id	sid	tid	token	lemma	pos
gp-18	1	1	52	52	NUM
gp-18	1	2	american	american	ADJ
gp-18	1	3	journal	journal	NOUN
gp-18	1	4	of	of	ADP
gp-18	1	5	economic	economic	ADJ
gp-18	1	6	and	and	CCONJ
gp-18	1	7	management	management	NOUN
gp-18	1	8	business	business	NOUN
gp-18	1	9	e	e	NOUN
gp-18	1	10	-	-	NOUN
gp-18	1	11	issn	issn	ADJ
gp-18	1	12	:	:	PUNCT
gp-18	1	13	2835	2835	NUM
gp-18	1	14	-	-	SYM
gp-18	1	15	5199	5199	NUM
gp-18	1	16	vol	vol	NOUN
gp-18	1	17	.	.	NOUN
gp-18	1	18	2	2	NUM
gp-18	1	19	no	no	NOUN
gp-18	1	20	.	.	NOUN
gp-18	1	21	2	2	NUM
gp-18	1	22	february	february	NOUN
gp-18	1	23	2023	2023	NUM
gp-18	1	24	loyalty	loyalty	NOUN
gp-18	1	25	of	of	ADP
gp-18	1	26	e	e	NOUN
gp-18	1	27	-	-	NOUN
gp-18	1	28	commerce	commerce	NOUN
gp-18	1	29	users	user	NOUN
gp-18	1	30	in	in	ADP
gp-18	1	31	indonesia	indonesia	PROPN
gp-18	1	32	during	during	ADP
gp-18	1	33	the	the	DET
gp-18	1	34	covid	covid	PROPN
gp-18	1	35	19	19	NUM
gp-18	1	36	pandemic	pandemic	ADJ
gp-18	1	37	roky	roky	NOUN
gp-18	1	38	apriansyah	apriansyah	NOUN
gp-18	1	39	,	,	PUNCT
gp-18	1	40	hermanto	hermanto	NOUN
gp-18	1	41	,	,	PUNCT
gp-18	1	42	fitria	fitria	PROPN
gp-18	1	43	ningsih	ningsih	NOUN
gp-18	1	44	,	,	PUNCT
gp-18	1	45	abdul	abdul	PROPN
gp-18	1	46	hairudin	hairudin	PROPN
gp-18	1	47	,	,	PUNCT
gp-18	1	48	said	say	VERB
gp-18	1	49	afriaris	afriaris	PROPN
gp-18	1	50	sekolah	sekolah	PROPN
gp-18	1	51	tinggi	tinggi	PROPN
gp-18	1	52	ilmu	ilmu	PROPN
gp-18	1	53	ekonomi	ekonomi	PROPN
gp-18	1	54	indragiri	indragiri	PROPN
gp-18	1	55	rengat	rengat	VERB
gp-18	1	56	,	,	PUNCT
gp-18	1	57	indonesia	indonesia	PROPN
gp-18	1	58	email	email	NOUN
gp-18	1	59	:	:	PUNCT
gp-18	1	60	rokyapriansyah@stieindragiri.ac.id	rokyapriansyah@stieindragiri.ac.id	ADJ
gp-18	1	61	,	,	PUNCT
gp-18	1	62	hermanto@stieindragiri.ac.id	hermanto@stieindragiri.ac.id	NOUN
gp-18	1	63	,	,	PUNCT
gp-18	1	64	fitrianingsih@stieindragiri.ac.id	fitrianingsih@stieindragiri.ac.id	NOUN
gp-18	1	65	,	,	PUNCT
gp-18	1	66	abdulhairudin@stieindragiri.ac.id	abdulhairudin@stieindragiri.ac.id	PROPN
gp-18	1	67	,	,	PUNCT
gp-18	1	68	saidafriaris@stieindragiri.ac.id	saidafriaris@stieindragiri.ac.id	VERB
gp-18	1	69	abstract	abstract	ADJ
gp-18	1	70	the	the	DET
gp-18	1	71	rapid	rapid	ADJ
gp-18	1	72	development	development	NOUN
gp-18	1	73	of	of	ADP
gp-18	1	74	technology	technology	NOUN
gp-18	1	75	has	have	AUX
gp-18	1	76	penetrated	penetrate	VERB
gp-18	1	77	into	into	ADP
gp-18	1	78	the	the	DET
gp-18	1	79	business	business	NOUN
gp-18	1	80	world	world	NOUN
gp-18	1	81	,	,	PUNCT
gp-18	1	82	the	the	DET
gp-18	1	83	implementation	implementation	NOUN
gp-18	1	84	of	of	ADP
gp-18	1	85	this	this	DET
gp-18	1	86	technology	technology	NOUN
gp-18	1	87	allows	allow	VERB
gp-18	1	88	one	one	NUM
gp-18	1	89	or	or	CCONJ
gp-18	1	90	more	more	ADJ
gp-18	1	91	people	people	NOUN
gp-18	1	92	to	to	PART
gp-18	1	93	transact	transact	VERB
gp-18	1	94	electronically	electronically	ADV
gp-18	1	95	.	.	PUNCT
gp-18	2	1	this	this	DET
gp-18	2	2	electronic	electronic	ADJ
gp-18	2	3	commerce	commerce	NOUN
gp-18	2	4	also	also	ADV
gp-18	2	5	creates	create	VERB
gp-18	2	6	business	business	NOUN
gp-18	2	7	competition	competition	NOUN
gp-18	2	8	so	so	SCONJ
gp-18	2	9	that	that	SCONJ
gp-18	2	10	business	business	NOUN
gp-18	2	11	actors	actor	NOUN
gp-18	2	12	continue	continue	VERB
gp-18	2	13	to	to	PART
gp-18	2	14	strive	strive	VERB
gp-18	2	15	for	for	ADP
gp-18	2	16	various	various	ADJ
gp-18	2	17	things	thing	NOUN
gp-18	2	18	so	so	SCONJ
gp-18	2	19	that	that	SCONJ
gp-18	2	20	consumers	consumer	NOUN
gp-18	2	21	are	be	AUX
gp-18	2	22	loyal	loyal	ADJ
gp-18	2	23	to	to	ADP
gp-18	2	24	the	the	DET
gp-18	2	25	e	e	NOUN
gp-18	2	26	-	-	NOUN
gp-18	2	27	commerce	commerce	NOUN
gp-18	2	28	they	they	PRON
gp-18	2	29	use	use	VERB
gp-18	2	30	.	.	PUNCT
gp-18	3	1	this	this	DET
gp-18	3	2	study	study	NOUN
gp-18	3	3	aims	aim	VERB
gp-18	3	4	to	to	PART
gp-18	3	5	determine	determine	VERB
gp-18	3	6	the	the	DET
gp-18	3	7	effect	effect	NOUN
gp-18	3	8	of	of	ADP
gp-18	3	9	e	e	NOUN
gp-18	3	10	-	-	NOUN
gp-18	3	11	satisfaction	satisfaction	NOUN
gp-18	3	12	and	and	CCONJ
gp-18	3	13	e	e	NOUN
gp-18	3	14	-	-	NOUN
gp-18	3	15	service	service	ADJ
gp-18	3	16	quality	quality	NOUN
gp-18	3	17	on	on	ADP
gp-18	3	18	eloyalty	eloyalty	NOUN
gp-18	3	19	of	of	ADP
gp-18	3	20	e	e	PROPN
gp-18	3	21	-	-	NOUN
gp-18	3	22	commerce	commerce	NOUN
gp-18	3	23	users	user	NOUN
gp-18	3	24	in	in	ADP
gp-18	3	25	indonesia	indonesia	PROPN
gp-18	3	26	.	.	PUNCT
gp-18	4	1	this	this	DET
gp-18	4	2	study	study	NOUN
gp-18	4	3	used	use	VERB
gp-18	4	4	quantitative	quantitative	ADJ
gp-18	4	5	research	research	NOUN
gp-18	4	6	methods	method	NOUN
gp-18	4	7	,	,	PUNCT
gp-18	4	8	while	while	SCONJ
gp-18	4	9	data	datum	NOUN
gp-18	4	10	collection	collection	NOUN
gp-18	4	11	techniques	technique	NOUN
gp-18	4	12	were	be	AUX
gp-18	4	13	carried	carry	VERB
gp-18	4	14	out	out	ADP
gp-18	4	15	using	use	VERB
gp-18	4	16	literature	literature	NOUN
gp-18	4	17	studies	study	NOUN
gp-18	4	18	and	and	CCONJ
gp-18	4	19	questionnaires	questionnaire	NOUN
gp-18	4	20	which	which	PRON
gp-18	4	21	were	be	AUX
gp-18	4	22	analyzed	analyze	VERB
gp-18	4	23	using	use	VERB
gp-18	4	24	the	the	DET
gp-18	4	25	help	help	NOUN
gp-18	4	26	of	of	ADP
gp-18	4	27	the	the	DET
gp-18	4	28	sem	sem	ADJ
gp-18	4	29	-	-	PUNCT
gp-18	4	30	pls	pls	NOUN
gp-18	4	31	program	program	NOUN
gp-18	4	32	.	.	PUNCT
gp-18	5	1	the	the	DET
gp-18	5	2	results	result	NOUN
gp-18	5	3	of	of	ADP
gp-18	5	4	the	the	DET
gp-18	5	5	study	study	NOUN
gp-18	5	6	show	show	VERB
gp-18	5	7	that	that	SCONJ
gp-18	5	8	e	e	NOUN
gp-18	5	9	-	-	NOUN
gp-18	5	10	satisfaction	satisfaction	NOUN
gp-18	5	11	and	and	CCONJ
gp-18	5	12	e	e	NOUN
gp-18	5	13	-	-	NOUN
gp-18	5	14	service	service	ADJ
gp-18	5	15	quality	quality	NOUN
gp-18	5	16	,	,	PUNCT
gp-18	5	17	affect	affect	VERB
gp-18	5	18	e	e	NOUN
gp-18	5	19	-	-	NOUN
gp-18	5	20	loyalty	loyalty	NOUN
gp-18	5	21	.	.	PUNCT
gp-18	6	1	keywords	keyword	NOUN
gp-18	6	2	:	:	PUNCT
gp-18	6	3	e	e	X
gp-18	6	4	-	-	NOUN
gp-18	6	5	satisfaction	satisfaction	NOUN
gp-18	6	6	,	,	PUNCT
gp-18	6	7	e	e	NOUN
gp-18	6	8	-	-	NOUN
gp-18	6	9	service	service	ADJ
gp-18	6	10	quality	quality	NOUN
gp-18	6	11	,	,	PUNCT
gp-18	6	12	e	e	NOUN
gp-18	6	13	-	-	NOUN
gp-18	6	14	loyalty	loyalty	NOUN
gp-18	6	15	,	,	PUNCT
gp-18	6	16	e	e	NOUN
gp-18	6	17	-	-	NOUN
gp-18	6	18	commerce	commerce	NOUN
gp-18	6	19	.	.	PUNCT
gp-18	7	1	this	this	DET
gp-18	7	2	article	article	NOUN
gp-18	7	3	is	be	AUX
gp-18	7	4	licensed	license	VERB
gp-18	7	5	under	under	ADP
gp-18	7	6	a	a	DET
gp-18	7	7	creative	creative	ADJ
gp-18	7	8	commons	common	NOUN
gp-18	7	9	attribution	attribution	NOUN
gp-18	7	10	-	-	PUNCT
gp-18	7	11	sharealike	sharealike	ADJ
gp-18	7	12	4.0	4.0	NUM
gp-18	7	13	international	international	ADJ
gp-18	7	14	introduction	introduction	NOUN
gp-18	7	15	the	the	DET
gp-18	7	16	pandemic	pandemic	NOUN
gp-18	7	17	caused	cause	VERB
gp-18	7	18	a	a	DET
gp-18	7	19	sharp	sharp	ADJ
gp-18	7	20	slowdown	slowdown	NOUN
gp-18	7	21	in	in	ADP
gp-18	7	22	economic	economic	ADJ
gp-18	7	23	activity	activity	NOUN
gp-18	7	24	for	for	ADP
gp-18	7	25	which	which	PRON
gp-18	7	26	the	the	DET
gp-18	7	27	economy	economy	NOUN
gp-18	7	28	was	be	AUX
gp-18	7	29	largely	largely	ADV
gp-18	7	30	unprepared	unprepared	ADJ
gp-18	7	31	.	.	PUNCT
gp-18	8	1	however	however	ADV
gp-18	8	2	,	,	PUNCT
gp-18	8	3	one	one	NUM
gp-18	8	4	impact	impact	NOUN
gp-18	8	5	in	in	ADP
gp-18	8	6	the	the	DET
gp-18	8	7	overall	overall	ADJ
gp-18	8	8	reduction	reduction	NOUN
gp-18	8	9	in	in	ADP
gp-18	8	10	activity	activity	NOUN
gp-18	8	11	,	,	PUNCT
gp-18	8	12	which	which	PRON
gp-18	8	13	has	have	VERB
gp-18	8	14	significance	significance	NOUN
gp-18	8	15	both	both	CCONJ
gp-18	8	16	during	during	ADP
gp-18	8	17	the	the	DET
gp-18	8	18	pandemic	pandemic	NOUN
gp-18	8	19	and	and	CCONJ
gp-18	8	20	for	for	ADP
gp-18	8	21	the	the	DET
gp-18	8	22	subsequent	subsequent	ADJ
gp-18	8	23	recovery	recovery	NOUN
gp-18	8	24	,	,	PUNCT
gp-18	8	25	is	be	AUX
gp-18	8	26	the	the	DET
gp-18	8	27	uptake	uptake	NOUN
gp-18	8	28	in	in	ADP
gp-18	8	29	e	e	NOUN
gp-18	8	30	-	-	NOUN
gp-18	8	31	commerce	commerce	NOUN
gp-18	8	32	resulting	result	VERB
gp-18	8	33	from	from	ADP
gp-18	8	34	the	the	DET
gp-18	8	35	need	need	NOUN
gp-18	8	36	for	for	ADP
gp-18	8	37	many	many	ADJ
gp-18	8	38	activities	activity	NOUN
gp-18	8	39	to	to	PART
gp-18	8	40	move	move	VERB
gp-18	8	41	online	online	ADV
gp-18	8	42	.	.	PUNCT
gp-18	9	1	companies	company	NOUN
gp-18	9	2	engaged	engage	VERB
gp-18	9	3	in	in	ADP
gp-18	9	4	e	e	NOUN
gp-18	9	5	-	-	NOUN
gp-18	9	6	commerce	commerce	NOUN
gp-18	9	7	in	in	ADP
gp-18	9	8	indonesia	indonesia	PROPN
gp-18	9	9	recorded	record	VERB
gp-18	9	10	an	an	DET
gp-18	9	11	increase	increase	NOUN
gp-18	9	12	in	in	ADP
gp-18	9	13	sales	sale	NOUN
gp-18	9	14	volume	volume	NOUN
gp-18	9	15	during	during	ADP
gp-18	9	16	this	this	DET
gp-18	9	17	pandemic	pandemic	NOUN
gp-18	9	18	.	.	PUNCT
gp-18	10	1	this	this	PRON
gp-18	10	2	is	be	AUX
gp-18	10	3	because	because	SCONJ
gp-18	10	4	people	people	NOUN
gp-18	10	5	avoid	avoid	VERB
gp-18	10	6	shopping	shop	VERB
gp-18	10	7	offline	offline	NOUN
gp-18	10	8	and	and	CCONJ
gp-18	10	9	there	there	PRON
gp-18	10	10	is	be	VERB
gp-18	10	11	a	a	DET
gp-18	10	12	physical	physical	ADJ
gp-18	10	13	distancing	distancing	NOUN
gp-18	10	14	policy	policy	NOUN
gp-18	10	15	as	as	ADP
gp-18	10	16	an	an	DET
gp-18	10	17	effort	effort	NOUN
gp-18	10	18	to	to	PART
gp-18	10	19	prevent	prevent	VERB
gp-18	10	20	the	the	DET
gp-18	10	21	spread	spread	NOUN
gp-18	10	22	of	of	ADP
gp-18	10	23	the	the	DET
gp-18	10	24	corona	corona	NOUN
gp-18	10	25	virus	virus	NOUN
gp-18	10	26	.	.	PUNCT
gp-18	11	1	during	during	ADP
gp-18	11	2	this	this	DET
gp-18	11	3	pandemic	pandemic	ADJ
gp-18	11	4	,	,	PUNCT
gp-18	11	5	e	e	NOUN
gp-18	11	6	-	-	NOUN
gp-18	11	7	commerce	commerce	NOUN
gp-18	11	8	sales	sale	NOUN
gp-18	11	9	increased	increase	VERB
gp-18	11	10	by	by	ADP
gp-18	11	11	26	26	NUM
gp-18	11	12	%	%	NOUN
gp-18	11	13	with	with	ADP
gp-18	11	14	the	the	DET
gp-18	11	15	addition	addition	NOUN
gp-18	11	16	of	of	ADP
gp-18	11	17	51	51	NUM
gp-18	11	18	%	%	NOUN
gp-18	11	19	new	new	ADJ
gp-18	11	20	customers	customer	NOUN
gp-18	11	21	.	.	PUNCT
gp-18	12	1	in	in	ADP
gp-18	12	2	line	line	NOUN
gp-18	12	3	with	with	ADP
gp-18	12	4	this	this	PRON
gp-18	12	5	,	,	PUNCT
gp-18	12	6	digital	digital	ADJ
gp-18	12	7	payments	payment	NOUN
gp-18	12	8	have	have	AUX
gp-18	12	9	also	also	ADV
gp-18	12	10	increased	increase	VERB
gp-18	12	11	.	.	PUNCT
gp-18	13	1	more	more	ADJ
gp-18	13	2	than	than	ADP
gp-18	13	3	70	70	NUM
gp-18	13	4	%	%	NOUN
gp-18	13	5	of	of	ADP
gp-18	13	6	kredivo	kredivo	NOUN
gp-18	13	7	's	's	PART
gp-18	13	8	transactions	transaction	NOUN
gp-18	13	9	come	come	VERB
gp-18	13	10	from	from	ADP
gp-18	13	11	e	e	NOUN
gp-18	13	12	-	-	NOUN
gp-18	13	13	commerce	commerce	NOUN
gp-18	13	14	(	(	PUNCT
gp-18	13	15	mediaindonesia.com	mediaindonesia.com	X
gp-18	13	16	,	,	PUNCT
gp-18	13	17	september	september	PROPN
gp-18	13	18	2020	2020	NUM
gp-18	13	19	)	)	PUNCT
gp-18	13	20	.	.	PUNCT
gp-18	14	1	in	in	ADP
gp-18	14	2	addition	addition	NOUN
gp-18	14	3	,	,	PUNCT
gp-18	14	4	economic	economic	ADJ
gp-18	14	5	activity	activity	NOUN
gp-18	14	6	in	in	ADP
gp-18	14	7	e	e	NOUN
gp-18	14	8	-	-	NOUN
gp-18	14	9	commerce	commerce	NOUN
gp-18	14	10	has	have	AUX
gp-18	14	11	increased	increase	VERB
gp-18	14	12	by	by	ADP
gp-18	14	13	40.6	40.6	NUM
gp-18	14	14	%	%	NOUN
gp-18	14	15	.	.	PUNCT
gp-18	15	1	based	base	VERB
gp-18	15	2	on	on	ADP
gp-18	15	3	the	the	DET
gp-18	15	4	big	big	ADJ
gp-18	15	5	data	datum	NOUN
gp-18	15	6	report	report	NOUN
gp-18	15	7	compiled	compile	VERB
gp-18	15	8	by	by	ADP
gp-18	15	9	the	the	DET
gp-18	15	10	central	central	ADJ
gp-18	15	11	statistics	statistics	PROPN
gp-18	15	12	agency	agency	PROPN
gp-18	15	13	(	(	PUNCT
gp-18	15	14	bps	bps	NOUN
gp-18	15	15	)	)	PUNCT
gp-18	15	16	,	,	PUNCT
gp-18	15	17	online	online	ADJ
gp-18	15	18	sales	sale	NOUN
gp-18	15	19	have	have	AUX
gp-18	15	20	also	also	ADV
gp-18	15	21	increased	increase	VERB
gp-18	15	22	dramatically	dramatically	ADV
gp-18	15	23	during	during	ADP
gp-18	15	24	this	this	DET
gp-18	15	25	pandemic	pandemic	ADJ
gp-18	15	26	(	(	PUNCT
