id	sid	tid	token	lemma	pos
ajird-1101	1	1	american	american	PROPN
ajird-1101	1	2	journal	journal	PROPN
ajird-1101	1	3	of	of	ADP
ajird-1101	1	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	1	5	research	research	NOUN
ajird-1101	1	6	and	and	CCONJ
ajird-1101	1	7	development	development	NOUN
ajird-1101	1	8	issn	issn	PROPN
ajird-1101	1	9	online	online	NOUN
ajird-1101	1	10	:	:	PUNCT
ajird-1101	1	11	2771	2771	NUM
ajird-1101	1	12	-	-	SYM
ajird-1101	1	13	8948	8948	NUM
ajird-1101	1	14	website	website	NOUN
ajird-1101	1	15	:	:	PUNCT
ajird-1101	1	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	1	17	volume	volume	NOUN
ajird-1101	1	18	27	27	NUM
ajird-1101	1	19	,	,	PUNCT
ajird-1101	1	20	april	april	PROPN
ajird-1101	1	21	2024	2024	NUM
ajird-1101	1	22	119	119	NUM
ajird-1101	2	1	|	|	ADV
ajird-1101	2	2	p	p	X
ajird-1101	2	3	a	a	DET
ajird-1101	2	4	g	g	NOUN
ajird-1101	2	5	e	e	NOUN
ajird-1101	2	6	waiting	wait	VERB
ajird-1101	2	7	line	line	NOUN
ajird-1101	2	8	management	management	NOUN
ajird-1101	2	9	and	and	CCONJ
ajird-1101	2	10	customers	customer	NOUN
ajird-1101	2	11	’	'	PUNCT
ajird-1101	2	12	satisfaction	satisfaction	NOUN
ajird-1101	2	13	of	of	ADP
ajird-1101	2	14	quick	quick	ADJ
ajird-1101	2	15	service	service	NOUN
ajird-1101	2	16	restaurants	restaurant	NOUN
ajird-1101	2	17	in	in	ADP
ajird-1101	2	18	rivers	river	NOUN
ajird-1101	2	19	state	state	PROPN
ajird-1101	2	20	,	,	PUNCT
ajird-1101	2	21	nigeria	nigeria	PROPN
ajird-1101	2	22	bissong	bissong	PROPN
ajird-1101	2	23	,	,	PUNCT
ajird-1101	2	24	nneka	nneka	PROPN
ajird-1101	2	25	ifeoma	ifeoma	PROPN
ajird-1101	2	26	department	department	PROPN
ajird-1101	2	27	of	of	ADP
ajird-1101	2	28	hospitality	hospitality	NOUN
ajird-1101	2	29	and	and	CCONJ
ajird-1101	2	30	tourism	tourism	NOUN
ajird-1101	2	31	management	management	NOUN
ajird-1101	2	32	,	,	PUNCT
ajird-1101	2	33	faculty	faculty	NOUN
ajird-1101	2	34	of	of	ADP
ajird-1101	2	35	management	management	NOUN
ajird-1101	2	36	sciences	sciences	PROPN
ajird-1101	2	37	,	,	PUNCT
ajird-1101	2	38	university	university	NOUN
ajird-1101	2	39	of	of	ADP
ajird-1101	2	40	port	port	PROPN
ajird-1101	2	41	harcourt	harcourt	PROPN
ajird-1101	2	42	email	email	NOUN
ajird-1101	2	43	:	:	PUNCT
ajird-1101	3	1	essencenn@yahoo.com	essencenn@yahoo.com	X
ajird-1101	3	2	ndu	ndu	PROPN
ajird-1101	3	3	,	,	PUNCT
ajird-1101	3	4	eugene	eugene	PROPN
ajird-1101	3	5	chigozie	chigozie	PROPN
ajird-1101	3	6	phd	phd	PROPN
ajird-1101	3	7	.	.	PUNCT
ajird-1101	4	1	(	(	PUNCT
ajird-1101	4	2	corresponding	correspond	VERB
ajird-1101	4	3	author	author	NOUN
ajird-1101	4	4	)	)	PUNCT
ajird-1101	4	5	department	department	NOUN
ajird-1101	4	6	of	of	ADP
ajird-1101	4	7	hospitality	hospitality	NOUN
ajird-1101	4	8	and	and	CCONJ
ajird-1101	4	9	tourism	tourism	NOUN
ajird-1101	4	10	management	management	NOUN
ajird-1101	4	11	,	,	PUNCT
ajird-1101	4	12	faculty	faculty	NOUN
ajird-1101	4	13	of	of	ADP
ajird-1101	4	14	management	management	NOUN
ajird-1101	4	15	sciences	sciences	PROPN
ajird-1101	4	16	,	,	PUNCT
ajird-1101	4	17	university	university	NOUN
ajird-1101	4	18	of	of	ADP
ajird-1101	4	19	port	port	PROPN
ajird-1101	4	20	harcourt	harcourt	PROPN
ajird-1101	4	21	.	.	PUNCT
ajird-1101	5	1	email	email	NOUN
ajird-1101	5	2	:	:	PUNCT
ajird-1101	5	3	eugene.ndu@uniport.edu.ng	eugene.ndu@uniport.edu.ng	VERB
ajird-1101	5	4	orcid	orcid	NOUN
ajird-1101	5	5	:	:	PUNCT
ajird-1101	5	6	https://orcid.org/0009-0001-3182-5377	https://orcid.org/0009-0001-3182-5377	NOUN
ajird-1101	5	7	.	.	PUNCT
ajird-1101	6	1	introduction	introduction	NOUN
ajird-1101	6	2	the	the	DET
ajird-1101	6	3	effect	effect	NOUN
ajird-1101	6	4	of	of	ADP
ajird-1101	6	5	waiting	wait	VERB
ajird-1101	6	6	line	line	NOUN
ajird-1101	6	7	management	management	NOUN
ajird-1101	6	8	strategies	strategy	NOUN
ajird-1101	6	9	as	as	SCONJ
ajird-1101	6	10	dimensioned	dimension	VERB
ajird-1101	6	11	by	by	ADP
ajird-1101	6	12	perceived	perceive	VERB
ajird-1101	6	13	waiting	waiting	NOUN
ajird-1101	6	14	time	time	NOUN
ajird-1101	6	15	,	,	PUNCT
ajird-1101	6	16	customers	customer	NOUN
ajird-1101	6	17	’	'	PUNCT
ajird-1101	6	18	engagement	engagement	NOUN
ajird-1101	6	19	,	,	PUNCT
ajird-1101	6	20	staff	staff	NOUN
ajird-1101	6	21	empathy	empathy	NOUN
ajird-1101	6	22	and	and	CCONJ
ajird-1101	6	23	waiting	wait	VERB
ajird-1101	6	24	environment	environment	NOUN
ajird-1101	6	25	on	on	ADP
ajird-1101	6	26	positive	positive	ADJ
ajird-1101	6	27	word	word	NOUN
ajird-1101	6	28	of	of	ADP
ajird-1101	6	29	mouth	mouth	NOUN
ajird-1101	6	30	is	be	AUX
ajird-1101	6	31	the	the	DET
ajird-1101	6	32	focal	focal	ADJ
ajird-1101	6	33	point	point	NOUN
ajird-1101	6	34	of	of	ADP
ajird-1101	6	35	this	this	DET
ajird-1101	6	36	paper	paper	NOUN
ajird-1101	6	37	.	.	PUNCT
ajird-1101	7	1	to	to	PART
ajird-1101	7	2	achieve	achieve	VERB
ajird-1101	7	3	this	this	DET
ajird-1101	7	4	purpose	purpose	NOUN
