843	210	9	countries	country	NOUN
ajlm-843	210	10	:	:	PUNCT
ajlm-843	210	11	an	an	DET
ajlm-843	210	12	innovative	innovative	ADJ
ajlm-843	210	13	training	training	NOUN
ajlm-843	210	14	approach	approach	NOUN
ajlm-843	210	15	to	to	PART
ajlm-843	210	16	accelerate	accelerate	VERB
ajlm-843	210	17	laboratory	laboratory	NOUN
ajlm-843	210	18	accreditation	accreditation	NOUN
ajlm-843	210	19	.	.	PUNCT
ajlm-843	211	1	am	be	AUX
ajlm-843	211	2	j	j	PROPN
ajlm-843	211	3	clin	clin	PROPN
ajlm-843	211	4	pathol	pathol	NOUN
ajlm-843	211	5	.	.	PUNCT
ajlm-843	212	1	2010;134(3	2010;134(3	NUM
ajlm-843	212	2	):	):	PUNCT
ajlm-843	212	3	401–409	401–409	NUM
ajlm-843	212	4	.	.	PUNCT
ajlm-843	213	1	https://doi.org/10.1309/ajcpnbbl53fwuiqj	https://doi.org/10.1309/ajcpnbbl53fwuiqj	PROPN
ajlm-843	213	2	yao	yao	PROPN
ajlm-843	213	3	k	k	PROPN
ajlm-843	213	4	,	,	PUNCT
ajlm-843	213	5	maruta	maruta	PROPN
ajlm-843	213	6	t	t	PROPN
ajlm-843	213	7	,	,	PUNCT
ajlm-843	213	8	luman	luman	PROPN
ajlm-843	213	9	et	et	PROPN
ajlm-843	213	10	,	,	PUNCT
ajlm-843	213	11	et	et	PROPN
ajlm-843	213	12	al	al	PROPN
ajlm-843	213	13	.	.	PUNCT
ajlm-843	214	1	the	the	DET
ajlm-843	214	2	slmta	slmta	NOUN
ajlm-843	214	3	programme	programme	NOUN
ajlm-843	214	4	:	:	PUNCT
ajlm-843	214	5	transforming	transform	VERB
ajlm-843	214	6	the	the	DET
ajlm-843	214	7	laboratory	laboratory	NOUN
ajlm-843	214	8	landscape	landscape	NOUN
ajlm-843	214	9	in	in	ADP
ajlm-843	214	10	developing	develop	VERB
ajlm-843	214	11	countries	country	NOUN
ajlm-843	214	12	.	.	PUNCT
ajlm-843	215	1	afr	afr	PROPN
ajlm-843	215	2	j	j	PROPN
ajlm-843	215	3	lab	lab	PROPN
ajlm-843	215	4	med	me	VERB
ajlm-843	215	5	.	.	PUNCT
ajlm-843	216	1	2014;3(2	2014;3(2	NUM
ajlm-843	216	2	)	)	PUNCT
ajlm-843	216	3	,	,	PUNCT
ajlm-843	216	4	art	art	NOUN
ajlm-843	216	5	.	.	PUNCT
ajlm-843	217	1	#	#	SYM
ajlm-843	217	2	194	194	NUM
ajlm-843	217	3	,	,	PUNCT
ajlm-843	217	4	8	8	NUM
ajlm-843	217	5	pages	page	NOUN
ajlm-843	217	6	.	.	PUNCT
ajlm-843	218	1	https://doi.org/10.4102/ajlm.v3i2.194	https://doi.org/10.4102/ajlm.v3i2.194	PROPN
ajlm-843	218	2	ndasi	ndasi	PROPN
ajlm-843	218	3	j	j	PROPN
ajlm-843	218	4	,	,	PUNCT
ajlm-843	218	5	dimite	dimite	PROPN
ajlm-843	218	6	l	l	NOUN
ajlm-843	218	7	,	,	PUNCT
ajlm-843	218	8	mbome	mbome	VERB
ajlm-843	218	9	v.	v.	ADV
ajlm-843	218	10	,	,	PUNCT
