id	sid	tid	token	lemma	pos
ajbmeb-1737	1	1	american	american	PROPN
ajbmeb-1737	1	2	journal	journal	PROPN
ajbmeb-1737	1	3	of	of	ADP
ajbmeb-1737	1	4	business	business	NOUN
ajbmeb-1737	1	5	management	management	NOUN
ajbmeb-1737	1	6	,	,	PUNCT
ajbmeb-1737	1	7	economics	economic	NOUN
ajbmeb-1737	1	8	and	and	CCONJ
ajbmeb-1737	1	9	banking	banking	NOUN
ajbmeb-1737	1	10	issn	issn	PROPN
ajbmeb-1737	1	11	(	(	PUNCT
ajbmeb-1737	1	12	e	e	NOUN
ajbmeb-1737	1	13	):	):	PUNCT
ajbmeb-1737	1	14	2832	2832	NUM
ajbmeb-1737	1	15	-	-	SYM
ajbmeb-1737	1	16	8078	8078	NUM
ajbmeb-1737	1	17	volume	volume	NOUN
ajbmeb-1737	1	18	20	20	NUM
ajbmeb-1737	1	19	,	,	PUNCT
ajbmeb-1737	1	20	|	|	ADV
ajbmeb-1737	1	21	january	january	PROPN
ajbmeb-1737	1	22	,	,	PUNCT
ajbmeb-1737	1	23	2024	2024	NUM
ajbmeb-1737	1	24	p	p	NOUN
ajbmeb-1737	1	25	a	a	DET
ajbmeb-1737	1	26	g	g	NOUN
ajbmeb-1737	1	27	e	e	NOUN
ajbmeb-1737	1	28	|	|	ADV
ajbmeb-1737	1	29	126	126	NUM
ajbmeb-1737	1	30	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	1	31	evaluate	evaluate	VERB
ajbmeb-1737	1	32	the	the	DET
ajbmeb-1737	1	33	quality	quality	NOUN
ajbmeb-1737	1	34	of	of	ADP
ajbmeb-1737	1	35	services	service	NOUN
ajbmeb-1737	1	36	provided	provide	VERB
ajbmeb-1737	1	37	in	in	ADP
ajbmeb-1737	1	38	universities	university	NOUN
ajbmeb-1737	1	39	using	use	VERB
ajbmeb-1737	1	40	the	the	DET
ajbmeb-1737	1	41	actual	actual	ADJ
ajbmeb-1737	1	42	performance	performance	NOUN
ajbmeb-1737	1	43	model	model	NOUN
ajbmeb-1737	1	44	/	/	SYM
ajbmeb-1737	1	45	servperf	servperf	NOUN
ajbmeb-1737	1	46	/applied	/applied	ADJ
ajbmeb-1737	1	47	research	research	NOUN
ajbmeb-1737	1	48	at	at	ADP
ajbmeb-1737	1	49	al	al	PROPN
ajbmeb-1737	1	50	-	-	PUNCT
ajbmeb-1737	1	51	esraa	esraa	PROPN
ajbmeb-1737	1	52	university	university	PROPN
ajbmeb-1737	1	53	dr	dr	PROPN
ajbmeb-1737	1	54	.	.	PROPN
ajbmeb-1737	1	55	ali	ali	PROPN
ajbmeb-1737	1	56	farooq	farooq	PROPN
ajbmeb-1737	1	57	abdal	abdal	PROPN
ajbmeb-1737	1	58	razaq	razaq	PROPN
ajbmeb-1737	1	59	college	college	PROPN
ajbmeb-1737	1	60	of	of	ADP
ajbmeb-1737	1	61	administration	administration	NOUN
ajbmeb-1737	1	62	and	and	CCONJ
ajbmeb-1737	1	63	economicsuniversity	economicsuniversity	NOUN
ajbmeb-1737	1	64	of	of	ADP
ajbmeb-1737	1	65	samarra	samarra	NOUN
ajbmeb-1737	1	66	ali.faro20@uosamarra.edu.iq	ali.faro20@uosamarra.edu.iq	VERB
ajbmeb-1737	2	1	a	a	DET
ajbmeb-1737	2	2	b	b	PROPN
ajbmeb-1737	2	3	s	s	ADP
ajbmeb-1737	2	4	t	t	PROPN
ajbmeb-1737	2	5	r	r	NOUN
ajbmeb-1737	2	6	a	a	DET
ajbmeb-1737	2	7	c	c	NOUN
ajbmeb-1737	2	8	t	t	NOUN
ajbmeb-1737	2	9	k	k	X
ajbmeb-1737	2	10	e	e	PROPN
ajbmeb-1737	2	11	y	y	PROPN
ajbmeb-1737	2	12	w	w	NOUN
ajbmeb-1737	2	13	o	o	NOUN
ajbmeb-1737	2	14	r	r	NOUN
ajbmeb-1737	2	15	d	d	X
ajbmeb-1737	2	16	s	s	VERB
ajbmeb-1737	2	17	the	the	DET
ajbmeb-1737	2	18	research	research	NOUN
ajbmeb-1737	2	19	aims	aim	VERB
ajbmeb-1737	2	20	to	to	PART
ajbmeb-1737	2	21	use	use	VERB
ajbmeb-1737	2	22	the	the	DET
ajbmeb-1737	2	23	servperf	servperf	NOUN
ajbmeb-1737	2	24	model	model	NOUN
ajbmeb-1737	2	25	to	to	PART
ajbmeb-1737	2	26	achieve	achieve	VERB
ajbmeb-1737	2	27	service	service	NOUN
ajbmeb-1737	2	28	quality	quality	NOUN
ajbmeb-1737	2	29	at	at	ADP
ajbmeb-1737	2	30	esraa	esraa	PROPN
ajbmeb-1737	2	31	university	university	NOUN
ajbmeb-1737	2	32	college	college	NOUN
ajbmeb-1737	2	33	,	,	PUNCT
ajbmeb-1737	2	34	by	by	ADP
ajbmeb-1737	2	35	standing	stand	VERB
ajbmeb-1737	2	36	on	on	ADP
ajbmeb-1737	2	37	the	the	DET
ajbmeb-1737	2	38	theoretical	theoretical	ADJ
ajbmeb-1737	2	39	basis	basis	NOUN
ajbmeb-1737	2	40	for	for	ADP
ajbmeb-1737	2	41	assessing	assess	VERB
ajbmeb-1737	2	42	service	service	NOUN
ajbmeb-1737	2	43	quality	quality	NOUN
ajbmeb-1737	2	44	according	accord	VERB
ajbmeb-1737	2	45	to	to	ADP
ajbmeb-1737	2	46	the	the	DET
ajbmeb-1737	2	47	servperf	servperf	NOUN
ajbmeb-1737	2	48	performance	performance	NOUN
ajbmeb-1737	2	49	model	model	NOUN
ajbmeb-1737	2	50	,	,	PUNCT
ajbmeb-1737	2	51	as	as	ADV
ajbmeb-1737	2	52	well	well	ADV
ajbmeb-1737	2	53	as	as	ADP
ajbmeb-1737	2	54	identifying	identify	VERB
ajbmeb-1737	2	55	the	the	DET
ajbmeb-1737	2	56	level	level	NOUN
ajbmeb-1737	2	57	of	of	ADP
ajbmeb-1737	2	58	university	university	NOUN
ajbmeb-1737	2	59	service	service	NOUN
ajbmeb-1737	2	60	quality	quality	NOUN
ajbmeb-1737	2	61	,	,	PUNCT
ajbmeb-1737	2	62	and	and	CCONJ
ajbmeb-1737	2	63	the	the	DET
ajbmeb-1737	2	64	importance	importance	NOUN
ajbmeb-1737	2	65	of	of	ADP
ajbmeb-1737	2	66	research	research	NOUN
ajbmeb-1737	2	67	with	with	ADP
ajbmeb-1737	2	68	an	an	DET
ajbmeb-1737	2	69	active	active	ADJ
ajbmeb-1737	2	70	contribution	contribution	NOUN
ajbmeb-1737	2	71	to	to	ADP
ajbmeb-1737	2	72	service	service	NOUN
ajbmeb-1737	2	73	quality	quality	NOUN
ajbmeb-1737	2	74	is	be	AUX
ajbmeb-1737	2	75	to	to	PART
ajbmeb-1737	2	76	increase	increase	VERB
ajbmeb-1737	2	77	the	the	DET
ajbmeb-1737	2	78	need	need	NOUN
ajbmeb-1737	2	79	to	to	PART
ajbmeb-1737	2	80	develop	develop	VERB
ajbmeb-1737	2	81	colleges	college	NOUN
ajbmeb-1737	2	82	due	due	ADP
ajbmeb-1737	2	83	to	to	ADP
ajbmeb-1737	2	84	the	the	DET
ajbmeb-1737	2	85	economic	economic	ADJ
ajbmeb-1737	2	86	,	,	PUNCT
ajbmeb-1737	2	87	social	social	ADJ
ajbmeb-1737	2	88	and	and	CCONJ
ajbmeb-1737	2	89	cultural	cultural	ADJ
ajbmeb-1737	2	90	changes	change	NOUN
ajbmeb-1737	2	91	that	that	PRON
ajbmeb-1737	2	92	society	society	NOUN
ajbmeb-1737	2	93	is	be	AUX
ajbmeb-1737	2	94	witnessing	witness	VERB
ajbmeb-1737	2	95	.	.	PUNCT
ajbmeb-1737	3	1	the	the	DET
ajbmeb-1737	3	2	descriptive	descriptive	ADJ
ajbmeb-1737	3	3	aspect	aspect	NOUN
ajbmeb-1737	3	4	was	be	AUX
ajbmeb-1737	3	5	relied	rely	VERB
ajbmeb-1737	3	6	upon	upon	SCONJ
ajbmeb-1737	3	7	by	by	ADP
ajbmeb-1737	3	8	adopting	adopt	VERB
ajbmeb-1737	3	9	the	the	DET
ajbmeb-1737	3	10	questionnaire	questionnaire	NOUN
ajbmeb-1737	3	11	form	form	NOUN
ajbmeb-1737	3	12	as	as	ADP
ajbmeb-1737	3	13	a	a	DET
ajbmeb-1737	3	14	main	main	ADJ
ajbmeb-1737	3	15	tool	tool	NOUN
ajbmeb-1737	3	16	for	for	ADP
ajbmeb-1737	3	17	collecting	collect	VERB
ajbmeb-1737	3	18	data	datum	NOUN
ajbmeb-1737	3	19	because	because	SCONJ
ajbmeb-1737	3	20	it	it	PRON
ajbmeb-1737	3	21	fits	fit	VERB
ajbmeb-1737	3	22	a	a	DET
ajbmeb-1737	3	23	lot	lot	NOUN
ajbmeb-1737	3	24	of	of	ADP
ajbmeb-1737	3	25	descriptive	descriptive	ADJ
ajbmeb-1737	3	26	and	and	CCONJ
ajbmeb-1737	3	27	exploratory	exploratory	ADJ
ajbmeb-1737	3	28	research	research	NOUN
ajbmeb-1737	3	29	and	and	CCONJ
ajbmeb-1737	3	30	studies	study	NOUN
ajbmeb-1737	3	31	,	,	PUNCT
ajbmeb-1737	3	32	and	and	CCONJ
ajbmeb-1737	3	33	the	the	DET
ajbmeb-1737	3	34	research	research	NOUN
ajbmeb-1737	3	35	used	use	VERB
ajbmeb-1737	3	36	the	the	DET
ajbmeb-1737	3	37	statistical	statistical	ADJ
ajbmeb-1737	3	38	program	program	NOUN
ajbmeb-1737	3	39	(	(	PUNCT
ajbmeb-1737	3	40	spssvar.23	spssvar.23	PROPN
ajbmeb-1737	3	41	)	)	PUNCT
ajbmeb-1737	3	42	in	in	ADP
ajbmeb-1737	3	43	addition	addition	NOUN
ajbmeb-1737	3	44	to	to	ADP
ajbmeb-1737	3	45	applying	apply	VERB
ajbmeb-1737	3	46	a	a	DET
ajbmeb-1737	3	47	set	set	NOUN
ajbmeb-1737	3	48	of	of	ADP
ajbmeb-1737	3	49	appropriate	appropriate	ADJ
ajbmeb-1737	3	50	statistical	statistical	ADJ
ajbmeb-1737	3	51	methods	method	NOUN
ajbmeb-1737	3	52	.	.	PUNCT
ajbmeb-1737	4	1	the	the	DET
ajbmeb-1737	4	2	research	research	NOUN
ajbmeb-1737	4	3	was	be	AUX
ajbmeb-1737	4	4	based	base	VERB
ajbmeb-1737	4	5	on	on	ADP
ajbmeb-1737	4	6	the	the	DET
ajbmeb-1737	4	7	servperf	servperf	NOUN
ajbmeb-1737	4	8	model	model	NOUN
ajbmeb-1737	4	9	,	,	PUNCT
ajbmeb-1737	4	10	which	which	PRON
ajbmeb-1737	4	11	is	be	AUX
ajbmeb-1737	4	12	a	a	DET
ajbmeb-1737	4	13	multi	multi	ADJ
ajbmeb-1737	4	14	-	-	ADJ
ajbmeb-1737	4	15	component	component	ADJ
ajbmeb-1737	4	16	scale	scale	NOUN
ajbmeb-1737	4	17	developed	develop	VERB
ajbmeb-1737	4	18	to	to	PART
ajbmeb-1737	4	19	assess	assess	VERB
ajbmeb-1737	4	20	customer	customer	NOUN
ajbmeb-1737	4	21	perceptions	perception	NOUN
ajbmeb-1737	4	22	about	about	ADP
ajbmeb-1737	4	23	the	the	DET
ajbmeb-1737	4	24	quality	quality	NOUN
ajbmeb-1737	4	25	of	of	ADP
ajbmeb-1737	4	26	service	service	NOUN
ajbmeb-1737	4	27	in	in	ADP
ajbmeb-1737	4	28	the	the	DET
ajbmeb-1737	4	29	service	service	NOUN
ajbmeb-1737	4	30	sector	sector	NOUN
ajbmeb-1737	4	31	.	.	PUNCT
ajbmeb-1737	5	1	the	the	DET
ajbmeb-1737	5	2	research	research	NOUN
ajbmeb-1737	5	3	concluded	conclude	VERB
ajbmeb-1737	5	4	with	with	ADP
ajbmeb-1737	5	5	a	a	DET
ajbmeb-1737	5	6	set	set	NOUN
ajbmeb-1737	5	7	of	of	ADP
ajbmeb-1737	5	8	conclusions	conclusion	NOUN
ajbmeb-1737	5	9	as	as	ADP
ajbmeb-1737	5	10	:	:	PUNCT
ajbmeb-1737	5	11	the	the	DET
ajbmeb-1737	5	12	majority	majority	NOUN
ajbmeb-1737	5	13	of	of	ADP
ajbmeb-1737	5	14	the	the	DET
ajbmeb-1737	5	15	members	member	NOUN
ajbmeb-1737	5	16	of	of	ADP
ajbmeb-1737	5	17	the	the	DET
ajbmeb-1737	5	18	research	research	NOUN
ajbmeb-1737	5	19	sample	sample	NOUN
ajbmeb-1737	5	20	evaluate	evaluate	VERB
ajbmeb-1737	5	21	the	the	DET
ajbmeb-1737	5	22	quality	quality	NOUN
ajbmeb-1737	5	23	of	of	ADP
ajbmeb-1737	5	24	the	the	DET
ajbmeb-1737	5	25	service	service	NOUN
ajbmeb-1737	5	26	provided	provide	VERB
ajbmeb-1737	5	27	to	to	ADP
ajbmeb-1737	5	28	them	they	PRON
ajbmeb-1737	5	29	through	through	ADP
ajbmeb-1737	5	30	the	the	DET
ajbmeb-1737	5	31	appropriateness	appropriateness	NOUN
ajbmeb-1737	5	32	of	of	ADP
ajbmeb-1737	5	33	the	the	DET
ajbmeb-1737	5	34	external	external	ADJ
ajbmeb-1737	5	35	appearance	appearance	NOUN
ajbmeb-1737	5	36	and	and	CCONJ
ajbmeb-1737	5	37	the	the	DET
ajbmeb-1737	5	38	facilitation	facilitation	NOUN
ajbmeb-1737	5	39	of	of	ADP
ajbmeb-1737	5	40	the	the	DET
ajbmeb-1737	5	41	internal	internal	ADJ
ajbmeb-1737	5	42	appearance	appearance	NOUN
ajbmeb-1737	5	43	,	,	PUNCT
ajbmeb-1737	5	44	and	and	CCONJ
ajbmeb-1737	5	45	they	they	PRON
ajbmeb-1737	5	46	show	show	VERB
ajbmeb-1737	5	47	a	a	DET
ajbmeb-1737	5	48	consensus	consensus	NOUN
ajbmeb-1737	5	49	on	on	ADP
ajbmeb-1737	5	50	their	their	PRON
ajbmeb-1737	5	51	feeling	feeling	NOUN
ajbmeb-1737	5	52	of	of	ADP
ajbmeb-1737	5	53	confidence	confidence	NOUN
ajbmeb-1737	5	54	and	and	CCONJ
ajbmeb-1737	5	55	the	the	DET
ajbmeb-1737	5	56	ability	ability	NOUN
ajbmeb-1737	5	57	of	of	ADP
ajbmeb-1737	5	58	the	the	DET
ajbmeb-1737	5	59	individuals	individual	NOUN
ajbmeb-1737	5	60	in	in	ADP
ajbmeb-1737	5	61	the	the	DET
ajbmeb-1737	5	62	college	college	NOUN
ajbmeb-1737	5	63	the	the	DET
ajbmeb-1737	5	64	sample	sample	NOUN
ajbmeb-1737	5	65	of	of	ADP
ajbmeb-1737	5	66	the	the	DET
ajbmeb-1737	5	67	research	research	NOUN
ajbmeb-1737	5	68	to	to	PART
ajbmeb-1737	5	69	show	show	VERB
ajbmeb-1737	5	70	respect	respect	NOUN
ajbmeb-1737	5	71	for	for	ADP
ajbmeb-1737	5	72	them	they	PRON
ajbmeb-1737	5	73	.	.	PUNCT
ajbmeb-1737	6	1	and	and	CCONJ
ajbmeb-1737	6	2	a	a	DET
ajbmeb-1737	6	3	set	set	NOUN
ajbmeb-1737	6	4	of	of	ADP
ajbmeb-1737	6	5	recommendations	recommendation	NOUN
ajbmeb-1737	6	6	that	that	PRON
ajbmeb-1737	6	7	are	be	AUX
ajbmeb-1737	6	8	consistent	consistent	ADJ
ajbmeb-1737	6	9	with	with	ADP
ajbmeb-1737	6	10	these	these	DET
ajbmeb-1737	6	11	conclusions	conclusion	NOUN
ajbmeb-1737	6	12	as	as	ADP
ajbmeb-1737	6	13	:	:	PUNCT
ajbmeb-1737	6	14	the	the	DET
ajbmeb-1737	6	15	continuation	continuation	NOUN
ajbmeb-1737	6	16	of	of	ADP
ajbmeb-1737	6	17	the	the	DET
ajbmeb-1737	6	18	college	college	NOUN
ajbmeb-1737	6	19	with	with	ADP
ajbmeb-1737	6	20	an	an	DET
ajbmeb-1737	6	21	emphasis	emphasis	NOUN
ajbmeb-1737	6	22	on	on	ADP
ajbmeb-1737	6	23	commitment	commitment	NOUN
ajbmeb-1737	6	24	,	,	PUNCT
ajbmeb-1737	6	25	development	development	NOUN
ajbmeb-1737	6	26	and	and	CCONJ
ajbmeb-1737	6	27	continuous	continuous	ADJ
ajbmeb-1737	6	28	improvement	improvement	NOUN
ajbmeb-1737	6	29	of	of	ADP
ajbmeb-1737	6	30	the	the	DET
ajbmeb-1737	6	31	educational	educational	ADJ
ajbmeb-1737	6	32	plan	plan	NOUN
ajbmeb-1737	6	33	in	in	ADP
ajbmeb-1737	6	34	the	the	DET
ajbmeb-1737	6	35	college	college	NOUN
ajbmeb-1737	6	36	the	the	DET
ajbmeb-1737	6	37	research	research	NOUN
ajbmeb-1737	6	38	sample	sample	NOUN
ajbmeb-1737	6	39	.	.	PUNCT
ajbmeb-1737	7	1	service	service	NOUN
ajbmeb-1737	7	2	quality	quality	NOUN
ajbmeb-1737	7	3	,	,	PUNCT
ajbmeb-1737	7	4	tangibles	tangible	NOUN
ajbmeb-1737	7	5	,	,	PUNCT
ajbmeb-1737	7	6	responsiveness	responsiveness	NOUN
ajbmeb-1737	7	7	,	,	PUNCT
ajbmeb-1737	7	8	assurance	assurance	NOUN
ajbmeb-1737	7	9	,	,	PUNCT
ajbmeb-1737	7	10	safety	safety	NOUN
ajbmeb-1737	7	11	,	,	PUNCT
ajbmeb-1737	7	12	empathy	empathy	NOUN
ajbmeb-1737	7	13	.	.	PUNCT
ajbmeb-1737	8	1	introduction	introduction	NOUN
ajbmeb-1737	8	2	the	the	DET
ajbmeb-1737	8	3	beginning	beginning	NOUN
ajbmeb-1737	8	4	of	of	ADP
ajbmeb-1737	8	5	world	world	NOUN
ajbmeb-1737	8	6	trade	trade	NOUN
ajbmeb-1737	8	7	,	,	PUNCT
ajbmeb-1737	8	8	the	the	DET
ajbmeb-1737	8	9	sciences	science	NOUN
ajbmeb-1737	8	10	of	of	ADP
ajbmeb-1737	8	11	international	international	ADJ
ajbmeb-1737	8	12	trade	trade	NOUN
ajbmeb-1737	8	13	,	,	PUNCT
ajbmeb-1737	8	14	the	the	DET
ajbmeb-1737	8	15	cessation	cessation	NOUN
ajbmeb-1737	8	16	and	and	CCONJ
ajbmeb-1737	8	17	suspension	suspension	NOUN
ajbmeb-1737	8	18	of	of	ADP
ajbmeb-1737	8	19	service	service	NOUN
ajbmeb-1737	8	20	to	to	ADP
ajbmeb-1737	8	21	universities	university	NOUN
ajbmeb-1737	8	22	and	and	CCONJ
ajbmeb-1737	8	23	the	the	DET
ajbmeb-1737	8	24	ensuing	ensue	VERB
ajbmeb-1737	8	25	service	service	NOUN
ajbmeb-1737	8	26	to	to	ADP
ajbmeb-1737	8	27	contemporary	contemporary	ADJ
ajbmeb-1737	8	28	society	society	NOUN
ajbmeb-1737	8	29	,	,	PUNCT
ajbmeb-1737	8	30	the	the	DET
ajbmeb-1737	8	31	issue	issue	NOUN
ajbmeb-1737	8	32	of	of	ADP
ajbmeb-1737	8	33	service	service	NOUN
ajbmeb-1737	8	34	has	have	AUX
ajbmeb-1737	8	35	become	become	VERB
ajbmeb-1737	8	36	in	in	ADP
ajbmeb-1737	8	37	the	the	DET
ajbmeb-1737	8	38	development	development	NOUN
ajbmeb-1737	8	39	of	of	ADP
ajbmeb-1737	8	40	the	the	DET
ajbmeb-1737	8	41	quality	quality	NOUN
ajbmeb-1737	8	42	of	of	ADP
ajbmeb-1737	8	43	universities	university	NOUN
ajbmeb-1737	8	44	.	.	PUNCT
ajbmeb-1737	9	1	american	american	PROPN
ajbmeb-1737	9	2	journal	journal	PROPN
ajbmeb-1737	9	3	of	of	ADP
ajbmeb-1737	9	4	business	business	NOUN
ajbmeb-1737	9	5	management	management	NOUN
ajbmeb-1737	9	6	,	,	PUNCT
ajbmeb-1737	9	7	economics	economic	NOUN
ajbmeb-1737	9	8	and	and	CCONJ
ajbmeb-1737	9	9	banking	banking	NOUN
ajbmeb-1737	9	10	volume	volume	NOUN
ajbmeb-1737	9	11	20	20	NUM
ajbmeb-1737	9	12	january	january	PROPN
ajbmeb-1737	9	13	,	,	PUNCT
ajbmeb-1737	9	14	2024	2024	NUM
ajbmeb-1737	9	15	p	p	NOUN
ajbmeb-1737	9	16	a	a	DET
ajbmeb-1737	9	17	g	g	NOUN
ajbmeb-1737	9	18	e	e	NOUN
ajbmeb-1737	9	19	|	|	NOUN
ajbmeb-1737	9	20	127	127	NUM
ajbmeb-1737	9	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	9	22	in	in	ADP
ajbmeb-1737	9	23	order	order	NOUN
ajbmeb-1737	9	24	for	for	SCONJ
ajbmeb-1737	9	25	us	we	PRON
ajbmeb-1737	9	26	to	to	PART
ajbmeb-1737	9	27	reach	reach	VERB
ajbmeb-1737	9	28	the	the	DET
ajbmeb-1737	9	29	universities	university	NOUN
ajbmeb-1737	9	30	,	,	PUNCT
ajbmeb-1737	9	31	they	they	PRON
ajbmeb-1737	9	32	adopt	adopt	VERB
ajbmeb-1737	9	33	new	new	ADJ
ajbmeb-1737	9	34	approaches	approach	NOUN
ajbmeb-1737	9	35	to	to	PART
ajbmeb-1737	9	36	achieve	achieve	VERB
ajbmeb-1737	9	37	their	their	PRON
ajbmeb-1737	9	38	goals	goal	NOUN
ajbmeb-1737	9	39	,	,	PUNCT
ajbmeb-1737	9	40	thus	thus	ADV
ajbmeb-1737	9	41	reaching	reach	VERB
ajbmeb-1737	9	42	the	the	DET
ajbmeb-1737	9	43	level	level	NOUN
ajbmeb-1737	9	44	of	of	ADP
ajbmeb-1737	9	45	good	good	ADJ
ajbmeb-1737	9	46	service	service	NOUN
ajbmeb-1737	9	47	for	for	SCONJ
ajbmeb-1737	9	48	universities	university	NOUN
ajbmeb-1737	9	49	to	to	PART
ajbmeb-1737	9	50	be	be	AUX
ajbmeb-1737	9	51	able	able	ADJ
ajbmeb-1737	9	52	to	to	PART
ajbmeb-1737	9	53	provide	provide	VERB
ajbmeb-1737	9	54	services	service	NOUN
ajbmeb-1737	9	55	to	to	ADP
ajbmeb-1737	9	56	them	they	PRON
ajbmeb-1737	9	57	and	and	CCONJ
ajbmeb-1737	9	58	communicate	communicate	VERB
ajbmeb-1737	9	59	them	they	PRON
ajbmeb-1737	9	60	,	,	PUNCT
ajbmeb-1737	9	61	the	the	DET
ajbmeb-1737	9	62	difficulties	difficulty	NOUN
ajbmeb-1737	9	63	facing	face	VERB
ajbmeb-1737	9	64	the	the	DET
ajbmeb-1737	9	65	problem	problem	NOUN
ajbmeb-1737	9	66	of	of	ADP
ajbmeb-1737	9	67	quality	quality	NOUN
ajbmeb-1737	9	68	of	of	ADP
ajbmeb-1737	9	69	university	university	NOUN
ajbmeb-1737	9	70	services	service	NOUN
ajbmeb-1737	9	71	,	,	PUNCT
ajbmeb-1737	9	72	but	but	CCONJ
ajbmeb-1737	9	73	the	the	DET
ajbmeb-1737	9	74	continuation	continuation	NOUN
ajbmeb-1737	9	75	of	of	ADP
ajbmeb-1737	9	76	international	international	ADJ
ajbmeb-1737	9	77	organizations	organization	NOUN
ajbmeb-1737	9	78	to	to	PART
ajbmeb-1737	9	79	provide	provide	VERB
ajbmeb-1737	9	80	the	the	DET
ajbmeb-1737	9	81	service	service	NOUN
ajbmeb-1737	9	82	provided	provide	VERB
ajbmeb-1737	9	83	in	in	ADP
ajbmeb-1737	9	84	the	the	DET
ajbmeb-1737	9	85	manner	manner	NOUN
ajbmeb-1737	9	86	provided	provide	VERB
ajbmeb-1737	9	87	by	by	ADP
ajbmeb-1737	9	88	the	the	DET
ajbmeb-1737	9	89	service	service	NOUN
ajbmeb-1737	9	90	provided	provide	VERB
ajbmeb-1737	9	91	in	in	ADP
ajbmeb-1737	9	92	the	the	DET
ajbmeb-1737	9	93	manner	manner	NOUN
ajbmeb-1737	9	94	that	that	SCONJ
ajbmeb-1737	9	95	the	the	DET
ajbmeb-1737	9	96	service	service	NOUN
ajbmeb-1737	9	97	provided	provide	VERB
ajbmeb-1737	9	98	in	in	ADP
ajbmeb-1737	9	99	the	the	DET
ajbmeb-1737	9	100	offer	offer	NOUN
ajbmeb-1737	9	101	and	and	CCONJ
ajbmeb-1737	9	102	the	the	DET
ajbmeb-1737	9	103	service	service	NOUN
ajbmeb-1737	9	104	provided	provide	VERB
ajbmeb-1737	9	105	by	by	ADP
ajbmeb-1737	9	106	the	the	DET
ajbmeb-1737	9	107	service	service	NOUN
ajbmeb-1737	9	108	provided	provide	VERB
ajbmeb-1737	9	109	in	in	ADP
ajbmeb-1737	9	110	the	the	DET
ajbmeb-1737	9	111	offer	offer	NOUN
ajbmeb-1737	9	112	and	and	CCONJ
ajbmeb-1737	9	113	the	the	DET
ajbmeb-1737	9	114	service	service	NOUN
ajbmeb-1737	9	115	provided	provide	VERB
ajbmeb-1737	9	116	in	in	ADP
ajbmeb-1737	9	117	the	the	DET
ajbmeb-1737	9	118	offer	offer	NOUN
ajbmeb-1737	9	119	and	and	CCONJ
ajbmeb-1737	9	120	the	the	DET
ajbmeb-1737	9	121	service	service	NOUN
ajbmeb-1737	9	122	provided	provide	VERB
ajbmeb-1737	9	123	by	by	ADP
ajbmeb-1737	9	124	the	the	DET
ajbmeb-1737	9	125	workers	worker	NOUN
ajbmeb-1737	9	126	at	at	ADP
ajbmeb-1737	9	127	the	the	DET
ajbmeb-1737	9	128	front	front	NOUN
ajbmeb-1737	9	129	.	.	PUNCT
ajbmeb-1737	10	1	the	the	DET
ajbmeb-1737	10	2	government	government	NOUN
ajbmeb-1737	10	3	has	have	AUX
ajbmeb-1737	10	4	begun	begin	VERB
ajbmeb-1737	10	5	to	to	PART
ajbmeb-1737	10	6	implement	implement	VERB
ajbmeb-1737	10	7	official	official	ADJ
ajbmeb-1737	10	8	plans	plan	NOUN
ajbmeb-1737	10	9	,	,	PUNCT
ajbmeb-1737	10	10	and	and	CCONJ
ajbmeb-1737	10	11	all	all	DET
ajbmeb-1737	10	12	this	this	PRON
ajbmeb-1737	10	13	,	,	PUNCT
ajbmeb-1737	10	14	the	the	DET
ajbmeb-1737	10	15	diagram	diagram	NOUN
ajbmeb-1737	10	16	for	for	ADP
ajbmeb-1737	10	17	the	the	DET
ajbmeb-1737	10	18	agency	agency	NOUN
ajbmeb-1737	10	19	,	,	PUNCT
ajbmeb-1737	10	20	to	to	PART
ajbmeb-1737	10	21	build	build	VERB
ajbmeb-1737	10	22	the	the	DET
ajbmeb-1737	10	23	core	core	NOUN
ajbmeb-1737	10	24	capabilities	capability	NOUN
ajbmeb-1737	10	25	and	and	CCONJ
ajbmeb-1737	10	26	resources	resource	NOUN
ajbmeb-1737	10	27	that	that	PRON
ajbmeb-1737	10	28	enable	enable	VERB
ajbmeb-1737	10	29	it	it	PRON
ajbmeb-1737	10	30	to	to	PART
ajbmeb-1737	10	31	perform	perform	VERB
ajbmeb-1737	10	32	appropriate	appropriate	ADJ
ajbmeb-1737	10	33	work	work	NOUN
ajbmeb-1737	10	34	to	to	PART
ajbmeb-1737	10	35	adapt	adapt	VERB
ajbmeb-1737	10	36	to	to	ADP
ajbmeb-1737	10	37	environmental	environmental	ADJ
ajbmeb-1737	10	38	variables	variable	NOUN
ajbmeb-1737	10	39	and	and	CCONJ
ajbmeb-1737	10	40	high	high	ADJ
ajbmeb-1737	10	41	risk	risk	NOUN
ajbmeb-1737	10	42	common	common	ADJ
ajbmeb-1737	10	43	environmental	environmental	ADJ
ajbmeb-1737	10	44	conditions	condition	NOUN
ajbmeb-1737	10	45	.	.	PUNCT
ajbmeb-1737	11	1	accordingly	accordingly	ADV
ajbmeb-1737	11	2	,	,	PUNCT
ajbmeb-1737	11	3	the	the	DET
ajbmeb-1737	11	4	current	current	ADJ
ajbmeb-1737	11	5	research	research	NOUN
ajbmeb-1737	11	6	will	will	AUX
ajbmeb-1737	11	7	address	address	VERB
ajbmeb-1737	11	8	the	the	DET
ajbmeb-1737	11	9	following	follow	VERB
ajbmeb-1737	11	10	themes	theme	NOUN
ajbmeb-1737	11	11	:	:	PUNCT
ajbmeb-1737	11	12	chapter	chapter	NOUN
ajbmeb-1737	11	13	one	one	NUM
ajbmeb-1737	11	14	:	:	PUNCT
ajbmeb-1737	11	15	research	research	NOUN
ajbmeb-1737	11	16	methodology	methodology	NOUN
ajbmeb-1737	11	17	and	and	CCONJ
ajbmeb-1737	11	18	procedures	procedure	NOUN
ajbmeb-1737	11	19	.	.	PUNCT
ajbmeb-1737	12	1	chapter	chapter	NOUN
ajbmeb-1737	12	2	two	two	NUM
ajbmeb-1737	12	3	:	:	PUNCT
ajbmeb-1737	12	4	the	the	DET
ajbmeb-1737	12	5	theoretical	theoretical	ADJ
ajbmeb-1737	12	6	framework	framework	NOUN
ajbmeb-1737	12	7	of	of	ADP
ajbmeb-1737	12	8	the	the	DET
ajbmeb-1737	12	9	research	research	NOUN
ajbmeb-1737	12	10	.	.	PUNCT
ajbmeb-1737	13	1	chapter	chapter	NOUN
ajbmeb-1737	13	2	three	three	NUM
ajbmeb-1737	13	3	:	:	PUNCT
ajbmeb-1737	13	4	the	the	DET
ajbmeb-1737	13	5	practical	practical	ADJ
ajbmeb-1737	13	6	side	side	NOUN
ajbmeb-1737	13	7	.	.	PUNCT
ajbmeb-1737	14	1	chapter	chapter	NOUN
ajbmeb-1737	14	2	four	four	NUM
ajbmeb-1737	14	3	:	:	PUNCT
ajbmeb-1737	14	4	conclusions	conclusion	NOUN
ajbmeb-1737	14	5	and	and	CCONJ
ajbmeb-1737	14	6	recommendations	recommendation	NOUN
ajbmeb-1737	14	7	.	.	PUNCT
ajbmeb-1737	15	1	chapter	chapter	NOUN
ajbmeb-1737	15	2	one	one	NUM
ajbmeb-1737	15	3	:	:	PUNCT
ajbmeb-1737	15	4	research	research	NOUN
ajbmeb-1737	15	5	methodology	methodology	NOUN
ajbmeb-1737	15	6	and	and	CCONJ
ajbmeb-1737	15	7	procedures	procedure	NOUN
ajbmeb-1737	15	8	1.1	1.1	NUM
ajbmeb-1737	15	9	:	:	PUNCT
ajbmeb-1737	15	10	the	the	DET
ajbmeb-1737	15	11	research	research	NOUN
ajbmeb-1737	15	12	problem	problem	NOUN
ajbmeb-1737	15	13	:	:	PUNCT
ajbmeb-1737	15	14	the	the	DET
ajbmeb-1737	15	15	increase	increase	NOUN
ajbmeb-1737	15	16	in	in	ADP
ajbmeb-1737	15	17	the	the	DET
ajbmeb-1737	15	18	number	number	NOUN
ajbmeb-1737	15	19	of	of	ADP
ajbmeb-1737	15	20	colleges	college	NOUN
ajbmeb-1737	15	21	and	and	CCONJ
ajbmeb-1737	15	22	the	the	DET
ajbmeb-1737	15	23	entry	entry	NOUN
ajbmeb-1737	15	24	of	of	ADP
ajbmeb-1737	15	25	private	private	ADJ
ajbmeb-1737	15	26	education	education	NOUN
ajbmeb-1737	15	27	into	into	ADP
ajbmeb-1737	15	28	the	the	DET
ajbmeb-1737	15	29	iraqi	iraqi	ADJ
ajbmeb-1737	15	30	education	education	NOUN
ajbmeb-1737	15	31	environment	environment	NOUN
ajbmeb-1737	15	32	has	have	AUX
ajbmeb-1737	15	33	created	create	VERB
ajbmeb-1737	15	34	a	a	DET
ajbmeb-1737	15	35	competitive	competitive	ADJ
ajbmeb-1737	15	36	atmosphere	atmosphere	NOUN
ajbmeb-1737	15	37	among	among	ADP
ajbmeb-1737	15	38	colleges	college	NOUN
ajbmeb-1737	15	39	.	.	PUNCT
ajbmeb-1737	16	1	therefore	therefore	ADV
ajbmeb-1737	16	2	,	,	PUNCT
ajbmeb-1737	16	3	these	these	DET
ajbmeb-1737	16	4	colleges	college	NOUN
ajbmeb-1737	16	5	have	have	AUX
ajbmeb-1737	16	6	taken	take	VERB
ajbmeb-1737	16	7	an	an	DET
ajbmeb-1737	16	8	interest	interest	NOUN
ajbmeb-1737	16	9	in	in	ADP
ajbmeb-1737	16	10	the	the	DET
ajbmeb-1737	16	11	quality	quality	NOUN
ajbmeb-1737	16	12	of	of	ADP
ajbmeb-1737	16	13	service	service	NOUN
ajbmeb-1737	16	14	provided	provide	VERB
ajbmeb-1737	16	15	to	to	ADP
ajbmeb-1737	16	16	students	student	NOUN
ajbmeb-1737	16	17	as	as	ADP
ajbmeb-1737	16	18	direct	direct	ADJ
ajbmeb-1737	16	19	clients	client	NOUN
ajbmeb-1737	16	20	of	of	ADP
ajbmeb-1737	16	21	the	the	DET
ajbmeb-1737	16	22	colleges	college	NOUN
ajbmeb-1737	16	23	and	and	CCONJ
ajbmeb-1737	16	24	work	work	NOUN
ajbmeb-1737	16	25	to	to	PART
ajbmeb-1737	16	26	improve	improve	VERB
ajbmeb-1737	16	27	them	they	PRON
ajbmeb-1737	16	28	.	.	PUNCT
ajbmeb-1737	17	1	therefore	therefore	ADV
ajbmeb-1737	17	2	,	,	PUNCT
ajbmeb-1737	17	3	it	it	PRON
ajbmeb-1737	17	4	is	be	AUX
ajbmeb-1737	17	5	important	important	ADJ
ajbmeb-1737	17	6	to	to	PART
ajbmeb-1737	17	7	conduct	conduct	VERB
ajbmeb-1737	17	8	scientific	scientific	ADJ
ajbmeb-1737	17	9	research	research	NOUN
ajbmeb-1737	17	10	to	to	PART
ajbmeb-1737	17	11	measure	measure	VERB
ajbmeb-1737	17	12	the	the	DET
ajbmeb-1737	17	13	dimensions	dimension	NOUN
ajbmeb-1737	17	14	of	of	ADP
ajbmeb-1737	17	15	perceived	perceive	VERB
ajbmeb-1737	17	16	service	service	NOUN
ajbmeb-1737	17	17	quality	quality	NOUN
ajbmeb-1737	17	18	and	and	CCONJ
ajbmeb-1737	17	19	to	to	PART
ajbmeb-1737	17	20	know	know	VERB
ajbmeb-1737	17	21	its	its	PRON
ajbmeb-1737	17	22	aspects	aspect	NOUN
ajbmeb-1737	17	23	.	.	PUNCT
ajbmeb-1737	18	1	shortcomings	shortcoming	NOUN
ajbmeb-1737	18	2	in	in	ADP
ajbmeb-1737	18	3	these	these	DET
ajbmeb-1737	18	4	aspects	aspect	NOUN
ajbmeb-1737	18	5	,	,	PUNCT
ajbmeb-1737	18	6	including	include	VERB
ajbmeb-1737	18	7	the	the	DET
ajbmeb-1737	18	8	following	follow	VERB
ajbmeb-1737	18	9	questions	question	NOUN
ajbmeb-1737	18	10	will	will	AUX
ajbmeb-1737	18	11	be	be	AUX
ajbmeb-1737	18	12	answered	answer	VERB
ajbmeb-1737	18	13	:	:	PUNCT
ajbmeb-1737	19	1	1	1	X
ajbmeb-1737	19	2	.	.	X
ajbmeb-1737	19	3	what	what	PRON
ajbmeb-1737	19	4	are	be	AUX
ajbmeb-1737	19	5	the	the	DET
ajbmeb-1737	19	6	theoretical	theoretical	ADJ
ajbmeb-1737	19	7	foundations	foundation	NOUN
ajbmeb-1737	19	8	for	for	ADP
ajbmeb-1737	19	9	evaluating	evaluate	VERB
ajbmeb-1737	19	10	the	the	DET
ajbmeb-1737	19	11	quality	quality	NOUN
ajbmeb-1737	19	12	of	of	ADP
ajbmeb-1737	19	13	university	university	NOUN
ajbmeb-1737	19	14	services	service	NOUN
ajbmeb-1737	19	15	using	use	VERB
ajbmeb-1737	19	16	the	the	DET
ajbmeb-1737	19	17	servperf	servperf	NOUN
ajbmeb-1737	19	18	actual	actual	ADJ
ajbmeb-1737	19	19	performance	performance	NOUN
ajbmeb-1737	19	20	model	model	NOUN
ajbmeb-1737	19	21	?	?	PUNCT
ajbmeb-1737	20	1	2	2	X
ajbmeb-1737	20	2	.	.	X
ajbmeb-1737	20	3	what	what	PRON
ajbmeb-1737	20	4	is	be	AUX
ajbmeb-1737	20	5	the	the	DET
ajbmeb-1737	20	6	level	level	NOUN
ajbmeb-1737	20	7	of	of	ADP
ajbmeb-1737	20	8	quality	quality	NOUN
ajbmeb-1737	20	9	of	of	ADP
ajbmeb-1737	20	10	actual	actual	ADJ
ajbmeb-1737	20	11	and	and	CCONJ
ajbmeb-1737	20	12	expected	expect	VERB
ajbmeb-1737	20	13	services	service	NOUN
ajbmeb-1737	20	14	at	at	ADP
ajbmeb-1737	20	15	al	al	PROPN
ajbmeb-1737	20	16	-	-	PUNCT
ajbmeb-1737	20	17	israa	israa	ADJ
ajbmeb-1737	20	18	university	university	NOUN
ajbmeb-1737	20	19	college	college	NOUN
ajbmeb-1737	20	20	?	?	PUNCT
ajbmeb-1737	21	1	3	3	X
ajbmeb-1737	21	2	.	.	X
ajbmeb-1737	21	3	what	what	PRON
ajbmeb-1737	21	4	are	be	AUX
ajbmeb-1737	21	5	the	the	DET
ajbmeb-1737	21	6	proposed	propose	VERB
ajbmeb-1737	21	7	procedures	procedure	NOUN
ajbmeb-1737	21	8	to	to	PART
ajbmeb-1737	21	9	achieve	achieve	VERB
ajbmeb-1737	21	10	the	the	DET
ajbmeb-1737	21	11	quality	quality	NOUN
ajbmeb-1737	21	12	of	of	ADP
ajbmeb-1737	21	13	service	service	NOUN
ajbmeb-1737	21	14	in	in	ADP
ajbmeb-1737	21	15	al	al	PROPN
ajbmeb-1737	21	16	-	-	PUNCT
ajbmeb-1737	21	17	israa	israa	ADJ
ajbmeb-1737	21	18	university	university	NOUN
ajbmeb-1737	21	19	college	college	NOUN
ajbmeb-1737	21	20	according	accord	VERB
ajbmeb-1737	21	21	to	to	ADP
ajbmeb-1737	21	22	the	the	DET
ajbmeb-1737	21	23	actual	actual	ADJ
ajbmeb-1737	21	24	performance	performance	NOUN
ajbmeb-1737	21	25	model	model	NOUN
ajbmeb-1737	21	26	servperf	servperf	NOUN
ajbmeb-1737	21	27	?	?	PUNCT
ajbmeb-1737	22	1	1.2	1.2	NUM
ajbmeb-1737	22	2	:	:	PUNCT
ajbmeb-1737	22	3	the	the	DET
ajbmeb-1737	22	4	importance	importance	NOUN
ajbmeb-1737	22	5	of	of	ADP
ajbmeb-1737	22	6	research	research	NOUN
ajbmeb-1737	22	7	:	:	PUNCT
ajbmeb-1737	22	8	the	the	DET
ajbmeb-1737	22	9	importance	importance	NOUN
ajbmeb-1737	22	10	of	of	ADP
ajbmeb-1737	22	11	the	the	DET
ajbmeb-1737	22	12	research	research	NOUN
ajbmeb-1737	22	13	lies	lie	VERB
ajbmeb-1737	22	14	in	in	ADP
ajbmeb-1737	22	15	the	the	DET
ajbmeb-1737	22	16	following	following	NOUN
ajbmeb-1737	22	17	:	:	PUNCT
ajbmeb-1737	23	1	1	1	X
ajbmeb-1737	23	2	.	.	X
ajbmeb-1737	23	3	the	the	DET
ajbmeb-1737	23	4	importance	importance	NOUN
ajbmeb-1737	23	5	of	of	ADP
ajbmeb-1737	23	6	the	the	DET
ajbmeb-1737	23	7	research	research	NOUN
ajbmeb-1737	23	8	appears	appear	VERB
ajbmeb-1737	23	9	in	in	ADP
ajbmeb-1737	23	10	its	its	PRON
ajbmeb-1737	23	11	approach	approach	NOUN
ajbmeb-1737	23	12	to	to	ADP
ajbmeb-1737	23	13	the	the	DET
ajbmeb-1737	23	14	quality	quality	NOUN
ajbmeb-1737	23	15	of	of	ADP
ajbmeb-1737	23	16	service	service	NOUN
ajbmeb-1737	23	17	in	in	ADP
ajbmeb-1737	23	18	the	the	DET
ajbmeb-1737	23	19	college	college	NOUN
ajbmeb-1737	23	20	,	,	PUNCT
ajbmeb-1737	23	21	the	the	DET
ajbmeb-1737	23	22	research	research	NOUN
ajbmeb-1737	23	23	sample	sample	NOUN
ajbmeb-1737	23	24	,	,	PUNCT
ajbmeb-1737	23	25	which	which	PRON
ajbmeb-1737	23	26	has	have	VERB
ajbmeb-1737	23	27	a	a	DET
ajbmeb-1737	23	28	great	great	ADJ
ajbmeb-1737	23	29	role	role	NOUN
ajbmeb-1737	23	30	in	in	ADP
ajbmeb-1737	23	31	building	build	VERB
ajbmeb-1737	23	32	and	and	CCONJ
ajbmeb-1737	23	33	developing	develop	VERB
ajbmeb-1737	23	34	society	society	NOUN
ajbmeb-1737	23	35	in	in	ADP
ajbmeb-1737	23	36	various	various	ADJ
ajbmeb-1737	23	37	fields	field	NOUN
ajbmeb-1737	23	38	.	.	PUNCT
ajbmeb-1737	24	1	2	2	X
ajbmeb-1737	24	2	.	.	X
ajbmeb-1737	24	3	the	the	DET
ajbmeb-1737	24	4	increased	increase	VERB
ajbmeb-1737	24	5	need	need	NOUN
ajbmeb-1737	24	6	to	to	PART
ajbmeb-1737	24	7	develop	develop	VERB
ajbmeb-1737	24	8	private	private	ADJ
ajbmeb-1737	24	9	colleges	college	NOUN
ajbmeb-1737	24	10	in	in	ADP
ajbmeb-1737	24	11	view	view	NOUN
ajbmeb-1737	24	12	of	of	ADP
ajbmeb-1737	24	13	the	the	DET
ajbmeb-1737	24	14	economic	economic	ADJ
ajbmeb-1737	24	15	and	and	CCONJ
ajbmeb-1737	24	16	social	social	ADJ
ajbmeb-1737	24	17	changes	change	NOUN
ajbmeb-1737	24	18	that	that	PRON
ajbmeb-1737	24	19	the	the	DET
ajbmeb-1737	24	20	community	community	NOUN
ajbmeb-1737	24	21	is	be	AUX
ajbmeb-1737	24	22	witnessing	witness	VERB
ajbmeb-1737	24	23	.	.	PUNCT
ajbmeb-1737	25	1	3	3	X
ajbmeb-1737	25	2	.	.	X
ajbmeb-1737	25	3	use	use	VERB
ajbmeb-1737	25	4	the	the	DET
ajbmeb-1737	25	5	servpref	servpref	PROPN
ajbmeb-1737	25	6	model	model	NOUN
ajbmeb-1737	25	7	to	to	PART
ajbmeb-1737	25	8	measure	measure	VERB
ajbmeb-1737	25	9	and	and	CCONJ
ajbmeb-1737	25	10	evaluate	evaluate	VERB
ajbmeb-1737	25	11	service	service	NOUN
ajbmeb-1737	25	12	quality	quality	NOUN
ajbmeb-1737	25	13	,	,	PUNCT
ajbmeb-1737	25	14	which	which	PRON
ajbmeb-1737	25	15	is	be	AUX
ajbmeb-1737	25	16	characterized	characterize	VERB
ajbmeb-1737	25	17	by	by	ADP
ajbmeb-1737	25	18	realism	realism	NOUN
ajbmeb-1737	25	19	and	and	CCONJ
ajbmeb-1737	25	20	ease	ease	NOUN
ajbmeb-1737	25	21	of	of	ADP
ajbmeb-1737	25	22	use	use	NOUN
ajbmeb-1737	25	23	.	.	PUNCT
ajbmeb-1737	26	1	1.3	1.3	NUM
ajbmeb-1737	26	2	:	:	PUNCT
ajbmeb-1737	26	3	research	research	NOUN
ajbmeb-1737	26	4	objectives	objective	NOUN
ajbmeb-1737	26	5	:	:	PUNCT
ajbmeb-1737	26	6	the	the	DET
ajbmeb-1737	26	7	research	research	NOUN
ajbmeb-1737	26	8	seeks	seek	VERB
ajbmeb-1737	26	9	to	to	PART
ajbmeb-1737	26	10	achieve	achieve	VERB
ajbmeb-1737	26	11	a	a	DET
ajbmeb-1737	26	12	set	set	NOUN
ajbmeb-1737	26	13	of	of	ADP
ajbmeb-1737	26	14	objectives	objective	NOUN
ajbmeb-1737	26	15	and	and	CCONJ
ajbmeb-1737	26	16	to	to	PART
ajbmeb-1737	26	17	answer	answer	VERB
ajbmeb-1737	26	18	the	the	DET
ajbmeb-1737	26	19	questions	question	NOUN
ajbmeb-1737	26	20	that	that	PRON
ajbmeb-1737	26	21	were	be	AUX
ajbmeb-1737	26	22	raised	raise	VERB
ajbmeb-1737	26	23	about	about	ADP
ajbmeb-1737	26	24	the	the	DET
ajbmeb-1737	26	25	problem	problem	NOUN
ajbmeb-1737	26	26	and	and	CCONJ
ajbmeb-1737	26	27	what	what	PRON
ajbmeb-1737	26	28	was	be	AUX
ajbmeb-1737	26	29	presented	present	VERB
ajbmeb-1737	26	30	by	by	ADP
ajbmeb-1737	26	31	previous	previous	ADJ
ajbmeb-1737	26	32	studies	study	NOUN
ajbmeb-1737	26	33	and	and	CCONJ
ajbmeb-1737	26	34	its	its	PRON
ajbmeb-1737	26	35	indicators	indicator	NOUN
ajbmeb-1737	26	36	,	,	PUNCT
ajbmeb-1737	26	37	and	and	CCONJ
ajbmeb-1737	26	38	in	in	ADP
ajbmeb-1737	26	39	line	line	NOUN
ajbmeb-1737	26	40	with	with	ADP
ajbmeb-1737	26	41	american	american	ADJ
ajbmeb-1737	26	42	journal	journal	PROPN
ajbmeb-1737	26	43	of	of	ADP
ajbmeb-1737	26	44	business	business	NOUN
ajbmeb-1737	26	45	management	management	NOUN
ajbmeb-1737	26	46	,	,	PUNCT
ajbmeb-1737	26	47	economics	economic	NOUN
ajbmeb-1737	26	48	and	and	CCONJ
ajbmeb-1737	26	49	banking	banking	NOUN
ajbmeb-1737	26	50	volume	volume	NOUN
ajbmeb-1737	26	51	20	20	NUM
ajbmeb-1737	26	52	january	january	PROPN
ajbmeb-1737	26	53	,	,	PUNCT
ajbmeb-1737	26	54	2024	2024	NUM
ajbmeb-1737	26	55	p	p	NOUN
ajbmeb-1737	26	56	a	a	DET
ajbmeb-1737	26	57	g	g	NOUN
ajbmeb-1737	26	58	e	e	NOUN
ajbmeb-1737	26	59	|	|	ADV
ajbmeb-1737	26	60	128	128	NUM
ajbmeb-1737	26	61	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	26	62	the	the	DET
ajbmeb-1737	26	63	research	research	NOUN
ajbmeb-1737	26	64	topic	topic	NOUN
ajbmeb-1737	26	65	,	,	PUNCT
ajbmeb-1737	26	66	which	which	PRON
ajbmeb-1737	26	67	is	be	AUX
ajbmeb-1737	26	68	to	to	PART
ajbmeb-1737	26	69	evaluate	evaluate	VERB
ajbmeb-1737	26	70	the	the	DET
ajbmeb-1737	26	71	quality	quality	NOUN
ajbmeb-1737	26	72	of	of	ADP
ajbmeb-1737	26	73	services	service	NOUN
ajbmeb-1737	26	74	using	use	VERB
ajbmeb-1737	26	75	the	the	DET
ajbmeb-1737	26	76	servperf	servperf	NOUN
ajbmeb-1737	26	77	model	model	NOUN
ajbmeb-1737	26	78	,	,	PUNCT
ajbmeb-1737	26	79	the	the	DET
ajbmeb-1737	26	80	actual	actual	ADJ
ajbmeb-1737	26	81	performance	performance	NOUN
ajbmeb-1737	26	82	,	,	PUNCT
ajbmeb-1737	26	83	and	and	CCONJ
ajbmeb-1737	26	84	based	base	VERB
ajbmeb-1737	26	85	on	on	ADP
ajbmeb-1737	26	86	that	that	PRON
ajbmeb-1737	26	87	,	,	PUNCT
ajbmeb-1737	26	88	the	the	DET
ajbmeb-1737	26	89	research	research	NOUN
ajbmeb-1737	26	90	aspires	aspire	VERB
ajbmeb-1737	26	91	to	to	PART
ajbmeb-1737	26	92	achieve	achieve	VERB
ajbmeb-1737	26	93	its	its	PRON
ajbmeb-1737	26	94	goals	goal	NOUN
ajbmeb-1737	26	95	as	as	SCONJ
ajbmeb-1737	26	96	follows	follow	VERB
ajbmeb-1737	26	97	:	:	PUNCT
ajbmeb-1737	26	98	1	1	X
ajbmeb-1737	26	99	.	.	X
ajbmeb-1737	26	100	identify	identify	VERB
ajbmeb-1737	26	101	the	the	DET
ajbmeb-1737	26	102	level	level	NOUN
ajbmeb-1737	26	103	of	of	ADP
ajbmeb-1737	26	104	service	service	NOUN
ajbmeb-1737	26	105	quality	quality	NOUN
ajbmeb-1737	26	106	in	in	ADP
ajbmeb-1737	26	107	the	the	DET
ajbmeb-1737	26	108	college	college	NOUN
ajbmeb-1737	26	109	the	the	DET
ajbmeb-1737	26	110	research	research	NOUN
ajbmeb-1737	26	111	sample	sample	NOUN
ajbmeb-1737	26	112	according	accord	VERB
ajbmeb-1737	26	113	to	to	ADP
ajbmeb-1737	26	114	the	the	DET
ajbmeb-1737	26	115	actual	actual	ADJ
ajbmeb-1737	26	116	performance	performance	NOUN
ajbmeb-1737	26	117	model	model	NOUN
ajbmeb-1737	26	118	servperf	servperf	NOUN
ajbmeb-1737	26	119	.	.	PUNCT
ajbmeb-1737	27	1	2	2	X
ajbmeb-1737	27	2	.	.	X
ajbmeb-1737	27	3	reaching	reach	VERB
ajbmeb-1737	27	4	suggested	suggest	VERB
ajbmeb-1737	27	5	measures	measure	NOUN
ajbmeb-1737	27	6	to	to	PART
ajbmeb-1737	27	7	achieve	achieve	VERB
ajbmeb-1737	27	8	service	service	NOUN
ajbmeb-1737	27	9	quality	quality	NOUN
ajbmeb-1737	27	10	in	in	ADP
ajbmeb-1737	27	11	the	the	DET
ajbmeb-1737	27	12	college	college	NOUN
ajbmeb-1737	27	13	,	,	PUNCT
ajbmeb-1737	27	14	the	the	DET
ajbmeb-1737	27	15	research	research	NOUN
ajbmeb-1737	27	16	sample	sample	NOUN
ajbmeb-1737	27	17	,	,	PUNCT
ajbmeb-1737	27	18	through	through	ADP
ajbmeb-1737	27	19	the	the	DET
ajbmeb-1737	27	20	servperf	servperf	NOUN
ajbmeb-1737	27	21	performance	performance	NOUN
ajbmeb-1737	27	22	model	model	NOUN
ajbmeb-1737	27	23	.	.	PUNCT
ajbmeb-1737	28	1	3	3	X
ajbmeb-1737	28	2	.	.	X
ajbmeb-1737	28	3	identifying	identify	VERB
ajbmeb-1737	28	4	the	the	DET
ajbmeb-1737	28	5	actual	actual	ADJ
ajbmeb-1737	28	6	perceived	perceive	VERB
ajbmeb-1737	28	7	and	and	CCONJ
ajbmeb-1737	28	8	expected	expect	VERB
ajbmeb-1737	28	9	quality	quality	NOUN
ajbmeb-1737	28	10	of	of	ADP
ajbmeb-1737	28	11	service	service	NOUN
ajbmeb-1737	28	12	in	in	ADP
ajbmeb-1737	28	13	the	the	DET
ajbmeb-1737	28	14	college	college	NOUN
ajbmeb-1737	28	15	,	,	PUNCT
ajbmeb-1737	28	16	the	the	DET
ajbmeb-1737	28	17	research	research	NOUN
ajbmeb-1737	28	18	sample	sample	NOUN
ajbmeb-1737	28	19	.	.	PUNCT
ajbmeb-1737	29	1	1.4	1.4	NUM
ajbmeb-1737	29	2	:	:	PUNCT
ajbmeb-1737	29	3	research	research	NOUN
ajbmeb-1737	29	4	methodology	methodology	NOUN
ajbmeb-1737	29	5	:	:	PUNCT
ajbmeb-1737	29	6	the	the	DET
ajbmeb-1737	29	7	research	research	NOUN
ajbmeb-1737	29	8	in	in	ADP
ajbmeb-1737	29	9	this	this	DET
ajbmeb-1737	29	10	aspect	aspect	NOUN
ajbmeb-1737	29	11	relied	rely	VERB
ajbmeb-1737	29	12	on	on	ADP
ajbmeb-1737	29	13	collecting	collect	VERB
ajbmeb-1737	29	14	data	datum	NOUN
ajbmeb-1737	29	15	and	and	CCONJ
ajbmeb-1737	29	16	information	information	NOUN
ajbmeb-1737	29	17	in	in	ADP
ajbmeb-1737	29	18	the	the	DET
ajbmeb-1737	29	19	following	following	ADJ
ajbmeb-1737	29	20	ways	way	NOUN
ajbmeb-1737	29	21	:	:	PUNCT
ajbmeb-1737	29	22	▪	▪	X
ajbmeb-1737	29	23	personal	personal	ADJ
ajbmeb-1737	29	24	interviews	interview	NOUN
ajbmeb-1737	29	25	:	:	PUNCT
ajbmeb-1737	29	26	a	a	DET
ajbmeb-1737	29	27	number	number	NOUN
ajbmeb-1737	29	28	of	of	ADP
ajbmeb-1737	29	29	personal	personal	ADJ