ajird-1101	7	5	,	,	PUNCT
ajird-1101	7	6	four	four	NUM
ajird-1101	7	7	research	research	NOUN
ajird-1101	7	8	questions	question	NOUN
ajird-1101	7	9	were	be	AUX
ajird-1101	7	10	posed	pose	VERB
ajird-1101	7	11	;	;	PUNCT
ajird-1101	7	12	with	with	SCONJ
ajird-1101	7	13	four	four	NUM
ajird-1101	7	14	corresponding	corresponding	ADJ
ajird-1101	7	15	hypotheses	hypothesis	NOUN
ajird-1101	7	16	tested	test	VERB
ajird-1101	7	17	.	.	PUNCT
ajird-1101	8	1	the	the	DET
ajird-1101	8	2	cross	cross	ADJ
ajird-1101	8	3	-	-	ADJ
ajird-1101	8	4	sectional	sectional	ADJ
ajird-1101	8	5	variant	variant	NOUN
ajird-1101	8	6	of	of	ADP
ajird-1101	8	7	the	the	DET
ajird-1101	8	8	survey	survey	NOUN
ajird-1101	8	9	design	design	NOUN
ajird-1101	8	10	was	be	AUX
ajird-1101	8	11	adopted	adopt	VERB
ajird-1101	8	12	for	for	ADP
ajird-1101	8	13	the	the	DET
ajird-1101	8	14	study	study	NOUN
ajird-1101	8	15	;	;	PUNCT
ajird-1101	8	16	and	and	CCONJ
ajird-1101	8	17	data	datum	NOUN
ajird-1101	8	18	was	be	AUX
ajird-1101	8	19	fetched	fetch	VERB
ajird-1101	8	20	from	from	ADP
ajird-1101	8	21	384	384	NUM
ajird-1101	8	22	customers	customer	NOUN
ajird-1101	8	23	from	from	ADP
ajird-1101	8	24	15	15	NUM
ajird-1101	8	25	major	major	ADJ
ajird-1101	8	26	quick	quick	ADJ
ajird-1101	8	27	service	service	NOUN
ajird-1101	8	28	restaurants	restaurant	NOUN
ajird-1101	8	29	in	in	ADP
ajird-1101	8	30	rivers	river	NOUN
ajird-1101	8	31	state	state	NOUN
ajird-1101	8	32	.	.	PUNCT
ajird-1101	9	1	the	the	DET
ajird-1101	9	2	data	datum	NOUN
ajird-1101	9	3	for	for	ADP
ajird-1101	9	4	the	the	DET
ajird-1101	9	5	study	study	NOUN
ajird-1101	9	6	was	be	AUX
ajird-1101	9	7	subjected	subject	VERB
ajird-1101	9	8	to	to	ADP
ajird-1101	9	9	statistical	statistical	ADJ
ajird-1101	9	10	analysis	analysis	NOUN
ajird-1101	9	11	using	use	VERB
ajird-1101	9	12	partial	partial	ADJ
ajird-1101	9	13	least	least	ADJ
ajird-1101	9	14	square	square	ADJ
ajird-1101	9	15	structural	structural	ADJ
ajird-1101	9	16	equation	equation	NOUN
ajird-1101	9	17	modelling	modelling	NOUN
ajird-1101	9	18	aided	aid	VERB
ajird-1101	9	19	by	by	ADP
ajird-1101	9	20	smart	smart	ADJ
ajird-1101	9	21	pls	pls	NOUN
ajird-1101	9	22	.	.	PUNCT
ajird-1101	10	1	the	the	DET
ajird-1101	10	2	results	result	NOUN
ajird-1101	10	3	indicated	indicate	VERB
ajird-1101	10	4	that	that	SCONJ
ajird-1101	10	5	there	there	PRON
ajird-1101	10	6	is	be	VERB
ajird-1101	10	7	a	a	DET
ajird-1101	10	8	significant	significant	ADJ
ajird-1101	10	9	relationship	relationship	NOUN
ajird-1101	10	10	between	between	ADP
ajird-1101	10	11	waiting	wait	VERB
ajird-1101	10	12	line	line	NOUN
ajird-1101	10	13	management	management	NOUN
ajird-1101	10	14	and	and	CCONJ
ajird-1101	10	15	positive	positive	ADJ
ajird-1101	10	16	word	word	NOUN
ajird-1101	10	17	of	of	ADP
ajird-1101	10	18	mouth	mouth	NOUN
ajird-1101	10	19	.	.	PUNCT
ajird-1101	11	1	it	it	PRON
ajird-1101	11	2	was	be	AUX
ajird-1101	11	3	demonstrated	demonstrate	VERB
ajird-1101	11	4	that	that	SCONJ
ajird-1101	11	5	staff	staff	NOUN
ajird-1101	11	6	empathy	empathy	NOUN
ajird-1101	11	7	,	,	PUNCT
ajird-1101	11	8	perceived	perceive	VERB
ajird-1101	11	9	waiting	waiting	NOUN
ajird-1101	11	10	time	time	NOUN
ajird-1101	11	11	,	,	PUNCT
ajird-1101	11	12	customer	customer	NOUN
ajird-1101	11	13	engagement	engagement	NOUN
ajird-1101	11	14	and	and	CCONJ
ajird-1101	11	15	waiting	wait	VERB
ajird-1101	11	16	environment	environment	NOUN
ajird-1101	11	17	all	all	PRON
ajird-1101	11	18	had	have	VERB
ajird-1101	11	19	positive	positive	ADJ
ajird-1101	11	20	correlations	correlation	NOUN
ajird-1101	11	21	with	with	ADP
ajird-1101	11	22	positive	positive	ADJ
ajird-1101	11	23	word	word	NOUN
ajird-1101	11	24	of	of	ADP
ajird-1101	11	25	mouth	mouth	NOUN
ajird-1101	11	26	with	with	ADP
ajird-1101	11	27	beta	beta	NOUN
ajird-1101	11	28	(	(	PUNCT
ajird-1101	11	29	β	β	NOUN
ajird-1101	11	30	)	)	PUNCT
ajird-1101	11	31	values	value	NOUN
ajird-1101	11	32	of	of	ADP
ajird-1101	11	33	0.652	0.652	NUM
ajird-1101	11	34	,	,	PUNCT
ajird-1101	11	35	0.687	0.687	NUM
ajird-1101	11	36	,	,	PUNCT
ajird-1101	11	37	0.491	0.491	NUM
ajird-1101	11	38	and	and	CCONJ
ajird-1101	11	39	0.428	0.428	NUM
ajird-1101	11	40	respectively	respectively	ADV
ajird-1101	11	41	.	.	PUNCT
ajird-1101	12	1	it	it	PRON
ajird-1101	12	2	was	be	AUX
ajird-1101	12	3	recommended	recommend	VERB
ajird-1101	12	4	that	that	SCONJ
ajird-1101	12	5	quick	quick	ADJ
ajird-1101	12	6	service	service	NOUN
ajird-1101	12	7	restaurants	restaurant	NOUN
ajird-1101	12	8	should	should	AUX
ajird-1101	12	9	integrate	integrate	VERB
ajird-1101	12	10	innovative	innovative	ADJ
ajird-1101	12	11	technology	technology	NOUN
ajird-1101	12	12	such	such	ADJ
ajird-1101	12	13	as	as	ADP
ajird-1101	12	14	online	online	ADJ
ajird-1101	12	15	delivery	delivery	NOUN
ajird-1101	12	16	systems	system	NOUN
ajird-1101	12	17	;	;	PUNCT
ajird-1101	12	18	virtual	virtual	ADJ