ajlm-843	218	11	et	et	PROPN
ajlm-843	218	12	al	al	PROPN
ajlm-843	218	13	.	.	PROPN
ajlm-843	218	14	decentralised	decentralise	VERB
ajlm-843	218	15	facility	facility	NOUN
ajlm-843	218	16	-	-	PUNCT
ajlm-843	218	17	based	base	VERB
ajlm-843	218	18	training	training	NOUN
ajlm-843	218	19	as	as	ADP
ajlm-843	218	20	an	an	DET
ajlm-843	218	21	alternative	alternative	ADJ
ajlm-843	218	22	model	model	NOUN
ajlm-843	218	23	for	for	ADP
ajlm-843	218	24	slmta	slmta	ADJ
ajlm-843	218	25	implementation	implementation	NOUN
ajlm-843	218	26	:	:	PUNCT
ajlm-843	218	27	the	the	DET
ajlm-843	218	28	cameroon	cameroon	NOUN
ajlm-843	218	29	experience	experience	NOUN
ajlm-843	218	30	.	.	PUNCT
ajlm-843	219	1	afr	afr	PROPN
ajlm-843	219	2	j	j	PROPN
ajlm-843	219	3	lab	lab	PROPN
ajlm-843	219	4	med	med	PROPN
ajlm-843	219	5	.	.	PROPN
ajlm-843	219	6	2014.3(2	2014.3(2	NOUN
ajlm-843	219	7	)	)	PUNCT
ajlm-843	219	8	,	,	PUNCT
ajlm-843	219	9	art	art	NOUN
ajlm-843	219	10	.	.	PUNCT
ajlm-843	220	1	#	#	SYM
ajlm-843	220	2	231	231	NUM
ajlm-843	220	3	,	,	PUNCT
ajlm-843	220	4	6	6	NUM
ajlm-843	220	5	pages	page	NOUN
ajlm-843	220	6	.	.	PUNCT
ajlm-843	221	1	https://doi.org/10.4102/ajlm.v3i2.231	https://doi.org/10.4102/ajlm.v3i2.231	PROPN
ajlm-843	221	2	sanas	sanas	PROPN
ajlm-843	221	3	.	.	PUNCT
ajlm-843	222	1	[	[	X
ajlm-843	222	2	cited	cite	VERB
ajlm-843	222	3	2020	2020	NUM
ajlm-843	222	4	jan	jan	PROPN
ajlm-843	222	5	08	08	NUM
ajlm-843	222	6	]	]	PUNCT
ajlm-843	222	7	.	.	PUNCT
ajlm-843	223	1	available	available	ADJ
ajlm-843	223	2	from	from	ADP
ajlm-843	223	3	:	:	PUNCT
ajlm-843	223	4	https://www.sanas.co.za/pages/index.aspx	https://www.sanas.co.za/pages/index.aspx	PROPN
ajlm-843	223	5	kelley	kelley	PROPN
ajlm-843	223	6	k	k	PROPN
ajlm-843	223	7	,	,	PUNCT
ajlm-843	223	8	clark	clark	PROPN
ajlm-843	223	9	b	b	PROPN
ajlm-843	223	10	,	,	PUNCT
ajlm-843	223	11	brown	brown	ADJ
ajlm-843	223	12	n	n	CCONJ
ajlm-843	223	13	,	,	PUNCT
ajlm-843	223	14	et	et	PROPN
ajlm-843	223	15	al	al	PROPN
ajlm-843	223	16	.	.	PUNCT
ajlm-843	224	1	good	good	ADJ
ajlm-843	224	2	practice	practice	NOUN
ajlm-843	224	3	in	in	ADP
ajlm-843	224	4	the	the	DET
ajlm-843	224	5	conduct	conduct	NOUN
ajlm-843	224	6	and	and	CCONJ
ajlm-843	224	7	reporting	reporting	NOUN
ajlm-843	224	8	of	of	ADP
ajlm-843	224	9	survey	survey	NOUN
ajlm-843	224	10	research	research	NOUN