ajbmeb-1737	29	30	interviews	interview	NOUN
ajbmeb-1737	29	31	were	be	AUX
ajbmeb-1737	29	32	conducted	conduct	VERB
ajbmeb-1737	29	33	with	with	ADP
ajbmeb-1737	29	34	a	a	DET
ajbmeb-1737	29	35	group	group	NOUN
ajbmeb-1737	29	36	of	of	ADP
ajbmeb-1737	29	37	faculty	faculty	NOUN
ajbmeb-1737	29	38	,	,	PUNCT
ajbmeb-1737	29	39	staff	staff	NOUN
ajbmeb-1737	29	40	and	and	CCONJ
ajbmeb-1737	29	41	students	student	NOUN
ajbmeb-1737	29	42	in	in	ADP
ajbmeb-1737	29	43	the	the	DET
ajbmeb-1737	29	44	research	research	NOUN
ajbmeb-1737	29	45	sample	sample	NOUN
ajbmeb-1737	29	46	,	,	PUNCT
ajbmeb-1737	29	47	the	the	DET
ajbmeb-1737	29	48	first	first	ADJ
ajbmeb-1737	29	49	goal	goal	NOUN
ajbmeb-1737	29	50	of	of	ADP
ajbmeb-1737	29	51	these	these	DET
ajbmeb-1737	29	52	interviews	interview	NOUN
ajbmeb-1737	29	53	was	be	AUX
ajbmeb-1737	29	54	to	to	PART
ajbmeb-1737	29	55	collect	collect	VERB
ajbmeb-1737	29	56	general	general	ADJ
ajbmeb-1737	29	57	information	information	NOUN
ajbmeb-1737	29	58	about	about	ADP
ajbmeb-1737	29	59	the	the	DET
ajbmeb-1737	29	60	college	college	NOUN
ajbmeb-1737	29	61	and	and	CCONJ
ajbmeb-1737	29	62	the	the	DET
ajbmeb-1737	29	63	nature	nature	NOUN
ajbmeb-1737	29	64	of	of	ADP
ajbmeb-1737	29	65	its	its	PRON
ajbmeb-1737	29	66	work	work	NOUN
ajbmeb-1737	29	67	to	to	PART
ajbmeb-1737	29	68	serve	serve	VERB
ajbmeb-1737	29	69	the	the	DET
ajbmeb-1737	29	70	research	research	NOUN
ajbmeb-1737	29	71	topic	topic	NOUN
ajbmeb-1737	29	72	and	and	CCONJ
ajbmeb-1737	29	73	its	its	PRON
ajbmeb-1737	29	74	variables	variable	NOUN
ajbmeb-1737	29	75	,	,	PUNCT
ajbmeb-1737	29	76	and	and	CCONJ
ajbmeb-1737	29	77	the	the	DET
ajbmeb-1737	29	78	second	second	ADJ
ajbmeb-1737	29	79	goal	goal	NOUN
ajbmeb-1737	29	80	of	of	ADP
ajbmeb-1737	29	81	it	it	PRON
ajbmeb-1737	29	82	is	be	AUX
ajbmeb-1737	29	83	to	to	PART
ajbmeb-1737	29	84	meet	meet	VERB
ajbmeb-1737	29	85	the	the	DET
ajbmeb-1737	29	86	individuals	individual	NOUN
ajbmeb-1737	29	87	of	of	ADP
ajbmeb-1737	29	88	the	the	DET
ajbmeb-1737	29	89	research	research	NOUN
ajbmeb-1737	29	90	sample	sample	NOUN
ajbmeb-1737	29	91	in	in	ADP
ajbmeb-1737	29	92	their	their	PRON
ajbmeb-1737	29	93	workplaces	workplace	NOUN
ajbmeb-1737	29	94	,	,	PUNCT
ajbmeb-1737	29	95	to	to	PART
ajbmeb-1737	29	96	clarify	clarify	VERB
ajbmeb-1737	29	97	what	what	PRON
ajbmeb-1737	29	98	was	be	AUX
ajbmeb-1737	29	99	mentioned	mention	VERB
ajbmeb-1737	29	100	in	in	ADP
ajbmeb-1737	29	101	the	the	DET
ajbmeb-1737	29	102	form	form	NOUN
ajbmeb-1737	29	103	,	,	PUNCT
ajbmeb-1737	29	104	and	and	CCONJ
ajbmeb-1737	29	105	respond	respond	VERB
ajbmeb-1737	29	106	to	to	ADP
ajbmeb-1737	29	107	their	their	PRON
ajbmeb-1737	29	108	inquiries	inquiry	NOUN
ajbmeb-1737	29	109	about	about	ADP
ajbmeb-1737	29	110	some	some	PRON
ajbmeb-1737	29	111	of	of	ADP
ajbmeb-1737	29	112	the	the	DET
ajbmeb-1737	29	113	variables	variable	NOUN
ajbmeb-1737	29	114	contained	contain	VERB
ajbmeb-1737	29	115	in	in	ADP
ajbmeb-1737	29	116	it	it	PRON
ajbmeb-1737	29	117	.	.	PUNCT
ajbmeb-1737	30	1	▪	▪	ADJ
ajbmeb-1737	30	2	questionnaire	questionnaire	NOUN
ajbmeb-1737	30	3	form	form	NOUN
ajbmeb-1737	30	4	:	:	PUNCT
ajbmeb-1737	30	5	the	the	DET
ajbmeb-1737	30	6	questionnaire	questionnaire	NOUN
ajbmeb-1737	30	7	form	form	NOUN
ajbmeb-1737	30	8	was	be	AUX
ajbmeb-1737	30	9	adopted	adopt	VERB
ajbmeb-1737	30	10	as	as	ADP
ajbmeb-1737	30	11	a	a	DET
ajbmeb-1737	30	12	main	main	ADJ
ajbmeb-1737	30	13	tool	tool	NOUN
ajbmeb-1737	30	14	for	for	ADP
ajbmeb-1737	30	15	data	datum	NOUN
ajbmeb-1737	30	16	collection	collection	NOUN
ajbmeb-1737	30	17	because	because	SCONJ
ajbmeb-1737	30	18	it	it	PRON
ajbmeb-1737	30	19	is	be	AUX
ajbmeb-1737	30	20	suitable	suitable	ADJ
ajbmeb-1737	30	21	for	for	ADP
ajbmeb-1737	30	22	many	many	ADJ
ajbmeb-1737	30	23	descriptive	descriptive	ADJ
ajbmeb-1737	30	24	and	and	CCONJ
ajbmeb-1737	30	25	exploratory	exploratory	ADJ
ajbmeb-1737	30	26	studies	study	NOUN
ajbmeb-1737	30	27	and	and	CCONJ
ajbmeb-1737	30	28	studies	study	NOUN
ajbmeb-1737	30	29	.	.	PUNCT
ajbmeb-1737	31	1	the	the	DET
ajbmeb-1737	31	2	researchers	researcher	NOUN
ajbmeb-1737	31	3	in	in	ADP
ajbmeb-1737	31	4	the	the	DET
ajbmeb-1737	31	5	theoretical	theoretical	ADJ
ajbmeb-1737	31	6	side	side	NOUN
ajbmeb-1737	31	7	are	be	AUX
ajbmeb-1737	31	8	(	(	PUNCT
ajbmeb-1737	31	9	5	5	NUM
ajbmeb-1737	31	10	)	)	PUNCT
ajbmeb-1737	31	11	for	for	ADP
ajbmeb-1737	31	12	the	the	DET
ajbmeb-1737	31	13	dimension	dimension	NOUN
ajbmeb-1737	31	14	of	of	ADP
ajbmeb-1737	31	15	tangibility	tangibility	NOUN
ajbmeb-1737	31	16	,	,	PUNCT
ajbmeb-1737	31	17	(	(	PUNCT
ajbmeb-1737	31	18	5	5	NUM
ajbmeb-1737	31	19	)	)	PUNCT
ajbmeb-1737	31	20	for	for	ADP
ajbmeb-1737	31	21	the	the	DET
ajbmeb-1737	31	22	dimension	dimension	NOUN
ajbmeb-1737	31	23	of	of	ADP
ajbmeb-1737	31	24	reliability	reliability	NOUN
ajbmeb-1737	31	25	,	,	PUNCT
ajbmeb-1737	31	26	(	(	PUNCT
ajbmeb-1737	31	27	5	5	NUM
ajbmeb-1737	31	28	)	)	PUNCT
ajbmeb-1737	31	29	for	for	ADP
ajbmeb-1737	31	30	the	the	DET
ajbmeb-1737	31	31	dimension	dimension	NOUN
ajbmeb-1737	31	32	of	of	ADP
ajbmeb-1737	31	33	interrogation	interrogation	NOUN
ajbmeb-1737	31	34	,	,	PUNCT
ajbmeb-1737	31	35	(	(	PUNCT
ajbmeb-1737	31	36	5	5	NUM
ajbmeb-1737	31	37	)	)	PUNCT
ajbmeb-1737	31	38	for	for	ADP
ajbmeb-1737	31	39	the	the	DET
ajbmeb-1737	31	40	dimension	dimension	NOUN
ajbmeb-1737	31	41	of	of	ADP
ajbmeb-1737	31	42	safety	safety	NOUN
ajbmeb-1737	31	43	,	,	PUNCT
ajbmeb-1737	31	44	and	and	CCONJ
ajbmeb-1737	31	45	(	(	PUNCT
ajbmeb-1737	31	46	5	5	NUM
ajbmeb-1737	31	47	)	)	PUNCT
ajbmeb-1737	31	48	for	for	ADP
ajbmeb-1737	31	49	the	the	DET
ajbmeb-1737	31	50	dimension	dimension	NOUN
ajbmeb-1737	31	51	of	of	ADP
ajbmeb-1737	31	52	empathy	empathy	NOUN
ajbmeb-1737	31	53	.	.	PUNCT
ajbmeb-1737	32	1	1.5	1.5	NUM
ajbmeb-1737	32	2	:	:	PUNCT
ajbmeb-1737	32	3	research	research	NOUN
ajbmeb-1737	32	4	limits	limit	NOUN
ajbmeb-1737	32	5	:	:	PUNCT
ajbmeb-1737	32	6	it	it	PRON
ajbmeb-1737	32	7	includes	include	VERB
ajbmeb-1737	32	8	the	the	DET
ajbmeb-1737	32	9	following	follow	VERB
ajbmeb-1737	32	10	:	:	PUNCT
ajbmeb-1737	32	11	1	1	X
ajbmeb-1737	32	12	.	.	X
ajbmeb-1737	32	13	spatial	spatial	ADJ
ajbmeb-1737	32	14	boundaries	boundary	NOUN
ajbmeb-1737	32	15	:	:	PUNCT
ajbmeb-1737	32	16	the	the	DET
ajbmeb-1737	32	17	spatial	spatial	ADJ
ajbmeb-1737	32	18	boundaries	boundary	NOUN
ajbmeb-1737	32	19	of	of	ADP
ajbmeb-1737	32	20	research	research	NOUN
ajbmeb-1737	32	21	were	be	AUX
ajbmeb-1737	32	22	confined	confine	VERB
ajbmeb-1737	32	23	to	to	ADP
ajbmeb-1737	32	24	al	al	PROPN
ajbmeb-1737	32	25	-	-	PUNCT
ajbmeb-1737	32	26	israa	israa	ADJ
ajbmeb-1737	32	27	university	university	NOUN
ajbmeb-1737	32	28	college	college	NOUN
ajbmeb-1737	32	29	in	in	ADP
ajbmeb-1737	32	30	baghdad	baghdad	PROPN
ajbmeb-1737	32	31	as	as	ADP
ajbmeb-1737	32	32	a	a	DET
ajbmeb-1737	32	33	model	model	NOUN
ajbmeb-1737	32	34	for	for	ADP
ajbmeb-1737	32	35	private	private	ADJ
ajbmeb-1737	32	36	colleges	college	NOUN
ajbmeb-1737	32	37	.	.	PUNCT
ajbmeb-1737	33	1	2	2	NUM
ajbmeb-1737	33	2	.	.	NOUN
ajbmeb-1737	33	3	time	time	NOUN
ajbmeb-1737	33	4	limits	limit	NOUN
ajbmeb-1737	33	5	:	:	PUNCT
ajbmeb-1737	33	6	the	the	DET
ajbmeb-1737	33	7	temporal	temporal	ADJ
ajbmeb-1737	33	8	limits	limit	NOUN
ajbmeb-1737	33	9	for	for	ADP
ajbmeb-1737	33	10	the	the	DET
ajbmeb-1737	33	11	research	research	NOUN
ajbmeb-1737	33	12	that	that	PRON
ajbmeb-1737	33	13	was	be	AUX
ajbmeb-1737	33	14	applied	apply	VERB
ajbmeb-1737	33	15	at	at	ADP
ajbmeb-1737	33	16	al	al	PROPN
ajbmeb-1737	33	17	-	-	PUNCT
ajbmeb-1737	33	18	israa	israa	PROPN
ajbmeb-1737	33	19	college	college	PROPN
ajbmeb-1737	33	20	university	university	PROPN
ajbmeb-1737	33	21	in	in	ADP
ajbmeb-1737	33	22	baghdad	baghdad	PROPN
ajbmeb-1737	33	23	,	,	PUNCT
ajbmeb-1737	33	24	for	for	ADP
ajbmeb-1737	33	25	the	the	DET
ajbmeb-1737	33	26	period	period	NOUN
ajbmeb-1737	33	27	from	from	ADP
ajbmeb-1737	33	28	(	(	PUNCT
ajbmeb-1737	33	29	2/10/2019	2/10/2019	NUM
ajbmeb-1737	33	30	)	)	PUNCT
ajbmeb-1737	33	31	to	to	ADP
ajbmeb-1737	33	32	(	(	PUNCT
ajbmeb-1737	33	33	1/2/2020	1/2/2020	NUM
ajbmeb-1737	33	34	)	)	PUNCT
ajbmeb-1737	33	35	were	be	AUX
ajbmeb-1737	33	36	represented	represent	VERB
ajbmeb-1737	33	37	.	.	PUNCT
ajbmeb-1737	34	1	1.6	1.6	NUM
ajbmeb-1737	34	2	:	:	PUNCT
ajbmeb-1737	34	3	the	the	DET
ajbmeb-1737	34	4	research	research	NOUN
ajbmeb-1737	34	5	community	community	NOUN
ajbmeb-1737	34	6	and	and	CCONJ
ajbmeb-1737	34	7	sample	sample	VERB
ajbmeb-1737	34	8	the	the	DET
ajbmeb-1737	34	9	university	university	NOUN
ajbmeb-1737	34	10	education	education	NOUN
ajbmeb-1737	34	11	sector	sector	NOUN
ajbmeb-1737	34	12	,	,	PUNCT
ajbmeb-1737	34	13	specifically	specifically	ADV
ajbmeb-1737	34	14	al	al	PROPN
ajbmeb-1737	34	15	-	-	PUNCT
ajbmeb-1737	34	16	israa	israa	ADJ
ajbmeb-1737	34	17	university	university	NOUN
ajbmeb-1737	34	18	college	college	NOUN
ajbmeb-1737	34	19	,	,	PUNCT
ajbmeb-1737	34	20	was	be	AUX
ajbmeb-1737	34	21	chosen	choose	VERB
ajbmeb-1737	34	22	as	as	ADP
ajbmeb-1737	34	23	a	a	DET
ajbmeb-1737	34	24	community	community	NOUN
ajbmeb-1737	34	25	for	for	ADP
ajbmeb-1737	34	26	study	study	NOUN
ajbmeb-1737	34	27	because	because	SCONJ
ajbmeb-1737	34	28	of	of	ADP
ajbmeb-1737	34	29	its	its	PRON
ajbmeb-1737	34	30	role	role	NOUN
ajbmeb-1737	34	31	in	in	ADP
ajbmeb-1737	34	32	providing	provide	VERB
ajbmeb-1737	34	33	a	a	DET
ajbmeb-1737	34	34	segment	segment	NOUN
ajbmeb-1737	34	35	of	of	ADP
ajbmeb-1737	34	36	graduates	graduate	NOUN
ajbmeb-1737	34	37	with	with	ADP
ajbmeb-1737	34	38	an	an	DET
ajbmeb-1737	34	39	acceptable	acceptable	ADJ
ajbmeb-1737	34	40	level	level	NOUN
ajbmeb-1737	34	41	of	of	ADP
ajbmeb-1737	34	42	skills	skill	NOUN
ajbmeb-1737	34	43	and	and	CCONJ
ajbmeb-1737	34	44	competence	competence	NOUN
ajbmeb-1737	34	45	and	and	CCONJ
ajbmeb-1737	34	46	in	in	ADP
ajbmeb-1737	34	47	accordance	accordance	NOUN
ajbmeb-1737	34	48	with	with	ADP
ajbmeb-1737	34	49	the	the	DET
ajbmeb-1737	34	50	requirements	requirement	NOUN
ajbmeb-1737	34	51	of	of	ADP
ajbmeb-1737	34	52	the	the	DET
ajbmeb-1737	34	53	labor	labor	NOUN
ajbmeb-1737	34	54	markets	market	NOUN
ajbmeb-1737	34	55	to	to	PART
ajbmeb-1737	34	56	be	be	AUX
ajbmeb-1737	34	57	able	able	ADJ
ajbmeb-1737	34	58	to	to	PART
ajbmeb-1737	34	59	supply	supply	VERB
ajbmeb-1737	34	60	production	production	NOUN
ajbmeb-1737	34	61	and	and	CCONJ
ajbmeb-1737	34	62	service	service	NOUN
ajbmeb-1737	34	63	projects	project	NOUN
ajbmeb-1737	34	64	,	,	PUNCT
ajbmeb-1737	34	65	while	while	SCONJ
ajbmeb-1737	34	66	a	a	DET
ajbmeb-1737	34	67	random	random	ADJ
ajbmeb-1737	34	68	sample	sample	NOUN
ajbmeb-1737	34	69	of	of	ADP
ajbmeb-1737	34	70	college	college	NOUN
ajbmeb-1737	34	71	students	student	NOUN
ajbmeb-1737	34	72	was	be	AUX
ajbmeb-1737	34	73	chosen	choose	VERB
ajbmeb-1737	34	74	,	,	PUNCT
ajbmeb-1737	34	75	which	which	PRON
ajbmeb-1737	34	76	included	include	VERB
ajbmeb-1737	34	77	(	(	PUNCT
ajbmeb-1737	34	78	96	96	NUM
ajbmeb-1737	34	79	)	)	PUNCT
ajbmeb-1737	34	80	a	a	DET
ajbmeb-1737	34	81	valid	valid	ADJ
ajbmeb-1737	34	82	questionnaire	questionnaire	NOUN
ajbmeb-1737	34	83	was	be	AUX
ajbmeb-1737	34	84	retrieved	retrieve	VERB
ajbmeb-1737	34	85	out	out	ADP
ajbmeb-1737	34	86	of	of	ADP
ajbmeb-1737	34	87	(	(	PUNCT
ajbmeb-1737	34	88	120	120	NUM
ajbmeb-1737	34	89	)	)	PUNCT
ajbmeb-1737	34	90	questionnaires	questionnaire	NOUN
ajbmeb-1737	34	91	distributed	distribute	VERB
ajbmeb-1737	34	92	to	to	ADP
ajbmeb-1737	34	93	the	the	DET
ajbmeb-1737	34	94	college	college	NOUN
ajbmeb-1737	34	95	’s	’s	PART
ajbmeb-1737	34	96	students	student	NOUN
ajbmeb-1737	34	97	.	.	PUNCT
ajbmeb-1737	35	1	the	the	DET
ajbmeb-1737	35	2	limited	limited	ADJ
ajbmeb-1737	35	3	size	size	NOUN
ajbmeb-1737	35	4	of	of	ADP
ajbmeb-1737	35	5	the	the	DET
ajbmeb-1737	35	6	sample	sample	NOUN
ajbmeb-1737	35	7	is	be	AUX
ajbmeb-1737	35	8	due	due	ADJ
ajbmeb-1737	35	9	to	to	ADP
ajbmeb-1737	35	10	the	the	DET
ajbmeb-1737	35	11	general	general	ADJ
ajbmeb-1737	35	12	situation	situation	NOUN
ajbmeb-1737	35	13	of	of	ADP
ajbmeb-1737	35	14	the	the	DET
ajbmeb-1737	35	15	unstable	unstable	ADJ
ajbmeb-1737	35	16	country	country	NOUN
ajbmeb-1737	35	17	due	due	ADP
ajbmeb-1737	35	18	to	to	ADP
ajbmeb-1737	35	19	the	the	DET
ajbmeb-1737	35	20	political	political	ADJ
ajbmeb-1737	35	21	situation	situation	NOUN
ajbmeb-1737	35	22	,	,	PUNCT
ajbmeb-1737	35	23	student	student	NOUN
ajbmeb-1737	35	24	sit	sit	NOUN
ajbmeb-1737	35	25	-	-	PUNCT
ajbmeb-1737	35	26	ins	in	NOUN
ajbmeb-1737	35	27	,	,	PUNCT
ajbmeb-1737	35	28	irregular	irregular	ADJ
ajbmeb-1737	35	29	attendance	attendance	NOUN
ajbmeb-1737	35	30	and	and	CCONJ
ajbmeb-1737	35	31	the	the	DET
ajbmeb-1737	35	32	lack	lack	NOUN
ajbmeb-1737	35	33	of	of	ADP
ajbmeb-1737	35	34	student	student	NOUN
ajbmeb-1737	35	35	attendance	attendance	NOUN
ajbmeb-1737	35	36	at	at	ADP
ajbmeb-1737	35	37	this	this	DET
ajbmeb-1737	35	38	time	time	NOUN
ajbmeb-1737	35	39	.	.	PUNCT
ajbmeb-1737	36	1	1.7	1.7	NUM
ajbmeb-1737	36	2	:	:	PUNCT
ajbmeb-1737	36	3	research	research	NOUN
ajbmeb-1737	36	4	tools	tool	NOUN
ajbmeb-1737	36	5	and	and	CCONJ
ajbmeb-1737	36	6	methods	method	NOUN
ajbmeb-1737	36	7	:	:	PUNCT
ajbmeb-1737	36	8	the	the	DET
ajbmeb-1737	36	9	research	research	NOUN
ajbmeb-1737	36	10	relied	rely	VERB
ajbmeb-1737	36	11	on	on	ADP
ajbmeb-1737	36	12	the	the	DET
ajbmeb-1737	36	13	servperf	servperf	NOUN
ajbmeb-1737	36	14	scale	scale	NOUN
ajbmeb-1737	36	15	developed	develop	VERB
ajbmeb-1737	36	16	by	by	ADP
ajbmeb-1737	36	17	(	(	PUNCT
ajbmeb-1737	36	18	cronin	cronin	PROPN
ajbmeb-1737	36	19	&	&	CCONJ
ajbmeb-1737	36	20	taylor	taylor	PROPN
ajbmeb-1737	36	21	,	,	PUNCT
ajbmeb-1737	36	22	1992	1992	NUM
ajbmeb-1737	36	23	)	)	PUNCT
ajbmeb-1737	36	24	,	,	PUNCT
ajbmeb-1737	36	25	where	where	SCONJ
ajbmeb-1737	36	26	the	the	DET
ajbmeb-1737	36	27	researchers	researcher	NOUN
ajbmeb-1737	36	28	translated	translate	VERB
ajbmeb-1737	36	29	it	it	PRON
ajbmeb-1737	36	30	and	and	CCONJ
ajbmeb-1737	36	31	reformulated	reformulate	VERB
ajbmeb-1737	36	32	some	some	DET
ajbmeb-1737	36	33	phrases	phrase	NOUN
ajbmeb-1737	36	34	in	in	ADP
ajbmeb-1737	36	35	a	a	DET
ajbmeb-1737	36	36	manner	manner	NOUN
ajbmeb-1737	36	37	commensurate	commensurate	ADJ
ajbmeb-1737	36	38	with	with	ADP
ajbmeb-1737	36	39	the	the	DET
ajbmeb-1737	36	40	research	research	NOUN
ajbmeb-1737	36	41	community	community	NOUN
ajbmeb-1737	36	42	and	and	CCONJ
ajbmeb-1737	36	43	sample	sample	NOUN
ajbmeb-1737	36	44	.	.	PUNCT
ajbmeb-1737	37	1	some	some	DET
ajbmeb-1737	37	2	statistical	statistical	ADJ
ajbmeb-1737	37	3	methods	method	NOUN
ajbmeb-1737	37	4	such	such	ADJ
ajbmeb-1737	37	5	as	as	ADP
ajbmeb-1737	37	6	american	american	PROPN
ajbmeb-1737	37	7	journal	journal	PROPN
ajbmeb-1737	37	8	of	of	ADP
ajbmeb-1737	37	9	business	business	NOUN
ajbmeb-1737	37	10	management	management	NOUN
ajbmeb-1737	37	11	,	,	PUNCT
ajbmeb-1737	37	12	economics	economic	NOUN
ajbmeb-1737	37	13	and	and	CCONJ
ajbmeb-1737	37	14	banking	banking	NOUN
ajbmeb-1737	37	15	volume	volume	NOUN
ajbmeb-1737	37	16	20	20	NUM
ajbmeb-1737	37	17	january	january	PROPN
ajbmeb-1737	37	18	,	,	PUNCT
ajbmeb-1737	37	19	2024	2024	NUM
ajbmeb-1737	37	20	p	p	NOUN
ajbmeb-1737	37	21	a	a	DET
ajbmeb-1737	37	22	g	g	NOUN
ajbmeb-1737	37	23	e	e	NOUN
ajbmeb-1737	38	1	|	|	ADV
ajbmeb-1737	38	2	129	129	NUM
ajbmeb-1737	38	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	38	4	the	the	DET
ajbmeb-1737	38	5	arithmetic	arithmetic	ADJ
ajbmeb-1737	38	6	mean	mean	NOUN
ajbmeb-1737	38	7	,	,	PUNCT
ajbmeb-1737	38	8	standard	standard	ADJ
ajbmeb-1737	38	9	deviation	deviation	NOUN
ajbmeb-1737	38	10	and	and	CCONJ
ajbmeb-1737	38	11	cronbach	cronbach	VERB
ajbmeb-1737	38	12	alpha	alpha	ADJ
ajbmeb-1737	38	13	coefficient	coefficient	NOUN
ajbmeb-1737	38	14	were	be	AUX
ajbmeb-1737	38	15	used	use	VERB
ajbmeb-1737	38	16	using	use	VERB
ajbmeb-1737	38	17	the	the	DET
ajbmeb-1737	38	18	program	program	NOUN
ajbmeb-1737	38	19	(	(	PUNCT
ajbmeb-1737	38	20	spss	spss	PROPN
ajbmeb-1737	38	21	,	,	PUNCT
ajbmeb-1737	38	22	23	23	NUM
ajbmeb-1737	38	23	.	.	PUNCT
ajbmeb-1737	38	24	)	)	PUNCT
ajbmeb-1737	39	1	some	some	DET
ajbmeb-1737	39	2	relevant	relevant	ADJ
ajbmeb-1737	39	3	previous	previous	ADJ
ajbmeb-1737	39	4	studies	study	NOUN
ajbmeb-1737	39	5	:	:	PUNCT
ajbmeb-1737	39	6	previous	previous	ADJ
ajbmeb-1737	39	7	studies	study	NOUN
ajbmeb-1737	39	8	occupy	occupy	VERB
ajbmeb-1737	39	9	an	an	DET
ajbmeb-1737	39	10	important	important	ADJ
ajbmeb-1737	39	11	position	position	NOUN
ajbmeb-1737	39	12	in	in	ADP
ajbmeb-1737	39	13	scientific	scientific	ADJ
ajbmeb-1737	39	14	research	research	NOUN
ajbmeb-1737	39	15	,	,	PUNCT
ajbmeb-1737	39	16	as	as	ADP
ajbmeb-1737	39	17	an	an	DET
ajbmeb-1737	39	18	accumulation	accumulation	NOUN
ajbmeb-1737	39	19	of	of	ADP
ajbmeb-1737	39	20	knowledge	knowledge	NOUN
ajbmeb-1737	39	21	to	to	PART
ajbmeb-1737	39	22	build	build	VERB
ajbmeb-1737	39	23	its	its	PRON
ajbmeb-1737	39	24	intellectual	intellectual	ADJ
ajbmeb-1737	39	25	model	model	NOUN
ajbmeb-1737	39	26	,	,	PUNCT
ajbmeb-1737	39	27	framing	frame	VERB
ajbmeb-1737	39	28	the	the	DET
ajbmeb-1737	39	29	variables	variable	NOUN
ajbmeb-1737	39	30	related	relate	VERB
ajbmeb-1737	39	31	to	to	ADP
ajbmeb-1737	39	32	the	the	DET
ajbmeb-1737	39	33	topic	topic	NOUN
ajbmeb-1737	39	34	of	of	ADP
ajbmeb-1737	39	35	the	the	DET
ajbmeb-1737	39	36	research	research	NOUN
ajbmeb-1737	39	37	,	,	PUNCT
ajbmeb-1737	39	38	and	and	CCONJ
ajbmeb-1737	39	39	in	in	ADP
ajbmeb-1737	39	40	what	what	PRON
ajbmeb-1737	39	41	follows	follow	VERB
ajbmeb-1737	39	42	we	we	PRON
ajbmeb-1737	39	43	present	present	VERB
ajbmeb-1737	39	44	a	a	DET
ajbmeb-1737	39	45	brief	brief	ADJ
ajbmeb-1737	39	46	presentation	presentation	NOUN
ajbmeb-1737	39	47	of	of	ADP
ajbmeb-1737	39	48	a	a	DET
ajbmeb-1737	39	49	number	number	NOUN
ajbmeb-1737	39	50	of	of	ADP
ajbmeb-1737	39	51	selected	select	VERB
ajbmeb-1737	39	52	studies	study	NOUN
ajbmeb-1737	39	53	and	and	CCONJ
ajbmeb-1737	39	54	the	the	DET
ajbmeb-1737	39	55	most	most	ADV
ajbmeb-1737	39	56	important	important	ADJ
ajbmeb-1737	39	57	results	result	NOUN
ajbmeb-1737	39	58	that	that	PRON
ajbmeb-1737	39	59	they	they	PRON
ajbmeb-1737	39	60	have	have	AUX
ajbmeb-1737	39	61	reached	reach	VERB
ajbmeb-1737	39	62	as	as	ADV
ajbmeb-1737	39	63	well	well	ADV
ajbmeb-1737	39	64	as	as	ADP
ajbmeb-1737	39	65	the	the	DET
ajbmeb-1737	39	66	extent	extent	NOUN
ajbmeb-1737	39	67	of	of	ADP
ajbmeb-1737	39	68	congruence	congruence	NOUN
ajbmeb-1737	39	69	and	and	CCONJ
ajbmeb-1737	39	70	contrast	contrast	NOUN
ajbmeb-1737	39	71	,	,	PUNCT
ajbmeb-1737	39	72	or	or	CCONJ
ajbmeb-1737	39	73	there	there	PRON
ajbmeb-1737	39	74	is	be	VERB
ajbmeb-1737	39	75	a	a	DET
ajbmeb-1737	39	76	crossover	crossover	NOUN
ajbmeb-1737	39	77	between	between	ADP
ajbmeb-1737	39	78	the	the	DET
ajbmeb-1737	39	79	conclusions	conclusion	NOUN
ajbmeb-1737	39	80	presented	present	VERB
ajbmeb-1737	39	81	by	by	ADP
ajbmeb-1737	39	82	these	these	DET
ajbmeb-1737	39	83	studies	study	NOUN
ajbmeb-1737	39	84	.	.	PUNCT
ajbmeb-1737	40	1	table	table	NOUN
ajbmeb-1737	40	2	(	(	PUNCT
ajbmeb-1737	40	3	1	1	X
ajbmeb-1737	40	4	)	)	PUNCT
ajbmeb-1737	40	5	studies	study	NOUN
ajbmeb-1737	40	6	related	relate	VERB
ajbmeb-1737	40	7	to	to	ADP
ajbmeb-1737	40	8	service	service	NOUN
ajbmeb-1737	40	9	quality	quality	NOUN
ajbmeb-1737	40	10	study	study	NOUN
ajbmeb-1737	40	11	(	(	PUNCT
ajbmeb-1737	40	12	danish	danish	PROPN
ajbmeb-1737	40	13	&	&	CCONJ
ajbmeb-1737	40	14	et	et	PROPN
ajbmeb-1737	40	15	.	.	PUNCT
ajbmeb-1737	41	1	al	al	PROPN
ajbmeb-1737	41	2	.	.	PROPN
ajbmeb-1737	41	3	,2018	,2018	PROPN
ajbmeb-1737	41	4	)	)	PUNCT
ajbmeb-1737	41	5	the	the	DET
ajbmeb-1737	41	6	impact	impact	NOUN
ajbmeb-1737	41	7	of	of	ADP
ajbmeb-1737	41	8	service	service	NOUN
ajbmeb-1737	41	9	quality	quality	NOUN
ajbmeb-1737	41	10	and	and	CCONJ
ajbmeb-1737	41	11	service	service	NOUN
ajbmeb-1737	41	12	value	value	NOUN
ajbmeb-1737	41	13	on	on	ADP
ajbmeb-1737	41	14	customer	customer	NOUN
ajbmeb-1737	41	15	satisfaction	satisfaction	NOUN
ajbmeb-1737	41	16	through	through	ADP
ajbmeb-1737	41	17	customer	customer	NOUN
ajbmeb-1737	41	18	bonding	bonding	NOUN
ajbmeb-1737	41	19	study	study	NOUN
ajbmeb-1737	41	20	title	title	NOUN
ajbmeb-1737	41	21	a	a	DET
ajbmeb-1737	41	22	case	case	NOUN
ajbmeb-1737	41	23	study	study	NOUN
ajbmeb-1737	41	24	in	in	ADP
ajbmeb-1737	41	25	the	the	DET
ajbmeb-1737	41	26	telecommunications	telecommunications	NOUN
ajbmeb-1737	41	27	sector	sector	NOUN
ajbmeb-1737	41	28	.	.	PUNCT
ajbmeb-1737	42	1	type	type	NOUN
ajbmeb-1737	42	2	of	of	ADP
ajbmeb-1737	42	3	study	study	NOUN
ajbmeb-1737	42	4	the	the	DET
ajbmeb-1737	42	5	study	study	NOUN
ajbmeb-1737	42	6	aims	aim	VERB
ajbmeb-1737	42	7	to	to	PART
ajbmeb-1737	42	8	study	study	VERB
ajbmeb-1737	42	9	the	the	DET
ajbmeb-1737	42	10	impact	impact	NOUN
ajbmeb-1737	42	11	of	of	ADP
ajbmeb-1737	42	12	service	service	NOUN
ajbmeb-1737	42	13	quality	quality	NOUN
ajbmeb-1737	42	14	and	and	CCONJ
ajbmeb-1737	42	15	service	service	NOUN
ajbmeb-1737	42	16	value	value	NOUN
ajbmeb-1737	42	17	on	on	ADP
ajbmeb-1737	42	18	customer	customer	NOUN
ajbmeb-1737	42	19	satisfaction	satisfaction	NOUN
ajbmeb-1737	42	20	by	by	ADP
ajbmeb-1737	42	21	mediating	mediate	VERB
ajbmeb-1737	42	22	the	the	DET
ajbmeb-1737	42	23	role	role	NOUN
ajbmeb-1737	42	24	of	of	ADP
ajbmeb-1737	42	25	the	the	DET
ajbmeb-1737	42	26	relationship	relationship	NOUN
ajbmeb-1737	42	27	with	with	ADP
ajbmeb-1737	42	28	customers	customer	NOUN
ajbmeb-1737	42	29	.	.	PUNCT
ajbmeb-1737	43	1	objectives	objective	NOUN
ajbmeb-1737	43	2	of	of	ADP
ajbmeb-1737	43	3	the	the	DET
ajbmeb-1737	43	4	study	study	NOUN
ajbmeb-1737	43	5	the	the	DET
ajbmeb-1737	43	6	study	study	NOUN
ajbmeb-1737	43	7	found	find	VERB
ajbmeb-1737	43	8	that	that	SCONJ
ajbmeb-1737	43	9	the	the	DET
ajbmeb-1737	43	10	value	value	NOUN
ajbmeb-1737	43	11	of	of	ADP
ajbmeb-1737	43	12	service	service	NOUN
ajbmeb-1737	43	13	and	and	CCONJ
ajbmeb-1737	43	14	service	service	NOUN
ajbmeb-1737	43	15	quality	quality	NOUN
ajbmeb-1737	43	16	have	have	VERB
ajbmeb-1737	43	17	a	a	DET
ajbmeb-1737	43	18	significant	significant	ADJ
ajbmeb-1737	43	19	positive	positive	ADJ
ajbmeb-1737	43	20	impact	impact	NOUN
ajbmeb-1737	43	21	on	on	ADP
ajbmeb-1737	43	22	customer	customer	NOUN
ajbmeb-1737	43	23	satisfaction	satisfaction	NOUN
ajbmeb-1737	43	24	.	.	PUNCT
ajbmeb-1737	44	1	the	the	DET
ajbmeb-1737	44	2	statistical	statistical	ADJ
ajbmeb-1737	44	3	analysis	analysis	NOUN
ajbmeb-1737	44	4	shows	show	VERB
ajbmeb-1737	44	5	that	that	SCONJ
ajbmeb-1737	44	6	the	the	DET
ajbmeb-1737	44	7	customer	customer	NOUN
ajbmeb-1737	44	8	is	be	AUX
ajbmeb-1737	44	9	related	relate	VERB
ajbmeb-1737	44	10	to	to	ADP
ajbmeb-1737	44	11	the	the	DET
ajbmeb-1737	44	12	quality	quality	NOUN
ajbmeb-1737	44	13	of	of	ADP
ajbmeb-1737	44	14	service	service	NOUN
ajbmeb-1737	44	15	and	and	CCONJ
ajbmeb-1737	44	16	the	the	DET
ajbmeb-1737	44	17	value	value	NOUN
ajbmeb-1737	44	18	of	of	ADP
ajbmeb-1737	44	19	service	service	NOUN
ajbmeb-1737	44	20	with	with	ADP
ajbmeb-1737	44	21	customer	customer	NOUN
ajbmeb-1737	44	22	satisfaction	satisfaction	NOUN
ajbmeb-1737	44	23	.	.	PUNCT
ajbmeb-1737	45	1	the	the	DET
ajbmeb-1737	45	2	important	important	ADJ
ajbmeb-1737	45	3	conclusions	conclusion	NOUN
ajbmeb-1737	45	4	this	this	DET
ajbmeb-1737	45	5	model	model	NOUN
ajbmeb-1737	45	6	can	can	AUX
ajbmeb-1737	45	7	be	be	AUX
ajbmeb-1737	45	8	applied	apply	VERB
ajbmeb-1737	45	9	in	in	ADP
ajbmeb-1737	45	10	the	the	DET
ajbmeb-1737	45	11	sectors	sector	NOUN
ajbmeb-1737	45	12	of	of	ADP
ajbmeb-1737	45	13	banking	banking	NOUN
ajbmeb-1737	45	14	and	and	CCONJ
ajbmeb-1737	45	15	other	other	ADJ
ajbmeb-1737	45	16	services	service	NOUN
ajbmeb-1737	45	17	to	to	PART
ajbmeb-1737	45	18	increase	increase	VERB
ajbmeb-1737	45	19	customer	customer	NOUN
ajbmeb-1737	45	20	satisfaction	satisfaction	NOUN
ajbmeb-1737	45	21	.	.	PUNCT
ajbmeb-1737	46	1	important	important	ADJ
ajbmeb-1737	46	2	suggestions	suggestion	NOUN
ajbmeb-1737	46	3	study	study	NOUN
ajbmeb-1737	46	4	(	(	PUNCT
ajbmeb-1737	46	5	sokchan	sokchan	PROPN
ajbmeb-1737	46	6	&	&	CCONJ
ajbmeb-1737	46	7	et	et	PROPN
ajbmeb-1737	46	8	.	.	PUNCT
ajbmeb-1737	47	1	al	al	PROPN
ajbmeb-1737	47	2	.	.	PROPN
ajbmeb-1737	47	3	,	,	PUNCT
ajbmeb-1737	47	4	2018	2018	NUM
ajbmeb-1737	47	5	)	)	PUNCT
ajbmeb-1737	47	6	customer	customer	NOUN
ajbmeb-1737	47	7	satisfaction	satisfaction	NOUN
ajbmeb-1737	47	8	and	and	CCONJ
ajbmeb-1737	47	9	service	service	NOUN
ajbmeb-1737	47	10	quality	quality	NOUN
ajbmeb-1737	47	11	in	in	ADP
ajbmeb-1737	47	12	the	the	DET
ajbmeb-1737	47	13	marketing	marketing	NOUN
ajbmeb-1737	47	14	practice	practice	NOUN
ajbmeb-1737	47	15	study	study	NOUN
ajbmeb-1737	47	16	title	title	NOUN
ajbmeb-1737	47	17	a	a	DET
ajbmeb-1737	47	18	case	case	NOUN
ajbmeb-1737	47	19	study	study	NOUN
ajbmeb-1737	47	20	type	type	NOUN
ajbmeb-1737	47	21	of	of	ADP
ajbmeb-1737	47	22	study	study	NOUN
ajbmeb-1737	47	23	the	the	DET
ajbmeb-1737	47	24	study	study	NOUN
ajbmeb-1737	47	25	aims	aim	VERB
ajbmeb-1737	47	26	at	at	ADP
ajbmeb-1737	47	27	the	the	DET
ajbmeb-1737	47	28	main	main	ADJ
ajbmeb-1737	47	29	component	component	NOUN
ajbmeb-1737	47	30	,	,	PUNCT
ajbmeb-1737	47	31	which	which	PRON
ajbmeb-1737	47	32	is	be	AUX
ajbmeb-1737	47	33	the	the	DET
ajbmeb-1737	47	34	quality	quality	NOUN
ajbmeb-1737	47	35	of	of	ADP
ajbmeb-1737	47	36	service	service	NOUN
ajbmeb-1737	47	37	,	,	PUNCT
ajbmeb-1737	47	38	which	which	PRON
ajbmeb-1737	47	39	reflects	reflect	VERB
ajbmeb-1737	47	40	the	the	DET
ajbmeb-1737	47	41	customer	customer	NOUN
ajbmeb-1737	47	42	's	's	PART
ajbmeb-1737	47	43	perception	perception	NOUN
ajbmeb-1737	47	44	of	of	ADP
ajbmeb-1737	47	45	reliability	reliability	NOUN
ajbmeb-1737	47	46	,	,	PUNCT
ajbmeb-1737	47	47	assurance	assurance	NOUN
ajbmeb-1737	47	48	,	,	PUNCT
ajbmeb-1737	47	49	response	response	NOUN
ajbmeb-1737	47	50	,	,	PUNCT
ajbmeb-1737	47	51	empathy	empathy	NOUN
ajbmeb-1737	47	52	,	,	PUNCT
ajbmeb-1737	47	53	tangibility	tangibility	NOUN
ajbmeb-1737	47	54	,	,	PUNCT
ajbmeb-1737	47	55	customer	customer	NOUN
ajbmeb-1737	47	56	satisfaction	satisfaction	NOUN
ajbmeb-1737	47	57	and	and	CCONJ
ajbmeb-1737	47	58	their	their	PRON
ajbmeb-1737	47	59	expectations	expectation	NOUN
ajbmeb-1737	47	60	.	.	PUNCT
ajbmeb-1737	48	1	emphasis	emphasis	NOUN
ajbmeb-1737	48	2	is	be	AUX
ajbmeb-1737	48	3	placed	place	VERB
ajbmeb-1737	48	4	on	on	ADP
ajbmeb-1737	48	5	service	service	NOUN
ajbmeb-1737	48	6	quality	quality	NOUN
ajbmeb-1737	48	7	,	,	PUNCT
ajbmeb-1737	48	8	customer	customer	NOUN
ajbmeb-1737	48	9	expectations	expectation	NOUN
ajbmeb-1737	48	10	,	,	PUNCT
ajbmeb-1737	48	11	customer	customer	NOUN
ajbmeb-1737	48	12	satisfaction	satisfaction	NOUN
ajbmeb-1737	48	13	,	,	PUNCT
ajbmeb-1737	48	14	the	the	DET
ajbmeb-1737	48	15	servqal	servqal	PROPN
ajbmeb-1737	48	16	model	model	NOUN
ajbmeb-1737	48	17	,	,	PUNCT
ajbmeb-1737	48	18	and	and	CCONJ
ajbmeb-1737	48	19	relevant	relevant	ADJ
ajbmeb-1737	48	20	studies	study	NOUN
ajbmeb-1737	48	21	on	on	ADP
ajbmeb-1737	48	22	customer	customer	NOUN
ajbmeb-1737	48	23	satisfaction	satisfaction	NOUN
ajbmeb-1737	48	24	and	and	CCONJ
ajbmeb-1737	48	25	service	service	NOUN
ajbmeb-1737	48	26	quality	quality	NOUN
ajbmeb-1737	48	27	.	.	PUNCT
ajbmeb-1737	49	1	objectives	objective	NOUN
ajbmeb-1737	49	2	of	of	ADP
ajbmeb-1737	49	3	the	the	DET
ajbmeb-1737	49	4	study	study	NOUN
ajbmeb-1737	49	5	the	the	DET
ajbmeb-1737	49	6	study	study	NOUN
ajbmeb-1737	49	7	found	find	VERB
ajbmeb-1737	49	8	that	that	SCONJ
ajbmeb-1737	49	9	service	service	NOUN
ajbmeb-1737	49	10	quality	quality	NOUN
ajbmeb-1737	49	11	is	be	AUX
ajbmeb-1737	49	12	a	a	DET
ajbmeb-1737	49	13	decreed	decreed	ADJ
ajbmeb-1737	49	14	evaluation	evaluation	NOUN
ajbmeb-1737	49	15	that	that	PRON
ajbmeb-1737	49	16	reflects	reflect	VERB
ajbmeb-1737	49	17	the	the	DET
ajbmeb-1737	49	18	customer	customer	NOUN
ajbmeb-1737	49	19	's	's	PART
ajbmeb-1737	49	20	perception	perception	NOUN
ajbmeb-1737	49	21	of	of	ADP
ajbmeb-1737	49	22	reliability	reliability	NOUN
ajbmeb-1737	49	23	,	,	PUNCT
ajbmeb-1737	49	24	warranty	warranty	NOUN
ajbmeb-1737	49	25	,	,	PUNCT
ajbmeb-1737	49	26	responsiveness	responsiveness	NOUN
ajbmeb-1737	49	27	,	,	PUNCT
ajbmeb-1737	49	28	sympathy	sympathy	NOUN
ajbmeb-1737	49	29	,	,	PUNCT
ajbmeb-1737	49	30	and	and	CCONJ
ajbmeb-1737	49	31	suitability	suitability	NOUN
ajbmeb-1737	49	32	,	,	PUNCT
ajbmeb-1737	49	33	and	and	CCONJ
ajbmeb-1737	49	34	that	that	DET
ajbmeb-1737	49	35	satisfaction	satisfaction	NOUN
ajbmeb-1737	49	36	is	be	AUX
ajbmeb-1737	49	37	affected	affect	VERB
ajbmeb-1737	49	38	by	by	ADP
ajbmeb-1737	49	39	the	the	DET
ajbmeb-1737	49	40	service	service	NOUN
ajbmeb-1737	49	41	quality	quality	NOUN
ajbmeb-1737	49	42	perspective	perspective	NOUN
ajbmeb-1737	49	43	.	.	PUNCT
ajbmeb-1737	50	1	also	also	ADV
ajbmeb-1737	50	2	,	,	PUNCT
ajbmeb-1737	50	3	the	the	DET
ajbmeb-1737	50	4	quality	quality	NOUN
ajbmeb-1737	50	5	of	of	ADP
ajbmeb-1737	50	6	service	service	NOUN
ajbmeb-1737	50	7	and	and	CCONJ
ajbmeb-1737	50	8	customer	customer	NOUN
ajbmeb-1737	50	9	satisfaction	satisfaction	NOUN
ajbmeb-1737	50	10	is	be	AUX
ajbmeb-1737	50	11	related	relate	VERB
ajbmeb-1737	50	12	to	to	ADP
ajbmeb-1737	50	13	the	the	DET
ajbmeb-1737	50	14	relationship	relationship	NOUN
ajbmeb-1737	50	15	between	between	ADP
ajbmeb-1737	50	16	achieving	achieve	VERB
ajbmeb-1737	50	17	customer	customer	NOUN
ajbmeb-1737	50	18	satisfaction	satisfaction	NOUN
ajbmeb-1737	50	19	and	and	CCONJ
ajbmeb-1737	50	20	service	service	NOUN
ajbmeb-1737	50	21	quality	quality	NOUN
ajbmeb-1737	50	22	and	and	CCONJ
ajbmeb-1737	50	23	giving	give	VERB
ajbmeb-1737	50	24	value	value	NOUN
ajbmeb-1737	50	25	to	to	ADP
ajbmeb-1737	50	26	the	the	DET
ajbmeb-1737	50	27	customer	customer	NOUN
ajbmeb-1737	50	28	,	,	PUNCT
ajbmeb-1737	50	29	which	which	PRON
ajbmeb-1737	50	30	added	add	VERB
ajbmeb-1737	50	31	more	more	ADJ
ajbmeb-1737	50	32	weight	weight	NOUN
ajbmeb-1737	50	33	to	to	ADP
ajbmeb-1737	50	34	the	the	DET
ajbmeb-1737	50	35	link	link	NOUN
ajbmeb-1737	50	36	between	between	ADP
ajbmeb-1737	50	37	customer	customer	NOUN
ajbmeb-1737	50	38	satisfaction	satisfaction	NOUN
ajbmeb-1737	50	39	and	and	CCONJ
ajbmeb-1737	50	40	service	service	NOUN
ajbmeb-1737	50	41	quality	quality	NOUN
ajbmeb-1737	50	42	because	because	SCONJ
ajbmeb-1737	50	43	the	the	DET
ajbmeb-1737	50	44	value	value	NOUN
ajbmeb-1737	50	45	is	be	AUX
ajbmeb-1737	50	46	what	what	PRON
ajbmeb-1737	50	47	customers	customer	NOUN
ajbmeb-1737	50	48	focus	focus	VERB
ajbmeb-1737	50	49	on	on	ADP
ajbmeb-1737	50	50	.	.	PUNCT
ajbmeb-1737	51	1	the	the	DET
ajbmeb-1737	51	2	important	important	ADJ
ajbmeb-1737	51	3	conclusions	conclusion	NOUN
ajbmeb-1737	51	4	improving	improve	VERB
ajbmeb-1737	51	5	the	the	DET
ajbmeb-1737	51	6	relationship	relationship	NOUN
ajbmeb-1737	51	7	between	between	ADP
ajbmeb-1737	51	8	service	service	NOUN
ajbmeb-1737	51	9	quality	quality	NOUN
ajbmeb-1737	51	10	,	,	PUNCT
ajbmeb-1737	51	11	value	value	NOUN
ajbmeb-1737	51	12	,	,	PUNCT
ajbmeb-1737	51	13	satisfaction	satisfaction	NOUN
ajbmeb-1737	51	14	,	,	PUNCT
ajbmeb-1737	51	15	and	and	CCONJ
ajbmeb-1737	51	16	behavioral	behavioral	ADJ
ajbmeb-1737	51	17	goals	goal	NOUN
ajbmeb-1737	51	18	in	in	ADP
ajbmeb-1737	51	19	both	both	CCONJ
ajbmeb-1737	51	20	the	the	DET
ajbmeb-1737	51	21	public	public	ADJ
ajbmeb-1737	51	22	and	and	CCONJ
ajbmeb-1737	51	23	private	private	ADJ
ajbmeb-1737	51	24	business	business	NOUN
ajbmeb-1737	51	25	sector	sector	NOUN
ajbmeb-1737	51	26	.	.	PUNCT
ajbmeb-1737	52	1	important	important	ADJ
ajbmeb-1737	52	2	suggestions	suggestion	NOUN
ajbmeb-1737	52	3	study	study	NOUN
ajbmeb-1737	52	4	(	(	PUNCT
ajbmeb-1737	52	5	chikwawawa	chikwawawa	NOUN
ajbmeb-1737	52	6	,	,	PUNCT
ajbmeb-1737	52	7	2019	2019	NUM
ajbmeb-1737	52	8	)	)	PUNCT
ajbmeb-1737	52	9	service	service	NOUN
ajbmeb-1737	52	10	quality	quality	NOUN
ajbmeb-1737	52	11	and	and	CCONJ
ajbmeb-1737	52	12	customer	customer	NOUN
ajbmeb-1737	52	13	satisfaction	satisfaction	NOUN
ajbmeb-1737	52	14	in	in	ADP
ajbmeb-1737	52	15	the	the	DET
ajbmeb-1737	52	16	public	public	ADJ
ajbmeb-1737	52	17	sector	sector	NOUN
ajbmeb-1737	52	18	study	study	NOUN
ajbmeb-1737	52	19	title	title	NOUN
ajbmeb-1737	52	20	american	american	PROPN
ajbmeb-1737	52	21	journal	journal	PROPN
ajbmeb-1737	52	22	of	of	ADP
ajbmeb-1737	52	23	business	business	NOUN
ajbmeb-1737	52	24	management	management	NOUN
ajbmeb-1737	52	25	,	,	PUNCT
ajbmeb-1737	52	26	economics	economic	NOUN
ajbmeb-1737	52	27	and	and	CCONJ
ajbmeb-1737	52	28	banking	banking	NOUN
ajbmeb-1737	52	29	volume	volume	NOUN
ajbmeb-1737	52	30	20	20	NUM
ajbmeb-1737	52	31	january	january	PROPN
ajbmeb-1737	52	32	,	,	PUNCT
ajbmeb-1737	52	33	2024	2024	NUM
ajbmeb-1737	52	34	p	p	NOUN
ajbmeb-1737	52	35	a	a	DET
ajbmeb-1737	52	36	g	g	NOUN
ajbmeb-1737	52	37	e	e	NOUN
ajbmeb-1737	52	38	|	|	ADV
ajbmeb-1737	52	39	130	130	NUM
ajbmeb-1737	52	40	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	52	41	a	a	DET
ajbmeb-1737	52	42	case	case	NOUN
ajbmeb-1737	52	43	study	study	NOUN
ajbmeb-1737	52	44	type	type	NOUN
ajbmeb-1737	52	45	of	of	ADP
ajbmeb-1737	52	46	study	study	NOUN
ajbmeb-1737	52	47	the	the	DET
ajbmeb-1737	52	48	study	study	NOUN
ajbmeb-1737	52	49	aims	aim	VERB
ajbmeb-1737	52	50	to	to	PART
ajbmeb-1737	52	51	assess	assess	VERB
ajbmeb-1737	52	52	the	the	DET
ajbmeb-1737	52	53	satisfaction	satisfaction	NOUN
ajbmeb-1737	52	54	of	of	ADP
ajbmeb-1737	52	55	retirees	retiree	NOUN
ajbmeb-1737	52	56	with	with	ADP
ajbmeb-1737	52	57	the	the	DET
ajbmeb-1737	52	58	service	service	NOUN
ajbmeb-1737	52	59	of	of	ADP
ajbmeb-1737	52	60	the	the	DET
ajbmeb-1737	52	61	national	national	ADJ
ajbmeb-1737	52	62	social	social	ADJ
ajbmeb-1737	52	63	security	security	NOUN
ajbmeb-1737	52	64	authority	authority	NOUN
ajbmeb-1737	52	65	according	accord	VERB
ajbmeb-1737	52	66	to	to	ADP
ajbmeb-1737	52	67	the	the	DET
ajbmeb-1737	52	68	servqual	servqual	ADJ
ajbmeb-1737	52	69	model	model	NOUN
ajbmeb-1737	52	70	,	,	PUNCT
ajbmeb-1737	52	71	namely	namely	ADV
ajbmeb-1737	52	72	:	:	PUNCT
ajbmeb-1737	52	73	tangibility	tangibility	NOUN
ajbmeb-1737	52	74	,	,	PUNCT
ajbmeb-1737	52	75	reliability	reliability	NOUN
ajbmeb-1737	52	76	,	,	PUNCT
ajbmeb-1737	52	77	responsiveness	responsiveness	NOUN
ajbmeb-1737	52	78	,	,	PUNCT
ajbmeb-1737	52	79	and	and	CCONJ
ajbmeb-1737	52	80	empathy	empathy	NOUN
ajbmeb-1737	52	81	.	.	PUNCT
ajbmeb-1737	53	1	objectives	objective	NOUN
ajbmeb-1737	53	2	of	of	ADP
ajbmeb-1737	53	3	the	the	DET
ajbmeb-1737	53	4	study	study	NOUN
ajbmeb-1737	53	5	the	the	DET
ajbmeb-1737	53	6	study	study	NOUN
ajbmeb-1737	53	7	found	find	VERB
ajbmeb-1737	53	8	that	that	SCONJ
ajbmeb-1737	53	9	the	the	DET
ajbmeb-1737	53	10	rate	rate	NOUN
ajbmeb-1737	53	11	of	of	ADP
ajbmeb-1737	53	12	general	general	ADJ
ajbmeb-1737	53	13	service	service	NOUN
ajbmeb-1737	53	14	satisfaction	satisfaction	NOUN
ajbmeb-1737	53	15	among	among	ADP
ajbmeb-1737	53	16	retirees	retiree	NOUN
ajbmeb-1737	53	17	was	be	AUX
ajbmeb-1737	53	18	acceptable	acceptable	ADJ
ajbmeb-1737	53	19	,	,	PUNCT
ajbmeb-1737	53	20	and	and	CCONJ
ajbmeb-1737	53	21	the	the	DET
ajbmeb-1737	53	22	main	main	ADJ
ajbmeb-1737	53	23	reason	reason	NOUN
ajbmeb-1737	53	24	for	for	ADP
ajbmeb-1737	53	25	the	the	DET
ajbmeb-1737	53	26	high	high	ADJ
ajbmeb-1737	53	27	dissatisfaction	dissatisfaction	NOUN
ajbmeb-1737	53	28	with	with	ADP
ajbmeb-1737	53	29	service	service	NOUN
ajbmeb-1737	53	30	among	among	ADP
ajbmeb-1737	53	31	retirees	retiree	NOUN
ajbmeb-1737	53	32	was	be	AUX
ajbmeb-1737	53	33	the	the	DET
ajbmeb-1737	53	34	slow	slow	ADJ
ajbmeb-1737	53	35	treatment	treatment	NOUN
ajbmeb-1737	53	36	of	of	ADP
ajbmeb-1737	53	37	pension	pension	NOUN
ajbmeb-1737	53	38	claims	claim	NOUN
ajbmeb-1737	53	39	.	.	PUNCT
ajbmeb-1737	54	1	tangibility	tangibility	NOUN
ajbmeb-1737	54	2	and	and	CCONJ
ajbmeb-1737	54	3	empathy	empathy	NOUN
ajbmeb-1737	54	4	have	have	VERB
ajbmeb-1737	54	5	the	the	DET
ajbmeb-1737	54	6	strongest	strong	ADJ
ajbmeb-1737	54	7	influence	influence	NOUN
ajbmeb-1737	54	8	on	on	ADP
ajbmeb-1737	54	9	customer	customer	NOUN
ajbmeb-1737	54	10	satisfaction	satisfaction	NOUN
ajbmeb-1737	54	11	.	.	PUNCT
ajbmeb-1737	55	1	important	important	ADJ
ajbmeb-1737	55	2	suggestions	suggestion	NOUN
ajbmeb-1737	55	3	the	the	DET
ajbmeb-1737	55	4	need	need	NOUN
ajbmeb-1737	55	5	to	to	PART
ajbmeb-1737	55	6	pay	pay	VERB
ajbmeb-1737	55	7	attention	attention	NOUN
ajbmeb-1737	55	8	to	to	ADP
ajbmeb-1737	55	9	all	all	DET
ajbmeb-1737	55	10	dimensions	dimension	NOUN
ajbmeb-1737	55	11	of	of	ADP
ajbmeb-1737	55	12	service	service	NOUN
ajbmeb-1737	55	13	quality	quality	NOUN
ajbmeb-1737	55	14	represented	represent	VERB
ajbmeb-1737	55	15	by	by	ADP
ajbmeb-1737	55	16	:	:	PUNCT
ajbmeb-1737	55	17	tangibility	tangibility	NOUN
ajbmeb-1737	55	18	,	,	PUNCT
ajbmeb-1737	55	19	reliability	reliability	NOUN
ajbmeb-1737	55	20	,	,	PUNCT
ajbmeb-1737	55	21	responsiveness	responsiveness	NOUN
ajbmeb-1737	55	22	,	,	PUNCT
ajbmeb-1737	55	23	and	and	CCONJ
ajbmeb-1737	55	24	empathy	empathy	NOUN
ajbmeb-1737	55	25	to	to	PART
ajbmeb-1737	55	26	increase	increase	VERB
ajbmeb-1737	55	27	the	the	DET
ajbmeb-1737	55	28	rate	rate	NOUN
ajbmeb-1737	55	29	of	of	ADP
ajbmeb-1737	55	30	general	general	ADJ
ajbmeb-1737	55	31	satisfaction	satisfaction	NOUN
ajbmeb-1737	55	32	in	in	ADP
ajbmeb-1737	55	33	serving	serve	VERB