gp-18	15	27	m.liputan6.com	m.liputan6.com	PROPN
gp-18	15	28	,	,	PUNCT
gp-18	15	29	july	july	PROPN
gp-18	15	30	2020	2020	NUM
gp-18	15	31	)	)	PUNCT
gp-18	15	32	.	.	PUNCT
gp-18	16	1	the	the	DET
gp-18	16	2	growth	growth	NOUN
gp-18	16	3	of	of	ADP
gp-18	16	4	e	e	NOUN
gp-18	16	5	-	-	NOUN
gp-18	16	6	commerce	commerce	NOUN
gp-18	16	7	users	user	NOUN
gp-18	16	8	in	in	ADP
gp-18	16	9	indonesia	indonesia	PROPN
gp-18	16	10	has	have	AUX
gp-18	16	11	been	be	AUX
gp-18	16	12	quite	quite	ADV
gp-18	16	13	large	large	ADJ
gp-18	16	14	in	in	ADP
gp-18	16	15	recent	recent	ADJ
gp-18	16	16	years	year	NOUN
gp-18	16	17	and	and	CCONJ
gp-18	16	18	is	be	AUX
gp-18	16	19	expected	expect	VERB
gp-18	16	20	to	to	PART
gp-18	16	21	continue	continue	VERB
gp-18	16	22	to	to	PART
gp-18	16	23	increase	increase	VERB
gp-18	16	24	in	in	ADP
gp-18	16	25	the	the	DET
gp-18	16	26	next	next	ADJ
gp-18	16	27	few	few	ADJ
gp-18	16	28	years	year	NOUN
gp-18	16	29	,	,	PUNCT
gp-18	16	30	by	by	ADP
gp-18	16	31	2020	2020	NUM
gp-18	16	32	e	e	NOUN
gp-18	16	33	-	-	NOUN
gp-18	16	34	commerce	commerce	NOUN
gp-18	16	35	users	user	NOUN
gp-18	16	36	https://creativecommons.org/licenses/by-sa/4.0/	https://creativecommons.org/licenses/by-sa/4.0/	PROPN
gp-18	16	37	https://creativecommons.org/licenses/by-sa/4.0/	https://creativecommons.org/licenses/by-sa/4.0/	PROPN
gp-18	16	38	https://creativecommons.org/licenses/by-sa/4.0/	https://creativecommons.org/licenses/by-sa/4.0/	PROPN
gp-18	16	39	roky	roky	PROPN
gp-18	16	40	apriansyah	apriansyah	PROPN
gp-18	16	41	,	,	PUNCT
gp-18	16	42	hermanto	hermanto	NOUN
gp-18	16	43	,	,	PUNCT
gp-18	16	44	fitria	fitria	PROPN
gp-18	16	45	ningsih	ningsih	NOUN
gp-18	16	46	,	,	PUNCT
gp-18	16	47	abdul	abdul	PROPN
gp-18	16	48	hairudin	hairudin	PROPN
gp-18	16	49	,	,	PUNCT
gp-18	16	50	said	say	VERB
gp-18	16	51	afriaris	afriaris	NOUN
gp-18	16	52	53	53	NUM
gp-18	16	53	in	in	ADP
gp-18	16	54	indonesia	indonesia	PROPN
gp-18	16	55	will	will	AUX
gp-18	16	56	reach	reach	VERB
gp-18	16	57	180	180	NUM
gp-18	16	58	million	million	NUM
gp-18	16	59	users	user	NOUN
gp-18	16	60	.	.	PUNCT
gp-18	17	1	and	and	CCONJ
gp-18	17	2	the	the	DET
gp-18	17	3	highest	high	ADJ
gp-18	17	4	e	e	NOUN
gp-18	17	5	-	-	NOUN
gp-18	17	6	commerce	commerce	NOUN
gp-18	17	7	revenue	revenue	NOUN
gp-18	17	8	in	in	ADP
gp-18	17	9	indonesia	indonesia	PROPN
gp-18	17	10	is	be	AUX
gp-18	17	11	fashion	fashion	NOUN
gp-18	17	12	.	.	PUNCT
gp-18	18	1	with	with	ADP
gp-18	18	2	the	the	DET
gp-18	18	3	increase	increase	NOUN
gp-18	18	4	in	in	ADP
gp-18	18	5	e	e	NOUN
gp-18	18	6	-	-	NOUN
gp-18	18	7	commerce	commerce	NOUN
gp-18	18	8	users	user	NOUN
gp-18	18	9	in	in	ADP
gp-18	18	10	indonesia	indonesia	PROPN
gp-18	18	11	,	,	PUNCT
gp-18	18	12	this	this	PRON
gp-18	18	13	proves	prove	VERB
gp-18	18	14	the	the	DET
gp-18	18	15	increasing	increase	VERB
gp-18	18	16	interest	interest	NOUN
gp-18	18	17	in	in	ADP
gp-18	18	18	buying	buy	VERB
gp-18	18	19	consumers	consumer	NOUN
gp-18	18	20	to	to	PART
gp-18	18	21	shop	shop	VERB
gp-18	18	22	on	on	ADP
gp-18	18	23	e	e	NOUN
gp-18	18	24	-	-	NOUN
gp-18	18	25	commerce	commerce	NOUN
gp-18	18	26	.	.	PUNCT
gp-18	19	1	according	accord	VERB
gp-18	19	2	to	to	ADP
gp-18	19	3	(	(	PUNCT
gp-18	19	4	cyr	cyr	PROPN
gp-18	19	5	et	et	PROPN
gp-18	19	6	al	al	PROPN
gp-18	19	7	.	.	PROPN
gp-18	19	8	,	,	PUNCT
gp-18	19	9	2008	2008	NUM
gp-18	19	10	)	)	PUNCT
gp-18	19	11	electronic	electronic	ADJ
gp-18	19	12	loyalty	loyalty	NOUN
gp-18	19	13	is	be	AUX
gp-18	19	14	a	a	DET
gp-18	19	15	consumer	consumer	NOUN
gp-18	19	16	desire	desire	NOUN
gp-18	19	17	to	to	PART
gp-18	19	18	revisit	revisit	VERB
gp-18	19	19	a	a	DET
gp-18	19	20	website	website	NOUN
gp-18	19	21	and	and	CCONJ
gp-18	19	22	think	think	VERB
gp-18	19	23	about	about	ADP
gp-18	19	24	buying	buy	VERB
gp-18	19	25	from	from	ADP
gp-18	19	26	that	that	DET
gp-18	19	27	website	website	NOUN
gp-18	19	28	in	in	ADP
gp-18	19	29	the	the	DET
gp-18	19	30	future	future	NOUN
gp-18	19	31	.	.	PUNCT
gp-18	20	1	for	for	ADP
gp-18	20	2	(	(	PUNCT
gp-18	20	3	oliver	oliver	ADJ
gp-18	20	4	,	,	PUNCT
gp-18	20	5	1999	1999	NUM
gp-18	20	6	)	)	PUNCT
gp-18	20	7	,	,	PUNCT
gp-18	20	8	service	service	NOUN
gp-18	20	9	loyalty	loyalty	NOUN
gp-18	20	10	can	can	AUX
gp-18	20	11	be	be	AUX
gp-18	20	12	divided	divide	VERB
gp-18	20	13	into	into	ADP
gp-18	20	14	4	4	NUM
gp-18	20	15	formats	format	NOUN
gp-18	20	16	namely	namely	ADV
gp-18	20	17	;	;	PUNCT
gp-18	20	18	cognitive	cognitive	ADJ
gp-18	20	19	loyalty	loyalty	NOUN
gp-18	20	20	,	,	PUNCT
gp-18	20	21	affective	affective	ADJ
gp-18	20	22	loyalty	loyalty	NOUN
gp-18	20	23	,	,	PUNCT
gp-18	20	24	conative	conative	ADJ
gp-18	20	25	loyalty	loyalty	NOUN
gp-18	20	26	,	,	PUNCT
gp-18	20	27	and	and	CCONJ
gp-18	20	28	action	action	NOUN
gp-18	20	29	loyalty	loyalty	NOUN
gp-18	20	30	.	.	PUNCT
gp-18	21	1	cognitive	cognitive	ADJ
gp-18	21	2	loyalty	loyalty	NOUN
gp-18	21	3	is	be	AUX
gp-18	21	4	loyalty	loyalty	NOUN
gp-18	21	5	that	that	PRON
gp-18	21	6	comes	come	VERB
gp-18	21	7	from	from	ADP
gp-18	21	8	trust	trust	NOUN
gp-18	21	9	in	in	ADP
gp-18	21	10	the	the	DET
gp-18	21	11	brand	brand	NOUN
gp-18	21	12	which	which	PRON
gp-18	21	13	is	be	AUX
gp-18	21	14	the	the	DET
gp-18	21	15	initial	initial	ADJ
gp-18	21	16	level	level	NOUN
gp-18	21	17	of	of	ADP
gp-18	21	18	loyalty	loyalty	NOUN
gp-18	21	19	.	.	PUNCT
gp-18	22	1	at	at	ADP
gp-18	22	2	the	the	DET
gp-18	22	3	cognitive	cognitive	ADJ
gp-18	22	4	fidelity	fidelity	NOUN
gp-18	22	5	level	level	NOUN
gp-18	22	6	,	,	PUNCT
gp-18	22	7	the	the	DET
gp-18	22	8	brand	brand	NOUN
gp-18	22	9	data	datum	NOUN
gp-18	22	10	obtained	obtain	VERB
gp-18	22	11	by	by	ADP
gp-18	22	12	consumers	consumer	NOUN
gp-18	22	13	conveys	convey	VERB
gp-18	22	14	that	that	SCONJ
gp-18	22	15	they	they	PRON
gp-18	22	16	are	be	AUX
gp-18	22	17	more	more	ADV
gp-18	22	18	popular	popular	ADJ
gp-18	22	19	than	than	ADP
gp-18	22	20	existing	exist	VERB
gp-18	22	21	substitutes	substitute	NOUN
gp-18	22	22	.	.	PUNCT
gp-18	23	1	cognitive	cognitive	ADJ
gp-18	23	2	fidelity	fidelity	PROPN
gp-18	23	3	focuses	focus	VERB
gp-18	23	4	on	on	ADP
gp-18	23	5	the	the	DET
gp-18	23	6	perceived	perceive	VERB
gp-18	23	7	capabilities	capability	NOUN
gp-18	23	8	of	of	ADP
gp-18	23	9	the	the	DET
gp-18	23	10	product	product	NOUN
gp-18	23	11	(	(	PUNCT
gp-18	23	12	oliver	oliver	ADV
gp-18	23	13	,	,	PUNCT
gp-18	23	14	1999	1999	NUM
gp-18	23	15	)	)	PUNCT
gp-18	23	16	.	.	PUNCT
gp-18	24	1	the	the	DET
gp-18	24	2	second	second	ADJ
gp-18	24	3	level	level	NOUN
gp-18	24	4	of	of	ADP
gp-18	24	5	loyalty	loyalty	NOUN
gp-18	24	6	is	be	AUX
gp-18	24	7	affective	affective	ADJ
gp-18	24	8	loyalty	loyalty	NOUN
gp-18	24	9	,	,	PUNCT
gp-18	24	10	where	where	SCONJ
gp-18	24	11	loyalty	loyalty	NOUN
gp-18	24	12	is	be	AUX
gp-18	24	13	an	an	DET
gp-18	24	14	accumulation	accumulation	NOUN
gp-18	24	15	of	of	ADP
gp-18	24	16	happiness	happiness	NOUN
gp-18	24	17	for	for	ADP
gp-18	24	18	using	use	VERB
gp-18	24	19	a	a	DET
gp-18	24	20	particular	particular	ADJ
gp-18	24	21	brand	brand	NOUN
gp-18	24	22	.	.	PUNCT
gp-18	25	1	affective	affective	ADJ
gp-18	25	2	loyalty	loyalty	NOUN
gp-18	25	3	aims	aim	VERB
gp-18	25	4	at	at	ADP
gp-18	25	5	liking	like	VERB
gp-18	25	6	the	the	DET
gp-18	25	7	brand	brand	NOUN
gp-18	25	8	(	(	PUNCT
gp-18	25	9	oliver	oliver	PROPN
gp-18	25	10	,	,	PUNCT
gp-18	25	11	1999	1999	NUM
gp-18	25	12	)	)	PUNCT
gp-18	25	13	.	.	PUNCT
gp-18	26	1	conative	conative	ADJ
gp-18	26	2	loyalty	loyalty	NOUN
gp-18	26	3	is	be	AUX
gp-18	26	4	loyalty	loyalty	NOUN
gp-18	26	5	that	that	PRON
gp-18	26	6	exists	exist	VERB
gp-18	26	7	because	because	SCONJ
gp-18	26	8	it	it	PRON
gp-18	26	9	is	be	AUX
gp-18	26	10	influenced	influence	VERB
gp-18	26	11	by	by	ADP
gp-18	26	12	clichés	clichés	ADJ
gp-18	26	13	in	in	ADP
gp-18	26	14	a	a	DET
gp-18	26	15	positive	positive	ADJ
gp-18	26	16	way	way	NOUN
gp-18	26	17	towards	towards	ADP
gp-18	26	18	purchasing	purchase	VERB
gp-18	26	19	a	a	DET
gp-18	26	20	brand	brand	NOUN
gp-18	26	21	.	.	PUNCT
gp-18	27	1	in	in	ADP
gp-18	27	2	conventional	conventional	ADJ
gp-18	27	3	retail	retail	NOUN
gp-18	27	4	,	,	PUNCT
gp-18	27	5	increased	increase	VERB
gp-18	27	6	satisfaction	satisfaction	NOUN
gp-18	27	7	measures	measure	VERB
gp-18	27	8	the	the	DET
gp-18	27	9	results	result	NOUN
gp-18	27	10	of	of	ADP
gp-18	27	11	people	people	NOUN
gp-18	27	12	's	's	PART
gp-18	27	13	feelings	feeling	NOUN
gp-18	27	14	towards	towards	ADP
gp-18	27	15	the	the	DET
gp-18	27	16	store	store	NOUN
gp-18	27	17	's	's	PART
gp-18	27	18	characteristics	characteristic	NOUN
gp-18	27	19	,	,	PUNCT
gp-18	27	20	and	and	CCONJ
gp-18	27	21	its	its	PRON
gp-18	27	22	image	image	NOUN
gp-18	27	23	is	be	AUX
gp-18	27	24	the	the	DET
gp-18	27	25	result	result	NOUN
gp-18	27	26	of	of	ADP
gp-18	27	27	customer	customer	NOUN
gp-18	27	28	evaluations	evaluation	NOUN
gp-18	27	29	and	and	CCONJ
gp-18	27	30	approaches	approach	NOUN
gp-18	27	31	(	(	PUNCT
gp-18	27	32	rangkuti	rangkuti	NOUN
gp-18	27	33	,	,	PUNCT
gp-18	27	34	2013	2013	NUM
gp-18	27	35	)	)	PUNCT
gp-18	27	36	.	.	PUNCT
gp-18	28	1	therefore	therefore	ADV
gp-18	28	2	,	,	PUNCT
gp-18	28	3	satisfaction	satisfaction	NOUN
gp-18	28	4	with	with	ADP
gp-18	28	5	a	a	DET
gp-18	28	6	website	website	NOUN
gp-18	28	7	is	be	AUX
gp-18	28	8	successful	successful	ADJ
gp-18	28	9	if	if	SCONJ
gp-18	28	10	its	its	PRON
gp-18	28	11	attributes	attribute	NOUN
gp-18	28	12	exceed	exceed	VERB
gp-18	28	13	the	the	DET
gp-18	28	14	level	level	NOUN
gp-18	28	15	of	of	ADP
gp-18	28	16	satisfaction	satisfaction	NOUN
gp-18	28	17	;	;	PUNCT
gp-18	28	18	customer	customer	NOUN
gp-18	28	19	satisfaction	satisfaction	NOUN
gp-18	28	20	is	be	AUX
gp-18	28	21	obtained	obtain	VERB
gp-18	28	22	when	when	SCONJ
gp-18	28	23	the	the	DET
gp-18	28	24	data	data	NOUN
gp-18	28	25	system	system	NOUN
gp-18	28	26	matches	match	VERB
gp-18	28	27	the	the	DET
gp-18	28	28	data	datum	NOUN
gp-18	28	29	presented	present	VERB
gp-18	28	30	(	(	PUNCT
gp-18	28	31	teerling	teerling	NOUN
gp-18	28	32	&	&	CCONJ
gp-18	28	33	huizingh	huizingh	PROPN
gp-18	28	34	,	,	PUNCT
gp-18	28	35	2004	2004	NUM
gp-18	28	36	)	)	PUNCT
gp-18	28	37	.	.	PUNCT
gp-18	29	1	satisfaction	satisfaction	NOUN
gp-18	29	2	influences	influence	VERB
gp-18	29	3	the	the	DET
gp-18	29	4	customer	customer	NOUN
gp-18	29	5	's	's	PART
gp-18	29	6	desire	desire	NOUN
gp-18	29	7	to	to	PART
gp-18	29	8	repurchase	repurchase	VERB
gp-18	29	9	(	(	PUNCT
gp-18	29	10	harris	harris	PROPN
gp-18	29	11	&	&	CCONJ
gp-18	29	12	goode	goode	PROPN
gp-18	29	13	,	,	PUNCT
gp-18	29	14	2004	2004	NUM
gp-18	29	15	)	)	PUNCT
gp-18	29	16	.	.	PUNCT
gp-18	30	1	for	for	ADP
gp-18	30	2	(	(	PUNCT
gp-18	30	3	e.	e.	PROPN
gp-18	30	4	w.	w.	PROPN
gp-18	30	5	anderson	anderson	PROPN
gp-18	30	6	&	&	CCONJ
gp-18	30	7	sullivan	sullivan	PROPN
gp-18	30	8	,	,	PUNCT
gp-18	30	9	1993	1993	NUM
gp-18	30	10	)	)	PUNCT
gp-18	30	11	,	,	PUNCT
gp-18	30	12	the	the	DET
gp-18	30	13	intention	intention	NOUN
gp-18	30	14	to	to	PART
gp-18	30	15	repurchase	repurchase	VERB
gp-18	30	16	has	have	VERB
gp-18	30	17	an	an	DET
gp-18	30	18	important	important	ADJ
gp-18	30	19	role	role	NOUN
gp-18	30	20	in	in	ADP
gp-18	30	21	influencing	influence	VERB
gp-18	30	22	the	the	DET
gp-18	30	23	level	level	NOUN
gp-18	30	24	of	of	ADP
gp-18	30	25	satisfaction	satisfaction	NOUN
gp-18	30	26	(	(	PUNCT
gp-18	30	27	canming	canming	NOUN
gp-18	30	28	&	&	CCONJ
gp-18	30	29	jianjun	jianjun	PROPN
gp-18	30	30	,	,	PUNCT
gp-18	30	31	2011	2011	NUM
gp-18	30	32	)	)	PUNCT
gp-18	30	33	.	.	PUNCT
gp-18	31	1	e	e	X
gp-18	31	2	-	-	NOUN
gp-18	31	3	service	service	ADJ
gp-18	31	4	quality	quality	NOUN
gp-18	31	5	is	be	AUX
gp-18	31	6	basically	basically	ADV
gp-18	31	7	the	the	DET
gp-18	31	8	development	development	NOUN
gp-18	31	9	of	of	ADP
gp-18	31	10	service	service	NOUN
gp-18	31	11	quality	quality	NOUN
gp-18	31	12	that	that	PRON
gp-18	31	13	was	be	AUX
gp-18	31	14	previously	previously	ADV
gp-18	31	15	informed	inform	VERB
gp-18	31	16	from	from	ADP
gp-18	31	17	conventional	conventional	ADJ
gp-18	31	18	methods	method	NOUN
gp-18	31	19	to	to	ADP
gp-18	31	20	services	service	NOUN
gp-18	31	21	by	by	ADP
gp-18	31	22	electronic	electronic	ADJ
gp-18	31	23	means	mean	NOUN
gp-18	31	24	using	use	VERB