ajlm-843	224	11	.	.	PUNCT
ajlm-843	225	1	int	int	PROPN
ajlm-843	225	2	j	j	PROPN
ajlm-843	225	3	qual	qual	PROPN
ajlm-843	225	4	health	health	PROPN
ajlm-843	225	5	care	care	NOUN
ajlm-843	225	6	.	.	PUNCT
ajlm-843	226	1	2003;15(3):261–266	2003;15(3):261–266	X
ajlm-843	226	2	.	.	PUNCT
ajlm-843	227	1	https://doi.org/10.1093/intqhc/mzg031	https://doi.org/10.1093/intqhc/mzg031	PROPN
ajlm-843	227	2	streiner	streiner	PROPN
ajlm-843	227	3	dl	dl	PROPN
ajlm-843	227	4	,	,	PUNCT
ajlm-843	227	5	norman	norman	PROPN
ajlm-843	227	6	gr	gr	PROPN
ajlm-843	227	7	,	,	PUNCT
ajlm-843	227	8	cairney	cairney	PROPN
ajlm-843	227	9	j.	j.	PROPN
ajlm-843	227	10	health	health	PROPN
ajlm-843	227	11	measurement	measurement	PROPN
ajlm-843	227	12	scales	scale	VERB
ajlm-843	227	13	:	:	PUNCT
ajlm-843	227	14	a	a	DET
ajlm-843	227	15	practical	practical	ADJ
ajlm-843	227	16	guide	guide	NOUN
ajlm-843	227	17	to	to	ADP
ajlm-843	227	18	their	their	PRON
ajlm-843	227	19	development	development	NOUN
ajlm-843	227	20	and	and	CCONJ
ajlm-843	227	21	use	use	NOUN
ajlm-843	227	22	.	.	PUNCT
ajlm-843	228	1	oxford	oxford	PROPN
ajlm-843	228	2	university	university	PROPN
ajlm-843	228	3	press	press	NOUN
ajlm-843	228	4	,	,	PUNCT
ajlm-843	228	5	oxford	oxford	PROPN
ajlm-843	228	6	;	;	PUNCT
ajlm-843	228	7	2015	2015	NUM
ajlm-843	228	8	.	.	PUNCT
ajlm-843	229	1	morse	morse	PROPN
ajlm-843	229	2	jm	jm	PROPN
ajlm-843	229	3	,	,	PUNCT
ajlm-843	229	4	field	field	NOUN
ajlm-843	229	5	pa	pa	PROPN
ajlm-843	229	6	.	.	PUNCT
ajlm-843	229	7	nursing	nursing	NOUN
ajlm-843	229	8	research	research	NOUN
ajlm-843	229	9	:	:	PUNCT
ajlm-843	229	10	the	the	DET
ajlm-843	229	11	application	application	NOUN
ajlm-843	229	12	of	of	ADP
ajlm-843	229	13	qualitative	qualitative	ADJ
ajlm-843	229	14	approaches	approach	NOUN
ajlm-843	229	15	.	.	PUNCT
ajlm-843	230	1	nelson	nelson	PROPN
ajlm-843	230	2	thornes	thornes	PROPN
ajlm-843	230	3	ltd	ltd	PROPN
ajlm-843	230	4	,	,	PUNCT
ajlm-843	230	5	cheltenham	cheltenham	PROPN
ajlm-843	230	6	;	;	PUNCT
ajlm-843	230	7	1995	1995	NUM
ajlm-843	230	8	.	.	PUNCT
ajlm-843	231	1	allen	allen	PROPN
ajlm-843	231	2	k	k	PROPN
ajlm-843	231	3	,	,	PUNCT
ajlm-843	231	4	harris	harris	PROPN
ajlm-843	231	5	c.	c.	PROPN
ajlm-843	231	6	measure	measure	NOUN
ajlm-843	231	7	of	of	ADP
ajlm-843	231	8	satisfaction	satisfaction	NOUN
ajlm-843	231	9	of	of	ADP
