id	sid	tid	token	lemma	pos
ajbmeb-2286	1	1	american	american	PROPN
ajbmeb-2286	1	2	journal	journal	PROPN
ajbmeb-2286	1	3	of	of	ADP
ajbmeb-2286	1	4	business	business	NOUN
ajbmeb-2286	1	5	management	management	NOUN
ajbmeb-2286	1	6	,	,	PUNCT
ajbmeb-2286	1	7	economics	economic	NOUN
ajbmeb-2286	1	8	and	and	CCONJ
ajbmeb-2286	1	9	banking	banking	NOUN
ajbmeb-2286	1	10	issn	issn	PROPN
ajbmeb-2286	1	11	(	(	PUNCT
ajbmeb-2286	1	12	e	e	NOUN
ajbmeb-2286	1	13	):	):	PUNCT
ajbmeb-2286	1	14	2832	2832	NUM
ajbmeb-2286	1	15	-	-	SYM
ajbmeb-2286	1	16	8078	8078	NUM
ajbmeb-2286	1	17	volume	volume	NOUN
ajbmeb-2286	1	18	27	27	NUM
ajbmeb-2286	1	19	,	,	PUNCT
ajbmeb-2286	1	20	|	|	ADV
ajbmeb-2286	1	21	august	august	PROPN
ajbmeb-2286	1	22	2024	2024	NUM
ajbmeb-2286	1	23	p	p	NOUN
ajbmeb-2286	1	24	a	a	DET
ajbmeb-2286	1	25	g	g	NOUN
ajbmeb-2286	1	26	e	e	NOUN
ajbmeb-2286	1	27	|	|	ADV
ajbmeb-2286	1	28	1	1	NUM
ajbmeb-2286	1	29	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	1	30	service	service	NOUN
ajbmeb-2286	1	31	delivery	delivery	NOUN
ajbmeb-2286	1	32	process	process	NOUN
ajbmeb-2286	1	33	and	and	CCONJ
ajbmeb-2286	1	34	customer	customer	NOUN
ajbmeb-2286	1	35	retention	retention	NOUN
ajbmeb-2286	1	36	of	of	ADP
ajbmeb-2286	1	37	airlines	airline	NOUN
ajbmeb-2286	1	38	in	in	ADP
ajbmeb-2286	1	39	rivers	river	NOUN
ajbmeb-2286	1	40	state	state	PROPN
ajbmeb-2286	1	41	nzenwa	nzenwa	PROPN
ajbmeb-2286	1	42	,	,	PUNCT
ajbmeb-2286	1	43	charles	charles	PROPN
ajbmeb-2286	1	44	department	department	PROPN
ajbmeb-2286	1	45	of	of	ADP
ajbmeb-2286	1	46	marketing	marketing	PROPN
ajbmeb-2286	1	47	university	university	PROPN
ajbmeb-2286	1	48	of	of	ADP
ajbmeb-2286	1	49	port	port	PROPN
ajbmeb-2286	1	50	harcourt	harcourt	PROPN
ajbmeb-2286	1	51	business	business	PROPN
ajbmeb-2286	1	52	school	school	NOUN
ajbmeb-2286	1	53	eke	eke	ADJ
ajbmeb-2286	1	54	,	,	PUNCT
ajbmeb-2286	1	55	haniel	haniel	ADJ
ajbmeb-2286	1	56	o.	o.	PROPN
ajbmeb-2286	1	57	(	(	PUNCT
ajbmeb-2286	1	58	ph.d	ph.d	PROPN
ajbmeb-2286	1	59	)	)	PUNCT
ajbmeb-2286	1	60	department	department	PROPN
ajbmeb-2286	1	61	of	of	ADP
ajbmeb-2286	1	62	marketing	marketing	PROPN
ajbmeb-2286	1	63	university	university	PROPN
ajbmeb-2286	1	64	of	of	ADP
ajbmeb-2286	1	65	port	port	PROPN
ajbmeb-2286	1	66	harcourt	harcourt	PROPN
ajbmeb-2286	1	67	haniel.eke@uniport.edu.ng	haniel.eke@uniport.edu.ng	NOUN
ajbmeb-2286	1	68	prof	prof	NOUN
ajbmeb-2286	1	69	.	.	PUNCT
ajbmeb-2286	2	1	emeka	emeka	PROPN
ajbmeb-2286	2	2	j.	j.	PROPN
ajbmeb-2286	2	3	okereke	okereke	PROPN
ajbmeb-2286	2	4	director	director	PROPN
ajbmeb-2286	2	5	,	,	PUNCT
ajbmeb-2286	2	6	university	university	NOUN
ajbmeb-2286	2	7	of	of	ADP
ajbmeb-2286	2	8	port	port	PROPN
ajbmeb-2286	2	9	harcourt	harcourt	PROPN
ajbmeb-2286	2	10	business	business	PROPN
ajbmeb-2286	2	11	school	school	PROPN
ajbmeb-2286	2	12	a	a	DET
ajbmeb-2286	2	13	b	b	PROPN
ajbmeb-2286	2	14	s	s	ADP
ajbmeb-2286	2	15	t	t	PROPN
ajbmeb-2286	2	16	r	r	NOUN
ajbmeb-2286	2	17	a	a	DET
ajbmeb-2286	2	18	c	c	NOUN
ajbmeb-2286	2	19	t	t	NOUN
ajbmeb-2286	2	20	k	k	X
ajbmeb-2286	2	21	e	e	PROPN
ajbmeb-2286	2	22	y	y	PROPN
ajbmeb-2286	2	23	w	w	NOUN
ajbmeb-2286	2	24	o	o	NOUN
ajbmeb-2286	2	25	r	r	NOUN
ajbmeb-2286	2	26	d	d	PROPN
ajbmeb-2286	2	27	s	s	VERB
ajbmeb-2286	2	28	this	this	DET
ajbmeb-2286	2	29	study	study	NOUN
ajbmeb-2286	2	30	conducted	conduct	VERB
ajbmeb-2286	2	31	an	an	DET
ajbmeb-2286	2	32	empirical	empirical	ADJ
ajbmeb-2286	2	33	investigation	investigation	NOUN
ajbmeb-2286	2	34	into	into	ADP
ajbmeb-2286	2	35	the	the	DET
ajbmeb-2286	2	36	impact	impact	NOUN
ajbmeb-2286	2	37	of	of	ADP
ajbmeb-2286	2	38	the	the	DET
ajbmeb-2286	2	39	service	service	NOUN
ajbmeb-2286	2	40	delivery	delivery	NOUN
ajbmeb-2286	2	41	method	method	NOUN
ajbmeb-2286	2	42	on	on	ADP
ajbmeb-2286	2	43	customer	customer	NOUN
ajbmeb-2286	2	44	retention	retention	NOUN
ajbmeb-2286	2	45	for	for	ADP
ajbmeb-2286	2	46	airlines	airline	NOUN
ajbmeb-2286	2	47	in	in	ADP
ajbmeb-2286	2	48	rivers	river	NOUN
ajbmeb-2286	2	49	state	state	NOUN
ajbmeb-2286	2	50	.	.	PUNCT
ajbmeb-2286	3	1	the	the	DET
ajbmeb-2286	3	2	study	study	NOUN
ajbmeb-2286	3	3	utilised	utilise	VERB
ajbmeb-2286	3	4	primary	primary	ADJ
ajbmeb-2286	3	5	data	datum	NOUN
ajbmeb-2286	3	6	collected	collect	VERB
ajbmeb-2286	3	7	through	through	ADP
ajbmeb-2286	3	8	the	the	DET
ajbmeb-2286	3	9	administration	administration	NOUN
ajbmeb-2286	3	10	of	of	ADP
ajbmeb-2286	3	11	questionnaires	questionnaire	NOUN
ajbmeb-2286	3	12	.	.	PUNCT
ajbmeb-2286	4	1	the	the	DET
ajbmeb-2286	4	2	study	study	NOUN
ajbmeb-2286	4	3	encompassed	encompass	VERB
ajbmeb-2286	4	4	all	all	DET
ajbmeb-2286	4	5	twentyfour	twentyfour	NOUN
ajbmeb-2286	4	6	(	(	PUNCT
ajbmeb-2286	4	7	24	24	NUM
ajbmeb-2286	4	8	)	)	PUNCT
ajbmeb-2286	4	9	airlines	airline	NOUN
ajbmeb-2286	4	10	that	that	PRON
ajbmeb-2286	4	11	operate	operate	VERB
ajbmeb-2286	4	12	in	in	ADP
ajbmeb-2286	4	13	rivers	river	NOUN
ajbmeb-2286	4	14	state	state	NOUN
ajbmeb-2286	4	15	.	.	PUNCT
ajbmeb-2286	5	1	due	due	ADP
ajbmeb-2286	5	2	to	to	ADP
ajbmeb-2286	5	3	the	the	DET
ajbmeb-2286	5	4	relatively	relatively	ADV
ajbmeb-2286	5	5	limited	limited	ADJ
ajbmeb-2286	5	6	number	number	NOUN
ajbmeb-2286	5	7	of	of	ADP
ajbmeb-2286	5	8	airlines	airline	NOUN
ajbmeb-2286	5	9	,	,	PUNCT
ajbmeb-2286	5	10	the	the	DET
ajbmeb-2286	5	11	whole	whole	ADJ
ajbmeb-2286	5	12	population	population	NOUN
ajbmeb-2286	5	13	was	be	AUX
ajbmeb-2286	5	14	included	include	VERB
ajbmeb-2286	5	15	in	in	ADP
ajbmeb-2286	5	16	the	the	DET
ajbmeb-2286	5	17	study	study	NOUN
ajbmeb-2286	5	18	.	.	PUNCT
ajbmeb-2286	6	1	the	the	DET
ajbmeb-2286	6	2	study	study	NOUN
ajbmeb-2286	6	3	utilised	utilise	VERB
ajbmeb-2286	6	4	the	the	DET
ajbmeb-2286	6	5	pearson	pearson	PROPN
ajbmeb-2286	6	6	product	product	NOUN
ajbmeb-2286	6	7	moment	moment	NOUN
ajbmeb-2286	6	8	correlation	correlation	NOUN
ajbmeb-2286	6	9	coefficient	coefficient	NOUN
ajbmeb-2286	6	10	to	to	PART
ajbmeb-2286	6	11	examine	examine	VERB
ajbmeb-2286	6	12	the	the	DET
ajbmeb-2286	6	13	link	link	NOUN
ajbmeb-2286	6	14	between	between	ADP
ajbmeb-2286	6	15	the	the	DET
ajbmeb-2286	6	16	dependent	dependent	ADJ
ajbmeb-2286	6	17	and	and	CCONJ
ajbmeb-2286	6	18	independent	independent	ADJ
ajbmeb-2286	6	19	variables	variable	NOUN
ajbmeb-2286	6	20	.	.	PUNCT
ajbmeb-2286	7	1	the	the	DET
ajbmeb-2286	7	2	analysis	analysis	NOUN
ajbmeb-2286	7	3	revealed	reveal	VERB
ajbmeb-2286	7	4	a	a	DET
ajbmeb-2286	7	5	strong	strong	ADJ
ajbmeb-2286	7	6	and	and	CCONJ
ajbmeb-2286	7	7	positive	positive	ADJ
ajbmeb-2286	7	8	correlation	correlation	NOUN
ajbmeb-2286	7	9	between	between	ADP
ajbmeb-2286	7	10	self	self	NOUN
ajbmeb-2286	7	11	-	-	PUNCT
ajbmeb-2286	7	12	service	service	NOUN
ajbmeb-2286	7	13	technology	technology	NOUN
ajbmeb-2286	7	14	and	and	CCONJ
ajbmeb-2286	7	15	customer	customer	NOUN
ajbmeb-2286	7	16	retention	retention	NOUN
ajbmeb-2286	7	17	,	,	PUNCT
ajbmeb-2286	7	18	leading	lead	VERB
ajbmeb-2286	7	19	to	to	ADP
ajbmeb-2286	7	20	improvements	improvement	NOUN
ajbmeb-2286	7	21	in	in	ADP
ajbmeb-2286	7	22	customer	customer	NOUN
ajbmeb-2286	7	23	satisfaction	satisfaction	NOUN
ajbmeb-2286	7	24	and	and	CCONJ
ajbmeb-2286	7	25	commitment	commitment	NOUN
ajbmeb-2286	7	26	.	.	PUNCT
ajbmeb-2286	8	1	similarly	similarly	ADV
ajbmeb-2286	8	2	,	,	PUNCT
ajbmeb-2286	8	3	service	service	NOUN
ajbmeb-2286	8	4	process	process	NOUN
ajbmeb-2286	8	5	blueprinting	blueprinting	NOUN
ajbmeb-2286	8	6	also	also	ADV
ajbmeb-2286	8	7	showed	show	VERB
ajbmeb-2286	8	8	a	a	DET
ajbmeb-2286	8	9	significant	significant	ADJ
ajbmeb-2286	8	10	and	and	CCONJ
ajbmeb-2286	8	11	positive	positive	ADJ
ajbmeb-2286	8	12	relationship	relationship	NOUN
ajbmeb-2286	8	13	with	with	ADP
ajbmeb-2286	8	14	customer	customer	NOUN
ajbmeb-2286	8	15	retention	retention	NOUN
ajbmeb-2286	8	16	,	,	PUNCT
ajbmeb-2286	8	17	resulting	result	VERB
ajbmeb-2286	8	18	in	in	ADP
ajbmeb-2286	8	19	enhanced	enhanced	ADJ
ajbmeb-2286	8	20	customer	customer	NOUN
ajbmeb-2286	8	21	satisfaction	satisfaction	NOUN
ajbmeb-2286	8	22	and	and	CCONJ
ajbmeb-2286	8	23	commitment	commitment	NOUN
ajbmeb-2286	8	24	.	.	PUNCT
ajbmeb-2286	9	1	the	the	DET
ajbmeb-2286	9	2	study	study	NOUN
ajbmeb-2286	9	3	determined	determine	VERB
ajbmeb-2286	9	4	that	that	SCONJ
ajbmeb-2286	9	5	the	the	DET
ajbmeb-2286	9	6	process	process	NOUN
ajbmeb-2286	9	7	of	of	ADP
ajbmeb-2286	9	8	delivering	deliver	VERB
ajbmeb-2286	9	9	services	service	NOUN
ajbmeb-2286	9	10	has	have	VERB
ajbmeb-2286	9	11	a	a	DET
ajbmeb-2286	9	12	substantial	substantial	ADJ
ajbmeb-2286	9	13	impact	impact	NOUN
ajbmeb-2286	9	14	on	on	ADP
ajbmeb-2286	9	15	client	client	NOUN
ajbmeb-2286	9	16	retention	retention	NOUN
ajbmeb-2286	9	17	.	.	PUNCT
ajbmeb-2286	10	1	hence	hence	ADV
ajbmeb-2286	10	2	,	,	PUNCT
ajbmeb-2286	10	3	it	it	PRON
ajbmeb-2286	10	4	is	be	AUX
ajbmeb-2286	10	5	advisable	advisable	ADJ
ajbmeb-2286	10	6	for	for	SCONJ
ajbmeb-2286	10	7	airlines	airline	NOUN
ajbmeb-2286	10	8	to	to	PART
ajbmeb-2286	10	9	ensure	ensure	VERB
ajbmeb-2286	10	10	that	that	SCONJ
ajbmeb-2286	10	11	their	their	PRON
ajbmeb-2286	10	12	selfservice	selfservice	NOUN
ajbmeb-2286	10	13	technologies	technology	NOUN
ajbmeb-2286	10	14	are	be	AUX
ajbmeb-2286	10	15	readily	readily	ADV
ajbmeb-2286	10	16	available	available	ADJ
ajbmeb-2286	10	17	and	and	CCONJ
ajbmeb-2286	10	18	user	user	NOUN
ajbmeb-2286	10	19	-	-	PUNCT
ajbmeb-2286	10	20	friendly	friendly	ADJ
ajbmeb-2286	10	21	.	.	PUNCT
ajbmeb-2286	11	1	additionally	additionally	ADV
ajbmeb-2286	11	2	,	,	PUNCT
ajbmeb-2286	11	3	airlines	airline	NOUN
ajbmeb-2286	11	4	should	should	AUX
ajbmeb-2286	11	5	be	be	AUX
ajbmeb-2286	11	6	cognizant	cognizant	ADJ
ajbmeb-2286	11	7	of	of	ADP
ajbmeb-2286	11	8	how	how	SCONJ
ajbmeb-2286	11	9	their	their	PRON
ajbmeb-2286	11	10	consumers	consumer	NOUN
ajbmeb-2286	11	11	acquire	acquire	VERB
ajbmeb-2286	11	12	information	information	NOUN
ajbmeb-2286	11	13	about	about	ADP
ajbmeb-2286	11	14	their	their	PRON
ajbmeb-2286	11	15	service	service	NOUN
ajbmeb-2286	11	16	offerings	offering	NOUN
ajbmeb-2286	11	17	in	in	ADP
ajbmeb-2286	11	18	order	order	NOUN
ajbmeb-2286	11	19	to	to	PART
ajbmeb-2286	11	20	properly	properly	ADV
ajbmeb-2286	11	21	manage	manage	VERB
ajbmeb-2286	11	22	external	external	ADJ
ajbmeb-2286	11	23	communications	communication	NOUN
ajbmeb-2286	11	24	for	for	ADP
ajbmeb-2286	11	25	the	the	DET
ajbmeb-2286	11	26	company	company	NOUN
ajbmeb-2286	11	27	.	.	PUNCT
ajbmeb-2286	12	1	service	service	NOUN
ajbmeb-2286	12	2	delivery	delivery	NOUN
ajbmeb-2286	12	3	process	process	NOUN
ajbmeb-2286	12	4	,	,	PUNCT
ajbmeb-2286	12	5	customer	customer	NOUN
ajbmeb-2286	12	6	retention	retention	NOUN
ajbmeb-2286	12	7	,	,	PUNCT
ajbmeb-2286	12	8	self	self	NOUN
ajbmeb-2286	12	9	-	-	PUNCT
ajbmeb-2286	12	10	service	service	NOUN
ajbmeb-2286	12	11	technology	technology	NOUN
ajbmeb-2286	12	12	,	,	PUNCT
ajbmeb-2286	12	13	service	service	NOUN
ajbmeb-2286	12	14	process	process	NOUN
ajbmeb-2286	12	15	blueprinting	blueprinting	NOUN
ajbmeb-2286	12	16	,	,	PUNCT
ajbmeb-2286	12	17	customer	customer	NOUN
ajbmeb-2286	12	18	satisfaction	satisfaction	NOUN
ajbmeb-2286	12	19	,	,	PUNCT
ajbmeb-2286	12	20	customer	customer	NOUN
ajbmeb-2286	12	21	commitment	commitment	NOUN
ajbmeb-2286	12	22	introduction	introduction	NOUN
ajbmeb-2286	12	23	the	the	DET
ajbmeb-2286	12	24	aviation	aviation	NOUN
ajbmeb-2286	12	25	industry	industry	NOUN
ajbmeb-2286	12	26	significantly	significantly	ADV
ajbmeb-2286	12	27	contributes	contribute	VERB
ajbmeb-2286	12	28	to	to	ADP
ajbmeb-2286	12	29	the	the	DET
ajbmeb-2286	12	30	global	global	ADJ
ajbmeb-2286	12	31	economy	economy	NOUN
ajbmeb-2286	12	32	by	by	ADP
ajbmeb-2286	12	33	enabling	enable	VERB
ajbmeb-2286	12	34	corporate	corporate	ADJ
ajbmeb-2286	12	35	travel	travel	NOUN
ajbmeb-2286	12	36	.	.	PUNCT
ajbmeb-2286	13	1	the	the	DET
ajbmeb-2286	13	2	industry	industry	NOUN
ajbmeb-2286	13	3	is	be	AUX
ajbmeb-2286	13	4	considered	consider	VERB
ajbmeb-2286	13	5	a	a	DET
ajbmeb-2286	13	6	crucial	crucial	ADJ
ajbmeb-2286	13	7	driver	driver	NOUN
ajbmeb-2286	13	8	of	of	ADP
ajbmeb-2286	13	9	economic	economic	ADJ
ajbmeb-2286	13	10	growth	growth	NOUN
ajbmeb-2286	13	11	due	due	ADP
ajbmeb-2286	13	12	to	to	ADP
ajbmeb-2286	13	13	its	its	PRON
ajbmeb-2286	13	14	ability	ability	NOUN
ajbmeb-2286	13	15	to	to	PART
ajbmeb-2286	13	16	provide	provide	VERB
ajbmeb-2286	13	17	employment	employment	NOUN
ajbmeb-2286	13	18	opportunities	opportunity	NOUN
ajbmeb-2286	13	19	and	and	CCONJ
ajbmeb-2286	13	20	employ	employ	VERB
ajbmeb-2286	13	21	a	a	DET
ajbmeb-2286	13	22	significant	significant	ADJ
ajbmeb-2286	13	23	number	number	NOUN
ajbmeb-2286	13	24	of	of	ADP
ajbmeb-2286	13	25	individuals	individual	NOUN
ajbmeb-2286	13	26	globally	globally	ADV
ajbmeb-2286	13	27	.	.	PUNCT
ajbmeb-2286	14	1	additionally	additionally	ADV
ajbmeb-2286	14	2	,	,	PUNCT
ajbmeb-2286	14	3	it	it	PRON
ajbmeb-2286	14	4	facilitates	facilitate	VERB
ajbmeb-2286	14	5	rapid	rapid	ADJ
ajbmeb-2286	14	6	american	american	ADJ
ajbmeb-2286	14	7	journal	journal	PROPN
ajbmeb-2286	14	8	of	of	ADP
ajbmeb-2286	14	9	business	business	NOUN
ajbmeb-2286	14	10	management	management	NOUN
ajbmeb-2286	14	11	,	,	PUNCT
ajbmeb-2286	14	12	economics	economic	NOUN
ajbmeb-2286	14	13	and	and	CCONJ
ajbmeb-2286	14	14	banking	banking	NOUN
ajbmeb-2286	14	15	volume	volume	NOUN
ajbmeb-2286	14	16	27	27	NUM
ajbmeb-2286	14	17	august	august	PROPN
ajbmeb-2286	14	18	2024	2024	NUM
ajbmeb-2286	14	19	p	p	NOUN
ajbmeb-2286	14	20	a	a	DET
ajbmeb-2286	14	21	g	g	NOUN
ajbmeb-2286	14	22	e	e	NOUN
ajbmeb-2286	14	23	|	|	ADV
ajbmeb-2286	14	24	2	2	NUM
ajbmeb-2286	14	25	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	14	26	and	and	CCONJ
ajbmeb-2286	14	27	efficient	efficient	ADJ
ajbmeb-2286	14	28	global	global	ADJ
ajbmeb-2286	14	29	connection	connection	NOUN
ajbmeb-2286	14	30	,	,	PUNCT
ajbmeb-2286	14	31	enabling	enable	VERB
ajbmeb-2286	14	32	enterprises	enterprise	NOUN
ajbmeb-2286	14	33	to	to	PART
ajbmeb-2286	14	34	access	access	VERB
ajbmeb-2286	14	35	foreign	foreign	ADJ
ajbmeb-2286	14	36	markets	market	NOUN
ajbmeb-2286	14	37	and	and	CCONJ
ajbmeb-2286	14	38	engage	engage	VERB
ajbmeb-2286	14	39	in	in	ADP
ajbmeb-2286	14	40	crossborder	crossborder	NOUN
ajbmeb-2286	14	41	collaborations	collaboration	NOUN
ajbmeb-2286	14	42	.	.	PUNCT
ajbmeb-2286	15	1	this	this	DET
ajbmeb-2286	15	2	interconnectivity	interconnectivity	NOUN
ajbmeb-2286	15	3	facilitates	facilitate	VERB
ajbmeb-2286	15	4	the	the	DET
ajbmeb-2286	15	5	exchange	exchange	NOUN
ajbmeb-2286	15	6	of	of	ADP
ajbmeb-2286	15	7	ideas	idea	NOUN
ajbmeb-2286	15	8	,	,	PUNCT
ajbmeb-2286	15	9	knowledge	knowledge	NOUN
ajbmeb-2286	15	10	,	,	PUNCT
ajbmeb-2286	15	11	and	and	CCONJ
ajbmeb-2286	15	12	commerce	commerce	NOUN
ajbmeb-2286	15	13	across	across	ADP
ajbmeb-2286	15	14	individuals	individual	NOUN
ajbmeb-2286	15	15	,	,	PUNCT
ajbmeb-2286	15	16	urban	urban	ADJ
ajbmeb-2286	15	17	areas	area	NOUN
ajbmeb-2286	15	18	,	,	PUNCT
ajbmeb-2286	15	19	and	and	CCONJ
ajbmeb-2286	15	20	nations	nation	NOUN
ajbmeb-2286	15	21	.	.	PUNCT
ajbmeb-2286	16	1	as	as	ADP
ajbmeb-2286	16	2	to	to	ADP
ajbmeb-2286	16	3	a	a	DET
ajbmeb-2286	16	4	survey	survey	NOUN
ajbmeb-2286	16	5	by	by	ADP
ajbmeb-2286	16	6	nigeriafinder.com	nigeriafinder.com	X
ajbmeb-2286	16	7	,	,	PUNCT
ajbmeb-2286	16	8	the	the	DET
ajbmeb-2286	16	9	worldwide	worldwide	ADJ
ajbmeb-2286	16	10	airline	airline	NOUN
ajbmeb-2286	16	11	sector	sector	NOUN
ajbmeb-2286	16	12	consists	consist	VERB
ajbmeb-2286	16	13	of	of	ADP
ajbmeb-2286	16	14	2,235	2,235	NUM
ajbmeb-2286	16	15	rival	rival	ADJ
ajbmeb-2286	16	16	airlines	airline	NOUN
ajbmeb-2286	16	17	,	,	PUNCT
ajbmeb-2286	16	18	out	out	ADP
ajbmeb-2286	16	19	of	of	ADP
ajbmeb-2286	16	20	which	which	PRON
ajbmeb-2286	16	21	345	345	NUM
ajbmeb-2286	16	22	are	be	AUX
ajbmeb-2286	16	23	operational	operational	ADJ
ajbmeb-2286	16	24	in	in	ADP
ajbmeb-2286	16	25	africa	africa	PROPN
ajbmeb-2286	16	26	.	.	PUNCT
ajbmeb-2286	17	1	in	in	ADP
ajbmeb-2286	17	2	nigeria	nigeria	PROPN
ajbmeb-2286	17	3	,	,	PUNCT
ajbmeb-2286	17	4	there	there	PRON
ajbmeb-2286	17	5	are	be	VERB
ajbmeb-2286	17	6	a	a	DET
ajbmeb-2286	17	7	total	total	NOUN
ajbmeb-2286	17	8	of	of	ADP
ajbmeb-2286	17	9	fourteen	fourteen	NUM
ajbmeb-2286	17	10	local	local	ADJ
ajbmeb-2286	17	11	airlines	airline	NOUN
ajbmeb-2286	17	12	and	and	CCONJ
ajbmeb-2286	17	13	nine	nine	NUM
ajbmeb-2286	17	14	foreign	foreign	ADJ
ajbmeb-2286	17	15	carriers	carrier	NOUN
ajbmeb-2286	17	16	.	.	PUNCT
ajbmeb-2286	18	1	in	in	ADP
ajbmeb-2286	18	2	addition	addition	NOUN
ajbmeb-2286	18	3	,	,	PUNCT
ajbmeb-2286	18	4	according	accord	VERB
ajbmeb-2286	18	5	to	to	ADP
ajbmeb-2286	18	6	oxford	oxford	PROPN
ajbmeb-2286	18	7	economics	economic	NOUN
ajbmeb-2286	18	8	(	(	PUNCT
ajbmeb-2286	18	9	2017	2017	NUM
ajbmeb-2286	18	10	)	)	PUNCT
ajbmeb-2286	18	11	,	,	PUNCT
ajbmeb-2286	18	12	the	the	DET
ajbmeb-2286	18	13	global	global	ADJ
ajbmeb-2286	18	14	transportation	transportation	NOUN
ajbmeb-2286	18	15	business	business	NOUN
ajbmeb-2286	18	16	annually	annually	ADV
ajbmeb-2286	18	17	transports	transport	VERB
ajbmeb-2286	18	18	over	over	ADP
ajbmeb-2286	18	19	2	2	NUM
ajbmeb-2286	18	20	billion	billion	NUM
ajbmeb-2286	18	21	people	people	NOUN
ajbmeb-2286	18	22	and	and	CCONJ
ajbmeb-2286	18	23	approximately	approximately	ADV
ajbmeb-2286	18	24	50	50	NUM
ajbmeb-2286	18	25	million	million	NUM
ajbmeb-2286	18	26	tonnes	tonne	NOUN
ajbmeb-2286	18	27	of	of	ADP
ajbmeb-2286	18	28	freight	freight	NOUN
ajbmeb-2286	18	29	,	,	PUNCT
ajbmeb-2286	18	30	resulting	result	VERB
ajbmeb-2286	18	31	in	in	ADP
ajbmeb-2286	18	32	a	a	DET
ajbmeb-2286	18	33	contribution	contribution	NOUN
ajbmeb-2286	18	34	of	of	ADP
ajbmeb-2286	18	35	over	over	ADP
ajbmeb-2286	18	36	3.4	3.4	NUM
ajbmeb-2286	18	37	trillion	trillion	NUM
ajbmeb-2286	18	38	usd	usd	NOUN
ajbmeb-2286	18	39	.	.	PUNCT
ajbmeb-2286	19	1	innovation	innovation	NOUN
ajbmeb-2286	19	2	is	be	AUX
ajbmeb-2286	19	3	seen	see	VERB
ajbmeb-2286	19	4	as	as	ADP
ajbmeb-2286	19	5	a	a	DET
ajbmeb-2286	19	6	crucial	crucial	ADJ
ajbmeb-2286	19	7	element	element	NOUN
ajbmeb-2286	19	8	in	in	ADP
ajbmeb-2286	19	9	preserving	preserve	VERB
ajbmeb-2286	19	10	a	a	DET
ajbmeb-2286	19	11	lasting	last	VERB
ajbmeb-2286	19	12	competitive	competitive	ADJ
ajbmeb-2286	19	13	edge	edge	NOUN
ajbmeb-2286	19	14	and	and	CCONJ
ajbmeb-2286	19	15	ensuring	ensure	VERB
ajbmeb-2286	19	16	the	the	DET
ajbmeb-2286	19	17	continued	continue	VERB
ajbmeb-2286	19	18	loyalty	loyalty	NOUN
ajbmeb-2286	19	19	of	of	ADP
ajbmeb-2286	19	20	customers	customer	NOUN
ajbmeb-2286	19	21	.	.	PUNCT
ajbmeb-2286	20	1	various	various	ADJ
ajbmeb-2286	20	2	studies	study	NOUN
ajbmeb-2286	20	3	have	have	AUX
ajbmeb-2286	20	4	examined	examine	VERB
ajbmeb-2286	20	5	the	the	DET
ajbmeb-2286	20	6	correlation	correlation	NOUN
ajbmeb-2286	20	7	between	between	ADP
ajbmeb-2286	20	8	customer	customer	NOUN
ajbmeb-2286	20	9	retention	retention	NOUN
ajbmeb-2286	20	10	and	and	CCONJ
ajbmeb-2286	20	11	innovation	innovation	NOUN
ajbmeb-2286	20	12	.	.	PUNCT
ajbmeb-2286	21	1	according	accord	VERB
ajbmeb-2286	21	2	to	to	ADP
ajbmeb-2286	21	3	arnold	arnold	PROPN
ajbmeb-2286	21	4	et	et	PROPN
ajbmeb-2286	21	5	al	al	PROPN
ajbmeb-2286	21	6	.	.	PROPN
ajbmeb-2286	22	1	(	(	PUNCT
ajbmeb-2286	22	2	2010	2010	NUM
ajbmeb-2286	22	3	)	)	PUNCT
ajbmeb-2286	22	4	,	,	PUNCT
ajbmeb-2286	22	5	organisations	organisation	NOUN
ajbmeb-2286	22	6	'	'	PART
ajbmeb-2286	22	7	innovation	innovation	NOUN
ajbmeb-2286	22	8	has	have	VERB
ajbmeb-2286	22	9	a	a	DET
ajbmeb-2286	22	10	crucial	crucial	ADJ
ajbmeb-2286	22	11	role	role	NOUN
ajbmeb-2286	22	12	in	in	ADP
ajbmeb-2286	22	13	attracting	attract	VERB
ajbmeb-2286	22	14	and	and	CCONJ
ajbmeb-2286	22	15	keeping	keep	VERB
ajbmeb-2286	22	16	customers	customer	NOUN
ajbmeb-2286	22	17	.	.	PUNCT
ajbmeb-2286	23	1	in	in	ADP
ajbmeb-2286	23	2	addition	addition	NOUN
ajbmeb-2286	23	3	,	,	PUNCT
ajbmeb-2286	23	4	tsado	tsado	NOUN
ajbmeb-2286	23	5	et	et	PROPN
ajbmeb-2286	23	6	al	al	PROPN
ajbmeb-2286	23	7	.	.	PROPN
ajbmeb-2286	24	1	(	(	PUNCT
ajbmeb-2286	24	2	2022	2022	NUM
ajbmeb-2286	24	3	)	)	PUNCT
ajbmeb-2286	24	4	did	do	VERB
ajbmeb-2286	24	5	a	a	DET
ajbmeb-2286	24	6	study	study	NOUN
ajbmeb-2286	24	7	on	on	ADP
ajbmeb-2286	24	8	micro	micro	ADJ
ajbmeb-2286	24	9	,	,	PUNCT
ajbmeb-2286	24	10	small	small	ADJ
ajbmeb-2286	24	11	,	,	PUNCT
ajbmeb-2286	24	12	and	and	CCONJ
ajbmeb-2286	24	13	medium	medium	NOUN
ajbmeb-2286	24	14	companies	company	NOUN
ajbmeb-2286	24	15	(	(	PUNCT
ajbmeb-2286	24	16	msmes	msme	NOUN
ajbmeb-2286	24	17	)	)	PUNCT
ajbmeb-2286	24	18	in	in	ADP
ajbmeb-2286	24	19	northern	northern	PROPN
ajbmeb-2286	24	20	nigeria	nigeria	PROPN
ajbmeb-2286	24	21	's	's	PART
ajbmeb-2286	24	22	construction	construction	NOUN
ajbmeb-2286	24	23	industry	industry	NOUN
ajbmeb-2286	24	24	.	.	PUNCT
ajbmeb-2286	25	1	they	they	PRON
ajbmeb-2286	25	2	discovered	discover	VERB
ajbmeb-2286	25	3	that	that	SCONJ
ajbmeb-2286	25	4	innovation	innovation	NOUN
ajbmeb-2286	25	5	has	have	VERB
ajbmeb-2286	25	6	a	a	DET
ajbmeb-2286	25	7	significant	significant	ADJ
ajbmeb-2286	25	8	influence	influence	NOUN
ajbmeb-2286	25	9	on	on	ADP
ajbmeb-2286	25	10	client	client	NOUN
ajbmeb-2286	25	11	/	/	SYM
ajbmeb-2286	25	12	customer	customer	NOUN
ajbmeb-2286	25	13	satisfaction	satisfaction	NOUN
ajbmeb-2286	25	14	,	,	PUNCT
ajbmeb-2286	25	15	retention	retention	NOUN
ajbmeb-2286	25	16	,	,	PUNCT
ajbmeb-2286	25	17	and	and	CCONJ
ajbmeb-2286	25	18	relationships	relationship	NOUN
ajbmeb-2286	25	19	.	.	PUNCT
ajbmeb-2286	26	1	kim	kim	PROPN
ajbmeb-2286	26	2	and	and	CCONJ
ajbmeb-2286	26	3	colleagues	colleague	NOUN
ajbmeb-2286	26	4	.	.	PUNCT
ajbmeb-2286	27	1	according	accord	VERB
ajbmeb-2286	27	2	to	to	ADP
ajbmeb-2286	27	3	kim	kim	PROPN
ajbmeb-2286	27	4	et	et	PROPN
ajbmeb-2286	27	5	al	al	PROPN
ajbmeb-2286	27	6	.	.	PROPN
ajbmeb-2286	28	1	(	(	PUNCT
ajbmeb-2286	28	2	2019	2019	NUM
ajbmeb-2286	28	3	)	)	PUNCT
ajbmeb-2286	28	4	,	,	PUNCT
ajbmeb-2286	28	5	consumers	consumer	NOUN
ajbmeb-2286	28	6	'	'	PART
ajbmeb-2286	28	7	impression	impression	NOUN
ajbmeb-2286	28	8	of	of	ADP
ajbmeb-2286	28	9	innovativeness	innovativeness	NOUN
ajbmeb-2286	28	10	has	have	VERB
ajbmeb-2286	28	11	an	an	DET
ajbmeb-2286	28	12	influence	influence	NOUN
ajbmeb-2286	28	13	on	on	ADP
ajbmeb-2286	28	14	value	value	NOUN
ajbmeb-2286	28	15	co	co	NOUN
ajbmeb-2286	28	16	-	-	NOUN
ajbmeb-2286	28	17	creation	creation	NOUN
ajbmeb-2286	28	18	,	,	PUNCT
ajbmeb-2286	28	19	which	which	PRON
ajbmeb-2286	28	20	in	in	ADP
ajbmeb-2286	28	21	turn	turn	NOUN
ajbmeb-2286	28	22	leads	lead	VERB
ajbmeb-2286	28	23	to	to	ADP
ajbmeb-2286	28	24	increased	increase	VERB
ajbmeb-2286	28	25	satisfaction	satisfaction	NOUN
ajbmeb-2286	28	26	,	,	PUNCT
ajbmeb-2286	28	27	loyalty	loyalty	NOUN
ajbmeb-2286	28	28	,	,	PUNCT
ajbmeb-2286	28	29	and	and	CCONJ
ajbmeb-2286	28	30	retention	retention	NOUN
ajbmeb-2286	28	31	.	.	PUNCT
ajbmeb-2286	29	1	multiple	multiple	ADJ
ajbmeb-2286	29	2	research	research	NOUN
ajbmeb-2286	29	3	have	have	AUX
ajbmeb-2286	29	4	explored	explore	VERB
ajbmeb-2286	29	5	the	the	DET
ajbmeb-2286	29	6	relationship	relationship	NOUN
ajbmeb-2286	29	7	between	between	ADP
ajbmeb-2286	29	8	organisational	organisational	ADJ
ajbmeb-2286	29	9	innovativeness	innovativeness	NOUN
ajbmeb-2286	29	10	,	,	PUNCT
ajbmeb-2286	29	11	customer	customer	NOUN
ajbmeb-2286	29	12	happiness	happiness	NOUN
ajbmeb-2286	29	13	,	,	PUNCT
ajbmeb-2286	29	14	loyalty	loyalty	NOUN
ajbmeb-2286	29	15	,	,	PUNCT
ajbmeb-2286	29	16	retention	retention	NOUN
ajbmeb-2286	29	17	,	,	PUNCT
ajbmeb-2286	29	18	and	and	CCONJ
ajbmeb-2286	29	19	overall	overall	ADJ
ajbmeb-2286	29	20	performance	performance	NOUN
ajbmeb-2286	29	21	.	.	PUNCT
ajbmeb-2286	30	1	researchers	researcher	NOUN
ajbmeb-2286	30	2	can	can	AUX
ajbmeb-2286	30	3	get	get	VERB
ajbmeb-2286	30	4	useful	useful	ADJ
ajbmeb-2286	30	5	insights	insight	NOUN
ajbmeb-2286	30	6	in	in	ADP
ajbmeb-2286	30	7	the	the	DET
ajbmeb-2286	30	8	tourist	tourist	NOUN
ajbmeb-2286	30	9	business	business	NOUN
ajbmeb-2286	30	10	by	by	ADP
ajbmeb-2286	30	11	examining	examine	VERB
ajbmeb-2286	30	12	the	the	DET
ajbmeb-2286	30	13	connection	connection	NOUN
ajbmeb-2286	30	14	between	between	ADP
ajbmeb-2286	30	15	service	service	NOUN
ajbmeb-2286	30	16	innovation	innovation	NOUN
ajbmeb-2286	30	17	and	and	CCONJ
ajbmeb-2286	30	18	consumer	consumer	NOUN
ajbmeb-2286	30	19	co	co	NOUN
ajbmeb-2286	30	20	-	-	NOUN
ajbmeb-2286	30	21	creation	creation	NOUN
ajbmeb-2286	30	22	,	,	PUNCT
ajbmeb-2286	30	23	happiness	happiness	NOUN
ajbmeb-2286	30	24	,	,	PUNCT
ajbmeb-2286	30	25	and	and	CCONJ
ajbmeb-2286	30	26	loyalty	loyalty	NOUN
ajbmeb-2286	30	27	(	(	PUNCT
ajbmeb-2286	30	28	gustafsson	gustafsson	PROPN
ajbmeb-2286	30	29	et	et	PROPN
ajbmeb-2286	30	30	al	al	PROPN
ajbmeb-2286	30	31	.	.	PROPN
ajbmeb-2286	30	32	,	,	PUNCT
ajbmeb-2286	30	33	2020	2020	NUM
ajbmeb-2286	30	34	)	)	PUNCT
ajbmeb-2286	30	35	.	.	PUNCT
ajbmeb-2286	31	1	den	den	PROPN
ajbmeb-2286	31	2	hertog	hertog	PROPN
ajbmeb-2286	31	3	(	(	PUNCT
ajbmeb-2286	31	4	2000	2000	NUM
ajbmeb-2286	31	5	)	)	PUNCT
ajbmeb-2286	31	6	introduced	introduce	VERB
ajbmeb-2286	31	7	a	a	DET
ajbmeb-2286	31	8	model	model	NOUN
ajbmeb-2286	31	9	of	of	ADP
ajbmeb-2286	31	10	service	service	NOUN
ajbmeb-2286	31	11	innovation	innovation	NOUN
ajbmeb-2286	31	12	that	that	PRON
ajbmeb-2286	31	13	consists	consist	VERB
ajbmeb-2286	31	14	of	of	ADP
ajbmeb-2286	31	15	four	four	NUM
ajbmeb-2286	31	16	dimensions	dimension	NOUN
ajbmeb-2286	31	17	.	.	PUNCT
ajbmeb-2286	32	1	this	this	DET
ajbmeb-2286	32	2	model	model	NOUN
ajbmeb-2286	32	3	has	have	AUX
ajbmeb-2286	32	4	been	be	AUX
ajbmeb-2286	32	5	cited	cite	VERB
ajbmeb-2286	32	6	in	in	ADP
ajbmeb-2286	32	7	several	several	ADJ
ajbmeb-2286	32	8	studies	study	NOUN
ajbmeb-2286	32	9	,	,	PUNCT
ajbmeb-2286	32	10	including	include	VERB
ajbmeb-2286	32	11	those	those	PRON
ajbmeb-2286	32	12	by	by	ADP
ajbmeb-2286	32	13	miles	mile	NOUN
ajbmeb-2286	32	14	(	(	PUNCT
ajbmeb-2286	32	15	2008	2008	NUM
ajbmeb-2286	32	16	)	)	PUNCT
ajbmeb-2286	32	17	,	,	PUNCT
ajbmeb-2286	32	18	park	park	NOUN
ajbmeb-2286	32	19	et	et	PROPN
ajbmeb-2286	32	20	al	al	PROPN
ajbmeb-2286	32	21	.	.	PROPN
ajbmeb-2286	33	1	(	(	PUNCT
ajbmeb-2286	33	2	2015	2015	NUM
ajbmeb-2286	33	3	)	)	PUNCT
ajbmeb-2286	34	1	,	,	PUNCT
ajbmeb-2286	34	2	kuusik	kuusik	PROPN
ajbmeb-2286	34	3	et	et	PROPN
ajbmeb-2286	34	4	al	al	PROPN
ajbmeb-2286	34	5	.	.	PUNCT
ajbmeb-2286	35	1	(	(	PUNCT
ajbmeb-2286	35	2	2011	2011	NUM
ajbmeb-2286	35	3	)	)	PUNCT
ajbmeb-2286	35	4	,	,	PUNCT
ajbmeb-2286	35	5	and	and	CCONJ
ajbmeb-2286	35	6	chaparro	chaparro	PROPN
ajbmeb-2286	35	7	-	-	PROPN
ajbmeb-2286	35	8	peláez	peláez	PROPN
ajbmeb-2286	35	9	et	et	PROPN
ajbmeb-2286	35	10	al	al	PROPN
ajbmeb-2286	35	11	.	.	PUNCT
ajbmeb-2286	36	1	(	(	PUNCT
ajbmeb-2286	36	2	2014	2014	NUM
ajbmeb-2286	36	3	)	)	PUNCT
ajbmeb-2286	36	4	.	.	PUNCT
ajbmeb-2286	37	1	the	the	DET
ajbmeb-2286	37	2	concept	concept	NOUN
ajbmeb-2286	37	3	proposes	propose	VERB
ajbmeb-2286	37	4	that	that	SCONJ
ajbmeb-2286	37	5	service	service	NOUN
ajbmeb-2286	37	6	innovation	innovation	NOUN
ajbmeb-2286	37	7	should	should	AUX
ajbmeb-2286	37	8	be	be	AUX
ajbmeb-2286	37	9	comprehended	comprehend	VERB
ajbmeb-2286	37	10	in	in	ADP
ajbmeb-2286	37	11	relation	relation	NOUN
ajbmeb-2286	37	12	to	to	ADP
ajbmeb-2286	37	13	four	four	NUM
ajbmeb-2286	37	14	characteristics	characteristic	NOUN
ajbmeb-2286	37	15	of	of	ADP
ajbmeb-2286	37	16	originality	originality	NOUN
ajbmeb-2286	37	17	.	.	PUNCT
ajbmeb-2286	38	1	the	the	DET
ajbmeb-2286	38	2	dimensions	dimension	NOUN
ajbmeb-2286	38	3	encompass	encompass	VERB
ajbmeb-2286	38	4	novel	novel	ADJ
ajbmeb-2286	38	5	service	service	NOUN
ajbmeb-2286	38	6	concepts	concept	NOUN
ajbmeb-2286	38	7	,	,	PUNCT
ajbmeb-2286	38	8	customer	customer	NOUN
ajbmeb-2286	38	9	interfaces	interface	NOUN
ajbmeb-2286	38	10	,	,	PUNCT
ajbmeb-2286	38	11	service	service	NOUN
ajbmeb-2286	38	12	delivery	delivery	NOUN
ajbmeb-2286	38	13	systems	system	NOUN
ajbmeb-2286	38	14	,	,	PUNCT
ajbmeb-2286	38	15	and	and	CCONJ
ajbmeb-2286	38	16	optional	optional	ADJ
ajbmeb-2286	38	17	technologies	technology	NOUN
ajbmeb-2286	38	18	that	that	PRON
ajbmeb-2286	38	19	enable	enable	VERB
ajbmeb-2286	38	20	service	service	NOUN
ajbmeb-2286	38	21	innovation	innovation	NOUN
ajbmeb-2286	38	22	(	(	PUNCT
ajbmeb-2286	38	23	miles	mile	NOUN
ajbmeb-2286	38	24	,	,	PUNCT
ajbmeb-2286	38	25	2008	2008	NUM
ajbmeb-2286	38	26	;	;	PUNCT
ajbmeb-2286	38	27	park	park	NOUN
ajbmeb-2286	38	28	et	et	PROPN
ajbmeb-2286	38	29	al	al	PROPN
ajbmeb-2286	38	30	.	.	PROPN
ajbmeb-2286	38	31	,	,	PUNCT
ajbmeb-2286	38	32	2015	2015	NUM
ajbmeb-2286	38	33	;	;	PUNCT
ajbmeb-2286	38	34	kuusik	kuusik	PROPN
ajbmeb-2286	38	35	et	et	PROPN
ajbmeb-2286	38	36	al	al	PROPN
ajbmeb-2286	38	37	.	.	PROPN
ajbmeb-2286	38	38	,	,	PUNCT
ajbmeb-2286	38	39	2011	2011	NUM
ajbmeb-2286	38	40	;	;	PUNCT
ajbmeb-2286	38	41	chaparro	chaparro	PROPN
ajbmeb-2286	38	42	-	-	PROPN
ajbmeb-2286	38	43	peláez	peláez	PROPN
ajbmeb-2286	38	44	et	et	PROPN
ajbmeb-2286	38	45	al	al	PROPN
ajbmeb-2286	38	46	.	.	PROPN
ajbmeb-2286	38	47	,	,	PUNCT
ajbmeb-2286	38	48	2014	2014	NUM
ajbmeb-2286	38	49	)	)	PUNCT
ajbmeb-2286	38	50	.	.	PUNCT
ajbmeb-2286	39	1	bhat	bhat	PROPN
ajbmeb-2286	39	2	and	and	CCONJ
ajbmeb-2286	39	3	sharma	sharma	PROPN
ajbmeb-2286	39	4	are	be	AUX
ajbmeb-2286	39	5	individuals	individual	NOUN
ajbmeb-2286	39	6	working	work	VERB
ajbmeb-2286	39	7	in	in	ADP
ajbmeb-2286	39	8	the	the	DET
ajbmeb-2286	39	9	hotel	hotel	NOUN
ajbmeb-2286	39	10	sector	sector	NOUN
ajbmeb-2286	39	11	.	.	PUNCT
ajbmeb-2286	40	1	in	in	ADP
ajbmeb-2286	40	2	their	their	PRON
ajbmeb-2286	40	3	study	study	NOUN
ajbmeb-2286	40	4	,	,	PUNCT
ajbmeb-2286	40	5	bhat	bhat	PROPN
ajbmeb-2286	40	6	&	&	CCONJ
ajbmeb-2286	40	7	sharma	sharma	PROPN
ajbmeb-2286	40	8	(	(	PUNCT
ajbmeb-2286	40	9	2021	2021	NUM
ajbmeb-2286	40	10	)	)	PUNCT
ajbmeb-2286	40	11	investigated	investigate	VERB
ajbmeb-2286	40	12	the	the	DET
ajbmeb-2286	40	13	many	many	ADJ
ajbmeb-2286	40	14	aspects	aspect	NOUN
ajbmeb-2286	40	15	and	and	CCONJ
ajbmeb-2286	40	16	outcomes	outcome	NOUN
ajbmeb-2286	40	17	of	of	ADP
ajbmeb-2286	40	18	service	service	NOUN
ajbmeb-2286	40	19	innovation	innovation	NOUN
ajbmeb-2286	40	20	.	.	PUNCT
ajbmeb-2286	41	1	bhat	bhat	PROPN
ajbmeb-2286	41	2	and	and	CCONJ
ajbmeb-2286	41	3	sharma	sharma	PROPN
ajbmeb-2286	41	4	(	(	PUNCT
ajbmeb-2286	41	5	2021	2021	NUM
ajbmeb-2286	41	6	)	)	PUNCT
ajbmeb-2286	41	7	recognised	recognise	VERB
ajbmeb-2286	41	8	three	three	NUM
ajbmeb-2286	41	9	fundamental	fundamental	ADJ
ajbmeb-2286	41	10	aspects	aspect	NOUN
ajbmeb-2286	41	11	of	of	ADP
ajbmeb-2286	41	12	service	service	NOUN
ajbmeb-2286	41	13	innovation	innovation	NOUN
ajbmeb-2286	41	14	:	:	PUNCT
ajbmeb-2286	41	15	technical	technical	ADJ
ajbmeb-2286	41	16	innovation	innovation	NOUN
ajbmeb-2286	41	17	,	,	PUNCT
ajbmeb-2286	41	18	organisational	organisational	ADJ
ajbmeb-2286	41	19	innovation	innovation	NOUN
ajbmeb-2286	41	20	,	,	PUNCT
ajbmeb-2286	41	21	and	and	CCONJ
ajbmeb-2286	41	22	human	human	ADJ
ajbmeb-2286	41	23	capital	capital	NOUN
ajbmeb-2286	41	24	innovation	innovation	NOUN
ajbmeb-2286	41	25	.	.	PUNCT
ajbmeb-2286	42	1	the	the	DET
ajbmeb-2286	42	2	purpose	purpose	NOUN
ajbmeb-2286	42	3	of	of	ADP
ajbmeb-2286	42	4	this	this	DET
ajbmeb-2286	42	5	study	study	NOUN
ajbmeb-2286	42	6	is	be	AUX
ajbmeb-2286	42	7	to	to	PART
ajbmeb-2286	42	8	investigate	investigate	VERB
ajbmeb-2286	42	9	the	the	DET
ajbmeb-2286	42	10	relationship	relationship	NOUN
ajbmeb-2286	42	11	between	between	ADP
ajbmeb-2286	42	12	service	service	NOUN
ajbmeb-2286	42	13	delivery	delivery	NOUN
ajbmeb-2286	42	14	innovation	innovation	NOUN
ajbmeb-2286	42	15	and	and	CCONJ
ajbmeb-2286	42	16	customer	customer	NOUN
ajbmeb-2286	42	17	retention	retention	NOUN
ajbmeb-2286	42	18	,	,	PUNCT
ajbmeb-2286	42	19	in	in	ADP
ajbmeb-2286	42	20	light	light	NOUN
ajbmeb-2286	42	21	of	of	ADP
ajbmeb-2286	42	22	the	the	DET
ajbmeb-2286	42	23	unusual	unusual	ADJ
ajbmeb-2286	42	24	observations	observation	NOUN
ajbmeb-2286	42	25	present	present	ADJ
ajbmeb-2286	42	26	.	.	PUNCT
ajbmeb-2286	43	1	this	this	PRON
ajbmeb-2286	43	2	will	will	AUX
ajbmeb-2286	43	3	be	be	AUX
ajbmeb-2286	43	4	accomplished	accomplish	VERB
ajbmeb-2286	43	5	by	by	ADP
ajbmeb-2286	43	6	using	use	VERB
ajbmeb-2286	43	7	a	a	DET
ajbmeb-2286	43	8	blend	blend	NOUN
ajbmeb-2286	43	9	of	of	ADP
ajbmeb-2286	43	10	several	several	ADJ
ajbmeb-2286	43	11	frameworks	framework	NOUN
ajbmeb-2286	43	12	,	,	PUNCT
ajbmeb-2286	43	13	acknowledging	acknowledge	VERB
ajbmeb-2286	43	14	the	the	DET
ajbmeb-2286	43	15	generally	generally	ADV
ajbmeb-2286	43	16	recognised	recognise	VERB
ajbmeb-2286	43	17	belief	belief	NOUN
ajbmeb-2286	43	18	that	that	SCONJ
ajbmeb-2286	43	19	retaining	retain	VERB
ajbmeb-2286	43	20	customers	customer	NOUN
ajbmeb-2286	43	21	is	be	AUX
ajbmeb-2286	43	22	vital	vital	ADJ
ajbmeb-2286	43	23	for	for	ADP
ajbmeb-2286	43	24	the	the	DET
ajbmeb-2286	43	25	durability	durability	NOUN
ajbmeb-2286	43	26	and	and	CCONJ
ajbmeb-2286	43	27	long	long	ADJ
ajbmeb-2286	43	28	-	-	PUNCT
ajbmeb-2286	43	29	term	term	NOUN
ajbmeb-2286	43	30	prosperity	prosperity	NOUN
ajbmeb-2286	43	31	of	of	ADP
ajbmeb-2286	43	32	firms	firm	NOUN
ajbmeb-2286	43	33	in	in	ADP
ajbmeb-2286	43	34	today	today	NOUN
ajbmeb-2286	43	35	's	's	PART
ajbmeb-2286	43	36	service	service	NOUN
ajbmeb-2286	43	37	-	-	PUNCT
ajbmeb-2286	43	38	oriented	orient	VERB
ajbmeb-2286	43	39	economy	economy	NOUN
ajbmeb-2286	43	40	.	.	PUNCT
ajbmeb-2286	44	1	this	this	DET
ajbmeb-2286	44	2	research	research	NOUN
ajbmeb-2286	44	3	adopts	adopt	VERB
ajbmeb-2286	44	4	a	a	DET
ajbmeb-2286	44	5	firm	firm	ADJ
ajbmeb-2286	44	6	theoretical	theoretical	ADJ
ajbmeb-2286	44	7	position	position	NOUN
ajbmeb-2286	44	8	and	and	CCONJ
ajbmeb-2286	44	9	integrates	integrate	VERB
ajbmeb-2286	44	10	innovative	innovative	ADJ
ajbmeb-2286	44	11	technology	technology	NOUN
ajbmeb-2286	44	12	breakthroughs	breakthrough	NOUN
ajbmeb-2286	44	13	in	in	ADP
ajbmeb-2286	44	14	the	the	DET
ajbmeb-2286	44	15	field	field	NOUN
ajbmeb-2286	44	16	of	of	ADP
ajbmeb-2286	44	17	aviation	aviation	NOUN
ajbmeb-2286	44	18	.	.	PUNCT
ajbmeb-2286	45	1	this	this	DET
ajbmeb-2286	45	2	study	study	NOUN
ajbmeb-2286	45	3	examines	examine	VERB
ajbmeb-2286	45	4	the	the	DET
ajbmeb-2286	45	5	correlation	correlation	NOUN
ajbmeb-2286	45	6	between	between	ADP
ajbmeb-2286	45	7	the	the	DET
ajbmeb-2286	45	8	service	service	NOUN
ajbmeb-2286	45	9	delivery	delivery	NOUN
ajbmeb-2286	45	10	method	method	NOUN
ajbmeb-2286	45	11	and	and	CCONJ
ajbmeb-2286	45	12	customer	customer	NOUN
ajbmeb-2286	45	13	retention	retention	NOUN
ajbmeb-2286	45	14	in	in	ADP
ajbmeb-2286	45	15	the	the	DET
ajbmeb-2286	45	16	airline	airline	NOUN
ajbmeb-2286	45	17	industry	industry	NOUN
ajbmeb-2286	45	18	in	in	ADP
ajbmeb-2286	45	19	rivers	river	NOUN
ajbmeb-2286	45	20	state	state	NOUN
ajbmeb-2286	45	21	.	.	PUNCT
ajbmeb-2286	46	1	the	the	DET
ajbmeb-2286	46	2	airline	airline	NOUN
ajbmeb-2286	46	3	sector	sector	NOUN
ajbmeb-2286	46	4	has	have	AUX
ajbmeb-2286	46	5	been	be	AUX
ajbmeb-2286	46	6	severely	severely	ADV
ajbmeb-2286	46	7	affected	affect	VERB
ajbmeb-2286	46	8	by	by	ADP
ajbmeb-2286	46	9	the	the	DET
ajbmeb-2286	46	10	covid-19	covid-19	PROPN
ajbmeb-2286	46	11	worldwide	worldwide	ADJ
ajbmeb-2286	46	12	epidemic	epidemic	NOUN
ajbmeb-2286	46	13	and	and	CCONJ
ajbmeb-2286	46	14	the	the	DET
ajbmeb-2286	46	15	subsequent	subsequent	ADJ
ajbmeb-2286	46	16	surge	surge	NOUN
ajbmeb-2286	46	17	in	in	ADP
ajbmeb-2286	46	18	aviation	aviation	NOUN