gp-18	31	25	tools	tool	NOUN
gp-18	31	26	such	such	ADJ
gp-18	31	27	as	as	ADP
gp-18	31	28	the	the	DET
gp-18	31	29	internet	internet	NOUN
gp-18	31	30	.	.	PUNCT
gp-18	32	1	likewise	likewise	ADV
gp-18	32	2	(	(	PUNCT
gp-18	32	3	santos	santos	PROPN
gp-18	32	4	,	,	PUNCT
gp-18	32	5	2003	2003	NUM
gp-18	32	6	)	)	PUNCT
gp-18	32	7	defines	define	VERB
gp-18	32	8	e	e	NOUN
gp-18	32	9	-	-	NOUN
gp-18	32	10	service	service	ADJ
gp-18	32	11	quality	quality	NOUN
gp-18	32	12	as	as	ADP
gp-18	32	13	:	:	PUNCT
gp-18	32	14	overall	overall	ADJ
gp-18	32	15	customer	customer	NOUN
gp-18	32	16	evaluations	evaluation	NOUN
gp-18	32	17	and	and	CCONJ
gp-18	32	18	judgments	judgment	NOUN
gp-18	32	19	of	of	ADP
gp-18	32	20	excellence	excellence	PROPN
gp-18	32	21	e	e	NOUN
gp-18	32	22	-	-	NOUN
gp-18	32	23	service	service	ADJ
gp-18	32	24	delivery	delivery	NOUN
gp-18	32	25	in	in	ADP
gp-18	32	26	the	the	DET
gp-18	32	27	virtual	virtual	ADJ
gp-18	32	28	marketplace	marketplace	NOUN
gp-18	32	29	.	.	PUNCT
gp-18	33	1	on	on	ADP
gp-18	33	2	the	the	DET
gp-18	33	3	other	other	ADJ
gp-18	33	4	hand	hand	NOUN
gp-18	33	5	,	,	PUNCT
gp-18	33	6	(	(	PUNCT
gp-18	33	7	chase	chase	PROPN
gp-18	33	8	&	&	CCONJ
gp-18	33	9	apte	apte	PROPN
gp-18	33	10	,	,	PUNCT
gp-18	33	11	2007	2007	NUM
gp-18	33	12	)	)	PUNCT
gp-18	33	13	stated	state	VERB
gp-18	33	14	that	that	SCONJ
gp-18	33	15	e	e	NOUN
gp-18	33	16	-	-	NOUN
gp-18	33	17	service	service	ADJ
gp-18	33	18	quality	quality	NOUN
gp-18	33	19	is	be	AUX
gp-18	33	20	:	:	PUNCT
gp-18	33	21	services	service	NOUN
gp-18	33	22	provided	provide	VERB
gp-18	33	23	on	on	ADP
gp-18	33	24	the	the	DET
gp-18	33	25	internet	internet	NOUN
gp-18	33	26	network	network	NOUN
gp-18	33	27	as	as	ADP
gp-18	33	28	an	an	DET
gp-18	33	29	expansion	expansion	NOUN
gp-18	33	30	of	of	ADP
gp-18	33	31	the	the	DET
gp-18	33	32	expertise	expertise	NOUN
gp-18	33	33	of	of	ADP
gp-18	33	34	a	a	DET
gp-18	33	35	web	web	NOUN
gp-18	33	36	to	to	AUX
gp-18	33	37	facilitate	facilitate	VERB
gp-18	33	38	shopping	shopping	NOUN
gp-18	33	39	,	,	PUNCT
gp-18	33	40	purchasing	purchasing	NOUN
gp-18	33	41	and	and	CCONJ
gp-18	33	42	distribution	distribution	NOUN
gp-18	33	43	activities	activity	NOUN
gp-18	33	44	in	in	ADP
gp-18	33	45	an	an	DET
gp-18	33	46	efficient	efficient	ADJ
gp-18	33	47	and	and	CCONJ
gp-18	33	48	efficient	efficient	ADJ
gp-18	33	49	manner	manner	NOUN
gp-18	33	50	.	.	PUNCT
gp-18	34	1	it	it	PRON
gp-18	34	2	can	can	AUX
gp-18	34	3	be	be	AUX
gp-18	34	4	said	say	VERB
gp-18	34	5	that	that	SCONJ
gp-18	34	6	e	e	NOUN
gp-18	34	7	-	-	NOUN
gp-18	34	8	service	service	ADJ
gp-18	34	9	quality	quality	NOUN
gp-18	34	10	is	be	AUX
gp-18	34	11	the	the	DET
gp-18	34	12	total	total	ADJ
gp-18	34	13	assessment	assessment	NOUN
gp-18	34	14	and	and	CCONJ
gp-18	34	15	evaluation	evaluation	NOUN
gp-18	34	16	of	of	ADP
gp-18	34	17	the	the	DET
gp-18	34	18	advantages	advantage	NOUN
gp-18	34	19	of	of	ADP
gp-18	34	20	electronic	electronic	ADJ
gp-18	34	21	service	service	NOUN
gp-18	34	22	delivery	delivery	NOUN
gp-18	34	23	in	in	ADP
gp-18	34	24	virtual	virtual	ADJ
gp-18	34	25	markets	market	NOUN
gp-18	34	26	.	.	PUNCT
gp-18	35	1	the	the	DET
gp-18	35	2	development	development	NOUN
gp-18	35	3	of	of	ADP
gp-18	35	4	e	e	NOUN
gp-18	35	5	-	-	NOUN
gp-18	35	6	commerce	commerce	NOUN
gp-18	35	7	has	have	AUX
gp-18	35	8	brought	bring	VERB
gp-18	35	9	many	many	ADJ
gp-18	35	10	changes	change	NOUN
gp-18	35	11	to	to	ADP
gp-18	35	12	business	business	NOUN
gp-18	35	13	activities	activity	NOUN
gp-18	35	14	which	which	PRON
gp-18	35	15	were	be	AUX
gp-18	35	16	initially	initially	ADV
gp-18	35	17	only	only	ADV
gp-18	35	18	based	base	VERB
gp-18	35	19	in	in	ADP
gp-18	35	20	the	the	DET
gp-18	35	21	real	real	ADJ
gp-18	35	22	world	world	NOUN
gp-18	35	23	,	,	PUNCT
gp-18	35	24	then	then	ADV
gp-18	35	25	developed	develop	VERB
gp-18	35	26	into	into	ADP
gp-18	35	27	virtual	virtual	ADJ
gp-18	35	28	worlds	world	NOUN
gp-18	35	29	.	.	PUNCT
gp-18	36	1	the	the	DET
gp-18	36	2	increasing	increase	VERB
gp-18	36	3	number	number	NOUN
gp-18	36	4	of	of	ADP
gp-18	36	5	businesses	business	NOUN
gp-18	36	6	on	on	ADP
gp-18	36	7	the	the	DET
gp-18	36	8	internet	internet	NOUN
gp-18	36	9	will	will	AUX
gp-18	36	10	of	of	ADP
gp-18	36	11	course	course	NOUN
gp-18	36	12	result	result	VERB
gp-18	36	13	in	in	ADP
gp-18	36	14	increasingly	increasingly	ADV
gp-18	36	15	fierce	fierce	ADJ
gp-18	36	16	online	online	ADJ
gp-18	36	17	business	business	NOUN
gp-18	36	18	competition	competition	NOUN
gp-18	36	19	,	,	PUNCT
gp-18	36	20	this	this	PRON
gp-18	36	21	requires	require	VERB
gp-18	36	22	online	online	ADJ
gp-18	36	23	stores	store	NOUN
gp-18	36	24	to	to	PART
gp-18	36	25	pay	pay	VERB
gp-18	36	26	attention	attention	NOUN
gp-18	36	27	to	to	ADP
gp-18	36	28	the	the	DET
gp-18	36	29	factors	factor	NOUN
gp-18	36	30	that	that	PRON
gp-18	36	31	can	can	AUX
gp-18	36	32	continue	continue	VERB
gp-18	36	33	to	to	PART
gp-18	36	34	make	make	VERB
gp-18	36	35	online	online	ADJ
gp-18	36	36	stores	store	NOUN
gp-18	36	37	survive	survive	VERB
gp-18	36	38	,	,	PUNCT
gp-18	36	39	grow	grow	VERB
gp-18	36	40	and	and	CCONJ
gp-18	36	41	develop	develop	VERB
gp-18	36	42	.	.	PUNCT
gp-18	37	1	in	in	ADP
gp-18	37	2	this	this	DET
gp-18	37	3	case	case	NOUN
gp-18	37	4	,	,	PUNCT
gp-18	37	5	many	many	ADJ
gp-18	37	6	consumers	consumer	NOUN
gp-18	37	7	still	still	ADV
gp-18	37	8	have	have	VERB
gp-18	37	9	questions	question	NOUN
gp-18	37	10	about	about	ADP
gp-18	37	11	the	the	DET
gp-18	37	12	security	security	NOUN
gp-18	37	13	system	system	NOUN
gp-18	37	14	,	,	PUNCT
gp-18	37	15	control	control	NOUN
gp-18	37	16	over	over	ADP
gp-18	37	17	personal	personal	ADJ
gp-18	37	18	information	information	NOUN
gp-18	37	19	,	,	PUNCT
gp-18	37	20	product	product	NOUN
gp-18	37	21	quality	quality	NOUN
gp-18	37	22	,	,	PUNCT
gp-18	37	23	payment	payment	NOUN
gp-18	37	24	methods	method	NOUN
gp-18	37	25	,	,	PUNCT
gp-18	37	26	the	the	DET
gp-18	37	27	site	site	NOUN
gp-18	37	28	's	's	PART
gp-18	37	29	ability	ability	NOUN
gp-18	37	30	to	to	PART
gp-18	37	31	manage	manage	VERB
gp-18	37	32	online	online	ADJ
gp-18	37	33	buying	buying	NOUN
gp-18	37	34	and	and	CCONJ
gp-18	37	35	selling	selling	NOUN
gp-18	37	36	and	and	CCONJ
gp-18	37	37	product	product	NOUN
gp-18	37	38	prices	price	NOUN
gp-18	37	39	.	.	PUNCT
gp-18	38	1	if	if	SCONJ
gp-18	38	2	the	the	DET
gp-18	38	3	questions	question	NOUN
gp-18	38	4	asked	ask	VERB
gp-18	38	5	by	by	ADP
gp-18	38	6	consumers	consumer	NOUN
gp-18	38	7	can	can	AUX
gp-18	38	8	be	be	AUX
gp-18	38	9	answered	answer	VERB
gp-18	38	10	by	by	ADP
gp-18	38	11	online	online	ADJ
gp-18	38	12	traders	trader	NOUN
gp-18	38	13	,	,	PUNCT
gp-18	38	14	then	then	ADV
gp-18	38	15	consumer	consumer	NOUN
gp-18	38	16	satisfaction	satisfaction	NOUN
gp-18	38	17	will	will	AUX
gp-18	38	18	be	be	AUX
gp-18	38	19	achieved	achieve	VERB
gp-18	38	20	.	.	PUNCT
gp-18	39	1	there	there	PRON
gp-18	39	2	are	be	VERB
gp-18	39	3	several	several	ADJ
gp-18	39	4	e	e	NOUN
gp-18	39	5	-	-	NOUN
gp-18	39	6	commerce	commerce	NOUN
gp-18	39	7	sites	site	NOUN
gp-18	39	8	in	in	ADP
gp-18	39	9	indonesia	indonesia	PROPN
gp-18	39	10	such	such	ADJ
gp-18	39	11	as	as	ADP
gp-18	39	12	tokopedia	tokopedia	PROPN
gp-18	39	13	,	,	PUNCT
gp-18	39	14	shoppee	shoppee	NOUN
gp-18	39	15	,	,	PUNCT
gp-18	39	16	bukalapak	bukalapak	NOUN
gp-18	39	17	,	,	PUNCT
gp-18	39	18	lazada	lazada	PROPN
gp-18	39	19	,	,	PUNCT
gp-18	39	20	blibli	blibli	NOUN
gp-18	39	21	,	,	PUNCT
gp-18	39	22	jd	jd	PROPN
gp-18	39	23	i	i	PROPN
gp-18	39	24	d	d	PROPN
gp-18	39	25	,	,	PUNCT
gp-18	39	26	bhinneka	bhinneka	PROPN
gp-18	39	27	and	and	CCONJ
gp-18	39	28	several	several	ADJ
gp-18	39	29	others	other	NOUN
gp-18	39	30	.	.	PUNCT
gp-18	40	1	tokopedia	tokopedia	NOUN
gp-18	40	2	is	be	AUX
gp-18	40	3	the	the	DET
gp-18	40	4	e	e	NOUN
gp-18	40	5	-	-	NOUN
gp-18	40	6	commerce	commerce	NOUN
gp-18	40	7	with	with	ADP
gp-18	40	8	the	the	DET
gp-18	40	9	largest	large	ADJ
gp-18	40	10	number	number	NOUN
gp-18	40	11	of	of	ADP
gp-18	40	12	visitors	visitor	NOUN
gp-18	40	13	,	,	PUNCT
gp-18	40	14	followed	follow	VERB
gp-18	40	15	by	by	ADP
gp-18	40	16	shopee	shopee	NOUN
gp-18	40	17	and	and	CCONJ
gp-18	40	18	bukalapak	bukalapak	NOUN
gp-18	40	19	(	(	PUNCT
gp-18	40	20	jayani	jayani	PROPN
gp-18	40	21	,	,	PUNCT
gp-18	40	22	2019	2019	NUM
gp-18	40	23	)	)	PUNCT
gp-18	40	24	.	.	PUNCT
gp-18	41	1	as	as	SCONJ
gp-18	41	2	time	time	NOUN
gp-18	41	3	goes	go	VERB
gp-18	41	4	by	by	ADP
gp-18	41	5	,	,	PUNCT
gp-18	41	6	business	business	NOUN
gp-18	41	7	competition	competition	NOUN
gp-18	41	8	in	in	ADP
gp-18	41	9	the	the	DET
gp-18	41	10	e	e	PROPN
gp-18	41	11	-	-	NOUN
gp-18	41	12	commerce	commerce	NOUN
gp-18	41	13	world	world	NOUN
gp-18	41	14	is	be	AUX
gp-18	41	15	getting	get	VERB
gp-18	41	16	tougher	tough	ADJ
gp-18	41	17	,	,	PUNCT
gp-18	41	18	so	so	CCONJ
gp-18	41	19	it	it	PRON
gp-18	41	20	is	be	AUX
gp-18	41	21	very	very	ADV
gp-18	41	22	important	important	ADJ
gp-18	41	23	for	for	SCONJ
gp-18	41	24	e	e	NOUN
gp-18	41	25	-	-	NOUN
gp-18	41	26	commerce	commerce	NOUN
gp-18	41	27	to	to	PART
gp-18	41	28	pay	pay	VERB
gp-18	41	29	more	more	ADJ
gp-18	41	30	attention	attention	NOUN
gp-18	41	31	to	to	ADP
gp-18	41	32	its	its	PRON
gp-18	41	33	marketplace	marketplace	NOUN
gp-18	41	34	to	to	PART
gp-18	41	35	be	be	AUX
gp-18	41	36	even	even	ADV
gp-18	41	37	better	well	ADJ
gp-18	41	38	at	at	ADP
gp-18	41	39	retaining	retain	VERB
gp-18	41	40	its	its	PRON
gp-18	41	41	customers	customer	NOUN
gp-18	41	42	.	.	PUNCT
gp-18	42	1	to	to	PART
gp-18	42	2	maintain	maintain	VERB
gp-18	42	3	or	or	CCONJ
gp-18	42	4	increase	increase	VERB
gp-18	42	5	the	the	DET
gp-18	42	6	number	number	NOUN
gp-18	42	7	of	of	ADP
gp-18	42	8	customers	customer	NOUN
gp-18	42	9	in	in	ADP
gp-18	42	10	a	a	DET
gp-18	42	11	business	business	NOUN
gp-18	42	12	,	,	PUNCT
gp-18	42	13	namely	namely	ADV
gp-18	42	14	the	the	DET
gp-18	42	15	company	company	NOUN
gp-18	42	16	must	must	AUX
gp-18	42	17	be	be	AUX
gp-18	42	18	able	able	ADJ
gp-18	42	19	and	and	CCONJ
gp-18	42	20	strive	strive	VERB
gp-18	42	21	to	to	PART
gp-18	42	22	present	present	VERB
gp-18	42	23	customer	customer	NOUN
gp-18	42	24	loyalty	loyalty	NOUN
gp-18	42	25	,	,	PUNCT
gp-18	42	26	with	with	ADP
gp-18	42	27	a	a	DET
gp-18	42	28	sense	sense	NOUN
gp-18	42	29	of	of	ADP
gp-18	42	30	loyalty	loyalty	NOUN
gp-18	42	31	a	a	DET
gp-18	42	32	consumer	consumer	NOUN
gp-18	42	33	will	will	AUX
gp-18	42	34	not	not	PART
gp-18	42	35	be	be	AUX
gp-18	42	36	easily	easily	ADV
gp-18	42	37	attracted	attract	VERB
gp-18	42	38	to	to	ADP
gp-18	42	39	american	american	ADJ
gp-18	42	40	journal	journal	PROPN
gp-18	42	41	of	of	ADP
gp-18	42	42	economic	economic	ADJ
gp-18	42	43	and	and	CCONJ
gp-18	42	44	management	management	NOUN
gp-18	42	45	business	business	NOUN
gp-18	42	46	vol	vol	NOUN
gp-18	42	47	.	.	PROPN
gp-18	43	1	2	2	NUM
gp-18	44	1	no	no	NOUN
gp-18	44	2	.	.	NOUN
gp-18	44	3	2	2	NUM
gp-18	44	4	february	february	NOUN
gp-18	44	5	2023	2023	NUM
gp-18	44	6	54	54	NUM
gp-18	44	7	competitors	competitor	NOUN
gp-18	44	8	(	(	PUNCT
gp-18	44	9	sofiani	sofiani	PROPN
gp-18	44	10	&	&	CCONJ
gp-18	44	11	sagir	sagir	PROPN
gp-18	44	12	,	,	PUNCT
gp-18	44	13	2022	2022	NUM
gp-18	44	14	)	)	PUNCT
gp-18	44	15	.	.	PUNCT
gp-18	45	1	therefore	therefore	ADV
gp-18	45	2	,	,	PUNCT
gp-18	45	3	researchers	researcher	NOUN
gp-18	45	4	are	be	AUX
gp-18	45	5	interested	interested	ADJ
gp-18	45	6	in	in	ADP
gp-18	45	7	conducting	conduct	VERB
gp-18	45	8	research	research	NOUN
gp-18	45	9	with	with	ADP
gp-18	45	10	the	the	DET
gp-18	45	11	title	title	NOUN
gp-18	45	12	"	"	PUNCT
gp-18	45	13	effect	effect	NOUN
gp-18	45	14	of	of	ADP
gp-18	45	15	e	e	NOUN
gp-18	45	16	-	-	NOUN
gp-18	45	17	satisfaction	satisfaction	NOUN
gp-18	45	18	,	,	PUNCT
gp-18	45	19	and	and	CCONJ
gp-18	45	20	e	e	NOUN
gp-18	45	21	-	-	NOUN
gp-18	45	22	service	service	ADJ
gp-18	45	23	quality	quality	NOUN
gp-18	45	24	on	on	ADP
gp-18	45	25	e	e	NOUN
gp-18	45	26	-	-	NOUN
gp-18	45	27	loyalty	loyalty	NOUN
gp-18	45	28	of	of	ADP
gp-18	45	29	e	e	NOUN
gp-18	45	30	-	-	NOUN
gp-18	45	31	commerce	commerce	NOUN
gp-18	45	32	users	user	NOUN
gp-18	45	33	in	in	ADP
gp-18	45	34	indonesia	indonesia	PROPN
gp-18	45	35	"	"	PUNCT
