id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
gp-192	Mustofa, Akhmat; Raharja, Edy 	Digital Service Transformation from a Change Management Perspective: A Case Study at PT BPR XYZ in Semarang	2025	11	.pdf	application/pdf	4368	193	34	Organizational Readiness The main reason BPR XYZ feels the need to carry out digital transformation is the change in customer behavior and desire for digital services that can facilitate them and maintain organizational competitiveness in the financial services industry, organizational readiness shown by the company from this case, among others, that they want to understand the digital services that are really expected by their consumers. Although there are efforts to survey customer needs and customer desires for digital services, the implementation of digital transformation is still hampered by limited human resources who are competent in the field of technology.	cache/gp-192.pdf	txt/gp-192.txt