ajbmeb-1737	55	34	retirees	retiree	NOUN
ajbmeb-1737	55	35	.	.	PUNCT
ajbmeb-1737	56	1	the	the	DET
ajbmeb-1737	56	2	most	most	ADV
ajbmeb-1737	56	3	important	important	ADJ
ajbmeb-1737	56	4	proposals	proposal	NOUN
ajbmeb-1737	56	5	study(maisya	study(maisya	PROPN
ajbmeb-1737	56	6	&	&	CCONJ
ajbmeb-1737	56	7	et	et	PROPN
ajbmeb-1737	56	8	.	.	PUNCT
ajbmeb-1737	57	1	al	al	PROPN
ajbmeb-1737	57	2	.	.	PROPN
ajbmeb-1737	57	3	,2019	,2019	PUNCT
ajbmeb-1737	57	4	)	)	PUNCT
ajbmeb-1737	57	5	influence	influence	NOUN
ajbmeb-1737	57	6	of	of	ADP
ajbmeb-1737	57	7	service	service	NOUN
ajbmeb-1737	57	8	quality	quality	NOUN
ajbmeb-1737	57	9	and	and	CCONJ
ajbmeb-1737	57	10	customer	customer	NOUN
ajbmeb-1737	57	11	satisfaction	satisfaction	NOUN
ajbmeb-1737	57	12	on	on	ADP
ajbmeb-1737	57	13	customer	customer	NOUN
ajbmeb-1737	57	14	loyalty	loyalty	NOUN
ajbmeb-1737	57	15	in	in	ADP
ajbmeb-1737	57	16	restaurants	restaurant	NOUN
ajbmeb-1737	57	17	of	of	ADP
ajbmeb-1737	57	18	the	the	DET
ajbmeb-1737	57	19	tangerang	tangerang	PROPN
ajbmeb-1737	57	20	area	area	PROPN
ajbmeb-1737	57	21	study	study	NOUN
ajbmeb-1737	57	22	title	title	NOUN
ajbmeb-1737	57	23	a	a	DET
ajbmeb-1737	57	24	case	case	NOUN
ajbmeb-1737	57	25	study	study	NOUN
ajbmeb-1737	57	26	type	type	NOUN
ajbmeb-1737	57	27	of	of	ADP
ajbmeb-1737	57	28	study	study	NOUN
ajbmeb-1737	57	29	quality	quality	NOUN
ajbmeb-1737	57	30	of	of	ADP
ajbmeb-1737	57	31	service	service	NOUN
ajbmeb-1737	57	32	for	for	ADP
ajbmeb-1737	57	33	the	the	DET
ajbmeb-1737	57	34	restaurant	restaurant	NOUN
ajbmeb-1737	57	35	,	,	PUNCT
ajbmeb-1737	57	36	customers	customer	NOUN
ajbmeb-1737	57	37	and	and	CCONJ
ajbmeb-1737	57	38	customers	customer	NOUN
ajbmeb-1737	57	39	.	.	PUNCT
ajbmeb-1737	58	1	this	this	DET
ajbmeb-1737	58	2	study	study	NOUN
ajbmeb-1737	58	3	of	of	ADP
ajbmeb-1737	58	4	the	the	DET
ajbmeb-1737	58	5	study	study	NOUN
ajbmeb-1737	58	6	in	in	ADP
ajbmeb-1737	58	7	determining	determine	VERB
ajbmeb-1737	58	8	the	the	DET
ajbmeb-1737	58	9	quality	quality	NOUN
ajbmeb-1737	58	10	of	of	ADP
ajbmeb-1737	58	11	service	service	NOUN
ajbmeb-1737	58	12	and	and	CCONJ
ajbmeb-1737	58	13	customer	customer	NOUN
ajbmeb-1737	58	14	satisfaction	satisfaction	NOUN
ajbmeb-1737	58	15	had	have	VERB
ajbmeb-1737	58	16	a	a	DET
ajbmeb-1737	58	17	great	great	ADJ
ajbmeb-1737	58	18	impact	impact	NOUN
ajbmeb-1737	58	19	on	on	ADP
ajbmeb-1737	58	20	the	the	DET
ajbmeb-1737	58	21	loyalty	loyalty	NOUN
ajbmeb-1737	58	22	of	of	ADP
ajbmeb-1737	58	23	the	the	DET
ajbmeb-1737	58	24	customers	customer	NOUN
ajbmeb-1737	58	25	contestants	contestant	VERB
ajbmeb-1737	58	26	the	the	DET
ajbmeb-1737	58	27	most	most	ADV
ajbmeb-1737	58	28	common	common	ADJ
ajbmeb-1737	58	29	contestants	contestant	NOUN
ajbmeb-1737	58	30	had	have	VERB
ajbmeb-1737	58	31	a	a	DET
ajbmeb-1737	58	32	great	great	ADJ
ajbmeb-1737	58	33	impact	impact	NOUN
ajbmeb-1737	58	34	on	on	ADP
ajbmeb-1737	58	35	the	the	DET
ajbmeb-1737	58	36	loyalty	loyalty	NOUN
ajbmeb-1737	58	37	of	of	ADP
ajbmeb-1737	58	38	the	the	DET
ajbmeb-1737	58	39	customers	customer	NOUN
ajbmeb-1737	58	40	.	.	PUNCT
ajbmeb-1737	59	1	objectives	objective	NOUN
ajbmeb-1737	59	2	of	of	ADP
ajbmeb-1737	59	3	the	the	DET
ajbmeb-1737	59	4	study	study	NOUN
ajbmeb-1737	59	5	the	the	DET
ajbmeb-1737	59	6	study	study	NOUN
ajbmeb-1737	59	7	found	find	VERB
ajbmeb-1737	59	8	that	that	SCONJ
ajbmeb-1737	59	9	service	service	NOUN
ajbmeb-1737	59	10	quality	quality	NOUN
ajbmeb-1737	59	11	affects	affect	VERB
ajbmeb-1737	59	12	customer	customer	NOUN
ajbmeb-1737	59	13	satisfaction	satisfaction	NOUN
ajbmeb-1737	59	14	,	,	PUNCT
ajbmeb-1737	59	15	and	and	CCONJ
ajbmeb-1737	59	16	customer	customer	NOUN
ajbmeb-1737	59	17	satisfaction	satisfaction	NOUN
ajbmeb-1737	59	18	affects	affect	VERB
ajbmeb-1737	59	19	customer	customer	NOUN
ajbmeb-1737	59	20	loyalty	loyalty	NOUN
ajbmeb-1737	59	21	,	,	PUNCT
ajbmeb-1737	59	22	but	but	CCONJ
ajbmeb-1737	59	23	service	service	NOUN
ajbmeb-1737	59	24	quality	quality	NOUN
ajbmeb-1737	59	25	does	do	AUX
ajbmeb-1737	59	26	not	not	PART
ajbmeb-1737	59	27	directly	directly	ADV
ajbmeb-1737	59	28	affect	affect	VERB
ajbmeb-1737	59	29	customer	customer	NOUN
ajbmeb-1737	59	30	loyalty	loyalty	NOUN
ajbmeb-1737	59	31	,	,	PUNCT
ajbmeb-1737	59	32	through	through	ADP
ajbmeb-1737	59	33	:	:	PUNCT
ajbmeb-1737	59	34	(	(	PUNCT
ajbmeb-1737	59	35	1	1	X
ajbmeb-1737	59	36	)	)	PUNCT
ajbmeb-1737	59	37	there	there	PRON
ajbmeb-1737	59	38	is	be	VERB
ajbmeb-1737	59	39	an	an	DET
ajbmeb-1737	59	40	effect	effect	NOUN
ajbmeb-1737	59	41	of	of	ADP
ajbmeb-1737	59	42	service	service	NOUN
ajbmeb-1737	59	43	quality	quality	NOUN
ajbmeb-1737	59	44	on	on	ADP
ajbmeb-1737	59	45	customer	customer	NOUN
ajbmeb-1737	59	46	satisfaction	satisfaction	NOUN
ajbmeb-1737	59	47	in	in	ADP
ajbmeb-1737	59	48	a	a	DET
ajbmeb-1737	59	49	restaurant	restaurant	NOUN
ajbmeb-1737	59	50	,	,	PUNCT
ajbmeb-1737	59	51	and	and	CCONJ
ajbmeb-1737	59	52	it	it	PRON
ajbmeb-1737	59	53	can	can	AUX
ajbmeb-1737	59	54	be	be	AUX
ajbmeb-1737	59	55	said	say	VERB
ajbmeb-1737	59	56	that	that	SCONJ
ajbmeb-1737	59	57	good	good	ADJ
ajbmeb-1737	59	58	services	service	NOUN
ajbmeb-1737	59	59	will	will	AUX
ajbmeb-1737	59	60	generate	generate	VERB
ajbmeb-1737	59	61	customer	customer	NOUN
ajbmeb-1737	59	62	satisfaction	satisfaction	NOUN
ajbmeb-1737	59	63	.	.	PUNCT
ajbmeb-1737	60	1	(	(	PUNCT
ajbmeb-1737	60	2	2	2	X
ajbmeb-1737	60	3	)	)	PUNCT
ajbmeb-1737	60	4	there	there	PRON
ajbmeb-1737	60	5	is	be	VERB
ajbmeb-1737	60	6	an	an	DET
ajbmeb-1737	60	7	effect	effect	NOUN
ajbmeb-1737	60	8	of	of	ADP
ajbmeb-1737	60	9	customer	customer	NOUN
ajbmeb-1737	60	10	satisfaction	satisfaction	NOUN
ajbmeb-1737	60	11	on	on	ADP
ajbmeb-1737	60	12	restaurant	restaurant	NOUN
ajbmeb-1737	60	13	customer	customer	NOUN
ajbmeb-1737	60	14	loyalty	loyalty	NOUN
ajbmeb-1737	60	15	,	,	PUNCT
ajbmeb-1737	60	16	and	and	CCONJ
ajbmeb-1737	60	17	it	it	PRON
ajbmeb-1737	60	18	can	can	AUX
ajbmeb-1737	60	19	be	be	AUX
ajbmeb-1737	60	20	said	say	VERB
ajbmeb-1737	60	21	that	that	SCONJ
ajbmeb-1737	60	22	high	high	ADJ
ajbmeb-1737	60	23	customer	customer	NOUN
ajbmeb-1737	60	24	satisfaction	satisfaction	NOUN
ajbmeb-1737	60	25	can	can	AUX
ajbmeb-1737	60	26	create	create	VERB
ajbmeb-1737	60	27	customer	customer	NOUN
ajbmeb-1737	60	28	loyalty	loyalty	NOUN
ajbmeb-1737	60	29	.	.	PUNCT
ajbmeb-1737	61	1	(	(	PUNCT
ajbmeb-1737	61	2	3	3	X
ajbmeb-1737	61	3	)	)	PUNCT
ajbmeb-1737	61	4	quality	quality	NOUN
ajbmeb-1737	61	5	of	of	ADP
ajbmeb-1737	61	6	service	service	NOUN
ajbmeb-1737	61	7	does	do	AUX
ajbmeb-1737	61	8	not	not	PART
ajbmeb-1737	61	9	directly	directly	ADV
ajbmeb-1737	61	10	affect	affect	VERB
ajbmeb-1737	61	11	consumer	consumer	NOUN
ajbmeb-1737	61	12	loyalty	loyalty	NOUN
ajbmeb-1737	61	13	to	to	ADP
ajbmeb-1737	61	14	the	the	DET
ajbmeb-1737	61	15	restaurant	restaurant	NOUN
ajbmeb-1737	61	16	,	,	PUNCT
ajbmeb-1737	61	17	and	and	CCONJ
ajbmeb-1737	61	18	it	it	PRON
ajbmeb-1737	61	19	can	can	AUX
ajbmeb-1737	61	20	be	be	AUX
ajbmeb-1737	61	21	said	say	VERB
ajbmeb-1737	61	22	that	that	SCONJ
ajbmeb-1737	61	23	good	good	ADJ
ajbmeb-1737	61	24	services	service	NOUN
ajbmeb-1737	61	25	do	do	AUX
ajbmeb-1737	61	26	not	not	PART
ajbmeb-1737	61	27	necessarily	necessarily	ADV
ajbmeb-1737	61	28	directly	directly	ADV
ajbmeb-1737	61	29	affect	affect	VERB
ajbmeb-1737	61	30	customer	customer	NOUN
ajbmeb-1737	61	31	loyalty	loyalty	NOUN
ajbmeb-1737	61	32	.	.	PUNCT
ajbmeb-1737	62	1	the	the	DET
ajbmeb-1737	62	2	important	important	ADJ
ajbmeb-1737	62	3	conclusions	conclusion	NOUN
ajbmeb-1737	62	4	the	the	DET
ajbmeb-1737	62	5	need	need	NOUN
ajbmeb-1737	62	6	to	to	PART
ajbmeb-1737	62	7	develop	develop	VERB
ajbmeb-1737	62	8	more	more	ADJ
ajbmeb-1737	62	9	variables	variable	NOUN
ajbmeb-1737	62	10	other	other	ADJ
ajbmeb-1737	62	11	than	than	ADP
ajbmeb-1737	62	12	those	those	PRON
ajbmeb-1737	62	13	used	use	VERB
ajbmeb-1737	62	14	in	in	ADP
ajbmeb-1737	62	15	this	this	DET
ajbmeb-1737	62	16	study	study	NOUN
ajbmeb-1737	62	17	,	,	PUNCT
ajbmeb-1737	62	18	and	and	CCONJ
ajbmeb-1737	62	19	the	the	DET
ajbmeb-1737	62	20	need	need	NOUN
ajbmeb-1737	62	21	for	for	ADP
ajbmeb-1737	62	22	further	further	ADJ
ajbmeb-1737	62	23	research	research	NOUN
ajbmeb-1737	62	24	to	to	PART
ajbmeb-1737	62	25	include	include	VERB
ajbmeb-1737	62	26	different	different	ADJ
ajbmeb-1737	62	27	aspects	aspect	NOUN
ajbmeb-1737	62	28	of	of	ADP
ajbmeb-1737	62	29	service	service	NOUN
ajbmeb-1737	62	30	in	in	ADP
ajbmeb-1737	62	31	the	the	DET
ajbmeb-1737	62	32	food	food	NOUN
ajbmeb-1737	62	33	service	service	NOUN
ajbmeb-1737	62	34	.	.	PUNCT
ajbmeb-1737	63	1	important	important	ADJ
ajbmeb-1737	63	2	suggestions	suggestion	NOUN
ajbmeb-1737	63	3	areas	area	NOUN
ajbmeb-1737	63	4	of	of	ADP
ajbmeb-1737	63	5	benefit	benefit	NOUN
ajbmeb-1737	63	6	from	from	ADP
ajbmeb-1737	63	7	the	the	DET
ajbmeb-1737	63	8	presented	present	VERB
ajbmeb-1737	63	9	studies	study	NOUN
ajbmeb-1737	63	10	:	:	PUNCT
ajbmeb-1737	63	11	the	the	DET
ajbmeb-1737	63	12	intellectual	intellectual	PROPN
ajbmeb-1737	63	13	theses	theses	PROPN
ajbmeb-1737	63	14	presented	present	VERB
ajbmeb-1737	63	15	by	by	ADP
ajbmeb-1737	63	16	the	the	DET
ajbmeb-1737	63	17	studies	study	NOUN
ajbmeb-1737	63	18	presented	present	VERB
ajbmeb-1737	63	19	above	above	ADP
ajbmeb-1737	63	20	related	relate	VERB
ajbmeb-1737	63	21	to	to	ADP
ajbmeb-1737	63	22	the	the	DET
ajbmeb-1737	63	23	two	two	NUM
ajbmeb-1737	63	24	axes	axis	NOUN
ajbmeb-1737	63	25	of	of	ADP
ajbmeb-1737	63	26	the	the	DET
ajbmeb-1737	63	27	study	study	NOUN
ajbmeb-1737	63	28	paved	pave	VERB
ajbmeb-1737	63	29	the	the	DET
ajbmeb-1737	63	30	way	way	NOUN
ajbmeb-1737	63	31	for	for	SCONJ
ajbmeb-1737	63	32	the	the	DET
ajbmeb-1737	63	33	current	current	ADJ
ajbmeb-1737	63	34	research	research	NOUN
ajbmeb-1737	63	35	to	to	PART
ajbmeb-1737	63	36	be	be	AUX
ajbmeb-1737	63	37	framed	frame	VERB
ajbmeb-1737	63	38	and	and	CCONJ
ajbmeb-1737	63	39	to	to	PART
ajbmeb-1737	63	40	benefit	benefit	VERB
ajbmeb-1737	63	41	from	from	ADP
ajbmeb-1737	63	42	it	it	PRON
ajbmeb-1737	63	43	in	in	ADP
ajbmeb-1737	63	44	the	the	DET
ajbmeb-1737	63	45	following	following	ADJ
ajbmeb-1737	63	46	direction	direction	NOUN
ajbmeb-1737	63	47	:	:	PUNCT
ajbmeb-1737	63	48	1	1	X
ajbmeb-1737	63	49	.	.	X
ajbmeb-1737	63	50	to	to	PART
ajbmeb-1737	63	51	benefit	benefit	VERB
ajbmeb-1737	63	52	from	from	ADP
ajbmeb-1737	63	53	some	some	DET
ajbmeb-1737	63	54	previous	previous	ADJ
ajbmeb-1737	63	55	studies	study	NOUN
ajbmeb-1737	63	56	in	in	ADP
ajbmeb-1737	63	57	preparing	prepare	VERB
ajbmeb-1737	63	58	the	the	DET
ajbmeb-1737	63	59	theoretical	theoretical	ADJ
ajbmeb-1737	63	60	side	side	NOUN
ajbmeb-1737	63	61	of	of	ADP
ajbmeb-1737	63	62	the	the	DET
ajbmeb-1737	63	63	current	current	ADJ
ajbmeb-1737	63	64	research	research	NOUN
ajbmeb-1737	63	65	.	.	PUNCT
ajbmeb-1737	64	1	2	2	X
ajbmeb-1737	64	2	.	.	X
ajbmeb-1737	64	3	the	the	DET
ajbmeb-1737	64	4	desire	desire	NOUN
ajbmeb-1737	64	5	to	to	PART
ajbmeb-1737	64	6	search	search	VERB
ajbmeb-1737	64	7	for	for	ADP
ajbmeb-1737	64	8	an	an	DET
ajbmeb-1737	64	9	evaluation	evaluation	NOUN
ajbmeb-1737	64	10	of	of	ADP
ajbmeb-1737	64	11	the	the	DET
ajbmeb-1737	64	12	quality	quality	NOUN
ajbmeb-1737	64	13	of	of	ADP
ajbmeb-1737	64	14	university	university	NOUN
ajbmeb-1737	64	15	service	service	NOUN
ajbmeb-1737	64	16	.	.	PUNCT
ajbmeb-1737	65	1	3	3	X
ajbmeb-1737	65	2	.	.	X
ajbmeb-1737	65	3	the	the	DET
ajbmeb-1737	65	4	contribution	contribution	NOUN
ajbmeb-1737	65	5	of	of	ADP
ajbmeb-1737	65	6	previous	previous	ADJ
ajbmeb-1737	65	7	studies	study	NOUN
ajbmeb-1737	65	8	presented	present	VERB
ajbmeb-1737	65	9	in	in	ADP
ajbmeb-1737	65	10	the	the	DET
ajbmeb-1737	65	11	process	process	NOUN
ajbmeb-1737	65	12	of	of	ADP
ajbmeb-1737	65	13	selecting	select	VERB
ajbmeb-1737	65	14	appropriate	appropriate	ADJ
ajbmeb-1737	65	15	statistical	statistical	ADJ
ajbmeb-1737	65	16	means	mean	NOUN
ajbmeb-1737	65	17	.	.	PUNCT
ajbmeb-1737	66	1	chapter	chapter	NOUN
ajbmeb-1737	66	2	two	two	NUM
ajbmeb-1737	66	3	:	:	PUNCT
ajbmeb-1737	66	4	the	the	DET
ajbmeb-1737	66	5	theoretical	theoretical	ADJ
ajbmeb-1737	66	6	framework	framework	NOUN
ajbmeb-1737	66	7	of	of	ADP
ajbmeb-1737	66	8	research	research	NOUN
ajbmeb-1737	66	9	2.1	2.1	NUM
ajbmeb-1737	66	10	:	:	PUNCT
ajbmeb-1737	66	11	quality	quality	NOUN
ajbmeb-1737	66	12	of	of	ADP
ajbmeb-1737	66	13	service	service	NOUN
ajbmeb-1737	66	14	is	be	AUX
ajbmeb-1737	66	15	a	a	DET
ajbmeb-1737	66	16	conceptual	conceptual	ADJ
ajbmeb-1737	66	17	framework	framework	NOUN
ajbmeb-1737	66	18	the	the	DET
ajbmeb-1737	66	19	concept	concept	NOUN
ajbmeb-1737	66	20	of	of	ADP
ajbmeb-1737	66	21	service	service	NOUN
ajbmeb-1737	66	22	quality	quality	NOUN
ajbmeb-1737	66	23	:	:	PUNCT
ajbmeb-1737	66	24	is	be	AUX
ajbmeb-1737	66	25	an	an	DET
ajbmeb-1737	66	26	effective	effective	ADJ
ajbmeb-1737	66	27	tool	tool	NOUN
ajbmeb-1737	66	28	in	in	ADP
ajbmeb-1737	66	29	a	a	DET
ajbmeb-1737	66	30	company	company	NOUN
ajbmeb-1737	66	31	to	to	PART
ajbmeb-1737	66	32	distinguish	distinguish	VERB
ajbmeb-1737	66	33	from	from	ADP
ajbmeb-1737	66	34	its	its	PRON
ajbmeb-1737	66	35	competitors	competitor	NOUN
ajbmeb-1737	66	36	(	(	PUNCT
ajbmeb-1737	66	37	ladhari	ladhari	PROPN
ajbmeb-1737	66	38	,	,	PUNCT
ajbmeb-1737	66	39	2009	2009	NUM
ajbmeb-1737	66	40	:	:	PUNCT
ajbmeb-1737	66	41	173	173	NUM
ajbmeb-1737	66	42	)	)	PUNCT
ajbmeb-1737	66	43	.	.	PUNCT
ajbmeb-1737	67	1	the	the	DET
ajbmeb-1737	67	2	quality	quality	NOUN
ajbmeb-1737	67	3	of	of	ADP
ajbmeb-1737	67	4	service	service	NOUN
ajbmeb-1737	67	5	for	for	ADP
ajbmeb-1737	67	6	companies	company	NOUN
ajbmeb-1737	67	7	is	be	AUX
ajbmeb-1737	67	8	emphasized	emphasize	VERB
ajbmeb-1737	67	9	here	here	ADV
ajbmeb-1737	67	10	,	,	PUNCT
ajbmeb-1737	67	11	especially	especially	ADV
ajbmeb-1737	67	12	as	as	SCONJ
ajbmeb-1737	67	13	it	it	PRON
ajbmeb-1737	67	14	provides	provide	VERB
ajbmeb-1737	67	15	american	american	ADJ
ajbmeb-1737	67	16	journal	journal	PROPN
ajbmeb-1737	67	17	of	of	ADP
ajbmeb-1737	67	18	business	business	NOUN
ajbmeb-1737	67	19	management	management	NOUN
ajbmeb-1737	67	20	,	,	PUNCT
ajbmeb-1737	67	21	economics	economic	NOUN
ajbmeb-1737	67	22	and	and	CCONJ
ajbmeb-1737	67	23	banking	banking	NOUN
ajbmeb-1737	67	24	volume	volume	NOUN
ajbmeb-1737	67	25	20	20	NUM
ajbmeb-1737	67	26	january	january	PROPN
ajbmeb-1737	67	27	,	,	PUNCT
ajbmeb-1737	67	28	2024	2024	NUM
ajbmeb-1737	67	29	p	p	NOUN
ajbmeb-1737	67	30	a	a	DET
ajbmeb-1737	67	31	g	g	NOUN
ajbmeb-1737	67	32	e	e	NOUN
ajbmeb-1737	67	33	|	|	ADV
ajbmeb-1737	67	34	131	131	NUM
ajbmeb-1737	67	35	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	67	36	a	a	DET
ajbmeb-1737	67	37	competitive	competitive	ADJ
ajbmeb-1737	67	38	advantage	advantage	NOUN
ajbmeb-1737	67	39	for	for	ADP
ajbmeb-1737	67	40	companies	company	NOUN
ajbmeb-1737	67	41	that	that	PRON
ajbmeb-1737	67	42	strive	strive	VERB
ajbmeb-1737	67	43	to	to	PART
ajbmeb-1737	67	44	improve	improve	VERB
ajbmeb-1737	67	45	and	and	CCONJ
ajbmeb-1737	67	46	thus	thus	ADV
ajbmeb-1737	67	47	achieve	achieve	VERB
ajbmeb-1737	67	48	customer	customer	NOUN
ajbmeb-1737	67	49	satisfaction	satisfaction	NOUN
ajbmeb-1737	67	50	.	.	PUNCT
ajbmeb-1737	68	1	service	service	NOUN
ajbmeb-1737	68	2	quality	quality	NOUN
ajbmeb-1737	68	3	has	have	AUX
ajbmeb-1737	68	4	received	receive	VERB
ajbmeb-1737	68	5	a	a	DET
ajbmeb-1737	68	6	great	great	ADJ
ajbmeb-1737	68	7	deal	deal	NOUN
ajbmeb-1737	68	8	of	of	ADP
ajbmeb-1737	68	9	attention	attention	NOUN
ajbmeb-1737	68	10	from	from	ADP
ajbmeb-1737	68	11	researchers	researcher	NOUN
ajbmeb-1737	68	12	because	because	SCONJ
ajbmeb-1737	68	13	of	of	ADP
ajbmeb-1737	68	14	its	its	PRON
ajbmeb-1737	68	15	great	great	ADJ
ajbmeb-1737	68	16	impact	impact	NOUN
ajbmeb-1737	68	17	on	on	ADP
ajbmeb-1737	68	18	the	the	DET
ajbmeb-1737	68	19	organization	organization	NOUN
ajbmeb-1737	68	20	’s	’s	PART
ajbmeb-1737	68	21	excellence	excellence	PROPN
ajbmeb-1737	68	22	and	and	CCONJ
ajbmeb-1737	68	23	excellence	excellence	PROPN
ajbmeb-1737	68	24	.	.	PUNCT
ajbmeb-1737	69	1	service	service	NOUN
ajbmeb-1737	69	2	quality	quality	NOUN
ajbmeb-1737	69	3	can	can	AUX
ajbmeb-1737	69	4	be	be	AUX
ajbmeb-1737	69	5	defined	define	VERB
ajbmeb-1737	69	6	as	as	ADP
ajbmeb-1737	69	7	the	the	DET
ajbmeb-1737	69	8	overall	overall	ADJ
ajbmeb-1737	69	9	evaluation	evaluation	NOUN
ajbmeb-1737	69	10	of	of	ADP
ajbmeb-1737	69	11	service	service	NOUN
ajbmeb-1737	69	12	by	by	ADP
ajbmeb-1737	69	13	the	the	DET
ajbmeb-1737	69	14	customer	customer	NOUN
ajbmeb-1737	69	15	(	(	PUNCT
ajbmeb-1737	69	16	eshghi	eshghi	PROPN
ajbmeb-1737	69	17	et	et	PROPN
ajbmeb-1737	69	18	al	al	PROPN
ajbmeb-1737	69	19	.	.	PROPN
ajbmeb-1737	69	20	,	,	PUNCT
ajbmeb-1737	69	21	2008	2008	NUM
ajbmeb-1737	69	22	,	,	PUNCT
ajbmeb-1737	69	23	p.121	p.121	NUM
ajbmeb-1737	69	24	)	)	PUNCT
ajbmeb-1737	69	25	.	.	PUNCT
ajbmeb-1737	70	1	(	(	PUNCT
ajbmeb-1737	70	2	ghylin	ghylin	PROPN
ajbmeb-1737	70	3	et	et	PROPN
ajbmeb-1737	70	4	al	al	PROPN
ajbmeb-1737	70	5	.	.	PROPN
ajbmeb-1737	70	6	2008	2008	NUM
ajbmeb-1737	70	7	:	:	PUNCT
ajbmeb-1737	70	8	76	76	NUM
ajbmeb-1737	70	9	)	)	PUNCT
ajbmeb-1737	70	10	indicates	indicate	VERB
ajbmeb-1737	70	11	that	that	SCONJ
ajbmeb-1737	70	12	by	by	ADP
ajbmeb-1737	70	13	defining	define	VERB
ajbmeb-1737	70	14	service	service	NOUN
ajbmeb-1737	70	15	quality	quality	NOUN
ajbmeb-1737	70	16	,	,	PUNCT
ajbmeb-1737	70	17	organizations	organization	NOUN
ajbmeb-1737	70	18	will	will	AUX
ajbmeb-1737	70	19	be	be	AUX
ajbmeb-1737	70	20	able	able	ADJ
ajbmeb-1737	70	21	to	to	PART
ajbmeb-1737	70	22	provide	provide	VERB
ajbmeb-1737	70	23	services	service	NOUN
ajbmeb-1737	70	24	at	at	ADP
ajbmeb-1737	70	25	a	a	DET
ajbmeb-1737	70	26	higher	high	ADJ
ajbmeb-1737	70	27	level	level	NOUN
ajbmeb-1737	70	28	of	of	ADP
ajbmeb-1737	70	29	quality	quality	NOUN
ajbmeb-1737	70	30	that	that	PRON
ajbmeb-1737	70	31	leads	lead	VERB
ajbmeb-1737	70	32	to	to	ADP
ajbmeb-1737	70	33	increased	increase	VERB
ajbmeb-1737	70	34	customer	customer	NOUN
ajbmeb-1737	70	35	satisfaction	satisfaction	NOUN
ajbmeb-1737	70	36	.	.	PUNCT
ajbmeb-1737	71	1	understanding	understand	VERB
ajbmeb-1737	71	2	service	service	NOUN
ajbmeb-1737	71	3	quality	quality	NOUN
ajbmeb-1737	71	4	should	should	AUX
ajbmeb-1737	71	5	include	include	VERB
ajbmeb-1737	71	6	recognition	recognition	NOUN
ajbmeb-1737	71	7	of	of	ADP
ajbmeb-1737	71	8	the	the	DET
ajbmeb-1737	71	9	service	service	NOUN
ajbmeb-1737	71	10	’s	’s	PART
ajbmeb-1737	71	11	characteristics	characteristic	NOUN
ajbmeb-1737	71	12	in	in	ADP
ajbmeb-1737	71	13	terms	term	NOUN
ajbmeb-1737	71	14	of	of	ADP
ajbmeb-1737	71	15	tangibility	tangibility	NOUN
ajbmeb-1737	71	16	,	,	PUNCT
ajbmeb-1737	71	17	empathy	empathy	NOUN
ajbmeb-1737	71	18	,	,	PUNCT
ajbmeb-1737	71	19	safety	safety	NOUN
ajbmeb-1737	71	20	,	,	PUNCT
ajbmeb-1737	71	21	and	and	CCONJ
ajbmeb-1737	71	22	responsiveness	responsiveness	NOUN
ajbmeb-1737	71	23	.	.	PUNCT
ajbmeb-1737	72	1	in	in	ADP
ajbmeb-1737	72	2	this	this	DET
ajbmeb-1737	72	3	way	way	NOUN
ajbmeb-1737	72	4	,	,	PUNCT
ajbmeb-1737	72	5	service	service	NOUN
ajbmeb-1737	72	6	quality	quality	NOUN
ajbmeb-1737	72	7	will	will	AUX
ajbmeb-1737	72	8	be	be	AUX
ajbmeb-1737	72	9	easily	easily	ADV
ajbmeb-1737	72	10	measured	measure	VERB
ajbmeb-1737	72	11	.	.	PUNCT
ajbmeb-1737	73	1	in	in	ADP
ajbmeb-1737	73	2	this	this	DET
ajbmeb-1737	73	3	paper	paper	NOUN
ajbmeb-1737	73	4	,	,	PUNCT
ajbmeb-1737	73	5	service	service	NOUN
ajbmeb-1737	73	6	quality	quality	NOUN
ajbmeb-1737	73	7	can	can	AUX
ajbmeb-1737	73	8	be	be	AUX
ajbmeb-1737	73	9	defined	define	VERB
ajbmeb-1737	73	10	as	as	ADP
ajbmeb-1737	73	11	the	the	DET
ajbmeb-1737	73	12	difference	difference	NOUN
ajbmeb-1737	73	13	between	between	ADP
ajbmeb-1737	73	14	the	the	DET
ajbmeb-1737	73	15	customer	customer	NOUN
ajbmeb-1737	73	16	's	's	PART
ajbmeb-1737	73	17	expectations	expectation	NOUN
ajbmeb-1737	73	18	of	of	ADP
ajbmeb-1737	73	19	service	service	NOUN
ajbmeb-1737	73	20	performance	performance	NOUN
ajbmeb-1737	73	21	and	and	CCONJ
ajbmeb-1737	73	22	their	their	PRON
ajbmeb-1737	73	23	perception	perception	NOUN
ajbmeb-1737	73	24	of	of	ADP
ajbmeb-1737	73	25	the	the	DET
ajbmeb-1737	73	26	service	service	NOUN
ajbmeb-1737	73	27	received	receive	VERB
ajbmeb-1737	73	28	.	.	PUNCT
ajbmeb-1737	74	1	customer	customer	NOUN
ajbmeb-1737	74	2	expectations	expectation	NOUN
ajbmeb-1737	74	3	are	be	AUX
ajbmeb-1737	74	4	the	the	DET
ajbmeb-1737	74	5	basis	basis	NOUN
ajbmeb-1737	74	6	for	for	ADP
ajbmeb-1737	74	7	evaluating	evaluate	VERB
ajbmeb-1737	74	8	service	service	NOUN
ajbmeb-1737	74	9	quality	quality	NOUN
ajbmeb-1737	74	10	,	,	PUNCT
ajbmeb-1737	74	11	because	because	SCONJ
ajbmeb-1737	74	12	high	high	ADJ
ajbmeb-1737	74	13	quality	quality	NOUN
ajbmeb-1737	74	14	is	be	AUX
ajbmeb-1737	74	15	the	the	DET
ajbmeb-1737	74	16	performance	performance	NOUN
ajbmeb-1737	74	17	that	that	PRON
ajbmeb-1737	74	18	exceeds	exceed	VERB
ajbmeb-1737	74	19	expectations	expectation	NOUN
ajbmeb-1737	74	20	.	.	PUNCT
ajbmeb-1737	75	1	low	low	ADJ
ajbmeb-1737	75	2	quality	quality	NOUN
ajbmeb-1737	75	3	is	be	AUX
ajbmeb-1737	75	4	the	the	DET
ajbmeb-1737	75	5	one	one	NOUN
ajbmeb-1737	75	6	that	that	PRON
ajbmeb-1737	75	7	does	do	AUX
ajbmeb-1737	75	8	not	not	PART
ajbmeb-1737	75	9	meet	meet	VERB
ajbmeb-1737	75	10	the	the	DET
ajbmeb-1737	75	11	customer	customer	NOUN
ajbmeb-1737	75	12	’s	’s	PART
ajbmeb-1737	75	13	expectations	expectation	NOUN
ajbmeb-1737	75	14	or	or	CCONJ
ajbmeb-1737	75	15	desires	desire	NOUN
ajbmeb-1737	75	16	.	.	PUNCT
ajbmeb-1737	76	1	berinyu	berinyu	NOUN
ajbmeb-1737	76	2	,	,	PUNCT
ajbmeb-1737	76	3	2010	2010	NUM
ajbmeb-1737	76	4	:	:	PUNCT
ajbmeb-1737	76	5	31	31	NUM
ajbmeb-1737	76	6	)	)	PUNCT
ajbmeb-1737	76	7	(	(	PUNCT
ajbmeb-1737	76	8	daniel	daniel	PROPN
ajbmeb-1737	76	9	&	&	CCONJ
ajbmeb-1737	76	10	perinyu	perinyu	PROPN
ajbmeb-1737	76	11	,	,	PUNCT
ajbmeb-1737	76	12	2010	2010	NUM
ajbmeb-1737	76	13	:	:	PUNCT
ajbmeb-1737	76	14	31	31	NUM
ajbmeb-1737	76	15	)	)	PUNCT
ajbmeb-1737	76	16	(	(	PUNCT
ajbmeb-1737	76	17	daniel	daniel	PROPN
ajbmeb-1737	76	18	&	&	CCONJ
ajbmeb-1737	76	19	perinyu	perinyu	PROPN
ajbmeb-1737	76	20	,	,	PUNCT
ajbmeb-1737	76	21	2010	2010	NUM
ajbmeb-1737	76	22	)	)	PUNCT
ajbmeb-1737	76	23	is	be	AUX
ajbmeb-1737	76	24	the	the	DET
ajbmeb-1737	76	25	result	result	NOUN
ajbmeb-1737	76	26	of	of	ADP
ajbmeb-1737	76	27	the	the	DET
ajbmeb-1737	76	28	customer	customer	NOUN
ajbmeb-1737	76	29	’s	’s	PART
ajbmeb-1737	76	30	consideration	consideration	NOUN
ajbmeb-1737	76	31	of	of	ADP
ajbmeb-1737	76	32	the	the	DET
ajbmeb-1737	76	33	dimensions	dimension	NOUN
ajbmeb-1737	76	34	of	of	ADP
ajbmeb-1737	76	35	the	the	DET
ajbmeb-1737	76	36	service	service	NOUN
ajbmeb-1737	76	37	.	.	PUNCT
ajbmeb-1737	77	1	the	the	DET
ajbmeb-1737	77	2	service	service	NOUN
ajbmeb-1737	77	3	is	be	AUX
ajbmeb-1737	77	4	based	base	VERB
ajbmeb-1737	77	5	on	on	ADP
ajbmeb-1737	77	6	his	his	PRON
ajbmeb-1737	77	7	perception	perception	NOUN
ajbmeb-1737	77	8	of	of	ADP
ajbmeb-1737	77	9	the	the	DET
ajbmeb-1737	77	10	outcome	outcome	NOUN
ajbmeb-1737	77	11	and	and	CCONJ
ajbmeb-1737	77	12	the	the	DET
ajbmeb-1737	77	13	process	process	NOUN
ajbmeb-1737	77	14	,	,	PUNCT
ajbmeb-1737	77	15	the	the	DET
ajbmeb-1737	77	16	result	result	NOUN
ajbmeb-1737	77	17	is	be	AUX
ajbmeb-1737	77	18	the	the	DET
ajbmeb-1737	77	19	added	add	VERB
ajbmeb-1737	77	20	value	value	NOUN
ajbmeb-1737	77	21	,	,	PUNCT
ajbmeb-1737	77	22	and	and	CCONJ
ajbmeb-1737	77	23	the	the	DET
ajbmeb-1737	77	24	process	process	NOUN
ajbmeb-1737	77	25	is	be	AUX
ajbmeb-1737	77	26	the	the	DET
ajbmeb-1737	77	27	role	role	NOUN
ajbmeb-1737	77	28	that	that	PRON
ajbmeb-1737	77	29	the	the	DET
ajbmeb-1737	77	30	customer	customer	NOUN
ajbmeb-1737	77	31	plays	play	VERB
ajbmeb-1737	77	32	as	as	ADP
ajbmeb-1737	77	33	a	a	DET
ajbmeb-1737	77	34	form	form	NOUN
ajbmeb-1737	77	35	of	of	ADP
ajbmeb-1737	77	36	attitudes	attitude	NOUN
ajbmeb-1737	77	37	,	,	PUNCT
ajbmeb-1737	77	38	relevant	relevant	ADJ
ajbmeb-1737	77	39	but	but	CCONJ
ajbmeb-1737	77	40	not	not	PART
ajbmeb-1737	77	41	equal	equal	ADJ
ajbmeb-1737	77	42	to	to	ADP
ajbmeb-1737	77	43	satisfaction	satisfaction	NOUN
ajbmeb-1737	77	44	,	,	PUNCT
ajbmeb-1737	77	45	and	and	CCONJ
ajbmeb-1737	77	46	results	result	NOUN
ajbmeb-1737	77	47	from	from	ADP
ajbmeb-1737	77	48	consuming	consume	VERB
ajbmeb-1737	77	49	expectations	expectation	NOUN
ajbmeb-1737	77	50	with	with	ADP
ajbmeb-1737	77	51	performance	performance	NOUN
ajbmeb-1737	77	52	perceptions	perception	NOUN
ajbmeb-1737	77	53	.	.	PUNCT
ajbmeb-1737	78	1	therefore	therefore	ADV
ajbmeb-1737	78	2	,	,	PUNCT
ajbmeb-1737	78	3	understanding	understand	VERB
ajbmeb-1737	78	4	customers	customer	NOUN
ajbmeb-1737	78	5	’	'	PUNCT
ajbmeb-1737	78	6	attitudes	attitude	NOUN
ajbmeb-1737	78	7	better	well	ADV
ajbmeb-1737	78	8	will	will	AUX
ajbmeb-1737	78	9	help	help	VERB
ajbmeb-1737	78	10	to	to	PART
ajbmeb-1737	78	11	know	know	VERB
ajbmeb-1737	78	12	how	how	SCONJ
ajbmeb-1737	78	13	their	their	PRON
ajbmeb-1737	78	14	perception	perception	NOUN
ajbmeb-1737	78	15	of	of	ADP
ajbmeb-1737	78	16	service	service	NOUN
ajbmeb-1737	78	17	quality	quality	NOUN
ajbmeb-1737	78	18	as	as	ADP
ajbmeb-1737	78	19	negi	negi	PROPN
ajbmeb-1737	78	20	(	(	PUNCT
ajbmeb-1737	78	21	2009	2009	NUM
ajbmeb-1737	78	22	:	:	PUNCT
ajbmeb-1737	78	23	32	32	NUM
ajbmeb-1737	78	24	)	)	PUNCT
ajbmeb-1737	78	25	suggests	suggest	VERB
ajbmeb-1737	78	26	that	that	SCONJ
ajbmeb-1737	78	27	the	the	DET
ajbmeb-1737	78	28	quality	quality	NOUN
ajbmeb-1737	78	29	of	of	ADP
ajbmeb-1737	78	30	service	service	NOUN
ajbmeb-1737	78	31	that	that	PRON
ajbmeb-1737	78	32	customers	customer	NOUN
ajbmeb-1737	78	33	see	see	VERB
ajbmeb-1737	78	34	has	have	AUX
ajbmeb-1737	78	35	gained	gain	VERB
ajbmeb-1737	78	36	increasing	increase	VERB
ajbmeb-1737	78	37	attention	attention	NOUN
ajbmeb-1737	78	38	in	in	ADP
ajbmeb-1737	78	39	recent	recent	ADJ
ajbmeb-1737	78	40	years	year	NOUN
ajbmeb-1737	78	41	,	,	PUNCT
ajbmeb-1737	78	42	due	due	ADP
ajbmeb-1737	78	43	to	to	ADP
ajbmeb-1737	78	44	its	its	PRON
ajbmeb-1737	78	45	contribution	contribution	NOUN
ajbmeb-1737	78	46	to	to	ADP
ajbmeb-1737	78	47	the	the	DET
ajbmeb-1737	78	48	competitiveness	competitiveness	NOUN
ajbmeb-1737	78	49	of	of	ADP
ajbmeb-1737	78	50	business	business	NOUN
ajbmeb-1737	78	51	.	.	PUNCT
ajbmeb-1737	79	1	this	this	PRON
ajbmeb-1737	79	2	makes	make	VERB
ajbmeb-1737	79	3	service	service	NOUN
ajbmeb-1737	79	4	quality	quality	NOUN
ajbmeb-1737	79	5	a	a	DET
ajbmeb-1737	79	6	great	great	ADJ
ajbmeb-1737	79	7	importance	importance	NOUN
ajbmeb-1737	79	8	for	for	ADP
ajbmeb-1737	79	9	understanding	understand	VERB
ajbmeb-1737	79	10	organizations	organization	NOUN
ajbmeb-1737	79	11	through	through	ADP
ajbmeb-1737	79	12	knowing	know	VERB
ajbmeb-1737	79	13	how	how	SCONJ
ajbmeb-1737	79	14	to	to	PART
ajbmeb-1737	79	15	measure	measure	VERB
ajbmeb-1737	79	16	it	it	PRON
ajbmeb-1737	79	17	and	and	CCONJ
ajbmeb-1737	79	18	make	make	VERB
ajbmeb-1737	79	19	necessary	necessary	ADJ
ajbmeb-1737	79	20	improvements	improvement	NOUN
ajbmeb-1737	79	21	.	.	PUNCT
ajbmeb-1737	80	1	in	in	ADP
ajbmeb-1737	80	2	its	its	PRON
ajbmeb-1737	80	3	dimensions	dimension	NOUN
ajbmeb-1737	80	4	,	,	PUNCT
ajbmeb-1737	80	5	especially	especially	ADV
ajbmeb-1737	80	6	in	in	ADP
ajbmeb-1737	80	7	areas	area	NOUN
ajbmeb-1737	80	8	where	where	SCONJ
ajbmeb-1737	80	9	the	the	DET
ajbmeb-1737	80	10	gaps	gap	NOUN
ajbmeb-1737	80	11	between	between	ADP
ajbmeb-1737	80	12	expectations	expectation	NOUN
ajbmeb-1737	80	13	and	and	CCONJ
ajbmeb-1737	80	14	perceptions	perception	NOUN
ajbmeb-1737	80	15	are	be	AUX
ajbmeb-1737	80	16	wide	wide	ADJ
ajbmeb-1737	80	17	(	(	PUNCT
ajbmeb-1737	80	18	berinyu	berinyu	NOUN
ajbmeb-1737	80	19	,	,	PUNCT
ajbmeb-1737	80	20	2010	2010	NUM
ajbmeb-1737	80	21	:	:	PUNCT
ajbmeb-1737	80	22	32	32	NUM
ajbmeb-1737	80	23	)	)	PUNCT
ajbmeb-1737	80	24	(	(	PUNCT
ajbmeb-1737	80	25	daniel	daniel	PROPN
ajbmeb-1737	80	26	&	&	CCONJ
ajbmeb-1737	80	27	quality	quality	PROPN
ajbmeb-1737	80	28	of	of	ADP
ajbmeb-1737	80	29	service	service	NOUN
ajbmeb-1737	80	30	is	be	AUX
ajbmeb-1737	80	31	currently	currently	ADV
ajbmeb-1737	80	32	a	a	DET
ajbmeb-1737	80	33	strategic	strategic	ADJ
ajbmeb-1737	80	34	tool	tool	NOUN
ajbmeb-1737	80	35	for	for	ADP
ajbmeb-1737	80	36	positioning	positioning	NOUN
ajbmeb-1737	80	37	and	and	CCONJ
ajbmeb-1737	80	38	a	a	DET
ajbmeb-1737	80	39	means	mean	NOUN
ajbmeb-1737	80	40	for	for	ADP
ajbmeb-1737	80	41	achieving	achieve	VERB
ajbmeb-1737	80	42	operational	operational	ADJ
ajbmeb-1737	80	43	efficiency	efficiency	NOUN
ajbmeb-1737	80	44	,	,	PUNCT
ajbmeb-1737	80	45	improving	improve	VERB
ajbmeb-1737	80	46	work	work	NOUN
ajbmeb-1737	80	47	performance	performance	NOUN
ajbmeb-1737	80	48	as	as	ADV
ajbmeb-1737	80	49	well	well	ADV
ajbmeb-1737	80	50	as	as	ADP
ajbmeb-1737	80	51	a	a	DET
ajbmeb-1737	80	52	key	key	ADJ
ajbmeb-1737	80	53	factor	factor	NOUN
ajbmeb-1737	80	54	for	for	ADP
ajbmeb-1737	80	55	the	the	DET
ajbmeb-1737	80	56	success	success	NOUN
ajbmeb-1737	80	57	of	of	ADP
ajbmeb-1737	80	58	service	service	NOUN
ajbmeb-1737	80	59	providers	provider	NOUN
ajbmeb-1737	80	60	(	(	PUNCT
ajbmeb-1737	80	61	dyah	dyah	NOUN
ajbmeb-1737	80	62	.	.	PUNCT
ajbmeb-1737	81	1	etal	etal	NOUN
ajbmeb-1737	81	2	,	,	PUNCT
ajbmeb-1737	81	3	2016	2016	NUM
ajbmeb-1737	81	4	:	:	SYM
ajbmeb-1737	81	5	1	1	NUM
ajbmeb-1737	81	6	)	)	PUNCT
ajbmeb-1737	81	7	.	.	PUNCT
ajbmeb-1737	82	1	the	the	DET
ajbmeb-1737	82	2	customer	customer	NOUN
ajbmeb-1737	82	3	who	who	PRON
ajbmeb-1737	82	4	developed	develop	VERB
ajbmeb-1737	82	5	a	a	DET
ajbmeb-1737	82	6	perception	perception	NOUN
ajbmeb-1737	82	7	of	of	ADP
ajbmeb-1737	82	8	quality	quality	NOUN
ajbmeb-1737	82	9	became	become	VERB
ajbmeb-1737	82	10	more	more	ADV
ajbmeb-1737	82	11	demanding	demanding	ADJ
ajbmeb-1737	82	12	and	and	CCONJ
ajbmeb-1737	82	13	less	less	ADV
ajbmeb-1737	82	14	tolerant	tolerant	ADJ
ajbmeb-1737	82	15	of	of	ADP
ajbmeb-1737	82	16	the	the	DET
ajbmeb-1737	82	17	supposed	suppose	VERB
ajbmeb-1737	82	18	lack	lack	NOUN
ajbmeb-1737	82	19	of	of	ADP
ajbmeb-1737	82	20	service	service	NOUN
ajbmeb-1737	82	21	or	or	CCONJ
ajbmeb-1737	82	22	product	product	NOUN
ajbmeb-1737	82	23	quality	quality	NOUN
ajbmeb-1737	82	24	,	,	PUNCT
ajbmeb-1737	82	25	and	and	CCONJ
ajbmeb-1737	82	26	identified	identify	VERB
ajbmeb-1737	82	27	intangible	intangible	ADJ
ajbmeb-1737	82	28	elements	element	NOUN
ajbmeb-1737	82	29	of	of	ADP
ajbmeb-1737	82	30	service	service	NOUN
ajbmeb-1737	82	31	as	as	ADP
ajbmeb-1737	82	32	the	the	DET
ajbmeb-1737	82	33	critical	critical	ADJ
ajbmeb-1737	82	34	determinants	determinant	NOUN
ajbmeb-1737	82	35	of	of	ADP
ajbmeb-1737	82	36	service	service	NOUN
ajbmeb-1737	82	37	quality	quality	NOUN
ajbmeb-1737	82	38	that	that	PRON
ajbmeb-1737	82	39	the	the	DET
ajbmeb-1737	82	40	customer	customer	NOUN
ajbmeb-1737	82	41	viewed	view	VERB
ajbmeb-1737	82	42	.	.	PUNCT
ajbmeb-1737	83	1	it	it	PRON
ajbmeb-1737	83	2	is	be	AUX
ajbmeb-1737	83	3	important	important	ADJ
ajbmeb-1737	83	4	to	to	PART
ajbmeb-1737	83	5	note	note	VERB
ajbmeb-1737	83	6	that	that	SCONJ
ajbmeb-1737	83	7	the	the	DET
ajbmeb-1737	83	8	quality	quality	NOUN
ajbmeb-1737	83	9	of	of	ADP
ajbmeb-1737	83	10	service	service	NOUN
ajbmeb-1737	83	11	is	be	AUX
ajbmeb-1737	83	12	not	not	PART
ajbmeb-1737	83	13	only	only	ADV
ajbmeb-1737	83	14	evaluated	evaluate	VERB
ajbmeb-1737	83	15	as	as	ADP
ajbmeb-1737	83	16	the	the	DET
ajbmeb-1737	83	17	final	final	ADJ
ajbmeb-1737	83	18	results	result	NOUN
ajbmeb-1737	83	19	,	,	PUNCT
ajbmeb-1737	83	20	but	but	CCONJ
ajbmeb-1737	83	21	also	also	ADV
ajbmeb-1737	83	22	about	about	ADP
ajbmeb-1737	83	23	how	how	SCONJ
ajbmeb-1737	83	24	it	it	PRON
ajbmeb-1737	83	25	is	be	AUX
ajbmeb-1737	83	26	presented	present	VERB
ajbmeb-1737	83	27	during	during	ADP
ajbmeb-1737	83	28	the	the	DET
ajbmeb-1737	83	29	service	service	NOUN
ajbmeb-1737	83	30	process	process	NOUN
ajbmeb-1737	83	31	and	and	CCONJ
ajbmeb-1737	83	32	its	its	PRON
ajbmeb-1737	83	33	final	final	ADJ
ajbmeb-1737	83	34	impact	impact	NOUN
ajbmeb-1737	83	35	on	on	ADP
ajbmeb-1737	83	36	the	the	DET
ajbmeb-1737	83	37	customer	customer	NOUN
ajbmeb-1737	83	38	's	's	PART
ajbmeb-1737	83	39	perceptions	perception	NOUN
ajbmeb-1737	83	40	.	.	PUNCT
ajbmeb-1737	84	1	this	this	PRON
ajbmeb-1737	84	2	means	mean	VERB
ajbmeb-1737	84	3	that	that	SCONJ
ajbmeb-1737	84	4	there	there	PRON
ajbmeb-1737	84	5	is	be	VERB
ajbmeb-1737	84	6	a	a	DET
ajbmeb-1737	84	7	need	need	NOUN
ajbmeb-1737	84	8	to	to	PART
ajbmeb-1737	84	9	understand	understand	VERB
ajbmeb-1737	84	10	the	the	DET
ajbmeb-1737	84	11	expectations	expectation	NOUN
ajbmeb-1737	84	12	of	of	ADP
ajbmeb-1737	84	13	customers	customer	NOUN
ajbmeb-1737	84	14	(	(	PUNCT
ajbmeb-1737	84	15	douglas	douglas	PROPN
ajbmeb-1737	84	16	&	&	CCONJ
ajbmeb-1737	84	17	connor	connor	PROPN
ajbmeb-1737	84	18	,	,	PUNCT
ajbmeb-1737	84	19	2003	2003	NUM
ajbmeb-1737	84	20	:	:	PUNCT
ajbmeb-1737	84	21	166	166	NUM
ajbmeb-1737	84	22	)	)	PUNCT
ajbmeb-1737	84	23	.	.	PUNCT
ajbmeb-1737	85	1	acquiring	acquire	VERB
ajbmeb-1737	85	2	new	new	ADJ
ajbmeb-1737	85	3	customers	customer	NOUN
ajbmeb-1737	85	4	and	and	CCONJ
ajbmeb-1737	85	5	contracting	contract	VERB
ajbmeb-1737	85	6	existing	exist	VERB
ajbmeb-1737	85	7	customers	customer	NOUN
ajbmeb-1737	85	8	are	be	AUX
ajbmeb-1737	85	9	always	always	ADV
ajbmeb-1737	85	10	two	two	NUM
ajbmeb-1737	85	11	main	main	ADJ
ajbmeb-1737	85	12	methods	method	NOUN
ajbmeb-1737	85	13	in	in	ADP
ajbmeb-1737	85	14	service	service	NOUN
ajbmeb-1737	85	15	organizations	organization	NOUN
ajbmeb-1737	85	16	(	(	PUNCT
ajbmeb-1737	85	17	akhlaghi.etal	akhlaghi.etal	ADJ
ajbmeb-1737	85	18	,	,	PUNCT
ajbmeb-1737	85	19	2012	2012	NUM
ajbmeb-1737	85	20	:	:	PUNCT
ajbmeb-1737	85	21	1	1	NUM
ajbmeb-1737	85	22	)	)	PUNCT
ajbmeb-1737	85	23	,	,	PUNCT
ajbmeb-1737	85	24	as	as	SCONJ
ajbmeb-1737	85	25	service	service	NOUN
ajbmeb-1737	85	26	quality	quality	NOUN
ajbmeb-1737	85	27	is	be	AUX
ajbmeb-1737	85	28	increasingly	increasingly	ADV
ajbmeb-1737	85	29	recognized	recognize	VERB
ajbmeb-1737	85	30	as	as	ADP
ajbmeb-1737	85	31	having	have	VERB
ajbmeb-1737	85	32	a	a	DET
ajbmeb-1737	85	33	major	major	ADJ
ajbmeb-1737	85	34	strategic	strategic	ADJ
ajbmeb-1737	85	35	value	value	NOUN
ajbmeb-1737	85	36	by	by	ADP
ajbmeb-1737	85	37	the	the	DET
ajbmeb-1737	85	38	organizations	organization	NOUN
ajbmeb-1737	85	39	.	.	PUNCT
ajbmeb-1737	86	1	several	several	ADJ
ajbmeb-1737	86	2	authors	author	NOUN
ajbmeb-1737	86	3	have	have	AUX
ajbmeb-1737	86	4	highlighted	highlight	VERB
ajbmeb-1737	86	5	the	the	DET
ajbmeb-1737	86	6	main	main	ADJ
ajbmeb-1737	86	7	costs	cost	NOUN
ajbmeb-1737	86	8	and	and	CCONJ
ajbmeb-1737	86	9	benefits	benefit	NOUN
ajbmeb-1737	86	10	that	that	PRON
ajbmeb-1737	86	11	can	can	AUX
ajbmeb-1737	86	12	be	be	AUX
ajbmeb-1737	86	13	derived	derive	VERB
ajbmeb-1737	86	14	from	from	ADP
ajbmeb-1737	86	15	service	service	NOUN
ajbmeb-1737	86	16	quality	quality	NOUN
ajbmeb-1737	86	17	with	with	ADP
ajbmeb-1737	86	18	the	the	DET
ajbmeb-1737	86	19	following	follow	VERB
ajbmeb-1737	86	20	(	(	PUNCT
ajbmeb-1737	86	21	al	al	PROPN
ajbmeb-1737	86	22	ghaswyneh	ghaswyneh	PROPN
ajbmeb-1737	86	23	&	&	CCONJ
ajbmeb-1737	86	24	albkour	albkour	PROPN
ajbmeb-1737	86	25	,	,	PUNCT
ajbmeb-1737	86	26	2013	2013	NUM
ajbmeb-1737	86	27	:	:	PUNCT
ajbmeb-1737	86	28	66	66	NUM
ajbmeb-1737	86	29	:)	:)	INTJ
ajbmeb-1737	86	30	retain	retain	VERB
ajbmeb-1737	86	31	existing	exist	VERB
ajbmeb-1737	86	32	customers	customer	NOUN
ajbmeb-1737	86	33	.	.	PUNCT
ajbmeb-1737	87	1	attracting	attract	VERB
ajbmeb-1737	87	2	new	new	ADJ
ajbmeb-1737	87	3	customers	customer	NOUN
ajbmeb-1737	87	4	.	.	PUNCT
ajbmeb-1737	88	1	developing	develop	VERB
ajbmeb-1737	88	2	relationships	relationship	NOUN
ajbmeb-1737	88	3	with	with	ADP
ajbmeb-1737	88	4	clients	client	NOUN
ajbmeb-1737	88	5	.	.	PUNCT
ajbmeb-1737	89	1	increase	increase	VERB
ajbmeb-1737	89	2	sales	sale	NOUN
ajbmeb-1737	89	3	in	in	ADP
ajbmeb-1737	89	4	the	the	DET
ajbmeb-1737	89	5	market	market	NOUN
ajbmeb-1737	89	6	.	.	PUNCT
ajbmeb-1737	90	1	improving	improve	VERB
ajbmeb-1737	90	2	the	the	DET
ajbmeb-1737	90	3	organization	organization	NOUN
ajbmeb-1737	90	4	's	's	PART
ajbmeb-1737	90	5	image	image	NOUN
ajbmeb-1737	90	6	.	.	PUNCT
ajbmeb-1737	91	1	lower	low	ADJ
ajbmeb-1737	91	2	costs	cost	NOUN
ajbmeb-1737	91	3	and	and	CCONJ
ajbmeb-1737	91	4	increased	increase	VERB
ajbmeb-1737	91	5	profits	profit	NOUN
ajbmeb-1737	91	6	.	.	PUNCT
ajbmeb-1737	92	1	american	american	ADJ
ajbmeb-1737	92	2	journal	journal	PROPN
ajbmeb-1737	92	3	of	of	ADP
ajbmeb-1737	92	4	business	business	NOUN
ajbmeb-1737	92	5	management	management	NOUN
ajbmeb-1737	92	6	,	,	PUNCT
ajbmeb-1737	92	7	economics	economic	NOUN
ajbmeb-1737	92	8	and	and	CCONJ
ajbmeb-1737	92	9	banking	banking	NOUN
ajbmeb-1737	92	10	volume	volume	NOUN
ajbmeb-1737	92	11	20	20	NUM
ajbmeb-1737	92	12	january	january	PROPN
ajbmeb-1737	92	13	,	,	PUNCT
ajbmeb-1737	92	14	2024	2024	NUM
ajbmeb-1737	92	15	p	p	NOUN
ajbmeb-1737	92	16	a	a	DET
ajbmeb-1737	92	17	g	g	NOUN
ajbmeb-1737	92	18	e	e	NOUN
ajbmeb-1737	92	19	|	|	NOUN
ajbmeb-1737	92	20	132	132	NUM
ajbmeb-1737	92	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	92	22	2.2	2.2	NUM
ajbmeb-1737	92	23	gaps	gap	NOUN
ajbmeb-1737	92	24	that	that	PRON
ajbmeb-1737	92	25	prevent	prevent	VERB
