id	sid	tid	token	lemma	pos
aijbe-667	1	1	american	american	PROPN
aijbe-667	1	2	interdisciplinary	interdisciplinary	PROPN
aijbe-667	1	3	journal	journal	NOUN
aijbe-667	1	4	of	of	ADP
aijbe-667	1	5	business	business	NOUN
aijbe-667	1	6	and	and	CCONJ
aijbe-667	1	7	economics	economic	NOUN
aijbe-667	1	8	issn	issn	PROPN
aijbe-667	1	9	:	:	PUNCT
aijbe-667	1	10	2837	2837	NUM
aijbe-667	1	11	-	-	SYM
aijbe-667	1	12	1909|	1909|	NUM
aijbe-667	1	13	impact	impact	NOUN
aijbe-667	1	14	factor	factor	NOUN
aijbe-667	1	15	:	:	PUNCT
aijbe-667	1	16	6.71	6.71	NUM
aijbe-667	1	17	volume	volume	NOUN
aijbe-667	1	18	.	.	PUNCT
aijbe-667	2	1	11	11	NUM
aijbe-667	2	2	,	,	PUNCT
aijbe-667	2	3	number	number	NOUN
aijbe-667	2	4	1	1	NUM
aijbe-667	2	5	;	;	PUNCT
aijbe-667	2	6	january	january	PROPN
aijbe-667	2	7	-	-	PUNCT
aijbe-667	2	8	march	march	PROPN
aijbe-667	2	9	,	,	PUNCT
aijbe-667	2	10	2024	2024	NUM
aijbe-667	2	11	;	;	PUNCT
aijbe-667	2	12	published	publish	VERB
aijbe-667	2	13	by	by	ADP
aijbe-667	2	14	:	:	PUNCT
aijbe-667	2	15	scientific	scientific	ADJ
aijbe-667	2	16	and	and	CCONJ
aijbe-667	2	17	academic	academic	ADJ
aijbe-667	2	18	development	development	PROPN
aijbe-667	2	19	institute	institute	PROPN
aijbe-667	2	20	(	(	PUNCT
aijbe-667	2	21	sadi	sadi	PROPN
aijbe-667	2	22	)	)	PUNCT
aijbe-667	2	23	8933	8933	NUM
aijbe-667	3	1	willis	willis	PROPN
aijbe-667	3	2	ave	ave	PROPN
aijbe-667	3	3	los	los	PROPN
aijbe-667	3	4	angeles	angeles	PROPN
aijbe-667	3	5	,	,	PUNCT
aijbe-667	3	6	california	california	PROPN
aijbe-667	3	7	https://sadijournals.org/index.php/aijbe|	https://sadijournals.org/index.php/aijbe|	PROPN
aijbe-667	4	1	editorial@sadijournals.org	editorial@sadijournals.org	PROPN
aijbe-667	4	2	1	1	NUM
aijbe-667	4	3	american	american	ADJ
aijbe-667	4	4	interdisciplinary	interdisciplinary	ADJ
aijbe-667	4	5	journal	journal	NOUN
aijbe-667	4	6	of	of	ADP
aijbe-667	4	7	business	business	NOUN
aijbe-667	4	8	and	and	CCONJ
aijbe-667	4	9	economics	economic	NOUN
aijbe-667	4	10	|	|	ADV
aijbe-667	4	11	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	4	12	e	e	NOUN
aijbe-667	4	13	-	-	NOUN
aijbe-667	4	14	service	service	ADJ
aijbe-667	4	15	quality	quality	NOUN
aijbe-667	4	16	and	and	CCONJ
aijbe-667	4	17	customer	customer	NOUN
aijbe-667	4	18	loyalty	loyalty	NOUN
aijbe-667	4	19	in	in	ADP
aijbe-667	4	20	online	online	ADJ
aijbe-667	4	21	shopping	shopping	NOUN
aijbe-667	4	22	in	in	ADP
aijbe-667	4	23	nigeria	nigeria	PROPN
aijbe-667	4	24	aniefiok	aniefiok	PROPN
aijbe-667	4	25	okon	okon	PROPN
aijbe-667	4	26	akpan	akpan	PROPN
aijbe-667	4	27	and	and	CCONJ
aijbe-667	4	28	aniebiet	aniebiet	PROPN
aijbe-667	4	29	etuk	etuk	PROPN
aijbe-667	4	30	department	department	PROPN
aijbe-667	4	31	of	of	ADP
aijbe-667	4	32	marketing	marketing	NOUN
aijbe-667	4	33	,	,	PUNCT
aijbe-667	4	34	akwa	akwa	ADJ
aijbe-667	4	35	ibom	ibom	ADJ
aijbe-667	4	36	state	state	NOUN
aijbe-667	4	37	university	university	NOUN
aijbe-667	4	38	,	,	PUNCT
aijbe-667	4	39	obio	obio	ADV
aijbe-667	4	40	akpa	akpa	PROPN
aijbe-667	4	41	campus	campus	NOUN
aijbe-667	4	42	doi	doi	NOUN
aijbe-667	4	43	:	:	PUNCT
aijbe-667	4	44	https://doi.org/10.5281/zenodo.10814519	https://doi.org/10.5281/zenodo.10814519	NOUN
aijbe-667	4	45	abstract	abstract	NOUN
aijbe-667	4	46	:	:	PUNCT
aijbe-667	4	47	businesses	business	NOUN
aijbe-667	4	48	grow	grow	VERB
aijbe-667	4	49	and	and	CCONJ
aijbe-667	4	50	become	become	VERB
aijbe-667	4	51	successful	successful	ADJ
aijbe-667	4	52	when	when	SCONJ
aijbe-667	4	53	loyal	loyal	ADJ
aijbe-667	4	54	customers	customer	NOUN
aijbe-667	4	55	are	be	AUX
aijbe-667	4	56	available	available	ADJ
aijbe-667	4	57	to	to	PART
aijbe-667	4	58	repeatedly	repeatedly	ADV
aijbe-667	4	59	patronize	patronize	VERB
aijbe-667	4	60	them	they	PRON
aijbe-667	4	61	.	.	PUNCT
aijbe-667	5	1	however	however	ADV
aijbe-667	5	2	,	,	PUNCT
aijbe-667	5	3	getting	get	VERB
aijbe-667	5	4	loyal	loyal	ADJ
aijbe-667	5	5	customers	customer	NOUN
aijbe-667	5	6	in	in	ADP
aijbe-667	5	7	the	the	DET
aijbe-667	5	8	online	online	ADJ
aijbe-667	5	9	market	market	NOUN
aijbe-667	5	10	is	be	AUX
aijbe-667	5	11	more	more	ADV
aijbe-667	5	12	difficult	difficult	ADJ
aijbe-667	5	13	than	than	ADP
aijbe-667	5	14	in	in	ADP
aijbe-667	5	15	the	the	DET
aijbe-667	5	16	traditional	traditional	ADJ
aijbe-667	5	17	market	market	NOUN
aijbe-667	5	18	.	.	PUNCT
aijbe-667	6	1	many	many	ADJ
aijbe-667	6	2	online	online	ADJ
aijbe-667	6	3	firms	firm	NOUN
aijbe-667	6	4	do	do	AUX
aijbe-667	6	5	not	not	PART
aijbe-667	6	6	know	know	VERB
aijbe-667	6	7	how	how	SCONJ
aijbe-667	6	8	to	to	PART
aijbe-667	6	9	make	make	VERB
aijbe-667	6	10	their	their	PRON
aijbe-667	6	11	online	online	ADJ
aijbe-667	6	12	presence	presence	NOUN
aijbe-667	6	13	attractive	attractive	ADJ
aijbe-667	6	14	enough	enough	ADV
aijbe-667	6	15	to	to	PART
aijbe-667	6	16	meet	meet	VERB
aijbe-667	6	17	the	the	DET
aijbe-667	6	18	needs	need	NOUN
aijbe-667	6	19	of	of	ADP
aijbe-667	6	20	their	their	PRON
aijbe-667	6	21	customers	customer	NOUN
aijbe-667	6	22	to	to	PART
aijbe-667	6	23	retain	retain	VERB
aijbe-667	6	24	them	they	PRON
aijbe-667	6	25	.	.	PUNCT
aijbe-667	7	1	therefore	therefore	ADV
aijbe-667	7	2	,	,	PUNCT
aijbe-667	7	3	this	this	DET
aijbe-667	7	4	study	study	NOUN
aijbe-667	7	5	investigated	investigate	VERB
aijbe-667	7	6	the	the	DET
aijbe-667	7	7	nigerian	nigerian	ADJ
aijbe-667	7	8	online	online	ADJ
aijbe-667	7	9	market	market	NOUN
aijbe-667	7	10	to	to	PART
aijbe-667	7	11	understand	understand	VERB
aijbe-667	7	12	how	how	SCONJ
aijbe-667	7	13	customer	customer	NOUN
aijbe-667	7	14	loyalty	loyalty	NOUN
aijbe-667	7	15	can	can	AUX
aijbe-667	7	16	be	be	AUX
aijbe-667	7	17	achieved	achieve	VERB
aijbe-667	7	18	through	through	ADP
aijbe-667	7	19	e	e	NOUN
aijbe-667	7	20	-	-	NOUN
aijbe-667	7	21	service	service	ADJ
aijbe-667	7	22	quality	quality	NOUN
aijbe-667	7	23	.	.	PUNCT
aijbe-667	8	1	thus	thus	ADV
aijbe-667	8	2	,	,	PUNCT
aijbe-667	8	3	the	the	DET
aijbe-667	8	4	objective	objective	NOUN
aijbe-667	8	5	of	of	ADP
aijbe-667	8	6	this	this	DET
aijbe-667	8	7	study	study	NOUN
aijbe-667	8	8	was	be	AUX
aijbe-667	8	9	to	to	PART
aijbe-667	8	10	examine	examine	VERB
aijbe-667	8	11	the	the	DET
aijbe-667	8	12	effect	effect	NOUN
aijbe-667	8	13	of	of	ADP
aijbe-667	8	14	e	e	NOUN
aijbe-667	8	15	-	-	NOUN
aijbe-667	8	16	service	service	ADJ
aijbe-667	8	17	quality	quality	NOUN
aijbe-667	8	18	on	on	ADP
aijbe-667	8	19	customer	customer	NOUN
aijbe-667	8	20	loyalty	loyalty	NOUN
aijbe-667	8	21	in	in	ADP
aijbe-667	8	22	the	the	DET
aijbe-667	8	23	nigerian	nigerian	ADJ
aijbe-667	8	24	online	online	ADJ
aijbe-667	8	25	market	market	NOUN
aijbe-667	8	26	.	.	PUNCT
aijbe-667	9	1	the	the	DET
aijbe-667	9	2	survey	survey	NOUN
aijbe-667	9	3	research	research	NOUN
aijbe-667	9	4	design	design	NOUN
aijbe-667	9	5	was	be	AUX
aijbe-667	9	6	adopted	adopt	VERB
aijbe-667	9	7	for	for	ADP
aijbe-667	9	8	the	the	DET
aijbe-667	9	9	study	study	NOUN
aijbe-667	9	10	,	,	PUNCT
aijbe-667	9	11	and	and	CCONJ
aijbe-667	9	12	a	a	DET
aijbe-667	9	13	questionnaire	questionnaire	NOUN
aijbe-667	9	14	was	be	AUX
aijbe-667	9	15	used	use	VERB
aijbe-667	9	16	to	to	PART
aijbe-667	9	17	collect	collect	VERB
aijbe-667	9	18	data	datum	NOUN
aijbe-667	9	19	.	.	PUNCT
aijbe-667	10	1	purposive	purposive	NOUN
aijbe-667	10	2	and	and	CCONJ
aijbe-667	10	3	snowball	snowball	NOUN
aijbe-667	10	4	techniques	technique	NOUN
aijbe-667	10	5	were	be	AUX
aijbe-667	10	6	used	use	VERB
aijbe-667	10	7	in	in	ADP
aijbe-667	10	8	selecting	select	VERB
aijbe-667	10	9	the	the	DET
aijbe-667	10	10	respondents	respondent	NOUN
aijbe-667	10	11	.	.	PUNCT
aijbe-667	11	1	three	three	NUM
aijbe-667	11	2	hundred	hundred	NUM
aijbe-667	11	3	and	and	CCONJ
aijbe-667	11	4	eighty	eighty	NUM
aijbe-667	11	5	four	four	NUM
aijbe-667	11	6	online	online	ADJ
aijbe-667	11	7	shoppers	shopper	NOUN
aijbe-667	11	8	in	in	ADP
aijbe-667	11	9	nigeria	nigeria	PROPN
aijbe-667	11	10	participated	participate	VERB
aijbe-667	11	11	in	in	ADP
aijbe-667	11	12	the	the	DET
aijbe-667	11	13	study	study	NOUN
aijbe-667	11	14	.	.	PUNCT
aijbe-667	12	1	however	however	ADV
aijbe-667	12	2	,	,	PUNCT
aijbe-667	12	3	responses	response	NOUN
aijbe-667	12	4	from	from	ADP
aijbe-667	12	5	376	376	NUM
aijbe-667	12	6	respondents	respondent	NOUN
aijbe-667	12	7	were	be	AUX
aijbe-667	12	8	valid	valid	ADJ
aijbe-667	12	9	for	for	ADP
aijbe-667	12	10	analysis	analysis	NOUN
aijbe-667	12	11	.	.	PUNCT
aijbe-667	13	1	data	datum	NOUN
aijbe-667	13	2	analysis	analysis	NOUN
aijbe-667	13	3	was	be	AUX
aijbe-667	13	4	performed	perform	VERB
aijbe-667	13	5	using	use	VERB
aijbe-667	13	6	descriptive	descriptive	ADJ
aijbe-667	13	7	and	and	CCONJ
aijbe-667	13	8	inferential	inferential	ADJ
aijbe-667	13	9	statistics	statistic	NOUN
aijbe-667	13	10	.	.	PUNCT
aijbe-667	14	1	specifically	specifically	ADV
aijbe-667	14	2	,	,	PUNCT
aijbe-667	14	3	the	the	DET
aijbe-667	14	4	hypotheses	hypothesis	NOUN
aijbe-667	14	5	were	be	AUX
aijbe-667	14	6	tested	test	VERB
aijbe-667	14	7	using	use	VERB
aijbe-667	14	8	regression	regression	NOUN
aijbe-667	14	9	.	.	PUNCT
aijbe-667	15	1	findings	finding	NOUN
aijbe-667	15	2	revealed	reveal	VERB
aijbe-667	15	3	that	that	SCONJ
aijbe-667	15	4	each	each	PRON
aijbe-667	15	5	of	of	ADP
aijbe-667	15	6	the	the	DET
aijbe-667	15	7	three	three	NUM
aijbe-667	15	8	dimensions	dimension	NOUN
aijbe-667	15	9	of	of	ADP
aijbe-667	15	10	e	e	NOUN
aijbe-667	15	11	-	-	NOUN
aijbe-667	15	12	service	service	ADJ
aijbe-667	15	13	quality	quality	NOUN
aijbe-667	15	14	(	(	PUNCT
aijbe-667	15	15	fulfillment	fulfillment	NOUN
aijbe-667	15	16	,	,	PUNCT
aijbe-667	15	17	responsiveness	responsiveness	NOUN
aijbe-667	15	18	and	and	CCONJ
aijbe-667	15	19	security	security	NOUN
aijbe-667	15	20	)	)	PUNCT
aijbe-667	15	21	considered	consider	VERB
aijbe-667	15	22	in	in	ADP
aijbe-667	15	23	the	the	DET
aijbe-667	15	24	study	study	NOUN
aijbe-667	15	25	had	have	VERB
aijbe-667	15	26	a	a	DET
aijbe-667	15	27	significant	significant	ADJ
aijbe-667	15	28	effect	effect	NOUN
aijbe-667	15	29	on	on	ADP
aijbe-667	15	30	customer	customer	NOUN
aijbe-667	15	31	loyalty	loyalty	NOUN
aijbe-667	15	32	.	.	PUNCT
aijbe-667	16	1	it	it	PRON
aijbe-667	16	2	was	be	AUX
aijbe-667	16	3	concluded	conclude	VERB
aijbe-667	16	4	that	that	SCONJ
aijbe-667	16	5	focusing	focus	VERB
aijbe-667	16	6	on	on	ADP
aijbe-667	16	7	these	these	DET
aijbe-667	16	8	dimensions	dimension	NOUN
aijbe-667	16	9	of	of	ADP
aijbe-667	16	10	e	e	NOUN
aijbe-667	16	11	-	-	NOUN
aijbe-667	16	12	service	service	ADJ
aijbe-667	16	13	quality	quality	NOUN
aijbe-667	16	14	can	can	AUX
aijbe-667	16	15	enhance	enhance	VERB
aijbe-667	16	16	customer	customer	NOUN
aijbe-667	16	17	loyalty	loyalty	NOUN
aijbe-667	16	18	.	.	PUNCT
aijbe-667	17	1	therefore	therefore	ADV
aijbe-667	17	2	,	,	PUNCT
aijbe-667	17	3	it	it	PRON
aijbe-667	17	4	was	be	AUX
aijbe-667	17	5	recommended	recommend	VERB
aijbe-667	17	6	that	that	SCONJ
aijbe-667	17	7	online	online	ADJ
aijbe-667	17	8	retailers	retailer	NOUN
aijbe-667	17	9	in	in	ADP
aijbe-667	17	10	nigeria	nigeria	PROPN
aijbe-667	17	11	should	should	AUX
aijbe-667	17	12	strongly	strongly	ADV
aijbe-667	17	13	consider	consider	VERB
aijbe-667	17	14	these	these	DET
aijbe-667	17	15	dimensions	dimension	NOUN
aijbe-667	17	16	of	of	ADP
aijbe-667	17	17	e	e	NOUN
aijbe-667	17	18	-	-	NOUN
aijbe-667	17	19	service	service	ADJ
aijbe-667	17	20	quality	quality	NOUN
aijbe-667	17	21	in	in	ADP
aijbe-667	17	22	their	their	PRON
aijbe-667	17	23	bid	bid	NOUN
aijbe-667	17	24	to	to	PART
aijbe-667	17	25	gain	gain	VERB
aijbe-667	17	26	customer	customer	NOUN
aijbe-667	17	27	loyalty	loyalty	NOUN
aijbe-667	17	28	.	.	PUNCT
aijbe-667	18	1	keywords	keyword	NOUN
aijbe-667	18	2	:	:	PUNCT
aijbe-667	18	3	e	e	X
aijbe-667	18	4	-	-	NOUN
aijbe-667	18	5	service	service	ADJ
aijbe-667	18	6	quality	quality	NOUN
aijbe-667	18	7	,	,	PUNCT
aijbe-667	18	8	customer	customer	NOUN
aijbe-667	18	9	loyalty	loyalty	NOUN
aijbe-667	18	10	,	,	PUNCT
aijbe-667	18	11	online	online	ADJ
aijbe-667	18	12	shopping	shopping	NOUN
aijbe-667	18	13	,	,	PUNCT
aijbe-667	18	14	fulfillment	fulfillment	NOUN
aijbe-667	18	15	,	,	PUNCT
aijbe-667	18	16	responsiveness	responsiveness	NOUN
aijbe-667	18	17	,	,	PUNCT
aijbe-667	18	18	online	online	ADJ
aijbe-667	18	19	security	security	NOUN
aijbe-667	18	20	introduction	introduction	NOUN
aijbe-667	18	21	1.1	1.1	NUM
aijbe-667	18	22	background	background	NOUN
aijbe-667	18	23	to	to	ADP
aijbe-667	18	24	the	the	DET
aijbe-667	18	25	study	study	NOUN
aijbe-667	18	26	internet	internet	NOUN
aijbe-667	18	27	technology	technology	NOUN
aijbe-667	18	28	has	have	AUX
aijbe-667	18	29	made	make	VERB
aijbe-667	18	30	it	it	PRON
aijbe-667	18	31	possible	possible	ADJ
aijbe-667	18	32	for	for	SCONJ
aijbe-667	18	33	goods	good	NOUN
aijbe-667	18	34	and	and	CCONJ
aijbe-667	18	35	services	service	NOUN
aijbe-667	18	36	to	to	PART
aijbe-667	18	37	be	be	AUX
aijbe-667	18	38	sold	sell	VERB
aijbe-667	18	39	and	and	CCONJ
aijbe-667	18	40	bought	buy	VERB
aijbe-667	18	41	online	online	ADV
aijbe-667	18	42	.	.	PUNCT
aijbe-667	19	1	this	this	PRON
aijbe-667	19	2	has	have	AUX
aijbe-667	19	3	made	make	VERB
aijbe-667	19	4	life	life	NOUN
aijbe-667	19	5	easy	easy	ADJ
aijbe-667	19	6	for	for	ADP
aijbe-667	19	7	everyone	everyone	PRON
aijbe-667	19	8	.	.	PUNCT
aijbe-667	20	1	today	today	NOUN
aijbe-667	20	2	,	,	PUNCT
aijbe-667	20	3	at	at	ADP
aijbe-667	20	4	the	the	DET
aijbe-667	20	5	comfort	comfort	NOUN
aijbe-667	20	6	of	of	ADP
aijbe-667	20	7	your	your	PRON
aijbe-667	20	8	home	home	NOUN
aijbe-667	20	9	or	or	CCONJ
aijbe-667	20	10	office	office	NOUN
aijbe-667	20	11	,	,	PUNCT
aijbe-667	20	12	you	you	PRON
aijbe-667	20	13	can	can	AUX
aijbe-667	20	14	place	place	VERB
aijbe-667	20	15	an	an	DET
aijbe-667	20	16	order	order	NOUN
aijbe-667	20	17	for	for	ADP
aijbe-667	20	18	almost	almost	ADV
aijbe-667	20	19	anything	anything	PRON
aijbe-667	20	20	you	you	PRON
aijbe-667	20	21	want	want	VERB
aijbe-667	20	22	online	online	ADV
aijbe-667	20	23	and	and	CCONJ
aijbe-667	20	24	it	it	PRON
aijbe-667	20	25	will	will	AUX
aijbe-667	20	26	be	be	AUX
aijbe-667	20	27	delivered	deliver	VERB
aijbe-667	20	28	to	to	ADP
aijbe-667	20	29	you	you	PRON
aijbe-667	20	30	.	.	PUNCT
aijbe-667	21	1	the	the	DET
aijbe-667	21	2	online	online	ADJ
aijbe-667	21	3	market	market	NOUN
aijbe-667	21	4	saves	save	VERB
aijbe-667	21	5	time	time	NOUN
aijbe-667	21	6	and	and	CCONJ
aijbe-667	21	7	offers	offer	VERB
aijbe-667	21	8	convenience	convenience	NOUN
aijbe-667	21	9	to	to	ADP
aijbe-667	21	10	customers	customer	NOUN
aijbe-667	21	11	(	(	PUNCT
aijbe-667	21	12	rita	rita	PROPN
aijbe-667	21	13	,	,	PUNCT
aijbe-667	21	14	oliveira	oliveira	PROPN
aijbe-667	21	15	&	&	CCONJ
aijbe-667	21	16	farisa,2019	farisa,2019	PROPN
aijbe-667	21	17	)	)	PUNCT
aijbe-667	21	18	.	.	PUNCT
aijbe-667	22	1	many	many	ADJ
aijbe-667	22	2	customers	customer	NOUN
aijbe-667	22	3	now	now	ADV
aijbe-667	22	4	buy	buy	VERB
aijbe-667	22	5	most	most	ADJ
aijbe-667	22	6	of	of	ADP
aijbe-667	22	7	the	the	DET
aijbe-667	22	8	things	thing	NOUN
aijbe-667	22	9	they	they	PRON
aijbe-667	22	10	consume	consume	VERB
aijbe-667	22	11	on	on	ADP
aijbe-667	22	12	a	a	DET
aijbe-667	22	13	daily	daily	ADJ
aijbe-667	22	14	basis	basis	NOUN
aijbe-667	22	15	from	from	ADP
aijbe-667	22	16	online	online	ADJ
aijbe-667	22	17	shops	shop	NOUN
aijbe-667	22	18	,	,	PUNCT
aijbe-667	22	19	and	and	CCONJ
aijbe-667	22	20	so	so	ADV
aijbe-667	22	21	they	they	PRON
aijbe-667	22	22	are	be	AUX
aijbe-667	22	23	gradually	gradually	ADV
aijbe-667	22	24	and	and	CCONJ
aijbe-667	22	25	steadily	steadily	ADV
aijbe-667	22	26	moving	move	VERB
aijbe-667	22	27	away	away	ADV
aijbe-667	22	28	from	from	ADP
aijbe-667	22	29	the	the	DET
aijbe-667	22	30	traditional	traditional	ADJ
aijbe-667	22	31	market	market	NOUN
aijbe-667	22	32	(	(	PUNCT
aijbe-667	22	33	nagaraj	nagaraj	PROPN
aijbe-667	22	34	&	&	CCONJ
aijbe-667	22	35	singh	singh	PROPN
aijbe-667	22	36	,	,	PUNCT
aijbe-667	22	37	2017	2017	NUM
aijbe-667	22	38	)	)	PUNCT
aijbe-667	22	39	.	.	PUNCT
aijbe-667	23	1	the	the	DET
aijbe-667	23	2	global	global	ADJ
aijbe-667	23	3	online	online	ADJ
aijbe-667	23	4	market	market	NOUN
aijbe-667	23	5	is	be	AUX
aijbe-667	23	6	growing	grow	VERB
aijbe-667	23	7	every	every	DET
aijbe-667	23	8	day	day	NOUN
aijbe-667	23	9	.	.	PUNCT
aijbe-667	24	1	as	as	SCONJ
aijbe-667	24	2	internet	internet	NOUN
aijbe-667	24	3	access	access	NOUN
aijbe-667	24	4	and	and	CCONJ
aijbe-667	24	5	adoption	adoption	NOUN
aijbe-667	24	6	increase	increase	VERB
aijbe-667	24	7	around	around	ADP
aijbe-667	24	8	the	the	DET
aijbe-667	24	9	world	world	NOUN
aijbe-667	24	10	,	,	PUNCT
aijbe-667	24	11	with	with	ADP
aijbe-667	24	12	the	the	DET
aijbe-667	24	13	global	global	ADJ
aijbe-667	24	14	pool	pool	NOUN
aijbe-667	24	15	of	of	ADP
aijbe-667	24	16	internet	internet	NOUN
aijbe-667	24	17	users	user	NOUN
aijbe-667	24	18	exceeding	exceed	VERB
aijbe-667	24	19	five	five	NUM
aijbe-667	24	20	billion	billion	NUM
aijbe-667	24	21	,	,	PUNCT
aijbe-667	24	22	the	the	DET
aijbe-667	24	23	number	number	NOUN
aijbe-667	24	24	of	of	ADP
aijbe-667	24	25	people	people	NOUN
aijbe-667	24	26	who	who	PRON
aijbe-667	24	27	buy	buy	VERB
aijbe-667	24	28	online	online	ADV
aijbe-667	24	29	is	be	AUX
aijbe-667	24	30	always	always	ADV
aijbe-667	24	31	increasing	increase	VERB
aijbe-667	24	32	.	.	PUNCT
aijbe-667	25	1	according	accord	VERB
aijbe-667	25	2	to	to	ADP
aijbe-667	25	3	(	(	PUNCT
aijbe-667	25	4	statista	statista	NOUN
aijbe-667	25	5	,	,	PUNCT
aijbe-667	25	6	2023	2023	NUM
aijbe-667	25	7	)	)	PUNCT
aijbe-667	25	8	,	,	PUNCT
aijbe-667	25	9	global	global	ADJ
aijbe-667	25	10	retail	retail	ADJ
aijbe-667	25	11	online	online	ADJ
aijbe-667	25	12	sales	sale	NOUN
aijbe-667	25	13	in	in	ADP
aijbe-667	25	14	2022	2022	NUM
aijbe-667	25	15	exceeded	exceed	VERB
aijbe-667	25	16	six	six	NUM
aijbe-667	25	17	trillion	trillion	NUM
aijbe-667	25	18	usd	usd	NOUN
aijbe-667	25	19	,	,	PUNCT
aijbe-667	25	20	and	and	CCONJ
aijbe-667	25	21	this	this	DET
aijbe-667	25	22	figure	figure	NOUN
aijbe-667	25	23	will	will	AUX
aijbe-667	25	24	attain	attain	VERB
aijbe-667	25	25	greater	great	ADJ
aijbe-667	25	26	heights	height	NOUN
aijbe-667	25	27	in	in	ADP
aijbe-667	25	28	the	the	DET
aijbe-667	25	29	coming	come	VERB
aijbe-667	25	30	years	year	NOUN
aijbe-667	25	31	.	.	PUNCT
aijbe-667	26	1	in	in	ADP
aijbe-667	26	2	nigeria	nigeria	PROPN
aijbe-667	26	3	,	,	PUNCT
aijbe-667	26	4	the	the	DET
aijbe-667	26	5	online	online	ADJ
aijbe-667	26	6	market	market	NOUN
aijbe-667	26	7	is	be	AUX
aijbe-667	26	8	growing	grow	VERB
aijbe-667	26	9	rapidly	rapidly	ADV
aijbe-667	26	10	.	.	PUNCT
aijbe-667	27	1	the	the	DET
aijbe-667	27	2	digital	digital	ADJ
aijbe-667	27	3	landscape	landscape	NOUN
aijbe-667	27	4	of	of	ADP
aijbe-667	27	5	the	the	DET
aijbe-667	27	6	country	country	NOUN
aijbe-667	27	7	is	be	AUX
aijbe-667	27	8	flourishing	flourish	VERB
aijbe-667	27	9	.	.	PUNCT
aijbe-667	28	1	the	the	DET
aijbe-667	28	2	country	country	NOUN
aijbe-667	28	3	has	have	VERB
aijbe-667	28	4	a	a	DET
aijbe-667	28	5	robust	robust	ADJ
aijbe-667	28	6	internet	internet	NOUN
aijbe-667	28	7	economy	economy	NOUN
aijbe-667	28	8	,	,	PUNCT
aijbe-667	28	9	which	which	PRON
aijbe-667	28	10	is	be	AUX
aijbe-667	28	11	one	one	NUM
aijbe-667	28	12	of	of	ADP
aijbe-667	28	13	the	the	DET
aijbe-667	28	14	largest	large	ADJ
aijbe-667	28	15	in	in	ADP
aijbe-667	28	16	africa	africa	PROPN
aijbe-667	28	17	.	.	PUNCT
aijbe-667	29	1	the	the	DET
aijbe-667	29	2	country	country	NOUN
aijbe-667	29	3	is	be	AUX
aijbe-667	29	4	blessed	bless	VERB
aijbe-667	29	5	with	with	ADP
aijbe-667	29	6	a	a	DET
aijbe-667	29	7	large	large	ADJ
aijbe-667	29	8	population	population	NOUN
aijbe-667	29	9	and	and	CCONJ
aijbe-667	29	10	internetfriendly	internetfriendly	ADV
aijbe-667	29	11	young	young	ADJ
aijbe-667	29	12	people	people	NOUN
aijbe-667	29	13	who	who	PRON
aijbe-667	29	14	spend	spend	VERB
aijbe-667	29	15	most	most	ADJ
aijbe-667	29	16	of	of	ADP
aijbe-667	29	17	their	their	PRON
aijbe-667	29	18	time	time	NOUN
aijbe-667	29	19	online	online	ADV
aijbe-667	29	20	.	.	PUNCT
aijbe-667	30	1	the	the	DET
aijbe-667	30	2	availability	availability	NOUN
aijbe-667	30	3	of	of	ADP
aijbe-667	30	4	affordable	affordable	ADJ
aijbe-667	30	5	smartphones	smartphone	NOUN
aijbe-667	30	6	coupled	couple	VERB
aijbe-667	30	7	with	with	ADP
aijbe-667	30	8	accessible	accessible	ADJ
aijbe-667	30	9	mobile	mobile	ADJ
aijbe-667	30	10	internet	internet	NOUN
aijbe-667	30	11	has	have	AUX
aijbe-667	30	12	broadened	broaden	VERB
aijbe-667	30	13	the	the	DET
aijbe-667	30	14	country	country	NOUN
aijbe-667	30	15	’s	’s	PART
aijbe-667	30	16	online	online	ADJ
aijbe-667	30	17	market	market	NOUN
aijbe-667	30	18	.	.	PUNCT
aijbe-667	31	1	according	accord	VERB
aijbe-667	31	2	to	to	ADP
aijbe-667	31	3	aniefiok	aniefiok	PROPN
aijbe-667	31	4	okon	okon	PROPN
aijbe-667	31	5	akpan	akpan	PROPN
aijbe-667	31	6	and	and	CCONJ
aijbe-667	31	7	aniebiet	aniebiet	PROPN
aijbe-667	31	8	etuk	etuk	NOUN
aijbe-667	31	9	(	(	PUNCT
aijbe-667	31	10	2024	2024	NUM
aijbe-667	31	11	)	)	PUNCT
aijbe-667	31	12	2	2	NUM
aijbe-667	31	13	american	american	ADJ
aijbe-667	31	14	interdisciplinary	interdisciplinary	ADJ
aijbe-667	31	15	journal	journal	NOUN
aijbe-667	31	16	of	of	ADP
aijbe-667	31	17	business	business	NOUN
aijbe-667	31	18	and	and	CCONJ
aijbe-667	31	19	economics	economic	NOUN
aijbe-667	31	20	|	|	ADV
aijbe-667	31	21	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	31	22	statista	statista	NOUN
aijbe-667	31	23	(	(	PUNCT
aijbe-667	31	24	2022	2022	NUM
aijbe-667	31	25	)	)	PUNCT
aijbe-667	31	26	,	,	PUNCT
aijbe-667	31	27	internet	internet	NOUN
aijbe-667	31	28	penetration	penetration	NOUN
aijbe-667	31	29	in	in	ADP
aijbe-667	31	30	nigeria	nigeria	PROPN
aijbe-667	31	31	is	be	AUX
aijbe-667	31	32	about	about	ADV
aijbe-667	31	33	seventy	seventy	NUM
aijbe-667	31	34	percent	percent	NOUN
aijbe-667	31	35	(	(	PUNCT
aijbe-667	31	36	70	70	NUM
aijbe-667	31	37	%	%	NOUN
aijbe-667	31	38	)	)	PUNCT
aijbe-667	31	39	,	,	PUNCT
aijbe-667	31	40	while	while	SCONJ
aijbe-667	31	41	the	the	DET
aijbe-667	31	42	population	population	NOUN
aijbe-667	31	43	that	that	PRON
aijbe-667	31	44	shop	shop	VERB
aijbe-667	31	45	online	online	ADV
aijbe-667	31	46	is	be	AUX
aijbe-667	31	47	76.7	76.7	NUM
aijbe-667	31	48	million	million	NUM
aijbe-667	31	49	.	.	PUNCT
aijbe-667	32	1	the	the	DET
aijbe-667	32	2	growth	growth	NOUN
aijbe-667	32	3	in	in	ADP
aijbe-667	32	4	the	the	DET
aijbe-667	32	5	online	online	ADJ
aijbe-667	32	6	market	market	NOUN
aijbe-667	32	7	,	,	PUNCT
aijbe-667	32	8	however	however	ADV
aijbe-667	32	9	,	,	PUNCT
aijbe-667	32	10	goes	go	VERB
aijbe-667	32	11	with	with	ADP
aijbe-667	32	12	increased	increase	VERB
aijbe-667	32	13	competition	competition	NOUN
aijbe-667	32	14	.	.	PUNCT
aijbe-667	33	1	this	this	PRON
aijbe-667	33	2	is	be	AUX
aijbe-667	33	3	because	because	SCONJ
aijbe-667	33	4	competitors	competitor	NOUN
aijbe-667	33	5	can	can	AUX
aijbe-667	33	6	easily	easily	ADV
aijbe-667	33	7	enter	enter	VERB
aijbe-667	33	8	the	the	DET
aijbe-667	33	9	online	online	ADJ
aijbe-667	33	10	market	market	NOUN
aijbe-667	33	11	because	because	SCONJ
aijbe-667	33	12	of	of	ADP
aijbe-667	33	13	low	low	ADJ
aijbe-667	33	14	entry	entry	NOUN
aijbe-667	33	15	barriers	barrier	NOUN
aijbe-667	33	16	that	that	PRON
aijbe-667	33	17	characterize	characterize	VERB
aijbe-667	33	18	the	the	DET
aijbe-667	33	19	online	online	ADJ
aijbe-667	33	20	business	business	NOUN
aijbe-667	33	21	environment	environment	NOUN
aijbe-667	33	22	(	(	PUNCT
aijbe-667	33	23	wang	wang	PROPN
aijbe-667	33	24	,	,	PUNCT
aijbe-667	33	25	cavusoglu	cavusoglu	PROPN
aijbe-667	33	26	&	&	CCONJ
aijbe-667	33	27	deng,2016	deng,2016	PROPN
aijbe-667	33	28	)	)	PUNCT
aijbe-667	33	29	,	,	PUNCT
aijbe-667	33	30	coupled	couple	VERB
aijbe-667	33	31	with	with	ADP
aijbe-667	33	32	low	low	ADJ
aijbe-667	33	33	switching	switching	NOUN
aijbe-667	33	34	costs	cost	NOUN
aijbe-667	33	35	,	,	PUNCT
aijbe-667	33	36	which	which	PRON
aijbe-667	33	37	empower	empower	VERB
aijbe-667	33	38	customers	customer	NOUN
aijbe-667	33	39	to	to	PART
aijbe-667	33	40	freely	freely	ADV
aijbe-667	33	41	move	move	VERB
aijbe-667	33	42	from	from	ADP
aijbe-667	33	43	one	one	NUM
aijbe-667	33	44	online	online	ADJ
aijbe-667	33	45	shop	shop	NOUN
aijbe-667	33	46	to	to	ADP
aijbe-667	33	47	another	another	PRON
aijbe-667	33	48	.	.	PUNCT
aijbe-667	34	1	thus	thus	ADV
aijbe-667	34	2	,	,	PUNCT
aijbe-667	34	3	for	for	SCONJ
aijbe-667	34	4	online	online	ADJ
aijbe-667	34	5	firms	firm	NOUN
aijbe-667	34	6	to	to	PART
aijbe-667	34	7	survive	survive	VERB
aijbe-667	34	8	and	and	CCONJ
aijbe-667	34	9	be	be	AUX
aijbe-667	34	10	sustainable	sustainable	ADJ
aijbe-667	34	11	,	,	PUNCT
aijbe-667	34	12	they	they	PRON
aijbe-667	34	13	should	should	AUX
aijbe-667	34	14	strategically	strategically	ADV
aijbe-667	34	15	position	position	VERB
aijbe-667	34	16	themselves	themselves	PRON
aijbe-667	34	17	to	to	PART
aijbe-667	34	18	offer	offer	VERB
aijbe-667	34	19	a	a	DET
aijbe-667	34	20	pleasurable	pleasurable	ADJ
aijbe-667	34	21	experience	experience	NOUN
aijbe-667	34	22	to	to	ADP
aijbe-667	34	23	the	the	DET
aijbe-667	34	24	customer	customer	NOUN
aijbe-667	34	25	.	.	PUNCT
aijbe-667	35	1	in	in	ADP
aijbe-667	35	2	both	both	CCONJ
aijbe-667	35	3	physical	physical	ADJ
aijbe-667	35	4	and	and	CCONJ
aijbe-667	35	5	online	online	ADJ
aijbe-667	35	6	shopping	shopping	NOUN
aijbe-667	35	7	,	,	PUNCT
aijbe-667	35	8	the	the	DET
aijbe-667	35	9	experience	experience	NOUN
aijbe-667	35	10	of	of	ADP
aijbe-667	35	11	the	the	DET
aijbe-667	35	12	customer	customer	NOUN
aijbe-667	35	13	influences	influence	VERB
aijbe-667	35	14	their	their	PRON
aijbe-667	35	15	behavior	behavior	NOUN
aijbe-667	35	16	in	in	ADP
aijbe-667	35	17	relation	relation	NOUN
aijbe-667	35	18	to	to	ADP
aijbe-667	35	19	future	future	ADJ
aijbe-667	35	20	shopping	shopping	NOUN
aijbe-667	35	21	.	.	PUNCT
aijbe-667	36	1	according	accord	VERB
aijbe-667	36	2	to	to	ADP
aijbe-667	36	3	chang	chang	PROPN
aijbe-667	36	4	and	and	CCONJ
aijbe-667	36	5	wang	wang	PROPN
aijbe-667	36	6	(	(	PUNCT
aijbe-667	36	7	2011	2011	NUM
aijbe-667	36	8	)	)	PUNCT
aijbe-667	36	9	,	,	PUNCT
aijbe-667	36	10	such	such	ADJ
aijbe-667	36	11	behavior	behavior	NOUN
aijbe-667	36	12	includes	include	VERB
aijbe-667	36	13	repurchase	repurchase	VERB
aijbe-667	36	14	intention	intention	NOUN
aijbe-667	36	15	,	,	PUNCT
aijbe-667	36	16	word	word	NOUN
aijbe-667	36	17	of	of	ADP
aijbe-667	36	18	mouth	mouth	NOUN
aijbe-667	36	19	,	,	PUNCT
aijbe-667	36	20	and	and	CCONJ
aijbe-667	36	21	the	the	DET
aijbe-667	36	22	intention	intention	NOUN
aijbe-667	36	23	to	to	PART
aijbe-667	36	24	revisit	revisit	VERB
aijbe-667	36	25	the	the	DET
aijbe-667	36	26	store	store	NOUN
aijbe-667	36	27	,	,	PUNCT
aijbe-667	36	28	which	which	PRON
aijbe-667	36	29	are	be	AUX
aijbe-667	36	30	the	the	DET
aijbe-667	36	31	pillars	pillar	NOUN
aijbe-667	36	32	of	of	ADP
aijbe-667	36	33	customer	customer	NOUN
aijbe-667	36	34	loyalty	loyalty	NOUN
aijbe-667	36	35	.	.	PUNCT
aijbe-667	37	1	the	the	DET
aijbe-667	37	2	main	main	ADJ
aijbe-667	37	3	challenge	challenge	NOUN
aijbe-667	37	4	in	in	ADP
aijbe-667	37	5	online	online	ADJ
aijbe-667	37	6	shopping	shopping	NOUN
aijbe-667	37	7	is	be	AUX
aijbe-667	37	8	to	to	PART
aijbe-667	37	9	achieve	achieve	VERB
aijbe-667	37	10	customer	customer	NOUN
aijbe-667	37	11	loyalty	loyalty	NOUN
aijbe-667	37	12	.	.	PUNCT
aijbe-667	38	1	a	a	DET
aijbe-667	38	2	key	key	ADJ
aijbe-667	38	3	strategy	strategy	NOUN
aijbe-667	38	4	to	to	PART
aijbe-667	38	5	gain	gain	VERB
aijbe-667	38	6	the	the	DET
aijbe-667	38	7	loyalty	loyalty	NOUN
aijbe-667	38	8	of	of	ADP
aijbe-667	38	9	customers	customer	NOUN
aijbe-667	38	10	and	and	CCONJ
aijbe-667	38	11	thrive	thrive	VERB
aijbe-667	38	12	in	in	ADP
aijbe-667	38	13	the	the	DET
aijbe-667	38	14	highly	highly	ADV
aijbe-667	38	15	competitive	competitive	ADJ
aijbe-667	38	16	online	online	ADJ
aijbe-667	38	17	environment	environment	NOUN
aijbe-667	38	18	is	be	AUX
aijbe-667	38	19	that	that	PRON
aijbe-667	38	20	which	which	PRON
aijbe-667	38	21	focuses	focus	VERB
aijbe-667	38	22	on	on	ADP
aijbe-667	38	23	service	service	NOUN
aijbe-667	38	24	quality	quality	NOUN
aijbe-667	38	25	(	(	PUNCT
aijbe-667	38	26	rita	rita	PROPN
aijbe-667	38	27	et	et	PROPN
aijbe-667	38	28	al	al	PROPN
aijbe-667	38	29	.	.	PROPN
aijbe-667	38	30	,	,	PUNCT
aijbe-667	38	31	2019	2019	NUM
aijbe-667	38	32	)	)	PUNCT
aijbe-667	38	33	.	.	PUNCT
aijbe-667	39	1	according	accord	VERB
aijbe-667	39	2	to	to	ADP
aijbe-667	39	3	sadaf	sadaf	NOUN
aijbe-667	39	4	and	and	CCONJ
aijbe-667	39	5	rahela	rahela	PROPN
aijbe-667	39	6	(	(	PUNCT
aijbe-667	39	7	2019	2019	NUM
aijbe-667	39	8	)	)	PUNCT
aijbe-667	39	9	,	,	PUNCT
aijbe-667	39	10	service	service	NOUN
aijbe-667	39	11	quality	quality	NOUN
aijbe-667	39	12	describes	describe	VERB
aijbe-667	39	13	a	a	DET
aijbe-667	39	14	service	service	NOUN
aijbe-667	39	15	that	that	PRON
aijbe-667	39	16	satisfies	satisfy	VERB
aijbe-667	39	17	customers	customer	NOUN
aijbe-667	39	18	’	'	PUNCT
aijbe-667	39	19	needs	need	VERB
aijbe-667	39	20	and	and	CCONJ
aijbe-667	39	21	fulfills	fulfill	VERB
aijbe-667	39	22	their	their	PRON
aijbe-667	39	23	expectations	expectation	NOUN
aijbe-667	39	24	.	.	PUNCT
aijbe-667	40	1	an	an	DET
aijbe-667	40	2	online	online	ADJ
aijbe-667	40	3	firm	firm	NOUN
aijbe-667	40	4	must	must	AUX
aijbe-667	40	5	deliver	deliver	VERB
aijbe-667	40	6	superior	superior	ADJ
aijbe-667	40	7	service	service	NOUN
aijbe-667	40	8	experience	experience	NOUN
aijbe-667	40	9	to	to	ADP
aijbe-667	40	10	its	its	PRON
aijbe-667	40	11	customers	customer	NOUN
aijbe-667	40	12	to	to	PART
aijbe-667	40	13	win	win	VERB
aijbe-667	40	14	their	their	PRON
aijbe-667	40	15	loyalty	loyalty	NOUN
aijbe-667	40	16	(	(	PUNCT
aijbe-667	40	17	gournaris	gournaris	PROPN
aijbe-667	40	18	,	,	PUNCT
aijbe-667	40	19	dimitriadis	dimitriadis	PROPN
aijbe-667	40	20	&	&	CCONJ
aijbe-667	40	21	stathakopoulos	stathakopoulo	NOUN
aijbe-667	40	22	,	,	PUNCT
aijbe-667	40	23	2010	2010	NUM
aijbe-667	40	24	)	)	PUNCT
aijbe-667	40	25	.	.	PUNCT
aijbe-667	41	1	according	accord	VERB
aijbe-667	41	2	to	to	ADP
aijbe-667	41	3	brady	brady	PROPN
aijbe-667	41	4	and	and	CCONJ
aijbe-667	41	5	robertson	robertson	PROPN
aijbe-667	41	6	(	(	PUNCT
aijbe-667	41	7	2001	2001	NUM
aijbe-667	41	8	)	)	PUNCT
aijbe-667	41	9	,	,	PUNCT
aijbe-667	41	10	customer	customer	NOUN
aijbe-667	41	11	loyalty	loyalty	NOUN
aijbe-667	41	12	in	in	ADP
aijbe-667	41	13	online	online	ADJ
aijbe-667	41	14	shopping	shopping	NOUN
aijbe-667	41	15	is	be	AUX
aijbe-667	41	16	strongly	strongly	ADV
aijbe-667	41	17	related	relate	VERB
aijbe-667	41	18	to	to	ADP
aijbe-667	41	19	the	the	DET
aijbe-667	41	20	quality	quality	NOUN
aijbe-667	41	21	of	of	ADP
aijbe-667	41	22	service	service	NOUN
aijbe-667	41	23	offered	offer	VERB
aijbe-667	41	24	.	.	PUNCT
aijbe-667	42	1	the	the	PRON
aijbe-667	42	2	higher	high	ADJ
aijbe-667	42	3	the	the	DET
aijbe-667	42	4	quality	quality	NOUN
aijbe-667	42	5	of	of	ADP
aijbe-667	42	6	service	service	NOUN
aijbe-667	42	7	,	,	PUNCT
aijbe-667	42	8	the	the	PRON
aijbe-667	42	9	more	more	ADV
aijbe-667	42	10	loyal	loyal	ADJ
aijbe-667	42	11	a	a	DET
aijbe-667	42	12	customer	customer	NOUN
aijbe-667	42	13	will	will	AUX
aijbe-667	42	14	be	be	AUX
aijbe-667	42	15	.	.	PUNCT
aijbe-667	43	1	thus	thus	ADV
aijbe-667	43	2	,	,	PUNCT
aijbe-667	43	3	understanding	understand	VERB
aijbe-667	43	4	how	how	SCONJ
aijbe-667	43	5	e	e	NOUN
aijbe-667	43	6	-	-	ADJ
aijbe-667	43	7	service	service	ADJ
aijbe-667	43	8	quality	quality	NOUN
aijbe-667	43	9	affects	affect	VERB
aijbe-667	43	10	the	the	DET
aijbe-667	43	11	loyalty	loyalty	NOUN
aijbe-667	43	12	of	of	ADP
aijbe-667	43	13	online	online	ADJ
aijbe-667	43	14	shoppers	shopper	NOUN
aijbe-667	43	15	in	in	ADP
aijbe-667	43	16	nigeria	nigeria	PROPN
aijbe-667	43	17	will	will	AUX
aijbe-667	43	18	help	help	VERB
aijbe-667	43	19	nigerian	nigerian	ADJ
aijbe-667	43	20	online	online	ADJ
aijbe-667	43	21	retailers	retailer	NOUN
aijbe-667	43	22	formulate	formulate	VERB
aijbe-667	43	23	suitable	suitable	ADJ
aijbe-667	43	24	strategies	strategy	NOUN
aijbe-667	43	25	that	that	PRON
aijbe-667	43	26	will	will	AUX
aijbe-667	43	27	deliver	deliver	VERB
aijbe-667	43	28	the	the	DET
aijbe-667	43	29	highest	high	ADJ
aijbe-667	43	30	quality	quality	NOUN
aijbe-667	43	31	of	of	ADP
aijbe-667	43	32	service	service	NOUN
aijbe-667	43	33	to	to	ADP
aijbe-667	43	34	their	their	PRON
aijbe-667	43	35	customers	customer	NOUN
aijbe-667	43	36	in	in	ADP
aijbe-667	43	37	order	order	NOUN
aijbe-667	43	38	to	to	PART
aijbe-667	43	39	increase	increase	VERB
aijbe-667	43	40	their	their	PRON
aijbe-667	43	41	repeat	repeat	NOUN
aijbe-667	43	42	purchases	purchase	NOUN
aijbe-667	43	43	and	and	CCONJ
aijbe-667	43	44	loyalty	loyalty	NOUN
aijbe-667	43	45	.	.	PUNCT
aijbe-667	44	1	this	this	PRON
aijbe-667	44	2	will	will	AUX
aijbe-667	44	3	no	no	ADV
aijbe-667	44	4	doubt	doubt	ADV
aijbe-667	44	5	increase	increase	VERB
aijbe-667	44	6	the	the	DET
aijbe-667	44	7	profitability	profitability	NOUN
aijbe-667	44	8	of	of	ADP
aijbe-667	44	9	these	these	DET
aijbe-667	44	10	firms	firm	NOUN
aijbe-667	44	11	and	and	CCONJ
aijbe-667	44	12	consequently	consequently	ADV
aijbe-667	44	13	enhance	enhance	VERB
aijbe-667	44	14	the	the	DET
aijbe-667	44	15	growth	growth	NOUN
aijbe-667	44	16	of	of	ADP
aijbe-667	44	17	the	the	DET
aijbe-667	44	18	relatively	relatively	ADV
aijbe-667	44	19	young	young	ADJ
aijbe-667	44	20	nigerian	nigerian	ADJ
aijbe-667	44	21	online	online	ADJ
aijbe-667	44	22	market	market	NOUN
aijbe-667	44	23	.	.	PUNCT
aijbe-667	45	1	therefore	therefore	ADV
aijbe-667	45	2	,	,	PUNCT
aijbe-667	45	3	this	this	DET
aijbe-667	45	4	study	study	NOUN
aijbe-667	45	5	aims	aim	VERB
aijbe-667	45	6	to	to	PART
aijbe-667	45	7	examine	examine	VERB
aijbe-667	45	8	the	the	DET
aijbe-667	45	9	effect	effect	NOUN
aijbe-667	45	10	of	of	ADP
aijbe-667	45	11	e	e	NOUN
aijbe-667	45	12	-	-	NOUN
aijbe-667	45	13	service	service	ADJ
aijbe-667	45	14	quality	quality	NOUN
aijbe-667	45	15	on	on	ADP
aijbe-667	45	16	customer	customer	NOUN
aijbe-667	45	17	loyalty	loyalty	NOUN
aijbe-667	45	18	in	in	ADP
aijbe-667	45	19	the	the	DET
aijbe-667	45	20	nigerian	nigerian	ADJ
aijbe-667	45	21	online	online	ADJ
aijbe-667	45	22	market	market	NOUN
aijbe-667	45	23	,	,	PUNCT
aijbe-667	45	24	with	with	ADP
aijbe-667	45	25	a	a	DET
aijbe-667	45	26	focus	focus	NOUN
aijbe-667	45	27	on	on	ADP
aijbe-667	45	28	online	online	ADJ
aijbe-667	45	29	shopping	shopping	NOUN
aijbe-667	45	30	.	.	PUNCT
aijbe-667	46	1	it	it	PRON
aijbe-667	46	2	is	be	AUX
aijbe-667	46	3	pertinent	pertinent	ADJ
aijbe-667	46	4	to	to	PART
aijbe-667	46	5	note	note	VERB
aijbe-667	46	6	that	that	SCONJ
aijbe-667	46	7	the	the	DET
aijbe-667	46	8	literature	literature	NOUN
aijbe-667	46	9	contains	contain	VERB
aijbe-667	46	10	diverse	diverse	ADJ
aijbe-667	46	11	measures	measure	NOUN
aijbe-667	46	12	(	(	PUNCT
aijbe-667	46	13	dimensions	dimension	NOUN
aijbe-667	46	14	)	)	PUNCT
aijbe-667	46	15	of	of	ADP
aijbe-667	46	16	e	e	NOUN
aijbe-667	46	17	-	-	NOUN
aijbe-667	46	18	service	service	ADJ
aijbe-667	46	19	quality	quality	NOUN
aijbe-667	46	20	.	.	PUNCT
aijbe-667	47	1	however	however	ADV
aijbe-667	47	2	,	,	PUNCT
aijbe-667	47	3	a	a	DET
aijbe-667	47	4	recent	recent	ADJ
aijbe-667	47	5	study	study	NOUN
aijbe-667	47	6	by	by	ADP
aijbe-667	47	7	ighmereho	ighmereho	NOUN
aijbe-667	47	8	,	,	PUNCT
aijbe-667	47	9	ojo	ojo	NOUN
aijbe-667	47	10	,	,	PUNCT
aijbe-667	47	11	omoyele	omoyele	NOUN
aijbe-667	47	12	,	,	PUNCT
aijbe-667	47	13	and	and	CCONJ
aijbe-667	47	14	olabode	olabode	ADJ
aijbe-667	47	15	(	(	PUNCT
aijbe-667	47	16	2022	2022	NUM
aijbe-667	47	17	)	)	PUNCT
aijbe-667	47	18	identified	identify	VERB
aijbe-667	47	19	seven	seven	NUM
aijbe-667	47	20	most	most	ADV
aijbe-667	47	21	important	important	ADJ
aijbe-667	47	22	dimensions	dimension	NOUN
aijbe-667	47	23	of	of	ADP
aijbe-667	47	24	eservice	eservice	ADJ
aijbe-667	47	25	quality	quality	NOUN
aijbe-667	47	26	that	that	PRON
aijbe-667	47	27	can	can	AUX
aijbe-667	47	28	be	be	AUX
aijbe-667	47	29	applied	apply	VERB
aijbe-667	47	30	to	to	ADP
aijbe-667	47	31	any	any	DET
aijbe-667	47	32	e	e	NOUN
aijbe-667	47	33	-	-	NOUN
aijbe-667	47	34	service	service	ADJ
aijbe-667	47	35	setting	setting	NOUN
aijbe-667	47	36	.	.	PUNCT
aijbe-667	48	1	they	they	PRON
aijbe-667	48	2	are	be	AUX
aijbe-667	48	3	security	security	NOUN
aijbe-667	48	4	,	,	PUNCT
aijbe-667	48	5	ease	ease	NOUN
aijbe-667	48	6	of	of	ADP
aijbe-667	48	7	use	use	NOUN
aijbe-667	48	8	,	,	PUNCT
aijbe-667	48	9	fulfillment	fulfillment	NOUN
aijbe-667	48	10	,	,	PUNCT
aijbe-667	48	11	reliability	reliability	NOUN
aijbe-667	48	12	,	,	PUNCT
aijbe-667	48	13	responsiveness	responsiveness	NOUN
aijbe-667	48	14	,	,	PUNCT
aijbe-667	48	15	website	website	NOUN
aijbe-667	48	16	appearance	appearance	NOUN
aijbe-667	48	17	,	,	PUNCT
aijbe-667	48	18	and	and	CCONJ
aijbe-667	48	19	personalization	personalization	NOUN
aijbe-667	48	20	.	.	PUNCT
aijbe-667	49	1	this	this	DET
aijbe-667	49	2	study	study	NOUN
aijbe-667	49	3	considered	consider	VERB
aijbe-667	49	4	three	three	NUM
aijbe-667	49	5	of	of	ADP
aijbe-667	49	6	these	these	DET
aijbe-667	49	7	dimensions	dimension	NOUN
aijbe-667	49	8	and	and	CCONJ
aijbe-667	49	9	selected	select	VERB
aijbe-667	49	10	them	they	PRON
aijbe-667	49	11	at	at	ADP
aijbe-667	49	12	random	random	ADJ
aijbe-667	49	13	.	.	PUNCT
aijbe-667	50	1	1.2	1.2	NUM
aijbe-667	50	2	statement	statement	NOUN
aijbe-667	50	3	of	of	ADP
aijbe-667	50	4	the	the	DET
aijbe-667	50	5	problem	problem	NOUN
aijbe-667	50	6	businesses	business	NOUN
aijbe-667	50	7	grow	grow	VERB
aijbe-667	50	8	and	and	CCONJ
aijbe-667	50	9	become	become	VERB
aijbe-667	50	10	successful	successful	ADJ
aijbe-667	50	11	when	when	SCONJ
aijbe-667	50	12	loyal	loyal	ADJ
aijbe-667	50	13	customers	customer	NOUN
aijbe-667	50	14	are	be	AUX
aijbe-667	50	15	available	available	ADJ
aijbe-667	50	16	to	to	PART
aijbe-667	50	17	repeatedly	repeatedly	ADV
aijbe-667	50	18	patronize	patronize	VERB
aijbe-667	50	19	them	they	PRON
aijbe-667	50	20	.	.	PUNCT
aijbe-667	51	1	based	base	VERB
aijbe-667	51	2	on	on	ADP
aijbe-667	51	3	this	this	PRON
aijbe-667	51	4	,	,	PUNCT
aijbe-667	51	5	business	business	NOUN
aijbe-667	51	6	people	people	NOUN
aijbe-667	51	7	usually	usually	ADV
aijbe-667	51	8	strive	strive	VERB
aijbe-667	51	9	to	to	PART
aijbe-667	51	10	acquire	acquire	VERB
aijbe-667	51	11	customers	customer	NOUN
aijbe-667	51	12	who	who	PRON
aijbe-667	51	13	are	be	AUX
aijbe-667	51	14	loyal	loyal	ADJ
aijbe-667	51	15	to	to	ADP
aijbe-667	51	16	their	their	PRON
aijbe-667	51	17	firms	firm	NOUN
aijbe-667	51	18	.	.	PUNCT
aijbe-667	52	1	however	however	ADV
aijbe-667	52	2	,	,	PUNCT
aijbe-667	52	3	acquiring	acquire	VERB
aijbe-667	52	4	loyal	loyal	ADJ
aijbe-667	52	5	customers	customer	NOUN
aijbe-667	52	6	in	in	ADP
aijbe-667	52	7	the	the	DET
aijbe-667	52	8	online	online	ADJ
aijbe-667	52	9	market	market	NOUN
aijbe-667	52	10	is	be	AUX
aijbe-667	52	11	a	a	DET
aijbe-667	52	12	relatively	relatively	ADV
aijbe-667	52	13	difficult	difficult	ADJ
aijbe-667	52	14	task	task	NOUN
aijbe-667	52	15	compared	compare	VERB
aijbe-667	52	16	to	to	ADP
aijbe-667	52	17	that	that	PRON
aijbe-667	52	18	in	in	ADP
aijbe-667	52	19	the	the	DET
aijbe-667	52	20	traditional	traditional	ADJ
aijbe-667	52	21	market	market	NOUN
aijbe-667	52	22	.	.	PUNCT
aijbe-667	53	1	this	this	PRON
aijbe-667	53	2	is	be	AUX
aijbe-667	53	3	because	because	SCONJ
aijbe-667	53	4	e	e	NOUN
aijbe-667	53	5	-	-	NOUN
aijbe-667	53	6	commerce	commerce	NOUN
aijbe-667	53	7	has	have	AUX
aijbe-667	53	8	made	make	VERB
aijbe-667	53	9	it	it	PRON
aijbe-667	53	10	very	very	ADV
aijbe-667	53	11	easy	easy	ADJ
aijbe-667	53	12	for	for	SCONJ
aijbe-667	53	13	customers	customer	NOUN
aijbe-667	53	14	to	to	PART
aijbe-667	53	15	click	click	VERB
aijbe-667	53	16	through	through	ADP
aijbe-667	53	17	many	many	ADJ
aijbe-667	53	18	online	online	ADJ
aijbe-667	53	19	shops	shop	NOUN
aijbe-667	53	20	to	to	PART
aijbe-667	53	21	compare	compare	VERB
aijbe-667	53	22	market	market	NOUN
aijbe-667	53	23	offerings	offering	NOUN
aijbe-667	53	24	.	.	PUNCT
aijbe-667	54	1	this	this	DET
aijbe-667	54	2	action	action	NOUN
aijbe-667	54	3	enhances	enhance	VERB
aijbe-667	54	4	the	the	DET
aijbe-667	54	5	switching	switch	VERB
aijbe-667	54	6	behavior	behavior	NOUN
aijbe-667	54	7	of	of	ADP
aijbe-667	54	8	customers	customer	NOUN
aijbe-667	54	9	,	,	PUNCT
aijbe-667	54	10	as	as	SCONJ
aijbe-667	54	11	customers	customer	NOUN
aijbe-667	54	12	can	can	AUX
aijbe-667	54	13	easily	easily	ADV
aijbe-667	54	14	locate	locate	VERB
aijbe-667	54	15	and	and	CCONJ
aijbe-667	54	16	move	move	VERB
aijbe-667	54	17	to	to	ADP
aijbe-667	54	18	where	where	SCONJ
aijbe-667	54	19	they	they	PRON
aijbe-667	54	20	can	can	AUX
aijbe-667	54	21	get	get	VERB
aijbe-667	54	22	better	well	ADJ
aijbe-667	54	23	offers	offer	NOUN
aijbe-667	54	24	.	.	PUNCT
aijbe-667	55	1	this	this	DET
aijbe-667	55	2	situation	situation	NOUN
aijbe-667	55	3	has	have	AUX
aijbe-667	55	4	led	lead	VERB
aijbe-667	55	5	to	to	ADP
aijbe-667	55	6	the	the	DET
aijbe-667	55	7	failure	failure	NOUN
aijbe-667	55	8	of	of	ADP
aijbe-667	55	9	many	many	ADJ
aijbe-667	55	10	online	online	ADJ
aijbe-667	55	11	businesses	business	NOUN
aijbe-667	55	12	,	,	PUNCT
aijbe-667	55	13	especially	especially	ADV
aijbe-667	55	14	as	as	ADP
aijbe-667	55	15	many	many	ADJ
aijbe-667	55	16	online	online	ADJ
aijbe-667	55	17	firms	firm	NOUN
aijbe-667	55	18	do	do	AUX
aijbe-667	55	19	not	not	PART
aijbe-667	55	20	know	know	VERB
aijbe-667	55	21	how	how	SCONJ
aijbe-667	55	22	to	to	PART
aijbe-667	55	23	make	make	VERB
aijbe-667	55	24	their	their	PRON
aijbe-667	55	25	online	online	ADJ
aijbe-667	55	26	presence	presence	NOUN
aijbe-667	55	27	attractive	attractive	ADJ
aijbe-667	55	28	enough	enough	ADV
aijbe-667	55	29	to	to	PART
aijbe-667	55	30	meet	meet	VERB
aijbe-667	55	31	the	the	DET
aijbe-667	55	32	needs	need	NOUN
aijbe-667	55	33	of	of	ADP
aijbe-667	55	34	their	their	PRON
aijbe-667	55	35	customers	customer	NOUN
aijbe-667	55	36	in	in	ADP
aijbe-667	55	37	order	order	NOUN
aijbe-667	55	38	to	to	PART
aijbe-667	55	39	retain	retain	VERB
aijbe-667	55	40	them	they	PRON
aijbe-667	55	41	.	.	PUNCT
aijbe-667	56	1	following	follow	VERB
aijbe-667	56	2	the	the	DET
aijbe-667	56	3	challenge	challenge	NOUN
aijbe-667	56	4	of	of	ADP
aijbe-667	56	5	gaining	gain	VERB
aijbe-667	56	6	customer	customer	NOUN
aijbe-667	56	7	loyalty	loyalty	NOUN
aijbe-667	56	8	in	in	ADP
aijbe-667	56	9	the	the	DET
aijbe-667	56	10	online	online	ADJ
aijbe-667	56	11	environment	environment	NOUN
aijbe-667	56	12	,	,	PUNCT
aijbe-667	56	13	many	many	ADJ
aijbe-667	56	14	studies	study	NOUN
aijbe-667	56	15	have	have	AUX
aijbe-667	56	16	been	be	AUX
aijbe-667	56	17	carried	carry	VERB
aijbe-667	56	18	out	out	ADP
aijbe-667	56	19	in	in	ADP
aijbe-667	56	20	different	different	ADJ
aijbe-667	56	21	countries	country	NOUN
aijbe-667	56	22	to	to	PART
aijbe-667	56	23	see	see	VERB
aijbe-667	56	24	how	how	SCONJ
aijbe-667	56	25	loyalty	loyalty	NOUN
aijbe-667	56	26	can	can	AUX
aijbe-667	56	27	be	be	AUX
aijbe-667	56	28	enhanced	enhance	VERB
aijbe-667	56	29	in	in	ADP
aijbe-667	56	30	the	the	DET
aijbe-667	56	31	online	online	ADJ
aijbe-667	56	32	market	market	NOUN
aijbe-667	56	33	.	.	PUNCT
aijbe-667	57	1	many	many	ADJ
aijbe-667	57	2	of	of	ADP
aijbe-667	57	3	these	these	DET
aijbe-667	57	4	studies	study	NOUN
aijbe-667	57	5	(	(	PUNCT
aijbe-667	57	6	pradnyadewi	pradnyadewi	NOUN
aijbe-667	57	7	&	&	CCONJ
aijbe-667	57	8	giantari	giantari	ADJ
aijbe-667	57	9	,	,	PUNCT
aijbe-667	57	10	2022	2022	NUM
aijbe-667	57	11	;	;	PUNCT
aijbe-667	57	12	hakam	hakam	NOUN
aijbe-667	57	13	,	,	PUNCT
aijbe-667	57	14	hidayati	hidayati	PROPN
aijbe-667	57	15	&	&	CCONJ
aijbe-667	57	16	supriyanto,2022	supriyanto,2022	PROPN
aijbe-667	57	17	;	;	PUNCT
aijbe-667	57	18	purnamasari,2022	purnamasari,2022	NOUN
aijbe-667	57	19	;	;	PUNCT
aijbe-667	57	20	wirapraja	wirapraja	PROPN
aijbe-667	57	21	,	,	PUNCT
aijbe-667	57	22	aribowo	aribowo	ADJ
aijbe-667	57	23	,	,	PUNCT
aijbe-667	57	24	&	&	CCONJ
aijbe-667	57	25	setyoadi,2021	setyoadi,2021	NOUN
aijbe-667	57	26	;	;	PUNCT
aijbe-667	57	27	alchalidy	alchalidy	ADJ
aijbe-667	57	28	,	,	PUNCT
aijbe-667	57	29	lubis	lubis	PROPN
aijbe-667	57	30	&	&	CCONJ
aijbe-667	57	31	utami,2020	utami,2020	PROPN
aijbe-667	57	32	;	;	PUNCT
aijbe-667	57	33	wali	wali	PROPN
aijbe-667	57	34	&	&	CCONJ
aijbe-667	57	35	copara,2012	copara,2012	PROPN
aijbe-667	57	36	)	)	PUNCT
aijbe-667	57	37	found	find	VERB
aijbe-667	57	38	that	that	SCONJ
aijbe-667	57	39	e	e	NOUN
aijbe-667	57	40	-	-	NOUN
aijbe-667	57	41	service	service	ADJ
aijbe-667	57	42	quality	quality	NOUN
aijbe-667	57	43	is	be	AUX
aijbe-667	57	44	the	the	DET
aijbe-667	57	45	most	most	ADV
aijbe-667	57	46	valuable	valuable	ADJ
aijbe-667	57	47	determinant	determinant	NOUN
aijbe-667	57	48	of	of	ADP
aijbe-667	57	49	online	online	ADJ
aijbe-667	57	50	customer	customer	NOUN
aijbe-667	57	51	loyalty	loyalty	NOUN
aijbe-667	57	52	and	and	CCONJ
aijbe-667	57	53	business	business	NOUN
aijbe-667	57	54	success	success	NOUN
aijbe-667	57	55	.	.	PUNCT
aijbe-667	58	1	according	accord	VERB
aijbe-667	58	2	to	to	ADP
aijbe-667	58	3	puriwat	puriwat	NOUN
aijbe-667	58	4	and	and	CCONJ
aijbe-667	58	5	tripopsakul	tripopsakul	PROPN
aijbe-667	58	6	(	(	PUNCT
aijbe-667	58	7	2017	2017	NUM
aijbe-667	58	8	)	)	PUNCT
aijbe-667	58	9	,	,	PUNCT
aijbe-667	58	10	for	for	ADP
aijbe-667	58	11	an	an	DET
aijbe-667	58	12	online	online	ADJ
aijbe-667	58	13	business	business	NOUN
aijbe-667	58	14	to	to	PART
aijbe-667	58	15	gain	gain	VERB
aijbe-667	58	16	the	the	DET
aijbe-667	58	17	loyalty	loyalty	NOUN
aijbe-667	58	18	of	of	ADP
aijbe-667	58	19	customers	customer	NOUN
aijbe-667	58	20	,	,	PUNCT
aijbe-667	58	21	quality	quality	NOUN
aijbe-667	58	22	of	of	ADP
aijbe-667	58	23	service	service	NOUN
aijbe-667	58	24	is	be	AUX
aijbe-667	58	25	a	a	DET
aijbe-667	58	26	“	"	PUNCT
aijbe-667	58	27	must	must	AUX
aijbe-667	58	28	”	"	PUNCT
aijbe-667	58	29	.	.	PUNCT
aijbe-667	59	1	therefore	therefore	ADV
aijbe-667	59	2	,	,	PUNCT
aijbe-667	59	3	it	it	PRON
aijbe-667	59	4	is	be	AUX
aijbe-667	59	5	important	important	ADJ
aijbe-667	59	6	for	for	SCONJ
aijbe-667	59	7	every	every	DET
aijbe-667	59	8	online	online	ADJ
aijbe-667	59	9	market	market	NOUN
aijbe-667	59	10	to	to	PART
aijbe-667	59	11	examine	examine	VERB
aijbe-667	59	12	the	the	DET
aijbe-667	59	13	connection	connection	NOUN
aijbe-667	59	14	between	between	ADP
aijbe-667	59	15	e	e	NOUN
aijbe-667	59	16	-	-	NOUN
aijbe-667	59	17	service	service	ADJ
aijbe-667	59	18	quality	quality	NOUN
aijbe-667	59	19	and	and	CCONJ
aijbe-667	59	20	customer	customer	NOUN
aijbe-667	59	21	loyalty	loyalty	NOUN
aijbe-667	59	22	in	in	ADP
aijbe-667	59	23	their	their	PRON
aijbe-667	59	24	respective	respective	ADJ
aijbe-667	59	25	domains	domain	NOUN
aijbe-667	59	26	.	.	PUNCT
aijbe-667	60	1	this	this	PRON
aijbe-667	60	2	will	will	AUX
aijbe-667	60	3	help	help	VERB
aijbe-667	60	4	them	they	PRON
aijbe-667	60	5	understand	understand	VERB
aijbe-667	60	6	the	the	DET
aijbe-667	60	7	dimensions	dimension	NOUN
aijbe-667	60	8	of	of	ADP
aijbe-667	60	9	e	e	NOUN
aijbe-667	60	10	-	-	NOUN
aijbe-667	60	11	service	service	ADJ
aijbe-667	60	12	quality	quality	NOUN
aijbe-667	60	13	that	that	PRON
aijbe-667	60	14	are	be	AUX
aijbe-667	60	15	peculiar	peculiar	ADJ
aijbe-667	60	16	to	to	ADP
aijbe-667	60	17	their	their	PRON
aijbe-667	60	18	environment	environment	NOUN
aijbe-667	60	19	.	.	PUNCT
aijbe-667	61	1	however	however	ADV
aijbe-667	61	2	,	,	PUNCT
aijbe-667	61	3	in	in	ADP
aijbe-667	61	4	nigeria	nigeria	PROPN
aijbe-667	61	5	,	,	PUNCT
aijbe-667	61	6	nothing	nothing	PRON
aijbe-667	61	7	much	much	ADJ
aijbe-667	61	8	has	have	AUX
aijbe-667	61	9	been	be	AUX
aijbe-667	61	10	done	do	VERB
aijbe-667	61	11	in	in	ADP
aijbe-667	61	12	that	that	DET
aijbe-667	61	13	direction	direction	NOUN
aijbe-667	61	14	.	.	PUNCT
aijbe-667	62	1	aniefiok	aniefiok	PROPN
aijbe-667	62	2	okon	okon	PROPN
aijbe-667	62	3	akpan	akpan	PROPN
aijbe-667	62	4	and	and	CCONJ
aijbe-667	62	5	aniebiet	aniebiet	PROPN
aijbe-667	62	6	etuk	etuk	NOUN
aijbe-667	62	7	(	(	PUNCT
aijbe-667	62	8	2024	2024	NUM
aijbe-667	62	9	)	)	PUNCT
aijbe-667	62	10	3	3	NUM
aijbe-667	62	11	american	american	ADJ
aijbe-667	62	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	62	13	journal	journal	NOUN
aijbe-667	62	14	of	of	ADP
aijbe-667	62	15	business	business	NOUN
aijbe-667	62	16	and	and	CCONJ
aijbe-667	62	17	economics	economic	NOUN
aijbe-667	62	18	|	|	ADV
aijbe-667	62	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	62	20	specifically	specifically	ADV
aijbe-667	62	21	,	,	PUNCT
aijbe-667	62	22	we	we	PRON
aijbe-667	62	23	could	could	AUX
aijbe-667	62	24	not	not	PART
aijbe-667	62	25	find	find	VERB
aijbe-667	62	26	any	any	DET
aijbe-667	62	27	study	study	NOUN
aijbe-667	62	28	on	on	ADP
aijbe-667	62	29	the	the	DET
aijbe-667	62	30	effect	effect	NOUN
aijbe-667	62	31	of	of	ADP
aijbe-667	62	32	e	e	NOUN
aijbe-667	62	33	-	-	NOUN
aijbe-667	62	34	service	service	ADJ
aijbe-667	62	35	quality	quality	NOUN
aijbe-667	62	36	on	on	ADP
aijbe-667	62	37	customer	customer	NOUN
aijbe-667	62	38	loyalty	loyalty	NOUN
aijbe-667	62	39	with	with	ADP
aijbe-667	62	40	respect	respect	NOUN
aijbe-667	62	41	to	to	ADP
aijbe-667	62	42	online	online	ADJ
aijbe-667	62	43	shopping	shopping	NOUN
aijbe-667	62	44	in	in	ADP
aijbe-667	62	45	nigeria	nigeria	PROPN
aijbe-667	62	46	.	.	PUNCT
aijbe-667	63	1	there	there	PRON
aijbe-667	63	2	is	be	VERB
aijbe-667	63	3	a	a	DET
aijbe-667	63	4	need	need	NOUN
aijbe-667	63	5	for	for	SCONJ
aijbe-667	63	6	studies	study	NOUN
aijbe-667	63	7	to	to	PART
aijbe-667	63	8	be	be	AUX
aijbe-667	63	9	conducted	conduct	VERB
aijbe-667	63	10	in	in	ADP
aijbe-667	63	11	this	this	DET
aijbe-667	63	12	area	area	NOUN
aijbe-667	63	13	,	,	PUNCT
aijbe-667	63	14	especially	especially	ADV
aijbe-667	63	15	now	now	ADV
aijbe-667	63	16	that	that	SCONJ
aijbe-667	63	17	the	the	DET
aijbe-667	63	18	cashless	cashless	NOUN
aijbe-667	63	19	policy	policy	NOUN
aijbe-667	63	20	of	of	ADP
aijbe-667	63	21	the	the	DET
aijbe-667	63	22	central	central	ADJ
aijbe-667	63	23	bank	bank	PROPN
aijbe-667	63	24	of	of	ADP
aijbe-667	63	25	nigeria	nigeria	PROPN
aijbe-667	63	26	(	(	PUNCT
aijbe-667	63	27	cbn	cbn	PROPN
aijbe-667	63	28	)	)	PUNCT
aijbe-667	63	29	coupled	couple	VERB
aijbe-667	63	30	with	with	ADP
aijbe-667	63	31	the	the	DET
aijbe-667	63	32	recent	recent	ADJ
aijbe-667	63	33	naira	naira	ADJ
aijbe-667	63	34	crunch	crunch	NOUN
aijbe-667	63	35	has	have	AUX
aijbe-667	63	36	pushed	push	VERB
aijbe-667	63	37	many	many	ADJ
aijbe-667	63	38	retail	retail	ADJ
aijbe-667	63	39	businesses	business	NOUN
aijbe-667	63	40	to	to	PART
aijbe-667	63	41	adopt	adopt	VERB
aijbe-667	63	42	online	online	ADJ
aijbe-667	63	43	channels	channel	NOUN
aijbe-667	63	44	for	for	ADP
aijbe-667	63	45	their	their	PRON
aijbe-667	63	46	operations	operation	NOUN
aijbe-667	63	47	.	.	PUNCT
aijbe-667	64	1	it	it	PRON
aijbe-667	64	2	is	be	AUX
aijbe-667	64	3	against	against	ADP
aijbe-667	64	4	this	this	DET
aijbe-667	64	5	background	background	NOUN
aijbe-667	64	6	that	that	SCONJ
aijbe-667	64	7	this	this	DET
aijbe-667	64	8	study	study	NOUN
aijbe-667	64	9	examined	examine	VERB
aijbe-667	64	10	the	the	DET
aijbe-667	64	11	effect	effect	NOUN
aijbe-667	64	12	of	of	ADP
aijbe-667	64	13	key	key	ADJ
aijbe-667	64	14	dimensions	dimension	NOUN
aijbe-667	64	15	of	of	ADP
aijbe-667	64	16	e	e	NOUN
aijbe-667	64	17	-	-	NOUN
aijbe-667	64	18	service	service	ADJ
aijbe-667	64	19	quality	quality	NOUN
aijbe-667	64	20	,	,	PUNCT
aijbe-667	64	21	such	such	ADJ
aijbe-667	64	22	as	as	ADP
aijbe-667	64	23	fulfillment	fulfillment	NOUN
aijbe-667	64	24	,	,	PUNCT
aijbe-667	64	25	responsiveness	responsiveness	NOUN
aijbe-667	64	26	,	,	PUNCT
aijbe-667	64	27	and	and	CCONJ
aijbe-667	64	28	security	security	NOUN
aijbe-667	64	29	,	,	PUNCT
aijbe-667	64	30	on	on	ADP
aijbe-667	64	31	customer	customer	NOUN
aijbe-667	64	32	loyalty	loyalty	NOUN
aijbe-667	64	33	in	in	ADP
aijbe-667	64	34	online	online	ADJ
aijbe-667	64	35	shopping	shopping	NOUN
aijbe-667	64	36	in	in	ADP
aijbe-667	64	37	nigeria	nigeria	PROPN
aijbe-667	64	38	.	.	PUNCT
aijbe-667	65	1	1.3	1.3	NUM
aijbe-667	65	2	objectives	objective	NOUN
aijbe-667	65	3	of	of	ADP
aijbe-667	65	4	the	the	DET
aijbe-667	65	5	study	study	NOUN
aijbe-667	65	6	the	the	DET
aijbe-667	65	7	general	general	ADJ
aijbe-667	65	8	objective	objective	NOUN
aijbe-667	65	9	of	of	ADP
aijbe-667	65	10	this	this	DET
aijbe-667	65	11	study	study	NOUN
aijbe-667	65	12	was	be	AUX
aijbe-667	65	13	to	to	PART
aijbe-667	65	14	examine	examine	VERB
aijbe-667	65	15	the	the	DET
aijbe-667	65	16	effect	effect	NOUN
aijbe-667	65	17	of	of	ADP
aijbe-667	65	18	e	e	NOUN
aijbe-667	65	19	-	-	NOUN
aijbe-667	65	20	service	service	ADJ
aijbe-667	65	21	quality	quality	NOUN
aijbe-667	65	22	on	on	ADP
aijbe-667	65	23	customer	customer	NOUN
aijbe-667	65	24	loyalty	loyalty	NOUN
aijbe-667	65	25	with	with	ADP
aijbe-667	65	26	respect	respect	NOUN
aijbe-667	65	27	to	to	ADP
aijbe-667	65	28	online	online	ADJ
aijbe-667	65	29	shopping	shopping	NOUN
aijbe-667	65	30	in	in	ADP
aijbe-667	65	31	nigeria	nigeria	PROPN
aijbe-667	65	32	.	.	PUNCT
aijbe-667	66	1	the	the	DET
aijbe-667	66	2	specific	specific	ADJ
aijbe-667	66	3	objectives	objective	NOUN
aijbe-667	66	4	were	be	AUX
aijbe-667	66	5	to	to	PART
aijbe-667	66	6	:	:	PUNCT
aijbe-667	66	7			PROPN
aijbe-667	66	8	examine	examine	VERB
aijbe-667	66	9	the	the	DET
aijbe-667	66	10	effect	effect	NOUN
aijbe-667	66	11	of	of	ADP
aijbe-667	66	12	fulfillment	fulfillment	NOUN
aijbe-667	66	13	on	on	ADP
aijbe-667	66	14	customer	customer	NOUN
aijbe-667	66	15	loyalty	loyalty	NOUN
aijbe-667	66	16	in	in	ADP
aijbe-667	66	17	online	online	ADJ
aijbe-667	66	18	shopping	shopping	NOUN
aijbe-667	66	19	in	in	ADP
aijbe-667	66	20	nigeria	nigeria	PROPN
aijbe-667	66	21			PROPN
aijbe-667	66	22	examine	examine	VERB
aijbe-667	66	23	the	the	DET
aijbe-667	66	24	effect	effect	NOUN
aijbe-667	66	25	of	of	ADP
aijbe-667	66	26	responsiveness	responsiveness	NOUN
aijbe-667	66	27	on	on	ADP
aijbe-667	66	28	customer	customer	NOUN
aijbe-667	66	29	loyalty	loyalty	NOUN
aijbe-667	66	30	in	in	ADP
aijbe-667	66	31	online	online	ADJ
aijbe-667	66	32	shopping	shopping	NOUN
aijbe-667	66	33	in	in	ADP
aijbe-667	66	34	nigeria	nigeria	PROPN
aijbe-667	66	35			PROPN
aijbe-667	66	36	examine	examine	VERB
aijbe-667	66	37	the	the	DET
aijbe-667	66	38	effect	effect	NOUN
aijbe-667	66	39	of	of	ADP
aijbe-667	66	40	security	security	NOUN
aijbe-667	66	41	on	on	ADP
aijbe-667	66	42	customer	customer	NOUN
aijbe-667	66	43	loyalty	loyalty	NOUN
aijbe-667	66	44	in	in	ADP
aijbe-667	66	45	online	online	ADJ
aijbe-667	66	46	shopping	shopping	NOUN
aijbe-667	66	47	in	in	ADP
aijbe-667	66	48	nigeria	nigeria	PROPN
aijbe-667	66	49	1.4	1.4	NUM
aijbe-667	66	50	research	research	NOUN
aijbe-667	66	51	questions	question	NOUN
aijbe-667	66	52	the	the	DET
aijbe-667	66	53	following	follow	VERB
aijbe-667	66	54	research	research	NOUN
aijbe-667	66	55	questions	question	NOUN
aijbe-667	66	56	were	be	AUX
aijbe-667	66	57	raised	raise	VERB
aijbe-667	66	58	:	:	PUNCT
aijbe-667	66	59	1	1	X
aijbe-667	66	60	.	.	X
aijbe-667	66	61	how	how	SCONJ
aijbe-667	66	62	does	do	AUX
aijbe-667	66	63	fulfillment	fulfillment	NOUN
aijbe-667	66	64	affect	affect	VERB
aijbe-667	66	65	customer	customer	NOUN
aijbe-667	66	66	loyalty	loyalty	NOUN
aijbe-667	66	67	in	in	ADP
aijbe-667	66	68	nigeria	nigeria	PROPN
aijbe-667	66	69	?	?	PUNCT
aijbe-667	67	1	2	2	X
aijbe-667	67	2	.	.	X
aijbe-667	67	3	what	what	DET
aijbe-667	67	4	effect	effect	NOUN
aijbe-667	67	5	does	do	AUX
aijbe-667	67	6	responsiveness	responsiveness	NOUN
aijbe-667	67	7	have	have	VERB
aijbe-667	67	8	on	on	ADP
aijbe-667	67	9	customer	customer	NOUN
aijbe-667	67	10	loyalty	loyalty	NOUN
aijbe-667	67	11	in	in	ADP
aijbe-667	67	12	online	online	ADJ
aijbe-667	67	13	shopping	shopping	NOUN
aijbe-667	67	14	in	in	ADP
aijbe-667	67	15	nigeria	nigeria	PROPN
aijbe-667	67	16	?	?	PUNCT
aijbe-667	68	1	3	3	X
aijbe-667	68	2	.	.	X
aijbe-667	68	3	to	to	ADP
aijbe-667	68	4	what	what	DET
aijbe-667	68	5	extent	extent	NOUN
aijbe-667	68	6	does	do	AUX
aijbe-667	68	7	security	security	NOUN
aijbe-667	68	8	affect	affect	VERB
aijbe-667	68	9	customer	customer	NOUN
aijbe-667	68	10	loyalty	loyalty	NOUN
aijbe-667	68	11	in	in	ADP
aijbe-667	68	12	online	online	ADJ
aijbe-667	68	13	shopping	shopping	NOUN
aijbe-667	68	14	in	in	ADP
aijbe-667	68	15	nigeria	nigeria	PROPN
aijbe-667	68	16	?	?	PUNCT
aijbe-667	69	1	1.5	1.5	NUM
aijbe-667	69	2	hypotheses	hypothesis	NOUN
aijbe-667	69	3	of	of	ADP
aijbe-667	69	4	the	the	DET
aijbe-667	69	5	study	study	NOUN
aijbe-667	69	6	the	the	DET
aijbe-667	69	7	following	follow	VERB
aijbe-667	69	8	null	null	ADJ
aijbe-667	69	9	hypotheses	hypothesis	NOUN
aijbe-667	69	10	were	be	AUX
aijbe-667	69	11	developed	develop	VERB
aijbe-667	69	12	to	to	PART
aijbe-667	69	13	guide	guide	VERB
aijbe-667	69	14	the	the	DET
aijbe-667	69	15	study	study	NOUN
aijbe-667	69	16	:	:	PUNCT
aijbe-667	69	17	h01	h01	NOUN
aijbe-667	69	18	:	:	PUNCT
aijbe-667	69	19	fulfillment	fulfillment	NOUN
aijbe-667	69	20	has	have	VERB
aijbe-667	69	21	no	no	DET
aijbe-667	69	22	significant	significant	ADJ
aijbe-667	69	23	effect	effect	NOUN
aijbe-667	69	24	on	on	ADP
aijbe-667	69	25	customer	customer	NOUN
aijbe-667	69	26	loyalty	loyalty	NOUN
aijbe-667	69	27	in	in	ADP
aijbe-667	69	28	online	online	ADV
aijbe-667	69	29	in	in	ADP
aijbe-667	69	30	nigeria	nigeria	PROPN
aijbe-667	69	31	h02	h02	PROPN
aijbe-667	69	32	:	:	PUNCT
aijbe-667	69	33	responsiveness	responsiveness	NOUN
aijbe-667	69	34	has	have	VERB
aijbe-667	69	35	no	no	DET
aijbe-667	69	36	significant	significant	ADJ
aijbe-667	69	37	effect	effect	NOUN
aijbe-667	69	38	on	on	ADP
aijbe-667	69	39	customer	customer	NOUN
aijbe-667	69	40	loyalty	loyalty	NOUN
aijbe-667	69	41	in	in	ADP
aijbe-667	69	42	online	online	ADJ
aijbe-667	69	43	shopping	shopping	NOUN
aijbe-667	69	44	in	in	ADP
aijbe-667	69	45	nigeria	nigeria	PROPN
aijbe-667	69	46	h03	h03	NOUN
aijbe-667	69	47	:	:	PUNCT
aijbe-667	69	48	security	security	NOUN
aijbe-667	69	49	has	have	VERB
aijbe-667	69	50	no	no	DET
aijbe-667	69	51	significant	significant	ADJ
aijbe-667	69	52	effect	effect	NOUN
aijbe-667	69	53	on	on	ADP
aijbe-667	69	54	customer	customer	NOUN
aijbe-667	69	55	loyalty	loyalty	NOUN
aijbe-667	69	56	in	in	ADP
aijbe-667	69	57	online	online	ADJ
aijbe-667	69	58	shopping	shopping	NOUN
aijbe-667	69	59	in	in	ADP
aijbe-667	69	60	nigeria	nigeria	PROPN
aijbe-667	69	61	literature	literature	PROPN
aijbe-667	69	62	review	review	VERB
aijbe-667	69	63	2.1	2.1	NUM
aijbe-667	69	64	conceptual	conceptual	ADJ
aijbe-667	69	65	review	review	NOUN
aijbe-667	69	66	the	the	DET
aijbe-667	69	67	aim	aim	NOUN
aijbe-667	69	68	of	of	ADP
aijbe-667	69	69	this	this	DET
aijbe-667	69	70	section	section	NOUN
aijbe-667	69	71	of	of	ADP
aijbe-667	69	72	the	the	DET
aijbe-667	69	73	review	review	NOUN
