id sid tid token lemma pos gp-216 1 1 520 520 NUM gp-216 1 2 american american ADJ gp-216 1 3 journal journal PROPN gp-216 1 4 of of ADP gp-216 1 5 business business NOUN gp-216 1 6 , , PUNCT gp-216 1 7 economics economic NOUN gp-216 1 8 and and CCONJ gp-216 1 9 management management NOUN gp-216 1 10 p p PROPN gp-216 1 11 - - PUNCT gp-216 1 12 issn issn NOUN gp-216 1 13 : : PUNCT gp-216 1 14 xxxx xxxx ADJ gp-216 1 15 - - PUNCT gp-216 1 16 xxxx xxxx ADJ gp-216 1 17 e e NOUN gp-216 1 18 - - NOUN gp-216 1 19 issn issn ADJ gp-216 1 20 : : PUNCT gp-216 1 21 2835 2835 NUM gp-216 1 22 - - SYM gp-216 1 23 5199 5199 NUM gp-216 1 24 vol vol NOUN gp-216 1 25 . . PROPN gp-216 1 26 4 4 NUM gp-216 1 27 no no NOUN gp-216 1 28 . . NOUN gp-216 1 29 5 5 NUM gp-216 1 30 may may AUX gp-216 1 31 2025 2025 NUM gp-216 1 32 the the DET gp-216 1 33 effect effect NOUN gp-216 1 34 of of ADP gp-216 1 35 product product NOUN gp-216 1 36 quality quality NOUN gp-216 1 37 and and CCONJ gp-216 1 38 online online ADJ gp-216 1 39 shopping shopping NOUN gp-216 1 40 experience experience NOUN gp-216 1 41 on on ADP gp-216 1 42 customer customer NOUN gp-216 1 43 loyalty loyalty NOUN gp-216 1 44 with with ADP gp-216 1 45 customer customer NOUN gp-216 1 46 satisfaction satisfaction NOUN gp-216 1 47 as as ADP gp-216 1 48 a a DET gp-216 1 49 mediating mediate VERB gp-216 1 50 variable variable NOUN gp-216 1 51 ( ( PUNCT gp-216 1 52 on on ADP gp-216 1 53 rizki rizki PROPN gp-216 1 54 jaya jaya PROPN gp-216 1 55 customers customer NOUN gp-216 1 56 at at ADP gp-216 1 57 shopee shopee NOUN gp-216 1 58 in in ADP gp-216 1 59 the the DET gp-216 1 60 greater great ADJ gp-216 1 61 bandung bandung PROPN gp-216 1 62 area area NOUN gp-216 1 63 ) ) PUNCT gp-216 2 1 kayla kayla PROPN gp-216 2 2 maharani maharani PROPN gp-216 2 3 aprillian aprillian PROPN gp-216 2 4 , , PUNCT gp-216 2 5 hariyadi hariyadi NOUN gp-216 2 6 triwahyu triwahyu NOUN gp-216 2 7 putra putra PROPN gp-216 2 8 faculty faculty NOUN gp-216 2 9 of of ADP gp-216 2 10 economics economic NOUN gp-216 2 11 and and CCONJ gp-216 2 12 business business NOUN gp-216 2 13 , , PUNCT gp-216 2 14 jenderal jenderal ADJ gp-216 2 15 achmad achmad PROPN gp-216 2 16 yani yani PROPN gp-216 2 17 university university PROPN gp-216 2 18 , , PUNCT gp-216 2 19 indonesia indonesia PROPN gp-216 2 20 email email NOUN gp-216 2 21 : : PUNCT gp-216 2 22 kaylamaharani_21p019@mn.unjani.ac.id kaylamaharani_21p019@mn.unjani.ac.id NOUN gp-216 2 23 , , PUNCT gp-216 2 24 hariyadi.putra@lecture.unjani.ac.id hariyadi.putra@lecture.unjani.ac.id NOUN gp-216 2 25 abstract abstract ADJ gp-216 2 26 customers customer NOUN gp-216 2 27 of of ADP gp-216 2 28 the the DET gp-216 2 29 rizki rizki PROPN gp-216 2 30 jaya jaya PROPN gp-216 2 31 store store NOUN gp-216 2 32 on on ADP gp-216 2 33 shopee shopee NOUN gp-216 2 34 in in ADP gp-216 2 35 the the DET gp-216 2 36 greater great ADJ gp-216 2 37 bandung bandung NOUN gp-216 2 38 region region NOUN gp-216 2 39 will will AUX gp-216 2 40 be be AUX gp-216 2 41 the the DET gp-216 2 42 subjects subject NOUN gp-216 2 43 of of ADP gp-216 2 44 this this DET gp-216 2 45 research research NOUN gp-216 2 46 , , PUNCT gp-216 2 47 which which PRON gp-216 2 48 seeks seek VERB gp-216 2 49 to to PART gp-216 2 50 examine examine VERB gp-216 2 51 the the DET gp-216 2 52 relationship relationship NOUN gp-216 2 53 between between ADP gp-216 2 54 product product NOUN gp-216 2 55 quality quality NOUN gp-216 2 56 , , PUNCT gp-216 2 57 online online ADJ gp-216 2 58 shopping shopping NOUN gp-216 2 59 experience experience NOUN gp-216 2 60 , , PUNCT gp-216 2 61 customer customer NOUN gp-216 2 62 loyalty loyalty NOUN gp-216 2 63 , , PUNCT gp-216 2 64 and and CCONJ gp-216 2 65 customer customer NOUN gp-216 2 66 happiness happiness NOUN gp-216 2 67 as as ADP gp-216 2 68 a a DET gp-216 2 69 mediating mediate VERB gp-216 2 70 variable variable NOUN gp-216 2 71 . . PUNCT gp-216 3 1 some some PRON gp-216 3 2 have have AUX gp-216 3 3 speculated speculate VERB gp-216 3 4 that that SCONJ gp-216 3 5 poor poor ADJ gp-216 3 6 product product NOUN gp-216 3 7 quality quality NOUN gp-216 3 8 and and CCONJ gp-216 3 9 an an DET gp-216 3 10 unpleasant unpleasant ADJ gp-216 3 11 shopping shopping NOUN gp-216 3 12 experience experience NOUN gp-216 3 13 are be AUX gp-216 3 14 to to PART gp-216 3 15 blame blame VERB gp-216 3 16 for for ADP gp-216 3 17 the the DET gp-216 3 18 precipitous precipitous ADJ gp-216 3 19 drop drop NOUN gp-216 3 20 in in ADP gp-216 3 21 in in ADP gp-216 3 22 - - PUNCT gp-216 3 23 store store NOUN gp-216 3 24 sales sale NOUN gp-216 3 25 . . PUNCT gp-216 4 1 quantitative quantitative ADJ gp-216 4 2 methods method NOUN gp-216 4 3 combined combine VERB gp-216 4 4 with with ADP gp-216 4 5 a a DET gp-216 4 6 descriptive descriptive ADJ gp-216 4 7 approach approach NOUN gp-216 4 8 form form VERB gp-216 4 9 the the DET gp-216 4 10 basis basis NOUN gp-216 4 11 of of ADP gp-216 4 12 this this DET gp-216 4 13 work work NOUN gp-216 4 14 . . PUNCT gp-216 5 1 an an DET gp-216 5 2 online online ADJ gp-216 5 3 questionnaire questionnaire NOUN gp-216 5 4 was be AUX gp-216 5 5 used use VERB gp-216 5 6 to to PART gp-216 5 7 gather gather VERB gp-216 5 8 data datum NOUN gp-216 5 9 from from ADP gp-216 5 10 a a DET gp-216 5 11 sample sample NOUN gp-216 5 12 of of ADP gp-216 5 13 128 128 NUM gp-216 5 14 respondents respondent NOUN gp-216 5 15 who who PRON gp-216 5 16 were be AUX gp-216 5 17 chosen choose VERB gp-216 5 18 using use VERB gp-216 5 19 purposive purposive ADJ gp-216 5 20 sampling sampling NOUN gp-216 5 21 approaches approach NOUN gp-216 5 22 . . PUNCT gp-216 6 1 we we PRON gp-216 6 2 used use VERB gp-216 6 3 spss spss PROPN gp-216 6 4 27 27 NUM gp-216 6 5 to to PART gp-216 6 6 conduct conduct VERB gp-216 6 7 multiple multiple ADJ gp-216 6 8 regression regression NOUN gp-216 6 9 analysis analysis NOUN gp-216 6 10 and and CCONJ gp-216 6 11 the the DET gp-216 6 12 sobel sobel PROPN gp-216 6 13 test test NOUN gp-216 6 14 to to PART gp-216 6 15 assess assess VERB gp-216 6 16 our our PRON gp-216 6 17 hypotheses hypothesis NOUN gp-216 6 18 . . PUNCT gp-216 7 1 the the DET gp-216 7 2 findings finding NOUN gp-216 7 3 demonstrate demonstrate VERB gp-216 7 4 that that SCONJ gp-216 7 5 compared compare VERB gp-216 7 6 to to ADP gp-216 7 7 product product NOUN gp-216 7 8 quality quality NOUN gp-216 7 9 , , PUNCT gp-216 7 10 the the DET gp-216 7 11 online online ADJ gp-216 7 12 shopping shopping NOUN gp-216 7 13 experience experience NOUN gp-216 7 14 significantly significantly ADV gp-216 7 15 impacts impact VERB gp-216 7 16 consumer consumer NOUN gp-216 7 17 satisfaction satisfaction NOUN gp-216 7 18 in in ADP gp-216 7 19 a a DET gp-216 7 20 favorable favorable ADJ gp-216 7 21 way way NOUN gp-216 7 22 . . PUNCT gp-216 8 1 customers customer NOUN gp-216 8 2 are be AUX gp-216 8 3 more more ADV gp-216 8 4 loyal loyal ADJ gp-216 8 5 to to ADP gp-216 8 6 brands brand NOUN gp-216 8 7 when when SCONJ gp-216 8 8 they they PRON gp-216 8 9 have have VERB gp-216 8 10 a a DET gp-216 8 11 positive positive ADJ gp-216 8 12 experience experience NOUN gp-216 8 13 purchasing purchase VERB gp-216 8 14 online online ADV gp-216 8 15 and and CCONJ gp-216 8 16 with with ADP gp-216 8 17 high high ADJ gp-216 8 18 - - PUNCT gp-216 8 19 quality quality NOUN gp-216 8 20 products product NOUN gp-216 8 21 . . PUNCT gp-216 9 1 satisfaction satisfaction NOUN gp-216 9 2 with with ADP gp-216 9 3 one one PROPN gp-216 9 4 's 's PART gp-216 9 5 service service NOUN gp-216 9 6 , , PUNCT gp-216 9 7 however however ADV gp-216 9 8 , , PUNCT gp-216 9 9 does do AUX gp-216 9 10 not not PART gp-216 9 11 moderate moderate VERB gp-216 9 12 the the DET gp-216 9 13 connection connection NOUN gp-216 9 14 between between ADP gp-216 9 15 loyalty loyalty NOUN gp-216 9 16 and and CCONJ gp-216 9 17 independent independent ADJ gp-216 9 18 factors factor NOUN gp-216 9 19 , , PUNCT gp-216 9 20 and and CCONJ gp-216 9 21 it it PRON gp-216 9 22 also also ADV gp-216 9 23 does do AUX gp-216 9 24 not not PART gp-216 9 25 significantly significantly ADV gp-216 9 26 affect affect VERB gp-216 9 27 loyalty loyalty NOUN gp-216 9 28 . . PUNCT gp-216 10 1 customer customer NOUN gp-216 10 2 loyalty loyalty NOUN gp-216 10 3 is be AUX gp-216 10 4 impacted impact VERB gp-216 10 5 less less ADV gp-216 10 6 by by ADP gp-216 10 7 happiness happiness NOUN gp-216 10 8 as as ADP gp-216 10 9 a a DET gp-216 10 10 mediator mediator NOUN gp-216 10 11 and and CCONJ gp-216 10 12 more more ADJ gp-216 10 13 by by ADP gp-216 10 14 the the DET gp-216 10 15 impression impression NOUN gp-216 10 16 of of ADP gp-216 10 17 product product NOUN gp-216 10 18 quality quality NOUN gp-216 10 19 and and CCONJ gp-216 10 20 purchasing purchasing NOUN gp-216 10 21 experience experience NOUN gp-216 10 22 , , PUNCT gp-216 10 23 according accord VERB gp-216 10 24 to to ADP gp-216 10 25 the the DET gp-216 10 26 study study NOUN gp-216 10 27 's 's PART gp-216 10 28 results result NOUN gp-216 10 29 . . PUNCT gp-216 11 1 consequently consequently ADV gp-216 11 2 , , PUNCT gp-216 11 3 in in ADP gp-216 11 4 this this DET gp-216 11 5 age age NOUN gp-216 11 6 of of ADP gp-216 11 7 e e PROPN gp-216 11 8 - - NOUN gp-216 11 9 commerce commerce NOUN gp-216 11 10 , , PUNCT gp-216 11 11 client client NOUN gp-216 11 12 retention retention NOUN gp-216 11 13 is be AUX gp-216 11 14 heavily heavily ADV gp-216 11 15 focused focused ADJ gp-216 11 16 on on ADP gp-216 11 17 enhancing enhance VERB gp-216 11 18 the the DET gp-216 11 19 digital digital ADJ gp-216 11 20 buying buying NOUN gp-216 11 21 experience experience NOUN gp-216 11 22 and and CCONJ gp-216 11 23 service service NOUN gp-216 11 24 quality quality NOUN gp-216 11 25 . . PUNCT gp-216 12 1 keywords keyword NOUN gp-216 12 2 : : PUNCT gp-216 12 3 product product NOUN gp-216 12 4 quality quality NOUN gp-216 12 5 , , PUNCT gp-216 12 6 online online ADJ gp-216 12 7 shopping shopping NOUN gp-216 12 8 experience experience NOUN gp-216 12 9 , , PUNCT gp-216 12 10 customer customer NOUN gp-216 12 11 satisfaction satisfaction NOUN gp-216 12 12 , , PUNCT gp-216 12 13 customer customer NOUN gp-216 12 14 loyalty loyalty NOUN gp-216 12 15 , , PUNCT gp-216 12 16 shopee shopee NOUN gp-216 12 17 , , PUNCT gp-216 12 18 msmes msme NOUN gp-216 12 19 . . PUNCT gp-216 13 1 introduction introduction NOUN gp-216 13 2 military military ADJ gp-216 13 3 gear gear NOUN gp-216 13 4 companies company NOUN gp-216 13 5 on on ADP gp-216 13 6 shopee shopee NOUN gp-216 13 7 are be AUX gp-216 13 8 only only ADV gp-216 13 9 one one NUM gp-216 13 10 example example NOUN gp-216 13 11 of of ADP gp-216 13 12 how how SCONJ gp-216 13 13 the the DET gp-216 13 14 fast fast ADJ gp-216 13 15 growth growth NOUN gp-216 13 16 of of ADP gp-216 13 17 e e NOUN gp-216 13 18 - - NOUN gp-216 13 19 commerce commerce NOUN gp-216 13 20 in in ADP gp-216 13 21 indonesia indonesia PROPN gp-216 13 22 has have AUX gp-216 13 23 stoked stoke VERB gp-216 13 24 intense intense ADJ gp-216 13 25 rivalry rivalry NOUN gp-216 13 26 among among ADP gp-216 13 27 various various ADJ gp-216 13 28 business business NOUN gp-216 13 29 players player NOUN gp-216 13 30 . . PUNCT gp-216 14 1 this this DET gp-216 14 2 phenomenon phenomenon NOUN gp-216 14 3 encourages encourage VERB gp-216 14 4 every every DET gp-216 14 5 business business NOUN gp-216 14 6 actor actor NOUN gp-216 14 7 to to PART gp-216 14 8 continue continue VERB gp-216 14 9 to to PART gp-216 14 10 innovate innovate VERB gp-216 14 11 in in ADP gp-216 14 12 maintaining maintain VERB gp-216 14 13 and and CCONJ gp-216 14 14 increasing increase VERB gp-216 14 15 sales sale NOUN gp-216 14 16 . . PUNCT gp-216 15 1 however however ADV gp-216 15 2 , , PUNCT gp-216 15 3 based base VERB gp-216 15 4 on on ADP gp-216 15 5 sales sale NOUN gp-216 15 6 data datum NOUN gp-216 15 7 , , PUNCT gp-216 15 8 toko toko PROPN gp-216 15 9 rizki rizki PROPN gp-216 15 10 jaya jaya PROPN gp-216 15 11 experienced experience VERB gp-216 15 12 fluctuations fluctuation NOUN gp-216 15 13 and and CCONJ gp-216 15 14 sales sale NOUN gp-216 15 15 declines decline NOUN gp-216 15 16 from from ADP gp-216 15 17 2019 2019 NUM gp-216 15 18 to to ADP gp-216 15 19 2024 2024 NUM gp-216 15 20 , , PUNCT gp-216 15 21 in in ADP gp-216 15 22 contrast contrast NOUN gp-216 15 23 to to ADP gp-216 15 24 competitors competitor NOUN gp-216 15 25 such such ADJ gp-216 15 26 as as ADP gp-216 15 27 toko toko PROPN gp-216 15 28 fajar fajar PROPN gp-216 15 29 parahyangan parahyangan PROPN gp-216 15 30 , , PUNCT gp-216 15 31 streetmillitary streetmillitary ADJ gp-216 15 32 , , PUNCT gp-216 15 33 and and CCONJ gp-216 15 34 seniman seniman PROPN gp-216 15 35 pertempuran pertempuran PROPN gp-216 15 36 apparel apparel NOUN gp-216 15 37 which which PRON gp-216 15 38 have have AUX gp-216 15 39 consistently consistently ADV gp-216 15 40 increased increase VERB gp-216 15 41 sales sale NOUN gp-216 15 42 every every DET gp-216 15 43 year year NOUN gp-216 15 44 . . PUNCT gp-216 16 1 this this DET gp-216 16 2 condition condition NOUN gp-216 16 3 indicates indicate VERB gp-216 16 4 that that SCONJ gp-216 16 5 there there PRON gp-216 16 6 is be VERB gp-216 16 7 a a DET gp-216 16 8 serious serious ADJ gp-216 16 9 problem problem NOUN gp-216 16 10 related relate VERB gp-216 16 11 to to ADP gp-216 16 12 customer customer NOUN gp-216 16 13 loyalty loyalty NOUN gp-216 16 14 at at ADP gp-216 16 15 toko toko PROPN gp-216 16 16 rizki rizki PROPN gp-216 16 17 jaya jaya PROPN gp-216 16 18 . . PUNCT gp-216 17 1 kayla kayla PROPN gp-216 17 2 maharani maharani PROPN gp-216 17 3 aprillian aprillian PROPN gp-216 17 4 , , PUNCT gp-216 17 5 hariyadi hariyadi NOUN gp-216 17 6 triwahyu triwahyu NOUN gp-216 17 7 putra putra NOUN gp-216 17 8 521 521 NUM gp-216 17 9 customer customer NOUN gp-216 17 10 loyalty loyalty NOUN gp-216 17 11 is be AUX gp-216 17 12 a a DET gp-216 17 13 crucial crucial ADJ gp-216 17 14 aspect aspect NOUN gp-216 17 15 in in ADP gp-216 17 16 maintaining maintain VERB gp-216 17 17 business business NOUN gp-216 17 18 sustainability sustainability NOUN gp-216 17 19 , , PUNCT gp-216 17 20 especially especially ADV gp-216 17 21 in in ADP gp-216 17 22 the the DET gp-216 17 23 realm realm NOUN gp-216 17 24 of of ADP gp-216 17 25 e e NOUN gp-216 17 26 - - NOUN gp-216 17 27 commerce commerce NOUN gp-216 17 28 which which PRON gp-216 17 29 relies rely VERB gp-216 17 30 heavily heavily ADV gp-216 17 31 on on ADP gp-216 17 32 customer customer NOUN gp-216 17 33 trust trust NOUN gp-216 17 34 and and CCONJ gp-216 17 35 satisfaction satisfaction NOUN gp-216 17 36 . . PUNCT gp-216 18 1 according accord VERB gp-216 18 2 to to ADP gp-216 18 3 griffin griffin PROPN gp-216 18 4 ( ( PUNCT gp-216 18 5 2010 2010 NUM gp-216 18 6 ) ) PUNCT gp-216 18 7 , , PUNCT gp-216 18 8 customer customer NOUN gp-216 18 9 loyalty loyalty NOUN gp-216 18 10 is be AUX gp-216 18 11 reflected reflect VERB gp-216 18 12 in in ADP gp-216 18 13 repeated repeat VERB gp-216 18 14 purchase purchase NOUN gp-216 18 15 behavior behavior NOUN gp-216 18 16 and and CCONJ gp-216 18 17 the the DET gp-216 18 18 tendency tendency NOUN gp-216 18 19 to to PART gp-216 18 20 recommend recommend VERB gp-216 18 21 stores store NOUN gp-216 18 22 to to ADP gp-216 18 23 others other NOUN gp-216 18 24 , , PUNCT gp-216 18 25 which which PRON gp-216 18 26 can can AUX gp-216 18 27 be be AUX gp-216 18 28 an an DET gp-216 18 29 effective effective ADJ gp-216 18 30 promotion promotion NOUN gp-216 18 31 on on ADP gp-216 18 32 digital digital ADJ gp-216 18 33 platforms platform NOUN gp-216 18 34 such such ADJ gp-216 18 35 as as ADP gp-216 18 36 shopee shopee NOUN gp-216 18 37 ( ( PUNCT gp-216 18 38 mashuri mashuri PROPN gp-216 18 39 , , PUNCT gp-216 18 40 2020 2020 NUM gp-216 18 41 ) ) PUNCT gp-216 18 42 . . PUNCT gp-216 19 1 this this DET gp-216 19 2 loyalty loyalty NOUN gp-216 19 3 is be AUX gp-216 19 4 formed form VERB gp-216 19 5 through through ADP gp-216 19 6 long long ADJ gp-216 19 7 - - PUNCT gp-216 19 8 term term NOUN gp-216 19 9 relationships relationship NOUN gp-216 19 10 that that PRON gp-216 19 11 are be AUX gp-216 19 12 influenced influence VERB gp-216 19 13 by by ADP gp-216 19 14 customer customer NOUN gp-216 19 15 