id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
aijbe-667	Akpan, Aniefiok Okon Akpan; Etuk, Aniebiet Etuk	E-SERVICE QUALITY AND CUSTOMER LOYALTY IN ONLINE SHOPPING IN NIGERIA	2024	22	.pdf	application/pdf	11422	663	44	2.3 Review of Empirical Studies Rita, Oliveira, and Farisa (2019) examined the impact of e-service quality and customer satisfaction on the behavior of online customers in the Indonesian online market. Positive correlations indicate that when satisfaction increases, e-customer loyalty also increases.	cache/aijbe-667.pdf	txt/aijbe-667.txt