aijbe-667	69	74	is	be	AUX
aijbe-667	69	75	to	to	PART
aijbe-667	69	76	explain	explain	VERB
aijbe-667	69	77	the	the	DET
aijbe-667	69	78	important	important	ADJ
aijbe-667	69	79	concepts	concept	NOUN
aijbe-667	69	80	surrounding	surround	VERB
aijbe-667	69	81	the	the	DET
aijbe-667	69	82	study	study	NOUN
aijbe-667	69	83	.	.	PUNCT
aijbe-667	70	1	2.1.1	2.1.1	NUM
aijbe-667	70	2	online	online	ADJ
aijbe-667	70	3	shopping	shopping	NOUN
aijbe-667	70	4	online	online	ADJ
aijbe-667	70	5	shopping	shopping	NOUN
aijbe-667	70	6	,	,	PUNCT
aijbe-667	70	7	also	also	ADV
aijbe-667	70	8	known	know	VERB
aijbe-667	70	9	as	as	ADP
aijbe-667	70	10	electronic	electronic	ADJ
aijbe-667	70	11	shopping	shopping	NOUN
aijbe-667	70	12	or	or	CCONJ
aijbe-667	70	13	internet	internet	NOUN
aijbe-667	70	14	shopping	shopping	NOUN
aijbe-667	70	15	,	,	PUNCT
aijbe-667	70	16	belongs	belong	VERB
aijbe-667	70	17	to	to	ADP
aijbe-667	70	18	the	the	DET
aijbe-667	70	19	general	general	ADJ
aijbe-667	70	20	family	family	NOUN
aijbe-667	70	21	called	call	VERB
aijbe-667	70	22	ecommerce	ecommerce	NOUN
aijbe-667	70	23	.	.	PUNCT
aijbe-667	71	1	it	it	PRON
aijbe-667	71	2	is	be	AUX
aijbe-667	71	3	a	a	DET
aijbe-667	71	4	form	form	NOUN
aijbe-667	71	5	of	of	ADP
aijbe-667	71	6	electronic	electronic	ADJ
aijbe-667	71	7	commerce	commerce	NOUN
aijbe-667	71	8	that	that	PRON
aijbe-667	71	9	involves	involve	VERB
aijbe-667	71	10	buying	buy	VERB
aijbe-667	71	11	goods	good	NOUN
aijbe-667	71	12	and	and	CCONJ
aijbe-667	71	13	services	service	NOUN
aijbe-667	71	14	directly	directly	ADV
aijbe-667	71	15	from	from	ADP
aijbe-667	71	16	sellers	seller	NOUN
aijbe-667	71	17	over	over	ADP
aijbe-667	71	18	the	the	DET
aijbe-667	71	19	internet	internet	NOUN
aijbe-667	71	20	.	.	PUNCT
aijbe-667	72	1	initially	initially	ADV
aijbe-667	72	2	,	,	PUNCT
aijbe-667	72	3	companies	company	NOUN
aijbe-667	72	4	used	use	VERB
aijbe-667	72	5	the	the	DET
aijbe-667	72	6	internet	internet	NOUN
aijbe-667	72	7	as	as	ADP
aijbe-667	72	8	an	an	DET
aijbe-667	72	9	advertising	advertising	NOUN
aijbe-667	72	10	medium	medium	NOUN
aijbe-667	72	11	to	to	PART
aijbe-667	72	12	provide	provide	VERB
aijbe-667	72	13	information	information	NOUN
aijbe-667	72	14	about	about	ADP
aijbe-667	72	15	their	their	PRON
aijbe-667	72	16	products	product	NOUN
aijbe-667	72	17	.	.	PUNCT
aijbe-667	73	1	however	however	ADV
aijbe-667	73	2	,	,	PUNCT
aijbe-667	73	3	following	follow	VERB
aijbe-667	73	4	the	the	DET
aijbe-667	73	5	development	development	NOUN
aijbe-667	73	6	of	of	ADP
aijbe-667	73	7	interactive	interactive	ADJ
aijbe-667	73	8	web	web	NOUN
aijbe-667	73	9	pages	page	NOUN
aijbe-667	73	10	and	and	CCONJ
aijbe-667	73	11	secure	secure	ADJ
aijbe-667	73	12	transactions	transaction	NOUN
aijbe-667	73	13	,	,	PUNCT
aijbe-667	73	14	the	the	DET
aijbe-667	73	15	platform	platform	NOUN
aijbe-667	73	16	evolved	evolve	VERB
aijbe-667	73	17	to	to	PART
aijbe-667	73	18	become	become	VERB
aijbe-667	73	19	a	a	DET
aijbe-667	73	20	full	full	ADV
aijbe-667	73	21	-	-	PUNCT
aijbe-667	73	22	blown	blow	VERB
aijbe-667	73	23	market	market	NOUN
aijbe-667	73	24	,	,	PUNCT
aijbe-667	73	25	where	where	SCONJ
aijbe-667	73	26	products	product	NOUN
aijbe-667	73	27	are	be	AUX
aijbe-667	73	28	sold	sell	VERB
aijbe-667	73	29	and	and	CCONJ
aijbe-667	73	30	bought	buy	VERB
aijbe-667	73	31	(	(	PUNCT
aijbe-667	73	32	botha	botha	PROPN
aijbe-667	73	33	,	,	PUNCT
aijbe-667	73	34	bothma	bothma	NOUN
aijbe-667	73	35	&	&	CCONJ
aijbe-667	73	36	geldenhuys	geldenhuy	NOUN
aijbe-667	73	37	,	,	PUNCT
aijbe-667	73	38	2008	2008	NUM
aijbe-667	73	39	)	)	PUNCT
aijbe-667	73	40	.	.	PUNCT
aijbe-667	74	1	when	when	SCONJ
aijbe-667	74	2	buying	buy	VERB
aijbe-667	74	3	online	online	ADV
aijbe-667	74	4	,	,	PUNCT
aijbe-667	74	5	the	the	DET
aijbe-667	74	6	customer	customer	NOUN
aijbe-667	74	7	must	must	AUX
aijbe-667	74	8	first	first	ADV
aijbe-667	74	9	access	access	VERB
aijbe-667	74	10	the	the	DET
aijbe-667	74	11	vendor	vendor	NOUN
aijbe-667	74	12	’s	’s	PART
aijbe-667	74	13	website	website	NOUN
aijbe-667	74	14	or	or	CCONJ
aijbe-667	74	15	online	online	ADJ
aijbe-667	74	16	store	store	NOUN
aijbe-667	74	17	,	,	PUNCT
aijbe-667	74	18	where	where	SCONJ
aijbe-667	74	19	they	they	PRON
aijbe-667	74	20	can	can	AUX
aijbe-667	74	21	choose	choose	VERB
aijbe-667	74	22	the	the	DET
aijbe-667	74	23	items	item	NOUN
aijbe-667	74	24	they	they	PRON
aijbe-667	74	25	want	want	VERB
aijbe-667	74	26	and	and	CCONJ
aijbe-667	74	27	schedule	schedule	NOUN
aijbe-667	74	28	delivery	delivery	NOUN
aijbe-667	74	29	.	.	PUNCT
aijbe-667	75	1	payment	payment	NOUN
aijbe-667	75	2	for	for	ADP
aijbe-667	75	3	the	the	DET
aijbe-667	75	4	products	product	NOUN
aijbe-667	75	5	can	can	AUX
aijbe-667	75	6	be	be	AUX
aijbe-667	75	7	done	do	VERB
aijbe-667	75	8	upon	upon	SCONJ
aijbe-667	75	9	delivery	delivery	NOUN
aijbe-667	75	10	or	or	CCONJ
aijbe-667	75	11	online	online	ADV
aijbe-667	75	12	using	use	VERB
aijbe-667	75	13	a	a	DET
aijbe-667	75	14	credit	credit	NOUN
aijbe-667	75	15	or	or	CCONJ
aijbe-667	75	16	debit	debit	NOUN
aijbe-667	75	17	card	card	NOUN
aijbe-667	75	18	(	(	PUNCT
aijbe-667	75	19	market	market	NOUN
aijbe-667	75	20	business	business	NOUN
aijbe-667	75	21	news	news	NOUN
aijbe-667	75	22	,	,	PUNCT
aijbe-667	75	23	n	n	CCONJ
aijbe-667	75	24	,	,	PUNCT
aijbe-667	75	25	d.	d.	PROPN
aijbe-667	75	26	)	)	PUNCT
aijbe-667	75	27	.	.	PUNCT
aijbe-667	76	1	online	online	PROPN
aijbe-667	76	2	shopping	shopping	NOUN
aijbe-667	76	3	has	have	AUX
aijbe-667	76	4	been	be	AUX
aijbe-667	76	5	around	around	ADV
aijbe-667	76	6	for	for	ADP
aijbe-667	76	7	a	a	DET
aijbe-667	76	8	while	while	NOUN
aijbe-667	76	9	and	and	CCONJ
aijbe-667	76	10	is	be	AUX
aijbe-667	76	11	becoming	become	VERB
aijbe-667	76	12	increasingly	increasingly	ADV
aijbe-667	76	13	popular	popular	ADJ
aijbe-667	76	14	.	.	PUNCT
aijbe-667	77	1	this	this	DET
aijbe-667	77	2	popularity	popularity	NOUN
aijbe-667	77	3	is	be	AUX
aijbe-667	77	4	a	a	DET
aijbe-667	77	5	result	result	NOUN
aijbe-667	77	6	of	of	ADP
aijbe-667	77	7	the	the	DET
aijbe-667	77	8	advantages	advantage	NOUN
aijbe-667	77	9	it	it	PRON
aijbe-667	77	10	provides	provide	VERB
aijbe-667	77	11	to	to	ADP
aijbe-667	77	12	both	both	DET
aijbe-667	77	13	online	online	ADJ
aijbe-667	77	14	buyers	buyer	NOUN
aijbe-667	77	15	and	and	CCONJ
aijbe-667	77	16	businesses	business	NOUN
aijbe-667	77	17	,	,	PUNCT
aijbe-667	77	18	including	include	VERB
aijbe-667	77	19	the	the	DET
aijbe-667	77	20	freedom	freedom	NOUN
aijbe-667	77	21	to	to	PART
aijbe-667	77	22	shop	shop	VERB
aijbe-667	77	23	whenever	whenever	SCONJ
aijbe-667	77	24	they	they	PRON
aijbe-667	77	25	want	want	VERB
aijbe-667	77	26	and	and	CCONJ
aijbe-667	77	27	the	the	DET
aijbe-667	77	28	chance	chance	NOUN
aijbe-667	77	29	to	to	PART
aijbe-667	77	30	save	save	VERB
aijbe-667	77	31	money	money	NOUN
aijbe-667	77	32	on	on	ADP
aijbe-667	77	33	trip	trip	NOUN
aijbe-667	77	34	expenses	expense	NOUN
aijbe-667	77	35	.	.	PUNCT
aijbe-667	78	1	in	in	ADP
aijbe-667	78	2	addition	addition	NOUN
aijbe-667	78	3	,	,	PUNCT
aijbe-667	78	4	less	less	ADJ
aijbe-667	78	5	visits	visit	NOUN
aijbe-667	78	6	to	to	ADP
aijbe-667	78	7	the	the	DET
aijbe-667	78	8	store	store	NOUN
aijbe-667	78	9	are	be	AUX
aijbe-667	78	10	required	require	VERB
aijbe-667	78	11	,	,	PUNCT
aijbe-667	78	12	more	more	ADJ
aijbe-667	78	13	selections	selection	NOUN
aijbe-667	78	14	are	be	AUX
aijbe-667	78	15	available	available	ADJ
aijbe-667	78	16	,	,	PUNCT
aijbe-667	78	17	overhead	overhead	ADJ
aijbe-667	78	18	costs	cost	NOUN
aijbe-667	78	19	are	be	AUX
aijbe-667	78	20	reduced	reduce	VERB
aijbe-667	78	21	,	,	PUNCT
aijbe-667	78	22	and	and	CCONJ
aijbe-667	78	23	the	the	DET
aijbe-667	78	24	market	market	NOUN
aijbe-667	78	25	area	area	NOUN
aijbe-667	78	26	is	be	AUX
aijbe-667	78	27	increased	increase	VERB
aijbe-667	78	28	,	,	PUNCT
aijbe-667	78	29	among	among	ADP
aijbe-667	78	30	other	other	ADJ
aijbe-667	78	31	benefits	benefit	NOUN
aijbe-667	78	32	(	(	PUNCT
aijbe-667	78	33	gabriel	gabriel	PROPN
aijbe-667	78	34	,	,	PUNCT
aijbe-667	78	35	ogbugwe	ogbugwe	PROPN
aijbe-667	78	36	,	,	PUNCT
aijbe-667	78	37	&	&	CCONJ
aijbe-667	78	38	ahiauzu	ahiauzu	PROPN
aijbe-667	78	39	,	,	PUNCT
aijbe-667	78	40	2016	2016	NUM
aijbe-667	78	41	)	)	PUNCT
aijbe-667	78	42	the	the	DET
aijbe-667	78	43	market	market	NOUN
aijbe-667	78	44	for	for	ADP
aijbe-667	78	45	internet	internet	NOUN
aijbe-667	78	46	purchases	purchase	NOUN
aijbe-667	78	47	is	be	AUX
aijbe-667	78	48	constantly	constantly	ADV
aijbe-667	78	49	growing	grow	VERB
aijbe-667	78	50	.	.	PUNCT
aijbe-667	79	1	global	global	ADJ
aijbe-667	79	2	internet	internet	NOUN
aijbe-667	79	3	sales	sale	NOUN
aijbe-667	79	4	in	in	ADP
aijbe-667	79	5	2021	2021	NUM
aijbe-667	79	6	were	be	AUX
aijbe-667	79	7	estimated	estimate	VERB
aijbe-667	79	8	to	to	PART
aijbe-667	79	9	be	be	AUX
aijbe-667	79	10	usd	usd	NOUN
aijbe-667	79	11	5.2	5.2	NUM
aijbe-667	79	12	trillion	trillion	NUM
aijbe-667	79	13	.	.	PUNCT
aijbe-667	80	1	forecasts	forecast	NOUN
aijbe-667	80	2	indicate	indicate	VERB
aijbe-667	80	3	that	that	SCONJ
aijbe-667	80	4	the	the	DET
aijbe-667	80	5	amount	amount	NOUN
aijbe-667	80	6	will	will	AUX
aijbe-667	80	7	increase	increase	VERB
aijbe-667	80	8	by	by	ADP
aijbe-667	80	9	56	56	NUM
aijbe-667	80	10	%	%	NOUN
aijbe-667	80	11	over	over	ADP
aijbe-667	80	12	the	the	DET
aijbe-667	80	13	next	next	ADJ
aijbe-667	80	14	few	few	ADJ
aijbe-667	80	15	years	year	NOUN
aijbe-667	80	16	,	,	PUNCT
aijbe-667	80	17	reaching	reach	VERB
aijbe-667	80	18	usd	usd	NOUN
aijbe-667	80	19	8.1	8.1	NUM
aijbe-667	80	20	trillion	trillion	NUM
aijbe-667	80	21	in	in	ADP
aijbe-667	80	22	2026	2026	NUM
aijbe-667	80	23	(	(	PUNCT
aijbe-667	80	24	statista	statista	NOUN
aijbe-667	80	25	,	,	PUNCT
aijbe-667	80	26	2022b	2022b	NUM
aijbe-667	80	27	)	)	PUNCT
aijbe-667	80	28	.	.	PUNCT
aijbe-667	81	1	amazon	amazon	PROPN
aijbe-667	81	2	,	,	PUNCT
aijbe-667	81	3	ebay	ebay	PROPN
aijbe-667	81	4	,	,	PUNCT
aijbe-667	81	5	rakuten	rakuten	ADJ
aijbe-667	81	6	,	,	PUNCT
aijbe-667	81	7	shopee	shopee	NOUN
aijbe-667	81	8	,	,	PUNCT
aijbe-667	81	9	aliexpress	aliexpress	NOUN
aijbe-667	81	10	,	,	PUNCT
aijbe-667	81	11	etsy	etsy	PROPN
aijbe-667	81	12	,	,	PUNCT
aijbe-667	81	13	walmart	walmart	PROPN
aijbe-667	81	14	,	,	PUNCT
aijbe-667	81	15	mercado	mercado	NOUN
aijbe-667	81	16	libre	libre	PROPN
aijbe-667	81	17	,	,	PUNCT
aijbe-667	81	18	wildberries	wildberrie	NOUN
aijbe-667	81	19	,	,	PUNCT
aijbe-667	81	20	and	and	CCONJ
aijbe-667	81	21	ozon	ozon	NOUN
aijbe-667	81	22	are	be	AUX
aijbe-667	81	23	just	just	ADV
aijbe-667	81	24	a	a	DET
aijbe-667	81	25	few	few	ADJ
aijbe-667	81	26	of	of	ADP
aijbe-667	81	27	the	the	DET
aijbe-667	81	28	leading	lead	VERB
aijbe-667	81	29	international	international	ADJ
aijbe-667	81	30	online	online	ADJ
aijbe-667	81	31	retailers	retailer	NOUN
aijbe-667	81	32	behind	behind	ADP
aijbe-667	81	33	this	this	DET
aijbe-667	81	34	expansion	expansion	NOUN
aijbe-667	81	35	(	(	PUNCT
aijbe-667	81	36	webretailer	webretailer	NOUN
aijbe-667	81	37	,	,	PUNCT
aijbe-667	81	38	2022	2022	NUM
aijbe-667	81	39	)	)	PUNCT
aijbe-667	81	40	.	.	PUNCT
aijbe-667	81	41	)	)	PUNCT
aijbe-667	81	42	.	.	PUNCT
aijbe-667	82	1	aniefiok	aniefiok	PROPN
aijbe-667	82	2	okon	okon	PROPN
aijbe-667	82	3	akpan	akpan	PROPN
aijbe-667	82	4	and	and	CCONJ
aijbe-667	82	5	aniebiet	aniebiet	PROPN
aijbe-667	82	6	etuk	etuk	NOUN
aijbe-667	82	7	(	(	PUNCT
aijbe-667	82	8	2024	2024	NUM
aijbe-667	82	9	)	)	PUNCT
aijbe-667	82	10	4	4	NUM
aijbe-667	82	11	american	american	ADJ
aijbe-667	82	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	82	13	journal	journal	NOUN
aijbe-667	82	14	of	of	ADP
aijbe-667	82	15	business	business	NOUN
aijbe-667	82	16	and	and	CCONJ
aijbe-667	82	17	economics	economic	NOUN
aijbe-667	82	18	|	|	ADV
aijbe-667	82	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	82	20	2.1.2	2.1.2	NUM
aijbe-667	82	21	concept	concept	NOUN
aijbe-667	82	22	of	of	ADP
aijbe-667	82	23	service	service	NOUN
aijbe-667	82	24	quality	quality	NOUN
aijbe-667	82	25	service	service	NOUN
aijbe-667	82	26	occupies	occupy	VERB
aijbe-667	82	27	a	a	DET
aijbe-667	82	28	significant	significant	ADJ
aijbe-667	82	29	portion	portion	NOUN
aijbe-667	82	30	of	of	ADP
aijbe-667	82	31	every	every	DET
aijbe-667	82	32	economy	economy	NOUN
aijbe-667	82	33	and	and	CCONJ
aijbe-667	82	34	is	be	AUX
aijbe-667	82	35	crucial	crucial	ADJ
aijbe-667	82	36	to	to	ADP
aijbe-667	82	37	human	human	ADJ
aijbe-667	82	38	existence	existence	NOUN
aijbe-667	82	39	(	(	PUNCT
aijbe-667	82	40	ejigu	ejigu	ADJ
aijbe-667	82	41	,	,	PUNCT
aijbe-667	82	42	2016	2016	NUM
aijbe-667	82	43	)	)	PUNCT
aijbe-667	82	44	.	.	PUNCT
aijbe-667	83	1	one	one	NUM
aijbe-667	83	2	of	of	ADP
aijbe-667	83	3	the	the	DET
aijbe-667	83	4	main	main	ADJ
aijbe-667	83	5	issues	issue	NOUN
aijbe-667	83	6	in	in	ADP
aijbe-667	83	7	the	the	DET
aijbe-667	83	8	management	management	NOUN
aijbe-667	83	9	of	of	ADP
aijbe-667	83	10	service	service	NOUN
aijbe-667	83	11	is	be	AUX
aijbe-667	83	12	service	service	NOUN
aijbe-667	83	13	quality	quality	NOUN
aijbe-667	83	14	.	.	PUNCT
aijbe-667	84	1	according	accord	VERB
aijbe-667	84	2	to	to	ADP
aijbe-667	84	3	sadaf	sadaf	NOUN
aijbe-667	84	4	&	&	CCONJ
aijbe-667	84	5	rahela	rahela	PROPN
aijbe-667	84	6	(	(	PUNCT
aijbe-667	84	7	2019	2019	NUM
aijbe-667	84	8	)	)	PUNCT
aijbe-667	84	9	,	,	PUNCT
aijbe-667	84	10	service	service	NOUN
aijbe-667	84	11	quality	quality	NOUN
aijbe-667	84	12	is	be	AUX
aijbe-667	84	13	defined	define	VERB
aijbe-667	84	14	as	as	ADP
aijbe-667	84	15	a	a	DET
aijbe-667	84	16	service	service	NOUN
aijbe-667	84	17	that	that	PRON
aijbe-667	84	18	meets	meet	VERB
aijbe-667	84	19	customers	customer	NOUN
aijbe-667	84	20	’	'	PUNCT
aijbe-667	84	21	wants	want	VERB
aijbe-667	84	22	and	and	CCONJ
aijbe-667	84	23	expectations	expectation	NOUN
aijbe-667	84	24	.	.	PUNCT
aijbe-667	85	1	it	it	PRON
aijbe-667	85	2	can	can	AUX
aijbe-667	85	3	also	also	ADV
aijbe-667	85	4	be	be	AUX
aijbe-667	85	5	seen	see	VERB
aijbe-667	85	6	as	as	ADP
aijbe-667	85	7	the	the	DET
aijbe-667	85	8	subjective	subjective	ADJ
aijbe-667	85	9	contrast	contrast	NOUN
aijbe-667	85	10	between	between	ADP
aijbe-667	85	11	what	what	PRON
aijbe-667	85	12	clients	client	NOUN
aijbe-667	85	13	expect	expect	VERB
aijbe-667	85	14	from	from	ADP
aijbe-667	85	15	a	a	DET
aijbe-667	85	16	service	service	NOUN
aijbe-667	85	17	in	in	ADP
aijbe-667	85	18	terms	term	NOUN
aijbe-667	85	19	of	of	ADP
aijbe-667	85	20	quality	quality	NOUN
aijbe-667	85	21	and	and	CCONJ
aijbe-667	85	22	what	what	PRON
aijbe-667	85	23	they	they	PRON
aijbe-667	85	24	actually	actually	ADV
aijbe-667	85	25	get	get	VERB
aijbe-667	85	26	.	.	PUNCT
aijbe-667	86	1	therefore	therefore	ADV
aijbe-667	86	2	,	,	PUNCT
aijbe-667	86	3	it	it	PRON
aijbe-667	86	4	is	be	AUX
aijbe-667	86	5	a	a	DET
aijbe-667	86	6	type	type	NOUN
aijbe-667	86	7	of	of	ADP
aijbe-667	86	8	mindset	mindset	NOUN
aijbe-667	86	9	that	that	PRON
aijbe-667	86	10	results	result	VERB
aijbe-667	86	11	from	from	ADP
aijbe-667	86	12	contrasting	contrast	VERB
aijbe-667	86	13	expectations	expectation	NOUN
aijbe-667	86	14	with	with	ADP
aijbe-667	86	15	actual	actual	ADJ
aijbe-667	86	16	performance	performance	NOUN
aijbe-667	86	17	.	.	PUNCT
aijbe-667	87	1	zeithaml	zeithaml	PROPN
aijbe-667	87	2	,	,	PUNCT
aijbe-667	87	3	parasuraman	parasuraman	NOUN
aijbe-667	87	4	,	,	PUNCT
aijbe-667	87	5	and	and	CCONJ
aijbe-667	87	6	malhotra	malhotra	PROPN
aijbe-667	87	7	(	(	PUNCT
aijbe-667	87	8	2000	2000	NUM
aijbe-667	87	9	)	)	PUNCT
aijbe-667	87	10	found	find	VERB
aijbe-667	87	11	that	that	SCONJ
aijbe-667	87	12	customers	customer	NOUN
aijbe-667	87	13	’	'	PUNCT
aijbe-667	87	14	pre	pre	ADJ
aijbe-667	87	15	-	-	ADJ
aijbe-667	87	16	service	service	ADJ
aijbe-667	87	17	expectations	expectation	NOUN
aijbe-667	87	18	influence	influence	VERB
aijbe-667	87	19	how	how	SCONJ
aijbe-667	87	20	well	well	ADV
aijbe-667	87	21	services	service	NOUN
aijbe-667	87	22	are	be	AUX
aijbe-667	87	23	perceived	perceive	VERB
aijbe-667	87	24	by	by	ADP
aijbe-667	87	25	them	they	PRON
aijbe-667	87	26	.	.	PUNCT
aijbe-667	88	1	thus	thus	ADV
aijbe-667	88	2	,	,	PUNCT
aijbe-667	88	3	according	accord	VERB
aijbe-667	88	4	to	to	ADP
aijbe-667	88	5	jayaraman	jayaraman	NOUN
aijbe-667	88	6	,	,	PUNCT
aijbe-667	88	7	shanker	shanker	NOUN
aijbe-667	88	8	,	,	PUNCT
aijbe-667	88	9	and	and	CCONJ
aijbe-667	88	10	hor	hor	PROPN
aijbe-667	88	11	(	(	PUNCT
aijbe-667	88	12	2010	2010	NUM
aijbe-667	88	13	)	)	PUNCT
aijbe-667	88	14	,	,	PUNCT
aijbe-667	88	15	customers	customer	NOUN
aijbe-667	88	16	rate	rate	VERB
aijbe-667	88	17	the	the	DET
aijbe-667	88	18	quality	quality	NOUN
aijbe-667	88	19	of	of	ADP
aijbe-667	88	20	a	a	DET
aijbe-667	88	21	service	service	NOUN
aijbe-667	88	22	as	as	ADP
aijbe-667	88	23	low	low	ADJ
aijbe-667	88	24	or	or	CCONJ
aijbe-667	88	25	high	high	ADJ
aijbe-667	88	26	,	,	PUNCT
aijbe-667	88	27	depending	depend	VERB
aijbe-667	88	28	on	on	ADP
aijbe-667	88	29	whether	whether	SCONJ
aijbe-667	88	30	it	it	PRON
aijbe-667	88	31	meets	meet	VERB
aijbe-667	88	32	or	or	CCONJ
aijbe-667	88	33	exceeds	exceed	VERB
aijbe-667	88	34	their	their	PRON
aijbe-667	88	35	expectations	expectation	NOUN
aijbe-667	88	36	.	.	PUNCT
aijbe-667	89	1	existing	exist	VERB
aijbe-667	89	2	research	research	NOUN
aijbe-667	89	3	examines	examine	VERB
aijbe-667	89	4	two	two	NUM
aijbe-667	89	5	aspects	aspect	NOUN
aijbe-667	89	6	of	of	ADP
aijbe-667	89	7	service	service	NOUN
aijbe-667	89	8	quality	quality	NOUN
aijbe-667	89	9	:	:	PUNCT
aijbe-667	89	10	traditional	traditional	ADJ
aijbe-667	89	11	and	and	CCONJ
aijbe-667	89	12	e	e	NOUN
aijbe-667	89	13	-	-	NOUN
aijbe-667	89	14	service	service	ADJ
aijbe-667	89	15	quality	quality	NOUN
aijbe-667	89	16	.	.	PUNCT
aijbe-667	90	1	conventional	conventional	ADJ
aijbe-667	90	2	or	or	CCONJ
aijbe-667	90	3	traditional	traditional	ADJ
aijbe-667	90	4	service	service	NOUN
aijbe-667	90	5	quality	quality	NOUN
aijbe-667	90	6	refers	refer	VERB
aijbe-667	90	7	to	to	ADP
aijbe-667	90	8	the	the	DET
aijbe-667	90	9	standard	standard	NOUN
aijbe-667	90	10	of	of	ADP
aijbe-667	90	11	all	all	DET
aijbe-667	90	12	non	non	ADJ
aijbe-667	90	13	-	-	ADJ
aijbe-667	90	14	technology	technology	NOUN
aijbe-667	90	15	-	-	PUNCT
aijbe-667	90	16	based	base	VERB
aijbe-667	90	17	client	client	NOUN
aijbe-667	90	18	contacts	contact	NOUN
aijbe-667	90	19	and	and	CCONJ
aijbe-667	90	20	experiences	experience	NOUN
aijbe-667	90	21	with	with	ADP
aijbe-667	90	22	businesses	business	NOUN
aijbe-667	90	23	(	(	PUNCT
aijbe-667	90	24	zeithaml	zeithaml	PROPN
aijbe-667	90	25	et	et	PROPN
aijbe-667	90	26	al	al	PROPN
aijbe-667	90	27	.	.	PROPN
aijbe-667	90	28	,2000	,2000	PUNCT
aijbe-667	90	29	)	)	PUNCT
aijbe-667	90	30	.	.	PUNCT
aijbe-667	91	1	because	because	SCONJ
aijbe-667	91	2	services	service	NOUN
aijbe-667	91	3	differ	differ	VERB
aijbe-667	91	4	from	from	ADP
aijbe-667	91	5	physical	physical	ADJ
aijbe-667	91	6	products	product	NOUN
aijbe-667	91	7	in	in	ADP
aijbe-667	91	8	many	many	ADJ
aijbe-667	91	9	ways	way	NOUN
aijbe-667	91	10	,	,	PUNCT
aijbe-667	91	11	determining	determine	VERB
aijbe-667	91	12	how	how	SCONJ
aijbe-667	91	13	to	to	PART
aijbe-667	91	14	measure	measure	VERB
aijbe-667	91	15	service	service	NOUN
aijbe-667	91	16	quality	quality	NOUN
aijbe-667	91	17	in	in	ADP
aijbe-667	91	18	this	this	DET
aijbe-667	91	19	context	context	NOUN
aijbe-667	91	20	proved	prove	VERB
aijbe-667	91	21	difficult	difficult	ADJ
aijbe-667	91	22	for	for	ADP
aijbe-667	91	23	service	service	NOUN
aijbe-667	91	24	providers	provider	NOUN
aijbe-667	91	25	(	(	PUNCT
aijbe-667	91	26	sadaf	sadaf	NOUN
aijbe-667	91	27	&	&	CCONJ
aijbe-667	91	28	rahela	rahela	PROPN
aijbe-667	91	29	,	,	PUNCT
aijbe-667	91	30	2019	2019	NUM
aijbe-667	91	31	)	)	PUNCT
aijbe-667	91	32	.	.	PUNCT
aijbe-667	92	1	services	service	NOUN
aijbe-667	92	2	are	be	AUX
aijbe-667	92	3	intangible	intangible	ADJ
aijbe-667	92	4	and	and	CCONJ
aijbe-667	92	5	can	can	AUX
aijbe-667	92	6	not	not	PART
aijbe-667	92	7	be	be	AUX
aijbe-667	92	8	inventoried	inventorie	VERB
aijbe-667	92	9	.	.	PUNCT
aijbe-667	93	1	also	also	ADV
aijbe-667	93	2	,	,	PUNCT
aijbe-667	93	3	there	there	PRON
aijbe-667	93	4	is	be	VERB
aijbe-667	93	5	no	no	DET
aijbe-667	93	6	ownership	ownership	NOUN
aijbe-667	93	7	change	change	NOUN
aijbe-667	93	8	.	.	PUNCT
aijbe-667	94	1	furthermore	furthermore	ADV
aijbe-667	94	2	,	,	PUNCT
aijbe-667	94	3	manufacturing	manufacturing	NOUN
aijbe-667	94	4	,	,	PUNCT
aijbe-667	94	5	distribution	distribution	NOUN
aijbe-667	94	6	,	,	PUNCT
aijbe-667	94	7	and	and	CCONJ
aijbe-667	94	8	consumption	consumption	NOUN
aijbe-667	94	9	occur	occur	VERB
aijbe-667	94	10	at	at	ADP
aijbe-667	94	11	the	the	DET
aijbe-667	94	12	same	same	ADJ
aijbe-667	94	13	time	time	NOUN
aijbe-667	94	14	.	.	PUNCT
aijbe-667	95	1	most	most	ADV
aijbe-667	95	2	crucially	crucially	ADV
aijbe-667	95	3	,	,	PUNCT
aijbe-667	95	4	however	however	ADV
aijbe-667	95	5	,	,	PUNCT
aijbe-667	95	6	customers	customer	NOUN
aijbe-667	95	7	participate	participate	VERB
aijbe-667	95	8	in	in	ADP
aijbe-667	95	9	the	the	DET
aijbe-667	95	10	production	production	NOUN
aijbe-667	95	11	process	process	NOUN
aijbe-667	95	12	.	.	PUNCT
aijbe-667	96	1	thus	thus	ADV
aijbe-667	96	2	,	,	PUNCT
aijbe-667	96	3	customers	customer	NOUN
aijbe-667	96	4	directly	directly	ADV
aijbe-667	96	5	judge	judge	VERB
aijbe-667	96	6	the	the	DET
aijbe-667	96	7	quality	quality	NOUN
aijbe-667	96	8	of	of	ADP
aijbe-667	96	9	the	the	DET
aijbe-667	96	10	service	service	NOUN
aijbe-667	96	11	as	as	SCONJ
aijbe-667	96	12	they	they	PRON
aijbe-667	96	13	receive	receive	VERB
aijbe-667	96	14	it	it	PRON
aijbe-667	96	15	.	.	PUNCT
aijbe-667	97	1	researchers	researcher	NOUN
aijbe-667	97	2	have	have	AUX
aijbe-667	97	3	tried	try	VERB
aijbe-667	97	4	to	to	PART
aijbe-667	97	5	pinpoint	pinpoint	VERB
aijbe-667	97	6	the	the	DET
aijbe-667	97	7	aspects	aspect	NOUN
aijbe-667	97	8	of	of	ADP
aijbe-667	97	9	a	a	DET
aijbe-667	97	10	service	service	NOUN
aijbe-667	97	11	that	that	PRON
aijbe-667	97	12	are	be	AUX
aijbe-667	97	13	crucial	crucial	ADJ
aijbe-667	97	14	to	to	ADP
aijbe-667	97	15	quality	quality	NOUN
aijbe-667	97	16	assessments	assessment	NOUN
aijbe-667	97	17	.	.	PUNCT
aijbe-667	98	1	grönroos	grönroos	NOUN
aijbe-667	98	2	(	(	PUNCT
aijbe-667	98	3	1984	1984	NUM
aijbe-667	98	4	)	)	PUNCT
aijbe-667	98	5	,	,	PUNCT
aijbe-667	98	6	for	for	ADP
aijbe-667	98	7	instance	instance	NOUN
aijbe-667	98	8	,	,	PUNCT
aijbe-667	98	9	based	base	VERB
aijbe-667	98	10	his	his	PRON
aijbe-667	98	11	measurement	measurement	NOUN
aijbe-667	98	12	of	of	ADP
aijbe-667	98	13	service	service	NOUN
aijbe-667	98	14	quality	quality	NOUN
aijbe-667	98	15	dimensions	dimension	NOUN
aijbe-667	98	16	on	on	ADP
aijbe-667	98	17	functional	functional	ADJ
aijbe-667	98	18	and	and	CCONJ
aijbe-667	98	19	technical	technical	ADJ
aijbe-667	98	20	excellence	excellence	NOUN
aijbe-667	98	21	.	.	PUNCT
aijbe-667	99	1	however	however	ADV
aijbe-667	99	2	,	,	PUNCT
aijbe-667	99	3	a	a	DET
aijbe-667	99	4	study	study	NOUN
aijbe-667	99	5	by	by	ADP
aijbe-667	99	6	parasuraman	parasuraman	NOUN
aijbe-667	99	7	,	,	PUNCT
aijbe-667	99	8	zeithaml	zeithaml	PROPN
aijbe-667	99	9	,	,	PUNCT
aijbe-667	99	10	and	and	CCONJ
aijbe-667	99	11	berry	berry	NOUN
aijbe-667	99	12	(	(	PUNCT
aijbe-667	99	13	1985	1985	NUM
aijbe-667	99	14	)	)	PUNCT
aijbe-667	99	15	came	come	VERB
aijbe-667	99	16	up	up	ADP
aijbe-667	99	17	with	with	ADP
aijbe-667	99	18	ten	ten	NUM
aijbe-667	99	19	dimensions	dimension	NOUN
aijbe-667	99	20	that	that	PRON
aijbe-667	99	21	formed	form	VERB
aijbe-667	99	22	the	the	DET
aijbe-667	99	23	foundation	foundation	NOUN
aijbe-667	99	24	for	for	ADP
aijbe-667	99	25	customer	customer	NOUN
aijbe-667	99	26	assessments	assessment	NOUN
aijbe-667	99	27	of	of	ADP
aijbe-667	99	28	service	service	NOUN
aijbe-667	99	29	quality	quality	NOUN
aijbe-667	99	30	.	.	PUNCT
aijbe-667	100	1	they	they	PRON
aijbe-667	100	2	are	be	AUX
aijbe-667	100	3	tangibles	tangible	NOUN
aijbe-667	100	4	,	,	PUNCT
aijbe-667	100	5	access	access	NOUN
aijbe-667	100	6	,	,	PUNCT
aijbe-667	100	7	courtesy	courtesy	NOUN
aijbe-667	100	8	,	,	PUNCT
aijbe-667	100	9	communication	communication	NOUN
aijbe-667	100	10	,	,	PUNCT
aijbe-667	100	11	credibility	credibility	NOUN
aijbe-667	100	12	,	,	PUNCT
aijbe-667	100	13	security	security	NOUN
aijbe-667	100	14	,	,	PUNCT
aijbe-667	100	15	responsiveness	responsiveness	NOUN
aijbe-667	100	16	,	,	PUNCT
aijbe-667	100	17	competence	competence	NOUN
aijbe-667	100	18	,	,	PUNCT
aijbe-667	100	19	understanding	understanding	NOUN
aijbe-667	100	20	/	/	SYM
aijbe-667	100	21	knowing	know	VERB
aijbe-667	100	22	the	the	DET
aijbe-667	100	23	consumer	consumer	NOUN
aijbe-667	100	24	,	,	PUNCT
aijbe-667	100	25	and	and	CCONJ
aijbe-667	100	26	reliability	reliability	NOUN
aijbe-667	100	27	.	.	PUNCT
aijbe-667	101	1	to	to	PART
aijbe-667	101	2	create	create	VERB
aijbe-667	101	3	and	and	CCONJ
aijbe-667	101	4	improve	improve	VERB
aijbe-667	101	5	service	service	NOUN
aijbe-667	101	6	quality	quality	NOUN
aijbe-667	101	7	dimensions	dimension	NOUN
aijbe-667	101	8	and	and	CCONJ
aijbe-667	101	9	quantify	quantify	VERB
aijbe-667	101	10	consumers	consumer	NOUN
aijbe-667	101	11	’	’	PART
aijbe-667	101	12	overall	overall	ADJ
aijbe-667	101	13	assessments	assessment	NOUN
aijbe-667	101	14	of	of	ADP
aijbe-667	101	15	a	a	DET
aijbe-667	101	16	company	company	NOUN
aijbe-667	101	17	’s	’s	PART
aijbe-667	101	18	service	service	NOUN
aijbe-667	101	19	quality	quality	NOUN
aijbe-667	101	20	,	,	PUNCT
aijbe-667	101	21	parasuraman	parasuraman	NOUN
aijbe-667	101	22	et	et	PROPN
aijbe-667	101	23	al	al	PROPN
aijbe-667	101	24	.	.	PROPN
aijbe-667	102	1	(	(	PUNCT
aijbe-667	102	2	1988	1988	NUM
aijbe-667	102	3	)	)	PUNCT
aijbe-667	102	4	performed	perform	VERB
aijbe-667	102	5	empirical	empirical	ADJ
aijbe-667	102	6	investigations	investigation	NOUN
aijbe-667	102	7	in	in	ADP
aijbe-667	102	8	many	many	ADJ
aijbe-667	102	9	industrial	industrial	ADJ
aijbe-667	102	10	sectors	sector	NOUN
aijbe-667	102	11	.	.	PUNCT
aijbe-667	103	1	based	base	VERB
aijbe-667	103	2	on	on	ADP
aijbe-667	103	3	scale	scale	NOUN
aijbe-667	103	4	improvement	improvement	NOUN
aijbe-667	103	5	,	,	PUNCT
aijbe-667	103	6	the	the	DET
aijbe-667	103	7	original	original	ADJ
aijbe-667	103	8	10	10	NUM
aijbe-667	103	9	factors	factor	NOUN
aijbe-667	103	10	were	be	AUX
aijbe-667	103	11	reduced	reduce	VERB
aijbe-667	103	12	to	to	ADP
aijbe-667	103	13	five	five	NUM
aijbe-667	103	14	:	:	PUNCT
aijbe-667	103	15	tangibles	tangible	NOUN
aijbe-667	103	16	,	,	PUNCT
aijbe-667	103	17	reliability	reliability	NOUN
aijbe-667	103	18	,	,	PUNCT
aijbe-667	103	19	responsiveness	responsiveness	NOUN
aijbe-667	103	20	,	,	PUNCT
aijbe-667	103	21	assurance	assurance	NOUN
aijbe-667	103	22	,	,	PUNCT
aijbe-667	103	23	and	and	CCONJ
aijbe-667	103	24	empathy	empathy	NOUN
aijbe-667	103	25	.	.	PUNCT
aijbe-667	104	1	these	these	DET
aijbe-667	104	2	five	five	NUM
aijbe-667	104	3	dimensions	dimension	NOUN
aijbe-667	104	4	are	be	AUX
aijbe-667	104	5	collectively	collectively	ADV
aijbe-667	104	6	known	know	VERB
aijbe-667	104	7	as	as	ADP
aijbe-667	104	8	servqual	servqual	ADJ
aijbe-667	104	9	.	.	PUNCT
aijbe-667	105	1	following	follow	VERB
aijbe-667	105	2	this	this	PRON
aijbe-667	105	3	,	,	PUNCT
aijbe-667	105	4	other	other	ADJ
aijbe-667	105	5	researchers	researcher	NOUN
aijbe-667	105	6	developed	develop	VERB
aijbe-667	105	7	diverse	diverse	ADJ
aijbe-667	105	8	measures	measure	NOUN
aijbe-667	105	9	of	of	ADP
aijbe-667	105	10	service	service	NOUN
aijbe-667	105	11	quality	quality	NOUN
aijbe-667	105	12	such	such	ADJ
aijbe-667	105	13	as	as	ADP
aijbe-667	105	14	servperf	servperf	NOUN
aijbe-667	105	15	(	(	PUNCT
aijbe-667	105	16	service	service	NOUN
aijbe-667	105	17	performance	performance	NOUN
aijbe-667	105	18	)	)	PUNCT
aijbe-667	105	19	by	by	ADP
aijbe-667	105	20	cronin	cronin	PROPN
aijbe-667	105	21	andtaylor	andtaylor	PROPN
aijbe-667	105	22	(	(	PUNCT
aijbe-667	105	23	1992	1992	NUM
aijbe-667	105	24	)	)	PUNCT
aijbe-667	105	25	,	,	PUNCT
aijbe-667	105	26	rsqs	rsq	NOUN
aijbe-667	105	27	(	(	PUNCT
aijbe-667	105	28	retail	retail	ADJ
aijbe-667	105	29	service	service	NOUN
aijbe-667	105	30	quality	quality	NOUN
aijbe-667	105	31	scale	scale	NOUN
aijbe-667	105	32	)	)	PUNCT
aijbe-667	105	33	by	by	ADP
aijbe-667	105	34	dabholkar	dabholkar	PROPN
aijbe-667	105	35	,	,	PUNCT
aijbe-667	105	36	thorpe	thorpe	PROPN
aijbe-667	105	37	,	,	PUNCT
aijbe-667	105	38	and	and	CCONJ
aijbe-667	105	39	rentz	rentz	X
aijbe-667	105	40	(	(	PUNCT
aijbe-667	105	41	1996	1996	NUM
aijbe-667	105	42	)	)	PUNCT
aijbe-667	105	43	,	,	PUNCT
aijbe-667	105	44	and	and	CCONJ
aijbe-667	105	45	pcp	pcp	PROPN
aijbe-667	105	46	(	(	PUNCT
aijbe-667	105	47	pivotal	pivotal	ADJ
aijbe-667	105	48	,	,	PUNCT
aijbe-667	105	49	core	core	NOUN
aijbe-667	105	50	,	,	PUNCT
aijbe-667	105	51	peripheral	peripheral	ADJ
aijbe-667	105	52	)	)	PUNCT
aijbe-667	105	53	scale	scale	NOUN
aijbe-667	105	54	by	by	ADP
aijbe-667	105	55	philip	philip	PROPN
aijbe-667	105	56	and	and	CCONJ
aijbe-667	105	57	hazlett	hazlett	PROPN
aijbe-667	105	58	(	(	PUNCT
aijbe-667	105	59	1997	1997	NUM
aijbe-667	105	60	)	)	PUNCT
aijbe-667	105	61	,	,	PUNCT
aijbe-667	105	62	among	among	ADP
aijbe-667	105	63	others	other	NOUN
aijbe-667	105	64	.	.	PUNCT
aijbe-667	106	1	despite	despite	SCONJ
aijbe-667	106	2	the	the	DET
aijbe-667	106	3	availability	availability	NOUN
aijbe-667	106	4	of	of	ADP
aijbe-667	106	5	these	these	DET
aijbe-667	106	6	various	various	ADJ
aijbe-667	106	7	measures	measure	NOUN
aijbe-667	106	8	of	of	ADP
aijbe-667	106	9	service	service	NOUN
aijbe-667	106	10	quality	quality	NOUN
aijbe-667	106	11	,	,	PUNCT
aijbe-667	106	12	servqual	servqual	ADJ
aijbe-667	106	13	by	by	ADP
aijbe-667	106	14	parasuraman	parasuraman	NOUN
aijbe-667	106	15	et	et	PROPN
aijbe-667	106	16	al	al	PROPN
aijbe-667	106	17	.	.	PROPN
aijbe-667	107	1	(	(	PUNCT
aijbe-667	107	2	1988	1988	NUM
aijbe-667	107	3	)	)	PUNCT
aijbe-667	107	4	remains	remain	VERB
aijbe-667	107	5	the	the	DET
aijbe-667	107	6	most	most	ADV
aijbe-667	107	7	used	used	ADJ
aijbe-667	107	8	measure	measure	NOUN
aijbe-667	107	9	of	of	ADP
aijbe-667	107	10	conventional	conventional	ADJ
aijbe-667	107	11	service	service	NOUN
aijbe-667	107	12	quality	quality	NOUN
aijbe-667	107	13	.	.	PUNCT
aijbe-667	108	1	however	however	ADV
aijbe-667	108	2	,	,	PUNCT
aijbe-667	108	3	the	the	DET
aijbe-667	108	4	five	five	NUM
aijbe-667	108	5	servqual	servqual	ADJ
aijbe-667	108	6	dimensions	dimension	NOUN
aijbe-667	108	7	have	have	AUX
aijbe-667	108	8	been	be	AUX
aijbe-667	108	9	found	find	VERB
aijbe-667	108	10	to	to	PART
aijbe-667	108	11	be	be	AUX
aijbe-667	108	12	inadequate	inadequate	ADJ
aijbe-667	108	13	for	for	ADP
aijbe-667	108	14	assessing	assess	VERB
aijbe-667	108	15	the	the	DET
aijbe-667	108	16	quality	quality	NOUN
aijbe-667	108	17	of	of	ADP
aijbe-667	108	18	services	service	NOUN
aijbe-667	108	19	provided	provide	VERB
aijbe-667	108	20	via	via	ADP
aijbe-667	108	21	the	the	DET
aijbe-667	108	22	internet	internet	NOUN
aijbe-667	108	23	and	and	CCONJ
aijbe-667	108	24	other	other	ADJ
aijbe-667	108	25	digital	digital	ADJ
aijbe-667	108	26	platforms	platform	NOUN
aijbe-667	108	27	(	(	PUNCT
aijbe-667	108	28	barrutia	barrutia	PROPN
aijbe-667	108	29	&	&	CCONJ
aijbe-667	108	30	gilsanz,2009	gilsanz,2009	PROPN
aijbe-667	108	31	;	;	PUNCT
aijbe-667	108	32	parameswaran	parameswaran	NOUN
aijbe-667	108	33	&	&	CCONJ
aijbe-667	108	34	rasheedal	rasheedal	PROPN
aijbe-667	108	35	,	,	PUNCT
aijbe-667	108	36	2018	2018	NUM
aijbe-667	108	37	)	)	PUNCT
aijbe-667	108	38	.	.	PUNCT
aijbe-667	109	1	this	this	PRON
aijbe-667	109	2	is	be	AUX
aijbe-667	109	3	due	due	ADJ
aijbe-667	109	4	to	to	ADP
aijbe-667	109	5	the	the	DET
aijbe-667	109	6	extent	extent	NOUN
aijbe-667	109	7	to	to	PART
aijbe-667	109	8	which	which	PRON
aijbe-667	109	9	e	e	NOUN
aijbe-667	109	10	-	-	NOUN
aijbe-667	109	11	service	service	ADJ
aijbe-667	109	12	delivery	delivery	NOUN
aijbe-667	109	13	procedures	procedure	NOUN
aijbe-667	109	14	vary	vary	VERB
aijbe-667	109	15	from	from	ADP
aijbe-667	109	16	traditional	traditional	ADJ
aijbe-667	109	17	service	service	NOUN
aijbe-667	109	18	delivery	delivery	NOUN
aijbe-667	109	19	procedures	procedure	NOUN
aijbe-667	109	20	.	.	PUNCT
aijbe-667	110	1	2.1.3	2.1.3	NUM
aijbe-667	110	2	e	e	NOUN
aijbe-667	110	3	-	-	NOUN
aijbe-667	110	4	service	service	ADJ
aijbe-667	110	5	quality	quality	NOUN
aijbe-667	110	6	the	the	DET
aijbe-667	110	7	development	development	NOUN
aijbe-667	110	8	of	of	ADP
aijbe-667	110	9	the	the	DET
aijbe-667	110	10	internet	internet	NOUN
aijbe-667	110	11	and	and	CCONJ
aijbe-667	110	12	its	its	PRON
aijbe-667	110	13	use	use	NOUN
aijbe-667	110	14	in	in	ADP
aijbe-667	110	15	commerce	commerce	NOUN
aijbe-667	110	16	gave	give	VERB
aijbe-667	110	17	rise	rise	NOUN
aijbe-667	110	18	to	to	ADP
aijbe-667	110	19	the	the	DET
aijbe-667	110	20	idea	idea	NOUN
aijbe-667	110	21	of	of	ADP
aijbe-667	110	22	"	"	PUNCT
aijbe-667	110	23	e	e	NOUN
aijbe-667	110	24	-	-	NOUN
aijbe-667	110	25	service	service	NOUN
aijbe-667	110	26	"	"	PUNCT
aijbe-667	110	27	.	.	PUNCT
aijbe-667	111	1	e	e	X
aijbe-667	111	2	-	-	NOUN
aijbe-667	111	3	service	service	ADJ
aijbe-667	111	4	quality	quality	NOUN
aijbe-667	111	5	was	be	AUX
aijbe-667	111	6	created	create	VERB
aijbe-667	111	7	as	as	ADP
aijbe-667	111	8	a	a	DET
aijbe-667	111	9	result	result	NOUN
aijbe-667	111	10	of	of	ADP
aijbe-667	111	11	this	this	DET
aijbe-667	111	12	progress	progress	NOUN
aijbe-667	111	13	,	,	PUNCT
aijbe-667	111	14	and	and	CCONJ
aijbe-667	111	15	several	several	ADJ
aijbe-667	111	16	definitions	definition	NOUN
aijbe-667	111	17	have	have	AUX
aijbe-667	111	18	been	be	AUX
aijbe-667	111	19	provided	provide	VERB
aijbe-667	111	20	by	by	ADP
aijbe-667	111	21	various	various	ADJ
aijbe-667	111	22	writers	writer	NOUN
aijbe-667	111	23	.	.	PUNCT
aijbe-667	112	1	e	e	X
aijbe-667	112	2	-	-	NOUN
aijbe-667	112	3	service	service	ADJ
aijbe-667	112	4	quality	quality	NOUN
aijbe-667	112	5	was	be	AUX
aijbe-667	112	6	described	describe	VERB
aijbe-667	112	7	by	by	ADP
aijbe-667	112	8	zeithaml	zeithaml	PROPN
aijbe-667	112	9	et	et	PROPN
aijbe-667	112	10	al	al	PROPN
aijbe-667	112	11	.	.	PROPN
aijbe-667	113	1	(	(	PUNCT
aijbe-667	113	2	2000	2000	NUM
aijbe-667	113	3	)	)	PUNCT
aijbe-667	113	4	as	as	ADP
aijbe-667	113	5	the	the	DET
aijbe-667	113	6	degree	degree	NOUN
aijbe-667	113	7	to	to	PART
aijbe-667	113	8	which	which	PRON
aijbe-667	113	9	a	a	DET
aijbe-667	113	10	website	website	NOUN
aijbe-667	113	11	makes	make	VERB
aijbe-667	113	12	it	it	PRON
aijbe-667	113	13	easy	easy	ADJ
aijbe-667	113	14	to	to	PART
aijbe-667	113	15	shop	shop	VERB
aijbe-667	113	16	,	,	PUNCT
aijbe-667	113	17	buy	buy	VERB
aijbe-667	113	18	,	,	PUNCT
aijbe-667	113	19	and	and	CCONJ
aijbe-667	113	20	get	get	VERB
aijbe-667	113	21	services	service	NOUN
aijbe-667	113	22	.	.	PUNCT
aijbe-667	114	1	according	accord	VERB
aijbe-667	114	2	to	to	ADP
aijbe-667	114	3	parasuraman	parasuraman	NOUN
aijbe-667	114	4	et	et	PROPN
aijbe-667	114	5	al	al	PROPN
aijbe-667	114	6	.	.	PUNCT
aijbe-667	115	1	(	(	PUNCT
aijbe-667	115	2	2005	2005	NUM
aijbe-667	115	3	)	)	PUNCT
aijbe-667	115	4	,	,	PUNCT
aijbe-667	115	5	"	"	PUNCT
aijbe-667	115	6	e	e	NOUN
aijbe-667	115	7	-	-	NOUN
aijbe-667	115	8	service	service	ADJ
aijbe-667	115	9	quality	quality	NOUN
aijbe-667	115	10	involves	involve	VERB
aijbe-667	115	11	all	all	DET
aijbe-667	115	12	phases	phase	NOUN
aijbe-667	115	13	of	of	ADP
aijbe-667	115	14	a	a	DET
aijbe-667	115	15	customer	customer	NOUN
aijbe-667	115	16	’s	’s	PART
aijbe-667	115	17	interactions	interaction	NOUN
aijbe-667	115	18	with	with	ADP
aijbe-667	115	19	a	a	DET
aijbe-667	115	20	website	website	NOUN
aijbe-667	115	21	"	"	PUNCT
aijbe-667	115	22	.	.	PUNCT
aijbe-667	116	1	zeithaml	zeithaml	PROPN
aijbe-667	116	2	et	et	PROPN
aijbe-667	116	3	al	al	PROPN
aijbe-667	116	4	.	.	PROPN
aijbe-667	117	1	(	(	PUNCT
aijbe-667	117	2	2002	2002	NUM
aijbe-667	117	3	)	)	PUNCT
aijbe-667	117	4	evaluated	evaluate	VERB
aijbe-667	117	5	the	the	DET
aijbe-667	117	6	gap	gap	NOUN
aijbe-667	117	7	model	model	NOUN
aijbe-667	117	8	of	of	ADP
aijbe-667	117	9	service	service	NOUN
aijbe-667	117	10	quality	quality	NOUN
aijbe-667	117	11	to	to	PART
aijbe-667	117	12	better	well	ADV
aijbe-667	117	13	understand	understand	VERB
aijbe-667	117	14	e	e	NOUN
aijbe-667	117	15	-	-	NOUN
aijbe-667	117	16	services	service	NOUN
aijbe-667	117	17	.	.	PUNCT
aijbe-667	118	1	they	they	PRON
aijbe-667	118	2	proposed	propose	VERB
aijbe-667	118	3	the	the	DET
aijbe-667	118	4	gap	gap	NOUN
aijbe-667	118	5	model	model	NOUN
aijbe-667	118	6	of	of	ADP
aijbe-667	118	7	e	e	NOUN
aijbe-667	118	8	-	-	NOUN
aijbe-667	118	9	service	service	ADJ
aijbe-667	118	10	quality	quality	NOUN
aijbe-667	118	11	,	,	PUNCT
aijbe-667	118	12	which	which	PRON
aijbe-667	118	13	is	be	AUX
aijbe-667	118	14	an	an	DET
aijbe-667	118	15	improvement	improvement	NOUN
aijbe-667	118	16	on	on	ADP
aijbe-667	118	17	the	the	DET
aijbe-667	118	18	previously	previously	ADV
aijbe-667	118	19	published	publish	VERB
aijbe-667	118	20	and	and	CCONJ
aijbe-667	118	21	well	well	ADV
aijbe-667	118	22	-	-	PUNCT
aijbe-667	118	23	liked	like	VERB
aijbe-667	118	24	gap	gap	NOUN
aijbe-667	118	25	model	model	NOUN
aijbe-667	118	26	of	of	ADP
aijbe-667	118	27	service	service	NOUN
aijbe-667	118	28	quality	quality	NOUN
aijbe-667	118	29	.	.	PUNCT
aijbe-667	119	1	this	this	DET
aijbe-667	119	2	adjustment	adjustment	NOUN
aijbe-667	119	3	was	be	AUX
aijbe-667	119	4	required	require	VERB
aijbe-667	119	5	because	because	SCONJ
aijbe-667	119	6	e	e	NOUN
aijbe-667	119	7	-	-	NOUN
aijbe-667	119	8	services	service	NOUN
aijbe-667	119	9	are	be	AUX
aijbe-667	119	10	provided	provide	VERB
aijbe-667	119	11	to	to	ADP
aijbe-667	119	12	clients	client	NOUN
aijbe-667	119	13	via	via	ADP
aijbe-667	119	14	technology	technology	NOUN
aijbe-667	119	15	,	,	PUNCT
aijbe-667	119	16	and	and	CCONJ
aijbe-667	119	17	it	it	PRON
aijbe-667	119	18	was	be	AUX
aijbe-667	119	19	vital	vital	ADJ
aijbe-667	119	20	to	to	PART
aijbe-667	119	21	consider	consider	VERB
aijbe-667	119	22	how	how	SCONJ
aijbe-667	119	23	people	people	NOUN
aijbe-667	119	24	and	and	CCONJ
aijbe-667	119	25	technology	technology	NOUN
aijbe-667	119	26	interact	interact	VERB
aijbe-667	119	27	.	.	PUNCT
aijbe-667	120	1	many	many	ADJ
aijbe-667	120	2	academics	academic	NOUN
aijbe-667	120	3	have	have	AUX
aijbe-667	120	4	concentrated	concentrate	VERB
aijbe-667	120	5	on	on	ADP
aijbe-667	120	6	conceptualizing	conceptualize	VERB
aijbe-667	120	7	,	,	PUNCT
aijbe-667	120	8	assessing	assess	VERB
aijbe-667	120	9	,	,	PUNCT
aijbe-667	120	10	and	and	CCONJ
aijbe-667	120	11	examining	examine	VERB
aijbe-667	120	12	the	the	DET
aijbe-667	120	13	effects	effect	NOUN
aijbe-667	120	14	of	of	ADP
aijbe-667	120	15	e	e	NOUN
aijbe-667	120	16	-	-	NOUN
aijbe-667	120	17	service	service	ADJ
aijbe-667	120	18	quality	quality	NOUN
aijbe-667	120	19	in	in	ADP
aijbe-667	120	20	the	the	DET
aijbe-667	120	21	online	online	ADJ
aijbe-667	120	22	marketplace	marketplace	NOUN
aijbe-667	120	23	.	.	PUNCT
aijbe-667	121	1	they	they	PRON
aijbe-667	121	2	assessed	assess	VERB
aijbe-667	121	3	e	e	NOUN
aijbe-667	121	4	-	-	NOUN
aijbe-667	121	5	service	service	ADJ
aijbe-667	121	6	quality	quality	NOUN
aijbe-667	121	7	using	use	VERB
aijbe-667	121	8	different	different	ADJ
aijbe-667	121	9	dimensions	dimension	NOUN
aijbe-667	121	10	based	base	VERB
aijbe-667	121	11	on	on	ADP
aijbe-667	121	12	the	the	DET
aijbe-667	121	13	specific	specific	ADJ
aijbe-667	121	14	characteristics	characteristic	NOUN
aijbe-667	121	15	of	of	ADP
aijbe-667	121	16	the	the	DET
aijbe-667	121	17	provided	provide	VERB
aijbe-667	121	18	service	service	NOUN
aijbe-667	121	19	(	(	PUNCT
aijbe-667	121	20	alsudairi,2012	alsudairi,2012	NOUN
aijbe-667	121	21	;	;	PUNCT
aijbe-667	121	22	hongxiu	hongxiu	PROPN
aijbe-667	121	23	,	,	PUNCT
aijbe-667	121	24	yong	yong	PROPN
aijbe-667	121	25	&	&	CCONJ
aijbe-667	121	26	reima,2009	reima,2009	PROPN
aijbe-667	121	27	;	;	PUNCT
aijbe-667	121	28	santos,2003	santos,2003	ADJ
aijbe-667	121	29	zeithaml	zeithaml	PROPN
aijbe-667	121	30	,	,	PUNCT
aijbe-667	121	31	et	et	PROPN
aijbe-667	121	32	al	al	PROPN
aijbe-667	121	33	.	.	PROPN
aijbe-667	121	34	,2000	,2000	PUNCT
aijbe-667	121	35	)	)	PUNCT
aijbe-667	121	36	.	.	PUNCT
aijbe-667	122	1	however	however	ADV
aijbe-667	122	2	,	,	PUNCT
aijbe-667	122	3	this	this	DET
aijbe-667	122	4	study	study	NOUN
aijbe-667	122	5	focuses	focus	VERB
aijbe-667	122	6	on	on	ADP
aijbe-667	122	7	three	three	NUM
aijbe-667	122	8	dimensions	dimension	NOUN
aijbe-667	122	9	:	:	PUNCT
aijbe-667	122	10	security	security	NOUN
aijbe-667	122	11	,	,	PUNCT
aijbe-667	122	12	fulfillment	fulfillment	NOUN
aijbe-667	122	13	,	,	PUNCT
aijbe-667	122	14	and	and	CCONJ
aijbe-667	122	15	responsiveness	responsiveness	NOUN
aijbe-667	122	16	.	.	PUNCT
aijbe-667	123	1	aniefiok	aniefiok	PROPN
aijbe-667	123	2	okon	okon	PROPN
aijbe-667	123	3	akpan	akpan	PROPN
aijbe-667	123	4	and	and	CCONJ
aijbe-667	123	5	aniebiet	aniebiet	PROPN
aijbe-667	123	6	etuk	etuk	NOUN
aijbe-667	123	7	(	(	PUNCT
aijbe-667	123	8	2024	2024	NUM
aijbe-667	123	9	)	)	PUNCT
aijbe-667	123	10	5	5	NUM
aijbe-667	123	11	american	american	ADJ
aijbe-667	123	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	123	13	journal	journal	NOUN
aijbe-667	123	14	of	of	ADP
aijbe-667	123	15	business	business	NOUN
aijbe-667	123	16	and	and	CCONJ
aijbe-667	123	17	economics	economic	NOUN
aijbe-667	123	18	|	|	ADV
aijbe-667	123	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	123	20	security	security	NOUN
aijbe-667	123	21	security	security	NOUN
aijbe-667	123	22	,	,	PUNCT
aijbe-667	123	23	according	accord	VERB
aijbe-667	123	24	to	to	ADP
aijbe-667	123	25	narteh	narteh	NOUN
aijbe-667	123	26	(	(	PUNCT
aijbe-667	123	27	2013	2013	NUM
aijbe-667	123	28	)	)	PUNCT
aijbe-667	123	29	,	,	PUNCT
aijbe-667	123	30	involves	involve	VERB
aijbe-667	123	31	protecting	protect	VERB
aijbe-667	123	32	customers	customer	NOUN
aijbe-667	123	33	’	’	PART
aijbe-667	123	34	personal	personal	ADJ
aijbe-667	123	35	information	information	NOUN
aijbe-667	123	36	and	and	CCONJ
aijbe-667	123	37	safeguarding	safeguard	VERB
aijbe-667	123	38	them	they	PRON
aijbe-667	123	39	from	from	ADP
aijbe-667	123	40	fraud	fraud	NOUN
aijbe-667	123	41	and	and	CCONJ
aijbe-667	123	42	financial	financial	ADJ
aijbe-667	123	43	loss	loss	NOUN
aijbe-667	123	44	.	.	PUNCT
aijbe-667	124	1	e	e	NOUN
aijbe-667	124	2	-	-	NOUN
aijbe-667	124	3	channels	channel	NOUN
aijbe-667	124	4	can	can	AUX
aijbe-667	124	5	be	be	AUX
aijbe-667	124	6	accessed	access	VERB
aijbe-667	124	7	from	from	ADP
aijbe-667	124	8	any	any	DET
aijbe-667	124	9	country	country	NOUN
aijbe-667	124	10	in	in	ADP
aijbe-667	124	11	the	the	DET
aijbe-667	124	12	world	world	NOUN
aijbe-667	124	13	,	,	PUNCT
aijbe-667	124	14	and	and	CCONJ
aijbe-667	124	15	different	different	ADJ
aijbe-667	124	16	countries	country	NOUN
aijbe-667	124	17	have	have	VERB
aijbe-667	124	18	different	different	ADJ
aijbe-667	124	19	security	security	NOUN
aijbe-667	124	20	concerns	concern	NOUN
aijbe-667	124	21	.	.	PUNCT
aijbe-667	125	1	accordingly	accordingly	ADV
aijbe-667	125	2	,	,	PUNCT
aijbe-667	125	3	lee	lee	PROPN
aijbe-667	125	4	and	and	CCONJ
aijbe-667	125	5	lin	lin	PROPN
aijbe-667	125	6	(	(	PUNCT
aijbe-667	125	7	2005	2005	NUM
aijbe-667	125	8	)	)	PUNCT
aijbe-667	125	9	believed	believe	VERB
aijbe-667	125	10	that	that	SCONJ
aijbe-667	125	11	online	online	ADJ
aijbe-667	125	12	channels	channel	NOUN
aijbe-667	125	13	should	should	AUX
aijbe-667	125	14	offer	offer	VERB
aijbe-667	125	15	secure	secure	VERB
aijbe-667	125	16	online	online	ADJ
aijbe-667	125	17	transactions	transaction	NOUN
aijbe-667	125	18	to	to	PART
aijbe-667	125	19	make	make	VERB
aijbe-667	125	20	users	user	NOUN
aijbe-667	125	21	feel	feel	VERB
aijbe-667	125	22	at	at	ADP
aijbe-667	125	23	ease	ease	NOUN
aijbe-667	125	24	.	.	PUNCT
aijbe-667	126	1	according	accord	VERB
aijbe-667	126	2	to	to	ADP
aijbe-667	126	3	zhengwei	zhengwei	NOUN
aijbe-667	126	4	and	and	CCONJ
aijbe-667	126	5	jinkun	jinkun	PROPN
aijbe-667	126	6	(	(	PUNCT
aijbe-667	126	7	2012	2012	NUM
aijbe-667	126	8	)	)	PUNCT
aijbe-667	126	9	,	,	PUNCT
aijbe-667	126	10	security	security	NOUN
aijbe-667	126	11	occupies	occupy	VERB
aijbe-667	126	12	a	a	DET
aijbe-667	126	13	distinct	distinct	ADJ
aijbe-667	126	14	position	position	NOUN
aijbe-667	126	15	in	in	ADP
aijbe-667	126	16	electronic	electronic	ADJ
aijbe-667	126	17	transactions	transaction	NOUN
aijbe-667	126	18	due	due	ADP
aijbe-667	126	19	to	to	ADP
aijbe-667	126	20	the	the	DET
aijbe-667	126	21	prevalence	prevalence	NOUN
aijbe-667	126	22	of	of	ADP
aijbe-667	126	23	internet	internet	NOUN
aijbe-667	126	24	fraud	fraud	NOUN
aijbe-667	126	25	.	.	PUNCT
aijbe-667	127	1	following	follow	VERB
aijbe-667	127	2	customers	customer	NOUN
aijbe-667	127	3	’	'	PUNCT
aijbe-667	127	4	view	view	NOUN
aijbe-667	127	5	that	that	SCONJ
aijbe-667	127	6	internet	internet	NOUN
aijbe-667	127	7	payment	payment	NOUN
aijbe-667	127	8	channels	channel	NOUN
aijbe-667	127	9	are	be	AUX
aijbe-667	127	10	insecure	insecure	ADJ
aijbe-667	127	11	and	and	CCONJ
aijbe-667	127	12	susceptible	susceptible	ADJ
aijbe-667	127	13	to	to	ADP
aijbe-667	127	14	interception	interception	NOUN
aijbe-667	127	15	,	,	PUNCT
aijbe-667	127	16	risk	risk	NOUN
aijbe-667	127	17	perception	perception	NOUN
aijbe-667	127	18	is	be	AUX
aijbe-667	127	19	frequently	frequently	ADV
aijbe-667	127	20	high	high	ADJ
aijbe-667	127	21	for	for	ADP
aijbe-667	127	22	online	online	ADJ
aijbe-667	127	23	transactions	transaction	NOUN
aijbe-667	127	24	,	,	PUNCT
aijbe-667	127	25	which	which	PRON
aijbe-667	127	26	reduces	reduce	VERB
aijbe-667	127	27	customers	customer	NOUN
aijbe-667	127	28	’	'	PUNCT
aijbe-667	127	29	level	level	NOUN
aijbe-667	127	30	of	of	ADP
aijbe-667	127	31	trust	trust	NOUN
aijbe-667	127	32	.	.	PUNCT
aijbe-667	128	1	this	this	PRON
aijbe-667	128	2	can	can	AUX
aijbe-667	128	3	deter	deter	VERB
aijbe-667	128	4	them	they	PRON
aijbe-667	128	5	from	from	ADP
aijbe-667	128	6	conducting	conduct	VERB
aijbe-667	128	7	online	online	ADJ
aijbe-667	128	8	information	information	NOUN
aijbe-667	128	9	searches	search	NOUN
aijbe-667	128	10	and	and	CCONJ
aijbe-667	128	11	financial	financial	ADJ
aijbe-667	128	12	transactions	transaction	NOUN
aijbe-667	128	13	.	.	PUNCT
aijbe-667	129	1	agbonifoh	agbonifoh	PROPN
aijbe-667	129	2	,	,	PUNCT
aijbe-667	129	3	ogwo	ogwo	PROPN
aijbe-667	129	4	,	,	PUNCT
aijbe-667	129	5	nnolim	nnolim	NOUN
aijbe-667	129	6	,	,	PUNCT
aijbe-667	129	7	and	and	CCONJ
aijbe-667	129	8	nkamnebe	nkamnebe	PROPN
aijbe-667	129	9	(	(	PUNCT
aijbe-667	129	10	2007	2007	NUM
aijbe-667	129	11	)	)	PUNCT
aijbe-667	129	12	assert	assert	VERB
aijbe-667	129	13	that	that	SCONJ
aijbe-667	129	14	customers	customer	NOUN
aijbe-667	129	15	who	who	PRON
aijbe-667	129	16	use	use	VERB
aijbe-667	129	17	the	the	DET
aijbe-667	129	18	internet	internet	NOUN
aijbe-667	129	19	prefer	prefer	VERB
aijbe-667	129	20	informational	informational	ADJ
aijbe-667	129	21	and	and	CCONJ
aijbe-667	129	22	transactional	transactional	ADJ
aijbe-667	129	23	securities	security	NOUN
aijbe-667	129	24	.	.	PUNCT
aijbe-667	130	1	informational	informational	ADJ
aijbe-667	130	2	security	security	NOUN
aijbe-667	130	3	refers	refer	VERB
aijbe-667	130	4	to	to	ADP
aijbe-667	130	5	protection	protection	NOUN
aijbe-667	130	6	from	from	ADP
aijbe-667	130	7	damage	damage	NOUN
aijbe-667	130	8	brought	bring	VERB
aijbe-667	130	9	on	on	ADP
aijbe-667	130	10	by	by	ADP
aijbe-667	130	11	unauthorized	unauthorized	ADJ
aijbe-667	130	12	users	user	NOUN
aijbe-667	130	13	who	who	PRON
aijbe-667	130	14	use	use	VERB
aijbe-667	130	15	consumers	consumer	NOUN
aijbe-667	130	16	’	’	PART
aijbe-667	130	17	data	datum	NOUN
aijbe-667	130	18	illegally	illegally	ADV
aijbe-667	130	19	.	.	PUNCT
aijbe-667	131	1	transactional	transactional	ADJ
aijbe-667	131	2	security	security	NOUN
aijbe-667	131	3	relates	relate	VERB
aijbe-667	131	4	to	to	ADP
aijbe-667	131	5	the	the	DET
aijbe-667	131	6	protection	protection	NOUN
aijbe-667	131	7	of	of	ADP
aijbe-667	131	8	online	online	ADJ
aijbe-667	131	9	business	business	NOUN
aijbe-667	131	10	transactions	transaction	NOUN
aijbe-667	131	11	.	.	PUNCT
aijbe-667	132	1	security	security	NOUN
aijbe-667	132	2	is	be	AUX
aijbe-667	132	3	a	a	DET
aijbe-667	132	4	crucial	crucial	ADJ
aijbe-667	132	5	dimension	dimension	NOUN
aijbe-667	132	6	of	of	ADP
aijbe-667	132	7	e	e	NOUN
aijbe-667	132	8	-	-	NOUN
aijbe-667	132	9	service	service	ADJ
aijbe-667	132	10	quality	quality	NOUN
aijbe-667	132	11	(	(	PUNCT
aijbe-667	132	12	paulo	paulo	PROPN
aijbe-667	132	13	et	et	PROPN
aijbe-667	132	14	al	al	PROPN
aijbe-667	132	15	.	.	PROPN
aijbe-667	132	16	,	,	PUNCT
aijbe-667	132	17	2019	2019	NUM
aijbe-667	132	18	;	;	PUNCT
aijbe-667	132	19	akinmayowa	akinmayowa	PROPN
aijbe-667	132	20	&	&	CCONJ
aijbe-667	132	21	ogbeide	ogbeide	ADJ
aijbe-667	132	22	,	,	PUNCT
aijbe-667	132	23	2014	2014	NUM
aijbe-667	132	24	;	;	PUNCT
aijbe-667	132	25	wolfinbarger	wolfinbarger	NOUN
aijbe-667	132	26	&	&	CCONJ
aijbe-667	132	27	gilly	gilly	PROPN
aijbe-667	132	28	,	,	PUNCT
aijbe-667	132	29	2003	2003	NUM
aijbe-667	132	30	)	)	PUNCT
aijbe-667	132	31	fulfillment	fulfillment	NOUN
aijbe-667	132	32	according	accord	VERB
aijbe-667	132	33	to	to	ADP
aijbe-667	132	34	ojasalo	ojasalo	PROPN
aijbe-667	132	35	(	(	PUNCT
aijbe-667	132	36	2010	2010	NUM
aijbe-667	132	37	)	)	PUNCT
aijbe-667	132	38	,	,	PUNCT
aijbe-667	132	39	fulfillment	fulfillment	NOUN
aijbe-667	132	40	refers	refer	VERB
aijbe-667	132	41	to	to	ADP
aijbe-667	132	42	how	how	SCONJ
aijbe-667	132	43	well	well	ADV
aijbe-667	132	44	an	an	DET
aijbe-667	132	45	e	e	NOUN
aijbe-667	132	46	-	-	NOUN
aijbe-667	132	47	channel	channel	NOUN
aijbe-667	132	48	lives	live	VERB
aijbe-667	132	49	up	up	ADP
aijbe-667	132	50	to	to	ADP
aijbe-667	132	51	customers	customer	NOUN
aijbe-667	132	52	’	’	PART
aijbe-667	132	53	expectations	expectation	NOUN
aijbe-667	132	54	in	in	ADP
aijbe-667	132	55	terms	term	NOUN
aijbe-667	132	56	of	of	ADP
aijbe-667	132	57	how	how	SCONJ
aijbe-667	132	58	the	the	DET
aijbe-667	132	59	site	site	NOUN
aijbe-667	132	60	delivers	deliver	VERB
aijbe-667	132	61	on	on	ADP
aijbe-667	132	62	its	its	PRON
aijbe-667	132	63	promises	promise	NOUN
aijbe-667	132	64	regarding	regard	VERB
aijbe-667	132	65	order	order	NOUN
aijbe-667	132	66	fulfillment	fulfillment	NOUN
aijbe-667	132	67	and	and	CCONJ
aijbe-667	132	68	item	item	NOUN
aijbe-667	132	69	availability	availability	NOUN
aijbe-667	132	70	.	.	PUNCT
aijbe-667	133	1	the	the	DET
aijbe-667	133	2	emphasis	emphasis	NOUN
aijbe-667	133	3	is	be	AUX
aijbe-667	133	4	on	on	ADP
aijbe-667	133	5	the	the	DET
aijbe-667	133	6	needs	need	NOUN
aijbe-667	133	7	of	of	ADP
aijbe-667	133	8	the	the	DET
aijbe-667	133	9	customers	customer	NOUN
aijbe-667	133	10	in	in	ADP
aijbe-667	133	11	relation	relation	NOUN
aijbe-667	133	12	to	to	ADP
aijbe-667	133	13	why	why	SCONJ
aijbe-667	133	14	they	they	PRON
aijbe-667	133	15	are	be	AUX
aijbe-667	133	16	using	use	VERB
aijbe-667	133	17	the	the	DET
aijbe-667	133	18	e	e	NOUN
aijbe-667	133	19	-	-	NOUN
aijbe-667	133	20	channel	channel	NOUN
aijbe-667	133	21	and	and	CCONJ
aijbe-667	133	22	what	what	PRON
aijbe-667	133	23	they	they	PRON
aijbe-667	133	24	are	be	AUX
aijbe-667	133	25	receiving	receive	VERB
aijbe-667	133	26	,	,	PUNCT
aijbe-667	133	27	and	and	CCONJ
aijbe-667	133	28	it	it	PRON
aijbe-667	133	29	shows	show	VERB
aijbe-667	133	30	the	the	DET
aijbe-667	133	31	outcome	outcome	NOUN
aijbe-667	133	32	performance	performance	NOUN
aijbe-667	133	33	of	of	ADP
aijbe-667	133	34	service	service	NOUN
aijbe-667	133	35	delivery	delivery	NOUN
aijbe-667	133	36	.	.	PUNCT
aijbe-667	134	1	according	accord	VERB
aijbe-667	134	2	to	to	ADP
aijbe-667	134	3	ahmed	ahmed	PROPN
aijbe-667	134	4	,	,	PUNCT
aijbe-667	134	5	romeika	romeika	PROPN
aijbe-667	134	6	,	,	PUNCT
aijbe-667	134	7	kauliene	kauliene	NOUN
aijbe-667	134	8	,	,	PUNCT
aijbe-667	134	9	streimikis	streimiki	NOUN
aijbe-667	134	10	,	,	PUNCT
aijbe-667	134	11	and	and	CCONJ
aijbe-667	134	12	dapkus	dapku	NOUN
aijbe-667	134	13	(	(	PUNCT
aijbe-667	134	14	2020	2020	NUM
aijbe-667	134	15	)	)	PUNCT
aijbe-667	134	16	,	,	PUNCT
aijbe-667	134	17	fulfillment	fulfillment	NOUN
aijbe-667	134	18	looks	look	VERB
aijbe-667	134	19	at	at	ADP
aijbe-667	134	20	how	how	SCONJ
aijbe-667	134	21	website	website	NOUN
aijbe-667	134	22	promises	promise	NOUN
aijbe-667	134	23	are	be	AUX
aijbe-667	134	24	carried	carry	VERB
aijbe-667	134	25	out	out	ADP
aijbe-667	134	26	.	.	PUNCT
aijbe-667	135	1	for	for	SCONJ
aijbe-667	135	2	customers	customer	NOUN
aijbe-667	135	3	to	to	PART
aijbe-667	135	4	receive	receive	VERB
aijbe-667	135	5	the	the	DET
aijbe-667	135	6	exact	exact	ADJ
aijbe-667	135	7	item	item	NOUN
aijbe-667	135	8	they	they	PRON
aijbe-667	135	9	requested	request	VERB
aijbe-667	135	10	,	,	PUNCT
aijbe-667	135	11	a	a	DET
aijbe-667	135	12	product	product	NOUN
aijbe-667	135	13	must	must	AUX
aijbe-667	135	14	be	be	AUX
aijbe-667	135	15	accurately	accurately	ADV
aijbe-667	135	16	shown	show	VERB
aijbe-667	135	17	and	and	CCONJ
aijbe-667	135	18	described	describe	VERB
aijbe-667	135	19	,	,	PUNCT
aijbe-667	135	20	and	and	CCONJ
aijbe-667	135	21	it	it	PRON
aijbe-667	135	22	must	must	AUX
aijbe-667	135	23	be	be	AUX
aijbe-667	135	24	delivered	deliver	VERB
aijbe-667	135	25	within	within	ADP
aijbe-667	135	26	the	the	DET
aijbe-667	135	27	allotted	allotted	ADJ
aijbe-667	135	28	time	time	NOUN
aijbe-667	135	29	limit	limit	NOUN
aijbe-667	135	30	.	.	PUNCT
aijbe-667	136	1	according	accord	VERB
aijbe-667	136	2	to	to	ADP
aijbe-667	136	3	several	several	ADJ
aijbe-667	136	4	authors	author	NOUN
aijbe-667	136	5	(	(	PUNCT
aijbe-667	136	6	paulo	paulo	NOUN
aijbe-667	136	7	et	et	PROPN
aijbe-667	136	8	al	al	PROPN
aijbe-667	136	9	.	.	PROPN
aijbe-667	136	10	,	,	PUNCT
aijbe-667	136	11	2019	2019	NUM
aijbe-667	136	12	;	;	PUNCT
aijbe-667	136	13	narteh	narteh	NOUN
aijbe-667	136	14	,	,	PUNCT
aijbe-667	136	15	2015	2015	NUM
aijbe-667	136	16	;	;	PUNCT
aijbe-667	136	17	sakhaei	sakhaei	NOUN
aijbe-667	136	18	,	,	PUNCT
aijbe-667	136	19	afshari	afshari	NOUN
aijbe-667	136	20	and	and	CCONJ
aijbe-667	136	21	esmaili	esmaili	PROPN
aijbe-667	136	22	.	.	PUNCT
aijbe-667	136	23	,	,	PUNCT
aijbe-667	136	24	2014	2014	NUM
aijbe-667	136	25	)	)	PUNCT
aijbe-667	136	26	,	,	PUNCT
aijbe-667	136	27	fulfillment	fulfillment	NOUN
aijbe-667	136	28	is	be	AUX
aijbe-667	136	29	a	a	DET
aijbe-667	136	30	factor	factor	NOUN
aijbe-667	136	31	that	that	PRON
aijbe-667	136	32	defines	define	VERB
aijbe-667	136	33	the	the	DET
aijbe-667	136	34	overall	overall	ADJ
aijbe-667	136	35	quality	quality	NOUN
aijbe-667	136	36	of	of	ADP
aijbe-667	136	37	an	an	DET
aijbe-667	136	38	e	e	NOUN
aijbe-667	136	39	-	-	NOUN
aijbe-667	136	40	service	service	NOUN
aijbe-667	136	41	.	.	PUNCT
aijbe-667	137	1	responsiveness	responsiveness	NOUN
aijbe-667	137	2	this	this	PRON
aijbe-667	137	3	refers	refer	VERB
aijbe-667	137	4	to	to	ADP
aijbe-667	137	5	how	how	SCONJ
aijbe-667	137	6	quickly	quickly	ADV
aijbe-667	137	7	problems	problem	NOUN
aijbe-667	137	8	and	and	CCONJ
aijbe-667	137	9	returns	return	NOUN
aijbe-667	137	10	are	be	AUX
aijbe-667	137	11	handled	handle	VERB
aijbe-667	137	12	through	through	ADP
aijbe-667	137	13	the	the	DET
aijbe-667	137	14	site	site	NOUN
aijbe-667	137	15	(	(	PUNCT
aijbe-667	137	16	tan	tan	NOUN
aijbe-667	137	17	et	et	PROPN
aijbe-667	137	18	al	al	PROPN
aijbe-667	137	19	.	.	PROPN
aijbe-667	137	20	,	,	PUNCT
aijbe-667	137	21	2018	2018	NUM
aijbe-667	137	22	)	)	PUNCT
aijbe-667	137	23	.	.	PUNCT
aijbe-667	138	1	according	accord	VERB
aijbe-667	138	2	to	to	ADP
aijbe-667	138	3	muhammad	muhammad	PROPN
aijbe-667	138	4	et	et	PROPN
aijbe-667	138	5	al	al	PROPN
aijbe-667	138	6	.	.	PROPN
aijbe-667	139	1	(	(	PUNCT
aijbe-667	139	2	2014	2014	NUM
aijbe-667	139	3	)	)	PUNCT
aijbe-667	139	4	,	,	PUNCT
aijbe-667	139	5	it	it	PRON
aijbe-667	139	6	is	be	AUX
aijbe-667	139	7	related	relate	VERB
aijbe-667	139	8	to	to	ADP
aijbe-667	139	9	how	how	SCONJ
aijbe-667	139	10	customer	customer	NOUN
aijbe-667	139	11	support	support	NOUN
aijbe-667	139	12	or	or	CCONJ
aijbe-667	139	13	care	care	NOUN
aijbe-667	139	14	services	service	NOUN
aijbe-667	139	15	react	react	VERB
aijbe-667	139	16	to	to	PART
aijbe-667	139	17	assist	assist	VERB
aijbe-667	139	18	customers	customer	NOUN
aijbe-667	139	19	when	when	SCONJ
aijbe-667	139	20	they	they	PRON
aijbe-667	139	21	experience	experience	VERB
aijbe-667	139	22	issues	issue	NOUN
aijbe-667	139	23	with	with	ADP
aijbe-667	139	24	a	a	DET
aijbe-667	139	25	service	service	NOUN
aijbe-667	139	26	.	.	PUNCT
aijbe-667	140	1	it	it	PRON
aijbe-667	140	2	is	be	AUX
aijbe-667	140	3	the	the	DET
aijbe-667	140	4	company	company	NOUN
aijbe-667	140	5	’s	’s	PART
aijbe-667	140	6	capacity	capacity	NOUN
aijbe-667	140	7	to	to	PART
aijbe-667	140	8	respond	respond	VERB
aijbe-667	140	9	to	to	ADP
aijbe-667	140	10	client	client	NOUN
aijbe-667	140	11	complaints	complaint	NOUN
aijbe-667	140	12	resulting	result	VERB
aijbe-667	140	13	from	from	ADP
aijbe-667	140	14	failed	fail	VERB
aijbe-667	140	15	transactions	transaction	NOUN
aijbe-667	140	16	.	.	PUNCT
aijbe-667	141	1	it	it	PRON
aijbe-667	141	2	also	also	ADV
aijbe-667	141	3	includes	include	VERB
aijbe-667	141	4	the	the	DET
aijbe-667	141	5	extent	extent	NOUN
aijbe-667	141	6	to	to	PART
aijbe-667	141	7	which	which	PRON
aijbe-667	141	8	the	the	DET
aijbe-667	141	9	company	company	NOUN
aijbe-667	141	10	takes	take	VERB
aijbe-667	141	11	steps	step	NOUN
aijbe-667	141	12	to	to	PART
aijbe-667	141	13	recover	recover	VERB
aijbe-667	141	14	service	service	NOUN
aijbe-667	141	15	when	when	SCONJ
aijbe-667	141	16	the	the	DET
aijbe-667	141	17	echannel	echannel	NOUN
aijbe-667	141	18	fails	fail	VERB
aijbe-667	141	19	to	to	PART
aijbe-667	141	20	meet	meet	VERB
aijbe-667	141	21	expectations	expectation	NOUN
aijbe-667	141	22	.	.	PUNCT
aijbe-667	142	1	furthermore	furthermore	ADV
aijbe-667	142	2	,	,	PUNCT
aijbe-667	142	3	it	it	PRON
aijbe-667	142	4	entails	entail	VERB
aijbe-667	142	5	paying	pay	VERB
aijbe-667	142	6	close	close	ADJ
aijbe-667	142	7	attention	attention	NOUN
aijbe-667	142	8	to	to	ADP
aijbe-667	142	9	and	and	CCONJ
aijbe-667	142	10	responding	respond	VERB
aijbe-667	142	11	quickly	quickly	ADV
aijbe-667	142	12	to	to	ADP
aijbe-667	142	13	customer	customer	NOUN
aijbe-667	142	14	requests	request	NOUN
aijbe-667	142	15	,	,	PUNCT
aijbe-667	142	16	inquiries	inquiry	NOUN
aijbe-667	142	17	,	,	PUNCT
aijbe-667	142	18	complaints	complaint	NOUN
aijbe-667	142	19	,	,	PUNCT
aijbe-667	142	20	and	and	CCONJ
aijbe-667	142	21	concerns	concern	NOUN
aijbe-667	142	22	as	as	ADV
aijbe-667	142	23	well	well	ADV
aijbe-667	142	24	as	as	ADP
aijbe-667	142	25	repaying	repay	VERB
aijbe-667	142	26	clients	client	NOUN
aijbe-667	142	27	when	when	SCONJ
aijbe-667	142	28	they	they	PRON
aijbe-667	142	29	suffer	suffer	VERB
aijbe-667	142	30	financial	financial	ADJ