satisfaction satisfaction NOUN gp-216 19 16 levels level NOUN gp-216 19 17 ( ( PUNCT gp-216 19 18 kotler kotler PROPN gp-216 19 19 & & CCONJ gp-216 19 20 keller keller PROPN gp-216 19 21 , , PUNCT gp-216 19 22 2022 2022 NUM gp-216 19 23 ) ) PUNCT gp-216 19 24 . . PUNCT gp-216 20 1 according accord VERB gp-216 20 2 to to ADP gp-216 20 3 zeithaml zeithaml PROPN gp-216 20 4 et et PROPN gp-216 20 5 al al PROPN gp-216 20 6 . . PROPN gp-216 21 1 ( ( PUNCT gp-216 21 2 2010 2010 NUM gp-216 21 3 ) ) PUNCT gp-216 21 4 and and CCONJ gp-216 21 5 kotler kotler X gp-216 21 6 ( ( PUNCT gp-216 21 7 2022 2022 NUM gp-216 21 8 ) ) PUNCT gp-216 21 9 , , PUNCT gp-216 21 10 customer customer NOUN gp-216 21 11 satisfaction satisfaction NOUN gp-216 21 12 is be AUX gp-216 21 13 the the DET gp-216 21 14 most most ADV gp-216 21 15 important important ADJ gp-216 21 16 measure measure NOUN gp-216 21 17 of of ADP gp-216 21 18 a a DET gp-216 21 19 product product NOUN gp-216 21 20 or or CCONJ gp-216 21 21 service service NOUN gp-216 21 22 's 's PART gp-216 21 23 ability ability NOUN gp-216 21 24 to to PART gp-216 21 25 fulfill fulfill VERB gp-216 21 26 customer customer NOUN gp-216 21 27 expectations expectation NOUN gp-216 21 28 and and CCONJ gp-216 21 29 demands demand NOUN gp-216 21 30 . . PUNCT gp-216 22 1 when when SCONJ gp-216 22 2 it it PRON gp-216 22 3 comes come VERB gp-216 22 4 to to ADP gp-216 22 5 online online ADJ gp-216 22 6 purchasing purchasing NOUN gp-216 22 7 , , PUNCT gp-216 22 8 the the DET gp-216 22 9 quality quality NOUN gp-216 22 10 of of ADP gp-216 22 11 the the DET gp-216 22 12 products product NOUN gp-216 22 13 and and CCONJ gp-216 22 14 the the DET gp-216 22 15 whole whole ADJ gp-216 22 16 experience experience NOUN gp-216 22 17 have have VERB gp-216 22 18 a a DET gp-216 22 19 significant significant ADJ gp-216 22 20 impact impact NOUN gp-216 22 21 on on ADP gp-216 22 22 client client NOUN gp-216 22 23 happiness happiness NOUN gp-216 22 24 . . PUNCT gp-216 23 1 customers customer NOUN gp-216 23 2 may may AUX gp-216 23 3 not not PART gp-216 23 4 evaluate evaluate VERB gp-216 23 5 the the DET gp-216 23 6 goods good NOUN gp-216 23 7 in in ADP gp-216 23 8 person person NOUN gp-216 23 9 before before ADP gp-216 23 10 purchase purchase NOUN gp-216 23 11 , , PUNCT gp-216 23 12 hence hence ADV gp-216 23 13 product product NOUN gp-216 23 14 quality quality NOUN gp-216 23 15 is be AUX gp-216 23 16 king king NOUN gp-216 23 17 ( ( PUNCT gp-216 23 18 tjiptono tjiptono NOUN gp-216 23 19 , , PUNCT gp-216 23 20 2016 2016 NUM gp-216 23 21 ) ) PUNCT gp-216 23 22 . . PUNCT gp-216 24 1 furthermore furthermore ADV gp-216 24 2 , , PUNCT gp-216 24 3 the the DET gp-216 24 4 online online ADJ gp-216 24 5 shopping shopping NOUN gp-216 24 6 experience experience NOUN gp-216 24 7 is be AUX gp-216 24 8 crucial crucial ADJ gp-216 24 9 in in ADP gp-216 24 10 molding mold VERB gp-216 24 11 the the DET gp-216 24 12 customer customer NOUN gp-216 24 13 's 's PART gp-216 24 14 impression impression NOUN gp-216 24 15 of of ADP gp-216 24 16 the the DET gp-216 24 17 business business NOUN gp-216 24 18 , , PUNCT gp-216 24 19 which which PRON gp-216 24 20 in in ADP gp-216 24 21 turn turn NOUN gp-216 24 22 affects affect VERB gp-216 24 23 their their PRON gp-216 24 24 choice choice NOUN gp-216 24 25 to to PART gp-216 24 26 repurchase repurchase VERB gp-216 24 27 ( ( PUNCT gp-216 24 28 rose rise VERB gp-216 24 29 et et PROPN gp-216 24 30 al al PROPN gp-216 24 31 , , PUNCT gp-216 24 32 2012 2012 NUM gp-216 24 33 ) ) PUNCT gp-216 24 34 . . PUNCT gp-216 25 1 product product NOUN gp-216 25 2 quality quality NOUN gp-216 25 3 that that PRON gp-216 25 4 does do AUX gp-216 25 5 not not PART gp-216 25 6 match match VERB gp-216 25 7 the the DET gp-216 25 8 description description NOUN gp-216 25 9 and and CCONJ gp-216 25 10 an an DET gp-216 25 11 unpleasant unpleasant ADJ gp-216 25 12 shopping shopping NOUN gp-216 25 13 experience experience NOUN gp-216 25 14 are be AUX gp-216 25 15 the the DET gp-216 25 16 most most ADV gp-216 25 17 common common ADJ gp-216 25 18 complaints complaint NOUN gp-216 25 19 from from ADP gp-216 25 20 customers customer NOUN gp-216 25 21 of of ADP gp-216 25 22 online online ADJ gp-216 25 23 stores store NOUN gp-216 25 24 , , PUNCT gp-216 25 25 according accord VERB gp-216 25 26 to to ADP gp-216 25 27 multiple multiple ADJ gp-216 25 28 studies study NOUN gp-216 25 29 ( ( PUNCT gp-216 25 30 asianti asianti ADV gp-216 25 31 nainggolan nainggolan PROPN gp-216 25 32 et et PROPN gp-216 25 33 al al PROPN gp-216 25 34 . . PROPN gp-216 25 35 , , PUNCT gp-216 25 36 2023 2023 NUM gp-216 25 37 ; ; PUNCT gp-216 25 38 surahman surahman NOUN gp-216 25 39 & & CCONJ gp-216 25 40 sunarya sunarya NOUN gp-216 25 41 , , PUNCT gp-216 25 42 2024 2024 NUM gp-216 25 43 ) ) PUNCT gp-216 25 44 . . PUNCT gp-216 26 1 like like ADP gp-216 26 2 many many ADJ gp-216 26 3 other other ADJ gp-216 26 4 businesses business NOUN gp-216 26 5 , , PUNCT gp-216 26 6 toko toko PROPN gp-216 26 7 rizki rizki PROPN gp-216 26 8 jaya jaya PROPN gp-216 26 9 has have VERB gp-216 26 10 a a DET gp-216 26 11 lot lot NOUN gp-216 26 12 of of ADP gp-216 26 13 unhappy unhappy ADJ gp-216 26 14 shopee shopee NOUN gp-216 26 15 customers customer NOUN gp-216 26 16 who who PRON gp-216 26 17 have have AUX gp-216 26 18 complained complain VERB gp-216 26 19 about about ADP gp-216 26 20 things thing NOUN gp-216 26 21 not not PART gp-216 26 22 living live VERB gp-216 26 23 up up ADP gp-216 26 24 to to ADP gp-216 26 25 their their PRON gp-216 26 26 expectations expectation NOUN gp-216 26 27 and and CCONJ gp-216 26 28 having have VERB gp-216 26 29 a a DET gp-216 26 30 bad bad ADJ gp-216 26 31 overall overall ADJ gp-216 26 32 purchasing purchasing NOUN gp-216 26 33 experience experience NOUN gp-216 26 34 . . PUNCT gp-216 27 1 customer customer NOUN gp-216 27 2 happiness happiness NOUN gp-216 27 3 acted act VERB gp-216 27 4 as as ADP gp-216 27 5 a a DET gp-216 27 6 mediator mediator NOUN gp-216 27 7 , , PUNCT gp-216 27 8 product product NOUN gp-216 27 9 quality quality NOUN gp-216 27 10 and and CCONJ gp-216 27 11 online online NOUN gp-216 27 12 shopping shopping NOUN gp-216 27 13 experience experience NOUN gp-216 27 14 as as ADP gp-216 27 15 independent independent ADJ gp-216 27 16 factors factor NOUN gp-216 27 17 , , PUNCT gp-216 27 18 and and CCONJ gp-216 27 19 customer customer NOUN gp-216 27 20 loyalty loyalty NOUN gp-216 27 21 as as ADP gp-216 27 22 the the DET gp-216 27 23 dependent dependent ADJ gp-216 27 24 variable variable NOUN gp-216 27 25 . . PUNCT gp-216 28 1 the the DET gp-216 28 2 researchers researcher NOUN gp-216 28 3 set set VERB gp-216 28 4 out out ADP gp-216 28 5 to to PART gp-216 28 6 determine determine VERB gp-216 28 7 how how SCONJ gp-216 28 8 consumer consumer NOUN gp-216 28 9 happiness happiness NOUN gp-216 28 10 mediated mediate VERB gp-216 28 11 the the DET gp-216 28 12 relationship relationship NOUN gp-216 28 13 between between ADP gp-216 28 14 product product NOUN gp-216 28 15 quality quality NOUN gp-216 28 16 , , PUNCT gp-216 28 17 online online ADJ gp-216 28 18 shopping shopping NOUN gp-216 28 19 experience experience NOUN gp-216 28 20 , , PUNCT gp-216 28 21 and and CCONJ gp-216 28 22 customer customer NOUN gp-216 28 23 loyalty loyalty NOUN gp-216 28 24 . . PUNCT gp-216 29 1 thus thus ADV gp-216 29 2 , , PUNCT gp-216 29 3 the the DET gp-216 29 4 goal goal NOUN gp-216 29 5 of of ADP gp-216 29 6 this this DET gp-216 29 7 study study NOUN gp-216 29 8 is be AUX gp-216 29 9 to to PART gp-216 29 10 provide provide VERB gp-216 29 11 scientific scientific ADJ gp-216 29 12 insight insight NOUN gp-216 29 13 into into ADP gp-216 29 14 techniques technique NOUN gp-216 29 15 to to PART gp-216 29 16 promote promote VERB gp-216 29 17 customer customer NOUN gp-216 29 18 loyalty loyalty NOUN gp-216 29 19 in in ADP gp-216 29 20 the the DET gp-216 29 21 military military ADJ gp-216 29 22 gear gear NOUN gp-216 29 23 e e NOUN gp-216 29 24 - - NOUN gp-216 29 25 commerce commerce NOUN gp-216 29 26 market market NOUN gp-216 29 27 and and CCONJ gp-216 29 28 to to PART gp-216 29 29 help help VERB gp-216 29 30 toko toko PROPN gp-216 29 31 rizki rizki PROPN gp-216 29 32 jaya jaya PROPN gp-216 29 33 with with ADP gp-216 29 34 their their PRON gp-216 29 35 diminishing diminish VERB gp-216 29 36 consumer consumer NOUN gp-216 29 37 loyalty loyalty NOUN gp-216 29 38 . . PUNCT gp-216 30 1 research research NOUN gp-216 30 2 methods method NOUN gp-216 30 3 in in ADP gp-216 30 4 order order NOUN gp-216 30 5 to to PART gp-216 30 6 gather gather VERB gp-216 30 7 information information NOUN gp-216 30 8 for for ADP gp-216 30 9 the the DET gp-216 30 10 purpose purpose NOUN gp-216 30 11 of of ADP gp-216 30 12 testing test VERB gp-216 30 13 hypotheses hypothesis NOUN gp-216 30 14 or or CCONJ gp-216 30 15 answering answer VERB gp-216 30 16 questions question NOUN gp-216 30 17 about about ADP gp-216 30 18 people people NOUN gp-216 30 19 's 's PART gp-216 30 20 views view NOUN gp-216 30 21 on on ADP gp-216 30 22 a a DET gp-216 30 23 certain certain ADJ gp-216 30 24 subject subject NOUN gp-216 30 25 , , PUNCT gp-216 30 26 this this DET gp-216 30 27 research research NOUN gp-216 30 28 use use VERB gp-216 30 29 a a DET gp-216 30 30 quantitative quantitative ADJ gp-216 30 31 descriptive descriptive ADJ gp-216 30 32 approach approach NOUN gp-216 30 33 . . PUNCT gp-216 31 1 because because SCONJ gp-216 31 2 it it PRON gp-216 31 3 relies rely VERB gp-216 31 4 on on ADP gp-216 31 5 numerical numerical ADJ gp-216 31 6 data datum NOUN gp-216 31 7 subjected subject VERB gp-216 31 8 to to ADP gp-216 31 9 statistical statistical ADJ gp-216 31 10 analysis analysis NOUN gp-216 31 11 , , PUNCT gp-216 31 12 the the DET gp-216 31 13 quantitative quantitative ADJ gp-216 31 14 method method NOUN gp-216 31 15 is be AUX gp-216 31 16 positivistic positivistic NOUN gp-216 31 17 , , PUNCT gp-216 31 18 asserts assert VERB gp-216 31 19 sugiyono sugiyono NOUN gp-216 31 20 ( ( PUNCT gp-216 31 21 2022 2022 NUM gp-216 31 22 ) ) PUNCT gp-216 31 23 . . PUNCT gp-216 32 1 independent independent ADJ gp-216 32 2 , , PUNCT gp-216 32 3 bound bind VERB gp-216 32 4 ( ( PUNCT gp-216 32 5 dependent dependent ADJ gp-216 32 6 ) ) PUNCT gp-216 32 7 , , PUNCT gp-216 32 8 and and CCONJ gp-216 32 9 mediating mediate VERB gp-216 32 10 factors factor NOUN gp-216 32 11 are be AUX gp-216 32 12 all all PRON gp-216 32 13 used use VERB gp-216 32 14 in in ADP gp-216 32 15 this this DET gp-216 32 16 study study NOUN gp-216 32 17 . . PUNCT gp-216 33 1 a a DET gp-216 33 2 mediating mediate VERB gp-216 33 3 variable variable NOUN gp-216 33 4 either either CCONJ gp-216 33 5 enhances enhance NOUN gp-216 33 6 or or CCONJ gp-216 33 7 diminishes diminish VERB gp-216 33 8 the the DET gp-216 33 9 association association NOUN gp-216 33 10 between between ADP gp-216 33 11 the the DET gp-216 33 12 bound bind VERB gp-216 33 13 and and CCONJ gp-216 33 14 free free ADJ gp-216 33 15 variables variable NOUN gp-216 33 16 , , PUNCT gp-216 33 17 respectively respectively ADV gp-216 33 18 . . PUNCT gp-216 34 1 customers customer NOUN gp-216 34 2 in in ADP gp-216 34 3 the the DET gp-216 34 4 greater great ADJ gp-216 34 5 bandung bandung NOUN gp-216 34 6 region region NOUN gp-216 34 7 who who PRON gp-216 34 8 use use VERB gp-216 34 9 rizki rizki NOUN gp-216 34 10 jaya jaya PROPN gp-216 34 11 are be AUX gp-216 34 12 the the DET gp-216 34 13 subjects subject NOUN gp-216 34 14 of of ADP gp-216 34 15 this this DET gp-216 34 16 research research NOUN gp-216 34 17 . . PUNCT gp-216 35 1 the the DET gp-216 35 2 sample sample NOUN gp-216 35 3 was be AUX gp-216 35 4 selected select VERB gp-216 35 5 using use VERB gp-216 35 6 the the DET gp-216 35 7 non non ADJ gp-216 35 8 - - ADJ gp-216 35 9 probability probability ADJ gp-216 35 10 sampling sampling NOUN gp-216 35 11 method method NOUN gp-216 35 12 known know VERB gp-216 35 13 as as ADP gp-216 35 14 purposive purposive ADJ gp-216 35 15 sampling sampling NOUN gp-216 35 16 . . PUNCT gp-216 36 1 this this DET gp-216 36 2 method method NOUN gp-216 36 3 involves involve VERB gp-216 36 4 intentionally intentionally ADV gp-216 36 5 choosing choose VERB gp-216 36 6 respondents respondent NOUN gp-216 36 7 based base VERB gp-216 36 8 on on ADP gp-216 36 9 certain certain ADJ gp-216 36 10 criteria criterion NOUN gp-216 36 11 . . PUNCT gp-216 37 1 shopee shopee NOUN gp-216 37 2 users user NOUN gp-216 37 3 who who PRON gp-216 37 4 have have AUX gp-216 37 5 made make VERB gp-216 37 6 a a DET gp-216 37 7 purchase purchase NOUN gp-216 37 8 during during ADP gp-216 37 9 the the DET gp-216 37 10 last last ADJ gp-216 37 11 three three NUM gp-216 37 12 months month NOUN gp-216 37 13 are be AUX gp-216 37 14 included include VERB gp-216 37 15 in in ADP gp-216 37 16 the the DET gp-216 37 17 survey survey NOUN gp-216 37 18 . . PUNCT gp-216 38 1 sugiyono sugiyono NOUN gp-216 38 2 ( ( PUNCT gp-216 38 3 2022 2022 NUM gp-216 38 4 ) ) PUNCT gp-216 38 5 specifies specifie NOUN gp-216 38 6 that that SCONJ gp-216 38 7 there there PRON gp-216 38 8 should should AUX gp-216 38 9 be be AUX gp-216 38 10 at at ADV gp-216 38 11 least least ADJ gp-216 38 12 ten ten NUM gp-216 38 13 times time NOUN gp-216 38 14 as as ADV gp-216 38 15 many many ADJ gp-216 38 16 samples sample NOUN gp-216 38 17 as as ADP gp-216 38 18 variables variable NOUN gp-216 38 19 . . PUNCT gp-216 39 1 one one NUM gp-216 39 2 hundred hundred NUM gp-216 39 3 twenty twenty NUM gp-216 39 4 - - PUNCT gp-216 39 5 two two NUM gp-216 39 6 participants participant NOUN gp-216 39 7 are be AUX gp-216 39 8 required require VERB gp-216 39 9 as as ADP gp-216 39 10 a a DET gp-216 39 11 minimum minimum ADJ gp-216 39 12 sample sample NOUN gp-216 39 13 size size NOUN gp-216 39 14 for for ADP gp-216 39 15 the the DET gp-216 39 16 four four NUM gp-216 39 17 variables variable NOUN gp-216 39 18 ( ( PUNCT gp-216 39 19 product product NOUN gp-216 39 20 quality quality NOUN gp-216 39 21 , , PUNCT gp-216 39 22 online online ADJ gp-216 39 23 shopping shopping NOUN gp-216 39 24 experience experience NOUN gp-216 39 25 , , PUNCT gp-216 39 26 customer customer NOUN gp-216 39 27 happiness happiness NOUN gp-216 39 28 , , PUNCT gp-216 39 29 patient patient ADJ gp-216 39 30 loyalty loyalty NOUN gp-216 39 31 ) ) PUNCT gp-216 39 32 . . PUNCT gp-216 40 1 nevertheless nevertheless ADV gp-216 40 2 , , PUNCT gp-216 40 3 due due ADP gp-216 40 4 to to ADP gp-216 40 5 the the DET gp-216 40 6 nonnormal nonnormal ADJ gp-216 40 7 distribution distribution NOUN gp-216 40 8 of of ADP gp-216 40 9 the the DET gp-216 40 10 data datum NOUN gp-216 40 11 in in ADP gp-216 40 12 this this DET gp-216 40 13 research research NOUN gp-216 40 14 , , PUNCT gp-216 40 15 an an DET gp-216 40 16 additional additional ADJ gp-216 40 17 8 8 NUM gp-216 40 18 respondents respondent NOUN gp-216 40 19 were be AUX gp-216 40 20 included include VERB gp-216 40 21 . . PUNCT gp-216 41 1 a a DET gp-216 41 2 normal normal ADJ gp-216 41 3 distribution distribution NOUN gp-216 41 4 may may AUX gp-216 41 5 be be AUX gp-216 41 6 applied apply VERB gp-216 41 7 to to ADP gp-216 41 8 the the DET gp-216 41 9 data datum NOUN gp-216 41 10 once once SCONJ gp-216 41 11 the the DET gp-216 41 12 notional notional ADJ gp-216 41 13 number number NOUN gp-216 41 14 of of ADP gp-216 41 15 respondents respondent NOUN gp-216 41 16 has have AUX gp-216 41 17 been be AUX gp-216 41 18 added add VERB gp-216 41 19 . . PUNCT gp-216 42 1 the the DET gp-216 42 2 data datum NOUN gp-216 42 3 used use VERB gp-216 42 4 is be AUX gp-216 42 5 derived derive VERB gp-216 42 6 from from ADP gp-216 42 7 first first ADJ gp-216 42 8 - - PUNCT gp-216 42 9 hand hand NOUN gp-216 42 10 accounts account NOUN gp-216 42 11 provided provide VERB gp-216 42 12 by by ADP gp-216 42 13 participants participant NOUN gp-216 42 14 in in ADP gp-216 42 15 an an DET gp-216 42 16 online online ADJ gp-216 42 17 survey survey NOUN gp-216 42 18 ( ( PUNCT gp-216 42 19 google google NOUN gp-216 42 20 form form NOUN gp-216 42 21 ) ) PUNCT gp-216 42 22 that that PRON gp-216 42 23 was be AUX gp-216 42 24 shared share VERB gp-216 42 25 over over ADP gp-216 42 26 various various ADJ gp-216 42 27 social social ADJ gp-216 42 28 media