ajlm-843	231	10	general	general	ADJ
ajlm-843	231	11	practitioners	practitioner	NOUN
ajlm-843	231	12	with	with	ADP
ajlm-843	231	13	the	the	DET
ajlm-843	231	14	chemical	chemical	NOUN
ajlm-843	231	15	pathology	pathology	NOUN
ajlm-843	231	16	services	service	NOUN
ajlm-843	231	17	in	in	ADP
ajlm-843	231	18	leeds	leeds	PROPN
ajlm-843	231	19	western	western	ADJ
ajlm-843	231	20	health	health	PROPN
ajlm-843	231	21	district	district	NOUN
ajlm-843	231	22	.	.	PUNCT
ajlm-843	232	1	ann	ann	PROPN
ajlm-843	232	2	clin	clin	PROPN
ajlm-843	232	3	biochem	biochem	PROPN
ajlm-843	232	4	.	.	PUNCT
ajlm-843	233	1	1992;29(3):331–336	1992;29(3):331–336	NUM
ajlm-843	233	2	.	.	PUNCT
ajlm-843	234	1	https://doi.org/10.1177/000456329202900314	https://doi.org/10.1177/000456329202900314	PROPN
ajlm-843	234	2	boyde	boyde	NOUN
ajlm-843	234	3	am	be	AUX
ajlm-843	234	4	,	,	PUNCT
ajlm-843	234	5	earl	earl	PROPN
ajlm-843	234	6	r	r	PROPN
ajlm-843	234	7	,	,	PUNCT
ajlm-843	234	8	fardell	fardell	NOUN
ajlm-843	234	9	s	s	PROPN
ajlm-843	234	10	,	,	PUNCT
ajlm-843	234	11	et	et	PROPN
ajlm-843	234	12	al	al	PROPN
ajlm-843	234	13	.	.	PROPN
ajlm-843	234	14	lessons	lesson	NOUN
ajlm-843	234	15	for	for	ADP
ajlm-843	234	16	the	the	DET
ajlm-843	234	17	laboratory	laboratory	NOUN
ajlm-843	234	18	from	from	ADP
ajlm-843	234	19	a	a	DET
ajlm-843	234	20	general	general	ADJ
ajlm-843	234	21	practitioner	practitioner	NOUN
ajlm-843	234	22	survey	survey	NOUN
ajlm-843	234	23	.	.	PUNCT
ajlm-843	235	1	j	j	PROPN
ajlm-843	235	2	clin	clin	PROPN
ajlm-843	235	3	pathol	pathol	PROPN
ajlm-843	235	4	.	.	PUNCT
ajlm-843	236	1	1997;50(4):283–287	1997;50(4):283–287	NUM
ajlm-843	236	2	.	.	PUNCT
ajlm-843	237	1	https://doi.org/10.1136/jcp.50.4.283	https://doi.org/10.1136/jcp.50.4.283	PROPN
ajlm-843	237	2	zarbo	zarbo	PROPN
ajlm-843	237	3	rj	rj	PROPN
ajlm-843	237	4	.	.	PUNCT
ajlm-843	238	1	determining	determine	VERB
ajlm-843	238	2	customer	customer	NOUN
ajlm-843	238	3	satisfaction	satisfaction	NOUN
ajlm-843	238	4	in	in	ADP
ajlm-843	238	5	anatomic	anatomic	ADJ
ajlm-843	238	6	pathology	pathology	NOUN
ajlm-843	238	7	.	.	PUNCT
ajlm-843	239	1	arch	arch	ADJ
ajlm-843	239	2	pathol	pathol	PROPN
ajlm-843	239	3	lab	lab	NOUN
ajlm-843	239	4	med	me	VERB
ajlm-843	239	5	.	.	PUNCT
ajlm-843	240	1	2006;130(5):645–649	2006;130(5):645–649	NUM
ajlm-843	240	2	.	.	PUNCT