ajbmeb-2286	46	19	fuel	fuel	NOUN
ajbmeb-2286	46	20	prices	price	NOUN
ajbmeb-2286	46	21	,	,	PUNCT
ajbmeb-2286	46	22	resulting	result	VERB
ajbmeb-2286	46	23	in	in	ADP
ajbmeb-2286	46	24	a	a	DET
ajbmeb-2286	46	25	substantial	substantial	ADJ
ajbmeb-2286	46	26	decline	decline	NOUN
ajbmeb-2286	46	27	in	in	ADP
ajbmeb-2286	46	28	patronage	patronage	NOUN
ajbmeb-2286	46	29	,	,	PUNCT
ajbmeb-2286	46	30	retention	retention	NOUN
ajbmeb-2286	46	31	,	,	PUNCT
ajbmeb-2286	46	32	and	and	CCONJ
ajbmeb-2286	46	33	overall	overall	ADJ
ajbmeb-2286	46	34	performance	performance	NOUN
ajbmeb-2286	46	35	.	.	PUNCT
ajbmeb-2286	47	1	therefore	therefore	ADV
ajbmeb-2286	47	2	,	,	PUNCT
ajbmeb-2286	47	3	the	the	DET
ajbmeb-2286	47	4	focus	focus	NOUN
ajbmeb-2286	47	5	of	of	ADP
ajbmeb-2286	47	6	this	this	DET
ajbmeb-2286	47	7	study	study	NOUN
ajbmeb-2286	47	8	is	be	AUX
ajbmeb-2286	47	9	on	on	ADP
ajbmeb-2286	47	10	the	the	DET
ajbmeb-2286	47	11	method	method	NOUN
ajbmeb-2286	47	12	of	of	ADP
ajbmeb-2286	47	13	delivering	deliver	VERB
ajbmeb-2286	47	14	services	service	NOUN
ajbmeb-2286	47	15	and	and	CCONJ
ajbmeb-2286	47	16	the	the	DET
ajbmeb-2286	47	17	ability	ability	NOUN
ajbmeb-2286	47	18	of	of	ADP
ajbmeb-2286	47	19	airlines	airline	NOUN
ajbmeb-2286	47	20	to	to	PART
ajbmeb-2286	47	21	retain	retain	VERB
ajbmeb-2286	47	22	customers	customer	NOUN
ajbmeb-2286	47	23	in	in	ADP
ajbmeb-2286	47	24	rivers	river	NOUN
ajbmeb-2286	47	25	state	state	NOUN
ajbmeb-2286	47	26	.	.	PUNCT
ajbmeb-2286	48	1	1.1	1.1	NUM
ajbmeb-2286	48	2	aim	aim	NOUN
ajbmeb-2286	48	3	and	and	CCONJ
ajbmeb-2286	48	4	objectives	objective	NOUN
ajbmeb-2286	48	5	of	of	ADP
ajbmeb-2286	48	6	the	the	DET
ajbmeb-2286	48	7	study	study	NOUN
ajbmeb-2286	48	8	this	this	DET
ajbmeb-2286	48	9	study	study	NOUN
ajbmeb-2286	48	10	aims	aim	VERB
ajbmeb-2286	48	11	to	to	PART
ajbmeb-2286	48	12	determine	determine	VERB
ajbmeb-2286	48	13	the	the	DET
ajbmeb-2286	48	14	relationship	relationship	NOUN
ajbmeb-2286	48	15	between	between	ADP
ajbmeb-2286	48	16	service	service	NOUN
ajbmeb-2286	48	17	delivery	delivery	NOUN
ajbmeb-2286	48	18	process	process	NOUN
ajbmeb-2286	48	19	and	and	CCONJ
ajbmeb-2286	48	20	customer	customer	NOUN
ajbmeb-2286	48	21	retention	retention	NOUN
ajbmeb-2286	48	22	of	of	ADP
ajbmeb-2286	48	23	airlines	airline	NOUN
ajbmeb-2286	48	24	in	in	ADP
ajbmeb-2286	48	25	rivers	river	NOUN
ajbmeb-2286	48	26	state	state	PROPN
ajbmeb-2286	48	27	.	.	PUNCT
ajbmeb-2286	49	1	the	the	DET
ajbmeb-2286	49	2	objectives	objective	NOUN
ajbmeb-2286	49	3	are	be	AUX
ajbmeb-2286	49	4	to	to	PART
ajbmeb-2286	49	5	:	:	PUNCT
ajbmeb-2286	49	6	i.	i.	NOUN
ajbmeb-2286	49	7	ascertain	ascertain	VERB
ajbmeb-2286	49	8	the	the	DET
ajbmeb-2286	49	9	relationship	relationship	NOUN
ajbmeb-2286	49	10	between	between	ADP
ajbmeb-2286	49	11	self	self	NOUN
ajbmeb-2286	49	12	-	-	PUNCT
ajbmeb-2286	49	13	service	service	NOUN
ajbmeb-2286	49	14	technology	technology	NOUN
ajbmeb-2286	49	15	and	and	CCONJ
ajbmeb-2286	49	16	customer	customer	NOUN
ajbmeb-2286	49	17	retention	retention	NOUN
ajbmeb-2286	49	18	.	.	PUNCT
ajbmeb-2286	50	1	american	american	ADJ
ajbmeb-2286	50	2	journal	journal	PROPN
ajbmeb-2286	50	3	of	of	ADP
ajbmeb-2286	50	4	business	business	NOUN
ajbmeb-2286	50	5	management	management	NOUN
ajbmeb-2286	50	6	,	,	PUNCT
ajbmeb-2286	50	7	economics	economic	NOUN
ajbmeb-2286	50	8	and	and	CCONJ
ajbmeb-2286	50	9	banking	banking	NOUN
ajbmeb-2286	50	10	volume	volume	NOUN
ajbmeb-2286	50	11	27	27	NUM
ajbmeb-2286	50	12	august	august	PROPN
ajbmeb-2286	50	13	2024	2024	NUM
ajbmeb-2286	50	14	p	p	NOUN
ajbmeb-2286	50	15	a	a	DET
ajbmeb-2286	50	16	g	g	NOUN
ajbmeb-2286	50	17	e	e	NOUN
ajbmeb-2286	50	18	|	|	ADV
ajbmeb-2286	50	19	3	3	NUM
ajbmeb-2286	50	20	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-2286	50	21	ii	ii	PROPN
ajbmeb-2286	50	22	.	.	PUNCT
ajbmeb-2286	50	23	know	know	VERB
ajbmeb-2286	50	24	the	the	DET
ajbmeb-2286	50	25	relationship	relationship	NOUN
ajbmeb-2286	50	26	between	between	ADP
ajbmeb-2286	50	27	service	service	NOUN
ajbmeb-2286	50	28	process	process	NOUN
ajbmeb-2286	50	29	blueprinting	blueprinting	NOUN
ajbmeb-2286	50	30	and	and	CCONJ
ajbmeb-2286	50	31	customer	customer	NOUN
ajbmeb-2286	50	32	retention	retention	NOUN
ajbmeb-2286	50	33	.	.	PUNCT
ajbmeb-2286	51	1	2.0	2.0	NUM
ajbmeb-2286	51	2	literature	literature	NOUN
ajbmeb-2286	51	3	review	review	VERB
ajbmeb-2286	51	4	2.1	2.1	NUM
ajbmeb-2286	51	5	.	.	PUNCT
ajbmeb-2286	52	1	customer	customer	NOUN
ajbmeb-2286	52	2	retention	retention	NOUN
ajbmeb-2286	52	3	(	(	PUNCT
ajbmeb-2286	52	4	cr	cr	NOUN
ajbmeb-2286	52	5	)	)	PUNCT
ajbmeb-2286	52	6	customer	customer	NOUN
ajbmeb-2286	52	7	retention	retention	NOUN
ajbmeb-2286	52	8	is	be	AUX
ajbmeb-2286	52	9	an	an	DET
ajbmeb-2286	52	10	essential	essential	ADJ
ajbmeb-2286	52	11	element	element	NOUN
ajbmeb-2286	52	12	in	in	ADP
ajbmeb-2286	52	13	achieving	achieve	VERB
ajbmeb-2286	52	14	a	a	DET
ajbmeb-2286	52	15	competitive	competitive	ADJ
ajbmeb-2286	52	16	edge	edge	NOUN
ajbmeb-2286	52	17	in	in	ADP
ajbmeb-2286	52	18	the	the	DET
ajbmeb-2286	52	19	commercial	commercial	ADJ
ajbmeb-2286	52	20	realm	realm	NOUN
ajbmeb-2286	52	21	.	.	PUNCT
ajbmeb-2286	53	1	developing	develop	VERB
ajbmeb-2286	53	2	and	and	CCONJ
ajbmeb-2286	53	3	sustaining	sustain	VERB
ajbmeb-2286	53	4	fruitful	fruitful	ADJ
ajbmeb-2286	53	5	relationships	relationship	NOUN
ajbmeb-2286	53	6	with	with	ADP
ajbmeb-2286	53	7	consumers	consumer	NOUN
ajbmeb-2286	53	8	is	be	AUX
ajbmeb-2286	53	9	a	a	DET
ajbmeb-2286	53	10	fundamental	fundamental	ADJ
ajbmeb-2286	53	11	element	element	NOUN
ajbmeb-2286	53	12	of	of	ADP
ajbmeb-2286	53	13	relationship	relationship	NOUN
ajbmeb-2286	53	14	marketing	marketing	NOUN
ajbmeb-2286	53	15	(	(	PUNCT
ajbmeb-2286	53	16	morgan	morgan	PROPN
ajbmeb-2286	53	17	&	&	CCONJ
ajbmeb-2286	53	18	hunt	hunt	PROPN
ajbmeb-2286	53	19	,	,	PUNCT
ajbmeb-2286	53	20	1994	1994	NUM
ajbmeb-2286	53	21	)	)	PUNCT
ajbmeb-2286	53	22	.	.	PUNCT
ajbmeb-2286	54	1	many	many	ADJ
ajbmeb-2286	54	2	organisations	organisation	NOUN
ajbmeb-2286	54	3	consider	consider	VERB
ajbmeb-2286	54	4	retaining	retain	VERB
ajbmeb-2286	54	5	customers	customer	NOUN
ajbmeb-2286	54	6	to	to	PART
ajbmeb-2286	54	7	be	be	AUX
ajbmeb-2286	54	8	a	a	DET
ajbmeb-2286	54	9	crucial	crucial	ADJ
ajbmeb-2286	54	10	goal	goal	NOUN
ajbmeb-2286	54	11	,	,	PUNCT
ajbmeb-2286	54	12	particularly	particularly	ADV
ajbmeb-2286	54	13	in	in	ADP
ajbmeb-2286	54	14	today	today	NOUN
ajbmeb-2286	54	15	's	's	PART
ajbmeb-2286	54	16	competitive	competitive	ADJ
ajbmeb-2286	54	17	business	business	NOUN
ajbmeb-2286	54	18	environment	environment	NOUN
ajbmeb-2286	54	19	.	.	PUNCT
ajbmeb-2286	55	1	brands	brand	NOUN
ajbmeb-2286	55	2	invest	invest	VERB
ajbmeb-2286	55	3	significant	significant	ADJ
ajbmeb-2286	55	4	time	time	NOUN
ajbmeb-2286	55	5	and	and	CCONJ
ajbmeb-2286	55	6	financial	financial	ADJ
ajbmeb-2286	55	7	resources	resource	NOUN
ajbmeb-2286	55	8	in	in	ADP
ajbmeb-2286	55	9	building	build	VERB
ajbmeb-2286	55	10	strong	strong	ADJ
ajbmeb-2286	55	11	and	and	CCONJ
ajbmeb-2286	55	12	lasting	last	VERB
ajbmeb-2286	55	13	relationships	relationship	NOUN
ajbmeb-2286	55	14	with	with	ADP
ajbmeb-2286	55	15	potential	potential	ADJ
ajbmeb-2286	55	16	customers	customer	NOUN
ajbmeb-2286	55	17	to	to	PART
ajbmeb-2286	55	18	achieve	achieve	VERB
ajbmeb-2286	55	19	better	well	ADJ
ajbmeb-2286	55	20	performance	performance	NOUN
ajbmeb-2286	55	21	and	and	CCONJ
ajbmeb-2286	55	22	meet	meet	VERB
ajbmeb-2286	55	23	marketing	marketing	NOUN
ajbmeb-2286	55	24	objectives	objective	NOUN
ajbmeb-2286	55	25	.	.	PUNCT
ajbmeb-2286	56	1	this	this	PRON
ajbmeb-2286	56	2	is	be	AUX
ajbmeb-2286	56	3	especially	especially	ADV
ajbmeb-2286	56	4	important	important	ADJ
ajbmeb-2286	56	5	in	in	ADP
ajbmeb-2286	56	6	saturated	saturate	VERB
ajbmeb-2286	56	7	markets	market	NOUN
ajbmeb-2286	56	8	with	with	ADP
ajbmeb-2286	56	9	intense	intense	ADJ
ajbmeb-2286	56	10	competition	competition	NOUN
ajbmeb-2286	56	11	(	(	PUNCT
ajbmeb-2286	56	12	bataineh	bataineh	PROPN
ajbmeb-2286	56	13	,	,	PUNCT
ajbmeb-2286	56	14	alabdallah	alabdallah	PROPN
ajbmeb-2286	56	15	,	,	PUNCT
ajbmeb-2286	56	16	salhab	salhab	PROPN
ajbmeb-2286	56	17	,	,	PUNCT
ajbmeb-2286	56	18	&	&	CCONJ
ajbmeb-2286	56	19	shoter	shot	ADJ
ajbmeb-2286	56	20	,	,	PUNCT
ajbmeb-2286	56	21	2015	2015	NUM
ajbmeb-2286	56	22	)	)	PUNCT
ajbmeb-2286	56	23	.	.	PUNCT
ajbmeb-2286	57	1	ang	ang	PROPN
ajbmeb-2286	57	2	and	and	CCONJ
ajbmeb-2286	57	3	buttle	buttle	PROPN
ajbmeb-2286	57	4	(	(	PUNCT
ajbmeb-2286	57	5	2006	2006	NUM
ajbmeb-2286	57	6	)	)	PUNCT
ajbmeb-2286	57	7	and	and	CCONJ
ajbmeb-2286	57	8	larivie	larivie	ADJ
ajbmeb-2286	57	9	and	and	CCONJ
ajbmeb-2286	57	10	poel	poel	NOUN
ajbmeb-2286	57	11	(	(	PUNCT
ajbmeb-2286	57	12	2005	2005	NUM
ajbmeb-2286	57	13	)	)	PUNCT
ajbmeb-2286	57	14	define	define	VERB
ajbmeb-2286	57	15	retained	retain	VERB
ajbmeb-2286	57	16	customers	customer	NOUN
ajbmeb-2286	57	17	as	as	ADP
ajbmeb-2286	57	18	those	those	PRON
ajbmeb-2286	57	19	who	who	PRON
ajbmeb-2286	57	20	have	have	VERB
ajbmeb-2286	57	21	a	a	DET
ajbmeb-2286	57	22	longer	long	ADJ
ajbmeb-2286	57	23	tenure	tenure	NOUN
ajbmeb-2286	57	24	with	with	ADP
ajbmeb-2286	57	25	a	a	DET
ajbmeb-2286	57	26	business	business	NOUN
ajbmeb-2286	57	27	.	.	PUNCT
ajbmeb-2286	58	1	due	due	ADP
ajbmeb-2286	58	2	to	to	ADP
ajbmeb-2286	58	3	the	the	DET
ajbmeb-2286	58	4	significance	significance	NOUN
ajbmeb-2286	58	5	attributed	attribute	VERB
ajbmeb-2286	58	6	to	to	ADP
ajbmeb-2286	58	7	customer	customer	NOUN
ajbmeb-2286	58	8	retention	retention	NOUN
ajbmeb-2286	58	9	,	,	PUNCT
ajbmeb-2286	58	10	several	several	ADJ
ajbmeb-2286	58	11	researchers	researcher	NOUN
ajbmeb-2286	58	12	have	have	AUX
ajbmeb-2286	58	13	proposed	propose	VERB
ajbmeb-2286	58	14	multiple	multiple	ADJ
ajbmeb-2286	58	15	definitions	definition	NOUN
ajbmeb-2286	58	16	in	in	ADP
ajbmeb-2286	58	17	recent	recent	ADJ
ajbmeb-2286	58	18	years	year	NOUN
ajbmeb-2286	58	19	,	,	PUNCT
ajbmeb-2286	58	20	although	although	SCONJ
ajbmeb-2286	58	21	no	no	DET
ajbmeb-2286	58	22	agreement	agreement	NOUN
ajbmeb-2286	58	23	has	have	AUX
ajbmeb-2286	58	24	been	be	AUX
ajbmeb-2286	58	25	reached	reach	VERB
ajbmeb-2286	58	26	.	.	PUNCT
ajbmeb-2286	59	1	oliver	oliver	PROPN
ajbmeb-2286	59	2	(	(	PUNCT
ajbmeb-2286	59	3	1997	1997	NUM
ajbmeb-2286	59	4	)	)	PUNCT
ajbmeb-2286	59	5	provided	provide	VERB
ajbmeb-2286	59	6	a	a	DET
ajbmeb-2286	59	7	definition	definition	NOUN
ajbmeb-2286	59	8	of	of	ADP
ajbmeb-2286	59	9	customer	customer	NOUN
ajbmeb-2286	59	10	retention	retention	NOUN
ajbmeb-2286	59	11	as	as	ADP
ajbmeb-2286	59	12	a	a	DET
ajbmeb-2286	59	13	strong	strong	ADJ
ajbmeb-2286	59	14	dedication	dedication	NOUN
ajbmeb-2286	59	15	to	to	PART
ajbmeb-2286	59	16	regularly	regularly	ADV
ajbmeb-2286	59	17	repurchase	repurchase	VERB
ajbmeb-2286	59	18	or	or	CCONJ
ajbmeb-2286	59	19	support	support	VERB
ajbmeb-2286	59	20	a	a	DET
ajbmeb-2286	59	21	chosen	choose	VERB
ajbmeb-2286	59	22	product	product	NOUN
ajbmeb-2286	59	23	or	or	CCONJ
ajbmeb-2286	59	24	service	service	NOUN
ajbmeb-2286	59	25	in	in	ADP
ajbmeb-2286	59	26	the	the	DET
ajbmeb-2286	59	27	future	future	NOUN
ajbmeb-2286	59	28	,	,	PUNCT
ajbmeb-2286	59	29	even	even	ADV
ajbmeb-2286	59	30	when	when	SCONJ
ajbmeb-2286	59	31	faced	face	VERB
ajbmeb-2286	59	32	with	with	ADP
ajbmeb-2286	59	33	external	external	ADJ
ajbmeb-2286	59	34	factors	factor	NOUN
ajbmeb-2286	59	35	or	or	CCONJ
ajbmeb-2286	59	36	marketing	marketing	NOUN
ajbmeb-2286	59	37	strategies	strategy	NOUN
ajbmeb-2286	59	38	that	that	PRON
ajbmeb-2286	59	39	may	may	AUX
ajbmeb-2286	59	40	encourage	encourage	VERB
ajbmeb-2286	59	41	switching	switch	VERB
ajbmeb-2286	59	42	to	to	ADP
ajbmeb-2286	59	43	alternatives	alternative	NOUN
ajbmeb-2286	59	44	.	.	PUNCT
ajbmeb-2286	60	1	2.1.1	2.1.1	X
ajbmeb-2286	60	2	.	.	PUNCT
ajbmeb-2286	60	3	customer	customer	NOUN
ajbmeb-2286	60	4	satisfaction	satisfaction	NOUN
ajbmeb-2286	60	5	building	build	VERB
ajbmeb-2286	60	6	a	a	DET
ajbmeb-2286	60	7	content	content	NOUN
ajbmeb-2286	60	8	client	client	NOUN
ajbmeb-2286	60	9	base	base	NOUN
ajbmeb-2286	60	10	is	be	AUX
ajbmeb-2286	60	11	a	a	DET
ajbmeb-2286	60	12	well	well	ADV
ajbmeb-2286	60	13	-	-	PUNCT
ajbmeb-2286	60	14	known	know	VERB
ajbmeb-2286	60	15	aspect	aspect	NOUN
ajbmeb-2286	60	16	of	of	ADP
ajbmeb-2286	60	17	relationship	relationship	NOUN
ajbmeb-2286	60	18	marketing	marketing	NOUN
ajbmeb-2286	60	19	(	(	PUNCT
ajbmeb-2286	60	20	homburg	homburg	PROPN
ajbmeb-2286	60	21	,	,	PUNCT
ajbmeb-2286	60	22	wieseke	wieseke	PROPN
ajbmeb-2286	60	23	&	&	CCONJ
ajbmeb-2286	60	24	bornemann	bornemann	PROPN
ajbmeb-2286	60	25	,	,	PUNCT
ajbmeb-2286	60	26	2009	2009	NUM
ajbmeb-2286	60	27	;	;	PUNCT
ajbmeb-2286	60	28	rather	rather	ADV
ajbmeb-2286	60	29	,	,	PUNCT
ajbmeb-2286	60	30	2018	2018	NUM
ajbmeb-2286	60	31	)	)	PUNCT
ajbmeb-2286	60	32	.	.	PUNCT
ajbmeb-2286	61	1	customers	customer	NOUN
ajbmeb-2286	61	2	who	who	PRON
ajbmeb-2286	61	3	are	be	AUX
ajbmeb-2286	61	4	satisfied	satisfied	ADJ
ajbmeb-2286	61	5	typically	typically	ADV
ajbmeb-2286	61	6	have	have	VERB
ajbmeb-2286	61	7	a	a	DET
ajbmeb-2286	61	8	sense	sense	NOUN
ajbmeb-2286	61	9	of	of	ADP
ajbmeb-2286	61	10	fulfilment	fulfilment	NOUN
ajbmeb-2286	61	11	in	in	ADP
ajbmeb-2286	61	12	relation	relation	NOUN
ajbmeb-2286	61	13	to	to	ADP
ajbmeb-2286	61	14	their	their	PRON
ajbmeb-2286	61	15	consumption	consumption	NOUN
ajbmeb-2286	61	16	and	and	CCONJ
ajbmeb-2286	61	17	are	be	AUX
ajbmeb-2286	61	18	happy	happy	ADJ
ajbmeb-2286	61	19	with	with	ADP
ajbmeb-2286	61	20	the	the	DET
ajbmeb-2286	61	21	products	product	NOUN
ajbmeb-2286	61	22	or	or	CCONJ
ajbmeb-2286	61	23	services	service	NOUN
ajbmeb-2286	61	24	they	they	PRON
ajbmeb-2286	61	25	have	have	AUX
ajbmeb-2286	61	26	received	receive	VERB
ajbmeb-2286	61	27	(	(	PUNCT
ajbmeb-2286	61	28	oliver	oliver	ADV
ajbmeb-2286	61	29	,	,	PUNCT
ajbmeb-2286	61	30	1997	1997	NUM
ajbmeb-2286	61	31	)	)	PUNCT
ajbmeb-2286	61	32	.	.	PUNCT
ajbmeb-2286	62	1	the	the	DET
ajbmeb-2286	62	2	topic	topic	NOUN
ajbmeb-2286	62	3	of	of	ADP
ajbmeb-2286	62	4	customer	customer	NOUN
ajbmeb-2286	62	5	satisfaction	satisfaction	NOUN
ajbmeb-2286	62	6	has	have	AUX
ajbmeb-2286	62	7	garnered	garner	VERB
ajbmeb-2286	62	8	significant	significant	ADJ
ajbmeb-2286	62	9	scholarly	scholarly	ADJ
ajbmeb-2286	62	10	interest	interest	NOUN
ajbmeb-2286	62	11	in	in	ADP
ajbmeb-2286	62	12	recent	recent	ADJ
ajbmeb-2286	62	13	years	year	NOUN
ajbmeb-2286	62	14	.	.	PUNCT
ajbmeb-2286	63	1	consequently	consequently	ADV
ajbmeb-2286	63	2	,	,	PUNCT
ajbmeb-2286	63	3	there	there	PRON
ajbmeb-2286	63	4	is	be	VERB
ajbmeb-2286	63	5	a	a	DET
ajbmeb-2286	63	6	substantial	substantial	ADJ
ajbmeb-2286	63	7	amount	amount	NOUN
ajbmeb-2286	63	8	of	of	ADP
ajbmeb-2286	63	9	scholarly	scholarly	ADJ
ajbmeb-2286	63	10	contribution	contribution	NOUN
ajbmeb-2286	63	11	stemming	stem	VERB
ajbmeb-2286	63	12	from	from	ADP
ajbmeb-2286	63	13	it	it	PRON
ajbmeb-2286	63	14	(	(	PUNCT
ajbmeb-2286	63	15	anderson	anderson	PROPN
ajbmeb-2286	63	16	&	&	CCONJ
ajbmeb-2286	63	17	mittal	mittal	PROPN
ajbmeb-2286	63	18	,	,	PUNCT
ajbmeb-2286	63	19	2000	2000	NUM
ajbmeb-2286	63	20	;	;	PUNCT
ajbmeb-2286	63	21	iacobucci	iacobucci	NOUN
ajbmeb-2286	63	22	,	,	PUNCT
ajbmeb-2286	63	23	grayson	grayson	PROPN
ajbmeb-2286	63	24	,	,	PUNCT
ajbmeb-2286	63	25	&	&	CCONJ
ajbmeb-2286	63	26	ostrom	ostrom	PROPN
ajbmeb-2286	63	27	,	,	PUNCT
ajbmeb-2286	63	28	1994	1994	NUM
ajbmeb-2286	63	29	;	;	PUNCT
ajbmeb-2286	63	30	mccollough	mccollough	PROPN
ajbmeb-2286	63	31	,	,	PUNCT
ajbmeb-2286	63	32	berry	berry	NOUN
ajbmeb-2286	63	33	,	,	PUNCT
ajbmeb-2286	63	34	&	&	CCONJ
ajbmeb-2286	63	35	yadav	yadav	PROPN
ajbmeb-2286	63	36	,	,	PUNCT
ajbmeb-2286	63	37	2000	2000	NUM
ajbmeb-2286	63	38	)	)	PUNCT
ajbmeb-2286	63	39	.	.	PUNCT
ajbmeb-2286	64	1	customer	customer	NOUN
ajbmeb-2286	64	2	satisfaction	satisfaction	NOUN
ajbmeb-2286	64	3	refers	refer	VERB
ajbmeb-2286	64	4	to	to	ADP
ajbmeb-2286	64	5	the	the	DET
ajbmeb-2286	64	6	subjective	subjective	ADJ
ajbmeb-2286	64	7	experience	experience	NOUN
ajbmeb-2286	64	8	of	of	ADP
ajbmeb-2286	64	9	either	either	CCONJ
ajbmeb-2286	64	10	contentment	contentment	NOUN
ajbmeb-2286	64	11	or	or	CCONJ
ajbmeb-2286	64	12	dissatisfaction	dissatisfaction	NOUN
ajbmeb-2286	64	13	that	that	PRON
ajbmeb-2286	64	14	arises	arise	VERB
ajbmeb-2286	64	15	from	from	ADP
ajbmeb-2286	64	16	the	the	DET
ajbmeb-2286	64	17	assessment	assessment	NOUN
ajbmeb-2286	64	18	of	of	ADP
ajbmeb-2286	64	19	services	service	NOUN
ajbmeb-2286	64	20	rendered	render	VERB
ajbmeb-2286	64	21	by	by	ADP
ajbmeb-2286	64	22	an	an	DET
ajbmeb-2286	64	23	organisation	organisation	NOUN
ajbmeb-2286	64	24	to	to	ADP
ajbmeb-2286	64	25	an	an	DET
ajbmeb-2286	64	26	individual	individual	NOUN
ajbmeb-2286	64	27	in	in	ADP
ajbmeb-2286	64	28	relation	relation	NOUN
ajbmeb-2286	64	29	to	to	ADP
ajbmeb-2286	64	30	their	their	PRON
ajbmeb-2286	64	31	expectations	expectation	NOUN
ajbmeb-2286	64	32	(	(	PUNCT
ajbmeb-2286	64	33	oliver	oliver	ADV
ajbmeb-2286	64	34	,	,	PUNCT
ajbmeb-2286	64	35	1980	1980	NUM
ajbmeb-2286	64	36	;	;	PUNCT
ajbmeb-2286	64	37	leisen	leisen	PROPN
ajbmeb-2286	64	38	&	&	CCONJ
ajbmeb-2286	64	39	vance	vance	PROPN
ajbmeb-2286	64	40	,	,	PUNCT
ajbmeb-2286	64	41	2001	2001	NUM
ajbmeb-2286	64	42	)	)	PUNCT
ajbmeb-2286	64	43	.	.	PUNCT
ajbmeb-2286	65	1	according	accord	VERB
ajbmeb-2286	65	2	to	to	ADP
ajbmeb-2286	65	3	oliver	oliver	PROPN
ajbmeb-2286	65	4	(	(	PUNCT
ajbmeb-2286	65	5	1997	1997	NUM
ajbmeb-2286	65	6	)	)	PUNCT
ajbmeb-2286	65	7	,	,	PUNCT
ajbmeb-2286	65	8	customer	customer	NOUN
ajbmeb-2286	65	9	satisfaction	satisfaction	NOUN
ajbmeb-2286	65	10	is	be	AUX
ajbmeb-2286	65	11	the	the	DET
ajbmeb-2286	65	12	assessment	assessment	NOUN
ajbmeb-2286	65	13	that	that	SCONJ
ajbmeb-2286	65	14	a	a	DET
ajbmeb-2286	65	15	product	product	NOUN
ajbmeb-2286	65	16	or	or	CCONJ
ajbmeb-2286	65	17	service	service	NOUN
ajbmeb-2286	65	18	,	,	PUNCT
ajbmeb-2286	65	19	or	or	CCONJ
ajbmeb-2286	65	20	its	its	PRON
ajbmeb-2286	65	21	specific	specific	ADJ
ajbmeb-2286	65	22	features	feature	NOUN
ajbmeb-2286	65	23	,	,	PUNCT
ajbmeb-2286	65	24	have	have	AUX
ajbmeb-2286	65	25	supplied	supply	VERB
ajbmeb-2286	65	26	or	or	CCONJ
ajbmeb-2286	65	27	are	be	AUX
ajbmeb-2286	65	28	delivering	deliver	VERB
ajbmeb-2286	65	29	a	a	DET
ajbmeb-2286	65	30	satisfactory	satisfactory	ADJ
ajbmeb-2286	65	31	degree	degree	NOUN
ajbmeb-2286	65	32	of	of	ADP
ajbmeb-2286	65	33	fulfilment	fulfilment	NOUN
ajbmeb-2286	65	34	associated	associate	VERB
ajbmeb-2286	65	35	to	to	ADP
ajbmeb-2286	65	36	consumption	consumption	NOUN
ajbmeb-2286	65	37	.	.	PUNCT
ajbmeb-2286	66	1	customer	customer	NOUN
ajbmeb-2286	66	2	satisfaction	satisfaction	NOUN
ajbmeb-2286	66	3	is	be	AUX
ajbmeb-2286	66	4	the	the	DET
ajbmeb-2286	66	5	profound	profound	ADJ
ajbmeb-2286	66	6	sense	sense	NOUN
ajbmeb-2286	66	7	of	of	ADP
ajbmeb-2286	66	8	contentment	contentment	NOUN
ajbmeb-2286	66	9	that	that	PRON
ajbmeb-2286	66	10	arises	arise	VERB
ajbmeb-2286	66	11	when	when	SCONJ
ajbmeb-2286	66	12	a	a	DET
ajbmeb-2286	66	13	consumer	consumer	NOUN
ajbmeb-2286	66	14	's	's	PART
ajbmeb-2286	66	15	expectations	expectation	NOUN
ajbmeb-2286	66	16	are	be	AUX
ajbmeb-2286	66	17	either	either	CCONJ
ajbmeb-2286	66	18	fulfilled	fulfil	VERB
ajbmeb-2286	66	19	or	or	CCONJ
ajbmeb-2286	66	20	exceeded	exceed	VERB
ajbmeb-2286	66	21	.	.	PUNCT
ajbmeb-2286	67	1	satisfaction	satisfaction	NOUN
ajbmeb-2286	67	2	refers	refer	VERB
ajbmeb-2286	67	3	to	to	ADP
ajbmeb-2286	67	4	the	the	DET
ajbmeb-2286	67	5	consumer	consumer	NOUN
ajbmeb-2286	67	6	's	's	PART
ajbmeb-2286	67	7	sense	sense	NOUN
ajbmeb-2286	67	8	of	of	ADP
ajbmeb-2286	67	9	fulfilment	fulfilment	NOUN
ajbmeb-2286	67	10	in	in	ADP
ajbmeb-2286	67	11	reaction	reaction	NOUN
ajbmeb-2286	67	12	to	to	ADP
ajbmeb-2286	67	13	a	a	DET
ajbmeb-2286	67	14	product	product	NOUN
ajbmeb-2286	67	15	or	or	CCONJ
ajbmeb-2286	67	16	service	service	NOUN
ajbmeb-2286	67	17	(	(	PUNCT
ajbmeb-2286	67	18	andreassen	andreassen	PROPN
ajbmeb-2286	67	19	,	,	PUNCT
ajbmeb-2286	67	20	2000	2000	NUM
ajbmeb-2286	67	21	)	)	PUNCT
ajbmeb-2286	67	22	.	.	PUNCT
ajbmeb-2286	68	1	a	a	DET
ajbmeb-2286	68	2	satisfaction	satisfaction	NOUN
ajbmeb-2286	68	3	judgement	judgement	NOUN
ajbmeb-2286	68	4	refers	refer	VERB
ajbmeb-2286	68	5	to	to	ADP
ajbmeb-2286	68	6	the	the	DET
ajbmeb-2286	68	7	evaluation	evaluation	NOUN
ajbmeb-2286	68	8	of	of	ADP
ajbmeb-2286	68	9	a	a	DET
ajbmeb-2286	68	10	product	product	NOUN
ajbmeb-2286	68	11	or	or	CCONJ
ajbmeb-2286	68	12	service	service	NOUN
ajbmeb-2286	68	13	feature	feature	NOUN
ajbmeb-2286	68	14	,	,	PUNCT
ajbmeb-2286	68	15	or	or	CCONJ
ajbmeb-2286	68	16	the	the	DET
ajbmeb-2286	68	17	product	product	NOUN
ajbmeb-2286	68	18	or	or	CCONJ
ajbmeb-2286	68	19	service	service	NOUN
ajbmeb-2286	68	20	itself	itself	PRON
ajbmeb-2286	68	21	,	,	PUNCT
ajbmeb-2286	68	22	based	base	VERB
ajbmeb-2286	68	23	on	on	ADP
ajbmeb-2286	68	24	the	the	DET
ajbmeb-2286	68	25	amount	amount	NOUN
ajbmeb-2286	68	26	of	of	ADP
ajbmeb-2286	68	27	enjoyment	enjoyment	NOUN
ajbmeb-2286	68	28	and	and	CCONJ
ajbmeb-2286	68	29	fulfilment	fulfilment	NOUN
ajbmeb-2286	68	30	it	it	PRON
ajbmeb-2286	68	31	provides	provide	VERB
ajbmeb-2286	68	32	in	in	ADP
ajbmeb-2286	68	33	relation	relation	NOUN
ajbmeb-2286	68	34	to	to	ADP
ajbmeb-2286	68	35	consumption	consumption	NOUN
ajbmeb-2286	68	36	.	.	PUNCT
ajbmeb-2286	69	1	this	this	DET
ajbmeb-2286	69	2	judgement	judgement	NOUN
ajbmeb-2286	69	3	can	can	AUX
ajbmeb-2286	69	4	also	also	ADV
ajbmeb-2286	69	5	include	include	VERB
ajbmeb-2286	69	6	instances	instance	NOUN
ajbmeb-2286	69	7	when	when	SCONJ
ajbmeb-2286	69	8	the	the	DET
ajbmeb-2286	69	9	level	level	NOUN
ajbmeb-2286	69	10	of	of	ADP
ajbmeb-2286	69	11	fulfilment	fulfilment	NOUN
ajbmeb-2286	69	12	falls	fall	VERB
ajbmeb-2286	69	13	short	short	ADJ
ajbmeb-2286	69	14	or	or	CCONJ
ajbmeb-2286	69	15	exceeds	exceed	VERB
ajbmeb-2286	69	16	expectations	expectation	NOUN
ajbmeb-2286	69	17	(	(	PUNCT
ajbmeb-2286	69	18	tronvoll	tronvoll	NOUN
ajbmeb-2286	69	19	,	,	PUNCT
ajbmeb-2286	69	20	2010	2010	NUM
ajbmeb-2286	69	21	)	)	PUNCT
ajbmeb-2286	69	22	.	.	PUNCT
ajbmeb-2286	70	1	satisfaction	satisfaction	NOUN
ajbmeb-2286	70	2	may	may	AUX
ajbmeb-2286	70	3	be	be	AUX
ajbmeb-2286	70	4	defined	define	VERB
ajbmeb-2286	70	5	as	as	ADP
ajbmeb-2286	70	6	the	the	DET
ajbmeb-2286	70	7	consumer	consumer	NOUN
ajbmeb-2286	70	8	's	's	PART
ajbmeb-2286	70	9	evaluation	evaluation	NOUN
ajbmeb-2286	70	10	of	of	ADP
ajbmeb-2286	70	11	the	the	DET
ajbmeb-2286	70	12	goods	good	NOUN
ajbmeb-2286	70	13	or	or	CCONJ
ajbmeb-2286	70	14	service	service	NOUN
ajbmeb-2286	70	15	they	they	PRON
ajbmeb-2286	70	16	got	get	VERB
ajbmeb-2286	70	17	,	,	PUNCT
ajbmeb-2286	70	18	both	both	CCONJ
ajbmeb-2286	70	19	before	before	ADP
ajbmeb-2286	70	20	and	and	CCONJ
ajbmeb-2286	70	21	after	after	ADP
ajbmeb-2286	70	22	making	make	VERB
ajbmeb-2286	70	23	a	a	DET
ajbmeb-2286	70	24	purchase	purchase	NOUN
ajbmeb-2286	70	25	.	.	PUNCT
ajbmeb-2286	71	1	the	the	DET
ajbmeb-2286	71	2	importance	importance	NOUN
ajbmeb-2286	71	3	of	of	ADP
ajbmeb-2286	71	4	customer	customer	NOUN
ajbmeb-2286	71	5	happiness	happiness	NOUN
ajbmeb-2286	71	6	is	be	AUX
ajbmeb-2286	71	7	a	a	DET
ajbmeb-2286	71	8	central	central	ADJ
ajbmeb-2286	71	9	focus	focus	NOUN
ajbmeb-2286	71	10	in	in	ADP
ajbmeb-2286	71	11	marketing	marketing	NOUN
ajbmeb-2286	71	12	literature	literature	NOUN
ajbmeb-2286	71	13	.	.	PUNCT
ajbmeb-2286	72	1	however	however	ADV
ajbmeb-2286	72	2	,	,	PUNCT
ajbmeb-2286	72	3	despite	despite	SCONJ
ajbmeb-2286	72	4	the	the	DET
ajbmeb-2286	72	5	efforts	effort	NOUN
ajbmeb-2286	72	6	of	of	ADP
ajbmeb-2286	72	7	researchers	researcher	NOUN
ajbmeb-2286	72	8	to	to	PART
ajbmeb-2286	72	9	quantify	quantify	VERB
ajbmeb-2286	72	10	and	and	CCONJ
ajbmeb-2286	72	11	clarify	clarify	VERB
ajbmeb-2286	72	12	customer	customer	NOUN
ajbmeb-2286	72	13	satisfaction	satisfaction	NOUN
ajbmeb-2286	72	14	,	,	PUNCT
ajbmeb-2286	72	15	there	there	PRON
ajbmeb-2286	72	16	is	be	VERB
ajbmeb-2286	72	17	still	still	ADV
ajbmeb-2286	72	18	no	no	DET
ajbmeb-2286	72	19	agreement	agreement	NOUN
ajbmeb-2286	72	20	on	on	ADP
ajbmeb-2286	72	21	its	its	PRON
ajbmeb-2286	72	22	definition	definition	NOUN
ajbmeb-2286	72	23	and	and	CCONJ
ajbmeb-2286	72	24	how	how	SCONJ
ajbmeb-2286	72	25	to	to	PART
ajbmeb-2286	72	26	assess	assess	VERB
ajbmeb-2286	72	27	it	it	PRON
ajbmeb-2286	72	28	.	.	PUNCT
ajbmeb-2286	73	1	american	american	PROPN
ajbmeb-2286	73	2	journal	journal	PROPN
ajbmeb-2286	73	3	of	of	ADP
ajbmeb-2286	73	4	business	business	NOUN
ajbmeb-2286	73	5	management	management	NOUN
ajbmeb-2286	73	6	,	,	PUNCT
ajbmeb-2286	73	7	economics	economic	NOUN
ajbmeb-2286	73	8	and	and	CCONJ
ajbmeb-2286	73	9	banking	banking	NOUN
ajbmeb-2286	73	10	volume	volume	NOUN
ajbmeb-2286	73	11	27	27	NUM
ajbmeb-2286	73	12	august	august	PROPN
ajbmeb-2286	73	13	2024	2024	NUM
ajbmeb-2286	73	14	p	p	NOUN
ajbmeb-2286	73	15	a	a	PRON
ajbmeb-2286	73	16	g	g	NOUN
ajbmeb-2286	73	17	e	e	NOUN
ajbmeb-2286	73	18	|	|	ADV
ajbmeb-2286	73	19	4	4	NUM
ajbmeb-2286	73	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	73	21	2.1.2	2.1.2	NUM
ajbmeb-2286	73	22	customer	customer	NOUN
ajbmeb-2286	73	23	commitment	commitment	NOUN
ajbmeb-2286	73	24	the	the	DET
ajbmeb-2286	73	25	notion	notion	NOUN
ajbmeb-2286	73	26	of	of	ADP
ajbmeb-2286	73	27	commitment	commitment	NOUN
ajbmeb-2286	73	28	has	have	AUX
ajbmeb-2286	73	29	been	be	AUX
ajbmeb-2286	73	30	crucial	crucial	ADJ
ajbmeb-2286	73	31	in	in	ADP
ajbmeb-2286	73	32	service	service	NOUN
ajbmeb-2286	73	33	marketing	marketing	NOUN
ajbmeb-2286	73	34	for	for	ADP
ajbmeb-2286	73	35	fostering	foster	VERB
ajbmeb-2286	73	36	and	and	CCONJ
ajbmeb-2286	73	37	sustaining	sustain	VERB
ajbmeb-2286	73	38	connections	connection	NOUN
ajbmeb-2286	73	39	between	between	ADP
ajbmeb-2286	73	40	enterprises	enterprise	NOUN
ajbmeb-2286	73	41	and	and	CCONJ
ajbmeb-2286	73	42	customers	customer	NOUN
ajbmeb-2286	73	43	(	(	PUNCT
ajbmeb-2286	73	44	chai	chai	NOUN
ajbmeb-2286	73	45	,	,	PUNCT
ajbmeb-2286	73	46	malhotra	malhotra	PROPN
ajbmeb-2286	73	47	&	&	CCONJ
ajbmeb-2286	73	48	dash	dash	NOUN
ajbmeb-2286	73	49	,	,	PUNCT
ajbmeb-2286	73	50	2015	2015	NUM
ajbmeb-2286	73	51	)	)	PUNCT
ajbmeb-2286	73	52	.	.	PUNCT
ajbmeb-2286	74	1	the	the	DET
ajbmeb-2286	74	2	importance	importance	NOUN
ajbmeb-2286	74	3	of	of	ADP
ajbmeb-2286	74	4	client	client	NOUN
ajbmeb-2286	74	5	loyalty	loyalty	NOUN
ajbmeb-2286	74	6	has	have	AUX
ajbmeb-2286	74	7	become	become	VERB
ajbmeb-2286	74	8	crucial	crucial	ADJ
ajbmeb-2286	74	9	in	in	ADP
ajbmeb-2286	74	10	the	the	DET
ajbmeb-2286	74	11	sustainability	sustainability	NOUN
ajbmeb-2286	74	12	of	of	ADP
ajbmeb-2286	74	13	business	business	NOUN
ajbmeb-2286	74	14	-	-	PUNCT
ajbmeb-2286	74	15	to	to	ADP
ajbmeb-2286	74	16	-	-	PUNCT
ajbmeb-2286	74	17	customer	customer	NOUN
ajbmeb-2286	74	18	interactions	interaction	NOUN
ajbmeb-2286	74	19	.	.	PUNCT
ajbmeb-2286	75	1	according	accord	VERB
ajbmeb-2286	75	2	to	to	ADP
ajbmeb-2286	75	3	morgan	morgan	PROPN
ajbmeb-2286	75	4	and	and	CCONJ
ajbmeb-2286	75	5	hunt	hunt	PROPN
ajbmeb-2286	75	6	(	(	PUNCT
ajbmeb-2286	75	7	1994	1994	NUM
ajbmeb-2286	75	8	)	)	PUNCT
ajbmeb-2286	75	9	,	,	PUNCT
ajbmeb-2286	75	10	the	the	DET
ajbmeb-2286	75	11	relationship	relationship	NOUN
ajbmeb-2286	75	12	marketing	marketing	NOUN
ajbmeb-2286	75	13	paradigm	paradigm	NOUN
ajbmeb-2286	75	14	suggests	suggest	VERB
ajbmeb-2286	75	15	that	that	SCONJ
ajbmeb-2286	75	16	successful	successful	ADJ
ajbmeb-2286	75	17	relationship	relationship	NOUN
ajbmeb-2286	75	18	marketing	marketing	NOUN
ajbmeb-2286	75	19	relies	rely	VERB
ajbmeb-2286	75	20	on	on	ADP
ajbmeb-2286	75	21	relational	relational	ADJ
ajbmeb-2286	75	22	commitment	commitment	NOUN
ajbmeb-2286	75	23	,	,	PUNCT
ajbmeb-2286	75	24	which	which	PRON
ajbmeb-2286	75	25	is	be	AUX
ajbmeb-2286	75	26	crucial	crucial	ADJ
ajbmeb-2286	75	27	for	for	ADP
ajbmeb-2286	75	28	developing	develop	VERB
ajbmeb-2286	75	29	relationship	relationship	NOUN
ajbmeb-2286	75	30	marketing	marketing	NOUN
ajbmeb-2286	75	31	.	.	PUNCT
ajbmeb-2286	76	1	many	many	ADJ
ajbmeb-2286	76	2	researchers	researcher	NOUN
ajbmeb-2286	76	3	regard	regard	VERB
ajbmeb-2286	76	4	the	the	DET
ajbmeb-2286	76	5	study	study	NOUN
ajbmeb-2286	76	6	of	of	ADP
ajbmeb-2286	76	7	sociology	sociology	NOUN
ajbmeb-2286	76	8	and	and	CCONJ
ajbmeb-2286	76	9	psychology	psychology	NOUN
ajbmeb-2286	76	10	to	to	PART
ajbmeb-2286	76	11	be	be	AUX
ajbmeb-2286	76	12	the	the	DET
ajbmeb-2286	76	13	origin	origin	NOUN
ajbmeb-2286	76	14	of	of	ADP
ajbmeb-2286	76	15	the	the	DET
ajbmeb-2286	76	16	notion	notion	NOUN
ajbmeb-2286	76	17	of	of	ADP
ajbmeb-2286	76	18	commitment	commitment	NOUN
ajbmeb-2286	76	19	(	(	PUNCT
ajbmeb-2286	76	20	pritchard	pritchard	PROPN
ajbmeb-2286	76	21	,	,	PUNCT
ajbmeb-2286	76	22	havitz	havitz	PROPN
ajbmeb-2286	76	23	,	,	PUNCT
ajbmeb-2286	76	24	&	&	CCONJ
ajbmeb-2286	76	25	howard	howard	PROPN
ajbmeb-2286	76	26	,	,	PUNCT
ajbmeb-2286	76	27	1999	1999	NUM
ajbmeb-2286	76	28	)	)	PUNCT
ajbmeb-2286	76	29	.	.	PUNCT
ajbmeb-2286	77	1	psychologically	psychologically	ADV
ajbmeb-2286	77	2	,	,	PUNCT
ajbmeb-2286	77	3	commitment	commitment	NOUN
ajbmeb-2286	77	4	refers	refer	VERB
ajbmeb-2286	77	5	to	to	ADP
ajbmeb-2286	77	6	the	the	DET
ajbmeb-2286	77	7	decisions	decision	NOUN
ajbmeb-2286	77	8	or	or	CCONJ
ajbmeb-2286	77	9	cognitions	cognition	NOUN
ajbmeb-2286	77	10	that	that	PRON
ajbmeb-2286	77	11	firmly	firmly	ADV
ajbmeb-2286	77	12	establish	establish	VERB
ajbmeb-2286	77	13	or	or	CCONJ
ajbmeb-2286	77	14	bind	bind	VERB
ajbmeb-2286	77	15	an	an	DET
ajbmeb-2286	77	16	individual	individual	NOUN
ajbmeb-2286	77	17	to	to	ADP
ajbmeb-2286	77	18	a	a	DET
ajbmeb-2286	77	19	certain	certain	ADJ
ajbmeb-2286	77	20	behavioural	behavioural	ADJ
ajbmeb-2286	77	21	inclination	inclination	NOUN
ajbmeb-2286	77	22	(	(	PUNCT
ajbmeb-2286	77	23	pritchard	pritchard	NOUN
ajbmeb-2286	77	24	et	et	PROPN
ajbmeb-2286	77	25	al	al	PROPN
ajbmeb-2286	77	26	.	.	PROPN
ajbmeb-2286	77	27	,	,	PUNCT
ajbmeb-2286	77	28	1999	1999	NUM
ajbmeb-2286	77	29	)	)	PUNCT
ajbmeb-2286	77	30	.	.	PUNCT
ajbmeb-2286	78	1	crosby	crosby	PROPN
ajbmeb-2286	78	2	and	and	CCONJ
ajbmeb-2286	78	3	taylor	taylor	PROPN
ajbmeb-2286	78	4	(	(	PUNCT
ajbmeb-2286	78	5	1983	1983	NUM
ajbmeb-2286	78	6	)	)	PUNCT
ajbmeb-2286	78	7	defined	define	VERB
ajbmeb-2286	78	8	commitment	commitment	NOUN
ajbmeb-2286	78	9	in	in	ADP
ajbmeb-2286	78	10	the	the	DET
ajbmeb-2286	78	11	business	business	NOUN
ajbmeb-2286	78	12	area	area	NOUN
ajbmeb-2286	78	13	as	as	ADP
ajbmeb-2286	78	14	a	a	DET
ajbmeb-2286	78	15	consistent	consistent	ADJ
ajbmeb-2286	78	16	preference	preference	NOUN
ajbmeb-2286	78	17	that	that	PRON
ajbmeb-2286	78	18	prevents	prevent	VERB
ajbmeb-2286	78	19	the	the	DET
ajbmeb-2286	78	20	inclination	inclination	NOUN
ajbmeb-2286	78	21	to	to	PART
ajbmeb-2286	78	22	oppose	oppose	VERB
ajbmeb-2286	78	23	changing	change	VERB
ajbmeb-2286	78	24	attitudes	attitude	NOUN
ajbmeb-2286	78	25	.	.	PUNCT
ajbmeb-2286	79	1	the	the	DET
ajbmeb-2286	79	2	capacity	capacity	NOUN
ajbmeb-2286	79	3	to	to	PART
ajbmeb-2286	79	4	sustain	sustain	VERB
ajbmeb-2286	79	5	a	a	DET
ajbmeb-2286	79	6	commercial	commercial	ADJ
ajbmeb-2286	79	7	partnership	partnership	NOUN
ajbmeb-2286	79	8	without	without	ADP
ajbmeb-2286	79	9	any	any	DET
ajbmeb-2286	79	10	purpose	purpose	NOUN
ajbmeb-2286	79	11	to	to	PART
ajbmeb-2286	79	12	discontinue	discontinue	VERB
ajbmeb-2286	79	13	or	or	CCONJ
ajbmeb-2286	79	14	terminate	terminate	VERB
ajbmeb-2286	79	15	it	it	PRON
ajbmeb-2286	79	16	.	.	PUNCT
ajbmeb-2286	80	1	morgan	morgan	PROPN
ajbmeb-2286	80	2	and	and	CCONJ
ajbmeb-2286	80	3	hunt	hunt	PROPN
ajbmeb-2286	80	4	(	(	PUNCT
ajbmeb-2286	80	5	1994	1994	NUM
ajbmeb-2286	80	6	)	)	PUNCT
ajbmeb-2286	80	7	define	define	VERB
ajbmeb-2286	80	8	commitment	commitment	NOUN
ajbmeb-2286	80	9	as	as	ADP
ajbmeb-2286	80	10	the	the	DET
ajbmeb-2286	80	11	belief	belief	NOUN
ajbmeb-2286	80	12	of	of	ADP
ajbmeb-2286	80	13	a	a	DET
ajbmeb-2286	80	14	business	business	NOUN
ajbmeb-2286	80	15	partner	partner	NOUN
ajbmeb-2286	80	16	that	that	SCONJ
ajbmeb-2286	80	17	a	a	DET
ajbmeb-2286	80	18	continued	continue	VERB
ajbmeb-2286	80	19	connection	connection	NOUN
ajbmeb-2286	80	20	with	with	ADP
ajbmeb-2286	80	21	another	another	DET
ajbmeb-2286	80	22	partner	partner	NOUN
ajbmeb-2286	80	23	is	be	AUX
ajbmeb-2286	80	24	valuable	valuable	ADJ
ajbmeb-2286	80	25	enough	enough	ADV
ajbmeb-2286	80	26	to	to	PART
ajbmeb-2286	80	27	justify	justify	VERB
ajbmeb-2286	80	28	putting	put	VERB
ajbmeb-2286	80	29	forth	forth	ADP
ajbmeb-2286	80	30	full	full	ADJ
ajbmeb-2286	80	31	effort	effort	NOUN
ajbmeb-2286	80	32	to	to	PART
ajbmeb-2286	80	33	sustain	sustain	VERB
ajbmeb-2286	80	34	it	it	PRON
ajbmeb-2286	80	35	.	.	PUNCT
ajbmeb-2286	81	1	there	there	PRON
ajbmeb-2286	81	2	is	be	VERB
ajbmeb-2286	81	3	a	a	DET
ajbmeb-2286	81	4	strong	strong	ADJ
ajbmeb-2286	81	5	and	and	CCONJ
ajbmeb-2286	81	6	intense	intense	ADJ
ajbmeb-2286	81	7	desire	desire	NOUN
ajbmeb-2286	81	8	to	to	PART
ajbmeb-2286	81	9	maintain	maintain	VERB
ajbmeb-2286	81	10	important	important	ADJ
ajbmeb-2286	81	11	ties	tie	NOUN
ajbmeb-2286	81	12	with	with	ADP
ajbmeb-2286	81	13	clients	client	NOUN
ajbmeb-2286	81	14	.	.	PUNCT
ajbmeb-2286	82	1	2.2	2.2	NUM
ajbmeb-2286	82	2	service	service	NOUN
ajbmeb-2286	82	3	delivery	delivery	NOUN
ajbmeb-2286	82	4	process	process	NOUN
ajbmeb-2286	82	5	services	service	NOUN
ajbmeb-2286	82	6	are	be	AUX
ajbmeb-2286	82	7	typically	typically	ADV
ajbmeb-2286	82	8	perceived	perceive	VERB
ajbmeb-2286	82	9	as	as	ADP
ajbmeb-2286	82	10	concepts	concept	NOUN
ajbmeb-2286	82	11	with	with	ADP
ajbmeb-2286	82	12	unique	unique	ADJ
ajbmeb-2286	82	13	attributes	attribute	NOUN
ajbmeb-2286	82	14	that	that	PRON
ajbmeb-2286	82	15	can	can	AUX
ajbmeb-2286	82	16	not	not	PART
ajbmeb-2286	82	17	be	be	AUX
ajbmeb-2286	82	18	completely	completely	ADV
ajbmeb-2286	82	19	duplicated	duplicate	VERB
ajbmeb-2286	82	20	since	since	SCONJ
ajbmeb-2286	82	21	services	service	NOUN
ajbmeb-2286	82	22	are	be	AUX
ajbmeb-2286	82	23	both	both	PRON
ajbmeb-2286	82	24	created	create	VERB
ajbmeb-2286	82	25	and	and	CCONJ
ajbmeb-2286	82	26	consumed	consume	VERB
ajbmeb-2286	82	27	simultaneously	simultaneously	ADV
ajbmeb-2286	82	28	.	.	PUNCT
ajbmeb-2286	83	1	a	a	DET
ajbmeb-2286	83	2	service	service	NOUN
ajbmeb-2286	83	3	refers	refer	VERB
ajbmeb-2286	83	4	to	to	ADP
ajbmeb-2286	83	5	a	a	DET
ajbmeb-2286	83	6	series	series	NOUN
ajbmeb-2286	83	7	of	of	ADP
ajbmeb-2286	83	8	intangible	intangible	ADJ
ajbmeb-2286	83	9	activities	activity	NOUN
ajbmeb-2286	83	10	that	that	PRON
ajbmeb-2286	83	11	usually	usually	ADV
ajbmeb-2286	83	12	take	take	VERB
ajbmeb-2286	83	13	place	place	NOUN
ajbmeb-2286	83	14	when	when	SCONJ
ajbmeb-2286	83	15	clients	client	NOUN
ajbmeb-2286	83	16	engage	engage	VERB
ajbmeb-2286	83	17	with	with	ADP
ajbmeb-2286	83	18	service	service	NOUN
ajbmeb-2286	83	19	staff	staff	NOUN
ajbmeb-2286	83	20	,	,	PUNCT
ajbmeb-2286	83	21	physical	physical	ADJ
ajbmeb-2286	83	22	resources	resource	NOUN
ajbmeb-2286	83	23	or	or	CCONJ
ajbmeb-2286	83	24	items	item	NOUN
ajbmeb-2286	83	25	,	,	PUNCT
ajbmeb-2286	83	26	or	or	CCONJ
ajbmeb-2286	83	27	systems	system	NOUN
ajbmeb-2286	83	28	of	of	ADP
ajbmeb-2286	83	29	the	the	DET
ajbmeb-2286	83	30	service	service	NOUN
ajbmeb-2286	83	31	provider	provider	NOUN
ajbmeb-2286	83	32	.	.	PUNCT
ajbmeb-2286	84	1	these	these	DET
ajbmeb-2286	84	2	actions	action	NOUN
ajbmeb-2286	84	3	are	be	AUX
ajbmeb-2286	84	4	provided	provide	VERB
ajbmeb-2286	84	5	as	as	ADP