medium NOUN gp-216 42 29 platforms platform NOUN gp-216 42 30 . . PUNCT gp-216 43 1 with with ADP gp-216 43 2 data datum NOUN gp-216 43 3 obtained obtain VERB gp-216 43 4 just just ADV gp-216 43 5 once once ADV gp-216 43 6 ( ( PUNCT gp-216 43 7 for for ADP gp-216 43 8 one one NUM gp-216 43 9 week week NOUN gp-216 43 10 ) ) PUNCT gp-216 43 11 , , PUNCT gp-216 43 12 the the DET gp-216 43 13 research research NOUN gp-216 43 14 might might AUX gp-216 43 15 be be AUX gp-216 43 16 considered consider VERB gp-216 43 17 cross cross ADJ gp-216 43 18 - - ADJ gp-216 43 19 sectional sectional ADJ gp-216 43 20 . . PUNCT gp-216 44 1 this this DET gp-216 44 2 study study NOUN gp-216 44 3 used use VERB gp-216 44 4 a a DET gp-216 44 5 quantitative quantitative ADJ gp-216 44 6 approach approach NOUN gp-216 44 7 to to ADP gp-216 44 8 descriptive descriptive ADJ gp-216 44 9 research research NOUN gp-216 44 10 . . PUNCT gp-216 45 1 data datum NOUN gp-216 45 2 collection collection NOUN gp-216 45 3 for for ADP gp-216 45 4 the the DET gp-216 45 5 purpose purpose NOUN gp-216 45 6 of of ADP gp-216 45 7 hypothesis hypothesis NOUN gp-216 45 8 testing testing NOUN gp-216 45 9 or or CCONJ gp-216 45 10 answering answer VERB gp-216 45 11 inquiries inquiry NOUN gp-216 45 12 on on ADP gp-216 45 13 american american ADJ gp-216 45 14 journal journal PROPN gp-216 45 15 of of ADP gp-216 45 16 business business NOUN gp-216 45 17 , , PUNCT gp-216 45 18 economics economic NOUN gp-216 45 19 and and CCONJ gp-216 45 20 management management NOUN gp-216 45 21 vol vol NOUN gp-216 45 22 . . PROPN gp-216 46 1 4 4 NUM gp-216 46 2 no no NOUN gp-216 46 3 . . NOUN gp-216 46 4 5 5 NUM gp-216 46 5 may may AUX gp-216 46 6 2025 2025 NUM gp-216 46 7 522 522 NUM gp-216 46 8 people people NOUN gp-216 46 9 's 's PART gp-216 46 10 perspectives perspective NOUN gp-216 46 11 on on ADP gp-216 46 12 a a DET gp-216 46 13 certain certain ADJ gp-216 46 14 subject subject NOUN gp-216 46 15 or or CCONJ gp-216 46 16 topic topic NOUN gp-216 46 17 is be AUX gp-216 46 18 at at ADP gp-216 46 19 the the DET gp-216 46 20 heart heart NOUN gp-216 46 21 of of ADP gp-216 46 22 this this DET gp-216 46 23 descriptive descriptive ADJ gp-216 46 24 technique technique NOUN gp-216 46 25 . . PUNCT gp-216 47 1 the the DET gp-216 47 2 quantitative quantitative ADJ gp-216 47 3 approach approach NOUN gp-216 47 4 is be AUX gp-216 47 5 a a DET gp-216 47 6 positivist positivist ADJ gp-216 47 7 research research NOUN gp-216 47 8 strategy strategy NOUN gp-216 47 9 that that PRON gp-216 47 10 relies rely VERB gp-216 47 11 on on ADP gp-216 47 12 numerical numerical ADJ gp-216 47 13 data datum NOUN gp-216 47 14 and and CCONJ gp-216 47 15 statistical statistical ADJ gp-216 47 16 analysis analysis NOUN gp-216 47 17 , , PUNCT gp-216 47 18 as as SCONJ gp-216 47 19 stated state VERB gp-216 47 20 by by ADP gp-216 47 21 sugiyono sugiyono NOUN gp-216 47 22 ( ( PUNCT gp-216 47 23 2022 2022 NUM gp-216 47 24 ) ) PUNCT gp-216 47 25 . . PUNCT gp-216 48 1 in in ADP gp-216 48 2 order order NOUN gp-216 48 3 to to PART gp-216 48 4 describe describe VERB gp-216 48 5 and and CCONJ gp-216 48 6 test test VERB gp-216 48 7 an an DET gp-216 48 8 established establish VERB gp-216 48 9 hypothesis hypothesis NOUN gp-216 48 10 , , PUNCT gp-216 48 11 this this DET gp-216 48 12 approach approach NOUN gp-216 48 13 is be AUX gp-216 48 14 used use VERB gp-216 48 15 in in ADP gp-216 48 16 research research NOUN gp-216 48 17 involving involve VERB gp-216 48 18 a a DET gp-216 48 19 particular particular ADJ gp-216 48 20 population population NOUN gp-216 48 21 or or CCONJ gp-216 48 22 sample sample NOUN gp-216 48 23 . . PUNCT gp-216 49 1 results result NOUN gp-216 49 2 and and CCONJ gp-216 49 3 discussion discussion NOUN gp-216 49 4 validity validity NOUN gp-216 49 5 and and CCONJ gp-216 49 6 reliability reliability NOUN gp-216 49 7 tests test NOUN gp-216 49 8 in in ADP gp-216 49 9 this this DET gp-216 49 10 research research NOUN gp-216 49 11 , , PUNCT gp-216 49 12 we we PRON gp-216 49 13 tested test VERB gp-216 49 14 the the DET gp-216 49 15 questionnaire questionnaire NOUN gp-216 49 16 's 's PART gp-216 49 17 validity validity NOUN gp-216 49 18 and and CCONJ gp-216 49 19 reliability reliability NOUN gp-216 49 20 to to PART gp-216 49 21 see see VERB gp-216 49 22 whether whether SCONJ gp-216 49 23 the the DET gp-216 49 24 questions question NOUN gp-216 49 25 could could AUX gp-216 49 26 reliably reliably ADV gp-216 49 27 and and CCONJ gp-216 49 28 correctly correctly ADV gp-216 49 29 assess assess VERB gp-216 49 30 the the DET gp-216 49 31 variables variable NOUN gp-216 49 32 of of ADP gp-216 49 33 interest interest NOUN gp-216 49 34 . . PUNCT gp-216 50 1 if if SCONJ gp-216 50 2 the the DET gp-216 50 3 product product NOUN gp-216 50 4 - - PUNCT gp-216 50 5 moment moment NOUN gp-216 50 6 criterion criterion NOUN gp-216 50 7 is be AUX gp-216 50 8 greater great ADJ gp-216 50 9 than than ADP gp-216 50 10 0 0 NUM gp-216 50 11 , , PUNCT gp-216 50 12 then then ADV gp-216 50 13 the the DET gp-216 50 14 assertion assertion NOUN gp-216 50 15 is be AUX gp-216 50 16 considered consider VERB gp-216 50 17 valid valid ADJ gp-216 50 18 . . PUNCT gp-216 51 1 rcountrtable rcountrtable ADJ gp-216 51 2 . . PUNCT gp-216 52 1 because because SCONJ gp-216 52 2 each each DET gp-216 52 3 item item NOUN gp-216 52 4 's 's PART gp-216 52 5 computed computed ADJ gp-216 52 6 r r NOUN gp-216 52 7 - - PUNCT gp-216 52 8 value value NOUN gp-216 52 9 was be AUX gp-216 52 10 higher high ADJ gp-216 52 11 than than ADP gp-216 52 12 the the DET gp-216 52 13 r r NOUN gp-216 52 14 - - PUNCT gp-216 52 15 table table NOUN gp-216 52 16 value value NOUN gp-216 52 17 of of ADP gp-216 52 18 0.173 0.173 NUM gp-216 52 19 , , PUNCT gp-216 52 20 the the DET gp-216 52 21 validity validity NOUN gp-216 52 22 test test NOUN gp-216 52 23 concluded conclude VERB gp-216 52 24 that that SCONJ gp-216 52 25 the the DET gp-216 52 26 whole whole ADJ gp-216 52 27 questionnaire questionnaire NOUN gp-216 52 28 was be AUX gp-216 52 29 valid valid ADJ gp-216 52 30 . . PUNCT gp-216 53 1 the the DET gp-216 53 2 results result NOUN gp-216 53 3 demonstrate demonstrate VERB gp-216 53 4 that that SCONJ gp-216 53 5 the the DET gp-216 53 6 variables variable NOUN gp-216 53 7 in in ADP gp-216 53 8 issue issue NOUN gp-216 53 9 were be AUX gp-216 53 10 accurately accurately ADV gp-216 53 11 measured measure VERB gp-216 53 12 using use VERB gp-216 53 13 the the DET gp-216 53 14 technology technology NOUN gp-216 53 15 used use VERB gp-216 53 16 in in ADP gp-216 53 17 this this DET gp-216 53 18 investigation investigation NOUN gp-216 53 19 . . PUNCT gp-216 54 1 in in ADP gp-216 54 2 the the DET gp-216 54 3 meantime meantime NOUN gp-216 54 4 , , PUNCT gp-216 54 5 the the DET gp-216 54 6 reliability reliability NOUN gp-216 54 7 test test NOUN gp-216 54 8 revealed reveal VERB gp-216 54 9 that that SCONJ gp-216 54 10 the the DET gp-216 54 11 instrument instrument NOUN gp-216 54 12 is be AUX gp-216 54 13 regarded regard VERB gp-216 54 14 as as ADP gp-216 54 15 somewhat somewhat ADV gp-216 54 16 trustworthy trustworthy ADJ gp-216 54 17 , , PUNCT gp-216 54 18 with with ADP gp-216 54 19 a a DET gp-216 54 20 cronbach cronbach NOUN gp-216 54 21 's 's PART gp-216 54 22 alpha alpha NOUN gp-216 54 23 value value NOUN gp-216 54 24 over over ADP gp-216 54 25 0.5 0.5 NUM gp-216 54 26 ( ( PUNCT gp-216 54 27 murniati murniati PROPN gp-216 54 28 et et PROPN gp-216 54 29 al al PROPN gp-216 54 30 . . PROPN gp-216 54 31 , , PUNCT gp-216 54 32 2013 2013 NUM gp-216 54 33 ) ) PUNCT gp-216 54 34 . . PUNCT gp-216 55 1 this this PRON gp-216 55 2 means mean VERB gp-216 55 3 that that SCONJ gp-216 55 4 this this DET gp-216 55 5 measuring measure VERB gp-216 55 6 tool tool NOUN gp-216 55 7 has have VERB gp-216 55 8 a a DET gp-216 55 9 good good ADJ gp-216 55 10 level level NOUN gp-216 55 11 of of ADP gp-216 55 12 consistency consistency NOUN gp-216 55 13 and and CCONJ gp-216 55 14 will will AUX gp-216 55 15 provide provide VERB gp-216 55 16 stable stable ADJ gp-216 55 17 results result NOUN gp-216 55 18 even even ADV gp-216 55 19 if if SCONJ gp-216 55 20 used use VERB gp-216 55 21 at at ADP gp-216 55 22 different different ADJ gp-216 55 23 times time NOUN gp-216 55 24 . . PUNCT gp-216 56 1 classic classic ADJ gp-216 56 2 assumption assumption NOUN gp-216 56 3 test test NOUN gp-216 56 4 for for ADP gp-216 56 5 the the DET gp-216 56 6 purpose purpose NOUN gp-216 56 7 of of ADP gp-216 56 8 legitimately legitimately ADV gp-216 56 9 interpreting interpret VERB gp-216 56 10 the the DET gp-216 56 11 outcomes outcome NOUN gp-216 56 12 of of ADP gp-216 56 13 the the DET gp-216 56 14 research research NOUN gp-216 56 15 , , PUNCT gp-216 56 16 a a DET gp-216 56 17 classical classical ADJ gp-216 56 18 assumption assumption NOUN gp-216 56 19 test test NOUN gp-216 56 20 was be AUX gp-216 56 21 performed perform VERB gp-216 56 22 to to PART gp-216 56 23 determine determine VERB gp-216 56 24 whether whether SCONJ gp-216 56 25 the the DET gp-216 56 26 multiple multiple ADJ gp-216 56 27 linear linear ADJ gp-216 56 28 regression regression NOUN gp-216 56 29 model model NOUN gp-216 56 30 used use VERB gp-216 56 31 in in ADP gp-216 56 32 this this DET gp-216 56 33 study study NOUN gp-216 56 34 has have AUX gp-216 56 35 fulfilled fulfil VERB gp-216 56 36 the the DET gp-216 56 37 statistical statistical ADJ gp-216 56 38 criteria criterion NOUN gp-216 56 39 . . PUNCT gp-216 57 1 the the DET gp-216 57 2 following follow VERB gp-216 57 3 is be AUX gp-216 57 4 an an DET gp-216 57 5 explanation explanation NOUN gp-216 57 6 of of ADP gp-216 57 7 the the DET gp-216 57 8 usual usual ADJ gp-216 57 9 assumptions assumption NOUN gp-216 57 10 tested test VERB gp-216 57 11 for for ADP gp-216 57 12 in in ADP gp-216 57 13 this this DET gp-216 57 14 study study NOUN gp-216 57 15 : : PUNCT gp-216 57 16 normalcy normalcy NOUN gp-216 57 17 , , PUNCT gp-216 57 18 multicollinearity multicollinearity NOUN gp-216 57 19 , , PUNCT gp-216 57 20 and and CCONJ gp-216 57 21 heteroscedasticity heteroscedasticity NOUN gp-216 57 22 . . PUNCT gp-216 58 1 table table NOUN gp-216 58 2 1 1 NUM gp-216 58 3 . . PUNCT gp-216 59 1 results result NOUN gp-216 59 2 of of ADP gp-216 59 3 the the DET gp-216 59 4 classical classical ADJ gp-216 59 5 assumption assumption NOUN gp-216 59 6 test test NOUN gp-216 59 7 no no DET gp-216 59 8 types type NOUN gp-216 59 9 of of ADP gp-216 59 10 classical classical ADJ gp-216 59 11 assumption assumption NOUN gp-216 59 12 tests test NOUN gp-216 59 13 criteria criterion NOUN gp-216 59 14 for for ADP gp-216 59 15 acceptance acceptance NOUN gp-216 59 16 of of ADP gp-216 59 17 test test NOUN gp-216 59 18 results result NOUN gp-216 59 19 test test NOUN gp-216 59 20 results result NOUN gp-216 59 21 interpretation interpretation VERB gp-216 59 22 1 1 NUM gp-216 59 23 normality normality NOUN gp-216 59 24 test test NOUN gp-216 59 25 ( ( PUNCT gp-216 59 26 kolomogorov kolomogorov PROPN gp-216 59 27 smirnov smirnov PROPN gp-216 59 28 ) ) PUNCT gp-216 59 29 ( ( PUNCT gp-216 59 30 sig sig NOUN gp-216 59 31 ) ) PUNCT gp-216 59 32 > > SYM gp-216 59 33 0.05 0.05 NUM gp-216 59 34 equation equation NOUN gp-216 59 35 1 1 NUM gp-216 59 36 ( ( PUNCT gp-216 59 37 sig)= sig)= PROPN gp-216 59 38 0.200 0.200 NUM gp-216 59 39 normally normally ADV gp-216 59 40 distributed distribute VERB gp-216 59 41 data datum NOUN gp-216 59 42 equation equation NOUN gp-216 59 43 2 2 NUM gp-216 59 44 ( ( PUNCT gp-216 59 45 sig)= sig)= PROPN gp-216 59 46 0.067 0.067 NUM gp-216 59 47 2 2 NUM gp-216 59 48 multicollinearity multicollinearity NOUN gp-216 59 49 test test NOUN gp-216 59 50 tolerance tolerance NOUN gp-216 59 51 value value NOUN gp-216 59 52 > > X gp-216 59 53 0,1 0,1 NUM gp-216 59 54 dan dan PROPN gp-216 59 55 vif vif PROPN gp-216 59 56 < < X gp-216 59 57 10 10 NUM gp-216 59 58 equation equation NOUN gp-216 59 59 1 1 NUM gp-216 59 60 tolerance tolerance NOUN gp-216 59 61 value value NOUN gp-216 59 62 ( ( PUNCT gp-216 59 63 x1 x1 PROPN gp-216 59 64 ) ) PUNCT gp-216 59 65 & & CCONJ gp-216 59 66 ( ( PUNCT gp-216 59 67 x2 x2 PROPN gp-216 59 68 ) ) PUNCT gp-216 59 69 = = SYM gp-216 59 70 0.468 0.468 NUM gp-216 59 71 and and CCONJ gp-216 59 72 vif vif X gp-216 59 73 = = PUNCT gp-216 59 74 2.137 2.137 NUM gp-216 59 75 there there PRON gp-216 59 76 are be VERB gp-216 59 77 no no DET gp-216 59 78 symptoms symptom NOUN gp-216 59 79 of of ADP gp-216 59 80 multicollinearity multicollinearity NOUN gp-216 59 81 between between ADP gp-216 59 82 independent independent ADJ gp-216 59 83 variables variable NOUN gp-216 59 84 equation equation NOUN gp-216 59 85 2 2 NUM gp-216 59 86 tolerance tolerance NOUN gp-216 59 87 value value NOUN gp-216 59 88 ( ( PUNCT gp-216 59 89 x1 x1 PROPN gp-216 59 90 ) ) PUNCT gp-216 59 91 = = SYM gp-216 59 92 0.467 0.467 NUM gp-216 59 93 and and CCONJ gp-216 59 94 vif vif X gp-216 59 95 = = NOUN gp-216 59 96 2.139 2.139 NUM gp-216 59 97 . . PUNCT gp-216 60 1 tolerance tolerance NOUN gp-216 60 2 value value NOUN gp-216 60 3 ( ( PUNCT gp-216 60 4 x2 x2 PROPN gp-216 60 5 ) ) PUNCT gp-216 60 6 = = NOUN gp-216 60 7 0.350 0.350 NUM gp-216 60 8 and and CCONJ gp-216 60 9 vifo vifo ADV gp-216 60 10 = = ADJ gp-216 60 11 2.861 2.861 NUM gp-216 60 12 . . PUNCT gp-216 61 1 tolerance tolerance NOUN gp-216 61 2 value value NOUN gp-216 61 3 ( ( PUNCT gp-216 61 4 y y NOUN gp-216 61 5 ) ) PUNCT gp-216 61 6 = = SYM gp-216 61 7 0.561 0.561 NUM gp-216 61 8 and and CCONJ gp-216 61 9 vif vif X gp-216 61 10 = = NOUN gp-216 61 11 1.782 1.782 NUM gp-216 61 12 . . PUNCT gp-216 62 1 kayla kayla PROPN gp-216 62 2 maharani maharani PROPN gp-216 62 3 aprillian aprillian PROPN gp-216 62 4 , , PUNCT gp-216 62 5 hariyadi hariyadi NOUN gp-216 62 6 triwahyu triwahyu NOUN gp-216 62 7 putra putra NOUN gp-216 62 8 523 523 NUM gp-216 62 9 3 3 NUM gp-216 62 10 heteroscedasticity heteroscedasticity NOUN gp-216 62 11 test test NOUN gp-216 62 12 ( ( PUNCT gp-216 62 13 sig sig NOUN gp-216 62 14 ) ) PUNCT gp-216 62 15 > > ADV gp-216 62 16 0.05 0.05 NUM gp-216 62 17 and and CCONJ gp-216 62 18 𝐢2 𝐢2 ADJ gp-216 62 19 calculate calculate NOUN gp-216 62 20 < < X gp-216 62 21 table𝐢2 table𝐢2 PROPN gp-216 62 22 ( ( PUNCT gp-216 62 23 uji uji PROPN gp-216 62 24 white white ADJ gp-216 62 25 ) ) PUNCT gp-216 62 26 equation equation NOUN gp-216 62 27 1 1 NUM gp-216 62 28 ( ( PUNCT gp-216 62 29 sig sig NOUN gp-216 62 30 ) ) PUNCT gp-216 62 31 x1= x1= PROPN gp-216 62 32 0.546 0.546 NUM gp-216 62 33 dan dan PROPN gp-216 62 34 ( ( PUNCT gp-216 62 35 sig sig NOUN gp-216 62 36 ) ) PUNCT gp-216 62 37 x2= x2= X gp-216 62 38 0.052 0.052 NUM gp-216 63 1 no no DET gp-216 63 2 heteroscedasticity heteroscedasticity NOUN gp-216 63 3 occurs occur VERB gp-216 63 4 in in ADP gp-216 63 5 the the DET gp-216 63 6 regression regression NOUN gp-216 63 7 model model NOUN gp-216 63 8 equation equation NOUN gp-216 63 9 2 2 NUM gp-216 63 10 𝐢2 𝐢2 NOUN gp-216 63 11 count count NOUN gp-216 63 12 13,952 13,952 NUM gp-216 63 13 < < X gp-216 63 14 𝐢2 𝐢2 PROPN gp-216 63 15 table table NOUN gp-216 63 16 154,302 154,302 NUM gp-216 63 17 the the DET gp-216 63 18 results result NOUN gp-216 63 19 of of ADP gp-216 63 20 the the DET gp-216 63 21 classical classical ADJ gp-216 63 22 assumption assumption NOUN gp-216 63 23 test test NOUN gp-216 63 24 indicate indicate VERB gp-216 63 25 that that SCONJ gp-216 63 26 the the DET gp-216 63 27 data data NOUN gp-216 63 28 follows follow VERB gp-216 63 29 a a DET gp-216 63 30 normal normal ADJ gp-216 63 31 distribution distribution NOUN gp-216 63 32 . . PUNCT gp-216 64 1 the the DET gp-216 64 2 normality normality NOUN gp-216 64 3 test test NOUN gp-216 64 4 using use VERB gp-216 64 5 kolmogorov kolmogorov ADJ gp-216 64 6 - - PUNCT gp-216 64 7 smirnov smirnov ADJ gp-216 64 8 yielded yield VERB gp-216 64 9 significance significance NOUN gp-216 64 10 values value NOUN gp-216 64 11 of of ADP gp-216 64 12 0.067 0.067 NUM gp-216 64 13 in in ADP gp-216 64 14 equation equation NOUN gp-216 64 15 2 2 NUM gp-216 64 16 and and CCONJ gp-216 64 17 0.200 0.200 NUM gp-216 64 18 in in ADP gp-216 64 19 equation equation NOUN gp-216 64 20 1 1 NUM gp-216 64 21 , , PUNCT gp-216 64 22 both both CCONJ gp-216 64 23 larger large ADJ gp-216 