id	sid	tid	token	lemma	pos
gp-367	1	1	american	american	PROPN
gp-367	1	2	journal	journal	PROPN
gp-367	1	3	of	of	ADP
gp-367	1	4	business	business	NOUN
gp-367	1	5	,	,	PUNCT
gp-367	1	6	economics	economic	NOUN
gp-367	1	7	and	and	CCONJ
gp-367	1	8	management	management	NOUN
gp-367	1	9	e	e	NOUN
gp-367	1	10	-	-	NOUN
gp-367	1	11	issn	issn	ADJ
gp-367	1	12	:	:	PUNCT
gp-367	1	13	2835	2835	NUM
gp-367	1	14	-	-	SYM
gp-367	1	15	5199	5199	NUM
gp-367	1	16	vol	vol	NOUN
gp-367	1	17	.	.	PROPN
gp-367	2	1	4	4	NUM
gp-367	2	2	no	no	NOUN
gp-367	2	3	.	.	NOUN
gp-367	3	1	12	12	NUM
gp-367	3	2	december	december	PROPN
gp-367	3	3	2025	2025	NUM
gp-367	3	4	2005	2005	NUM
gp-367	3	5	the	the	DET
gp-367	3	6	influence	influence	NOUN
gp-367	3	7	of	of	ADP
gp-367	3	8	product	product	NOUN
gp-367	3	9	and	and	CCONJ
gp-367	3	10	service	service	NOUN
gp-367	3	11	quality	quality	NOUN
gp-367	3	12	on	on	ADP
gp-367	3	13	satisfaction	satisfaction	NOUN
gp-367	3	14	,	,	PUNCT
gp-367	3	15	with	with	ADP
gp-367	3	16	the	the	DET
gp-367	3	17	mediation	mediation	NOUN
gp-367	3	18	of	of	ADP
gp-367	3	19	perceived	perceive	VERB
gp-367	3	20	value	value	NOUN
gp-367	3	21	on	on	ADP
gp-367	3	22	linkaja	linkaja	PROPN
gp-367	3	23	users	user	NOUN
gp-367	3	24	in	in	ADP
gp-367	3	25	padang	padang	PROPN
gp-367	3	26	city	city	PROPN
gp-367	3	27	ikhwanul	ikhwanul	PROPN
gp-367	3	28	ikhsan	ikhsan	ADJ
gp-367	3	29	,	,	PUNCT
gp-367	3	30	yasri	yasri	PROPN
gp-367	3	31	universitas	universitas	PROPN
gp-367	3	32	negeri	negeri	PROPN
gp-367	3	33	padang	padang	PROPN
gp-367	3	34	,	,	PUNCT
gp-367	3	35	indonesia	indonesia	PROPN
gp-367	3	36	email	email	NOUN
gp-367	3	37	:	:	PUNCT
gp-367	3	38	ikhwanulikhsan741@gmail.com	ikhwanulikhsan741@gmail.com	X
gp-367	3	39	,	,	PUNCT
gp-367	3	40	yasri33@fe.unp.ac.id	yasri33@fe.unp.ac.id	PROPN
gp-367	3	41	abstract	abstract	VERB
gp-367	3	42	the	the	DET
gp-367	3	43	rapid	rapid	ADJ
gp-367	3	44	growth	growth	NOUN
gp-367	3	45	of	of	ADP
gp-367	3	46	digital	digital	ADJ
gp-367	3	47	financial	financial	ADJ
gp-367	3	48	technology	technology	NOUN
gp-367	3	49	(	(	PUNCT
gp-367	3	50	fintech	fintech	NOUN
gp-367	3	51	)	)	PUNCT
gp-367	3	52	has	have	AUX
gp-367	3	53	changed	change	VERB
gp-367	3	54	payment	payment	NOUN
gp-367	3	55	behavior	behavior	NOUN
gp-367	3	56	worldwide	worldwide	ADV
gp-367	3	57	,	,	PUNCT
gp-367	3	58	with	with	ADP
gp-367	3	59	e	e	NOUN
gp-367	3	60	-	-	NOUN
gp-367	3	61	wallets	wallet	NOUN
gp-367	3	62	becoming	become	VERB
gp-367	3	63	a	a	DET
gp-367	3	64	popular	popular	ADJ
gp-367	3	65	choice	choice	NOUN
gp-367	3	66	.	.	PUNCT
gp-367	4	1	however	however	ADV
gp-367	4	2	,	,	PUNCT
gp-367	4	3	user	user	NOUN
gp-367	4	4	satisfaction	satisfaction	NOUN
gp-367	4	5	remains	remain	VERB
gp-367	4	6	a	a	DET
gp-367	4	7	major	major	ADJ
gp-367	4	8	challenge	challenge	NOUN
gp-367	4	9	in	in	ADP
gp-367	4	10	this	this	DET
gp-367	4	11	competitive	competitive	ADJ
gp-367	4	12	market	market	NOUN
gp-367	4	13	.	.	PUNCT
gp-367	5	1	this	this	DET
gp-367	5	2	study	study	NOUN
gp-367	5	3	examines	examine	VERB
gp-367	5	4	the	the	DET
gp-367	5	5	influence	influence	NOUN
gp-367	5	6	of	of	ADP
gp-367	5	7	product	product	NOUN
gp-367	5	8	quality	quality	NOUN
gp-367	5	9	and	and	CCONJ
gp-367	5	10	service	service	NOUN
gp-367	5	11	quality	quality	NOUN
gp-367	5	12	on	on	ADP
gp-367	5	13	customer	customer	NOUN
gp-367	5	14	satisfaction	satisfaction	NOUN
gp-367	5	15	,	,	PUNCT
gp-367	5	16	with	with	ADP
gp-367	5	17	customer	customer	NOUN
gp-367	5	18	perceived	perceive	VERB
gp-367	5	19	value	value	NOUN
gp-367	5	20	as	as	ADP
gp-367	5	21	a	a	DET
gp-367	5	22	mediator	mediator	NOUN
gp-367	5	23	among	among	ADP
gp-367	5	24	linkaja	linkaja	PROPN
gp-367	5	25	e	e	NOUN
gp-367	5	26	-	-	NOUN
gp-367	5	27	wallet	wallet	NOUN
gp-367	5	28	users	user	NOUN
gp-367	5	29	in	in	ADP
gp-367	5	30	padang	padang	PROPN
gp-367	5	31	city	city	PROPN
gp-367	5	32	.	.	PUNCT
gp-367	6	1	the	the	DET
gp-367	6	2	research	research	NOUN
gp-367	6	3	is	be	AUX
gp-367	6	4	motivated	motivate	VERB
gp-367	6	5	by	by	ADP
gp-367	6	6	the	the	DET
gp-367	6	7	rising	rise	VERB
gp-367	6	8	use	use	NOUN
gp-367	6	9	of	of	ADP
gp-367	6	10	fintech	fintech	NOUN
gp-367	6	11	services	service	NOUN
gp-367	6	12	,	,	PUNCT
gp-367	6	13	highlighting	highlight	VERB
gp-367	6	14	the	the	DET
gp-367	6	15	importance	importance	NOUN
gp-367	6	16	of	of	ADP
gp-367	6	17	product	product	NOUN
gp-367	6	18	and	and	CCONJ
gp-367	6	19	service	service	NOUN
gp-367	6	20	quality	quality	NOUN
gp-367	6	21	in	in	ADP
gp-367	6	22	creating	create	VERB
gp-367	6	23	value	value	NOUN
gp-367	6	24	and	and	CCONJ
gp-367	6	25	satisfaction	satisfaction	NOUN
gp-367	6	26	.	.	PUNCT
gp-367	7	1	a	a	DET
gp-367	7	2	quantitative	quantitative	ADJ
gp-367	7	3	method	method	NOUN
gp-367	7	4	was	be	AUX
gp-367	7	5	employed	employ	VERB
gp-367	7	6	,	,	PUNCT
gp-367	7	7	collecting	collect	VERB
gp-367	7	8	data	datum	NOUN
gp-367	7	9	through	through	ADP
gp-367	7	10	questionnaires	questionnaire	NOUN
gp-367	7	11	distributed	distribute	VERB
gp-367	7	12	to	to	ADP
gp-367	7	13	280	280	NUM
gp-367	7	14	linkaja	linkaja	NOUN
gp-367	7	15	users	user	NOUN
gp-367	7	16	domiciled	domicile	VERB
gp-367	7	17	in	in	ADP
gp-367	7	18	padang	padang	PROPN
gp-367	7	19	city	city	PROPN
gp-367	7	20	.	.	PUNCT
gp-367	8	1	data	datum	NOUN
gp-367	8	2	analysis	analysis	NOUN
gp-367	8	3	used	use	VERB
gp-367	8	4	structural	structural	ADJ
gp-367	8	5	equation	equation	NOUN
gp-367	8	6	modeling	modeling	NOUN
gp-367	8	7	(	(	PUNCT
gp-367	8	8	sem	sem	NOUN
gp-367	8	9	)	)	PUNCT
gp-367	8	10	with	with	ADP
gp-367	8	11	partial	partial	ADJ
gp-367	8	12	least	least	ADJ
gp-367	8	13	squares	square	NOUN
gp-367	8	14	(	(	PUNCT
gp-367	8	15	pls	pls	INTJ
gp-367	8	16	)	)	PUNCT
gp-367	8	17	via	via	ADP
gp-367	8	18	smartpls	smartpls	PROPN
gp-367	8	19	4	4	NUM
gp-367	8	20	.	.	PUNCT
gp-367	8	21	results	result	NOUN
gp-367	8	22	indicate	indicate	VERB
gp-367	8	23	product	product	NOUN
gp-367	8	24	quality	quality	NOUN
gp-367	8	25	and	and	CCONJ
gp-367	8	26	service	service	NOUN
gp-367	8	27	quality	quality	NOUN
gp-367	8	28	significantly	significantly	ADV
gp-367	8	29	affect	affect	VERB
gp-367	8	30	customer	customer	NOUN
gp-367	8	31	perceived	perceive	VERB
gp-367	8	32	value	value	NOUN
gp-367	8	33	and	and	CCONJ
gp-367	8	34	customer	customer	NOUN
gp-367	8	35	satisfaction	satisfaction	NOUN
gp-367	8	36	.	.	PUNCT
gp-367	9	1	additionally	additionally	ADV
gp-367	9	2	,	,	PUNCT
gp-367	9	3	customer	customer	NOUN
gp-367	9	4	perceived	perceive	VERB
gp-367	9	5	value	value	NOUN
gp-367	9	6	significantly	significantly	ADV
gp-367	9	7	mediates	mediate	VERB
gp-367	9	8	the	the	DET
gp-367	9	9	link	link	NOUN
gp-367	9	10	between	between	ADP
gp-367	9	11	product	product	NOUN
gp-367	9	12	quality	quality	NOUN
gp-367	9	13	,	,	PUNCT
gp-367	9	14	service	service	NOUN
gp-367	9	15	quality	quality	NOUN
gp-367	9	16	,	,	PUNCT
gp-367	9	17	and	and	CCONJ
gp-367	9	18	customer	customer	NOUN
gp-367	9	19	satisfaction	satisfaction	NOUN
gp-367	9	20	.	.	PUNCT
gp-367	10	1	these	these	DET
gp-367	10	2	findings	finding	NOUN
gp-367	10	3	support	support	VERB
gp-367	10	4	the	the	DET
gp-367	10	5	expectation	expectation	NOUN
gp-367	10	6	disconfirmation	disconfirmation	NOUN
gp-367	10	7	theory	theory	NOUN
gp-367	10	8	(	(	PUNCT
gp-367	10	9	edt	edt	PROPN
gp-367	10	10	)	)	PUNCT
gp-367	10	11	,	,	PUNCT
gp-367	10	12	which	which	PRON
gp-367	10	13	explains	explain	VERB
gp-367	10	14	that	that	SCONJ
gp-367	10	15	satisfaction	satisfaction	NOUN
gp-367	10	16	arises	arise	VERB
gp-367	10	17	from	from	ADP
gp-367	10	18	comparing	compare	VERB
gp-367	10	19	expectations	expectation	NOUN
gp-367	10	20	with	with	ADP
gp-367	10	21	service	service	NOUN
gp-367	10	22	performance	performance	NOUN
gp-367	10	23	perceptions	perception	NOUN
gp-367	10	24	.	.	PUNCT
gp-367	11	1	this	this	DET
gp-367	11	2	study	study	NOUN
gp-367	11	3	contributes	contribute	VERB
gp-367	11	4	theoretically	theoretically	ADV
gp-367	11	5	to	to	ADP
gp-367	11	6	fintech	fintech	NOUN
gp-367	11	7	consumer	consumer	NOUN
gp-367	11	8	behavior	behavior	NOUN
gp-367	11	9	models	model	NOUN
gp-367	11	10	and	and	CCONJ
gp-367	11	11	offers	offer	VERB
gp-367	11	12	practical	practical	ADJ
gp-367	11	13	insights	insight	NOUN
gp-367	11	14	for	for	SCONJ
gp-367	11	15	companies	company	NOUN
gp-367	11	16	to	to	PART
gp-367	11	17	enhance	enhance	VERB
gp-367	11	18	service	service	NOUN
gp-367	11	19	quality	quality	NOUN
gp-367	11	20	and	and	CCONJ
gp-367	11	21	perceived	perceive	VERB
gp-367	11	22	value	value	NOUN
gp-367	11	23	.	.	PUNCT
gp-367	12	1	keywords	keyword	NOUN
gp-367	12	2	:	:	PUNCT
gp-367	12	3	product	product	NOUN
gp-367	12	4	quality	quality	NOUN
gp-367	12	5	,	,	PUNCT
gp-367	12	6	service	service	NOUN
gp-367	12	7	quality	quality	NOUN
gp-367	12	8	,	,	PUNCT
gp-367	12	9	customer	customer	NOUN
gp-367	12	10	satisfaction	satisfaction	NOUN
gp-367	12	11	,	,	PUNCT
gp-367	12	12	customer	customer	NOUN
gp-367	12	13	perceived	perceive	VERB
gp-367	12	14	value	value	NOUN
gp-367	12	15	,	,	PUNCT
gp-367	12	16	linkaja	linkaja	NOUN
gp-367	12	17	,	,	PUNCT
gp-367	12	18	fintech	fintech	NOUN
gp-367	12	19	.	.	PUNCT
gp-367	13	1	introduction	introduction	NOUN
gp-367	13	2	amid	amid	ADP
gp-367	13	3	the	the	DET
gp-367	13	4	rapid	rapid	ADJ
gp-367	13	5	digitalization	digitalization	NOUN
gp-367	13	6	of	of	ADP
gp-367	13	7	the	the	DET
gp-367	13	8	economy	economy	NOUN
gp-367	13	9	,	,	PUNCT
gp-367	13	10	electronic	electronic	ADJ
gp-367	13	11	wallets	wallet	NOUN
gp-367	13	12	(	(	PUNCT
gp-367	13	13	e	e	NOUN
gp-367	13	14	-	-	NOUN
gp-367	13	15	wallets	wallet	NOUN
gp-367	13	16	)	)	PUNCT
gp-367	13	17	have	have	AUX
gp-367	13	18	become	become	VERB
gp-367	13	19	essential	essential	ADJ
gp-367	13	20	financial	financial	ADJ
gp-367	13	21	instruments	instrument	NOUN
gp-367	13	22	that	that	PRON
gp-367	13	23	facilitate	facilitate	VERB
gp-367	13	24	various	various	ADJ
gp-367	13	25	transactions	transaction	NOUN
gp-367	13	26	globally	globally	ADV
gp-367	13	27	.	.	PUNCT
gp-367	14	1	the	the	DET
gp-367	14	2	global	global	ADJ
gp-367	14	3	e	e	PROPN
gp-367	14	4	-	-	NOUN
gp-367	14	5	wallet	wallet	NOUN
gp-367	14	6	market	market	NOUN
gp-367	14	7	has	have	AUX
gp-367	14	8	experienced	experience	VERB
gp-367	14	9	exponential	exponential	ADJ
gp-367	14	10	growth	growth	NOUN
gp-367	14	11	,	,	PUNCT
gp-367	14	12	with	with	ADP
gp-367	14	13	transaction	transaction	NOUN
gp-367	14	14	values	value	NOUN
gp-367	14	15	projected	project	VERB
gp-367	14	16	to	to	PART
gp-367	14	17	reach	reach	VERB
gp-367	14	18	usd	usd	NOUN
gp-367	14	19	12	12	NUM
gp-367	14	20	trillion	trillion	NUM
gp-367	14	21	by	by	ADP
gp-367	14	22	2025	2025	NUM
gp-367	14	23	,	,	PUNCT
gp-367	14	24	driven	drive	VERB
gp-367	14	25	by	by	ADP
gp-367	14	26	increasing	increase	VERB
gp-367	14	27	smartphone	smartphone	ADJ
gp-367	14	28	penetration	penetration	NOUN
gp-367	14	29	and	and	CCONJ
gp-367	14	30	digital	digital	ADJ
gp-367	14	31	payment	payment	NOUN
gp-367	14	32	adoption	adoption	NOUN
gp-367	14	33	worldwide	worldwide	ADV
gp-367	14	34	(	(	PUNCT
gp-367	14	35	abas	abas	PROPN
gp-367	14	36	&	&	CCONJ
gp-367	14	37	puspawati	puspawati	PROPN
gp-367	14	38	,	,	PUNCT
gp-367	14	39	2024	2024	NUM
gp-367	14	40	)	)	PUNCT
gp-367	14	41	.	.	PUNCT
gp-367	15	1	however	however	ADV
gp-367	15	2	,	,	PUNCT
gp-367	15	3	this	this	DET
gp-367	15	4	rapid	rapid	ADJ
gp-367	15	5	expansion	expansion	NOUN
gp-367	15	6	has	have	AUX
gp-367	15	7	been	be	AUX
gp-367	15	8	accompanied	accompany	VERB
gp-367	15	9	by	by	ADP
gp-367	15	10	significant	significant	ADJ
gp-367	15	11	challenges	challenge	NOUN
gp-367	15	12	in	in	ADP
gp-367	15	13	maintaining	maintain	VERB
gp-367	15	14	user	user	NOUN
gp-367	15	15	satisfaction	satisfaction	NOUN
gp-367	15	16	and	and	CCONJ
gp-367	15	17	retention	retention	NOUN
gp-367	15	18	(	(	PUNCT
gp-367	15	19	sutanto	sutanto	NOUN
gp-367	15	20	&	&	CCONJ
gp-367	15	21	abadi	abadi	PROPN
gp-367	15	22	,	,	PUNCT
gp-367	15	23	2024	2024	NUM
gp-367	15	24	)	)	PUNCT
gp-367	15	25	.	.	PUNCT
gp-367	16	1	international	international	ADJ
gp-367	16	2	studies	study	NOUN
gp-367	16	3	reveal	reveal	VERB
gp-367	16	4	that	that	SCONJ
gp-367	16	5	e	e	NOUN
gp-367	16	6	-	-	NOUN
gp-367	16	7	wallet	wallet	NOUN
gp-367	16	8	user	user	NOUN
gp-367	16	9	satisfaction	satisfaction	NOUN
gp-367	16	10	rates	rate	NOUN
gp-367	16	11	vary	vary	VERB
gp-367	16	12	considerably	considerably	ADV
gp-367	16	13	across	across	ADP
gp-367	16	14	markets	market	NOUN
gp-367	16	15	,	,	PUNCT
gp-367	16	16	with	with	ADP
gp-367	16	17	dissatisfaction	dissatisfaction	NOUN
gp-367	16	18	rates	rate	NOUN
gp-367	16	19	ranging	range	VERB
gp-367	16	20	from	from	ADP
gp-367	16	21	25	25	NUM
gp-367	16	22	%	%	NOUN
gp-367	16	23	to	to	PART
gp-367	16	24	40	40	NUM
gp-367	16	25	%	%	NOUN
gp-367	16	26	in	in	ADP
gp-367	16	27	developing	develop	VERB
gp-367	16	28	economies	economy	NOUN
gp-367	16	29	due	due	ADJ
gp-367	16	30	to	to	ADP
gp-367	16	31	issues	issue	NOUN
gp-367	16	32	related	relate	VERB
gp-367	16	33	to	to	ADP
gp-367	16	34	service	service	NOUN
gp-367	16	35	reliability	reliability	NOUN
gp-367	16	36	,	,	PUNCT
gp-367	16	37	security	security	NOUN
gp-367	16	38	concerns	concern	NOUN
gp-367	16	39	,	,	PUNCT
gp-367	16	40	and	and	CCONJ
gp-367	16	41	poor	poor	ADJ
gp-367	16	42	customer	customer	NOUN
gp-367	16	43	support	support	NOUN
gp-367	16	44	(	(	PUNCT
gp-367	16	45	ajina	ajina	NOUN
gp-367	16	46	et	et	PROPN
gp-367	16	47	al	al	PROPN
gp-367	16	48	.	.	PROPN
gp-367	16	49	,	,	PUNCT
gp-367	16	50	2023	2023	NUM
gp-367	16	51	)	)	PUNCT
gp-367	16	52	.	.	PUNCT
gp-367	17	1	in	in	ADP
gp-367	17	2	southeast	southeast	PROPN
gp-367	17	3	asia	asia	PROPN
gp-367	17	4	specifically	specifically	ADV
gp-367	17	5	,	,	PUNCT
gp-367	17	6	retention	retention	NOUN
gp-367	17	7	challenges	challenge	NOUN
gp-367	17	8	are	be	AUX
gp-367	17	9	particularly	particularly	ADV
gp-367	17	10	acute	acute	ADJ
gp-367	17	11	—	—	PUNCT
gp-367	17	12	research	research	NOUN
gp-367	17	13	indicates	indicate	VERB
gp-367	17	14	that	that	SCONJ
gp-367	17	15	approximately	approximately	ADV
gp-367	17	16	60	60	NUM
gp-367	17	17	%	%	NOUN
gp-367	17	18	of	of	ADP
gp-367	17	19	e	e	NOUN
gp-367	17	20	-	-	NOUN
gp-367	17	21	wallet	wallet	NOUN
gp-367	17	22	users	user	NOUN
gp-367	17	23	in	in	ADP
gp-367	17	24	the	the	DET
gp-367	17	25	region	region	NOUN
gp-367	17	26	have	have	AUX
gp-367	17	27	abandoned	abandon	VERB
gp-367	17	28	at	at	ADP
gp-367	17	29	least	least	ADV
gp-367	17	30	one	one	NUM
gp-367	17	31	digital	digital	ADJ
gp-367	17	32	payment	payment	NOUN
gp-367	17	33	the	the	DET
gp-367	17	34	influence	influence	NOUN
gp-367	17	35	of	of	ADP
gp-367	17	36	product	product	NOUN
gp-367	17	37	and	and	CCONJ
gp-367	17	38	service	service	NOUN
gp-367	17	39	quality	quality	NOUN
gp-367	17	40	on	on	ADP
gp-367	17	41	satisfaction	satisfaction	NOUN
gp-367	17	42	,	,	PUNCT
gp-367	17	43	with	with	ADP
gp-367	17	44	the	the	DET
gp-367	17	45	mediation	mediation	NOUN
gp-367	17	46	of	of	ADP
gp-367	17	47	perceived	perceive	VERB
gp-367	17	48	value	value	NOUN
gp-367	17	49	on	on	ADP
gp-367	17	50	linkaja	linkaja	PROPN
gp-367	17	51	users	user	NOUN
gp-367	17	52	in	in	ADP
gp-367	17	53	padang	padang	PROPN
gp-367	17	54	city	city	PROPN
gp-367	17	55	2006	2006	NUM
gp-367	17	56	service	service	NOUN
gp-367	17	57	due	due	ADP
gp-367	17	58	to	to	ADP
gp-367	17	59	unsatisfactory	unsatisfactory	ADJ
gp-367	17	60	experiences	experience	NOUN
gp-367	17	61	,	,	PUNCT
gp-367	17	62	highlighting	highlight	VERB
gp-367	17	63	the	the	DET
gp-367	17	64	critical	critical	ADJ
gp-367	17	65	importance	importance	NOUN
gp-367	17	66	of	of	ADP
gp-367	17	67	understanding	understand	VERB
gp-367	17	68	satisfaction	satisfaction	NOUN
gp-367	17	69	drivers	driver	NOUN
gp-367	17	70	in	in	ADP
gp-367	17	71	this	this	DET
gp-367	17	72	context	context	NOUN
gp-367	17	73	(	(	PUNCT
gp-367	17	74	dhaiguda	dhaiguda	NOUN
gp-367	17	75	et	et	NOUN
gp-367	17	76	al	al	PROPN
gp-367	17	77	.	.	PROPN
gp-367	17	78	,	,	PUNCT
gp-367	17	79	2023	2023	NUM
gp-367	17	80	)	)	PUNCT
gp-367	17	81	.	.	PUNCT
gp-367	18	1	the	the	DET
gp-367	18	2	success	success	NOUN
gp-367	18	3	of	of	ADP
gp-367	18	4	adoption	adoption	NOUN
gp-367	18	5	and	and	CCONJ
gp-367	18	6	the	the	DET
gp-367	18	7	sustainability	sustainability	NOUN
gp-367	18	8	of	of	ADP
gp-367	18	9	this	this	DET
gp-367	18	10	technology	technology	NOUN
gp-367	18	11	largely	largely	ADV
gp-367	18	12	depend	depend	VERB
gp-367	18	13	on	on	ADP
gp-367	18	14	user	user	NOUN
gp-367	18	15	satisfaction	satisfaction	NOUN
gp-367	18	16	and	and	CCONJ
gp-367	18	17	trust	trust	NOUN
gp-367	18	18	(	(	PUNCT
gp-367	18	19	abas	abas	PROPN
gp-367	18	20	&	&	CCONJ
gp-367	18	21	puspawati	puspawati	PROPN
gp-367	18	22	,	,	PUNCT
gp-367	18	23	2024	2024	NUM
gp-367	18	24	)	)	PUNCT
gp-367	18	25	.	.	PUNCT
gp-367	19	1	satisfaction	satisfaction	NOUN
gp-367	19	2	,	,	PUNCT
gp-367	19	3	defined	define	VERB
gp-367	19	4	as	as	ADP
gp-367	19	5	a	a	DET
gp-367	19	6	post	post	ADJ
gp-367	19	7	-	-	ADJ
gp-367	19	8	consumption	consumption	ADJ
gp-367	19	9	evaluation	evaluation	NOUN
gp-367	19	10	in	in	ADP
gp-367	19	11	which	which	PRON
gp-367	19	12	user	user	NOUN
gp-367	19	13	expectations	expectation	NOUN
gp-367	19	14	are	be	AUX
gp-367	19	15	met	meet	VERB
gp-367	19	16	or	or	CCONJ
gp-367	19	17	exceeded	exceed	VERB
gp-367	19	18	by	by	ADP
gp-367	19	19	perceived	perceive	VERB
gp-367	19	20	service	service	NOUN
gp-367	19	21	performance	performance	NOUN
gp-367	19	22	(	(	PUNCT
gp-367	19	23	gajewska	gajewska	NOUN
gp-367	19	24	et	et	NOUN
gp-367	19	25	al	al	PROPN
gp-367	19	26	.	.	PROPN
gp-367	19	27	,	,	PUNCT
gp-367	19	28	2020	2020	NUM
gp-367	19	29	;	;	PUNCT
gp-367	19	30	otto	otto	PROPN
gp-367	19	31	et	et	PROPN
gp-367	19	32	al	al	PROPN
gp-367	19	33	.	.	PROPN
gp-367	19	34	,	,	PUNCT
gp-367	19	35	2020	2020	NUM
gp-367	19	36	)	)	PUNCT
gp-367	19	37	,	,	PUNCT
gp-367	19	38	serves	serve	VERB
gp-367	19	39	as	as	ADP
gp-367	19	40	a	a	DET
gp-367	19	41	crucial	crucial	ADJ
gp-367	19	42	indicator	indicator	NOUN
gp-367	19	43	determining	determine	VERB
gp-367	19	44	users	user	NOUN
gp-367	19	45	’	’	PART
gp-367	19	46	intention	intention	NOUN
gp-367	19	47	to	to	PART
gp-367	19	48	continue	continue	VERB
gp-367	19	49	using	use	VERB
gp-367	19	50	a	a	DET
gp-367	19	51	technology	technology	NOUN
gp-367	19	52	.	.	PUNCT
gp-367	20	1	when	when	SCONJ
gp-367	20	2	perceived	perceive	VERB
gp-367	20	3	performance	performance	NOUN
gp-367	20	4	exceeds	exceed	VERB
gp-367	20	5	expectations	expectation	NOUN
gp-367	20	6	,	,	PUNCT
gp-367	20	7	positive	positive	ADJ
gp-367	20	8	disconfirmation	disconfirmation	NOUN
gp-367	20	9	occurs	occur	VERB
gp-367	20	10	,	,	PUNCT
gp-367	20	11	resulting	result	VERB
gp-367	20	12	in	in	ADP
gp-367	20	13	high	high	ADJ
gp-367	20	14	satisfaction	satisfaction	NOUN
gp-367	20	15	,	,	PUNCT
gp-367	20	16	and	and	CCONJ
gp-367	20	17	vice	vice	ADV
gp-367	20	18	versa	versa	ADV
gp-367	20	19	(	(	PUNCT
gp-367	20	20	wang	wang	PROPN
gp-367	20	21	,	,	PUNCT
gp-367	20	22	2020	2020	NUM
gp-367	20	23	)	)	PUNCT
gp-367	20	24	.	.	PUNCT
gp-367	21	1	customer	customer	NOUN
gp-367	21	2	satisfaction	satisfaction	NOUN
gp-367	21	3	in	in	ADP
gp-367	21	4	digital	digital	ADJ
gp-367	21	5	payment	payment	NOUN
gp-367	21	6	services	service	NOUN
gp-367	21	7	is	be	AUX
gp-367	21	8	particularly	particularly	ADV
gp-367	21	9	critical	critical	ADJ
gp-367	21	10	as	as	SCONJ
gp-367	21	11	it	it	PRON
gp-367	21	12	directly	directly	ADV
gp-367	21	13	influences	influence	VERB
gp-367	21	14	user	user	NOUN
gp-367	21	15	retention	retention	NOUN
gp-367	21	16	,	,	PUNCT
gp-367	21	17	word	word	NOUN
gp-367	21	18	-	-	PUNCT
gp-367	21	19	of	of	ADP
gp-367	21	20	-	-	PUNCT
gp-367	21	21	mouth	mouth	NOUN
gp-367	21	22	recommendations	recommendation	NOUN
gp-367	21	23	,	,	PUNCT
gp-367	21	24	and	and	CCONJ
gp-367	21	25	long	long	ADJ
gp-367	21	26	-	-	PUNCT
gp-367	21	27	term	term	NOUN
gp-367	21	28	platform	platform	NOUN
gp-367	21	29	sustainability	sustainability	NOUN
gp-367	21	30	.	.	PUNCT
gp-367	22	1	studies	study	NOUN
gp-367	22	2	have	have	AUX
gp-367	22	3	shown	show	VERB
gp-367	22	4	that	that	SCONJ
gp-367	22	5	satisfied	satisfied	ADJ
gp-367	22	6	e	e	NOUN
gp-367	22	7	-	-	NOUN
gp-367	22	8	wallet	wallet	NOUN
gp-367	22	9	users	user	NOUN
gp-367	22	10	demonstrate	demonstrate	VERB
gp-367	22	11	3.5	3.5	NUM
gp-367	22	12	times	time	NOUN
gp-367	22	13	higher	high	ADJ
gp-367	22	14	retention	retention	NOUN
gp-367	22	15	rates	rate	NOUN
gp-367	22	16	and	and	CCONJ
gp-367	22	17	generate	generate	VERB
gp-367	22	18	significantly	significantly	ADV
gp-367	22	19	more	more	ADV
gp-367	22	20	positive	positive	ADJ
gp-367	22	21	word	word	NOUN
gp-367	22	22	-	-	PUNCT
gp-367	22	23	of	of	ADP
gp-367	22	24	-	-	PUNCT
gp-367	22	25	mouth	mouth	NOUN
gp-367	22	26	compared	compare	VERB
gp-367	22	27	to	to	ADP
gp-367	22	28	dissatisfied	dissatisfied	ADJ
gp-367	22	29	users	user	NOUN
gp-367	22	30	,	,	PUNCT
gp-367	22	31	making	make	VERB
gp-367	22	32	satisfaction	satisfaction	NOUN
gp-367	22	33	a	a	DET
gp-367	22	34	key	key	ADJ
gp-367	22	35	performance	performance	NOUN
gp-367	22	36	metric	metric	ADJ
gp-367	22	37	for	for	ADP
gp-367	22	38	fintech	fintech	NOUN
gp-367	22	39	companies	company	NOUN
gp-367	22	40	globally	globally	ADV
gp-367	22	41	(	(	PUNCT
gp-367	22	42	mutambik	mutambik	PROPN
gp-367	22	43	,	,	PUNCT
gp-367	22	44	2023	2023	NUM
gp-367	22	45	)	)	PUNCT
gp-367	22	46	.	.	PUNCT
gp-367	23	1	in	in	ADP
gp-367	23	2	this	this	DET
gp-367	23	3	context	context	NOUN
gp-367	23	4	,	,	PUNCT
gp-367	23	5	linkaja	linkaja	NOUN
gp-367	23	6	,	,	PUNCT
gp-367	23	7	as	as	ADP
gp-367	23	8	one	one	NUM
gp-367	23	9	of	of	ADP
gp-367	23	10	indonesia	indonesia	PROPN
gp-367	23	11	’s	’s	PART
gp-367	23	12	leading	lead	VERB
gp-367	23	13	e	e	NOUN
gp-367	23	14	-	-	NOUN
gp-367	23	15	wallets	wallet	NOUN
gp-367	23	16	with	with	ADP
gp-367	23	17	more	more	ADJ
gp-367	23	18	than	than	ADP
gp-367	23	19	84	84	NUM
gp-367	23	20	million	million	NUM
gp-367	23	21	registered	register	VERB
gp-367	23	22	users	user	NOUN
gp-367	23	23	(	(	PUNCT
gp-367	23	24	rahardyan	rahardyan	ADJ
gp-367	23	25	,	,	PUNCT
gp-367	23	26	2022	2022	NUM
gp-367	23	27	)	)	PUNCT
gp-367	23	28	,	,	PUNCT
gp-367	23	29	plays	play	VERB
gp-367	23	30	a	a	DET
gp-367	23	31	vital	vital	ADJ
gp-367	23	32	role	role	NOUN
gp-367	23	33	in	in	ADP
gp-367	23	34	promoting	promote	VERB
gp-367	23	35	national	national	ADJ
gp-367	23	36	financial	financial	ADJ
gp-367	23	37	inclusion	inclusion	NOUN
gp-367	23	38	(	(	PUNCT
gp-367	23	39	wartakini	wartakini	NOUN
gp-367	23	40	,	,	PUNCT
gp-367	23	41	2024	2024	NUM
gp-367	23	42	)	)	PUNCT
gp-367	23	43	.	.	PUNCT
gp-367	24	1	despite	despite	SCONJ
gp-367	24	2	its	its	PRON
gp-367	24	3	large	large	ADJ
gp-367	24	4	user	user	NOUN
gp-367	24	5	base	base	NOUN
gp-367	24	6	and	and	CCONJ
gp-367	24	7	user	user	NOUN
gp-367	24	8	-	-	PUNCT
gp-367	24	9	friendly	friendly	ADJ
gp-367	24	10	interface	interface	NOUN
gp-367	24	11	,	,	PUNCT
gp-367	24	12	reports	report	NOUN
gp-367	24	13	from	from	ADP
gp-367	24	14	various	various	ADJ
gp-367	24	15	sources	source	NOUN
gp-367	24	16	—	—	PUNCT
gp-367	24	17	including	include	VERB
gp-367	24	18	google	google	PROPN
gp-367	24	19	play	play	NOUN
gp-367	24	20	store	store	NOUN
gp-367	24	21	reviews	review	NOUN
gp-367	24	22	and	and	CCONJ
gp-367	24	23	consumer	consumer	NOUN
gp-367	24	24	media	medium	NOUN
gp-367	24	25	—	—	PUNCT
gp-367	24	26	indicate	indicate	VERB
gp-367	24	27	significant	significant	ADJ
gp-367	24	28	challenges	challenge	NOUN
gp-367	24	29	related	relate	VERB
gp-367	24	30	to	to	ADP
gp-367	24	31	user	user	NOUN
gp-367	24	32	satisfaction	satisfaction	NOUN
gp-367	24	33	with	with	ADP
gp-367	24	34	linkaja	linkaja	PROPN
gp-367	24	35	(	(	PUNCT
gp-367	24	36	indonesiapublisher	indonesiapublisher	ADV
gp-367	24	37	,	,	PUNCT
gp-367	24	38	2025	2025	NUM
gp-367	24	39	;	;	PUNCT
gp-367	24	40	kontan.co.id	kontan.co.id	PROPN
gp-367	24	41	,	,	PUNCT
gp-367	24	42	2024	2024	NUM
gp-367	24	43	;	;	PUNCT
gp-367	24	44	mediakonsumen.com	mediakonsumen.com	X
gp-367	24	45	,	,	PUNCT
gp-367	24	46	2024	2024	NUM
gp-367	24	47	;	;	PUNCT
gp-367	24	48	yuwono	yuwono	NOUN
gp-367	24	49	,	,	PUNCT
gp-367	24	50	2023	2023	NUM
gp-367	24	51	)	)	PUNCT
gp-367	24	52	.	.	PUNCT
gp-367	25	1	common	common	ADJ
gp-367	25	2	complaints	complaint	NOUN
gp-367	25	3	revolve	revolve	VERB
gp-367	25	4	around	around	ADP
gp-367	25	5	issues	issue	NOUN
gp-367	25	6	such	such	ADJ
gp-367	25	7	as	as	ADP
gp-367	25	8	application	application	NOUN
gp-367	25	9	instability	instability	NOUN
gp-367	25	10	,	,	PUNCT
gp-367	25	11	transaction	transaction	NOUN
gp-367	25	12	failures	failure	NOUN
gp-367	25	13	,	,	PUNCT
gp-367	25	14	slow	slow	ADJ
gp-367	25	15	and	and	CCONJ
gp-367	25	16	unresponsive	unresponsive	ADJ
gp-367	25	17	customer	customer	NOUN
gp-367	25	18	service	service	NOUN
gp-367	25	19	,	,	PUNCT
gp-367	25	20	and	and	CCONJ
gp-367	25	21	account	account	NOUN
gp-367	25	22	security	security	NOUN
gp-367	25	23	concerns	concern	NOUN
gp-367	25	24	(	(	PUNCT
gp-367	25	25	playstore	playstore	NOUN
gp-367	25	26	,	,	PUNCT
gp-367	25	27	2025	2025	NUM
gp-367	25	28	)	)	PUNCT
gp-367	25	29	.	.	PUNCT
gp-367	26	1	this	this	DET
gp-367	26	2	dissatisfaction	dissatisfaction	NOUN
gp-367	26	3	phenomenon	phenomenon	NOUN
gp-367	26	4	can	can	AUX
gp-367	26	5	be	be	AUX
gp-367	26	6	analyzed	analyze	VERB
gp-367	26	7	through	through	ADP
gp-367	26	8	several	several	ADJ
gp-367	26	9	theoretical	theoretical	ADJ
gp-367	26	10	frameworks	framework	NOUN
gp-367	26	11	.	.	PUNCT
gp-367	27	1	the	the	DET
gp-367	27	2	expectation	expectation	NOUN
gp-367	27	3	confirmation	confirmation	NOUN
gp-367	27	4	model	model	NOUN
gp-367	27	5	(	(	PUNCT
gp-367	27	6	ecm	ecm	NOUN
gp-367	27	7	)	)	PUNCT
gp-367	27	8	explains	explain	VERB
gp-367	27	9	that	that	SCONJ
gp-367	27	10	dissatisfaction	dissatisfaction	NOUN
gp-367	27	11	arises	arise	VERB
gp-367	27	12	when	when	SCONJ
gp-367	27	13	a	a	DET
gp-367	27	14	service	service	NOUN
gp-367	27	15	fails	fail	VERB
gp-367	27	16	to	to	PART
gp-367	27	17	meet	meet	VERB
gp-367	27	18	users	user	NOUN
gp-367	27	19	’	'	PUNCT
gp-367	27	20	initial	initial	ADJ
gp-367	27	21	expectations	expectation	NOUN
gp-367	27	22	(	(	PUNCT
gp-367	27	23	fu	fu	NOUN
gp-367	27	24	et	et	PROPN
gp-367	27	25	al	al	PROPN
gp-367	27	26	.	.	PROPN
gp-367	27	27	,	,	PUNCT
gp-367	27	28	2018	2018	NUM
gp-367	27	29	)	)	PUNCT
gp-367	27	30	.	.	PUNCT
gp-367	28	1	meanwhile	meanwhile	ADV
gp-367	28	2	,	,	PUNCT
gp-367	28	3	the	the	DET
gp-367	28	4	service	service	NOUN
gp-367	28	5	quality	quality	NOUN
gp-367	28	6	model	model	NOUN
gp-367	28	7	highlights	highlight	NOUN
gp-367	28	8	weaknesses	weakness	NOUN
gp-367	28	9	in	in	ADP
gp-367	28	10	dimensions	dimension	NOUN
gp-367	28	11	such	such	ADJ
gp-367	28	12	as	as	ADP
gp-367	28	13	reliability	reliability	NOUN
gp-367	28	14	and	and	CCONJ
gp-367	28	15	responsiveness	responsiveness	NOUN
gp-367	28	16	as	as	ADP
gp-367	28	17	key	key	ADJ
gp-367	28	18	sources	source	NOUN
gp-367	28	19	of	of	ADP
gp-367	28	20	customer	customer	NOUN
gp-367	28	21	dissatisfaction	dissatisfaction	NOUN
gp-367	28	22	in	in	ADP
gp-367	28	23	electronic	electronic	ADJ
gp-367	28	24	services	service	NOUN
gp-367	28	25	(	(	PUNCT
gp-367	28	26	hussain	hussain	PROPN
gp-367	28	27	,	,	PUNCT
gp-367	28	28	2023	2023	NUM
gp-367	28	29	)	)	PUNCT
gp-367	28	30	.	.	PUNCT
gp-367	29	1	product	product	NOUN
gp-367	29	2	quality	quality	NOUN
gp-367	29	3	and	and	CCONJ
gp-367	29	4	service	service	NOUN
gp-367	29	5	quality	quality	NOUN
gp-367	29	6	are	be	AUX
gp-367	29	7	essential	essential	ADJ
gp-367	29	8	antecedents	antecedent	NOUN
gp-367	29	9	shaping	shape	VERB
gp-367	29	10	customer	customer	NOUN
gp-367	29	11	perceived	perceive	VERB
gp-367	29	12	value	value	NOUN
gp-367	29	13	,	,	PUNCT
gp-367	29	14	which	which	PRON
gp-367	29	15	in	in	ADP
gp-367	29	16	turn	turn	NOUN
gp-367	29	17	influences	influence	NOUN
gp-367	29	18	satisfaction	satisfaction	NOUN
gp-367	29	19	(	(	PUNCT
gp-367	29	20	samudro	samudro	PROPN
gp-367	29	21	,	,	PUNCT
gp-367	29	22	2020	2020	NUM
gp-367	29	23	;	;	PUNCT
gp-367	29	24	uzir	uzir	PROPN
gp-367	29	25	et	et	PROPN
gp-367	29	26	al	al	PROPN
gp-367	29	27	.	.	PROPN
gp-367	29	28	,	,	PUNCT
gp-367	29	29	2020	2020	NUM
gp-367	29	30	)	)	PUNCT
gp-367	29	31	.	.	PUNCT
gp-367	30	1	product	product	NOUN
gp-367	30	2	quality	quality	NOUN
gp-367	30	3	refers	refer	VERB
gp-367	30	4	to	to	ADP
gp-367	30	5	a	a	DET
gp-367	30	6	product	product	NOUN
gp-367	30	7	’s	’s	PART
gp-367	30	8	ability	ability	NOUN
gp-367	30	9	to	to	PART
gp-367	30	10	meet	meet	VERB
gp-367	30	11	customer	customer	NOUN
gp-367	30	12	needs	need	NOUN
gp-367	30	13	(	(	PUNCT
gp-367	30	14	abigail	abigail	PROPN
gp-367	30	15	et	et	PROPN
gp-367	30	16	al	al	PROPN
gp-367	30	17	.	.	PROPN
gp-367	30	18	,	,	PUNCT
gp-367	30	19	2024	2024	NUM
gp-367	30	20	)	)	PUNCT
gp-367	30	21	,	,	PUNCT
gp-367	30	22	while	while	SCONJ
gp-367	30	23	electronic	electronic	ADJ
gp-367	30	24	service	service	NOUN
gp-367	30	25	quality	quality	NOUN
gp-367	30	26	represents	represent	VERB
gp-367	30	27	users	user	NOUN
gp-367	30	28	’	’	PART
gp-367	30	29	comprehensive	comprehensive	ADJ
gp-367	30	30	assessment	assessment	NOUN
gp-367	30	31	of	of	ADP
gp-367	30	32	the	the	DET
gp-367	30	33	excellence	excellence	NOUN
gp-367	30	34	of	of	ADP
gp-367	30	35	virtual	virtual	ADJ
gp-367	30	36	facilities	facility	NOUN
gp-367	30	37	offered	offer	VERB
gp-367	30	38	(	(	PUNCT
gp-367	30	39	al	al	PROPN
gp-367	30	40	-	-	PUNCT
gp-367	30	41	dweeri	dweeri	PROPN
gp-367	30	42	et	et	PROPN
gp-367	30	43	al	al	PROPN
gp-367	30	44	.	.	PROPN
gp-367	30	45	,	,	PUNCT
gp-367	30	46	2019	2019	NUM
gp-367	30	47	;	;	PUNCT
gp-367	30	48	raza	raza	PROPN
gp-367	30	49	et	et	PROPN
gp-367	30	50	al	al	PROPN
gp-367	30	51	.	.	PROPN
gp-367	30	52	,	,	PUNCT
gp-367	30	53	2020	2020	NUM
gp-367	30	54	;	;	PUNCT
gp-367	30	55	sharma	sharma	NOUN
gp-367	30	56	,	,	PUNCT
gp-367	30	57	2024	2024	NUM
gp-367	30	58	)	)	PUNCT
gp-367	30	59	.	.	PUNCT
gp-367	31	1	the	the	DET
gp-367	31	2	existing	exist	VERB
gp-367	31	3	literature	literature	NOUN
gp-367	31	4	has	have	AUX
gp-367	31	5	established	establish	VERB
gp-367	31	6	several	several	ADJ
gp-367	31	7	key	key	ADJ
gp-367	31	8	relationships	relationship	NOUN
gp-367	31	9	among	among	ADP
gp-367	31	10	these	these	DET
gp-367	31	11	constructs	construct	NOUN
gp-367	31	12	.	.	PUNCT
gp-367	32	1	first	first	ADV
gp-367	32	2	,	,	PUNCT
gp-367	32	3	suhartanto	suhartanto	ADP
gp-367	32	4	et	et	PROPN
gp-367	32	5	al	al	PROPN
gp-367	32	6	.	.	PROPN
gp-367	33	1	(	(	PUNCT
gp-367	33	2	2019	2019	NUM
gp-367	33	3	)	)	PUNCT
gp-367	33	4	conducted	conduct	VERB
gp-367	33	5	a	a	DET
gp-367	33	6	study	study	NOUN
gp-367	33	7	on	on	ADP
gp-367	33	8	online	online	ADJ
gp-367	33	9	food	food	NOUN
gp-367	33	10	delivery	delivery	NOUN
gp-367	33	11	services	service	NOUN
gp-367	33	12	and	and	CCONJ
gp-367	33	13	found	find	VERB
gp-367	33	14	that	that	SCONJ
gp-367	33	15	e	e	NOUN
gp-367	33	16	-	-	NOUN
gp-367	33	17	service	service	ADJ
gp-367	33	18	quality	quality	NOUN
gp-367	33	19	significantly	significantly	ADV
gp-367	33	20	influences	influence	VERB
gp-367	33	21	customer	customer	NOUN
gp-367	33	22	loyalty	loyalty	NOUN
gp-367	33	23	through	through	ADP
gp-367	33	24	the	the	DET
gp-367	33	25	mediating	mediate	VERB
gp-367	33	26	role	role	NOUN
gp-367	33	27	of	of	ADP
gp-367	33	28	perceived	perceive	VERB
gp-367	33	29	value	value	NOUN
gp-367	33	30	and	and	CCONJ
gp-367	33	31	satisfaction	satisfaction	NOUN
gp-367	33	32	.	.	PUNCT
gp-367	34	1	their	their	PRON
gp-367	34	2	research	research	NOUN
gp-367	34	3	demonstrated	demonstrate	VERB
gp-367	34	4	that	that	SCONJ
gp-367	34	5	service	service	NOUN
gp-367	34	6	quality	quality	NOUN
gp-367	34	7	dimensions	dimension	NOUN
gp-367	34	8	such	such	ADJ
gp-367	34	9	as	as	ADP
gp-367	34	10	website	website	NOUN
gp-367	34	11	design	design	NOUN
gp-367	34	12	,	,	PUNCT
gp-367	34	13	reliability	reliability	NOUN
gp-367	34	14	,	,	PUNCT
gp-367	34	15	and	and	CCONJ
gp-367	34	16	responsiveness	responsiveness	NOUN
gp-367	34	17	collectively	collectively	ADV
gp-367	34	18	explained	explain	VERB
gp-367	34	19	68	68	NUM
gp-367	34	20	%	%	NOUN
gp-367	34	21	of	of	ADP
gp-367	34	22	the	the	DET
gp-367	34	23	variance	variance	NOUN
gp-367	34	24	in	in	ADP
gp-367	34	25	customer	customer	NOUN
gp-367	34	26	satisfaction	satisfaction	NOUN
gp-367	34	27	.	.	PUNCT
gp-367	35	1	second	second	ADJ
gp-367	35	2	,	,	PUNCT
gp-367	35	3	bashir	bashir	PROPN
gp-367	35	4	et	et	PROPN
gp-367	35	5	al	al	PROPN
gp-367	35	6	.	.	PROPN
gp-367	36	1	(	(	PUNCT
gp-367	36	2	2020	2020	NUM
gp-367	36	3	)	)	PUNCT
gp-367	36	4	examined	examine	VERB
gp-367	36	5	e	e	NOUN
gp-367	36	6	-	-	ADJ
gp-367	36	7	banking	banking	ADJ
gp-367	36	8	services	service	NOUN
gp-367	36	9	in	in	ADP
gp-367	36	10	bangladesh	bangladesh	NOUN
gp-367	36	11	and	and	CCONJ
gp-367	36	12	provided	provide	VERB
gp-367	36	13	empirical	empirical	ADJ
gp-367	36	14	evidence	evidence	NOUN
gp-367	36	15	that	that	SCONJ
gp-367	36	16	customer	customer	NOUN