ajbmeb-2286	84	6	remedies	remedy	NOUN
ajbmeb-2286	84	7	for	for	ADP
ajbmeb-2286	84	8	consumer	consumer	NOUN
ajbmeb-2286	84	9	issues	issue	NOUN
ajbmeb-2286	84	10	(	(	PUNCT
ajbmeb-2286	84	11	gronroos	gronroos	PROPN
ajbmeb-2286	84	12	,	,	PUNCT
ajbmeb-2286	84	13	2007	2007	NUM
ajbmeb-2286	84	14	)	)	PUNCT
ajbmeb-2286	84	15	.	.	PUNCT
ajbmeb-2286	85	1	a	a	DET
ajbmeb-2286	85	2	service	service	NOUN
ajbmeb-2286	85	3	can	can	AUX
ajbmeb-2286	85	4	be	be	AUX
ajbmeb-2286	85	5	described	describe	VERB
ajbmeb-2286	85	6	as	as	ADP
ajbmeb-2286	85	7	an	an	DET
ajbmeb-2286	85	8	intangible	intangible	ADJ
ajbmeb-2286	85	9	action	action	NOUN
ajbmeb-2286	85	10	or	or	CCONJ
ajbmeb-2286	85	11	benefit	benefit	NOUN
ajbmeb-2286	85	12	rendered	render	VERB
ajbmeb-2286	85	13	by	by	ADP
ajbmeb-2286	85	14	one	one	NUM
ajbmeb-2286	85	15	individual	individual	NOUN
ajbmeb-2286	85	16	to	to	ADP
ajbmeb-2286	85	17	another	another	PRON
ajbmeb-2286	85	18	,	,	PUNCT
ajbmeb-2286	85	19	without	without	ADP
ajbmeb-2286	85	20	resulting	result	VERB
ajbmeb-2286	85	21	in	in	ADP
ajbmeb-2286	85	22	the	the	DET
ajbmeb-2286	85	23	acquisition	acquisition	NOUN
ajbmeb-2286	85	24	of	of	ADP
ajbmeb-2286	85	25	any	any	DET
ajbmeb-2286	85	26	material	material	NOUN
ajbmeb-2286	85	27	asset	asset	NOUN
ajbmeb-2286	85	28	(	(	PUNCT
ajbmeb-2286	85	29	kotler	kotler	NOUN
ajbmeb-2286	85	30	,	,	PUNCT
ajbmeb-2286	85	31	1997	1997	NUM
ajbmeb-2286	85	32	)	)	PUNCT
ajbmeb-2286	85	33	.	.	PUNCT
ajbmeb-2286	86	1	it	it	PRON
ajbmeb-2286	86	2	is	be	AUX
ajbmeb-2286	86	3	a	a	DET
ajbmeb-2286	86	4	confluence	confluence	NOUN
ajbmeb-2286	86	5	of	of	ADP
ajbmeb-2286	86	6	intangible	intangible	ADJ
ajbmeb-2286	86	7	interactions	interaction	NOUN
ajbmeb-2286	86	8	between	between	ADP
ajbmeb-2286	86	9	consumers	consumer	NOUN
ajbmeb-2286	86	10	and	and	CCONJ
ajbmeb-2286	86	11	service	service	NOUN
ajbmeb-2286	86	12	personnel	personnel	NOUN
ajbmeb-2286	86	13	that	that	PRON
ajbmeb-2286	86	14	lead	lead	VERB
ajbmeb-2286	86	15	to	to	ADP
ajbmeb-2286	86	16	the	the	DET
ajbmeb-2286	86	17	production	production	NOUN
ajbmeb-2286	86	18	and	and	CCONJ
ajbmeb-2286	86	19	exchange	exchange	NOUN
ajbmeb-2286	86	20	of	of	ADP
ajbmeb-2286	86	21	value	value	NOUN
ajbmeb-2286	86	22	.	.	PUNCT
ajbmeb-2286	87	1	services	service	NOUN
ajbmeb-2286	87	2	are	be	AUX
ajbmeb-2286	87	3	ethereal	ethereal	ADJ
ajbmeb-2286	87	4	entities	entity	NOUN
ajbmeb-2286	87	5	that	that	PRON
ajbmeb-2286	87	6	can	can	AUX
ajbmeb-2286	87	7	not	not	PART
ajbmeb-2286	87	8	be	be	AUX
ajbmeb-2286	87	9	physically	physically	ADV
ajbmeb-2286	87	10	perceived	perceive	VERB
ajbmeb-2286	87	11	or	or	CCONJ
ajbmeb-2286	87	12	touched	touch	VERB
ajbmeb-2286	87	13	.	.	PUNCT
ajbmeb-2286	88	1	services	service	NOUN
ajbmeb-2286	88	2	has	have	VERB
ajbmeb-2286	88	3	distinct	distinct	ADJ
ajbmeb-2286	88	4	characteristics	characteristic	NOUN
ajbmeb-2286	88	5	and	and	CCONJ
ajbmeb-2286	88	6	can	can	AUX
ajbmeb-2286	88	7	be	be	AUX
ajbmeb-2286	88	8	exceedingly	exceedingly	ADV
ajbmeb-2286	88	9	challenging	challenging	ADJ
ajbmeb-2286	88	10	to	to	PART
ajbmeb-2286	88	11	replicate	replicate	VERB
ajbmeb-2286	88	12	in	in	ADP
ajbmeb-2286	88	13	its	its	PRON
ajbmeb-2286	88	14	entirety	entirety	NOUN
ajbmeb-2286	88	15	due	due	ADP
ajbmeb-2286	88	16	to	to	ADP
ajbmeb-2286	88	17	their	their	PRON
ajbmeb-2286	88	18	diverse	diverse	ADJ
ajbmeb-2286	88	19	and	and	CCONJ
ajbmeb-2286	88	20	varied	varied	ADJ
ajbmeb-2286	88	21	nature	nature	NOUN
ajbmeb-2286	88	22	.	.	PUNCT
ajbmeb-2286	89	1	gronroos	gronroos	PROPN
ajbmeb-2286	89	2	(	(	PUNCT
ajbmeb-2286	89	3	2000	2000	NUM
ajbmeb-2286	89	4	)	)	PUNCT
ajbmeb-2286	89	5	argues	argue	VERB
ajbmeb-2286	89	6	that	that	SCONJ
ajbmeb-2286	89	7	services	service	NOUN
ajbmeb-2286	89	8	are	be	AUX
ajbmeb-2286	89	9	produced	produce	VERB
ajbmeb-2286	89	10	and	and	CCONJ
ajbmeb-2286	89	11	consumed	consume	VERB
ajbmeb-2286	89	12	in	in	ADP
ajbmeb-2286	89	13	collaboration	collaboration	NOUN
ajbmeb-2286	89	14	with	with	ADP
ajbmeb-2286	89	15	consumers	consumer	NOUN
ajbmeb-2286	89	16	,	,	PUNCT
ajbmeb-2286	89	17	making	make	VERB
ajbmeb-2286	89	18	it	it	PRON
ajbmeb-2286	89	19	difficult	difficult	ADJ
ajbmeb-2286	89	20	to	to	PART
ajbmeb-2286	89	21	isolate	isolate	VERB
ajbmeb-2286	89	22	these	these	DET
ajbmeb-2286	89	23	aspects	aspect	NOUN
ajbmeb-2286	89	24	or	or	CCONJ
ajbmeb-2286	89	25	manufacture	manufacture	VERB
ajbmeb-2286	89	26	them	they	PRON
ajbmeb-2286	89	27	in	in	ADP
ajbmeb-2286	89	28	advance	advance	NOUN
ajbmeb-2286	89	29	and	and	CCONJ
ajbmeb-2286	89	30	keep	keep	VERB
ajbmeb-2286	89	31	them	they	PRON
ajbmeb-2286	89	32	until	until	SCONJ
ajbmeb-2286	89	33	they	they	PRON
ajbmeb-2286	89	34	are	be	AUX
ajbmeb-2286	89	35	desired	desire	VERB
ajbmeb-2286	89	36	.	.	PUNCT
ajbmeb-2286	90	1	according	accord	VERB
ajbmeb-2286	90	2	to	to	ADP
ajbmeb-2286	90	3	quinn	quinn	NOUN
ajbmeb-2286	90	4	and	and	CCONJ
ajbmeb-2286	90	5	gagnon	gagnon	PROPN
ajbmeb-2286	90	6	(	(	PUNCT
ajbmeb-2286	90	7	1986	1986	NUM
ajbmeb-2286	90	8	)	)	PUNCT
ajbmeb-2286	90	9	,	,	PUNCT
ajbmeb-2286	90	10	services	service	NOUN
ajbmeb-2286	90	11	are	be	AUX
ajbmeb-2286	90	12	economic	economic	ADJ
ajbmeb-2286	90	13	activity	activity	NOUN
ajbmeb-2286	90	14	that	that	PRON
ajbmeb-2286	90	15	do	do	AUX
ajbmeb-2286	90	16	not	not	PART
ajbmeb-2286	90	17	produce	produce	VERB
ajbmeb-2286	90	18	a	a	DET
ajbmeb-2286	90	19	physical	physical	ADJ
ajbmeb-2286	90	20	product	product	NOUN
ajbmeb-2286	90	21	or	or	CCONJ
ajbmeb-2286	90	22	construction	construction	NOUN
ajbmeb-2286	90	23	as	as	ADP
ajbmeb-2286	90	24	their	their	PRON
ajbmeb-2286	90	25	main	main	ADJ
ajbmeb-2286	90	26	result	result	NOUN
ajbmeb-2286	90	27	.	.	PUNCT
ajbmeb-2286	91	1	kotler	kotler	PROPN
ajbmeb-2286	91	2	(	(	PUNCT
ajbmeb-2286	91	3	1997	1997	NUM
ajbmeb-2286	91	4	)	)	PUNCT
ajbmeb-2286	91	5	defines	define	VERB
ajbmeb-2286	91	6	a	a	DET
ajbmeb-2286	91	7	service	service	NOUN
ajbmeb-2286	91	8	as	as	ADP
ajbmeb-2286	91	9	an	an	DET
ajbmeb-2286	91	10	intangible	intangible	ADJ
ajbmeb-2286	91	11	action	action	NOUN
ajbmeb-2286	91	12	or	or	CCONJ
ajbmeb-2286	91	13	advantage	advantage	NOUN
ajbmeb-2286	91	14	that	that	SCONJ
ajbmeb-2286	91	15	one	one	NUM
ajbmeb-2286	91	16	individual	individual	NOUN
ajbmeb-2286	91	17	may	may	AUX
ajbmeb-2286	91	18	offer	offer	VERB
ajbmeb-2286	91	19	to	to	ADP
ajbmeb-2286	91	20	another	another	PRON
ajbmeb-2286	91	21	,	,	PUNCT
ajbmeb-2286	91	22	without	without	ADP
ajbmeb-2286	91	23	the	the	DET
ajbmeb-2286	91	24	involvement	involvement	NOUN
ajbmeb-2286	91	25	of	of	ADP
ajbmeb-2286	91	26	any	any	DET
ajbmeb-2286	91	27	physical	physical	ADJ
ajbmeb-2286	91	28	possession	possession	NOUN
ajbmeb-2286	91	29	.	.	PUNCT
ajbmeb-2286	92	1	over	over	ADP
ajbmeb-2286	92	2	the	the	DET
ajbmeb-2286	92	3	past	past	ADJ
ajbmeb-2286	92	4	few	few	ADJ
ajbmeb-2286	92	5	years	year	NOUN
ajbmeb-2286	92	6	,	,	PUNCT
ajbmeb-2286	92	7	the	the	DET
ajbmeb-2286	92	8	term	term	NOUN
ajbmeb-2286	92	9	"	"	PUNCT
ajbmeb-2286	92	10	services	service	NOUN
ajbmeb-2286	92	11	"	"	PUNCT
ajbmeb-2286	92	12	has	have	AUX
ajbmeb-2286	92	13	become	become	VERB
ajbmeb-2286	92	14	more	more	ADV
ajbmeb-2286	92	15	widely	widely	ADV
ajbmeb-2286	92	16	used	use	VERB
ajbmeb-2286	92	17	,	,	PUNCT
ajbmeb-2286	92	18	resulting	result	VERB
ajbmeb-2286	92	19	in	in	ADP
ajbmeb-2286	92	20	multiple	multiple	ADJ
ajbmeb-2286	92	21	interpretations	interpretation	NOUN
ajbmeb-2286	92	22	as	as	ADP
ajbmeb-2286	92	23	a	a	DET
ajbmeb-2286	92	24	result	result	NOUN
ajbmeb-2286	92	25	of	of	ADP
ajbmeb-2286	92	26	the	the	DET
ajbmeb-2286	92	27	interaction	interaction	NOUN
ajbmeb-2286	92	28	between	between	ADP
ajbmeb-2286	92	29	service	service	NOUN
ajbmeb-2286	92	30	clients	client	NOUN
ajbmeb-2286	92	31	and	and	CCONJ
ajbmeb-2286	92	32	service	service	NOUN
ajbmeb-2286	92	33	suppliers	supplier	NOUN
ajbmeb-2286	92	34	.	.	PUNCT
ajbmeb-2286	93	1	a	a	DET
ajbmeb-2286	93	2	service	service	NOUN
ajbmeb-2286	93	3	refers	refer	VERB
ajbmeb-2286	93	4	to	to	ADP
ajbmeb-2286	93	5	a	a	DET
ajbmeb-2286	93	6	series	series	NOUN
ajbmeb-2286	93	7	of	of	ADP
ajbmeb-2286	93	8	intangible	intangible	ADJ
ajbmeb-2286	93	9	activities	activity	NOUN
ajbmeb-2286	93	10	that	that	PRON
ajbmeb-2286	93	11	usually	usually	ADV
ajbmeb-2286	93	12	take	take	VERB
ajbmeb-2286	93	13	place	place	NOUN
ajbmeb-2286	93	14	when	when	SCONJ
ajbmeb-2286	93	15	clients	client	NOUN
ajbmeb-2286	93	16	engage	engage	VERB
ajbmeb-2286	93	17	with	with	ADP
ajbmeb-2286	93	18	service	service	NOUN
ajbmeb-2286	93	19	staff	staff	NOUN
ajbmeb-2286	93	20	,	,	PUNCT
ajbmeb-2286	93	21	physical	physical	ADJ
ajbmeb-2286	93	22	resources	resource	NOUN
ajbmeb-2286	93	23	or	or	CCONJ
ajbmeb-2286	93	24	items	item	NOUN
ajbmeb-2286	93	25	,	,	PUNCT
ajbmeb-2286	93	26	or	or	CCONJ
ajbmeb-2286	93	27	systems	system	NOUN
ajbmeb-2286	93	28	of	of	ADP
ajbmeb-2286	93	29	the	the	DET
ajbmeb-2286	93	30	service	service	NOUN
ajbmeb-2286	93	31	provider	provider	NOUN
ajbmeb-2286	93	32	.	.	PUNCT
ajbmeb-2286	94	1	these	these	DET
ajbmeb-2286	94	2	actions	action	NOUN
ajbmeb-2286	94	3	are	be	AUX
ajbmeb-2286	94	4	provided	provide	VERB
ajbmeb-2286	94	5	as	as	ADP
ajbmeb-2286	94	6	remedies	remedy	NOUN
ajbmeb-2286	94	7	for	for	ADP
ajbmeb-2286	94	8	consumer	consumer	NOUN
ajbmeb-2286	94	9	issues	issue	NOUN
ajbmeb-2286	94	10	.	.	PUNCT
ajbmeb-2286	95	1	2.2.1	2.2.1	NUM
ajbmeb-2286	95	2	self	self	NOUN
ajbmeb-2286	95	3	-	-	PUNCT
ajbmeb-2286	95	4	service	service	NOUN
ajbmeb-2286	95	5	technology	technology	NOUN
ajbmeb-2286	95	6	technological	technological	ADJ
ajbmeb-2286	95	7	advancements	advancement	NOUN
ajbmeb-2286	95	8	in	in	ADP
ajbmeb-2286	95	9	the	the	DET
ajbmeb-2286	95	10	service	service	NOUN
ajbmeb-2286	95	11	business	business	NOUN
ajbmeb-2286	95	12	have	have	AUX
ajbmeb-2286	95	13	recently	recently	ADV
ajbmeb-2286	95	14	caused	cause	VERB
ajbmeb-2286	95	15	a	a	DET
ajbmeb-2286	95	16	shift	shift	NOUN
ajbmeb-2286	95	17	in	in	ADP
ajbmeb-2286	95	18	how	how	SCONJ
ajbmeb-2286	95	19	services	service	NOUN
ajbmeb-2286	95	20	are	be	AUX
ajbmeb-2286	95	21	provided	provide	VERB
ajbmeb-2286	95	22	,	,	PUNCT
ajbmeb-2286	95	23	moving	move	VERB
ajbmeb-2286	95	24	away	away	ADV
ajbmeb-2286	95	25	from	from	ADP
ajbmeb-2286	95	26	in	in	ADP
ajbmeb-2286	95	27	-	-	PUNCT
ajbmeb-2286	95	28	person	person	NOUN
ajbmeb-2286	95	29	interactions	interaction	NOUN
ajbmeb-2286	95	30	to	to	ADP
ajbmeb-2286	95	31	self	self	NOUN
ajbmeb-2286	95	32	-	-	PUNCT
ajbmeb-2286	95	33	service	service	NOUN
ajbmeb-2286	95	34	technology	technology	NOUN
ajbmeb-2286	95	35	(	(	PUNCT
ajbmeb-2286	95	36	sst	sst	NOUN
ajbmeb-2286	95	37	)	)	PUNCT
ajbmeb-2286	95	38	(	(	PUNCT
ajbmeb-2286	95	39	lu	lu	PROPN
ajbmeb-2286	95	40	,	,	PUNCT
ajbmeb-2286	95	41	chou	chou	PROPN
ajbmeb-2286	95	42	&	&	CCONJ
ajbmeb-2286	95	43	ling	ling	PROPN
ajbmeb-2286	95	44	,	,	PUNCT
ajbmeb-2286	95	45	2009	2009	NUM
ajbmeb-2286	95	46	)	)	PUNCT
ajbmeb-2286	95	47	.	.	PUNCT
ajbmeb-2286	96	1	over	over	ADP
ajbmeb-2286	96	2	the	the	DET
ajbmeb-2286	96	3	last	last	ADJ
ajbmeb-2286	96	4	ten	ten	NUM
ajbmeb-2286	96	5	years	year	NOUN
ajbmeb-2286	96	6	,	,	PUNCT
ajbmeb-2286	96	7	the	the	DET
ajbmeb-2286	96	8	use	use	NOUN
ajbmeb-2286	96	9	of	of	ADP
ajbmeb-2286	96	10	ssts	sst	NOUN
ajbmeb-2286	96	11	has	have	AUX
ajbmeb-2286	96	12	become	become	VERB
ajbmeb-2286	96	13	a	a	DET
ajbmeb-2286	96	14	prominent	prominent	ADJ
ajbmeb-2286	96	15	trend	trend	NOUN
ajbmeb-2286	96	16	in	in	ADP
ajbmeb-2286	96	17	the	the	DET
ajbmeb-2286	96	18	service	service	NOUN
ajbmeb-2286	96	19	sector	sector	NOUN
ajbmeb-2286	96	20	industry	industry	NOUN
ajbmeb-2286	96	21	(	(	PUNCT
ajbmeb-2286	96	22	leung	leung	PROPN
ajbmeb-2286	96	23	&	&	CCONJ
ajbmeb-2286	96	24	matanda	matanda	PROPN
ajbmeb-2286	96	25	,	,	PUNCT
ajbmeb-2286	96	26	2013	2013	NUM
ajbmeb-2286	96	27	)	)	PUNCT
ajbmeb-2286	96	28	.	.	PUNCT
ajbmeb-2286	97	1	this	this	DET
ajbmeb-2286	97	2	technology	technology	NOUN
ajbmeb-2286	97	3	breakthrough	breakthrough	NOUN
ajbmeb-2286	97	4	has	have	AUX
ajbmeb-2286	97	5	brought	bring	VERB
ajbmeb-2286	97	6	about	about	ADP
ajbmeb-2286	97	7	a	a	DET
ajbmeb-2286	97	8	significant	significant	ADJ
ajbmeb-2286	97	9	american	american	ADJ
ajbmeb-2286	97	10	journal	journal	NOUN
ajbmeb-2286	97	11	of	of	ADP
ajbmeb-2286	97	12	business	business	NOUN
ajbmeb-2286	97	13	management	management	NOUN
ajbmeb-2286	97	14	,	,	PUNCT
ajbmeb-2286	97	15	economics	economic	NOUN
ajbmeb-2286	97	16	and	and	CCONJ
ajbmeb-2286	97	17	banking	banking	NOUN
ajbmeb-2286	97	18	volume	volume	NOUN
ajbmeb-2286	97	19	27	27	NUM
ajbmeb-2286	97	20	august	august	PROPN
ajbmeb-2286	97	21	2024	2024	NUM
ajbmeb-2286	97	22	p	p	NOUN
ajbmeb-2286	97	23	a	a	DET
ajbmeb-2286	97	24	g	g	NOUN
ajbmeb-2286	97	25	e	e	NOUN
ajbmeb-2286	97	26	|	|	ADV
ajbmeb-2286	97	27	5	5	NUM
ajbmeb-2286	97	28	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	97	29	change	change	NOUN
ajbmeb-2286	97	30	in	in	ADP
ajbmeb-2286	97	31	the	the	DET
ajbmeb-2286	97	32	way	way	NOUN
ajbmeb-2286	97	33	businesses	business	NOUN
ajbmeb-2286	97	34	operate	operate	VERB
ajbmeb-2286	97	35	,	,	PUNCT
ajbmeb-2286	97	36	revolutionising	revolutionise	VERB
ajbmeb-2286	97	37	their	their	PRON
ajbmeb-2286	97	38	methods	method	NOUN
ajbmeb-2286	97	39	and	and	CCONJ
ajbmeb-2286	97	40	altering	alter	VERB
ajbmeb-2286	97	41	the	the	DET
ajbmeb-2286	97	42	way	way	NOUN
ajbmeb-2286	97	43	customers	customer	NOUN
ajbmeb-2286	97	44	connect	connect	VERB
ajbmeb-2286	97	45	with	with	ADP
ajbmeb-2286	97	46	service	service	NOUN
ajbmeb-2286	97	47	organisations	organisation	NOUN
ajbmeb-2286	97	48	by	by	ADP
ajbmeb-2286	97	49	removing	remove	VERB
ajbmeb-2286	97	50	direct	direct	ADJ
ajbmeb-2286	97	51	contact	contact	NOUN
ajbmeb-2286	97	52	with	with	ADP
ajbmeb-2286	97	53	personnel	personnel	NOUN
ajbmeb-2286	97	54	.	.	PUNCT
ajbmeb-2286	98	1	previous	previous	ADJ
ajbmeb-2286	98	2	studies	study	NOUN
ajbmeb-2286	98	3	have	have	AUX
ajbmeb-2286	98	4	started	start	VERB
ajbmeb-2286	98	5	examining	examine	VERB
ajbmeb-2286	98	6	the	the	DET
ajbmeb-2286	98	7	implementation	implementation	NOUN
ajbmeb-2286	98	8	of	of	ADP
ajbmeb-2286	98	9	sst	sst	NOUN
ajbmeb-2286	98	10	(	(	PUNCT
ajbmeb-2286	98	11	e.g.	e.g.	ADV
ajbmeb-2286	98	12	,	,	PUNCT
ajbmeb-2286	98	13	curran	curran	NOUN
ajbmeb-2286	98	14	&	&	CCONJ
ajbmeb-2286	98	15	meuter	meuter	PROPN
ajbmeb-2286	98	16	,	,	PUNCT
ajbmeb-2286	98	17	2005	2005	NUM
ajbmeb-2286	98	18	;	;	PUNCT
ajbmeb-2286	98	19	dabholkar	dabholkar	NOUN
ajbmeb-2286	98	20	&	&	CCONJ
ajbmeb-2286	98	21	bagozzi	bagozzi	PROPN
ajbmeb-2286	98	22	,	,	PUNCT
ajbmeb-2286	98	23	2002	2002	NUM
ajbmeb-2286	98	24	;	;	PUNCT
ajbmeb-2286	98	25	meuter	meuter	PROPN
ajbmeb-2286	98	26	et	et	PROPN
ajbmeb-2286	98	27	al	al	PROPN
ajbmeb-2286	98	28	.	.	PROPN
ajbmeb-2286	98	29	,	,	PUNCT
ajbmeb-2286	98	30	2005	2005	NUM
ajbmeb-2286	98	31	)	)	PUNCT
ajbmeb-2286	98	32	in	in	ADP
ajbmeb-2286	98	33	various	various	ADJ
ajbmeb-2286	98	34	industries	industry	NOUN
ajbmeb-2286	98	35	such	such	ADJ
ajbmeb-2286	98	36	as	as	ADP
ajbmeb-2286	98	37	banking	banking	NOUN
ajbmeb-2286	98	38	,	,	PUNCT
ajbmeb-2286	98	39	insurance	insurance	NOUN
ajbmeb-2286	98	40	,	,	PUNCT
ajbmeb-2286	98	41	aviation	aviation	NOUN
ajbmeb-2286	98	42	,	,	PUNCT
ajbmeb-2286	98	43	and	and	CCONJ
ajbmeb-2286	98	44	healthcare	healthcare	PROPN
ajbmeb-2286	98	45	services	service	NOUN
ajbmeb-2286	98	46	,	,	PUNCT
ajbmeb-2286	98	47	among	among	ADP
ajbmeb-2286	98	48	others	other	NOUN
ajbmeb-2286	98	49	.	.	PUNCT
ajbmeb-2286	99	1	the	the	DET
ajbmeb-2286	99	2	discovery	discovery	NOUN
ajbmeb-2286	99	3	aimed	aim	VERB
ajbmeb-2286	99	4	to	to	PART
ajbmeb-2286	99	5	reduce	reduce	VERB
ajbmeb-2286	99	6	human	human	ADJ
ajbmeb-2286	99	7	interactions	interaction	NOUN
ajbmeb-2286	99	8	by	by	ADP
ajbmeb-2286	99	9	implementing	implement	VERB
ajbmeb-2286	99	10	creative	creative	ADJ
ajbmeb-2286	99	11	,	,	PUNCT
ajbmeb-2286	99	12	efficient	efficient	ADJ
ajbmeb-2286	99	13	,	,	PUNCT
ajbmeb-2286	99	14	and	and	CCONJ
ajbmeb-2286	99	15	cost	cost	NOUN
ajbmeb-2286	99	16	-	-	PUNCT
ajbmeb-2286	99	17	effective	effective	ADJ
ajbmeb-2286	99	18	ways	way	NOUN
ajbmeb-2286	99	19	that	that	PRON
ajbmeb-2286	99	20	offer	offer	VERB
ajbmeb-2286	99	21	clients	client	NOUN
ajbmeb-2286	99	22	a	a	DET
ajbmeb-2286	99	23	diverse	diverse	ADJ
ajbmeb-2286	99	24	range	range	NOUN
ajbmeb-2286	99	25	of	of	ADP
ajbmeb-2286	99	26	services	service	NOUN
ajbmeb-2286	99	27	,	,	PUNCT
ajbmeb-2286	99	28	hence	hence	ADV
ajbmeb-2286	99	29	reducing	reduce	VERB
ajbmeb-2286	99	30	the	the	DET
ajbmeb-2286	99	31	need	need	NOUN
ajbmeb-2286	99	32	for	for	ADP
ajbmeb-2286	99	33	human	human	ADJ
ajbmeb-2286	99	34	involvement	involvement	NOUN
ajbmeb-2286	99	35	(	(	PUNCT
ajbmeb-2286	99	36	kokkinou	kokkinou	NOUN
ajbmeb-2286	99	37	&	&	CCONJ
ajbmeb-2286	99	38	cranage	cranage	NOUN
ajbmeb-2286	99	39	,	,	PUNCT
ajbmeb-2286	99	40	2013	2013	NUM
ajbmeb-2286	99	41	)	)	PUNCT
ajbmeb-2286	99	42	.	.	PUNCT
ajbmeb-2286	100	1	sst	sst	PROPN
ajbmeb-2286	100	2	refers	refer	VERB
ajbmeb-2286	100	3	to	to	ADP
ajbmeb-2286	100	4	technology	technology	NOUN
ajbmeb-2286	100	5	interfaces	interface	NOUN
ajbmeb-2286	100	6	that	that	PRON
ajbmeb-2286	100	7	allow	allow	VERB
ajbmeb-2286	100	8	consumers	consumer	NOUN
ajbmeb-2286	100	9	to	to	PART
ajbmeb-2286	100	10	create	create	VERB
ajbmeb-2286	100	11	a	a	DET
ajbmeb-2286	100	12	service	service	NOUN
ajbmeb-2286	100	13	without	without	ADP
ajbmeb-2286	100	14	the	the	DET
ajbmeb-2286	100	15	need	need	NOUN
ajbmeb-2286	100	16	for	for	ADP
ajbmeb-2286	100	17	direct	direct	ADJ
ajbmeb-2286	100	18	engagement	engagement	NOUN
ajbmeb-2286	100	19	of	of	ADP
ajbmeb-2286	100	20	service	service	NOUN
ajbmeb-2286	100	21	employees	employee	NOUN
ajbmeb-2286	100	22	(	(	PUNCT
ajbmeb-2286	100	23	meuter	meuter	NOUN
ajbmeb-2286	100	24	et	et	PROPN
ajbmeb-2286	100	25	al	al	PROPN
ajbmeb-2286	100	26	.	.	PROPN
ajbmeb-2286	100	27	,	,	PUNCT
ajbmeb-2286	100	28	2005	2005	NUM
ajbmeb-2286	100	29	)	)	PUNCT
ajbmeb-2286	100	30	.	.	PUNCT
ajbmeb-2286	101	1	it	it	PRON
ajbmeb-2286	101	2	enables	enable	VERB
ajbmeb-2286	101	3	clients	client	NOUN
ajbmeb-2286	101	4	to	to	PART
ajbmeb-2286	101	5	access	access	VERB
ajbmeb-2286	101	6	and	and	CCONJ
ajbmeb-2286	101	7	utilise	utilise	NOUN
ajbmeb-2286	101	8	services	service	NOUN
ajbmeb-2286	101	9	without	without	ADP
ajbmeb-2286	101	10	the	the	DET
ajbmeb-2286	101	11	need	need	NOUN
ajbmeb-2286	101	12	for	for	ADP
ajbmeb-2286	101	13	service	service	NOUN
ajbmeb-2286	101	14	staff	staff	NOUN
ajbmeb-2286	101	15	.	.	PUNCT
ajbmeb-2286	102	1	the	the	DET
ajbmeb-2286	102	2	process	process	NOUN
ajbmeb-2286	102	3	transitions	transition	NOUN
ajbmeb-2286	102	4	service	service	NOUN
ajbmeb-2286	102	5	procedures	procedure	NOUN
ajbmeb-2286	102	6	from	from	ADP
ajbmeb-2286	102	7	a	a	DET
ajbmeb-2286	102	8	"	"	PUNCT
ajbmeb-2286	102	9	low	low	ADJ
ajbmeb-2286	102	10	tech	tech	NOUN
ajbmeb-2286	102	11	,	,	PUNCT
ajbmeb-2286	102	12	high	high	ADJ
ajbmeb-2286	102	13	touch	touch	NOUN
ajbmeb-2286	102	14	"	"	PUNCT
ajbmeb-2286	102	15	approach	approach	NOUN
ajbmeb-2286	102	16	to	to	ADP
ajbmeb-2286	102	17	a	a	DET
ajbmeb-2286	102	18	"	"	PUNCT
ajbmeb-2286	102	19	high	high	ADJ
ajbmeb-2286	102	20	tech	tech	NOUN
ajbmeb-2286	102	21	,	,	PUNCT
ajbmeb-2286	102	22	low	low	ADJ
ajbmeb-2286	102	23	touch	touch	NOUN
ajbmeb-2286	102	24	"	"	PUNCT
ajbmeb-2286	102	25	one	one	NUM
ajbmeb-2286	102	26	,	,	PUNCT
ajbmeb-2286	102	27	allowing	allow	VERB
ajbmeb-2286	102	28	customers	customer	NOUN
ajbmeb-2286	102	29	to	to	PART
ajbmeb-2286	102	30	have	have	VERB
ajbmeb-2286	102	31	more	more	ADJ
ajbmeb-2286	102	32	involvement	involvement	NOUN
ajbmeb-2286	102	33	in	in	ADP
ajbmeb-2286	102	34	the	the	DET
ajbmeb-2286	102	35	production	production	NOUN
ajbmeb-2286	102	36	of	of	ADP
ajbmeb-2286	102	37	services	service	NOUN
ajbmeb-2286	102	38	.	.	PUNCT
ajbmeb-2286	103	1	check	check	VERB
ajbmeb-2286	103	2	-	-	PUNCT
ajbmeb-2286	103	3	in	in	ADP
ajbmeb-2286	103	4	technologies	technology	NOUN
ajbmeb-2286	103	5	are	be	AUX
ajbmeb-2286	103	6	a	a	DET
ajbmeb-2286	103	7	type	type	NOUN
ajbmeb-2286	103	8	of	of	ADP
ajbmeb-2286	103	9	sst	sst	NOUN
ajbmeb-2286	103	10	that	that	PRON
ajbmeb-2286	103	11	are	be	AUX
ajbmeb-2286	103	12	utilised	utilise	VERB
ajbmeb-2286	103	13	in	in	ADP
ajbmeb-2286	103	14	the	the	DET
ajbmeb-2286	103	15	airline	airline	NOUN
ajbmeb-2286	103	16	sector	sector	NOUN
ajbmeb-2286	103	17	for	for	ADP
ajbmeb-2286	103	18	various	various	ADJ
ajbmeb-2286	103	19	pre	pre	ADJ
ajbmeb-2286	103	20	-	-	ADJ
ajbmeb-2286	103	21	flight	flight	ADJ
ajbmeb-2286	103	22	activities	activity	NOUN
ajbmeb-2286	103	23	such	such	ADJ
ajbmeb-2286	103	24	as	as	ADP
ajbmeb-2286	103	25	booking	booking	NOUN
ajbmeb-2286	103	26	,	,	PUNCT
ajbmeb-2286	103	27	purchasing	purchase	VERB
ajbmeb-2286	103	28	aircraft	aircraft	NOUN
ajbmeb-2286	103	29	tickets	ticket	NOUN
ajbmeb-2286	103	30	,	,	PUNCT
ajbmeb-2286	103	31	check	check	NOUN
ajbmeb-2286	103	32	-	-	PUNCT
ajbmeb-2286	103	33	in	in	ADP
ajbmeb-2286	103	34	,	,	PUNCT
ajbmeb-2286	103	35	and	and	CCONJ
ajbmeb-2286	103	36	boarding	boarding	NOUN
ajbmeb-2286	103	37	(	(	PUNCT
ajbmeb-2286	103	38	lu	lu	NOUN
ajbmeb-2286	103	39	et	et	PROPN
ajbmeb-2286	103	40	al	al	PROPN
ajbmeb-2286	103	41	.	.	PROPN
ajbmeb-2286	103	42	,	,	PUNCT
ajbmeb-2286	103	43	2011	2011	NUM
ajbmeb-2286	103	44	)	)	PUNCT
ajbmeb-2286	103	45	.	.	PUNCT
ajbmeb-2286	104	1	sst	sst	PROPN
ajbmeb-2286	104	2	are	be	AUX
ajbmeb-2286	104	3	technological	technological	ADJ
ajbmeb-2286	104	4	systems	system	NOUN
ajbmeb-2286	104	5	that	that	PRON
ajbmeb-2286	104	6	allow	allow	VERB
ajbmeb-2286	104	7	individuals	individual	NOUN
ajbmeb-2286	104	8	to	to	PART
ajbmeb-2286	104	9	complete	complete	VERB
ajbmeb-2286	104	10	tasks	task	NOUN
ajbmeb-2286	104	11	or	or	CCONJ
ajbmeb-2286	104	12	transactions	transaction	NOUN
ajbmeb-2286	104	13	without	without	ADP
ajbmeb-2286	104	14	the	the	DET
ajbmeb-2286	104	15	need	need	NOUN
ajbmeb-2286	104	16	for	for	ADP
ajbmeb-2286	104	17	assistance	assistance	NOUN
ajbmeb-2286	104	18	from	from	ADP
ajbmeb-2286	104	19	service	service	NOUN
ajbmeb-2286	104	20	personnel	personnel	NOUN
ajbmeb-2286	104	21	.	.	PUNCT
ajbmeb-2286	105	1	these	these	DET
ajbmeb-2286	105	2	technologies	technology	NOUN
ajbmeb-2286	105	3	require	require	VERB
ajbmeb-2286	105	4	active	active	ADJ
ajbmeb-2286	105	5	participation	participation	NOUN
ajbmeb-2286	105	6	from	from	ADP
ajbmeb-2286	105	7	the	the	DET
ajbmeb-2286	105	8	consumer	consumer	NOUN
ajbmeb-2286	105	9	and	and	CCONJ
ajbmeb-2286	105	10	serve	serve	VERB
ajbmeb-2286	105	11	as	as	ADP
ajbmeb-2286	105	12	a	a	DET
ajbmeb-2286	105	13	replacement	replacement	NOUN
ajbmeb-2286	105	14	for	for	ADP
ajbmeb-2286	105	15	high	high	ADJ
ajbmeb-2286	105	16	-	-	PUNCT
ajbmeb-2286	105	17	touch	touch	NOUN
ajbmeb-2286	105	18	services	service	NOUN
ajbmeb-2286	105	19	,	,	PUNCT
ajbmeb-2286	105	20	providing	provide	VERB
ajbmeb-2286	105	21	technology	technology	NOUN
ajbmeb-2286	105	22	-	-	PUNCT
ajbmeb-2286	105	23	based	base	VERB
ajbmeb-2286	105	24	alternatives	alternative	NOUN
ajbmeb-2286	105	25	that	that	PRON
ajbmeb-2286	105	26	are	be	AUX
ajbmeb-2286	105	27	user	user	NOUN
ajbmeb-2286	105	28	-	-	PUNCT
ajbmeb-2286	105	29	friendly	friendly	ADJ
ajbmeb-2286	105	30	.	.	PUNCT
ajbmeb-2286	106	1	2.2.2	2.2.2	NUM
ajbmeb-2286	106	2	service	service	NOUN
ajbmeb-2286	106	3	process	process	NOUN
ajbmeb-2286	106	4	blueprinting	blueprint	VERB
ajbmeb-2286	106	5	in	in	ADP
ajbmeb-2286	106	6	addition	addition	NOUN
ajbmeb-2286	106	7	to	to	ADP
ajbmeb-2286	106	8	the	the	DET
ajbmeb-2286	106	9	recognition	recognition	NOUN
ajbmeb-2286	106	10	of	of	ADP
ajbmeb-2286	106	11	the	the	DET
ajbmeb-2286	106	12	prevalence	prevalence	NOUN
ajbmeb-2286	106	13	of	of	ADP
ajbmeb-2286	106	14	services	service	NOUN
ajbmeb-2286	106	15	in	in	ADP
ajbmeb-2286	106	16	global	global	ADJ
ajbmeb-2286	106	17	economies	economy	NOUN
ajbmeb-2286	106	18	,	,	PUNCT
ajbmeb-2286	106	19	there	there	PRON
ajbmeb-2286	106	20	is	be	VERB
ajbmeb-2286	106	21	an	an	DET
ajbmeb-2286	106	22	increasing	increase	VERB
ajbmeb-2286	106	23	focus	focus	NOUN
ajbmeb-2286	106	24	in	in	ADP
ajbmeb-2286	106	25	corporate	corporate	ADJ
ajbmeb-2286	106	26	operations	operation	NOUN
ajbmeb-2286	106	27	on	on	ADP
ajbmeb-2286	106	28	generating	generate	VERB
ajbmeb-2286	106	29	significant	significant	ADJ
ajbmeb-2286	106	30	and	and	CCONJ
ajbmeb-2286	106	31	memorable	memorable	ADJ
ajbmeb-2286	106	32	client	client	NOUN
ajbmeb-2286	106	33	experiences	experience	NOUN
ajbmeb-2286	106	34	(	(	PUNCT
ajbmeb-2286	106	35	meyer	meyer	PROPN
ajbmeb-2286	106	36	&	&	CCONJ
ajbmeb-2286	106	37	schwager	schwager	PROPN
ajbmeb-2286	106	38	,	,	PUNCT
ajbmeb-2286	106	39	2007	2007	NUM
ajbmeb-2286	106	40	)	)	PUNCT
ajbmeb-2286	106	41	.	.	PUNCT
ajbmeb-2286	107	1	according	accord	VERB
ajbmeb-2286	107	2	to	to	ADP
ajbmeb-2286	107	3	bitner	bitner	NOUN
ajbmeb-2286	107	4	et	et	PROPN
ajbmeb-2286	107	5	al	al	PROPN
ajbmeb-2286	107	6	.	.	PUNCT
ajbmeb-2286	108	1	(	(	PUNCT
ajbmeb-2286	108	2	2008	2008	NUM
ajbmeb-2286	108	3	)	)	PUNCT
ajbmeb-2286	108	4	,	,	PUNCT
ajbmeb-2286	108	5	a	a	DET
ajbmeb-2286	108	6	service	service	NOUN
ajbmeb-2286	108	7	is	be	AUX
ajbmeb-2286	108	8	characterised	characterise	VERB
ajbmeb-2286	108	9	as	as	ADP
ajbmeb-2286	108	10	intangible	intangible	ADJ
ajbmeb-2286	108	11	,	,	PUNCT
ajbmeb-2286	108	12	flexible	flexible	ADJ
ajbmeb-2286	108	13	,	,	PUNCT
ajbmeb-2286	108	14	and	and	CCONJ
ajbmeb-2286	108	15	offered	offer	VERB
ajbmeb-2286	108	16	over	over	ADP
ajbmeb-2286	108	17	different	different	ADJ
ajbmeb-2286	108	18	time	time	NOUN
ajbmeb-2286	108	19	and	and	CCONJ
ajbmeb-2286	108	20	location	location	NOUN
ajbmeb-2286	108	21	.	.	PUNCT
ajbmeb-2286	109	1	in	in	ADP
ajbmeb-2286	109	2	order	order	NOUN
ajbmeb-2286	109	3	to	to	PART
ajbmeb-2286	109	4	make	make	VERB
ajbmeb-2286	109	5	the	the	DET
ajbmeb-2286	109	6	service	service	NOUN
ajbmeb-2286	109	7	delivery	delivery	NOUN
ajbmeb-2286	109	8	process	process	NOUN
ajbmeb-2286	109	9	,	,	PUNCT
ajbmeb-2286	109	10	which	which	PRON
ajbmeb-2286	109	11	is	be	AUX
ajbmeb-2286	109	12	ethereal	ethereal	ADJ
ajbmeb-2286	109	13	by	by	ADP
ajbmeb-2286	109	14	nature	nature	NOUN
ajbmeb-2286	109	15	,	,	PUNCT
ajbmeb-2286	109	16	concrete	concrete	ADJ
ajbmeb-2286	109	17	,	,	PUNCT
ajbmeb-2286	109	18	it	it	PRON
ajbmeb-2286	109	19	is	be	AUX
ajbmeb-2286	109	20	necessary	necessary	ADJ
ajbmeb-2286	109	21	to	to	PART
ajbmeb-2286	109	22	create	create	VERB
ajbmeb-2286	109	23	a	a	DET
ajbmeb-2286	109	24	service	service	NOUN
ajbmeb-2286	109	25	blueprint	blueprint	NOUN
ajbmeb-2286	109	26	.	.	PUNCT
ajbmeb-2286	110	1	this	this	DET
ajbmeb-2286	110	2	blueprint	blueprint	NOUN
ajbmeb-2286	110	3	guarantees	guarantee	VERB
ajbmeb-2286	110	4	that	that	SCONJ
ajbmeb-2286	110	5	high	high	ADJ
ajbmeb-2286	110	6	-	-	PUNCT
ajbmeb-2286	110	7	quality	quality	NOUN
ajbmeb-2286	110	8	service	service	NOUN
ajbmeb-2286	110	9	is	be	AUX
ajbmeb-2286	110	10	consistently	consistently	ADV
ajbmeb-2286	110	11	provided	provide	VERB
ajbmeb-2286	110	12	.	.	PUNCT
ajbmeb-2286	111	1	the	the	DET
ajbmeb-2286	111	2	airline	airline	NOUN
ajbmeb-2286	111	3	sector	sector	NOUN
ajbmeb-2286	111	4	is	be	AUX
ajbmeb-2286	111	5	now	now	ADV
ajbmeb-2286	111	6	facing	face	VERB
ajbmeb-2286	111	7	a	a	DET
ajbmeb-2286	111	8	significant	significant	ADJ
ajbmeb-2286	111	9	challenge	challenge	NOUN
ajbmeb-2286	111	10	in	in	ADP
ajbmeb-2286	111	11	providing	provide	VERB
ajbmeb-2286	111	12	high	high	ADJ
ajbmeb-2286	111	13	-	-	PUNCT
ajbmeb-2286	111	14	quality	quality	NOUN
ajbmeb-2286	111	15	service	service	NOUN
ajbmeb-2286	111	16	.	.	PUNCT
ajbmeb-2286	112	1	to	to	PART
ajbmeb-2286	112	2	improve	improve	VERB
ajbmeb-2286	112	3	service	service	NOUN
ajbmeb-2286	112	4	quality	quality	NOUN
ajbmeb-2286	112	5	,	,	PUNCT
ajbmeb-2286	112	6	the	the	DET
ajbmeb-2286	112	7	implementation	implementation	NOUN
ajbmeb-2286	112	8	of	of	ADP
ajbmeb-2286	112	9	a	a	DET
ajbmeb-2286	112	10	service	service	NOUN
ajbmeb-2286	112	11	plan	plan	NOUN
ajbmeb-2286	112	12	might	might	AUX
ajbmeb-2286	112	13	be	be	AUX
ajbmeb-2286	112	14	of	of	ADP
ajbmeb-2286	112	15	utmost	utmost	ADJ
ajbmeb-2286	112	16	importance	importance	NOUN
ajbmeb-2286	112	17	.	.	PUNCT
ajbmeb-2286	113	1	service	service	NOUN
ajbmeb-2286	113	2	design	design	NOUN
ajbmeb-2286	113	3	is	be	AUX
ajbmeb-2286	113	4	typically	typically	ADV
ajbmeb-2286	113	5	characterised	characterise	VERB
ajbmeb-2286	113	6	by	by	ADP
ajbmeb-2286	113	7	the	the	DET
ajbmeb-2286	113	8	utilisation	utilisation	NOUN
ajbmeb-2286	113	9	of	of	ADP
ajbmeb-2286	113	10	several	several	ADJ
ajbmeb-2286	113	11	visualisations	visualisation	NOUN
ajbmeb-2286	113	12	,	,	PUNCT
ajbmeb-2286	113	13	including	include	VERB
ajbmeb-2286	113	14	service	service	NOUN
ajbmeb-2286	113	15	blueprints	blueprint	NOUN
ajbmeb-2286	113	16	.	.	PUNCT
ajbmeb-2286	114	1	to	to	PART
ajbmeb-2286	114	2	enhance	enhance	VERB
ajbmeb-2286	114	3	the	the	DET
ajbmeb-2286	114	4	quality	quality	NOUN
ajbmeb-2286	114	5	of	of	ADP
ajbmeb-2286	114	6	service	service	NOUN
ajbmeb-2286	114	7	,	,	PUNCT
ajbmeb-2286	114	8	it	it	PRON
ajbmeb-2286	114	9	is	be	AUX
ajbmeb-2286	114	10	crucial	crucial	ADJ
ajbmeb-2286	114	11	to	to	PART
ajbmeb-2286	114	12	have	have	VERB
ajbmeb-2286	114	13	a	a	DET
ajbmeb-2286	114	14	precise	precise	ADJ
ajbmeb-2286	114	15	and	and	CCONJ
ajbmeb-2286	114	16	detailed	detailed	ADJ
ajbmeb-2286	114	17	comprehension	comprehension	NOUN
ajbmeb-2286	114	18	of	of	ADP
ajbmeb-2286	114	19	service	service	NOUN
ajbmeb-2286	114	20	procedures	procedure	NOUN
ajbmeb-2286	114	21	and	and	CCONJ
ajbmeb-2286	114	22	components	component	NOUN
ajbmeb-2286	114	23	(	(	PUNCT
ajbmeb-2286	114	24	zeithaml	zeithaml	PROPN
ajbmeb-2286	114	25	et	et	PROPN
ajbmeb-2286	114	26	al	al	PROPN
ajbmeb-2286	114	27	.	.	PROPN
ajbmeb-2286	114	28	,	,	PUNCT
ajbmeb-2286	114	29	2013	2013	NUM
ajbmeb-2286	114	30	)	)	PUNCT
ajbmeb-2286	114	31	.	.	PUNCT
ajbmeb-2286	115	1	the	the	DET
ajbmeb-2286	115	2	service	service	NOUN
ajbmeb-2286	115	3	blueprint	blueprint	NOUN
ajbmeb-2286	115	4	(	(	PUNCT
ajbmeb-2286	115	5	sb	sb	X
ajbmeb-2286	115	6	)	)	PUNCT
ajbmeb-2286	115	7	has	have	AUX
ajbmeb-2286	115	8	emerged	emerge	VERB
ajbmeb-2286	115	9	as	as	ADP
ajbmeb-2286	115	10	a	a	DET
ajbmeb-2286	115	11	highly	highly	ADV
ajbmeb-2286	115	12	valuable	valuable	ADJ
ajbmeb-2286	115	13	instrument	instrument	NOUN
ajbmeb-2286	115	14	for	for	ADP
ajbmeb-2286	115	15	visualising	visualise	VERB
ajbmeb-2286	115	16	and	and	CCONJ
ajbmeb-2286	115	17	conceptualising	conceptualise	VERB
ajbmeb-2286	115	18	the	the	DET
ajbmeb-2286	115	19	entire	entire	ADJ
ajbmeb-2286	115	20	service	service	NOUN
ajbmeb-2286	115	21	process	process	NOUN
ajbmeb-2286	115	22	in	in	ADP
ajbmeb-2286	115	23	the	the	DET
ajbmeb-2286	115	24	fields	field	NOUN
ajbmeb-2286	115	25	of	of	ADP
ajbmeb-2286	115	26	service	service	NOUN
ajbmeb-2286	115	27	design	design	NOUN
ajbmeb-2286	115	28	and	and	CCONJ
ajbmeb-2286	115	29	innovation	innovation	NOUN
ajbmeb-2286	115	30	(	(	PUNCT
ajbmeb-2286	115	31	fließ	fließ	NOUN
ajbmeb-2286	115	32	&	&	CCONJ
ajbmeb-2286	115	33	kleinaltenkamp	kleinaltenkamp	PROPN
ajbmeb-2286	115	34	,	,	PUNCT
ajbmeb-2286	115	35	2004	2004	NUM
ajbmeb-2286	115	36	)	)	PUNCT
ajbmeb-2286	115	37	.	.	PUNCT
ajbmeb-2286	116	1	blueprints	blueprint	NOUN
ajbmeb-2286	116	2	have	have	AUX
ajbmeb-2286	116	3	emerged	emerge	VERB
ajbmeb-2286	116	4	as	as	ADP
ajbmeb-2286	116	5	fundamental	fundamental	ADJ
ajbmeb-2286	116	6	instruments	instrument	NOUN
ajbmeb-2286	116	7	in	in	ADP
ajbmeb-2286	116	8	service	service	NOUN
ajbmeb-2286	116	9	design	design	NOUN
ajbmeb-2286	116	10	and	and	CCONJ
ajbmeb-2286	116	11	are	be	AUX
ajbmeb-2286	116	12	included	include	VERB
ajbmeb-2286	116	13	in	in	ADP
ajbmeb-2286	116	14	several	several	ADJ
ajbmeb-2286	116	15	compilations	compilation	NOUN
ajbmeb-2286	116	16	of	of	ADP
ajbmeb-2286	116	17	methodologies	methodology	NOUN
ajbmeb-2286	116	18	for	for	ADP
ajbmeb-2286	116	19	service	service	NOUN
ajbmeb-2286	116	20	design	design	NOUN
ajbmeb-2286	116	21	(	(	PUNCT
ajbmeb-2286	116	22	miettinen	miettinen	PROPN
ajbmeb-2286	116	23	&	&	CCONJ
ajbmeb-2286	116	24	koivisto	koivisto	PROPN
ajbmeb-2286	116	25	,	,	PUNCT
ajbmeb-2286	116	26	2009	2009	NUM
ajbmeb-2286	116	27	)	)	PUNCT
ajbmeb-2286	116	28	.	.	PUNCT
ajbmeb-2286	117	1	the	the	DET
ajbmeb-2286	117	2	use	use	NOUN
ajbmeb-2286	117	3	of	of	ADP
ajbmeb-2286	117	4	the	the	DET
ajbmeb-2286	117	5	service	service	NOUN
ajbmeb-2286	117	6	blueprint	blueprint	NOUN
ajbmeb-2286	117	7	approach	approach	NOUN
ajbmeb-2286	117	8	enabled	enable	VERB
ajbmeb-2286	117	9	the	the	DET
ajbmeb-2286	117	10	creation	creation	NOUN
ajbmeb-2286	117	11	of	of	ADP
ajbmeb-2286	117	12	services	service	NOUN
ajbmeb-2286	117	13	and	and	CCONJ
ajbmeb-2286	117	14	experiences	experience	NOUN
ajbmeb-2286	117	15	with	with	ADP
ajbmeb-2286	117	16	meticulous	meticulous	ADJ
ajbmeb-2286	117	17	attention	attention	NOUN
ajbmeb-2286	117	18	to	to	ADP
ajbmeb-2286	117	19	details	detail	NOUN
ajbmeb-2286	117	20	and	and	CCONJ
ajbmeb-2286	117	21	all	all	DET
ajbmeb-2286	117	22	delivery	delivery	NOUN
ajbmeb-2286	117	23	procedures	procedure	NOUN
ajbmeb-2286	117	24	.	.	PUNCT
ajbmeb-2286	118	1	service	service	NOUN
ajbmeb-2286	118	2	blueprinting	blueprinting	NOUN
ajbmeb-2286	118	3	is	be	AUX
ajbmeb-2286	118	4	often	often	ADV
ajbmeb-2286	118	5	seen	see	VERB
ajbmeb-2286	118	6	as	as	ADP
ajbmeb-2286	118	7	the	the	DET
ajbmeb-2286	118	8	initial	initial	ADJ
ajbmeb-2286	118	9	endeavour	endeavour	NOUN
ajbmeb-2286	118	10	to	to	PART
ajbmeb-2286	118	11	examine	examine	VERB
ajbmeb-2286	118	12	service	service	NOUN
ajbmeb-2286	118	13	interactions	interaction	NOUN
ajbmeb-2286	118	14	from	from	ADP
ajbmeb-2286	118	15	the	the	DET
ajbmeb-2286	118	16	standpoint	standpoint	NOUN
ajbmeb-2286	118	17	of	of	ADP
ajbmeb-2286	118	18	the	the	DET
ajbmeb-2286	118	19	client	client	NOUN
ajbmeb-2286	118	20	(	(	PUNCT
ajbmeb-2286	118	21	shostack	shostack	NOUN
ajbmeb-2286	118	22	,	,	PUNCT
ajbmeb-2286	118	23	1977	1977	NUM
ajbmeb-2286	118	24	)	)	PUNCT
ajbmeb-2286	118	25	.	.	PUNCT
ajbmeb-2286	119	1	2.3	2.3	NUM
ajbmeb-2286	119	2	service	service	NOUN
ajbmeb-2286	119	3	delivery	delivery	NOUN
ajbmeb-2286	119	4	innovation	innovation	NOUN
ajbmeb-2286	119	5	and	and	CCONJ
ajbmeb-2286	119	6	customer	customer	NOUN
ajbmeb-2286	119	7	retention	retention	NOUN
ajbmeb-2286	119	8	service	service	NOUN
ajbmeb-2286	119	9	innovation	innovation	NOUN
ajbmeb-2286	119	10	is	be	AUX
ajbmeb-2286	119	11	praised	praise	VERB
ajbmeb-2286	119	12	for	for	ADP
ajbmeb-2286	119	13	its	its	PRON
ajbmeb-2286	119	14	ability	ability	NOUN
ajbmeb-2286	119	15	to	to	PART
ajbmeb-2286	119	16	generate	generate	VERB
ajbmeb-2286	119	17	better	well	ADJ
ajbmeb-2286	119	18	outcomes	outcome	NOUN
ajbmeb-2286	119	19	for	for	ADP
ajbmeb-2286	119	20	customers	customer	NOUN
ajbmeb-2286	119	21	,	,	PUNCT
ajbmeb-2286	119	22	as	as	ADV
ajbmeb-2286	119	23	well	well	ADV
ajbmeb-2286	119	24	as	as	ADP
ajbmeb-2286	119	25	contribute	contribute	VERB
ajbmeb-2286	119	26	to	to	ADP
ajbmeb-2286	119	27	service	service	NOUN
ajbmeb-2286	119	28	innovation	innovation	NOUN
ajbmeb-2286	119	29	within	within	ADP
ajbmeb-2286	119	30	the	the	DET
ajbmeb-2286	119	31	organisation	organisation	NOUN
ajbmeb-2286	119	32	and	and	CCONJ
ajbmeb-2286	119	33	provide	provide	VERB
ajbmeb-2286	119	34	a	a	DET
ajbmeb-2286	119	35	competitive	competitive	ADJ
ajbmeb-2286	119	36	edge	edge	NOUN
ajbmeb-2286	119	37	(	(	PUNCT
ajbmeb-2286	119	38	chen	chen	PROPN
ajbmeb-2286	119	39	et	et	PROPN
ajbmeb-2286	119	40	al	al	PROPN
ajbmeb-2286	119	41	.	.	PROPN
ajbmeb-2286	119	42	,	,	PUNCT
ajbmeb-2286	119	43	2018	2018	NUM
