id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajird-1101	Bissong, Nneka Ifeoma; Ndu, Eugene Chigozie	WAITING LINE MANAGEMENT AND CUSTOMERS’ SATISFACTION OF QUICK SERVICE RESTAURANTS IN RIVERS STATE, NIGERIA	2024	24	.pdf	application/pdf	10291	581	47	Customer satisfaction was defined by Hansemark and Albinson (2004) as the general perception of customers regarding a service provider or their general emotional response to the discrepancy between their expectations and the actual experience of receiving the service in relation to the fulfilment of certain needs, desires, or objectives. Therefore, waiting-line management has become a crucial factor influencing customer satisfaction within QSR establishments.	cache/ajird-1101.pdf	txt/ajird-1101.txt