gp-18	45	36	.	.	PUNCT
gp-18	46	1	research	research	NOUN
gp-18	46	2	methods	method	NOUN
gp-18	46	3	this	this	DET
gp-18	46	4	research	research	NOUN
gp-18	46	5	uses	use	VERB
gp-18	46	6	quantitative	quantitative	ADJ
gp-18	46	7	research	research	NOUN
gp-18	46	8	methods	method	NOUN
gp-18	46	9	.	.	PUNCT
gp-18	47	1	this	this	DET
gp-18	47	2	type	type	NOUN
gp-18	47	3	of	of	ADP
gp-18	47	4	quantitative	quantitative	ADJ
gp-18	47	5	research	research	NOUN
gp-18	47	6	is	be	AUX
gp-18	47	7	very	very	ADV
gp-18	47	8	suitable	suitable	ADJ
gp-18	47	9	to	to	PART
gp-18	47	10	be	be	AUX
gp-18	47	11	applied	apply	VERB
gp-18	47	12	when	when	SCONJ
gp-18	47	13	this	this	DET
gp-18	47	14	research	research	NOUN
gp-18	47	15	aims	aim	VERB
gp-18	47	16	to	to	PART
gp-18	47	17	determine	determine	VERB
gp-18	47	18	cause	cause	NOUN
gp-18	47	19	and	and	CCONJ
gp-18	47	20	effect	effect	NOUN
gp-18	47	21	or	or	CCONJ
gp-18	47	22	relationships	relationship	NOUN
gp-18	47	23	.	.	PUNCT
gp-18	48	1	what	what	PRON
gp-18	48	2	is	be	AUX
gp-18	48	3	meant	mean	VERB
gp-18	48	4	here	here	ADV
gp-18	48	5	is	be	AUX
gp-18	48	6	the	the	DET
gp-18	48	7	influence	influence	NOUN
gp-18	48	8	of	of	ADP
gp-18	48	9	e	e	NOUN
gp-18	48	10	-	-	NOUN
gp-18	48	11	satisfaction	satisfaction	NOUN
gp-18	48	12	,	,	PUNCT
gp-18	48	13	and	and	CCONJ
gp-18	48	14	eservice	eservice	ADJ
gp-18	48	15	quality	quality	NOUN
gp-18	48	16	on	on	ADP
gp-18	48	17	e	e	NOUN
gp-18	48	18	-	-	NOUN
gp-18	48	19	loyalty	loyalty	NOUN
gp-18	48	20	of	of	ADP
gp-18	48	21	e	e	NOUN
gp-18	48	22	-	-	NOUN
gp-18	48	23	commerce	commerce	NOUN
gp-18	48	24	users	user	NOUN
gp-18	48	25	in	in	ADP
gp-18	48	26	indonesia	indonesia	PROPN
gp-18	48	27	.	.	PUNCT
gp-18	49	1	the	the	DET
gp-18	49	2	population	population	NOUN
gp-18	49	3	in	in	ADP
gp-18	49	4	this	this	DET
gp-18	49	5	study	study	NOUN
gp-18	49	6	are	be	AUX
gp-18	49	7	all	all	PRON
gp-18	49	8	online	online	ADJ
gp-18	49	9	shopping	shopping	NOUN
gp-18	49	10	application	application	NOUN
gp-18	49	11	users	user	NOUN
gp-18	49	12	whose	whose	DET
gp-18	49	13	number	number	NOUN
gp-18	49	14	is	be	AUX
gp-18	49	15	infinite	infinite	ADJ
gp-18	49	16	because	because	SCONJ
gp-18	49	17	they	they	PRON
gp-18	49	18	always	always	ADV
gp-18	49	19	experience	experience	VERB
gp-18	49	20	additions	addition	NOUN
gp-18	49	21	every	every	DET
gp-18	49	22	day	day	NOUN
gp-18	49	23	.	.	PUNCT
gp-18	50	1	the	the	DET
gp-18	50	2	minimum	minimum	ADJ
gp-18	50	3	number	number	NOUN
gp-18	50	4	of	of	ADP
gp-18	50	5	samples	sample	NOUN
gp-18	50	6	in	in	ADP
gp-18	50	7	this	this	DET
gp-18	50	8	study	study	NOUN
gp-18	50	9	was	be	AUX
gp-18	50	10	100	100	NUM
gp-18	50	11	people	people	NOUN
gp-18	50	12	,	,	PUNCT
gp-18	50	13	while	while	SCONJ
gp-18	50	14	in	in	ADP
gp-18	50	15	this	this	DET
gp-18	50	16	study	study	NOUN
gp-18	50	17	the	the	DET
gp-18	50	18	researchers	researcher	NOUN
gp-18	50	19	obtained	obtain	VERB
gp-18	50	20	as	as	ADV
gp-18	50	21	many	many	ADJ
gp-18	50	22	as	as	ADP
gp-18	50	23	200	200	NUM
gp-18	50	24	respondents	respondent	NOUN
gp-18	50	25	.	.	PUNCT
gp-18	51	1	sampling	sample	VERB
gp-18	51	2	was	be	AUX
gp-18	51	3	carried	carry	VERB
gp-18	51	4	out	out	ADP
gp-18	51	5	using	use	VERB
gp-18	51	6	cluster	cluster	NOUN
gp-18	51	7	random	random	ADJ
gp-18	51	8	sampling	sampling	NOUN
gp-18	51	9	and	and	CCONJ
gp-18	51	10	simple	simple	ADJ
gp-18	51	11	random	random	ADJ
gp-18	51	12	sampling	sampling	NOUN
gp-18	51	13	techniques	technique	NOUN
gp-18	51	14	.	.	PUNCT
gp-18	52	1	cluster	cluster	NOUN
gp-18	52	2	random	random	ADJ
gp-18	52	3	sampling	sampling	NOUN
gp-18	52	4	is	be	AUX
gp-18	52	5	to	to	PART
gp-18	52	6	determine	determine	VERB
gp-18	52	7	the	the	DET
gp-18	52	8	sample	sample	NOUN
gp-18	52	9	if	if	SCONJ
gp-18	52	10	the	the	DET
gp-18	52	11	object	object	NOUN
gp-18	52	12	to	to	PART
gp-18	52	13	be	be	AUX
gp-18	52	14	studied	study	VERB
gp-18	52	15	is	be	AUX
gp-18	52	16	very	very	ADV
gp-18	52	17	large	large	ADJ
gp-18	52	18	.	.	PUNCT
gp-18	53	1	the	the	DET
gp-18	53	2	simple	simple	ADJ
gp-18	53	3	random	random	ADJ
gp-18	53	4	sampling	sampling	NOUN
gp-18	53	5	is	be	AUX
gp-18	53	6	a	a	DET
gp-18	53	7	technique	technique	NOUN
gp-18	53	8	of	of	ADP
gp-18	53	9	taking	take	VERB
gp-18	53	10	samples	sample	NOUN
gp-18	53	11	from	from	ADP
gp-18	53	12	the	the	DET
gp-18	53	13	population	population	NOUN
gp-18	53	14	randomly	randomly	ADV
gp-18	53	15	without	without	ADP
gp-18	53	16	regard	regard	NOUN
gp-18	53	17	to	to	ADP
gp-18	53	18	the	the	DET
gp-18	53	19	existing	exist	VERB
gp-18	53	20	strata	strata	NOUN
gp-18	53	21	in	in	ADP
gp-18	53	22	the	the	DET
gp-18	53	23	population	population	NOUN
gp-18	53	24	.	.	PUNCT
gp-18	54	1	so	so	ADV
gp-18	54	2	that	that	SCONJ
gp-18	54	3	all	all	DET
gp-18	54	4	members	member	NOUN
gp-18	54	5	of	of	ADP
gp-18	54	6	the	the	DET
gp-18	54	7	population	population	NOUN
gp-18	54	8	have	have	VERB
gp-18	54	9	the	the	DET
gp-18	54	10	opportunity	opportunity	NOUN
gp-18	54	11	to	to	PART
gp-18	54	12	be	be	AUX
gp-18	54	13	selected	select	VERB
gp-18	54	14	as	as	ADP
gp-18	54	15	samples	sample	NOUN
gp-18	54	16	in	in	ADP
gp-18	54	17	the	the	DET
gp-18	54	18	study	study	NOUN
gp-18	54	19	.	.	PUNCT
gp-18	55	1	the	the	DET
gp-18	55	2	primary	primary	ADJ
gp-18	55	3	data	datum	NOUN
gp-18	55	4	in	in	ADP
gp-18	55	5	this	this	DET
gp-18	55	6	study	study	NOUN
gp-18	55	7	were	be	AUX
gp-18	55	8	collected	collect	VERB
gp-18	55	9	directly	directly	ADV
gp-18	55	10	through	through	ADP
gp-18	55	11	questionnaires	questionnaire	NOUN
gp-18	55	12	from	from	ADP
gp-18	55	13	respondents	respondent	NOUN
gp-18	55	14	who	who	PRON
gp-18	55	15	were	be	AUX
gp-18	55	16	e	e	NOUN
gp-18	55	17	-	-	NOUN
gp-18	55	18	commerce	commerce	NOUN
gp-18	55	19	users	user	NOUN
gp-18	55	20	in	in	ADP
gp-18	55	21	indonesia	indonesia	PROPN
gp-18	55	22	.	.	PUNCT
gp-18	56	1	secondary	secondary	ADJ
gp-18	56	2	data	datum	NOUN
gp-18	56	3	collected	collect	VERB
gp-18	56	4	in	in	ADP
gp-18	56	5	this	this	DET
gp-18	56	6	study	study	NOUN
gp-18	56	7	includes	include	VERB
gp-18	56	8	observations	observation	NOUN
gp-18	56	9	,	,	PUNCT
gp-18	56	10	documentation	documentation	NOUN
gp-18	56	11	,	,	PUNCT
gp-18	56	12	literature	literature	NOUN
gp-18	56	13	reviews	review	NOUN
gp-18	56	14	,	,	PUNCT
gp-18	56	15	and	and	CCONJ
gp-18	56	16	other	other	ADJ
gp-18	56	17	supporting	support	VERB
gp-18	56	18	documents	document	NOUN
gp-18	56	19	related	relate	VERB
gp-18	56	20	to	to	ADP
gp-18	56	21	the	the	DET
gp-18	56	22	development	development	NOUN
gp-18	56	23	of	of	ADP
gp-18	56	24	e	e	NOUN
gp-18	56	25	-	-	NOUN
gp-18	56	26	commerce	commerce	NOUN
gp-18	56	27	in	in	ADP
gp-18	56	28	indonesia	indonesia	PROPN
gp-18	56	29	.	.	PUNCT
gp-18	57	1	secondary	secondary	ADJ
gp-18	57	2	data	datum	NOUN
gp-18	57	3	collection	collection	NOUN
gp-18	57	4	in	in	ADP
gp-18	57	5	the	the	DET
gp-18	57	6	form	form	NOUN
gp-18	57	7	of	of	ADP
gp-18	57	8	various	various	ADJ
gp-18	57	9	documents	document	NOUN
gp-18	57	10	is	be	AUX
gp-18	57	11	carried	carry	VERB
gp-18	57	12	out	out	ADP
gp-18	57	13	by	by	ADP
gp-18	57	14	examining	examine	VERB
gp-18	57	15	and	and	CCONJ
gp-18	57	16	reviewing	review	VERB
gp-18	57	17	various	various	ADJ
gp-18	57	18	notes	note	NOUN
gp-18	57	19	,	,	PUNCT
gp-18	57	20	reports	report	NOUN
gp-18	57	21	and	and	CCONJ
gp-18	57	22	other	other	ADJ
gp-18	57	23	documents	document	NOUN
gp-18	57	24	from	from	ADP
gp-18	57	25	various	various	ADJ
gp-18	57	26	sources	source	NOUN
gp-18	57	27	or	or	CCONJ
gp-18	57	28	institutions	institution	NOUN
gp-18	57	29	that	that	PRON
gp-18	57	30	are	be	AUX
gp-18	57	31	related	relate	VERB
gp-18	57	32	to	to	ADP
gp-18	57	33	the	the	DET
gp-18	57	34	problem	problem	NOUN
gp-18	57	35	under	under	ADP
gp-18	57	36	study	study	NOUN
gp-18	57	37	,	,	PUNCT
gp-18	57	38	including	include	VERB
gp-18	57	39	katadata	katadata	NOUN
gp-18	57	40	reports	report	NOUN
gp-18	57	41	,	,	PUNCT
gp-18	57	42	databooks	databook	NOUN
gp-18	57	43	and	and	CCONJ
gp-18	57	44	insight	insight	NOUN
gp-18	57	45	center	center	NOUN
gp-18	57	46	katadata	katadata	PROPN
gp-18	57	47	.	.	PUNCT
gp-18	58	1	result	result	NOUN
gp-18	58	2	and	and	CCONJ
gp-18	58	3	discussion	discussion	NOUN
gp-18	58	4	results	result	VERB
gp-18	58	5	1	1	NUM
gp-18	58	6	.	.	PUNCT
gp-18	58	7	reliability	reliability	NOUN
gp-18	58	8	test	test	NOUN
gp-18	58	9	measuring	measure	VERB
gp-18	58	10	reliability	reliability	NOUN
gp-18	58	11	can	can	AUX
gp-18	58	12	be	be	AUX
gp-18	58	13	done	do	VERB
gp-18	58	14	using	use	VERB
gp-18	58	15	3	3	NUM
gp-18	58	16	(	(	PUNCT
gp-18	58	17	three	three	NUM
gp-18	58	18	)	)	PUNCT
gp-18	58	19	ways	way	NOUN
gp-18	58	20	,	,	PUNCT
gp-18	58	21	namely	namely	ADV
gp-18	58	22	:	:	PUNCT
gp-18	58	23	a.	a.	NOUN
gp-18	58	24	composite	composite	ADJ
gp-18	58	25	reliability	reliability	NOUN
gp-18	58	26	,	,	PUNCT
gp-18	58	27	if	if	SCONJ
gp-18	58	28	the	the	DET
gp-18	58	29	composite	composite	ADJ
gp-18	58	30	reliability	reliability	NOUN
gp-18	58	31	value	value	NOUN
gp-18	58	32	between	between	ADP
gp-18	58	33	the	the	DET
gp-18	58	34	constructs	construct	NOUN
gp-18	58	35	and	and	CCONJ
gp-18	58	36	the	the	DET
gp-18	58	37	indicators	indicator	NOUN
gp-18	58	38	gives	give	VERB
gp-18	58	39	good	good	ADJ
gp-18	58	40	results	result	NOUN
gp-18	58	41	,	,	PUNCT
gp-18	58	42	which	which	PRON
gp-18	58	43	is	be	AUX
gp-18	58	44	above	above	ADP
gp-18	58	45	0.70	0.70	NUM
gp-18	58	46	.	.	PUNCT
gp-18	59	1	where	where	SCONJ
gp-18	59	2	according	accord	VERB
gp-18	59	3	to	to	ADP
gp-18	59	4	chin	chin	NOUN
gp-18	59	5	by	by	ADP
gp-18	59	6	(	(	PUNCT
gp-18	59	7	ghozali	ghozali	PROPN
gp-18	59	8	,	,	PUNCT
gp-18	59	9	2011	2011	NUM
gp-18	59	10	)	)	PUNCT
gp-18	59	11	the	the	DET
gp-18	59	12	results	result	NOUN
gp-18	59	13	of	of	ADP
gp-18	59	14	a	a	DET
gp-18	59	15	loading	loading	NOUN
gp-18	59	16	factor	factor	NOUN
gp-18	59	17	of	of	ADP
gp-18	59	18	0.70	0.70	NUM
gp-18	59	19	and	and	CCONJ
gp-18	59	20	above	above	ADV
gp-18	59	21	are	be	AUX
gp-18	59	22	good	good	ADJ
gp-18	59	23	.	.	PUNCT
gp-18	60	1	b.	b.	PROPN
gp-18	60	2	average	average	ADJ
gp-18	60	3	variance	variance	NOUN
gp-18	60	4	extracted	extract	VERB
gp-18	60	5	(	(	PUNCT
gp-18	60	6	ave	ave	NOUN
gp-18	60	7	)	)	PUNCT
gp-18	60	8	value	value	NOUN
gp-18	60	9	,	,	PUNCT
gp-18	60	10	if	if	SCONJ
gp-18	60	11	the	the	DET
gp-18	60	12	ave	ave	NOUN
gp-18	60	13	value	value	NOUN
gp-18	60	14	is	be	AUX
gp-18	60	15	>	>	X
gp-18	60	16	0.5	0.5	NUM
gp-18	60	17	then	then	ADV
gp-18	60	18	the	the	DET
gp-18	60	19	indicators	indicator	NOUN
gp-18	60	20	used	use	VERB
gp-18	60	21	in	in	ADP
gp-18	60	22	research	research	NOUN
gp-18	60	23	are	be	AUX
gp-18	60	24	reliable	reliable	ADJ
gp-18	60	25	,	,	PUNCT
gp-18	60	26	and	and	CCONJ
gp-18	60	27	can	can	AUX
gp-18	60	28	be	be	AUX
gp-18	60	29	used	use	VERB
gp-18	60	30	for	for	ADP
gp-18	60	31	research	research	NOUN
gp-18	60	32	.	.	PUNCT
gp-18	61	1	c.	c.	PROPN
gp-18	61	2	cronbach	cronbach	VERB
gp-18	61	3	alpha	alpha	NOUN
gp-18	61	4	value	value	NOUN
gp-18	61	5	,	,	PUNCT
gp-18	61	6	if	if	SCONJ
gp-18	61	7	the	the	DET
gp-18	61	8	cronbach	cronbach	ADJ
gp-18	61	9	alpha	alpha	NOUN
gp-18	61	10	value	value	NOUN
gp-18	61	11	is	be	AUX
gp-18	61	12	>	>	X
gp-18	61	13	0.70	0.70	NUM
gp-18	61	14	then	then	ADV
gp-18	61	15	the	the	DET
gp-18	61	16	construct	construct	NOUN
gp-18	61	17	can	can	AUX
gp-18	61	18	be	be	AUX
gp-18	61	19	said	say	VERB
gp-18	61	20	to	to	PART
gp-18	61	21	have	have	VERB
gp-18	61	22	good	good	ADJ
gp-18	61	23	reliability	reliability	NOUN
gp-18	61	24	.	.	PUNCT
gp-18	62	1	the	the	DET
gp-18	62	2	results	result	NOUN
gp-18	62	3	of	of	ADP
gp-18	62	4	composite	composite	ADJ
gp-18	62	5	reliability	reliability	NOUN
gp-18	62	6	between	between	ADP
gp-18	62	7	constructs	construct	NOUN
gp-18	62	8	and	and	CCONJ
gp-18	62	9	their	their	PRON
gp-18	62	10	indicators	indicator	NOUN
gp-18	62	11	can	can	AUX
gp-18	62	12	be	be	AUX
gp-18	62	13	seen	see	VERB
gp-18	62	14	in	in	ADP
gp-18	62	15	the	the	DET
gp-18	62	16	following	follow	VERB
gp-18	62	17	table	table	NOUN
gp-18	62	18	:	:	PUNCT
gp-18	62	19	table	table	NOUN
gp-18	62	20	1	1	NUM
gp-18	62	21	.	.	PUNCT
gp-18	62	22	reliability	reliability	NOUN
gp-18	62	23	test	test	NOUN
gp-18	62	24	results	result	NOUN
gp-18	62	25	e	e	VERB