ajird-1101	12	19	queuing	queuing	NOUN
ajird-1101	12	20	and	and	CCONJ
ajird-1101	12	21	the	the	DET
ajird-1101	12	22	use	use	NOUN
ajird-1101	12	23	of	of	ADP
ajird-1101	12	24	mobile	mobile	ADJ
ajird-1101	12	25	apps	app	NOUN
ajird-1101	12	26	to	to	PART
ajird-1101	12	27	enable	enable	VERB
ajird-1101	12	28	their	their	PRON
ajird-1101	12	29	customers	customer	NOUN
ajird-1101	12	30	make	make	VERB
ajird-1101	12	31	orders	order	NOUN
ajird-1101	12	32	online	online	ADJ
ajird-1101	12	33	rather	rather	ADV
ajird-1101	12	34	than	than	ADP
ajird-1101	12	35	visiting	visit	VERB
ajird-1101	12	36	the	the	DET
ajird-1101	12	37	outlets	outlet	NOUN
ajird-1101	12	38	.	.	PUNCT
ajird-1101	13	1	they	they	PRON
ajird-1101	13	2	should	should	AUX
ajird-1101	13	3	also	also	ADV
ajird-1101	13	4	provide	provide	VERB
ajird-1101	13	5	serene	serene	ADJ
ajird-1101	13	6	and	and	CCONJ
ajird-1101	13	7	comfortable	comfortable	ADJ
ajird-1101	13	8	waiting	waiting	NOUN
ajird-1101	13	9	area	area	NOUN
ajird-1101	13	10	for	for	ADP
ajird-1101	13	11	on	on	ADP
ajird-1101	13	12	-	-	PUNCT
ajird-1101	13	13	site	site	NOUN
ajird-1101	13	14	customers	customer	NOUN
ajird-1101	13	15	to	to	PART
ajird-1101	13	16	enable	enable	VERB
ajird-1101	13	17	them	they	PRON
ajird-1101	13	18	feel	feel	VERB
ajird-1101	13	19	relaxed	relaxed	ADJ
ajird-1101	13	20	during	during	ADP
ajird-1101	13	21	their	their	PRON
ajird-1101	13	22	waiting	waiting	NOUN
ajird-1101	13	23	periods	period	NOUN
ajird-1101	13	24	.	.	PUNCT
ajird-1101	14	1	they	they	PRON
ajird-1101	14	2	were	be	AUX
ajird-1101	14	3	also	also	ADV
ajird-1101	14	4	urged	urge	VERB
ajird-1101	14	5	to	to	PART
ajird-1101	14	6	train	train	VERB
ajird-1101	14	7	and	and	CCONJ
ajird-1101	14	8	motivate	motivate	VERB
ajird-1101	14	9	employees	employee	NOUN
ajird-1101	14	10	to	to	PART
ajird-1101	14	11	interact	interact	VERB
ajird-1101	14	12	with	with	ADP
ajird-1101	14	13	customers	customer	NOUN
ajird-1101	14	14	in	in	ADP
ajird-1101	14	15	a	a	DET
ajird-1101	14	16	friendly	friendly	ADJ
ajird-1101	14	17	manner	manner	NOUN
ajird-1101	14	18	and	and	CCONJ
ajird-1101	14	19	create	create	VERB
ajird-1101	14	20	friendly	friendly	ADJ
ajird-1101	14	21	organizational	organizational	ADJ
ajird-1101	14	22	climate	climate	NOUN
ajird-1101	14	23	that	that	PRON
ajird-1101	14	24	would	would	AUX
ajird-1101	14	25	stimulate	stimulate	VERB
ajird-1101	14	26	empathy	empathy	NOUN
ajird-1101	14	27	as	as	ADP
ajird-1101	14	28	part	part	NOUN
ajird-1101	14	29	of	of	ADP
ajird-1101	14	30	their	their	PRON
ajird-1101	14	31	organizational	organizational	ADJ
ajird-1101	14	32	culture	culture	NOUN
ajird-1101	14	33	.	.	PUNCT
ajird-1101	15	1	keywords	keyword	NOUN
ajird-1101	15	2	:	:	PUNCT
ajird-1101	15	3	customer	customer	NOUN
ajird-1101	15	4	engagement	engagement	NOUN
ajird-1101	15	5	,	,	PUNCT
ajird-1101	15	6	perceived	perceive	VERB
ajird-1101	15	7	waiting	waiting	NOUN
ajird-1101	15	8	time	time	NOUN
ajird-1101	15	9	,	,	PUNCT
ajird-1101	15	10	positive	positive	ADJ
ajird-1101	15	11	word	word	NOUN
ajird-1101	15	12	of	of	ADP
ajird-1101	15	13	mouth	mouth	NOUN
ajird-1101	15	14	,	,	PUNCT
ajird-1101	15	15	staff	staff	NOUN
ajird-1101	15	16	empathy	empathy	NOUN
ajird-1101	15	17	,	,	PUNCT
ajird-1101	15	18	waiting	wait	VERB
ajird-1101	15	19	environment	environment	NOUN
ajird-1101	15	20	.	.	PUNCT
ajird-1101	16	1	american	american	PROPN
ajird-1101	16	2	journal	journal	PROPN
ajird-1101	16	3	of	of	ADP
ajird-1101	16	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	16	5	research	research	NOUN
ajird-1101	16	6	and	and	CCONJ
ajird-1101	16	7	development	development	NOUN
ajird-1101	16	8	issn	issn	PROPN
ajird-1101	16	9	online	online	NOUN
ajird-1101	16	10	:	:	PUNCT
ajird-1101	16	11	2771	2771	NUM
ajird-1101	16	12	-	-	SYM
ajird-1101	16	13	8948	8948	NUM
ajird-1101	16	14	website	website	NOUN
ajird-1101	16	15	:	:	PUNCT
ajird-1101	16	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	16	17	volume	volume	NOUN
ajird-1101	16	18	27	27	NUM
ajird-1101	16	19	,	,	PUNCT
ajird-1101	16	20	april	april	PROPN
ajird-1101	16	21	2024	2024	NUM
ajird-1101	16	22	120	120	NUM
ajird-1101	17	1	|	|	ADV
ajird-1101	17	2	p	p	X
ajird-1101	17	3	a	a	DET
ajird-1101	17	4	g	g	NOUN
ajird-1101	17	5	e	e	NOUN
ajird-1101	17	6	introduction	introduction	NOUN
ajird-1101	17	7	quick	quick	ADJ
ajird-1101	17	8	service	service	NOUN
ajird-1101	17	9	restaurants	restaurant	NOUN
ajird-1101	17	10	(	(	PUNCT
ajird-1101	17	11	qsrs	qsr	NOUN
ajird-1101	17	12	)	)	PUNCT
ajird-1101	17	13	otherwise	otherwise	ADV
ajird-1101	17	14	known	know	VERB
ajird-1101	17	15	as	as	ADP
ajird-1101	17	16	fast	fast	ADJ
ajird-1101	17	17	food	food	NOUN
ajird-1101	17	18	centres	centre	NOUN
ajird-1101	17	19	(	(	PUNCT
ajird-1101	17	20	ffcs	ffc	NOUN
ajird-1101	17	21	)	)	PUNCT
ajird-1101	17	22	are	be	AUX
ajird-1101	17	23	essential	essential	ADJ
ajird-1101	17	24	components	component	NOUN