64 24 than than ADP gp-216 64 25 0.05 0.05 NUM gp-216 64 26 . . PUNCT gp-216 65 1 both both DET gp-216 65 2 equations equation NOUN gp-216 65 3 ' ' PART gp-216 65 4 tolerance tolerance NOUN gp-216 65 5 and and CCONJ gp-216 65 6 vif vif NOUN gp-216 65 7 values value NOUN gp-216 65 8 were be AUX gp-216 65 9 within within ADP gp-216 65 10 acceptable acceptable ADJ gp-216 65 11 ranges range NOUN gp-216 65 12 , , PUNCT gp-216 65 13 according accord VERB gp-216 65 14 to to ADP gp-216 65 15 the the DET gp-216 65 16 multicollinearity multicollinearity NOUN gp-216 65 17 test test NOUN gp-216 65 18 , , PUNCT gp-216 65 19 ruling rule VERB gp-216 65 20 out out ADP gp-216 65 21 the the DET gp-216 65 22 possibility possibility NOUN gp-216 65 23 of of ADP gp-216 65 24 any any DET gp-216 65 25 connection connection NOUN gp-216 65 26 between between ADP gp-216 65 27 the the DET gp-216 65 28 independent independent ADJ gp-216 65 29 variables variable NOUN gp-216 65 30 . . PUNCT gp-216 66 1 while while SCONJ gp-216 66 2 equation equation NOUN gp-216 66 3 2 2 NUM gp-216 66 4 indicated indicate VERB gp-216 66 5 signs sign NOUN gp-216 66 6 of of ADP gp-216 66 7 heteroscedasticity heteroscedasticity NOUN gp-216 66 8 , , PUNCT gp-216 66 9 warranting warrant VERB gp-216 66 10 additional additional ADJ gp-216 66 11 testing testing NOUN gp-216 66 12 with with ADP gp-216 66 13 the the DET gp-216 66 14 white white PROPN gp-216 66 15 test test NOUN gp-216 66 16 , , PUNCT gp-216 66 17 the the DET gp-216 66 18 glejser glejser NOUN gp-216 66 19 method method NOUN gp-216 66 20 's 's PART gp-216 66 21 heteroscedasticity heteroscedasticity NOUN gp-216 66 22 test test NOUN gp-216 66 23 in in ADP gp-216 66 24 equation equation NOUN gp-216 66 25 1 1 NUM gp-216 66 26 revealed reveal VERB gp-216 66 27 no no DET gp-216 66 28 indications indication NOUN gp-216 66 29 of of ADP gp-216 66 30 heteroscedasticity heteroscedasticity NOUN gp-216 66 31 . . PUNCT gp-216 67 1 we we PRON gp-216 67 2 may may AUX gp-216 67 3 infer infer VERB gp-216 67 4 that that DET gp-216 67 5 equation equation NOUN gp-216 67 6 2 2 NUM gp-216 67 7 does do AUX gp-216 67 8 not not PART gp-216 67 9 exhibit exhibit VERB gp-216 67 10 any any DET gp-216 67 11 indications indication NOUN gp-216 67 12 of of ADP gp-216 67 13 heteroscedasticity heteroscedasticity NOUN gp-216 67 14 since since SCONJ gp-216 67 15 white white PROPN gp-216 67 16 's 's PART gp-216 67 17 test test NOUN gp-216 67 18 revealed reveal VERB gp-216 67 19 that that SCONJ gp-216 67 20 the the DET gp-216 67 21 calculated calculated ADJ gp-216 67 22 chi chi ADJ gp-216 67 23 - - PUNCT gp-216 67 24 squared square VERB gp-216 67 25 value value NOUN gp-216 67 26 was be AUX gp-216 67 27 less less ADJ gp-216 67 28 than than ADP gp-216 67 29 the the DET gp-216 67 30 table table NOUN gp-216 67 31 value value NOUN gp-216 67 32 . . PUNCT gp-216 68 1 because because SCONJ gp-216 68 2 of of ADP gp-216 68 3 this this PRON gp-216 68 4 , , PUNCT gp-216 68 5 the the DET gp-216 68 6 regression regression NOUN gp-216 68 7 model model NOUN gp-216 68 8 is be AUX gp-216 68 9 valid valid ADJ gp-216 68 10 and and CCONJ gp-216 68 11 meets meet VERB gp-216 68 12 all all DET gp-216 68 13 classical classical ADJ gp-216 68 14 requirements requirement NOUN gp-216 68 15 . . PUNCT gp-216 69 1 multiple multiple ADJ gp-216 69 2 regression regression NOUN gp-216 69 3 test test NOUN gp-216 69 4 this this DET gp-216 69 5 multiple multiple ADJ gp-216 69 6 linear linear ADJ gp-216 69 7 regression regression NOUN gp-216 69 8 analysis analysis NOUN gp-216 69 9 is be AUX gp-216 69 10 carried carry VERB gp-216 69 11 out out ADP gp-216 69 12 to to PART gp-216 69 13 examine examine VERB gp-216 69 14 the the DET gp-216 69 15 effect effect NOUN gp-216 69 16 of of ADP gp-216 69 17 independent independent ADJ gp-216 69 18 factors factor NOUN gp-216 69 19 on on ADP gp-216 69 20 dependent dependent ADJ gp-216 69 21 variables variable NOUN gp-216 69 22 after after ADP gp-216 69 23 establishing establish VERB gp-216 69 24 that that SCONJ gp-216 69 25 the the DET gp-216 69 26 data datum NOUN gp-216 69 27 fits fit VERB gp-216 69 28 the the DET gp-216 69 29 classical classical ADJ gp-216 69 30 assumptions assumption NOUN gp-216 69 31 that that PRON gp-216 69 32 are be AUX gp-216 69 33 necessary necessary ADJ gp-216 69 34 . . PUNCT gp-216 70 1 in in ADP gp-216 70 2 the the DET gp-216 70 3 accompanying accompany VERB gp-216 70 4 table table NOUN gp-216 70 5 , , PUNCT gp-216 70 6 you you PRON gp-216 70 7 can can AUX gp-216 70 8 see see VERB gp-216 70 9 the the DET gp-216 70 10 results result NOUN gp-216 70 11 of of ADP gp-216 70 12 the the DET gp-216 70 13 multiple multiple ADJ gp-216 70 14 linear linear PROPN gp-216 70 15 regression regression NOUN gp-216 70 16 test test NOUN gp-216 70 17 equation equation NOUN gp-216 70 18 1 1 NUM gp-216 70 19 . . PUNCT gp-216 71 1 this this DET gp-216 71 2 test test NOUN gp-216 71 3 examines examine VERB gp-216 71 4 the the DET gp-216 71 5 positive positive ADJ gp-216 71 6 and and CCONJ gp-216 71 7 substantial substantial ADJ gp-216 71 8 effect effect NOUN gp-216 71 9 of of ADP gp-216 71 10 product product NOUN gp-216 71 11 quality quality NOUN gp-216 71 12 and and CCONJ gp-216 71 13 online online ADJ gp-216 71 14 shopping shopping NOUN gp-216 71 15 experience experience NOUN gp-216 71 16 on on ADP gp-216 71 17 customer customer NOUN gp-216 71 18 satisfaction satisfaction NOUN gp-216 71 19 . . PUNCT gp-216 72 1 table table NOUN gp-216 72 2 2 2 NUM gp-216 72 3 . . PUNCT gp-216 72 4 multiple multiple ADJ gp-216 72 5 regression regression NOUN gp-216 72 6 test test NOUN gp-216 72 7 results result VERB gp-216 72 8 equation equation NOUN gp-216 72 9 1 1 NUM gp-216 72 10 model model NOUN gp-216 72 11 unstandardized unstandardized ADJ gp-216 72 12 coefficients coefficient NOUN gp-216 72 13 standardized standardize VERB gp-216 72 14 coefficients coefficient NOUN gp-216 72 15 t t NOUN gp-216 72 16 value value NOUN gp-216 72 17 sig sig PROPN gp-216 73 1 b b PROPN gp-216 73 2 std.error std.error NOUN gp-216 73 3 beta beta NOUN gp-216 73 4 1 1 NUM gp-216 73 5 ( ( PUNCT gp-216 73 6 constant constant ADJ gp-216 73 7 ) ) PUNCT gp-216 73 8 4,631 4,631 NUM gp-216 74 1 0,798 0,798 NUM gp-216 74 2 5,802 5,802 NUM gp-216 74 3 < < X gp-216 74 4 0.001 0.001 NUM gp-216 74 5 total_x1 total_x1 NOUN gp-216 74 6 0,022 0,022 NUM gp-216 74 7 0,064 0,064 NUM gp-216 74 8 0,034 0,034 NUM gp-216 74 9 0,344 0,344 NUM gp-216 74 10 0,731 0,731 NUM gp-216 74 11 total_x2 total_x2 NOUN gp-216 74 12 0,300 0,300 NUM gp-216 74 13 0,046 0,046 NUM gp-216 74 14 0,637 0,637 NUM gp-216 74 15 6,506 6,506 NUM gp-216 74 16 < < SYM gp-216 74 17 0.001 0.001 NUM gp-216 74 18 a. a. NOUN gp-216 74 19 dependent dependent ADJ gp-216 74 20 variable variable NOUN gp-216 74 21 : : PUNCT gp-216 74 22 total_y total_y NOUN gp-216 74 23 ( ( PUNCT gp-216 74 24 customer customer NOUN gp-216 74 25 satisfaction satisfaction NOUN gp-216 74 26 ) ) PUNCT gp-216 74 27 based base VERB gp-216 74 28 on on ADP gp-216 74 29 table table NOUN gp-216 74 30 2 2 NUM gp-216 74 31 , , PUNCT gp-216 74 32 the the DET gp-216 74 33 multiple multiple ADJ gp-216 74 34 regression regression NOUN gp-216 74 35 equation equation NOUN gp-216 74 36 of of ADP gp-216 74 37 equation equation NOUN gp-216 74 38 1 1 NUM gp-216 74 39 can can AUX gp-216 74 40 be be AUX gp-216 74 41 obtained obtain VERB gp-216 74 42 as as SCONJ gp-216 74 43 follows follow VERB gp-216 74 44 : : PUNCT gp-216 74 45 y= y= NUM gp-216 74 46 4.631 4.631 NUM gp-216 75 1 + + CCONJ gp-216 75 2 0.022x1 0.022x1 VERB gp-216 75 3 + + CCONJ gp-216 75 4 0.300x2 0.300x2 NOUN gp-216 75 5 there there PRON gp-216 75 6 is be VERB gp-216 75 7 no no DET gp-216 75 8 positive positive ADJ gp-216 75 9 and and CCONJ gp-216 75 10 statistically statistically ADV gp-216 75 11 significant significant ADJ gp-216 75 12 relationship relationship NOUN gp-216 75 13 between between ADP gp-216 75 14 product product NOUN gp-216 75 15 quality quality NOUN gp-216 75 16 ( ( PUNCT gp-216 75 17 x1 x1 PROPN gp-216 75 18 ) ) PUNCT gp-216 75 19 and and CCONJ gp-216 75 20 customer customer NOUN gp-216 75 21 satisfaction satisfaction NOUN gp-216 75 22 ( ( PUNCT gp-216 75 23 y y NOUN gp-216 75 24 ) ) PUNCT gp-216 75 25 according accord VERB gp-216 75 26 to to ADP gp-216 75 27 the the DET gp-216 75 28 regression regression NOUN gp-216 75 29 test test NOUN gp-216 75 30 findings finding NOUN gp-216 75 31 ( ( PUNCT gp-216 75 32 0.022 0.022 NUM gp-216 75 33 , , PUNCT gp-216 75 34 0.731 0.731 NUM gp-216 75 35 , , PUNCT gp-216 75 36 > > NOUN gp-216 75 37 0.05 0.05 NUM gp-216 75 38 ) ) PUNCT gp-216 75 39 . . PUNCT gp-216 76 1 the the DET gp-216 76 2 online online ADJ gp-216 76 3 shopping shopping NOUN gp-216 76 4 experience experience NOUN gp-216 76 5 ( ( PUNCT gp-216 76 6 x2 x2 PROPN gp-216 76 7 ) ) PUNCT gp-216 76 8 , , PUNCT gp-216 76 9 on on ADP gp-216 76 10 the the DET gp-216 76 11 other other ADJ gp-216 76 12 hand hand NOUN gp-216 76 13 , , PUNCT gp-216 76 14 has have VERB gp-216 76 15 a a DET gp-216 76 16 positive positive ADJ gp-216 76 17 and and CCONJ gp-216 76 18 substantial substantial ADJ gp-216 76 19 impact impact NOUN gp-216 76 20 on on ADP gp-216 76 21 customer customer NOUN gp-216 76 22 satisfaction satisfaction NOUN gp-216 76 23 , , PUNCT gp-216 76 24 as as SCONJ gp-216 76 25 shown show VERB gp-216 76 26 by by ADP gp-216 76 27 its its PRON gp-216 76 28 coefficient coefficient NOUN gp-216 76 29 of of ADP gp-216 76 30 0.300 0.300 NUM gp-216 76 31 and and CCONJ gp-216 76 32 significance significance NOUN gp-216 76 33 level level NOUN gp-216 76 34 of of ADP gp-216 76 35 < < NOUN gp-216 76 36 0.001 0.001 NUM gp-216 76 37 . . PUNCT gp-216 77 1 if if SCONJ gp-216 77 2 both both DET gp-216 77 3 independent independent ADJ gp-216 77 4 variables variable NOUN gp-216 77 5 are be AUX gp-216 77 6 set set VERB gp-216 77 7 to to ADP gp-216 77 8 zero zero NUM gp-216 77 9 , , PUNCT gp-216 77 10 the the DET gp-216 77 11 customer customer NOUN gp-216 77 12 satisfaction satisfaction NOUN gp-216 77 13 level level NOUN gp-216 77 14 will will AUX gp-216 77 15 stay stay VERB gp-216 77 16 at at ADP gp-216 77 17 4.631 4.631 NUM gp-216 77 18 , , PUNCT gp-216 77 19 as as SCONJ gp-216 77 20 shown show VERB gp-216 77 21 by by ADP gp-216 77 22 a a DET gp-216 77 23 constant constant ADJ gp-216 77 24 value value NOUN gp-216 77 25 of of ADP gp-216 77 26 american american ADJ gp-216 77 27 journal journal PROPN gp-216 77 28 of of ADP gp-216 77 29 business business NOUN gp-216 77 30 , , PUNCT gp-216 77 31 economics economic NOUN gp-216 77 32 and and CCONJ gp-216 77 33 management management NOUN gp-216 77 34 vol vol NOUN gp-216 77 35 . . PROPN gp-216 78 1 4 4 NUM gp-216 79 1 no no NOUN gp-216 79 2 . . NOUN gp-216 79 3 5 5 NUM gp-216 79 4 may may AUX gp-216 79 5 2025 2025 NUM gp-216 79 6 524 524 NUM gp-216 79 7 4.631 4.631 NUM gp-216 79 8 . . PUNCT gp-216 80 1 according accord VERB gp-216 80 2 to to ADP gp-216 80 3 this this DET gp-216 80 4 model model NOUN gp-216 80 5 , , PUNCT gp-216 80 6 neither neither PRON gp-216 80 7 product product NOUN gp-216 80 8 quality quality NOUN gp-216 80 9 nor nor CCONJ gp-216 80 10 the the DET gp-216 80 11 online online ADJ gp-216 80 12 shopping shopping NOUN gp-216 80 13 experience experience NOUN gp-216 80 14 significantly significantly ADV gp-216 80 15 affect affect VERB gp-216 80 16 customer customer NOUN gp-216 80 17 satisfaction satisfaction NOUN gp-216 80 18 . . PUNCT gp-216 81 1 table table NOUN gp-216 81 2 3 3 NUM gp-216 81 3 . . PUNCT gp-216 81 4 multiple multiple ADJ gp-216 81 5 regression regression NOUN gp-216 81 6 test test NOUN gp-216 81 7 results result VERB gp-216 81 8 equation equation NOUN gp-216 81 9 2 2 NUM gp-216 81 10 model model NOUN gp-216 81 11 unstandardized unstandardized ADJ gp-216 81 12 coefficients coefficient NOUN gp-216 81 13 standardized standardize VERB gp-216 81 14 coefficients coefficient NOUN gp-216 81 15 t t NOUN gp-216 81 16 value value VERB gp-216 81 17 sig sig NOUN gp-216 82 1 b b NOUN gp-216 82 2 std.erro std.erro NOUN gp-216 82 3 r r NOUN gp-216 82 4 beta beta NOUN gp-216 82 5 1 1 NUM gp-216 82 6 ( ( PUNCT gp-216 82 7 constant constant ADJ gp-216 82 8 ) ) PUNCT gp-216 82 9 5,215 5,215 NUM gp-216 82 10 1,492 1,492 NUM gp-216 82 11 3,496 3,496 NUM gp-216 82 12 0,001 0,001 NUM gp-216 82 13 total_x1 total_x1 NOUN gp-216 82 14 0,480 0,480 NOUN gp-216 82 15 0,106 0,106 NUM gp-216 82 16 0,465 0,465 NUM gp-216 82 17 4,531 4,531 NUM gp-216 82 18 0,000 0,000 NUM gp-216 82 19 total_x2 total_x2 NOUN gp-216 82 20 0,178 0,178 NUM gp-216 82 21 0,090 0,090 NUM gp-216 82 22 0,237 0,237 NUM gp-216 83 1 2,001 2,001 NUM gp-216 83 2 0,048 0,048 NUM gp-216 83 3 total_y total_y ADJ gp-216 83 4 -0,095 -0,095 NOUN gp-216 83 5 0,148 0,148 NUM gp-216 83 6 -0,061 -0,061 NOUN gp-216 83 7 -0,640 -0,640 NOUN gp-216 83 8 0,523 0,523 NUM gp-216 83 9 a. a. NOUN gp-216 83 10 dependent dependent ADJ gp-216 83 11 variable variable NOUN gp-216 83 12 : : PUNCT gp-216 83 13 total_z total_z NOUN gp-216 83 14 ( ( PUNCT gp-216 83 15 customer customer NOUN gp-216 83 16 loyalty loyalty NOUN gp-216 83 17 ) ) PUNCT gp-216 84 1 the the DET gp-216 84 2 following follow VERB gp-216 84 3 equations equation NOUN gp-216 84 4 for for ADP gp-216 84 5 multiple multiple ADJ gp-216 84 6 regression regression NOUN gp-216 84 7 may may AUX gp-216 84 8 be be AUX gp-216 84 9 derived derive VERB gp-216 84 10 from from ADP gp-216 84 11 table table NOUN gp-216 84 12 3 3 NUM gp-216 84 13 of of ADP gp-216 84 14 the the DET gp-216 84 15 results result NOUN gp-216 84 16 of of ADP gp-216 84 17 the the DET gp-216 84 18 equation equation NOUN gp-216 84 19 2 2 NUM gp-216 84 20 test test NOUN gp-216 84 21 : : PUNCT gp-216 84 22 z= z= NOUN gp-216 84 23 5,215 5,215 NUM gp-216 84 24 + + NUM gp-216 84 25 0,480x1 0,480x1 PRON gp-216 85 1 + + CCONJ gp-216 85 2 0,178x2 0,178x2 NUM gp-216 85 3 – – PUNCT gp-216 85 4 0,095y 0,095y NOUN gp-216 85 5 according accord VERB gp-216 85 6 to to ADP gp-216 85 7 the the DET gp-216 85 8 research research NOUN gp-216 85 9 , , PUNCT gp-216 85 10 customer customer NOUN gp-216 85 11 loyalty loyalty NOUN gp-216 85 12 was be AUX gp-216 85 13 positively positively ADV gp-216 85 14 and and CCONJ gp-216 85 15 significantly significantly ADV gp-216 85 16 impacted impact VERB gp-216 85 17 by by ADP gp-216 85 18 the the DET gp-216 85 19 product product NOUN gp-216 85 20 quality quality NOUN gp-216 85 21 variable variable NOUN gp-216 85 22 ( ( PUNCT gp-216 85 23 x₁ x₁ PROPN gp-216 85 24 ) ) PUNCT gp-216 85 25 , , PUNCT gp-216 85 26 which which PRON gp-216 85 27 had have VERB gp-216 85 28 a a DET gp-216 85 29 coefficient coefficient NOUN gp-216 85 30 of of ADP gp-216 85 31 0.480 0.480 NUM gp-216 85 32 and and CCONJ gp-216 85 33 a a DET gp-216 85 34 significance significance NOUN gp-216 85 35 level level NOUN gp-216 85 36 of of ADP gp-216 85 37 less less ADJ gp-216 85 38 than than ADP gp-216 85 39 0.001 0.001 NUM gp-216 85 40 . . PUNCT gp-216 86 1 with with ADP gp-216 86 2 a a DET gp-216 86 3 coefficient coefficient NOUN gp-216 86 4 of of ADP gp-216 86 5 0.178 0.178 NUM gp-216 86 6 and and CCONJ gp-216 86 7 a a DET gp-216 86 8 significance significance NOUN gp-216 86 9 level level NOUN gp-216 86 10 of of ADP gp-216 86 11 0.048 0.048 NUM gp-216 86 12 , , PUNCT gp-216 86 13 online online ADJ gp-216 86 14 shopping shopping NOUN gp-216 86 15 experience experience NOUN gp-216 86 16 ( ( PUNCT gp-216 86 17 xβ‚‚ xβ‚‚ PROPN gp-216 86 18 ) ) PUNCT gp-216 86 19 was be AUX gp-216 86 20 likewise likewise ADV gp-216 86 21 shown show VERB gp-216 86 22 to to PART gp-216 86 23 have have VERB gp-216 86 24 a a DET gp-216 86 25 positive positive ADJ gp-216 86 26 and and CCONJ gp-216 86 27 statistically statistically ADV gp-216 86 28 significant significant ADJ gp-216 86 29 influence influence NOUN gp-216 86 30 . . PUNCT gp-216 87 1 when when SCONJ gp-216 87 2 compared compare VERB gp-216 87 3 to to ADP gp-216 87 4 this this PRON gp-216 87 5 , , PUNCT gp-216 87 6 the the DET gp-216 87 7 customer customer NOUN gp-216 87 8 satisfaction satisfaction NOUN gp-216 87 9 ( ( PUNCT gp-216 87 10 y y NOUN gp-216 87 11 ) ) PUNCT gp-216 87 12 variable variable NOUN gp-216 87 13 's 's PART gp-216 87 14 negative