ajbmeb-1737	92	26	the	the	DET
ajbmeb-1737	92	27	provision	provision	NOUN
ajbmeb-1737	92	28	of	of	ADP
ajbmeb-1737	92	29	high	high	ADJ
ajbmeb-1737	92	30	-	-	PUNCT
ajbmeb-1737	92	31	quality	quality	NOUN
ajbmeb-1737	92	32	service	service	NOUN
ajbmeb-1737	92	33	:	:	PUNCT
ajbmeb-1737	92	34	the	the	DET
ajbmeb-1737	92	35	problems	problem	NOUN
ajbmeb-1737	92	36	that	that	PRON
ajbmeb-1737	92	37	prevent	prevent	VERB
ajbmeb-1737	92	38	the	the	DET
ajbmeb-1737	92	39	provision	provision	NOUN
ajbmeb-1737	92	40	of	of	ADP
ajbmeb-1737	92	41	high	high	ADJ
ajbmeb-1737	92	42	-	-	PUNCT
ajbmeb-1737	92	43	quality	quality	NOUN
ajbmeb-1737	92	44	service	service	NOUN
ajbmeb-1737	92	45	are	be	AUX
ajbmeb-1737	92	46	in	in	ADP
ajbmeb-1737	92	47	(	(	PUNCT
ajbmeb-1737	92	48	raqqad	raqqad	NOUN
ajbmeb-1737	92	49	,	,	PUNCT
ajbmeb-1737	92	50	2008	2008	NUM
ajbmeb-1737	92	51	:	:	PUNCT
ajbmeb-1737	92	52	48	48	NUM
ajbmeb-1737	92	53	)	)	PUNCT
ajbmeb-1737	92	54	(	(	PUNCT
ajbmeb-1737	92	55	al	al	PROPN
ajbmeb-1737	92	56	-	-	PUNCT
ajbmeb-1737	92	57	najjar	najjar	PROPN
ajbmeb-1737	92	58	and	and	CCONJ
ajbmeb-1737	92	59	jawad	jawad	PROPN
ajbmeb-1737	92	60	,	,	PUNCT
ajbmeb-1737	92	61	2017	2017	NUM
ajbmeb-1737	92	62	:	:	SYM
ajbmeb-1737	92	63	46	46	NUM
ajbmeb-1737	92	64	)	)	PUNCT
ajbmeb-1737	92	65	berinyu,2010:32	berinyu,2010:32	PROPN
ajbmeb-1737	92	66	)	)	PUNCT
ajbmeb-1737	92	67	(	(	PUNCT
ajbmeb-1737	92	68	daniel	daniel	PROPN
ajbmeb-1737	92	69	&	&	CCONJ
ajbmeb-1737	92	70	(	(	PUNCT
ajbmeb-1737	92	71	unuvar	unuvar	PROPN
ajbmeb-1737	92	72	&	&	CCONJ
ajbmeb-1737	92	73	kaya,2016:356	kaya,2016:356	NOUN
ajbmeb-1737	92	74	2.2.1	2.2.1	NUM
ajbmeb-1737	92	75	the	the	DET
ajbmeb-1737	92	76	gap	gap	NOUN
ajbmeb-1737	92	77	between	between	ADP
ajbmeb-1737	92	78	the	the	DET
ajbmeb-1737	92	79	customer	customer	NOUN
ajbmeb-1737	92	80	’s	’s	PART
ajbmeb-1737	92	81	expectations	expectation	NOUN
ajbmeb-1737	92	82	and	and	CCONJ
ajbmeb-1737	92	83	the	the	DET
ajbmeb-1737	92	84	perception	perception	NOUN
ajbmeb-1737	92	85	of	of	ADP
ajbmeb-1737	92	86	the	the	DET
ajbmeb-1737	92	87	organization	organization	NOUN
ajbmeb-1737	92	88	:	:	PUNCT
ajbmeb-1737	92	89	managers	manager	NOUN
ajbmeb-1737	92	90	can	can	AUX
ajbmeb-1737	92	91	not	not	PART
ajbmeb-1737	92	92	always	always	ADV
ajbmeb-1737	92	93	perceive	perceive	ADJ
ajbmeb-1737	92	94	customers	customer	NOUN
ajbmeb-1737	92	95	’	'	PUNCT
ajbmeb-1737	92	96	demands	demand	NOUN
ajbmeb-1737	92	97	.	.	PUNCT
ajbmeb-1737	93	1	service	service	NOUN
ajbmeb-1737	93	2	organizations	organization	NOUN
ajbmeb-1737	93	3	may	may	AUX
ajbmeb-1737	93	4	not	not	PART
ajbmeb-1737	93	5	always	always	ADV
ajbmeb-1737	93	6	understand	understand	VERB
ajbmeb-1737	93	7	the	the	DET
ajbmeb-1737	93	8	features	feature	NOUN
ajbmeb-1737	93	9	that	that	PRON
ajbmeb-1737	93	10	must	must	AUX
ajbmeb-1737	93	11	be	be	AUX
ajbmeb-1737	93	12	available	available	ADJ
ajbmeb-1737	93	13	in	in	ADP
ajbmeb-1737	93	14	service	service	NOUN
ajbmeb-1737	93	15	in	in	ADP
ajbmeb-1737	93	16	order	order	NOUN
ajbmeb-1737	93	17	to	to	PART
ajbmeb-1737	93	18	meet	meet	VERB
ajbmeb-1737	93	19	customers	customer	NOUN
ajbmeb-1737	93	20	’	'	PUNCT
ajbmeb-1737	93	21	needs	need	NOUN
ajbmeb-1737	93	22	and	and	CCONJ
ajbmeb-1737	93	23	the	the	DET
ajbmeb-1737	93	24	levels	level	NOUN
ajbmeb-1737	93	25	of	of	ADP
ajbmeb-1737	93	26	performance	performance	NOUN
ajbmeb-1737	93	27	and	and	CCONJ
ajbmeb-1737	93	28	features	feature	NOUN
ajbmeb-1737	93	29	required	require	VERB
ajbmeb-1737	93	30	to	to	PART
ajbmeb-1737	93	31	provide	provide	VERB
ajbmeb-1737	93	32	high	high	ADJ
ajbmeb-1737	93	33	-	-	PUNCT
ajbmeb-1737	93	34	quality	quality	NOUN
ajbmeb-1737	93	35	service	service	NOUN
ajbmeb-1737	93	36	.	.	PUNCT
ajbmeb-1737	94	1	this	this	PRON
ajbmeb-1737	94	2	affects	affect	VERB
ajbmeb-1737	94	3	the	the	DET
ajbmeb-1737	94	4	way	way	NOUN
ajbmeb-1737	94	5	customers	customer	NOUN
ajbmeb-1737	94	6	evaluate	evaluate	VERB
ajbmeb-1737	94	7	service	service	NOUN
ajbmeb-1737	94	8	quality	quality	NOUN
ajbmeb-1737	94	9	,	,	PUNCT
ajbmeb-1737	94	10	for	for	ADP
ajbmeb-1737	94	11	example	example	NOUN
ajbmeb-1737	94	12	,	,	PUNCT
ajbmeb-1737	94	13	while	while	SCONJ
ajbmeb-1737	94	14	the	the	DET
ajbmeb-1737	94	15	hospital	hospital	NOUN
ajbmeb-1737	94	16	director	director	NOUN
ajbmeb-1737	94	17	believes	believe	VERB
ajbmeb-1737	94	18	that	that	SCONJ
ajbmeb-1737	94	19	the	the	DET
ajbmeb-1737	94	20	patient	patient	NOUN
ajbmeb-1737	94	21	expects	expect	VERB
ajbmeb-1737	94	22	a	a	DET
ajbmeb-1737	94	23	more	more	ADV
ajbmeb-1737	94	24	comfortable	comfortable	ADJ
ajbmeb-1737	94	25	bed	bed	NOUN
ajbmeb-1737	94	26	,	,	PUNCT
ajbmeb-1737	94	27	the	the	DET
ajbmeb-1737	94	28	patient	patient	NOUN
ajbmeb-1737	94	29	may	may	AUX
ajbmeb-1737	94	30	expect	expect	VERB
ajbmeb-1737	94	31	a	a	DET
ajbmeb-1737	94	32	more	more	ADV
ajbmeb-1737	94	33	comfortable	comfortable	ADJ
ajbmeb-1737	94	34	and	and	CCONJ
ajbmeb-1737	94	35	quieter	quieter	ADJ
ajbmeb-1737	94	36	environment	environment	NOUN
ajbmeb-1737	94	37	,	,	PUNCT
ajbmeb-1737	94	38	and	and	CCONJ
ajbmeb-1737	94	39	figure	figure	NOUN
ajbmeb-1737	94	40	(	(	PUNCT
ajbmeb-1737	94	41	1	1	NUM
ajbmeb-1737	94	42	)	)	PUNCT
ajbmeb-1737	94	43	illustrates	illustrate	VERB
ajbmeb-1737	94	44	the	the	DET
ajbmeb-1737	94	45	gap	gap	NOUN
ajbmeb-1737	94	46	between	between	ADP
ajbmeb-1737	94	47	the	the	DET
ajbmeb-1737	94	48	customer	customer	NOUN
ajbmeb-1737	94	49	's	's	PART
ajbmeb-1737	94	50	expectations	expectation	NOUN
ajbmeb-1737	94	51	and	and	CCONJ
ajbmeb-1737	94	52	the	the	DET
ajbmeb-1737	94	53	perception	perception	NOUN
ajbmeb-1737	94	54	of	of	ADP
ajbmeb-1737	94	55	the	the	DET
ajbmeb-1737	94	56	organization	organization	NOUN
ajbmeb-1737	94	57	.	.	PUNCT
ajbmeb-1737	95	1	figure	figure	NOUN
ajbmeb-1737	95	2	(	(	PUNCT
ajbmeb-1737	95	3	1	1	X
ajbmeb-1737	95	4	)	)	PUNCT
ajbmeb-1737	95	5	the	the	DET
ajbmeb-1737	95	6	gap	gap	NOUN
ajbmeb-1737	95	7	between	between	ADP
ajbmeb-1737	95	8	the	the	DET
ajbmeb-1737	95	9	customer	customer	NOUN
ajbmeb-1737	95	10	's	's	PART
ajbmeb-1737	95	11	expectations	expectation	NOUN
ajbmeb-1737	95	12	and	and	CCONJ
ajbmeb-1737	95	13	the	the	DET
ajbmeb-1737	95	14	organization	organization	NOUN
ajbmeb-1737	95	15	's	's	PART
ajbmeb-1737	95	16	perception	perception	NOUN
ajbmeb-1737	95	17	source	source	NOUN
ajbmeb-1737	95	18	:	:	PUNCT
ajbmeb-1737	95	19	al	al	PROPN
ajbmeb-1737	95	20	-	-	PUNCT
ajbmeb-1737	95	21	najjar	najjar	PROPN
ajbmeb-1737	95	22	,	,	PUNCT
ajbmeb-1737	95	23	sabah	sabah	PROPN
ajbmeb-1737	95	24	majeed	majeed	PROPN
ajbmeb-1737	95	25	and	and	CCONJ
ajbmeb-1737	95	26	jawad	jawad	PROPN
ajbmeb-1737	95	27	,	,	PUNCT
ajbmeb-1737	95	28	maha	maha	PROPN
ajbmeb-1737	95	29	kamel	kamel	PROPN
ajbmeb-1737	95	30	,	,	PUNCT
ajbmeb-1737	95	31	(	(	PUNCT
ajbmeb-1737	95	32	2017	2017	NUM
ajbmeb-1737	95	33	)	)	PUNCT
ajbmeb-1737	95	34	,	,	PUNCT
ajbmeb-1737	95	35	quality	quality	NOUN
ajbmeb-1737	95	36	management	management	NOUN
ajbmeb-1737	95	37	,	,	PUNCT
ajbmeb-1737	95	38	principles	principle	NOUN
ajbmeb-1737	95	39	and	and	CCONJ
ajbmeb-1737	95	40	applications	application	NOUN
ajbmeb-1737	95	41	,	,	PUNCT
ajbmeb-1737	95	42	first	first	ADJ
ajbmeb-1737	95	43	edition	edition	NOUN
ajbmeb-1737	95	44	,	,	PUNCT
ajbmeb-1737	95	45	baghdad	baghdad	PROPN
ajbmeb-1737	95	46	,	,	PUNCT
ajbmeb-1737	95	47	p.	p.	NOUN
ajbmeb-1737	95	48	46	46	NUM
ajbmeb-1737	95	49	.	.	PUNCT
ajbmeb-1737	96	1	2.2.2	2.2.2	NUM
ajbmeb-1737	96	2	the	the	DET
ajbmeb-1737	96	3	gap	gap	NOUN
ajbmeb-1737	96	4	between	between	ADP
ajbmeb-1737	96	5	the	the	DET
ajbmeb-1737	96	6	perception	perception	NOUN
ajbmeb-1737	96	7	of	of	ADP
ajbmeb-1737	96	8	the	the	DET
ajbmeb-1737	96	9	organization	organization	NOUN
ajbmeb-1737	96	10	and	and	CCONJ
ajbmeb-1737	96	11	the	the	DET
ajbmeb-1737	96	12	specifications	specification	NOUN
ajbmeb-1737	96	13	of	of	ADP
ajbmeb-1737	96	14	the	the	DET
ajbmeb-1737	96	15	service	service	NOUN
ajbmeb-1737	96	16	provided	provide	VERB
ajbmeb-1737	96	17	:	:	PUNCT
ajbmeb-1737	96	18	although	although	SCONJ
ajbmeb-1737	96	19	managers	manager	NOUN
ajbmeb-1737	96	20	see	see	VERB
ajbmeb-1737	96	21	the	the	DET
ajbmeb-1737	96	22	desires	desire	NOUN
ajbmeb-1737	96	23	of	of	ADP
ajbmeb-1737	96	24	customers	customer	NOUN
ajbmeb-1737	96	25	,	,	PUNCT
ajbmeb-1737	96	26	they	they	PRON
ajbmeb-1737	96	27	may	may	AUX
ajbmeb-1737	96	28	not	not	PART
ajbmeb-1737	96	29	be	be	AUX
ajbmeb-1737	96	30	qualified	qualified	ADJ
ajbmeb-1737	96	31	to	to	PART
ajbmeb-1737	96	32	define	define	VERB
ajbmeb-1737	96	33	service	service	NOUN
ajbmeb-1737	96	34	features	feature	NOUN
ajbmeb-1737	96	35	to	to	PART
ajbmeb-1737	96	36	meet	meet	VERB
ajbmeb-1737	96	37	the	the	DET
ajbmeb-1737	96	38	needs	need	NOUN
ajbmeb-1737	96	39	of	of	ADP
ajbmeb-1737	96	40	customers	customer	NOUN
ajbmeb-1737	96	41	.	.	PUNCT
ajbmeb-1737	97	1	this	this	DET
ajbmeb-1737	97	2	gap	gap	NOUN
ajbmeb-1737	97	3	arises	arise	VERB
ajbmeb-1737	97	4	when	when	SCONJ
ajbmeb-1737	97	5	the	the	DET
ajbmeb-1737	97	6	organization	organization	NOUN
ajbmeb-1737	97	7	determines	determine	VERB
ajbmeb-1737	97	8	its	its	PRON
ajbmeb-1737	97	9	willingness	willingness	NOUN
ajbmeb-1737	97	10	to	to	PART
ajbmeb-1737	97	11	provide	provide	VERB
ajbmeb-1737	97	12	the	the	DET
ajbmeb-1737	97	13	service	service	NOUN
ajbmeb-1737	97	14	.	.	PUNCT
ajbmeb-1737	98	1	some	some	DET
ajbmeb-1737	98	2	factors	factor	NOUN
ajbmeb-1737	98	3	affecting	affect	VERB
ajbmeb-1737	98	4	this	this	DET
ajbmeb-1737	98	5	gap	gap	NOUN
ajbmeb-1737	98	6	may	may	AUX
ajbmeb-1737	98	7	arise	arise	VERB
ajbmeb-1737	98	8	like	like	ADP
ajbmeb-1737	98	9	resource	resource	NOUN
ajbmeb-1737	98	10	constraints	constraint	NOUN
ajbmeb-1737	98	11	,	,	PUNCT
ajbmeb-1737	98	12	market	market	NOUN
ajbmeb-1737	98	13	conditions	condition	NOUN
ajbmeb-1737	98	14	and	and	CCONJ
ajbmeb-1737	98	15	managerial	managerial	ADJ
ajbmeb-1737	98	16	indifference	indifference	NOUN
ajbmeb-1737	98	17	.	.	PUNCT
ajbmeb-1737	99	1	thus	thus	ADV
ajbmeb-1737	99	2	these	these	PRON
ajbmeb-1737	99	3	can	can	AUX
ajbmeb-1737	99	4	influence	influence	VERB
ajbmeb-1737	99	5	the	the	DET
ajbmeb-1737	99	6	perception	perception	NOUN
ajbmeb-1737	99	7	of	of	ADP
ajbmeb-1737	99	8	service	service	NOUN
ajbmeb-1737	99	9	quality	quality	NOUN
ajbmeb-1737	99	10	to	to	ADP
ajbmeb-1737	99	11	the	the	DET
ajbmeb-1737	99	12	customer	customer	NOUN
ajbmeb-1737	99	13	.	.	PUNCT
ajbmeb-1737	100	1	for	for	ADP
ajbmeb-1737	100	2	example	example	NOUN
ajbmeb-1737	100	3	,	,	PUNCT
ajbmeb-1737	100	4	while	while	SCONJ
ajbmeb-1737	100	5	a	a	DET
ajbmeb-1737	100	6	manager	manager	NOUN
ajbmeb-1737	100	7	tells	tell	VERB
ajbmeb-1737	100	8	the	the	DET
ajbmeb-1737	100	9	nurse	nurse	NOUN
ajbmeb-1737	100	10	to	to	PART
ajbmeb-1737	100	11	serve	serve	VERB
ajbmeb-1737	100	12	quickly	quickly	ADV
ajbmeb-1737	100	13	,	,	PUNCT
ajbmeb-1737	100	14	he	he	PRON
ajbmeb-1737	100	15	may	may	AUX
ajbmeb-1737	100	16	not	not	PART
ajbmeb-1737	100	17	tell	tell	VERB
ajbmeb-1737	100	18	him	he	PRON
ajbmeb-1737	100	19	how	how	SCONJ
ajbmeb-1737	100	20	fast	fast	ADV
ajbmeb-1737	100	21	he	he	PRON
ajbmeb-1737	100	22	will	will	AUX
ajbmeb-1737	100	23	serve	serve	VERB
ajbmeb-1737	100	24	,	,	PUNCT
ajbmeb-1737	100	25	and	and	CCONJ
ajbmeb-1737	100	26	thus	thus	ADV
ajbmeb-1737	100	27	the	the	DET
ajbmeb-1737	100	28	service	service	NOUN
ajbmeb-1737	100	29	advantage	advantage	NOUN
ajbmeb-1737	100	30	is	be	AUX
ajbmeb-1737	100	31	not	not	PART
ajbmeb-1737	100	32	well	well	ADV
ajbmeb-1737	100	33	defined	define	VERB
ajbmeb-1737	100	34	in	in	ADP
ajbmeb-1737	100	35	this	this	DET
ajbmeb-1737	100	36	situation	situation	NOUN
ajbmeb-1737	100	37	.	.	PUNCT
ajbmeb-1737	101	1	figure	figure	NOUN
ajbmeb-1737	101	2	(	(	PUNCT
ajbmeb-1737	101	3	2	2	X
ajbmeb-1737	101	4	)	)	PUNCT
ajbmeb-1737	101	5	shows	show	VERB
ajbmeb-1737	101	6	the	the	DET
ajbmeb-1737	101	7	gap	gap	NOUN
ajbmeb-1737	101	8	between	between	ADP
ajbmeb-1737	101	9	the	the	DET
ajbmeb-1737	101	10	organization	organization	NOUN
ajbmeb-1737	101	11	’s	’s	PART
ajbmeb-1737	101	12	perception	perception	NOUN
ajbmeb-1737	101	13	and	and	CCONJ
ajbmeb-1737	101	14	the	the	DET
ajbmeb-1737	101	15	specifications	specification	NOUN
ajbmeb-1737	101	16	of	of	ADP
ajbmeb-1737	101	17	the	the	DET
ajbmeb-1737	101	18	service	service	NOUN
ajbmeb-1737	101	19	provided	provide	VERB
ajbmeb-1737	101	20	.	.	PUNCT
ajbmeb-1737	102	1	figure	figure	NOUN
ajbmeb-1737	102	2	(	(	PUNCT
ajbmeb-1737	102	3	2	2	NUM
ajbmeb-1737	102	4	)	)	PUNCT
ajbmeb-1737	102	5	the	the	DET
ajbmeb-1737	102	6	gap	gap	NOUN
ajbmeb-1737	102	7	between	between	ADP
ajbmeb-1737	102	8	the	the	DET
ajbmeb-1737	102	9	organization	organization	NOUN
ajbmeb-1737	102	10	's	's	PART
ajbmeb-1737	102	11	perception	perception	NOUN
ajbmeb-1737	102	12	and	and	CCONJ
ajbmeb-1737	102	13	the	the	DET
ajbmeb-1737	102	14	specifications	specification	NOUN
ajbmeb-1737	102	15	of	of	ADP
ajbmeb-1737	102	16	the	the	DET
ajbmeb-1737	102	17	service	service	NOUN
ajbmeb-1737	102	18	provided	provide	VERB
ajbmeb-1737	102	19	source	source	NOUN
ajbmeb-1737	102	20	:	:	PUNCT
ajbmeb-1737	102	21	al	al	PROPN
ajbmeb-1737	102	22	-	-	PUNCT
ajbmeb-1737	102	23	najjar	najjar	PROPN
ajbmeb-1737	102	24	,	,	PUNCT
ajbmeb-1737	102	25	sabah	sabah	PROPN
ajbmeb-1737	102	26	majeed	majeed	PROPN
ajbmeb-1737	102	27	and	and	CCONJ
ajbmeb-1737	102	28	jawad	jawad	PROPN
ajbmeb-1737	102	29	,	,	PUNCT
ajbmeb-1737	102	30	maha	maha	PROPN
ajbmeb-1737	102	31	kamel	kamel	PROPN
ajbmeb-1737	102	32	,	,	PUNCT
ajbmeb-1737	102	33	(	(	PUNCT
ajbmeb-1737	102	34	2017	2017	NUM
ajbmeb-1737	102	35	)	)	PUNCT
ajbmeb-1737	102	36	,	,	PUNCT
ajbmeb-1737	102	37	quality	quality	NOUN
ajbmeb-1737	102	38	management	management	NOUN
ajbmeb-1737	102	39	,	,	PUNCT
ajbmeb-1737	102	40	principles	principle	NOUN
ajbmeb-1737	102	41	and	and	CCONJ
ajbmeb-1737	102	42	applications	application	NOUN
ajbmeb-1737	102	43	,	,	PUNCT
ajbmeb-1737	102	44	first	first	ADJ
ajbmeb-1737	102	45	edition	edition	NOUN
ajbmeb-1737	102	46	,	,	PUNCT
ajbmeb-1737	102	47	baghdad	baghdad	PROPN
ajbmeb-1737	102	48	,	,	PUNCT
ajbmeb-1737	102	49	p.	p.	NOUN
ajbmeb-1737	102	50	46	46	NUM
ajbmeb-1737	102	51	.	.	PUNCT
ajbmeb-1737	103	1	2.2.3	2.2.3	NUM
ajbmeb-1737	103	2	the	the	DET
ajbmeb-1737	103	3	gap	gap	NOUN
ajbmeb-1737	103	4	between	between	ADP
ajbmeb-1737	103	5	specifications	specification	NOUN
ajbmeb-1737	103	6	of	of	ADP
ajbmeb-1737	103	7	the	the	DET
ajbmeb-1737	103	8	service	service	NOUN
ajbmeb-1737	103	9	provided	provide	VERB
ajbmeb-1737	103	10	and	and	CCONJ
ajbmeb-1737	103	11	the	the	DET
ajbmeb-1737	103	12	service	service	NOUN
ajbmeb-1737	103	13	actually	actually	ADV
ajbmeb-1737	103	14	provided	provide	VERB
ajbmeb-1737	103	15	:	:	PUNCT
ajbmeb-1737	103	16	if	if	SCONJ
ajbmeb-1737	103	17	employees	employee	NOUN
ajbmeb-1737	103	18	are	be	AUX
ajbmeb-1737	103	19	not	not	PART
ajbmeb-1737	103	20	trained	train	VERB
ajbmeb-1737	103	21	well	well	ADV
ajbmeb-1737	103	22	,	,	PUNCT
ajbmeb-1737	103	23	they	they	PRON
ajbmeb-1737	103	24	will	will	AUX
ajbmeb-1737	103	25	be	be	AUX
ajbmeb-1737	103	26	ineligible	ineligible	ADJ
ajbmeb-1737	103	27	while	while	SCONJ
ajbmeb-1737	103	28	providing	provide	VERB
ajbmeb-1737	103	29	the	the	DET
ajbmeb-1737	103	30	service	service	NOUN
ajbmeb-1737	103	31	even	even	ADV
ajbmeb-1737	103	32	though	though	SCONJ
ajbmeb-1737	103	33	the	the	DET
ajbmeb-1737	103	34	service	service	NOUN
ajbmeb-1737	103	35	specification	specification	NOUN
ajbmeb-1737	103	36	is	be	AUX
ajbmeb-1737	103	37	well	well	ADV
ajbmeb-1737	103	38	defined	define	VERB
ajbmeb-1737	103	39	.	.	PUNCT
ajbmeb-1737	104	1	organizations	organization	NOUN
ajbmeb-1737	104	2	can	can	AUX
ajbmeb-1737	104	3	have	have	VERB
ajbmeb-1737	104	4	guidelines	guideline	NOUN
ajbmeb-1737	104	5	for	for	ADP
ajbmeb-1737	104	6	performing	perform	VERB
ajbmeb-1737	104	7	the	the	DET
ajbmeb-1737	104	8	service	service	NOUN
ajbmeb-1737	104	9	the	the	DET
ajbmeb-1737	104	10	organization	organization	NOUN
ajbmeb-1737	104	11	's	's	PART
ajbmeb-1737	104	12	awareness	awareness	NOUN
ajbmeb-1737	104	13	of	of	ADP
ajbmeb-1737	104	14	the	the	DET
ajbmeb-1737	104	15	customer	customer	NOUN
ajbmeb-1737	104	16	's	's	PART
ajbmeb-1737	104	17	expectation	expectation	NOUN
ajbmeb-1737	104	18	gap	gap	NOUN
ajbmeb-1737	104	19	the	the	DET
ajbmeb-1737	104	20	customer	customer	NOUN
ajbmeb-1737	104	21	's	's	PART
ajbmeb-1737	104	22	expectation	expectation	NOUN
ajbmeb-1737	104	23	of	of	ADP
ajbmeb-1737	104	24	the	the	DET
ajbmeb-1737	104	25	service	service	NOUN
ajbmeb-1737	104	26	provided	provide	VERB
ajbmeb-1737	104	27	to	to	ADP
ajbmeb-1737	104	28	him	he	PRON
ajbmeb-1737	104	29	the	the	DET
ajbmeb-1737	104	30	organization	organization	NOUN
ajbmeb-1737	104	31	's	's	PART
ajbmeb-1737	104	32	awareness	awareness	NOUN
ajbmeb-1737	104	33	of	of	ADP
ajbmeb-1737	104	34	the	the	DET
ajbmeb-1737	104	35	customer	customer	NOUN
ajbmeb-1737	104	36	's	's	PART
ajbmeb-1737	104	37	expectation	expectation	NOUN
ajbmeb-1737	104	38	gap	gap	NOUN
ajbmeb-1737	104	39	specifications	specification	NOUN
ajbmeb-1737	104	40	of	of	ADP
ajbmeb-1737	104	41	the	the	DET
ajbmeb-1737	104	42	service	service	NOUN
ajbmeb-1737	104	43	provided	provide	VERB
ajbmeb-1737	104	44	american	american	ADJ
ajbmeb-1737	104	45	journal	journal	PROPN
ajbmeb-1737	104	46	of	of	ADP
ajbmeb-1737	104	47	business	business	NOUN
ajbmeb-1737	104	48	management	management	NOUN
ajbmeb-1737	104	49	,	,	PUNCT
ajbmeb-1737	104	50	economics	economic	NOUN
ajbmeb-1737	104	51	and	and	CCONJ
ajbmeb-1737	104	52	banking	banking	NOUN
ajbmeb-1737	104	53	volume	volume	NOUN
ajbmeb-1737	104	54	20	20	NUM
ajbmeb-1737	104	55	january	january	PROPN
ajbmeb-1737	104	56	,	,	PUNCT
ajbmeb-1737	104	57	2024	2024	NUM
ajbmeb-1737	104	58	p	p	NOUN
ajbmeb-1737	104	59	a	a	DET
ajbmeb-1737	104	60	g	g	NOUN
ajbmeb-1737	104	61	e	e	NOUN
ajbmeb-1737	104	62	|	|	ADV
ajbmeb-1737	104	63	133	133	NUM
ajbmeb-1737	104	64	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	104	65	well	well	ADV
ajbmeb-1737	104	66	and	and	CCONJ
ajbmeb-1737	104	67	treating	treat	VERB
ajbmeb-1737	104	68	customers	customer	NOUN
ajbmeb-1737	104	69	properly	properly	ADV
ajbmeb-1737	104	70	,	,	PUNCT
ajbmeb-1737	104	71	but	but	CCONJ
ajbmeb-1737	104	72	this	this	PRON
ajbmeb-1737	104	73	does	do	AUX
ajbmeb-1737	104	74	not	not	PART
ajbmeb-1737	104	75	mean	mean	VERB
ajbmeb-1737	104	76	a	a	DET
ajbmeb-1737	104	77	guarantee	guarantee	NOUN
ajbmeb-1737	104	78	of	of	ADP
ajbmeb-1737	104	79	high	high	ADJ
ajbmeb-1737	104	80	quality	quality	NOUN
ajbmeb-1737	104	81	performance	performance	NOUN
ajbmeb-1737	104	82	.	.	PUNCT
ajbmeb-1737	105	1	the	the	DET
ajbmeb-1737	105	2	employees	employee	NOUN
ajbmeb-1737	105	3	play	play	VERB
ajbmeb-1737	105	4	an	an	DET
ajbmeb-1737	105	5	important	important	ADJ
ajbmeb-1737	105	6	role	role	NOUN
ajbmeb-1737	105	7	in	in	ADP
ajbmeb-1737	105	8	ensuring	ensure	VERB
ajbmeb-1737	105	9	a	a	DET
ajbmeb-1737	105	10	good	good	ADJ
ajbmeb-1737	105	11	perception	perception	NOUN
ajbmeb-1737	105	12	of	of	ADP
ajbmeb-1737	105	13	service	service	NOUN
ajbmeb-1737	105	14	quality	quality	NOUN
ajbmeb-1737	105	15	and	and	CCONJ
ajbmeb-1737	105	16	their	their	PRON
ajbmeb-1737	105	17	performance	performance	NOUN
ajbmeb-1737	105	18	can	can	AUX
ajbmeb-1737	105	19	not	not	PART
ajbmeb-1737	105	20	be	be	AUX
ajbmeb-1737	105	21	standardized	standardize	VERB
ajbmeb-1737	105	22	.	.	PUNCT
ajbmeb-1737	106	1	this	this	PRON
ajbmeb-1737	106	2	affects	affect	VERB
ajbmeb-1737	106	3	the	the	DET
ajbmeb-1737	106	4	service	service	NOUN
ajbmeb-1737	106	5	delivery	delivery	NOUN
ajbmeb-1737	106	6	that	that	PRON
ajbmeb-1737	106	7	has	have	VERB
ajbmeb-1737	106	8	an	an	DET
ajbmeb-1737	106	9	effect	effect	NOUN
ajbmeb-1737	106	10	on	on	ADP
ajbmeb-1737	106	11	the	the	DET
ajbmeb-1737	106	12	way	way	NOUN
ajbmeb-1737	106	13	customers	customer	NOUN
ajbmeb-1737	106	14	perceive	perceive	VERB
ajbmeb-1737	106	15	the	the	DET
ajbmeb-1737	106	16	quality	quality	NOUN
ajbmeb-1737	106	17	of	of	ADP
ajbmeb-1737	106	18	the	the	DET
ajbmeb-1737	106	19	service	service	NOUN
ajbmeb-1737	106	20	.	.	PUNCT
ajbmeb-1737	107	1	figure	figure	NOUN
ajbmeb-1737	107	2	(	(	PUNCT
ajbmeb-1737	107	3	3	3	X
ajbmeb-1737	107	4	)	)	PUNCT
ajbmeb-1737	107	5	shows	show	VERB
ajbmeb-1737	107	6	the	the	DET
ajbmeb-1737	107	7	gap	gap	NOUN
ajbmeb-1737	107	8	between	between	ADP
ajbmeb-1737	107	9	the	the	DET
ajbmeb-1737	107	10	specifications	specification	NOUN
ajbmeb-1737	107	11	of	of	ADP
ajbmeb-1737	107	12	the	the	DET
ajbmeb-1737	107	13	service	service	NOUN
ajbmeb-1737	107	14	provided	provide	VERB
ajbmeb-1737	107	15	and	and	CCONJ
ajbmeb-1737	107	16	the	the	DET
ajbmeb-1737	107	17	service	service	NOUN
ajbmeb-1737	107	18	actually	actually	ADV
ajbmeb-1737	107	19	provided	provide	VERB
ajbmeb-1737	107	20	.	.	PUNCT
ajbmeb-1737	108	1	figure	figure	NOUN
ajbmeb-1737	108	2	(	(	PUNCT
ajbmeb-1737	108	3	3	3	NUM
ajbmeb-1737	108	4	)	)	PUNCT
ajbmeb-1737	108	5	the	the	DET
ajbmeb-1737	108	6	gap	gap	NOUN
ajbmeb-1737	108	7	between	between	ADP
ajbmeb-1737	108	8	the	the	DET
ajbmeb-1737	108	9	specifications	specification	NOUN
ajbmeb-1737	108	10	of	of	ADP
ajbmeb-1737	108	11	the	the	DET
ajbmeb-1737	108	12	service	service	NOUN
ajbmeb-1737	108	13	provided	provide	VERB
ajbmeb-1737	108	14	and	and	CCONJ
ajbmeb-1737	108	15	the	the	DET
ajbmeb-1737	108	16	service	service	NOUN
ajbmeb-1737	108	17	actually	actually	ADV
ajbmeb-1737	108	18	provided	provide	VERB
ajbmeb-1737	108	19	source	source	NOUN
ajbmeb-1737	108	20	:	:	PUNCT
ajbmeb-1737	108	21	al	al	PROPN
ajbmeb-1737	108	22	-	-	PUNCT
ajbmeb-1737	108	23	najjar	najjar	PROPN
ajbmeb-1737	108	24	,	,	PUNCT
ajbmeb-1737	108	25	sabah	sabah	PROPN
ajbmeb-1737	108	26	majeed	majeed	PROPN
ajbmeb-1737	108	27	and	and	CCONJ
ajbmeb-1737	108	28	jawad	jawad	PROPN
ajbmeb-1737	108	29	,	,	PUNCT
ajbmeb-1737	108	30	maha	maha	PROPN
ajbmeb-1737	108	31	kamel	kamel	PROPN
ajbmeb-1737	108	32	,	,	PUNCT
ajbmeb-1737	108	33	(	(	PUNCT
ajbmeb-1737	108	34	2017	2017	NUM
ajbmeb-1737	108	35	)	)	PUNCT
ajbmeb-1737	108	36	,	,	PUNCT
ajbmeb-1737	108	37	quality	quality	NOUN
ajbmeb-1737	108	38	management	management	NOUN
ajbmeb-1737	108	39	,	,	PUNCT
ajbmeb-1737	108	40	principles	principle	NOUN
ajbmeb-1737	108	41	and	and	CCONJ
ajbmeb-1737	108	42	applications	application	NOUN
ajbmeb-1737	108	43	,	,	PUNCT
ajbmeb-1737	108	44	first	first	ADJ
ajbmeb-1737	108	45	edition	edition	NOUN
ajbmeb-1737	108	46	,	,	PUNCT
ajbmeb-1737	108	47	baghdad	baghdad	PROPN
ajbmeb-1737	108	48	,	,	PUNCT
ajbmeb-1737	108	49	p.	p.	NOUN
ajbmeb-1737	108	50	46	46	NUM
ajbmeb-1737	108	51	.	.	PUNCT
ajbmeb-1737	109	1	2.2.4	2.2.4	NUM
ajbmeb-1737	109	2	the	the	DET
ajbmeb-1737	109	3	gap	gap	NOUN
ajbmeb-1737	109	4	between	between	ADP
ajbmeb-1737	109	5	the	the	DET
ajbmeb-1737	109	6	service	service	NOUN
ajbmeb-1737	109	7	provided	provide	VERB
ajbmeb-1737	109	8	and	and	CCONJ
ajbmeb-1737	109	9	the	the	DET
ajbmeb-1737	109	10	organization	organization	NOUN
ajbmeb-1737	109	11	’s	’s	PART
ajbmeb-1737	109	12	promises	promise	NOUN
ajbmeb-1737	109	13	:	:	PUNCT
ajbmeb-1737	109	14	which	which	PRON
ajbmeb-1737	109	15	results	result	VERB
ajbmeb-1737	109	16	from	from	ADP
ajbmeb-1737	109	17	the	the	DET
ajbmeb-1737	109	18	defect	defect	NOUN
ajbmeb-1737	109	19	in	in	ADP
ajbmeb-1737	109	20	the	the	DET
ajbmeb-1737	109	21	credibility	credibility	NOUN
ajbmeb-1737	109	22	of	of	ADP
ajbmeb-1737	109	23	the	the	DET
ajbmeb-1737	109	24	organization	organization	NOUN
ajbmeb-1737	109	25	providing	provide	VERB
ajbmeb-1737	109	26	the	the	DET
ajbmeb-1737	109	27	service	service	NOUN
ajbmeb-1737	109	28	,	,	PUNCT
ajbmeb-1737	109	29	meaning	mean	VERB
ajbmeb-1737	109	30	that	that	SCONJ
ajbmeb-1737	109	31	the	the	DET
ajbmeb-1737	109	32	promises	promise	NOUN
ajbmeb-1737	109	33	made	make	VERB
ajbmeb-1737	109	34	by	by	ADP
ajbmeb-1737	109	35	the	the	DET
ajbmeb-1737	109	36	organization	organization	NOUN
ajbmeb-1737	109	37	to	to	ADP
ajbmeb-1737	109	38	its	its	PRON
ajbmeb-1737	109	39	customers	customer	NOUN
ajbmeb-1737	109	40	through	through	ADP
ajbmeb-1737	109	41	its	its	PRON
ajbmeb-1737	109	42	sales	sale	NOUN
ajbmeb-1737	109	43	representatives	representative	NOUN
ajbmeb-1737	109	44	or	or	CCONJ
ajbmeb-1737	109	45	its	its	PRON
ajbmeb-1737	109	46	promotional	promotional	ADJ
ajbmeb-1737	109	47	campaigns	campaign	NOUN
ajbmeb-1737	109	48	(	(	PUNCT
ajbmeb-1737	109	49	whatever	whatever	DET
ajbmeb-1737	109	50	its	its	PRON
ajbmeb-1737	109	51	type	type	NOUN
ajbmeb-1737	109	52	)	)	PUNCT
ajbmeb-1737	109	53	differ	differ	VERB
ajbmeb-1737	109	54	from	from	ADP
ajbmeb-1737	109	55	the	the	DET
ajbmeb-1737	109	56	level	level	NOUN
ajbmeb-1737	109	57	of	of	ADP
ajbmeb-1737	109	58	the	the	DET
ajbmeb-1737	109	59	service	service	NOUN
ajbmeb-1737	109	60	actually	actually	ADV
ajbmeb-1737	109	61	provided	provide	VERB
ajbmeb-1737	109	62	and	and	CCONJ
ajbmeb-1737	109	63	its	its	PRON
ajbmeb-1737	109	64	specifications	specification	NOUN
ajbmeb-1737	109	65	,	,	PUNCT
ajbmeb-1737	109	66	and	and	CCONJ
ajbmeb-1737	109	67	the	the	DET
ajbmeb-1737	109	68	reason	reason	NOUN
ajbmeb-1737	109	69	for	for	ADP
ajbmeb-1737	109	70	this	this	PRON
ajbmeb-1737	109	71	may	may	AUX
ajbmeb-1737	109	72	be	be	AUX
ajbmeb-1737	109	73	the	the	DET
ajbmeb-1737	109	74	gap	gap	NOUN
ajbmeb-1737	109	75	the	the	DET
ajbmeb-1737	109	76	lack	lack	NOUN
ajbmeb-1737	109	77	of	of	ADP
ajbmeb-1737	109	78	human	human	ADJ
ajbmeb-1737	109	79	resources	resource	NOUN
ajbmeb-1737	109	80	and	and	CCONJ
ajbmeb-1737	109	81	the	the	DET
ajbmeb-1737	109	82	failure	failure	NOUN
ajbmeb-1737	109	83	to	to	PART
ajbmeb-1737	109	84	develop	develop	VERB
ajbmeb-1737	109	85	operations	operation	NOUN
ajbmeb-1737	109	86	in	in	ADP
ajbmeb-1737	109	87	line	line	NOUN
ajbmeb-1737	109	88	with	with	ADP
ajbmeb-1737	109	89	economic	economic	ADJ
ajbmeb-1737	109	90	conditions	condition	NOUN
ajbmeb-1737	109	91	.	.	PUNCT
ajbmeb-1737	110	1	figure	figure	NOUN
ajbmeb-1737	110	2	(	(	PUNCT
ajbmeb-1737	110	3	4	4	NUM
ajbmeb-1737	110	4	)	)	PUNCT
ajbmeb-1737	110	5	illustrates	illustrate	VERB
ajbmeb-1737	110	6	the	the	DET
ajbmeb-1737	110	7	gap	gap	NOUN
ajbmeb-1737	110	8	between	between	ADP
ajbmeb-1737	110	9	the	the	DET
ajbmeb-1737	110	10	service	service	NOUN
ajbmeb-1737	110	11	provided	provide	VERB
ajbmeb-1737	110	12	and	and	CCONJ
ajbmeb-1737	110	13	the	the	DET
ajbmeb-1737	110	14	promises	promise	NOUN
ajbmeb-1737	110	15	of	of	ADP
ajbmeb-1737	110	16	the	the	DET
ajbmeb-1737	110	17	organization	organization	NOUN
ajbmeb-1737	110	18	.	.	PUNCT
ajbmeb-1737	111	1	figure	figure	NOUN
ajbmeb-1737	111	2	(	(	PUNCT
ajbmeb-1737	111	3	4	4	NUM
ajbmeb-1737	111	4	)	)	PUNCT
ajbmeb-1737	111	5	the	the	DET
ajbmeb-1737	111	6	gap	gap	NOUN
ajbmeb-1737	111	7	between	between	ADP
ajbmeb-1737	111	8	the	the	DET
ajbmeb-1737	111	9	service	service	NOUN
ajbmeb-1737	111	10	provided	provide	VERB
ajbmeb-1737	111	11	and	and	CCONJ
ajbmeb-1737	111	12	the	the	DET
ajbmeb-1737	111	13	organization	organization	NOUN
ajbmeb-1737	111	14	's	's	PART
ajbmeb-1737	111	15	promises	promise	NOUN
ajbmeb-1737	111	16	source	source	NOUN
ajbmeb-1737	111	17	:	:	PUNCT
ajbmeb-1737	111	18	al	al	PROPN
ajbmeb-1737	111	19	-	-	PUNCT
ajbmeb-1737	111	20	najjar	najjar	PROPN
ajbmeb-1737	111	21	,	,	PUNCT
ajbmeb-1737	111	22	sabah	sabah	PROPN
ajbmeb-1737	111	23	majeed	majeed	PROPN
ajbmeb-1737	111	24	and	and	CCONJ
ajbmeb-1737	111	25	jawad	jawad	PROPN
ajbmeb-1737	111	26	,	,	PUNCT
ajbmeb-1737	111	27	maha	maha	PROPN
ajbmeb-1737	111	28	kamel	kamel	PROPN
ajbmeb-1737	111	29	,	,	PUNCT
ajbmeb-1737	111	30	(	(	PUNCT
ajbmeb-1737	111	31	2017	2017	NUM
ajbmeb-1737	111	32	)	)	PUNCT
ajbmeb-1737	111	33	,	,	PUNCT
ajbmeb-1737	111	34	quality	quality	NOUN
ajbmeb-1737	111	35	management	management	NOUN
ajbmeb-1737	111	36	,	,	PUNCT
ajbmeb-1737	111	37	principles	principle	NOUN
ajbmeb-1737	111	38	and	and	CCONJ
ajbmeb-1737	111	39	applications	application	NOUN
ajbmeb-1737	111	40	,	,	PUNCT
ajbmeb-1737	111	41	first	first	ADJ
ajbmeb-1737	111	42	edition	edition	NOUN
ajbmeb-1737	111	43	,	,	PUNCT
ajbmeb-1737	111	44	baghdad	baghdad	PROPN
ajbmeb-1737	111	45	,	,	PUNCT
ajbmeb-1737	111	46	p.	p.	NOUN
ajbmeb-1737	111	47	47	47	NUM
ajbmeb-1737	111	48	.	.	PUNCT
ajbmeb-1737	112	1	2.2.5	2.2.5	NUM
ajbmeb-1737	112	2	the	the	DET
ajbmeb-1737	112	3	gap	gap	NOUN
ajbmeb-1737	112	4	between	between	ADP
ajbmeb-1737	112	5	the	the	DET
ajbmeb-1737	112	6	service	service	NOUN
ajbmeb-1737	112	7	provided	provide	VERB
ajbmeb-1737	112	8	and	and	CCONJ
ajbmeb-1737	112	9	the	the	DET
ajbmeb-1737	112	10	expected	expected	ADJ
ajbmeb-1737	112	11	service	service	NOUN
ajbmeb-1737	112	12	:	:	PUNCT
ajbmeb-1737	112	13	in	in	ADP
ajbmeb-1737	112	14	some	some	DET
ajbmeb-1737	112	15	cases	case	NOUN
ajbmeb-1737	112	16	,	,	PUNCT
ajbmeb-1737	112	17	the	the	DET
ajbmeb-1737	112	18	customer	customer	NOUN
ajbmeb-1737	112	19	may	may	AUX
ajbmeb-1737	112	20	misunderstand	misunderstand	VERB
ajbmeb-1737	112	21	the	the	DET
ajbmeb-1737	112	22	service	service	NOUN
ajbmeb-1737	112	23	.	.	PUNCT
ajbmeb-1737	113	1	the	the	DET
ajbmeb-1737	113	2	service	service	NOUN
ajbmeb-1737	113	3	gap	gap	NOUN
ajbmeb-1737	113	4	perceived	perceive	VERB
ajbmeb-1737	113	5	through	through	ADP
ajbmeb-1737	113	6	studies	study	NOUN
ajbmeb-1737	113	7	has	have	AUX
ajbmeb-1737	113	8	shown	show	VERB
ajbmeb-1737	113	9	that	that	SCONJ
ajbmeb-1737	113	10	the	the	DET
ajbmeb-1737	113	11	key	key	NOUN
ajbmeb-1737	113	12	to	to	ADP
ajbmeb-1737	113	13	ensuring	ensure	VERB
ajbmeb-1737	113	14	good	good	ADJ
ajbmeb-1737	113	15	service	service	NOUN
ajbmeb-1737	113	16	quality	quality	NOUN
ajbmeb-1737	113	17	is	be	AUX
ajbmeb-1737	113	18	meeting	meet	VERB
ajbmeb-1737	113	19	or	or	CCONJ
ajbmeb-1737	113	20	exceeding	exceed	VERB
ajbmeb-1737	113	21	what	what	PRON
ajbmeb-1737	113	22	customers	customer	NOUN
ajbmeb-1737	113	23	expect	expect	VERB
ajbmeb-1737	113	24	from	from	ADP
ajbmeb-1737	113	25	service	service	NOUN
ajbmeb-1737	113	26	and	and	CCONJ
ajbmeb-1737	113	27	judging	judge	VERB
ajbmeb-1737	113	28	high	high	ADJ
ajbmeb-1737	113	29	and	and	CCONJ
ajbmeb-1737	113	30	low	low	ADJ
ajbmeb-1737	113	31	service	service	NOUN
ajbmeb-1737	113	32	quality	quality	NOUN
ajbmeb-1737	113	33	depends	depend	VERB
ajbmeb-1737	113	34	on	on	ADP
ajbmeb-1737	113	35	how	how	SCONJ
ajbmeb-1737	113	36	customers	customer	NOUN
ajbmeb-1737	113	37	perceive	perceive	VERB
ajbmeb-1737	113	38	actual	actual	ADJ
ajbmeb-1737	113	39	performance	performance	NOUN
ajbmeb-1737	113	40	in	in	ADP
ajbmeb-1737	113	41	the	the	DET
ajbmeb-1737	113	42	context	context	NOUN
ajbmeb-1737	113	43	of	of	ADP
ajbmeb-1737	113	44	what	what	PRON
ajbmeb-1737	113	45	they	they	PRON
ajbmeb-1737	113	46	expected	expect	VERB
ajbmeb-1737	113	47	.	.	PUNCT
ajbmeb-1737	114	1	for	for	ADP
ajbmeb-1737	114	2	example	example	NOUN
ajbmeb-1737	114	3	,	,	PUNCT
ajbmeb-1737	114	4	a	a	DET
ajbmeb-1737	114	5	physician	physician	NOUN
ajbmeb-1737	114	6	visits	visit	VERB
ajbmeb-1737	114	7	a	a	DET
ajbmeb-1737	114	8	patient	patient	NOUN
ajbmeb-1737	114	9	regularly	regularly	ADV
ajbmeb-1737	114	10	regarding	regard	VERB
ajbmeb-1737	114	11	proper	proper	ADJ
ajbmeb-1737	114	12	care	care	NOUN
ajbmeb-1737	114	13	,	,	PUNCT
ajbmeb-1737	114	14	but	but	CCONJ
ajbmeb-1737	114	15	a	a	DET
ajbmeb-1737	114	16	patient	patient	NOUN
ajbmeb-1737	114	17	may	may	AUX
ajbmeb-1737	114	18	misinterpret	misinterpret	VERB
ajbmeb-1737	114	19	this	this	DET
ajbmeb-1737	114	20	interest	interest	NOUN
ajbmeb-1737	114	21	.	.	PUNCT
ajbmeb-1737	115	1	figure	figure	NOUN
ajbmeb-1737	115	2	(	(	PUNCT
ajbmeb-1737	115	3	5	5	NUM
ajbmeb-1737	115	4	)	)	PUNCT
ajbmeb-1737	115	5	shows	show	VERB
ajbmeb-1737	115	6	the	the	DET
ajbmeb-1737	115	7	gap	gap	NOUN
ajbmeb-1737	115	8	between	between	ADP
ajbmeb-1737	115	9	the	the	DET
ajbmeb-1737	115	10	service	service	NOUN
ajbmeb-1737	115	11	provided	provide	VERB
ajbmeb-1737	115	12	and	and	CCONJ
ajbmeb-1737	115	13	the	the	DET
ajbmeb-1737	115	14	expected	expect	VERB
ajbmeb-1737	115	15	service	service	NOUN
ajbmeb-1737	115	16	.	.	PUNCT
ajbmeb-1737	116	1	actually	actually	ADV
ajbmeb-1737	116	2	provided	provide	VERB
ajbmeb-1737	116	3	service	service	NOUN
ajbmeb-1737	116	4	gap	gap	NOUN
ajbmeb-1737	116	5	specifications	specification	NOUN
ajbmeb-1737	116	6	of	of	ADP
ajbmeb-1737	116	7	the	the	DET
ajbmeb-1737	116	8	service	service	NOUN
ajbmeb-1737	116	9	provided	provide	VERB
ajbmeb-1737	116	10	the	the	DET
ajbmeb-1737	116	11	offered	offer	VERB
ajbmeb-1737	116	12	service	service	NOUN
ajbmeb-1737	116	13	gap	gap	NOUN
ajbmeb-1737	116	14	the	the	DET
ajbmeb-1737	116	15	organization	organization	NOUN
ajbmeb-1737	116	16	promises	promise	VERB
ajbmeb-1737	116	17	to	to	ADP
ajbmeb-1737	116	18	its	its	PRON
ajbmeb-1737	116	19	customers	customer	NOUN
ajbmeb-1737	116	20	american	american	ADJ
ajbmeb-1737	116	21	journal	journal	PROPN
ajbmeb-1737	116	22	of	of	ADP
ajbmeb-1737	116	23	business	business	NOUN
ajbmeb-1737	116	24	management	management	NOUN
ajbmeb-1737	116	25	,	,	PUNCT
ajbmeb-1737	116	26	economics	economic	NOUN
ajbmeb-1737	116	27	and	and	CCONJ
ajbmeb-1737	116	28	banking	banking	NOUN
ajbmeb-1737	116	29	volume	volume	NOUN
ajbmeb-1737	116	30	20	20	NUM
ajbmeb-1737	116	31	january	january	PROPN
ajbmeb-1737	116	32	,	,	PUNCT
ajbmeb-1737	116	33	2024	2024	NUM
ajbmeb-1737	116	34	p	p	NOUN
ajbmeb-1737	116	35	a	a	DET
ajbmeb-1737	116	36	g	g	NOUN
ajbmeb-1737	116	37	e	e	NOUN
ajbmeb-1737	116	38	|	|	NOUN
ajbmeb-1737	116	39	134	134	NUM
ajbmeb-1737	116	40	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	116	41	figure	figure	NOUN
ajbmeb-1737	116	42	(	(	PUNCT
ajbmeb-1737	116	43	5	5	NUM
ajbmeb-1737	116	44	)	)	PUNCT
ajbmeb-1737	116	45	the	the	DET
ajbmeb-1737	116	46	gap	gap	NOUN
ajbmeb-1737	116	47	between	between	ADP
ajbmeb-1737	116	48	the	the	DET
ajbmeb-1737	116	49	service	service	NOUN
ajbmeb-1737	116	50	provided	provide	VERB
ajbmeb-1737	116	51	and	and	CCONJ
ajbmeb-1737	116	52	the	the	DET
ajbmeb-1737	116	53	expected	expect	VERB
ajbmeb-1737	116	54	service	service	NOUN
ajbmeb-1737	116	55	source	source	NOUN
ajbmeb-1737	116	56	:	:	PUNCT
ajbmeb-1737	116	57	al	al	PROPN
ajbmeb-1737	116	58	-	-	PUNCT
ajbmeb-1737	116	59	najjar	najjar	PROPN
ajbmeb-1737	116	60	,	,	PUNCT
ajbmeb-1737	116	61	sabah	sabah	PROPN
ajbmeb-1737	116	62	majeed	majeed	PROPN
ajbmeb-1737	116	63	and	and	CCONJ
ajbmeb-1737	116	64	jawad	jawad	PROPN
ajbmeb-1737	116	65	,	,	PUNCT
ajbmeb-1737	116	66	maha	maha	PROPN
ajbmeb-1737	116	67	kamel	kamel	PROPN
ajbmeb-1737	116	68	,	,	PUNCT
ajbmeb-1737	116	69	(	(	PUNCT
ajbmeb-1737	116	70	2017	2017	NUM
ajbmeb-1737	116	71	)	)	PUNCT
ajbmeb-1737	116	72	,	,	PUNCT
ajbmeb-1737	116	73	quality	quality	NOUN
ajbmeb-1737	116	74	management	management	NOUN
ajbmeb-1737	116	75	,	,	PUNCT
ajbmeb-1737	116	76	principles	principle	NOUN
ajbmeb-1737	116	77	and	and	CCONJ
ajbmeb-1737	116	78	applications	application	NOUN
ajbmeb-1737	116	79	,	,	PUNCT
ajbmeb-1737	116	80	first	first	ADJ
ajbmeb-1737	116	81	edition	edition	NOUN
ajbmeb-1737	116	82	,	,	PUNCT
ajbmeb-1737	116	83	baghdad	baghdad	PROPN
ajbmeb-1737	116	84	,	,	PUNCT
ajbmeb-1737	116	85	p.	p.	NOUN
ajbmeb-1737	116	86	47	47	NUM
ajbmeb-1737	116	87	.	.	PUNCT
ajbmeb-1737	117	1	the	the	DET
ajbmeb-1737	117	2	study	study	NOUN
ajbmeb-1737	117	3	conducted	conduct	VERB
ajbmeb-1737	117	4	by	by	ADP
ajbmeb-1737	117	5	zeithaml	zeithaml	PROPN
ajbmeb-1737	117	6	parasuman	parasuman	PROPN
ajbmeb-1737	117	7	&	&	CCONJ
ajbmeb-1737	117	8	berey	berey	PROPN
ajbmeb-1737	117	9	in	in	ADP
ajbmeb-1737	117	10	1985	1985	NUM
ajbmeb-1737	117	11	concluded	conclude	VERB
ajbmeb-1737	117	12	that	that	SCONJ
ajbmeb-1737	117	13	the	the	DET
ajbmeb-1737	117	14	primary	primary	ADJ
ajbmeb-1737	117	15	role	role	NOUN
ajbmeb-1737	117	16	in	in	ADP
ajbmeb-1737	117	17	assessing	assess	VERB
ajbmeb-1737	117	18	service	service	NOUN
ajbmeb-1737	117	19	quality	quality	NOUN
ajbmeb-1737	117	20	is	be	AUX
ajbmeb-1737	117	21	the	the	DET
ajbmeb-1737	117	22	gap	gap	NOUN
ajbmeb-1737	117	23	between	between	ADP
ajbmeb-1737	117	24	the	the	DET
ajbmeb-1737	117	25	customer	customer	NOUN
ajbmeb-1737	117	26	's	's	PART
ajbmeb-1737	117	27	perception	perception	NOUN
ajbmeb-1737	117	28	of	of	ADP
ajbmeb-1737	117	29	the	the	DET
ajbmeb-1737	117	30	actual	actual	ADJ
ajbmeb-1737	117	31	level	level	NOUN
ajbmeb-1737	117	32	of	of	ADP
ajbmeb-1737	117	33	service	service	NOUN
ajbmeb-1737	117	34	performance	performance	NOUN
ajbmeb-1737	117	35	and	and	CCONJ
ajbmeb-1737	117	36	his	his	PRON
ajbmeb-1737	117	37	expectations	expectation	NOUN
ajbmeb-1737	117	38	of	of	ADP
ajbmeb-1737	117	39	the	the	DET
ajbmeb-1737	117	40	expected	expect	VERB
ajbmeb-1737	117	41	service	service	NOUN
ajbmeb-1737	117	42	,	,	PUNCT
ajbmeb-1737	117	43	as	as	SCONJ
ajbmeb-1737	117	44	shown	show	VERB
ajbmeb-1737	117	45	in	in	ADP
ajbmeb-1737	117	46	figure	figure	NOUN
ajbmeb-1737	117	47	(	(	PUNCT
ajbmeb-1737	117	48	6	6	NUM
ajbmeb-1737	117	49	)	)	PUNCT
ajbmeb-1737	117	50	.	.	PUNCT
ajbmeb-1737	118	1	-------------------------------------------------------------------------------------	-------------------------------------------------------------------------------------	PUNCT
ajbmeb-1737	118	2	figure	figure	NOUN
ajbmeb-1737	118	3	(	(	PUNCT
ajbmeb-1737	118	4	6	6	NUM
ajbmeb-1737	118	5	)	)	PUNCT
ajbmeb-1737	118	6	the	the	DET
ajbmeb-1737	118	7	five	five	NUM
ajbmeb-1737	118	8	gaps	gap	NOUN
ajbmeb-1737	118	9	expected	expect	VERB
ajbmeb-1737	118	10	service	service	NOUN