gp-18	62	26	-	-	VERB
gp-18	62	27	sat	sit	VERB
gp-18	62	28	e	e	ADJ
gp-18	62	29	-	-	ADJ
gp-18	62	30	sq	sq	ADJ
gp-18	62	31	e	e	PROPN
gp-18	62	32	-	-	PROPN
gp-18	62	33	loy	loy	PROPN
gp-18	62	34	composite	composite	ADJ
gp-18	62	35	reliab	reliab	VERB
gp-18	62	36	0.896	0.896	NUM
gp-18	62	37	0.849	0.849	NUM
gp-18	62	38	0.885	0.885	NUM
gp-18	62	39	cronbach	cronbach	NOUN
gp-18	62	40	’s	’s	PART
gp-18	62	41	alpha	alpha	NOUN
gp-18	62	42	0.845	0.845	NUM
gp-18	62	43	0.762	0.762	NUM
gp-18	62	44	0.837	0.837	NUM
gp-18	62	45	avg	avg	PROPN
gp-18	63	1	.	.	PROPN
gp-18	63	2	var	var	PROPN
gp-18	63	3	.	.	PUNCT
gp-18	64	1	ectrac	ectrac	PROPN
gp-18	64	2	0.684	0.684	NUM
gp-18	64	3	0.586	0.586	NUM
gp-18	64	4	0.606	0.606	NUM
gp-18	64	5	data	datum	NOUN
gp-18	64	6	source	source	NOUN
gp-18	64	7	:	:	PUNCT
gp-18	64	8	output	output	NOUN
gp-18	64	9	of	of	ADP
gp-18	64	10	data	datum	NOUN
gp-18	64	11	processing	processing	NOUN
gp-18	64	12	with	with	ADP
gp-18	64	13	warppls	warppls	NOUN
gp-18	64	14	,	,	PUNCT
gp-18	64	15	2022	2022	NUM
gp-18	64	16	roky	roky	PROPN
gp-18	64	17	apriansyah	apriansyah	NOUN
gp-18	64	18	,	,	PUNCT
gp-18	64	19	hermanto	hermanto	NOUN
gp-18	64	20	,	,	PUNCT
gp-18	64	21	fitria	fitria	PROPN
gp-18	64	22	ningsih	ningsih	NOUN
gp-18	64	23	,	,	PUNCT
gp-18	64	24	abdul	abdul	PROPN
gp-18	64	25	hairudin	hairudin	PROPN
gp-18	64	26	,	,	PUNCT
gp-18	64	27	said	say	VERB
gp-18	64	28	afriaris	afriaris	PROPN
gp-18	64	29	55	55	NUM
gp-18	64	30	table	table	NOUN
gp-18	64	31	1	1	NUM
gp-18	64	32	.	.	PUNCT
gp-18	64	33	shows	show	VERB
gp-18	64	34	the	the	DET
gp-18	64	35	results	result	NOUN
gp-18	64	36	of	of	ADP
gp-18	64	37	the	the	DET
gp-18	64	38	reliability	reliability	NOUN
gp-18	64	39	test	test	NOUN
gp-18	64	40	for	for	ADP
gp-18	64	41	each	each	DET
gp-18	64	42	construct	construct	NOUN
gp-18	64	43	can	can	AUX
gp-18	64	44	be	be	AUX
gp-18	64	45	said	say	VERB
gp-18	64	46	to	to	PART
gp-18	64	47	be	be	AUX
gp-18	64	48	good	good	ADJ
gp-18	64	49	.	.	PUNCT
gp-18	65	1	this	this	PRON
gp-18	65	2	is	be	AUX
gp-18	65	3	evidenced	evidence	VERB
gp-18	65	4	by	by	ADP
gp-18	65	5	the	the	DET
gp-18	65	6	ave	ave	PROPN
gp-18	65	7	value	value	NOUN
gp-18	65	8	of	of	ADP
gp-18	65	9	each	each	DET
gp-18	65	10	construct	construct	NOUN
gp-18	65	11	,	,	PUNCT
gp-18	65	12	which	which	PRON
gp-18	65	13	can	can	AUX
gp-18	65	14	be	be	AUX
gp-18	65	15	used	use	VERB
gp-18	65	16	in	in	ADP
gp-18	65	17	the	the	DET
gp-18	65	18	analysis	analysis	NOUN
gp-18	65	19	process	process	NOUN
gp-18	65	20	to	to	PART
gp-18	65	21	show	show	VERB
gp-18	65	22	whether	whether	SCONJ
gp-18	65	23	there	there	PRON
gp-18	65	24	is	be	VERB
gp-18	65	25	a	a	DET
gp-18	65	26	relationship	relationship	NOUN
gp-18	65	27	in	in	ADP
gp-18	65	28	each	each	DET
gp-18	65	29	construct	construct	NOUN
gp-18	65	30	,	,	PUNCT
gp-18	65	31	because	because	SCONJ
gp-18	65	32	the	the	DET
gp-18	65	33	results	result	NOUN
gp-18	65	34	obtained	obtain	VERB
gp-18	65	35	have	have	VERB
gp-18	65	36	a	a	DET
gp-18	65	37	value	value	NOUN
gp-18	65	38	of	of	ADP
gp-18	65	39	>	>	PRON
gp-18	65	40	0.70	0.70	NUM
gp-18	65	41	,	,	PUNCT
gp-18	65	42	from	from	ADP
gp-18	65	43	the	the	DET
gp-18	65	44	results	result	NOUN
gp-18	65	45	above	above	ADP
gp-18	65	46	all	all	DET
gp-18	65	47	variables	variable	NOUN
gp-18	65	48	have	have	VERB
gp-18	65	49	a	a	DET
gp-18	65	50	composite	composite	ADJ
gp-18	65	51	reliability	reliability	NOUN
gp-18	65	52	value	value	NOUN
gp-18	65	53	of	of	ADP
gp-18	65	54	>	>	X
gp-18	65	55	0	0	NUM
gp-18	65	56	.	.	NOUN
gp-18	65	57	7	7	NUM
gp-18	65	58	means	mean	VERB
gp-18	65	59	that	that	SCONJ
gp-18	65	60	it	it	PRON
gp-18	65	61	has	have	VERB
gp-18	65	62	a	a	DET
gp-18	65	63	good	good	ADJ
gp-18	65	64	reliability	reliability	NOUN
gp-18	65	65	value	value	NOUN
gp-18	65	66	and	and	CCONJ
gp-18	65	67	can	can	AUX
gp-18	65	68	be	be	AUX
gp-18	65	69	used	use	VERB
gp-18	65	70	for	for	ADP
gp-18	65	71	further	further	ADJ
gp-18	65	72	research	research	NOUN
gp-18	65	73	processes	process	NOUN
gp-18	65	74	.	.	PUNCT
gp-18	66	1	reliability	reliability	NOUN
gp-18	66	2	indicates	indicate	VERB
gp-18	66	3	that	that	SCONJ
gp-18	66	4	the	the	DET
gp-18	66	5	indicators	indicator	NOUN
gp-18	66	6	used	use	VERB
gp-18	66	7	in	in	ADP
gp-18	66	8	real	real	ADJ
gp-18	66	9	research	research	NOUN
gp-18	66	10	are	be	AUX
gp-18	66	11	in	in	ADP
gp-18	66	12	accordance	accordance	NOUN
gp-18	66	13	with	with	ADP
gp-18	66	14	the	the	DET
gp-18	66	15	real	real	ADJ
gp-18	66	16	conditions	condition	NOUN
gp-18	66	17	of	of	ADP
gp-18	66	18	the	the	DET
gp-18	66	19	research	research	NOUN
gp-18	66	20	object	object	NOUN
gp-18	66	21	.	.	PUNCT
gp-18	67	1	2	2	X
gp-18	67	2	.	.	X
gp-18	67	3	hypothesis	hypothesis	NOUN
gp-18	67	4	testing	test	VERB
gp-18	67	5	this	this	DET
gp-18	67	6	section	section	NOUN
gp-18	67	7	presents	present	VERB
gp-18	67	8	the	the	DET
gp-18	67	9	results	result	NOUN
gp-18	67	10	of	of	ADP
gp-18	67	11	testing	test	VERB
gp-18	67	12	the	the	DET
gp-18	67	13	research	research	NOUN
gp-18	67	14	hypothesis	hypothesis	NOUN
gp-18	67	15	that	that	PRON
gp-18	67	16	was	be	AUX
gp-18	67	17	proposed	propose	VERB
gp-18	67	18	in	in	ADP
gp-18	67	19	the	the	DET
gp-18	67	20	previous	previous	ADJ
gp-18	67	21	chapter	chapter	NOUN
gp-18	67	22	.	.	PUNCT
gp-18	68	1	to	to	PART
gp-18	68	2	determine	determine	VERB
gp-18	68	3	whether	whether	SCONJ
gp-18	68	4	a	a	DET
gp-18	68	5	hypothesis	hypothesis	NOUN
gp-18	68	6	is	be	AUX
gp-18	68	7	accepted	accept	VERB
gp-18	68	8	or	or	CCONJ
gp-18	68	9	not	not	PART
gp-18	68	10	is	be	AUX
gp-18	68	11	by	by	ADP
gp-18	68	12	comparing	compare	VERB
gp-18	68	13	the	the	DET
gp-18	68	14	p	p	NOUN
gp-18	68	15	-	-	PUNCT
gp-18	68	16	value	value	NOUN
gp-18	68	17	with	with	ADP
gp-18	68	18	a	a	DET
gp-18	68	19	significance	significance	NOUN
gp-18	68	20	level	level	NOUN
gp-18	68	21	of	of	ADP
gp-18	68	22	0.05	0.05	NUM
gp-18	68	23	.	.	PUNCT
gp-18	69	1	the	the	DET
gp-18	69	2	decision	decision	NOUN
gp-18	69	3	that	that	SCONJ
gp-18	69	4	there	there	PRON
gp-18	69	5	is	be	VERB
gp-18	69	6	influence	influence	NOUN
gp-18	69	7	is	be	AUX
gp-18	69	8	that	that	SCONJ
gp-18	69	9	if	if	SCONJ
gp-18	69	10	the	the	DET
gp-18	69	11	p	p	NOUN
gp-18	69	12	-	-	PUNCT
gp-18	69	13	value	value	NOUN
gp-18	69	14	is	be	AUX
gp-18	69	15	<	<	X
gp-18	69	16	0.05	0.05	NUM
gp-18	69	17	,	,	PUNCT
gp-18	69	18	then	then	ADV
gp-18	69	19	it	it	PRON
gp-18	69	20	is	be	AUX
gp-18	69	21	said	say	VERB
gp-18	69	22	that	that	SCONJ
gp-18	69	23	there	there	PRON
gp-18	69	24	is	be	VERB
gp-18	69	25	a	a	DET
gp-18	69	26	significant	significant	ADJ
gp-18	69	27	influence	influence	NOUN
gp-18	69	28	of	of	ADP
gp-18	69	29	the	the	DET
gp-18	69	30	(	(	PUNCT
gp-18	69	31	independent	independent	ADJ
gp-18	69	32	)	)	PUNCT
gp-18	69	33	predictor	predictor	NOUN
gp-18	69	34	variable	variable	NOUN
gp-18	69	35	on	on	ADP
gp-18	69	36	the	the	DET
gp-18	69	37	(	(	PUNCT
gp-18	69	38	bound	bound	ADJ
gp-18	69	39	)	)	PUNCT
gp-18	69	40	criterion	criterion	NOUN
gp-18	69	41	variable	variable	NOUN
gp-18	69	42	.	.	PUNCT
gp-18	70	1	3	3	X
gp-18	70	2	.	.	X
gp-18	70	3	direct	direct	ADJ
gp-18	70	4	influence	influence	NOUN
gp-18	70	5	analysis	analysis	NOUN
gp-18	70	6	the	the	DET
gp-18	70	7	results	result	NOUN
gp-18	70	8	of	of	ADP
gp-18	70	9	testing	test	VERB
gp-18	70	10	the	the	DET
gp-18	70	11	direct	direct	ADJ
gp-18	70	12	effect	effect	NOUN
gp-18	70	13	of	of	ADP
gp-18	70	14	each	each	DET
gp-18	70	15	research	research	NOUN
gp-18	70	16	variable	variable	NOUN
gp-18	70	17	can	can	AUX
gp-18	70	18	be	be	AUX
gp-18	70	19	presented	present	VERB
gp-18	70	20	as	as	SCONJ
gp-18	70	21	follows	follow	VERB
gp-18	70	22	:	:	PUNCT
gp-18	70	23	table	table	NOUN
gp-18	70	24	2	2	NUM
gp-18	70	25	.	.	PUNCT
gp-18	70	26	path	path	NOUN
gp-18	70	27	coefficients	coefficient	NOUN
gp-18	70	28	and	and	CCONJ
gp-18	70	29	p	p	ADJ
gp-18	70	30	-	-	PUNCT
gp-18	70	31	value	value	NOUN
gp-18	70	32	hypothesis	hypothesis	NOUN
gp-18	70	33	path	path	NOUN
gp-18	70	34	coefficient	coefficient	NOUN
gp-18	70	35	p	p	NOUN
gp-18	70	36	-	-	PUNCT
gp-18	70	37	values	value	NOUN
gp-18	70	38	e	e	NOUN
gp-18	70	39	-	-	NOUN
gp-18	70	40	satisfaction	satisfaction	NOUN
gp-18	70	41	-	-	PUNCT
gp-18	70	42	>	>	X
gp-18	70	43	e	e	NOUN
gp-18	70	44	-	-	NOUN
gp-18	70	45	loyalty	loyalty	NOUN
gp-18	70	46	0.151	0.151	NUM
gp-18	70	47	0.001	0.001	NUM
gp-18	70	48	e	e	ADJ
gp-18	70	49	-	-	NOUN
gp-18	70	50	service	service	ADJ
gp-18	70	51	quality	quality	NOUN
gp-18	70	52	-	-	PUNCT
gp-18	70	53	>	>	X
gp-18	70	54	e	e	NOUN
gp-18	70	55	-	-	NOUN
gp-18	70	56	loyalty	loyalty	ADJ
gp-18	70	57	0.282	0.282	NUM
gp-18	70	58	0.001	0.001	NUM
gp-18	70	59	source	source	NOUN
gp-18	70	60	:	:	PUNCT
gp-18	70	61	processed	process	VERB
gp-18	70	62	warppls	warppls	NOUN
gp-18	70	63	data	data	VERB
gp-18	70	64	the	the	DET
gp-18	70	65	results	result	NOUN
gp-18	70	66	of	of	ADP
gp-18	70	67	the	the	DET
gp-18	70	68	data	data	NOUN
gp-18	70	69	processing	processing	NOUN
gp-18	70	70	above	above	ADV
gp-18	70	71	can	can	AUX
gp-18	70	72	be	be	AUX
gp-18	70	73	seen	see	VERB
gp-18	70	74	in	in	ADP
gp-18	70	75	testing	test	VERB
gp-18	70	76	each	each	PRON
gp-18	70	77	of	of	ADP
gp-18	70	78	the	the	DET
gp-18	70	79	hypotheses	hypothesis	NOUN
gp-18	70	80	that	that	PRON
gp-18	70	81	have	have	AUX
gp-18	70	82	been	be	AUX
gp-18	70	83	proposed	propose	VERB
gp-18	70	84	,	,	PUNCT
gp-18	70	85	namely	namely	ADV
gp-18	70	86	:	:	PUNCT
gp-18	71	1	a.	a.	NOUN
gp-18	71	2	hypothesis	hypothesis	NOUN
gp-18	71	3	testing	test	VERB
gp-18	71	4	1	1	NUM
gp-18	71	5	:	:	PUNCT
gp-18	71	6	h1	h1	NOUN
gp-18	71	7	:	:	PUNCT
gp-18	71	8	there	there	PRON
gp-18	71	9	is	be	VERB
gp-18	71	10	an	an	DET
gp-18	71	11	influence	influence	NOUN
gp-18	71	12	between	between	ADP
gp-18	71	13	e	e	NOUN
gp-18	71	14	-	-	NOUN
gp-18	71	15	satisfaction	satisfaction	NOUN
gp-18	71	16	on	on	ADP
gp-18	71	17	e	e	NOUN
gp-18	71	18	-	-	NOUN
gp-18	71	19	loyalty	loyalty	NOUN
gp-18	71	20	of	of	ADP
gp-18	71	21	e	e	NOUN
gp-18	71	22	-	-	NOUN
gp-18	71	23	commerce	commerce	NOUN
gp-18	71	24	users	user	NOUN
gp-18	71	25	in	in	ADP
gp-18	71	26	indonesia	indonesia	PROPN
gp-18	71	27	in	in	ADP
gp-18	71	28	testing	test	VERB
gp-18	71	29	hypothesis	hypothesis	NOUN
gp-18	71	30	1	1	NUM
gp-18	71	31	,	,	PUNCT
gp-18	71	32	the	the	DET
gp-18	71	33	path	path	NOUN
gp-18	71	34	coefficient	coefficient	NOUN
gp-18	71	35	of	of	ADP
gp-18	71	36	0.15	0.15	NUM
gp-18	71	37	is	be	AUX
gp-18	71	38	obtained	obtain	VERB
gp-18	71	39	on	on	ADP
gp-18	71	40	the	the	DET
gp-18	71	41	path	path	NOUN
gp-18	71	42	diagram	diagram	NOUN
gp-18	71	43	and	and	CCONJ
gp-18	71	44	the	the	DET
gp-18	71	45	path	path	NOUN
gp-18	71	46	coefficient	coefficient	NOUN
gp-18	71	47	value	value	NOUN
gp-18	71	48	in	in	ADP
gp-18	71	49	real	real	ADJ
gp-18	71	50	count	count	NOUN
gp-18	71	51	is	be	AUX
gp-18	71	52	0.151	0.151	NUM
gp-18	71	53	with	with	ADP
gp-18	71	54	a	a	DET
gp-18	71	55	significant	significant	ADJ
gp-18	71	56	level	level	NOUN
gp-18	71	57	of	of	ADP
gp-18	71	58	p	p	NOUN
gp-18	71	59	-	-	PUNCT
gp-18	71	60	value	value	NOUN
gp-18	71	61	<	<	NOUN
gp-18	71	62	0.001	0.001	NUM
gp-18	71	63	.	.	PUNCT
gp-18	72	1	the	the	DET
gp-18	72	2	results	result	NOUN
gp-18	72	3	of	of	ADP
gp-18	72	4	these	these	DET
gp-18	72	5	calculations	calculation	NOUN
gp-18	72	6	explain	explain	VERB
gp-18	72	7	that	that	SCONJ
gp-18	72	8	esatisfaction	esatisfaction	NOUN
gp-18	72	9	has	have	VERB
gp-18	72	10	a	a	DET
gp-18	72	11	significant	significant	ADJ
gp-18	72	12	effect	effect	NOUN
gp-18	72	13	on	on	ADP
gp-18	72	14	e	e	NOUN
gp-18	72	15	-	-	NOUN
gp-18	72	16	loyalty	loyalty	NOUN
gp-18	72	17	.	.	PUNCT
gp-18	73	1	the	the	DET
gp-18	73	2	results	result	NOUN
gp-18	73	3	of	of	ADP
gp-18	73	4	this	this	DET
gp-18	73	5	study	study	NOUN
gp-18	73	6	indicate	indicate	VERB
gp-18	73	7	that	that	SCONJ
gp-18	73	8	e	e	NOUN
gp-18	73	9	-	-	NOUN
gp-18	73	10	satisfaction	satisfaction	NOUN
gp-18	73	11	has	have	VERB
gp-18	73	12	a	a	DET
gp-18	73	13	direct	direct	ADJ
gp-18	73	14	and	and	CCONJ
gp-18	73	15	significant	significant	ADJ
gp-18	73	16	effect	effect	NOUN
gp-18	73	17	on	on	ADP
gp-18	73	18	e	e	NOUN
gp-18	73	19	-	-	NOUN
gp-18	73	20	loyalty	loyalty	NOUN
gp-18	73	21	.	.	PUNCT
gp-18	74	1	thus	thus	ADV