ajird-1101	17	25	of	of	ADP
ajird-1101	17	26	the	the	DET
ajird-1101	17	27	culinary	culinary	ADJ
ajird-1101	17	28	experience	experience	NOUN
ajird-1101	17	29	;	;	PUNCT
ajird-1101	17	30	and	and	CCONJ
ajird-1101	17	31	play	play	VERB
ajird-1101	17	32	a	a	DET
ajird-1101	17	33	vital	vital	ADJ
ajird-1101	17	34	role	role	NOUN
ajird-1101	17	35	in	in	ADP
ajird-1101	17	36	the	the	DET
ajird-1101	17	37	hospitality	hospitality	NOUN
ajird-1101	17	38	and	and	CCONJ
ajird-1101	17	39	tourism	tourism	NOUN
ajird-1101	17	40	sectors	sector	NOUN
ajird-1101	17	41	of	of	ADP
ajird-1101	17	42	the	the	DET
ajird-1101	17	43	service	service	NOUN
ajird-1101	17	44	industry	industry	NOUN
ajird-1101	17	45	.	.	PUNCT
ajird-1101	18	1	in	in	ADP
ajird-1101	18	2	nigeria	nigeria	PROPN
ajird-1101	18	3	,	,	PUNCT
ajird-1101	18	4	the	the	DET
ajird-1101	18	5	industry	industry	NOUN
ajird-1101	18	6	was	be	AUX
ajird-1101	18	7	valued	value	VERB
ajird-1101	18	8	at	at	ADP
ajird-1101	18	9	approximately	approximately	ADV
ajird-1101	18	10	n190	n190	NUM
ajird-1101	18	11	billion	billion	NUM
ajird-1101	18	12	in	in	ADP
ajird-1101	18	13	2006	2006	NUM
ajird-1101	18	14	(	(	PUNCT
ajird-1101	18	15	the	the	DET
ajird-1101	18	16	food	food	PROPN
ajird-1101	18	17	institute	institute	PROPN
ajird-1101	18	18	report	report	NOUN
ajird-1101	18	19	,	,	PUNCT
ajird-1101	18	20	2006	2006	NUM
ajird-1101	18	21	as	as	SCONJ
ajird-1101	18	22	cited	cite	VERB
ajird-1101	18	23	in	in	ADP
ajird-1101	18	24	ezema	ezema	NOUN
ajird-1101	18	25	-	-	PUNCT
ajird-1101	18	26	kalu	kalu	PROPN
ajird-1101	18	27	&	&	CCONJ
ajird-1101	18	28	onuoha	onuoha	PROPN
ajird-1101	18	29	,	,	PUNCT
ajird-1101	18	30	2022	2022	NUM
ajird-1101	18	31	)	)	PUNCT
ajird-1101	18	32	.	.	PUNCT
ajird-1101	19	1	within	within	ADP
ajird-1101	19	2	the	the	DET
ajird-1101	19	3	next	next	ADJ
ajird-1101	19	4	decade	decade	NOUN
ajird-1101	19	5	,	,	PUNCT
ajird-1101	19	6	the	the	DET
ajird-1101	19	7	industry	industry	NOUN
ajird-1101	19	8	has	have	AUX
ajird-1101	19	9	grown	grow	VERB
ajird-1101	19	10	to	to	ADP
ajird-1101	19	11	more	more	ADJ
ajird-1101	19	12	than	than	ADP
ajird-1101	19	13	one	one	NUM
ajird-1101	19	14	trillion	trillion	NUM
ajird-1101	19	15	naira	naira	NUM
ajird-1101	19	16	and	and	CCONJ
ajird-1101	19	17	provides	provide	VERB
ajird-1101	19	18	an	an	DET
ajird-1101	19	19	estimated	estimate	VERB
ajird-1101	19	20	4.6	4.6	NUM
ajird-1101	19	21	%	%	NOUN
ajird-1101	19	22	of	of	ADP
ajird-1101	19	23	the	the	DET
ajird-1101	19	24	nation	nation	NOUN
ajird-1101	19	25	's	's	PART
ajird-1101	19	26	gross	gross	ADJ
ajird-1101	19	27	domestic	domestic	ADJ
ajird-1101	19	28	product	product	NOUN
ajird-1101	19	29	(	(	PUNCT
ajird-1101	19	30	daily	daily	PROPN
ajird-1101	19	31	trust	trust	NOUN
ajird-1101	19	32	,	,	PUNCT
ajird-1101	19	33	2017	2017	NUM
ajird-1101	19	34	;	;	PUNCT
ajird-1101	19	35	ezema	ezema	NOUN
ajird-1101	19	36	-	-	PUNCT
ajird-1101	19	37	kalu	kalu	PROPN
ajird-1101	19	38	&	&	CCONJ
ajird-1101	19	39	onuoha	onuoha	PROPN
ajird-1101	19	40	,	,	PUNCT
ajird-1101	19	41	2022	2022	NUM
ajird-1101	19	42	)	)	PUNCT
ajird-1101	19	43	.	.	PUNCT
ajird-1101	20	1	as	as	ADP
ajird-1101	20	2	a	a	DET
ajird-1101	20	3	consequence	consequence	NOUN
ajird-1101	20	4	of	of	ADP
ajird-1101	20	5	the	the	DET
ajird-1101	20	6	progressively	progressively	ADV
ajird-1101	20	7	fast	fast	ADV
ajird-1101	20	8	-	-	PUNCT
ajird-1101	20	9	paced	pace	VERB
ajird-1101	20	10	lifestyles	lifestyle	NOUN
ajird-1101	20	11	prevalent	prevalent	ADJ
ajird-1101	20	12	in	in	ADP
ajird-1101	20	13	urban	urban	ADJ
ajird-1101	20	14	regions	region	NOUN
ajird-1101	20	15	,	,	PUNCT
ajird-1101	20	16	a	a	DET
ajird-1101	20	17	considerable	considerable	ADJ
ajird-1101	20	18	number	number	NOUN
ajird-1101	20	19	of	of	ADP
ajird-1101	20	20	urban	urban	ADJ
ajird-1101	20	21	settlers	settler	NOUN
ajird-1101	20	22	are	be	AUX
ajird-1101	20	23	now	now	ADV
ajird-1101	20	24	choosing	choose	VERB
ajird-1101	20	25	to	to	PART
ajird-1101	20	26	consume	consume	VERB
ajird-1101	20	27	a	a	DET
ajird-1101	20	28	portion	portion	NOUN
ajird-1101	20	29	of	of	ADP
ajird-1101	20	30	their	their	PRON
ajird-1101	20	31	meals	meal	NOUN
ajird-1101	20	32	away	away	ADV
ajird-1101	20	33	from	from	ADP
ajird-1101	20	34	home	home	NOUN
ajird-1101	20	35	(	(	PUNCT
ajird-1101	20	36	ezema	ezema	NOUN
ajird-1101	20	37	-	-	PUNCT
ajird-1101	20	38	kalu	kalu	PROPN
ajird-1101	20	39	&	&	CCONJ
ajird-1101	20	40	onuoha	onuoha	PROPN
ajird-1101	20	41	,	,	PUNCT
ajird-1101	20	42	2022	2022	NUM
ajird-1101	20	43	)	)	PUNCT
ajird-1101	20	44	.	.	PUNCT
ajird-1101	21	1	to	to	PART
ajird-1101	21	2	benefit	benefit	VERB
ajird-1101	21	3	from	from	ADP
ajird-1101	21	4	this	this	DET
ajird-1101	21	5	huge	huge	ADJ
ajird-1101	21	6	opportunity	opportunity	NOUN
ajird-1101	21	7	,	,	PUNCT
ajird-1101	21	8	managers	manager	NOUN
ajird-1101	21	9	of	of	ADP
ajird-1101	21	10	fast	fast	ADJ
ajird-1101	21	11	food	food	NOUN