ajbmeb-2286	119	44	)	)	PUNCT
ajbmeb-2286	119	45	.	.	PUNCT
ajbmeb-2286	120	1	walls	wall	NOUN
ajbmeb-2286	120	2	et	et	PROPN
ajbmeb-2286	120	3	al	al	PROPN
ajbmeb-2286	120	4	.	.	PROPN
ajbmeb-2286	121	1	(	(	PUNCT
ajbmeb-2286	121	2	2011	2011	NUM
ajbmeb-2286	121	3	)	)	PUNCT
ajbmeb-2286	121	4	have	have	AUX
ajbmeb-2286	121	5	shown	show	VERB
ajbmeb-2286	121	6	that	that	SCONJ
ajbmeb-2286	121	7	innovation	innovation	NOUN
ajbmeb-2286	121	8	leads	lead	VERB
ajbmeb-2286	121	9	to	to	ADP
ajbmeb-2286	121	10	greater	great	ADJ
ajbmeb-2286	121	11	growth	growth	NOUN
ajbmeb-2286	121	12	,	,	PUNCT
ajbmeb-2286	121	13	higher	high	ADJ
ajbmeb-2286	121	14	acquisition	acquisition	NOUN
ajbmeb-2286	121	15	of	of	ADP
ajbmeb-2286	121	16	new	new	ADJ
ajbmeb-2286	121	17	customers	customer	NOUN
ajbmeb-2286	121	18	,	,	PUNCT
ajbmeb-2286	121	19	enhanced	enhance	VERB
ajbmeb-2286	121	20	operational	operational	ADJ
ajbmeb-2286	121	21	efficiency	efficiency	NOUN
ajbmeb-2286	121	22	,	,	PUNCT
ajbmeb-2286	121	23	and	and	CCONJ
ajbmeb-2286	121	24	heightened	heighten	VERB
ajbmeb-2286	121	25	consumer	consumer	NOUN
ajbmeb-2286	121	26	value	value	NOUN
ajbmeb-2286	121	27	,	,	PUNCT
ajbmeb-2286	121	28	experience	experience	NOUN
ajbmeb-2286	121	29	,	,	PUNCT
ajbmeb-2286	121	30	and	and	CCONJ
ajbmeb-2286	121	31	loyalty	loyalty	NOUN
ajbmeb-2286	121	32	.	.	PUNCT
ajbmeb-2286	122	1	according	accord	VERB
ajbmeb-2286	122	2	to	to	ADP
ajbmeb-2286	122	3	sarmah	sarmah	PROPN
ajbmeb-2286	122	4	,	,	PUNCT
ajbmeb-2286	122	5	rahman	rahman	PROPN
ajbmeb-2286	122	6	,	,	PUNCT
ajbmeb-2286	122	7	and	and	CCONJ
ajbmeb-2286	122	8	kamboj	kamboj	NOUN
ajbmeb-2286	122	9	(	(	PUNCT
ajbmeb-2286	122	10	2017	2017	NUM
ajbmeb-2286	122	11	)	)	PUNCT
ajbmeb-2286	122	12	,	,	PUNCT
ajbmeb-2286	122	13	service	service	NOUN
ajbmeb-2286	122	14	innovation	innovation	NOUN
ajbmeb-2286	122	15	has	have	VERB
ajbmeb-2286	122	16	an	an	DET
ajbmeb-2286	122	17	impact	impact	NOUN
ajbmeb-2286	122	18	on	on	ADP
ajbmeb-2286	122	19	american	american	ADJ
ajbmeb-2286	122	20	journal	journal	PROPN
ajbmeb-2286	122	21	of	of	ADP
ajbmeb-2286	122	22	business	business	NOUN
ajbmeb-2286	122	23	management	management	NOUN
ajbmeb-2286	122	24	,	,	PUNCT
ajbmeb-2286	122	25	economics	economic	NOUN
ajbmeb-2286	122	26	and	and	CCONJ
ajbmeb-2286	122	27	banking	banking	NOUN
ajbmeb-2286	122	28	volume	volume	NOUN
ajbmeb-2286	122	29	27	27	NUM
ajbmeb-2286	122	30	august	august	PROPN
ajbmeb-2286	122	31	2024	2024	NUM
ajbmeb-2286	122	32	p	p	NOUN
ajbmeb-2286	122	33	a	a	PRON
ajbmeb-2286	122	34	g	g	NOUN
ajbmeb-2286	122	35	e	e	NOUN
ajbmeb-2286	123	1	|	|	ADV
ajbmeb-2286	123	2	6	6	NUM
ajbmeb-2286	123	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	123	4	several	several	ADJ
ajbmeb-2286	123	5	customer	customer	NOUN
ajbmeb-2286	123	6	outcomes	outcome	NOUN
ajbmeb-2286	123	7	,	,	PUNCT
ajbmeb-2286	123	8	such	such	ADJ
ajbmeb-2286	123	9	as	as	ADP
ajbmeb-2286	123	10	motivation	motivation	NOUN
ajbmeb-2286	123	11	,	,	PUNCT
ajbmeb-2286	123	12	engagement	engagement	NOUN
ajbmeb-2286	123	13	,	,	PUNCT
ajbmeb-2286	123	14	trust	trust	NOUN
ajbmeb-2286	123	15	,	,	PUNCT
ajbmeb-2286	123	16	and	and	CCONJ
ajbmeb-2286	123	17	commitment	commitment	NOUN
ajbmeb-2286	123	18	.	.	PUNCT
ajbmeb-2286	124	1	furthermore	furthermore	ADV
ajbmeb-2286	124	2	,	,	PUNCT
ajbmeb-2286	124	3	wu	wu	PROPN
ajbmeb-2286	124	4	(	(	PUNCT
ajbmeb-2286	124	5	2014	2014	NUM
ajbmeb-2286	124	6	)	)	PUNCT
ajbmeb-2286	124	7	asserts	assert	VERB
ajbmeb-2286	124	8	that	that	SCONJ
ajbmeb-2286	124	9	innovation	innovation	NOUN
ajbmeb-2286	124	10	plays	play	VERB
ajbmeb-2286	124	11	a	a	DET
ajbmeb-2286	124	12	crucial	crucial	ADJ
ajbmeb-2286	124	13	role	role	NOUN
ajbmeb-2286	124	14	in	in	ADP
ajbmeb-2286	124	15	establishing	establish	VERB
ajbmeb-2286	124	16	consumer	consumer	NOUN
ajbmeb-2286	124	17	loyalty	loyalty	NOUN
ajbmeb-2286	124	18	,	,	PUNCT
ajbmeb-2286	124	19	particularly	particularly	ADV
ajbmeb-2286	124	20	within	within	ADP
ajbmeb-2286	124	21	the	the	DET
ajbmeb-2286	124	22	service	service	NOUN
ajbmeb-2286	124	23	industry	industry	NOUN
ajbmeb-2286	124	24	.	.	PUNCT
ajbmeb-2286	125	1	service	service	NOUN
ajbmeb-2286	125	2	innovation	innovation	NOUN
ajbmeb-2286	125	3	can	can	AUX
ajbmeb-2286	125	4	have	have	VERB
ajbmeb-2286	125	5	a	a	DET
ajbmeb-2286	125	6	beneficial	beneficial	ADJ
ajbmeb-2286	125	7	impact	impact	NOUN
ajbmeb-2286	125	8	on	on	ADP
ajbmeb-2286	125	9	repurchase	repurchase	NOUN
ajbmeb-2286	125	10	intention	intention	NOUN
ajbmeb-2286	125	11	by	by	ADP
ajbmeb-2286	125	12	addressing	address	VERB
ajbmeb-2286	125	13	or	or	CCONJ
ajbmeb-2286	125	14	better	well	ADV
ajbmeb-2286	125	15	fulfilling	fulfil	VERB
ajbmeb-2286	125	16	consumers	consumer	NOUN
ajbmeb-2286	125	17	'	'	PART
ajbmeb-2286	125	18	hidden	hide	VERB
ajbmeb-2286	125	19	requirements	requirement	NOUN
ajbmeb-2286	125	20	,	,	PUNCT
ajbmeb-2286	125	21	rather	rather	ADV
ajbmeb-2286	125	22	than	than	ADP
ajbmeb-2286	125	23	only	only	ADV
ajbmeb-2286	125	24	focusing	focus	VERB
ajbmeb-2286	125	25	on	on	ADP
ajbmeb-2286	125	26	existing	exist	VERB
ajbmeb-2286	125	27	products	product	NOUN
ajbmeb-2286	125	28	or	or	CCONJ
ajbmeb-2286	125	29	services	service	NOUN
ajbmeb-2286	125	30	(	(	PUNCT
ajbmeb-2286	125	31	leckie	leckie	PROPN
ajbmeb-2286	125	32	,	,	PUNCT
ajbmeb-2286	125	33	et	et	PROPN
ajbmeb-2286	125	34	al	al	PROPN
ajbmeb-2286	125	35	.	.	PROPN
ajbmeb-2286	125	36	2018	2018	NUM
ajbmeb-2286	125	37	)	)	PUNCT
ajbmeb-2286	125	38	.	.	PUNCT
ajbmeb-2286	126	1	the	the	DET
ajbmeb-2286	126	2	service	service	NOUN
ajbmeb-2286	126	3	business	business	NOUN
ajbmeb-2286	126	4	is	be	AUX
ajbmeb-2286	126	5	composed	compose	VERB
ajbmeb-2286	126	6	of	of	ADP
ajbmeb-2286	126	7	several	several	ADJ
ajbmeb-2286	126	8	segments	segment	NOUN
ajbmeb-2286	126	9	,	,	PUNCT
ajbmeb-2286	126	10	including	include	VERB
ajbmeb-2286	126	11	financial	financial	ADJ
ajbmeb-2286	126	12	services	service	NOUN
ajbmeb-2286	126	13	and	and	CCONJ
ajbmeb-2286	126	14	telecommunications	telecommunication	NOUN
ajbmeb-2286	126	15	,	,	PUNCT
ajbmeb-2286	126	16	which	which	PRON
ajbmeb-2286	126	17	are	be	AUX
ajbmeb-2286	126	18	unique	unique	ADJ
ajbmeb-2286	126	19	from	from	ADP
ajbmeb-2286	126	20	each	each	DET
ajbmeb-2286	126	21	other	other	ADJ
ajbmeb-2286	126	22	(	(	PUNCT
ajbmeb-2286	126	23	lovelock	lovelock	NOUN
ajbmeb-2286	126	24	,	,	PUNCT
ajbmeb-2286	126	25	1983	1983	NUM
ajbmeb-2286	126	26	)	)	PUNCT
ajbmeb-2286	126	27	.	.	PUNCT
ajbmeb-2286	127	1	furthermore	furthermore	ADV
ajbmeb-2286	127	2	,	,	PUNCT
ajbmeb-2286	127	3	a	a	DET
ajbmeb-2286	127	4	service	service	NOUN
ajbmeb-2286	127	5	can	can	AUX
ajbmeb-2286	127	6	be	be	AUX
ajbmeb-2286	127	7	perceived	perceive	VERB
ajbmeb-2286	127	8	as	as	ADP
ajbmeb-2286	127	9	a	a	DET
ajbmeb-2286	127	10	result	result	NOUN
ajbmeb-2286	127	11	or	or	CCONJ
ajbmeb-2286	127	12	consequence	consequence	NOUN
ajbmeb-2286	127	13	,	,	PUNCT
ajbmeb-2286	127	14	representing	represent	VERB
ajbmeb-2286	127	15	"	"	PUNCT
ajbmeb-2286	127	16	what	what	PRON
ajbmeb-2286	127	17	a	a	DET
ajbmeb-2286	127	18	customer	customer	NOUN
ajbmeb-2286	127	19	obtains	obtain	VERB
ajbmeb-2286	127	20	"	"	PUNCT
ajbmeb-2286	127	21	(	(	PUNCT
ajbmeb-2286	127	22	mohr	mohr	PROPN
ajbmeb-2286	127	23	&	&	CCONJ
ajbmeb-2286	127	24	bitner	bitner	PROPN
ajbmeb-2286	127	25	,	,	PUNCT
ajbmeb-2286	127	26	1995	1995	NUM
ajbmeb-2286	127	27	)	)	PUNCT
ajbmeb-2286	127	28	.	.	PUNCT
ajbmeb-2286	128	1	2.3.1	2.3.1	NUM
ajbmeb-2286	128	2	self	self	NOUN
ajbmeb-2286	128	3	-	-	PUNCT
ajbmeb-2286	128	4	service	service	NOUN
ajbmeb-2286	128	5	technology	technology	NOUN
ajbmeb-2286	128	6	and	and	CCONJ
ajbmeb-2286	128	7	customer	customer	NOUN
ajbmeb-2286	128	8	retention	retention	NOUN
ajbmeb-2286	128	9	self	self	NOUN
ajbmeb-2286	128	10	-	-	PUNCT
ajbmeb-2286	128	11	service	service	NOUN
ajbmeb-2286	128	12	technology	technology	NOUN
ajbmeb-2286	128	13	offers	offer	VERB
ajbmeb-2286	128	14	users	user	NOUN
ajbmeb-2286	128	15	a	a	DET
ajbmeb-2286	128	16	diverse	diverse	ADJ
ajbmeb-2286	128	17	array	array	NOUN
ajbmeb-2286	128	18	of	of	ADP
ajbmeb-2286	128	19	amenities	amenity	NOUN
ajbmeb-2286	128	20	,	,	PUNCT
ajbmeb-2286	128	21	thereby	thereby	ADV
ajbmeb-2286	128	22	removing	remove	VERB
ajbmeb-2286	128	23	the	the	DET
ajbmeb-2286	128	24	need	need	NOUN
ajbmeb-2286	128	25	for	for	ADP
ajbmeb-2286	128	26	human	human	ADJ
ajbmeb-2286	128	27	interaction	interaction	NOUN
ajbmeb-2286	128	28	(	(	PUNCT
ajbmeb-2286	128	29	kokkinou	kokkinou	NOUN
ajbmeb-2286	128	30	&	&	CCONJ
ajbmeb-2286	128	31	cranage	cranage	NOUN
ajbmeb-2286	128	32	,	,	PUNCT
ajbmeb-2286	128	33	2013	2013	NUM
ajbmeb-2286	128	34	)	)	PUNCT
ajbmeb-2286	128	35	.	.	PUNCT
ajbmeb-2286	129	1	within	within	ADP
ajbmeb-2286	129	2	the	the	DET
ajbmeb-2286	129	3	airline	airline	NOUN
ajbmeb-2286	129	4	business	business	NOUN
ajbmeb-2286	129	5	,	,	PUNCT
ajbmeb-2286	129	6	around	around	ADV
ajbmeb-2286	129	7	87	87	NUM
ajbmeb-2286	129	8	%	%	NOUN
ajbmeb-2286	129	9	of	of	ADP
ajbmeb-2286	129	10	individuals	individual	NOUN
ajbmeb-2286	129	11	utilise	utilise	VERB
ajbmeb-2286	129	12	sst	sst	NOUN
ajbmeb-2286	129	13	for	for	ADP
ajbmeb-2286	129	14	making	make	VERB
ajbmeb-2286	129	15	bookings	booking	NOUN
ajbmeb-2286	129	16	.	.	PUNCT
ajbmeb-2286	130	1	additionally	additionally	ADV
ajbmeb-2286	130	2	,	,	PUNCT
ajbmeb-2286	130	3	more	more	ADJ
ajbmeb-2286	130	4	than	than	ADP
ajbmeb-2286	130	5	half	half	ADJ
ajbmeb-2286	130	6	,	,	PUNCT
ajbmeb-2286	130	7	namely	namely	ADV
ajbmeb-2286	130	8	54	54	NUM
ajbmeb-2286	130	9	%	%	NOUN
ajbmeb-2286	130	10	,	,	PUNCT
ajbmeb-2286	130	11	of	of	ADP
ajbmeb-2286	130	12	consumers	consumer	NOUN
ajbmeb-2286	130	13	globally	globally	ADV
ajbmeb-2286	130	14	choose	choose	VERB
ajbmeb-2286	130	15	sst	sst	NOUN
ajbmeb-2286	130	16	for	for	ADP
ajbmeb-2286	130	17	check	check	NOUN
ajbmeb-2286	130	18	-	-	PUNCT
ajbmeb-2286	130	19	in	in	ADP
ajbmeb-2286	130	20	services	service	NOUN
ajbmeb-2286	130	21	,	,	PUNCT
ajbmeb-2286	130	22	as	as	SCONJ
ajbmeb-2286	130	23	shown	show	VERB
ajbmeb-2286	130	24	via	via	ADP
ajbmeb-2286	130	25	the	the	DET
ajbmeb-2286	130	26	airline	airline	NOUN
ajbmeb-2286	130	27	it	it	PRON
ajbmeb-2286	130	28	survey	survey	VERB
ajbmeb-2286	130	29	conducted	conduct	VERB
ajbmeb-2286	130	30	in	in	ADP
ajbmeb-2286	130	31	2017	2017	NUM
ajbmeb-2286	130	32	by	by	ADP
ajbmeb-2286	130	33	www.sita.aero	www.sita.aero	PRON
ajbmeb-2286	130	34	.	.	PUNCT
ajbmeb-2286	131	1	this	this	DET
ajbmeb-2286	131	2	tendency	tendency	NOUN
ajbmeb-2286	131	3	has	have	AUX
ajbmeb-2286	131	4	shown	show	VERB
ajbmeb-2286	131	5	a	a	DET
ajbmeb-2286	131	6	significant	significant	ADJ
ajbmeb-2286	131	7	increase	increase	NOUN
ajbmeb-2286	131	8	and	and	CCONJ
ajbmeb-2286	131	9	has	have	AUX
ajbmeb-2286	131	10	garnered	garner	VERB
ajbmeb-2286	131	11	much	much	ADJ
ajbmeb-2286	131	12	scholarly	scholarly	ADJ
ajbmeb-2286	131	13	attention	attention	NOUN
ajbmeb-2286	131	14	in	in	ADP
ajbmeb-2286	131	15	the	the	DET
ajbmeb-2286	131	16	past	past	ADJ
ajbmeb-2286	131	17	decade	decade	NOUN
ajbmeb-2286	131	18	.	.	PUNCT
ajbmeb-2286	132	1	technologically	technologically	ADV
ajbmeb-2286	132	2	enabled	enable	VERB
ajbmeb-2286	132	3	platforms	platform	NOUN
ajbmeb-2286	132	4	,	,	PUNCT
ajbmeb-2286	132	5	such	such	ADJ
ajbmeb-2286	132	6	as	as	ADP
ajbmeb-2286	132	7	sst	sst	NOUN
ajbmeb-2286	132	8	,	,	PUNCT
ajbmeb-2286	132	9	offer	offer	VERB
ajbmeb-2286	132	10	easy	easy	ADJ
ajbmeb-2286	132	11	services	service	NOUN
ajbmeb-2286	132	12	to	to	ADP
ajbmeb-2286	132	13	clients	client	NOUN
ajbmeb-2286	132	14	,	,	PUNCT
ajbmeb-2286	132	15	leading	lead	VERB
ajbmeb-2286	132	16	to	to	ADP
ajbmeb-2286	132	17	improved	improve	VERB
ajbmeb-2286	132	18	productivity	productivity	NOUN
ajbmeb-2286	132	19	and	and	CCONJ
ajbmeb-2286	132	20	satisfaction	satisfaction	NOUN
ajbmeb-2286	132	21	(	(	PUNCT
ajbmeb-2286	132	22	tsou	tsou	PROPN
ajbmeb-2286	132	23	&	&	CCONJ
ajbmeb-2286	132	24	hsu	hsu	PROPN
ajbmeb-2286	132	25	,	,	PUNCT
ajbmeb-2286	132	26	2017	2017	NUM
ajbmeb-2286	132	27	)	)	PUNCT
ajbmeb-2286	132	28	.	.	PUNCT
ajbmeb-2286	133	1	according	accord	VERB
ajbmeb-2286	133	2	to	to	ADP
ajbmeb-2286	133	3	oliver	oliver	PROPN
ajbmeb-2286	133	4	(	(	PUNCT
ajbmeb-2286	133	5	1997	1997	NUM
ajbmeb-2286	133	6	)	)	PUNCT
ajbmeb-2286	133	7	,	,	PUNCT
ajbmeb-2286	133	8	customer	customer	NOUN
ajbmeb-2286	133	9	satisfaction	satisfaction	NOUN
ajbmeb-2286	133	10	is	be	AUX
ajbmeb-2286	133	11	the	the	DET
ajbmeb-2286	133	12	assessment	assessment	NOUN
ajbmeb-2286	133	13	that	that	SCONJ
ajbmeb-2286	133	14	a	a	DET
ajbmeb-2286	133	15	product	product	NOUN
ajbmeb-2286	133	16	or	or	CCONJ
ajbmeb-2286	133	17	service	service	NOUN
ajbmeb-2286	133	18	,	,	PUNCT
ajbmeb-2286	133	19	or	or	CCONJ
ajbmeb-2286	133	20	its	its	PRON
ajbmeb-2286	133	21	specific	specific	ADJ
ajbmeb-2286	133	22	features	feature	NOUN
ajbmeb-2286	133	23	,	,	PUNCT
ajbmeb-2286	133	24	has	have	AUX
ajbmeb-2286	133	25	supplied	supply	VERB
ajbmeb-2286	133	26	or	or	CCONJ
ajbmeb-2286	133	27	is	be	AUX
ajbmeb-2286	133	28	delivering	deliver	VERB
ajbmeb-2286	133	29	a	a	DET
ajbmeb-2286	133	30	satisfactory	satisfactory	ADJ
ajbmeb-2286	133	31	degree	degree	NOUN
ajbmeb-2286	133	32	of	of	ADP
ajbmeb-2286	133	33	fulfilment	fulfilment	NOUN
ajbmeb-2286	133	34	associated	associate	VERB
ajbmeb-2286	133	35	to	to	ADP
ajbmeb-2286	133	36	consumption	consumption	NOUN
ajbmeb-2286	133	37	.	.	PUNCT
ajbmeb-2286	134	1	several	several	ADJ
ajbmeb-2286	134	2	academic	academic	ADJ
ajbmeb-2286	134	3	studies	study	NOUN
ajbmeb-2286	134	4	have	have	AUX
ajbmeb-2286	134	5	established	establish	VERB
ajbmeb-2286	134	6	a	a	DET
ajbmeb-2286	134	7	connection	connection	NOUN
ajbmeb-2286	134	8	between	between	ADP
ajbmeb-2286	134	9	self	self	NOUN
ajbmeb-2286	134	10	-	-	PUNCT
ajbmeb-2286	134	11	service	service	NOUN
ajbmeb-2286	134	12	technology	technology	NOUN
ajbmeb-2286	134	13	and	and	CCONJ
ajbmeb-2286	134	14	consumer	consumer	NOUN
ajbmeb-2286	134	15	satisfaction	satisfaction	NOUN
ajbmeb-2286	134	16	in	in	ADP
ajbmeb-2286	134	17	the	the	DET
ajbmeb-2286	134	18	service	service	NOUN
ajbmeb-2286	134	19	industry	industry	NOUN
ajbmeb-2286	134	20	.	.	PUNCT
ajbmeb-2286	135	1	lu	lu	VERB
ajbmeb-2286	135	2	et	et	PROPN
ajbmeb-2286	135	3	al	al	PROPN
ajbmeb-2286	135	4	.	.	PROPN
ajbmeb-2286	135	5	(	(	PUNCT
ajbmeb-2286	135	6	2009	2009	NUM
ajbmeb-2286	135	7	)	)	PUNCT
ajbmeb-2286	135	8	found	find	VERB
ajbmeb-2286	135	9	that	that	SCONJ
ajbmeb-2286	135	10	implementing	implement	VERB
ajbmeb-2286	135	11	and	and	CCONJ
ajbmeb-2286	135	12	using	use	VERB
ajbmeb-2286	135	13	sst	sst	NOUN
ajbmeb-2286	135	14	by	by	ADP
ajbmeb-2286	135	15	service	service	NOUN
ajbmeb-2286	135	16	providers	provider	NOUN
ajbmeb-2286	135	17	can	can	AUX
ajbmeb-2286	135	18	streamline	streamline	VERB
ajbmeb-2286	135	19	service	service	NOUN
ajbmeb-2286	135	20	delivery	delivery	NOUN
ajbmeb-2286	135	21	,	,	PUNCT
ajbmeb-2286	135	22	broaden	broaden	VERB
ajbmeb-2286	135	23	service	service	NOUN
ajbmeb-2286	135	24	alternatives	alternative	NOUN
ajbmeb-2286	135	25	,	,	PUNCT
ajbmeb-2286	135	26	enhance	enhance	VERB
ajbmeb-2286	135	27	productivity	productivity	NOUN
ajbmeb-2286	135	28	and	and	CCONJ
ajbmeb-2286	135	29	efficiency	efficiency	NOUN
ajbmeb-2286	135	30	,	,	PUNCT
ajbmeb-2286	135	31	lower	low	ADJ
ajbmeb-2286	135	32	expenses	expense	NOUN
ajbmeb-2286	135	33	,	,	PUNCT
ajbmeb-2286	135	34	and	and	CCONJ
ajbmeb-2286	135	35	improve	improve	VERB
ajbmeb-2286	135	36	customer	customer	NOUN
ajbmeb-2286	135	37	satisfaction	satisfaction	NOUN
ajbmeb-2286	135	38	.	.	PUNCT
ajbmeb-2286	136	1	against	against	ADP
ajbmeb-2286	136	2	this	this	DET
ajbmeb-2286	136	3	backdrop	backdrop	NOUN
ajbmeb-2286	136	4	,	,	PUNCT
ajbmeb-2286	136	5	we	we	PRON
ajbmeb-2286	136	6	hypothesize	hypothesize	VERB
ajbmeb-2286	136	7	thus	thus	ADV
ajbmeb-2286	136	8	:	:	PUNCT
ajbmeb-2286	136	9	ho1	ho1	NOUN
ajbmeb-2286	136	10	:	:	PUNCT
ajbmeb-2286	136	11	there	there	PRON
ajbmeb-2286	136	12	is	be	VERB
ajbmeb-2286	136	13	no	no	DET
ajbmeb-2286	136	14	statistically	statistically	ADV
ajbmeb-2286	136	15	significant	significant	ADJ
ajbmeb-2286	136	16	correlation	correlation	NOUN
ajbmeb-2286	136	17	between	between	ADP
ajbmeb-2286	136	18	the	the	DET
ajbmeb-2286	136	19	use	use	NOUN
ajbmeb-2286	136	20	of	of	ADP
ajbmeb-2286	136	21	self	self	NOUN
ajbmeb-2286	136	22	-	-	PUNCT
ajbmeb-2286	136	23	service	service	NOUN
ajbmeb-2286	136	24	technology	technology	NOUN
ajbmeb-2286	136	25	and	and	CCONJ
ajbmeb-2286	136	26	the	the	DET
ajbmeb-2286	136	27	level	level	NOUN
ajbmeb-2286	136	28	of	of	ADP
ajbmeb-2286	136	29	customer	customer	NOUN
ajbmeb-2286	136	30	satisfaction	satisfaction	NOUN
ajbmeb-2286	136	31	.	.	PUNCT
ajbmeb-2286	137	1	ho2	ho2	NOUN
ajbmeb-2286	137	2	:	:	PUNCT
ajbmeb-2286	137	3	there	there	PRON
ajbmeb-2286	137	4	is	be	VERB
ajbmeb-2286	137	5	no	no	DET
ajbmeb-2286	137	6	statistically	statistically	ADV
ajbmeb-2286	137	7	significant	significant	ADJ
ajbmeb-2286	137	8	correlation	correlation	NOUN
ajbmeb-2286	137	9	between	between	ADP
ajbmeb-2286	137	10	self	self	NOUN
ajbmeb-2286	137	11	-	-	PUNCT
ajbmeb-2286	137	12	service	service	NOUN
ajbmeb-2286	137	13	technology	technology	NOUN
ajbmeb-2286	137	14	and	and	CCONJ
ajbmeb-2286	137	15	customer	customer	NOUN
ajbmeb-2286	137	16	commitment	commitment	NOUN
ajbmeb-2286	137	17	.	.	PUNCT
ajbmeb-2286	138	1	2.3.2	2.3.2	NUM
ajbmeb-2286	138	2	service	service	NOUN
ajbmeb-2286	138	3	process	process	NOUN
ajbmeb-2286	138	4	blueprinting	blueprinting	NOUN
ajbmeb-2286	138	5	and	and	CCONJ
ajbmeb-2286	138	6	customer	customer	NOUN
ajbmeb-2286	138	7	retention	retention	NOUN
ajbmeb-2286	138	8	the	the	DET
ajbmeb-2286	138	9	notion	notion	NOUN
ajbmeb-2286	138	10	of	of	ADP
ajbmeb-2286	138	11	satisfaction	satisfaction	NOUN
ajbmeb-2286	138	12	as	as	ADP
ajbmeb-2286	138	13	a	a	DET
ajbmeb-2286	138	14	factor	factor	NOUN
ajbmeb-2286	138	15	influencing	influence	VERB
ajbmeb-2286	138	16	consumers	consumer	NOUN
ajbmeb-2286	138	17	'	'	PART
ajbmeb-2286	138	18	contentment	contentment	NOUN
ajbmeb-2286	138	19	and	and	CCONJ
ajbmeb-2286	138	20	consequent	consequent	ADJ
ajbmeb-2286	138	21	support	support	NOUN
ajbmeb-2286	138	22	has	have	AUX
ajbmeb-2286	138	23	been	be	AUX
ajbmeb-2286	138	24	the	the	DET
ajbmeb-2286	138	25	subject	subject	NOUN
ajbmeb-2286	138	26	of	of	ADP
ajbmeb-2286	138	27	increasing	increase	VERB
ajbmeb-2286	138	28	scholarly	scholarly	ADJ
ajbmeb-2286	138	29	discussion	discussion	NOUN
ajbmeb-2286	138	30	in	in	ADP
ajbmeb-2286	138	31	recent	recent	ADJ
ajbmeb-2286	138	32	years	year	NOUN
ajbmeb-2286	138	33	.	.	PUNCT
ajbmeb-2286	139	1	researchers	researcher	NOUN
ajbmeb-2286	139	2	such	such	ADJ
ajbmeb-2286	139	3	as	as	ADP
ajbmeb-2286	139	4	lovelock	lovelock	PROPN
ajbmeb-2286	139	5	and	and	CCONJ
ajbmeb-2286	139	6	van	van	PROPN
ajbmeb-2286	139	7	der	der	PROPN
ajbmeb-2286	139	8	merwe	merwe	PROPN
ajbmeb-2286	139	9	(	(	PUNCT
ajbmeb-2286	139	10	1999	1999	NUM
ajbmeb-2286	139	11	)	)	PUNCT
ajbmeb-2286	139	12	,	,	PUNCT
ajbmeb-2286	139	13	noori	noori	PROPN
ajbmeb-2286	139	14	and	and	CCONJ
ajbmeb-2286	139	15	radford	radford	PROPN
ajbmeb-2286	139	16	(	(	PUNCT
ajbmeb-2286	139	17	1995	1995	NUM
ajbmeb-2286	139	18	)	)	PUNCT
ajbmeb-2286	139	19	,	,	PUNCT
ajbmeb-2286	139	20	melnyk	melnyk	NOUN
ajbmeb-2286	139	21	and	and	CCONJ
ajbmeb-2286	139	22	denzler	denzler	NOUN
ajbmeb-2286	139	23	(	(	PUNCT
ajbmeb-2286	139	24	1996	1996	NUM
ajbmeb-2286	139	25	)	)	PUNCT
ajbmeb-2286	139	26	,	,	PUNCT
ajbmeb-2286	139	27	and	and	CCONJ
ajbmeb-2286	139	28	hope	hope	NOUN
ajbmeb-2286	139	29	and	and	CCONJ
ajbmeb-2286	139	30	muhlemann	muhlemann	PROPN
ajbmeb-2286	139	31	(	(	PUNCT
ajbmeb-2286	139	32	1997	1997	NUM
ajbmeb-2286	139	33	)	)	PUNCT
ajbmeb-2286	139	34	have	have	AUX
ajbmeb-2286	139	35	utilised	utilise	VERB
ajbmeb-2286	139	36	service	service	NOUN
ajbmeb-2286	139	37	blueprinting	blueprinting	NOUN
ajbmeb-2286	139	38	as	as	ADP
ajbmeb-2286	139	39	a	a	DET
ajbmeb-2286	139	40	means	means	NOUN
ajbmeb-2286	139	41	of	of	ADP
ajbmeb-2286	139	42	innovating	innovate	VERB
ajbmeb-2286	139	43	service	service	NOUN
ajbmeb-2286	139	44	delivery	delivery	NOUN
ajbmeb-2286	139	45	.	.	PUNCT
ajbmeb-2286	140	1	this	this	DET
ajbmeb-2286	140	2	approach	approach	NOUN
ajbmeb-2286	140	3	aims	aim	VERB
ajbmeb-2286	140	4	to	to	PART
ajbmeb-2286	140	5	enhance	enhance	VERB
ajbmeb-2286	140	6	service	service	NOUN
ajbmeb-2286	140	7	simplicity	simplicity	NOUN
ajbmeb-2286	140	8	and	and	CCONJ
ajbmeb-2286	140	9	customer	customer	NOUN
ajbmeb-2286	140	10	happiness	happiness	NOUN
ajbmeb-2286	140	11	.	.	PUNCT
ajbmeb-2286	141	1	the	the	DET
ajbmeb-2286	141	2	argument	argument	NOUN
ajbmeb-2286	141	3	was	be	AUX
ajbmeb-2286	141	4	made	make	VERB
ajbmeb-2286	141	5	that	that	SCONJ
ajbmeb-2286	141	6	in	in	ADP
ajbmeb-2286	141	7	order	order	NOUN
ajbmeb-2286	141	8	to	to	PART
ajbmeb-2286	141	9	achieve	achieve	VERB
ajbmeb-2286	141	10	satisfaction	satisfaction	NOUN
ajbmeb-2286	141	11	,	,	PUNCT
ajbmeb-2286	141	12	service	service	NOUN
ajbmeb-2286	141	13	delivery	delivery	NOUN
ajbmeb-2286	141	14	must	must	AUX
ajbmeb-2286	141	15	be	be	AUX
ajbmeb-2286	141	16	simplified	simplify	VERB
ajbmeb-2286	141	17	and	and	CCONJ
ajbmeb-2286	141	18	made	make	VERB
ajbmeb-2286	141	19	user	user	NOUN
ajbmeb-2286	141	20	-	-	PUNCT
ajbmeb-2286	141	21	friendly	friendly	ADJ
ajbmeb-2286	141	22	for	for	ADP
ajbmeb-2286	141	23	clients	client	NOUN
ajbmeb-2286	141	24	.	.	PUNCT
ajbmeb-2286	142	1	kumar	kumar	PROPN
ajbmeb-2286	142	2	et	et	PROPN
ajbmeb-2286	142	3	al	al	PROPN
ajbmeb-2286	142	4	.	.	PROPN
ajbmeb-2286	143	1	(	(	PUNCT
ajbmeb-2286	143	2	2010	2010	NUM
ajbmeb-2286	143	3	)	)	PUNCT
ajbmeb-2286	143	4	state	state	NOUN
ajbmeb-2286	143	5	that	that	SCONJ
ajbmeb-2286	143	6	service	service	NOUN
ajbmeb-2286	143	7	blueprinting	blueprinting	NOUN
ajbmeb-2286	143	8	is	be	AUX
ajbmeb-2286	143	9	a	a	DET
ajbmeb-2286	143	10	method	method	NOUN
ajbmeb-2286	143	11	that	that	PRON
ajbmeb-2286	143	12	alters	alter	VERB
ajbmeb-2286	143	13	current	current	ADJ
ajbmeb-2286	143	14	service	service	NOUN
ajbmeb-2286	143	15	delivery	delivery	NOUN
ajbmeb-2286	143	16	processes	process	NOUN
ajbmeb-2286	143	17	.	.	PUNCT
ajbmeb-2286	144	1	it	it	PRON
ajbmeb-2286	144	2	enables	enable	VERB
ajbmeb-2286	144	3	managers	manager	NOUN
ajbmeb-2286	144	4	to	to	PART
ajbmeb-2286	144	5	identify	identify	VERB
ajbmeb-2286	144	6	possible	possible	ADJ
ajbmeb-2286	144	7	points	point	NOUN
ajbmeb-2286	144	8	of	of	ADP
ajbmeb-2286	144	9	failure	failure	NOUN
ajbmeb-2286	144	10	and	and	CCONJ
ajbmeb-2286	144	11	create	create	VERB
ajbmeb-2286	144	12	reliable	reliable	ADJ
ajbmeb-2286	144	13	procedures	procedure	NOUN
ajbmeb-2286	144	14	to	to	PART
ajbmeb-2286	144	15	prevent	prevent	VERB
ajbmeb-2286	144	16	them	they	PRON
ajbmeb-2286	144	17	.	.	PUNCT
ajbmeb-2286	145	1	this	this	PRON
ajbmeb-2286	145	2	ensures	ensure	VERB
ajbmeb-2286	145	3	the	the	DET
ajbmeb-2286	145	4	provision	provision	NOUN
ajbmeb-2286	145	5	of	of	ADP
ajbmeb-2286	145	6	high	high	ADJ
ajbmeb-2286	145	7	-	-	PUNCT
ajbmeb-2286	145	8	quality	quality	NOUN
ajbmeb-2286	145	9	service	service	NOUN
ajbmeb-2286	145	10	and	and	CCONJ
ajbmeb-2286	145	11	enhances	enhance	VERB
ajbmeb-2286	145	12	customer	customer	NOUN
ajbmeb-2286	145	13	satisfaction	satisfaction	NOUN
ajbmeb-2286	145	14	.	.	PUNCT
ajbmeb-2286	146	1	by	by	ADP
ajbmeb-2286	146	2	employing	employ	VERB
ajbmeb-2286	146	3	service	service	NOUN
ajbmeb-2286	146	4	blueprinting	blueprinting	NOUN
ajbmeb-2286	146	5	,	,	PUNCT
ajbmeb-2286	146	6	one	one	PRON
ajbmeb-2286	146	7	may	may	AUX
ajbmeb-2286	146	8	proactively	proactively	ADV
ajbmeb-2286	146	9	identify	identify	VERB
ajbmeb-2286	146	10	possible	possible	ADJ
ajbmeb-2286	146	11	fall	fall	NOUN
ajbmeb-2286	146	12	points	point	NOUN
ajbmeb-2286	146	13	,	,	PUNCT
ajbmeb-2286	146	14	effectively	effectively	ADV
ajbmeb-2286	146	15	addressing	address	VERB
ajbmeb-2286	146	16	both	both	CCONJ
ajbmeb-2286	146	17	the	the	DET
ajbmeb-2286	146	18	root	root	NOUN
ajbmeb-2286	146	19	cause	cause	NOUN
ajbmeb-2286	146	20	of	of	ADP
ajbmeb-2286	146	21	customer	customer	NOUN
ajbmeb-2286	146	22	unhappiness	unhappiness	NOUN
ajbmeb-2286	146	23	and	and	CCONJ
ajbmeb-2286	146	24	handling	handle	VERB
ajbmeb-2286	146	25	furious	furious	ADJ
ajbmeb-2286	146	26	customers	customer	NOUN
ajbmeb-2286	146	27	with	with	ADP
ajbmeb-2286	146	28	tact	tact	NOUN
ajbmeb-2286	146	29	(	(	PUNCT
ajbmeb-2286	146	30	lewis	lewis	PROPN
ajbmeb-2286	146	31	&	&	CCONJ
ajbmeb-2286	146	32	spyrakopoulos	spyrakopoulos	PROPN
ajbmeb-2286	146	33	,	,	PUNCT
ajbmeb-2286	146	34	2001	2001	NUM
ajbmeb-2286	146	35	)	)	PUNCT
ajbmeb-2286	146	36	.	.	PUNCT
ajbmeb-2286	147	1	this	this	DET
ajbmeb-2286	147	2	approach	approach	NOUN
ajbmeb-2286	147	3	significantly	significantly	ADV
ajbmeb-2286	147	4	enhances	enhance	VERB
ajbmeb-2286	147	5	the	the	DET
ajbmeb-2286	147	6	likelihood	likelihood	NOUN
ajbmeb-2286	147	7	of	of	ADP
ajbmeb-2286	147	8	achieving	achieve	VERB
ajbmeb-2286	147	9	customer	customer	NOUN
ajbmeb-2286	147	10	satisfaction	satisfaction	NOUN
ajbmeb-2286	147	11	.	.	PUNCT
ajbmeb-2286	148	1	in	in	ADP
ajbmeb-2286	148	2	this	this	DET
ajbmeb-2286	148	3	regard	regard	NOUN
ajbmeb-2286	148	4	,	,	PUNCT
ajbmeb-2286	148	5	we	we	PRON
ajbmeb-2286	148	6	hypothesize	hypothesize	VERB
ajbmeb-2286	148	7	thus	thus	ADV
ajbmeb-2286	148	8	;	;	PUNCT
ajbmeb-2286	148	9	american	american	ADJ
ajbmeb-2286	148	10	journal	journal	PROPN
ajbmeb-2286	148	11	of	of	ADP
ajbmeb-2286	148	12	business	business	NOUN
ajbmeb-2286	148	13	management	management	NOUN
ajbmeb-2286	148	14	,	,	PUNCT
ajbmeb-2286	148	15	economics	economic	NOUN
ajbmeb-2286	148	16	and	and	CCONJ
ajbmeb-2286	148	17	banking	banking	NOUN
ajbmeb-2286	148	18	volume	volume	NOUN
ajbmeb-2286	148	19	27	27	NUM
ajbmeb-2286	148	20	august	august	PROPN
ajbmeb-2286	148	21	2024	2024	NUM
ajbmeb-2286	148	22	p	p	NOUN
ajbmeb-2286	148	23	a	a	DET
ajbmeb-2286	148	24	g	g	NOUN
ajbmeb-2286	148	25	e	e	NOUN
ajbmeb-2286	148	26	|	|	ADV
ajbmeb-2286	148	27	7	7	NUM
ajbmeb-2286	148	28	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	148	29	ho3	ho3	NOUN
ajbmeb-2286	148	30	:	:	PUNCT
ajbmeb-2286	148	31	there	there	PRON
ajbmeb-2286	148	32	is	be	VERB
ajbmeb-2286	148	33	no	no	DET
ajbmeb-2286	148	34	statistically	statistically	ADV
ajbmeb-2286	148	35	significant	significant	ADJ
ajbmeb-2286	148	36	correlation	correlation	NOUN
ajbmeb-2286	148	37	between	between	ADP
ajbmeb-2286	148	38	service	service	NOUN
ajbmeb-2286	148	39	process	process	NOUN
ajbmeb-2286	148	40	blueprinting	blueprinting	NOUN
ajbmeb-2286	148	41	and	and	CCONJ
ajbmeb-2286	148	42	customer	customer	NOUN
ajbmeb-2286	148	43	satisfaction	satisfaction	NOUN
ajbmeb-2286	148	44	.	.	PUNCT
ajbmeb-2286	149	1	ho4	ho4	NOUN
ajbmeb-2286	149	2	:	:	PUNCT
ajbmeb-2286	149	3	there	there	PRON
ajbmeb-2286	149	4	is	be	VERB
ajbmeb-2286	149	5	no	no	DET
ajbmeb-2286	149	6	statistically	statistically	ADV
ajbmeb-2286	149	7	significant	significant	ADJ
ajbmeb-2286	149	8	correlation	correlation	NOUN
ajbmeb-2286	149	9	between	between	ADP
ajbmeb-2286	149	10	service	service	NOUN
ajbmeb-2286	149	11	process	process	NOUN
ajbmeb-2286	149	12	blueprinting	blueprinting	NOUN
ajbmeb-2286	149	13	and	and	CCONJ
ajbmeb-2286	149	14	customer	customer	NOUN
ajbmeb-2286	149	15	commitment	commitment	NOUN
ajbmeb-2286	149	16	.	.	PUNCT
ajbmeb-2286	150	1	2.4	2.4	NUM
ajbmeb-2286	150	2	theoretical	theoretical	ADJ
ajbmeb-2286	150	3	review	review	NOUN
ajbmeb-2286	150	4	technology	technology	NOUN
ajbmeb-2286	150	5	acceptance	acceptance	NOUN
ajbmeb-2286	150	6	model	model	NOUN
ajbmeb-2286	150	7	(	(	PUNCT
ajbmeb-2286	150	8	tam	tam	PROPN
ajbmeb-2286	150	9	)	)	PUNCT
ajbmeb-2286	150	10	the	the	DET
ajbmeb-2286	150	11	tam	tam	PROPN
ajbmeb-2286	150	12	,	,	PUNCT
ajbmeb-2286	150	13	devised	devise	VERB
ajbmeb-2286	150	14	by	by	ADP
ajbmeb-2286	150	15	davis	davis	PROPN
ajbmeb-2286	150	16	(	(	PUNCT
ajbmeb-2286	150	17	1986	1986	NUM
ajbmeb-2286	150	18	)	)	PUNCT
ajbmeb-2286	150	19	,	,	PUNCT
ajbmeb-2286	150	20	is	be	AUX
ajbmeb-2286	150	21	a	a	DET
ajbmeb-2286	150	22	highly	highly	ADV
ajbmeb-2286	150	23	prevalent	prevalent	ADJ
ajbmeb-2286	150	24	paradigm	paradigm	NOUN
ajbmeb-2286	150	25	employed	employ	VERB
ajbmeb-2286	150	26	to	to	PART
ajbmeb-2286	150	27	elucidate	elucidate	VERB
ajbmeb-2286	150	28	user	user	NOUN
ajbmeb-2286	150	29	acceptance	acceptance	NOUN
ajbmeb-2286	150	30	behaviour	behaviour	NOUN
ajbmeb-2286	150	31	.	.	PUNCT
ajbmeb-2286	151	1	this	this	DET
ajbmeb-2286	151	2	model	model	NOUN
ajbmeb-2286	151	3	is	be	AUX
ajbmeb-2286	151	4	based	base	VERB
ajbmeb-2286	151	5	on	on	ADP
ajbmeb-2286	151	6	social	social	ADJ
ajbmeb-2286	151	7	psychology	psychology	NOUN
ajbmeb-2286	151	8	theory	theory	NOUN
ajbmeb-2286	151	9	,	,	PUNCT
ajbmeb-2286	151	10	namely	namely	ADV
ajbmeb-2286	151	11	the	the	DET
ajbmeb-2286	151	12	theory	theory	NOUN
ajbmeb-2286	151	13	of	of	ADP
ajbmeb-2286	151	14	reasoned	reason	VERB
ajbmeb-2286	151	15	action	action	NOUN
ajbmeb-2286	151	16	(	(	PUNCT
ajbmeb-2286	151	17	tra	tra	NOUN
ajbmeb-2286	151	18	)	)	PUNCT
ajbmeb-2286	151	19	developed	develop	VERB
ajbmeb-2286	151	20	by	by	ADP
ajbmeb-2286	151	21	fishbein	fishbein	ADJ
ajbmeb-2286	151	22	and	and	CCONJ
ajbmeb-2286	151	23	azjen	azjen	NOUN
ajbmeb-2286	151	24	in	in	ADP
ajbmeb-2286	151	25	1975	1975	NUM
ajbmeb-2286	151	26	.	.	PUNCT
ajbmeb-2286	152	1	tra	tra	PROPN
ajbmeb-2286	152	2	posits	posit	NOUN
ajbmeb-2286	152	3	that	that	PRON
ajbmeb-2286	152	4	beliefs	belief	NOUN
ajbmeb-2286	152	5	have	have	VERB
ajbmeb-2286	152	6	a	a	DET
ajbmeb-2286	152	7	significant	significant	ADJ
ajbmeb-2286	152	8	impact	impact	NOUN
ajbmeb-2286	152	9	on	on	ADP
ajbmeb-2286	152	10	attitudes	attitude	NOUN
ajbmeb-2286	152	11	,	,	PUNCT
ajbmeb-2286	152	12	which	which	PRON
ajbmeb-2286	152	13	in	in	ADP
ajbmeb-2286	152	14	turn	turn	NOUN
ajbmeb-2286	152	15	shape	shape	NOUN
ajbmeb-2286	152	16	intentions	intention	NOUN
ajbmeb-2286	152	17	and	and	CCONJ
ajbmeb-2286	152	18	ultimately	ultimately	ADV
ajbmeb-2286	152	19	drive	drive	VERB
ajbmeb-2286	152	20	behaviour	behaviour	NOUN
ajbmeb-2286	152	21	.	.	PUNCT
ajbmeb-2286	153	1	davis	davis	PROPN
ajbmeb-2286	153	2	(	(	PUNCT
ajbmeb-2286	153	3	1986	1986	NUM
ajbmeb-2286	153	4	,	,	PUNCT
ajbmeb-2286	153	5	1989	1989	NUM
ajbmeb-2286	153	6	)	)	PUNCT
ajbmeb-2286	153	7	proposed	propose	VERB
ajbmeb-2286	153	8	the	the	DET
ajbmeb-2286	153	9	notions	notion	NOUN
ajbmeb-2286	153	10	of	of	ADP
ajbmeb-2286	153	11	perceived	perceive	VERB
ajbmeb-2286	153	12	utility	utility	NOUN
ajbmeb-2286	153	13	(	(	PUNCT
ajbmeb-2286	153	14	pu	pu	PROPN
ajbmeb-2286	153	15	)	)	PUNCT
ajbmeb-2286	153	16	,	,	PUNCT
ajbmeb-2286	153	17	perceived	perceive	VERB
ajbmeb-2286	153	18	ease	ease	NOUN
ajbmeb-2286	153	19	of	of	ADP
ajbmeb-2286	153	20	use	use	NOUN
ajbmeb-2286	153	21	(	(	PUNCT
ajbmeb-2286	153	22	peou	peou	ADV
ajbmeb-2286	153	23	)	)	PUNCT
ajbmeb-2286	153	24	,	,	PUNCT
ajbmeb-2286	153	25	attitude	attitude	NOUN
ajbmeb-2286	153	26	,	,	PUNCT
ajbmeb-2286	153	27	and	and	CCONJ
ajbmeb-2286	153	28	behavioural	behavioural	ADJ
ajbmeb-2286	153	29	intention	intention	NOUN
ajbmeb-2286	153	30	to	to	PART
ajbmeb-2286	153	31	use	use	VERB
ajbmeb-2286	153	32	as	as	ADP
ajbmeb-2286	153	33	the	the	DET
ajbmeb-2286	153	34	components	component	NOUN
ajbmeb-2286	153	35	of	of	ADP
ajbmeb-2286	153	36	the	the	DET
ajbmeb-2286	153	37	tam	tam	PROPN
ajbmeb-2286	153	38	.	.	PUNCT
ajbmeb-2286	154	1	pu	pu	PROPN
ajbmeb-2286	154	2	and	and	CCONJ
ajbmeb-2286	154	3	peou	peou	PROPN
ajbmeb-2286	154	4	are	be	AUX
ajbmeb-2286	154	5	constructs	construct	NOUN
ajbmeb-2286	154	6	that	that	PRON
ajbmeb-2286	154	7	shape	shape	VERB
ajbmeb-2286	154	8	the	the	DET
ajbmeb-2286	154	9	views	view	NOUN
ajbmeb-2286	154	10	of	of	ADP
ajbmeb-2286	154	11	end	end	NOUN
ajbmeb-2286	154	12	-	-	PUNCT
ajbmeb-2286	154	13	users	user	NOUN
ajbmeb-2286	154	14	regarding	regard	VERB
ajbmeb-2286	154	15	technology	technology	NOUN
ajbmeb-2286	154	16	.	.	PUNCT
ajbmeb-2286	155	1	these	these	DET
ajbmeb-2286	155	2	beliefs	belief	NOUN
ajbmeb-2286	155	3	,	,	PUNCT
ajbmeb-2286	155	4	in	in	ADP
ajbmeb-2286	155	5	turn	turn	NOUN
ajbmeb-2286	155	6	,	,	PUNCT
ajbmeb-2286	155	7	determine	determine	VERB
ajbmeb-2286	155	8	their	their	PRON
ajbmeb-2286	155	9	attitude	attitude	NOUN
ajbmeb-2286	155	10	towards	towards	ADP
ajbmeb-2286	155	11	the	the	DET
ajbmeb-2286	155	12	technology	technology	NOUN
ajbmeb-2286	155	13	,	,	PUNCT
ajbmeb-2286	155	14	which	which	PRON
ajbmeb-2286	155	15	ultimately	ultimately	ADV
ajbmeb-2286	155	16	influences	influence	VERB
ajbmeb-2286	155	17	their	their	PRON
ajbmeb-2286	155	18	adoption	adoption	NOUN
ajbmeb-2286	155	19	of	of	ADP
ajbmeb-2286	155	20	it	it	PRON
ajbmeb-2286	155	21	.	.	PUNCT
ajbmeb-2286	156	1	the	the	DET
ajbmeb-2286	156	2	acceptance	acceptance	NOUN
ajbmeb-2286	156	3	or	or	CCONJ
ajbmeb-2286	156	4	rejection	rejection	NOUN
ajbmeb-2286	156	5	of	of	ADP
ajbmeb-2286	156	6	an	an	DET
ajbmeb-2286	156	7	invention	invention	NOUN
ajbmeb-2286	156	8	is	be	AUX
ajbmeb-2286	156	9	primarily	primarily	ADV
ajbmeb-2286	156	10	determined	determine	VERB
ajbmeb-2286	156	11	by	by	ADP
ajbmeb-2286	156	12	the	the	DET
ajbmeb-2286	156	13	value	value	NOUN
ajbmeb-2286	156	14	it	it	PRON
ajbmeb-2286	156	15	is	be	AUX
ajbmeb-2286	156	16	expected	expect	VERB
ajbmeb-2286	156	17	to	to	PART
ajbmeb-2286	156	18	provide	provide	VERB
ajbmeb-2286	156	19	to	to	ADP
ajbmeb-2286	156	20	customers	customer	NOUN
ajbmeb-2286	156	21	,	,	PUNCT
ajbmeb-2286	156	22	including	include	VERB
ajbmeb-2286	156	23	factors	factor	NOUN
ajbmeb-2286	156	24	such	such	ADJ
ajbmeb-2286	156	25	as	as	ADP
ajbmeb-2286	156	26	pu	pu	PROPN
ajbmeb-2286	156	27	,	,	PUNCT
ajbmeb-2286	156	28	peou	peou	ADV
ajbmeb-2286	156	29	,	,	PUNCT
ajbmeb-2286	156	30	attitude	attitude	NOUN
ajbmeb-2286	156	31	,	,	PUNCT
ajbmeb-2286	156	32	and	and	CCONJ
ajbmeb-2286	156	33	behavioural	behavioural	ADJ
ajbmeb-2286	156	34	intention	intention	NOUN
ajbmeb-2286	156	35	.	.	PUNCT
ajbmeb-2286	157	1	therefore	therefore	ADV
ajbmeb-2286	157	2	,	,	PUNCT
ajbmeb-2286	157	3	in	in	ADP
ajbmeb-2286	157	4	order	order	NOUN
ajbmeb-2286	157	5	to	to	PART
ajbmeb-2286	157	6	assess	assess	VERB
ajbmeb-2286	157	7	the	the	DET
ajbmeb-2286	157	8	adoption	adoption	NOUN
ajbmeb-2286	157	9	of	of	ADP
ajbmeb-2286	157	10	a	a	DET
ajbmeb-2286	157	11	technology	technology	NOUN
ajbmeb-2286	157	12	in	in	ADP
ajbmeb-2286	157	13	the	the	DET
ajbmeb-2286	157	14	aviation	aviation	NOUN
ajbmeb-2286	157	15	industry	industry	NOUN
ajbmeb-2286	157	16	,	,	PUNCT
ajbmeb-2286	157	17	it	it	PRON
ajbmeb-2286	157	18	is	be	AUX
ajbmeb-2286	157	19	crucial	crucial	ADJ
ajbmeb-2286	157	20	to	to	PART
ajbmeb-2286	157	21	give	give	VERB
ajbmeb-2286	157	22	significant	significant	ADJ
ajbmeb-2286	157	23	consideration	consideration	NOUN
ajbmeb-2286	157	24	to	to	ADP
ajbmeb-2286	157	25	factors	factor	NOUN
ajbmeb-2286	157	26	such	such	ADJ
ajbmeb-2286	157	27	as	as	ADP
ajbmeb-2286	157	28	perceived	perceive	VERB
ajbmeb-2286	157	29	utility	utility	NOUN
ajbmeb-2286	157	30	,	,	PUNCT
ajbmeb-2286	157	31	perceived	perceive	VERB
ajbmeb-2286	157	32	simplicity	simplicity	NOUN
ajbmeb-2286	157	33	of	of	ADP
ajbmeb-2286	157	34	use	use	NOUN
ajbmeb-2286	157	35	,	,	PUNCT
ajbmeb-2286	157	36	attitude	attitude	NOUN
ajbmeb-2286	157	37	,	,	PUNCT
ajbmeb-2286	157	38	and	and	CCONJ
ajbmeb-2286	157	39	behavioural	behavioural	ADJ
ajbmeb-2286	157	40	intention	intention	NOUN
ajbmeb-2286	157	41	.	.	PUNCT
ajbmeb-2286	158	1	table	table	NOUN
ajbmeb-2286	158	2	2.1	2.1	NUM
ajbmeb-2286	158	3	:	:	PUNCT
ajbmeb-2286	158	4	summary	summary	NOUN
ajbmeb-2286	158	5	of	of	ADP
ajbmeb-2286	158	6	literature	literature	NOUN