gp-367	36	17	perceived	perceive	VERB
gp-367	36	18	value	value	NOUN
gp-367	36	19	significantly	significantly	ADV
gp-367	36	20	mediates	mediate	VERB
gp-367	36	21	the	the	DET
gp-367	36	22	relationship	relationship	NOUN
gp-367	36	23	between	between	ADP
gp-367	36	24	service	service	NOUN
gp-367	36	25	quality	quality	NOUN
gp-367	36	26	and	and	CCONJ
gp-367	36	27	customer	customer	NOUN
gp-367	36	28	satisfaction	satisfaction	NOUN
gp-367	36	29	,	,	PUNCT
gp-367	36	30	with	with	ADP
gp-367	36	31	the	the	DET
gp-367	36	32	mediation	mediation	NOUN
gp-367	36	33	effect	effect	NOUN
gp-367	36	34	accounting	account	VERB
gp-367	36	35	for	for	ADP
gp-367	36	36	approximately	approximately	ADV
gp-367	36	37	40	40	NUM
gp-367	36	38	%	%	NOUN
gp-367	36	39	of	of	ADP
gp-367	36	40	the	the	DET
gp-367	36	41	total	total	ADJ
gp-367	36	42	effect	effect	NOUN
gp-367	36	43	.	.	PUNCT
gp-367	37	1	this	this	DET
gp-367	37	2	finding	finding	NOUN
gp-367	37	3	suggests	suggest	VERB
gp-367	37	4	that	that	SCONJ
gp-367	37	5	the	the	DET
gp-367	37	6	impact	impact	NOUN
gp-367	37	7	of	of	ADP
gp-367	37	8	service	service	NOUN
gp-367	37	9	quality	quality	NOUN
gp-367	37	10	on	on	ADP
gp-367	37	11	satisfaction	satisfaction	NOUN
gp-367	37	12	is	be	AUX
gp-367	37	13	partially	partially	ADV
gp-367	37	14	indirect	indirect	ADJ
gp-367	37	15	,	,	PUNCT
gp-367	37	16	operating	operate	VERB
gp-367	37	17	through	through	ADP
gp-367	37	18	customers	customer	NOUN
gp-367	37	19	'	'	PART
gp-367	37	20	value	value	NOUN
gp-367	37	21	perceptions	perception	NOUN
gp-367	37	22	.	.	PUNCT
gp-367	38	1	third	third	ADJ
gp-367	38	2	,	,	PUNCT
gp-367	38	3	uzir	uzir	PROPN
gp-367	38	4	et	et	PROPN
gp-367	38	5	al	al	PROPN
gp-367	38	6	.	.	PROPN
gp-367	39	1	(	(	PUNCT
gp-367	39	2	2020	2020	NUM
gp-367	39	3	)	)	PUNCT
gp-367	39	4	the	the	DET
gp-367	39	5	influence	influence	NOUN
gp-367	39	6	of	of	ADP
gp-367	39	7	product	product	NOUN
gp-367	39	8	and	and	CCONJ
gp-367	39	9	service	service	NOUN
gp-367	39	10	quality	quality	NOUN
gp-367	39	11	on	on	ADP
gp-367	39	12	satisfaction	satisfaction	NOUN
gp-367	39	13	,	,	PUNCT
gp-367	39	14	with	with	ADP
gp-367	39	15	the	the	DET
gp-367	39	16	mediation	mediation	NOUN
gp-367	39	17	of	of	ADP
gp-367	39	18	perceived	perceive	VERB
gp-367	39	19	value	value	NOUN
gp-367	39	20	and	and	CCONJ
gp-367	39	21	the	the	DET
gp-367	39	22	moderate	moderate	ADJ
gp-367	39	23	role	role	NOUN
gp-367	39	24	of	of	ADP
gp-367	39	25	social	social	ADJ
gp-367	39	26	media	medium	NOUN
gp-367	39	27	on	on	ADP
gp-367	39	28	linkaja	linkaja	PROPN
gp-367	39	29	users	user	NOUN
gp-367	39	30	in	in	ADP
gp-367	39	31	padang	padang	PROPN
gp-367	39	32	city	city	PROPN
gp-367	39	33	2007	2007	NUM
gp-367	39	34	investigated	investigate	VERB
gp-367	39	35	the	the	DET
gp-367	39	36	role	role	NOUN
gp-367	39	37	of	of	ADP
gp-367	39	38	perceived	perceive	VERB
gp-367	39	39	value	value	NOUN
gp-367	39	40	in	in	ADP
gp-367	39	41	moderating	moderate	VERB
gp-367	39	42	and	and	CCONJ
gp-367	39	43	mediating	mediate	VERB
gp-367	39	44	the	the	DET
gp-367	39	45	relationship	relationship	NOUN
gp-367	39	46	between	between	ADP
gp-367	39	47	quality	quality	NOUN
gp-367	39	48	and	and	CCONJ
gp-367	39	49	satisfaction	satisfaction	NOUN
gp-367	39	50	in	in	ADP
gp-367	39	51	the	the	DET
gp-367	39	52	context	context	NOUN
gp-367	39	53	of	of	ADP
gp-367	39	54	social	social	ADJ
gp-367	39	55	media	medium	NOUN
gp-367	39	56	usage	usage	NOUN
gp-367	39	57	.	.	PUNCT
gp-367	40	1	their	their	PRON
gp-367	40	2	study	study	NOUN
gp-367	40	3	revealed	reveal	VERB
gp-367	40	4	that	that	SCONJ
gp-367	40	5	perceived	perceive	VERB
gp-367	40	6	value	value	NOUN
gp-367	40	7	not	not	PART
gp-367	40	8	only	only	ADV
gp-367	40	9	mediates	mediate	NOUN
gp-367	40	10	but	but	CCONJ
gp-367	40	11	also	also	ADV
gp-367	40	12	moderates	moderate	VERB
gp-367	40	13	the	the	DET
gp-367	40	14	quality	quality	NOUN
gp-367	40	15	-	-	PUNCT
gp-367	40	16	satisfaction	satisfaction	NOUN
gp-367	40	17	relationship	relationship	NOUN
gp-367	40	18	,	,	PUNCT
gp-367	40	19	with	with	ADP
gp-367	40	20	the	the	DET
gp-367	40	21	mediating	mediate	VERB
gp-367	40	22	effect	effect	NOUN
gp-367	40	23	being	be	AUX
gp-367	40	24	stronger	strong	ADJ
gp-367	40	25	when	when	SCONJ
gp-367	40	26	customers	customer	NOUN
gp-367	40	27	perceive	perceive	VERB
gp-367	40	28	higher	high	ADJ
gp-367	40	29	value	value	NOUN
gp-367	40	30	propositions	proposition	NOUN
gp-367	40	31	.	.	PUNCT
gp-367	41	1	fourth	fourth	ADJ
gp-367	41	2	,	,	PUNCT
gp-367	41	3	syah	syah	NOUN
gp-367	41	4	and	and	CCONJ
gp-367	41	5	olivia	olivia	PROPN
gp-367	41	6	(	(	PUNCT
gp-367	41	7	2022	2022	NUM
gp-367	41	8	)	)	PUNCT
gp-367	41	9	explored	explore	VERB
gp-367	41	10	e	e	NOUN
gp-367	41	11	-	-	NOUN
gp-367	41	12	service	service	ADJ
gp-367	41	13	quality	quality	NOUN
gp-367	41	14	in	in	ADP
gp-367	41	15	the	the	DET
gp-367	41	16	indonesian	indonesian	ADJ
gp-367	41	17	fintech	fintech	NOUN
gp-367	41	18	context	context	NOUN
gp-367	41	19	and	and	CCONJ
gp-367	41	20	found	find	VERB
gp-367	41	21	that	that	SCONJ
gp-367	41	22	while	while	SCONJ
gp-367	41	23	service	service	NOUN
gp-367	41	24	quality	quality	NOUN
gp-367	41	25	dimensions	dimension	NOUN
gp-367	41	26	directly	directly	ADV
gp-367	41	27	influence	influence	NOUN
gp-367	41	28	satisfaction	satisfaction	NOUN
gp-367	41	29	,	,	PUNCT
gp-367	41	30	the	the	DET
gp-367	41	31	inclusion	inclusion	NOUN
gp-367	41	32	of	of	ADP
gp-367	41	33	perceived	perceive	VERB
gp-367	41	34	value	value	NOUN
gp-367	41	35	as	as	ADP
gp-367	41	36	a	a	DET
gp-367	41	37	mediator	mediator	NOUN
gp-367	41	38	strengthened	strengthen	VERB
gp-367	41	39	the	the	DET
gp-367	41	40	explanatory	explanatory	ADJ
gp-367	41	41	power	power	NOUN
gp-367	41	42	of	of	ADP
gp-367	41	43	their	their	PRON
gp-367	41	44	model	model	NOUN
gp-367	41	45	,	,	PUNCT
gp-367	41	46	increasing	increase	VERB
gp-367	41	47	r²	r²	NOUN
gp-367	41	48	from	from	ADP
gp-367	41	49	0.52	0.52	NUM
gp-367	41	50	to	to	ADP
gp-367	41	51	0.71	0.71	NUM
gp-367	41	52	.	.	PUNCT
gp-367	42	1	these	these	DET
gp-367	42	2	studies	study	NOUN
gp-367	42	3	collectively	collectively	ADV
gp-367	42	4	demonstrate	demonstrate	VERB
gp-367	42	5	the	the	DET
gp-367	42	6	importance	importance	NOUN
gp-367	42	7	of	of	ADP
gp-367	42	8	considering	consider	VERB
gp-367	42	9	perceived	perceive	VERB
gp-367	42	10	value	value	NOUN
gp-367	42	11	as	as	ADP
gp-367	42	12	a	a	DET
gp-367	42	13	mediating	mediate	VERB
gp-367	42	14	mechanism	mechanism	NOUN
gp-367	42	15	in	in	ADP
gp-367	42	16	quality	quality	NOUN
gp-367	42	17	-	-	PUNCT
gp-367	42	18	satisfaction	satisfaction	NOUN
gp-367	42	19	relationships	relationship	NOUN
gp-367	42	20	.	.	PUNCT
gp-367	43	1	although	although	SCONJ
gp-367	43	2	the	the	DET
gp-367	43	3	relationships	relationship	NOUN
gp-367	43	4	among	among	ADP
gp-367	43	5	quality	quality	NOUN
gp-367	43	6	,	,	PUNCT
gp-367	43	7	value	value	NOUN
gp-367	43	8	,	,	PUNCT
gp-367	43	9	and	and	CCONJ
gp-367	43	10	satisfaction	satisfaction	NOUN
gp-367	43	11	have	have	AUX
gp-367	43	12	been	be	AUX
gp-367	43	13	widely	widely	ADV
gp-367	43	14	studied	study	VERB
gp-367	43	15	,	,	PUNCT
gp-367	43	16	there	there	PRON
gp-367	43	17	remains	remain	VERB
gp-367	43	18	a	a	DET
gp-367	43	19	research	research	NOUN
gp-367	43	20	gap	gap	NOUN
gp-367	43	21	in	in	ADP
gp-367	43	22	the	the	DET
gp-367	43	23	comprehensive	comprehensive	ADJ
gp-367	43	24	understanding	understanding	NOUN
gp-367	43	25	of	of	ADP
gp-367	43	26	how	how	SCONJ
gp-367	43	27	these	these	DET
gp-367	43	28	variables	variable	NOUN
gp-367	43	29	interact	interact	VERB
gp-367	43	30	simultaneously	simultaneously	ADV
gp-367	43	31	.	.	PUNCT
gp-367	44	1	specifically	specifically	ADV
gp-367	44	2	,	,	PUNCT
gp-367	44	3	studies	study	NOUN
gp-367	44	4	examining	examine	VERB
gp-367	44	5	the	the	DET
gp-367	44	6	mediating	mediate	VERB
gp-367	44	7	role	role	NOUN
gp-367	44	8	of	of	ADP
gp-367	44	9	customer	customer	NOUN
gp-367	44	10	perceived	perceive	VERB
gp-367	44	11	value	value	NOUN
gp-367	44	12	in	in	ADP
gp-367	44	13	models	model	NOUN
gp-367	44	14	integrating	integrate	VERB
gp-367	44	15	product	product	NOUN
gp-367	44	16	quality	quality	NOUN
gp-367	44	17	and	and	CCONJ
gp-367	44	18	service	service	NOUN
gp-367	44	19	quality	quality	NOUN
gp-367	44	20	toward	toward	ADP
gp-367	44	21	e	e	NOUN
gp-367	44	22	-	-	NOUN
gp-367	44	23	wallet	wallet	NOUN
gp-367	44	24	user	user	NOUN
gp-367	44	25	satisfaction	satisfaction	NOUN
gp-367	44	26	are	be	AUX
gp-367	44	27	still	still	ADV
gp-367	44	28	limited	limit	VERB
gp-367	44	29	(	(	PUNCT
gp-367	44	30	alwarshdeh	alwarshdeh	NOUN
gp-367	44	31	,	,	PUNCT
gp-367	44	32	2020	2020	NUM
gp-367	44	33	;	;	PUNCT
gp-367	44	34	bashir	bashir	PROPN
gp-367	44	35	et	et	PROPN
gp-367	44	36	al	al	PROPN
gp-367	44	37	.	.	PROPN
gp-367	44	38	,	,	PUNCT
gp-367	44	39	2020	2020	NUM
gp-367	44	40	;	;	PUNCT
gp-367	44	41	suhartanto	suhartanto	NOUN
gp-367	44	42	et	et	PROPN
gp-367	44	43	al	al	PROPN
gp-367	44	44	.	.	PROPN
gp-367	44	45	,	,	PUNCT
gp-367	44	46	2019	2019	NUM
gp-367	44	47	;	;	PUNCT
gp-367	44	48	syah	syah	NOUN
gp-367	44	49	&	&	CCONJ
gp-367	44	50	olivia	olivia	PROPN
gp-367	44	51	,	,	PUNCT
gp-367	44	52	2022	2022	NUM
gp-367	44	53	)	)	PUNCT
gp-367	44	54	.	.	PUNCT
gp-367	45	1	incorporating	incorporate	VERB
gp-367	45	2	this	this	DET
gp-367	45	3	mediating	mediate	VERB
gp-367	45	4	variable	variable	NOUN
gp-367	45	5	aims	aim	VERB
gp-367	45	6	to	to	PART
gp-367	45	7	fill	fill	VERB
gp-367	45	8	gaps	gap	NOUN
gp-367	45	9	in	in	ADP
gp-367	45	10	prior	prior	ADJ
gp-367	45	11	research	research	NOUN
gp-367	45	12	and	and	CCONJ
gp-367	45	13	provide	provide	VERB
gp-367	45	14	a	a	DET
gp-367	45	15	more	more	ADV
gp-367	45	16	holistic	holistic	ADJ
gp-367	45	17	understanding	understanding	NOUN
gp-367	45	18	(	(	PUNCT
gp-367	45	19	dhingra	dhingra	NOUN
gp-367	45	20	,	,	PUNCT
gp-367	45	21	2023	2023	NUM
gp-367	45	22	;	;	PUNCT
gp-367	45	23	suttikun	suttikun	PROPN
gp-367	45	24	&	&	CCONJ
gp-367	45	25	meeprom	meeprom	ADJ
gp-367	45	26	,	,	PUNCT
gp-367	45	27	2021	2021	NUM
gp-367	45	28	)	)	PUNCT
gp-367	45	29	.	.	PUNCT
gp-367	46	1	the	the	DET
gp-367	46	2	urgency	urgency	NOUN
gp-367	46	3	of	of	ADP
gp-367	46	4	this	this	DET
gp-367	46	5	research	research	NOUN
gp-367	46	6	is	be	AUX
gp-367	46	7	driven	drive	VERB
gp-367	46	8	by	by	ADP
gp-367	46	9	a	a	DET
gp-367	46	10	highly	highly	ADV
gp-367	46	11	competitive	competitive	ADJ
gp-367	46	12	indonesian	indonesian	ADJ
gp-367	46	13	e	e	NOUN
gp-367	46	14	-	-	NOUN
gp-367	46	15	wallet	wallet	NOUN
gp-367	46	16	market	market	NOUN
gp-367	46	17	where	where	SCONJ
gp-367	46	18	linkaja	linkaja	PROPN
gp-367	46	19	has	have	AUX
gp-367	46	20	experienced	experience	VERB
gp-367	46	21	a	a	DET
gp-367	46	22	notable	notable	ADJ
gp-367	46	23	decline	decline	NOUN
gp-367	46	24	in	in	ADP
gp-367	46	25	position	position	NOUN
gp-367	46	26	,	,	PUNCT
gp-367	46	27	coupled	couple	VERB
gp-367	46	28	with	with	ADP
gp-367	46	29	the	the	DET
gp-367	46	30	national	national	ADJ
gp-367	46	31	push	push	NOUN
gp-367	46	32	for	for	ADP
gp-367	46	33	digital	digital	ADJ
gp-367	46	34	financial	financial	ADJ
gp-367	46	35	inclusion	inclusion	NOUN
gp-367	46	36	,	,	PUNCT
gp-367	46	37	which	which	PRON
gp-367	46	38	makes	make	VERB
gp-367	46	39	user	user	NOUN
gp-367	46	40	retention	retention	NOUN
gp-367	46	41	critical	critical	ADJ
gp-367	46	42	.	.	PUNCT
gp-367	47	1	there	there	PRON
gp-367	47	2	is	be	VERB
gp-367	47	3	a	a	DET
gp-367	47	4	direct	direct	ADJ
gp-367	47	5	need	need	NOUN
gp-367	47	6	for	for	ADP
gp-367	47	7	linkaja	linkaja	PROPN
gp-367	47	8	’s	’s	PART
gp-367	47	9	management	management	NOUN
gp-367	47	10	to	to	PART
gp-367	47	11	identify	identify	VERB
gp-367	47	12	whether	whether	SCONJ
gp-367	47	13	product	product	NOUN
gp-367	47	14	or	or	CCONJ
gp-367	47	15	service	service	NOUN
gp-367	47	16	quality	quality	NOUN
gp-367	47	17	most	most	ADV
gp-367	47	18	strongly	strongly	ADV
gp-367	47	19	impacts	impact	VERB
gp-367	47	20	satisfaction	satisfaction	NOUN
gp-367	47	21	,	,	PUNCT
gp-367	47	22	and	and	CCONJ
gp-367	47	23	how	how	SCONJ
gp-367	47	24	perceived	perceive	VERB
gp-367	47	25	value	value	NOUN
gp-367	47	26	mediates	mediate	VERB
gp-367	47	27	this	this	PRON
gp-367	47	28	,	,	PUNCT
gp-367	47	29	to	to	PART
gp-367	47	30	guide	guide	VERB
gp-367	47	31	strategic	strategic	ADJ
gp-367	47	32	improvements	improvement	NOUN
gp-367	47	33	.	.	PUNCT
gp-367	48	1	theoretically	theoretically	ADV
gp-367	48	2	,	,	PUNCT
gp-367	48	3	it	it	PRON
gp-367	48	4	also	also	ADV
gp-367	48	5	addresses	address	VERB
gp-367	48	6	a	a	DET
gp-367	48	7	gap	gap	NOUN
gp-367	48	8	in	in	ADP
gp-367	48	9	understanding	understand	VERB
gp-367	48	10	the	the	DET
gp-367	48	11	complex	complex	ADJ
gp-367	48	12	,	,	PUNCT
gp-367	48	13	sometimes	sometimes	ADV
gp-367	48	14	paradoxical	paradoxical	ADJ
gp-367	48	15	,	,	PUNCT
gp-367	48	16	role	role	NOUN
gp-367	48	17	of	of	ADP
gp-367	48	18	perceived	perceive	VERB
gp-367	48	19	value	value	NOUN
gp-367	48	20	in	in	ADP
gp-367	48	21	digital	digital	ADJ
gp-367	48	22	financial	financial	ADJ
gp-367	48	23	services	service	NOUN
gp-367	48	24	where	where	SCONJ
gp-367	48	25	promotions	promotion	NOUN
gp-367	48	26	can	can	AUX
gp-367	48	27	create	create	VERB
gp-367	48	28	inflated	inflated	ADJ
gp-367	48	29	expectations	expectation	NOUN
gp-367	48	30	.	.	PUNCT
gp-367	49	1	this	this	DET
gp-367	49	2	study	study	NOUN
gp-367	49	3	offers	offer	VERB
gp-367	49	4	novel	novel	ADJ
gp-367	49	5	contributions	contribution	NOUN
gp-367	49	6	by	by	ADP
gp-367	49	7	simultaneously	simultaneously	ADV
gp-367	49	8	examining	examine	VERB
gp-367	49	9	product	product	NOUN
gp-367	49	10	and	and	CCONJ
gp-367	49	11	service	service	NOUN
gp-367	49	12	quality	quality	NOUN
gp-367	49	13	in	in	ADP
gp-367	49	14	one	one	NUM
gp-367	49	15	model	model	NOUN
gp-367	49	16	to	to	PART
gp-367	49	17	compare	compare	VERB
gp-367	49	18	their	their	PRON
gp-367	49	19	influence	influence	NOUN
gp-367	49	20	,	,	PUNCT
gp-367	49	21	unlike	unlike	ADP
gp-367	49	22	prior	prior	ADJ
gp-367	49	23	research	research	NOUN
gp-367	49	24	which	which	PRON
gp-367	49	25	often	often	ADV
gp-367	49	26	isolates	isolate	VERB
gp-367	49	27	them	they	PRON
gp-367	49	28	.	.	PUNCT
gp-367	50	1	it	it	PRON
gp-367	50	2	comprehensively	comprehensively	ADV
gp-367	50	3	tests	test	VERB
gp-367	50	4	perceived	perceive	VERB
gp-367	50	5	value	value	NOUN
gp-367	50	6	mediation	mediation	NOUN
gp-367	50	7	using	use	VERB
gp-367	50	8	dimensions	dimension	NOUN
gp-367	50	9	like	like	ADP
gp-367	50	10	value	value	NOUN
gp-367	50	11	for	for	ADP
gp-367	50	12	money	money	NOUN
gp-367	50	13	,	,	PUNCT
gp-367	50	14	which	which	PRON
gp-367	50	15	are	be	AUX
gp-367	50	16	crucial	crucial	ADJ
gp-367	50	17	in	in	ADP
gp-367	50	18	indonesia	indonesia	PROPN
gp-367	50	19	's	's	PART
gp-367	50	20	price	price	NOUN
gp-367	50	21	-	-	PUNCT
gp-367	50	22	sensitive	sensitive	ADJ
gp-367	50	23	market	market	NOUN
gp-367	50	24	but	but	CCONJ
gp-367	50	25	understudied	understudied	ADJ
gp-367	50	26	.	.	PUNCT
gp-367	51	1	furthermore	furthermore	ADV
gp-367	51	2	,	,	PUNCT
gp-367	51	3	it	it	PRON
gp-367	51	4	focuses	focus	VERB
gp-367	51	5	on	on	ADP
gp-367	51	6	a	a	DET
gp-367	51	7	secondary	secondary	ADJ
gp-367	51	8	urban	urban	ADJ
gp-367	51	9	area	area	NOUN
gp-367	51	10	,	,	PUNCT
gp-367	51	11	padang	padang	PROPN
gp-367	51	12	city	city	PROPN
gp-367	51	13	,	,	PUNCT
gp-367	51	14	and	and	CCONJ
gp-367	51	15	specifically	specifically	ADV
gp-367	51	16	targets	target	VERB
gp-367	51	17	users	user	NOUN
gp-367	51	18	who	who	PRON
gp-367	51	19	have	have	AUX
gp-367	51	20	experienced	experience	VERB
gp-367	51	21	service	service	NOUN
gp-367	51	22	problems	problem	NOUN
gp-367	51	23	,	,	PUNCT
gp-367	51	24	providing	provide	VERB
gp-367	51	25	a	a	DET
gp-367	51	26	realistic	realistic	ADJ
gp-367	51	27	perspective	perspective	NOUN
gp-367	51	28	on	on	ADP
gp-367	51	29	satisfaction	satisfaction	NOUN
gp-367	51	30	under	under	ADP
gp-367	51	31	adverse	adverse	ADJ
gp-367	51	32	conditions	condition	NOUN
gp-367	51	33	rather	rather	ADV
gp-367	51	34	than	than	ADP
gp-367	51	35	relying	rely	VERB
gp-367	51	36	on	on	ADP
gp-367	51	37	general	general	ADJ
gp-367	51	38	user	user	NOUN
gp-367	51	39	populations	population	NOUN
gp-367	51	40	.	.	PUNCT
gp-367	52	1	the	the	DET
gp-367	52	2	research	research	NOUN
gp-367	52	3	aims	aim	VERB
gp-367	52	4	to	to	PART
gp-367	52	5	analyze	analyze	VERB
gp-367	52	6	the	the	DET
gp-367	52	7	direct	direct	ADJ
gp-367	52	8	effects	effect	NOUN
gp-367	52	9	of	of	ADP
gp-367	52	10	product	product	NOUN
gp-367	52	11	and	and	CCONJ
gp-367	52	12	service	service	NOUN
gp-367	52	13	quality	quality	NOUN
gp-367	52	14	on	on	ADP
gp-367	52	15	perceived	perceive	VERB
gp-367	52	16	value	value	NOUN
gp-367	52	17	and	and	CCONJ
gp-367	52	18	satisfaction	satisfaction	NOUN
gp-367	52	19	,	,	PUNCT
gp-367	52	20	as	as	ADV
gp-367	52	21	well	well	ADV
gp-367	52	22	as	as	ADP
gp-367	52	23	the	the	DET
gp-367	52	24	direct	direct	ADJ
gp-367	52	25	effect	effect	NOUN
gp-367	52	26	of	of	ADP
gp-367	52	27	perceived	perceive	VERB
gp-367	52	28	value	value	NOUN
gp-367	52	29	on	on	ADP
gp-367	52	30	satisfaction	satisfaction	NOUN
gp-367	52	31	.	.	PUNCT
gp-367	53	1	it	it	PRON
gp-367	53	2	further	far	ADV
gp-367	53	3	seeks	seek	VERB
gp-367	53	4	to	to	PART
gp-367	53	5	test	test	VERB
gp-367	53	6	the	the	DET
gp-367	53	7	indirect	indirect	NOUN
gp-367	53	8	,	,	PUNCT
gp-367	53	9	mediating	mediate	VERB
gp-367	53	10	role	role	NOUN
gp-367	53	11	of	of	ADP
gp-367	53	12	perceived	perceive	VERB
gp-367	53	13	value	value	NOUN
gp-367	53	14	in	in	ADP
gp-367	53	15	the	the	DET
gp-367	53	16	relationships	relationship	NOUN
gp-367	53	17	between	between	ADP
gp-367	53	18	both	both	PRON
gp-367	53	19	quality	quality	NOUN
gp-367	53	20	dimensions	dimension	NOUN
gp-367	53	21	and	and	CCONJ
gp-367	53	22	customer	customer	NOUN
gp-367	53	23	satisfaction	satisfaction	NOUN
gp-367	53	24	among	among	ADP
gp-367	53	25	linkaja	linkaja	PROPN
gp-367	53	26	users	user	NOUN
gp-367	53	27	in	in	ADP
gp-367	53	28	padang	padang	PROPN
gp-367	53	29	city	city	PROPN
gp-367	53	30	.	.	PUNCT
gp-367	54	1	the	the	DET
gp-367	54	2	benefits	benefit	NOUN
gp-367	54	3	of	of	ADP
gp-367	54	4	this	this	DET
gp-367	54	5	work	work	NOUN
gp-367	54	6	are	be	AUX
gp-367	54	7	threefold	threefold	ADV
gp-367	54	8	:	:	PUNCT
gp-367	54	9	theoretically	theoretically	ADV
gp-367	54	10	,	,	PUNCT
gp-367	54	11	it	it	PRON
gp-367	54	12	refines	refine	VERB
gp-367	54	13	consumer	consumer	NOUN
gp-367	54	14	behavior	behavior	NOUN
gp-367	54	15	models	model	NOUN
gp-367	54	16	and	and	CCONJ
gp-367	54	17	extends	extend	VERB
gp-367	54	18	expectation	expectation	NOUN
gp-367	54	19	disconfirmation	disconfirmation	NOUN
gp-367	54	20	theory	theory	NOUN
gp-367	54	21	by	by	ADP
gp-367	54	22	exploring	explore	VERB
gp-367	54	23	boundary	boundary	ADJ
gp-367	54	24	conditions	condition	NOUN
gp-367	54	25	for	for	ADP
gp-367	54	26	perceived	perceive	VERB
gp-367	54	27	value	value	NOUN
gp-367	54	28	.	.	PUNCT
gp-367	55	1	practically	practically	ADV
gp-367	55	2	,	,	PUNCT
gp-367	55	3	it	it	PRON
gp-367	55	4	offers	offer	VERB
gp-367	55	5	actionable	actionable	ADJ
gp-367	55	6	insights	insight	NOUN
gp-367	55	7	for	for	ADP
gp-367	55	8	e	e	NOUN
gp-367	55	9	-	-	NOUN
gp-367	55	10	wallet	wallet	NOUN
gp-367	55	11	providers	provider	NOUN
gp-367	55	12	on	on	ADP
gp-367	55	13	prioritizing	prioritize	VERB
gp-367	55	14	investments	investment	NOUN
gp-367	55	15	in	in	ADP
gp-367	55	16	product	product	NOUN
gp-367	55	17	versus	versus	ADP
gp-367	55	18	service	service	NOUN
gp-367	55	19	enhancements	enhancement	NOUN
gp-367	55	20	.	.	PUNCT
gp-367	56	1	methodologically	methodologically	ADV
gp-367	56	2	,	,	PUNCT
gp-367	56	3	it	it	PRON
gp-367	56	4	provides	provide	VERB
gp-367	56	5	a	a	DET
gp-367	56	6	validated	validated	ADJ
gp-367	56	7	measurement	measurement	NOUN
gp-367	56	8	model	model	NOUN
gp-367	56	9	for	for	ADP
gp-367	56	10	future	future	ADJ
gp-367	56	11	indonesian	indonesian	ADJ
gp-367	56	12	market	market	NOUN
gp-367	56	13	studies	study	NOUN
gp-367	56	14	.	.	PUNCT
gp-367	57	1	the	the	DET
gp-367	57	2	implications	implication	NOUN
gp-367	57	3	guide	guide	VERB
gp-367	57	4	companies	company	NOUN
gp-367	57	5	in	in	ADP
gp-367	57	6	strategy	strategy	NOUN
gp-367	57	7	and	and	CCONJ
gp-367	57	8	communication	communication	NOUN
gp-367	57	9	,	,	PUNCT
gp-367	57	10	the	the	DET
gp-367	57	11	influence	influence	NOUN
gp-367	57	12	of	of	ADP
gp-367	57	13	product	product	NOUN
gp-367	57	14	and	and	CCONJ
gp-367	57	15	service	service	NOUN
gp-367	57	16	quality	quality	NOUN
gp-367	57	17	on	on	ADP
gp-367	57	18	satisfaction	satisfaction	NOUN
gp-367	57	19	,	,	PUNCT
gp-367	57	20	with	with	ADP
gp-367	57	21	the	the	DET
gp-367	57	22	mediation	mediation	NOUN
gp-367	57	23	of	of	ADP
gp-367	57	24	perceived	perceive	VERB
gp-367	57	25	value	value	NOUN
gp-367	57	26	on	on	ADP
gp-367	57	27	linkaja	linkaja	PROPN
gp-367	57	28	users	user	NOUN
gp-367	57	29	in	in	ADP
gp-367	57	30	padang	padang	PROPN
gp-367	57	31	city	city	PROPN
gp-367	57	32	2008	2008	NUM
gp-367	57	33	assist	assist	VERB
gp-367	57	34	policymakers	policymaker	NOUN
gp-367	57	35	in	in	ADP
gp-367	57	36	consumer	consumer	NOUN
gp-367	57	37	protection	protection	NOUN
gp-367	57	38	standards	standard	NOUN
gp-367	57	39	,	,	PUNCT
gp-367	57	40	and	and	CCONJ
gp-367	57	41	open	open	ADJ
gp-367	57	42	academic	academic	ADJ
gp-367	57	43	avenues	avenue	NOUN
gp-367	57	44	for	for	ADP
gp-367	57	45	researching	research	VERB
gp-367	57	46	paradoxical	paradoxical	ADJ
gp-367	57	47	value	value	NOUN
gp-367	57	48	effects	effect	NOUN
gp-367	57	49	in	in	ADP
gp-367	57	50	digital	digital	ADJ
gp-367	57	51	services	service	NOUN
gp-367	57	52	.	.	PUNCT
gp-367	58	1	relationship	relationship	NOUN
gp-367	58	2	between	between	ADP
gp-367	58	3	variables	variable	NOUN
gp-367	58	4	the	the	DET
gp-367	58	5	influence	influence	NOUN
gp-367	58	6	of	of	ADP
gp-367	58	7	product	product	NOUN
gp-367	58	8	quality	quality	NOUN
gp-367	58	9	on	on	ADP
gp-367	58	10	customer	customer	NOUN
gp-367	58	11	satisfaction	satisfaction	NOUN
gp-367	58	12	product	product	NOUN
gp-367	58	13	quality	quality	NOUN
gp-367	58	14	refers	refer	VERB
gp-367	58	15	to	to	ADP
gp-367	58	16	a	a	DET
gp-367	58	17	product	product	NOUN
gp-367	58	18	's	's	PART
gp-367	58	19	ability	ability	NOUN
gp-367	58	20	to	to	PART
gp-367	58	21	meet	meet	VERB
gp-367	58	22	customers	customer	NOUN
gp-367	58	23	'	'	PART
gp-367	58	24	needs	need	NOUN
gp-367	58	25	and	and	CCONJ
gp-367	58	26	desires	desire	NOUN
gp-367	58	27	,	,	PUNCT
gp-367	58	28	both	both	PRON
gp-367	58	29	expressed	express	VERB
gp-367	58	30	and	and	CCONJ
gp-367	58	31	implied	imply	VERB
gp-367	58	32	(	(	PUNCT
gp-367	58	33	abigail	abigail	PROPN
gp-367	58	34	et	et	PROPN
gp-367	58	35	al	al	PROPN
gp-367	58	36	.	.	PROPN
gp-367	58	37	,	,	PUNCT
gp-367	58	38	2024	2024	NUM
gp-367	58	39	)	)	PUNCT
gp-367	58	40	.	.	PUNCT
gp-367	59	1	in	in	ADP
gp-367	59	2	the	the	DET
gp-367	59	3	context	context	NOUN
gp-367	59	4	of	of	ADP
gp-367	59	5	e	e	NOUN
gp-367	59	6	-	-	NOUN
gp-367	59	7	wallets	wallet	NOUN
gp-367	59	8	,	,	PUNCT
gp-367	59	9	product	product	NOUN
gp-367	59	10	quality	quality	NOUN
gp-367	59	11	is	be	AUX
gp-367	59	12	manifested	manifest	VERB
gp-367	59	13	in	in	ADP
gp-367	59	14	aspects	aspect	NOUN
gp-367	59	15	such	such	ADJ
gp-367	59	16	as	as	ADP
gp-367	59	17	application	application	NOUN
gp-367	59	18	stability	stability	NOUN
gp-367	59	19	,	,	PUNCT
gp-367	59	20	transaction	transaction	NOUN
gp-367	59	21	feature	feature	NOUN
gp-367	59	22	reliability	reliability	NOUN
gp-367	59	23	,	,	PUNCT
gp-367	59	24	speed	speed	NOUN
gp-367	59	25	,	,	PUNCT
gp-367	59	26	and	and	CCONJ
gp-367	59	27	system	system	NOUN
gp-367	59	28	security	security	NOUN
gp-367	59	29	.	.	PUNCT
gp-367	60	1	a	a	DET
gp-367	60	2	high	high	ADJ
gp-367	60	3	-	-	PUNCT
gp-367	60	4	quality	quality	NOUN
gp-367	60	5	product	product	NOUN
gp-367	60	6	will	will	AUX
gp-367	60	7	meet	meet	VERB
gp-367	60	8	or	or	CCONJ
gp-367	60	9	even	even	ADV
gp-367	60	10	exceed	exceed	VERB
gp-367	60	11	user	user	NOUN
gp-367	60	12	expectations	expectation	NOUN
gp-367	60	13	,	,	PUNCT
gp-367	60	14	leading	lead	VERB
gp-367	60	15	to	to	ADP
gp-367	60	16	increased	increase	VERB
gp-367	60	17	satisfaction	satisfaction	NOUN
gp-367	60	18	(	(	PUNCT
gp-367	60	19	setyadi	setyadi	NOUN
gp-367	60	20	et	et	PROPN
gp-367	60	21	al	al	PROPN
gp-367	60	22	.	.	PROPN
gp-367	60	23	,	,	PUNCT
gp-367	60	24	2024	2024	NUM
gp-367	60	25	)	)	PUNCT
gp-367	60	26	.	.	PUNCT
gp-367	61	1	based	base	VERB
gp-367	61	2	on	on	ADP
gp-367	61	3	the	the	DET
gp-367	61	4	expectation	expectation	NOUN
gp-367	61	5	disconfirmation	disconfirmation	NOUN
gp-367	61	6	theory	theory	NOUN
gp-367	61	7	(	(	PUNCT
gp-367	61	8	edt	edt	PROPN
gp-367	61	9	)	)	PUNCT
gp-367	61	10	,	,	PUNCT
gp-367	61	11	a	a	DET
gp-367	61	12	stable	stable	ADJ
gp-367	61	13	and	and	CCONJ
gp-367	61	14	reliable	reliable	ADJ
gp-367	61	15	application	application	NOUN
gp-367	61	16	(	(	PUNCT
gp-367	61	17	high	high	ADJ
gp-367	61	18	performance	performance	NOUN
gp-367	61	19	)	)	PUNCT
gp-367	61	20	produces	produce	VERB
gp-367	61	21	positive	positive	ADJ
gp-367	61	22	confirmation	confirmation	NOUN
gp-367	61	23	of	of	ADP
gp-367	61	24	user	user	NOUN
gp-367	61	25	expectations	expectation	NOUN
gp-367	61	26	,	,	PUNCT
gp-367	61	27	thereby	thereby	ADV
gp-367	61	28	directly	directly	ADV
gp-367	61	29	enhancing	enhance	VERB
gp-367	61	30	customer	customer	NOUN
gp-367	61	31	satisfaction	satisfaction	NOUN
gp-367	61	32	.	.	PUNCT
gp-367	62	1	h1	h1	PROPN
gp-367	62	2	:	:	PUNCT
gp-367	62	3	product	product	NOUN
gp-367	62	4	quality	quality	NOUN
gp-367	62	5	has	have	VERB
gp-367	62	6	a	a	DET
gp-367	62	7	positive	positive	ADJ
gp-367	62	8	effect	effect	NOUN
gp-367	62	9	on	on	ADP
gp-367	62	10	customer	customer	NOUN
gp-367	62	11	satisfaction	satisfaction	NOUN
gp-367	62	12	.	.	PUNCT
gp-367	63	1	the	the	DET
gp-367	63	2	influence	influence	NOUN
gp-367	63	3	of	of	ADP
gp-367	63	4	service	service	NOUN
gp-367	63	5	quality	quality	NOUN
gp-367	63	6	on	on	ADP
gp-367	63	7	customer	customer	NOUN
gp-367	63	8	satisfaction	satisfaction	NOUN
gp-367	63	9	service	service	NOUN
gp-367	63	10	quality	quality	NOUN
gp-367	63	11	is	be	AUX
gp-367	63	12	a	a	DET
gp-367	63	13	comprehensive	comprehensive	ADJ
gp-367	63	14	evaluation	evaluation	NOUN
gp-367	63	15	by	by	ADP
gp-367	63	16	users	user	NOUN
gp-367	63	17	of	of	ADP
gp-367	63	18	the	the	DET
gp-367	63	19	overall	overall	ADJ
gp-367	63	20	excellence	excellence	NOUN
gp-367	63	21	or	or	CCONJ
gp-367	63	22	superiority	superiority	NOUN
gp-367	63	23	of	of	ADP
gp-367	63	24	a	a	DET
gp-367	63	25	service	service	NOUN
gp-367	63	26	(	(	PUNCT
gp-367	63	27	sharma	sharma	PROPN
gp-367	63	28	,	,	PUNCT
gp-367	63	29	2024	2024	NUM
gp-367	63	30	)	)	PUNCT
gp-367	63	31	.	.	PUNCT
gp-367	64	1	in	in	ADP
gp-367	64	2	the	the	DET
gp-367	64	3	digital	digital	ADJ
gp-367	64	4	environment	environment	NOUN
gp-367	64	5	,	,	PUNCT
gp-367	64	6	this	this	PRON
gp-367	64	7	is	be	AUX
gp-367	64	8	referred	refer	VERB
gp-367	64	9	to	to	ADP
gp-367	64	10	as	as	ADP
gp-367	64	11	e	e	NOUN
gp-367	64	12	-	-	NOUN
gp-367	64	13	service	service	ADJ
gp-367	64	14	quality	quality	NOUN
gp-367	64	15	,	,	PUNCT
gp-367	64	16	which	which	PRON
gp-367	64	17	encompasses	encompass	VERB
gp-367	64	18	the	the	DET
gp-367	64	19	entire	entire	ADJ
gp-367	64	20	customer	customer	NOUN
gp-367	64	21	journey	journey	NOUN
gp-367	64	22	from	from	ADP
gp-367	64	23	information	information	NOUN
gp-367	64	24	search	search	NOUN
gp-367	64	25	and	and	CCONJ
gp-367	64	26	transaction	transaction	NOUN
gp-367	64	27	processes	process	NOUN
gp-367	64	28	to	to	ADP
gp-367	64	29	post	post	ADJ
gp-367	64	30	-	-	ADJ
gp-367	64	31	purchase	purchase	ADJ
gp-367	64	32	services	service	NOUN
gp-367	64	33	(	(	PUNCT
gp-367	64	34	hussain	hussain	PROPN
gp-367	64	35	,	,	PUNCT
gp-367	64	36	2023	2023	NUM
gp-367	64	37	;	;	PUNCT
gp-367	64	38	syah	syah	NOUN
gp-367	64	39	&	&	CCONJ
gp-367	64	40	olivia	olivia	PROPN
gp-367	64	41	,	,	PUNCT
gp-367	64	42	2022	2022	NUM
gp-367	64	43	)	)	PUNCT
gp-367	64	44	.	.	PUNCT
gp-367	65	1	according	accord	VERB
gp-367	65	2	to	to	ADP
gp-367	65	3	the	the	DET
gp-367	65	4	model	model	NOUN
gp-367	65	5	proposed	propose	VERB
gp-367	65	6	by	by	ADP
gp-367	65	7	zeithaml	zeithaml	PROPN
gp-367	65	8	et	et	PROPN
gp-367	65	9	al	al	PROPN
gp-367	65	10	.	.	PROPN
gp-367	66	1	(	(	PUNCT
gp-367	66	2	1988	1988	NUM
gp-367	66	3	)	)	PUNCT
gp-367	66	4	,	,	PUNCT
gp-367	66	5	dimensions	dimension	NOUN
gp-367	66	6	such	such	ADJ
gp-367	66	7	as	as	ADP
gp-367	66	8	reliability	reliability	NOUN
gp-367	66	9	,	,	PUNCT
gp-367	66	10	responsiveness	responsiveness	NOUN
gp-367	66	11	,	,	PUNCT
gp-367	66	12	and	and	CCONJ
gp-367	66	13	assurance	assurance	NOUN
gp-367	66	14	significantly	significantly	ADV
gp-367	66	15	influence	influence	VERB
gp-367	66	16	customer	customer	NOUN
gp-367	66	17	perceptions	perception	NOUN
gp-367	66	18	.	.	PUNCT
gp-367	67	1	responsive	responsive	ADJ
gp-367	67	2	customer	customer	NOUN
gp-367	67	3	service	service	NOUN
gp-367	67	4	and	and	CCONJ
gp-367	67	5	effective	effective	ADJ
gp-367	67	6	problemsolving	problemsolving	NOUN
gp-367	67	7	(	(	PUNCT
gp-367	67	8	high	high	ADJ
gp-367	67	9	service	service	NOUN
gp-367	67	10	performance	performance	NOUN
gp-367	67	11	)	)	PUNCT
gp-367	67	12	fulfill	fulfill	NOUN
gp-367	67	13	user	user	NOUN
gp-367	67	14	expectations	expectation	NOUN
gp-367	67	15	,	,	PUNCT
gp-367	67	16	which	which	PRON
gp-367	67	17	in	in	ADP
gp-367	67	18	turn	turn	NOUN
gp-367	67	19	enhance	enhance	VERB
gp-367	67	20	customer	customer	NOUN
gp-367	67	21	satisfaction	satisfaction	NOUN
gp-367	67	22	(	(	PUNCT
gp-367	67	23	ighomereho	ighomereho	NOUN
gp-367	67	24	et	et	PROPN
gp-367	67	25	al	al	PROPN
gp-367	67	26	.	.	PROPN
gp-367	67	27	,	,	PUNCT
gp-367	67	28	2022	2022	NUM
gp-367	67	29	;	;	PUNCT
gp-367	67	30	liu	liu	PROPN
gp-367	67	31	et	et	PROPN
gp-367	67	32	al	al	PROPN
gp-367	67	33	.	.	PROPN
gp-367	67	34	,	,	PUNCT
gp-367	67	35	2021	2021	NUM
gp-367	67	36	)	)	PUNCT
gp-367	67	37	.	.	PUNCT
gp-367	68	1	h2	h2	NOUN
gp-367	68	2	:	:	PUNCT
gp-367	68	3	service	service	NOUN
gp-367	68	4	quality	quality	NOUN
gp-367	68	5	has	have	VERB
gp-367	68	6	a	a	DET
gp-367	68	7	positive	positive	ADJ
gp-367	68	8	effect	effect	NOUN
gp-367	68	9	on	on	ADP
gp-367	68	10	customer	customer	NOUN
gp-367	68	11	satisfaction	satisfaction	NOUN
gp-367	68	12	.	.	PUNCT
gp-367	69	1	the	the	DET
gp-367	69	2	mediating	mediate	VERB
gp-367	69	3	role	role	NOUN
gp-367	69	4	of	of	ADP
gp-367	69	5	customer	customer	NOUN
gp-367	69	6	perceived	perceive	VERB
gp-367	69	7	value	value	NOUN
gp-367	69	8	customer	customer	NOUN
gp-367	69	9	perceived	perceive	VERB
gp-367	69	10	value	value	NOUN
gp-367	69	11	serves	serve	VERB
gp-367	69	12	as	as	ADP
gp-367	69	13	an	an	DET
gp-367	69	14	essential	essential	ADJ
gp-367	69	15	bridge	bridge	NOUN
gp-367	69	16	between	between	ADP
gp-367	69	17	perceived	perceive	VERB
gp-367	69	18	quality	quality	NOUN
gp-367	69	19	and	and	CCONJ
gp-367	69	20	overall	overall	ADJ
gp-367	69	21	satisfaction	satisfaction	NOUN
gp-367	69	22	.	.	PUNCT
gp-367	70	1	superior	superior	ADJ
gp-367	70	2	product	product	NOUN
gp-367	70	3	and	and	CCONJ
gp-367	70	4	service	service	NOUN
gp-367	70	5	quality	quality	NOUN
gp-367	70	6	enhance	enhance	VERB
gp-367	70	7	the	the	DET
gp-367	70	8	benefits	benefit	NOUN
gp-367	70	9	perceived	perceive	VERB
gp-367	70	10	by	by	ADP
gp-367	70	11	customers	customer	NOUN
gp-367	70	12	—	—	PUNCT
gp-367	70	13	such	such	ADJ
gp-367	70	14	as	as	ADP
gp-367	70	15	efficiency	efficiency	NOUN
gp-367	70	16	,	,	PUNCT
gp-367	70	17	convenience	convenience	NOUN
gp-367	70	18	,	,	PUNCT
gp-367	70	19	and	and	CCONJ
gp-367	70	20	security	security	NOUN
gp-367	70	21	—	—	PUNCT
gp-367	70	22	thereby	thereby	ADV
gp-367	70	23	improving	improve	VERB
gp-367	70	24	their	their	PRON
gp-367	70	25	overall	overall	ADJ
gp-367	70	26	perception	perception	NOUN
gp-367	70	27	of	of	ADP
gp-367	70	28	value	value	NOUN
gp-367	70	29	(	(	PUNCT
gp-367	70	30	uzir	uzir	NOUN
gp-367	70	31	et	et	PROPN
gp-367	70	32	al	al	PROPN
gp-367	70	33	.	.	PROPN
gp-367	70	34	,	,	PUNCT
gp-367	70	35	2020	2020	NUM
gp-367	70	36	)	)	PUNCT
gp-367	70	37	.	.	PUNCT
gp-367	71	1	when	when	SCONJ
gp-367	71	2	customers	customer	NOUN
gp-367	71	3	feel	feel	VERB
gp-367	71	4	that	that	SCONJ
gp-367	71	5	the	the	DET
gp-367	71	6	benefits	benefit	NOUN
gp-367	71	7	they	they	PRON
gp-367	71	8	receive	receive	VERB
gp-367	71	9	are	be	AUX
gp-367	71	10	equal	equal	ADJ
gp-367	71	11	to	to	ADP
gp-367	71	12	or	or	CCONJ
gp-367	71	13	exceed	exceed	VERB
gp-367	71	14	the	the	DET
gp-367	71	15	sacrifices	sacrifice	NOUN
gp-367	71	16	made	make	VERB
gp-367	71	17	(	(	PUNCT
gp-367	71	18	e.g.	e.g.	ADV
gp-367	71	19	,	,	PUNCT
gp-367	71	20	transaction	transaction	NOUN
gp-367	71	21	costs	cost	NOUN
gp-367	71	22	or	or	CCONJ
gp-367	71	23	time	time	NOUN
gp-367	71	24	spent	spend	VERB
