id	sid	tid	token	lemma	pos
ajbmeb-501	1	1	american	american	PROPN
ajbmeb-501	1	2	journal	journal	PROPN
ajbmeb-501	1	3	of	of	ADP
ajbmeb-501	1	4	business	business	NOUN
ajbmeb-501	1	5	management	management	NOUN
ajbmeb-501	1	6	,	,	PUNCT
ajbmeb-501	1	7	economics	economic	NOUN
ajbmeb-501	1	8	and	and	CCONJ
ajbmeb-501	1	9	banking	banking	NOUN
ajbmeb-501	1	10	issn	issn	PROPN
ajbmeb-501	1	11	(	(	PUNCT
ajbmeb-501	1	12	e	e	NOUN
ajbmeb-501	1	13	):	):	PUNCT
ajbmeb-501	1	14	2832	2832	NUM
ajbmeb-501	1	15	-	-	SYM
ajbmeb-501	1	16	8078	8078	NUM
ajbmeb-501	1	17	volume	volume	NOUN
ajbmeb-501	1	18	10	10	NUM
ajbmeb-501	1	19	,	,	PUNCT
ajbmeb-501	1	20	|	|	ADV
ajbmeb-501	1	21	march	march	NOUN
ajbmeb-501	1	22	,	,	PUNCT
ajbmeb-501	1	23	2023	2023	NUM
ajbmeb-501	1	24	p	p	NOUN
ajbmeb-501	1	25	a	a	PRON
ajbmeb-501	1	26	g	g	NOUN
ajbmeb-501	1	27	e	e	NOUN
ajbmeb-501	1	28	|	|	ADV
ajbmeb-501	1	29	84	84	NUM
ajbmeb-501	1	30	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-501	1	31	brand	brand	NOUN
ajbmeb-501	1	32	experience	experience	NOUN
ajbmeb-501	1	33	and	and	CCONJ
ajbmeb-501	1	34	customer	customer	NOUN
ajbmeb-501	1	35	behavioural	behavioural	ADJ
ajbmeb-501	1	36	intentions	intention	NOUN
ajbmeb-501	1	37	in	in	ADP
ajbmeb-501	1	38	inter	inter	ADJ
ajbmeb-501	1	39	-	-	ADJ
ajbmeb-501	1	40	state	state	ADJ
ajbmeb-501	1	41	branded	brand	VERB
ajbmeb-501	1	42	transport	transport	NOUN
ajbmeb-501	1	43	companies	company	NOUN
ajbmeb-501	1	44	uboegbulam	uboegbulam	VERB
ajbmeb-501	1	45	,	,	PUNCT
ajbmeb-501	1	46	gideon	gideon	PROPN
ajbmeb-501	1	47	chukwunwem	chukwunwem	PROPN
ajbmeb-501	1	48	(	(	PUNCT
ajbmeb-501	1	49	ph.d	ph.d	PROPN
ajbmeb-501	1	50	)	)	PUNCT
ajbmeb-501	1	51	inemesit	inemesit	PROPN
ajbmeb-501	1	52	richard	richard	PROPN
ajbmeb-501	1	53	akpakpan	akpakpan	PROPN
ajbmeb-501	1	54	department	department	PROPN
ajbmeb-501	1	55	of	of	ADP
ajbmeb-501	1	56	hospitality	hospitality	PROPN
ajbmeb-501	1	57	management	management	NOUN
ajbmeb-501	1	58	and	and	CCONJ
ajbmeb-501	1	59	tourism	tourism	NOUN
ajbmeb-501	1	60	university	university	PROPN
ajbmeb-501	1	61	of	of	ADP
ajbmeb-501	1	62	port	port	NOUN
ajbmeb-501	1	63	harcourt	harcourt	PROPN
ajbmeb-501	1	64	correspondence	correspondence	NOUN
ajbmeb-501	1	65	e	e	NOUN
ajbmeb-501	1	66	-	-	NOUN
ajbmeb-501	1	67	mail	mail	NOUN
ajbmeb-501	1	68	:	:	PUNCT
ajbmeb-501	1	69	gideon.uboegbulam@uniport.edu.ng	gideon.uboegbulam@uniport.edu.ng	NOUN
ajbmeb-501	1	70	cellphone	cellphone	NOUN
ajbmeb-501	1	71	:	:	PUNCT
ajbmeb-501	1	72	08036665762	08036665762	NUM
ajbmeb-501	1	73	orcid	orcid	NOUN
ajbmeb-501	2	1	i	i	NOUN
ajbmeb-501	2	2	d	d	PROPN
ajbmeb-501	2	3	:	:	PUNCT
ajbmeb-501	2	4	https://orcid.org/0000-0001-6127-5866	https://orcid.org/0000-0001-6127-5866	PROPN
ajbmeb-501	2	5	a	a	DET
ajbmeb-501	2	6	b	b	PROPN
ajbmeb-501	2	7	s	s	ADP
ajbmeb-501	2	8	t	t	PROPN
ajbmeb-501	2	9	r	r	NOUN
ajbmeb-501	2	10	a	a	DET
ajbmeb-501	2	11	c	c	NOUN
ajbmeb-501	2	12	t	t	NOUN
ajbmeb-501	3	1	k	k	X
ajbmeb-501	3	2	e	e	PROPN
ajbmeb-501	3	3	y	y	PROPN
ajbmeb-501	3	4	w	w	NOUN
ajbmeb-501	3	5	o	o	NOUN
ajbmeb-501	3	6	r	r	NOUN
ajbmeb-501	3	7	d	d	X
ajbmeb-501	3	8	s	s	AUX
ajbmeb-501	3	9	the	the	DET
ajbmeb-501	3	10	main	main	ADJ
ajbmeb-501	3	11	purpose	purpose	NOUN
ajbmeb-501	3	12	of	of	ADP
ajbmeb-501	3	13	this	this	DET
ajbmeb-501	3	14	study	study	NOUN
ajbmeb-501	3	15	was	be	AUX
ajbmeb-501	3	16	to	to	PART
ajbmeb-501	3	17	investigate	investigate	VERB
ajbmeb-501	3	18	the	the	DET
ajbmeb-501	3	19	relationship	relationship	NOUN
ajbmeb-501	3	20	between	between	ADP
ajbmeb-501	3	21	brand	brand	NOUN
ajbmeb-501	3	22	experience	experience	NOUN
ajbmeb-501	3	23	and	and	CCONJ
ajbmeb-501	3	24	passenger	passenger	NOUN
ajbmeb-501	3	25	’s	’s	PART
ajbmeb-501	3	26	behavioral	behavioral	ADJ
ajbmeb-501	3	27	intention	intention	NOUN
ajbmeb-501	3	28	.	.	PUNCT
ajbmeb-501	4	1	the	the	DET
ajbmeb-501	4	2	study	study	NOUN
ajbmeb-501	4	3	adopted	adopt	VERB
ajbmeb-501	4	4	a	a	DET
ajbmeb-501	4	5	cross	cross	ADJ
ajbmeb-501	4	6	-	-	ADJ
ajbmeb-501	4	7	sectional	sectional	ADJ
ajbmeb-501	4	8	survey	survey	NOUN
ajbmeb-501	4	9	and	and	CCONJ
ajbmeb-501	4	10	120	120	NUM
ajbmeb-501	4	11	passengers	passenger	NOUN
ajbmeb-501	4	12	of	of	ADP
ajbmeb-501	4	13	inter	inter	ADJ
ajbmeb-501	4	14	-	-	ADJ
ajbmeb-501	4	15	state	state	ADJ
ajbmeb-501	4	16	branded	brand	VERB
ajbmeb-501	4	17	companies	company	NOUN
ajbmeb-501	4	18	were	be	AUX
ajbmeb-501	4	19	the	the	DET
ajbmeb-501	4	20	target	target	NOUN
ajbmeb-501	4	21	population	population	NOUN
ajbmeb-501	4	22	.	.	PUNCT
ajbmeb-501	5	1	the	the	DET
ajbmeb-501	5	2	data	datum	NOUN
ajbmeb-501	5	3	was	be	AUX
ajbmeb-501	5	4	generated	generate	VERB
ajbmeb-501	5	5	through	through	ADP
ajbmeb-501	5	6	a	a	DET
ajbmeb-501	5	7	primary	primary	ADJ
ajbmeb-501	5	8	source	source	NOUN
ajbmeb-501	5	9	and	and	CCONJ
ajbmeb-501	5	10	a	a	DET
ajbmeb-501	5	11	closed	closed	ADJ
ajbmeb-501	5	12	ended	end	VERB
ajbmeb-501	5	13	questionnaire	questionnaire	NOUN
ajbmeb-501	5	14	of	of	ADP
ajbmeb-501	5	15	five	five	NUM
ajbmeb-501	5	16	-	-	PUNCT
ajbmeb-501	5	17	point	point	NOUN
ajbmeb-501	5	18	likert	likert	ADJ
ajbmeb-501	5	19	scale	scale	NOUN
ajbmeb-501	5	20	was	be	AUX
ajbmeb-501	5	21	administered	administer	VERB
ajbmeb-501	5	22	to	to	PART
ajbmeb-501	5	23	respondent	respondent	VERB
ajbmeb-501	5	24	.	.	PUNCT
ajbmeb-501	6	1	the	the	DET
ajbmeb-501	6	2	study	study	NOUN
ajbmeb-501	6	3	hypotheses	hypothesis	NOUN
ajbmeb-501	6	4	were	be	AUX
ajbmeb-501	6	5	analyzed	analyze	VERB
ajbmeb-501	6	6	pearson	pearson	PROPN
ajbmeb-501	6	7	’s	’s	PART
ajbmeb-501	6	8	product	product	NOUN
ajbmeb-501	6	9	moment	moment	NOUN
ajbmeb-501	6	10	with	with	ADP
ajbmeb-501	6	11	the	the	DET
ajbmeb-501	6	12	aid	aid	NOUN
ajbmeb-501	6	13	of	of	ADP
ajbmeb-501	6	14	statistical	statistical	ADJ
ajbmeb-501	6	15	package	package	NOUN
ajbmeb-501	6	16	for	for	ADP
ajbmeb-501	6	17	social	social	ADJ
ajbmeb-501	6	18	sciences	science	NOUN
ajbmeb-501	6	19	(	(	PUNCT
ajbmeb-501	6	20	spss	spss	PROPN
ajbmeb-501	6	21	)	)	PUNCT
ajbmeb-501	6	22	.	.	PUNCT
ajbmeb-501	7	1	the	the	DET
ajbmeb-501	7	2	finding	finding	NOUN
ajbmeb-501	7	3	of	of	ADP
ajbmeb-501	7	4	the	the	DET
ajbmeb-501	7	5	study	study	NOUN
ajbmeb-501	7	6	revealed	reveal	VERB
ajbmeb-501	7	7	that	that	SCONJ
ajbmeb-501	7	8	,	,	PUNCT
ajbmeb-501	7	9	there	there	PRON
ajbmeb-501	7	10	is	be	VERB
ajbmeb-501	7	11	a	a	DET
ajbmeb-501	7	12	strong	strong	ADJ
ajbmeb-501	7	13	and	and	CCONJ
ajbmeb-501	7	14	positive	positive	ADJ
ajbmeb-501	7	15	relationship	relationship	NOUN
ajbmeb-501	7	16	between	between	ADP
ajbmeb-501	7	17	brand	brand	NOUN
ajbmeb-501	7	18	experience	experience	NOUN
ajbmeb-501	7	19	dimensions	dimension	NOUN
ajbmeb-501	7	20	(	(	PUNCT
ajbmeb-501	7	21	safety	safety	NOUN
ajbmeb-501	7	22	,	,	PUNCT
ajbmeb-501	7	23	comfort	comfort	NOUN
ajbmeb-501	7	24	,	,	PUNCT
ajbmeb-501	7	25	driver	driver	NOUN
ajbmeb-501	7	26	’s	’s	PART
ajbmeb-501	7	27	competence	competence	NOUN
ajbmeb-501	7	28	,	,	PUNCT
ajbmeb-501	7	29	travel	travel	NOUN
ajbmeb-501	7	30	time	time	NOUN
ajbmeb-501	7	31	and	and	CCONJ
ajbmeb-501	7	32	vehicle	vehicle	NOUN
ajbmeb-501	7	33	cleanliness	cleanliness	NOUN
ajbmeb-501	7	34	)	)	PUNCT
ajbmeb-501	7	35	with	with	ADP
ajbmeb-501	7	36	passengers	passenger	NOUN
ajbmeb-501	7	37	’	'	PUNCT
ajbmeb-501	7	38	behavioral	behavioral	ADJ
ajbmeb-501	7	39	intention	intention	NOUN
ajbmeb-501	7	40	.	.	PUNCT
ajbmeb-501	8	1	the	the	DET
ajbmeb-501	8	2	study	study	NOUN
ajbmeb-501	8	3	recommended	recommend	VERB
ajbmeb-501	8	4	that	that	SCONJ
ajbmeb-501	8	5	transport	transport	NOUN
ajbmeb-501	8	6	should	should	AUX
ajbmeb-501	8	7	make	make	VERB
ajbmeb-501	8	8	sure	sure	ADJ
ajbmeb-501	8	9	that	that	SCONJ
ajbmeb-501	8	10	they	they	PRON
ajbmeb-501	8	11	provide	provide	VERB
ajbmeb-501	8	12	comfortable	comfortable	ADJ
ajbmeb-501	8	13	seats	seat	NOUN
ajbmeb-501	8	14	,	,	PUNCT
ajbmeb-501	8	15	screens	screen	NOUN
ajbmeb-501	8	16	and	and	CCONJ
ajbmeb-501	8	17	well	well	ADV
ajbmeb-501	8	18	airconditioned	airconditioned	ADJ
ajbmeb-501	8	19	vehicles	vehicle	NOUN
ajbmeb-501	8	20	to	to	PART
ajbmeb-501	8	21	make	make	VERB
ajbmeb-501	8	22	the	the	DET
ajbmeb-501	8	23	vehicle	vehicle	NOUN
ajbmeb-501	8	24	comfortable	comfortable	ADJ
ajbmeb-501	8	25	tor	tor	NOUN
ajbmeb-501	8	26	travelers	traveler	NOUN
ajbmeb-501	8	27	.	.	PUNCT
ajbmeb-501	9	1	again	again	ADV
ajbmeb-501	9	2	,	,	PUNCT
ajbmeb-501	9	3	that	that	SCONJ
ajbmeb-501	9	4	drivers	driver	NOUN
ajbmeb-501	9	5	should	should	AUX
ajbmeb-501	9	6	be	be	AUX
ajbmeb-501	9	7	well	well	ADV
ajbmeb-501	9	8	trained	train	VERB
ajbmeb-501	9	9	and	and	CCONJ
ajbmeb-501	9	10	must	must	AUX
ajbmeb-501	9	11	have	have	VERB
ajbmeb-501	9	12	a	a	DET
ajbmeb-501	9	13	good	good	ADJ
ajbmeb-501	9	14	geographical	geographical	ADJ
ajbmeb-501	9	15	command	command	NOUN
ajbmeb-501	9	16	.	.	PUNCT
ajbmeb-501	10	1	brand	brand	NOUN
ajbmeb-501	10	2	experience	experience	NOUN
ajbmeb-501	10	3	,	,	PUNCT
ajbmeb-501	10	4	comfort	comfort	NOUN
ajbmeb-501	10	5	,	,	PUNCT
ajbmeb-501	10	6	passengers	passenger	NOUN
ajbmeb-501	10	7	behavioral	behavioral	ADJ
ajbmeb-501	10	8	intention	intention	NOUN
ajbmeb-501	10	9	,	,	PUNCT
ajbmeb-501	10	10	travel	travel	NOUN
ajbmeb-501	10	11	time	time	NOUN
ajbmeb-501	10	12	,	,	PUNCT
ajbmeb-501	10	13	driver	driver	NOUN
ajbmeb-501	10	14	competence	competence	NOUN
ajbmeb-501	10	15	introduction	introduction	NOUN
ajbmeb-501	10	16	the	the	DET
ajbmeb-501	10	17	task	task	NOUN
ajbmeb-501	10	18	of	of	ADP
ajbmeb-501	10	19	attracting	attract	VERB
ajbmeb-501	10	20	consumers	consumer	NOUN
ajbmeb-501	10	21	’	’	PART
ajbmeb-501	10	22	attention	attention	NOUN
ajbmeb-501	10	23	is	be	AUX
ajbmeb-501	10	24	challenging	challenging	ADJ
ajbmeb-501	10	25	and	and	CCONJ
ajbmeb-501	10	26	so	so	ADV
ajbmeb-501	10	27	organizations	organization	NOUN
ajbmeb-501	10	28	should	should	AUX
ajbmeb-501	10	29	reconsider	reconsider	VERB
ajbmeb-501	10	30	their	their	PRON
ajbmeb-501	10	31	strategies	strategy	NOUN
ajbmeb-501	10	32	,	,	PUNCT
ajbmeb-501	10	33	especially	especially	ADV
ajbmeb-501	10	34	their	their	PRON
ajbmeb-501	10	35	marketing	marketing	NOUN
ajbmeb-501	10	36	strategies	strategy	NOUN
ajbmeb-501	10	37	,	,	PUNCT
ajbmeb-501	10	38	for	for	ADP
ajbmeb-501	10	39	a	a	DET
ajbmeb-501	10	40	number	number	NOUN
ajbmeb-501	10	41	of	of	ADP
ajbmeb-501	10	42	reasons	reason	NOUN
ajbmeb-501	10	43	.	.	PUNCT
ajbmeb-501	11	1	one	one	NUM
ajbmeb-501	11	2	reason	reason	NOUN
ajbmeb-501	11	3	is	be	AUX
ajbmeb-501	11	4	the	the	DET
ajbmeb-501	11	5	growing	grow	VERB
ajbmeb-501	11	6	number	number	NOUN
ajbmeb-501	11	7	of	of	ADP
ajbmeb-501	11	8	brands	brand	NOUN
ajbmeb-501	11	9	and	and	CCONJ
ajbmeb-501	11	10	increasing	increase	VERB
ajbmeb-501	11	11	competition	competition	NOUN
ajbmeb-501	11	12	among	among	ADP
ajbmeb-501	11	13	enterprises	enterprise	NOUN
ajbmeb-501	11	14	.	.	PUNCT
ajbmeb-501	12	1	the	the	DET
ajbmeb-501	12	2	dynamic	dynamic	ADJ
ajbmeb-501	12	3	,	,	PUNCT
ajbmeb-501	12	4	global	global	ADJ
ajbmeb-501	12	5	business	business	NOUN
ajbmeb-501	12	6	environment	environment	NOUN
ajbmeb-501	12	7	drives	drive	VERB
ajbmeb-501	12	8	companies	company	NOUN
ajbmeb-501	12	9	to	to	PART
ajbmeb-501	12	10	constantly	constantly	ADV
ajbmeb-501	12	11	seek	seek	VERB
ajbmeb-501	12	12	competitive	competitive	ADJ
ajbmeb-501	12	13	advantage	advantage	NOUN
ajbmeb-501	12	14	through	through	ADP
ajbmeb-501	12	15	the	the	DET
ajbmeb-501	12	16	development	development	NOUN
ajbmeb-501	12	17	of	of	ADP
ajbmeb-501	12	18	innovative	innovative	ADJ
ajbmeb-501	12	19	products	product	NOUN
ajbmeb-501	12	20	,	,	PUNCT
ajbmeb-501	12	21	services	service	NOUN
ajbmeb-501	12	22	,	,	PUNCT
ajbmeb-501	12	23	and	and	CCONJ
ajbmeb-501	12	24	systems	system	NOUN
ajbmeb-501	12	25	.	.	PUNCT
ajbmeb-501	13	1	underlining	underline	VERB
ajbmeb-501	13	2	the	the	DET
ajbmeb-501	13	3	importance	importance	NOUN
ajbmeb-501	13	4	of	of	ADP
ajbmeb-501	13	5	“	"	PUNCT
ajbmeb-501	13	6	technology	technology	NOUN
ajbmeb-501	13	7	push	push	NOUN
ajbmeb-501	13	8	”	"	PUNCT
ajbmeb-501	13	9	and	and	CCONJ
ajbmeb-501	13	10	“	"	PUNCT
ajbmeb-501	13	11	market	market	NOUN
ajbmeb-501	13	12	/	/	SYM
ajbmeb-501	13	13	demand	demand	NOUN
ajbmeb-501	13	14	pull	pull	NOUN
ajbmeb-501	13	15	”	"	PUNCT
ajbmeb-501	13	16	,	,	PUNCT
ajbmeb-501	13	17	a	a	DET
ajbmeb-501	13	18	company´s	company´s	NOUN
ajbmeb-501	13	19	ultimate	ultimate	ADJ
ajbmeb-501	13	20	aim	aim	NOUN
ajbmeb-501	13	21	is	be	AUX
ajbmeb-501	13	22	to	to	PART
ajbmeb-501	13	23	develop	develop	VERB
ajbmeb-501	13	24	revolutionary	revolutionary	ADJ
ajbmeb-501	13	25	products	product	NOUN
ajbmeb-501	13	26	and	and	CCONJ
ajbmeb-501	13	27	services	service	NOUN
ajbmeb-501	13	28	(	(	PUNCT
ajbmeb-501	13	29	brem	brem	PROPN
ajbmeb-501	13	30	&	&	CCONJ
ajbmeb-501	13	31	voigt	voigt	PROPN
ajbmeb-501	13	32	,	,	PUNCT
ajbmeb-501	13	33	2009	2009	NUM
ajbmeb-501	13	34	)	)	PUNCT
ajbmeb-501	13	35	.	.	PUNCT
ajbmeb-501	14	1	therefore	therefore	ADV
ajbmeb-501	14	2	,	,	PUNCT
ajbmeb-501	14	3	understanding	understand	VERB
ajbmeb-501	14	4	user	user	NOUN
ajbmeb-501	14	5	behavior	behavior	NOUN
ajbmeb-501	14	6	,	,	PUNCT
ajbmeb-501	14	7	use	use	NOUN
ajbmeb-501	14	8	,	,	PUNCT
ajbmeb-501	14	9	and	and	CCONJ
ajbmeb-501	14	10	shortcomings	shortcoming	NOUN
ajbmeb-501	14	11	of	of	ADP
ajbmeb-501	14	12	products	product	NOUN
ajbmeb-501	14	13	and	and	CCONJ
ajbmeb-501	14	14	services	service	NOUN
ajbmeb-501	14	15	is	be	AUX
ajbmeb-501	14	16	essential	essential	ADJ
ajbmeb-501	14	17	to	to	PART
ajbmeb-501	14	18	discover	discover	VERB
ajbmeb-501	14	19	and	and	CCONJ
ajbmeb-501	14	20	create	create	VERB
ajbmeb-501	14	21	“	"	PUNCT
ajbmeb-501	14	22	value	value	NOUN
ajbmeb-501	14	23	opportunities	opportunity	NOUN
ajbmeb-501	14	24	”	"	PUNCT
ajbmeb-501	14	25	(	(	PUNCT
ajbmeb-501	14	26	ideo	ideo	NOUN
ajbmeb-501	14	27	,	,	PUNCT
ajbmeb-501	14	28	2009	2009	NUM
ajbmeb-501	14	29	)	)	PUNCT
ajbmeb-501	14	30	.	.	PUNCT
ajbmeb-501	15	1	one	one	NUM
ajbmeb-501	15	2	of	of	ADP
ajbmeb-501	15	3	the	the	DET
ajbmeb-501	15	4	most	most	ADV
ajbmeb-501	15	5	important	important	ADJ
ajbmeb-501	15	6	topics	topic	NOUN
ajbmeb-501	15	7	mentioned	mention	VERB
ajbmeb-501	15	8	by	by	ADP
ajbmeb-501	15	9	researchers	researcher	NOUN
ajbmeb-501	15	10	is	be	AUX
ajbmeb-501	15	11	related	relate	VERB
ajbmeb-501	15	12	to	to	ADP
ajbmeb-501	15	13	brand	brand	NOUN
ajbmeb-501	15	14	experience	experience	NOUN
ajbmeb-501	15	15	when	when	SCONJ
ajbmeb-501	15	16	interacting	interact	VERB
ajbmeb-501	15	17	with	with	ADP
ajbmeb-501	15	18	a	a	DET
ajbmeb-501	15	19	particular	particular	ADJ
ajbmeb-501	15	20	brand	brand	NOUN
ajbmeb-501	15	21	.	.	PUNCT
ajbmeb-501	16	1	koetz	koetz	PROPN
ajbmeb-501	16	2	(	(	PUNCT
ajbmeb-501	16	3	2019	2019	NUM
ajbmeb-501	16	4	)	)	PUNCT
ajbmeb-501	16	5	pointed	point	VERB
ajbmeb-501	16	6	out	out	ADP
ajbmeb-501	16	7	the	the	DET
ajbmeb-501	16	8	need	need	NOUN
ajbmeb-501	16	9	to	to	PART
ajbmeb-501	16	10	improve	improve	VERB
ajbmeb-501	16	11	brand	brand	NOUN
ajbmeb-501	16	12	experience	experience	NOUN
ajbmeb-501	16	13	and	and	CCONJ
ajbmeb-501	16	14	reward	reward	VERB
ajbmeb-501	16	15	loyalty	loyalty	NOUN
ajbmeb-501	16	16	american	american	PROPN
ajbmeb-501	16	17	journal	journal	PROPN
ajbmeb-501	16	18	of	of	ADP
ajbmeb-501	16	19	business	business	NOUN
ajbmeb-501	16	20	management	management	NOUN
ajbmeb-501	16	21	,	,	PUNCT
ajbmeb-501	16	22	economics	economic	NOUN
ajbmeb-501	16	23	and	and	CCONJ
ajbmeb-501	16	24	banking	banking	NOUN
ajbmeb-501	16	25	volume	volume	NOUN
ajbmeb-501	16	26	10	10	NUM
ajbmeb-501	16	27	march	march	NOUN
ajbmeb-501	16	28	,	,	PUNCT
ajbmeb-501	16	29	2023	2023	NUM
ajbmeb-501	16	30	p	p	NOUN
ajbmeb-501	16	31	a	a	PRON
ajbmeb-501	16	32	g	g	NOUN
ajbmeb-501	16	33	e	e	NOUN
ajbmeb-501	16	34	|	|	ADV
ajbmeb-501	16	35	85	85	NUM
ajbmeb-501	16	36	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	16	37	because	because	SCONJ
ajbmeb-501	16	38	they	they	PRON
ajbmeb-501	16	39	work	work	VERB
ajbmeb-501	16	40	to	to	PART
ajbmeb-501	16	41	increase	increase	VERB
ajbmeb-501	16	42	passengers	passenger	NOUN
ajbmeb-501	16	43	purchase	purchase	NOUN
ajbmeb-501	16	44	intention	intention	NOUN
ajbmeb-501	16	45	and	and	CCONJ
ajbmeb-501	16	46	loyalty	loyalty	NOUN
ajbmeb-501	16	47	.	.	PUNCT
ajbmeb-501	17	1	by	by	ADP
ajbmeb-501	17	2	understanding	understand	VERB
ajbmeb-501	17	3	consumers	consumer	NOUN
ajbmeb-501	17	4	,	,	PUNCT
ajbmeb-501	17	5	companies	company	NOUN
ajbmeb-501	17	6	can	can	AUX
ajbmeb-501	17	7	manage	manage	VERB
ajbmeb-501	17	8	their	their	PRON
ajbmeb-501	17	9	brand	brand	NOUN
ajbmeb-501	17	10	communication	communication	NOUN
ajbmeb-501	17	11	strategies	strategy	NOUN
ajbmeb-501	17	12	in	in	ADP
ajbmeb-501	17	13	a	a	DET
ajbmeb-501	17	14	way	way	NOUN
ajbmeb-501	17	15	that	that	PRON
ajbmeb-501	17	16	engages	engage	VERB
ajbmeb-501	17	17	consumers	consumer	NOUN
ajbmeb-501	17	18	the	the	DET
ajbmeb-501	17	19	best	good	ADJ
ajbmeb-501	17	20	.	.	PUNCT
ajbmeb-501	18	1	therefore	therefore	ADV
ajbmeb-501	18	2	,	,	PUNCT
ajbmeb-501	18	3	from	from	ADP
ajbmeb-501	18	4	the	the	DET
ajbmeb-501	18	5	marketing	marketing	NOUN
ajbmeb-501	18	6	perspective	perspective	NOUN
ajbmeb-501	18	7	,	,	PUNCT
ajbmeb-501	18	8	“	"	PUNCT
ajbmeb-501	18	9	understanding	understand	VERB
ajbmeb-501	18	10	consumer	consumer	NOUN
ajbmeb-501	18	11	behavior	behavior	NOUN
ajbmeb-501	18	12	is	be	AUX
ajbmeb-501	18	13	good	good	ADJ
ajbmeb-501	18	14	business	business	NOUN
ajbmeb-501	18	15	”	"	PUNCT
ajbmeb-501	18	16	(	(	PUNCT
ajbmeb-501	18	17	solomon	solomon	PROPN
ajbmeb-501	18	18	et	et	PROPN
ajbmeb-501	18	19	al	al	PROPN
ajbmeb-501	18	20	.	.	PROPN
ajbmeb-501	18	21	,	,	PUNCT
ajbmeb-501	18	22	2010	2010	NUM
ajbmeb-501	18	23	)	)	PUNCT
ajbmeb-501	18	24	.	.	PUNCT
ajbmeb-501	19	1	as	as	SCONJ
ajbmeb-501	19	2	many	many	ADJ
ajbmeb-501	19	3	scholars	scholar	NOUN
ajbmeb-501	19	4	(	(	PUNCT
ajbmeb-501	19	5	amine	amine	NOUN
ajbmeb-501	19	6	,	,	PUNCT
ajbmeb-501	19	7	1998	1998	NUM
ajbmeb-501	19	8	;	;	PUNCT
ajbmeb-501	19	9	dick	dick	PROPN
ajbmeb-501	19	10	&	&	CCONJ
ajbmeb-501	19	11	basu	basu	PROPN
ajbmeb-501	19	12	,	,	PUNCT
ajbmeb-501	19	13	1994	1994	NUM
ajbmeb-501	19	14	;	;	PUNCT
ajbmeb-501	19	15	aaker	aaker	NOUN
ajbmeb-501	19	16	,	,	PUNCT
ajbmeb-501	19	17	1991	1991	NUM
ajbmeb-501	19	18	)	)	PUNCT
ajbmeb-501	19	19	state	state	NOUN
ajbmeb-501	19	20	,	,	PUNCT
ajbmeb-501	19	21	a	a	DET
ajbmeb-501	19	22	positive	positive	ADJ
ajbmeb-501	19	23	attitude	attitude	NOUN
ajbmeb-501	19	24	towards	towards	ADP
ajbmeb-501	19	25	a	a	DET
ajbmeb-501	19	26	brand	brand	NOUN
ajbmeb-501	19	27	is	be	AUX
ajbmeb-501	19	28	a	a	DET
ajbmeb-501	19	29	necessity	necessity	NOUN
ajbmeb-501	19	30	in	in	ADP
ajbmeb-501	19	31	creating	create	VERB
ajbmeb-501	19	32	brand	brand	NOUN
ajbmeb-501	19	33	attachment	attachment	NOUN
ajbmeb-501	19	34	.	.	PUNCT
ajbmeb-501	20	1	attitude	attitude	NOUN
ajbmeb-501	20	2	and	and	CCONJ
ajbmeb-501	20	3	emotions	emotion	NOUN
ajbmeb-501	20	4	towards	towards	ADP
ajbmeb-501	20	5	the	the	DET
ajbmeb-501	20	6	brand	brand	NOUN
ajbmeb-501	20	7	are	be	AUX
ajbmeb-501	20	8	important	important	ADJ
ajbmeb-501	20	9	,	,	PUNCT
ajbmeb-501	20	10	because	because	SCONJ
ajbmeb-501	20	11	emotions	emotion	NOUN
ajbmeb-501	20	12	have	have	AUX
ajbmeb-501	20	13	been	be	AUX
ajbmeb-501	20	14	recently	recently	ADV
ajbmeb-501	20	15	recognized	recognize	VERB
ajbmeb-501	20	16	as	as	ADP
ajbmeb-501	20	17	having	have	VERB
ajbmeb-501	20	18	the	the	DET
ajbmeb-501	20	19	most	most	ADJ
ajbmeb-501	20	20	effect	effect	NOUN
ajbmeb-501	20	21	in	in	ADP
ajbmeb-501	20	22	predicting	predict	VERB
ajbmeb-501	20	23	consumer	consumer	NOUN
ajbmeb-501	20	24	behavior	behavior	NOUN
ajbmeb-501	20	25	(	(	PUNCT
ajbmeb-501	20	26	johnson	johnson	PROPN
ajbmeb-501	20	27	&	&	CCONJ
ajbmeb-501	20	28	greyson	greyson	PROPN
ajbmeb-501	20	29	,	,	PUNCT
ajbmeb-501	20	30	2005	2005	NUM
ajbmeb-501	20	31	)	)	PUNCT
ajbmeb-501	20	32	.	.	PUNCT
ajbmeb-501	21	1	these	these	DET
ajbmeb-501	21	2	attitudes	attitude	NOUN
ajbmeb-501	21	3	and	and	CCONJ
ajbmeb-501	21	4	the	the	DET
ajbmeb-501	21	5	overall	overall	ADJ
ajbmeb-501	21	6	perceived	perceive	VERB
ajbmeb-501	21	7	brand	brand	NOUN
ajbmeb-501	21	8	image	image	NOUN
ajbmeb-501	21	9	are	be	AUX
ajbmeb-501	21	10	affected	affect	VERB
ajbmeb-501	21	11	by	by	ADP
ajbmeb-501	21	12	the	the	DET
ajbmeb-501	21	13	consumer	consumer	NOUN
ajbmeb-501	21	14	’s	’s	PART
ajbmeb-501	21	15	brand	brand	NOUN
ajbmeb-501	21	16	experience	experience	NOUN
ajbmeb-501	21	17	.	.	PUNCT
ajbmeb-501	22	1	when	when	SCONJ
ajbmeb-501	22	2	it	it	PRON
ajbmeb-501	22	3	comes	come	VERB
ajbmeb-501	22	4	to	to	ADP
ajbmeb-501	22	5	review	review	NOUN
ajbmeb-501	22	6	of	of	ADP
ajbmeb-501	22	7	a	a	DET
ajbmeb-501	22	8	brand	brand	NOUN
ajbmeb-501	22	9	,	,	PUNCT
ajbmeb-501	22	10	making	make	VERB
ajbmeb-501	22	11	promises	promise	NOUN
ajbmeb-501	22	12	about	about	ADP
ajbmeb-501	22	13	a	a	DET
ajbmeb-501	22	14	service	service	NOUN
ajbmeb-501	22	15	or	or	CCONJ
ajbmeb-501	22	16	product	product	NOUN
ajbmeb-501	22	17	is	be	AUX
ajbmeb-501	22	18	not	not	PART
ajbmeb-501	22	19	enough	enough	ADJ
ajbmeb-501	22	20	;	;	PUNCT
ajbmeb-501	22	21	the	the	DET
ajbmeb-501	22	22	brand	brand	NOUN
ajbmeb-501	22	23	promise	promise	NOUN
ajbmeb-501	22	24	must	must	AUX
ajbmeb-501	22	25	consistently	consistently	ADV
ajbmeb-501	22	26	be	be	AUX
ajbmeb-501	22	27	delivered	deliver	VERB
ajbmeb-501	22	28	when	when	SCONJ
ajbmeb-501	22	29	experiencing	experience	VERB
ajbmeb-501	22	30	the	the	DET
ajbmeb-501	22	31	service	service	NOUN
ajbmeb-501	22	32	.	.	PUNCT
ajbmeb-501	23	1	in	in	ADP
ajbmeb-501	23	2	the	the	DET
ajbmeb-501	23	3	transportation	transportation	NOUN
ajbmeb-501	23	4	industry	industry	NOUN
ajbmeb-501	23	5	where	where	SCONJ
ajbmeb-501	23	6	services	service	NOUN
ajbmeb-501	23	7	are	be	AUX
ajbmeb-501	23	8	almost	almost	ADV
ajbmeb-501	23	9	identical	identical	ADJ
ajbmeb-501	23	10	and	and	CCONJ
ajbmeb-501	23	11	every	every	PRON
ajbmeb-501	23	12	of	of	ADP
ajbmeb-501	23	13	them	they	PRON
ajbmeb-501	23	14	competing	compete	VERB
ajbmeb-501	23	15	on	on	ADP
ajbmeb-501	23	16	the	the	DET
ajbmeb-501	23	17	same	same	ADJ
ajbmeb-501	23	18	front	front	NOUN
ajbmeb-501	23	19	,	,	PUNCT
ajbmeb-501	23	20	the	the	DET
ajbmeb-501	23	21	need	need	NOUN
ajbmeb-501	23	22	to	to	PART
ajbmeb-501	23	23	be	be	AUX
ajbmeb-501	23	24	distinguished	distinguish	VERB
ajbmeb-501	23	25	becomes	become	VERB
ajbmeb-501	23	26	very	very	ADV
ajbmeb-501	23	27	paramount	paramount	ADJ
ajbmeb-501	23	28	because	because	SCONJ
ajbmeb-501	23	29	on	on	ADP
ajbmeb-501	23	30	each	each	DET
ajbmeb-501	23	31	passing	pass	VERB
ajbmeb-501	23	32	day	day	NOUN
ajbmeb-501	23	33	,	,	PUNCT
ajbmeb-501	23	34	passengers	passenger	NOUN
ajbmeb-501	23	35	are	be	AUX
ajbmeb-501	23	36	are	be	AUX
ajbmeb-501	23	37	becoming	become	VERB
ajbmeb-501	23	38	more	more	ADJ
ajbmeb-501	23	39	service	service	NOUN
ajbmeb-501	23	40	enlightened	enlighten	VERB
ajbmeb-501	23	41	and	and	CCONJ
ajbmeb-501	23	42	sophisticated	sophisticated	ADJ
ajbmeb-501	23	43	in	in	ADP
ajbmeb-501	23	44	their	their	PRON
ajbmeb-501	23	45	demand	demand	NOUN
ajbmeb-501	23	46	and	and	CCONJ
ajbmeb-501	23	47	are	be	AUX
ajbmeb-501	23	48	only	only	ADV
ajbmeb-501	23	49	set	set	VERB
ajbmeb-501	23	50	to	to	PART
ajbmeb-501	23	51	pitch	pitch	VERB
ajbmeb-501	23	52	their	their	PRON
ajbmeb-501	23	53	tent	tent	NOUN
ajbmeb-501	23	54	to	to	ADP
ajbmeb-501	23	55	companies	company	NOUN
ajbmeb-501	23	56	that	that	PRON
ajbmeb-501	23	57	gives	give	VERB
ajbmeb-501	23	58	them	they	PRON
ajbmeb-501	23	59	more	more	ADJ
ajbmeb-501	23	60	than	than	ADP
ajbmeb-501	23	61	the	the	DET
ajbmeb-501	23	62	expected	expect	VERB
ajbmeb-501	23	63	service	service	NOUN
ajbmeb-501	23	64	.	.	PUNCT
ajbmeb-501	24	1	more	more	ADV
ajbmeb-501	24	2	so	so	ADV
ajbmeb-501	24	3	,	,	PUNCT
ajbmeb-501	24	4	the	the	DET
ajbmeb-501	24	5	multiplicity	multiplicity	NOUN
ajbmeb-501	24	6	of	of	ADP
ajbmeb-501	24	7	choice	choice	NOUN
ajbmeb-501	24	8	available	available	ADJ
ajbmeb-501	24	9	to	to	ADP
ajbmeb-501	24	10	passengers	passenger	NOUN
ajbmeb-501	24	11	is	be	AUX
ajbmeb-501	24	12	forcing	force	VERB
ajbmeb-501	24	13	transport	transport	NOUN
ajbmeb-501	24	14	requires	require	VERB
ajbmeb-501	24	15	that	that	SCONJ
ajbmeb-501	24	16	transport	transport	NOUN
ajbmeb-501	24	17	companies	company	NOUN
ajbmeb-501	24	18	should	should	AUX
ajbmeb-501	24	19	start	start	VERB
ajbmeb-501	24	20	thinking	think	VERB
ajbmeb-501	24	21	out	out	ADP
ajbmeb-501	24	22	of	of	ADP
ajbmeb-501	24	23	the	the	DET
ajbmeb-501	24	24	box	box	NOUN
ajbmeb-501	24	25	on	on	ADP
ajbmeb-501	24	26	how	how	SCONJ
ajbmeb-501	24	27	to	to	PART
ajbmeb-501	24	28	improve	improve	VERB
ajbmeb-501	24	29	passengers	passenger	NOUN
ajbmeb-501	24	30	experience	experience	NOUN
ajbmeb-501	24	31	so	so	SCONJ
ajbmeb-501	24	32	as	as	SCONJ
ajbmeb-501	24	33	to	to	PART
ajbmeb-501	24	34	cash	cash	VERB
ajbmeb-501	24	35	in	in	ADP
ajbmeb-501	24	36	brand	brand	NOUN
ajbmeb-501	24	37	confusion	confusion	NOUN
ajbmeb-501	24	38	of	of	ADP
ajbmeb-501	24	39	passengers	passenger	NOUN
ajbmeb-501	24	40	1.3	1.3	NUM
ajbmeb-501	24	41	aims	aim	NOUN
ajbmeb-501	24	42	and	and	CCONJ
ajbmeb-501	24	43	objectives	objective	VERB
ajbmeb-501	24	44	the	the	DET
ajbmeb-501	24	45	main	main	ADJ
ajbmeb-501	24	46	aim	aim	NOUN
ajbmeb-501	24	47	of	of	ADP
ajbmeb-501	24	48	this	this	DET
ajbmeb-501	24	49	study	study	NOUN
ajbmeb-501	24	50	is	be	AUX
ajbmeb-501	24	51	to	to	PART
ajbmeb-501	24	52	inquire	inquire	VERB
ajbmeb-501	24	53	how	how	SCONJ
ajbmeb-501	24	54	brand	brand	NOUN
ajbmeb-501	24	55	experience	experience	NOUN
ajbmeb-501	24	56	dimensions	dimension	NOUN
ajbmeb-501	24	57	e	e	NOUN
ajbmeb-501	24	58	,	,	PUNCT
ajbmeb-501	24	59	g	g	PROPN
ajbmeb-501	24	60	passengers	passenger	NOUN
ajbmeb-501	24	61	safety	safety	NOUN
ajbmeb-501	24	62	,	,	PUNCT
ajbmeb-501	24	63	vehicle	vehicle	NOUN
ajbmeb-501	24	64	cleanliness	cleanliness	NOUN
ajbmeb-501	24	65	,	,	PUNCT
ajbmeb-501	24	66	passengers	passenger	NOUN
ajbmeb-501	24	67	comfort	comfort	NOUN
ajbmeb-501	24	68	,	,	PUNCT
ajbmeb-501	24	69	drivers	driver	NOUN
ajbmeb-501	24	70	competence	competence	NOUN
ajbmeb-501	24	71	and	and	CCONJ
ajbmeb-501	24	72	traveling	travel	VERB
ajbmeb-501	24	73	time	time	NOUN
ajbmeb-501	24	74	factor	factor	NOUN
ajbmeb-501	24	75	peculiar	peculiar	ADJ
ajbmeb-501	24	76	to	to	ADP
ajbmeb-501	24	77	transportation	transportation	NOUN
ajbmeb-501	24	78	service	service	NOUN
ajbmeb-501	24	79	providers	provider	NOUN
ajbmeb-501	24	80	influences	influence	VERB
ajbmeb-501	24	81	passengers	passenger	NOUN
ajbmeb-501	24	82	behavioral	behavioral	ADJ
ajbmeb-501	24	83	intentions	intention	NOUN
ajbmeb-501	24	84	.	.	PUNCT
ajbmeb-501	25	1	h01	h01	NOUN
ajbmeb-501	25	2	:	:	PUNCT
ajbmeb-501	25	3	passengers	passenger	NOUN
ajbmeb-501	25	4	safety	safety	NOUN
ajbmeb-501	25	5	have	have	VERB
ajbmeb-501	25	6	no	no	DET
ajbmeb-501	25	7	relationship	relationship	NOUN
ajbmeb-501	25	8	with	with	ADP
ajbmeb-501	25	9	passenger	passenger	NOUN
ajbmeb-501	25	10	’s	’s	PART
ajbmeb-501	25	11	behavioral	behavioral	ADJ
ajbmeb-501	25	12	intention	intention	NOUN
ajbmeb-501	25	13	h02	h02	NOUN
ajbmeb-501	25	14	:	:	PUNCT
ajbmeb-501	25	15	vehicle	vehicle	NOUN