ajbmeb-2286	158	7	gap	gap	NOUN
ajbmeb-2286	158	8	on	on	ADP
ajbmeb-2286	158	9	service	service	NOUN
ajbmeb-2286	158	10	delivery	delivery	NOUN
ajbmeb-2286	158	11	innovation	innovation	NOUN
ajbmeb-2286	158	12	and	and	CCONJ
ajbmeb-2286	158	13	customer	customer	NOUN
ajbmeb-2286	158	14	retention	retention	NOUN
ajbmeb-2286	158	15	s	s	PROPN
ajbmeb-2286	158	16	/	/	SYM
ajbmeb-2286	158	17	n	n	PRON
ajbmeb-2286	158	18	author(s	author(s	NOUN
ajbmeb-2286	158	19	)	)	PUNCT
ajbmeb-2286	158	20	/	/	SYM
ajbmeb-2286	158	21	year	year	NOUN
ajbmeb-2286	158	22	of	of	ADP
ajbmeb-2286	158	23	research	research	NOUN
ajbmeb-2286	158	24	title	title	NOUN
ajbmeb-2286	158	25	of	of	ADP
ajbmeb-2286	158	26	work	work	NOUN
ajbmeb-2286	158	27	literature	literature	NOUN
ajbmeb-2286	158	28	gap	gap	NOUN
ajbmeb-2286	158	29	:	:	PUNCT
ajbmeb-2286	158	30	population	population	NOUN
ajbmeb-2286	158	31	size	size	NOUN
ajbmeb-2286	158	32	1	1	NUM
ajbmeb-2286	158	33	.	.	PUNCT
ajbmeb-2286	158	34	mcdermott	mcdermott	PROPN
ajbmeb-2286	158	35	,	,	PUNCT
ajbmeb-2286	158	36	&	&	CCONJ
ajbmeb-2286	158	37	prajogo	prajogo	PROPN
ajbmeb-2286	158	38	,	,	PUNCT
ajbmeb-2286	158	39	(	(	PUNCT
ajbmeb-2286	158	40	2012	2012	NUM
ajbmeb-2286	158	41	)	)	PUNCT
ajbmeb-2286	158	42	service	service	NOUN
ajbmeb-2286	158	43	innovation	innovation	NOUN
ajbmeb-2286	158	44	and	and	CCONJ
ajbmeb-2286	158	45	performance	performance	NOUN
ajbmeb-2286	158	46	in	in	ADP
ajbmeb-2286	158	47	smes	sme	NOUN
ajbmeb-2286	158	48	.	.	PUNCT
ajbmeb-2286	159	1	180	180	NUM
ajbmeb-2286	159	2	sme	sme	NOUN
ajbmeb-2286	159	3	managers	manager	NOUN
ajbmeb-2286	159	4	in	in	ADP
ajbmeb-2286	159	5	australia	australia	PROPN
ajbmeb-2286	159	6	2	2	NUM
ajbmeb-2286	159	7	.	.	PUNCT
ajbmeb-2286	159	8	taghizadeh	taghizadeh	NOUN
ajbmeb-2286	159	9	,	,	PUNCT
ajbmeb-2286	159	10	rahman	rahman	PROPN
ajbmeb-2286	159	11	,	,	PUNCT
ajbmeb-2286	159	12	hossain	hossain	PROPN
ajbmeb-2286	159	13	,	,	PUNCT
ajbmeb-2286	159	14	&	&	CCONJ
ajbmeb-2286	159	15	haque	haque	PROPN
ajbmeb-2286	159	16	,	,	PUNCT
ajbmeb-2286	159	17	(	(	PUNCT
ajbmeb-2286	159	18	2020	2020	NUM
ajbmeb-2286	159	19	)	)	PUNCT
ajbmeb-2286	159	20	characteristics	characteristic	NOUN
ajbmeb-2286	159	21	of	of	ADP
ajbmeb-2286	159	22	organizational	organizational	ADJ
ajbmeb-2286	159	23	culture	culture	NOUN
ajbmeb-2286	159	24	in	in	ADP
ajbmeb-2286	159	25	stimulating	stimulate	VERB
ajbmeb-2286	159	26	service	service	NOUN
ajbmeb-2286	159	27	innovation	innovation	NOUN
ajbmeb-2286	159	28	and	and	CCONJ
ajbmeb-2286	159	29	performance	performance	NOUN
ajbmeb-2286	159	30	.	.	PUNCT
ajbmeb-2286	160	1	171	171	NUM
ajbmeb-2286	160	2	bank	bank	NOUN
ajbmeb-2286	160	3	managers	manager	NOUN
ajbmeb-2286	160	4	in	in	ADP
ajbmeb-2286	160	5	bangladesh	bangladesh	PROPN
ajbmeb-2286	160	6	3	3	NUM
ajbmeb-2286	160	7	.	.	PUNCT
ajbmeb-2286	160	8	le	le	X
ajbmeb-2286	160	9	,	,	PUNCT
ajbmeb-2286	160	10	(	(	PUNCT
ajbmeb-2286	160	11	2020	2020	NUM
ajbmeb-2286	160	12	)	)	PUNCT
ajbmeb-2286	160	13	.	.	PUNCT
ajbmeb-2286	161	1	how	how	SCONJ
ajbmeb-2286	161	2	transformational	transformational	ADJ
ajbmeb-2286	161	3	leadership	leadership	NOUN
ajbmeb-2286	161	4	facilitates	facilitate	VERB
ajbmeb-2286	161	5	radical	radical	ADJ
ajbmeb-2286	161	6	and	and	CCONJ
ajbmeb-2286	161	7	incremental	incremental	ADJ
ajbmeb-2286	161	8	innovation	innovation	NOUN
ajbmeb-2286	161	9	:	:	PUNCT
ajbmeb-2286	161	10	the	the	DET
ajbmeb-2286	161	11	mediating	mediate	VERB
ajbmeb-2286	161	12	role	role	NOUN
ajbmeb-2286	161	13	of	of	ADP
ajbmeb-2286	161	14	individual	individual	ADJ
ajbmeb-2286	161	15	psychological	psychological	ADJ
ajbmeb-2286	161	16	capital	capital	NOUN
ajbmeb-2286	161	17	.	.	PUNCT
ajbmeb-2286	162	1	379	379	NUM
ajbmeb-2286	162	2	participants	participant	NOUN
ajbmeb-2286	162	3	in	in	ADP
ajbmeb-2286	162	4	89	89	NUM
ajbmeb-2286	162	5	manufacturing	manufacturing	NOUN
ajbmeb-2286	162	6	and	and	CCONJ
ajbmeb-2286	162	7	service	service	NOUN
ajbmeb-2286	162	8	firms	firm	NOUN
ajbmeb-2286	162	9	in	in	ADP
ajbmeb-2286	162	10	vietnam	vietnam	PROPN
ajbmeb-2286	162	11	.	.	PUNCT
ajbmeb-2286	163	1	4	4	X
ajbmeb-2286	163	2	.	.	X
ajbmeb-2286	163	3	le	le	PROPN
ajbmeb-2286	163	4	,	,	PUNCT
ajbmeb-2286	163	5	lei	lei	PROPN
ajbmeb-2286	163	6	,	,	PUNCT
ajbmeb-2286	163	7	le	le	X
ajbmeb-2286	163	8	,	,	PUNCT
ajbmeb-2286	163	9	gong	gong	NOUN
ajbmeb-2286	163	10	,	,	PUNCT
ajbmeb-2286	163	11	&	&	CCONJ
ajbmeb-2286	163	12	ha	ha	INTJ
ajbmeb-2286	163	13	,	,	PUNCT
ajbmeb-2286	163	14	(	(	PUNCT
ajbmeb-2286	163	15	2020	2020	NUM
ajbmeb-2286	163	16	)	)	PUNCT
ajbmeb-2286	163	17	.	.	PUNCT
ajbmeb-2286	164	1	creating	create	VERB
ajbmeb-2286	164	2	a	a	DET
ajbmeb-2286	164	3	culture	culture	NOUN
ajbmeb-2286	164	4	of	of	ADP
ajbmeb-2286	164	5	collaboration	collaboration	NOUN
ajbmeb-2286	164	6	to	to	PART
ajbmeb-2286	164	7	foster	foster	VERB
ajbmeb-2286	164	8	both	both	CCONJ
ajbmeb-2286	164	9	radical	radical	ADJ
ajbmeb-2286	164	10	and	and	CCONJ
ajbmeb-2286	164	11	gradual	gradual	ADJ
ajbmeb-2286	164	12	innovation	innovation	NOUN
ajbmeb-2286	164	13	,	,	PUNCT
ajbmeb-2286	164	14	with	with	ADP
ajbmeb-2286	164	15	a	a	DET
ajbmeb-2286	164	16	focus	focus	NOUN
ajbmeb-2286	164	17	on	on	ADP
ajbmeb-2286	164	18	the	the	DET
ajbmeb-2286	164	19	influence	influence	NOUN
ajbmeb-2286	164	20	of	of	ADP
ajbmeb-2286	164	21	sharing	share	VERB
ajbmeb-2286	164	22	tacit	tacit	NOUN
ajbmeb-2286	164	23	and	and	CCONJ
ajbmeb-2286	164	24	explicit	explicit	ADJ
ajbmeb-2286	164	25	knowledge	knowledge	NOUN
ajbmeb-2286	164	26	.	.	PUNCT
ajbmeb-2286	165	1	371	371	NUM
ajbmeb-2286	165	2	participants	participant	NOUN
ajbmeb-2286	165	3	in	in	ADP
ajbmeb-2286	165	4	68	68	NUM
ajbmeb-2286	165	5	chinese	chinese	ADJ
ajbmeb-2286	165	6	firms	firm	NOUN
ajbmeb-2286	165	7	.	.	PUNCT
ajbmeb-2286	166	1	5	5	X
ajbmeb-2286	166	2	.	.	X
ajbmeb-2286	166	3	lei	lei	PROPN
ajbmeb-2286	166	4	,	,	PUNCT
ajbmeb-2286	166	5	ha	ha	INTJ
ajbmeb-2286	166	6	,	,	PUNCT
ajbmeb-2286	166	7	&	&	CCONJ
ajbmeb-2286	166	8	le	le	X
ajbmeb-2286	166	9	,	,	PUNCT
ajbmeb-2286	166	10	(	(	PUNCT
ajbmeb-2286	166	11	2020	2020	NUM
ajbmeb-2286	166	12	)	)	PUNCT
ajbmeb-2286	166	13	.	.	PUNCT
ajbmeb-2286	167	1	the	the	DET
ajbmeb-2286	167	2	study	study	NOUN
ajbmeb-2286	167	3	examines	examine	VERB
ajbmeb-2286	167	4	the	the	DET
ajbmeb-2286	167	5	relationship	relationship	NOUN
ajbmeb-2286	167	6	between	between	ADP
ajbmeb-2286	167	7	ethical	ethical	ADJ
ajbmeb-2286	167	8	leadership	leadership	NOUN
ajbmeb-2286	167	9	and	and	CCONJ
ajbmeb-2286	167	10	both	both	CCONJ
ajbmeb-2286	167	11	radical	radical	ADJ
ajbmeb-2286	167	12	and	and	CCONJ
ajbmeb-2286	167	13	incremental	incremental	ADJ
ajbmeb-2286	167	14	innovation	innovation	NOUN
ajbmeb-2286	167	15	,	,	PUNCT
ajbmeb-2286	167	16	with	with	ADP
ajbmeb-2286	167	17	a	a	DET
ajbmeb-2286	167	18	focus	focus	NOUN
ajbmeb-2286	167	19	on	on	ADP
ajbmeb-2286	167	20	the	the	DET
ajbmeb-2286	167	21	mediating	mediate	VERB
ajbmeb-2286	167	22	function	function	NOUN
ajbmeb-2286	167	23	of	of	ADP
ajbmeb-2286	167	24	tacit	tacit	ADJ
ajbmeb-2286	167	25	and	and	CCONJ
ajbmeb-2286	167	26	explicit	explicit	ADJ
ajbmeb-2286	167	27	knowledge	knowledge	NOUN
ajbmeb-2286	167	28	exchange	exchange	NOUN
ajbmeb-2286	167	29	.	.	PUNCT
ajbmeb-2286	168	1	365	365	NUM
ajbmeb-2286	168	2	participants	participant	NOUN
ajbmeb-2286	168	3	from	from	ADP
ajbmeb-2286	168	4	115	115	NUM
ajbmeb-2286	168	5	vietnamese	vietnamese	ADJ
ajbmeb-2286	168	6	firms	firm	NOUN
ajbmeb-2286	168	7	.	.	PUNCT
ajbmeb-2286	169	1	3.0	3.0	NUM
ajbmeb-2286	169	2	methodology	methodology	NOUN
ajbmeb-2286	169	3	research	research	NOUN
ajbmeb-2286	169	4	design	design	NOUN
ajbmeb-2286	169	5	:	:	PUNCT
ajbmeb-2286	169	6	this	this	DET
ajbmeb-2286	169	7	study	study	NOUN
ajbmeb-2286	169	8	utilises	utilise	VERB
ajbmeb-2286	169	9	a	a	DET
ajbmeb-2286	169	10	quasi	quasi	ADJ
ajbmeb-2286	169	11	-	-	ADJ
ajbmeb-2286	169	12	experimental	experimental	ADJ
ajbmeb-2286	169	13	research	research	NOUN
ajbmeb-2286	169	14	methodology	methodology	NOUN
ajbmeb-2286	169	15	.	.	PUNCT
ajbmeb-2286	170	1	this	this	DET
ajbmeb-2286	170	2	strategy	strategy	NOUN
ajbmeb-2286	170	3	restricts	restrict	VERB
ajbmeb-2286	170	4	the	the	DET
ajbmeb-2286	170	5	researcher	researcher	NOUN
ajbmeb-2286	170	6	's	's	PART
ajbmeb-2286	170	7	ability	ability	NOUN
ajbmeb-2286	170	8	to	to	PART
ajbmeb-2286	170	9	exercise	exercise	VERB
ajbmeb-2286	170	10	full	full	ADJ
ajbmeb-2286	170	11	control	control	NOUN
ajbmeb-2286	170	12	on	on	ADP
ajbmeb-2286	170	13	the	the	DET
ajbmeb-2286	170	14	study	study	NOUN
ajbmeb-2286	170	15	elements	element	NOUN
ajbmeb-2286	170	16	,	,	PUNCT
ajbmeb-2286	170	17	in	in	ADP
ajbmeb-2286	170	18	contrast	contrast	NOUN
ajbmeb-2286	170	19	to	to	ADP
ajbmeb-2286	170	20	the	the	DET
ajbmeb-2286	170	21	american	american	ADJ
ajbmeb-2286	170	22	journal	journal	PROPN
ajbmeb-2286	170	23	of	of	ADP
ajbmeb-2286	170	24	business	business	NOUN
ajbmeb-2286	170	25	management	management	NOUN
ajbmeb-2286	170	26	,	,	PUNCT
ajbmeb-2286	170	27	economics	economic	NOUN
ajbmeb-2286	170	28	and	and	CCONJ
ajbmeb-2286	170	29	banking	banking	NOUN
ajbmeb-2286	170	30	volume	volume	NOUN
ajbmeb-2286	170	31	27	27	NUM
ajbmeb-2286	170	32	august	august	PROPN
ajbmeb-2286	170	33	2024	2024	NUM
ajbmeb-2286	170	34	p	p	NOUN
ajbmeb-2286	170	35	a	a	DET
ajbmeb-2286	170	36	g	g	NOUN
ajbmeb-2286	170	37	e	e	NOUN
ajbmeb-2286	170	38	|	|	ADV
ajbmeb-2286	170	39	8	8	NUM
ajbmeb-2286	170	40	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	170	41	experimental	experimental	ADJ
ajbmeb-2286	170	42	research	research	NOUN
ajbmeb-2286	170	43	approach	approach	NOUN
ajbmeb-2286	170	44	which	which	PRON
ajbmeb-2286	170	45	allows	allow	VERB
ajbmeb-2286	170	46	for	for	ADP
ajbmeb-2286	170	47	easy	easy	ADJ
ajbmeb-2286	170	48	manipulation	manipulation	NOUN
ajbmeb-2286	170	49	.	.	PUNCT
ajbmeb-2286	171	1	therefore	therefore	ADV
ajbmeb-2286	171	2	,	,	PUNCT
ajbmeb-2286	171	3	data	datum	NOUN
ajbmeb-2286	171	4	in	in	ADP
ajbmeb-2286	171	5	this	this	DET
ajbmeb-2286	171	6	study	study	NOUN
ajbmeb-2286	171	7	will	will	AUX
ajbmeb-2286	171	8	be	be	AUX
ajbmeb-2286	171	9	collected	collect	VERB
ajbmeb-2286	171	10	within	within	ADP
ajbmeb-2286	171	11	the	the	DET
ajbmeb-2286	171	12	context	context	NOUN
ajbmeb-2286	171	13	of	of	ADP
ajbmeb-2286	171	14	service	service	NOUN
ajbmeb-2286	171	15	delivery	delivery	NOUN
ajbmeb-2286	171	16	innovation	innovation	NOUN
ajbmeb-2286	171	17	and	and	CCONJ
ajbmeb-2286	171	18	retention	retention	NOUN
ajbmeb-2286	171	19	.	.	PUNCT
ajbmeb-2286	172	1	population	population	NOUN
ajbmeb-2286	172	2	for	for	ADP
ajbmeb-2286	172	3	the	the	DET
ajbmeb-2286	172	4	study	study	NOUN
ajbmeb-2286	172	5	:	:	PUNCT
ajbmeb-2286	172	6	the	the	DET
ajbmeb-2286	172	7	population	population	NOUN
ajbmeb-2286	172	8	of	of	ADP
ajbmeb-2286	172	9	this	this	DET
ajbmeb-2286	172	10	study	study	NOUN
ajbmeb-2286	172	11	was	be	AUX
ajbmeb-2286	172	12	all	all	DET
ajbmeb-2286	172	13	the	the	DET
ajbmeb-2286	172	14	domestic	domestic	ADJ
ajbmeb-2286	172	15	and	and	CCONJ
ajbmeb-2286	172	16	international	international	ADJ
ajbmeb-2286	172	17	airlines	airline	NOUN
ajbmeb-2286	172	18	in	in	ADP
ajbmeb-2286	172	19	nigeria	nigeria	PROPN
ajbmeb-2286	172	20	.	.	PUNCT
ajbmeb-2286	173	1	according	accord	VERB
ajbmeb-2286	173	2	to	to	ADP
ajbmeb-2286	173	3	nigeria	nigeria	PROPN
ajbmeb-2286	173	4	civil	civil	ADJ
ajbmeb-2286	173	5	aviation	aviation	NOUN
ajbmeb-2286	173	6	authority	authority	NOUN
ajbmeb-2286	173	7	,	,	PUNCT
ajbmeb-2286	173	8	24	24	NUM
ajbmeb-2286	173	9	airlines	airline	NOUN
ajbmeb-2286	173	10	are	be	AUX
ajbmeb-2286	173	11	operating	operate	VERB
ajbmeb-2286	173	12	in	in	ADP
ajbmeb-2286	173	13	rivers	river	NOUN
ajbmeb-2286	173	14	state	state	PROPN
ajbmeb-2286	173	15	.	.	PUNCT
ajbmeb-2286	174	1	table	table	NOUN
ajbmeb-2286	174	2	1	1	NUM
ajbmeb-2286	174	3	:	:	PUNCT
ajbmeb-2286	174	4	list	list	NOUN
ajbmeb-2286	174	5	of	of	ADP
ajbmeb-2286	174	6	aviation	aviation	NOUN
ajbmeb-2286	174	7	firms	firm	NOUN
ajbmeb-2286	174	8	in	in	ADP
ajbmeb-2286	174	9	rivers	river	NOUN
ajbmeb-2286	174	10	state	state	PROPN
ajbmeb-2286	174	11	international	international	PROPN
ajbmeb-2286	174	12	airlines	airline	NOUN
ajbmeb-2286	174	13	s	s	PART
ajbmeb-2286	174	14	/	/	SYM
ajbmeb-2286	174	15	n	n	PROPN
ajbmeb-2286	174	16	airlines	airline	NOUN
ajbmeb-2286	174	17	address	address	VERB
ajbmeb-2286	174	18	1	1	NUM
ajbmeb-2286	174	19	air	air	NOUN
ajbmeb-2286	174	20	france	france	PROPN
ajbmeb-2286	174	21	329	329	NUM
ajbmeb-2286	174	22	olu	olu	PROPN
ajbmeb-2286	174	23	obansajo	obansajo	PROPN
ajbmeb-2286	174	24	rd	rd	PROPN
ajbmeb-2286	174	25	,	,	PUNCT
ajbmeb-2286	174	26	port	port	NOUN
ajbmeb-2286	174	27	harcourt	harcourt	PROPN
ajbmeb-2286	174	28	2	2	NUM
ajbmeb-2286	174	29	lufthansa	lufthansa	NOUN
ajbmeb-2286	174	30	hotel	hotel	NOUN
ajbmeb-2286	174	31	presidential	presidential	ADJ
ajbmeb-2286	174	32	3	3	NUM
ajbmeb-2286	174	33	qatar	qatar	PROPN
ajbmeb-2286	174	34	air	air	PROPN
ajbmeb-2286	174	35	cultural	cultural	PROPN
ajbmeb-2286	174	36	center	center	PROPN
ajbmeb-2286	174	37	port	port	NOUN
ajbmeb-2286	174	38	harcourt	harcourt	PROPN
ajbmeb-2286	174	39	4	4	NUM
ajbmeb-2286	174	40	ethiopian	ethiopian	ADJ
ajbmeb-2286	174	41	air	air	NOUN
ajbmeb-2286	174	42	block	block	NOUN
ajbmeb-2286	174	43	3	3	NUM
ajbmeb-2286	174	44	,	,	PUNCT
ajbmeb-2286	174	45	elekahia	elekahia	VERB
ajbmeb-2286	174	46	housing	housing	NOUN
ajbmeb-2286	174	47	estate	estate	NOUN
ajbmeb-2286	174	48	5	5	NUM
ajbmeb-2286	174	49	british	british	PROPN
ajbmeb-2286	174	50	airways	airways	PROPN
ajbmeb-2286	174	51	waterlines	waterlines	PROPN
ajbmeb-2286	174	52	building	building	PROPN
ajbmeb-2286	174	53	169	169	NUM
ajbmeb-2286	174	54	,	,	PUNCT
ajbmeb-2286	174	55	aba	aba	PROPN
ajbmeb-2286	174	56	express	express	VERB
ajbmeb-2286	174	57	way	way	NOUN
ajbmeb-2286	174	58	6	6	NUM
ajbmeb-2286	174	59	coronos	coronos	NOUN
ajbmeb-2286	174	60	airline	airline	NOUN
ajbmeb-2286	174	61	port	port	NOUN
ajbmeb-2286	174	62	harcourt	harcourt	PROPN
ajbmeb-2286	174	63	7	7	NUM
ajbmeb-2286	174	64	turkish	turkish	ADJ
ajbmeb-2286	174	65	airline	airline	NOUN
ajbmeb-2286	174	66	port	port	NOUN
ajbmeb-2286	174	67	harcourt	harcourt	PROPN
ajbmeb-2286	174	68	international	international	PROPN
ajbmeb-2286	174	69	airport	airport	PROPN
ajbmeb-2286	174	70	,	,	PUNCT
ajbmeb-2286	174	71	omagwa	omagwa	ADJ
ajbmeb-2286	174	72	8	8	NUM
ajbmeb-2286	174	73	av	av	PROPN
ajbmeb-2286	174	74	cargo	cargo	NOUN
ajbmeb-2286	174	75	aviation	aviation	NOUN
ajbmeb-2286	174	76	omagwua	omagwua	VERB
ajbmeb-2286	174	77	9	9	NUM
ajbmeb-2286	174	78	cargolux	cargolux	NOUN
ajbmeb-2286	174	79	airlines	airline	NOUN
ajbmeb-2286	174	80	omagwua	omagwua	VERB
ajbmeb-2286	174	81	10	10	NUM
ajbmeb-2286	174	82	nordic	nordic	ADJ
ajbmeb-2286	174	83	global	global	ADJ
ajbmeb-2286	174	84	airlines	airline	NOUN
ajbmeb-2286	174	85	omagwua	omagwua	VERB
ajbmeb-2286	174	86	domestic	domestic	ADJ
ajbmeb-2286	174	87	airlines	airline	NOUN
ajbmeb-2286	174	88	11	11	NUM
ajbmeb-2286	174	89	air	air	NOUN
ajbmeb-2286	174	90	peace	peace	NOUN
ajbmeb-2286	174	91	55b	55b	NUM
ajbmeb-2286	174	92	old	old	ADJ
ajbmeb-2286	174	93	aba	aba	PROPN
ajbmeb-2286	174	94	road	road	NOUN
ajbmeb-2286	174	95	,	,	PUNCT
ajbmeb-2286	174	96	rumuobiakani	rumuobiakani	VERB
ajbmeb-2286	174	97	12	12	NUM
ajbmeb-2286	174	98	dana	dana	PROPN
ajbmeb-2286	174	99	air	air	PROPN
ajbmeb-2286	174	100	port	port	PROPN
ajbmeb-2286	174	101	harcourt	harcourt	PROPN
ajbmeb-2286	174	102	international	international	PROPN
ajbmeb-2286	174	103	airport	airport	PROPN
ajbmeb-2286	174	104	,	,	PUNCT
ajbmeb-2286	174	105	omagwa	omagwa	ADV
ajbmeb-2286	174	106	13	13	NUM
ajbmeb-2286	174	107	arik	arik	PROPN
ajbmeb-2286	174	108	air	air	PROPN
ajbmeb-2286	174	109	eastern	eastern	PROPN
ajbmeb-2286	174	110	garden	garden	PROPN
ajbmeb-2286	174	111	house	house	PROPN
ajbmeb-2286	174	112	47	47	NUM
ajbmeb-2286	174	113	aba	aba	PROPN
ajbmeb-2286	174	114	road	road	NOUN
ajbmeb-2286	174	115	,	,	PUNCT
ajbmeb-2286	174	116	new	new	PROPN
ajbmeb-2286	174	117	gra	gra	PROPN
ajbmeb-2286	174	118	14	14	NUM
ajbmeb-2286	174	119	aero	aero	PROPN
ajbmeb-2286	174	120	contractors	contractor	NOUN
ajbmeb-2286	174	121	air	air	PROPN
ajbmeb-2286	174	122	force	force	PROPN
ajbmeb-2286	174	123	base	base	NOUN
ajbmeb-2286	174	124	,	,	PUNCT
ajbmeb-2286	174	125	port	port	NOUN
ajbmeb-2286	174	126	harcourt	harcourt	PROPN
ajbmeb-2286	174	127	15	15	NUM
ajbmeb-2286	174	128	max	max	PROPN
ajbmeb-2286	174	129	air	air	PROPN
ajbmeb-2286	174	130	port	port	PROPN
ajbmeb-2286	174	131	harcourt	harcourt	PROPN
ajbmeb-2286	174	132	international	international	PROPN
ajbmeb-2286	174	133	airport	airport	PROPN
ajbmeb-2286	174	134	,	,	PUNCT
ajbmeb-2286	174	135	omagwa	omagwa	ADJ
ajbmeb-2286	174	136	16	16	NUM
ajbmeb-2286	174	137	ibom	ibom	ADJ
ajbmeb-2286	174	138	air	air	NOUN
ajbmeb-2286	174	139	port	port	NOUN
ajbmeb-2286	174	140	harcourt	harcourt	PROPN
ajbmeb-2286	174	141	international	international	PROPN
ajbmeb-2286	174	142	airport	airport	PROPN
ajbmeb-2286	174	143	,	,	PUNCT
ajbmeb-2286	174	144	omagwa	omagwa	ADJ
ajbmeb-2286	174	145	17	17	NUM
ajbmeb-2286	174	146	first	first	ADJ
ajbmeb-2286	174	147	nations	nation	NOUN
ajbmeb-2286	174	148	airlines	airline	NOUN
ajbmeb-2286	174	149	eastern	eastern	ADJ
ajbmeb-2286	174	150	garden	garden	PROPN
ajbmeb-2286	174	151	house	house	PROPN
ajbmeb-2286	174	152	,	,	PUNCT
ajbmeb-2286	174	153	10	10	NUM
ajbmeb-2286	174	154	ogbunabali	ogbunabali	ADJ
ajbmeb-2286	174	155	18	18	NUM
ajbmeb-2286	174	156	green	green	ADJ
ajbmeb-2286	174	157	nation	nation	NOUN
ajbmeb-2286	174	158	airlines	airlines	PROPN
ajbmeb-2286	174	159	port	port	PROPN
ajbmeb-2286	174	160	harcourt	harcourt	PROPN
ajbmeb-2286	174	161	international	international	PROPN
ajbmeb-2286	174	162	airport	airport	PROPN
ajbmeb-2286	174	163	,	,	PUNCT
ajbmeb-2286	174	164	omagwa	omagwa	ADV
ajbmeb-2286	174	165	19	19	NUM
ajbmeb-2286	174	166	donier	doni	ADJ
ajbmeb-2286	174	167	aviation	aviation	NOUN
ajbmeb-2286	174	168	air	air	PROPN
ajbmeb-2286	174	169	force	force	PROPN
ajbmeb-2286	174	170	base	base	NOUN
ajbmeb-2286	174	171	,	,	PUNCT
ajbmeb-2286	174	172	port	port	NOUN
ajbmeb-2286	174	173	harcourt	harcourt	PROPN
ajbmeb-2286	174	174	20	20	NUM
ajbmeb-2286	174	175	med	me	VERB
ajbmeb-2286	174	176	-	-	PUNCT
ajbmeb-2286	174	177	view	view	NOUN
ajbmeb-2286	174	178	airlines	airline	NOUN
ajbmeb-2286	174	179	port	port	PROPN
ajbmeb-2286	174	180	harcourt	harcourt	PROPN
ajbmeb-2286	174	181	international	international	PROPN
ajbmeb-2286	174	182	airport	airport	PROPN
ajbmeb-2286	174	183	,	,	PUNCT
ajbmeb-2286	174	184	omagwa	omagwa	ADJ
ajbmeb-2286	174	185	21	21	NUM
ajbmeb-2286	174	186	azman	azman	PROPN
ajbmeb-2286	174	187	airlines	airlines	PROPN
ajbmeb-2286	174	188	port	port	PROPN
ajbmeb-2286	174	189	harcourt	harcourt	PROPN
ajbmeb-2286	174	190	international	international	PROPN
ajbmeb-2286	174	191	airport	airport	PROPN
ajbmeb-2286	174	192	,	,	PUNCT
ajbmeb-2286	174	193	omagwa	omagwa	ADJ
ajbmeb-2286	174	194	22	22	NUM
ajbmeb-2286	174	195	allied	ally	VERB
ajbmeb-2286	174	196	air	air	NOUN
ajbmeb-2286	174	197	port	port	PROPN
ajbmeb-2286	174	198	harcourt	harcourt	PROPN
ajbmeb-2286	174	199	international	international	PROPN
ajbmeb-2286	174	200	airport	airport	PROPN
ajbmeb-2286	174	201	,	,	PUNCT
ajbmeb-2286	174	202	omagwa	omagwa	ADV
ajbmeb-2286	174	203	23	23	NUM
ajbmeb-2286	174	204	discovery	discovery	NOUN
ajbmeb-2286	174	205	air	air	NOUN
ajbmeb-2286	174	206	omagwua	omagwua	VERB
ajbmeb-2286	174	207	24	24	NUM
ajbmeb-2286	174	208	next	next	ADJ
ajbmeb-2286	174	209	oil	oil	NOUN
ajbmeb-2286	174	210	aviation	aviation	NOUN
ajbmeb-2286	174	211	air	air	PROPN
ajbmeb-2286	174	212	force	force	PROPN
ajbmeb-2286	174	213	base	base	NOUN
ajbmeb-2286	174	214	,	,	PUNCT
ajbmeb-2286	174	215	port	port	NOUN
ajbmeb-2286	174	216	harcourt	harcourt	PROPN
ajbmeb-2286	174	217	source	source	NOUN
ajbmeb-2286	174	218	:	:	PUNCT
ajbmeb-2286	174	219	businesslist.com.ng	businesslist.com.ng	NOUN
ajbmeb-2286	174	220	sample	sample	NOUN
ajbmeb-2286	174	221	and	and	CCONJ
ajbmeb-2286	174	222	sampling	sample	VERB
ajbmeb-2286	174	223	techniques	technique	NOUN
ajbmeb-2286	174	224	:	:	PUNCT
ajbmeb-2286	174	225	data	datum	NOUN
ajbmeb-2286	174	226	was	be	AUX
ajbmeb-2286	174	227	collected	collect	VERB
ajbmeb-2286	174	228	from	from	ADP
ajbmeb-2286	174	229	the	the	DET
ajbmeb-2286	174	230	management	management	NOUN
ajbmeb-2286	174	231	staff	staff	NOUN
ajbmeb-2286	174	232	of	of	ADP
ajbmeb-2286	174	233	aviation	aviation	NOUN
ajbmeb-2286	174	234	organisations	organisation	NOUN
ajbmeb-2286	174	235	,	,	PUNCT
ajbmeb-2286	174	236	including	include	VERB
ajbmeb-2286	174	237	air	air	NOUN
ajbmeb-2286	174	238	traffic	traffic	NOUN
ajbmeb-2286	174	239	controllers	controller	NOUN
ajbmeb-2286	174	240	,	,	PUNCT
ajbmeb-2286	174	241	airport	airport	NOUN
ajbmeb-2286	174	242	security	security	NOUN
ajbmeb-2286	174	243	managers	manager	NOUN
ajbmeb-2286	174	244	,	,	PUNCT
ajbmeb-2286	174	245	airport	airport	NOUN
ajbmeb-2286	174	246	operations	operation	NOUN
ajbmeb-2286	174	247	managers	manager	NOUN
ajbmeb-2286	174	248	,	,	PUNCT
ajbmeb-2286	174	249	air	air	NOUN
ajbmeb-2286	174	250	cargo	cargo	NOUN
ajbmeb-2286	174	251	managers	manager	NOUN
ajbmeb-2286	174	252	,	,	PUNCT
ajbmeb-2286	174	253	and	and	CCONJ
ajbmeb-2286	174	254	customer	customer	NOUN
ajbmeb-2286	174	255	service	service	NOUN
ajbmeb-2286	174	256	professionals	professional	NOUN
ajbmeb-2286	174	257	,	,	PUNCT
ajbmeb-2286	174	258	who	who	PRON
ajbmeb-2286	174	259	have	have	VERB
ajbmeb-2286	174	260	a	a	DET
ajbmeb-2286	174	261	minimum	minimum	NOUN
ajbmeb-2286	174	262	of	of	ADP
ajbmeb-2286	174	263	five	five	NUM
ajbmeb-2286	174	264	years	year	NOUN
ajbmeb-2286	174	265	of	of	ADP
ajbmeb-2286	174	266	work	work	NOUN
ajbmeb-2286	174	267	experience	experience	NOUN
ajbmeb-2286	174	268	.	.	PUNCT
ajbmeb-2286	175	1	structured	structured	ADJ
ajbmeb-2286	175	2	questionnaires	questionnaire	NOUN
ajbmeb-2286	175	3	were	be	AUX
ajbmeb-2286	175	4	utilised	utilise	VERB
ajbmeb-2286	175	5	for	for	ADP
ajbmeb-2286	175	6	this	this	DET
ajbmeb-2286	175	7	purpose	purpose	NOUN
ajbmeb-2286	175	8	.	.	PUNCT
ajbmeb-2286	176	1	a	a	DET
ajbmeb-2286	176	2	total	total	NOUN
ajbmeb-2286	176	3	of	of	ADP
ajbmeb-2286	176	4	120	120	NUM
ajbmeb-2286	176	5	questionnaires	questionnaire	NOUN
ajbmeb-2286	176	6	were	be	AUX
ajbmeb-2286	176	7	distributed	distribute	VERB
ajbmeb-2286	176	8	to	to	ADP
ajbmeb-2286	176	9	24	24	NUM
ajbmeb-2286	176	10	airlines	airline	NOUN
ajbmeb-2286	176	11	in	in	ADP
ajbmeb-2286	176	12	rivers	river	NOUN
ajbmeb-2286	176	13	state	state	PROPN
ajbmeb-2286	176	14	,	,	PUNCT
ajbmeb-2286	176	15	with	with	ADP
ajbmeb-2286	176	16	each	each	DET
ajbmeb-2286	176	17	airline	airline	NOUN
ajbmeb-2286	176	18	receiving	receive	VERB
ajbmeb-2286	176	19	5	5	NUM
ajbmeb-2286	176	20	copies	copy	NOUN
ajbmeb-2286	176	21	.	.	PUNCT
ajbmeb-2286	177	1	a	a	DET
ajbmeb-2286	177	2	total	total	NOUN
ajbmeb-2286	177	3	of	of	ADP
ajbmeb-2286	177	4	120	120	NUM
ajbmeb-2286	177	5	questionnaires	questionnaire	NOUN
ajbmeb-2286	177	6	were	be	AUX
ajbmeb-2286	177	7	distributed	distribute	VERB
ajbmeb-2286	177	8	to	to	ADP
ajbmeb-2286	177	9	each	each	PRON
ajbmeb-2286	177	10	of	of	ADP
ajbmeb-2286	177	11	the	the	DET
ajbmeb-2286	177	12	24	24	NUM
ajbmeb-2286	177	13	airlines	airline	NOUN
ajbmeb-2286	177	14	operating	operate	VERB
ajbmeb-2286	177	15	in	in	ADP
ajbmeb-2286	177	16	rivers	river	NOUN
ajbmeb-2286	177	17	state	state	NOUN
ajbmeb-2286	177	18	.	.	PUNCT
ajbmeb-2286	178	1	methods	method	NOUN
ajbmeb-2286	178	2	of	of	ADP
ajbmeb-2286	178	3	data	datum	NOUN
ajbmeb-2286	178	4	analysis	analysis	NOUN
ajbmeb-2286	178	5	:	:	PUNCT
ajbmeb-2286	178	6	in	in	ADP
ajbmeb-2286	178	7	this	this	DET
ajbmeb-2286	178	8	study	study	NOUN
ajbmeb-2286	178	9	,	,	PUNCT
ajbmeb-2286	178	10	the	the	DET
ajbmeb-2286	178	11	pearson	pearson	PROPN
ajbmeb-2286	178	12	product	product	NOUN
ajbmeb-2286	178	13	moment	moment	NOUN
ajbmeb-2286	178	14	correlation	correlation	NOUN
ajbmeb-2286	178	15	coefficient	coefficient	NOUN
ajbmeb-2286	178	16	was	be	AUX
ajbmeb-2286	178	17	employed	employ	VERB
ajbmeb-2286	178	18	to	to	PART
ajbmeb-2286	178	19	test	test	VERB
ajbmeb-2286	178	20	the	the	DET
ajbmeb-2286	178	21	hypotheses	hypothesis	NOUN
ajbmeb-2286	178	22	.	.	PUNCT
ajbmeb-2286	179	1	american	american	ADJ
ajbmeb-2286	179	2	journal	journal	PROPN
ajbmeb-2286	179	3	of	of	ADP
ajbmeb-2286	179	4	business	business	NOUN
ajbmeb-2286	179	5	management	management	NOUN
ajbmeb-2286	179	6	,	,	PUNCT
ajbmeb-2286	179	7	economics	economic	NOUN
ajbmeb-2286	179	8	and	and	CCONJ
ajbmeb-2286	179	9	banking	banking	NOUN
ajbmeb-2286	179	10	volume	volume	NOUN
ajbmeb-2286	179	11	27	27	NUM
ajbmeb-2286	179	12	august	august	PROPN
ajbmeb-2286	179	13	2024	2024	NUM
ajbmeb-2286	179	14	p	p	NOUN
ajbmeb-2286	179	15	a	a	PRON
ajbmeb-2286	179	16	g	g	NOUN
ajbmeb-2286	179	17	e	e	NOUN
ajbmeb-2286	179	18	|	|	ADV
ajbmeb-2286	179	19	9	9	NUM
ajbmeb-2286	179	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	179	21	table	table	NOUN
ajbmeb-2286	179	22	2	2	NUM
ajbmeb-2286	179	23	:	:	PUNCT
ajbmeb-2286	179	24	properties	property	NOUN
ajbmeb-2286	179	25	of	of	ADP
ajbmeb-2286	179	26	service	service	NOUN
ajbmeb-2286	179	27	delivery	delivery	NOUN
ajbmeb-2286	179	28	process	process	NOUN
ajbmeb-2286	179	29	instruments	instrument	NOUN
ajbmeb-2286	179	30	indicators	indicator	NOUN
ajbmeb-2286	179	31	λ	λ	X
ajbmeb-2286	179	32	λ2	λ2	PROPN
ajbmeb-2286	179	33	ave	ave	PROPN
ajbmeb-2286	179	34	cr	cr	PROPN
ajbmeb-2286	179	35	α	α	DET
ajbmeb-2286	179	36	self	self	NOUN
ajbmeb-2286	179	37	-	-	PUNCT
ajbmeb-2286	179	38	service	service	NOUN
ajbmeb-2286	179	39	technology	technology	NOUN
ajbmeb-2286	179	40	0.80	0.80	NUM
ajbmeb-2286	179	41	0.95	0.95	NUM
ajbmeb-2286	179	42	0.822	0.822	NUM
ajbmeb-2286	179	43	sst1	sst1	NOUN
ajbmeb-2286	179	44	0.845	0.845	NUM
ajbmeb-2286	179	45	0.714	0.714	NUM
ajbmeb-2286	179	46	sst2	sst2	NOUN
ajbmeb-2286	179	47	0.921	0.921	NUM
ajbmeb-2286	179	48	0.848	0.848	NUM
ajbmeb-2286	179	49	sst3	sst3	VERB
ajbmeb-2286	179	50	0.897	0.897	NUM
ajbmeb-2286	179	51	0.805	0.805	NUM
ajbmeb-2286	179	52	sst4	sst4	VERB
ajbmeb-2286	179	53	0.900	0.900	NUM
ajbmeb-2286	179	54	0.810	0.810	NUM
ajbmeb-2286	179	55	sst4	sst4	NOUN
ajbmeb-2286	179	56	0.911	0.911	NUM
ajbmeb-2286	179	57	0.830	0.830	NUM
ajbmeb-2286	179	58	sst5	sst5	NOUN
ajbmeb-2286	179	59	0.888	0.888	NUM
ajbmeb-2286	179	60	0.789	0.789	NUM
ajbmeb-2286	179	61	service	service	NOUN
ajbmeb-2286	179	62	process	process	NOUN
ajbmeb-2286	179	63	blueprinting	blueprint	VERB
ajbmeb-2286	179	64	0.80	0.80	NUM
ajbmeb-2286	179	65	0.94	0.94	NUM
ajbmeb-2286	179	66	0.763	0.763	NUM
ajbmeb-2286	179	67	spb1	spb1	NOUN
ajbmeb-2286	179	68	0.899	0.899	NUM
ajbmeb-2286	179	69	0.808	0.808	NUM
ajbmeb-2286	179	70	spb2	spb2	NOUN
ajbmeb-2286	179	71	0.847	0.847	NUM
ajbmeb-2286	179	72	0.717	0.717	NUM
ajbmeb-2286	179	73	spb3	spb3	NOUN
ajbmeb-2286	179	74	0.898	0.898	NUM
ajbmeb-2286	179	75	0.806	0.806	NUM
ajbmeb-2286	179	76	spb4	spb4	PROPN
ajbmeb-2286	179	77	0.901	0.901	NUM
ajbmeb-2286	179	78	0.812	0.812	NUM
ajbmeb-2286	179	79	spb5	spb5	NOUN
ajbmeb-2286	179	80	0.931	0.931	NUM
ajbmeb-2286	179	81	0.867	0.867	NUM
ajbmeb-2286	179	82	customer	customer	NOUN
ajbmeb-2286	179	83	satisfaction	satisfaction	NOUN
ajbmeb-2286	179	84	0.82	0.82	NUM
ajbmeb-2286	179	85	0.96	0.96	NUM
ajbmeb-2286	179	86	0.848	0.848	NUM
ajbmeb-2286	179	87	cs1	cs1	NOUN
ajbmeb-2286	179	88	0.894	0.894	NUM
ajbmeb-2286	179	89	0.799	0.799	NUM
ajbmeb-2286	179	90	cs2	cs2	NOUN
ajbmeb-2286	179	91	0.911	0.911	NUM
ajbmeb-2286	179	92	0.830	0.830	NUM
ajbmeb-2286	179	93	cs3	cs3	PROPN
ajbmeb-2286	179	94	0.944	0.944	NUM
ajbmeb-2286	179	95	0.891	0.891	NUM
ajbmeb-2286	179	96	cs4	cs4	NOUN
ajbmeb-2286	179	97	0.912	0.912	NUM
ajbmeb-2286	179	98	0.832	0.832	NUM
ajbmeb-2286	179	99	cs5	cs5	NOUN
ajbmeb-2286	179	100	0.891	0.891	NUM
ajbmeb-2286	179	101	0.794	0.794	NUM
ajbmeb-2286	179	102	cs6	cs6	PROPN
ajbmeb-2286	179	103	0.893	0.893	NUM
ajbmeb-2286	179	104	0.797	0.797	NUM
ajbmeb-2286	179	105	customer	customer	NOUN
ajbmeb-2286	179	106	commitment	commitment	NOUN
ajbmeb-2286	179	107	0.80	0.80	NUM
ajbmeb-2286	179	108	0.95	0.95	NUM
ajbmeb-2286	179	109	0.800	0.800	NUM
ajbmeb-2286	179	110	cc1	cc1	NOUN
ajbmeb-2286	179	111	0.901	0.901	NUM
ajbmeb-2286	179	112	0.812	0.812	NUM
ajbmeb-2286	179	113	cc2	cc2	NOUN
ajbmeb-2286	179	114	0.921	0.921	NUM
ajbmeb-2286	179	115	0.848	0.848	NUM
ajbmeb-2286	179	116	cc3	cc3	PROPN
ajbmeb-2286	179	117	0.859	0.859	NUM
ajbmeb-2286	179	118	0.738	0.738	NUM
ajbmeb-2286	179	119	cc4	cc4	NOUN
ajbmeb-2286	179	120	0.866	0.866	NUM
ajbmeb-2286	179	121	0.750	0.750	NUM
ajbmeb-2286	179	122	cc5	cc5	NOUN
ajbmeb-2286	179	123	0.855	0.855	NUM
ajbmeb-2286	179	124	0.731	0.731	NUM
ajbmeb-2286	179	125	hint	hint	NOUN
ajbmeb-2286	179	126	:	:	PUNCT
ajbmeb-2286	179	127	standardized	standardized	ADJ
ajbmeb-2286	179	128	loading	loading	NOUN
ajbmeb-2286	179	129	(	(	PUNCT
ajbmeb-2286	179	130	λ	λ	NOUN
ajbmeb-2286	179	131	)	)	PUNCT
ajbmeb-2286	179	132	;	;	PUNCT
ajbmeb-2286	179	133	average	average	ADJ
ajbmeb-2286	179	134	variance	variance	NOUN
ajbmeb-2286	179	135	extracted	extract	VERB
ajbmeb-2286	179	136	(	(	PUNCT
ajbmeb-2286	179	137	ʃλ2÷5	ʃλ2÷5	PUNCT
ajbmeb-2286	179	138	)	)	PUNCT
ajbmeb-2286	179	139	;	;	PUNCT
ajbmeb-2286	179	140	composite	composite	ADJ
ajbmeb-2286	179	141	reliability	reliability	NOUN
ajbmeb-2286	179	142	(	(	PUNCT
ajbmeb-2286	179	143	cr	cr	NOUN
ajbmeb-2286	179	144	)	)	PUNCT
ajbmeb-2286	179	145	(	(	PUNCT
ajbmeb-2286	179	146	(	(	PUNCT
ajbmeb-2286	179	147	ʃλ)2÷((ʃλ)2+ʃ(1	ʃλ)2÷((ʃλ)2+ʃ(1	ADJ
ajbmeb-2286	179	148	-	-	PUNCT
ajbmeb-2286	179	149	λ2	λ2	NOUN
ajbmeb-2286	179	150	)	)	PUNCT
ajbmeb-2286	179	151	)	)	PUNCT
ajbmeb-2286	179	152	;	;	PUNCT
ajbmeb-2286	179	153	cronbach	cronbach	VERB
ajbmeb-2286	179	154	alpha	alpha	NOUN
ajbmeb-2286	179	155	(	(	PUNCT
ajbmeb-2286	179	156	α	α	X
ajbmeb-2286	179	157	)	)	PUNCT
ajbmeb-2286	179	158	the	the	DET
ajbmeb-2286	179	159	studies	study	NOUN
ajbmeb-2286	179	160	conducted	conduct	VERB
ajbmeb-2286	179	161	showed	show	VERB
ajbmeb-2286	179	162	that	that	SCONJ
ajbmeb-2286	179	163	the	the	DET
ajbmeb-2286	179	164	ave	ave	NOUN
ajbmeb-2286	179	165	and	and	CCONJ
ajbmeb-2286	179	166	composite	composite	ADJ
ajbmeb-2286	179	167	reliability	reliability	NOUN
ajbmeb-2286	179	168	,	,	PUNCT
ajbmeb-2286	179	169	as	as	ADV
ajbmeb-2286	179	170	well	well	ADV
ajbmeb-2286	179	171	as	as	ADP
ajbmeb-2286	179	172	the	the	DET
ajbmeb-2286	179	173	spss	spss	ADJ
ajbmeb-2286	179	174	output	output	NOUN
ajbmeb-2286	179	175	of	of	ADP
ajbmeb-2286	179	176	cronbach	cronbach	PROPN
ajbmeb-2286	179	177	's	's	PART
ajbmeb-2286	179	178	alphas	alpha	NOUN
ajbmeb-2286	179	179	for	for	ADP
ajbmeb-2286	179	180	the	the	DET
ajbmeb-2286	179	181	twenty	twenty	NUM
ajbmeb-2286	179	182	-	-	PUNCT
ajbmeb-2286	179	183	one	one	NUM
ajbmeb-2286	179	184	(	(	PUNCT
ajbmeb-2286	179	185	21	21	NUM
ajbmeb-2286	179	186	)	)	PUNCT
ajbmeb-2286	179	187	statement	statement	NOUN
ajbmeb-2286	179	188	items	item	NOUN
ajbmeb-2286	179	189	,	,	PUNCT
ajbmeb-2286	179	190	indicated	indicate	VERB
ajbmeb-2286	179	191	a	a	DET
ajbmeb-2286	179	192	high	high	ADJ
ajbmeb-2286	179	193	degree	degree	NOUN
ajbmeb-2286	179	194	of	of	ADP
ajbmeb-2286	179	195	reliability	reliability	NOUN
ajbmeb-2286	179	196	in	in	ADP
ajbmeb-2286	179	197	the	the	DET
ajbmeb-2286	179	198	service	service	NOUN
ajbmeb-2286	179	199	delivery	delivery	NOUN
ajbmeb-2286	179	200	process	process	NOUN
ajbmeb-2286	179	201	dimensions	dimension	NOUN
ajbmeb-2286	179	202	.	.	PUNCT
ajbmeb-2286	180	1	all	all	DET
ajbmeb-2286	180	2	goods	good	NOUN
ajbmeb-2286	180	3	had	have	VERB
ajbmeb-2286	180	4	loadings	loading	NOUN
ajbmeb-2286	180	5	exceeding	exceed	VERB
ajbmeb-2286	180	6	0.70	0.70	NUM
ajbmeb-2286	180	7	.	.	PUNCT
ajbmeb-2286	181	1	furthermore	furthermore	ADV
ajbmeb-2286	181	2	,	,	PUNCT
ajbmeb-2286	181	3	none	none	NOUN
ajbmeb-2286	181	4	of	of	ADP
ajbmeb-2286	181	5	the	the	DET
ajbmeb-2286	181	6	items	item	NOUN
ajbmeb-2286	181	7	had	have	VERB
ajbmeb-2286	181	8	significant	significant	ADJ
ajbmeb-2286	181	9	cross	cross	ADJ
ajbmeb-2286	181	10	-	-	NOUN
ajbmeb-2286	181	11	loading	loading	NOUN
ajbmeb-2286	181	12	on	on	ADP
ajbmeb-2286	181	13	aspects	aspect	NOUN
ajbmeb-2286	181	14	that	that	PRON
ajbmeb-2286	181	15	were	be	AUX
ajbmeb-2286	181	16	not	not	PART
ajbmeb-2286	181	17	meant	mean	VERB
ajbmeb-2286	181	18	to	to	PART
ajbmeb-2286	181	19	be	be	AUX
ajbmeb-2286	181	20	examined	examine	VERB
ajbmeb-2286	181	21	.	.	PUNCT
ajbmeb-2286	182	1	the	the	DET
ajbmeb-2286	182	2	ave	ave	NOUN
ajbmeb-2286	182	3	exceeded	exceed	VERB
ajbmeb-2286	182	4	the	the	DET
ajbmeb-2286	182	5	threshold	threshold	NOUN
ajbmeb-2286	182	6	of	of	ADP
ajbmeb-2286	182	7	0.50	0.50	NUM
ajbmeb-2286	182	8	,	,	PUNCT
ajbmeb-2286	182	9	so	so	ADV
ajbmeb-2286	182	10	confirming	confirm	VERB
ajbmeb-2286	182	11	discriminant	discriminant	ADJ
ajbmeb-2286	182	12	validity	validity	NOUN
ajbmeb-2286	182	13	.	.	PUNCT
ajbmeb-2286	183	1	table	table	NOUN
ajbmeb-2286	183	2	3	3	NUM
ajbmeb-2286	183	3	:	:	PUNCT
ajbmeb-2286	183	4	discriminant	discriminant	ADJ
ajbmeb-2286	183	5	validity	validity	NOUN
ajbmeb-2286	183	6	construct	construct	VERB
ajbmeb-2286	183	7	sst	sst	PROPN
ajbmeb-2286	183	8	spb	spb	PROPN
ajbmeb-2286	183	9	cs	cs	PROPN
ajbmeb-2286	183	10	cc	cc	PROPN
ajbmeb-2286	183	11	sst	sst	PROPN
ajbmeb-2286	183	12	0.95	0.95	NUM
ajbmeb-2286	183	13	0.353	0.353	NUM
ajbmeb-2286	183	14	0.399	0.399	NUM
ajbmeb-2286	183	15	0.333	0.333	NUM
ajbmeb-2286	183	16	spb	spb	NOUN
ajbmeb-2286	183	17	0.353	0.353	NUM
ajbmeb-2286	183	18	0.94	0.94	NUM
ajbmeb-2286	183	19	0.351	0.351	NUM
ajbmeb-2286	183	20	0.389	0.389	NUM
ajbmeb-2286	183	21	cs	cs	PROPN
ajbmeb-2286	183	22	0.399	0.399	NUM
ajbmeb-2286	183	23	0.351	0.351	NUM
ajbmeb-2286	183	24	0.92	0.92	NUM
ajbmeb-2286	183	25	0.317	0.317	NUM
ajbmeb-2286	183	26	cc	cc	ADP
ajbmeb-2286	183	27	0.333	0.333	NUM
ajbmeb-2286	183	28	0.389	0.389	NUM
ajbmeb-2286	183	29	0.317	0.317	NUM
ajbmeb-2286	183	30	0.95	0.95	NUM
ajbmeb-2286	183	31	table	table	NOUN
ajbmeb-2286	183	32	3	3	NUM
ajbmeb-2286	183	33	shows	show	VERB
ajbmeb-2286	183	34	that	that	SCONJ
ajbmeb-2286	183	35	the	the	DET
ajbmeb-2286	183	36	average	average	ADJ
ajbmeb-2286	183	37	variance	variance	NOUN
ajbmeb-2286	183	38	retrieved	retrieve	VERB
ajbmeb-2286	183	39	exceeds	exceed	VERB
ajbmeb-2286	183	40	the	the	DET
ajbmeb-2286	183	41	criterion	criterion	NOUN
ajbmeb-2286	183	42	of	of	ADP
ajbmeb-2286	183	43	0.5	0.5	NUM
ajbmeb-2286	183	44	in	in	ADP
ajbmeb-2286	183	45	all	all	DET
ajbmeb-2286	183	46	instances	instance	NOUN
ajbmeb-2286	183	47	.	.	PUNCT
ajbmeb-2286	184	1	specifically	specifically	ADV
ajbmeb-2286	184	2	,	,	PUNCT
ajbmeb-2286	184	3	the	the	DET
ajbmeb-2286	184	4	values	value	NOUN
ajbmeb-2286	184	5	are	be	AUX
ajbmeb-2286	184	6	0.80	0.80	NUM
ajbmeb-2286	184	7	for	for	ADP
ajbmeb-2286	184	8	self	self	NOUN
ajbmeb-2286	184	9	-	-	PUNCT
ajbmeb-2286	184	10	service	service	NOUN
ajbmeb-2286	184	11	technology	technology	NOUN
ajbmeb-2286	184	12	,	,	PUNCT
ajbmeb-2286	184	13	0.80	0.80	NUM
ajbmeb-2286	184	14	for	for	ADP
ajbmeb-2286	184	15	service	service	NOUN
ajbmeb-2286	184	16	process	process	NOUN
ajbmeb-2286	184	17	blueprinting	blueprinting	NOUN
ajbmeb-2286	184	18	,	,	PUNCT
ajbmeb-2286	184	19	0.82	0.82	NUM
ajbmeb-2286	184	20	for	for	ADP
ajbmeb-2286	184	21	customer	customer	NOUN
ajbmeb-2286	184	22	happiness	happiness	NOUN
ajbmeb-2286	184	23	,	,	PUNCT
ajbmeb-2286	184	24	and	and	CCONJ
ajbmeb-2286	184	25	0.78	0.78	NUM
ajbmeb-2286	184	26	for	for	ADP