gp-18	74	2	the	the	DET
gp-18	74	3	third	third	ADJ
gp-18	74	4	hypothesis	hypothesis	NOUN
gp-18	74	5	can	can	AUX
gp-18	74	6	be	be	AUX
gp-18	74	7	accepted	accept	VERB
gp-18	74	8	.	.	PUNCT
gp-18	75	1	b.	b.	PROPN
gp-18	75	2	hypothesis	hypothesis	NOUN
gp-18	75	3	testing	test	VERB
gp-18	75	4	2	2	NUM
gp-18	75	5	:	:	PUNCT
gp-18	75	6	h2	h2	NOUN
gp-18	75	7	:	:	PUNCT
gp-18	75	8	there	there	PRON
gp-18	75	9	is	be	VERB
gp-18	75	10	an	an	DET
gp-18	75	11	influence	influence	NOUN
gp-18	75	12	between	between	ADP
gp-18	75	13	e	e	NOUN
gp-18	75	14	-	-	NOUN
gp-18	75	15	service	service	ADJ
gp-18	75	16	quality	quality	NOUN
gp-18	75	17	on	on	ADP
gp-18	75	18	e	e	NOUN
gp-18	75	19	-	-	NOUN
gp-18	75	20	loyalty	loyalty	NOUN
gp-18	75	21	of	of	ADP
gp-18	75	22	ecommerce	ecommerce	NOUN
gp-18	75	23	users	user	NOUN
gp-18	75	24	in	in	ADP
gp-18	75	25	indonesia	indonesia	PROPN
gp-18	75	26	in	in	ADP
gp-18	75	27	testing	test	VERB
gp-18	75	28	hypothesis	hypothesis	NOUN
gp-18	75	29	2	2	NUM
gp-18	75	30	,	,	PUNCT
gp-18	75	31	the	the	DET
gp-18	75	32	path	path	NOUN
gp-18	75	33	coefficient	coefficient	NOUN
gp-18	75	34	of	of	ADP
gp-18	75	35	0.28	0.28	NUM
gp-18	75	36	is	be	AUX
gp-18	75	37	obtained	obtain	VERB
gp-18	75	38	on	on	ADP
gp-18	75	39	the	the	DET
gp-18	75	40	path	path	NOUN
gp-18	75	41	diagram	diagram	NOUN
gp-18	75	42	and	and	CCONJ
gp-18	75	43	the	the	DET
gp-18	75	44	path	path	NOUN
gp-18	75	45	coefficient	coefficient	NOUN
gp-18	75	46	value	value	NOUN
gp-18	75	47	in	in	ADP
gp-18	75	48	real	real	ADJ
gp-18	75	49	count	count	NOUN
gp-18	75	50	is	be	AUX
gp-18	75	51	0.282	0.282	NUM
gp-18	75	52	with	with	ADP
gp-18	75	53	a	a	DET
gp-18	75	54	significant	significant	ADJ
gp-18	75	55	level	level	NOUN
gp-18	75	56	of	of	ADP
gp-18	75	57	p	p	NOUN
gp-18	75	58	-	-	PUNCT
gp-18	75	59	value	value	NOUN
gp-18	75	60	<	<	NOUN
gp-18	75	61	0.001	0.001	NUM
gp-18	75	62	.	.	PUNCT
gp-18	76	1	the	the	DET
gp-18	76	2	results	result	NOUN
gp-18	76	3	of	of	ADP
gp-18	76	4	these	these	DET
gp-18	76	5	calculations	calculation	NOUN
gp-18	76	6	explain	explain	VERB
gp-18	76	7	that	that	SCONJ
gp-18	76	8	e	e	NOUN
gp-18	76	9	-	-	ADJ
gp-18	76	10	service	service	ADJ
gp-18	76	11	quality	quality	NOUN
gp-18	76	12	has	have	VERB
gp-18	76	13	a	a	DET
gp-18	76	14	significant	significant	ADJ
gp-18	76	15	effect	effect	NOUN
gp-18	76	16	on	on	ADP
gp-18	76	17	eloyalty	eloyalty	NOUN
gp-18	76	18	.	.	PUNCT
gp-18	77	1	the	the	DET
gp-18	77	2	results	result	NOUN
gp-18	77	3	of	of	ADP
gp-18	77	4	this	this	DET
gp-18	77	5	study	study	NOUN
gp-18	77	6	indicate	indicate	VERB
gp-18	77	7	that	that	SCONJ
gp-18	77	8	e	e	NOUN
gp-18	77	9	-	-	ADJ
gp-18	77	10	service	service	ADJ
gp-18	77	11	quality	quality	NOUN
gp-18	77	12	has	have	VERB
gp-18	77	13	a	a	DET
gp-18	77	14	direct	direct	ADJ
gp-18	77	15	and	and	CCONJ
gp-18	77	16	significant	significant	ADJ
gp-18	77	17	effect	effect	NOUN
gp-18	77	18	on	on	ADP
gp-18	77	19	e	e	NOUN
gp-18	77	20	-	-	NOUN
gp-18	77	21	loyalty	loyalty	NOUN
gp-18	77	22	.	.	PUNCT
gp-18	78	1	thus	thus	ADV
gp-18	78	2	the	the	DET
gp-18	78	3	second	second	ADJ
gp-18	78	4	hypothesis	hypothesis	NOUN
gp-18	78	5	can	can	AUX
gp-18	78	6	be	be	AUX
gp-18	78	7	accepted	accept	VERB
gp-18	78	8	.	.	PUNCT
gp-18	79	1	discussion	discussion	NOUN
gp-18	79	2	american	american	PROPN
gp-18	79	3	journal	journal	PROPN
gp-18	79	4	of	of	ADP
gp-18	79	5	economic	economic	ADJ
gp-18	79	6	and	and	CCONJ
gp-18	79	7	management	management	NOUN
gp-18	79	8	business	business	NOUN
gp-18	79	9	vol	vol	NOUN
gp-18	79	10	.	.	PROPN
gp-18	80	1	2	2	NUM
gp-18	80	2	no	no	NOUN
gp-18	80	3	.	.	NOUN
gp-18	80	4	2	2	NUM
gp-18	80	5	february	february	NOUN
gp-18	80	6	2023	2023	NUM
gp-18	80	7	56	56	NUM
gp-18	80	8	1	1	NUM
gp-18	80	9	.	.	PUNCT
gp-18	81	1	the	the	DET
gp-18	81	2	influence	influence	NOUN
gp-18	81	3	of	of	ADP
gp-18	81	4	e	e	NOUN
gp-18	81	5	-	-	NOUN
gp-18	81	6	satisfaction	satisfaction	NOUN
gp-18	81	7	on	on	ADP
gp-18	81	8	e	e	NOUN
gp-18	81	9	-	-	NOUN
gp-18	81	10	loyalty	loyalty	NOUN
gp-18	81	11	of	of	ADP
gp-18	81	12	e	e	NOUN
gp-18	81	13	-	-	NOUN
gp-18	81	14	commerce	commerce	NOUN
gp-18	81	15	users	user	NOUN
gp-18	81	16	in	in	ADP
gp-18	81	17	indonesia	indonesia	PROPN
gp-18	81	18	the	the	DET
gp-18	81	19	results	result	NOUN
gp-18	81	20	of	of	ADP
gp-18	81	21	this	this	DET
gp-18	81	22	study	study	NOUN
gp-18	81	23	indicate	indicate	VERB
gp-18	81	24	that	that	SCONJ
gp-18	81	25	e	e	NOUN
gp-18	81	26	-	-	NOUN
gp-18	81	27	satisfaction	satisfaction	NOUN
gp-18	81	28	has	have	VERB
gp-18	81	29	a	a	DET
gp-18	81	30	direct	direct	ADJ
gp-18	81	31	and	and	CCONJ
gp-18	81	32	significant	significant	ADJ
gp-18	81	33	effect	effect	NOUN
gp-18	81	34	on	on	ADP
gp-18	81	35	e	e	NOUN
gp-18	81	36	-	-	NOUN
gp-18	81	37	loyalty	loyalty	NOUN
gp-18	81	38	.	.	PUNCT
gp-18	82	1	thus	thus	ADV
gp-18	82	2	the	the	DET
gp-18	82	3	first	first	ADJ
gp-18	82	4	hypothesis	hypothesis	NOUN
gp-18	82	5	can	can	AUX
gp-18	82	6	be	be	AUX
gp-18	82	7	accepted	accept	VERB
gp-18	82	8	.	.	PUNCT
gp-18	83	1	these	these	DET
gp-18	83	2	results	result	NOUN
gp-18	83	3	are	be	AUX
gp-18	83	4	in	in	ADP
gp-18	83	5	line	line	NOUN
gp-18	83	6	with	with	ADP
gp-18	83	7	saiful	saiful	ADJ
gp-18	83	8	and	and	CCONJ
gp-18	83	9	sutopo	sutopo	PROPN
gp-18	83	10	's	's	PART
gp-18	83	11	research	research	NOUN
gp-18	83	12	(	(	PUNCT
gp-18	83	13	2017	2017	NUM
gp-18	83	14	)	)	PUNCT
gp-18	83	15	which	which	PRON
gp-18	83	16	states	state	VERB
gp-18	83	17	that	that	SCONJ
gp-18	83	18	e	e	NOUN
gp-18	83	19	-	-	NOUN
gp-18	83	20	satisfaction	satisfaction	NOUN
gp-18	83	21	has	have	VERB
gp-18	83	22	a	a	DET
gp-18	83	23	positive	positive	ADJ
gp-18	83	24	and	and	CCONJ
gp-18	83	25	significant	significant	ADJ
gp-18	83	26	effect	effect	NOUN
gp-18	83	27	on	on	ADP
gp-18	83	28	customer	customer	NOUN
gp-18	83	29	loyalty	loyalty	NOUN
gp-18	83	30	,	,	PUNCT
gp-18	83	31	and	and	CCONJ
gp-18	83	32	is	be	AUX
gp-18	83	33	reinforced	reinforce	VERB
gp-18	83	34	by	by	ADP
gp-18	83	35	(	(	PUNCT
gp-18	83	36	r.	r.	PROPN
gp-18	83	37	e.	e.	PROPN
gp-18	83	38	anderson	anderson	PROPN
gp-18	83	39	&	&	CCONJ
gp-18	83	40	srinivasan	srinivasan	PROPN
gp-18	83	41	,	,	PUNCT
gp-18	83	42	2003	2003	NUM
gp-18	83	43	)	)	PUNCT
gp-18	83	44	who	who	PRON
gp-18	83	45	state	state	VERB
gp-18	83	46	that	that	SCONJ
gp-18	83	47	there	there	PRON
gp-18	83	48	is	be	VERB
gp-18	83	49	a	a	DET
gp-18	83	50	positive	positive	ADJ
gp-18	83	51	relationship	relationship	NOUN
gp-18	83	52	between	between	ADP
gp-18	83	53	esatisfaction	esatisfaction	NOUN
gp-18	83	54	and	and	CCONJ
gp-18	83	55	e	e	NOUN
gp-18	83	56	-	-	NOUN
gp-18	83	57	loyalty	loyalty	NOUN
gp-18	83	58	.	.	PUNCT
gp-18	84	1	this	this	PRON
gp-18	84	2	means	mean	VERB
gp-18	84	3	that	that	SCONJ
gp-18	84	4	if	if	SCONJ
gp-18	84	5	e	e	NOUN
gp-18	84	6	-	-	NOUN
gp-18	84	7	satisfaction	satisfaction	NOUN
gp-18	84	8	increases	increase	NOUN
gp-18	84	9	,	,	PUNCT
gp-18	84	10	e	e	NOUN
gp-18	84	11	-	-	NOUN
gp-18	84	12	loyalty	loyalty	NOUN
gp-18	84	13	will	will	AUX
gp-18	84	14	also	also	ADV
gp-18	84	15	increase	increase	VERB
gp-18	84	16	,	,	PUNCT
gp-18	84	17	but	but	CCONJ
gp-18	84	18	if	if	SCONJ
gp-18	84	19	e	e	NOUN
gp-18	84	20	-	-	NOUN
gp-18	84	21	satisfaction	satisfaction	NOUN
gp-18	84	22	decreases	decrease	NOUN
gp-18	84	23	,	,	PUNCT
gp-18	84	24	e	e	NOUN
gp-18	84	25	-	-	NOUN
gp-18	84	26	loyalty	loyalty	NOUN
gp-18	84	27	will	will	AUX
gp-18	84	28	decrease	decrease	VERB
gp-18	84	29	.	.	PUNCT
gp-18	85	1	the	the	DET
gp-18	85	2	results	result	NOUN
gp-18	85	3	of	of	ADP
gp-18	85	4	this	this	DET
gp-18	85	5	study	study	NOUN
gp-18	85	6	indicate	indicate	VERB
gp-18	85	7	that	that	SCONJ
gp-18	85	8	the	the	PRON
gp-18	85	9	higher	high	ADJ
gp-18	85	10	the	the	DET
gp-18	85	11	e	e	NOUN
gp-18	85	12	-	-	NOUN
gp-18	85	13	satisfaction	satisfaction	NOUN
gp-18	85	14	felt	feel	VERB
gp-18	85	15	by	by	ADP
gp-18	85	16	users	user	NOUN
gp-18	85	17	in	in	ADP
gp-18	85	18	using	use	VERB
gp-18	85	19	e	e	PROPN
gp-18	85	20	-	-	NOUN
gp-18	85	21	commerce	commerce	NOUN
gp-18	85	22	,	,	PUNCT
gp-18	85	23	the	the	PRON
gp-18	85	24	higher	high	ADJ
gp-18	85	25	the	the	DET
gp-18	85	26	user	user	NOUN
gp-18	85	27	's	's	PART
gp-18	85	28	e	e	NOUN
gp-18	85	29	-	-	NOUN
gp-18	85	30	loyalty	loyalty	NOUN
gp-18	85	31	to	to	PART
gp-18	85	32	continue	continue	VERB
gp-18	85	33	using	use	VERB
gp-18	85	34	e	e	NOUN
gp-18	85	35	-	-	NOUN
gp-18	85	36	commerce	commerce	NOUN
gp-18	85	37	in	in	ADP
gp-18	85	38	shopping	shopping	NOUN
gp-18	85	39	online	online	ADV
gp-18	85	40	.	.	PUNCT
gp-18	86	1	the	the	DET
gp-18	86	2	e	e	NOUN
gp-18	86	3	-	-	NOUN
gp-18	86	4	satisfaction	satisfaction	ADJ
gp-18	86	5	indicator	indicator	NOUN
gp-18	86	6	that	that	PRON
gp-18	86	7	plays	play	VERB
gp-18	86	8	the	the	DET
gp-18	86	9	most	most	ADJ
gp-18	86	10	role	role	NOUN
gp-18	86	11	is	be	AUX
gp-18	86	12	convenience	convenience	NOUN
gp-18	86	13	,	,	PUNCT
gp-18	86	14	which	which	PRON
gp-18	86	15	is	be	AUX
gp-18	86	16	indicated	indicate	VERB
gp-18	86	17	by	by	ADP
gp-18	86	18	the	the	DET
gp-18	86	19	consumer	consumer	NOUN
gp-18	86	20	's	's	PART
gp-18	86	21	feelings	feeling	NOUN
gp-18	86	22	of	of	ADP
gp-18	86	23	satisfaction	satisfaction	NOUN
gp-18	86	24	with	with	ADP
gp-18	86	25	the	the	DET
gp-18	86	26	ease	ease	NOUN
gp-18	86	27	of	of	ADP
gp-18	86	28	finding	find	VERB
gp-18	86	29	what	what	PRON
gp-18	86	30	e	e	NOUN
gp-18	86	31	-	-	NOUN
gp-18	86	32	commerce	commerce	NOUN
gp-18	86	33	needs	need	NOUN
gp-18	86	34	.	.	PUNCT
gp-18	87	1	the	the	DET
gp-18	87	2	average	average	ADJ
gp-18	87	3	consumer	consumer	NOUN
gp-18	87	4	finds	find	VERB
gp-18	87	5	shopping	shop	VERB
gp-18	87	6	online	online	ADV
gp-18	87	7	very	very	ADV
gp-18	87	8	convenient	convenient	ADJ
gp-18	87	9	because	because	SCONJ
gp-18	87	10	consumers	consumer	NOUN
gp-18	87	11	do	do	AUX
gp-18	87	12	not	not	PART
gp-18	87	13	need	need	VERB
gp-18	87	14	to	to	PART
gp-18	87	15	leave	leave	VERB
gp-18	87	16	their	their	PRON
gp-18	87	17	homes	home	NOUN
gp-18	87	18	or	or	CCONJ
gp-18	87	19	travel	travel	VERB
gp-18	87	20	to	to	PART
gp-18	87	21	find	find	VERB
gp-18	87	22	and	and	CCONJ
gp-18	87	23	acquire	acquire	VERB
gp-18	87	24	goods	good	NOUN
gp-18	87	25	online	online	ADV
gp-18	87	26	.	.	PUNCT
gp-18	88	1	from	from	ADP
gp-18	88	2	this	this	PRON
gp-18	88	3	,	,	PUNCT
gp-18	88	4	consumers	consumer	NOUN
gp-18	88	5	will	will	AUX
gp-18	88	6	give	give	VERB
gp-18	88	7	rise	rise	NOUN
gp-18	88	8	to	to	ADP
gp-18	88	9	good	good	ADJ
gp-18	88	10	preferences	preference	NOUN
gp-18	88	11	for	for	ADP
gp-18	88	12	websites	website	NOUN
gp-18	88	13	or	or	CCONJ
gp-18	88	14	applications	application	NOUN
gp-18	88	15	.	.	PUNCT
gp-18	89	1	2	2	X
gp-18	89	2	.	.	X
gp-18	89	3	the	the	DET
gp-18	89	4	influence	influence	NOUN
gp-18	89	5	of	of	ADP
gp-18	89	6	e	e	NOUN
gp-18	89	7	-	-	NOUN
gp-18	89	8	service	service	ADJ
gp-18	89	9	quality	quality	NOUN
gp-18	89	10	on	on	ADP
gp-18	89	11	e	e	NOUN
gp-18	89	12	-	-	NOUN
gp-18	89	13	loyalty	loyalty	NOUN
gp-18	89	14	of	of	ADP
gp-18	89	15	e	e	NOUN
gp-18	89	16	-	-	NOUN
gp-18	89	17	commerce	commerce	NOUN
gp-18	89	18	users	user	NOUN
gp-18	89	19	in	in	ADP
gp-18	89	20	indonesia	indonesia	PROPN
gp-18	89	21	the	the	DET
gp-18	89	22	results	result	NOUN
gp-18	89	23	of	of	ADP
gp-18	89	24	this	this	DET
gp-18	89	25	study	study	NOUN
gp-18	89	26	indicate	indicate	VERB
gp-18	89	27	that	that	SCONJ
gp-18	89	28	e	e	NOUN
gp-18	89	29	-	-	ADJ
gp-18	89	30	service	service	ADJ
gp-18	89	31	quality	quality	NOUN
gp-18	89	32	has	have	VERB
gp-18	89	33	a	a	DET
gp-18	89	34	direct	direct	ADJ
gp-18	89	35	and	and	CCONJ
gp-18	89	36	significant	significant	ADJ
gp-18	89	37	effect	effect	NOUN
gp-18	89	38	on	on	ADP
gp-18	89	39	e	e	NOUN
gp-18	89	40	-	-	NOUN
gp-18	89	41	loyalty	loyalty	NOUN
gp-18	89	42	.	.	PUNCT
gp-18	90	1	thus	thus	ADV
gp-18	90	2	the	the	DET
gp-18	90	3	fifth	fifth	ADJ
gp-18	90	4	hypothesis	hypothesis	NOUN
gp-18	90	5	can	can	AUX
gp-18	90	6	be	be	AUX
gp-18	90	7	accepted	accept	VERB
gp-18	90	8	.	.	PUNCT
gp-18	91	1	e	e	X
gp-18	91	2	-	-	NOUN
gp-18	91	3	service	service	ADJ
gp-18	91	4	quality	quality	NOUN
gp-18	91	5	has	have	AUX
gp-18	91	6	been	be	AUX
gp-18	91	7	found	find	VERB
gp-18	91	8	to	to	PART
gp-18	91	9	influence	influence	VERB