ajird-1101	21	12	restaurants	restaurant	NOUN
ajird-1101	21	13	have	have	AUX
ajird-1101	21	14	continued	continue	VERB
ajird-1101	21	15	to	to	PART
ajird-1101	21	16	devise	devise	VERB
ajird-1101	21	17	strategies	strategy	NOUN
ajird-1101	21	18	to	to	PART
ajird-1101	21	19	satisfy	satisfy	VERB
ajird-1101	21	20	their	their	PRON
ajird-1101	21	21	customers	customer	NOUN
ajird-1101	21	22	.	.	PUNCT
ajird-1101	22	1	kotler	kotler	PROPN
ajird-1101	22	2	and	and	CCONJ
ajird-1101	22	3	armstrong	armstrong	PROPN
ajird-1101	22	4	(	(	PUNCT
ajird-1101	22	5	2010	2010	NUM
ajird-1101	22	6	)	)	PUNCT
ajird-1101	22	7	provide	provide	VERB
ajird-1101	22	8	a	a	DET
ajird-1101	22	9	definition	definition	NOUN
ajird-1101	22	10	of	of	ADP
ajird-1101	22	11	customer	customer	NOUN
ajird-1101	22	12	satisfaction	satisfaction	NOUN
ajird-1101	22	13	as	as	ADP
ajird-1101	22	14	the	the	DET
ajird-1101	22	15	degree	degree	NOUN
ajird-1101	22	16	to	to	PART
ajird-1101	22	17	which	which	PRON
ajird-1101	22	18	the	the	DET
ajird-1101	22	19	purported	purport	VERB
ajird-1101	22	20	performance	performance	NOUN
ajird-1101	22	21	of	of	ADP
ajird-1101	22	22	a	a	DET
ajird-1101	22	23	product	product	NOUN
ajird-1101	22	24	or	or	CCONJ
ajird-1101	22	25	service	service	NOUN
ajird-1101	22	26	by	by	ADP
ajird-1101	22	27	the	the	DET
ajird-1101	22	28	consumer	consumer	NOUN
ajird-1101	22	29	aligns	align	VERB
ajird-1101	22	30	with	with	ADP
ajird-1101	22	31	their	their	PRON
ajird-1101	22	32	expectations	expectation	NOUN
ajird-1101	22	33	.	.	PUNCT
ajird-1101	23	1	customer	customer	NOUN
ajird-1101	23	2	satisfaction	satisfaction	NOUN
ajird-1101	23	3	was	be	AUX
ajird-1101	23	4	defined	define	VERB
ajird-1101	23	5	by	by	ADP
ajird-1101	23	6	hansemark	hansemark	NOUN
ajird-1101	23	7	and	and	CCONJ
ajird-1101	23	8	albinson	albinson	NOUN
ajird-1101	23	9	(	(	PUNCT
ajird-1101	23	10	2004	2004	NUM
ajird-1101	23	11	)	)	PUNCT
ajird-1101	23	12	as	as	ADP
ajird-1101	23	13	"	"	PUNCT
ajird-1101	23	14	the	the	DET
ajird-1101	23	15	general	general	ADJ
ajird-1101	23	16	perception	perception	NOUN
ajird-1101	23	17	of	of	ADP
ajird-1101	23	18	customers	customer	NOUN
ajird-1101	23	19	regarding	regard	VERB
ajird-1101	23	20	a	a	DET
ajird-1101	23	21	service	service	NOUN
ajird-1101	23	22	provider	provider	NOUN
ajird-1101	23	23	or	or	CCONJ
ajird-1101	23	24	their	their	PRON
ajird-1101	23	25	general	general	ADJ
ajird-1101	23	26	emotional	emotional	ADJ
ajird-1101	23	27	response	response	NOUN
ajird-1101	23	28	to	to	ADP
ajird-1101	23	29	the	the	DET
ajird-1101	23	30	discrepancy	discrepancy	NOUN
ajird-1101	23	31	between	between	ADP
ajird-1101	23	32	their	their	PRON
ajird-1101	23	33	expectations	expectation	NOUN
ajird-1101	23	34	and	and	CCONJ
ajird-1101	23	35	the	the	DET
ajird-1101	23	36	actual	actual	ADJ
ajird-1101	23	37	experience	experience	NOUN
ajird-1101	23	38	of	of	ADP
ajird-1101	23	39	receiving	receive	VERB
ajird-1101	23	40	the	the	DET
ajird-1101	23	41	service	service	NOUN
ajird-1101	23	42	in	in	ADP
ajird-1101	23	43	relation	relation	NOUN
ajird-1101	23	44	to	to	ADP
ajird-1101	23	45	the	the	DET
ajird-1101	23	46	fulfilment	fulfilment	NOUN
ajird-1101	23	47	of	of	ADP
ajird-1101	23	48	certain	certain	ADJ
ajird-1101	23	49	needs	need	NOUN
ajird-1101	23	50	,	,	PUNCT
ajird-1101	23	51	desires	desire	NOUN
ajird-1101	23	52	,	,	PUNCT
ajird-1101	23	53	or	or	CCONJ
ajird-1101	23	54	objectives	objective	NOUN
ajird-1101	23	55	.	.	PUNCT
ajird-1101	24	1	in	in	ADP
ajird-1101	24	2	a	a	DET
ajird-1101	24	3	bid	bid	NOUN
ajird-1101	24	4	to	to	ADP
ajird-1101	24	5	satisfying	satisfy	VERB
ajird-1101	24	6	customers	customer	NOUN
ajird-1101	24	7	’	'	PUNCT
ajird-1101	24	8	growing	grow	VERB
ajird-1101	24	9	demand	demand	NOUN
ajird-1101	24	10	for	for	ADP
ajird-1101	24	11	swift	swift	ADJ
ajird-1101	24	12	food	food	NOUN
ajird-1101	24	13	service	service	NOUN
ajird-1101	24	14	,	,	PUNCT
ajird-1101	24	15	operations	operation	NOUN
ajird-1101	24	16	managers	manager	NOUN
ajird-1101	24	17	in	in	ADP
ajird-1101	24	18	qsrs	qsrs	NOUN
ajird-1101	24	19	have	have	AUX
ajird-1101	24	20	strived	strive	VERB
ajird-1101	24	21	to	to	PART
ajird-1101	24	22	devise	devise	VERB
ajird-1101	24	23	several	several	ADJ
ajird-1101	24	24	strategies	strategy	NOUN
ajird-1101	24	25	and	and	CCONJ
ajird-1101	24	26	innovation	innovation	NOUN
ajird-1101	24	27	to	to	PART
ajird-1101	24	28	improve	improve	VERB
ajird-1101	24	29	their	their	PRON
ajird-1101	24	30	operations	operation	NOUN
ajird-1101	24	31	systems	system	NOUN
ajird-1101	24	32	;	;	PUNCT
ajird-1101	24	33	one	one	NUM
ajird-1101	24	34	of	of	ADP
ajird-1101	24	35	such	such	ADJ
ajird-1101	24	36	strategies	strategy	NOUN
ajird-1101	24	37	to	to	ADP
ajird-1101	24	38	accomplishing	accomplish	VERB
ajird-1101	24	39	this	this	PRON
ajird-1101	24	40	is	be	AUX
ajird-1101	24	41	adequate	adequate	ADJ
ajird-1101	24	42	waiting	waiting	NOUN