ajbmeb-501	25	16	cleanliness	cleanliness	NOUN
ajbmeb-501	25	17	have	have	VERB
ajbmeb-501	25	18	no	no	DET
ajbmeb-501	25	19	relationship	relationship	NOUN
ajbmeb-501	25	20	with	with	ADP
ajbmeb-501	25	21	passenger	passenger	NOUN
ajbmeb-501	25	22	’s	’s	PART
ajbmeb-501	25	23	behavioral	behavioral	ADJ
ajbmeb-501	25	24	intention	intention	NOUN
ajbmeb-501	25	25	h03	h03	NOUN
ajbmeb-501	25	26	:	:	PUNCT
ajbmeb-501	25	27	passengers	passenger	NOUN
ajbmeb-501	25	28	comfort	comfort	NOUN
ajbmeb-501	25	29	have	have	VERB
ajbmeb-501	25	30	no	no	DET
ajbmeb-501	25	31	relationship	relationship	NOUN
ajbmeb-501	25	32	with	with	ADP
ajbmeb-501	25	33	passenger	passenger	NOUN
ajbmeb-501	25	34	’s	’s	PART
ajbmeb-501	25	35	behavioral	behavioral	ADJ
ajbmeb-501	25	36	intention	intention	NOUN
ajbmeb-501	25	37	h04	h04	NOUN
ajbmeb-501	25	38	:	:	PUNCT
ajbmeb-501	25	39	driver	driver	NOUN
ajbmeb-501	25	40	’s	’s	PART
ajbmeb-501	25	41	competence	competence	NOUN
ajbmeb-501	25	42	have	have	VERB
ajbmeb-501	25	43	no	no	DET
ajbmeb-501	25	44	relationship	relationship	NOUN
ajbmeb-501	25	45	with	with	ADP
ajbmeb-501	25	46	passenger	passenger	NOUN
ajbmeb-501	25	47	’s	’s	PART
ajbmeb-501	25	48	behavioral	behavioral	ADJ
ajbmeb-501	25	49	intention	intention	NOUN
ajbmeb-501	25	50	h05	h05	NOUN
ajbmeb-501	25	51	:	:	PUNCT
ajbmeb-501	25	52	travel	travel	NOUN
ajbmeb-501	25	53	time	time	NOUN
ajbmeb-501	25	54	factor	factor	NOUN
ajbmeb-501	25	55	have	have	VERB
ajbmeb-501	25	56	no	no	DET
ajbmeb-501	25	57	relationship	relationship	NOUN
ajbmeb-501	25	58	with	with	ADP
ajbmeb-501	25	59	passenger	passenger	NOUN
ajbmeb-501	25	60	’s	’s	PART
ajbmeb-501	25	61	behavioral	behavioral	ADJ
ajbmeb-501	25	62	intention	intention	NOUN
ajbmeb-501	25	63	2	2	NUM
ajbmeb-501	25	64	.	.	PUNCT
ajbmeb-501	25	65	literature	literature	NOUN
ajbmeb-501	25	66	review	review	VERB
ajbmeb-501	25	67	2.1	2.1	NUM
ajbmeb-501	25	68	brand	brand	NOUN
ajbmeb-501	25	69	experience	experience	NOUN
ajbmeb-501	25	70	brand	brand	NOUN
ajbmeb-501	25	71	experience	experience	NOUN
ajbmeb-501	25	72	has	have	AUX
ajbmeb-501	25	73	been	be	AUX
ajbmeb-501	25	74	defined	define	VERB
ajbmeb-501	25	75	from	from	ADP
ajbmeb-501	25	76	numerous	numerous	ADJ
ajbmeb-501	25	77	perspectives	perspective	NOUN
ajbmeb-501	25	78	.	.	PUNCT
ajbmeb-501	26	1	verhoef	verhoef	NOUN
ajbmeb-501	26	2	et	et	PROPN
ajbmeb-501	26	3	al	al	PROPN
ajbmeb-501	26	4	.	.	PROPN
ajbmeb-501	26	5	(	(	PUNCT
ajbmeb-501	26	6	2009	2009	NUM
ajbmeb-501	26	7	)	)	PUNCT
ajbmeb-501	26	8	indicated	indicate	VERB
ajbmeb-501	26	9	that	that	SCONJ
ajbmeb-501	26	10	brand	brand	NOUN
ajbmeb-501	26	11	experience	experience	NOUN
ajbmeb-501	26	12	is	be	AUX
ajbmeb-501	26	13	a	a	DET
ajbmeb-501	26	14	multidimensional	multidimensional	ADJ
ajbmeb-501	26	15	construct	construct	NOUN
ajbmeb-501	26	16	built	build	VERB
ajbmeb-501	26	17	on	on	ADP
ajbmeb-501	26	18	a	a	DET
ajbmeb-501	26	19	customer	customer	NOUN
ajbmeb-501	26	20	’s	’s	PART
ajbmeb-501	26	21	physical	physical	ADJ
ajbmeb-501	26	22	,	,	PUNCT
ajbmeb-501	26	23	social	social	ADJ
ajbmeb-501	26	24	,	,	PUNCT
ajbmeb-501	26	25	cognitive	cognitive	ADJ
ajbmeb-501	26	26	,	,	PUNCT
ajbmeb-501	26	27	and	and	CCONJ
ajbmeb-501	26	28	affective	affective	ADJ
ajbmeb-501	26	29	states	state	NOUN
ajbmeb-501	26	30	,	,	PUNCT
ajbmeb-501	26	31	which	which	PRON
ajbmeb-501	26	32	steams	steam	VERB
ajbmeb-501	26	33	from	from	ADP
ajbmeb-501	26	34	the	the	DET
ajbmeb-501	26	35	customer	customer	NOUN
ajbmeb-501	26	36	’s	’s	PART
ajbmeb-501	26	37	attitudinal	attitudinal	ADJ
ajbmeb-501	26	38	disposition	disposition	NOUN
ajbmeb-501	26	39	towards	towards	ADP
ajbmeb-501	26	40	the	the	DET
ajbmeb-501	26	41	service	service	NOUN
ajbmeb-501	26	42	provider	provider	NOUN
ajbmeb-501	26	43	.	.	PUNCT
ajbmeb-501	27	1	berry	berry	VERB
ajbmeb-501	27	2	et	et	PROPN
ajbmeb-501	27	3	al	al	PROPN
ajbmeb-501	27	4	.	.	PROPN
ajbmeb-501	28	1	(	(	PUNCT
ajbmeb-501	28	2	2002	2002	NUM
ajbmeb-501	28	3	)	)	PUNCT
ajbmeb-501	28	4	expressed	express	VERB
ajbmeb-501	28	5	brand	brand	NOUN
ajbmeb-501	28	6	experience	experience	NOUN
ajbmeb-501	28	7	with	with	ADP
ajbmeb-501	28	8	pointers	pointer	NOUN
ajbmeb-501	28	9	to	to	ADP
ajbmeb-501	28	10	clues	clue	NOUN
ajbmeb-501	28	11	sent	send	VERB
ajbmeb-501	28	12	from	from	ADP
ajbmeb-501	28	13	an	an	DET
ajbmeb-501	28	14	organization	organization	NOUN
ajbmeb-501	28	15	to	to	ADP
ajbmeb-501	28	16	its	its	PRON
ajbmeb-501	28	17	customers	customer	NOUN
ajbmeb-501	28	18	.	.	PUNCT
ajbmeb-501	29	1	brakus	brakus	PROPN
ajbmeb-501	29	2	et	et	PROPN
ajbmeb-501	29	3	al	al	PROPN
ajbmeb-501	29	4	.	.	PROPN
ajbmeb-501	29	5	(	(	PUNCT
ajbmeb-501	29	6	2009	2009	NUM
ajbmeb-501	29	7	)	)	PUNCT
ajbmeb-501	29	8	identified	identify	VERB
ajbmeb-501	29	9	four	four	NUM
ajbmeb-501	29	10	cases	case	NOUN
ajbmeb-501	29	11	in	in	ADP
ajbmeb-501	29	12	which	which	PRON
ajbmeb-501	29	13	consumer	consumer	NOUN
ajbmeb-501	29	14	experience	experience	NOUN
ajbmeb-501	29	15	of	of	ADP
ajbmeb-501	29	16	goods	good	NOUN
ajbmeb-501	29	17	and	and	CCONJ
ajbmeb-501	29	18	services	service	NOUN
ajbmeb-501	29	19	occurs	occur	VERB
ajbmeb-501	29	20	:	:	PUNCT
ajbmeb-501	29	21	searching	search	VERB
ajbmeb-501	29	22	for	for	ADP
ajbmeb-501	29	23	products	product	NOUN
ajbmeb-501	29	24	,	,	PUNCT
ajbmeb-501	29	25	shopping	shop	VERB
ajbmeb-501	29	26	for	for	ADP
ajbmeb-501	29	27	products	product	NOUN
ajbmeb-501	29	28	,	,	PUNCT
ajbmeb-501	29	29	receiving	receive	VERB
ajbmeb-501	29	30	services	service	NOUN
ajbmeb-501	29	31	,	,	PUNCT
ajbmeb-501	29	32	and	and	CCONJ
ajbmeb-501	29	33	consuming	consume	VERB
ajbmeb-501	29	34	products	product	NOUN
ajbmeb-501	29	35	or	or	CCONJ
ajbmeb-501	29	36	services	service	NOUN
ajbmeb-501	29	37	.	.	PUNCT
ajbmeb-501	30	1	from	from	ADP
ajbmeb-501	30	2	the	the	DET
ajbmeb-501	30	3	above	above	ADJ
ajbmeb-501	30	4	definition	definition	NOUN
ajbmeb-501	30	5	,	,	PUNCT
ajbmeb-501	30	6	the	the	DET
ajbmeb-501	30	7	current	current	ADJ
ajbmeb-501	30	8	study	study	NOUN
ajbmeb-501	30	9	defined	define	VERB
ajbmeb-501	30	10	brand	brand	NOUN
ajbmeb-501	30	11	experience	experience	NOUN
ajbmeb-501	30	12	in	in	ADP
ajbmeb-501	30	13	the	the	DET
ajbmeb-501	30	14	transportation	transportation	NOUN
ajbmeb-501	30	15	service	service	NOUN
ajbmeb-501	30	16	sector	sector	NOUN
ajbmeb-501	30	17	as	as	ADP
ajbmeb-501	30	18	the	the	DET
ajbmeb-501	30	19	attitudinal	attitudinal	ADJ
ajbmeb-501	30	20	investment	investment	NOUN
ajbmeb-501	30	21	towards	towards	ADP
ajbmeb-501	30	22	the	the	DET
ajbmeb-501	30	23	service	service	NOUN
ajbmeb-501	30	24	received	receive	VERB
ajbmeb-501	30	25	as	as	ADP
ajbmeb-501	30	26	against	against	ADP
ajbmeb-501	30	27	service	service	NOUN
ajbmeb-501	30	28	expected	expect	VERB
ajbmeb-501	30	29	.	.	PUNCT
ajbmeb-501	31	1	in	in	ADP
ajbmeb-501	31	2	fact	fact	NOUN
ajbmeb-501	31	3	,	,	PUNCT
ajbmeb-501	31	4	some	some	DET
ajbmeb-501	31	5	brand	brand	NOUN
ajbmeb-501	31	6	experts	expert	NOUN
ajbmeb-501	31	7	relates	relate	VERB
ajbmeb-501	31	8	brand	brand	NOUN
ajbmeb-501	31	9	experience	experience	NOUN
ajbmeb-501	31	10	to	to	PART
ajbmeb-501	31	11	be	be	AUX
ajbmeb-501	31	12	how	how	SCONJ
ajbmeb-501	31	13	satisfied	satisfied	ADJ
ajbmeb-501	31	14	a	a	DET
ajbmeb-501	31	15	customer	customer	NOUN
ajbmeb-501	31	16	is	be	AUX
ajbmeb-501	31	17	with	with	ADP
ajbmeb-501	31	18	a	a	DET
ajbmeb-501	31	19	service	service	NOUN
ajbmeb-501	31	20	encounter	encounter	NOUN
ajbmeb-501	31	21	and	and	CCONJ
ajbmeb-501	31	22	the	the	DET
ajbmeb-501	31	23	reaction	reaction	NOUN
ajbmeb-501	31	24	of	of	ADP
ajbmeb-501	31	25	such	such	ADJ
ajbmeb-501	31	26	experience	experience	NOUN
ajbmeb-501	31	27	to	to	PART
ajbmeb-501	31	28	either	either	CCONJ
ajbmeb-501	31	29	want	want	VERB
ajbmeb-501	31	30	to	to	PART
ajbmeb-501	31	31	continue	continue	VERB
ajbmeb-501	31	32	with	with	ADP
ajbmeb-501	31	33	the	the	DET
ajbmeb-501	31	34	brand	brand	NOUN
ajbmeb-501	31	35	or	or	CCONJ
ajbmeb-501	31	36	not	not	PART
ajbmeb-501	31	37	.	.	PUNCT
ajbmeb-501	32	1	this	this	PRON
ajbmeb-501	32	2	implies	imply	VERB
ajbmeb-501	32	3	that	that	SCONJ
ajbmeb-501	32	4	,	,	PUNCT
ajbmeb-501	32	5	passengers	passenger	NOUN
ajbmeb-501	32	6	develop	develop	VERB
ajbmeb-501	32	7	various	various	ADJ
ajbmeb-501	32	8	degrees	degree	NOUN
ajbmeb-501	32	9	of	of	ADP
ajbmeb-501	32	10	attachment	attachment	NOUN
ajbmeb-501	32	11	or	or	CCONJ
ajbmeb-501	32	12	dislike	dislike	NOUN
ajbmeb-501	32	13	towards	towards	ADP
ajbmeb-501	32	14	the	the	DET
ajbmeb-501	32	15	services	service	NOUN
ajbmeb-501	32	16	received	receive	VERB
ajbmeb-501	32	17	and	and	CCONJ
ajbmeb-501	32	18	to	to	ADP
ajbmeb-501	32	19	american	american	ADJ
ajbmeb-501	32	20	journal	journal	PROPN
ajbmeb-501	32	21	of	of	ADP
ajbmeb-501	32	22	business	business	NOUN
ajbmeb-501	32	23	management	management	NOUN
ajbmeb-501	32	24	,	,	PUNCT
ajbmeb-501	32	25	economics	economic	NOUN
ajbmeb-501	32	26	and	and	CCONJ
ajbmeb-501	32	27	banking	banking	NOUN
ajbmeb-501	32	28	volume	volume	NOUN
ajbmeb-501	32	29	10	10	NUM
ajbmeb-501	32	30	march	march	NOUN
ajbmeb-501	32	31	,	,	PUNCT
ajbmeb-501	32	32	2023	2023	NUM
ajbmeb-501	32	33	p	p	NOUN
ajbmeb-501	32	34	a	a	DET
ajbmeb-501	32	35	g	g	NOUN
ajbmeb-501	32	36	e	e	PROPN
ajbmeb-501	32	37	|	|	ADV
ajbmeb-501	32	38	86	86	NUM
ajbmeb-501	32	39	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	32	40	extension	extension	NOUN
ajbmeb-501	32	41	,	,	PUNCT
ajbmeb-501	32	42	the	the	DET
ajbmeb-501	32	43	personnel	personnel	NOUN
ajbmeb-501	32	44	who	who	PRON
ajbmeb-501	32	45	are	be	AUX
ajbmeb-501	32	46	directly	directly	ADV
ajbmeb-501	32	47	involved	involve	VERB
ajbmeb-501	32	48	in	in	ADP
ajbmeb-501	32	49	delivering	deliver	VERB
ajbmeb-501	32	50	transportation	transportation	NOUN
ajbmeb-501	32	51	services	service	NOUN
ajbmeb-501	32	52	.	.	PUNCT
ajbmeb-501	33	1	there	there	PRON
ajbmeb-501	33	2	has	have	AUX
ajbmeb-501	33	3	been	be	AUX
ajbmeb-501	33	4	numerous	numerous	ADJ
ajbmeb-501	33	5	brand	brand	NOUN
ajbmeb-501	33	6	experience	experience	NOUN
ajbmeb-501	33	7	conceptualization	conceptualization	NOUN
ajbmeb-501	33	8	models	model	NOUN
ajbmeb-501	33	9	.	.	PUNCT
ajbmeb-501	34	1	e.g	e.g	PROPN
ajbmeb-501	34	2	,	,	PUNCT
ajbmeb-501	34	3	verhoef	verhoef	PROPN
ajbmeb-501	34	4	et	et	PROPN
ajbmeb-501	34	5	al	al	PROPN
ajbmeb-501	34	6	.	.	PROPN
ajbmeb-501	34	7	(	(	PUNCT
ajbmeb-501	34	8	2009	2009	NUM
ajbmeb-501	34	9	)	)	PUNCT
ajbmeb-501	34	10	,	,	PUNCT
ajbmeb-501	34	11	generation	generation	NOUN
ajbmeb-501	34	12	of	of	ADP
ajbmeb-501	34	13	brand	brand	NOUN
ajbmeb-501	34	14	experience	experience	NOUN
ajbmeb-501	34	15	were	be	AUX
ajbmeb-501	34	16	social	social	ADJ
ajbmeb-501	34	17	,	,	PUNCT
ajbmeb-501	34	18	service	service	NOUN
ajbmeb-501	34	19	encounter	encounter	NOUN
ajbmeb-501	34	20	,	,	PUNCT
ajbmeb-501	34	21	convenience	convenience	NOUN
ajbmeb-501	34	22	,	,	PUNCT
ajbmeb-501	34	23	cost	cost	NOUN
ajbmeb-501	34	24	,	,	PUNCT
ajbmeb-501	34	25	and	and	CCONJ
ajbmeb-501	34	26	previous	previous	ADJ
ajbmeb-501	34	27	experience	experience	NOUN
ajbmeb-501	34	28	.	.	PUNCT
ajbmeb-501	35	1	brakus	brakus	PROPN
ajbmeb-501	35	2	et	et	PROPN
ajbmeb-501	35	3	al	al	PROPN
ajbmeb-501	35	4	.	.	PROPN
ajbmeb-501	35	5	(	(	PUNCT
ajbmeb-501	35	6	2009	2009	NUM
ajbmeb-501	35	7	)	)	PUNCT
ajbmeb-501	35	8	mentioned	mention	VERB
ajbmeb-501	35	9	direct	direct	ADJ
ajbmeb-501	35	10	and	and	CCONJ
ajbmeb-501	35	11	indirect	indirect	ADJ
ajbmeb-501	35	12	experience	experience	NOUN
ajbmeb-501	35	13	as	as	ADP
ajbmeb-501	35	14	two	two	NUM
ajbmeb-501	35	15	basic	basic	ADJ
ajbmeb-501	35	16	kinds	kind	NOUN
ajbmeb-501	35	17	of	of	ADP
ajbmeb-501	35	18	product	product	NOUN
ajbmeb-501	35	19	experience	experience	NOUN
ajbmeb-501	35	20	in	in	ADP
ajbmeb-501	35	21	the	the	DET
ajbmeb-501	35	22	shopping	shopping	NOUN
ajbmeb-501	35	23	service	service	NOUN
ajbmeb-501	35	24	.	.	PUNCT
ajbmeb-501	36	1	direct	direct	ADJ
ajbmeb-501	36	2	product	product	NOUN
ajbmeb-501	36	3	experience	experience	NOUN
ajbmeb-501	36	4	is	be	AUX
ajbmeb-501	36	5	related	relate	VERB
ajbmeb-501	36	6	to	to	ADP
ajbmeb-501	36	7	physical	physical	ADJ
ajbmeb-501	36	8	interaction	interaction	NOUN
ajbmeb-501	36	9	between	between	ADP
ajbmeb-501	36	10	the	the	DET
ajbmeb-501	36	11	customer	customer	NOUN
ajbmeb-501	36	12	and	and	CCONJ
ajbmeb-501	36	13	the	the	DET
ajbmeb-501	36	14	product	product	NOUN
ajbmeb-501	36	15	,	,	PUNCT
ajbmeb-501	36	16	while	while	SCONJ
ajbmeb-501	36	17	indirect	indirect	ADJ
ajbmeb-501	36	18	product	product	NOUN
ajbmeb-501	36	19	experience	experience	NOUN
ajbmeb-501	36	20	is	be	AUX
ajbmeb-501	36	21	embedded	embed	VERB
ajbmeb-501	36	22	in	in	ADP
ajbmeb-501	36	23	virtual	virtual	ADJ
ajbmeb-501	36	24	or	or	CCONJ
ajbmeb-501	36	25	advertised	advertised	ADJ
ajbmeb-501	36	26	products	product	NOUN
ajbmeb-501	36	27	.	.	PUNCT
ajbmeb-501	37	1	hosany	hosany	NOUN
ajbmeb-501	37	2	and	and	CCONJ
ajbmeb-501	37	3	witham	witham	PROPN
ajbmeb-501	37	4	(	(	PUNCT
ajbmeb-501	37	5	2010	2010	NUM
ajbmeb-501	37	6	)	)	PUNCT
ajbmeb-501	37	7	explored	explore	VERB
ajbmeb-501	37	8	the	the	DET
ajbmeb-501	37	9	dimensions	dimension	NOUN
ajbmeb-501	37	10	of	of	ADP
ajbmeb-501	37	11	tourists	tourist	NOUN
ajbmeb-501	37	12	’	'	PUNCT
ajbmeb-501	37	13	experience	experience	NOUN
ajbmeb-501	37	14	and	and	CCONJ
ajbmeb-501	37	15	found	find	VERB
ajbmeb-501	37	16	that	that	SCONJ
ajbmeb-501	37	17	it	it	PRON
ajbmeb-501	37	18	consists	consist	VERB
ajbmeb-501	37	19	of	of	ADP
ajbmeb-501	37	20	four	four	NUM
ajbmeb-501	37	21	major	major	ADJ
ajbmeb-501	37	22	dimensions	dimension	NOUN
ajbmeb-501	37	23	:	:	PUNCT
ajbmeb-501	37	24	education	education	NOUN
ajbmeb-501	37	25	,	,	PUNCT
ajbmeb-501	37	26	entertainment	entertainment	NOUN
ajbmeb-501	37	27	,	,	PUNCT
ajbmeb-501	37	28	escapism	escapism	NOUN
ajbmeb-501	37	29	,	,	PUNCT
ajbmeb-501	37	30	and	and	CCONJ
ajbmeb-501	37	31	aesthetics	aesthetic	NOUN
ajbmeb-501	37	32	.	.	PUNCT
ajbmeb-501	38	1	in	in	ADP
ajbmeb-501	38	2	their	their	PRON
ajbmeb-501	38	3	scale	scale	NOUN
ajbmeb-501	38	4	developed	develop	VERB
ajbmeb-501	38	5	to	to	PART
ajbmeb-501	38	6	measure	measure	VERB
ajbmeb-501	38	7	brand	brand	NOUN
ajbmeb-501	38	8	experience	experience	NOUN
ajbmeb-501	38	9	.	.	PUNCT
ajbmeb-501	39	1	in	in	ADP
ajbmeb-501	39	2	the	the	DET
ajbmeb-501	39	3	dining	dining	NOUN
ajbmeb-501	39	4	industry	industry	NOUN
ajbmeb-501	39	5	,	,	PUNCT
ajbmeb-501	39	6	dimensions	dimension	NOUN
ajbmeb-501	39	7	of	of	ADP
ajbmeb-501	39	8	customer	customer	NOUN
ajbmeb-501	39	9	experience	experience	NOUN
ajbmeb-501	39	10	can	can	AUX
ajbmeb-501	39	11	be	be	AUX
ajbmeb-501	39	12	understood	understand	VERB
ajbmeb-501	39	13	through	through	ADP
ajbmeb-501	39	14	restaurant	restaurant	NOUN
ajbmeb-501	39	15	attributes	attribute	NOUN
ajbmeb-501	39	16	such	such	ADJ
ajbmeb-501	39	17	as	as	ADP
ajbmeb-501	39	18	food	food	NOUN
ajbmeb-501	39	19	quality	quality	NOUN
ajbmeb-501	39	20	,	,	PUNCT
ajbmeb-501	39	21	brand	brand	NOUN
ajbmeb-501	39	22	experience	experience	NOUN
ajbmeb-501	39	23	,	,	PUNCT
ajbmeb-501	39	24	restaurant	restaurant	NOUN
ajbmeb-501	39	25	atmosphere	atmosphere	NOUN
ajbmeb-501	39	26	,	,	PUNCT
ajbmeb-501	39	27	and	and	CCONJ
ajbmeb-501	39	28	price	price	NOUN
ajbmeb-501	39	29	fairness	fairness	NOUN
ajbmeb-501	39	30	(	(	PUNCT
ajbmeb-501	39	31	liu	liu	PROPN
ajbmeb-501	39	32	&	&	CCONJ
ajbmeb-501	39	33	jang	jang	PROPN
ajbmeb-501	39	34	,	,	PUNCT
ajbmeb-501	39	35	2009	2009	NUM
ajbmeb-501	39	36	)	)	PUNCT
ajbmeb-501	39	37	.	.	PUNCT
ajbmeb-501	40	1	the	the	DET
ajbmeb-501	40	2	different	different	ADJ
ajbmeb-501	40	3	views	view	NOUN
ajbmeb-501	40	4	,	,	PUNCT
ajbmeb-501	40	5	models	model	NOUN
ajbmeb-501	40	6	and	and	CCONJ
ajbmeb-501	40	7	construct	construct	NOUN
ajbmeb-501	40	8	of	of	ADP
ajbmeb-501	40	9	brand	brand	NOUN
ajbmeb-501	40	10	experience	experience	NOUN
ajbmeb-501	40	11	implies	imply	VERB
ajbmeb-501	40	12	that	that	SCONJ
ajbmeb-501	40	13	experience	experience	NOUN
ajbmeb-501	40	14	is	be	AUX
ajbmeb-501	40	15	relative	relative	ADJ
ajbmeb-501	40	16	and	and	CCONJ
ajbmeb-501	40	17	can	can	AUX
ajbmeb-501	40	18	differ	differ	VERB
ajbmeb-501	40	19	from	from	ADP
ajbmeb-501	40	20	industry	industry	NOUN
ajbmeb-501	40	21	to	to	ADP
ajbmeb-501	40	22	industry	industry	NOUN
ajbmeb-501	40	23	,	,	PUNCT
ajbmeb-501	40	24	sector	sector	NOUN
ajbmeb-501	40	25	to	to	ADP
ajbmeb-501	40	26	sector	sector	NOUN
ajbmeb-501	40	27	.	.	PUNCT
ajbmeb-501	41	1	as	as	SCONJ
ajbmeb-501	41	2	related	relate	VERB
ajbmeb-501	41	3	to	to	ADP
ajbmeb-501	41	4	the	the	DET
ajbmeb-501	41	5	transportation	transportation	NOUN
ajbmeb-501	41	6	industry	industry	NOUN
ajbmeb-501	41	7	,	,	PUNCT
ajbmeb-501	41	8	passengers	passenger	NOUN
ajbmeb-501	41	9	want	want	VERB
ajbmeb-501	41	10	enjoy	enjoy	VERB
ajbmeb-501	41	11	their	their	PRON
ajbmeb-501	41	12	trip	trip	NOUN
ajbmeb-501	41	13	.	.	PUNCT
ajbmeb-501	42	1	hence	hence	ADV
ajbmeb-501	42	2	the	the	DET
ajbmeb-501	42	3	model	model	NOUN
ajbmeb-501	42	4	of	of	ADP
ajbmeb-501	42	5	transport	transport	NOUN
ajbmeb-501	42	6	experience	experience	NOUN
ajbmeb-501	42	7	as	as	SCONJ
ajbmeb-501	42	8	suggested	suggest	VERB
ajbmeb-501	42	9	by	by	ADP
ajbmeb-501	42	10	etuk	etuk	PROPN
ajbmeb-501	42	11	et	et	PROPN
ajbmeb-501	42	12	al	al	PROPN
ajbmeb-501	42	13	(	(	PUNCT
ajbmeb-501	42	14	2021	2021	NUM
ajbmeb-501	42	15	)	)	PUNCT
ajbmeb-501	42	16	becomes	become	VERB
ajbmeb-501	42	17	very	very	ADV
ajbmeb-501	42	18	germane	germane	ADJ
ajbmeb-501	42	19	and	and	CCONJ
ajbmeb-501	42	20	they	they	PRON
ajbmeb-501	42	21	are	be	AUX
ajbmeb-501	42	22	;	;	PUNCT
ajbmeb-501	42	23	2.2	2.2	NUM
ajbmeb-501	42	24	safety	safety	NOUN
ajbmeb-501	42	25	:	:	PUNCT
ajbmeb-501	42	26	in	in	ADP
ajbmeb-501	42	27	the	the	DET
ajbmeb-501	42	28	context	context	NOUN
ajbmeb-501	42	29	of	of	ADP
ajbmeb-501	42	30	transportation	transportation	NOUN
ajbmeb-501	42	31	services	service	NOUN
ajbmeb-501	42	32	,	,	PUNCT
ajbmeb-501	42	33	nyongesa	nyongesa	NOUN
ajbmeb-501	42	34	and	and	CCONJ
ajbmeb-501	42	35	bwisa	bwisa	NOUN
ajbmeb-501	42	36	(	(	PUNCT
ajbmeb-501	42	37	2014	2014	NUM
ajbmeb-501	42	38	)	)	PUNCT
ajbmeb-501	42	39	defined	define	VERB
ajbmeb-501	42	40	passengers	passenger	NOUN
ajbmeb-501	42	41	’	'	PUNCT
ajbmeb-501	42	42	safety	safety	NOUN
ajbmeb-501	42	43	as	as	ADP
ajbmeb-501	42	44	the	the	DET
ajbmeb-501	42	45	condition	condition	NOUN
ajbmeb-501	42	46	where	where	SCONJ
ajbmeb-501	42	47	passengers	passenger	NOUN
ajbmeb-501	42	48	are	be	AUX
ajbmeb-501	42	49	protected	protect	VERB
ajbmeb-501	42	50	from	from	ADP
ajbmeb-501	42	51	harm	harm	NOUN
ajbmeb-501	42	52	,	,	PUNCT
ajbmeb-501	42	53	injury	injury	NOUN
ajbmeb-501	42	54	,	,	PUNCT
ajbmeb-501	42	55	risk	risk	NOUN
ajbmeb-501	42	56	or	or	CCONJ
ajbmeb-501	42	57	other	other	ADJ
ajbmeb-501	42	58	dangers	danger	NOUN
ajbmeb-501	42	59	at	at	ADP
ajbmeb-501	42	60	the	the	DET
ajbmeb-501	42	61	service	service	NOUN
ajbmeb-501	42	62	providers	provider	NOUN
ajbmeb-501	42	63	’	'	PUNCT
ajbmeb-501	42	64	facilities	facility	NOUN
ajbmeb-501	42	65	and	and	CCONJ
ajbmeb-501	42	66	during	during	ADP
ajbmeb-501	42	67	transportation	transportation	NOUN
ajbmeb-501	42	68	to	to	ADP
ajbmeb-501	42	69	their	their	PRON
ajbmeb-501	42	70	final	final	ADJ
ajbmeb-501	42	71	destinations	destination	NOUN
ajbmeb-501	42	72	.	.	PUNCT
ajbmeb-501	43	1	this	this	DET
ajbmeb-501	43	2	definition	definition	NOUN
ajbmeb-501	43	3	entails	entail	VERB
ajbmeb-501	43	4	that	that	SCONJ
ajbmeb-501	43	5	safety	safety	NOUN
ajbmeb-501	43	6	in	in	ADP
ajbmeb-501	43	7	the	the	DET
ajbmeb-501	43	8	context	context	NOUN
ajbmeb-501	43	9	of	of	ADP
ajbmeb-501	43	10	transportation	transportation	NOUN
ajbmeb-501	43	11	encompasses	encompass	VERB
ajbmeb-501	43	12	the	the	DET
ajbmeb-501	43	13	personal	personal	ADJ
ajbmeb-501	43	14	safety	safety	NOUN
ajbmeb-501	43	15	of	of	ADP
ajbmeb-501	43	16	passengers	passenger	NOUN
ajbmeb-501	43	17	and	and	CCONJ
ajbmeb-501	43	18	their	their	PRON
ajbmeb-501	43	19	luggage	luggage	NOUN
ajbmeb-501	43	20	at	at	ADP
ajbmeb-501	43	21	the	the	DET
ajbmeb-501	43	22	facilities	facility	NOUN
ajbmeb-501	43	23	of	of	ADP
ajbmeb-501	43	24	transportation	transportation	NOUN
ajbmeb-501	43	25	companies	company	NOUN
ajbmeb-501	43	26	and	and	CCONJ
ajbmeb-501	43	27	the	the	DET
ajbmeb-501	43	28	safety	safety	NOUN
ajbmeb-501	43	29	of	of	ADP
ajbmeb-501	43	30	passengers	passenger	NOUN
ajbmeb-501	43	31	including	include	VERB
ajbmeb-501	43	32	their	their	PRON
ajbmeb-501	43	33	luggage	luggage	NOUN
ajbmeb-501	43	34	during	during	ADP
ajbmeb-501	43	35	conveyance	conveyance	NOUN
ajbmeb-501	43	36	to	to	ADP
ajbmeb-501	43	37	their	their	PRON
ajbmeb-501	43	38	preferred	preferred	ADJ
ajbmeb-501	43	39	destinations	destination	NOUN
ajbmeb-501	43	40	.	.	PUNCT
ajbmeb-501	44	1	passengers	passenger	NOUN
ajbmeb-501	44	2	prioritize	prioritize	VERB
ajbmeb-501	44	3	their	their	PRON
ajbmeb-501	44	4	safety	safety	NOUN
ajbmeb-501	44	5	and	and	CCONJ
ajbmeb-501	44	6	that	that	PRON
ajbmeb-501	44	7	of	of	ADP
ajbmeb-501	44	8	their	their	PRON
ajbmeb-501	44	9	luggage	luggage	NOUN
ajbmeb-501	44	10	when	when	SCONJ
ajbmeb-501	44	11	choosing	choose	VERB
ajbmeb-501	44	12	transportation	transportation	NOUN
ajbmeb-501	44	13	service	service	NOUN
ajbmeb-501	44	14	providers	provider	NOUN
ajbmeb-501	44	15	regardless	regardless	ADV
ajbmeb-501	44	16	of	of	ADP
ajbmeb-501	44	17	means	mean	NOUN
ajbmeb-501	44	18	of	of	ADP
ajbmeb-501	44	19	transportation	transportation	NOUN
ajbmeb-501	44	20	(	(	PUNCT
ajbmeb-501	44	21	nafiu	nafiu	PROPN
ajbmeb-501	44	22	,	,	PUNCT
ajbmeb-501	44	23	hassan	hassan	PROPN
ajbmeb-501	44	24	&	&	CCONJ
ajbmeb-501	44	25	alogwuja	alogwuja	PROPN
ajbmeb-501	44	26	,	,	PUNCT
ajbmeb-501	44	27	2018	2018	NUM
ajbmeb-501	44	28	)	)	PUNCT
ajbmeb-501	44	29	.	.	PUNCT
ajbmeb-501	45	1	2.3	2.3	NUM
ajbmeb-501	45	2	passenger	passenger	NOUN
ajbmeb-501	45	3	’s	’s	PART
ajbmeb-501	45	4	comfort	comfort	NOUN
ajbmeb-501	45	5	:	:	PUNCT
ajbmeb-501	45	6	in	in	ADP
ajbmeb-501	45	7	the	the	DET
ajbmeb-501	45	8	context	context	NOUN
ajbmeb-501	45	9	of	of	ADP
ajbmeb-501	45	10	transportation	transportation	NOUN
ajbmeb-501	45	11	service	service	NOUN
ajbmeb-501	45	12	,	,	PUNCT
ajbmeb-501	45	13	passengers	passenger	NOUN
ajbmeb-501	45	14	’	'	PUNCT
ajbmeb-501	45	15	comfort	comfort	NOUN
ajbmeb-501	45	16	is	be	AUX
ajbmeb-501	45	17	the	the	DET
ajbmeb-501	45	18	degree	degree	NOUN
ajbmeb-501	45	19	to	to	PART
ajbmeb-501	45	20	which	which	PRON
ajbmeb-501	45	21	passengers	passenger	NOUN
ajbmeb-501	45	22	are	be	AUX
ajbmeb-501	45	23	comfortable	comfortable	ADJ
ajbmeb-501	45	24	with	with	ADP
ajbmeb-501	45	25	the	the	DET
ajbmeb-501	45	26	seats	seat	NOUN
ajbmeb-501	45	27	,	,	PUNCT
ajbmeb-501	45	28	travel	travel	NOUN
ajbmeb-501	45	29	experience	experience	NOUN
ajbmeb-501	45	30	,	,	PUNCT
ajbmeb-501	45	31	vehicle	vehicle	NOUN
ajbmeb-501	45	32	temperature	temperature	NOUN
ajbmeb-501	45	33	and	and	CCONJ
ajbmeb-501	45	34	other	other	ADJ
ajbmeb-501	45	35	experiential	experiential	ADJ
ajbmeb-501	45	36	components	component	NOUN
ajbmeb-501	45	37	of	of	ADP
ajbmeb-501	45	38	companies	company	NOUN
ajbmeb-501	45	39	while	while	SCONJ
ajbmeb-501	45	40	in	in	ADP
ajbmeb-501	45	41	transit	transit	NOUN
ajbmeb-501	45	42	(	(	PUNCT
ajbmeb-501	45	43	njeru	njeru	ADJ
ajbmeb-501	45	44	,	,	PUNCT
ajbmeb-501	45	45	cheruiyot	cheruiyot	NOUN
ajbmeb-501	45	46	&	&	CCONJ
ajbmeb-501	45	47	maru	maru	PROPN
ajbmeb-501	45	48	,	,	PUNCT
ajbmeb-501	45	49	2019	2019	NUM
ajbmeb-501	45	50	)	)	PUNCT
ajbmeb-501	45	51	.	.	PUNCT
ajbmeb-501	46	1	it	it	PRON
ajbmeb-501	46	2	is	be	AUX
ajbmeb-501	46	3	the	the	DET
ajbmeb-501	46	4	state	state	NOUN
ajbmeb-501	46	5	in	in	ADP
ajbmeb-501	46	6	which	which	PRON
ajbmeb-501	46	7	passengers	passenger	NOUN
ajbmeb-501	46	8	are	be	AUX
ajbmeb-501	46	9	relaxed	relax	VERB
ajbmeb-501	46	10	,	,	PUNCT
ajbmeb-501	46	11	free	free	ADJ
ajbmeb-501	46	12	of	of	ADP
ajbmeb-501	46	13	pain	pain	NOUN
ajbmeb-501	46	14	,	,	PUNCT
ajbmeb-501	46	15	distress	distress	NOUN
ajbmeb-501	46	16	,	,	PUNCT
ajbmeb-501	46	17	physical	physical	ADJ
ajbmeb-501	46	18	or	or	CCONJ
ajbmeb-501	46	19	psychological	psychological	ADJ
ajbmeb-501	46	20	stress	stress	NOUN
ajbmeb-501	46	21	when	when	SCONJ
ajbmeb-501	46	22	being	be	AUX
ajbmeb-501	46	23	conveyed	convey	VERB
ajbmeb-501	46	24	by	by	ADP
ajbmeb-501	46	25	a	a	DET
ajbmeb-501	46	26	transportation	transportation	NOUN
ajbmeb-501	46	27	company	company	NOUN
ajbmeb-501	46	28	to	to	ADP
ajbmeb-501	46	29	their	their	PRON
ajbmeb-501	46	30	preferred	preferred	ADJ
ajbmeb-501	46	31	locations	location	NOUN
ajbmeb-501	46	32	.	.	PUNCT
ajbmeb-501	47	1	travel	travel	NOUN
ajbmeb-501	47	2	comfort	comfort	NOUN
ajbmeb-501	47	3	is	be	AUX
ajbmeb-501	47	4	an	an	DET
ajbmeb-501	47	5	indispensable	indispensable	ADJ
ajbmeb-501	47	6	factor	factor	NOUN
ajbmeb-501	47	7	considered	consider	VERB
ajbmeb-501	47	8	by	by	ADP
ajbmeb-501	47	9	the	the	DET
ajbmeb-501	47	10	majority	majority	NOUN
ajbmeb-501	47	11	of	of	ADP
ajbmeb-501	47	12	potential	potential	ADJ
ajbmeb-501	47	13	passengers	passenger	NOUN
ajbmeb-501	47	14	before	before	ADP
ajbmeb-501	47	15	patronizing	patronize	VERB
ajbmeb-501	47	16	a	a	DET
ajbmeb-501	47	17	transportation	transportation	NOUN
ajbmeb-501	47	18	company	company	NOUN
ajbmeb-501	47	19	(	(	PUNCT
ajbmeb-501	47	20	julius	julius	PROPN
ajbmeb-501	47	21	&	&	CCONJ
ajbmeb-501	47	22	jatmika	jatmika	PROPN
ajbmeb-501	47	23	,	,	PUNCT
ajbmeb-501	47	24	2019	2019	NUM
ajbmeb-501	47	25	)	)	PUNCT
ajbmeb-501	47	26	.	.	PUNCT
ajbmeb-501	48	1	in	in	ADP
ajbmeb-501	48	2	fact	fact	NOUN
ajbmeb-501	48	3	,	,	PUNCT
ajbmeb-501	48	4	it	it	PRON
ajbmeb-501	48	5	is	be	AUX
ajbmeb-501	48	6	in	in	ADP
ajbmeb-501	48	7	the	the	DET
ajbmeb-501	48	8	search	search	NOUN
ajbmeb-501	48	9	for	for	ADP
ajbmeb-501	48	10	travel	travel	NOUN
ajbmeb-501	48	11	comfort	comfort	NOUN
ajbmeb-501	48	12	,	,	PUNCT
ajbmeb-501	48	13	among	among	ADP
ajbmeb-501	48	14	other	other	ADJ
ajbmeb-501	48	15	benefits	benefit	NOUN
ajbmeb-501	48	16	,	,	PUNCT
ajbmeb-501	48	17	that	that	SCONJ
ajbmeb-501	48	18	most	most	ADJ
ajbmeb-501	48	19	passengers	passenger	NOUN
ajbmeb-501	48	20	prefer	prefer	VERB
ajbmeb-501	48	21	to	to	PART
ajbmeb-501	48	22	travel	travel	VERB
ajbmeb-501	48	23	by	by	ADP
ajbmeb-501	48	24	air	air	NOUN
ajbmeb-501	48	25	to	to	ADP
ajbmeb-501	48	26	other	other	ADJ
ajbmeb-501	48	27	distressing	distressing	ADJ
ajbmeb-501	48	28	means	mean	NOUN
ajbmeb-501	48	29	of	of	ADP
ajbmeb-501	48	30	transportation	transportation	NOUN
ajbmeb-501	48	31	such	such	ADJ
ajbmeb-501	48	32	as	as	ADP
ajbmeb-501	48	33	road	road	NOUN
ajbmeb-501	48	34	,	,	PUNCT
ajbmeb-501	48	35	rail	rail	NOUN
ajbmeb-501	48	36	and	and	CCONJ
ajbmeb-501	48	37	sea	sea	NOUN
ajbmeb-501	48	38	in	in	ADP
ajbmeb-501	48	39	most	most	ADJ
ajbmeb-501	48	40	parts	part	NOUN
ajbmeb-501	48	41	of	of	ADP
ajbmeb-501	48	42	africa	africa	PROPN
ajbmeb-501	48	43	.	.	PUNCT
ajbmeb-501	49	1	2.4	2.4	NUM
ajbmeb-501	49	2	drivers	driver	NOUN
ajbmeb-501	49	3	’	'	PUNCT
ajbmeb-501	49	4	competence	competence	NOUN
ajbmeb-501	49	5	:	:	PUNCT
ajbmeb-501	49	6	drivers	driver	NOUN
ajbmeb-501	49	7	’	'	PUNCT
ajbmeb-501	49	8	competence	competence	NOUN
ajbmeb-501	49	9	is	be	AUX
ajbmeb-501	49	10	the	the	DET
