id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajbmeb-2286	Nzenwa, Charles; Eke, Haniel O. (Ph.D); Prof. Emeka J. Okereke	SERVICE DELIVERY PROCESS AND CUSTOMER RETENTION OF AIRLINES IN RIVERS STATE	2024	14	.pdf	application/pdf	6563	343	39	Av cargo Aviation Omagwua 9 Cargolux Airlines Omagwua 10 Nordic Global Airlines Omagwua DOMESTIC AIRLINES 11 Air Peace 55B Old Aba Road, Rumuobiakani 12 Dana Air Port Harcourt International Airport, Omagwa 13 Arik Air Eastern Garden House 47 Aba Road, New GRA 14 Aero Contractors Air Force Base, Port Harcourt 15 Max Air Port Harcourt International Airport, Omagwa 16 Ibom Air Port Harcourt International Airport, Omagwa 17 First Nations Airlines Eastern Garden House, 10 Ogbunabali 18 Green Nation Airlines Port Harcourt International Airport, Omagwa 19 Donier Aviation Air Force Base, Port Harcourt 20 Med-View Airlines Port Harcourt International Airport, Omagwa 21 Azman Airlines Port Harcourt International Airport, Omagwa 22 Allied Air Port Harcourt International Airport, Omagwa 23 Discovery Air Omagwua 24 Next Oil Aviation Air Force Base, Port Harcourt Source: businesslist.com.ng Sample and Sampling Techniques: Data was collected from the management staff of aviation organisations, including air traffic controllers, airport security managers, airport operations managers, air cargo managers, and customer service professionals, who have a minimum of five years of work experience. Service process blueprinting significantly and positively correlates with customer retention.	cache/ajbmeb-2286.pdf	txt/ajbmeb-2286.txt