gp-367	71	25	)	)	PUNCT
gp-367	71	26	,	,	PUNCT
gp-367	71	27	their	their	PRON
gp-367	71	28	perceived	perceive	VERB
gp-367	71	29	value	value	NOUN
gp-367	71	30	becomes	become	VERB
gp-367	71	31	high	high	ADJ
gp-367	71	32	(	(	PUNCT
gp-367	71	33	samudro	samudro	NOUN
gp-367	71	34	,	,	PUNCT
gp-367	71	35	2020	2020	NUM
gp-367	71	36	)	)	PUNCT
gp-367	71	37	.	.	PUNCT
gp-367	72	1	furthermore	furthermore	ADV
gp-367	72	2	,	,	PUNCT
gp-367	72	3	this	this	DET
gp-367	72	4	perceived	perceive	VERB
gp-367	72	5	value	value	NOUN
gp-367	72	6	directly	directly	ADV
gp-367	72	7	triggers	trigger	VERB
gp-367	72	8	satisfaction	satisfaction	NOUN
gp-367	72	9	.	.	PUNCT
gp-367	73	1	customers	customer	NOUN
gp-367	73	2	who	who	PRON
gp-367	73	3	believe	believe	VERB
gp-367	73	4	they	they	PRON
gp-367	73	5	are	be	AUX
gp-367	73	6	receiving	receive	VERB
gp-367	73	7	the	the	DET
gp-367	73	8	best	good	ADJ
gp-367	73	9	value	value	NOUN
gp-367	73	10	from	from	ADP
gp-367	73	11	a	a	DET
gp-367	73	12	service	service	NOUN
gp-367	73	13	tend	tend	VERB
gp-367	73	14	to	to	PART
gp-367	73	15	be	be	AUX
gp-367	73	16	more	more	ADV
gp-367	73	17	satisfied	satisfied	ADJ
gp-367	73	18	.	.	PUNCT
gp-367	74	1	several	several	ADJ
gp-367	74	2	studies	study	NOUN
gp-367	74	3	have	have	AUX
gp-367	74	4	confirmed	confirm	VERB
gp-367	74	5	that	that	SCONJ
gp-367	74	6	customer	customer	NOUN
gp-367	74	7	perceived	perceive	VERB
gp-367	74	8	value	value	NOUN
gp-367	74	9	plays	play	VERB
gp-367	74	10	a	a	DET
gp-367	74	11	significant	significant	ADJ
gp-367	74	12	mediating	mediate	VERB
gp-367	74	13	role	role	NOUN
gp-367	74	14	in	in	ADP
gp-367	74	15	the	the	DET
gp-367	74	16	relationship	relationship	NOUN
gp-367	74	17	between	between	ADP
gp-367	74	18	service	service	NOUN
gp-367	74	19	quality	quality	NOUN
gp-367	74	20	and	and	CCONJ
gp-367	74	21	customer	customer	NOUN
gp-367	74	22	satisfaction	satisfaction	NOUN
gp-367	74	23	(	(	PUNCT
gp-367	74	24	bashir	bashir	PROPN
gp-367	74	25	et	et	PROPN
gp-367	74	26	al	al	PROPN
gp-367	74	27	.	.	PROPN
gp-367	74	28	,	,	PUNCT
gp-367	74	29	2020	2020	NUM
gp-367	74	30	;	;	PUNCT
gp-367	74	31	suhartanto	suhartanto	NOUN
gp-367	74	32	et	et	PROPN
gp-367	74	33	al	al	PROPN
gp-367	74	34	.	.	PROPN
gp-367	74	35	,	,	PUNCT
gp-367	74	36	2019	2019	NUM
gp-367	74	37	)	)	PUNCT
gp-367	74	38	.	.	PUNCT
gp-367	75	1	this	this	PRON
gp-367	75	2	implies	imply	VERB
gp-367	75	3	that	that	PRON
gp-367	75	4	product	product	NOUN
gp-367	75	5	and	and	CCONJ
gp-367	75	6	service	service	NOUN
gp-367	75	7	quality	quality	NOUN
gp-367	75	8	not	not	PART
gp-367	75	9	only	only	ADV
gp-367	75	10	have	have	VERB
gp-367	75	11	a	a	DET
gp-367	75	12	direct	direct	ADJ
gp-367	75	13	impact	impact	NOUN
gp-367	75	14	on	on	ADP
gp-367	75	15	satisfaction	satisfaction	NOUN
gp-367	75	16	but	but	CCONJ
gp-367	75	17	also	also	ADV
gp-367	75	18	an	an	DET
gp-367	75	19	indirect	indirect	ADJ
gp-367	75	20	effect	effect	NOUN
gp-367	75	21	through	through	ADP
gp-367	75	22	the	the	DET
gp-367	75	23	formation	formation	NOUN
gp-367	75	24	of	of	ADP
gp-367	75	25	positive	positive	ADJ
gp-367	75	26	value	value	NOUN
gp-367	75	27	perceptions	perception	NOUN
gp-367	75	28	.	.	PUNCT
gp-367	76	1	h3	h3	NOUN
gp-367	76	2	:	:	PUNCT
gp-367	76	3	product	product	NOUN
gp-367	76	4	quality	quality	NOUN
gp-367	76	5	has	have	VERB
gp-367	76	6	a	a	DET
gp-367	76	7	positive	positive	ADJ
gp-367	76	8	effect	effect	NOUN
gp-367	76	9	on	on	ADP
gp-367	76	10	customer	customer	NOUN
gp-367	76	11	perceived	perceive	VERB
gp-367	76	12	value	value	NOUN
gp-367	76	13	.	.	PUNCT
gp-367	77	1	h4	h4	NOUN
gp-367	77	2	:	:	PUNCT
gp-367	77	3	service	service	NOUN
gp-367	77	4	quality	quality	NOUN
gp-367	77	5	has	have	VERB
gp-367	77	6	a	a	DET
gp-367	77	7	positive	positive	ADJ
gp-367	77	8	effect	effect	NOUN
gp-367	77	9	on	on	ADP
gp-367	77	10	customer	customer	NOUN
gp-367	77	11	perceived	perceive	VERB
gp-367	77	12	value	value	NOUN
gp-367	77	13	.	.	PUNCT
gp-367	78	1	the	the	DET
gp-367	78	2	influence	influence	NOUN
gp-367	78	3	of	of	ADP
gp-367	78	4	product	product	NOUN
gp-367	78	5	and	and	CCONJ
gp-367	78	6	service	service	NOUN
gp-367	78	7	quality	quality	NOUN
gp-367	78	8	on	on	ADP
gp-367	78	9	satisfaction	satisfaction	NOUN
gp-367	78	10	,	,	PUNCT
gp-367	78	11	with	with	ADP
gp-367	78	12	the	the	DET
gp-367	78	13	mediation	mediation	NOUN
gp-367	78	14	of	of	ADP
gp-367	78	15	perceived	perceive	VERB
gp-367	78	16	value	value	NOUN
gp-367	78	17	and	and	CCONJ
gp-367	78	18	the	the	DET
gp-367	78	19	moderate	moderate	ADJ
gp-367	78	20	role	role	NOUN
gp-367	78	21	of	of	ADP
gp-367	78	22	social	social	ADJ
gp-367	78	23	media	medium	NOUN
gp-367	78	24	on	on	ADP
gp-367	78	25	linkaja	linkaja	PROPN
gp-367	78	26	users	user	NOUN
gp-367	78	27	in	in	ADP
gp-367	78	28	padang	padang	PROPN
gp-367	78	29	city	city	PROPN
gp-367	78	30	2009	2009	NUM
gp-367	78	31	h5	h5	PROPN
gp-367	78	32	:	:	PUNCT
gp-367	78	33	customer	customer	NOUN
gp-367	78	34	perceived	perceive	VERB
gp-367	78	35	value	value	NOUN
gp-367	78	36	has	have	VERB
gp-367	78	37	a	a	DET
gp-367	78	38	positive	positive	ADJ
gp-367	78	39	effect	effect	NOUN
gp-367	78	40	on	on	ADP
gp-367	78	41	customer	customer	NOUN
gp-367	78	42	satisfaction	satisfaction	NOUN
gp-367	78	43	.	.	PUNCT
gp-367	79	1	h6	h6	NOUN
gp-367	79	2	:	:	PUNCT
gp-367	79	3	customer	customer	NOUN
gp-367	79	4	perceived	perceive	VERB
gp-367	79	5	value	value	NOUN
gp-367	79	6	mediates	mediate	VERB
gp-367	79	7	the	the	DET
gp-367	79	8	effect	effect	NOUN
gp-367	79	9	of	of	ADP
gp-367	79	10	product	product	NOUN
gp-367	79	11	quality	quality	NOUN
gp-367	79	12	on	on	ADP
gp-367	79	13	customer	customer	NOUN
gp-367	79	14	satisfaction	satisfaction	NOUN
gp-367	79	15	.	.	PUNCT
gp-367	80	1	h7	h7	PROPN
gp-367	80	2	:	:	PUNCT
gp-367	80	3	customer	customer	NOUN
gp-367	80	4	perceived	perceive	VERB
gp-367	80	5	value	value	NOUN
gp-367	80	6	mediates	mediate	VERB
gp-367	80	7	the	the	DET
gp-367	80	8	effect	effect	NOUN
gp-367	80	9	of	of	ADP
gp-367	80	10	service	service	NOUN
gp-367	80	11	quality	quality	NOUN
gp-367	80	12	on	on	ADP
gp-367	80	13	customer	customer	NOUN
gp-367	80	14	satisfaction	satisfaction	NOUN
gp-367	80	15	.	.	PUNCT
gp-367	81	1	method	method	NOUN
gp-367	81	2	this	this	DET
gp-367	81	3	study	study	NOUN
gp-367	81	4	employed	employ	VERB
gp-367	81	5	a	a	DET
gp-367	81	6	quantitative	quantitative	ADJ
gp-367	81	7	approach	approach	NOUN
gp-367	81	8	with	with	ADP
gp-367	81	9	a	a	DET
gp-367	81	10	causal	causal	ADJ
gp-367	81	11	research	research	NOUN
gp-367	81	12	design	design	NOUN
gp-367	81	13	to	to	PART
gp-367	81	14	examine	examine	VERB
gp-367	81	15	the	the	DET
gp-367	81	16	cause	cause	VERB
gp-367	81	17	-	-	PUNCT
gp-367	81	18	and	and	CCONJ
gp-367	81	19	-	-	PUNCT
gp-367	81	20	effect	effect	NOUN
gp-367	81	21	relationships	relationship	NOUN
gp-367	81	22	among	among	ADP
gp-367	81	23	variables	variable	NOUN
gp-367	81	24	.	.	PUNCT
gp-367	82	1	according	accord	VERB
gp-367	82	2	to	to	ADP
gp-367	82	3	hair	hair	NOUN
gp-367	82	4	et	et	PROPN
gp-367	82	5	al	al	PROPN
gp-367	82	6	.	.	PROPN
gp-367	83	1	(	(	PUNCT
gp-367	83	2	2019	2019	NUM
gp-367	83	3	)	)	PUNCT
gp-367	83	4	,	,	PUNCT
gp-367	83	5	causal	causal	ADJ
gp-367	83	6	research	research	NOUN
gp-367	83	7	aims	aim	VERB
gp-367	83	8	to	to	PART
gp-367	83	9	demonstrate	demonstrate	VERB
gp-367	83	10	reciprocal	reciprocal	ADJ
gp-367	83	11	interactions	interaction	NOUN
gp-367	83	12	between	between	ADP
gp-367	83	13	research	research	NOUN
gp-367	83	14	variables	variable	NOUN
gp-367	83	15	.	.	PUNCT
gp-367	84	1	primary	primary	ADJ
gp-367	84	2	data	datum	NOUN
gp-367	84	3	were	be	AUX
gp-367	84	4	collected	collect	VERB
gp-367	84	5	through	through	ADP
gp-367	84	6	surveys	survey	NOUN
gp-367	84	7	using	use	VERB
gp-367	84	8	questionnaires	questionnaire	NOUN
gp-367	84	9	distributed	distribute	VERB
gp-367	84	10	both	both	CCONJ
gp-367	84	11	online	online	ADV
gp-367	84	12	and	and	CCONJ
gp-367	84	13	offline	offline	ADJ
gp-367	84	14	to	to	ADP
gp-367	84	15	respondents	respondent	NOUN
gp-367	84	16	.	.	PUNCT
gp-367	85	1	the	the	DET
gp-367	85	2	research	research	NOUN
gp-367	85	3	instrument	instrument	NOUN
gp-367	85	4	was	be	AUX
gp-367	85	5	designed	design	VERB
gp-367	85	6	as	as	ADP
gp-367	85	7	a	a	DET
gp-367	85	8	set	set	NOUN
gp-367	85	9	of	of	ADP
gp-367	85	10	closed	closed	ADJ
gp-367	85	11	-	-	PUNCT
gp-367	85	12	ended	end	VERB
gp-367	85	13	statements	statement	NOUN
gp-367	85	14	using	use	VERB
gp-367	85	15	a	a	DET
gp-367	85	16	5	5	NUM
gp-367	85	17	-	-	PUNCT
gp-367	85	18	point	point	NOUN
gp-367	85	19	likert	likert	ADJ
gp-367	85	20	scale	scale	NOUN
gp-367	85	21	,	,	PUNCT
gp-367	85	22	ranging	range	VERB
gp-367	85	23	from	from	ADP
gp-367	85	24	1	1	NUM
gp-367	85	25	(	(	PUNCT
gp-367	85	26	strongly	strongly	ADV
gp-367	85	27	disagree	disagree	VERB
gp-367	85	28	)	)	PUNCT
gp-367	85	29	to	to	ADP
gp-367	85	30	5	5	NUM
gp-367	85	31	(	(	PUNCT
gp-367	85	32	strongly	strongly	ADV
gp-367	85	33	agree	agree	VERB
gp-367	85	34	)	)	PUNCT
gp-367	85	35	,	,	PUNCT
gp-367	85	36	to	to	PART
gp-367	85	37	measure	measure	VERB
gp-367	85	38	respondents	respondent	NOUN
gp-367	85	39	’	'	PUNCT
gp-367	85	40	perceptions	perception	NOUN
gp-367	85	41	(	(	PUNCT
gp-367	85	42	sekaran	sekaran	NOUN
gp-367	85	43	,	,	PUNCT
gp-367	85	44	2016	2016	NUM
gp-367	85	45	)	)	PUNCT
gp-367	85	46	.	.	PUNCT
gp-367	86	1	in	in	ADP
gp-367	86	2	addition	addition	NOUN
gp-367	86	3	,	,	PUNCT
gp-367	86	4	secondary	secondary	ADJ
gp-367	86	5	data	datum	NOUN
gp-367	86	6	from	from	ADP
gp-367	86	7	articles	article	NOUN
gp-367	86	8	,	,	PUNCT
gp-367	86	9	journals	journal	NOUN
gp-367	86	10	,	,	PUNCT
gp-367	86	11	and	and	CCONJ
gp-367	86	12	books	book	NOUN
gp-367	86	13	were	be	AUX
gp-367	86	14	utilized	utilize	VERB
gp-367	86	15	to	to	PART
gp-367	86	16	support	support	VERB
gp-367	86	17	the	the	DET
gp-367	86	18	analysis	analysis	NOUN
gp-367	86	19	and	and	CCONJ
gp-367	86	20	strengthen	strengthen	VERB
gp-367	86	21	the	the	DET
gp-367	86	22	research	research	NOUN
gp-367	86	23	arguments	argument	NOUN
gp-367	86	24	(	(	PUNCT
gp-367	86	25	sunarsi	sunarsi	ADJ
gp-367	86	26	,	,	PUNCT
gp-367	86	27	2021	2021	NUM
gp-367	86	28	)	)	PUNCT
gp-367	86	29	.	.	PUNCT
gp-367	87	1	the	the	DET
gp-367	87	2	population	population	NOUN
gp-367	87	3	of	of	ADP
gp-367	87	4	this	this	DET
gp-367	87	5	study	study	NOUN
gp-367	87	6	consists	consist	VERB
gp-367	87	7	of	of	ADP
gp-367	87	8	all	all	DET
gp-367	87	9	linkaja	linkaja	NOUN
gp-367	87	10	e	e	NOUN
gp-367	87	11	-	-	NOUN
gp-367	87	12	wallet	wallet	NOUN
gp-367	87	13	users	user	NOUN
gp-367	87	14	in	in	ADP
gp-367	87	15	padang	padang	PROPN
gp-367	87	16	city	city	PROPN
gp-367	87	17	(	(	PUNCT
gp-367	87	18	abdullah	abdullah	PROPN
gp-367	87	19	,	,	PUNCT
gp-367	87	20	2022	2022	NUM
gp-367	87	21	;	;	PUNCT
gp-367	87	22	nuryadi	nuryadi	NOUN
gp-367	87	23	,	,	PUNCT
gp-367	87	24	2017	2017	NUM
gp-367	87	25	)	)	PUNCT
gp-367	87	26	.	.	PUNCT
gp-367	88	1	the	the	DET
gp-367	88	2	sampling	sample	VERB
gp-367	88	3	technique	technique	NOUN
gp-367	88	4	applied	apply	VERB
gp-367	88	5	was	be	AUX
gp-367	88	6	non	non	ADJ
gp-367	88	7	-	-	ADJ
gp-367	88	8	probability	probability	ADJ
gp-367	88	9	sampling	sampling	NOUN
gp-367	88	10	with	with	ADP
gp-367	88	11	the	the	DET
gp-367	88	12	purposive	purposive	ADJ
gp-367	88	13	sampling	sampling	NOUN
gp-367	88	14	method	method	NOUN
gp-367	88	15	(	(	PUNCT
gp-367	88	16	sahir	sahir	PROPN
gp-367	88	17	,	,	PUNCT
gp-367	88	18	2022	2022	NUM
gp-367	88	19	)	)	PUNCT
gp-367	88	20	.	.	PUNCT
gp-367	89	1	the	the	DET
gp-367	89	2	criteria	criterion	NOUN
gp-367	89	3	established	establish	VERB
gp-367	89	4	for	for	ADP
gp-367	89	5	respondents	respondent	NOUN
gp-367	89	6	included	include	VERB
gp-367	89	7	active	active	ADJ
gp-367	89	8	linkaja	linkaja	NOUN
gp-367	89	9	users	user	NOUN
gp-367	89	10	as	as	ADP
gp-367	89	11	of	of	ADP
gp-367	89	12	2025	2025	NUM
gp-367	89	13	,	,	PUNCT
gp-367	89	14	residing	reside	VERB
gp-367	89	15	in	in	ADP
gp-367	89	16	padang	padang	PROPN
gp-367	89	17	city	city	PROPN
gp-367	89	18	,	,	PUNCT
gp-367	89	19	being	be	AUX
gp-367	89	20	above	above	ADP
gp-367	89	21	17	17	NUM
gp-367	89	22	years	year	NOUN
gp-367	89	23	of	of	ADP
gp-367	89	24	age	age	NOUN
gp-367	89	25	,	,	PUNCT
gp-367	89	26	and	and	CCONJ
gp-367	89	27	having	have	VERB
gp-367	89	28	experienced	experience	VERB
gp-367	89	29	issues	issue	NOUN
gp-367	89	30	in	in	ADP
gp-367	89	31	using	use	VERB
gp-367	89	32	linkaja	linkaja	PROPN
gp-367	89	33	services	service	NOUN
gp-367	89	34	.	.	PUNCT
gp-367	90	1	the	the	DET
gp-367	90	2	determination	determination	NOUN
gp-367	90	3	of	of	ADP
gp-367	90	4	the	the	DET
gp-367	90	5	sample	sample	NOUN
gp-367	90	6	size	size	NOUN
gp-367	90	7	was	be	AUX
gp-367	90	8	based	base	VERB
gp-367	90	9	on	on	ADP
gp-367	90	10	the	the	DET
gp-367	90	11	recommendation	recommendation	NOUN
gp-367	90	12	of	of	ADP
gp-367	90	13	f.	f.	PROPN
gp-367	90	14	hair	hair	PROPN
gp-367	90	15	jr	jr	PROPN
gp-367	90	16	et	et	PROPN
gp-367	90	17	al	al	PROPN
gp-367	90	18	.	.	PROPN
gp-367	91	1	(	(	PUNCT
gp-367	91	2	2014	2014	NUM
gp-367	91	3	)	)	PUNCT
gp-367	91	4	,	,	PUNCT
gp-367	91	5	which	which	PRON
gp-367	91	6	suggests	suggest	VERB
gp-367	91	7	that	that	SCONJ
gp-367	91	8	the	the	DET
gp-367	91	9	number	number	NOUN
gp-367	91	10	of	of	ADP
gp-367	91	11	samples	sample	NOUN
gp-367	91	12	should	should	AUX
gp-367	91	13	be	be	AUX
gp-367	91	14	five	five	NUM
gp-367	91	15	to	to	PART
gp-367	91	16	ten	ten	NUM
gp-367	91	17	times	time	NOUN
gp-367	91	18	the	the	DET
gp-367	91	19	number	number	NOUN
gp-367	91	20	of	of	ADP
gp-367	91	21	indicators	indicator	NOUN
gp-367	91	22	.	.	PUNCT
gp-367	92	1	with	with	ADP
gp-367	92	2	28	28	NUM
gp-367	92	3	indicators	indicator	NOUN
gp-367	92	4	used	use	VERB
gp-367	92	5	in	in	ADP
gp-367	92	6	this	this	DET
gp-367	92	7	study	study	NOUN
gp-367	92	8	,	,	PUNCT
gp-367	92	9	the	the	DET
gp-367	92	10	target	target	NOUN
gp-367	92	11	sample	sample	NOUN
gp-367	92	12	size	size	NOUN
gp-367	92	13	was	be	AUX
gp-367	92	14	set	set	VERB
gp-367	92	15	at	at	ADP
gp-367	92	16	280	280	NUM
gp-367	92	17	respondents	respondent	NOUN
gp-367	92	18	.	.	PUNCT
gp-367	93	1	the	the	DET
gp-367	93	2	variables	variable	NOUN
gp-367	93	3	in	in	ADP
gp-367	93	4	this	this	DET
gp-367	93	5	study	study	NOUN
gp-367	93	6	were	be	AUX
gp-367	93	7	operationalized	operationalize	VERB
gp-367	93	8	as	as	ADP
gp-367	93	9	follows	follow	VERB
gp-367	93	10	.	.	PUNCT
gp-367	94	1	customer	customer	NOUN
gp-367	94	2	satisfaction	satisfaction	NOUN
gp-367	94	3	(	(	PUNCT
gp-367	94	4	y	y	NOUN
gp-367	94	5	)	)	PUNCT
gp-367	94	6	,	,	PUNCT
gp-367	94	7	as	as	ADP
gp-367	94	8	the	the	DET
gp-367	94	9	dependent	dependent	ADJ
gp-367	94	10	variable	variable	NOUN
gp-367	94	11	,	,	PUNCT
gp-367	94	12	was	be	AUX
gp-367	94	13	measured	measure	VERB
gp-367	94	14	using	use	VERB
gp-367	94	15	three	three	NUM
gp-367	94	16	indicators	indicator	NOUN
gp-367	94	17	adapted	adapt	VERB
gp-367	94	18	from	from	ADP
gp-367	94	19	ajina	ajina	PROPN
gp-367	94	20	et	et	PROPN
gp-367	94	21	al	al	PROPN
gp-367	94	22	.	.	PROPN
gp-367	95	1	(	(	PUNCT
gp-367	95	2	2023	2023	NUM
gp-367	95	3	)	)	PUNCT
gp-367	95	4	,	,	PUNCT
gp-367	95	5	namely	namely	ADV
gp-367	95	6	expectation	expectation	NOUN
gp-367	95	7	fulfillment	fulfillment	NOUN
gp-367	95	8	,	,	PUNCT
gp-367	95	9	payment	payment	NOUN
gp-367	95	10	satisfaction	satisfaction	NOUN
gp-367	95	11	,	,	PUNCT
gp-367	95	12	and	and	CCONJ
gp-367	95	13	ease	ease	NOUN
gp-367	95	14	of	of	ADP
gp-367	95	15	use	use	NOUN
gp-367	95	16	.	.	PUNCT
gp-367	96	1	product	product	NOUN
gp-367	96	2	quality	quality	NOUN
gp-367	96	3	(	(	PUNCT
gp-367	96	4	x1	x1	PROPN
gp-367	96	5	)	)	PUNCT
gp-367	96	6	,	,	PUNCT
gp-367	96	7	as	as	ADP
gp-367	96	8	the	the	DET
gp-367	96	9	independent	independent	ADJ
gp-367	96	10	variable	variable	NOUN
gp-367	96	11	,	,	PUNCT
gp-367	96	12	was	be	AUX
gp-367	96	13	measured	measure	VERB
gp-367	96	14	using	use	VERB
gp-367	96	15	indicators	indicator	NOUN
gp-367	96	16	from	from	ADP
gp-367	96	17	phonthanukitithaworn	phonthanukitithaworn	PROPN
gp-367	96	18	et	et	PROPN
gp-367	96	19	al	al	PROPN
gp-367	96	20	.	.	PROPN
gp-367	96	21	(	(	PUNCT
gp-367	96	22	2021	2021	NUM
gp-367	96	23	)	)	PUNCT
gp-367	96	24	,	,	PUNCT
gp-367	96	25	which	which	PRON
gp-367	96	26	include	include	VERB
gp-367	96	27	security	security	NOUN
gp-367	96	28	,	,	PUNCT
gp-367	96	29	special	special	ADJ
gp-367	96	30	offers	offer	NOUN
gp-367	96	31	,	,	PUNCT
gp-367	96	32	convenience	convenience	NOUN
gp-367	96	33	,	,	PUNCT
gp-367	96	34	and	and	CCONJ
gp-367	96	35	flexibility	flexibility	NOUN
gp-367	96	36	.	.	PUNCT
gp-367	97	1	service	service	NOUN
gp-367	97	2	quality	quality	NOUN
gp-367	97	3	(	(	PUNCT
gp-367	97	4	x2	x2	PROPN
gp-367	97	5	)	)	PUNCT
gp-367	97	6	was	be	AUX
gp-367	97	7	measured	measure	VERB
gp-367	97	8	using	use	VERB
gp-367	97	9	indicators	indicator	NOUN
gp-367	97	10	from	from	ADP
gp-367	97	11	ajina	ajina	PROPN
gp-367	97	12	et	et	PROPN
gp-367	97	13	al	al	PROPN
gp-367	97	14	.	.	PROPN
gp-367	98	1	(	(	PUNCT
gp-367	98	2	2023	2023	NUM
gp-367	98	3	)	)	PUNCT
gp-367	98	4	,	,	PUNCT
gp-367	98	5	encompassing	encompass	VERB
gp-367	98	6	professional	professional	ADJ
gp-367	98	7	service	service	NOUN
gp-367	98	8	,	,	PUNCT
gp-367	98	9	customized	customized	ADJ
gp-367	98	10	service	service	NOUN
gp-367	98	11	,	,	PUNCT
gp-367	98	12	fast	fast	ADJ
gp-367	98	13	connectivity	connectivity	NOUN
gp-367	98	14	,	,	PUNCT
gp-367	98	15	and	and	CCONJ
gp-367	98	16	payment	payment	NOUN
gp-367	98	17	options	option	NOUN
gp-367	98	18	.	.	PUNCT
gp-367	99	1	meanwhile	meanwhile	ADV
gp-367	99	2	,	,	PUNCT
gp-367	99	3	customer	customer	NOUN
gp-367	99	4	perceived	perceive	VERB
gp-367	99	5	value	value	NOUN
gp-367	99	6	(	(	PUNCT
gp-367	99	7	z	z	NOUN
gp-367	99	8	)	)	PUNCT
gp-367	99	9	,	,	PUNCT
gp-367	99	10	as	as	ADP
gp-367	99	11	the	the	DET
gp-367	99	12	mediating	mediate	VERB
gp-367	99	13	variable	variable	NOUN
gp-367	99	14	,	,	PUNCT
gp-367	99	15	was	be	AUX
gp-367	99	16	measured	measure	VERB
gp-367	99	17	using	use	VERB
gp-367	99	18	indicators	indicator	NOUN
gp-367	99	19	from	from	ADP
gp-367	99	20	dhaigude	dhaigude	VERB
gp-367	99	21	et	et	PROPN
gp-367	99	22	al	al	PROPN
gp-367	99	23	.	.	PROPN
gp-367	99	24	(	(	PUNCT
gp-367	99	25	2023	2023	NUM
gp-367	99	26	)	)	PUNCT
gp-367	99	27	,	,	PUNCT
gp-367	99	28	including	include	VERB
gp-367	99	29	value	value	NOUN
gp-367	99	30	for	for	ADP
gp-367	99	31	money	money	NOUN
gp-367	99	32	,	,	PUNCT
gp-367	99	33	fair	fair	ADJ
gp-367	99	34	payment	payment	NOUN
gp-367	99	35	,	,	PUNCT
gp-367	99	36	price	price	NOUN
gp-367	99	37	balance	balance	NOUN
gp-367	99	38	,	,	PUNCT
gp-367	99	39	and	and	CCONJ
gp-367	99	40	reasonable	reasonable	ADJ
gp-367	99	41	cost	cost	NOUN
gp-367	99	42	.	.	PUNCT
gp-367	100	1	data	datum	NOUN
gp-367	100	2	analysis	analysis	NOUN
gp-367	100	3	was	be	AUX
gp-367	100	4	conducted	conduct	VERB
gp-367	100	5	using	use	VERB
gp-367	100	6	partial	partial	ADJ
gp-367	100	7	least	least	ADJ
gp-367	100	8	squares	square	NOUN
gp-367	100	9	structural	structural	ADJ
gp-367	100	10	equation	equation	NOUN
gp-367	100	11	modeling	modeling	NOUN
gp-367	100	12	(	(	PUNCT
gp-367	100	13	pls	pls	INTJ
gp-367	100	14	-	-	PUNCT
gp-367	100	15	sem	sem	NOUN
gp-367	100	16	)	)	PUNCT
gp-367	100	17	with	with	ADP
gp-367	100	18	the	the	DET
gp-367	100	19	smartpls	smartpls	NOUN
gp-367	100	20	4.0	4.0	NUM
gp-367	100	21	software	software	NOUN
gp-367	100	22	.	.	PUNCT
gp-367	101	1	this	this	DET
gp-367	101	2	approach	approach	NOUN
gp-367	101	3	was	be	AUX
gp-367	101	4	chosen	choose	VERB
gp-367	101	5	because	because	SCONJ
gp-367	101	6	of	of	ADP
gp-367	101	7	its	its	PRON
gp-367	101	8	capability	capability	NOUN
gp-367	101	9	to	to	PART
gp-367	101	10	analyze	analyze	VERB
gp-367	101	11	complex	complex	ADJ
gp-367	101	12	predictive	predictive	ADJ
gp-367	101	13	models	model	NOUN
gp-367	101	14	without	without	ADP
gp-367	101	15	requiring	require	VERB
gp-367	101	16	strict	strict	ADJ
gp-367	101	17	data	datum	NOUN
gp-367	101	18	distribution	distribution	NOUN
gp-367	101	19	assumptions	assumption	NOUN
gp-367	101	20	(	(	PUNCT
gp-367	101	21	f.	f.	PROPN
gp-367	101	22	hair	hair	PROPN
gp-367	101	23	jr	jr	PROPN
gp-367	101	24	et	et	PROPN
gp-367	101	25	al	al	PROPN
gp-367	101	26	.	.	PROPN
gp-367	101	27	,	,	PUNCT
gp-367	101	28	2014	2014	NUM
gp-367	101	29	)	)	PUNCT
gp-367	101	30	.	.	PUNCT
gp-367	102	1	the	the	DET
gp-367	102	2	analysis	analysis	NOUN
gp-367	102	3	process	process	NOUN
gp-367	102	4	was	be	AUX
gp-367	102	5	carried	carry	VERB
gp-367	102	6	out	out	ADP
gp-367	102	7	in	in	ADP
gp-367	102	8	two	two	NUM
gp-367	102	9	main	main	ADJ
gp-367	102	10	stages	stage	NOUN
gp-367	102	11	as	as	SCONJ
gp-367	102	12	recommended	recommend	VERB
gp-367	102	13	by	by	ADP
gp-367	102	14	hair	hair	NOUN
gp-367	102	15	(	(	PUNCT
gp-367	102	16	2019	2019	NUM
gp-367	102	17	)	)	PUNCT
gp-367	102	18	.	.	PUNCT
gp-367	103	1	the	the	DET
gp-367	103	2	first	first	ADJ
gp-367	103	3	stage	stage	NOUN
gp-367	103	4	involved	involve	VERB
gp-367	103	5	the	the	DET
gp-367	103	6	evaluation	evaluation	NOUN
gp-367	103	7	of	of	ADP
gp-367	103	8	the	the	DET
gp-367	103	9	measurement	measurement	NOUN
gp-367	103	10	model	model	NOUN
gp-367	103	11	(	(	PUNCT
gp-367	103	12	outer	outer	ADJ
gp-367	103	13	model	model	NOUN
gp-367	103	14	)	)	PUNCT
gp-367	103	15	to	to	PART
gp-367	103	16	ensure	ensure	VERB
gp-367	103	17	the	the	DET
gp-367	103	18	validity	validity	NOUN
gp-367	103	19	and	and	CCONJ
gp-367	103	20	reliability	reliability	NOUN
gp-367	103	21	of	of	ADP
gp-367	103	22	the	the	DET
gp-367	103	23	research	research	NOUN
gp-367	103	24	instruments	instrument	NOUN
gp-367	103	25	.	.	PUNCT
gp-367	104	1	convergent	convergent	ADJ
gp-367	104	2	validity	validity	NOUN
gp-367	104	3	was	be	AUX
gp-367	104	4	assessed	assess	VERB
gp-367	104	5	through	through	ADP
gp-367	104	6	the	the	DET
gp-367	104	7	average	average	ADJ
gp-367	104	8	variance	variance	NOUN
gp-367	104	9	extracted	extract	VERB
gp-367	104	10	(	(	PUNCT
gp-367	104	11	ave	ave	NOUN
gp-367	104	12	)	)	PUNCT
gp-367	104	13	value	value	NOUN
gp-367	104	14	with	with	ADP
gp-367	104	15	a	a	DET
gp-367	104	16	minimum	minimum	ADJ
gp-367	104	17	threshold	threshold	NOUN
gp-367	104	18	of	of	ADP
gp-367	104	19	0.50	0.50	NUM
gp-367	104	20	,	,	PUNCT
gp-367	104	21	while	while	SCONJ
gp-367	104	22	discriminant	discriminant	ADJ
gp-367	104	23	validity	validity	NOUN
gp-367	104	24	was	be	AUX
gp-367	104	25	tested	test	VERB
gp-367	104	26	to	to	PART
gp-367	104	27	ensure	ensure	VERB
gp-367	104	28	that	that	SCONJ
gp-367	104	29	each	each	DET
gp-367	104	30	construct	construct	NOUN
gp-367	104	31	was	be	AUX
gp-367	104	32	distinct	distinct	ADJ
gp-367	104	33	from	from	ADP
gp-367	104	34	the	the	DET
gp-367	104	35	others	other	NOUN
gp-367	104	36	.	.	PUNCT
gp-367	105	1	construct	construct	VERB
gp-367	105	2	reliability	reliability	NOUN
gp-367	105	3	was	be	AUX
gp-367	105	4	evaluated	evaluate	VERB
gp-367	105	5	using	use	VERB
gp-367	105	6	composite	composite	ADJ
gp-367	105	7	reliability	reliability	NOUN
gp-367	105	8	,	,	PUNCT
gp-367	105	9	with	with	ADP
gp-367	105	10	acceptable	acceptable	ADJ
gp-367	105	11	values	value	NOUN
gp-367	105	12	ranging	range	VERB
gp-367	105	13	between	between	ADP
gp-367	105	14	0.70	0.70	NUM
gp-367	105	15	and	and	CCONJ
gp-367	105	16	0.95	0.95	NUM
gp-367	105	17	.	.	PUNCT
gp-367	106	1	the	the	DET
gp-367	106	2	second	second	ADJ
gp-367	106	3	stage	stage	NOUN
gp-367	106	4	involved	involve	VERB
gp-367	106	5	the	the	DET
gp-367	106	6	evaluation	evaluation	NOUN
gp-367	106	7	of	of	ADP
gp-367	106	8	the	the	DET
gp-367	106	9	structural	structural	ADJ
gp-367	106	10	model	model	NOUN
gp-367	106	11	(	(	PUNCT
gp-367	106	12	inner	inner	VERB
gp-367	106	13	the	the	DET
gp-367	106	14	influence	influence	NOUN
gp-367	106	15	of	of	ADP
gp-367	106	16	product	product	NOUN
gp-367	106	17	and	and	CCONJ
gp-367	106	18	service	service	NOUN
gp-367	106	19	quality	quality	NOUN
gp-367	106	20	on	on	ADP
gp-367	106	21	satisfaction	satisfaction	NOUN
gp-367	106	22	,	,	PUNCT
gp-367	106	23	with	with	ADP
gp-367	106	24	the	the	DET
gp-367	106	25	mediation	mediation	NOUN
gp-367	106	26	of	of	ADP
gp-367	106	27	perceived	perceive	VERB
gp-367	106	28	value	value	NOUN
gp-367	106	29	on	on	ADP
gp-367	106	30	linkaja	linkaja	PROPN
gp-367	106	31	users	user	NOUN
gp-367	106	32	in	in	ADP
gp-367	106	33	padang	padang	PROPN
gp-367	106	34	city	city	PROPN
gp-367	106	35	2010	2010	NUM
gp-367	106	36	model	model	NOUN
gp-367	106	37	)	)	PUNCT
gp-367	106	38	to	to	PART
gp-367	106	39	test	test	VERB
gp-367	106	40	the	the	DET
gp-367	106	41	research	research	NOUN
gp-367	106	42	hypotheses	hypothesis	NOUN
gp-367	106	43	.	.	PUNCT
gp-367	107	1	this	this	DET
gp-367	107	2	stage	stage	NOUN
gp-367	107	3	assessed	assess	VERB
gp-367	107	4	the	the	DET
gp-367	107	5	r	r	NOUN
gp-367	107	6	-	-	PUNCT
gp-367	107	7	square	square	ADJ
gp-367	107	8	(	(	PUNCT
gp-367	107	9	r²	r²	NOUN
gp-367	107	10	)	)	PUNCT
gp-367	107	11	values	value	NOUN
gp-367	107	12	of	of	ADP
gp-367	107	13	the	the	DET
gp-367	107	14	dependent	dependent	ADJ
gp-367	107	15	variables	variable	NOUN
gp-367	107	16	,	,	PUNCT
gp-367	107	17	the	the	DET
gp-367	107	18	path	path	NOUN
gp-367	107	19	coefficients	coefficient	VERB
gp-367	107	20	to	to	PART
gp-367	107	21	determine	determine	VERB
gp-367	107	22	the	the	DET
gp-367	107	23	direction	direction	NOUN
gp-367	107	24	and	and	CCONJ
gp-367	107	25	strength	strength	NOUN
gp-367	107	26	of	of	ADP
gp-367	107	27	relationships	relationship	NOUN
gp-367	107	28	,	,	PUNCT
gp-367	107	29	and	and	CCONJ
gp-367	107	30	the	the	DET
gp-367	107	31	statistical	statistical	ADJ
gp-367	107	32	significance	significance	NOUN
gp-367	107	33	based	base	VERB
gp-367	107	34	on	on	ADP
gp-367	107	35	the	the	DET
gp-367	107	36	t	t	PROPN
gp-367	107	37	-	-	PUNCT
gp-367	107	38	statistic	statistic	NOUN
gp-367	107	39	values	value	NOUN
gp-367	107	40	obtained	obtain	VERB
gp-367	107	41	through	through	ADP
gp-367	107	42	the	the	DET
gp-367	107	43	bootstrapping	bootstrappe	VERB
gp-367	107	44	procedure	procedure	NOUN
gp-367	107	45	.	.	PUNCT
gp-367	108	1	hypotheses	hypothesis	NOUN
gp-367	108	2	were	be	AUX
gp-367	108	3	accepted	accept	VERB
gp-367	108	4	if	if	SCONJ
gp-367	108	5	the	the	DET
gp-367	108	6	t	t	PROPN
gp-367	108	7	-	-	PUNCT
gp-367	108	8	statistic	statistic	NOUN
gp-367	108	9	value	value	NOUN
gp-367	108	10	exceeded	exceed	VERB
gp-367	108	11	1.96	1.96	NUM
gp-367	108	12	at	at	ADP
gp-367	108	13	a	a	DET
gp-367	108	14	5	5	NUM
gp-367	108	15	%	%	NOUN
gp-367	108	16	significance	significance	NOUN
gp-367	108	17	level	level	NOUN
gp-367	108	18	(	(	PUNCT
gp-367	108	19	f.	f.	PROPN
gp-367	108	20	hair	hair	PROPN
gp-367	108	21	jr	jr	PROPN
gp-367	108	22	et	et	PROPN
gp-367	108	23	al	al	PROPN
gp-367	108	24	.	.	PROPN
gp-367	108	25	,	,	PUNCT
gp-367	108	26	2014	2014	NUM
gp-367	108	27	)	)	PUNCT
gp-367	108	28	.	.	PUNCT
gp-367	109	1	result	result	NOUN
gp-367	109	2	and	and	CCONJ
gp-367	109	3	discussion	discussion	NOUN
gp-367	109	4	responden	responden	VERB
gp-367	109	5	demography	demography	NOUN
gp-367	109	6	the	the	DET
gp-367	109	7	characteristics	characteristic	NOUN
gp-367	109	8	analyzed	analyze	VERB
gp-367	109	9	include	include	VERB
gp-367	109	10	gender	gender	NOUN
gp-367	109	11	,	,	PUNCT
gp-367	109	12	age	age	NOUN
gp-367	109	13	,	,	PUNCT
gp-367	109	14	educational	educational	ADJ
gp-367	109	15	background	background	NOUN
gp-367	109	16	,	,	PUNCT
gp-367	109	17	monthly	monthly	ADJ
gp-367	109	18	income	income	NOUN
gp-367	109	19	,	,	PUNCT
gp-367	109	20	type	type	NOUN
gp-367	109	21	of	of	ADP
gp-367	109	22	occupation	occupation	NOUN
gp-367	109	23	,	,	PUNCT
gp-367	109	24	and	and	CCONJ
gp-367	109	25	duration	duration	NOUN
gp-367	109	26	of	of	ADP
gp-367	109	27	using	use	VERB
gp-367	109	28	the	the	DET
gp-367	109	29	linkaja	linkaja	NOUN
gp-367	109	30	e	e	NOUN
gp-367	109	31	-	-	NOUN
gp-367	109	32	wallet	wallet	NOUN
gp-367	109	33	application	application	NOUN
gp-367	109	34	.	.	PUNCT
gp-367	110	1	the	the	DET
gp-367	110	2	following	follow	VERB
gp-367	110	3	presents	present	VERB
gp-367	110	4	the	the	DET
gp-367	110	5	classification	classification	NOUN
gp-367	110	6	of	of	ADP
gp-367	110	7	respondents	respondent	NOUN
gp-367	110	8	based	base	VERB
gp-367	110	9	on	on	ADP
gp-367	110	10	their	their	PRON
gp-367	110	11	characteristics	characteristic	NOUN
gp-367	110	12	/	/	SYM
gp-367	110	13	profile	profile	NOUN
gp-367	110	14	:	:	PUNCT
gp-367	110	15	table	table	NOUN
gp-367	110	16	1	1	NUM
gp-367	110	17	.	.	PUNCT
gp-367	110	18	responden	responden	ADJ
gp-367	110	19	characteristic	characteristic	NOUN
gp-367	110	20	,	,	PUNCT
gp-367	110	21	n	n	NOUN
gp-367	110	22	=	=	SYM
gp-367	110	23	280	280	NUM
gp-367	110	24	identities	identity	NOUN
gp-367	110	25	frequancy	frequancy	NOUN
gp-367	110	26	percentage	percentage	NOUN
gp-367	110	27	a.	a.	NOUN
gp-367	110	28	gender	gender	NOUN
gp-367	110	29	:	:	PUNCT
gp-367	110	30	1	1	X
gp-367	110	31	.	.	X
gp-367	110	32	man	man	NOUN
gp-367	110	33	114	114	NUM
gp-367	110	34	40,7	40,7	NUM
gp-367	110	35	%	%	NOUN
gp-367	111	1	2	2	NUM
gp-367	111	2	.	.	PUNCT
gp-367	111	3	woman	woman	NOUN
gp-367	111	4	166	166	NUM
gp-367	111	5	59,3	59,3	NUM
gp-367	111	6	%	%	NOUN
gp-367	111	7	b.	b.	NOUN
gp-367	111	8	age	age	NOUN
gp-367	111	9	:	:	PUNCT
gp-367	111	10	1	1	X
gp-367	111	11	.	.	X
gp-367	111	12	18–25	18–25	NUM
gp-367	111	13	years	year	NOUN
gp-367	111	14	old	old	ADJ
gp-367	111	15	72	72	NUM
gp-367	111	16	25,7	25,7	NUM
gp-367	111	17	%	%	NOUN
gp-367	111	18	2	2	NUM
gp-367	111	19	.	.	NUM
gp-367	111	20	26–35	26–35	NUM
gp-367	111	21	years	year	NOUN
gp-367	111	22	old	old	ADJ
gp-367	111	23	67	67	NUM
gp-367	111	24	23,9	23,9	NUM
gp-367	111	25	%	%	NOUN
gp-367	111	26	3	3	NUM
gp-367	111	27	.	.	NOUN
gp-367	111	28	36–45	36–45	NUM
gp-367	111	29	years	year	NOUN
gp-367	111	30	old	old	ADJ
gp-367	111	31	73	73	NUM
gp-367	112	1	26,1	26,1	NUM
gp-367	112	2	%	%	NOUN
gp-367	112	3	4	4	NUM
gp-367	112	4	.	.	PUNCT
gp-367	113	1	>	>	PUNCT
gp-367	113	2	45	45	NUM
gp-367	113	3	years	year	NOUN
gp-367	113	4	old	old	ADJ
gp-367	113	5	68	68	NUM
gp-367	113	6	24,3	24,3	NUM
gp-367	113	7	%	%	NOUN
gp-367	113	8	c.	c.	NOUN
gp-367	113	9	last	last	ADJ
gp-367	113	10	education	education	NOUN
gp-367	113	11	:	:	PUNCT
gp-367	113	12	1	1	X
gp-367	113	13	.	.	X
gp-367	113	14	sma	sma	VERB
gp-367	113	15	78	78	NUM
gp-367	113	16	27,9	27,9	NUM
gp-367	113	17	%	%	NOUN
gp-367	113	18	2	2	NUM
gp-367	113	19	.	.	PUNCT
gp-367	114	1	d3	d3	VERB
gp-367	114	2	62	62	NUM
gp-367	114	3	22,1	22,1	NUM
gp-367	114	4	%	%	NOUN
gp-367	114	5	3	3	NUM
gp-367	114	6	.	.	PUNCT
gp-367	115	1	s1	s1	NOUN
gp-367	115	2	61	61	NUM
gp-367	115	3	21,8	21,8	NUM
gp-367	115	4	%	%	NOUN
gp-367	115	5	4	4	NUM
gp-367	115	6	.	.	X
gp-367	115	7	s2	s2	VERB
gp-367	115	8	69	69	NUM
gp-367	115	9	24,6	24,6	NUM
gp-367	115	10	%	%	NOUN
gp-367	115	11	5	5	NUM
gp-367	115	12	.	.	X
gp-367	116	1	s3	s3	PROPN
gp-367	116	2	10	10	NUM
gp-367	116	3	3,6	3,6	NUM
gp-367	116	4	%	%	NOUN
gp-367	116	5	d.	d.	PROPN
gp-367	116	6	income	income	PROPN
gp-367	116	7	/	/	SYM
gp-367	116	8	allowance	allowance	NOUN
gp-367	116	9	:	:	PUNCT
gp-367	117	1	1	1	X
gp-367	117	2	.	.	PUNCT
gp-367	117	3	<	<	X
gp-367	117	4	idr1.000.000	idr1.000.000	PROPN
gp-367	117	5	57	57	NUM
gp-367	117	6	20,4	20,4	NOUN
gp-367	117	7	%	%	NOUN
gp-367	117	8	2	2	NUM
gp-367	117	9	.	.	PUNCT
gp-367	117	10	idr	idr	PROPN
gp-367	117	11	1.000.000–2.000.000	1.000.000–2.000.000	NUM
gp-367	117	12	64	64	NUM
gp-367	117	13	22,9	22,9	NUM
gp-367	117	14	%	%	NOUN
gp-367	117	15	3	3	NUM
gp-367	117	16	.	.	PUNCT
gp-367	117	17	idr	idr	VERB
gp-367	117	18	2.000.001–3.000.000	2.000.001–3.000.000	NUM
gp-367	117	19	49	49	NUM
gp-367	117	20	17,5	17,5	NUM
gp-367	117	21	%	%	NOUN
gp-367	117	22	4	4	NUM
gp-367	117	23	.	.	PUNCT
gp-367	117	24	idr	idr	VERB
gp-367	117	25	3.000.001–4.000.000	3.000.001–4.000.000	NUM
gp-367	117	26	53	53	NUM
gp-367	117	27	18,9	18,9	NUM
gp-367	117	28	%	%	NOUN
gp-367	117	29	5	5	NUM
gp-367	117	30	.	.	PUNCT
gp-367	117	31	>	>	X
gp-367	118	1	idr	idr	PROPN
gp-367	118	2	4.000.000	4.000.000	NUM
gp-367	118	3	57	57	NUM
gp-367	118	4	20,4	20,4	NUM
gp-367	118	5	%	%	NOUN
gp-367	118	6	e.	e.	PROPN
gp-367	118	7	type	type	NOUN
gp-367	118	8	of	of	ADP
gp-367	118	9	job	job	NOUN
gp-367	118	10	:	:	PUNCT
gp-367	118	11	1	1	X
gp-367	118	12	.	.	X
gp-367	118	13	student	student	NOUN
gp-367	118	14	46	46	NUM
gp-367	118	15	16,4	16,4	NUM
gp-367	118	16	%	%	NOUN
gp-367	118	17	2	2	NUM
gp-367	118	18	.	.	PUNCT
gp-367	118	19	civil	civil	ADJ
gp-367	118	20	servant	servant	NOUN
gp-367	118	21	84	84	NUM
gp-367	118	22	30,0	30,0	NUM
gp-367	118	23	%	%	NOUN
gp-367	118	24	3	3	NUM
gp-367	118	25	.	.	PUNCT
gp-367	118	26	private	private	ADJ
gp-367	118	27	employees	employee	NOUN
gp-367	118	28	70	70	NUM
gp-367	118	29	25,0	25,0	NUM
gp-367	118	30	%	%	NOUN
gp-367	118	31	4	4	NUM
gp-367	118	32	.	.	X
gp-367	118	33	self	self	NOUN
gp-367	118	34	employed	employ	VERB
gp-367	118	35	80	80	NUM
gp-367	118	36	28,6	28,6	NUM
gp-367	118	37	%	%	NOUN