ajbmeb-501	49	11	level	level	NOUN
ajbmeb-501	49	12	of	of	ADP
ajbmeb-501	49	13	proficiency	proficiency	NOUN
ajbmeb-501	49	14	and	and	CCONJ
ajbmeb-501	49	15	expertise	expertise	NOUN
ajbmeb-501	49	16	of	of	ADP
ajbmeb-501	49	17	transportation	transportation	NOUN
ajbmeb-501	49	18	companies	company	NOUN
ajbmeb-501	49	19	’	'	PUNCT
ajbmeb-501	49	20	drivers	driver	NOUN
ajbmeb-501	49	21	from	from	ADP
ajbmeb-501	49	22	origin	origin	NOUN
ajbmeb-501	49	23	to	to	ADP
ajbmeb-501	49	24	passengers	passenger	NOUN
ajbmeb-501	49	25	’	'	PUNCT
ajbmeb-501	49	26	final	final	ADJ
ajbmeb-501	49	27	destination	destination	NOUN
ajbmeb-501	49	28	(	(	PUNCT
ajbmeb-501	49	29	nyongesa	nyongesa	NOUN
ajbmeb-501	49	30	&	&	CCONJ
ajbmeb-501	49	31	bwisa	bwisa	PROPN
ajbmeb-501	49	32	,	,	PUNCT
ajbmeb-501	49	33	2014	2014	NUM
ajbmeb-501	49	34	)	)	PUNCT
ajbmeb-501	49	35	.	.	PUNCT
ajbmeb-501	50	1	a	a	DET
ajbmeb-501	50	2	driver	driver	NOUN
ajbmeb-501	50	3	’s	’s	PART
ajbmeb-501	50	4	competence	competence	NOUN
ajbmeb-501	50	5	encompasses	encompass	VERB
ajbmeb-501	50	6	his	his	PRON
ajbmeb-501	50	7	driving	driving	NOUN
ajbmeb-501	50	8	skills	skill	NOUN
ajbmeb-501	50	9	,	,	PUNCT
ajbmeb-501	50	10	length	length	NOUN
ajbmeb-501	50	11	of	of	ADP
ajbmeb-501	50	12	driving	drive	VERB
ajbmeb-501	50	13	experience	experience	NOUN
ajbmeb-501	50	14	and	and	CCONJ
ajbmeb-501	50	15	knowledge	knowledge	NOUN
ajbmeb-501	50	16	of	of	ADP
ajbmeb-501	50	17	travel	travel	NOUN
ajbmeb-501	50	18	routes	route	NOUN
ajbmeb-501	50	19	,	,	PUNCT
ajbmeb-501	50	20	because	because	SCONJ
ajbmeb-501	50	21	only	only	ADV
ajbmeb-501	50	22	when	when	SCONJ
ajbmeb-501	50	23	a	a	DET
ajbmeb-501	50	24	driver	driver	NOUN
ajbmeb-501	50	25	possesses	possess	VERB
ajbmeb-501	50	26	these	these	DET
ajbmeb-501	50	27	minimum	minimum	ADJ
ajbmeb-501	50	28	capabilities	capability	NOUN
ajbmeb-501	50	29	will	will	AUX
ajbmeb-501	50	30	such	such	DET
ajbmeb-501	50	31	a	a	DET
ajbmeb-501	50	32	driver	driver	NOUN
ajbmeb-501	50	33	be	be	AUX
ajbmeb-501	50	34	considered	consider	VERB
ajbmeb-501	50	35	competent	competent	ADJ
ajbmeb-501	50	36	(	(	PUNCT
ajbmeb-501	50	37	pawlasova	pawlasova	NOUN
ajbmeb-501	50	38	,	,	PUNCT
ajbmeb-501	50	39	2015	2015	NUM
ajbmeb-501	50	40	)	)	PUNCT
ajbmeb-501	50	41	.	.	PUNCT
ajbmeb-501	51	1	divers	diver	NOUN
ajbmeb-501	51	2	’	’	PART
ajbmeb-501	51	3	competence	competence	NOUN
ajbmeb-501	51	4	is	be	AUX
ajbmeb-501	51	5	essentially	essentially	ADV
ajbmeb-501	51	6	important	important	ADJ
ajbmeb-501	51	7	in	in	ADP
ajbmeb-501	51	8	transportation	transportation	NOUN
ajbmeb-501	51	9	services	service	NOUN
ajbmeb-501	51	10	because	because	SCONJ
ajbmeb-501	51	11	it	it	PRON
ajbmeb-501	51	12	defines	define	VERB
ajbmeb-501	51	13	passengers	passenger	NOUN
ajbmeb-501	51	14	’	’	PART
ajbmeb-501	51	15	overall	overall	ADJ
ajbmeb-501	51	16	perception	perception	NOUN
ajbmeb-501	51	17	of	of	ADP
ajbmeb-501	51	18	the	the	DET
ajbmeb-501	51	19	quality	quality	NOUN
ajbmeb-501	51	20	of	of	ADP
ajbmeb-501	51	21	service	service	NOUN
ajbmeb-501	51	22	offered	offer	VERB
ajbmeb-501	51	23	by	by	ADP
ajbmeb-501	51	24	transportation	transportation	NOUN
ajbmeb-501	51	25	companies	company	NOUN
ajbmeb-501	51	26	.	.	PUNCT
ajbmeb-501	52	1	as	as	SCONJ
ajbmeb-501	52	2	such	such	ADJ
ajbmeb-501	52	3	,	,	PUNCT
ajbmeb-501	52	4	transportation	transportation	NOUN
ajbmeb-501	52	5	companies	company	NOUN
ajbmeb-501	52	6	with	with	ADP
ajbmeb-501	52	7	more	more	ADV
ajbmeb-501	52	8	competent	competent	ADJ
ajbmeb-501	52	9	and	and	CCONJ
ajbmeb-501	52	10	efficient	efficient	ADJ
ajbmeb-501	52	11	drivers	driver	NOUN
ajbmeb-501	52	12	tend	tend	VERB
ajbmeb-501	52	13	to	to	PART
ajbmeb-501	52	14	enjoy	enjoy	VERB
ajbmeb-501	52	15	more	more	ADJ
ajbmeb-501	52	16	passengers	passenger	NOUN
ajbmeb-501	52	17	’	'	PUNCT
ajbmeb-501	52	18	patronage	patronage	NOUN
ajbmeb-501	52	19	and	and	CCONJ
ajbmeb-501	52	20	retention	retention	NOUN
ajbmeb-501	52	21	than	than	ADP
ajbmeb-501	52	22	those	those	PRON
ajbmeb-501	52	23	without	without	ADP
ajbmeb-501	52	24	competent	competent	ADJ
ajbmeb-501	52	25	american	american	ADJ
ajbmeb-501	52	26	journal	journal	PROPN
ajbmeb-501	52	27	of	of	ADP
ajbmeb-501	52	28	business	business	NOUN
ajbmeb-501	52	29	management	management	NOUN
ajbmeb-501	52	30	,	,	PUNCT
ajbmeb-501	52	31	economics	economic	NOUN
ajbmeb-501	52	32	and	and	CCONJ
ajbmeb-501	52	33	banking	banking	NOUN
ajbmeb-501	52	34	volume	volume	NOUN
ajbmeb-501	52	35	10	10	NUM
ajbmeb-501	52	36	march	march	NOUN
ajbmeb-501	52	37	,	,	PUNCT
ajbmeb-501	52	38	2023	2023	NUM
ajbmeb-501	52	39	p	p	NOUN
ajbmeb-501	52	40	a	a	DET
ajbmeb-501	52	41	g	g	NOUN
ajbmeb-501	52	42	e	e	NOUN
ajbmeb-501	52	43	|	|	ADV
ajbmeb-501	52	44	87	87	NUM
ajbmeb-501	52	45	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-501	52	46	drivers	driver	NOUN
ajbmeb-501	52	47	.	.	PUNCT
ajbmeb-501	53	1	this	this	PRON
ajbmeb-501	53	2	is	be	AUX
ajbmeb-501	53	3	so	so	ADV
ajbmeb-501	53	4	because	because	SCONJ
ajbmeb-501	53	5	an	an	DET
ajbmeb-501	53	6	incompetent	incompetent	ADJ
ajbmeb-501	53	7	driver	driver	NOUN
ajbmeb-501	53	8	conveying	convey	VERB
ajbmeb-501	53	9	passengers	passenger	NOUN
ajbmeb-501	53	10	to	to	ADP
ajbmeb-501	53	11	their	their	PRON
ajbmeb-501	53	12	destinations	destination	NOUN
ajbmeb-501	53	13	will	will	AUX
ajbmeb-501	53	14	be	be	AUX
ajbmeb-501	53	15	incapable	incapable	ADJ
ajbmeb-501	53	16	of	of	ADP
ajbmeb-501	53	17	guaranteeing	guarantee	VERB
ajbmeb-501	53	18	passengers	passenger	NOUN
ajbmeb-501	53	19	’	'	PUNCT
ajbmeb-501	53	20	safety	safety	NOUN
ajbmeb-501	53	21	and	and	CCONJ
ajbmeb-501	53	22	comfort	comfort	NOUN
ajbmeb-501	53	23	during	during	ADP
ajbmeb-501	53	24	the	the	DET
ajbmeb-501	53	25	transportation	transportation	NOUN
ajbmeb-501	53	26	process	process	NOUN
ajbmeb-501	53	27	,	,	PUNCT
ajbmeb-501	53	28	thereby	thereby	ADV
ajbmeb-501	53	29	leading	lead	VERB
ajbmeb-501	53	30	to	to	ADP
ajbmeb-501	53	31	passengers	passenger	NOUN
ajbmeb-501	53	32	’	'	PUNCT
ajbmeb-501	53	33	dissatisfaction	dissatisfaction	NOUN
ajbmeb-501	53	34	(	(	PUNCT
ajbmeb-501	53	35	budiono	budiono	PROPN
ajbmeb-501	53	36	,	,	PUNCT
ajbmeb-501	53	37	2009	2009	NUM
ajbmeb-501	53	38	)	)	PUNCT
ajbmeb-501	53	39	.	.	PUNCT
ajbmeb-501	54	1	2.5	2.5	NUM
ajbmeb-501	54	2	travel	travel	NOUN
ajbmeb-501	54	3	time	time	NOUN
ajbmeb-501	54	4	:	:	PUNCT
ajbmeb-501	54	5	travel	travel	NOUN
ajbmeb-501	54	6	time	time	NOUN
ajbmeb-501	54	7	is	be	AUX
ajbmeb-501	54	8	the	the	DET
ajbmeb-501	54	9	time	time	NOUN
ajbmeb-501	54	10	it	it	PRON
ajbmeb-501	54	11	takes	take	VERB
ajbmeb-501	54	12	for	for	SCONJ
ajbmeb-501	54	13	transportation	transportation	NOUN
ajbmeb-501	54	14	companies	company	NOUN
ajbmeb-501	54	15	to	to	PART
ajbmeb-501	54	16	move	move	VERB
ajbmeb-501	54	17	passengers	passenger	NOUN
ajbmeb-501	54	18	from	from	ADP
ajbmeb-501	54	19	source	source	NOUN
ajbmeb-501	54	20	location	location	NOUN
ajbmeb-501	54	21	to	to	ADP
ajbmeb-501	54	22	their	their	PRON
ajbmeb-501	54	23	final	final	ADJ
ajbmeb-501	54	24	destinations	destination	NOUN
ajbmeb-501	54	25	(	(	PUNCT
ajbmeb-501	54	26	ojo	ojo	NOUN
ajbmeb-501	54	27	,	,	PUNCT
ajbmeb-501	54	28	et	et	PROPN
ajbmeb-501	54	29	al	al	PROPN
ajbmeb-501	54	30	,	,	PUNCT
ajbmeb-501	54	31	2014	2014	NUM
ajbmeb-501	54	32	)	)	PUNCT
ajbmeb-501	54	33	.	.	PUNCT
ajbmeb-501	55	1	it	it	PRON
ajbmeb-501	55	2	is	be	AUX
ajbmeb-501	55	3	the	the	DET
ajbmeb-501	55	4	amount	amount	NOUN
ajbmeb-501	55	5	of	of	ADP
ajbmeb-501	55	6	time	time	NOUN
ajbmeb-501	55	7	that	that	PRON
ajbmeb-501	55	8	it	it	PRON
ajbmeb-501	55	9	takes	take	VERB
ajbmeb-501	55	10	a	a	DET
ajbmeb-501	55	11	transportation	transportation	NOUN
ajbmeb-501	55	12	service	service	NOUN
ajbmeb-501	55	13	company	company	NOUN
ajbmeb-501	55	14	to	to	PART
ajbmeb-501	55	15	schedule	schedule	VERB
ajbmeb-501	55	16	passengers	passenger	NOUN
ajbmeb-501	55	17	,	,	PUNCT
ajbmeb-501	55	18	and	and	CCONJ
ajbmeb-501	55	19	convey	convey	VERB
ajbmeb-501	55	20	them	they	PRON
ajbmeb-501	55	21	to	to	ADP
ajbmeb-501	55	22	their	their	PRON
ajbmeb-501	55	23	preferred	preferred	ADJ
ajbmeb-501	55	24	destinations	destination	NOUN
ajbmeb-501	55	25	through	through	ADP
ajbmeb-501	55	26	their	their	PRON
ajbmeb-501	55	27	transportation	transportation	NOUN
ajbmeb-501	55	28	networks	network	NOUN
ajbmeb-501	55	29	.	.	PUNCT
ajbmeb-501	56	1	travel	travel	NOUN
ajbmeb-501	56	2	time	time	NOUN
ajbmeb-501	56	3	also	also	ADV
ajbmeb-501	56	4	has	have	VERB
ajbmeb-501	56	5	to	to	PART
ajbmeb-501	56	6	do	do	VERB
ajbmeb-501	56	7	with	with	ADP
ajbmeb-501	56	8	punctuality	punctuality	NOUN
ajbmeb-501	56	9	of	of	ADP
ajbmeb-501	56	10	transportation	transportation	NOUN
ajbmeb-501	56	11	service	service	NOUN
ajbmeb-501	56	12	delivery	delivery	NOUN
ajbmeb-501	56	13	(	(	PUNCT
ajbmeb-501	56	14	noor	noor	PROPN
ajbmeb-501	56	15	&	&	CCONJ
ajbmeb-501	56	16	foo	foo	PROPN
ajbmeb-501	56	17	,	,	PUNCT
ajbmeb-501	56	18	2014	2014	NUM
ajbmeb-501	56	19	)	)	PUNCT
ajbmeb-501	56	20	.	.	PUNCT
ajbmeb-501	57	1	it	it	PRON
ajbmeb-501	57	2	is	be	AUX
ajbmeb-501	57	3	taking	take	VERB
ajbmeb-501	57	4	passengers	passenger	NOUN
ajbmeb-501	57	5	to	to	ADP
ajbmeb-501	57	6	where	where	SCONJ
ajbmeb-501	57	7	they	they	PRON
ajbmeb-501	57	8	need	need	VERB
ajbmeb-501	57	9	to	to	PART
ajbmeb-501	57	10	go	go	VERB
ajbmeb-501	57	11	at	at	ADP
ajbmeb-501	57	12	the	the	DET
ajbmeb-501	57	13	promised	promise	VERB
ajbmeb-501	57	14	stipulated	stipulate	VERB
ajbmeb-501	57	15	time	time	NOUN
ajbmeb-501	57	16	without	without	ADP
ajbmeb-501	57	17	human	human	ADJ
ajbmeb-501	57	18	or	or	CCONJ
ajbmeb-501	57	19	technical	technical	ADJ
ajbmeb-501	57	20	delays	delay	NOUN
ajbmeb-501	57	21	.	.	PUNCT
ajbmeb-501	58	1	transportation	transportation	NOUN
ajbmeb-501	58	2	service	service	NOUN
ajbmeb-501	58	3	companies	company	NOUN
ajbmeb-501	58	4	can	can	AUX
ajbmeb-501	58	5	improve	improve	VERB
ajbmeb-501	58	6	their	their	PRON
ajbmeb-501	58	7	travel	travel	NOUN
ajbmeb-501	58	8	time	time	NOUN
ajbmeb-501	58	9	by	by	ADP
ajbmeb-501	58	10	ensuring	ensure	VERB
ajbmeb-501	58	11	that	that	SCONJ
ajbmeb-501	58	12	journeys	journey	NOUN
ajbmeb-501	58	13	are	be	AUX
ajbmeb-501	58	14	scheduled	schedule	VERB
ajbmeb-501	58	15	and	and	CCONJ
ajbmeb-501	58	16	communicated	communicate	VERB
ajbmeb-501	58	17	to	to	ADP
ajbmeb-501	58	18	passengers	passenger	NOUN
ajbmeb-501	58	19	in	in	ADP
ajbmeb-501	58	20	time	time	NOUN
ajbmeb-501	58	21	;	;	PUNCT
ajbmeb-501	58	22	passengers	passenger	NOUN
ajbmeb-501	58	23	and	and	CCONJ
ajbmeb-501	58	24	their	their	PRON
ajbmeb-501	58	25	luggage	luggage	NOUN
ajbmeb-501	58	26	are	be	AUX
ajbmeb-501	58	27	processed	process	VERB
ajbmeb-501	58	28	for	for	ADP
ajbmeb-501	58	29	conveyance	conveyance	NOUN
ajbmeb-501	58	30	without	without	ADP
ajbmeb-501	58	31	delay	delay	NOUN
ajbmeb-501	58	32	;	;	PUNCT
ajbmeb-501	58	33	transportation	transportation	NOUN
ajbmeb-501	58	34	vehicles	vehicle	NOUN
ajbmeb-501	58	35	are	be	AUX
ajbmeb-501	58	36	reliable	reliable	ADJ
ajbmeb-501	58	37	and	and	CCONJ
ajbmeb-501	58	38	have	have	VERB
ajbmeb-501	58	39	adequate	adequate	ADJ
ajbmeb-501	58	40	spare	spare	ADJ
ajbmeb-501	58	41	parts	part	NOUN
ajbmeb-501	58	42	;	;	PUNCT
ajbmeb-501	58	43	and	and	CCONJ
ajbmeb-501	58	44	drivers	driver	NOUN
ajbmeb-501	58	45	follow	follow	VERB
ajbmeb-501	58	46	designated	designate	VERB
ajbmeb-501	58	47	routes	route	NOUN
ajbmeb-501	58	48	with	with	ADP
ajbmeb-501	58	49	minimal	minimal	ADJ
ajbmeb-501	58	50	expected	expect	VERB
ajbmeb-501	58	51	time	time	NOUN
ajbmeb-501	58	52	of	of	ADP
ajbmeb-501	58	53	delivery	delivery	NOUN
ajbmeb-501	58	54	(	(	PUNCT
ajbmeb-501	58	55	saw	see	VERB
ajbmeb-501	58	56	,	,	PUNCT
ajbmeb-501	58	57	et	et	PROPN
ajbmeb-501	58	58	al	al	PROPN
ajbmeb-501	58	59	,	,	PUNCT
ajbmeb-501	58	60	2020	2020	NUM
ajbmeb-501	58	61	)	)	PUNCT
ajbmeb-501	58	62	.	.	PUNCT
ajbmeb-501	59	1	2.6	2.6	NUM
ajbmeb-501	59	2	vehicle	vehicle	NOUN
ajbmeb-501	59	3	cleanliness	cleanliness	NOUN
ajbmeb-501	59	4	:	:	PUNCT
ajbmeb-501	59	5	cleanliness	cleanliness	NOUN
ajbmeb-501	59	6	of	of	ADP
ajbmeb-501	59	7	a	a	DET
ajbmeb-501	59	8	vehicle	vehicle	NOUN
ajbmeb-501	59	9	is	be	AUX
ajbmeb-501	59	10	the	the	DET
ajbmeb-501	59	11	degree	degree	NOUN
ajbmeb-501	59	12	of	of	ADP
ajbmeb-501	59	13	cleanliness	cleanliness	NOUN
ajbmeb-501	59	14	of	of	ADP
ajbmeb-501	59	15	the	the	DET
ajbmeb-501	59	16	exterior	exterior	ADJ
ajbmeb-501	59	17	and	and	CCONJ
ajbmeb-501	59	18	interior	interior	ADJ
ajbmeb-501	59	19	sides	side	NOUN
ajbmeb-501	59	20	of	of	ADP
ajbmeb-501	59	21	a	a	DET
ajbmeb-501	59	22	transportation	transportation	NOUN
ajbmeb-501	59	23	company	company	NOUN
ajbmeb-501	59	24	’s	’s	PART
ajbmeb-501	59	25	vehicle	vehicle	NOUN
ajbmeb-501	59	26	(	(	PUNCT
ajbmeb-501	59	27	singh	singh	PROPN
ajbmeb-501	59	28	,	,	PUNCT
ajbmeb-501	59	29	2016	2016	NUM
ajbmeb-501	59	30	)	)	PUNCT
ajbmeb-501	59	31	.	.	PUNCT
ajbmeb-501	60	1	it	it	PRON
ajbmeb-501	60	2	encompasses	encompass	VERB
ajbmeb-501	60	3	the	the	DET
ajbmeb-501	60	4	degree	degree	NOUN
ajbmeb-501	60	5	of	of	ADP
ajbmeb-501	60	6	cleanliness	cleanliness	NOUN
ajbmeb-501	60	7	of	of	ADP
ajbmeb-501	60	8	the	the	DET
ajbmeb-501	60	9	interior	interior	NOUN
ajbmeb-501	60	10	as	as	ADV
ajbmeb-501	60	11	well	well	ADV
ajbmeb-501	60	12	as	as	ADP
ajbmeb-501	60	13	the	the	DET
ajbmeb-501	60	14	exterior	exterior	NOUN
ajbmeb-501	60	15	of	of	ADP
ajbmeb-501	60	16	a	a	DET
ajbmeb-501	60	17	transportation	transportation	NOUN
ajbmeb-501	60	18	vehicle	vehicle	NOUN
ajbmeb-501	60	19	,	,	PUNCT
ajbmeb-501	60	20	including	include	VERB
ajbmeb-501	60	21	the	the	DET
ajbmeb-501	60	22	smell	smell	NOUN
ajbmeb-501	60	23	or	or	CCONJ
ajbmeb-501	60	24	fragrance	fragrance	NOUN
ajbmeb-501	60	25	prevailing	prevail	VERB
ajbmeb-501	60	26	within	within	ADP
ajbmeb-501	60	27	it	it	PRON
ajbmeb-501	60	28	.	.	PUNCT
ajbmeb-501	61	1	vehicle	vehicle	NOUN
ajbmeb-501	61	2	cleanliness	cleanliness	NOUN
ajbmeb-501	61	3	is	be	AUX
ajbmeb-501	61	4	an	an	DET
ajbmeb-501	61	5	essential	essential	ADJ
ajbmeb-501	61	6	factor	factor	NOUN
ajbmeb-501	61	7	in	in	ADP
ajbmeb-501	61	8	passengers	passenger	NOUN
ajbmeb-501	61	9	’	'	PUNCT
ajbmeb-501	61	10	patronage	patronage	NOUN
ajbmeb-501	61	11	decision	decision	NOUN
ajbmeb-501	61	12	towards	towards	ADP
ajbmeb-501	61	13	transportation	transportation	NOUN
ajbmeb-501	61	14	service	service	NOUN
ajbmeb-501	61	15	companies	company	NOUN
ajbmeb-501	61	16	,	,	PUNCT
ajbmeb-501	61	17	because	because	SCONJ
ajbmeb-501	61	18	it	it	PRON
ajbmeb-501	61	19	contributes	contribute	VERB
ajbmeb-501	61	20	to	to	ADP
ajbmeb-501	61	21	passengers	passenger	NOUN
ajbmeb-501	61	22	’	'	PUNCT
ajbmeb-501	61	23	comfort	comfort	NOUN
ajbmeb-501	61	24	(	(	PUNCT
ajbmeb-501	61	25	fonseca	fonseca	PROPN
ajbmeb-501	61	26	,	,	PUNCT
ajbmeb-501	61	27	pinto	pinto	PROPN
ajbmeb-501	61	28	&	&	CCONJ
ajbmeb-501	61	29	brito	brito	PROPN
ajbmeb-501	61	30	,	,	PUNCT
ajbmeb-501	61	31	2010	2010	NUM
ajbmeb-501	61	32	)	)	PUNCT
ajbmeb-501	61	33	.	.	PUNCT
ajbmeb-501	62	1	a	a	DET
ajbmeb-501	62	2	vehicle	vehicle	NOUN
ajbmeb-501	62	3	with	with	ADP
ajbmeb-501	62	4	clean	clean	ADJ
ajbmeb-501	62	5	interior	interior	ADJ
ajbmeb-501	62	6	and	and	CCONJ
ajbmeb-501	62	7	exterior	exterior	NOUN
ajbmeb-501	62	8	coupled	couple	VERB
ajbmeb-501	62	9	with	with	ADP
ajbmeb-501	62	10	sweet	sweet	ADJ
ajbmeb-501	62	11	scenting	scenting	ADJ
ajbmeb-501	62	12	interior	interior	ADJ
ajbmeb-501	62	13	fragrance	fragrance	NOUN
ajbmeb-501	62	14	enables	enable	VERB
ajbmeb-501	62	15	passengers	passenger	NOUN
ajbmeb-501	62	16	to	to	PART
ajbmeb-501	62	17	relax	relax	VERB
ajbmeb-501	62	18	and	and	CCONJ
ajbmeb-501	62	19	be	be	AUX
ajbmeb-501	62	20	calm	calm	ADJ
ajbmeb-501	62	21	during	during	ADP
ajbmeb-501	62	22	conveyance	conveyance	NOUN
ajbmeb-501	62	23	to	to	ADP
ajbmeb-501	62	24	their	their	PRON
ajbmeb-501	62	25	preferred	preferred	ADJ
ajbmeb-501	62	26	destinations	destination	NOUN
ajbmeb-501	62	27	.	.	PUNCT
ajbmeb-501	63	1	as	as	ADP
ajbmeb-501	63	2	such	such	ADJ
ajbmeb-501	63	3	,	,	PUNCT
ajbmeb-501	63	4	transportation	transportation	NOUN
ajbmeb-501	63	5	companies	company	NOUN
ajbmeb-501	63	6	around	around	ADP
ajbmeb-501	63	7	the	the	DET
ajbmeb-501	63	8	world	world	NOUN
ajbmeb-501	63	9	are	be	AUX
ajbmeb-501	63	10	rapidly	rapidly	ADV
ajbmeb-501	63	11	taking	take	VERB
ajbmeb-501	63	12	steps	step	NOUN
ajbmeb-501	63	13	to	to	PART
ajbmeb-501	63	14	improve	improve	VERB
ajbmeb-501	63	15	the	the	DET
ajbmeb-501	63	16	cleanliness	cleanliness	NOUN
ajbmeb-501	63	17	of	of	ADP
ajbmeb-501	63	18	their	their	PRON
ajbmeb-501	63	19	vehicles	vehicle	NOUN
ajbmeb-501	63	20	(	(	PUNCT
ajbmeb-501	63	21	van	van	NOUN
ajbmeb-501	63	22	-	-	PUNCT
ajbmeb-501	63	23	lierop	lierop	PROPN
ajbmeb-501	63	24	&	&	CCONJ
ajbmeb-501	63	25	el‐geneidy	el‐geneidy	VERB
ajbmeb-501	63	26	2016	2016	NUM
ajbmeb-501	63	27	)	)	PUNCT
ajbmeb-501	63	28	.	.	PUNCT
ajbmeb-501	64	1	interior	interior	ADJ
ajbmeb-501	64	2	vehicle	vehicle	NOUN
ajbmeb-501	64	3	waste	waste	NOUN
ajbmeb-501	64	4	disposal	disposal	NOUN
ajbmeb-501	64	5	mechanisms	mechanism	NOUN
ajbmeb-501	64	6	are	be	AUX
ajbmeb-501	64	7	applied	apply	VERB
ajbmeb-501	64	8	to	to	PART
ajbmeb-501	64	9	ensure	ensure	VERB
ajbmeb-501	64	10	the	the	DET
ajbmeb-501	64	11	neatness	neatness	NOUN
ajbmeb-501	64	12	of	of	ADP
ajbmeb-501	64	13	vehicle	vehicle	NOUN
ajbmeb-501	64	14	interior	interior	NOUN
ajbmeb-501	64	15	;	;	PUNCT
ajbmeb-501	64	16	designated	designate	VERB
ajbmeb-501	64	17	vehicle	vehicle	NOUN
ajbmeb-501	64	18	washers	washer	NOUN
ajbmeb-501	64	19	are	be	AUX
ajbmeb-501	64	20	hired	hire	VERB
ajbmeb-501	64	21	to	to	PART
ajbmeb-501	64	22	keep	keep	VERB
ajbmeb-501	64	23	transportation	transportation	NOUN
ajbmeb-501	64	24	vehicles	vehicle	NOUN
ajbmeb-501	64	25	clean	clean	ADJ
ajbmeb-501	64	26	before	before	ADV
ajbmeb-501	64	27	and	and	CCONJ
ajbmeb-501	64	28	after	after	ADP
ajbmeb-501	64	29	the	the	DET
ajbmeb-501	64	30	journey	journey	NOUN
ajbmeb-501	64	31	;	;	PUNCT
ajbmeb-501	64	32	special	special	ADJ
ajbmeb-501	64	33	car	car	NOUN
ajbmeb-501	64	34	fresheners	freshener	NOUN
ajbmeb-501	64	35	or	or	CCONJ
ajbmeb-501	64	36	fragrances	fragrance	NOUN
ajbmeb-501	64	37	are	be	AUX
ajbmeb-501	64	38	sprayed	spray	VERB
ajbmeb-501	64	39	in	in	ADP
ajbmeb-501	64	40	transportation	transportation	NOUN
ajbmeb-501	64	41	vehicles	vehicle	NOUN
ajbmeb-501	64	42	to	to	PART
ajbmeb-501	64	43	eliminate	eliminate	VERB
ajbmeb-501	64	44	bad	bad	ADJ
ajbmeb-501	64	45	smell	smell	NOUN
ajbmeb-501	64	46	and	and	CCONJ
ajbmeb-501	64	47	air	air	NOUN
ajbmeb-501	64	48	-	-	PUNCT
ajbmeb-501	64	49	conditioning	conditioning	NOUN
ajbmeb-501	64	50	systems	system	NOUN
ajbmeb-501	64	51	fitted	fit	VERB
ajbmeb-501	64	52	with	with	ADP
ajbmeb-501	64	53	sweet	sweet	ADJ
ajbmeb-501	64	54	fragrances	fragrance	NOUN
ajbmeb-501	64	55	are	be	AUX
ajbmeb-501	64	56	fixed	fix	VERB
ajbmeb-501	64	57	in	in	ADP
ajbmeb-501	64	58	cars	car	NOUN
ajbmeb-501	64	59	to	to	PART
ajbmeb-501	64	60	improve	improve	VERB
ajbmeb-501	64	61	interior	interior	ADJ
ajbmeb-501	64	62	smell	smell	NOUN
ajbmeb-501	64	63	of	of	ADP
ajbmeb-501	64	64	cars	car	NOUN
ajbmeb-501	64	65	so	so	SCONJ
ajbmeb-501	64	66	as	as	SCONJ
ajbmeb-501	64	67	to	to	PART
ajbmeb-501	64	68	enhance	enhance	VERB
ajbmeb-501	64	69	passengers	passenger	NOUN
ajbmeb-501	64	70	’	'	PUNCT
ajbmeb-501	64	71	experience	experience	NOUN
ajbmeb-501	64	72	.	.	PUNCT
ajbmeb-501	65	1	passengers	passenger	NOUN
ajbmeb-501	65	2	behavioral	behavioral	ADJ
ajbmeb-501	65	3	intention	intention	NOUN
ajbmeb-501	65	4	walters	walter	NOUN
ajbmeb-501	65	5	(	(	PUNCT
ajbmeb-501	65	6	1974	1974	NUM
ajbmeb-501	65	7	)	)	PUNCT
ajbmeb-501	65	8	defines	define	VERB
ajbmeb-501	65	9	passenger	passenger	NOUN
ajbmeb-501	65	10	behavior	behavior	NOUN
ajbmeb-501	65	11	as	as	ADP
ajbmeb-501	65	12	:	:	PUNCT
ajbmeb-501	65	13	"	"	PUNCT
ajbmeb-501	65	14	the	the	DET
ajbmeb-501	65	15	process	process	NOUN
ajbmeb-501	65	16	whereby	whereby	SCONJ
ajbmeb-501	65	17	passengers	passenger	NOUN
ajbmeb-501	65	18	decide	decide	VERB
ajbmeb-501	65	19	whether	whether	SCONJ
ajbmeb-501	65	20	,	,	PUNCT
ajbmeb-501	65	21	what	what	PRON
ajbmeb-501	65	22	,	,	PUNCT
ajbmeb-501	65	23	when	when	SCONJ
ajbmeb-501	65	24	,	,	PUNCT
ajbmeb-501	65	25	where	where	SCONJ
ajbmeb-501	65	26	,	,	PUNCT
ajbmeb-501	65	27	how	how	SCONJ
ajbmeb-501	65	28	,	,	PUNCT
ajbmeb-501	65	29	and	and	CCONJ
ajbmeb-501	65	30	which	which	DET
ajbmeb-501	65	31	transport	transport	NOUN
ajbmeb-501	65	32	company	company	NOUN
ajbmeb-501	65	33	to	to	ADP
ajbmeb-501	65	34	services	service	NOUN
ajbmeb-501	65	35	to	to	PART
ajbmeb-501	65	36	engage	engage	VERB
ajbmeb-501	65	37	"	"	PUNCT
ajbmeb-501	65	38	mowen	mowen	NOUN
ajbmeb-501	65	39	(	(	PUNCT
ajbmeb-501	65	40	1993	1993	NUM
ajbmeb-501	65	41	)	)	PUNCT
ajbmeb-501	65	42	provides	provide	VERB
ajbmeb-501	65	43	a	a	DET
ajbmeb-501	65	44	different	different	ADJ
ajbmeb-501	65	45	definition	definition	NOUN
ajbmeb-501	65	46	by	by	ADP
ajbmeb-501	65	47	explaining	explain	VERB
ajbmeb-501	65	48	passenger	passenger	NOUN
ajbmeb-501	65	49	behavior	behavior	NOUN
ajbmeb-501	65	50	as	as	ADP
ajbmeb-501	65	51	:	:	PUNCT
ajbmeb-501	65	52	the	the	DET
ajbmeb-501	65	53	study	study	NOUN
ajbmeb-501	65	54	of	of	ADP
ajbmeb-501	65	55	the	the	DET
ajbmeb-501	65	56	buying	buying	NOUN
ajbmeb-501	65	57	units	unit	NOUN
ajbmeb-501	65	58	and	and	CCONJ
ajbmeb-501	65	59	the	the	DET
ajbmeb-501	65	60	exchange	exchange	NOUN
ajbmeb-501	65	61	processes	process	NOUN
ajbmeb-501	65	62	involved	involve	VERB
ajbmeb-501	65	63	in	in	ADP
ajbmeb-501	65	64	acquiring	acquire	VERB
ajbmeb-501	65	65	,	,	PUNCT
ajbmeb-501	65	66	consuming	consume	VERB
ajbmeb-501	65	67	,	,	PUNCT
ajbmeb-501	65	68	and	and	CCONJ
ajbmeb-501	65	69	disposing	dispose	VERB
ajbmeb-501	65	70	of	of	ADP
ajbmeb-501	65	71	goods	good	NOUN
ajbmeb-501	65	72	,	,	PUNCT
ajbmeb-501	65	73	services	service	NOUN
ajbmeb-501	65	74	,	,	PUNCT
ajbmeb-501	65	75	experiences	experience	NOUN
ajbmeb-501	65	76	,	,	PUNCT
ajbmeb-501	65	77	and	and	CCONJ
ajbmeb-501	65	78	ideas	idea	NOUN
ajbmeb-501	65	79	"	"	PUNCT
ajbmeb-501	65	80	.	.	PUNCT
ajbmeb-501	66	1	this	this	DET
ajbmeb-501	66	2	definition	definition	NOUN
ajbmeb-501	66	3	focuses	focus	VERB
ajbmeb-501	66	4	on	on	ADP
ajbmeb-501	66	5	engaging	engage	VERB
ajbmeb-501	66	6	transport	transport	NOUN
ajbmeb-501	66	7	company	company	NOUN
ajbmeb-501	66	8	’s	’s	PART
ajbmeb-501	66	9	services	service	NOUN
ajbmeb-501	66	10	in	in	ADP
ajbmeb-501	66	11	an	an	DET
ajbmeb-501	66	12	attempt	attempt	NOUN
ajbmeb-501	66	13	to	to	PART
ajbmeb-501	66	14	include	include	VERB
ajbmeb-501	66	15	not	not	PART
ajbmeb-501	66	16	only	only	ADV
ajbmeb-501	66	17	a	a	DET
ajbmeb-501	66	18	passenger	passenger	NOUN
ajbmeb-501	66	19	but	but	CCONJ
ajbmeb-501	66	20	also	also	ADV
ajbmeb-501	66	21	other	other	ADJ
ajbmeb-501	66	22	users	user	NOUN
ajbmeb-501	66	23	that	that	PRON
ajbmeb-501	66	24	patronize	patronize	VERB
ajbmeb-501	66	25	transport	transport	NOUN
ajbmeb-501	66	26	services	service	NOUN
ajbmeb-501	66	27	.	.	PUNCT
ajbmeb-501	67	1	schiffman	schiffman	PROPN
ajbmeb-501	67	2	&	&	CCONJ
ajbmeb-501	67	3	kanuk	kanuk	PROPN
ajbmeb-501	67	4	(	(	PUNCT
ajbmeb-501	67	5	1997	1997	NUM
ajbmeb-501	67	6	)	)	PUNCT
ajbmeb-501	67	7	defined	define	VERB
ajbmeb-501	67	8	passenger	passenger	NOUN
ajbmeb-501	67	9	behavior	behavior	NOUN
ajbmeb-501	67	10	as	as	ADP
ajbmeb-501	67	11	:	:	PUNCT
ajbmeb-501	67	12	"	"	PUNCT
ajbmeb-501	67	13	the	the	DET
ajbmeb-501	67	14	behaviour	behaviour	NOUN
ajbmeb-501	67	15	that	that	PRON
ajbmeb-501	67	16	passengers	passenger	NOUN
ajbmeb-501	67	17	display	display	VERB
ajbmeb-501	67	18	in	in	ADP
ajbmeb-501	67	19	searching	search	VERB
ajbmeb-501	67	20	for	for	ADP
ajbmeb-501	67	21	,	,	PUNCT
ajbmeb-501	67	22	purchasing	purchasing	NOUN
ajbmeb-501	67	23	,	,	PUNCT
ajbmeb-501	67	24	using	use	VERB
ajbmeb-501	67	25	,	,	PUNCT
ajbmeb-501	67	26	evaluating	evaluating	NOUN
ajbmeb-501	67	27	,	,	PUNCT
ajbmeb-501	67	28	and	and	CCONJ
ajbmeb-501	67	29	disposing	dispose	VERB
ajbmeb-501	67	30	of	of	ADP
ajbmeb-501	67	31	a	a	DET
ajbmeb-501	67	32	transportation	transportation	NOUN
ajbmeb-501	67	33	company	company	NOUN
ajbmeb-501	67	34	’s	’s	PART
ajbmeb-501	67	35	services	service	NOUN
ajbmeb-501	67	36	,	,	PUNCT
ajbmeb-501	67	37	and	and	CCONJ
ajbmeb-501	67	38	ideas	idea	NOUN
ajbmeb-501	67	39	.	.	PUNCT
ajbmeb-501	67	40	"	"	PUNCT
ajbmeb-501	67	41	schiffman	schiffman	PROPN
ajbmeb-501	67	42	&	&	CCONJ
ajbmeb-501	67	43	kanuk	kanuk	PROPN
ajbmeb-501	67	44	(	(	PUNCT
ajbmeb-501	67	45	1997	1997	NUM
ajbmeb-501	67	46	)	)	PUNCT
ajbmeb-501	67	47	elaborate	elaborate	VERB
ajbmeb-501	67	48	on	on	ADP
ajbmeb-501	67	49	the	the	DET
ajbmeb-501	67	50	definition	definition	NOUN
ajbmeb-501	67	51	by	by	ADP
ajbmeb-501	67	52	explaining	explain	VERB
ajbmeb-501	67	53	that	that	SCONJ
ajbmeb-501	67	54	passenger	passenger	NOUN
ajbmeb-501	67	55	behavior	behavior	NOUN
ajbmeb-501	67	56	is	be	AUX
ajbmeb-501	67	57	,	,	PUNCT
ajbmeb-501	67	58	therefore	therefore	ADV
ajbmeb-501	67	59	,	,	PUNCT
ajbmeb-501	67	60	the	the	DET
ajbmeb-501	67	61	study	study	NOUN
ajbmeb-501	67	62	of	of	ADP
ajbmeb-501	67	63	how	how	SCONJ
ajbmeb-501	67	64	passengers	passenger	NOUN
ajbmeb-501	67	65	make	make	VERB
ajbmeb-501	67	66	decisions	decision	NOUN
ajbmeb-501	67	67	to	to	PART
ajbmeb-501	67	68	spend	spend	VERB
ajbmeb-501	67	69	their	their	PRON
ajbmeb-501	67	70	available	available	ADJ
ajbmeb-501	67	71	resources	resource	NOUN
ajbmeb-501	67	72	(	(	PUNCT
ajbmeb-501	67	73	time	time	NOUN
ajbmeb-501	67	74	,	,	PUNCT
ajbmeb-501	67	75	money	money	NOUN
ajbmeb-501	67	76	,	,	PUNCT
ajbmeb-501	67	77	effort	effort	NOUN
ajbmeb-501	67	78	)	)	PUNCT
ajbmeb-501	67	79	on	on	ADP
ajbmeb-501	67	80	transportation	transportation	NOUN
ajbmeb-501	67	81	consumption	consumption	NOUN
ajbmeb-501	67	82	-	-	PUNCT
ajbmeb-501	67	83	related	relate	VERB
ajbmeb-501	67	84	items	item	NOUN
ajbmeb-501	67	85	.	.	PUNCT
ajbmeb-501	68	1	it	it	PRON
ajbmeb-501	68	2	includes	include	VERB
ajbmeb-501	68	3	the	the	DET
ajbmeb-501	68	4	study	study	NOUN
ajbmeb-501	68	5	of	of	ADP
ajbmeb-501	68	6	what	what	PRON
ajbmeb-501	68	7	,	,	PUNCT
ajbmeb-501	68	8	why	why	SCONJ
ajbmeb-501	68	9	,	,	PUNCT
ajbmeb-501	68	10	when	when	SCONJ
ajbmeb-501	68	11	,	,	PUNCT
ajbmeb-501	68	12	where	where	SCONJ
ajbmeb-501	68	13	and	and	CCONJ
ajbmeb-501	68	14	how	how	SCONJ
ajbmeb-501	68	15	often	often	ADV
ajbmeb-501	68	16	they	they	PRON
ajbmeb-501	68	17	use	use	VERB
ajbmeb-501	68	18	the	the	DET
ajbmeb-501	68	19	service	service	NOUN
ajbmeb-501	68	20	.	.	PUNCT
ajbmeb-501	69	1	passenger	passenger	NOUN
ajbmeb-501	69	2	behavior	behavior	NOUN
ajbmeb-501	69	3	is	be	AUX
ajbmeb-501	69	4	seen	see	VERB
ajbmeb-501	69	5	to	to	PART
ajbmeb-501	69	6	involve	involve	VERB
ajbmeb-501	69	7	a	a	DET
ajbmeb-501	69	8	complicated	complicated	ADJ
ajbmeb-501	69	9	mental	mental	ADJ
ajbmeb-501	69	10	process	process	NOUN
ajbmeb-501	69	11	as	as	ADV
ajbmeb-501	69	12	well	well	ADV
ajbmeb-501	69	13	as	as	ADP
ajbmeb-501	69	14	physical	physical	ADJ
ajbmeb-501	69	15	activity	activity	NOUN
ajbmeb-501	69	16	(	(	PUNCT
ajbmeb-501	69	17	purchase	purchase	NOUN
ajbmeb-501	69	18	decision	decision	NOUN
ajbmeb-501	69	19	)	)	PUNCT
ajbmeb-501	69	20	.	.	PUNCT
