id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajbmeb-1072	Laguo Livingstone Gilbert; Felix Oluwatayo Oloda	TOTAL QUALITY MANAGEMENT (TQM) IMPLEMENTATION AND ORGANISATIONAL PERFORMANCE: A STUDY OF THE TELECOMMUNICATION INDUSTRY IN BAYELSA STATE OF NIGERIA	2023	11	.pdf	application/pdf	4756	259	32	Deming also identified 14 principles of quality management necessary to improve productivity and performance of organisations. July, 2023 P a g e | 59 www.americanjournal.org that UK telecommunication and locomotive industries indicate that firms use to have a traditional attitude towards quality management, but an adherence to TQM they are now able to improve customer satisfaction and retention.	cache/ajbmeb-1072.pdf	txt/ajbmeb-1072.txt