gp-367	118	38	f.	f.	PROPN
gp-367	118	39	long	long	ADJ
gp-367	118	40	use	use	NOUN
gp-367	118	41	:	:	PUNCT
gp-367	118	42	1	1	X
gp-367	118	43	.	.	PUNCT
gp-367	118	44	<	<	X
gp-367	118	45	6	6	NUM
gp-367	118	46	months	month	NOUN
gp-367	118	47	63	63	NUM
gp-367	118	48	22,5	22,5	NUM
gp-367	118	49	%	%	NOUN
gp-367	118	50	2	2	NUM
gp-367	118	51	.	.	PUNCT
gp-367	118	52	6–12	6–12	NUM
gp-367	118	53	months	month	NOUN
gp-367	118	54	86	86	NUM
gp-367	118	55	30,7	30,7	NUM
gp-367	118	56	%	%	NOUN
gp-367	118	57	3	3	NUM
gp-367	118	58	.	.	PUNCT
gp-367	118	59	1–2	1–2	NUM
gp-367	118	60	years	year	NOUN
gp-367	118	61	57	57	NUM
gp-367	118	62	20,4	20,4	NUM
gp-367	118	63	%	%	NOUN
gp-367	118	64	4	4	NUM
gp-367	118	65	.	.	PUNCT
gp-367	118	66	>	>	SYM
gp-367	118	67	2	2	NUM
gp-367	118	68	years	year	NOUN
gp-367	118	69	74	74	NUM
gp-367	118	70	26,4	26,4	NUM
gp-367	118	71	%	%	NOUN
gp-367	118	72	the	the	DET
gp-367	118	73	influence	influence	NOUN
gp-367	118	74	of	of	ADP
gp-367	118	75	product	product	NOUN
gp-367	118	76	and	and	CCONJ
gp-367	118	77	service	service	NOUN
gp-367	118	78	quality	quality	NOUN
gp-367	118	79	on	on	ADP
gp-367	118	80	satisfaction	satisfaction	NOUN
gp-367	118	81	,	,	PUNCT
gp-367	118	82	with	with	ADP
gp-367	118	83	the	the	DET
gp-367	118	84	mediation	mediation	NOUN
gp-367	118	85	of	of	ADP
gp-367	118	86	perceived	perceive	VERB
gp-367	118	87	value	value	NOUN
gp-367	118	88	and	and	CCONJ
gp-367	118	89	the	the	DET
gp-367	118	90	moderate	moderate	ADJ
gp-367	118	91	role	role	NOUN
gp-367	118	92	of	of	ADP
gp-367	118	93	social	social	ADJ
gp-367	118	94	media	medium	NOUN
gp-367	118	95	on	on	ADP
gp-367	118	96	linkaja	linkaja	PROPN
gp-367	118	97	users	user	NOUN
gp-367	118	98	in	in	ADP
gp-367	118	99	padang	padang	PROPN
gp-367	118	100	city	city	PROPN
gp-367	118	101	2011	2011	NUM
gp-367	118	102	based	base	VERB
gp-367	118	103	on	on	ADP
gp-367	118	104	the	the	DET
gp-367	118	105	table	table	NOUN
gp-367	118	106	above	above	ADV
gp-367	118	107	,	,	PUNCT
gp-367	118	108	this	this	DET
gp-367	118	109	study	study	NOUN
gp-367	118	110	involved	involve	VERB
gp-367	118	111	a	a	DET
gp-367	118	112	total	total	NOUN
gp-367	118	113	of	of	ADP
gp-367	118	114	280	280	NUM
gp-367	118	115	respondents	respondent	NOUN
gp-367	118	116	who	who	PRON
gp-367	118	117	met	meet	VERB
gp-367	118	118	the	the	DET
gp-367	118	119	predetermined	predetermine	VERB
gp-367	118	120	criteria	criterion	NOUN
gp-367	118	121	.	.	PUNCT
gp-367	119	1	the	the	DET
gp-367	119	2	demographic	demographic	ADJ
gp-367	119	3	profile	profile	NOUN
gp-367	119	4	of	of	ADP
gp-367	119	5	the	the	DET
gp-367	119	6	sample	sample	NOUN
gp-367	119	7	is	be	AUX
gp-367	119	8	described	describe	VERB
gp-367	119	9	as	as	ADP
gp-367	119	10	follows	follow	VERB
gp-367	119	11	.	.	PUNCT
gp-367	120	1	in	in	ADP
gp-367	120	2	terms	term	NOUN
gp-367	120	3	of	of	ADP
gp-367	120	4	gender	gender	NOUN
gp-367	120	5	,	,	PUNCT
gp-367	120	6	the	the	DET
gp-367	120	7	sample	sample	NOUN
gp-367	120	8	was	be	AUX
gp-367	120	9	dominated	dominate	VERB
gp-367	120	10	by	by	ADP
gp-367	120	11	female	female	ADJ
gp-367	120	12	respondents	respondent	NOUN
gp-367	120	13	(	(	PUNCT
gp-367	120	14	59.3	59.3	NUM
gp-367	120	15	%	%	NOUN
gp-367	120	16	)	)	PUNCT
gp-367	120	17	,	,	PUNCT
gp-367	120	18	while	while	SCONJ
gp-367	120	19	males	male	NOUN
gp-367	120	20	accounted	account	VERB
gp-367	120	21	for	for	ADP
gp-367	120	22	40.7	40.7	NUM
gp-367	120	23	%	%	NOUN
gp-367	120	24	of	of	ADP
gp-367	120	25	the	the	DET
gp-367	120	26	total	total	NOUN
gp-367	120	27	.	.	PUNCT
gp-367	121	1	the	the	DET
gp-367	121	2	age	age	NOUN
gp-367	121	3	distribution	distribution	NOUN
gp-367	121	4	of	of	ADP
gp-367	121	5	respondents	respondent	NOUN
gp-367	121	6	was	be	AUX
gp-367	121	7	relatively	relatively	ADV
gp-367	121	8	balanced	balanced	ADJ
gp-367	121	9	across	across	ADP
gp-367	121	10	all	all	DET
gp-367	121	11	categories	category	NOUN
gp-367	121	12	,	,	PUNCT
gp-367	121	13	with	with	ADP
gp-367	121	14	25.7	25.7	NUM
gp-367	121	15	%	%	NOUN
gp-367	121	16	aged	aged	ADJ
gp-367	121	17	18–25	18–25	NUM
gp-367	121	18	years	year	NOUN
gp-367	121	19	,	,	PUNCT
gp-367	121	20	23.9	23.9	NUM
gp-367	121	21	%	%	NOUN
gp-367	121	22	aged	aged	ADJ
gp-367	121	23	26–35	26–35	NUM
gp-367	121	24	years	year	NOUN
gp-367	121	25	,	,	PUNCT
gp-367	121	26	26.1	26.1	NUM
gp-367	121	27	%	%	NOUN
gp-367	121	28	aged	aged	ADJ
gp-367	121	29	36–45	36–45	NUM
gp-367	121	30	years	year	NOUN
gp-367	121	31	,	,	PUNCT
gp-367	121	32	and	and	CCONJ
gp-367	121	33	24.3	24.3	NUM
gp-367	121	34	%	%	NOUN
gp-367	121	35	aged	aged	ADJ
gp-367	121	36	over	over	ADP
gp-367	121	37	45	45	NUM
gp-367	121	38	years	year	NOUN
gp-367	121	39	.	.	PUNCT
gp-367	122	1	the	the	DET
gp-367	122	2	respondents	respondent	NOUN
gp-367	122	3	’	'	PUNCT
gp-367	122	4	educational	educational	ADJ
gp-367	122	5	background	background	NOUN
gp-367	122	6	showed	show	VERB
gp-367	122	7	considerable	considerable	ADJ
gp-367	122	8	diversity	diversity	NOUN
gp-367	122	9	.	.	PUNCT
gp-367	123	1	the	the	DET
gp-367	123	2	largest	large	ADJ
gp-367	123	3	group	group	NOUN
gp-367	123	4	consisted	consist	VERB
gp-367	123	5	of	of	ADP
gp-367	123	6	high	high	ADJ
gp-367	123	7	school	school	NOUN
gp-367	123	8	graduates	graduate	NOUN
gp-367	123	9	(	(	PUNCT
gp-367	123	10	27.9	27.9	NUM
gp-367	123	11	%	%	NOUN
gp-367	123	12	)	)	PUNCT
gp-367	123	13	,	,	PUNCT
gp-367	123	14	followed	follow	VERB
gp-367	123	15	by	by	ADP
gp-367	123	16	those	those	PRON
gp-367	123	17	with	with	ADP
gp-367	123	18	a	a	DET
gp-367	123	19	master	master	NOUN
gp-367	123	20	’s	’s	PART
gp-367	123	21	degree	degree	NOUN
gp-367	123	22	(	(	PUNCT
gp-367	123	23	24.6	24.6	NUM
gp-367	123	24	%	%	NOUN
gp-367	123	25	)	)	PUNCT
gp-367	123	26	,	,	PUNCT
gp-367	123	27	a	a	DET
gp-367	123	28	diploma	diploma	NOUN
gp-367	123	29	(	(	PUNCT
gp-367	123	30	22.1	22.1	NUM
gp-367	123	31	%	%	NOUN
gp-367	123	32	)	)	PUNCT
gp-367	123	33	,	,	PUNCT
gp-367	123	34	and	and	CCONJ
gp-367	123	35	a	a	DET
gp-367	123	36	bachelor	bachelor	NOUN
gp-367	123	37	’s	’s	NOUN
gp-367	123	38	degree	degree	NOUN
gp-367	123	39	(	(	PUNCT
gp-367	123	40	21.8	21.8	NUM
gp-367	123	41	%	%	NOUN
gp-367	123	42	)	)	PUNCT
gp-367	123	43	.	.	PUNCT
gp-367	124	1	a	a	DET
gp-367	124	2	small	small	ADJ
gp-367	124	3	proportion	proportion	NOUN
gp-367	124	4	of	of	ADP
gp-367	124	5	respondents	respondent	NOUN
gp-367	124	6	held	hold	VERB
gp-367	124	7	a	a	DET
gp-367	124	8	doctoral	doctoral	ADJ
gp-367	124	9	degree	degree	NOUN
gp-367	124	10	(	(	PUNCT
gp-367	124	11	3.6	3.6	NUM
gp-367	124	12	%	%	NOUN
gp-367	124	13	)	)	PUNCT
gp-367	124	14	.	.	PUNCT
gp-367	125	1	monthly	monthly	ADJ
gp-367	125	2	income	income	NOUN
gp-367	125	3	levels	level	NOUN
gp-367	125	4	also	also	ADV
gp-367	125	5	varied	varied	ADJ
gp-367	125	6	,	,	PUNCT
gp-367	125	7	with	with	ADP
gp-367	125	8	the	the	DET
gp-367	125	9	largest	large	ADJ
gp-367	125	10	segment	segment	NOUN
gp-367	125	11	(	(	PUNCT
gp-367	125	12	22.9	22.9	NUM
gp-367	125	13	%	%	NOUN
gp-367	125	14	)	)	PUNCT
gp-367	125	15	earning	earn	VERB
gp-367	125	16	between	between	ADP
gp-367	125	17	idr	idr	PROPN
gp-367	125	18	1,000,000	1,000,000	NUM
gp-367	125	19	and	and	CCONJ
gp-367	125	20	idr	idr	VERB
gp-367	125	21	2,000,000	2,000,000	NUM
gp-367	125	22	.	.	PUNCT
gp-367	126	1	regarding	regard	VERB
gp-367	126	2	occupation	occupation	NOUN
gp-367	126	3	,	,	PUNCT
gp-367	126	4	the	the	DET
gp-367	126	5	majority	majority	NOUN
gp-367	126	6	of	of	ADP
gp-367	126	7	respondents	respondent	NOUN
gp-367	126	8	were	be	AUX
gp-367	126	9	civil	civil	ADJ
gp-367	126	10	servants	servant	NOUN
gp-367	126	11	(	(	PUNCT
gp-367	126	12	30.0	30.0	NUM
gp-367	126	13	%	%	NOUN
gp-367	126	14	)	)	PUNCT
gp-367	126	15	,	,	PUNCT
gp-367	126	16	entrepreneurs	entrepreneur	NOUN
gp-367	126	17	(	(	PUNCT
gp-367	126	18	28.6	28.6	NUM
gp-367	126	19	%	%	NOUN
gp-367	126	20	)	)	PUNCT
gp-367	126	21	,	,	PUNCT
gp-367	126	22	and	and	CCONJ
gp-367	126	23	private	private	ADJ
gp-367	126	24	employees	employee	NOUN
gp-367	126	25	(	(	PUNCT
gp-367	126	26	25.0	25.0	NUM
gp-367	126	27	%	%	NOUN
gp-367	126	28	)	)	PUNCT
gp-367	126	29	,	,	PUNCT
gp-367	126	30	while	while	SCONJ
gp-367	126	31	students	student	NOUN
gp-367	126	32	made	make	VERB
gp-367	126	33	up	up	ADP
gp-367	126	34	16.4	16.4	NUM
gp-367	126	35	%	%	NOUN
gp-367	126	36	of	of	ADP
gp-367	126	37	the	the	DET
gp-367	126	38	total	total	ADJ
gp-367	126	39	sample	sample	NOUN
gp-367	126	40	.	.	PUNCT
gp-367	127	1	finally	finally	ADV
gp-367	127	2	,	,	PUNCT
gp-367	127	3	the	the	DET
gp-367	127	4	duration	duration	NOUN
gp-367	127	5	of	of	ADP
gp-367	127	6	linkaja	linkaja	PROPN
gp-367	127	7	usage	usage	NOUN
gp-367	127	8	reflected	reflect	VERB
gp-367	127	9	varying	vary	VERB
gp-367	127	10	levels	level	NOUN
gp-367	127	11	of	of	ADP
gp-367	127	12	experience	experience	NOUN
gp-367	127	13	among	among	ADP
gp-367	127	14	respondents	respondent	NOUN
gp-367	127	15	.	.	PUNCT
gp-367	128	1	the	the	DET
gp-367	128	2	largest	large	ADJ
gp-367	128	3	group	group	NOUN
gp-367	128	4	(	(	PUNCT
gp-367	128	5	30.7	30.7	NUM
gp-367	128	6	%	%	NOUN
gp-367	128	7	)	)	PUNCT
gp-367	128	8	had	have	AUX
gp-367	128	9	used	use	VERB
gp-367	128	10	the	the	DET
gp-367	128	11	service	service	NOUN
gp-367	128	12	for	for	ADP
gp-367	128	13	6–12	6–12	NOUN
gp-367	128	14	months	month	NOUN
gp-367	128	15	,	,	PUNCT
gp-367	128	16	followed	follow	VERB
gp-367	128	17	by	by	ADP
gp-367	128	18	users	user	NOUN
gp-367	128	19	with	with	ADP
gp-367	128	20	more	more	ADJ
gp-367	128	21	than	than	ADP
gp-367	128	22	two	two	NUM
gp-367	128	23	years	year	NOUN
gp-367	128	24	of	of	ADP
gp-367	128	25	experience	experience	NOUN
gp-367	128	26	(	(	PUNCT
gp-367	128	27	26.4	26.4	NUM
gp-367	128	28	%	%	NOUN
gp-367	128	29	)	)	PUNCT
gp-367	128	30	.	.	PUNCT
gp-367	129	1	meanwhile	meanwhile	ADV
gp-367	129	2	,	,	PUNCT
gp-367	129	3	newer	new	ADJ
gp-367	129	4	users	user	NOUN
gp-367	129	5	(	(	PUNCT
gp-367	129	6	less	less	ADJ
gp-367	129	7	than	than	ADP
gp-367	129	8	six	six	NUM
gp-367	129	9	months	month	NOUN
gp-367	129	10	)	)	PUNCT
gp-367	129	11	and	and	CCONJ
gp-367	129	12	those	those	PRON
gp-367	129	13	with	with	ADP
gp-367	129	14	1–2	1–2	NUM
gp-367	129	15	years	year	NOUN
gp-367	129	16	of	of	ADP
gp-367	129	17	experience	experience	NOUN
gp-367	129	18	accounted	account	VERB
gp-367	129	19	for	for	ADP
gp-367	129	20	22.5	22.5	NUM
gp-367	129	21	%	%	NOUN
gp-367	129	22	and	and	CCONJ
gp-367	129	23	20.4	20.4	NUM
gp-367	129	24	%	%	NOUN
gp-367	129	25	of	of	ADP
gp-367	129	26	the	the	DET
gp-367	129	27	sample	sample	NOUN
gp-367	129	28	,	,	PUNCT
gp-367	129	29	respectively	respectively	ADV
gp-367	129	30	.	.	PUNCT
gp-367	130	1	confirmatory	confirmatory	NOUN
gp-367	130	2	factor	factor	NOUN
gp-367	130	3	analysis	analysis	NOUN
gp-367	130	4	(	(	PUNCT
gp-367	130	5	cfa	cfa	NOUN
gp-367	130	6	)	)	PUNCT
gp-367	130	7	product	product	NOUN
gp-367	130	8	quality	quality	NOUN
gp-367	130	9	the	the	DET
gp-367	130	10	results	result	NOUN
gp-367	130	11	of	of	ADP
gp-367	130	12	the	the	DET
gp-367	130	13	cfa	cfa	PROPN
gp-367	130	14	test	test	NOUN
gp-367	130	15	for	for	ADP
gp-367	130	16	the	the	DET
gp-367	130	17	product	product	NOUN
gp-367	130	18	quality	quality	NOUN
gp-367	130	19	variable	variable	NOUN
gp-367	130	20	are	be	AUX
gp-367	130	21	as	as	SCONJ
gp-367	130	22	follows	follow	VERB
gp-367	130	23	:	:	PUNCT
gp-367	130	24	the	the	DET
gp-367	130	25	influence	influence	NOUN
gp-367	130	26	of	of	ADP
gp-367	130	27	product	product	NOUN
gp-367	130	28	and	and	CCONJ
gp-367	130	29	service	service	NOUN
gp-367	130	30	quality	quality	NOUN
gp-367	130	31	on	on	ADP
gp-367	130	32	satisfaction	satisfaction	NOUN
gp-367	130	33	,	,	PUNCT
gp-367	130	34	with	with	ADP
gp-367	130	35	the	the	DET
gp-367	130	36	mediation	mediation	NOUN
gp-367	130	37	of	of	ADP
gp-367	130	38	perceived	perceive	VERB
gp-367	130	39	value	value	NOUN
gp-367	130	40	on	on	ADP
gp-367	130	41	linkaja	linkaja	PROPN
gp-367	130	42	users	user	NOUN
gp-367	130	43	in	in	ADP
gp-367	130	44	padang	padang	PROPN
gp-367	130	45	city	city	PROPN
gp-367	130	46	2012	2012	NUM
gp-367	130	47	figure	figure	NOUN
gp-367	130	48	2	2	NUM
gp-367	130	49	.	.	PUNCT
gp-367	130	50	confirmatory	confirmatory	ADJ
gp-367	130	51	factor	factor	NOUN
gp-367	130	52	analysis	analysis	NOUN
gp-367	130	53	(	(	PUNCT
gp-367	130	54	cfa	cfa	NOUN
gp-367	130	55	)	)	PUNCT
gp-367	130	56	product	product	NOUN
gp-367	130	57	quality	quality	NOUN
gp-367	130	58	to	to	PART
gp-367	130	59	facilitate	facilitate	VERB
gp-367	130	60	interpretation	interpretation	NOUN
gp-367	130	61	,	,	PUNCT
gp-367	130	62	the	the	DET
gp-367	130	63	estimated	estimate	VERB
gp-367	130	64	loading	loading	NOUN
gp-367	130	65	factor	factor	NOUN
gp-367	130	66	results	result	NOUN
gp-367	130	67	in	in	ADP
gp-367	130	68	the	the	DET
gp-367	130	69	standardized	standardized	ADJ
gp-367	130	70	regression	regression	NOUN
gp-367	130	71	weight	weight	PROPN
gp-367	130	72	cfa	cfa	PROPN
gp-367	130	73	model	model	NOUN
gp-367	130	74	are	be	AUX
gp-367	130	75	presented	present	VERB
gp-367	130	76	again	again	ADV
gp-367	130	77	in	in	ADP
gp-367	130	78	a	a	DET
gp-367	130	79	tabular	tabular	NOUN
gp-367	130	80	form	form	NOUN
gp-367	130	81	,	,	PUNCT
gp-367	130	82	as	as	SCONJ
gp-367	130	83	shown	show	VERB
gp-367	130	84	in	in	ADP
gp-367	130	85	the	the	DET
gp-367	130	86	table	table	NOUN
gp-367	130	87	below	below	ADV
gp-367	130	88	:	:	PUNCT
gp-367	130	89	table	table	NOUN
gp-367	130	90	3	3	NUM
gp-367	130	91	.	.	PUNCT
gp-367	130	92	cfa	cfa	PROPN
gp-367	130	93	product	product	NOUN
gp-367	130	94	quality	quality	NOUN
gp-367	130	95	dimension	dimension	NOUN
gp-367	130	96	indicator	indicator	NOUN
gp-367	130	97	loading	loading	NOUN
gp-367	130	98	factor	factor	NOUN
gp-367	130	99	decision	decision	NOUN
gp-367	130	100	security	security	NOUN
gp-367	130	101	of	of	ADP
gp-367	130	102	website	website	NOUN
gp-367	130	103	sec_web_1	sec_web_1	VERB
gp-367	130	104	0,932	0,932	NUM
gp-367	130	105	valid	valid	ADJ
gp-367	130	106	sec_web_2	sec_web_2	PROPN
gp-367	130	107	0,947	0,947	NUM
gp-367	130	108	valid	valid	ADJ
gp-367	130	109	sec_web_3	sec_web_3	ADV
gp-367	130	110	0,925	0,925	NUM
gp-367	130	111	valid	valid	ADJ
gp-367	130	112	special	special	ADJ
gp-367	130	113	deal	deal	NOUN
gp-367	130	114	spc_deal_1	spc_deal_1	NOUN
gp-367	130	115	0,898	0,898	NUM
gp-367	130	116	valid	valid	ADJ
gp-367	130	117	spc_deal_2	spc_deal_2	NOUN
gp-367	130	118	0,907	0,907	NUM
gp-367	130	119	valid	valid	ADJ
gp-367	130	120	spc_deal_3	spc_deal_3	NOUN
gp-367	130	121	0,922	0,922	NUM
gp-367	130	122	valid	valid	ADJ
gp-367	130	123	spc_deal_4	spc_deal_4	NOUN
gp-367	130	124	0,892	0,892	NUM
gp-367	130	125	valid	valid	ADJ
gp-367	130	126	spc_deal_5	spc_deal_5	NOUN
gp-367	130	127	0,847	0,847	NUM
gp-367	130	128	valid	valid	ADJ
gp-367	130	129	convenience	convenience	NOUN
gp-367	130	130	of	of	ADP
gp-367	130	131	website	website	NOUN
gp-367	130	132	conv_of_web_1	conv_of_web_1	VERB
gp-367	130	133	0,823	0,823	NUM
gp-367	130	134	valid	valid	ADJ
gp-367	130	135	conv_of_web_2	conv_of_web_2	PROPN
gp-367	130	136	0,918	0,918	NUM
gp-367	130	137	valid	valid	ADJ
gp-367	130	138	conv_of_web_3	conv_of_web_3	NOUN
gp-367	130	139	0,908	0,908	NUM
gp-367	130	140	valid	valid	ADJ
gp-367	130	141	conv_of_web_4	conv_of_web_4	PROPN
gp-367	130	142	0,839	0,839	NUM
gp-367	130	143	valid	valid	ADJ
gp-367	130	144	boxing	boxing	NOUN
gp-367	130	145	flexibility	flexibility	NOUN
gp-367	130	146	box_flx_1	box_flx_1	VERB
gp-367	130	147	0,931	0,931	NUM
gp-367	130	148	valid	valid	ADJ
gp-367	130	149	box_flx_2	box_flx_2	NOUN
gp-367	130	150	0,936	0,936	NUM
gp-367	130	151	valid	valid	ADJ
gp-367	130	152	the	the	DET
gp-367	130	153	influence	influence	NOUN
gp-367	130	154	of	of	ADP
gp-367	130	155	product	product	NOUN
gp-367	130	156	and	and	CCONJ
gp-367	130	157	service	service	NOUN
gp-367	130	158	quality	quality	NOUN
gp-367	130	159	on	on	ADP
gp-367	130	160	satisfaction	satisfaction	NOUN
gp-367	130	161	,	,	PUNCT
gp-367	130	162	with	with	ADP
gp-367	130	163	the	the	DET
gp-367	130	164	mediation	mediation	NOUN
gp-367	130	165	of	of	ADP
gp-367	130	166	perceived	perceive	VERB
gp-367	130	167	value	value	NOUN
gp-367	130	168	and	and	CCONJ
gp-367	130	169	the	the	DET
gp-367	130	170	moderate	moderate	ADJ
gp-367	130	171	role	role	NOUN
gp-367	130	172	of	of	ADP
gp-367	130	173	social	social	ADJ
gp-367	130	174	media	medium	NOUN
gp-367	130	175	on	on	ADP
gp-367	130	176	linkaja	linkaja	PROPN
gp-367	130	177	users	user	NOUN
gp-367	130	178	in	in	ADP
gp-367	130	179	padang	padang	PROPN
gp-367	130	180	city	city	PROPN
gp-367	130	181	2013	2013	NUM
gp-367	130	182	based	base	VERB
gp-367	130	183	on	on	ADP
gp-367	130	184	the	the	DET
gp-367	130	185	results	result	NOUN
gp-367	130	186	of	of	ADP
gp-367	130	187	the	the	DET
gp-367	130	188	confirmatory	confirmatory	ADJ
gp-367	130	189	factor	factor	NOUN
gp-367	130	190	analysis	analysis	NOUN
gp-367	130	191	(	(	PUNCT
gp-367	130	192	cfa	cfa	NOUN
gp-367	130	193	)	)	PUNCT
gp-367	130	194	for	for	ADP
gp-367	130	195	the	the	DET
gp-367	130	196	product	product	NOUN
gp-367	130	197	quality	quality	NOUN
gp-367	130	198	variable	variable	NOUN
gp-367	130	199	,	,	PUNCT
gp-367	130	200	it	it	PRON
gp-367	130	201	was	be	AUX
gp-367	130	202	found	find	VERB
gp-367	130	203	that	that	SCONJ
gp-367	130	204	all	all	DET
gp-367	130	205	indicators	indicator	NOUN
gp-367	130	206	used	use	VERB
gp-367	130	207	demonstrated	demonstrate	VERB
gp-367	130	208	excellent	excellent	ADJ
gp-367	130	209	convergent	convergent	NOUN
gp-367	130	210	validity	validity	NOUN
gp-367	130	211	.	.	PUNCT
gp-367	131	1	the	the	DET
gp-367	131	2	standardized	standardized	ADJ
gp-367	131	3	loading	loading	NOUN
gp-367	131	4	factor	factor	NOUN
gp-367	131	5	values	value	NOUN
gp-367	131	6	for	for	ADP
gp-367	131	7	each	each	DET
gp-367	131	8	indicator	indicator	NOUN
gp-367	131	9	were	be	AUX
gp-367	131	10	well	well	ADV
gp-367	131	11	above	above	ADP
gp-367	131	12	the	the	DET
gp-367	131	13	recommended	recommend	VERB
gp-367	131	14	threshold	threshold	NOUN
gp-367	131	15	of	of	ADP
gp-367	131	16	0.50	0.50	NUM
gp-367	131	17	,	,	PUNCT
gp-367	131	18	ranging	range	VERB
gp-367	131	19	from	from	ADP
gp-367	131	20	0.823	0.823	NUM
gp-367	131	21	to	to	ADP
gp-367	131	22	0.947	0.947	NUM
gp-367	131	23	.	.	PUNCT
gp-367	132	1	therefore	therefore	ADV
gp-367	132	2	,	,	PUNCT
gp-367	132	3	it	it	PRON
gp-367	132	4	can	can	AUX
gp-367	132	5	be	be	AUX
gp-367	132	6	concluded	conclude	VERB
gp-367	132	7	that	that	SCONJ
gp-367	132	8	the	the	DET
gp-367	132	9	product	product	NOUN
gp-367	132	10	quality	quality	NOUN
gp-367	132	11	construct	construct	NOUN
gp-367	132	12	possesses	possesse	NOUN
gp-367	132	13	strong	strong	ADJ
gp-367	132	14	construct	construct	NOUN
gp-367	132	15	validity	validity	NOUN
gp-367	132	16	,	,	PUNCT
gp-367	132	17	and	and	CCONJ
gp-367	132	18	all	all	DET
gp-367	132	19	indicators	indicator	NOUN
gp-367	132	20	used	use	VERB
gp-367	132	21	are	be	AUX
gp-367	132	22	valid	valid	ADJ
gp-367	132	23	and	and	CCONJ
gp-367	132	24	appropriate	appropriate	ADJ
gp-367	132	25	to	to	PART
gp-367	132	26	be	be	AUX
gp-367	132	27	retained	retain	VERB
gp-367	132	28	for	for	ADP
gp-367	132	29	subsequent	subsequent	ADJ
gp-367	132	30	model	model	NOUN
gp-367	132	31	analysis	analysis	NOUN
gp-367	132	32	.	.	PUNCT
gp-367	133	1	outer	outer	ADJ
gp-367	133	2	model	model	NOUN
gp-367	133	3	convergent	convergent	NOUN
gp-367	133	4	validity	validity	NOUN
gp-367	133	5	the	the	DET
gp-367	133	6	parameters	parameter	NOUN
gp-367	133	7	used	use	VERB
gp-367	133	8	in	in	ADP
gp-367	133	9	this	this	DET
gp-367	133	10	test	test	NOUN
gp-367	133	11	include	include	VERB
gp-367	133	12	outer	outer	ADJ
gp-367	133	13	loading	loading	NOUN
gp-367	133	14	,	,	PUNCT
gp-367	133	15	composite	composite	ADJ
gp-367	133	16	reliability	reliability	NOUN
gp-367	133	17	(	(	PUNCT
gp-367	133	18	cr	cr	NOUN
gp-367	133	19	)	)	PUNCT
gp-367	133	20	,	,	PUNCT
gp-367	133	21	cronbach	cronbach	VERB
gp-367	133	22	’s	’s	PART
gp-367	133	23	alpha	alpha	NOUN
gp-367	133	24	(	(	PUNCT
gp-367	133	25	ca	ca	NOUN
gp-367	133	26	)	)	PUNCT
gp-367	133	27	,	,	PUNCT
gp-367	133	28	and	and	CCONJ
gp-367	133	29	average	average	ADJ
gp-367	133	30	variance	variance	NOUN
gp-367	133	31	extracted	extract	VERB
gp-367	133	32	(	(	PUNCT
gp-367	133	33	ave	ave	PROPN
gp-367	133	34	)	)	PUNCT
gp-367	133	35	.	.	PUNCT
gp-367	134	1	the	the	DET
gp-367	134	2	results	result	NOUN
gp-367	134	3	of	of	ADP
gp-367	134	4	the	the	DET
gp-367	134	5	measurement	measurement	NOUN
gp-367	134	6	model	model	NOUN
gp-367	134	7	testing	testing	NOUN
gp-367	134	8	are	be	AUX
gp-367	134	9	presented	present	VERB
gp-367	134	10	in	in	ADP
gp-367	134	11	the	the	DET
gp-367	134	12	table	table	NOUN
gp-367	134	13	below	below	ADV
gp-367	134	14	:	:	PUNCT
gp-367	134	15	table	table	NOUN
gp-367	134	16	4	4	NUM
gp-367	134	17	.	.	PUNCT
gp-367	134	18	measurement	measurement	NOUN
gp-367	134	19	model	model	PROPN
gp-367	134	20	assasment	assasment	PROPN
gp-367	134	21	result	result	VERB
gp-367	134	22	the	the	DET
gp-367	134	23	results	result	NOUN
gp-367	134	24	of	of	ADP
gp-367	134	25	the	the	DET
gp-367	134	26	measurement	measurement	NOUN
gp-367	134	27	model	model	NOUN
gp-367	134	28	testing	testing	NOUN
gp-367	134	29	indicate	indicate	VERB
gp-367	134	30	that	that	SCONJ
gp-367	134	31	the	the	DET
gp-367	134	32	research	research	NOUN
gp-367	134	33	instrument	instrument	NOUN
gp-367	134	34	demonstrates	demonstrate	VERB
gp-367	134	35	strong	strong	ADJ
gp-367	134	36	validity	validity	NOUN
gp-367	134	37	and	and	CCONJ
gp-367	134	38	reliability	reliability	NOUN
gp-367	134	39	,	,	PUNCT
gp-367	134	40	consistent	consistent	ADJ
gp-367	134	41	with	with	ADP
gp-367	134	42	the	the	DET
gp-367	134	43	criteria	criterion	NOUN
gp-367	134	44	recommended	recommend	VERB
gp-367	134	45	by	by	ADP
gp-367	134	46	hair	hair	NOUN
gp-367	134	47	(	(	PUNCT
gp-367	134	48	2019	2019	NUM
gp-367	134	49	)	)	PUNCT
gp-367	134	50	.	.	PUNCT
gp-367	135	1	all	all	DET
gp-367	135	2	indicators	indicator	NOUN
gp-367	135	3	show	show	VERB
gp-367	135	4	outer	outer	ADJ
gp-367	135	5	loading	loading	NOUN
gp-367	135	6	values	value	NOUN
gp-367	135	7	above	above	ADP
gp-367	135	8	the	the	DET
gp-367	135	9	0.70	0.70	NUM
gp-367	135	10	threshold	threshold	NOUN
gp-367	135	11	,	,	PUNCT
gp-367	135	12	confirming	confirm	VERB
gp-367	135	13	indicator	indicator	NOUN
gp-367	135	14	validity	validity	NOUN
gp-367	135	15	.	.	PUNCT
gp-367	136	1	internal	internal	ADJ
gp-367	136	2	reliability	reliability	NOUN
gp-367	136	3	is	be	AUX
gp-367	136	4	also	also	ADV
gp-367	136	5	excellent	excellent	ADJ
gp-367	136	6	,	,	PUNCT
gp-367	136	7	with	with	ADP
gp-367	136	8	composite	composite	ADJ
gp-367	136	9	reliability	reliability	NOUN
gp-367	136	10	(	(	PUNCT
gp-367	136	11	cr	cr	NOUN
gp-367	136	12	)	)	PUNCT
gp-367	136	13	and	and	CCONJ
gp-367	136	14	cronbach	cronbach	VERB
gp-367	136	15	’s	’s	PART
gp-367	136	16	alpha	alpha	NOUN
gp-367	136	17	(	(	PUNCT
gp-367	136	18	ca	ca	NOUN
gp-367	136	19	)	)	PUNCT
gp-367	136	20	values	value	NOUN
gp-367	136	21	for	for	ADP
gp-367	136	22	all	all	DET
gp-367	136	23	constructs	construct	NOUN
gp-367	136	24	exceeding	exceed	VERB
gp-367	136	25	0.70	0.70	NUM
gp-367	136	26	.	.	PUNCT
gp-367	137	1	convergent	convergent	ADJ
gp-367	137	2	validity	validity	NOUN
gp-367	137	3	is	be	AUX
gp-367	137	4	fulfilled	fulfil	VERB
gp-367	137	5	,	,	PUNCT
gp-367	137	6	as	as	SCONJ
gp-367	137	7	each	each	DET
gp-367	137	8	construct	construct	NOUN
gp-367	137	9	has	have	VERB
gp-367	137	10	an	an	DET
gp-367	137	11	average	average	ADJ
gp-367	137	12	variance	variance	NOUN
gp-367	137	13	extracted	extract	VERB
gp-367	137	14	(	(	PUNCT
gp-367	137	15	ave	ave	NOUN
gp-367	137	16	)	)	PUNCT
gp-367	137	17	value	value	NOUN
gp-367	137	18	greater	great	ADJ
gp-367	137	19	than	than	ADP
gp-367	137	20	0.50	0.50	NUM
gp-367	137	21	.	.	PUNCT
gp-367	138	1	furthermore	furthermore	ADV
gp-367	138	2	,	,	PUNCT
gp-367	138	3	the	the	DET
gp-367	138	4	model	model	NOUN
gp-367	138	5	exhibits	exhibit	VERB
gp-367	138	6	moderate	moderate	ADJ
gp-367	138	7	to	to	ADP
gp-367	138	8	strong	strong	ADJ
gp-367	138	9	predictive	predictive	ADJ
gp-367	138	10	power	power	NOUN
gp-367	138	11	.	.	PUNCT
gp-367	139	1	therefore	therefore	ADV
gp-367	139	2	,	,	PUNCT
gp-367	139	3	the	the	DET
gp-367	139	4	measurement	measurement	NOUN
gp-367	139	5	model	model	NOUN
gp-367	139	6	is	be	AUX
gp-367	139	7	considered	consider	VERB
gp-367	139	8	valid	valid	ADJ
gp-367	139	9	,	,	PUNCT
gp-367	139	10	reliable	reliable	ADJ
gp-367	139	11	,	,	PUNCT
gp-367	139	12	and	and	CCONJ
gp-367	139	13	suitable	suitable	ADJ
gp-367	139	14	for	for	ADP
gp-367	139	15	subsequent	subsequent	ADJ
gp-367	139	16	structural	structural	ADJ
gp-367	139	17	model	model	NOUN
gp-367	139	18	testing	testing	NOUN
gp-367	139	19	.	.	PUNCT
gp-367	140	1	construct	construct	VERB
gp-367	140	2	and	and	CCONJ
gp-367	140	3	indicator	indicator	NOUN
gp-367	140	4	outer	outer	ADJ
gp-367	140	5	loading	loading	NOUN
gp-367	140	6	cr	cr	PRON
gp-367	140	7	ca	can	AUX
gp-367	140	8	ave	ave	VERB
gp-367	140	9	customer	customer	NOUN
gp-367	140	10	satisfaction	satisfaction	NOUN
gp-367	140	11	0,974	0,974	NUM
gp-367	140	12	0,960	0,960	NUM
gp-367	140	13	0,926	0,926	NUM
gp-367	140	14	fullfilment	fullfilment	NOUN
gp-367	140	15	of	of	ADP
gp-367	140	16	expectation	expectation	NOUN
gp-367	140	17	0,968	0,968	NUM
gp-367	140	18	payment	payment	NOUN
gp-367	140	19	satisfaction	satisfaction	NOUN
gp-367	140	20	0,962	0,962	NUM
gp-367	140	21	confort	confort	NOUN
gp-367	140	22	of	of	ADP
gp-367	140	23	use	use	NOUN
gp-367	140	24	0,957	0,957	NUM
gp-367	140	25	product	product	NOUN
gp-367	140	26	quality	quality	NOUN
gp-367	140	27	0,940	0,940	NUM
gp-367	140	28	0,915	0,915	NUM
gp-367	140	29	0,798	0,798	NUM
gp-367	140	30	security	security	NOUN
gp-367	140	31	of	of	ADP
gp-367	140	32	website	website	NOUN
gp-367	140	33	0,863	0,863	NUM
gp-367	140	34	special	special	ADJ
gp-367	140	35	deal	deal	NOUN
gp-367	140	36	0,909	0,909	NUM
gp-367	140	37	convenience	convenience	NOUN
gp-367	140	38	of	of	ADP
gp-367	140	39	website	website	NOUN
gp-367	140	40	0,885	0,885	NUM
gp-367	140	41	booking	booking	NOUN
gp-367	140	42	flexibility	flexibility	NOUN
gp-367	140	43	0,914	0,914	NUM
gp-367	140	44	service	service	NOUN
gp-367	140	45	quality	quality	NOUN
gp-367	140	46	0,946	0,946	NUM
gp-367	140	47	0,925	0,925	NUM
gp-367	140	48	0,816	0,816	NUM
gp-367	140	49	professional	professional	ADJ
gp-367	140	50	service	service	NOUN
gp-367	140	51	0,891	0,891	NUM
gp-367	140	52	customized	customize	VERB
gp-367	140	53	service	service	NOUN
gp-367	140	54	0,916	0,916	NUM
gp-367	140	55	fast	fast	ADJ
gp-367	140	56	connction	connction	NOUN
gp-367	140	57	0,908	0,908	NUM
gp-367	140	58	payment	payment	NOUN
gp-367	140	59	option	option	NOUN
gp-367	140	60	0,897	0,897	NUM
gp-367	140	61	customer	customer	NOUN
gp-367	140	62	perceived	perceive	VERB
gp-367	140	63	value	value	NOUN
gp-367	140	64	0,872	0,872	NUM
gp-367	140	65	0,805	0,805	NUM
gp-367	140	66	0,631	0,631	NUM
gp-367	140	67	value	value	NOUN
gp-367	140	68	for	for	ADP
gp-367	140	69	money	money	NOUN
gp-367	140	70	0,739	0,739	NUM
gp-367	140	71	matching	match	VERB
gp-367	140	72	payout	payout	NOUN
gp-367	140	73	0,851	0,851	NUM
gp-367	140	74	price	price	NOUN
gp-367	140	75	balance	balance	NOUN
gp-367	140	76	0,820	0,820	NUM
gp-367	140	77	fair	fair	ADJ
gp-367	140	78	cost	cost	NOUN
gp-367	140	79	0,762	0,762	NUM
gp-367	140	80	the	the	DET
gp-367	140	81	influence	influence	NOUN
gp-367	140	82	of	of	ADP
gp-367	140	83	product	product	NOUN
gp-367	140	84	and	and	CCONJ
gp-367	140	85	service	service	NOUN
gp-367	140	86	quality	quality	NOUN
gp-367	140	87	on	on	ADP
gp-367	140	88	satisfaction	satisfaction	NOUN
gp-367	140	89	,	,	PUNCT
gp-367	140	90	with	with	ADP
gp-367	140	91	the	the	DET
gp-367	140	92	mediation	mediation	NOUN
gp-367	140	93	of	of	ADP
gp-367	140	94	perceived	perceive	VERB
gp-367	140	95	value	value	NOUN
gp-367	140	96	on	on	ADP
gp-367	140	97	linkaja	linkaja	PROPN
gp-367	140	98	users	user	NOUN
gp-367	140	99	in	in	ADP
gp-367	140	100	padang	padang	PROPN
gp-367	140	101	city	city	PROPN
gp-367	140	102	2014	2014	NUM
gp-367	140	103	discriminant	discriminant	PROPN
gp-367	140	104	validity	validity	NOUN
gp-367	140	105	the	the	DET
gp-367	140	106	following	follow	VERB
gp-367	140	107	are	be	AUX
gp-367	140	108	presented	present	VERB
gp-367	140	109	the	the	DET
gp-367	140	110	results	result	NOUN
gp-367	140	111	of	of	ADP
gp-367	140	112	the	the	DET
gp-367	140	113	discriminant	discriminant	ADJ
gp-367	140	114	validity	validity	NOUN
gp-367	140	115	test	test	NOUN
gp-367	140	116	based	base	VERB
gp-367	140	117	on	on	ADP
gp-367	140	118	rasio	rasio	NOUN
gp-367	140	119	heterotrait	heterotrait	NOUN
gp-367	140	120	-	-	PUNCT
gp-367	140	121	monotrait	monotrait	NOUN
gp-367	140	122	(	(	PUNCT
gp-367	140	123	htmt	htmt	PROPN
gp-367	140	124	)	)	PUNCT
gp-367	140	125	(	(	PUNCT
gp-367	140	126	f.	f.	PROPN
gp-367	140	127	hair	hair	PROPN
gp-367	140	128	jr	jr	PROPN
gp-367	140	129	et	et	PROPN
gp-367	140	130	al	al	PROPN
gp-367	140	131	.	.	PROPN
gp-367	140	132	,	,	PUNCT
gp-367	140	133	2014	2014	NUM
gp-367	140	134	)	)	PUNCT
gp-367	140	135	.	.	PUNCT
gp-367	141	1	as	as	SCONJ
gp-367	141	2	follows	follow	VERB
gp-367	141	3	:	:	PUNCT
gp-367	141	4	table	table	NOUN
gp-367	141	5	5	5	NUM
gp-367	141	6	.	.	PUNCT
gp-367	141	7	results	result	VERB
gp-367	141	8	analysis	analysis	NOUN
gp-367	141	9	discriminant	discriminant	ADJ
gp-367	141	10	validity	validity	NOUN
gp-367	141	11	based	base	VERB
gp-367	141	12	on	on	ADP
gp-367	141	13	heterotrait	heterotrait	PROPN
gp-367	141	14	monotrait	monotrait	PROPN
gp-367	141	15	ratio	ratio	PROPN
gp-367	141	16	(	(	PUNCT
gp-367	141	17	htmt	htmt	ADJ
gp-367	141	18	)	)	PUNCT
gp-367	141	19	variable	variable	ADJ
gp-367	141	20	customer	customer	NOUN
gp-367	141	21	perceived	perceive	VERB
gp-367	141	22	value	value	NOUN
gp-367	141	23	customer	customer	NOUN
gp-367	141	24	satisfaction	satisfaction	NOUN
gp-367	141	25	product	product	NOUN
gp-367	141	26	quality	quality	NOUN
gp-367	141	27	customer	customer	NOUN
gp-367	141	28	satisfaction	satisfaction	NOUN
gp-367	141	29	0,561	0,561	NUM
gp-367	141	30	product	product	NOUN
gp-367	141	31	quality	quality	NOUN
gp-367	141	32	0,805	0,805	NUM
gp-367	141	33	0,843	0,843	NUM
gp-367	141	34	service	service	NOUN
gp-367	141	35	quality	quality	NOUN
gp-367	141	36	0,849	0,849	NUM
gp-367	141	37	0,662	0,662	NUM
gp-367	141	38	0,742	0,742	NUM
gp-367	141	39	based	base	VERB
gp-367	141	40	on	on	ADP
gp-367	141	41	table	table	NOUN
gp-367	141	42	5	5	NUM
gp-367	141	43	above	above	ADV
gp-367	141	44	,	,	PUNCT
gp-367	141	45	the	the	DET
gp-367	141	46	validity	validity	NOUN
gp-367	141	47	test	test	NOUN
gp-367	141	48	using	use	VERB
gp-367	141	49	the	the	DET
gp-367	141	50	heterotrait	heterotrait	ADJ
gp-367	141	51	-	-	PUNCT
gp-367	141	52	monotrait	monotrait	NOUN
gp-367	141	53	ratio	ratio	NOUN
gp-367	141	54	(	(	PUNCT
gp-367	141	55	htmt	htmt	PROPN
gp-367	141	56	)	)	PUNCT
gp-367	141	57	approach	approach	NOUN
gp-367	141	58	shows	show	VERB
gp-367	141	59	that	that	SCONJ
gp-367	141	60	all	all	DET
gp-367	141	61	htmt	htmt	NOUN
gp-367	141	62	values	value	NOUN
gp-367	141	63	are	be	AUX
gp-367	141	64	below	below	ADP
gp-367	141	65	the	the	DET
gp-367	141	66	maximum	maximum	ADJ
gp-367	141	67	threshold	threshold	NOUN
gp-367	141	68	of	of	ADP
gp-367	141	69	0.90	0.90	NUM
gp-367	141	70	.	.	PUNCT
gp-367	142	1	according	accord	VERB
gp-367	142	2	to	to	ADP
gp-367	142	3	hair	hair	NOUN
gp-367	142	4	(	(	PUNCT
gp-367	142	5	2019	2019	NUM
gp-367	142	6	)	)	PUNCT
gp-367	142	7	,	,	PUNCT
gp-367	142	8	an	an	DET
gp-367	142	9	htmt	htmt	NOUN
gp-367	142	10	value	value	NOUN
gp-367	142	11	lower	low	ADJ
gp-367	142	12	than	than	ADP
gp-367	142	13	0.90	0.90	NUM
gp-367	142	14	indicates	indicate	VERB
gp-367	142	15	that	that	SCONJ
gp-367	142	16	the	the	DET
gp-367	142	17	latent	latent	NOUN
gp-367	142	18	variables	variable	NOUN
gp-367	142	19	are	be	AUX
gp-367	142	20	clearly	clearly	ADV
gp-367	142	21	distinct	distinct	ADJ
gp-367	142	22	and	and	CCONJ
gp-367	142	23	free	free	ADJ
gp-367	142	24	from	from	ADP
gp-367	142	25	discriminant	discriminant	ADJ
gp-367	142	26	validity	validity	NOUN
gp-367	142	27	issues	issue	NOUN
gp-367	142	28	.	.	PUNCT
gp-367	143	1	this	this	PRON
gp-367	143	2	means	mean	VERB
gp-367	143	3	that	that	PRON
gp-367	143	4	constructs	construct	VERB
gp-367	143	5	such	such	ADJ
gp-367	143	6	as	as	ADP
gp-367	143	7	product	product	NOUN
gp-367	143	8	quality	quality	NOUN
gp-367	143	9	,	,	PUNCT
gp-367	143	10	service	service	NOUN
gp-367	143	11	quality	quality	NOUN
gp-367	143	12	,	,	PUNCT
gp-367	143	13	customer	customer	NOUN
gp-367	143	14	perceived	perceive	VERB
gp-367	143	15	value	value	NOUN
gp-367	143	16	and	and	CCONJ
gp-367	143	17	customer	customer	NOUN
gp-367	143	18	satisfaction	satisfaction	NOUN
gp-367	143	19	are	be	AUX
gp-367	143	20	unique	unique	ADJ
gp-367	143	21	and	and	CCONJ
gp-367	143	22	do	do	AUX
gp-367	143	23	not	not	PART