ajbmeb-501	70	1	passenger	passenger	NOUN
ajbmeb-501	70	2	behavior	behavior	NOUN
ajbmeb-501	70	3	reflects	reflect	VERB
ajbmeb-501	70	4	the	the	DET
ajbmeb-501	70	5	totality	totality	NOUN
ajbmeb-501	70	6	of	of	ADP
ajbmeb-501	70	7	american	american	ADJ
ajbmeb-501	70	8	journal	journal	PROPN
ajbmeb-501	70	9	of	of	ADP
ajbmeb-501	70	10	business	business	NOUN
ajbmeb-501	70	11	management	management	NOUN
ajbmeb-501	70	12	,	,	PUNCT
ajbmeb-501	70	13	economics	economic	NOUN
ajbmeb-501	70	14	and	and	CCONJ
ajbmeb-501	70	15	banking	banking	NOUN
ajbmeb-501	70	16	volume	volume	NOUN
ajbmeb-501	70	17	10	10	NUM
ajbmeb-501	70	18	march	march	NOUN
ajbmeb-501	70	19	,	,	PUNCT
ajbmeb-501	70	20	2023	2023	NUM
ajbmeb-501	70	21	p	p	NOUN
ajbmeb-501	70	22	a	a	DET
ajbmeb-501	70	23	g	g	NOUN
ajbmeb-501	70	24	e	e	NOUN
ajbmeb-501	70	25	|	|	NOUN
ajbmeb-501	70	26	88	88	NUM
ajbmeb-501	70	27	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	70	28	passengers‟	passengers‟	NOUN
ajbmeb-501	70	29	decisions	decision	NOUN
ajbmeb-501	70	30	with	with	ADP
ajbmeb-501	70	31	respect	respect	NOUN
ajbmeb-501	70	32	to	to	ADP
ajbmeb-501	70	33	the	the	DET
ajbmeb-501	70	34	acquisition	acquisition	NOUN
ajbmeb-501	70	35	,	,	PUNCT
ajbmeb-501	70	36	consumption	consumption	NOUN
ajbmeb-501	70	37	and	and	CCONJ
ajbmeb-501	70	38	disposition	disposition	NOUN
ajbmeb-501	70	39	off	off	ADP
ajbmeb-501	70	40	goods	good	NOUN
ajbmeb-501	70	41	,	,	PUNCT
ajbmeb-501	70	42	services	service	NOUN
ajbmeb-501	70	43	,	,	PUNCT
ajbmeb-501	70	44	time	time	NOUN
ajbmeb-501	70	45	and	and	CCONJ
ajbmeb-501	70	46	ideas	idea	NOUN
ajbmeb-501	70	47	by	by	ADP
ajbmeb-501	70	48	(	(	PUNCT
ajbmeb-501	70	49	human	human	ADJ
ajbmeb-501	70	50	)	)	PUNCT
ajbmeb-501	70	51	decision	decision	NOUN
ajbmeb-501	70	52	making	make	VERB
ajbmeb-501	70	53	units	unit	NOUN
ajbmeb-501	70	54	3	3	NUM
ajbmeb-501	70	55	.	.	PUNCT
ajbmeb-501	70	56	empirical	empirical	ADJ
ajbmeb-501	70	57	review	review	NOUN
ajbmeb-501	70	58	safety	safety	NOUN
ajbmeb-501	70	59	and	and	CCONJ
ajbmeb-501	70	60	passenges	passenge	NOUN
ajbmeb-501	70	61	behavior	behavior	NOUN
ajbmeb-501	70	62	:	:	PUNCT
ajbmeb-501	70	63	saw	see	VERB
ajbmeb-501	70	64	,	,	PUNCT
ajbmeb-501	70	65	dissanayake	dissanayake	PROPN
ajbmeb-501	70	66	,	,	PUNCT
ajbmeb-501	70	67	ali	ali	PROPN
ajbmeb-501	70	68	and	and	CCONJ
ajbmeb-501	70	69	bentotage	bentotage	NOUN
ajbmeb-501	70	70	(	(	PUNCT
ajbmeb-501	70	71	2020	2020	NUM
ajbmeb-501	70	72	)	)	PUNCT
ajbmeb-501	70	73	conducted	conduct	VERB
ajbmeb-501	70	74	a	a	DET
ajbmeb-501	70	75	study	study	NOUN
ajbmeb-501	70	76	on	on	ADP
ajbmeb-501	70	77	transportation	transportation	NOUN
ajbmeb-501	70	78	service	service	NOUN
ajbmeb-501	70	79	expereince	expereince	NOUN
ajbmeb-501	70	80	and	and	CCONJ
ajbmeb-501	70	81	passengers	passenger	NOUN
ajbmeb-501	70	82	loyalty	loyalty	NOUN
ajbmeb-501	70	83	which	which	PRON
ajbmeb-501	70	84	sampled	sample	VERB
ajbmeb-501	70	85	320	320	NUM
ajbmeb-501	70	86	respondents	respondent	NOUN
ajbmeb-501	70	87	from	from	ADP
ajbmeb-501	70	88	different	different	ADJ
ajbmeb-501	70	89	transport	transport	NOUN
ajbmeb-501	70	90	companies	company	NOUN
ajbmeb-501	70	91	found	find	VERB
ajbmeb-501	70	92	service	service	NOUN
ajbmeb-501	70	93	experrince	experrince	NOUN
ajbmeb-501	70	94	enablers	enabler	NOUN
ajbmeb-501	70	95	such	such	ADJ
ajbmeb-501	70	96	as	as	ADP
ajbmeb-501	70	97	security	security	NOUN
ajbmeb-501	70	98	,	,	PUNCT
ajbmeb-501	70	99	safety	safety	NOUN
ajbmeb-501	70	100	,	,	PUNCT
ajbmeb-501	70	101	comfort	comfort	NOUN
ajbmeb-501	70	102	,	,	PUNCT
ajbmeb-501	70	103	infrastructure	infrastructure	NOUN
ajbmeb-501	70	104	quality	quality	NOUN
ajbmeb-501	70	105	and	and	CCONJ
ajbmeb-501	70	106	ticket	ticket	NOUN
ajbmeb-501	70	107	purchase	purchase	NOUN
ajbmeb-501	70	108	facilities	facility	NOUN
ajbmeb-501	70	109	have	have	VERB
ajbmeb-501	70	110	significant	significant	ADJ
ajbmeb-501	70	111	and	and	CCONJ
ajbmeb-501	70	112	positive	positive	ADJ
ajbmeb-501	70	113	relationship	relationship	NOUN
ajbmeb-501	70	114	with	with	ADP
ajbmeb-501	70	115	passengers	passenger	NOUN
ajbmeb-501	70	116	behavioral	behavioral	ADJ
ajbmeb-501	70	117	intention	intention	NOUN
ajbmeb-501	70	118	.	.	PUNCT
ajbmeb-501	71	1	etuket	etuket	PROPN
ajbmeb-501	71	2	al	al	PROPN
ajbmeb-501	71	3	(	(	PUNCT
ajbmeb-501	71	4	2021	2021	NUM
ajbmeb-501	71	5	)	)	PUNCT
ajbmeb-501	71	6	conducted	conduct	VERB
ajbmeb-501	71	7	a	a	DET
ajbmeb-501	71	8	study	study	NOUN
ajbmeb-501	71	9	on	on	ADP
ajbmeb-501	71	10	brand	brand	NOUN
ajbmeb-501	71	11	experience	experience	NOUN
ajbmeb-501	71	12	and	and	CCONJ
ajbmeb-501	71	13	passengers	passenger	NOUN
ajbmeb-501	71	14	’	'	PUNCT
ajbmeb-501	71	15	loyalty	loyalty	NOUN
ajbmeb-501	71	16	of	of	ADP
ajbmeb-501	71	17	public	public	ADJ
ajbmeb-501	71	18	transportation	transportation	NOUN
ajbmeb-501	71	19	companies	company	NOUN
ajbmeb-501	71	20	.	.	PUNCT
ajbmeb-501	72	1	the	the	DET
ajbmeb-501	72	2	study	study	NOUN
ajbmeb-501	72	3	adopted	adopt	VERB
ajbmeb-501	72	4	cross	cross	ADJ
ajbmeb-501	72	5	-	-	ADJ
ajbmeb-501	72	6	sectional	sectional	ADJ
ajbmeb-501	72	7	survey	survey	NOUN
ajbmeb-501	72	8	research	research	NOUN
ajbmeb-501	72	9	design	design	NOUN
ajbmeb-501	72	10	.	.	PUNCT
ajbmeb-501	73	1	primary	primary	ADJ
ajbmeb-501	73	2	data	datum	NOUN
ajbmeb-501	73	3	were	be	AUX
ajbmeb-501	73	4	obtained	obtain	VERB
ajbmeb-501	73	5	from	from	ADP
ajbmeb-501	73	6	228	228	NUM
ajbmeb-501	73	7	passengers	passenger	NOUN
ajbmeb-501	73	8	of	of	ADP
ajbmeb-501	73	9	public	public	ADJ
ajbmeb-501	73	10	road	road	NOUN
ajbmeb-501	73	11	transportation	transportation	NOUN
ajbmeb-501	73	12	companies	company	NOUN
ajbmeb-501	73	13	using	use	VERB
ajbmeb-501	73	14	an	an	DET
ajbmeb-501	73	15	adapted	adapt	VERB
ajbmeb-501	73	16	structured	structure	VERB
ajbmeb-501	73	17	questionnaire	questionnaire	NOUN
ajbmeb-501	73	18	.	.	PUNCT
ajbmeb-501	74	1	data	datum	NOUN
ajbmeb-501	74	2	analysis	analysis	NOUN
ajbmeb-501	74	3	was	be	AUX
ajbmeb-501	74	4	done	do	VERB
ajbmeb-501	74	5	using	use	VERB
ajbmeb-501	74	6	descriptive	descriptive	ADJ
ajbmeb-501	74	7	statistics	statistic	NOUN
ajbmeb-501	74	8	while	while	SCONJ
ajbmeb-501	74	9	multiple	multiple	ADJ
ajbmeb-501	74	10	linear	linear	ADJ
ajbmeb-501	74	11	regression	regression	NOUN
ajbmeb-501	74	12	was	be	AUX
ajbmeb-501	74	13	adopted	adopt	VERB
ajbmeb-501	74	14	to	to	PART
ajbmeb-501	74	15	test	test	VERB
ajbmeb-501	74	16	the	the	DET
ajbmeb-501	74	17	hypotheses	hypothesis	NOUN
ajbmeb-501	74	18	of	of	ADP
ajbmeb-501	74	19	the	the	DET
ajbmeb-501	74	20	study	study	NOUN
ajbmeb-501	74	21	with	with	ADP
ajbmeb-501	74	22	the	the	DET
ajbmeb-501	74	23	aid	aid	NOUN
ajbmeb-501	74	24	of	of	ADP
ajbmeb-501	74	25	the	the	DET
ajbmeb-501	74	26	statistical	statistical	ADJ
ajbmeb-501	74	27	package	package	NOUN
ajbmeb-501	74	28	for	for	ADP
ajbmeb-501	74	29	the	the	DET
ajbmeb-501	74	30	social	social	ADJ
ajbmeb-501	74	31	sciences	science	NOUN
ajbmeb-501	74	32	(	(	PUNCT
ajbmeb-501	74	33	spss	spss	PROPN
ajbmeb-501	74	34	23	23	NUM
ajbmeb-501	74	35	)	)	PUNCT
ajbmeb-501	74	36	software	software	NOUN
ajbmeb-501	74	37	.	.	PUNCT
ajbmeb-501	75	1	the	the	DET
ajbmeb-501	75	2	findings	finding	NOUN
ajbmeb-501	75	3	of	of	ADP
ajbmeb-501	75	4	the	the	DET
ajbmeb-501	75	5	study	study	NOUN
ajbmeb-501	75	6	revealed	reveal	VERB
ajbmeb-501	75	7	that	that	SCONJ
ajbmeb-501	75	8	passengers	passenger	NOUN
ajbmeb-501	75	9	’	'	PUNCT
ajbmeb-501	75	10	safety	safety	NOUN
ajbmeb-501	75	11	,	,	PUNCT
ajbmeb-501	75	12	had	have	VERB
ajbmeb-501	75	13	significant	significant	ADJ
ajbmeb-501	75	14	positive	positive	ADJ
ajbmeb-501	75	15	effects	effect	NOUN
ajbmeb-501	75	16	on	on	ADP
ajbmeb-501	75	17	passengers	passenger	NOUN
ajbmeb-501	75	18	behaviorial	behaviorial	ADJ
ajbmeb-501	75	19	intention	intention	NOUN
ajbmeb-501	75	20	of	of	ADP
ajbmeb-501	75	21	public	public	ADJ
ajbmeb-501	75	22	transportation	transportation	NOUN
ajbmeb-501	75	23	companies	company	NOUN
ajbmeb-501	75	24	.	.	PUNCT
ajbmeb-501	76	1	dissanayake	dissanayake	PROPN
ajbmeb-501	76	2	,	,	PUNCT
ajbmeb-501	76	3	ali	ali	PROPN
ajbmeb-501	76	4	and	and	CCONJ
ajbmeb-501	76	5	bentotage	bentotage	VERB
ajbmeb-501	76	6	in	in	ADP
ajbmeb-501	76	7	(	(	PUNCT
ajbmeb-501	76	8	2020	2020	NUM
ajbmeb-501	76	9	)	)	PUNCT
ajbmeb-501	76	10	,	,	PUNCT
ajbmeb-501	76	11	their	their	PRON
ajbmeb-501	76	12	revealed	reveal	VERB
ajbmeb-501	76	13	that	that	SCONJ
ajbmeb-501	76	14	passenger	passenger	NOUN
ajbmeb-501	76	15	patronage	patronage	NOUN
ajbmeb-501	76	16	was	be	AUX
ajbmeb-501	76	17	significantly	significantly	ADV
ajbmeb-501	76	18	influenced	influence	VERB
ajbmeb-501	76	19	by	by	ADP
ajbmeb-501	76	20	security	security	NOUN
ajbmeb-501	76	21	and	and	CCONJ
ajbmeb-501	76	22	safety	safety	NOUN
ajbmeb-501	76	23	.	.	PUNCT
ajbmeb-501	77	1	also	also	ADV
ajbmeb-501	77	2	a	a	DET
ajbmeb-501	77	3	study	study	NOUN
ajbmeb-501	77	4	by	by	ADP
ajbmeb-501	77	5	nyongesa	nyongesa	NOUN
ajbmeb-501	77	6	and	and	CCONJ
ajbmeb-501	77	7	bwisa	bwisa	NOUN
ajbmeb-501	77	8	(	(	PUNCT
ajbmeb-501	77	9	2014	2014	NUM
ajbmeb-501	77	10	)	)	PUNCT
ajbmeb-501	77	11	,	,	PUNCT
ajbmeb-501	77	12	revealed	reveal	VERB
ajbmeb-501	77	13	that	that	SCONJ
ajbmeb-501	77	14	passengers	passenger	NOUN
ajbmeb-501	77	15	’	'	PUNCT
ajbmeb-501	77	16	security	security	NOUN
ajbmeb-501	77	17	significantly	significantly	ADV
ajbmeb-501	77	18	and	and	CCONJ
ajbmeb-501	77	19	positively	positively	ADV
ajbmeb-501	77	20	influenced	influence	VERB
ajbmeb-501	77	21	passenger	passenger	NOUN
ajbmeb-501	77	22	post	post	VERB
ajbmeb-501	77	23	behavioral	behavioral	ADJ
ajbmeb-501	77	24	intention	intention	NOUN
ajbmeb-501	77	25	in	in	ADP
ajbmeb-501	77	26	terms	term	NOUN
ajbmeb-501	77	27	of	of	ADP
ajbmeb-501	77	28	repurchase	repurchase	NOUN
ajbmeb-501	77	29	,	,	PUNCT
ajbmeb-501	77	30	willingness	willingness	NOUN
ajbmeb-501	77	31	to	to	PART
ajbmeb-501	77	32	recommend	recommend	VERB
ajbmeb-501	77	33	and	and	CCONJ
ajbmeb-501	77	34	loyalty	loyalty	NOUN
ajbmeb-501	77	35	in	in	ADP
ajbmeb-501	77	36	the	the	DET
ajbmeb-501	77	37	public	public	ADJ
ajbmeb-501	77	38	transport	transport	NOUN
ajbmeb-501	77	39	sector	sector	NOUN
ajbmeb-501	77	40	of	of	ADP
ajbmeb-501	77	41	kenya	kenya	PROPN
ajbmeb-501	77	42	.	.	PUNCT
ajbmeb-501	78	1	passenger	passenger	NOUN
ajbmeb-501	78	2	’s	’s	PART
ajbmeb-501	78	3	comfort	comfort	NOUN
ajbmeb-501	78	4	and	and	CCONJ
ajbmeb-501	78	5	behavioral	behavioral	ADJ
ajbmeb-501	78	6	intention	intention	NOUN
ajbmeb-501	78	7	:	:	PUNCT
ajbmeb-501	78	8	oluwaseyi	oluwaseyi	NOUN
ajbmeb-501	78	9	and	and	CCONJ
ajbmeb-501	78	10	olaniyi	olaniyi	NOUN
ajbmeb-501	78	11	(	(	PUNCT
ajbmeb-501	78	12	2018	2018	NUM
ajbmeb-501	78	13	)	)	PUNCT
ajbmeb-501	78	14	conducted	conduct	VERB
ajbmeb-501	78	15	a	a	DET
ajbmeb-501	78	16	study	study	NOUN
ajbmeb-501	78	17	on	on	ADP
ajbmeb-501	78	18	the	the	DET
ajbmeb-501	78	19	assessment	assessment	NOUN
ajbmeb-501	78	20	of	of	ADP
ajbmeb-501	78	21	passengers	passenger	NOUN
ajbmeb-501	78	22	experience	experience	NOUN
ajbmeb-501	78	23	and	and	CCONJ
ajbmeb-501	78	24	satisfaction	satisfaction	NOUN
ajbmeb-501	78	25	of	of	ADP
ajbmeb-501	78	26	public	public	ADJ
ajbmeb-501	78	27	transport	transport	NOUN
ajbmeb-501	78	28	system	system	NOUN
ajbmeb-501	78	29	in	in	ADP
ajbmeb-501	78	30	akure	akure	NOUN
ajbmeb-501	78	31	-	-	PUNCT
ajbmeb-501	78	32	owo	owo	PROPN
ajbmeb-501	78	33	in	in	ADP
ajbmeb-501	78	34	nigeria	nigeria	PROPN
ajbmeb-501	78	35	.	.	PUNCT
ajbmeb-501	79	1	twelve	twelve	NUM
ajbmeb-501	79	2	service	service	NOUN
ajbmeb-501	79	3	buses	bus	NOUN
ajbmeb-501	79	4	wee	wee	ADV
ajbmeb-501	79	5	identified	identify	VERB
ajbmeb-501	79	6	and	and	CCONJ
ajbmeb-501	79	7	study	study	NOUN
ajbmeb-501	79	8	was	be	AUX
ajbmeb-501	79	9	done	do	VERB
ajbmeb-501	79	10	with	with	ADP
ajbmeb-501	79	11	questionnaire	questionnaire	NOUN
ajbmeb-501	79	12	and	and	CCONJ
ajbmeb-501	79	13	field	field	NOUN
ajbmeb-501	79	14	observation	observation	NOUN
ajbmeb-501	79	15	to	to	PART
ajbmeb-501	79	16	collect	collect	VERB
ajbmeb-501	79	17	required	required	ADJ
ajbmeb-501	79	18	data	datum	NOUN
ajbmeb-501	79	19	.	.	PUNCT
ajbmeb-501	80	1	112	112	NUM
ajbmeb-501	80	2	participated	participate	VERB
ajbmeb-501	80	3	travel	travel	NOUN
ajbmeb-501	80	4	time	time	NOUN
ajbmeb-501	80	5	driver	driver	NOUN
ajbmeb-501	80	6	’s	’s	PART
ajbmeb-501	80	7	competence	competence	NOUN
ajbmeb-501	80	8	comfort	comfort	PROPN
ajbmeb-501	80	9	b	b	PROPN
ajbmeb-501	80	10	ra	ra	PROPN
ajbmeb-501	80	11	n	n	PROPN
ajbmeb-501	80	12	d	d	NOUN
ajbmeb-501	80	13	e	e	X
ajbmeb-501	80	14	xp	xp	INTJ
ajbmeb-501	80	15	er	er	INTJ
ajbmeb-501	80	16	ie	ie	X
ajbmeb-501	80	17	n	n	PROPN
ajbmeb-501	80	18	ce	ce	PROPN
ajbmeb-501	80	19	vehicle	vehicle	NOUN
ajbmeb-501	80	20	cleanlines	cleanline	NOUN
ajbmeb-501	80	21	safety	safety	NOUN
ajbmeb-501	80	22	passengers	passenger	NOUN
ajbmeb-501	80	23	behavioral	behavioral	ADJ
ajbmeb-501	80	24	intention	intention	NOUN
ajbmeb-501	80	25	american	american	ADJ
ajbmeb-501	80	26	journal	journal	PROPN
ajbmeb-501	80	27	of	of	ADP
ajbmeb-501	80	28	business	business	NOUN
ajbmeb-501	80	29	management	management	NOUN
ajbmeb-501	80	30	,	,	PUNCT
ajbmeb-501	80	31	economics	economic	NOUN
ajbmeb-501	80	32	and	and	CCONJ
ajbmeb-501	80	33	banking	banking	NOUN
ajbmeb-501	80	34	volume	volume	NOUN
ajbmeb-501	80	35	10	10	NUM
ajbmeb-501	80	36	march	march	NOUN
ajbmeb-501	80	37	,	,	PUNCT
ajbmeb-501	80	38	2023	2023	NUM
ajbmeb-501	80	39	p	p	NOUN
ajbmeb-501	80	40	a	a	DET
ajbmeb-501	80	41	g	g	NOUN
ajbmeb-501	80	42	e	e	PROPN
ajbmeb-501	80	43	|	|	ADV
ajbmeb-501	80	44	89	89	NUM
ajbmeb-501	80	45	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	80	46	in	in	ADP
ajbmeb-501	80	47	the	the	DET
ajbmeb-501	80	48	study	study	NOUN
ajbmeb-501	80	49	and	and	CCONJ
ajbmeb-501	80	50	analysis	analysis	NOUN
ajbmeb-501	80	51	was	be	AUX
ajbmeb-501	80	52	conducted	conduct	VERB
ajbmeb-501	80	53	using	use	VERB
ajbmeb-501	80	54	gap	gap	NOUN
ajbmeb-501	80	55	analysis	analysis	NOUN
ajbmeb-501	80	56	.	.	PUNCT
ajbmeb-501	81	1	the	the	DET
ajbmeb-501	81	2	findings	finding	NOUN
ajbmeb-501	81	3	revealed	reveal	VERB
ajbmeb-501	81	4	that	that	SCONJ
ajbmeb-501	81	5	comfort	comfort	NOUN
ajbmeb-501	81	6	is	be	AUX
ajbmeb-501	81	7	a	a	DET
ajbmeb-501	81	8	very	very	ADV
ajbmeb-501	81	9	important	important	ADJ
ajbmeb-501	81	10	item	item	NOUN
ajbmeb-501	81	11	in	in	ADP
ajbmeb-501	81	12	the	the	DET
ajbmeb-501	81	13	choice	choice	NOUN
ajbmeb-501	81	14	of	of	ADP
ajbmeb-501	81	15	a	a	DET
ajbmeb-501	81	16	transport	transport	NOUN
ajbmeb-501	81	17	service	service	NOUN
ajbmeb-501	81	18	to	to	PART
ajbmeb-501	81	19	patronize	patronize	VERB
ajbmeb-501	81	20	.	.	PUNCT
ajbmeb-501	82	1	nwachukwu	nwachukwu	PROPN
ajbmeb-501	82	2	(	(	PUNCT
ajbmeb-501	82	3	2014	2014	NUM
ajbmeb-501	82	4	)	)	PUNCT
ajbmeb-501	82	5	considered	consider	VERB
ajbmeb-501	82	6	comfort	comfort	NOUN
ajbmeb-501	82	7	,	,	PUNCT
ajbmeb-501	82	8	service	service	NOUN
ajbmeb-501	82	9	accessibility	accessibility	NOUN
ajbmeb-501	82	10	,	,	PUNCT
ajbmeb-501	82	11	drivers	driver	NOUN
ajbmeb-501	82	12	’	’	PART
ajbmeb-501	82	13	efficiency	efficiency	NOUN
ajbmeb-501	82	14	and	and	CCONJ
ajbmeb-501	82	15	bus	bus	NOUN
ajbmeb-501	82	16	stop	stop	NOUN
ajbmeb-501	82	17	facilities	facility	NOUN
ajbmeb-501	82	18	as	as	ADP
ajbmeb-501	82	19	dimensions	dimension	NOUN
ajbmeb-501	82	20	to	to	ADP
ajbmeb-501	82	21	transportation	transportation	NOUN
ajbmeb-501	82	22	experience	experience	NOUN
ajbmeb-501	82	23	and	and	CCONJ
ajbmeb-501	82	24	the	the	DET
ajbmeb-501	82	25	study	study	NOUN
ajbmeb-501	82	26	found	find	VERB
ajbmeb-501	82	27	passengers	passenger	NOUN
ajbmeb-501	82	28	comfort	comfort	PROPN
ajbmeb-501	82	29	comfort	comfort	PROPN
ajbmeb-501	82	30	significantly	significantly	ADV
ajbmeb-501	82	31	rooted	root	VERB
ajbmeb-501	82	32	in	in	ADP
ajbmeb-501	82	33	customers	customer	NOUN
ajbmeb-501	82	34	attitude	attitude	NOUN
ajbmeb-501	82	35	towards	towards	ADP
ajbmeb-501	82	36	transportation	transportation	NOUN
ajbmeb-501	82	37	firms	firm	NOUN
ajbmeb-501	82	38	.	.	PUNCT
ajbmeb-501	83	1	(	(	PUNCT
ajbmeb-501	83	2	ojo	ojo	NOUN
ajbmeb-501	83	3	,	,	PUNCT
ajbmeb-501	83	4	mireku	mireku	ADJ
ajbmeb-501	83	5	,	,	PUNCT
ajbmeb-501	83	6	dauda	dauda	NOUN
ajbmeb-501	83	7	&	&	CCONJ
ajbmeb-501	83	8	nutsogbodo	nutsogbodo	PROPN
ajbmeb-501	83	9	,	,	PUNCT
ajbmeb-501	83	10	2014	2014	NUM
ajbmeb-501	83	11	)	)	PUNCT
ajbmeb-501	83	12	in	in	ADP
ajbmeb-501	83	13	their	their	PRON
ajbmeb-501	83	14	findings	finding	NOUN
ajbmeb-501	83	15	stated	state	VERB
ajbmeb-501	83	16	that	that	SCONJ
ajbmeb-501	83	17	most	most	ADJ
ajbmeb-501	83	18	passengers	passenger	NOUN
ajbmeb-501	83	19	are	be	AUX
ajbmeb-501	83	20	basically	basically	ADV
ajbmeb-501	83	21	not	not	PART
ajbmeb-501	83	22	only	only	ADV
ajbmeb-501	83	23	concerned	concern	VERB
ajbmeb-501	83	24	with	with	ADP
ajbmeb-501	83	25	being	be	AUX
ajbmeb-501	83	26	conveyed	convey	VERB
ajbmeb-501	83	27	to	to	ADP
ajbmeb-501	83	28	their	their	PRON
ajbmeb-501	83	29	destinations	destination	NOUN
ajbmeb-501	83	30	safely	safely	ADV
ajbmeb-501	83	31	and	and	CCONJ
ajbmeb-501	83	32	promptly	promptly	ADV
ajbmeb-501	83	33	;	;	PUNCT
ajbmeb-501	83	34	but	but	CCONJ
ajbmeb-501	83	35	also	also	ADV
ajbmeb-501	83	36	,	,	PUNCT
ajbmeb-501	83	37	the	the	DET
ajbmeb-501	83	38	comfortability	comfortability	NOUN
ajbmeb-501	83	39	of	of	ADP
ajbmeb-501	83	40	the	the	DET
ajbmeb-501	83	41	transportation	transportation	NOUN
ajbmeb-501	83	42	experience	experience	NOUN
ajbmeb-501	83	43	is	be	AUX
ajbmeb-501	83	44	equally	equally	ADV
ajbmeb-501	83	45	an	an	DET
ajbmeb-501	83	46	indispensable	indispensable	ADJ
ajbmeb-501	83	47	measure	measure	NOUN
ajbmeb-501	83	48	of	of	ADP
ajbmeb-501	83	49	passengers	passenger	NOUN
ajbmeb-501	83	50	’	’	PART
ajbmeb-501	83	51	overall	overall	ADJ
ajbmeb-501	83	52	satisfaction	satisfaction	NOUN
ajbmeb-501	83	53	(	(	PUNCT
ajbmeb-501	83	54	ojo	ojo	NOUN
ajbmeb-501	83	55	,	,	PUNCT
ajbmeb-501	83	56	mireku	mireku	ADJ
ajbmeb-501	83	57	,	,	PUNCT
ajbmeb-501	83	58	dauda	dauda	NOUN
ajbmeb-501	83	59	&	&	CCONJ
ajbmeb-501	83	60	nutsogbodo	nutsogbodo	PROPN
ajbmeb-501	83	61	,	,	PUNCT
ajbmeb-501	83	62	2014	2014	NUM
ajbmeb-501	83	63	)	)	PUNCT
ajbmeb-501	83	64	.	.	PUNCT
ajbmeb-501	84	1	driver	driver	NOUN
ajbmeb-501	84	2	’s	’s	PART
ajbmeb-501	84	3	competence	competence	NOUN
ajbmeb-501	84	4	nafiu	nafiu	PROPN
ajbmeb-501	84	5	,	,	PUNCT
ajbmeb-501	84	6	hassan	hassan	PROPN
ajbmeb-501	84	7	and	and	CCONJ
ajbmeb-501	84	8	alogwuja	alogwuja	PROPN
ajbmeb-501	84	9	(	(	PUNCT
ajbmeb-501	84	10	2018	2018	NUM
ajbmeb-501	84	11	)	)	PUNCT
ajbmeb-501	84	12	did	do	VERB
ajbmeb-501	84	13	a	a	DET
ajbmeb-501	84	14	study	study	NOUN
ajbmeb-501	84	15	on	on	ADP
ajbmeb-501	84	16	aervice	aervice	NOUN
ajbmeb-501	84	17	quality	quality	NOUN
ajbmeb-501	84	18	and	and	CCONJ
ajbmeb-501	84	19	passengers	passenger	NOUN
ajbmeb-501	84	20	loyalty	loyalty	NOUN
ajbmeb-501	84	21	.	.	PUNCT
ajbmeb-501	85	1	the	the	DET
ajbmeb-501	85	2	variables	variable	NOUN
ajbmeb-501	85	3	considered	consider	VERB
ajbmeb-501	85	4	by	by	ADP
ajbmeb-501	85	5	the	the	DET
ajbmeb-501	85	6	study	study	NOUN
ajbmeb-501	85	7	were	be	AUX
ajbmeb-501	85	8	drivers’safety	drivers’safety	NOUN
ajbmeb-501	85	9	(	(	PUNCT
ajbmeb-501	85	10	drivers	driver	NOUN
ajbmeb-501	85	11	’	'	PUNCT
ajbmeb-501	85	12	competence	competence	NOUN
ajbmeb-501	85	13	)	)	PUNCT
ajbmeb-501	85	14	,	,	PUNCT
ajbmeb-501	85	15	fare	fare	NOUN
ajbmeb-501	85	16	level	level	NOUN
ajbmeb-501	85	17	and	and	CCONJ
ajbmeb-501	85	18	comfortability	comfortability	NOUN
ajbmeb-501	85	19	.	.	PUNCT
ajbmeb-501	86	1	the	the	DET
ajbmeb-501	86	2	findings	finding	NOUN
ajbmeb-501	86	3	of	of	ADP
ajbmeb-501	86	4	that	that	DET
ajbmeb-501	86	5	study	study	NOUN
ajbmeb-501	86	6	show	show	VERB
ajbmeb-501	86	7	that	that	SCONJ
ajbmeb-501	86	8	competence	competence	NOUN
ajbmeb-501	86	9	had	have	VERB
ajbmeb-501	86	10	significant	significant	ADJ
ajbmeb-501	86	11	relationships	relationship	NOUN
ajbmeb-501	86	12	with	with	ADP
ajbmeb-501	86	13	passengers	passenger	NOUN
ajbmeb-501	86	14	’	'	PUNCT
ajbmeb-501	86	15	perceived	perceive	VERB
ajbmeb-501	86	16	satisfaction	satisfaction	NOUN
ajbmeb-501	86	17	and	and	CCONJ
ajbmeb-501	86	18	reactions	reaction	NOUN
ajbmeb-501	86	19	.	.	PUNCT
ajbmeb-501	87	1	study	study	NOUN
ajbmeb-501	87	2	by	by	ADP
ajbmeb-501	87	3	nwachukwu	nwachukwu	PROPN
ajbmeb-501	87	4	(	(	PUNCT
ajbmeb-501	87	5	2014	2014	NUM
ajbmeb-501	87	6	)	)	PUNCT
ajbmeb-501	87	7	also	also	ADV
ajbmeb-501	87	8	revealed	reveal	VERB
ajbmeb-501	87	9	that	that	SCONJ
ajbmeb-501	87	10	drivers	driver	NOUN
ajbmeb-501	87	11	’	’	PART
ajbmeb-501	87	12	efficiency	efficiency	NOUN
ajbmeb-501	87	13	had	have	VERB
ajbmeb-501	87	14	a	a	DET
ajbmeb-501	87	15	significant	significant	ADJ
ajbmeb-501	87	16	impact	impact	NOUN
ajbmeb-501	87	17	on	on	ADP
ajbmeb-501	87	18	overall	overall	ADJ
ajbmeb-501	87	19	satisfaction	satisfaction	NOUN
ajbmeb-501	87	20	of	of	ADP
ajbmeb-501	87	21	passengers	passenger	NOUN
ajbmeb-501	87	22	with	with	ADP
ajbmeb-501	87	23	intra	intra	ADJ
ajbmeb-501	87	24	-	-	ADJ
ajbmeb-501	87	25	city	city	ADJ
ajbmeb-501	87	26	public	public	ADJ
ajbmeb-501	87	27	bus	bus	NOUN
ajbmeb-501	87	28	transport	transport	NOUN
ajbmeb-501	87	29	services	service	NOUN
ajbmeb-501	87	30	in	in	ADP
ajbmeb-501	87	31	abuja	abuja	PROPN
ajbmeb-501	87	32	.	.	PUNCT
ajbmeb-501	88	1	similarly	similarly	ADV
ajbmeb-501	88	2	,	,	PUNCT
ajbmeb-501	88	3	the	the	DET
ajbmeb-501	88	4	viewpoints	viewpoint	NOUN
ajbmeb-501	88	5	are	be	AUX
ajbmeb-501	88	6	substantiated	substantiate	VERB
ajbmeb-501	88	7	by	by	ADP
ajbmeb-501	88	8	the	the	DET
ajbmeb-501	88	9	study	study	NOUN
ajbmeb-501	88	10	of	of	ADP
ajbmeb-501	88	11	wang	wang	PROPN
ajbmeb-501	88	12	,	,	PUNCT
ajbmeb-501	88	13	zhang	zhang	PROPN
ajbmeb-501	88	14	,	,	PUNCT
ajbmeb-501	88	15	zhu	zhu	PROPN
ajbmeb-501	88	16	and	and	CCONJ
ajbmeb-501	88	17	wang	wang	PROPN
ajbmeb-501	88	18	(	(	PUNCT
ajbmeb-501	88	19	2020	2020	NUM
ajbmeb-501	88	20	)	)	PUNCT
ajbmeb-501	88	21	,	,	PUNCT
ajbmeb-501	88	22	which	which	PRON
ajbmeb-501	88	23	revealed	reveal	VERB
ajbmeb-501	88	24	that	that	SCONJ
ajbmeb-501	88	25	drivers	driver	NOUN
ajbmeb-501	88	26	’	'	PUNCT
ajbmeb-501	88	27	safety	safety	NOUN
ajbmeb-501	88	28	had	have	VERB
ajbmeb-501	88	29	a	a	DET
ajbmeb-501	88	30	significant	significant	ADJ
ajbmeb-501	88	31	positive	positive	ADJ
ajbmeb-501	88	32	effect	effect	NOUN
ajbmeb-501	88	33	on	on	ADP
ajbmeb-501	88	34	passengers	passenger	NOUN
ajbmeb-501	88	35	’	'	PUNCT
ajbmeb-501	88	36	satisfaction	satisfaction	NOUN
ajbmeb-501	88	37	and	and	CCONJ
ajbmeb-501	88	38	loyalty	loyalty	NOUN
ajbmeb-501	88	39	.	.	PUNCT
ajbmeb-501	89	1	travel	travel	NOUN
ajbmeb-501	89	2	time	time	NOUN
ajbmeb-501	89	3	and	and	CCONJ
ajbmeb-501	89	4	passenger	passenger	NOUN
ajbmeb-501	89	5	’s	’s	PART
ajbmeb-501	89	6	behavioral	behavioral	ADJ
ajbmeb-501	89	7	intention	intention	NOUN
ajbmeb-501	89	8	tam	tam	PROPN
ajbmeb-501	89	9	and	and	CCONJ
ajbmeb-501	89	10	lam	lam	PROPN
ajbmeb-501	89	11	(	(	PUNCT
ajbmeb-501	89	12	2011	2011	NUM
ajbmeb-501	89	13	)	)	PUNCT
ajbmeb-501	89	14	did	do	VERB
ajbmeb-501	89	15	a	a	DET
ajbmeb-501	89	16	study	study	NOUN
ajbmeb-501	89	17	on	on	ADP
ajbmeb-501	89	18	the	the	DET
ajbmeb-501	89	19	impact	impact	NOUN
ajbmeb-501	89	20	of	of	ADP
ajbmeb-501	89	21	travel	travel	NOUN
ajbmeb-501	89	22	time	time	NOUN
ajbmeb-501	89	23	safety	safety	NOUN
ajbmeb-501	89	24	and	and	CCONJ
ajbmeb-501	89	25	perceived	perceive	VERB
ajbmeb-501	89	26	passengers	passenger	NOUN
ajbmeb-501	89	27	purchase	purchase	NOUN
ajbmeb-501	89	28	intention	intention	NOUN
ajbmeb-501	89	29	.	.	PUNCT
ajbmeb-501	90	1	the	the	DET
ajbmeb-501	90	2	study	study	NOUN
ajbmeb-501	90	3	adopted	adopt	VERB
ajbmeb-501	90	4	cross	cross	ADJ
ajbmeb-501	90	5	-	-	ADJ
ajbmeb-501	90	6	sectional	sectional	ADJ
ajbmeb-501	90	7	survey	survey	NOUN
ajbmeb-501	90	8	reearch	reearch	NOUN
ajbmeb-501	90	9	design	design	NOUN
ajbmeb-501	90	10	of	of	ADP
ajbmeb-501	90	11	which	which	PRON
ajbmeb-501	90	12	130	130	NUM
ajbmeb-501	90	13	passangers	passanger	NOUN
ajbmeb-501	90	14	was	be	AUX
ajbmeb-501	90	15	determined	determine	VERB
ajbmeb-501	90	16	using	use	VERB
ajbmeb-501	90	17	taro	taro	NOUN
ajbmeb-501	90	18	yamen	yamen	PROPN
ajbmeb-501	90	19	sample	sample	NOUN
ajbmeb-501	90	20	size	size	NOUN
ajbmeb-501	90	21	determination	determination	NOUN
ajbmeb-501	90	22	.	.	PUNCT
ajbmeb-501	91	1	the	the	DET
ajbmeb-501	91	2	data	datum	NOUN
ajbmeb-501	91	3	was	be	AUX
ajbmeb-501	91	4	analyzed	analyze	VERB
ajbmeb-501	91	5	using	use	VERB
ajbmeb-501	91	6	infrenstial	infrenstial	ADJ
ajbmeb-501	91	7	statistics	statistic	NOUN
ajbmeb-501	91	8	and	and	CCONJ
ajbmeb-501	91	9	structural	structural	ADJ
ajbmeb-501	91	10	equation	equation	NOUN
ajbmeb-501	91	11	modeling	modeling	NOUN
ajbmeb-501	91	12	.	.	PUNCT
ajbmeb-501	92	1	the	the	DET
ajbmeb-501	92	2	findings	finding	NOUN
ajbmeb-501	92	3	of	of	ADP
ajbmeb-501	92	4	the	the	DET
ajbmeb-501	92	5	study	study	NOUN
ajbmeb-501	92	6	revealed	reveal	VERB
ajbmeb-501	92	7	that	that	SCONJ
ajbmeb-501	92	8	travel	travel	NOUN
ajbmeb-501	92	9	time	time	NOUN
ajbmeb-501	92	10	is	be	AUX
ajbmeb-501	92	11	very	very	ADV
ajbmeb-501	92	12	important	important	ADJ
ajbmeb-501	92	13	to	to	ADP
ajbmeb-501	92	14	passengers	passenger	NOUN
ajbmeb-501	92	15	.	.	PUNCT
ajbmeb-501	93	1	passengers	passenger	NOUN
ajbmeb-501	93	2	want	want	VERB
ajbmeb-501	93	3	their	their	PRON
ajbmeb-501	93	4	buses	bus	NOUN
ajbmeb-501	93	5	to	to	PART
ajbmeb-501	93	6	depart	depart	VERB
ajbmeb-501	93	7	at	at	ADP
ajbmeb-501	93	8	a	a	DET
ajbmeb-501	93	9	promised	promise	VERB
ajbmeb-501	93	10	time	time	NOUN
ajbmeb-501	93	11	and	and	CCONJ
ajbmeb-501	93	12	when	when	SCONJ
ajbmeb-501	93	13	delay	delay	NOUN
ajbmeb-501	93	14	becomes	becomes	AUX
ajbmeb-501	93	15	noted	note	VERB
ajbmeb-501	93	16	,	,	PUNCT
ajbmeb-501	93	17	it	it	PRON
ajbmeb-501	93	18	affects	affect	VERB
ajbmeb-501	93	19	their	their	PRON
ajbmeb-501	93	20	perception	perception	NOUN
ajbmeb-501	93	21	and	and	CCONJ
ajbmeb-501	93	22	attitude	attitude	NOUN
ajbmeb-501	93	23	negatively	negatively	ADV
ajbmeb-501	93	24	towards	towards	ADP
ajbmeb-501	93	25	the	the	DET
ajbmeb-501	93	26	firm	firm	NOUN
ajbmeb-501	93	27	.	.	PUNCT
ajbmeb-501	94	1	this	this	DET
ajbmeb-501	94	2	scholarly	scholarly	ADJ
ajbmeb-501	94	3	assertion	assertion	NOUN
ajbmeb-501	94	4	is	be	AUX
ajbmeb-501	94	5	corroborated	corroborate	VERB
ajbmeb-501	94	6	by	by	ADP
ajbmeb-501	94	7	the	the	DET
ajbmeb-501	94	8	study	study	NOUN
ajbmeb-501	94	9	of	of	ADP
ajbmeb-501	94	10	nyongesa	nyongesa	NOUN
ajbmeb-501	94	11	and	and	CCONJ
ajbmeb-501	94	12	bwisa	bwisa	NOUN
ajbmeb-501	94	13	(	(	PUNCT
ajbmeb-501	94	14	2014	2014	NUM
ajbmeb-501	94	15	)	)	PUNCT
ajbmeb-501	94	16	,	,	PUNCT
ajbmeb-501	94	17	which	which	PRON
ajbmeb-501	94	18	revealed	reveal	VERB
ajbmeb-501	94	19	that	that	SCONJ
ajbmeb-501	94	20	travel	travel	NOUN
ajbmeb-501	94	21	time	time	NOUN
ajbmeb-501	94	22	punctuality	punctuality	NOUN
ajbmeb-501	94	23	significantly	significantly	ADV
ajbmeb-501	94	24	and	and	CCONJ
ajbmeb-501	94	25	positively	positively	ADV
ajbmeb-501	94	26	influenced	influence	VERB