ajbmeb-1737	118	11	gap	gap	NOUN
ajbmeb-1737	118	12	the	the	DET
ajbmeb-1737	118	13	offered	offer	VERB
ajbmeb-1737	118	14	service	service	NOUN
ajbmeb-1737	118	15	previous	previous	ADJ
ajbmeb-1737	118	16	experiences	experience	NOUN
ajbmeb-1737	118	17	personal	personal	ADJ
ajbmeb-1737	118	18	needs	need	NOUN
ajbmeb-1737	118	19	conducted	conduct	VERB
ajbmeb-1737	118	20	word	word	NOUN
ajbmeb-1737	118	21	connections	connection	NOUN
ajbmeb-1737	118	22	expected	expect	VERB
ajbmeb-1737	118	23	service	service	NOUN
ajbmeb-1737	118	24	perceived	perceive	VERB
ajbmeb-1737	118	25	service	service	NOUN
ajbmeb-1737	118	26	the	the	DET
ajbmeb-1737	118	27	offered	offer	VERB
ajbmeb-1737	118	28	service	service	NOUN
ajbmeb-1737	118	29	service	service	NOUN
ajbmeb-1737	118	30	standards	standard	NOUN
ajbmeb-1737	118	31	(	(	PUNCT
ajbmeb-1737	118	32	translating	translate	VERB
ajbmeb-1737	118	33	administrations	administration	NOUN
ajbmeb-1737	118	34	into	into	ADP
ajbmeb-1737	118	35	quality	quality	NOUN
ajbmeb-1737	118	36	service	service	NOUN
ajbmeb-1737	118	37	standards	standard	NOUN
ajbmeb-1737	118	38	)	)	PUNCT
ajbmeb-1737	118	39	management	management	NOUN
ajbmeb-1737	118	40	departments	department	NOUN
ajbmeb-1737	118	41	for	for	ADP
ajbmeb-1737	118	42	customer	customer	NOUN
ajbmeb-1737	118	43	expectations	expectation	NOUN
ajbmeb-1737	118	44	external	external	ADJ
ajbmeb-1737	118	45	communication	communication	NOUN
ajbmeb-1737	118	46	(	(	PUNCT
ajbmeb-1737	118	47	customer	customer	NOUN
ajbmeb-1737	118	48	oriented	orient	VERB
ajbmeb-1737	118	49	)	)	PUNCT
ajbmeb-1737	118	50	الزبون	الزبون	NOUN
ajbmeb-1737	119	1	المؤسسة	المؤسسة	PROPN
ajbmeb-1737	119	2	الخدمية	الخدمية	PROPN
ajbmeb-1737	119	3	gap	gap	NOUN
ajbmeb-1737	119	4	01	01	NUM
ajbmeb-1737	119	5	الخدمية	الخدمية	NOUN
ajbmeb-1737	119	6	gap	gap	NOUN
ajbmeb-1737	119	7	02	02	NUM
ajbmeb-1737	119	8	الخدمية	الخدمية	NOUN
ajbmeb-1737	119	9	gap	gap	NOUN
ajbmeb-1737	119	10	03	03	NUM
ajbmeb-1737	119	11	الخدمية	الخدمية	NOUN
ajbmeb-1737	119	12	gap	gap	NOUN
ajbmeb-1737	119	13	04	04	NUM
ajbmeb-1737	119	14	الخدمية	الخدمية	NOUN
ajbmeb-1737	119	15	gap	gap	NOUN
ajbmeb-1737	119	16	05	05	NUM
ajbmeb-1737	119	17	الخدمية	الخدمية	ADJ
ajbmeb-1737	119	18	american	american	PROPN
ajbmeb-1737	119	19	journal	journal	PROPN
ajbmeb-1737	119	20	of	of	ADP
ajbmeb-1737	119	21	business	business	NOUN
ajbmeb-1737	119	22	management	management	NOUN
ajbmeb-1737	119	23	,	,	PUNCT
ajbmeb-1737	119	24	economics	economic	NOUN
ajbmeb-1737	119	25	and	and	CCONJ
ajbmeb-1737	119	26	banking	banking	NOUN
ajbmeb-1737	119	27	volume	volume	NOUN
ajbmeb-1737	119	28	20	20	NUM
ajbmeb-1737	119	29	january	january	PROPN
ajbmeb-1737	119	30	,	,	PUNCT
ajbmeb-1737	119	31	2024	2024	NUM
ajbmeb-1737	119	32	p	p	NOUN
ajbmeb-1737	119	33	a	a	PRON
ajbmeb-1737	119	34	g	g	NOUN
ajbmeb-1737	119	35	e	e	PROPN
ajbmeb-1737	120	1	|	|	NOUN
ajbmeb-1737	120	2	135	135	NUM
ajbmeb-1737	120	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	120	4	source	source	NOUN
ajbmeb-1737	120	5	:	:	PUNCT
ajbmeb-1737	120	6	raqqad	raqqad	PROPN
ajbmeb-1737	120	7	,	,	PUNCT
ajbmeb-1737	120	8	sabiha	sabiha	NOUN
ajbmeb-1737	120	9	,	,	PUNCT
ajbmeb-1737	120	10	(	(	PUNCT
ajbmeb-1737	120	11	2008	2008	NUM
ajbmeb-1737	120	12	)	)	PUNCT
ajbmeb-1737	120	13	,	,	PUNCT
ajbmeb-1737	120	14	assesses	assess	VERB
ajbmeb-1737	120	15	the	the	DET
ajbmeb-1737	120	16	quality	quality	NOUN
ajbmeb-1737	120	17	of	of	ADP
ajbmeb-1737	120	18	service	service	NOUN
ajbmeb-1737	120	19	from	from	ADP
ajbmeb-1737	120	20	the	the	DET
ajbmeb-1737	120	21	customer	customer	NOUN
ajbmeb-1737	120	22	’s	’s	PART
ajbmeb-1737	120	23	point	point	NOUN
ajbmeb-1737	120	24	of	of	ADP
ajbmeb-1737	120	25	view	view	NOUN
ajbmeb-1737	120	26	,	,	PUNCT
ajbmeb-1737	120	27	a	a	DET
ajbmeb-1737	120	28	case	case	NOUN
ajbmeb-1737	120	29	study	study	NOUN
ajbmeb-1737	120	30	of	of	ADP
ajbmeb-1737	120	31	the	the	DET
ajbmeb-1737	120	32	post	post	NOUN
ajbmeb-1737	120	33	and	and	CCONJ
ajbmeb-1737	120	34	transportation	transportation	NOUN
ajbmeb-1737	120	35	establishment	establishment	NOUN
ajbmeb-1737	120	36	,	,	PUNCT
ajbmeb-1737	120	37	a	a	DET
ajbmeb-1737	120	38	master	master	NOUN
ajbmeb-1737	120	39	’s	’s	PART
ajbmeb-1737	120	40	thesis	thesis	NOUN
ajbmeb-1737	120	41	,	,	PUNCT
ajbmeb-1737	120	42	haji	haji	PROPN
ajbmeb-1737	120	43	lakhdar	lakhdar	PROPN
ajbmeb-1737	120	44	university	university	PROPN
ajbmeb-1737	120	45	batna	batna	PROPN
ajbmeb-1737	120	46	algeria	algeria	PROPN
ajbmeb-1737	120	47	,	,	PUNCT
ajbmeb-1737	120	48	p.	p.	NOUN
ajbmeb-1737	120	49	48	48	NUM
ajbmeb-1737	120	50	.	.	PUNCT
ajbmeb-1737	121	1	2.3	2.3	NUM
ajbmeb-1737	121	2	dimensions	dimension	NOUN
ajbmeb-1737	121	3	of	of	ADP
ajbmeb-1737	121	4	service	service	NOUN
ajbmeb-1737	121	5	quality	quality	NOUN
ajbmeb-1737	121	6	:	:	PUNCT
ajbmeb-1737	121	7	there	there	PRON
ajbmeb-1737	121	8	are	be	VERB
ajbmeb-1737	121	9	two	two	NUM
ajbmeb-1737	121	10	types	type	NOUN
ajbmeb-1737	121	11	of	of	ADP
ajbmeb-1737	121	12	quality	quality	NOUN
ajbmeb-1737	121	13	:	:	PUNCT
ajbmeb-1737	121	14	technical	technical	ADJ
ajbmeb-1737	121	15	quality	quality	NOUN
ajbmeb-1737	121	16	,	,	PUNCT
ajbmeb-1737	121	17	which	which	PRON
ajbmeb-1737	121	18	refers	refer	VERB
ajbmeb-1737	121	19	to	to	ADP
ajbmeb-1737	121	20	what	what	PRON
ajbmeb-1737	121	21	the	the	DET
ajbmeb-1737	121	22	customer	customer	NOUN
ajbmeb-1737	121	23	gets	get	VERB
ajbmeb-1737	121	24	as	as	ADP
ajbmeb-1737	121	25	a	a	DET
ajbmeb-1737	121	26	result	result	NOUN
ajbmeb-1737	121	27	of	of	ADP
ajbmeb-1737	121	28	his	his	PRON
ajbmeb-1737	121	29	interaction	interaction	NOUN
ajbmeb-1737	121	30	with	with	ADP
ajbmeb-1737	121	31	the	the	DET
ajbmeb-1737	121	32	services	service	NOUN
ajbmeb-1737	121	33	provided	provide	VERB
ajbmeb-1737	121	34	,	,	PUNCT
ajbmeb-1737	121	35	and	and	CCONJ
ajbmeb-1737	121	36	functional	functional	ADJ
ajbmeb-1737	121	37	quality	quality	NOUN
ajbmeb-1737	121	38	refers	refer	VERB
ajbmeb-1737	121	39	to	to	ADP
ajbmeb-1737	121	40	how	how	SCONJ
ajbmeb-1737	121	41	technical	technical	ADJ
ajbmeb-1737	121	42	components	component	NOUN
ajbmeb-1737	121	43	are	be	AUX
ajbmeb-1737	121	44	delivered	deliver	VERB
ajbmeb-1737	121	45	to	to	ADP
ajbmeb-1737	121	46	the	the	DET
ajbmeb-1737	121	47	customer	customer	NOUN
ajbmeb-1737	121	48	(	(	PUNCT
ajbmeb-1737	121	49	daniel	daniel	PROPN
ajbmeb-1737	121	50	&	&	CCONJ
ajbmeb-1737	121	51	berinyu	berinyu	PROPN
ajbmeb-1737	121	52	,	,	PUNCT
ajbmeb-1737	121	53	2010	2010	NUM
ajbmeb-1737	121	54	:	:	PUNCT
ajbmeb-1737	121	55	31	31	NUM
ajbmeb-1737	121	56	)	)	PUNCT
ajbmeb-1737	121	57	.	.	PUNCT
ajbmeb-1737	122	1	the	the	DET
ajbmeb-1737	122	2	importance	importance	NOUN
ajbmeb-1737	122	3	of	of	ADP
ajbmeb-1737	122	4	focusing	focus	VERB
ajbmeb-1737	122	5	on	on	ADP
ajbmeb-1737	122	6	technical	technical	ADJ
ajbmeb-1737	122	7	aspects	aspect	NOUN
ajbmeb-1737	122	8	is	be	AUX
ajbmeb-1737	122	9	being	be	AUX
ajbmeb-1737	122	10	developed	develop	VERB
ajbmeb-1737	122	11	.	.	PUNCT
ajbmeb-1737	123	1	and	and	CCONJ
ajbmeb-1737	123	2	functionalism	functionalism	NOUN
ajbmeb-1737	123	3	for	for	ADP
ajbmeb-1737	123	4	quality	quality	NOUN
ajbmeb-1737	123	5	because	because	SCONJ
ajbmeb-1737	123	6	there	there	PRON
ajbmeb-1737	123	7	is	be	VERB
ajbmeb-1737	123	8	no	no	PRON
ajbmeb-1737	123	9	longer	long	ADV
ajbmeb-1737	123	10	a	a	DET
ajbmeb-1737	123	11	clear	clear	ADJ
ajbmeb-1737	123	12	distinction	distinction	NOUN
ajbmeb-1737	123	13	between	between	ADP
ajbmeb-1737	123	14	service	service	NOUN
ajbmeb-1737	123	15	and	and	CCONJ
ajbmeb-1737	123	16	product	product	NOUN
ajbmeb-1737	123	17	because	because	SCONJ
ajbmeb-1737	123	18	both	both	PRON
ajbmeb-1737	123	19	involve	involve	VERB
ajbmeb-1737	123	20	each	each	DET
ajbmeb-1737	123	21	other	other	ADJ
ajbmeb-1737	123	22	in	in	ADP
ajbmeb-1737	123	23	their	their	PRON
ajbmeb-1737	123	24	process	process	NOUN
ajbmeb-1737	123	25	according	accord	VERB
ajbmeb-1737	123	26	to	to	ADP
ajbmeb-1737	123	27	wicks	wick	NOUN
ajbmeb-1737	123	28	&	&	CCONJ
ajbmeb-1737	123	29	roethlein	roethlein	ADJ
ajbmeb-1737	123	30	,	,	PUNCT
ajbmeb-1737	123	31	2009	2009	NUM
ajbmeb-1737	123	32	:	:	PUNCT
ajbmeb-1737	123	33	87	87	NUM
ajbmeb-1737	123	34	)	)	PUNCT
ajbmeb-1737	123	35	)	)	PUNCT
ajbmeb-1737	123	36	.	.	PUNCT
ajbmeb-1737	124	1	there	there	PRON
ajbmeb-1737	124	2	are	be	VERB
ajbmeb-1737	124	3	five	five	NUM
ajbmeb-1737	124	4	dimensions	dimension	NOUN
ajbmeb-1737	124	5	according	accord	VERB
ajbmeb-1737	124	6	to	to	ADP
ajbmeb-1737	124	7	the	the	DET
ajbmeb-1737	124	8	servperf	servperf	NOUN
ajbmeb-1737	124	9	scale	scale	NOUN
ajbmeb-1737	124	10	,	,	PUNCT
ajbmeb-1737	124	11	which	which	PRON
ajbmeb-1737	124	12	was	be	AUX
ajbmeb-1737	124	13	proposed	propose	VERB
ajbmeb-1737	124	14	by	by	ADP
ajbmeb-1737	124	15	cronin	cronin	PROPN
ajbmeb-1737	124	16	&	&	CCONJ
ajbmeb-1737	124	17	taylor	taylor	PROPN
ajbmeb-1737	124	18	in	in	ADP
ajbmeb-1737	124	19	1992	1992	NUM
ajbmeb-1737	124	20	based	base	VERB
ajbmeb-1737	124	21	on	on	ADP
ajbmeb-1737	124	22	the	the	DET
ajbmeb-1737	124	23	content	content	NOUN
ajbmeb-1737	124	24	of	of	ADP
ajbmeb-1737	124	25	servqual	servqual	ADJ
ajbmeb-1737	124	26	and	and	CCONJ
ajbmeb-1737	124	27	based	base	VERB
ajbmeb-1737	124	28	on	on	ADP
ajbmeb-1737	124	29	the	the	DET
ajbmeb-1737	124	30	same	same	ADJ
ajbmeb-1737	124	31	dimensions	dimension	NOUN
ajbmeb-1737	124	32	after	after	SCONJ
ajbmeb-1737	124	33	the	the	DET
ajbmeb-1737	124	34	criticisms	criticism	NOUN
ajbmeb-1737	124	35	leveled	level	VERB
ajbmeb-1737	124	36	at	at	ADP
ajbmeb-1737	124	37	this	this	DET
ajbmeb-1737	124	38	scale	scale	NOUN
ajbmeb-1737	124	39	,	,	PUNCT
ajbmeb-1737	124	40	as	as	SCONJ
ajbmeb-1737	124	41	they	they	PRON
ajbmeb-1737	124	42	explained	explain	VERB
ajbmeb-1737	124	43	the	the	DET
ajbmeb-1737	124	44	reason	reason	NOUN
ajbmeb-1737	124	45	for	for	ADP
ajbmeb-1737	124	46	the	the	DET
ajbmeb-1737	124	47	inefficiency	inefficiency	NOUN
ajbmeb-1737	124	48	of	of	ADP
ajbmeb-1737	124	49	the	the	DET
ajbmeb-1737	124	50	servqual	servqual	ADJ
ajbmeb-1737	124	51	scale	scale	NOUN
ajbmeb-1737	124	52	because	because	SCONJ
ajbmeb-1737	124	53	it	it	PRON
ajbmeb-1737	124	54	depends	depend	VERB
ajbmeb-1737	124	55	on	on	ADP
ajbmeb-1737	124	56	the	the	DET
ajbmeb-1737	124	57	gap	gap	NOUN
ajbmeb-1737	124	58	between	between	ADP
ajbmeb-1737	124	59	expectations	expectation	NOUN
ajbmeb-1737	124	60	related	relate	VERB
ajbmeb-1737	124	61	to	to	ADP
ajbmeb-1737	124	62	service	service	NOUN
ajbmeb-1737	124	63	before	before	SCONJ
ajbmeb-1737	124	64	consumers	consumer	NOUN
ajbmeb-1737	124	65	receive	receive	VERB
ajbmeb-1737	124	66	that	that	SCONJ
ajbmeb-1737	124	67	they	they	PRON
ajbmeb-1737	124	68	do	do	AUX
ajbmeb-1737	124	69	not	not	PART
ajbmeb-1737	124	70	know	know	VERB
ajbmeb-1737	124	71	what	what	PRON
ajbmeb-1737	124	72	do	do	AUX
ajbmeb-1737	124	73	they	they	PRON
ajbmeb-1737	124	74	expect	expect	VERB
ajbmeb-1737	124	75	,	,	PUNCT
ajbmeb-1737	124	76	as	as	SCONJ
ajbmeb-1737	124	77	cronin	cronin	PROPN
ajbmeb-1737	124	78	&	&	CCONJ
ajbmeb-1737	124	79	taylor	taylor	PROPN
ajbmeb-1737	124	80	in	in	ADP
ajbmeb-1737	124	81	1994	1994	NUM
ajbmeb-1737	124	82	developed	develop	VERB
ajbmeb-1737	124	83	the	the	DET
ajbmeb-1737	124	84	servpref	servpref	NOUN
ajbmeb-1737	124	85	based	base	VERB
ajbmeb-1737	124	86	on	on	ADP
ajbmeb-1737	124	87	performance	performance	NOUN
ajbmeb-1737	124	88	and	and	CCONJ
ajbmeb-1737	124	89	was	be	AUX
ajbmeb-1737	124	90	used	use	VERB
ajbmeb-1737	124	91	in	in	ADP
ajbmeb-1737	124	92	several	several	ADJ
ajbmeb-1737	124	93	areas	area	NOUN
ajbmeb-1737	124	94	including	include	VERB
ajbmeb-1737	124	95	education	education	NOUN
ajbmeb-1737	124	96	,	,	PUNCT
ajbmeb-1737	124	97	restaurants	restaurant	NOUN
ajbmeb-1737	124	98	,	,	PUNCT
ajbmeb-1737	124	99	banks	bank	NOUN
ajbmeb-1737	124	100	,	,	PUNCT
ajbmeb-1737	124	101	and	and	CCONJ
ajbmeb-1737	124	102	hospitals	hospital	NOUN
ajbmeb-1737	124	103	(	(	PUNCT
ajbmeb-1737	124	104	unuvar	unuvar	PROPN
ajbmeb-1737	124	105	&	&	CCONJ
ajbmeb-1737	124	106	kaya	kaya	PROPN
ajbmeb-1737	124	107	,	,	PUNCT
ajbmeb-1737	124	108	2016	2016	NUM
ajbmeb-1737	124	109	:	:	PUNCT
ajbmeb-1737	124	110	355	355	NUM
ajbmeb-1737	124	111	)	)	PUNCT
ajbmeb-1737	124	112	.	.	PUNCT
ajbmeb-1737	125	1	cronin	cronin	PROPN
ajbmeb-1737	125	2	&	&	CCONJ
ajbmeb-1737	125	3	taylor	taylor	PROPN
ajbmeb-1737	125	4	also	also	ADV
ajbmeb-1737	125	5	emphasized	emphasize	VERB
ajbmeb-1737	125	6	that	that	SCONJ
ajbmeb-1737	125	7	the	the	DET
ajbmeb-1737	125	8	servpref	servpref	NOUN
ajbmeb-1737	125	9	scale	scale	NOUN
ajbmeb-1737	125	10	can	can	AUX
ajbmeb-1737	125	11	reliably	reliably	ADV
ajbmeb-1737	125	12	and	and	CCONJ
ajbmeb-1737	125	13	correctly	correctly	ADV
ajbmeb-1737	125	14	measure	measure	NOUN
ajbmeb-1737	125	15	as	as	ADP
ajbmeb-1737	125	16	a	a	DET
ajbmeb-1737	125	17	performancebased	performancebased	ADJ
ajbmeb-1737	125	18	tool	tool	NOUN
ajbmeb-1737	125	19	,	,	PUNCT
ajbmeb-1737	125	20	and	and	CCONJ
ajbmeb-1737	125	21	the	the	DET
ajbmeb-1737	125	22	servpref	servpref	PROPN
ajbmeb-1737	125	23	scale	scale	NOUN
ajbmeb-1737	125	24	is	be	AUX
ajbmeb-1737	125	25	based	base	VERB
ajbmeb-1737	125	26	on	on	ADP
ajbmeb-1737	125	27	likert	likert	PROPN
ajbmeb-1737	125	28	's	's	PART
ajbmeb-1737	125	29	five	five	NUM
ajbmeb-1737	125	30	-	-	PUNCT
ajbmeb-1737	125	31	point	point	NOUN
ajbmeb-1737	125	32	scale	scale	NOUN
ajbmeb-1737	125	33	(	(	PUNCT
ajbmeb-1737	125	34	for	for	ADP
ajbmeb-1737	125	35	approval	approval	NOUN
ajbmeb-1737	125	36	and	and	CCONJ
ajbmeb-1737	125	37	disagreement	disagreement	NOUN
ajbmeb-1737	125	38	)	)	PUNCT
ajbmeb-1737	125	39	(	(	PUNCT
ajbmeb-1737	125	40	unuvar	unuvar	PROPN
ajbmeb-1737	125	41	&	&	CCONJ
ajbmeb-1737	125	42	kaya	kaya	PROPN
ajbmeb-1737	125	43	,	,	PUNCT
ajbmeb-1737	125	44	2016	2016	NUM
ajbmeb-1737	125	45	:	:	PUNCT
ajbmeb-1737	125	46	355	355	NUM
ajbmeb-1737	125	47	)	)	PUNCT
ajbmeb-1737	125	48	.	.	PUNCT
ajbmeb-1737	126	1	the	the	DET
ajbmeb-1737	126	2	research	research	NOUN
ajbmeb-1737	126	3	will	will	AUX
ajbmeb-1737	126	4	be	be	AUX
ajbmeb-1737	126	5	based	base	VERB
ajbmeb-1737	126	6	on	on	ADP
ajbmeb-1737	126	7	the	the	DET
ajbmeb-1737	126	8	following	follow	VERB
ajbmeb-1737	126	9	dimensions	dimension	NOUN
ajbmeb-1737	126	10	(	(	PUNCT
ajbmeb-1737	126	11	al	al	PROPN
ajbmeb-1737	126	12	-	-	PUNCT
ajbmeb-1737	126	13	najjar	najjar	PROPN
ajbmeb-1737	126	14	and	and	CCONJ
ajbmeb-1737	126	15	jawad	jawad	PROPN
ajbmeb-1737	126	16	,	,	PUNCT
ajbmeb-1737	126	17	2017	2017	NUM
ajbmeb-1737	126	18	:	:	SYM
ajbmeb-1737	126	19	46	46	NUM
ajbmeb-1737	126	20	)	)	PUNCT
ajbmeb-1737	126	21	(	(	PUNCT
ajbmeb-1737	126	22	shpëtim	shpëtim	PROPN
ajbmeb-1737	126	23	çerri	çerri	NOUN
ajbmeb-1737	126	24	,	,	PUNCT
ajbmeb-1737	126	25	2012	2012	NUM
ajbmeb-1737	126	26	:	:	PUNCT
ajbmeb-1737	126	27	665	665	NUM
ajbmeb-1737	126	28	berinyu	berinyu	NOUN
ajbmeb-1737	126	29	,	,	PUNCT
ajbmeb-1737	126	30	2	2	NUM
ajbmeb-1737	126	31	the	the	DET
ajbmeb-1737	126	32	research	research	NOUN
ajbmeb-1737	126	33	will	will	AUX
ajbmeb-1737	126	34	be	be	AUX
ajbmeb-1737	126	35	based	base	VERB
ajbmeb-1737	126	36	on	on	ADP
ajbmeb-1737	126	37	the	the	DET
ajbmeb-1737	126	38	following	follow	VERB
ajbmeb-1737	126	39	dimensions	dimension	NOUN
ajbmeb-1737	126	40	(	(	PUNCT
ajbmeb-1737	126	41	al	al	PROPN
ajbmeb-1737	126	42	-	-	PUNCT
ajbmeb-1737	126	43	najjar	najjar	PROPN
ajbmeb-1737	126	44	and	and	CCONJ
ajbmeb-1737	126	45	jawad	jawad	PROPN
ajbmeb-1737	126	46	,	,	PUNCT
ajbmeb-1737	126	47	2017	2017	NUM
ajbmeb-1737	126	48	:	:	SYM
ajbmeb-1737	126	49	46	46	NUM
ajbmeb-1737	126	50	)	)	PUNCT
ajbmeb-1737	126	51	(	(	PUNCT
ajbmeb-1737	126	52	shpëtim	shpëtim	PROPN
ajbmeb-1737	126	53	çerri	çerri	NOUN
ajbmeb-1737	126	54	,	,	PUNCT
ajbmeb-1737	126	55	2012	2012	NUM
ajbmeb-1737	126	56	:	:	PUNCT
ajbmeb-1737	126	57	665	665	NUM
ajbmeb-1737	126	58	berinyu	berinyu	NOUN
ajbmeb-1737	126	59	,	,	PUNCT
ajbmeb-1737	126	60	2010	2010	NUM
ajbmeb-1737	126	61	:	:	PUNCT
ajbmeb-1737	126	62	32	32	NUM
ajbmeb-1737	126	63	)	)	PUNCT
ajbmeb-1737	126	64	(	(	PUNCT
ajbmeb-1737	126	65	daniel	daniel	PROPN
ajbmeb-1737	126	66	&	&	CCONJ
ajbmeb-1737	126	67	(	(	PUNCT
ajbmeb-1737	126	68	unuvar	unuvar	PROPN
ajbmeb-1737	126	69	&	&	CCONJ
ajbmeb-1737	126	70	kaya	kaya	PROPN
ajbmeb-1737	126	71	,	,	PUNCT
ajbmeb-1737	126	72	2016	2016	NUM
ajbmeb-1737	126	73	:	:	PUNCT
ajbmeb-1737	126	74	356	356	NUM
ajbmeb-1737	126	75	)	)	PUNCT
ajbmeb-1737	126	76	010	010	NUM
ajbmeb-1737	126	77	:	:	PUNCT
ajbmeb-1737	126	78	32	32	NUM
ajbmeb-1737	126	79	)	)	PUNCT
ajbmeb-1737	126	80	(	(	PUNCT
ajbmeb-1737	126	81	daniel	daniel	PROPN
ajbmeb-1737	126	82	&	&	CCONJ
ajbmeb-1737	126	83	(	(	PUNCT
ajbmeb-1737	126	84	unuvar	unuvar	PROPN
ajbmeb-1737	126	85	&	&	CCONJ
ajbmeb-1737	126	86	kaya	kaya	PROPN
ajbmeb-1737	126	87	,	,	PUNCT
ajbmeb-1737	126	88	2016	2016	NUM
ajbmeb-1737	126	89	:	:	PUNCT
ajbmeb-1737	126	90	356	356	NUM
ajbmeb-1737	126	91	:)	:)	NOUN
ajbmeb-1737	126	92	2.3.1	2.3.1	NUM
ajbmeb-1737	126	93	tangibility	tangibility	NOUN
ajbmeb-1737	126	94	:	:	PUNCT
ajbmeb-1737	126	95	it	it	PRON
ajbmeb-1737	126	96	refers	refer	VERB
ajbmeb-1737	126	97	to	to	ADP
ajbmeb-1737	126	98	the	the	DET
ajbmeb-1737	126	99	appearance	appearance	NOUN
ajbmeb-1737	126	100	of	of	ADP
ajbmeb-1737	126	101	physical	physical	ADJ
ajbmeb-1737	126	102	elements	element	NOUN
ajbmeb-1737	126	103	such	such	ADJ
ajbmeb-1737	126	104	as	as	ADP
ajbmeb-1737	126	105	equipment	equipment	NOUN
ajbmeb-1737	126	106	and	and	CCONJ
ajbmeb-1737	126	107	facilities	facility	NOUN
ajbmeb-1737	126	108	,	,	PUNCT
ajbmeb-1737	126	109	and	and	CCONJ
ajbmeb-1737	126	110	the	the	DET
ajbmeb-1737	126	111	appearance	appearance	NOUN
ajbmeb-1737	126	112	of	of	ADP
ajbmeb-1737	126	113	workers	worker	NOUN
ajbmeb-1737	126	114	,	,	PUNCT
ajbmeb-1737	126	115	such	such	ADJ
ajbmeb-1737	126	116	as	as	ADP
ajbmeb-1737	126	117	the	the	DET
ajbmeb-1737	126	118	interior	interior	ADJ
ajbmeb-1737	126	119	and	and	CCONJ
ajbmeb-1737	126	120	exterior	exterior	ADJ
ajbmeb-1737	126	121	design	design	NOUN
ajbmeb-1737	126	122	of	of	ADP
ajbmeb-1737	126	123	the	the	DET
ajbmeb-1737	126	124	organization	organization	NOUN
ajbmeb-1737	126	125	's	's	PART
ajbmeb-1737	126	126	building	building	NOUN
ajbmeb-1737	126	127	.	.	PUNCT
ajbmeb-1737	127	1	2.3.2	2.3.2	NUM
ajbmeb-1737	127	2	reliability	reliability	NOUN
ajbmeb-1737	127	3	:	:	PUNCT
ajbmeb-1737	127	4	it	it	PRON
ajbmeb-1737	127	5	refers	refer	VERB
ajbmeb-1737	127	6	to	to	ADP
ajbmeb-1737	127	7	the	the	DET
ajbmeb-1737	127	8	knowledge	knowledge	NOUN
ajbmeb-1737	127	9	that	that	PRON
ajbmeb-1737	127	10	employees	employee	NOUN
ajbmeb-1737	127	11	possess	possess	VERB
ajbmeb-1737	127	12	and	and	CCONJ
ajbmeb-1737	127	13	the	the	DET
ajbmeb-1737	127	14	respect	respect	NOUN
ajbmeb-1737	127	15	they	they	PRON
ajbmeb-1737	127	16	show	show	VERB
ajbmeb-1737	127	17	to	to	ADP
ajbmeb-1737	127	18	customers	customer	NOUN
ajbmeb-1737	127	19	.	.	PUNCT
ajbmeb-1737	128	1	2.3.3	2.3.3	NUM
ajbmeb-1737	128	2	response	response	NOUN
ajbmeb-1737	128	3	:	:	PUNCT
ajbmeb-1737	128	4	refers	refer	VERB
ajbmeb-1737	128	5	to	to	ADP
ajbmeb-1737	128	6	the	the	DET
ajbmeb-1737	128	7	organization	organization	NOUN
ajbmeb-1737	128	8	’s	’s	PART
ajbmeb-1737	128	9	desire	desire	NOUN
ajbmeb-1737	128	10	to	to	PART
ajbmeb-1737	128	11	provide	provide	VERB
ajbmeb-1737	128	12	assistance	assistance	NOUN
ajbmeb-1737	128	13	from	from	ADP
ajbmeb-1737	128	14	its	its	PRON
ajbmeb-1737	128	15	employees	employee	NOUN
ajbmeb-1737	128	16	to	to	ADP
ajbmeb-1737	128	17	customers	customer	NOUN
ajbmeb-1737	128	18	and	and	CCONJ
ajbmeb-1737	128	19	solve	solve	VERB
ajbmeb-1737	128	20	their	their	PRON
ajbmeb-1737	128	21	problems	problem	NOUN
ajbmeb-1737	128	22	as	as	ADV
ajbmeb-1737	128	23	quickly	quickly	ADV
ajbmeb-1737	128	24	as	as	ADP
ajbmeb-1737	128	25	possible	possible	ADJ
ajbmeb-1737	128	26	(	(	PUNCT
ajbmeb-1737	128	27	real	real	ADJ
ajbmeb-1737	128	28	-	-	PUNCT
ajbmeb-1737	128	29	time	time	NOUN
ajbmeb-1737	128	30	customer	customer	NOUN
ajbmeb-1737	128	31	service	service	NOUN
ajbmeb-1737	128	32	.	.	PUNCT
ajbmeb-1737	129	1	2.3.4	2.3.4	NUM
ajbmeb-1737	129	2	safety	safety	NOUN
ajbmeb-1737	129	3	:	:	PUNCT
ajbmeb-1737	129	4	knowing	know	VERB
ajbmeb-1737	129	5	and	and	CCONJ
ajbmeb-1737	129	6	courtesy	courtesy	NOUN
ajbmeb-1737	129	7	of	of	ADP
ajbmeb-1737	129	8	employees	employee	NOUN
ajbmeb-1737	129	9	and	and	CCONJ
ajbmeb-1737	129	10	their	their	PRON
ajbmeb-1737	129	11	ability	ability	NOUN
ajbmeb-1737	129	12	to	to	PART
ajbmeb-1737	129	13	inspire	inspire	VERB
ajbmeb-1737	129	14	customers	customer	NOUN
ajbmeb-1737	129	15	with	with	ADP
ajbmeb-1737	129	16	confidence	confidence	NOUN
ajbmeb-1737	129	17	,	,	PUNCT
ajbmeb-1737	129	18	hope	hope	NOUN
ajbmeb-1737	129	19	,	,	PUNCT
ajbmeb-1737	129	20	and	and	CCONJ
ajbmeb-1737	129	21	a	a	DET
ajbmeb-1737	129	22	sense	sense	NOUN
ajbmeb-1737	129	23	of	of	ADP
ajbmeb-1737	129	24	safety	safety	NOUN
ajbmeb-1737	129	25	.	.	PUNCT
ajbmeb-1737	130	1	sympathy	sympathy	NOUN
ajbmeb-1737	130	2	:	:	PUNCT
ajbmeb-1737	130	3	it	it	PRON
ajbmeb-1737	130	4	refers	refer	VERB
ajbmeb-1737	130	5	to	to	ADP
ajbmeb-1737	130	6	showing	show	VERB
ajbmeb-1737	130	7	personal	personal	ADJ
ajbmeb-1737	130	8	concern	concern	NOUN
ajbmeb-1737	130	9	and	and	CCONJ
ajbmeb-1737	130	10	care	care	VERB
ajbmeb-1737	130	11	on	on	ADP
ajbmeb-1737	130	12	the	the	DET
ajbmeb-1737	130	13	part	part	NOUN
ajbmeb-1737	130	14	of	of	ADP
ajbmeb-1737	130	15	employees	employee	NOUN
ajbmeb-1737	130	16	for	for	ADP
ajbmeb-1737	130	17	customers	customer	NOUN
ajbmeb-1737	130	18	.	.	PUNCT
ajbmeb-1737	131	1	the	the	DET
ajbmeb-1737	131	2	same	same	ADJ
ajbmeb-1737	131	3	dimensions	dimension	NOUN
ajbmeb-1737	131	4	are	be	AUX
ajbmeb-1737	131	5	used	use	VERB
ajbmeb-1737	131	6	to	to	PART
ajbmeb-1737	131	7	measure	measure	VERB
ajbmeb-1737	131	8	service	service	NOUN
ajbmeb-1737	131	9	quality	quality	NOUN
ajbmeb-1737	131	10	and	and	CCONJ
ajbmeb-1737	131	11	customer	customer	NOUN
ajbmeb-1737	131	12	satisfaction	satisfaction	NOUN
ajbmeb-1737	131	13	,	,	PUNCT
ajbmeb-1737	131	14	assuming	assume	VERB
ajbmeb-1737	131	15	that	that	SCONJ
ajbmeb-1737	131	16	both	both	PRON
ajbmeb-1737	131	17	service	service	NOUN
ajbmeb-1737	131	18	quality	quality	NOUN
ajbmeb-1737	131	19	and	and	CCONJ
ajbmeb-1737	131	20	customer	customer	NOUN
ajbmeb-1737	131	21	satisfaction	satisfaction	NOUN
ajbmeb-1737	131	22	are	be	AUX
ajbmeb-1737	131	23	related	relate	VERB
ajbmeb-1737	131	24	(	(	PUNCT
ajbmeb-1737	131	25	parasuraman	parasuraman	NOUN
ajbmeb-1737	131	26	,	,	PUNCT
ajbmeb-1737	131	27	et	et	PROPN
ajbmeb-1737	131	28	al.1988	al.1988	PROPN
ajbmeb-1737	131	29	)	)	PUNCT
ajbmeb-1737	131	30	,	,	PUNCT
ajbmeb-1737	131	31	(	(	PUNCT
ajbmeb-1737	131	32	negi	negi	PROPN
ajbmeb-1737	131	33	2009	2009	NUM
ajbmeb-1737	131	34	)	)	PUNCT
ajbmeb-1737	131	35	.	.	PUNCT
ajbmeb-1737	132	1	there	there	PRON
ajbmeb-1737	132	2	are	be	VERB
ajbmeb-1737	132	3	those	those	PRON
ajbmeb-1737	132	4	who	who	PRON
ajbmeb-1737	132	5	look	look	VERB
ajbmeb-1737	132	6	at	at	ADP
ajbmeb-1737	132	7	the	the	DET
ajbmeb-1737	132	8	quality	quality	NOUN
ajbmeb-1737	132	9	of	of	ADP
ajbmeb-1737	132	10	service	service	NOUN
ajbmeb-1737	132	11	from	from	ADP
ajbmeb-1737	132	12	two	two	NUM
ajbmeb-1737	132	13	points	point	NOUN
ajbmeb-1737	132	14	of	of	ADP
ajbmeb-1737	132	15	view	view	NOUN
ajbmeb-1737	132	16	,	,	PUNCT
ajbmeb-1737	132	17	one	one	NUM
ajbmeb-1737	132	18	of	of	ADP
ajbmeb-1737	132	19	which	which	PRON
ajbmeb-1737	132	20	is	be	AUX
ajbmeb-1737	132	21	internal	internal	ADJ
ajbmeb-1737	132	22	and	and	CCONJ
ajbmeb-1737	132	23	the	the	DET
ajbmeb-1737	132	24	other	other	ADJ
ajbmeb-1737	132	25	is	be	AUX
ajbmeb-1737	132	26	external	external	ADJ
ajbmeb-1737	132	27	.	.	PUNCT
ajbmeb-1737	133	1	while	while	SCONJ
ajbmeb-1737	133	2	the	the	DET
ajbmeb-1737	133	3	external	external	ADJ
ajbmeb-1737	133	4	view	view	NOUN
ajbmeb-1737	133	5	focuses	focus	VERB
ajbmeb-1737	133	6	on	on	ADP
ajbmeb-1737	133	7	the	the	DET
ajbmeb-1737	133	8	quality	quality	NOUN
ajbmeb-1737	133	9	of	of	ADP
ajbmeb-1737	133	10	service	service	NOUN
ajbmeb-1737	133	11	as	as	SCONJ
ajbmeb-1737	133	12	perceived	perceive	VERB
ajbmeb-1737	133	13	by	by	ADP
ajbmeb-1737	133	14	the	the	DET
ajbmeb-1737	133	15	customer	customer	NOUN
ajbmeb-1737	133	16	,	,	PUNCT
ajbmeb-1737	133	17	the	the	DET
ajbmeb-1737	133	18	internal	internal	ADJ
ajbmeb-1737	133	19	point	point	NOUN
ajbmeb-1737	133	20	of	of	ADP
ajbmeb-1737	133	21	view	view	NOUN
ajbmeb-1737	133	22	focuses	focus	VERB
ajbmeb-1737	133	23	on	on	ADP
ajbmeb-1737	133	24	the	the	DET
ajbmeb-1737	133	25	quality	quality	NOUN
ajbmeb-1737	133	26	of	of	ADP
ajbmeb-1737	133	27	service	service	NOUN
ajbmeb-1737	133	28	as	as	SCONJ
ajbmeb-1737	133	29	the	the	DET
ajbmeb-1737	133	30	management	management	NOUN
ajbmeb-1737	133	31	sees	see	VERB
ajbmeb-1737	133	32	it	it	PRON
ajbmeb-1737	133	33	with	with	ADP
ajbmeb-1737	133	34	standard	standard	ADJ
ajbmeb-1737	133	35	quality	quality	NOUN
ajbmeb-1737	133	36	,	,	PUNCT
ajbmeb-1737	133	37	and	and	CCONJ
ajbmeb-1737	133	38	the	the	DET
ajbmeb-1737	133	39	quality	quality	NOUN
ajbmeb-1737	133	40	of	of	ADP
ajbmeb-1737	133	41	service	service	NOUN
ajbmeb-1737	133	42	depends	depend	VERB
ajbmeb-1737	133	43	largely	largely	ADV
ajbmeb-1737	133	44	on	on	ADP
ajbmeb-1737	133	45	the	the	DET
ajbmeb-1737	133	46	interaction	interaction	NOUN
ajbmeb-1737	133	47	between	between	ADP
ajbmeb-1737	133	48	the	the	DET
ajbmeb-1737	133	49	service	service	NOUN
ajbmeb-1737	133	50	provider	provider	NOUN
ajbmeb-1737	133	51	and	and	CCONJ
ajbmeb-1737	133	52	the	the	DET
ajbmeb-1737	133	53	customer	customer	NOUN
ajbmeb-1737	133	54	.	.	PUNCT
ajbmeb-1737	134	1	or	or	CCONJ
ajbmeb-1737	134	2	what	what	PRON
ajbmeb-1737	134	3	is	be	AUX
ajbmeb-1737	134	4	known	know	VERB
ajbmeb-1737	134	5	as	as	ADP
ajbmeb-1737	134	6	the	the	DET
ajbmeb-1737	134	7	quality	quality	NOUN
ajbmeb-1737	134	8	of	of	ADP
ajbmeb-1737	134	9	service	service	NOUN
ajbmeb-1737	134	10	,	,	PUNCT
ajbmeb-1737	134	11	which	which	PRON
ajbmeb-1737	134	12	depends	depend	VERB
ajbmeb-1737	134	13	not	not	PART
ajbmeb-1737	134	14	only	only	ADV
ajbmeb-1737	134	15	on	on	ADP
ajbmeb-1737	134	16	the	the	DET
ajbmeb-1737	134	17	service	service	NOUN
ajbmeb-1737	134	18	provided	provide	VERB
ajbmeb-1737	134	19	but	but	CCONJ
ajbmeb-1737	134	20	also	also	ADV
ajbmeb-1737	134	21	on	on	ADP
ajbmeb-1737	134	22	the	the	DET
ajbmeb-1737	134	23	method	method	NOUN
ajbmeb-1737	134	24	of	of	ADP
ajbmeb-1737	134	25	providing	provide	VERB
ajbmeb-1737	134	26	it	it	PRON
ajbmeb-1737	134	27	.	.	PUNCT
ajbmeb-1737	135	1	american	american	ADJ
ajbmeb-1737	135	2	journal	journal	PROPN
ajbmeb-1737	135	3	of	of	ADP
ajbmeb-1737	135	4	business	business	NOUN
ajbmeb-1737	135	5	management	management	NOUN
ajbmeb-1737	135	6	,	,	PUNCT
ajbmeb-1737	135	7	economics	economic	NOUN
ajbmeb-1737	135	8	and	and	CCONJ
ajbmeb-1737	135	9	banking	banking	NOUN
ajbmeb-1737	135	10	volume	volume	NOUN
ajbmeb-1737	135	11	20	20	NUM
ajbmeb-1737	135	12	january	january	PROPN
ajbmeb-1737	135	13	,	,	PUNCT
ajbmeb-1737	135	14	2024	2024	NUM
ajbmeb-1737	135	15	p	p	NOUN
ajbmeb-1737	135	16	a	a	DET
ajbmeb-1737	135	17	g	g	NOUN
ajbmeb-1737	135	18	e	e	NOUN
ajbmeb-1737	135	19	|	|	ADV
ajbmeb-1737	135	20	136	136	NUM
ajbmeb-1737	135	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	135	22	table	table	NOUN
ajbmeb-1737	135	23	(	(	PUNCT
ajbmeb-1737	135	24	2	2	NUM
ajbmeb-1737	135	25	)	)	PUNCT
ajbmeb-1737	135	26	the	the	DET
ajbmeb-1737	135	27	five	five	NUM
ajbmeb-1737	135	28	dimensions	dimension	NOUN
ajbmeb-1737	135	29	of	of	ADP
ajbmeb-1737	135	30	service	service	NOUN
ajbmeb-1737	135	31	quality	quality	NOUN
ajbmeb-1737	135	32	dimensions	dimension	NOUN
ajbmeb-1737	135	33	representation	representation	NOUN
ajbmeb-1737	135	34	attractive	attractive	ADJ
ajbmeb-1737	135	35	outward	outward	ADJ
ajbmeb-1737	135	36	appearance	appearance	NOUN
ajbmeb-1737	135	37	.	.	PUNCT
ajbmeb-1737	136	1	interior	interior	ADJ
ajbmeb-1737	136	2	design	design	NOUN
ajbmeb-1737	136	3	of	of	ADP
ajbmeb-1737	136	4	the	the	DET
ajbmeb-1737	136	5	organization	organization	NOUN
ajbmeb-1737	136	6	.	.	PUNCT
ajbmeb-1737	137	1	the	the	DET
ajbmeb-1737	137	2	modernity	modernity	NOUN
ajbmeb-1737	137	3	of	of	ADP
ajbmeb-1737	137	4	devices	device	NOUN
ajbmeb-1737	137	5	and	and	CCONJ
ajbmeb-1737	137	6	equipment	equipment	NOUN
ajbmeb-1737	137	7	used	use	VERB
ajbmeb-1737	137	8	to	to	PART
ajbmeb-1737	137	9	perform	perform	VERB
ajbmeb-1737	137	10	the	the	DET
ajbmeb-1737	137	11	service	service	NOUN
ajbmeb-1737	137	12	.	.	PUNCT
ajbmeb-1737	138	1	appropriate	appropriate	ADJ
ajbmeb-1737	138	2	appearance	appearance	NOUN
ajbmeb-1737	138	3	of	of	ADP
ajbmeb-1737	138	4	service	service	NOUN
ajbmeb-1737	138	5	providers	provider	NOUN
ajbmeb-1737	138	6	.	.	PUNCT
ajbmeb-1737	139	1	tangible	tangible	ADJ
ajbmeb-1737	139	2	aspects	aspect	NOUN
ajbmeb-1737	139	3	fulfillment	fulfillment	NOUN
ajbmeb-1737	139	4	of	of	ADP
ajbmeb-1737	139	5	service	service	NOUN
ajbmeb-1737	139	6	delivery	delivery	NOUN
ajbmeb-1737	139	7	on	on	ADP
ajbmeb-1737	139	8	specified	specified	ADJ
ajbmeb-1737	139	9	dates	date	NOUN
ajbmeb-1737	139	10	.	.	PUNCT
ajbmeb-1737	140	1	providing	provide	VERB
ajbmeb-1737	140	2	the	the	DET
ajbmeb-1737	140	3	service	service	NOUN
ajbmeb-1737	140	4	correctly	correctly	ADV
ajbmeb-1737	140	5	(	(	PUNCT
ajbmeb-1737	140	6	no	no	DET
ajbmeb-1737	140	7	mistakes	mistake	NOUN
ajbmeb-1737	140	8	occurred	occur	VERB
ajbmeb-1737	140	9	)	)	PUNCT
ajbmeb-1737	140	10	.	.	PUNCT
ajbmeb-1737	141	1	accurate	accurate	ADJ
ajbmeb-1737	141	2	and	and	CCONJ
ajbmeb-1737	141	3	correct	correct	ADJ
ajbmeb-1737	141	4	information	information	NOUN
ajbmeb-1737	141	5	.	.	PUNCT
ajbmeb-1737	142	1	reliability	reliability	NOUN
ajbmeb-1737	142	2	speed	speed	NOUN
ajbmeb-1737	142	3	in	in	ADP
ajbmeb-1737	142	4	providing	provide	VERB
ajbmeb-1737	142	5	the	the	DET
ajbmeb-1737	142	6	required	required	ADJ
ajbmeb-1737	142	7	service	service	NOUN
ajbmeb-1737	142	8	.	.	PUNCT
ajbmeb-1737	143	1	immediate	immediate	ADJ
ajbmeb-1737	143	2	response	response	NOUN
ajbmeb-1737	143	3	to	to	ADP
ajbmeb-1737	143	4	the	the	DET
ajbmeb-1737	143	5	needs	need	NOUN
ajbmeb-1737	143	6	of	of	ADP
ajbmeb-1737	143	7	customers	customer	NOUN
ajbmeb-1737	143	8	.	.	PUNCT
ajbmeb-1737	144	1	immediate	immediate	ADJ
ajbmeb-1737	144	2	response	response	NOUN
ajbmeb-1737	144	3	to	to	ADP
ajbmeb-1737	144	4	inquiries	inquiry	NOUN
ajbmeb-1737	144	5	and	and	CCONJ
ajbmeb-1737	144	6	complaints	complaint	NOUN
ajbmeb-1737	144	7	response	response	NOUN
ajbmeb-1737	144	8	feeling	feel	VERB
ajbmeb-1737	144	9	safe	safe	ADJ
ajbmeb-1737	144	10	in	in	ADP
ajbmeb-1737	144	11	dealing	deal	VERB
ajbmeb-1737	144	12	.	.	PUNCT
ajbmeb-1737	145	1	confidence	confidence	NOUN
ajbmeb-1737	145	2	in	in	ADP
ajbmeb-1737	145	3	service	service	NOUN
ajbmeb-1737	145	4	providers	provider	NOUN
ajbmeb-1737	145	5	.	.	PUNCT
ajbmeb-1737	146	1	security	security	NOUN
ajbmeb-1737	146	2	service	service	NOUN
ajbmeb-1737	146	3	providers	provider	NOUN
ajbmeb-1737	146	4	demonstrate	demonstrate	VERB
ajbmeb-1737	146	5	good	good	ADJ
ajbmeb-1737	146	6	manners	manner	NOUN
ajbmeb-1737	146	7	and	and	CCONJ
ajbmeb-1737	146	8	manners	manner	NOUN
ajbmeb-1737	146	9	.	.	PUNCT
ajbmeb-1737	147	1	understand	understand	VERB
ajbmeb-1737	147	2	and	and	CCONJ
ajbmeb-1737	147	3	know	know	VERB
ajbmeb-1737	147	4	the	the	DET
ajbmeb-1737	147	5	needs	need	NOUN
ajbmeb-1737	147	6	of	of	ADP
ajbmeb-1737	147	7	your	your	PRON
ajbmeb-1737	147	8	customers	customer	NOUN
ajbmeb-1737	147	9	.	.	PUNCT
ajbmeb-1737	148	1	adequate	adequate	ADJ
ajbmeb-1737	148	2	working	work	VERB
ajbmeb-1737	148	3	hours	hour	NOUN
ajbmeb-1737	148	4	.	.	PUNCT
ajbmeb-1737	149	1	putting	put	VERB
ajbmeb-1737	149	2	the	the	DET
ajbmeb-1737	149	3	customer	customer	NOUN
ajbmeb-1737	149	4	’s	’s	PART
ajbmeb-1737	149	5	interest	interest	NOUN
ajbmeb-1737	149	6	at	at	ADP
ajbmeb-1737	149	7	the	the	DET
ajbmeb-1737	149	8	forefront	forefront	NOUN
ajbmeb-1737	149	9	of	of	ADP
ajbmeb-1737	149	10	higher	high	ADJ
ajbmeb-1737	149	11	management	management	NOUN
ajbmeb-1737	149	12	concerns	concern	NOUN
ajbmeb-1737	149	13	.	.	PUNCT
ajbmeb-1737	150	1	appreciating	appreciate	VERB
ajbmeb-1737	150	2	and	and	CCONJ
ajbmeb-1737	150	3	sympathizing	sympathize	VERB
ajbmeb-1737	150	4	with	with	ADP
ajbmeb-1737	150	5	the	the	DET
ajbmeb-1737	150	6	customer	customer	NOUN
ajbmeb-1737	150	7	's	's	PART
ajbmeb-1737	150	8	circumstances	circumstance	NOUN
ajbmeb-1737	150	9	.	.	PUNCT
ajbmeb-1737	151	1	kindness	kindness	NOUN
ajbmeb-1737	151	2	in	in	ADP
ajbmeb-1737	151	3	dealing	deal	VERB
ajbmeb-1737	151	4	with	with	ADP
ajbmeb-1737	151	5	customers	customer	NOUN
ajbmeb-1737	151	6	.	.	PUNCT
ajbmeb-1737	152	1	sympathy	sympathy	PROPN
ajbmeb-1737	152	2	source	source	NOUN
ajbmeb-1737	152	3	:	:	PUNCT
ajbmeb-1737	152	4	raqqad	raqqad	NOUN
ajbmeb-1737	152	5	,	,	PUNCT
ajbmeb-1737	152	6	sabiha	sabiha	NOUN
ajbmeb-1737	152	7	,	,	PUNCT
ajbmeb-1737	152	8	(	(	PUNCT
ajbmeb-1737	152	9	2008	2008	NUM
ajbmeb-1737	152	10	)	)	PUNCT
ajbmeb-1737	152	11	,	,	PUNCT
ajbmeb-1737	152	12	assesses	assess	VERB
ajbmeb-1737	152	13	the	the	DET
ajbmeb-1737	152	14	quality	quality	NOUN
ajbmeb-1737	152	15	of	of	ADP
ajbmeb-1737	152	16	service	service	NOUN
ajbmeb-1737	152	17	from	from	ADP
ajbmeb-1737	152	18	the	the	DET
ajbmeb-1737	152	19	customer	customer	NOUN
ajbmeb-1737	152	20	’s	’s	PART
ajbmeb-1737	152	21	point	point	NOUN
ajbmeb-1737	152	22	of	of	ADP
ajbmeb-1737	152	23	view	view	NOUN
ajbmeb-1737	152	24	,	,	PUNCT
ajbmeb-1737	152	25	a	a	DET
ajbmeb-1737	152	26	case	case	NOUN
ajbmeb-1737	152	27	study	study	NOUN
ajbmeb-1737	152	28	of	of	ADP
ajbmeb-1737	152	29	the	the	DET
ajbmeb-1737	152	30	post	post	NOUN
ajbmeb-1737	152	31	and	and	CCONJ
ajbmeb-1737	152	32	transportation	transportation	NOUN
ajbmeb-1737	152	33	establishment	establishment	NOUN
ajbmeb-1737	152	34	,	,	PUNCT
ajbmeb-1737	152	35	a	a	DET
ajbmeb-1737	152	36	master	master	NOUN
ajbmeb-1737	152	37	’s	’s	PART
ajbmeb-1737	152	38	thesis	thesis	NOUN
ajbmeb-1737	152	39	,	,	PUNCT
ajbmeb-1737	152	40	haji	haji	PROPN
ajbmeb-1737	152	41	lakhdar	lakhdar	PROPN
ajbmeb-1737	152	42	university	university	PROPN
ajbmeb-1737	152	43	batna	batna	PROPN
ajbmeb-1737	152	44	algeria	algeria	PROPN
ajbmeb-1737	152	45	,	,	PUNCT
ajbmeb-1737	152	46	p.	p.	NOUN
ajbmeb-1737	152	47	46	46	NUM
ajbmeb-1737	152	48	.	.	PUNCT
ajbmeb-1737	153	1	2.4	2.4	NUM
ajbmeb-1737	153	2	:	:	PUNCT
ajbmeb-1737	153	3	quality	quality	NOUN
ajbmeb-1737	153	4	of	of	ADP
ajbmeb-1737	153	5	educational	educational	ADJ
ajbmeb-1737	153	6	service	service	NOUN
ajbmeb-1737	153	7	the	the	DET
ajbmeb-1737	153	8	concept	concept	NOUN
ajbmeb-1737	153	9	of	of	ADP
ajbmeb-1737	153	10	quality	quality	NOUN
ajbmeb-1737	153	11	in	in	ADP
ajbmeb-1737	153	12	education	education	NOUN
ajbmeb-1737	153	13	has	have	VERB
ajbmeb-1737	153	14	two	two	NUM
ajbmeb-1737	153	15	interrelated	interrelated	ADJ
ajbmeb-1737	153	16	meanings	meaning	NOUN
ajbmeb-1737	153	17	,	,	PUNCT
ajbmeb-1737	153	18	one	one	NUM
ajbmeb-1737	153	19	of	of	ADP
ajbmeb-1737	153	20	which	which	PRON
ajbmeb-1737	153	21	is	be	AUX
ajbmeb-1737	153	22	realistic	realistic	ADJ
ajbmeb-1737	153	23	and	and	CCONJ
ajbmeb-1737	153	24	the	the	DET
ajbmeb-1737	153	25	other	other	ADJ
ajbmeb-1737	153	26	is	be	AUX
ajbmeb-1737	153	27	sensory	sensory	ADJ
ajbmeb-1737	153	28	,	,	PUNCT
ajbmeb-1737	153	29	and	and	CCONJ
ajbmeb-1737	153	30	quality	quality	NOUN
ajbmeb-1737	153	31	in	in	ADP
ajbmeb-1737	153	32	its	its	PRON
ajbmeb-1737	153	33	realistic	realistic	ADJ
ajbmeb-1737	153	34	sense	sense	NOUN
ajbmeb-1737	153	35	means	mean	VERB
ajbmeb-1737	153	36	the	the	DET
ajbmeb-1737	153	37	commitment	commitment	NOUN
ajbmeb-1737	153	38	of	of	ADP
ajbmeb-1737	153	39	the	the	DET
ajbmeb-1737	153	40	educational	educational	ADJ
ajbmeb-1737	153	41	body	body	NOUN
ajbmeb-1737	153	42	to	to	PART
ajbmeb-1737	153	43	achieve	achieve	VERB
ajbmeb-1737	153	44	accurate	accurate	ADJ
ajbmeb-1737	153	45	and	and	CCONJ
ajbmeb-1737	153	46	recognized	recognize	VERB
ajbmeb-1737	153	47	indicators	indicator	NOUN
ajbmeb-1737	153	48	and	and	CCONJ
ajbmeb-1737	153	49	standards	standard	NOUN
ajbmeb-1737	153	50	such	such	ADJ
ajbmeb-1737	153	51	as	as	ADP
ajbmeb-1737	153	52	promotion	promotion	NOUN
ajbmeb-1737	153	53	rates	rate	NOUN
ajbmeb-1737	153	54	,	,	PUNCT
ajbmeb-1737	153	55	quantitative	quantitative	ADJ
ajbmeb-1737	153	56	internal	internal	ADJ
ajbmeb-1737	153	57	efficiency	efficiency	NOUN
ajbmeb-1737	153	58	rates	rate	NOUN
ajbmeb-1737	153	59	and	and	CCONJ
ajbmeb-1737	153	60	education	education	NOUN
ajbmeb-1737	153	61	cost	cost	NOUN
ajbmeb-1737	153	62	rates	rate	NOUN
ajbmeb-1737	153	63	.	.	PUNCT
ajbmeb-1737	154	1	2016	2016	NUM
ajbmeb-1737	154	2	:	:	PUNCT
ajbmeb-1737	154	3	5	5	X
ajbmeb-1737	154	4	)	)	PUNCT
ajbmeb-1737	154	5	the	the	DET
ajbmeb-1737	154	6	quality	quality	NOUN
ajbmeb-1737	154	7	of	of	ADP
ajbmeb-1737	154	8	university	university	NOUN
ajbmeb-1737	154	9	service	service	NOUN
ajbmeb-1737	154	10	has	have	AUX
ajbmeb-1737	154	11	also	also	ADV
ajbmeb-1737	154	12	been	be	AUX
ajbmeb-1737	154	13	defined	define	VERB
ajbmeb-1737	154	14	as	as	ADP
ajbmeb-1737	154	15	documenting	document	VERB
ajbmeb-1737	154	16	programs	program	NOUN
ajbmeb-1737	154	17	and	and	CCONJ
ajbmeb-1737	154	18	procedures	procedure	NOUN
ajbmeb-1737	154	19	and	and	CCONJ