gp-367	143	24	overlap	overlap	VERB
gp-367	143	25	in	in	ADP
gp-367	143	26	measurement	measurement	NOUN
gp-367	143	27	.	.	PUNCT
gp-367	144	1	these	these	DET
gp-367	144	2	results	result	NOUN
gp-367	144	3	confirm	confirm	VERB
gp-367	144	4	the	the	DET
gp-367	144	5	discriminant	discriminant	ADJ
gp-367	144	6	validity	validity	NOUN
gp-367	144	7	of	of	ADP
gp-367	144	8	the	the	DET
gp-367	144	9	model	model	NOUN
gp-367	144	10	,	,	PUNCT
gp-367	144	11	ensuring	ensure	VERB
gp-367	144	12	that	that	SCONJ
gp-367	144	13	each	each	DET
gp-367	144	14	variable	variable	ADJ
gp-367	144	15	measures	measure	VERB
gp-367	144	16	a	a	DET
gp-367	144	17	different	different	ADJ
gp-367	144	18	concept	concept	NOUN
gp-367	144	19	and	and	CCONJ
gp-367	144	20	strengthening	strengthen	VERB
gp-367	144	21	the	the	DET
gp-367	144	22	credibility	credibility	NOUN
gp-367	144	23	of	of	ADP
gp-367	144	24	the	the	DET
gp-367	144	25	research	research	NOUN
gp-367	144	26	findings	finding	NOUN
gp-367	144	27	.	.	PUNCT
gp-367	145	1	inner	inner	ADJ
gp-367	145	2	model	model	NOUN
gp-367	145	3	according	accord	VERB
gp-367	145	4	to	to	ADP
gp-367	145	5	althinayyan	althinayyan	NOUN
gp-367	145	6	&	&	CCONJ
gp-367	145	7	alojail	alojail	PROPN
gp-367	145	8	(	(	PUNCT
gp-367	145	9	2024	2024	NUM
gp-367	145	10	)	)	PUNCT
gp-367	145	11	,	,	PUNCT
gp-367	145	12	the	the	DET
gp-367	145	13	inner	inner	ADJ
gp-367	145	14	model	model	NOUN
gp-367	145	15	in	in	ADP
gp-367	145	16	pls	pls	PROPN
gp-367	145	17	-	-	PUNCT
gp-367	145	18	sem	sem	NOUN
gp-367	145	19	functions	function	NOUN
gp-367	145	20	to	to	PART
gp-367	145	21	test	test	VERB
gp-367	145	22	the	the	DET
gp-367	145	23	causal	causal	ADJ
gp-367	145	24	relationship	relationship	NOUN
gp-367	145	25	between	between	ADP
gp-367	145	26	latent	latent	NOUN
gp-367	145	27	constructs	construct	NOUN
gp-367	145	28	through	through	ADP
gp-367	145	29	an	an	DET
gp-367	145	30	r²	r²	NOUN
gp-367	145	31	value	value	NOUN
gp-367	145	32	that	that	PRON
gp-367	145	33	shows	show	VERB
gp-367	145	34	strong	strong	ADJ
gp-367	145	35	predictive	predictive	ADJ
gp-367	145	36	ability	ability	NOUN
gp-367	145	37	with	with	ADP
gp-367	145	38	a	a	DET
gp-367	145	39	result	result	NOUN
gp-367	145	40	of	of	ADP
gp-367	145	41	0.705	0.705	NUM
gp-367	145	42	for	for	ADP
gp-367	145	43	user	user	NOUN
gp-367	145	44	satisfaction	satisfaction	NOUN
gp-367	145	45	and	and	CCONJ
gp-367	145	46	0.62	0.62	NUM
gp-367	145	47	for	for	ADP
gp-367	145	48	continuous	continuous	ADJ
gp-367	145	49	use	use	NOUN
gp-367	145	50	intention	intention	NOUN
gp-367	145	51	.	.	PUNCT
gp-367	146	1	the	the	DET
gp-367	146	2	results	result	NOUN
gp-367	146	3	of	of	ADP
gp-367	146	4	the	the	DET
gp-367	146	5	test	test	NOUN
gp-367	146	6	of	of	ADP
gp-367	146	7	the	the	DET
gp-367	146	8	inner	inner	ADJ
gp-367	146	9	model	model	NOUN
gp-367	146	10	with	with	ADP
gp-367	146	11	r	r	NOUN
gp-367	146	12	-	-	PUNCT
gp-367	146	13	square	square	NOUN
gp-367	146	14	are	be	AUX
gp-367	146	15	as	as	SCONJ
gp-367	146	16	follows	follow	VERB
gp-367	146	17	:	:	PUNCT
gp-367	146	18	tabel	tabel	NOUN
gp-367	146	19	6	6	NUM
gp-367	146	20	.	.	PUNCT
gp-367	147	1	r	r	X
gp-367	147	2	-	-	PUNCT
gp-367	147	3	square	square	ADJ
gp-367	147	4	analysis	analysis	NOUN
gp-367	147	5	r	r	NOUN
gp-367	147	6	-	-	ADJ
gp-367	147	7	square	square	ADJ
gp-367	147	8	r	r	NOUN
gp-367	147	9	-	-	PUNCT
gp-367	147	10	square	square	ADJ
gp-367	147	11	adjusted	adjust	VERB
gp-367	147	12	customer	customer	NOUN
gp-367	147	13	perceived	perceive	VERB
gp-367	147	14	value	value	NOUN
gp-367	147	15	(	(	PUNCT
gp-367	147	16	z	z	NOUN
gp-367	147	17	)	)	PUNCT
gp-367	147	18	0,619	0,619	NUM
gp-367	147	19	0,616	0,616	NUM
gp-367	147	20	customer	customer	NOUN
gp-367	147	21	satisfaction	satisfaction	NOUN
gp-367	147	22	(	(	PUNCT
gp-367	147	23	y	y	NOUN
gp-367	147	24	)	)	PUNCT
gp-367	147	25	0,668	0,668	NUM
gp-367	147	26	0,660	0,660	NUM
gp-367	147	27	the	the	DET
gp-367	147	28	results	result	NOUN
gp-367	147	29	of	of	ADP
gp-367	147	30	the	the	DET
gp-367	147	31	r²	r²	NOUN
gp-367	147	32	test	test	NOUN
gp-367	147	33	in	in	ADP
gp-367	147	34	table	table	NOUN
gp-367	147	35	6	6	NUM
gp-367	147	36	show	show	NOUN
gp-367	147	37	that	that	SCONJ
gp-367	147	38	the	the	DET
gp-367	147	39	customer	customer	NOUN
gp-367	147	40	satisfaction	satisfaction	NOUN
gp-367	147	41	variable	variable	NOUN
gp-367	147	42	has	have	VERB
gp-367	147	43	a	a	DET
gp-367	147	44	value	value	NOUN
gp-367	147	45	of	of	ADP
gp-367	147	46	0.668	0.668	NUM
gp-367	147	47	which	which	PRON
gp-367	147	48	is	be	AUX
gp-367	147	49	classified	classify	VERB
gp-367	147	50	as	as	ADP
gp-367	147	51	moderate	moderate	ADJ
gp-367	147	52	to	to	ADP
gp-367	147	53	strong	strong	ADJ
gp-367	147	54	(	(	PUNCT
gp-367	147	55	hair	hair	NOUN
gp-367	147	56	et	et	PROPN
gp-367	147	57	al	al	PROPN
gp-367	147	58	.	.	PROPN
gp-367	147	59	,	,	PUNCT
gp-367	147	60	2019	2019	NUM
gp-367	147	61	)	)	PUNCT
gp-367	147	62	,	,	PUNCT
gp-367	147	63	so	so	SCONJ
gp-367	147	64	that	that	SCONJ
gp-367	147	65	product	product	NOUN
gp-367	147	66	quality	quality	NOUN
gp-367	147	67	,	,	PUNCT
gp-367	147	68	service	service	NOUN
gp-367	147	69	quality	quality	NOUN
gp-367	147	70	,	,	PUNCT
gp-367	147	71	and	and	CCONJ
gp-367	147	72	perceived	perceive	VERB
gp-367	147	73	value	value	NOUN
gp-367	147	74	,	,	PUNCT
gp-367	147	75	to	to	PART
gp-367	147	76	explain	explain	VERB
gp-367	147	77	66.8	66.8	NUM
gp-367	147	78	%	%	NOUN
gp-367	147	79	of	of	ADP
gp-367	147	80	the	the	DET
gp-367	147	81	variation	variation	NOUN
gp-367	147	82	in	in	ADP
gp-367	147	83	customer	customer	NOUN
gp-367	147	84	satisfaction	satisfaction	NOUN
gp-367	147	85	,	,	PUNCT
gp-367	147	86	while	while	SCONJ
gp-367	147	87	the	the	DET
gp-367	147	88	remaining	remain	VERB
gp-367	147	89	33.2	33.2	NUM
gp-367	147	90	%	%	NOUN
gp-367	147	91	is	be	AUX
gp-367	147	92	influenced	influence	VERB
gp-367	147	93	by	by	ADP
gp-367	147	94	other	other	ADJ
gp-367	147	95	factors	factor	NOUN
gp-367	147	96	outside	outside	ADP
gp-367	147	97	the	the	DET
gp-367	147	98	model	model	NOUN
gp-367	147	99	.	.	PUNCT
gp-367	148	1	the	the	DET
gp-367	148	2	customer	customer	NOUN
gp-367	148	3	perceived	perceive	VERB
gp-367	148	4	value	value	NOUN
gp-367	148	5	obtained	obtain	VERB
gp-367	148	6	an	an	DET
gp-367	148	7	r²	r²	NOUN
gp-367	148	8	value	value	NOUN
gp-367	148	9	of	of	ADP
gp-367	148	10	0.619	0.619	NUM
gp-367	148	11	which	which	PRON
gp-367	148	12	is	be	AUX
gp-367	148	13	included	include	VERB
gp-367	148	14	in	in	ADP
gp-367	148	15	the	the	DET
gp-367	148	16	moderate	moderate	ADJ
gp-367	148	17	category	category	NOUN
gp-367	148	18	,	,	PUNCT
gp-367	148	19	indicating	indicate	VERB
gp-367	148	20	that	that	SCONJ
gp-367	148	21	the	the	DET
gp-367	148	22	quality	quality	NOUN
gp-367	148	23	of	of	ADP
gp-367	148	24	products	product	NOUN
gp-367	148	25	and	and	CCONJ
gp-367	148	26	services	service	NOUN
gp-367	148	27	explains	explain	VERB
gp-367	148	28	61.9	61.9	NUM
gp-367	148	29	%	%	NOUN
gp-367	148	30	of	of	ADP
gp-367	148	31	the	the	DET
gp-367	148	32	variation	variation	NOUN
gp-367	148	33	in	in	ADP
gp-367	148	34	customer	customer	NOUN
gp-367	148	35	value	value	NOUN
gp-367	148	36	perception	perception	NOUN
gp-367	148	37	,	,	PUNCT
gp-367	148	38	while	while	SCONJ
gp-367	148	39	the	the	DET
gp-367	148	40	other	other	ADJ
gp-367	148	41	38.1	38.1	NUM
gp-367	148	42	%	%	NOUN
gp-367	148	43	is	be	AUX
gp-367	148	44	influenced	influence	VERB
gp-367	148	45	by	by	ADP
gp-367	148	46	external	external	ADJ
gp-367	148	47	factors	factor	NOUN
gp-367	148	48	such	such	ADJ
gp-367	148	49	as	as	ADP
gp-367	148	50	price	price	NOUN
gp-367	148	51	,	,	PUNCT
gp-367	148	52	promotion	promotion	NOUN
gp-367	148	53	,	,	PUNCT
gp-367	148	54	and	and	CCONJ
gp-367	148	55	personal	personal	ADJ
gp-367	148	56	experience	experience	NOUN
gp-367	148	57	.	.	PUNCT
gp-367	149	1	the	the	DET
gp-367	149	2	influence	influence	NOUN
gp-367	149	3	of	of	ADP
gp-367	149	4	product	product	NOUN
gp-367	149	5	and	and	CCONJ
gp-367	149	6	service	service	NOUN
gp-367	149	7	quality	quality	NOUN
gp-367	149	8	on	on	ADP
gp-367	149	9	satisfaction	satisfaction	NOUN
gp-367	149	10	,	,	PUNCT
gp-367	149	11	with	with	ADP
gp-367	149	12	the	the	DET
gp-367	149	13	mediation	mediation	NOUN
gp-367	149	14	of	of	ADP
gp-367	149	15	perceived	perceive	VERB
gp-367	149	16	value	value	NOUN
gp-367	149	17	and	and	CCONJ
gp-367	149	18	the	the	DET
gp-367	149	19	moderate	moderate	ADJ
gp-367	149	20	role	role	NOUN
gp-367	149	21	of	of	ADP
gp-367	149	22	social	social	ADJ
gp-367	149	23	media	medium	NOUN
gp-367	149	24	on	on	ADP
gp-367	149	25	linkaja	linkaja	PROPN
gp-367	149	26	users	user	NOUN
gp-367	149	27	in	in	ADP
gp-367	149	28	padang	padang	PROPN
gp-367	149	29	city	city	PROPN
gp-367	149	30	2015	2015	NUM
gp-367	149	31	research	research	NOUN
gp-367	149	32	hypothesis	hypothesis	NOUN
gp-367	149	33	according	accord	VERB
gp-367	149	34	to	to	ADP
gp-367	149	35	f.	f.	PROPN
gp-367	149	36	hair	hair	PROPN
gp-367	149	37	jr	jr	PROPN
gp-367	149	38	et	et	PROPN
gp-367	149	39	al	al	PROPN
gp-367	149	40	.	.	PROPN
gp-367	149	41	,	,	PUNCT
gp-367	149	42	(	(	PUNCT
gp-367	149	43	2014	2014	NUM
gp-367	149	44	)	)	PUNCT
gp-367	149	45	hypothesis	hypothesis	NOUN
gp-367	149	46	testing	testing	NOUN
gp-367	149	47	in	in	ADP
gp-367	149	48	the	the	DET
gp-367	149	49	partial	partial	ADJ
gp-367	149	50	least	least	ADJ
gp-367	149	51	squares	square	VERB
gp-367	149	52	structural	structural	ADJ
gp-367	149	53	equation	equation	NOUN
gp-367	149	54	modeling	modeling	NOUN
gp-367	149	55	(	(	PUNCT
gp-367	149	56	pls	pls	INTJ
gp-367	149	57	-	-	PUNCT
gp-367	149	58	sem	sem	NOUN
gp-367	149	59	)	)	PUNCT
gp-367	149	60	approach	approach	NOUN
gp-367	149	61	was	be	AUX
gp-367	149	62	performed	perform	VERB
gp-367	149	63	to	to	PART
gp-367	149	64	evaluate	evaluate	VERB
gp-367	149	65	the	the	DET
gp-367	149	66	relationships	relationship	NOUN
gp-367	149	67	between	between	ADP
gp-367	149	68	latent	latent	NOUN
gp-367	149	69	variables	variable	NOUN
gp-367	149	70	that	that	PRON
gp-367	149	71	have	have	AUX
gp-367	149	72	been	be	AUX
gp-367	149	73	formulated	formulate	VERB
gp-367	149	74	in	in	ADP
gp-367	149	75	the	the	DET
gp-367	149	76	theoretical	theoretical	ADJ
gp-367	149	77	model	model	NOUN
gp-367	149	78	.	.	PUNCT
gp-367	150	1	this	this	DET
gp-367	150	2	process	process	NOUN
gp-367	150	3	includes	include	VERB
gp-367	150	4	testing	test	VERB
gp-367	150	5	the	the	DET
gp-367	150	6	direct	direct	ADJ
gp-367	150	7	,	,	PUNCT
gp-367	150	8	indirect	indirect	ADJ
gp-367	150	9	(	(	PUNCT
gp-367	150	10	mediation	mediation	NOUN
gp-367	150	11	)	)	PUNCT
gp-367	150	12	,	,	PUNCT
gp-367	150	13	and	and	CCONJ
gp-367	150	14	interaction	interaction	NOUN
gp-367	150	15	(	(	PUNCT
gp-367	150	16	moderation	moderation	NOUN
gp-367	150	17	)	)	PUNCT
gp-367	150	18	of	of	ADP
gp-367	150	19	the	the	DET
gp-367	150	20	influence	influence	NOUN
gp-367	150	21	between	between	ADP
gp-367	150	22	constructs	construct	NOUN
gp-367	150	23	.	.	PUNCT
gp-367	151	1	the	the	DET
gp-367	151	2	hypothesis	hypothesis	NOUN
gp-367	151	3	is	be	AUX
gp-367	151	4	declared	declare	VERB
gp-367	151	5	significant	significant	ADJ
gp-367	151	6	if	if	SCONJ
gp-367	151	7	the	the	DET
gp-367	151	8	relationship	relationship	NOUN
gp-367	151	9	between	between	ADP
gp-367	151	10	variables	variable	NOUN
gp-367	151	11	is	be	AUX
gp-367	151	12	indicated	indicate	VERB
gp-367	151	13	by	by	ADP
gp-367	151	14	a	a	DET
gp-367	151	15	t	t	NOUN
gp-367	151	16	-	-	PUNCT
gp-367	151	17	statistical	statistical	ADJ
gp-367	151	18	value	value	NOUN
gp-367	151	19	that	that	PRON
gp-367	151	20	exceeds	exceed	VERB
gp-367	151	21	a	a	DET
gp-367	151	22	certain	certain	ADJ
gp-367	151	23	threshold	threshold	NOUN
gp-367	151	24	,	,	PUNCT
gp-367	151	25	i.e.	i.e.	X
gp-367	151	26	more	more	ADJ
gp-367	151	27	than	than	ADP
gp-367	151	28	1.96	1.96	NUM
gp-367	151	29	at	at	ADP
gp-367	151	30	a	a	DET
gp-367	151	31	significance	significance	NOUN
gp-367	151	32	level	level	NOUN
gp-367	151	33	of	of	ADP
gp-367	151	34	5	5	NUM
gp-367	151	35	%	%	NOUN
gp-367	151	36	(	(	PUNCT
gp-367	151	37	p	p	NOUN
gp-367	151	38	-	-	PUNCT
gp-367	151	39	value	value	NOUN
gp-367	151	40	<	<	NOUN
gp-367	151	41	0.05	0.05	NUM
gp-367	151	42	)	)	PUNCT
gp-367	151	43	.	.	PUNCT
gp-367	152	1	this	this	DET
gp-367	152	2	test	test	NOUN
gp-367	152	3	is	be	AUX
gp-367	152	4	usually	usually	ADV
gp-367	152	5	carried	carry	VERB
gp-367	152	6	out	out	ADP
gp-367	152	7	through	through	ADP
gp-367	152	8	a	a	DET
gp-367	152	9	bootstrapping	bootstrappe	VERB
gp-367	152	10	procedure	procedure	NOUN
gp-367	152	11	,	,	PUNCT
gp-367	152	12	which	which	PRON
gp-367	152	13	is	be	AUX
gp-367	152	14	a	a	DET
gp-367	152	15	resampling	resample	VERB
gp-367	152	16	technique	technique	NOUN
gp-367	152	17	that	that	PRON
gp-367	152	18	produces	produce	VERB
gp-367	152	19	more	more	ADV
gp-367	152	20	stable	stable	ADJ
gp-367	152	21	and	and	CCONJ
gp-367	152	22	accurate	accurate	ADJ
gp-367	152	23	statistical	statistical	ADJ
gp-367	152	24	estimates	estimate	NOUN
gp-367	152	25	in	in	ADP
gp-367	152	26	assessing	assess	VERB
gp-367	152	27	the	the	DET
gp-367	152	28	significance	significance	NOUN
gp-367	152	29	of	of	ADP
gp-367	152	30	paths	path	NOUN
gp-367	152	31	between	between	ADP
gp-367	152	32	constructions	construction	NOUN
gp-367	152	33	.	.	PUNCT
gp-367	153	1	the	the	DET
gp-367	153	2	results	result	NOUN
gp-367	153	3	of	of	ADP
gp-367	153	4	hypothesis	hypothesis	NOUN
gp-367	153	5	testing	testing	NOUN
gp-367	153	6	in	in	ADP
gp-367	153	7	this	this	DET
gp-367	153	8	study	study	NOUN
gp-367	153	9	are	be	AUX
gp-367	153	10	as	as	SCONJ
gp-367	153	11	follows	follow	VERB
gp-367	153	12	:	:	PUNCT
gp-367	153	13	table	table	NOUN
gp-367	153	14	6	6	NUM
gp-367	153	15	.	.	PUNCT
gp-367	153	16	hypothesis	hypothesis	NOUN
gp-367	153	17	testing	testing	NOUN
gp-367	153	18	results	result	NOUN
gp-367	153	19	hypothesis	hypothesis	NOUN
gp-367	153	20	path	path	PROPN
gp-367	153	21	coeff	coeff	PROPN
gp-367	153	22	.	.	PUNCT
gp-367	154	1	t	t	PROPN
gp-367	154	2	-	-	PUNCT
gp-367	154	3	statistics	statistic	NOUN
gp-367	154	4	p	p	ADJ
gp-367	154	5	-	-	PUNCT
gp-367	154	6	values	value	NOUN
gp-367	154	7	decision	decision	NOUN
gp-367	154	8	h1	h1	NOUN
gp-367	154	9	product	product	NOUN
gp-367	154	10	quality	quality	NOUN
gp-367	154	11	-	-	PUNCT
gp-367	154	12	>	>	X
gp-367	154	13	customer	customer	NOUN
gp-367	154	14	perceived	perceive	VERB
gp-367	154	15	value	value	NOUN
gp-367	154	16	0,360	0,360	NUM
gp-367	154	17	4,308	4,308	NUM
gp-367	154	18	0,000	0,000	NUM
gp-367	154	19	accepted	accept	VERB
gp-367	154	20	h2	h2	NOUN
gp-367	154	21	product	product	NOUN
gp-367	154	22	quality	quality	NOUN
gp-367	154	23	-	-	PUNCT
gp-367	154	24	>	>	X
gp-367	154	25	customer	customer	NOUN
gp-367	154	26	satisfaction	satisfaction	NOUN
gp-367	154	27	0,770	0,770	NUM
gp-367	154	28	13,920	13,920	NUM
gp-367	154	29	0,000	0,000	NUM
gp-367	154	30	accepted	accept	VERB
gp-367	154	31	h3	h3	NOUN
gp-367	154	32	service	service	NOUN
gp-367	154	33	quality	quality	NOUN
gp-367	154	34	-	-	PUNCT
gp-367	154	35	>	>	X
gp-367	154	36	customer	customer	NOUN
gp-367	154	37	perceived	perceive	VERB
gp-367	154	38	value	value	NOUN
gp-367	154	39	0,495	0,495	NUM
gp-367	154	40	5,804	5,804	NUM
gp-367	154	41	0,000	0,000	NUM
gp-367	154	42	accepted	accept	VERB
gp-367	154	43	h4	h4	PROPN
gp-367	154	44	service	service	NOUN
gp-367	154	45	quality	quality	NOUN
gp-367	154	46	-	-	PUNCT
gp-367	154	47	>	>	X
gp-367	154	48	customer	customer	NOUN
gp-367	154	49	satisfaction	satisfaction	NOUN
gp-367	154	50	0,205	0,205	NUM
gp-367	154	51	2,801	2,801	NUM
gp-367	154	52	0,005	0,005	NUM
gp-367	154	53	accepted	accept	VERB
gp-367	154	54	h5	h5	NOUN
gp-367	154	55	customer	customer	NOUN
gp-367	154	56	perceived	perceive	VERB
gp-367	154	57	value	value	NOUN
gp-367	154	58	-	-	PUNCT
gp-367	154	59	>	>	X
gp-367	154	60	customer	customer	NOUN
gp-367	154	61	satisfaction	satisfaction	NOUN
gp-367	154	62	-0,240	-0,240	PROPN
gp-367	154	63	3,625	3,625	NUM
gp-367	154	64	0,000	0,000	NUM
gp-367	154	65	accepted	accept	VERB
gp-367	154	66	h6	h6	PROPN
gp-367	154	67	product	product	NOUN
gp-367	154	68	quality	quality	NOUN
gp-367	154	69	-	-	PUNCT
gp-367	154	70	>	>	X
gp-367	154	71	customer	customer	NOUN
gp-367	154	72	perceived	perceive	VERB
gp-367	154	73	value	value	NOUN
gp-367	154	74	-	-	PUNCT
gp-367	154	75	>	>	X
gp-367	154	76	customer	customer	NOUN
gp-367	154	77	satisfaction	satisfaction	NOUN
gp-367	154	78	-0,086	-0,086	VERB
gp-367	154	79	2,621	2,621	NUM
gp-367	154	80	0,009	0,009	NUM
gp-367	154	81	accepted	accept	VERB
gp-367	154	82	h7	h7	PROPN
gp-367	154	83	service	service	NOUN
gp-367	154	84	quality	quality	NOUN
gp-367	154	85	-	-	PUNCT
gp-367	154	86	>	>	X
gp-367	154	87	customer	customer	NOUN
gp-367	154	88	perceived	perceive	VERB
gp-367	154	89	value	value	NOUN
gp-367	154	90	-	-	PUNCT
gp-367	154	91	>	>	X
gp-367	154	92	customer	customer	NOUN
gp-367	154	93	satisfaction	satisfaction	NOUN
gp-367	154	94	-0,119	-0,119	NOUN
gp-367	154	95	2,965	2,965	NUM
gp-367	154	96	0,003	0,003	NUM
gp-367	154	97	accepted	accept	VERB
gp-367	154	98	the	the	DET
gp-367	154	99	results	result	NOUN
gp-367	154	100	of	of	ADP
gp-367	154	101	the	the	DET
gp-367	154	102	hypothesis	hypothesis	NOUN
gp-367	154	103	testing	testing	NOUN
gp-367	154	104	indicate	indicate	VERB
gp-367	154	105	that	that	SCONJ
gp-367	154	106	seven	seven	NUM
gp-367	154	107	proposed	propose	VERB
gp-367	154	108	hypotheses	hypothesis	NOUN
gp-367	154	109	were	be	AUX
gp-367	154	110	accepted	accept	VERB
gp-367	154	111	,	,	PUNCT
gp-367	154	112	confirming	confirm	VERB
gp-367	154	113	most	most	ADJ
gp-367	154	114	of	of	ADP
gp-367	154	115	the	the	DET
gp-367	154	116	relationships	relationship	NOUN
gp-367	154	117	suggested	suggest	VERB
gp-367	154	118	in	in	ADP
gp-367	154	119	the	the	DET
gp-367	154	120	research	research	NOUN
gp-367	154	121	model	model	NOUN
gp-367	154	122	.	.	PUNCT
gp-367	155	1	specifically	specifically	ADV
gp-367	155	2	,	,	PUNCT
gp-367	155	3	it	it	PRON
gp-367	155	4	was	be	AUX
gp-367	155	5	found	find	VERB
gp-367	155	6	that	that	SCONJ
gp-367	155	7	product	product	NOUN
gp-367	155	8	quality	quality	NOUN
gp-367	155	9	and	and	CCONJ
gp-367	155	10	service	service	NOUN
gp-367	155	11	quality	quality	NOUN
gp-367	155	12	have	have	VERB
gp-367	155	13	positive	positive	ADJ
gp-367	155	14	and	and	CCONJ
gp-367	155	15	significant	significant	ADJ
gp-367	155	16	effects	effect	NOUN
gp-367	155	17	on	on	ADP
gp-367	155	18	customer	customer	NOUN
gp-367	155	19	satisfaction	satisfaction	NOUN
gp-367	155	20	,	,	PUNCT
gp-367	155	21	both	both	PRON
gp-367	155	22	directly	directly	ADV
gp-367	155	23	and	and	CCONJ
gp-367	155	24	indirectly	indirectly	ADV
gp-367	155	25	.	.	PUNCT
gp-367	156	1	strong	strong	ADJ
gp-367	156	2	direct	direct	ADJ
gp-367	156	3	effects	effect	NOUN
gp-367	156	4	were	be	AUX
gp-367	156	5	observed	observe	VERB
gp-367	156	6	in	in	ADP
gp-367	156	7	the	the	DET
gp-367	156	8	paths	path	NOUN
gp-367	156	9	from	from	ADP
gp-367	156	10	product	product	NOUN
gp-367	156	11	quality	quality	NOUN
gp-367	156	12	to	to	ADP
gp-367	156	13	customer	customer	NOUN
gp-367	156	14	satisfaction	satisfaction	NOUN
gp-367	156	15	(	(	PUNCT
gp-367	156	16	β	β	X
gp-367	156	17	=	=	NOUN
gp-367	156	18	0.770	0.770	NUM
gp-367	156	19	;	;	PUNCT
gp-367	156	20	t	t	PROPN
gp-367	156	21	=	=	SYM
gp-367	156	22	13.920	13.920	NUM
gp-367	156	23	)	)	PUNCT
gp-367	156	24	and	and	CCONJ
gp-367	156	25	from	from	ADP
gp-367	156	26	service	service	NOUN
gp-367	156	27	quality	quality	NOUN
gp-367	156	28	to	to	ADP
gp-367	156	29	customer	customer	NOUN
gp-367	156	30	satisfaction	satisfaction	NOUN
gp-367	156	31	(	(	PUNCT
gp-367	156	32	β	β	X
gp-367	156	33	=	=	SYM
gp-367	156	34	0.205	0.205	NUM
gp-367	156	35	;	;	PUNCT
gp-367	156	36	t	t	NOUN
gp-367	156	37	=	=	PUNCT
gp-367	156	38	2.801	2.801	NUM
gp-367	156	39	)	)	PUNCT
gp-367	156	40	.	.	PUNCT
gp-367	157	1	furthermore	furthermore	ADV
gp-367	157	2	,	,	PUNCT
gp-367	157	3	the	the	DET
gp-367	157	4	mediating	mediate	VERB
gp-367	157	5	role	role	NOUN
gp-367	157	6	of	of	ADP
gp-367	157	7	customer	customer	NOUN
gp-367	157	8	perceived	perceive	VERB
gp-367	157	9	value	value	NOUN
gp-367	157	10	was	be	AUX
gp-367	157	11	also	also	ADV
gp-367	157	12	found	find	VERB
gp-367	157	13	to	to	PART
gp-367	157	14	be	be	AUX
gp-367	157	15	significant	significant	ADJ
gp-367	157	16	.	.	PUNCT
gp-367	158	1	product	product	NOUN
gp-367	158	2	quality	quality	NOUN
gp-367	158	3	and	and	CCONJ
gp-367	158	4	service	service	NOUN
gp-367	158	5	quality	quality	NOUN
gp-367	158	6	were	be	AUX
gp-367	158	7	proven	prove	VERB
gp-367	158	8	to	to	PART
gp-367	158	9	be	be	AUX
gp-367	158	10	important	important	ADJ
gp-367	158	11	antecedents	antecedent	NOUN
gp-367	158	12	of	of	ADP
gp-367	158	13	customer	customer	NOUN
gp-367	158	14	perceived	perceive	VERB
gp-367	158	15	value	value	NOUN
gp-367	158	16	,	,	PUNCT
gp-367	158	17	which	which	PRON
gp-367	158	18	in	in	ADP
gp-367	158	19	turn	turn	NOUN
gp-367	158	20	significantly	significantly	ADV
gp-367	158	21	influences	influence	VERB
gp-367	158	22	customer	customer	NOUN
gp-367	158	23	satisfaction	satisfaction	NOUN
gp-367	158	24	.	.	PUNCT
gp-367	159	1	these	these	DET
gp-367	159	2	findings	finding	NOUN
gp-367	159	3	emphasize	emphasize	VERB
gp-367	159	4	that	that	SCONJ
gp-367	159	5	the	the	DET
gp-367	159	6	functional	functional	ADJ
gp-367	159	7	quality	quality	NOUN
gp-367	159	8	of	of	ADP
gp-367	159	9	the	the	DET
gp-367	159	10	application	application	NOUN
gp-367	159	11	and	and	CCONJ
gp-367	159	12	the	the	DET
gp-367	159	13	services	service	NOUN
gp-367	159	14	provided	provide	VERB
gp-367	159	15	are	be	AUX
gp-367	159	16	key	key	ADJ
gp-367	159	17	drivers	driver	NOUN
gp-367	159	18	of	of	ADP
gp-367	159	19	user	user	NOUN
gp-367	159	20	satisfaction	satisfaction	NOUN
gp-367	159	21	,	,	PUNCT
gp-367	159	22	and	and	CCONJ
gp-367	159	23	that	that	SCONJ
gp-367	159	24	a	a	DET
gp-367	159	25	positive	positive	ADJ
gp-367	159	26	perceived	perceive	VERB
gp-367	159	27	value	value	NOUN
gp-367	159	28	serves	serve	VERB
gp-367	159	29	as	as	ADP
gp-367	159	30	a	a	DET
gp-367	159	31	crucial	crucial	ADJ
gp-367	159	32	mechanism	mechanism	NOUN
gp-367	159	33	that	that	PRON
gp-367	159	34	strengthens	strengthen	VERB
gp-367	159	35	this	this	DET
gp-367	159	36	relationship	relationship	NOUN
gp-367	159	37	.	.	PUNCT
gp-367	160	1	the	the	DET
gp-367	160	2	influence	influence	NOUN
gp-367	160	3	of	of	ADP
gp-367	160	4	product	product	NOUN
gp-367	160	5	and	and	CCONJ
gp-367	160	6	service	service	NOUN
gp-367	160	7	quality	quality	NOUN
gp-367	160	8	on	on	ADP
gp-367	160	9	satisfaction	satisfaction	NOUN
gp-367	160	10	,	,	PUNCT
gp-367	160	11	with	with	ADP
gp-367	160	12	the	the	DET
gp-367	160	13	mediation	mediation	NOUN
gp-367	160	14	of	of	ADP
gp-367	160	15	perceived	perceive	VERB
gp-367	160	16	value	value	NOUN
gp-367	160	17	on	on	ADP
gp-367	160	18	linkaja	linkaja	PROPN
gp-367	160	19	users	user	NOUN
gp-367	160	20	in	in	ADP
gp-367	160	21	padang	padang	PROPN
gp-367	160	22	city	city	PROPN
gp-367	160	23	2016	2016	NUM
gp-367	160	24	discussion	discussion	NOUN
gp-367	160	25	the	the	DET
gp-367	160	26	effect	effect	NOUN
gp-367	160	27	of	of	ADP
gp-367	160	28	product	product	NOUN
gp-367	160	29	quality	quality	NOUN
gp-367	160	30	on	on	ADP
gp-367	160	31	customer	customer	NOUN
gp-367	160	32	perceived	perceive	VERB
gp-367	160	33	value	value	NOUN
gp-367	160	34	the	the	DET
gp-367	160	35	findings	finding	NOUN
gp-367	160	36	confirm	confirm	VERB
gp-367	160	37	that	that	SCONJ
gp-367	160	38	product	product	NOUN
gp-367	160	39	quality	quality	NOUN
gp-367	160	40	has	have	VERB
gp-367	160	41	a	a	DET
gp-367	160	42	significant	significant	ADJ
gp-367	160	43	positive	positive	ADJ
gp-367	160	44	effect	effect	NOUN
gp-367	160	45	on	on	ADP
gp-367	160	46	perceived	perceive	VERB
gp-367	160	47	value	value	NOUN
gp-367	160	48	among	among	ADP
gp-367	160	49	users	user	NOUN
gp-367	160	50	.	.	PUNCT
gp-367	161	1	in	in	ADP
gp-367	161	2	the	the	DET
gp-367	161	3	context	context	NOUN
gp-367	161	4	of	of	ADP
gp-367	161	5	the	the	DET
gp-367	161	6	linkaja	linkaja	NOUN
gp-367	161	7	e	e	NOUN
gp-367	161	8	-	-	NOUN
gp-367	161	9	wallet	wallet	NOUN
gp-367	161	10	in	in	ADP
gp-367	161	11	padang	padang	PROPN
gp-367	161	12	,	,	PUNCT
gp-367	161	13	the	the	DET
gp-367	161	14	product	product	NOUN
gp-367	161	15	quality	quality	NOUN
gp-367	161	16	variable	variable	NOUN
gp-367	161	17	includes	include	VERB
gp-367	161	18	transaction	transaction	NOUN
gp-367	161	19	speed	speed	NOUN
gp-367	161	20	,	,	PUNCT
gp-367	161	21	system	system	NOUN
gp-367	161	22	reliability	reliability	NOUN
gp-367	161	23	,	,	PUNCT
gp-367	161	24	data	datum	NOUN
gp-367	161	25	security	security	NOUN
gp-367	161	26	,	,	PUNCT
gp-367	161	27	and	and	CCONJ
gp-367	161	28	user	user	NOUN
gp-367	161	29	interface	interface	NOUN
gp-367	161	30	simplicity	simplicity	NOUN
gp-367	161	31	.	.	PUNCT
gp-367	162	1	the	the	DET
gp-367	162	2	improvement	improvement	NOUN
gp-367	162	3	of	of	ADP
gp-367	162	4	these	these	DET
gp-367	162	5	technical	technical	ADJ
gp-367	162	6	aspects	aspect	NOUN
gp-367	162	7	enhances	enhance	VERB
gp-367	162	8	the	the	DET
gp-367	162	9	perception	perception	NOUN
gp-367	162	10	of	of	ADP
gp-367	162	11	benefits	benefit	NOUN
gp-367	162	12	relative	relative	ADJ
gp-367	162	13	to	to	ADP
gp-367	162	14	the	the	DET
gp-367	162	15	costs	cost	NOUN
gp-367	162	16	or	or	CCONJ
gp-367	162	17	risks	risk	NOUN
gp-367	162	18	involved	involve	VERB
gp-367	162	19	(	(	PUNCT
gp-367	162	20	oliver	oliver	ADV
gp-367	162	21	,	,	PUNCT
gp-367	162	22	1997	1997	NUM
gp-367	162	23	;	;	PUNCT
gp-367	162	24	zeithaml	zeithaml	PROPN
gp-367	162	25	,	,	PUNCT
gp-367	162	26	1988	1988	NUM
gp-367	162	27	)	)	PUNCT
gp-367	162	28	.	.	PUNCT
gp-367	163	1	this	this	DET
gp-367	163	2	finding	finding	NOUN
gp-367	163	3	is	be	AUX
gp-367	163	4	consistent	consistent	ADJ
gp-367	163	5	with	with	ADP
gp-367	163	6	previous	previous	ADJ
gp-367	163	7	studies	study	NOUN
gp-367	163	8	showing	show	VERB
gp-367	163	9	that	that	SCONJ
gp-367	163	10	the	the	DET
gp-367	163	11	stability	stability	NOUN
gp-367	163	12	and	and	CCONJ
gp-367	163	13	technical	technical	ADJ
gp-367	163	14	performance	performance	NOUN
gp-367	163	15	of	of	ADP
gp-367	163	16	e	e	NOUN
gp-367	163	17	-	-	NOUN
gp-367	163	18	wallet	wallet	NOUN
gp-367	163	19	applications	application	NOUN
gp-367	163	20	strengthen	strengthen	VERB
gp-367	163	21	perceived	perceive	VERB
gp-367	163	22	value	value	NOUN
gp-367	163	23	(	(	PUNCT
gp-367	163	24	ali	ali	PROPN
gp-367	163	25	et	et	PROPN
gp-367	163	26	al	al	PROPN
gp-367	163	27	.	.	PROPN
gp-367	163	28	,	,	PUNCT
gp-367	163	29	2023	2023	NUM
gp-367	163	30	;	;	PUNCT
gp-367	163	31	wahyuni	wahyuni	PROPN
gp-367	163	32	et	et	PROPN
gp-367	163	33	al	al	PROPN
gp-367	163	34	.	.	PROPN
gp-367	163	35	,	,	PUNCT
gp-367	163	36	2023	2023	NUM
gp-367	163	37	)	)	PUNCT
gp-367	163	38	and	and	CCONJ
gp-367	163	39	reduce	reduce	VERB
gp-367	163	40	perceived	perceive	VERB
gp-367	163	41	risk	risk	NOUN
gp-367	163	42	(	(	PUNCT
gp-367	163	43	uzir	uzir	NOUN
gp-367	163	44	et	et	PROPN
gp-367	163	45	al	al	PROPN
gp-367	163	46	.	.	PROPN
gp-367	163	47	,	,	PUNCT
gp-367	163	48	2020	2020	NUM
gp-367	163	49	)	)	PUNCT
gp-367	163	50	.	.	PUNCT
gp-367	164	1	in	in	ADP
gp-367	164	2	other	other	ADJ
gp-367	164	3	words	word	NOUN
gp-367	164	4	,	,	PUNCT
gp-367	164	5	improved	improved	ADJ
gp-367	164	6	product	product	NOUN
gp-367	164	7	quality	quality	NOUN
gp-367	164	8	directly	directly	ADV
gp-367	164	9	enhances	enhance	VERB
gp-367	164	10	perceived	perceive	VERB
gp-367	164	11	value	value	NOUN
gp-367	164	12	(	(	PUNCT
gp-367	164	13	blut	blut	NOUN
gp-367	164	14	et	et	PROPN
gp-367	164	15	al	al	PROPN
gp-367	164	16	.	.	PROPN
gp-367	164	17	,	,	PUNCT
gp-367	164	18	2024	2024	NUM
gp-367	164	19	)	)	PUNCT
gp-367	164	20	,	,	PUNCT
gp-367	164	21	increasing	increase	VERB
gp-367	164	22	both	both	CCONJ
gp-367	164	23	functional	functional	ADJ
gp-367	164	24	and	and	CCONJ
gp-367	164	25	emotional	emotional	ADJ
gp-367	164	26	benefits	benefit	NOUN
gp-367	164	27	for	for	ADP
gp-367	164	28	consumers	consumer	NOUN
gp-367	164	29	(	(	PUNCT
gp-367	164	30	rita	rita	PROPN
gp-367	164	31	et	et	PROPN
gp-367	164	32	al	al	PROPN
gp-367	164	33	.	.	PROPN
gp-367	164	34	,	,	PUNCT
gp-367	164	35	2019a	2019a	NUM
gp-367	164	36	)	)	PUNCT
gp-367	164	37	.	.	PUNCT
gp-367	165	1	therefore	therefore	ADV
gp-367	165	2	,	,	PUNCT
gp-367	165	3	every	every	DET
gp-367	165	4	innovation	innovation	NOUN
gp-367	165	5	or	or	CCONJ
gp-367	165	6	new	new	ADJ
gp-367	165	7	feature	feature	NOUN
gp-367	165	8	should	should	AUX
gp-367	165	9	emphasize	emphasize	VERB
gp-367	165	10	technical	technical	ADJ
gp-367	165	11	reliability	reliability	NOUN
gp-367	165	12	(	(	PUNCT
gp-367	165	13	hu	hu	PROPN
gp-367	165	14	et	et	PROPN
gp-367	165	15	al	al	PROPN
gp-367	165	16	.	.	PROPN
gp-367	165	17	,	,	PUNCT
gp-367	165	18	2022	2022	NUM
gp-367	165	19	;	;	PUNCT
gp-367	165	20	oliver	oliver	ADV
gp-367	165	21	,	,	PUNCT
gp-367	165	22	1997	1997	NUM
gp-367	165	23	)	)	PUNCT
gp-367	165	24	.	.	PUNCT
gp-367	166	1	practically	practically	ADV
gp-367	166	2	,	,	PUNCT
gp-367	166	3	linkaja	linkaja	PROPN
gp-367	166	4	must	must	AUX
gp-367	166	5	maintain	maintain	VERB
gp-367	166	6	product	product	NOUN
gp-367	166	7	quality	quality	NOUN
gp-367	166	8	consistency	consistency	NOUN
gp-367	166	9	—	—	PUNCT
gp-367	166	10	such	such	ADJ
gp-367	166	11	as	as	ADP
gp-367	166	12	application	application	NOUN
gp-367	166	13	speed	speed	NOUN
gp-367	166	14	and	and	CCONJ
gp-367	166	15	transaction	transaction	NOUN
gp-367	166	16	security	security	NOUN
gp-367	166	17	—	—	PUNCT
gp-367	166	18	because	because	SCONJ
gp-367	166	19	reliability	reliability	NOUN
gp-367	166	20	forms	form	VERB
gp-367	166	21	the	the	DET
gp-367	166	22	foundation	foundation	NOUN
gp-367	166	23	of	of	ADP
gp-367	166	24	user	user	NOUN
gp-367	166	25	value	value	NOUN
gp-367	166	26	perception	perception	NOUN
gp-367	166	27	(	(	PUNCT
gp-367	166	28	uzir	uzir	NOUN
gp-367	166	29	et	et	PROPN
gp-367	166	30	al	al	PROPN
gp-367	166	31	.	.	PROPN
gp-367	166	32	,	,	PUNCT
gp-367	166	33	2020	2020	NUM
gp-367	166	34	;	;	PUNCT
gp-367	166	35	zeithaml	zeithaml	PROPN
gp-367	166	36	et	et	PROPN
gp-367	166	37	al	al	PROPN
gp-367	166	38	.	.	PROPN
gp-367	166	39	,	,	PUNCT
gp-367	166	40	1988	1988	NUM
gp-367	166	41	)	)	PUNCT
gp-367	166	42	.	.	PUNCT
gp-367	167	1	the	the	DET
gp-367	167	2	effect	effect	NOUN
gp-367	167	3	of	of	ADP
gp-367	167	4	product	product	NOUN
gp-367	167	5	quality	quality	NOUN
gp-367	167	6	on	on	ADP
gp-367	167	7	customer	customer	NOUN
gp-367	167	8	satisfaction	satisfaction	NOUN
gp-367	167	9	this	this	DET
gp-367	167	10	study	study	NOUN
gp-367	167	11	finds	find	VERB
gp-367	167	12	that	that	SCONJ
gp-367	167	13	product	product	NOUN
gp-367	167	14	quality	quality	NOUN
gp-367	167	15	is	be	AUX
gp-367	167	16	a	a	DET
gp-367	167	17	key	key	ADJ
gp-367	167	18	determinant	determinant	NOUN
gp-367	167	19	of	of	ADP
gp-367	167	20	user	user	NOUN
gp-367	167	21	satisfaction	satisfaction	NOUN
gp-367	167	22	with	with	ADP
gp-367	167	23	linkaja	linkaja	PROPN
gp-367	167	24	.	.	PUNCT
gp-367	168	1	an	an	DET
gp-367	168	2	application	application	NOUN
gp-367	168	3	with	with	ADP
gp-367	168	4	a	a	DET
gp-367	168	5	stable	stable	ADJ
gp-367	168	6	system	system	NOUN
gp-367	168	7	,	,	PUNCT
gp-367	168	8	high	high	ADJ
gp-367	168	9	transaction	transaction	NOUN
gp-367	168	10	speed	speed	NOUN
gp-367	168	11	,	,	PUNCT
gp-367	168	12	and	and	CCONJ
gp-367	168	13	strong	strong	ADJ
gp-367	168	14	security	security	NOUN
gp-367	168	15	directly	directly	ADV
gp-367	168	16	enhances	enhance	VERB
gp-367	168	17	satisfaction	satisfaction	NOUN
gp-367	168	18	,	,	PUNCT
gp-367	168	19	surpassing	surpass	VERB
gp-367	168	20	the	the	DET
gp-367	168	21	effects	effect	NOUN
gp-367	168	22	of	of	ADP
gp-367	168	23	promotions	promotion	NOUN
gp-367	168	24	or	or	CCONJ
gp-367	168	25	incentives	incentive	NOUN
gp-367	168	26	.	.	PUNCT
gp-367	169	1	this	this	DET
gp-367	169	2	result	result	NOUN
gp-367	169	3	aligns	align	VERB
gp-367	169	4	with	with	ADP
gp-367	169	5	the	the	DET
gp-367	169	6	expectation	expectation	NOUN
gp-367	169	7	–	–	PUNCT
gp-367	169	8	confirmation	confirmation	NOUN
gp-367	169	9	theory	theory	NOUN
gp-367	169	10	(	(	PUNCT
gp-367	169	11	oliver	oliver	ADV
gp-367	169	12	,	,	PUNCT
gp-367	169	13	1997	1997	NUM
gp-367	169	14	)	)	PUNCT
gp-367	169	15	and	and	CCONJ
gp-367	169	16	satisfaction	satisfaction	NOUN
gp-367	169	17	theory	theory	NOUN
gp-367	169	18	(	(	PUNCT
gp-367	169	19	kotler	kotler	NOUN
gp-367	169	20	,	,	PUNCT
gp-367	169	21	2016	2016	NUM
gp-367	169	22	)	)	PUNCT
gp-367	169	23	,	,	PUNCT
gp-367	169	24	which	which	PRON
gp-367	169	25	posit	posit	VERB
gp-367	169	26	that	that	PRON
gp-367	169	27	satisfaction	satisfaction	NOUN
gp-367	169	28	occurs	occur	VERB
gp-367	169	29	when	when	SCONJ
gp-367	169	30	product	product	NOUN
gp-367	169	31	performance	performance	NOUN
gp-367	169	32	meets	meet	VERB
