id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
gp-380	T. Ndomaina, David; Natu Prihanto, J. Johny ; Gunawan Hasan, Djohan 	The Impact of Waiting Times on Customer Satisfaction in the Banking Sector: A Case Study of Rokel Commercial Bank, Freetown, Sierra Leon	2025	15	.pdf	application/pdf	6187	404	26	Researchers analyzing digital transformation within banking institutions in these countries have found significant reductions in service delivery time when digital self-service options are implemented (Blut & Wang, 2020). In a study exploring behavioral responses to service waiting, researchers noted that the absence of staff engagement, lack of environmental comfort, and poor communication during delays all contribute to negative impressions, even when actual time spent in queue remains within moderate limits (Yao et al., 2022).	cache/gp-380.pdf	txt/gp-380.txt