ajbmeb-1737	154	20	implementing	implement	VERB
ajbmeb-1737	154	21	regulations	regulation	NOUN
ajbmeb-1737	154	22	,	,	PUNCT
ajbmeb-1737	154	23	regulations	regulation	NOUN
ajbmeb-1737	154	24	and	and	CCONJ
ajbmeb-1737	154	25	directives	directive	NOUN
ajbmeb-1737	154	26	aimed	aim	VERB
ajbmeb-1737	154	27	at	at	ADP
ajbmeb-1737	154	28	achieving	achieve	VERB
ajbmeb-1737	154	29	a	a	DET
ajbmeb-1737	154	30	qualitative	qualitative	ADJ
ajbmeb-1737	154	31	leap	leap	NOUN
ajbmeb-1737	154	32	in	in	ADP
ajbmeb-1737	154	33	the	the	DET
ajbmeb-1737	154	34	education	education	NOUN
ajbmeb-1737	154	35	process	process	NOUN
ajbmeb-1737	154	36	and	and	CCONJ
ajbmeb-1737	154	37	upgrading	upgrade	VERB
ajbmeb-1737	154	38	students	student	NOUN
ajbmeb-1737	154	39	’	'	PUNCT
ajbmeb-1737	154	40	level	level	NOUN
ajbmeb-1737	154	41	in	in	ADP
ajbmeb-1737	154	42	all	all	DET
ajbmeb-1737	154	43	mental	mental	ADJ
ajbmeb-1737	154	44	,	,	PUNCT
ajbmeb-1737	154	45	physical	physical	ADJ
ajbmeb-1737	154	46	,	,	PUNCT
ajbmeb-1737	154	47	psychological	psychological	ADJ
ajbmeb-1737	154	48	,	,	PUNCT
ajbmeb-1737	154	49	social	social	ADJ
ajbmeb-1737	154	50	and	and	CCONJ
ajbmeb-1737	154	51	cultural	cultural	ADJ
ajbmeb-1737	154	52	aspects	aspect	NOUN
ajbmeb-1737	154	53	(	(	PUNCT
ajbmeb-1737	154	54	abdel	abdel	PROPN
ajbmeb-1737	154	55	wahab	wahab	PROPN
ajbmeb-1737	154	56	and	and	CCONJ
ajbmeb-1737	154	57	nazem	nazem	NOUN
ajbmeb-1737	154	58	,	,	PUNCT
ajbmeb-1737	154	59	2017	2017	NUM
ajbmeb-1737	154	60	:	:	SYM
ajbmeb-1737	154	61	284	284	NUM
ajbmeb-1737	154	62	)	)	PUNCT
ajbmeb-1737	154	63	the	the	DET
ajbmeb-1737	154	64	culture	culture	NOUN
ajbmeb-1737	154	65	of	of	ADP
ajbmeb-1737	154	66	quality	quality	NOUN
ajbmeb-1737	154	67	and	and	CCONJ
ajbmeb-1737	154	68	its	its	PRON
ajbmeb-1737	154	69	programs	program	NOUN
ajbmeb-1737	154	70	lead	lead	VERB
ajbmeb-1737	154	71	to	to	ADP
ajbmeb-1737	154	72	the	the	DET
ajbmeb-1737	154	73	participation	participation	NOUN
ajbmeb-1737	154	74	of	of	ADP
ajbmeb-1737	154	75	every	every	DET
ajbmeb-1737	154	76	individual	individual	NOUN
ajbmeb-1737	154	77	,	,	PUNCT
ajbmeb-1737	154	78	administration	administration	NOUN
ajbmeb-1737	154	79	,	,	PUNCT
ajbmeb-1737	154	80	scientific	scientific	ADJ
ajbmeb-1737	154	81	unit	unit	NOUN
ajbmeb-1737	154	82	,	,	PUNCT
ajbmeb-1737	154	83	student	student	NOUN
ajbmeb-1737	154	84	and	and	CCONJ
ajbmeb-1737	154	85	faculty	faculty	NOUN
ajbmeb-1737	154	86	member	member	NOUN
ajbmeb-1737	154	87	to	to	PART
ajbmeb-1737	154	88	become	become	VERB
ajbmeb-1737	154	89	part	part	NOUN
ajbmeb-1737	154	90	of	of	ADP
ajbmeb-1737	154	91	this	this	DET
ajbmeb-1737	154	92	program	program	NOUN
ajbmeb-1737	154	93	,	,	PUNCT
ajbmeb-1737	154	94	and	and	CCONJ
ajbmeb-1737	154	95	therefore	therefore	ADV
ajbmeb-1737	154	96	quality	quality	NOUN
ajbmeb-1737	154	97	is	be	AUX
ajbmeb-1737	154	98	the	the	DET
ajbmeb-1737	154	99	driving	drive	VERB
ajbmeb-1737	154	100	force	force	NOUN
ajbmeb-1737	154	101	required	require	VERB
ajbmeb-1737	154	102	to	to	PART
ajbmeb-1737	154	103	effectively	effectively	ADV
ajbmeb-1737	154	104	push	push	VERB
ajbmeb-1737	154	105	the	the	DET
ajbmeb-1737	154	106	university	university	NOUN
ajbmeb-1737	154	107	education	education	NOUN
ajbmeb-1737	154	108	system	system	NOUN
ajbmeb-1737	154	109	to	to	PART
ajbmeb-1737	154	110	achieve	achieve	VERB
ajbmeb-1737	154	111	its	its	PRON
ajbmeb-1737	154	112	goals	goal	NOUN
ajbmeb-1737	154	113	and	and	CCONJ
ajbmeb-1737	154	114	mission	mission	NOUN
ajbmeb-1737	154	115	towards	towards	ADP
ajbmeb-1737	154	116	society	society	NOUN
ajbmeb-1737	154	117	and	and	CCONJ
ajbmeb-1737	154	118	the	the	DET
ajbmeb-1737	154	119	many	many	ADJ
ajbmeb-1737	154	120	parties	party	NOUN
ajbmeb-1737	154	121	interested	interested	ADJ
ajbmeb-1737	154	122	in	in	ADP
ajbmeb-1737	154	123	university	university	NOUN
ajbmeb-1737	154	124	education	education	NOUN
ajbmeb-1737	154	125	(	(	PUNCT
ajbmeb-1737	154	126	jones	jones	PROPN
ajbmeb-1737	154	127	,	,	PUNCT
ajbmeb-1737	154	128	2003	2003	NUM
ajbmeb-1737	154	129	:	:	PUNCT
ajbmeb-1737	154	130	224	224	NUM
ajbmeb-1737	154	131	)	)	PUNCT
ajbmeb-1737	154	132	.	.	PUNCT
ajbmeb-1737	155	1	2.5	2.5	NUM
ajbmeb-1737	155	2	the	the	DET
ajbmeb-1737	155	3	importance	importance	NOUN
ajbmeb-1737	155	4	of	of	ADP
ajbmeb-1737	155	5	university	university	NOUN
ajbmeb-1737	155	6	service	service	NOUN
ajbmeb-1737	155	7	quality	quality	NOUN
ajbmeb-1737	155	8	1the	1the	ADJ
ajbmeb-1737	155	9	importance	importance	NOUN
ajbmeb-1737	155	10	of	of	ADP
ajbmeb-1737	155	11	quality	quality	NOUN
ajbmeb-1737	155	12	of	of	ADP
ajbmeb-1737	155	13	university	university	NOUN
ajbmeb-1737	155	14	service	service	NOUN
ajbmeb-1737	155	15	can	can	AUX
ajbmeb-1737	155	16	be	be	AUX
ajbmeb-1737	155	17	summarized	summarize	VERB
ajbmeb-1737	155	18	as	as	SCONJ
ajbmeb-1737	155	19	follows	follow	VERB
ajbmeb-1737	155	20	(	(	PUNCT
ajbmeb-1737	155	21	abdel	abdel	PROPN
ajbmeb-1737	155	22	-	-	PUNCT
ajbmeb-1737	155	23	wahab	wahab	PROPN
ajbmeb-1737	155	24	and	and	CCONJ
ajbmeb-1737	155	25	nazem	nazem	NOUN
ajbmeb-1737	155	26	,	,	PUNCT
ajbmeb-1737	155	27	2017	2017	NUM
ajbmeb-1737	155	28	:	:	SYM
ajbmeb-1737	155	29	285	285	NUM
ajbmeb-1737	155	30	(:	(:	NOUN
ajbmeb-1737	155	31	2quality	2quality	NUM
ajbmeb-1737	155	32	focuses	focus	VERB
ajbmeb-1737	155	33	on	on	ADP
ajbmeb-1737	155	34	the	the	DET
ajbmeb-1737	155	35	importance	importance	NOUN
ajbmeb-1737	155	36	of	of	ADP
ajbmeb-1737	155	37	services	service	NOUN
ajbmeb-1737	155	38	for	for	ADP
ajbmeb-1737	155	39	all	all	DET
ajbmeb-1737	155	40	members	member	NOUN
ajbmeb-1737	155	41	of	of	ADP
ajbmeb-1737	155	42	society	society	NOUN
ajbmeb-1737	155	43	through	through	ADP
ajbmeb-1737	155	44	the	the	DET
ajbmeb-1737	155	45	optimal	optimal	ADJ
ajbmeb-1737	155	46	investment	investment	NOUN
ajbmeb-1737	155	47	of	of	ADP
ajbmeb-1737	155	48	human	human	ADJ
ajbmeb-1737	155	49	and	and	CCONJ
ajbmeb-1737	155	50	non	non	ADJ
ajbmeb-1737	155	51	-	-	ADJ
ajbmeb-1737	155	52	human	human	ADJ
ajbmeb-1737	155	53	resources	resource	NOUN
ajbmeb-1737	155	54	,	,	PUNCT
ajbmeb-1737	155	55	and	and	CCONJ
ajbmeb-1737	155	56	this	this	PRON
ajbmeb-1737	155	57	constitutes	constitute	VERB
ajbmeb-1737	155	58	a	a	DET
ajbmeb-1737	155	59	major	major	ADJ
ajbmeb-1737	155	60	goal	goal	NOUN
ajbmeb-1737	155	61	of	of	ADP
ajbmeb-1737	155	62	the	the	DET
ajbmeb-1737	155	63	(	(	PUNCT
ajbmeb-1737	155	64	university	university	NOUN
ajbmeb-1737	155	65	)	)	PUNCT
ajbmeb-1737	155	66	service	service	NOUN
ajbmeb-1737	155	67	organization	organization	NOUN
ajbmeb-1737	155	68	that	that	PRON
ajbmeb-1737	155	69	focuses	focus	VERB
ajbmeb-1737	155	70	on	on	ADP
ajbmeb-1737	155	71	the	the	DET
ajbmeb-1737	155	72	best	good	ADJ
ajbmeb-1737	155	73	and	and	CCONJ
ajbmeb-1737	155	74	not	not	PART
ajbmeb-1737	155	75	the	the	DET
ajbmeb-1737	155	76	most	most	ADV
ajbmeb-1737	155	77	expensive	expensive	ADJ
ajbmeb-1737	155	78	.	.	PUNCT
ajbmeb-1737	156	1	3quality	3quality	NUM
ajbmeb-1737	156	2	emphasizes	emphasize	VERB
ajbmeb-1737	156	3	the	the	DET
ajbmeb-1737	156	4	role	role	NOUN
ajbmeb-1737	156	5	of	of	ADP
ajbmeb-1737	156	6	society	society	NOUN
ajbmeb-1737	156	7	in	in	ADP
ajbmeb-1737	156	8	promoting	promote	VERB
ajbmeb-1737	156	9	and	and	CCONJ
ajbmeb-1737	156	10	developing	develop	VERB
ajbmeb-1737	156	11	the	the	DET
ajbmeb-1737	156	12	services	service	NOUN
ajbmeb-1737	156	13	provided	provide	VERB
ajbmeb-1737	156	14	by	by	ADP
ajbmeb-1737	156	15	focusing	focus	VERB
ajbmeb-1737	156	16	on	on	ADP
ajbmeb-1737	156	17	the	the	DET
ajbmeb-1737	156	18	required	require	VERB
ajbmeb-1737	156	19	interaction	interaction	NOUN
ajbmeb-1737	156	20	between	between	ADP
ajbmeb-1737	156	21	the	the	DET
ajbmeb-1737	156	22	conviction	conviction	NOUN
ajbmeb-1737	156	23	of	of	ADP
ajbmeb-1737	156	24	service	service	NOUN
ajbmeb-1737	156	25	providers	provider	NOUN
ajbmeb-1737	156	26	(	(	PUNCT
ajbmeb-1737	156	27	the	the	DET
ajbmeb-1737	156	28	university	university	NOUN
ajbmeb-1737	156	29	)	)	PUNCT
ajbmeb-1737	156	30	american	american	PROPN
ajbmeb-1737	156	31	journal	journal	PROPN
ajbmeb-1737	156	32	of	of	ADP
ajbmeb-1737	156	33	business	business	NOUN
ajbmeb-1737	156	34	management	management	NOUN
ajbmeb-1737	156	35	,	,	PUNCT
ajbmeb-1737	156	36	economics	economic	NOUN
ajbmeb-1737	156	37	and	and	CCONJ
ajbmeb-1737	156	38	banking	banking	NOUN
ajbmeb-1737	156	39	volume	volume	NOUN
ajbmeb-1737	156	40	20	20	NUM
ajbmeb-1737	156	41	january	january	PROPN
ajbmeb-1737	156	42	,	,	PUNCT
ajbmeb-1737	156	43	2024	2024	NUM
ajbmeb-1737	156	44	p	p	NOUN
ajbmeb-1737	156	45	a	a	DET
ajbmeb-1737	156	46	g	g	NOUN
ajbmeb-1737	156	47	e	e	NOUN
ajbmeb-1737	156	48	|	|	NOUN
ajbmeb-1737	156	49	137	137	NUM
ajbmeb-1737	156	50	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	156	51	and	and	CCONJ
ajbmeb-1737	156	52	the	the	DET
ajbmeb-1737	156	53	conviction	conviction	NOUN
ajbmeb-1737	156	54	of	of	ADP
ajbmeb-1737	156	55	the	the	DET
ajbmeb-1737	156	56	beneficiaries	beneficiary	NOUN
ajbmeb-1737	156	57	(	(	PUNCT
ajbmeb-1737	156	58	students	student	NOUN
ajbmeb-1737	156	59	)	)	PUNCT
ajbmeb-1737	156	60	,	,	PUNCT
ajbmeb-1737	156	61	given	give	VERB
ajbmeb-1737	156	62	that	that	SCONJ
ajbmeb-1737	156	63	the	the	DET
ajbmeb-1737	156	64	work	work	NOUN
ajbmeb-1737	156	65	team	team	NOUN
ajbmeb-1737	156	66	is	be	AUX
ajbmeb-1737	156	67	not	not	PART
ajbmeb-1737	156	68	only	only	ADV
ajbmeb-1737	156	69	service	service	NOUN
ajbmeb-1737	156	70	providers	provider	NOUN
ajbmeb-1737	156	71	,	,	PUNCT
ajbmeb-1737	156	72	but	but	CCONJ
ajbmeb-1737	156	73	also	also	ADV
ajbmeb-1737	156	74	includes	include	VERB
ajbmeb-1737	156	75	the	the	DET
ajbmeb-1737	156	76	beneficiaries	beneficiary	NOUN
ajbmeb-1737	156	77	,	,	PUNCT
ajbmeb-1737	156	78	and	and	CCONJ
ajbmeb-1737	156	79	thus	thus	ADV
ajbmeb-1737	156	80	community	community	NOUN
ajbmeb-1737	156	81	participation	participation	NOUN
ajbmeb-1737	156	82	takes	take	VERB
ajbmeb-1737	156	83	place	place	NOUN
ajbmeb-1737	156	84	.	.	PUNCT
ajbmeb-1737	157	1	4that	4that	DET
ajbmeb-1737	157	2	quality	quality	NOUN
ajbmeb-1737	157	3	is	be	AUX
ajbmeb-1737	157	4	an	an	DET
ajbmeb-1737	157	5	essential	essential	ADJ
ajbmeb-1737	157	6	part	part	NOUN
ajbmeb-1737	157	7	of	of	ADP
ajbmeb-1737	157	8	student	student	NOUN
ajbmeb-1737	157	9	satisfaction	satisfaction	NOUN
ajbmeb-1737	157	10	,	,	PUNCT
ajbmeb-1737	157	11	as	as	SCONJ
ajbmeb-1737	157	12	quality	quality	NOUN
ajbmeb-1737	157	13	leads	lead	VERB
ajbmeb-1737	157	14	to	to	ADP
ajbmeb-1737	157	15	higher	high	ADJ
ajbmeb-1737	157	16	student	student	NOUN
ajbmeb-1737	157	17	satisfaction	satisfaction	NOUN
ajbmeb-1737	157	18	,	,	PUNCT
ajbmeb-1737	157	19	and	and	CCONJ
ajbmeb-1737	157	20	successive	successive	ADJ
ajbmeb-1737	157	21	student	student	NOUN
ajbmeb-1737	157	22	satisfaction	satisfaction	NOUN
ajbmeb-1737	157	23	leads	lead	VERB
ajbmeb-1737	157	24	to	to	ADP
ajbmeb-1737	157	25	loyalty	loyalty	NOUN
ajbmeb-1737	157	26	to	to	ADP
ajbmeb-1737	157	27	the	the	DET
ajbmeb-1737	157	28	university	university	NOUN
ajbmeb-1737	157	29	.	.	PUNCT
ajbmeb-1737	158	1	5the	5the	PRON
ajbmeb-1737	158	2	universities	university	NOUN
ajbmeb-1737	158	3	that	that	PRON
ajbmeb-1737	158	4	provide	provide	VERB
ajbmeb-1737	158	5	good	good	ADJ
ajbmeb-1737	158	6	educational	educational	ADJ
ajbmeb-1737	158	7	services	service	NOUN
ajbmeb-1737	158	8	are	be	AUX
ajbmeb-1737	158	9	profitable	profitable	ADJ
ajbmeb-1737	158	10	universities	university	NOUN
ajbmeb-1737	158	11	.	.	PUNCT
ajbmeb-1737	159	1	6quality	6quality	NUM
ajbmeb-1737	159	2	helps	help	VERB
ajbmeb-1737	159	3	in	in	ADP
ajbmeb-1737	159	4	anticipating	anticipate	VERB
ajbmeb-1737	159	5	the	the	DET
ajbmeb-1737	159	6	needs	need	NOUN
ajbmeb-1737	159	7	and	and	CCONJ
ajbmeb-1737	159	8	desires	desire	NOUN
ajbmeb-1737	159	9	of	of	ADP
ajbmeb-1737	159	10	students	student	NOUN
ajbmeb-1737	159	11	in	in	ADP
ajbmeb-1737	159	12	the	the	DET
ajbmeb-1737	159	13	future	future	NOUN
ajbmeb-1737	159	14	.	.	PUNCT
ajbmeb-1737	160	1	chapter	chapter	NOUN
ajbmeb-1737	160	2	three	three	NUM
ajbmeb-1737	160	3	:	:	PUNCT
ajbmeb-1737	160	4	the	the	DET
ajbmeb-1737	160	5	practical	practical	ADJ
ajbmeb-1737	160	6	side	side	NOUN
ajbmeb-1737	160	7	.	.	PUNCT
ajbmeb-1737	160	8	3.1	3.1	NUM
ajbmeb-1737	161	1	the	the	DET
ajbmeb-1737	161	2	application	application	NOUN
ajbmeb-1737	161	3	side	side	NOUN
ajbmeb-1737	161	4	:	:	PUNCT
ajbmeb-1737	161	5	a	a	DET
ajbmeb-1737	161	6	measure	measure	NOUN
ajbmeb-1737	161	7	of	of	ADP
ajbmeb-1737	161	8	the	the	DET
ajbmeb-1737	161	9	service	service	NOUN
ajbmeb-1737	161	10	quality	quality	NOUN
ajbmeb-1737	161	11	variable	variable	NOUN
ajbmeb-1737	161	12	and	and	CCONJ
ajbmeb-1737	161	13	its	its	PRON
ajbmeb-1737	161	14	dimensions	dimension	NOUN
ajbmeb-1737	161	15	(	(	PUNCT
ajbmeb-1737	161	16	tangibility	tangibility	NOUN
ajbmeb-1737	161	17	,	,	PUNCT
ajbmeb-1737	161	18	reliability	reliability	NOUN
ajbmeb-1737	161	19	,	,	PUNCT
ajbmeb-1737	161	20	responsiveness	responsiveness	NOUN
ajbmeb-1737	161	21	,	,	PUNCT
ajbmeb-1737	161	22	safety	safety	NOUN
ajbmeb-1737	161	23	,	,	PUNCT
ajbmeb-1737	161	24	empathy	empathy	NOUN
ajbmeb-1737	161	25	)	)	PUNCT
ajbmeb-1737	161	26	was	be	AUX
ajbmeb-1737	161	27	used	use	VERB
ajbmeb-1737	161	28	for	for	ADP
ajbmeb-1737	161	29	the	the	DET
ajbmeb-1737	161	30	purposes	purpose	NOUN
ajbmeb-1737	161	31	of	of	ADP
ajbmeb-1737	161	32	this	this	DET
ajbmeb-1737	161	33	research	research	NOUN
ajbmeb-1737	161	34	,	,	PUNCT
ajbmeb-1737	161	35	and	and	CCONJ
ajbmeb-1737	161	36	indicators	indicator	NOUN
ajbmeb-1737	161	37	related	relate	VERB
ajbmeb-1737	161	38	to	to	ADP
ajbmeb-1737	161	39	the	the	DET
ajbmeb-1737	161	40	consistency	consistency	NOUN
ajbmeb-1737	161	41	and	and	CCONJ
ajbmeb-1737	161	42	validity	validity	NOUN
ajbmeb-1737	161	43	of	of	ADP
ajbmeb-1737	161	44	grades	grade	NOUN
ajbmeb-1737	161	45	on	on	ADP
ajbmeb-1737	161	46	them	they	PRON
ajbmeb-1737	161	47	,	,	PUNCT
ajbmeb-1737	161	48	and	and	CCONJ
ajbmeb-1737	161	49	the	the	DET
ajbmeb-1737	161	50	effectiveness	effectiveness	NOUN
ajbmeb-1737	161	51	of	of	ADP
ajbmeb-1737	161	52	the	the	DET
ajbmeb-1737	161	53	paragraphs	paragraph	NOUN
ajbmeb-1737	161	54	therein	therein	ADV
ajbmeb-1737	161	55	,	,	PUNCT
ajbmeb-1737	161	56	as	as	ADV
ajbmeb-1737	161	57	well	well	ADV
ajbmeb-1737	161	58	as	as	ADP
ajbmeb-1737	161	59	calculating	calculate	VERB
ajbmeb-1737	161	60	the	the	DET
ajbmeb-1737	161	61	scores	score	NOUN
ajbmeb-1737	161	62	achieved	achieve	VERB
ajbmeb-1737	161	63	by	by	ADP
ajbmeb-1737	161	64	the	the	DET
ajbmeb-1737	161	65	individuals	individual	NOUN
ajbmeb-1737	161	66	of	of	ADP
ajbmeb-1737	161	67	the	the	DET
ajbmeb-1737	161	68	research	research	NOUN
ajbmeb-1737	161	69	sample	sample	NOUN
ajbmeb-1737	161	70	about	about	ADP
ajbmeb-1737	161	71	their	their	PRON
ajbmeb-1737	161	72	awareness	awareness	NOUN
ajbmeb-1737	161	73	of	of	ADP
ajbmeb-1737	161	74	the	the	DET
ajbmeb-1737	161	75	dimensions	dimension	NOUN
ajbmeb-1737	161	76	of	of	ADP
ajbmeb-1737	161	77	service	service	NOUN
ajbmeb-1737	161	78	quality	quality	NOUN
ajbmeb-1737	161	79	and	and	CCONJ
ajbmeb-1737	161	80	its	its	PRON
ajbmeb-1737	161	81	dimensions	dimension	NOUN
ajbmeb-1737	161	82	in	in	ADP
ajbmeb-1737	161	83	the	the	DET
ajbmeb-1737	161	84	college	college	NOUN
ajbmeb-1737	161	85	for	for	ADP
ajbmeb-1737	161	86	the	the	DET
ajbmeb-1737	161	87	research	research	NOUN
ajbmeb-1737	161	88	sample	sample	NOUN
ajbmeb-1737	161	89	,	,	PUNCT
ajbmeb-1737	161	90	and	and	CCONJ
ajbmeb-1737	161	91	the	the	DET
ajbmeb-1737	161	92	results	result	NOUN
ajbmeb-1737	161	93	that	that	PRON
ajbmeb-1737	161	94	have	have	AUX
ajbmeb-1737	161	95	been	be	AUX
ajbmeb-1737	161	96	reached	reach	VERB
ajbmeb-1737	161	97	will	will	AUX
ajbmeb-1737	161	98	be	be	AUX
ajbmeb-1737	161	99	presented	present	VERB
ajbmeb-1737	161	100	according	accord	VERB
ajbmeb-1737	161	101	to	to	ADP
ajbmeb-1737	161	102	the	the	DET
ajbmeb-1737	161	103	research	research	NOUN
ajbmeb-1737	161	104	questions	question	NOUN
ajbmeb-1737	161	105	the	the	DET
ajbmeb-1737	161	106	scale	scale	NOUN
ajbmeb-1737	161	107	of	of	ADP
ajbmeb-1737	161	108	the	the	DET
ajbmeb-1737	161	109	importance	importance	NOUN
ajbmeb-1737	161	110	of	of	ADP
ajbmeb-1737	161	111	a	a	DET
ajbmeb-1737	161	112	variable	variable	NOUN
ajbmeb-1737	161	113	and	and	CCONJ
ajbmeb-1737	161	114	the	the	DET
ajbmeb-1737	161	115	dimensions	dimension	NOUN
ajbmeb-1737	161	116	of	of	ADP
ajbmeb-1737	161	117	the	the	DET
ajbmeb-1737	161	118	research	research	NOUN
ajbmeb-1737	161	119	(	(	PUNCT
ajbmeb-1737	161	120	service	service	NOUN
ajbmeb-1737	161	121	quality	quality	NOUN
ajbmeb-1737	161	122	)	)	PUNCT
ajbmeb-1737	161	123	was	be	AUX
ajbmeb-1737	161	124	adopted	adopt	VERB
ajbmeb-1737	161	125	in	in	ADP
ajbmeb-1737	161	126	the	the	DET
ajbmeb-1737	161	127	current	current	ADJ
ajbmeb-1737	161	128	research	research	NOUN
ajbmeb-1737	161	129	through	through	ADP
ajbmeb-1737	161	130	the	the	DET
ajbmeb-1737	161	131	arithmetic	arithmetic	ADJ
ajbmeb-1737	161	132	mean	mean	NOUN
ajbmeb-1737	161	133	according	accord	VERB
ajbmeb-1737	161	134	to	to	ADP
ajbmeb-1737	161	135	the	the	DET
ajbmeb-1737	161	136	following	following	ADJ
ajbmeb-1737	161	137	scale	scale	NOUN
ajbmeb-1737	161	138	:	:	PUNCT
ajbmeb-1737	161	139	(	(	PUNCT
ajbmeb-1737	161	140	1	1	NUM
ajbmeb-1737	161	141	or	or	CCONJ
ajbmeb-1737	161	142	less	less	ADJ
ajbmeb-1737	161	143	)	)	PUNCT
ajbmeb-1737	161	144	is	be	AUX
ajbmeb-1737	161	145	too	too	ADV
ajbmeb-1737	161	146	low	low	ADJ
ajbmeb-1737	161	147	.	.	PUNCT
ajbmeb-1737	162	1	(	(	PUNCT
ajbmeb-1737	162	2	1.1	1.1	NUM
ajbmeb-1737	162	3	-	-	SYM
ajbmeb-1737	162	4	2	2	NUM
ajbmeb-1737	162	5	)	)	PUNCT
ajbmeb-1737	162	6	is	be	AUX
ajbmeb-1737	162	7	low	low	ADJ
ajbmeb-1737	162	8	.	.	PUNCT
ajbmeb-1737	163	1	(	(	PUNCT
ajbmeb-1737	163	2	2.1	2.1	NUM
ajbmeb-1737	163	3	-	-	SYM
ajbmeb-1737	163	4	3	3	NUM
ajbmeb-1737	163	5	)	)	PUNCT
ajbmeb-1737	163	6	medium	medium	NOUN
ajbmeb-1737	163	7	.	.	PUNCT
ajbmeb-1737	164	1	(	(	PUNCT
ajbmeb-1737	164	2	3.1	3.1	NUM
ajbmeb-1737	164	3	-	-	SYM
ajbmeb-1737	164	4	4	4	NUM
ajbmeb-1737	164	5	)	)	PUNCT
ajbmeb-1737	164	6	high	high	ADJ
ajbmeb-1737	164	7	(	(	PUNCT
ajbmeb-1737	164	8	4.1	4.1	NUM
ajbmeb-1737	164	9	or	or	CCONJ
ajbmeb-1737	164	10	more	more	ADJ
ajbmeb-1737	164	11	)	)	PUNCT
ajbmeb-1737	164	12	is	be	AUX
ajbmeb-1737	164	13	very	very	ADV
ajbmeb-1737	164	14	high	high	ADJ
ajbmeb-1737	164	15	.	.	PUNCT
ajbmeb-1737	165	1	3.2	3.2	NUM
ajbmeb-1737	165	2	the	the	DET
ajbmeb-1737	165	3	stability	stability	NOUN
ajbmeb-1737	165	4	of	of	ADP
ajbmeb-1737	165	5	the	the	DET
ajbmeb-1737	165	6	questionnaire	questionnaire	NOUN
ajbmeb-1737	165	7	:	:	PUNCT
ajbmeb-1737	165	8	it	it	PRON
ajbmeb-1737	165	9	means	mean	VERB
ajbmeb-1737	165	10	the	the	DET
ajbmeb-1737	165	11	stability	stability	NOUN
ajbmeb-1737	165	12	of	of	ADP
ajbmeb-1737	165	13	the	the	DET
ajbmeb-1737	165	14	scale	scale	NOUN
ajbmeb-1737	165	15	to	to	PART
ajbmeb-1737	165	16	be	be	AUX
ajbmeb-1737	165	17	free	free	ADJ
ajbmeb-1737	165	18	from	from	ADP
ajbmeb-1737	165	19	the	the	DET
ajbmeb-1737	165	20	error	error	NOUN
ajbmeb-1737	165	21	resulting	result	VERB
ajbmeb-1737	165	22	from	from	ADP
ajbmeb-1737	165	23	the	the	DET
ajbmeb-1737	165	24	lack	lack	NOUN
ajbmeb-1737	165	25	or	or	CCONJ
ajbmeb-1737	165	26	misunderstanding	misunderstanding	NOUN
ajbmeb-1737	165	27	of	of	ADP
ajbmeb-1737	165	28	the	the	DET
ajbmeb-1737	165	29	questions	question	NOUN
ajbmeb-1737	165	30	,	,	PUNCT
ajbmeb-1737	165	31	or	or	CCONJ
ajbmeb-1737	165	32	indifference	indifference	NOUN
ajbmeb-1737	165	33	,	,	PUNCT
ajbmeb-1737	165	34	and	and	CCONJ
ajbmeb-1737	165	35	other	other	ADJ
ajbmeb-1737	165	36	causes	cause	NOUN
ajbmeb-1737	165	37	of	of	ADP
ajbmeb-1737	165	38	random	random	ADJ
ajbmeb-1737	165	39	answers	answer	NOUN
ajbmeb-1737	165	40	,	,	PUNCT
ajbmeb-1737	165	41	which	which	PRON
ajbmeb-1737	165	42	do	do	AUX
ajbmeb-1737	165	43	not	not	PART
ajbmeb-1737	165	44	reflect	reflect	VERB
ajbmeb-1737	165	45	the	the	DET
ajbmeb-1737	165	46	measurement	measurement	NOUN
ajbmeb-1737	165	47	of	of	ADP
ajbmeb-1737	165	48	the	the	DET
ajbmeb-1737	165	49	real	real	ADJ
ajbmeb-1737	165	50	situation	situation	NOUN
ajbmeb-1737	165	51	,	,	PUNCT
ajbmeb-1737	165	52	and	and	CCONJ
ajbmeb-1737	165	53	make	make	VERB
ajbmeb-1737	165	54	the	the	DET
ajbmeb-1737	165	55	tool	tool	NOUN
ajbmeb-1737	165	56	give	give	VERB
ajbmeb-1737	165	57	different	different	ADJ
ajbmeb-1737	165	58	results	result	NOUN
ajbmeb-1737	165	59	if	if	SCONJ
ajbmeb-1737	165	60	it	it	PRON
ajbmeb-1737	165	61	is	be	AUX
ajbmeb-1737	165	62	reused	reuse	VERB
ajbmeb-1737	165	63	.	.	PUNCT
ajbmeb-1737	166	1	one	one	NUM
ajbmeb-1737	166	2	of	of	ADP
ajbmeb-1737	166	3	the	the	DET
ajbmeb-1737	166	4	most	most	ADV
ajbmeb-1737	166	5	important	important	ADJ
ajbmeb-1737	166	6	components	component	NOUN
ajbmeb-1737	166	7	of	of	ADP
ajbmeb-1737	166	8	the	the	DET
ajbmeb-1737	166	9	stability	stability	NOUN
ajbmeb-1737	166	10	of	of	ADP
ajbmeb-1737	166	11	the	the	DET
ajbmeb-1737	166	12	scale	scale	NOUN
ajbmeb-1737	166	13	is	be	AUX
ajbmeb-1737	166	14	the	the	DET
ajbmeb-1737	166	15	internal	internal	ADJ
ajbmeb-1737	166	16	harmony	harmony	NOUN
ajbmeb-1737	166	17	that	that	PRON
ajbmeb-1737	166	18	reflects	reflect	VERB
ajbmeb-1737	166	19	the	the	DET
ajbmeb-1737	166	20	extent	extent	NOUN
ajbmeb-1737	166	21	of	of	ADP
ajbmeb-1737	166	22	the	the	DET
ajbmeb-1737	166	23	correlation	correlation	NOUN
ajbmeb-1737	166	24	between	between	ADP
ajbmeb-1737	166	25	the	the	DET
ajbmeb-1737	166	26	items	item	NOUN
ajbmeb-1737	166	27	.	.	PUNCT
ajbmeb-1737	167	1	it	it	PRON
ajbmeb-1737	167	2	is	be	AUX
ajbmeb-1737	167	3	often	often	ADV
ajbmeb-1737	167	4	measured	measure	VERB
ajbmeb-1737	167	5	by	by	ADP
ajbmeb-1737	167	6	alpha	alpha	PROPN
ajbmeb-1737	167	7	cronbach	cronbach	NOUN
ajbmeb-1737	167	8	cronbach	cronbach	ADV
ajbmeb-1737	167	9	,	,	PUNCT
ajbmeb-1737	167	10	1951	1951	NUM
ajbmeb-1737	167	11	,	,	PUNCT
ajbmeb-1737	167	12	which	which	PRON
ajbmeb-1737	167	13	summarizes	summarize	VERB
ajbmeb-1737	167	14	that	that	SCONJ
ajbmeb-1737	167	15	this	this	DET
ajbmeb-1737	167	16	parameter	parameter	NOUN
ajbmeb-1737	167	17	is	be	AUX
ajbmeb-1737	167	18	a	a	DET
ajbmeb-1737	167	19	scale	scale	NOUN
ajbmeb-1737	167	20	that	that	PRON
ajbmeb-1737	167	21	takes	take	VERB
ajbmeb-1737	167	22	a	a	DET
ajbmeb-1737	167	23	section	section	NOUN
ajbmeb-1737	167	24	ranging	range	VERB
ajbmeb-1737	167	25	from	from	ADP
ajbmeb-1737	167	26	(	(	PUNCT
ajbmeb-1737	167	27	0	0	NUM
ajbmeb-1737	167	28	-	-	SYM
ajbmeb-1737	167	29	1	1	NUM
ajbmeb-1737	167	30	)	)	PUNCT
ajbmeb-1737	167	31	,	,	PUNCT
ajbmeb-1737	167	32	and	and	CCONJ
ajbmeb-1737	167	33	if	if	SCONJ
ajbmeb-1737	167	34	there	there	PRON
ajbmeb-1737	167	35	is	be	VERB
ajbmeb-1737	167	36	no	no	DET
ajbmeb-1737	167	37	consistency	consistency	NOUN
ajbmeb-1737	167	38	in	in	ADP
ajbmeb-1737	167	39	the	the	DET
ajbmeb-1737	167	40	data	datum	NOUN
ajbmeb-1737	167	41	,	,	PUNCT
ajbmeb-1737	167	42	then	then	ADV
ajbmeb-1737	167	43	the	the	DET
ajbmeb-1737	167	44	value	value	NOUN
ajbmeb-1737	167	45	of	of	ADP
ajbmeb-1737	167	46	the	the	DET
ajbmeb-1737	167	47	coefficient	coefficient	NOUN
ajbmeb-1737	167	48	is	be	AUX
ajbmeb-1737	167	49	equal	equal	ADJ
ajbmeb-1737	167	50	to	to	ADP
ajbmeb-1737	167	51	zero	zero	NUM
ajbmeb-1737	167	52	,	,	PUNCT
ajbmeb-1737	167	53	and	and	CCONJ
ajbmeb-1737	167	54	on	on	ADP
ajbmeb-1737	167	55	the	the	DET
ajbmeb-1737	167	56	contrary	contrary	NOUN
ajbmeb-1737	167	57	,	,	PUNCT
ajbmeb-1737	167	58	if	if	SCONJ
ajbmeb-1737	167	59	there	there	PRON
ajbmeb-1737	167	60	is	be	VERB
ajbmeb-1737	167	61	complete	complete	ADJ
ajbmeb-1737	167	62	consistency	consistency	NOUN
ajbmeb-1737	167	63	in	in	ADP
ajbmeb-1737	167	64	the	the	DET
ajbmeb-1737	167	65	data	datum	NOUN
ajbmeb-1737	167	66	,	,	PUNCT
ajbmeb-1737	167	67	the	the	DET
ajbmeb-1737	167	68	value	value	NOUN
ajbmeb-1737	167	69	of	of	ADP
ajbmeb-1737	167	70	the	the	DET
ajbmeb-1737	167	71	coefficient	coefficient	NOUN
ajbmeb-1737	167	72	is	be	AUX
ajbmeb-1737	167	73	equal	equal	ADJ
ajbmeb-1737	167	74	to	to	ADP
ajbmeb-1737	167	75	the	the	DET
ajbmeb-1737	167	76	correct	correct	ADJ
ajbmeb-1737	167	77	one	one	NUM
ajbmeb-1737	167	78	,	,	PUNCT
ajbmeb-1737	167	79	and	and	CCONJ
ajbmeb-1737	167	80	the	the	DET
ajbmeb-1737	167	81	value	value	NOUN
ajbmeb-1737	167	82	of	of	ADP
ajbmeb-1737	167	83	the	the	DET
ajbmeb-1737	167	84	coefficient	coefficient	NOUN
ajbmeb-1737	167	85	of	of	ADP
ajbmeb-1737	167	86	stability	stability	NOUN
ajbmeb-1737	167	87	that	that	PRON
ajbmeb-1737	167	88	is	be	AUX
ajbmeb-1737	167	89	(	(	PUNCT
ajbmeb-1737	167	90	0.6	0.6	NUM
ajbmeb-1737	167	91	or	or	CCONJ
ajbmeb-1737	167	92	more	more	ADJ
ajbmeb-1737	167	93	)	)	PUNCT
ajbmeb-1737	167	94	is	be	AUX
ajbmeb-1737	167	95	considered	consider	VERB
ajbmeb-1737	167	96	sufficient	sufficient	ADJ
ajbmeb-1737	167	97	for	for	ADP
ajbmeb-1737	167	98	the	the	DET
ajbmeb-1737	167	99	research	research	NOUN
ajbmeb-1737	167	100	that	that	PRON
ajbmeb-1737	167	101	is	be	AUX
ajbmeb-1737	167	102	adopted	adopt	VERB
ajbmeb-1737	167	103	as	as	ADP
ajbmeb-1737	167	104	a	a	DET
ajbmeb-1737	167	105	tool	tool	NOUN
ajbmeb-1737	167	106	for	for	ADP
ajbmeb-1737	167	107	it	it	PRON
ajbmeb-1737	167	108	,	,	PUNCT
ajbmeb-1737	167	109	and	and	CCONJ
ajbmeb-1737	167	110	this	this	DET
ajbmeb-1737	167	111	value	value	NOUN
ajbmeb-1737	167	112	came	come	VERB
ajbmeb-1737	167	113	according	accord	VERB
ajbmeb-1737	167	114	to	to	ADP
ajbmeb-1737	167	115	the	the	DET
ajbmeb-1737	167	116	method	method	NOUN
ajbmeb-1737	167	117	(	(	PUNCT
ajbmeb-1737	167	118	alpha	alpha	NOUN
ajbmeb-1737	167	119	cronbach	cronbach	ADV
ajbmeb-1737	167	120	)	)	PUNCT
ajbmeb-1737	167	121	(	(	PUNCT
ajbmeb-1737	167	122	it	it	PRON
ajbmeb-1737	167	123	was	be	AUX
ajbmeb-1737	167	124	0.906	0.906	NUM
ajbmeb-1737	167	125	which	which	PRON
ajbmeb-1737	167	126	meets	meet	VERB
ajbmeb-1737	167	127	the	the	DET
ajbmeb-1737	167	128	minimum	minimum	ADJ
ajbmeb-1737	167	129	standard	standard	NOUN
ajbmeb-1737	167	130	(	(	PUNCT
ajbmeb-1737	167	131	nunnally	nunnally	ADV
ajbmeb-1737	167	132	1994	1994	NUM
ajbmeb-1737	167	133	)	)	PUNCT
ajbmeb-1737	167	134	)	)	PUNCT
ajbmeb-1737	167	135	.	.	PUNCT
ajbmeb-1737	168	1	this	this	PRON
ajbmeb-1737	168	2	indicates	indicate	VERB
ajbmeb-1737	168	3	that	that	SCONJ
ajbmeb-1737	168	4	the	the	DET
ajbmeb-1737	168	5	research	research	NOUN
ajbmeb-1737	168	6	questionnaire	questionnaire	NOUN
ajbmeb-1737	168	7	has	have	VERB
ajbmeb-1737	168	8	high	high	ADJ
ajbmeb-1737	168	9	stability	stability	NOUN
ajbmeb-1737	168	10	,	,	PUNCT
ajbmeb-1737	168	11	and	and	CCONJ
ajbmeb-1737	168	12	can	can	AUX
ajbmeb-1737	168	13	be	be	AUX
ajbmeb-1737	168	14	used	use	VERB
ajbmeb-1737	168	15	at	at	ADP
ajbmeb-1737	168	16	all	all	ADV
ajbmeb-1737	168	17	different	different	ADJ
ajbmeb-1737	168	18	times	time	NOUN
ajbmeb-1737	168	19	for	for	ADP
ajbmeb-1737	168	20	the	the	DET
ajbmeb-1737	168	21	same	same	ADJ
ajbmeb-1737	168	22	members	member	NOUN
ajbmeb-1737	168	23	of	of	ADP
ajbmeb-1737	168	24	the	the	DET
ajbmeb-1737	168	25	sample	sample	NOUN
ajbmeb-1737	168	26	and	and	CCONJ
ajbmeb-1737	168	27	give	give	VERB
ajbmeb-1737	168	28	the	the	DET
ajbmeb-1737	168	29	same	same	ADJ
ajbmeb-1737	168	30	results	result	NOUN
ajbmeb-1737	168	31	,	,	PUNCT
ajbmeb-1737	168	32	and	and	CCONJ
ajbmeb-1737	168	33	table	table	NOUN
ajbmeb-1737	168	34	(	(	PUNCT
ajbmeb-1737	168	35	3	3	X
ajbmeb-1737	168	36	)	)	PUNCT
ajbmeb-1737	168	37	shows	show	VERB
ajbmeb-1737	168	38	the	the	DET
ajbmeb-1737	168	39	cronbach	cronbach	ADJ
ajbmeb-1737	168	40	cronbach	cronbach	ADJ
ajbmeb-1737	168	41	coefficient	coefficient	NOUN
ajbmeb-1737	168	42	for	for	ADP
ajbmeb-1737	168	43	the	the	DET
ajbmeb-1737	168	44	dimensions	dimension	NOUN
ajbmeb-1737	168	45	of	of	ADP
ajbmeb-1737	168	46	the	the	DET
ajbmeb-1737	168	47	research	research	NOUN
ajbmeb-1737	168	48	.	.	PUNCT
ajbmeb-1737	169	1	table	table	NOUN
ajbmeb-1737	169	2	(	(	PUNCT
ajbmeb-1737	169	3	3	3	X
ajbmeb-1737	169	4	)	)	PUNCT
ajbmeb-1737	169	5	cronbach	cronbach	VERB
ajbmeb-1737	169	6	cronbach	cronbach	ADJ
ajbmeb-1737	169	7	coefficient	coefficient	NOUN
ajbmeb-1737	169	8	of	of	ADP
ajbmeb-1737	169	9	research	research	NOUN
ajbmeb-1737	169	10	dimensions	dimension	NOUN
ajbmeb-1737	169	11	n	n	ADP
ajbmeb-1737	169	12	of	of	ADP
ajbmeb-1737	169	13	items	item	NOUN
ajbmeb-1737	169	14	alpha	alpha	NOUN
ajbmeb-1737	169	15	cronbach	cronbach	VERB
ajbmeb-1737	169	16	25	25	NUM
ajbmeb-1737	169	17	0.906	0.906	NUM
ajbmeb-1737	169	18	american	american	ADJ
ajbmeb-1737	169	19	journal	journal	PROPN
ajbmeb-1737	169	20	of	of	ADP
ajbmeb-1737	169	21	business	business	NOUN
ajbmeb-1737	169	22	management	management	NOUN
ajbmeb-1737	169	23	,	,	PUNCT
ajbmeb-1737	169	24	economics	economic	NOUN
ajbmeb-1737	169	25	and	and	CCONJ
ajbmeb-1737	169	26	banking	banking	NOUN
ajbmeb-1737	169	27	volume	volume	NOUN
ajbmeb-1737	169	28	20	20	NUM
ajbmeb-1737	169	29	january	january	PROPN
ajbmeb-1737	169	30	,	,	PUNCT
ajbmeb-1737	169	31	2024	2024	NUM
ajbmeb-1737	169	32	p	p	NOUN
ajbmeb-1737	169	33	a	a	DET
ajbmeb-1737	169	34	g	g	NOUN
ajbmeb-1737	169	35	e	e	PROPN
ajbmeb-1737	169	36	|	|	NOUN
ajbmeb-1737	169	37	138	138	NUM
ajbmeb-1737	169	38	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-1737	169	39	3.3	3.3	NUM
ajbmeb-1737	169	40	diagnosis	diagnosis	NOUN
ajbmeb-1737	169	41	of	of	ADP
ajbmeb-1737	169	42	the	the	DET
ajbmeb-1737	169	43	tangibility	tangibility	NOUN
ajbmeb-1737	169	44	dimension	dimension	NOUN
ajbmeb-1737	169	45	:	:	PUNCT
ajbmeb-1737	169	46	table	table	NOUN
ajbmeb-1737	169	47	(	(	PUNCT
ajbmeb-1737	169	48	4	4	NUM
ajbmeb-1737	169	49	)	)	PUNCT
ajbmeb-1737	169	50	below	below	ADV
ajbmeb-1737	169	51	indicates	indicate	VERB
ajbmeb-1737	169	52	the	the	DET
ajbmeb-1737	169	53	mean	mean	ADJ
ajbmeb-1737	169	54	and	and	CCONJ
ajbmeb-1737	169	55	standard	standard	ADJ
ajbmeb-1737	169	56	deviations	deviation	NOUN
ajbmeb-1737	169	57	through	through	ADP
ajbmeb-1737	169	58	the	the	DET
ajbmeb-1737	169	59	viewpoint	viewpoint	NOUN
ajbmeb-1737	169	60	of	of	ADP
ajbmeb-1737	169	61	the	the	DET
ajbmeb-1737	169	62	research	research	NOUN
ajbmeb-1737	169	63	sample	sample	NOUN
ajbmeb-1737	169	64	members	member	NOUN
ajbmeb-1737	169	65	regarding	regard	VERB
ajbmeb-1737	169	66	the	the	DET
ajbmeb-1737	169	67	tangibility	tangibility	NOUN
ajbmeb-1737	169	68	dimension	dimension	NOUN
ajbmeb-1737	169	69	in	in	ADP
ajbmeb-1737	169	70	the	the	DET
ajbmeb-1737	169	71	college	college	NOUN
ajbmeb-1737	169	72	research	research	NOUN
ajbmeb-1737	169	73	sample	sample	NOUN
ajbmeb-1737	169	74	,	,	PUNCT
ajbmeb-1737	169	75	as	as	SCONJ
ajbmeb-1737	169	76	it	it	PRON
ajbmeb-1737	169	77	reflects	reflect	VERB
ajbmeb-1737	169	78	that	that	SCONJ
ajbmeb-1737	169	79	the	the	DET
ajbmeb-1737	169	80	arithmetic	arithmetic	ADJ
ajbmeb-1737	169	81	mean	mean	NOUN
ajbmeb-1737	169	82	of	of	ADP
ajbmeb-1737	169	83	the	the	DET
ajbmeb-1737	169	84	total	total	ADJ
ajbmeb-1737	169	85	degree	degree	NOUN
ajbmeb-1737	169	86	of	of	ADP
ajbmeb-1737	169	87	the	the	DET
ajbmeb-1737	169	88	tangibility	tangibility	NOUN
ajbmeb-1737	169	89	dimension	dimension	NOUN
ajbmeb-1737	169	90	that	that	PRON
ajbmeb-1737	169	91	reached	reach	VERB
ajbmeb-1737	169	92	(	(	PUNCT
ajbmeb-1737	169	93	3.7	3.7	NUM
ajbmeb-1737	169	94	)	)	PUNCT
ajbmeb-1737	169	95	)	)	PUNCT
ajbmeb-1737	169	96	with	with	ADP
ajbmeb-1737	169	97	a	a	DET
ajbmeb-1737	169	98	standard	standard	ADJ
ajbmeb-1737	169	99	deviation	deviation	NOUN
ajbmeb-1737	169	100	of	of	ADP
ajbmeb-1737	169	101	(	(	PUNCT
ajbmeb-1737	169	102	0.89	0.89	NUM
ajbmeb-1737	169	103	)	)	PUNCT
ajbmeb-1737	169	104	.	.	PUNCT
ajbmeb-1737	169	105	)	)	PUNCT
ajbmeb-1737	169	106	,	,	PUNCT
ajbmeb-1737	169	107	and	and	CCONJ
ajbmeb-1737	169	108	the	the	DET
ajbmeb-1737	169	109	degree	degree	NOUN
ajbmeb-1737	169	110	of	of	ADP
ajbmeb-1737	169	111	importance	importance	NOUN
ajbmeb-1737	169	112	of	of	ADP
ajbmeb-1737	169	113	the	the	DET
ajbmeb-1737	169	114	dimension	dimension	NOUN
ajbmeb-1737	169	115	reached	reach	VERB
ajbmeb-1737	169	116	(	(	PUNCT
ajbmeb-1737	169	117	high	high	ADJ
ajbmeb-1737	169	118	)	)	PUNCT
ajbmeb-1737	169	119	,	,	PUNCT
ajbmeb-1737	169	120	and	and	CCONJ
ajbmeb-1737	169	121	this	this	PRON
ajbmeb-1737	169	122	indicates	indicate	VERB
ajbmeb-1737	169	123	that	that	SCONJ
ajbmeb-1737	169	124	the	the	DET
ajbmeb-1737	169	125	majority	majority	NOUN
ajbmeb-1737	169	126	of	of	ADP
ajbmeb-1737	169	127	the	the	DET
ajbmeb-1737	169	128	research	research	NOUN
ajbmeb-1737	169	129	sample	sample	NOUN
ajbmeb-1737	169	130	evaluate	evaluate	VERB
ajbmeb-1737	169	131	the	the	DET
ajbmeb-1737	169	132	quality	quality	NOUN
ajbmeb-1737	169	133	of	of	ADP
ajbmeb-1737	169	134	service	service	NOUN
ajbmeb-1737	169	135	provided	provide	VERB
ajbmeb-1737	169	136	to	to	ADP
ajbmeb-1737	169	137	them	they	PRON
ajbmeb-1737	169	138	in	in	ADP
ajbmeb-1737	169	139	the	the	DET
ajbmeb-1737	169	140	suitability	suitability	NOUN
ajbmeb-1737	169	141	of	of	ADP
ajbmeb-1737	169	142	the	the	DET
ajbmeb-1737	169	143	external	external	ADJ
ajbmeb-1737	169	144	appearance	appearance	NOUN
ajbmeb-1737	169	145	and	and	CCONJ
ajbmeb-1737	169	146	the	the	DET
ajbmeb-1737	169	147	facilitation	facilitation	NOUN
ajbmeb-1737	169	148	of	of	ADP
ajbmeb-1737	169	149	the	the	DET
ajbmeb-1737	169	150	internal	internal	ADJ
ajbmeb-1737	169	151	appearance	appearance	NOUN
ajbmeb-1737	169	152	,	,	PUNCT
ajbmeb-1737	169	153	which	which	PRON
ajbmeb-1737	169	154	indicates	indicate	VERB
ajbmeb-1737	169	155	that	that	SCONJ
ajbmeb-1737	169	156	there	there	PRON
ajbmeb-1737	169	157	is	be	VERB
ajbmeb-1737	169	158	a	a	DET
ajbmeb-1737	169	159	high	high	ADJ
ajbmeb-1737	169	160	agreement	agreement	NOUN
ajbmeb-1737	169	161	with	with	ADP
ajbmeb-1737	169	162	these	these	DET
ajbmeb-1737	169	163	results	result	NOUN
ajbmeb-1737	169	164	.	.	PUNCT
ajbmeb-1737	170	1	table	table	NOUN
ajbmeb-1737	170	2	(	(	PUNCT
ajbmeb-1737	170	3	4	4	X
ajbmeb-1737	170	4	)	)	PUNCT
ajbmeb-1737	170	5	shows	show	VERB
ajbmeb-1737	170	6	the	the	DET
ajbmeb-1737	170	7	arithmetic	arithmetic	ADJ
ajbmeb-1737	170	8	means	mean	NOUN
ajbmeb-1737	170	9	and	and	CCONJ
ajbmeb-1737	170	10	standard	standard	ADJ
ajbmeb-1737	170	11	deviations	deviation	NOUN
ajbmeb-1737	170	12	of	of	ADP
ajbmeb-1737	170	13	the	the	DET
ajbmeb-1737	170	14	tangibility	tangibility	NOUN
ajbmeb-1737	170	15	dimension	dimension	NOUN
ajbmeb-1737	170	16	.	.	PUNCT
ajbmeb-1737	171	1	table	table	NOUN
ajbmeb-1737	171	2	(	(	PUNCT
ajbmeb-1737	171	3	4	4	NUM
ajbmeb-1737	171	4	):	):	PUNCT
ajbmeb-1737	171	5	the	the	DET
ajbmeb-1737	171	6	means	mean	NOUN
ajbmeb-1737	171	7	and	and	CCONJ
ajbmeb-1737	171	8	standard	standard	ADJ
ajbmeb-1737	171	9	deviations	deviation	NOUN
ajbmeb-1737	171	10	of	of	ADP
ajbmeb-1737	171	11	the	the	DET
ajbmeb-1737	171	12	tangibility	tangibility	NOUN
ajbmeb-1737	171	13	dimension	dimension	VERB
ajbmeb-1737	171	14	the	the	DET
ajbmeb-1737	171	15	dimension	dimension	NOUN
ajbmeb-1737	171	16	mean	mean	VERB
ajbmeb-1737	171	17	standard	standard	ADJ
ajbmeb-1737	171	18	deviation	deviation	NOUN
ajbmeb-1737	171	19	sig	sig	NOUN
ajbmeb-1737	171	20	.	.	PUNCT
ajbmeb-1737	172	1	tangibility	tangibility	NOUN
ajbmeb-1737	172	2	3.7	3.7	NUM
ajbmeb-1737	172	3	0.89	0.89	NUM
ajbmeb-1737	172	4	high	high	ADJ
ajbmeb-1737	172	5	3.4	3.4	NUM
ajbmeb-1737	172	6	diagnosis	diagnosis	NOUN
ajbmeb-1737	172	7	of	of	ADP
ajbmeb-1737	172	8	the	the	DET
ajbmeb-1737	172	9	reliability	reliability	NOUN
ajbmeb-1737	172	10	dimension	dimension	NOUN
ajbmeb-1737	172	11	:	:	PUNCT
ajbmeb-1737	172	12	table	table	NOUN
ajbmeb-1737	172	13	(	(	PUNCT
ajbmeb-1737	172	14	5	5	NUM
ajbmeb-1737	172	15	)	)	PUNCT
ajbmeb-1737	172	16	below	below	ADP
ajbmeb-1737	172	17	refers	refer	NOUN
ajbmeb-1737	172	18	to	to	ADP
ajbmeb-1737	172	19	the	the	DET
ajbmeb-1737	172	20	mean	mean	ADJ
ajbmeb-1737	172	21	and	and	CCONJ
ajbmeb-1737	172	22	standard	standard	ADJ
ajbmeb-1737	172	23	deviations	deviation	NOUN
ajbmeb-1737	172	24	through	through	ADP
ajbmeb-1737	172	25	the	the	DET
ajbmeb-1737	172	26	viewpoint	viewpoint	NOUN
ajbmeb-1737	172	27	of	of	ADP
ajbmeb-1737	172	28	the	the	DET
ajbmeb-1737	172	29	research	research	NOUN
ajbmeb-1737	172	30	sample	sample	NOUN
ajbmeb-1737	172	31	members	member	NOUN
ajbmeb-1737	172	32	regarding	regard	VERB
ajbmeb-1737	172	33	the	the	DET
ajbmeb-1737	172	34	reliability	reliability	NOUN
ajbmeb-1737	172	35	dimension	dimension	NOUN
ajbmeb-1737	172	36	in	in	ADP
ajbmeb-1737	172	37	the	the	DET
ajbmeb-1737	172	38	college	college	NOUN
ajbmeb-1737	172	39	and	and	CCONJ
ajbmeb-1737	172	40	the	the	DET
ajbmeb-1737	172	41	research	research	NOUN
ajbmeb-1737	172	42	sample	sample	NOUN
ajbmeb-1737	172	43	,	,	PUNCT
ajbmeb-1737	172	44	as	as	SCONJ
ajbmeb-1737	172	45	it	it	PRON
ajbmeb-1737	172	46	reflects	reflect	VERB
ajbmeb-1737	172	47	that	that	SCONJ
ajbmeb-1737	172	48	the	the	DET
ajbmeb-1737	172	49	arithmetic	arithmetic	ADJ
ajbmeb-1737	172	50	mean	mean	NOUN
ajbmeb-1737	172	51	of	of	ADP
ajbmeb-1737	172	52	the	the	DET
ajbmeb-1737	172	53	total	total	ADJ
ajbmeb-1737	172	54	degree	degree	NOUN
ajbmeb-1737	172	55	of	of	ADP
ajbmeb-1737	172	56	the	the	DET
ajbmeb-1737	172	57	reliability	reliability	NOUN
ajbmeb-1737	172	58	dimension	dimension	NOUN
ajbmeb-1737	172	59	that	that	PRON
ajbmeb-1737	172	60	reached	reach	VERB
ajbmeb-1737	172	61	(	(	PUNCT
ajbmeb-1737	172	62	3.2	3.2	NUM
ajbmeb-1737	172	63	)	)	PUNCT