gp-367	169	33	or	or	CCONJ
gp-367	169	34	exceeds	exceed	VERB
gp-367	169	35	consumer	consumer	NOUN
gp-367	169	36	expectations	expectation	NOUN
gp-367	169	37	.	.	PUNCT
gp-367	170	1	this	this	DET
gp-367	170	2	consistency	consistency	NOUN
gp-367	170	3	is	be	AUX
gp-367	170	4	supported	support	VERB
gp-367	170	5	by	by	ADP
gp-367	170	6	previous	previous	ADJ
gp-367	170	7	studies	study	NOUN
gp-367	170	8	,	,	PUNCT
gp-367	170	9	which	which	PRON
gp-367	170	10	show	show	VERB
gp-367	170	11	that	that	SCONJ
gp-367	170	12	digital	digital	ADJ
gp-367	170	13	product	product	NOUN
gp-367	170	14	reliability	reliability	NOUN
gp-367	170	15	plays	play	VERB
gp-367	170	16	a	a	DET
gp-367	170	17	major	major	ADJ
gp-367	170	18	role	role	NOUN
gp-367	170	19	in	in	ADP
gp-367	170	20	satisfaction	satisfaction	NOUN
gp-367	170	21	by	by	ADP
gp-367	170	22	reducing	reduce	VERB
gp-367	170	23	perceived	perceive	VERB
gp-367	170	24	risk	risk	NOUN
gp-367	170	25	(	(	PUNCT
gp-367	170	26	ali	ali	PROPN
gp-367	170	27	et	et	PROPN
gp-367	170	28	al	al	PROPN
gp-367	170	29	.	.	PROPN
gp-367	170	30	,	,	PUNCT
gp-367	170	31	2023	2023	NUM
gp-367	170	32	;	;	PUNCT
gp-367	170	33	uzir	uzir	PROPN
gp-367	170	34	et	et	PROPN
gp-367	170	35	al	al	PROPN
gp-367	170	36	.	.	PROPN
gp-367	170	37	,	,	PUNCT
gp-367	170	38	2020	2020	NUM
gp-367	170	39	)	)	PUNCT
gp-367	170	40	,	,	PUNCT
gp-367	170	41	and	and	CCONJ
gp-367	170	42	that	that	SCONJ
gp-367	170	43	post	post	ADJ
gp-367	170	44	-	-	ADJ
gp-367	170	45	covid	covid	ADJ
gp-367	170	46	consumers	consumer	NOUN
gp-367	170	47	demand	demand	VERB
gp-367	170	48	speed	speed	NOUN
gp-367	170	49	and	and	CCONJ
gp-367	170	50	security	security	NOUN
gp-367	170	51	as	as	ADP
gp-367	170	52	prerequisites	prerequisite	NOUN
gp-367	170	53	for	for	ADP
gp-367	170	54	satisfaction	satisfaction	NOUN
gp-367	170	55	(	(	PUNCT
gp-367	170	56	wahyuni	wahyuni	PROPN
gp-367	170	57	et	et	PROPN
gp-367	170	58	al	al	PROPN
gp-367	170	59	.	.	PROPN
gp-367	170	60	,	,	PUNCT
gp-367	170	61	2023	2023	NUM
gp-367	170	62	)	)	PUNCT
gp-367	170	63	.	.	PUNCT
gp-367	171	1	practically	practically	ADV
gp-367	171	2	,	,	PUNCT
gp-367	171	3	product	product	NOUN
gp-367	171	4	quality	quality	NOUN
gp-367	171	5	improvement	improvement	NOUN
gp-367	171	6	should	should	AUX
gp-367	171	7	remain	remain	VERB
gp-367	171	8	a	a	DET
gp-367	171	9	priority	priority	NOUN
gp-367	171	10	(	(	PUNCT
gp-367	171	11	parasuraman	parasuraman	NOUN
gp-367	171	12	et	et	PROPN
gp-367	171	13	al	al	PROPN
gp-367	171	14	.	.	PROPN
gp-367	171	15	,	,	PUNCT
gp-367	171	16	1988	1988	NUM
gp-367	171	17	)	)	PUNCT
gp-367	171	18	,	,	PUNCT
gp-367	171	19	as	as	SCONJ
gp-367	171	20	a	a	DET
gp-367	171	21	strong	strong	ADJ
gp-367	171	22	product	product	NOUN
gp-367	171	23	consistently	consistently	ADV
gp-367	171	24	fulfills	fulfill	VERB
gp-367	171	25	customer	customer	NOUN
gp-367	171	26	needs	need	NOUN
gp-367	171	27	and	and	CCONJ
gp-367	171	28	expectations	expectation	NOUN
gp-367	171	29	(	(	PUNCT
gp-367	171	30	oliver	oliver	ADV
gp-367	171	31	,	,	PUNCT
gp-367	171	32	1997	1997	NUM
gp-367	171	33	)	)	PUNCT
gp-367	171	34	.	.	PUNCT
gp-367	172	1	moreover	moreover	ADV
gp-367	172	2	,	,	PUNCT
gp-367	172	3	perceived	perceive	VERB
gp-367	172	4	product	product	NOUN
gp-367	172	5	quality	quality	NOUN
gp-367	172	6	is	be	AUX
gp-367	172	7	directly	directly	ADV
gp-367	172	8	linked	link	VERB
gp-367	172	9	to	to	ADP
gp-367	172	10	consumer	consumer	NOUN
gp-367	172	11	satisfaction	satisfaction	NOUN
gp-367	172	12	(	(	PUNCT
gp-367	172	13	blut	blut	NOUN
gp-367	172	14	et	et	PROPN
gp-367	172	15	al	al	PROPN
gp-367	172	16	.	.	PROPN
gp-367	172	17	,	,	PUNCT
gp-367	172	18	2024	2024	NUM
gp-367	172	19	)	)	PUNCT
gp-367	172	20	,	,	PUNCT
gp-367	172	21	particularly	particularly	ADV
gp-367	172	22	when	when	SCONJ
gp-367	172	23	the	the	DET
gp-367	172	24	application	application	NOUN
gp-367	172	25	offers	offer	VERB
gp-367	172	26	superior	superior	ADJ
gp-367	172	27	speed	speed	NOUN
gp-367	172	28	,	,	PUNCT
gp-367	172	29	security	security	NOUN
gp-367	172	30	,	,	PUNCT
gp-367	172	31	and	and	CCONJ
gp-367	172	32	reliability	reliability	NOUN
gp-367	172	33	.	.	PUNCT
gp-367	173	1	therefore	therefore	ADV
gp-367	173	2	,	,	PUNCT
gp-367	173	3	linkaja	linkaja	PROPN
gp-367	173	4	must	must	AUX
gp-367	173	5	ensure	ensure	VERB
gp-367	173	6	product	product	NOUN
gp-367	173	7	quality	quality	NOUN
gp-367	173	8	standards	standard	NOUN
gp-367	173	9	are	be	AUX
gp-367	173	10	maintained	maintain	VERB
gp-367	173	11	to	to	PART
gp-367	173	12	keep	keep	VERB
gp-367	173	13	user	user	NOUN
gp-367	173	14	satisfaction	satisfaction	NOUN
gp-367	173	15	high	high	ADV
gp-367	173	16	and	and	CCONJ
gp-367	173	17	reduce	reduce	VERB
gp-367	173	18	the	the	DET
gp-367	173	19	probability	probability	NOUN
gp-367	173	20	of	of	ADP
gp-367	173	21	service	service	NOUN
gp-367	173	22	failures	failure	NOUN
gp-367	173	23	(	(	PUNCT
gp-367	173	24	hu	hu	PROPN
gp-367	173	25	et	et	PROPN
gp-367	173	26	al	al	PROPN
gp-367	173	27	.	.	PROPN
gp-367	173	28	,	,	PUNCT
gp-367	173	29	2022	2022	NUM
gp-367	173	30	)	)	PUNCT
gp-367	173	31	.	.	PUNCT
gp-367	174	1	the	the	DET
gp-367	174	2	effect	effect	NOUN
gp-367	174	3	of	of	ADP
gp-367	174	4	service	service	NOUN
gp-367	174	5	quality	quality	NOUN
gp-367	174	6	on	on	ADP
gp-367	174	7	customer	customer	NOUN
gp-367	174	8	perceived	perceive	VERB
gp-367	174	9	value	value	NOUN
gp-367	174	10	the	the	DET
gp-367	174	11	study	study	NOUN
gp-367	174	12	also	also	ADV
gp-367	174	13	reveals	reveal	VERB
gp-367	174	14	that	that	SCONJ
gp-367	174	15	service	service	NOUN
gp-367	174	16	quality	quality	NOUN
gp-367	174	17	contributes	contribute	VERB
gp-367	174	18	positively	positively	ADV
gp-367	174	19	to	to	ADP
gp-367	174	20	users	user	NOUN
gp-367	174	21	’	'	PUNCT
gp-367	174	22	perceived	perceive	VERB
gp-367	174	23	value	value	NOUN
gp-367	174	24	.	.	PUNCT
gp-367	175	1	fast	fast	ADJ
gp-367	175	2	,	,	PUNCT
gp-367	175	3	responsive	responsive	ADJ
gp-367	175	4	,	,	PUNCT
gp-367	175	5	and	and	CCONJ
gp-367	175	6	informative	informative	ADJ
gp-367	175	7	service	service	NOUN
gp-367	175	8	—	—	PUNCT
gp-367	175	9	from	from	ADP
gp-367	175	10	information	information	NOUN
gp-367	175	11	clarity	clarity	NOUN
gp-367	175	12	to	to	PART
gp-367	175	13	problem	problem	NOUN
gp-367	175	14	resolution	resolution	NOUN
gp-367	175	15	—	—	PUNCT
gp-367	175	16	adds	add	VERB
gp-367	175	17	value	value	NOUN
gp-367	175	18	beyond	beyond	ADP
gp-367	175	19	product	product	NOUN
gp-367	175	20	attributes	attribute	NOUN
gp-367	175	21	alone	alone	ADV
gp-367	175	22	.	.	PUNCT
gp-367	176	1	in	in	ADP
gp-367	176	2	other	other	ADJ
gp-367	176	3	words	word	NOUN
gp-367	176	4	,	,	PUNCT
gp-367	176	5	perceived	perceive	VERB
gp-367	176	6	value	value	NOUN
gp-367	176	7	is	be	AUX
gp-367	176	8	determined	determine	VERB
gp-367	176	9	not	not	PART
gp-367	176	10	only	only	ADV
gp-367	176	11	by	by	ADP
gp-367	176	12	technical	technical	ADJ
gp-367	176	13	aspects	aspect	NOUN
gp-367	176	14	but	but	CCONJ
gp-367	176	15	also	also	ADV
gp-367	176	16	by	by	ADP
gp-367	176	17	how	how	SCONJ
gp-367	176	18	the	the	DET
gp-367	176	19	company	company	NOUN
gp-367	176	20	serves	serve	VERB
gp-367	176	21	its	its	PRON
gp-367	176	22	customers	customer	NOUN
gp-367	176	23	(	(	PUNCT
gp-367	176	24	ali	ali	PROPN
gp-367	176	25	et	et	PROPN
gp-367	176	26	al	al	PROPN
gp-367	176	27	.	.	PROPN
gp-367	176	28	,	,	PUNCT
gp-367	176	29	2023	2023	NUM
gp-367	176	30	;	;	PUNCT
gp-367	176	31	uzir	uzir	PROPN
gp-367	176	32	et	et	PROPN
gp-367	176	33	al	al	PROPN
gp-367	176	34	.	.	PROPN
gp-367	176	35	,	,	PUNCT
gp-367	176	36	2020	2020	NUM
gp-367	176	37	)	)	PUNCT
gp-367	176	38	.	.	PUNCT
gp-367	177	1	field	field	NOUN
gp-367	177	2	findings	finding	NOUN
gp-367	177	3	support	support	VERB
gp-367	177	4	this	this	DET
gp-367	177	5	view	view	NOUN
gp-367	177	6	:	:	PUNCT
gp-367	178	1	e	e	X
gp-367	178	2	-	-	NOUN
gp-367	178	3	wallet	wallet	NOUN
gp-367	178	4	consumers	consumer	NOUN
gp-367	178	5	increasingly	increasingly	ADV
gp-367	178	6	evaluate	evaluate	VERB
gp-367	178	7	applications	application	NOUN
gp-367	178	8	based	base	VERB
gp-367	178	9	on	on	ADP
gp-367	178	10	service	service	NOUN
gp-367	178	11	capability	capability	NOUN
gp-367	178	12	,	,	PUNCT
gp-367	178	13	as	as	SCONJ
gp-367	178	14	service	service	NOUN
gp-367	178	15	quality	quality	NOUN
gp-367	178	16	reduces	reduce	VERB
gp-367	178	17	uncertainty	uncertainty	NOUN
gp-367	178	18	and	and	CCONJ
gp-367	178	19	enhances	enhance	NOUN
gp-367	178	20	perceived	perceive	VERB
gp-367	178	21	benefits	benefit	NOUN
gp-367	178	22	(	(	PUNCT
gp-367	178	23	wahyuni	wahyuni	X
gp-367	178	24	et	et	PROPN
gp-367	178	25	al	al	PROPN
gp-367	178	26	.	.	PROPN
gp-367	178	27	,	,	PUNCT
gp-367	178	28	2023	2023	NUM
gp-367	178	29	)	)	PUNCT
gp-367	178	30	.	.	PUNCT
gp-367	179	1	theoretically	theoretically	ADV
gp-367	179	2	,	,	PUNCT
gp-367	179	3	the	the	DET
gp-367	179	4	servqual	servqual	ADJ
gp-367	179	5	model	model	NOUN
gp-367	179	6	(	(	PUNCT
gp-367	179	7	parasuraman	parasuraman	NOUN
gp-367	179	8	et	et	PROPN
gp-367	179	9	al	al	PROPN
gp-367	179	10	.	.	PROPN
gp-367	179	11	,	,	PUNCT
gp-367	179	12	1988	1988	NUM
gp-367	179	13	)	)	PUNCT
gp-367	179	14	identifies	identify	VERB
gp-367	179	15	the	the	DET
gp-367	179	16	influence	influence	NOUN
gp-367	179	17	of	of	ADP
gp-367	179	18	product	product	NOUN
gp-367	179	19	and	and	CCONJ
gp-367	179	20	service	service	NOUN
gp-367	179	21	quality	quality	NOUN
gp-367	179	22	on	on	ADP
gp-367	179	23	satisfaction	satisfaction	NOUN
gp-367	179	24	,	,	PUNCT
gp-367	179	25	with	with	ADP
gp-367	179	26	the	the	DET
gp-367	179	27	mediation	mediation	NOUN
gp-367	179	28	of	of	ADP
gp-367	179	29	perceived	perceive	VERB
gp-367	179	30	value	value	NOUN
gp-367	179	31	and	and	CCONJ
gp-367	179	32	the	the	DET
gp-367	179	33	moderate	moderate	ADJ
gp-367	179	34	role	role	NOUN
gp-367	179	35	of	of	ADP
gp-367	179	36	social	social	ADJ
gp-367	179	37	media	medium	NOUN
gp-367	179	38	on	on	ADP
gp-367	179	39	linkaja	linkaja	PROPN
gp-367	179	40	users	user	NOUN
gp-367	179	41	in	in	ADP
gp-367	179	42	padang	padang	PROPN
gp-367	179	43	city	city	PROPN
gp-367	179	44	2017	2017	NUM
gp-367	179	45	five	five	NUM
gp-367	179	46	service	service	NOUN
gp-367	179	47	dimensions	dimension	NOUN
gp-367	179	48	(	(	PUNCT
gp-367	179	49	tangibles	tangible	NOUN
gp-367	179	50	,	,	PUNCT
gp-367	179	51	reliability	reliability	NOUN
gp-367	179	52	,	,	PUNCT
gp-367	179	53	responsiveness	responsiveness	NOUN
gp-367	179	54	,	,	PUNCT
gp-367	179	55	assurance	assurance	NOUN
gp-367	179	56	,	,	PUNCT
gp-367	179	57	empathy	empathy	NOUN
gp-367	179	58	)	)	PUNCT
gp-367	179	59	,	,	PUNCT
gp-367	179	60	which	which	PRON
gp-367	179	61	,	,	PUNCT
gp-367	179	62	when	when	SCONJ
gp-367	179	63	managed	manage	VERB
gp-367	179	64	properly	properly	ADV
gp-367	179	65	,	,	PUNCT
gp-367	179	66	enhance	enhance	VERB
gp-367	179	67	perceived	perceive	VERB
gp-367	179	68	benefits	benefit	NOUN
gp-367	179	69	.	.	PUNCT
gp-367	180	1	zeithaml	zeithaml	PROPN
gp-367	180	2	et	et	PROPN
gp-367	180	3	al	al	PROPN
gp-367	180	4	.	.	PROPN
gp-367	181	1	(	(	PUNCT
gp-367	181	2	1988	1988	NUM
gp-367	181	3	)	)	PUNCT
gp-367	181	4	further	far	ADV
gp-367	181	5	argue	argue	VERB
gp-367	181	6	that	that	SCONJ
gp-367	181	7	good	good	ADJ
gp-367	181	8	service	service	NOUN
gp-367	181	9	reduces	reduce	VERB
gp-367	181	10	sacrifices	sacrifice	NOUN
gp-367	181	11	(	(	PUNCT
gp-367	181	12	e.g.	e.g.	ADV
gp-367	181	13	,	,	PUNCT
gp-367	181	14	waiting	wait	VERB
gp-367	181	15	time	time	NOUN
gp-367	181	16	and	and	CCONJ
gp-367	181	17	risk	risk	NOUN
gp-367	181	18	)	)	PUNCT
gp-367	181	19	,	,	PUNCT
gp-367	181	20	thereby	thereby	ADV
gp-367	181	21	increasing	increase	VERB
gp-367	181	22	perceived	perceive	VERB
gp-367	181	23	value	value	NOUN
gp-367	181	24	.	.	PUNCT
gp-367	182	1	this	this	DET
gp-367	182	2	finding	finding	NOUN
gp-367	182	3	is	be	AUX
gp-367	182	4	consistent	consistent	ADJ
gp-367	182	5	with	with	ADP
gp-367	182	6	meta	meta	NOUN
gp-367	182	7	-	-	PUNCT
gp-367	182	8	analyses	analysis	NOUN
gp-367	182	9	confirming	confirm	VERB
gp-367	182	10	the	the	DET
gp-367	182	11	significant	significant	ADJ
gp-367	182	12	contribution	contribution	NOUN
gp-367	182	13	of	of	ADP
gp-367	182	14	service	service	NOUN
gp-367	182	15	dimensions	dimension	NOUN
gp-367	182	16	to	to	PART
gp-367	182	17	value	value	VERB
gp-367	182	18	in	in	ADP
gp-367	182	19	digital	digital	ADJ
gp-367	182	20	contexts	contexts	NOUN
gp-367	182	21	(	(	PUNCT
gp-367	182	22	blut	blut	NOUN
gp-367	182	23	et	et	PROPN
gp-367	182	24	al	al	PROPN
gp-367	182	25	.	.	PROPN
gp-367	182	26	,	,	PUNCT
gp-367	182	27	2024	2024	NUM
gp-367	182	28	)	)	PUNCT
gp-367	182	29	.	.	PUNCT
gp-367	183	1	the	the	DET
gp-367	183	2	implication	implication	NOUN
gp-367	183	3	is	be	AUX
gp-367	183	4	that	that	SCONJ
gp-367	183	5	linkaja	linkaja	PROPN
gp-367	183	6	should	should	AUX
gp-367	183	7	continue	continue	VERB
gp-367	183	8	to	to	PART
gp-367	183	9	strengthen	strengthen	VERB
gp-367	183	10	service	service	NOUN
gp-367	183	11	aspects	aspect	NOUN
gp-367	183	12	—	—	PUNCT
gp-367	183	13	such	such	ADJ
gp-367	183	14	as	as	ADP
gp-367	183	15	response	response	NOUN
gp-367	183	16	speed	speed	NOUN
gp-367	183	17	and	and	CCONJ
gp-367	183	18	digital	digital	ADJ
gp-367	183	19	interaction	interaction	NOUN
gp-367	183	20	security	security	NOUN
gp-367	183	21	—	—	PUNCT
gp-367	183	22	to	to	PART
gp-367	183	23	build	build	VERB
gp-367	183	24	sustainable	sustainable	ADJ
gp-367	183	25	perceived	perceive	VERB
gp-367	183	26	value	value	NOUN
gp-367	183	27	(	(	PUNCT
gp-367	183	28	hu	hu	PROPN
gp-367	183	29	et	et	PROPN
gp-367	183	30	al	al	PROPN
gp-367	183	31	.	.	PROPN
gp-367	183	32	,	,	PUNCT
gp-367	183	33	2022	2022	NUM
gp-367	183	34	;	;	PUNCT
gp-367	184	1	rita	rita	PROPN
gp-367	184	2	et	et	PROPN
gp-367	184	3	al	al	PROPN
gp-367	184	4	.	.	PROPN
gp-367	184	5	,	,	PUNCT
gp-367	184	6	2019a	2019a	NUM
gp-367	184	7	)	)	PUNCT
gp-367	184	8	.	.	PUNCT
gp-367	185	1	the	the	DET
gp-367	185	2	effect	effect	NOUN
gp-367	185	3	of	of	ADP
gp-367	185	4	service	service	NOUN
gp-367	185	5	quality	quality	NOUN
gp-367	185	6	on	on	ADP
gp-367	185	7	customer	customer	NOUN
gp-367	185	8	satisfaction	satisfaction	NOUN
gp-367	185	9	the	the	DET
gp-367	185	10	findings	finding	NOUN
gp-367	185	11	show	show	VERB
gp-367	185	12	that	that	SCONJ
gp-367	185	13	service	service	NOUN
gp-367	185	14	quality	quality	NOUN
gp-367	185	15	positively	positively	ADV
gp-367	185	16	affects	affect	VERB
gp-367	185	17	linkaja	linkaja	PROPN
gp-367	185	18	users	user	NOUN
gp-367	185	19	’	'	PUNCT
gp-367	185	20	satisfaction	satisfaction	NOUN
gp-367	185	21	,	,	PUNCT
gp-367	185	22	although	although	SCONJ
gp-367	185	23	its	its	PRON
gp-367	185	24	effect	effect	NOUN
gp-367	185	25	is	be	AUX
gp-367	185	26	weaker	weak	ADJ
gp-367	185	27	compared	compare	VERB
gp-367	185	28	to	to	ADP
gp-367	185	29	product	product	NOUN
gp-367	185	30	quality	quality	NOUN
gp-367	185	31	.	.	PUNCT
gp-367	186	1	users	user	NOUN
gp-367	186	2	are	be	AUX
gp-367	186	3	more	more	ADV
gp-367	186	4	satisfied	satisfied	ADJ
gp-367	186	5	when	when	SCONJ
gp-367	186	6	services	service	NOUN
gp-367	186	7	are	be	AUX
gp-367	186	8	responsive	responsive	ADJ
gp-367	186	9	,	,	PUNCT
gp-367	186	10	resolve	resolve	VERB
gp-367	186	11	complaints	complaint	NOUN
gp-367	186	12	quickly	quickly	ADV
gp-367	186	13	,	,	PUNCT
gp-367	186	14	and	and	CCONJ
gp-367	186	15	provide	provide	VERB
gp-367	186	16	clear	clear	ADJ
gp-367	186	17	information	information	NOUN
gp-367	186	18	.	.	PUNCT
gp-367	187	1	this	this	DET
gp-367	187	2	result	result	NOUN
gp-367	187	3	is	be	AUX
gp-367	187	4	consistent	consistent	ADJ
gp-367	187	5	with	with	ADP
gp-367	187	6	international	international	ADJ
gp-367	187	7	studies	study	NOUN
gp-367	187	8	showing	show	VERB
gp-367	187	9	that	that	SCONJ
gp-367	187	10	service	service	NOUN
gp-367	187	11	dimensions	dimension	NOUN
gp-367	187	12	(	(	PUNCT
gp-367	187	13	reliability	reliability	NOUN
gp-367	187	14	,	,	PUNCT
gp-367	187	15	responsiveness	responsiveness	NOUN
gp-367	187	16	,	,	PUNCT
gp-367	187	17	assurance	assurance	NOUN
gp-367	187	18	)	)	PUNCT
gp-367	187	19	significantly	significantly	ADV
gp-367	187	20	predict	predict	VERB
gp-367	187	21	customer	customer	NOUN
gp-367	187	22	satisfaction	satisfaction	NOUN
gp-367	187	23	,	,	PUNCT
gp-367	187	24	although	although	SCONJ
gp-367	187	25	in	in	ADP
gp-367	187	26	utilitarian	utilitarian	ADJ
gp-367	187	27	services	service	NOUN
gp-367	187	28	such	such	ADJ
gp-367	187	29	as	as	ADP
gp-367	187	30	finance	finance	NOUN
gp-367	187	31	,	,	PUNCT
gp-367	187	32	technical	technical	ADJ
gp-367	187	33	aspects	aspect	NOUN
gp-367	187	34	often	often	ADV
gp-367	187	35	dominate	dominate	VERB
gp-367	187	36	(	(	PUNCT
gp-367	187	37	rita	rita	PROPN
gp-367	187	38	et	et	PROPN
gp-367	187	39	al	al	PROPN
gp-367	187	40	.	.	PROPN
gp-367	187	41	,	,	PUNCT
gp-367	187	42	2019	2019	NUM
gp-367	187	43	;	;	PUNCT
gp-367	187	44	vatolkina	vatolkina	VERB
gp-367	187	45	et	et	PROPN
gp-367	187	46	al	al	PROPN
gp-367	187	47	.	.	PROPN
gp-367	187	48	,	,	PUNCT
gp-367	187	49	2020	2020	NUM
gp-367	187	50	)	)	PUNCT
gp-367	187	51	.	.	PUNCT
gp-367	188	1	studies	study	NOUN
gp-367	188	2	on	on	ADP
gp-367	188	3	mobile	mobile	ADJ
gp-367	188	4	wallets	wallet	NOUN
gp-367	188	5	also	also	ADV
gp-367	188	6	found	find	VERB
gp-367	188	7	that	that	SCONJ
gp-367	188	8	service	service	NOUN
gp-367	188	9	responsiveness	responsiveness	NOUN
gp-367	188	10	and	and	CCONJ
gp-367	188	11	reliability	reliability	NOUN
gp-367	188	12	affect	affect	VERB
gp-367	188	13	satisfaction	satisfaction	NOUN
gp-367	188	14	,	,	PUNCT
gp-367	188	15	though	though	SCONJ
gp-367	188	16	the	the	DET
gp-367	188	17	effect	effect	NOUN
gp-367	188	18	depends	depend	VERB
gp-367	188	19	on	on	ADP
gp-367	188	20	system	system	NOUN
gp-367	188	21	performance	performance	NOUN
gp-367	188	22	(	(	PUNCT
gp-367	188	23	ajina	ajina	NOUN
gp-367	188	24	et	et	PROPN
gp-367	188	25	al	al	PROPN
gp-367	188	26	.	.	PROPN
gp-367	188	27	,	,	PUNCT
gp-367	188	28	2023	2023	NUM
gp-367	188	29	)	)	PUNCT
gp-367	188	30	.	.	PUNCT
gp-367	189	1	theoretically	theoretically	ADV
gp-367	189	2	,	,	PUNCT
gp-367	189	3	the	the	DET
gp-367	189	4	servqual	servqual	ADJ
gp-367	189	5	model	model	NOUN
gp-367	189	6	(	(	PUNCT
gp-367	189	7	parasuraman	parasuraman	NOUN
gp-367	189	8	et	et	PROPN
gp-367	189	9	al	al	PROPN
gp-367	189	10	.	.	PROPN
gp-367	189	11	,	,	PUNCT
gp-367	189	12	1988	1988	NUM
gp-367	189	13	)	)	PUNCT
gp-367	189	14	and	and	CCONJ
gp-367	189	15	satisfaction	satisfaction	NOUN
gp-367	189	16	frameworks	framework	NOUN
gp-367	189	17	(	(	PUNCT
gp-367	189	18	kotler	kotler	NOUN
gp-367	189	19	,	,	PUNCT
gp-367	189	20	2016	2016	NUM
gp-367	189	21	)	)	PUNCT
gp-367	189	22	place	place	NOUN
gp-367	189	23	service	service	NOUN
gp-367	189	24	quality	quality	NOUN
gp-367	189	25	as	as	ADP
gp-367	189	26	an	an	DET
gp-367	189	27	enhancer	enhancer	NOUN
gp-367	189	28	of	of	ADP
gp-367	189	29	customer	customer	NOUN
gp-367	189	30	experience	experience	NOUN
gp-367	189	31	,	,	PUNCT
gp-367	189	32	where	where	SCONJ
gp-367	189	33	fast	fast	ADJ
gp-367	189	34	and	and	CCONJ
gp-367	189	35	reliable	reliable	ADJ
gp-367	189	36	service	service	NOUN
gp-367	189	37	improves	improve	VERB
gp-367	189	38	satisfaction	satisfaction	NOUN
gp-367	189	39	(	(	PUNCT
gp-367	189	40	zeithaml	zeithaml	PROPN
gp-367	189	41	,	,	PUNCT
gp-367	189	42	1988	1988	NUM
gp-367	189	43	)	)	PUNCT
gp-367	189	44	.	.	PUNCT
gp-367	190	1	practically	practically	ADV
gp-367	190	2	,	,	PUNCT
gp-367	190	3	linkaja	linkaja	PROPN
gp-367	190	4	should	should	AUX
gp-367	190	5	view	view	VERB
gp-367	190	6	service	service	NOUN
gp-367	190	7	improvement	improvement	NOUN
gp-367	190	8	as	as	ADP
gp-367	190	9	a	a	DET
gp-367	190	10	complementary	complementary	ADJ
gp-367	190	11	strategy	strategy	NOUN
gp-367	190	12	:	:	PUNCT
gp-367	190	13	while	while	SCONJ
gp-367	190	14	better	well	ADJ
gp-367	190	15	service	service	NOUN
gp-367	190	16	quality	quality	NOUN
gp-367	190	17	(	(	PUNCT
gp-367	190	18	e.g.	e.g.	ADV
gp-367	190	19	,	,	PUNCT
gp-367	190	20	faster	fast	ADJ
gp-367	190	21	customer	customer	NOUN
gp-367	190	22	service	service	NOUN
gp-367	190	23	response	response	NOUN
gp-367	190	24	,	,	PUNCT
gp-367	190	25	accurate	accurate	ADJ
gp-367	190	26	claim	claim	NOUN
gp-367	190	27	resolution	resolution	NOUN
gp-367	190	28	)	)	PUNCT
gp-367	190	29	increases	increase	VERB
gp-367	190	30	satisfaction	satisfaction	NOUN
gp-367	190	31	,	,	PUNCT
gp-367	190	32	maintaining	maintain	VERB
gp-367	190	33	strong	strong	ADJ
gp-367	190	34	product	product	NOUN
gp-367	190	35	quality	quality	NOUN
gp-367	190	36	must	must	AUX
gp-367	190	37	remain	remain	VERB
gp-367	190	38	the	the	DET
gp-367	190	39	main	main	ADJ
gp-367	190	40	focus	focus	NOUN
gp-367	190	41	to	to	PART
gp-367	190	42	meet	meet	VERB
gp-367	190	43	users	user	NOUN
gp-367	190	44	’	'	PUNCT
gp-367	190	45	core	core	NOUN
gp-367	190	46	needs	need	NOUN
gp-367	190	47	(	(	PUNCT
gp-367	190	48	blut	blut	NOUN
gp-367	190	49	et	et	PROPN
gp-367	190	50	al	al	PROPN
gp-367	190	51	.	.	PROPN
gp-367	190	52	,	,	PUNCT
gp-367	190	53	2024	2024	NUM
gp-367	190	54	;	;	PUNCT
gp-367	190	55	hu	hu	PROPN
gp-367	190	56	et	et	PROPN
gp-367	190	57	al	al	PROPN
gp-367	190	58	.	.	PROPN
gp-367	190	59	,	,	PUNCT
gp-367	190	60	2022	2022	NUM
gp-367	190	61	)	)	PUNCT
gp-367	190	62	.	.	PUNCT
gp-367	191	1	the	the	DET
gp-367	191	2	effect	effect	NOUN
gp-367	191	3	of	of	ADP
gp-367	191	4	customer	customer	NOUN
gp-367	191	5	perceived	perceive	VERB
gp-367	191	6	value	value	NOUN
gp-367	191	7	on	on	ADP
gp-367	191	8	customer	customer	NOUN
gp-367	191	9	satisfaction	satisfaction	NOUN
gp-367	191	10	the	the	DET
gp-367	191	11	study	study	NOUN
gp-367	191	12	reveals	reveal	VERB
gp-367	191	13	that	that	SCONJ
gp-367	191	14	perceived	perceive	VERB
gp-367	191	15	value	value	NOUN
gp-367	191	16	significantly	significantly	ADV
gp-367	191	17	affects	affect	VERB
gp-367	191	18	satisfaction	satisfaction	NOUN
gp-367	191	19	but	but	CCONJ
gp-367	191	20	in	in	ADP
gp-367	191	21	a	a	DET
gp-367	191	22	negative	negative	ADJ
gp-367	191	23	direction	direction	NOUN
gp-367	191	24	.	.	PUNCT
gp-367	192	1	this	this	PRON
gp-367	192	2	means	mean	VERB
gp-367	192	3	that	that	SCONJ
gp-367	192	4	an	an	DET
gp-367	192	5	increase	increase	NOUN
gp-367	192	6	in	in	ADP
gp-367	192	7	perceived	perceive	VERB
gp-367	192	8	value	value	NOUN
gp-367	192	9	(	(	PUNCT
gp-367	192	10	e.g.	e.g.	ADV
gp-367	192	11	,	,	PUNCT
gp-367	192	12	through	through	ADP
gp-367	192	13	promotions	promotion	NOUN
gp-367	192	14	,	,	PUNCT
gp-367	192	15	cashback	cashback	NOUN
gp-367	192	16	,	,	PUNCT
gp-367	192	17	or	or	CCONJ
gp-367	192	18	lower	low	ADJ
gp-367	192	19	prices	price	NOUN
gp-367	192	20	)	)	PUNCT
gp-367	192	21	does	do	AUX
gp-367	192	22	not	not	PART
gp-367	192	23	automatically	automatically	ADV
gp-367	192	24	increase	increase	VERB
gp-367	192	25	satisfaction	satisfaction	NOUN
gp-367	192	26	and	and	CCONJ
gp-367	192	27	may	may	AUX
gp-367	192	28	even	even	ADV
gp-367	192	29	reduce	reduce	VERB
gp-367	192	30	it	it	PRON
gp-367	192	31	in	in	ADP
gp-367	192	32	some	some	DET
gp-367	192	33	cases	case	NOUN
gp-367	192	34	.	.	PUNCT
gp-367	193	1	this	this	PRON
gp-367	193	2	occurs	occur	VERB
gp-367	193	3	when	when	SCONJ
gp-367	193	4	high	high	ADJ
gp-367	193	5	expectations	expectation	NOUN
gp-367	193	6	built	build	VERB
gp-367	193	7	by	by	ADP
gp-367	193	8	perceived	perceive	VERB
gp-367	193	9	value	value	NOUN
gp-367	193	10	are	be	AUX
gp-367	193	11	not	not	PART
gp-367	193	12	met	meet	VERB
gp-367	193	13	by	by	ADP
gp-367	193	14	actual	actual	ADJ
gp-367	193	15	user	user	NOUN
gp-367	193	16	experiences	experience	NOUN
gp-367	193	17	.	.	PUNCT
gp-367	194	1	this	this	DET
gp-367	194	2	phenomenon	phenomenon	NOUN
gp-367	194	3	aligns	align	VERB
gp-367	194	4	with	with	ADP
gp-367	194	5	the	the	DET
gp-367	194	6	concept	concept	NOUN
gp-367	194	7	of	of	ADP
gp-367	194	8	disconfirmation	disconfirmation	NOUN
gp-367	194	9	,	,	PUNCT
gp-367	194	10	where	where	SCONJ
gp-367	194	11	consumers	consumer	NOUN
gp-367	194	12	feel	feel	VERB
gp-367	194	13	disappointed	disappointed	ADJ
gp-367	194	14	when	when	SCONJ
gp-367	194	15	the	the	DET
gp-367	194	16	expected	expect	VERB
gp-367	194	17	benefits	benefit	NOUN
gp-367	194	18	exceed	exceed	VERB
gp-367	194	19	those	those	PRON
gp-367	194	20	received	receive	VERB
gp-367	194	21	.	.	PUNCT
gp-367	195	1	the	the	DET
gp-367	195	2	meta	meta	NOUN
gp-367	195	3	-	-	PUNCT
gp-367	195	4	analysis	analysis	NOUN
gp-367	195	5	by	by	ADP
gp-367	195	6	blut	blut	PROPN
gp-367	195	7	et	et	PROPN
gp-367	195	8	al	al	PROPN
gp-367	195	9	.	.	PROPN
gp-367	196	1	(	(	PUNCT
gp-367	196	2	2024	2024	NUM
gp-367	196	3	)	)	PUNCT
gp-367	196	4	shows	show	VERB
gp-367	196	5	that	that	SCONJ
gp-367	196	6	the	the	DET
gp-367	196	7	“	"	PUNCT
gp-367	196	8	cost	cost	NOUN
gp-367	196	9	”	"	PUNCT
gp-367	196	10	and	and	CCONJ
gp-367	196	11	“	"	PUNCT
gp-367	196	12	effort	effort	NOUN
gp-367	196	13	”	"	PUNCT
gp-367	196	14	dimensions	dimension	NOUN
gp-367	196	15	of	of	ADP
gp-367	196	16	perceived	perceive	VERB
gp-367	196	17	value	value	NOUN
gp-367	196	18	can	can	AUX
gp-367	196	19	negatively	negatively	ADV
gp-367	196	20	affect	affect	VERB
gp-367	196	21	satisfaction	satisfaction	NOUN
gp-367	196	22	,	,	PUNCT
gp-367	196	23	while	while	SCONJ
gp-367	196	24	mutambik	mutambik	PROPN
gp-367	196	25	(	(	PUNCT
gp-367	196	26	2023	2023	NUM
gp-367	196	27	)	)	PUNCT
gp-367	196	28	highlights	highlight	NOUN
gp-367	196	29	that	that	SCONJ
gp-367	196	30	fintech	fintech	NOUN
gp-367	196	31	promotions	promotion	NOUN
gp-367	196	32	emphasizing	emphasize	VERB
gp-367	196	33	convenience	convenience	NOUN
gp-367	196	34	may	may	AUX
gp-367	196	35	lower	lower	VERB
gp-367	196	36	satisfaction	satisfaction	NOUN
gp-367	196	37	when	when	SCONJ
gp-367	196	38	service	service	NOUN
gp-367	196	39	performance	performance	NOUN
gp-367	196	40	is	be	AUX
gp-367	196	41	poor	poor	ADJ
gp-367	196	42	.	.	PUNCT
gp-367	197	1	these	these	DET
gp-367	197	2	findings	finding	NOUN
gp-367	197	3	support	support	NOUN
gp-367	197	4	expectation	expectation	NOUN
gp-367	197	5	–	–	PUNCT
gp-367	197	6	confirmation	confirmation	NOUN
gp-367	197	7	theory	theory	NOUN
gp-367	197	8	(	(	PUNCT
gp-367	197	9	oliver	oliver	ADV
gp-367	197	10	,	,	PUNCT
gp-367	197	11	1997	1997	NUM
gp-367	197	12	)	)	PUNCT
gp-367	197	13	and	and	CCONJ
gp-367	197	14	zeithaml	zeithaml	PROPN
gp-367	197	15	’s	’s	PART
gp-367	197	16	(	(	PUNCT
gp-367	197	17	1988	1988	NUM
gp-367	197	18	)	)	PUNCT
gp-367	197	19	concept	concept	NOUN
gp-367	197	20	of	of	ADP
gp-367	197	21	value	value	NOUN
gp-367	197	22	,	,	PUNCT
gp-367	197	23	which	which	PRON
gp-367	197	24	suggest	suggest	VERB
gp-367	197	25	that	that	SCONJ
gp-367	197	26	satisfaction	satisfaction	NOUN
gp-367	197	27	increases	increase	NOUN
gp-367	197	28	when	when	SCONJ
gp-367	197	29	benefits	benefit	NOUN
gp-367	197	30	exceed	exceed	VERB
gp-367	197	31	costs	cost	NOUN
gp-367	197	32	—	—	PUNCT
gp-367	197	33	but	but	CCONJ
gp-367	197	34	decreases	decrease	NOUN
gp-367	197	35	when	when	SCONJ
gp-367	197	36	value	value	NOUN
gp-367	197	37	expectations	expectation	NOUN
gp-367	197	38	are	be	AUX
gp-367	197	39	unmet	unmet	NOUN
gp-367	197	40	(	(	PUNCT
gp-367	197	41	e.g.	e.g.	ADV
gp-367	197	42	,	,	PUNCT
gp-367	197	43	due	due	ADP
gp-367	197	44	to	to	ADP
gp-367	197	45	technical	technical	ADJ
gp-367	197	46	issues	issue	NOUN
gp-367	197	47	)	)	PUNCT
gp-367	197	48	.	.	PUNCT
gp-367	198	1	for	for	ADP
gp-367	198	2	example	example	NOUN
gp-367	198	3	,	,	PUNCT
gp-367	198	4	when	when	SCONJ
gp-367	198	5	promotional	promotional	ADJ
gp-367	198	6	value	value	NOUN
gp-367	198	7	is	be	AUX
gp-367	198	8	high	high	ADJ
gp-367	198	9	but	but	CCONJ
gp-367	198	10	the	the	DET
gp-367	198	11	system	system	NOUN
gp-367	198	12	fails	fail	VERB
gp-367	198	13	,	,	PUNCT
gp-367	198	14	users	user	NOUN
gp-367	198	15	experience	experience	VERB
gp-367	198	16	disappointment	disappointment	NOUN
gp-367	198	17	(	(	PUNCT
gp-367	198	18	fehrenbach	fehrenbach	PROPN
gp-367	198	19	&	&	CCONJ
gp-367	198	20	herrando	herrando	PROPN
gp-367	198	21	,	,	PUNCT
gp-367	198	22	2021	2021	NUM
gp-367	198	23	)	)	PUNCT
gp-367	198	24	.	.	PUNCT
gp-367	199	1	the	the	DET
gp-367	199	2	implication	implication	NOUN
gp-367	199	3	is	be	AUX
gp-367	199	4	that	that	SCONJ
gp-367	199	5	linkaja	linkaja	PROPN
gp-367	199	6	should	should	AUX
gp-367	199	7	balance	balance	VERB
gp-367	199	8	value	value	NOUN
gp-367	199	9	creation	creation	NOUN
gp-367	199	10	with	with	ADP
gp-367	199	11	service	service	NOUN
gp-367	199	12	and	and	CCONJ
gp-367	199	13	product	product	NOUN
gp-367	199	14	quality	quality	NOUN
gp-367	199	15	promotions	promotion	NOUN
gp-367	199	16	promising	promise	VERB
gp-367	199	17	the	the	DET
gp-367	199	18	influence	influence	NOUN
gp-367	199	19	of	of	ADP
gp-367	199	20	product	product	NOUN
gp-367	199	21	and	and	CCONJ
gp-367	199	22	service	service	NOUN
gp-367	199	23	quality	quality	NOUN
gp-367	199	24	on	on	ADP
gp-367	199	25	satisfaction	satisfaction	NOUN
gp-367	199	26	,	,	PUNCT
gp-367	199	27	with	with	SCONJ
gp-367	199	28	the	the	DET
gp-367	199	29	mediation	mediation	NOUN
gp-367	199	30	of	of	ADP
gp-367	199	31	perceived	perceive	VERB
gp-367	199	32	value	value	NOUN
gp-367	199	33	on	on	ADP
gp-367	199	34	linkaja	linkaja	PROPN
gp-367	199	35	users	user	NOUN
gp-367	199	36	in	in	ADP
gp-367	199	37	padang	padang	PROPN
gp-367	199	38	city	city	PROPN
gp-367	199	39	2018	2018	NUM
gp-367	199	40	great	great	ADJ
gp-367	199	41	benefits	benefit	NOUN
gp-367	199	42	must	must	AUX
gp-367	199	43	be	be	AUX
gp-367	199	44	supported	support	VERB
gp-367	199	45	by	by	ADP
gp-367	199	46	seamless	seamless	ADJ
gp-367	199	47	transactional	transactional	ADJ
gp-367	199	48	experiences	experience	NOUN
gp-367	199	49	so	so	SCONJ
gp-367	199	50	that	that	SCONJ
gp-367	199	51	perceived	perceive	VERB
gp-367	199	52	value	value	NOUN
gp-367	199	53	positively	positively	ADV
gp-367	199	54	impacts	impact	VERB
gp-367	199	55	satisfaction	satisfaction	NOUN
gp-367	199	56	(	(	PUNCT
gp-367	199	57	hu	hu	PROPN
gp-367	199	58	et	et	PROPN
gp-367	199	59	al	al	PROPN
gp-367	199	60	.	.	PROPN
gp-367	199	61	,	,	PUNCT
gp-367	199	62	2022	2022	NUM
gp-367	199	63	)	)	PUNCT
gp-367	199	64	.	.	PUNCT
gp-367	200	1	customer	customer	NOUN
gp-367	200	2	perceived	perceive	VERB
gp-367	200	3	value	value	NOUN
gp-367	200	4	as	as	ADP
gp-367	200	5	a	a	DET
gp-367	200	6	mediator	mediator	NOUN
gp-367	200	7	between	between	ADP
gp-367	200	8	product	product	NOUN
gp-367	200	9	quality	quality	NOUN
gp-367	200	10	and	and	CCONJ
gp-367	200	11	customer	customer	NOUN
gp-367	200	12	satisfaction	satisfaction	NOUN
gp-367	200	13	this	this	DET
gp-367	200	14	study	study	NOUN
gp-367	200	15	finds	find	VERB
gp-367	200	16	that	that	SCONJ
gp-367	200	17	customer	customer	NOUN
gp-367	200	18	perceived	perceive	VERB
gp-367	200	19	value	value	NOUN
gp-367	200	20	mediates	mediate	VERB
gp-367	200	21	the	the	DET
gp-367	200	22	relationship	relationship	NOUN
gp-367	200	23	between	between	ADP
gp-367	200	24	product	product	NOUN
gp-367	200	25	quality	quality	NOUN
gp-367	200	26	and	and	CCONJ
gp-367	200	27	customer	customer	NOUN
gp-367	200	28	satisfaction	satisfaction	NOUN
gp-367	200	29	,	,	PUNCT
gp-367	200	30	although	although	SCONJ
gp-367	200	31	the	the	DET
gp-367	200	32	mediation	mediation	NOUN
gp-367	200	33	effect	effect	NOUN
gp-367	200	34	is	be	AUX
gp-367	200	35	negative	negative	ADJ
gp-367	200	36	.	.	PUNCT
gp-367	201	1	this	this	PRON
gp-367	201	2	means	mean	VERB
gp-367	201	3	that	that	SCONJ
gp-367	201	4	high	high	ADJ
gp-367	201	5	product	product	NOUN
gp-367	201	6	quality	quality	NOUN
gp-367	201	7	directly	directly	ADV
gp-367	201	8	increases	increase	VERB
gp-367	201	9	satisfaction	satisfaction	NOUN
gp-367	201	10	,	,	PUNCT
gp-367	201	11	but	but	CCONJ
gp-367	201	12	when	when	SCONJ
gp-367	201	13	its	its	PRON
gp-367	201	14	effect	effect	NOUN
gp-367	201	15	is	be	AUX
gp-367	201	16	transmitted	transmit	VERB
gp-367	201	17	through	through	ADP
gp-367	201	18	perceived	perceive	VERB
gp-367	201	19	value	value	NOUN
gp-367	201	20	,	,	PUNCT
gp-367	201	21	the	the	DET
gp-367	201	22	contribution	contribution	NOUN
gp-367	201	23	diminishes	diminish	VERB
gp-367	201	24	.	.	PUNCT
gp-367	202	1	theoretically	theoretically	ADV
gp-367	202	2	,	,	PUNCT
gp-367	202	3	this	this	PRON
gp-367	202	4	can	can	AUX
gp-367	202	5	be	be	AUX
gp-367	202	6	explained	explain	VERB
gp-367	202	7	through	through	ADP
gp-367	202	8	mediation	mediation	NOUN
gp-367	202	9	theory	theory	NOUN
gp-367	202	10	:	:	PUNCT
gp-367	202	11	according	accord	VERB
gp-367	202	12	to	to	ADP
gp-367	202	13	baron	baron	NOUN
gp-367	202	14	and	and	CCONJ
gp-367	202	15	kenny	kenny	PROPN
gp-367	202	16	(	(	PUNCT
gp-367	202	17	1986	1986	NUM
gp-367	202	18	)	)	PUNCT
gp-367	202	19	,	,	PUNCT
gp-367	202	20	mackinnon	mackinnon	PROPN
gp-367	202	21	(	(	PUNCT
gp-367	202	22	2008	2008	NUM
gp-367	202	23	)	)	PUNCT
gp-367	202	24	,	,	PUNCT