negative ADJ gp-216 87 15 coefficient coefficient NOUN gp-216 87 16 of of ADP gp-216 87 17 -0.095 -0.095 NUM gp-216 87 18 and and CCONJ gp-216 87 19 significance significance NOUN gp-216 87 20 level level NOUN gp-216 87 21 of of ADP gp-216 87 22 0.523 0.523 NUM gp-216 87 23 indicate indicate VERB gp-216 87 24 that that SCONJ gp-216 87 25 it it PRON gp-216 87 26 did do AUX gp-216 87 27 not not PART gp-216 87 28 have have VERB gp-216 87 29 any any DET gp-216 87 30 positive positive ADJ gp-216 87 31 or or CCONJ gp-216 87 32 significant significant ADJ gp-216 87 33 impact impact NOUN gp-216 87 34 . . PUNCT gp-216 88 1 customer customer NOUN gp-216 88 2 loyalty loyalty NOUN gp-216 88 3 is be AUX gp-216 88 4 projected project VERB gp-216 88 5 to to PART gp-216 88 6 be be AUX gp-216 88 7 5.215 5.215 NUM gp-216 88 8 if if SCONJ gp-216 88 9 all all DET gp-216 88 10 independent independent ADJ gp-216 88 11 variables variable NOUN gp-216 88 12 are be AUX gp-216 88 13 set set VERB gp-216 88 14 to to ADP gp-216 88 15 zero zero NUM gp-216 88 16 , , PUNCT gp-216 88 17 as as SCONJ gp-216 88 18 shown show VERB gp-216 88 19 by by ADP gp-216 88 20 a a DET gp-216 88 21 constant constant ADJ gp-216 88 22 value value NOUN gp-216 88 23 of of ADP gp-216 88 24 5.215 5.215 NUM gp-216 88 25 . . PUNCT gp-216 89 1 the the DET gp-216 89 2 results result NOUN gp-216 89 3 show show VERB gp-216 89 4 that that SCONJ gp-216 89 5 in in ADP gp-216 89 6 this this DET gp-216 89 7 model model NOUN gp-216 89 8 , , PUNCT gp-216 89 9 customer customer NOUN gp-216 89 10 satisfaction satisfaction NOUN gp-216 89 11 has have VERB gp-216 89 12 no no DET gp-216 89 13 positive positive ADJ gp-216 89 14 or or CCONJ gp-216 89 15 substantial substantial ADJ gp-216 89 16 effect effect NOUN gp-216 89 17 on on ADP gp-216 89 18 loyalty loyalty NOUN gp-216 89 19 , , PUNCT gp-216 89 20 however however SCONJ gp-216 89 21 product product NOUN gp-216 89 22 quality quality NOUN gp-216 89 23 and and CCONJ gp-216 89 24 the the DET gp-216 89 25 online online ADJ gp-216 89 26 shopping shopping NOUN gp-216 89 27 experience experience NOUN gp-216 89 28 have have VERB gp-216 89 29 a a DET gp-216 89 30 substantial substantial ADJ gp-216 89 31 impact impact NOUN gp-216 89 32 . . PUNCT gp-216 90 1 hypothesis hypothesis NOUN gp-216 90 2 test test NOUN gp-216 90 3 use use VERB gp-216 90 4 the the DET gp-216 90 5 t t NOUN gp-216 90 6 - - PUNCT gp-216 90 7 test test NOUN gp-216 90 8 to to PART gp-216 90 9 find find VERB gp-216 90 10 out out ADP gp-216 90 11 how how SCONJ gp-216 90 12 x1 x1 PROPN gp-216 90 13 and and CCONJ gp-216 90 14 x2 x2 PROPN gp-216 90 15 β€” β€” PUNCT gp-216 90 16 the the DET gp-216 90 17 product product NOUN gp-216 90 18 quality quality NOUN gp-216 90 19 and and CCONJ gp-216 90 20 the the DET gp-216 90 21 online online ADJ gp-216 90 22 shopping shopping NOUN gp-216 90 23 experience experience NOUN gp-216 90 24 β€” β€” PUNCT gp-216 90 25 partially partially ADV gp-216 90 26 affect affect VERB gp-216 90 27 z z PROPN gp-216 90 28 and and CCONJ gp-216 90 29 y y PROPN gp-216 90 30 , , PUNCT gp-216 90 31 the the DET gp-216 90 32 consumer consumer NOUN gp-216 90 33 happiness happiness NOUN gp-216 90 34 and and CCONJ gp-216 90 35 loyalty loyalty NOUN gp-216 90 36 variables variable NOUN gp-216 90 37 , , PUNCT gp-216 90 38 respectively respectively ADV gp-216 90 39 . . PUNCT gp-216 90 40 table table NOUN gp-216 90 41 4 4 NUM gp-216 90 42 . . X gp-216 90 43 hypothesis hypothesis NOUN gp-216 90 44 test test NOUN gp-216 90 45 results result VERB gp-216 90 46 hipotesis hipotesis NOUN gp-216 90 47 relationships relationship NOUN gp-216 90 48 between between ADP gp-216 90 49 variables variable NOUN gp-216 90 50 t t PROPN gp-216 90 51 count count VERB gp-216 90 52 sig sig PRON gp-216 90 53 interpretation interpretation NOUN gp-216 90 54 of of ADP gp-216 90 55 hypothesis hypothesis NOUN gp-216 90 56 test test NOUN gp-216 90 57 results result NOUN gp-216 90 58 h1 h1 VERB gp-216 90 59 product product NOUN gp-216 90 60 quality quality NOUN gp-216 90 61 ( ( PUNCT gp-216 90 62 x1 x1 PROPN gp-216 90 63 ) ) PUNCT gp-216 90 64 β†’ β†’ SYM gp-216 90 65 customer customer NOUN gp-216 90 66 satisfaction satisfaction NOUN gp-216 90 67 ( ( PUNCT gp-216 90 68 y y NOUN gp-216 90 69 ) ) PUNCT gp-216 90 70 0,344 0,344 NOUN gp-216 90 71 0,731 0,731 NUM gp-216 91 1 ha ha INTJ gp-216 91 2 rejected reject VERB gp-216 91 3 h2 h2 PROPN gp-216 91 4 online online ADJ gp-216 91 5 shopping shopping NOUN gp-216 91 6 experience experience NOUN gp-216 91 7 ( ( PUNCT gp-216 91 8 x2 x2 PROPN gp-216 91 9 ) ) PUNCT gp-216 91 10 β†’ β†’ SYM gp-216 91 11 customer customer NOUN gp-216 91 12 satisfaction satisfaction NOUN gp-216 91 13 ( ( PUNCT gp-216 91 14 y y NOUN gp-216 91 15 ) ) PUNCT gp-216 91 16 6,506 6,506 NUM gp-216 91 17 < < SYM gp-216 91 18 0.001 0.001 NUM gp-216 91 19 ha ha INTJ gp-216 91 20 accepted accept VERB gp-216 91 21 kayla kayla PROPN gp-216 91 22 maharani maharani PROPN gp-216 91 23 aprillian aprillian PROPN gp-216 91 24 , , PUNCT gp-216 91 25 hariyadi hariyadi NOUN gp-216 91 26 triwahyu triwahyu NOUN gp-216 91 27 putra putra NOUN gp-216 91 28 525 525 NUM gp-216 91 29 h3 h3 NOUN gp-216 91 30 product product NOUN gp-216 91 31 quality quality NOUN gp-216 91 32 ( ( PUNCT gp-216 91 33 x1 x1 PROPN gp-216 91 34 ) ) PUNCT gp-216 91 35 β†’ β†’ SYM gp-216 91 36 customer customer NOUN gp-216 91 37 loyalty loyalty NOUN gp-216 91 38 ( ( PUNCT gp-216 91 39 z z NOUN gp-216 91 40 ) ) PUNCT gp-216 91 41 4,531 4,531 NUM gp-216 91 42 0,000 0,000 NUM gp-216 92 1 ha ha INTJ gp-216 92 2 accepted accept VERB gp-216 92 3 h4 h4 PROPN gp-216 92 4 online online ADJ gp-216 92 5 shopping shopping NOUN gp-216 92 6 experience experience NOUN gp-216 92 7 ( ( PUNCT gp-216 92 8 x2 x2 PROPN gp-216 92 9 ) ) PUNCT gp-216 92 10 β†’ β†’ PUNCT gp-216 92 11 customer customer NOUN gp-216 92 12 loyalty loyalty NOUN gp-216 92 13 ( ( PUNCT gp-216 92 14 z z NOUN gp-216 92 15 ) ) PUNCT gp-216 92 16 2,001 2,001 NUM gp-216 92 17 0,048 0,048 NUM gp-216 92 18 ha ha INTJ gp-216 92 19 accepted accept VERB gp-216 92 20 h5 h5 NOUN gp-216 92 21 customer customer NOUN gp-216 92 22 satisfaction satisfaction NOUN gp-216 92 23 ( ( PUNCT gp-216 92 24 y y NOUN gp-216 92 25 ) ) PUNCT gp-216 92 26 β†’ β†’ PUNCT gp-216 92 27 customer customer NOUN gp-216 92 28 loyalty loyalty NOUN gp-216 92 29 ( ( PUNCT gp-216 92 30 z z NOUN gp-216 92 31 ) ) PUNCT gp-216 92 32 -0,640 -0,640 NOUN gp-216 92 33 0,523 0,523 NUM gp-216 92 34 ha ha INTJ gp-216 92 35 rejected reject VERB gp-216 92 36 h6 h6 PROPN gp-216 92 37 product product NOUN gp-216 92 38 quality quality NOUN gp-216 92 39 ( ( PUNCT gp-216 92 40 x1 x1 PROPN gp-216 92 41 ) ) PUNCT gp-216 92 42 β†’ β†’ SYM gp-216 92 43 customer customer NOUN gp-216 92 44 satisfaction satisfaction NOUN gp-216 92 45 ( ( PUNCT gp-216 92 46 y y NOUN gp-216 92 47 ) ) PUNCT gp-216 92 48 β†’ β†’ PUNCT gp-216 92 49 customer customer NOUN gp-216 92 50 loyalty loyalty NOUN gp-216 92 51 ( ( PUNCT gp-216 92 52 z z NOUN gp-216 92 53 ) ) PUNCT gp-216 93 1 -0,30 -0,30 PROPN gp-216 93 2 > > X gp-216 93 3 0.05 0.05 NUM gp-216 93 4 ha ha INTJ gp-216 93 5 rejected reject VERB gp-216 93 6 h7 h7 PROPN gp-216 93 7 online online PROPN gp-216 93 8 shopping shopping NOUN gp-216 93 9 experience experience NOUN gp-216 93 10 ( ( PUNCT gp-216 93 11 x2 x2 PROPN gp-216 93 12 ) ) PUNCT gp-216 93 13 β†’ β†’ SYM gp-216 93 14 customer customer NOUN gp-216 93 15 satisfaction satisfaction NOUN gp-216 93 16 ( ( PUNCT gp-216 93 17 y y NOUN gp-216 93 18 ) ) PUNCT gp-216 93 19 β†’ β†’ PUNCT gp-216 93 20 customer customer NOUN gp-216 93 21 loyalty loyalty NOUN gp-216 93 22 ( ( PUNCT gp-216 93 23 z z NOUN gp-216 93 24 ) ) PUNCT gp-216 93 25 -0,639 -0,639 PROPN gp-216 93 26 > > PROPN gp-216 93 27 0,05 0,05 PROPN gp-216 94 1 ha ha INTJ gp-216 94 2 rejected reject VERB gp-216 94 3 the the DET gp-216 94 4 hypothesis hypothesis NOUN gp-216 94 5 test test NOUN gp-216 94 6 found find VERB gp-216 94 7 that that SCONJ gp-216 94 8 although although SCONJ gp-216 94 9 the the DET gp-216 94 10 online online ADJ gp-216 94 11 shopping shopping NOUN gp-216 94 12 experience experience NOUN gp-216 94 13 was be AUX gp-216 94 14 significantly significantly ADV gp-216 94 15 related relate VERB gp-216 94 16 to to ADP gp-216 94 17 consumer consumer NOUN gp-216 94 18 happiness happiness NOUN gp-216 94 19 , , PUNCT gp-216 94 20 product product NOUN gp-216 94 21 quality quality NOUN gp-216 94 22 was be AUX gp-216 94 23 not not PART gp-216 94 24 . . PUNCT gp-216 95 1 customers customer NOUN gp-216 95 2 are be AUX gp-216 95 3 more more ADV gp-216 95 4 loyal loyal ADJ gp-216 95 5 to to ADP gp-216 95 6 brands brand NOUN gp-216 95 7 when when SCONJ gp-216 95 8 they they PRON gp-216 95 9 have have VERB gp-216 95 10 a a DET gp-216 95 11 positive positive ADJ gp-216 95 12 experience experience NOUN gp-216 95 13 purchasing purchase VERB gp-216 95 14 online online ADV gp-216 95 15 and and CCONJ gp-216 95 16 with with ADP gp-216 95 17 high high ADJ gp-216 95 18 - - PUNCT gp-216 95 19 quality quality NOUN gp-216 95 20 products product NOUN gp-216 95 21 . . PUNCT gp-216 96 1 having having AUX gp-216 96 2 said say VERB gp-216 96 3 that that SCONJ gp-216 96 4 , , PUNCT gp-216 96 5 there there PRON gp-216 96 6 is be VERB gp-216 96 7 no no DET gp-216 96 8 correlation correlation NOUN gp-216 96 9 between between ADP gp-216 96 10 client client NOUN gp-216 96 11 happiness happiness NOUN gp-216 96 12 and and CCONJ gp-216 96 13 loyalty loyalty NOUN gp-216 96 14 . . PUNCT gp-216 97 1 customer customer NOUN gp-216 97 2 happiness happiness NOUN gp-216 97 3 also also ADV gp-216 97 4 did do AUX gp-216 97 5 not not PART gp-216 97 6 mediate mediate VERB gp-216 97 7 the the DET gp-216 97 8 relationship relationship NOUN gp-216 97 9 between between ADP gp-216 97 10 product product NOUN gp-216 97 11 quality quality NOUN gp-216 97 12 , , PUNCT gp-216 97 13 online online ADJ gp-216 97 14 shopping shopping NOUN gp-216 97 15 experience experience NOUN gp-216 97 16 , , PUNCT gp-216 97 17 and and CCONJ gp-216 97 18 customer customer NOUN gp-216 97 19 loyalty loyalty NOUN gp-216 97 20 , , PUNCT gp-216 97 21 according accord VERB gp-216 97 22 to to ADP gp-216 97 23 the the DET gp-216 97 24 mediation mediation NOUN gp-216 97 25 research research NOUN gp-216 97 26 . . PUNCT gp-216 98 1 sobel sobel PROPN gp-216 98 2 test test VERB gp-216 98 3 the the DET gp-216 98 4 purpose purpose NOUN gp-216 98 5 of of ADP gp-216 98 6 the the DET gp-216 98 7 sobel sobel NOUN gp-216 98 8 test test NOUN gp-216 98 9 is be AUX gp-216 98 10 to to PART gp-216 98 11 determine determine VERB gp-216 98 12 whether whether SCONJ gp-216 98 13 customer customer NOUN gp-216 98 14 satisfaction satisfaction NOUN gp-216 98 15 acts act VERB gp-216 98 16 as as ADP gp-216 98 17 a a DET gp-216 98 18 mediator mediator NOUN gp-216 98 19 between between ADP gp-216 98 20 the the DET gp-216 98 21 independent independent ADJ gp-216 98 22 and and CCONJ gp-216 98 23 dependent dependent ADJ gp-216 98 24 variables variable NOUN gp-216 98 25 . . PUNCT gp-216 99 1 you you PRON gp-216 99 2 may may AUX gp-216 99 3 see see VERB gp-216 99 4 the the DET gp-216 99 5 results result NOUN gp-216 99 6 of of ADP gp-216 99 7 the the DET gp-216 99 8 following follow VERB gp-216 99 9 sobel sobel PROPN gp-216 99 10 test test NOUN gp-216 99 11 in in ADP gp-216 99 12 the the DET gp-216 99 13 table table NOUN gp-216 99 14 : : PUNCT gp-216 99 15 table table NOUN gp-216 99 16 5 5 NUM gp-216 99 17 . . PUNCT gp-216 99 18 sobel sobel PROPN gp-216 99 19 test test NOUN gp-216 99 20 results result VERB gp-216 99 21 relationships relationship NOUN gp-216 99 22 between between ADP gp-216 99 23 variables variable NOUN gp-216 99 24 coefficient coefficient VERB gp-216 99 25 a a DET gp-216 99 26 se se PROPN gp-216 99 27 a a DET gp-216 99 28 coefficient coefficient NOUN gp-216 99 29 b b PROPN gp-216 99 30 se se PROPN gp-216 99 31 b b PROPN gp-216 99 32 sobel sobel PROPN gp-216 99 33 test test NOUN gp-216 99 34 interpretation interpretation NOUN gp-216 99 35 product product NOUN gp-216 99 36 quality quality NOUN gp-216 99 37 ( ( PUNCT gp-216 99 38 x1 x1 PROPN gp-216 99 39 ) ) PUNCT gp-216 99 40 β†’ β†’ SYM gp-216 99 41 customer customer NOUN gp-216 99 42 satisfaction satisfaction NOUN gp-216 99 43 ( ( PUNCT gp-216 99 44 y y NOUN gp-216 99 45 ) ) PUNCT gp-216 99 46 β†’ β†’ PUNCT gp-216 99 47 customer customer NOUN gp-216 99 48 loyalty loyalty NOUN gp-216 99 49 ( ( PUNCT gp-216 99 50 z z NOUN gp-216 99 51 ) ) PUNCT gp-216 99 52 0,022 0,022 NOUN gp-216 100 1 0,064 0,064 NUM gp-216 100 2 -0,095 -0,095 NOUN gp-216 100 3 0,148 0,148 NUM gp-216 101 1 -0,30 -0,30 PROPN gp-216 101 2 ha ha INTJ gp-216 101 3 rejected reject VERB gp-216 101 4 online online ADJ gp-216 101 5 shopping shopping NOUN gp-216 101 6 experience experience NOUN gp-216 101 7 ( ( PUNCT gp-216 101 8 x2 x2 PROPN gp-216 101 9 ) ) PUNCT gp-216 101 10 β†’ β†’ SYM gp-216 101 11 customer customer NOUN gp-216 101 12 satisfaction satisfaction NOUN gp-216 101 13 ( ( PUNCT gp-216 101 14 y y NOUN gp-216 101 15 ) ) PUNCT gp-216 101 16 β†’ β†’ PUNCT gp-216 101 17 customer customer NOUN gp-216 101 18 loyalty loyalty NOUN gp-216 101 19 ( ( PUNCT gp-216 101 20 z z NOUN gp-216 101 21 ) ) PUNCT gp-216 101 22 0,300 0,300 NUM gp-216 101 23 0,046 0,046 NUM gp-216 101 24 -0,095 -0,095 NOUN gp-216 101 25 0,148 0,148 NUM gp-216 102 1 -0,639 -0,639 PROPN gp-216 102 2 ha ha INTJ gp-216 102 3 rejected reject VERB gp-216 102 4 the the DET gp-216 102 5 sobel sobel PROPN gp-216 102 6 test test NOUN gp-216 102 7 value value NOUN gp-216 102 8 for for ADP gp-216 102 9 the the DET gp-216 102 10 mediation mediation NOUN gp-216 102 11 line line NOUN gp-216 102 12 between between ADP gp-216 102 13 product product NOUN gp-216 102 14 quality quality NOUN gp-216 102 15 ( ( PUNCT gp-216 102 16 x1 x1 PROPN gp-216 102 17 ) ) PUNCT gp-216 102 18 and and CCONJ gp-216 102 19 customer customer NOUN gp-216 102 20 satisfaction satisfaction NOUN gp-216 102 21 ( ( PUNCT gp-216 102 22 y y NOUN gp-216 102 23 ) ) PUNCT gp-216 102 24 and and CCONJ gp-216 102 25 customer customer NOUN gp-216 102 26 loyalty loyalty NOUN gp-216 102 27 ( ( PUNCT gp-216 102 28 z z NOUN gp-216 102 29 ) ) PUNCT gp-216 102 30 is be AUX gp-216 102 31 -0.30 -0.30 NOUN gp-216 102 32 , , PUNCT gp-216 102 33 as as SCONJ gp-216 102 34 shown show VERB gp-216 102 35 in in ADP gp-216 102 36 the the DET gp-216 102 37 previous previous ADJ gp-216 102 38 sobel sobel NOUN gp-216 102 39 test test NOUN gp-216 102 40 results result NOUN gp-216 102 41 . . PUNCT gp-216 103 1 similarly similarly ADV gp-216 103 2 , , PUNCT gp-216 103 3 for for ADP gp-216 103 4 the the DET gp-216 103 5 online online ADJ gp-216 103 6 shopping shopping NOUN gp-216 103 7 experience experience NOUN gp-216 103 8 ( ( PUNCT gp-216 103 9 x2 x2 NOUN gp-216 103 10 ) ) PUNCT gp-216 103 11 channel channel NOUN gp-216 103 12 between between ADP gp-216 103 13 customer customer NOUN gp-216 103 14 satisfaction satisfaction NOUN gp-216 103 15 ( ( PUNCT gp-216 103 16 y y NOUN gp-216 103 17 ) ) PUNCT gp-216 103 18 and and CCONJ gp-216 103 19 customer customer NOUN gp-216 103 20 loyalty loyalty NOUN gp-216 103 21 ( ( PUNCT gp-216 103 22 z z NOUN gp-216 103 23 ) ) PUNCT gp-216 103 24 , , PUNCT gp-216 103 25 the the DET gp-216 103 26 sobel sobel PROPN gp-216 103 27 test test NOUN gp-216 103 28 value value NOUN gp-216 103 29 is be AUX gp-216 103 30 -0.639 -0.639 PUNCT gp-216 103 31 . . PUNCT gp-216 104 1 both both PRON gp-216 104 2 of of ADP gp-216 104 3 these these DET gp-216 104 4 sobel sobel NOUN gp-216 104 5 test test NOUN gp-216 104 6 results result NOUN gp-216 104 7 fall fall VERB gp-216 104 8 below below ADP gp-216 104 9 the the DET gp-216 104 10 5 5 NUM gp-216 104 11 % % NOUN gp-216 104 12 significance significance NOUN gp-216 104 13 criterion criterion NOUN gp-216 104 14 for for ADP gp-216 104 15 a a DET gp-216 104 16 two two NUM gp-216 104 17 - - PUNCT gp-216 104 18 way way NOUN gp-216 104 19 american american ADJ gp-216 104 20 journal journal PROPN gp-216 104 21 of of ADP gp-216 104 22 business business NOUN gp-216 104 23 , , PUNCT gp-216 104 24 economics economic NOUN gp-216 104 25 and and CCONJ gp-216 104 26 management management NOUN gp-216 