ajbmeb-1737	172	64	and	and	CCONJ
ajbmeb-1737	172	65	a	a	DET
ajbmeb-1737	172	66	standard	standard	ADJ
ajbmeb-1737	172	67	deviation	deviation	NOUN
ajbmeb-1737	172	68	of	of	ADP
ajbmeb-1737	172	69	(	(	PUNCT
ajbmeb-1737	172	70	1.1	1.1	NUM
ajbmeb-1737	172	71	)	)	PUNCT
ajbmeb-1737	172	72	)	)	PUNCT
ajbmeb-1737	172	73	,	,	PUNCT
ajbmeb-1737	172	74	and	and	CCONJ
ajbmeb-1737	172	75	the	the	DET
ajbmeb-1737	172	76	degree	degree	NOUN
ajbmeb-1737	172	77	of	of	ADP
ajbmeb-1737	172	78	importance	importance	NOUN
ajbmeb-1737	172	79	of	of	ADP
ajbmeb-1737	172	80	the	the	DET
ajbmeb-1737	172	81	dimension	dimension	NOUN
ajbmeb-1737	172	82	reached	reach	VERB
ajbmeb-1737	172	83	(	(	PUNCT
ajbmeb-1737	172	84	high	high	ADJ
ajbmeb-1737	172	85	)	)	PUNCT
ajbmeb-1737	172	86	,	,	PUNCT
ajbmeb-1737	172	87	and	and	CCONJ
ajbmeb-1737	172	88	this	this	PRON
ajbmeb-1737	172	89	indicates	indicate	VERB
ajbmeb-1737	172	90	that	that	SCONJ
ajbmeb-1737	172	91	the	the	DET
ajbmeb-1737	172	92	majority	majority	NOUN
ajbmeb-1737	172	93	of	of	ADP
ajbmeb-1737	172	94	the	the	DET
ajbmeb-1737	172	95	research	research	NOUN
ajbmeb-1737	172	96	sample	sample	NOUN
ajbmeb-1737	172	97	showed	show	VERB
ajbmeb-1737	172	98	agreement	agreement	NOUN
ajbmeb-1737	172	99	on	on	ADP
ajbmeb-1737	172	100	their	their	PRON
ajbmeb-1737	172	101	feeling	feeling	NOUN
ajbmeb-1737	172	102	of	of	ADP
ajbmeb-1737	172	103	confidence	confidence	NOUN
ajbmeb-1737	172	104	and	and	CCONJ
ajbmeb-1737	172	105	the	the	DET
ajbmeb-1737	172	106	ability	ability	NOUN
ajbmeb-1737	172	107	of	of	ADP
ajbmeb-1737	172	108	the	the	DET
ajbmeb-1737	172	109	individuals	individual	NOUN
ajbmeb-1737	172	110	in	in	ADP
ajbmeb-1737	172	111	the	the	DET
ajbmeb-1737	172	112	research	research	NOUN
ajbmeb-1737	172	113	sample	sample	NOUN
ajbmeb-1737	172	114	to	to	PART
ajbmeb-1737	172	115	show	show	VERB
ajbmeb-1737	172	116	respect	respect	NOUN
ajbmeb-1737	172	117	for	for	ADP
ajbmeb-1737	172	118	them	they	PRON
ajbmeb-1737	172	119	,	,	PUNCT
ajbmeb-1737	172	120	which	which	PRON
ajbmeb-1737	172	121	indicates	indicate	VERB
ajbmeb-1737	172	122	that	that	SCONJ
ajbmeb-1737	172	123	there	there	PRON
ajbmeb-1737	172	124	is	be	VERB
ajbmeb-1737	172	125	a	a	DET
ajbmeb-1737	172	126	high	high	ADJ
ajbmeb-1737	172	127	agreement	agreement	NOUN
ajbmeb-1737	172	128	on	on	ADP
ajbmeb-1737	172	129	these	these	DET
ajbmeb-1737	172	130	results	result	NOUN
ajbmeb-1737	172	131	.	.	PUNCT
ajbmeb-1737	173	1	table	table	NOUN
ajbmeb-1737	173	2	(	(	PUNCT
ajbmeb-1737	173	3	5	5	NUM
ajbmeb-1737	173	4	)	)	PUNCT
ajbmeb-1737	173	5	shows	show	VERB
ajbmeb-1737	173	6	the	the	DET
ajbmeb-1737	173	7	mean	mean	ADJ
ajbmeb-1737	173	8	and	and	CCONJ
ajbmeb-1737	173	9	standard	standard	ADJ
ajbmeb-1737	173	10	deviations	deviation	NOUN
ajbmeb-1737	173	11	of	of	ADP
ajbmeb-1737	173	12	the	the	DET
ajbmeb-1737	173	13	reliability	reliability	NOUN
ajbmeb-1737	173	14	dimension	dimension	NOUN
ajbmeb-1737	173	15	.	.	PUNCT
ajbmeb-1737	174	1	table	table	NOUN
ajbmeb-1737	174	2	(	(	PUNCT
ajbmeb-1737	174	3	5	5	NUM
ajbmeb-1737	174	4	):	):	PUNCT
ajbmeb-1737	174	5	the	the	DET
ajbmeb-1737	174	6	means	mean	NOUN
ajbmeb-1737	174	7	and	and	CCONJ
ajbmeb-1737	174	8	standard	standard	ADJ
ajbmeb-1737	174	9	deviations	deviation	NOUN
ajbmeb-1737	174	10	of	of	ADP
ajbmeb-1737	174	11	the	the	DET
ajbmeb-1737	174	12	reliability	reliability	NOUN
ajbmeb-1737	174	13	dimension	dimension	NOUN
ajbmeb-1737	174	14	the	the	DET
ajbmeb-1737	174	15	dimension	dimension	NOUN
ajbmeb-1737	174	16	mean	mean	VERB
ajbmeb-1737	174	17	standard	standard	ADJ
ajbmeb-1737	174	18	deviation	deviation	NOUN
ajbmeb-1737	174	19	sig	sig	NOUN
ajbmeb-1737	174	20	.	.	PUNCT
ajbmeb-1737	175	1	reliability	reliability	NOUN
ajbmeb-1737	175	2	3.2	3.2	NUM
ajbmeb-1737	175	3	1.1	1.1	NUM
ajbmeb-1737	175	4	high	high	ADJ
ajbmeb-1737	175	5	3.5	3.5	NUM
ajbmeb-1737	175	6	diagnosis	diagnosis	NOUN
ajbmeb-1737	175	7	after	after	ADP
ajbmeb-1737	175	8	the	the	DET
ajbmeb-1737	175	9	response	response	NOUN
ajbmeb-1737	175	10	:	:	PUNCT
ajbmeb-1737	175	11	table	table	NOUN
ajbmeb-1737	175	12	(	(	PUNCT
ajbmeb-1737	175	13	6	6	NUM
ajbmeb-1737	175	14	)	)	PUNCT
ajbmeb-1737	175	15	below	below	ADV
ajbmeb-1737	175	16	indicates	indicate	VERB
ajbmeb-1737	175	17	the	the	DET
ajbmeb-1737	175	18	mean	mean	ADJ
ajbmeb-1737	175	19	and	and	CCONJ
ajbmeb-1737	175	20	standard	standard	ADJ
ajbmeb-1737	175	21	deviations	deviation	NOUN
ajbmeb-1737	175	22	through	through	ADP
ajbmeb-1737	175	23	the	the	DET
ajbmeb-1737	175	24	viewpoint	viewpoint	NOUN
ajbmeb-1737	175	25	of	of	ADP
ajbmeb-1737	175	26	the	the	DET
ajbmeb-1737	175	27	research	research	NOUN
ajbmeb-1737	175	28	sample	sample	NOUN
ajbmeb-1737	175	29	members	member	NOUN
ajbmeb-1737	175	30	regarding	regard	VERB
ajbmeb-1737	175	31	the	the	DET
ajbmeb-1737	175	32	response	response	NOUN
ajbmeb-1737	175	33	dimension	dimension	NOUN
ajbmeb-1737	175	34	in	in	ADP
ajbmeb-1737	175	35	the	the	DET
ajbmeb-1737	175	36	college	college	NOUN
ajbmeb-1737	175	37	and	and	CCONJ
ajbmeb-1737	175	38	the	the	DET
ajbmeb-1737	175	39	research	research	NOUN
ajbmeb-1737	175	40	sample	sample	NOUN
ajbmeb-1737	175	41	,	,	PUNCT
ajbmeb-1737	175	42	as	as	SCONJ
ajbmeb-1737	175	43	it	it	PRON
ajbmeb-1737	175	44	reflects	reflect	VERB
ajbmeb-1737	175	45	that	that	SCONJ
ajbmeb-1737	175	46	the	the	DET
ajbmeb-1737	175	47	arithmetic	arithmetic	ADJ
ajbmeb-1737	175	48	mean	mean	NOUN
ajbmeb-1737	175	49	of	of	ADP
ajbmeb-1737	175	50	the	the	DET
ajbmeb-1737	175	51	total	total	ADJ
ajbmeb-1737	175	52	degree	degree	NOUN
ajbmeb-1737	175	53	of	of	ADP
ajbmeb-1737	175	54	the	the	DET
ajbmeb-1737	175	55	response	response	NOUN
ajbmeb-1737	175	56	dimension	dimension	NOUN
ajbmeb-1737	175	57	reached	reach	VERB
ajbmeb-1737	175	58	3.4	3.4	NUM
ajbmeb-1737	175	59	)	)	PUNCT
ajbmeb-1737	175	60	with	with	ADP
ajbmeb-1737	175	61	a	a	DET
ajbmeb-1737	175	62	standard	standard	ADJ
ajbmeb-1737	175	63	deviation	deviation	NOUN
ajbmeb-1737	175	64	of	of	ADP
ajbmeb-1737	175	65	(	(	PUNCT
ajbmeb-1737	175	66	1.0	1.0	NUM
ajbmeb-1737	175	67	)	)	PUNCT
ajbmeb-1737	175	68	and	and	CCONJ
ajbmeb-1737	175	69	the	the	DET
ajbmeb-1737	175	70	degree	degree	NOUN
ajbmeb-1737	175	71	of	of	ADP
ajbmeb-1737	175	72	importance	importance	NOUN
ajbmeb-1737	175	73	reached	reach	VERB
ajbmeb-1737	175	74	(	(	PUNCT
ajbmeb-1737	175	75	high	high	ADJ
ajbmeb-1737	175	76	)	)	PUNCT
ajbmeb-1737	175	77	,	,	PUNCT
ajbmeb-1737	175	78	and	and	CCONJ
ajbmeb-1737	175	79	this	this	PRON
ajbmeb-1737	175	80	indicates	indicate	VERB
ajbmeb-1737	175	81	that	that	SCONJ
ajbmeb-1737	175	82	the	the	DET
ajbmeb-1737	175	83	majority	majority	NOUN
ajbmeb-1737	175	84	of	of	ADP
ajbmeb-1737	175	85	the	the	DET
ajbmeb-1737	175	86	research	research	NOUN
ajbmeb-1737	175	87	sample	sample	NOUN
ajbmeb-1737	175	88	wanted	want	VERB
ajbmeb-1737	175	89	to	to	PART
ajbmeb-1737	175	90	provide	provide	VERB
ajbmeb-1737	175	91	assistance	assistance	NOUN
ajbmeb-1737	175	92	and	and	CCONJ
ajbmeb-1737	175	93	the	the	DET
ajbmeb-1737	175	94	immediate	immediate	ADJ
ajbmeb-1737	175	95	service	service	NOUN
ajbmeb-1737	175	96	provided	provide	VERB
ajbmeb-1737	175	97	,	,	PUNCT
ajbmeb-1737	175	98	which	which	PRON
ajbmeb-1737	175	99	indicates	indicate	VERB
ajbmeb-1737	175	100	that	that	SCONJ
ajbmeb-1737	175	101	there	there	PRON
ajbmeb-1737	175	102	is	be	VERB
ajbmeb-1737	175	103	a	a	DET
ajbmeb-1737	175	104	high	high	ADJ
ajbmeb-1737	175	105	agreement	agreement	NOUN
ajbmeb-1737	175	106	on	on	ADP
ajbmeb-1737	175	107	these	these	DET
ajbmeb-1737	175	108	results	result	NOUN
ajbmeb-1737	175	109	.	.	PUNCT
ajbmeb-1737	176	1	table	table	NOUN
ajbmeb-1737	176	2	(	(	PUNCT
ajbmeb-1737	176	3	6	6	NUM
ajbmeb-1737	176	4	)	)	PUNCT
ajbmeb-1737	176	5	shows	show	VERB
ajbmeb-1737	176	6	the	the	DET
ajbmeb-1737	176	7	arithmetic	arithmetic	ADJ
ajbmeb-1737	176	8	averages	average	NOUN
ajbmeb-1737	176	9	and	and	CCONJ
ajbmeb-1737	176	10	standard	standard	ADJ
ajbmeb-1737	176	11	deviations	deviation	NOUN
ajbmeb-1737	176	12	of	of	ADP
ajbmeb-1737	176	13	the	the	DET
ajbmeb-1737	176	14	response	response	NOUN
ajbmeb-1737	176	15	dimension	dimension	NOUN
ajbmeb-1737	176	16	.	.	PUNCT
ajbmeb-1737	177	1	table	table	NOUN
ajbmeb-1737	177	2	(	(	PUNCT
ajbmeb-1737	177	3	6	6	NUM
ajbmeb-1737	177	4	)	)	PUNCT
ajbmeb-1737	177	5	the	the	DET
ajbmeb-1737	177	6	averages	average	NOUN
ajbmeb-1737	177	7	and	and	CCONJ
ajbmeb-1737	177	8	standard	standard	ADJ
ajbmeb-1737	177	9	deviations	deviation	NOUN
ajbmeb-1737	177	10	of	of	ADP
ajbmeb-1737	177	11	the	the	DET
ajbmeb-1737	177	12	response	response	NOUN
ajbmeb-1737	177	13	dimension	dimension	VERB
ajbmeb-1737	177	14	the	the	DET
ajbmeb-1737	177	15	dimension	dimension	NOUN
ajbmeb-1737	177	16	mean	mean	VERB
ajbmeb-1737	177	17	standard	standard	ADJ
ajbmeb-1737	177	18	deviation	deviation	NOUN
ajbmeb-1737	177	19	sig	sig	NOUN
ajbmeb-1737	177	20	.	.	PUNCT
ajbmeb-1737	178	1	response	response	NOUN
ajbmeb-1737	178	2	4.3	4.3	NUM
ajbmeb-1737	178	3	1.0	1.0	NUM
ajbmeb-1737	178	4	high	high	ADJ
ajbmeb-1737	178	5	3.6	3.6	NUM
ajbmeb-1737	178	6	diagnosis	diagnosis	NOUN
ajbmeb-1737	178	7	of	of	ADP
ajbmeb-1737	178	8	the	the	DET
ajbmeb-1737	178	9	safety	safety	NOUN
ajbmeb-1737	178	10	dimension	dimension	NOUN
ajbmeb-1737	178	11	:	:	PUNCT
ajbmeb-1737	178	12	table	table	NOUN
ajbmeb-1737	178	13	(	(	PUNCT
ajbmeb-1737	178	14	7	7	NUM
ajbmeb-1737	178	15	)	)	PUNCT
ajbmeb-1737	178	16	below	below	ADV
ajbmeb-1737	178	17	indicates	indicate	VERB
ajbmeb-1737	178	18	the	the	DET
ajbmeb-1737	178	19	mean	mean	ADJ
ajbmeb-1737	178	20	and	and	CCONJ
ajbmeb-1737	178	21	standard	standard	ADJ
ajbmeb-1737	178	22	deviations	deviation	NOUN
ajbmeb-1737	178	23	through	through	ADP
ajbmeb-1737	178	24	the	the	DET
ajbmeb-1737	178	25	viewpoint	viewpoint	NOUN
ajbmeb-1737	178	26	of	of	ADP
ajbmeb-1737	178	27	the	the	DET
ajbmeb-1737	178	28	members	member	NOUN
ajbmeb-1737	178	29	of	of	ADP
ajbmeb-1737	178	30	the	the	DET
ajbmeb-1737	178	31	research	research	NOUN
ajbmeb-1737	178	32	sample	sample	NOUN
ajbmeb-1737	178	33	regarding	regard	VERB
ajbmeb-1737	178	34	the	the	DET
ajbmeb-1737	178	35	safety	safety	NOUN
ajbmeb-1737	178	36	dimension	dimension	NOUN
ajbmeb-1737	178	37	in	in	ADP
ajbmeb-1737	178	38	the	the	DET
ajbmeb-1737	178	39	college	college	NOUN
ajbmeb-1737	178	40	and	and	CCONJ
ajbmeb-1737	178	41	the	the	DET
ajbmeb-1737	178	42	research	research	NOUN
ajbmeb-1737	178	43	sample	sample	NOUN
ajbmeb-1737	178	44	,	,	PUNCT
ajbmeb-1737	178	45	as	as	SCONJ
ajbmeb-1737	178	46	it	it	PRON
ajbmeb-1737	178	47	reflects	reflect	VERB
ajbmeb-1737	178	48	that	that	SCONJ
ajbmeb-1737	178	49	the	the	DET
ajbmeb-1737	178	50	arithmetic	arithmetic	ADJ
ajbmeb-1737	178	51	mean	mean	NOUN
ajbmeb-1737	178	52	of	of	ADP
ajbmeb-1737	178	53	the	the	DET
ajbmeb-1737	178	54	total	total	ADJ
ajbmeb-1737	178	55	degree	degree	NOUN
ajbmeb-1737	178	56	of	of	ADP
ajbmeb-1737	178	57	the	the	DET
ajbmeb-1737	178	58	safety	safety	NOUN
ajbmeb-1737	178	59	dimension	dimension	NOUN
ajbmeb-1737	178	60	,	,	PUNCT
ajbmeb-1737	178	61	which	which	PRON
ajbmeb-1737	178	62	reached	reach	VERB
ajbmeb-1737	178	63	(	(	PUNCT
ajbmeb-1737	178	64	3.4	3.4	NUM
ajbmeb-1737	178	65	)	)	PUNCT
ajbmeb-1737	178	66	)	)	PUNCT
ajbmeb-1737	178	67	with	with	ADP
ajbmeb-1737	178	68	a	a	DET
ajbmeb-1737	178	69	standard	standard	ADJ
ajbmeb-1737	178	70	deviation	deviation	NOUN
ajbmeb-1737	178	71	of	of	ADP
ajbmeb-1737	178	72	(	(	PUNCT
ajbmeb-1737	178	73	1.0	1.0	NUM
ajbmeb-1737	178	74	)	)	PUNCT
ajbmeb-1737	178	75	,	,	PUNCT
ajbmeb-1737	178	76	and	and	CCONJ
ajbmeb-1737	178	77	the	the	DET
ajbmeb-1737	178	78	degree	degree	NOUN
ajbmeb-1737	178	79	of	of	ADP
ajbmeb-1737	178	80	importance	importance	NOUN
ajbmeb-1737	178	81	american	american	ADJ
ajbmeb-1737	178	82	journal	journal	PROPN
ajbmeb-1737	178	83	of	of	ADP
ajbmeb-1737	178	84	business	business	NOUN
ajbmeb-1737	178	85	management	management	NOUN
ajbmeb-1737	178	86	,	,	PUNCT
ajbmeb-1737	178	87	economics	economic	NOUN
ajbmeb-1737	178	88	and	and	CCONJ
ajbmeb-1737	178	89	banking	banking	NOUN
ajbmeb-1737	178	90	volume	volume	NOUN
ajbmeb-1737	178	91	20	20	NUM
ajbmeb-1737	178	92	january	january	PROPN
ajbmeb-1737	178	93	,	,	PUNCT
ajbmeb-1737	178	94	2024	2024	NUM
ajbmeb-1737	178	95	p	p	NOUN
ajbmeb-1737	178	96	a	a	DET
ajbmeb-1737	178	97	g	g	NOUN
ajbmeb-1737	178	98	e	e	NOUN
ajbmeb-1737	179	1	|	|	ADV
ajbmeb-1737	179	2	139	139	NUM
ajbmeb-1737	179	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	179	4	reached	reach	VERB
ajbmeb-1737	179	5	(	(	PUNCT
ajbmeb-1737	179	6	high	high	ADJ
ajbmeb-1737	179	7	)	)	PUNCT
ajbmeb-1737	179	8	,	,	PUNCT
ajbmeb-1737	179	9	and	and	CCONJ
ajbmeb-1737	179	10	this	this	PRON
ajbmeb-1737	179	11	indicates	indicate	VERB
ajbmeb-1737	179	12	that	that	SCONJ
ajbmeb-1737	179	13	the	the	DET
ajbmeb-1737	179	14	majority	majority	NOUN
ajbmeb-1737	179	15	of	of	ADP
ajbmeb-1737	179	16	the	the	DET
ajbmeb-1737	179	17	research	research	NOUN
ajbmeb-1737	179	18	sample	sample	NOUN
ajbmeb-1737	179	19	evaluate	evaluate	VERB
ajbmeb-1737	179	20	the	the	DET
ajbmeb-1737	179	21	quality	quality	NOUN
ajbmeb-1737	179	22	of	of	ADP
ajbmeb-1737	179	23	service	service	NOUN
ajbmeb-1737	179	24	provided	provide	VERB
ajbmeb-1737	179	25	to	to	ADP
ajbmeb-1737	179	26	them	they	PRON
ajbmeb-1737	179	27	in	in	ADP
ajbmeb-1737	179	28	their	their	PRON
ajbmeb-1737	179	29	sense	sense	NOUN
ajbmeb-1737	179	30	of	of	ADP
ajbmeb-1737	179	31	safety	safety	NOUN
ajbmeb-1737	179	32	in	in	ADP
ajbmeb-1737	179	33	the	the	DET
ajbmeb-1737	179	34	college	college	NOUN
ajbmeb-1737	179	35	and	and	CCONJ
ajbmeb-1737	179	36	the	the	DET
ajbmeb-1737	179	37	research	research	NOUN
ajbmeb-1737	179	38	sample	sample	NOUN
ajbmeb-1737	179	39	,	,	PUNCT
ajbmeb-1737	179	40	which	which	PRON
ajbmeb-1737	179	41	indicates	indicate	VERB
ajbmeb-1737	179	42	that	that	SCONJ
ajbmeb-1737	179	43	there	there	PRON
ajbmeb-1737	179	44	is	be	VERB
ajbmeb-1737	179	45	a	a	DET
ajbmeb-1737	179	46	high	high	ADJ
ajbmeb-1737	179	47	agreement	agreement	NOUN
ajbmeb-1737	179	48	on	on	ADP
ajbmeb-1737	179	49	these	these	DET
ajbmeb-1737	179	50	results	result	NOUN
ajbmeb-1737	179	51	.	.	PUNCT
ajbmeb-1737	180	1	table	table	NOUN
ajbmeb-1737	180	2	(	(	PUNCT
ajbmeb-1737	180	3	7	7	X
ajbmeb-1737	180	4	)	)	PUNCT
ajbmeb-1737	180	5	shows	show	VERB
ajbmeb-1737	180	6	the	the	DET
ajbmeb-1737	180	7	arithmetic	arithmetic	ADJ
ajbmeb-1737	180	8	means	mean	NOUN
ajbmeb-1737	180	9	and	and	CCONJ
ajbmeb-1737	180	10	standard	standard	ADJ
ajbmeb-1737	180	11	deviations	deviation	NOUN
ajbmeb-1737	180	12	of	of	ADP
ajbmeb-1737	180	13	the	the	DET
ajbmeb-1737	180	14	safety	safety	NOUN
ajbmeb-1737	180	15	dimension	dimension	NOUN
ajbmeb-1737	180	16	.	.	PUNCT
ajbmeb-1737	181	1	table	table	NOUN
ajbmeb-1737	181	2	(	(	PUNCT
ajbmeb-1737	181	3	7	7	NUM
ajbmeb-1737	181	4	):	):	PUNCT
ajbmeb-1737	181	5	the	the	DET
ajbmeb-1737	181	6	averages	average	NOUN
ajbmeb-1737	181	7	and	and	CCONJ
ajbmeb-1737	181	8	standard	standard	ADJ
ajbmeb-1737	181	9	deviations	deviation	NOUN
ajbmeb-1737	181	10	of	of	ADP
ajbmeb-1737	181	11	the	the	DET
ajbmeb-1737	181	12	safety	safety	NOUN
ajbmeb-1737	181	13	dimension	dimension	NOUN
ajbmeb-1737	181	14	the	the	DET
ajbmeb-1737	181	15	dimension	dimension	NOUN
ajbmeb-1737	181	16	mean	mean	VERB
ajbmeb-1737	181	17	standard	standard	ADJ
ajbmeb-1737	181	18	deviation	deviation	NOUN
ajbmeb-1737	181	19	sig	sig	NOUN
ajbmeb-1737	181	20	.	.	PUNCT
ajbmeb-1737	182	1	safety	safety	NOUN
ajbmeb-1737	182	2	3.4	3.4	NUM
ajbmeb-1737	182	3	1.0	1.0	NUM
ajbmeb-1737	182	4	high	high	ADJ
ajbmeb-1737	182	5	3.7	3.7	NUM
ajbmeb-1737	182	6	diagnosis	diagnosis	NOUN
ajbmeb-1737	182	7	of	of	ADP
ajbmeb-1737	182	8	the	the	DET
ajbmeb-1737	182	9	empathy	empathy	ADJ
ajbmeb-1737	182	10	dimension	dimension	NOUN
ajbmeb-1737	182	11	:	:	PUNCT
ajbmeb-1737	182	12	table	table	NOUN
ajbmeb-1737	182	13	(	(	PUNCT
ajbmeb-1737	182	14	8)	8)	NUM
ajbmeb-1737	182	15	below	below	ADV
ajbmeb-1737	182	16	indicates	indicate	VERB
ajbmeb-1737	182	17	the	the	DET
ajbmeb-1737	182	18	mean	mean	ADJ
ajbmeb-1737	182	19	and	and	CCONJ
ajbmeb-1737	182	20	standard	standard	ADJ
ajbmeb-1737	182	21	deviations	deviation	NOUN
ajbmeb-1737	182	22	through	through	ADP
ajbmeb-1737	182	23	the	the	DET
ajbmeb-1737	182	24	viewpoint	viewpoint	NOUN
ajbmeb-1737	182	25	of	of	ADP
ajbmeb-1737	182	26	the	the	DET
ajbmeb-1737	182	27	research	research	NOUN
ajbmeb-1737	182	28	sample	sample	NOUN
ajbmeb-1737	182	29	members	member	NOUN
ajbmeb-1737	182	30	regarding	regard	VERB
ajbmeb-1737	182	31	the	the	DET
ajbmeb-1737	182	32	empathy	empathy	ADJ
ajbmeb-1737	182	33	dimension	dimension	NOUN
ajbmeb-1737	182	34	in	in	ADP
ajbmeb-1737	182	35	the	the	DET
ajbmeb-1737	182	36	college	college	NOUN
ajbmeb-1737	182	37	and	and	CCONJ
ajbmeb-1737	182	38	the	the	DET
ajbmeb-1737	182	39	research	research	NOUN
ajbmeb-1737	182	40	sample	sample	NOUN
ajbmeb-1737	182	41	,	,	PUNCT
ajbmeb-1737	182	42	as	as	SCONJ
ajbmeb-1737	182	43	it	it	PRON
ajbmeb-1737	182	44	reflects	reflect	VERB
ajbmeb-1737	182	45	that	that	SCONJ
ajbmeb-1737	182	46	the	the	DET
ajbmeb-1737	182	47	arithmetic	arithmetic	ADJ
ajbmeb-1737	182	48	mean	mean	NOUN
ajbmeb-1737	182	49	of	of	ADP
ajbmeb-1737	182	50	the	the	DET
ajbmeb-1737	182	51	total	total	ADJ
ajbmeb-1737	182	52	degree	degree	NOUN
ajbmeb-1737	182	53	of	of	ADP
ajbmeb-1737	182	54	the	the	DET
ajbmeb-1737	182	55	empathy	empathy	ADJ
ajbmeb-1737	182	56	dimension	dimension	NOUN
ajbmeb-1737	182	57	was	be	AUX
ajbmeb-1737	182	58	(	(	PUNCT
ajbmeb-1737	182	59	3.2	3.2	NUM
ajbmeb-1737	182	60	)	)	PUNCT
ajbmeb-1737	182	61	)	)	PUNCT
ajbmeb-1737	182	62	with	with	ADP
ajbmeb-1737	182	63	a	a	DET
ajbmeb-1737	182	64	standard	standard	ADJ
ajbmeb-1737	182	65	deviation	deviation	NOUN
ajbmeb-1737	182	66	of	of	ADP
ajbmeb-1737	182	67	(	(	PUNCT
ajbmeb-1737	182	68	1.1	1.1	NUM
ajbmeb-1737	182	69	)	)	PUNCT
ajbmeb-1737	182	70	,	,	PUNCT
ajbmeb-1737	182	71	and	and	CCONJ
ajbmeb-1737	182	72	the	the	DET
ajbmeb-1737	182	73	degree	degree	NOUN
ajbmeb-1737	182	74	of	of	ADP
ajbmeb-1737	182	75	importance	importance	NOUN
ajbmeb-1737	182	76	reached	reach	VERB
ajbmeb-1737	182	77	(	(	PUNCT
ajbmeb-1737	182	78	high	high	ADJ
ajbmeb-1737	182	79	)	)	PUNCT
ajbmeb-1737	182	80	,	,	PUNCT
ajbmeb-1737	182	81	and	and	CCONJ
ajbmeb-1737	182	82	this	this	PRON
ajbmeb-1737	182	83	indicates	indicate	VERB
ajbmeb-1737	182	84	a	a	DET
ajbmeb-1737	182	85	demonstration	demonstration	NOUN
ajbmeb-1737	182	86	of	of	ADP
ajbmeb-1737	182	87	personal	personal	ADJ
ajbmeb-1737	182	88	interest	interest	NOUN
ajbmeb-1737	182	89	and	and	CCONJ
ajbmeb-1737	182	90	care	care	VERB
ajbmeb-1737	182	91	on	on	ADP
ajbmeb-1737	182	92	the	the	DET
ajbmeb-1737	182	93	part	part	NOUN
ajbmeb-1737	182	94	of	of	ADP
ajbmeb-1737	182	95	individuals	individual	NOUN
ajbmeb-1737	182	96	in	in	ADP
ajbmeb-1737	182	97	the	the	DET
ajbmeb-1737	182	98	college	college	NOUN
ajbmeb-1737	182	99	research	research	NOUN
ajbmeb-1737	182	100	sample	sample	NOUN
ajbmeb-1737	182	101	for	for	ADP
ajbmeb-1737	182	102	clients	client	NOUN
ajbmeb-1737	182	103	,	,	PUNCT
ajbmeb-1737	182	104	which	which	PRON
ajbmeb-1737	182	105	indicates	indicate	VERB
ajbmeb-1737	182	106	that	that	SCONJ
ajbmeb-1737	182	107	there	there	PRON
ajbmeb-1737	182	108	is	be	VERB
ajbmeb-1737	182	109	a	a	DET
ajbmeb-1737	182	110	high	high	ADJ
ajbmeb-1737	182	111	agreement	agreement	NOUN
ajbmeb-1737	182	112	on	on	ADP
ajbmeb-1737	182	113	these	these	DET
ajbmeb-1737	182	114	results	result	NOUN
ajbmeb-1737	182	115	.	.	PUNCT
ajbmeb-1737	183	1	table	table	NOUN
ajbmeb-1737	183	2	(	(	PUNCT
ajbmeb-1737	183	3	8)	8)	NUM
ajbmeb-1737	183	4	shows	show	VERB
ajbmeb-1737	183	5	the	the	DET
ajbmeb-1737	183	6	arithmetic	arithmetic	ADJ
ajbmeb-1737	183	7	means	mean	NOUN
ajbmeb-1737	183	8	and	and	CCONJ
ajbmeb-1737	183	9	standard	standard	ADJ
ajbmeb-1737	183	10	deviations	deviation	NOUN
ajbmeb-1737	183	11	of	of	ADP
ajbmeb-1737	183	12	the	the	DET
ajbmeb-1737	183	13	empathy	empathy	ADJ
ajbmeb-1737	183	14	dimension	dimension	NOUN
ajbmeb-1737	183	15	.	.	PUNCT
ajbmeb-1737	184	1	table	table	NOUN
ajbmeb-1737	184	2	(	(	PUNCT
ajbmeb-1737	184	3	8)	8)	NUM
ajbmeb-1737	184	4	:	:	PUNCT
ajbmeb-1737	184	5	the	the	DET
ajbmeb-1737	184	6	means	mean	NOUN
ajbmeb-1737	184	7	and	and	CCONJ
ajbmeb-1737	184	8	standard	standard	ADJ
ajbmeb-1737	184	9	deviations	deviation	NOUN
ajbmeb-1737	184	10	of	of	ADP
ajbmeb-1737	184	11	the	the	DET
ajbmeb-1737	184	12	empathy	empathy	NOUN
ajbmeb-1737	184	13	dimension	dimension	NOUN
ajbmeb-1737	184	14	the	the	DET
ajbmeb-1737	184	15	dimension	dimension	NOUN
ajbmeb-1737	184	16	mean	mean	VERB
ajbmeb-1737	184	17	standard	standard	ADJ
ajbmeb-1737	184	18	deviation	deviation	NOUN
ajbmeb-1737	184	19	sig	sig	NOUN
ajbmeb-1737	184	20	.	.	PUNCT
ajbmeb-1737	185	1	safety	safety	NOUN
ajbmeb-1737	185	2	3.2	3.2	NUM
ajbmeb-1737	185	3	1.1	1.1	NUM
ajbmeb-1737	185	4	high	high	ADJ
ajbmeb-1737	185	5	chapter	chapter	NOUN
ajbmeb-1737	185	6	four	four	NUM
ajbmeb-1737	185	7	:	:	PUNCT
ajbmeb-1737	185	8	conclusions	conclusion	NOUN
ajbmeb-1737	185	9	and	and	CCONJ
ajbmeb-1737	185	10	recommendations	recommendation	NOUN
ajbmeb-1737	185	11	4.1	4.1	NUM
ajbmeb-1737	185	12	:	:	PUNCT
ajbmeb-1737	185	13	conclusions	conclusion	NOUN
ajbmeb-1737	185	14	:	:	PUNCT
ajbmeb-1737	185	15	1	1	X
ajbmeb-1737	185	16	.	.	PUNCT
ajbmeb-1737	186	1	the	the	DET
ajbmeb-1737	186	2	research	research	NOUN
ajbmeb-1737	186	3	concluded	conclude	VERB
ajbmeb-1737	186	4	with	with	ADP
ajbmeb-1737	186	5	a	a	DET
ajbmeb-1737	186	6	set	set	NOUN
ajbmeb-1737	186	7	of	of	ADP
ajbmeb-1737	186	8	conclusions	conclusion	NOUN
ajbmeb-1737	186	9	that	that	PRON
ajbmeb-1737	186	10	we	we	PRON
ajbmeb-1737	186	11	present	present	VERB
ajbmeb-1737	186	12	consecutively	consecutively	ADV
ajbmeb-1737	186	13	according	accord	VERB
ajbmeb-1737	186	14	to	to	ADP
ajbmeb-1737	186	15	the	the	DET
ajbmeb-1737	186	16	following	following	NOUN
ajbmeb-1737	186	17	:	:	PUNCT
ajbmeb-1737	186	18	2	2	NUM
ajbmeb-1737	186	19	.	.	NUM
ajbmeb-1737	186	20	1	1	NUM
ajbmeb-1737	186	21	.	.	PUNCT
ajbmeb-1737	187	1	the	the	DET
ajbmeb-1737	187	2	results	result	NOUN
ajbmeb-1737	187	3	showed	show	VERB
ajbmeb-1737	187	4	that	that	SCONJ
ajbmeb-1737	187	5	the	the	DET
ajbmeb-1737	187	6	majority	majority	NOUN
ajbmeb-1737	187	7	of	of	ADP
ajbmeb-1737	187	8	the	the	DET
ajbmeb-1737	187	9	research	research	NOUN
ajbmeb-1737	187	10	sample	sample	NOUN
ajbmeb-1737	187	11	members	member	NOUN
ajbmeb-1737	187	12	evaluate	evaluate	VERB
ajbmeb-1737	187	13	the	the	DET
ajbmeb-1737	187	14	quality	quality	NOUN
ajbmeb-1737	187	15	of	of	ADP
ajbmeb-1737	187	16	the	the	DET
ajbmeb-1737	187	17	service	service	NOUN
ajbmeb-1737	187	18	provided	provide	VERB
ajbmeb-1737	187	19	to	to	ADP
ajbmeb-1737	187	20	them	they	PRON
ajbmeb-1737	187	21	through	through	ADP
ajbmeb-1737	187	22	the	the	DET
ajbmeb-1737	187	23	suitability	suitability	NOUN
ajbmeb-1737	187	24	of	of	ADP
ajbmeb-1737	187	25	the	the	DET
ajbmeb-1737	187	26	external	external	ADJ
ajbmeb-1737	187	27	appearance	appearance	NOUN
ajbmeb-1737	187	28	and	and	CCONJ
ajbmeb-1737	187	29	the	the	DET
ajbmeb-1737	187	30	facilitation	facilitation	NOUN
ajbmeb-1737	187	31	of	of	ADP
ajbmeb-1737	187	32	the	the	DET
ajbmeb-1737	187	33	internal	internal	ADJ
ajbmeb-1737	187	34	appearance	appearance	NOUN
ajbmeb-1737	187	35	,	,	PUNCT
ajbmeb-1737	187	36	and	and	CCONJ
ajbmeb-1737	187	37	that	that	SCONJ
ajbmeb-1737	187	38	they	they	PRON
ajbmeb-1737	187	39	show	show	VERB
ajbmeb-1737	187	40	agreement	agreement	NOUN
ajbmeb-1737	187	41	on	on	ADP
ajbmeb-1737	187	42	their	their	PRON
ajbmeb-1737	187	43	feeling	feeling	NOUN
ajbmeb-1737	187	44	of	of	ADP
ajbmeb-1737	187	45	confidence	confidence	NOUN
ajbmeb-1737	187	46	and	and	CCONJ
ajbmeb-1737	187	47	the	the	DET
ajbmeb-1737	187	48	ability	ability	NOUN
ajbmeb-1737	187	49	of	of	ADP
ajbmeb-1737	187	50	the	the	DET
ajbmeb-1737	187	51	research	research	NOUN
ajbmeb-1737	187	52	sample	sample	NOUN
ajbmeb-1737	187	53	in	in	ADP
ajbmeb-1737	187	54	the	the	DET
ajbmeb-1737	187	55	college	college	NOUN
ajbmeb-1737	187	56	to	to	PART
ajbmeb-1737	187	57	show	show	VERB
ajbmeb-1737	187	58	respect	respect	NOUN
ajbmeb-1737	187	59	for	for	ADP
ajbmeb-1737	187	60	them	they	PRON
ajbmeb-1737	187	61	.	.	PUNCT
ajbmeb-1737	188	1	3	3	X
ajbmeb-1737	188	2	.	.	X
ajbmeb-1737	188	3	the	the	DET
ajbmeb-1737	188	4	majority	majority	NOUN
ajbmeb-1737	188	5	of	of	ADP
ajbmeb-1737	188	6	the	the	DET
ajbmeb-1737	188	7	members	member	NOUN
ajbmeb-1737	188	8	of	of	ADP
ajbmeb-1737	188	9	the	the	DET
ajbmeb-1737	188	10	research	research	NOUN
ajbmeb-1737	188	11	sample	sample	NOUN
ajbmeb-1737	188	12	show	show	VERB
ajbmeb-1737	188	13	the	the	DET
ajbmeb-1737	188	14	desire	desire	NOUN
ajbmeb-1737	188	15	to	to	PART
ajbmeb-1737	188	16	provide	provide	VERB
ajbmeb-1737	188	17	the	the	DET
ajbmeb-1737	188	18	assistance	assistance	NOUN
ajbmeb-1737	188	19	and	and	CCONJ
ajbmeb-1737	188	20	the	the	DET
ajbmeb-1737	188	21	immediate	immediate	ADJ
ajbmeb-1737	188	22	service	service	NOUN
ajbmeb-1737	188	23	provided	provide	VERB
ajbmeb-1737	188	24	,	,	PUNCT
ajbmeb-1737	188	25	and	and	CCONJ
ajbmeb-1737	188	26	they	they	PRON
ajbmeb-1737	188	27	evaluate	evaluate	VERB
ajbmeb-1737	188	28	the	the	DET
ajbmeb-1737	188	29	quality	quality	NOUN
ajbmeb-1737	188	30	of	of	ADP
ajbmeb-1737	188	31	the	the	DET
ajbmeb-1737	188	32	service	service	NOUN
ajbmeb-1737	188	33	provided	provide	VERB
ajbmeb-1737	188	34	to	to	ADP
ajbmeb-1737	188	35	them	they	PRON
ajbmeb-1737	188	36	in	in	ADP
ajbmeb-1737	188	37	their	their	PRON
ajbmeb-1737	188	38	sense	sense	NOUN
ajbmeb-1737	188	39	of	of	ADP
ajbmeb-1737	188	40	safety	safety	NOUN
ajbmeb-1737	188	41	in	in	ADP
ajbmeb-1737	188	42	the	the	DET
ajbmeb-1737	188	43	college	college	NOUN
ajbmeb-1737	188	44	.	.	PUNCT
ajbmeb-1737	189	1	the	the	DET
ajbmeb-1737	189	2	research	research	NOUN
ajbmeb-1737	189	3	sample	sample	NOUN
ajbmeb-1737	189	4	indicates	indicate	VERB
ajbmeb-1737	189	5	the	the	DET
ajbmeb-1737	189	6	personal	personal	ADJ
ajbmeb-1737	189	7	interest	interest	NOUN
ajbmeb-1737	189	8	and	and	CCONJ
ajbmeb-1737	189	9	care	care	NOUN
ajbmeb-1737	189	10	of	of	ADP
ajbmeb-1737	189	11	the	the	DET
ajbmeb-1737	189	12	individuals	individual	NOUN
ajbmeb-1737	189	13	in	in	ADP
ajbmeb-1737	189	14	the	the	DET
ajbmeb-1737	189	15	college	college	NOUN
ajbmeb-1737	189	16	for	for	ADP
ajbmeb-1737	189	17	clients	client	NOUN
ajbmeb-1737	189	18	.	.	PUNCT
ajbmeb-1737	190	1	4	4	X
ajbmeb-1737	190	2	.	.	SYM
ajbmeb-1737	190	3	3	3	NUM
ajbmeb-1737	190	4	.	.	PUNCT
ajbmeb-1737	191	1	the	the	DET
ajbmeb-1737	191	2	college	college	NOUN
ajbmeb-1737	191	3	’s	’s	PART
ajbmeb-1737	191	4	interest	interest	NOUN
ajbmeb-1737	191	5	in	in	ADP
ajbmeb-1737	191	6	electronic	electronic	ADJ
ajbmeb-1737	191	7	databases	database	NOUN
ajbmeb-1737	191	8	with	with	ADP
ajbmeb-1737	191	9	the	the	DET
ajbmeb-1737	191	10	availability	availability	NOUN
ajbmeb-1737	191	11	of	of	ADP
ajbmeb-1737	191	12	modern	modern	ADJ
ajbmeb-1737	191	13	,	,	PUNCT
ajbmeb-1737	191	14	sophisticated	sophisticated	ADJ
ajbmeb-1737	191	15	and	and	CCONJ
ajbmeb-1737	191	16	appropriate	appropriate	ADJ
ajbmeb-1737	191	17	equipment	equipment	NOUN
ajbmeb-1737	191	18	and	and	CCONJ
ajbmeb-1737	191	19	classrooms	classroom	NOUN
ajbmeb-1737	191	20	.	.	PUNCT
ajbmeb-1737	192	1	5	5	X
ajbmeb-1737	192	2	.	.	SYM
ajbmeb-1737	192	3	4	4	NUM
ajbmeb-1737	192	4	.	.	PUNCT
ajbmeb-1737	193	1	the	the	DET
ajbmeb-1737	193	2	college	college	NOUN
ajbmeb-1737	193	3	’s	’s	PART
ajbmeb-1737	193	4	interest	interest	NOUN
ajbmeb-1737	193	5	in	in	ADP
ajbmeb-1737	193	6	students	student	NOUN
ajbmeb-1737	193	7	’	'	PUNCT
ajbmeb-1737	193	8	problems	problem	NOUN
ajbmeb-1737	193	9	with	with	ADP
ajbmeb-1737	193	10	the	the	DET
ajbmeb-1737	193	11	nature	nature	NOUN
ajbmeb-1737	193	12	of	of	ADP
ajbmeb-1737	193	13	the	the	DET
ajbmeb-1737	193	14	educational	educational	ADJ
ajbmeb-1737	193	15	service	service	NOUN
ajbmeb-1737	193	16	provided	provide	VERB
ajbmeb-1737	193	17	and	and	CCONJ
ajbmeb-1737	193	18	providing	provide	VERB
ajbmeb-1737	193	19	its	its	PRON
ajbmeb-1737	193	20	services	service	NOUN
ajbmeb-1737	193	21	on	on	ADP
ajbmeb-1737	193	22	time	time	NOUN
ajbmeb-1737	193	23	.	.	PUNCT
ajbmeb-1737	194	1	4.2	4.2	NUM
ajbmeb-1737	194	2	:	:	PUNCT
ajbmeb-1737	194	3	recommendations	recommendation	NOUN
ajbmeb-1737	194	4	:	:	PUNCT
ajbmeb-1737	194	5	1	1	X
ajbmeb-1737	194	6	.	.	X
ajbmeb-1737	195	1	in	in	ADP
ajbmeb-1737	195	2	light	light	NOUN
ajbmeb-1737	195	3	of	of	ADP
ajbmeb-1737	195	4	the	the	DET
ajbmeb-1737	195	5	research	research	NOUN
ajbmeb-1737	195	6	results	result	NOUN
ajbmeb-1737	195	7	,	,	PUNCT
ajbmeb-1737	195	8	we	we	PRON
ajbmeb-1737	195	9	recommend	recommend	VERB
ajbmeb-1737	195	10	the	the	DET
ajbmeb-1737	195	11	following	following	NOUN
ajbmeb-1737	195	12	:	:	PUNCT
ajbmeb-1737	195	13	2	2	X
ajbmeb-1737	195	14	.	.	X
ajbmeb-1737	195	15	the	the	DET
ajbmeb-1737	195	16	faculty	faculty	NOUN
ajbmeb-1737	195	17	continues	continue	VERB
ajbmeb-1737	195	18	to	to	PART
ajbmeb-1737	195	19	emphasize	emphasize	VERB
ajbmeb-1737	195	20	the	the	DET
ajbmeb-1737	195	21	commitment	commitment	NOUN
ajbmeb-1737	195	22	,	,	PUNCT
ajbmeb-1737	195	23	development	development	NOUN
ajbmeb-1737	195	24	and	and	CCONJ
ajbmeb-1737	195	25	continuous	continuous	ADJ
ajbmeb-1737	195	26	improvement	improvement	NOUN
ajbmeb-1737	195	27	of	of	ADP
ajbmeb-1737	195	28	the	the	DET
ajbmeb-1737	195	29	educational	educational	ADJ
ajbmeb-1737	195	30	plan	plan	NOUN
ajbmeb-1737	195	31	in	in	ADP
ajbmeb-1737	195	32	the	the	DET
ajbmeb-1737	195	33	college	college	NOUN
ajbmeb-1737	195	34	,	,	PUNCT
ajbmeb-1737	195	35	the	the	DET
ajbmeb-1737	195	36	research	research	NOUN
ajbmeb-1737	195	37	sample	sample	NOUN
ajbmeb-1737	195	38	.	.	PUNCT
ajbmeb-1737	196	1	american	american	ADJ
ajbmeb-1737	196	2	journal	journal	PROPN
ajbmeb-1737	196	3	of	of	ADP
ajbmeb-1737	196	4	business	business	NOUN
ajbmeb-1737	196	5	management	management	NOUN
ajbmeb-1737	196	6	,	,	PUNCT
ajbmeb-1737	196	7	economics	economic	NOUN
ajbmeb-1737	196	8	and	and	CCONJ
ajbmeb-1737	196	9	banking	banking	NOUN
ajbmeb-1737	196	10	volume	volume	NOUN
ajbmeb-1737	196	11	20	20	NUM
ajbmeb-1737	196	12	january	january	PROPN
ajbmeb-1737	196	13	,	,	PUNCT
ajbmeb-1737	196	14	2024	2024	NUM
ajbmeb-1737	196	15	p	p	NOUN
ajbmeb-1737	196	16	a	a	DET
ajbmeb-1737	196	17	g	g	NOUN
ajbmeb-1737	196	18	e	e	NOUN
ajbmeb-1737	197	1	|	|	ADV
ajbmeb-1737	197	2	140	140	NUM
ajbmeb-1737	197	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	197	4	3	3	NUM
ajbmeb-1737	197	5	.	.	NOUN
ajbmeb-1737	197	6	2	2	NUM
ajbmeb-1737	197	7	.	.	X
ajbmeb-1737	198	1	developing	develop	VERB
ajbmeb-1737	198	2	and	and	CCONJ
ajbmeb-1737	198	3	updating	update	VERB
ajbmeb-1737	198	4	the	the	DET
ajbmeb-1737	198	5	programs	program	NOUN
ajbmeb-1737	198	6	required	require	VERB
ajbmeb-1737	198	7	for	for	ADP
ajbmeb-1737	198	8	the	the	DET
ajbmeb-1737	198	9	quality	quality	NOUN
ajbmeb-1737	198	10	inputs	input	NOUN
ajbmeb-1737	198	11	and	and	CCONJ
ajbmeb-1737	198	12	outputs	output	NOUN
ajbmeb-1737	198	13	of	of	ADP
ajbmeb-1737	198	14	the	the	DET
ajbmeb-1737	198	15	educational	educational	ADJ
ajbmeb-1737	198	16	process	process	NOUN
ajbmeb-1737	198	17	in	in	ADP
ajbmeb-1737	198	18	the	the	DET
ajbmeb-1737	198	19	college	college	NOUN
ajbmeb-1737	198	20	.	.	PUNCT
ajbmeb-1737	199	1	4	4	NUM
ajbmeb-1737	199	2	.	.	SYM
ajbmeb-1737	199	3	3	3	NUM
ajbmeb-1737	199	4	.	.	PUNCT
ajbmeb-1737	200	1	developing	develop	VERB
ajbmeb-1737	200	2	a	a	DET
ajbmeb-1737	200	3	system	system	NOUN
ajbmeb-1737	200	4	based	base	VERB
ajbmeb-1737	200	5	on	on	ADP
ajbmeb-1737	200	6	effective	effective	ADJ
ajbmeb-1737	200	7	foundations	foundation	NOUN
ajbmeb-1737	200	8	and	and	CCONJ
ajbmeb-1737	200	9	standards	standard	NOUN
ajbmeb-1737	200	10	to	to	PART
ajbmeb-1737	200	11	monitor	monitor	VERB
ajbmeb-1737	200	12	and	and	CCONJ
ajbmeb-1737	200	13	evaluate	evaluate	VERB
ajbmeb-1737	200	14	academic	academic	ADJ
ajbmeb-1737	200	15	and	and	CCONJ
ajbmeb-1737	200	16	administrative	administrative	ADJ
ajbmeb-1737	200	17	performance	performance	NOUN
ajbmeb-1737	200	18	every	every	DET
ajbmeb-1737	200	19	period	period	NOUN
ajbmeb-1737	200	20	,	,	PUNCT
ajbmeb-1737	200	21	and	and	CCONJ
ajbmeb-1737	200	22	focus	focus	VERB
ajbmeb-1737	200	23	on	on	ADP
ajbmeb-1737	200	24	measuring	measure	VERB
ajbmeb-1737	200	25	students	student	NOUN
ajbmeb-1737	200	26	’	'	PUNCT
ajbmeb-1737	200	27	satisfaction	satisfaction	NOUN
ajbmeb-1737	200	28	as	as	ADP
ajbmeb-1737	200	29	one	one	NUM
ajbmeb-1737	200	30	of	of	ADP
ajbmeb-1737	200	31	the	the	DET
ajbmeb-1737	200	32	criteria	criterion	NOUN
ajbmeb-1737	200	33	for	for	ADP
ajbmeb-1737	200	34	monitoring	monitor	VERB
ajbmeb-1737	200	35	performance	performance	NOUN
ajbmeb-1737	200	36	.	.	PUNCT
ajbmeb-1737	201	1	5	5	X
ajbmeb-1737	201	2	.	.	SYM
ajbmeb-1737	201	3	4	4	NUM
ajbmeb-1737	201	4	.	.	PUNCT
ajbmeb-1737	202	1	the	the	DET
ajbmeb-1737	202	2	necessity	necessity	NOUN
ajbmeb-1737	202	3	of	of	ADP
ajbmeb-1737	202	4	the	the	DET
ajbmeb-1737	202	5	commitment	commitment	NOUN
ajbmeb-1737	202	6	of	of	ADP
ajbmeb-1737	202	7	individuals	individual	NOUN
ajbmeb-1737	202	8	to	to	ADP
ajbmeb-1737	202	9	the	the	DET
ajbmeb-1737	202	10	college	college	NOUN
ajbmeb-1737	202	11	to	to	PART
ajbmeb-1737	202	12	meet	meet	VERB
ajbmeb-1737	202	13	the	the	DET
ajbmeb-1737	202	14	needs	need	NOUN
ajbmeb-1737	202	15	of	of	ADP
ajbmeb-1737	202	16	the	the	DET
ajbmeb-1737	202	17	teachers	teacher	NOUN
ajbmeb-1737	202	18	and	and	CCONJ
ajbmeb-1737	202	19	students	student	NOUN
ajbmeb-1737	202	20	and	and	CCONJ
ajbmeb-1737	202	21	that	that	SCONJ
ajbmeb-1737	202	22	adequate	adequate	ADJ
ajbmeb-1737	202	23	wheel	wheel	NOUN
ajbmeb-1737	202	24	stops	stop	NOUN
ajbmeb-1737	202	25	are	be	AUX
ajbmeb-1737	202	26	available	available	ADJ
ajbmeb-1737	202	27	beside	beside	ADP
ajbmeb-1737	202	28	the	the	DET
ajbmeb-1737	202	29	college	college	NOUN
ajbmeb-1737	202	30	.	.	PUNCT
ajbmeb-1737	203	1	6	6	NUM
ajbmeb-1737	203	2	.	.	SYM
ajbmeb-1737	203	3	5	5	NUM
ajbmeb-1737	203	4	.	.	PUNCT
ajbmeb-1737	204	1	the	the	DET
ajbmeb-1737	204	2	necessity	necessity	NOUN
ajbmeb-1737	204	3	to	to	PART
ajbmeb-1737	204	4	allocate	allocate	VERB
ajbmeb-1737	204	5	places	place	NOUN
ajbmeb-1737	204	6	for	for	ADP
ajbmeb-1737	204	7	students	student	NOUN
ajbmeb-1737	204	8	'	'	PART
ajbmeb-1737	204	9	activities	activity	NOUN
ajbmeb-1737	204	10	far	far	ADV
ajbmeb-1737	204	11	from	from	ADP
ajbmeb-1737	204	12	the	the	DET
ajbmeb-1737	204	13	classrooms	classroom	NOUN
ajbmeb-1737	204	14	,	,	PUNCT
ajbmeb-1737	204	15	while	while	SCONJ
ajbmeb-1737	204	16	providing	provide	VERB
ajbmeb-1737	204	17	appropriate	appropriate	ADJ
ajbmeb-1737	204	18	entertainment	entertainment	NOUN
ajbmeb-1737	204	19	means	mean	NOUN
ajbmeb-1737	204	20	and	and	CCONJ
ajbmeb-1737	204	21	suitable	suitable	ADJ
ajbmeb-1737	204	22	amenities	amenity	NOUN
ajbmeb-1737	204	23	for	for	ADP
ajbmeb-1737	204	24	students	student	NOUN
ajbmeb-1737	204	25	.	.	PUNCT
ajbmeb-1737	205	1	references	reference	NOUN
ajbmeb-1737	205	2	:	:	PUNCT
ajbmeb-1737	205	3	1	1	X
ajbmeb-1737	205	4	.	.	X
ajbmeb-1737	205	5	abdullah	abdullah	PROPN
ajbmeb-1737	205	6	,	,	PUNCT
ajbmeb-1737	205	7	firdaus	firdaus	PROPN
ajbmeb-1737	205	8	(	(	PUNCT
ajbmeb-1737	205	9	2006	2006	NUM
ajbmeb-1737	205	10	)	)	PUNCT
ajbmeb-1737	205	11	.	.	PUNCT
ajbmeb-1737	206	1	measuring	measure	VERB
ajbmeb-1737	206	2	service	service	NOUN
ajbmeb-1737	206	3	quality	quality	NOUN
ajbmeb-1737	206	4	in	in	ADP
ajbmeb-1737	206	5	higher	high	ADJ
ajbmeb-1737	206	6	education	education	NOUN
ajbmeb-1737	206	7	:	:	PUNCT
ajbmeb-1737	206	8	three	three	NUM
ajbmeb-1737	206	9	instruments	instrument	NOUN
ajbmeb-1737	206	10	compared	compare	VERB
ajbmeb-1737	206	11	.	.	PUNCT
ajbmeb-1737	207	1	international	international	ADJ
ajbmeb-1737	207	2	journal	journal	PROPN
ajbmeb-1737	207	3	of	of	ADP
ajbmeb-1737	207	4	research	research	NOUN
ajbmeb-1737	207	5	&	&	CCONJ
ajbmeb-1737	207	6	method	method	NOUN
ajbmeb-1737	207	7	in	in	ADP
ajbmeb-1737	207	8	education	education	NOUN
ajbmeb-1737	207	9	,	,	PUNCT
ajbmeb-1737	207	10	vol	vol	NOUN
ajbmeb-1737	207	11	.	.	PROPN
ajbmeb-1737	207	12	29	29	NUM
ajbmeb-1737	207	13	,	,	PUNCT
ajbmeb-1737	207	14	no	no	INTJ
ajbmeb-1737	207	15	.	.	NOUN
ajbmeb-1737	207	16	1	1	NUM
ajbmeb-1737	207	17	,	,	PUNCT
ajbmeb-1737	207	18	april	april	PROPN
ajbmeb-1737	207	19	2006	2006	NUM
ajbmeb-1737	207	20	,	,	PUNCT
ajbmeb-1737	207	21	pp	pp	ADJ
ajbmeb-1737	207	22	.	.	PUNCT
ajbmeb-1737	208	1	71–89	71–89	NUM
ajbmeb-1737	208	2	.	.	X
ajbmeb-1737	209	1	2	2	NUM
ajbmeb-1737	209	2	.	.	X
ajbmeb-1737	209	3	abdul	abdul	PROPN
ajbmeb-1737	209	4	-	-	PUNCT
ajbmeb-1737	209	5	wahab	wahab	PROPN
ajbmeb-1737	209	6	,	,	PUNCT
ajbmeb-1737	209	7	haydar	haydar	PROPN
ajbmeb-1737	209	8	sami	sami	PROPN
ajbmeb-1737	209	9	and	and	CCONJ
ajbmeb-1737	209	10	nazem	nazem	PROPN
ajbmeb-1737	209	11	,	,	PUNCT
ajbmeb-1737	209	12	ahmad	ahmad	PROPN
ajbmeb-1737	209	13	raad	raad	PROPN
ajbmeb-1737	209	14	(	(	PUNCT
ajbmeb-1737	209	15	2017	2017	NUM
ajbmeb-1737	209	16	)	)	PUNCT
ajbmeb-1737	209	17	,	,	PUNCT
ajbmeb-1737	209	18	the	the	DET
ajbmeb-1737	209	19	impact	impact	NOUN
ajbmeb-1737	209	20	of	of	ADP
ajbmeb-1737	209	21	service	service	NOUN
ajbmeb-1737	209	22	quality	quality	NOUN
ajbmeb-1737	209	23	on	on	ADP
ajbmeb-1737	209	24	the	the	DET
ajbmeb-1737	209	25	level	level	NOUN
ajbmeb-1737	209	26	of	of	ADP