gp-367	202	25	and	and	CCONJ
gp-367	202	26	hayes	hayes	PROPN
gp-367	202	27	(	(	PUNCT
gp-367	202	28	2013	2013	NUM
gp-367	202	29	)	)	PUNCT
gp-367	202	30	,	,	PUNCT
gp-367	202	31	mediators	mediator	NOUN
gp-367	202	32	can	can	AUX
gp-367	202	33	alter	alter	VERB
gp-367	202	34	the	the	DET
gp-367	202	35	direction	direction	NOUN
gp-367	202	36	and	and	CCONJ
gp-367	202	37	strength	strength	NOUN
gp-367	202	38	of	of	ADP
gp-367	202	39	total	total	ADJ
gp-367	202	40	effects	effect	NOUN
gp-367	202	41	.	.	PUNCT
gp-367	203	1	in	in	ADP
gp-367	203	2	the	the	DET
gp-367	203	3	consumer	consumer	NOUN
gp-367	203	4	context	context	NOUN
gp-367	203	5	,	,	PUNCT
gp-367	203	6	improved	improve	VERB
gp-367	203	7	perceived	perceive	VERB
gp-367	203	8	value	value	NOUN
gp-367	203	9	resulting	result	VERB
gp-367	203	10	from	from	ADP
gp-367	203	11	superior	superior	ADJ
gp-367	203	12	products	product	NOUN
gp-367	203	13	may	may	AUX
gp-367	203	14	raise	raise	VERB
gp-367	203	15	expectations	expectation	NOUN
gp-367	203	16	(	(	PUNCT
gp-367	203	17	oliver	oliver	ADV
gp-367	203	18	,	,	PUNCT
gp-367	203	19	1997	1997	NUM
gp-367	203	20	)	)	PUNCT
gp-367	203	21	;	;	PUNCT
gp-367	203	22	if	if	SCONJ
gp-367	203	23	those	those	DET
gp-367	203	24	expectations	expectation	NOUN
gp-367	203	25	are	be	AUX
gp-367	203	26	not	not	PART
gp-367	203	27	fully	fully	ADV
gp-367	203	28	met	meet	VERB
gp-367	203	29	(	(	PUNCT
gp-367	203	30	e.g.	e.g.	ADV
gp-367	203	31	,	,	PUNCT
gp-367	203	32	features	features	AUX
gp-367	203	33	not	not	PART
gp-367	203	34	performing	perform	VERB
gp-367	203	35	as	as	ADV
gp-367	203	36	promised	promise	VERB
gp-367	203	37	)	)	PUNCT
gp-367	203	38	,	,	PUNCT
gp-367	203	39	disconfirmation	disconfirmation	NOUN
gp-367	203	40	occurs	occur	VERB
gp-367	203	41	,	,	PUNCT
gp-367	203	42	reducing	reduce	VERB
gp-367	203	43	satisfaction	satisfaction	NOUN
gp-367	203	44	(	(	PUNCT
gp-367	203	45	zeithaml	zeithaml	PROPN
gp-367	203	46	,	,	PUNCT
gp-367	203	47	1988	1988	NUM
gp-367	203	48	)	)	PUNCT
gp-367	203	49	.	.	PUNCT
gp-367	204	1	empirical	empirical	ADJ
gp-367	204	2	studies	study	NOUN
gp-367	204	3	also	also	ADV
gp-367	204	4	report	report	VERB
gp-367	204	5	similar	similar	ADJ
gp-367	204	6	complex	complex	ADJ
gp-367	204	7	mediation	mediation	NOUN
gp-367	204	8	effects	effect	NOUN
gp-367	204	9	customer	customer	NOUN
gp-367	204	10	perceived	perceive	VERB
gp-367	204	11	value	value	NOUN
gp-367	204	12	sometimes	sometimes	ADV
gp-367	204	13	does	do	AUX
gp-367	204	14	not	not	PART
gp-367	204	15	straightforwardly	straightforwardly	ADV
gp-367	204	16	enhance	enhance	VERB
gp-367	204	17	satisfaction	satisfaction	NOUN
gp-367	204	18	when	when	SCONJ
gp-367	204	19	promotional	promotional	ADJ
gp-367	204	20	elements	element	NOUN
gp-367	204	21	dominate	dominate	VERB
gp-367	204	22	its	its	PRON
gp-367	204	23	dimensions	dimension	NOUN
gp-367	204	24	(	(	PUNCT
gp-367	204	25	rita	rita	PROPN
gp-367	204	26	et	et	PROPN
gp-367	204	27	al	al	PROPN
gp-367	204	28	.	.	PROPN
gp-367	204	29	,	,	PUNCT
gp-367	204	30	2019	2019	NUM
gp-367	204	31	;	;	PUNCT
gp-367	205	1	uzir	uzir	PROPN
gp-367	205	2	et	et	PROPN
gp-367	205	3	al	al	PROPN
gp-367	205	4	.	.	PROPN
gp-367	205	5	,	,	PUNCT
gp-367	205	6	2020	2020	NUM
gp-367	205	7	;	;	PUNCT
gp-367	205	8	vatolkina	vatolkina	VERB
gp-367	205	9	et	et	PROPN
gp-367	205	10	al	al	PROPN
gp-367	205	11	.	.	PROPN
gp-367	205	12	,	,	PUNCT
gp-367	205	13	2020	2020	NUM
gp-367	205	14	)	)	PUNCT
gp-367	205	15	.	.	PUNCT
gp-367	206	1	the	the	DET
gp-367	206	2	implication	implication	NOUN
gp-367	206	3	is	be	AUX
gp-367	206	4	that	that	SCONJ
gp-367	206	5	customer	customer	NOUN
gp-367	206	6	perceived	perceive	VERB
gp-367	206	7	value	value	NOUN
gp-367	206	8	remains	remain	VERB
gp-367	206	9	an	an	DET
gp-367	206	10	important	important	ADJ
gp-367	206	11	mediator	mediator	NOUN
gp-367	206	12	between	between	ADP
gp-367	206	13	product	product	NOUN
gp-367	206	14	quality	quality	NOUN
gp-367	206	15	and	and	CCONJ
gp-367	206	16	satisfaction	satisfaction	NOUN
gp-367	206	17	:	:	PUNCT
gp-367	206	18	product	product	NOUN
gp-367	206	19	quality	quality	NOUN
gp-367	206	20	improvements	improvement	NOUN
gp-367	206	21	indirectly	indirectly	ADV
gp-367	206	22	enhance	enhance	VERB
gp-367	206	23	satisfaction	satisfaction	NOUN
gp-367	206	24	through	through	ADP
gp-367	206	25	perceived	perceive	VERB
gp-367	206	26	value	value	NOUN
gp-367	206	27	(	(	PUNCT
gp-367	206	28	zeithaml	zeithaml	PROPN
gp-367	206	29	,	,	PUNCT
gp-367	206	30	1988	1988	NUM
gp-367	206	31	)	)	PUNCT
gp-367	206	32	,	,	PUNCT
gp-367	206	33	especially	especially	ADV
gp-367	206	34	when	when	SCONJ
gp-367	206	35	that	that	DET
gp-367	206	36	value	value	NOUN
gp-367	206	37	reflects	reflect	VERB
gp-367	206	38	functional	functional	ADJ
gp-367	206	39	and	and	CCONJ
gp-367	206	40	emotional	emotional	ADJ
gp-367	206	41	product	product	NOUN
gp-367	206	42	benefits	benefit	NOUN
gp-367	206	43	(	(	PUNCT
gp-367	206	44	oliver	oliver	ADV
gp-367	206	45	,	,	PUNCT
gp-367	206	46	1997	1997	NUM
gp-367	206	47	)	)	PUNCT
gp-367	206	48	.	.	PUNCT
gp-367	207	1	therefore	therefore	ADV
gp-367	207	2	,	,	PUNCT
gp-367	207	3	linkaja	linkaja	PROPN
gp-367	207	4	should	should	AUX
gp-367	207	5	ensure	ensure	VERB
gp-367	207	6	that	that	SCONJ
gp-367	207	7	product	product	NOUN
gp-367	207	8	quality	quality	NOUN
gp-367	207	9	improvements	improvement	NOUN
gp-367	207	10	are	be	AUX
gp-367	207	11	accompanied	accompany	VERB
gp-367	207	12	by	by	ADP
gp-367	207	13	tangible	tangible	ADJ
gp-367	207	14	value	value	NOUN
gp-367	207	15	such	such	ADJ
gp-367	207	16	as	as	ADP
gp-367	207	17	transparent	transparent	ADJ
gp-367	207	18	fees	fee	NOUN
gp-367	207	19	and	and	CCONJ
gp-367	207	20	ease	ease	NOUN
gp-367	207	21	of	of	ADP
gp-367	207	22	transactions	transaction	NOUN
gp-367	207	23	—	—	PUNCT
gp-367	207	24	to	to	PART
gp-367	207	25	maintain	maintain	VERB
gp-367	207	26	a	a	DET
gp-367	207	27	positive	positive	ADJ
gp-367	207	28	impact	impact	NOUN
gp-367	207	29	on	on	ADP
gp-367	207	30	consumer	consumer	NOUN
gp-367	207	31	satisfaction	satisfaction	NOUN
gp-367	207	32	(	(	PUNCT
gp-367	207	33	blut	blut	NOUN
gp-367	207	34	et	et	PROPN
gp-367	207	35	al	al	PROPN
gp-367	207	36	.	.	PROPN
gp-367	207	37	,	,	PUNCT
gp-367	207	38	2024	2024	NUM
gp-367	207	39	;	;	PUNCT
gp-367	207	40	hu	hu	PROPN
gp-367	207	41	et	et	PROPN
gp-367	207	42	al	al	PROPN
gp-367	207	43	.	.	PROPN
gp-367	207	44	,	,	PUNCT
gp-367	207	45	2022	2022	NUM
gp-367	207	46	)	)	PUNCT
gp-367	207	47	.	.	PUNCT
gp-367	208	1	customer	customer	NOUN
gp-367	208	2	perceived	perceive	VERB
gp-367	208	3	value	value	NOUN
gp-367	208	4	as	as	ADP
gp-367	208	5	a	a	DET
gp-367	208	6	mediator	mediator	NOUN
gp-367	208	7	between	between	ADP
gp-367	208	8	service	service	NOUN
gp-367	208	9	quality	quality	NOUN
gp-367	208	10	and	and	CCONJ
gp-367	208	11	customer	customer	NOUN
gp-367	208	12	satisfaction	satisfaction	NOUN
gp-367	208	13	the	the	DET
gp-367	208	14	results	result	NOUN
gp-367	208	15	also	also	ADV
gp-367	208	16	show	show	VERB
gp-367	208	17	that	that	SCONJ
gp-367	208	18	customer	customer	NOUN
gp-367	208	19	perceived	perceive	VERB
gp-367	208	20	value	value	NOUN
gp-367	208	21	mediates	mediate	VERB
gp-367	208	22	the	the	DET
gp-367	208	23	relationship	relationship	NOUN
gp-367	208	24	between	between	ADP
gp-367	208	25	service	service	NOUN
gp-367	208	26	quality	quality	NOUN
gp-367	208	27	and	and	CCONJ
gp-367	208	28	satisfaction	satisfaction	NOUN
gp-367	208	29	with	with	ADP
gp-367	208	30	a	a	DET
gp-367	208	31	negative	negative	ADJ
gp-367	208	32	effect	effect	NOUN
gp-367	208	33	.	.	PUNCT
gp-367	209	1	this	this	PRON
gp-367	209	2	means	mean	VERB
gp-367	209	3	that	that	SCONJ
gp-367	209	4	while	while	SCONJ
gp-367	209	5	higher	high	ADJ
gp-367	209	6	service	service	NOUN
gp-367	209	7	quality	quality	NOUN
gp-367	209	8	enhances	enhance	NOUN
gp-367	209	9	perceived	perceive	VERB
gp-367	209	10	value	value	NOUN
gp-367	209	11	,	,	PUNCT
gp-367	209	12	the	the	DET
gp-367	209	13	increased	increase	VERB
gp-367	209	14	expectations	expectation	NOUN
gp-367	209	15	may	may	AUX
gp-367	209	16	lead	lead	VERB
gp-367	209	17	to	to	ADP
gp-367	209	18	dissatisfaction	dissatisfaction	NOUN
gp-367	209	19	if	if	SCONJ
gp-367	209	20	the	the	DET
gp-367	209	21	actual	actual	ADJ
gp-367	209	22	experience	experience	NOUN
gp-367	209	23	falls	fall	VERB
gp-367	209	24	short	short	ADJ
gp-367	209	25	.	.	PUNCT
gp-367	210	1	this	this	PRON
gp-367	210	2	aligns	align	VERB
gp-367	210	3	with	with	ADP
gp-367	210	4	the	the	DET
gp-367	210	5	observation	observation	NOUN
gp-367	210	6	that	that	SCONJ
gp-367	210	7	when	when	SCONJ
gp-367	210	8	fast	fast	ADJ
gp-367	210	9	and	and	CCONJ
gp-367	210	10	friendly	friendly	ADJ
gp-367	210	11	services	service	NOUN
gp-367	210	12	(	(	PUNCT
gp-367	210	13	e.g.	e.g.	ADV
gp-367	210	14	,	,	PUNCT
gp-367	210	15	premium	premium	NOUN
gp-367	210	16	packages	package	NOUN
gp-367	210	17	or	or	CCONJ
gp-367	210	18	promises	promise	NOUN
gp-367	210	19	of	of	ADP
gp-367	210	20	speed	speed	NOUN
gp-367	210	21	)	)	PUNCT
gp-367	210	22	heighten	heighten	VERB
gp-367	210	23	perceived	perceive	VERB
gp-367	210	24	value	value	NOUN
gp-367	210	25	,	,	PUNCT
gp-367	210	26	failures	failure	NOUN
gp-367	210	27	in	in	ADP
gp-367	210	28	other	other	ADJ
gp-367	210	29	areas	area	NOUN
gp-367	210	30	(	(	PUNCT
gp-367	210	31	e.g.	e.g.	ADV
gp-367	210	32	,	,	PUNCT
gp-367	210	33	technical	technical	ADJ
gp-367	210	34	stability	stability	NOUN
gp-367	210	35	)	)	PUNCT
gp-367	210	36	may	may	AUX
gp-367	210	37	reduce	reduce	VERB
gp-367	210	38	satisfaction	satisfaction	NOUN
gp-367	210	39	through	through	ADP
gp-367	210	40	this	this	DET
gp-367	210	41	mediation	mediation	NOUN
gp-367	210	42	pathway	pathway	NOUN
gp-367	210	43	.	.	PUNCT
gp-367	211	1	theoretically	theoretically	ADV
gp-367	211	2	,	,	PUNCT
gp-367	211	3	this	this	DET
gp-367	211	4	pattern	pattern	NOUN
gp-367	211	5	can	can	AUX
gp-367	211	6	be	be	AUX
gp-367	211	7	explained	explain	VERB
gp-367	211	8	by	by	ADP
gp-367	211	9	mediation	mediation	NOUN
gp-367	211	10	analyses	analysis	NOUN
gp-367	211	11	by	by	ADP
gp-367	211	12	baron	baron	NOUN
gp-367	211	13	and	and	CCONJ
gp-367	211	14	kenny	kenny	PROPN
gp-367	211	15	(	(	PUNCT
gp-367	211	16	1986	1986	NUM
gp-367	211	17	)	)	PUNCT
gp-367	211	18	,	,	PUNCT
gp-367	211	19	hayes	hayes	PROPN
gp-367	211	20	(	(	PUNCT
gp-367	211	21	2013	2013	NUM
gp-367	211	22	)	)	PUNCT
gp-367	211	23	,	,	PUNCT
gp-367	211	24	and	and	CCONJ
gp-367	211	25	mackinnon	mackinnon	PROPN
gp-367	211	26	(	(	PUNCT
gp-367	211	27	2008	2008	NUM
gp-367	211	28	)	)	PUNCT
gp-367	211	29	,	,	PUNCT
gp-367	211	30	which	which	PRON
gp-367	211	31	reveal	reveal	VERB
gp-367	211	32	that	that	SCONJ
gp-367	211	33	mediation	mediation	NOUN
gp-367	211	34	can	can	AUX
gp-367	211	35	weaken	weaken	VERB
gp-367	211	36	or	or	CCONJ
gp-367	211	37	even	even	ADV
gp-367	211	38	reverse	reverse	VERB
gp-367	211	39	the	the	DET
gp-367	211	40	original	original	ADJ
gp-367	211	41	effect	effect	NOUN
gp-367	211	42	.	.	PUNCT
gp-367	212	1	the	the	DET
gp-367	212	2	servqual	servqual	ADJ
gp-367	212	3	framework	framework	NOUN
gp-367	212	4	(	(	PUNCT
gp-367	212	5	parasuraman	parasuraman	NOUN
gp-367	212	6	et	et	PROPN
gp-367	212	7	al	al	PROPN
gp-367	212	8	.	.	PROPN
gp-367	212	9	,	,	PUNCT
gp-367	212	10	1988	1988	NUM
gp-367	212	11	)	)	PUNCT
gp-367	212	12	identifies	identify	VERB
gp-367	212	13	service	service	NOUN
gp-367	212	14	dimensions	dimension	NOUN
gp-367	212	15	such	such	ADJ
gp-367	212	16	as	as	ADP
gp-367	212	17	reliability	reliability	NOUN
gp-367	212	18	and	and	CCONJ
gp-367	212	19	responsiveness	responsiveness	NOUN
gp-367	212	20	as	as	ADP
gp-367	212	21	antecedents	antecedent	NOUN
gp-367	212	22	of	of	ADP
gp-367	212	23	perceived	perceive	VERB
gp-367	212	24	value	value	NOUN
gp-367	212	25	,	,	PUNCT
gp-367	212	26	while	while	SCONJ
gp-367	212	27	expectation	expectation	NOUN
gp-367	212	28	theory	theory	NOUN
gp-367	212	29	(	(	PUNCT
gp-367	212	30	oliver	oliver	ADV
gp-367	212	31	,	,	PUNCT
gp-367	212	32	1997	1997	NUM
gp-367	212	33	;	;	PUNCT
gp-367	212	34	zeithaml	zeithaml	PROPN
gp-367	212	35	,	,	PUNCT
gp-367	212	36	1988	1988	NUM
gp-367	212	37	)	)	PUNCT
gp-367	212	38	explains	explain	VERB
gp-367	212	39	how	how	SCONJ
gp-367	212	40	disconfirmation	disconfirmation	NOUN
gp-367	212	41	of	of	ADP
gp-367	212	42	value	value	NOUN
gp-367	212	43	expectations	expectation	NOUN
gp-367	212	44	influences	influence	NOUN
gp-367	212	45	satisfaction	satisfaction	NOUN
gp-367	212	46	.	.	PUNCT
gp-367	213	1	empirically	empirically	ADV
gp-367	213	2	,	,	PUNCT
gp-367	213	3	similar	similar	ADJ
gp-367	213	4	negative	negative	ADJ
gp-367	213	5	mediation	mediation	NOUN
gp-367	213	6	effects	effect	NOUN
gp-367	213	7	have	have	AUX
gp-367	213	8	been	be	AUX
gp-367	213	9	reported	report	VERB
gp-367	213	10	in	in	ADP
gp-367	213	11	e	e	NOUN
gp-367	213	12	-	-	NOUN
gp-367	213	13	service	service	ADJ
gp-367	213	14	studies	study	NOUN
gp-367	213	15	,	,	PUNCT
gp-367	213	16	where	where	SCONJ
gp-367	213	17	customer	customer	NOUN
gp-367	213	18	perceived	perceive	VERB
gp-367	213	19	value	value	NOUN
gp-367	213	20	sometimes	sometimes	ADV
gp-367	213	21	acts	act	VERB
gp-367	213	22	as	as	ADP
gp-367	213	23	a	a	DET
gp-367	213	24	complex	complex	ADJ
gp-367	213	25	mediator	mediator	NOUN
gp-367	213	26	that	that	PRON
gp-367	213	27	lowers	lower	VERB
gp-367	213	28	satisfaction	satisfaction	NOUN
gp-367	213	29	when	when	SCONJ
gp-367	213	30	promotional	promotional	ADJ
gp-367	213	31	dimensions	dimension	NOUN
gp-367	213	32	dominate	dominate	VERB
gp-367	213	33	(	(	PUNCT
gp-367	213	34	rita	rita	PROPN
gp-367	213	35	et	et	PROPN
gp-367	213	36	al	al	PROPN
gp-367	213	37	.	.	PROPN
gp-367	213	38	,	,	PUNCT
gp-367	213	39	2019b	2019b	NUM
gp-367	213	40	;	;	PUNCT
gp-367	213	41	uzir	uzir	PROPN
gp-367	213	42	et	et	PROPN
gp-367	213	43	al	al	PROPN
gp-367	213	44	.	.	PROPN
gp-367	213	45	,	,	PUNCT
gp-367	213	46	2020	2020	NUM
gp-367	213	47	)	)	PUNCT
gp-367	213	48	.	.	PUNCT
gp-367	214	1	the	the	DET
gp-367	214	2	practical	practical	ADJ
gp-367	214	3	implication	implication	NOUN
gp-367	214	4	is	be	AUX
gp-367	214	5	that	that	SCONJ
gp-367	214	6	linkaja	linkaja	PROPN
gp-367	214	7	must	must	AUX
gp-367	214	8	ensure	ensure	VERB
gp-367	214	9	that	that	SCONJ
gp-367	214	10	added	add	VERB
gp-367	214	11	value	value	NOUN
gp-367	214	12	through	through	ADP
gp-367	214	13	superior	superior	ADJ
gp-367	214	14	service	service	NOUN
gp-367	214	15	is	be	AUX
gp-367	214	16	matched	match	VERB
gp-367	214	17	by	by	ADP
gp-367	214	18	consistent	consistent	ADJ
gp-367	214	19	the	the	DET
gp-367	214	20	influence	influence	NOUN
gp-367	214	21	of	of	ADP
gp-367	214	22	product	product	NOUN
gp-367	214	23	and	and	CCONJ
gp-367	214	24	service	service	NOUN
gp-367	214	25	quality	quality	NOUN
gp-367	214	26	on	on	ADP
gp-367	214	27	satisfaction	satisfaction	NOUN
gp-367	214	28	,	,	PUNCT
gp-367	214	29	with	with	SCONJ
gp-367	214	30	the	the	DET
gp-367	214	31	mediation	mediation	NOUN
gp-367	214	32	of	of	ADP
gp-367	214	33	perceived	perceive	VERB
gp-367	214	34	value	value	NOUN
gp-367	214	35	and	and	CCONJ
gp-367	214	36	the	the	DET
gp-367	214	37	moderate	moderate	ADJ
gp-367	214	38	role	role	NOUN
gp-367	214	39	of	of	ADP
gp-367	214	40	social	social	ADJ
gp-367	214	41	media	medium	NOUN
gp-367	214	42	on	on	ADP
gp-367	214	43	linkaja	linkaja	PROPN
gp-367	214	44	users	user	NOUN
gp-367	214	45	in	in	ADP
gp-367	214	46	padang	padang	PROPN
gp-367	214	47	city	city	PROPN
gp-367	214	48	2019	2019	NUM
gp-367	214	49	user	user	NOUN
gp-367	214	50	experiences	experience	NOUN
gp-367	214	51	service	service	NOUN
gp-367	214	52	quality	quality	NOUN
gp-367	214	53	should	should	AUX
gp-367	214	54	be	be	AUX
gp-367	214	55	managed	manage	VERB
gp-367	214	56	carefully	carefully	ADV
gp-367	214	57	so	so	SCONJ
gp-367	214	58	that	that	SCONJ
gp-367	214	59	the	the	DET
gp-367	214	60	perceived	perceive	VERB
gp-367	214	61	added	add	VERB
gp-367	214	62	value	value	NOUN
gp-367	214	63	genuinely	genuinely	ADV
gp-367	214	64	enhances	enhance	VERB
gp-367	214	65	user	user	NOUN
gp-367	214	66	satisfaction	satisfaction	NOUN
gp-367	214	67	(	(	PUNCT
gp-367	214	68	oliver	oliver	ADV
gp-367	214	69	,	,	PUNCT
gp-367	214	70	1997	1997	NUM
gp-367	214	71	;	;	PUNCT
gp-367	214	72	parasuraman	parasuraman	NOUN
gp-367	214	73	et	et	PROPN
gp-367	214	74	al	al	PROPN
gp-367	214	75	.	.	PROPN
gp-367	214	76	,	,	PUNCT
gp-367	214	77	1988	1988	NUM
gp-367	214	78	)	)	PUNCT
gp-367	214	79	.	.	PUNCT
gp-367	215	1	conclusion	conclusion	NOUN
gp-367	215	2	this	this	DET
gp-367	215	3	study	study	NOUN
gp-367	215	4	examines	examine	VERB
gp-367	215	5	a	a	DET
gp-367	215	6	comprehensive	comprehensive	ADJ
gp-367	215	7	model	model	NOUN
gp-367	215	8	to	to	PART
gp-367	215	9	explain	explain	VERB
gp-367	215	10	user	user	NOUN
gp-367	215	11	satisfaction	satisfaction	NOUN
gp-367	215	12	with	with	ADP
gp-367	215	13	the	the	DET
gp-367	215	14	linkaja	linkaja	NOUN
gp-367	215	15	e	e	NOUN
gp-367	215	16	-	-	NOUN
gp-367	215	17	wallet	wallet	NOUN
gp-367	215	18	by	by	ADP
gp-367	215	19	integrating	integrate	VERB
gp-367	215	20	quality	quality	NOUN
gp-367	215	21	and	and	CCONJ
gp-367	215	22	value	value	NOUN
gp-367	215	23	dimensions	dimension	NOUN
gp-367	215	24	.	.	PUNCT
gp-367	216	1	the	the	DET
gp-367	216	2	central	central	ADJ
gp-367	216	3	theme	theme	NOUN
gp-367	216	4	of	of	ADP
gp-367	216	5	the	the	DET
gp-367	216	6	findings	finding	NOUN
gp-367	216	7	is	be	AUX
gp-367	216	8	that	that	SCONJ
gp-367	216	9	user	user	NOUN
gp-367	216	10	satisfaction	satisfaction	NOUN
gp-367	216	11	in	in	ADP
gp-367	216	12	utilitarian	utilitarian	ADJ
gp-367	216	13	digital	digital	ADJ
gp-367	216	14	financial	financial	ADJ
gp-367	216	15	services	service	NOUN
gp-367	216	16	is	be	AUX
gp-367	216	17	primarily	primarily	ADV
gp-367	216	18	determined	determine	VERB
gp-367	216	19	by	by	ADP
gp-367	216	20	core	core	ADJ
gp-367	216	21	functional	functional	ADJ
gp-367	216	22	experiences	experience	NOUN
gp-367	216	23	.	.	PUNCT
gp-367	217	1	product	product	NOUN
gp-367	217	2	quality	quality	NOUN
gp-367	217	3	emerged	emerge	VERB
gp-367	217	4	as	as	ADP
gp-367	217	5	the	the	DET
gp-367	217	6	strongest	strong	ADJ
gp-367	217	7	predictor	predictor	NOUN
gp-367	217	8	of	of	ADP
gp-367	217	9	customer	customer	NOUN
gp-367	217	10	satisfaction	satisfaction	NOUN
gp-367	217	11	,	,	PUNCT
gp-367	217	12	followed	follow	VERB
gp-367	217	13	by	by	ADP
gp-367	217	14	service	service	NOUN
gp-367	217	15	quality	quality	NOUN
gp-367	217	16	.	.	PUNCT
gp-367	218	1	the	the	DET
gp-367	218	2	most	most	ADV
gp-367	218	3	notable	notable	ADJ
gp-367	218	4	finding	finding	NOUN
gp-367	218	5	lies	lie	VERB
gp-367	218	6	in	in	ADP
gp-367	218	7	the	the	DET
gp-367	218	8	complex	complex	ADJ
gp-367	218	9	role	role	NOUN
gp-367	218	10	of	of	ADP
gp-367	218	11	customer	customer	NOUN
gp-367	218	12	perceived	perceive	VERB
gp-367	218	13	value	value	NOUN
gp-367	218	14	;	;	PUNCT
gp-367	218	15	although	although	SCONJ
gp-367	218	16	enhanced	enhance	VERB
gp-367	218	17	by	by	ADP
gp-367	218	18	product	product	NOUN
gp-367	218	19	and	and	CCONJ
gp-367	218	20	service	service	NOUN
gp-367	218	21	quality	quality	NOUN
gp-367	218	22	,	,	PUNCT
gp-367	218	23	this	this	DET
gp-367	218	24	variable	variable	NOUN
gp-367	218	25	exerted	exert	VERB
gp-367	218	26	a	a	DET
gp-367	218	27	negative	negative	ADJ
gp-367	218	28	influence	influence	NOUN
gp-367	218	29	on	on	ADP
gp-367	218	30	final	final	ADJ
gp-367	218	31	satisfaction	satisfaction	NOUN
gp-367	218	32	and	and	CCONJ
gp-367	218	33	in	in	ADP
gp-367	218	34	its	its	PRON
gp-367	218	35	mediating	mediate	VERB
gp-367	218	36	role	role	NOUN
gp-367	218	37	.	.	PUNCT
gp-367	219	1	this	this	PRON
gp-367	219	2	suggests	suggest	VERB
gp-367	219	3	a	a	DET
gp-367	219	4	disconfirmation	disconfirmation	NOUN
gp-367	219	5	dynamic	dynamic	NOUN
gp-367	219	6	,	,	PUNCT
gp-367	219	7	where	where	SCONJ
gp-367	219	8	high	high	ADJ
gp-367	219	9	perceived	perceive	VERB
gp-367	219	10	value	value	NOUN
gp-367	219	11	—	—	PUNCT
gp-367	219	12	likely	likely	ADV
gp-367	219	13	driven	drive	VERB
gp-367	219	14	by	by	ADP
gp-367	219	15	promotional	promotional	ADJ
gp-367	219	16	activities	activity	NOUN
gp-367	219	17	—	—	PUNCT
gp-367	219	18	creates	create	VERB
gp-367	219	19	inflated	inflated	ADJ
gp-367	219	20	expectations	expectation	NOUN
gp-367	219	21	that	that	PRON
gp-367	219	22	fail	fail	VERB
gp-367	219	23	to	to	PART
gp-367	219	24	align	align	VERB
gp-367	219	25	with	with	ADP
gp-367	219	26	actual	actual	ADJ
gp-367	219	27	user	user	NOUN
gp-367	219	28	experiences	experience	NOUN
gp-367	219	29	,	,	PUNCT
gp-367	219	30	ultimately	ultimately	ADV
gp-367	219	31	leading	lead	VERB
gp-367	219	32	to	to	ADP
gp-367	219	33	disappointment	disappointment	NOUN
gp-367	219	34	.	.	PUNCT
gp-367	220	1	theoretically	theoretically	ADV
gp-367	220	2	,	,	PUNCT
gp-367	220	3	this	this	DET
gp-367	220	4	study	study	NOUN
gp-367	220	5	contributes	contribute	VERB
gp-367	220	6	by	by	ADP
gp-367	220	7	highlighting	highlight	VERB
gp-367	220	8	the	the	DET
gp-367	220	9	boundary	boundary	ADJ
gp-367	220	10	conditions	condition	NOUN
gp-367	220	11	of	of	ADP
gp-367	220	12	expectation	expectation	NOUN
gp-367	220	13	disconfirmation	disconfirmation	NOUN
gp-367	220	14	theory	theory	NOUN
gp-367	220	15	,	,	PUNCT
gp-367	220	16	demonstrating	demonstrate	VERB
gp-367	220	17	that	that	SCONJ
gp-367	220	18	perceived	perceive	VERB
gp-367	220	19	value	value	NOUN
gp-367	220	20	can	can	AUX
gp-367	220	21	act	act	VERB
gp-367	220	22	as	as	ADP
gp-367	220	23	a	a	DET
gp-367	220	24	source	source	NOUN
gp-367	220	25	of	of	ADP
gp-367	220	26	unmet	unmet	NOUN
gp-367	220	27	expectations	expectation	NOUN
gp-367	220	28	and	and	CCONJ
gp-367	220	29	consequently	consequently	ADV
gp-367	220	30	reduce	reduce	VERB
gp-367	220	31	satisfaction	satisfaction	NOUN
gp-367	220	32	in	in	ADP
gp-367	220	33	the	the	DET
gp-367	220	34	context	context	NOUN
gp-367	220	35	of	of	ADP
gp-367	220	36	digital	digital	ADJ
gp-367	220	37	services	service	NOUN
gp-367	220	38	.	.	PUNCT
gp-367	221	1	practically	practically	ADV
gp-367	221	2	,	,	PUNCT
gp-367	221	3	the	the	DET
gp-367	221	4	implications	implication	NOUN
gp-367	221	5	are	be	AUX
gp-367	221	6	clear	clear	ADJ
gp-367	221	7	for	for	ADP
gp-367	221	8	e	e	NOUN
gp-367	221	9	-	-	NOUN
gp-367	221	10	wallet	wallet	NOUN
gp-367	221	11	providers	provider	NOUN
gp-367	221	12	:	:	PUNCT
gp-367	221	13	priority	priority	NOUN
gp-367	221	14	should	should	AUX
gp-367	221	15	be	be	AUX
gp-367	221	16	given	give	VERB
gp-367	221	17	to	to	ADP
gp-367	221	18	improving	improve	VERB
gp-367	221	19	product	product	NOUN
gp-367	221	20	stability	stability	NOUN
gp-367	221	21	,	,	PUNCT
gp-367	221	22	speed	speed	NOUN
gp-367	221	23	,	,	PUNCT
gp-367	221	24	and	and	CCONJ
gp-367	221	25	security	security	NOUN
gp-367	221	26	as	as	ADP
gp-367	221	27	the	the	DET
gp-367	221	28	primary	primary	ADJ
gp-367	221	29	drivers	driver	NOUN
gp-367	221	30	of	of	ADP
gp-367	221	31	satisfaction	satisfaction	NOUN
gp-367	221	32	.	.	PUNCT
gp-367	222	1	marketing	marketing	NOUN
gp-367	222	2	strategies	strategy	NOUN
gp-367	222	3	centered	center	VERB
gp-367	222	4	on	on	ADP
gp-367	222	5	value	value	NOUN
gp-367	222	6	creation	creation	NOUN
gp-367	222	7	must	must	AUX
gp-367	222	8	be	be	AUX
gp-367	222	9	managed	manage	VERB
gp-367	222	10	carefully	carefully	ADV
gp-367	222	11	to	to	PART
gp-367	222	12	avoid	avoid	VERB
gp-367	222	13	generating	generate	VERB
gp-367	222	14	expectations	expectation	NOUN
gp-367	222	15	beyond	beyond	ADP
gp-367	222	16	the	the	DET
gp-367	222	17	platform	platform	NOUN
gp-367	222	18	’s	’s	PART
gp-367	222	19	technical	technical	ADJ
gp-367	222	20	capabilities	capability	NOUN
gp-367	222	21	.	.	PUNCT
gp-367	223	1	the	the	DET
gp-367	223	2	limitations	limitation	NOUN
gp-367	223	3	of	of	ADP
gp-367	223	4	this	this	DET
gp-367	223	5	study	study	NOUN
gp-367	223	6	include	include	VERB
gp-367	223	7	its	its	PRON
gp-367	223	8	cross	cross	ADJ
gp-367	223	9	-	-	ADJ
gp-367	223	10	sectional	sectional	ADJ
gp-367	223	11	design	design	NOUN
gp-367	223	12	and	and	CCONJ
gp-367	223	13	geographic	geographic	ADJ
gp-367	223	14	scope	scope	NOUN
gp-367	223	15	restricted	restrict	VERB
gp-367	223	16	to	to	ADP
gp-367	223	17	a	a	DET
gp-367	223	18	single	single	ADJ
gp-367	223	19	city	city	NOUN
gp-367	223	20	,	,	PUNCT
gp-367	223	21	which	which	PRON
gp-367	223	22	opens	open	VERB
gp-367	223	23	avenues	avenue	NOUN
gp-367	223	24	for	for	ADP
gp-367	223	25	future	future	ADJ
gp-367	223	26	research	research	NOUN
gp-367	223	27	.	.	PUNCT
gp-367	224	1	longitudinal	longitudinal	ADJ
gp-367	224	2	studies	study	NOUN
gp-367	224	3	are	be	AUX
gp-367	224	4	recommended	recommend	VERB
gp-367	224	5	to	to	PART
gp-367	224	6	track	track	VERB
gp-367	224	7	the	the	DET
gp-367	224	8	evolution	evolution	NOUN
gp-367	224	9	of	of	ADP
gp-367	224	10	satisfaction	satisfaction	NOUN
gp-367	224	11	over	over	ADP
gp-367	224	12	time	time	NOUN
gp-367	224	13	,	,	PUNCT
gp-367	224	14	while	while	SCONJ
gp-367	224	15	qualitative	qualitative	ADJ
gp-367	224	16	approaches	approach	NOUN
gp-367	224	17	could	could	AUX
gp-367	224	18	provide	provide	VERB
gp-367	224	19	deeper	deep	ADJ
gp-367	224	20	insights	insight	NOUN
gp-367	224	21	into	into	ADP
gp-367	224	22	the	the	DET
gp-367	224	23	negative	negative	ADJ
gp-367	224	24	mediation	mediation	NOUN
gp-367	224	25	phenomenon	phenomenon	NOUN
gp-367	224	26	identified	identify	VERB
gp-367	224	27	.	.	PUNCT
gp-367	225	1	reference	reference	NOUN
gp-367	225	2	abas	abas	PROPN
gp-367	225	3	,	,	PUNCT
gp-367	225	4	n.	n.	PROPN
gp-367	225	5	i.	i.	PROPN
gp-367	225	6	,	,	PUNCT
gp-367	225	7	&	&	CCONJ
gp-367	225	8	puspawati	puspawati	PROPN
gp-367	225	9	,	,	PUNCT
gp-367	225	10	d.	d.	PROPN
gp-367	225	11	(	(	PUNCT
gp-367	225	12	2024	2024	NUM
gp-367	225	13	)	)	PUNCT
gp-367	225	14	.	.	PUNCT
gp-367	226	1	e	e	X
gp-367	226	2	-	-	NOUN
gp-367	226	3	wallet	wallet	NOUN
gp-367	226	4	adoption	adoption	NOUN
gp-367	226	5	in	in	ADP
gp-367	226	6	continuance	continuance	NOUN
gp-367	226	7	intention	intention	NOUN
gp-367	226	8	as	as	ADP
gp-367	226	9	an	an	DET
gp-367	226	10	e	e	NOUN
gp-367	226	11	-	-	ADJ
gp-367	226	12	payment	payment	NOUN
gp-367	226	13	system	system	NOUN
gp-367	226	14	for	for	ADP
gp-367	226	15	live	live	ADJ
gp-367	226	16	streaming	streaming	NOUN
gp-367	226	17	shopping	shopping	NOUN
gp-367	226	18	.	.	PUNCT
gp-367	227	1	procedia	procedia	PROPN
gp-367	227	2	computer	computer	NOUN
gp-367	227	3	science	science	NOUN
gp-367	227	4	,	,	PUNCT
gp-367	227	5	234	234	NUM
gp-367	227	6	,	,	PUNCT
gp-367	227	7	1137–1144	1137–1144	NUM
gp-367	227	8	.	.	PUNCT
gp-367	228	1	https://doi.org/10.1016/j.procs.2024.03.109	https://doi.org/10.1016/j.procs.2024.03.109	PROPN
gp-367	228	2	abdullah	abdullah	PROPN
gp-367	228	3	,	,	PUNCT
gp-367	228	4	et	et	PROPN
gp-367	228	5	al	al	PROPN
gp-367	228	6	.	.	PROPN
gp-367	228	7	(	(	PUNCT
gp-367	228	8	2022	2022	NUM
gp-367	228	9	)	)	PUNCT
gp-367	228	10	.	.	PUNCT
gp-367	229	1	metodologi	metodologi	PROPN
gp-367	229	2	penelitian	penelitian	PROPN
gp-367	229	3	kuantitatif	kuantitatif	PROPN
gp-367	229	4	(	(	PUNCT
gp-367	229	5	n.	n.	PROPN
gp-367	229	6	saputra	saputra	PROPN
gp-367	229	7	,	,	PUNCT
gp-367	229	8	ed	ed	NOUN
gp-367	229	9	.	.	PUNCT
gp-367	229	10	;	;	PUNCT
gp-367	229	11	1st	1st	ADJ
gp-367	229	12	ed	ed	NOUN
gp-367	229	13	.	.	PUNCT
gp-367	229	14	)	)	PUNCT
gp-367	229	15	.	.	PUNCT
gp-367	230	1	yayasan	yayasan	PROPN
gp-367	230	2	penerbit	penerbit	PROPN
gp-367	230	3	muhammad	muhammad	PROPN
gp-367	230	4	zaini	zaini	PROPN
gp-367	230	5	.	.	PUNCT
gp-367	231	1	abigail	abigail	PROPN
gp-367	231	2	,	,	PUNCT
gp-367	231	3	j.	j.	PROPN
gp-367	231	4	,	,	PUNCT
gp-367	231	5	sari	sari	PROPN
gp-367	231	6	,	,	PUNCT
gp-367	231	7	v.	v.	PROPN
gp-367	231	8	p.	p.	PROPN
gp-367	231	9	,	,	PUNCT
gp-367	231	10	&	&	CCONJ
gp-367	231	11	saputra	saputra	PROPN
gp-367	231	12	,	,	PUNCT
gp-367	231	13	d.	d.	PROPN
gp-367	231	14	(	(	PUNCT
gp-367	231	15	2024	2024	NUM
gp-367	231	16	)	)	PUNCT
gp-367	231	17	.	.	PUNCT
gp-367	232	1	the	the	DET
gp-367	232	2	influence	influence	NOUN
gp-367	232	3	of	of	ADP
gp-367	232	4	product	product	NOUN
gp-367	232	5	quality	quality	NOUN
gp-367	232	6	and	and	CCONJ
gp-367	232	7	online	online	ADJ
gp-367	232	8	shopping	shopping	NOUN
gp-367	232	9	experience	experience	NOUN
gp-367	232	10	(	(	PUNCT
gp-367	232	11	ose	ose	NOUN
gp-367	232	12	)	)	PUNCT
gp-367	232	13	on	on	ADP
gp-367	232	14	consumer	consumer	NOUN
gp-367	232	15	loyalty	loyalty	NOUN
gp-367	232	16	through	through	ADP
gp-367	232	17	customer	customer	NOUN
gp-367	232	18	satisfaction	satisfaction	NOUN
gp-367	232	19	on	on	ADP
gp-367	232	20	local	local	ADJ
gp-367	232	21	skincare	skincare	NOUN
gp-367	232	22	products	product	NOUN
gp-367	232	23	.	.	PUNCT
gp-367	233	1	procedia	procedia	NOUN
gp-367	233	2	computer	computer	NOUN
gp-367	233	3	science	science	NOUN
gp-367	233	4	,	,	PUNCT
gp-367	233	5	234(2023	234(2023	NUM
gp-367	233	6	)	)	PUNCT
gp-367	233	7	,	,	PUNCT
gp-367	233	8	537–544	537–544	NUM
gp-367	233	9	.	.	PUNCT
gp-367	234	1	https://doi.org/10.1016/j.procs.2024.03.037	https://doi.org/10.1016/j.procs.2024.03.037	ADJ
gp-367	234	2	ajina	ajina	NOUN
gp-367	234	3	,	,	PUNCT
gp-367	234	4	a.	a.	PROPN
gp-367	234	5	s.	s.	PROPN
gp-367	234	6	,	,	PUNCT
gp-367	234	7	joudeh	joudeh	PROPN
gp-367	234	8	,	,	PUNCT
gp-367	234	9	j.	j.	PROPN
gp-367	234	10	m.	m.	PROPN
gp-367	234	11	m.	m.	PROPN
gp-367	234	12	,	,	PUNCT
gp-367	234	13	ali	ali	PROPN
gp-367	234	14	,	,	PUNCT
gp-367	234	15	n.	n.	PROPN
gp-367	234	16	n.	n.	PROPN
gp-367	234	17	,	,	PUNCT
gp-367	234	18	zamil	zamil	PROPN
gp-367	234	19	,	,	PUNCT
gp-367	234	20	a.	a.	NOUN
gp-367	234	21	m.	m.	NOUN
gp-367	234	22	,	,	PUNCT
gp-367	234	23	&	&	CCONJ
gp-367	234	24	hashem	hashem	PROPN
gp-367	234	25	,	,	PUNCT
gp-367	234	26	t.	t.	PROPN
gp-367	234	27	n.	n.	PROPN
gp-367	234	28	(	(	PUNCT
gp-367	234	29	2023	2023	NUM
gp-367	234	30	)	)	PUNCT
gp-367	234	31	.	.	PUNCT
gp-367	235	1	the	the	DET
gp-367	235	2	effect	effect	NOUN
gp-367	235	3	of	of	ADP
gp-367	235	4	mobile	mobile	ADJ
gp-367	235	5	-	-	PUNCT
gp-367	235	6	wallet	wallet	NOUN
gp-367	235	7	service	service	NOUN
gp-367	235	8	dimensions	dimension	NOUN
gp-367	235	9	on	on	ADP
gp-367	235	10	customer	customer	NOUN
gp-367	235	11	satisfaction	satisfaction	NOUN
gp-367	235	12	and	and	CCONJ
gp-367	235	13	loyalty	loyalty	NOUN
gp-367	235	14	:	:	PUNCT
gp-367	235	15	an	an	DET
gp-367	235	16	empirical	empirical	ADJ
gp-367	235	17	study	study	NOUN
gp-367	235	18	.	.	PUNCT
gp-367	236	1	cogent	cogent	NOUN
gp-367	236	2	business	business	PROPN
gp-367	236	3	&	&	CCONJ
gp-367	236	4	management	management	PROPN
gp-367	236	5	,	,	PUNCT
gp-367	236	6	10(2	10(2	NUM
gp-367	236	7	)	)	PUNCT
gp-367	236	8	,	,	PUNCT
gp-367	236	9	2229544	2229544	NUM
gp-367	236	10	.	.	PUNCT
gp-367	237	1	https://doi.org/10.1080/23311975.2023.2229544	https://doi.org/10.1080/23311975.2023.2229544	PROPN
gp-367	237	2	al	al	PROPN
gp-367	237	3	-	-	PUNCT
gp-367	237	4	dweeri	dweeri	PROPN
gp-367	237	5	,	,	PUNCT
gp-367	237	6	r.	r.	PROPN
gp-367	237	7	m.	m.	PROPN
gp-367	237	8	,	,	PUNCT
gp-367	237	9	ruiz	ruiz	PROPN
gp-367	237	10	moreno	moreno	PROPN
gp-367	237	11	,	,	PUNCT
gp-367	237	12	a.	a.	PROPN
gp-367	237	13	,	,	PUNCT
gp-367	237	14	montes	montes	PROPN
gp-367	237	15	,	,	PUNCT
gp-367	237	16	f.	f.	PROPN
gp-367	237	17	j.	j.	PROPN
gp-367	237	18	l.	l.	PROPN
gp-367	237	19	,	,	PUNCT
gp-367	237	20	obeidat	obeidat	NOUN
gp-367	237	21	,	,	PUNCT
gp-367	237	22	z.	z.	PROPN
gp-367	237	23	m.	m.	PROPN
gp-367	237	24	,	,	PUNCT
gp-367	237	25	&	&	CCONJ
gp-367	237	26	al	al	PROPN
gp-367	237	27	-	-	PUNCT
gp-367	237	28	dwairi	dwairi	PROPN
gp-367	237	29	,	,	PUNCT
gp-367	238	1	k.	k.	PROPN
gp-367	238	2	m.	m.	PROPN
gp-367	238	3	(	(	PUNCT
gp-367	238	4	2019	2019	NUM
gp-367	238	5	)	)	PUNCT
gp-367	238	6	.	.	PUNCT
gp-367	239	1	the	the	DET
gp-367	239	2	effect	effect	NOUN
gp-367	239	3	of	of	ADP
gp-367	239	4	e	e	NOUN
gp-367	239	5	-	-	NOUN
gp-367	239	6	service	service	ADJ
gp-367	239	7	quality	quality	NOUN
gp-367	239	8	on	on	ADP
gp-367	239	9	jordanian	jordanian	ADJ
gp-367	239	10	students	student	NOUN
gp-367	239	11	’	'	PUNCT
gp-367	239	12	e	e	NOUN
gp-367	239	13	-	-	NOUN
gp-367	239	14	loyalty	loyalty	NOUN
gp-367	239	15	:	:	PUNCT
gp-367	239	16	an	an	DET
gp-367	239	17	empirical	empirical	ADJ
gp-367	239	18	study	study	NOUN
gp-367	239	19	in	in	ADP
gp-367	239	20	https://doi.org/10.1016/j.procs.2024.03.109	https://doi.org/10.1016/j.procs.2024.03.109	ADJ
gp-367	239	21	https://doi.org/10.1016/j.procs.2024.03.037	https://doi.org/10.1016/j.procs.2024.03.037	NOUN
gp-367	239	22	https://doi.org/10.1080/23311975.2023.2229544	https://doi.org/10.1080/23311975.2023.2229544	PROPN
gp-367	239	23	the	the	DET
gp-367	239	24	influence	influence	NOUN
gp-367	239	25	of	of	ADP
gp-367	239	26	product	product	NOUN
gp-367	239	27	and	and	CCONJ
gp-367	239	28	service	service	NOUN
gp-367	239	29	quality	quality	NOUN
gp-367	239	30	on	on	ADP
gp-367	239	31	satisfaction	satisfaction	NOUN