104 27 vol vol NOUN gp-216 104 28 . . PROPN gp-216 105 1 4 4 NUM gp-216 105 2 no no NOUN gp-216 105 3 . . NOUN gp-216 105 4 5 5 NUM gp-216 105 5 may may AUX gp-216 105 6 2025 2025 NUM gp-216 105 7 526 526 NUM gp-216 105 8 test test NOUN gp-216 105 9 , , PUNCT gp-216 105 10 which which PRON gp-216 105 11 is be AUX gp-216 105 12 1.65 1.65 NUM gp-216 105 13 . . PUNCT gp-216 106 1 that that SCONJ gp-216 106 2 two two NUM gp-216 106 3 independent independent ADJ gp-216 106 4 factors factor NOUN gp-216 106 5 on on ADP gp-216 106 6 customer customer NOUN gp-216 106 7 loyalty loyalty NOUN gp-216 106 8 are be AUX gp-216 106 9 not not PART gp-216 106 10 significantly significantly ADV gp-216 106 11 mediated mediate VERB gp-216 106 12 by by ADP gp-216 106 13 customer customer NOUN gp-216 106 14 satisfaction satisfaction NOUN gp-216 106 15 is be AUX gp-216 106 16 suggested suggest VERB gp-216 106 17 by by ADP gp-216 106 18 this this PRON gp-216 106 19 . . PUNCT gp-216 107 1 as as ADP gp-216 107 2 a a DET gp-216 107 3 result result NOUN gp-216 107 4 , , PUNCT gp-216 107 5 there there PRON gp-216 107 6 is be VERB gp-216 107 7 no no DET gp-216 107 8 statistically statistically ADV gp-216 107 9 significant significant ADJ gp-216 107 10 mediation mediation NOUN gp-216 107 11 effect effect NOUN gp-216 107 12 , , PUNCT gp-216 107 13 therefore therefore ADV gp-216 107 14 enhancing enhance VERB gp-216 107 15 product product NOUN gp-216 107 16 quality quality NOUN gp-216 107 17 and and CCONJ gp-216 107 18 the the DET gp-216 107 19 online online ADJ gp-216 107 20 shopping shopping NOUN gp-216 107 21 experience experience NOUN gp-216 107 22 does do AUX gp-216 107 23 not not PART gp-216 107 24 automatically automatically ADV gp-216 107 25 promote promote VERB gp-216 107 26 customer customer NOUN gp-216 107 27 loyalty loyalty NOUN gp-216 107 28 by by ADP gp-216 107 29 raising raise VERB gp-216 107 30 customer customer NOUN gp-216 107 31 satisfaction satisfaction NOUN gp-216 107 32 . . PUNCT gp-216 108 1 discussion discussion NOUN gp-216 108 2 the the DET gp-216 108 3 first first ADJ gp-216 108 4 hypothesis hypothesis NOUN gp-216 108 5 test test NOUN gp-216 108 6 found find VERB gp-216 108 7 no no DET gp-216 108 8 statistically statistically ADV gp-216 108 9 significant significant ADJ gp-216 108 10 relationship relationship NOUN gp-216 108 11 between between ADP gp-216 108 12 the the DET gp-216 108 13 product product NOUN gp-216 108 14 quality quality NOUN gp-216 108 15 measure measure NOUN gp-216 108 16 and and CCONJ gp-216 108 17 customer customer NOUN gp-216 108 18 satisfaction satisfaction NOUN gp-216 108 19 ( ( PUNCT gp-216 108 20 p p NOUN gp-216 108 21 = = NOUN gp-216 108 22 0.731 0.731 NUM gp-216 108 23 ) ) PUNCT gp-216 108 24 . . PUNCT gp-216 109 1 despite despite SCONJ gp-216 109 2 consumers consumer NOUN gp-216 109 3 ' ' PART gp-216 109 4 high high ADJ gp-216 109 5 opinions opinion NOUN gp-216 109 6 of of ADP gp-216 109 7 the the DET gp-216 109 8 product product NOUN gp-216 109 9 's 's PART gp-216 109 10 quality quality NOUN gp-216 109 11 , , PUNCT gp-216 109 12 this this DET gp-216 109 13 data data NOUN gp-216 109 14 does do AUX gp-216 109 15 not not PART gp-216 109 16 prove prove VERB gp-216 109 17 that that SCONJ gp-216 109 18 shopping shopping NOUN gp-216 109 19 at at ADP gp-216 109 20 the the DET gp-216 109 21 rizki rizki PROPN gp-216 109 22 jaya jaya PROPN gp-216 109 23 store store NOUN gp-216 109 24 on on ADP gp-216 109 25 shopee shopee NOUN gp-216 109 26 makes make VERB gp-216 109 27 them they PRON gp-216 109 28 happier happy ADJ gp-216 109 29 . . PUNCT gp-216 110 1 contrary contrary ADJ gp-216 110 2 to to ADP gp-216 110 3 what what PRON gp-216 110 4 was be AUX gp-216 110 5 found find VERB gp-216 110 6 by by ADP gp-216 110 7 other other ADJ gp-216 110 8 researchers researcher NOUN gp-216 110 9 , , PUNCT gp-216 110 10 this this DET gp-216 110 11 study study NOUN gp-216 110 12 wulansari wulansari NOUN gp-216 110 13 et et PROPN gp-216 110 14 al al PROPN gp-216 110 15 ( ( PUNCT gp-216 110 16 2022 2022 NUM gp-216 110 17 ) ) PUNCT gp-216 110 18 , , PUNCT gp-216 110 19 it it PRON gp-216 110 20 asserts assert VERB gp-216 110 21 that that SCONJ gp-216 110 22 product product NOUN gp-216 110 23 quality quality NOUN gp-216 110 24 has have VERB gp-216 110 25 a a DET gp-216 110 26 favorable favorable ADJ gp-216 110 27 and and CCONJ gp-216 110 28 substantial substantial ADJ gp-216 110 29 impact impact NOUN gp-216 110 30 on on ADP gp-216 110 31 consumer consumer NOUN gp-216 110 32 happiness happiness NOUN gp-216 110 33 . . PUNCT gp-216 111 1 in in ADP gp-216 111 2 addition addition NOUN gp-216 111 3 , , PUNCT gp-216 111 4 the the DET gp-216 111 5 second second ADJ gp-216 111 6 hypothesis hypothesis NOUN gp-216 111 7 test test NOUN gp-216 111 8 's 's PART gp-216 111 9 findings finding NOUN gp-216 111 10 demonstrate demonstrate VERB gp-216 111 11 that that SCONJ gp-216 111 12 the the DET gp-216 111 13 variable variable NOUN gp-216 111 14 of of ADP gp-216 111 15 online online ADJ gp-216 111 16 shopping shopping NOUN gp-216 111 17 experience experience NOUN gp-216 111 18 significantly significantly ADV gp-216 111 19 impacts impact VERB gp-216 111 20 customer customer NOUN gp-216 111 21 satisfaction satisfaction NOUN gp-216 111 22 in in ADP gp-216 111 23 a a DET gp-216 111 24 favorable favorable ADJ gp-216 111 25 way way NOUN gp-216 111 26 ( ( PUNCT gp-216 111 27 p p X gp-216 111 28 < < X gp-216 111 29 0.001 0.001 NUM gp-216 111 30 ) ) PUNCT gp-216 111 31 . . PUNCT gp-216 112 1 this this PRON gp-216 112 2 suggests suggest VERB gp-216 112 3 that that SCONJ gp-216 112 4 the the DET gp-216 112 5 degree degree NOUN gp-216 112 6 of of ADP gp-216 112 7 consumer consumer NOUN gp-216 112 8 satisfaction satisfaction NOUN gp-216 112 9 with with ADP gp-216 112 10 the the DET gp-216 112 11 rizki rizki PROPN gp-216 112 12 jaya jaya PROPN gp-216 112 13 business business NOUN gp-216 112 14 is be AUX gp-216 112 15 directly directly ADV gp-216 112 16 proportional proportional ADJ gp-216 112 17 to to ADP gp-216 112 18 the the DET gp-216 112 19 quality quality NOUN gp-216 112 20 of of ADP gp-216 112 21 their their PRON gp-216 112 22 shopee shopee NOUN gp-216 112 23 purchasing purchasing NOUN gp-216 112 24 experience experience NOUN gp-216 112 25 , , PUNCT gp-216 112 26 which which PRON gp-216 112 27 includes include VERB gp-216 112 28 factors factor NOUN gp-216 112 29 like like ADP gp-216 112 30 the the DET gp-216 112 31 speed speed NOUN gp-216 112 32 of of ADP gp-216 112 33 service service NOUN gp-216 112 34 , , PUNCT gp-216 112 35 the the DET gp-216 112 36 convenience convenience NOUN gp-216 112 37 of of ADP gp-216 112 38 navigation navigation NOUN gp-216 112 39 , , PUNCT gp-216 112 40 and and CCONJ gp-216 112 41 the the DET gp-216 112 42 confidence confidence NOUN gp-216 112 43 in in ADP gp-216 112 44 the the DET gp-216 112 45 store store NOUN gp-216 112 46 . . PUNCT gp-216 113 1 this this PRON gp-216 113 2 is be AUX gp-216 113 3 in in ADP gp-216 113 4 agreement agreement NOUN gp-216 113 5 with with ADP gp-216 113 6 the the DET gp-216 113 7 findings finding NOUN gp-216 113 8 of of ADP gp-216 113 9 putri putri PROPN gp-216 113 10 et et PROPN gp-216 113 11 al al PROPN gp-216 113 12 . . PROPN gp-216 114 1 ( ( PUNCT gp-216 114 2 2023 2023 NUM gp-216 114 3 ) ) PUNCT gp-216 114 4 , , PUNCT gp-216 114 5 who who PRON gp-216 114 6 found find VERB gp-216 114 7 that that SCONJ gp-216 114 8 internet internet NOUN gp-216 114 9 purchasing purchasing NOUN gp-216 114 10 significantly significantly ADV gp-216 114 11 increases increase VERB gp-216 114 12 consumer consumer NOUN gp-216 114 13 satisfaction satisfaction NOUN gp-216 114 14 . . PUNCT gp-216 115 1 next next ADV gp-216 115 2 , , PUNCT gp-216 115 3 the the DET gp-216 115 4 third third ADJ gp-216 115 5 hypothesis hypothesis NOUN gp-216 115 6 demonstrates demonstrate VERB gp-216 115 7 that that SCONJ gp-216 115 8 customer customer NOUN gp-216 115 9 loyalty loyalty NOUN gp-216 115 10 is be AUX gp-216 115 11 significantly significantly ADV gp-216 115 12 affected affect VERB gp-216 115 13 by by ADP gp-216 115 14 product product NOUN gp-216 115 15 quality quality NOUN gp-216 115 16 ( ( PUNCT gp-216 115 17 p p X gp-216 115 18 < < X gp-216 115 19 0.001 0.001 NUM gp-216 115 20 ) ) PUNCT gp-216 115 21 . . PUNCT gp-216 116 1 customer customer NOUN gp-216 116 2 loyalty loyalty NOUN gp-216 116 3 , , PUNCT gp-216 116 4 repeat repeat NOUN gp-216 116 5 business business NOUN gp-216 116 6 , , PUNCT gp-216 116 7 and and CCONJ gp-216 116 8 word word NOUN gp-216 116 9 - - PUNCT gp-216 116 10 of of ADP gp-216 116 11 - - PUNCT gp-216 116 12 mouth mouth NOUN gp-216 116 13 advertising advertising NOUN gp-216 116 14 for for ADP gp-216 116 15 the the DET gp-216 116 16 rizki rizki PROPN gp-216 116 17 jaya jaya PROPN gp-216 116 18 shop shop NOUN gp-216 116 19 are be AUX gp-216 116 20 all all PRON gp-216 116 21 positively positively ADV gp-216 116 22 correlated correlate VERB gp-216 116 23 with with ADP gp-216 116 24 customers customer NOUN gp-216 116 25 ' ' PART gp-216 116 26 opinions opinion NOUN gp-216 116 27 on on ADP gp-216 116 28 the the DET gp-216 116 29 quality quality NOUN gp-216 116 30 of of ADP gp-216 116 31 the the DET gp-216 116 32 products product NOUN gp-216 116 33 sold sell VERB gp-216 116 34 there there ADV gp-216 116 35 . . PUNCT gp-216 117 1 the the DET gp-216 117 2 results result NOUN gp-216 117 3 of of ADP gp-216 117 4 this this DET gp-216 117 5 study study NOUN gp-216 117 6 are be AUX gp-216 117 7 in in ADP gp-216 117 8 line line NOUN gp-216 117 9 with with ADP gp-216 117 10 putri putri PROPN gp-216 117 11 et et PROPN gp-216 117 12 al al PROPN gp-216 117 13 . . PROPN gp-216 118 1 ( ( PUNCT gp-216 118 2 2016 2016 NUM gp-216 118 3 ) ) PUNCT gp-216 118 4 customer customer NOUN gp-216 118 5 loyalty loyalty NOUN gp-216 118 6 is be AUX gp-216 118 7 positively positively ADV gp-216 118 8 and and CCONJ gp-216 118 9 significantly significantly ADV gp-216 118 10 impacted impact VERB gp-216 118 11 by by ADP gp-216 118 12 the the DET gp-216 118 13 quality quality NOUN gp-216 118 14 of of ADP gp-216 118 15 these these DET gp-216 118 16 items item NOUN gp-216 118 17 . . PUNCT gp-216 119 1 additionally additionally ADV gp-216 119 2 , , PUNCT gp-216 119 3 with with ADP gp-216 119 4 a a DET gp-216 119 5 significance significance NOUN gp-216 119 6 level level NOUN gp-216 119 7 of of ADP gp-216 119 8 0.048 0.048 NUM gp-216 119 9 , , PUNCT gp-216 119 10 the the DET gp-216 119 11 findings finding NOUN gp-216 119 12 of of ADP gp-216 119 13 the the DET gp-216 119 14 fourth fourth ADJ gp-216 119 15 hypothesis hypothesis NOUN gp-216 119 16 test test NOUN gp-216 119 17 indicate indicate VERB gp-216 119 18 that that SCONJ gp-216 119 19 the the DET gp-216 119 20 online online ADJ gp-216 119 21 shopping shopping NOUN gp-216 119 22 experience experience NOUN gp-216 119 23 significantly significantly ADV gp-216 119 24 impacts impact VERB gp-216 119 25 customer customer NOUN gp-216 119 26 loyalty loyalty NOUN gp-216 119 27 . . PUNCT gp-216 120 1 customers customer NOUN gp-216 120 2 feel feel VERB gp-216 120 3 comfortable comfortable ADJ gp-216 120 4 and and CCONJ gp-216 120 5 trust trust PROPN gp-216 120 6 rizki rizki PROPN gp-216 120 7 jaya jaya PROPN gp-216 120 8 shops shop NOUN gp-216 120 9 via via ADP gp-216 120 10 online online ADJ gp-216 120 11 platforms platform NOUN gp-216 120 12 to to PART gp-216 120 13 continue continue VERB gp-216 120 14 transacting transact VERB gp-216 120 15 when when SCONJ gp-216 120 16 they they PRON gp-216 120 17 have have VERB gp-216 120 18 a a DET gp-216 120 19 nice nice ADJ gp-216 120 20 purchasing purchasing NOUN gp-216 120 21 experience experience NOUN gp-216 120 22 , , PUNCT gp-216 120 23 which which PRON gp-216 120 24 directly directly ADV gp-216 120 25 fosters foster VERB gp-216 120 26 loyalty loyalty NOUN gp-216 120 27 . . PUNCT gp-216 121 1 consistent consistent ADJ gp-216 121 2 with with ADP gp-216 121 3 previous previous ADJ gp-216 121 4 studies study NOUN gp-216 121 5 , , PUNCT gp-216 121 6 this this DET gp-216 121 7 one one NOUN gp-216 121 8 was be AUX gp-216 121 9 abigail abigail PROPN gp-216 121 10 et et PROPN gp-216 121 11 al al PROPN gp-216 121 12 ( ( PUNCT gp-216 121 13 2024 2024 NUM gp-216 121 14 ) ) PUNCT gp-216 121 15 this this PRON gp-216 121 16 proves prove VERB gp-216 121 17 that that SCONJ gp-216 121 18 the the DET gp-216 121 19 online online ADJ gp-216 121 20 purchasing purchasing NOUN gp-216 121 21 experience experience NOUN gp-216 121 22 has have VERB gp-216 121 23 a a DET gp-216 121 24 significant significant ADJ gp-216 121 25 and and CCONJ gp-216 121 26 favorable favorable ADJ gp-216 121 27 effect effect NOUN gp-216 121 28 on on ADP gp-216 121 29 consumer consumer NOUN gp-216 121 30 loyalty loyalty NOUN gp-216 121 31 . . PUNCT gp-216 122 1 on on ADP gp-216 122 2 the the DET gp-216 122 3 other other ADJ gp-216 122 4 hand hand NOUN gp-216 122 5 , , PUNCT gp-216 122 6 a a DET gp-216 122 7 significance significance NOUN gp-216 122 8 value value NOUN gp-216 122 9 of of ADP gp-216 122 10 0.523 0.523 NUM gp-216 122 11 indicated indicate VERB gp-216 122 12 that that SCONJ gp-216 122 13 customer customer NOUN gp-216 122 14 satisfaction satisfaction NOUN gp-216 122 15 did do AUX gp-216 122 16 not not PART gp-216 122 17 significantly significantly ADV gp-216 122 18 affect affect VERB gp-216 122 19 customer customer NOUN gp-216 122 20 loyalty loyalty NOUN gp-216 122 21 in in ADP gp-216 122 22 the the DET gp-216 122 23 fifth fifth ADJ gp-216 122 24 hypothesis hypothesis NOUN gp-216 122 25 . . PUNCT gp-216 123 1 this this PRON gp-216 123 2 demonstrates demonstrate VERB gp-216 123 3 that that SCONJ gp-216 123 4 client client NOUN gp-216 123 5 satisfaction satisfaction NOUN gp-216 123 6 is be AUX gp-216 123 7 no no DET gp-216 123 8 guarantee guarantee NOUN gp-216 123 9 of of ADP gp-216 123 10 future future ADJ gp-216 123 11 business business NOUN gp-216 123 12 loyalty loyalty NOUN gp-216 123 13 . . PUNCT gp-216 124 1 there there PRON gp-216 124 2 is be VERB gp-216 124 3 a a DET gp-216 124 4 negative negative ADJ gp-216 124 5 correlation correlation NOUN gp-216 124 6 between between ADP gp-216 124 7 the the DET gp-216 124 8 studies study NOUN gp-216 124 9 undertaken undertake VERB gp-216 124 10 by by ADP gp-216 124 11 and and CCONJ gp-216 124 12 the the DET gp-216 124 13 outcomes outcome NOUN gp-216 124 14 of of ADP gp-216 124 15 this this DET gp-216 124 16 one one NUM gp-216 124 17 . . PUNCT gp-216 125 1 hanny hanny PROPN gp-216 125 2 & & CCONJ gp-216 125 3 krisyana krisyana PROPN gp-216 125 4 ( ( PUNCT gp-216 125 5 2022 2022 NUM gp-216 125 6 ) ) PUNCT gp-216 125 7 establishes establish VERB gp-216 125 8 a a DET gp-216 125 9 favorable favorable ADJ gp-216 125 10 and and CCONJ gp-216 125 11 statistically statistically ADV gp-216 125 12 significant significant ADJ gp-216 125 13 correlation correlation NOUN gp-216 125 14 between between ADP gp-216 125 15 happy happy ADJ gp-216 125 16 customers customer NOUN gp-216 125 17 and and CCONJ gp-216 125 18 repeat repeat NOUN gp-216 125 19 business business NOUN gp-216 125 20 . . PUNCT gp-216 126 1 also also ADV gp-216 126 2 showing show VERB gp-216 126 3 no no DET gp-216 126 4 significant significant ADJ gp-216 126 5 findings finding NOUN gp-216 126 6 are be AUX gp-216 126 7 the the DET gp-216 126 8 sixth sixth ADJ gp-216 126 9 and and CCONJ gp-216 126 10 seventh seventh ADJ gp-216 126 11 hypotheses hypothesis NOUN gp-216 126 12 that that PRON gp-216 126 13 examine examine VERB gp-216 126 14 customer customer NOUN gp-216 126 15 satisfaction satisfaction NOUN gp-216 126 16 's 's PART gp-216 126 17 function function NOUN gp-216 126 18 as as ADP gp-216 126 19 a a DET gp-216 126 20 mediating mediate VERB gp-216 126 21 variable variable NOUN gp-216 126 22 . . PUNCT gp-216 127 1 based base VERB gp-216 127 2 on on ADP gp-216 127 3 the the DET gp-216 127 4 sobel sobel NOUN gp-216 127 5 test test NOUN gp-216 127 6 value value NOUN gp-216 127 7 of of ADP gp-216 127 8 less less ADJ gp-216 127 9 than than ADP gp-216 127 10 1.65 1.65 NUM gp-216 127 11 and and CCONJ gp-216 127 12 significance significance NOUN gp-216 127 13 more