gp-18	91	10	trust	trust	NOUN
gp-18	91	11	and	and	CCONJ
gp-18	91	12	to	to	PART
gp-18	91	13	explain	explain	VERB
gp-18	91	14	the	the	DET
gp-18	91	15	emotional	emotional	ADJ
gp-18	91	16	loyalty	loyalty	NOUN
gp-18	91	17	of	of	ADP
gp-18	91	18	website	website	NOUN
gp-18	91	19	visitors	visitor	NOUN
gp-18	91	20	(	(	PUNCT
gp-18	91	21	lynch	lynch	PROPN
gp-18	91	22	et	et	PROPN
gp-18	91	23	al	al	PROPN
gp-18	91	24	.	.	PROPN
gp-18	91	25	,	,	PUNCT
gp-18	91	26	2001	2001	NUM
gp-18	91	27	)	)	PUNCT
gp-18	91	28	.	.	PUNCT
gp-18	92	1	furthermore	furthermore	ADV
gp-18	92	2	,	,	PUNCT
gp-18	92	3	fahrika	fahrika	X
gp-18	92	4	et	et	PROPN
gp-18	92	5	al	al	PROPN
gp-18	92	6	revealed	reveal	VERB
gp-18	92	7	that	that	SCONJ
gp-18	92	8	eservice	eservice	ADJ
gp-18	92	9	quality	quality	NOUN
gp-18	92	10	which	which	PRON
gp-18	92	11	leads	lead	VERB
gp-18	92	12	to	to	ADP
gp-18	92	13	customer	customer	NOUN
gp-18	92	14	satisfaction	satisfaction	NOUN
gp-18	92	15	will	will	AUX
gp-18	92	16	affect	affect	VERB
gp-18	92	17	the	the	DET
gp-18	92	18	growth	growth	NOUN
gp-18	92	19	of	of	ADP
gp-18	92	20	customer	customer	NOUN
gp-18	92	21	loyalty	loyalty	NOUN
gp-18	92	22	and	and	CCONJ
gp-18	92	23	is	be	AUX
gp-18	92	24	supported	support	VERB
gp-18	92	25	by	by	ADP
gp-18	92	26	the	the	DET
gp-18	92	27	findings	finding	NOUN
gp-18	92	28	of	of	ADP
gp-18	92	29	megasari	megasari	NOUN
gp-18	92	30	(	(	PUNCT
gp-18	92	31	2019	2019	NUM
gp-18	92	32	)	)	PUNCT
gp-18	92	33	e	e	NOUN
gp-18	92	34	-	-	NOUN
gp-18	92	35	service	service	ADJ
gp-18	92	36	quality	quality	NOUN
gp-18	92	37	has	have	VERB
gp-18	92	38	a	a	DET
gp-18	92	39	positive	positive	ADJ
gp-18	92	40	and	and	CCONJ
gp-18	92	41	significant	significant	ADJ
gp-18	92	42	effect	effect	NOUN
gp-18	92	43	on	on	ADP
gp-18	92	44	e	e	NOUN
gp-18	92	45	-	-	NOUN
gp-18	92	46	loyalty	loyalty	NOUN
gp-18	92	47	.	.	PUNCT
gp-18	93	1	these	these	DET
gp-18	93	2	results	result	NOUN
gp-18	93	3	are	be	AUX
gp-18	93	4	consistent	consistent	ADJ
gp-18	93	5	with	with	ADP
gp-18	93	6	research	research	NOUN
gp-18	93	7	previously	previously	ADV
gp-18	93	8	conducted	conduct	VERB
gp-18	93	9	by	by	ADP
gp-18	93	10	(	(	PUNCT
gp-18	93	11	pudjarti	pudjarti	PROPN
gp-18	93	12	et	et	PROPN
gp-18	93	13	al	al	PROPN
gp-18	93	14	.	.	PROPN
gp-18	93	15	,	,	PUNCT
gp-18	93	16	2019	2019	NUM
gp-18	93	17	)	)	PUNCT
gp-18	93	18	that	that	PRON
gp-18	93	19	service	service	NOUN
gp-18	93	20	quality	quality	NOUN
gp-18	93	21	that	that	PRON
gp-18	93	22	causes	cause	VERB
gp-18	93	23	customer	customer	NOUN
gp-18	93	24	satisfaction	satisfaction	NOUN
gp-18	93	25	is	be	AUX
gp-18	93	26	a	a	DET
gp-18	93	27	company	company	NOUN
gp-18	93	28	's	's	PART
gp-18	93	29	success	success	NOUN
gp-18	93	30	in	in	ADP
gp-18	93	31	increasing	increase	VERB
gp-18	93	32	customer	customer	NOUN
gp-18	93	33	loyalty	loyalty	NOUN
gp-18	93	34	when	when	SCONJ
gp-18	93	35	using	use	VERB
gp-18	93	36	company	company	NOUN
gp-18	93	37	products	product	NOUN
gp-18	93	38	or	or	CCONJ
gp-18	93	39	services	service	NOUN
gp-18	93	40	.	.	PUNCT
gp-18	94	1	this	this	DET
gp-18	94	2	hypothesis	hypothesis	NOUN
gp-18	94	3	is	be	AUX
gp-18	94	4	also	also	ADV
gp-18	94	5	supported	support	VERB
gp-18	94	6	by	by	ADP
gp-18	94	7	previous	previous	ADJ
gp-18	94	8	research	research	NOUN
gp-18	94	9	by	by	ADP
gp-18	94	10	(	(	PUNCT
gp-18	94	11	tobagus	tobagus	NOUN
gp-18	94	12	,	,	PUNCT
gp-18	94	13	2018	2018	NUM
gp-18	94	14	)	)	PUNCT
gp-18	94	15	that	that	SCONJ
gp-18	94	16	e	e	NOUN
gp-18	94	17	-	-	NOUN
gp-18	94	18	service	service	ADJ
gp-18	94	19	quality	quality	NOUN
gp-18	94	20	has	have	VERB
gp-18	94	21	a	a	DET
gp-18	94	22	positive	positive	ADJ
gp-18	94	23	and	and	CCONJ
gp-18	94	24	significant	significant	ADJ
gp-18	94	25	effect	effect	NOUN
gp-18	94	26	on	on	ADP
gp-18	94	27	e	e	NOUN
gp-18	94	28	-	-	NOUN
gp-18	94	29	loyalty	loyalty	NOUN
gp-18	94	30	.	.	PUNCT
gp-18	95	1	conclusion	conclusion	NOUN
gp-18	95	2	based	base	VERB
gp-18	95	3	on	on	ADP
gp-18	95	4	the	the	DET
gp-18	95	5	research	research	NOUN
gp-18	95	6	results	result	NOUN
gp-18	95	7	,	,	PUNCT
gp-18	95	8	it	it	PRON
gp-18	95	9	can	can	AUX
gp-18	95	10	be	be	AUX
gp-18	95	11	concluded	conclude	VERB
gp-18	95	12	that	that	SCONJ
gp-18	95	13	there	there	PRON
gp-18	95	14	is	be	VERB
gp-18	95	15	an	an	DET
gp-18	95	16	influence	influence	NOUN
gp-18	95	17	between	between	ADP
gp-18	95	18	e	e	NOUN
gp-18	95	19	-	-	NOUN
gp-18	95	20	satisfaction	satisfaction	NOUN
gp-18	95	21	on	on	ADP
gp-18	95	22	e	e	NOUN
gp-18	95	23	-	-	NOUN
gp-18	95	24	loyalty	loyalty	NOUN
gp-18	95	25	of	of	ADP
gp-18	95	26	e	e	NOUN
gp-18	95	27	-	-	NOUN
gp-18	95	28	commerce	commerce	NOUN
gp-18	95	29	users	user	NOUN
gp-18	95	30	in	in	ADP
gp-18	95	31	indonesia	indonesia	PROPN
gp-18	95	32	and	and	CCONJ
gp-18	95	33	there	there	PRON
gp-18	95	34	is	be	VERB
gp-18	95	35	also	also	ADV
gp-18	95	36	an	an	DET
gp-18	95	37	influence	influence	NOUN
gp-18	95	38	between	between	ADP
gp-18	95	39	e	e	NOUN
gp-18	95	40	-	-	NOUN
gp-18	95	41	service	service	ADJ
gp-18	95	42	quality	quality	NOUN
gp-18	95	43	on	on	ADP
gp-18	95	44	e	e	NOUN
gp-18	95	45	-	-	NOUN
gp-18	95	46	loyalty	loyalty	NOUN
gp-18	95	47	of	of	ADP
gp-18	95	48	e	e	NOUN
gp-18	95	49	-	-	NOUN
gp-18	95	50	commerce	commerce	NOUN
gp-18	95	51	users	user	NOUN
gp-18	95	52	in	in	ADP
gp-18	95	53	indonesia	indonesia	PROPN
gp-18	95	54	.	.	PUNCT
gp-18	96	1	the	the	PRON
gp-18	96	2	higher	high	ADJ
gp-18	96	3	the	the	DET
gp-18	96	4	e	e	NOUN
gp-18	96	5	-	-	NOUN
gp-18	96	6	satisfaction	satisfaction	NOUN
gp-18	96	7	and	and	CCONJ
gp-18	96	8	e	e	NOUN
gp-18	96	9	-	-	NOUN
gp-18	96	10	service	service	ADJ
gp-18	96	11	quality	quality	NOUN
gp-18	96	12	felt	feel	VERB
gp-18	96	13	by	by	ADP
gp-18	96	14	users	user	NOUN
gp-18	96	15	in	in	ADP
gp-18	96	16	using	use	VERB
gp-18	96	17	ecommerce	ecommerce	NOUN
gp-18	96	18	,	,	PUNCT
gp-18	96	19	the	the	PRON
gp-18	96	20	higher	high	ADJ
gp-18	96	21	the	the	DET
gp-18	96	22	e	e	NOUN
gp-18	96	23	-	-	NOUN
gp-18	96	24	loyalty	loyalty	NOUN
gp-18	96	25	of	of	ADP
gp-18	96	26	users	user	NOUN
gp-18	96	27	to	to	PART
gp-18	96	28	continue	continue	VERB
gp-18	96	29	using	use	VERB
gp-18	96	30	e	e	NOUN
gp-18	96	31	-	-	NOUN
gp-18	96	32	commerce	commerce	NOUN
gp-18	96	33	in	in	ADP
gp-18	96	34	shopping	shopping	NOUN
gp-18	96	35	online	online	ADV
gp-18	96	36	.	.	PUNCT
gp-18	97	1	thus	thus	ADV
gp-18	97	2	,	,	PUNCT
gp-18	97	3	e	e	NOUN
gp-18	97	4	-	-	NOUN
gp-18	97	5	satisfaction	satisfaction	NOUN
gp-18	97	6	and	and	CCONJ
gp-18	97	7	e	e	NOUN
gp-18	97	8	-	-	NOUN
gp-18	97	9	service	service	ADJ
gp-18	97	10	quality	quality	NOUN
gp-18	97	11	affect	affect	VERB
gp-18	97	12	e	e	NOUN
gp-18	97	13	-	-	NOUN
gp-18	97	14	loyalty	loyalty	NOUN
gp-18	97	15	.	.	PUNCT
gp-18	98	1	references	reference	NOUN
gp-18	98	2	anderson	anderson	PROPN
gp-18	98	3	,	,	PUNCT
gp-18	98	4	e.	e.	PROPN
gp-18	98	5	w.	w.	PROPN
gp-18	98	6	,	,	PUNCT
gp-18	98	7	&	&	CCONJ
gp-18	98	8	sullivan	sullivan	PROPN
gp-18	98	9	,	,	PUNCT
gp-18	98	10	m.	m.	PROPN
gp-18	98	11	w.	w.	PROPN
gp-18	98	12	(	(	PUNCT
gp-18	98	13	1993	1993	NUM
gp-18	98	14	)	)	PUNCT
gp-18	98	15	.	.	PUNCT
gp-18	99	1	the	the	DET
gp-18	99	2	antecedents	antecedent	NOUN
gp-18	99	3	and	and	CCONJ
gp-18	99	4	consequences	consequence	NOUN
gp-18	99	5	of	of	ADP
gp-18	99	6	customer	customer	NOUN
gp-18	99	7	satisfaction	satisfaction	NOUN
gp-18	99	8	for	for	ADP
gp-18	99	9	firms	firm	NOUN
gp-18	99	10	.	.	PUNCT
gp-18	100	1	marketing	marketing	NOUN
gp-18	100	2	science	science	NOUN
gp-18	100	3	,	,	PUNCT
gp-18	100	4	12(2	12(2	NUM
gp-18	100	5	)	)	PUNCT
gp-18	100	6	,	,	PUNCT
gp-18	100	7	125–143	125–143	NUM
gp-18	100	8	.	.	PUNCT
gp-18	101	1	https://doi.org/10.1287/mksc.12.2.125	https://doi.org/10.1287/mksc.12.2.125	PROPN
gp-18	101	2	.	.	PUNCT
gp-18	102	1	anderson	anderson	PROPN
gp-18	102	2	,	,	PUNCT
gp-18	102	3	r.	r.	PROPN
gp-18	102	4	e.	e.	PROPN
gp-18	102	5	,	,	PUNCT
gp-18	102	6	&	&	CCONJ
gp-18	102	7	srinivasan	srinivasan	PROPN
gp-18	102	8	,	,	PUNCT
gp-18	102	9	s.	s.	PROPN
gp-18	102	10	s.	s.	PROPN
gp-18	102	11	(	(	PUNCT
gp-18	102	12	2003	2003	NUM
gp-18	102	13	)	)	PUNCT
gp-18	102	14	.	.	PUNCT
gp-18	102	15	e‐satisfaction	e‐satisfaction	PUNCT
gp-18	103	1	and	and	CCONJ
gp-18	103	2	e‐loyalty	e‐loyalty	ADP
gp-18	103	3	:	:	PUNCT
gp-18	103	4	a	a	DET
gp-18	103	5	contingency	contingency	NOUN
gp-18	103	6	framework	framework	NOUN
gp-18	103	7	.	.	PUNCT
gp-18	104	1	psychology	psychology	NOUN
gp-18	104	2	&	&	CCONJ
gp-18	104	3	marketing	marketing	PROPN
gp-18	104	4	,	,	PUNCT
gp-18	104	5	20(2	20(2	NUM
gp-18	104	6	)	)	PUNCT
gp-18	104	7	,	,	PUNCT
gp-18	104	8	123–138	123–138	NUM
gp-18	104	9	.	.	PUNCT
gp-18	105	1	https://doi.org/10.1002/mar.10063	https://doi.org/10.1002/mar.10063	NOUN
gp-18	105	2	.	.	PUNCT
gp-18	106	1	canming	canme	VERB
gp-18	106	2	,	,	PUNCT
gp-18	106	3	c.	c.	PROPN
gp-18	106	4	a.	a.	PROPN
gp-18	106	5	o.	o.	PROPN
gp-18	106	6	,	,	PUNCT
gp-18	106	7	&	&	CCONJ
gp-18	106	8	jianjun	jianjun	PROPN
gp-18	106	9	,	,	PUNCT
gp-18	106	10	c.	c.	PROPN
gp-18	106	11	(	(	PUNCT
gp-18	106	12	2011	2011	NUM
gp-18	106	13	)	)	PUNCT
gp-18	106	14	.	.	PUNCT
gp-18	107	1	an	an	DET
gp-18	107	2	empirical	empirical	ADJ
gp-18	107	3	analysis	analysis	NOUN
gp-18	107	4	of	of	ADP
gp-18	107	5	the	the	DET
gp-18	107	6	relationship	relationship	NOUN
gp-18	107	7	among	among	ADP
gp-18	107	8	the	the	DET
gp-18	107	9	service	service	NOUN
gp-18	107	10	quality	quality	NOUN
gp-18	107	11	,	,	PUNCT
gp-18	107	12	customer	customer	NOUN
gp-18	107	13	satisfaction	satisfaction	NOUN
gp-18	107	14	and	and	CCONJ
gp-18	107	15	loyalty	loyalty	NOUN
gp-18	107	16	of	of	ADP
gp-18	107	17	high	high	ADJ
gp-18	107	18	speed	speed	NOUN
gp-18	107	19	railway	railway	NOUN
gp-18	107	20	based	base	VERB
gp-18	107	21	on	on	ADP
gp-18	107	22	strctural	strctural	ADJ
gp-18	107	23	equation	equation	NOUN
gp-18	107	24	model	model	NOUN
gp-18	107	25	.	.	PUNCT
gp-18	108	1	canadian	canadian	ADJ
gp-18	108	2	social	social	ADJ
gp-18	108	3	science	science	NOUN
gp-18	108	4	,	,	PUNCT
gp-18	108	5	7(4	7(4	NUM
gp-18	108	6	)	)	PUNCT
gp-18	108	7	,	,	PUNCT
gp-18	108	8	67–73	67–73	X
gp-18	108	9	.	.	PUNCT
gp-18	109	1	roky	roky	PROPN
gp-18	109	2	apriansyah	apriansyah	PROPN
gp-18	109	3	,	,	PUNCT
gp-18	109	4	hermanto	hermanto	NOUN
gp-18	109	5	,	,	PUNCT
gp-18	109	6	fitria	fitria	PROPN
gp-18	109	7	ningsih	ningsih	NOUN
gp-18	109	8	,	,	PUNCT
gp-18	109	9	abdul	abdul	PROPN
gp-18	109	10	hairudin	hairudin	PROPN
gp-18	109	11	,	,	PUNCT
gp-18	109	12	said	say	VERB
gp-18	109	13	afriaris	afriaris	PROPN
gp-18	109	14	57	57	NUM
gp-18	109	15	https://doi.org/09604520310476490	https://doi.org/09604520310476490	PROPN
gp-18	109	16	.	.	PUNCT
gp-18	109	17	chase	chase	PROPN
gp-18	109	18	,	,	PUNCT
gp-18	109	19	r.	r.	PROPN
gp-18	109	20	b.	b.	PROPN
gp-18	109	21	,	,	PUNCT
gp-18	109	22	&	&	CCONJ
gp-18	109	23	apte	apte	PROPN
gp-18	109	24	,	,	PUNCT
gp-18	109	25	u.	u.	PROPN
gp-18	109	26	m.	m.	NOUN
gp-18	109	27	(	(	PUNCT
gp-18	109	28	2007	2007	NUM
gp-18	109	29	)	)	PUNCT
gp-18	109	30	.	.	PUNCT
gp-18	110	1	a	a	DET
gp-18	110	2	history	history	NOUN
gp-18	110	3	of	of	ADP
gp-18	110	4	research	research	NOUN
gp-18	110	5	in	in	ADP
gp-18	110	6	service	service	NOUN
gp-18	110	7	operations	operation	NOUN
gp-18	110	8	:	:	PUNCT
gp-18	110	9	what	what	PRON
gp-18	110	10	’s	’	VERB
gp-18	110	11	the	the	DET
gp-18	110	12	big	big	ADJ
gp-18	110	13	idea	idea	NOUN
gp-18	110	14	?	?	PUNCT
gp-18	111	1	journal	journal	NOUN
gp-18	111	2	of	of	ADP
gp-18	111	3	operations	operation	NOUN
gp-18	111	4	management	management	NOUN
gp-18	111	5	,	,	PUNCT
gp-18	111	6	25(2	25(2	NUM
gp-18	111	7	)	)	PUNCT
gp-18	111	8	,	,	PUNCT
gp-18	111	9	375–386	375–386	NUM
gp-18	111	10	.	.	PUNCT
gp-18	112	1	https://doi.org/10.1016/j.jom.2006.11.002	https://doi.org/10.1016/j.jom.2006.11.002	NOUN
gp-18	112	2	.	.	PUNCT
gp-18	113	1	cyr	cyr	PROPN
gp-18	113	2	,	,	PUNCT
gp-18	113	3	d.	d.	PROPN
gp-18	113	4	,	,	PUNCT
gp-18	113	5	kindra	kindra	PROPN
gp-18	113	6	,	,	PUNCT
gp-18	113	7	g.	g.	PROPN
gp-18	113	8	s.	s.	PROPN
gp-18	113	9	,	,	PUNCT
gp-18	113	10	&	&	CCONJ
gp-18	113	11	dash	dash	NOUN
gp-18	113	12	,	,	PUNCT
gp-18	113	13	s.	s.	PROPN
gp-18	113	14	(	(	PUNCT
gp-18	113	15	2008	2008	NUM
gp-18	113	16	)	)	PUNCT
gp-18	113	17	.	.	PUNCT