ajbmeb-2286	184	27	customer	customer	NOUN
ajbmeb-2286	184	28	commitment	commitment	NOUN
ajbmeb-2286	184	29	.	.	PUNCT
ajbmeb-2286	185	1	the	the	DET
ajbmeb-2286	185	2	composite	composite	ADJ
ajbmeb-2286	185	3	dependability	dependability	NOUN
ajbmeb-2286	185	4	coefficient	coefficient	PROPN
ajbmeb-2286	185	5	american	american	PROPN
ajbmeb-2286	185	6	journal	journal	PROPN
ajbmeb-2286	185	7	of	of	ADP
ajbmeb-2286	185	8	business	business	NOUN
ajbmeb-2286	185	9	management	management	NOUN
ajbmeb-2286	185	10	,	,	PUNCT
ajbmeb-2286	185	11	economics	economic	NOUN
ajbmeb-2286	185	12	and	and	CCONJ
ajbmeb-2286	185	13	banking	banking	NOUN
ajbmeb-2286	185	14	volume	volume	NOUN
ajbmeb-2286	185	15	27	27	NUM
ajbmeb-2286	185	16	august	august	PROPN
ajbmeb-2286	185	17	2024	2024	NUM
ajbmeb-2286	185	18	p	p	NOUN
ajbmeb-2286	185	19	a	a	DET
ajbmeb-2286	185	20	g	g	NOUN
ajbmeb-2286	185	21	e	e	NOUN
ajbmeb-2286	185	22	|	|	ADV
ajbmeb-2286	185	23	10	10	NUM
ajbmeb-2286	185	24	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	185	25	for	for	ADP
ajbmeb-2286	185	26	self	self	NOUN
ajbmeb-2286	185	27	-	-	PUNCT
ajbmeb-2286	185	28	service	service	NOUN
ajbmeb-2286	185	29	technology	technology	NOUN
ajbmeb-2286	185	30	,	,	PUNCT
ajbmeb-2286	185	31	service	service	NOUN
ajbmeb-2286	185	32	process	process	NOUN
ajbmeb-2286	185	33	blueprinting	blueprinting	NOUN
ajbmeb-2286	185	34	,	,	PUNCT
ajbmeb-2286	185	35	customer	customer	NOUN
ajbmeb-2286	185	36	satisfaction	satisfaction	NOUN
ajbmeb-2286	185	37	,	,	PUNCT
ajbmeb-2286	185	38	and	and	CCONJ
ajbmeb-2286	185	39	customer	customer	NOUN
ajbmeb-2286	185	40	commitment	commitment	NOUN
ajbmeb-2286	185	41	is	be	AUX
ajbmeb-2286	185	42	0.95	0.95	NUM
ajbmeb-2286	185	43	,	,	PUNCT
ajbmeb-2286	185	44	0.94	0.94	NUM
ajbmeb-2286	185	45	,	,	PUNCT
ajbmeb-2286	185	46	0.92	0.92	NUM
ajbmeb-2286	185	47	,	,	PUNCT
ajbmeb-2286	185	48	and	and	CCONJ
ajbmeb-2286	185	49	0.95	0.95	NUM
ajbmeb-2286	185	50	correspondingly	correspondingly	ADV
ajbmeb-2286	185	51	.	.	PUNCT
ajbmeb-2286	186	1	these	these	DET
ajbmeb-2286	186	2	coefficients	coefficient	NOUN
ajbmeb-2286	186	3	above	above	ADP
ajbmeb-2286	186	4	the	the	DET
ajbmeb-2286	186	5	0.7	0.7	NUM
ajbmeb-2286	186	6	criterion	criterion	NOUN
ajbmeb-2286	186	7	for	for	ADP
ajbmeb-2286	186	8	convergent	convergent	NOUN
ajbmeb-2286	186	9	reliability	reliability	NOUN
ajbmeb-2286	186	10	,	,	PUNCT
ajbmeb-2286	186	11	indicating	indicate	VERB
ajbmeb-2286	186	12	that	that	SCONJ
ajbmeb-2286	186	13	all	all	DET
ajbmeb-2286	186	14	the	the	DET
ajbmeb-2286	186	15	scales	scale	NOUN
ajbmeb-2286	186	16	meet	meet	VERB
ajbmeb-2286	186	17	the	the	DET
ajbmeb-2286	186	18	requirements	requirement	NOUN
ajbmeb-2286	186	19	for	for	ADP
ajbmeb-2286	186	20	further	further	ADJ
ajbmeb-2286	186	21	analysis	analysis	NOUN
ajbmeb-2286	186	22	and	and	CCONJ
ajbmeb-2286	186	23	are	be	AUX
ajbmeb-2286	186	24	consistent	consistent	ADJ
ajbmeb-2286	186	25	.	.	PUNCT
ajbmeb-2286	187	1	it	it	PRON
ajbmeb-2286	187	2	is	be	AUX
ajbmeb-2286	187	3	evident	evident	ADJ
ajbmeb-2286	187	4	that	that	SCONJ
ajbmeb-2286	187	5	the	the	DET
ajbmeb-2286	187	6	square	square	ADJ
ajbmeb-2286	187	7	root	root	NOUN
ajbmeb-2286	187	8	of	of	ADP
ajbmeb-2286	187	9	the	the	DET
ajbmeb-2286	187	10	average	average	ADJ
ajbmeb-2286	187	11	variance	variance	NOUN
ajbmeb-2286	187	12	retrieved	retrieve	VERB
ajbmeb-2286	187	13	(	(	PUNCT
ajbmeb-2286	187	14	values	value	NOUN
ajbmeb-2286	187	15	in	in	ADP
ajbmeb-2286	187	16	bold	bold	ADJ
ajbmeb-2286	187	17	)	)	PUNCT
ajbmeb-2286	187	18	for	for	ADP
ajbmeb-2286	187	19	each	each	DET
ajbmeb-2286	187	20	construct	construct	NOUN
ajbmeb-2286	187	21	is	be	AUX
ajbmeb-2286	187	22	significantly	significantly	ADV
ajbmeb-2286	187	23	greater	great	ADJ
ajbmeb-2286	187	24	than	than	ADP
ajbmeb-2286	187	25	all	all	DET
ajbmeb-2286	187	26	off	off	ADP
ajbmeb-2286	187	27	-	-	PUNCT
ajbmeb-2286	187	28	diagonal	diagonal	ADJ
ajbmeb-2286	187	29	components	component	NOUN
ajbmeb-2286	187	30	of	of	ADP
ajbmeb-2286	187	31	the	the	DET
ajbmeb-2286	187	32	correlation	correlation	NOUN
ajbmeb-2286	187	33	matrix	matrix	NOUN
ajbmeb-2286	187	34	,	,	PUNCT
ajbmeb-2286	187	35	which	which	PRON
ajbmeb-2286	187	36	indicate	indicate	VERB
ajbmeb-2286	187	37	the	the	DET
ajbmeb-2286	187	38	correlation	correlation	NOUN
ajbmeb-2286	187	39	between	between	ADP
ajbmeb-2286	187	40	the	the	DET
ajbmeb-2286	187	41	constructs	construct	NOUN
ajbmeb-2286	187	42	.	.	PUNCT
ajbmeb-2286	188	1	consequently	consequently	ADV
ajbmeb-2286	188	2	,	,	PUNCT
ajbmeb-2286	188	3	the	the	DET
ajbmeb-2286	188	4	criterion	criterion	NOUN
ajbmeb-2286	188	5	of	of	ADP
ajbmeb-2286	188	6	discriminant	discriminant	ADJ
ajbmeb-2286	188	7	validity	validity	NOUN
ajbmeb-2286	188	8	has	have	AUX
ajbmeb-2286	188	9	been	be	AUX
ajbmeb-2286	188	10	met	meet	VERB
ajbmeb-2286	188	11	.	.	PUNCT
ajbmeb-2286	189	1	4.0	4.0	NUM
ajbmeb-2286	189	2	results	result	NOUN
ajbmeb-2286	189	3	and	and	CCONJ
ajbmeb-2286	189	4	discussion	discussion	NOUN
ajbmeb-2286	189	5	a	a	DET
ajbmeb-2286	189	6	total	total	NOUN
ajbmeb-2286	189	7	of	of	ADP
ajbmeb-2286	189	8	one	one	NUM
ajbmeb-2286	189	9	hundred	hundred	NUM
ajbmeb-2286	189	10	and	and	CCONJ
ajbmeb-2286	189	11	twenty	twenty	NUM
ajbmeb-2286	189	12	(	(	PUNCT
ajbmeb-2286	189	13	120	120	NUM
ajbmeb-2286	189	14	)	)	PUNCT
ajbmeb-2286	189	15	copies	copy	NOUN
ajbmeb-2286	189	16	of	of	ADP
ajbmeb-2286	189	17	questionnaires	questionnaire	NOUN
ajbmeb-2286	189	18	distributed	distribute	VERB
ajbmeb-2286	189	19	.	.	PUNCT
ajbmeb-2286	190	1	ninety	ninety	NUM
ajbmeb-2286	190	2	eight	eight	NUM
ajbmeb-2286	190	3	(	(	PUNCT
ajbmeb-2286	190	4	98	98	NUM
ajbmeb-2286	190	5	)	)	PUNCT
ajbmeb-2286	190	6	of	of	ADP
ajbmeb-2286	190	7	81.7	81.7	NUM
ajbmeb-2286	190	8	%	%	NOUN
ajbmeb-2286	190	9	copies	copy	NOUN
ajbmeb-2286	190	10	of	of	ADP
ajbmeb-2286	190	11	questionnaires	questionnaire	NOUN
ajbmeb-2286	190	12	were	be	AUX
ajbmeb-2286	190	13	retrieved	retrieve	VERB
ajbmeb-2286	190	14	.	.	PUNCT
ajbmeb-2286	191	1	nineteen	nineteen	NUM
ajbmeb-2286	191	2	(	(	PUNCT
ajbmeb-2286	191	3	19	19	NUM
ajbmeb-2286	191	4	)	)	PUNCT
ajbmeb-2286	191	5	copies	copy	NOUN
ajbmeb-2286	191	6	of	of	ADP
ajbmeb-2286	191	7	questionnaires	questionnaire	NOUN
ajbmeb-2286	191	8	of	of	ADP
ajbmeb-2286	191	9	15.8	15.8	NUM
ajbmeb-2286	191	10	%	%	NOUN
ajbmeb-2286	191	11	were	be	AUX
ajbmeb-2286	191	12	discarded	discard	VERB
ajbmeb-2286	191	13	.	.	PUNCT
ajbmeb-2286	192	1	ninety	ninety	NUM
ajbmeb-2286	192	2	-	-	PUNCT
ajbmeb-2286	192	3	eight	eight	NUM
ajbmeb-2286	192	4	(	(	PUNCT
ajbmeb-2286	192	5	98	98	NUM
ajbmeb-2286	192	6	)	)	PUNCT
ajbmeb-2286	192	7	representing	represent	VERB
ajbmeb-2286	192	8	81.7	81.7	NUM
ajbmeb-2286	192	9	%	%	NOUN
ajbmeb-2286	192	10	of	of	ADP
ajbmeb-2286	192	11	the	the	DET
ajbmeb-2286	192	12	total	total	ADJ
ajbmeb-2286	192	13	copies	copy	NOUN
ajbmeb-2286	192	14	of	of	ADP
ajbmeb-2286	192	15	questionnaires	questionnaire	NOUN
ajbmeb-2286	192	16	distributed	distribute	VERB
ajbmeb-2286	192	17	was	be	AUX
ajbmeb-2286	192	18	useful	useful	ADJ
ajbmeb-2286	192	19	in	in	ADP
ajbmeb-2286	192	20	the	the	DET
ajbmeb-2286	192	21	study	study	NOUN
ajbmeb-2286	192	22	.	.	PUNCT
ajbmeb-2286	193	1	relationship	relationship	NOUN
ajbmeb-2286	193	2	between	between	ADP
ajbmeb-2286	193	3	dimensions	dimension	NOUN
ajbmeb-2286	193	4	of	of	ADP
ajbmeb-2286	193	5	service	service	NOUN
ajbmeb-2286	193	6	delivery	delivery	NOUN
ajbmeb-2286	193	7	process	process	NOUN
ajbmeb-2286	193	8	and	and	CCONJ
ajbmeb-2286	193	9	measures	measure	NOUN
ajbmeb-2286	193	10	of	of	ADP
ajbmeb-2286	193	11	customer	customer	NOUN
ajbmeb-2286	193	12	retention	retention	NOUN
ajbmeb-2286	193	13	using	use	VERB
ajbmeb-2286	193	14	pearson	pearson	PROPN
ajbmeb-2286	193	15	product	product	NOUN
ajbmeb-2286	193	16	moment	moment	NOUN
ajbmeb-2286	193	17	correlation	correlation	NOUN
ajbmeb-2286	193	18	table	table	NOUN
ajbmeb-2286	193	19	4	4	NUM
ajbmeb-2286	193	20	.	.	PUNCT
ajbmeb-2286	193	21	correlation	correlation	NOUN
ajbmeb-2286	193	22	analysis	analysis	NOUN
ajbmeb-2286	193	23	showing	show	VERB
ajbmeb-2286	193	24	the	the	DET
ajbmeb-2286	193	25	relationship	relationship	NOUN
ajbmeb-2286	193	26	between	between	ADP
ajbmeb-2286	193	27	dimensions	dimension	NOUN
ajbmeb-2286	193	28	of	of	ADP
ajbmeb-2286	193	29	service	service	NOUN
ajbmeb-2286	193	30	delivery	delivery	NOUN
ajbmeb-2286	193	31	process	process	NOUN
ajbmeb-2286	193	32	and	and	CCONJ
ajbmeb-2286	193	33	measures	measure	NOUN
ajbmeb-2286	193	34	of	of	ADP
ajbmeb-2286	193	35	customer	customer	NOUN
ajbmeb-2286	193	36	retention	retention	NOUN
ajbmeb-2286	193	37	correlations	correlation	NOUN
ajbmeb-2286	193	38	self	self	NOUN
ajbmeb-2286	193	39	-	-	PUNCT
ajbmeb-2286	193	40	service	service	NOUN
ajbmeb-2286	193	41	technology	technology	NOUN
ajbmeb-2286	193	42	service	service	NOUN
ajbmeb-2286	193	43	process	process	NOUN
ajbmeb-2286	193	44	blueprinting	blueprint	VERB
ajbmeb-2286	193	45	customer	customer	NOUN
ajbmeb-2286	193	46	satisfaction	satisfaction	NOUN
ajbmeb-2286	193	47	customer	customer	NOUN
ajbmeb-2286	193	48	commitment	commitment	NOUN
ajbmeb-2286	193	49	self	self	NOUN
ajbmeb-2286	193	50	-	-	PUNCT
ajbmeb-2286	193	51	service	service	NOUN
ajbmeb-2286	193	52	technology	technology	NOUN
ajbmeb-2286	193	53	pearson	pearson	NOUN
ajbmeb-2286	193	54	correlation	correlation	NOUN
ajbmeb-2286	193	55	1	1	NUM
ajbmeb-2286	193	56	.912	.912	NUM
ajbmeb-2286	193	57	*	*	NOUN
ajbmeb-2286	193	58	*	*	NOUN
ajbmeb-2286	193	59	.786	.786	NUM
ajbmeb-2286	193	60	*	*	PUNCT
ajbmeb-2286	193	61	*	*	NOUN
ajbmeb-2286	193	62	.799	.799	PUNCT
ajbmeb-2286	193	63	*	*	PUNCT
ajbmeb-2286	193	64	*	*	PUNCT
ajbmeb-2286	193	65	sig	sig	X
ajbmeb-2286	193	66	.	.	PUNCT
ajbmeb-2286	194	1	(	(	PUNCT
ajbmeb-2286	194	2	2	2	NUM
ajbmeb-2286	194	3	-	-	PUNCT
ajbmeb-2286	194	4	tailed	tailed	ADJ
ajbmeb-2286	194	5	)	)	PUNCT
ajbmeb-2286	194	6	.000	.000	NUM
ajbmeb-2286	195	1	.000	.000	NUM
ajbmeb-2286	195	2	.000	.000	NUM
ajbmeb-2286	195	3	n	n	DET
ajbmeb-2286	195	4	98	98	NUM
ajbmeb-2286	195	5	98	98	NUM
ajbmeb-2286	195	6	98	98	NUM
ajbmeb-2286	195	7	98	98	NUM
ajbmeb-2286	195	8	service	service	NOUN
ajbmeb-2286	195	9	process	process	NOUN
ajbmeb-2286	195	10	blueprinting	blueprint	VERB
ajbmeb-2286	195	11	pearson	pearson	NOUN
ajbmeb-2286	195	12	correlation	correlation	NOUN
ajbmeb-2286	195	13	.912	.912	NUM
ajbmeb-2286	195	14	*	*	PROPN
ajbmeb-2286	195	15	*	*	NOUN
ajbmeb-2286	195	16	1	1	NUM
ajbmeb-2286	195	17	.886	.886	NOUN
ajbmeb-2286	195	18	*	*	PUNCT
ajbmeb-2286	195	19	*	*	NOUN
ajbmeb-2286	195	20	.859	.859	NUM
ajbmeb-2286	195	21	*	*	PUNCT
ajbmeb-2286	195	22	*	*	PUNCT
ajbmeb-2286	195	23	sig	sig	X
ajbmeb-2286	195	24	.	.	PUNCT
ajbmeb-2286	196	1	(	(	PUNCT
ajbmeb-2286	196	2	2	2	NUM
ajbmeb-2286	196	3	-	-	PUNCT
ajbmeb-2286	196	4	tailed	tailed	ADJ
ajbmeb-2286	196	5	)	)	PUNCT
ajbmeb-2286	196	6	.000	.000	NUM
ajbmeb-2286	197	1	.000	.000	NUM
ajbmeb-2286	197	2	.000	.000	NUM
ajbmeb-2286	197	3	n	n	DET
ajbmeb-2286	197	4	98	98	NUM
ajbmeb-2286	197	5	98	98	NUM
ajbmeb-2286	197	6	98	98	NUM
ajbmeb-2286	197	7	98	98	NUM
ajbmeb-2286	197	8	customer	customer	NOUN
ajbmeb-2286	197	9	satisfaction	satisfaction	NOUN
ajbmeb-2286	197	10	pearson	pearson	NOUN
ajbmeb-2286	197	11	correlation	correlation	NOUN
ajbmeb-2286	197	12	.786	.786	NOUN
ajbmeb-2286	197	13	*	*	NOUN
ajbmeb-2286	197	14	*	*	NOUN
ajbmeb-2286	197	15	.886	.886	NOUN
ajbmeb-2286	197	16	*	*	PUNCT
ajbmeb-2286	197	17	*	*	NOUN
ajbmeb-2286	197	18	1	1	NUM
ajbmeb-2286	197	19	.959	.959	NOUN
ajbmeb-2286	197	20	*	*	PUNCT
ajbmeb-2286	197	21	*	*	X
ajbmeb-2286	197	22	sig	sig	X
ajbmeb-2286	197	23	.	.	PUNCT
ajbmeb-2286	198	1	(	(	PUNCT
ajbmeb-2286	198	2	2	2	NUM
ajbmeb-2286	198	3	-	-	PUNCT
ajbmeb-2286	198	4	tailed	tailed	ADJ
ajbmeb-2286	198	5	)	)	PUNCT
ajbmeb-2286	198	6	.000	.000	NUM
ajbmeb-2286	199	1	.000	.000	NUM
ajbmeb-2286	199	2	.000	.000	NUM
ajbmeb-2286	199	3	n	n	DET
ajbmeb-2286	199	4	98	98	NUM
ajbmeb-2286	199	5	98	98	NUM
ajbmeb-2286	199	6	98	98	NUM
ajbmeb-2286	199	7	98	98	NUM
ajbmeb-2286	199	8	customer	customer	NOUN
ajbmeb-2286	199	9	commitment	commitment	NOUN
ajbmeb-2286	199	10	pearson	pearson	NOUN
ajbmeb-2286	199	11	correlation	correlation	NOUN
ajbmeb-2286	199	12	.799	.799	PUNCT
ajbmeb-2286	199	13	*	*	PUNCT
ajbmeb-2286	199	14	*	*	NOUN
ajbmeb-2286	199	15	.859	.859	NUM
ajbmeb-2286	199	16	*	*	PUNCT
ajbmeb-2286	199	17	*	*	NOUN
ajbmeb-2286	199	18	.959	.959	NOUN
ajbmeb-2286	199	19	*	*	PUNCT
ajbmeb-2286	199	20	*	*	PROPN
ajbmeb-2286	199	21	1	1	NUM
ajbmeb-2286	199	22	sig	sig	NOUN
ajbmeb-2286	199	23	.	.	PUNCT
ajbmeb-2286	200	1	(	(	PUNCT
ajbmeb-2286	200	2	2	2	NUM
ajbmeb-2286	200	3	-	-	PUNCT
ajbmeb-2286	200	4	tailed	tailed	ADJ
ajbmeb-2286	200	5	)	)	PUNCT
ajbmeb-2286	200	6	.000	.000	NUM
ajbmeb-2286	201	1	.000	.000	NUM
ajbmeb-2286	201	2	.000	.000	NUM
ajbmeb-2286	201	3	n	n	DET
ajbmeb-2286	201	4	98	98	NUM
ajbmeb-2286	201	5	98	98	NUM
ajbmeb-2286	201	6	98	98	NUM
ajbmeb-2286	201	7	98	98	NUM
ajbmeb-2286	201	8	*	*	PUNCT
ajbmeb-2286	201	9	*	*	NOUN
ajbmeb-2286	201	10	.	.	PUNCT
ajbmeb-2286	202	1	correlation	correlation	NOUN
ajbmeb-2286	202	2	is	be	AUX
ajbmeb-2286	202	3	significant	significant	ADJ
ajbmeb-2286	202	4	at	at	ADP
ajbmeb-2286	202	5	the	the	DET
ajbmeb-2286	202	6	0.01	0.01	NUM
ajbmeb-2286	202	7	level	level	NOUN
ajbmeb-2286	202	8	(	(	PUNCT
ajbmeb-2286	202	9	2	2	NUM
ajbmeb-2286	202	10	-	-	PUNCT
ajbmeb-2286	202	11	tailed	tailed	ADJ
ajbmeb-2286	202	12	)	)	PUNCT
ajbmeb-2286	202	13	.	.	PUNCT
ajbmeb-2286	203	1	source	source	NOUN
ajbmeb-2286	203	2	:	:	PUNCT
ajbmeb-2286	203	3	field	field	NOUN
ajbmeb-2286	203	4	survey	survey	NOUN
ajbmeb-2286	203	5	data	datum	NOUN
ajbmeb-2286	203	6	,	,	PUNCT
ajbmeb-2286	203	7	2024	2024	NUM
ajbmeb-2286	203	8	,	,	PUNCT
ajbmeb-2286	203	9	spss	spss	PROPN
ajbmeb-2286	203	10	25	25	NUM
ajbmeb-2286	203	11	output	output	NOUN
ajbmeb-2286	203	12	decision	decision	NOUN
ajbmeb-2286	203	13	the	the	DET
ajbmeb-2286	203	14	table	table	NOUN
ajbmeb-2286	203	15	above	above	ADP
ajbmeb-2286	203	16	presents	present	VERB
ajbmeb-2286	203	17	a	a	DET
ajbmeb-2286	203	18	pearson	pearson	NOUN
ajbmeb-2286	203	19	correlation	correlation	NOUN
ajbmeb-2286	203	20	coefficient	coefficient	NOUN
ajbmeb-2286	203	21	(	(	PUNCT
ajbmeb-2286	203	22	r	r	NOUN
ajbmeb-2286	203	23	)	)	PUNCT
ajbmeb-2286	203	24	of	of	ADP
ajbmeb-2286	203	25	0.786	0.786	NUM
ajbmeb-2286	203	26	and	and	CCONJ
ajbmeb-2286	203	27	a	a	DET
ajbmeb-2286	203	28	probability	probability	NOUN
ajbmeb-2286	203	29	value	value	NOUN
ajbmeb-2286	203	30	of	of	ADP
ajbmeb-2286	203	31	0.000	0.000	NUM
ajbmeb-2286	203	32	(	(	PUNCT
ajbmeb-2286	203	33	sig	sig	X
ajbmeb-2286	203	34	<	<	X
ajbmeb-2286	203	35	0.05	0.05	NUM
ajbmeb-2286	203	36	)	)	PUNCT
ajbmeb-2286	203	37	.	.	PUNCT
ajbmeb-2286	204	1	this	this	DET
ajbmeb-2286	204	2	discovery	discovery	NOUN
ajbmeb-2286	204	3	indicates	indicate	VERB
ajbmeb-2286	204	4	a	a	DET
ajbmeb-2286	204	5	robust	robust	ADJ
ajbmeb-2286	204	6	and	and	CCONJ
ajbmeb-2286	204	7	favourable	favourable	ADJ
ajbmeb-2286	204	8	relationship	relationship	NOUN
ajbmeb-2286	204	9	between	between	ADP
ajbmeb-2286	204	10	the	the	DET
ajbmeb-2286	204	11	utilisation	utilisation	NOUN
ajbmeb-2286	204	12	of	of	ADP
ajbmeb-2286	204	13	self	self	NOUN
ajbmeb-2286	204	14	-	-	PUNCT
ajbmeb-2286	204	15	service	service	NOUN
ajbmeb-2286	204	16	technologies	technology	NOUN
ajbmeb-2286	204	17	and	and	CCONJ
ajbmeb-2286	204	18	the	the	DET
ajbmeb-2286	204	19	degree	degree	NOUN
ajbmeb-2286	204	20	of	of	ADP
ajbmeb-2286	204	21	customer	customer	NOUN
ajbmeb-2286	204	22	satisfaction	satisfaction	NOUN
ajbmeb-2286	204	23	among	among	ADP
ajbmeb-2286	204	24	airlines	airline	NOUN
ajbmeb-2286	204	25	in	in	ADP
ajbmeb-2286	204	26	rivers	river	NOUN
ajbmeb-2286	204	27	state	state	NOUN
ajbmeb-2286	204	28	.	.	PUNCT
ajbmeb-2286	205	1	moreover	moreover	ADV
ajbmeb-2286	205	2	,	,	PUNCT
ajbmeb-2286	205	3	the	the	DET
ajbmeb-2286	205	4	link	link	NOUN
ajbmeb-2286	205	5	between	between	ADP
ajbmeb-2286	205	6	self	self	NOUN
ajbmeb-2286	205	7	-	-	PUNCT
ajbmeb-2286	205	8	service	service	NOUN
ajbmeb-2286	205	9	technology	technology	NOUN
ajbmeb-2286	205	10	and	and	CCONJ
ajbmeb-2286	205	11	consumer	consumer	NOUN
ajbmeb-2286	205	12	contentment	contentment	NOUN
ajbmeb-2286	205	13	of	of	ADP
ajbmeb-2286	205	14	airlines	airline	NOUN
ajbmeb-2286	205	15	in	in	ADP
ajbmeb-2286	205	16	rivers	river	NOUN
ajbmeb-2286	205	17	state	state	NOUN
ajbmeb-2286	205	18	is	be	AUX
ajbmeb-2286	205	19	estimated	estimate	VERB
ajbmeb-2286	205	20	to	to	PART
ajbmeb-2286	205	21	be	be	AUX
ajbmeb-2286	205	22	61.7	61.7	NUM
ajbmeb-2286	205	23	%	%	NOUN
ajbmeb-2286	205	24	based	base	VERB
ajbmeb-2286	205	25	on	on	ADP
ajbmeb-2286	205	26	a	a	DET
ajbmeb-2286	205	27	coefficient	coefficient	NOUN
ajbmeb-2286	205	28	of	of	ADP
ajbmeb-2286	205	29	determination	determination	NOUN
ajbmeb-2286	205	30	of	of	ADP
ajbmeb-2286	205	31	0.617	0.617	NUM
ajbmeb-2286	205	32	.	.	PUNCT
ajbmeb-2286	206	1	this	this	PRON
ajbmeb-2286	206	2	indicates	indicate	VERB
ajbmeb-2286	206	3	a	a	DET
ajbmeb-2286	206	4	strong	strong	ADJ
ajbmeb-2286	206	5	and	and	CCONJ
ajbmeb-2286	206	6	reliable	reliable	ADJ
ajbmeb-2286	206	7	correlation	correlation	NOUN
ajbmeb-2286	206	8	between	between	ADP
ajbmeb-2286	206	9	self	self	NOUN
ajbmeb-2286	206	10	-	-	PUNCT
ajbmeb-2286	206	11	service	service	NOUN
ajbmeb-2286	206	12	technologies	technology	NOUN
ajbmeb-2286	206	13	and	and	CCONJ
ajbmeb-2286	206	14	consumer	consumer	NOUN
ajbmeb-2286	206	15	satisfaction	satisfaction	NOUN
ajbmeb-2286	206	16	.	.	PUNCT
ajbmeb-2286	207	1	with	with	ADP
ajbmeb-2286	207	2	a	a	DET
ajbmeb-2286	207	3	american	american	ADJ
ajbmeb-2286	207	4	journal	journal	PROPN
ajbmeb-2286	207	5	of	of	ADP
ajbmeb-2286	207	6	business	business	NOUN
ajbmeb-2286	207	7	management	management	NOUN
ajbmeb-2286	207	8	,	,	PUNCT
ajbmeb-2286	207	9	economics	economic	NOUN
ajbmeb-2286	207	10	and	and	CCONJ
ajbmeb-2286	207	11	banking	banking	NOUN
ajbmeb-2286	207	12	volume	volume	NOUN
ajbmeb-2286	207	13	27	27	NUM
ajbmeb-2286	207	14	august	august	PROPN
ajbmeb-2286	207	15	2024	2024	NUM
ajbmeb-2286	207	16	p	p	NOUN
ajbmeb-2286	207	17	a	a	DET
ajbmeb-2286	207	18	g	g	NOUN
ajbmeb-2286	207	19	e	e	NOUN
ajbmeb-2286	207	20	|	|	ADV
ajbmeb-2286	207	21	11	11	NUM
ajbmeb-2286	207	22	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	207	23	significance	significance	NOUN
ajbmeb-2286	207	24	level	level	NOUN
ajbmeb-2286	207	25	of	of	ADP
ajbmeb-2286	207	26	less	less	ADJ
ajbmeb-2286	207	27	than	than	ADP
ajbmeb-2286	207	28	0.05	0.05	NUM
ajbmeb-2286	207	29	and	and	CCONJ
ajbmeb-2286	207	30	a	a	DET
ajbmeb-2286	207	31	correlation	correlation	NOUN
ajbmeb-2286	207	32	coefficient	coefficient	NOUN
ajbmeb-2286	207	33	more	more	ADJ
ajbmeb-2286	207	34	than	than	ADP
ajbmeb-2286	207	35	0.5	0.5	NUM
ajbmeb-2286	207	36	,	,	PUNCT
ajbmeb-2286	207	37	the	the	DET
ajbmeb-2286	207	38	null	null	ADJ
ajbmeb-2286	207	39	hypothesis	hypothesis	NOUN
ajbmeb-2286	207	40	was	be	AUX
ajbmeb-2286	207	41	rejected	reject	VERB
ajbmeb-2286	207	42	in	in	ADP
ajbmeb-2286	207	43	favour	favour	NOUN
ajbmeb-2286	207	44	of	of	ADP
ajbmeb-2286	207	45	the	the	DET
ajbmeb-2286	207	46	alternative	alternative	ADJ
ajbmeb-2286	207	47	hypothesis	hypothesis	NOUN
ajbmeb-2286	207	48	.	.	PUNCT
ajbmeb-2286	208	1	this	this	PRON
ajbmeb-2286	208	2	indicates	indicate	VERB
ajbmeb-2286	208	3	that	that	SCONJ
ajbmeb-2286	208	4	there	there	PRON
ajbmeb-2286	208	5	is	be	VERB
ajbmeb-2286	208	6	a	a	DET
ajbmeb-2286	208	7	statistically	statistically	ADV
ajbmeb-2286	208	8	significant	significant	ADJ
ajbmeb-2286	208	9	correlation	correlation	NOUN
ajbmeb-2286	208	10	between	between	ADP
ajbmeb-2286	208	11	the	the	DET
ajbmeb-2286	208	12	use	use	NOUN
ajbmeb-2286	208	13	of	of	ADP
ajbmeb-2286	208	14	self	self	NOUN
ajbmeb-2286	208	15	-	-	PUNCT
ajbmeb-2286	208	16	service	service	NOUN
ajbmeb-2286	208	17	technology	technology	NOUN
ajbmeb-2286	208	18	and	and	CCONJ
ajbmeb-2286	208	19	the	the	DET
ajbmeb-2286	208	20	level	level	NOUN
ajbmeb-2286	208	21	of	of	ADP
ajbmeb-2286	208	22	pleasure	pleasure	NOUN
ajbmeb-2286	208	23	experienced	experience	VERB
ajbmeb-2286	208	24	by	by	ADP
ajbmeb-2286	208	25	consumers	consumer	NOUN
ajbmeb-2286	208	26	of	of	ADP
ajbmeb-2286	208	27	airlines	airline	NOUN
ajbmeb-2286	208	28	in	in	ADP
ajbmeb-2286	208	29	rivers	river	NOUN
ajbmeb-2286	208	30	state	state	PROPN
ajbmeb-2286	208	31	.	.	PUNCT
ajbmeb-2286	209	1	the	the	DET
ajbmeb-2286	209	2	pearson	pearson	PROPN
ajbmeb-2286	209	3	correlation	correlation	NOUN
ajbmeb-2286	209	4	coefficient	coefficient	NOUN
ajbmeb-2286	209	5	(	(	PUNCT
ajbmeb-2286	209	6	r	r	NOUN
ajbmeb-2286	209	7	)	)	PUNCT
ajbmeb-2286	209	8	between	between	ADP
ajbmeb-2286	209	9	self	self	NOUN
ajbmeb-2286	209	10	-	-	PUNCT
ajbmeb-2286	209	11	service	service	NOUN
ajbmeb-2286	209	12	technology	technology	NOUN
ajbmeb-2286	209	13	and	and	CCONJ
ajbmeb-2286	209	14	client	client	NOUN
ajbmeb-2286	209	15	commitment	commitment	NOUN
ajbmeb-2286	209	16	is	be	AUX
ajbmeb-2286	209	17	0.799	0.799	NUM
ajbmeb-2286	209	18	,	,	PUNCT
ajbmeb-2286	209	19	with	with	ADP
ajbmeb-2286	209	20	a	a	DET
ajbmeb-2286	209	21	probability	probability	NOUN
ajbmeb-2286	209	22	value	value	NOUN
ajbmeb-2286	209	23	of	of	ADP
ajbmeb-2286	209	24	0.000	0.000	NUM
ajbmeb-2286	209	25	(	(	PUNCT
ajbmeb-2286	209	26	sig	sig	X
ajbmeb-2286	209	27	<	<	X
ajbmeb-2286	209	28	0.05	0.05	NUM
ajbmeb-2286	209	29	)	)	PUNCT
ajbmeb-2286	209	30	.	.	PUNCT
ajbmeb-2286	210	1	this	this	DET
ajbmeb-2286	210	2	discovery	discovery	NOUN
ajbmeb-2286	210	3	indicates	indicate	VERB
ajbmeb-2286	210	4	a	a	DET
ajbmeb-2286	210	5	robust	robust	ADJ
ajbmeb-2286	210	6	and	and	CCONJ
ajbmeb-2286	210	7	significant	significant	ADJ
ajbmeb-2286	210	8	relationship	relationship	NOUN
ajbmeb-2286	210	9	between	between	ADP
ajbmeb-2286	210	10	the	the	DET
ajbmeb-2286	210	11	utilisation	utilisation	NOUN
ajbmeb-2286	210	12	of	of	ADP
ajbmeb-2286	210	13	self	self	NOUN
ajbmeb-2286	210	14	-	-	PUNCT
ajbmeb-2286	210	15	service	service	NOUN
ajbmeb-2286	210	16	technologies	technology	NOUN
ajbmeb-2286	210	17	and	and	CCONJ
ajbmeb-2286	210	18	the	the	DET
ajbmeb-2286	210	19	degree	degree	NOUN
ajbmeb-2286	210	20	of	of	ADP
ajbmeb-2286	210	21	customer	customer	NOUN
ajbmeb-2286	210	22	dedication	dedication	NOUN
ajbmeb-2286	210	23	in	in	ADP
ajbmeb-2286	210	24	the	the	DET
ajbmeb-2286	210	25	airlines	airline	NOUN
ajbmeb-2286	210	26	operating	operate	VERB
ajbmeb-2286	210	27	in	in	ADP
ajbmeb-2286	210	28	rivers	river	NOUN
ajbmeb-2286	210	29	state	state	NOUN
ajbmeb-2286	210	30	.	.	PUNCT
ajbmeb-2286	211	1	moreover	moreover	ADV
ajbmeb-2286	211	2	,	,	PUNCT
ajbmeb-2286	211	3	the	the	DET
ajbmeb-2286	211	4	coefficient	coefficient	NOUN
ajbmeb-2286	211	5	of	of	ADP
ajbmeb-2286	211	6	determination	determination	NOUN
ajbmeb-2286	211	7	of	of	ADP
ajbmeb-2286	211	8	0.638	0.638	NUM
ajbmeb-2286	211	9	demonstrates	demonstrate	VERB
ajbmeb-2286	211	10	that	that	SCONJ
ajbmeb-2286	211	11	there	there	PRON
ajbmeb-2286	211	12	is	be	VERB
ajbmeb-2286	211	13	a	a	DET
ajbmeb-2286	211	14	strong	strong	ADJ
ajbmeb-2286	211	15	and	and	CCONJ
ajbmeb-2286	211	16	statistically	statistically	ADV
ajbmeb-2286	211	17	significant	significant	ADJ
ajbmeb-2286	211	18	link	link	NOUN
ajbmeb-2286	211	19	of	of	ADP
ajbmeb-2286	211	20	63.8	63.8	NUM
ajbmeb-2286	211	21	%	%	NOUN
ajbmeb-2286	211	22	between	between	ADP
ajbmeb-2286	211	23	self	self	NOUN
ajbmeb-2286	211	24	-	-	PUNCT
ajbmeb-2286	211	25	service	service	NOUN
ajbmeb-2286	211	26	technology	technology	NOUN
ajbmeb-2286	211	27	and	and	CCONJ
ajbmeb-2286	211	28	consumer	consumer	NOUN
ajbmeb-2286	211	29	commitment	commitment	NOUN
ajbmeb-2286	211	30	in	in	ADP
ajbmeb-2286	211	31	the	the	DET
ajbmeb-2286	211	32	airlines	airline	NOUN
ajbmeb-2286	211	33	of	of	ADP
ajbmeb-2286	211	34	rivers	river	NOUN
ajbmeb-2286	211	35	state	state	PROPN
ajbmeb-2286	211	36	.	.	PUNCT
ajbmeb-2286	212	1	with	with	ADP
ajbmeb-2286	212	2	a	a	DET
ajbmeb-2286	212	3	significance	significance	NOUN
ajbmeb-2286	212	4	level	level	NOUN
ajbmeb-2286	212	5	below	below	ADP
ajbmeb-2286	212	6	0.05	0.05	NUM
ajbmeb-2286	212	7	and	and	CCONJ
ajbmeb-2286	212	8	a	a	DET
ajbmeb-2286	212	9	correlation	correlation	NOUN
ajbmeb-2286	212	10	coefficient	coefficient	NOUN
ajbmeb-2286	212	11	over	over	ADP
ajbmeb-2286	212	12	0.5	0.5	NUM
ajbmeb-2286	212	13	,	,	PUNCT
ajbmeb-2286	212	14	the	the	DET
ajbmeb-2286	212	15	null	null	ADJ
ajbmeb-2286	212	16	hypothesis	hypothesis	NOUN
ajbmeb-2286	212	17	was	be	AUX
ajbmeb-2286	212	18	rejected	reject	VERB
ajbmeb-2286	212	19	in	in	ADP
ajbmeb-2286	212	20	favour	favour	NOUN
ajbmeb-2286	212	21	of	of	ADP
ajbmeb-2286	212	22	the	the	DET
ajbmeb-2286	212	23	alternative	alternative	ADJ
ajbmeb-2286	212	24	hypothesis	hypothesis	NOUN
ajbmeb-2286	212	25	.	.	PUNCT
ajbmeb-2286	213	1	this	this	PRON
ajbmeb-2286	213	2	indicates	indicate	VERB
ajbmeb-2286	213	3	that	that	SCONJ
ajbmeb-2286	213	4	there	there	PRON
ajbmeb-2286	213	5	is	be	VERB
ajbmeb-2286	213	6	a	a	DET
ajbmeb-2286	213	7	statistically	statistically	ADV
ajbmeb-2286	213	8	significant	significant	ADJ
ajbmeb-2286	213	9	correlation	correlation	NOUN
ajbmeb-2286	213	10	between	between	ADP
ajbmeb-2286	213	11	the	the	DET
ajbmeb-2286	213	12	use	use	NOUN
ajbmeb-2286	213	13	of	of	ADP
ajbmeb-2286	213	14	selfservice	selfservice	NOUN
ajbmeb-2286	213	15	technologies	technology	NOUN
ajbmeb-2286	213	16	and	and	CCONJ
ajbmeb-2286	213	17	the	the	DET
ajbmeb-2286	213	18	level	level	NOUN
ajbmeb-2286	213	19	of	of	ADP
ajbmeb-2286	213	20	consumer	consumer	NOUN
ajbmeb-2286	213	21	loyalty	loyalty	NOUN
ajbmeb-2286	213	22	among	among	ADP
ajbmeb-2286	213	23	airlines	airline	NOUN
ajbmeb-2286	213	24	in	in	ADP
ajbmeb-2286	213	25	rivers	river	NOUN
ajbmeb-2286	213	26	state	state	PROPN
ajbmeb-2286	213	27	.	.	PUNCT
ajbmeb-2286	214	1	the	the	DET
ajbmeb-2286	214	2	table	table	NOUN
ajbmeb-2286	214	3	above	above	ADP
ajbmeb-2286	214	4	displays	display	VERB
ajbmeb-2286	214	5	a	a	DET
ajbmeb-2286	214	6	pearson	pearson	NOUN
ajbmeb-2286	214	7	correlation	correlation	NOUN
ajbmeb-2286	214	8	coefficient	coefficient	NOUN
ajbmeb-2286	214	9	(	(	PUNCT
ajbmeb-2286	214	10	r	r	NOUN
ajbmeb-2286	214	11	)	)	PUNCT
ajbmeb-2286	214	12	of	of	ADP
ajbmeb-2286	214	13	0.886	0.886	NUM
ajbmeb-2286	214	14	and	and	CCONJ
ajbmeb-2286	214	15	a	a	DET
ajbmeb-2286	214	16	probability	probability	NOUN
ajbmeb-2286	214	17	value	value	NOUN
ajbmeb-2286	214	18	of	of	ADP
ajbmeb-2286	214	19	0.000	0.000	NUM
ajbmeb-2286	214	20	(	(	PUNCT
ajbmeb-2286	214	21	sig	sig	X
ajbmeb-2286	214	22	<	<	X
ajbmeb-2286	214	23	0.05	0.05	NUM
ajbmeb-2286	214	24	)	)	PUNCT
ajbmeb-2286	214	25	.	.	PUNCT
ajbmeb-2286	215	1	the	the	DET
ajbmeb-2286	215	2	results	result	NOUN
ajbmeb-2286	215	3	indicate	indicate	VERB
ajbmeb-2286	215	4	a	a	DET
ajbmeb-2286	215	5	robust	robust	ADJ
ajbmeb-2286	215	6	and	and	CCONJ
ajbmeb-2286	215	7	significant	significant	ADJ
ajbmeb-2286	215	8	relationship	relationship	NOUN
ajbmeb-2286	215	9	between	between	ADP
ajbmeb-2286	215	10	service	service	NOUN
ajbmeb-2286	215	11	process	process	NOUN
ajbmeb-2286	215	12	blueprinting	blueprinting	NOUN
ajbmeb-2286	215	13	and	and	CCONJ
ajbmeb-2286	215	14	customer	customer	NOUN
ajbmeb-2286	215	15	satisfaction	satisfaction	NOUN
ajbmeb-2286	215	16	among	among	ADP
ajbmeb-2286	215	17	airlines	airline	NOUN
ajbmeb-2286	215	18	in	in	ADP
ajbmeb-2286	215	19	rivers	river	NOUN
ajbmeb-2286	215	20	state	state	NOUN
ajbmeb-2286	215	21	.	.	PUNCT
ajbmeb-2286	216	1	moreover	moreover	ADV
ajbmeb-2286	216	2	,	,	PUNCT
ajbmeb-2286	216	3	the	the	DET
ajbmeb-2286	216	4	coefficient	coefficient	NOUN
ajbmeb-2286	216	5	of	of	ADP
ajbmeb-2286	216	6	determination	determination	NOUN
ajbmeb-2286	216	7	for	for	ADP
ajbmeb-2286	216	8	the	the	DET
ajbmeb-2286	216	9	connection	connection	NOUN
ajbmeb-2286	216	10	between	between	ADP
ajbmeb-2286	216	11	service	service	NOUN
ajbmeb-2286	216	12	process	process	NOUN
ajbmeb-2286	216	13	blueprinting	blueprinting	NOUN
ajbmeb-2286	216	14	and	and	CCONJ
ajbmeb-2286	216	15	customer	customer	NOUN
ajbmeb-2286	216	16	satisfaction	satisfaction	NOUN
ajbmeb-2286	216	17	of	of	ADP
ajbmeb-2286	216	18	airlines	airline	NOUN
ajbmeb-2286	216	19	in	in	ADP
ajbmeb-2286	216	20	rivers	river	NOUN
ajbmeb-2286	216	21	state	state	NOUN
ajbmeb-2286	216	22	is	be	AUX
ajbmeb-2286	216	23	0.785	0.785	NUM
ajbmeb-2286	216	24	,	,	PUNCT
ajbmeb-2286	216	25	which	which	PRON
ajbmeb-2286	216	26	translates	translate	VERB
ajbmeb-2286	216	27	to	to	ADP
ajbmeb-2286	216	28	a	a	DET
ajbmeb-2286	216	29	strong	strong	ADJ
ajbmeb-2286	216	30	and	and	CCONJ
ajbmeb-2286	216	31	statistically	statistically	ADV
ajbmeb-2286	216	32	significant	significant	ADJ
ajbmeb-2286	216	33	link	link	NOUN
ajbmeb-2286	216	34	of	of	ADP
ajbmeb-2286	216	35	78.5	78.5	NUM
ajbmeb-2286	216	36	%	%	NOUN
ajbmeb-2286	216	37	between	between	ADP
ajbmeb-2286	216	38	these	these	DET
ajbmeb-2286	216	39	two	two	NUM
ajbmeb-2286	216	40	variables	variable	NOUN
ajbmeb-2286	216	41	.	.	PUNCT
ajbmeb-2286	217	1	with	with	ADP
ajbmeb-2286	217	2	a	a	DET
ajbmeb-2286	217	3	significance	significance	NOUN
ajbmeb-2286	217	4	level	level	NOUN
ajbmeb-2286	217	5	below	below	ADP
ajbmeb-2286	217	6	0.05	0.05	NUM
ajbmeb-2286	217	7	and	and	CCONJ
ajbmeb-2286	217	8	a	a	DET
ajbmeb-2286	217	9	correlation	correlation	NOUN
ajbmeb-2286	217	10	coefficient	coefficient	NOUN
ajbmeb-2286	217	11	over	over	ADP
ajbmeb-2286	217	12	0.5	0.5	NUM
ajbmeb-2286	217	13	,	,	PUNCT
ajbmeb-2286	217	14	the	the	DET
ajbmeb-2286	217	15	null	null	ADJ
ajbmeb-2286	217	16	hypothesis	hypothesis	NOUN
ajbmeb-2286	217	17	was	be	AUX
ajbmeb-2286	217	18	rejected	reject	VERB
ajbmeb-2286	217	19	in	in	ADP
ajbmeb-2286	217	20	favour	favour	NOUN
ajbmeb-2286	217	21	of	of	ADP
ajbmeb-2286	217	22	the	the	DET
ajbmeb-2286	217	23	alternative	alternative	ADJ
ajbmeb-2286	217	24	hypothesis	hypothesis	NOUN
ajbmeb-2286	217	25	.	.	PUNCT
ajbmeb-2286	218	1	this	this	PRON
ajbmeb-2286	218	2	indicates	indicate	VERB
ajbmeb-2286	218	3	that	that	SCONJ
ajbmeb-2286	218	4	there	there	PRON
ajbmeb-2286	218	5	is	be	VERB
ajbmeb-2286	218	6	a	a	DET
ajbmeb-2286	218	7	statistically	statistically	ADV
ajbmeb-2286	218	8	significant	significant	ADJ
ajbmeb-2286	218	9	correlation	correlation	NOUN
ajbmeb-2286	218	10	between	between	ADP
ajbmeb-2286	218	11	service	service	NOUN
ajbmeb-2286	218	12	process	process	NOUN
ajbmeb-2286	218	13	blueprinting	blueprinting	NOUN
ajbmeb-2286	218	14	and	and	CCONJ
ajbmeb-2286	218	15	customer	customer	NOUN
ajbmeb-2286	218	16	satisfaction	satisfaction	NOUN
ajbmeb-2286	218	17	of	of	ADP
ajbmeb-2286	218	18	airlines	airline	NOUN
ajbmeb-2286	218	19	in	in	ADP
ajbmeb-2286	218	20	rivers	river	NOUN
ajbmeb-2286	218	21	state	state	PROPN
ajbmeb-2286	218	22	.	.	PUNCT
ajbmeb-2286	219	1	table	table	NOUN
ajbmeb-2286	219	2	6	6	NUM
ajbmeb-2286	219	3	analysis	analysis	NOUN
ajbmeb-2286	219	4	reveals	reveal	VERB
ajbmeb-2286	219	5	a	a	DET
ajbmeb-2286	219	6	pearson	pearson	NOUN
ajbmeb-2286	219	7	correlation	correlation	NOUN
ajbmeb-2286	219	8	coefficient	coefficient	NOUN
ajbmeb-2286	219	9	(	(	PUNCT
ajbmeb-2286	219	10	r	r	NOUN
ajbmeb-2286	219	11	)	)	PUNCT
ajbmeb-2286	219	12	of	of	ADP
ajbmeb-2286	219	13	0.859	0.859	NUM
ajbmeb-2286	219	14	and	and	CCONJ
ajbmeb-2286	219	15	a	a	DET
ajbmeb-2286	219	16	probability	probability	NOUN
ajbmeb-2286	219	17	value	value	NOUN
ajbmeb-2286	219	18	of	of	ADP
ajbmeb-2286	219	19	0.000	0.000	NUM
ajbmeb-2286	219	20	(	(	PUNCT
ajbmeb-2286	219	21	sig	sig	X
ajbmeb-2286	219	22	<	<	X
ajbmeb-2286	219	23	0.05	0.05	NUM
ajbmeb-2286	219	24	)	)	PUNCT
ajbmeb-2286	219	25	.	.	PUNCT
ajbmeb-2286	220	1	this	this	DET
ajbmeb-2286	220	2	discovery	discovery	NOUN
ajbmeb-2286	220	3	indicates	indicate	VERB
ajbmeb-2286	220	4	a	a	DET
ajbmeb-2286	220	5	significant	significant	ADJ
ajbmeb-2286	220	6	and	and	CCONJ
ajbmeb-2286	220	7	relevant	relevant	ADJ
ajbmeb-2286	220	8	connection	connection	NOUN
ajbmeb-2286	220	9	between	between	ADP
ajbmeb-2286	220	10	the	the	DET
ajbmeb-2286	220	11	implementation	implementation	NOUN
ajbmeb-2286	220	12	of	of	ADP
ajbmeb-2286	220	13	service	service	NOUN
ajbmeb-2286	220	14	process	process	NOUN
ajbmeb-2286	220	15	blueprinting	blueprint	VERB
ajbmeb-2286	220	16	and	and	CCONJ
ajbmeb-2286	220	17	the	the	DET
ajbmeb-2286	220	18	degree	degree	NOUN
ajbmeb-2286	220	19	of	of	ADP
ajbmeb-2286	220	20	client	client	NOUN
ajbmeb-2286	220	21	dedication	dedication	NOUN
ajbmeb-2286	220	22	across	across	ADP
ajbmeb-2286	220	23	airlines	airline	NOUN
ajbmeb-2286	220	24	in	in	ADP
ajbmeb-2286	220	25	rivers	river	NOUN
ajbmeb-2286	220	26	state	state	NOUN
ajbmeb-2286	220	27	.	.	PUNCT
ajbmeb-2286	221	1	moreover	moreover	ADV
ajbmeb-2286	221	2	,	,	PUNCT
ajbmeb-2286	221	3	based	base	VERB
ajbmeb-2286	221	4	on	on	ADP
ajbmeb-2286	221	5	a	a	DET
ajbmeb-2286	221	6	coefficient	coefficient	NOUN
ajbmeb-2286	221	7	of	of	ADP
ajbmeb-2286	221	8	determination	determination	NOUN
ajbmeb-2286	221	9	(	(	PUNCT
ajbmeb-2286	221	10	r2	r2	PROPN
ajbmeb-2286	221	11	)	)	PUNCT
ajbmeb-2286	221	12	of	of	ADP
ajbmeb-2286	221	13	0.738	0.738	NUM
ajbmeb-2286	221	14	,	,	PUNCT
ajbmeb-2286	221	15	it	it	PRON
ajbmeb-2286	221	16	can	can	AUX
ajbmeb-2286	221	17	be	be	AUX
ajbmeb-2286	221	18	concluded	conclude	VERB
ajbmeb-2286	221	19	that	that	SCONJ
ajbmeb-2286	221	20	there	there	PRON
ajbmeb-2286	221	21	is	be	VERB
ajbmeb-2286	221	22	a	a	DET
ajbmeb-2286	221	23	significant	significant	ADJ
ajbmeb-2286	221	24	correlation	correlation	NOUN
ajbmeb-2286	221	25	between	between	ADP
ajbmeb-2286	221	26	service	service	NOUN
ajbmeb-2286	221	27	process	process	NOUN
ajbmeb-2286	221	28	blueprinting	blueprinting	NOUN
ajbmeb-2286	221	29	and	and	CCONJ
ajbmeb-2286	221	30	customer	customer	NOUN
ajbmeb-2286	221	31	commitment	commitment	NOUN
ajbmeb-2286	221	32	of	of	ADP
ajbmeb-2286	221	33	airlines	airline	NOUN
ajbmeb-2286	221	34	in	in	ADP
ajbmeb-2286	221	35	rivers	river	NOUN
ajbmeb-2286	221	36	state	state	NOUN
ajbmeb-2286	221	37	.	.	PUNCT
ajbmeb-2286	222	1	this	this	DET
ajbmeb-2286	222	2	correlation	correlation	NOUN
ajbmeb-2286	222	3	accounts	account	VERB
ajbmeb-2286	222	4	for	for	ADP
ajbmeb-2286	222	5	73.8	73.8	NUM
ajbmeb-2286	222	6	%	%	NOUN
ajbmeb-2286	222	7	of	of	ADP
ajbmeb-2286	222	8	the	the	DET
ajbmeb-2286	222	9	variability	variability	NOUN
ajbmeb-2286	222	10	in	in	ADP
ajbmeb-2286	222	11	customer	customer	NOUN
ajbmeb-2286	222	12	commitment	commitment	NOUN
ajbmeb-2286	222	13	.	.	PUNCT
ajbmeb-2286	223	1	since	since	SCONJ
ajbmeb-2286	223	2	the	the	DET
ajbmeb-2286	223	3	p	p	NOUN
ajbmeb-2286	223	4	-	-	PUNCT
ajbmeb-2286	223	5	value	value	NOUN
ajbmeb-2286	223	6	is	be	AUX
ajbmeb-2286	223	7	less	less	ADJ
ajbmeb-2286	223	8	than	than	ADP
ajbmeb-2286	223	9	0.05	0.05	NUM
ajbmeb-2286	223	10	and	and	CCONJ
ajbmeb-2286	223	11	the	the	DET
ajbmeb-2286	223	12	correlation	correlation	NOUN
ajbmeb-2286	223	13	coefficient	coefficient	NOUN
ajbmeb-2286	223	14	is	be	AUX
ajbmeb-2286	223	15	more	more	ADJ
ajbmeb-2286	223	16	than	than	ADP
ajbmeb-2286	223	17	0.5	0.5	NUM
ajbmeb-2286	223	18	,	,	PUNCT
ajbmeb-2286	223	19	we	we	PRON
ajbmeb-2286	223	20	may	may	AUX
ajbmeb-2286	223	21	conclude	conclude	VERB
ajbmeb-2286	223	22	that	that	SCONJ
ajbmeb-2286	223	23	the	the	DET
ajbmeb-2286	223	24	null	null	ADJ
ajbmeb-2286	223	25	hypothesis	hypothesis	NOUN
ajbmeb-2286	223	26	is	be	AUX
ajbmeb-2286	223	27	rejected	reject	VERB
ajbmeb-2286	223	28	and	and	CCONJ
ajbmeb-2286	223	29	the	the	DET
ajbmeb-2286	223	30	alternative	alternative	ADJ
ajbmeb-2286	223	31	hypothesis	hypothesis	NOUN
ajbmeb-2286	223	32	is	be	AUX
ajbmeb-2286	223	33	accepted	accept	VERB