ajird-1101	24	43	line	line	NOUN
ajird-1101	24	44	management	management	NOUN
ajird-1101	24	45	(	(	PUNCT
ajird-1101	24	46	kamau	kamau	NOUN
ajird-1101	24	47	,	,	PUNCT
ajird-1101	24	48	2012	2012	NUM
ajird-1101	24	49	;	;	PUNCT
ajird-1101	24	50	polas	pola	NOUN
ajird-1101	24	51	et	et	PROPN
ajird-1101	24	52	al	al	PROPN
ajird-1101	24	53	.	.	PROPN
ajird-1101	24	54	,	,	PUNCT
ajird-1101	24	55	2018	2018	NUM
ajird-1101	24	56	)	)	PUNCT
ajird-1101	24	57	.	.	PUNCT
ajird-1101	25	1	research	research	NOUN
ajird-1101	25	2	indicates	indicate	VERB
ajird-1101	25	3	that	that	SCONJ
ajird-1101	25	4	waiting	wait	VERB
ajird-1101	25	5	-	-	PUNCT
ajird-1101	25	6	lines	line	NOUN
ajird-1101	25	7	are	be	AUX
ajird-1101	25	8	inherent	inherent	ADJ
ajird-1101	25	9	in	in	ADP
ajird-1101	25	10	qsrs	qsrs	NOUN
ajird-1101	25	11	,	,	PUNCT
ajird-1101	25	12	and	and	CCONJ
ajird-1101	25	13	their	their	PRON
ajird-1101	25	14	management	management	NOUN
ajird-1101	25	15	extends	extend	VERB
ajird-1101	25	16	beyond	beyond	ADP
ajird-1101	25	17	mere	mere	ADJ
ajird-1101	25	18	operational	operational	ADJ
ajird-1101	25	19	logistics	logistic	NOUN
ajird-1101	25	20	to	to	PART
ajird-1101	25	21	encompass	encompass	VERB
ajird-1101	25	22	customer	customer	NOUN
ajird-1101	25	23	perceptions	perception	NOUN
ajird-1101	25	24	and	and	CCONJ
ajird-1101	25	25	satisfaction	satisfaction	NOUN
ajird-1101	25	26	(	(	PUNCT
ajird-1101	25	27	maister	maister	PROPN
ajird-1101	25	28	,	,	PUNCT
ajird-1101	25	29	1985	1985	NUM
ajird-1101	25	30	)	)	PUNCT
ajird-1101	25	31	.	.	PUNCT
ajird-1101	26	1	this	this	PRON
ajird-1101	26	2	is	be	AUX
ajird-1101	26	3	due	due	ADJ
ajird-1101	26	4	to	to	ADP
ajird-1101	26	5	the	the	DET
ajird-1101	26	6	fact	fact	NOUN
ajird-1101	26	7	that	that	SCONJ
ajird-1101	26	8	the	the	DET
ajird-1101	26	9	efficiency	efficiency	NOUN
ajird-1101	26	10	and	and	CCONJ
ajird-1101	26	11	effectiveness	effectiveness	NOUN
ajird-1101	26	12	of	of	ADP
ajird-1101	26	13	the	the	DET
ajird-1101	26	14	waiting	waiting	NOUN
ajird-1101	26	15	experience	experience	NOUN
ajird-1101	26	16	are	be	AUX
ajird-1101	26	17	crucial	crucial	ADJ
ajird-1101	26	18	factors	factor	NOUN
ajird-1101	26	19	in	in	ADP
ajird-1101	26	20	determining	determine	VERB
ajird-1101	26	21	the	the	DET
ajird-1101	26	22	level	level	NOUN
ajird-1101	26	23	of	of	ADP
ajird-1101	26	24	consumer	consumer	NOUN
ajird-1101	26	25	satisfaction	satisfaction	NOUN
ajird-1101	26	26	in	in	ADP
ajird-1101	26	27	quick	quick	ADJ
ajird-1101	26	28	service	service	NOUN
ajird-1101	26	29	restaurants	restaurant	NOUN
ajird-1101	26	30	(	(	PUNCT
ajird-1101	26	31	zeithaml	zeithaml	PROPN
ajird-1101	26	32	et	et	PROPN
ajird-1101	26	33	al	al	PROPN
ajird-1101	26	34	.	.	PROPN
ajird-1101	26	35	,	,	PUNCT
ajird-1101	26	36	1985	1985	NUM
ajird-1101	26	37	)	)	PUNCT
ajird-1101	26	38	.	.	PUNCT
ajird-1101	27	1	therefore	therefore	ADV
ajird-1101	27	2	,	,	PUNCT
ajird-1101	27	3	waiting	wait	VERB
ajird-1101	27	4	-	-	PUNCT
ajird-1101	27	5	line	line	NOUN
ajird-1101	27	6	management	management	NOUN
ajird-1101	27	7	has	have	AUX
ajird-1101	27	8	become	become	VERB
ajird-1101	27	9	a	a	DET
ajird-1101	27	10	crucial	crucial	ADJ
ajird-1101	27	11	factor	factor	NOUN
ajird-1101	27	12	influencing	influence	VERB
ajird-1101	27	13	customer	customer	NOUN
ajird-1101	27	14	satisfaction	satisfaction	NOUN
ajird-1101	27	15	within	within	ADP
ajird-1101	27	16	qsr	qsr	PROPN
ajird-1101	27	17	establishments	establishment	NOUN
ajird-1101	27	18	.	.	PUNCT
ajird-1101	28	1	the	the	DET
ajird-1101	28	2	efficiency	efficiency	NOUN
ajird-1101	28	3	at	at	ADP
ajird-1101	28	4	which	which	PRON
ajird-1101	28	5	waiting	wait	VERB
ajird-1101	28	6	lines	line	NOUN
ajird-1101	28	7	are	be	AUX
ajird-1101	28	8	managed	manage	VERB
ajird-1101	28	9	can	can	AUX
ajird-1101	28	10	have	have	VERB
ajird-1101	28	11	a	a	DET
ajird-1101	28	12	substantial	substantial	ADJ
ajird-1101	28	13	influence	influence	NOUN
ajird-1101	28	14	on	on	ADP
ajird-1101	28	15	the	the	DET
ajird-1101	28	16	overall	overall	ADJ
ajird-1101	28	17	dining	dining	NOUN
ajird-1101	28	18	experience	experience	NOUN
ajird-1101	28	19	and	and	CCONJ
ajird-1101	28	20	,	,	PUNCT
ajird-1101	28	21	consequently	consequently	ADV
ajird-1101	28	22	,	,	PUNCT
ajird-1101	28	23	customer	customer	NOUN
ajird-1101	28	24	satisfaction	satisfaction	NOUN
ajird-1101	28	25	(	(	PUNCT
ajird-1101	28	26	smith	smith	PROPN
ajird-1101	28	27	et	et	PROPN
ajird-1101	28	28	al	al	PROPN
ajird-1101	28	29	.	.	PROPN
ajird-1101	28	30	,	,	PUNCT
ajird-1101	28	31	2018	2018	NUM
ajird-1101	28	32	)	)	PUNCT
ajird-1101	28	33	.	.	PUNCT
ajird-1101	29	1	although	although	SCONJ
ajird-1101	29	2	there	there	PRON
ajird-1101	29	3	are	be	VERB
ajird-1101	29	4	multiple	multiple	ADJ
ajird-1101	29	5	factors	factor	NOUN
ajird-1101	29	6	that	that	PRON
ajird-1101	29	7	contribute	contribute	VERB
ajird-1101	29	8	to	to	ADP
ajird-1101	29	9	customer	customer	NOUN