aijbe-667	142	31	losses	loss	NOUN
aijbe-667	142	32	.	.	PUNCT
aijbe-667	143	1	e	e	X
aijbe-667	143	2	-	-	NOUN
aijbe-667	143	3	channel	channel	NOUN
aijbe-667	143	4	users	user	NOUN
aijbe-667	143	5	anticipate	anticipate	VERB
aijbe-667	143	6	prompt	prompt	ADJ
aijbe-667	143	7	responses	response	NOUN
aijbe-667	143	8	to	to	ADP
aijbe-667	143	9	their	their	PRON
aijbe-667	143	10	demands	demand	NOUN
aijbe-667	143	11	.	.	PUNCT
aijbe-667	144	1	therefore	therefore	ADV
aijbe-667	144	2	,	,	PUNCT
aijbe-667	144	3	the	the	DET
aijbe-667	144	4	perception	perception	NOUN
aijbe-667	144	5	of	of	ADP
aijbe-667	144	6	the	the	DET
aijbe-667	144	7	quality	quality	NOUN
aijbe-667	144	8	of	of	ADP
aijbe-667	144	9	an	an	DET
aijbe-667	144	10	e	e	NOUN
aijbe-667	144	11	-	-	NOUN
aijbe-667	144	12	service	service	NOUN
aijbe-667	144	13	depends	depend	VERB
aijbe-667	144	14	on	on	ADP
aijbe-667	144	15	its	its	PRON
aijbe-667	144	16	capacity	capacity	NOUN
aijbe-667	144	17	to	to	PART
aijbe-667	144	18	address	address	VERB
aijbe-667	144	19	client	client	NOUN
aijbe-667	144	20	inquiries	inquiry	NOUN
aijbe-667	144	21	,	,	PUNCT
aijbe-667	144	22	worries	worry	NOUN
aijbe-667	144	23	,	,	PUNCT
aijbe-667	144	24	and	and	CCONJ
aijbe-667	144	25	disappointment	disappointment	NOUN
aijbe-667	144	26	.	.	PUNCT
aijbe-667	145	1	according	accord	VERB
aijbe-667	145	2	to	to	ADP
aijbe-667	145	3	tan	tan	PROPN
aijbe-667	145	4	et	et	PROPN
aijbe-667	145	5	al	al	PROPN
aijbe-667	145	6	.	.	PROPN
aijbe-667	146	1	(	(	PUNCT
aijbe-667	146	2	2018	2018	NUM
aijbe-667	146	3	)	)	PUNCT
aijbe-667	146	4	,	,	PUNCT
aijbe-667	146	5	al	al	PROPN
aijbe-667	146	6	-	-	PUNCT
aijbe-667	146	7	hawary	hawary	PROPN
aijbe-667	146	8	and	and	CCONJ
aijbe-667	146	9	al	al	PROPN
aijbe-667	146	10	-	-	PUNCT
aijbe-667	146	11	smeran	smeran	NOUN
aijbe-667	146	12	(	(	PUNCT
aijbe-667	146	13	2017	2017	NUM
aijbe-667	146	14	)	)	PUNCT
aijbe-667	146	15	,	,	PUNCT
aijbe-667	146	16	and	and	CCONJ
aijbe-667	146	17	narteh	narteh	NOUN
aijbe-667	146	18	(	(	PUNCT
aijbe-667	146	19	2015	2015	NUM
aijbe-667	146	20	)	)	PUNCT
aijbe-667	146	21	,	,	PUNCT
aijbe-667	146	22	responsiveness	responsiveness	NOUN
aijbe-667	146	23	is	be	AUX
aijbe-667	146	24	a	a	DET
aijbe-667	146	25	crucial	crucial	ADJ
aijbe-667	146	26	component	component	NOUN
aijbe-667	146	27	of	of	ADP
aijbe-667	146	28	the	the	DET
aijbe-667	146	29	quality	quality	NOUN
aijbe-667	146	30	of	of	ADP
aijbe-667	146	31	an	an	DET
aijbe-667	146	32	e	e	NOUN
aijbe-667	146	33	-	-	NOUN
aijbe-667	146	34	service	service	NOUN
aijbe-667	146	35	.	.	PUNCT
aijbe-667	147	1	2.1.4	2.1.4	NUM
aijbe-667	147	2	customer	customer	NOUN
aijbe-667	147	3	loyalty	loyalty	NOUN
aijbe-667	147	4	according	accord	VERB
aijbe-667	147	5	to	to	ADP
aijbe-667	147	6	godwin	godwin	PROPN
aijbe-667	147	7	,	,	PUNCT
aijbe-667	147	8	udo	udo	PROPN
aijbe-667	147	9	,	,	PUNCT
aijbe-667	147	10	and	and	CCONJ
aijbe-667	147	11	bagchi	bagchi	NOUN
aijbe-667	147	12	(	(	PUNCT
aijbe-667	147	13	2010	2010	NUM
aijbe-667	147	14	)	)	PUNCT
aijbe-667	147	15	,	,	PUNCT
aijbe-667	147	16	customer	customer	NOUN
aijbe-667	147	17	loyalty	loyalty	NOUN
aijbe-667	147	18	is	be	AUX
aijbe-667	147	19	the	the	DET
aijbe-667	147	20	behavior	behavior	NOUN
aijbe-667	147	21	that	that	PRON
aijbe-667	147	22	expresses	express	VERB
aijbe-667	147	23	the	the	DET
aijbe-667	147	24	connection	connection	NOUN
aijbe-667	147	25	between	between	ADP
aijbe-667	147	26	the	the	DET
aijbe-667	147	27	customer	customer	NOUN
aijbe-667	147	28	and	and	CCONJ
aijbe-667	147	29	the	the	DET
aijbe-667	147	30	business	business	NOUN
aijbe-667	147	31	in	in	ADP
aijbe-667	147	32	relation	relation	NOUN
aijbe-667	147	33	to	to	ADP
aijbe-667	147	34	making	make	VERB
aijbe-667	147	35	repeated	repeat	VERB
aijbe-667	147	36	or	or	CCONJ
aijbe-667	147	37	frequent	frequent	ADJ
aijbe-667	147	38	purchases	purchase	NOUN
aijbe-667	147	39	and	and	CCONJ
aijbe-667	147	40	praising	praise	VERB
aijbe-667	147	41	the	the	DET
aijbe-667	147	42	business	business	NOUN
aijbe-667	147	43	to	to	ADP
aijbe-667	147	44	others	other	NOUN
aijbe-667	147	45	is	be	AUX
aijbe-667	147	46	considered	consider	VERB
aijbe-667	147	47	a	a	DET
aijbe-667	147	48	measure	measure	NOUN
aijbe-667	147	49	of	of	ADP
aijbe-667	147	50	loyalty	loyalty	NOUN
aijbe-667	147	51	.	.	PUNCT
aijbe-667	148	1	understanding	understand	VERB
aijbe-667	148	2	a	a	DET
aijbe-667	148	3	customer	customer	NOUN
aijbe-667	148	4	’s	’s	PART
aijbe-667	148	5	level	level	NOUN
aijbe-667	148	6	of	of	ADP
aijbe-667	148	7	loyalty	loyalty	NOUN
aijbe-667	148	8	is	be	AUX
aijbe-667	148	9	advantageous	advantageous	ADJ
aijbe-667	148	10	for	for	ADP
aijbe-667	148	11	both	both	CCONJ
aijbe-667	148	12	the	the	DET
aijbe-667	148	13	business	business	NOUN
aijbe-667	148	14	and	and	CCONJ
aijbe-667	148	15	the	the	DET
aijbe-667	148	16	customer	customer	NOUN
aijbe-667	148	17	.	.	PUNCT
aijbe-667	149	1	according	accord	VERB
aijbe-667	149	2	to	to	ADP
aijbe-667	149	3	rabinovich	rabinovich	PROPN
aijbe-667	149	4	&	&	CCONJ
aijbe-667	149	5	bailey	bailey	PROPN
aijbe-667	149	6	(	(	PUNCT
aijbe-667	149	7	2004	2004	NUM
aijbe-667	149	8	)	)	PUNCT
aijbe-667	149	9	,	,	PUNCT
aijbe-667	149	10	loyal	loyal	ADJ
aijbe-667	149	11	customers	customer	NOUN
aijbe-667	149	12	are	be	AUX
aijbe-667	149	13	willing	willing	ADJ
aijbe-667	149	14	to	to	PART
aijbe-667	149	15	purchase	purchase	VERB
aijbe-667	149	16	from	from	ADP
aijbe-667	149	17	businesses	business	NOUN
aijbe-667	149	18	that	that	PRON
aijbe-667	149	19	provide	provide	VERB
aijbe-667	149	20	the	the	DET
aijbe-667	149	21	best	good	ADJ
aijbe-667	149	22	value	value	NOUN
aijbe-667	149	23	relative	relative	ADJ
aijbe-667	149	24	to	to	ADP
aijbe-667	149	25	their	their	PRON
aijbe-667	149	26	rivals	rival	NOUN
aijbe-667	149	27	.	.	PUNCT
aijbe-667	150	1	over	over	ADP
aijbe-667	150	2	time	time	NOUN
aijbe-667	150	3	,	,	PUNCT
aijbe-667	150	4	loyal	loyal	ADJ
aijbe-667	150	5	customers	customer	NOUN
aijbe-667	150	6	will	will	AUX
aijbe-667	150	7	typically	typically	ADV
aijbe-667	150	8	purchase	purchase	VERB
aijbe-667	150	9	more	more	ADJ
aijbe-667	150	10	goods	good	NOUN
aijbe-667	150	11	and	and	CCONJ
aijbe-667	150	12	be	be	AUX
aijbe-667	150	13	less	less	ADV
aijbe-667	150	14	demanding	demanding	ADJ
aijbe-667	150	15	of	of	ADP
aijbe-667	150	16	the	the	DET
aijbe-667	150	17	business	business	NOUN
aijbe-667	150	18	.	.	PUNCT
aijbe-667	151	1	if	if	SCONJ
aijbe-667	151	2	there	there	PRON
aijbe-667	151	3	are	be	VERB
aijbe-667	151	4	few	few	ADJ
aijbe-667	151	5	mistakes	mistake	NOUN
aijbe-667	151	6	,	,	PUNCT
aijbe-667	151	7	loyal	loyal	ADJ
aijbe-667	151	8	customers	customer	NOUN
aijbe-667	151	9	will	will	AUX
aijbe-667	151	10	likely	likely	VERB
aijbe-667	151	11	ignorethem	ignorethem	NOUN
aijbe-667	151	12	;	;	PUNCT
aijbe-667	151	13	they	they	PRON
aijbe-667	151	14	will	will	AUX
aijbe-667	151	15	not	not	PART
aijbe-667	151	16	mind	mind	VERB
aijbe-667	151	17	if	if	SCONJ
aijbe-667	151	18	product	product	NOUN
aijbe-667	151	19	prices	price	NOUN
aijbe-667	151	20	go	go	VERB
aijbe-667	151	21	up	up	ADP
aijbe-667	151	22	and	and	CCONJ
aijbe-667	151	23	will	will	AUX
aijbe-667	151	24	spread	spread	VERB
aijbe-667	151	25	positive	positive	ADJ
aijbe-667	151	26	word	word	NOUN
aijbe-667	151	27	of	of	ADP
aijbe-667	151	28	mouth	mouth	NOUN
aijbe-667	151	29	about	about	ADP
aijbe-667	151	30	the	the	DET
aijbe-667	151	31	business	business	NOUN
aijbe-667	151	32	and	and	CCONJ
aijbe-667	151	33	its	its	PRON
aijbe-667	151	34	offerings	offering	NOUN
aijbe-667	151	35	.	.	PUNCT
aijbe-667	152	1	consequently	consequently	ADV
aijbe-667	152	2	,	,	PUNCT
aijbe-667	152	3	loyal	loyal	ADJ
aijbe-667	152	4	customers	customer	NOUN
aijbe-667	152	5	constitute	constitute	VERB
aijbe-667	152	6	the	the	DET
aijbe-667	152	7	foundation	foundation	NOUN
aijbe-667	152	8	for	for	ADP
aijbe-667	152	9	the	the	DET
aijbe-667	152	10	long	long	ADJ
aijbe-667	152	11	-	-	PUNCT
aijbe-667	152	12	term	term	NOUN
aijbe-667	152	13	success	success	NOUN
aijbe-667	152	14	and	and	CCONJ
aijbe-667	152	15	growth	growth	NOUN
aijbe-667	152	16	of	of	ADP
aijbe-667	152	17	the	the	DET
aijbe-667	152	18	business	business	NOUN
aijbe-667	152	19	customer	customer	NOUN
aijbe-667	152	20	loyalty	loyalty	NOUN
aijbe-667	152	21	is	be	AUX
aijbe-667	152	22	a	a	DET
aijbe-667	152	23	natural	natural	ADJ
aijbe-667	152	24	outcome	outcome	NOUN
aijbe-667	152	25	of	of	ADP
aijbe-667	152	26	providing	provide	VERB
aijbe-667	152	27	high	high	ADJ
aijbe-667	152	28	-	-	PUNCT
aijbe-667	152	29	quality	quality	NOUN
aijbe-667	152	30	service	service	NOUN
aijbe-667	152	31	(	(	PUNCT
aijbe-667	152	32	zeithaml.2000	zeithaml.2000	PROPN
aijbe-667	152	33	)	)	PUNCT
aijbe-667	152	34	.	.	PUNCT
aijbe-667	153	1	it	it	PRON
aijbe-667	153	2	significantly	significantly	ADV
aijbe-667	153	3	affects	affect	VERB
aijbe-667	153	4	a	a	DET
aijbe-667	153	5	company	company	NOUN
aijbe-667	153	6	’s	’s	PART
aijbe-667	153	7	market	market	NOUN
aijbe-667	153	8	share	share	NOUN
aijbe-667	153	9	and	and	CCONJ
aijbe-667	153	10	profit	profit	NOUN
aijbe-667	153	11	margins	margin	NOUN
aijbe-667	153	12	(	(	PUNCT
aijbe-667	153	13	rabinovich	rabinovich	NOUN
aijbe-667	153	14	&	&	CCONJ
aijbe-667	153	15	bailey	bailey	PROPN
aijbe-667	153	16	.	.	PUNCT
aijbe-667	153	17	2004	2004	NUM
aijbe-667	153	18	)	)	PUNCT
aijbe-667	153	19	.	.	PUNCT
aijbe-667	154	1	customer	customer	NOUN
aijbe-667	154	2	loyalty	loyalty	NOUN
aijbe-667	154	3	is	be	AUX
aijbe-667	154	4	the	the	DET
aijbe-667	154	5	behavior	behavior	NOUN
aijbe-667	154	6	that	that	PRON
aijbe-667	154	7	follows	follow	VERB
aijbe-667	154	8	a	a	DET
aijbe-667	154	9	transaction	transaction	NOUN
aijbe-667	154	10	and	and	CCONJ
aijbe-667	154	11	is	be	AUX
aijbe-667	154	12	linked	link	VERB
aijbe-667	154	13	to	to	ADP
aijbe-667	154	14	the	the	DET
aijbe-667	154	15	perception	perception	NOUN
aijbe-667	154	16	of	of	ADP
aijbe-667	154	17	the	the	DET
aijbe-667	154	18	quality	quality	NOUN
aijbe-667	154	19	received	receive	VERB
aijbe-667	154	20	,	,	PUNCT
aijbe-667	154	21	the	the	DET
aijbe-667	154	22	service	service	NOUN
aijbe-667	154	23	experienced	experience	VERB
aijbe-667	154	24	and	and	CCONJ
aijbe-667	154	25	the	the	DET
aijbe-667	154	26	level	level	NOUN
aijbe-667	154	27	aniefiok	aniefiok	NOUN
aijbe-667	154	28	okon	okon	PROPN
aijbe-667	154	29	akpan	akpan	PROPN
aijbe-667	154	30	and	and	CCONJ
aijbe-667	154	31	aniebiet	aniebiet	PROPN
aijbe-667	154	32	etuk	etuk	NOUN
aijbe-667	154	33	(	(	PUNCT
aijbe-667	154	34	2024	2024	NUM
aijbe-667	154	35	)	)	PUNCT
aijbe-667	154	36	6	6	NUM
aijbe-667	154	37	american	american	ADJ
aijbe-667	154	38	interdisciplinary	interdisciplinary	ADJ
aijbe-667	154	39	journal	journal	NOUN
aijbe-667	154	40	of	of	ADP
aijbe-667	154	41	business	business	NOUN
aijbe-667	154	42	and	and	CCONJ
aijbe-667	154	43	economics	economic	NOUN
aijbe-667	154	44	|	|	ADV
aijbe-667	154	45	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	NOUN
aijbe-667	154	46	of	of	ADP
aijbe-667	154	47	satisfaction	satisfaction	NOUN
aijbe-667	154	48	derived	derive	VERB
aijbe-667	154	49	(	(	PUNCT
aijbe-667	154	50	godwin	godwin	PROPN
aijbe-667	154	51	et	et	PROPN
aijbe-667	154	52	al	al	PROPN
aijbe-667	154	53	.	.	PROPN
aijbe-667	154	54	2010	2010	NUM
aijbe-667	154	55	;	;	PUNCT
aijbe-667	154	56	chang	chang	PROPN
aijbe-667	154	57	et	et	PROPN
aijbe-667	154	58	al	al	PROPN
aijbe-667	154	59	.	.	PROPN
aijbe-667	154	60	2009	2009	NUM
aijbe-667	154	61	)	)	PUNCT
aijbe-667	154	62	.	.	PUNCT
aijbe-667	155	1	numerous	numerous	ADJ
aijbe-667	155	2	studies	study	NOUN
aijbe-667	155	3	have	have	AUX
aijbe-667	155	4	examined	examine	VERB
aijbe-667	155	5	the	the	DET
aijbe-667	155	6	impact	impact	NOUN
aijbe-667	155	7	of	of	ADP
aijbe-667	155	8	service	service	NOUN
aijbe-667	155	9	quality	quality	NOUN
aijbe-667	155	10	on	on	ADP
aijbe-667	155	11	specific	specific	ADJ
aijbe-667	155	12	behavioral	behavioral	ADJ
aijbe-667	155	13	intentions	intention	NOUN
aijbe-667	155	14	,	,	PUNCT
aijbe-667	155	15	such	such	ADJ
aijbe-667	155	16	as	as	ADP
aijbe-667	155	17	consumer	consumer	NOUN
aijbe-667	155	18	willingness	willingness	NOUN
aijbe-667	155	19	to	to	PART
aijbe-667	155	20	recommend	recommend	VERB
aijbe-667	155	21	the	the	DET
aijbe-667	155	22	business	business	NOUN
aijbe-667	155	23	,	,	PUNCT
aijbe-667	155	24	willingness	willingness	NOUN
aijbe-667	155	25	to	to	PART
aijbe-667	155	26	pay	pay	VERB
aijbe-667	155	27	a	a	DET
aijbe-667	155	28	higher	high	ADJ
aijbe-667	155	29	price	price	NOUN
aijbe-667	155	30	to	to	ADP
aijbe-667	155	31	the	the	DET
aijbe-667	155	32	business	business	NOUN
aijbe-667	155	33	,	,	PUNCT
aijbe-667	155	34	and	and	CCONJ
aijbe-667	155	35	repurchase	repurchase	VERB
aijbe-667	155	36	intentions	intention	NOUN
aijbe-667	155	37	(	(	PUNCT
aijbe-667	155	38	rabinovich	rabinovich	NOUN
aijbe-667	155	39	&	&	CCONJ
aijbe-667	155	40	bailey	bailey	PROPN
aijbe-667	155	41	,	,	PUNCT
aijbe-667	155	42	2004	2004	NUM
aijbe-667	155	43	;	;	PUNCT
aijbe-667	155	44	sigala	sigala	PROPN
aijbe-667	155	45	,	,	PUNCT
aijbe-667	155	46	2009).summarily	2009).summarily	PRON
aijbe-667	155	47	,	,	PUNCT
aijbe-667	155	48	it	it	PRON
aijbe-667	155	49	is	be	AUX
aijbe-667	155	50	important	important	ADJ
aijbe-667	155	51	to	to	PART
aijbe-667	155	52	further	far	ADV
aijbe-667	155	53	examine	examine	VERB
aijbe-667	155	54	e	e	NOUN
aijbe-667	155	55	-	-	NOUN
aijbe-667	155	56	service	service	ADJ
aijbe-667	155	57	determinants	determinant	NOUN
aijbe-667	155	58	that	that	PRON
aijbe-667	155	59	influence	influence	VERB
aijbe-667	155	60	customer	customer	NOUN
aijbe-667	155	61	loyalty	loyalty	NOUN
aijbe-667	155	62	.	.	PUNCT
aijbe-667	156	1	2.2	2.2	NUM
aijbe-667	156	2	theoretical	theoretical	ADJ
aijbe-667	156	3	framework	framework	NOUN
aijbe-667	156	4	the	the	DET
aijbe-667	156	5	theoretical	theoretical	ADJ
aijbe-667	156	6	foundation	foundation	NOUN
aijbe-667	156	7	of	of	ADP
aijbe-667	156	8	this	this	DET
aijbe-667	156	9	study	study	NOUN
aijbe-667	156	10	encompasses	encompass	VERB
aijbe-667	156	11	the	the	DET
aijbe-667	156	12	following	follow	VERB
aijbe-667	156	13	models	model	NOUN
aijbe-667	156	14	:	:	PUNCT
aijbe-667	156	15	webqual	webqual	ADJ
aijbe-667	156	16	,	,	PUNCT
aijbe-667	156	17	etailq	etailq	ADJ
aijbe-667	156	18	,	,	PUNCT
aijbe-667	156	19	and	and	CCONJ
aijbe-667	156	20	e	e	X
aijbe-667	156	21	-	-	ADJ
aijbe-667	156	22	s	s	X
aijbe-667	156	23	-	-	PUNCT
aijbe-667	156	24	qual	qual	ADJ
aijbe-667	156	25	.	.	PUNCT
aijbe-667	156	26	webqual	webqual	ADJ
aijbe-667	156	27	(	(	PUNCT
aijbe-667	156	28	loiacono	loiacono	PROPN
aijbe-667	156	29	,	,	PUNCT
aijbe-667	156	30	watson	watson	PROPN
aijbe-667	156	31	&	&	CCONJ
aijbe-667	156	32	goodhue	goodhue	PROPN
aijbe-667	156	33	,	,	PUNCT
aijbe-667	156	34	2002	2002	NUM
aijbe-667	156	35	)	)	PUNCT
aijbe-667	156	36	loiacono	loiacono	PROPN
aijbe-667	156	37	,	,	PUNCT
aijbe-667	156	38	watson	watson	NOUN
aijbe-667	156	39	,	,	PUNCT
aijbe-667	156	40	and	and	CCONJ
aijbe-667	156	41	goodhue	goodhue	NOUN
aijbe-667	156	42	(	(	PUNCT
aijbe-667	156	43	2002	2002	NUM
aijbe-667	156	44	)	)	PUNCT
aijbe-667	156	45	introduced	introduce	VERB
aijbe-667	156	46	webqual	webqual	ADJ
aijbe-667	156	47	,	,	PUNCT
aijbe-667	156	48	a	a	DET
aijbe-667	156	49	quality	quality	NOUN
aijbe-667	156	50	measure	measure	NOUN
aijbe-667	156	51	for	for	ADP
aijbe-667	156	52	websites	website	NOUN
aijbe-667	156	53	.	.	PUNCT
aijbe-667	157	1	a	a	DET
aijbe-667	157	2	detailed	detailed	ADJ
aijbe-667	157	3	analysis	analysis	NOUN
aijbe-667	157	4	of	of	ADP
aijbe-667	157	5	the	the	DET
aijbe-667	157	6	literature	literature	NOUN
aijbe-667	157	7	and	and	CCONJ
aijbe-667	157	8	discussions	discussion	NOUN
aijbe-667	157	9	with	with	ADP
aijbe-667	157	10	web	web	NOUN
aijbe-667	157	11	designers	designer	NOUN
aijbe-667	157	12	and	and	CCONJ
aijbe-667	157	13	users	user	NOUN
aijbe-667	157	14	served	serve	VERB
aijbe-667	157	15	as	as	ADP
aijbe-667	157	16	the	the	DET
aijbe-667	157	17	foundation	foundation	NOUN
aijbe-667	157	18	for	for	ADP
aijbe-667	157	19	the	the	DET
aijbe-667	157	20	development	development	NOUN
aijbe-667	157	21	of	of	ADP
aijbe-667	157	22	the	the	DET
aijbe-667	157	23	model	model	NOUN
aijbe-667	157	24	.	.	PUNCT
aijbe-667	158	1	two	two	NUM
aijbe-667	158	2	subsequent	subsequent	ADJ
aijbe-667	158	3	samples	sample	NOUN
aijbe-667	158	4	were	be	AUX
aijbe-667	158	5	used	use	VERB
aijbe-667	158	6	to	to	PART
aijbe-667	158	7	improve	improve	VERB
aijbe-667	158	8	the	the	DET
aijbe-667	158	9	instrument	instrument	NOUN
aijbe-667	158	10	,	,	PUNCT
aijbe-667	158	11	and	and	CCONJ
aijbe-667	158	12	a	a	DET
aijbe-667	158	13	third	third	ADJ
aijbe-667	158	14	confirmatory	confirmatory	NOUN
aijbe-667	158	15	sample	sample	NOUN
aijbe-667	158	16	was	be	AUX
aijbe-667	158	17	used	use	VERB
aijbe-667	158	18	to	to	PART
aijbe-667	158	19	assess	assess	VERB
aijbe-667	158	20	the	the	DET
aijbe-667	158	21	final	final	ADJ
aijbe-667	158	22	instrument	instrument	NOUN
aijbe-667	158	23	’s	’s	PART
aijbe-667	158	24	validity	validity	NOUN
aijbe-667	158	25	.	.	PUNCT
aijbe-667	159	1	webqual	webqual	PROPN
aijbe-667	159	2	has	have	VERB
aijbe-667	159	3	12	12	NUM
aijbe-667	159	4	dimensions	dimension	NOUN
aijbe-667	159	5	grouped	group	VERB
aijbe-667	159	6	under	under	ADP
aijbe-667	159	7	four	four	NUM
aijbe-667	159	8	categories	category	NOUN
aijbe-667	159	9	of	of	ADP
aijbe-667	159	10	website	website	NOUN
aijbe-667	159	11	quality	quality	NOUN
aijbe-667	159	12	:	:	PUNCT
aijbe-667	159	13	usefulness	usefulness	NOUN
aijbe-667	159	14	(	(	PUNCT
aijbe-667	159	15	informational	informational	ADJ
aijbe-667	159	16	fit	fit	NOUN
aijbe-667	159	17	-	-	PUNCT
aijbe-667	159	18	to	to	ADP
aijbe-667	159	19	-	-	PUNCT
aijbe-667	159	20	task	task	NOUN
aijbe-667	159	21	,	,	PUNCT
aijbe-667	159	22	interactivity	interactivity	NOUN
aijbe-667	159	23	,	,	PUNCT
aijbe-667	159	24	trust	trust	NOUN
aijbe-667	159	25	,	,	PUNCT
aijbe-667	159	26	response	response	NOUN
aijbe-667	159	27	time	time	NOUN
aijbe-667	159	28	)	)	PUNCT
aijbe-667	159	29	,	,	PUNCT
aijbe-667	159	30	ease	ease	NOUN
aijbe-667	159	31	of	of	ADP
aijbe-667	159	32	use	use	NOUN
aijbe-667	159	33	(	(	PUNCT
aijbe-667	159	34	ease	ease	NOUN
aijbe-667	159	35	of	of	ADP
aijbe-667	159	36	understanding	understanding	NOUN
aijbe-667	159	37	,	,	PUNCT
aijbe-667	159	38	intuitive	intuitive	ADJ
aijbe-667	159	39	operations	operation	NOUN
aijbe-667	159	40	)	)	PUNCT
aijbe-667	159	41	,	,	PUNCT
aijbe-667	159	42	entertainment	entertainment	NOUN
aijbe-667	159	43	(	(	PUNCT
aijbe-667	159	44	visual	visual	ADJ
aijbe-667	159	45	appeal	appeal	NOUN
aijbe-667	159	46	,	,	PUNCT
aijbe-667	159	47	innovativeness	innovativeness	NOUN
aijbe-667	159	48	,	,	PUNCT
aijbe-667	159	49	emotional	emotional	ADJ
aijbe-667	159	50	appeal	appeal	NOUN
aijbe-667	159	51	)	)	PUNCT
aijbe-667	159	52	,	,	PUNCT
aijbe-667	159	53	and	and	CCONJ
aijbe-667	159	54	complimentary	complimentary	ADJ
aijbe-667	159	55	relationship	relationship	NOUN
aijbe-667	159	56	(	(	PUNCT
aijbe-667	159	57	consistent	consistent	ADJ
aijbe-667	159	58	image	image	NOUN
aijbe-667	159	59	,	,	PUNCT
aijbe-667	159	60	on	on	ADP
aijbe-667	159	61	-	-	PUNCT
aijbe-667	159	62	line	line	NOUN
aijbe-667	159	63	completeness	completeness	NOUN
aijbe-667	159	64	and	and	CCONJ
aijbe-667	159	65	relative	relative	ADJ
aijbe-667	159	66	advantage	advantage	NOUN
aijbe-667	159	67	)	)	PUNCT
aijbe-667	159	68	the	the	DET
aijbe-667	159	69	unavailability	unavailability	NOUN
aijbe-667	159	70	of	of	ADP
aijbe-667	159	71	a	a	DET
aijbe-667	159	72	comprehensive	comprehensive	ADJ
aijbe-667	159	73	tool	tool	NOUN
aijbe-667	159	74	focused	focus	VERB
aijbe-667	159	75	on	on	ADP
aijbe-667	159	76	the	the	DET
aijbe-667	159	77	consumer	consumer	NOUN
aijbe-667	159	78	’s	’s	PART
aijbe-667	159	79	assessment	assessment	NOUN
aijbe-667	159	80	of	of	ADP
aijbe-667	159	81	the	the	DET
aijbe-667	159	82	quality	quality	NOUN
aijbe-667	159	83	of	of	ADP
aijbe-667	159	84	a	a	DET
aijbe-667	159	85	website	website	NOUN
aijbe-667	159	86	in	in	ADP
aijbe-667	159	87	the	the	DET
aijbe-667	159	88	context	context	NOUN
aijbe-667	159	89	of	of	ADP
aijbe-667	159	90	forecasting	forecast	VERB
aijbe-667	159	91	the	the	DET
aijbe-667	159	92	behavior	behavior	NOUN
aijbe-667	159	93	of	of	ADP
aijbe-667	159	94	repeat	repeat	NOUN
aijbe-667	159	95	usage	usage	NOUN
aijbe-667	159	96	of	of	ADP
aijbe-667	159	97	the	the	DET
aijbe-667	159	98	site	site	NOUN
aijbe-667	159	99	motivated	motivate	VERB
aijbe-667	159	100	the	the	DET
aijbe-667	159	101	authors	author	NOUN
aijbe-667	159	102	to	to	PART
aijbe-667	159	103	embark	embark	VERB
aijbe-667	159	104	on	on	ADP
aijbe-667	159	105	the	the	DET
aijbe-667	159	106	study	study	NOUN
aijbe-667	159	107	.	.	PUNCT
aijbe-667	160	1	this	this	DET
aijbe-667	160	2	study	study	NOUN
aijbe-667	160	3	filled	fill	VERB
aijbe-667	160	4	the	the	DET
aijbe-667	160	5	vacuum	vacuum	NOUN
aijbe-667	160	6	by	by	ADP
aijbe-667	160	7	using	use	VERB
aijbe-667	160	8	the	the	DET
aijbe-667	160	9	theory	theory	NOUN
aijbe-667	160	10	of	of	ADP
aijbe-667	160	11	reasoned	reason	VERB
aijbe-667	160	12	action	action	NOUN
aijbe-667	160	13	(	(	PUNCT
aijbe-667	160	14	tra	tra	NOUN
aijbe-667	160	15	)	)	PUNCT
aijbe-667	160	16	and	and	CCONJ
aijbe-667	160	17	the	the	DET
aijbe-667	160	18	technology	technology	NOUN
aijbe-667	160	19	acceptance	acceptance	NOUN
aijbe-667	160	20	model	model	NOUN
aijbe-667	160	21	(	(	PUNCT
aijbe-667	160	22	tam	tam	PROPN
aijbe-667	160	23	)	)	PUNCT
aijbe-667	160	24	to	to	PART
aijbe-667	160	25	create	create	VERB
aijbe-667	160	26	the	the	DET
aijbe-667	160	27	webqual	webqual	ADJ
aijbe-667	160	28	instrument	instrument	NOUN
aijbe-667	160	29	the	the	DET
aijbe-667	160	30	development	development	NOUN
aijbe-667	160	31	of	of	ADP
aijbe-667	160	32	the	the	DET
aijbe-667	160	33	instrument	instrument	NOUN
aijbe-667	160	34	provided	provide	VERB
aijbe-667	160	35	two	two	NUM
aijbe-667	160	36	new	new	ADJ
aijbe-667	160	37	insights	insight	NOUN
aijbe-667	160	38	.	.	PUNCT
aijbe-667	161	1	first	first	ADV
aijbe-667	161	2	,	,	PUNCT
aijbe-667	161	3	researchers	researcher	NOUN
aijbe-667	161	4	and	and	CCONJ
aijbe-667	161	5	practitioners	practitioner	NOUN
aijbe-667	161	6	were	be	AUX
aijbe-667	161	7	given	give	VERB
aijbe-667	161	8	a	a	DET
aijbe-667	161	9	proven	prove	VERB
aijbe-667	161	10	,	,	PUNCT
aijbe-667	161	11	trustworthy	trustworthy	ADJ
aijbe-667	161	12	way	way	NOUN
aijbe-667	161	13	to	to	PART
aijbe-667	161	14	gage	gage	VERB
aijbe-667	161	15	the	the	DET
aijbe-667	161	16	caliber	caliber	NOUN
aijbe-667	161	17	of	of	ADP
aijbe-667	161	18	a	a	DET
aijbe-667	161	19	website	website	NOUN
aijbe-667	161	20	.	.	PUNCT
aijbe-667	162	1	second	second	ADJ
aijbe-667	162	2	,	,	PUNCT
aijbe-667	162	3	by	by	ADP
aijbe-667	162	4	illuminating	illuminate	VERB
aijbe-667	162	5	the	the	DET
aijbe-667	162	6	factors	factor	NOUN
aijbe-667	162	7	that	that	PRON
aijbe-667	162	8	contribute	contribute	VERB
aijbe-667	162	9	to	to	ADP
aijbe-667	162	10	usefulness	usefulness	NOUN
aijbe-667	162	11	and	and	CCONJ
aijbe-667	162	12	ease	ease	NOUN
aijbe-667	162	13	of	of	ADP
aijbe-667	162	14	use	use	NOUN
aijbe-667	162	15	,	,	PUNCT
aijbe-667	162	16	this	this	DET
aijbe-667	162	17	study	study	NOUN
aijbe-667	162	18	deepened	deepen	VERB
aijbe-667	162	19	our	our	PRON
aijbe-667	162	20	understanding	understanding	NOUN
aijbe-667	162	21	of	of	ADP
aijbe-667	162	22	tam	tam	PROPN
aijbe-667	162	23	.	.	PUNCT
aijbe-667	163	1	consequently	consequently	ADV
aijbe-667	163	2	,	,	PUNCT
aijbe-667	163	3	it	it	PRON
aijbe-667	163	4	offers	offer	VERB
aijbe-667	163	5	a	a	DET
aijbe-667	163	6	foundation	foundation	NOUN
aijbe-667	163	7	for	for	ADP
aijbe-667	163	8	improving	improve	VERB
aijbe-667	163	9	tam	tam	NOUN
aijbe-667	163	10	such	such	ADJ
aijbe-667	163	11	that	that	SCONJ
aijbe-667	163	12	it	it	PRON
aijbe-667	163	13	has	have	VERB
aijbe-667	163	14	greater	great	ADJ
aijbe-667	163	15	diagnostic	diagnostic	ADJ
aijbe-667	163	16	ability	ability	NOUN
aijbe-667	163	17	.	.	PUNCT
aijbe-667	164	1	the	the	DET
aijbe-667	164	2	results	result	NOUN
aijbe-667	164	3	of	of	ADP
aijbe-667	164	4	this	this	DET
aijbe-667	164	5	study	study	NOUN
aijbe-667	164	6	present	present	VERB
aijbe-667	164	7	a	a	DET
aijbe-667	164	8	valid	valid	ADJ
aijbe-667	164	9	and	and	CCONJ
aijbe-667	164	10	trustworthy	trustworthy	ADJ
aijbe-667	164	11	tool	tool	NOUN
aijbe-667	164	12	for	for	ADP
aijbe-667	164	13	assessing	assess	VERB
aijbe-667	164	14	the	the	DET
aijbe-667	164	15	quality	quality	NOUN
aijbe-667	164	16	of	of	ADP
aijbe-667	164	17	websites	website	NOUN
aijbe-667	164	18	.	.	PUNCT
aijbe-667	165	1	to	to	PART
aijbe-667	165	2	better	well	ADV
aijbe-667	165	3	understand	understand	VERB
aijbe-667	165	4	the	the	DET
aijbe-667	165	5	factors	factor	NOUN
aijbe-667	165	6	that	that	PRON
aijbe-667	165	7	influence	influence	VERB
aijbe-667	165	8	success	success	NOUN
aijbe-667	165	9	in	in	ADP
aijbe-667	165	10	the	the	DET
aijbe-667	165	11	electronic	electronic	ADJ
aijbe-667	165	12	market	market	NOUN
aijbe-667	165	13	,	,	PUNCT
aijbe-667	165	14	researchers	researcher	NOUN
aijbe-667	165	15	should	should	AUX
aijbe-667	165	16	be	be	AUX
aijbe-667	165	17	able	able	ADJ
aijbe-667	165	18	to	to	PART
aijbe-667	165	19	use	use	VERB
aijbe-667	165	20	webqual	webqual	ADJ
aijbe-667	165	21	to	to	PART
aijbe-667	165	22	assist	assist	VERB
aijbe-667	165	23	a	a	DET
aijbe-667	165	24	variety	variety	NOUN
aijbe-667	165	25	of	of	ADP
aijbe-667	165	26	management	management	NOUN
aijbe-667	165	27	information	information	NOUN
aijbe-667	165	28	systems	system	NOUN
aijbe-667	165	29	and	and	CCONJ
aijbe-667	165	30	marketing	marketing	NOUN
aijbe-667	165	31	studies	study	NOUN
aijbe-667	165	32	(	(	PUNCT
aijbe-667	165	33	loiacono	loiacono	PROPN
aijbe-667	165	34	,	,	PUNCT
aijbe-667	165	35	watson	watson	PROPN
aijbe-667	165	36	&	&	CCONJ
aijbe-667	165	37	goodhue	goodhue	PROPN
aijbe-667	165	38	,	,	PUNCT
aijbe-667	165	39	2002	2002	NUM
aijbe-667	165	40	)	)	PUNCT
aijbe-667	165	41	.	.	PUNCT
aijbe-667	166	1	etailq	etailq	PROPN
aijbe-667	166	2	(	(	PUNCT
aijbe-667	166	3	wolfinbarger	wolfinbarger	NOUN
aijbe-667	166	4	&	&	CCONJ
aijbe-667	166	5	gilly	gilly	PROPN
aijbe-667	166	6	,	,	PUNCT
aijbe-667	166	7	2003	2003	NUM
aijbe-667	166	8	)	)	PUNCT
aijbe-667	166	9	this	this	DET
aijbe-667	166	10	model	model	NOUN
aijbe-667	166	11	,	,	PUNCT
aijbe-667	166	12	etailq	etailq	PROPN
aijbe-667	166	13	(	(	PUNCT
aijbe-667	166	14	e	e	NOUN
aijbe-667	166	15	-	-	ADJ
aijbe-667	166	16	retail	retail	ADJ
aijbe-667	166	17	quality	quality	NOUN
aijbe-667	166	18	)	)	PUNCT
aijbe-667	166	19	,	,	PUNCT
aijbe-667	166	20	was	be	AUX
aijbe-667	166	21	developed	develop	VERB
aijbe-667	166	22	in	in	ADP
aijbe-667	166	23	2003	2003	NUM
aijbe-667	166	24	by	by	ADP
aijbe-667	166	25	mary	mary	PROPN
aijbe-667	166	26	wolfinbarger	wolfinbarger	PROPN
aijbe-667	166	27	and	and	CCONJ
aijbe-667	166	28	mary	mary	PROPN
aijbe-667	166	29	gilly	gilly	PROPN
aijbe-667	166	30	in	in	ADP
aijbe-667	166	31	an	an	DET
aijbe-667	166	32	attempt	attempt	NOUN
aijbe-667	166	33	to	to	PART
aijbe-667	166	34	explain	explain	VERB
aijbe-667	166	35	the	the	DET
aijbe-667	166	36	dimensions	dimension	NOUN
aijbe-667	166	37	of	of	ADP
aijbe-667	166	38	service	service	NOUN
aijbe-667	166	39	in	in	ADP
aijbe-667	166	40	electronic	electronic	ADJ
aijbe-667	166	41	retailing	retailing	NOUN
aijbe-667	166	42	that	that	PRON
aijbe-667	166	43	are	be	AUX
aijbe-667	166	44	important	important	ADJ
aijbe-667	166	45	to	to	ADP
aijbe-667	166	46	online	online	ADJ
aijbe-667	166	47	shoppers	shopper	NOUN
aijbe-667	166	48	.	.	PUNCT
aijbe-667	167	1	the	the	DET
aijbe-667	167	2	study	study	NOUN
aijbe-667	167	3	created	create	VERB
aijbe-667	167	4	an	an	DET
aijbe-667	167	5	etailq	etailq	ADJ
aijbe-667	167	6	measure	measure	NOUN
aijbe-667	167	7	that	that	PRON
aijbe-667	167	8	considers	consider	VERB
aijbe-667	167	9	the	the	DET
aijbe-667	167	10	characteristics	characteristic	NOUN
aijbe-667	167	11	that	that	PRON
aijbe-667	167	12	help	help	VERB
aijbe-667	167	13	customers	customer	NOUN
aijbe-667	167	14	have	have	VERB
aijbe-667	167	15	an	an	DET
aijbe-667	167	16	enjoyable	enjoyable	ADJ
aijbe-667	167	17	,	,	PUNCT
aijbe-667	167	18	top	top	ADJ
aijbe-667	167	19	-	-	PUNCT
aijbe-667	167	20	notch	notch	NOUN
aijbe-667	167	21	online	online	ADJ
aijbe-667	167	22	purchasing	purchasing	NOUN
aijbe-667	167	23	experience	experience	NOUN
aijbe-667	167	24	.	.	PUNCT
aijbe-667	168	1	the	the	DET
aijbe-667	168	2	study	study	NOUN
aijbe-667	168	3	instrument	instrument	NOUN
aijbe-667	168	4	was	be	AUX
aijbe-667	168	5	developed	develop	VERB
aijbe-667	168	6	and	and	CCONJ
aijbe-667	168	7	improved	improve	VERB
aijbe-667	168	8	using	use	VERB
aijbe-667	168	9	a	a	DET
aijbe-667	168	10	multi	multi	ADJ
aijbe-667	168	11	-	-	NOUN
aijbe-667	168	12	method	method	ADJ
aijbe-667	168	13	,	,	PUNCT
aijbe-667	168	14	iterative	iterative	NOUN
aijbe-667	168	15	process	process	NOUN
aijbe-667	168	16	with	with	ADP
aijbe-667	168	17	the	the	DET
aijbe-667	168	18	aim	aim	NOUN
aijbe-667	168	19	of	of	ADP
aijbe-667	168	20	creating	create	VERB
aijbe-667	168	21	a	a	DET
aijbe-667	168	22	condensed	condense	VERB
aijbe-667	168	23	and	and	CCONJ
aijbe-667	168	24	reliable	reliable	ADJ
aijbe-667	168	25	scale	scale	NOUN
aijbe-667	168	26	that	that	PRON
aijbe-667	168	27	could	could	AUX
aijbe-667	168	28	be	be	AUX
aijbe-667	168	29	used	use	VERB
aijbe-667	168	30	to	to	PART
aijbe-667	168	31	assess	assess	VERB
aijbe-667	168	32	a	a	DET
aijbe-667	168	33	variety	variety	NOUN
aijbe-667	168	34	of	of	ADP
aijbe-667	168	35	e	e	NOUN
aijbe-667	168	36	-	-	NOUN
aijbe-667	168	37	commerce	commerce	NOUN
aijbe-667	168	38	experiences	experience	NOUN
aijbe-667	168	39	(	(	PUNCT
aijbe-667	168	40	wolfinbarger	wolfinbarger	NOUN
aijbe-667	168	41	&	&	CCONJ
aijbe-667	168	42	gilly	gilly	PROPN
aijbe-667	168	43	,	,	PUNCT
aijbe-667	168	44	2003).the	2003).the	PRON
aijbe-667	168	45	authors	author	NOUN
aijbe-667	168	46	started	start	VERB
aijbe-667	168	47	by	by	ADP
aijbe-667	168	48	examining	examine	VERB
aijbe-667	168	49	the	the	DET
aijbe-667	168	50	growing	grow	VERB
aijbe-667	168	51	body	body	NOUN
aijbe-667	168	52	of	of	ADP
aijbe-667	168	53	research	research	NOUN
aijbe-667	168	54	in	in	ADP
aijbe-667	168	55	marketing	marketing	NOUN
aijbe-667	168	56	and	and	CCONJ
aijbe-667	168	57	information	information	NOUN
aijbe-667	168	58	systems	system	NOUN
aijbe-667	168	59	that	that	PRON
aijbe-667	168	60	focuses	focus	VERB
aijbe-667	168	61	on	on	ADP
aijbe-667	168	62	the	the	DET
aijbe-667	168	63	online	online	ADJ
aijbe-667	168	64	shopping	shopping	NOUN
aijbe-667	168	65	experience	experience	NOUN
aijbe-667	168	66	,	,	PUNCT
aijbe-667	168	67	in	in	ADP
aijbe-667	168	68	their	their	PRON
aijbe-667	168	69	quest	quest	NOUN
aijbe-667	168	70	to	to	PART
aijbe-667	168	71	comprehend	comprehend	VERB
aijbe-667	168	72	and	and	CCONJ
aijbe-667	168	73	analyze	analyze	VERB
aijbe-667	168	74	the	the	DET
aijbe-667	168	75	perceived	perceive	VERB
aijbe-667	168	76	quality	quality	NOUN
aijbe-667	168	77	of	of	ADP
aijbe-667	168	78	online	online	ADJ
aijbe-667	168	79	purchasing	purchasing	NOUN
aijbe-667	168	80	experiences	experience	NOUN
aijbe-667	168	81	.	.	PUNCT
aijbe-667	169	1	in	in	ADP
aijbe-667	169	2	both	both	PRON
aijbe-667	169	3	product	product	NOUN
aijbe-667	169	4	and	and	CCONJ
aijbe-667	169	5	service	service	NOUN
aijbe-667	169	6	situations	situation	NOUN
aijbe-667	169	7	,	,	PUNCT
aijbe-667	169	8	quality	quality	NOUN
aijbe-667	169	9	is	be	AUX
aijbe-667	169	10	related	relate	VERB
aijbe-667	169	11	to	to	ADP
aijbe-667	169	12	customer	customer	NOUN
aijbe-667	169	13	happiness	happiness	NOUN
aijbe-667	169	14	,	,	PUNCT
aijbe-667	169	15	retention	retention	NOUN
aijbe-667	169	16	,	,	PUNCT
aijbe-667	169	17	and	and	CCONJ
aijbe-667	169	18	loyalty	loyalty	NOUN
aijbe-667	169	19	.	.	PUNCT
aijbe-667	170	1	quality	quality	NOUN
aijbe-667	170	2	is	be	AUX
aijbe-667	170	3	therefore	therefore	ADV
aijbe-667	170	4	anticipated	anticipate	VERB
aijbe-667	170	5	to	to	PART
aijbe-667	170	6	play	play	VERB
aijbe-667	170	7	a	a	DET
aijbe-667	170	8	role	role	NOUN
aijbe-667	170	9	in	in	ADP
aijbe-667	170	10	determining	determine	VERB
aijbe-667	170	11	the	the	DET
aijbe-667	170	12	success	success	NOUN
aijbe-667	170	13	of	of	ADP
aijbe-667	170	14	online	online	ADJ
aijbe-667	170	15	retailers	retailer	NOUN
aijbe-667	170	16	.	.	PUNCT
aijbe-667	171	1	the	the	DET
aijbe-667	171	2	authors	author	NOUN
aijbe-667	171	3	defined	define	VERB
aijbe-667	171	4	the	the	DET
aijbe-667	171	5	elements	element	NOUN
aijbe-667	171	6	of	of	ADP
aijbe-667	171	7	the	the	DET
aijbe-667	171	8	e	e	ADJ
aijbe-667	171	9	-	-	ADJ
aijbe-667	171	10	retail	retail	ADJ
aijbe-667	171	11	experience	experience	NOUN
aijbe-667	171	12	and	and	CCONJ
aijbe-667	171	13	created	create	VERB
aijbe-667	171	14	a	a	DET
aijbe-667	171	15	valid	valid	ADJ
aijbe-667	171	16	and	and	CCONJ
aijbe-667	171	17	reliable	reliable	ADJ
aijbe-667	171	18	scale	scale	NOUN
aijbe-667	171	19	for	for	ADP
aijbe-667	171	20	measuring	measure	VERB
aijbe-667	171	21	e	e	NOUN
aijbe-667	171	22	-	-	ADJ
aijbe-667	171	23	retail	retail	ADJ
aijbe-667	171	24	quality	quality	NOUN
aijbe-667	171	25	using	use	VERB
aijbe-667	171	26	data	datum	NOUN
aijbe-667	171	27	from	from	ADP
aijbe-667	171	28	online	online	ADJ
aijbe-667	171	29	and	and	CCONJ
aijbe-667	171	30	offline	offline	ADJ
aijbe-667	171	31	focus	focus	NOUN
aijbe-667	171	32	groups	group	NOUN
aijbe-667	171	33	,	,	PUNCT
aijbe-667	171	34	a	a	DET
aijbe-667	171	35	sorting	sort	VERB
aijbe-667	171	36	task	task	NOUN
aijbe-667	171	37	,	,	PUNCT
aijbe-667	171	38	and	and	CCONJ
aijbe-667	171	39	an	an	DET
aijbe-667	171	40	online	online	ADJ
aijbe-667	171	41	survey	survey	NOUN
aijbe-667	171	42	of	of	ADP
aijbe-667	171	43	a	a	DET
aijbe-667	171	44	consumer	consumer	NOUN
aijbe-667	171	45	panel	panel	NOUN
aijbe-667	171	46	.	.	PUNCT
aijbe-667	172	1	according	accord	VERB
aijbe-667	172	2	to	to	ADP
aijbe-667	172	3	the	the	DET
aijbe-667	172	4	investigation	investigation	NOUN
aijbe-667	172	5	,	,	PUNCT
aijbe-667	172	6	four	four	NUM
aijbe-667	172	7	aspects	aspect	NOUN
aijbe-667	172	8	of	of	ADP
aijbe-667	172	9	a	a	DET
aijbe-667	172	10	website	website	NOUN
aijbe-667	172	11	—	—	PUNCT
aijbe-667	172	12	website	website	NOUN
aijbe-667	172	13	design	design	NOUN
aijbe-667	172	14	,	,	PUNCT
aijbe-667	172	15	fulfillment	fulfillment	NOUN
aijbe-667	172	16	and	and	CCONJ
aijbe-667	172	17	reliability	reliability	NOUN
aijbe-667	172	18	,	,	PUNCT
aijbe-667	172	19	privacy	privacy	NOUN
aijbe-667	172	20	and	and	CCONJ
aijbe-667	172	21	security	security	NOUN
aijbe-667	172	22	and	and	CCONJ
aijbe-667	172	23	customer	customer	NOUN
aijbe-667	172	24	service	service	NOUN
aijbe-667	172	25	—	—	PUNCT
aijbe-667	172	26	are	be	AUX
aijbe-667	172	27	highly	highly	ADV
aijbe-667	172	28	predictive	predictive	ADJ
aijbe-667	172	29	of	of	ADP
aijbe-667	172	30	customer	customer	NOUN
aijbe-667	172	31	evaluations	evaluation	NOUN
aijbe-667	172	32	of	of	ADP
aijbe-667	172	33	quality	quality	NOUN
aijbe-667	172	34	,	,	PUNCT
aijbe-667	172	35	customer	customer	NOUN
aijbe-667	172	36	satisfaction	satisfaction	NOUN
aijbe-667	172	37	and	and	CCONJ
aijbe-667	172	38	loyalty	loyalty	NOUN
aijbe-667	172	39	.	.	PUNCT
aijbe-667	173	1	e	e	X
aijbe-667	173	2	-	-	PUNCT
aijbe-667	173	3	s	s	X
aijbe-667	173	4	-	-	PUNCT
aijbe-667	173	5	qual	qual	ADJ
aijbe-667	173	6	(	(	PUNCT
aijbe-667	173	7	parasuraman	parasuraman	NOUN
aijbe-667	173	8	,	,	PUNCT
aijbe-667	173	9	zeithaml	zeithaml	PROPN
aijbe-667	173	10	,	,	PUNCT
aijbe-667	173	11	&	&	CCONJ
aijbe-667	173	12	malhotra	malhotra	PROPN
aijbe-667	173	13	,	,	PUNCT
aijbe-667	173	14	2005	2005	NUM
aijbe-667	173	15	)	)	PUNCT
aijbe-667	173	16	parasuraman	parasuraman	NOUN
aijbe-667	173	17	et	et	PROPN
aijbe-667	173	18	al	al	PROPN
aijbe-667	173	19	.	.	PROPN
aijbe-667	174	1	(	(	PUNCT
aijbe-667	174	2	2005	2005	NUM
aijbe-667	174	3	)	)	PUNCT
aijbe-667	174	4	conceptualized	conceptualize	VERB
aijbe-667	174	5	,	,	PUNCT
aijbe-667	174	6	developed	develop	VERB
aijbe-667	174	7	,	,	PUNCT
aijbe-667	174	8	refined	refine	VERB
aijbe-667	174	9	,	,	PUNCT
aijbe-667	174	10	and	and	CCONJ
aijbe-667	174	11	tested	test	VERB
aijbe-667	174	12	the	the	DET
aijbe-667	174	13	e	e	PROPN
aijbe-667	174	14	-	-	ADJ
aijbe-667	174	15	s	s	ADP
aijbe-667	174	16	-	-	PUNCT
aijbe-667	174	17	qual	qual	ADJ
aijbe-667	174	18	model	model	NOUN
aijbe-667	174	19	,	,	PUNCT
aijbe-667	174	20	a	a	DET
aijbe-667	174	21	multi	multi	ADJ
aijbe-667	174	22	-	-	ADJ
aijbe-667	174	23	item	item	ADJ
aijbe-667	174	24	scale	scale	NOUN
aijbe-667	174	25	for	for	ADP
aijbe-667	174	26	evaluating	evaluate	VERB
aijbe-667	174	27	the	the	DET
aijbe-667	174	28	service	service	NOUN
aijbe-667	174	29	quality	quality	NOUN
aijbe-667	174	30	provided	provide	VERB
aijbe-667	174	31	by	by	ADP
aijbe-667	174	32	websites	website	NOUN
aijbe-667	174	33	that	that	SCONJ
aijbe-667	174	34	customers	customer	NOUN
aijbe-667	174	35	use	use	VERB
aijbe-667	174	36	for	for	ADP
aijbe-667	174	37	online	online	ADJ
aijbe-667	174	38	shopping	shopping	NOUN
aijbe-667	174	39	.	.	PUNCT
aijbe-667	175	1	the	the	DET
aijbe-667	175	2	authors	author	NOUN
aijbe-667	175	3	used	use	VERB
aijbe-667	175	4	the	the	DET
aijbe-667	175	5	theoretical	theoretical	ADJ
aijbe-667	175	6	basis	basis	NOUN
aijbe-667	175	7	of	of	ADP
aijbe-667	175	8	the	the	DET
aijbe-667	175	9	means	mean	NOUN
aijbe-667	175	10	-	-	PUNCT
aijbe-667	175	11	end	end	NOUN
aijbe-667	175	12	framework	framework	NOUN
aijbe-667	175	13	,	,	PUNCT
aijbe-667	175	14	with	with	ADP
aijbe-667	175	15	their	their	PRON
aijbe-667	175	16	knowledge	knowledge	NOUN
aijbe-667	175	17	of	of	ADP
aijbe-667	175	18	the	the	DET
aijbe-667	175	19	literature	literature	NOUN
aijbe-667	175	20	,	,	PUNCT
aijbe-667	175	21	to	to	PART
aijbe-667	175	22	create	create	VERB
aijbe-667	175	23	the	the	DET
aijbe-667	175	24	model	model	NOUN
aijbe-667	175	25	.	.	PUNCT
aijbe-667	176	1	during	during	ADP
aijbe-667	176	2	the	the	DET
aijbe-667	176	3	early	early	ADJ
aijbe-667	176	4	stage	stage	NOUN
aijbe-667	176	5	of	of	ADP
aijbe-667	176	6	scale	scale	NOUN
aijbe-667	176	7	development	development	NOUN
aijbe-667	176	8	,	,	PUNCT
aijbe-667	176	9	they	they	PRON
aijbe-667	176	10	noticed	notice	VERB
aijbe-667	176	11	that	that	SCONJ
aijbe-667	176	12	a	a	DET
aijbe-667	176	13	significant	significant	ADJ
aijbe-667	176	14	percentage	percentage	NOUN
aijbe-667	176	15	of	of	ADP
aijbe-667	176	16	respondents	respondent	NOUN
aijbe-667	176	17	did	do	AUX
aijbe-667	176	18	not	not	PART
aijbe-667	176	19	aniefiok	aniefiok	VERB
aijbe-667	176	20	okon	okon	PROPN
aijbe-667	176	21	akpan	akpan	PROPN
aijbe-667	176	22	and	and	CCONJ
aijbe-667	176	23	aniebiet	aniebiet	PROPN
aijbe-667	176	24	etuk	etuk	NOUN
aijbe-667	176	25	(	(	PUNCT
aijbe-667	176	26	2024	2024	NUM
aijbe-667	176	27	)	)	PUNCT
aijbe-667	176	28	7	7	NUM
aijbe-667	176	29	american	american	ADJ
aijbe-667	176	30	interdisciplinary	interdisciplinary	ADJ
aijbe-667	176	31	journal	journal	NOUN
aijbe-667	176	32	of	of	ADP
aijbe-667	176	33	business	business	NOUN
aijbe-667	176	34	and	and	CCONJ
aijbe-667	176	35	economics	economic	NOUN
aijbe-667	176	36	|	|	ADV
aijbe-667	176	37	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	NOUN
aijbe-667	176	38	submit	submit	NOUN
aijbe-667	176	39	ratings	rating	NOUN
aijbe-667	176	40	on	on	ADP
aijbe-667	176	41	a	a	DET
aijbe-667	176	42	portion	portion	NOUN
aijbe-667	176	43	of	of	ADP
aijbe-667	176	44	the	the	DET
aijbe-667	176	45	initial	initial	ADJ
aijbe-667	176	46	pool	pool	NOUN
aijbe-667	176	47	of	of	ADP
aijbe-667	176	48	items	item	NOUN
aijbe-667	176	49	.	.	PUNCT
aijbe-667	177	1	the	the	DET
aijbe-667	177	2	questions	question	NOUN
aijbe-667	177	3	they	they	PRON
aijbe-667	177	4	could	could	AUX
aijbe-667	177	5	not	not	PART
aijbe-667	177	6	rate	rate	VERB
aijbe-667	177	7	were	be	AUX
aijbe-667	177	8	all	all	ADV
aijbe-667	177	9	about	about	ADP
aijbe-667	177	10	nonroutine	nonroutine	NOUN
aijbe-667	177	11	or	or	CCONJ
aijbe-667	177	12	recovery	recovery	NOUN
aijbe-667	177	13	service	service	NOUN
aijbe-667	177	14	contacts	contact	NOUN
aijbe-667	177	15	,	,	PUNCT
aijbe-667	177	16	with	with	ADP
aijbe-667	177	17	which	which	PRON
aijbe-667	177	18	many	many	ADJ
aijbe-667	177	19	respondents	respondent	NOUN
aijbe-667	177	20	evidently	evidently	ADV
aijbe-667	177	21	had	have	VERB
aijbe-667	177	22	no	no	DET
aijbe-667	177	23	experience	experience	NOUN
aijbe-667	177	24	.	.	PUNCT
aijbe-667	178	1	to	to	PART
aijbe-667	178	2	handle	handle	VERB
aijbe-667	178	3	service	service	NOUN
aijbe-667	178	4	issues	issue	NOUN
aijbe-667	178	5	and	and	CCONJ
aijbe-667	178	6	queries	query	NOUN
aijbe-667	178	7	,	,	PUNCT
aijbe-667	178	8	they	they	PRON
aijbe-667	178	9	developed	develop	VERB
aijbe-667	178	10	a	a	DET
aijbe-667	178	11	subscale	subscale	NOUN
aijbe-667	178	12	of	of	ADP
aijbe-667	178	13	e	e	NOUN
aijbe-667	178	14	-	-	ADJ
aijbe-667	178	15	s	s	X
aijbe-667	178	16	-	-	PUNCT
aijbe-667	178	17	qual	qual	ADJ
aijbe-667	178	18	called	call	VERB
aijbe-667	178	19	e	e	NOUN
aijbe-667	178	20	-	-	NOUN
aijbe-667	178	21	recs	recs	ADJ
aijbe-667	178	22	-	-	PUNCT
aijbe-667	178	23	qual	qual	ADJ
aijbe-667	178	24	in	in	ADP
aijbe-667	178	25	later	later	ADJ
aijbe-667	178	26	stages	stage	NOUN
aijbe-667	178	27	of	of	ADP
aijbe-667	178	28	scale	scale	NOUN
aijbe-667	178	29	creation	creation	NOUN
aijbe-667	178	30	and	and	CCONJ
aijbe-667	178	31	refinement	refinement	NOUN
aijbe-667	178	32	.	.	PUNCT
aijbe-667	179	1	this	this	DET
aijbe-667	179	2	subscale	subscale	NOUN
aijbe-667	179	3	was	be	AUX
aijbe-667	179	4	only	only	ADV
aijbe-667	179	5	relevant	relevant	ADJ
aijbe-667	179	6	to	to	ADP
aijbe-667	179	7	users	user	NOUN
aijbe-667	179	8	who	who	PRON
aijbe-667	179	9	had	have	VERB
aijbe-667	179	10	irregular	irregular	ADJ
aijbe-667	179	11	interactions	interaction	NOUN
aijbe-667	179	12	with	with	ADP
aijbe-667	179	13	the	the	DET
aijbe-667	179	14	sites	site	NOUN
aijbe-667	179	15	.	.	PUNCT
aijbe-667	180	1	the	the	DET
aijbe-667	180	2	main	main	ADJ
aijbe-667	180	3	e	e	ADJ
aijbe-667	180	4	-	-	ADJ
aijbe-667	180	5	s	s	X
aijbe-667	180	6	-	-	PUNCT
aijbe-667	180	7	qual	qual	ADJ
aijbe-667	180	8	is	be	AUX
aijbe-667	180	9	a	a	DET
aijbe-667	180	10	22	22	NUM
aijbe-667	180	11	-	-	PUNCT
aijbe-667	180	12	item	item	NOUN
aijbe-667	180	13	scale	scale	NOUN
aijbe-667	180	14	with	with	ADP
aijbe-667	180	15	four	four	NUM
aijbe-667	180	16	dimensions	dimension	NOUN
aijbe-667	180	17	:	:	PUNCT
aijbe-667	180	18	efficiency	efficiency	NOUN
aijbe-667	180	19	,	,	PUNCT
aijbe-667	180	20	fulfillment	fulfillment	NOUN
aijbe-667	180	21	,	,	PUNCT
aijbe-667	180	22	system	system	NOUN
aijbe-667	180	23	availability	availability	NOUN
aijbe-667	180	24	,	,	PUNCT
aijbe-667	180	25	and	and	CCONJ
aijbe-667	180	26	privacy	privacy	NOUN
aijbe-667	180	27	.	.	PUNCT
aijbe-667	181	1	e	e	X
aijbe-667	181	2	-	-	NOUN
aijbe-667	181	3	recs	recs	ADJ
aijbe-667	181	4	-	-	PUNCT
aijbe-667	181	5	qual	qual	ADJ
aijbe-667	181	6	is	be	AUX
aijbe-667	181	7	a	a	DET
aijbe-667	181	8	three	three	NUM
aijbe-667	181	9	-	-	PUNCT
aijbe-667	181	10	dimensional	dimensional	ADJ
aijbe-667	181	11	,	,	PUNCT
aijbe-667	181	12	11	11	NUM
aijbe-667	181	13	-	-	PUNCT
aijbe-667	181	14	item	item	NOUN
aijbe-667	181	15	scale	scale	NOUN
aijbe-667	181	16	that	that	PRON
aijbe-667	181	17	is	be	AUX
aijbe-667	181	18	salient	salient	ADJ
aijbe-667	181	19	to	to	ADP
aijbe-667	181	20	the	the	DET
aijbe-667	181	21	fraction	fraction	NOUN
aijbe-667	181	22	of	of	ADP
aijbe-667	181	23	the	the	DET
aijbe-667	181	24	customer	customer	NOUN
aijbe-667	181	25	base	base	NOUN
aijbe-667	181	26	with	with	ADP
aijbe-667	181	27	experience	experience	NOUN
aijbe-667	181	28	using	use	VERB
aijbe-667	181	29	recovery	recovery	NOUN
aijbe-667	181	30	services	service	NOUN
aijbe-667	181	31	.	.	PUNCT
aijbe-667	182	1	the	the	DET
aijbe-667	182	2	three	three	NUM
aijbe-667	182	3	dimensions	dimension	NOUN
aijbe-667	182	4	are	be	AUX
aijbe-667	182	5	contact	contact	NOUN
aijbe-667	182	6	,	,	PUNCT
aijbe-667	182	7	responsiveness	responsiveness	NOUN
aijbe-667	182	8	,	,	PUNCT
aijbe-667	182	9	and	and	CCONJ
aijbe-667	182	10	compensation	compensation	NOUN
aijbe-667	182	11	.	.	PUNCT
aijbe-667	183	1	es	es	VERB
aijbe-667	183	2	-	-	PUNCT
aijbe-667	183	3	qual	qual	ADJ
aijbe-667	183	4	(	(	PUNCT
aijbe-667	183	5	and	and	CCONJ
aijbe-667	183	6	e	e	NOUN
aijbe-667	183	7	-	-	NOUN
aijbe-667	183	8	recs	recs	ADJ
aijbe-667	183	9	-	-	PUNCT
aijbe-667	183	10	qual	qual	ADJ
aijbe-667	183	11	)	)	PUNCT
aijbe-667	183	12	are	be	AUX
aijbe-667	183	13	only	only	ADV
aijbe-667	183	14	intended	intend	VERB
aijbe-667	183	15	to	to	PART
aijbe-667	183	16	evaluate	evaluate	VERB
aijbe-667	183	17	the	the	DET
aijbe-667	183	18	level	level	NOUN
aijbe-667	183	19	of	of	ADP
aijbe-667	183	20	service	service	NOUN
aijbe-667	183	21	provided	provide	VERB
aijbe-667	183	22	by	by	ADP
aijbe-667	183	23	websites	website	NOUN
aijbe-667	183	24	.	.	PUNCT
aijbe-667	184	1	2.3	2.3	NUM
aijbe-667	184	2	review	review	NOUN
aijbe-667	184	3	of	of	ADP
aijbe-667	184	4	empirical	empirical	ADJ
aijbe-667	184	5	studies	study	NOUN
aijbe-667	184	6	rita	rita	PROPN
aijbe-667	184	7	,	,	PUNCT
aijbe-667	184	8	oliveira	oliveira	PROPN
aijbe-667	184	9	,	,	PUNCT
aijbe-667	184	10	and	and	CCONJ
aijbe-667	184	11	farisa	farisa	NOUN
aijbe-667	184	12	(	(	PUNCT
aijbe-667	184	13	2019	2019	NUM
aijbe-667	184	14	)	)	PUNCT
aijbe-667	184	15	examined	examine	VERB
aijbe-667	184	16	the	the	DET
aijbe-667	184	17	impact	impact	NOUN
aijbe-667	184	18	of	of	ADP
aijbe-667	184	19	e	e	NOUN
aijbe-667	184	20	-	-	NOUN
aijbe-667	184	21	service	service	ADJ
aijbe-667	184	22	quality	quality	NOUN
aijbe-667	184	23	and	and	CCONJ
aijbe-667	184	24	customer	customer	NOUN
aijbe-667	184	25	satisfaction	satisfaction	NOUN
aijbe-667	184	26	on	on	ADP
aijbe-667	184	27	the	the	DET
aijbe-667	184	28	behavior	behavior	NOUN
aijbe-667	184	29	of	of	ADP
aijbe-667	184	30	online	online	ADJ
aijbe-667	184	31	customers	customer	NOUN
aijbe-667	184	32	in	in	ADP
aijbe-667	184	33	the	the	DET
aijbe-667	184	34	indonesian	indonesian	ADJ
aijbe-667	184	35	online	online	ADJ
aijbe-667	184	36	market	market	NOUN
aijbe-667	184	37	.	.	PUNCT
aijbe-667	185	1	building	build	VERB
aijbe-667	185	2	on	on	ADP
aijbe-667	185	3	prior	prior	ADJ
aijbe-667	185	4	research	research	NOUN
aijbe-667	185	5	on	on	ADP
aijbe-667	185	6	e	e	NOUN
aijbe-667	185	7	-	-	NOUN
aijbe-667	185	8	service	service	ADJ
aijbe-667	185	9	quality	quality	NOUN
aijbe-667	185	10	in	in	ADP
aijbe-667	185	11	online	online	ADJ
aijbe-667	185	12	purchasing	purchasing	NOUN
aijbe-667	185	13	,	,	PUNCT
aijbe-667	185	14	this	this	DET
aijbe-667	185	15	study	study	NOUN
aijbe-667	185	16	aimed	aim	VERB
aijbe-667	185	17	to	to	PART
aijbe-667	185	18	create	create	VERB
aijbe-667	185	19	new	new	ADJ
aijbe-667	185	20	knowledge	knowledge	NOUN
aijbe-667	185	21	to	to	PART
aijbe-667	185	22	better	well	ADV
aijbe-667	185	23	understand	understand	VERB
aijbe-667	185	24	the	the	DET
aijbe-667	185	25	most	most	ADV
aijbe-667	185	26	crucial	crucial	ADJ
aijbe-667	185	27	aspects	aspect	NOUN
aijbe-667	185	28	of	of	ADP
aijbe-667	185	29	eservice	eservice	ADJ
aijbe-667	185	30	quality	quality	NOUN
aijbe-667	185	31	that	that	PRON
aijbe-667	185	32	affect	affect	VERB
aijbe-667	185	33	customer	customer	NOUN
aijbe-667	185	34	happiness	happiness	NOUN
aijbe-667	185	35	,	,	PUNCT
aijbe-667	185	36	customer	customer	NOUN
aijbe-667	185	37	trust	trust	NOUN
aijbe-667	185	38	,	,	PUNCT
aijbe-667	185	39	and	and	CCONJ
aijbe-667	185	40	consumer	consumer	NOUN
aijbe-667	185	41	behavior	behavior	NOUN
aijbe-667	185	42	.	.	PUNCT
aijbe-667	186	1	this	this	DET
aijbe-667	186	2	study	study	NOUN
aijbe-667	186	3	focused	focus	VERB
aijbe-667	186	4	on	on	ADP
aijbe-667	186	5	four	four	NUM
aijbe-667	186	6	e	e	NOUN
aijbe-667	186	7	-	-	NOUN
aijbe-667	186	8	service	service	ADJ
aijbe-667	186	9	quality	quality	NOUN
aijbe-667	186	10	model	model	NOUN
aijbe-667	186	11	dimensions	dimension	NOUN
aijbe-667	186	12	that	that	PRON
aijbe-667	186	13	are	be	AUX
aijbe-667	186	14	better	well	ADJ
aijbe-667	186	15	at	at	ADP
aijbe-667	186	16	forecasting	forecast	VERB
aijbe-667	186	17	consumer	consumer	NOUN
aijbe-667	186	18	behavior	behavior	NOUN
aijbe-667	186	19	.	.	PUNCT
aijbe-667	187	1	this	this	DET
aijbe-667	187	2	study	study	NOUN
aijbe-667	187	3	examined	examine	VERB
aijbe-667	187	4	the	the	DET
aijbe-667	187	5	effects	effect	NOUN
aijbe-667	187	6	of	of	ADP
aijbe-667	187	7	both	both	DET
aijbe-667	187	8	customer	customer	NOUN
aijbe-667	187	9	trust	trust	NOUN
aijbe-667	187	10	and	and	CCONJ
aijbe-667	187	11	customer	customer	NOUN
aijbe-667	187	12	satisfaction	satisfaction	NOUN
aijbe-667	187	13	on	on	ADP
aijbe-667	187	14	consumer	consumer	NOUN
aijbe-667	187	15	actions	action	NOUN
aijbe-667	187	16	,	,	PUNCT
aijbe-667	187	17	including	include	VERB
aijbe-667	187	18	intention	intention	NOUN
aijbe-667	187	19	to	to	PART
aijbe-667	187	20	repurchase	repurchase	VERB
aijbe-667	187	21	,	,	PUNCT
aijbe-667	187	22	word	word	NOUN
aijbe-667	187	23	-	-	PUNCT
aijbe-667	187	24	of	of	ADP
aijbe-667	187	25	-	-	PUNCT
aijbe-667	187	26	mouth	mouth	NOUN
aijbe-667	187	27	marketing	marketing	NOUN
aijbe-667	187	28	,	,	PUNCT
aijbe-667	187	29	and	and	CCONJ
aijbe-667	187	30	website	website	NOUN
aijbe-667	187	31	revisit	revisit	NOUN
aijbe-667	187	32	.	.	PUNCT
aijbe-667	188	1	the	the	DET
aijbe-667	188	2	authors	author	NOUN
aijbe-667	188	3	anticipated	anticipate	VERB
aijbe-667	188	4	that	that	SCONJ
aijbe-667	188	5	the	the	DET
aijbe-667	188	6	outcome	outcome	NOUN
aijbe-667	188	7	will	will	AUX
aijbe-667	188	8	increase	increase	VERB
aijbe-667	188	9	the	the	DET
aijbe-667	188	10	understanding	understanding	NOUN
aijbe-667	188	11	of	of	ADP
aijbe-667	188	12	various	various	ADJ
aijbe-667	188	13	country	country	NOUN
aijbe-667	188	14	cultures	culture	NOUN
aijbe-667	188	15	in	in	ADP
aijbe-667	188	16	relation	relation	NOUN
aijbe-667	188	17	to	to	ADP
aijbe-667	188	18	various	various	ADJ
aijbe-667	188	19	e	e	NOUN
aijbe-667	188	20	-	-	NOUN
aijbe-667	188	21	service	service	ADJ
aijbe-667	188	22	quality	quality	NOUN
aijbe-667	188	23	features	feature	NOUN
aijbe-667	188	24	.	.	PUNCT
aijbe-667	189	1	structural	structural	ADJ
aijbe-667	189	2	equation	equation	NOUN
aijbe-667	189	3	modeling	modeling	NOUN
aijbe-667	189	4	was	be	AUX
aijbe-667	189	5	used	use	VERB
aijbe-667	189	6	to	to	PART
aijbe-667	189	7	test	test	VERB
aijbe-667	189	8	the	the	DET
aijbe-667	189	9	model	model	NOUN
aijbe-667	189	10	of	of	ADP
aijbe-667	189	11	the	the	DET
aijbe-667	189	12	study	study	NOUN
aijbe-667	189	13	,	,	PUNCT
aijbe-667	189	14	and	and	CCONJ
aijbe-667	189	15	data	datum	NOUN
aijbe-667	189	16	were	be	AUX
aijbe-667	189	17	generated	generate	VERB
aijbe-667	189	18	from	from	ADP
aijbe-667	189	19	a	a	DET
aijbe-667	189	20	survey	survey	NOUN
aijbe-667	189	21	of	of	ADP
aijbe-667	189	22	355	355	NUM
aijbe-667	189	23	online	online	ADJ
aijbe-667	189	24	consumers	consumer	NOUN
aijbe-667	189	25	in	in	ADP
aijbe-667	189	26	indonesia	indonesia	PROPN
aijbe-667	189	27	.	.	PUNCT
aijbe-667	190	1	the	the	DET
aijbe-667	190	2	analytical	analytical	ADJ
aijbe-667	190	3	findings	finding	NOUN
aijbe-667	190	4	demonstrated	demonstrate	VERB
aijbe-667	190	5	that	that	SCONJ
aijbe-667	190	6	the	the	DET
aijbe-667	190	7	entire	entire	ADJ
aijbe-667	190	8	quality	quality	NOUN
aijbe-667	190	9	of	of	ADP
aijbe-667	190	10	an	an	DET
aijbe-667	190	11	e	e	NOUN
aijbe-667	190	12	-	-	NOUN
aijbe-667	190	13	service	service	NOUN
aijbe-667	190	14	is	be	AUX
aijbe-667	190	15	influenced	influence	VERB
aijbe-667	190	16	by	by	ADP
aijbe-667	190	17	three	three	NUM
aijbe-667	190	18	dimensions	dimension	NOUN
aijbe-667	190	19	:	:	PUNCT
aijbe-667	190	20	website	website	NOUN
aijbe-667	190	21	design	design	NOUN
aijbe-667	190	22	,	,	PUNCT
aijbe-667	190	23	security	security	NOUN
aijbe-667	190	24	/	/	SYM
aijbe-667	190	25	privacy	privacy	NOUN
aijbe-667	190	26	,	,	PUNCT
aijbe-667	190	27	and	and	CCONJ
aijbe-667	190	28	fulfillment	fulfillment	NOUN
aijbe-667	190	29	.	.	PUNCT
aijbe-667	191	1	however	however	ADV
aijbe-667	191	2	,	,	PUNCT
aijbe-667	191	3	the	the	DET
aijbe-667	191	4	total	total	ADJ
aijbe-667	191	5	quality	quality	NOUN
aijbe-667	191	6	of	of	ADP
aijbe-667	191	7	e	e	NOUN
aijbe-667	191	8	-	-	NOUN
aijbe-667	191	9	services	service	NOUN
aijbe-667	191	10	was	be	AUX
aijbe-667	191	11	not	not	PART
aijbe-667	191	12	considerably	considerably	ADV
aijbe-667	191	13	influenced	influence	VERB
aijbe-667	191	14	by	by	ADP
aijbe-667	191	15	customer	customer	NOUN
aijbe-667	191	16	service	service	NOUN
aijbe-667	191	17	.	.	PUNCT
aijbe-667	192	1	customer	customer	NOUN
aijbe-667	192	2	behavior	behavior	NOUN
aijbe-667	192	3	and	and	CCONJ
aijbe-667	192	4	overall	overall	ADJ
aijbe-667	192	5	e	e	NOUN
aijbe-667	192	6	-	-	NOUN
aijbe-667	192	7	service	service	ADJ
aijbe-667	192	8	quality	quality	NOUN
aijbe-667	192	9	were	be	AUX
aijbe-667	192	10	highly	highly	ADV
aijbe-667	192	11	correlated	correlate	VERB
aijbe-667	192	12	.	.	PUNCT
aijbe-667	193	1	the	the	DET
aijbe-667	193	2	authors	author	NOUN
aijbe-667	193	3	recommend	recommend	VERB
aijbe-667	193	4	that	that	SCONJ
aijbe-667	193	5	when	when	SCONJ
aijbe-667	193	6	creating	create	VERB
aijbe-667	193	7	online	online	ADJ
aijbe-667	193	8	stores	store	NOUN
aijbe-667	193	9	,	,	PUNCT
aijbe-667	193	10	managers	manager	NOUN
aijbe-667	193	11	should	should	AUX
aijbe-667	193	12	carefully	carefully	ADV
aijbe-667	193	13	analyze	analyze	VERB
aijbe-667	193	14	the	the	DET
aijbe-667	193	15	characteristics	characteristic	NOUN
aijbe-667	193	16	of	of	ADP
aijbe-667	193	17	high	high	ADJ
aijbe-667	193	18	-	-	PUNCT
aijbe-667	193	19	quality	quality	NOUN
aijbe-667	193	20	e	e	NOUN
aijbe-667	193	21	-	-	NOUN
aijbe-667	193	22	services	service	NOUN
aijbe-667	193	23	.	.	PUNCT
aijbe-667	194	1	companies	company	NOUN
aijbe-667	194	2	should	should	AUX
aijbe-667	194	3	have	have	VERB
aijbe-667	194	4	a	a	DET
aijbe-667	194	5	great	great	ADJ
aijbe-667	194	6	website	website	NOUN
aijbe-667	194	7	design	design	NOUN
aijbe-667	194	8	with	with	ADP
aijbe-667	194	9	sufficient	sufficient	ADJ
aijbe-667	194	10	information	information	NOUN
aijbe-667	194	11	,	,	PUNCT
aijbe-667	194	12	appealing	appealing	ADJ
aijbe-667	194	13	visuals	visual	NOUN
aijbe-667	194	14	,	,	PUNCT
aijbe-667	194	15	simple	simple	ADJ
aijbe-667	194	16	payment	payment	NOUN
aijbe-667	194	17	options	option	NOUN
aijbe-667	194	18	,	,	PUNCT
aijbe-667	194	19	easy	easy	NOUN
aijbe-667	194	20	-	-	PUNCT
aijbe-667	194	21	to	to	ADP
aijbe-667	194	22	-	-	PUNCT
aijbe-667	194	23	read	read	NOUN
aijbe-667	194	24	text	text	NOUN
aijbe-667	194	25	,	,	PUNCT
aijbe-667	194	26	offers	offer	NOUN
aijbe-667	194	27	of	of	ADP
aijbe-667	194	28	discounts	discount	NOUN
aijbe-667	194	29	and/or	and/or	CCONJ
aijbe-667	194	30	promotions	promotion	NOUN
aijbe-667	194	31	,	,	PUNCT
aijbe-667	194	32	and	and	CCONJ
aijbe-667	194	33	quick	quick	ADJ
aijbe-667	194	34	loading	loading	NOUN
aijbe-667	194	35	speed	speed	NOUN
aijbe-667	194	36	to	to	PART
aijbe-667	194	37	deliver	deliver	VERB
aijbe-667	194	38	higher	high	ADJ
aijbe-667	194	39	service	service	NOUN
aijbe-667	194	40	quality	quality	NOUN
aijbe-667	194	41	.	.	PUNCT
aijbe-667	195	1	beyond	beyond	ADP
aijbe-667	195	2	that	that	PRON
aijbe-667	195	3	,	,	PUNCT
aijbe-667	195	4	businesses	business	NOUN
aijbe-667	195	5	must	must	AUX
aijbe-667	195	6	guarantee	guarantee	VERB
aijbe-667	195	7	timely	timely	ADJ
aijbe-667	195	8	delivery	delivery	NOUN
aijbe-667	195	9	and	and	CCONJ
aijbe-667	195	10	protect	protect	VERB
aijbe-667	195	11	the	the	DET
aijbe-667	195	12	privacy	privacy	NOUN
aijbe-667	195	13	and	and	CCONJ
aijbe-667	195	14	security	security	NOUN
aijbe-667	195	15	of	of	ADP
aijbe-667	195	16	client	client	NOUN
aijbe-667	195	17	data	datum	NOUN
aijbe-667	195	18	.	.	PUNCT
aijbe-667	196	1	managers	manager	NOUN
aijbe-667	196	2	should	should	AUX
aijbe-667	196	3	prioritize	prioritize	VERB
aijbe-667	196	4	website	website	NOUN
aijbe-667	196	5	fulfillment	fulfillment	NOUN
aijbe-667	196	6	security	security	NOUN
aijbe-667	196	7	and	and	CCONJ
aijbe-667	196	8	privacy	privacy	NOUN
aijbe-667	196	9	.	.	PUNCT
aijbe-667	197	1	to	to	PART
aijbe-667	197	2	produce	produce	VERB
aijbe-667	197	3	appealing	appealing	ADJ
aijbe-667	197	4	websites	website	NOUN
aijbe-667	197	5	,	,	PUNCT
aijbe-667	197	6	managers	manager	NOUN
aijbe-667	197	7	might	might	AUX
aijbe-667	197	8	employ	employ	VERB
aijbe-667	197	9	the	the	DET
aijbe-667	197	10	services	service	NOUN
aijbe-667	197	11	of	of	ADP
aijbe-667	197	12	a	a	DET
aijbe-667	197	13	website	website	NOUN
aijbe-667	197	14	designer	designer	NOUN
aijbe-667	197	15	.	.	PUNCT
aijbe-667	198	1	managers	manager	NOUN
aijbe-667	198	2	must	must	AUX
aijbe-667	198	3	ensure	ensure	VERB
aijbe-667	198	4	that	that	SCONJ
aijbe-667	198	5	the	the	DET
aijbe-667	198	6	product	product	NOUN
aijbe-667	198	7	is	be	AUX
aijbe-667	198	8	delivered	deliver	VERB
aijbe-667	198	9	in	in	ADP
aijbe-667	198	10	good	good	ADJ
aijbe-667	198	11	condition	condition	NOUN
aijbe-667	198	12	and	and	CCONJ
aijbe-667	198	13	on	on	ADP
aijbe-667	198	14	schedule	schedule	NOUN
aijbe-667	198	15	because	because	SCONJ
aijbe-667	198	16	fulfillment	fulfillment	NOUN
aijbe-667	198	17	has	have	VERB
aijbe-667	198	18	the	the	DET
aijbe-667	198	19	greatest	great	ADJ
aijbe-667	198	20	impact	impact	NOUN
aijbe-667	198	21	on	on	ADP
aijbe-667	198	22	total	total	ADJ
aijbe-667	198	23	service	service	NOUN
aijbe-667	198	24	quality	quality	NOUN
aijbe-667	198	25	.	.	PUNCT
aijbe-667	199	1	it	it	PRON
aijbe-667	199	2	would	would	AUX
aijbe-667	199	3	be	be	AUX
aijbe-667	199	4	a	a	DET
aijbe-667	199	5	good	good	ADJ
aijbe-667	199	6	idea	idea	NOUN
aijbe-667	199	7	to	to	PART
aijbe-667	199	8	form	form	VERB
aijbe-667	199	9	alliances	alliance	NOUN
aijbe-667	199	10	with	with	ADP
aijbe-667	199	11	various	various	ADJ
aijbe-667	199	12	delivery	delivery	NOUN
aijbe-667	199	13	courier	courier	NOUN
aijbe-667	199	14	firms	firm	NOUN
aijbe-667	199	15	and	and	CCONJ
aijbe-667	199	16	allow	allow	VERB
aijbe-667	199	17	customers	customer	NOUN
aijbe-667	199	18	to	to	PART
aijbe-667	199	19	select	select	VERB
aijbe-667	199	20	the	the	DET
aijbe-667	199	21	one	one	NOUN
aijbe-667	199	22	they	they	PRON
aijbe-667	199	23	prefer	prefer	VERB
aijbe-667	199	24	.	.	PUNCT
aijbe-667	200	1	to	to	PART
aijbe-667	200	2	avoid	avoid	VERB
aijbe-667	200	3	damaging	damage	VERB
aijbe-667	200	4	consumer	consumer	NOUN
aijbe-667	200	5	satisfaction	satisfaction	NOUN
aijbe-667	200	6	and	and	CCONJ
aijbe-667	200	7	trust	trust	NOUN
aijbe-667	200	8	,	,	PUNCT
aijbe-667	200	9	managers	manager	NOUN
aijbe-667	200	10	should	should	AUX
aijbe-667	200	11	make	make	VERB
aijbe-667	200	12	agreements	agreement	NOUN
aijbe-667	200	13	with	with	ADP
aijbe-667	200	14	delivery	delivery	NOUN
aijbe-667	200	15	providers	provider	NOUN
aijbe-667	200	16	regarding	regard	VERB
aijbe-667	200	17	who	who	PRON
aijbe-667	200	18	is	be	AUX
aijbe-667	200	19	accountable	accountable	ADJ