ajbmeb-1737	209	27	university	university	NOUN
ajbmeb-1737	209	28	service	service	NOUN
ajbmeb-1737	209	29	demand	demand	NOUN
ajbmeb-1737	209	30	,	,	PUNCT
ajbmeb-1737	209	31	applied	apply	VERB
ajbmeb-1737	209	32	research	research	NOUN
ajbmeb-1737	209	33	in	in	ADP
ajbmeb-1737	209	34	tigris	tigris	NOUN
ajbmeb-1737	209	35	college	college	NOUN
ajbmeb-1737	209	36	,	,	PUNCT
ajbmeb-1737	209	37	al	al	PROPN
ajbmeb-1737	209	38	-	-	PUNCT
ajbmeb-1737	209	39	ahlia	ahlia	PROPN
ajbmeb-1737	209	40	university	university	NOUN
ajbmeb-1737	209	41	,	,	PUNCT
ajbmeb-1737	209	42	journal	journal	NOUN
ajbmeb-1737	209	43	of	of	ADP
ajbmeb-1737	209	44	financial	financial	ADJ
ajbmeb-1737	209	45	and	and	CCONJ
ajbmeb-1737	209	46	accounting	accounting	NOUN
ajbmeb-1737	209	47	studies	study	NOUN
ajbmeb-1737	209	48	,	,	PUNCT
ajbmeb-1737	209	49	volume	volume	NOUN
ajbmeb-1737	209	50	12	12	NUM
ajbmeb-1737	209	51	,	,	PUNCT
ajbmeb-1737	209	52	issue	issue	NOUN
ajbmeb-1737	209	53	40	40	NUM
ajbmeb-1737	209	54	,	,	PUNCT
ajbmeb-1737	209	55	iraq	iraq	PROPN
ajbmeb-1737	209	56	.	.	PUNCT
ajbmeb-1737	210	1	3	3	X
ajbmeb-1737	210	2	.	.	X
ajbmeb-1737	210	3	akhlaghi	akhlaghi	PROPN
ajbmeb-1737	210	4	,	,	PUNCT
ajbmeb-1737	210	5	ehsan	ehsan	PROPN
ajbmeb-1737	210	6	,	,	PUNCT
ajbmeb-1737	210	7	shahnaz	shahnaz	PROPN
ajbmeb-1737	210	8	amini	amini	PROPN
ajbmeb-1737	210	9	,	,	PUNCT
ajbmeb-1737	210	10	hossein	hossein	PROPN
ajbmeb-1737	210	11	akhlaghi,(2012	akhlaghi,(2012	PROPN
ajbmeb-1737	210	12	)	)	PUNCT
ajbmeb-1737	210	13	,	,	PUNCT
ajbmeb-1737	210	14	evaluating	evaluate	VERB
ajbmeb-1737	210	15	educational	educational	ADJ
ajbmeb-1737	210	16	service	service	NOUN
ajbmeb-1737	210	17	quality	quality	NOUN
ajbmeb-1737	210	18	in	in	ADP
ajbmeb-1737	210	19	technical	technical	ADJ
ajbmeb-1737	210	20	and	and	CCONJ
ajbmeb-1737	210	21	vocational	vocational	ADJ
ajbmeb-1737	210	22	colleges	college	NOUN
ajbmeb-1737	210	23	using	use	VERB
ajbmeb-1737	210	24	servqual	servqual	ADJ
ajbmeb-1737	210	25	model	model	NOUN
ajbmeb-1737	210	26	,	,	PUNCT
ajbmeb-1737	210	27	aislamic	aislamic	PROPN
ajbmeb-1737	210	28	azad	azad	PROPN
ajbmeb-1737	210	29	university	university	PROPN
ajbmeb-1737	210	30	south	south	PROPN
ajbmeb-1737	210	31	tehran	tehran	PROPN
ajbmeb-1737	210	32	branch	branch	NOUN
ajbmeb-1737	210	33	,	,	PUNCT
ajbmeb-1737	210	34	faculty	faculty	NOUN
ajbmeb-1737	210	35	of	of	ADP
ajbmeb-1737	210	36	inductrial	inductrial	ADJ
ajbmeb-1737	210	37	engineering	engineering	NOUN
ajbmeb-1737	210	38	,	,	PUNCT
ajbmeb-1737	210	39	tehran	tehran	PROPN
ajbmeb-1737	210	40	,	,	PUNCT
ajbmeb-1737	210	41	iran	iran	PROPN
ajbmeb-1737	210	42	.	.	PUNCT
ajbmeb-1737	211	1	4	4	X
ajbmeb-1737	211	2	.	.	X
ajbmeb-1737	211	3	al	al	PROPN
ajbmeb-1737	211	4	-	-	PUNCT
ajbmeb-1737	211	5	najjar	najjar	PROPN
ajbmeb-1737	211	6	,	,	PUNCT
ajbmeb-1737	211	7	sabah	sabah	PROPN
ajbmeb-1737	211	8	majeed	majeed	PROPN
ajbmeb-1737	211	9	and	and	CCONJ
ajbmeb-1737	211	10	jawad	jawad	PROPN
ajbmeb-1737	211	11	,	,	PUNCT
ajbmeb-1737	211	12	maha	maha	PROPN
ajbmeb-1737	211	13	kamel	kamel	PROPN
ajbmeb-1737	211	14	,	,	PUNCT
ajbmeb-1737	211	15	(	(	PUNCT
ajbmeb-1737	211	16	2017	2017	NUM
ajbmeb-1737	211	17	)	)	PUNCT
ajbmeb-1737	211	18	,	,	PUNCT
ajbmeb-1737	211	19	quality	quality	NOUN
ajbmeb-1737	211	20	management	management	NOUN
ajbmeb-1737	211	21	,	,	PUNCT
ajbmeb-1737	211	22	principles	principle	NOUN
ajbmeb-1737	211	23	and	and	CCONJ
ajbmeb-1737	211	24	applications	application	NOUN
ajbmeb-1737	211	25	,	,	PUNCT
ajbmeb-1737	211	26	first	first	ADJ
ajbmeb-1737	211	27	edition	edition	NOUN
ajbmeb-1737	211	28	,	,	PUNCT
ajbmeb-1737	211	29	baghdad	baghdad	PROPN
ajbmeb-1737	211	30	,	,	PUNCT
ajbmeb-1737	211	31	iraq	iraq	PROPN
ajbmeb-1737	211	32	.	.	PUNCT
ajbmeb-1737	212	1	5	5	X
ajbmeb-1737	212	2	.	.	X
ajbmeb-1737	212	3	al	al	PROPN
ajbmeb-1737	212	4	-	-	PUNCT
ajbmeb-1737	212	5	saadawi	saadawi	NOUN
ajbmeb-1737	212	6	,	,	PUNCT
ajbmeb-1737	212	7	and	and	CCONJ
ajbmeb-1737	212	8	ijid	ijid	VERB
ajbmeb-1737	212	9	atfah	atfah	PROPN
ajbmeb-1737	212	10	hammoud	hammoud	NOUN
ajbmeb-1737	212	11	(	(	PUNCT
ajbmeb-1737	212	12	2016	2016	NUM
ajbmeb-1737	212	13	)	)	PUNCT
ajbmeb-1737	212	14	,	,	PUNCT
ajbmeb-1737	212	15	student	student	NOUN
ajbmeb-1737	212	16	satisfaction	satisfaction	NOUN
ajbmeb-1737	212	17	with	with	ADP
ajbmeb-1737	212	18	the	the	DET
ajbmeb-1737	212	19	quality	quality	NOUN
ajbmeb-1737	212	20	of	of	ADP
ajbmeb-1737	212	21	the	the	DET
ajbmeb-1737	212	22	university	university	NOUN
ajbmeb-1737	212	23	's	's	PART
ajbmeb-1737	212	24	educational	educational	ADJ
ajbmeb-1737	212	25	process	process	NOUN
ajbmeb-1737	212	26	,	,	PUNCT
ajbmeb-1737	212	27	applied	apply	VERB
ajbmeb-1737	212	28	study	study	NOUN
ajbmeb-1737	212	29	at	at	ADP
ajbmeb-1737	212	30	the	the	DET
ajbmeb-1737	212	31	college	college	NOUN
ajbmeb-1737	212	32	of	of	ADP
ajbmeb-1737	212	33	education	education	NOUN
ajbmeb-1737	212	34	for	for	ADP
ajbmeb-1737	212	35	pure	pure	ADJ
ajbmeb-1737	212	36	sciences	science	NOUN
ajbmeb-1737	212	37	,	,	PUNCT
ajbmeb-1737	212	38	dhi	dhi	PROPN
ajbmeb-1737	212	39	qar	qar	PROPN
ajbmeb-1737	212	40	university	university	PROPN
ajbmeb-1737	212	41	,	,	PUNCT
ajbmeb-1737	212	42	al	al	PROPN
ajbmeb-1737	212	43	-	-	PUNCT
ajbmeb-1737	212	44	kut	kut	PROPN
ajbmeb-1737	212	45	journal	journal	PROPN
ajbmeb-1737	212	46	of	of	ADP
ajbmeb-1737	212	47	economic	economic	ADJ
ajbmeb-1737	212	48	and	and	CCONJ
ajbmeb-1737	212	49	administrative	administrative	ADJ
ajbmeb-1737	212	50	sciences	science	NOUN
ajbmeb-1737	212	51	,	,	PUNCT
ajbmeb-1737	212	52	issue	issue	NOUN
ajbmeb-1737	212	53	24	24	NUM
ajbmeb-1737	212	54	,	,	PUNCT
ajbmeb-1737	212	55	iraq	iraq	PROPN
ajbmeb-1737	212	56	.	.	PUNCT
ajbmeb-1737	213	1	6	6	X
ajbmeb-1737	213	2	.	.	X
ajbmeb-1737	213	3	chikwawawa	chikwawawa	NOUN
ajbmeb-1737	213	4	,	,	PUNCT
ajbmeb-1737	213	5	cosmas,(2019	cosmas,(2019	NOUN
ajbmeb-1737	213	6	)	)	PUNCT
ajbmeb-1737	213	7	,	,	PUNCT
ajbmeb-1737	213	8	service	service	NOUN
ajbmeb-1737	213	9	quality	quality	NOUN
ajbmeb-1737	213	10	and	and	CCONJ
ajbmeb-1737	213	11	customer	customer	NOUN
ajbmeb-1737	213	12	satisfaction	satisfaction	NOUN
ajbmeb-1737	213	13	in	in	ADP
ajbmeb-1737	213	14	the	the	DET
ajbmeb-1737	213	15	public	public	ADJ
ajbmeb-1737	213	16	sector	sector	NOUN
ajbmeb-1737	213	17	,	,	PUNCT
ajbmeb-1737	213	18	college	college	NOUN
ajbmeb-1737	213	19	of	of	ADP
ajbmeb-1737	213	20	business	business	NOUN
ajbmeb-1737	213	21	,	,	PUNCT
ajbmeb-1737	213	22	peace	peace	NOUN
ajbmeb-1737	213	23	leadership	leadership	NOUN
ajbmeb-1737	213	24	and	and	CCONJ
ajbmeb-1737	213	25	governance	governance	NOUN
ajbmeb-1737	213	26	,	,	PUNCT
ajbmeb-1737	213	27	africa	africa	PROPN
ajbmeb-1737	213	28	university	university	PROPN
ajbmeb-1737	213	29	,	,	PUNCT
ajbmeb-1737	213	30	mutare	mutare	PROPN
ajbmeb-1737	213	31	,	,	PUNCT
ajbmeb-1737	213	32	zimbabwe	zimbabwe	NOUN
ajbmeb-1737	213	33	.	.	PUNCT
ajbmeb-1737	214	1	7	7	X
ajbmeb-1737	214	2	.	.	X
ajbmeb-1737	214	3	cronin	cronin	PROPN
ajbmeb-1737	214	4	,	,	PUNCT
ajbmeb-1737	214	5	j.	j.	PROPN
ajbmeb-1737	214	6	j.	j.	PROPN
ajbmeb-1737	214	7	&	&	CCONJ
ajbmeb-1737	214	8	taylor	taylor	PROPN
ajbmeb-1737	214	9	,	,	PUNCT
ajbmeb-1737	214	10	s.	s.	PROPN
ajbmeb-1737	214	11	a.	a.	PROPN
ajbmeb-1737	214	12	(	(	PUNCT
ajbmeb-1737	214	13	1992	1992	NUM
ajbmeb-1737	214	14	)	)	PUNCT
ajbmeb-1737	214	15	,	,	PUNCT
ajbmeb-1737	214	16	measuring	measure	VERB
ajbmeb-1737	214	17	service	service	NOUN
ajbmeb-1737	214	18	quality	quality	NOUN
ajbmeb-1737	214	19	:	:	PUNCT
ajbmeb-1737	214	20	a	a	DET
ajbmeb-1737	214	21	re	re	NOUN
ajbmeb-1737	214	22	-	-	NOUN
ajbmeb-1737	214	23	examination	examination	NOUN
ajbmeb-1737	214	24	and	and	CCONJ
ajbmeb-1737	214	25	extension	extension	NOUN
ajbmeb-1737	214	26	.	.	PUNCT
ajbmeb-1737	215	1	j.	j.	PROPN
ajbmeb-1737	215	2	of	of	ADP
ajbmeb-1737	215	3	marketing	marketing	PROPN
ajbmeb-1737	215	4	.	.	PUNCT
ajbmeb-1737	216	1	56	56	NUM
ajbmeb-1737	216	2	,	,	PUNCT
ajbmeb-1737	216	3	july	july	PROPN
ajbmeb-1737	216	4	.	.	PUNCT
ajbmeb-1737	217	1	pp	pp	ADJ
ajbmeb-1737	217	2	.	.	PUNCT
ajbmeb-1737	218	1	55	55	NUM
ajbmeb-1737	218	2	-	-	SYM
ajbmeb-1737	218	3	68	68	NUM
ajbmeb-1737	218	4	.	.	NOUN
ajbmeb-1737	219	1	8	8	NUM
ajbmeb-1737	219	2	.	.	X
ajbmeb-1737	220	1	daniel	daniel	PROPN
ajbmeb-1737	220	2	,	,	PUNCT
ajbmeb-1737	220	3	chingang	chingang	PROPN
ajbmeb-1737	220	4	nde	nde	PROPN
ajbmeb-1737	220	5	&	&	CCONJ
ajbmeb-1737	220	6	berinyuy	berinyuy	PROPN
ajbmeb-1737	220	7	,	,	PUNCT
ajbmeb-1737	220	8	lukong	lukong	ADV
ajbmeb-1737	220	9	paul,(2010),using	paul,(2010),using	ADP
ajbmeb-1737	220	10	the	the	DET
ajbmeb-1737	220	11	servqual	servqual	ADJ
ajbmeb-1737	220	12	model	model	NOUN
ajbmeb-1737	220	13	to	to	PART
ajbmeb-1737	220	14	assess	assess	VERB
ajbmeb-1737	220	15	service	service	NOUN
ajbmeb-1737	220	16	quality	quality	NOUN
ajbmeb-1737	220	17	and	and	CCONJ
ajbmeb-1737	220	18	customer	customer	NOUN
ajbmeb-1737	220	19	satisfaction	satisfaction	NOUN
ajbmeb-1737	220	20	,	,	PUNCT
ajbmeb-1737	220	21	an	an	DET
ajbmeb-1737	220	22	empirical	empirical	ADJ
ajbmeb-1737	220	23	study	study	NOUN
ajbmeb-1737	220	24	of	of	ADP
ajbmeb-1737	220	25	grocery	grocery	NOUN
ajbmeb-1737	220	26	stores	store	NOUN
ajbmeb-1737	220	27	in	in	ADP
ajbmeb-1737	220	28	umea	umea	ADJ
ajbmeb-1737	220	29	.	.	PUNCT
ajbmeb-1737	221	1	http://dx.doi.org/10.29322/ijsrp.9.04.2019.p8840	http://dx.doi.org/10.29322/ijsrp.9.04.2019.p8840	NOUN
ajbmeb-1737	221	2	,	,	PUNCT
ajbmeb-1737	221	3	pp	pp	ADJ
ajbmeb-1737	221	4	.	.	PUNCT
ajbmeb-1737	222	1	282	282	NUM
ajbmeb-1737	222	2	-	-	SYM
ajbmeb-1737	222	3	295	295	NUM
ajbmeb-1737	222	4	.	.	PUNCT
ajbmeb-1737	223	1	9	9	NUM
ajbmeb-1737	223	2	.	.	X
ajbmeb-1737	223	3	danish	danish	PROPN
ajbmeb-1737	223	4	,	,	PUNCT
ajbmeb-1737	223	5	rizwan	rizwan	PROPN
ajbmeb-1737	223	6	,	,	PUNCT
ajbmeb-1737	223	7	qaiser	qaiser	NOUN
ajbmeb-1737	223	8	,	,	PUNCT
ajbmeb-1737	223	9	asad	asad	PROPN
ajbmeb-1737	223	10	afzal	afzal	PROPN
ajbmeb-1737	223	11	humayon	humayon	PROPN
ajbmeb-1737	223	12	,	,	PUNCT
ajbmeb-1737	223	13	hafiz	hafiz	PROPN
ajbmeb-1737	223	14	,	,	PUNCT
ajbmeb-1737	223	15	javaid	javaid	PROPN
ajbmeb-1737	223	16	iqbal	iqbal	PROPN
ajbmeb-1737	223	17	,	,	PUNCT
ajbmeb-1737	223	18	shoaib	shoaib	PROPN
ajbmeb-1737	223	19	raza	raza	PROPN
ajbmeb-1737	223	20	,	,	PUNCT
ajbmeb-1737	223	21	jawad	jawad	PROPN
ajbmeb-1737	223	22	shahid,(2018	shahid,(2018	PROPN
ajbmeb-1737	223	23	)	)	PUNCT
ajbmeb-1737	223	24	,	,	PUNCT
ajbmeb-1737	223	25	the	the	DET
ajbmeb-1737	223	26	impact	impact	NOUN
ajbmeb-1737	223	27	of	of	ADP
ajbmeb-1737	223	28	service	service	NOUN
ajbmeb-1737	223	29	quality	quality	NOUN
ajbmeb-1737	223	30	and	and	CCONJ
ajbmeb-1737	223	31	service	service	NOUN
ajbmeb-1737	223	32	value	value	NOUN
ajbmeb-1737	223	33	on	on	ADP
ajbmeb-1737	223	34	customer	customer	NOUN
ajbmeb-1737	223	35	satisfaction	satisfaction	NOUN
ajbmeb-1737	223	36	through	through	ADP
ajbmeb-1737	223	37	customer	customer	NOUN
ajbmeb-1737	223	38	bonding	bonding	NOUN
ajbmeb-1737	223	39	,	,	PUNCT
ajbmeb-1737	223	40	hailey	hailey	PROPN
ajbmeb-1737	223	41	college	college	PROPN
ajbmeb-1737	223	42	of	of	ADP
ajbmeb-1737	223	43	commerce	commerce	PROPN
ajbmeb-1737	223	44	,	,	PUNCT
ajbmeb-1737	223	45	university	university	PROPN
ajbmeb-1737	223	46	of	of	ADP
ajbmeb-1737	223	47	the	the	DET
ajbmeb-1737	223	48	punjab	punjab	ADJ
ajbmeb-1737	223	49	,	,	PUNCT
ajbmeb-1737	223	50	lahore	lahore	PROPN
ajbmeb-1737	223	51	,	,	PUNCT
ajbmeb-1737	223	52	pakistan	pakistan	PROPN
ajbmeb-1737	223	53	,	,	PUNCT
ajbmeb-1737	223	54	openly	openly	ADV
ajbmeb-1737	223	55	accessible	accessible	ADJ
ajbmeb-1737	223	56	at	at	ADP
ajbmeb-1737	223	57	http://www.european	http://www.european	PROPN
ajbmeb-1737	223	58	-	-	PUNCT
ajbmeb-1737	223	59	science.com	science.com	PROPN
ajbmeb-1737	223	60	,	,	PUNCT
ajbmeb-1737	223	61	pp.40	pp.40	NOUN
ajbmeb-1737	223	62	-	-	PUNCT
ajbmeb-1737	223	63	47	47	NUM
ajbmeb-1737	223	64	.	.	PUNCT
ajbmeb-1737	224	1	10	10	NUM
ajbmeb-1737	224	2	.	.	X
ajbmeb-1737	225	1	douglas	douglas	PROPN
ajbmeb-1737	225	2	,	,	PUNCT
ajbmeb-1737	225	3	l.	l.	PROPN
ajbmeb-1737	225	4	&	&	CCONJ
ajbmeb-1737	225	5	connor	connor	PROPN
ajbmeb-1737	225	6	,	,	PUNCT
ajbmeb-1737	225	7	r.	r.	PROPN
ajbmeb-1737	225	8	(	(	PUNCT
ajbmeb-1737	225	9	2003	2003	NUM
ajbmeb-1737	225	10	)	)	PUNCT
ajbmeb-1737	225	11	,	,	PUNCT
ajbmeb-1737	225	12	attitudes	attitude	NOUN
ajbmeb-1737	225	13	to	to	PART
ajbmeb-1737	225	14	service	service	VERB
ajbmeb-1737	225	15	qualitythe	qualitythe	ADJ
ajbmeb-1737	225	16	expectation	expectation	NOUN
ajbmeb-1737	225	17	gap	gap	NOUN
ajbmeb-1737	225	18	,	,	PUNCT
ajbmeb-1737	225	19	nutrition	nutrition	NOUN
ajbmeb-1737	225	20	&	&	CCONJ
ajbmeb-1737	225	21	food	food	NOUN
ajbmeb-1737	225	22	science	science	NOUN
ajbmeb-1737	225	23	,	,	PUNCT
ajbmeb-1737	225	24	vol	vol	NOUN
ajbmeb-1737	225	25	.	.	PUNCT
ajbmeb-1737	226	1	33	33	NUM
ajbmeb-1737	226	2	number	number	NOUN
ajbmeb-1737	226	3	4	4	NUM
ajbmeb-1737	226	4	,	,	PUNCT
ajbmeb-1737	226	5	p.165	p.165	NOUN
ajbmeb-1737	226	6	-	-	SYM
ajbmeb-1737	226	7	172	172	NUM
ajbmeb-1737	226	8	.	.	PROPN
ajbmeb-1737	226	9	11	11	NUM
ajbmeb-1737	226	10	.	.	PUNCT
ajbmeb-1737	226	11	dyah	dyah	PROPN
ajbmeb-1737	226	12	r.	r.	PROPN
ajbmeb-1737	226	13	rasyida	rasyida	PROPN
ajbmeb-1737	226	14	,	,	PUNCT
ajbmeb-1737	226	15	m.	m.	PROPN
ajbmeb-1737	226	16	mujiya	mujiya	PROPN
ajbmeb-1737	226	17	ulkhaq	ulkhaq	PROPN
ajbmeb-1737	226	18	,	,	PUNCT
ajbmeb-1737	226	19	priska	priska	PROPN
ajbmeb-1737	226	20	r.	r.	PROPN
ajbmeb-1737	226	21	setiowati	setiowati	PROPN
ajbmeb-1737	226	22	and	and	CCONJ
ajbmeb-1737	226	23	nadia	nadia	PROPN
ajbmeb-1737	226	24	a.	a.	PROPN
ajbmeb-1737	226	25	setyorini,(2016	setyorini,(2016	PROPN
ajbmeb-1737	226	26	)	)	PUNCT
ajbmeb-1737	226	27	,	,	PUNCT
ajbmeb-1737	226	28	assessing	assess	VERB
ajbmeb-1737	226	29	service	service	NOUN
ajbmeb-1737	226	30	quality	quality	NOUN
ajbmeb-1737	226	31	:	:	PUNCT
ajbmeb-1737	226	32	a	a	DET
ajbmeb-1737	226	33	combination	combination	NOUN
ajbmeb-1737	226	34	of	of	ADP
ajbmeb-1737	226	35	servperf	servperf	NOUN
ajbmeb-1737	226	36	and	and	CCONJ
ajbmeb-1737	226	37	importanceperformance	importanceperformance	VERB
ajbmeb-1737	226	38	analysis	analysis	NOUN
ajbmeb-1737	226	39	,	,	PUNCT
ajbmeb-1737	226	40	matec	matec	ADJ
ajbmeb-1737	226	41	web	web	NOUN
ajbmeb-1737	226	42	of	of	ADP
ajbmeb-1737	226	43	conferences	conference	NOUN
ajbmeb-1737	226	44	68,pp.1	68,pp.1	NUM
ajbmeb-1737	226	45	-	-	SYM
ajbmeb-1737	226	46	5	5	NUM
ajbmeb-1737	226	47	.	.	PUNCT
ajbmeb-1737	227	1	http://www.european	http://www.european	NOUN
ajbmeb-1737	227	2	-	-	PUNCT
ajbmeb-1737	227	3	science.com	science.com	PROPN
ajbmeb-1737	227	4	,	,	PUNCT
ajbmeb-1737	227	5	pp.40	pp.40	NOUN
ajbmeb-1737	227	6	-	-	PUNCT
ajbmeb-1737	227	7	47/	47/	ADJ
ajbmeb-1737	227	8	american	american	ADJ
ajbmeb-1737	227	9	journal	journal	PROPN
ajbmeb-1737	227	10	of	of	ADP
ajbmeb-1737	227	11	business	business	NOUN
ajbmeb-1737	227	12	management	management	NOUN
ajbmeb-1737	227	13	,	,	PUNCT
ajbmeb-1737	227	14	economics	economic	NOUN
ajbmeb-1737	227	15	and	and	CCONJ
ajbmeb-1737	227	16	banking	banking	NOUN
ajbmeb-1737	227	17	volume	volume	NOUN
ajbmeb-1737	227	18	20	20	NUM
ajbmeb-1737	227	19	january	january	PROPN
ajbmeb-1737	227	20	,	,	PUNCT
ajbmeb-1737	227	21	2024	2024	NUM
ajbmeb-1737	227	22	p	p	NOUN
ajbmeb-1737	227	23	a	a	PRON
ajbmeb-1737	227	24	g	g	NOUN
ajbmeb-1737	227	25	e	e	NOUN
ajbmeb-1737	227	26	|	|	NOUN
ajbmeb-1737	227	27	141	141	NUM
ajbmeb-1737	227	28	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-1737	227	29	12	12	NUM
ajbmeb-1737	227	30	.	.	PUNCT
ajbmeb-1737	228	1	eshghi	eshghi	PROPN
ajbmeb-1737	228	2	,	,	PUNCT
ajbmeb-1737	228	3	a.	a.	PROPN
ajbmeb-1737	228	4	,	,	PUNCT
ajbmeb-1737	228	5	roy	roy	PROPN
ajbmeb-1737	228	6	,	,	PUNCT
ajbmeb-1737	228	7	s.	s.	PROPN
ajbmeb-1737	228	8	k.	k.	PROPN
ajbmeb-1737	228	9	,	,	PUNCT
ajbmeb-1737	228	10	&	&	CCONJ
ajbmeb-1737	228	11	ganguli	ganguli	PROPN
ajbmeb-1737	228	12	,	,	PUNCT
ajbmeb-1737	228	13	s.	s.	PROPN
ajbmeb-1737	228	14	(	(	PUNCT
ajbmeb-1737	228	15	2008	2008	NUM
ajbmeb-1737	228	16	)	)	PUNCT
ajbmeb-1737	228	17	,	,	PUNCT
ajbmeb-1737	228	18	service	service	NOUN
ajbmeb-1737	228	19	quality	quality	NOUN
ajbmeb-1737	228	20	and	and	CCONJ
ajbmeb-1737	228	21	customer	customer	NOUN
ajbmeb-1737	228	22	satisfaction	satisfaction	NOUN
ajbmeb-1737	228	23	:	:	PUNCT
ajbmeb-1737	228	24	an	an	DET
ajbmeb-1737	228	25	empirical	empirical	ADJ
ajbmeb-1737	228	26	investigation	investigation	NOUN
ajbmeb-1737	228	27	in	in	ADP
ajbmeb-1737	228	28	indian	indian	ADJ
ajbmeb-1737	228	29	mobile	mobile	ADJ
ajbmeb-1737	228	30	telecommunications	telecommunication	NOUN
ajbmeb-1737	228	31	services	service	NOUN
ajbmeb-1737	228	32	,	,	PUNCT
ajbmeb-1737	228	33	marketing	marketing	NOUN
ajbmeb-1737	228	34	management	management	NOUN
ajbmeb-1737	228	35	journal	journal	NOUN
ajbmeb-1737	228	36	,	,	PUNCT
ajbmeb-1737	228	37	vol	vol	NOUN
ajbmeb-1737	228	38	18	18	NUM
ajbmeb-1737	228	39	,	,	PUNCT
ajbmeb-1737	228	40	number	number	NOUN
ajbmeb-1737	228	41	2	2	NUM
ajbmeb-1737	228	42	,	,	PUNCT
ajbmeb-1737	228	43	p.	p.	NOUN
ajbmeb-1737	228	44	119	119	NUM
ajbmeb-1737	228	45	-	-	SYM
ajbmeb-1737	228	46	144	144	NUM
ajbmeb-1737	228	47	.	.	NOUN
ajbmeb-1737	228	48	13	13	NUM
ajbmeb-1737	228	49	.	.	PUNCT
ajbmeb-1737	229	1	ghaswyneh	ghaswyneh	PROPN
ajbmeb-1737	229	2	,	,	PUNCT
ajbmeb-1737	229	3	mohd	mohd	PROPN
ajbmeb-1737	229	4	.	.	PUNCT
ajbmeb-1737	230	1	adil	adil	PROPN
ajbmeb-1737	230	2	,	,	PUNCT
ajbmeb-1737	230	3	odai	odai	PROPN
ajbmeb-1737	230	4	falah	falah	PROPN
ajbmeb-1737	230	5	mohammad	mohammad	PROPN
ajbmeb-1737	230	6	&	&	CCONJ
ajbmeb-1737	230	7	albkour	albkour	PROPN
ajbmeb-1737	230	8	,	,	PUNCT
ajbmeb-1737	230	9	alaa	alaa	PROPN
ajbmeb-1737	230	10	musallam	musallam	PROPN
ajbmeb-1737	230	11	(	(	PUNCT
ajbmeb-1737	230	12	2013	2013	NUM
ajbmeb-1737	230	13	)	)	PUNCT
ajbmeb-1737	230	14	,	,	PUNCT
ajbmeb-1737	230	15	servqual	servqual	ADJ
ajbmeb-1737	230	16	and	and	CCONJ
ajbmeb-1737	230	17	servperf	servperf	VERB
ajbmeb-1737	230	18	:	:	PUNCT
ajbmeb-1737	230	19	a	a	DET
ajbmeb-1737	230	20	review	review	NOUN
ajbmeb-1737	230	21	of	of	ADP
ajbmeb-1737	230	22	measures	measure	NOUN
ajbmeb-1737	230	23	in	in	ADP
ajbmeb-1737	230	24	services	service	NOUN
ajbmeb-1737	230	25	marketing	marketing	NOUN
ajbmeb-1737	230	26	research	research	NOUN
ajbmeb-1737	230	27	,	,	PUNCT
ajbmeb-1737	230	28	volume	volume	NOUN
ajbmeb-1737	230	29	13	13	NUM
ajbmeb-1737	230	30	issue	issue	NOUN
ajbmeb-1737	230	31	6	6	NUM
ajbmeb-1737	230	32	version	version	NOUN
ajbmeb-1737	230	33	1.0	1.0	NUM
ajbmeb-1737	230	34	year	year	NOUN
ajbmeb-1737	230	35	2013	2013	NUM
ajbmeb-1737	230	36	type	type	NOUN
ajbmeb-1737	230	37	:	:	PUNCT
ajbmeb-1737	230	38	double	double	ADJ
ajbmeb-1737	230	39	blind	blind	ADJ
ajbmeb-1737	230	40	peer	peer	NOUN
ajbmeb-1737	230	41	reviewed	review	VERB
ajbmeb-1737	230	42	international	international	ADJ
ajbmeb-1737	230	43	research	research	NOUN
ajbmeb-1737	230	44	journal	journal	NOUN
ajbmeb-1737	230	45	publisher	publisher	NOUN
ajbmeb-1737	230	46	:	:	PUNCT
ajbmeb-1737	230	47	global	global	PROPN
ajbmeb-1737	230	48	journals	journals	PROPN
ajbmeb-1737	230	49	inc	inc	PROPN
ajbmeb-1737	230	50	.	.	PROPN
ajbmeb-1737	230	51	(	(	PUNCT
ajbmeb-1737	230	52	usa	usa	PROPN
ajbmeb-1737	230	53	)	)	PUNCT
ajbmeb-1737	230	54	online	online	PROPN
ajbmeb-1737	230	55	issn	issn	PROPN
ajbmeb-1737	230	56	:	:	PUNCT
ajbmeb-1737	230	57	2249	2249	NUM
ajbmeb-1737	230	58	-	-	SYM
ajbmeb-1737	230	59	4588	4588	NUM
ajbmeb-1737	230	60	&	&	CCONJ
ajbmeb-1737	230	61	print	print	PROPN
ajbmeb-1737	230	62	issn	issn	PROPN
ajbmeb-1737	230	63	:	:	PUNCT
ajbmeb-1737	230	64	09755853,pp.65	09755853,pp.65	NUM
ajbmeb-1737	230	65	-	-	SYM
ajbmeb-1737	230	66	76	76	NUM
ajbmeb-1737	230	67	.	.	PUNCT
ajbmeb-1737	231	1	14	14	NUM
ajbmeb-1737	231	2	.	.	PUNCT
ajbmeb-1737	232	1	ghylin	ghylin	PROPN
ajbmeb-1737	232	2	,	,	PUNCT
ajbmeb-1737	232	3	k.m	k.m	PROPN
ajbmeb-1737	232	4	.	.	PROPN
ajbmeb-1737	232	5	,	,	PUNCT
ajbmeb-1737	232	6	green	green	PROPN
ajbmeb-1737	232	7	,	,	PUNCT
ajbmeb-1737	232	8	b.	b.	PROPN
ajbmeb-1737	232	9	d.	d.	PROPN
ajbmeb-1737	232	10	,	,	PUNCT
ajbmeb-1737	232	11	drury	drury	PROPN
ajbmeb-1737	232	12	,	,	PUNCT
ajbmeb-1737	232	13	c.	c.	PROPN
ajbmeb-1737	232	14	g.	g.	PROPN
ajbmeb-1737	232	15	,	,	PUNCT
ajbmeb-1737	232	16	chen	chen	PROPN
ajbmeb-1737	232	17	,	,	PUNCT
ajbmeb-1737	232	18	j.	j.	PROPN
ajbmeb-1737	232	19	,	,	PUNCT
ajbmeb-1737	232	20	schultz	schultz	PROPN
ajbmeb-1737	232	21	,	,	PUNCT
ajbmeb-1737	232	22	j.l	j.l	PROPN
ajbmeb-1737	232	23	.	.	PROPN
ajbmeb-1737	232	24	,	,	PUNCT
ajbmeb-1737	232	25	uggirala	uggirala	PROPN
ajbmeb-1737	232	26	,	,	PUNCT
ajbmeb-1737	232	27	a.	a.	PROPN
ajbmeb-1737	232	28	,	,	PUNCT
ajbmeb-1737	232	29	abraham	abraham	PROPN
ajbmeb-1737	232	30	,	,	PUNCT
ajbmeb-1737	232	31	j.k	j.k	PROPN
ajbmeb-1737	232	32	.	.	PROPN
ajbmeb-1737	232	33	&	&	CCONJ
ajbmeb-1737	232	34	lawson	lawson	PROPN
ajbmeb-1737	232	35	,	,	PUNCT
ajbmeb-1737	232	36	t.a	t.a	PROPN
ajbmeb-1737	232	37	.	.	PROPN
ajbmeb-1737	232	38	(	(	PUNCT
ajbmeb-1737	232	39	2006),clarifying	2006),clarifying	NOUN
ajbmeb-1737	232	40	the	the	DET
ajbmeb-1737	232	41	dimensions	dimension	NOUN
ajbmeb-1737	232	42	of	of	ADP
ajbmeb-1737	232	43	four	four	NUM
ajbmeb-1737	232	44	concepts	concept	NOUN
ajbmeb-1737	232	45	of	of	ADP
ajbmeb-1737	232	46	quality	quality	NOUN
ajbmeb-1737	232	47	,	,	PUNCT
ajbmeb-1737	232	48	theoretical	theoretical	ADJ
ajbmeb-1737	232	49	issues	issue	NOUN
ajbmeb-1737	232	50	in	in	ADP
ajbmeb-1737	232	51	ergonomics	ergonomic	NOUN
ajbmeb-1737	232	52	science	science	NOUN
ajbmeb-1737	232	53	,	,	PUNCT
ajbmeb-1737	232	54	vol	vol	NOUN
ajbmeb-1737	232	55	.	.	PROPN
ajbmeb-1737	232	56	9	9	NUM
ajbmeb-1737	232	57	,	,	PUNCT
ajbmeb-1737	232	58	number	number	NOUN
ajbmeb-1737	232	59	1	1	NUM
ajbmeb-1737	232	60	,	,	PUNCT
ajbmeb-1737	232	61	p.73	p.73	NOUN
ajbmeb-1737	232	62	-	-	SYM
ajbmeb-1737	232	63	94	94	NUM
ajbmeb-1737	232	64	.	.	PUNCT
ajbmeb-1737	232	65	15	15	NUM
ajbmeb-1737	232	66	.	.	PUNCT
ajbmeb-1737	233	1	jones	jones	PROPN
ajbmeb-1737	233	2	,	,	PUNCT
ajbmeb-1737	233	3	sandra	sandra	PROPN
ajbmeb-1737	233	4	,	,	PUNCT
ajbmeb-1737	233	5	(	(	PUNCT
ajbmeb-1737	233	6	2003	2003	NUM
ajbmeb-1737	233	7	)	)	PUNCT
ajbmeb-1737	233	8	,	,	PUNCT
ajbmeb-1737	233	9	measuring	measure	VERB
ajbmeb-1737	233	10	the	the	DET
ajbmeb-1737	233	11	quality	quality	NOUN
ajbmeb-1737	233	12	of	of	ADP
ajbmeb-1737	233	13	higher	high	ADJ
ajbmeb-1737	233	14	education	education	NOUN
ajbmeb-1737	233	15	:	:	PUNCT
ajbmeb-1737	233	16	linking	link	VERB
ajbmeb-1737	233	17	teaching	teach	VERB
ajbmeb-1737	233	18	quality	quality	NOUN
ajbmeb-1737	233	19	measures	measure	NOUN
ajbmeb-1737	233	20	at	at	ADP
ajbmeb-1737	233	21	the	the	DET
ajbmeb-1737	233	22	delivery	delivery	NOUN
ajbmeb-1737	233	23	level	level	NOUN
ajbmeb-1737	233	24	to	to	ADP
ajbmeb-1737	233	25	administrative	administrative	ADJ
ajbmeb-1737	233	26	measures	measure	NOUN
ajbmeb-1737	233	27	at	at	ADP
ajbmeb-1737	233	28	the	the	DET
ajbmeb-1737	233	29	university	university	NOUN
ajbmeb-1737	233	30	level	level	NOUN
ajbmeb-1737	233	31	,	,	PUNCT
ajbmeb-1737	233	32	quality	quality	NOUN
ajbmeb-1737	233	33	in	in	ADP
ajbmeb-1737	233	34	higher	high	ADJ
ajbmeb-1737	233	35	education	education	NOUN
ajbmeb-1737	233	36	,	,	PUNCT
ajbmeb-1737	233	37	vol	vol	NOUN
ajbmeb-1737	233	38	.	.	PROPN
ajbmeb-1737	233	39	9	9	NUM
ajbmeb-1737	233	40	,	,	PUNCT
ajbmeb-1737	233	41	and	and	CCONJ
ajbmeb-1737	233	42	no	no	INTJ
ajbmeb-1737	233	43	.	.	NOUN
ajbmeb-1737	234	1	3	3	NUM
ajbmeb-1737	234	2	.	.	NOUN
ajbmeb-1737	234	3	16	16	NUM
ajbmeb-1737	234	4	.	.	PUNCT
ajbmeb-1737	235	1	ladhari	ladhari	PROPN
ajbmeb-1737	235	2	,	,	PUNCT
ajbmeb-1737	235	3	r.	r.	PROPN
ajbmeb-1737	235	4	(	(	PUNCT
ajbmeb-1737	235	5	2009	2009	NUM
ajbmeb-1737	235	6	)	)	PUNCT
ajbmeb-1737	235	7	,	,	PUNCT
ajbmeb-1737	235	8	a	a	DET
ajbmeb-1737	235	9	review	review	NOUN
ajbmeb-1737	235	10	of	of	ADP
ajbmeb-1737	235	11	twenty	twenty	NUM
ajbmeb-1737	235	12	years	year	NOUN
ajbmeb-1737	235	13	of	of	ADP
ajbmeb-1737	235	14	servqual	servqual	ADJ
ajbmeb-1737	235	15	research	research	NOUN
ajbmeb-1737	235	16	,	,	PUNCT
ajbmeb-1737	235	17	international	international	ADJ
ajbmeb-1737	235	18	journal	journal	NOUN
ajbmeb-1737	235	19	of	of	ADP
ajbmeb-1737	235	20	quality	quality	NOUN
ajbmeb-1737	235	21	and	and	CCONJ
ajbmeb-1737	235	22	service	service	NOUN
ajbmeb-1737	235	23	sciences	science	NOUN
ajbmeb-1737	235	24	,	,	PUNCT
ajbmeb-1737	235	25	vol	vol	NOUN
ajbmeb-1737	235	26	.	.	PROPN
ajbmeb-1737	235	27	1	1	NUM
ajbmeb-1737	235	28	,	,	PUNCT
ajbmeb-1737	235	29	number	number	NOUN
ajbmeb-1737	235	30	2	2	NUM
ajbmeb-1737	235	31	.	.	PUNCT
ajbmeb-1737	236	1	p.172	p.172	NOUN
ajbmeb-1737	236	2	-	-	PUNCT
ajbmeb-1737	236	3	198	198	NUM
ajbmeb-1737	236	4	.	.	PUNCT
ajbmeb-1737	236	5	17	17	NUM
ajbmeb-1737	236	6	.	.	PUNCT
ajbmeb-1737	237	1	maisya	maisya	NOUN
ajbmeb-1737	237	2	,	,	PUNCT
ajbmeb-1737	237	3	karani	karani	PROPN
ajbmeb-1737	237	4	laila	laila	PROPN
ajbmeb-1737	237	5	,	,	PUNCT
ajbmeb-1737	237	6	syah	syah	NOUN
ajbmeb-1737	237	7	tantri	tantri	ADJ
ajbmeb-1737	237	8	yanuar	yanuar	NOUN
ajbmeb-1737	237	9	rahmat	rahmat	NOUN
ajbmeb-1737	237	10	,	,	PUNCT
ajbmeb-1737	237	11	anindita	anindita	PROPN
ajbmeb-1737	237	12	rina,(2019	rina,(2019	NOUN
ajbmeb-1737	237	13	)	)	PUNCT
ajbmeb-1737	237	14	,	,	PUNCT
ajbmeb-1737	237	15	influence	influence	NOUN
ajbmeb-1737	237	16	of	of	ADP
ajbmeb-1737	237	17	service	service	NOUN
ajbmeb-1737	237	18	quality	quality	NOUN
ajbmeb-1737	237	19	and	and	CCONJ
ajbmeb-1737	237	20	customer	customer	NOUN
ajbmeb-1737	237	21	satisfaction	satisfaction	NOUN
ajbmeb-1737	237	22	on	on	ADP
ajbmeb-1737	237	23	customer	customer	NOUN
ajbmeb-1737	237	24	loyalty	loyalty	NOUN
ajbmeb-1737	237	25	in	in	ADP
ajbmeb-1737	237	26	restaurants	restaurant	NOUN
ajbmeb-1737	237	27	of	of	ADP
ajbmeb-1737	237	28	the	the	DET
ajbmeb-1737	237	29	tangerang	tangerang	PROPN
ajbmeb-1737	237	30	area	area	PROPN
ajbmeb-1737	237	31	faculty	faculty	NOUN
ajbmeb-1737	237	32	of	of	ADP
ajbmeb-1737	237	33	economics	economic	NOUN
ajbmeb-1737	237	34	and	and	CCONJ
ajbmeb-1737	237	35	business	business	NOUN
ajbmeb-1737	237	36	,	,	PUNCT
ajbmeb-1737	237	37	university	university	PROPN
ajbmeb-1737	237	38	of	of	ADP
ajbmeb-1737	237	39	esa	esa	PROPN
ajbmeb-1737	237	40	unggul	unggul	PROPN
ajbmeb-1737	237	41	,	,	PUNCT
ajbmeb-1737	237	42	indonesia	indonesia	PROPN
ajbmeb-1737	237	43	*	*	PUNCT
ajbmeb-1737	237	44	e	e	NOUN
ajbmeb-1737	237	45	-	-	NOUN
ajbmeb-1737	237	46	mail	mail	NOUN
ajbmeb-1737	237	47	:	:	PUNCT
ajbmeb-1737	237	48	tantri.yanuar@esaunggul.ac.id	tantri.yanuar@esaunggul.ac.id	NUM
ajbmeb-1737	237	49	,	,	PUNCT
ajbmeb-1737	237	50	pp,142	pp,142	NOUN
ajbmeb-1737	237	51	-	-	SYM
ajbmeb-1737	237	52	147	147	NUM
ajbmeb-1737	237	53	.	.	PUNCT
ajbmeb-1737	237	54	18	18	NUM
ajbmeb-1737	237	55	.	.	PUNCT
ajbmeb-1737	238	1	michael	michael	PROPN
ajbmeb-1737	238	2	c.	c.	PROPN
ajbmeb-1737	238	3	handrinos	handrinos	PROPN
ajbmeb-1737	238	4	,	,	PUNCT
ajbmeb-1737	238	5	dimitrios	dimitrio	VERB
ajbmeb-1737	238	6	folinas	folina	NOUN
ajbmeb-1737	238	7	,	,	PUNCT
ajbmeb-1737	238	8	konstantinos	konstantinos	PROPN
ajbmeb-1737	238	9	rotsios,(2015	rotsios,(2015	PROPN
ajbmeb-1737	238	10	)	)	PUNCT
ajbmeb-1737	238	11	,	,	PUNCT
ajbmeb-1737	238	12	using	use	VERB
ajbmeb-1737	238	13	the	the	DET
ajbmeb-1737	238	14	servqual	servqual	ADJ
ajbmeb-1737	238	15	model	model	NOUN
ajbmeb-1737	238	16	to	to	PART
ajbmeb-1737	238	17	evaluate	evaluate	VERB
ajbmeb-1737	238	18	the	the	DET
ajbmeb-1737	238	19	quality	quality	NOUN
ajbmeb-1737	238	20	of	of	ADP
ajbmeb-1737	238	21	services	service	NOUN
ajbmeb-1737	238	22	for	for	ADP
ajbmeb-1737	238	23	a	a	DET
ajbmeb-1737	238	24	farm	farm	NOUN
ajbmeb-1737	238	25	school	school	NOUN
ajbmeb-1737	238	26	store	store	NOUN
ajbmeb-1737	238	27	,	,	PUNCT
ajbmeb-1737	238	28	journal	journal	NOUN
ajbmeb-1737	238	29	of	of	ADP
ajbmeb-1737	238	30	marketing	marketing	NOUN
ajbmeb-1737	238	31	and	and	CCONJ
ajbmeb-1737	238	32	consumer	consumer	NOUN
ajbmeb-1737	238	33	behaviour	behaviour	NOUN
ajbmeb-1737	238	34	in	in	ADP
ajbmeb-1737	238	35	emerging	emerge	VERB
ajbmeb-1737	238	36	markets	market	NOUN
ajbmeb-1737	238	37	1,pp.62	1,pp.62	NUM
ajbmeb-1737	238	38	-	-	SYM
ajbmeb-1737	238	39	74	74	NUM
ajbmeb-1737	238	40	.	.	PUNCT
ajbmeb-1737	239	1	19	19	NUM
ajbmeb-1737	239	2	.	.	PUNCT
ajbmeb-1737	239	3	negi	negi	PROPN
ajbmeb-1737	239	4	,	,	PUNCT
ajbmeb-1737	239	5	r.	r.	PROPN
ajbmeb-1737	239	6	(	(	PUNCT
ajbmeb-1737	239	7	2009	2009	NUM
ajbmeb-1737	239	8	)	)	PUNCT
ajbmeb-1737	239	9	.	.	PUNCT
ajbmeb-1737	240	1	determining	determine	VERB
ajbmeb-1737	240	2	customer	customer	NOUN
ajbmeb-1737	240	3	satisfaction	satisfaction	NOUN
ajbmeb-1737	240	4	through	through	ADP
ajbmeb-1737	240	5	perceived	perceive	VERB
ajbmeb-1737	240	6	service	service	NOUN
ajbmeb-1737	240	7	quality	quality	NOUN
ajbmeb-1737	240	8	:	:	PUNCT
ajbmeb-1737	240	9	a	a	DET
ajbmeb-1737	240	10	study	study	NOUN
ajbmeb-1737	240	11	of	of	ADP
ajbmeb-1737	240	12	ethiopian	ethiopian	ADJ
ajbmeb-1737	240	13	mobile	mobile	ADJ
ajbmeb-1737	240	14	users	user	NOUN
ajbmeb-1737	240	15	,	,	PUNCT
ajbmeb-1737	240	16	international	international	ADJ
ajbmeb-1737	240	17	journal	journal	NOUN
ajbmeb-1737	240	18	of	of	ADP
ajbmeb-1737	240	19	mobile	mobile	ADJ
ajbmeb-1737	240	20	marketing	marketing	NOUN
ajbmeb-1737	240	21	;	;	PUNCT
ajbmeb-1737	240	22	vol.4	vol.4	NUM
ajbmeb-1737	240	23	,	,	PUNCT
ajbmeb-1737	240	24	number	number	NOUN
ajbmeb-1737	240	25	1	1	NUM
ajbmeb-1737	240	26	;	;	PUNCT
ajbmeb-1737	240	27	p.3138	p.3138	PROPN
ajbmeb-1737	240	28	.	.	PROPN
ajbmeb-1737	241	1	20	20	NUM
ajbmeb-1737	241	2	.	.	PUNCT
ajbmeb-1737	242	1	reggad	reggad	PROPN
ajbmeb-1737	242	2	,	,	PUNCT
ajbmeb-1737	242	3	sabiha	sabiha	NOUN
ajbmeb-1737	242	4	,	,	PUNCT
ajbmeb-1737	242	5	(	(	PUNCT
ajbmeb-1737	242	6	2008	2008	NUM
ajbmeb-1737	242	7	)	)	PUNCT
ajbmeb-1737	242	8	,	,	PUNCT
ajbmeb-1737	242	9	assessing	assess	VERB
ajbmeb-1737	242	10	the	the	DET
ajbmeb-1737	242	11	quality	quality	NOUN
ajbmeb-1737	242	12	of	of	ADP
ajbmeb-1737	242	13	service	service	NOUN
ajbmeb-1737	242	14	from	from	ADP
ajbmeb-1737	242	15	the	the	DET
ajbmeb-1737	242	16	customer	customer	NOUN
ajbmeb-1737	242	17	’s	’s	PART
ajbmeb-1737	242	18	point	point	NOUN
ajbmeb-1737	242	19	of	of	ADP
ajbmeb-1737	242	20	view	view	NOUN
ajbmeb-1737	242	21	,	,	PUNCT
ajbmeb-1737	242	22	a	a	DET
ajbmeb-1737	242	23	case	case	NOUN
ajbmeb-1737	242	24	study	study	NOUN
ajbmeb-1737	242	25	of	of	ADP
ajbmeb-1737	242	26	the	the	DET
ajbmeb-1737	242	27	post	post	NOUN
ajbmeb-1737	242	28	and	and	CCONJ
ajbmeb-1737	242	29	transportation	transportation	NOUN
ajbmeb-1737	242	30	corporation	corporation	NOUN
ajbmeb-1737	242	31	,	,	PUNCT
ajbmeb-1737	242	32	a	a	DET
ajbmeb-1737	242	33	master	master	NOUN
ajbmeb-1737	242	34	’s	’s	PART
ajbmeb-1737	242	35	thesis	thesis	NOUN
ajbmeb-1737	242	36	,	,	PUNCT
ajbmeb-1737	242	37	collectors	collector	NOUN
ajbmeb-1737	242	38	haji	haji	PROPN
ajbmeb-1737	242	39	lakhdar	lakhdar	NOUN
ajbmeb-1737	242	40	batna	batna	VERB
ajbmeb-1737	242	41	algeria	algeria	PROPN
ajbmeb-1737	242	42	.	.	PUNCT
ajbmeb-1737	243	1	21	21	NUM
ajbmeb-1737	243	2	.	.	PUNCT
ajbmeb-1737	244	1	shpëtim	shpëtim	PROPN
ajbmeb-1737	244	2	çerri	çerri	PROPN
ajbmeb-1737	244	3	,	,	PUNCT
ajbmeb-1737	244	4	(	(	PUNCT
ajbmeb-1737	244	5	2012	2012	NUM
ajbmeb-1737	244	6	)	)	PUNCT
ajbmeb-1737	244	7	,	,	PUNCT
ajbmeb-1737	244	8	assessing	assess	VERB
ajbmeb-1737	244	9	the	the	DET
ajbmeb-1737	244	10	quality	quality	NOUN
ajbmeb-1737	244	11	of	of	ADP
ajbmeb-1737	244	12	higher	high	ADJ
ajbmeb-1737	244	13	education	education	NOUN
ajbmeb-1737	244	14	services	service	NOUN
ajbmeb-1737	244	15	using	use	VERB
ajbmeb-1737	244	16	a	a	DET
ajbmeb-1737	244	17	modified	modify	VERB
ajbmeb-1737	244	18	servqual	servqual	ADJ
ajbmeb-1737	244	19	scale	scale	NOUN
ajbmeb-1737	244	20	,	,	PUNCT
ajbmeb-1737	244	21	annales	annale	VERB
ajbmeb-1737	244	22	universitatis	universitatis	PROPN
ajbmeb-1737	244	23	apulensis	apulensis	NOUN
ajbmeb-1737	244	24	series	series	NOUN
ajbmeb-1737	244	25	oeconomica	oeconomica	PROPN
ajbmeb-1737	244	26	,	,	PUNCT
ajbmeb-1737	244	27	14(2	14(2	NUM
ajbmeb-1737	244	28	)	)	PUNCT
ajbmeb-1737	244	29	,	,	PUNCT
ajbmeb-1737	244	30	pp	pp	CCONJ
ajbmeb-1737	244	31	,	,	PUNCT
ajbmeb-1737	244	32	664	664	NUM
ajbmeb-1737	244	33	-	-	SYM
ajbmeb-1737	244	34	679	679	NUM
ajbmeb-1737	244	35	.	.	PUNCT
ajbmeb-1737	245	1	22	22	NUM
ajbmeb-1737	245	2	.	.	PUNCT
ajbmeb-1737	246	1	sokchan	sokchan	PROPN
ajbmeb-1737	246	2	,	,	PUNCT
ajbmeb-1737	246	3	rathny	rathny	PROPN
ajbmeb-1737	246	4	suy	suy	PROPN
ajbmeb-1737	246	5	,	,	PUNCT
ajbmeb-1737	246	6	leaksmy	leaksmy	ADJ
ajbmeb-1737	246	7	chhay	chhay	PROPN
ajbmeb-1737	246	8	,	,	PUNCT
ajbmeb-1737	246	9	chakriya	chakriya	NOUN
ajbmeb-1737	246	10	choun,(2018	choun,(2018	NOUN
ajbmeb-1737	246	11	)	)	PUNCT
ajbmeb-1737	246	12	,	,	PUNCT
ajbmeb-1737	246	13	customer	customer	NOUN
ajbmeb-1737	246	14	satisfaction	satisfaction	NOUN
ajbmeb-1737	246	15	and	and	CCONJ
ajbmeb-1737	246	16	service	service	NOUN
ajbmeb-1737	246	17	quality	quality	NOUN
ajbmeb-1737	246	18	in	in	ADP
ajbmeb-1737	246	19	the	the	DET
ajbmeb-1737	246	20	marketing	marketing	NOUN
ajbmeb-1737	246	21	practice	practice	NOUN
ajbmeb-1737	246	22	,	,	PUNCT
ajbmeb-1737	246	23	asian	asian	ADJ
ajbmeb-1737	246	24	themes	theme	NOUN
ajbmeb-1737	246	25	in	in	ADP
ajbmeb-1737	246	26	social	social	ADJ
ajbmeb-1737	246	27	sciences	science	NOUN
ajbmeb-1737	246	28	research	research	NOUN
ajbmeb-1737	246	29	2018	2018	NUM
ajbmeb-1737	246	30	,	,	PUNCT
ajbmeb-1737	246	31	vol	vol	NOUN
ajbmeb-1737	246	32	.	.	PROPN
ajbmeb-1737	246	33	1	1	NUM
ajbmeb-1737	246	34	,	,	PUNCT
ajbmeb-1737	246	35	no	no	INTJ
ajbmeb-1737	246	36	.	.	NOUN
ajbmeb-1737	246	37	1	1	NUM
ajbmeb-1737	246	38	,	,	PUNCT
ajbmeb-1737	246	39	pp	pp	ADJ
ajbmeb-1737	246	40	.	.	PUNCT
ajbmeb-1737	247	1	21	21	NUM
ajbmeb-1737	247	2	-	-	SYM
ajbmeb-1737	247	3	27	27	NUM
ajbmeb-1737	247	4	.	.	PUNCT
ajbmeb-1737	248	1	23	23	NUM
ajbmeb-1737	248	2	.	.	PUNCT
ajbmeb-1737	249	1	unuvar	unuvar	PROPN
ajbmeb-1737	249	2	,	,	PUNCT
ajbmeb-1737	249	3	safak	safak	PROPN
ajbmeb-1737	249	4	&	&	CCONJ
ajbmeb-1737	249	5	kaya	kaya	PROPN
ajbmeb-1737	249	6	,	,	PUNCT
ajbmeb-1737	249	7	mursel	mursel	NOUN
ajbmeb-1737	249	8	,	,	PUNCT
ajbmeb-1737	249	9	(	(	PUNCT
ajbmeb-1737	249	10	2016	2016	NUM
ajbmeb-1737	249	11	)	)	PUNCT
ajbmeb-1737	249	12	,	,	PUNCT
ajbmeb-1737	249	13	measuring	measure	VERB
ajbmeb-1737	249	14	service	service	NOUN
ajbmeb-1737	249	15	quality	quality	NOUN
ajbmeb-1737	249	16	by	by	ADP
ajbmeb-1737	249	17	servperf	servperf	NOUN
ajbmeb-1737	249	18	method	method	NOUN
ajbmeb-1737	249	19	:	:	PUNCT
ajbmeb-1737	249	20	a	a	DET
ajbmeb-1737	249	21	research	research	NOUN
ajbmeb-1737	249	22	on	on	ADP
ajbmeb-1737	249	23	hospitality	hospitality	NOUN
ajbmeb-1737	249	24	enterprises	enterprise	NOUN
ajbmeb-1737	249	25	,	,	PUNCT
ajbmeb-1737	249	26	australian	australian	ADJ
ajbmeb-1737	249	27	academy	academy	NOUN
ajbmeb-1737	249	28	of	of	ADP
ajbmeb-1737	249	29	accounting	accounting	PROPN
ajbmeb-1737	249	30	and	and	CCONJ
ajbmeb-1737	249	31	finance	finance	NOUN
ajbmeb-1737	249	32	review	review	NOUN
ajbmeb-1737	249	33	|	|	ADV
ajbmeb-1737	249	34	volume	volume	NOUN
ajbmeb-1737	249	35	2	2	NUM
ajbmeb-1737	249	36	•	•	NOUN
ajbmeb-1737	249	37	issue	issue	NOUN
ajbmeb-1737	249	38	4	4	NUM
ajbmeb-1737	249	39	,	,	PUNCT
ajbmeb-1737	249	40	p	p	X
ajbmeb-1737	249	41	:	:	PUNCT
ajbmeb-1737	249	42	354	354	NUM
ajbmeb-1737	249	43	-	-	SYM
ajbmeb-1737	249	44	362	362	NUM
ajbmeb-1737	249	45	.	.	PUNCT
ajbmeb-1737	249	46	24	24	NUM
ajbmeb-1737	249	47	.	.	PUNCT
ajbmeb-1737	249	48	wicks	wick	NOUN
ajbmeb-1737	249	49	,	,	PUNCT
ajbmeb-1737	249	50	a.	a.	NOUN
ajbmeb-1737	249	51	m.	m.	NOUN
ajbmeb-1737	249	52	,	,	PUNCT
ajbmeb-1737	249	53	&	&	CCONJ
ajbmeb-1737	249	54	roethlein	roethlein	PROPN
ajbmeb-1737	249	55	,	,	PUNCT
ajbmeb-1737	249	56	c.	c.	PROPN
ajbmeb-1737	249	57	j.	j.	PROPN
ajbmeb-1737	249	58	(	(	PUNCT
ajbmeb-1737	249	59	2009	2009	NUM
ajbmeb-1737	249	60	)	)	PUNCT
ajbmeb-1737	249	61	,	,	PUNCT
ajbmeb-1737	249	62	a	a	DET
ajbmeb-1737	249	63	satisfaction	satisfaction	NOUN
ajbmeb-1737	249	64	-	-	PUNCT
ajbmeb-1737	249	65	based	base	VERB
ajbmeb-1737	249	66	definition	definition	NOUN
ajbmeb-1737	249	67	of	of	ADP
ajbmeb-1737	249	68	quality	quality	NOUN
ajbmeb-1737	249	69	journal	journal	PROPN
ajbmeb-1737	249	70	of	of	ADP
ajbmeb-1737	249	71	business	business	PROPN
ajbmeb-1737	249	72	&	&	CCONJ
ajbmeb-1737	249	73	economic	economic	ADJ
ajbmeb-1737	249	74	studies	study	NOUN
ajbmeb-1737	249	75	,	,	PUNCT
ajbmeb-1737	249	76	vol	vol	NOUN
ajbmeb-1737	249	77	.	.	PROPN
ajbmeb-1737	249	78	15	15	NUM
ajbmeb-1737	249	79	,	,	PUNCT
ajbmeb-1737	249	80	no	no	INTJ
ajbmeb-1737	249	81	.	.	NOUN
ajbmeb-1737	249	82	1	1	NUM
ajbmeb-1737	249	83	,	,	PUNCT
ajbmeb-1737	249	84	spring	spring	NOUN
ajbmeb-1737	249	85	2009	2009	NUM
ajbmeb-1737	249	86	,	,	PUNCT
ajbmeb-1737	249	87	82	82	NUM
ajbmeb-1737	249	88	-	-	SYM
ajbmeb-1737	249	89	97	97	NUM
ajbmeb-1737	249	90	.	.	PUNCT
ajbmeb-1737	249	91	mailto	mailto	PROPN
ajbmeb-1737	249	92	:	:	PUNCT
ajbmeb-1737	249	93	tantri.yanuar@esaunggul.ac.id	tantri.yanuar@esaunggul.ac.id	NUM
ajbmeb-1737	249	94	,	,	PUNCT
ajbmeb-1737	249	95	pp,142	pp,142	NOUN
ajbmeb-1737	249	96	-	-	SYM
ajbmeb-1737	249	97	147	147	NUM