more ADJ gp-216 127 14 than than ADP gp-216 127 15 0.05 0.05 NUM gp-216 127 16 , , PUNCT gp-216 127 17 it it PRON gp-216 127 18 is be AUX gp-216 127 19 evident evident ADJ gp-216 127 20 that that SCONJ gp-216 127 21 customer customer NOUN gp-216 127 22 satisfaction satisfaction NOUN gp-216 127 23 is be AUX gp-216 127 24 not not PART gp-216 127 25 a a DET gp-216 127 26 mediator mediator NOUN gp-216 127 27 of of ADP gp-216 127 28 the the DET gp-216 127 29 link link NOUN gp-216 127 30 between between ADP gp-216 127 31 product product NOUN gp-216 127 32 quality quality NOUN gp-216 127 33 , , PUNCT gp-216 127 34 online online ADJ gp-216 127 35 shopping shopping NOUN gp-216 127 36 experience experience NOUN gp-216 127 37 , , PUNCT gp-216 127 38 and and CCONJ gp-216 127 39 customer customer NOUN gp-216 127 40 loyalty loyalty NOUN gp-216 127 41 . . PUNCT gp-216 128 1 what what PRON gp-216 128 2 this this PRON gp-216 128 3 suggests suggest VERB gp-216 128 4 is be AUX gp-216 128 5 that that SCONJ gp-216 128 6 customer customer NOUN gp-216 128 7 pleasure pleasure NOUN gp-216 128 8 is be AUX gp-216 128 9 not not PART gp-216 128 10 a a DET gp-216 128 11 mediator mediator NOUN gp-216 128 12 between between ADP gp-216 128 13 the the DET gp-216 128 14 two two NUM gp-216 128 15 independent independent ADJ gp-216 128 16 factors factor NOUN gp-216 128 17 and and CCONJ gp-216 128 18 customer customer NOUN gp-216 128 19 loyalty loyalty NOUN gp-216 128 20 ; ; PUNCT gp-216 128 21 rather rather ADV gp-216 128 22 , , PUNCT gp-216 128 23 the the DET gp-216 128 24 two two NUM gp-216 128 25 variables variable NOUN gp-216 128 26 impact impact NOUN gp-216 128 27 customer customer NOUN gp-216 128 28 loyalty loyalty NOUN gp-216 128 29 directly directly ADV gp-216 128 30 . . PUNCT gp-216 129 1 the the DET gp-216 129 2 results result NOUN gp-216 129 3 contradict contradict VERB gp-216 129 4 kayla kayla PROPN gp-216 129 5 maharani maharani PROPN gp-216 129 6 aprillian aprillian PROPN gp-216 129 7 , , PUNCT gp-216 129 8 hariyadi hariyadi NOUN gp-216 129 9 triwahyu triwahyu NOUN gp-216 129 10 putra putra NOUN gp-216 129 11 527 527 NUM gp-216 129 12 trials trial NOUN gp-216 129 13 undertaken undertake VERB gp-216 129 14 by by ADP gp-216 129 15 bali bali PROPN gp-216 129 16 ( ( PUNCT gp-216 129 17 2022 2022 NUM gp-216 129 18 ) ) PUNCT gp-216 129 19 this this PRON gp-216 129 20 suggests suggest VERB gp-216 129 21 that that SCONJ gp-216 129 22 consumer consumer NOUN gp-216 129 23 happiness happiness NOUN gp-216 129 24 is be AUX gp-216 129 25 influenced influence VERB gp-216 129 26 by by ADP gp-216 129 27 product product NOUN gp-216 129 28 quality quality NOUN gp-216 129 29 , , PUNCT gp-216 129 30 which which PRON gp-216 129 31 influences influence VERB gp-216 129 32 consumer consumer NOUN gp-216 129 33 loyalty loyalty NOUN gp-216 129 34 . . PUNCT gp-216 130 1 similarly similarly ADV gp-216 130 2 , , PUNCT gp-216 130 3 research research NOUN gp-216 130 4 by by ADP gp-216 130 5 abigail abigail PROPN gp-216 130 6 et et PROPN gp-216 130 7 al al PROPN gp-216 130 8 ( ( PUNCT gp-216 130 9 2024 2024 NUM gp-216 130 10 ) ) PUNCT gp-216 130 11 demonstrates demonstrate VERB gp-216 130 12 that that SCONJ gp-216 130 13 customer customer NOUN gp-216 130 14 happiness happiness NOUN gp-216 130 15 acts act VERB gp-216 130 16 as as ADP gp-216 130 17 a a DET gp-216 130 18 mediator mediator NOUN gp-216 130 19 between between ADP gp-216 130 20 the the DET gp-216 130 21 online online ADJ gp-216 130 22 buying buying NOUN gp-216 130 23 experience experience NOUN gp-216 130 24 and and CCONJ gp-216 130 25 consumer consumer NOUN gp-216 130 26 loyalty loyalty NOUN gp-216 130 27 . . PUNCT gp-216 131 1 conclusion conclusion NOUN gp-216 131 2 product product NOUN gp-216 131 3 quality quality NOUN gp-216 131 4 and and CCONJ gp-216 131 5 the the DET gp-216 131 6 whole whole ADJ gp-216 131 7 online online ADJ gp-216 131 8 shopping shopping NOUN gp-216 131 9 experience experience NOUN gp-216 131 10 have have VERB gp-216 131 11 a a DET gp-216 131 12 greater great ADJ gp-216 131 13 impact impact NOUN gp-216 131 14 on on ADP gp-216 131 15 consumer consumer NOUN gp-216 131 16 loyalty loyalty NOUN gp-216 131 17 at at ADP gp-216 131 18 the the DET gp-216 131 19 rizki rizki PROPN gp-216 131 20 jaya jaya PROPN gp-216 131 21 online online ADJ gp-216 131 22 store store NOUN gp-216 131 23 in in ADP gp-216 131 24 cimahi cimahi NOUN gp-216 131 25 city city NOUN gp-216 131 26 than than SCONJ gp-216 131 27 does do VERB gp-216 131 28 customer customer NOUN gp-216 131 29 happiness happiness NOUN gp-216 131 30 , , PUNCT gp-216 131 31 according accord VERB gp-216 131 32 to to ADP gp-216 131 33 the the DET gp-216 131 34 study study NOUN gp-216 131 35 . . PUNCT gp-216 132 1 specifically specifically ADV gp-216 132 2 , , PUNCT gp-216 132 3 product product NOUN gp-216 132 4 quality quality NOUN gp-216 132 5 does do AUX gp-216 132 6 not not PART gp-216 132 7 influence influence VERB gp-216 132 8 consumer consumer NOUN gp-216 132 9 happiness happiness NOUN gp-216 132 10 , , PUNCT gp-216 132 11 but but CCONJ gp-216 132 12 the the DET gp-216 132 13 online online ADJ gp-216 132 14 buying buying NOUN gp-216 132 15 experience experience NOUN gp-216 132 16 does do VERB gp-216 132 17 . . PUNCT gp-216 133 1 customers customer NOUN gp-216 133 2 are be AUX gp-216 133 3 more more ADV gp-216 133 4 loyal loyal ADJ gp-216 133 5 to to ADP gp-216 133 6 brands brand NOUN gp-216 133 7 when when SCONJ gp-216 133 8 they they PRON gp-216 133 9 have have VERB gp-216 133 10 a a DET gp-216 133 11 positive positive ADJ gp-216 133 12 experience experience NOUN gp-216 133 13 purchasing purchase VERB gp-216 133 14 online online ADV gp-216 133 15 and and CCONJ gp-216 133 16 with with ADP gp-216 133 17 high high ADJ gp-216 133 18 - - PUNCT gp-216 133 19 quality quality NOUN gp-216 133 20 products product NOUN gp-216 133 21 . . PUNCT gp-216 134 1 curiously curiously ADV gp-216 134 2 , , PUNCT gp-216 134 3 neither neither CCONJ gp-216 134 4 consumer consumer NOUN gp-216 134 5 happiness happiness NOUN gp-216 134 6 nor nor CCONJ gp-216 134 7 the the DET gp-216 134 8 mediating mediate VERB gp-216 134 9 role role NOUN gp-216 134 10 of of ADP gp-216 134 11 online online ADJ gp-216 134 12 shopping shopping NOUN gp-216 134 13 experience experience NOUN gp-216 134 14 had have VERB gp-216 134 15 any any DET gp-216 134 16 bearing bearing NOUN gp-216 134 17 on on ADP gp-216 134 18 the the DET gp-216 134 19 correlation correlation NOUN gp-216 134 20 between between ADP gp-216 134 21 customer customer NOUN gp-216 134 22 loyalty loyalty NOUN gp-216 134 23 and and CCONJ gp-216 134 24 product product NOUN gp-216 134 25 quality quality NOUN gp-216 134 26 . . PUNCT gp-216 135 1 this this PRON gp-216 135 2 demonstrates demonstrate VERB gp-216 135 3 that that SCONJ gp-216 135 4 , , PUNCT gp-216 135 5 when when SCONJ gp-216 135 6 it it PRON gp-216 135 7 comes come VERB gp-216 135 8 to to ADP gp-216 135 9 ecommerce ecommerce VERB gp-216 135 10 msmes msme NOUN gp-216 135 11 like like ADP gp-216 135 12 rizki rizki PROPN gp-216 135 13 jaya jaya PROPN gp-216 135 14 , , PUNCT gp-216 135 15 contentment contentment NOUN gp-216 135 16 is be AUX gp-216 135 17 not not PART gp-216 135 18 the the DET gp-216 135 19 most most ADV gp-216 135 20 significant significant ADJ gp-216 135 21 factor factor NOUN gp-216 135 22 in in ADP gp-216 135 23 building building NOUN gp-216 135 24 loyalty loyalty NOUN gp-216 135 25 ; ; PUNCT gp-216 135 26 rather rather ADV gp-216 135 27 , , PUNCT gp-216 135 28 it it PRON gp-216 135 29 is be AUX gp-216 135 30 the the DET gp-216 135 31 immediate immediate ADJ gp-216 135 32 sense sense NOUN gp-216 135 33 of of ADP gp-216 135 34 product product NOUN gp-216 135 35 value value NOUN gp-216 135 36 and and CCONJ gp-216 135 37 the the DET gp-216 135 38 transactional transactional ADJ gp-216 135 39 experience experience NOUN gp-216 135 40 . . PUNCT gp-216 136 1 to to PART gp-216 136 2 have have VERB gp-216 136 3 a a DET gp-216 136 4 better well ADJ gp-216 136 5 grasp grasp NOUN gp-216 136 6 of of ADP gp-216 136 7 loyalty loyalty NOUN gp-216 136 8 creation creation NOUN gp-216 136 9 , , PUNCT gp-216 136 10 future future ADJ gp-216 136 11 studies study NOUN gp-216 136 12 should should AUX gp-216 136 13 look look VERB gp-216 136 14 into into ADP gp-216 136 15 other other ADJ gp-216 136 16 moderating moderate VERB gp-216 136 17 or or CCONJ gp-216 136 18 mediating mediate VERB gp-216 136 19 factors factor NOUN gp-216 136 20 like like ADP gp-216 136 21 trust trust NOUN gp-216 136 22 , , PUNCT gp-216 136 23 perceived perceive VERB gp-216 136 24 value value NOUN gp-216 136 25 , , PUNCT gp-216 136 26 or or CCONJ gp-216 136 27 emotional emotional ADJ gp-216 136 28 ties tie NOUN gp-216 136 29 . . PUNCT gp-216 137 1 this this PRON gp-216 137 2 is be AUX gp-216 137 3 particularly particularly ADV gp-216 137 4 true true ADJ gp-216 137 5 in in ADP gp-216 137 6 the the DET gp-216 137 7 everexpanding everexpande VERB gp-216 137 8 online online ADJ gp-216 137 9 economy economy NOUN gp-216 137 10 , , PUNCT gp-216 137 11 where where SCONJ gp-216 137 12 consumers consumer NOUN gp-216 137 13 ' ' PART gp-216 137 14 tastes taste NOUN gp-216 137 15 and and CCONJ gp-216 137 16 expectations expectation NOUN gp-216 137 17 are be AUX gp-216 137 18 always always ADV gp-216 137 19 evolving evolve VERB gp-216 137 20 , , PUNCT gp-216 137 21 hence hence ADV gp-216 137 22 longitudinal longitudinal ADJ gp-216 137 23 studies study NOUN gp-216 137 24 that that PRON gp-216 137 25 follow follow VERB gp-216 137 26 their their PRON gp-216 137 27 habits habit NOUN gp-216 137 28 over over ADP gp-216 137 29 time time NOUN gp-216 137 30 are be AUX gp-216 137 31 highly highly ADV gp-216 137 32 recommended recommend VERB gp-216 137 33 . . PUNCT gp-216 138 1 bibliography bibliography NOUN gp-216 138 2 abigail abigail PROPN gp-216 138 3 , , PUNCT gp-216 138 4 j. j. PROPN gp-216 138 5 , , PUNCT gp-216 138 6 sari sari PROPN gp-216 138 7 , , PUNCT gp-216 138 8 v.p v.p PROPN gp-216 138 9 . . PROPN gp-216 138 10 , , PUNCT gp-216 138 11 & & CCONJ gp-216 138 12 saputra saputra PROPN gp-216 138 13 , , PUNCT gp-216 138 14 d. d. PROPN gp-216 138 15 ( ( PUNCT gp-216 138 16 2024 2024 NUM gp-216 138 17 ) ) PUNCT gp-216 138 18 . . PUNCT gp-216 139 1 the the DET gp-216 139 2 effect effect NOUN gp-216 139 3 of of ADP gp-216 139 4 product product NOUN gp-216 139 5 quality quality NOUN gp-216 139 6 and and CCONJ gp-216 139 7 online online ADJ gp-216 139 8 shopping shopping NOUN gp-216 139 9 experience experience NOUN gp-216 139 10 ( ( PUNCT gp-216 139 11 ose ose NOUN gp-216 139 12 ) ) PUNCT gp-216 139 13 on on ADP gp-216 139 14 consumer consumer NOUN gp-216 139 15 loyalty loyalty NOUN gp-216 139 16 through through ADP gp-216 139 17 customer customer NOUN gp-216 139 18 satisfaction satisfaction NOUN gp-216 139 19 with with ADP gp-216 139 20 local local ADJ gp-216 139 21 skincare skincare NOUN gp-216 139 22 products product NOUN gp-216 139 23 . . PUNCT gp-216 140 1 procedia procedia NOUN gp-216 140 2 computer computer NOUN gp-216 140 3 science science NOUN gp-216 140 4 , , PUNCT gp-216 140 5 234 234 NUM gp-216 140 6 , , PUNCT gp-216 140 7 537–544 537–544 NUM gp-216 140 8 . . PUNCT gp-216 141 1 https://doi.org/10.1016/j.procs.2024.03.037 https://doi.org/10.1016/j.procs.2024.03.037 NUM gp-216 141 2 asianti asianti PROPN gp-216 141 3 nainggolan nainggolan PROPN gp-216 141 4 , , PUNCT gp-216 141 5 r. r. PROPN gp-216 141 6 , , PUNCT gp-216 141 7 humala humala NOUN gp-216 141 8 sitorus sitorus PROPN gp-216 141 9 , , PUNCT gp-216 141 10 d. d. PROPN gp-216 141 11 , , PUNCT gp-216 141 12 putera putera NOUN gp-216 141 13 batam batam PROPN gp-216 141 14 , , PUNCT gp-216 141 15 u. u. PROPN gp-216 141 16 , , PUNCT gp-216 141 17 & & CCONJ gp-216 141 18 soeprapto soeprapto PROPN gp-216 141 19 muka muka PROPN gp-216 141 20 kuning kuning PROPN gp-216 141 21 , , PUNCT gp-216 141 22 j. j. PROPN gp-216 141 23 r. r. PROPN gp-216 141 24 ( ( PUNCT gp-216 141 25 2023 2023 NUM gp-216 141 26 ) ) PUNCT gp-216 141 27 . . PUNCT gp-216 142 1 the the DET gp-216 142 2 influence influence NOUN gp-216 142 3 of of ADP gp-216 142 4 product product NOUN gp-216 142 5 quality quality NOUN gp-216 142 6 and and CCONJ gp-216 142 7 product product NOUN gp-216 142 8 reviews review NOUN gp-216 142 9 on on ADP gp-216 142 10 online online ADJ gp-216 142 11 purchase purchase NOUN gp-216 142 12 decisions decision NOUN gp-216 142 13 on on ADP gp-216 142 14 the the DET gp-216 142 15 shopee shopee NOUN gp-216 142 16 marketplace marketplace NOUN gp-216 142 17 in in ADP gp-216 142 18 batam batam PROPN gp-216 142 19 city city PROPN gp-216 142 20 . . PUNCT gp-216 143 1 jemi jemi PROPN gp-216 143 2 , , PUNCT gp-216 143 3 23(2 23(2 NOUN gp-216 143 4 ) ) PUNCT gp-216 143 5 . . PUNCT gp-216 144 1 https://doi.org/10.53640/jemi.v23i2.1417 https://doi.org/10.53640/jemi.v23i2.1417 PUNCT gp-216 144 2 bali bali PROPN gp-216 144 3 , , PUNCT gp-216 144 4 a. a. PROPN gp-216 144 5 y. y. PROPN gp-216 144 6 ( ( PUNCT gp-216 144 7 2022 2022 NUM gp-216 144 8 ) ) PUNCT gp-216 144 9 . . PUNCT gp-216 145 1 the the DET gp-216 145 2 effect effect NOUN gp-216 145 3 of of ADP gp-216 145 4 product product NOUN gp-216 145 5 quality quality NOUN gp-216 145 6 and and CCONJ gp-216 145 7 price price NOUN gp-216 145 8 on on ADP gp-216 145 9 consumer consumer NOUN gp-216 145 10 loyalty loyalty NOUN gp-216 145 11 with with ADP gp-216 145 12 consumer consumer NOUN gp-216 145 13 satisfaction satisfaction NOUN gp-216 145 14 as as ADP gp-216 145 15 an an DET gp-216 145 16 intervening intervene VERB gp-216 145 17 variable variable NOUN gp-216 145 18 . . PUNCT gp-216 146 1 journal journal NOUN gp-216 146 2 of of ADP gp-216 146 3 accounting accounting NOUN gp-216 146 4 , , PUNCT gp-216 146 5 management management NOUN gp-216 146 6 and and CCONJ gp-216 146 7 economics economic NOUN gp-216 146 8 , , PUNCT gp-216 146 9 1(1 1(1 NUM gp-216 146 10 ) ) PUNCT gp-216 146 11 , , PUNCT gp-216 146 12 1–14 1–14 PROPN gp-216 146 13 . . PROPN gp-216 146 14 https://doi.org/10.56248/jamane.v1i1.7 https://doi.org/10.56248/jamane.v1i1.7 PROPN gp-216 146 15 griffin griffin PROPN gp-216 146 16 , , PUNCT gp-216 146 17 j. j. PROPN gp-216 146 18 ( ( PUNCT gp-216 146 19 2010 2010 NUM gp-216 146 20 ) ) PUNCT gp-216 146 21 . . PUNCT gp-216 147 1 customer customer NOUN gp-216 147 2 loyalty loyalty NOUN gp-216 147 3 , , PUNCT gp-216 147 4 growing grow VERB gp-216 147 5 and and CCONJ gp-216 147 6 maintaining maintain VERB gp-216 147 7 customer customer NOUN gp-216 147 8 loyalty loyalty NOUN gp-216 147 9 . . PUNCT gp-216 148 1 erlangga erlangga NOUN gp-216 148 2 . . PUNCT gp-216 149 1 handayani handayani PROPN gp-216 149 2 , , PUNCT gp-216 149 3 m. m. NOUN gp-216 149 4 m. m. NOUN gp-216 149 5 , , PUNCT gp-216 149 6 meryawan meryawan PROPN gp-216 149 7 , , PUNCT gp-216 149 8 i. i. PROPN gp-216 149 9 w. w. PROPN gp-216 149 10 , , PUNCT gp-216 149 11 & & CCONJ gp-216 149 12 mandiyasa mandiyasa PROPN gp-216 149 13 , , PUNCT gp-216 149 14 k. k. PROPN gp-216 149 15 s. s. PROPN gp-216 149 16 ( ( PUNCT gp-216 149 17 2023 2023 NUM gp-216 149 18 ) ) PUNCT gp-216 149 19 . . PUNCT gp-216 150 1 marketing marketing NOUN gp-216 150 2 strategy strategy NOUN gp-216 150 3 of of ADP gp-216 150 4 cekeng cekeng NOUN gp-216 150 5 tourism tourism NOUN gp-216 150 6 village village NOUN gp-216 150 7 to to PART gp-216 150 8 increase increase VERB gp-216 150 9 competitive competitive ADJ gp-216 150 10 advantage advantage NOUN gp-216 150 11 . . PUNCT gp-216 151 1 bisma bisma PROPN gp-216 151 2 : : PUNCT gp-216 151 3 journal journal NOUN gp-216 151 4 of of ADP gp-216 151 5 management management NOUN gp-216 151 6 , , PUNCT gp-216 151 7 9(1 9(1 NUM gp-216 151 8 ) ) PUNCT gp-216 151 9 , , PUNCT gp-216 151 10 69–76 69–76 NOUN gp-216 151 11 . . PUNCT gp-216 152 1 hanny hanny PROPN gp-216 152 2 , , PUNCT gp-216 152 3 h. h. PROPN gp-216 152 4 , , PUNCT gp-216 152 5 & & CCONJ gp-216 152 6 krisyana krisyana PROPN gp-216 152 7 , , PUNCT gp-216 152 8 k. k. PROPN gp-216 152 9 ( ( PUNCT gp-216 152 10 2022 2022 NUM gp-216 152 11 ) ) PUNCT gp-216 152 12 . . PUNCT gp-216 153 1 the the DET gp-216 153 2 influence influence NOUN gp-216 153 3 of of ADP