ajbmeb-2286	223	34	.	.	PUNCT
ajbmeb-2286	224	1	this	this	PRON
ajbmeb-2286	224	2	suggests	suggest	VERB
ajbmeb-2286	224	3	that	that	SCONJ
ajbmeb-2286	224	4	there	there	PRON
ajbmeb-2286	224	5	is	be	VERB
ajbmeb-2286	224	6	a	a	DET
ajbmeb-2286	224	7	statistically	statistically	ADV
ajbmeb-2286	224	8	significant	significant	ADJ
ajbmeb-2286	224	9	correlation	correlation	NOUN
ajbmeb-2286	224	10	between	between	ADP
ajbmeb-2286	224	11	the	the	DET
ajbmeb-2286	224	12	process	process	NOUN
ajbmeb-2286	224	13	of	of	ADP
ajbmeb-2286	224	14	service	service	NOUN
ajbmeb-2286	224	15	blueprinting	blueprinting	NOUN
ajbmeb-2286	224	16	and	and	CCONJ
ajbmeb-2286	224	17	the	the	DET
ajbmeb-2286	224	18	level	level	NOUN
ajbmeb-2286	224	19	of	of	ADP
ajbmeb-2286	224	20	customer	customer	NOUN
ajbmeb-2286	224	21	commitment	commitment	NOUN
ajbmeb-2286	224	22	across	across	ADP
ajbmeb-2286	224	23	airlines	airline	NOUN
ajbmeb-2286	224	24	in	in	ADP
ajbmeb-2286	224	25	rivers	river	NOUN
ajbmeb-2286	224	26	state	state	PROPN
ajbmeb-2286	224	27	.	.	PUNCT
ajbmeb-2286	225	1	4.1	4.1	NUM
ajbmeb-2286	225	2	discussion	discussion	NOUN
ajbmeb-2286	225	3	of	of	ADP
ajbmeb-2286	225	4	the	the	DET
ajbmeb-2286	225	5	findings	finding	NOUN
ajbmeb-2286	225	6	this	this	DET
ajbmeb-2286	225	7	section	section	NOUN
ajbmeb-2286	225	8	of	of	ADP
ajbmeb-2286	225	9	the	the	DET
ajbmeb-2286	225	10	chapter	chapter	NOUN
ajbmeb-2286	225	11	discusses	discuss	VERB
ajbmeb-2286	225	12	the	the	DET
ajbmeb-2286	225	13	stated	state	VERB
ajbmeb-2286	225	14	findings	finding	NOUN
ajbmeb-2286	225	15	of	of	ADP
ajbmeb-2286	225	16	the	the	DET
ajbmeb-2286	225	17	study	study	NOUN
ajbmeb-2286	225	18	on	on	ADP
ajbmeb-2286	225	19	the	the	DET
ajbmeb-2286	225	20	relationship	relationship	NOUN
ajbmeb-2286	225	21	between	between	ADP
ajbmeb-2286	225	22	service	service	NOUN
ajbmeb-2286	225	23	delivery	delivery	NOUN
ajbmeb-2286	225	24	process	process	NOUN
ajbmeb-2286	225	25	and	and	CCONJ
ajbmeb-2286	225	26	customer	customer	NOUN
ajbmeb-2286	225	27	retention	retention	NOUN
ajbmeb-2286	225	28	.	.	PUNCT
ajbmeb-2286	226	1	i.	i.	PROPN
ajbmeb-2286	226	2	self	self	NOUN
ajbmeb-2286	226	3	-	-	PUNCT
ajbmeb-2286	226	4	service	service	NOUN
ajbmeb-2286	226	5	technology	technology	NOUN
ajbmeb-2286	226	6	significantly	significantly	ADV
ajbmeb-2286	226	7	and	and	CCONJ
ajbmeb-2286	226	8	positively	positively	ADV
ajbmeb-2286	226	9	correlates	correlate	VERB
ajbmeb-2286	226	10	with	with	ADP
ajbmeb-2286	226	11	customer	customer	NOUN
ajbmeb-2286	226	12	retention	retention	NOUN
ajbmeb-2286	226	13	.	.	PUNCT
ajbmeb-2286	227	1	in	in	ADP
ajbmeb-2286	227	2	summary	summary	NOUN
ajbmeb-2286	227	3	,	,	PUNCT
ajbmeb-2286	227	4	the	the	DET
ajbmeb-2286	227	5	pearson	pearson	PROPN
ajbmeb-2286	227	6	product	product	NOUN
ajbmeb-2286	227	7	moment	moment	NOUN
ajbmeb-2286	227	8	correlation	correlation	NOUN
ajbmeb-2286	227	9	coefficient	coefficient	NOUN
ajbmeb-2286	227	10	indicates	indicate	VERB
ajbmeb-2286	227	11	that	that	SCONJ
ajbmeb-2286	227	12	the	the	DET
ajbmeb-2286	227	13	perception	perception	NOUN
ajbmeb-2286	227	14	of	of	ADP
ajbmeb-2286	227	15	selfservice	selfservice	NOUN
ajbmeb-2286	227	16	technology	technology	NOUN
ajbmeb-2286	227	17	is	be	AUX
ajbmeb-2286	227	18	a	a	DET
ajbmeb-2286	227	19	more	more	ADV
ajbmeb-2286	227	20	reliable	reliable	ADJ
ajbmeb-2286	227	21	predictor	predictor	NOUN
ajbmeb-2286	227	22	of	of	ADP
ajbmeb-2286	227	23	customer	customer	NOUN
ajbmeb-2286	227	24	retention	retention	NOUN
ajbmeb-2286	227	25	inside	inside	ADP
ajbmeb-2286	227	26	a	a	DET
ajbmeb-2286	227	27	given	give	VERB
ajbmeb-2286	227	28	organisation	organisation	NOUN
ajbmeb-2286	227	29	compared	compare	VERB
ajbmeb-2286	227	30	to	to	ADP
ajbmeb-2286	227	31	a	a	DET
ajbmeb-2286	227	32	measure	measure	NOUN
ajbmeb-2286	227	33	of	of	ADP
ajbmeb-2286	227	34	customer	customer	NOUN
ajbmeb-2286	227	35	retention	retention	NOUN
ajbmeb-2286	227	36	that	that	PRON
ajbmeb-2286	227	37	does	do	AUX
ajbmeb-2286	227	38	not	not	PART
ajbmeb-2286	227	39	take	take	VERB
ajbmeb-2286	227	40	into	into	ADP
ajbmeb-2286	227	41	account	account	NOUN
ajbmeb-2286	227	42	the	the	DET
ajbmeb-2286	227	43	performance	performance	NOUN
ajbmeb-2286	227	44	of	of	ADP
ajbmeb-2286	227	45	the	the	DET
ajbmeb-2286	227	46	organisation	organisation	NOUN
ajbmeb-2286	227	47	.	.	PUNCT
ajbmeb-2286	228	1	the	the	DET
ajbmeb-2286	228	2	service	service	NOUN
ajbmeb-2286	228	3	delivery	delivery	NOUN
ajbmeb-2286	228	4	process	process	NOUN
ajbmeb-2286	228	5	was	be	AUX
ajbmeb-2286	228	6	anticipated	anticipate	VERB
ajbmeb-2286	228	7	to	to	PART
ajbmeb-2286	228	8	have	have	VERB
ajbmeb-2286	228	9	a	a	DET
ajbmeb-2286	228	10	significant	significant	ADJ
ajbmeb-2286	228	11	impact	impact	NOUN
ajbmeb-2286	228	12	on	on	ADP
ajbmeb-2286	228	13	customer	customer	NOUN
ajbmeb-2286	228	14	retention	retention	NOUN
ajbmeb-2286	228	15	,	,	PUNCT
ajbmeb-2286	228	16	as	as	SCONJ
ajbmeb-2286	228	17	it	it	PRON
ajbmeb-2286	228	18	reflects	reflect	VERB
ajbmeb-2286	228	19	how	how	SCONJ
ajbmeb-2286	228	20	airlines	airline	NOUN
ajbmeb-2286	228	21	perceive	perceive	VERB
ajbmeb-2286	228	22	their	their	PRON
ajbmeb-2286	228	23	own	own	ADJ
ajbmeb-2286	228	24	service	service	NOUN
ajbmeb-2286	228	25	delivery	delivery	NOUN
ajbmeb-2286	228	26	process	process	NOUN
ajbmeb-2286	228	27	as	as	ADP
ajbmeb-2286	228	28	an	an	DET
ajbmeb-2286	228	29	external	external	ADJ
ajbmeb-2286	228	30	element	element	NOUN
ajbmeb-2286	228	31	.	.	PUNCT
ajbmeb-2286	229	1	however	however	ADV
ajbmeb-2286	229	2	,	,	PUNCT
ajbmeb-2286	229	3	self	self	NOUN
ajbmeb-2286	229	4	-	-	PUNCT
ajbmeb-2286	229	5	service	service	NOUN
ajbmeb-2286	229	6	technology	technology	NOUN
ajbmeb-2286	229	7	has	have	AUX
ajbmeb-2286	229	8	not	not	PART
ajbmeb-2286	229	9	been	be	AUX
ajbmeb-2286	229	10	successful	successful	ADJ
ajbmeb-2286	229	11	in	in	ADP
ajbmeb-2286	229	12	capturing	capture	VERB
ajbmeb-2286	229	13	a	a	DET
ajbmeb-2286	229	14	large	large	ADJ
ajbmeb-2286	229	15	portion	portion	NOUN
ajbmeb-2286	229	16	of	of	ADP
ajbmeb-2286	229	17	the	the	DET
ajbmeb-2286	229	18	customer	customer	NOUN
ajbmeb-2286	229	19	american	american	PROPN
ajbmeb-2286	229	20	journal	journal	PROPN
ajbmeb-2286	229	21	of	of	ADP
ajbmeb-2286	229	22	business	business	NOUN
ajbmeb-2286	229	23	management	management	NOUN
ajbmeb-2286	229	24	,	,	PUNCT
ajbmeb-2286	229	25	economics	economic	NOUN
ajbmeb-2286	229	26	and	and	CCONJ
ajbmeb-2286	229	27	banking	banking	NOUN
ajbmeb-2286	229	28	volume	volume	NOUN
ajbmeb-2286	229	29	27	27	NUM
ajbmeb-2286	229	30	august	august	PROPN
ajbmeb-2286	229	31	2024	2024	NUM
ajbmeb-2286	229	32	p	p	NOUN
ajbmeb-2286	229	33	a	a	DET
ajbmeb-2286	229	34	g	g	NOUN
ajbmeb-2286	229	35	e	e	NOUN
ajbmeb-2286	229	36	|	|	ADV
ajbmeb-2286	229	37	12	12	NUM
ajbmeb-2286	229	38	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	229	39	retention	retention	NOUN
ajbmeb-2286	229	40	dynamics	dynamic	NOUN
ajbmeb-2286	229	41	,	,	PUNCT
ajbmeb-2286	229	42	which	which	PRON
ajbmeb-2286	229	43	is	be	AUX
ajbmeb-2286	229	44	different	different	ADJ
ajbmeb-2286	229	45	from	from	ADP
ajbmeb-2286	229	46	previous	previous	ADJ
ajbmeb-2286	229	47	research	research	NOUN
ajbmeb-2286	229	48	on	on	ADP
ajbmeb-2286	229	49	self	self	NOUN
ajbmeb-2286	229	50	-	-	PUNCT
ajbmeb-2286	229	51	service	service	NOUN
ajbmeb-2286	229	52	technology	technology	NOUN
ajbmeb-2286	229	53	.	.	PUNCT
ajbmeb-2286	230	1	in	in	ADP
ajbmeb-2286	230	2	previous	previous	ADJ
ajbmeb-2286	230	3	studies	study	NOUN
ajbmeb-2286	230	4	,	,	PUNCT
ajbmeb-2286	230	5	perceptions	perception	NOUN
ajbmeb-2286	230	6	of	of	ADP
ajbmeb-2286	230	7	organisations	organisation	NOUN
ajbmeb-2286	230	8	were	be	AUX
ajbmeb-2286	230	9	able	able	ADJ
ajbmeb-2286	230	10	to	to	PART
ajbmeb-2286	230	11	predict	predict	VERB
ajbmeb-2286	230	12	customer	customer	NOUN
ajbmeb-2286	230	13	retention	retention	NOUN
ajbmeb-2286	230	14	measures	measure	NOUN
ajbmeb-2286	230	15	,	,	PUNCT
ajbmeb-2286	230	16	even	even	ADV
ajbmeb-2286	230	17	when	when	SCONJ
ajbmeb-2286	230	18	other	other	ADJ
ajbmeb-2286	230	19	factors	factor	NOUN
ajbmeb-2286	230	20	such	such	ADJ
ajbmeb-2286	230	21	as	as	ADP
ajbmeb-2286	230	22	customer	customer	NOUN
ajbmeb-2286	230	23	satisfaction	satisfaction	NOUN
ajbmeb-2286	230	24	,	,	PUNCT
ajbmeb-2286	230	25	commitment	commitment	NOUN
ajbmeb-2286	230	26	,	,	PUNCT
ajbmeb-2286	230	27	and	and	CCONJ
ajbmeb-2286	230	28	loyalty	loyalty	NOUN
ajbmeb-2286	230	29	were	be	AUX
ajbmeb-2286	230	30	taken	take	VERB
ajbmeb-2286	230	31	into	into	ADP
ajbmeb-2286	230	32	account	account	NOUN
ajbmeb-2286	230	33	.	.	PUNCT
ajbmeb-2286	231	1	the	the	DET
ajbmeb-2286	231	2	research	research	NOUN
ajbmeb-2286	231	3	aligns	align	VERB
ajbmeb-2286	231	4	with	with	ADP
ajbmeb-2286	231	5	the	the	DET
ajbmeb-2286	231	6	findings	finding	NOUN
ajbmeb-2286	231	7	of	of	ADP
ajbmeb-2286	231	8	bitner	bitner	NOUN
ajbmeb-2286	231	9	et	et	PROPN
ajbmeb-2286	231	10	al	al	PROPN
ajbmeb-2286	231	11	.	.	PROPN
ajbmeb-2286	231	12	,	,	PUNCT
ajbmeb-2286	231	13	(	(	PUNCT
ajbmeb-2286	231	14	2002	2002	NUM
ajbmeb-2286	231	15	)	)	PUNCT
ajbmeb-2286	231	16	and	and	CCONJ
ajbmeb-2286	231	17	meuter	meuter	NOUN
ajbmeb-2286	231	18	,	,	PUNCT
ajbmeb-2286	231	19	bitner	bitner	NOUN
ajbmeb-2286	231	20	,	,	PUNCT
ajbmeb-2286	231	21	ostrom	ostrom	NOUN
ajbmeb-2286	231	22	,	,	PUNCT
ajbmeb-2286	231	23	and	and	CCONJ
ajbmeb-2286	231	24	brown	brown	ADJ
ajbmeb-2286	231	25	,	,	PUNCT
ajbmeb-2286	231	26	(	(	PUNCT
ajbmeb-2286	231	27	2005	2005	NUM
ajbmeb-2286	231	28	)	)	PUNCT
ajbmeb-2286	231	29	,	,	PUNCT
ajbmeb-2286	231	30	which	which	PRON
ajbmeb-2286	231	31	indicate	indicate	VERB
ajbmeb-2286	231	32	that	that	DET
ajbmeb-2286	231	33	self	self	NOUN
ajbmeb-2286	231	34	-	-	PUNCT
ajbmeb-2286	231	35	service	service	NOUN
ajbmeb-2286	231	36	technologies	technology	NOUN
ajbmeb-2286	231	37	(	(	PUNCT
ajbmeb-2286	231	38	ssts	sst	NOUN
ajbmeb-2286	231	39	)	)	PUNCT
ajbmeb-2286	231	40	contribute	contribute	VERB
ajbmeb-2286	231	41	to	to	ADP
ajbmeb-2286	231	42	increased	increase	VERB
ajbmeb-2286	231	43	customer	customer	NOUN
ajbmeb-2286	231	44	loyalty	loyalty	NOUN
ajbmeb-2286	231	45	.	.	PUNCT
ajbmeb-2286	232	1	similarly	similarly	ADV
ajbmeb-2286	232	2	,	,	PUNCT
ajbmeb-2286	232	3	demirci	demirci	VERB
ajbmeb-2286	232	4	orel	orel	PROPN
ajbmeb-2286	232	5	and	and	CCONJ
ajbmeb-2286	232	6	kara	kara	PROPN
ajbmeb-2286	232	7	,	,	PUNCT
ajbmeb-2286	232	8	(	(	PUNCT
ajbmeb-2286	232	9	2014	2014	NUM
ajbmeb-2286	232	10	)	)	PUNCT
ajbmeb-2286	232	11	and	and	CCONJ
ajbmeb-2286	232	12	lin	lin	PROPN
ajbmeb-2286	232	13	and	and	CCONJ
ajbmeb-2286	232	14	hsieh	hsieh	PROPN
ajbmeb-2286	232	15	,	,	PUNCT
ajbmeb-2286	232	16	(	(	PUNCT
ajbmeb-2286	232	17	2007	2007	NUM
ajbmeb-2286	232	18	)	)	PUNCT
ajbmeb-2286	232	19	discovered	discover	VERB
ajbmeb-2286	232	20	a	a	DET
ajbmeb-2286	232	21	positive	positive	ADJ
ajbmeb-2286	232	22	correlation	correlation	NOUN
ajbmeb-2286	232	23	between	between	ADP
ajbmeb-2286	232	24	sst	sst	PROPN
ajbmeb-2286	232	25	user	user	NOUN
ajbmeb-2286	232	26	loyalty	loyalty	NOUN
ajbmeb-2286	232	27	and	and	CCONJ
ajbmeb-2286	232	28	post	post	ADJ
ajbmeb-2286	232	29	-	-	ADJ
ajbmeb-2286	232	30	behavioral	behavioral	ADJ
ajbmeb-2286	232	31	intentions	intention	NOUN
ajbmeb-2286	232	32	.	.	PUNCT
ajbmeb-2286	233	1	demirci	demirci	PROPN
ajbmeb-2286	233	2	orel	orel	PROPN
ajbmeb-2286	233	3	and	and	CCONJ
ajbmeb-2286	233	4	kara	kara	PROPN
ajbmeb-2286	233	5	(	(	PUNCT
ajbmeb-2286	233	6	2014	2014	NUM
ajbmeb-2286	233	7	)	)	PUNCT
ajbmeb-2286	233	8	found	find	VERB
ajbmeb-2286	233	9	that	that	SCONJ
ajbmeb-2286	233	10	self	self	NOUN
ajbmeb-2286	233	11	-	-	PUNCT
ajbmeb-2286	233	12	checkout	checkout	NOUN
ajbmeb-2286	233	13	service	service	NOUN
ajbmeb-2286	233	14	quality	quality	NOUN
ajbmeb-2286	233	15	has	have	VERB
ajbmeb-2286	233	16	a	a	DET
ajbmeb-2286	233	17	favourable	favourable	ADJ
ajbmeb-2286	233	18	impact	impact	NOUN
ajbmeb-2286	233	19	on	on	ADP
ajbmeb-2286	233	20	customer	customer	NOUN
ajbmeb-2286	233	21	loyalty	loyalty	NOUN
ajbmeb-2286	233	22	through	through	ADP
ajbmeb-2286	233	23	the	the	DET
ajbmeb-2286	233	24	indirect	indirect	ADJ
ajbmeb-2286	233	25	influence	influence	NOUN
ajbmeb-2286	233	26	of	of	ADP
ajbmeb-2286	233	27	customer	customer	NOUN
ajbmeb-2286	233	28	satisfaction	satisfaction	NOUN
ajbmeb-2286	233	29	.	.	PUNCT
ajbmeb-2286	234	1	they	they	PRON
ajbmeb-2286	234	2	examined	examine	VERB
ajbmeb-2286	234	3	many	many	ADJ
ajbmeb-2286	234	4	aspects	aspect	NOUN
ajbmeb-2286	234	5	of	of	ADP
ajbmeb-2286	234	6	self	self	NOUN
ajbmeb-2286	234	7	-	-	PUNCT
ajbmeb-2286	234	8	service	service	NOUN
ajbmeb-2286	234	9	quality	quality	NOUN
ajbmeb-2286	234	10	to	to	PART
ajbmeb-2286	234	11	reach	reach	VERB
ajbmeb-2286	234	12	this	this	DET
ajbmeb-2286	234	13	conclusion	conclusion	NOUN
ajbmeb-2286	234	14	.	.	PUNCT
ajbmeb-2286	235	1	ii	ii	PROPN
ajbmeb-2286	235	2	.	.	PUNCT
ajbmeb-2286	235	3	service	service	NOUN
ajbmeb-2286	235	4	process	process	NOUN
ajbmeb-2286	235	5	blueprinting	blueprint	VERB
ajbmeb-2286	235	6	significantly	significantly	ADV
ajbmeb-2286	235	7	and	and	CCONJ
ajbmeb-2286	235	8	positively	positively	ADV
ajbmeb-2286	235	9	correlates	correlate	VERB
ajbmeb-2286	235	10	with	with	ADP
ajbmeb-2286	235	11	customer	customer	NOUN
ajbmeb-2286	235	12	retention	retention	NOUN
ajbmeb-2286	235	13	.	.	PUNCT
ajbmeb-2286	236	1	the	the	DET
ajbmeb-2286	236	2	evidence	evidence	NOUN
ajbmeb-2286	236	3	indicates	indicate	VERB
ajbmeb-2286	236	4	a	a	DET
ajbmeb-2286	236	5	significant	significant	ADJ
ajbmeb-2286	236	6	relationship	relationship	NOUN
ajbmeb-2286	236	7	between	between	ADP
ajbmeb-2286	236	8	service	service	NOUN
ajbmeb-2286	236	9	process	process	NOUN
ajbmeb-2286	236	10	blueprinting	blueprinting	NOUN
ajbmeb-2286	236	11	and	and	CCONJ
ajbmeb-2286	236	12	customer	customer	NOUN
ajbmeb-2286	236	13	retention	retention	NOUN
ajbmeb-2286	236	14	in	in	ADP
ajbmeb-2286	236	15	the	the	DET
ajbmeb-2286	236	16	airline	airline	NOUN
ajbmeb-2286	236	17	industry	industry	NOUN
ajbmeb-2286	236	18	.	.	PUNCT
ajbmeb-2286	237	1	service	service	NOUN
ajbmeb-2286	237	2	process	process	NOUN
ajbmeb-2286	237	3	blueprinting	blueprinting	NOUN
ajbmeb-2286	237	4	has	have	VERB
ajbmeb-2286	237	5	a	a	DET
ajbmeb-2286	237	6	noteworthy	noteworthy	ADJ
ajbmeb-2286	237	7	influence	influence	NOUN
ajbmeb-2286	237	8	on	on	ADP
ajbmeb-2286	237	9	three	three	NUM
ajbmeb-2286	237	10	aspects	aspect	NOUN
ajbmeb-2286	237	11	of	of	ADP
ajbmeb-2286	237	12	customer	customer	NOUN
ajbmeb-2286	237	13	retention	retention	NOUN
ajbmeb-2286	237	14	:	:	PUNCT
ajbmeb-2286	237	15	customer	customer	NOUN
ajbmeb-2286	237	16	satisfaction	satisfaction	NOUN
ajbmeb-2286	237	17	,	,	PUNCT
ajbmeb-2286	237	18	customer	customer	NOUN
ajbmeb-2286	237	19	commitment	commitment	NOUN
ajbmeb-2286	237	20	,	,	PUNCT
ajbmeb-2286	237	21	and	and	CCONJ
ajbmeb-2286	237	22	customer	customer	NOUN
ajbmeb-2286	237	23	loyalty	loyalty	NOUN
ajbmeb-2286	237	24	.	.	PUNCT
ajbmeb-2286	238	1	significantly	significantly	ADV
ajbmeb-2286	238	2	,	,	PUNCT
ajbmeb-2286	238	3	the	the	DET
ajbmeb-2286	238	4	findings	finding	NOUN
ajbmeb-2286	238	5	of	of	ADP
ajbmeb-2286	238	6	this	this	DET
ajbmeb-2286	238	7	thesis	thesis	NOUN
ajbmeb-2286	238	8	indicate	indicate	VERB
ajbmeb-2286	238	9	that	that	SCONJ
ajbmeb-2286	238	10	the	the	DET
ajbmeb-2286	238	11	service	service	NOUN
ajbmeb-2286	238	12	delivery	delivery	NOUN
ajbmeb-2286	238	13	process	process	NOUN
ajbmeb-2286	238	14	is	be	AUX
ajbmeb-2286	238	15	a	a	DET
ajbmeb-2286	238	16	strong	strong	ADJ
ajbmeb-2286	238	17	predictor	predictor	NOUN
ajbmeb-2286	238	18	of	of	ADP
ajbmeb-2286	238	19	customer	customer	NOUN
ajbmeb-2286	238	20	retention	retention	NOUN
ajbmeb-2286	238	21	outcomes	outcome	NOUN
ajbmeb-2286	238	22	,	,	PUNCT
ajbmeb-2286	238	23	even	even	ADV
ajbmeb-2286	238	24	after	after	ADP
ajbmeb-2286	238	25	accounting	account	VERB
ajbmeb-2286	238	26	for	for	ADP
ajbmeb-2286	238	27	the	the	DET
ajbmeb-2286	238	28	effects	effect	NOUN
ajbmeb-2286	238	29	of	of	ADP
ajbmeb-2286	238	30	service	service	NOUN
ajbmeb-2286	238	31	process	process	NOUN
ajbmeb-2286	238	32	blueprinting	blueprint	VERB
ajbmeb-2286	238	33	.	.	PUNCT
ajbmeb-2286	239	1	service	service	NOUN
ajbmeb-2286	239	2	process	process	NOUN
ajbmeb-2286	239	3	blueprinting	blueprinting	NOUN
ajbmeb-2286	239	4	was	be	AUX
ajbmeb-2286	239	5	found	find	VERB
ajbmeb-2286	239	6	to	to	PART
ajbmeb-2286	239	7	have	have	VERB
ajbmeb-2286	239	8	a	a	DET
ajbmeb-2286	239	9	robust	robust	ADJ
ajbmeb-2286	239	10	and	and	CCONJ
ajbmeb-2286	239	11	favourable	favourable	ADJ
ajbmeb-2286	239	12	correlation	correlation	NOUN
ajbmeb-2286	239	13	with	with	ADP
ajbmeb-2286	239	14	customer	customer	NOUN
ajbmeb-2286	239	15	retention	retention	NOUN
ajbmeb-2286	239	16	measures	measure	NOUN
ajbmeb-2286	239	17	.	.	PUNCT
ajbmeb-2286	240	1	prior	prior	ADJ
ajbmeb-2286	240	2	research	research	NOUN
ajbmeb-2286	240	3	has	have	AUX
ajbmeb-2286	240	4	identified	identify	VERB
ajbmeb-2286	240	5	a	a	DET
ajbmeb-2286	240	6	substantial	substantial	ADJ
ajbmeb-2286	240	7	and	and	CCONJ
ajbmeb-2286	240	8	favourable	favourable	ADJ
ajbmeb-2286	240	9	correlation	correlation	NOUN
ajbmeb-2286	240	10	between	between	ADP
ajbmeb-2286	240	11	the	the	DET
ajbmeb-2286	240	12	variables	variable	NOUN
ajbmeb-2286	240	13	.	.	PUNCT
ajbmeb-2286	241	1	fernandes	fernande	NOUN
ajbmeb-2286	241	2	and	and	CCONJ
ajbmeb-2286	241	3	morgado	morgado	NOUN
ajbmeb-2286	241	4	(	(	PUNCT
ajbmeb-2286	241	5	2018	2018	NUM
ajbmeb-2286	241	6	)	)	PUNCT
ajbmeb-2286	241	7	discovered	discover	VERB
ajbmeb-2286	241	8	a	a	DET
ajbmeb-2286	241	9	clear	clear	ADJ
ajbmeb-2286	241	10	and	and	CCONJ
ajbmeb-2286	241	11	direct	direct	ADJ
ajbmeb-2286	241	12	correlation	correlation	NOUN
ajbmeb-2286	241	13	between	between	ADP
ajbmeb-2286	241	14	post	post	ADJ
ajbmeb-2286	241	15	-	-	NOUN
ajbmeb-2286	241	16	recovery	recovery	NOUN
ajbmeb-2286	241	17	happiness	happiness	NOUN
ajbmeb-2286	241	18	and	and	CCONJ
ajbmeb-2286	241	19	high	high	ADJ
ajbmeb-2286	241	20	-	-	PUNCT
ajbmeb-2286	241	21	contact	contact	NOUN
ajbmeb-2286	241	22	customised	customise	VERB
ajbmeb-2286	241	23	services	service	NOUN
ajbmeb-2286	241	24	,	,	PUNCT
ajbmeb-2286	241	25	especially	especially	ADV
ajbmeb-2286	241	26	when	when	SCONJ
ajbmeb-2286	241	27	these	these	DET
ajbmeb-2286	241	28	services	service	NOUN
ajbmeb-2286	241	29	are	be	AUX
ajbmeb-2286	241	30	begun	begin	VERB
ajbmeb-2286	241	31	by	by	ADP
ajbmeb-2286	241	32	competent	competent	ADJ
ajbmeb-2286	241	33	staff	staff	NOUN
ajbmeb-2286	241	34	.	.	PUNCT
ajbmeb-2286	242	1	in	in	ADP
ajbmeb-2286	242	2	their	their	PRON
ajbmeb-2286	242	3	study	study	NOUN
ajbmeb-2286	242	4	,	,	PUNCT
ajbmeb-2286	242	5	muhammed	muhamme	VERB
ajbmeb-2286	242	6	,	,	PUNCT
ajbmeb-2286	242	7	fabiha	fabiha	VERB
ajbmeb-2286	242	8	,	,	PUNCT
ajbmeb-2286	242	9	and	and	CCONJ
ajbmeb-2286	242	10	saraj	saraj	PROPN
ajbmeb-2286	242	11	(	(	PUNCT
ajbmeb-2286	242	12	2017	2017	NUM
ajbmeb-2286	242	13	)	)	PUNCT
ajbmeb-2286	242	14	discovered	discover	VERB
ajbmeb-2286	242	15	a	a	DET
ajbmeb-2286	242	16	positive	positive	ADJ
ajbmeb-2286	242	17	correlation	correlation	NOUN
ajbmeb-2286	242	18	between	between	ADP
ajbmeb-2286	242	19	customer	customer	NOUN
ajbmeb-2286	242	20	engagement	engagement	NOUN
ajbmeb-2286	242	21	in	in	ADP
ajbmeb-2286	242	22	the	the	DET
ajbmeb-2286	242	23	service	service	NOUN
ajbmeb-2286	242	24	process	process	NOUN
ajbmeb-2286	242	25	and	and	CCONJ
ajbmeb-2286	242	26	the	the	DET
ajbmeb-2286	242	27	amount	amount	NOUN
ajbmeb-2286	242	28	of	of	ADP
ajbmeb-2286	242	29	value	value	NOUN
ajbmeb-2286	242	30	co	co	NOUN
ajbmeb-2286	242	31	-	-	NOUN
ajbmeb-2286	242	32	creation	creation	NOUN
ajbmeb-2286	242	33	with	with	ADP
ajbmeb-2286	242	34	staff	staff	NOUN
ajbmeb-2286	242	35	.	.	PUNCT
ajbmeb-2286	243	1	5	5	X
ajbmeb-2286	243	2	.	.	X
ajbmeb-2286	243	3	conclusion	conclusion	NOUN
ajbmeb-2286	243	4	the	the	DET
ajbmeb-2286	243	5	findings	finding	NOUN
ajbmeb-2286	243	6	indicate	indicate	VERB
ajbmeb-2286	243	7	that	that	SCONJ
ajbmeb-2286	243	8	the	the	DET
ajbmeb-2286	243	9	dimensions	dimension	NOUN
ajbmeb-2286	243	10	of	of	ADP
ajbmeb-2286	243	11	service	service	NOUN
ajbmeb-2286	243	12	delivery	delivery	NOUN
ajbmeb-2286	243	13	process	process	NOUN
ajbmeb-2286	243	14	,	,	PUNCT
ajbmeb-2286	243	15	namely	namely	ADV
ajbmeb-2286	243	16	self	self	NOUN
ajbmeb-2286	243	17	-	-	PUNCT
ajbmeb-2286	243	18	service	service	NOUN
ajbmeb-2286	243	19	technology	technology	NOUN
ajbmeb-2286	243	20	and	and	CCONJ
ajbmeb-2286	243	21	service	service	NOUN
ajbmeb-2286	243	22	process	process	NOUN
ajbmeb-2286	243	23	blueprinting	blueprinting	NOUN
ajbmeb-2286	243	24	,	,	PUNCT
ajbmeb-2286	243	25	have	have	VERB
ajbmeb-2286	243	26	a	a	DET
ajbmeb-2286	243	27	key	key	ADJ
ajbmeb-2286	243	28	role	role	NOUN
ajbmeb-2286	243	29	in	in	ADP
ajbmeb-2286	243	30	attaining	attain	VERB
ajbmeb-2286	243	31	customer	customer	NOUN
ajbmeb-2286	243	32	retention	retention	NOUN
ajbmeb-2286	243	33	of	of	ADP
ajbmeb-2286	243	34	airlines	airline	NOUN
ajbmeb-2286	243	35	in	in	ADP
ajbmeb-2286	243	36	rivers	river	NOUN
ajbmeb-2286	243	37	state	state	PROPN
ajbmeb-2286	243	38	.	.	PUNCT
ajbmeb-2286	244	1	the	the	DET
ajbmeb-2286	244	2	results	result	NOUN
ajbmeb-2286	244	3	on	on	ADP
ajbmeb-2286	244	4	the	the	DET
ajbmeb-2286	244	5	aspects	aspect	NOUN
ajbmeb-2286	244	6	of	of	ADP
ajbmeb-2286	244	7	service	service	NOUN
ajbmeb-2286	244	8	delivery	delivery	NOUN
ajbmeb-2286	244	9	process	process	NOUN
ajbmeb-2286	244	10	,	,	PUNCT
ajbmeb-2286	244	11	namely	namely	ADV
ajbmeb-2286	244	12	self	self	NOUN
ajbmeb-2286	244	13	-	-	PUNCT
ajbmeb-2286	244	14	service	service	NOUN
ajbmeb-2286	244	15	technology	technology	NOUN
ajbmeb-2286	244	16	and	and	CCONJ
ajbmeb-2286	244	17	service	service	NOUN
ajbmeb-2286	244	18	process	process	NOUN
ajbmeb-2286	244	19	blueprinting	blueprinting	NOUN
ajbmeb-2286	244	20	,	,	PUNCT
ajbmeb-2286	244	21	have	have	VERB
ajbmeb-2286	244	22	a	a	DET
ajbmeb-2286	244	23	major	major	ADJ
ajbmeb-2286	244	24	beneficial	beneficial	ADJ
ajbmeb-2286	244	25	impact	impact	NOUN
ajbmeb-2286	244	26	on	on	ADP
ajbmeb-2286	244	27	attaining	attain	VERB
ajbmeb-2286	244	28	customer	customer	NOUN
ajbmeb-2286	244	29	retention	retention	NOUN
ajbmeb-2286	244	30	,	,	PUNCT
ajbmeb-2286	244	31	which	which	PRON
ajbmeb-2286	244	32	includes	include	VERB
ajbmeb-2286	244	33	customer	customer	NOUN
ajbmeb-2286	244	34	satisfaction	satisfaction	NOUN
ajbmeb-2286	244	35	and	and	CCONJ
ajbmeb-2286	244	36	customer	customer	NOUN
ajbmeb-2286	244	37	commitment	commitment	NOUN
ajbmeb-2286	244	38	,	,	PUNCT
ajbmeb-2286	244	39	for	for	ADP
ajbmeb-2286	244	40	airlines	airline	NOUN
ajbmeb-2286	244	41	in	in	ADP
ajbmeb-2286	244	42	rivers	river	NOUN
ajbmeb-2286	244	43	state	state	NOUN
ajbmeb-2286	244	44	.	.	PUNCT
ajbmeb-2286	245	1	specifically	specifically	ADV
ajbmeb-2286	245	2	,	,	PUNCT
ajbmeb-2286	245	3	it	it	PRON
ajbmeb-2286	245	4	was	be	AUX
ajbmeb-2286	245	5	concluded	conclude	VERB
ajbmeb-2286	245	6	that	that	SCONJ
ajbmeb-2286	245	7	:	:	PUNCT
ajbmeb-2286	245	8	a.	a.	NOUN
ajbmeb-2286	245	9	the	the	DET
ajbmeb-2286	245	10	findings	finding	NOUN
ajbmeb-2286	245	11	on	on	ADP
ajbmeb-2286	245	12	the	the	DET
ajbmeb-2286	245	13	correlation	correlation	NOUN
ajbmeb-2286	245	14	between	between	ADP
ajbmeb-2286	245	15	self	self	NOUN
ajbmeb-2286	245	16	-	-	PUNCT
ajbmeb-2286	245	17	service	service	NOUN
ajbmeb-2286	245	18	technology	technology	NOUN
ajbmeb-2286	245	19	and	and	CCONJ
ajbmeb-2286	245	20	customer	customer	NOUN
ajbmeb-2286	245	21	retention	retention	NOUN
ajbmeb-2286	245	22	(	(	PUNCT
ajbmeb-2286	245	23	customer	customer	NOUN
ajbmeb-2286	245	24	satisfaction	satisfaction	NOUN
ajbmeb-2286	245	25	and	and	CCONJ
ajbmeb-2286	245	26	customer	customer	NOUN
ajbmeb-2286	245	27	commitment	commitment	NOUN
ajbmeb-2286	245	28	)	)	PUNCT
ajbmeb-2286	245	29	demonstrated	demonstrate	VERB
ajbmeb-2286	245	30	a	a	DET
ajbmeb-2286	245	31	significant	significant	ADJ
ajbmeb-2286	245	32	and	and	CCONJ
ajbmeb-2286	245	33	favourable	favourable	ADJ
ajbmeb-2286	245	34	influence	influence	NOUN
ajbmeb-2286	245	35	.	.	PUNCT
ajbmeb-2286	246	1	b.	b.	PROPN
ajbmeb-2286	246	2	based	base	VERB
ajbmeb-2286	246	3	on	on	ADP
ajbmeb-2286	246	4	the	the	DET
ajbmeb-2286	246	5	second	second	ADJ
ajbmeb-2286	246	6	research	research	NOUN
ajbmeb-2286	246	7	question	question	NOUN
ajbmeb-2286	246	8	,	,	PUNCT
ajbmeb-2286	246	9	the	the	DET
ajbmeb-2286	246	10	study	study	NOUN
ajbmeb-2286	246	11	indicates	indicate	VERB
ajbmeb-2286	246	12	that	that	SCONJ
ajbmeb-2286	246	13	there	there	PRON
ajbmeb-2286	246	14	is	be	VERB
ajbmeb-2286	246	15	a	a	DET
ajbmeb-2286	246	16	strong	strong	ADJ
ajbmeb-2286	246	17	and	and	CCONJ
ajbmeb-2286	246	18	significant	significant	ADJ
ajbmeb-2286	246	19	beneficial	beneficial	ADJ
ajbmeb-2286	246	20	association	association	NOUN
ajbmeb-2286	246	21	between	between	ADP
ajbmeb-2286	246	22	service	service	NOUN
ajbmeb-2286	246	23	process	process	NOUN
ajbmeb-2286	246	24	blueprinting	blueprinting	NOUN
ajbmeb-2286	246	25	and	and	CCONJ
ajbmeb-2286	246	26	customer	customer	NOUN
ajbmeb-2286	246	27	retention	retention	NOUN
ajbmeb-2286	246	28	(	(	PUNCT
ajbmeb-2286	246	29	customer	customer	NOUN
ajbmeb-2286	246	30	satisfaction	satisfaction	NOUN
ajbmeb-2286	246	31	and	and	CCONJ
ajbmeb-2286	246	32	customer	customer	NOUN
ajbmeb-2286	246	33	commitment	commitment	NOUN
ajbmeb-2286	246	34	)	)	PUNCT
ajbmeb-2286	246	35	of	of	ADP
ajbmeb-2286	246	36	airlines	airline	NOUN
ajbmeb-2286	246	37	in	in	ADP
ajbmeb-2286	246	38	rivers	river	NOUN
ajbmeb-2286	246	39	state	state	PROPN
ajbmeb-2286	246	40	.	.	PUNCT
ajbmeb-2286	247	1	5.1	5.1	NUM
ajbmeb-2286	247	2	recommendations	recommendation	NOUN
ajbmeb-2286	247	3	based	base	VERB
ajbmeb-2286	247	4	on	on	ADP
ajbmeb-2286	247	5	the	the	DET
ajbmeb-2286	247	6	documented	document	VERB
ajbmeb-2286	247	7	findings	finding	NOUN
ajbmeb-2286	247	8	and	and	CCONJ
ajbmeb-2286	247	9	conclusions	conclusion	NOUN
ajbmeb-2286	247	10	of	of	ADP
ajbmeb-2286	247	11	this	this	DET
ajbmeb-2286	247	12	study	study	NOUN
ajbmeb-2286	247	13	,	,	PUNCT
ajbmeb-2286	247	14	the	the	DET
ajbmeb-2286	247	15	following	follow	VERB
ajbmeb-2286	247	16	recommendation	recommendation	NOUN
ajbmeb-2286	247	17	were	be	AUX
ajbmeb-2286	247	18	advanced	advanced	ADJ
ajbmeb-2286	247	19	:	:	PUNCT
ajbmeb-2286	247	20	i.	i.	NOUN
ajbmeb-2286	247	21	this	this	DET
ajbmeb-2286	247	22	study	study	NOUN
ajbmeb-2286	247	23	suggests	suggest	VERB
ajbmeb-2286	247	24	that	that	SCONJ
ajbmeb-2286	247	25	airlines	airline	NOUN
ajbmeb-2286	247	26	should	should	AUX
ajbmeb-2286	247	27	ensure	ensure	VERB
ajbmeb-2286	247	28	that	that	SCONJ
ajbmeb-2286	247	29	their	their	PRON
ajbmeb-2286	247	30	self	self	NOUN
ajbmeb-2286	247	31	-	-	PUNCT
ajbmeb-2286	247	32	service	service	NOUN
ajbmeb-2286	247	33	technology	technology	NOUN
ajbmeb-2286	247	34	are	be	AUX
ajbmeb-2286	247	35	readily	readily	ADV
ajbmeb-2286	247	36	available	available	ADJ
ajbmeb-2286	247	37	and	and	CCONJ
ajbmeb-2286	247	38	user	user	NOUN
ajbmeb-2286	247	39	-	-	PUNCT
ajbmeb-2286	247	40	friendly	friendly	ADJ
ajbmeb-2286	247	41	.	.	PUNCT
ajbmeb-2286	248	1	customers	customer	NOUN
ajbmeb-2286	248	2	expressed	express	VERB
ajbmeb-2286	248	3	dissatisfaction	dissatisfaction	NOUN
ajbmeb-2286	248	4	with	with	ADP
ajbmeb-2286	248	5	the	the	DET
ajbmeb-2286	248	6	challenges	challenge	NOUN
ajbmeb-2286	248	7	encountered	encounter	VERB
ajbmeb-2286	248	8	american	american	ADJ
ajbmeb-2286	248	9	journal	journal	PROPN
ajbmeb-2286	248	10	of	of	ADP
ajbmeb-2286	248	11	business	business	NOUN
ajbmeb-2286	248	12	management	management	NOUN
ajbmeb-2286	248	13	,	,	PUNCT
ajbmeb-2286	248	14	economics	economic	NOUN
ajbmeb-2286	248	15	and	and	CCONJ
ajbmeb-2286	248	16	banking	banking	NOUN
ajbmeb-2286	248	17	volume	volume	NOUN
ajbmeb-2286	248	18	27	27	NUM
ajbmeb-2286	248	19	august	august	PROPN
ajbmeb-2286	248	20	2024	2024	NUM
ajbmeb-2286	248	21	p	p	NOUN
ajbmeb-2286	248	22	a	a	PRON
ajbmeb-2286	248	23	g	g	NOUN
ajbmeb-2286	248	24	e	e	NOUN
ajbmeb-2286	248	25	|	|	ADV
ajbmeb-2286	248	26	13	13	NUM
ajbmeb-2286	248	27	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	248	28	while	while	SCONJ
ajbmeb-2286	248	29	utilising	utilise	VERB
ajbmeb-2286	248	30	self	self	NOUN
ajbmeb-2286	248	31	-	-	PUNCT
ajbmeb-2286	248	32	service	service	NOUN
ajbmeb-2286	248	33	technologies	technology	NOUN
ajbmeb-2286	248	34	in	in	ADP
ajbmeb-2286	248	35	the	the	DET
ajbmeb-2286	248	36	aviation	aviation	NOUN
ajbmeb-2286	248	37	industry	industry	NOUN
ajbmeb-2286	248	38	.	.	PUNCT
ajbmeb-2286	249	1	hence	hence	ADV
ajbmeb-2286	249	2	,	,	PUNCT
ajbmeb-2286	249	3	the	the	DET
ajbmeb-2286	249	4	inclusion	inclusion	NOUN
ajbmeb-2286	249	5	of	of	ADP
ajbmeb-2286	249	6	less	less	ADV
ajbmeb-2286	249	7	complex	complex	ADJ
ajbmeb-2286	249	8	self	self	NOUN
ajbmeb-2286	249	9	-	-	PUNCT
ajbmeb-2286	249	10	service	service	NOUN
ajbmeb-2286	249	11	technology	technology	NOUN
ajbmeb-2286	249	12	is	be	AUX
ajbmeb-2286	249	13	necessary	necessary	ADJ
ajbmeb-2286	249	14	to	to	PART
ajbmeb-2286	249	15	enhance	enhance	VERB
ajbmeb-2286	249	16	the	the	DET
ajbmeb-2286	249	17	provision	provision	NOUN
ajbmeb-2286	249	18	of	of	ADP
ajbmeb-2286	249	19	high	high	ADJ
ajbmeb-2286	249	20	-	-	PUNCT
ajbmeb-2286	249	21	quality	quality	NOUN
ajbmeb-2286	249	22	services	service	NOUN
ajbmeb-2286	249	23	.	.	PUNCT
ajbmeb-2286	250	1	ii	ii	PROPN
ajbmeb-2286	250	2	.	.	PUNCT
ajbmeb-2286	251	1	furthermore	furthermore	ADV
ajbmeb-2286	251	2	,	,	PUNCT
ajbmeb-2286	251	3	airlines	airline	NOUN
ajbmeb-2286	251	4	should	should	AUX
ajbmeb-2286	251	5	be	be	AUX
ajbmeb-2286	251	6	cognizant	cognizant	ADJ
ajbmeb-2286	251	7	of	of	ADP
ajbmeb-2286	251	8	the	the	DET
ajbmeb-2286	251	9	channels	channel	NOUN
ajbmeb-2286	251	10	via	via	ADP
ajbmeb-2286	251	11	which	which	PRON
ajbmeb-2286	251	12	their	their	PRON
ajbmeb-2286	251	13	consumers	consumer	NOUN
ajbmeb-2286	251	14	get	get	VERB
ajbmeb-2286	251	15	information	information	NOUN
ajbmeb-2286	251	16	about	about	ADP
ajbmeb-2286	251	17	their	their	PRON
ajbmeb-2286	251	18	service	service	NOUN
ajbmeb-2286	251	19	offerings	offering	NOUN
ajbmeb-2286	251	20	in	in	ADP
ajbmeb-2286	251	21	order	order	NOUN
ajbmeb-2286	251	22	to	to	PART
ajbmeb-2286	251	23	successfully	successfully	ADV
ajbmeb-2286	251	24	control	control	VERB
ajbmeb-2286	251	25	their	their	PRON
ajbmeb-2286	251	26	external	external	ADJ
ajbmeb-2286	251	27	communications	communication	NOUN
ajbmeb-2286	251	28	.	.	PUNCT
ajbmeb-2286	252	1	iii	iii	X
ajbmeb-2286	252	2	.	.	PUNCT
ajbmeb-2286	252	3	iii	iii	PROPN
ajbmeb-2286	252	4	.	.	PUNCT
ajbmeb-2286	253	1	airlines	airline	NOUN
ajbmeb-2286	253	2	should	should	AUX
ajbmeb-2286	253	3	prioritise	prioritise	ADV
ajbmeb-2286	253	4	aligning	align	VERB
ajbmeb-2286	253	5	their	their	PRON
ajbmeb-2286	253	6	operations	operation	NOUN
ajbmeb-2286	253	7	to	to	PART
ajbmeb-2286	253	8	consistently	consistently	ADV
ajbmeb-2286	253	9	provide	provide	VERB
ajbmeb-2286	253	10	a	a	DET
ajbmeb-2286	253	11	captivating	captivate	VERB
ajbmeb-2286	253	12	customer	customer	NOUN
ajbmeb-2286	253	13	experience	experience	NOUN
ajbmeb-2286	253	14	by	by	ADP
ajbmeb-2286	253	15	effectively	effectively	ADV
ajbmeb-2286	253	16	engaging	engage	VERB
ajbmeb-2286	253	17	with	with	ADP
ajbmeb-2286	253	18	consumers	consumer	NOUN
ajbmeb-2286	253	19	to	to	PART
ajbmeb-2286	253	20	gain	gain	VERB
ajbmeb-2286	253	21	a	a	DET
ajbmeb-2286	253	22	deep	deep	ADJ
ajbmeb-2286	253	23	understanding	understanding	NOUN
ajbmeb-2286	253	24	of	of	ADP
ajbmeb-2286	253	25	their	their	PRON
ajbmeb-2286	253	26	perceptions	perception	NOUN
ajbmeb-2286	253	27	and	and	CCONJ
ajbmeb-2286	253	28	opinions	opinion	NOUN
ajbmeb-2286	253	29	of	of	ADP
ajbmeb-2286	253	30	the	the	DET
ajbmeb-2286	253	31	airline	airline	NOUN
ajbmeb-2286	253	32	's	's	PART
ajbmeb-2286	253	33	services	service	NOUN
ajbmeb-2286	253	34	.	.	PUNCT
ajbmeb-2286	254	1	iv	iv	X
ajbmeb-2286	254	2	.	.	PUNCT
ajbmeb-2286	255	1	airlines	airline	NOUN
ajbmeb-2286	255	2	should	should	AUX
ajbmeb-2286	255	3	see	see	VERB
ajbmeb-2286	255	4	consumers	consumer	NOUN
ajbmeb-2286	255	5	as	as	ADP
ajbmeb-2286	255	6	significant	significant	ADJ
ajbmeb-2286	255	7	assets	asset	NOUN
ajbmeb-2286	255	8	,	,	PUNCT
ajbmeb-2286	255	9	taking	take	VERB
ajbmeb-2286	255	10	into	into	ADP
ajbmeb-2286	255	11	account	account	NOUN
ajbmeb-2286	255	12	their	their	PRON
ajbmeb-2286	255	13	formal	formal	ADJ
ajbmeb-2286	255	14	duties	duty	NOUN
ajbmeb-2286	255	15	and	and	CCONJ
ajbmeb-2286	255	16	voluntary	voluntary	ADJ
ajbmeb-2286	255	17	actions	action	NOUN
ajbmeb-2286	255	18	that	that	PRON
ajbmeb-2286	255	19	contribute	contribute	VERB
ajbmeb-2286	255	20	to	to	ADP
ajbmeb-2286	255	21	the	the	DET
ajbmeb-2286	255	22	business	business	NOUN
ajbmeb-2286	255	23	environment	environment	NOUN
ajbmeb-2286	255	24	.	.	PUNCT
ajbmeb-2286	256	1	v.	v.	ADP
ajbmeb-2286	256	2	in	in	ADP
ajbmeb-2286	256	3	addition	addition	NOUN
ajbmeb-2286	256	4	,	,	PUNCT
ajbmeb-2286	256	5	it	it	PRON
ajbmeb-2286	256	6	is	be	AUX
ajbmeb-2286	256	7	important	important	ADJ
ajbmeb-2286	256	8	for	for	SCONJ
ajbmeb-2286	256	9	them	they	PRON
ajbmeb-2286	256	10	to	to	PART
ajbmeb-2286	256	11	acknowledge	acknowledge	VERB
ajbmeb-2286	256	12	that	that	SCONJ
ajbmeb-2286	256	13	consumers	consumer	NOUN
ajbmeb-2286	256	14	engage	engage	VERB
ajbmeb-2286	256	15	in	in	ADP
ajbmeb-2286	256	16	voluntary	voluntary	ADJ
ajbmeb-2286	256	17	behaviour	behaviour	NOUN
ajbmeb-2286	256	18	without	without	ADP
ajbmeb-2286	256	19	any	any	DET
ajbmeb-2286	256	20	consideration	consideration	NOUN
ajbmeb-2286	256	21	of	of	ADP
ajbmeb-2286	256	22	receiving	receive	VERB
ajbmeb-2286	256	23	a	a	DET
ajbmeb-2286	256	24	bonus	bonus	NOUN
ajbmeb-2286	256	25	or	or	CCONJ
ajbmeb-2286	256	26	other	other	ADJ
ajbmeb-2286	256	27	forms	form	NOUN
ajbmeb-2286	256	28	of	of	ADP
ajbmeb-2286	256	29	incentives	incentive	NOUN
ajbmeb-2286	256	30	.	.	PUNCT
ajbmeb-2286	257	1	rather	rather	ADV
ajbmeb-2286	257	2	,	,	PUNCT
ajbmeb-2286	257	3	they	they	PRON
ajbmeb-2286	257	4	volunteer	volunteer	VERB
ajbmeb-2286	257	5	to	to	PART
ajbmeb-2286	257	6	support	support	VERB
ajbmeb-2286	257	7	their	their	PRON
ajbmeb-2286	257	8	companies	company	NOUN
ajbmeb-2286	257	9	.	.	PUNCT
ajbmeb-2286	258	1	references	reference	NOUN
ajbmeb-2286	258	2	1	1	NUM
ajbmeb-2286	258	3	.	.	X
ajbmeb-2286	259	1	abbasi	abbasi	PROPN
ajbmeb-2286	259	2	,	,	PUNCT
ajbmeb-2286	259	3	a.	a.	PROPN
ajbmeb-2286	259	4	s.	s.	PROPN
ajbmeb-2286	259	5	,	,	PUNCT
ajbmeb-2286	259	6	&	&	CCONJ
ajbmeb-2286	259	7	alvi	alvi	PROPN
ajbmeb-2286	259	8	,	,	PUNCT
ajbmeb-2286	259	9	a.	a.	PROPN
ajbmeb-2286	259	10	k.	k.	PROPN
ajbmeb-2286	259	11	(	(	PUNCT
ajbmeb-2286	259	12	2013	2013	NUM
ajbmeb-2286	259	13	)	)	PUNCT
ajbmeb-2286	259	14	.	.	PUNCT
ajbmeb-2286	260	1	impact	impact	NOUN
ajbmeb-2286	260	2	of	of	ADP
ajbmeb-2286	260	3	employee	employee	NOUN
ajbmeb-2286	260	4	characteristics	characteristic	NOUN
ajbmeb-2286	260	5	and	and	CCONJ
ajbmeb-2286	260	6	their	their	PRON
ajbmeb-2286	260	7	performance	performance	NOUN
ajbmeb-2286	260	8	on	on	ADP
ajbmeb-2286	260	9	customer	customer	NOUN
ajbmeb-2286	260	10	satisfaction	satisfaction	NOUN
ajbmeb-2286	260	11	.	.	PUNCT
ajbmeb-2286	261	1	science	science	PROPN
ajbmeb-2286	261	2	international	international	PROPN
ajbmeb-2286	261	3	,	,	PUNCT
ajbmeb-2286	261	4	25(2	25(2	NUM
ajbmeb-2286	261	5	)	)	PUNCT
ajbmeb-2286	261	6	,	,	PUNCT
ajbmeb-2286	261	7	387–394	387–394	NUM
ajbmeb-2286	261	8	.	.	NOUN
ajbmeb-2286	262	1	2	2	NUM
ajbmeb-2286	262	2	.	.	X