aijbe-667	200	20	for	for	ADP
aijbe-667	200	21	damage	damage	NOUN
aijbe-667	200	22	if	if	SCONJ
aijbe-667	200	23	products	product	NOUN
aijbe-667	200	24	are	be	AUX
aijbe-667	200	25	damaged	damage	VERB
aijbe-667	200	26	during	during	ADP
aijbe-667	200	27	delivery	delivery	NOUN
aijbe-667	200	28	.	.	PUNCT
aijbe-667	201	1	managers	manager	NOUN
aijbe-667	201	2	should	should	AUX
aijbe-667	201	3	include	include	VERB
aijbe-667	201	4	it	it	PRON
aijbe-667	201	5	in	in	ADP
aijbe-667	201	6	their	their	PRON
aijbe-667	201	7	marketing	marketing	NOUN
aijbe-667	201	8	plan	plan	NOUN
aijbe-667	201	9	because	because	SCONJ
aijbe-667	201	10	customer	customer	NOUN
aijbe-667	201	11	satisfaction	satisfaction	NOUN
aijbe-667	201	12	and	and	CCONJ
aijbe-667	201	13	trust	trust	NOUN
aijbe-667	201	14	have	have	VERB
aijbe-667	201	15	a	a	DET
aijbe-667	201	16	significant	significant	ADJ
aijbe-667	201	17	impact	impact	NOUN
aijbe-667	201	18	on	on	ADP
aijbe-667	201	19	consumer	consumer	NOUN
aijbe-667	201	20	behavior	behavior	NOUN
aijbe-667	201	21	.	.	PUNCT
aijbe-667	202	1	on	on	ADP
aijbe-667	202	2	their	their	PRON
aijbe-667	202	3	websites	website	NOUN
aijbe-667	202	4	,	,	PUNCT
aijbe-667	202	5	online	online	ADJ
aijbe-667	202	6	stores	store	NOUN
aijbe-667	202	7	typically	typically	ADV
aijbe-667	202	8	have	have	VERB
aijbe-667	202	9	feedback	feedback	NOUN
aijbe-667	202	10	sections	section	NOUN
aijbe-667	202	11	.	.	PUNCT
aijbe-667	203	1	by	by	ADP
aijbe-667	203	2	allowing	allow	VERB
aijbe-667	203	3	customers	customer	NOUN
aijbe-667	203	4	to	to	PART
aijbe-667	203	5	"	"	PUNCT
aijbe-667	203	6	share	share	VERB
aijbe-667	203	7	feedback	feedback	NOUN
aijbe-667	203	8	with	with	ADP
aijbe-667	203	9	friends	friend	NOUN
aijbe-667	203	10	,	,	PUNCT
aijbe-667	203	11	"	"	PUNCT
aijbe-667	203	12	a	a	DET
aijbe-667	203	13	business	business	NOUN
aijbe-667	203	14	can	can	AUX
aijbe-667	203	15	encourage	encourage	VERB
aijbe-667	203	16	word	word	NOUN
aijbe-667	203	17	of	of	ADP
aijbe-667	203	18	mouth	mouth	NOUN
aijbe-667	203	19	(	(	PUNCT
aijbe-667	203	20	wom	wom	PROPN
aijbe-667	203	21	)	)	PUNCT
aijbe-667	203	22	.	.	PUNCT
aijbe-667	204	1	customers	customer	NOUN
aijbe-667	204	2	can	can	AUX
aijbe-667	204	3	leave	leave	VERB
aijbe-667	204	4	feedback	feedback	NOUN
aijbe-667	204	5	on	on	ADP
aijbe-667	204	6	the	the	DET
aijbe-667	204	7	online	online	ADJ
aijbe-667	204	8	store	store	NOUN
aijbe-667	204	9	website	website	NOUN
aijbe-667	204	10	after	after	ADP
aijbe-667	204	11	receiving	receive	VERB
aijbe-667	204	12	the	the	DET
aijbe-667	204	13	purchased	purchase	VERB
aijbe-667	204	14	goods	good	NOUN
aijbe-667	204	15	.	.	PUNCT
aijbe-667	205	1	customers	customer	NOUN
aijbe-667	205	2	might	might	AUX
aijbe-667	205	3	use	use	VERB
aijbe-667	205	4	wom	wom	NOUN
aijbe-667	205	5	to	to	PART
aijbe-667	205	6	spread	spread	VERB
aijbe-667	205	7	the	the	DET
aijbe-667	205	8	word	word	NOUN
aijbe-667	205	9	about	about	ADP
aijbe-667	205	10	their	their	PRON
aijbe-667	205	11	positive	positive	ADJ
aijbe-667	205	12	experiences	experience	NOUN
aijbe-667	205	13	.	.	PUNCT
aijbe-667	206	1	small	small	ADJ
aijbe-667	206	2	incentives	incentive	NOUN
aijbe-667	206	3	,	,	PUNCT
aijbe-667	206	4	such	such	ADJ
aijbe-667	206	5	as	as	ADP
aijbe-667	206	6	special	special	ADJ
aijbe-667	206	7	discounts	discount	NOUN
aijbe-667	206	8	on	on	ADP
aijbe-667	206	9	the	the	DET
aijbe-667	206	10	next	next	ADJ
aijbe-667	206	11	purchase	purchase	NOUN
aijbe-667	206	12	,	,	PUNCT
aijbe-667	206	13	may	may	AUX
aijbe-667	206	14	motivate	motivate	VERB
aijbe-667	206	15	customers	customer	NOUN
aijbe-667	206	16	to	to	PART
aijbe-667	206	17	tell	tell	VERB
aijbe-667	206	18	others	other	NOUN
aijbe-667	206	19	about	about	ADP
aijbe-667	206	20	their	their	PRON
aijbe-667	206	21	positive	positive	ADJ
aijbe-667	206	22	shopping	shopping	NOUN
aijbe-667	206	23	experiences	experience	NOUN
aijbe-667	206	24	,	,	PUNCT
aijbe-667	206	25	which	which	PRON
aijbe-667	206	26	can	can	AUX
aijbe-667	206	27	inspire	inspire	VERB
aijbe-667	206	28	more	more	ADJ
aijbe-667	206	29	people	people	NOUN
aijbe-667	206	30	to	to	PART
aijbe-667	206	31	visit	visit	VERB
aijbe-667	206	32	an	an	DET
aijbe-667	206	33	online	online	ADJ
aijbe-667	206	34	retailer	retailer	NOUN
aijbe-667	206	35	’s	’s	PART
aijbe-667	206	36	store	store	NOUN
aijbe-667	206	37	.	.	PUNCT
aijbe-667	207	1	to	to	PART
aijbe-667	207	2	ensure	ensure	VERB
aijbe-667	207	3	that	that	SCONJ
aijbe-667	207	4	the	the	DET
aijbe-667	207	5	measurement	measurement	NOUN
aijbe-667	207	6	performs	perform	VERB
aijbe-667	207	7	equally	equally	ADV
aijbe-667	207	8	well	well	ADV
aijbe-667	207	9	across	across	ADP
aijbe-667	207	10	all	all	DET
aijbe-667	207	11	product	product	NOUN
aijbe-667	207	12	segments	segment	NOUN
aijbe-667	207	13	and/or	and/or	CCONJ
aijbe-667	207	14	industries	industry	NOUN
aijbe-667	207	15	,	,	PUNCT
aijbe-667	207	16	they	they	PRON
aijbe-667	207	17	recommended	recommend	VERB
aijbe-667	207	18	that	that	SCONJ
aijbe-667	207	19	future	future	ADJ
aijbe-667	207	20	research	research	NOUN
aijbe-667	207	21	should	should	AUX
aijbe-667	207	22	consider	consider	VERB
aijbe-667	207	23	these	these	DET
aijbe-667	207	24	factors	factor	NOUN
aijbe-667	207	25	.	.	PUNCT
aijbe-667	208	1	future	future	ADJ
aijbe-667	208	2	studies	study	NOUN
aijbe-667	208	3	might	might	AUX
aijbe-667	208	4	also	also	ADV
aijbe-667	208	5	employ	employ	VERB
aijbe-667	208	6	various	various	ADJ
aijbe-667	208	7	approaches	approach	NOUN
aijbe-667	208	8	,	,	PUNCT
aijbe-667	208	9	including	include	VERB
aijbe-667	208	10	focus	focus	NOUN
aijbe-667	208	11	groups	group	NOUN
aijbe-667	208	12	and	and	CCONJ
aijbe-667	208	13	interviews	interview	NOUN
aijbe-667	208	14	.	.	PUNCT
aijbe-667	209	1	a	a	DET
aijbe-667	209	2	similar	similar	ADJ
aijbe-667	209	3	study	study	NOUN
aijbe-667	209	4	was	be	AUX
aijbe-667	209	5	conducted	conduct	VERB
aijbe-667	209	6	in	in	ADP
aijbe-667	209	7	indonesia	indonesia	PROPN
aijbe-667	209	8	by	by	ADP
aijbe-667	209	9	fitriani	fitriani	PROPN
aijbe-667	209	10	,	,	PUNCT
aijbe-667	209	11	hasbi	hasbi	NOUN
aijbe-667	209	12	,	,	PUNCT
aijbe-667	209	13	prada	prada	NOUN
aijbe-667	209	14	,	,	PUNCT
aijbe-667	209	15	wijaksana	wijaksana	ADJ
aijbe-667	209	16	,	,	PUNCT
aijbe-667	209	17	and	and	CCONJ
aijbe-667	209	18	kartawinata	kartawinata	PROPN
aijbe-667	209	19	(	(	PUNCT
aijbe-667	209	20	2022	2022	NUM
aijbe-667	209	21	)	)	PUNCT
aijbe-667	209	22	to	to	PART
aijbe-667	209	23	investigate	investigate	VERB
aijbe-667	209	24	the	the	DET
aijbe-667	209	25	effect	effect	NOUN
aijbe-667	209	26	of	of	ADP
aijbe-667	209	27	electronic	electronic	ADJ
aijbe-667	209	28	service	service	NOUN
aijbe-667	209	29	quality	quality	NOUN
aijbe-667	209	30	and	and	CCONJ
aijbe-667	209	31	customer	customer	NOUN
aijbe-667	209	32	satisfaction	satisfaction	NOUN
aijbe-667	209	33	on	on	ADP
aijbe-667	209	34	customer	customer	NOUN
aijbe-667	209	35	loyalty	loyalty	NOUN
aijbe-667	209	36	.	.	PUNCT
aijbe-667	210	1	slovin	slovin	PROPN
aijbe-667	210	2	’s	’s	PART
aijbe-667	210	3	formular	formular	NOUN
aijbe-667	210	4	was	be	AUX
aijbe-667	210	5	used	use	VERB
aijbe-667	210	6	.	.	PUNCT
aijbe-667	211	1	following	follow	VERB
aijbe-667	211	2	the	the	DET
aijbe-667	211	3	research	research	NOUN
aijbe-667	211	4	’s	’s	PART
aijbe-667	211	5	context	context	NOUN
aijbe-667	211	6	,	,	PUNCT
aijbe-667	211	7	problem	problem	NOUN
aijbe-667	211	8	formulation	formulation	NOUN
aijbe-667	211	9	,	,	PUNCT
aijbe-667	211	10	and	and	CCONJ
aijbe-667	211	11	theory	theory	NOUN
aijbe-667	211	12	,	,	PUNCT
aijbe-667	211	13	this	this	DET
aijbe-667	211	14	study	study	NOUN
aijbe-667	211	15	employed	employ	VERB
aijbe-667	211	16	quantitative	quantitative	ADJ
aijbe-667	211	17	methods	method	NOUN
aijbe-667	211	18	,	,	PUNCT
aijbe-667	211	19	which	which	PRON
aijbe-667	211	20	are	be	AUX
aijbe-667	211	21	positivist	positivist	ADJ
aijbe-667	211	22	-	-	PUNCT
aijbe-667	211	23	based	base	VERB
aijbe-667	211	24	research	research	NOUN
aijbe-667	211	25	techniques	technique	NOUN
aijbe-667	211	26	used	use	VERB
aijbe-667	211	27	to	to	PART
aijbe-667	211	28	evaluate	evaluate	VERB
aijbe-667	211	29	particular	particular	ADJ
aijbe-667	211	30	populations	population	NOUN
aijbe-667	211	31	or	or	CCONJ
aijbe-667	211	32	aniefiok	aniefiok	NOUN
aijbe-667	211	33	okon	okon	PROPN
aijbe-667	211	34	akpan	akpan	PROPN
aijbe-667	211	35	and	and	CCONJ
aijbe-667	211	36	aniebiet	aniebiet	PROPN
aijbe-667	211	37	etuk	etuk	NOUN
aijbe-667	211	38	(	(	PUNCT
aijbe-667	211	39	2024	2024	NUM
aijbe-667	211	40	)	)	PUNCT
aijbe-667	211	41	8	8	NUM
aijbe-667	211	42	american	american	ADJ
aijbe-667	211	43	interdisciplinary	interdisciplinary	ADJ
aijbe-667	211	44	journal	journal	NOUN
aijbe-667	211	45	of	of	ADP
aijbe-667	211	46	business	business	NOUN
aijbe-667	211	47	and	and	CCONJ
aijbe-667	211	48	economics	economic	NOUN
aijbe-667	211	49	|	|	ADV
aijbe-667	211	50	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	211	51	samples	sample	NOUN
aijbe-667	211	52	and	and	CCONJ
aijbe-667	211	53	to	to	PART
aijbe-667	211	54	test	test	VERB
aijbe-667	211	55	established	establish	VERB
aijbe-667	211	56	hypotheses	hypothesis	NOUN
aijbe-667	211	57	.	.	PUNCT
aijbe-667	212	1	all	all	DET
aijbe-667	212	2	indonesians	indonesian	NOUN
aijbe-667	212	3	who	who	PRON
aijbe-667	212	4	have	have	AUX
aijbe-667	212	5	used	use	VERB
aijbe-667	212	6	or	or	CCONJ
aijbe-667	212	7	are	be	AUX
aijbe-667	212	8	now	now	ADV
aijbe-667	212	9	using	use	VERB
aijbe-667	212	10	the	the	DET
aijbe-667	212	11	zalora	zalora	PROPN
aijbe-667	212	12	application	application	NOUN
aijbe-667	212	13	and	and	CCONJ
aijbe-667	212	14	who	who	PRON
aijbe-667	212	15	have	have	AUX
aijbe-667	212	16	encountered	encounter	VERB
aijbe-667	212	17	difficulties	difficulty	NOUN
aijbe-667	212	18	while	while	SCONJ
aijbe-667	212	19	transacting	transact	VERB
aijbe-667	212	20	on	on	ADP
aijbe-667	212	21	zalora	zalora	PROPN
aijbe-667	212	22	comprised	comprise	VERB
aijbe-667	212	23	the	the	DET
aijbe-667	212	24	study	study	NOUN
aijbe-667	212	25	population	population	NOUN
aijbe-667	212	26	.	.	PUNCT
aijbe-667	213	1	a	a	DET
aijbe-667	213	2	nonprobability	nonprobability	NOUN
aijbe-667	213	3	sampling	sampling	NOUN
aijbe-667	213	4	method	method	NOUN
aijbe-667	213	5	,	,	PUNCT
aijbe-667	213	6	specifically	specifically	ADV
aijbe-667	213	7	purposive	purposive	ADJ
aijbe-667	213	8	sampling	sampling	NOUN
aijbe-667	213	9	,	,	PUNCT
aijbe-667	213	10	was	be	AUX
aijbe-667	213	11	used	use	VERB
aijbe-667	213	12	in	in	ADP
aijbe-667	213	13	this	this	DET
aijbe-667	213	14	investigation	investigation	NOUN
aijbe-667	213	15	to	to	PART
aijbe-667	213	16	obtain	obtain	VERB
aijbe-667	213	17	primary	primary	ADJ
aijbe-667	213	18	data	datum	NOUN
aijbe-667	213	19	from	from	ADP
aijbe-667	213	20	165	165	NUM
aijbe-667	213	21	respondents	respondent	NOUN
aijbe-667	213	22	.	.	PUNCT
aijbe-667	214	1	the	the	DET
aijbe-667	214	2	partial	partial	ADJ
aijbe-667	214	3	least	least	ADJ
aijbe-667	214	4	square	square	ADJ
aijbe-667	214	5	variant	variant	NOUN
aijbe-667	214	6	of	of	ADP
aijbe-667	214	7	the	the	DET
aijbe-667	214	8	structural	structural	ADJ
aijbe-667	214	9	equation	equation	NOUN
aijbe-667	214	10	modeling	modeling	NOUN
aijbe-667	214	11	was	be	AUX
aijbe-667	214	12	used	use	VERB
aijbe-667	214	13	for	for	ADP
aijbe-667	214	14	analysis	analysis	NOUN
aijbe-667	214	15	.	.	PUNCT
aijbe-667	215	1	this	this	DET
aijbe-667	215	2	study	study	NOUN
aijbe-667	215	3	found	find	VERB
aijbe-667	215	4	that	that	SCONJ
aijbe-667	215	5	service	service	NOUN
aijbe-667	215	6	quality	quality	NOUN
aijbe-667	215	7	has	have	VERB
aijbe-667	215	8	a	a	DET
aijbe-667	215	9	significant	significant	ADJ
aijbe-667	215	10	impact	impact	NOUN
aijbe-667	215	11	on	on	ADP
aijbe-667	215	12	e	e	NOUN
aijbe-667	215	13	-	-	NOUN
aijbe-667	215	14	customer	customer	ADJ
aijbe-667	215	15	satisfaction	satisfaction	NOUN
aijbe-667	215	16	levels	level	NOUN
aijbe-667	215	17	.	.	PUNCT
aijbe-667	216	1	the	the	DET
aijbe-667	216	2	correlation	correlation	NOUN
aijbe-667	216	3	indicates	indicate	VERB
aijbe-667	216	4	that	that	SCONJ
aijbe-667	216	5	when	when	SCONJ
aijbe-667	216	6	the	the	DET
aijbe-667	216	7	quality	quality	NOUN
aijbe-667	216	8	of	of	ADP
aijbe-667	216	9	e	e	NOUN
aijbe-667	216	10	-	-	NOUN
aijbe-667	216	11	services	service	NOUN
aijbe-667	216	12	increases	increase	NOUN
aijbe-667	216	13	,	,	PUNCT
aijbe-667	216	14	e	e	NOUN
aijbe-667	216	15	-	-	NOUN
aijbe-667	216	16	customer	customer	ADJ
aijbe-667	216	17	satisfaction	satisfaction	NOUN
aijbe-667	216	18	also	also	ADV
aijbe-667	216	19	increases	increase	VERB
aijbe-667	216	20	.	.	PUNCT
aijbe-667	217	1	the	the	DET
aijbe-667	217	2	study	study	NOUN
aijbe-667	217	3	also	also	ADV
aijbe-667	217	4	revealed	reveal	VERB
aijbe-667	217	5	that	that	SCONJ
aijbe-667	217	6	e	e	NOUN
aijbe-667	217	7	-	-	NOUN
aijbe-667	217	8	customer	customer	ADJ
aijbe-667	217	9	satisfaction	satisfaction	NOUN
aijbe-667	217	10	impacts	impact	NOUN
aijbe-667	217	11	how	how	SCONJ
aijbe-667	217	12	loyal	loyal	ADJ
aijbe-667	217	13	e	e	NOUN
aijbe-667	217	14	-	-	NOUN
aijbe-667	217	15	customers	customer	NOUN
aijbe-667	217	16	are	be	AUX
aijbe-667	217	17	.	.	PUNCT
aijbe-667	218	1	positive	positive	ADJ
aijbe-667	218	2	correlations	correlation	NOUN
aijbe-667	218	3	indicate	indicate	VERB
aijbe-667	218	4	that	that	SCONJ
aijbe-667	218	5	when	when	SCONJ
aijbe-667	218	6	satisfaction	satisfaction	NOUN
aijbe-667	218	7	increases	increase	NOUN
aijbe-667	218	8	,	,	PUNCT
aijbe-667	218	9	e	e	NOUN
aijbe-667	218	10	-	-	NOUN
aijbe-667	218	11	customer	customer	NOUN
aijbe-667	218	12	loyalty	loyalty	NOUN
aijbe-667	218	13	also	also	ADV
aijbe-667	218	14	increases	increase	VERB
aijbe-667	218	15	.	.	PUNCT
aijbe-667	219	1	the	the	DET
aijbe-667	219	2	results	result	NOUN
aijbe-667	219	3	also	also	ADV
aijbe-667	219	4	showed	show	VERB
aijbe-667	219	5	that	that	SCONJ
aijbe-667	219	6	e	e	NOUN
aijbe-667	219	7	-	-	ADJ
aijbe-667	219	8	service	service	ADJ
aijbe-667	219	9	quality	quality	NOUN
aijbe-667	219	10	has	have	VERB
aijbe-667	219	11	an	an	DET
aijbe-667	219	12	indirect	indirect	ADJ
aijbe-667	219	13	influence	influence	NOUN
aijbe-667	219	14	on	on	ADP
aijbe-667	219	15	customer	customer	NOUN
aijbe-667	219	16	loyalty	loyalty	NOUN
aijbe-667	219	17	through	through	ADP
aijbe-667	219	18	customer	customer	NOUN
aijbe-667	219	19	satisfaction	satisfaction	NOUN
aijbe-667	219	20	.	.	PUNCT
aijbe-667	220	1	based	base	VERB
aijbe-667	220	2	on	on	ADP
aijbe-667	220	3	these	these	DET
aijbe-667	220	4	outcomes	outcome	NOUN
aijbe-667	220	5	,	,	PUNCT
aijbe-667	220	6	the	the	DET
aijbe-667	220	7	authors	author	NOUN
aijbe-667	220	8	recommended	recommend	VERB
aijbe-667	220	9	that	that	SCONJ
aijbe-667	220	10	crucial	crucial	ADJ
aijbe-667	220	11	attention	attention	NOUN
aijbe-667	220	12	should	should	AUX
aijbe-667	220	13	be	be	AUX
aijbe-667	220	14	paid	pay	VERB
aijbe-667	220	15	to	to	ADP
aijbe-667	220	16	the	the	DET
aijbe-667	220	17	level	level	NOUN
aijbe-667	220	18	of	of	ADP
aijbe-667	220	19	e	e	NOUN
aijbe-667	220	20	-	-	NOUN
aijbe-667	220	21	service	service	ADJ
aijbe-667	220	22	quality	quality	NOUN
aijbe-667	220	23	that	that	PRON
aijbe-667	220	24	the	the	DET
aijbe-667	220	25	zalora	zalora	PROPN
aijbe-667	220	26	application	application	NOUN
aijbe-667	220	27	possesses	possesse	NOUN
aijbe-667	220	28	.	.	PUNCT
aijbe-667	221	1	in	in	ADP
aijbe-667	221	2	addition	addition	NOUN
aijbe-667	221	3	,	,	PUNCT
aijbe-667	221	4	attention	attention	NOUN
aijbe-667	221	5	should	should	AUX
aijbe-667	221	6	be	be	AUX
aijbe-667	221	7	given	give	VERB
aijbe-667	221	8	to	to	ADP
aijbe-667	221	9	how	how	SCONJ
aijbe-667	221	10	much	much	ADJ
aijbe-667	221	11	the	the	DET
aijbe-667	221	12	zalora	zalora	PROPN
aijbe-667	221	13	application	application	NOUN
aijbe-667	221	14	has	have	AUX
aijbe-667	221	15	contributed	contribute	VERB
aijbe-667	221	16	to	to	ADP
aijbe-667	221	17	e	e	NOUN
aijbe-667	221	18	-	-	NOUN
aijbe-667	221	19	customer	customer	ADJ
aijbe-667	221	20	happiness	happiness	NOUN
aijbe-667	221	21	.	.	PUNCT
aijbe-667	222	1	purnamasari	purnamasari	PROPN
aijbe-667	222	2	(	(	PUNCT
aijbe-667	222	3	2022	2022	NUM
aijbe-667	222	4	)	)	PUNCT
aijbe-667	222	5	was	be	AUX
aijbe-667	222	6	another	another	DET
aijbe-667	222	7	study	study	NOUN
aijbe-667	222	8	aimed	aim	VERB
aijbe-667	222	9	at	at	ADP
aijbe-667	222	10	determining	determine	VERB
aijbe-667	222	11	how	how	SCONJ
aijbe-667	222	12	service	service	NOUN
aijbe-667	222	13	quality	quality	NOUN
aijbe-667	222	14	,	,	PUNCT
aijbe-667	222	15	customer	customer	NOUN
aijbe-667	222	16	satisfaction	satisfaction	NOUN
aijbe-667	222	17	,	,	PUNCT
aijbe-667	222	18	and	and	CCONJ
aijbe-667	222	19	customer	customer	NOUN
aijbe-667	222	20	trust	trust	NOUN
aijbe-667	222	21	affect	affect	VERB
aijbe-667	222	22	customer	customer	NOUN
aijbe-667	222	23	loyalty	loyalty	NOUN
aijbe-667	222	24	in	in	ADP
aijbe-667	222	25	the	the	DET
aijbe-667	222	26	indonesian	indonesian	ADJ
aijbe-667	222	27	online	online	ADJ
aijbe-667	222	28	retail	retail	ADJ
aijbe-667	222	29	environment	environment	NOUN
aijbe-667	222	30	.	.	PUNCT
aijbe-667	223	1	the	the	DET
aijbe-667	223	2	study	study	NOUN
aijbe-667	223	3	was	be	AUX
aijbe-667	223	4	motivated	motivate	VERB
aijbe-667	223	5	by	by	ADP
aijbe-667	223	6	the	the	DET
aijbe-667	223	7	fact	fact	NOUN
aijbe-667	223	8	that	that	SCONJ
aijbe-667	223	9	it	it	PRON
aijbe-667	223	10	is	be	AUX
aijbe-667	223	11	more	more	ADV
aijbe-667	223	12	difficult	difficult	ADJ
aijbe-667	223	13	to	to	PART
aijbe-667	223	14	build	build	VERB
aijbe-667	223	15	consumer	consumer	NOUN
aijbe-667	223	16	loyalty	loyalty	NOUN
aijbe-667	223	17	in	in	ADP
aijbe-667	223	18	an	an	DET
aijbe-667	223	19	online	online	ADJ
aijbe-667	223	20	business	business	NOUN
aijbe-667	223	21	environment	environment	NOUN
aijbe-667	223	22	than	than	ADP
aijbe-667	223	23	in	in	ADP
aijbe-667	223	24	an	an	DET
aijbe-667	223	25	offline	offline	ADJ
aijbe-667	223	26	one	one	NOUN
aijbe-667	223	27	.	.	PUNCT
aijbe-667	224	1	this	this	DET
aijbe-667	224	2	study	study	NOUN
aijbe-667	224	3	used	use	VERB
aijbe-667	224	4	parasuraman	parasuraman	NOUN
aijbe-667	224	5	,	,	PUNCT
aijbe-667	224	6	zeithaml	zeithaml	PROPN
aijbe-667	224	7	,	,	PUNCT
aijbe-667	224	8	and	and	CCONJ
aijbe-667	224	9	malhotra	malhotra	PROPN
aijbe-667	224	10	’s	’s	PART
aijbe-667	224	11	(	(	PUNCT
aijbe-667	224	12	2005	2005	NUM
aijbe-667	224	13	)	)	PUNCT
aijbe-667	225	1	e	e	NOUN
aijbe-667	225	2	-	-	NOUN
aijbe-667	225	3	service	service	ADJ
aijbe-667	225	4	quality	quality	NOUN
aijbe-667	225	5	scale	scale	NOUN
aijbe-667	225	6	,	,	PUNCT
aijbe-667	225	7	which	which	PRON
aijbe-667	225	8	includes	include	VERB
aijbe-667	225	9	four	four	NUM
aijbe-667	225	10	dimensions	dimension	NOUN
aijbe-667	225	11	:	:	PUNCT
aijbe-667	225	12	efficacy	efficacy	NOUN
aijbe-667	225	13	,	,	PUNCT
aijbe-667	225	14	system	system	NOUN
aijbe-667	225	15	availabilityfulfillment	availabilityfulfillment	NOUN
aijbe-667	225	16	and	and	CCONJ
aijbe-667	225	17	privacy	privacy	NOUN
aijbe-667	225	18	.	.	PUNCT
aijbe-667	226	1	the	the	DET
aijbe-667	226	2	questionnaire	questionnaire	NOUN
aijbe-667	226	3	was	be	AUX
aijbe-667	226	4	used	use	VERB
aijbe-667	226	5	together	together	ADV
aijbe-667	226	6	with	with	ADP
aijbe-667	226	7	a	a	DET
aijbe-667	226	8	convenience	convenience	NOUN
aijbe-667	226	9	sampling	sample	VERB
aijbe-667	226	10	technique	technique	NOUN
aijbe-667	226	11	to	to	PART
aijbe-667	226	12	collect	collect	VERB
aijbe-667	226	13	primary	primary	ADJ
aijbe-667	226	14	data	datum	NOUN
aijbe-667	226	15	from	from	ADP
aijbe-667	226	16	480	480	NUM
aijbe-667	226	17	online	online	ADJ
aijbe-667	226	18	shoppers	shopper	NOUN
aijbe-667	226	19	in	in	ADP
aijbe-667	226	20	bandung	bandung	PROPN
aijbe-667	226	21	who	who	PRON
aijbe-667	226	22	had	have	AUX
aijbe-667	226	23	completed	complete	VERB
aijbe-667	226	24	at	at	ADP
aijbe-667	226	25	least	least	ADV
aijbe-667	226	26	one	one	NUM
aijbe-667	226	27	transaction	transaction	NOUN
aijbe-667	226	28	online	online	ADV
aijbe-667	226	29	in	in	ADP
aijbe-667	226	30	the	the	DET
aijbe-667	226	31	previous	previous	ADJ
aijbe-667	226	32	two	two	NUM
aijbe-667	226	33	months	month	NOUN
aijbe-667	226	34	.	.	PUNCT
aijbe-667	227	1	the	the	DET
aijbe-667	227	2	partial	partial	ADJ
aijbe-667	227	3	least	least	ADJ
aijbe-667	227	4	squares	square	NOUN
aijbe-667	227	5	technique	technique	NOUN
aijbe-667	227	6	of	of	ADP
aijbe-667	227	7	structural	structural	ADJ
aijbe-667	227	8	equation	equation	NOUN
aijbe-667	227	9	modeling	modeling	NOUN
aijbe-667	227	10	was	be	AUX
aijbe-667	227	11	used	use	VERB
aijbe-667	227	12	to	to	PART
aijbe-667	227	13	analyze	analyze	VERB
aijbe-667	227	14	the	the	DET
aijbe-667	227	15	data	datum	NOUN
aijbe-667	227	16	gathered	gather	VERB
aijbe-667	227	17	.	.	PUNCT
aijbe-667	228	1	the	the	DET
aijbe-667	228	2	outcomes	outcome	NOUN
aijbe-667	228	3	showed	show	VERB
aijbe-667	228	4	that	that	SCONJ
aijbe-667	228	5	e	e	NOUN
aijbe-667	228	6	-	-	NOUN
aijbe-667	228	7	service	service	ADJ
aijbe-667	228	8	quality	quality	NOUN
aijbe-667	228	9	directly	directly	ADV
aijbe-667	228	10	influences	influence	VERB
aijbe-667	228	11	e	e	NOUN
aijbe-667	228	12	-	-	NOUN
aijbe-667	228	13	trust	trust	NOUN
aijbe-667	228	14	,	,	PUNCT
aijbe-667	228	15	e	e	NOUN
aijbe-667	228	16	-	-	NOUN
aijbe-667	228	17	satisfaction	satisfaction	NOUN
aijbe-667	228	18	,	,	PUNCT
aijbe-667	228	19	and	and	CCONJ
aijbe-667	228	20	e	e	NOUN
aijbe-667	228	21	-	-	NOUN
aijbe-667	228	22	loyalty	loyalty	NOUN
aijbe-667	228	23	in	in	ADP
aijbe-667	228	24	a	a	DET
aijbe-667	228	25	favorable	favorable	ADJ
aijbe-667	228	26	and	and	CCONJ
aijbe-667	228	27	significant	significant	ADJ
aijbe-667	228	28	manner	manner	NOUN
aijbe-667	228	29	.	.	PUNCT
aijbe-667	229	1	the	the	DET
aijbe-667	229	2	biggest	big	ADJ
aijbe-667	229	3	one	one	NOUN
aijbe-667	229	4	is	be	AUX
aijbe-667	229	5	,	,	PUNCT
aijbe-667	229	6	however	however	ADV
aijbe-667	229	7	,	,	PUNCT
aijbe-667	229	8	the	the	DET
aijbe-667	229	9	connection	connection	NOUN
aijbe-667	229	10	between	between	ADP
aijbe-667	229	11	e	e	NOUN
aijbe-667	229	12	-	-	NOUN
aijbe-667	229	13	service	service	ADJ
aijbe-667	229	14	quality	quality	NOUN
aijbe-667	229	15	and	and	CCONJ
aijbe-667	229	16	e	e	NOUN
aijbe-667	229	17	-	-	NOUN
aijbe-667	229	18	trust	trust	NOUN
aijbe-667	229	19	.	.	PUNCT
aijbe-667	230	1	it	it	PRON
aijbe-667	230	2	follows	follow	VERB
aijbe-667	230	3	that	that	SCONJ
aijbe-667	230	4	the	the	DET
aijbe-667	230	5	most	most	ADV
aijbe-667	230	6	important	important	ADJ
aijbe-667	230	7	factor	factor	NOUN
aijbe-667	230	8	in	in	ADP
aijbe-667	230	9	establishing	establish	VERB
aijbe-667	230	10	client	client	NOUN
aijbe-667	230	11	trust	trust	NOUN
aijbe-667	230	12	in	in	ADP
aijbe-667	230	13	electronic	electronic	ADJ
aijbe-667	230	14	services	service	NOUN
aijbe-667	230	15	is	be	AUX
aijbe-667	230	16	e	e	NOUN
aijbe-667	230	17	-	-	NOUN
aijbe-667	230	18	service	service	ADJ
aijbe-667	230	19	quality	quality	NOUN
aijbe-667	230	20	.	.	PUNCT
aijbe-667	231	1	the	the	DET
aijbe-667	231	2	study	study	NOUN
aijbe-667	231	3	also	also	ADV
aijbe-667	231	4	revealed	reveal	VERB
aijbe-667	231	5	that	that	SCONJ
aijbe-667	231	6	the	the	DET
aijbe-667	231	7	relationship	relationship	NOUN
aijbe-667	231	8	between	between	ADP
aijbe-667	231	9	online	online	ADJ
aijbe-667	231	10	service	service	NOUN
aijbe-667	231	11	quality	quality	NOUN
aijbe-667	231	12	and	and	CCONJ
aijbe-667	231	13	customer	customer	NOUN
aijbe-667	231	14	loyalty	loyalty	NOUN
aijbe-667	231	15	is	be	AUX
aijbe-667	231	16	strongly	strongly	ADV
aijbe-667	231	17	and	and	CCONJ
aijbe-667	231	18	favorably	favorably	ADV
aijbe-667	231	19	mediated	mediate	VERB
aijbe-667	231	20	by	by	ADP
aijbe-667	231	21	both	both	DET
aijbe-667	231	22	e	e	NOUN
aijbe-667	231	23	-	-	NOUN
aijbe-667	231	24	trust	trust	NOUN
aijbe-667	231	25	and	and	CCONJ
aijbe-667	231	26	e	e	NOUN
aijbe-667	231	27	-	-	NOUN
aijbe-667	231	28	satisfaction	satisfaction	NOUN
aijbe-667	231	29	.	.	PUNCT
aijbe-667	232	1	based	base	VERB
aijbe-667	232	2	on	on	ADP
aijbe-667	232	3	the	the	DET
aijbe-667	232	4	results	result	NOUN
aijbe-667	232	5	,	,	PUNCT
aijbe-667	232	6	every	every	DET
aijbe-667	232	7	online	online	ADJ
aijbe-667	232	8	retail	retail	ADJ
aijbe-667	232	9	company	company	NOUN
aijbe-667	232	10	was	be	AUX
aijbe-667	232	11	advised	advise	VERB
aijbe-667	232	12	to	to	PART
aijbe-667	232	13	identify	identify	VERB
aijbe-667	232	14	some	some	DET
aijbe-667	232	15	techniques	technique	NOUN
aijbe-667	232	16	that	that	PRON
aijbe-667	232	17	can	can	AUX
aijbe-667	232	18	result	result	VERB
aijbe-667	232	19	in	in	ADP
aijbe-667	232	20	the	the	DET
aijbe-667	232	21	highest	high	ADJ
aijbe-667	232	22	service	service	NOUN
aijbe-667	232	23	quality	quality	NOUN
aijbe-667	232	24	,	,	PUNCT
aijbe-667	232	25	satisfied	satisfied	ADJ
aijbe-667	232	26	customers	customer	NOUN
aijbe-667	232	27	,	,	PUNCT
aijbe-667	232	28	and	and	CCONJ
aijbe-667	232	29	consumer	consumer	NOUN
aijbe-667	232	30	evidence	evidence	NOUN
aijbe-667	232	31	regarding	regard	VERB
aijbe-667	232	32	building	build	VERB
aijbe-667	232	33	customer	customer	NOUN
aijbe-667	232	34	loyalty	loyalty	NOUN
aijbe-667	232	35	.	.	PUNCT
aijbe-667	233	1	sukendia	sukendia	NOUN
aijbe-667	233	2	,	,	PUNCT
aijbe-667	233	3	hariantob	hariantob	NOUN
aijbe-667	233	4	,	,	PUNCT
aijbe-667	233	5	wansagac	wansagac	PROPN
aijbe-667	233	6	,	,	PUNCT
aijbe-667	233	7	and	and	CCONJ
aijbe-667	233	8	gunadid	gunadid	INTJ
aijbe-667	233	9	(	(	PUNCT
aijbe-667	233	10	2021	2021	NUM
aijbe-667	233	11	)	)	PUNCT
aijbe-667	233	12	examined	examine	VERB
aijbe-667	233	13	the	the	DET
aijbe-667	233	14	relationships	relationship	NOUN
aijbe-667	233	15	among	among	ADP
aijbe-667	233	16	e	e	NOUN
aijbe-667	233	17	-	-	NOUN
aijbe-667	233	18	service	service	ADJ
aijbe-667	233	19	quality	quality	NOUN
aijbe-667	233	20	,	,	PUNCT
aijbe-667	233	21	customer	customer	NOUN
aijbe-667	233	22	experience	experience	NOUN
aijbe-667	233	23	,	,	PUNCT
aijbe-667	233	24	engagement	engagement	NOUN
aijbe-667	233	25	,	,	PUNCT
aijbe-667	233	26	and	and	CCONJ
aijbe-667	233	27	loyalty	loyalty	NOUN
aijbe-667	233	28	in	in	ADP
aijbe-667	233	29	b2c	b2c	ADJ
aijbe-667	233	30	e	e	NOUN
aijbe-667	233	31	-	-	NOUN
aijbe-667	233	32	commerce	commerce	NOUN
aijbe-667	233	33	in	in	ADP
aijbe-667	233	34	indonesia	indonesia	PROPN
aijbe-667	233	35	.	.	PUNCT
aijbe-667	234	1	this	this	DET
aijbe-667	234	2	study	study	NOUN
aijbe-667	234	3	presented	present	VERB
aijbe-667	234	4	a	a	DET
aijbe-667	234	5	theoretical	theoretical	ADJ
aijbe-667	234	6	framework	framework	NOUN
aijbe-667	234	7	for	for	ADP
aijbe-667	234	8	examining	examine	VERB
aijbe-667	234	9	four	four	NUM
aijbe-667	234	10	key	key	ADJ
aijbe-667	234	11	e	e	ADJ
aijbe-667	234	12	-	-	NOUN
aijbe-667	234	13	service	service	ADJ
aijbe-667	234	14	quality	quality	NOUN
aijbe-667	234	15	factors	factor	NOUN
aijbe-667	234	16	—	—	PUNCT
aijbe-667	234	17	website	website	NOUN
aijbe-667	234	18	design	design	NOUN
aijbe-667	234	19	,	,	PUNCT
aijbe-667	234	20	fulfillment	fulfillment	NOUN
aijbe-667	234	21	/	/	SYM
aijbe-667	234	22	reliability	reliability	NOUN
aijbe-667	234	23	,	,	PUNCT
aijbe-667	234	24	customer	customer	NOUN
aijbe-667	234	25	service	service	NOUN
aijbe-667	234	26	,	,	PUNCT
aijbe-667	234	27	and	and	CCONJ
aijbe-667	234	28	security	security	NOUN
aijbe-667	234	29	/	/	SYM
aijbe-667	234	30	privacy	privacy	NOUN
aijbe-667	234	31	—	—	PUNCT
aijbe-667	234	32	that	that	PRON
aijbe-667	234	33	affect	affect	VERB
aijbe-667	234	34	customer	customer	NOUN
aijbe-667	234	35	loyalty	loyalty	NOUN
aijbe-667	234	36	.	.	PUNCT
aijbe-667	235	1	the	the	DET
aijbe-667	235	2	likert	likert	ADJ
aijbe-667	235	3	scale	scale	NOUN
aijbe-667	235	4	was	be	AUX
aijbe-667	235	5	used	use	VERB
aijbe-667	235	6	,	,	PUNCT
aijbe-667	235	7	with	with	ADP
aijbe-667	235	8	responses	response	NOUN
aijbe-667	235	9	ranging	range	VERB
aijbe-667	235	10	from	from	ADP
aijbe-667	235	11	"	"	PUNCT
aijbe-667	235	12	strongly	strongly	ADV
aijbe-667	235	13	agree	agree	VERB
aijbe-667	235	14	"	"	PUNCT
aijbe-667	235	15	to	to	PART
aijbe-667	235	16	"	"	PUNCT
aijbe-667	235	17	strongly	strongly	ADV
aijbe-667	235	18	disagree	disagree	VERB
aijbe-667	235	19	"	"	PUNCT
aijbe-667	235	20	.	.	PUNCT
aijbe-667	236	1	32	32	NUM
aijbe-667	236	2	indicator	indicator	NOUN
aijbe-667	236	3	questions	question	NOUN
aijbe-667	236	4	made	make	VERB
aijbe-667	236	5	up	up	ADP
aijbe-667	236	6	the	the	DET
aijbe-667	236	7	questionnaire	questionnaire	NOUN
aijbe-667	236	8	that	that	PRON
aijbe-667	236	9	was	be	AUX
aijbe-667	236	10	employed	employ	VERB
aijbe-667	236	11	,	,	PUNCT
aijbe-667	236	12	and	and	CCONJ
aijbe-667	236	13	17	17	NUM
aijbe-667	236	14	of	of	ADP
aijbe-667	236	15	them	they	PRON
aijbe-667	236	16	measured	measure	VERB
aijbe-667	236	17	the	the	DET
aijbe-667	236	18	aspects	aspect	NOUN
aijbe-667	236	19	of	of	ADP
aijbe-667	236	20	e	e	NOUN
aijbe-667	236	21	-	-	NOUN
aijbe-667	236	22	service	service	ADJ
aijbe-667	236	23	quality	quality	NOUN
aijbe-667	236	24	(	(	PUNCT
aijbe-667	236	25	web	web	NOUN
aijbe-667	236	26	design	design	NOUN
aijbe-667	236	27	,	,	PUNCT
aijbe-667	236	28	fulfillment	fulfillment	NOUN
aijbe-667	236	29	/	/	SYM
aijbe-667	236	30	reliability	reliability	NOUN
aijbe-667	236	31	,	,	PUNCT
aijbe-667	236	32	customer	customer	NOUN
aijbe-667	236	33	service	service	NOUN
aijbe-667	236	34	,	,	PUNCT
aijbe-667	236	35	and	and	CCONJ
aijbe-667	236	36	security	security	NOUN
aijbe-667	236	37	/	/	SYM
aijbe-667	236	38	privacy	privacy	NOUN
aijbe-667	236	39	)	)	PUNCT
aijbe-667	236	40	.	.	PUNCT
aijbe-667	237	1	five	five	NUM
aijbe-667	237	2	indicators	indicator	NOUN
aijbe-667	237	3	were	be	AUX
aijbe-667	237	4	used	use	VERB
aijbe-667	237	5	to	to	PART
aijbe-667	237	6	assess	assess	VERB
aijbe-667	237	7	the	the	DET
aijbe-667	237	8	website	website	NOUN
aijbe-667	237	9	design	design	NOUN
aijbe-667	237	10	.	.	PUNCT
aijbe-667	238	1	three	three	NUM
aijbe-667	238	2	indicators	indicator	NOUN
aijbe-667	238	3	were	be	AUX
aijbe-667	238	4	used	use	VERB
aijbe-667	238	5	to	to	PART
aijbe-667	238	6	gage	gage	VERB
aijbe-667	238	7	fulfillment	fulfillment	NOUN
aijbe-667	238	8	and	and	CCONJ
aijbe-667	238	9	dependability	dependability	NOUN
aijbe-667	238	10	.	.	PUNCT
aijbe-667	239	1	four	four	NUM
aijbe-667	239	2	indicators	indicator	NOUN
aijbe-667	239	3	served	serve	VERB
aijbe-667	239	4	as	as	ADP
aijbe-667	239	5	a	a	DET
aijbe-667	239	6	gage	gage	NOUN
aijbe-667	239	7	of	of	ADP
aijbe-667	239	8	security	security	NOUN
aijbe-667	239	9	and	and	CCONJ
aijbe-667	239	10	privacy	privacy	NOUN
aijbe-667	239	11	.	.	PUNCT
aijbe-667	240	1	five	five	NUM
aijbe-667	240	2	indicators	indicator	NOUN
aijbe-667	240	3	were	be	AUX
aijbe-667	240	4	used	use	VERB
aijbe-667	240	5	to	to	PART
aijbe-667	240	6	gage	gage	VERB
aijbe-667	240	7	customer	customer	NOUN
aijbe-667	240	8	service	service	NOUN
aijbe-667	240	9	indicators	indicator	NOUN
aijbe-667	240	10	.	.	PUNCT
aijbe-667	241	1	the	the	DET
aijbe-667	241	2	customer	customer	NOUN
aijbe-667	241	3	experience	experience	NOUN
aijbe-667	241	4	variable	variable	NOUN
aijbe-667	241	5	was	be	AUX
aijbe-667	241	6	assessed	assess	VERB
aijbe-667	241	7	using	use	VERB
aijbe-667	241	8	five	five	NUM
aijbe-667	241	9	indicators	indicator	NOUN
aijbe-667	241	10	.	.	PUNCT
aijbe-667	242	1	this	this	DET
aijbe-667	242	2	study	study	NOUN
aijbe-667	242	3	used	use	VERB
aijbe-667	242	4	five	five	NUM
aijbe-667	242	5	indicators	indicator	NOUN
aijbe-667	242	6	to	to	PART
aijbe-667	242	7	gage	gage	VERB
aijbe-667	242	8	the	the	DET
aijbe-667	242	9	scope	scope	NOUN
aijbe-667	242	10	of	of	ADP
aijbe-667	242	11	the	the	DET
aijbe-667	242	12	customer	customer	NOUN
aijbe-667	242	13	engagement	engagement	NOUN
aijbe-667	242	14	variable	variable	NOUN
aijbe-667	242	15	.	.	PUNCT
aijbe-667	243	1	the	the	DET
aijbe-667	243	2	factor	factor	NOUN
aijbe-667	243	3	of	of	ADP
aijbe-667	243	4	client	client	NOUN
aijbe-667	243	5	loyalty	loyalty	NOUN
aijbe-667	243	6	was	be	AUX
aijbe-667	243	7	also	also	ADV
aijbe-667	243	8	measured	measure	VERB
aijbe-667	243	9	using	use	VERB
aijbe-667	243	10	five	five	NUM
aijbe-667	243	11	indicators	indicator	NOUN
aijbe-667	243	12	.	.	PUNCT
aijbe-667	244	1	an	an	DET
aijbe-667	244	2	online	online	ADJ
aijbe-667	244	3	poll	poll	NOUN
aijbe-667	244	4	was	be	AUX
aijbe-667	244	5	conducted	conduct	VERB
aijbe-667	244	6	to	to	PART
aijbe-667	244	7	gather	gather	VERB
aijbe-667	244	8	data	datum	NOUN
aijbe-667	244	9	,	,	PUNCT
aijbe-667	244	10	and	and	CCONJ
aijbe-667	244	11	links	link	NOUN
aijbe-667	244	12	to	to	ADP
aijbe-667	244	13	the	the	DET
aijbe-667	244	14	questionnaire	questionnaire	NOUN
aijbe-667	244	15	were	be	AUX
aijbe-667	244	16	sent	send	VERB
aijbe-667	244	17	via	via	ADP
aijbe-667	244	18	social	social	ADJ
aijbe-667	244	19	media	medium	NOUN
aijbe-667	244	20	platforms	platform	NOUN
aijbe-667	244	21	such	such	ADJ
aijbe-667	244	22	as	as	ADP
aijbe-667	244	23	facebook	facebook	PROPN
aijbe-667	244	24	,	,	PUNCT
aijbe-667	244	25	instagram	instagram	PROPN
aijbe-667	244	26	,	,	PUNCT
aijbe-667	244	27	and	and	CCONJ
aijbe-667	244	28	whatsapp	whatsapp	NOUN
aijbe-667	244	29	.	.	PUNCT
aijbe-667	245	1	in	in	ADP
aijbe-667	245	2	this	this	DET
aijbe-667	245	3	study	study	NOUN
aijbe-667	245	4	,	,	PUNCT
aijbe-667	245	5	a	a	DET
aijbe-667	245	6	quantitative	quantitative	ADJ
aijbe-667	245	7	technique	technique	NOUN
aijbe-667	245	8	and	and	CCONJ
aijbe-667	245	9	purposive	purposive	ADJ
aijbe-667	245	10	sample	sample	NOUN
aijbe-667	245	11	methods	method	NOUN
aijbe-667	245	12	were	be	AUX
aijbe-667	245	13	used	use	VERB
aijbe-667	245	14	,	,	PUNCT
aijbe-667	245	15	and	and	CCONJ
aijbe-667	245	16	the	the	DET
aijbe-667	245	17	respondents	respondent	NOUN
aijbe-667	245	18	were	be	AUX
aijbe-667	245	19	426	426	NUM
aijbe-667	245	20	consumers	consumer	NOUN
aijbe-667	245	21	who	who	PRON
aijbe-667	245	22	had	have	AUX
aijbe-667	245	23	recently	recently	ADV
aijbe-667	245	24	used	use	VERB
aijbe-667	245	25	b2c	b2c	PROPN
aijbe-667	245	26	e	e	NOUN
aijbe-667	245	27	-	-	NOUN
aijbe-667	245	28	commerce	commerce	NOUN
aijbe-667	245	29	.	.	PUNCT
aijbe-667	246	1	although	although	SCONJ
aijbe-667	246	2	these	these	DET
aijbe-667	246	3	respondents	respondent	NOUN
aijbe-667	246	4	participated	participate	VERB
aijbe-667	246	5	in	in	ADP
aijbe-667	246	6	the	the	DET
aijbe-667	246	7	poll	poll	NOUN
aijbe-667	246	8	,	,	PUNCT
aijbe-667	246	9	only	only	ADV
aijbe-667	246	10	205	205	NUM
aijbe-667	246	11	were	be	AUX
aijbe-667	246	12	determined	determine	VERB
aijbe-667	246	13	to	to	PART
aijbe-667	246	14	be	be	AUX
aijbe-667	246	15	valid	valid	ADJ
aijbe-667	246	16	.	.	PUNCT
aijbe-667	247	1	non	non	ADJ
aijbe-667	247	2	-	-	NOUN
aijbe-667	247	3	compliance	compliance	NOUN
aijbe-667	247	4	with	with	ADP
aijbe-667	247	5	the	the	DET
aijbe-667	247	6	requirements	requirement	NOUN
aijbe-667	247	7	of	of	ADP
aijbe-667	247	8	the	the	DET
aijbe-667	247	9	questionnaire	questionnaire	NOUN
aijbe-667	247	10	caused	cause	VERB
aijbe-667	247	11	ineligible	ineligible	ADJ
aijbe-667	247	12	respondents	respondent	NOUN
aijbe-667	247	13	.	.	PUNCT
aijbe-667	248	1	the	the	DET
aijbe-667	248	2	questionnaire	questionnaire	NOUN
aijbe-667	248	3	was	be	AUX
aijbe-667	248	4	divided	divide	VERB
aijbe-667	248	5	into	into	ADP
aijbe-667	248	6	three	three	NUM
aijbe-667	248	7	sections	section	NOUN
aijbe-667	248	8	.	.	PUNCT
aijbe-667	249	1	in	in	ADP
aijbe-667	249	2	the	the	DET
aijbe-667	249	3	first	first	ADJ
aijbe-667	249	4	portion	portion	NOUN
aijbe-667	249	5	,	,	PUNCT
aijbe-667	249	6	respondents	respondent	NOUN
aijbe-667	249	7	were	be	AUX
aijbe-667	249	8	asked	ask	VERB
aijbe-667	249	9	filter	filter	NOUN
aijbe-667	249	10	questions	question	NOUN
aijbe-667	249	11	.	.	PUNCT
aijbe-667	250	1	in	in	ADP
aijbe-667	250	2	the	the	DET
aijbe-667	250	3	second	second	ADJ
aijbe-667	250	4	section	section	NOUN
aijbe-667	250	5	,	,	PUNCT
aijbe-667	250	6	respondents	respondent	NOUN
aijbe-667	250	7	who	who	PRON
aijbe-667	250	8	had	have	AUX
aijbe-667	250	9	made	make	VERB
aijbe-667	250	10	purchases	purchase	NOUN
aijbe-667	250	11	on	on	ADP
aijbe-667	250	12	b2c	b2c	ADJ
aijbe-667	250	13	e	e	NOUN
aijbe-667	250	14	-	-	NOUN
aijbe-667	250	15	commerce	commerce	NOUN
aijbe-667	250	16	websites	website	NOUN
aijbe-667	250	17	in	in	ADP
aijbe-667	250	18	the	the	DET
aijbe-667	250	19	previous	previous	ADJ
aijbe-667	250	20	six	six	NUM
aijbe-667	250	21	months	month	NOUN
aijbe-667	250	22	were	be	AUX
aijbe-667	250	23	questioned	question	VERB
aijbe-667	250	24	about	about	ADP
aijbe-667	250	25	their	their	PRON
aijbe-667	250	26	profiles	profile	NOUN
aijbe-667	250	27	,	,	PUNCT
aijbe-667	250	28	the	the	DET
aijbe-667	250	29	b2c	b2c	ADJ
aijbe-667	250	30	e	e	NOUN
aijbe-667	250	31	-	-	NOUN
aijbe-667	250	32	commerce	commerce	NOUN
aijbe-667	250	33	sites	site	NOUN
aijbe-667	250	34	they	they	PRON
aijbe-667	250	35	shop	shop	VERB
aijbe-667	250	36	from	from	ADP
aijbe-667	250	37	most	most	ADV
aijbe-667	250	38	often	often	ADV
aijbe-667	250	39	,	,	PUNCT
aijbe-667	250	40	how	how	SCONJ
aijbe-667	250	41	frequently	frequently	ADV
aijbe-667	250	42	they	they	PRON
aijbe-667	250	43	made	make	VERB
aijbe-667	250	44	purchases	purchase	NOUN
aijbe-667	250	45	,	,	PUNCT
aijbe-667	250	46	and	and	CCONJ
aijbe-667	250	47	the	the	DET
aijbe-667	250	48	typical	typical	ADJ
aijbe-667	250	49	amount	amount	NOUN
aijbe-667	250	50	they	they	PRON
aijbe-667	250	51	spent	spend	VERB
aijbe-667	250	52	.	.	PUNCT
aijbe-667	251	1	in	in	ADP
aijbe-667	251	2	the	the	DET
aijbe-667	251	3	last	last	ADJ
aijbe-667	251	4	section	section	NOUN
aijbe-667	251	5	,	,	PUNCT
aijbe-667	251	6	the	the	DET
aijbe-667	251	7	respondents	respondent	NOUN
aijbe-667	251	8	were	be	AUX
aijbe-667	251	9	asked	ask	VERB
aijbe-667	251	10	to	to	PART
aijbe-667	251	11	offer	offer	VERB
aijbe-667	251	12	answers	answer	NOUN
aijbe-667	251	13	in	in	ADP
aijbe-667	251	14	relation	relation	NOUN
aijbe-667	251	15	to	to	ADP
aijbe-667	251	16	the	the	DET
aijbe-667	251	17	constructs	construct	NOUN
aijbe-667	251	18	.	.	PUNCT
aijbe-667	252	1	aniefiok	aniefiok	PROPN
aijbe-667	252	2	okon	okon	PROPN
aijbe-667	252	3	akpan	akpan	PROPN
aijbe-667	252	4	and	and	CCONJ
aijbe-667	252	5	aniebiet	aniebiet	PROPN
aijbe-667	252	6	etuk	etuk	NOUN
aijbe-667	252	7	(	(	PUNCT
aijbe-667	252	8	2024	2024	NUM
aijbe-667	252	9	)	)	PUNCT
aijbe-667	252	10	9	9	NUM
aijbe-667	252	11	american	american	ADJ
aijbe-667	252	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	252	13	journal	journal	NOUN
aijbe-667	252	14	of	of	ADP
aijbe-667	252	15	business	business	NOUN
aijbe-667	252	16	and	and	CCONJ
aijbe-667	252	17	economics	economic	NOUN
aijbe-667	252	18	|	|	ADV
aijbe-667	252	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	252	20	smartpls	smartpls	NOUN
aijbe-667	252	21	analysis	analysis	NOUN
aijbe-667	252	22	was	be	AUX
aijbe-667	252	23	used	use	VERB
aijbe-667	252	24	to	to	PART
aijbe-667	252	25	test	test	VERB
aijbe-667	252	26	the	the	DET
aijbe-667	252	27	hypotheses	hypothesis	NOUN
aijbe-667	252	28	.	.	PUNCT
aijbe-667	253	1	the	the	DET
aijbe-667	253	2	reason	reason	NOUN
aijbe-667	253	3	for	for	ADP
aijbe-667	253	4	using	use	VERB
aijbe-667	253	5	the	the	DET
aijbe-667	253	6	pls	pls	NOUN
aijbe-667	253	7	approach	approach	NOUN
aijbe-667	253	8	was	be	AUX
aijbe-667	253	9	its	its	PRON
aijbe-667	253	10	ability	ability	NOUN
aijbe-667	253	11	to	to	PART
aijbe-667	253	12	perform	perform	VERB
aijbe-667	253	13	a	a	DET
aijbe-667	253	14	causal	causal	ADJ
aijbe-667	253	15	-	-	PUNCT
aijbe-667	253	16	predictive	predictive	NOUN
aijbe-667	253	17	analysis	analysis	NOUN
aijbe-667	253	18	to	to	PART
aijbe-667	253	19	understand	understand	VERB
aijbe-667	253	20	complicated	complicated	ADJ
aijbe-667	253	21	interactions	interaction	NOUN
aijbe-667	253	22	.	.	PUNCT
aijbe-667	254	1	this	this	DET
aijbe-667	254	2	study	study	NOUN
aijbe-667	254	3	found	find	VERB
aijbe-667	254	4	that	that	SCONJ
aijbe-667	254	5	to	to	PART
aijbe-667	254	6	foster	foster	VERB
aijbe-667	254	7	customer	customer	NOUN
aijbe-667	254	8	loyalty	loyalty	NOUN
aijbe-667	254	9	,	,	PUNCT
aijbe-667	254	10	e	e	NOUN
aijbe-667	254	11	-	-	NOUN
aijbe-667	254	12	service	service	ADJ
aijbe-667	254	13	quality	quality	NOUN
aijbe-667	254	14	must	must	AUX
aijbe-667	254	15	be	be	AUX
aijbe-667	254	16	linked	link	VERB
aijbe-667	254	17	to	to	ADP
aijbe-667	254	18	customer	customer	NOUN
aijbe-667	254	19	experience	experience	NOUN
aijbe-667	254	20	.	.	PUNCT
aijbe-667	255	1	in	in	ADP
aijbe-667	255	2	addition	addition	NOUN
aijbe-667	255	3	,	,	PUNCT
aijbe-667	255	4	customer	customer	NOUN
aijbe-667	255	5	engagement	engagement	NOUN
aijbe-667	255	6	and	and	CCONJ
aijbe-667	255	7	experiences	experience	NOUN
aijbe-667	255	8	were	be	AUX
aijbe-667	255	9	greatly	greatly	ADV
aijbe-667	255	10	impacted	impact	VERB
aijbe-667	255	11	by	by	ADP
aijbe-667	255	12	the	the	DET
aijbe-667	255	13	quality	quality	NOUN
aijbe-667	255	14	of	of	ADP
aijbe-667	255	15	e	e	NOUN
aijbe-667	255	16	-	-	NOUN
aijbe-667	255	17	service	service	NOUN
aijbe-667	255	18	.	.	PUNCT
aijbe-667	256	1	in	in	ADP
aijbe-667	256	2	this	this	DET
aijbe-667	256	3	study	study	NOUN
aijbe-667	256	4	,	,	PUNCT
aijbe-667	256	5	security	security	NOUN
aijbe-667	256	6	or	or	CCONJ
aijbe-667	256	7	privacy	privacy	NOUN
aijbe-667	256	8	was	be	AUX
aijbe-667	256	9	the	the	DET
aijbe-667	256	10	e	e	NOUN
aijbe-667	256	11	-	-	NOUN
aijbe-667	256	12	service	service	ADJ
aijbe-667	256	13	attribute	attribute	NOUN
aijbe-667	256	14	that	that	PRON
aijbe-667	256	15	stood	stand	VERB
aijbe-667	256	16	out	out	ADP
aijbe-667	256	17	the	the	DET
aijbe-667	256	18	most	most	ADV
aijbe-667	256	19	.	.	PUNCT
aijbe-667	257	1	based	base	VERB
aijbe-667	257	2	on	on	ADP
aijbe-667	257	3	the	the	DET
aijbe-667	257	4	results	result	NOUN
aijbe-667	257	5	,	,	PUNCT
aijbe-667	257	6	the	the	DET
aijbe-667	257	7	study	study	NOUN
aijbe-667	257	8	advised	advise	VERB
aijbe-667	257	9	that	that	SCONJ
aijbe-667	257	10	b2c	b2c	ADJ
aijbe-667	257	11	e	e	NOUN
aijbe-667	257	12	-	-	NOUN
aijbe-667	257	13	commerce	commerce	NOUN
aijbe-667	257	14	companies	company	NOUN
aijbe-667	257	15	deliver	deliver	VERB
aijbe-667	257	16	a	a	DET
aijbe-667	257	17	level	level	NOUN
aijbe-667	257	18	of	of	ADP
aijbe-667	257	19	e	e	NOUN
aijbe-667	257	20	-	-	NOUN
aijbe-667	257	21	service	service	NOUN
aijbe-667	257	22	that	that	PRON
aijbe-667	257	23	is	be	AUX
aijbe-667	257	24	at	at	ADP
aijbe-667	257	25	par	par	NOUN
aijbe-667	257	26	with	with	ADP
aijbe-667	257	27	customers	customer	NOUN
aijbe-667	257	28	’	’	PART
aijbe-667	257	29	expectations	expectation	NOUN
aijbe-667	257	30	.	.	PUNCT
aijbe-667	258	1	b2c	b2c	ADJ
aijbe-667	258	2	ecommerce	ecommerce	NOUN
aijbe-667	258	3	platforms	platform	NOUN
aijbe-667	258	4	are	be	AUX
aijbe-667	258	5	required	require	VERB
aijbe-667	258	6	to	to	PART
aijbe-667	258	7	develop	develop	VERB
aijbe-667	258	8	websites	website	NOUN
aijbe-667	258	9	with	with	ADP
aijbe-667	258	10	good	good	ADJ
aijbe-667	258	11	features	feature	NOUN
aijbe-667	258	12	,	,	PUNCT
aijbe-667	258	13	an	an	DET
aijbe-667	258	14	appealing	appealing	ADJ
aijbe-667	258	15	appearance	appearance	NOUN
aijbe-667	258	16	,	,	PUNCT
aijbe-667	258	17	quick	quick	ADJ
aijbe-667	258	18	and	and	CCONJ
aijbe-667	258	19	easy	easy	ADJ
aijbe-667	258	20	access	access	NOUN
aijbe-667	258	21	to	to	ADP
aijbe-667	258	22	search	search	NOUN
aijbe-667	258	23	operations	operation	NOUN
aijbe-667	258	24	,	,	PUNCT
aijbe-667	258	25	and	and	CCONJ
aijbe-667	258	26	,	,	PUNCT
aijbe-667	258	27	most	most	ADV
aijbe-667	258	28	importantly	importantly	ADV
aijbe-667	258	29	,	,	PUNCT
aijbe-667	258	30	the	the	DET
aijbe-667	258	31	ability	ability	NOUN
aijbe-667	258	32	to	to	PART
aijbe-667	258	33	deliver	deliver	VERB
aijbe-667	258	34	information	information	NOUN
aijbe-667	258	35	that	that	PRON
aijbe-667	258	36	is	be	AUX
aijbe-667	258	37	easily	easily	ADV
aijbe-667	258	38	comprehended	comprehend	VERB
aijbe-667	258	39	by	by	ADP
aijbe-667	258	40	customers	customer	NOUN
aijbe-667	258	41	.	.	PUNCT
aijbe-667	259	1	behjati	behjati	NOUN
aijbe-667	259	2	,	,	PUNCT
aijbe-667	259	3	nahich	nahich	ADV
aijbe-667	259	4	,	,	PUNCT
aijbe-667	259	5	and	and	CCONJ
aijbe-667	259	6	othaman	othaman	NOUN
aijbe-667	259	7	(	(	PUNCT
aijbe-667	259	8	2012	2012	NUM
aijbe-667	259	9	)	)	PUNCT
aijbe-667	259	10	investigated	investigate	VERB
aijbe-667	259	11	the	the	DET
aijbe-667	259	12	relationship	relationship	NOUN
aijbe-667	259	13	between	between	ADP
aijbe-667	259	14	e	e	NOUN
aijbe-667	259	15	-	-	NOUN
aijbe-667	259	16	service	service	ADJ
aijbe-667	259	17	quality	quality	NOUN
aijbe-667	259	18	,	,	PUNCT
aijbe-667	259	19	e	e	NOUN
aijbe-667	259	20	-	-	NOUN
aijbe-667	259	21	satisfaction	satisfaction	NOUN
aijbe-667	259	22	,	,	PUNCT
aijbe-667	259	23	and	and	CCONJ
aijbe-667	259	24	loyalty	loyalty	NOUN
aijbe-667	259	25	in	in	ADP
aijbe-667	259	26	malaysia	malaysia	PROPN
aijbe-667	259	27	.	.	PUNCT
aijbe-667	260	1	this	this	DET
aijbe-667	260	2	study	study	NOUN
aijbe-667	260	3	,	,	PUNCT
aijbe-667	260	4	which	which	PRON
aijbe-667	260	5	was	be	AUX
aijbe-667	260	6	based	base	VERB
aijbe-667	260	7	on	on	ADP
aijbe-667	260	8	the	the	DET
aijbe-667	260	9	technology	technology	NOUN
aijbe-667	260	10	acceptance	acceptance	NOUN
aijbe-667	260	11	model	model	NOUN
aijbe-667	260	12	,	,	PUNCT
aijbe-667	260	13	aimed	aim	VERB
aijbe-667	260	14	to	to	PART
aijbe-667	260	15	present	present	VERB
aijbe-667	260	16	the	the	DET
aijbe-667	260	17	data	datum	NOUN
aijbe-667	260	18	in	in	ADP
aijbe-667	260	19	a	a	DET
aijbe-667	260	20	descriptive	descriptive	ADJ
aijbe-667	260	21	manner	manner	NOUN
aijbe-667	260	22	by	by	ADP
aijbe-667	260	23	identifying	identify	VERB
aijbe-667	260	24	any	any	DET
aijbe-667	260	25	existing	exist	VERB
aijbe-667	260	26	relationships	relationship	NOUN
aijbe-667	260	27	between	between	ADP
aijbe-667	260	28	the	the	DET
aijbe-667	260	29	variables	variable	NOUN
aijbe-667	260	30	.	.	PUNCT
aijbe-667	261	1	primary	primary	ADJ
aijbe-667	261	2	data	datum	NOUN
aijbe-667	261	3	were	be	AUX
aijbe-667	261	4	gathered	gather	VERB
aijbe-667	261	5	through	through	ADP
aijbe-667	261	6	a	a	DET
aijbe-667	261	7	survey	survey	NOUN
aijbe-667	261	8	-	-	PUNCT
aijbe-667	261	9	based	base	VERB
aijbe-667	261	10	questionnaire	questionnaire	NOUN
aijbe-667	261	11	that	that	PRON
aijbe-667	261	12	was	be	AUX
aijbe-667	261	13	mailed	mail	VERB
aijbe-667	261	14	to	to	ADP
aijbe-667	261	15	the	the	DET
aijbe-667	261	16	participants	participant	NOUN
aijbe-667	261	17	.	.	PUNCT
aijbe-667	262	1	the	the	DET
aijbe-667	262	2	study	study	NOUN
aijbe-667	262	3	sought	seek	VERB
aijbe-667	262	4	respondents	respondent	NOUN
aijbe-667	262	5	who	who	PRON
aijbe-667	262	6	used	use	VERB
aijbe-667	262	7	internet	internet	NOUN
aijbe-667	262	8	websites	website	NOUN
aijbe-667	262	9	and	and	CCONJ
aijbe-667	262	10	were	be	AUX
aijbe-667	262	11	between	between	ADP
aijbe-667	262	12	the	the	DET
aijbe-667	262	13	ages	age	NOUN
aijbe-667	262	14	of	of	ADP
aijbe-667	262	15	16	16	NUM
aijbe-667	262	16	and	and	CCONJ
aijbe-667	262	17	45	45	NUM
aijbe-667	262	18	.	.	PUNCT
aijbe-667	263	1	a	a	DET
aijbe-667	263	2	total	total	NOUN
aijbe-667	263	3	of	of	ADP
aijbe-667	263	4	250	250	NUM
aijbe-667	263	5	replies	reply	NOUN
aijbe-667	263	6	were	be	AUX
aijbe-667	263	7	collected	collect	VERB
aijbe-667	263	8	,	,	PUNCT
aijbe-667	263	9	of	of	ADP
aijbe-667	263	10	which	which	PRON
aijbe-667	263	11	202	202	NUM
aijbe-667	263	12	were	be	AUX
aijbe-667	263	13	chosen	choose	VERB
aijbe-667	263	14	for	for	ADP
aijbe-667	263	15	analysis	analysis	NOUN
aijbe-667	263	16	.	.	PUNCT
aijbe-667	264	1	the	the	DET
aijbe-667	264	2	survey	survey	NOUN
aijbe-667	264	3	results	result	NOUN
aijbe-667	264	4	showed	show	VERB
aijbe-667	264	5	that	that	SCONJ
aijbe-667	264	6	in	in	ADP
aijbe-667	264	7	successful	successful	ADJ
aijbe-667	264	8	and	and	CCONJ
aijbe-667	264	9	fiercely	fiercely	ADV
aijbe-667	264	10	competitive	competitive	ADJ
aijbe-667	264	11	online	online	ADJ
aijbe-667	264	12	organizations	organization	NOUN
aijbe-667	264	13	the	the	DET
aijbe-667	264	14	relationship	relationship	NOUN
aijbe-667	264	15	between	between	ADP
aijbe-667	264	16	e	e	NOUN
aijbe-667	264	17	-	-	NOUN
aijbe-667	264	18	service	service	ADJ
aijbe-667	264	19	quality	quality	NOUN
aijbe-667	264	20	,	,	PUNCT
aijbe-667	264	21	e	e	NOUN
aijbe-667	264	22	-	-	NOUN
aijbe-667	264	23	satisfaction	satisfaction	NOUN
aijbe-667	264	24	and	and	CCONJ
aijbe-667	264	25	e	e	NOUN
aijbe-667	264	26	-	-	NOUN
aijbe-667	264	27	loyalty	loyalty	NOUN
aijbe-667	264	28	is	be	AUX
aijbe-667	264	29	becoming	become	VERB
aijbe-667	264	30	more	more	ADV
aijbe-667	264	31	significant	significant	ADJ
aijbe-667	264	32	and	and	CCONJ
aijbe-667	264	33	influential	influential	ADJ
aijbe-667	264	34	.	.	PUNCT
aijbe-667	265	1	the	the	DET
aijbe-667	265	2	results	result	NOUN
aijbe-667	265	3	indicated	indicate	VERB
aijbe-667	265	4	that	that	SCONJ
aijbe-667	265	5	nine	nine	NUM
aijbe-667	265	6	independent	independent	ADJ
aijbe-667	265	7	variables	variable	NOUN
aijbe-667	265	8	—	—	PUNCT
aijbe-667	265	9	trustworthiness	trustworthiness	NOUN
aijbe-667	265	10	,	,	PUNCT
aijbe-667	265	11	reliability	reliability	NOUN
aijbe-667	265	12	,	,	PUNCT
aijbe-667	265	13	ease	ease	NOUN
aijbe-667	265	14	of	of	ADP
aijbe-667	265	15	use	use	NOUN
aijbe-667	265	16	,	,	PUNCT
aijbe-667	265	17	security	security	NOUN
aijbe-667	265	18	,	,	PUNCT
aijbe-667	265	19	personalization	personalization	NOUN
aijbe-667	265	20	,	,	PUNCT
aijbe-667	265	21	responsiveness	responsiveness	NOUN
aijbe-667	265	22	,	,	PUNCT
aijbe-667	265	23	accessibility	accessibility	NOUN
aijbe-667	265	24	/	/	SYM
aijbe-667	265	25	convenience	convenience	NOUN
aijbe-667	265	26	,	,	PUNCT
aijbe-667	265	27	esthetic	esthetic	ADJ
aijbe-667	265	28	,	,	PUNCT
aijbe-667	265	29	and	and	CCONJ
aijbe-667	265	30	utilitarian	utilitarian	ADJ
aijbe-667	265	31	—	—	PUNCT
aijbe-667	265	32	that	that	PRON
aijbe-667	265	33	affect	affect	VERB
aijbe-667	265	34	consumer	consumer	NOUN
aijbe-667	265	35	loyalty	loyalty	NOUN
aijbe-667	265	36	and	and	CCONJ
aijbe-667	265	37	satisfaction	satisfaction	NOUN
aijbe-667	265	38	.	.	PUNCT
aijbe-667	266	1	according	accord	VERB
aijbe-667	266	2	to	to	ADP
aijbe-667	266	3	the	the	DET
aijbe-667	266	4	statistical	statistical	ADJ
aijbe-667	266	5	findings	finding	NOUN
aijbe-667	266	6	,	,	PUNCT
aijbe-667	266	7	responsiveness	responsiveness	NOUN
aijbe-667	266	8	was	be	AUX
aijbe-667	266	9	the	the	DET
aijbe-667	266	10	most	most	ADV
aijbe-667	266	11	crucial	crucial	ADJ
aijbe-667	266	12	component	component	NOUN
aijbe-667	266	13	among	among	ADP
aijbe-667	266	14	the	the	DET
aijbe-667	266	15	nine	nine	NUM
aijbe-667	266	16	independent	independent	ADJ
aijbe-667	266	17	factors	factor	NOUN
aijbe-667	266	18	when	when	SCONJ
aijbe-667	266	19	addressing	address	VERB
aijbe-667	266	20	the	the	DET
aijbe-667	266	21	relationship	relationship	NOUN
aijbe-667	266	22	between	between	ADP
aijbe-667	266	23	consumers	consumer	NOUN
aijbe-667	266	24	’	'	PUNCT
aijbe-667	266	25	levels	level	NOUN
aijbe-667	266	26	of	of	ADP
aijbe-667	266	27	satisfaction	satisfaction	NOUN
aijbe-667	266	28	and	and	CCONJ
aijbe-667	266	29	loyalty	loyalty	NOUN
aijbe-667	266	30	.	.	PUNCT
aijbe-667	267	1	the	the	DET
aijbe-667	267	2	next	next	ADJ
aijbe-667	267	3	two	two	NUM
aijbe-667	267	4	variables	variable	NOUN
aijbe-667	267	5	were	be	AUX
aijbe-667	267	6	reliability	reliability	NOUN
aijbe-667	267	7	and	and	CCONJ
aijbe-667	267	8	trustworthines	trustworthine	NOUN
aijbe-667	267	9	.	.	PUNCT
aijbe-667	268	1	in	in	ADP
aijbe-667	268	2	comparison	comparison	NOUN
aijbe-667	268	3	to	to	ADP
aijbe-667	268	4	the	the	DET
aijbe-667	268	5	other	other	ADJ
aijbe-667	268	6	8	8	NUM
aijbe-667	268	7	factors	factor	NOUN
aijbe-667	268	8	,	,	PUNCT
aijbe-667	268	9	esthetic	esthetic	ADJ
aijbe-667	268	10	appeal	appeal	NOUN
aijbe-667	268	11	appeared	appear	VERB
aijbe-667	268	12	to	to	PART
aijbe-667	268	13	be	be	AUX
aijbe-667	268	14	the	the	DET
aijbe-667	268	15	least	least	ADV
aijbe-667	268	16	crucial	crucial	ADJ
aijbe-667	268	17	.	.	PUNCT
aijbe-667	269	1	josua	josua	PROPN
aijbe-667	269	2	,	,	PUNCT
aijbe-667	269	3	alwie	alwie	NOUN
aijbe-667	269	4	,	,	PUNCT
aijbe-667	269	5	and	and	CCONJ
aijbe-667	269	6	hendriani	hendriani	PROPN
aijbe-667	269	7	(	(	PUNCT
aijbe-667	269	8	2016	2016	NUM
aijbe-667	269	9	)	)	PUNCT
aijbe-667	269	10	conducted	conduct	VERB
aijbe-667	269	11	a	a	DET
aijbe-667	269	12	study	study	NOUN
aijbe-667	269	13	on	on	ADP
aijbe-667	269	14	the	the	DET
aijbe-667	269	15	e	e	NOUN
aijbe-667	269	16	-	-	NOUN
aijbe-667	269	17	transport	transport	ADJ
aijbe-667	269	18	sector	sector	NOUN
aijbe-667	269	19	in	in	ADP
aijbe-667	269	20	pekanbaru	pekanbaru	PROPN
aijbe-667	269	21	,	,	PUNCT
aijbe-667	269	22	indonesia	indonesia	PROPN
aijbe-667	269	23	,	,	PUNCT
aijbe-667	269	24	to	to	PART
aijbe-667	269	25	examine	examine	VERB
aijbe-667	269	26	the	the	DET
aijbe-667	269	27	effect	effect	NOUN
aijbe-667	269	28	of	of	ADP
aijbe-667	269	29	e	e	NOUN
aijbe-667	269	30	-	-	NOUN
aijbe-667	269	31	service	service	ADJ
aijbe-667	269	32	quality	quality	NOUN
aijbe-667	269	33	and	and	CCONJ
aijbe-667	269	34	price	price	NOUN
aijbe-667	269	35	on	on	ADP
aijbe-667	269	36	the	the	DET
aijbe-667	269	37	satisfaction	satisfaction	NOUN
aijbe-667	269	38	and	and	CCONJ
aijbe-667	269	39	loyalty	loyalty	NOUN
aijbe-667	269	40	of	of	ADP
aijbe-667	269	41	customers	customer	NOUN
aijbe-667	269	42	.	.	PUNCT
aijbe-667	270	1	one	one	NUM
aijbe-667	270	2	of	of	ADP
aijbe-667	270	3	the	the	DET
aijbe-667	270	4	key	key	ADJ
aijbe-667	270	5	questions	question	NOUN
aijbe-667	270	6	that	that	PRON
aijbe-667	270	7	gave	give	VERB
aijbe-667	270	8	direction	direction	NOUN
aijbe-667	270	9	to	to	ADP
aijbe-667	270	10	the	the	DET
aijbe-667	270	11	study	study	NOUN
aijbe-667	270	12	was	be	AUX
aijbe-667	270	13	“	"	PUNCT
aijbe-667	270	14	how	how	SCONJ
aijbe-667	270	15	does	do	AUX
aijbe-667	270	16	consumer	consumer	NOUN
aijbe-667	270	17	loyalty	loyalty	NOUN
aijbe-667	270	18	to	to	ADP
aijbe-667	270	19	the	the	DET
aijbe-667	270	20	online	online	ADJ
aijbe-667	270	21	travel	travel	NOUN
aijbe-667	270	22	agency	agency	NOUN
aijbe-667	270	23	traveloka	traveloka	NOUN
aijbe-667	270	24	for	for	ADP
aijbe-667	270	25	airplane	airplane	NOUN
aijbe-667	270	26	ticket	ticket	NOUN
aijbe-667	270	27	services	service	NOUN
aijbe-667	270	28	depend	depend	VERB
aijbe-667	270	29	on	on	ADP
aijbe-667	270	30	the	the	DET
aijbe-667	270	31	quality	quality	NOUN
aijbe-667	270	32	of	of	ADP
aijbe-667	270	33	the	the	DET
aijbe-667	270	34	e	e	NOUN
aijbe-667	270	35	-	-	NOUN
aijbe-667	270	36	service	service	NOUN
aijbe-667	270	37	?	?	PUNCT
aijbe-667	270	38	”	"	PUNCT
aijbe-667	270	39	.	.	PUNCT
aijbe-667	271	1	the	the	DET
aijbe-667	271	2	users	user	NOUN
aijbe-667	271	3	of	of	ADP
aijbe-667	271	4	traveloka	traveloka	NOUN
aijbe-667	271	5	’s	’s	PART
aijbe-667	271	6	online	online	PROPN
aijbe-667	271	7	air	air	NOUN
aijbe-667	271	8	ticket	ticket	NOUN
aijbe-667	271	9	search	search	NOUN
aijbe-667	271	10	services	service	NOUN
aijbe-667	271	11	in	in	ADP
aijbe-667	271	12	pekanbaru	pekanbaru	PROPN
aijbe-667	271	13	comprised	comprise	VERB
aijbe-667	271	14	the	the	DET
aijbe-667	271	15	study	study	NOUN
aijbe-667	271	16	population	population	NOUN
aijbe-667	271	17	.	.	PUNCT
aijbe-667	272	1	primary	primary	ADJ
aijbe-667	272	2	data	datum	NOUN
aijbe-667	272	3	were	be	AUX
aijbe-667	272	4	collected	collect	VERB
aijbe-667	272	5	from	from	ADP
aijbe-667	272	6	200	200	NUM
aijbe-667	272	7	customers	customer	NOUN
aijbe-667	272	8	of	of	ADP
aijbe-667	272	9	the	the	DET
aijbe-667	272	10	company	company	NOUN
aijbe-667	272	11	using	use	VERB
aijbe-667	272	12	a	a	DET
aijbe-667	272	13	non	non	ADJ
aijbe-667	272	14	-	-	ADJ
aijbe-667	272	15	probability	probability	ADJ
aijbe-667	272	16	sampling	sampling	NOUN
aijbe-667	272	17	technique	technique	NOUN
aijbe-667	272	18	.	.	PUNCT
aijbe-667	273	1	the	the	DET
aijbe-667	273	2	consideration	consideration	NOUN
aijbe-667	273	3	was	be	AUX
aijbe-667	273	4	based	base	VERB
aijbe-667	273	5	on	on	ADP
aijbe-667	273	6	several	several	ADJ
aijbe-667	273	7	variables	variable	NOUN
aijbe-667	273	8	,	,	PUNCT
aijbe-667	273	9	including	include	VERB
aijbe-667	273	10	how	how	SCONJ
aijbe-667	273	11	simple	simple	ADJ
aijbe-667	273	12	it	it	PRON
aijbe-667	273	13	is	be	AUX
aijbe-667	273	14	to	to	PART
aijbe-667	273	15	collect	collect	VERB
aijbe-667	273	16	samples	sample	NOUN
aijbe-667	273	17	for	for	ADP
aijbe-667	273	18	questionnaires	questionnaire	NOUN
aijbe-667	273	19	,	,	PUNCT
aijbe-667	273	20	how	how	SCONJ
aijbe-667	273	21	modestly	modestly	ADV
aijbe-667	273	22	funded	fund	VERB
aijbe-667	273	23	the	the	DET
aijbe-667	273	24	research	research	NOUN
aijbe-667	273	25	is	be	AUX
aijbe-667	273	26	,	,	PUNCT
aijbe-667	273	27	and	and	CCONJ
aijbe-667	273	28	how	how	SCONJ
aijbe-667	273	29	much	much	ADJ
aijbe-667	273	30	time	time	NOUN
aijbe-667	273	31	and	and	CCONJ
aijbe-667	273	32	effort	effort	NOUN
aijbe-667	273	33	may	may	AUX
aijbe-667	273	34	be	be	AUX
aijbe-667	273	35	saved	save	VERB
aijbe-667	273	36	.	.	PUNCT
aijbe-667	274	1	an	an	DET
aijbe-667	274	2	exploratory	exploratory	ADJ
aijbe-667	274	3	factor	factor	NOUN
aijbe-667	274	4	analysis	analysis	NOUN
aijbe-667	274	5	was	be	AUX
aijbe-667	274	6	performed	perform	VERB
aijbe-667	274	7	on	on	ADP
aijbe-667	274	8	the	the	DET
aijbe-667	274	9	components	component	NOUN
aijbe-667	274	10	used	use	VERB
aijbe-667	274	11	in	in	ADP
aijbe-667	274	12	this	this	DET
aijbe-667	274	13	study	study	NOUN
aijbe-667	274	14	,	,	PUNCT
aijbe-667	274	15	and	and	CCONJ
aijbe-667	274	16	the	the	DET
aijbe-667	274	17	results	result	NOUN
aijbe-667	274	18	were	be	AUX
aijbe-667	274	19	used	use	VERB
aijbe-667	274	20	to	to	PART
aijbe-667	274	21	help	help	VERB
aijbe-667	274	22	uncover	uncover	VERB
aijbe-667	274	23	some	some	PRON
aijbe-667	274	24	of	of	ADP
aijbe-667	274	25	the	the	DET
aijbe-667	274	26	dimensions	dimension	NOUN
aijbe-667	274	27	that	that	PRON
aijbe-667	274	28	go	go	VERB
aijbe-667	274	29	into	into	ADP
aijbe-667	274	30	the	the	DET
aijbe-667	274	31	operationalization	operationalization	NOUN
aijbe-667	274	32	of	of	ADP
aijbe-667	274	33	theories	theory	NOUN
aijbe-667	274	34	and	and	CCONJ
aijbe-667	274	35	indicators	indicator	NOUN
aijbe-667	274	36	related	relate	VERB
aijbe-667	274	37	to	to	ADP
aijbe-667	274	38	the	the	DET
aijbe-667	274	39	quality	quality	NOUN
aijbe-667	274	40	of	of	ADP
aijbe-667	274	41	e	e	NOUN
aijbe-667	274	42	-	-	NOUN
aijbe-667	274	43	services	service	NOUN
aijbe-667	274	44	.	.	PUNCT
aijbe-667	275	1	to	to	PART
aijbe-667	275	2	determine	determine	VERB
aijbe-667	275	3	which	which	DET
aijbe-667	275	4	factors	factor	NOUN
aijbe-667	275	5	—	—	PUNCT
aijbe-667	275	6	efficiency	efficiency	NOUN
aijbe-667	275	7	,	,	PUNCT
aijbe-667	275	8	reliabilityfulfillment	reliabilityfulfillment	NOUN
aijbe-667	275	9	privacy	privacy	NOUN
aijbe-667	275	10	,	,	PUNCT