ajird-1101	29	10	satisfaction	satisfaction	NOUN
ajird-1101	29	11	,	,	PUNCT
ajird-1101	29	12	the	the	DET
ajird-1101	29	13	management	management	NOUN
ajird-1101	29	14	process	process	NOUN
ajird-1101	29	15	of	of	ADP
ajird-1101	29	16	waiting	wait	VERB
ajird-1101	29	17	lines	line	NOUN
ajird-1101	29	18	,	,	PUNCT
ajird-1101	29	19	which	which	PRON
ajird-1101	29	20	includes	include	VERB
ajird-1101	29	21	staff	staff	NOUN
ajird-1101	29	22	empathy	empathy	NOUN
ajird-1101	29	23	,	,	PUNCT
ajird-1101	29	24	customer	customer	NOUN
ajird-1101	29	25	engagement	engagement	NOUN
ajird-1101	29	26	and	and	CCONJ
ajird-1101	29	27	the	the	DET
ajird-1101	29	28	waiting	waiting	NOUN
ajird-1101	29	29	environment	environment	NOUN
ajird-1101	29	30	,	,	PUNCT
ajird-1101	29	31	stands	stand	VERB
ajird-1101	29	32	out	out	ADP
ajird-1101	29	33	as	as	ADP
ajird-1101	29	34	a	a	DET
ajird-1101	29	35	critical	critical	ADJ
ajird-1101	29	36	determinant	determinant	NOUN
ajird-1101	29	37	of	of	ADP
ajird-1101	29	38	the	the	DET
ajird-1101	29	39	quality	quality	NOUN
ajird-1101	29	40	of	of	ADP
ajird-1101	29	41	service	service	NOUN
ajird-1101	29	42	provided	provide	VERB
ajird-1101	29	43	in	in	ADP
ajird-1101	29	44	qsrs	qsrs	NOUN
ajird-1101	29	45	(	(	PUNCT
ajird-1101	29	46	parasuraman	parasuraman	NOUN
ajird-1101	29	47	et	et	PROPN
ajird-1101	29	48	al	al	PROPN
ajird-1101	29	49	.	.	PROPN
ajird-1101	29	50	,	,	PUNCT
ajird-1101	29	51	1988	1988	NUM
ajird-1101	29	52	)	)	PUNCT
ajird-1101	29	53	.	.	PUNCT
ajird-1101	30	1	regrettably	regrettably	ADV
ajird-1101	30	2	,	,	PUNCT
ajird-1101	30	3	scholars	scholar	NOUN
ajird-1101	30	4	are	be	AUX
ajird-1101	30	5	yet	yet	ADV
ajird-1101	30	6	to	to	PART
ajird-1101	30	7	research	research	VERB
ajird-1101	30	8	this	this	PRON
ajird-1101	30	9	extensively	extensively	ADV
ajird-1101	30	10	with	with	ADP
ajird-1101	30	11	particular	particular	ADJ
ajird-1101	30	12	focus	focus	NOUN
ajird-1101	30	13	on	on	ADP
ajird-1101	30	14	the	the	DET
ajird-1101	30	15	qsrs	qsrs	NOUN
ajird-1101	30	16	in	in	ADP
ajird-1101	30	17	rivers	river	NOUN
ajird-1101	30	18	state	state	NOUN
ajird-1101	30	19	.	.	PUNCT
ajird-1101	31	1	although	although	SCONJ
ajird-1101	31	2	,	,	PUNCT
ajird-1101	31	3	there	there	PRON
ajird-1101	31	4	are	be	VERB
ajird-1101	31	5	a	a	DET
ajird-1101	31	6	plethora	plethora	NOUN
ajird-1101	31	7	of	of	ADP
ajird-1101	31	8	studies	study	NOUN
ajird-1101	31	9	on	on	ADP
ajird-1101	31	10	customer	customer	NOUN
ajird-1101	31	11	satisfaction	satisfaction	NOUN
ajird-1101	31	12	in	in	ADP
ajird-1101	31	13	fast	fast	ADJ
ajird-1101	31	14	food	food	NOUN
ajird-1101	31	15	establishments	establishment	NOUN
ajird-1101	31	16	.	.	PUNCT
ajird-1101	32	1	the	the	DET
ajird-1101	32	2	central	central	ADJ
ajird-1101	32	3	focus	focus	NOUN
ajird-1101	32	4	of	of	ADP
ajird-1101	32	5	researchers	researcher	NOUN
ajird-1101	32	6	to	to	ADP
ajird-1101	32	7	improving	improve	VERB
ajird-1101	32	8	customers	customer	NOUN
ajird-1101	32	9	satisfaction	satisfaction	NOUN
ajird-1101	32	10	has	have	AUX
ajird-1101	32	11	been	be	AUX
ajird-1101	32	12	on	on	ADP
ajird-1101	32	13	service	service	NOUN
ajird-1101	32	14	/	/	SYM
ajird-1101	32	15	product	product	NOUN
ajird-1101	32	16	quality	quality	NOUN
ajird-1101	32	17	(	(	PUNCT
ajird-1101	32	18	ndu	ndu	NOUN
ajird-1101	32	19	,	,	PUNCT
ajird-1101	32	20	2018	2018	NUM
ajird-1101	32	21	;	;	PUNCT
ajird-1101	32	22	ndu	ndu	PROPN
ajird-1101	32	23	&	&	CCONJ
ajird-1101	32	24	iheanacho	iheanacho	PROPN
ajird-1101	32	25	,	,	PUNCT
ajird-1101	32	26	2018	2018	NUM
ajird-1101	32	27	)	)	PUNCT
ajird-1101	32	28	;	;	PUNCT
ajird-1101	32	29	strategic	strategic	ADJ
ajird-1101	32	30	positioning	positioning	NOUN
ajird-1101	32	31	and	and	CCONJ
ajird-1101	32	32	marketing	marketing	NOUN
ajird-1101	32	33	(	(	PUNCT
ajird-1101	32	34	ademe	ademe	NOUN
ajird-1101	32	35	,	,	PUNCT
ajird-1101	32	36	2021	2021	NUM
ajird-1101	32	37	;	;	PUNCT
ajird-1101	32	38	ejiogu	ejiogu	NOUN
ajird-1101	32	39	et	et	PROPN
ajird-1101	32	40	al	al	PROPN
ajird-1101	32	41	.	.	PROPN
ajird-1101	32	42	,	,	PUNCT
ajird-1101	32	43	2024	2024	NUM
ajird-1101	32	44	)	)	PUNCT
ajird-1101	32	45	,	,	PUNCT
ajird-1101	32	46	food	food	NOUN
ajird-1101	32	47	quality	quality	NOUN
ajird-1101	32	48	(	(	PUNCT
ajird-1101	32	49	ezema	ezema	NOUN
ajird-1101	32	50	-	-	PUNCT
ajird-1101	32	51	kalu	kalu	PROPN
ajird-1101	32	52	&	&	CCONJ
ajird-1101	32	53	onuoha	onuoha	PROPN
ajird-1101	32	54	,	,	PUNCT
ajird-1101	32	55	2018	2018	NUM
ajird-1101	32	56	;	;	PUNCT
ajird-1101	32	57	horsefall	horsefall	PROPN
ajird-1101	32	58	&	&	CCONJ
ajird-1101	32	59	didia	didia	PROPN
ajird-1101	32	60	,	,	PUNCT
ajird-1101	32	61	2020	2020	NUM
ajird-1101	32	62	)	)	PUNCT
ajird-1101	32	63	amongst	amongst	ADP
ajird-1101	32	64	others	other	NOUN
ajird-1101	32	65	.	.	PUNCT
ajird-1101	33	1	despite	despite	SCONJ
ajird-1101	33	2	the	the	DET
ajird-1101	33	3	escalating	escalate	VERB