ajbmeb-501	94	27	passenger	passenger	NOUN
ajbmeb-501	94	28	satisfaction	satisfaction	NOUN
ajbmeb-501	94	29	in	in	ADP
ajbmeb-501	94	30	the	the	DET
ajbmeb-501	94	31	public	public	ADJ
ajbmeb-501	94	32	transport	transport	NOUN
ajbmeb-501	94	33	sector	sector	NOUN
ajbmeb-501	94	34	of	of	ADP
ajbmeb-501	94	35	kenya	kenya	PROPN
ajbmeb-501	94	36	.	.	PUNCT
ajbmeb-501	95	1	the	the	DET
ajbmeb-501	95	2	assertion	assertion	NOUN
ajbmeb-501	95	3	is	be	AUX
ajbmeb-501	95	4	also	also	ADV
ajbmeb-501	95	5	supported	support	VERB
ajbmeb-501	95	6	by	by	ADP
ajbmeb-501	95	7	the	the	DET
ajbmeb-501	95	8	study	study	NOUN
ajbmeb-501	95	9	of	of	ADP
ajbmeb-501	95	10	budiono	budiono	PROPN
ajbmeb-501	95	11	(	(	PUNCT
ajbmeb-501	95	12	2009	2009	NUM
ajbmeb-501	95	13	)	)	PUNCT
ajbmeb-501	95	14	,	,	PUNCT
ajbmeb-501	95	15	which	which	PRON
ajbmeb-501	95	16	revealed	reveal	VERB
ajbmeb-501	95	17	that	that	SCONJ
ajbmeb-501	95	18	travel	travel	NOUN
ajbmeb-501	95	19	time	time	NOUN
ajbmeb-501	95	20	was	be	AUX
ajbmeb-501	95	21	significantly	significantly	ADV
ajbmeb-501	95	22	and	and	CCONJ
ajbmeb-501	95	23	positively	positively	ADV
ajbmeb-501	95	24	correlated	correlate	VERB
ajbmeb-501	95	25	with	with	ADP
ajbmeb-501	95	26	overall	overall	ADJ
ajbmeb-501	95	27	passenger	passenger	NOUN
ajbmeb-501	95	28	patronage	patronage	NOUN
ajbmeb-501	95	29	of	of	ADP
ajbmeb-501	95	30	public	public	ADJ
ajbmeb-501	95	31	bus	bus	NOUN
ajbmeb-501	95	32	transportation	transportation	NOUN
ajbmeb-501	95	33	services	service	NOUN
ajbmeb-501	95	34	in	in	ADP
ajbmeb-501	95	35	jakarta	jakarta	PROPN
ajbmeb-501	95	36	.	.	PUNCT
ajbmeb-501	96	1	similarly	similarly	ADV
ajbmeb-501	96	2	,	,	PUNCT
ajbmeb-501	96	3	the	the	DET
ajbmeb-501	96	4	foregoing	forego	VERB
ajbmeb-501	96	5	assertion	assertion	NOUN
ajbmeb-501	96	6	corresponds	correspond	VERB
ajbmeb-501	96	7	with	with	ADP
ajbmeb-501	96	8	the	the	DET
ajbmeb-501	96	9	study	study	NOUN
ajbmeb-501	96	10	of	of	ADP
ajbmeb-501	96	11	fonseca	fonseca	PROPN
ajbmeb-501	96	12	,	,	PUNCT
ajbmeb-501	96	13	pinto	pinto	NOUN
ajbmeb-501	96	14	and	and	CCONJ
ajbmeb-501	96	15	brito	brito	PROPN
ajbmeb-501	96	16	(	(	PUNCT
ajbmeb-501	96	17	2010	2010	NUM
ajbmeb-501	96	18	)	)	PUNCT
ajbmeb-501	96	19	,	,	PUNCT
ajbmeb-501	96	20	which	which	PRON
ajbmeb-501	96	21	revealed	reveal	VERB
ajbmeb-501	96	22	that	that	SCONJ
ajbmeb-501	96	23	travel	travel	NOUN
ajbmeb-501	96	24	time	time	NOUN
ajbmeb-501	96	25	(	(	PUNCT
ajbmeb-501	96	26	speed	speed	NOUN
ajbmeb-501	96	27	and	and	CCONJ
ajbmeb-501	96	28	punctuality	punctuality	NOUN
ajbmeb-501	96	29	)	)	PUNCT
ajbmeb-501	96	30	had	have	VERB
ajbmeb-501	96	31	a	a	DET
ajbmeb-501	96	32	significant	significant	ADJ
ajbmeb-501	96	33	influence	influence	NOUN
ajbmeb-501	96	34	on	on	ADP
ajbmeb-501	96	35	passengers	passenger	NOUN
ajbmeb-501	96	36	’	'	PUNCT
ajbmeb-501	96	37	patronage	patronage	NOUN
ajbmeb-501	96	38	of	of	ADP
ajbmeb-501	96	39	public	public	ADJ
ajbmeb-501	96	40	transport	transport	NOUN
ajbmeb-501	96	41	services	service	NOUN
ajbmeb-501	96	42	vehicle	vehicle	NOUN
ajbmeb-501	96	43	cleanliness	cleanliness	NOUN
ajbmeb-501	96	44	and	and	CCONJ
ajbmeb-501	96	45	behavioral	behavioral	ADJ
ajbmeb-501	96	46	intention	intention	NOUN
ajbmeb-501	96	47	van	van	NOUN
ajbmeb-501	96	48	-	-	PUNCT
ajbmeb-501	96	49	lierop	lierop	NOUN
ajbmeb-501	96	50	and	and	CCONJ
ajbmeb-501	96	51	elgeneidy	elgeneidy	ADJ
ajbmeb-501	96	52	(	(	PUNCT
ajbmeb-501	96	53	2016	2016	NUM
ajbmeb-501	96	54	)	)	PUNCT
ajbmeb-501	96	55	study	study	NOUN
ajbmeb-501	96	56	considered	consider	VERB
ajbmeb-501	96	57	the	the	DET
ajbmeb-501	96	58	impact	impact	NOUN
ajbmeb-501	96	59	of	of	ADP
ajbmeb-501	96	60	physical	physical	ADJ
ajbmeb-501	96	61	appeal	appeal	NOUN
ajbmeb-501	96	62	of	of	ADP
ajbmeb-501	96	63	transportation	transportation	NOUN
ajbmeb-501	96	64	vehicles	vehicle	NOUN
ajbmeb-501	96	65	on	on	ADP
ajbmeb-501	96	66	passengers	passenger	NOUN
ajbmeb-501	96	67	intention	intention	NOUN
ajbmeb-501	96	68	to	to	PART
ajbmeb-501	96	69	patronize	patronize	VERB
ajbmeb-501	96	70	.	.	PUNCT
ajbmeb-501	97	1	the	the	DET
ajbmeb-501	97	2	findings	finding	NOUN
ajbmeb-501	97	3	of	of	ADP
ajbmeb-501	97	4	the	the	DET
ajbmeb-501	97	5	study	study	NOUN
ajbmeb-501	97	6	showed	show	VERB
ajbmeb-501	97	7	that	that	SCONJ
ajbmeb-501	97	8	most	most	ADJ
ajbmeb-501	97	9	passengers	passenger	NOUN
ajbmeb-501	97	10	are	be	AUX
ajbmeb-501	97	11	conscious	conscious	ADJ
ajbmeb-501	97	12	of	of	ADP
ajbmeb-501	97	13	the	the	DET
ajbmeb-501	97	14	physical	physical	ADJ
ajbmeb-501	97	15	conditions	condition	NOUN
ajbmeb-501	97	16	and	and	CCONJ
ajbmeb-501	97	17	how	how	SCONJ
ajbmeb-501	97	18	clean	clean	ADJ
ajbmeb-501	97	19	the	the	DET
ajbmeb-501	97	20	vehicles	vehicle	NOUN
ajbmeb-501	97	21	are	be	AUX
ajbmeb-501	97	22	before	before	ADP
ajbmeb-501	97	23	engaging	engage	VERB
ajbmeb-501	97	24	in	in	ADP
ajbmeb-501	97	25	patronage	patronage	NOUN
ajbmeb-501	97	26	.	.	PUNCT
ajbmeb-501	98	1	this	this	PRON
ajbmeb-501	98	2	entails	entail	VERB
ajbmeb-501	98	3	that	that	SCONJ
ajbmeb-501	98	4	vehicle	vehicle	NOUN
ajbmeb-501	98	5	cleanliness	cleanliness	NOUN
ajbmeb-501	98	6	,	,	PUNCT
ajbmeb-501	98	7	as	as	ADP
ajbmeb-501	98	8	a	a	DET
ajbmeb-501	98	9	dimension	dimension	NOUN
ajbmeb-501	98	10	of	of	ADP
ajbmeb-501	98	11	road	road	NOUN
ajbmeb-501	98	12	transportation	transportation	NOUN
ajbmeb-501	98	13	brand	brand	NOUN
ajbmeb-501	98	14	experience	experience	NOUN
ajbmeb-501	98	15	,	,	PUNCT
ajbmeb-501	98	16	can	can	AUX
ajbmeb-501	98	17	significantly	significantly	ADV
ajbmeb-501	98	18	affect	affect	VERB
ajbmeb-501	98	19	passengers	passenger	NOUN
ajbmeb-501	98	20	’	'	PUNCT
ajbmeb-501	98	21	satisfaction	satisfaction	NOUN
ajbmeb-501	98	22	and	and	CCONJ
ajbmeb-501	98	23	loyalty	loyalty	NOUN
ajbmeb-501	98	24	.	.	PUNCT
ajbmeb-501	99	1	this	this	DET
ajbmeb-501	99	2	premise	premise	NOUN
ajbmeb-501	99	3	is	be	AUX
ajbmeb-501	99	4	supported	support	VERB
ajbmeb-501	99	5	by	by	ADP
ajbmeb-501	99	6	the	the	DET
ajbmeb-501	99	7	study	study	NOUN
ajbmeb-501	99	8	of	of	ADP
ajbmeb-501	99	9	singh	singh	PROPN
ajbmeb-501	99	10	(	(	PUNCT
ajbmeb-501	99	11	2016	2016	NUM
ajbmeb-501	99	12	)	)	PUNCT
ajbmeb-501	99	13	,	,	PUNCT
ajbmeb-501	99	14	which	which	PRON
ajbmeb-501	99	15	revealed	reveal	VERB
ajbmeb-501	99	16	that	that	SCONJ
ajbmeb-501	99	17	vehicle	vehicle	NOUN
ajbmeb-501	99	18	cleanliness	cleanliness	NOUN
ajbmeb-501	99	19	(	(	PUNCT
ajbmeb-501	99	20	clean	clean	ADJ
ajbmeb-501	99	21	environment	environment	NOUN
ajbmeb-501	99	22	inside	inside	ADP
ajbmeb-501	99	23	buses	bus	NOUN
ajbmeb-501	99	24	)	)	PUNCT
ajbmeb-501	99	25	had	have	VERB
ajbmeb-501	99	26	a	a	DET
ajbmeb-501	99	27	significant	significant	ADJ
ajbmeb-501	99	28	positive	positive	ADJ
ajbmeb-501	99	29	impact	impact	NOUN
ajbmeb-501	99	30	on	on	ADP
ajbmeb-501	99	31	overall	overall	ADJ
ajbmeb-501	99	32	passenger	passenger	NOUN
ajbmeb-501	99	33	behavior	behavior	NOUN
ajbmeb-501	99	34	towards	towards	ADP
ajbmeb-501	99	35	public	public	ADJ
ajbmeb-501	99	36	transportation	transportation	NOUN
ajbmeb-501	99	37	services	service	NOUN
ajbmeb-501	99	38	in	in	ADP
ajbmeb-501	99	39	american	american	PROPN
ajbmeb-501	99	40	journal	journal	PROPN
ajbmeb-501	99	41	of	of	ADP
ajbmeb-501	99	42	business	business	NOUN
ajbmeb-501	99	43	management	management	NOUN
ajbmeb-501	99	44	,	,	PUNCT
ajbmeb-501	99	45	economics	economic	NOUN
ajbmeb-501	99	46	and	and	CCONJ
ajbmeb-501	99	47	banking	banking	NOUN
ajbmeb-501	99	48	volume	volume	NOUN
ajbmeb-501	99	49	10	10	NUM
ajbmeb-501	99	50	march	march	NOUN
ajbmeb-501	99	51	,	,	PUNCT
ajbmeb-501	99	52	2023	2023	NUM
ajbmeb-501	99	53	p	p	NOUN
ajbmeb-501	99	54	a	a	DET
ajbmeb-501	99	55	g	g	NOUN
ajbmeb-501	99	56	e	e	NOUN
ajbmeb-501	99	57	|	|	ADV
ajbmeb-501	99	58	90	90	NUM
ajbmeb-501	99	59	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-501	99	60	lucknow	lucknow	PROPN
ajbmeb-501	99	61	city	city	NOUN
ajbmeb-501	99	62	.	.	PUNCT
ajbmeb-501	100	1	the	the	DET
ajbmeb-501	100	2	premise	premise	NOUN
ajbmeb-501	100	3	is	be	AUX
ajbmeb-501	100	4	also	also	ADV
ajbmeb-501	100	5	substantiated	substantiate	VERB
ajbmeb-501	100	6	by	by	ADP
ajbmeb-501	100	7	the	the	DET
ajbmeb-501	100	8	study	study	NOUN
ajbmeb-501	100	9	of	of	ADP
ajbmeb-501	100	10	pawlasova	pawlasova	PROPN
ajbmeb-501	100	11	(	(	PUNCT
ajbmeb-501	100	12	2015	2015	NUM
ajbmeb-501	100	13	)	)	PUNCT
ajbmeb-501	100	14	,	,	PUNCT
ajbmeb-501	100	15	which	which	PRON
ajbmeb-501	100	16	revealed	reveal	VERB
ajbmeb-501	100	17	that	that	SCONJ
ajbmeb-501	100	18	vehicle	vehicle	NOUN
ajbmeb-501	100	19	cleanliness	cleanliness	NOUN
ajbmeb-501	100	20	significantly	significantly	ADV
ajbmeb-501	100	21	influenced	influence	VERB
ajbmeb-501	100	22	passengers	passenger	NOUN
ajbmeb-501	100	23	´	´	NOUN
ajbmeb-501	100	24	satisfaction	satisfaction	NOUN
ajbmeb-501	100	25	with	with	ADP
ajbmeb-501	100	26	public	public	ADJ
ajbmeb-501	100	27	city	city	NOUN
ajbmeb-501	100	28	transport	transport	NOUN
ajbmeb-501	100	29	in	in	ADP
ajbmeb-501	100	30	the	the	DET
ajbmeb-501	100	31	czech	czech	PROPN
ajbmeb-501	100	32	republic	republic	NOUN
ajbmeb-501	100	33	.	.	PUNCT
ajbmeb-501	101	1	similarly	similarly	ADV
ajbmeb-501	101	2	,	,	PUNCT
ajbmeb-501	101	3	the	the	DET
ajbmeb-501	101	4	premise	premise	NOUN
ajbmeb-501	101	5	is	be	AUX
ajbmeb-501	101	6	corroborated	corroborate	VERB
ajbmeb-501	101	7	by	by	ADP
ajbmeb-501	101	8	the	the	DET
ajbmeb-501	101	9	study	study	NOUN
ajbmeb-501	101	10	of	of	ADP
ajbmeb-501	101	11	wang	wang	PROPN
ajbmeb-501	101	12	,	,	PUNCT
ajbmeb-501	101	13	zhang	zhang	PROPN
ajbmeb-501	101	14	,	,	PUNCT
ajbmeb-501	101	15	zhu	zhu	PROPN
ajbmeb-501	101	16	and	and	CCONJ
ajbmeb-501	101	17	wang	wang	PROPN
ajbmeb-501	101	18	(	(	PUNCT
ajbmeb-501	101	19	2020	2020	NUM
ajbmeb-501	101	20	)	)	PUNCT
ajbmeb-501	101	21	,	,	PUNCT
ajbmeb-501	101	22	which	which	PRON
ajbmeb-501	101	23	revealed	reveal	VERB
ajbmeb-501	101	24	that	that	SCONJ
ajbmeb-501	101	25	vehicle	vehicle	NOUN
ajbmeb-501	101	26	cleanness	cleanness	NOUN
ajbmeb-501	101	27	had	have	VERB
ajbmeb-501	101	28	a	a	DET
ajbmeb-501	101	29	significant	significant	ADJ
ajbmeb-501	101	30	positive	positive	ADJ
ajbmeb-501	101	31	effect	effect	NOUN
ajbmeb-501	101	32	on	on	ADP
ajbmeb-501	101	33	passengers	passenger	NOUN
ajbmeb-501	101	34	’	'	PUNCT
ajbmeb-501	101	35	behaviors	behavior	NOUN
ajbmeb-501	101	36	in	in	ADP
ajbmeb-501	101	37	terms	term	NOUN
ajbmeb-501	101	38	of	of	ADP
ajbmeb-501	101	39	satisfaction	satisfaction	NOUN
ajbmeb-501	101	40	and	and	CCONJ
ajbmeb-501	101	41	re	re	NOUN
ajbmeb-501	101	42	-	-	NOUN
ajbmeb-501	101	43	use	use	ADJ
ajbmeb-501	101	44	intention	intention	NOUN
ajbmeb-501	101	45	.	.	PUNCT
ajbmeb-501	102	1	research	research	NOUN
ajbmeb-501	102	2	methodology	methodology	NOUN
ajbmeb-501	102	3	the	the	DET
ajbmeb-501	102	4	cross	cross	ADJ
ajbmeb-501	102	5	-	-	ADJ
ajbmeb-501	102	6	sectional	sectional	ADJ
ajbmeb-501	102	7	survey	survey	NOUN
ajbmeb-501	102	8	research	research	NOUN
ajbmeb-501	102	9	design	design	NOUN
ajbmeb-501	102	10	was	be	AUX
ajbmeb-501	102	11	used	use	VERB
ajbmeb-501	102	12	in	in	ADP
ajbmeb-501	102	13	this	this	DET
ajbmeb-501	102	14	study	study	NOUN
ajbmeb-501	102	15	and	and	CCONJ
ajbmeb-501	102	16	passengers	passenger	NOUN
ajbmeb-501	102	17	of	of	ADP
ajbmeb-501	102	18	akwa	akwa	ADJ
ajbmeb-501	102	19	ibom	ibom	ADJ
ajbmeb-501	102	20	transport	transport	NOUN
ajbmeb-501	102	21	companies	company	NOUN
ajbmeb-501	102	22	were	be	AUX
ajbmeb-501	102	23	the	the	DET
ajbmeb-501	102	24	target	target	NOUN
ajbmeb-501	102	25	population	population	NOUN
ajbmeb-501	102	26	of	of	ADP
ajbmeb-501	102	27	the	the	DET
ajbmeb-501	102	28	study	study	NOUN
ajbmeb-501	102	29	.	.	PUNCT
ajbmeb-501	103	1	a	a	DET
ajbmeb-501	103	2	simple	simple	ADJ
ajbmeb-501	103	3	random	random	ADJ
ajbmeb-501	103	4	sample	sample	NOUN
ajbmeb-501	103	5	method	method	NOUN
ajbmeb-501	103	6	was	be	AUX
ajbmeb-501	103	7	used	use	VERB
ajbmeb-501	103	8	to	to	PART
ajbmeb-501	103	9	obtain	obtain	VERB
ajbmeb-501	103	10	around	around	ADP
ajbmeb-501	103	11	120	120	NUM
ajbmeb-501	103	12	respondents	respondent	NOUN
ajbmeb-501	103	13	,	,	PUNCT
ajbmeb-501	103	14	who	who	PRON
ajbmeb-501	103	15	represented	represent	VERB
ajbmeb-501	103	16	the	the	DET
ajbmeb-501	103	17	study	study	NOUN
ajbmeb-501	103	18	's	's	PART
ajbmeb-501	103	19	attainable	attainable	ADJ
ajbmeb-501	103	20	respondents	respondent	NOUN
ajbmeb-501	103	21	.	.	PUNCT
ajbmeb-501	104	1	the	the	DET
ajbmeb-501	104	2	number	number	NOUN
ajbmeb-501	104	3	of	of	ADP
ajbmeb-501	104	4	customers	customer	NOUN
ajbmeb-501	104	5	to	to	PART
ajbmeb-501	104	6	be	be	AUX
ajbmeb-501	104	7	sampled	sample	VERB
ajbmeb-501	104	8	was	be	AUX
ajbmeb-501	104	9	determined	determine	VERB
ajbmeb-501	104	10	using	use	VERB
ajbmeb-501	104	11	the	the	DET
ajbmeb-501	104	12	freund	freund	NOUN
ajbmeb-501	104	13	and	and	CCONJ
ajbmeb-501	104	14	williams	williams	PROPN
ajbmeb-501	104	15	formula	formula	NOUN
ajbmeb-501	104	16	for	for	ADP
ajbmeb-501	104	17	sample	sample	NOUN
ajbmeb-501	104	18	size	size	NOUN
ajbmeb-501	104	19	calculation	calculation	NOUN
ajbmeb-501	104	20	in	in	ADP
ajbmeb-501	104	21	an	an	DET
ajbmeb-501	104	22	unknown	unknown	ADJ
ajbmeb-501	104	23	population	population	NOUN
ajbmeb-501	104	24	.	.	PUNCT
ajbmeb-501	105	1	following	follow	VERB
ajbmeb-501	105	2	that	that	PRON
ajbmeb-501	105	3	,	,	PUNCT
ajbmeb-501	105	4	120	120	NUM
ajbmeb-501	105	5	copies	copy	NOUN
ajbmeb-501	105	6	of	of	ADP
ajbmeb-501	105	7	a	a	DET
ajbmeb-501	105	8	closed	closed	ADJ
ajbmeb-501	105	9	ended	ended	ADJ
ajbmeb-501	105	10	questionnaire	questionnaire	NOUN
ajbmeb-501	105	11	structured	structure	VERB
ajbmeb-501	105	12	on	on	ADP
ajbmeb-501	105	13	a	a	DET
ajbmeb-501	105	14	five	five	NUM
ajbmeb-501	105	15	point	point	NOUN
ajbmeb-501	105	16	likert	likert	ADJ
ajbmeb-501	105	17	scale	scale	NOUN
ajbmeb-501	105	18	were	be	AUX
ajbmeb-501	105	19	gathered	gather	VERB
ajbmeb-501	105	20	for	for	ADP
ajbmeb-501	105	21	data	datum	NOUN
ajbmeb-501	105	22	analysis	analysis	NOUN
ajbmeb-501	105	23	.	.	PUNCT
ajbmeb-501	106	1	the	the	DET
ajbmeb-501	106	2	factors	factor	NOUN
ajbmeb-501	106	3	were	be	AUX
ajbmeb-501	106	4	assessed	assess	VERB
ajbmeb-501	106	5	using	use	VERB
ajbmeb-501	106	6	five	five	NUM
ajbmeb-501	106	7	items	item	NOUN
ajbmeb-501	106	8	on	on	ADP
ajbmeb-501	106	9	a	a	DET
ajbmeb-501	106	10	five	five	NUM
ajbmeb-501	106	11	-	-	PUNCT
ajbmeb-501	106	12	point	point	NOUN
ajbmeb-501	106	13	likert	likert	ADJ
ajbmeb-501	106	14	-	-	ADJ
ajbmeb-501	106	15	like	like	ADJ
ajbmeb-501	106	16	scale	scale	NOUN
ajbmeb-501	106	17	ranging	range	VERB
ajbmeb-501	106	18	from	from	ADP
ajbmeb-501	106	19	five	five	NUM
ajbmeb-501	106	20	to	to	ADP
ajbmeb-501	106	21	one	one	NUM
ajbmeb-501	106	22	,	,	PUNCT
ajbmeb-501	106	23	as	as	SCONJ
ajbmeb-501	106	24	follows	follow	VERB
ajbmeb-501	106	25	:	:	PUNCT
ajbmeb-501	106	26	5	5	NUM
ajbmeb-501	106	27	indicates	indicate	VERB
ajbmeb-501	106	28	strongly	strongly	ADV
ajbmeb-501	106	29	agreement	agreement	NOUN
ajbmeb-501	106	30	,	,	PUNCT
ajbmeb-501	106	31	4	4	NUM
ajbmeb-501	106	32	indicates	indicate	VERB
ajbmeb-501	106	33	agreement	agreement	NOUN
ajbmeb-501	106	34	,	,	PUNCT
ajbmeb-501	106	35	3	3	NUM
ajbmeb-501	106	36	indicates	indicate	VERB
ajbmeb-501	106	37	undecided	undecided	ADJ
ajbmeb-501	106	38	,	,	PUNCT
ajbmeb-501	106	39	2	2	NUM
ajbmeb-501	106	40	indicates	indicate	VERB
ajbmeb-501	106	41	disagree	disagree	NOUN
ajbmeb-501	106	42	,	,	PUNCT
ajbmeb-501	106	43	and	and	CCONJ
ajbmeb-501	106	44	1	1	NUM
ajbmeb-501	106	45	indicates	indicate	VERB
ajbmeb-501	106	46	strongly	strongly	ADV
ajbmeb-501	106	47	disagree	disagree	VERB
ajbmeb-501	106	48	.	.	PUNCT
ajbmeb-501	106	49	face	face	NOUN
ajbmeb-501	106	50	and	and	CCONJ
ajbmeb-501	106	51	construct	construct	VERB
ajbmeb-501	106	52	validity	validity	NOUN
ajbmeb-501	106	53	were	be	AUX
ajbmeb-501	106	54	used	use	VERB
ajbmeb-501	106	55	to	to	PART
ajbmeb-501	106	56	determine	determine	VERB
ajbmeb-501	106	57	the	the	DET
ajbmeb-501	106	58	instrument	instrument	NOUN
ajbmeb-501	106	59	's	's	PART
ajbmeb-501	106	60	validity	validity	NOUN
ajbmeb-501	106	61	,	,	PUNCT
ajbmeb-501	106	62	while	while	SCONJ
ajbmeb-501	106	63	the	the	DET
ajbmeb-501	106	64	cronbach	cronbach	ADJ
ajbmeb-501	106	65	alpha	alpha	NOUN
ajbmeb-501	106	66	test	test	NOUN
ajbmeb-501	106	67	revealed	reveal	VERB
ajbmeb-501	106	68	acceptable	acceptable	ADJ
ajbmeb-501	106	69	reliability	reliability	NOUN
ajbmeb-501	106	70	values	value	NOUN
ajbmeb-501	106	71	of	of	ADP
ajbmeb-501	106	72	0.767	0.767	NUM
ajbmeb-501	106	73	for	for	ADP
ajbmeb-501	106	74	safety	safety	NOUN
ajbmeb-501	106	75	,	,	PUNCT
ajbmeb-501	106	76	791	791	NUM
ajbmeb-501	106	77	for	for	ADP
ajbmeb-501	106	78	comfort	comfort	NOUN
ajbmeb-501	106	79	,	,	PUNCT
ajbmeb-501	106	80	754	754	NUM
ajbmeb-501	106	81	for	for	ADP
ajbmeb-501	106	82	driver	driver	NOUN
ajbmeb-501	106	83	's	's	PART
ajbmeb-501	106	84	competence	competence	NOUN
ajbmeb-501	106	85	,	,	PUNCT
ajbmeb-501	106	86	768	768	NUM
ajbmeb-501	106	87	for	for	ADP
ajbmeb-501	106	88	travel	travel	NOUN
ajbmeb-501	106	89	time	time	NOUN
ajbmeb-501	106	90	,	,	PUNCT
ajbmeb-501	106	91	and	and	CCONJ
ajbmeb-501	106	92	776	776	NUM
ajbmeb-501	106	93	for	for	ADP
ajbmeb-501	106	94	vehicle	vehicle	NOUN
ajbmeb-501	106	95	cleanliness	cleanliness	NOUN
ajbmeb-501	106	96	.	.	PUNCT
ajbmeb-501	107	1	with	with	ADP
ajbmeb-501	107	2	the	the	DET
ajbmeb-501	107	3	help	help	NOUN
ajbmeb-501	107	4	of	of	ADP
ajbmeb-501	107	5	spss	spss	PROPN
ajbmeb-501	107	6	version	version	PROPN
ajbmeb-501	107	7	20.0	20.0	NUM
ajbmeb-501	107	8	,	,	PUNCT
ajbmeb-501	107	9	the	the	DET
ajbmeb-501	107	10	null	null	ADJ
ajbmeb-501	107	11	hypotheses	hypothesis	NOUN
ajbmeb-501	107	12	were	be	AUX
ajbmeb-501	107	13	tested	test	VERB
ajbmeb-501	107	14	using	use	VERB
ajbmeb-501	107	15	pearson	pearson	PROPN
ajbmeb-501	107	16	's	's	PART
ajbmeb-501	107	17	product	product	NOUN
ajbmeb-501	107	18	moment	moment	NOUN
ajbmeb-501	107	19	correlation	correlation	NOUN
ajbmeb-501	107	20	(	(	PUNCT
ajbmeb-501	107	21	ppmc	ppmc	NOUN
ajbmeb-501	107	22	)	)	PUNCT
ajbmeb-501	107	23	.	.	PUNCT
ajbmeb-501	108	1	4	4	X
ajbmeb-501	108	2	.	.	X
ajbmeb-501	108	3	test	test	NOUN
ajbmeb-501	108	4	of	of	ADP
ajbmeb-501	108	5	hypotheses	hypothesis	NOUN
ajbmeb-501	108	6	and	and	CCONJ
ajbmeb-501	108	7	discussion	discussion	NOUN
ajbmeb-501	108	8	of	of	ADP
ajbmeb-501	108	9	findings	finding	NOUN
ajbmeb-501	108	10	ho1	ho1	VERB
ajbmeb-501	108	11	there	there	PRON
ajbmeb-501	108	12	is	be	VERB
ajbmeb-501	108	13	no	no	DET
ajbmeb-501	108	14	significant	significant	ADJ
ajbmeb-501	108	15	relationship	relationship	NOUN
ajbmeb-501	108	16	between	between	ADP
ajbmeb-501	108	17	safety	safety	NOUN
ajbmeb-501	108	18	and	and	CCONJ
ajbmeb-501	108	19	passengers	passenger	NOUN
ajbmeb-501	108	20	behavioural	behavioural	ADJ
ajbmeb-501	108	21	intention	intention	NOUN
ajbmeb-501	108	22	ha1	ha1	NOUN
ajbmeb-501	108	23	:	:	PUNCT
ajbmeb-501	108	24	there	there	PRON
ajbmeb-501	108	25	is	be	VERB
ajbmeb-501	108	26	significant	significant	ADJ
ajbmeb-501	108	27	relationship	relationship	NOUN
ajbmeb-501	108	28	between	between	ADP
ajbmeb-501	108	29	safety	safety	NOUN
ajbmeb-501	108	30	and	and	CCONJ
ajbmeb-501	108	31	passengers	passenger	NOUN
ajbmeb-501	108	32	behavioural	behavioural	ADJ
ajbmeb-501	108	33	intention	intention	NOUN
ajbmeb-501	108	34	the	the	DET
ajbmeb-501	108	35	pearson	pearson	PROPN
ajbmeb-501	108	36	correlation	correlation	NOUN
ajbmeb-501	108	37	coefficient	coefficient	NOUN
ajbmeb-501	108	38	is	be	AUX
ajbmeb-501	108	39	0.883	0.883	NUM
ajbmeb-501	108	40	,	,	PUNCT
ajbmeb-501	108	41	and	and	CCONJ
ajbmeb-501	108	42	the	the	DET
ajbmeb-501	108	43	p.	p.	NOUN
ajbmeb-501	108	44	value	value	NOUN
ajbmeb-501	108	45	(	(	PUNCT
ajbmeb-501	108	46	2	2	NUM
ajbmeb-501	108	47	-	-	PUNCT
ajbmeb-501	108	48	tailed	tail	VERB
ajbmeb-501	108	49	)	)	PUNCT
ajbmeb-501	108	50	is	be	AUX
ajbmeb-501	108	51	0.000	0.000	NUM
ajbmeb-501	108	52	,	,	PUNCT
ajbmeb-501	108	53	as	as	SCONJ
ajbmeb-501	108	54	seen	see	VERB
ajbmeb-501	108	55	in	in	ADP
ajbmeb-501	108	56	the	the	DET
ajbmeb-501	108	57	above	above	ADJ
ajbmeb-501	108	58	result	result	NOUN
ajbmeb-501	108	59	we	we	PRON
ajbmeb-501	108	60	reject	reject	VERB
ajbmeb-501	108	61	the	the	DET
ajbmeb-501	108	62	null	null	ADJ
ajbmeb-501	108	63	hypothesis	hypothesis	NOUN
ajbmeb-501	108	64	and	and	CCONJ
ajbmeb-501	108	65	accept	accept	VERB
ajbmeb-501	108	66	the	the	DET
ajbmeb-501	108	67	alternative	alternative	ADJ
ajbmeb-501	108	68	hypothesis	hypothesis	NOUN
ajbmeb-501	108	69	since	since	SCONJ
ajbmeb-501	108	70	the	the	DET
ajbmeb-501	108	71	p	p	NOUN
ajbmeb-501	108	72	-	-	PUNCT
ajbmeb-501	108	73	value	value	NOUN
ajbmeb-501	108	74	of	of	ADP
ajbmeb-501	108	75	0.000	0.000	NUM
ajbmeb-501	108	76	is	be	AUX
ajbmeb-501	108	77	less	less	ADJ
ajbmeb-501	108	78	than	than	ADP
ajbmeb-501	108	79	0.05	0.05	NUM
ajbmeb-501	108	80	.	.	PUNCT
ajbmeb-501	109	1	this	this	PRON
ajbmeb-501	109	2	suggests	suggest	VERB
ajbmeb-501	109	3	that	that	SCONJ
ajbmeb-501	109	4	safety	safety	NOUN
ajbmeb-501	109	5	and	and	CCONJ
ajbmeb-501	109	6	passengers	passenger	NOUN
ajbmeb-501	109	7	behavioural	behavioural	ADJ
ajbmeb-501	109	8	intention	intention	NOUN
ajbmeb-501	109	9	have	have	VERB
ajbmeb-501	109	10	a	a	DET
ajbmeb-501	109	11	considerable	considerable	ADJ
ajbmeb-501	109	12	link	link	NOUN
ajbmeb-501	109	13	.	.	PUNCT
ajbmeb-501	110	1	the	the	DET
ajbmeb-501	110	2	coefficient	coefficient	NOUN
ajbmeb-501	110	3	of	of	ADP
ajbmeb-501	110	4	determination	determination	NOUN
ajbmeb-501	110	5	(	(	PUNCT
ajbmeb-501	110	6	r2	r2	NOUN
ajbmeb-501	110	7	=	=	NOUN
ajbmeb-501	110	8	0.8	0.8	NUM
ajbmeb-501	110	9	)	)	PUNCT
ajbmeb-501	110	10	suggests	suggest	VERB
ajbmeb-501	110	11	that	that	SCONJ
ajbmeb-501	110	12	the	the	DET
ajbmeb-501	110	13	dependability	dependability	NOUN
ajbmeb-501	110	14	of	of	ADP
ajbmeb-501	110	15	the	the	DET
ajbmeb-501	110	16	service	service	NOUN
ajbmeb-501	110	17	provided	provide	VERB
ajbmeb-501	110	18	accounts	account	NOUN
ajbmeb-501	110	19	for	for	ADP
ajbmeb-501	110	20	80	80	NUM
ajbmeb-501	110	21	%	%	NOUN
ajbmeb-501	110	22	of	of	ADP
ajbmeb-501	110	23	passengers	passenger	NOUN
ajbmeb-501	110	24	behavioural	behavioural	ADJ
ajbmeb-501	110	25	intention	intention	NOUN
ajbmeb-501	110	26	.	.	PUNCT
ajbmeb-501	111	1	a	a	DET
ajbmeb-501	111	2	substantial	substantial	ADJ
ajbmeb-501	111	3	link	link	NOUN
ajbmeb-501	111	4	is	be	AUX
ajbmeb-501	111	5	revealed	reveal	VERB
ajbmeb-501	111	6	by	by	ADP
ajbmeb-501	111	7	the	the	DET
ajbmeb-501	111	8	significant	significant	ADJ
ajbmeb-501	111	9	safety	safety	NOUN
ajbmeb-501	111	10	passengers	passenger	NOUN
ajbmeb-501	111	11	behavioural	behavioural	ADJ
ajbmeb-501	111	12	intention	intention	NOUN
ajbmeb-501	111	13	safety	safety	NOUN
ajbmeb-501	111	14	pearson	pearson	NOUN
ajbmeb-501	111	15	correlation	correlation	NOUN
ajbmeb-501	111	16	1.000	1.000	NUM
ajbmeb-501	111	17	.883	.883	NUM
ajbmeb-501	111	18	*	*	PUNCT
ajbmeb-501	111	19	*	*	X
ajbmeb-501	111	20	sig	sig	X
ajbmeb-501	111	21	.	.	PUNCT
ajbmeb-501	112	1	(	(	PUNCT
ajbmeb-501	112	2	2tailed	2tailed	NUM
ajbmeb-501	112	3	)	)	PUNCT
ajbmeb-501	112	4	.	.	PUNCT
ajbmeb-501	113	1	.001	.001	NUM
ajbmeb-501	114	1	n	n	DET
ajbmeb-501	114	2	120	120	NUM
ajbmeb-501	114	3	120	120	NUM
ajbmeb-501	114	4	passengers	passenger	NOUN
ajbmeb-501	114	5	behavioural	behavioural	ADJ
ajbmeb-501	114	6	intention	intention	NOUN
ajbmeb-501	114	7	pearson	pearson	NOUN
ajbmeb-501	114	8	correlation	correlation	NOUN
ajbmeb-501	114	9	.883	.883	NUM
ajbmeb-501	114	10	*	*	PUNCT
ajbmeb-501	114	11	*	*	PROPN
ajbmeb-501	114	12	1.000	1.000	NUM
ajbmeb-501	114	13	sig	sig	NOUN
ajbmeb-501	114	14	.	.	PUNCT
ajbmeb-501	115	1	(	(	PUNCT
ajbmeb-501	115	2	2	2	NUM
ajbmeb-501	115	3	-	-	PUNCT
ajbmeb-501	115	4	tailed	tailed	ADJ
ajbmeb-501	115	5	)	)	PUNCT
ajbmeb-501	115	6	.001	.001	NUM
ajbmeb-501	115	7	.	.	PUNCT
ajbmeb-501	116	1	n	n	CCONJ
ajbmeb-501	117	1	120	120	NUM
ajbmeb-501	117	2	120	120	NUM
ajbmeb-501	117	3	*	*	PUNCT
ajbmeb-501	117	4	*	*	NOUN
ajbmeb-501	117	5	.	.	PUNCT
ajbmeb-501	118	1	correlation	correlation	NOUN
ajbmeb-501	118	2	is	be	AUX
ajbmeb-501	118	3	significant	significant	ADJ
ajbmeb-501	118	4	at	at	ADP
ajbmeb-501	118	5	the	the	DET
ajbmeb-501	118	6	0.01	0.01	NUM
ajbmeb-501	118	7	level	level	NOUN
ajbmeb-501	118	8	(	(	PUNCT
ajbmeb-501	118	9	2	2	NUM
ajbmeb-501	118	10	-	-	PUNCT
ajbmeb-501	118	11	tailed	tailed	ADJ
ajbmeb-501	118	12	)	)	PUNCT
ajbmeb-501	118	13	.	.	PUNCT
ajbmeb-501	119	1	american	american	PROPN
ajbmeb-501	119	2	journal	journal	PROPN
ajbmeb-501	119	3	of	of	ADP
ajbmeb-501	119	4	business	business	NOUN
ajbmeb-501	119	5	management	management	NOUN
ajbmeb-501	119	6	,	,	PUNCT
ajbmeb-501	119	7	economics	economic	NOUN
ajbmeb-501	119	8	and	and	CCONJ
ajbmeb-501	119	9	banking	banking	NOUN
ajbmeb-501	119	10	volume	volume	NOUN
ajbmeb-501	119	11	10	10	NUM
ajbmeb-501	119	12	march	march	NOUN
ajbmeb-501	119	13	,	,	PUNCT
ajbmeb-501	119	14	2023	2023	NUM
ajbmeb-501	119	15	p	p	NOUN
ajbmeb-501	119	16	a	a	DET
ajbmeb-501	119	17	g	g	NOUN
ajbmeb-501	119	18	e	e	NOUN
ajbmeb-501	119	19	|	|	ADV
ajbmeb-501	119	20	91	91	NUM
ajbmeb-501	119	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	119	22	value	value	NOUN
ajbmeb-501	119	23	of	of	ADP
ajbmeb-501	119	24	0.000	0.000	NUM
ajbmeb-501	119	25	(	(	PUNCT
ajbmeb-501	119	26	p0.05	p0.05	PROPN
ajbmeb-501	119	27	)	)	PUNCT
ajbmeb-501	119	28	.	.	PUNCT
ajbmeb-501	120	1	based	base	VERB
ajbmeb-501	120	2	on	on	ADP
ajbmeb-501	120	3	that	that	PRON
ajbmeb-501	120	4	,	,	PUNCT
ajbmeb-501	120	5	the	the	DET
ajbmeb-501	120	6	null	null	ADJ
ajbmeb-501	120	7	hypothesis	hypothesis	NOUN
ajbmeb-501	120	8	was	be	AUX
ajbmeb-501	120	9	rejected	reject	VERB
ajbmeb-501	120	10	.	.	PUNCT
ajbmeb-501	121	1	this	this	DET
ajbmeb-501	121	2	finding	finding	NOUN
ajbmeb-501	121	3	agrees	agree	VERB
ajbmeb-501	121	4	with	with	ADP
ajbmeb-501	121	5	the	the	DET
ajbmeb-501	121	6	findings	finding	NOUN
ajbmeb-501	121	7	of	of	ADP
ajbmeb-501	121	8	wael	wael	PROPN
ajbmeb-501	121	9	(	(	PUNCT
ajbmeb-501	121	10	2015	2015	NUM
ajbmeb-501	121	11	)	)	PUNCT
ajbmeb-501	121	12	whose	whose	DET
ajbmeb-501	121	13	study	study	NOUN
ajbmeb-501	121	14	showed	show	VERB
ajbmeb-501	121	15	a	a	DET
ajbmeb-501	121	16	direct	direct	ADJ
ajbmeb-501	121	17	significant	significant	ADJ
ajbmeb-501	121	18	impact	impact	NOUN
ajbmeb-501	121	19	of	of	ADP
ajbmeb-501	121	20	safety	safety	NOUN
ajbmeb-501	121	21	on	on	ADP
ajbmeb-501	121	22	passengers	passenger	NOUN
ajbmeb-501	121	23	behavioural	behavioural	ADJ
ajbmeb-501	121	24	intention	intention	NOUN
ajbmeb-501	121	25	.	.	PUNCT
ajbmeb-501	122	1	ho2	ho2	PROPN
ajbmeb-501	122	2	there	there	PRON
ajbmeb-501	122	3	is	be	VERB
ajbmeb-501	122	4	no	no	DET
ajbmeb-501	122	5	significant	significant	ADJ
ajbmeb-501	122	6	relationship	relationship	NOUN
ajbmeb-501	122	7	between	between	ADP
ajbmeb-501	122	8	comfort	comfort	NOUN
ajbmeb-501	122	9	and	and	CCONJ
ajbmeb-501	122	10	passengers	passenger	NOUN
ajbmeb-501	122	11	behavioural	behavioural	ADJ
ajbmeb-501	122	12	intention	intention	NOUN
ajbmeb-501	122	13	ha2	ha2	PROPN