aijbe-667	275	11	responsiveness	responsiveness	NOUN
aijbe-667	275	12	,	,	PUNCT
aijbe-667	275	13	remuneration	remuneration	NOUN
aijbe-667	275	14	and	and	CCONJ
aijbe-667	275	15	contacts	contact	NOUN
aijbe-667	275	16	—	—	PUNCT
aijbe-667	275	17	affect	affect	VERB
aijbe-667	275	18	customer	customer	NOUN
aijbe-667	275	19	loyalty	loyalty	NOUN
aijbe-667	275	20	.	.	PUNCT
aijbe-667	276	1	structural	structural	ADJ
aijbe-667	276	2	equation	equation	NOUN
aijbe-667	276	3	modeling	modeling	NOUN
aijbe-667	276	4	(	(	PUNCT
aijbe-667	276	5	sem	sem	NOUN
aijbe-667	276	6	)	)	PUNCT
aijbe-667	276	7	was	be	AUX
aijbe-667	276	8	used	use	VERB
aijbe-667	276	9	to	to	PART
aijbe-667	276	10	test	test	VERB
aijbe-667	276	11	the	the	DET
aijbe-667	276	12	research	research	NOUN
aijbe-667	276	13	model	model	NOUN
aijbe-667	276	14	.	.	PUNCT
aijbe-667	277	1	the	the	DET
aijbe-667	277	2	findings	finding	NOUN
aijbe-667	277	3	demonstrated	demonstrate	VERB
aijbe-667	277	4	that	that	SCONJ
aijbe-667	277	5	e	e	NOUN
aijbe-667	277	6	-	-	NOUN
aijbe-667	277	7	service	service	ADJ
aijbe-667	277	8	quality	quality	NOUN
aijbe-667	277	9	directly	directly	ADV
aijbe-667	277	10	and	and	CCONJ
aijbe-667	277	11	significantly	significantly	ADV
aijbe-667	277	12	influences	influence	VERB
aijbe-667	277	13	consumer	consumer	NOUN
aijbe-667	277	14	loyalty	loyalty	NOUN
aijbe-667	277	15	.	.	PUNCT
aijbe-667	278	1	e	e	X
aijbe-667	278	2	-	-	NOUN
aijbe-667	278	3	service	service	ADJ
aijbe-667	278	4	quality	quality	NOUN
aijbe-667	278	5	has	have	VERB
aijbe-667	278	6	a	a	DET
aijbe-667	278	7	stronger	strong	ADJ
aijbe-667	278	8	direct	direct	ADJ
aijbe-667	278	9	impact	impact	NOUN
aijbe-667	278	10	on	on	ADP
aijbe-667	278	11	a	a	DET
aijbe-667	278	12	client	client	NOUN
aijbe-667	278	13	’s	’s	PART
aijbe-667	278	14	loyalty	loyalty	NOUN
aijbe-667	278	15	than	than	SCONJ
aijbe-667	278	16	it	it	PRON
aijbe-667	278	17	does	do	AUX
aijbe-667	278	18	on	on	ADP
aijbe-667	278	19	loyalty	loyalty	NOUN
aijbe-667	278	20	through	through	ADP
aijbe-667	278	21	customer	customer	NOUN
aijbe-667	278	22	satisfaction	satisfaction	NOUN
aijbe-667	278	23	.	.	PUNCT
aijbe-667	279	1	the	the	DET
aijbe-667	279	2	findings	finding	NOUN
aijbe-667	279	3	of	of	ADP
aijbe-667	279	4	the	the	DET
aijbe-667	279	5	test	test	NOUN
aijbe-667	279	6	and	and	CCONJ
aijbe-667	279	7	hypothesis	hypothesis	NOUN
aijbe-667	279	8	testing	testing	NOUN
aijbe-667	279	9	demonstrate	demonstrate	VERB
aijbe-667	279	10	that	that	SCONJ
aijbe-667	279	11	the	the	DET
aijbe-667	279	12	quality	quality	NOUN
aijbe-667	279	13	of	of	ADP
aijbe-667	279	14	an	an	DET
aijbe-667	279	15	e	e	NOUN
aijbe-667	279	16	-	-	NOUN
aijbe-667	279	17	service	service	NOUN
aijbe-667	279	18	has	have	VERB
aijbe-667	279	19	a	a	DET
aijbe-667	279	20	direct	direct	ADJ
aijbe-667	279	21	impact	impact	NOUN
aijbe-667	279	22	on	on	ADP
aijbe-667	279	23	customer	customer	NOUN
aijbe-667	279	24	loyalty	loyalty	NOUN
aijbe-667	279	25	.	.	PUNCT
aijbe-667	280	1	these	these	DET
aijbe-667	280	2	findings	finding	NOUN
aijbe-667	280	3	suggest	suggest	VERB
aijbe-667	280	4	that	that	SCONJ
aijbe-667	280	5	improving	improve	VERB
aijbe-667	280	6	the	the	DET
aijbe-667	280	7	characteristics	characteristic	NOUN
aijbe-667	280	8	of	of	ADP
aijbe-667	280	9	e	e	NOUN
aijbe-667	280	10	-	-	NOUN
aijbe-667	280	11	service	service	ADJ
aijbe-667	280	12	quality	quality	NOUN
aijbe-667	280	13	can	can	AUX
aijbe-667	280	14	have	have	VERB
aijbe-667	280	15	a	a	DET
aijbe-667	280	16	direct	direct	ADJ
aijbe-667	280	17	impact	impact	NOUN
aijbe-667	280	18	on	on	ADP
aijbe-667	280	19	client	client	NOUN
aijbe-667	280	20	loyalty	loyalty	NOUN
aijbe-667	280	21	.	.	PUNCT
aijbe-667	281	1	the	the	DET
aijbe-667	281	2	study	study	NOUN
aijbe-667	281	3	recommended	recommend	VERB
aijbe-667	281	4	that	that	SCONJ
aijbe-667	281	5	customers	customer	NOUN
aijbe-667	281	6	who	who	PRON
aijbe-667	281	7	have	have	AUX
aijbe-667	281	8	used	use	VERB
aijbe-667	281	9	traveloka	traveloka	NOUN
aijbe-667	281	10	for	for	ADP
aijbe-667	281	11	business	business	NOUN
aijbe-667	281	12	should	should	AUX
aijbe-667	281	13	be	be	AUX
aijbe-667	281	14	asked	ask	VERB
aijbe-667	281	15	whether	whether	SCONJ
aijbe-667	281	16	they	they	PRON
aijbe-667	281	17	are	be	AUX
aijbe-667	281	18	happy	happy	ADJ
aijbe-667	281	19	with	with	ADP
aijbe-667	281	20	the	the	DET
aijbe-667	281	21	level	level	NOUN
aijbe-667	281	22	of	of	ADP
aijbe-667	281	23	service	service	NOUN
aijbe-667	281	24	and	and	CCONJ
aijbe-667	281	25	the	the	DET
aijbe-667	281	26	rates	rate	NOUN
aijbe-667	281	27	received	receive	VERB
aijbe-667	281	28	.	.	PUNCT
aijbe-667	282	1	if	if	SCONJ
aijbe-667	282	2	there	there	PRON
aijbe-667	282	3	are	be	VERB
aijbe-667	282	4	any	any	DET
aijbe-667	282	5	unhappy	unhappy	ADJ
aijbe-667	282	6	customers	customer	NOUN
aijbe-667	282	7	,	,	PUNCT
aijbe-667	282	8	they	they	PRON
aijbe-667	282	9	should	should	AUX
aijbe-667	282	10	be	be	AUX
aijbe-667	282	11	approached	approach	VERB
aijbe-667	282	12	immediately	immediately	ADV
aijbe-667	282	13	and	and	CCONJ
aijbe-667	282	14	asked	ask	VERB
aijbe-667	282	15	about	about	ADP
aijbe-667	282	16	their	their	PRON
aijbe-667	282	17	problems	problem	NOUN
aijbe-667	282	18	so	so	SCONJ
aijbe-667	282	19	that	that	SCONJ
aijbe-667	282	20	the	the	DET
aijbe-667	282	21	proper	proper	ADJ
aijbe-667	282	22	remedy	remedy	NOUN
aijbe-667	282	23	may	may	AUX
aijbe-667	282	24	be	be	AUX
aijbe-667	282	25	given	give	VERB
aijbe-667	282	26	immediately	immediately	ADV
aijbe-667	282	27	.	.	PUNCT
aijbe-667	283	1	this	this	PRON
aijbe-667	283	2	is	be	AUX
aijbe-667	283	3	because	because	SCONJ
aijbe-667	283	4	poor	poor	ADJ
aijbe-667	283	5	service	service	NOUN
aijbe-667	283	6	reduces	reduce	VERB
aijbe-667	283	7	customer	customer	NOUN
aijbe-667	283	8	satisfaction	satisfaction	NOUN
aijbe-667	283	9	,	,	PUNCT
aijbe-667	283	10	which	which	PRON
aijbe-667	283	11	in	in	ADP
aijbe-667	283	12	turn	turn	NOUN
aijbe-667	283	13	alters	alter	VERB
aijbe-667	283	14	the	the	DET
aijbe-667	283	15	mindset	mindset	NOUN
aijbe-667	283	16	of	of	ADP
aijbe-667	283	17	the	the	DET
aijbe-667	283	18	devoted	devoted	ADJ
aijbe-667	283	19	clients	client	NOUN
aijbe-667	283	20	.	.	PUNCT
aijbe-667	284	1	hakam	hakam	PROPN
aijbe-667	284	2	,	,	PUNCT
aijbe-667	284	3	hidayati	hidayati	PROPN
aijbe-667	284	4	,	,	PUNCT
aijbe-667	284	5	and	and	CCONJ
aijbe-667	284	6	supriyanto	supriyanto	NOUN
aijbe-667	284	7	(	(	PUNCT
aijbe-667	284	8	2022	2022	NUM
aijbe-667	284	9	)	)	PUNCT
aijbe-667	284	10	studied	study	VERB
aijbe-667	284	11	the	the	DET
aijbe-667	284	12	online	online	ADJ
aijbe-667	284	13	shopping	shopping	NOUN
aijbe-667	284	14	segment	segment	NOUN
aijbe-667	284	15	of	of	ADP
aijbe-667	284	16	e	e	NOUN
aijbe-667	284	17	-	-	NOUN
aijbe-667	284	18	commerce	commerce	NOUN
aijbe-667	284	19	to	to	PART
aijbe-667	284	20	determine	determine	VERB
aijbe-667	284	21	the	the	DET
aijbe-667	284	22	effect	effect	NOUN
aijbe-667	284	23	of	of	ADP
aijbe-667	284	24	electronic	electronic	ADJ
aijbe-667	284	25	service	service	NOUN
aijbe-667	284	26	quality	quality	NOUN
aijbe-667	284	27	and	and	CCONJ
aijbe-667	284	28	trust	trust	NOUN
aijbe-667	284	29	on	on	ADP
aijbe-667	284	30	customer	customer	NOUN
aijbe-667	284	31	loyalty	loyalty	NOUN
aijbe-667	284	32	,	,	PUNCT
aijbe-667	284	33	using	use	VERB
aijbe-667	284	34	customer	customer	NOUN
aijbe-667	284	35	satisfaction	satisfaction	NOUN
aijbe-667	284	36	as	as	ADP
aijbe-667	284	37	an	an	DET
aijbe-667	284	38	intervening	intervene	VERB
aijbe-667	284	39	aniefiok	aniefiok	NOUN
aijbe-667	284	40	okon	okon	PROPN
aijbe-667	284	41	akpan	akpan	PROPN
aijbe-667	284	42	and	and	CCONJ
aijbe-667	284	43	aniebiet	aniebiet	PROPN
aijbe-667	284	44	etuk	etuk	NOUN
aijbe-667	284	45	(	(	PUNCT
aijbe-667	284	46	2024	2024	NUM
aijbe-667	284	47	)	)	PUNCT
aijbe-667	284	48	10	10	NUM
aijbe-667	284	49	american	american	ADJ
aijbe-667	284	50	interdisciplinary	interdisciplinary	ADJ
aijbe-667	284	51	journal	journal	NOUN
aijbe-667	284	52	of	of	ADP
aijbe-667	284	53	business	business	NOUN
aijbe-667	284	54	and	and	CCONJ
aijbe-667	284	55	economics	economic	NOUN
aijbe-667	284	56	|	|	ADV
aijbe-667	284	57	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	284	58	variable	variable	NOUN
aijbe-667	284	59	.	.	PUNCT
aijbe-667	285	1	the	the	DET
aijbe-667	285	2	population	population	NOUN
aijbe-667	285	3	comprised	comprise	VERB
aijbe-667	285	4	users	user	NOUN
aijbe-667	285	5	of	of	ADP
aijbe-667	285	6	an	an	DET
aijbe-667	285	7	online	online	ADJ
aijbe-667	285	8	store	store	NOUN
aijbe-667	285	9	called	call	VERB
aijbe-667	285	10	shopee	shopee	NOUN
aijbe-667	285	11	who	who	PRON
aijbe-667	285	12	had	have	AUX
aijbe-667	285	13	made	make	VERB
aijbe-667	285	14	purchases	purchase	NOUN
aijbe-667	285	15	there	there	ADV
aijbe-667	285	16	in	in	ADP
aijbe-667	285	17	recent	recent	ADJ
aijbe-667	285	18	times	time	NOUN
aijbe-667	285	19	.	.	PUNCT
aijbe-667	286	1	using	use	VERB
aijbe-667	286	2	a	a	DET
aijbe-667	286	3	purposive	purposive	ADJ
aijbe-667	286	4	sampling	sampling	NOUN
aijbe-667	286	5	strategy	strategy	NOUN
aijbe-667	286	6	,	,	PUNCT
aijbe-667	286	7	sampling	sample	VERB
aijbe-667	286	8	was	be	AUX
aijbe-667	286	9	performed	perform	VERB
aijbe-667	286	10	for	for	ADP
aijbe-667	286	11	this	this	DET
aijbe-667	286	12	investigation	investigation	NOUN
aijbe-667	286	13	.	.	PUNCT
aijbe-667	287	1	the	the	DET
aijbe-667	287	2	questionnaire	questionnaire	NOUN
aijbe-667	287	3	was	be	AUX
aijbe-667	287	4	used	use	VERB
aijbe-667	287	5	as	as	ADP
aijbe-667	287	6	the	the	DET
aijbe-667	287	7	instrument	instrument	NOUN
aijbe-667	287	8	for	for	ADP
aijbe-667	287	9	data	data	NOUN
aijbe-667	287	10	collection	collection	NOUN
aijbe-667	287	11	.	.	PUNCT
aijbe-667	288	1	smart	smart	ADJ
aijbe-667	288	2	partial	partial	ADJ
aijbe-667	288	3	least	least	ADJ
aijbe-667	288	4	squares	square	NOUN
aijbe-667	288	5	analysis	analysis	NOUN
aijbe-667	288	6	was	be	AUX
aijbe-667	288	7	carried	carry	VERB
aijbe-667	288	8	out	out	ADP
aijbe-667	288	9	to	to	PART
aijbe-667	288	10	test	test	VERB
aijbe-667	288	11	the	the	DET
aijbe-667	288	12	research	research	NOUN
aijbe-667	288	13	model	model	NOUN
aijbe-667	288	14	and	and	CCONJ
aijbe-667	288	15	hypotheses	hypothesis	NOUN
aijbe-667	288	16	.	.	PUNCT
aijbe-667	289	1	the	the	DET
aijbe-667	289	2	findings	finding	NOUN
aijbe-667	289	3	of	of	ADP
aijbe-667	289	4	this	this	DET
aijbe-667	289	5	study	study	NOUN
aijbe-667	289	6	indicate	indicate	VERB
aijbe-667	289	7	that	that	SCONJ
aijbe-667	289	8	e	e	NOUN
aijbe-667	289	9	-	-	NOUN
aijbe-667	289	10	service	service	ADJ
aijbe-667	289	11	quality	quality	NOUN
aijbe-667	289	12	and	and	CCONJ
aijbe-667	289	13	e	e	NOUN
aijbe-667	289	14	-	-	NOUN
aijbe-667	289	15	trust	trust	NOUN
aijbe-667	289	16	have	have	VERB
aijbe-667	289	17	a	a	DET
aijbe-667	289	18	considerable	considerable	ADJ
aijbe-667	289	19	impact	impact	NOUN
aijbe-667	289	20	on	on	ADP
aijbe-667	289	21	consumer	consumer	NOUN
aijbe-667	289	22	satisfaction	satisfaction	NOUN
aijbe-667	289	23	,	,	PUNCT
aijbe-667	289	24	whereas	whereas	SCONJ
aijbe-667	289	25	e	e	X
aijbe-667	289	26	-	-	NOUN
aijbe-667	289	27	service	service	ADJ
aijbe-667	289	28	quality	quality	NOUN
aijbe-667	289	29	has	have	VERB
aijbe-667	289	30	no	no	DET
aijbe-667	289	31	impact	impact	NOUN
aijbe-667	289	32	on	on	ADP
aijbe-667	289	33	consumer	consumer	NOUN
aijbe-667	289	34	loyalty	loyalty	NOUN
aijbe-667	289	35	.	.	PUNCT
aijbe-667	290	1	consumer	consumer	NOUN
aijbe-667	290	2	satisfaction	satisfaction	NOUN
aijbe-667	290	3	also	also	ADV
aijbe-667	290	4	impacts	impact	VERB
aijbe-667	290	5	e	e	NOUN
aijbe-667	290	6	-	-	NOUN
aijbe-667	290	7	trust	trust	NOUN
aijbe-667	290	8	and	and	CCONJ
aijbe-667	290	9	loyalty	loyalty	NOUN
aijbe-667	290	10	.	.	PUNCT
aijbe-667	291	1	the	the	DET
aijbe-667	291	2	effect	effect	NOUN
aijbe-667	291	3	of	of	ADP
aijbe-667	291	4	e	e	NOUN
aijbe-667	291	5	-	-	NOUN
aijbe-667	291	6	service	service	ADJ
aijbe-667	291	7	quality	quality	NOUN
aijbe-667	291	8	and	and	CCONJ
aijbe-667	291	9	e	e	NOUN
aijbe-667	291	10	-	-	NOUN
aijbe-667	291	11	trust	trust	NOUN
aijbe-667	291	12	on	on	ADP
aijbe-667	291	13	customer	customer	NOUN
aijbe-667	291	14	loyalty	loyalty	NOUN
aijbe-667	291	15	can	can	AUX
aijbe-667	291	16	not	not	PART
aijbe-667	291	17	be	be	AUX
aijbe-667	291	18	mediated	mediate	VERB
aijbe-667	291	19	by	by	ADP
aijbe-667	291	20	consumer	consumer	NOUN
aijbe-667	291	21	satisfaction	satisfaction	NOUN
aijbe-667	291	22	.	.	PUNCT
aijbe-667	292	1	wisaksana	wisaksana	PROPN
aijbe-667	292	2	(	(	PUNCT
aijbe-667	292	3	2020	2020	NUM
aijbe-667	292	4	)	)	PUNCT
aijbe-667	292	5	examined	examine	VERB
aijbe-667	292	6	online	online	ADJ
aijbe-667	292	7	shop	shop	NOUN
aijbe-667	292	8	(	(	PUNCT
aijbe-667	292	9	tokopedia	tokopedia	NOUN
aijbe-667	292	10	)	)	PUNCT
aijbe-667	292	11	users	user	NOUN
aijbe-667	292	12	in	in	ADP
aijbe-667	292	13	malang	malang	PROPN
aijbe-667	292	14	.	.	PUNCT
aijbe-667	293	1	the	the	DET
aijbe-667	293	2	goal	goal	NOUN
aijbe-667	293	3	was	be	AUX
aijbe-667	293	4	to	to	PART
aijbe-667	293	5	determine	determine	VERB
aijbe-667	293	6	how	how	SCONJ
aijbe-667	293	7	consumers	consumer	NOUN
aijbe-667	293	8	’	'	PUNCT
aijbe-667	293	9	loyalty	loyalty	NOUN
aijbe-667	293	10	to	to	ADP
aijbe-667	293	11	online	online	ADJ
aijbe-667	293	12	retailers	retailer	NOUN
aijbe-667	293	13	is	be	AUX
aijbe-667	293	14	impacted	impact	VERB
aijbe-667	293	15	by	by	ADP
aijbe-667	293	16	the	the	DET
aijbe-667	293	17	perceived	perceive	VERB
aijbe-667	293	18	and	and	CCONJ
aijbe-667	293	19	actual	actual	ADJ
aijbe-667	293	20	quality	quality	NOUN
aijbe-667	293	21	of	of	ADP
aijbe-667	293	22	e	e	NOUN
aijbe-667	293	23	-	-	NOUN
aijbe-667	293	24	services	service	NOUN
aijbe-667	293	25	.	.	PUNCT
aijbe-667	294	1	a	a	DET
aijbe-667	294	2	questionnaire	questionnaire	NOUN
aijbe-667	294	3	with	with	ADP
aijbe-667	294	4	a	a	DET
aijbe-667	294	5	five	five	NUM
aijbe-667	294	6	-	-	PUNCT
aijbe-667	294	7	point	point	NOUN
aijbe-667	294	8	likert	likert	ADJ
aijbe-667	294	9	scale	scale	NOUN
aijbe-667	294	10	was	be	AUX
aijbe-667	294	11	employed	employ	VERB
aijbe-667	294	12	to	to	PART
aijbe-667	294	13	obtain	obtain	VERB
aijbe-667	294	14	data	datum	NOUN
aijbe-667	294	15	from	from	ADP
aijbe-667	294	16	the	the	DET
aijbe-667	294	17	respondents	respondent	NOUN
aijbe-667	294	18	.	.	PUNCT
aijbe-667	295	1	100	100	NUM
aijbe-667	295	2	users	user	NOUN
aijbe-667	295	3	of	of	ADP
aijbe-667	295	4	tokopedia	tokopedia	PROPN
aijbe-667	295	5	’s	’s	PART
aijbe-667	295	6	online	online	ADJ
aijbe-667	295	7	store	store	NOUN
aijbe-667	295	8	participated	participate	VERB
aijbe-667	295	9	in	in	ADP
aijbe-667	295	10	the	the	DET
aijbe-667	295	11	survey	survey	NOUN
aijbe-667	295	12	that	that	PRON
aijbe-667	295	13	was	be	AUX
aijbe-667	295	14	conducted	conduct	VERB
aijbe-667	295	15	online	online	ADV
aijbe-667	295	16	.	.	PUNCT
aijbe-667	296	1	this	this	DET
aijbe-667	296	2	study	study	NOUN
aijbe-667	296	3	employed	employ	VERB
aijbe-667	296	4	regression	regression	NOUN
aijbe-667	296	5	analysis	analysis	NOUN
aijbe-667	296	6	to	to	PART
aijbe-667	296	7	test	test	VERB
aijbe-667	296	8	the	the	DET
aijbe-667	296	9	hypotheses	hypothesis	NOUN
aijbe-667	296	10	.	.	PUNCT
aijbe-667	297	1	the	the	DET
aijbe-667	297	2	findings	finding	NOUN
aijbe-667	297	3	of	of	ADP
aijbe-667	297	4	this	this	DET
aijbe-667	297	5	study	study	NOUN
aijbe-667	297	6	’s	’s	PART
aijbe-667	297	7	service	service	NOUN
aijbe-667	297	8	quality	quality	NOUN
aijbe-667	297	9	and	and	CCONJ
aijbe-667	297	10	perceived	perceive	VERB
aijbe-667	297	11	quality	quality	NOUN
aijbe-667	297	12	analyses	analysis	NOUN
aijbe-667	297	13	have	have	VERB
aijbe-667	297	14	a	a	DET
aijbe-667	297	15	significant	significant	ADJ
aijbe-667	297	16	effect	effect	NOUN
aijbe-667	297	17	on	on	ADP
aijbe-667	297	18	customer	customer	NOUN
aijbe-667	297	19	loyalty	loyalty	NOUN
aijbe-667	297	20	.	.	PUNCT
aijbe-667	298	1	a	a	DET
aijbe-667	298	2	study	study	NOUN
aijbe-667	298	3	by	by	ADP
aijbe-667	298	4	rahman	rahman	PROPN
aijbe-667	298	5	,	,	PUNCT
aijbe-667	298	6	fadrula	fadrula	PROPN
aijbe-667	298	7	,	,	PUNCT
aijbe-667	298	8	yurizala	yurizala	PROPN
aijbe-667	298	9	,	,	PUNCT
aijbe-667	298	10	marlynaa	marlynaa	NOUN
aijbe-667	298	11	,	,	PUNCT
aijbe-667	298	12	and	and	CCONJ
aijbe-667	298	13	momin	momin	NOUN
aijbe-667	298	14	(	(	PUNCT
aijbe-667	298	15	2022	2022	NUM
aijbe-667	298	16	)	)	PUNCT
aijbe-667	298	17	was	be	AUX
aijbe-667	298	18	undertaken	undertake	VERB
aijbe-667	298	19	for	for	ADP
aijbe-667	298	20	the	the	DET
aijbe-667	298	21	purpose	purpose	NOUN
aijbe-667	298	22	of	of	ADP
aijbe-667	298	23	improving	improve	VERB
aijbe-667	298	24	customer	customer	NOUN
aijbe-667	298	25	loyalty	loyalty	NOUN
aijbe-667	298	26	as	as	ADV
aijbe-667	298	27	well	well	ADV
aijbe-667	298	28	as	as	ADP
aijbe-667	298	29	satisfaction	satisfaction	NOUN
aijbe-667	298	30	through	through	ADP
aijbe-667	298	31	e	e	NOUN
aijbe-667	298	32	-	-	NOUN
aijbe-667	298	33	service	service	ADJ
aijbe-667	298	34	quality	quality	NOUN
aijbe-667	298	35	and	and	CCONJ
aijbe-667	298	36	e	e	NOUN
aijbe-667	298	37	-	-	NOUN
aijbe-667	298	38	commerce	commerce	NOUN
aijbe-667	298	39	innovation	innovation	NOUN
aijbe-667	298	40	.	.	PUNCT
aijbe-667	299	1	partial	partial	ADJ
aijbe-667	299	2	least	least	ADJ
aijbe-667	299	3	squares	square	VERB
aijbe-667	299	4	structural	structural	ADJ
aijbe-667	299	5	equation	equation	NOUN
aijbe-667	299	6	modeling	modeling	NOUN
aijbe-667	299	7	(	(	PUNCT
aijbe-667	299	8	pls	pls	INTJ
aijbe-667	299	9	-	-	PUNCT
aijbe-667	299	10	sem	sem	NOUN
aijbe-667	299	11	)	)	PUNCT
aijbe-667	299	12	was	be	AUX
aijbe-667	299	13	used	use	VERB
aijbe-667	299	14	in	in	ADP
aijbe-667	299	15	the	the	DET
aijbe-667	299	16	analysis	analysis	NOUN
aijbe-667	299	17	.	.	PUNCT
aijbe-667	300	1	the	the	DET
aijbe-667	300	2	structural	structural	ADJ
aijbe-667	300	3	equation	equation	NOUN
aijbe-667	300	4	modeling	modeling	NOUN
aijbe-667	300	5	(	(	PUNCT
aijbe-667	300	6	sem	sem	NOUN
aijbe-667	300	7	)	)	PUNCT
aijbe-667	300	8	approach	approach	NOUN
aijbe-667	300	9	combines	combine	VERB
aijbe-667	300	10	regression	regression	NOUN
aijbe-667	300	11	or	or	CCONJ
aijbe-667	300	12	path	path	VERB
aijbe-667	300	13	analysis	analysis	NOUN
aijbe-667	300	14	with	with	ADP
aijbe-667	300	15	factor	factor	NOUN
aijbe-667	300	16	analysis	analysis	NOUN
aijbe-667	300	17	.	.	PUNCT
aijbe-667	301	1	e	e	X
aijbe-667	301	2	-	-	NOUN
aijbe-667	301	3	commerce	commerce	NOUN
aijbe-667	301	4	innovation	innovation	NOUN
aijbe-667	301	5	,	,	PUNCT
aijbe-667	301	6	e	e	NOUN
aijbe-667	301	7	-	-	NOUN
aijbe-667	301	8	service	service	ADJ
aijbe-667	301	9	quality	quality	NOUN
aijbe-667	301	10	,	,	PUNCT
aijbe-667	301	11	customer	customer	NOUN
aijbe-667	301	12	satisfaction	satisfaction	NOUN
aijbe-667	301	13	,	,	PUNCT
aijbe-667	301	14	and	and	CCONJ
aijbe-667	301	15	customer	customer	NOUN
aijbe-667	301	16	loyalty	loyalty	NOUN
aijbe-667	301	17	were	be	AUX
aijbe-667	301	18	the	the	DET
aijbe-667	301	19	four	four	NUM
aijbe-667	301	20	constructs	construct	NOUN
aijbe-667	301	21	used	use	VERB
aijbe-667	301	22	in	in	ADP
aijbe-667	301	23	this	this	DET
aijbe-667	301	24	study	study	NOUN
aijbe-667	301	25	.	.	PUNCT
aijbe-667	302	1	a	a	DET
aijbe-667	302	2	questionnaire	questionnaire	NOUN
aijbe-667	302	3	with	with	ADP
aijbe-667	302	4	many	many	ADJ
aijbe-667	302	5	statement	statement	NOUN
aijbe-667	302	6	items	item	NOUN
aijbe-667	302	7	was	be	AUX
aijbe-667	302	8	used	use	VERB
aijbe-667	302	9	to	to	PART
aijbe-667	302	10	obtain	obtain	VERB
aijbe-667	302	11	data	datum	NOUN
aijbe-667	302	12	to	to	PART
aijbe-667	302	13	measure	measure	VERB
aijbe-667	302	14	each	each	DET
aijbe-667	302	15	construct	construct	NOUN
aijbe-667	302	16	.	.	PUNCT
aijbe-667	303	1	seven	seven	NUM
aijbe-667	303	2	criteria	criterion	NOUN
aijbe-667	303	3	(	(	PUNCT
aijbe-667	303	4	efficiency	efficiency	NOUN
aijbe-667	303	5	,	,	PUNCT
aijbe-667	303	6	reliabilityfulfillment	reliabilityfulfillment	NOUN
aijbe-667	303	7	privacy	privacy	NOUN
aijbe-667	303	8	,	,	PUNCT
aijbe-667	303	9	responsiveness	responsiveness	NOUN
aijbe-667	303	10	,	,	PUNCT
aijbe-667	303	11	compensation	compensation	NOUN
aijbe-667	303	12	,	,	PUNCT
aijbe-667	303	13	and	and	CCONJ
aijbe-667	303	14	contact	contact	NOUN
aijbe-667	303	15	)	)	PUNCT
aijbe-667	303	16	were	be	AUX
aijbe-667	303	17	used	use	VERB
aijbe-667	303	18	to	to	PART
aijbe-667	303	19	gage	gage	VERB
aijbe-667	303	20	the	the	DET
aijbe-667	303	21	quality	quality	NOUN
aijbe-667	303	22	of	of	ADP
aijbe-667	303	23	eservices	eservice	NOUN
aijbe-667	303	24	.	.	PUNCT
aijbe-667	304	1	overall	overall	ADJ
aijbe-667	304	2	contentment	contentment	NOUN
aijbe-667	304	3	,	,	PUNCT
aijbe-667	304	4	fulfillment	fulfillment	NOUN
aijbe-667	304	5	or	or	CCONJ
aijbe-667	304	6	confirmation	confirmation	NOUN
aijbe-667	304	7	of	of	ADP
aijbe-667	304	8	expectations	expectation	NOUN
aijbe-667	304	9	,	,	PUNCT
aijbe-667	304	10	and	and	CCONJ
aijbe-667	304	11	complaints	complaint	NOUN
aijbe-667	304	12	were	be	AUX
aijbe-667	304	13	used	use	VERB
aijbe-667	304	14	to	to	PART
aijbe-667	304	15	gauge	gauge	VERB
aijbe-667	304	16	customer	customer	NOUN
aijbe-667	304	17	satisfaction	satisfaction	NOUN
aijbe-667	304	18	.	.	PUNCT
aijbe-667	305	1	four	four	NUM
aijbe-667	305	2	factors	factor	NOUN
aijbe-667	305	3	were	be	AUX
aijbe-667	305	4	employed	employ	VERB
aijbe-667	305	5	to	to	PART
aijbe-667	305	6	measure	measure	VERB
aijbe-667	305	7	customer	customer	NOUN
aijbe-667	305	8	loyalty	loyalty	NOUN
aijbe-667	305	9	:	:	PUNCT
aijbe-667	305	10	readiness	readiness	NOUN
aijbe-667	305	11	to	to	PART
aijbe-667	305	12	repurchase	repurchase	VERB
aijbe-667	305	13	,	,	PUNCT
aijbe-667	305	14	willingness	willingness	NOUN
aijbe-667	305	15	to	to	PART
aijbe-667	305	16	make	make	VERB
aijbe-667	305	17	purchases	purchase	NOUN
aijbe-667	305	18	outside	outside	ADP
aijbe-667	305	19	of	of	ADP
aijbe-667	305	20	the	the	DET
aijbe-667	305	21	company	company	NOUN
aijbe-667	305	22	’s	’s	PART
aijbe-667	305	23	product	product	NOUN
aijbe-667	305	24	range	range	NOUN
aijbe-667	305	25	,	,	PUNCT
aijbe-667	305	26	willingness	willingness	NOUN
aijbe-667	305	27	to	to	PART
aijbe-667	305	28	suggest	suggest	VERB
aijbe-667	305	29	goods	good	NOUN
aijbe-667	305	30	or	or	CCONJ
aijbe-667	305	31	services	service	NOUN
aijbe-667	305	32	to	to	ADP
aijbe-667	305	33	others	other	NOUN
aijbe-667	305	34	,	,	PUNCT
aijbe-667	305	35	and	and	CCONJ
aijbe-667	305	36	consumers	consumer	NOUN
aijbe-667	305	37	’	’	PART
aijbe-667	305	38	resistance	resistance	NOUN
aijbe-667	305	39	to	to	ADP
aijbe-667	305	40	rivals	rival	NOUN
aijbe-667	305	41	’	'	PUNCT
aijbe-667	305	42	offerings	offering	NOUN
aijbe-667	305	43	.	.	PUNCT
aijbe-667	306	1	a	a	DET
aijbe-667	306	2	non	non	ADJ
aijbe-667	306	3	-	-	ADJ
aijbe-667	306	4	probability	probability	ADJ
aijbe-667	306	5	sampling	sampling	NOUN
aijbe-667	306	6	technique	technique	NOUN
aijbe-667	306	7	was	be	AUX
aijbe-667	306	8	used	use	VERB
aijbe-667	306	9	.	.	PUNCT
aijbe-667	307	1	specifically	specifically	ADV
aijbe-667	307	2	,	,	PUNCT
aijbe-667	307	3	the	the	DET
aijbe-667	307	4	study	study	NOUN
aijbe-667	307	5	used	use	VERB
aijbe-667	307	6	a	a	DET
aijbe-667	307	7	convenience	convenience	NOUN
aijbe-667	307	8	/	/	SYM
aijbe-667	307	9	accidental	accidental	ADJ
aijbe-667	307	10	sampling	sampling	NOUN
aijbe-667	307	11	technique	technique	NOUN
aijbe-667	307	12	.	.	PUNCT
aijbe-667	308	1	the	the	DET
aijbe-667	308	2	authors	author	NOUN
aijbe-667	308	3	distributed	distribute	VERB
aijbe-667	308	4	copies	copy	NOUN
aijbe-667	308	5	of	of	ADP
aijbe-667	308	6	the	the	DET
aijbe-667	308	7	questionnaire	questionnaire	NOUN
aijbe-667	308	8	in	in	ADP
aijbe-667	308	9	partnership	partnership	NOUN
aijbe-667	308	10	with	with	ADP
aijbe-667	308	11	roving	rove	VERB
aijbe-667	308	12	couriers	courier	NOUN
aijbe-667	308	13	that	that	PRON
aijbe-667	308	14	deliver	deliver	VERB
aijbe-667	308	15	goods	good	NOUN
aijbe-667	308	16	to	to	ADP
aijbe-667	308	17	customers	customer	NOUN
aijbe-667	308	18	of	of	ADP
aijbe-667	308	19	online	online	ADJ
aijbe-667	308	20	retailers	retailer	NOUN
aijbe-667	308	21	,	,	PUNCT
aijbe-667	308	22	and	and	CCONJ
aijbe-667	308	23	they	they	PRON
aijbe-667	308	24	were	be	AUX
aijbe-667	308	25	able	able	ADJ
aijbe-667	308	26	to	to	PART
aijbe-667	308	27	gather	gather	VERB
aijbe-667	308	28	400	400	NUM
aijbe-667	308	29	copies	copy	NOUN
aijbe-667	308	30	of	of	ADP
aijbe-667	308	31	questionnaire	questionnaire	NOUN
aijbe-667	308	32	that	that	PRON
aijbe-667	308	33	were	be	AUX
aijbe-667	308	34	fully	fully	ADV
aijbe-667	308	35	and	and	CCONJ
aijbe-667	308	36	accurately	accurately	ADV
aijbe-667	308	37	filled	fill	VERB
aijbe-667	308	38	out	out	ADP
aijbe-667	308	39	and	and	CCONJ
aijbe-667	308	40	suitable	suitable	ADJ
aijbe-667	308	41	for	for	ADP
aijbe-667	308	42	use	use	NOUN
aijbe-667	308	43	.	.	PUNCT
aijbe-667	309	1	findings	finding	NOUN
aijbe-667	309	2	demonstrated	demonstrate	VERB
aijbe-667	309	3	that	that	SCONJ
aijbe-667	309	4	in	in	ADP
aijbe-667	309	5	the	the	DET
aijbe-667	309	6	context	context	NOUN
aijbe-667	309	7	of	of	ADP
aijbe-667	309	8	an	an	DET
aijbe-667	309	9	online	online	ADJ
aijbe-667	309	10	store	store	NOUN
aijbe-667	309	11	,	,	PUNCT
aijbe-667	309	12	consumer	consumer	NOUN
aijbe-667	309	13	satisfaction	satisfaction	NOUN
aijbe-667	309	14	and	and	CCONJ
aijbe-667	309	15	loyalty	loyalty	NOUN
aijbe-667	309	16	are	be	AUX
aijbe-667	309	17	predicated	predicate	VERB
aijbe-667	309	18	on	on	ADP
aijbe-667	309	19	the	the	DET
aijbe-667	309	20	quality	quality	NOUN
aijbe-667	309	21	of	of	ADP
aijbe-667	309	22	the	the	DET
aijbe-667	309	23	e	e	NOUN
aijbe-667	309	24	-	-	NOUN
aijbe-667	309	25	service	service	NOUN
aijbe-667	309	26	provided	provide	VERB
aijbe-667	309	27	.	.	PUNCT
aijbe-667	310	1	the	the	DET
aijbe-667	310	2	findings	finding	NOUN
aijbe-667	310	3	of	of	ADP
aijbe-667	310	4	this	this	DET
aijbe-667	310	5	study	study	NOUN
aijbe-667	310	6	support	support	VERB
aijbe-667	310	7	the	the	DET
aijbe-667	310	8	idea	idea	NOUN
aijbe-667	310	9	that	that	SCONJ
aijbe-667	310	10	measuring	measure	VERB
aijbe-667	310	11	service	service	NOUN
aijbe-667	310	12	quality	quality	NOUN
aijbe-667	310	13	in	in	ADP
aijbe-667	310	14	the	the	DET
aijbe-667	310	15	e	e	NOUN
aijbe-667	310	16	-	-	NOUN
aijbe-667	310	17	commerce	commerce	NOUN
aijbe-667	310	18	sector	sector	NOUN
aijbe-667	310	19	requires	require	VERB
aijbe-667	310	20	the	the	DET
aijbe-667	310	21	use	use	NOUN
aijbe-667	310	22	of	of	ADP
aijbe-667	310	23	e	e	NOUN
aijbe-667	310	24	-	-	NOUN
aijbe-667	310	25	service	service	ADJ
aijbe-667	310	26	quality	quality	NOUN
aijbe-667	310	27	indicators	indicator	NOUN
aijbe-667	310	28	rather	rather	ADV
aijbe-667	310	29	than	than	ADP
aijbe-667	310	30	traditional	traditional	ADJ
aijbe-667	310	31	service	service	NOUN
aijbe-667	310	32	quality	quality	NOUN
aijbe-667	310	33	measures	measure	NOUN
aijbe-667	310	34	.	.	PUNCT
aijbe-667	311	1	another	another	DET
aijbe-667	311	2	significant	significant	ADJ
aijbe-667	311	3	finding	finding	NOUN
aijbe-667	311	4	of	of	ADP
aijbe-667	311	5	this	this	DET
aijbe-667	311	6	study	study	NOUN
aijbe-667	311	7	was	be	AUX
aijbe-667	311	8	that	that	PRON
aijbe-667	311	9	client	client	NOUN
aijbe-667	311	10	satisfaction	satisfaction	NOUN
aijbe-667	311	11	is	be	AUX
aijbe-667	311	12	a	a	DET
aijbe-667	311	13	prerequisite	prerequisite	NOUN
aijbe-667	311	14	for	for	ADP
aijbe-667	311	15	client	client	NOUN
aijbe-667	311	16	loyalty	loyalty	NOUN
aijbe-667	311	17	.	.	PUNCT
aijbe-667	312	1	based	base	VERB
aijbe-667	312	2	on	on	ADP
aijbe-667	312	3	the	the	DET
aijbe-667	312	4	outcomes	outcome	NOUN
aijbe-667	312	5	,	,	PUNCT
aijbe-667	312	6	the	the	DET
aijbe-667	312	7	authors	author	NOUN
aijbe-667	312	8	recommended	recommend	VERB
aijbe-667	312	9	that	that	SCONJ
aijbe-667	312	10	managers	manager	NOUN
aijbe-667	312	11	and	and	CCONJ
aijbe-667	312	12	other	other	ADJ
aijbe-667	312	13	players	player	NOUN
aijbe-667	312	14	in	in	ADP
aijbe-667	312	15	the	the	DET
aijbe-667	312	16	online	online	ADJ
aijbe-667	312	17	shopping	shopping	NOUN
aijbe-667	312	18	industry	industry	NOUN
aijbe-667	312	19	should	should	AUX
aijbe-667	312	20	improve	improve	VERB
aijbe-667	312	21	the	the	DET
aijbe-667	312	22	performance	performance	NOUN
aijbe-667	312	23	and	and	CCONJ
aijbe-667	312	24	quality	quality	NOUN
aijbe-667	312	25	of	of	ADP
aijbe-667	312	26	their	their	PRON
aijbe-667	312	27	websites	website	NOUN
aijbe-667	312	28	and	and	CCONJ
aijbe-667	312	29	applications	application	NOUN
aijbe-667	312	30	by	by	ADP
aijbe-667	312	31	continuing	continue	VERB
aijbe-667	312	32	to	to	PART
aijbe-667	312	33	innovate	innovate	VERB
aijbe-667	312	34	.	.	PUNCT
aijbe-667	313	1	these	these	DET
aijbe-667	313	2	factors	factor	NOUN
aijbe-667	313	3	determine	determine	VERB
aijbe-667	313	4	whether	whether	SCONJ
aijbe-667	313	5	or	or	CCONJ
aijbe-667	313	6	not	not	PART
aijbe-667	313	7	customers	customer	NOUN
aijbe-667	313	8	will	will	AUX
aijbe-667	313	9	continue	continue	VERB
aijbe-667	313	10	to	to	PART
aijbe-667	313	11	search	search	VERB
aijbe-667	313	12	on	on	ADP
aijbe-667	313	13	their	their	PRON
aijbe-667	313	14	websites	website	NOUN
aijbe-667	313	15	or	or	CCONJ
aijbe-667	313	16	applications	application	NOUN
aijbe-667	313	17	both	both	CCONJ
aijbe-667	313	18	now	now	ADV
aijbe-667	313	19	and	and	CCONJ
aijbe-667	313	20	in	in	ADP
aijbe-667	313	21	the	the	DET
aijbe-667	313	22	future	future	NOUN
aijbe-667	313	23	.	.	PUNCT
aijbe-667	314	1	it	it	PRON
aijbe-667	314	2	was	be	AUX
aijbe-667	314	3	also	also	ADV
aijbe-667	314	4	recommended	recommend	VERB
aijbe-667	314	5	that	that	SCONJ
aijbe-667	314	6	managers	manager	NOUN
aijbe-667	314	7	of	of	ADP
aijbe-667	314	8	online	online	ADJ
aijbe-667	314	9	stores	store	NOUN
aijbe-667	314	10	should	should	AUX
aijbe-667	314	11	make	make	VERB
aijbe-667	314	12	clear	clear	ADJ
aijbe-667	314	13	information	information	NOUN
aijbe-667	314	14	available	available	ADJ
aijbe-667	314	15	to	to	ADP
aijbe-667	314	16	customers	customer	NOUN
aijbe-667	314	17	on	on	ADP
aijbe-667	314	18	their	their	PRON
aijbe-667	314	19	website	website	NOUN
aijbe-667	314	20	,	,	PUNCT
aijbe-667	314	21	including	include	VERB
aijbe-667	314	22	clear	clear	ADJ
aijbe-667	314	23	product	product	NOUN
aijbe-667	314	24	information	information	NOUN
aijbe-667	314	25	,	,	PUNCT
aijbe-667	314	26	clear	clear	ADJ
aijbe-667	314	27	price	price	NOUN
aijbe-667	314	28	information	information	NOUN
aijbe-667	314	29	,	,	PUNCT
aijbe-667	314	30	clear	clear	ADJ
aijbe-667	314	31	shipping	shipping	NOUN
aijbe-667	314	32	information	information	NOUN
aijbe-667	314	33	,	,	PUNCT
aijbe-667	314	34	clear	clear	ADJ
aijbe-667	314	35	seller	seller	NOUN
aijbe-667	314	36	information	information	NOUN
aijbe-667	314	37	,	,	PUNCT
aijbe-667	314	38	and	and	CCONJ
aijbe-667	314	39	other	other	ADJ
aijbe-667	314	40	information	information	NOUN
aijbe-667	314	41	.	.	PUNCT
aijbe-667	315	1	nagaraj	nagaraj	PROPN
aijbe-667	315	2	and	and	CCONJ
aijbe-667	315	3	singh	singh	PROPN
aijbe-667	315	4	(	(	PUNCT
aijbe-667	315	5	2017	2017	NUM
aijbe-667	315	6	)	)	PUNCT
aijbe-667	315	7	investigated	investigate	VERB
aijbe-667	315	8	the	the	DET
aijbe-667	315	9	role	role	NOUN
aijbe-667	315	10	of	of	ADP
aijbe-667	315	11	customer	customer	NOUN
aijbe-667	315	12	satisfaction	satisfaction	NOUN
aijbe-667	315	13	as	as	ADP
aijbe-667	315	14	a	a	DET
aijbe-667	315	15	mediating	mediate	VERB
aijbe-667	315	16	variable	variable	NOUN
aijbe-667	315	17	in	in	ADP
aijbe-667	315	18	the	the	DET
aijbe-667	315	19	relationship	relationship	NOUN
aijbe-667	315	20	between	between	ADP
aijbe-667	315	21	e	e	NOUN
aijbe-667	315	22	-	-	NOUN
aijbe-667	315	23	service	service	ADJ
aijbe-667	315	24	quality	quality	NOUN
aijbe-667	315	25	and	and	CCONJ
aijbe-667	315	26	customer	customer	NOUN
aijbe-667	315	27	loyalty	loyalty	NOUN
aijbe-667	315	28	in	in	ADP
aijbe-667	315	29	the	the	DET
aijbe-667	315	30	indian	indian	ADJ
aijbe-667	315	31	online	online	ADJ
aijbe-667	315	32	market	market	NOUN
aijbe-667	315	33	.	.	PUNCT
aijbe-667	316	1	the	the	DET
aijbe-667	316	2	e	e	PROPN
aijbe-667	316	3	-	-	ADJ
aijbe-667	316	4	s	s	ADP
aijbe-667	316	5	-	-	PUNCT
aijbe-667	316	6	qual	qual	ADJ
aijbe-667	316	7	scale	scale	NOUN
aijbe-667	316	8	(	(	PUNCT
aijbe-667	316	9	22	22	NUM
aijbe-667	316	10	-	-	PUNCT
aijbe-667	316	11	item	item	NOUN
aijbe-667	316	12	)	)	PUNCT
aijbe-667	316	13	was	be	AUX
aijbe-667	316	14	adopted	adopt	VERB
aijbe-667	316	15	without	without	ADP
aijbe-667	316	16	alteration	alteration	NOUN
aijbe-667	316	17	to	to	PART
aijbe-667	316	18	examine	examine	VERB
aijbe-667	316	19	how	how	SCONJ
aijbe-667	316	20	online	online	ADJ
aijbe-667	316	21	shoppers	shopper	NOUN
aijbe-667	316	22	assess	assess	VERB
aijbe-667	316	23	the	the	DET
aijbe-667	316	24	quality	quality	NOUN
aijbe-667	316	25	of	of	ADP
aijbe-667	316	26	e	e	NOUN
aijbe-667	316	27	-	-	NOUN
aijbe-667	316	28	services	service	NOUN
aijbe-667	316	29	.	.	PUNCT
aijbe-667	317	1	the	the	DET
aijbe-667	317	2	targeted	target	VERB
aijbe-667	317	3	respondents	respondent	NOUN
aijbe-667	317	4	,	,	PUNCT
aijbe-667	317	5	made	make	VERB
aijbe-667	317	6	up	up	ADP
aijbe-667	317	7	of	of	ADP
aijbe-667	317	8	numerous	numerous	ADJ
aijbe-667	317	9	groups	group	NOUN
aijbe-667	317	10	from	from	ADP
aijbe-667	317	11	various	various	ADJ
aijbe-667	317	12	industries	industry	NOUN
aijbe-667	317	13	including	include	VERB
aijbe-667	317	14	students	student	NOUN
aijbe-667	317	15	,	,	PUNCT
aijbe-667	317	16	businesspeople	businesspeople	NOUN
aijbe-667	317	17	,	,	PUNCT
aijbe-667	317	18	and	and	CCONJ
aijbe-667	317	19	academicians	academician	NOUN
aijbe-667	317	20	dispersed	disperse	VERB
aijbe-667	317	21	around	around	ADP
aijbe-667	317	22	the	the	DET
aijbe-667	317	23	nation	nation	NOUN
aijbe-667	317	24	,	,	PUNCT
aijbe-667	317	25	received	receive	VERB
aijbe-667	317	26	the	the	DET
aijbe-667	317	27	survey	survey	NOUN
aijbe-667	317	28	questionnaire	questionnaire	NOUN
aijbe-667	317	29	by	by	ADP
aijbe-667	317	30	email	email	NOUN
aijbe-667	317	31	.	.	PUNCT
aijbe-667	318	1	there	there	PRON
aijbe-667	318	2	were	be	VERB
aijbe-667	318	3	402	402	NUM
aijbe-667	318	4	total	total	ADJ
aijbe-667	318	5	responses	response	NOUN
aijbe-667	318	6	,	,	PUNCT
aijbe-667	318	7	34	34	NUM
aijbe-667	318	8	of	of	ADP
aijbe-667	318	9	which	which	PRON
aijbe-667	318	10	were	be	AUX
aijbe-667	318	11	rejected	reject	VERB
aijbe-667	318	12	because	because	SCONJ
aijbe-667	318	13	they	they	PRON
aijbe-667	318	14	were	be	AUX
aijbe-667	318	15	not	not	PART
aijbe-667	318	16	complete	complete	ADJ
aijbe-667	318	17	.	.	PUNCT
aijbe-667	319	1	368	368	NUM
aijbe-667	319	2	people	people	NOUN
aijbe-667	319	3	made	make	VERB
aijbe-667	319	4	up	up	ADP
aijbe-667	319	5	the	the	DET
aijbe-667	319	6	final	final	ADJ
aijbe-667	319	7	sample	sample	NOUN
aijbe-667	319	8	size	size	NOUN
aijbe-667	319	9	deemed	deem	VERB
aijbe-667	319	10	suitable	suitable	ADJ
aijbe-667	319	11	for	for	ADP
aijbe-667	319	12	the	the	DET
aijbe-667	319	13	study	study	NOUN
aijbe-667	319	14	.	.	PUNCT
aijbe-667	320	1	regression	regression	NOUN
aijbe-667	320	2	analysis	analysis	NOUN
aijbe-667	320	3	was	be	AUX
aijbe-667	320	4	performed	perform	VERB
aijbe-667	320	5	on	on	ADP
aijbe-667	320	6	the	the	DET
aijbe-667	320	7	hypotheses	hypothesis	NOUN
aijbe-667	320	8	.	.	PUNCT
aijbe-667	321	1	the	the	DET
aijbe-667	321	2	results	result	NOUN
aijbe-667	321	3	showed	show	VERB
aijbe-667	321	4	a	a	DET
aijbe-667	321	5	significant	significant	ADJ
aijbe-667	321	6	positive	positive	ADJ
aijbe-667	321	7	relationship	relationship	NOUN
aijbe-667	321	8	between	between	ADP
aijbe-667	321	9	e	e	NOUN
aijbe-667	321	10	-	-	NOUN
aijbe-667	321	11	service	service	ADJ
aijbe-667	321	12	quality	quality	NOUN
aijbe-667	321	13	,	,	PUNCT
aijbe-667	321	14	customer	customer	NOUN
aijbe-667	321	15	satisfaction	satisfaction	NOUN
aijbe-667	321	16	,	,	PUNCT
aijbe-667	321	17	and	and	CCONJ
aijbe-667	321	18	customer	customer	NOUN
aijbe-667	321	19	loyalty	loyalty	NOUN
aijbe-667	321	20	.	.	PUNCT
aijbe-667	322	1	aniefiok	aniefiok	PROPN
aijbe-667	322	2	okon	okon	PROPN
aijbe-667	322	3	akpan	akpan	PROPN
aijbe-667	322	4	and	and	CCONJ
aijbe-667	322	5	aniebiet	aniebiet	PROPN
aijbe-667	322	6	etuk	etuk	NOUN
aijbe-667	322	7	(	(	PUNCT
aijbe-667	322	8	2024	2024	NUM
aijbe-667	322	9	)	)	PUNCT
aijbe-667	322	10	11	11	NUM
aijbe-667	322	11	american	american	ADJ
aijbe-667	322	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	322	13	journal	journal	NOUN
aijbe-667	322	14	of	of	ADP
aijbe-667	322	15	business	business	NOUN
aijbe-667	322	16	and	and	CCONJ
aijbe-667	322	17	economics	economic	NOUN
aijbe-667	322	18	|	|	ADV
aijbe-667	322	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	322	20	with	with	ADP
aijbe-667	322	21	respect	respect	NOUN
aijbe-667	322	22	to	to	ADP
aijbe-667	322	23	the	the	DET
aijbe-667	322	24	study	study	NOUN
aijbe-667	322	25	’s	’s	PART
aijbe-667	322	26	primary	primary	ADJ
aijbe-667	322	27	goal	goal	NOUN
aijbe-667	322	28	,	,	PUNCT
aijbe-667	322	29	which	which	PRON
aijbe-667	322	30	was	be	AUX
aijbe-667	322	31	to	to	PART
aijbe-667	322	32	determine	determine	VERB
aijbe-667	322	33	whether	whether	SCONJ
aijbe-667	322	34	customer	customer	NOUN
aijbe-667	322	35	satisfaction	satisfaction	NOUN
aijbe-667	322	36	mediates	mediate	NOUN
aijbe-667	322	37	between	between	ADP
aijbe-667	322	38	the	the	DET
aijbe-667	322	39	service	service	NOUN
aijbe-667	322	40	quality	quality	NOUN
aijbe-667	322	41	offered	offer	VERB
aijbe-667	322	42	by	by	ADP
aijbe-667	322	43	online	online	ADJ
aijbe-667	322	44	shopping	shopping	NOUN
aijbe-667	322	45	websites	website	NOUN
aijbe-667	322	46	and	and	CCONJ
aijbe-667	322	47	the	the	DET
aijbe-667	322	48	loyalty	loyalty	NOUN
aijbe-667	322	49	that	that	PRON
aijbe-667	322	50	customers	customer	NOUN
aijbe-667	322	51	demonstrate	demonstrate	VERB
aijbe-667	322	52	when	when	SCONJ
aijbe-667	322	53	making	make	VERB
aijbe-667	322	54	purchases	purchase	NOUN
aijbe-667	322	55	there	there	ADV
aijbe-667	322	56	,	,	PUNCT
aijbe-667	322	57	it	it	PRON
aijbe-667	322	58	was	be	AUX
aijbe-667	322	59	confirmed	confirm	VERB
aijbe-667	322	60	that	that	SCONJ
aijbe-667	322	61	customer	customer	NOUN
aijbe-667	322	62	satisfaction	satisfaction	NOUN
aijbe-667	322	63	played	play	VERB
aijbe-667	322	64	the	the	DET
aijbe-667	322	65	mediating	mediate	VERB
aijbe-667	322	66	role	role	NOUN
aijbe-667	322	67	.	.	PUNCT
aijbe-667	323	1	since	since	SCONJ
aijbe-667	323	2	customer	customer	NOUN
aijbe-667	323	3	satisfaction	satisfaction	NOUN
aijbe-667	323	4	has	have	VERB
aijbe-667	323	5	a	a	DET
aijbe-667	323	6	mediating	mediate	VERB
aijbe-667	323	7	influence	influence	NOUN
aijbe-667	323	8	on	on	ADP
aijbe-667	323	9	service	service	NOUN
aijbe-667	323	10	quality	quality	NOUN
aijbe-667	323	11	and	and	CCONJ
aijbe-667	323	12	loyalty	loyalty	NOUN
aijbe-667	323	13	,	,	PUNCT
aijbe-667	323	14	service	service	NOUN
aijbe-667	323	15	quality	quality	NOUN
aijbe-667	323	16	is	be	AUX
aijbe-667	323	17	crucial	crucial	ADJ
aijbe-667	323	18	in	in	ADP
aijbe-667	323	19	achieving	achieve	VERB
aijbe-667	323	20	customer	customer	NOUN
aijbe-667	323	21	loyalty	loyalty	NOUN
aijbe-667	323	22	and	and	CCONJ
aijbe-667	323	23	satisfaction	satisfaction	NOUN
aijbe-667	323	24	is	be	AUX
aijbe-667	323	25	crucial	crucial	ADJ
aijbe-667	323	26	in	in	ADP
aijbe-667	323	27	mediating	mediate	VERB
aijbe-667	323	28	this	this	DET
aijbe-667	323	29	relationship	relationship	NOUN
aijbe-667	323	30	.	.	PUNCT
aijbe-667	324	1	since	since	SCONJ
aijbe-667	324	2	e	e	NOUN
aijbe-667	324	3	-	-	NOUN
aijbe-667	324	4	service	service	ADJ
aijbe-667	324	5	quality	quality	NOUN
aijbe-667	324	6	was	be	AUX
aijbe-667	324	7	found	find	VERB
aijbe-667	324	8	to	to	PART
aijbe-667	324	9	directly	directly	ADV
aijbe-667	324	10	affect	affect	VERB
aijbe-667	324	11	customer	customer	NOUN
aijbe-667	324	12	service	service	NOUN
aijbe-667	324	13	,	,	PUNCT
aijbe-667	324	14	which	which	PRON
aijbe-667	324	15	in	in	ADP
aijbe-667	324	16	turn	turn	NOUN
aijbe-667	324	17	results	result	NOUN
aijbe-667	324	18	in	in	ADP
aijbe-667	324	19	customer	customer	NOUN
aijbe-667	324	20	loyalty	loyalty	NOUN
aijbe-667	324	21	,	,	PUNCT
aijbe-667	324	22	the	the	DET
aijbe-667	324	23	study	study	NOUN
aijbe-667	324	24	recommended	recommend	VERB
aijbe-667	324	25	that	that	SCONJ
aijbe-667	324	26	indian	indian	ADJ
aijbe-667	324	27	managers	manager	NOUN
aijbe-667	324	28	place	place	VERB
aijbe-667	324	29	a	a	DET
aijbe-667	324	30	high	high	ADJ
aijbe-667	324	31	value	value	NOUN
aijbe-667	324	32	on	on	ADP
aijbe-667	324	33	service	service	NOUN
aijbe-667	324	34	quality	quality	NOUN
aijbe-667	324	35	.	.	PUNCT
aijbe-667	325	1	therefore	therefore	ADV
aijbe-667	325	2	,	,	PUNCT
aijbe-667	325	3	online	online	ADJ
aijbe-667	325	4	marketers	marketer	NOUN
aijbe-667	325	5	should	should	AUX
aijbe-667	325	6	concentrate	concentrate	VERB
aijbe-667	325	7	their	their	PRON
aijbe-667	325	8	efforts	effort	NOUN
aijbe-667	325	9	on	on	ADP
aijbe-667	325	10	improving	improve	VERB
aijbe-667	325	11	service	service	NOUN
aijbe-667	325	12	quality	quality	NOUN
aijbe-667	325	13	,	,	PUNCT
aijbe-667	325	14	as	as	SCONJ
aijbe-667	325	15	this	this	PRON
aijbe-667	325	16	increases	increase	VERB
aijbe-667	325	17	client	client	NOUN
aijbe-667	325	18	loyalty	loyalty	NOUN
aijbe-667	325	19	.	.	PUNCT
aijbe-667	326	1	it	it	PRON
aijbe-667	326	2	is	be	AUX
aijbe-667	326	3	more	more	ADV
aijbe-667	326	4	crucial	crucial	ADJ
aijbe-667	326	5	to	to	PART
aijbe-667	326	6	improve	improve	VERB
aijbe-667	326	7	website	website	NOUN
aijbe-667	326	8	quality	quality	NOUN
aijbe-667	326	9	in	in	ADP
aijbe-667	326	10	terms	term	NOUN
aijbe-667	326	11	of	of	ADP
aijbe-667	326	12	efficiency	efficiency	NOUN
aijbe-667	326	13	and	and	CCONJ
aijbe-667	326	14	system	system	NOUN
aijbe-667	326	15	availability	availability	NOUN
aijbe-667	326	16	because	because	SCONJ
aijbe-667	326	17	service	service	NOUN
aijbe-667	326	18	quality	quality	NOUN
aijbe-667	326	19	leads	lead	VERB
aijbe-667	326	20	to	to	ADP
aijbe-667	326	21	higher	high	ADJ
aijbe-667	326	22	client	client	NOUN
aijbe-667	326	23	satisfaction	satisfaction	NOUN
aijbe-667	326	24	.	.	PUNCT
aijbe-667	327	1	furthermore	furthermore	ADV
aijbe-667	327	2	,	,	PUNCT
aijbe-667	327	3	since	since	SCONJ
aijbe-667	327	4	extremely	extremely	ADV
aijbe-667	327	5	satisfied	satisfied	ADJ
aijbe-667	327	6	customers	customer	NOUN
aijbe-667	327	7	show	show	VERB
aijbe-667	327	8	a	a	DET
aijbe-667	327	9	good	good	ADJ
aijbe-667	327	10	relationship	relationship	NOUN
aijbe-667	327	11	with	with	ADP
aijbe-667	327	12	the	the	DET
aijbe-667	327	13	buyers	buyer	NOUN
aijbe-667	327	14	,	,	PUNCT
aijbe-667	327	15	refer	refer	VERB
aijbe-667	327	16	others	other	NOUN
aijbe-667	327	17	to	to	ADP
aijbe-667	327	18	the	the	DET
aijbe-667	327	19	buyers	buyer	NOUN
aijbe-667	327	20	,	,	PUNCT
aijbe-667	327	21	and	and	CCONJ
aijbe-667	327	22	maintain	maintain	VERB
aijbe-667	327	23	their	their	PRON
aijbe-667	327	24	loyalty	loyalty	NOUN
aijbe-667	327	25	over	over	ADP
aijbe-667	327	26	time	time	NOUN
aijbe-667	327	27	,	,	PUNCT
aijbe-667	327	28	marketers	marketer	NOUN
aijbe-667	327	29	need	need	VERB
aijbe-667	327	30	to	to	PART
aijbe-667	327	31	focus	focus	VERB
aijbe-667	327	32	on	on	ADP
aijbe-667	327	33	increasing	increase	VERB
aijbe-667	327	34	the	the	DET
aijbe-667	327	35	aspects	aspect	NOUN
aijbe-667	327	36	that	that	PRON
aijbe-667	327	37	affect	affect	VERB
aijbe-667	327	38	consumer	consumer	NOUN
aijbe-667	327	39	satisfaction	satisfaction	NOUN
aijbe-667	327	40	in	in	ADP
aijbe-667	327	41	addition	addition	NOUN
aijbe-667	327	42	to	to	ADP
aijbe-667	327	43	boosting	boost	VERB
aijbe-667	327	44	the	the	DET
aijbe-667	327	45	quality	quality	NOUN
aijbe-667	327	46	of	of	ADP
aijbe-667	327	47	their	their	PRON
aijbe-667	327	48	services	service	NOUN
aijbe-667	327	49	.	.	PUNCT
aijbe-667	328	1	another	another	DET
aijbe-667	328	2	study	study	NOUN
aijbe-667	328	3	on	on	ADP
aijbe-667	328	4	the	the	DET
aijbe-667	328	5	indian	indian	ADJ
aijbe-667	328	6	online	online	ADJ
aijbe-667	328	7	market	market	NOUN
aijbe-667	328	8	(	(	PUNCT
aijbe-667	328	9	minimol,2018	minimol,2018	NOUN
aijbe-667	328	10	)	)	PUNCT
aijbe-667	328	11	examined	examine	VERB
aijbe-667	328	12	customer	customer	NOUN
aijbe-667	328	13	loyalty	loyalty	NOUN
aijbe-667	328	14	toward	toward	ADP
aijbe-667	328	15	online	online	ADJ
aijbe-667	328	16	supermarkets	supermarket	NOUN
aijbe-667	328	17	as	as	SCONJ
aijbe-667	328	18	predicted	predict	VERB
aijbe-667	328	19	by	by	ADP
aijbe-667	328	20	e	e	NOUN
aijbe-667	328	21	-	-	NOUN
aijbe-667	328	22	service	service	ADJ
aijbe-667	328	23	quality	quality	NOUN
aijbe-667	328	24	and	and	CCONJ
aijbe-667	328	25	perceived	perceive	VERB
aijbe-667	328	26	value	value	NOUN
aijbe-667	328	27	.	.	PUNCT
aijbe-667	329	1	the	the	DET
aijbe-667	329	2	author	author	NOUN
aijbe-667	329	3	proposed	propose	VERB
aijbe-667	329	4	and	and	CCONJ
aijbe-667	329	5	tested	test	VERB
aijbe-667	329	6	a	a	DET
aijbe-667	329	7	conceptual	conceptual	ADJ
aijbe-667	329	8	model	model	NOUN
aijbe-667	329	9	to	to	PART
aijbe-667	329	10	explain	explain	VERB
aijbe-667	329	11	the	the	DET
aijbe-667	329	12	relationship	relationship	NOUN
aijbe-667	329	13	between	between	ADP
aijbe-667	329	14	the	the	DET
aijbe-667	329	15	characteristics	characteristic	NOUN
aijbe-667	329	16	of	of	ADP
aijbe-667	329	17	e	e	NOUN
aijbe-667	329	18	-	-	NOUN
aijbe-667	329	19	service	service	ADJ
aijbe-667	329	20	quality	quality	NOUN
aijbe-667	329	21	,	,	PUNCT
aijbe-667	329	22	customer	customer	NOUN
aijbe-667	329	23	perceived	perceive	VERB
aijbe-667	329	24	value	value	NOUN
aijbe-667	329	25	,	,	PUNCT
aijbe-667	329	26	and	and	CCONJ
aijbe-667	329	27	loyalty	loyalty	NOUN
aijbe-667	329	28	to	to	ADP
aijbe-667	329	29	online	online	ADJ
aijbe-667	329	30	super	super	ADJ
aijbe-667	329	31	markets	market	NOUN
aijbe-667	329	32	.	.	PUNCT
aijbe-667	330	1	the	the	DET
aijbe-667	330	2	study	study	NOUN
aijbe-667	330	3	’s	’s	PART
aijbe-667	330	4	research	research	NOUN
aijbe-667	330	5	design	design	NOUN
aijbe-667	330	6	was	be	AUX
aijbe-667	330	7	descriptive	descriptive	ADJ
aijbe-667	330	8	.	.	PUNCT
aijbe-667	331	1	a	a	DET
aijbe-667	331	2	structured	structured	ADJ
aijbe-667	331	3	questionnaire	questionnaire	NOUN
aijbe-667	331	4	was	be	AUX
aijbe-667	331	5	employed	employ	VERB
aijbe-667	331	6	in	in	ADP
aijbe-667	331	7	the	the	DET
aijbe-667	331	8	field	field	NOUN
aijbe-667	331	9	survey	survey	NOUN
aijbe-667	331	10	.	.	PUNCT
aijbe-667	332	1	online	online	ADJ
aijbe-667	332	2	shoppers	shopper	NOUN
aijbe-667	332	3	in	in	ADP
aijbe-667	332	4	india	india	PROPN
aijbe-667	332	5	served	serve	VERB
aijbe-667	332	6	as	as	ADP
aijbe-667	332	7	the	the	DET
aijbe-667	332	8	data	datum	NOUN
aijbe-667	332	9	source	source	NOUN
aijbe-667	332	10	.	.	PUNCT
aijbe-667	333	1	from	from	ADP
aijbe-667	333	2	the	the	DET
aijbe-667	333	3	results	result	NOUN
aijbe-667	333	4	of	of	ADP
aijbe-667	333	5	the	the	DET
aijbe-667	333	6	study	study	NOUN
aijbe-667	333	7	,	,	PUNCT
aijbe-667	333	8	the	the	DET
aijbe-667	333	9	four	four	NUM
aijbe-667	333	10	elements	element	NOUN
aijbe-667	333	11	of	of	ADP
aijbe-667	333	12	equality	equality	NOUN
aijbe-667	333	13	—	—	PUNCT
aijbe-667	333	14	fulfillment	fulfillment	NOUN
aijbe-667	333	15	,	,	PUNCT
aijbe-667	333	16	system	system	NOUN
aijbe-667	333	17	accessibility	accessibility	NOUN
aijbe-667	333	18	,	,	PUNCT
aijbe-667	333	19	efficiency	efficiency	NOUN
aijbe-667	333	20	,	,	PUNCT
aijbe-667	333	21	and	and	CCONJ
aijbe-667	333	22	privacy	privacy	NOUN
aijbe-667	333	23	—	—	PUNCT
aijbe-667	333	24	positively	positively	ADV
aijbe-667	333	25	and	and	CCONJ
aijbe-667	333	26	significantly	significantly	ADV
aijbe-667	333	27	affect	affect	VERB
aijbe-667	333	28	perceived	perceive	VERB
aijbe-667	333	29	value	value	NOUN
aijbe-667	333	30	.	.	PUNCT
aijbe-667	334	1	additionally	additionally	ADV
aijbe-667	334	2	,	,	PUNCT
aijbe-667	334	3	it	it	PRON
aijbe-667	334	4	revealed	reveal	VERB
aijbe-667	334	5	that	that	SCONJ
aijbe-667	334	6	customer	customer	NOUN
aijbe-667	334	7	loyalty	loyalty	NOUN
aijbe-667	334	8	was	be	AUX
aijbe-667	334	9	positively	positively	ADV
aijbe-667	334	10	influenced	influence	VERB
aijbe-667	334	11	by	by	ADP
aijbe-667	334	12	perceived	perceive	VERB
aijbe-667	334	13	value	value	NOUN
aijbe-667	334	14	.	.	PUNCT
aijbe-667	335	1	the	the	DET
aijbe-667	335	2	study	study	NOUN
aijbe-667	335	3	’s	’s	PART
aijbe-667	335	4	findings	finding	NOUN
aijbe-667	335	5	demonstrated	demonstrate	VERB
aijbe-667	335	6	the	the	DET
aijbe-667	335	7	importance	importance	NOUN
aijbe-667	335	8	of	of	ADP
aijbe-667	335	9	e	e	NOUN
aijbe-667	335	10	-	-	NOUN
aijbe-667	335	11	service	service	ADJ
aijbe-667	335	12	quality	quality	NOUN
aijbe-667	335	13	and	and	CCONJ
aijbe-667	335	14	perceived	perceive	VERB
aijbe-667	335	15	value	value	NOUN
aijbe-667	335	16	in	in	ADP
aijbe-667	335	17	online	online	ADJ
aijbe-667	335	18	shopping	shopping	NOUN
aijbe-667	335	19	.	.	PUNCT
aijbe-667	336	1	thus	thus	ADV
aijbe-667	336	2	,	,	PUNCT
aijbe-667	336	3	it	it	PRON
aijbe-667	336	4	was	be	AUX
aijbe-667	336	5	recommended	recommend	VERB
aijbe-667	336	6	that	that	SCONJ
aijbe-667	336	7	the	the	DET
aijbe-667	336	8	four	four	NUM
aijbe-667	336	9	pillars	pillar	NOUN
aijbe-667	336	10	of	of	ADP
aijbe-667	336	11	electronic	electronic	ADJ
aijbe-667	336	12	service	service	NOUN
aijbe-667	336	13	quality	quality	NOUN
aijbe-667	336	14	should	should	AUX
aijbe-667	336	15	be	be	AUX
aijbe-667	336	16	prioritized	prioritize	VERB
aijbe-667	336	17	when	when	SCONJ
aijbe-667	336	18	creating	create	VERB
aijbe-667	336	19	the	the	DET
aijbe-667	336	20	websites	website	NOUN
aijbe-667	336	21	of	of	ADP
aijbe-667	336	22	online	online	ADJ
aijbe-667	336	23	supermarkets	supermarket	NOUN
aijbe-667	336	24	,	,	PUNCT
aijbe-667	336	25	since	since	SCONJ
aijbe-667	336	26	they	they	PRON
aijbe-667	336	27	can	can	AUX
aijbe-667	336	28	increase	increase	VERB
aijbe-667	336	29	customer	customer	NOUN
aijbe-667	336	30	loyalty	loyalty	NOUN
aijbe-667	336	31	to	to	ADP
aijbe-667	336	32	the	the	DET
aijbe-667	336	33	retailer	retailer	NOUN
aijbe-667	336	34	.	.	PUNCT
aijbe-667	337	1	2.4	2.4	NUM
aijbe-667	337	2	conceptual	conceptual	ADJ
aijbe-667	337	3	model	model	NOUN
aijbe-667	337	4	based	base	VERB
aijbe-667	337	5	on	on	ADP
aijbe-667	337	6	these	these	DET
aijbe-667	337	7	hypotheses	hypothesis	NOUN
aijbe-667	337	8	,	,	PUNCT
aijbe-667	337	9	the	the	DET
aijbe-667	337	10	following	follow	VERB
aijbe-667	337	11	conceptual	conceptual	ADJ
aijbe-667	337	12	model	model	NOUN
aijbe-667	337	13	was	be	AUX
aijbe-667	337	14	constructed	construct	VERB
aijbe-667	337	15	:	:	PUNCT
aijbe-667	337	16	customer	customer	NOUN
aijbe-667	337	17	loyalty	loyalty	NOUN
aijbe-667	337	18	:	:	PUNCT
aijbe-667	337	19	dependent	dependent	ADJ
aijbe-667	337	20	variable	variable	ADJ
aijbe-667	337	21	e	e	NOUN
aijbe-667	337	22	-	-	NOUN
aijbe-667	337	23	service	service	ADJ
aijbe-667	337	24	quality	quality	NOUN
aijbe-667	337	25	:	:	PUNCT
aijbe-667	337	26	an	an	DET
aijbe-667	337	27	independent	independent	ADJ
aijbe-667	337	28	variable	variable	ADJ
aijbe-667	337	29	fig	fig	NOUN
aijbe-667	337	30	.	.	PUNCT
aijbe-667	338	1	1	1	NUM
aijbe-667	338	2	:	:	PUNCT
aijbe-667	338	3	research	research	NOUN
aijbe-667	338	4	model	model	NOUN
aijbe-667	338	5	of	of	ADP
aijbe-667	338	6	e	e	NOUN
aijbe-667	338	7	-	-	NOUN
aijbe-667	338	8	service	service	ADJ
aijbe-667	338	9	quality	quality	NOUN
aijbe-667	338	10	and	and	CCONJ
aijbe-667	338	11	customer	customer	NOUN
aijbe-667	338	12	loyalty	loyalty	NOUN
aijbe-667	338	13	source	source	NOUN
aijbe-667	338	14	:	:	PUNCT
aijbe-667	338	15	researchers	researcher	NOUN
aijbe-667	338	16	’	'	PUNCT
aijbe-667	338	17	construct	construct	VERB
aijbe-667	338	18	,	,	PUNCT
aijbe-667	338	19	2024	2024	NUM
aijbe-667	338	20	methodology	methodology	NOUN
aijbe-667	338	21	3.1	3.1	NUM
aijbe-667	338	22	research	research	NOUN
aijbe-667	338	23	design	design	NOUN
aijbe-667	338	24	this	this	DET
aijbe-667	338	25	study	study	NOUN
aijbe-667	338	26	adopted	adopt	VERB
aijbe-667	338	27	the	the	DET
aijbe-667	338	28	survey	survey	NOUN
aijbe-667	338	29	research	research	NOUN
aijbe-667	338	30	design	design	NOUN
aijbe-667	338	31	to	to	PART
aijbe-667	338	32	examine	examine	VERB
aijbe-667	338	33	the	the	DET
aijbe-667	338	34	effect	effect	NOUN
aijbe-667	338	35	of	of	ADP
aijbe-667	338	36	e	e	NOUN
aijbe-667	338	37	-	-	NOUN
aijbe-667	338	38	service	service	ADJ
aijbe-667	338	39	quality	quality	NOUN
aijbe-667	338	40	on	on	ADP
aijbe-667	338	41	customer	customer	NOUN
aijbe-667	338	42	loyalty	loyalty	NOUN
aijbe-667	338	43	in	in	ADP
aijbe-667	338	44	the	the	DET
aijbe-667	338	45	nigerian	nigerian	ADJ
aijbe-667	338	46	online	online	ADJ
aijbe-667	338	47	market	market	NOUN
aijbe-667	338	48	.	.	PUNCT
aijbe-667	339	1	fulfillment	fulfillment	NOUN
aijbe-667	339	2	responsiveness	responsiveness	NOUN
aijbe-667	339	3	security	security	NOUN
aijbe-667	339	4	e	e	NOUN
aijbe-667	339	5	-	-	NOUN
aijbe-667	339	6	service	service	ADJ
aijbe-667	339	7	quality	quality	NOUN
aijbe-667	339	8	customer	customer	NOUN
aijbe-667	339	9	loyalty	loyalty	NOUN
aijbe-667	339	10	aniefiok	aniefiok	PROPN
aijbe-667	339	11	okon	okon	PROPN
aijbe-667	339	12	akpan	akpan	PROPN
aijbe-667	339	13	and	and	CCONJ
aijbe-667	339	14	aniebiet	aniebiet	PROPN
aijbe-667	339	15	etuk	etuk	NOUN
aijbe-667	339	16	(	(	PUNCT
aijbe-667	339	17	2024	2024	NUM
aijbe-667	339	18	)	)	PUNCT
aijbe-667	339	19	12	12	NUM
aijbe-667	339	20	american	american	ADJ
aijbe-667	339	21	interdisciplinary	interdisciplinary	ADJ
aijbe-667	339	22	journal	journal	NOUN
aijbe-667	339	23	of	of	ADP
aijbe-667	339	24	business	business	NOUN
aijbe-667	339	25	and	and	CCONJ
aijbe-667	339	26	economics	economic	NOUN
aijbe-667	339	27	|	|	ADV
aijbe-667	339	28	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	339	29	3.2	3.2	NUM
aijbe-667	339	30	population	population	NOUN
aijbe-667	339	31	and	and	CCONJ
aijbe-667	339	32	sample	sample	NOUN
aijbe-667	339	33	size	size	NOUN
aijbe-667	339	34	the	the	DET
aijbe-667	339	35	population	population	NOUN
aijbe-667	339	36	of	of	ADP
aijbe-667	339	37	the	the	DET
aijbe-667	339	38	study	study	NOUN
aijbe-667	339	39	comprisef	comprisef	NOUN
aijbe-667	339	40	people	people	NOUN
aijbe-667	339	41	who	who	PRON
aijbe-667	339	42	shopped	shop	VERB
aijbe-667	339	43	from	from	ADP
aijbe-667	339	44	any	any	DET
aijbe-667	339	45	online	online	ADJ
aijbe-667	339	46	store	store	NOUN
aijbe-667	339	47	in	in	ADP
aijbe-667	339	48	niger	niger	NOUN
aijbe-667	339	49	,	,	PUNCT
aijbe-667	339	50	such	such	ADJ
aijbe-667	339	51	as	as	ADP
aijbe-667	339	52	jumia	jumia	PROPN
aijbe-667	339	53	,	,	PUNCT
aijbe-667	339	54	konga	konga	PROPN
aijbe-667	339	55	,	,	PUNCT
aijbe-667	339	56	etc	etc	X
aijbe-667	339	57	.	.	X
aijbe-667	340	1	in	in	ADP
aijbe-667	340	2	the	the	DET
aijbe-667	340	3	last	last	ADJ
aijbe-667	340	4	one	one	NUM
aijbe-667	340	5	year	year	NOUN
aijbe-667	340	6	.	.	PUNCT
aijbe-667	341	1	since	since	SCONJ
aijbe-667	341	2	this	this	DET
aijbe-667	341	3	population	population	NOUN
aijbe-667	341	4	is	be	AUX
aijbe-667	341	5	infinite	infinite	ADJ
aijbe-667	341	6	,	,	PUNCT
aijbe-667	341	7	the	the	DET
aijbe-667	341	8	sample	sample	NOUN
aijbe-667	341	9	size	size	NOUN
aijbe-667	341	10	was	be	AUX
aijbe-667	341	11	determined	determine	VERB
aijbe-667	341	12	using	use	VERB
aijbe-667	341	13	the	the	DET
aijbe-667	341	14	cochran	cochran	NOUN
aijbe-667	341	15	(	(	PUNCT
aijbe-667	341	16	1963	1963	NUM
aijbe-667	341	17	)	)	PUNCT
aijbe-667	341	18	formula	formula	NOUN
aijbe-667	341	19	for	for	ADP
aijbe-667	341	20	an	an	DET
aijbe-667	341	21	infinite	infinite	ADJ
aijbe-667	341	22	population	population	NOUN
aijbe-667	341	23	,	,	PUNCT
aijbe-667	341	24	as	as	SCONJ
aijbe-667	341	25	shown	show	VERB
aijbe-667	341	26	below	below	ADP
aijbe-667	341	27	:	:	PUNCT
aijbe-667	341	28	no	no	DET
aijbe-667	341	29	=	=	NOUN
aijbe-667	341	30	z2pq	z2pq	X
aijbe-667	341	31	/e2	/e2	PUNCT
aijbe-667	342	1	where	where	SCONJ
aijbe-667	342	2	:	:	PUNCT
aijbe-667	342	3	no	no	DET
aijbe-667	342	4	=	=	NOUN
aijbe-667	342	5	sample	sample	NOUN
aijbe-667	342	6	size	size	NOUN
aijbe-667	342	7	z	z	NOUN
aijbe-667	342	8	=	=	PUNCT
aijbe-667	342	9	selected	select	VERB
aijbe-667	342	10	critical	critical	ADJ
aijbe-667	342	11	value	value	NOUN
aijbe-667	342	12	of	of	ADP
aijbe-667	342	13	the	the	DET
aijbe-667	342	14	desired	desire	VERB
aijbe-667	342	15	confidence	confidence	NOUN
aijbe-667	342	16	level	level	NOUN
aijbe-667	342	17	p	p	NOUN
aijbe-667	342	18	=	=	PUNCT
aijbe-667	342	19	estimated	estimate	VERB
aijbe-667	342	20	proportion	proportion	NOUN
aijbe-667	342	21	of	of	ADP
aijbe-667	342	22	an	an	DET
aijbe-667	342	23	attribute	attribute	NOUN
aijbe-667	342	24	present	present	ADJ
aijbe-667	342	25	in	in	ADP
aijbe-667	342	26	the	the	DET
aijbe-667	342	27	population	population	NOUN
aijbe-667	342	28	q	q	NOUN
aijbe-667	343	1	=	=	PUNCT
aijbe-667	343	2	1	1	NUM
aijbe-667	343	3	-	-	PUNCT
aijbe-667	343	4	p	p	X
aijbe-667	343	5	e	e	NOUN
aijbe-667	343	6	=	=	PUNCT
aijbe-667	343	7	desired	desire	VERB
aijbe-667	343	8	level	level	NOUN
aijbe-667	343	9	of	of	ADP
aijbe-667	343	10	precision	precision	NOUN
aijbe-667	343	11	assume	assume	VERB
aijbe-667	343	12	p=0.5(maximum	p=0.5(maximum	PROPN
aijbe-667	343	13	variability	variability	NOUN
aijbe-667	343	14	)	)	PUNCT
aijbe-667	343	15	,	,	PUNCT
aijbe-667	343	16	and	and	CCONJ
aijbe-667	343	17	we	we	PRON
aijbe-667	343	18	desire	desire	VERB
aijbe-667	343	19	95	95	NUM
aijbe-667	343	20	%	%	NOUN
aijbe-667	343	21	confidence	confidence	NOUN
aijbe-667	343	22	level	level	NOUN
aijbe-667	343	23	and	and	CCONJ
aijbe-667	343	24	±5	±5	NOUN
aijbe-667	343	25	%	%	NOUN
aijbe-667	343	26	precision	precision	NOUN
aijbe-667	343	27	,	,	PUNCT
aijbe-667	343	28	then	then	ADV
aijbe-667	343	29	z=	z=	NOUN
aijbe-667	343	30	1.96	1.96	NUM
aijbe-667	343	31	.	.	PUNCT
aijbe-667	344	1	the	the	DET
aijbe-667	344	2	sample	sample	NOUN
aijbe-667	344	3	size	size	NOUN
aijbe-667	344	4	is	be	AUX
aijbe-667	344	5	calculated	calculate	VERB
aijbe-667	344	6	as	as	ADP
aijbe-667	344	7	no	no	DET
aijbe-667	344	8	=	=	NOUN
aijbe-667	344	9	z2pq	z2pq	NUM
aijbe-667	344	10	/e2	/e2	PUNCT
aijbe-667	345	1	(	(	PUNCT
aijbe-667	345	2	1.96)2	1.96)2	NUM
aijbe-667	345	3	(	(	PUNCT
aijbe-667	345	4	0.5)(0.5	0.5)(0.5	NUM
aijbe-667	345	5	)	)	PUNCT
aijbe-667	345	6	/	/	PUNCT
aijbe-667	345	7	(	(	PUNCT
aijbe-667	345	8	0.05)2	0.05)2	NUM
aijbe-667	345	9	(	(	PUNCT
aijbe-667	345	10	3.8416)(0.25	3.8416)(0.25	NUM
aijbe-667	345	11	)	)	PUNCT
aijbe-667	345	12	/	/	SYM
aijbe-667	345	13	(	(	PUNCT
aijbe-667	345	14	0.0025	0.0025	NUM
aijbe-667	345	15	)	)	PUNCT
aijbe-667	345	16	384.16	384.16	NUM
aijbe-667	345	17	no	no	NOUN
aijbe-667	345	18	=	=	NOUN
aijbe-667	345	19	384	384	NUM
aijbe-667	345	20	3.3	3.3	NUM
aijbe-667	345	21	sampling	sampling	NOUN
aijbe-667	345	22	technique	technique	NOUN
