id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
gp-154	Ardiansyah, M Ricky; Natalisa, Diah ; Rosa, Aslamia ; Maulana, Ahmad 	The Influence of Service Quality, Satisfaction, and Loyalty on Word of Mouth Intention Among BPJS Ketenagakerjaan Participants at Banyuasin Pangkalan Balai 	2025	10	.pdf	application/pdf	4501	184	47	Based on the background above, he purpose of this research is to collect empirical evidence through analysis of the effect of the relationship between service quality, customer satisfaction, and loyalty on word of mouth Intention of BPJS Ketenagakerjaan participants in Banyuasin Pangkalan Balai Branch. ,032 is smaller than α 0.05 with a B value of 0.298 positive direction, meaning that the M Ricky Ardiansyah, Diah Natalisa, Aslamia Rosa, Ahmad Maulana 21 H2 hypothesis, which states that service satisfaction has a positive influence on word-of-mouth Intention of BPJS Ketenagakerjaan participants, is accepted, meaning that the Satisfaction variable (X2) is able to influence the word of mouth intention variable (Y) significantly and in a positive direction.	cache/gp-154.pdf	txt/gp-154.txt