ajbmeb-501	122	14	:	:	PUNCT
ajbmeb-501	122	15	there	there	PRON
ajbmeb-501	122	16	is	be	VERB
ajbmeb-501	122	17	significant	significant	ADJ
ajbmeb-501	122	18	relationship	relationship	NOUN
ajbmeb-501	122	19	between	between	ADP
ajbmeb-501	122	20	comfort	comfort	NOUN
ajbmeb-501	122	21	and	and	CCONJ
ajbmeb-501	122	22	passengers	passenger	NOUN
ajbmeb-501	122	23	behavioural	behavioural	ADJ
ajbmeb-501	122	24	intention	intention	NOUN
ajbmeb-501	122	25	the	the	DET
ajbmeb-501	122	26	pearson	pearson	PROPN
ajbmeb-501	122	27	correlation	correlation	NOUN
ajbmeb-501	122	28	coefficient	coefficient	NOUN
ajbmeb-501	122	29	is	be	AUX
ajbmeb-501	122	30	0.807	0.807	NUM
ajbmeb-501	122	31	,	,	PUNCT
ajbmeb-501	122	32	and	and	CCONJ
ajbmeb-501	122	33	the	the	DET
ajbmeb-501	122	34	p	p	NOUN
ajbmeb-501	122	35	value	value	NOUN
ajbmeb-501	122	36	(	(	PUNCT
ajbmeb-501	122	37	2	2	NUM
ajbmeb-501	122	38	-	-	PUNCT
ajbmeb-501	122	39	tailed	tail	VERB
ajbmeb-501	122	40	)	)	PUNCT
ajbmeb-501	122	41	is	be	AUX
ajbmeb-501	122	42	0.000	0.000	NUM
ajbmeb-501	122	43	,	,	PUNCT
ajbmeb-501	122	44	as	as	SCONJ
ajbmeb-501	122	45	seen	see	VERB
ajbmeb-501	122	46	in	in	ADP
ajbmeb-501	122	47	the	the	DET
ajbmeb-501	122	48	above	above	ADJ
ajbmeb-501	122	49	result	result	NOUN
ajbmeb-501	122	50	.	.	PUNCT
ajbmeb-501	123	1	we	we	PRON
ajbmeb-501	123	2	reject	reject	VERB
ajbmeb-501	123	3	the	the	DET
ajbmeb-501	123	4	null	null	ADJ
ajbmeb-501	123	5	hypothesis	hypothesis	NOUN
ajbmeb-501	123	6	and	and	CCONJ
ajbmeb-501	123	7	accept	accept	VERB
ajbmeb-501	123	8	the	the	DET
ajbmeb-501	123	9	alternate	alternate	ADJ
ajbmeb-501	123	10	hypothesis	hypothesis	NOUN
ajbmeb-501	123	11	since	since	SCONJ
ajbmeb-501	123	12	the	the	DET
ajbmeb-501	123	13	p	p	NOUN
ajbmeb-501	123	14	-	-	PUNCT
ajbmeb-501	123	15	value	value	NOUN
ajbmeb-501	123	16	of	of	ADP
ajbmeb-501	123	17	0.000	0.000	NUM
ajbmeb-501	123	18	is	be	AUX
ajbmeb-501	123	19	less	less	ADJ
ajbmeb-501	123	20	than	than	ADP
ajbmeb-501	123	21	0.05	0.05	NUM
ajbmeb-501	123	22	.	.	PUNCT
ajbmeb-501	124	1	this	this	PRON
ajbmeb-501	124	2	suggests	suggest	VERB
ajbmeb-501	124	3	that	that	SCONJ
ajbmeb-501	124	4	comfort	comfort	NOUN
ajbmeb-501	124	5	and	and	CCONJ
ajbmeb-501	124	6	passengers	passenger	NOUN
ajbmeb-501	124	7	behavioral	behavioral	ADJ
ajbmeb-501	124	8	intention	intention	NOUN
ajbmeb-501	124	9	are	be	AUX
ajbmeb-501	124	10	linked	link	VERB
ajbmeb-501	124	11	in	in	ADP
ajbmeb-501	124	12	some	some	DET
ajbmeb-501	124	13	way	way	NOUN
ajbmeb-501	124	14	.	.	PUNCT
ajbmeb-501	125	1	according	accord	VERB
ajbmeb-501	125	2	to	to	ADP
ajbmeb-501	125	3	the	the	DET
ajbmeb-501	125	4	coefficient	coefficient	NOUN
ajbmeb-501	125	5	of	of	ADP
ajbmeb-501	125	6	determination	determination	NOUN
ajbmeb-501	125	7	(	(	PUNCT
ajbmeb-501	125	8	r2	r2	PROPN
ajbmeb-501	125	9	=	=	SYM
ajbmeb-501	125	10	0.65	0.65	NUM
ajbmeb-501	125	11	)	)	PUNCT
ajbmeb-501	125	12	,	,	PUNCT
ajbmeb-501	125	13	comfort	comfort	NOUN
ajbmeb-501	125	14	of	of	ADP
ajbmeb-501	125	15	service	service	NOUN
ajbmeb-501	125	16	providers	provider	NOUN
ajbmeb-501	125	17	accounts	account	VERB
ajbmeb-501	125	18	for	for	ADP
ajbmeb-501	125	19	65	65	NUM
ajbmeb-501	125	20	percent	percent	NOUN
ajbmeb-501	125	21	of	of	ADP
ajbmeb-501	125	22	passengers	passenger	NOUN
ajbmeb-501	125	23	purchase	purchase	NOUN
ajbmeb-501	125	24	intention	intention	NOUN
ajbmeb-501	125	25	.	.	PUNCT
ajbmeb-501	126	1	a	a	DET
ajbmeb-501	126	2	substantial	substantial	ADJ
ajbmeb-501	126	3	link	link	NOUN
ajbmeb-501	126	4	is	be	AUX
ajbmeb-501	126	5	revealed	reveal	VERB
ajbmeb-501	126	6	by	by	ADP
ajbmeb-501	126	7	the	the	DET
ajbmeb-501	126	8	significance	significance	NOUN
ajbmeb-501	126	9	value	value	NOUN
ajbmeb-501	126	10	of	of	ADP
ajbmeb-501	126	11	0.000	0.000	NUM
ajbmeb-501	126	12	(	(	PUNCT
ajbmeb-501	126	13	p	p	NOUN
ajbmeb-501	126	14	0.05	0.05	NUM
ajbmeb-501	126	15	)	)	PUNCT
ajbmeb-501	126	16	.	.	PUNCT
ajbmeb-501	127	1	based	base	VERB
ajbmeb-501	127	2	on	on	ADP
ajbmeb-501	127	3	that	that	PRON
ajbmeb-501	127	4	,	,	PUNCT
ajbmeb-501	127	5	the	the	DET
ajbmeb-501	127	6	null	null	ADJ
ajbmeb-501	127	7	hypothesis	hypothesis	NOUN
ajbmeb-501	127	8	was	be	AUX
ajbmeb-501	127	9	rejected	reject	VERB
ajbmeb-501	127	10	.	.	PUNCT
ajbmeb-501	128	1	this	this	DET
ajbmeb-501	128	2	finding	finding	NOUN
ajbmeb-501	128	3	agrees	agree	VERB
ajbmeb-501	128	4	with	with	ADP
ajbmeb-501	128	5	the	the	DET
ajbmeb-501	128	6	findings	finding	NOUN
ajbmeb-501	128	7	of	of	ADP
ajbmeb-501	128	8	wael	wael	PROPN
ajbmeb-501	128	9	(	(	PUNCT
ajbmeb-501	128	10	2015	2015	NUM
ajbmeb-501	128	11	)	)	PUNCT
ajbmeb-501	128	12	whose	whose	DET
ajbmeb-501	128	13	study	study	NOUN
ajbmeb-501	128	14	showed	show	VERB
ajbmeb-501	128	15	a	a	DET
ajbmeb-501	128	16	direct	direct	ADJ
ajbmeb-501	128	17	significant	significant	ADJ
ajbmeb-501	128	18	impact	impact	NOUN
ajbmeb-501	128	19	of	of	ADP
ajbmeb-501	128	20	comfort	comfort	NOUN
ajbmeb-501	128	21	on	on	ADP
ajbmeb-501	128	22	passengers	passenger	NOUN
ajbmeb-501	128	23	purchase	purchase	NOUN
ajbmeb-501	128	24	intention	intention	NOUN
ajbmeb-501	128	25	.	.	PUNCT
ajbmeb-501	129	1	the	the	DET
ajbmeb-501	129	2	findings	finding	NOUN
ajbmeb-501	129	3	are	be	AUX
ajbmeb-501	129	4	similarly	similarly	ADV
ajbmeb-501	129	5	consistent	consistent	ADJ
ajbmeb-501	129	6	with	with	ADP
ajbmeb-501	129	7	those	those	PRON
ajbmeb-501	129	8	of	of	ADP
ajbmeb-501	129	9	miklós	miklós	NOUN
ajbmeb-501	129	10	,	,	PUNCT
ajbmeb-501	129	11	hossam	hossam	NOUN
ajbmeb-501	129	12	,	,	PUNCT
ajbmeb-501	129	13	jános	jáno	VERB
ajbmeb-501	129	14	,	,	PUNCT
ajbmeb-501	129	15	józsef	józsef	ADJ
ajbmeb-501	129	16	,	,	PUNCT
ajbmeb-501	129	17	and	and	CCONJ
ajbmeb-501	129	18	judit	judit	PROPN
ajbmeb-501	129	19	(	(	PUNCT
ajbmeb-501	129	20	2019	2019	NUM
ajbmeb-501	129	21	)	)	PUNCT
ajbmeb-501	129	22	,	,	PUNCT
ajbmeb-501	129	23	who	who	PRON
ajbmeb-501	129	24	discovered	discover	VERB
ajbmeb-501	129	25	that	that	DET
ajbmeb-501	129	26	dependability	dependability	NOUN
ajbmeb-501	129	27	,	,	PUNCT
ajbmeb-501	129	28	is	be	AUX
ajbmeb-501	129	29	an	an	DET
ajbmeb-501	129	30	excellent	excellent	ADJ
ajbmeb-501	129	31	predictor	predictor	NOUN
ajbmeb-501	129	32	of	of	ADP
ajbmeb-501	129	33	passengers	passenger	NOUN
ajbmeb-501	129	34	behavioural	behavioural	ADJ
ajbmeb-501	129	35	intention	intention	NOUN
ajbmeb-501	129	36	in	in	ADP
ajbmeb-501	129	37	their	their	PRON
ajbmeb-501	129	38	study	study	NOUN
ajbmeb-501	129	39	.	.	PUNCT
ajbmeb-501	130	1	ho3	ho3	NOUN
ajbmeb-501	130	2	.	.	PUNCT
ajbmeb-501	131	1	there	there	PRON
ajbmeb-501	131	2	is	be	VERB
ajbmeb-501	131	3	no	no	DET
ajbmeb-501	131	4	significant	significant	ADJ
ajbmeb-501	131	5	relationship	relationship	NOUN
ajbmeb-501	131	6	between	between	ADP
ajbmeb-501	131	7	travel	travel	NOUN
ajbmeb-501	131	8	time	time	NOUN
ajbmeb-501	131	9	and	and	CCONJ
ajbmeb-501	131	10	passengers	passenger	NOUN
ajbmeb-501	131	11	behavioural	behavioural	ADJ
ajbmeb-501	131	12	intention	intention	NOUN
ajbmeb-501	131	13	ha3	ha3	ADJ
ajbmeb-501	131	14	.	.	PUNCT
ajbmeb-501	132	1	there	there	PRON
ajbmeb-501	132	2	is	be	VERB
ajbmeb-501	132	3	significant	significant	ADJ
ajbmeb-501	132	4	relationship	relationship	NOUN
ajbmeb-501	132	5	between	between	ADP
ajbmeb-501	132	6	travel	travel	NOUN
ajbmeb-501	132	7	time	time	NOUN
ajbmeb-501	132	8	and	and	CCONJ
ajbmeb-501	132	9	passengers	passenger	NOUN
ajbmeb-501	132	10	behavioural	behavioural	ADJ
ajbmeb-501	132	11	intention	intention	NOUN
ajbmeb-501	132	12	.	.	PUNCT
ajbmeb-501	133	1	correlations	correlation	NOUN
ajbmeb-501	133	2	comfort	comfort	NOUN
ajbmeb-501	133	3	passengers	passenger	NOUN
ajbmeb-501	133	4	behavioural	behavioural	ADJ
ajbmeb-501	133	5	intention	intention	NOUN
ajbmeb-501	133	6	comfort	comfort	NOUN
ajbmeb-501	133	7	pearson	pearson	PROPN
ajbmeb-501	133	8	correlation	correlation	NOUN
ajbmeb-501	133	9	1	1	NUM
ajbmeb-501	133	10	.807	.807	NUM
ajbmeb-501	133	11	*	*	PROPN
ajbmeb-501	133	12	*	*	X
ajbmeb-501	133	13	sig	sig	X
ajbmeb-501	133	14	.	.	PUNCT
ajbmeb-501	134	1	(	(	PUNCT
ajbmeb-501	134	2	2	2	NUM
ajbmeb-501	134	3	-	-	PUNCT
ajbmeb-501	134	4	tailed	tailed	ADJ
ajbmeb-501	134	5	)	)	PUNCT
ajbmeb-501	134	6	.000	.000	NUM
ajbmeb-501	135	1	n	n	PRON
ajbmeb-501	135	2	120	120	NUM
ajbmeb-501	135	3	120	120	NUM
ajbmeb-501	135	4	passengers	passenger	NOUN
ajbmeb-501	135	5	behavioural	behavioural	ADJ
ajbmeb-501	135	6	intention	intention	NOUN
ajbmeb-501	135	7	pearson	pearson	NOUN
ajbmeb-501	135	8	correlation	correlation	NOUN
ajbmeb-501	135	9	.807	.807	NUM
ajbmeb-501	135	10	*	*	NOUN
ajbmeb-501	135	11	*	*	PROPN
ajbmeb-501	135	12	1	1	NUM
ajbmeb-501	135	13	sig	sig	NOUN
ajbmeb-501	135	14	.	.	PUNCT
ajbmeb-501	136	1	(	(	PUNCT
ajbmeb-501	136	2	2	2	NUM
ajbmeb-501	136	3	-	-	PUNCT
ajbmeb-501	136	4	tailed	tailed	ADJ
ajbmeb-501	136	5	)	)	PUNCT
ajbmeb-501	136	6	.000	.000	NUM
ajbmeb-501	137	1	n	n	PRON
ajbmeb-501	137	2	120	120	NUM
ajbmeb-501	137	3	120	120	NUM
ajbmeb-501	137	4	*	*	PUNCT
ajbmeb-501	137	5	*	*	NOUN
ajbmeb-501	137	6	.	.	PUNCT
ajbmeb-501	138	1	correlation	correlation	NOUN
ajbmeb-501	138	2	is	be	AUX
ajbmeb-501	138	3	significant	significant	ADJ
ajbmeb-501	138	4	at	at	ADP
ajbmeb-501	138	5	the	the	DET
ajbmeb-501	138	6	0.01	0.01	NUM
ajbmeb-501	138	7	level	level	NOUN
ajbmeb-501	138	8	(	(	PUNCT
ajbmeb-501	138	9	2	2	NUM
ajbmeb-501	138	10	-	-	PUNCT
ajbmeb-501	138	11	tailed	tailed	ADJ
ajbmeb-501	138	12	)	)	PUNCT
ajbmeb-501	138	13	.	.	PUNCT
ajbmeb-501	139	1	correlations	correlation	NOUN
ajbmeb-501	139	2	travel	travel	NOUN
ajbmeb-501	139	3	time	time	NOUN
ajbmeb-501	139	4	passengers	passenger	NOUN
ajbmeb-501	139	5	purchase	purchase	NOUN
ajbmeb-501	139	6	intention	intention	NOUN
ajbmeb-501	139	7	travel	travel	NOUN
ajbmeb-501	139	8	time	time	NOUN
ajbmeb-501	139	9	pearson	pearson	NOUN
ajbmeb-501	139	10	correlation	correlation	NOUN
ajbmeb-501	139	11	1	1	NUM
ajbmeb-501	139	12	.540	.540	NUM
ajbmeb-501	139	13	*	*	PUNCT
ajbmeb-501	139	14	*	*	PUNCT
ajbmeb-501	139	15	sig	sig	X
ajbmeb-501	139	16	.	.	PUNCT
ajbmeb-501	140	1	(	(	PUNCT
ajbmeb-501	140	2	2	2	NUM
ajbmeb-501	140	3	-	-	PUNCT
ajbmeb-501	140	4	tailed	tailed	ADJ
ajbmeb-501	140	5	)	)	PUNCT
ajbmeb-501	140	6	.000	.000	NUM
ajbmeb-501	141	1	n	n	PRON
ajbmeb-501	141	2	120	120	NUM
ajbmeb-501	141	3	120	120	NUM
ajbmeb-501	141	4	passengers	passenger	NOUN
ajbmeb-501	141	5	purchase	purchase	NOUN
ajbmeb-501	141	6	intention	intention	NOUN
ajbmeb-501	141	7	.	.	PUNCT
ajbmeb-501	142	1	pearson	pearson	PROPN
ajbmeb-501	142	2	correlation	correlation	NOUN
ajbmeb-501	142	3	.540	.540	NUM
ajbmeb-501	143	1	*	*	PUNCT
ajbmeb-501	143	2	*	*	PROPN
ajbmeb-501	143	3	1	1	NUM
ajbmeb-501	143	4	sig	sig	NOUN
ajbmeb-501	143	5	.	.	PUNCT
ajbmeb-501	144	1	(	(	PUNCT
ajbmeb-501	144	2	2	2	NUM
ajbmeb-501	144	3	-	-	PUNCT
ajbmeb-501	144	4	tailed	tailed	ADJ
ajbmeb-501	144	5	)	)	PUNCT
ajbmeb-501	144	6	.000	.000	NUM
ajbmeb-501	145	1	n	n	PRON
ajbmeb-501	145	2	120	120	NUM
ajbmeb-501	145	3	120	120	NUM
ajbmeb-501	145	4	*	*	PUNCT
ajbmeb-501	145	5	*	*	NOUN
ajbmeb-501	145	6	.	.	PUNCT
ajbmeb-501	146	1	correlation	correlation	NOUN
ajbmeb-501	146	2	is	be	AUX
ajbmeb-501	146	3	significant	significant	ADJ
ajbmeb-501	146	4	at	at	ADP
ajbmeb-501	146	5	the	the	DET
ajbmeb-501	146	6	22220.01	22220.01	NUM
ajbmeb-501	146	7	level	level	NOUN
ajbmeb-501	146	8	(	(	PUNCT
ajbmeb-501	146	9	2	2	NUM
ajbmeb-501	146	10	-	-	PUNCT
ajbmeb-501	146	11	tailed	tailed	ADJ
ajbmeb-501	146	12	)	)	PUNCT
ajbmeb-501	146	13	.	.	PUNCT
ajbmeb-501	147	1	american	american	PROPN
ajbmeb-501	147	2	journal	journal	PROPN
ajbmeb-501	147	3	of	of	ADP
ajbmeb-501	147	4	business	business	NOUN
ajbmeb-501	147	5	management	management	NOUN
ajbmeb-501	147	6	,	,	PUNCT
ajbmeb-501	147	7	economics	economic	NOUN
ajbmeb-501	147	8	and	and	CCONJ
ajbmeb-501	147	9	banking	banking	NOUN
ajbmeb-501	147	10	volume	volume	NOUN
ajbmeb-501	147	11	10	10	NUM
ajbmeb-501	147	12	march	march	NOUN
ajbmeb-501	147	13	,	,	PUNCT
ajbmeb-501	147	14	2023	2023	NUM
ajbmeb-501	147	15	p	p	NOUN
ajbmeb-501	147	16	a	a	DET
ajbmeb-501	147	17	g	g	NOUN
ajbmeb-501	147	18	e	e	NOUN
ajbmeb-501	147	19	|	|	ADV
ajbmeb-501	147	20	92	92	NUM
ajbmeb-501	147	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	147	22	from	from	ADP
ajbmeb-501	147	23	the	the	DET
ajbmeb-501	147	24	result	result	NOUN
ajbmeb-501	147	25	above	above	ADV
ajbmeb-501	147	26	,	,	PUNCT
ajbmeb-501	147	27	pearson	pearson	PROPN
ajbmeb-501	147	28	correlation	correlation	NOUN
ajbmeb-501	147	29	co	co	VERB
ajbmeb-501	147	30	-	-	ADJ
ajbmeb-501	147	31	efficient	efficient	ADJ
ajbmeb-501	147	32	is	be	AUX
ajbmeb-501	147	33	0.291	0.291	NUM
ajbmeb-501	147	34	while	while	SCONJ
ajbmeb-501	147	35	p.	p.	NOUN
ajbmeb-501	147	36	value	value	NOUN
ajbmeb-501	147	37	(	(	PUNCT
ajbmeb-501	147	38	2	2	NUM
ajbmeb-501	147	39	-	-	PUNCT
ajbmeb-501	147	40	tailed	tail	VERB
ajbmeb-501	147	41	)	)	PUNCT
ajbmeb-501	147	42	is	be	AUX
ajbmeb-501	147	43	0.000	0.000	NUM
ajbmeb-501	147	44	.	.	PUNCT
ajbmeb-501	148	1	since	since	SCONJ
ajbmeb-501	148	2	p	p	NOUN
ajbmeb-501	148	3	-	-	PUNCT
ajbmeb-501	148	4	value	value	NOUN
ajbmeb-501	148	5	of	of	ADP
ajbmeb-501	148	6	0.000	0.000	NUM
ajbmeb-501	148	7	is	be	AUX
ajbmeb-501	148	8	less	less	ADJ
ajbmeb-501	148	9	than	than	ADP
ajbmeb-501	148	10	0.05	0.05	NUM
ajbmeb-501	148	11	,	,	PUNCT
ajbmeb-501	148	12	we	we	PRON
ajbmeb-501	148	13	therefore	therefore	ADV
ajbmeb-501	148	14	reject	reject	VERB
ajbmeb-501	148	15	the	the	DET
ajbmeb-501	148	16	null	null	ADJ
ajbmeb-501	148	17	hypothesis	hypothesis	NOUN
ajbmeb-501	148	18	and	and	CCONJ
ajbmeb-501	148	19	accept	accept	VERB
ajbmeb-501	148	20	the	the	DET
ajbmeb-501	148	21	alternative	alternative	ADJ
ajbmeb-501	148	22	hypothesis	hypothesis	NOUN
ajbmeb-501	148	23	.	.	PUNCT
ajbmeb-501	149	1	this	this	PRON
ajbmeb-501	149	2	implies	imply	VERB
ajbmeb-501	149	3	that	that	SCONJ
ajbmeb-501	149	4	there	there	PRON
ajbmeb-501	149	5	is	be	VERB
ajbmeb-501	149	6	weak	weak	ADJ
ajbmeb-501	149	7	relationship	relationship	NOUN
ajbmeb-501	149	8	between	between	ADP
ajbmeb-501	149	9	travel	travel	NOUN
ajbmeb-501	149	10	time	time	NOUN
ajbmeb-501	149	11	and	and	CCONJ
ajbmeb-501	149	12	passengers	passenger	NOUN
ajbmeb-501	149	13	behavioural	behavioural	ADJ
ajbmeb-501	149	14	intention	intention	NOUN
ajbmeb-501	149	15	.	.	PUNCT
ajbmeb-501	150	1	the	the	DET
ajbmeb-501	150	2	coefficient	coefficient	NOUN
ajbmeb-501	150	3	of	of	ADP
ajbmeb-501	150	4	determination	determination	NOUN
ajbmeb-501	150	5	(	(	PUNCT
ajbmeb-501	150	6	r2	r2	NOUN
ajbmeb-501	150	7	=	=	SYM
ajbmeb-501	150	8	0.29	0.29	NUM
ajbmeb-501	150	9	)	)	PUNCT
ajbmeb-501	150	10	indicates	indicate	VERB
ajbmeb-501	150	11	that	that	SCONJ
ajbmeb-501	150	12	29	29	NUM
ajbmeb-501	150	13	%	%	NOUN
ajbmeb-501	150	14	of	of	ADP
ajbmeb-501	150	15	passengers	passenger	NOUN
ajbmeb-501	150	16	behavioural	behavioural	ADJ
ajbmeb-501	150	17	intention	intention	NOUN
ajbmeb-501	150	18	can	can	AUX
ajbmeb-501	150	19	be	be	AUX
ajbmeb-501	150	20	explained	explain	VERB
ajbmeb-501	150	21	through	through	ADP
ajbmeb-501	150	22	travel	travel	NOUN
ajbmeb-501	150	23	time	time	NOUN
ajbmeb-501	150	24	from	from	ADP
ajbmeb-501	150	25	service	service	NOUN
ajbmeb-501	150	26	providers	provider	NOUN
ajbmeb-501	150	27	.	.	PUNCT
ajbmeb-501	151	1	the	the	DET
ajbmeb-501	151	2	results	result	NOUN
ajbmeb-501	151	3	of	of	ADP
ajbmeb-501	151	4	hypothesis	hypothesis	NOUN
ajbmeb-501	151	5	two	two	NUM
ajbmeb-501	151	6	contradicted	contradict	VERB
ajbmeb-501	151	7	those	those	PRON
ajbmeb-501	151	8	of	of	ADP
ajbmeb-501	151	9	ehigie	ehigie	NOUN
ajbmeb-501	151	10	(	(	PUNCT
ajbmeb-501	151	11	2018	2018	NUM
ajbmeb-501	151	12	)	)	PUNCT
ajbmeb-501	151	13	,	,	PUNCT
ajbmeb-501	151	14	who	who	PRON
ajbmeb-501	151	15	claimed	claim	VERB
ajbmeb-501	151	16	in	in	ADP
ajbmeb-501	151	17	his	his	PRON
ajbmeb-501	151	18	thesis	thesis	NOUN
ajbmeb-501	151	19	that	that	SCONJ
ajbmeb-501	151	20	there	there	PRON
ajbmeb-501	151	21	is	be	VERB
ajbmeb-501	151	22	a	a	DET
ajbmeb-501	151	23	substantial	substantial	ADJ
ajbmeb-501	151	24	relationship	relationship	NOUN
ajbmeb-501	151	25	between	between	ADP
ajbmeb-501	151	26	travel	travel	NOUN
ajbmeb-501	151	27	time	time	NOUN
ajbmeb-501	151	28	and	and	CCONJ
ajbmeb-501	151	29	customer	customer	NOUN
ajbmeb-501	151	30	happiness	happiness	NOUN
ajbmeb-501	151	31	.	.	PUNCT
ajbmeb-501	152	1	it	it	PRON
ajbmeb-501	152	2	also	also	ADV
ajbmeb-501	152	3	contradicted	contradict	VERB
ajbmeb-501	152	4	the	the	DET
ajbmeb-501	152	5	findings	finding	NOUN
ajbmeb-501	152	6	of	of	ADP
ajbmeb-501	152	7	vencataya	vencataya	PROPN
ajbmeb-501	152	8	,	,	PUNCT
ajbmeb-501	152	9	pudaruth	pudaruth	PROPN
ajbmeb-501	152	10	,	,	PUNCT
ajbmeb-501	152	11	juwaheer	juwaheer	PROPN
ajbmeb-501	152	12	,	,	PUNCT
ajbmeb-501	152	13	and	and	CCONJ
ajbmeb-501	152	14	dirpal	dirpal	NOUN
ajbmeb-501	152	15	(	(	PUNCT
ajbmeb-501	152	16	2019	2019	NUM
ajbmeb-501	152	17	)	)	PUNCT
ajbmeb-501	152	18	,	,	PUNCT
ajbmeb-501	152	19	who	who	PRON
ajbmeb-501	152	20	found	find	VERB
ajbmeb-501	152	21	that	that	DET
ajbmeb-501	152	22	travel	travel	NOUN
ajbmeb-501	152	23	time	time	NOUN
ajbmeb-501	152	24	,	,	PUNCT
ajbmeb-501	152	25	is	be	AUX
ajbmeb-501	152	26	an	an	DET
ajbmeb-501	152	27	important	important	ADJ
ajbmeb-501	152	28	predictor	predictor	NOUN
ajbmeb-501	152	29	of	of	ADP
ajbmeb-501	152	30	customer	customer	NOUN
ajbmeb-501	152	31	happiness	happiness	NOUN
ajbmeb-501	152	32	.	.	PUNCT
ajbmeb-501	153	1	ho4	ho4	NOUN
ajbmeb-501	153	2	there	there	PRON
ajbmeb-501	153	3	is	be	VERB
ajbmeb-501	153	4	no	no	DET
ajbmeb-501	153	5	significant	significant	ADJ
ajbmeb-501	153	6	relationship	relationship	NOUN
ajbmeb-501	153	7	between	between	ADP
ajbmeb-501	153	8	driver	driver	NOUN
ajbmeb-501	153	9	's	's	PART
ajbmeb-501	153	10	competence	competence	NOUN
ajbmeb-501	153	11	and	and	CCONJ
ajbmeb-501	153	12	passengers	passenger	NOUN
ajbmeb-501	153	13	behavioural	behavioural	ADJ
ajbmeb-501	153	14	intention	intention	NOUN
ajbmeb-501	153	15	ha3	ha3	NOUN
ajbmeb-501	153	16	there	there	PRON
ajbmeb-501	153	17	is	be	VERB
ajbmeb-501	153	18	significant	significant	ADJ
ajbmeb-501	153	19	relationship	relationship	NOUN
ajbmeb-501	153	20	between	between	ADP
ajbmeb-501	153	21	driver	driver	NOUN
ajbmeb-501	153	22	's	's	PART
ajbmeb-501	153	23	competence	competence	NOUN
ajbmeb-501	153	24	and	and	CCONJ
ajbmeb-501	153	25	passengers	passenger	NOUN
ajbmeb-501	153	26	behavioural	behavioural	ADJ
ajbmeb-501	153	27	intention	intention	NOUN
ajbmeb-501	153	28	the	the	DET
ajbmeb-501	153	29	pearson	pearson	PROPN
ajbmeb-501	153	30	correlation	correlation	NOUN
ajbmeb-501	153	31	coefficient	coefficient	NOUN
ajbmeb-501	153	32	is	be	AUX
ajbmeb-501	153	33	0.789	0.789	NUM
ajbmeb-501	153	34	,	,	PUNCT
ajbmeb-501	153	35	and	and	CCONJ
ajbmeb-501	153	36	the	the	DET
ajbmeb-501	153	37	p	p	NOUN
ajbmeb-501	153	38	value	value	NOUN
ajbmeb-501	153	39	(	(	PUNCT
ajbmeb-501	153	40	2	2	NUM
ajbmeb-501	153	41	-	-	PUNCT
ajbmeb-501	153	42	tailed	tail	VERB
ajbmeb-501	153	43	)	)	PUNCT
ajbmeb-501	153	44	is	be	AUX
ajbmeb-501	153	45	0.000	0.000	NUM
ajbmeb-501	153	46	,	,	PUNCT
ajbmeb-501	153	47	as	as	SCONJ
ajbmeb-501	153	48	seen	see	VERB
ajbmeb-501	153	49	in	in	ADP
ajbmeb-501	153	50	the	the	DET
ajbmeb-501	153	51	above	above	ADJ
ajbmeb-501	153	52	result	result	NOUN
ajbmeb-501	153	53	.	.	PUNCT
ajbmeb-501	154	1	we	we	PRON
ajbmeb-501	154	2	reject	reject	VERB
ajbmeb-501	154	3	the	the	DET
ajbmeb-501	154	4	null	null	ADJ
ajbmeb-501	154	5	hypothesis	hypothesis	NOUN
ajbmeb-501	154	6	and	and	CCONJ
ajbmeb-501	154	7	accept	accept	VERB
ajbmeb-501	154	8	the	the	DET
ajbmeb-501	154	9	alternate	alternate	ADJ
ajbmeb-501	154	10	hypothesis	hypothesis	NOUN
ajbmeb-501	154	11	since	since	SCONJ
ajbmeb-501	154	12	the	the	DET
ajbmeb-501	154	13	p	p	NOUN
ajbmeb-501	154	14	-	-	PUNCT
ajbmeb-501	154	15	value	value	NOUN
ajbmeb-501	154	16	of	of	ADP
ajbmeb-501	154	17	0.000	0.000	NUM
ajbmeb-501	154	18	is	be	AUX
ajbmeb-501	154	19	less	less	ADJ
ajbmeb-501	154	20	than	than	ADP
ajbmeb-501	154	21	0.05	0.05	NUM
ajbmeb-501	154	22	.	.	PUNCT
ajbmeb-501	155	1	this	this	PRON
ajbmeb-501	155	2	suggests	suggest	VERB
ajbmeb-501	155	3	that	that	SCONJ
ajbmeb-501	155	4	driver	driver	NOUN
ajbmeb-501	155	5	's	's	PART
ajbmeb-501	155	6	competence	competence	NOUN
ajbmeb-501	155	7	and	and	CCONJ
ajbmeb-501	155	8	passengers	passenger	NOUN
ajbmeb-501	155	9	behavioral	behavioral	ADJ
ajbmeb-501	155	10	intention	intention	NOUN
ajbmeb-501	155	11	have	have	VERB
ajbmeb-501	155	12	a	a	DET
ajbmeb-501	155	13	strong	strong	ADJ
ajbmeb-501	155	14	link	link	NOUN
ajbmeb-501	155	15	.	.	PUNCT
ajbmeb-501	156	1	service	service	NOUN
ajbmeb-501	156	2	driver	driver	NOUN
ajbmeb-501	156	3	's	's	PART
ajbmeb-501	156	4	competence	competence	NOUN
ajbmeb-501	156	5	is	be	AUX
ajbmeb-501	156	6	responsible	responsible	ADJ
ajbmeb-501	156	7	for	for	ADP
ajbmeb-501	156	8	62	62	NUM
ajbmeb-501	156	9	percent	percent	NOUN
ajbmeb-501	156	10	of	of	ADP
ajbmeb-501	156	11	passengers	passenger	NOUN
ajbmeb-501	156	12	behavioral	behavioral	ADJ
ajbmeb-501	156	13	intention	intention	NOUN
ajbmeb-501	156	14	,	,	PUNCT
ajbmeb-501	156	15	according	accord	VERB
ajbmeb-501	156	16	to	to	ADP
ajbmeb-501	156	17	the	the	DET
ajbmeb-501	156	18	coefficient	coefficient	NOUN
ajbmeb-501	156	19	of	of	ADP
ajbmeb-501	156	20	determination	determination	NOUN
ajbmeb-501	156	21	(	(	PUNCT
ajbmeb-501	156	22	r2	r2	PROPN
ajbmeb-501	156	23	=	=	SYM
ajbmeb-501	156	24	0.65	0.65	NUM
ajbmeb-501	156	25	)	)	PUNCT
ajbmeb-501	156	26	.	.	PUNCT
ajbmeb-501	157	1	there	there	PRON
ajbmeb-501	157	2	is	be	VERB
ajbmeb-501	157	3	a	a	DET
ajbmeb-501	157	4	significant	significant	ADJ
ajbmeb-501	157	5	link	link	NOUN
ajbmeb-501	157	6	when	when	SCONJ
ajbmeb-501	157	7	the	the	DET
ajbmeb-501	157	8	significant	significant	ADJ
ajbmeb-501	157	9	value	value	NOUN
ajbmeb-501	157	10	is	be	AUX
ajbmeb-501	157	11	0.000	0.000	NUM
ajbmeb-501	157	12	(	(	PUNCT
ajbmeb-501	157	13	p	p	NOUN
ajbmeb-501	157	14	0.05	0.05	NUM
ajbmeb-501	157	15	)	)	PUNCT
ajbmeb-501	157	16	.	.	PUNCT
ajbmeb-501	158	1	this	this	DET
ajbmeb-501	158	2	conclusion	conclusion	NOUN
ajbmeb-501	158	3	is	be	AUX
ajbmeb-501	158	4	consistent	consistent	ADJ
ajbmeb-501	158	5	with	with	ADP
ajbmeb-501	158	6	khan	khan	PROPN
ajbmeb-501	158	7	,	,	PUNCT
ajbmeb-501	158	8	mubbsher	mubbsher	PROPN
ajbmeb-501	158	9	munawar	munawar	PROPN
ajbmeb-501	158	10	;	;	PUNCT
ajbmeb-501	158	11	fasih	fasih	PROPN
ajbmeb-501	158	12	,	,	PUNCT
ajbmeb-501	158	13	mariam	mariam	PROPN
ajbmeb-501	158	14	(	(	PUNCT
ajbmeb-501	158	15	2014	2014	NUM
ajbmeb-501	158	16	)	)	PUNCT
ajbmeb-501	158	17	,	,	PUNCT
ajbmeb-501	158	18	who	who	PRON
ajbmeb-501	158	19	discovered	discover	VERB
ajbmeb-501	158	20	that	that	SCONJ
ajbmeb-501	158	21	driver	driver	NOUN
ajbmeb-501	158	22	's	's	PART
ajbmeb-501	158	23	competence	competence	NOUN
ajbmeb-501	158	24	and	and	CCONJ
ajbmeb-501	158	25	other	other	ADJ
ajbmeb-501	158	26	brand	brand	NOUN
ajbmeb-501	158	27	experience	experience	NOUN
ajbmeb-501	158	28	aspects	aspect	NOUN
ajbmeb-501	158	29	had	have	VERB
ajbmeb-501	158	30	a	a	DET
ajbmeb-501	158	31	direct	direct	ADJ
ajbmeb-501	158	32	influence	influence	NOUN
ajbmeb-501	158	33	on	on	ADP
ajbmeb-501	158	34	passengers	passenger	NOUN
ajbmeb-501	158	35	behavioural	behavioural	ADJ
ajbmeb-501	158	36	intention	intention	NOUN
ajbmeb-501	158	37	..	..	PUNCT
ajbmeb-501	159	1	ho5	ho5	PROPN
ajbmeb-501	159	2	.	.	PUNCT
ajbmeb-501	160	1	there	there	PRON
ajbmeb-501	160	2	is	be	VERB
ajbmeb-501	160	3	no	no	DET
ajbmeb-501	160	4	significant	significant	ADJ
ajbmeb-501	160	5	relationship	relationship	NOUN
ajbmeb-501	160	6	between	between	ADP
ajbmeb-501	160	7	vehicle	vehicle	NOUN
ajbmeb-501	160	8	cleanliness	cleanliness	NOUN
ajbmeb-501	160	9	and	and	CCONJ
ajbmeb-501	160	10	passengers	passenger	NOUN
ajbmeb-501	160	11	behavioural	behavioural	ADJ
ajbmeb-501	160	12	intention	intention	NOUN
ajbmeb-501	160	13	correlations	correlation	NOUN
ajbmeb-501	160	14	driver	driver	NOUN
ajbmeb-501	160	15	's	's	PART
ajbmeb-501	160	16	competence	competence	NOUN
ajbmeb-501	160	17	passengers	passenger	NOUN
ajbmeb-501	160	18	behavioural	behavioural	ADJ
ajbmeb-501	160	19	intention	intention	NOUN
ajbmeb-501	160	20	driver	driver	NOUN
ajbmeb-501	160	21	's	's	PART
ajbmeb-501	160	22	competence	competence	NOUN
ajbmeb-501	160	23	pearson	pearson	NOUN
ajbmeb-501	160	24	correlation	correlation	NOUN
ajbmeb-501	160	25	1	1	NUM
ajbmeb-501	160	26	.789	.789	NUM
ajbmeb-501	160	27	*	*	NOUN
ajbmeb-501	160	28	*	*	X
ajbmeb-501	160	29	sig	sig	X
ajbmeb-501	160	30	.	.	PUNCT
ajbmeb-501	161	1	(	(	PUNCT
ajbmeb-501	161	2	2	2	NUM
ajbmeb-501	161	3	-	-	PUNCT
ajbmeb-501	161	4	tailed	tailed	ADJ
ajbmeb-501	161	5	)	)	PUNCT
ajbmeb-501	161	6	.000	.000	NUM
ajbmeb-501	162	1	n	n	PRON
ajbmeb-501	162	2	120	120	NUM
ajbmeb-501	162	3	120	120	NUM
ajbmeb-501	162	4	passengers	passenger	NOUN
ajbmeb-501	162	5	behavioural	behavioural	ADJ
ajbmeb-501	162	6	intention	intention	NOUN
ajbmeb-501	162	7	pearson	pearson	NOUN
ajbmeb-501	162	8	correlation	correlation	NOUN
ajbmeb-501	162	9	.789	.789	NUM
ajbmeb-501	162	10	*	*	NOUN
ajbmeb-501	162	11	*	*	PROPN
ajbmeb-501	162	12	1	1	NUM
ajbmeb-501	162	13	sig	sig	NOUN
ajbmeb-501	162	14	.	.	PUNCT
ajbmeb-501	163	1	(	(	PUNCT
ajbmeb-501	163	2	2	2	NUM
ajbmeb-501	163	3	-	-	PUNCT
ajbmeb-501	163	4	tailed	tailed	ADJ
ajbmeb-501	163	5	)	)	PUNCT
ajbmeb-501	163	6	.000	.000	NUM
ajbmeb-501	164	1	n	n	PRON
ajbmeb-501	164	2	120	120	NUM
ajbmeb-501	164	3	120	120	NUM
ajbmeb-501	164	4	*	*	PUNCT
ajbmeb-501	164	5	*	*	NOUN
ajbmeb-501	164	6	.	.	PUNCT
ajbmeb-501	165	1	correlation	correlation	NOUN
ajbmeb-501	165	2	is	be	AUX
ajbmeb-501	165	3	significant	significant	ADJ
ajbmeb-501	165	4	at	at	ADP
ajbmeb-501	165	5	the	the	DET
ajbmeb-501	165	6	0.01	0.01	NUM
ajbmeb-501	165	7	level	level	NOUN
ajbmeb-501	165	8	(	(	PUNCT
ajbmeb-501	165	9	2	2	NUM
ajbmeb-501	165	10	-	-	PUNCT
ajbmeb-501	165	11	tailed	tailed	ADJ
ajbmeb-501	165	12	)	)	PUNCT
ajbmeb-501	165	13	.	.	PUNCT
ajbmeb-501	166	1	american	american	PROPN
ajbmeb-501	166	2	journal	journal	PROPN
ajbmeb-501	166	3	of	of	ADP
ajbmeb-501	166	4	business	business	NOUN
ajbmeb-501	166	5	management	management	NOUN
ajbmeb-501	166	6	,	,	PUNCT
ajbmeb-501	166	7	economics	economic	NOUN
ajbmeb-501	166	8	and	and	CCONJ
ajbmeb-501	166	9	banking	banking	NOUN
ajbmeb-501	166	10	volume	volume	NOUN
ajbmeb-501	166	11	10	10	NUM
ajbmeb-501	166	12	march	march	NOUN
ajbmeb-501	166	13	,	,	PUNCT
ajbmeb-501	166	14	2023	2023	NUM
ajbmeb-501	166	15	p	p	NOUN
ajbmeb-501	166	16	a	a	DET
ajbmeb-501	166	17	g	g	NOUN
ajbmeb-501	166	18	e	e	NOUN
ajbmeb-501	166	19	|	|	ADV
ajbmeb-501	166	20	93	93	NUM
ajbmeb-501	166	21	www.americanjournal.org	www.americanjournal.org	PROPN
ajbmeb-501	166	22	ha5	ha5	PROPN
ajbmeb-501	166	23	.	.	PUNCT
ajbmeb-501	167	1	there	there	PRON
ajbmeb-501	167	2	is	be	VERB
ajbmeb-501	167	3	significant	significant	ADJ
ajbmeb-501	167	4	relationship	relationship	NOUN
ajbmeb-501	167	5	between	between	ADP
ajbmeb-501	167	6	travel	travel	NOUN
ajbmeb-501	167	7	time	time	NOUN
ajbmeb-501	167	8	and	and	CCONJ
ajbmeb-501	167	9	passengers	passenger	NOUN
ajbmeb-501	167	10	behavioural	behavioural	ADJ
ajbmeb-501	167	11	intention	intention	NOUN