aijbe-667	345	23	since	since	SCONJ
aijbe-667	345	24	the	the	DET
aijbe-667	345	25	population	population	NOUN
aijbe-667	345	26	was	be	AUX
aijbe-667	345	27	not	not	PART
aijbe-667	345	28	known	know	VERB
aijbe-667	345	29	,	,	PUNCT
aijbe-667	345	30	non	non	ADJ
aijbe-667	345	31	-	-	ADJ
aijbe-667	345	32	probability	probability	ADJ
aijbe-667	345	33	sampling	sampling	NOUN
aijbe-667	345	34	methods	method	NOUN
aijbe-667	345	35	were	be	AUX
aijbe-667	345	36	used	use	VERB
aijbe-667	345	37	.	.	PUNCT
aijbe-667	346	1	specifically	specifically	ADV
aijbe-667	346	2	,	,	PUNCT
aijbe-667	346	3	purposive	purposive	ADJ
aijbe-667	346	4	and	and	CCONJ
aijbe-667	346	5	snowball	snowball	NOUN
aijbe-667	346	6	techniques	technique	NOUN
aijbe-667	346	7	were	be	AUX
aijbe-667	346	8	adopted	adopt	VERB
aijbe-667	346	9	to	to	PART
aijbe-667	346	10	reach	reach	VERB
aijbe-667	346	11	members	member	NOUN
aijbe-667	346	12	of	of	ADP
aijbe-667	346	13	the	the	DET
aijbe-667	346	14	population	population	NOUN
aijbe-667	346	15	to	to	PART
aijbe-667	346	16	obtain	obtain	VERB
aijbe-667	346	17	data	datum	NOUN
aijbe-667	346	18	.	.	PUNCT
aijbe-667	347	1	3.4	3.4	NUM
aijbe-667	347	2	research	research	NOUN
aijbe-667	347	3	instrument	instrument	NOUN
aijbe-667	347	4	a	a	DET
aijbe-667	347	5	structured	structured	ADJ
aijbe-667	347	6	questionnaire	questionnaire	NOUN
aijbe-667	347	7	was	be	AUX
aijbe-667	347	8	used	use	VERB
aijbe-667	347	9	to	to	PART
aijbe-667	347	10	collect	collect	VERB
aijbe-667	347	11	data	datum	NOUN
aijbe-667	347	12	.	.	PUNCT
aijbe-667	348	1	the	the	DET
aijbe-667	348	2	questionnaire	questionnaire	NOUN
aijbe-667	348	3	was	be	AUX
aijbe-667	348	4	divided	divide	VERB
aijbe-667	348	5	into	into	ADP
aijbe-667	348	6	two	two	NUM
aijbe-667	348	7	sections	section	NOUN
aijbe-667	348	8	:	:	PUNCT
aijbe-667	348	9	a	a	DET
aijbe-667	348	10	and	and	CCONJ
aijbe-667	348	11	b.	b.	PROPN
aijbe-667	348	12	section	section	PROPN
aijbe-667	348	13	a	a	PRON
aijbe-667	348	14	contained	contain	VERB
aijbe-667	348	15	the	the	DET
aijbe-667	348	16	personal	personal	ADJ
aijbe-667	348	17	data	datum	NOUN
aijbe-667	348	18	of	of	ADP
aijbe-667	348	19	the	the	DET
aijbe-667	348	20	respondents	respondent	NOUN
aijbe-667	348	21	,	,	PUNCT
aijbe-667	348	22	while	while	SCONJ
aijbe-667	348	23	section	section	NOUN
aijbe-667	348	24	b	b	PROPN
aijbe-667	348	25	contained	contain	VERB
aijbe-667	348	26	5	5	NUM
aijbe-667	348	27	-	-	PUNCT
aijbe-667	348	28	point	point	NOUN
aijbe-667	348	29	likert	likert	ADJ
aijbe-667	348	30	scale	scale	NOUN
aijbe-667	348	31	items	item	NOUN
aijbe-667	348	32	used	use	VERB
aijbe-667	348	33	in	in	ADP
aijbe-667	348	34	testing	test	VERB
aijbe-667	348	35	the	the	DET
aijbe-667	348	36	research	research	NOUN
aijbe-667	348	37	hypotheses	hypothesis	NOUN
aijbe-667	348	38	.	.	PUNCT
aijbe-667	349	1	3.5	3.5	NUM
aijbe-667	349	2	method	method	NOUN
aijbe-667	349	3	of	of	ADP
aijbe-667	349	4	data	datum	NOUN
aijbe-667	349	5	analysis	analysis	NOUN
aijbe-667	349	6	data	datum	NOUN
aijbe-667	349	7	were	be	AUX
aijbe-667	349	8	analyzed	analyze	VERB
aijbe-667	349	9	using	use	VERB
aijbe-667	349	10	descriptive	descriptive	ADJ
aijbe-667	349	11	and	and	CCONJ
aijbe-667	349	12	inferential	inferential	ADJ
aijbe-667	349	13	statistics	statistic	NOUN
aijbe-667	349	14	.	.	PUNCT
aijbe-667	350	1	thus	thus	ADV
aijbe-667	350	2	,	,	PUNCT
aijbe-667	350	3	frequency	frequency	NOUN
aijbe-667	350	4	count	count	NOUN
aijbe-667	350	5	and	and	CCONJ
aijbe-667	350	6	simple	simple	ADJ
aijbe-667	350	7	percentages	percentage	NOUN
aijbe-667	350	8	were	be	AUX
aijbe-667	350	9	used	use	VERB
aijbe-667	350	10	to	to	PART
aijbe-667	350	11	analyze	analyze	VERB
aijbe-667	350	12	the	the	DET
aijbe-667	350	13	personal	personal	ADJ
aijbe-667	350	14	data	datum	NOUN
aijbe-667	350	15	of	of	ADP
aijbe-667	350	16	the	the	DET
aijbe-667	350	17	respondents	respondent	NOUN
aijbe-667	350	18	,	,	PUNCT
aijbe-667	350	19	while	while	SCONJ
aijbe-667	350	20	regression	regression	NOUN
aijbe-667	350	21	analysis	analysis	NOUN
aijbe-667	350	22	was	be	AUX
aijbe-667	350	23	performed	perform	VERB
aijbe-667	350	24	on	on	ADP
aijbe-667	350	25	the	the	DET
aijbe-667	350	26	hypotheses	hypothesis	NOUN
aijbe-667	350	27	.	.	PUNCT
aijbe-667	351	1	data	datum	NOUN
aijbe-667	351	2	analysis	analysis	NOUN
aijbe-667	351	3	,	,	PUNCT
aijbe-667	351	4	results	result	NOUN
aijbe-667	351	5	,	,	PUNCT
aijbe-667	351	6	and	and	CCONJ
aijbe-667	351	7	discussion	discussion	NOUN
aijbe-667	351	8	4.1	4.1	NUM
aijbe-667	351	9	data	datum	NOUN
aijbe-667	351	10	analysis	analysis	NOUN
aijbe-667	351	11	and	and	CCONJ
aijbe-667	351	12	results	result	NOUN
aijbe-667	351	13	table	table	NOUN
aijbe-667	351	14	1	1	NUM
aijbe-667	351	15	:	:	PUNCT
aijbe-667	351	16	personal	personal	ADJ
aijbe-667	351	17	information	information	NOUN
aijbe-667	351	18	of	of	ADP
aijbe-667	351	19	the	the	DET
aijbe-667	351	20	respondents	respondent	NOUN
aijbe-667	351	21	variable	variable	ADJ
aijbe-667	351	22	frequency	frequency	NOUN
aijbe-667	351	23	percentage	percentage	NOUN
aijbe-667	351	24	gender	gender	NOUN
aijbe-667	351	25	:	:	PUNCT
aijbe-667	351	26	male	male	ADJ
aijbe-667	351	27	female	female	NOUN
aijbe-667	351	28	202	202	NUM
aijbe-667	351	29	174	174	NUM
aijbe-667	351	30	53.7	53.7	NUM
aijbe-667	351	31	46.3	46.3	NUM
aijbe-667	351	32	total	total	NOUN
aijbe-667	351	33	376	376	NUM
aijbe-667	351	34	100	100	NUM
aijbe-667	351	35	age	age	NOUN
aijbe-667	351	36	:	:	PUNCT
aijbe-667	351	37	20	20	NUM
aijbe-667	351	38	years	year	NOUN
aijbe-667	351	39	and	and	CCONJ
aijbe-667	351	40	below	below	ADP
aijbe-667	351	41	21	21	NUM
aijbe-667	351	42	to	to	PART
aijbe-667	351	43	30	30	NUM
aijbe-667	351	44	years	year	NOUN
aijbe-667	351	45	31	31	NUM
aijbe-667	351	46	to	to	PART
aijbe-667	351	47	40	40	NUM
aijbe-667	351	48	years	year	NOUN
aijbe-667	351	49	41	41	NUM
aijbe-667	351	50	years	year	NOUN
aijbe-667	351	51	and	and	CCONJ
aijbe-667	351	52	above	above	ADP
aijbe-667	351	53	32	32	NUM
aijbe-667	351	54	178	178	NUM
aijbe-667	351	55	125	125	NUM
aijbe-667	351	56	41	41	NUM
aijbe-667	351	57	8.51	8.51	NUM
aijbe-667	351	58	47.34	47.34	NUM
aijbe-667	351	59	33.25	33.25	NUM
aijbe-667	351	60	10.90	10.90	NUM
aijbe-667	351	61	total	total	NOUN
aijbe-667	351	62	376	376	NUM
aijbe-667	351	63	100	100	NUM
aijbe-667	351	64	regularity	regularity	NOUN
aijbe-667	351	65	of	of	ADP
aijbe-667	351	66	shopping	shopping	NOUN
aijbe-667	351	67	:	:	PUNCT
aijbe-667	351	68	daily	daily	ADJ
aijbe-667	351	69	weekly	weekly	ADJ
aijbe-667	351	70	monthly	monthly	ADV
aijbe-667	351	71	a	a	DET
aijbe-667	351	72	few	few	ADJ
aijbe-667	351	73	times	time	NOUN
aijbe-667	351	74	a	a	DET
aijbe-667	351	75	year	year	NOUN
aijbe-667	351	76	12	12	NUM
aijbe-667	351	77	17	17	NUM
aijbe-667	351	78	95	95	NUM
aijbe-667	351	79	252	252	NUM
aijbe-667	351	80	3.19	3.19	NUM
aijbe-667	351	81	4.52	4.52	NUM
aijbe-667	351	82	25.27	25.27	NUM
aijbe-667	351	83	67.02	67.02	NUM
aijbe-667	351	84	total	total	NOUN
aijbe-667	351	85	376	376	NUM
aijbe-667	351	86	100	100	NUM
aijbe-667	351	87	aniefiok	aniefiok	PROPN
aijbe-667	351	88	okon	okon	PROPN
aijbe-667	351	89	akpan	akpan	PROPN
aijbe-667	351	90	and	and	CCONJ
aijbe-667	351	91	aniebiet	aniebiet	PROPN
aijbe-667	351	92	etuk	etuk	NOUN
aijbe-667	351	93	(	(	PUNCT
aijbe-667	351	94	2024	2024	NUM
aijbe-667	351	95	)	)	PUNCT
aijbe-667	351	96	13	13	NUM
aijbe-667	351	97	american	american	ADJ
aijbe-667	351	98	interdisciplinary	interdisciplinary	ADJ
aijbe-667	351	99	journal	journal	NOUN
aijbe-667	351	100	of	of	ADP
aijbe-667	351	101	business	business	NOUN
aijbe-667	351	102	and	and	CCONJ
aijbe-667	351	103	economics	economic	NOUN
aijbe-667	352	1	|	|	ADV
aijbe-667	352	2	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	NOUN
aijbe-667	352	3	table	table	NOUN
aijbe-667	352	4	1	1	NUM
aijbe-667	352	5	shows	show	VERB
aijbe-667	352	6	that	that	SCONJ
aijbe-667	352	7	out	out	ADP
aijbe-667	352	8	of	of	ADP
aijbe-667	352	9	the	the	DET
aijbe-667	352	10	376	376	NUM
aijbe-667	352	11	respondents	respondent	NOUN
aijbe-667	352	12	whose	whose	DET
aijbe-667	352	13	responses	response	NOUN
aijbe-667	352	14	were	be	AUX
aijbe-667	352	15	considered	consider	VERB
aijbe-667	352	16	in	in	ADP
aijbe-667	352	17	this	this	DET
aijbe-667	352	18	study	study	NOUN
aijbe-667	352	19	,	,	PUNCT
aijbe-667	352	20	174	174	NUM
aijbe-667	352	21	(	(	PUNCT
aijbe-667	352	22	46.3	46.3	NUM
aijbe-667	352	23	%	%	NOUN
aijbe-667	352	24	)	)	PUNCT
aijbe-667	352	25	were	be	AUX
aijbe-667	352	26	female	female	ADJ
aijbe-667	352	27	and	and	CCONJ
aijbe-667	352	28	202	202	NUM
aijbe-667	352	29	(	(	PUNCT
aijbe-667	352	30	53.7	53.7	NUM
aijbe-667	352	31	%	%	NOUN
aijbe-667	352	32	)	)	PUNCT
aijbe-667	352	33	were	be	AUX
aijbe-667	352	34	male	male	ADJ
aijbe-667	352	35	.	.	PUNCT
aijbe-667	353	1	in	in	ADP
aijbe-667	353	2	terms	term	NOUN
aijbe-667	353	3	of	of	ADP
aijbe-667	353	4	age	age	NOUN
aijbe-667	353	5	,	,	PUNCT
aijbe-667	353	6	32(8.51	32(8.51	NUM
aijbe-667	353	7	%	%	NOUN
aijbe-667	353	8	)	)	PUNCT
aijbe-667	353	9	of	of	ADP
aijbe-667	353	10	them	they	PRON
aijbe-667	353	11	were	be	AUX
aijbe-667	353	12	20	20	NUM
aijbe-667	353	13	years	year	NOUN
aijbe-667	353	14	and	and	CCONJ
aijbe-667	353	15	below	below	ADV
aijbe-667	353	16	,	,	PUNCT
aijbe-667	353	17	178	178	NUM
aijbe-667	353	18	(	(	PUNCT
aijbe-667	353	19	47.34	47.34	NUM
aijbe-667	353	20	%	%	NOUN
aijbe-667	353	21	)	)	PUNCT
aijbe-667	353	22	were	be	AUX
aijbe-667	353	23	between	between	ADP
aijbe-667	353	24	21	21	NUM
aijbe-667	353	25	and	and	CCONJ
aijbe-667	353	26	30	30	NUM
aijbe-667	353	27	years	year	NOUN
aijbe-667	353	28	,	,	PUNCT
aijbe-667	353	29	125	125	NUM
aijbe-667	353	30	(	(	PUNCT
aijbe-667	353	31	33.25	33.25	NUM
aijbe-667	353	32	%	%	NOUN
aijbe-667	353	33	)	)	PUNCT
aijbe-667	353	34	were	be	AUX
aijbe-667	353	35	between	between	ADP
aijbe-667	353	36	31	31	NUM
aijbe-667	353	37	and	and	CCONJ
aijbe-667	353	38	40	40	NUM
aijbe-667	353	39	years	year	NOUN
aijbe-667	353	40	,	,	PUNCT
aijbe-667	353	41	while	while	SCONJ
aijbe-667	353	42	41(10.90	41(10.90	NUM
aijbe-667	353	43	%	%	NOUN
aijbe-667	353	44	)	)	PUNCT
aijbe-667	353	45	of	of	ADP
aijbe-667	353	46	them	they	PRON
aijbe-667	353	47	were	be	AUX
aijbe-667	353	48	41	41	NUM
aijbe-667	353	49	years	year	NOUN
aijbe-667	353	50	and	and	CCONJ
aijbe-667	353	51	above	above	ADV
aijbe-667	353	52	.	.	PUNCT
aijbe-667	354	1	with	with	ADP
aijbe-667	354	2	respect	respect	NOUN
aijbe-667	354	3	to	to	ADP
aijbe-667	354	4	their	their	PRON
aijbe-667	354	5	shopping	shopping	NOUN
aijbe-667	354	6	frequency	frequency	NOUN
aijbe-667	354	7	,	,	PUNCT
aijbe-667	354	8	12	12	NUM
aijbe-667	354	9	(	(	PUNCT
aijbe-667	354	10	3.19	3.19	NUM
aijbe-667	354	11	%	%	NOUN
aijbe-667	354	12	)	)	PUNCT
aijbe-667	354	13	shopped	shop	VERB
aijbe-667	354	14	daily	daily	ADV
aijbe-667	354	15	,	,	PUNCT
aijbe-667	354	16	17	17	NUM
aijbe-667	354	17	(	(	PUNCT
aijbe-667	354	18	4.52	4.52	NUM
aijbe-667	354	19	%	%	NOUN
aijbe-667	354	20	)	)	PUNCT
aijbe-667	354	21	shopped	shop	VERB
aijbe-667	354	22	weekly	weekly	ADJ
aijbe-667	354	23	,	,	PUNCT
aijbe-667	354	24	95	95	NUM
aijbe-667	354	25	(	(	PUNCT
aijbe-667	354	26	25.27	25.27	NUM
aijbe-667	354	27	%	%	NOUN
aijbe-667	354	28	)	)	PUNCT
aijbe-667	354	29	shopped	shop	VERB
aijbe-667	354	30	monthly	monthly	ADV
aijbe-667	354	31	,	,	PUNCT
aijbe-667	354	32	and	and	CCONJ
aijbe-667	354	33	252	252	NUM
aijbe-667	354	34	(	(	PUNCT
aijbe-667	354	35	67.02	67.02	NUM
aijbe-667	354	36	%	%	NOUN
aijbe-667	354	37	)	)	PUNCT
aijbe-667	354	38	shopped	shop	VERB
aijbe-667	354	39	a	a	DET
aijbe-667	354	40	few	few	ADJ
aijbe-667	354	41	times	time	NOUN
aijbe-667	354	42	a	a	DET
aijbe-667	354	43	year	year	NOUN
aijbe-667	354	44	.	.	PUNCT
aijbe-667	355	1	test	test	NOUN
aijbe-667	355	2	of	of	ADP
aijbe-667	355	3	hypothesis	hypothesis	NOUN
aijbe-667	355	4	one	one	NUM
aijbe-667	355	5	h01	h01	NOUN
aijbe-667	355	6	:	:	PUNCT
aijbe-667	355	7	fulfillment	fulfillment	NOUN
aijbe-667	355	8	has	have	VERB
aijbe-667	355	9	no	no	DET
aijbe-667	355	10	significant	significant	ADJ
aijbe-667	355	11	effect	effect	NOUN
aijbe-667	355	12	on	on	ADP
aijbe-667	355	13	customer	customer	NOUN
aijbe-667	355	14	loyalty	loyalty	NOUN
aijbe-667	355	15	with	with	ADP
aijbe-667	355	16	respect	respect	NOUN
aijbe-667	355	17	to	to	ADP
aijbe-667	355	18	online	online	ADJ
aijbe-667	355	19	shopping	shopping	NOUN
aijbe-667	355	20	.	.	PUNCT
aijbe-667	356	1	table	table	NOUN
aijbe-667	356	2	2	2	NUM
aijbe-667	356	3	:	:	PUNCT
aijbe-667	356	4	model	model	NOUN
aijbe-667	356	5	summary	summary	NOUN
aijbe-667	356	6	of	of	ADP
aijbe-667	356	7	hypothesis	hypothesis	NOUN
aijbe-667	356	8	one	one	NUM
aijbe-667	356	9	anovaa	anovaa	PROPN
aijbe-667	356	10	model	model	NOUN
aijbe-667	356	11	sum	sum	NOUN
aijbe-667	356	12	of	of	ADP
aijbe-667	356	13	squares	square	NOUN
aijbe-667	356	14	df	df	PROPN
aijbe-667	356	15	mean	mean	PROPN
aijbe-667	356	16	square	square	PROPN
aijbe-667	356	17	f	f	PROPN
aijbe-667	356	18	sig	sig	PROPN
aijbe-667	356	19	.	.	PROPN
aijbe-667	356	20	1	1	NUM
aijbe-667	356	21	regression	regression	VERB
aijbe-667	356	22	207.116	207.116	NUM
aijbe-667	356	23	1	1	NUM
aijbe-667	356	24	207.116	207.116	NUM
aijbe-667	356	25	1260.336	1260.336	NUM
aijbe-667	356	26	.000b	.000b	PROPN
aijbe-667	356	27	residual	residual	ADJ
aijbe-667	356	28	58.503	58.503	NUM
aijbe-667	356	29	375	375	NUM
aijbe-667	356	30	.164	.164	NUM
aijbe-667	356	31	total	total	NOUN
aijbe-667	356	32	265.619	265.619	NUM
aijbe-667	356	33	376	376	NUM
aijbe-667	356	34	a.	a.	NOUN
aijbe-667	356	35	dependent	dependent	ADJ
aijbe-667	356	36	variable	variable	NOUN
aijbe-667	356	37	:	:	PUNCT
aijbe-667	356	38	customer	customer	NOUN
aijbe-667	356	39	loyalty	loyalty	NOUN
aijbe-667	356	40	b.	b.	PROPN
aijbe-667	356	41	predictors	predictor	NOUN
aijbe-667	356	42	:	:	PUNCT
aijbe-667	356	43	(	(	PUNCT
aijbe-667	356	44	constant	constant	ADJ
aijbe-667	356	45	)	)	PUNCT
aijbe-667	356	46	,	,	PUNCT
aijbe-667	356	47	fulfillment	fulfillment	PROPN
aijbe-667	356	48	coefficientsa	coefficientsa	NOUN
aijbe-667	356	49	model	model	VERB
aijbe-667	356	50	unstandardized	unstandardized	ADJ
aijbe-667	356	51	coefficients	coefficient	NOUN
aijbe-667	356	52	standardized	standardize	VERB
aijbe-667	356	53	coefficients	coefficient	NOUN
aijbe-667	356	54	t	t	PROPN
aijbe-667	356	55	sig	sig	PROPN
aijbe-667	356	56	.	.	PUNCT
aijbe-667	357	1	b	b	X
aijbe-667	357	2	std	std	PROPN
aijbe-667	357	3	.	.	NOUN
aijbe-667	357	4	error	error	NOUN
aijbe-667	357	5	beta	beta	NOUN
aijbe-667	357	6	1	1	NUM
aijbe-667	357	7	(	(	PUNCT
aijbe-667	357	8	constant	constant	ADJ
aijbe-667	357	9	)	)	PUNCT
aijbe-667	357	10	.370	.370	NUM
aijbe-667	357	11	.090	.090	NUM
aijbe-667	357	12	4.125	4.125	NUM
aijbe-667	357	13	.000	.000	NUM
aijbe-667	357	14	fulfillment	fulfillment	NOUN
aijbe-667	357	15	.887	.887	NUM
aijbe-667	357	16	.025	.025	NUM
aijbe-667	357	17	.883	.883	NUM
aijbe-667	358	1	35.501	35.501	NUM
aijbe-667	358	2	.000	.000	NUM
aijbe-667	358	3	a.	a.	NOUN
aijbe-667	358	4	dependent	dependent	ADJ
aijbe-667	358	5	variable	variable	NOUN
aijbe-667	358	6	:	:	PUNCT
aijbe-667	358	7	customer	customer	NOUN
aijbe-667	358	8	loyalty	loyalty	NOUN
aijbe-667	358	9	table	table	NOUN
aijbe-667	358	10	2	2	NUM
aijbe-667	358	11	with	with	ADP
aijbe-667	358	12	an	an	DET
aijbe-667	358	13	r	r	NOUN
aijbe-667	358	14	value	value	NOUN
aijbe-667	358	15	of	of	ADP
aijbe-667	358	16	0.883	0.883	NUM
aijbe-667	358	17	indicates	indicate	VERB
aijbe-667	358	18	a	a	DET
aijbe-667	358	19	strong	strong	ADJ
aijbe-667	358	20	relationship	relationship	NOUN
aijbe-667	358	21	between	between	ADP
aijbe-667	358	22	the	the	DET
aijbe-667	358	23	dependent	dependent	ADJ
aijbe-667	358	24	and	and	CCONJ
aijbe-667	358	25	independent	independent	ADJ
aijbe-667	358	26	variables	variable	NOUN
aijbe-667	358	27	.	.	PUNCT
aijbe-667	359	1	the	the	DET
aijbe-667	359	2	r	r	NOUN
aijbe-667	359	3	-	-	PUNCT
aijbe-667	359	4	square	square	ADJ
aijbe-667	359	5	value	value	NOUN
aijbe-667	359	6	of	of	ADP
aijbe-667	359	7	0.780	0.780	NUM
aijbe-667	359	8	implies	imply	VERB
aijbe-667	359	9	that	that	SCONJ
aijbe-667	359	10	approximately	approximately	ADV
aijbe-667	359	11	78.0	78.0	NUM
aijbe-667	359	12	%	%	NOUN
aijbe-667	359	13	of	of	ADP
aijbe-667	359	14	the	the	DET
aijbe-667	359	15	variation	variation	NOUN
aijbe-667	359	16	in	in	ADP
aijbe-667	359	17	customer	customer	NOUN
aijbe-667	359	18	loyalty	loyalty	NOUN
aijbe-667	359	19	was	be	AUX
aijbe-667	359	20	explained	explain	VERB
aijbe-667	359	21	by	by	ADP
aijbe-667	359	22	fulfillment	fulfillment	NOUN
aijbe-667	359	23	.	.	PUNCT
aijbe-667	360	1	the	the	DET
aijbe-667	360	2	f	f	ADV
aijbe-667	360	3	-	-	PUNCT
aijbe-667	360	4	calculated	calculate	VERB
aijbe-667	360	5	value	value	NOUN
aijbe-667	360	6	of	of	ADP
aijbe-667	360	7	1260.336	1260.336	NUM
aijbe-667	360	8	and	and	CCONJ
aijbe-667	360	9	p	p	NOUN
aijbe-667	360	10	-	-	PUNCT
aijbe-667	360	11	value	value	NOUN
aijbe-667	360	12	of	of	ADP
aijbe-667	360	13	0.000	0.000	NUM
aijbe-667	360	14	imply	imply	NOUN
aijbe-667	360	15	that	that	SCONJ
aijbe-667	360	16	the	the	DET
aijbe-667	360	17	model	model	NOUN
aijbe-667	360	18	was	be	AUX
aijbe-667	360	19	adequate	adequate	ADJ
aijbe-667	360	20	.	.	PUNCT
aijbe-667	361	1	that	that	PRON
aijbe-667	361	2	is	be	AUX
aijbe-667	361	3	,	,	PUNCT
aijbe-667	361	4	the	the	DET
aijbe-667	361	5	independent	independent	ADJ
aijbe-667	361	6	variable	variable	NOUN
aijbe-667	361	7	could	could	AUX
aijbe-667	361	8	explain	explain	VERB
aijbe-667	361	9	the	the	DET
aijbe-667	361	10	dependent	dependent	ADJ
aijbe-667	361	11	variable	variable	NOUN
aijbe-667	361	12	very	very	ADV
aijbe-667	361	13	well	well	ADV
aijbe-667	361	14	.	.	PUNCT
aijbe-667	362	1	the	the	DET
aijbe-667	362	2	constant	constant	ADJ
aijbe-667	362	3	value	value	NOUN
aijbe-667	362	4	of	of	ADP
aijbe-667	362	5	0.370	0.370	NUM
aijbe-667	362	6	indicates	indicate	VERB
aijbe-667	362	7	that	that	PRON
aijbe-667	362	8	maintain	maintain	VERB
aijbe-667	362	9	the	the	DET
aijbe-667	362	10	independent	independent	ADJ
aijbe-667	362	11	variable	variable	NOUN
aijbe-667	362	12	(	(	PUNCT
aijbe-667	362	13	fulfillment	fulfillment	NOUN
aijbe-667	362	14	)	)	PUNCT
aijbe-667	362	15	constant	constant	ADJ
aijbe-667	362	16	,	,	PUNCT
aijbe-667	362	17	customer	customer	NOUN
aijbe-667	362	18	loyalty	loyalty	NOUN
aijbe-667	362	19	will	will	AUX
aijbe-667	362	20	remain	remain	VERB
aijbe-667	362	21	at	at	ADP
aijbe-667	362	22	0.370	0.370	NUM
aijbe-667	362	23	.	.	PUNCT
aijbe-667	363	1	the	the	DET
aijbe-667	363	2	coefficient	coefficient	NOUN
aijbe-667	363	3	of	of	ADP
aijbe-667	363	4	fulfillment	fulfillment	NOUN
aijbe-667	363	5	was	be	AUX
aijbe-667	363	6	0.887	0.887	NUM
aijbe-667	363	7	,	,	PUNCT
aijbe-667	363	8	which	which	PRON
aijbe-667	363	9	means	mean	VERB
aijbe-667	363	10	that	that	SCONJ
aijbe-667	363	11	a	a	DET
aijbe-667	363	12	unit	unit	NOUN
aijbe-667	363	13	change	change	NOUN
aijbe-667	363	14	in	in	ADP
aijbe-667	363	15	fulfillment	fulfillment	NOUN
aijbe-667	363	16	will	will	AUX
aijbe-667	363	17	lead	lead	VERB
aijbe-667	363	18	to	to	ADP
aijbe-667	363	19	a	a	DET
aijbe-667	363	20	0.887	0.887	NUM
aijbe-667	363	21	-	-	PUNCT
aijbe-667	363	22	unit	unit	NOUN
aijbe-667	363	23	change	change	NOUN
aijbe-667	363	24	model	model	NOUN
aijbe-667	363	25	summary	summary	NOUN
aijbe-667	363	26	model	model	NOUN
aijbe-667	363	27	r	r	PROPN
aijbe-667	363	28	r	r	NOUN
aijbe-667	363	29	square	square	ADJ
aijbe-667	363	30	adjusted	adjust	VERB
aijbe-667	363	31	r	r	NOUN
aijbe-667	363	32	square	square	ADJ
aijbe-667	363	33	std	std	NOUN
aijbe-667	363	34	.	.	PUNCT
aijbe-667	364	1	error	error	NOUN
aijbe-667	364	2	in	in	ADP
aijbe-667	364	3	the	the	DET
aijbe-667	364	4	estimate	estimate	NOUN
aijbe-667	364	5	1	1	NUM
aijbe-667	364	6	.883a	.883a	PROPN
aijbe-667	364	7	.780	.780	NUM
aijbe-667	364	8	.779	.779	NUM
aijbe-667	364	9	.40538	.40538	PUNCT
aijbe-667	364	10	a.	a.	NOUN
aijbe-667	364	11	predictors	predictor	NOUN
aijbe-667	364	12	:	:	PUNCT
aijbe-667	364	13	(	(	PUNCT
aijbe-667	364	14	constant	constant	ADJ
aijbe-667	364	15	)	)	PUNCT
aijbe-667	364	16	,	,	PUNCT
aijbe-667	364	17	fulfillment	fulfillment	PROPN
aijbe-667	364	18	aniefiok	aniefiok	PROPN
aijbe-667	364	19	okon	okon	PROPN
aijbe-667	364	20	akpan	akpan	PROPN
aijbe-667	364	21	and	and	CCONJ
aijbe-667	364	22	aniebiet	aniebiet	PROPN
aijbe-667	364	23	etuk	etuk	NOUN
aijbe-667	364	24	(	(	PUNCT
aijbe-667	364	25	2024	2024	NUM
aijbe-667	364	26	)	)	PUNCT
aijbe-667	364	27	14	14	NUM
aijbe-667	364	28	american	american	ADJ
aijbe-667	364	29	interdisciplinary	interdisciplinary	ADJ
aijbe-667	364	30	journal	journal	NOUN
aijbe-667	364	31	of	of	ADP
aijbe-667	364	32	business	business	NOUN
aijbe-667	364	33	and	and	CCONJ
aijbe-667	364	34	economics	economic	NOUN
aijbe-667	364	35	|	|	ADV
aijbe-667	364	36	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	364	37	in	in	ADP
aijbe-667	364	38	customer	customer	NOUN
aijbe-667	364	39	loyalty	loyalty	NOUN
aijbe-667	364	40	.	.	PUNCT
aijbe-667	365	1	a	a	DET
aijbe-667	365	2	p	p	NOUN
aijbe-667	365	3	-	-	PUNCT
aijbe-667	365	4	value	value	NOUN
aijbe-667	365	5	of	of	ADP
aijbe-667	365	6	0.000	0.000	NUM
aijbe-667	365	7	indicates	indicate	VERB
aijbe-667	365	8	that	that	SCONJ
aijbe-667	365	9	the	the	DET
aijbe-667	365	10	influence	influence	NOUN
aijbe-667	365	11	of	of	ADP
aijbe-667	365	12	fulfillment	fulfillment	NOUN
aijbe-667	365	13	on	on	ADP
aijbe-667	365	14	customer	customer	NOUN
aijbe-667	365	15	loyalty	loyalty	NOUN
aijbe-667	365	16	was	be	AUX
aijbe-667	365	17	statistically	statistically	ADV
aijbe-667	365	18	significant	significant	ADJ
aijbe-667	365	19	test	test	NOUN
aijbe-667	365	20	of	of	ADP
aijbe-667	365	21	hypothesis	hypothesis	NOUN
aijbe-667	365	22	two	two	NUM
aijbe-667	365	23	h02	h02	NOUN
aijbe-667	365	24	:	:	PUNCT
aijbe-667	365	25	responsiveness	responsiveness	NOUN
aijbe-667	365	26	has	have	VERB
aijbe-667	365	27	no	no	DET
aijbe-667	365	28	significant	significant	ADJ
aijbe-667	365	29	effect	effect	NOUN
aijbe-667	365	30	on	on	ADP
aijbe-667	365	31	customer	customer	NOUN
aijbe-667	365	32	loyalty	loyalty	NOUN
aijbe-667	365	33	with	with	ADP
aijbe-667	365	34	respect	respect	NOUN
aijbe-667	365	35	to	to	ADP
aijbe-667	365	36	online	online	ADJ
aijbe-667	365	37	shopping	shopping	NOUN
aijbe-667	365	38	.	.	PUNCT
aijbe-667	366	1	table	table	NOUN
aijbe-667	366	2	3	3	NUM
aijbe-667	366	3	:	:	PUNCT
aijbe-667	366	4	model	model	NOUN
aijbe-667	366	5	summary	summary	NOUN
aijbe-667	366	6	for	for	ADP
aijbe-667	366	7	hypotheses	hypothesis	NOUN
aijbe-667	366	8	two	two	NUM
aijbe-667	366	9	model	model	NOUN
aijbe-667	366	10	summary	summary	NOUN
aijbe-667	366	11	model	model	NOUN
aijbe-667	366	12	r	r	PROPN
aijbe-667	366	13	r	r	NOUN
aijbe-667	366	14	square	square	ADJ
aijbe-667	366	15	adjusted	adjust	VERB
aijbe-667	366	16	r	r	NOUN
aijbe-667	366	17	square	square	ADJ
aijbe-667	366	18	std	std	NOUN
aijbe-667	366	19	.	.	PUNCT
aijbe-667	366	20	error	error	NOUN
aijbe-667	366	21	in	in	ADP
aijbe-667	366	22	the	the	DET
aijbe-667	366	23	estimate	estimate	NOUN
aijbe-667	366	24	1	1	NUM
aijbe-667	366	25	.889a	.889a	NOUN
aijbe-667	366	26	.790	.790	NUM
aijbe-667	366	27	.790	.790	NUM
aijbe-667	366	28	.39553	.39553	PROPN
aijbe-667	366	29	a.	a.	NOUN
aijbe-667	366	30	predictors	predictor	NOUN
aijbe-667	366	31	:	:	PUNCT
aijbe-667	366	32	(	(	PUNCT
aijbe-667	366	33	constant	constant	ADJ
aijbe-667	366	34	)	)	PUNCT
aijbe-667	366	35	,	,	PUNCT
aijbe-667	366	36	responsiveness	responsiveness	NOUN
aijbe-667	366	37	anovaa	anovaa	PROPN
aijbe-667	366	38	model	model	PROPN
aijbe-667	366	39	sum	sum	NOUN
aijbe-667	366	40	of	of	ADP
aijbe-667	366	41	squares	square	NOUN
aijbe-667	366	42	df	df	PROPN
aijbe-667	366	43	mean	mean	PROPN
aijbe-667	366	44	square	square	PROPN
aijbe-667	366	45	f	f	PROPN
aijbe-667	366	46	sig	sig	PROPN
aijbe-667	366	47	.	.	PROPN
aijbe-667	366	48	1	1	NUM
aijbe-667	366	49	regression	regression	VERB
aijbe-667	366	50	209.926	209.926	NUM
aijbe-667	366	51	1	1	NUM
aijbe-667	366	52	209.926	209.926	NUM
aijbe-667	366	53	1341.879	1341.879	NUM
aijbe-667	366	54	.000b	.000b	PROPN
aijbe-667	366	55	residual	residual	ADJ
aijbe-667	366	56	55.693	55.693	NUM
aijbe-667	366	57	375	375	NUM
aijbe-667	366	58	.156	.156	NUM
aijbe-667	366	59	total	total	NOUN
aijbe-667	366	60	265.619	265.619	NUM
aijbe-667	366	61	376	376	NUM
aijbe-667	366	62	a.	a.	NOUN
aijbe-667	366	63	dependent	dependent	ADJ
aijbe-667	366	64	variable	variable	NOUN
aijbe-667	366	65	:	:	PUNCT
aijbe-667	366	66	customer	customer	NOUN
aijbe-667	366	67	loyalty	loyalty	NOUN
aijbe-667	366	68	b.	b.	PROPN
aijbe-667	366	69	predictors	predictor	NOUN
aijbe-667	366	70	:	:	PUNCT
aijbe-667	366	71	(	(	PUNCT
aijbe-667	366	72	constant	constant	ADJ
aijbe-667	366	73	)	)	PUNCT
aijbe-667	366	74	,	,	PUNCT
aijbe-667	366	75	responsiveness	responsiveness	NOUN
aijbe-667	366	76	table	table	NOUN
aijbe-667	366	77	3	3	NUM
aijbe-667	366	78	with	with	ADP
aijbe-667	366	79	an	an	DET
aijbe-667	366	80	r	r	NOUN
aijbe-667	366	81	value	value	NOUN
aijbe-667	366	82	of	of	ADP
aijbe-667	366	83	0.889	0.889	NUM
aijbe-667	366	84	indicates	indicate	VERB
aijbe-667	366	85	a	a	DET
aijbe-667	366	86	strong	strong	ADJ
aijbe-667	366	87	relationship	relationship	NOUN
aijbe-667	366	88	between	between	ADP
aijbe-667	366	89	the	the	DET
aijbe-667	366	90	dependent	dependent	ADJ
aijbe-667	366	91	and	and	CCONJ
aijbe-667	366	92	independent	independent	ADJ
aijbe-667	366	93	variables	variable	NOUN
aijbe-667	366	94	.	.	PUNCT
aijbe-667	367	1	the	the	DET
aijbe-667	367	2	r	r	NOUN
aijbe-667	367	3	-	-	PUNCT
aijbe-667	367	4	square	square	ADJ
aijbe-667	367	5	value	value	NOUN
aijbe-667	367	6	of	of	ADP
aijbe-667	367	7	0.790	0.790	NUM
aijbe-667	367	8	implies	imply	VERB
aijbe-667	367	9	that	that	SCONJ
aijbe-667	367	10	approximately	approximately	ADV
aijbe-667	367	11	79.0	79.0	NUM
aijbe-667	367	12	%	%	NOUN
aijbe-667	367	13	of	of	ADP
aijbe-667	367	14	the	the	DET
aijbe-667	367	15	variation	variation	NOUN
aijbe-667	367	16	in	in	ADP
aijbe-667	367	17	customer	customer	NOUN
aijbe-667	367	18	loyalty	loyalty	NOUN
aijbe-667	367	19	was	be	AUX
aijbe-667	367	20	explained	explain	VERB
aijbe-667	367	21	by	by	ADP
aijbe-667	367	22	responsiveness	responsiveness	NOUN
aijbe-667	367	23	.	.	PUNCT
aijbe-667	368	1	the	the	DET
aijbe-667	368	2	f	f	ADV
aijbe-667	368	3	-	-	PUNCT
aijbe-667	368	4	calculated	calculate	VERB
aijbe-667	368	5	value	value	NOUN
aijbe-667	368	6	of	of	ADP
aijbe-667	368	7	1341.879	1341.879	NUM
aijbe-667	368	8	and	and	CCONJ
aijbe-667	368	9	p	p	NOUN
aijbe-667	368	10	-	-	PUNCT
aijbe-667	368	11	value	value	NOUN
aijbe-667	368	12	of	of	ADP
aijbe-667	368	13	0.000	0.000	NUM
aijbe-667	368	14	imply	imply	NOUN
aijbe-667	368	15	that	that	SCONJ
aijbe-667	368	16	the	the	DET
aijbe-667	368	17	model	model	NOUN
aijbe-667	368	18	was	be	AUX
aijbe-667	368	19	adequate	adequate	ADJ
aijbe-667	368	20	.	.	PUNCT
aijbe-667	369	1	that	that	PRON
aijbe-667	369	2	is	be	AUX
aijbe-667	369	3	,	,	PUNCT
aijbe-667	369	4	the	the	DET
aijbe-667	369	5	independent	independent	ADJ
aijbe-667	369	6	variable	variable	NOUN
aijbe-667	369	7	could	could	AUX
aijbe-667	369	8	explain	explain	VERB
aijbe-667	369	9	the	the	DET
aijbe-667	369	10	dependent	dependent	ADJ
aijbe-667	369	11	variable	variable	NOUN
aijbe-667	369	12	very	very	ADV
aijbe-667	369	13	well	well	ADV
aijbe-667	369	14	.	.	PUNCT
aijbe-667	370	1	the	the	DET
aijbe-667	370	2	constant	constant	ADJ
aijbe-667	370	3	value	value	NOUN
aijbe-667	370	4	of	of	ADP
aijbe-667	370	5	0.161	0.161	NUM
aijbe-667	370	6	indicates	indicate	VERB
aijbe-667	370	7	that	that	SCONJ
aijbe-667	370	8	keeping	keep	VERB
aijbe-667	370	9	the	the	DET
aijbe-667	370	10	independent	independent	ADJ
aijbe-667	370	11	variable	variable	NOUN
aijbe-667	370	12	(	(	PUNCT
aijbe-667	370	13	responsiveness	responsiveness	NOUN
aijbe-667	370	14	)	)	PUNCT
aijbe-667	370	15	constant	constant	ADJ
aijbe-667	370	16	,	,	PUNCT
aijbe-667	370	17	customer	customer	NOUN
aijbe-667	370	18	loyalty	loyalty	NOUN
aijbe-667	370	19	will	will	AUX
aijbe-667	370	20	remain	remain	VERB
aijbe-667	370	21	at	at	ADP
aijbe-667	370	22	0.161	0.161	NUM
aijbe-667	370	23	.	.	PUNCT
aijbe-667	371	1	the	the	DET
aijbe-667	371	2	coefficient	coefficient	NOUN
aijbe-667	371	3	of	of	ADP
aijbe-667	371	4	responsiveness	responsiveness	NOUN
aijbe-667	371	5	was	be	AUX
aijbe-667	371	6	0.963	0.963	NUM
aijbe-667	371	7	,	,	PUNCT
aijbe-667	371	8	which	which	PRON
aijbe-667	371	9	means	mean	VERB
aijbe-667	371	10	that	that	SCONJ
aijbe-667	371	11	a	a	DET
aijbe-667	371	12	unit	unit	NOUN
aijbe-667	371	13	change	change	NOUN
aijbe-667	371	14	in	in	ADP
aijbe-667	371	15	responsiveness	responsiveness	NOUN
aijbe-667	371	16	will	will	AUX
aijbe-667	371	17	lead	lead	VERB
aijbe-667	371	18	to	to	ADP
aijbe-667	371	19	a	a	DET
aijbe-667	371	20	0.963	0.963	NUM
aijbe-667	371	21	-	-	PUNCT
aijbe-667	371	22	unit	unit	NOUN
aijbe-667	371	23	change	change	NOUN
aijbe-667	371	24	in	in	ADP
aijbe-667	371	25	customer	customer	NOUN
aijbe-667	371	26	loyalty	loyalty	NOUN
aijbe-667	371	27	.	.	PUNCT
aijbe-667	372	1	a	a	DET
aijbe-667	372	2	p	p	NOUN
aijbe-667	372	3	-	-	PUNCT
aijbe-667	372	4	value	value	NOUN
aijbe-667	372	5	of	of	ADP
aijbe-667	372	6	0.000	0.000	NUM
aijbe-667	372	7	indicates	indicate	VERB
aijbe-667	372	8	that	that	SCONJ
aijbe-667	372	9	the	the	DET
aijbe-667	372	10	influence	influence	NOUN
aijbe-667	372	11	of	of	ADP
aijbe-667	372	12	responsiveness	responsiveness	NOUN
aijbe-667	372	13	on	on	ADP
aijbe-667	372	14	customer	customer	NOUN
aijbe-667	372	15	loyalty	loyalty	NOUN
aijbe-667	372	16	was	be	AUX
aijbe-667	372	17	statistically	statistically	ADV
aijbe-667	372	18	significant	significant	ADJ
aijbe-667	372	19	.	.	PUNCT
aijbe-667	373	1	test	test	NOUN
aijbe-667	373	2	of	of	ADP
aijbe-667	373	3	hypothesis	hypothesis	NOUN
aijbe-667	373	4	three	three	NUM
aijbe-667	373	5	h03	h03	NOUN
aijbe-667	373	6	:	:	PUNCT
aijbe-667	373	7	security	security	NOUN
aijbe-667	373	8	has	have	VERB
aijbe-667	373	9	no	no	DET
aijbe-667	373	10	significant	significant	ADJ
aijbe-667	373	11	effect	effect	NOUN
aijbe-667	373	12	on	on	ADP
aijbe-667	373	13	customer	customer	NOUN
aijbe-667	373	14	loyalty	loyalty	NOUN
aijbe-667	373	15	with	with	ADP
aijbe-667	373	16	respect	respect	NOUN
aijbe-667	373	17	to	to	ADP
aijbe-667	373	18	online	online	ADJ
aijbe-667	373	19	shopping	shopping	NOUN
aijbe-667	373	20	.	.	PUNCT
aijbe-667	374	1	table	table	NOUN
aijbe-667	374	2	4	4	NUM
aijbe-667	374	3	:	:	PUNCT
aijbe-667	374	4	model	model	NOUN
aijbe-667	374	5	summary	summary	NOUN
aijbe-667	374	6	for	for	ADP
aijbe-667	374	7	hypothesis	hypothesis	NOUN
aijbe-667	374	8	three	three	NUM
aijbe-667	374	9	coefficientsa	coefficientsa	NOUN
aijbe-667	374	10	model	model	VERB
aijbe-667	374	11	unstandardized	unstandardized	ADJ
aijbe-667	374	12	coefficients	coefficient	NOUN
aijbe-667	374	13	standardized	standardize	VERB
aijbe-667	374	14	coefficients	coefficient	NOUN
aijbe-667	374	15	t	t	PROPN
aijbe-667	374	16	sig	sig	PROPN
aijbe-667	374	17	.	.	PUNCT
aijbe-667	375	1	b	b	X
aijbe-667	375	2	std	std	PROPN
aijbe-667	375	3	.	.	NOUN
aijbe-667	375	4	error	error	NOUN
aijbe-667	375	5	beta	beta	NOUN
aijbe-667	375	6	1	1	NUM
aijbe-667	375	7	(	(	PUNCT
aijbe-667	375	8	constant	constant	ADJ
aijbe-667	375	9	)	)	PUNCT
aijbe-667	375	10	.161	.161	NUM
aijbe-667	375	11	.092	.092	NUM
aijbe-667	375	12	1.738	1.738	NUM
aijbe-667	375	13	.083	.083	NUM
aijbe-667	375	14	responsiveness	responsiveness	NOUN
aijbe-667	375	15	.963	.963	NUM
aijbe-667	375	16	.026	.026	NUM
aijbe-667	375	17	.889	.889	NUM
aijbe-667	376	1	36.632	36.632	NUM
aijbe-667	376	2	.000	.000	NUM
aijbe-667	376	3	a.	a.	NOUN
aijbe-667	376	4	dependent	dependent	ADJ
aijbe-667	376	5	variable	variable	NOUN
aijbe-667	376	6	:	:	PUNCT
aijbe-667	376	7	customer	customer	NOUN
aijbe-667	376	8	loyalty	loyalty	PROPN
aijbe-667	376	9	aniefiok	aniefiok	PROPN
aijbe-667	376	10	okon	okon	PROPN
aijbe-667	376	11	akpan	akpan	PROPN
aijbe-667	376	12	and	and	CCONJ
aijbe-667	376	13	aniebiet	aniebiet	PROPN
aijbe-667	376	14	etuk	etuk	NOUN
aijbe-667	376	15	(	(	PUNCT
aijbe-667	376	16	2024	2024	NUM
aijbe-667	376	17	)	)	PUNCT
aijbe-667	376	18	15	15	NUM
aijbe-667	376	19	american	american	ADJ
aijbe-667	376	20	interdisciplinary	interdisciplinary	ADJ
aijbe-667	376	21	journal	journal	NOUN
aijbe-667	376	22	of	of	ADP
aijbe-667	376	23	business	business	NOUN
aijbe-667	376	24	and	and	CCONJ
aijbe-667	376	25	economics	economic	NOUN
aijbe-667	377	1	|	|	ADV
aijbe-667	377	2	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	377	3	model	model	NOUN
aijbe-667	377	4	summary	summary	NOUN
aijbe-667	377	5	model	model	NOUN
aijbe-667	377	6	r	r	PROPN
aijbe-667	377	7	r	r	NOUN
aijbe-667	377	8	square	square	ADJ
aijbe-667	377	9	adjusted	adjust	VERB
aijbe-667	377	10	r	r	NOUN
aijbe-667	377	11	square	square	ADJ
aijbe-667	377	12	std	std	NOUN
aijbe-667	377	13	.	.	PUNCT
aijbe-667	378	1	error	error	NOUN
aijbe-667	378	2	in	in	ADP
aijbe-667	378	3	the	the	DET
aijbe-667	378	4	estimate	estimate	NOUN
aijbe-667	378	5	1	1	NUM
aijbe-667	378	6	.884a	.884a	PROPN
aijbe-667	378	7	.781	.781	NUM
aijbe-667	378	8	.780	.780	NUM
aijbe-667	378	9	.40444	.40444	PROPN
aijbe-667	378	10	a.	a.	NOUN
aijbe-667	378	11	predictors	predictor	NOUN
aijbe-667	378	12	:	:	PUNCT
aijbe-667	378	13	(	(	PUNCT
aijbe-667	378	14	constant	constant	ADJ
aijbe-667	378	15	)	)	PUNCT
aijbe-667	378	16	,	,	PUNCT
aijbe-667	378	17	security	security	NOUN
aijbe-667	378	18	/	/	SYM
aijbe-667	378	19	privacy	privacy	NOUN
aijbe-667	378	20	anovaa	anovaa	PROPN
aijbe-667	378	21	model	model	PROPN
aijbe-667	378	22	sum	sum	NOUN
aijbe-667	378	23	of	of	ADP
aijbe-667	378	24	squares	square	NOUN
aijbe-667	378	25	df	df	PROPN
aijbe-667	378	26	mean	mean	PROPN
aijbe-667	378	27	square	square	PROPN
aijbe-667	378	28	f	f	PROPN
aijbe-667	378	29	sig	sig	PROPN
aijbe-667	378	30	.	.	PROPN
aijbe-667	378	31	1	1	NUM
aijbe-667	378	32	regression	regression	VERB
aijbe-667	378	33	207.387	207.387	NUM
aijbe-667	378	34	1	1	NUM
aijbe-667	378	35	207.387	207.387	NUM
aijbe-667	378	36	1267.839	1267.839	NUM
aijbe-667	378	37	.000b	.000b	PROPN
aijbe-667	378	38	residual	residual	ADJ
aijbe-667	379	1	58.233	58.233	NUM
aijbe-667	379	2	375	375	NUM
aijbe-667	379	3	.164	.164	NUM
aijbe-667	379	4	total	total	NOUN
aijbe-667	379	5	265.619	265.619	NUM
aijbe-667	379	6	376	376	NUM
aijbe-667	379	7	a.	a.	NOUN
aijbe-667	379	8	dependent	dependent	ADJ
aijbe-667	379	9	variable	variable	NOUN
aijbe-667	379	10	:	:	PUNCT
aijbe-667	380	1	customer	customer	NOUN
aijbe-667	380	2	loyalty	loyalty	NOUN
aijbe-667	380	3	b.	b.	PROPN
aijbe-667	380	4	predictors	predictor	NOUN
aijbe-667	380	5	:	:	PUNCT
aijbe-667	380	6	(	(	PUNCT
aijbe-667	380	7	constant	constant	ADJ
aijbe-667	380	8	)	)	PUNCT
aijbe-667	380	9	,	,	PUNCT
aijbe-667	380	10	security	security	NOUN
aijbe-667	380	11	/	/	SYM
aijbe-667	380	12	privacy	privacy	NOUN
aijbe-667	380	13	coefficientsa	coefficientsa	NOUN
aijbe-667	380	14	model	model	VERB
aijbe-667	380	15	unstandardized	unstandardized	ADJ
aijbe-667	380	16	coefficients	coefficient	NOUN
aijbe-667	380	17	standardize	standardize	VERB
aijbe-667	381	1	d	d	ADP
aijbe-667	381	2	coefficient	coefficient	NOUN
aijbe-667	381	3	s	s	PROPN
aijbe-667	381	4	t	t	PROPN
aijbe-667	381	5	sig	sig	NOUN
aijbe-667	381	6	.	.	PUNCT
aijbe-667	382	1	b	b	X
aijbe-667	382	2	std	std	PROPN
aijbe-667	382	3	.	.	NOUN
aijbe-667	382	4	error	error	NOUN
aijbe-667	382	5	beta	beta	NOUN
aijbe-667	382	6	1	1	NUM
aijbe-667	382	7	(	(	PUNCT
aijbe-667	382	8	constant	constant	ADJ
aijbe-667	382	9	)	)	PUNCT
aijbe-667	382	10	.412	.412	NUM
aijbe-667	382	11	.088	.088	NUM
aijbe-667	382	12	4.665	4.665	NUM
aijbe-667	382	13	.000	.000	NUM
aijbe-667	382	14	security	security	NOUN
aijbe-667	382	15	/	/	SYM
aijbe-667	382	16	privacy	privacy	NOUN
aijbe-667	382	17	.891	.891	NUM
aijbe-667	382	18	.025	.025	NUM
aijbe-667	382	19	.884	.884	NUM
aijbe-667	382	20	35.607	35.607	NUM
aijbe-667	382	21	.000	.000	NUM
aijbe-667	382	22	a.	a.	NOUN
aijbe-667	382	23	dependent	dependent	ADJ
aijbe-667	382	24	variable	variable	NOUN
aijbe-667	382	25	:	:	PUNCT
aijbe-667	382	26	customer	customer	NOUN
aijbe-667	382	27	loyalty	loyalty	NOUN
aijbe-667	382	28	table	table	NOUN
aijbe-667	382	29	4	4	NUM
aijbe-667	382	30	with	with	ADP
aijbe-667	382	31	an	an	DET
aijbe-667	382	32	r	r	NOUN
aijbe-667	382	33	value	value	NOUN
aijbe-667	382	34	of	of	ADP
aijbe-667	382	35	0.884	0.884	NUM
aijbe-667	382	36	indicates	indicate	VERB
aijbe-667	382	37	a	a	DET
aijbe-667	382	38	strong	strong	ADJ
aijbe-667	382	39	relationship	relationship	NOUN
aijbe-667	382	40	between	between	ADP
aijbe-667	382	41	the	the	DET
aijbe-667	382	42	dependent	dependent	ADJ
aijbe-667	382	43	and	and	CCONJ
aijbe-667	382	44	independent	independent	ADJ
aijbe-667	382	45	variables	variable	NOUN
aijbe-667	382	46	.	.	PUNCT
aijbe-667	383	1	the	the	DET
aijbe-667	383	2	r	r	NOUN
aijbe-667	383	3	-	-	PUNCT
aijbe-667	383	4	square	square	ADJ
aijbe-667	383	5	value	value	NOUN
aijbe-667	383	6	of	of	ADP
aijbe-667	383	7	0.781	0.781	NUM
aijbe-667	383	8	implies	imply	VERB
aijbe-667	383	9	that	that	SCONJ
aijbe-667	383	10	approximately	approximately	ADV
aijbe-667	383	11	78.1	78.1	NUM
aijbe-667	383	12	%	%	NOUN
aijbe-667	383	13	of	of	ADP
aijbe-667	383	14	the	the	DET
aijbe-667	383	15	variation	variation	NOUN
aijbe-667	383	16	in	in	ADP
aijbe-667	383	17	customer	customer	NOUN
aijbe-667	383	18	loyalty	loyalty	NOUN
aijbe-667	383	19	was	be	AUX
aijbe-667	383	20	explained	explain	VERB
aijbe-667	383	21	by	by	ADP
aijbe-667	383	22	security	security	NOUN
aijbe-667	383	23	/	/	SYM
aijbe-667	383	24	privacy	privacy	NOUN
aijbe-667	383	25	.	.	PUNCT
aijbe-667	384	1	the	the	DET
aijbe-667	384	2	f	f	ADV
aijbe-667	384	3	-	-	PUNCT
aijbe-667	384	4	calculated	calculate	VERB
aijbe-667	384	5	value	value	NOUN
aijbe-667	384	6	of	of	ADP
aijbe-667	384	7	1267.839	1267.839	PROPN
aijbe-667	384	8	and	and	CCONJ
aijbe-667	384	9	p	p	NOUN
aijbe-667	384	10	-	-	PUNCT
aijbe-667	384	11	value	value	NOUN
aijbe-667	384	12	of	of	ADP
aijbe-667	384	13	0.000	0.000	NUM
aijbe-667	384	14	imply	imply	NOUN
aijbe-667	384	15	that	that	SCONJ
aijbe-667	384	16	the	the	DET
aijbe-667	384	17	model	model	NOUN
aijbe-667	384	18	was	be	AUX
aijbe-667	384	19	adequate	adequate	ADJ
aijbe-667	384	20	.	.	PUNCT
aijbe-667	385	1	that	that	PRON
aijbe-667	385	2	is	be	AUX
aijbe-667	385	3	,	,	PUNCT
aijbe-667	385	4	the	the	DET
aijbe-667	385	5	independent	independent	ADJ
aijbe-667	385	6	variable	variable	NOUN
aijbe-667	385	7	could	could	AUX
aijbe-667	385	8	explain	explain	VERB
aijbe-667	385	9	the	the	DET
aijbe-667	385	10	dependent	dependent	ADJ
aijbe-667	385	11	variable	variable	NOUN
aijbe-667	385	12	very	very	ADV
aijbe-667	385	13	well	well	ADV
aijbe-667	385	14	.	.	PUNCT
aijbe-667	386	1	the	the	DET
aijbe-667	386	2	constant	constant	ADJ
aijbe-667	386	3	value	value	NOUN
aijbe-667	386	4	of	of	ADP
aijbe-667	386	5	0.412	0.412	NUM
aijbe-667	386	6	indicates	indicate	VERB
aijbe-667	386	7	that	that	SCONJ
aijbe-667	386	8	keeping	keep	VERB
aijbe-667	386	9	the	the	DET
aijbe-667	386	10	independent	independent	ADJ
aijbe-667	386	11	variable	variable	NOUN
aijbe-667	386	12	(	(	PUNCT
aijbe-667	386	13	security	security	NOUN
aijbe-667	386	14	)	)	PUNCT
aijbe-667	386	15	constant	constant	ADJ
aijbe-667	386	16	,	,	PUNCT
aijbe-667	386	17	customer	customer	NOUN
aijbe-667	386	18	loyalty	loyalty	NOUN
aijbe-667	386	19	will	will	AUX
aijbe-667	386	20	remain	remain	VERB
aijbe-667	386	21	at	at	ADP
aijbe-667	386	22	0.412	0.412	NUM
aijbe-667	386	23	.	.	PUNCT
aijbe-667	387	1	the	the	DET
aijbe-667	387	2	coefficient	coefficient	NOUN
aijbe-667	387	3	of	of	ADP
aijbe-667	387	4	security	security	NOUN
aijbe-667	387	5	/	/	SYM
aijbe-667	387	6	privacy	privacy	NOUN
aijbe-667	387	7	was	be	AUX
aijbe-667	387	8	0.891	0.891	NUM
aijbe-667	387	9	,	,	PUNCT
aijbe-667	387	10	which	which	PRON
aijbe-667	387	11	means	mean	VERB
aijbe-667	387	12	that	that	SCONJ
aijbe-667	387	13	a	a	DET
aijbe-667	387	14	unit	unit	NOUN
aijbe-667	387	15	change	change	NOUN
aijbe-667	387	16	in	in	ADP
aijbe-667	387	17	security	security	NOUN
aijbe-667	387	18	/	/	SYM
aijbe-667	387	19	privacy	privacy	NOUN
aijbe-667	387	20	will	will	AUX
aijbe-667	387	21	lead	lead	VERB
aijbe-667	387	22	to	to	ADP
aijbe-667	387	23	a	a	DET
aijbe-667	387	24	0.891aniefiok	0.891aniefiok	ADJ
aijbe-667	387	25	okon	okon	PROPN
aijbe-667	387	26	akpan	akpan	PROPN
aijbe-667	387	27	and	and	CCONJ
aijbe-667	387	28	aniebiet	aniebiet	PROPN
aijbe-667	387	29	etuk	etuk	NOUN
aijbe-667	387	30	(	(	PUNCT
aijbe-667	387	31	2024	2024	NUM
aijbe-667	387	32	)	)	PUNCT
aijbe-667	387	33	16	16	NUM
aijbe-667	387	34	american	american	ADJ
aijbe-667	387	35	interdisciplinary	interdisciplinary	ADJ
aijbe-667	387	36	journal	journal	NOUN
aijbe-667	387	37	of	of	ADP
aijbe-667	387	38	business	business	NOUN
aijbe-667	387	39	and	and	CCONJ
aijbe-667	387	40	economics	economic	NOUN
aijbe-667	387	41	|	|	ADV
aijbe-667	387	42	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	NOUN
aijbe-667	387	43	unit	unit	NOUN
aijbe-667	387	44	change	change	NOUN
aijbe-667	387	45	in	in	ADP
aijbe-667	387	46	customer	customer	NOUN
aijbe-667	387	47	loyalty	loyalty	NOUN
aijbe-667	387	48	.	.	PUNCT
aijbe-667	388	1	a	a	DET
aijbe-667	388	2	p	p	NOUN
aijbe-667	388	3	-	-	PUNCT
aijbe-667	388	4	value	value	NOUN
aijbe-667	388	5	of	of	ADP
aijbe-667	388	6	0.000	0.000	NUM
aijbe-667	388	7	indicates	indicate	VERB
aijbe-667	388	8	that	that	SCONJ
aijbe-667	388	9	the	the	DET
aijbe-667	388	10	influence	influence	NOUN
aijbe-667	388	11	of	of	ADP
aijbe-667	388	12	security	security	NOUN
aijbe-667	388	13	on	on	ADP
aijbe-667	388	14	customer	customer	NOUN
aijbe-667	388	15	loyalty	loyalty	NOUN
aijbe-667	388	16	was	be	AUX
aijbe-667	388	17	statistically	statistically	ADV
aijbe-667	388	18	significant	significant	ADJ
aijbe-667	388	19	.	.	PUNCT
aijbe-667	389	1	4.2	4.2	NUM
aijbe-667	389	2	discussion	discussion	NOUN
aijbe-667	389	3	of	of	ADP
aijbe-667	389	4	the	the	DET
aijbe-667	389	5	findings	finding	NOUN
aijbe-667	389	6	the	the	DET
aijbe-667	389	7	study	study	NOUN
aijbe-667	389	8	revealed	reveal	VERB
aijbe-667	389	9	that	that	SCONJ
aijbe-667	389	10	e	e	NOUN
aijbe-667	389	11	-	-	ADJ
aijbe-667	389	12	service	service	ADJ
aijbe-667	389	13	quality	quality	NOUN
aijbe-667	389	14	has	have	VERB
aijbe-667	389	15	a	a	DET
aijbe-667	389	16	significant	significant	ADJ
aijbe-667	389	17	effect	effect	NOUN
aijbe-667	389	18	on	on	ADP
aijbe-667	389	19	customer	customer	NOUN
aijbe-667	389	20	loyalty	loyalty	NOUN
aijbe-667	389	21	in	in	ADP
aijbe-667	389	22	the	the	DET
aijbe-667	389	23	nigerian	nigerian	ADJ
aijbe-667	389	24	online	online	PROPN
aijbe-667	389	25	shopping	shopping	NOUN
aijbe-667	389	26	environment	environment	NOUN
aijbe-667	389	27	.	.	PUNCT
aijbe-667	390	1	the	the	DET
aijbe-667	390	2	regression	regression	NOUN
aijbe-667	390	3	result	result	NOUN
aijbe-667	390	4	indicated	indicate	VERB
aijbe-667	390	5	that	that	SCONJ
aijbe-667	390	6	the	the	DET
aijbe-667	390	7	provision	provision	NOUN
aijbe-667	390	8	of	of	ADP
aijbe-667	390	9	fulfillment	fulfillment	NOUN
aijbe-667	390	10	in	in	ADP
aijbe-667	390	11	delivering	deliver	VERB
aijbe-667	390	12	online	online	ADJ
aijbe-667	390	13	retailing	retailing	NOUN
aijbe-667	390	14	can	can	AUX
aijbe-667	390	15	enhance	enhance	VERB
aijbe-667	390	16	customer	customer	NOUN
aijbe-667	390	17	loyalty	loyalty	NOUN
aijbe-667	390	18	in	in	ADP
aijbe-667	390	19	the	the	DET
aijbe-667	390	20	nigerian	nigerian	ADJ
aijbe-667	390	21	online	online	ADJ
aijbe-667	390	22	market	market	NOUN
aijbe-667	390	23	.	.	PUNCT
aijbe-667	391	1	the	the	DET
aijbe-667	391	2	results	result	NOUN
aijbe-667	391	3	also	also	ADV
aijbe-667	391	4	showed	show	VERB
aijbe-667	391	5	that	that	DET
aijbe-667	391	6	responsiveness	responsiveness	NOUN
aijbe-667	391	7	in	in	ADP
aijbe-667	391	8	service	service	NOUN
aijbe-667	391	9	delivery	delivery	NOUN
aijbe-667	391	10	by	by	ADP
aijbe-667	391	11	online	online	ADJ
aijbe-667	391	12	retailers	retailer	NOUN
aijbe-667	391	13	in	in	ADP
aijbe-667	391	14	nigeria	nigeria	PROPN
aijbe-667	391	15	can	can	AUX
aijbe-667	391	16	significantly	significantly	ADV
aijbe-667	391	17	and	and	CCONJ
aijbe-667	391	18	positively	positively	ADV
aijbe-667	391	19	influence	influence	VERB
aijbe-667	391	20	customers	customer	NOUN
aijbe-667	391	21	to	to	PART
aijbe-667	391	22	be	be	AUX
aijbe-667	391	23	loyal	loyal	ADJ
aijbe-667	391	24	to	to	ADP
aijbe-667	391	25	such	such	ADJ
aijbe-667	391	26	retailers	retailer	NOUN
aijbe-667	391	27	.	.	PUNCT
aijbe-667	392	1	furthermore	furthermore	ADV
aijbe-667	392	2	,	,	PUNCT
aijbe-667	392	3	the	the	DET
aijbe-667	392	4	results	result	NOUN
aijbe-667	392	5	established	establish	VERB
aijbe-667	392	6	that	that	SCONJ
aijbe-667	392	7	security	security	NOUN
aijbe-667	392	8	as	as	ADP
aijbe-667	392	9	a	a	DET
aijbe-667	392	10	dimension	dimension	NOUN
aijbe-667	392	11	of	of	ADP
aijbe-667	392	12	e	e	NOUN
aijbe-667	392	13	-	-	NOUN
aijbe-667	392	14	service	service	ADJ
aijbe-667	392	15	quality	quality	NOUN
aijbe-667	392	16	is	be	AUX
aijbe-667	392	17	crucial	crucial	ADJ
aijbe-667	392	18	in	in	ADP
aijbe-667	392	19	driving	drive	VERB
aijbe-667	392	20	the	the	DET
aijbe-667	392	21	loyalty	loyalty	NOUN
aijbe-667	392	22	of	of	ADP
aijbe-667	392	23	online	online	ADJ
aijbe-667	392	24	shoppers	shopper	NOUN
aijbe-667	392	25	in	in	ADP
aijbe-667	392	26	nigeria	nigeria	PROPN
aijbe-667	392	27	.	.	PUNCT
aijbe-667	393	1	these	these	DET
aijbe-667	393	2	results	result	NOUN
aijbe-667	393	3	are	be	AUX
aijbe-667	393	4	in	in	ADP
aijbe-667	393	5	agreement	agreement	NOUN
aijbe-667	393	6	with	with	ADP
aijbe-667	393	7	rita	rita	PROPN
aijbe-667	393	8	,	,	PUNCT
aijbe-667	393	9	oliveira	oliveira	PROPN
aijbe-667	393	10	,	,	PUNCT
aijbe-667	393	11	and	and	CCONJ
aijbe-667	393	12	farisa	farisa	NOUN
aijbe-667	393	13	(	(	PUNCT
aijbe-667	393	14	2019	2019	NUM
aijbe-667	393	15	)	)	PUNCT
aijbe-667	393	16	,	,	PUNCT
aijbe-667	393	17	who	who	PRON
aijbe-667	393	18	examined	examine	VERB
aijbe-667	393	19	the	the	DET
aijbe-667	393	20	effect	effect	NOUN
aijbe-667	393	21	of	of	ADP
aijbe-667	393	22	e	e	NOUN
aijbe-667	393	23	-	-	NOUN
aijbe-667	393	24	service	service	ADJ
aijbe-667	393	25	quality	quality	NOUN
aijbe-667	393	26	and	and	CCONJ
aijbe-667	393	27	customer	customer	NOUN
aijbe-667	393	28	satisfaction	satisfaction	NOUN
aijbe-667	393	29	on	on	ADP
aijbe-667	393	30	online	online	ADJ
aijbe-667	393	31	consumer	consumer	NOUN
aijbe-667	393	32	behavior	behavior	NOUN
aijbe-667	393	33	such	such	ADJ
aijbe-667	393	34	as	as	ADP
aijbe-667	393	35	intention	intention	NOUN
aijbe-667	393	36	to	to	PART
aijbe-667	393	37	repurchase	repurchase	VERB
aijbe-667	393	38	,	,	PUNCT
aijbe-667	393	39	word	word	NOUN
aijbe-667	393	40	-	-	PUNCT
aijbe-667	393	41	of	of	ADP
aijbe-667	393	42	-	-	PUNCT
aijbe-667	393	43	mouth	mouth	NOUN
aijbe-667	393	44	,	,	PUNCT
aijbe-667	393	45	and	and	CCONJ
aijbe-667	393	46	website	website	NOUN
aijbe-667	393	47	revisit	revisit	NOUN
aijbe-667	393	48	.	.	PUNCT
aijbe-667	394	1	they	they	PRON
aijbe-667	394	2	found	find	VERB
aijbe-667	394	3	that	that	SCONJ
aijbe-667	394	4	e	e	NOUN
aijbe-667	394	5	-	-	ADJ
aijbe-667	394	6	service	service	ADJ
aijbe-667	394	7	quality	quality	NOUN
aijbe-667	394	8	can	can	AUX
aijbe-667	394	9	significantly	significantly	ADV
aijbe-667	394	10	influence	influence	VERB
aijbe-667	394	11	such	such	ADJ
aijbe-667	394	12	behavior	behavior	NOUN
aijbe-667	394	13	,	,	PUNCT
aijbe-667	394	14	which	which	PRON
aijbe-667	394	15	defines	define	VERB
aijbe-667	394	16	loyalty	loyalty	NOUN
aijbe-667	394	17	.	.	PUNCT
aijbe-667	395	1	these	these	DET
aijbe-667	395	2	results	result	NOUN
aijbe-667	395	3	are	be	AUX
aijbe-667	395	4	also	also	ADV
aijbe-667	395	5	consistent	consistent	ADJ
aijbe-667	395	6	with	with	ADP
aijbe-667	395	7	the	the	DET
aijbe-667	395	8	findings	finding	NOUN
aijbe-667	395	9	of	of	ADP
aijbe-667	395	10	other	other	ADJ
aijbe-667	395	11	similar	similar	ADJ
aijbe-667	395	12	studies	study	NOUN
aijbe-667	395	13	such	such	ADJ
aijbe-667	395	14	as	as	ADP
aijbe-667	395	15	fitriani	fitriani	X
aijbe-667	395	16	et	et	PROPN
aijbe-667	395	17	al	al	PROPN
aijbe-667	395	18	.	.	PROPN
aijbe-667	395	19	(	(	PUNCT
aijbe-667	395	20	2022	2022	NUM
aijbe-667	395	21	)	)	PUNCT
aijbe-667	395	22	,	,	PUNCT
aijbe-667	395	23	purnamasri	purnamasri	NOUN
aijbe-667	395	24	(	(	PUNCT
aijbe-667	395	25	2022	2022	NUM
aijbe-667	395	26	)	)	PUNCT
aijbe-667	395	27	,	,	PUNCT
aijbe-667	395	28	sukendia	sukendia	PROPN
aijbe-667	395	29	et	et	PROPN
aijbe-667	395	30	al	al	PROPN
aijbe-667	395	31	.	.	PROPN
aijbe-667	396	1	(	(	PUNCT
aijbe-667	396	2	2021	2021	NUM
aijbe-667	396	3	)	)	PUNCT
aijbe-667	396	4	,	,	PUNCT
aijbe-667	396	5	and	and	CCONJ
aijbe-667	396	6	rahman	rahman	PROPN
aijbe-667	396	7	et	et	PROPN
aijbe-667	396	8	al	al	PROPN
aijbe-667	396	9	.	.	PROPN
aijbe-667	397	1	(	(	PUNCT
aijbe-667	397	2	2022	2022	NUM
aijbe-667	397	3	)	)	PUNCT
aijbe-667	397	4	,	,	PUNCT
aijbe-667	397	5	among	among	ADP
aijbe-667	397	6	others	other	NOUN
aijbe-667	397	7	.	.	PUNCT
aijbe-667	398	1	the	the	DET
aijbe-667	398	2	implication	implication	NOUN
aijbe-667	398	3	of	of	ADP
aijbe-667	398	4	the	the	DET
aijbe-667	398	5	results	result	NOUN
aijbe-667	398	6	is	be	AUX
aijbe-667	398	7	that	that	SCONJ
aijbe-667	398	8	for	for	SCONJ
aijbe-667	398	9	online	online	ADJ
aijbe-667	398	10	retailers	retailer	NOUN
aijbe-667	398	11	in	in	ADP
aijbe-667	398	12	nigeria	nigeria	PROPN
aijbe-667	398	13	to	to	PART
aijbe-667	398	14	gain	gain	VERB
aijbe-667	398	15	the	the	DET
aijbe-667	398	16	loyalty	loyalty	NOUN
aijbe-667	398	17	of	of	ADP
aijbe-667	398	18	online	online	ADJ
aijbe-667	398	19	shoppers	shopper	NOUN
aijbe-667	398	20	,	,	PUNCT
aijbe-667	398	21	they	they	PRON
aijbe-667	398	22	need	need	VERB
aijbe-667	398	23	to	to	PART
aijbe-667	398	24	offer	offer	VERB
aijbe-667	398	25	the	the	DET
aijbe-667	398	26	right	right	ADJ
aijbe-667	398	27	quality	quality	NOUN
aijbe-667	398	28	of	of	ADP
aijbe-667	398	29	service	service	NOUN
aijbe-667	398	30	,	,	PUNCT
aijbe-667	398	31	with	with	ADP
aijbe-667	398	32	a	a	DET
aijbe-667	398	33	focus	focus	NOUN
aijbe-667	398	34	on	on	ADP
aijbe-667	398	35	fulfillment	fulfillment	NOUN
aijbe-667	398	36	,	,	PUNCT
aijbe-667	398	37	responsiveness	responsiveness	NOUN
aijbe-667	398	38	,	,	PUNCT
aijbe-667	398	39	and	and	CCONJ
aijbe-667	398	40	security	security	NOUN
aijbe-667	398	41	.	.	PUNCT
aijbe-667	399	1	summary	summary	NOUN
aijbe-667	399	2	,	,	PUNCT
aijbe-667	399	3	conclusion	conclusion	NOUN
aijbe-667	399	4	,	,	PUNCT
aijbe-667	399	5	and	and	CCONJ
aijbe-667	399	6	recommendations	recommendation	NOUN
aijbe-667	399	7	5.1	5.1	NUM
aijbe-667	399	8	summary	summary	NOUN
aijbe-667	399	9	the	the	DET
aijbe-667	399	10	objective	objective	NOUN
aijbe-667	399	11	of	of	ADP
aijbe-667	399	12	this	this	DET
aijbe-667	399	13	study	study	NOUN
aijbe-667	399	14	was	be	AUX
aijbe-667	399	15	to	to	PART
aijbe-667	399	16	examine	examine	VERB
aijbe-667	399	17	the	the	DET
aijbe-667	399	18	effect	effect	NOUN
aijbe-667	399	19	of	of	ADP
aijbe-667	399	20	e	e	NOUN
aijbe-667	399	21	-	-	NOUN
aijbe-667	399	22	service	service	ADJ
aijbe-667	399	23	quality	quality	NOUN
aijbe-667	399	24	on	on	ADP
aijbe-667	399	25	customer	customer	NOUN
aijbe-667	399	26	loyalty	loyalty	NOUN
aijbe-667	399	27	with	with	ADP
aijbe-667	399	28	respect	respect	NOUN
aijbe-667	399	29	to	to	ADP
aijbe-667	399	30	online	online	ADJ
aijbe-667	399	31	shopping	shopping	NOUN
aijbe-667	399	32	in	in	ADP
aijbe-667	399	33	nigeria	nigeria	PROPN
aijbe-667	399	34	.	.	PUNCT
aijbe-667	400	1	the	the	DET
aijbe-667	400	2	research	research	NOUN
aijbe-667	400	3	instrument	instrument	NOUN
aijbe-667	400	4	was	be	AUX
aijbe-667	400	5	a	a	DET
aijbe-667	400	6	structured	structured	ADJ
aijbe-667	400	7	questionnaire	questionnaire	NOUN
aijbe-667	400	8	.	.	PUNCT
aijbe-667	401	1	purposive	purposive	NOUN
aijbe-667	401	2	and	and	CCONJ
aijbe-667	401	3	snowball	snowball	NOUN
aijbe-667	401	4	sampling	sample	VERB
aijbe-667	401	5	techniques	technique	NOUN
aijbe-667	401	6	were	be	AUX
aijbe-667	401	7	used	use	VERB
aijbe-667	401	8	to	to	PART
aijbe-667	401	9	reach	reach	VERB
aijbe-667	401	10	the	the	DET
aijbe-667	401	11	respondents	respondent	NOUN
aijbe-667	401	12	and	and	CCONJ
aijbe-667	401	13	collect	collect	VERB
aijbe-667	401	14	data	datum	NOUN
aijbe-667	401	15	.	.	PUNCT
aijbe-667	402	1	the	the	DET
aijbe-667	402	2	hypotheses	hypothesis	NOUN
aijbe-667	402	3	developed	develop	VERB
aijbe-667	402	4	were	be	AUX
aijbe-667	402	5	tested	test	VERB
aijbe-667	402	6	using	use	VERB
aijbe-667	402	7	simple	simple	ADJ
aijbe-667	402	8	regression	regression	NOUN
aijbe-667	402	9	.	.	PUNCT
aijbe-667	403	1	the	the	DET
aijbe-667	403	2	dimensions	dimension	NOUN
aijbe-667	403	3	of	of	ADP
aijbe-667	403	4	e	e	NOUN
aijbe-667	403	5	-	-	NOUN
aijbe-667	403	6	service	service	ADJ
aijbe-667	403	7	quality	quality	NOUN
aijbe-667	403	8	considered	consider	VERB
aijbe-667	403	9	were	be	AUX
aijbe-667	403	10	fulfillment	fulfillment	NOUN
aijbe-667	403	11	,	,	PUNCT
aijbe-667	403	12	responsiveness	responsiveness	NOUN
aijbe-667	403	13	,	,	PUNCT
aijbe-667	403	14	and	and	CCONJ
aijbe-667	403	15	security	security	NOUN
aijbe-667	403	16	.	.	PUNCT
aijbe-667	404	1	hypothesis	hypothesis	NOUN
aijbe-667	404	2	one	one	NUM
aijbe-667	404	3	stated	state	VERB
aijbe-667	404	4	that	that	SCONJ
aijbe-667	404	5	fulfillment	fulfillment	NOUN
aijbe-667	404	6	has	have	VERB
aijbe-667	404	7	no	no	DET
aijbe-667	404	8	significant	significant	ADJ
aijbe-667	404	9	effect	effect	NOUN
aijbe-667	404	10	on	on	ADP
aijbe-667	404	11	customer	customer	NOUN
aijbe-667	404	12	loyalty	loyalty	NOUN
aijbe-667	404	13	in	in	ADP
aijbe-667	404	14	nigerian	nigerian	ADJ
aijbe-667	404	15	online	online	ADJ
aijbe-667	404	16	shopping	shopping	NOUN
aijbe-667	404	17	.	.	PUNCT
aijbe-667	405	1	the	the	DET
aijbe-667	405	2	results	result	NOUN
aijbe-667	405	3	showed	show	VERB
aijbe-667	405	4	that	that	SCONJ
aijbe-667	405	5	fulfillment	fulfillment	NOUN
aijbe-667	405	6	has	have	VERB
aijbe-667	405	7	a	a	DET
aijbe-667	405	8	significant	significant	ADJ
aijbe-667	405	9	effect	effect	NOUN
aijbe-667	405	10	on	on	ADP
aijbe-667	405	11	customer	customer	NOUN
aijbe-667	405	12	loyalty	loyalty	NOUN
aijbe-667	405	13	in	in	ADP
aijbe-667	405	14	nigeria	nigeria	PROPN
aijbe-667	405	15	.	.	PUNCT
aijbe-667	406	1	hypothesis	hypothesis	NOUN
aijbe-667	406	2	two	two	NUM
aijbe-667	406	3	stated	state	VERB
aijbe-667	406	4	that	that	SCONJ
aijbe-667	406	5	responsiveness	responsiveness	NOUN
aijbe-667	406	6	has	have	VERB
aijbe-667	406	7	no	no	DET
aijbe-667	406	8	significant	significant	ADJ
aijbe-667	406	9	effect	effect	NOUN
aijbe-667	406	10	on	on	ADP
aijbe-667	406	11	customer	customer	NOUN
aijbe-667	406	12	loyalty	loyalty	NOUN
aijbe-667	406	13	in	in	ADP
aijbe-667	406	14	nigerian	nigerian	ADJ
aijbe-667	406	15	online	online	ADJ
aijbe-667	406	16	shopping	shopping	NOUN
aijbe-667	406	17	.	.	PUNCT
aijbe-667	407	1	the	the	DET
aijbe-667	407	2	findings	finding	NOUN
aijbe-667	407	3	contradicted	contradict	VERB
aijbe-667	407	4	this	this	DET
aijbe-667	407	5	hypothesis	hypothesis	NOUN
aijbe-667	407	6	by	by	ADP
aijbe-667	407	7	showing	show	VERB
aijbe-667	407	8	that	that	DET
aijbe-667	407	9	responsiveness	responsiveness	NOUN
aijbe-667	407	10	significantly	significantly	ADV
aijbe-667	407	11	affects	affect	VERB
aijbe-667	407	12	customer	customer	NOUN
aijbe-667	407	13	loyalty	loyalty	NOUN
aijbe-667	407	14	in	in	ADP
aijbe-667	407	15	the	the	DET
aijbe-667	407	16	nigerian	nigerian	ADJ
aijbe-667	407	17	online	online	ADJ
aijbe-667	407	18	shopping	shopping	NOUN
aijbe-667	407	19	space	space	NOUN
aijbe-667	407	20	.	.	PUNCT
aijbe-667	408	1	hypothesis	hypothesis	NOUN
aijbe-667	408	2	three	three	NUM
aijbe-667	408	3	,	,	PUNCT
aijbe-667	408	4	which	which	PRON
aijbe-667	408	5	stated	state	VERB
aijbe-667	408	6	that	that	SCONJ
aijbe-667	408	7	security	security	NOUN
aijbe-667	408	8	has	have	VERB
aijbe-667	408	9	no	no	DET
aijbe-667	408	10	significant	significant	ADJ
aijbe-667	408	11	effect	effect	NOUN
aijbe-667	408	12	on	on	ADP
aijbe-667	408	13	customer	customer	NOUN
aijbe-667	408	14	loyalty	loyalty	NOUN
aijbe-667	408	15	,	,	PUNCT
aijbe-667	408	16	was	be	AUX
aijbe-667	408	17	rejected	reject	VERB
aijbe-667	408	18	because	because	SCONJ
aijbe-667	408	19	the	the	DET
aijbe-667	408	20	results	result	NOUN
aijbe-667	408	21	showed	show	VERB
aijbe-667	408	22	that	that	SCONJ
aijbe-667	408	23	security	security	NOUN
aijbe-667	408	24	significantly	significantly	ADV
aijbe-667	408	25	affects	affect	VERB
aijbe-667	408	26	customer	customer	NOUN
aijbe-667	408	27	loyalty	loyalty	NOUN
aijbe-667	408	28	in	in	ADP
aijbe-667	408	29	online	online	ADJ
aijbe-667	408	30	shopping	shopping	NOUN
aijbe-667	408	31	in	in	ADP
aijbe-667	408	32	nigeria	nigeria	PROPN
aijbe-667	408	33	.	.	PUNCT
aijbe-667	409	1	5.2	5.2	NUM
aijbe-667	409	2	conclusion	conclusion	NOUN
aijbe-667	409	3	this	this	DET
aijbe-667	409	4	study	study	NOUN
aijbe-667	409	5	examined	examine	VERB
aijbe-667	409	6	the	the	DET
aijbe-667	409	7	effect	effect	NOUN
aijbe-667	409	8	of	of	ADP
aijbe-667	409	9	e	e	NOUN
aijbe-667	409	10	-	-	NOUN
aijbe-667	409	11	service	service	ADJ
aijbe-667	409	12	quality	quality	NOUN
aijbe-667	409	13	on	on	ADP
aijbe-667	409	14	customer	customer	NOUN
aijbe-667	409	15	loyalty	loyalty	NOUN
aijbe-667	409	16	in	in	ADP
aijbe-667	409	17	the	the	DET
aijbe-667	409	18	nigerian	nigerian	ADJ
aijbe-667	409	19	online	online	ADJ
aijbe-667	409	20	market	market	NOUN
aijbe-667	409	21	.	.	PUNCT
aijbe-667	410	1	based	base	VERB
aijbe-667	410	2	on	on	ADP
aijbe-667	410	3	the	the	DET
aijbe-667	410	4	results	result	NOUN
aijbe-667	410	5	,	,	PUNCT
aijbe-667	410	6	it	it	PRON
aijbe-667	410	7	was	be	AUX
aijbe-667	410	8	concluded	conclude	VERB
aijbe-667	410	9	that	that	SCONJ
aijbe-667	410	10			PROPN
aijbe-667	410	11	fulfillment	fulfillment	NOUN
aijbe-667	410	12	has	have	VERB
aijbe-667	410	13	a	a	DET
aijbe-667	410	14	significant	significant	ADJ
aijbe-667	410	15	effect	effect	NOUN
aijbe-667	410	16	on	on	ADP
aijbe-667	410	17	customer	customer	NOUN
aijbe-667	410	18	loyalty	loyalty	NOUN
aijbe-667	410	19	in	in	ADP
aijbe-667	410	20	nigerian	nigerian	ADJ
aijbe-667	410	21	online	online	ADJ
aijbe-667	410	22	shopping	shopping	NOUN
aijbe-667	410	23			PROPN
aijbe-667	410	24	responsiveness	responsiveness	NOUN
aijbe-667	410	25	significantly	significantly	ADV
aijbe-667	410	26	affects	affect	VERB
aijbe-667	410	27	customer	customer	NOUN
aijbe-667	410	28	loyalty	loyalty	NOUN
aijbe-667	410	29	in	in	ADP
aijbe-667	410	30	nigerian	nigerian	ADJ
aijbe-667	410	31	online	online	ADJ
aijbe-667	410	32	shopping	shopping	NOUN
aijbe-667	410	33	.	.	PUNCT
aijbe-667	411	1			NOUN
aijbe-667	411	2	security	security	NOUN
aijbe-667	411	3	has	have	VERB
aijbe-667	411	4	a	a	DET
aijbe-667	411	5	significant	significant	ADJ
aijbe-667	411	6	influence	influence	NOUN
aijbe-667	411	7	on	on	ADP
aijbe-667	411	8	customer	customer	NOUN
aijbe-667	411	9	loyalty	loyalty	NOUN