ajbmeb-2286	262	3	agarwal	agarwal	PROPN
ajbmeb-2286	262	4	r.	r.	PROPN
ajbmeb-2286	262	5	,	,	PUNCT
ajbmeb-2286	262	6	&	&	CCONJ
ajbmeb-2286	262	7	selen	selen	PROPN
ajbmeb-2286	262	8	,	,	PUNCT
ajbmeb-2286	262	9	w.	w.	PROPN
ajbmeb-2286	262	10	(	(	PUNCT
ajbmeb-2286	262	11	2011a	2011a	NUM
ajbmeb-2286	262	12	)	)	PUNCT
ajbmeb-2286	262	13	.	.	PUNCT
ajbmeb-2286	263	1	multi	multi	ADJ
ajbmeb-2286	263	2	-	-	ADJ
ajbmeb-2286	263	3	dimensional	dimensional	ADJ
ajbmeb-2286	263	4	nature	nature	NOUN
ajbmeb-2286	263	5	of	of	ADP
ajbmeb-2286	263	6	service	service	NOUN
ajbmeb-2286	263	7	innovationoperationalization	innovationoperationalization	NOUN
ajbmeb-2286	263	8	of	of	ADP
ajbmeb-2286	263	9	the	the	DET
ajbmeb-2286	263	10	elevated	elevated	ADJ
ajbmeb-2286	263	11	service	service	NOUN
ajbmeb-2286	263	12	offerings	offering	NOUN
ajbmeb-2286	263	13	constructs	construct	VERB
ajbmeb-2286	263	14	in	in	ADP
ajbmeb-2286	263	15	collaborative	collaborative	ADJ
ajbmeb-2286	263	16	service	service	NOUN
ajbmeb-2286	263	17	organizations	organization	NOUN
ajbmeb-2286	263	18	.	.	PUNCT
ajbmeb-2286	264	1	int	int	PROPN
ajbmeb-2286	264	2	j	j	PROPN
ajbmeb-2286	264	3	prod	prod	PROPN
ajbmeb-2286	264	4	manag	manag	VERB
ajbmeb-2286	264	5	31(11):1164–1192	31(11):1164–1192	NUM
ajbmeb-2286	264	6	3	3	NUM
ajbmeb-2286	264	7	.	.	PUNCT
ajbmeb-2286	264	8	agnihotri	agnihotri	PROPN
ajbmeb-2286	264	9	,	,	PUNCT
ajbmeb-2286	264	10	r.	r.	PROPN
ajbmeb-2286	264	11	,	,	PUNCT
ajbmeb-2286	264	12	&	&	CCONJ
ajbmeb-2286	264	13	krush	krush	PROPN
ajbmeb-2286	264	14	,	,	PUNCT
ajbmeb-2286	264	15	m.	m.	NOUN
ajbmeb-2286	264	16	t.	t.	PROPN
ajbmeb-2286	264	17	(	(	PUNCT
ajbmeb-2286	264	18	2015	2015	NUM
ajbmeb-2286	264	19	)	)	PUNCT
ajbmeb-2286	264	20	.	.	PUNCT
ajbmeb-2286	265	1	salesperson	salesperson	PROPN
ajbmeb-2286	265	2	empathy	empathy	NOUN
ajbmeb-2286	265	3	,	,	PUNCT
ajbmeb-2286	265	4	ethical	ethical	ADJ
ajbmeb-2286	265	5	behaviors	behavior	NOUN
ajbmeb-2286	265	6	,	,	PUNCT
ajbmeb-2286	265	7	and	and	CCONJ
ajbmeb-2286	265	8	sales	sale	NOUN
ajbmeb-2286	265	9	performance	performance	NOUN
ajbmeb-2286	265	10	:	:	PUNCT
ajbmeb-2286	265	11	the	the	DET
ajbmeb-2286	265	12	moderating	moderate	VERB
ajbmeb-2286	265	13	role	role	NOUN
ajbmeb-2286	265	14	of	of	ADP
ajbmeb-2286	265	15	trust	trust	NOUN
ajbmeb-2286	265	16	in	in	ADP
ajbmeb-2286	265	17	one	one	NUM
ajbmeb-2286	265	18	’s	’s	PART
ajbmeb-2286	265	19	manager	manager	NOUN
ajbmeb-2286	265	20	.	.	PUNCT
ajbmeb-2286	266	1	journal	journal	PROPN
ajbmeb-2286	266	2	of	of	ADP
ajbmeb-2286	266	3	personal	personal	ADJ
ajbmeb-2286	266	4	selling	selling	NOUN
ajbmeb-2286	266	5	&	&	CCONJ
ajbmeb-2286	266	6	sales	sale	NOUN
ajbmeb-2286	266	7	management	management	NOUN
ajbmeb-2286	266	8	,	,	PUNCT
ajbmeb-2286	266	9	35(2	35(2	NUM
ajbmeb-2286	266	10	)	)	PUNCT
ajbmeb-2286	266	11	,	,	PUNCT
ajbmeb-2286	266	12	164–174	164–174	NUM
ajbmeb-2286	266	13	.	.	PUNCT
ajbmeb-2286	267	1	4	4	NUM
ajbmeb-2286	267	2	.	.	X
ajbmeb-2286	267	3	balaji	balaji	PROPN
ajbmeb-2286	267	4	,	,	PUNCT
ajbmeb-2286	267	5	m.	m.	NOUN
ajbmeb-2286	267	6	,	,	PUNCT
ajbmeb-2286	267	7	roy	roy	PROPN
ajbmeb-2286	267	8	,	,	PUNCT
ajbmeb-2286	267	9	s.	s.	PROPN
ajbmeb-2286	267	10	,	,	PUNCT
ajbmeb-2286	267	11	&	&	CCONJ
ajbmeb-2286	267	12	quazi	quazi	PROPN
ajbmeb-2286	267	13	,	,	PUNCT
ajbmeb-2286	267	14	a.	a.	NOUN
ajbmeb-2286	267	15	(	(	PUNCT
ajbmeb-2286	267	16	2017	2017	NUM
ajbmeb-2286	267	17	)	)	PUNCT
ajbmeb-2286	267	18	.	.	PUNCT
ajbmeb-2286	268	1	customers	customer	NOUN
ajbmeb-2286	268	2	’	’	PART
ajbmeb-2286	268	3	emotion	emotion	NOUN
ajbmeb-2286	268	4	regulation	regulation	NOUN
ajbmeb-2286	268	5	strategies	strategy	NOUN
ajbmeb-2286	268	6	in	in	ADP
ajbmeb-2286	268	7	service	service	NOUN
ajbmeb-2286	268	8	failure	failure	NOUN
ajbmeb-2286	268	9	encounters	encounter	NOUN
ajbmeb-2286	268	10	.	.	PUNCT
ajbmeb-2286	269	1	european	european	PROPN
ajbmeb-2286	269	2	journal	journal	PROPN
ajbmeb-2286	269	3	of	of	ADP
ajbmeb-2286	269	4	marketing	marketing	NOUN
ajbmeb-2286	269	5	,	,	PUNCT
ajbmeb-2286	269	6	51(5/6	51(5/6	NUM
ajbmeb-2286	269	7	)	)	PUNCT
ajbmeb-2286	269	8	,	,	PUNCT
ajbmeb-2286	269	9	960	960	NUM
ajbmeb-2286	269	10	-	-	SYM
ajbmeb-2286	269	11	982	982	NUM
ajbmeb-2286	269	12	.	.	NOUN
ajbmeb-2286	270	1	5	5	NUM
ajbmeb-2286	270	2	.	.	X
ajbmeb-2286	270	3	bogicevic	bogicevic	ADJ
ajbmeb-2286	270	4	,	,	PUNCT
ajbmeb-2286	270	5	v.	v.	ADV
ajbmeb-2286	270	6	,	,	PUNCT
ajbmeb-2286	270	7	bujisic	bujisic	ADJ
ajbmeb-2286	270	8	,	,	PUNCT
ajbmeb-2286	270	9	m.	m.	NOUN
ajbmeb-2286	270	10	,	,	PUNCT
ajbmeb-2286	270	11	bilgihan	bilgihan	ADV
ajbmeb-2286	270	12	,	,	PUNCT
ajbmeb-2286	270	13	a.	a.	PROPN
ajbmeb-2286	270	14	,	,	PUNCT
ajbmeb-2286	270	15	yang	yang	PROPN
ajbmeb-2286	270	16	,	,	PUNCT
ajbmeb-2286	270	17	w.	w.	PROPN
ajbmeb-2286	270	18	,	,	PUNCT
ajbmeb-2286	270	19	&	&	CCONJ
ajbmeb-2286	270	20	cobanoglu	cobanoglu	PROPN
ajbmeb-2286	270	21	,	,	PUNCT
ajbmeb-2286	270	22	c.	c.	NOUN
ajbmeb-2286	270	23	(	(	PUNCT
ajbmeb-2286	270	24	2017	2017	NUM
ajbmeb-2286	270	25	)	)	PUNCT
ajbmeb-2286	270	26	.	.	PUNCT
ajbmeb-2286	271	1	the	the	DET
ajbmeb-2286	271	2	impact	impact	NOUN
ajbmeb-2286	271	3	of	of	ADP
ajbmeb-2286	271	4	traveler	traveler	NOUN
ajbmeb-2286	271	5	-	-	PUNCT
ajbmeb-2286	271	6	focused	focus	VERB
ajbmeb-2286	271	7	airport	airport	NOUN
ajbmeb-2286	271	8	technology	technology	NOUN
ajbmeb-2286	271	9	on	on	ADP
ajbmeb-2286	271	10	traveler	traveler	NOUN
ajbmeb-2286	271	11	satisfaction	satisfaction	NOUN
ajbmeb-2286	271	12	.	.	PUNCT
ajbmeb-2286	272	1	technological	technological	ADJ
ajbmeb-2286	272	2	forecasting	forecasting	NOUN
ajbmeb-2286	272	3	and	and	CCONJ
ajbmeb-2286	272	4	social	social	ADJ
ajbmeb-2286	272	5	change	change	NOUN
ajbmeb-2286	272	6	,	,	PUNCT
ajbmeb-2286	272	7	123(supplement	123(supplement	NUM
ajbmeb-2286	272	8	c	c	NOUN
ajbmeb-2286	272	9	)	)	PUNCT
ajbmeb-2286	272	10	,	,	PUNCT
ajbmeb-2286	272	11	351–361	351–361	NUM
ajbmeb-2286	272	12	.	.	PUNCT
ajbmeb-2286	273	1	6	6	NUM
ajbmeb-2286	273	2	.	.	PUNCT
ajbmeb-2286	273	3	chai	chai	NOUN
ajbmeb-2286	273	4	,	,	PUNCT
ajbmeb-2286	273	5	j.c.y	j.c.y	PROPN
ajbmeb-2286	273	6	.	.	PROPN
ajbmeb-2286	273	7	,	,	PUNCT
ajbmeb-2286	273	8	malhotra	malhotra	PROPN
ajbmeb-2286	273	9	,	,	PUNCT
ajbmeb-2286	273	10	n.k	n.k	PROPN
ajbmeb-2286	273	11	.	.	PROPN
ajbmeb-2286	273	12	,	,	PUNCT
ajbmeb-2286	273	13	&	&	CCONJ
ajbmeb-2286	273	14	dash	dash	NOUN
ajbmeb-2286	273	15	,	,	PUNCT
ajbmeb-2286	273	16	s.	s.	PROPN
ajbmeb-2286	273	17	(	(	PUNCT
ajbmeb-2286	273	18	2015	2015	NUM
ajbmeb-2286	273	19	)	)	PUNCT
ajbmeb-2286	273	20	.	.	PUNCT
ajbmeb-2286	274	1	the	the	DET
ajbmeb-2286	274	2	impact	impact	NOUN
ajbmeb-2286	274	3	of	of	ADP
ajbmeb-2286	274	4	relational	relational	ADJ
ajbmeb-2286	274	5	bonding	bonding	NOUN
ajbmeb-2286	274	6	on	on	ADP
ajbmeb-2286	274	7	intention	intention	NOUN
ajbmeb-2286	274	8	and	and	CCONJ
ajbmeb-2286	274	9	loyalty	loyalty	NOUN
ajbmeb-2286	274	10	:	:	PUNCT
ajbmeb-2286	274	11	the	the	DET
ajbmeb-2286	274	12	mediating	mediate	VERB
ajbmeb-2286	274	13	role	role	NOUN
ajbmeb-2286	274	14	of	of	ADP
ajbmeb-2286	274	15	the	the	DET
ajbmeb-2286	274	16	commitment	commitment	NOUN
ajbmeb-2286	274	17	foci	focus	NOUN
ajbmeb-2286	274	18	in	in	ADP
ajbmeb-2286	274	19	service	service	NOUN
ajbmeb-2286	274	20	relationships	relationship	NOUN
ajbmeb-2286	274	21	”	"	PUNCT
ajbmeb-2286	274	22	,	,	PUNCT
ajbmeb-2286	274	23	journal	journal	NOUN
ajbmeb-2286	274	24	of	of	ADP
ajbmeb-2286	274	25	hospitality	hospitality	NOUN
ajbmeb-2286	274	26	and	and	CCONJ
ajbmeb-2286	274	27	tourism	tourism	NOUN
ajbmeb-2286	274	28	technology	technology	NOUN
ajbmeb-2286	274	29	,	,	PUNCT
ajbmeb-2286	274	30	6(3	6(3	NUM
ajbmeb-2286	274	31	)	)	PUNCT
ajbmeb-2286	274	32	,	,	PUNCT
ajbmeb-2286	274	33	203	203	NUM
ajbmeb-2286	274	34	-	-	SYM
ajbmeb-2286	274	35	227	227	NUM
ajbmeb-2286	274	36	.	.	PUNCT
ajbmeb-2286	274	37	7	7	X
ajbmeb-2286	274	38	.	.	X
ajbmeb-2286	275	1	chen	chen	PROPN
ajbmeb-2286	275	2	,	,	PUNCT
ajbmeb-2286	275	3	t.	t.	PROPN
ajbmeb-2286	275	4	,	,	PUNCT
ajbmeb-2286	275	5	drennan	drennan	PROPN
ajbmeb-2286	275	6	,	,	PUNCT
ajbmeb-2286	275	7	j.	j.	PROPN
ajbmeb-2286	275	8	,	,	PUNCT
ajbmeb-2286	275	9	andrews	andrews	PROPN
ajbmeb-2286	275	10	,	,	PUNCT
ajbmeb-2286	275	11	l.	l.	PROPN
ajbmeb-2286	275	12	,	,	PUNCT
ajbmeb-2286	275	13	&	&	CCONJ
ajbmeb-2286	275	14	hollebeek	hollebeek	PROPN
ajbmeb-2286	275	15	,	,	PUNCT
ajbmeb-2286	275	16	l.	l.	PROPN
ajbmeb-2286	275	17	(	(	PUNCT
ajbmeb-2286	275	18	2018	2018	NUM
ajbmeb-2286	275	19	)	)	PUNCT
ajbmeb-2286	275	20	.	.	PUNCT
ajbmeb-2286	276	1	user	user	NOUN
ajbmeb-2286	276	2	experience	experience	NOUN
ajbmeb-2286	276	3	sharing	sharing	NOUN
ajbmeb-2286	276	4	:	:	PUNCT
ajbmeb-2286	276	5	understanding	understand	VERB
ajbmeb-2286	276	6	customer	customer	NOUN
ajbmeb-2286	276	7	initiation	initiation	NOUN
ajbmeb-2286	276	8	of	of	ADP
ajbmeb-2286	276	9	value	value	NOUN
ajbmeb-2286	276	10	co	co	NOUN
ajbmeb-2286	276	11	-	-	NOUN
ajbmeb-2286	276	12	creation	creation	NOUN
ajbmeb-2286	276	13	in	in	ADP
ajbmeb-2286	276	14	online	online	ADJ
ajbmeb-2286	276	15	communities	community	NOUN
ajbmeb-2286	276	16	,	,	PUNCT
ajbmeb-2286	276	17	”	"	PUNCT
ajbmeb-2286	276	18	european	european	PROPN
ajbmeb-2286	276	19	journal	journal	PROPN
ajbmeb-2286	276	20	of	of	ADP
ajbmeb-2286	276	21	marketing	marketing	NOUN
ajbmeb-2286	276	22	,	,	PUNCT
ajbmeb-2286	276	23	52(5/6	52(5/6	NUM
ajbmeb-2286	276	24	)	)	PUNCT
ajbmeb-2286	276	25	,	,	PUNCT
ajbmeb-2286	276	26	1154	1154	NUM
ajbmeb-2286	276	27	-	-	SYM
ajbmeb-2286	276	28	1184	1184	NUM
ajbmeb-2286	276	29	.	.	PUNCT
ajbmeb-2286	277	1	8	8	NUM
ajbmeb-2286	277	2	.	.	X
ajbmeb-2286	277	3	delcourt	delcourt	PROPN
ajbmeb-2286	277	4	,	,	PUNCT
ajbmeb-2286	277	5	c.	c.	PROPN
ajbmeb-2286	277	6	,	,	PUNCT
ajbmeb-2286	277	7	gremler	gremler	NOUN
ajbmeb-2286	277	8	,	,	PUNCT
ajbmeb-2286	277	9	d.d	d.d	PROPN
ajbmeb-2286	277	10	.	.	PROPN
ajbmeb-2286	277	11	,	,	PUNCT
ajbmeb-2286	277	12	de	de	PROPN
ajbmeb-2286	277	13	zanet	zanet	PROPN
ajbmeb-2286	277	14	,	,	PUNCT
ajbmeb-2286	277	15	f.	f.	PROPN
ajbmeb-2286	277	16	,	,	PUNCT
ajbmeb-2286	277	17	&	&	CCONJ
ajbmeb-2286	277	18	van	van	PROPN
ajbmeb-2286	277	19	riel	riel	PROPN
ajbmeb-2286	277	20	,	,	PUNCT
ajbmeb-2286	277	21	a.c	a.c	PROPN
ajbmeb-2286	277	22	.	.	PROPN
ajbmeb-2286	277	23	,	,	PUNCT
ajbmeb-2286	277	24	(	(	PUNCT
ajbmeb-2286	277	25	2017	2017	NUM
ajbmeb-2286	277	26	)	)	PUNCT
ajbmeb-2286	277	27	.	.	PUNCT
ajbmeb-2286	278	1	an	an	DET
ajbmeb-2286	278	2	analysis	analysis	NOUN
ajbmeb-2286	278	3	of	of	ADP
ajbmeb-2286	278	4	the	the	DET
ajbmeb-2286	278	5	interaction	interaction	NOUN
ajbmeb-2286	278	6	effect	effect	NOUN
ajbmeb-2286	278	7	between	between	ADP
ajbmeb-2286	278	8	employee	employee	NOUN
ajbmeb-2286	278	9	technical	technical	ADJ
ajbmeb-2286	278	10	and	and	CCONJ
ajbmeb-2286	278	11	emotional	emotional	ADJ
ajbmeb-2286	278	12	competencies	competency	NOUN
ajbmeb-2286	278	13	in	in	ADP
ajbmeb-2286	278	14	emotionally	emotionally	ADV
ajbmeb-2286	278	15	charged	charge	VERB
ajbmeb-2286	278	16	service	service	NOUN
ajbmeb-2286	278	17	encounters	encounter	NOUN
ajbmeb-2286	278	18	.	.	PUNCT
ajbmeb-2286	279	1	j.	j.	PROPN
ajbmeb-2286	279	2	serv	serv	PROPN
ajbmeb-2286	279	3	.	.	PUNCT
ajbmeb-2286	279	4	manag	manag	PROPN
ajbmeb-2286	279	5	.	.	PUNCT
ajbmeb-2286	280	1	28	28	NUM
ajbmeb-2286	280	2	(	(	PUNCT
ajbmeb-2286	280	3	1	1	NUM
ajbmeb-2286	280	4	)	)	PUNCT
ajbmeb-2286	280	5	,	,	PUNCT
ajbmeb-2286	280	6	85–106	85–106	NUM
ajbmeb-2286	280	7	.	.	PROPN
ajbmeb-2286	281	1	9	9	NUM
ajbmeb-2286	281	2	.	.	X
ajbmeb-2286	281	3	elliott	elliott	PROPN
ajbmeb-2286	281	4	,	,	PUNCT
ajbmeb-2286	281	5	k.	k.	PROPN
ajbmeb-2286	281	6	,	,	PUNCT
ajbmeb-2286	281	7	meng	meng	PROPN
ajbmeb-2286	281	8	,	,	PUNCT
ajbmeb-2286	281	9	g.	g.	PROPN
ajbmeb-2286	281	10	,	,	PUNCT
ajbmeb-2286	281	11	&	&	CCONJ
ajbmeb-2286	281	12	hall	hall	PROPN
ajbmeb-2286	281	13	,	,	PUNCT
ajbmeb-2286	281	14	m.	m.	NOUN
ajbmeb-2286	281	15	,	,	PUNCT
ajbmeb-2286	281	16	(	(	PUNCT
ajbmeb-2286	281	17	2012	2012	NUM
ajbmeb-2286	281	18	)	)	PUNCT
ajbmeb-2286	281	19	.	.	PUNCT
ajbmeb-2286	282	1	the	the	DET
ajbmeb-2286	282	2	influence	influence	NOUN
ajbmeb-2286	282	3	of	of	ADP
ajbmeb-2286	282	4	technology	technology	NOUN
ajbmeb-2286	282	5	readiness	readiness	NOUN
ajbmeb-2286	282	6	on	on	ADP
ajbmeb-2286	282	7	the	the	DET
ajbmeb-2286	282	8	evaluation	evaluation	NOUN
ajbmeb-2286	282	9	of	of	ADP
ajbmeb-2286	282	10	self	self	NOUN
ajbmeb-2286	282	11	-	-	PUNCT
ajbmeb-2286	282	12	service	service	NOUN
ajbmeb-2286	282	13	technology	technology	NOUN
ajbmeb-2286	282	14	attributes	attribute	VERB
ajbmeb-2286	282	15	and	and	CCONJ
ajbmeb-2286	282	16	resulting	result	VERB
ajbmeb-2286	282	17	attitude	attitude	NOUN
ajbmeb-2286	282	18	toward	toward	ADP
ajbmeb-2286	282	19	technology	technology	NOUN
ajbmeb-2286	282	20	usage	usage	NOUN
ajbmeb-2286	282	21	.	.	PUNCT
ajbmeb-2286	283	1	serv	serv	X
ajbmeb-2286	283	2	.	.	PUNCT
ajbmeb-2286	283	3	market	market	NOUN
ajbmeb-2286	283	4	.	.	PUNCT
ajbmeb-2286	284	1	q.	q.	PROPN
ajbmeb-2286	284	2	33	33	NUM
ajbmeb-2286	284	3	(	(	PUNCT
ajbmeb-2286	284	4	4	4	NUM
ajbmeb-2286	284	5	)	)	PUNCT
ajbmeb-2286	284	6	,	,	PUNCT
ajbmeb-2286	284	7	311–329	311–329	NUM
ajbmeb-2286	284	8	.	.	NOUN
ajbmeb-2286	284	9	10	10	NUM
ajbmeb-2286	284	10	.	.	PUNCT
ajbmeb-2286	285	1	gaur	gaur	PROPN
ajbmeb-2286	285	2	,	,	PUNCT
ajbmeb-2286	285	3	s.s	s.s	PROPN
ajbmeb-2286	285	4	.	.	PROPN
ajbmeb-2286	285	5	,	,	PUNCT
ajbmeb-2286	285	6	sharma	sharma	PROPN
ajbmeb-2286	285	7	,	,	PUNCT
ajbmeb-2286	285	8	p.	p.	PROPN
ajbmeb-2286	285	9	,	,	PUNCT
ajbmeb-2286	285	10	herjanto	herjanto	NOUN
ajbmeb-2286	285	11	,	,	PUNCT
ajbmeb-2286	285	12	h.	h.	PROPN
ajbmeb-2286	285	13	,	,	PUNCT
ajbmeb-2286	285	14	&	&	CCONJ
ajbmeb-2286	285	15	kingshott	kingshott	PROPN
ajbmeb-2286	285	16	,	,	PUNCT
ajbmeb-2286	285	17	r.p	r.p	PROPN
ajbmeb-2286	285	18	.	.	PROPN
ajbmeb-2286	285	19	,	,	PUNCT
ajbmeb-2286	285	20	(	(	PUNCT
ajbmeb-2286	285	21	2017	2017	NUM
ajbmeb-2286	285	22	)	)	PUNCT
ajbmeb-2286	285	23	.	.	PUNCT
ajbmeb-2286	286	1	impact	impact	NOUN
ajbmeb-2286	286	2	of	of	ADP
ajbmeb-2286	286	3	frontline	frontline	NOUN
ajbmeb-2286	286	4	service	service	NOUN
ajbmeb-2286	286	5	employees	employee	NOUN
ajbmeb-2286	286	6	'	'	PART
ajbmeb-2286	286	7	acculturation	acculturation	NOUN
ajbmeb-2286	286	8	behaviors	behavior	NOUN
ajbmeb-2286	286	9	on	on	ADP
ajbmeb-2286	286	10	customer	customer	NOUN
ajbmeb-2286	286	11	satisfaction	satisfaction	NOUN
ajbmeb-2286	286	12	and	and	CCONJ
ajbmeb-2286	286	13	commitment	commitment	NOUN
ajbmeb-2286	286	14	in	in	ADP
ajbmeb-2286	286	15	intercultural	intercultural	ADJ
ajbmeb-2286	286	16	service	service	NOUN
ajbmeb-2286	286	17	encounters	encounter	NOUN
ajbmeb-2286	286	18	.	.	PUNCT
ajbmeb-2286	287	1	j.	j.	PROPN
ajbmeb-2286	287	2	serv	serv	PROPN
ajbmeb-2286	287	3	.	.	PUNCT
ajbmeb-2286	287	4	theory	theory	NOUN
ajbmeb-2286	287	5	pract	pract	NOUN
ajbmeb-2286	287	6	.	.	PUNCT
ajbmeb-2286	288	1	27(6	27(6	NUM
ajbmeb-2286	288	2	)	)	PUNCT
ajbmeb-2286	288	3	,	,	PUNCT
ajbmeb-2286	288	4	1105–1121	1105–1121	NUM
ajbmeb-2286	288	5	..	..	PUNCT
ajbmeb-2286	288	6	american	american	ADJ
ajbmeb-2286	288	7	journal	journal	PROPN
ajbmeb-2286	288	8	of	of	ADP
ajbmeb-2286	288	9	business	business	NOUN
ajbmeb-2286	288	10	management	management	NOUN
ajbmeb-2286	288	11	,	,	PUNCT
ajbmeb-2286	288	12	economics	economic	NOUN
ajbmeb-2286	288	13	and	and	CCONJ
ajbmeb-2286	288	14	banking	banking	NOUN
ajbmeb-2286	288	15	volume	volume	NOUN
ajbmeb-2286	288	16	27	27	NUM
ajbmeb-2286	288	17	august	august	PROPN
ajbmeb-2286	288	18	2024	2024	NUM
ajbmeb-2286	288	19	p	p	NOUN
ajbmeb-2286	288	20	a	a	DET
ajbmeb-2286	288	21	g	g	NOUN
ajbmeb-2286	288	22	e	e	NOUN
ajbmeb-2286	288	23	|	|	ADV
ajbmeb-2286	288	24	14	14	NUM
ajbmeb-2286	288	25	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-2286	288	26	11	11	NUM
ajbmeb-2286	288	27	.	.	PUNCT
ajbmeb-2286	289	1	gaur	gaur	PROPN
ajbmeb-2286	289	2	,	,	PUNCT
ajbmeb-2286	289	3	s.s	s.s	PROPN
ajbmeb-2286	289	4	.	.	PROPN
ajbmeb-2286	289	5	,	,	PUNCT
ajbmeb-2286	289	6	sharma	sharma	PROPN
ajbmeb-2286	289	7	,	,	PUNCT
ajbmeb-2286	289	8	p.	p.	PROPN
ajbmeb-2286	289	9	,	,	PUNCT
ajbmeb-2286	289	10	herjanto	herjanto	NOUN
ajbmeb-2286	289	11	,	,	PUNCT
ajbmeb-2286	289	12	h.	h.	PROPN
ajbmeb-2286	289	13	,	,	PUNCT
ajbmeb-2286	289	14	&	&	CCONJ
ajbmeb-2286	289	15	kingshott	kingshott	PROPN
ajbmeb-2286	289	16	,	,	PUNCT
ajbmeb-2286	289	17	r.p	r.p	PROPN
ajbmeb-2286	289	18	.	.	PROPN
ajbmeb-2286	289	19	,	,	PUNCT
ajbmeb-2286	289	20	(	(	PUNCT
ajbmeb-2286	289	21	2017	2017	NUM
ajbmeb-2286	289	22	)	)	PUNCT
ajbmeb-2286	289	23	.	.	PUNCT
ajbmeb-2286	290	1	impact	impact	NOUN
ajbmeb-2286	290	2	of	of	ADP
ajbmeb-2286	290	3	frontline	frontline	NOUN
ajbmeb-2286	290	4	service	service	NOUN
ajbmeb-2286	290	5	employees	employee	NOUN
ajbmeb-2286	290	6	'	'	PART
ajbmeb-2286	290	7	acculturation	acculturation	NOUN
ajbmeb-2286	290	8	behaviors	behavior	NOUN
ajbmeb-2286	290	9	on	on	ADP
ajbmeb-2286	290	10	customer	customer	NOUN
ajbmeb-2286	290	11	satisfaction	satisfaction	NOUN
ajbmeb-2286	290	12	and	and	CCONJ
ajbmeb-2286	290	13	commitment	commitment	NOUN
ajbmeb-2286	290	14	in	in	ADP
ajbmeb-2286	290	15	intercultural	intercultural	ADJ
ajbmeb-2286	290	16	service	service	NOUN
ajbmeb-2286	290	17	encounters	encounter	NOUN
ajbmeb-2286	290	18	.	.	PUNCT
ajbmeb-2286	291	1	j.	j.	PROPN
ajbmeb-2286	291	2	serv	serv	PROPN
ajbmeb-2286	291	3	.	.	PUNCT
ajbmeb-2286	291	4	theory	theory	NOUN
ajbmeb-2286	291	5	pract	pract	NOUN
ajbmeb-2286	291	6	.	.	PUNCT
ajbmeb-2286	292	1	27(6	27(6	NUM
ajbmeb-2286	292	2	)	)	PUNCT
ajbmeb-2286	292	3	,	,	PUNCT
ajbmeb-2286	292	4	1105–1121	1105–1121	NUM
ajbmeb-2286	292	5	..	..	SYM
ajbmeb-2286	292	6	12	12	NUM
ajbmeb-2286	292	7	.	.	PUNCT
ajbmeb-2286	293	1	igwe	igwe	PROPN
ajbmeb-2286	293	2	peace	peace	NOUN
ajbmeb-2286	293	3	,	,	PUNCT
ajbmeb-2286	293	4	&	&	CCONJ
ajbmeb-2286	293	5	onuoha	onuoha	PROPN
ajbmeb-2286	293	6	a.	a.	PROPN
ajbmeb-2286	293	7	onuoha	onuoha	PROPN
ajbmeb-2286	293	8	(	(	PUNCT
ajbmeb-2286	293	9	2017	2017	NUM
ajbmeb-2286	293	10	)	)	PUNCT
ajbmeb-2286	293	11	.	.	PUNCT
ajbmeb-2286	294	1	service	service	NOUN
ajbmeb-2286	294	2	blueprint	blueprint	NOUN
ajbmeb-2286	294	3	and	and	CCONJ
ajbmeb-2286	294	4	customer	customer	NOUN
ajbmeb-2286	294	5	post	post	ADJ
ajbmeb-2286	294	6	-	-	ADJ
ajbmeb-2286	294	7	purchase	purchase	ADJ
ajbmeb-2286	294	8	behavior	behavior	NOUN
ajbmeb-2286	294	9	of	of	ADP
ajbmeb-2286	294	10	hotels	hotel	NOUN
ajbmeb-2286	294	11	in	in	ADP
ajbmeb-2286	294	12	nigeria	nigeria	PROPN
ajbmeb-2286	294	13	.	.	PUNCT
ajbmeb-2286	295	1	international	international	ADJ
ajbmeb-2286	295	2	journal	journal	PROPN
ajbmeb-2286	295	3	of	of	ADP
ajbmeb-2286	295	4	research	research	NOUN
ajbmeb-2286	295	5	in	in	ADP
ajbmeb-2286	295	6	business	business	NOUN
ajbmeb-2286	295	7	studies	study	NOUN
ajbmeb-2286	295	8	and	and	CCONJ
ajbmeb-2286	295	9	management	management	NOUN
ajbmeb-2286	295	10	4	4	NUM
ajbmeb-2286	295	11	,	,	PUNCT
ajbmeb-2286	295	12	(	(	PUNCT
ajbmeb-2286	295	13	12	12	NUM
ajbmeb-2286	295	14	)	)	PUNCT
ajbmeb-2286	295	15	,	,	PUNCT
ajbmeb-2286	295	16	19	19	NUM
ajbmeb-2286	295	17	-	-	SYM
ajbmeb-2286	295	18	27	27	NUM
ajbmeb-2286	295	19	13	13	NUM
ajbmeb-2286	295	20	.	.	PUNCT
ajbmeb-2286	296	1	karlsson	karlsson	PROPN
ajbmeb-2286	296	2	,	,	PUNCT
ajbmeb-2286	296	3	j.	j.	PROPN
ajbmeb-2286	296	4	,	,	PUNCT
ajbmeb-2286	296	5	skålén	skålén	PROPN
ajbmeb-2286	296	6	,	,	PUNCT
ajbmeb-2286	296	7	p.	p.	NOUN
ajbmeb-2286	296	8	,	,	PUNCT
ajbmeb-2286	296	9	&	&	CCONJ
ajbmeb-2286	296	10	sundström	sundström	PROPN
ajbmeb-2286	296	11	,	,	PUNCT
ajbmeb-2286	296	12	e.	e.	PROPN
ajbmeb-2286	296	13	(	(	PUNCT
ajbmeb-2286	296	14	2014	2014	NUM
ajbmeb-2286	296	15	)	)	PUNCT
ajbmeb-2286	296	16	.	.	PUNCT
ajbmeb-2286	297	1	how	how	SCONJ
ajbmeb-2286	297	2	frontline	frontline	NOUN
ajbmeb-2286	297	3	employees	employee	NOUN
ajbmeb-2286	297	4	nurture	nurture	VERB
ajbmeb-2286	297	5	service	service	NOUN
ajbmeb-2286	297	6	innovation	innovation	NOUN
ajbmeb-2286	297	7	through	through	ADP
ajbmeb-2286	297	8	co	co	NOUN
ajbmeb-2286	297	9	-creation	-creation	NOUN
ajbmeb-2286	297	10	with	with	ADP
ajbmeb-2286	297	11	their	their	PRON
ajbmeb-2286	297	12	customers	customer	NOUN
ajbmeb-2286	297	13	,	,	PUNCT
ajbmeb-2286	297	14	in	in	ADP
ajbmeb-2286	297	15	fuglsang	fuglsang	NOUN
ajbmeb-2286	297	16	,	,	PUNCT
ajbmeb-2286	297	17	l.	l.	PROPN
ajbmeb-2286	297	18	,	,	PUNCT
ajbmeb-2286	297	19	rønning	rønning	NOUN
ajbmeb-2286	297	20	,	,	PUNCT
ajbmeb-2286	297	21	r.	r.	PROPN
ajbmeb-2286	297	22	,	,	PUNCT
ajbmeb-2286	297	23	&	&	CCONJ
ajbmeb-2286	297	24	enquist	enquist	PROPN
ajbmeb-2286	297	25	,	,	PUNCT
ajbmeb-2286	297	26	b.	b.	PROPN
ajbmeb-2286	297	27	(	(	PUNCT
ajbmeb-2286	297	28	eds	eds	PROPN
ajbmeb-2286	297	29	.	.	PUNCT
ajbmeb-2286	297	30	)	)	PUNCT
ajbmeb-2286	297	31	,	,	PUNCT
ajbmeb-2286	297	32	framing	frame	VERB
ajbmeb-2286	297	33	innovation	innovation	NOUN
ajbmeb-2286	297	34	in	in	ADP
ajbmeb-2286	297	35	public	public	ADJ
ajbmeb-2286	297	36	sector	sector	NOUN
ajbmeb-2286	297	37	services	service	NOUN
ajbmeb-2286	297	38	,	,	PUNCT
ajbmeb-2286	297	39	taylor	taylor	PROPN
ajbmeb-2286	297	40	&	&	CCONJ
ajbmeb-2286	297	41	francis	francis	PROPN
ajbmeb-2286	297	42	,	,	PUNCT
ajbmeb-2286	297	43	new	new	PROPN
ajbmeb-2286	297	44	york	york	PROPN
ajbmeb-2286	297	45	,	,	PUNCT
ajbmeb-2286	297	46	ny	ny	PROPN
ajbmeb-2286	297	47	,	,	PUNCT
ajbmeb-2286	297	48	pp	pp	PROPN
ajbmeb-2286	297	49	.	.	PUNCT
ajbmeb-2286	298	1	18	18	NUM
ajbmeb-2286	298	2	.	.	X
ajbmeb-2286	299	1	14	14	NUM
ajbmeb-2286	299	2	.	.	PUNCT
ajbmeb-2286	300	1	lucia	lucia	PROPN
ajbmeb-2286	300	2	-	-	PUNCT
ajbmeb-2286	300	3	palacios	palacios	PROPN
ajbmeb-2286	300	4	,	,	PUNCT
ajbmeb-2286	300	5	l.	l.	PROPN
ajbmeb-2286	300	6	,	,	PUNCT
ajbmeb-2286	300	7	pérez	pérez	NOUN
ajbmeb-2286	300	8	-	-	PUNCT
ajbmeb-2286	300	9	lópez	lópez	NOUN
ajbmeb-2286	300	10	,	,	PUNCT
ajbmeb-2286	300	11	r.	r.	PROPN
ajbmeb-2286	300	12	,	,	PUNCT
ajbmeb-2286	300	13	&	&	CCONJ
ajbmeb-2286	300	14	polo	polo	PROPN
ajbmeb-2286	300	15	-	-	PUNCT
ajbmeb-2286	300	16	redondo	redondo	PROPN
ajbmeb-2286	300	17	,	,	PUNCT
ajbmeb-2286	300	18	y.	y.	PROPN
ajbmeb-2286	300	19	,	,	PUNCT
ajbmeb-2286	300	20	(	(	PUNCT
ajbmeb-2286	300	21	2018	2018	NUM
ajbmeb-2286	300	22	)	)	PUNCT
ajbmeb-2286	300	23	.	.	PUNCT
ajbmeb-2286	301	1	can	can	AUX
ajbmeb-2286	301	2	social	social	ADJ
ajbmeb-2286	301	3	support	support	NOUN
ajbmeb-2286	301	4	alleviate	alleviate	VERB
ajbmeb-2286	301	5	stress	stress	NOUN
ajbmeb-2286	301	6	while	while	SCONJ
ajbmeb-2286	301	7	shopping	shop	VERB
ajbmeb-2286	301	8	in	in	ADP
ajbmeb-2286	301	9	crowded	crowded	ADJ
ajbmeb-2286	301	10	retail	retail	ADJ
ajbmeb-2286	301	11	environments	environment	NOUN
ajbmeb-2286	301	12	?	?	PUNCT
ajbmeb-2286	302	1	j.	j.	PROPN
ajbmeb-2286	302	2	bus	bus	PROPN
ajbmeb-2286	302	3	.	.	PUNCT
ajbmeb-2286	303	1	res	re	NOUN
ajbmeb-2286	303	2	.	.	PROPN
ajbmeb-2286	304	1	90	90	NUM
ajbmeb-2286	304	2	,	,	PUNCT
ajbmeb-2286	304	3	141–150	141–150	NUM
ajbmeb-2286	304	4	.	.	NOUN
ajbmeb-2286	305	1	15	15	NUM
ajbmeb-2286	305	2	.	.	X
ajbmeb-2286	306	1	mikolon	mikolon	PROPN
ajbmeb-2286	306	2	,	,	PUNCT
ajbmeb-2286	306	3	s.	s.	PROPN
ajbmeb-2286	306	4	,	,	PUNCT
ajbmeb-2286	306	5	kolberg	kolberg	PROPN
ajbmeb-2286	306	6	,	,	PUNCT
ajbmeb-2286	306	7	a.	a.	NOUN
ajbmeb-2286	306	8	,	,	PUNCT
ajbmeb-2286	306	9	haumann	haumann	NOUN
ajbmeb-2286	306	10	,	,	PUNCT
ajbmeb-2286	306	11	t.	t.	PROPN
ajbmeb-2286	306	12	,	,	PUNCT
ajbmeb-2286	306	13	&	&	CCONJ
ajbmeb-2286	306	14	wieseke	wieseke	PROPN
ajbmeb-2286	306	15	,	,	PUNCT
ajbmeb-2286	306	16	j.	j.	PROPN
ajbmeb-2286	306	17	,	,	PUNCT
ajbmeb-2286	306	18	(	(	PUNCT
ajbmeb-2286	306	19	2015	2015	NUM
ajbmeb-2286	306	20	)	)	PUNCT
ajbmeb-2286	306	21	.	.	PUNCT
ajbmeb-2286	307	1	the	the	DET
ajbmeb-2286	307	2	complex	complex	ADJ
ajbmeb-2286	307	3	role	role	NOUN
ajbmeb-2286	307	4	of	of	ADP
ajbmeb-2286	307	5	complexity	complexity	NOUN
ajbmeb-2286	307	6	:	:	PUNCT
ajbmeb-2286	307	7	how	how	SCONJ
ajbmeb-2286	307	8	service	service	NOUN
ajbmeb-2286	307	9	providers	provider	NOUN
ajbmeb-2286	307	10	can	can	AUX
ajbmeb-2286	307	11	mitigate	mitigate	VERB
ajbmeb-2286	307	12	negative	negative	ADJ
ajbmeb-2286	307	13	effect	effect	NOUN
ajbmeb-2286	307	14	of	of	ADP
ajbmeb-2286	307	15	perceived	perceive	VERB
ajbmeb-2286	307	16	service	service	NOUN
ajbmeb-2286	307	17	complexity	complexity	NOUN
ajbmeb-2286	307	18	when	when	SCONJ
ajbmeb-2286	307	19	selling	sell	VERB
ajbmeb-2286	307	20	professional	professional	ADJ
ajbmeb-2286	307	21	services	service	NOUN
ajbmeb-2286	307	22	.	.	PUNCT
ajbmeb-2286	308	1	j.	j.	PROPN
ajbmeb-2286	308	2	serv	serv	PROPN
ajbmeb-2286	308	3	.	.	PUNCT
ajbmeb-2286	309	1	res	re	NOUN
ajbmeb-2286	309	2	.	.	PROPN
ajbmeb-2286	310	1	18	18	NUM
ajbmeb-2286	310	2	(	(	PUNCT
ajbmeb-2286	310	3	4	4	NUM
ajbmeb-2286	310	4	)	)	PUNCT
ajbmeb-2286	310	5	,	,	PUNCT
ajbmeb-2286	310	6	513–528	513–528	NUM
ajbmeb-2286	310	7	.	.	PUNCT
ajbmeb-2286	311	1	16	16	NUM
ajbmeb-2286	311	2	.	.	PUNCT
ajbmeb-2286	312	1	najda	najda	NOUN
ajbmeb-2286	312	2	-	-	PUNCT
ajbmeb-2286	312	3	janoszka	janoszka	PROPN
ajbmeb-2286	312	4	,	,	PUNCT
ajbmeb-2286	312	5	m.	m.	NOUN
ajbmeb-2286	312	6	,	,	PUNCT
ajbmeb-2286	312	7	&	&	CCONJ
ajbmeb-2286	312	8	kopera	kopera	PROPN
ajbmeb-2286	312	9	,	,	PUNCT
ajbmeb-2286	312	10	s.	s.	PROPN
ajbmeb-2286	312	11	(	(	PUNCT
ajbmeb-2286	312	12	2014	2014	NUM
ajbmeb-2286	312	13	)	)	PUNCT
ajbmeb-2286	312	14	.	.	PUNCT
ajbmeb-2286	313	1	exploring	explore	VERB
ajbmeb-2286	313	2	barriers	barrier	NOUN
ajbmeb-2286	313	3	to	to	ADP
ajbmeb-2286	313	4	innovation	innovation	NOUN
ajbmeb-2286	313	5	in	in	ADP
ajbmeb-2286	313	6	tourism	tourism	NOUN
ajbmeb-2286	313	7	industry	industry	NOUN
ajbmeb-2286	313	8	–	–	PUNCT
ajbmeb-2286	313	9	the	the	DET
ajbmeb-2286	313	10	case	case	NOUN
ajbmeb-2286	313	11	of	of	ADP
ajbmeb-2286	313	12	southern	southern	ADJ
ajbmeb-2286	313	13	region	region	NOUN
ajbmeb-2286	313	14	of	of	ADP
ajbmeb-2286	313	15	poland	poland	PROPN
ajbmeb-2286	313	16	.	.	PUNCT
ajbmeb-2286	314	1	procedia	procedia	PROPN
ajbmeb-2286	314	2	:	:	PUNCT
ajbmeb-2286	314	3	social	social	ADJ
ajbmeb-2286	314	4	and	and	CCONJ
ajbmeb-2286	314	5	behavioral	behavioral	ADJ
ajbmeb-2286	314	6	sciences	science	NOUN
ajbmeb-2286	314	7	,	,	PUNCT
ajbmeb-2286	314	8	110	110	NUM
ajbmeb-2286	314	9	,	,	PUNCT
ajbmeb-2286	314	10	190–201	190–201	NUM
ajbmeb-2286	314	11	.	.	PUNCT
ajbmeb-2286	315	1	17	17	NUM
ajbmeb-2286	315	2	.	.	X
ajbmeb-2286	315	3	oghazi	oghazi	NOUN
ajbmeb-2286	315	4	,	,	PUNCT
ajbmeb-2286	315	5	p.	p.	NOUN
ajbmeb-2286	315	6	,	,	PUNCT
ajbmeb-2286	315	7	mostaghel	mostaghel	PROPN
ajbmeb-2286	315	8	,	,	PUNCT
ajbmeb-2286	315	9	r.	r.	PROPN
ajbmeb-2286	315	10	,	,	PUNCT
ajbmeb-2286	315	11	hultman	hultman	ADJ
ajbmeb-2286	315	12	,	,	PUNCT
ajbmeb-2286	315	13	m.	m.	NOUN
ajbmeb-2286	315	14	,	,	PUNCT
ajbmeb-2286	315	15	&	&	CCONJ
ajbmeb-2286	315	16	parida	parida	PROPN
ajbmeb-2286	315	17	,	,	PUNCT
ajbmeb-2286	315	18	v.	v.	PROPN
ajbmeb-2286	315	19	(	(	PUNCT
ajbmeb-2286	315	20	2012	2012	NUM
ajbmeb-2286	315	21	)	)	PUNCT
ajbmeb-2286	315	22	.	.	PUNCT
ajbmeb-2286	316	1	antecedents	antecedent	NOUN
ajbmeb-2286	316	2	of	of	ADP
ajbmeb-2286	316	3	technology	technology	NOUN
ajbmeb-2286	316	4	-	-	PUNCT
ajbmeb-2286	316	5	based	base	VERB
ajbmeb-2286	316	6	self	self	NOUN
ajbmeb-2286	316	7	-	-	PUNCT
ajbmeb-2286	316	8	service	service	NOUN
ajbmeb-2286	316	9	acceptance	acceptance	NOUN
ajbmeb-2286	316	10	:	:	PUNCT
ajbmeb-2286	316	11	a	a	DET
ajbmeb-2286	316	12	proposed	propose	VERB
ajbmeb-2286	316	13	model	model	NOUN
ajbmeb-2286	316	14	.	.	PUNCT
ajbmeb-2286	317	1	services	service	NOUN
ajbmeb-2286	317	2	marketing	market	VERB
ajbmeb-2286	317	3	quarterly	quarterly	ADV
ajbmeb-2286	317	4	,	,	PUNCT
ajbmeb-2286	317	5	33(3	33(3	NOUN
ajbmeb-2286	317	6	)	)	PUNCT
ajbmeb-2286	317	7	,	,	PUNCT
ajbmeb-2286	317	8	195	195	NUM
ajbmeb-2286	317	9	-	-	SYM
ajbmeb-2286	317	10	210	210	NUM
ajbmeb-2286	317	11	.	.	PUNCT
ajbmeb-2286	318	1	18	18	NUM
ajbmeb-2286	318	2	.	.	PUNCT
ajbmeb-2286	319	1	raphael	raphael	PROPN
ajbmeb-2286	319	2	odoom	odoom	PROPN
ajbmeb-2286	319	3	,	,	PUNCT
ajbmeb-2286	319	4	george	george	PROPN
ajbmeb-2286	319	5	cudjoe	cudjoe	PROPN
ajbmeb-2286	319	6	agbemabiese	agbemabiese	PROPN
ajbmeb-2286	319	7	and	and	CCONJ
ajbmeb-2286	319	8	robert	robert	PROPN
ajbmeb-2286	319	9	e.	e.	PROPN
ajbmeb-2286	319	10	hinson	hinson	PROPN
ajbmeb-2286	319	11	(	(	PUNCT
ajbmeb-2286	319	12	2020	2020	NUM
ajbmeb-2286	319	13	)	)	PUNCT
ajbmeb-2286	319	14	.	.	PUNCT
ajbmeb-2286	320	1	service	service	NOUN
ajbmeb-2286	320	2	recovery	recovery	NOUN
ajbmeb-2286	320	3	satisfaction	satisfaction	NOUN
ajbmeb-2286	320	4	in	in	ADP
ajbmeb-2286	320	5	offline	offline	ADJ
ajbmeb-2286	320	6	and	and	CCONJ
ajbmeb-2286	320	7	online	online	ADJ
ajbmeb-2286	320	8	experiences	experience	NOUN
ajbmeb-2286	320	9	.	.	PUNCT
ajbmeb-2286	321	1	marketing	marketing	NOUN
ajbmeb-2286	321	2	intelligence	intelligence	PROPN
ajbmeb-2286	321	3	&	&	CCONJ
ajbmeb-2286	321	4	planning	planning	PROPN
ajbmeb-2286	321	5	,	,	PUNCT
ajbmeb-2286	321	6	38(1	38(1	NUM
ajbmeb-2286	321	7	)	)	PUNCT
ajbmeb-2286	321	8	,	,	PUNCT
ajbmeb-2286	321	9	1	1	NUM
ajbmeb-2286	321	10	-	-	SYM
ajbmeb-2286	321	11	14	14	NUM
ajbmeb-2286	321	12	19	19	NUM
ajbmeb-2286	321	13	.	.	PUNCT
ajbmeb-2286	321	14	seyed	seyed	PROPN
ajbmeb-2286	321	15	,	,	PUNCT
ajbmeb-2286	321	16	s.	s.	PROPN
ajbmeb-2286	321	17	s.	s.	PROPN
ajbmeb-2286	321	18	,	,	PUNCT
ajbmeb-2286	321	19	mauricio	mauricio	PROPN
ajbmeb-2286	321	20	,	,	PUNCT
ajbmeb-2286	321	21	p.	p.	NOUN
ajbmeb-2286	321	22	,	,	PUNCT
ajbmeb-2286	321	23	junzhao	junzhao	PROPN
ajbmeb-2286	321	24	,	,	PUNCT
ajbmeb-2286	321	25	m.	m.	NOUN
ajbmeb-2286	321	26	&	&	CCONJ
ajbmeb-2286	321	27	gerri	gerri	PROPN
ajbmeb-2286	321	28	,	,	PUNCT
ajbmeb-2286	321	29	s.	s.	PROPN
ajbmeb-2286	321	30	(	(	PUNCT
ajbmeb-2286	321	31	2017	2017	NUM
ajbmeb-2286	321	32	)	)	PUNCT
ajbmeb-2286	321	33	.	.	PUNCT
ajbmeb-2286	322	1	the	the	DET
ajbmeb-2286	322	2	impact	impact	NOUN
ajbmeb-2286	322	3	of	of	ADP
ajbmeb-2286	322	4	service	service	NOUN
ajbmeb-2286	322	5	failure	failure	NOUN
ajbmeb-2286	322	6	and	and	CCONJ
ajbmeb-2286	322	7	recovery	recovery	NOUN
ajbmeb-2286	322	8	on	on	ADP
ajbmeb-2286	322	9	target	target	NOUN
ajbmeb-2286	322	10	and	and	CCONJ
ajbmeb-2286	322	11	observing	observe	VERB
ajbmeb-2286	322	12	customers	customer	NOUN
ajbmeb-2286	322	13	:	:	PUNCT
ajbmeb-2286	322	14	a	a	DET
ajbmeb-2286	322	15	comparative	comparative	ADJ
ajbmeb-2286	322	16	study	study	NOUN
ajbmeb-2286	322	17	.	.	PUNCT
ajbmeb-2286	323	1	journal	journal	NOUN
ajbmeb-2286	323	2	of	of	ADP
ajbmeb-2286	323	3	hospitality	hospitality	NOUN
ajbmeb-2286	323	4	marketing	marketing	NOUN
ajbmeb-2286	323	5	and	and	CCONJ
ajbmeb-2286	323	6	management	management	NOUN
ajbmeb-2286	323	7	,	,	PUNCT
ajbmeb-2286	323	8	26	26	NUM
ajbmeb-2286	323	9	,	,	PUNCT
ajbmeb-2286	323	10	8	8	NUM
ajbmeb-2286	323	11	,	,	PUNCT
ajbmeb-2286	323	12	889	889	NUM
ajbmeb-2286	323	13	-	-	SYM
ajbmeb-2286	323	14	910	910	NUM
ajbmeb-2286	323	15	.	.	NOUN
ajbmeb-2286	323	16	20	20	NUM
ajbmeb-2286	323	17	.	.	X
ajbmeb-2286	324	1	teixeira	teixeira	PROPN
ajbmeb-2286	324	2	,	,	PUNCT
ajbmeb-2286	324	3	j.g	j.g	PROPN
ajbmeb-2286	324	4	.	.	PROPN
ajbmeb-2286	324	5	,	,	PUNCT
ajbmeb-2286	324	6	patrício	patrício	PROPN
ajbmeb-2286	324	7	,	,	PUNCT
ajbmeb-2286	324	8	l.	l.	PROPN
ajbmeb-2286	324	9	,	,	PUNCT
ajbmeb-2286	324	10	huang	huang	PROPN
ajbmeb-2286	324	11	,	,	PUNCT
ajbmeb-2286	324	12	k.h	k.h	PROPN
ajbmeb-2286	324	13	.	.	PROPN
ajbmeb-2286	324	14	,	,	PUNCT
ajbmeb-2286	324	15	fisk	fisk	PROPN
ajbmeb-2286	324	16	,	,	PUNCT
ajbmeb-2286	324	17	r.p	r.p	PROPN
ajbmeb-2286	324	18	.	.	PROPN
ajbmeb-2286	324	19	,	,	PUNCT
ajbmeb-2286	324	20	nobrega	nobrega	PROPN
ajbmeb-2286	324	21	,	,	PUNCT
ajbmeb-2286	324	22	l.	l.	PROPN
ajbmeb-2286	324	23	,	,	PUNCT
ajbmeb-2286	324	24	&	&	CCONJ
ajbmeb-2286	324	25	constantine	constantine	PROPN
ajbmeb-2286	324	26	,	,	PUNCT
ajbmeb-2286	324	27	l.	l.	PROPN
ajbmeb-2286	324	28	(	(	PUNCT
ajbmeb-2286	324	29	2017	2017	NUM
ajbmeb-2286	324	30	)	)	PUNCT
ajbmeb-2286	324	31	.	.	PUNCT
ajbmeb-2286	325	1	the	the	DET
ajbmeb-2286	325	2	minds	mind	NOUN
ajbmeb-2286	325	3	method	method	VERB
ajbmeb-2286	325	4	:	:	PUNCT
ajbmeb-2286	325	5	integrating	integrate	VERB
ajbmeb-2286	325	6	management	management	NOUN
ajbmeb-2286	325	7	and	and	CCONJ
ajbmeb-2286	325	8	interaction	interaction	NOUN
ajbmeb-2286	325	9	design	design	NOUN
ajbmeb-2286	325	10	perspectives	perspective	NOUN
ajbmeb-2286	325	11	for	for	ADP
ajbmeb-2286	325	12	service	service	NOUN
ajbmeb-2286	325	13	design	design	NOUN
ajbmeb-2286	325	14	.	.	PUNCT
ajbmeb-2286	326	1	journal	journal	NOUN
ajbmeb-2286	326	2	of	of	ADP
ajbmeb-2286	326	3	service	service	NOUN
ajbmeb-2286	326	4	research	research	NOUN
ajbmeb-2286	326	5	,	,	PUNCT
ajbmeb-2286	326	6	20(3	20(3	NOUN
ajbmeb-2286	326	7	)	)	PUNCT
ajbmeb-2286	326	8	,	,	PUNCT
ajbmeb-2286	326	9	240	240	NUM
ajbmeb-2286	326	10	-	-	SYM
ajbmeb-2286	326	11	258	258	NUM
ajbmeb-2286	326	12	21	21	NUM
ajbmeb-2286	326	13	.	.	PUNCT
ajbmeb-2286	327	1	yu	yu	PROPN
ajbmeb-2286	327	2	,	,	PUNCT
ajbmeb-2286	327	3	e.	e.	PROPN
ajbmeb-2286	327	4	,	,	PUNCT
ajbmeb-2286	327	5	&	&	CCONJ
ajbmeb-2286	327	6	sangiorgi	sangiorgi	PROPN
ajbmeb-2286	327	7	,	,	PUNCT
ajbmeb-2286	327	8	d.	d.	PROPN
ajbmeb-2286	327	9	(	(	PUNCT
ajbmeb-2286	327	10	2018	2018	NUM
ajbmeb-2286	327	11	)	)	PUNCT
ajbmeb-2286	327	12	.	.	PUNCT
ajbmeb-2286	328	1	service	service	NOUN
ajbmeb-2286	328	2	design	design	NOUN
ajbmeb-2286	328	3	as	as	ADP
ajbmeb-2286	328	4	an	an	DET
ajbmeb-2286	328	5	approach	approach	NOUN
ajbmeb-2286	328	6	to	to	PART
ajbmeb-2286	328	7	implement	implement	VERB
ajbmeb-2286	328	8	the	the	DET
ajbmeb-2286	328	9	value	value	NOUN
ajbmeb-2286	328	10	cocreation	cocreation	NOUN
ajbmeb-2286	328	11	perspective	perspective	NOUN
ajbmeb-2286	328	12	in	in	ADP
ajbmeb-2286	328	13	new	new	ADJ
ajbmeb-2286	328	14	service	service	NOUN
ajbmeb-2286	328	15	development	development	NOUN
ajbmeb-2286	328	16	.	.	PUNCT
ajbmeb-2286	329	1	journal	journal	PROPN
ajbmeb-2286	329	2	of	of	ADP
ajbmeb-2286	329	3	service	service	NOUN
ajbmeb-2286	329	4	research	research	NOUN
ajbmeb-2286	329	5	,	,	PUNCT
ajbmeb-2286	329	6	21(1	21(1	NUM
ajbmeb-2286	329	7	)	)	PUNCT
ajbmeb-2286	329	8	,	,	PUNCT
ajbmeb-2286	329	9	40	40	NUM
ajbmeb-2286	329	10	-	-	SYM
ajbmeb-2286	329	11	58	58	NUM
ajbmeb-2286	329	12	.	.	PUNCT
ajbmeb-2286	330	1	22	22	NUM
ajbmeb-2286	330	2	.	.	PUNCT
ajbmeb-2286	331	1	zach	zach	PROPN
ajbmeb-2286	331	2	,	,	PUNCT
ajbmeb-2286	331	3	f.	f.	PROPN
ajbmeb-2286	331	4	j.	j.	PROPN
ajbmeb-2286	331	5	,	,	PUNCT
ajbmeb-2286	331	6	&	&	CCONJ
ajbmeb-2286	331	7	hill	hill	PROPN
ajbmeb-2286	331	8	,	,	PUNCT
ajbmeb-2286	331	9	t.	t.	PROPN
ajbmeb-2286	331	10	l.	l.	PROPN
ajbmeb-2286	331	11	(	(	PUNCT
ajbmeb-2286	331	12	2017	2017	NUM
ajbmeb-2286	331	13	)	)	PUNCT
ajbmeb-2286	331	14	.	.	PUNCT
ajbmeb-2286	332	1	network	network	NOUN
ajbmeb-2286	332	2	,	,	PUNCT
ajbmeb-2286	332	3	knowledge	knowledge	NOUN
ajbmeb-2286	332	4	and	and	CCONJ
ajbmeb-2286	332	5	relationship	relationship	NOUN
ajbmeb-2286	332	6	impacts	impact	NOUN
ajbmeb-2286	332	7	on	on	ADP
ajbmeb-2286	332	8	innovation	innovation	NOUN
ajbmeb-2286	332	9	in	in	ADP
ajbmeb-2286	332	10	tourism	tourism	NOUN
ajbmeb-2286	332	11	destinations	destination	NOUN
ajbmeb-2286	332	12	.	.	PUNCT
ajbmeb-2286	333	1	tourism	tourism	NOUN
ajbmeb-2286	333	2	management	management	NOUN
ajbmeb-2286	333	3	,	,	PUNCT
ajbmeb-2286	333	4	62	62	NUM
ajbmeb-2286	333	5	,	,	PUNCT
ajbmeb-2286	333	6	196–207	196–207	NUM
ajbmeb-2286	333	7	.	.	PUNCT