id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
gp-367	Ikhsan, Ikhwanul; Yasri, Yasri 	The Influence of Product and Service Quality on Satisfaction, with the Mediation of Perceived Value on Linkaja Users in Padang City	2025	17	.pdf	application/pdf	6861	328	39	The SERVQUAL framework (Parasuraman et al., 1988) identifies service dimensions such as reliability and responsiveness as antecedents of perceived value, while expectation theory (Oliver, 1997; Zeithaml, 1988) explains how disconfirmation of value expectations influences satisfaction. Second, Bashir et al. (2020) examined e-banking services in Bangladesh and provided empirical evidence that customer perceived value significantly mediates the relationship between service quality and customer satisfaction, with the mediation effect accounting for approximately 40% of the total effect.	cache/gp-367.pdf	txt/gp-367.txt