aijbe-667	411	10	in	in	ADP
aijbe-667	411	11	online	online	ADJ
aijbe-667	411	12	shopping	shopping	NOUN
aijbe-667	411	13	in	in	ADP
aijbe-667	411	14	nigeria	nigeria	PROPN
aijbe-667	411	15	.	.	PUNCT
aijbe-667	412	1	o	o	X
aijbe-667	412	2	focusing	focus	VERB
aijbe-667	412	3	on	on	ADP
aijbe-667	412	4	these	these	DET
aijbe-667	412	5	dimensions	dimension	NOUN
aijbe-667	412	6	of	of	ADP
aijbe-667	412	7	e	e	NOUN
aijbe-667	412	8	-	-	NOUN
aijbe-667	412	9	service	service	ADJ
aijbe-667	412	10	quality	quality	NOUN
aijbe-667	412	11	can	can	AUX
aijbe-667	412	12	enhance	enhance	VERB
aijbe-667	412	13	customer	customer	NOUN
aijbe-667	412	14	loyalty	loyalty	NOUN
aijbe-667	412	15	in	in	ADP
aijbe-667	412	16	the	the	DET
aijbe-667	412	17	nigerian	nigerian	ADJ
aijbe-667	412	18	online	online	ADJ
aijbe-667	412	19	retail	retail	ADJ
aijbe-667	412	20	market	market	NOUN
aijbe-667	412	21	.	.	PUNCT
aijbe-667	413	1	5.3	5.3	NUM
aijbe-667	413	2	recommendations	recommendation	NOUN
aijbe-667	413	3	on	on	ADP
aijbe-667	413	4	the	the	DET
aijbe-667	413	5	basis	basis	NOUN
aijbe-667	413	6	of	of	ADP
aijbe-667	413	7	the	the	DET
aijbe-667	413	8	findings	finding	NOUN
aijbe-667	413	9	,	,	PUNCT
aijbe-667	413	10	the	the	DET
aijbe-667	413	11	following	follow	VERB
aijbe-667	413	12	recommendations	recommendation	NOUN
aijbe-667	413	13	were	be	AUX
aijbe-667	413	14	made	make	VERB
aijbe-667	413	15	:	:	PUNCT
aijbe-667	413	16			VERB
aijbe-667	413	17	online	online	ADJ
aijbe-667	413	18	retailers	retailer	NOUN
aijbe-667	413	19	in	in	ADP
aijbe-667	413	20	nigeria	nigeria	PROPN
aijbe-667	413	21	should	should	AUX
aijbe-667	413	22	strongly	strongly	ADV
aijbe-667	413	23	consider	consider	VERB
aijbe-667	413	24	the	the	DET
aijbe-667	413	25	fulfillment	fulfillment	NOUN
aijbe-667	413	26	dimension	dimension	NOUN
aijbe-667	413	27	of	of	ADP
aijbe-667	413	28	e	e	NOUN
aijbe-667	413	29	-	-	NOUN
aijbe-667	413	30	service	service	ADJ
aijbe-667	413	31	quality	quality	NOUN
aijbe-667	413	32	in	in	ADP
aijbe-667	413	33	their	their	PRON
aijbe-667	413	34	bid	bid	NOUN
aijbe-667	413	35	to	to	PART
aijbe-667	413	36	gain	gain	VERB
aijbe-667	413	37	customer	customer	NOUN
aijbe-667	413	38	loyalty	loyalty	NOUN
aijbe-667	413	39	.	.	PUNCT
aijbe-667	414	1	this	this	PRON
aijbe-667	414	2	agrees	agree	VERB
aijbe-667	414	3	with	with	ADP
aijbe-667	414	4	minimol	minimol	PROPN
aijbe-667	414	5	(	(	PUNCT
aijbe-667	414	6	2018	2018	NUM
aijbe-667	414	7	)	)	PUNCT
aijbe-667	414	8	,	,	PUNCT
aijbe-667	414	9	who	who	PRON
aijbe-667	414	10	recommended	recommend	VERB
aijbe-667	414	11	that	that	DET
aijbe-667	414	12	fulfillment	fulfillment	NOUN
aijbe-667	414	13	should	should	AUX
aijbe-667	414	14	be	be	AUX
aijbe-667	414	15	prioritized	prioritize	VERB
aijbe-667	414	16	when	when	SCONJ
aijbe-667	414	17	creating	create	VERB
aijbe-667	414	18	the	the	DET
aijbe-667	414	19	websites	website	NOUN
aijbe-667	414	20	of	of	ADP
aijbe-667	414	21	online	online	ADJ
aijbe-667	414	22	supermarkets	supermarket	NOUN
aijbe-667	414	23	because	because	SCONJ
aijbe-667	414	24	it	it	PRON
aijbe-667	414	25	can	can	AUX
aijbe-667	414	26	increase	increase	VERB
aijbe-667	414	27	customer	customer	NOUN
aijbe-667	414	28	loyalty	loyalty	NOUN
aijbe-667	414	29	to	to	ADP
aijbe-667	414	30	the	the	DET
aijbe-667	414	31	retailer	retailer	NOUN
aijbe-667	414	32	.	.	PUNCT
aijbe-667	415	1	aniefiok	aniefiok	PROPN
aijbe-667	415	2	okon	okon	PROPN
aijbe-667	415	3	akpan	akpan	PROPN
aijbe-667	415	4	and	and	CCONJ
aijbe-667	415	5	aniebiet	aniebiet	PROPN
aijbe-667	415	6	etuk	etuk	NOUN
aijbe-667	415	7	(	(	PUNCT
aijbe-667	415	8	2024	2024	NUM
aijbe-667	415	9	)	)	PUNCT
aijbe-667	415	10	17	17	NUM
aijbe-667	415	11	american	american	ADJ
aijbe-667	415	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	415	13	journal	journal	NOUN
aijbe-667	415	14	of	of	ADP
aijbe-667	415	15	business	business	NOUN
aijbe-667	415	16	and	and	CCONJ
aijbe-667	415	17	economics	economic	NOUN
aijbe-667	415	18	|	|	ADV
aijbe-667	415	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	415	20			ADJ
aijbe-667	415	21	online	online	ADJ
aijbe-667	415	22	retailers	retailer	NOUN
aijbe-667	415	23	in	in	ADP
aijbe-667	415	24	nigeria	nigeria	PROPN
aijbe-667	415	25	should	should	AUX
aijbe-667	415	26	strive	strive	VERB
aijbe-667	415	27	to	to	PART
aijbe-667	415	28	be	be	AUX
aijbe-667	415	29	responsive	responsive	ADJ
aijbe-667	415	30	to	to	ADP
aijbe-667	415	31	their	their	PRON
aijbe-667	415	32	customers	customer	NOUN
aijbe-667	415	33	.	.	PUNCT
aijbe-667	416	1	customer	customer	NOUN
aijbe-667	416	2	complaints	complaint	NOUN
aijbe-667	416	3	should	should	AUX
aijbe-667	416	4	be	be	AUX
aijbe-667	416	5	addressed	address	VERB
aijbe-667	416	6	as	as	ADV
aijbe-667	416	7	quickly	quickly	ADV
aijbe-667	416	8	as	as	ADP
aijbe-667	416	9	possible	possible	ADJ
aijbe-667	416	10	.	.	PUNCT
aijbe-667	417	1	according	accord	VERB
aijbe-667	417	2	to	to	ADP
aijbe-667	417	3	muhammad	muhammad	PROPN
aijbe-667	417	4	et	et	PROPN
aijbe-667	417	5	al	al	PROPN
aijbe-667	417	6	.	.	PROPN
aijbe-667	418	1	(	(	PUNCT
aijbe-667	418	2	2014	2014	NUM
aijbe-667	418	3	)	)	PUNCT
aijbe-667	418	4	,	,	PUNCT
aijbe-667	418	5	customer	customer	NOUN
aijbe-667	418	6	support	support	NOUN
aijbe-667	418	7	or	or	CCONJ
aijbe-667	418	8	care	care	NOUN
aijbe-667	418	9	services	service	NOUN
aijbe-667	418	10	should	should	AUX
aijbe-667	418	11	be	be	AUX
aijbe-667	418	12	prompt	prompt	ADJ
aijbe-667	418	13	in	in	ADP
aijbe-667	418	14	attending	attend	VERB
aijbe-667	418	15	to	to	ADP
aijbe-667	418	16	customers	customer	NOUN
aijbe-667	418	17	when	when	SCONJ
aijbe-667	418	18	they	they	PRON
aijbe-667	418	19	encounter	encounter	VERB
aijbe-667	418	20	problems	problem	NOUN
aijbe-667	418	21	in	in	ADP
aijbe-667	418	22	service	service	NOUN
aijbe-667	418	23	.	.	PUNCT
aijbe-667	419	1			PROPN
aijbe-667	419	2	nigerian	nigerian	ADJ
aijbe-667	419	3	online	online	ADJ
aijbe-667	419	4	retailers	retailer	NOUN
aijbe-667	419	5	should	should	AUX
aijbe-667	419	6	try	try	VERB
aijbe-667	419	7	as	as	ADV
aijbe-667	419	8	much	much	ADV
aijbe-667	419	9	as	as	ADP
aijbe-667	419	10	possible	possible	ADJ
aijbe-667	419	11	to	to	PART
aijbe-667	419	12	protect	protect	VERB
aijbe-667	419	13	their	their	PRON
aijbe-667	419	14	customers	customer	NOUN
aijbe-667	419	15	’	’	PART
aijbe-667	419	16	personal	personal	ADJ
aijbe-667	419	17	information	information	NOUN
aijbe-667	419	18	and	and	CCONJ
aijbe-667	419	19	safeguard	safeguard	VERB
aijbe-667	419	20	them	they	PRON
aijbe-667	419	21	from	from	ADP
aijbe-667	419	22	fraud	fraud	NOUN
aijbe-667	419	23	and	and	CCONJ
aijbe-667	419	24	financial	financial	ADJ
aijbe-667	419	25	loss	loss	NOUN
aijbe-667	419	26	.	.	PUNCT
aijbe-667	420	1	this	this	PRON
aijbe-667	420	2	supports	support	VERB
aijbe-667	420	3	lee	lee	PROPN
aijbe-667	420	4	and	and	CCONJ
aijbe-667	420	5	lin	lin	PROPN
aijbe-667	420	6	(	(	PUNCT
aijbe-667	420	7	2005	2005	NUM
aijbe-667	420	8	)	)	PUNCT
aijbe-667	420	9	,	,	PUNCT
aijbe-667	420	10	who	who	PRON
aijbe-667	420	11	also	also	ADV
aijbe-667	420	12	recommended	recommend	VERB
aijbe-667	420	13	that	that	SCONJ
aijbe-667	420	14	online	online	ADJ
aijbe-667	420	15	channels	channel	NOUN
aijbe-667	420	16	should	should	AUX
aijbe-667	420	17	offer	offer	VERB
aijbe-667	420	18	secure	secure	VERB
aijbe-667	420	19	online	online	ADJ
aijbe-667	420	20	transactions	transaction	NOUN
aijbe-667	420	21	to	to	PART
aijbe-667	420	22	make	make	VERB
aijbe-667	420	23	users	user	NOUN
aijbe-667	420	24	feel	feel	VERB
aijbe-667	420	25	at	at	ADP
aijbe-667	420	26	ease	ease	NOUN
aijbe-667	420	27	.	.	PUNCT
aijbe-667	421	1	security	security	NOUN
aijbe-667	421	2	is	be	AUX
aijbe-667	421	3	a	a	DET
aijbe-667	421	4	critical	critical	ADJ
aijbe-667	421	5	issue	issue	NOUN
aijbe-667	421	6	in	in	ADP
aijbe-667	421	7	e	e	NOUN
aijbe-667	421	8	-	-	NOUN
aijbe-667	421	9	commerce	commerce	NOUN
aijbe-667	421	10	that	that	PRON
aijbe-667	421	11	should	should	AUX
aijbe-667	421	12	be	be	AUX
aijbe-667	421	13	seriously	seriously	ADV
aijbe-667	421	14	considered	consider	VERB
aijbe-667	421	15	.	.	PUNCT
aijbe-667	422	1	references	reference	NOUN
aijbe-667	422	2	agbonifoh	agbonifoh	PROPN
aijbe-667	422	3	,	,	PUNCT
aijbe-667	422	4	b.	b.	PROPN
aijbe-667	423	1	a	a	X
aijbe-667	423	2	,	,	PUNCT
aijbe-667	423	3	ogwo	ogwo	NOUN
aijbe-667	423	4	,	,	PUNCT
aijbe-667	423	5	o.	o.	PROPN
aijbe-667	423	6	e.	e.	PROPN
aijbe-667	423	7	,	,	PUNCT
aijbe-667	423	8	nnolim	nnolim	PROPN
aijbe-667	423	9	,	,	PUNCT
aijbe-667	423	10	d.	d.	PROPN
aijbe-667	423	11	a.	a.	PROPN
aijbe-667	423	12	&	&	CCONJ
aijbe-667	423	13	nkamnebe	nkamnebe	PROPN
aijbe-667	423	14	,	,	PUNCT
aijbe-667	423	15	a.	a.	PROPN
aijbe-667	423	16	d.	d.	PROPN
aijbe-667	423	17	(	(	PUNCT
aijbe-667	423	18	2007	2007	NUM
aijbe-667	423	19	)	)	PUNCT
aijbe-667	423	20	.	.	PUNCT
aijbe-667	424	1	marketing	marketing	NOUN
aijbe-667	424	2	in	in	ADP
aijbe-667	424	3	nigeria	nigeria	PROPN
aijbe-667	424	4	:	:	PUNCT
aijbe-667	424	5	concepts	concept	NOUN
aijbe-667	424	6	,	,	PUNCT
aijbe-667	424	7	principles	principle	NOUN
aijbe-667	424	8	and	and	CCONJ
aijbe-667	424	9	decisions	decision	NOUN
aijbe-667	424	10	,	,	PUNCT
aijbe-667	424	11	aba	aba	PROPN
aijbe-667	424	12	:	:	PUNCT
aijbe-667	424	13	afritowers	afritower	NOUN
aijbe-667	424	14	limited	limit	VERB
aijbe-667	424	15	.	.	PUNCT
aijbe-667	425	1	ahmed	ahmed	PROPN
aijbe-667	425	2	,	,	PUNCT
aijbe-667	425	3	r.	r.	PROPN
aijbe-667	425	4	r.	r.	PROPN
aijbe-667	425	5	,	,	PUNCT
aijbe-667	425	6	romeika	romeika	PROPN
aijbe-667	425	7	,	,	PUNCT
aijbe-667	425	8	g.	g.	PROPN
aijbe-667	425	9	,	,	PUNCT
aijbe-667	425	10	kauliene	kauliene	PROPN
aijbe-667	425	11	,	,	PUNCT
aijbe-667	425	12	r.	r.	PROPN
aijbe-667	425	13	,	,	PUNCT
aijbe-667	425	14	streimikis	streimikis	PROPN
aijbe-667	425	15	,	,	PUNCT
aijbe-667	425	16	j.	j.	PROPN
aijbe-667	425	17	&	&	CCONJ
aijbe-667	425	18	dapkus	dapkus	PROPN
aijbe-667	425	19	,	,	PUNCT
aijbe-667	425	20	r.	r.	PROPN
aijbe-667	425	21	(	(	PUNCT
aijbe-667	425	22	2020	2020	NUM
aijbe-667	425	23	)	)	PUNCT
aijbe-667	425	24	.	.	PUNCT
aijbe-667	426	1	es	es	VERB
aijbe-667	426	2	-	-	PUNCT
aijbe-667	426	3	qual	qual	ADJ
aijbe-667	426	4	model	model	NOUN
aijbe-667	426	5	and	and	CCONJ
aijbe-667	426	6	customer	customer	NOUN
aijbe-667	426	7	satisfaction	satisfaction	NOUN
aijbe-667	426	8	in	in	ADP
aijbe-667	426	9	online	online	ADJ
aijbe-667	426	10	banking	banking	NOUN
aijbe-667	426	11	:	:	PUNCT
aijbe-667	426	12	evidence	evidence	NOUN
aijbe-667	426	13	from	from	ADP
aijbe-667	426	14	multivariate	multivariate	NOUN
aijbe-667	426	15	analysis	analysis	NOUN
aijbe-667	426	16	techniques	technique	NOUN
aijbe-667	426	17	.	.	PUNCT
aijbe-667	427	1	oeconomia	oeconomia	NOUN
aijbe-667	427	2	copernicana	copernicana	PROPN
aijbe-667	427	3	,	,	PUNCT
aijbe-667	427	4	11(1	11(1	NUM
aijbe-667	427	5	)	)	PUNCT
aijbe-667	427	6	,	,	PUNCT
aijbe-667	427	7	55–89	55–89	NUM
aijbe-667	427	8	.	.	PUNCT
aijbe-667	427	9	akpan	akpan	PROPN
aijbe-667	427	10	,	,	PUNCT
aijbe-667	427	11	a.o	a.o	PROPN
aijbe-667	427	12	.	.	PROPN
aijbe-667	427	13	,	,	PUNCT
aijbe-667	427	14	ezenyilimba	ezenyilimba	PROPN
aijbe-667	427	15	,	,	PUNCT
aijbe-667	427	16	e.	e.	PROPN
aijbe-667	427	17	and	and	CCONJ
aijbe-667	427	18	mbah	mbah	PROPN
aijbe-667	427	19	,	,	PUNCT
aijbe-667	427	20	c.c	c.c	PROPN
aijbe-667	427	21	.	.	PROPN
aijbe-667	427	22	(	(	PUNCT
aijbe-667	427	23	2019	2019	NUM
aijbe-667	427	24	)	)	PUNCT
aijbe-667	427	25	.	.	PUNCT
aijbe-667	428	1	age	age	NOUN
aijbe-667	428	2	and	and	CCONJ
aijbe-667	428	3	online	online	ADJ
aijbe-667	428	4	consumer	consumer	NOUN
aijbe-667	428	5	behaviour	behaviour	NOUN
aijbe-667	428	6	in	in	ADP
aijbe-667	428	7	nigeria	nigeria	PROPN
aijbe-667	428	8	.	.	PUNCT
aijbe-667	429	1	economics	economic	NOUN
aijbe-667	429	2	and	and	CCONJ
aijbe-667	429	3	social	social	ADJ
aijbe-667	429	4	services	service	NOUN
aijbe-667	429	5	academic	academic	ADJ
aijbe-667	429	6	journal	journal	NOUN
aijbe-667	429	7	,	,	PUNCT
aijbe-667	429	8	1(5	1(5	NUM
aijbe-667	429	9	)	)	PUNCT
aijbe-667	429	10	.	.	PUNCT
aijbe-667	430	1	akpan	akpan	PROPN
aijbe-667	430	2	,	,	PUNCT
aijbe-667	430	3	a.	a.	NOUN
aijbe-667	430	4	o.	o.	PROPN
aijbe-667	430	5	,	,	PUNCT
aijbe-667	430	6	mbah	mbah	PROPN
aijbe-667	430	7	,	,	PUNCT
aijbe-667	430	8	c.	c.	PROPN
aijbe-667	430	9	c.	c.	PROPN
aijbe-667	430	10	and	and	CCONJ
aijbe-667	430	11	ezenyilimba	ezenyilimba	PROPN
aijbe-667	430	12	,	,	PUNCT
aijbe-667	430	13	e.	e.	PROPN
aijbe-667	430	14	(	(	PUNCT
aijbe-667	430	15	2019	2019	NUM
aijbe-667	430	16	)	)	PUNCT
aijbe-667	430	17	.	.	PUNCT
aijbe-667	431	1	service	service	NOUN
aijbe-667	431	2	quality	quality	NOUN
aijbe-667	431	3	dimensions	dimension	NOUN
aijbe-667	431	4	and	and	CCONJ
aijbe-667	431	5	customer	customer	NOUN
aijbe-667	431	6	loyalty	loyalty	NOUN
aijbe-667	431	7	in	in	ADP
aijbe-667	431	8	the	the	DET
aijbe-667	431	9	nigeria	nigeria	PROPN
aijbe-667	431	10	telecommunication	telecommunication	NOUN
aijbe-667	431	11	industry	industry	NOUN
aijbe-667	431	12	.	.	PUNCT
aijbe-667	432	1	contemporary	contemporary	ADJ
aijbe-667	432	2	marketing	marketing	PROPN
aijbe-667	432	3	research	research	NOUN
aijbe-667	432	4	journal	journal	NOUN
aijbe-667	432	5	,	,	PUNCT
aijbe-667	432	6	6(1	6(1	NUM
aijbe-667	432	7	)	)	PUNCT
aijbe-667	432	8	.	.	PUNCT
aijbe-667	433	1	akpan	akpan	PROPN
aijbe-667	433	2	,	,	PUNCT
aijbe-667	433	3	a.	a.	NOUN
aijbe-667	433	4	o.	o.	PROPN
aijbe-667	433	5	,	,	PUNCT
aijbe-667	433	6	promise	promise	NOUN
aijbe-667	433	7	,	,	PUNCT
aijbe-667	433	8	c.o	c.o	PROPN
aijbe-667	433	9	.	.	PROPN
aijbe-667	433	10	and	and	CCONJ
aijbe-667	433	11	mbah	mbah	PROPN
aijbe-667	433	12	,	,	PUNCT
aijbe-667	433	13	c.c.(2019	c.c.(2019	PROPN
aijbe-667	433	14	)	)	PUNCT
aijbe-667	433	15	.	.	PUNCT
aijbe-667	434	1	analysis	analysis	NOUN
aijbe-667	434	2	of	of	ADP
aijbe-667	434	3	the	the	DET
aijbe-667	434	4	effect	effect	NOUN
aijbe-667	434	5	of	of	ADP
aijbe-667	434	6	gender	gender	NOUN
aijbe-667	434	7	on	on	ADP
aijbe-667	434	8	online	online	ADJ
aijbe-667	434	9	shopping	shopping	NOUN
aijbe-667	434	10	in	in	ADP
aijbe-667	434	11	nigeria	nigeria	PROPN
aijbe-667	434	12	.	.	PUNCT
aijbe-667	435	1	international	international	ADJ
aijbe-667	435	2	journal	journal	PROPN
aijbe-667	435	3	of	of	ADP
aijbe-667	435	4	research	research	NOUN
aijbe-667	435	5	in	in	ADP
aijbe-667	435	6	management	management	NOUN
aijbe-667	435	7	,	,	PUNCT
aijbe-667	435	8	3(8	3(8	NUM
aijbe-667	435	9	)	)	PUNCT
aijbe-667	435	10	.	.	PUNCT
aijbe-667	436	1	alchalidy	alchalidy	PROPN
aijbe-667	436	2	,	,	PUNCT
aijbe-667	436	3	w.	w.	PROPN
aijbe-667	436	4	,	,	PUNCT
aijbe-667	436	5	lubis	lubis	PROPN
aijbe-667	436	6	,	,	PUNCT
aijbe-667	436	7	p.h	p.h	PROPN
aijbe-667	436	8	.	.	PROPN
aijbe-667	436	9	&	&	CCONJ
aijbe-667	436	10	utami	utami	PROPN
aijbe-667	436	11	,	,	PUNCT
aijbe-667	436	12	s.	s.	PROPN
aijbe-667	436	13	(	(	PUNCT
aijbe-667	436	14	2020	2020	NUM
aijbe-667	436	15	)	)	PUNCT
aijbe-667	436	16	.	.	PUNCT
aijbe-667	437	1	the	the	DET
aijbe-667	437	2	effect	effect	NOUN
aijbe-667	437	3	of	of	ADP
aijbe-667	437	4	electronic	electronic	ADJ
aijbe-667	437	5	service	service	NOUN
aijbe-667	437	6	on	on	ADP
aijbe-667	437	7	customer	customer	NOUN
aijbe-667	437	8	loyalty	loyalty	NOUN
aijbe-667	437	9	through	through	ADP
aijbe-667	437	10	customer	customer	NOUN
aijbe-667	437	11	satisfaction	satisfaction	NOUN
aijbe-667	437	12	of	of	ADP
aijbe-667	437	13	go	go	VERB
aijbe-667	437	14	-	-	PUNCT
aijbe-667	437	15	jek	jek	NOUN
aijbe-667	437	16	application	application	NOUN
aijbe-667	437	17	users	user	NOUN
aijbe-667	437	18	in	in	ADP
aijbe-667	437	19	banda	banda	PROPN
aijbe-667	437	20	aceh	aceh	PROPN
aijbe-667	437	21	.	.	PUNCT
aijbe-667	438	1	international	international	ADJ
aijbe-667	438	2	journal	journal	PROPN
aijbe-667	438	3	of	of	ADP
aijbe-667	438	4	scientific	scientific	ADJ
aijbe-667	438	5	and	and	CCONJ
aijbe-667	438	6	management	management	NOUN
aijbe-667	438	7	research	research	NOUN
aijbe-667	438	8	,	,	PUNCT
aijbe-667	438	9	3(1),63	3(1),63	PROPN
aijbe-667	438	10	-	-	SYM
aijbe-667	438	11	69	69	NUM
aijbe-667	438	12	al	al	PROPN
aijbe-667	438	13	-	-	PUNCT
aijbe-667	438	14	hawari	hawari	PROPN
aijbe-667	438	15	,	,	PUNCT
aijbe-667	438	16	m.	m.	NOUN
aijbe-667	438	17	,	,	PUNCT
aijbe-667	438	18	hartley	hartley	PROPN
aijbe-667	438	19	,	,	PUNCT
aijbe-667	438	20	n.	n.	PROPN
aijbe-667	438	21	&	&	CCONJ
aijbe-667	438	22	ward	ward	PROPN
aijbe-667	438	23	,	,	PUNCT
aijbe-667	438	24	t.	t.	PROPN
aijbe-667	438	25	(	(	PUNCT
aijbe-667	438	26	2005	2005	NUM
aijbe-667	438	27	)	)	PUNCT
aijbe-667	438	28	.	.	PUNCT
aijbe-667	439	1	measuring	measure	VERB
aijbe-667	439	2	banks	bank	NOUN
aijbe-667	439	3	'	'	PART
aijbe-667	439	4	automated	automate	VERB
aijbe-667	439	5	service	service	NOUN
aijbe-667	439	6	quality	quality	NOUN
aijbe-667	439	7	:	:	PUNCT
aijbe-667	439	8	a	a	DET
aijbe-667	439	9	confirmatory	confirmatory	ADJ
aijbe-667	439	10	factor	factor	NOUN
aijbe-667	439	11	analysis	analysis	NOUN
aijbe-667	439	12	approach	approach	NOUN
aijbe-667	439	13	.	.	PUNCT
aijbe-667	440	1	marketing	marketing	NOUN
aijbe-667	440	2	bulletin	bulletin	NOUN
aijbe-667	440	3	,	,	PUNCT
aijbe-667	440	4	16(1	16(1	NUM
aijbe-667	440	5	)	)	PUNCT
aijbe-667	440	6	,	,	PUNCT
aijbe-667	440	7	1	1	NUM
aijbe-667	440	8	-	-	SYM
aijbe-667	440	9	19	19	NUM
aijbe-667	440	10	.	.	PUNCT
aijbe-667	441	1	alsudairi	alsudairi	PROPN
aijbe-667	441	2	,	,	PUNCT
aijbe-667	441	3	m.	m.	NOUN
aijbe-667	441	4	a.	a.	NOUN
aijbe-667	441	5	t.	t.	PROPN
aijbe-667	441	6	(	(	PUNCT
aijbe-667	441	7	2012	2012	NUM
aijbe-667	441	8	)	)	PUNCT
aijbe-667	441	9	.	.	PUNCT
aijbe-667	442	1	e	e	X
aijbe-667	442	2	-	-	NOUN
aijbe-667	442	3	service	service	ADJ
aijbe-667	442	4	quality	quality	NOUN
aijbe-667	442	5	strategy	strategy	NOUN
aijbe-667	442	6	:	:	PUNCT
aijbe-667	442	7	achieving	achieve	VERB
aijbe-667	442	8	customer	customer	NOUN
aijbe-667	442	9	satisfaction	satisfaction	NOUN
aijbe-667	442	10	in	in	ADP
aijbe-667	442	11	online	online	ADJ
aijbe-667	442	12	banking	banking	NOUN
aijbe-667	442	13	.	.	PUNCT
aijbe-667	443	1	journal	journal	PROPN
aijbe-667	443	2	of	of	ADP
aijbe-667	443	3	theoretical	theoretical	ADJ
aijbe-667	443	4	and	and	CCONJ
aijbe-667	443	5	applied	apply	VERB
aijbe-667	443	6	information	information	NOUN
aijbe-667	443	7	technology	technology	NOUN
aijbe-667	443	8	,	,	PUNCT
aijbe-667	443	9	38(1	38(1	NUM
aijbe-667	443	10	)	)	PUNCT
aijbe-667	443	11	,	,	PUNCT
aijbe-667	443	12	6-24.asian	6-24.asian	NUM
aijbe-667	443	13	social	social	ADJ
aijbe-667	443	14	science	science	NOUN
aijbe-667	443	15	;	;	PUNCT
aijbe-667	443	16	14	14	NUM
aijbe-667	443	17	(	(	PUNCT
aijbe-667	443	18	3	3	NUM
aijbe-667	443	19	)	)	PUNCT
aijbe-667	443	20	barrutia	barrutia	PROPN
aijbe-667	443	21	,	,	PUNCT
aijbe-667	443	22	j.	j.	PROPN
aijbe-667	443	23	m.	m.	PROPN
aijbe-667	443	24	&	&	CCONJ
aijbe-667	443	25	gilsanz	gilsanz	PROPN
aijbe-667	443	26	,	,	PUNCT
aijbe-667	443	27	a.	a.	NOUN
aijbe-667	443	28	(	(	PUNCT
aijbe-667	443	29	2009	2009	NUM
aijbe-667	443	30	)	)	PUNCT
aijbe-667	443	31	.	.	PUNCT
aijbe-667	444	1	e	e	X
aijbe-667	444	2	-	-	NOUN
aijbe-667	444	3	service	service	ADJ
aijbe-667	444	4	quality	quality	NOUN
aijbe-667	444	5	:	:	PUNCT
aijbe-667	444	6	overview	overview	NOUN
aijbe-667	444	7	and	and	CCONJ
aijbe-667	444	8	research	research	NOUN
aijbe-667	444	9	agenda	agenda	NOUN
aijbe-667	444	10	.	.	PUNCT
aijbe-667	445	1	international	international	ADJ
aijbe-667	445	2	journal	journal	NOUN
aijbe-667	445	3	of	of	ADP
aijbe-667	445	4	quality	quality	NOUN
aijbe-667	445	5	and	and	CCONJ
aijbe-667	445	6	service	service	NOUN
aijbe-667	445	7	sciences	science	NOUN
aijbe-667	445	8	,	,	PUNCT
aijbe-667	445	9	1(1	1(1	NUM
aijbe-667	445	10	)	)	PUNCT
aijbe-667	445	11	,	,	PUNCT
aijbe-667	445	12	29	29	NUM
aijbe-667	445	13	-	-	SYM
aijbe-667	445	14	50	50	NUM
aijbe-667	445	15	.	.	PUNCT
aijbe-667	446	1	behjati	behjati	NOUN
aijbe-667	446	2	,	,	PUNCT
aijbe-667	446	3	s.	s.	PROPN
aijbe-667	446	4	,	,	PUNCT
aijbe-667	446	5	nahich	nahich	ADV
aijbe-667	446	6	,	,	PUNCT
aijbe-667	446	7	m.	m.	NOUN
aijbe-667	446	8	,	,	PUNCT
aijbe-667	446	9	&	&	CCONJ
aijbe-667	446	10	othaman	othaman	PROPN
aijbe-667	446	11	,	,	PUNCT
aijbe-667	446	12	s.	s.	PROPN
aijbe-667	446	13	n.(2012	n.(2012	PROPN
aijbe-667	446	14	)	)	PUNCT
aijbe-667	446	15	.	.	PUNCT
aijbe-667	447	1	interrelation	interrelation	NOUN
aijbe-667	447	2	between	between	ADP
aijbe-667	447	3	e	e	NOUN
aijbe-667	447	4	-	-	NOUN
aijbe-667	447	5	service	service	ADJ
aijbe-667	447	6	quality	quality	NOUN
aijbe-667	447	7	and	and	CCONJ
aijbe-667	447	8	e	e	NOUN
aijbe-667	447	9	-	-	NOUN
aijbe-667	447	10	satisfaction	satisfaction	NOUN
aijbe-667	447	11	and	and	CCONJ
aijbe-667	447	12	loyalty	loyalty	NOUN
aijbe-667	447	13	.	.	PUNCT
aijbe-667	448	1	european	european	ADJ
aijbe-667	448	2	journal	journal	PROPN
aijbe-667	448	3	of	of	ADP
aijbe-667	448	4	business	business	NOUN
aijbe-667	448	5	and	and	CCONJ
aijbe-667	448	6	management	management	NOUN
aijbe-667	448	7	,	,	PUNCT
aijbe-667	448	8	4(9	4(9	NUM
aijbe-667	448	9	)	)	PUNCT
aijbe-667	448	10	,	,	PUNCT
aijbe-667	448	11	75	75	NUM
aijbe-667	448	12	-	-	SYM
aijbe-667	448	13	85	85	NUM
aijbe-667	448	14	.	.	PUNCT
aijbe-667	449	1	botha	botha	PROPN
aijbe-667	449	2	,	,	PUNCT
aijbe-667	449	3	j.	j.	PROPN
aijbe-667	449	4	,	,	PUNCT
aijbe-667	449	5	bothma	bothma	NOUN
aijbe-667	449	6	,	,	PUNCT
aijbe-667	449	7	c.	c.	PROPN
aijbe-667	449	8	,	,	PUNCT
aijbe-667	449	9	&	&	CCONJ
aijbe-667	449	10	geldenhuys	geldenhuy	NOUN
aijbe-667	449	11	,	,	PUNCT
aijbe-667	449	12	p.	p.	NOUN
aijbe-667	449	13	(	(	PUNCT
aijbe-667	449	14	2008	2008	NUM
aijbe-667	449	15	)	)	PUNCT
aijbe-667	449	16	.	.	PUNCT
aijbe-667	450	1	managing	manage	VERB
aijbe-667	450	2	e	e	PROPN
aijbe-667	450	3	-	-	NOUN
aijbe-667	450	4	commerce	commerce	NOUN
aijbe-667	450	5	in	in	ADP
aijbe-667	450	6	business	business	NOUN
aijbe-667	450	7	.	.	PUNCT
aijbe-667	451	1	cape	cape	NOUN
aijbe-667	451	2	town	town	NOUN
aijbe-667	451	3	:	:	PUNCT
aijbe-667	451	4	juta	juta	PROPN
aijbe-667	451	5	and	and	CCONJ
aijbe-667	451	6	company	company	PROPN
aijbe-667	451	7	ltd	ltd	PROPN
aijbe-667	451	8	.	.	PROPN
aijbe-667	451	9	businessday	businessday	PROPN
aijbe-667	451	10	(	(	PUNCT
aijbe-667	451	11	2023	2023	NUM
aijbe-667	451	12	)	)	PUNCT
aijbe-667	451	13	.	.	PUNCT
aijbe-667	452	1	how	how	SCONJ
aijbe-667	452	2	e	e	X
aijbe-667	452	3	-	-	NOUN
aijbe-667	452	4	commerce	commerce	NOUN
aijbe-667	452	5	increases	increase	NOUN
aijbe-667	452	6	shift	shift	VERB
aijbe-667	452	7	in	in	ADP
aijbe-667	452	8	consumer	consumer	NOUN
aijbe-667	452	9	behavior	behavior	NOUN
aijbe-667	452	10	.	.	PUNCT
aijbe-667	453	1	retrieved	retrieve	VERB
aijbe-667	453	2	from	from	ADP
aijbe-667	453	3	https://businessday.ng/news/article/how-e-commerce-increases-shift-in-consumer-behaviour/	https://businessday.ng/news/article/how-e-commerce-increases-shift-in-consumer-behaviour/	PROPN
aijbe-667	453	4	https://doi.org/10.24136/oc.2020.003	https://doi.org/10.24136/oc.2020.003	PROPN
aijbe-667	453	5	https://doi.org/10.24136/oc.2020.003	https://doi.org/10.24136/oc.2020.003	PROPN
aijbe-667	454	1	https://doi.org/10.24136/oc.2020.003	https://doi.org/10.24136/oc.2020.003	PROPN
aijbe-667	455	1	https://doi.org/10.1108/17566690910945859	https://doi.org/10.1108/17566690910945859	PROPN
aijbe-667	456	1	https://doi.org/10.1108/17566690910945859	https://doi.org/10.1108/17566690910945859	PROPN
aijbe-667	456	2	aniefiok	aniefiok	PROPN
aijbe-667	456	3	okon	okon	PROPN
aijbe-667	456	4	akpan	akpan	PROPN
aijbe-667	456	5	and	and	CCONJ
aijbe-667	456	6	aniebiet	aniebiet	PROPN
aijbe-667	456	7	etuk	etuk	NOUN
aijbe-667	456	8	(	(	PUNCT
aijbe-667	456	9	2024	2024	NUM
aijbe-667	456	10	)	)	PUNCT
aijbe-667	456	11	18	18	NUM
aijbe-667	456	12	american	american	ADJ
aijbe-667	456	13	interdisciplinary	interdisciplinary	ADJ
aijbe-667	456	14	journal	journal	NOUN
aijbe-667	456	15	of	of	ADP
aijbe-667	456	16	business	business	NOUN
aijbe-667	456	17	and	and	CCONJ
aijbe-667	456	18	economics	economic	NOUN
aijbe-667	456	19	|	|	ADV
aijbe-667	456	20	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	456	21	chang	chang	PROPN
aijbe-667	456	22	,	,	PUNCT
aijbe-667	456	23	h.	h.	PROPN
aijbe-667	456	24	&	&	CCONJ
aijbe-667	456	25	wang	wang	PROPN
aijbe-667	456	26	,	,	PUNCT
aijbe-667	456	27	h.	h.	PROPN
aijbe-667	456	28	(	(	PUNCT
aijbe-667	456	29	2011	2011	NUM
aijbe-667	456	30	)	)	PUNCT
aijbe-667	456	31	.	.	PUNCT
aijbe-667	457	1	the	the	DET
aijbe-667	457	2	moderating	moderate	VERB
aijbe-667	457	3	effect	effect	NOUN
aijbe-667	457	4	of	of	ADP
aijbe-667	457	5	customer	customer	NOUN
aijbe-667	457	6	perceived	perceive	VERB
aijbe-667	457	7	value	value	NOUN
aijbe-667	457	8	on	on	ADP
aijbe-667	457	9	online	online	ADJ
aijbe-667	457	10	shopping	shopping	NOUN
aijbe-667	457	11	behavior	behavior	NOUN
aijbe-667	457	12	.	.	PUNCT
aijbe-667	458	1	online	online	PROPN
aijbe-667	458	2	inf	inf	PROPN
aijbe-667	458	3	.	.	PUNCT
aijbe-667	459	1	rev	rev	PROPN
aijbe-667	459	2	.	.	PROPN
aijbe-667	459	3	35	35	NUM
aijbe-667	459	4	(	(	PUNCT
aijbe-667	459	5	3	3	NUM
aijbe-667	459	6	)	)	PUNCT
aijbe-667	459	7	,	,	PUNCT
aijbe-667	459	8	333	333	NUM
aijbe-667	459	9	-	-	SYM
aijbe-667	459	10	359	359	NUM
aijbe-667	459	11	.	.	PUNCT
aijbe-667	460	1	cochran	cochran	PROPN
aijbe-667	460	2	,	,	PUNCT
aijbe-667	460	3	w.g	w.g	PROPN
aijbe-667	460	4	.	.	PROPN
aijbe-667	460	5	(	(	PUNCT
aijbe-667	460	6	1963	1963	NUM
aijbe-667	460	7	)	)	PUNCT
aijbe-667	460	8	.	.	PUNCT
aijbe-667	461	1	sampling	sample	VERB
aijbe-667	461	2	techniques	technique	NOUN
aijbe-667	461	3	(	(	PUNCT
aijbe-667	461	4	2nd	2nd	ADJ
aijbe-667	461	5	ed	ed	NOUN
aijbe-667	461	6	.	.	PUNCT
aijbe-667	461	7	)	)	PUNCT
aijbe-667	461	8	.	.	PUNCT
aijbe-667	462	1	new	new	PROPN
aijbe-667	462	2	york	york	PROPN
aijbe-667	462	3	:	:	PUNCT
aijbe-667	462	4	john	john	PROPN
aijbe-667	462	5	willey	willey	PROPN
aijbe-667	462	6	and	and	CCONJ
aijbe-667	462	7	sons	son	NOUN
aijbe-667	462	8	,	,	PUNCT
aijbe-667	462	9	inc	inc	PROPN
aijbe-667	462	10	cox	cox	PROPN
aijbe-667	462	11	,	,	PUNCT
aijbe-667	462	12	j.	j.	PROPN
aijbe-667	462	13	&	&	CCONJ
aijbe-667	462	14	dale	dale	PROPN
aijbe-667	462	15	,	,	PUNCT
aijbe-667	462	16	b.	b.	PROPN
aijbe-667	462	17	g.	g.	PROPN
aijbe-667	462	18	(	(	PUNCT
aijbe-667	462	19	2001	2001	NUM
aijbe-667	462	20	)	)	PUNCT
aijbe-667	462	21	.	.	PUNCT
aijbe-667	463	1	service	service	NOUN
aijbe-667	463	2	quality	quality	NOUN
aijbe-667	463	3	and	and	CCONJ
aijbe-667	463	4	e	e	NOUN
aijbe-667	463	5	-	-	NOUN
aijbe-667	463	6	commerce	commerce	NOUN
aijbe-667	463	7	:	:	PUNCT
aijbe-667	463	8	an	an	DET
aijbe-667	463	9	exploratory	exploratory	ADJ
aijbe-667	463	10	analysis	analysis	NOUN
aijbe-667	463	11	.	.	PUNCT
aijbe-667	464	1	managing	manage	VERB
aijbe-667	464	2	service	service	NOUN
aijbe-667	464	3	quality	quality	NOUN
aijbe-667	464	4	,	,	PUNCT
aijbe-667	464	5	11(2	11(2	NUM
aijbe-667	464	6	)	)	PUNCT
aijbe-667	464	7	,	,	PUNCT
aijbe-667	464	8	121	121	NUM
aijbe-667	464	9	-	-	SYM
aijbe-667	464	10	131	131	NUM
aijbe-667	464	11	.	.	PUNCT
aijbe-667	464	12	cronin	cronin	PROPN
aijbe-667	464	13	,	,	PUNCT
aijbe-667	464	14	j.	j.	PROPN
aijbe-667	464	15	j.	j.	PROPN
aijbe-667	464	16	&	&	CCONJ
aijbe-667	464	17	taylor	taylor	PROPN
aijbe-667	464	18	,	,	PUNCT
aijbe-667	464	19	s.	s.	PROPN
aijbe-667	464	20	a.	a.	PROPN
aijbe-667	464	21	(	(	PUNCT
aijbe-667	464	22	1992	1992	NUM
aijbe-667	464	23	)	)	PUNCT
aijbe-667	464	24	.	.	PUNCT
aijbe-667	465	1	measuring	measure	VERB
aijbe-667	465	2	service	service	NOUN
aijbe-667	465	3	quality	quality	NOUN
aijbe-667	465	4	:	:	PUNCT
aijbe-667	465	5	a	a	DET
aijbe-667	465	6	reexamination	reexamination	NOUN
aijbe-667	465	7	and	and	CCONJ
aijbe-667	465	8	extension	extension	NOUN
aijbe-667	465	9	.	.	PUNCT
aijbe-667	466	1	journal	journal	NOUN
aijbe-667	466	2	of	of	ADP
aijbe-667	466	3	marketing	marketing	NOUN
aijbe-667	466	4	,	,	PUNCT
aijbe-667	466	5	56(3	56(3	NUM
aijbe-667	466	6	)	)	PUNCT
aijbe-667	466	7	,	,	PUNCT
aijbe-667	466	8	55	55	NUM
aijbe-667	466	9	-	-	SYM
aijbe-667	466	10	68	68	NUM
aijbe-667	466	11	.	.	PUNCT
aijbe-667	467	1	dabholkar	dabholkar	NOUN
aijbe-667	467	2	,	,	PUNCT
aijbe-667	467	3	p.	p.	NOUN
aijbe-667	467	4	a.	a.	PROPN
aijbe-667	467	5	,	,	PUNCT
aijbe-667	467	6	thorpe	thorpe	PROPN
aijbe-667	467	7	,	,	PUNCT
aijbe-667	467	8	d.	d.	PROPN
aijbe-667	467	9	i.	i.	PROPN
aijbe-667	467	10	&	&	CCONJ
aijbe-667	467	11	rentz	rentz	PROPN
aijbe-667	467	12	,	,	PUNCT
aijbe-667	467	13	j.	j.	PROPN
aijbe-667	467	14	o.	o.	PROPN
aijbe-667	467	15	(	(	PUNCT
aijbe-667	467	16	1996	1996	NUM
aijbe-667	467	17	)	)	PUNCT
aijbe-667	467	18	.	.	PUNCT
aijbe-667	468	1	a	a	DET
aijbe-667	468	2	measure	measure	NOUN
aijbe-667	468	3	of	of	ADP
aijbe-667	468	4	service	service	NOUN
aijbe-667	468	5	quality	quality	NOUN
aijbe-667	468	6	for	for	ADP
aijbe-667	468	7	retail	retail	ADJ
aijbe-667	468	8	stores	store	NOUN
aijbe-667	468	9	:	:	PUNCT
aijbe-667	468	10	scale	scale	NOUN
aijbe-667	468	11	development	development	NOUN
aijbe-667	468	12	and	and	CCONJ
aijbe-667	468	13	validation	validation	NOUN
aijbe-667	468	14	.	.	PUNCT
aijbe-667	469	1	journal	journal	NOUN
aijbe-667	469	2	of	of	ADP
aijbe-667	469	3	the	the	DET
aijbe-667	469	4	academy	academy	NOUN
aijbe-667	469	5	of	of	ADP
aijbe-667	469	6	marketing	marketing	NOUN
aijbe-667	469	7	science	science	NOUN
aijbe-667	469	8	,	,	PUNCT
aijbe-667	469	9	24(1	24(1	NUM
aijbe-667	469	10	)	)	PUNCT
aijbe-667	469	11	,	,	PUNCT
aijbe-667	469	12	3	3	NUM
aijbe-667	469	13	-	-	SYM
aijbe-667	469	14	16	16	NUM
aijbe-667	469	15	.	.	PUNCT
aijbe-667	470	1	ecommercedb	ecommercedb	NOUN
aijbe-667	470	2	(	(	PUNCT
aijbe-667	470	3	2022	2022	NUM
aijbe-667	470	4	)	)	PUNCT
aijbe-667	470	5	.	.	PUNCT
aijbe-667	471	1	e	e	X
aijbe-667	471	2	-	-	NOUN
aijbe-667	471	3	commerce	commerce	NOUN
aijbe-667	471	4	market	market	NOUN
aijbe-667	471	5	in	in	ADP
aijbe-667	471	6	nigeria	nigeria	PROPN
aijbe-667	471	7	.	.	PUNCT
aijbe-667	472	1	retrieved	retrieve	VERB
aijbe-667	472	2	from	from	ADP
aijbe-667	472	3	https://ecommercedb.com/markets/ng/all	https://ecommercedb.com/markets/ng/all	NOUN
aijbe-667	472	4	ejigu	ejigu	ADJ
aijbe-667	472	5	,	,	PUNCT
aijbe-667	472	6	s.	s.	PROPN
aijbe-667	472	7	n.	n.	PROPN
aijbe-667	472	8	(	(	PUNCT
aijbe-667	472	9	2016	2016	NUM
aijbe-667	472	10	)	)	PUNCT
aijbe-667	472	11	.	.	PUNCT
aijbe-667	473	1	e	e	X
aijbe-667	473	2	-	-	ADJ
aijbe-667	473	3	banking	banking	ADJ
aijbe-667	473	4	service	service	NOUN
aijbe-667	473	5	quality	quality	NOUN
aijbe-667	473	6	and	and	CCONJ
aijbe-667	473	7	its	its	PRON
aijbe-667	473	8	impact	impact	NOUN
aijbe-667	473	9	on	on	ADP
aijbe-667	473	10	customer	customer	NOUN
aijbe-667	473	11	satisfaction	satisfaction	NOUN
aijbe-667	473	12	in	in	ADP
aijbe-667	473	13	state	state	NOUN
aijbe-667	473	14	owned	own	VERB
aijbe-667	473	15	banks	bank	NOUN
aijbe-667	473	16	in	in	ADP
aijbe-667	473	17	east	east	ADJ
aijbe-667	473	18	gojjam	gojjam	NOUN
aijbe-667	473	19	zone	zone	NOUN
aijbe-667	473	20	;	;	PUNCT
aijbe-667	473	21	ethiopia	ethiopia	PROPN
aijbe-667	473	22	.	.	PUNCT
aijbe-667	474	1	global	global	ADJ
aijbe-667	474	2	journal	journal	PROPN
aijbe-667	474	3	of	of	ADP
aijbe-667	474	4	management	management	NOUN
aijbe-667	474	5	and	and	CCONJ
aijbe-667	474	6	business	business	NOUN
aijbe-667	474	7	research	research	NOUN
aijbe-667	474	8	,	,	PUNCT
aijbe-667	474	9	16(18	16(18	PROPN
aijbe-667	474	10	)	)	PUNCT
aijbe-667	474	11	,	,	PUNCT
aijbe-667	474	12	24	24	NUM
aijbe-667	474	13	-	-	SYM
aijbe-667	474	14	35	35	NUM
aijbe-667	474	15	.	.	PUNCT
aijbe-667	475	1	etuk	etuk	PROPN
aijbe-667	475	2	,	,	PUNCT
aijbe-667	475	3	a.	a.	PROPN
aijbe-667	475	4	,	,	PUNCT
aijbe-667	475	5	awah	awah	PROPN
aijbe-667	475	6	,	,	PUNCT
aijbe-667	475	7	a.	a.	PROPN
aijbe-667	475	8	e.	e.	PROPN
aijbe-667	475	9	,	,	PUNCT
aijbe-667	475	10	&	&	CCONJ
aijbe-667	475	11	akpan	akpan	PROPN
aijbe-667	475	12	,	,	PUNCT
aijbe-667	475	13	a.	a.	NOUN
aijbe-667	475	14	o.	o.	NOUN
aijbe-667	475	15	(	(	PUNCT
aijbe-667	475	16	2024	2024	NUM
aijbe-667	475	17	)	)	PUNCT
aijbe-667	475	18	.	.	PUNCT
aijbe-667	476	1	physical	physical	ADJ
aijbe-667	476	2	ambience	ambience	PROPN
aijbe-667	476	3	and	and	CCONJ
aijbe-667	476	4	customer	customer	NOUN
aijbe-667	476	5	behavior	behavior	NOUN
aijbe-667	476	6	in	in	ADP
aijbe-667	476	7	selected	select	VERB
aijbe-667	476	8	microfinance	microfinance	NOUN
aijbe-667	476	9	banks	bank	NOUN
aijbe-667	476	10	in	in	ADP
aijbe-667	476	11	uyo	uyo	PROPN
aijbe-667	476	12	metropolis	metropolis	PROPN
aijbe-667	476	13	,	,	PUNCT
aijbe-667	476	14	akwa	akwa	ADJ
aijbe-667	476	15	ibom	ibom	ADJ
aijbe-667	476	16	state	state	NOUN
aijbe-667	476	17	.	.	PUNCT
aijbe-667	477	1	top	top	ADJ
aijbe-667	477	2	american	american	PROPN
aijbe-667	477	3	journal	journal	PROPN
aijbe-667	477	4	of	of	ADP
aijbe-667	477	5	marketing	marketing	NOUN
aijbe-667	477	6	and	and	CCONJ
aijbe-667	477	7	management	management	NOUN
aijbe-667	477	8	,	,	PUNCT
aijbe-667	477	9	9(1),124	9(1),124	NUM
aijbe-667	477	10	etuk	etuk	NOUN
aijbe-667	477	11	,	,	PUNCT
aijbe-667	477	12	a.	a.	NOUN
aijbe-667	477	13	,	,	PUNCT
aijbe-667	477	14	akpan	akpan	PROPN
aijbe-667	477	15	,	,	PUNCT
aijbe-667	477	16	a.	a.	NOUN
aijbe-667	477	17	o.	o.	PROPN
aijbe-667	477	18	,	,	PUNCT
aijbe-667	477	19	&	&	CCONJ
aijbe-667	477	20	awah	awah	PROPN
aijbe-667	477	21	,	,	PUNCT
aijbe-667	477	22	a.e	a.e	PROPN
aijbe-667	477	23	.	.	PROPN
aijbe-667	477	24	(	(	PUNCT
aijbe-667	477	25	2023	2023	NUM
aijbe-667	477	26	)	)	PUNCT
aijbe-667	477	27	.	.	PUNCT
aijbe-667	478	1	electronic	electronic	ADJ
aijbe-667	478	2	banking	banking	NOUN
aijbe-667	478	3	and	and	CCONJ
aijbe-667	478	4	marketing	marketing	NOUN
aijbe-667	478	5	performance	performance	NOUN
aijbe-667	478	6	of	of	ADP
aijbe-667	478	7	deposit	deposit	NOUN
aijbe-667	478	8	money	money	NOUN
aijbe-667	478	9	banks	bank	NOUN
aijbe-667	478	10	in	in	ADP
aijbe-667	478	11	uyo	uyo	NOUN
aijbe-667	478	12	,	,	PUNCT
aijbe-667	478	13	akwa	akwa	ADJ
aijbe-667	478	14	ibom	ibom	ADJ
aijbe-667	478	15	state	state	NOUN
aijbe-667	478	16	.	.	PUNCT
aijbe-667	479	1	american	american	ADJ
aijbe-667	479	2	interdisciplinary	interdisciplinary	PROPN
aijbe-667	479	3	journal	journal	NOUN
aijbe-667	479	4	of	of	ADP
aijbe-667	479	5	business	business	NOUN
aijbe-667	479	6	and	and	CCONJ
aijbe-667	479	7	economics	economic	NOUN
aijbe-667	479	8	(	(	PUNCT
aijbe-667	479	9	aijbe	aijbe	NOUN
aijbe-667	479	10	)	)	PUNCT
aijbe-667	479	11	,	,	PUNCT
aijbe-667	479	12	10(3	10(3	NUM
aijbe-667	479	13	)	)	PUNCT
aijbe-667	479	14	,	,	PUNCT
aijbe-667	479	15	23	23	NUM
aijbe-667	479	16	-	-	SYM
aijbe-667	479	17	42	42	NUM
aijbe-667	479	18	.	.	PUNCT
aijbe-667	480	1	https;//doi.org/10.5281	https;//doi.org/10.5281	PROPN
aijbe-667	480	2	/	/	SYM
aijbe-667	480	3	zenodo.8346738	zenodo.8346738	PROPN
aijbe-667	480	4	etuk	etuk	NOUN
aijbe-667	480	5	,	,	PUNCT
aijbe-667	480	6	a.	a.	NOUN
aijbe-667	480	7	,	,	PUNCT
aijbe-667	480	8	akpan	akpan	PROPN
aijbe-667	480	9	,	,	PUNCT
aijbe-667	480	10	a.o	a.o	PROPN
aijbe-667	480	11	.	.	PROPN
aijbe-667	480	12	and	and	CCONJ
aijbe-667	480	13	awah	awah	PROPN
aijbe-667	480	14	,	,	PUNCT
aijbe-667	480	15	a.e	a.e	PROPN
aijbe-667	480	16	.	.	PROPN
aijbe-667	480	17	(	(	PUNCT
aijbe-667	480	18	2022	2022	NUM
aijbe-667	480	19	)	)	PUNCT
aijbe-667	480	20	.	.	PUNCT
aijbe-667	481	1	factors	factor	NOUN
aijbe-667	481	2	influencing	influence	VERB
aijbe-667	481	3	adoption	adoption	NOUN
aijbe-667	481	4	of	of	ADP
aijbe-667	481	5	mobile	mobile	ADJ
aijbe-667	481	6	apps	app	NOUN
aijbe-667	481	7	among	among	ADP
aijbe-667	481	8	young	young	ADJ
aijbe-667	481	9	people	people	NOUN
aijbe-667	481	10	in	in	ADP
aijbe-667	481	11	nigeria	nigeria	PROPN
aijbe-667	481	12	.	.	PUNCT
aijbe-667	482	1	a	a	DET
aijbe-667	482	2	study	study	NOUN
aijbe-667	482	3	of	of	ADP
aijbe-667	482	4	university	university	NOUN
aijbe-667	482	5	of	of	ADP
aijbe-667	482	6	uyo	uyo	PROPN
aijbe-667	482	7	students	student	NOUN
aijbe-667	482	8	.	.	PUNCT
aijbe-667	483	1	european	european	ADJ
aijbe-667	483	2	journal	journal	PROPN
aijbe-667	483	3	of	of	ADP
aijbe-667	483	4	business	business	NOUN
aijbe-667	483	5	and	and	CCONJ
aijbe-667	483	6	management	management	NOUN
aijbe-667	483	7	,	,	PUNCT
aijbe-667	483	8	14(3	14(3	NUM
aijbe-667	483	9	)	)	PUNCT
aijbe-667	483	10	,	,	PUNCT
aijbe-667	483	11	65	65	NUM
aijbe-667	483	12	-	-	SYM
aijbe-667	483	13	73	73	NUM
aijbe-667	483	14	.	.	PUNCT
aijbe-667	484	1	etuk	etuk	PROPN
aijbe-667	484	2	,	,	PUNCT
aijbe-667	484	3	a.	a.	PROPN
aijbe-667	484	4	,	,	PUNCT
aijbe-667	484	5	anyadighibe	anyadighibe	ADV
aijbe-667	484	6	,	,	PUNCT
aijbe-667	484	7	j.	j.	PROPN
aijbe-667	484	8	a.	a.	PROPN
aijbe-667	484	9	,	,	PUNCT
aijbe-667	484	10	amadi	amadi	NOUN
aijbe-667	484	11	,	,	PUNCT
aijbe-667	484	12	c.	c.	PROPN
aijbe-667	484	13	and	and	CCONJ
aijbe-667	484	14	james	james	PROPN
aijbe-667	484	15	,	,	PUNCT
aijbe-667	484	16	e.	e.	PROPN
aijbe-667	484	17	e.	e.	PROPN
aijbe-667	484	18	(	(	PUNCT
aijbe-667	484	19	2022	2022	NUM
aijbe-667	484	20	)	)	PUNCT
aijbe-667	484	21	.	.	PUNCT
aijbe-667	485	1	service	service	NOUN
aijbe-667	485	2	quality	quality	NOUN
aijbe-667	485	3	delivery	delivery	NOUN
aijbe-667	485	4	and	and	CCONJ
aijbe-667	485	5	consumers	consumer	NOUN
aijbe-667	485	6	’	'	PUNCT
aijbe-667	485	7	choice	choice	NOUN
aijbe-667	485	8	of	of	ADP
aijbe-667	485	9	fast	fast	ADJ
aijbe-667	485	10	-	-	PUNCT
aijbe-667	485	11	food	food	NOUN
aijbe-667	485	12	outlets	outlet	NOUN
aijbe-667	485	13	.	.	PUNCT
aijbe-667	486	1	international	international	ADJ
aijbe-667	486	2	research	research	PROPN
aijbe-667	486	3	journal	journal	PROPN
aijbe-667	486	4	of	of	ADP
aijbe-667	486	5	management	management	NOUN
aijbe-667	486	6	,	,	PUNCT
aijbe-667	486	7	it	it	PRON
aijbe-667	486	8	&	&	CCONJ
aijbe-667	486	9	social	social	ADJ
aijbe-667	486	10	sciences	sciences	PROPN
aijbe-667	486	11	.	.	PUNCT
aijbe-667	487	1	issn	issn	PROPN
aijbe-667	487	2	:	:	PUNCT
aijbe-667	487	3	2395	2395	NUM
aijbe-667	487	4	-	-	SYM
aijbe-667	487	5	7492	7492	NUM
aijbe-667	487	6	https://doi.org/10.21744/irjmis.v9n2.2038	https://doi.org/10.21744/irjmis.v9n2.2038	NOUN
aijbe-667	487	7	.	.	PUNCT
aijbe-667	488	1	etuk	etuk	PROPN
aijbe-667	488	2	a.	a.	PROPN
aijbe-667	488	3	,	,	PUNCT
aijbe-667	488	4	anyadighibe	anyadighibe	ADV
aijbe-667	488	5	,	,	PUNCT
aijbe-667	488	6	j.a	j.a	PROPN
aijbe-667	488	7	.	.	PROPN
aijbe-667	488	8	,	,	PUNCT
aijbe-667	488	9	james	james	PROPN
aijbe-667	488	10	,	,	PUNCT
aijbe-667	488	11	e.e	e.e	PROPN
aijbe-667	488	12	.	.	PROPN
aijbe-667	488	13	,	,	PUNCT
aijbe-667	488	14	&	&	CCONJ
aijbe-667	488	15	ulo	ulo	PROPN
aijbe-667	488	16	a.i	a.i	PROPN
aijbe-667	488	17	.	.	PROPN
aijbe-667	488	18	(	(	PUNCT
aijbe-667	488	19	2022	2022	NUM
aijbe-667	488	20	)	)	PUNCT
aijbe-667	488	21	,	,	PUNCT
aijbe-667	488	22	marketing	marketing	NOUN
aijbe-667	488	23	mix	mix	NOUN
aijbe-667	488	24	and	and	CCONJ
aijbe-667	488	25	subscribers	subscriber	NOUN
aijbe-667	488	26	'	'	PART
aijbe-667	488	27	satisfaction	satisfaction	NOUN
aijbe-667	488	28	in	in	ADP
aijbe-667	488	29	the	the	DET
aijbe-667	488	30	telecommunications	telecommunications	NOUN
aijbe-667	488	31	industry	industry	NOUN
aijbe-667	488	32	.	.	PUNCT
aijbe-667	489	1	journal	journal	PROPN
aijbe-667	489	2	of	of	ADP
aijbe-667	489	3	advanced	advanced	ADJ
aijbe-667	489	4	research	research	NOUN
aijbe-667	489	5	and	and	CCONJ
aijbe-667	489	6	multidisciplinary	multidisciplinary	ADJ
aijbe-667	489	7	studies	study	NOUN
aijbe-667	489	8	2(1	2(1	NUM
aijbe-667	489	9	)	)	PUNCT
aijbe-667	489	10	,	,	PUNCT
aijbe-667	489	11	29	29	NUM
aijbe-667	489	12	-	-	SYM
aijbe-667	489	13	41	41	NUM
aijbe-667	489	14	.	.	PUNCT
aijbe-667	490	1	doi	doi	NOUN
aijbe-667	490	2	:	:	PUNCT
aijbe-667	490	3	10.52589	10.52589	NUM
aijbe-667	490	4	/	/	SYM
aijbe-667	490	5	jarmsdpu9yw9n	jarmsdpu9yw9n	PROPN
aijbe-667	490	6	.	.	PUNCT
aijbe-667	491	1	etuk	etuk	PROPN
aijbe-667	491	2	,	,	PUNCT
aijbe-667	491	3	a.	a.	NOUN
aijbe-667	491	4	,	,	PUNCT
aijbe-667	491	5	awah	awah	PROPN
aijbe-667	491	6	,	,	PUNCT
aijbe-667	491	7	a.e	a.e	PROPN
aijbe-667	491	8	.	.	PROPN
aijbe-667	491	9	&	&	CCONJ
aijbe-667	491	10	akpan	akpan	PROPN
aijbe-667	491	11	,	,	PUNCT
aijbe-667	491	12	a.o	a.o	PROPN
aijbe-667	491	13	.	.	PROPN
aijbe-667	491	14	(	(	PUNCT
aijbe-667	491	15	2022	2022	NUM
aijbe-667	491	16	)	)	PUNCT
aijbe-667	491	17	.	.	PUNCT
aijbe-667	492	1	e	e	X
aijbe-667	492	2	-	-	NOUN
aijbe-667	492	3	marketing	marketing	ADJ
aijbe-667	492	4	and	and	CCONJ
aijbe-667	492	5	savings	saving	NOUN
aijbe-667	492	6	mobilization	mobilization	NOUN
aijbe-667	492	7	drive	drive	NOUN
aijbe-667	492	8	of	of	ADP
aijbe-667	492	9	selected	select	VERB
aijbe-667	492	10	microfinance	microfinance	NOUN
aijbe-667	492	11	banks	bank	NOUN
aijbe-667	492	12	in	in	ADP
aijbe-667	492	13	uyo	uyo	PROPN
aijbe-667	492	14	metropolis	metropolis	PROPN
aijbe-667	492	15	,	,	PUNCT
aijbe-667	492	16	akwa	akwa	ADJ
aijbe-667	492	17	ibom	ibom	ADJ
aijbe-667	492	18	state	state	NOUN
aijbe-667	492	19	.	.	PUNCT
aijbe-667	493	1	international	international	ADJ
aijbe-667	493	2	journal	journal	PROPN
aijbe-667	493	3	of	of	ADP
aijbe-667	493	4	business	business	NOUN
aijbe-667	493	5	,	,	PUNCT
aijbe-667	493	6	marketing	marketing	NOUN
aijbe-667	493	7	and	and	CCONJ
aijbe-667	493	8	management	management	NOUN
aijbe-667	493	9	,	,	PUNCT
aijbe-667	493	10	7(3	7(3	NUM
aijbe-667	493	11	)	)	PUNCT
aijbe-667	493	12	etuk	etuk	PROPN
aijbe-667	493	13	,	,	PUNCT
aijbe-667	493	14	a.	a.	PROPN
aijbe-667	493	15	&	&	CCONJ
aijbe-667	493	16	emenyi	emenyi	PROPN
aijbe-667	493	17	e.	e.	PROPN
aijbe-667	493	18	o.	o.	PROPN
aijbe-667	493	19	(	(	PUNCT
aijbe-667	493	20	2022	2022	NUM
aijbe-667	493	21	)	)	PUNCT
aijbe-667	493	22	.	.	PUNCT
aijbe-667	494	1	advertising	advertising	NOUN
aijbe-667	494	2	and	and	CCONJ
aijbe-667	494	3	profitability	profitability	NOUN
aijbe-667	494	4	:	:	PUNCT
aijbe-667	494	5	evidence	evidence	NOUN
aijbe-667	494	6	from	from	ADP
aijbe-667	494	7	selected	select	VERB
aijbe-667	494	8	https://doi.org/10.1108/09604520110387257	https://doi.org/10.1108/09604520110387257	NOUN
aijbe-667	494	9	https://doi.org/10.1108/09604520110387257	https://doi.org/10.1108/09604520110387257	NOUN
aijbe-667	495	1	https://doi.org/10.1177%2f002224299205600304	https://doi.org/10.1177%2f002224299205600304	NOUN
aijbe-667	496	1	https://doi.org/10.1177%2f002224299205600304	https://doi.org/10.1177%2f002224299205600304	INTJ
aijbe-667	497	1	https://doi.org/10.1177%2f009207039602400101	https://doi.org/10.1177%2f009207039602400101	INTJ
aijbe-667	498	1	https://doi.org/10.1177%2f009207039602400101	https://doi.org/10.1177%2f009207039602400101	PROPN
aijbe-667	498	2	https://doi.org/10.21744/irjmis.v9n2.2038	https://doi.org/10.21744/irjmis.v9n2.2038	PROPN
aijbe-667	498	3	aniefiok	aniefiok	NOUN
aijbe-667	498	4	okon	okon	PROPN
aijbe-667	498	5	akpan	akpan	PROPN
aijbe-667	498	6	and	and	CCONJ
aijbe-667	498	7	aniebiet	aniebiet	PROPN
aijbe-667	498	8	etuk	etuk	NOUN
aijbe-667	498	9	(	(	PUNCT
aijbe-667	498	10	2024	2024	NUM
aijbe-667	498	11	)	)	PUNCT
aijbe-667	498	12	19	19	NUM
aijbe-667	498	13	american	american	ADJ
aijbe-667	498	14	interdisciplinary	interdisciplinary	ADJ
aijbe-667	498	15	journal	journal	NOUN
aijbe-667	498	16	of	of	ADP
aijbe-667	498	17	business	business	NOUN
aijbe-667	498	18	and	and	CCONJ
aijbe-667	498	19	economics	economic	NOUN
aijbe-667	498	20	|	|	ADV
aijbe-667	498	21	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	498	22	smes	sme	NOUN
aijbe-667	498	23	in	in	ADP
aijbe-667	498	24	uyo	uyo	PROPN
aijbe-667	498	25	.	.	PUNCT
aijbe-667	499	1	british	british	PROPN
aijbe-667	499	2	journal	journal	PROPN
aijbe-667	499	3	of	of	ADP
aijbe-667	499	4	marketing	marketing	NOUN
aijbe-667	499	5	studies	study	NOUN
aijbe-667	499	6	vol	vol	NOUN
aijbe-667	499	7	.	.	PROPN
aijbe-667	499	8	10	10	NUM
aijbe-667	499	9	,	,	PUNCT
aijbe-667	499	10	issue	issue	NOUN
aijbe-667	499	11	2	2	NUM
aijbe-667	499	12	,	,	PUNCT
aijbe-667	499	13	pp.1	pp.1	NOUN
aijbe-667	499	14	-	-	PUNCT
aijbe-667	499	15	12	12	NUM
aijbe-667	499	16	,	,	PUNCT
aijbe-667	499	17	2022	2022	NUM
aijbe-667	499	18	print	print	NOUN
aijbe-667	499	19	issn	issn	PROPN
aijbe-667	499	20	:	:	PUNCT
aijbe-667	499	21	2053	2053	NUM
aijbe-667	499	22	-	-	PUNCT
aijbe-667	499	23	4043(print	4043(print	NUM
aijbe-667	499	24	)	)	PUNCT
aijbe-667	499	25	,	,	PUNCT
aijbe-667	499	26	online	online	PROPN
aijbe-667	499	27	issn	issn	PROPN
aijbe-667	499	28	:	:	PUNCT
aijbe-667	499	29	2053	2053	NUM
aijbe-667	499	30	-	-	SYM
aijbe-667	499	31	4051(online	4051(online	NUM
aijbe-667	499	32	)	)	PUNCT
aijbe-667	499	33	1	1	NUM
aijbe-667	499	34	@ecrtd	@ecrtd	PROPN
aijbe-667	499	35	-	-	PUNCT
aijbe-667	499	36	uk	uk	PROPN
aijbe-667	499	37	https://www.eajournals.org/	https://www.eajournals.org/	PROPN
aijbe-667	499	38	etuk	etuk	PROPN
aijbe-667	499	39	,	,	PUNCT
aijbe-667	499	40	a.	a.	NOUN
aijbe-667	499	41	,	,	PUNCT
aijbe-667	499	42	eze	eze	PROPN
aijbe-667	499	43	,	,	PUNCT
aijbe-667	499	44	j.	j.	PROPN
aijbe-667	499	45	f.	f.	PROPN
aijbe-667	499	46	&	&	CCONJ
aijbe-667	499	47	nnabuko	nnabuko	PROPN
aijbe-667	499	48	,	,	PUNCT
aijbe-667	499	49	j.	j.	PROPN
aijbe-667	499	50	(	(	PUNCT
aijbe-667	499	51	2014	2014	NUM
aijbe-667	499	52	)	)	PUNCT
aijbe-667	499	53	.	.	PUNCT
aijbe-667	500	1	an	an	DET
aijbe-667	500	2	evaluation	evaluation	NOUN
aijbe-667	500	3	of	of	ADP
aijbe-667	500	4	e	e	NOUN
aijbe-667	500	5	-	-	NOUN
aijbe-667	500	6	word	word	NOUN
aijbe-667	500	7	-	-	PUNCT
aijbe-667	500	8	of	of	ADP
aijbe-667	500	9	-	-	PUNCT
aijbe-667	500	10	mouth	mouth	NOUN
aijbe-667	500	11	communication	communication	NOUN
aijbe-667	500	12	on	on	ADP
aijbe-667	500	13	brand	brand	NOUN
aijbe-667	500	14	equity	equity	PROPN
aijbe-667	500	15	in	in	ADP
aijbe-667	500	16	cross	cross	PROPN
aijbe-667	500	17	river	river	PROPN
aijbe-667	500	18	state	state	PROPN
aijbe-667	500	19	,	,	PUNCT
aijbe-667	500	20	nigeria	nigeria	PROPN
aijbe-667	500	21	.	.	PUNCT
aijbe-667	501	1	international	international	ADJ
aijbe-667	501	2	journal	journal	PROPN
aijbe-667	501	3	of	of	ADP
aijbe-667	501	4	development	development	NOUN
aijbe-667	501	5	and	and	CCONJ
aijbe-667	501	6	sustainability	sustainability	NOUN
aijbe-667	501	7	issn	issn	NOUN
aijbe-667	501	8	:	:	PUNCT
aijbe-667	501	9	2186	2186	NUM
aijbe-667	501	10	-	-	SYM
aijbe-667	501	11	8662	8662	NUM
aijbe-667	501	12	.	.	PUNCT
aijbe-667	502	1	etuk	etuk	PROPN
aijbe-667	502	2	,	,	PUNCT
aijbe-667	502	3	a.	a.	PROPN
aijbe-667	502	4	,	,	PUNCT
aijbe-667	502	5	joseph	joseph	PROPN
aijbe-667	502	6	a.a	a.a	PROPN
aijbe-667	502	7	.	.	PROPN
aijbe-667	502	8	,	,	PUNCT
aijbe-667	502	9	james	james	PROPN
aijbe-667	502	10	,	,	PUNCT
aijbe-667	502	11	e	e	PROPN
aijbe-667	502	12	,	,	PUNCT
aijbe-667	502	13	e.	e.	PROPN
aijbe-667	502	14	&	&	CCONJ
aijbe-667	502	15	mbaka	mbaka	PROPN
aijbe-667	502	16	,	,	PUNCT
aijbe-667	502	17	r.	r.	PROPN
aijbe-667	502	18	(	(	PUNCT
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aijbe-667	502	20	)	)	PUNCT
aijbe-667	502	21	,	,	PUNCT
aijbe-667	502	22	service	service	NOUN
aijbe-667	502	23	quality	quality	NOUN
aijbe-667	502	24	and	and	CCONJ
aijbe-667	502	25	passengers	passenger	NOUN
aijbe-667	502	26	’	'	PUNCT
aijbe-667	502	27	loyalty	loyalty	NOUN
aijbe-667	502	28	of	of	ADP
aijbe-667	502	29	public	public	ADJ
aijbe-667	502	30	transportation	transportation	NOUN
aijbe-667	502	31	companies	company	NOUN
aijbe-667	502	32	.	.	PUNCT
aijbe-667	503	1	british	british	ADJ
aijbe-667	503	2	journal	journal	PROPN
aijbe-667	503	3	of	of	ADP
aijbe-667	503	4	management	management	NOUN
aijbe-667	503	5	and	and	CCONJ
aijbe-667	503	6	marketing	marketing	NOUN
aijbe-667	503	7	studies	study	NOUN
aijbe-667	503	8	4(4	4(4	NUM
aijbe-667	503	9	)	)	PUNCT
aijbe-667	503	10	,	,	PUNCT
aijbe-667	503	11	82	82	NUM
aijbe-667	503	12	-	-	SYM
aijbe-667	503	13	98	98	NUM
aijbe-667	503	14	.	.	PUNCT
aijbe-667	504	1	doi	doi	NOUN
aijbe-667	504	2	:	:	PUNCT
aijbe-667	504	3	10.52589	10.52589	NUM
aijbe-667	504	4	/	/	SYM
aijbe-667	504	5	bjmmslrq7javx	bjmmslrq7javx	ADJ
aijbe-667	504	6	.	.	PUNCT
aijbe-667	505	1	ezenyilimba	ezenyilimba	PROPN
aijbe-667	505	2	,	,	PUNCT
aijbe-667	505	3	e.	e.	PROPN
aijbe-667	505	4	&	&	CCONJ
aijbe-667	505	5	akpan	akpan	PROPN
aijbe-667	505	6	,	,	PUNCT
aijbe-667	505	7	a.	a.	NOUN
aijbe-667	505	8	o.	o.	NOUN
aijbe-667	505	9	(	(	PUNCT
aijbe-667	505	10	2019	2019	NUM
aijbe-667	505	11	)	)	PUNCT
aijbe-667	505	12	.	.	PUNCT
aijbe-667	506	1	income	income	NOUN
aijbe-667	506	2	and	and	CCONJ
aijbe-667	506	3	buying	buy	VERB
aijbe-667	506	4	behavior	behavior	NOUN
aijbe-667	506	5	of	of	ADP
aijbe-667	506	6	online	online	ADJ
aijbe-667	506	7	shoppers	shopper	NOUN
aijbe-667	506	8	in	in	ADP
aijbe-667	506	9	nigeria	nigeria	PROPN
aijbe-667	506	10	.	.	PUNCT
aijbe-667	507	1	advance	advance	PROPN
aijbe-667	507	2	journal	journal	PROPN
aijbe-667	507	3	of	of	ADP
aijbe-667	507	4	economics	economic	NOUN
aijbe-667	507	5	and	and	CCONJ
aijbe-667	507	6	marketing	marketing	NOUN
aijbe-667	507	7	research	research	NOUN
aijbe-667	507	8	,	,	PUNCT
aijbe-667	507	9	4(3	4(3	NUM
aijbe-667	507	10	)	)	PUNCT
aijbe-667	507	11	.	.	PUNCT
aijbe-667	508	1	fitriani	fitriani	PROPN
aijbe-667	508	2	,	,	PUNCT
aijbe-667	508	3	a.	a.	NOUN
aijbe-667	508	4	n.	n.	NOUN
aijbe-667	508	5	,	,	PUNCT
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aijbe-667	508	7	,	,	PUNCT
aijbe-667	508	8	i.	i.	PROPN
aijbe-667	508	9	,	,	PUNCT
aijbe-667	508	10	pradana	pradana	PROPN
aijbe-667	508	11	,	,	PUNCT
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aijbe-667	508	13	,	,	PUNCT
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aijbe-667	508	15	,	,	PUNCT
aijbe-667	508	16	t.	t.	PROPN
aijbe-667	508	17	,	,	PUNCT
aijbe-667	508	18	&	&	CCONJ
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aijbe-667	508	20	,	,	PUNCT
aijbe-667	508	21	b.	b.	PROPN
aijbe-667	508	22	r.	r.	PROPN
aijbe-667	508	23	(	(	PUNCT
aijbe-667	508	24	2022	2022	NUM
aijbe-667	508	25	)	)	PUNCT
aijbe-667	508	26	.	.	PUNCT
aijbe-667	509	1	gabriel	gabriel	PROPN
aijbe-667	509	2	,	,	PUNCT
aijbe-667	509	3	j.	j.	PROPN
aijbe-667	509	4	,	,	PUNCT
aijbe-667	509	5	ogbuigwe	ogbuigwe	PROPN
aijbe-667	509	6	,	,	PUNCT
aijbe-667	509	7	t.	t.	PROPN
aijbe-667	509	8	,	,	PUNCT
aijbe-667	509	9	&	&	CCONJ
aijbe-667	509	10	ahiauzu	ahiauzu	PROPN
aijbe-667	509	11	,	,	PUNCT
aijbe-667	509	12	l.	l.	PROPN
aijbe-667	509	13	(	(	PUNCT
aijbe-667	509	14	2016	2016	NUM
aijbe-667	509	15	)	)	PUNCT
aijbe-667	509	16	.	.	PUNCT
aijbe-667	510	1	online	online	ADJ
aijbe-667	510	2	shopping	shopping	NOUN
aijbe-667	510	3	systems	system	NOUN
aijbe-667	510	4	in	in	ADP
aijbe-667	510	5	nigeria	nigeria	PROPN
aijbe-667	510	6	:	:	PUNCT
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aijbe-667	510	8	,	,	PUNCT
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aijbe-667	510	10	and	and	CCONJ
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aijbe-667	510	12	.	.	PUNCT
aijbe-667	511	1	asian	asian	ADJ
aijbe-667	511	2	research	research	PROPN
aijbe-667	511	3	journal	journal	PROPN
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aijbe-667	511	6	and	and	CCONJ
aijbe-667	511	7	social	social	ADJ
aijbe-667	511	8	sciences	science	NOUN
aijbe-667	511	9	,	,	PUNCT
aijbe-667	511	10	1(4	1(4	NUM
aijbe-667	511	11	)	)	PUNCT
aijbe-667	511	12	,	,	PUNCT
aijbe-667	511	13	1	1	NUM
aijbe-667	511	14	-	-	SYM
aijbe-667	511	15	7	7	NUM
aijbe-667	511	16	.	.	PUNCT
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aijbe-667	512	6	&	&	CCONJ
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aijbe-667	512	8	,	,	PUNCT
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aijbe-667	512	11	&	&	CCONJ
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aijbe-667	512	13	,	,	PUNCT
aijbe-667	512	14	p.j	p.j	PROPN
aijbe-667	512	15	.	.	PROPN
aijbe-667	512	16	(	(	PUNCT
aijbe-667	512	17	2010	2010	NUM
aijbe-667	512	18	)	)	PUNCT
aijbe-667	512	19	.	.	PUNCT
aijbe-667	513	1	an	an	DET
aijbe-667	513	2	assessment	assessment	NOUN
aijbe-667	513	3	of	of	ADP
aijbe-667	513	4	customers	customer	NOUN
aijbe-667	513	5	’	’	PART
aijbe-667	513	6	eservice	eservice	ADJ
aijbe-667	513	7	qualityperception	qualityperception	NOUN
aijbe-667	513	8	,	,	PUNCT
aijbe-667	513	9	satisfaction	satisfaction	NOUN
aijbe-667	513	10	and	and	CCONJ
aijbe-667	513	11	intention	intention	NOUN
aijbe-667	513	12	.	.	PUNCT
aijbe-667	514	1	international	international	ADJ
aijbe-667	514	2	journal	journal	PROPN
aijbe-667	514	3	of	of	ADP
aijbe-667	514	4	information	information	NOUN
aijbe-667	514	5	management,3(6	management,3(6	PROPN
aijbe-667	514	6	)	)	PUNCT
aijbe-667	514	7	gournaris	gournaris	PROPN
aijbe-667	514	8	,	,	PUNCT
aijbe-667	514	9	s.	s.	PROPN
aijbe-667	514	10	,	,	PUNCT
aijbe-667	514	11	dimitriadis	dimitriadi	VERB
aijbe-667	514	12	,	,	PUNCT
aijbe-667	514	13	s.	s.	PROPN
aijbe-667	514	14	,	,	PUNCT
aijbe-667	514	15	&	&	CCONJ
aijbe-667	514	16	stathakpoulos	stathakpoulos	PROPN
aijbe-667	514	17	,	,	PUNCT
aijbe-667	514	18	v.	v.	PROPN
aijbe-667	514	19	(	(	PUNCT
aijbe-667	514	20	2010	2010	NUM
aijbe-667	514	21	)	)	PUNCT
aijbe-667	514	22	.	.	PUNCT
aijbe-667	515	1	an	an	DET
aijbe-667	515	2	examination	examination	NOUN
aijbe-667	515	3	of	of	ADP
aijbe-667	515	4	the	the	DET
aijbe-667	515	5	effects	effect	NOUN
aijbe-667	515	6	of	of	ADP
aijbe-667	515	7	service	service	NOUN
aijbe-667	515	8	quality	quality	NOUN
aijbe-667	515	9	and	and	CCONJ
aijbe-667	515	10	satisfaction	satisfaction	NOUN
aijbe-667	515	11	on	on	ADP
aijbe-667	515	12	customer	customer	NOUN
aijbe-667	515	13	behavioral	behavioral	ADJ
aijbe-667	515	14	intentions	intention	NOUN
aijbe-667	515	15	in	in	ADP
aijbe-667	515	16	e	e	NOUN
aijbe-667	515	17	-	-	NOUN
aijbe-667	515	18	shopping	shopping	NOUN
aijbe-667	515	19	.	.	PUNCT
aijbe-667	516	1	journal	journal	PROPN
aijbe-667	516	2	of	of	ADP
aijbe-667	516	3	service	service	NOUN
aijbe-667	516	4	marketing	marketing	NOUN
aijbe-667	516	5	,	,	PUNCT
aijbe-667	516	6	24	24	NUM
aijbe-667	516	7	(	(	PUNCT
aijbe-667	516	8	2	2	NUM
aijbe-667	516	9	)	)	PUNCT
aijbe-667	516	10	,	,	PUNCT
aijbe-667	516	11	142156	142156	NUM
aijbe-667	516	12	hakam	hakam	NOUN
aijbe-667	516	13	,	,	PUNCT
aijbe-667	516	14	a.	a.	NOUN
aijbe-667	516	15	,	,	PUNCT
aijbe-667	516	16	hidayati	hidayati	PROPN
aijbe-667	516	17	,	,	PUNCT
aijbe-667	516	18	n.	n.	NOUN
aijbe-667	516	19	,	,	PUNCT
aijbe-667	516	20	&	&	CCONJ
aijbe-667	516	21	supriyanto	supriyanto	PROPN
aijbe-667	516	22	,	,	PUNCT
aijbe-667	516	23	d.	d.	PROPN
aijbe-667	516	24	(	(	PUNCT
aijbe-667	516	25	2022	2022	NUM
aijbe-667	516	26	)	)	PUNCT
aijbe-667	516	27	.	.	PUNCT
aijbe-667	517	1	the	the	DET
aijbe-667	517	2	effect	effect	NOUN
aijbe-667	517	3	of	of	ADP
aijbe-667	517	4	e	e	NOUN
aijbe-667	517	5	-	-	NOUN
aijbe-667	517	6	service	service	ADJ
aijbe-667	517	7	quality	quality	NOUN
aijbe-667	517	8	and	and	CCONJ
aijbe-667	517	9	e	e	NOUN
aijbe-667	517	10	-	-	NOUN
aijbe-667	517	11	trust	trust	NOUN
aijbe-667	517	12	on	on	ADP
aijbe-667	517	13	customer	customer	NOUN
aijbe-667	517	14	loyalty	loyalty	NOUN
aijbe-667	517	15	through	through	ADP
aijbe-667	517	16	consumer	consumer	NOUN
aijbe-667	517	17	satisfaction	satisfaction	NOUN
aijbe-667	517	18	as	as	ADP
aijbe-667	517	19	intervening	intervene	VERB
aijbe-667	517	20	variable	variable	ADJ
aijbe-667	517	21	(	(	PUNCT
aijbe-667	517	22	case	case	NOUN
aijbe-667	517	23	study	study	NOUN
aijbe-667	517	24	on	on	ADP
aijbe-667	517	25	shopee	shopee	NOUN
aijbe-667	517	26	users	user	NOUN
aijbe-667	517	27	in	in	ADP
aijbe-667	517	28	malang	malang	PROPN
aijbe-667	517	29	regency	regency	PROPN
aijbe-667	517	30	)	)	PUNCT
aijbe-667	517	31	.	.	PUNCT
aijbe-667	518	1	budapest	budapest	PROPN
aijbe-667	518	2	international	international	ADJ
aijbe-667	518	3	research	research	PROPN
aijbe-667	518	4	and	and	CCONJ
aijbe-667	518	5	critics	critic	NOUN
aijbe-667	518	6	institute	institute	PROPN
aijbe-667	518	7	-	-	PUNCT
aijbe-667	518	8	journal	journal	PROPN
aijbe-667	518	9	,	,	PUNCT
aijbe-667	518	10	5(2	5(2	NUM
aijbe-667	518	11	)	)	PUNCT
aijbe-667	518	12	,	,	PUNCT
aijbe-667	518	13	12678	12678	NUM
aijbe-667	518	14	-	-	SYM
aijbe-667	518	15	12687	12687	NUM
aijbe-667	518	16	hakam1	hakam1	NOUN
aijbe-667	518	17	,	,	PUNCT
aijbe-667	518	18	a.	a.	PROPN
aijbe-667	518	19	hidayati	hidayati	PROPN
aijbe-667	518	20	,	,	PUNCT
aijbe-667	518	21	n.	n.	PROPN
aijbe-667	518	22	&	&	CCONJ
aijbe-667	518	23	supriyanto	supriyanto	PROPN
aijbe-667	518	24	,	,	PUNCT
aijbe-667	518	25	d.	d.	PROPN
aijbe-667	518	26	(	(	PUNCT
aijbe-667	518	27	2022	2022	NUM
aijbe-667	518	28	)	)	PUNCT
aijbe-667	518	29	.	.	PUNCT
aijbe-667	519	1	the	the	DET
aijbe-667	519	2	effect	effect	NOUN
aijbe-667	519	3	of	of	ADP
aijbe-667	519	4	e	e	NOUN
aijbe-667	519	5	-	-	NOUN
aijbe-667	519	6	service	service	ADJ
aijbe-667	519	7	quality	quality	NOUN
aijbe-667	519	8	and	and	CCONJ
aijbe-667	519	9	e	e	NOUN
aijbe-667	519	10	-	-	NOUN
aijbe-667	519	11	trust	trust	NOUN
aijbe-667	519	12	on	on	ADP
aijbe-667	519	13	consumer	consumer	NOUN
aijbe-667	519	14	loyalty	loyalty	NOUN
aijbe-667	519	15	through	through	ADP
aijbe-667	519	16	consumer	consumer	NOUN
aijbe-667	519	17	satisfaction	satisfaction	NOUN
aijbe-667	519	18	as	as	ADP
aijbe-667	519	19	intervening	intervene	VERB
aijbe-667	519	20	variables	variable	NOUN
aijbe-667	519	21	(	(	PUNCT
aijbe-667	519	22	case	case	NOUN
aijbe-667	519	23	study	study	NOUN
aijbe-667	519	24	on	on	ADP
aijbe-667	519	25	shopee	shopee	NOUN
aijbe-667	519	26	users	user	NOUN
aijbe-667	519	27	in	in	ADP
aijbe-667	519	28	malang	malang	PROPN
aijbe-667	519	29	regency	regency	PROPN
aijbe-667	519	30	)	)	PUNCT
aijbe-667	519	31	.	.	PUNCT
aijbe-667	520	1	budapest	budapest	PROPN
aijbe-667	520	2	international	international	ADJ
aijbe-667	520	3	research	research	PROPN
aijbe-667	520	4	and	and	CCONJ
aijbe-667	520	5	critics	critic	NOUN
aijbe-667	520	6	institute	institute	PROPN
aijbe-667	520	7	-	-	PUNCT
aijbe-667	520	8	journal	journal	PROPN
aijbe-667	520	9	,	,	PUNCT
aijbe-667	520	10	5(2),12678	5(2),12678	NUM
aijbe-667	520	11	-	-	SYM
aijbe-667	520	12	12687	12687	NUM
aijbe-667	520	13	hongxiu	hongxiu	NOUN
aijbe-667	520	14	,	,	PUNCT
aijbe-667	520	15	l.	l.	PROPN
aijbe-667	520	16	,	,	PUNCT
aijbe-667	520	17	yong	yong	PROPN
aijbe-667	520	18	,	,	PUNCT
aijbe-667	520	19	l.	l.	PROPN
aijbe-667	520	20	&	&	CCONJ
aijbe-667	520	21	reima	reima	PROPN
aijbe-667	520	22	,	,	PUNCT
aijbe-667	520	23	s.	s.	PROPN
aijbe-667	520	24	(	(	PUNCT
aijbe-667	520	25	2009	2009	NUM
aijbe-667	520	26	)	)	PUNCT
aijbe-667	520	27	.	.	PUNCT
aijbe-667	521	1	measurement	measurement	NOUN
aijbe-667	521	2	of	of	ADP
aijbe-667	521	3	e	e	NOUN
aijbe-667	521	4	-	-	NOUN
aijbe-667	521	5	service	service	ADJ
aijbe-667	521	6	quality	quality	NOUN
aijbe-667	521	7	:	:	PUNCT
aijbe-667	521	8	an	an	DET
aijbe-667	521	9	empirical	empirical	ADJ
aijbe-667	521	10	study	study	NOUN
aijbe-667	521	11	on	on	ADP
aijbe-667	521	12	online	online	ADJ
aijbe-667	521	13	travel	travel	NOUN
aijbe-667	521	14	service	service	NOUN
aijbe-667	521	15	.	.	PUNCT
aijbe-667	522	1	a	a	DET
aijbe-667	522	2	paper	paper	NOUN
aijbe-667	522	3	presented	present	VERB
aijbe-667	522	4	at	at	ADP
aijbe-667	522	5	the	the	DET
aijbe-667	522	6	17th	17th	ADJ