ajbmeb-501	167	12	.	.	PUNCT
ajbmeb-501	168	1	from	from	ADP
ajbmeb-501	168	2	the	the	DET
ajbmeb-501	168	3	result	result	NOUN
ajbmeb-501	168	4	above	above	ADV
ajbmeb-501	168	5	,	,	PUNCT
ajbmeb-501	168	6	pearson	pearson	PROPN
ajbmeb-501	168	7	correlation	correlation	NOUN
ajbmeb-501	168	8	co	co	VERB
ajbmeb-501	168	9	-	-	ADJ
ajbmeb-501	168	10	efficient	efficient	ADJ
ajbmeb-501	168	11	is	be	AUX
ajbmeb-501	168	12	0.291	0.291	NUM
ajbmeb-501	168	13	while	while	SCONJ
ajbmeb-501	168	14	p.	p.	NOUN
ajbmeb-501	168	15	value	value	NOUN
ajbmeb-501	168	16	(	(	PUNCT
ajbmeb-501	168	17	2	2	NUM
ajbmeb-501	168	18	-	-	PUNCT
ajbmeb-501	168	19	tailed	tail	VERB
ajbmeb-501	168	20	)	)	PUNCT
ajbmeb-501	168	21	is	be	AUX
ajbmeb-501	168	22	0.000	0.000	NUM
ajbmeb-501	168	23	.	.	PUNCT
ajbmeb-501	169	1	since	since	SCONJ
ajbmeb-501	169	2	p	p	NOUN
ajbmeb-501	169	3	-	-	PUNCT
ajbmeb-501	169	4	value	value	NOUN
ajbmeb-501	169	5	of	of	ADP
ajbmeb-501	169	6	0.000	0.000	NUM
ajbmeb-501	169	7	is	be	AUX
ajbmeb-501	169	8	less	less	ADJ
ajbmeb-501	169	9	than	than	ADP
ajbmeb-501	169	10	0.05	0.05	NUM
ajbmeb-501	169	11	,	,	PUNCT
ajbmeb-501	169	12	we	we	PRON
ajbmeb-501	169	13	therefore	therefore	ADV
ajbmeb-501	169	14	reject	reject	VERB
ajbmeb-501	169	15	the	the	DET
ajbmeb-501	169	16	null	null	ADJ
ajbmeb-501	169	17	hypothesis	hypothesis	NOUN
ajbmeb-501	169	18	and	and	CCONJ
ajbmeb-501	169	19	accept	accept	VERB
ajbmeb-501	169	20	the	the	DET
ajbmeb-501	169	21	alternative	alternative	ADJ
ajbmeb-501	169	22	hypothesis	hypothesis	NOUN
ajbmeb-501	169	23	.	.	PUNCT
ajbmeb-501	170	1	this	this	PRON
ajbmeb-501	170	2	implies	imply	VERB
ajbmeb-501	170	3	that	that	SCONJ
ajbmeb-501	170	4	there	there	PRON
ajbmeb-501	170	5	is	be	VERB
ajbmeb-501	170	6	significant	significant	ADJ
ajbmeb-501	170	7	relationship	relationship	NOUN
ajbmeb-501	170	8	between	between	ADP
ajbmeb-501	170	9	vehicle	vehicle	NOUN
ajbmeb-501	170	10	cleanliness	cleanliness	NOUN
ajbmeb-501	170	11	and	and	CCONJ
ajbmeb-501	170	12	passengers	passenger	NOUN
ajbmeb-501	170	13	behavioural	behavioural	ADJ
ajbmeb-501	170	14	intention	intention	NOUN
ajbmeb-501	170	15	.	.	PUNCT
ajbmeb-501	171	1	the	the	DET
ajbmeb-501	171	2	coefficient	coefficient	NOUN
ajbmeb-501	171	3	of	of	ADP
ajbmeb-501	171	4	determination	determination	NOUN
ajbmeb-501	171	5	(	(	PUNCT
ajbmeb-501	171	6	r2	r2	NOUN
ajbmeb-501	171	7	=	=	SYM
ajbmeb-501	171	8	0.67	0.67	NUM
ajbmeb-501	171	9	)	)	PUNCT
ajbmeb-501	171	10	implies	imply	VERB
ajbmeb-501	171	11	that	that	SCONJ
ajbmeb-501	171	12	67	67	NUM
ajbmeb-501	171	13	percent	percent	NOUN
ajbmeb-501	171	14	of	of	ADP
ajbmeb-501	171	15	passengers	passenger	NOUN
ajbmeb-501	171	16	behavioural	behavioural	ADJ
ajbmeb-501	171	17	intention	intention	NOUN
ajbmeb-501	171	18	may	may	AUX
ajbmeb-501	171	19	be	be	AUX
ajbmeb-501	171	20	explained	explain	VERB
ajbmeb-501	171	21	by	by	ADP
ajbmeb-501	171	22	vehicle	vehicle	NOUN
ajbmeb-501	171	23	cleanliness	cleanliness	NOUN
ajbmeb-501	171	24	(	(	PUNCT
ajbmeb-501	171	25	service	service	NOUN
ajbmeb-501	171	26	atmosphere	atmosphere	NOUN
ajbmeb-501	171	27	and	and	CCONJ
ajbmeb-501	171	28	personnel	personnel	NOUN
ajbmeb-501	171	29	appearance	appearance	NOUN
ajbmeb-501	171	30	)	)	PUNCT
ajbmeb-501	171	31	(	(	PUNCT
ajbmeb-501	171	32	service	service	NOUN
ajbmeb-501	171	33	environment	environment	NOUN
ajbmeb-501	171	34	and	and	CCONJ
ajbmeb-501	171	35	staff	staff	NOUN
ajbmeb-501	171	36	appearance	appearance	NOUN
ajbmeb-501	171	37	)	)	PUNCT
ajbmeb-501	171	38	.	.	PUNCT
ajbmeb-501	172	1	this	this	DET
ajbmeb-501	172	2	conclusion	conclusion	NOUN
ajbmeb-501	172	3	corresponds	correspond	VERB
ajbmeb-501	172	4	with	with	ADP
ajbmeb-501	172	5	the	the	DET
ajbmeb-501	172	6	findings	finding	NOUN
ajbmeb-501	172	7	of	of	ADP
ajbmeb-501	172	8	wael	wael	PROPN
ajbmeb-501	172	9	(	(	PUNCT
ajbmeb-501	172	10	2015	2015	NUM
ajbmeb-501	172	11	)	)	PUNCT
ajbmeb-501	172	12	whose	whose	DET
ajbmeb-501	172	13	study	study	NOUN
ajbmeb-501	172	14	indicated	indicate	VERB
ajbmeb-501	172	15	a	a	DET
ajbmeb-501	172	16	direct	direct	ADJ
ajbmeb-501	172	17	substantial	substantial	ADJ
ajbmeb-501	172	18	influence	influence	NOUN
ajbmeb-501	172	19	of	of	ADP
ajbmeb-501	172	20	comfort	comfort	NOUN
ajbmeb-501	172	21	on	on	ADP
ajbmeb-501	172	22	passengers	passenger	NOUN
ajbmeb-501	172	23	behavioural	behavioural	ADJ
ajbmeb-501	172	24	intention	intention	NOUN
ajbmeb-501	172	25	.	.	PUNCT
ajbmeb-501	173	1	conclusion	conclusion	NOUN
ajbmeb-501	173	2	and	and	CCONJ
ajbmeb-501	173	3	recommendation	recommendation	NOUN
ajbmeb-501	173	4	this	this	DET
ajbmeb-501	173	5	study	study	NOUN
ajbmeb-501	173	6	evaluated	evaluate	VERB
ajbmeb-501	173	7	the	the	DET
ajbmeb-501	173	8	relationship	relationship	NOUN
ajbmeb-501	173	9	between	between	ADP
ajbmeb-501	173	10	brand	brand	NOUN
ajbmeb-501	173	11	experience	experience	NOUN
ajbmeb-501	173	12	and	and	CCONJ
ajbmeb-501	173	13	passengers	passenger	NOUN
ajbmeb-501	173	14	behavioural	behavioural	ADJ
ajbmeb-501	173	15	intention	intention	NOUN
ajbmeb-501	173	16	of	of	ADP
ajbmeb-501	173	17	interstate	interstate	ADJ
ajbmeb-501	173	18	branded	brand	VERB
ajbmeb-501	173	19	transport	transport	NOUN
ajbmeb-501	173	20	companies	company	NOUN
ajbmeb-501	173	21	.	.	PUNCT
ajbmeb-501	174	1	the	the	DET
ajbmeb-501	174	2	study	study	NOUN
ajbmeb-501	174	3	through	through	ADP
ajbmeb-501	174	4	the	the	DET
ajbmeb-501	174	5	various	various	ADJ
ajbmeb-501	174	6	reviewed	review	VERB
ajbmeb-501	174	7	literatures	literature	NOUN
ajbmeb-501	174	8	understood	understand	VERB
ajbmeb-501	174	9	that	that	SCONJ
ajbmeb-501	174	10	travellers	traveller	NOUN
ajbmeb-501	174	11	want	want	VERB
ajbmeb-501	174	12	good	good	ADJ
ajbmeb-501	174	13	travelling	travel	VERB
ajbmeb-501	174	14	experience	experience	NOUN
ajbmeb-501	174	15	and	and	CCONJ
ajbmeb-501	174	16	are	be	AUX
ajbmeb-501	174	17	willing	willing	ADJ
ajbmeb-501	174	18	to	to	PART
ajbmeb-501	174	19	patronize	patronize	VERB
ajbmeb-501	174	20	,	,	PUNCT
ajbmeb-501	174	21	advertise	advertise	VERB
ajbmeb-501	174	22	and	and	CCONJ
ajbmeb-501	174	23	get	get	VERB
ajbmeb-501	174	24	committed	commit	VERB
ajbmeb-501	174	25	to	to	PART
ajbmeb-501	174	26	transport	transport	VERB
ajbmeb-501	174	27	companies	company	NOUN
ajbmeb-501	174	28	that	that	PRON
ajbmeb-501	174	29	offers	offer	VERB
ajbmeb-501	174	30	them	they	PRON
ajbmeb-501	174	31	a	a	DET
ajbmeb-501	174	32	memorable	memorable	ADJ
ajbmeb-501	174	33	travelling	travel	VERB
ajbmeb-501	174	34	experience	experience	NOUN
ajbmeb-501	174	35	.	.	PUNCT
ajbmeb-501	175	1	these	these	DET
ajbmeb-501	175	2	experiences	experience	NOUN
ajbmeb-501	175	3	they	they	PRON
ajbmeb-501	175	4	have	have	AUX
ajbmeb-501	175	5	come	come	VERB
ajbmeb-501	175	6	to	to	PART
ajbmeb-501	175	7	agree	agree	VERB
ajbmeb-501	175	8	are	be	AUX
ajbmeb-501	175	9	domiciled	domicile	VERB
ajbmeb-501	175	10	in	in	ADP
ajbmeb-501	175	11	how	how	SCONJ
ajbmeb-501	175	12	safe	safe	ADJ
ajbmeb-501	175	13	they	they	PRON
ajbmeb-501	175	14	and	and	CCONJ
ajbmeb-501	175	15	their	their	PRON
ajbmeb-501	175	16	luggage	luggage	NOUN
ajbmeb-501	175	17	arrive	arrive	VERB
ajbmeb-501	175	18	their	their	PRON
ajbmeb-501	175	19	destination	destination	NOUN
ajbmeb-501	175	20	,	,	PUNCT
ajbmeb-501	175	21	how	how	SCONJ
ajbmeb-501	175	22	comfortable	comfortable	ADJ
ajbmeb-501	175	23	the	the	DET
ajbmeb-501	175	24	they	they	PROPN
ajbmeb-501	175	25	motor	motor	NOUN
ajbmeb-501	175	26	,	,	PUNCT
ajbmeb-501	175	27	the	the	DET
ajbmeb-501	175	28	drivers	driver	NOUN
ajbmeb-501	175	29	’	’	PART
ajbmeb-501	175	30	competence	competence	NOUN
ajbmeb-501	175	31	and	and	CCONJ
ajbmeb-501	175	32	interactions	interaction	NOUN
ajbmeb-501	175	33	during	during	ADP
ajbmeb-501	175	34	travel	travel	NOUN
ajbmeb-501	175	35	,	,	PUNCT
ajbmeb-501	175	36	getting	get	VERB
ajbmeb-501	175	37	to	to	ADP
ajbmeb-501	175	38	their	their	PRON
ajbmeb-501	175	39	destination	destination	NOUN
ajbmeb-501	175	40	at	at	ADP
ajbmeb-501	175	41	the	the	DET
ajbmeb-501	175	42	promised	promise	VERB
ajbmeb-501	175	43	time	time	NOUN
ajbmeb-501	175	44	and	and	CCONJ
ajbmeb-501	175	45	making	make	VERB
ajbmeb-501	175	46	sure	sure	ADJ
ajbmeb-501	175	47	vehicle	vehicle	NOUN
ajbmeb-501	175	48	is	be	AUX
ajbmeb-501	175	49	in	in	ADP
ajbmeb-501	175	50	clean	clean	ADJ
ajbmeb-501	175	51	both	both	CCONJ
ajbmeb-501	175	52	in	in	ADP
ajbmeb-501	175	53	and	and	CCONJ
ajbmeb-501	175	54	out	out	ADV
ajbmeb-501	175	55	,	,	PUNCT
ajbmeb-501	175	56	and	and	CCONJ
ajbmeb-501	175	57	there	there	PRON
ajbmeb-501	175	58	are	be	VERB
ajbmeb-501	175	59	no	no	DET
ajbmeb-501	175	60	mechanical	mechanical	ADJ
ajbmeb-501	175	61	,	,	PUNCT
ajbmeb-501	175	62	electrical	electrical	ADJ
ajbmeb-501	175	63	faults	fault	NOUN
ajbmeb-501	175	64	associated	associate	VERB
ajbmeb-501	175	65	with	with	ADP
ajbmeb-501	175	66	the	the	DET
ajbmeb-501	175	67	vehicle	vehicle	NOUN
ajbmeb-501	175	68	.	.	PUNCT
ajbmeb-501	176	1	conclusively	conclusively	ADV
ajbmeb-501	176	2	,	,	PUNCT
ajbmeb-501	176	3	the	the	DET
ajbmeb-501	176	4	study	study	NOUN
ajbmeb-501	176	5	opined	opine	VERB
ajbmeb-501	176	6	that	that	PRON
ajbmeb-501	176	7	to	to	PART
ajbmeb-501	176	8	ensue	ensue	VERB
ajbmeb-501	176	9	positive	positive	ADJ
ajbmeb-501	176	10	behavioural	behavioural	ADJ
ajbmeb-501	176	11	passengers	passenger	NOUN
ajbmeb-501	176	12	intention	intention	NOUN
ajbmeb-501	176	13	,	,	PUNCT
ajbmeb-501	176	14	transport	transport	NOUN
ajbmeb-501	176	15	companies	company	NOUN
ajbmeb-501	176	16	must	must	AUX
ajbmeb-501	176	17	provide	provide	VERB
ajbmeb-501	176	18	the	the	DET
ajbmeb-501	176	19	passengers	passenger	NOUN
ajbmeb-501	176	20	with	with	ADP
ajbmeb-501	176	21	a	a	DET
ajbmeb-501	176	22	memorable	memorable	ADJ
ajbmeb-501	176	23	travel	travel	NOUN
ajbmeb-501	176	24	experience	experience	NOUN
ajbmeb-501	176	25	recommendations	recommendation	NOUN
ajbmeb-501	176	26	from	from	ADP
ajbmeb-501	176	27	the	the	DET
ajbmeb-501	176	28	findings	finding	NOUN
ajbmeb-501	176	29	above	above	ADV
ajbmeb-501	176	30	and	and	CCONJ
ajbmeb-501	176	31	having	having	AUX
ajbmeb-501	176	32	considered	consider	VERB
ajbmeb-501	176	33	the	the	DET
ajbmeb-501	176	34	study	study	NOUN
ajbmeb-501	176	35	concluding	conclude	VERB
ajbmeb-501	176	36	remarks	remark	VERB
ajbmeb-501	176	37	,	,	PUNCT
ajbmeb-501	176	38	the	the	DET
ajbmeb-501	176	39	following	follow	VERB
ajbmeb-501	176	40	recommendations	recommendation	NOUN
ajbmeb-501	176	41	are	be	AUX
ajbmeb-501	176	42	made	make	VERB
ajbmeb-501	176	43	to	to	PART
ajbmeb-501	176	44	interstate	interstate	VERB
ajbmeb-501	176	45	transport	transport	NOUN
ajbmeb-501	176	46	companies	company	NOUN
ajbmeb-501	176	47	for	for	ADP
ajbmeb-501	176	48	better	well	ADJ
ajbmeb-501	176	49	service	service	NOUN
ajbmeb-501	176	50	delivery	delivery	NOUN
ajbmeb-501	176	51	i.	i.	NOUN
ajbmeb-501	176	52	they	they	PRON
ajbmeb-501	176	53	should	should	AUX
ajbmeb-501	176	54	ensure	ensure	VERB
ajbmeb-501	176	55	that	that	SCONJ
ajbmeb-501	176	56	the	the	DET
ajbmeb-501	176	57	safety	safety	NOUN
ajbmeb-501	176	58	of	of	ADP
ajbmeb-501	176	59	their	their	PRON
ajbmeb-501	176	60	passengers	passenger	NOUN
ajbmeb-501	176	61	and	and	CCONJ
ajbmeb-501	176	62	their	their	PRON
ajbmeb-501	176	63	luggage	luggage	NOUN
ajbmeb-501	176	64	is	be	AUX
ajbmeb-501	176	65	top	top	ADJ
ajbmeb-501	176	66	priority	priority	NOUN
ajbmeb-501	176	67	ii	ii	NOUN
ajbmeb-501	176	68	.	.	PUNCT
ajbmeb-501	177	1	they	they	PRON
ajbmeb-501	177	2	should	should	AUX
ajbmeb-501	177	3	make	make	VERB
ajbmeb-501	177	4	sure	sure	ADJ
ajbmeb-501	177	5	that	that	SCONJ
ajbmeb-501	177	6	they	they	PRON
ajbmeb-501	177	7	provide	provide	VERB
ajbmeb-501	177	8	comfortable	comfortable	ADJ
ajbmeb-501	177	9	seats	seat	NOUN
ajbmeb-501	177	10	,	,	PUNCT
ajbmeb-501	177	11	screens	screen	NOUN
ajbmeb-501	177	12	and	and	CCONJ
ajbmeb-501	177	13	well	well	ADV
ajbmeb-501	177	14	air	air	NOUN
ajbmeb-501	177	15	-	-	PUNCT
ajbmeb-501	177	16	conditioned	condition	VERB
ajbmeb-501	177	17	vehicles	vehicle	NOUN
ajbmeb-501	177	18	to	to	PART
ajbmeb-501	177	19	make	make	VERB
ajbmeb-501	177	20	the	the	DET
ajbmeb-501	177	21	vehicle	vehicle	NOUN
ajbmeb-501	177	22	comfortable	comfortable	ADJ
ajbmeb-501	177	23	tor	tor	NOUN
ajbmeb-501	177	24	travellers	traveller	NOUN
ajbmeb-501	177	25	iii	iii	PROPN
ajbmeb-501	177	26	.	.	PUNCT
ajbmeb-501	178	1	their	their	PRON
ajbmeb-501	178	2	drivers	driver	NOUN
ajbmeb-501	178	3	should	should	AUX
ajbmeb-501	178	4	be	be	AUX
ajbmeb-501	178	5	well	well	ADV
ajbmeb-501	178	6	trained	train	VERB
ajbmeb-501	178	7	and	and	CCONJ
ajbmeb-501	178	8	must	must	AUX
ajbmeb-501	178	9	have	have	VERB
ajbmeb-501	178	10	a	a	DET
ajbmeb-501	178	11	good	good	ADJ
ajbmeb-501	178	12	geographical	geographical	ADJ
ajbmeb-501	178	13	command	command	NOUN
ajbmeb-501	178	14	of	of	ADP
ajbmeb-501	178	15	the	the	DET
ajbmeb-501	178	16	area	area	NOUN
ajbmeb-501	178	17	he	he	PRON
ajbmeb-501	178	18	is	be	AUX
ajbmeb-501	178	19	traveling	travel	VERB
ajbmeb-501	178	20	to	to	PART
ajbmeb-501	178	21	and	and	CCONJ
ajbmeb-501	178	22	also	also	ADV
ajbmeb-501	178	23	must	must	AUX
ajbmeb-501	178	24	not	not	PART
ajbmeb-501	178	25	be	be	AUX
ajbmeb-501	178	26	rude	rude	ADJ
ajbmeb-501	178	27	to	to	ADP
ajbmeb-501	178	28	passengers	passenger	NOUN
ajbmeb-501	178	29	while	while	SCONJ
ajbmeb-501	178	30	on	on	ADP
ajbmeb-501	178	31	transit	transit	NOUN
ajbmeb-501	178	32	correlations	correlation	NOUN
ajbmeb-501	178	33	vehicle	vehicle	NOUN
ajbmeb-501	178	34	cleanliness	cleanliness	NOUN
ajbmeb-501	178	35	passengers	passenger	NOUN
ajbmeb-501	178	36	behavioural	behavioural	ADJ
ajbmeb-501	178	37	intention	intention	NOUN
ajbmeb-501	178	38	.	.	PUNCT
ajbmeb-501	179	1	vehicle	vehicle	NOUN
ajbmeb-501	179	2	cleanliness	cleanliness	PROPN
ajbmeb-501	179	3	pearson	pearson	PROPN
ajbmeb-501	179	4	correlation	correlation	NOUN
ajbmeb-501	179	5	1	1	NUM
ajbmeb-501	179	6	.291	.291	NUM
ajbmeb-501	179	7	*	*	PROPN
ajbmeb-501	179	8	*	*	PUNCT
ajbmeb-501	179	9	sig	sig	X
ajbmeb-501	179	10	.	.	PUNCT
ajbmeb-501	180	1	(	(	PUNCT
ajbmeb-501	180	2	2	2	NUM
ajbmeb-501	180	3	-	-	PUNCT
ajbmeb-501	180	4	tailed	tailed	ADJ
ajbmeb-501	180	5	)	)	PUNCT
ajbmeb-501	180	6	.000	.000	NUM
ajbmeb-501	181	1	n	n	PRON
ajbmeb-501	181	2	120	120	NUM
ajbmeb-501	181	3	120	120	NUM
ajbmeb-501	181	4	passengers	passenger	NOUN
ajbmeb-501	181	5	behavioural	behavioural	ADJ
ajbmeb-501	181	6	intention	intention	NOUN
ajbmeb-501	181	7	.	.	PUNCT
ajbmeb-501	182	1	pearson	pearson	PROPN
ajbmeb-501	182	2	correlation	correlation	PROPN
ajbmeb-501	182	3	.291	.291	NUM
ajbmeb-501	182	4	*	*	PROPN
ajbmeb-501	182	5	*	*	PROPN
ajbmeb-501	182	6	1	1	NUM
ajbmeb-501	182	7	sig	sig	NOUN
ajbmeb-501	182	8	.	.	PUNCT
ajbmeb-501	183	1	(	(	PUNCT
ajbmeb-501	183	2	2	2	NUM
ajbmeb-501	183	3	-	-	PUNCT
ajbmeb-501	183	4	tailed	tailed	ADJ
ajbmeb-501	183	5	)	)	PUNCT
ajbmeb-501	183	6	.000	.000	NUM
ajbmeb-501	184	1	n	n	PRON
ajbmeb-501	184	2	120	120	NUM
ajbmeb-501	184	3	120	120	NUM
ajbmeb-501	184	4	*	*	PUNCT
ajbmeb-501	184	5	*	*	NOUN
ajbmeb-501	184	6	.	.	PUNCT
ajbmeb-501	185	1	correlation	correlation	NOUN
ajbmeb-501	185	2	is	be	AUX
ajbmeb-501	185	3	significant	significant	ADJ
ajbmeb-501	185	4	at	at	ADP
ajbmeb-501	185	5	the	the	DET
ajbmeb-501	185	6	22220.01	22220.01	NUM
ajbmeb-501	185	7	level	level	NOUN
ajbmeb-501	185	8	(	(	PUNCT
ajbmeb-501	185	9	2	2	NUM
ajbmeb-501	185	10	-	-	PUNCT
ajbmeb-501	185	11	tailed	tailed	ADJ
ajbmeb-501	185	12	)	)	PUNCT
ajbmeb-501	185	13	.	.	PUNCT
ajbmeb-501	186	1	american	american	PROPN
ajbmeb-501	186	2	journal	journal	PROPN
ajbmeb-501	186	3	of	of	ADP
ajbmeb-501	186	4	business	business	NOUN
ajbmeb-501	186	5	management	management	NOUN
ajbmeb-501	186	6	,	,	PUNCT
ajbmeb-501	186	7	economics	economic	NOUN
ajbmeb-501	186	8	and	and	CCONJ
ajbmeb-501	186	9	banking	banking	NOUN
ajbmeb-501	186	10	volume	volume	NOUN
ajbmeb-501	186	11	10	10	NUM
ajbmeb-501	186	12	march	march	NOUN
ajbmeb-501	186	13	,	,	PUNCT
ajbmeb-501	186	14	2023	2023	NUM
ajbmeb-501	186	15	p	p	NOUN
ajbmeb-501	186	16	a	a	DET
ajbmeb-501	186	17	g	g	NOUN
ajbmeb-501	186	18	e	e	PROPN
ajbmeb-501	186	19	|	|	ADV
ajbmeb-501	186	20	94	94	NUM
ajbmeb-501	186	21	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	186	22	iv	iv	NOUN
ajbmeb-501	186	23	.	.	PUNCT
ajbmeb-501	187	1	they	they	PRON
ajbmeb-501	187	2	should	should	AUX
ajbmeb-501	187	3	maintain	maintain	VERB
ajbmeb-501	187	4	their	their	PRON
ajbmeb-501	187	5	vehicles	vehicle	NOUN
ajbmeb-501	187	6	properly	properly	ADV
ajbmeb-501	187	7	and	and	CCONJ
ajbmeb-501	187	8	service	service	VERB
ajbmeb-501	187	9	them	they	PRON
ajbmeb-501	187	10	as	as	ADP
ajbmeb-501	187	11	at	at	ADP
ajbmeb-501	187	12	when	when	SCONJ
ajbmeb-501	187	13	due	due	ADJ
ajbmeb-501	187	14	references	reference	NOUN
ajbmeb-501	187	15	1	1	NUM
ajbmeb-501	187	16	.	.	X
ajbmeb-501	187	17	aaker	aaker	NOUN
ajbmeb-501	187	18	,	,	PUNCT
ajbmeb-501	187	19	j.	j.	PROPN
ajbmeb-501	187	20	l	l	PROPN
ajbmeb-501	187	21	(	(	PUNCT
ajbmeb-501	187	22	1997	1997	NUM
ajbmeb-501	187	23	)	)	PUNCT
ajbmeb-501	187	24	.	.	PUNCT
ajbmeb-501	188	1	dimensions	dimension	NOUN
ajbmeb-501	188	2	of	of	ADP
ajbmeb-501	188	3	brand	brand	NOUN
ajbmeb-501	188	4	personality	personality	NOUN
ajbmeb-501	188	5	.	.	PUNCT
ajbmeb-501	189	1	journal	journal	NOUN
ajbmeb-501	189	2	of	of	ADP
ajbmeb-501	189	3	marketing	marketing	NOUN
ajbmeb-501	189	4	research	research	NOUN
ajbmeb-501	189	5	.	.	PUNCT
ajbmeb-501	190	1	34	34	NUM
ajbmeb-501	190	2	(	(	PUNCT
ajbmeb-501	190	3	3	3	NUM
ajbmeb-501	190	4	)	)	PUNCT
ajbmeb-501	190	5	,	,	PUNCT
ajbmeb-501	190	6	pp	pp	ADJ
ajbmeb-501	190	7	.	.	PUNCT
ajbmeb-501	190	8	347356	347356	NUM
ajbmeb-501	190	9	.	.	PUNCT
ajbmeb-501	191	1	2	2	X
ajbmeb-501	191	2	.	.	X
ajbmeb-501	191	3	amine	amine	NOUN
ajbmeb-501	191	4	,	,	PUNCT
ajbmeb-501	191	5	a.	a.	NOUN
ajbmeb-501	191	6	(	(	PUNCT
ajbmeb-501	191	7	1998	1998	NUM
ajbmeb-501	191	8	)	)	PUNCT
ajbmeb-501	191	9	.	.	PUNCT
ajbmeb-501	192	1	consumers	consumer	NOUN
ajbmeb-501	192	2	'	'	PART
ajbmeb-501	192	3	true	true	ADJ
ajbmeb-501	192	4	brand	brand	NOUN
ajbmeb-501	192	5	loyalty	loyalty	NOUN
ajbmeb-501	192	6	:	:	PUNCT
ajbmeb-501	192	7	the	the	DET
ajbmeb-501	192	8	central	central	ADJ
ajbmeb-501	192	9	role	role	NOUN
ajbmeb-501	192	10	of	of	ADP
ajbmeb-501	192	11	brand	brand	NOUN
ajbmeb-501	192	12	loyalty	loyalty	NOUN
ajbmeb-501	192	13	.	.	PUNCT
ajbmeb-501	193	1	journal	journal	NOUN
ajbmeb-501	193	2	of	of	ADP
ajbmeb-501	193	3	strategic	strategic	ADJ
ajbmeb-501	193	4	marketing	marketing	NOUN
ajbmeb-501	193	5	6(4	6(4	NOUN
ajbmeb-501	193	6	)	)	PUNCT
ajbmeb-501	193	7	,	,	PUNCT
ajbmeb-501	193	8	305	305	NUM
ajbmeb-501	193	9	-	-	SYM
ajbmeb-501	193	10	319	319	NUM
ajbmeb-501	193	11	3	3	NUM
ajbmeb-501	193	12	.	.	PUNCT
ajbmeb-501	194	1	brakus	brakus	PROPN
ajbmeb-501	194	2	,	,	PUNCT
ajbmeb-501	194	3	j.	j.	PROPN
ajbmeb-501	194	4	j.	j.	PROPN
ajbmeb-501	194	5	,	,	PUNCT
ajbmeb-501	194	6	schmitt	schmitt	PROPN
ajbmeb-501	194	7	,	,	PUNCT
ajbmeb-501	194	8	b.	b.	PROPN
ajbmeb-501	194	9	h.	h.	PROPN
ajbmeb-501	194	10	,	,	PUNCT
ajbmeb-501	194	11	&	&	CCONJ
ajbmeb-501	194	12	zarantonello	zarantonello	PROPN
ajbmeb-501	194	13	,	,	PUNCT
ajbmeb-501	194	14	l.	l.	PROPN
ajbmeb-501	194	15	(	(	PUNCT
ajbmeb-501	194	16	2009	2009	NUM
ajbmeb-501	194	17	)	)	PUNCT
ajbmeb-501	194	18	.	.	PUNCT
ajbmeb-501	195	1	brand	brand	NOUN
ajbmeb-501	195	2	experience	experience	NOUN
ajbmeb-501	195	3	:	:	PUNCT
ajbmeb-501	195	4	what	what	PRON
ajbmeb-501	195	5	is	be	AUX
ajbmeb-501	195	6	it	it	PRON
ajbmeb-501	195	7	?	?	PUNCT
ajbmeb-501	196	1	how	how	SCONJ
ajbmeb-501	196	2	is	be	AUX
ajbmeb-501	196	3	it	it	PRON
ajbmeb-501	196	4	measured	measure	VERB
ajbmeb-501	196	5	?	?	PUNCT
ajbmeb-501	197	1	does	do	AUX
ajbmeb-501	197	2	it	it	PRON
ajbmeb-501	197	3	affect	affect	VERB
ajbmeb-501	197	4	loyalty	loyalty	NOUN
ajbmeb-501	197	5	?	?	PUNCT
ajbmeb-501	198	1	journal	journal	NOUN
ajbmeb-501	198	2	of	of	ADP
ajbmeb-501	198	3	marketing	marketing	NOUN
ajbmeb-501	198	4	,	,	PUNCT
ajbmeb-501	198	5	73(3	73(3	NUM
ajbmeb-501	198	6	)	)	PUNCT
ajbmeb-501	198	7	,	,	PUNCT
ajbmeb-501	198	8	52–68	52–68	NUM
ajbmeb-501	198	9	.	.	NOUN
ajbmeb-501	199	1	4	4	NUM
ajbmeb-501	199	2	.	.	NUM
ajbmeb-501	199	3	brem	brem	PROPN
ajbmeb-501	199	4	,	,	PUNCT
ajbmeb-501	199	5	a.	a.	PROPN
ajbmeb-501	199	6	,	,	PUNCT
ajbmeb-501	199	7	voigt	voigt	PROPN
ajbmeb-501	199	8	,	,	PUNCT
ajbmeb-501	199	9	k.i	k.i	PROPN
ajbmeb-501	199	10	.	.	PUNCT
ajbmeb-501	200	1	(	(	PUNCT
ajbmeb-501	200	2	2009	2009	NUM
ajbmeb-501	200	3	)	)	PUNCT
ajbmeb-501	200	4	.	.	PUNCT
ajbmeb-501	201	1	integration	integration	NOUN
ajbmeb-501	201	2	of	of	ADP
ajbmeb-501	201	3	market	market	NOUN
ajbmeb-501	201	4	pull	pull	VERB
ajbmeb-501	201	5	and	and	CCONJ
ajbmeb-501	201	6	technology	technology	NOUN
ajbmeb-501	201	7	push	push	NOUN
ajbmeb-501	201	8	in	in	ADP
ajbmeb-501	201	9	the	the	DET
ajbmeb-501	201	10	corporate	corporate	ADJ
ajbmeb-501	201	11	front	front	ADJ
ajbmeb-501	201	12	end	end	NOUN
ajbmeb-501	201	13	and	and	CCONJ
ajbmeb-501	201	14	innovation	innovation	NOUN
ajbmeb-501	201	15	management	management	NOUN
ajbmeb-501	201	16	—	—	PUNCT
ajbmeb-501	201	17	insights	insight	NOUN
ajbmeb-501	201	18	from	from	ADP
ajbmeb-501	201	19	the	the	DET
ajbmeb-501	201	20	german	german	ADJ
ajbmeb-501	201	21	software	software	NOUN
ajbmeb-501	201	22	industry	industry	NOUN
ajbmeb-501	201	23	.	.	PUNCT
ajbmeb-501	202	1	technovation	technovation	NOUN
ajbmeb-501	202	2	.	.	PUNCT
ajbmeb-501	203	1	29	29	NUM
ajbmeb-501	203	2	(	(	PUNCT
ajbmeb-501	203	3	5	5	NUM
ajbmeb-501	203	4	)	)	PUNCT
ajbmeb-501	203	5	,	,	PUNCT
ajbmeb-501	203	6	pp	pp	ADP
ajbmeb-501	203	7	.	.	PUNCT
ajbmeb-501	204	1	352	352	NUM
ajbmeb-501	204	2	-	-	SYM
ajbmeb-501	204	3	367	367	NUM
ajbmeb-501	204	4	5	5	NUM
ajbmeb-501	204	5	.	.	PUNCT
ajbmeb-501	205	1	budiono	budiono	PROPN
ajbmeb-501	205	2	,	,	PUNCT
ajbmeb-501	205	3	o.	o.	PROPN
ajbmeb-501	205	4	(	(	PUNCT
ajbmeb-501	205	5	2009	2009	NUM
ajbmeb-501	205	6	)	)	PUNCT
ajbmeb-501	205	7	.	.	PUNCT
ajbmeb-501	206	1	customer	customer	NOUN
ajbmeb-501	206	2	satisfaction	satisfaction	NOUN
ajbmeb-501	206	3	in	in	ADP
ajbmeb-501	206	4	public	public	ADJ
ajbmeb-501	206	5	bus	bus	NOUN
ajbmeb-501	206	6	transport	transport	NOUN
ajbmeb-501	206	7	:	:	PUNCT
ajbmeb-501	206	8	a	a	DET
ajbmeb-501	206	9	study	study	NOUN
ajbmeb-501	206	10	of	of	ADP
ajbmeb-501	206	11	travelers	traveler	NOUN
ajbmeb-501	206	12	'	'	PART
ajbmeb-501	206	13	perception	perception	NOUN
ajbmeb-501	206	14	in	in	ADP
ajbmeb-501	206	15	indonesia	indonesia	PROPN
ajbmeb-501	206	16	(	(	PUNCT
ajbmeb-501	206	17	an	an	DET
ajbmeb-501	206	18	m.sc	m.sc	PROPN
ajbmeb-501	206	19	.	.	PUNCT
ajbmeb-501	207	1	thesis	thesis	PROPN
ajbmeb-501	207	2	,	,	PUNCT
ajbmeb-501	207	3	karlstad	karlstad	PROPN
ajbmeb-501	207	4	university	university	PROPN
ajbmeb-501	207	5	)	)	PUNCT
ajbmeb-501	207	6	.	.	PUNCT
ajbmeb-501	208	1	6	6	X
ajbmeb-501	208	2	.	.	X
ajbmeb-501	208	3	dick	dick	PROPN
ajbmeb-501	208	4	,	,	PUNCT
ajbmeb-501	208	5	a.	a.	PROPN
ajbmeb-501	208	6	,	,	PUNCT
ajbmeb-501	208	7	&	&	CCONJ
ajbmeb-501	208	8	basu	basu	PROPN
ajbmeb-501	208	9	,	,	PUNCT
ajbmeb-501	208	10	k.	k.	PROPN
ajbmeb-501	208	11	(	(	PUNCT
ajbmeb-501	208	12	1994	1994	NUM
ajbmeb-501	208	13	)	)	PUNCT
ajbmeb-501	208	14	.	.	PUNCT
ajbmeb-501	209	1	customer	customer	NOUN
ajbmeb-501	209	2	loyalty	loyalty	NOUN
ajbmeb-501	209	3	:	:	PUNCT
ajbmeb-501	209	4	toward	toward	ADP
ajbmeb-501	209	5	an	an	DET
ajbmeb-501	209	6	integrated	integrated	ADJ
ajbmeb-501	209	7	conceptual	conceptual	ADJ
ajbmeb-501	209	8	framework	framework	NOUN
ajbmeb-501	209	9	.	.	PUNCT
ajbmeb-501	210	1	journal	journal	NOUN
ajbmeb-501	210	2	of	of	ADP
ajbmeb-501	210	3	the	the	DET
ajbmeb-501	210	4	academy	academy	NOUN
ajbmeb-501	210	5	of	of	ADP
ajbmeb-501	210	6	marketing	marketing	NOUN
ajbmeb-501	210	7	science	science	NOUN
ajbmeb-501	210	8	,	,	PUNCT
ajbmeb-501	210	9	22(2	22(2	NUM
ajbmeb-501	210	10	)	)	PUNCT
ajbmeb-501	210	11	,	,	PUNCT
ajbmeb-501	210	12	99	99	NUM
ajbmeb-501	210	13	-	-	SYM
ajbmeb-501	210	14	113	113	NUM
ajbmeb-501	210	15	7	7	NUM
ajbmeb-501	210	16	.	.	PUNCT
ajbmeb-501	211	1	fonseca	fonseca	PROPN
ajbmeb-501	211	2	,	,	PUNCT
ajbmeb-501	211	3	f.	f.	PROPN
ajbmeb-501	211	4	,	,	PUNCT
ajbmeb-501	211	5	pinto	pinto	PROPN
ajbmeb-501	211	6	,	,	PUNCT
ajbmeb-501	211	7	s.	s.	PROPN
ajbmeb-501	211	8	,	,	PUNCT
ajbmeb-501	211	9	&	&	CCONJ
ajbmeb-501	211	10	brito	brito	PROPN
ajbmeb-501	211	11	,	,	PUNCT
ajbmeb-501	211	12	c.	c.	PROPN
ajbmeb-501	211	13	(	(	PUNCT
ajbmeb-501	211	14	2010	2010	NUM
ajbmeb-501	211	15	)	)	PUNCT
ajbmeb-501	211	16	.	.	PUNCT
ajbmeb-501	212	1	service	service	NOUN
ajbmeb-501	212	2	quality	quality	NOUN
ajbmeb-501	212	3	and	and	CCONJ
ajbmeb-501	212	4	customer	customer	NOUN
ajbmeb-501	212	5	satisfaction	satisfaction	NOUN
ajbmeb-501	212	6	in	in	ADP
ajbmeb-501	212	7	public	public	ADJ
ajbmeb-501	212	8	transports	transport	NOUN
ajbmeb-501	212	9	.	.	PUNCT
ajbmeb-501	213	1	international	international	ADJ
ajbmeb-501	213	2	journal	journal	NOUN
ajbmeb-501	213	3	for	for	ADP
ajbmeb-501	213	4	quality	quality	NOUN
ajbmeb-501	213	5	research	research	NOUN
ajbmeb-501	213	6	,	,	PUNCT
ajbmeb-501	213	7	4(2	4(2	NUM
ajbmeb-501	213	8	)	)	PUNCT
ajbmeb-501	213	9	,	,	PUNCT
ajbmeb-501	213	10	125	125	NUM
ajbmeb-501	213	11	-	-	SYM
ajbmeb-501	213	12	130	130	NUM
ajbmeb-501	213	13	8	8	NUM
ajbmeb-501	213	14	.	.	PUNCT
ajbmeb-501	214	1	hosany	hosany	NOUN
ajbmeb-501	214	2	,	,	PUNCT
ajbmeb-501	214	3	s.	s.	PROPN
ajbmeb-501	214	4	,	,	PUNCT
ajbmeb-501	214	5	&	&	CCONJ
ajbmeb-501	214	6	witham	witham	PROPN
ajbmeb-501	214	7	,	,	PUNCT
ajbmeb-501	214	8	m.	m.	NOUN
ajbmeb-501	214	9	(	(	PUNCT
ajbmeb-501	214	10	2010	2010	NUM
ajbmeb-501	214	11	)	)	PUNCT
ajbmeb-501	214	12	.	.	PUNCT
ajbmeb-501	215	1	dimensions	dimension	NOUN
ajbmeb-501	215	2	of	of	ADP
ajbmeb-501	215	3	cruisers	cruiser	NOUN
ajbmeb-501	215	4	’	'	PUNCT
ajbmeb-501	215	5	experiences	experience	NOUN
ajbmeb-501	215	6	,	,	PUNCT
ajbmeb-501	215	7	satisfaction	satisfaction	NOUN
ajbmeb-501	215	8	,	,	PUNCT
ajbmeb-501	215	9	and	and	CCONJ
ajbmeb-501	215	10	intention	intention	NOUN
ajbmeb-501	215	11	to	to	PART
ajbmeb-501	215	12	recommend	recommend	VERB
ajbmeb-501	215	13	.	.	PUNCT
ajbmeb-501	216	1	journal	journal	PROPN
ajbmeb-501	216	2	of	of	ADP
ajbmeb-501	216	3	travel	travel	NOUN
ajbmeb-501	216	4	research	research	NOUN
ajbmeb-501	216	5	,	,	PUNCT
ajbmeb-501	216	6	49(3	49(3	PROPN
ajbmeb-501	216	7	)	)	PUNCT
ajbmeb-501	216	8	,	,	PUNCT
ajbmeb-501	216	9	351–364	351–364	NUM
ajbmeb-501	216	10	.	.	NOUN
ajbmeb-501	216	11	9	9	NUM
ajbmeb-501	216	12	.	.	X
ajbmeb-501	216	13	ideo	ideo	NOUN
ajbmeb-501	216	14	(	(	PUNCT
ajbmeb-501	216	15	2009	2009	NUM
ajbmeb-501	216	16	)	)	PUNCT
ajbmeb-501	216	17	.	.	PUNCT
ajbmeb-501	217	1	human	human	ADJ
ajbmeb-501	217	2	centered	center	VERB
ajbmeb-501	217	3	design	design	NOUN
ajbmeb-501	217	4	toolkit	toolkit	NOUN
ajbmeb-501	217	5	,	,	PUNCT
ajbmeb-501	217	6	(	(	PUNCT
ajbmeb-501	217	7	2nd	2nd	ADJ
ajbmeb-501	217	8	ed	ed	NOUN
ajbmeb-501	217	9	.	.	PUNCT
ajbmeb-501	217	10	)	)	PUNCT
ajbmeb-501	218	1	available	available	ADJ
ajbmeb-501	218	2	:	:	PUNCT
ajbmeb-501	218	3	http://www.ideo.com/work/hu	http://www.ideo.com/work/hu	ADJ