gp-367	239	32	,	,	PUNCT
gp-367	239	33	with	with	ADP
gp-367	239	34	the	the	DET
gp-367	239	35	mediation	mediation	NOUN
gp-367	239	36	of	of	ADP
gp-367	239	37	perceived	perceive	VERB
gp-367	239	38	value	value	NOUN
gp-367	239	39	on	on	ADP
gp-367	239	40	linkaja	linkaja	PROPN
gp-367	239	41	users	user	NOUN
gp-367	239	42	in	in	ADP
gp-367	239	43	padang	padang	PROPN
gp-367	239	44	city	city	PROPN
gp-367	239	45	2020	2020	NUM
gp-367	239	46	online	online	ADJ
gp-367	239	47	retailing	retailing	NOUN
gp-367	239	48	.	.	PUNCT
gp-367	240	1	industrial	industrial	ADJ
gp-367	240	2	management	management	PROPN
gp-367	240	3	&	&	CCONJ
gp-367	240	4	data	datum	NOUN
gp-367	240	5	systems	system	NOUN
gp-367	240	6	,	,	PUNCT
gp-367	240	7	119(4	119(4	NUM
gp-367	240	8	)	)	PUNCT
gp-367	240	9	,	,	PUNCT
gp-367	240	10	902–923	902–923	NUM
gp-367	240	11	.	.	PUNCT
gp-367	240	12	alwarshdeh	alwarshdeh	NOUN
gp-367	240	13	,	,	PUNCT
gp-367	240	14	et	et	PROPN
gp-367	240	15	al	al	PROPN
gp-367	240	16	.	.	PROPN
gp-367	240	17	(	(	PUNCT
gp-367	240	18	2020	2020	NUM
gp-367	240	19	)	)	PUNCT
gp-367	240	20	.	.	PUNCT
gp-367	241	1	data	datum	NOUN
gp-367	241	2	to	to	PART
gp-367	241	3	model	model	VERB
gp-367	241	4	the	the	DET
gp-367	241	5	effects	effect	NOUN
gp-367	241	6	of	of	ADP
gp-367	241	7	perceived	perceive	VERB
gp-367	241	8	telecommunication	telecommunication	NOUN
gp-367	241	9	service	service	NOUN
gp-367	241	10	quality	quality	NOUN
gp-367	241	11	and	and	CCONJ
gp-367	241	12	value	value	NOUN
gp-367	241	13	on	on	ADP
gp-367	241	14	the	the	DET
gp-367	241	15	degree	degree	NOUN
gp-367	241	16	of	of	ADP
gp-367	241	17	user	user	NOUN
gp-367	241	18	satisfaction	satisfaction	NOUN
gp-367	241	19	and	and	CCONJ
gp-367	241	20	e	e	NOUN
gp-367	241	21	-	-	NOUN
gp-367	241	22	wom	wom	NOUN
gp-367	241	23	among	among	ADP
gp-367	241	24	telecommunications	telecommunications	NOUN
gp-367	241	25	users	user	NOUN
gp-367	241	26	in	in	ADP
gp-367	241	27	north	north	PROPN
gp-367	241	28	cyprus	cyprus	PROPN
gp-367	241	29	.	.	PUNCT
gp-367	242	1	data	datum	NOUN
gp-367	242	2	in	in	ADP
gp-367	242	3	brief	brief	ADJ
gp-367	242	4	.	.	PUNCT
gp-367	243	1	bashir	bashir	PROPN
gp-367	243	2	,	,	PUNCT
gp-367	243	3	m.	m.	NOUN
gp-367	243	4	a.	a.	PROPN
gp-367	243	5	,	,	PUNCT
gp-367	243	6	ali	ali	PROPN
gp-367	243	7	,	,	PUNCT
gp-367	243	8	m.	m.	PROPN
gp-367	243	9	h.	h.	PROPN
gp-367	243	10	,	,	PUNCT
gp-367	243	11	wai	wai	PROPN
gp-367	243	12	,	,	PUNCT
gp-367	243	13	l.	l.	PROPN
gp-367	243	14	m.	m.	PROPN
gp-367	243	15	,	,	PUNCT
gp-367	243	16	hossain	hossain	PROPN
gp-367	243	17	,	,	PUNCT
gp-367	243	18	m.	m.	NOUN
gp-367	243	19	i.	i.	PROPN
gp-367	243	20	,	,	PUNCT
gp-367	243	21	&	&	CCONJ
gp-367	243	22	rahaman	rahaman	NOUN
gp-367	243	23	,	,	PUNCT
gp-367	243	24	m.	m.	NOUN
gp-367	243	25	s.	s.	PROPN
gp-367	243	26	(	(	PUNCT
gp-367	243	27	2020	2020	NUM
gp-367	243	28	)	)	PUNCT
gp-367	243	29	.	.	PUNCT
gp-367	244	1	mediating	mediate	VERB
gp-367	244	2	effect	effect	NOUN
gp-367	244	3	of	of	ADP
gp-367	244	4	customer	customer	NOUN
gp-367	244	5	perceived	perceive	VERB
gp-367	244	6	value	value	NOUN
gp-367	244	7	on	on	ADP
gp-367	244	8	the	the	DET
gp-367	244	9	relationship	relationship	NOUN
gp-367	244	10	between	between	ADP
gp-367	244	11	service	service	NOUN
gp-367	244	12	quality	quality	NOUN
gp-367	244	13	and	and	CCONJ
gp-367	244	14	customer	customer	NOUN
gp-367	244	15	satisfaction	satisfaction	NOUN
gp-367	244	16	of	of	ADP
gp-367	244	17	e	e	NOUN
gp-367	244	18	-	-	NOUN
gp-367	244	19	banking	banking	NOUN
gp-367	244	20	in	in	ADP
gp-367	244	21	bangladesh	bangladesh	PROPN
gp-367	244	22	.	.	PUNCT
gp-367	245	1	international	international	ADJ
gp-367	245	2	journal	journal	PROPN
gp-367	245	3	of	of	ADP
gp-367	245	4	advanced	advanced	ADJ
gp-367	245	5	science	science	NOUN
gp-367	245	6	and	and	CCONJ
gp-367	245	7	technology	technology	NOUN
gp-367	245	8	,	,	PUNCT
gp-367	245	9	29(2	29(2	NUM
gp-367	245	10	)	)	PUNCT
gp-367	245	11	,	,	PUNCT
gp-367	245	12	3590–3606	3590–3606	NUM
gp-367	245	13	.	.	PUNCT
gp-367	246	1	blut	blut	PROPN
gp-367	246	2	,	,	PUNCT
gp-367	246	3	m.	m.	NOUN
gp-367	246	4	,	,	PUNCT
gp-367	246	5	chaney	chaney	PROPN
gp-367	246	6	,	,	PUNCT
gp-367	246	7	d.	d.	PROPN
gp-367	246	8	,	,	PUNCT
gp-367	246	9	lunardo	lunardo	PROPN
gp-367	246	10	,	,	PUNCT
gp-367	246	11	r.	r.	PROPN
gp-367	246	12	,	,	PUNCT
gp-367	246	13	mencarelli	mencarelli	PROPN
gp-367	246	14	,	,	PUNCT
gp-367	246	15	r.	r.	PROPN
gp-367	246	16	,	,	PUNCT
gp-367	246	17	&	&	CCONJ
gp-367	246	18	grewal	grewal	PROPN
gp-367	246	19	,	,	PUNCT
gp-367	246	20	d.	d.	PROPN
gp-367	246	21	(	(	PUNCT
gp-367	246	22	2024	2024	NUM
gp-367	246	23	)	)	PUNCT
gp-367	246	24	.	.	PUNCT
gp-367	247	1	customer	customer	NOUN
gp-367	247	2	perceived	perceive	VERB
gp-367	247	3	value	value	NOUN
gp-367	247	4	:	:	PUNCT
gp-367	247	5	a	a	DET
gp-367	247	6	comprehensive	comprehensive	ADJ
gp-367	247	7	meta	meta	ADJ
gp-367	247	8	-	-	PUNCT
gp-367	247	9	analysis	analysis	NOUN
gp-367	247	10	.	.	PUNCT
gp-367	248	1	journal	journal	NOUN
gp-367	248	2	of	of	ADP
gp-367	248	3	consumer	consumer	NOUN
gp-367	248	4	research	research	NOUN
gp-367	248	5	,	,	PUNCT
gp-367	248	6	51(5	51(5	NUM
gp-367	248	7	)	)	PUNCT
gp-367	248	8	,	,	PUNCT
gp-367	248	9	879–905	879–905	NUM
gp-367	248	10	.	.	PUNCT
gp-367	249	1	https://doi.org/10.1093/jcr/ucad005	https://doi.org/10.1093/jcr/ucad005	PROPN
gp-367	249	2	dhaigude	dhaigude	PROPN
gp-367	249	3	,	,	PUNCT
gp-367	249	4	a.	a.	PROPN
gp-367	249	5	s.	s.	PROPN
gp-367	249	6	,	,	PUNCT
gp-367	249	7	tapar	tapar	PROPN
gp-367	249	8	,	,	PUNCT
gp-367	249	9	a.	a.	PROPN
gp-367	249	10	v.	v.	PROPN
gp-367	249	11	,	,	PUNCT
gp-367	249	12	jawed	jawed	ADJ
gp-367	249	13	,	,	PUNCT
gp-367	249	14	m.	m.	NOUN
gp-367	249	15	s.	s.	PROPN
gp-367	249	16	,	,	PUNCT
gp-367	249	17	&	&	CCONJ
gp-367	249	18	kamath	kamath	PROPN
gp-367	249	19	,	,	PUNCT
gp-367	249	20	g.	g.	PROPN
gp-367	249	21	b.	b.	PROPN
gp-367	249	22	(	(	PUNCT
gp-367	249	23	2023	2023	NUM
gp-367	249	24	)	)	PUNCT
gp-367	249	25	.	.	PUNCT
gp-367	250	1	is	be	AUX
gp-367	250	2	perceived	perceive	VERB
gp-367	250	3	value	value	NOUN
gp-367	250	4	enough	enough	ADV
gp-367	250	5	to	to	PART
gp-367	250	6	create	create	VERB
gp-367	250	7	loyalty	loyalty	NOUN
gp-367	250	8	for	for	ADP
gp-367	250	9	m	m	NOUN
gp-367	250	10	-	-	NOUN
gp-367	250	11	wallets	wallet	NOUN
gp-367	250	12	?	?	PUNCT
gp-367	251	1	exploring	explore	VERB
gp-367	251	2	the	the	DET
gp-367	251	3	role	role	NOUN
gp-367	251	4	of	of	ADP
gp-367	251	5	trust	trust	NOUN
gp-367	251	6	and	and	CCONJ
gp-367	251	7	satisfaction	satisfaction	NOUN
gp-367	251	8	.	.	PUNCT
gp-367	252	1	cogent	cogent	NOUN
gp-367	252	2	business	business	PROPN
gp-367	252	3	&	&	CCONJ
gp-367	252	4	management	management	PROPN
gp-367	252	5	,	,	PUNCT
gp-367	252	6	10(3	10(3	NUM
gp-367	252	7	)	)	PUNCT
gp-367	252	8	.	.	PUNCT
gp-367	253	1	https://doi.org/10.1080/23311975.2023.2281050	https://doi.org/10.1080/23311975.2023.2281050	PROPN
gp-367	254	1	dhingra	dhingra	NOUN
gp-367	254	2	,	,	PUNCT
gp-367	254	3	a.	a.	NOUN
gp-367	254	4	(	(	PUNCT
gp-367	254	5	2023	2023	NUM
gp-367	254	6	)	)	PUNCT
gp-367	254	7	.	.	PUNCT
gp-367	255	1	factors	factor	NOUN
gp-367	255	2	influencing	influence	VERB
gp-367	255	3	cloud	cloud	ADJ
gp-367	255	4	service	service	NOUN
gp-367	255	5	quality	quality	NOUN
gp-367	255	6	and	and	CCONJ
gp-367	255	7	their	their	PRON
gp-367	255	8	relationship	relationship	NOUN
gp-367	255	9	with	with	ADP
gp-367	255	10	customer	customer	NOUN
gp-367	255	11	satisfaction	satisfaction	NOUN
gp-367	255	12	and	and	CCONJ
gp-367	255	13	loyalty	loyalty	NOUN
gp-367	255	14	.	.	PUNCT
gp-367	256	1	heliyon	heliyon	NOUN
gp-367	256	2	.	.	PUNCT
gp-367	257	1	https://doi.org/10.1016/j.heliyon.2023.e15177	https://doi.org/10.1016/j.heliyon.2023.e15177	PROPN
gp-367	257	2	fehrenbach	fehrenbach	PROPN
gp-367	257	3	,	,	PUNCT
gp-367	257	4	d.	d.	PROPN
gp-367	257	5	,	,	PUNCT
gp-367	257	6	&	&	CCONJ
gp-367	257	7	herrando	herrando	PROPN
gp-367	257	8	,	,	PUNCT
gp-367	257	9	c.	c.	PROPN
gp-367	257	10	(	(	PUNCT
gp-367	257	11	2021	2021	NUM
gp-367	257	12	)	)	PUNCT
gp-367	257	13	.	.	PUNCT
gp-367	258	1	the	the	DET
gp-367	258	2	effect	effect	NOUN
gp-367	258	3	of	of	ADP
gp-367	258	4	customer	customer	NOUN
gp-367	258	5	-	-	PUNCT
gp-367	258	6	perceived	perceive	VERB
gp-367	258	7	value	value	NOUN
gp-367	258	8	when	when	SCONJ
gp-367	258	9	paying	pay	VERB
gp-367	258	10	for	for	ADP
gp-367	258	11	a	a	DET
gp-367	258	12	product	product	NOUN
gp-367	258	13	with	with	ADP
gp-367	258	14	personal	personal	ADJ
gp-367	258	15	data	datum	NOUN
gp-367	258	16	:	:	PUNCT
gp-367	258	17	a	a	DET
gp-367	258	18	real	real	ADJ
gp-367	258	19	-	-	PUNCT
gp-367	258	20	life	life	NOUN
gp-367	258	21	experimental	experimental	ADJ
gp-367	258	22	study	study	NOUN
gp-367	258	23	.	.	PUNCT
gp-367	259	1	journal	journal	PROPN
gp-367	259	2	of	of	ADP
gp-367	259	3	business	business	NOUN
gp-367	259	4	research	research	NOUN
gp-367	259	5	,	,	PUNCT
gp-367	259	6	137	137	NUM
gp-367	259	7	,	,	PUNCT
gp-367	259	8	222–232	222–232	NUM
gp-367	259	9	.	.	PUNCT
gp-367	260	1	https://doi.org/10.1016/j.jbusres.2021.08.029	https://doi.org/10.1016/j.jbusres.2021.08.029	PROPN
gp-367	260	2	fu	fu	PROPN
gp-367	260	3	,	,	PUNCT
gp-367	260	4	x.	x.	PROPN
gp-367	260	5	,	,	PUNCT
gp-367	260	6	zhang	zhang	PROPN
gp-367	260	7	,	,	PUNCT
gp-367	260	8	j.	j.	PROPN
gp-367	260	9	,	,	PUNCT
gp-367	260	10	&	&	CCONJ
gp-367	260	11	chan	chan	PROPN
gp-367	260	12	,	,	PUNCT
gp-367	260	13	f.	f.	PROPN
gp-367	260	14	t.	t.	PROPN
gp-367	260	15	s.	s.	PROPN
gp-367	260	16	(	(	PUNCT
gp-367	260	17	2018	2018	NUM
gp-367	260	18	)	)	PUNCT
gp-367	260	19	.	.	PUNCT
gp-367	261	1	determinants	determinant	NOUN
gp-367	261	2	of	of	ADP
gp-367	261	3	loyalty	loyalty	NOUN
gp-367	261	4	to	to	ADP
gp-367	261	5	public	public	ADJ
gp-367	261	6	transit	transit	NOUN
gp-367	261	7	:	:	PUNCT
gp-367	261	8	a	a	DET
gp-367	261	9	model	model	NOUN
gp-367	261	10	integrating	integrating	NOUN
gp-367	261	11	satisfaction	satisfaction	NOUN
gp-367	261	12	–	–	PUNCT
gp-367	261	13	loyalty	loyalty	NOUN
gp-367	261	14	theory	theory	NOUN
gp-367	261	15	and	and	CCONJ
gp-367	261	16	expectation	expectation	NOUN
gp-367	261	17	–	–	PUNCT
gp-367	261	18	confirmation	confirmation	NOUN
gp-367	261	19	theory	theory	NOUN
gp-367	261	20	.	.	PUNCT
gp-367	262	1	transportation	transportation	NOUN
gp-367	262	2	research	research	NOUN
gp-367	262	3	part	part	NOUN
gp-367	262	4	a	a	DET
gp-367	262	5	:	:	PUNCT
gp-367	262	6	policy	policy	NOUN
gp-367	262	7	and	and	CCONJ
gp-367	262	8	practice	practice	NOUN
gp-367	262	9	,	,	PUNCT
gp-367	262	10	113	113	NUM
gp-367	262	11	,	,	PUNCT
gp-367	262	12	476–490	476–490	NUM
gp-367	262	13	.	.	PUNCT
gp-367	263	1	https://doi.org/10.1016/j.tra.2018.05.012	https://doi.org/10.1016/j.tra.2018.05.012	PROPN
gp-367	263	2	f.	f.	PROPN
gp-367	263	3	hair	hair	PROPN
gp-367	263	4	jr	jr	PROPN
gp-367	263	5	,	,	PUNCT
gp-367	263	6	j.	j.	PROPN
gp-367	263	7	,	,	PUNCT
gp-367	263	8	sarstedt	sarstedt	NOUN
gp-367	263	9	,	,	PUNCT
gp-367	263	10	m.	m.	NOUN
gp-367	263	11	,	,	PUNCT
gp-367	263	12	hopkins	hopkins	PROPN
gp-367	263	13	,	,	PUNCT
gp-367	263	14	l.	l.	PROPN
gp-367	263	15	,	,	PUNCT
gp-367	263	16	&	&	CCONJ
gp-367	263	17	g.	g.	PROPN
gp-367	263	18	kuppelwieser	kuppelwieser	PROPN
gp-367	263	19	,	,	PUNCT
gp-367	263	20	v.	v.	PROPN
gp-367	263	21	(	(	PUNCT
gp-367	263	22	2014	2014	NUM
gp-367	263	23	)	)	PUNCT
gp-367	263	24	.	.	PUNCT
gp-367	264	1	partial	partial	ADJ
gp-367	264	2	least	least	ADJ
gp-367	264	3	squares	square	VERB
gp-367	264	4	structural	structural	ADJ
gp-367	264	5	equation	equation	NOUN
gp-367	264	6	modeling	modeling	NOUN
gp-367	264	7	(	(	PUNCT
gp-367	264	8	pls	pls	INTJ
gp-367	264	9	-	-	PUNCT
gp-367	264	10	sem	sem	NOUN
gp-367	264	11	):	):	PUNCT
gp-367	264	12	an	an	DET
gp-367	264	13	emerging	emerge	VERB
gp-367	264	14	tool	tool	NOUN
gp-367	264	15	in	in	ADP
gp-367	264	16	business	business	NOUN
gp-367	264	17	research	research	NOUN
gp-367	264	18	.	.	PUNCT
gp-367	265	1	european	european	PROPN
gp-367	265	2	business	business	PROPN
gp-367	265	3	review	review	PROPN
gp-367	265	4	,	,	PUNCT
gp-367	265	5	26(2	26(2	NUM
gp-367	265	6	)	)	PUNCT
gp-367	265	7	,	,	PUNCT
gp-367	265	8	106–121	106–121	NUM
gp-367	265	9	.	.	PUNCT
gp-367	265	10	https://doi.org/10.1108/ebr-10-2013-0128	https://doi.org/10.1108/ebr-10-2013-0128	ADJ
gp-367	265	11	gajewska	gajewska	NOUN
gp-367	265	12	,	,	PUNCT
gp-367	265	13	t.	t.	PROPN
gp-367	265	14	,	,	PUNCT
gp-367	265	15	zimon	zimon	PROPN
gp-367	265	16	,	,	PUNCT
gp-367	265	17	d.	d.	PROPN
gp-367	265	18	,	,	PUNCT
gp-367	265	19	kaczor	kaczor	PROPN
gp-367	265	20	,	,	PUNCT
gp-367	265	21	g.	g.	PROPN
gp-367	265	22	,	,	PUNCT
gp-367	265	23	&	&	CCONJ
gp-367	265	24	madzík	madzík	PROPN
gp-367	265	25	,	,	PUNCT
gp-367	265	26	p.	p.	NOUN
gp-367	265	27	(	(	PUNCT
gp-367	265	28	2020	2020	NUM
gp-367	265	29	)	)	PUNCT
gp-367	265	30	.	.	PUNCT
gp-367	266	1	the	the	DET
gp-367	266	2	impact	impact	NOUN
gp-367	266	3	of	of	ADP
gp-367	266	4	the	the	DET
gp-367	266	5	level	level	NOUN
gp-367	266	6	of	of	ADP
gp-367	266	7	customer	customer	NOUN
gp-367	266	8	satisfaction	satisfaction	NOUN
gp-367	266	9	on	on	ADP
gp-367	266	10	the	the	DET
gp-367	266	11	quality	quality	NOUN
gp-367	266	12	of	of	ADP
gp-367	266	13	e	e	NOUN
gp-367	266	14	-	-	NOUN
gp-367	266	15	commerce	commerce	NOUN
gp-367	266	16	services	service	NOUN
gp-367	266	17	.	.	PUNCT
gp-367	267	1	international	international	ADJ
gp-367	267	2	journal	journal	PROPN
gp-367	267	3	of	of	ADP
gp-367	267	4	productivity	productivity	NOUN
gp-367	267	5	and	and	CCONJ
gp-367	267	6	performance	performance	NOUN
gp-367	267	7	management	management	NOUN
gp-367	267	8	,	,	PUNCT
gp-367	267	9	69(4	69(4	NOUN
gp-367	267	10	)	)	PUNCT
gp-367	267	11	,	,	PUNCT
gp-367	267	12	666–684	666–684	NUM
gp-367	267	13	.	.	PUNCT
gp-367	268	1	https://doi.org/10.1108/ijppm-01-20190018	https://doi.org/10.1108/ijppm-01-20190018	NOUN
gp-367	268	2	hair	hair	NOUN
gp-367	268	3	,	,	PUNCT
gp-367	268	4	j.	j.	PROPN
gp-367	268	5	f.	f.	PROPN
gp-367	268	6	,	,	PUNCT
gp-367	268	7	hult	hult	PROPN
gp-367	268	8	,	,	PUNCT
gp-367	268	9	g.	g.	PROPN
gp-367	268	10	t.	t.	PROPN
gp-367	268	11	m.	m.	PROPN
gp-367	268	12	,	,	PUNCT
gp-367	268	13	ringle	ringle	PROPN
gp-367	268	14	,	,	PUNCT
gp-367	268	15	c.	c.	PROPN
gp-367	268	16	m.	m.	PROPN
gp-367	268	17	,	,	PUNCT
gp-367	268	18	&	&	CCONJ
gp-367	268	19	sarstedt	sarstedt	NOUN
gp-367	268	20	,	,	PUNCT
gp-367	268	21	m.	m.	NOUN
gp-367	268	22	(	(	PUNCT
gp-367	268	23	2019	2019	NUM
gp-367	268	24	)	)	PUNCT
gp-367	268	25	.	.	PUNCT
gp-367	269	1	multivariate	multivariate	NOUN
gp-367	269	2	data	datum	NOUN
gp-367	269	3	analysis	analysis	NOUN
gp-367	269	4	(	(	PUNCT
gp-367	269	5	8th	8th	ADJ
gp-367	269	6	ed	ed	NOUN
gp-367	269	7	.	.	PUNCT
gp-367	269	8	)	)	PUNCT
gp-367	269	9	.	.	PUNCT
gp-367	270	1	annabel	annabel	PROPN
gp-367	270	2	ainscow	ainscow	PROPN
gp-367	270	3	.	.	PUNCT
gp-367	271	1	hu	hu	PROPN
gp-367	271	2	,	,	PUNCT
gp-367	271	3	s.	s.	PROPN
gp-367	271	4	,	,	PUNCT
gp-367	271	5	chen	chen	PROPN
gp-367	271	6	,	,	PUNCT
gp-367	271	7	y.	y.	PROPN
gp-367	271	8	,	,	PUNCT
gp-367	271	9	&	&	CCONJ
gp-367	271	10	sun	sun	PROPN
gp-367	271	11	,	,	PUNCT
gp-367	271	12	x.	x.	NOUN
gp-367	271	13	(	(	PUNCT
gp-367	271	14	2022	2022	NUM
gp-367	271	15	)	)	PUNCT
gp-367	271	16	.	.	PUNCT
gp-367	272	1	effects	effect	NOUN
gp-367	272	2	of	of	ADP
gp-367	272	3	social	social	ADJ
gp-367	272	4	media	medium	NOUN
gp-367	272	5	usage	usage	NOUN
gp-367	272	6	on	on	ADP
gp-367	272	7	consumers	consumer	NOUN
gp-367	272	8	’	'	PUNCT
gp-367	272	9	purchase	purchase	NOUN
gp-367	272	10	intention	intention	NOUN
gp-367	272	11	in	in	ADP
gp-367	272	12	social	social	ADJ
gp-367	272	13	commerce	commerce	NOUN
gp-367	272	14	:	:	PUNCT
gp-367	272	15	the	the	DET
gp-367	272	16	mediated	mediate	VERB
gp-367	272	17	role	role	NOUN
gp-367	272	18	of	of	ADP
gp-367	272	19	trust	trust	NOUN
gp-367	272	20	and	and	CCONJ
gp-367	272	21	perceived	perceive	VERB
gp-367	272	22	value	value	NOUN
gp-367	272	23	.	.	PUNCT
gp-367	273	1	frontiers	frontier	NOUN
gp-367	273	2	in	in	ADP
gp-367	273	3	psychology	psychology	NOUN
gp-367	273	4	,	,	PUNCT
gp-367	273	5	13	13	NUM
gp-367	273	6	,	,	PUNCT
gp-367	273	7	913109	913109	NUM
gp-367	273	8	.	.	PUNCT
gp-367	274	1	https://doi.org/10.3389/fpsyg.2022.913109	https://doi.org/10.3389/fpsyg.2022.913109	ADJ
gp-367	274	2	hussain	hussain	PROPN
gp-367	274	3	,	,	PUNCT
gp-367	274	4	a.	a.	NOUN
gp-367	274	5	(	(	PUNCT
gp-367	274	6	2023	2023	NUM
gp-367	274	7	)	)	PUNCT
gp-367	274	8	.	.	PUNCT
gp-367	275	1	exploring	explore	VERB
gp-367	275	2	the	the	DET
gp-367	275	3	effects	effect	NOUN
gp-367	275	4	of	of	ADP
gp-367	275	5	e	e	NOUN
gp-367	275	6	-	-	NOUN
gp-367	275	7	service	service	ADJ
gp-367	275	8	quality	quality	NOUN
gp-367	275	9	and	and	CCONJ
gp-367	275	10	e	e	NOUN
gp-367	275	11	-	-	NOUN
gp-367	275	12	trust	trust	NOUN
gp-367	275	13	on	on	ADP
gp-367	275	14	consumers	consumer	NOUN
gp-367	275	15	’	’	PART
gp-367	275	16	esatisfaction	esatisfaction	NOUN
gp-367	275	17	and	and	CCONJ
gp-367	275	18	e	e	NOUN
gp-367	275	19	-	-	NOUN
gp-367	275	20	loyalty	loyalty	NOUN
gp-367	275	21	:	:	PUNCT
gp-367	275	22	insights	insight	NOUN
gp-367	275	23	from	from	ADP
gp-367	275	24	online	online	ADJ
gp-367	275	25	shoppers	shopper	NOUN
gp-367	275	26	in	in	ADP
gp-367	275	27	pakistan	pakistan	PROPN
gp-367	275	28	.	.	PUNCT
gp-367	276	1	journal	journal	PROPN
gp-367	276	2	of	of	ADP
gp-367	276	3	electronic	electronic	ADJ
gp-367	276	4	business	business	NOUN
gp-367	276	5	&	&	CCONJ
gp-367	276	6	digital	digital	ADJ
gp-367	276	7	economics	economic	NOUN
gp-367	276	8	,	,	PUNCT
gp-367	276	9	1(1	1(1	NUM
gp-367	276	10	)	)	PUNCT
gp-367	276	11	,	,	PUNCT
gp-367	276	12	1–25	1–25	PROPN
gp-367	276	13	.	.	PUNCT
gp-367	276	14	https://doi.org/10.1108/jebde-09-2023-0019	https://doi.org/10.1108/jebde-09-2023-0019	AUX
gp-367	276	15	ighomereho	ighomereho	NOUN
gp-367	276	16	,	,	PUNCT
gp-367	276	17	s.	s.	PROPN
gp-367	276	18	o.	o.	PROPN
gp-367	276	19	,	,	PUNCT
gp-367	276	20	ojo	ojo	PROPN
gp-367	276	21	,	,	PUNCT
gp-367	276	22	a.	a.	NOUN
gp-367	276	23	a.	a.	PROPN
gp-367	276	24	,	,	PUNCT
gp-367	276	25	omoyele	omoyele	PROPN
gp-367	276	26	,	,	PUNCT
gp-367	276	27	s.	s.	PROPN
gp-367	276	28	o.	o.	PROPN
gp-367	276	29	,	,	PUNCT
gp-367	276	30	&	&	CCONJ
gp-367	276	31	olabode	olabode	PROPN
gp-367	276	32	,	,	PUNCT
gp-367	276	33	s.	s.	PROPN
gp-367	276	34	o.	o.	PROPN
gp-367	276	35	(	(	PUNCT
gp-367	276	36	2022	2022	NUM
gp-367	276	37	)	)	PUNCT
gp-367	276	38	.	.	PUNCT
gp-367	277	1	from	from	ADP
gp-367	277	2	service	service	NOUN
gp-367	277	3	quality	quality	NOUN
gp-367	277	4	to	to	ADP
gp-367	277	5	e	e	NOUN
gp-367	277	6	-	-	NOUN
gp-367	277	7	service	service	ADJ
gp-367	277	8	quality	quality	NOUN
gp-367	277	9	:	:	PUNCT
gp-367	277	10	measurement	measurement	NOUN
gp-367	277	11	,	,	PUNCT
gp-367	277	12	dimensions	dimension	NOUN
gp-367	277	13	and	and	CCONJ
gp-367	277	14	model	model	NOUN
gp-367	277	15	.	.	PUNCT
gp-367	278	1	https://api.semanticscholar.org/corpusid:248496575	https://api.semanticscholar.org/corpusid:248496575	NOUN
gp-367	278	2	kotler	kotler	NOUN
gp-367	278	3	,	,	PUNCT
gp-367	278	4	p.	p.	PROPN
gp-367	278	5	,	,	PUNCT
gp-367	278	6	&	&	CCONJ
gp-367	278	7	keller	keller	PROPN
gp-367	278	8	,	,	PUNCT
gp-367	278	9	k.	k.	PROPN
gp-367	278	10	l.	l.	PROPN
gp-367	278	11	(	(	PUNCT
gp-367	278	12	2016	2016	NUM
gp-367	278	13	)	)	PUNCT
gp-367	278	14	.	.	PUNCT
gp-367	279	1	marketing	marketing	NOUN
gp-367	279	2	management	management	NOUN
gp-367	279	3	(	(	PUNCT
gp-367	279	4	15th	15th	ADJ
gp-367	279	5	ed	ed	NOUN
gp-367	279	6	.	.	PUNCT
gp-367	279	7	)	)	PUNCT
gp-367	279	8	.	.	PUNCT
gp-367	280	1	pearson	pearson	PROPN
gp-367	280	2	education	education	PROPN
gp-367	280	3	,	,	PUNCT
gp-367	280	4	inc	inc	PROPN
gp-367	280	5	.	.	PROPN
gp-367	280	6	liu	liu	PROPN
gp-367	280	7	,	,	PUNCT
gp-367	281	1	p.	p.	PROPN
gp-367	281	2	,	,	PUNCT
gp-367	281	3	li	li	PROPN
gp-367	281	4	,	,	PUNCT
gp-367	281	5	m.	m.	NOUN
gp-367	281	6	,	,	PUNCT
gp-367	281	7	dai	dai	PROPN
gp-367	281	8	,	,	PUNCT
gp-367	281	9	d.	d.	PROPN
gp-367	281	10	,	,	PUNCT
gp-367	281	11	&	&	CCONJ
gp-367	281	12	guo	guo	PROPN
gp-367	281	13	,	,	PUNCT
gp-367	281	14	l.	l.	PROPN
gp-367	281	15	(	(	PUNCT
gp-367	281	16	2021	2021	NUM
gp-367	281	17	)	)	PUNCT
gp-367	281	18	.	.	PUNCT
gp-367	282	1	the	the	DET
gp-367	282	2	effects	effect	NOUN
gp-367	282	3	of	of	ADP
gp-367	282	4	social	social	ADJ
gp-367	282	5	commerce	commerce	PROPN
gp-367	282	6	environmental	environmental	ADJ
gp-367	282	7	characteristics	characteristic	NOUN
gp-367	282	8	on	on	ADP
gp-367	282	9	customers	customer	NOUN
gp-367	282	10	’	'	PUNCT
gp-367	282	11	purchase	purchase	NOUN
gp-367	282	12	intentions	intention	NOUN
gp-367	282	13	:	:	PUNCT
gp-367	282	14	the	the	DET
gp-367	282	15	chain	chain	NOUN
gp-367	282	16	mediating	mediate	VERB
gp-367	282	17	effect	effect	NOUN
gp-367	282	18	of	of	ADP
gp-367	282	19	customerto	customerto	NOUN
gp-367	282	20	-	-	PUNCT
gp-367	282	21	customer	customer	NOUN
gp-367	282	22	interaction	interaction	NOUN
gp-367	282	23	and	and	CCONJ
gp-367	282	24	customer	customer	NOUN
gp-367	282	25	-	-	PUNCT
gp-367	282	26	perceived	perceive	VERB
gp-367	282	27	value	value	NOUN
gp-367	282	28	.	.	PUNCT
gp-367	283	1	electronic	electronic	ADJ
gp-367	283	2	commerce	commerce	NOUN
gp-367	283	3	research	research	NOUN
gp-367	283	4	and	and	CCONJ
gp-367	283	5	applications	application	NOUN
gp-367	283	6	,	,	PUNCT
gp-367	283	7	48	48	NUM
gp-367	283	8	,	,	PUNCT
gp-367	283	9	101073	101073	NUM
gp-367	283	10	.	.	PUNCT
gp-367	284	1	https://doi.org/10.1016/j.elerap.2021.101073	https://doi.org/10.1016/j.elerap.2021.101073	PROPN
gp-367	284	2	https://doi.org/10.1093/jcr/ucad005	https://doi.org/10.1093/jcr/ucad005	VERB
gp-367	284	3	https://doi.org/10.1080/23311975.2023.2281050	https://doi.org/10.1080/23311975.2023.2281050	PROPN
gp-367	284	4	https://doi.org/10.1016/j.heliyon.2023.e15177	https://doi.org/10.1016/j.heliyon.2023.e15177	PROPN
gp-367	284	5	https://doi.org/10.1016/j.jbusres.2021.08.029	https://doi.org/10.1016/j.jbusres.2021.08.029	NOUN
gp-367	284	6	https://doi.org/10.1016/j.tra.2018.05.012	https://doi.org/10.1016/j.tra.2018.05.012	PROPN
gp-367	284	7	https://doi.org/10.1108/ebr-10-2013-0128	https://doi.org/10.1108/ebr-10-2013-0128	NOUN
gp-367	284	8	https://doi.org/10.1108/ijppm-01-2019-0018	https://doi.org/10.1108/ijppm-01-2019-0018	NOUN
gp-367	284	9	https://doi.org/10.1108/ijppm-01-2019-0018	https://doi.org/10.1108/ijppm-01-2019-0018	VERB
gp-367	284	10	https://doi.org/10.3389/fpsyg.2022.913109	https://doi.org/10.3389/fpsyg.2022.913109	PROPN
gp-367	284	11	https://doi.org/10.1108/jebde-09-2023-0019	https://doi.org/10.1108/jebde-09-2023-0019	AUX
gp-367	284	12	https://api.semanticscholar.org/corpusid:248496575	https://api.semanticscholar.org/corpusid:248496575	NOUN
gp-367	284	13	https://doi.org/10.1016/j.elerap.2021.101073	https://doi.org/10.1016/j.elerap.2021.101073	VERB
gp-367	284	14	the	the	DET
gp-367	284	15	influence	influence	NOUN
gp-367	284	16	of	of	ADP
gp-367	284	17	product	product	NOUN
gp-367	284	18	and	and	CCONJ
gp-367	284	19	service	service	NOUN
gp-367	284	20	quality	quality	NOUN
gp-367	284	21	on	on	ADP
gp-367	284	22	satisfaction	satisfaction	NOUN
gp-367	284	23	,	,	PUNCT
gp-367	284	24	with	with	ADP
gp-367	284	25	the	the	DET
gp-367	284	26	mediation	mediation	NOUN
gp-367	284	27	of	of	ADP
gp-367	284	28	perceived	perceive	VERB
gp-367	284	29	value	value	NOUN
gp-367	284	30	and	and	CCONJ
gp-367	284	31	the	the	DET
gp-367	284	32	moderate	moderate	ADJ
gp-367	284	33	role	role	NOUN
gp-367	284	34	of	of	ADP
gp-367	284	35	social	social	ADJ
gp-367	284	36	media	medium	NOUN
gp-367	284	37	on	on	ADP
gp-367	284	38	linkaja	linkaja	PROPN
gp-367	284	39	users	user	NOUN
gp-367	284	40	in	in	ADP
gp-367	284	41	padang	padang	PROPN
gp-367	284	42	city	city	PROPN
gp-367	284	43	2021	2021	NUM
gp-367	284	44	mutambik	mutambik	PROPN
gp-367	284	45	,	,	PUNCT
gp-367	284	46	i.	i.	PROPN
gp-367	284	47	(	(	PUNCT
gp-367	284	48	2023	2023	NUM
gp-367	284	49	)	)	PUNCT
gp-367	284	50	.	.	PUNCT
gp-367	285	1	customer	customer	NOUN
gp-367	285	2	experience	experience	NOUN
gp-367	285	3	in	in	ADP
gp-367	285	4	open	open	ADJ
gp-367	285	5	banking	banking	NOUN
gp-367	285	6	and	and	CCONJ
gp-367	285	7	how	how	SCONJ
gp-367	285	8	it	it	PRON
gp-367	285	9	affects	affect	VERB
gp-367	285	10	loyalty	loyalty	NOUN
gp-367	285	11	intention	intention	NOUN
gp-367	285	12	:	:	PUNCT
gp-367	285	13	a	a	DET
gp-367	285	14	study	study	NOUN
gp-367	285	15	from	from	ADP
gp-367	285	16	saudi	saudi	PROPN
gp-367	285	17	arabia	arabia	PROPN
gp-367	285	18	.	.	PUNCT
gp-367	286	1	sustainability	sustainability	NOUN
gp-367	286	2	,	,	PUNCT
gp-367	286	3	15(14	15(14	NUM
gp-367	286	4	)	)	PUNCT
gp-367	286	5	,	,	PUNCT
gp-367	286	6	10867	10867	NUM
gp-367	286	7	.	.	PUNCT
gp-367	287	1	https://doi.org/10.3390/su151410867	https://doi.org/10.3390/su151410867	VERB
gp-367	287	2	rita	rita	PROPN
gp-367	287	3	,	,	PUNCT
gp-367	287	4	p.	p.	PROPN
gp-367	287	5	,	,	PUNCT
gp-367	287	6	oliveira	oliveira	PROPN
gp-367	287	7	,	,	PUNCT
gp-367	287	8	t.	t.	PROPN
gp-367	287	9	,	,	PUNCT
gp-367	287	10	&	&	CCONJ
gp-367	287	11	farisa	farisa	NOUN
gp-367	287	12	,	,	PUNCT
gp-367	287	13	a.	a.	NOUN
gp-367	287	14	(	(	PUNCT
gp-367	287	15	2019	2019	NUM
gp-367	287	16	)	)	PUNCT
gp-367	287	17	.	.	PUNCT
gp-367	288	1	the	the	DET
gp-367	288	2	impact	impact	NOUN
gp-367	288	3	of	of	ADP
gp-367	288	4	e	e	NOUN
gp-367	288	5	-	-	NOUN
gp-367	288	6	service	service	ADJ
gp-367	288	7	quality	quality	NOUN
gp-367	288	8	and	and	CCONJ
gp-367	288	9	customer	customer	NOUN
gp-367	288	10	satisfaction	satisfaction	NOUN
gp-367	288	11	on	on	ADP
gp-367	288	12	customer	customer	NOUN
gp-367	288	13	behavior	behavior	NOUN
gp-367	288	14	in	in	ADP
gp-367	288	15	online	online	ADJ
gp-367	288	16	shopping	shopping	NOUN
gp-367	288	17	.	.	PUNCT
gp-367	289	1	heliyon	heliyon	NOUN
gp-367	289	2	,	,	PUNCT
gp-367	289	3	5(10	5(10	NUM
gp-367	289	4	)	)	PUNCT
gp-367	289	5	,	,	PUNCT
gp-367	289	6	e02690	e02690	PROPN
gp-367	289	7	.	.	PUNCT
gp-367	290	1	https://doi.org/10.1016/j.heliyon.2019.e02690	https://doi.org/10.1016/j.heliyon.2019.e02690	PROPN
gp-367	290	2	sekaran	sekaran	NOUN
gp-367	290	3	,	,	PUNCT
gp-367	290	4	u.	u.	PROPN
gp-367	290	5	,	,	PUNCT
gp-367	290	6	&	&	CCONJ
gp-367	290	7	bougie	bougie	PROPN
gp-367	290	8	,	,	PUNCT
gp-367	290	9	r.	r.	PROPN
gp-367	290	10	(	(	PUNCT
gp-367	290	11	2016	2016	NUM
gp-367	290	12	)	)	PUNCT
gp-367	290	13	.	.	PUNCT
gp-367	291	1	research	research	NOUN
gp-367	291	2	methods	method	NOUN
gp-367	291	3	for	for	ADP
gp-367	291	4	business	business	NOUN
gp-367	291	5	(	(	PUNCT
gp-367	291	6	7th	7th	ADJ
gp-367	291	7	ed	ed	NOUN
gp-367	291	8	.	.	PUNCT
gp-367	291	9	)	)	PUNCT
gp-367	291	10	.	.	PUNCT
gp-367	292	1	john	john	PROPN
gp-367	292	2	wiley	wiley	PROPN
gp-367	292	3	&	&	CCONJ
gp-367	292	4	sons	sons	PROPN
gp-367	292	5	ltd	ltd	PROPN
gp-367	292	6	.	.	PROPN
gp-367	292	7	suhartanto	suhartanto	PROPN
gp-367	292	8	,	,	PUNCT
gp-367	292	9	d.	d.	PROPN
gp-367	292	10	,	,	PUNCT
gp-367	292	11	ali	ali	PROPN
gp-367	292	12	,	,	PUNCT
gp-367	292	13	m.	m.	PROPN
gp-367	292	14	h.	h.	PROPN
gp-367	292	15	,	,	PUNCT
gp-367	292	16	tan	tan	PROPN
gp-367	292	17	,	,	PUNCT
gp-367	292	18	k.	k.	PROPN
gp-367	292	19	h.	h.	PROPN
gp-367	292	20	,	,	PUNCT
gp-367	292	21	sjahroeddin	sjahroeddin	NOUN
gp-367	292	22	,	,	PUNCT
gp-367	292	23	f.	f.	PROPN
gp-367	292	24	,	,	PUNCT
gp-367	292	25	&	&	CCONJ
gp-367	292	26	kusdibyo	kusdibyo	PROPN
gp-367	292	27	,	,	PUNCT
gp-367	292	28	l.	l.	PROPN
gp-367	292	29	(	(	PUNCT
gp-367	292	30	2019	2019	NUM
gp-367	292	31	)	)	PUNCT
gp-367	292	32	.	.	PUNCT
gp-367	293	1	loyalty	loyalty	NOUN
gp-367	293	2	toward	toward	ADP
gp-367	293	3	online	online	ADJ
gp-367	293	4	food	food	NOUN
gp-367	293	5	delivery	delivery	NOUN
gp-367	293	6	service	service	NOUN
gp-367	293	7	:	:	PUNCT
gp-367	293	8	the	the	DET
gp-367	293	9	role	role	NOUN
gp-367	293	10	of	of	ADP
gp-367	293	11	e	e	NOUN
gp-367	293	12	-	-	NOUN
gp-367	293	13	service	service	ADJ
gp-367	293	14	quality	quality	NOUN
gp-367	293	15	and	and	CCONJ
gp-367	293	16	food	food	NOUN
gp-367	293	17	quality	quality	NOUN
gp-367	293	18	.	.	PUNCT
gp-367	294	1	journal	journal	PROPN
gp-367	294	2	of	of	ADP
gp-367	294	3	foodservice	foodservice	NOUN
gp-367	294	4	business	business	NOUN
gp-367	294	5	research	research	NOUN
gp-367	294	6	,	,	PUNCT
gp-367	294	7	22(1	22(1	NUM
gp-367	294	8	)	)	PUNCT
gp-367	294	9	,	,	PUNCT
gp-367	294	10	81–97	81–97	NUM
gp-367	294	11	.	.	PUNCT
gp-367	295	1	https://doi.org/10.1080/15378020.2018.1546076	https://doi.org/10.1080/15378020.2018.1546076	PROPN
gp-367	295	2	sutanto	sutanto	PROPN
gp-367	295	3	,	,	PUNCT
gp-367	295	4	c.	c.	PROPN
gp-367	295	5	,	,	PUNCT
gp-367	295	6	&	&	CCONJ
gp-367	295	7	abadi	abadi	PROPN
gp-367	295	8	,	,	PUNCT
gp-367	295	9	f.	f.	PROPN
gp-367	295	10	(	(	PUNCT
gp-367	295	11	2024	2024	NUM
gp-367	295	12	)	)	PUNCT
gp-367	295	13	.	.	PUNCT
gp-367	296	1	the	the	DET
gp-367	296	2	effect	effect	NOUN
gp-367	296	3	of	of	ADP
gp-367	296	4	customer	customer	NOUN
gp-367	296	5	satisfaction	satisfaction	NOUN
gp-367	296	6	,	,	PUNCT
gp-367	296	7	switching	switch	VERB
gp-367	296	8	barriers	barrier	NOUN
gp-367	296	9	mediated	mediate	VERB
gp-367	296	10	by	by	ADP
gp-367	296	11	customer	customer	NOUN
gp-367	296	12	loyalty	loyalty	NOUN
gp-367	296	13	to	to	ADP
gp-367	296	14	customer	customer	NOUN
gp-367	296	15	retention	retention	NOUN
gp-367	296	16	in	in	ADP
gp-367	296	17	isp	isp	ADJ
gp-367	296	18	industry	industry	NOUN
gp-367	296	19	.	.	PUNCT
gp-367	297	1	advances	advance	NOUN
gp-367	297	2	in	in	ADP
gp-367	297	3	economics	economic	NOUN
gp-367	297	4	,	,	PUNCT
gp-367	297	5	business	business	NOUN
gp-367	297	6	and	and	CCONJ
gp-367	297	7	management	management	NOUN
gp-367	297	8	research	research	NOUN
gp-367	297	9	.	.	PUNCT
gp-367	298	1	https://doi.org/10.2991/978-94-6463-585-0_43	https://doi.org/10.2991/978-94-6463-585-0_43	PROPN
gp-367	299	1	uzir	uzir	ADJ
gp-367	299	2	,	,	PUNCT
gp-367	299	3	m.	m.	PROPN
gp-367	299	4	u.	u.	PROPN
gp-367	299	5	h.	h.	PROPN
gp-367	299	6	,	,	PUNCT
gp-367	299	7	jerin	jerin	PROPN
gp-367	299	8	,	,	PUNCT
gp-367	299	9	i.	i.	PROPN
gp-367	299	10	,	,	PUNCT
gp-367	299	11	al	al	PROPN
gp-367	299	12	halbusi	halbusi	PROPN
gp-367	299	13	,	,	PUNCT
gp-367	299	14	h.	h.	PROPN
gp-367	299	15	,	,	PUNCT
gp-367	299	16	hamid	hamid	PROPN
gp-367	299	17	,	,	PUNCT
gp-367	299	18	a.	a.	PROPN
gp-367	299	19	b.	b.	PROPN
gp-367	299	20	a.	a.	PROPN
gp-367	299	21	,	,	PUNCT
gp-367	299	22	&	&	CCONJ
gp-367	299	23	latiff	latiff	PROPN
gp-367	299	24	,	,	PUNCT
gp-367	299	25	a.	a.	PROPN
gp-367	299	26	s.	s.	PROPN
gp-367	299	27	a.	a.	PROPN
gp-367	299	28	(	(	PUNCT
gp-367	299	29	2020	2020	NUM
gp-367	299	30	)	)	PUNCT
gp-367	299	31	.	.	PUNCT
gp-367	300	1	does	do	AUX
gp-367	300	2	quality	quality	NOUN
gp-367	300	3	stimulate	stimulate	VERB
gp-367	300	4	customer	customer	NOUN
gp-367	300	5	satisfaction	satisfaction	NOUN
gp-367	300	6	where	where	SCONJ
gp-367	300	7	perceived	perceive	VERB
gp-367	300	8	value	value	NOUN
gp-367	300	9	mediates	mediate	NOUN
gp-367	300	10	and	and	CCONJ
gp-367	300	11	the	the	DET
gp-367	300	12	usage	usage	NOUN
gp-367	300	13	of	of	ADP
gp-367	300	14	social	social	ADJ
gp-367	300	15	media	medium	NOUN
gp-367	300	16	moderates	moderate	NOUN
gp-367	300	17	?	?	PUNCT
gp-367	301	1	heliyon	heliyon	NOUN
gp-367	301	2	,	,	PUNCT
gp-367	301	3	6(12	6(12	NUM
gp-367	301	4	)	)	PUNCT
gp-367	301	5	,	,	PUNCT
gp-367	301	6	e05710	e05710	X
gp-367	301	7	.	.	PUNCT
gp-367	302	1	https://doi.org/10.1016/j.heliyon.2020.e05710	https://doi.org/10.1016/j.heliyon.2020.e05710	PROPN
gp-367	302	2	copyright	copyright	PROPN
gp-367	302	3	holders	holder	NOUN
gp-367	302	4	:	:	PUNCT
gp-367	302	5	ikhwanul	ikhwanul	PROPN
gp-367	302	6	ikhsan	ikhsan	ADJ
gp-367	302	7	,	,	PUNCT
gp-367	302	8	yasri	yasri	PROPN
gp-367	302	9	(	(	PUNCT
gp-367	302	10	2025	2025	NUM
gp-367	302	11	)	)	PUNCT
gp-367	302	12	first	first	ADJ
gp-367	302	13	publication	publication	NOUN
gp-367	302	14	rights	right	NOUN
gp-367	302	15	:	:	PUNCT
gp-367	302	16	ajemb	ajemb	INTJ
gp-367	302	17	–	–	PUNCT
gp-367	302	18	american	american	ADJ
gp-367	302	19	journal	journal	PROPN
gp-367	302	20	of	of	ADP
gp-367	302	21	bussiness	bussiness	PROPN
gp-367	302	22	,	,	PUNCT
gp-367	302	23	economic	economic	ADJ
gp-367	302	24	and	and	CCONJ
gp-367	302	25	management	management	NOUN
gp-367	302	26	https://doi.org/10.3390/su151410867	https://doi.org/10.3390/su151410867	PRON
gp-367	302	27	https://doi.org/10.1016/j.heliyon.2019.e02690	https://doi.org/10.1016/j.heliyon.2019.e02690	VERB
gp-367	302	28	https://doi.org/10.1080/15378020.2018.1546076	https://doi.org/10.1080/15378020.2018.1546076	PRON
gp-367	303	1	https://doi.org/10.2991/978-94-6463-585-0_43	https://doi.org/10.2991/978-94-6463-585-0_43	INTJ
gp-367	303	2	https://doi.org/10.1016/j.heliyon.2020.e05710	https://doi.org/10.1016/j.heliyon.2020.e05710	INTJ