aijbe-667	522	7	european	european	ADJ
aijbe-667	522	8	conference	conference	NOUN
aijbe-667	522	9	on	on	ADP
aijbe-667	522	10	information	information	NOUN
aijbe-667	522	11	systems	system	NOUN
aijbe-667	522	12	,	,	PUNCT
aijbe-667	522	13	1	1	NUM
aijbe-667	522	14	-	-	SYM
aijbe-667	522	15	13	13	NUM
aijbe-667	522	16	.	.	PUNCT
aijbe-667	523	1	ighomereho	ighomereho	PROPN
aijbe-667	523	2	,	,	PUNCT
aijbe-667	523	3	o.s	o.s	PROPN
aijbe-667	523	4	.	.	PROPN
aijbe-667	523	5	ojo	ojo	PROPN
aijbe-667	523	6	,	,	PUNCT
aijbe-667	523	7	a.	a.	NOUN
aijbe-667	523	8	a	a	NOUN
aijbe-667	523	9	,	,	PUNCT
aijbe-667	523	10	omoyele	omoyele	NOUN
aijbe-667	523	11	,	,	PUNCT
aijbe-667	523	12	o.	o.	PROPN
aijbe-667	523	13	s.	s.	PROPN
aijbe-667	523	14	,	,	PUNCT
aijbe-667	523	15	&	&	CCONJ
aijbe-667	523	16	olabode	olabode	PROPN
aijbe-667	523	17	,	,	PUNCT
aijbe-667	523	18	o.s	o.s	PROPN
aijbe-667	523	19	.	.	PROPN
aijbe-667	523	20	(	(	PUNCT
aijbe-667	523	21	2022	2022	NUM
aijbe-667	523	22	)	)	PUNCT
aijbe-667	523	23	.	.	PUNCT
aijbe-667	524	1	from	from	ADP
aijbe-667	524	2	service	service	NOUN
aijbe-667	524	3	quality	quality	NOUN
aijbe-667	524	4	to	to	ADP
aijbe-667	524	5	e	e	NOUN
aijbe-667	524	6	-	-	NOUN
aijbe-667	524	7	service	service	ADJ
aijbe-667	524	8	quality	quality	NOUN
aijbe-667	524	9	:	:	PUNCT
aijbe-667	524	10	measurement	measurement	NOUN
aijbe-667	524	11	.	.	PUNCT
aijbe-667	525	1	dimensions	dimension	NOUN
aijbe-667	525	2	and	and	CCONJ
aijbe-667	525	3	model	model	NOUN
aijbe-667	525	4	.	.	PUNCT
aijbe-667	526	1	journal	journal	PROPN
aijbe-667	526	2	of	of	ADP
aijbe-667	526	3	management	management	NOUN
aijbe-667	526	4	information	information	NOUN
aijbe-667	526	5	and	and	CCONJ
aijbe-667	526	6	decision	decision	NOUN
aijbe-667	526	7	sciences	science	NOUN
aijbe-667	526	8	.	.	PUNCT
aijbe-667	527	1	25(1	25(1	NUM
aijbe-667	527	2	)	)	PUNCT
aijbe-667	527	3	.	.	PUNCT
aijbe-667	528	1	1	1	NUM
aijbe-667	528	2	-	-	SYM
aijbe-667	528	3	15	15	NUM
aijbe-667	528	4	.	.	PUNCT
aijbe-667	529	1	improving	improve	VERB
aijbe-667	529	2	the	the	DET
aijbe-667	529	3	satisfaction	satisfaction	NOUN
aijbe-667	529	4	and	and	CCONJ
aijbe-667	529	5	loyalty	loyalty	NOUN
aijbe-667	529	6	of	of	ADP
aijbe-667	529	7	online	online	ADJ
aijbe-667	529	8	shopping	shopping	NOUN
aijbe-667	529	9	customers	customer	NOUN
aijbe-667	529	10	based	base	VERB
aijbe-667	529	11	on	on	ADP
aijbe-667	529	12	e	e	PROPN
aijbe-667	529	13	-	-	NOUN
aijbe-667	529	14	commerce	commerce	NOUN
aijbe-667	529	15	innovation	innovation	NOUN
aijbe-667	529	16	and	and	CCONJ
aijbe-667	529	17	eservice	eservice	ADJ
aijbe-667	529	18	quality	quality	NOUN
aijbe-667	529	19	.	.	PUNCT
aijbe-667	530	1	international	international	ADJ
aijbe-667	530	2	journal	journal	PROPN
aijbe-667	530	3	of	of	ADP
aijbe-667	530	4	business	business	NOUN
aijbe-667	530	5	,	,	PUNCT
aijbe-667	530	6	24(1	24(1	NUM
aijbe-667	530	7	)	)	PUNCT
aijbe-667	530	8	,	,	PUNCT
aijbe-667	530	9	56	56	NUM
aijbe-667	530	10	-	-	SYM
aijbe-667	530	11	81	81	NUM
aijbe-667	530	12	jayaraman	jayaraman	NOUN
aijbe-667	530	13	,	,	PUNCT
aijbe-667	530	14	m.	m.	NOUN
aijbe-667	530	15	,	,	PUNCT
aijbe-667	530	16	shankar	shankar	PROPN
aijbe-667	530	17	c.	c.	PROPN
aijbe-667	530	18	&	&	CCONJ
aijbe-667	530	19	hor	hor	PROPN
aijbe-667	530	20	,	,	PUNCT
aijbe-667	530	21	w.	w.	PROPN
aijbe-667	530	22	m.	m.	PROPN
aijbe-667	530	23	(	(	PUNCT
aijbe-667	530	24	2010	2010	NUM
aijbe-667	530	25	)	)	PUNCT
aijbe-667	530	26	.	.	PUNCT
aijbe-667	531	1	service	service	NOUN
aijbe-667	531	2	quality	quality	NOUN
aijbe-667	531	3	delivery	delivery	NOUN
aijbe-667	531	4	and	and	CCONJ
aijbe-667	531	5	its	its	PRON
aijbe-667	531	6	impact	impact	NOUN
aijbe-667	531	7	on	on	ADP
aijbe-667	531	8	customer	customer	NOUN
aijbe-667	531	9	satisfaction	satisfaction	NOUN
aijbe-667	531	10	in	in	ADP
aijbe-667	531	11	the	the	DET
aijbe-667	531	12	banking	banking	NOUN
aijbe-667	531	13	sector	sector	NOUN
aijbe-667	531	14	in	in	ADP
aijbe-667	531	15	malaysia	malaysia	PROPN
aijbe-667	531	16	.	.	PUNCT
aijbe-667	532	1	international	international	ADJ
aijbe-667	532	2	journal	journal	PROPN
aijbe-667	532	3	of	of	ADP
aijbe-667	532	4	innovation	innovation	NOUN
aijbe-667	532	5	,	,	PUNCT
aijbe-667	532	6	management	management	NOUN
aijbe-667	532	7	and	and	CCONJ
aijbe-667	532	8	technology	technology	NOUN
aijbe-667	532	9	,	,	PUNCT
aijbe-667	532	10	1(4	1(4	NUM
aijbe-667	532	11	)	)	PUNCT
aijbe-667	532	12	,	,	PUNCT
aijbe-667	532	13	398	398	NUM
aijbe-667	532	14	-	-	SYM
aijbe-667	532	15	404	404	NUM
aijbe-667	532	16	.	.	PUNCT
aijbe-667	533	1	aniefiok	aniefiok	PROPN
aijbe-667	533	2	okon	okon	PROPN
aijbe-667	533	3	akpan	akpan	PROPN
aijbe-667	533	4	and	and	CCONJ
aijbe-667	533	5	aniebiet	aniebiet	PROPN
aijbe-667	533	6	etuk	etuk	NOUN
aijbe-667	533	7	(	(	PUNCT
aijbe-667	533	8	2024	2024	NUM
aijbe-667	533	9	)	)	PUNCT
aijbe-667	533	10	20	20	NUM
aijbe-667	533	11	american	american	ADJ
aijbe-667	533	12	interdisciplinary	interdisciplinary	ADJ
aijbe-667	533	13	journal	journal	NOUN
aijbe-667	533	14	of	of	ADP
aijbe-667	533	15	business	business	NOUN
aijbe-667	533	16	and	and	CCONJ
aijbe-667	533	17	economics	economic	NOUN
aijbe-667	533	18	|	|	ADV
aijbe-667	533	19	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	533	20	josua	josua	PROPN
aijbe-667	533	21	,	,	PUNCT
aijbe-667	533	22	f.	f.	PROPN
aijbe-667	533	23	,	,	PUNCT
aijbe-667	533	24	alwie	alwie	PROPN
aijbe-667	533	25	,	,	PUNCT
aijbe-667	533	26	a.f	a.f	PROPN
aijbe-667	533	27	.	.	PROPN
aijbe-667	533	28	&	&	CCONJ
aijbe-667	533	29	hendriani	hendriani	PROPN
aijbe-667	533	30	.	.	PUNCT
aijbe-667	534	1	s.	s.	PROPN
aijbe-667	534	2	(	(	PUNCT
aijbe-667	534	3	2016	2016	NUM
aijbe-667	534	4	)	)	PUNCT
aijbe-667	534	5	.	.	PUNCT
aijbe-667	535	1	the	the	DET
aijbe-667	535	2	effect	effect	NOUN
aijbe-667	535	3	of	of	ADP
aijbe-667	535	4	e	e	NOUN
aijbe-667	535	5	-	-	NOUN
aijbe-667	535	6	service	service	ADJ
aijbe-667	535	7	quality	quality	NOUN
aijbe-667	535	8	and	and	CCONJ
aijbe-667	535	9	price	price	NOUN
aijbe-667	535	10	on	on	ADP
aijbe-667	535	11	customer	customer	NOUN
aijbe-667	535	12	satisfaction	satisfaction	NOUN
aijbe-667	535	13	and	and	CCONJ
aijbe-667	535	14	loyalty	loyalty	NOUN
aijbe-667	535	15	of	of	ADP
aijbe-667	535	16	traveloka	traveloka	NOUN
aijbe-667	535	17	in	in	ADP
aijbe-667	535	18	pekanbaru	pekanbaru	PROPN
aijbe-667	535	19	.	.	PUNCT
aijbe-667	536	1	retrieved	retrieve	VERB
aijbe-667	536	2	from	from	ADP
aijbe-667	536	3	researchgate.com	researchgate.com	X
aijbe-667	536	4	loiacono	loiacono	NOUN
aijbe-667	536	5	,	,	PUNCT
aijbe-667	536	6	e.	e.	PROPN
aijbe-667	536	7	t.	t.	PROPN
aijbe-667	536	8	,	,	PUNCT
aijbe-667	536	9	watson	watson	PROPN
aijbe-667	536	10	,	,	PUNCT
aijbe-667	536	11	r.	r.	PROPN
aijbe-667	536	12	t.	t.	PROPN
aijbe-667	536	13	,	,	PUNCT
aijbe-667	536	14	&	&	CCONJ
aijbe-667	536	15	goodhue.d.l	goodhue.d.l	PROPN
aijbe-667	536	16	.	.	PUNCT
aijbe-667	537	1	(	(	PUNCT
aijbe-667	537	2	2002	2002	NUM
aijbe-667	537	3	)	)	PUNCT
aijbe-667	537	4	.	.	PUNCT
aijbe-667	538	1	webqual	webqual	ADJ
aijbe-667	538	2	™	™	PROPN
aijbe-667	538	3	:	:	PUNCT
aijbe-667	538	4	a	a	DET
aijbe-667	538	5	measure	measure	NOUN
aijbe-667	538	6	of	of	ADP
aijbe-667	538	7	web	web	NOUN
aijbe-667	538	8	site	site	NOUN
aijbe-667	538	9	quality	quality	NOUN
aijbe-667	538	10	.	.	PUNCT
aijbe-667	539	1	in	in	ADP
aijbe-667	539	2	ama	ama	PROPN
aijbe-667	539	3	winter	winter	NOUN
aijbe-667	539	4	conference	conference	PROPN
aijbe-667	539	5	.	.	PUNCT
aijbe-667	540	1	austin	austin	PROPN
aijbe-667	540	2	,	,	PUNCT
aijbe-667	540	3	tx	tx	PROPN
aijbe-667	540	4	.	.	PUNCT
aijbe-667	540	5	market	market	NOUN
aijbe-667	540	6	business	business	PROPN
aijbe-667	540	7	news(n.d	news(n.d	PROPN
aijbe-667	540	8	.	.	PUNCT
aijbe-667	540	9	)	)	PUNCT
aijbe-667	540	10	.	.	PUNCT
aijbe-667	541	1	online	online	PROPN
aijbe-667	541	2	shopping	shopping	NOUN
aijbe-667	541	3	–	–	PUNCT
aijbe-667	541	4	definition	definition	NOUN
aijbe-667	541	5	and	and	CCONJ
aijbe-667	541	6	meaning	meaning	NOUN
aijbe-667	541	7	.	.	PUNCT
aijbe-667	542	1	retrieved	retrieve	VERB
aijbe-667	542	2	from	from	ADP
aijbe-667	542	3	https://marketbusinessnews.com/financial-glossary/online-shopping-definition-meaning/amp/	https://marketbusinessnews.com/financial-glossary/online-shopping-definition-meaning/amp/	PROPN
aijbe-667	542	4	mbah	mbah	PROPN
aijbe-667	542	5	,	,	PUNCT
aijbe-667	542	6	c.c	c.c	PROPN
aijbe-667	542	7	.	.	PROPN
aijbe-667	542	8	,	,	PUNCT
aijbe-667	542	9	odike	odike	NOUN
aijbe-667	542	10	,	,	PUNCT
aijbe-667	542	11	m.	m.	NOUN
aijbe-667	542	12	,	,	PUNCT
aijbe-667	542	13	and	and	CCONJ
aijbe-667	542	14	akpan	akpan	PROPN
aijbe-667	542	15	,	,	PUNCT
aijbe-667	542	16	a.o	a.o	PROPN
aijbe-667	542	17	.	.	PROPN
aijbe-667	542	18	(	(	PUNCT
aijbe-667	542	19	2019	2019	NUM
aijbe-667	542	20	)	)	PUNCT
aijbe-667	542	21	.	.	PUNCT
aijbe-667	543	1	effect	effect	NOUN
aijbe-667	543	2	of	of	ADP
aijbe-667	543	3	education	education	NOUN
aijbe-667	543	4	on	on	ADP
aijbe-667	543	5	online	online	ADJ
aijbe-667	543	6	shopping	shopping	NOUN
aijbe-667	543	7	behaviour	behaviour	NOUN
aijbe-667	543	8	in	in	ADP
aijbe-667	543	9	nigeria	nigeria	PROPN
aijbe-667	543	10	.	.	PUNCT
aijbe-667	544	1	advance	advance	PROPN
aijbe-667	544	2	journal	journal	PROPN
aijbe-667	544	3	of	of	ADP
aijbe-667	544	4	economics	economic	NOUN
aijbe-667	544	5	and	and	CCONJ
aijbe-667	544	6	marketing	marketing	NOUN
aijbe-667	544	7	research	research	NOUN
aijbe-667	544	8	,	,	PUNCT
aijbe-667	544	9	4(4	4(4	NUM
aijbe-667	544	10	)	)	PUNCT
aijbe-667	544	11	.	.	PUNCT
aijbe-667	545	1	minimol	minimol	PROPN
aijbe-667	545	2	,	,	PUNCT
aijbe-667	545	3	m.	m.	NOUN
aijbe-667	545	4	c.	c.	PROPN
aijbe-667	545	5	(	(	PUNCT
aijbe-667	545	6	2018	2018	NUM
aijbe-667	545	7	)	)	PUNCT
aijbe-667	545	8	.	.	PUNCT
aijbe-667	546	1	e	e	X
aijbe-667	546	2	-	-	NOUN
aijbe-667	546	3	service	service	NOUN
aijbe-667	546	4	quality	quality	NOUN
aijbe-667	546	5	and	and	CCONJ
aijbe-667	546	6	perceived	perceive	VERB
aijbe-667	546	7	value	value	NOUN
aijbe-667	546	8	as	as	ADP
aijbe-667	546	9	predictors	predictor	NOUN
aijbe-667	546	10	of	of	ADP
aijbe-667	546	11	customer	customer	NOUN
aijbe-667	546	12	loyalty	loyalty	NOUN
aijbe-667	546	13	towards	towards	ADP
aijbe-667	546	14	online	online	ADJ
aijbe-667	546	15	supermarkets	supermarket	NOUN
aijbe-667	546	16	muhammad	muhammad	PROPN
aijbe-667	546	17	,	,	PUNCT
aijbe-667	546	18	y.	y.	PROPN
aijbe-667	546	19	s.	s.	PROPN
aijbe-667	546	20	,	,	PUNCT
aijbe-667	546	21	aslam	aslam	PROPN
aijbe-667	546	22	,	,	PUNCT
aijbe-667	546	23	s.	s.	PROPN
aijbe-667	546	24	,	,	PUNCT
aijbe-667	546	25	afgan	afgan	PROPN
aijbe-667	546	26	,	,	PUNCT
aijbe-667	546	27	n.	n.	PROPN
aijbe-667	546	28	&	&	CCONJ
aijbe-667	546	29	abbasi	abbasi	PROPN
aijbe-667	546	30	,	,	PUNCT
aijbe-667	546	31	a.	a.	NOUN
aijbe-667	546	32	m.	m.	NOUN
aijbe-667	546	33	(	(	PUNCT
aijbe-667	546	34	2014	2014	NUM
aijbe-667	546	35	)	)	PUNCT
aijbe-667	546	36	.	.	PUNCT
aijbe-667	547	1	performance	performance	NOUN
aijbe-667	547	2	evaluation	evaluation	NOUN
aijbe-667	547	3	of	of	ADP
aijbe-667	547	4	automated	automate	VERB
aijbe-667	547	5	teller	teller	NOUN
aijbe-667	547	6	machine	machine	NOUN
aijbe-667	547	7	(	(	PUNCT
aijbe-667	547	8	atm	atm	PROPN
aijbe-667	547	9	)	)	PUNCT
aijbe-667	547	10	with	with	ADP
aijbe-667	547	11	fuzzy	fuzzy	ADJ
aijbe-667	547	12	topsis	topsis	NOUN
aijbe-667	547	13	using	use	VERB
aijbe-667	547	14	sample	sample	NOUN
aijbe-667	547	15	survey	survey	NOUN
aijbe-667	547	16	results	result	NOUN
aijbe-667	547	17	.	.	PUNCT
aijbe-667	548	1	international	international	ADJ
aijbe-667	548	2	journal	journal	PROPN
aijbe-667	548	3	of	of	ADP
aijbe-667	548	4	business	business	NOUN
aijbe-667	548	5	and	and	CCONJ
aijbe-667	548	6	social	social	ADJ
aijbe-667	548	7	science	science	NOUN
aijbe-667	548	8	,	,	PUNCT
aijbe-667	548	9	5(13	5(13	NUM
aijbe-667	548	10	)	)	PUNCT
aijbe-667	548	11	,	,	PUNCT
aijbe-667	548	12	216	216	NUM
aijbe-667	548	13	-	-	SYM
aijbe-667	548	14	231	231	NUM
aijbe-667	548	15	.	.	PUNCT
aijbe-667	549	1	nagaraj	nagaraj	PROPN
aijbe-667	549	2	,	,	PUNCT
aijbe-667	549	3	s.	s.	PROPN
aijbe-667	549	4	&	&	CCONJ
aijbe-667	549	5	singh	singh	PROPN
aijbe-667	549	6	,	,	PUNCT
aijbe-667	549	7	s.	s.	PROPN
aijbe-667	549	8	(	(	PUNCT
aijbe-667	549	9	2017	2017	NUM
aijbe-667	549	10	)	)	PUNCT
aijbe-667	549	11	.	.	PUNCT
aijbe-667	550	1	investigating	investigate	VERB
aijbe-667	550	2	the	the	DET
aijbe-667	550	3	mediating	mediate	VERB
aijbe-667	550	4	role	role	NOUN
aijbe-667	550	5	of	of	ADP
aijbe-667	550	6	customer	customer	NOUN
aijbe-667	550	7	e	e	NOUN
aijbe-667	550	8	-	-	NOUN
aijbe-667	550	9	satisfaction	satisfaction	NOUN
aijbe-667	550	10	on	on	ADP
aijbe-667	550	11	e	e	NOUN
aijbe-667	550	12	-	-	NOUN
aijbe-667	550	13	service	service	ADJ
aijbe-667	550	14	quality	quality	NOUN
aijbe-667	550	15	and	and	CCONJ
aijbe-667	550	16	e	e	NOUN
aijbe-667	550	17	-	-	NOUN
aijbe-667	550	18	loyalty	loyalty	NOUN
aijbe-667	550	19	:	:	PUNCT
aijbe-667	550	20	an	an	DET
aijbe-667	550	21	empirical	empirical	ADJ
aijbe-667	550	22	evidence	evidence	NOUN
aijbe-667	550	23	of	of	ADP
aijbe-667	550	24	indian	indian	ADJ
aijbe-667	550	25	online	online	ADJ
aijbe-667	550	26	shopping	shopping	NOUN
aijbe-667	550	27	.	.	PUNCT
aijbe-667	551	1	international	international	ADJ
aijbe-667	551	2	journal	journal	PROPN
aijbe-667	551	3	of	of	ADP
aijbe-667	551	4	economic	economic	ADJ
aijbe-667	551	5	research	research	NOUN
aijbe-667	551	6	,	,	PUNCT
aijbe-667	551	7	14(15	14(15	NUM
aijbe-667	551	8	)	)	PUNCT
aijbe-667	551	9	.	.	PUNCT
aijbe-667	552	1	nagaraj	nagaraj	PROPN
aijbe-667	552	2	,	,	PUNCT
aijbe-667	552	3	s.	s.	PROPN
aijbe-667	552	4	&	&	CCONJ
aijbe-667	552	5	singh	singh	PROPN
aijbe-667	552	6	.	.	PUNCT
aijbe-667	553	1	s.	s.	PROPN
aijbe-667	553	2	(	(	PUNCT
aijbe-667	553	3	2017	2017	NUM
aijbe-667	553	4	)	)	PUNCT
aijbe-667	553	5	.	.	PUNCT
aijbe-667	554	1	investigating	investigate	VERB
aijbe-667	554	2	the	the	DET
aijbe-667	554	3	mediating	mediate	VERB
aijbe-667	554	4	role	role	NOUN
aijbe-667	554	5	of	of	ADP
aijbe-667	554	6	customer	customer	NOUN
aijbe-667	554	7	satisfaction	satisfaction	NOUN
aijbe-667	554	8	on	on	ADP
aijbe-667	554	9	e	e	NOUN
aijbe-667	554	10	-	-	NOUN
aijbe-667	554	11	service	service	ADJ
aijbe-667	554	12	quality	quality	NOUN
aijbe-667	554	13	and	and	CCONJ
aijbe-667	554	14	e	e	NOUN
aijbe-667	554	15	-	-	NOUN
aijbe-667	554	16	loyalty	loyalty	NOUN
aijbe-667	554	17	:	:	PUNCT
aijbe-667	554	18	an	an	DET
aijbe-667	554	19	empirical	empirical	ADJ
aijbe-667	554	20	evidence	evidence	NOUN
aijbe-667	554	21	of	of	ADP
aijbe-667	554	22	indian	indian	ADJ
aijbe-667	554	23	online	online	ADJ
aijbe-667	554	24	shopping	shopping	NOUN
aijbe-667	554	25	.	.	PUNCT
aijbe-667	555	1	international	international	ADJ
aijbe-667	555	2	journal	journal	PROPN
aijbe-667	555	3	of	of	ADP
aijbe-667	555	4	economic	economic	ADJ
aijbe-667	555	5	research	research	NOUN
aijbe-667	555	6	,	,	PUNCT
aijbe-667	555	7	14	14	NUM
aijbe-667	555	8	(	(	PUNCT
aijbe-667	555	9	15	15	NUM
aijbe-667	555	10	)	)	PUNCT
aijbe-667	555	11	,	,	PUNCT
aijbe-667	555	12	621	621	NUM
aijbe-667	555	13	-	-	SYM
aijbe-667	555	14	633	633	NUM
aijbe-667	555	15	narteh	narteh	NOUN
aijbe-667	555	16	,	,	PUNCT
aijbe-667	555	17	b.	b.	PROPN
aijbe-667	555	18	(	(	PUNCT
aijbe-667	555	19	2015	2015	NUM
aijbe-667	555	20	)	)	PUNCT
aijbe-667	555	21	.	.	PUNCT
aijbe-667	556	1	perceived	perceive	VERB
aijbe-667	556	2	service	service	NOUN
aijbe-667	556	3	quality	quality	NOUN
aijbe-667	556	4	and	and	CCONJ
aijbe-667	556	5	satisfaction	satisfaction	NOUN
aijbe-667	556	6	of	of	ADP
aijbe-667	556	7	self	self	NOUN
aijbe-667	556	8	-	-	PUNCT
aijbe-667	556	9	service	service	NOUN
aijbe-667	556	10	technology	technology	NOUN
aijbe-667	556	11	:	:	PUNCT
aijbe-667	556	12	the	the	DET
aijbe-667	556	13	case	case	NOUN
aijbe-667	556	14	of	of	ADP
aijbe-667	556	15	automated	automate	VERB
aijbe-667	556	16	teller	teller	NOUN
aijbe-667	556	17	machines	machine	NOUN
aijbe-667	556	18	.	.	PUNCT
aijbe-667	557	1	international	international	ADJ
aijbe-667	557	2	journal	journal	PROPN
aijbe-667	557	3	of	of	ADP
aijbe-667	557	4	quality	quality	NOUN
aijbe-667	557	5	&	&	CCONJ
aijbe-667	557	6	reliability	reliability	NOUN
aijbe-667	557	7	management	management	NOUN
aijbe-667	557	8	,	,	PUNCT
aijbe-667	557	9	32(4	32(4	NUM
aijbe-667	557	10	)	)	PUNCT
aijbe-667	557	11	,	,	PUNCT
aijbe-667	557	12	361	361	NUM
aijbe-667	557	13	-	-	SYM
aijbe-667	557	14	380	380	NUM
aijbe-667	557	15	.	.	PUNCT
aijbe-667	558	1	ojasalo	ojasalo	PROPN
aijbe-667	558	2	,	,	PUNCT
aijbe-667	558	3	j.	j.	PROPN
aijbe-667	558	4	(	(	PUNCT
aijbe-667	558	5	2010	2010	NUM
aijbe-667	558	6	)	)	PUNCT
aijbe-667	558	7	.	.	PUNCT
aijbe-667	559	1	e	e	X
aijbe-667	559	2	-	-	NOUN
aijbe-667	559	3	service	service	ADJ
aijbe-667	559	4	quality	quality	NOUN
aijbe-667	559	5	:	:	PUNCT
aijbe-667	559	6	a	a	DET
aijbe-667	559	7	conceptual	conceptual	ADJ
aijbe-667	559	8	model	model	NOUN
aijbe-667	559	9	.	.	PUNCT
aijbe-667	560	1	international	international	ADJ
aijbe-667	560	2	journal	journal	PROPN
aijbe-667	560	3	of	of	ADP
aijbe-667	560	4	arts	art	NOUN
aijbe-667	560	5	and	and	CCONJ
aijbe-667	560	6	sciences	science	NOUN
aijbe-667	560	7	,	,	PUNCT
aijbe-667	560	8	3(7	3(7	NUM
aijbe-667	560	9	)	)	PUNCT
aijbe-667	560	10	,	,	PUNCT
aijbe-667	560	11	127143	127143	NUM
aijbe-667	560	12	.	.	PUNCT
aijbe-667	561	1	parasuraman	parasuraman	PROPN
aijbe-667	561	2	,	,	PUNCT
aijbe-667	561	3	a.	a.	PROPN
aijbe-667	561	4	,	,	PUNCT
aijbe-667	561	5	zeithaml	zeithaml	PROPN
aijbe-667	561	6	,	,	PUNCT
aijbe-667	561	7	v.	v.	PROPN
aijbe-667	561	8	&	&	CCONJ
aijbe-667	561	9	berry	berry	PROPN
aijbe-667	561	10	,	,	PUNCT
aijbe-667	561	11	l.	l.	PROPN
aijbe-667	561	12	l.	l.	PROPN
aijbe-667	561	13	(	(	PUNCT
aijbe-667	561	14	1988	1988	NUM
aijbe-667	561	15	)	)	PUNCT
aijbe-667	561	16	.	.	PUNCT
aijbe-667	562	1	servqual	servqual	ADJ
aijbe-667	562	2	:	:	PUNCT
aijbe-667	562	3	a	a	DET
aijbe-667	562	4	multiple	multiple	ADJ
aijbe-667	562	5	-	-	PUNCT
aijbe-667	562	6	item	item	NOUN
aijbe-667	562	7	scale	scale	NOUN
aijbe-667	562	8	for	for	ADP
aijbe-667	562	9	measuring	measure	VERB
aijbe-667	562	10	consumer	consumer	NOUN
aijbe-667	562	11	perceptions	perception	NOUN
aijbe-667	562	12	of	of	ADP
aijbe-667	562	13	service	service	NOUN
aijbe-667	562	14	quality	quality	NOUN
aijbe-667	562	15	.	.	PUNCT
aijbe-667	563	1	journal	journal	NOUN
aijbe-667	563	2	of	of	ADP
aijbe-667	563	3	retailing	retailing	NOUN
aijbe-667	563	4	,	,	PUNCT
aijbe-667	563	5	64(1	64(1	NUM
aijbe-667	563	6	)	)	PUNCT
aijbe-667	563	7	,	,	PUNCT
aijbe-667	563	8	12	12	NUM
aijbe-667	563	9	-	-	SYM
aijbe-667	563	10	40	40	NUM
aijbe-667	563	11	.	.	PUNCT
aijbe-667	564	1	parasuraman	parasuraman	NOUN
aijbe-667	564	2	,	,	PUNCT
aijbe-667	564	3	a.	a.	PROPN
aijbe-667	564	4	,	,	PUNCT
aijbe-667	564	5	zeithaml	zeithaml	PROPN
aijbe-667	564	6	,	,	PUNCT
aijbe-667	564	7	v.	v.	ADP
aijbe-667	564	8	a.	a.	PROPN
aijbe-667	564	9	&	&	CCONJ
aijbe-667	564	10	malhotra	malhotra	PROPN
aijbe-667	564	11	,	,	PUNCT
aijbe-667	564	12	a.	a.	NOUN
aijbe-667	564	13	(	(	PUNCT
aijbe-667	564	14	2005	2005	NUM
aijbe-667	564	15	)	)	PUNCT
aijbe-667	564	16	.	.	PUNCT
aijbe-667	565	1	e	e	X
aijbe-667	565	2	-	-	PUNCT
aijbe-667	565	3	s	s	X
aijbe-667	565	4	-	-	PUNCT
aijbe-667	565	5	qual	qual	ADJ
aijbe-667	565	6	:	:	PUNCT
aijbe-667	565	7	a	a	DET
aijbe-667	565	8	multiple	multiple	ADJ
aijbe-667	565	9	-	-	PUNCT
aijbe-667	565	10	item	item	NOUN
aijbe-667	565	11	scale	scale	NOUN
aijbe-667	565	12	for	for	ADP
aijbe-667	565	13	assessing	assess	VERB
aijbe-667	565	14	electronic	electronic	ADJ
aijbe-667	565	15	quality	quality	NOUN
aijbe-667	565	16	.	.	PUNCT
aijbe-667	566	1	journal	journal	PROPN
aijbe-667	566	2	of	of	ADP
aijbe-667	566	3	service	service	NOUN
aijbe-667	566	4	research	research	NOUN
aijbe-667	566	5	parasuraman	parasuraman	NOUN
aijbe-667	566	6	,	,	PUNCT
aijbe-667	566	7	a.	a.	PROPN
aijbe-667	566	8	,	,	PUNCT
aijbe-667	566	9	zeithaml	zeithaml	PROPN
aijbe-667	566	10	,	,	PUNCT
aijbe-667	566	11	v.	v.	PROPN
aijbe-667	566	12	,	,	PUNCT
aijbe-667	566	13	&	&	CCONJ
aijbe-667	566	14	berry	berry	PROPN
aijbe-667	566	15	,	,	PUNCT
aijbe-667	566	16	l.	l.	PROPN
aijbe-667	566	17	l.	l.	PROPN
aijbe-667	566	18	(	(	PUNCT
aijbe-667	566	19	1985	1985	NUM
aijbe-667	566	20	)	)	PUNCT
aijbe-667	566	21	.	.	PUNCT
aijbe-667	567	1	a	a	DET
aijbe-667	567	2	conceptual	conceptual	ADJ
aijbe-667	567	3	model	model	NOUN
aijbe-667	567	4	of	of	ADP
aijbe-667	567	5	service	service	NOUN
aijbe-667	567	6	quality	quality	NOUN
aijbe-667	567	7	and	and	CCONJ
aijbe-667	567	8	its	its	PRON
aijbe-667	567	9	implications	implication	NOUN
aijbe-667	567	10	for	for	ADP
aijbe-667	567	11	future	future	ADJ
aijbe-667	567	12	research	research	NOUN
aijbe-667	567	13	.	.	PUNCT
aijbe-667	568	1	journal	journal	NOUN
aijbe-667	568	2	of	of	ADP
aijbe-667	568	3	marketing	marketing	NOUN
aijbe-667	568	4	,	,	PUNCT
aijbe-667	568	5	49	49	NUM
aijbe-667	568	6	(	(	PUNCT
aijbe-667	568	7	4	4	NUM
aijbe-667	568	8	)	)	PUNCT
aijbe-667	568	9	,	,	PUNCT
aijbe-667	568	10	41	41	NUM
aijbe-667	568	11	-	-	SYM
aijbe-667	568	12	50	50	NUM
aijbe-667	568	13	paulo	paulo	NOUN
aijbe-667	568	14	,	,	PUNCT
aijbe-667	568	15	r.	r.	PROPN
aijbe-667	568	16	,	,	PUNCT
aijbe-667	568	17	tiago	tiago	PROPN
aijbe-667	568	18	,	,	PUNCT
aijbe-667	568	19	o.	o.	PROPN
aijbe-667	568	20	&	&	CCONJ
aijbe-667	568	21	almira	almira	PROPN
aijbe-667	568	22	,	,	PUNCT
aijbe-667	568	23	f.	f.	PROPN
aijbe-667	568	24	(	(	PUNCT
aijbe-667	568	25	2019	2019	NUM
aijbe-667	568	26	)	)	PUNCT
aijbe-667	568	27	.	.	PUNCT
aijbe-667	569	1	the	the	DET
aijbe-667	569	2	impact	impact	NOUN
aijbe-667	569	3	of	of	ADP
aijbe-667	569	4	e	e	NOUN
aijbe-667	569	5	-	-	NOUN
aijbe-667	569	6	service	service	ADJ
aijbe-667	569	7	quality	quality	NOUN
aijbe-667	569	8	and	and	CCONJ
aijbe-667	569	9	customer	customer	NOUN
aijbe-667	569	10	satisfaction	satisfaction	NOUN
aijbe-667	569	11	on	on	ADP
aijbe-667	569	12	customer	customer	NOUN
aijbe-667	569	13	behaviour	behaviour	NOUN
aijbe-667	569	14	in	in	ADP
aijbe-667	569	15	online	online	ADJ
aijbe-667	569	16	shopping	shopping	NOUN
aijbe-667	569	17	.	.	PUNCT
aijbe-667	570	1	heliyon	heliyon	NOUN
aijbe-667	570	2	,	,	PUNCT
aijbe-667	570	3	5(10	5(10	NUM
aijbe-667	570	4	)	)	PUNCT
aijbe-667	570	5	,	,	PUNCT
aijbe-667	570	6	1	1	NUM
aijbe-667	570	7	-	-	SYM
aijbe-667	570	8	14	14	NUM
aijbe-667	570	9	.	.	PUNCT
aijbe-667	571	1	philip	philip	PROPN
aijbe-667	571	2	,	,	PUNCT
aijbe-667	571	3	g.	g.	PROPN
aijbe-667	571	4	&	&	CCONJ
aijbe-667	571	5	hazlett	hazlett	PROPN
aijbe-667	571	6	,	,	PUNCT
aijbe-667	571	7	s.	s.	PROPN
aijbe-667	571	8	a.	a.	PROPN
aijbe-667	571	9	(	(	PUNCT
aijbe-667	571	10	1997	1997	NUM
aijbe-667	571	11	)	)	PUNCT
aijbe-667	571	12	.	.	PUNCT
aijbe-667	572	1	the	the	DET
aijbe-667	572	2	measurement	measurement	NOUN
aijbe-667	572	3	of	of	ADP
aijbe-667	572	4	service	service	NOUN
aijbe-667	572	5	quality	quality	NOUN
aijbe-667	572	6	:	:	PUNCT
aijbe-667	572	7	a	a	DET
aijbe-667	572	8	new	new	ADJ
aijbe-667	572	9	pcp	pcp	PROPN
aijbe-667	572	10	attributes	attribute	VERB
aijbe-667	572	11	model	model	NOUN
aijbe-667	572	12	.	.	PUNCT
aijbe-667	573	1	international	international	ADJ
aijbe-667	573	2	journal	journal	PROPN
aijbe-667	573	3	of	of	ADP
aijbe-667	573	4	quality	quality	NOUN
aijbe-667	573	5	&	&	CCONJ
aijbe-667	573	6	reliability	reliability	NOUN
aijbe-667	573	7	management	management	NOUN
aijbe-667	573	8	,	,	PUNCT
aijbe-667	573	9	14(3	14(3	NUM
aijbe-667	573	10	)	)	PUNCT
aijbe-667	573	11	,	,	PUNCT
aijbe-667	573	12	260	260	NUM
aijbe-667	573	13	-	-	SYM
aijbe-667	573	14	286	286	NUM
aijbe-667	573	15	.	.	PUNCT
aijbe-667	574	1	https://marketbusinessnews.com/financial-glossary/online-shopping-definition-meaning/amp/	https://marketbusinessnews.com/financial-glossary/online-shopping-definition-meaning/amp/	PROPN
aijbe-667	574	2	https://doi.org/10.1108/ijqrm-08-2012-0113	https://doi.org/10.1108/ijqrm-08-2012-0113	PROPN
aijbe-667	574	3	https://doi.org/10.1108/ijqrm-08-2012-0113	https://doi.org/10.1108/ijqrm-08-2012-0113	PROPN
aijbe-667	574	4	https://doi.org/10.1016/j.heliyon.2019.e02690	https://doi.org/10.1016/j.heliyon.2019.e02690	VERB
aijbe-667	574	5	https://doi.org/10.1016/j.heliyon.2019.e02690	https://doi.org/10.1016/j.heliyon.2019.e02690	PROPN
aijbe-667	574	6	https://doi.org/10.1108/02656719710165482	https://doi.org/10.1108/02656719710165482	PROPN
aijbe-667	574	7	https://doi.org/10.1108/02656719710165482	https://doi.org/10.1108/02656719710165482	PROPN
aijbe-667	574	8	aniefiok	aniefiok	PROPN
aijbe-667	574	9	okon	okon	PROPN
aijbe-667	574	10	akpan	akpan	PROPN
aijbe-667	574	11	and	and	CCONJ
aijbe-667	574	12	aniebiet	aniebiet	PROPN
aijbe-667	574	13	etuk	etuk	NOUN
aijbe-667	574	14	(	(	PUNCT
aijbe-667	574	15	2024	2024	NUM
aijbe-667	574	16	)	)	PUNCT
aijbe-667	574	17	21	21	NUM
aijbe-667	574	18	american	american	ADJ
aijbe-667	574	19	interdisciplinary	interdisciplinary	ADJ
aijbe-667	574	20	journal	journal	NOUN
aijbe-667	574	21	of	of	ADP
aijbe-667	574	22	business	business	NOUN
aijbe-667	574	23	and	and	CCONJ
aijbe-667	574	24	economics	economic	NOUN
aijbe-667	574	25	|	|	ADV
aijbe-667	574	26	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	NOUN
aijbe-667	574	27	poon	poon	NOUN
aijbe-667	574	28	,	,	PUNCT
aijbe-667	574	29	w.	w.	PROPN
aijbe-667	574	30	c.	c.	PROPN
aijbe-667	574	31	&	&	CCONJ
aijbe-667	574	32	lee	lee	PROPN
aijbe-667	574	33	,	,	PUNCT
aijbe-667	574	34	c.	c.	PROPN
aijbe-667	574	35	k.	k.	PROPN
aijbe-667	574	36	(	(	PUNCT
aijbe-667	574	37	2012	2012	NUM
aijbe-667	574	38	)	)	PUNCT
aijbe-667	574	39	.	.	PUNCT
aijbe-667	575	1	e	e	X
aijbe-667	575	2	-	-	NOUN
aijbe-667	575	3	service	service	ADJ
aijbe-667	575	4	quality	quality	NOUN
aijbe-667	575	5	:	:	PUNCT
aijbe-667	575	6	an	an	DET
aijbe-667	575	7	empirical	empirical	ADJ
aijbe-667	575	8	investigation	investigation	NOUN
aijbe-667	575	9	.	.	PUNCT
aijbe-667	576	1	journal	journal	PROPN
aijbe-667	576	2	of	of	ADP
aijbe-667	576	3	asia	asia	PROPN
aijbe-667	576	4	-	-	PUNCT
aijbe-667	576	5	pacific	pacific	PROPN
aijbe-667	576	6	business	business	NOUN
aijbe-667	576	7	,	,	PUNCT
aijbe-667	576	8	13(3	13(3	NUM
aijbe-667	576	9	)	)	PUNCT
aijbe-667	576	10	,	,	PUNCT
aijbe-667	576	11	229	229	NUM
aijbe-667	576	12	-	-	SYM
aijbe-667	576	13	262	262	NUM
aijbe-667	576	14	.	.	PUNCT
aijbe-667	576	15	puriwat	puriwat	PROPN
aijbe-667	576	16	,	,	PUNCT
aijbe-667	576	17	w.	w.	PROPN
aijbe-667	576	18	&	&	CCONJ
aijbe-667	576	19	tripopsakul	tripopsakul	PROPN
aijbe-667	576	20	,	,	PUNCT
aijbe-667	576	21	s.	s.	PROPN
aijbe-667	576	22	(	(	PUNCT
aijbe-667	576	23	2017).the	2017).the	DET
aijbe-667	576	24	impact	impact	NOUN
aijbe-667	576	25	of	of	ADP
aijbe-667	576	26	e	e	NOUN
aijbe-667	576	27	-	-	NOUN
aijbe-667	576	28	service	service	ADJ
aijbe-667	576	29	quality	quality	NOUN
aijbe-667	576	30	on	on	ADP
aijbe-667	576	31	customer	customer	NOUN
aijbe-667	576	32	satisfaction	satisfaction	NOUN
aijbe-667	576	33	and	and	CCONJ
aijbe-667	576	34	loyalty	loyalty	NOUN
aijbe-667	576	35	in	in	ADP
aijbe-667	576	36	mobile	mobile	ADJ
aijbe-667	576	37	banking	banking	NOUN
aijbe-667	576	38	usage	usage	NOUN
aijbe-667	576	39	:	:	PUNCT
aijbe-667	576	40	case	case	NOUN
aijbe-667	576	41	study	study	NOUN
aijbe-667	576	42	of	of	ADP
aijbe-667	576	43	thailand.polish	thailand.polish	ADJ
aijbe-667	576	44	journal	journal	NOUN
aijbe-667	576	45	of	of	ADP
aijbe-667	576	46	management	management	NOUN
aijbe-667	576	47	studies	study	NOUN
aijbe-667	576	48	,	,	PUNCT
aijbe-667	576	49	15	15	NUM
aijbe-667	576	50	(	(	PUNCT
aijbe-667	576	51	2	2	NUM
aijbe-667	576	52	)	)	PUNCT
aijbe-667	576	53	,	,	PUNCT
aijbe-667	576	54	183	183	NUM
aijbe-667	576	55	-	-	SYM
aijbe-667	576	56	193	193	NUM
aijbe-667	576	57	.	.	PUNCT
aijbe-667	577	1	purnamasari	purnamasari	PROPN
aijbe-667	577	2	,	,	PUNCT
aijbe-667	577	3	d.	d.	PROPN
aijbe-667	577	4	(	(	PUNCT
aijbe-667	577	5	2022	2022	NUM
aijbe-667	577	6	)	)	PUNCT
aijbe-667	577	7	.	.	PUNCT
aijbe-667	578	1	the	the	DET
aijbe-667	578	2	roles	role	NOUN
aijbe-667	578	3	of	of	ADP
aijbe-667	578	4	e	e	NOUN
aijbe-667	578	5	-	-	NOUN
aijbe-667	578	6	service	service	ADJ
aijbe-667	578	7	quality	quality	NOUN
aijbe-667	578	8	,	,	PUNCT
aijbe-667	578	9	e	e	NOUN
aijbe-667	578	10	-	-	NOUN
aijbe-667	578	11	trust	trust	NOUN
aijbe-667	578	12	,	,	PUNCT
aijbe-667	578	13	and	and	CCONJ
aijbe-667	578	14	e	e	NOUN
aijbe-667	578	15	-	-	NOUN
aijbe-667	578	16	satisfaction	satisfaction	NOUN
aijbe-667	578	17	on	on	ADP
aijbe-667	578	18	online	online	ADJ
aijbe-667	578	19	retail	retail	ADJ
aijbe-667	578	20	loyalty	loyalty	NOUN
aijbe-667	578	21	.	.	PUNCT
aijbe-667	579	1	9th	9th	ADJ
aijbe-667	579	2	industrial	industrial	ADJ
aijbe-667	579	3	research	research	NOUN
aijbe-667	579	4	workshop	workshop	NOUN
aijbe-667	579	5	and	and	CCONJ
aijbe-667	579	6	national	national	ADJ
aijbe-667	579	7	seminar	seminar	NOUN
aijbe-667	579	8	.	.	PUNCT
aijbe-667	580	1	rabinovich	rabinovich	NOUN
aijbe-667	580	2	,	,	PUNCT
aijbe-667	580	3	e	e	PROPN
aijbe-667	580	4	&	&	CCONJ
aijbe-667	580	5	bailey	bailey	PROPN
aijbe-667	580	6	,	,	PUNCT
aijbe-667	580	7	p.	p.	PROPN
aijbe-667	580	8	j.	j.	PROPN
aijbe-667	580	9	(	(	PUNCT
aijbe-667	580	10	2004	2004	NUM
aijbe-667	580	11	)	)	PUNCT
aijbe-667	580	12	.	.	PUNCT
aijbe-667	581	1	physical	physical	ADJ
aijbe-667	581	2	distribution	distribution	NOUN
aijbe-667	581	3	service	service	NOUN
aijbe-667	581	4	quality	quality	NOUN
aijbe-667	581	5	in	in	ADP
aijbe-667	581	6	internet	internet	NOUN
aijbe-667	581	7	retailing	retailing	NOUN
aijbe-667	581	8	:	:	PUNCT
aijbe-667	581	9	service	service	NOUN
aijbe-667	581	10	pricing	pricing	NOUN
aijbe-667	581	11	,	,	PUNCT
aijbe-667	581	12	transaction	transaction	NOUN
aijbe-667	581	13	attributes	attribute	VERB
aijbe-667	581	14	,	,	PUNCT
aijbe-667	581	15	and	and	CCONJ
aijbe-667	581	16	firm	firm	ADJ
aijbe-667	581	17	attributes	attribute	NOUN
aijbe-667	581	18	.	.	PUNCT
aijbe-667	582	1	21(6	21(6	NUM
aijbe-667	582	2	)	)	PUNCT
aijbe-667	582	3	.	.	PUNCT
aijbe-667	583	1	journal	journal	NOUN
aijbe-667	583	2	of	of	ADP
aijbe-667	583	3	operations	operation	NOUN
aijbe-667	583	4	management	management	NOUN
aijbe-667	583	5	rahman	rahman	PROPN
aijbe-667	583	6	,	,	PUNCT
aijbe-667	583	7	s.	s.	PROPN
aijbe-667	583	8	,	,	PUNCT
aijbe-667	583	9	fadrula	fadrula	PROPN
aijbe-667	583	10	,	,	PUNCT
aijbe-667	583	11	f.	f.	PROPN
aijbe-667	583	12	yurizala	yurizala	PROPN
aijbe-667	583	13	,	,	PUNCT
aijbe-667	583	14	y.	y.	PROPN
aijbe-667	583	15	,	,	PUNCT
aijbe-667	583	16	marlynaa	marlynaa	PROPN
aijbe-667	583	17	,	,	PUNCT
aijbe-667	583	18	r.	r.	PROPN
aijbe-667	583	19	,	,	PUNCT
aijbe-667	583	20	&	&	CCONJ
aijbe-667	583	21	mominb	mominb	PROPN
aijbe-667	583	22	,	,	PUNCT
aijbe-667	583	23	m.	m.	NOUN
aijbe-667	583	24	(	(	PUNCT
aijbe-667	583	25	2022	2022	NUM
aijbe-667	583	26	)	)	PUNCT
aijbe-667	583	27	.	.	PUNCT
aijbe-667	584	1	rita	rita	PROPN
aijbe-667	584	2	,	,	PUNCT
aijbe-667	584	3	p.	p.	PROPN
aijbe-667	584	4	oliveira	oliveira	PROPN
aijbe-667	584	5	,	,	PUNCT
aijbe-667	584	6	t.	t.	PROPN
aijbe-667	584	7	&	&	CCONJ
aijbe-667	584	8	farisa	farisa	NOUN
aijbe-667	584	9	,	,	PUNCT
aijbe-667	584	10	a.	a.	NOUN
aijbe-667	584	11	(	(	PUNCT
aijbe-667	584	12	2019	2019	NUM
aijbe-667	584	13	)	)	PUNCT
aijbe-667	584	14	.	.	PUNCT
aijbe-667	585	1	the	the	DET
aijbe-667	585	2	impact	impact	NOUN
aijbe-667	585	3	of	of	ADP
aijbe-667	585	4	e	e	NOUN
aijbe-667	585	5	-	-	NOUN
aijbe-667	585	6	service	service	ADJ
aijbe-667	585	7	quality	quality	NOUN
aijbe-667	585	8	and	and	CCONJ
aijbe-667	585	9	customer	customer	NOUN
aijbe-667	585	10	satisfaction	satisfaction	NOUN
aijbe-667	585	11	on	on	ADP
aijbe-667	585	12	customer	customer	NOUN
aijbe-667	585	13	behavior	behavior	NOUN
aijbe-667	585	14	in	in	ADP
aijbe-667	585	15	online	online	PROPN
aijbe-667	585	16	shopping.elservier	shopping.elservier	PROPN
aijbe-667	585	17	ltd	ltd	PROPN
aijbe-667	585	18	.	.	PROPN
aijbe-667	585	19	1	1	NUM
aijbe-667	585	20	-	-	SYM
aijbe-667	585	21	14	14	NUM
aijbe-667	585	22	sadaf	sadaf	NOUN
aijbe-667	585	23	,	,	PUNCT
aijbe-667	585	24	f.	f.	PROPN
aijbe-667	585	25	&	&	CCONJ
aijbe-667	585	26	rahela	rahela	PROPN
aijbe-667	585	27	,	,	PUNCT
aijbe-667	585	28	f.	f.	PROPN
aijbe-667	585	29	(	(	PUNCT
aijbe-667	585	30	2019	2019	NUM
aijbe-667	585	31	)	)	PUNCT
aijbe-667	585	32	.	.	PUNCT
aijbe-667	586	1	service	service	NOUN
aijbe-667	586	2	quality	quality	NOUN
aijbe-667	586	3	to	to	ADP
aijbe-667	586	4	e	e	NOUN
aijbe-667	586	5	-	-	NOUN
aijbe-667	586	6	service	service	ADJ
aijbe-667	586	7	quality	quality	NOUN
aijbe-667	586	8	:	:	PUNCT
aijbe-667	586	9	a	a	DET
aijbe-667	586	10	paradigm	paradigm	NOUN
aijbe-667	586	11	shift	shift	NOUN
aijbe-667	586	12	.	.	PUNCT
aijbe-667	587	1	proceedings	proceeding	NOUN
aijbe-667	587	2	of	of	ADP
aijbe-667	587	3	the	the	DET
aijbe-667	587	4	international	international	ADJ
aijbe-667	587	5	conference	conference	NOUN
aijbe-667	587	6	on	on	ADP
aijbe-667	587	7	industrial	industrial	ADJ
aijbe-667	587	8	engineering	engineering	NOUN
aijbe-667	587	9	and	and	CCONJ
aijbe-667	587	10	operations	operation	NOUN
aijbe-667	587	11	management	management	NOUN
aijbe-667	587	12	,	,	PUNCT
aijbe-667	587	13	bangkok	bangkok	PROPN
aijbe-667	587	14	,	,	PUNCT
aijbe-667	587	15	thailand	thailand	PROPN
aijbe-667	587	16	,	,	PUNCT
aijbe-667	587	17	march	march	PROPN
aijbe-667	587	18	5	5	NUM
aijbe-667	587	19	-	-	SYM
aijbe-667	587	20	7	7	NUM
aijbe-667	587	21	,	,	PUNCT
aijbe-667	587	22	1656	1656	NUM
aijbe-667	587	23	-	-	SYM
aijbe-667	587	24	1666	1666	NUM
aijbe-667	587	25	.	.	PUNCT
aijbe-667	588	1	sakhaei	sakhaei	NOUN
aijbe-667	588	2	,	,	PUNCT
aijbe-667	588	3	s.	s.	PROPN
aijbe-667	588	4	f.	f.	PROPN
aijbe-667	588	5	,	,	PUNCT
aijbe-667	588	6	afshari	afshari	PROPN
aijbe-667	588	7	,	,	PUNCT
aijbe-667	588	8	a.	a.	PROPN
aijbe-667	588	9	j.	j.	PROPN
aijbe-667	588	10	&	&	CCONJ
aijbe-667	588	11	esmaili	esmaili	PROPN
aijbe-667	588	12	,	,	PUNCT
aijbe-667	588	13	e.	e.	PROPN
aijbe-667	588	14	(	(	PUNCT
aijbe-667	588	15	2014	2014	NUM
aijbe-667	588	16	)	)	PUNCT
aijbe-667	588	17	.	.	PUNCT
aijbe-667	589	1	the	the	DET
aijbe-667	589	2	impact	impact	NOUN
aijbe-667	589	3	of	of	ADP
aijbe-667	589	4	service	service	NOUN
aijbe-667	589	5	quality	quality	NOUN
aijbe-667	589	6	on	on	ADP
aijbe-667	589	7	customer	customer	NOUN
aijbe-667	589	8	satisfaction	satisfaction	NOUN
aijbe-667	589	9	in	in	ADP
aijbe-667	589	10	internet	internet	NOUN
aijbe-667	589	11	banking	banking	NOUN
aijbe-667	589	12	.	.	PUNCT
aijbe-667	590	1	journal	journal	PROPN
aijbe-667	590	2	of	of	ADP
aijbe-667	590	3	mathematics	mathematics	PROPN
aijbe-667	590	4	and	and	CCONJ
aijbe-667	590	5	computer	computer	NOUN
aijbe-667	590	6	science	science	NOUN
aijbe-667	590	7	,	,	PUNCT
aijbe-667	590	8	9(1	9(1	NUM
aijbe-667	590	9	)	)	PUNCT
aijbe-667	590	10	,	,	PUNCT
aijbe-667	590	11	33	33	NUM
aijbe-667	590	12	-	-	SYM
aijbe-667	590	13	40	40	NUM
aijbe-667	590	14	.	.	PUNCT
aijbe-667	591	1	santos	santos	PROPN
aijbe-667	591	2	,	,	PUNCT
aijbe-667	591	3	j.	j.	PROPN
aijbe-667	591	4	(	(	PUNCT
aijbe-667	591	5	2003	2003	NUM
aijbe-667	591	6	)	)	PUNCT
aijbe-667	591	7	.	.	PUNCT
aijbe-667	592	1	e	e	X
aijbe-667	592	2	-	-	NOUN
aijbe-667	592	3	service	service	ADJ
aijbe-667	592	4	quality	quality	NOUN
aijbe-667	592	5	:	:	PUNCT
aijbe-667	592	6	a	a	DET
aijbe-667	592	7	model	model	NOUN
aijbe-667	592	8	of	of	ADP
aijbe-667	592	9	virtual	virtual	ADJ
aijbe-667	592	10	service	service	NOUN
aijbe-667	592	11	quality	quality	NOUN
aijbe-667	592	12	dimensions	dimension	NOUN
aijbe-667	592	13	.	.	PUNCT
aijbe-667	593	1	management	management	NOUN
aijbe-667	593	2	service	service	NOUN
aijbe-667	593	3	quality	quality	NOUN
aijbe-667	593	4	,	,	PUNCT
aijbe-667	593	5	13(3	13(3	NUM
aijbe-667	593	6	)	)	PUNCT
aijbe-667	593	7	,	,	PUNCT
aijbe-667	593	8	233	233	NUM
aijbe-667	593	9	-	-	SYM
aijbe-667	593	10	246	246	NUM
aijbe-667	593	11	.	.	PUNCT
aijbe-667	594	1	sigala	sigala	NOUN
aijbe-667	594	2	,	,	PUNCT
aijbe-667	594	3	m.	m.	NOUN
aijbe-667	594	4	(	(	PUNCT
aijbe-667	594	5	2009	2009	NUM
aijbe-667	594	6	)	)	PUNCT
aijbe-667	594	7	.	.	PUNCT
aijbe-667	595	1	e	e	X
aijbe-667	595	2	-	-	NOUN
aijbe-667	595	3	service	service	ADJ
aijbe-667	595	4	quality	quality	NOUN
aijbe-667	595	5	and	and	CCONJ
aijbe-667	595	6	web	web	NOUN
aijbe-667	595	7	2.0	2.0	NUM
aijbe-667	595	8	:	:	PUNCT
aijbe-667	595	9	expanding	expand	VERB
aijbe-667	595	10	quality	quality	NOUN
aijbe-667	595	11	models	model	NOUN
aijbe-667	595	12	to	to	PART
aijbe-667	595	13	include	include	VERB
aijbe-667	595	14	customer	customer	NOUN
aijbe-667	595	15	participation	participation	NOUN
aijbe-667	595	16	and	and	CCONJ
aijbe-667	595	17	inter	inter	ADJ
aijbe-667	595	18	-	-	ADJ
aijbe-667	595	19	customer	customer	ADJ
aijbe-667	595	20	support	support	NOUN
aijbe-667	595	21	.	.	PUNCT
aijbe-667	596	1	service	service	NOUN
aijbe-667	596	2	industries	industry	NOUN
aijbe-667	596	3	journal,29(10	journal,29(10	NOUN
aijbe-667	596	4	)	)	PUNCT
aijbe-667	596	5	statista	statista	NOUN
aijbe-667	596	6	(	(	PUNCT
aijbe-667	596	7	2022	2022	NUM
aijbe-667	596	8	)	)	PUNCT
aijbe-667	596	9	.	.	PUNCT
aijbe-667	597	1	e	e	X
aijbe-667	597	2	-	-	NOUN
aijbe-667	597	3	commerce	commerce	NOUN
aijbe-667	597	4	in	in	ADP
aijbe-667	597	5	nigeriastatistics	nigeriastatistic	NOUN
aijbe-667	597	6	&	&	CCONJ
aijbe-667	597	7	facts	fact	NOUN
aijbe-667	597	8	.	.	PUNCT
aijbe-667	598	1	retrieved	retrieve	VERB
aijbe-667	598	2	from	from	ADP
aijbe-667	598	3	statista.com	statista.com	X
aijbe-667	598	4	statista	statista	NOUN
aijbe-667	598	5	(	(	PUNCT
aijbe-667	598	6	2022b	2022b	NUM
aijbe-667	598	7	)	)	PUNCT
aijbe-667	598	8	.	.	PUNCT
aijbe-667	599	1	global	global	ADJ
aijbe-667	599	2	retail	retail	ADJ
aijbe-667	599	3	e	e	PROPN
aijbe-667	599	4	-	-	NOUN
aijbe-667	599	5	commerce	commerce	NOUN
aijbe-667	599	6	sales	sale	NOUN
aijbe-667	599	7	2014	2014	NUM
aijbe-667	599	8	-	-	SYM
aijbe-667	599	9	2026	2026	NUM
aijbe-667	599	10	.	.	PUNCT
aijbe-667	599	11	retrieved	retrieve	VERB
aijbe-667	599	12	from	from	ADP
aijbe-667	599	13	statista.com	statista.com	X
aijbe-667	599	14	statista	statista	NOUN
aijbe-667	599	15	(	(	PUNCT
aijbe-667	599	16	2023	2023	NUM
aijbe-667	599	17	)	)	PUNCT
aijbe-667	599	18	.	.	PUNCT
aijbe-667	600	1	e	e	X
aijbe-667	600	2	-	-	NOUN
aijbe-667	600	3	commerce	commerce	NOUN
aijbe-667	600	4	world	world	NOUN
aijbe-667	600	5	-	-	PUNCT
aijbe-667	600	6	wide	wide	ADJ
aijbe-667	600	7	statistics	statistic	NOUN
aijbe-667	600	8	&	&	CCONJ
aijbe-667	600	9	facts	fact	NOUN
aijbe-667	600	10	.	.	PUNCT
aijbe-667	601	1	retrieved	retrieve	VERB
aijbe-667	601	2	from	from	ADP
aijbe-667	601	3	statista	statista	NOUN
aijbe-667	601	4	,	,	PUNCT
aijbe-667	601	5	com	com	NOUN
aijbe-667	601	6	statista	statista	NOUN
aijbe-667	601	7	(	(	PUNCT
aijbe-667	601	8	2023b	2023b	NUM
aijbe-667	601	9	)	)	PUNCT
aijbe-667	601	10	.	.	PUNCT
aijbe-667	602	1	e	e	X
aijbe-667	602	2	-	-	NOUN
aijbe-667	602	3	commerce	commerce	NOUN
aijbe-667	602	4	retail	retail	NOUN
aijbe-667	602	5	as	as	ADP
aijbe-667	602	6	share	share	NOUN
aijbe-667	602	7	of	of	ADP
aijbe-667	602	8	total	total	ADJ
aijbe-667	602	9	retail	retail	NOUN
aijbe-667	602	10	in	in	ADP
aijbe-667	602	11	selected	select	VERB
aijbe-667	602	12	african	african	ADJ
aijbe-667	602	13	countries	country	NOUN
aijbe-667	602	14	from	from	ADP
aijbe-667	602	15	2020	2020	NUM
aijbe-667	602	16	to	to	ADP
aijbe-667	602	17	2021	2021	NUM
aijbe-667	602	18	.	.	PUNCT
aijbe-667	603	1	retrieved	retrieve	VERB
aijbe-667	603	2	from	from	ADP
aijbe-667	603	3	https://www.statista.com/statistics/1176023/e-commerce-retail-as-share-of-total-retail-inafrica/	https://www.statista.com/statistics/1176023/e-commerce-retail-as-share-of-total-retail-inafrica/	ADJ
aijbe-667	603	4	sukendia	sukendia	NOUN
aijbe-667	603	5	,	,	PUNCT
aijbe-667	603	6	j.	j.	PROPN
aijbe-667	603	7	,	,	PUNCT
aijbe-667	603	8	hariantob	hariantob	PROPN
aijbe-667	603	9	,	,	PUNCT
aijbe-667	603	10	n.	n.	NOUN
aijbe-667	603	11	,	,	PUNCT
aijbe-667	603	12	wansagac	wansagac	PROPN
aijbe-667	603	13	,	,	PUNCT
aijbe-667	603	14	s.	s.	PROPN
aijbe-667	603	15	,	,	PUNCT
aijbe-667	603	16	&	&	CCONJ
aijbe-667	603	17	gunadid	gunadid	PROPN
aijbe-667	603	18	,	,	PUNCT
aijbe-667	603	19	w.	w.	NOUN
aijbe-667	603	20	(	(	PUNCT
aijbe-667	603	21	2021	2021	NUM
aijbe-667	603	22	)	)	PUNCT
aijbe-667	603	23	.	.	PUNCT
aijbe-667	604	1	taherikia	taherikia	NOUN
aijbe-667	604	2	,	,	PUNCT
aijbe-667	604	3	f.	f.	PROPN
aijbe-667	604	4	,	,	PUNCT
aijbe-667	604	5	&	&	CCONJ
aijbe-667	604	6	shamsi	shamsi	PROPN
aijbe-667	604	7	,	,	PUNCT
aijbe-667	604	8	b.	b.	PROPN
aijbe-667	604	9	(	(	PUNCT
aijbe-667	604	10	2014	2014	NUM
aijbe-667	604	11	)	)	PUNCT
aijbe-667	604	12	.	.	PUNCT
aijbe-667	605	1	evaluation	evaluation	NOUN
aijbe-667	605	2	and	and	CCONJ
aijbe-667	605	3	ranking	ranking	NOUN
aijbe-667	605	4	of	of	ADP
aijbe-667	605	5	the	the	DET
aijbe-667	605	6	factors	factor	NOUN
aijbe-667	605	7	influencing	influence	VERB
aijbe-667	605	8	the	the	DET
aijbe-667	605	9	quality	quality	NOUN
aijbe-667	605	10	of	of	ADP
aijbe-667	605	11	e	e	NOUN
aijbe-667	605	12	-	-	NOUN
aijbe-667	605	13	banking	banking	ADJ
aijbe-667	605	14	service	service	NOUN
aijbe-667	605	15	.	.	PUNCT
aijbe-667	606	1	kuwait	kuwait	PROPN
aijbe-667	606	2	chapter	chapter	PROPN
aijbe-667	606	3	of	of	ADP
aijbe-667	606	4	the	the	DET
aijbe-667	606	5	arabian	arabian	ADJ
aijbe-667	606	6	journal	journal	NOUN
aijbe-667	606	7	of	of	ADP
aijbe-667	606	8	business	business	NOUN
aijbe-667	606	9	and	and	CCONJ
aijbe-667	606	10	management	management	NOUN
aijbe-667	606	11	review	review	NOUN
aijbe-667	606	12	,	,	PUNCT
aijbe-667	606	13	3(11	3(11	NUM
aijbe-667	606	14	)	)	PUNCT
aijbe-667	606	15	,	,	PUNCT
aijbe-667	606	16	165	165	NUM
aijbe-667	606	17	.	.	PUNCT
aijbe-667	607	1	tan	tan	PROPN
aijbe-667	607	2	,	,	PUNCT
aijbe-667	607	3	s.	s.	PROPN
aijbe-667	607	4	s.	s.	PROPN
aijbe-667	607	5	,	,	PUNCT
aijbe-667	607	6	abdul	abdul	PROPN
aijbe-667	607	7	,	,	PUNCT
aijbe-667	607	8	r.	r.	PROPN
aijbe-667	607	9	,	,	PUNCT
aijbe-667	607	10	zahir	zahir	NOUN
aijbe-667	607	11	,	,	PUNCT
aijbe-667	607	12	o.	o.	PROPN
aijbe-667	607	13	,	,	PUNCT
aijbe-667	607	14	lee	lee	PROPN
aijbe-667	607	15	,	,	PUNCT
aijbe-667	607	16	h.	h.	PROPN
aijbe-667	607	17	s.	s.	PROPN
aijbe-667	607	18	,	,	PUNCT
aijbe-667	607	19	arif	arif	PROPN
aijbe-667	607	20	,	,	PUNCT
aijbe-667	607	21	j.	j.	PROPN
aijbe-667	607	22	,	,	PUNCT
aijbe-667	607	23	parameswaran	parameswaran	NOUN
aijbe-667	607	24	,	,	PUNCT
aijbe-667	607	25	s.	s.	PROPN
aijbe-667	607	26	&	&	CCONJ
aijbe-667	607	27	rasheedul	rasheedul	PROPN
aijbe-667	607	28	,	,	PUNCT
aijbe-667	607	29	h.	h.	PROPN
aijbe-667	607	30	(	(	PUNCT
aijbe-667	607	31	2018	2018	NUM
aijbe-667	607	32	)	)	PUNCT
aijbe-667	607	33	.	.	PUNCT
aijbe-667	608	1	modelling	model	VERB
aijbe-667	608	2	consumer	consumer	NOUN
aijbe-667	608	3	perceptions	perception	NOUN
aijbe-667	608	4	of	of	ADP
aijbe-667	608	5	internet	internet	NOUN
aijbe-667	608	6	retail	retail	NOUN
aijbe-667	608	7	service	service	NOUN
aijbe-667	608	8	quality	quality	NOUN
aijbe-667	608	9	through	through	ADP
aijbe-667	608	10	structured	structured	ADJ
aijbe-667	608	11	equation	equation	NOUN
aijbe-667	608	12	analysis	analysis	NOUN
aijbe-667	608	13	.	.	PUNCT
aijbe-667	609	1	herald	herald	PROPN
aijbe-667	609	2	namsca	namsca	PROPN
aijbe-667	609	3	,	,	PUNCT
aijbe-667	609	4	1	1	NUM
aijbe-667	609	5	,	,	PUNCT
aijbe-667	609	6	1139	1139	NUM
aijbe-667	609	7	-	-	SYM
aijbe-667	609	8	1148	1148	NUM
aijbe-667	609	9	.	.	PUNCT
aijbe-667	610	1	https://doi.org/10.1080/10599231.2012.690682	https://doi.org/10.1080/10599231.2012.690682	NOUN
aijbe-667	610	2	https://doi.org/10.1080/10599231.2012.690682	https://doi.org/10.1080/10599231.2012.690682	PROPN
aijbe-667	610	3	https://doi.org/10.1108/09604520310476490	https://doi.org/10.1108/09604520310476490	VERB
aijbe-667	610	4	https://doi.org/10.1108/09604520310476490	https://doi.org/10.1108/09604520310476490	PROPN
aijbe-667	610	5	aniefiok	aniefiok	NOUN
aijbe-667	610	6	okon	okon	PROPN
aijbe-667	610	7	akpan	akpan	PROPN
aijbe-667	610	8	and	and	CCONJ
aijbe-667	610	9	aniebiet	aniebiet	PROPN
aijbe-667	610	10	etuk	etuk	NOUN
aijbe-667	610	11	(	(	PUNCT
aijbe-667	610	12	2024	2024	NUM
aijbe-667	610	13	)	)	PUNCT
aijbe-667	610	14	22	22	NUM
aijbe-667	610	15	american	american	ADJ
aijbe-667	610	16	interdisciplinary	interdisciplinary	ADJ
aijbe-667	610	17	journal	journal	NOUN
aijbe-667	610	18	of	of	ADP
aijbe-667	610	19	business	business	NOUN
aijbe-667	610	20	and	and	CCONJ
aijbe-667	610	21	economics	economic	NOUN
aijbe-667	610	22	|	|	ADV
aijbe-667	610	23	https://sadijournals.org/index.php/aijbe	https://sadijournals.org/index.php/aijbe	VERB
aijbe-667	610	24	the	the	DET
aijbe-667	610	25	effect	effect	NOUN
aijbe-667	610	26	of	of	ADP
aijbe-667	610	27	e	e	NOUN
aijbe-667	610	28	-	-	NOUN
aijbe-667	610	29	service	service	ADJ
aijbe-667	610	30	quality	quality	NOUN
aijbe-667	610	31	,	,	PUNCT
aijbe-667	610	32	e	e	NOUN
aijbe-667	610	33	-	-	NOUN
aijbe-667	610	34	service	service	ADJ
aijbe-667	610	35	satisfaction	satisfaction	NOUN
aijbe-667	610	36	,	,	PUNCT
aijbe-667	610	37	on	on	ADP
aijbe-667	610	38	e	e	NOUN
aijbe-667	610	39	-	-	NOUN
aijbe-667	610	40	service	service	ADJ
aijbe-667	610	41	loyalty	loyalty	NOUN
aijbe-667	610	42	of	of	ADP
aijbe-667	610	43	indonesian	indonesian	ADJ
aijbe-667	610	44	e	e	NOUN
aijbe-667	610	45	-	-	NOUN
aijbe-667	610	46	commerce	commerce	NOUN
aijbe-667	610	47	using	use	VERB
aijbe-667	610	48	sem	sem	ADJ
aijbe-667	610	49	-	-	PUNCT
aijbe-667	610	50	pls	pls	NOUN
aijbe-667	610	51	methodology	methodology	NOUN
aijbe-667	610	52	.	.	PUNCT
aijbe-667	611	1	proceedings	proceeding	NOUN
aijbe-667	611	2	of	of	ADP
aijbe-667	611	3	the	the	DET
aijbe-667	611	4	7th	7th	ADJ
aijbe-667	611	5	north	north	PROPN
aijbe-667	611	6	american	american	PROPN
aijbe-667	611	7	international	international	ADJ
aijbe-667	611	8	conference	conference	PROPN
aijbe-667	611	9	on	on	ADP
aijbe-667	611	10	industrial	industrial	ADJ
aijbe-667	611	11	engineering	engineering	NOUN
aijbe-667	611	12	and	and	CCONJ
aijbe-667	611	13	operations	operation	NOUN
aijbe-667	611	14	management	management	NOUN
aijbe-667	611	15	,	,	PUNCT
aijbe-667	611	16	orlando	orlando	PROPN
aijbe-667	611	17	,	,	PUNCT
aijbe-667	611	18	florida	florida	PROPN
aijbe-667	611	19	,	,	PUNCT
aijbe-667	611	20	usa	usa	PROPN
aijbe-667	611	21	.	.	PUNCT
aijbe-667	612	1	the	the	DET
aijbe-667	612	2	impact	impact	NOUN
aijbe-667	612	3	of	of	ADP
aijbe-667	612	4	e	e	NOUN
aijbe-667	612	5	-	-	NOUN
aijbe-667	612	6	service	service	ADJ
aijbe-667	612	7	quality	quality	NOUN
aijbe-667	612	8	on	on	ADP
aijbe-667	612	9	customer	customer	NOUN
aijbe-667	612	10	engagement	engagement	NOUN
aijbe-667	612	11	,	,	PUNCT
aijbe-667	612	12	customer	customer	NOUN
aijbe-667	612	13	experience	experience	NOUN
aijbe-667	612	14	and	and	CCONJ
aijbe-667	612	15	customer	customer	NOUN
aijbe-667	612	16	loyalty	loyalty	NOUN
aijbe-667	612	17	in	in	ADP
aijbe-667	612	18	b2c	b2c	PROPN
aijbe-667	612	19	e	e	NOUN
aijbe-667	612	20	-	-	NOUN
aijbe-667	612	21	commerce	commerce	NOUN
aijbe-667	612	22	.	.	PUNCT
aijbe-667	613	1	turkish	turkish	ADJ
aijbe-667	613	2	journal	journal	PROPN
aijbe-667	613	3	of	of	ADP
aijbe-667	613	4	computer	computer	NOUN
aijbe-667	613	5	and	and	CCONJ
aijbe-667	613	6	mathematics	mathematic	NOUN
aijbe-667	613	7	education	education	NOUN
aijbe-667	613	8	,	,	PUNCT
aijbe-667	613	9	12(3	12(3	NUM
aijbe-667	613	10	)	)	PUNCT
aijbe-667	613	11	,	,	PUNCT
aijbe-667	613	12	3170	3170	NUM
aijbe-667	613	13	-	-	SYM
aijbe-667	613	14	3184	3184	NUM
aijbe-667	613	15	wali	wali	PROPN
aijbe-667	613	16	,	,	PUNCT
aijbe-667	613	17	a.f	a.f	PROPN
aijbe-667	613	18	.	.	PROPN
aijbe-667	613	19	&	&	CCONJ
aijbe-667	613	20	copara	copara	PROPN
aijbe-667	613	21	,	,	PUNCT
aijbe-667	613	22	b.	b.	PROPN
aijbe-667	613	23	(	(	PUNCT
aijbe-667	613	24	2012	2012	NUM
aijbe-667	613	25	)	)	PUNCT
aijbe-667	613	26	.	.	PUNCT
aijbe-667	614	1	e	e	X
aijbe-667	614	2	-	-	NOUN
aijbe-667	614	3	service	service	ADJ
aijbe-667	614	4	quality	quality	NOUN
aijbe-667	614	5	experience	experience	NOUN
aijbe-667	614	6	and	and	CCONJ
aijbe-667	614	7	customer	customer	NOUN
aijbe-667	614	8	loyalty	loyalty	NOUN
aijbe-667	614	9	:	:	PUNCT
aijbe-667	614	10	an	an	DET
aijbe-667	614	11	emphasis	emphasis	NOUN
aijbe-667	614	12	of	of	ADP
aijbe-667	614	13	the	the	DET
aijbe-667	614	14	nigeria	nigeria	PROPN
aijbe-667	614	15	airline	airline	NOUN
aijbe-667	614	16	operations	operation	NOUN
aijbe-667	614	17	.	.	PUNCT
aijbe-667	615	1	european	european	ADJ
aijbe-667	615	2	journal	journal	PROPN
aijbe-667	615	3	of	of	ADP
aijbe-667	615	4	business	business	NOUN
aijbe-667	615	5	and	and	CCONJ
aijbe-667	615	6	social	social	ADJ
aijbe-667	615	7	sciences,1	sciences,1	ADJ
aijbe-667	615	8	(	(	PUNCT
aijbe-667	615	9	9	9	NUM
aijbe-667	615	10	)	)	PUNCT
aijbe-667	615	11	,	,	PUNCT
aijbe-667	615	12	118	118	NUM
aijbe-667	615	13	-	-	SYM
aijbe-667	615	14	125	125	NUM
aijbe-667	615	15	wang	wang	PROPN
aijbe-667	615	16	,	,	PUNCT
aijbe-667	615	17	s.	s.	PROPN
aijbe-667	615	18	,	,	PUNCT
aijbe-667	615	19	cavusoglu	cavusoglu	PROPN
aijbe-667	615	20	,	,	PUNCT
aijbe-667	615	21	h.	h.	PROPN
aijbe-667	615	22	,	,	PUNCT
aijbe-667	615	23	&	&	CCONJ
aijbe-667	615	24	deng	deng	PROPN
aijbe-667	615	25	,	,	PUNCT
aijbe-667	615	26	z.	z.	PROPN
aijbe-667	615	27	(	(	PUNCT
aijbe-667	615	28	2016	2016	NUM
aijbe-667	615	29	)	)	PUNCT
aijbe-667	615	30	.	.	PUNCT
aijbe-667	616	1	early	early	ADJ
aijbe-667	616	2	mover	mover	NOUN
aijbe-667	616	3	advantage	advantage	NOUN
aijbe-667	616	4	in	in	ADP
aijbe-667	616	5	e	e	PROPN
aijbe-667	616	6	-	-	NOUN
aijbe-667	616	7	commerce	commerce	NOUN
aijbe-667	616	8	platforms	platform	NOUN
aijbe-667	616	9	with	with	ADP
aijbe-667	616	10	low	low	ADJ
aijbe-667	616	11	entry	entry	NOUN
aijbe-667	616	12	barriers	barrier	NOUN
aijbe-667	616	13	:	:	PUNCT
aijbe-667	616	14	the	the	DET
aijbe-667	616	15	role	role	NOUN
aijbe-667	616	16	of	of	ADP
aijbe-667	616	17	customer	customer	NOUN
aijbe-667	616	18	relationship	relationship	NOUN
aijbe-667	616	19	management	management	NOUN
aijbe-667	616	20	capabilities	capability	NOUN
aijbe-667	616	21	.	.	PUNCT
aijbe-667	617	1	information	information	NOUN
aijbe-667	617	2	and	and	CCONJ
aijbe-667	617	3	management	management	NOUN
aijbe-667	617	4	,	,	PUNCT
aijbe-667	617	5	53(2	53(2	NUM
aijbe-667	617	6	)	)	PUNCT
aijbe-667	617	7	,	,	PUNCT
aijbe-667	617	8	197	197	NUM
aijbe-667	617	9	-	-	SYM
aijbe-667	617	10	206	206	NUM
aijbe-667	617	11	webretailer	webretailer	NOUN
aijbe-667	617	12	(	(	PUNCT
aijbe-667	617	13	2023	2023	NUM
aijbe-667	617	14	)	)	PUNCT
aijbe-667	617	15	.	.	PUNCT
aijbe-667	618	1	the	the	DET
aijbe-667	618	2	world	world	NOUN
aijbe-667	618	3	’s	’s	PART
aijbe-667	618	4	top	top	ADJ
aijbe-667	618	5	online	online	ADJ
aijbe-667	618	6	marketplaces	marketplace	NOUN
aijbe-667	618	7	2023	2023	NUM
aijbe-667	618	8	.	.	PUNCT
aijbe-667	619	1	retrieved	retrieve	VERB
aijbe-667	619	2	from	from	ADP
aijbe-667	619	3	https://www.webretailer.com/marketplaces-world-wide/online-marketplaces/	https://www.webretailer.com/marketplaces-world-wide/online-marketplaces/	PROPN
aijbe-667	619	4	wirapraja	wirapraja	PROPN
aijbe-667	619	5	,	,	PUNCT
aijbe-667	619	6	a.	a.	NOUN
aijbe-667	619	7	,	,	PUNCT
aijbe-667	619	8	aribowo	aribowo	PROPN
aijbe-667	619	9	,	,	PUNCT
aijbe-667	619	10	h.	h.	PROPN
aijbe-667	619	11	,	,	PUNCT
aijbe-667	619	12	&	&	CCONJ
aijbe-667	619	13	setyoadi	setyoadi	PROPN
aijbe-667	619	14	,	,	PUNCT
aijbe-667	619	15	e.	e.	PROPN
aijbe-667	619	16	t.	t.	PROPN
aijbe-667	619	17	(	(	PUNCT
aijbe-667	619	18	2021	2021	NUM
aijbe-667	619	19	)	)	PUNCT
aijbe-667	619	20	.	.	PUNCT
aijbe-667	620	1	the	the	DET
aijbe-667	620	2	influence	influence	NOUN
aijbe-667	620	3	of	of	ADP
aijbe-667	620	4	e	e	NOUN
aijbe-667	620	5	-	-	NOUN
aijbe-667	620	6	service	service	ADJ
aijbe-667	620	7	quality	quality	NOUN
aijbe-667	620	8	,	,	PUNCT
aijbe-667	620	9	and	and	CCONJ
aijbe-667	620	10	customer	customer	NOUN
aijbe-667	620	11	satisfaction	satisfaction	NOUN
aijbe-667	620	12	on	on	AUX
aijbe-667	620	13	go	go	VERB
aijbe-667	620	14	-	-	PUNCT
aijbe-667	620	15	send	send	VERB
aijbe-667	620	16	customer	customer	NOUN
aijbe-667	620	17	loyalty	loyalty	NOUN
aijbe-667	620	18	in	in	ADP
aijbe-667	620	19	surabaya	surabaya	PROPN
aijbe-667	620	20	.	.	PUNCT
aijbe-667	621	1	indonesian	indonesian	PROPN
aijbe-667	621	2	journal	journal	PROPN
aijbe-667	621	3	of	of	ADP
aijbe-667	621	4	information	information	NOUN
aijbe-667	621	5	systems	system	NOUN
aijbe-667	621	6	,	,	PUNCT
aijbe-667	621	7	3	3	NUM
aijbe-667	621	8	(	(	PUNCT
aijbe-667	621	9	2	2	NUM
aijbe-667	621	10	)	)	PUNCT
aijbe-667	621	11	,	,	PUNCT
aijbe-667	621	12	128	128	NUM
aijbe-667	621	13	-	-	SYM
aijbe-667	621	14	137	137	NUM
aijbe-667	621	15	wisaksana	wisaksana	NOUN
aijbe-667	621	16	,	,	PUNCT
aijbe-667	621	17	a.	a.	PROPN
aijbe-667	621	18	r.	r.	PROPN
aijbe-667	621	19	(	(	PUNCT
aijbe-667	621	20	2020	2020	NUM
aijbe-667	621	21	)	)	PUNCT
aijbe-667	621	22	.	.	PUNCT
aijbe-667	622	1	the	the	DET
aijbe-667	622	2	influence	influence	NOUN
aijbe-667	622	3	of	of	ADP
aijbe-667	622	4	e	e	NOUN
aijbe-667	622	5	-	-	NOUN
aijbe-667	622	6	service	service	ADJ
aijbe-667	622	7	quality	quality	NOUN
aijbe-667	622	8	and	and	CCONJ
aijbe-667	622	9	perceived	perceive	VERB
aijbe-667	622	10	quality	quality	NOUN
aijbe-667	622	11	on	on	ADP
aijbe-667	622	12	consumer	consumer	NOUN
aijbe-667	622	13	loyalty	loyalty	NOUN
aijbe-667	622	14	of	of	ADP
aijbe-667	622	15	online	online	ADJ
aijbe-667	622	16	shop	shop	NOUN
aijbe-667	622	17	tokopedia	tokopedia	NOUN
aijbe-667	622	18	users	user	NOUN
aijbe-667	622	19	in	in	ADP
aijbe-667	622	20	malang	malang	PROPN
aijbe-667	622	21	city	city	PROPN
aijbe-667	622	22	.	.	PUNCT
aijbe-667	623	1	retrieved	retrieve	VERB
aijbe-667	623	2	from	from	ADP
aijbe-667	623	3	researchgate.com	researchgate.com	X
aijbe-667	623	4	wolfinbarger	wolfinbarger	NOUN
aijbe-667	623	5	,	,	PUNCT
aijbe-667	623	6	m	m	PROPN
aijbe-667	623	7	,	,	PUNCT
aijbe-667	623	8	&	&	CCONJ
aijbe-667	623	9	gilly	gilly	PROPN
aijbe-667	623	10	,	,	PUNCT
aijbe-667	623	11	m.	m.	NOUN
aijbe-667	623	12	c.	c.	PROPN
aijbe-667	623	13	(	(	PUNCT
aijbe-667	623	14	2003	2003	NUM
aijbe-667	623	15	)	)	PUNCT
aijbe-667	623	16	.	.	PUNCT
aijbe-667	624	1	etailq	etailq	PROPN
aijbe-667	624	2	:	:	PUNCT
aijbe-667	624	3	dimensionalizing	dimensionalize	VERB
aijbe-667	624	4	,	,	PUNCT
aijbe-667	624	5	measuring	measure	VERB
aijbe-667	624	6	and	and	CCONJ
aijbe-667	624	7	predicting	predict	VERB
aijbe-667	624	8	etail	etail	ADJ
aijbe-667	624	9	quality	quality	NOUN
aijbe-667	624	10	.	.	PUNCT
aijbe-667	625	1	journal	journal	PROPN
aijbe-667	625	2	of	of	ADP
aijbe-667	625	3	retailing,79(3),183	retailing,79(3),183	PROPN
aijbe-667	625	4	-	-	PUNCT
aijbe-667	625	5	198	198	NUM
aijbe-667	625	6	yahoo	yahoo	NOUN
aijbe-667	625	7	finance	finance	NOUN
aijbe-667	625	8	(	(	PUNCT
aijbe-667	625	9	2023	2023	NUM
aijbe-667	625	10	)	)	PUNCT
aijbe-667	625	11	.	.	PUNCT
aijbe-667	626	1	nigeria	nigeria	PROPN
aijbe-667	626	2	b2c	b2c	PROPN
aijbe-667	626	3	ecommerce	ecommerce	NOUN
aijbe-667	626	4	market	market	NOUN
aijbe-667	626	5	report	report	NOUN
aijbe-667	626	6	.	.	PUNCT
aijbe-667	627	1	retrieved	retrieve	VERB
aijbe-667	627	2	from	from	ADP
aijbe-667	627	3	https://finance.yahoo.com/news/nigeria-b2c-ecommercemarketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%2010	https://finance.yahoo.com/news/nigeria-b2c-ecommercemarketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%2010	PROPN
aijbe-667	627	4	0%20kpis%20in%20nigeria	0%20kpis%20in%20nigeria	PROPN
aijbe-667	627	5	.	.	PUNCT
aijbe-667	628	1	yazeed	yazeed	PROPN
aijbe-667	628	2	,	,	PUNCT
aijbe-667	628	3	a.	a.	NOUN
aijbe-667	628	4	m.	m.	NOUN
aijbe-667	628	5	,	,	PUNCT
aijbe-667	628	6	yazidu	yazidu	NOUN
aijbe-667	628	7	,	,	PUNCT
aijbe-667	628	8	u.	u.	PROPN
aijbe-667	628	9	&	&	CCONJ
aijbe-667	628	10	ibrahim	ibrahim	PROPN
aijbe-667	628	11	,	,	PUNCT
aijbe-667	628	12	y.	y.	PROPN
aijbe-667	628	13	(	(	PUNCT
aijbe-667	628	14	2014	2014	NUM
aijbe-667	628	15	)	)	PUNCT
aijbe-667	628	16	.	.	PUNCT
aijbe-667	629	1	automated	automate	VERB
aijbe-667	629	2	teller	teller	NOUN
aijbe-667	629	3	machine	machine	NOUN
aijbe-667	629	4	(	(	PUNCT
aijbe-667	629	5	atm	atm	NOUN
aijbe-667	629	6	)	)	PUNCT
aijbe-667	629	7	operation	operation	NOUN
aijbe-667	629	8	features	feature	NOUN
aijbe-667	629	9	and	and	CCONJ
aijbe-667	629	10	usage	usage	NOUN
aijbe-667	629	11	in	in	ADP
aijbe-667	629	12	ghana	ghana	PROPN
aijbe-667	629	13	:	:	PUNCT
aijbe-667	629	14	implications	implication	NOUN
aijbe-667	629	15	for	for	ADP
aijbe-667	629	16	managerial	managerial	ADJ
aijbe-667	629	17	decisions	decision	NOUN
aijbe-667	629	18	.	.	PUNCT
aijbe-667	630	1	journal	journal	PROPN
aijbe-667	630	2	of	of	ADP
aijbe-667	630	3	business	business	PROPN
aijbe-667	630	4	administration	administration	NOUN
aijbe-667	630	5	and	and	CCONJ
aijbe-667	630	6	education	education	NOUN
aijbe-667	630	7	,	,	PUNCT
aijbe-667	630	8	5(2	5(2	NUM
aijbe-667	630	9	)	)	PUNCT
aijbe-667	630	10	,	,	PUNCT
aijbe-667	630	11	137	137	NUM
aijbe-667	630	12	-	-	SYM
aijbe-667	630	13	157	157	NUM
aijbe-667	630	14	.	.	PUNCT
aijbe-667	631	1	zeithaml	zeithaml	PROPN
aijbe-667	631	2	,	,	PUNCT
aijbe-667	631	3	v.	v.	PROPN
aijbe-667	631	4	a.	a.	PROPN
aijbe-667	631	5	,	,	PUNCT
aijbe-667	631	6	parasuraman	parasuraman	NOUN
aijbe-667	631	7	,	,	PUNCT
aijbe-667	631	8	a.	a.	PROPN
aijbe-667	631	9	&	&	CCONJ
aijbe-667	631	10	malhotra	malhotra	PROPN
aijbe-667	631	11	,	,	PUNCT
aijbe-667	631	12	a.	a.	NOUN
aijbe-667	631	13	(	(	PUNCT
aijbe-667	631	14	2000	2000	NUM
aijbe-667	631	15	)	)	PUNCT
aijbe-667	631	16	.	.	PUNCT
aijbe-667	632	1	a	a	DET
aijbe-667	632	2	conceptual	conceptual	ADJ
aijbe-667	632	3	framework	framework	NOUN
aijbe-667	632	4	for	for	ADP
aijbe-667	632	5	understanding	understand	VERB
aijbe-667	632	6	e	e	NOUN
aijbe-667	632	7	-	-	NOUN
aijbe-667	632	8	service	service	ADJ
aijbe-667	632	9	quality	quality	NOUN
aijbe-667	632	10	:	:	PUNCT
aijbe-667	632	11	implication	implication	NOUN
aijbe-667	632	12	for	for	ADP
aijbe-667	632	13	future	future	ADJ
aijbe-667	632	14	research	research	NOUN
aijbe-667	632	15	and	and	CCONJ
aijbe-667	632	16	managerial	managerial	ADJ
aijbe-667	632	17	practice	practice	NOUN
aijbe-667	632	18	.	.	PUNCT
aijbe-667	633	1	marketing	marketing	NOUN
aijbe-667	633	2	science	science	NOUN
aijbe-667	633	3	institution	institution	NOUN
aijbe-667	633	4	,	,	PUNCT
aijbe-667	633	5	report	report	VERB
aijbe-667	633	6	no	no	INTJ
aijbe-667	633	7	.	.	NOUN
aijbe-667	633	8	00	00	NUM
aijbe-667	633	9	-	-	SYM
aijbe-667	633	10	115	115	NUM
aijbe-667	633	11	.	.	PUNCT
aijbe-667	634	1	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	INTJ
aijbe-667	634	2	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	INTJ
aijbe-667	635	1	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	https://finance.yahoo.com/news/nigeria-b2c-ecommerce-marketreport100000248.html#:~:text=the%20country's%20b2c%20ecommerce%20gross,over%20100%20kpis%20in%20nigeria	INTJ