ajbmeb-501	218	4	man	man	NOUN
ajbmeb-501	218	5	-	-	PUNCT
ajbmeb-501	218	6	centered	center	VERB
ajbmeb-501	218	7	-	-	PUNCT
ajbmeb-501	218	8	design	design	NOUN
ajbmeb-501	218	9	-	-	PUNCT
ajbmeb-501	218	10	toolkit	toolkit	NOUN
ajbmeb-501	218	11	.	.	PUNCT
ajbmeb-501	219	1	last	last	ADJ
ajbmeb-501	219	2	accessed	access	VERB
ajbmeb-501	219	3	21th	21th	ADJ
ajbmeb-501	219	4	january	january	PROPN
ajbmeb-501	219	5	2023	2023	NUM
ajbmeb-501	219	6	10	10	NUM
ajbmeb-501	219	7	.	.	PUNCT
ajbmeb-501	220	1	johnson	johnson	PROPN
ajbmeb-501	220	2	,	,	PUNCT
ajbmeb-501	220	3	d.	d.	PROPN
ajbmeb-501	220	4	,	,	PUNCT
ajbmeb-501	220	5	&	&	CCONJ
ajbmeb-501	220	6	grayson	grayson	PROPN
ajbmeb-501	220	7	,	,	PUNCT
ajbmeb-501	220	8	k.	k.	PROPN
ajbmeb-501	220	9	(	(	PUNCT
ajbmeb-501	220	10	2005	2005	NUM
ajbmeb-501	220	11	)	)	PUNCT
ajbmeb-501	220	12	.	.	PUNCT
ajbmeb-501	221	1	johnson	johnson	PROPN
ajbmeb-501	221	2	cognitive	cognitive	PROPN
ajbmeb-501	221	3	and	and	CCONJ
ajbmeb-501	221	4	affective	affective	ADJ
ajbmeb-501	221	5	trust	trust	NOUN
ajbmeb-501	221	6	in	in	ADP
ajbmeb-501	221	7	service	service	NOUN
ajbmeb-501	221	8	relationships	relationship	NOUN
ajbmeb-501	221	9	.	.	PUNCT
ajbmeb-501	222	1	journal	journal	NOUN
ajbmeb-501	222	2	of	of	ADP
ajbmeb-501	222	3	business	business	NOUN
ajbmeb-501	222	4	research	research	NOUN
ajbmeb-501	222	5	,	,	PUNCT
ajbmeb-501	222	6	58(4	58(4	NUM
ajbmeb-501	222	7	)	)	PUNCT
ajbmeb-501	222	8	,	,	PUNCT
ajbmeb-501	222	9	500	500	NUM
ajbmeb-501	222	10	-	-	SYM
ajbmeb-501	222	11	507	507	NUM
ajbmeb-501	222	12	11	11	NUM
ajbmeb-501	222	13	.	.	PUNCT
ajbmeb-501	223	1	julius	julius	PROPN
ajbmeb-501	223	2	,	,	PUNCT
ajbmeb-501	223	3	d.	d.	PROPN
ajbmeb-501	223	4	n.	n.	PROPN
ajbmeb-501	223	5	&	&	CCONJ
ajbmeb-501	223	6	jatmika	jatmika	PROPN
ajbmeb-501	223	7	,	,	PUNCT
ajbmeb-501	223	8	d.	d.	PROPN
ajbmeb-501	223	9	(	(	PUNCT
ajbmeb-501	223	10	2019	2019	NUM
ajbmeb-501	223	11	)	)	PUNCT
ajbmeb-501	223	12	.	.	PUNCT
ajbmeb-501	224	1	the	the	DET
ajbmeb-501	224	2	role	role	NOUN
ajbmeb-501	224	3	of	of	ADP
ajbmeb-501	224	4	service	service	NOUN
ajbmeb-501	224	5	quality	quality	NOUN
ajbmeb-501	224	6	on	on	ADP
ajbmeb-501	224	7	loyalty	loyalty	NOUN
ajbmeb-501	224	8	among	among	ADP
ajbmeb-501	224	9	low	low	ADJ
ajbmeb-501	224	10	cost	cost	NOUN
ajbmeb-501	224	11	carrier	carrier	NOUN
ajbmeb-501	224	12	consumers	consumer	NOUN
ajbmeb-501	224	13	.	.	PUNCT
ajbmeb-501	225	1	jurnal	jurnal	ADJ
ajbmeb-501	225	2	psibernetika	psibernetika	NOUN
ajbmeb-501	225	3	,	,	PUNCT
ajbmeb-501	225	4	12(1	12(1	NUM
ajbmeb-501	225	5	)	)	PUNCT
ajbmeb-501	225	6	,	,	PUNCT
ajbmeb-501	225	7	39	39	NUM
ajbmeb-501	225	8	-	-	SYM
ajbmeb-501	225	9	43	43	NUM
ajbmeb-501	225	10	12	12	NUM
ajbmeb-501	225	11	.	.	PUNCT
ajbmeb-501	226	1	koetz	koetz	PROPN
ajbmeb-501	226	2	,	,	PUNCT
ajbmeb-501	226	3	c.	c.	PROPN
ajbmeb-501	226	4	(	(	PUNCT
ajbmeb-501	226	5	2019	2019	NUM
ajbmeb-501	226	6	)	)	PUNCT
ajbmeb-501	226	7	.	.	PUNCT
ajbmeb-501	227	1	managing	manage	VERB
ajbmeb-501	227	2	the	the	DET
ajbmeb-501	227	3	customer	customer	NOUN
ajbmeb-501	227	4	experience	experience	NOUN
ajbmeb-501	227	5	:	:	PUNCT
ajbmeb-501	227	6	a	a	DET
ajbmeb-501	227	7	beauty	beauty	NOUN
ajbmeb-501	227	8	retailer	retailer	NOUN
ajbmeb-501	227	9	deploys	deploy	VERB
ajbmeb-501	227	10	all	all	DET
ajbmeb-501	227	11	tactics	tactic	NOUN
ajbmeb-501	227	12	.	.	PUNCT
ajbmeb-501	228	1	journal	journal	PROPN
ajbmeb-501	228	2	of	of	ADP
ajbmeb-501	228	3	business	business	NOUN
ajbmeb-501	228	4	strategy	strategy	NOUN
ajbmeb-501	228	5	,	,	PUNCT
ajbmeb-501	228	6	40(1	40(1	NOUN
ajbmeb-501	228	7	)	)	PUNCT
ajbmeb-501	228	8	,	,	PUNCT
ajbmeb-501	228	9	10–17	10–17	NUM
ajbmeb-501	228	10	.	.	PUNCT
ajbmeb-501	229	1	13	13	NUM
ajbmeb-501	229	2	.	.	PUNCT
ajbmeb-501	230	1	liu	liu	PROPN
ajbmeb-501	230	2	,	,	PUNCT
ajbmeb-501	230	3	y.	y.	PROPN
ajbmeb-501	230	4	,	,	PUNCT
ajbmeb-501	230	5	&	&	CCONJ
ajbmeb-501	230	6	jang	jang	PROPN
ajbmeb-501	230	7	,	,	PUNCT
ajbmeb-501	230	8	s.	s.	PROPN
ajbmeb-501	230	9	s.	s.	PROPN
ajbmeb-501	230	10	(	(	PUNCT
ajbmeb-501	230	11	2009	2009	NUM
ajbmeb-501	230	12	)	)	PUNCT
ajbmeb-501	230	13	.	.	PUNCT
ajbmeb-501	231	1	perceptions	perception	NOUN
ajbmeb-501	231	2	of	of	ADP
ajbmeb-501	231	3	chinese	chinese	ADJ
ajbmeb-501	231	4	restaurants	restaurant	NOUN
ajbmeb-501	231	5	in	in	ADP
ajbmeb-501	231	6	the	the	DET
ajbmeb-501	231	7	us	us	PROPN
ajbmeb-501	231	8	:	:	PUNCT
ajbmeb-501	231	9	what	what	PRON
ajbmeb-501	231	10	affects	affect	VERB
ajbmeb-501	231	11	customer	customer	NOUN
ajbmeb-501	231	12	satisfaction	satisfaction	NOUN
ajbmeb-501	231	13	and	and	CCONJ
ajbmeb-501	231	14	behavioral	behavioral	ADJ
ajbmeb-501	231	15	intentions	intention	NOUN
ajbmeb-501	231	16	?	?	PUNCT
ajbmeb-501	232	1	international	international	ADJ
ajbmeb-501	232	2	journal	journal	PROPN
ajbmeb-501	232	3	of	of	ADP
ajbmeb-501	232	4	hospitality	hospitality	PROPN
ajbmeb-501	232	5	management	management	NOUN
ajbmeb-501	232	6	,	,	PUNCT
ajbmeb-501	232	7	28(3	28(3	NUM
ajbmeb-501	232	8	)	)	PUNCT
ajbmeb-501	232	9	,	,	PUNCT
ajbmeb-501	232	10	338–348	338–348	NUM
ajbmeb-501	232	11	.	.	PUNCT
ajbmeb-501	233	1	14	14	NUM
ajbmeb-501	233	2	.	.	PUNCT
ajbmeb-501	233	3	nafiu	nafiu	PROPN
ajbmeb-501	233	4	,	,	PUNCT
ajbmeb-501	233	5	a.	a.	NOUN
ajbmeb-501	233	6	t.	t.	PROPN
ajbmeb-501	233	7	,	,	PUNCT
ajbmeb-501	233	8	hassan	hassan	PROPN
ajbmeb-501	233	9	,	,	PUNCT
ajbmeb-501	233	10	o.	o.	PROPN
ajbmeb-501	233	11	m.	m.	NOUN
ajbmeb-501	233	12	,	,	PUNCT
ajbmeb-501	233	13	&	&	CCONJ
ajbmeb-501	233	14	alogwuja	alogwuja	PROPN
ajbmeb-501	233	15	,	,	PUNCT
ajbmeb-501	233	16	u.	u.	PROPN
ajbmeb-501	233	17	c.	c.	PROPN
ajbmeb-501	233	18	(	(	PUNCT
ajbmeb-501	233	19	2018	2018	NUM
ajbmeb-501	233	20	)	)	PUNCT
ajbmeb-501	233	21	.	.	PUNCT
ajbmeb-501	234	1	public	public	ADJ
ajbmeb-501	234	2	transport	transport	NOUN
ajbmeb-501	234	3	service	service	NOUN
ajbmeb-501	234	4	and	and	CCONJ
ajbmeb-501	234	5	passengers	passenger	NOUN
ajbmeb-501	234	6	’	'	PUNCT
ajbmeb-501	234	7	satisfaction	satisfaction	NOUN
ajbmeb-501	234	8	in	in	ADP
ajbmeb-501	234	9	kogi	kogi	PROPN
ajbmeb-501	234	10	state	state	PROPN
ajbmeb-501	234	11	:	:	PUNCT
ajbmeb-501	234	12	an	an	DET
ajbmeb-501	234	13	empirical	empirical	ADJ
ajbmeb-501	234	14	investigation	investigation	NOUN
ajbmeb-501	234	15	.	.	PUNCT
ajbmeb-501	235	1	economic	economic	ADJ
ajbmeb-501	235	2	insights	insight	NOUN
ajbmeb-501	235	3	–	–	PUNCT
ajbmeb-501	235	4	trends	trend	NOUN
ajbmeb-501	235	5	and	and	CCONJ
ajbmeb-501	235	6	challenges	challenge	NOUN
ajbmeb-501	235	7	,	,	PUNCT
ajbmeb-501	235	8	7(4	7(4	NUM
ajbmeb-501	235	9	)	)	PUNCT
ajbmeb-501	235	10	,	,	PUNCT
ajbmeb-501	235	11	57	57	NUM
ajbmeb-501	235	12	-	-	SYM
ajbmeb-501	235	13	71	71	NUM
ajbmeb-501	235	14	15	15	NUM
ajbmeb-501	235	15	.	.	PUNCT
ajbmeb-501	236	1	njeru	njeru	PROPN
ajbmeb-501	236	2	,	,	PUNCT
ajbmeb-501	236	3	l.	l.	PROPN
ajbmeb-501	236	4	m.	m.	PROPN
ajbmeb-501	236	5	,	,	PUNCT
ajbmeb-501	236	6	cheruiyot	cheruiyot	NOUN
ajbmeb-501	236	7	,	,	PUNCT
ajbmeb-501	236	8	t.	t.	PROPN
ajbmeb-501	236	9	k.	k.	PROPN
ajbmeb-501	236	10	,	,	PUNCT
ajbmeb-501	236	11	&	&	CCONJ
ajbmeb-501	236	12	maru	maru	PROPN
ajbmeb-501	236	13	,	,	PUNCT
ajbmeb-501	236	14	l.	l.	PROPN
ajbmeb-501	236	15	(	(	PUNCT
ajbmeb-501	236	16	2019	2019	NUM
ajbmeb-501	236	17	)	)	PUNCT
ajbmeb-501	236	18	.	.	PUNCT
ajbmeb-501	237	1	effect	effect	NOUN
ajbmeb-501	237	2	of	of	ADP
ajbmeb-501	237	3	service	service	NOUN
ajbmeb-501	237	4	quality	quality	NOUN
ajbmeb-501	237	5	on	on	ADP
ajbmeb-501	237	6	customer	customer	NOUN
ajbmeb-501	237	7	loyalty	loyalty	NOUN
ajbmeb-501	237	8	in	in	ADP
ajbmeb-501	237	9	selected	select	VERB
ajbmeb-501	237	10	african	african	ADJ
ajbmeb-501	237	11	airlines	airline	NOUN
ajbmeb-501	237	12	.	.	PUNCT
ajbmeb-501	238	1	economic	economic	ADJ
ajbmeb-501	238	2	research	research	NOUN
ajbmeb-501	238	3	,	,	PUNCT
ajbmeb-501	238	4	3(10	3(10	NUM
ajbmeb-501	238	5	)	)	PUNCT
ajbmeb-501	238	6	,	,	PUNCT
ajbmeb-501	238	7	1	1	NUM
ajbmeb-501	238	8	-	-	SYM
ajbmeb-501	238	9	19	19	NUM
ajbmeb-501	238	10	.	.	NOUN
ajbmeb-501	238	11	16	16	NUM
ajbmeb-501	238	12	.	.	PUNCT
ajbmeb-501	239	1	noor	noor	PROPN
ajbmeb-501	239	2	,	,	PUNCT
ajbmeb-501	239	3	h.	h.	PROPN
ajbmeb-501	239	4	m.	m.	PROPN
ajbmeb-501	239	5	,	,	PUNCT
ajbmeb-501	239	6	&	&	CCONJ
ajbmeb-501	239	7	foo	foo	PROPN
ajbmeb-501	239	8	,	,	PUNCT
ajbmeb-501	239	9	j.	j.	PROPN
ajbmeb-501	239	10	(	(	PUNCT
ajbmeb-501	239	11	2014	2014	NUM
ajbmeb-501	239	12	)	)	PUNCT
ajbmeb-501	239	13	.	.	PUNCT
ajbmeb-501	240	1	determinants	determinant	NOUN
ajbmeb-501	240	2	of	of	ADP
ajbmeb-501	240	3	customer	customer	NOUN
ajbmeb-501	240	4	satisfaction	satisfaction	NOUN
ajbmeb-501	240	5	of	of	ADP
ajbmeb-501	240	6	service	service	NOUN
ajbmeb-501	240	7	quality	quality	NOUN
ajbmeb-501	240	8	:	:	PUNCT
ajbmeb-501	240	9	city	city	NOUN
ajbmeb-501	240	10	bus	bus	NOUN
ajbmeb-501	240	11	service	service	NOUN
ajbmeb-501	240	12	in	in	ADP
ajbmeb-501	240	13	kota	kota	PROPN
ajbmeb-501	240	14	kinabalu	kinabalu	PROPN
ajbmeb-501	240	15	,	,	PUNCT
ajbmeb-501	240	16	malaysia	malaysia	PROPN
ajbmeb-501	240	17	.	.	PUNCT
ajbmeb-501	241	1	procedia	procedia	NOUN
ajbmeb-501	241	2	-	-	PUNCT
ajbmeb-501	241	3	social	social	ADJ
ajbmeb-501	241	4	and	and	CCONJ
ajbmeb-501	241	5	behavioral	behavioral	ADJ
ajbmeb-501	241	6	sciences	science	NOUN
ajbmeb-501	241	7	,	,	PUNCT
ajbmeb-501	241	8	153	153	NUM
ajbmeb-501	241	9	,	,	PUNCT
ajbmeb-501	241	10	595	595	NUM
ajbmeb-501	241	11	-	-	SYM
ajbmeb-501	241	12	605	605	NUM
ajbmeb-501	241	13	.	.	PUNCT
ajbmeb-501	242	1	17	17	NUM
ajbmeb-501	242	2	.	.	PUNCT
ajbmeb-501	243	1	nwachukwu	nwachukwu	PROPN
ajbmeb-501	243	2	,	,	PUNCT
ajbmeb-501	243	3	a.	a.	NOUN
ajbmeb-501	243	4	(	(	PUNCT
ajbmeb-501	243	5	2014	2014	NUM
ajbmeb-501	243	6	)	)	PUNCT
ajbmeb-501	243	7	.	.	PUNCT
ajbmeb-501	244	1	assessment	assessment	NOUN
ajbmeb-501	244	2	of	of	ADP
ajbmeb-501	244	3	passenger	passenger	NOUN
ajbmeb-501	244	4	satisfaction	satisfaction	NOUN
ajbmeb-501	244	5	with	with	ADP
ajbmeb-501	244	6	intra	intra	ADJ
ajbmeb-501	244	7	-	-	ADJ
ajbmeb-501	244	8	city	city	ADJ
ajbmeb-501	244	9	public	public	ADJ
ajbmeb-501	244	10	bus	bus	NOUN
ajbmeb-501	244	11	transport	transport	NOUN
ajbmeb-501	244	12	services	service	NOUN
ajbmeb-501	244	13	in	in	ADP
ajbmeb-501	244	14	abuja	abuja	PROPN
ajbmeb-501	244	15	,	,	PUNCT
ajbmeb-501	244	16	nigeria	nigeria	PROPN
ajbmeb-501	244	17	.	.	PUNCT
ajbmeb-501	245	1	journal	journal	PROPN
ajbmeb-501	245	2	of	of	ADP
ajbmeb-501	245	3	public	public	ADJ
ajbmeb-501	245	4	transportation	transportation	NOUN
ajbmeb-501	245	5	,	,	PUNCT
ajbmeb-501	245	6	17(1	17(1	NUM
ajbmeb-501	245	7	)	)	PUNCT
ajbmeb-501	245	8	,	,	PUNCT
ajbmeb-501	245	9	99–119	99–119	PROPN
ajbmeb-501	245	10	.	.	NOUN
ajbmeb-501	245	11	18	18	NUM
ajbmeb-501	245	12	.	.	PUNCT
ajbmeb-501	246	1	nyongesa	nyongesa	PROPN
ajbmeb-501	246	2	,	,	PUNCT
ajbmeb-501	246	3	m.	m.	PROPN
ajbmeb-501	246	4	d.	d.	PROPN
ajbmeb-501	246	5	,	,	PUNCT
ajbmeb-501	246	6	&	&	CCONJ
ajbmeb-501	246	7	bwisa	bwisa	NOUN
ajbmeb-501	246	8	,	,	PUNCT
ajbmeb-501	246	9	p.	p.	NOUN
ajbmeb-501	246	10	h.	h.	PROPN
ajbmeb-501	246	11	(	(	PUNCT
ajbmeb-501	246	12	2014	2014	NUM
ajbmeb-501	246	13	)	)	PUNCT
ajbmeb-501	246	14	.	.	PUNCT
ajbmeb-501	247	1	service	service	NOUN
ajbmeb-501	247	2	quality	quality	NOUN
ajbmeb-501	247	3	and	and	CCONJ
ajbmeb-501	247	4	customer	customer	NOUN
ajbmeb-501	247	5	satisfaction	satisfaction	NOUN
ajbmeb-501	247	6	in	in	ADP
ajbmeb-501	247	7	public	public	ADJ
ajbmeb-501	247	8	transport	transport	NOUN
ajbmeb-501	247	9	sector	sector	NOUN
ajbmeb-501	247	10	of	of	ADP
ajbmeb-501	247	11	kenya	kenya	NOUN
ajbmeb-501	247	12	:	:	PUNCT
ajbmeb-501	247	13	a	a	DET
ajbmeb-501	247	14	survey	survey	NOUN
ajbmeb-501	247	15	of	of	ADP
ajbmeb-501	247	16	shuttle	shuttle	NOUN
ajbmeb-501	247	17	travelers	traveler	NOUN
ajbmeb-501	247	18	in	in	ADP
ajbmeb-501	247	19	kitale	kitale	PROPN
ajbmeb-501	247	20	terminus	terminus	PROPN
ajbmeb-501	247	21	.	.	PUNCT
ajbmeb-501	248	1	international	international	ADJ
ajbmeb-501	248	2	journal	journal	PROPN
ajbmeb-501	248	3	of	of	ADP
ajbmeb-501	248	4	academic	academic	ADJ
ajbmeb-501	248	5	research	research	NOUN
ajbmeb-501	248	6	in	in	ADP
ajbmeb-501	248	7	business	business	NOUN
ajbmeb-501	248	8	and	and	CCONJ
ajbmeb-501	248	9	social	social	ADJ
ajbmeb-501	248	10	sciences	science	NOUN
ajbmeb-501	248	11	,	,	PUNCT
ajbmeb-501	248	12	4(9	4(9	NUM
ajbmeb-501	248	13	)	)	PUNCT
ajbmeb-501	248	14	,	,	PUNCT
ajbmeb-501	248	15	402	402	NUM
ajbmeb-501	248	16	-	-	SYM
ajbmeb-501	248	17	412	412	NUM
ajbmeb-501	248	18	american	american	ADJ
ajbmeb-501	248	19	journal	journal	PROPN
ajbmeb-501	248	20	of	of	ADP
ajbmeb-501	248	21	business	business	NOUN
ajbmeb-501	248	22	management	management	NOUN
ajbmeb-501	248	23	,	,	PUNCT
ajbmeb-501	248	24	economics	economic	NOUN
ajbmeb-501	248	25	and	and	CCONJ
ajbmeb-501	248	26	banking	banking	NOUN
ajbmeb-501	248	27	volume	volume	NOUN
ajbmeb-501	248	28	10	10	NUM
ajbmeb-501	248	29	march	march	NOUN
ajbmeb-501	248	30	,	,	PUNCT
ajbmeb-501	248	31	2023	2023	NUM
ajbmeb-501	248	32	p	p	NOUN
ajbmeb-501	248	33	a	a	PRON
ajbmeb-501	248	34	g	g	NOUN
ajbmeb-501	248	35	e	e	NOUN
ajbmeb-501	248	36	|	|	ADV
ajbmeb-501	248	37	95	95	NUM
ajbmeb-501	248	38	www.americanjournal.org	www.americanjournal.org	NOUN
ajbmeb-501	248	39	19	19	NUM
ajbmeb-501	248	40	.	.	PUNCT
ajbmeb-501	248	41	ojo	ojo	PROPN
ajbmeb-501	248	42	,	,	PUNCT
ajbmeb-501	248	43	t.	t.	PROPN
ajbmeb-501	248	44	k.	k.	PROPN
ajbmeb-501	248	45	,	,	PUNCT
ajbmeb-501	248	46	mireku	mireku	PROPN
ajbmeb-501	248	47	,	,	PUNCT
ajbmeb-501	248	48	d.	d.	PROPN
ajbmeb-501	248	49	o.	o.	PROPN
ajbmeb-501	248	50	,	,	PUNCT
ajbmeb-501	248	51	dauda	dauda	NOUN
ajbmeb-501	248	52	,	,	PUNCT
ajbmeb-501	248	53	s.	s.	PROPN
ajbmeb-501	248	54	,	,	PUNCT
ajbmeb-501	248	55	&	&	CCONJ
ajbmeb-501	248	56	nutsogbodo	nutsogbodo	PROPN
ajbmeb-501	248	57	,	,	PUNCT
ajbmeb-501	248	58	r.	r.	PROPN
ajbmeb-501	248	59	y.	y.	PROPN
ajbmeb-501	248	60	(	(	PUNCT
ajbmeb-501	248	61	2014	2014	NUM
ajbmeb-501	248	62	)	)	PUNCT
ajbmeb-501	248	63	.	.	PUNCT
ajbmeb-501	249	1	service	service	NOUN
ajbmeb-501	249	2	quality	quality	NOUN
ajbmeb-501	249	3	and	and	CCONJ
ajbmeb-501	249	4	customer	customer	NOUN
ajbmeb-501	249	5	satisfaction	satisfaction	NOUN
ajbmeb-501	249	6	of	of	ADP
ajbmeb-501	249	7	public	public	ADJ
ajbmeb-501	249	8	transport	transport	NOUN
ajbmeb-501	249	9	on	on	ADP
ajbmeb-501	249	10	cape	cape	NOUN
ajbmeb-501	249	11	coast	coast	PROPN
ajbmeb-501	249	12	-	-	PUNCT
ajbmeb-501	249	13	accra	accra	PROPN
ajbmeb-501	249	14	route	route	NOUN
ajbmeb-501	249	15	,	,	PUNCT
ajbmeb-501	249	16	ghana	ghana	PROPN
ajbmeb-501	249	17	.	.	PUNCT
ajbmeb-501	250	1	developing	develop	VERB
ajbmeb-501	250	2	country	country	NOUN
ajbmeb-501	250	3	studies	study	NOUN
ajbmeb-501	250	4	,	,	PUNCT
ajbmeb-501	250	5	4(18	4(18	NUM
ajbmeb-501	250	6	)	)	PUNCT
ajbmeb-501	250	7	,	,	PUNCT
ajbmeb-501	250	8	142	142	NUM
ajbmeb-501	250	9	-	-	SYM
ajbmeb-501	250	10	149	149	NUM
ajbmeb-501	250	11	.	.	PUNCT
ajbmeb-501	250	12	20	20	NUM
ajbmeb-501	250	13	.	.	X
ajbmeb-501	250	14	pawlasova	pawlasova	PROPN
ajbmeb-501	250	15	,	,	PUNCT
ajbmeb-501	250	16	p.	p.	NOUN
ajbmeb-501	250	17	(	(	PUNCT
ajbmeb-501	250	18	2015	2015	NUM
ajbmeb-501	250	19	)	)	PUNCT
ajbmeb-501	250	20	.	.	PUNCT
ajbmeb-501	251	1	the	the	DET
ajbmeb-501	251	2	factors	factor	NOUN
ajbmeb-501	251	3	influencing	influence	VERB
ajbmeb-501	251	4	satisfaction	satisfaction	NOUN
ajbmeb-501	251	5	with	with	ADP
ajbmeb-501	251	6	public	public	ADJ
ajbmeb-501	251	7	city	city	NOUN
ajbmeb-501	251	8	transport	transport	NOUN
ajbmeb-501	251	9	:	:	PUNCT
ajbmeb-501	251	10	a	a	DET
ajbmeb-501	251	11	structural	structural	ADJ
ajbmeb-501	251	12	equation	equation	NOUN
ajbmeb-501	251	13	modelling	model	VERB
ajbmeb-501	251	14	approach	approach	NOUN
ajbmeb-501	251	15	.	.	PUNCT
ajbmeb-501	252	1	journal	journal	NOUN
ajbmeb-501	252	2	of	of	ADP
ajbmeb-501	252	3	competitiveness	competitiveness	NOUN
ajbmeb-501	252	4	,	,	PUNCT
ajbmeb-501	252	5	7(4	7(4	NUM
ajbmeb-501	252	6	)	)	PUNCT
ajbmeb-501	252	7	,	,	PUNCT
ajbmeb-501	252	8	18–32	18–32	NUM
ajbmeb-501	252	9	.	.	PUNCT
ajbmeb-501	252	10	21	21	NUM
ajbmeb-501	252	11	.	.	PUNCT
ajbmeb-501	253	1	saw	see	VERB
ajbmeb-501	253	2	,	,	PUNCT
ajbmeb-501	253	3	y.	y.	PROPN
ajbmeb-501	253	4	q.	q.	PROPN
ajbmeb-501	253	5	,	,	PUNCT
ajbmeb-501	253	6	dissanayake	dissanayake	PROPN
ajbmeb-501	253	7	,	,	PUNCT
ajbmeb-501	253	8	d.	d.	PROPN
ajbmeb-501	253	9	,	,	PUNCT
ajbmeb-501	253	10	ali	ali	PROPN
ajbmeb-501	253	11	,	,	PUNCT
ajbmeb-501	253	12	f.	f.	PROPN
ajbmeb-501	253	13	,	,	PUNCT
ajbmeb-501	253	14	&	&	CCONJ
ajbmeb-501	253	15	bentotage	bentotage	NOUN
ajbmeb-501	253	16	,	,	PUNCT
ajbmeb-501	253	17	t.	t.	PROPN
ajbmeb-501	253	18	(	(	PUNCT
ajbmeb-501	253	19	2020	2020	NUM
ajbmeb-501	253	20	)	)	PUNCT
ajbmeb-501	253	21	.	.	PUNCT
ajbmeb-501	254	1	passenger	passenger	NOUN
ajbmeb-501	254	2	satisfaction	satisfaction	NOUN
ajbmeb-501	254	3	towards	towards	ADP
ajbmeb-501	254	4	metro	metro	PROPN
ajbmeb-501	254	5	infrastructures	infrastructure	NOUN
ajbmeb-501	254	6	,	,	PUNCT
ajbmeb-501	254	7	facilities	facility	NOUN
ajbmeb-501	254	8	and	and	CCONJ
ajbmeb-501	254	9	services	service	NOUN
ajbmeb-501	254	10	.	.	PUNCT
ajbmeb-501	255	1	transportation	transportation	NOUN
ajbmeb-501	255	2	research	research	NOUN
ajbmeb-501	255	3	procedia	procedia	NOUN
ajbmeb-501	255	4	,	,	PUNCT
ajbmeb-501	255	5	48	48	NUM
ajbmeb-501	255	6	,	,	PUNCT
ajbmeb-501	255	7	3980–3995	3980–3995	NUM
ajbmeb-501	255	8	.	.	PUNCT
ajbmeb-501	256	1	22	22	NUM
ajbmeb-501	256	2	.	.	PUNCT
ajbmeb-501	256	3	schiffman	schiffman	PROPN
ajbmeb-501	256	4	,	,	PUNCT
ajbmeb-501	256	5	l.	l.	PROPN
ajbmeb-501	256	6	,	,	PUNCT
ajbmeb-501	256	7	kanuk	kanuk	PROPN
ajbmeb-501	256	8	,	,	PUNCT
ajbmeb-501	256	9	l.	l.	PROPN
ajbmeb-501	256	10	,	,	PUNCT
ajbmeb-501	256	11	&	&	CCONJ
ajbmeb-501	256	12	hansen	hansen	PROPN
ajbmeb-501	256	13	,	,	PUNCT
ajbmeb-501	256	14	h.	h.	PROPN
ajbmeb-501	256	15	(	(	PUNCT
ajbmeb-501	256	16	2012	2012	NUM
ajbmeb-501	256	17	)	)	PUNCT
ajbmeb-501	256	18	.	.	PUNCT
ajbmeb-501	257	1	consumer	consumer	NOUN
ajbmeb-501	257	2	behaviour	behaviour	NOUN
ajbmeb-501	257	3	.	.	PUNCT
ajbmeb-501	258	1	a	a	DET
ajbmeb-501	258	2	european	european	ADJ
ajbmeb-501	258	3	outlook	outlook	NOUN
ajbmeb-501	258	4	,	,	PUNCT
ajbmeb-501	258	5	2nd	2nd	ADJ
ajbmeb-501	258	6	ed	ed	NOUN
ajbmeb-501	258	7	.	.	PUNCT
ajbmeb-501	258	8	essex	essex	PROPN
ajbmeb-501	258	9	:	:	PUNCT
ajbmeb-501	258	10	pearson	pearson	PROPN
ajbmeb-501	258	11	education	education	PROPN
ajbmeb-501	258	12	limited	limit	VERB
ajbmeb-501	258	13	.	.	PUNCT
ajbmeb-501	259	1	23	23	NUM
ajbmeb-501	259	2	.	.	X
ajbmeb-501	259	3	schmitt	schmitt	PROPN
ajbmeb-501	259	4	,	,	PUNCT
ajbmeb-501	259	5	b.	b.	PROPN
ajbmeb-501	259	6	(	(	PUNCT
ajbmeb-501	259	7	1999	1999	NUM
ajbmeb-501	259	8	)	)	PUNCT
ajbmeb-501	259	9	.	.	PUNCT
ajbmeb-501	260	1	experiential	experiential	ADJ
ajbmeb-501	260	2	marketing	marketing	NOUN
ajbmeb-501	260	3	;	;	PUNCT
ajbmeb-501	260	4	how	how	SCONJ
ajbmeb-501	260	5	to	to	PART
ajbmeb-501	260	6	get	get	VERB
ajbmeb-501	260	7	customers	customer	NOUN
ajbmeb-501	260	8	to	to	PART
ajbmeb-501	260	9	sense	sense	VERB
ajbmeb-501	260	10	,	,	PUNCT
ajbmeb-501	260	11	feel	feel	VERB
ajbmeb-501	260	12	,	,	PUNCT
ajbmeb-501	260	13	think	think	VERB
ajbmeb-501	260	14	,	,	PUNCT
ajbmeb-501	260	15	act	act	VERB
ajbmeb-501	260	16	and	and	CCONJ
ajbmeb-501	260	17	relate	relate	VERB
ajbmeb-501	260	18	to	to	ADP
ajbmeb-501	260	19	your	your	PRON
ajbmeb-501	260	20	company	company	NOUN
ajbmeb-501	260	21	and	and	CCONJ
ajbmeb-501	260	22	brands	brand	NOUN
ajbmeb-501	260	23	.	.	PUNCT
ajbmeb-501	261	1	free	free	ADJ
ajbmeb-501	261	2	press	press	NOUN
ajbmeb-501	261	3	.	.	PUNCT
ajbmeb-501	262	1	24	24	NUM
ajbmeb-501	262	2	.	.	X
ajbmeb-501	263	1	singh	singh	PROPN
ajbmeb-501	263	2	,	,	PUNCT
ajbmeb-501	263	3	s.	s.	PROPN
ajbmeb-501	263	4	(	(	PUNCT
ajbmeb-501	263	5	2016	2016	NUM
ajbmeb-501	263	6	)	)	PUNCT
ajbmeb-501	263	7	.	.	PUNCT
ajbmeb-501	264	1	assessment	assessment	NOUN
ajbmeb-501	264	2	of	of	ADP
ajbmeb-501	264	3	passenger	passenger	NOUN
ajbmeb-501	264	4	satisfaction	satisfaction	NOUN
ajbmeb-501	264	5	with	with	ADP
ajbmeb-501	264	6	public	public	ADJ
ajbmeb-501	264	7	bus	bus	NOUN
ajbmeb-501	264	8	transport	transport	NOUN
ajbmeb-501	264	9	services	service	NOUN
ajbmeb-501	264	10	:	:	PUNCT
ajbmeb-501	264	11	a	a	DET
ajbmeb-501	264	12	case	case	NOUN
ajbmeb-501	264	13	study	study	NOUN
ajbmeb-501	264	14	of	of	ADP
ajbmeb-501	264	15	lucknow	lucknow	PROPN
ajbmeb-501	264	16	city	city	PROPN
ajbmeb-501	264	17	(	(	PUNCT
ajbmeb-501	264	18	india	india	PROPN
ajbmeb-501	264	19	)	)	PUNCT
ajbmeb-501	264	20	.	.	PUNCT
ajbmeb-501	265	1	studies	study	NOUN
ajbmeb-501	265	2	in	in	ADP
ajbmeb-501	265	3	business	business	NOUN
ajbmeb-501	265	4	&	&	CCONJ
ajbmeb-501	265	5	economics	economic	NOUN
ajbmeb-501	265	6	,	,	PUNCT
ajbmeb-501	265	7	11(3	11(3	NUM
ajbmeb-501	265	8	)	)	PUNCT
ajbmeb-501	265	9	,	,	PUNCT
ajbmeb-501	265	10	107	107	NUM
ajbmeb-501	265	11	-	-	SYM
ajbmeb-501	265	12	128	128	NUM
ajbmeb-501	265	13	25	25	NUM
ajbmeb-501	265	14	.	.	PUNCT
ajbmeb-501	266	1	solomon	solomon	PROPN
ajbmeb-501	266	2	,	,	PUNCT
ajbmeb-501	266	3	m.	m.	NOUN
ajbmeb-501	266	4	,	,	PUNCT
ajbmeb-501	266	5	bamossy	bamossy	NOUN
ajbmeb-501	266	6	,	,	PUNCT
ajbmeb-501	266	7	g.	g.	PROPN
ajbmeb-501	266	8	,	,	PUNCT
ajbmeb-501	266	9	askegaard	askegaard	ADV
ajbmeb-501	266	10	,	,	PUNCT
ajbmeb-501	266	11	s.	s.	PROPN
ajbmeb-501	266	12	,	,	PUNCT
ajbmeb-501	266	13	&	&	CCONJ
ajbmeb-501	266	14	hogg	hogg	PROPN
ajbmeb-501	266	15	,	,	PUNCT
ajbmeb-501	266	16	m.	m.	NOUN
ajbmeb-501	266	17	(	(	PUNCT
ajbmeb-501	266	18	2010	2010	NUM
ajbmeb-501	266	19	)	)	PUNCT
ajbmeb-501	266	20	.	.	PUNCT
ajbmeb-501	267	1	consumer	consumer	NOUN
ajbmeb-501	267	2	behaviour	behaviour	NOUN
ajbmeb-501	267	3	,	,	PUNCT
ajbmeb-501	267	4	a	a	DET
ajbmeb-501	267	5	european	european	PROPN
ajbmeb-501	267	6	perspective	perspective	NOUN
ajbmeb-501	267	7	,	,	PUNCT
ajbmeb-501	267	8	4th	4th	ADJ
ajbmeb-501	267	9	ed	ed	NOUN
ajbmeb-501	267	10	.	.	PUNCT
ajbmeb-501	268	1	london	london	PROPN
ajbmeb-501	268	2	:	:	PUNCT
ajbmeb-501	268	3	pearson	pearson	PROPN
ajbmeb-501	268	4	education	education	PROPN
ajbmeb-501	268	5	.	.	PUNCT
ajbmeb-501	269	1	26	26	NUM
ajbmeb-501	269	2	.	.	PUNCT
ajbmeb-501	270	1	van	van	NOUN
ajbmeb-501	270	2	-	-	PUNCT
ajbmeb-501	270	3	lierop	lierop	PROPN
ajbmeb-501	270	4	,	,	PUNCT
ajbmeb-501	270	5	d.	d.	PROPN
ajbmeb-501	270	6	,	,	PUNCT
ajbmeb-501	270	7	&	&	CCONJ
ajbmeb-501	270	8	el‐geneidy	el‐geneidy	VERB
ajbmeb-501	270	9	a.	a.	NOUN
ajbmeb-501	270	10	(	(	PUNCT
ajbmeb-501	270	11	2016	2016	NUM
ajbmeb-501	270	12	)	)	PUNCT
ajbmeb-501	270	13	.	.	PUNCT
ajbmeb-501	271	1	enjoying	enjoy	VERB
ajbmeb-501	271	2	loyalty	loyalty	NOUN
ajbmeb-501	271	3	:	:	PUNCT
ajbmeb-501	271	4	the	the	DET
ajbmeb-501	271	5	relationship	relationship	NOUN
ajbmeb-501	271	6	between	between	ADP
ajbmeb-501	271	7	service	service	NOUN
ajbmeb-501	271	8	quality	quality	NOUN
ajbmeb-501	271	9	,	,	PUNCT
ajbmeb-501	271	10	customer	customer	NOUN
ajbmeb-501	271	11	satisfaction	satisfaction	NOUN
ajbmeb-501	271	12	,	,	PUNCT
ajbmeb-501	271	13	and	and	CCONJ
ajbmeb-501	271	14	behavioral	behavioral	ADJ
ajbmeb-501	271	15	intentions	intention	NOUN
ajbmeb-501	271	16	in	in	ADP
ajbmeb-501	271	17	public	public	ADJ
ajbmeb-501	271	18	transit	transit	NOUN
ajbmeb-501	271	19	.	.	PUNCT
ajbmeb-501	272	1	research	research	NOUN
ajbmeb-501	272	2	in	in	ADP
ajbmeb-501	272	3	transportation	transportation	NOUN
ajbmeb-501	272	4	economics	economic	NOUN
ajbmeb-501	272	5	,	,	PUNCT
ajbmeb-501	272	6	59	59	NUM
ajbmeb-501	272	7	,	,	PUNCT
ajbmeb-501	272	8	50‐59	50‐59	NUM
ajbmeb-501	272	9	.	.	PUNCT
ajbmeb-501	273	1	27	27	NUM
ajbmeb-501	273	2	.	.	X
ajbmeb-501	274	1	verhoef	verhoef	NOUN
ajbmeb-501	274	2	,	,	PUNCT
ajbmeb-501	274	3	p.	p.	PROPN
ajbmeb-501	274	4	c.	c.	PROPN
ajbmeb-501	274	5	,	,	PUNCT
ajbmeb-501	274	6	lemon	lemon	NOUN
ajbmeb-501	274	7	,	,	PUNCT
ajbmeb-501	274	8	k.	k.	PROPN
ajbmeb-501	274	9	n.	n.	PROPN
ajbmeb-501	274	10	,	,	PUNCT
ajbmeb-501	274	11	parasuraman	parasuraman	NOUN
ajbmeb-501	274	12	,	,	PUNCT
ajbmeb-501	274	13	a.	a.	NOUN
ajbmeb-501	274	14	,	,	PUNCT
ajbmeb-501	274	15	roggeveen	roggeveen	PROPN
ajbmeb-501	274	16	,	,	PUNCT
ajbmeb-501	274	17	a.	a.	NOUN
ajbmeb-501	274	18	,	,	PUNCT
ajbmeb-501	274	19	tsiros	tsiro	NOUN
ajbmeb-501	274	20	,	,	PUNCT
ajbmeb-501	274	21	m.	m.	NOUN
ajbmeb-501	274	22	,	,	PUNCT
ajbmeb-501	274	23	&	&	CCONJ
ajbmeb-501	274	24	schlesinger	schlesinger	PROPN
ajbmeb-501	274	25	,	,	PUNCT
ajbmeb-501	274	26	l.	l.	PROPN
ajbmeb-501	274	27	a.	a.	PROPN
ajbmeb-501	274	28	(	(	PUNCT
ajbmeb-501	274	29	2009	2009	NUM
ajbmeb-501	274	30	)	)	PUNCT
ajbmeb-501	274	31	.	.	PUNCT
ajbmeb-501	275	1	customer	customer	NOUN
ajbmeb-501	275	2	experience	experience	NOUN
ajbmeb-501	275	3	creation	creation	NOUN
ajbmeb-501	275	4	:	:	PUNCT
ajbmeb-501	275	5	determinants	determinant	NOUN
ajbmeb-501	275	6	,	,	PUNCT
ajbmeb-501	275	7	dynamics	dynamic	NOUN
ajbmeb-501	275	8	and	and	CCONJ
ajbmeb-501	275	9	management	management	NOUN
ajbmeb-501	275	10	strategies	strategy	NOUN
ajbmeb-501	275	11	.	.	PUNCT
ajbmeb-501	276	1	journal	journal	NOUN
ajbmeb-501	276	2	of	of	ADP
ajbmeb-501	276	3	retailing	retailing	NOUN
ajbmeb-501	276	4	,	,	PUNCT
ajbmeb-501	276	5	85(1	85(1	NOUN
ajbmeb-501	276	6	)	)	PUNCT
ajbmeb-501	276	7	,	,	PUNCT
ajbmeb-501	276	8	31–41	31–41	NUM
ajbmeb-501	276	9	.	.	PUNCT
ajbmeb-501	277	1	28	28	NUM
ajbmeb-501	277	2	.	.	PUNCT
ajbmeb-501	278	1	wang	wang	PROPN
ajbmeb-501	278	2	,	,	PUNCT
ajbmeb-501	278	3	y.	y.	PROPN
ajbmeb-501	278	4	,	,	PUNCT
ajbmeb-501	278	5	zhang	zhang	PROPN
ajbmeb-501	278	6	,	,	PUNCT
ajbmeb-501	278	7	z.	z.	PROPN
ajbmeb-501	278	8	,	,	PUNCT
ajbmeb-501	278	9	zhu	zhu	PROPN
ajbmeb-501	278	10	,	,	PUNCT
ajbmeb-501	278	11	m.	m.	NOUN
ajbmeb-501	278	12	,	,	PUNCT
ajbmeb-501	278	13	&	&	CCONJ
ajbmeb-501	278	14	wang	wang	PROPN
ajbmeb-501	278	15	,	,	PUNCT
ajbmeb-501	278	16	h.	h.	PROPN
ajbmeb-501	278	17	(	(	PUNCT
ajbmeb-501	278	18	2020	2020	NUM
ajbmeb-501	278	19	)	)	PUNCT
ajbmeb-501	278	20	.	.	PUNCT
ajbmeb-501	279	1	the	the	DET
ajbmeb-501	279	2	impact	impact	NOUN
ajbmeb-501	279	3	of	of	ADP
ajbmeb-501	279	4	service	service	NOUN
ajbmeb-501	279	5	quality	quality	NOUN
ajbmeb-501	279	6	and	and	CCONJ
ajbmeb-501	279	7	customer	customer	NOUN
ajbmeb-501	279	8	satisfaction	satisfaction	NOUN
ajbmeb-501	279	9	on	on	ADP
ajbmeb-501	279	10	re	re	NOUN
ajbmeb-501	279	11	-	-	NOUN
ajbmeb-501	279	12	use	use	VERB
ajbmeb-501	279	13	intention	intention	NOUN
ajbmeb-501	279	14	in	in	ADP
ajbmeb-501	279	15	urban	urban	ADJ
ajbmeb-501	279	16	rail	rail	NOUN
ajbmeb-501	279	17	transit	transit	NOUN
ajbmeb-501	279	18	in	in	ADP
ajbmeb-501	279	19	tianjin	tianjin	PROPN
ajbmeb-501	279	20	,	,	PUNCT
ajbmeb-501	279	21	china	china	PROPN
ajbmeb-501	279	22	.	.	PUNCT
ajbmeb-501	280	1	sage	sage	NOUN
ajbmeb-501	280	2	open	open	ADJ
ajbmeb-501	280	3	,	,	PUNCT
ajbmeb-501	280	4	10(1	10(1	NUM
ajbmeb-501	280	5	)	)	PUNCT
ajbmeb-501	280	6	,	,	PUNCT
ajbmeb-501	280	7	1	1	NUM
ajbmeb-501	280	8	-	-	SYM
ajbmeb-501	280	9	10	10	NUM
ajbmeb-501	280	10	.	.	PUNCT