gp-216 153 4 service service NOUN gp-216 153 5 quality quality NOUN gp-216 153 6 , , PUNCT gp-216 153 7 brand brand NOUN gp-216 153 8 image image NOUN gp-216 153 9 and and CCONJ gp-216 153 10 customer customer NOUN gp-216 153 11 satisfaction satisfaction NOUN gp-216 153 12 on on ADP gp-216 153 13 customer customer NOUN gp-216 153 14 loyalty loyalty NOUN gp-216 153 15 at at ADP gp-216 153 16 cafes cafe NOUN gp-216 153 17 in in ADP gp-216 153 18 batam batam PROPN gp-216 153 19 city city PROPN gp-216 153 20 . . PUNCT gp-216 154 1 jesya jesya PROPN gp-216 154 2 ( ( PUNCT gp-216 154 3 journal journal NOUN gp-216 154 4 of of ADP gp-216 154 5 economics economics PROPN gp-216 154 6 & & CCONJ gp-216 154 7 sharia sharia PROPN gp-216 154 8 economics economics PROPN gp-216 154 9 ) ) PUNCT gp-216 154 10 , , PUNCT gp-216 154 11 5(1 5(1 NUM gp-216 154 12 ) ) PUNCT gp-216 154 13 , , PUNCT gp-216 154 14 1115–1129 1115–1129 NUM gp-216 154 15 . . PUNCT gp-216 155 1 https://doi.org/10.36778/jesya.v5i1.703 https://doi.org/10.36778/jesya.v5i1.703 NOUN gp-216 155 2 kotler kotler NOUN gp-216 155 3 , , PUNCT gp-216 155 4 p. p. PROPN gp-216 155 5 , , PUNCT gp-216 155 6 & & CCONJ gp-216 155 7 keller keller PROPN gp-216 155 8 , , PUNCT gp-216 155 9 l. l. PROPN gp-216 155 10 k. k. PROPN gp-216 155 11 ( ( PUNCT gp-216 155 12 2008 2008 NUM gp-216 155 13 ) ) PUNCT gp-216 155 14 . . PUNCT gp-216 156 1 marketing marketing NOUN gp-216 156 2 management management NOUN gp-216 156 3 volume volume NOUN gp-216 156 4 1 1 NUM gp-216 156 5 . . PUNCT gp-216 156 6 erlangga erlangga PROPN gp-216 156 7 . . PUNCT gp-216 157 1 mashuri mashuri PROPN gp-216 157 2 , , PUNCT gp-216 157 3 m. m. NOUN gp-216 157 4 ( ( PUNCT gp-216 157 5 2020 2020 NUM gp-216 157 6 ) ) PUNCT gp-216 157 7 . . PUNCT gp-216 158 1 analysis analysis NOUN gp-216 158 2 of of ADP gp-216 158 3 the the DET gp-216 158 4 dimension dimension NOUN gp-216 158 5 of of ADP gp-216 158 6 customer customer NOUN gp-216 158 7 loyalty loyalty NOUN gp-216 158 8 based base VERB gp-216 158 9 on on ADP gp-216 158 10 an an DET gp-216 158 11 islamic islamic PROPN gp-216 158 12 perspective perspective NOUN gp-216 158 13 . . PUNCT gp-216 159 1 iqtishaduna iqtishaduna PROPN gp-216 159 2 : : PUNCT gp-216 159 3 scientific scientific ADJ gp-216 159 4 journal journal NOUN gp-216 159 5 of of ADP gp-216 159 6 our our PRON gp-216 159 7 economy economy NOUN gp-216 159 8 , , PUNCT gp-216 159 9 9(1 9(1 NUM gp-216 159 10 ) ) PUNCT gp-216 159 11 , , PUNCT gp-216 159 12 54–64 54–64 NUM gp-216 159 13 . . PUNCT gp-216 159 14 https://doi.org/10.46367/iqtishaduna.v9i1.212 https://doi.org/10.46367/iqtishaduna.v9i1.212 PROPN gp-216 159 15 mita mita PROPN gp-216 159 16 wulansari wulansari NOUN gp-216 159 17 , , PUNCT gp-216 159 18 y. y. PROPN gp-216 159 19 , , PUNCT gp-216 159 20 widowati widowati ADV gp-216 159 21 , , PUNCT gp-216 159 22 m. m. NOUN gp-216 159 23 , , PUNCT gp-216 159 24 & & CCONJ gp-216 159 25 pelita pelita PROPN gp-216 159 26 nusantara nusantara PROPN gp-216 159 27 , , PUNCT gp-216 159 28 s. s. PROPN gp-216 159 29 ( ( PUNCT gp-216 159 30 2022 2022 NUM gp-216 159 31 ) ) PUNCT gp-216 159 32 . . PUNCT gp-216 160 1 the the DET gp-216 160 2 effect effect NOUN gp-216 160 3 of of ADP gp-216 160 4 service service NOUN gp-216 160 5 quality quality NOUN gp-216 160 6 and and CCONJ gp-216 160 7 product product NOUN gp-216 160 8 quality quality NOUN gp-216 160 9 on on ADP gp-216 160 10 consumer consumer NOUN gp-216 160 11 loyalty loyalty NOUN gp-216 160 12 with with ADP gp-216 160 13 customer customer NOUN gp-216 160 14 satisfaction satisfaction NOUN gp-216 160 15 as as ADP gp-216 160 16 an an DET gp-216 160 17 intervening intervene VERB gp-216 160 18 variable variable NOUN gp-216 160 19 ( ( PUNCT gp-216 160 20 study study NOUN gp-216 160 21 on on ADP gp-216 160 22 yenita yenita NOUN gp-216 160 23 convection convection NOUN gp-216 160 24 consumers consumer NOUN gp-216 160 25 in in ADP gp-216 160 26 gubug gubug PROPN gp-216 160 27 district district NOUN gp-216 160 28 ) ) PUNCT gp-216 160 29 . . PUNCT gp-216 161 1 https://prosiding.unimus.ac.id/index.php/semnas/article/view/1125 https://prosiding.unimus.ac.id/index.php/semnas/article/view/1125 PUNCT gp-216 162 1 monika monika PROPN gp-216 162 2 , , PUNCT gp-216 162 3 p. p. PROPN gp-216 162 4 m. m. NOUN gp-216 163 1 s. s. PROPN gp-216 163 2 p. p. PROPN gp-216 163 3 d. d. PROPN gp-216 163 4 , , PUNCT gp-216 163 5 stephana stephana PROPN gp-216 163 6 , , PUNCT gp-216 163 7 d. d. PROPN gp-216 163 8 a. a. PROPN gp-216 163 9 a. a. PROPN gp-216 163 10 r. r. PROPN gp-216 163 11 , , PUNCT gp-216 163 12 agnes agnes PROPN gp-216 163 13 , , PUNCT gp-216 163 14 a. a. PROPN gp-216 163 15 ms ms PROPN gp-216 163 16 . . PROPN gp-216 163 17 a. a. PROPN gp-216 163 18 c. c. PROPN gp-216 163 19 , , PUNCT gp-216 163 20 ranto ranto NOUN gp-216 163 21 , , PUNCT gp-216 163 22 s. s. PROPN gp-216 163 23 a. a. PROPN gp-216 163 24 , , PUNCT gp-216 163 25 & & CCONJ gp-216 163 26 yusni yusni PROPN gp-216 163 27 , , PUNCT gp-216 163 28 w. w. PROPN gp-216 163 29 c. c. PROPN gp-216 163 30 ( ( PUNCT gp-216 163 31 n.d n.d PROPN gp-216 163 32 . . PROPN gp-216 163 33 ) ) PUNCT gp-216 163 34 . . PUNCT gp-216 164 1 hypothesis hypothesis NOUN gp-216 164 2 testing testing NOUN gp-216 164 3 tools tool NOUN gp-216 164 4 . . PUNCT gp-216 165 1 american american ADJ gp-216 165 2 journal journal PROPN gp-216 165 3 of of ADP gp-216 165 4 business business NOUN gp-216 165 5 , , PUNCT gp-216 165 6 economics economic NOUN gp-216 165 7 and and CCONJ gp-216 165 8 management management NOUN gp-216 165 9 vol vol NOUN gp-216 165 10 . . PROPN gp-216 166 1 4 4 NUM gp-216 166 2 no no NOUN gp-216 166 3 . . NOUN gp-216 166 4 5 5 NUM gp-216 167 1 may may AUX gp-216 167 2 2025 2025 NUM gp-216 167 3 528 528 NUM gp-216 167 4 pasha pasha NOUN gp-216 167 5 , , PUNCT gp-216 167 6 t. t. PROPN gp-216 167 7 a. a. PROPN gp-216 167 8 p. p. PROPN gp-216 167 9 ( ( PUNCT gp-216 167 10 2022 2022 NUM gp-216 167 11 ) ) PUNCT gp-216 167 12 . . PUNCT gp-216 168 1 introduction introduction NOUN gp-216 168 2 to to ADP gp-216 168 3 digital digital ADJ gp-216 168 4 business business NOUN gp-216 168 5 and and CCONJ gp-216 168 6 e e NOUN gp-216 168 7 - - NOUN gp-216 168 8 commerce commerce NOUN gp-216 168 9 . . PUNCT gp-216 169 1 in in ADP gp-216 169 2 m. m. PROPN gp-216 169 3 m. m. PROPN gp-216 169 4 a. a. PROPN gp-216 169 5 s. s. PROPN gp-216 169 6 s. s. PROPN gp-216 169 7 e. e. PROPN gp-216 170 1 ( ( PUNCT gp-216 170 2 ed ed NOUN gp-216 170 3 . . PUNCT gp-216 170 4 ) ) PUNCT gp-216 170 5 , , PUNCT gp-216 170 6 business business NOUN gp-216 170 7 and and CCONJ gp-216 170 8 digital digital ADJ gp-216 170 9 economy economy NOUN gp-216 170 10 ( ( PUNCT gp-216 170 11 p. p. NOUN gp-216 170 12 11 11 NUM gp-216 170 13 ) ) PUNCT gp-216 170 14 . . PUNCT gp-216 171 1 cv cv PROPN gp-216 171 2 . . PROPN gp-216 171 3 media media PROPN gp-216 171 4 sains sains PROPN gp-216 171 5 indonesia indonesia PROPN gp-216 171 6 . . PUNCT gp-216 172 1 putri putri PROPN gp-216 172 2 , , PUNCT gp-216 172 3 d. d. PROPN gp-216 172 4 , , PUNCT gp-216 172 5 srikandi srikandi NOUN gp-216 172 6 , , PUNCT gp-216 172 7 a. a. NOUN gp-216 172 8 , , PUNCT gp-216 172 9 & & CCONJ gp-216 172 10 sunarti sunarti PROPN gp-216 172 11 , , PUNCT gp-216 172 12 k. k. PROPN gp-216 172 13 ( ( PUNCT gp-216 172 14 2016 2016 NUM gp-216 172 15 ) ) PUNCT gp-216 172 16 . . PUNCT gp-216 173 1 the the DET gp-216 173 2 effect effect NOUN gp-216 173 3 of of ADP gp-216 173 4 product product NOUN gp-216 173 5 quality quality NOUN gp-216 173 6 on on ADP gp-216 173 7 customer customer NOUN gp-216 173 8 satisfaction satisfaction NOUN gp-216 173 9 and and CCONJ gp-216 173 10 loyalty loyalty NOUN gp-216 173 11 . . PUNCT gp-216 174 1 journal journal PROPN gp-216 174 2 of of ADP gp-216 174 3 business business PROPN gp-216 174 4 administration administration PROPN gp-216 174 5 ( ( PUNCT gp-216 174 6 jab jab PROPN gp-216 174 7 ) ) PUNCT gp-216 174 8 , , PUNCT gp-216 174 9 37(1 37(1 NUM gp-216 174 10 ) ) PUNCT gp-216 174 11 . . PUNCT gp-216 175 1 putri putri PROPN gp-216 175 2 , , PUNCT gp-216 175 3 k. k. PROPN gp-216 175 4 k. k. PROPN gp-216 175 5 , , PUNCT gp-216 175 6 nainggolan nainggolan PROPN gp-216 175 7 , , PUNCT gp-216 175 8 d. d. PROPN gp-216 175 9 i. i. PROPN gp-216 175 10 m. m. PROPN gp-216 175 11 , , PUNCT gp-216 175 12 & & CCONJ gp-216 175 13 rasubala rasubala PROPN gp-216 175 14 , , PUNCT gp-216 175 15 r. r. PROPN gp-216 175 16 a. a. PROPN gp-216 175 17 ( ( PUNCT gp-216 175 18 2023 2023 NUM gp-216 175 19 ) ) PUNCT gp-216 175 20 . . PUNCT gp-216 176 1 the the DET gp-216 176 2 influence influence NOUN gp-216 176 3 of of ADP gp-216 176 4 product product NOUN gp-216 176 5 quality quality NOUN gp-216 176 6 and and CCONJ gp-216 176 7 shopping shopping NOUN gp-216 176 8 experience experience NOUN gp-216 176 9 on on ADP gp-216 176 10 shopee shopee NOUN gp-216 176 11 online online ADJ gp-216 176 12 consumer consumer NOUN gp-216 176 13 satisfaction satisfaction NOUN gp-216 176 14 . . PUNCT gp-216 177 1 madani madani PROPN gp-216 177 2 : : PUNCT gp-216 177 3 multidisciplinary multidisciplinary ADJ gp-216 177 4 scientific scientific ADJ gp-216 177 5 journal journal NOUN gp-216 177 6 , , PUNCT gp-216 177 7 1(6 1(6 NUM gp-216 177 8 ) ) PUNCT gp-216 177 9 . . PUNCT gp-216 178 1 https://doi.org/10.5281/zenodo.8137438 https://doi.org/10.5281/zenodo.8137438 PROPN gp-216 178 2 rose rise VERB gp-216 178 3 , , PUNCT gp-216 178 4 s. s. PROPN gp-216 178 5 , , PUNCT gp-216 178 6 clark clark PROPN gp-216 178 7 , , PUNCT gp-216 178 8 m. m. NOUN gp-216 178 9 , , PUNCT gp-216 178 10 samouel samouel NOUN gp-216 178 11 , , PUNCT gp-216 178 12 p. p. NOUN gp-216 178 13 , , PUNCT gp-216 178 14 & & CCONJ gp-216 178 15 hair hair NOUN gp-216 178 16 , , PUNCT gp-216 178 17 n. n. NOUN gp-216 178 18 ( ( PUNCT gp-216 178 19 2012 2012 NUM gp-216 178 20 ) ) PUNCT gp-216 178 21 . . PUNCT gp-216 179 1 online online ADJ gp-216 179 2 customer customer NOUN gp-216 179 3 experience experience NOUN gp-216 179 4 in in ADP gp-216 179 5 e e NOUN gp-216 179 6 - - NOUN gp-216 179 7 retailing retailing NOUN gp-216 179 8 : : PUNCT gp-216 179 9 an an DET gp-216 179 10 empirical empirical ADJ gp-216 179 11 model model NOUN gp-216 179 12 of of ADP gp-216 179 13 antecedents antecedent NOUN gp-216 179 14 and and CCONJ gp-216 179 15 outcomes outcome NOUN gp-216 179 16 . . PUNCT gp-216 180 1 journal journal NOUN gp-216 180 2 of of ADP gp-216 180 3 retail retail PROPN gp-216 180 4 , , PUNCT gp-216 180 5 88(2 88(2 NUM gp-216 180 6 ) ) PUNCT gp-216 180 7 , , PUNCT gp-216 180 8 308–322 308–322 NUM gp-216 180 9 . . PUNCT gp-216 181 1 https://doi.org/10.1016/j.jretai.2012.03.001 https://doi.org/10.1016/j.jretai.2012.03.001 PROPN gp-216 181 2 sekaran sekaran NOUN gp-216 181 3 , , PUNCT gp-216 181 4 & & CCONJ gp-216 181 5 bougie bougie NOUN gp-216 181 6 . . PUNCT gp-216 182 1 ( ( PUNCT gp-216 182 2 2017 2017 NUM gp-216 182 3 ) ) PUNCT gp-216 182 4 . . PUNCT gp-216 183 1 research research NOUN gp-216 183 2 methods method NOUN gp-216 183 3 for for ADP gp-216 183 4 business business NOUN gp-216 183 5 ( ( PUNCT gp-216 183 6 hanifah hanifah PROPN gp-216 183 7 & & CCONJ gp-216 183 8 halim halim PROPN gp-216 183 9 ( ( PUNCT gp-216 183 10 ed ed NOUN gp-216 183 11 . . PUNCT gp-216 183 12 ) ) PUNCT gp-216 183 13 ; ; PUNCT gp-216 183 14 6 6 NUM gp-216 183 15 ed ed NOUN gp-216 183 16 . . PUNCT gp-216 183 17 ) ) PUNCT gp-216 183 18 . . PUNCT gp-216 184 1 salemba salemba PROPN gp-216 184 2 four four NUM gp-216 184 3 . . PUNCT gp-216 185 1 sugiyono sugiyono PROPN gp-216 185 2 . . PUNCT gp-216 186 1 ( ( PUNCT gp-216 186 2 2022 2022 NUM gp-216 186 3 ) ) PUNCT gp-216 186 4 . . PUNCT gp-216 187 1 quantitative quantitative ADJ gp-216 187 2 research research NOUN gp-216 187 3 methods method NOUN gp-216 187 4 ( ( PUNCT gp-216 187 5 m. m. PROPN gp-216 187 6 p. p. PROPN gp-216 187 7 s. s. PROPN gp-216 188 1 s. s. PROPN gp-216 188 2 h. h. PROPN gp-216 188 3 ( ( PUNCT gp-216 188 4 ed ed NOUN gp-216 188 5 . . PUNCT gp-216 188 6 ) ) PUNCT gp-216 188 7 ) ) PUNCT gp-216 188 8 . . PUNCT gp-216 189 1 alphabet alphabet PROPN gp-216 189 2 , , PUNCT gp-216 189 3 cv cv PROPN gp-216 189 4 . . PROPN gp-216 189 5 surahman surahman PROPN gp-216 189 6 , , PUNCT gp-216 189 7 z. z. PROPN gp-216 189 8 s. s. PROPN gp-216 189 9 , , PUNCT gp-216 189 10 & & CCONJ gp-216 189 11 sunarya sunarya PROPN gp-216 189 12 , , PUNCT gp-216 189 13 e. e. PROPN gp-216 189 14 ( ( PUNCT gp-216 189 15 2024 2024 NUM gp-216 189 16 ) ) PUNCT gp-216 189 17 . . PUNCT gp-216 190 1 consumer consumer NOUN gp-216 190 2 satisfaction satisfaction NOUN gp-216 190 3 analysis analysis NOUN gp-216 190 4 mediates mediate VERB gp-216 190 5 the the DET gp-216 190 6 online online ADJ gp-216 190 7 shopping shopping NOUN gp-216 190 8 experience experience NOUN gp-216 190 9 in in ADP gp-216 190 10 shaping shape VERB gp-216 190 11 customer customer NOUN gp-216 190 12 loyalty loyalty NOUN gp-216 190 13 . . PUNCT gp-216 191 1 scientific scientific ADJ gp-216 191 2 journal journal NOUN gp-216 191 3 of of ADP gp-216 191 4 educational educational ADJ gp-216 191 5 vehicles vehicle NOUN gp-216 191 6 , , PUNCT gp-216 191 7 204(6 204(6 NUM gp-216 191 8 ) ) PUNCT gp-216 191 9 , , PUNCT gp-216 191 10 1112 1112 NUM gp-216 191 11 – – PUNCT gp-216 191 12 1116 1116 NUM gp-216 191 13 . . PUNCT gp-216 192 1 https://doi.org/10.5281/zenodo.11077269 https://doi.org/10.5281/zenodo.11077269 X gp-216 192 2 tjiptono tjiptono PROPN gp-216 192 3 , , PUNCT gp-216 192 4 f. f. PROPN gp-216 192 5 ( ( PUNCT gp-216 192 6 2016 2016 NUM gp-216 192 7 ) ) PUNCT gp-216 192 8 . . PUNCT gp-216 193 1 service service NOUN gp-216 193 2 management management NOUN gp-216 193 3 . . PUNCT gp-216 194 1 andi andi PROPN gp-216 194 2 . . PROPN gp-216 194 3 widagdo widagdo PROPN gp-216 194 4 , , PUNCT gp-216 194 5 p. p. PROPN gp-216 194 6 b. b. PROPN gp-216 195 1 ( ( PUNCT gp-216 195 2 2016 2016 NUM gp-216 195 3 ) ) PUNCT gp-216 195 4 . . PUNCT gp-216 196 1 the the DET gp-216 196 2 development development NOUN gp-216 196 3 of of ADP gp-216 196 4 electornic electornic ADJ gp-216 196 5 commerce commerce NOUN gp-216 196 6 ( ( PUNCT gp-216 196 7 e e NOUN gp-216 196 8 - - NOUN gp-216 196 9 commerce commerce NOUN gp-216 196 10 ) ) PUNCT gp-216 196 11 in in ADP gp-216 196 12 indonesia indonesia PROPN gp-216 196 13 . . PUNCT gp-216 197 1 zeithaml zeithaml PROPN gp-216 197 2 , , PUNCT gp-216 197 3 v.a v.a PROPN gp-216 197 4 . . PROPN gp-216 197 5 , , PUNCT gp-216 197 6 bitner bitner NOUN gp-216 197 7 , , PUNCT gp-216 197 8 m.j m.j PROPN gp-216 197 9 . . PROPN gp-216 197 10 , , PUNCT gp-216 197 11 & & CCONJ gp-216 197 12 gremler gremler PROPN gp-216 197 13 , , PUNCT gp-216 197 14 d.d d.d PROPN gp-216 197 15 . . PROPN gp-216 197 16 ( ( PUNCT gp-216 197 17 2010 2010 NUM gp-216 197 18 ) ) PUNCT gp-216 197 19 . . PUNCT gp-216 198 1 service service NOUN gp-216 198 2 marketing marketing NOUN gp-216 198 3 strategy strategy NOUN gp-216 198 4 . . PUNCT gp-216 199 1 in in ADP gp-216 199 2 wiley wiley PROPN gp-216 199 3 's 's PART gp-216 199 4 encyclopedia encyclopedia NOUN gp-216 199 5 of of ADP gp-216 199 6 international international ADJ gp-216 199 7 marketing marketing NOUN gp-216 199 8 . . PUNCT gp-216 200 1 wiley wiley PROPN gp-216 200 2 . . PUNCT gp-216 201 1 https://doi.org/10.1002/9781444316568.wiem01055 https://doi.org/10.1002/9781444316568.wiem01055 PROPN gp-216 201 2 copyright copyright NOUN gp-216 201 3 holders holder NOUN gp-216 201 4 : : PUNCT gp-216 201 5 kayla kayla PROPN gp-216 201 6 maharani maharani PROPN gp-216 201 7 aprillian aprillian PROPN gp-216 201 8 , , PUNCT gp-216 201 9 hariyadi hariyadi NOUN gp-216 201 10 triwahyu triwahyu NOUN gp-216 201 11 putra putra NOUN gp-216 201 12 ( ( PUNCT gp-216 201 13 2025 2025 NUM gp-216 201 14 ) ) PUNCT gp-216 201 15 first first ADJ gp-216 201 16 publication publication NOUN gp-216 201 17 rights right NOUN gp-216 201 18 : : PUNCT gp-216 201 19 ajemb ajemb ADJ gp-216 201 20 – – PUNCT gp-216 201 21 american american ADJ gp-216 201 22 journal journal PROPN gp-216 201 23 of of ADP gp-216 201 24 business business NOUN gp-216 201 25 , , PUNCT gp-216 201 26 economics economic NOUN gp-216 201 27 and and CCONJ gp-216 201 28 management management NOUN