gp-18	114	1	web	web	NOUN
gp-18	114	2	site	site	NOUN
gp-18	114	3	design	design	NOUN
gp-18	114	4	,	,	PUNCT
gp-18	114	5	trust	trust	NOUN
gp-18	114	6	,	,	PUNCT
gp-18	114	7	satisfaction	satisfaction	NOUN
gp-18	114	8	and	and	CCONJ
gp-18	114	9	e‐	e‐	PROPN
gp-18	114	10	loyalty	loyalty	NOUN
gp-18	114	11	:	:	PUNCT
gp-18	114	12	the	the	DET
gp-18	114	13	indian	indian	ADJ
gp-18	114	14	experience	experience	NOUN
gp-18	114	15	.	.	PUNCT
gp-18	115	1	online	online	ADJ
gp-18	115	2	information	information	PROPN
gp-18	115	3	review	review	PROPN
gp-18	115	4	,	,	PUNCT
gp-18	115	5	32(6	32(6	NUM
gp-18	115	6	)	)	PUNCT
gp-18	115	7	,	,	PUNCT
gp-18	115	8	773–790	773–790	NUM
gp-18	115	9	.	.	PUNCT
gp-18	116	1	https://doi.org/10.1108/14684520810923935	https://doi.org/10.1108/14684520810923935	PROPN
gp-18	116	2	.	.	PUNCT
gp-18	117	1	ghozali	ghozali	PROPN
gp-18	117	2	,	,	PUNCT
gp-18	117	3	i.	i.	PROPN
gp-18	117	4	(	(	PUNCT
gp-18	117	5	2011	2011	NUM
gp-18	117	6	)	)	PUNCT
gp-18	117	7	.	.	PUNCT
gp-18	118	1	application	application	NOUN
gp-18	118	2	of	of	ADP
gp-18	118	3	multivariate	multivariate	NOUN
gp-18	118	4	analysis	analysis	NOUN
gp-18	118	5	with	with	ADP
gp-18	118	6	spss	spss	PROPN
gp-18	118	7	program	program	NOUN
gp-18	118	8	.	.	PUNCT
gp-18	119	1	semarang	semarang	PROPN
gp-18	119	2	:	:	PUNCT
gp-18	120	1	diponegoro	diponegoro	PROPN
gp-18	120	2	university	university	PROPN
gp-18	120	3	.	.	PUNCT
gp-18	121	1	harris	harris	PROPN
gp-18	121	2	,	,	PUNCT
gp-18	121	3	l.	l.	PROPN
gp-18	121	4	c.	c.	PROPN
gp-18	121	5	,	,	PUNCT
gp-18	121	6	&	&	CCONJ
gp-18	121	7	goode	goode	PROPN
gp-18	121	8	,	,	PUNCT
gp-18	121	9	m.	m.	NOUN
gp-18	121	10	m.	m.	PROPN
gp-18	121	11	h.	h.	PROPN
gp-18	121	12	(	(	PUNCT
gp-18	121	13	2004	2004	NUM
gp-18	121	14	)	)	PUNCT
gp-18	121	15	.	.	PUNCT
gp-18	122	1	the	the	DET
gp-18	122	2	four	four	NUM
gp-18	122	3	levels	level	NOUN
gp-18	122	4	of	of	ADP
gp-18	122	5	loyalty	loyalty	NOUN
gp-18	122	6	and	and	CCONJ
gp-18	122	7	the	the	DET
gp-18	122	8	pivotal	pivotal	ADJ
gp-18	122	9	role	role	NOUN
gp-18	122	10	of	of	ADP
gp-18	122	11	trust	trust	NOUN
gp-18	122	12	:	:	PUNCT
gp-18	122	13	a	a	DET
gp-18	122	14	study	study	NOUN
gp-18	122	15	of	of	ADP
gp-18	122	16	online	online	ADJ
gp-18	122	17	service	service	NOUN
gp-18	122	18	dynamics	dynamic	NOUN
gp-18	122	19	.	.	PUNCT
gp-18	123	1	journal	journal	PROPN
gp-18	123	2	of	of	ADP
gp-18	123	3	retailing	retailing	NOUN
gp-18	123	4	,	,	PUNCT
gp-18	123	5	80(2	80(2	NUM
gp-18	123	6	)	)	PUNCT
gp-18	123	7	,	,	PUNCT
gp-18	123	8	139–158	139–158	NUM
gp-18	123	9	.	.	PUNCT
gp-18	123	10	https://doi.org/10.1016/j.jretai.2004.04.002	https://doi.org/10.1016/j.jretai.2004.04.002	NOUN
gp-18	123	11	.	.	PUNCT
gp-18	124	1	jayani	jayani	PROPN
gp-18	124	2	.	.	PUNCT
gp-18	125	1	(	(	PUNCT
gp-18	125	2	2019	2019	NUM
gp-18	125	3	)	)	PUNCT
gp-18	125	4	.	.	PUNCT
gp-18	126	1	10	10	NUM
gp-18	126	2	e	e	NOUN
gp-18	126	3	-	-	NOUN
gp-18	126	4	commerce	commerce	NOUN
gp-18	126	5	dengan	dengan	PROPN
gp-18	126	6	pengunjung	pengunjung	PROPN
gp-18	126	7	terbesar	terbesar	ADJ
gp-18	126	8	kuartal	kuartal	ADJ
gp-18	126	9	iii2019	iii2019	NOUN
gp-18	126	10	.	.	PUNCT
gp-18	127	1	katadata.co.id	katadata.co.id	PROPN
gp-18	127	2	.	.	PROPN
gp-18	127	3	lynch	lynch	PROPN
gp-18	127	4	,	,	PUNCT
gp-18	127	5	p.	p.	PROPN
gp-18	127	6	d.	d.	PROPN
gp-18	127	7	,	,	PUNCT
gp-18	127	8	kent	kent	PROPN
gp-18	127	9	,	,	PUNCT
gp-18	127	10	r.	r.	PROPN
gp-18	127	11	j.	j.	PROPN
gp-18	127	12	,	,	PUNCT
gp-18	127	13	&	&	CCONJ
gp-18	127	14	srinivasan	srinivasan	PROPN
gp-18	127	15	,	,	PUNCT
gp-18	127	16	s.	s.	PROPN
gp-18	127	17	s.	s.	PROPN
gp-18	127	18	(	(	PUNCT
gp-18	127	19	2001	2001	NUM
gp-18	127	20	)	)	PUNCT
gp-18	127	21	.	.	PUNCT
gp-18	128	1	the	the	DET
gp-18	128	2	global	global	ADJ
gp-18	128	3	internet	internet	NOUN
gp-18	128	4	shopper	shopper	NOUN
gp-18	128	5	:	:	PUNCT
gp-18	128	6	evidence	evidence	NOUN
gp-18	128	7	from	from	ADP
gp-18	128	8	shopping	shopping	NOUN
gp-18	128	9	tasks	task	NOUN
gp-18	128	10	in	in	ADP
gp-18	128	11	twelve	twelve	NUM
gp-18	128	12	countries	country	NOUN
gp-18	128	13	.	.	PUNCT
gp-18	129	1	journal	journal	NOUN
gp-18	129	2	of	of	ADP
gp-18	129	3	advertising	advertising	NOUN
gp-18	129	4	research	research	NOUN
gp-18	129	5	,	,	PUNCT
gp-18	129	6	41(3	41(3	NUM
gp-18	129	7	)	)	PUNCT
gp-18	129	8	,	,	PUNCT
gp-18	129	9	15–23	15–23	NUM
gp-18	129	10	.	.	PUNCT
gp-18	130	1	https://doi.org/10.2501/jar-41-3-15-23	https://doi.org/10.2501/jar-41-3-15-23	NOUN
gp-18	130	2	.	.	PUNCT
gp-18	131	1	oliver	oliver	PROPN
gp-18	131	2	,	,	PUNCT
gp-18	131	3	r.	r.	PROPN
gp-18	131	4	l.	l.	PROPN
gp-18	131	5	(	(	PUNCT
gp-18	131	6	1999	1999	NUM
gp-18	131	7	)	)	PUNCT
gp-18	131	8	.	.	PUNCT
gp-18	132	1	whence	whence	NOUN
gp-18	132	2	consumer	consumer	NOUN
gp-18	132	3	loyalty	loyalty	NOUN
gp-18	132	4	?	?	PUNCT
gp-18	133	1	journal	journal	NOUN
gp-18	133	2	of	of	ADP
gp-18	133	3	marketing	marketing	NOUN
gp-18	133	4	,	,	PUNCT
gp-18	133	5	63(4_suppl1	63(4_suppl1	NUM
gp-18	133	6	)	)	PUNCT
gp-18	133	7	,	,	PUNCT
gp-18	133	8	33–44	33–44	NUM
gp-18	133	9	.	.	PUNCT
gp-18	133	10	https://doi.org/10.2307/1252099	https://doi.org/10.2307/1252099	PROPN
gp-18	133	11	.	.	PUNCT
gp-18	134	1	pudjarti	pudjarti	PROPN
gp-18	134	2	,	,	PUNCT
gp-18	134	3	s.	s.	PROPN
gp-18	134	4	,	,	PUNCT
gp-18	134	5	nurchayati	nurchayati	PROPN
gp-18	134	6	,	,	PUNCT
gp-18	134	7	n.	n.	NOUN
gp-18	134	8	,	,	PUNCT
gp-18	134	9	&	&	CCONJ
gp-18	134	10	putranti	putranti	PROPN
gp-18	134	11	,	,	PUNCT
gp-18	134	12	h.	h.	PROPN
gp-18	134	13	r.	r.	PROPN
gp-18	134	14	d.	d.	PROPN
gp-18	134	15	(	(	PUNCT
gp-18	134	16	2019	2019	NUM
gp-18	134	17	)	)	PUNCT
gp-18	134	18	.	.	PUNCT
gp-18	135	1	hubungan	hubungan	ADJ
gp-18	135	2	e	e	NOUN
gp-18	135	3	-	-	NOUN
gp-18	135	4	service	service	ADJ
gp-18	135	5	quality	quality	NOUN
gp-18	135	6	dan	dan	PROPN
gp-18	135	7	e	e	PROPN
gp-18	135	8	-	-	NOUN
gp-18	135	9	loyalty	loyalty	NOUN
gp-18	135	10	dengan	dengan	NOUN
gp-18	135	11	e	e	NOUN
gp-18	135	12	-	-	NOUN
gp-18	135	13	satisfaction	satisfaction	NOUN
gp-18	135	14	pada	pada	PROPN
gp-18	135	15	konsumen	konsuman	NOUN
gp-18	135	16	go	go	VERB
gp-18	135	17	-	-	PUNCT
gp-18	135	18	jek	jek	PROPN
gp-18	135	19	dan	dan	PROPN
gp-18	135	20	grab	grab	PROPN
gp-18	135	21	di	di	PROPN
gp-18	135	22	kota	kota	PROPN
gp-18	135	23	semarang	semarang	PROPN
gp-18	135	24	.	.	PUNCT
gp-18	135	25	sosiohumaniora	sosiohumaniora	PROPN
gp-18	135	26	,	,	PUNCT
gp-18	135	27	21(3	21(3	NUM
gp-18	135	28	)	)	PUNCT
gp-18	135	29	,	,	PUNCT
gp-18	135	30	237–246	237–246	NUM
gp-18	135	31	.	.	PUNCT
gp-18	135	32	https://doi.org/10.24198/sosiohumaniora.v21i3.21491	https://doi.org/10.24198/sosiohumaniora.v21i3.21491	NOUN
gp-18	135	33	.	.	PUNCT
gp-18	136	1	rangkuti	rangkuti	PROPN
gp-18	136	2	,	,	PUNCT
gp-18	136	3	f.	f.	PROPN
gp-18	136	4	(	(	PUNCT
gp-18	136	5	2013	2013	NUM
gp-18	136	6	)	)	PUNCT
gp-18	136	7	.	.	PUNCT
gp-18	137	1	customer	customer	NOUN
gp-18	137	2	service	service	NOUN
gp-18	137	3	satiscaction	satiscaction	PROPN
gp-18	137	4	&	&	CCONJ
gp-18	137	5	call	call	PROPN
gp-18	137	6	centre	centre	PROPN
gp-18	137	7	berdasarkan	berdasarkan	VERB
gp-18	137	8	iso	iso	PROPN
gp-18	137	9	9001	9001	NUM
gp-18	137	10	.	.	PUNCT
gp-18	138	1	gramedia	gramedia	NOUN
gp-18	138	2	pustaka	pustaka	ADJ
gp-18	138	3	utama	utama	PROPN
gp-18	138	4	.	.	PUNCT
gp-18	139	1	santos	santos	PROPN
gp-18	139	2	,	,	PUNCT
gp-18	139	3	j.	j.	PROPN
gp-18	139	4	(	(	PUNCT
gp-18	139	5	2003	2003	NUM
gp-18	139	6	)	)	PUNCT
gp-18	139	7	.	.	PUNCT
gp-18	140	1	e‐service	e‐service	PUNCT
gp-18	141	1	quality	quality	NOUN
gp-18	141	2	:	:	PUNCT
gp-18	141	3	a	a	DET
gp-18	141	4	model	model	NOUN
gp-18	141	5	of	of	ADP
gp-18	141	6	virtual	virtual	ADJ
gp-18	141	7	service	service	NOUN
gp-18	141	8	quality	quality	NOUN
gp-18	141	9	dimensions	dimension	NOUN
gp-18	141	10	.	.	PUNCT
gp-18	142	1	managing	manage	VERB
gp-18	142	2	service	service	NOUN
gp-18	142	3	quality	quality	NOUN
gp-18	142	4	:	:	PUNCT
gp-18	142	5	an	an	DET
gp-18	142	6	international	international	ADJ
gp-18	142	7	journal	journal	NOUN
gp-18	142	8	.	.	PUNCT
gp-18	143	1	https://doi.org/09604520310476490	https://doi.org/09604520310476490	PROPN
gp-18	143	2	.	.	PROPN
gp-18	143	3	sofiani	sofiani	PROPN
gp-18	143	4	,	,	PUNCT
gp-18	143	5	m.	m.	NOUN
gp-18	143	6	,	,	PUNCT
gp-18	143	7	&	&	CCONJ
gp-18	143	8	sagir	sagir	PROPN
gp-18	143	9	,	,	PUNCT
gp-18	143	10	j.	j.	PROPN
gp-18	143	11	(	(	PUNCT
gp-18	143	12	2022	2022	NUM
gp-18	143	13	)	)	PUNCT
gp-18	143	14	.	.	PUNCT
gp-18	144	1	pengaruh	pengaruh	VERB
gp-18	144	2	online	online	ADV
gp-18	144	3	shoping	shop	VERB
gp-18	144	4	experience	experience	NOUN
gp-18	144	5	terhadap	terhadap	PROPN
gp-18	144	6	loyalitas	loyalitas	PROPN
gp-18	144	7	konsumen	konsumen	PROPN
gp-18	144	8	menggunakan	menggunakan	PROPN
gp-18	144	9	shopee	shopee	PROPN
gp-18	144	10	dengan	dengan	PROPN
gp-18	144	11	customer	customer	PROPN
gp-18	144	12	trust	trust	PROPN
gp-18	144	13	sebagai	sebagai	PROPN
gp-18	144	14	variabel	variabel	PROPN
gp-18	144	15	intervening	intervene	VERB
gp-18	144	16	.	.	PUNCT
gp-18	145	1	jmm	jmm	PROPN
gp-18	145	2	unram	unram	PROPN
gp-18	145	3	-	-	PUNCT
gp-18	145	4	master	master	NOUN
gp-18	145	5	of	of	ADP
gp-18	145	6	management	management	NOUN
gp-18	145	7	journal	journal	NOUN
gp-18	145	8	,	,	PUNCT
gp-18	145	9	11(2	11(2	NUM
gp-18	145	10	)	)	PUNCT
gp-18	145	11	,	,	PUNCT
gp-18	145	12	120	120	NUM
gp-18	145	13	–	–	SYM
gp-18	145	14	134	134	NUM
gp-18	145	15	.	.	X
gp-18	145	16	teerling	teerling	NOUN
gp-18	145	17	,	,	PUNCT
gp-18	145	18	m.	m.	NOUN
gp-18	145	19	l.	l.	PROPN
gp-18	145	20	,	,	PUNCT
gp-18	145	21	&	&	CCONJ
gp-18	145	22	huizingh	huizingh	PROPN
gp-18	145	23	,	,	PUNCT
gp-18	145	24	k.	k.	PROPN
gp-18	145	25	r.	r.	PROPN
gp-18	145	26	e.	e.	PROPN
gp-18	145	27	(	(	PUNCT
gp-18	145	28	2004	2004	NUM
gp-18	145	29	)	)	PUNCT
gp-18	145	30	.	.	PUNCT
gp-18	146	1	how	how	SCONJ
gp-18	146	2	about	about	ADP
gp-18	146	3	integration	integration	NOUN
gp-18	146	4	:	:	PUNCT
gp-18	146	5	the	the	DET
gp-18	146	6	impact	impact	NOUN
gp-18	146	7	of	of	ADP
gp-18	146	8	online	online	ADJ
gp-18	146	9	activities	activity	NOUN
gp-18	146	10	on	on	ADP
gp-18	146	11	store	store	NOUN
gp-18	146	12	satisfaction	satisfaction	NOUN
gp-18	146	13	and	and	CCONJ
gp-18	146	14	loyalty	loyalty	NOUN
gp-18	146	15	.	.	PUNCT
gp-18	147	1	university	university	NOUN
gp-18	147	2	of	of	ADP
gp-18	147	3	groningen	groningen	PROPN
gp-18	147	4	.	.	PROPN
gp-18	147	5	tobagus	tobagus	PROPN
gp-18	147	6	,	,	PUNCT
gp-18	147	7	a.	a.	NOUN
gp-18	147	8	(	(	PUNCT
gp-18	147	9	2018	2018	NUM
gp-18	147	10	)	)	PUNCT
gp-18	147	11	.	.	PUNCT
gp-18	148	1	pengaruh	pengaruh	NOUN
gp-18	148	2	e	e	NOUN
gp-18	148	3	-	-	NOUN
gp-18	148	4	service	service	ADJ
gp-18	148	5	quality	quality	NOUN
gp-18	148	6	terhadap	terhadap	PROPN
gp-18	148	7	e	e	PROPN
gp-18	148	8	-	-	NOUN
gp-18	148	9	satisfaction	satisfaction	NOUN
gp-18	148	10	pada	pada	PROPN
gp-18	148	11	pengguna	pengguna	PROPN
gp-18	148	12	di	di	PROPN
gp-18	148	13	situs	situs	PROPN
gp-18	148	14	tokopedia	tokopedia	PROPN
gp-18	148	15	.	.	PUNCT
gp-18	149	1	agora	agora	PROPN
gp-18	149	2	,	,	PUNCT
gp-18	149	3	6(1	6(1	NUM
gp-18	149	4	)	)	PUNCT
gp-18	149	5	,	,	PUNCT
gp-18	149	6	1–10	1–10	NOUN
gp-18	149	7	.	.	PUNCT
gp-18	150	1	copyright	copyright	NOUN
gp-18	150	2	holders	holder	NOUN
gp-18	150	3	:	:	PUNCT
gp-18	150	4	roky	roky	PROPN
gp-18	150	5	apriansyah	apriansyah	PROPN
gp-18	150	6	,	,	PUNCT
gp-18	150	7	hermanto	hermanto	NOUN
gp-18	150	8	,	,	PUNCT
gp-18	150	9	fitria	fitria	PROPN
gp-18	150	10	ningsih	ningsih	NOUN
gp-18	150	11	,	,	PUNCT
gp-18	150	12	abdul	abdul	PROPN
gp-18	150	13	hairudin	hairudin	PROPN
gp-18	150	14	,	,	PUNCT
gp-18	150	15	said	say	VERB
gp-18	150	16	afriaris	afriaris	NOUN
gp-18	150	17	(	(	PUNCT
gp-18	150	18	2023	2023	NUM
gp-18	150	19	)	)	PUNCT
gp-18	150	20	first	first	ADJ
gp-18	150	21	publication	publication	NOUN
gp-18	150	22	right	right	NOUN
gp-18	150	23	:	:	PUNCT
gp-18	150	24	ajemb	ajemb	PROPN
gp-18	150	25	–	–	PUNCT
gp-18	150	26	american	american	ADJ
gp-18	150	27	journal	journal	PROPN
gp-18	150	28	of	of	ADP
gp-18	150	29	economic	economic	ADJ
gp-18	150	30	and	and	CCONJ
gp-18	150	31	management	management	NOUN
gp-18	150	32	business	business	NOUN