ajird-1101	33	4	demands	demand	NOUN
ajird-1101	33	5	for	for	ADP
ajird-1101	33	6	swift	swift	ADJ
ajird-1101	33	7	and	and	CCONJ
ajird-1101	33	8	efficient	efficient	ADJ
ajird-1101	33	9	services	service	NOUN
ajird-1101	33	10	delivery	delivery	NOUN
ajird-1101	33	11	from	from	ADP
ajird-1101	33	12	impatient	impatient	ADJ
ajird-1101	33	13	customers	customer	NOUN
ajird-1101	33	14	of	of	ADP
ajird-1101	33	15	qsrs	qsrs	NOUN
ajird-1101	33	16	especially	especially	ADV
ajird-1101	33	17	within	within	ADP
ajird-1101	33	18	rivers	river	NOUN
ajird-1101	33	19	state	state	NOUN
ajird-1101	33	20	,	,	PUNCT
ajird-1101	33	21	not	not	PART
ajird-1101	33	22	many	many	ADJ
ajird-1101	33	23	scholars	scholar	NOUN
ajird-1101	33	24	have	have	AUX
ajird-1101	33	25	considered	consider	VERB
ajird-1101	33	26	it	it	PRON
ajird-1101	33	27	worthwhile	worthwhile	ADJ
ajird-1101	33	28	to	to	PART
ajird-1101	33	29	discuss	discuss	VERB
ajird-1101	33	30	this	this	DET
ajird-1101	33	31	critical	critical	ADJ
ajird-1101	33	32	matter	matter	NOUN
ajird-1101	33	33	.	.	PUNCT
ajird-1101	34	1	a	a	DET
ajird-1101	34	2	few	few	ADJ
ajird-1101	34	3	studies	study	NOUN
ajird-1101	34	4	that	that	PRON
ajird-1101	34	5	have	have	AUX
ajird-1101	34	6	considered	consider	VERB
ajird-1101	34	7	this	this	DET
ajird-1101	34	8	discussion	discussion	NOUN
ajird-1101	34	9	were	be	AUX
ajird-1101	34	10	american	american	ADJ
ajird-1101	34	11	journal	journal	PROPN
ajird-1101	34	12	of	of	ADP
ajird-1101	34	13	interdisciplinary	interdisciplinary	ADJ
ajird-1101	34	14	research	research	NOUN
ajird-1101	34	15	and	and	CCONJ
ajird-1101	34	16	development	development	NOUN
ajird-1101	34	17	issn	issn	PROPN
ajird-1101	34	18	online	online	NOUN
ajird-1101	34	19	:	:	PUNCT
ajird-1101	34	20	2771	2771	NUM
ajird-1101	34	21	-	-	SYM
ajird-1101	34	22	8948	8948	NUM
ajird-1101	34	23	website	website	NOUN
ajird-1101	34	24	:	:	PUNCT
ajird-1101	34	25	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	34	26	volume	volume	NOUN
ajird-1101	34	27	27	27	NUM
ajird-1101	34	28	,	,	PUNCT
ajird-1101	34	29	april	april	PROPN
ajird-1101	34	30	2024	2024	NUM
ajird-1101	34	31	121	121	NUM
ajird-1101	34	32	|	|	ADV
ajird-1101	34	33	p	p	NOUN
ajird-1101	34	34	a	a	DET
ajird-1101	34	35	g	g	NOUN
ajird-1101	34	36	e	e	NOUN
ajird-1101	34	37	domiciled	domicile	VERB
ajird-1101	34	38	in	in	ADP
ajird-1101	34	39	other	other	ADJ
ajird-1101	34	40	industries	industry	NOUN
ajird-1101	34	41	like	like	ADP
ajird-1101	34	42	banking	banking	NOUN
ajird-1101	34	43	sector	sector	NOUN
ajird-1101	34	44	and	and	CCONJ
ajird-1101	34	45	outside	outside	ADP
ajird-1101	34	46	nigeria	nigeria	PROPN
ajird-1101	34	47	(	(	PUNCT
ajird-1101	34	48	kamauo	kamauo	PROPN
ajird-1101	34	49	,	,	PUNCT
ajird-1101	34	50	2012	2012	NUM
ajird-1101	34	51	;	;	PUNCT
ajird-1101	34	52	polas	pola	NOUN
ajird-1101	34	53	et	et	PROPN
ajird-1101	34	54	al	al	PROPN
ajird-1101	34	55	.	.	PROPN
ajird-1101	34	56	,	,	PUNCT
ajird-1101	34	57	2018	2018	NUM
ajird-1101	34	58	)	)	PUNCT
ajird-1101	34	59	.	.	PUNCT
ajird-1101	35	1	this	this	PRON
ajird-1101	35	2	obviously	obviously	ADV
ajird-1101	35	3	has	have	AUX
ajird-1101	35	4	created	create	VERB
ajird-1101	35	5	a	a	DET
ajird-1101	35	6	gap	gap	NOUN
ajird-1101	35	7	which	which	PRON
ajird-1101	35	8	this	this	DET
ajird-1101	35	9	study	study	NOUN
ajird-1101	35	10	seeks	seek	VERB
ajird-1101	35	11	to	to	PART
ajird-1101	35	12	address	address	VERB
ajird-1101	35	13	.	.	PUNCT
ajird-1101	36	1	the	the	DET
ajird-1101	36	2	problem	problem	NOUN
ajird-1101	36	3	of	of	ADP
ajird-1101	36	4	this	this	DET
ajird-1101	36	5	study	study	NOUN
ajird-1101	36	6	stemmed	stem	VERB
ajird-1101	36	7	from	from	ADP
ajird-1101	36	8	the	the	DET
ajird-1101	36	9	noticeable	noticeable	ADJ
ajird-1101	36	10	complaints	complaint	NOUN
ajird-1101	36	11	of	of	ADP
ajird-1101	36	12	poor	poor	ADJ
ajird-1101	36	13	customer	customer	NOUN
ajird-1101	36	14	services	service	NOUN
ajird-1101	36	15	and	and	CCONJ
ajird-1101	36	16	lengthy	lengthy	ADJ
ajird-1101	36	17	queuing	queuing	NOUN
ajird-1101	36	18	time	time	NOUN
ajird-1101	36	19	incessantly	incessantly	ADV
ajird-1101	36	20	experienced	experience	VERB
ajird-1101	36	21	by	by	ADP
ajird-1101	36	22	customers	customer	NOUN
ajird-1101	36	23	in	in	ADP
ajird-1101	36	24	qsrs	qsrs	NOUN
ajird-1101	36	25	across	across	ADP
ajird-1101	36	26	rivers	river	NOUN
ajird-1101	36	27	state	state	NOUN
ajird-1101	36	28	especially	especially	ADV
ajird-1101	36	29	during	during	ADP
ajird-1101	36	30	peak	peak	NOUN
ajird-1101	36	31	period	period	NOUN
ajird-1101	36	32	.	.	PUNCT
ajird-1101	37	1	despite	despite	SCONJ
ajird-1101	37	2	the	the	DET
ajird-1101	37	3	fact	fact	NOUN
ajird-1101	37	4	that	that	SCONJ
ajird-1101	37	5	customers	customer	NOUN
ajird-1101	37	6	are	be	AUX
ajird-1101	37	7	crucial	crucial	ADJ
ajird-1101	37	8	to	to	ADP
ajird-1101	37	9	business	business	NOUN
ajird-1101	37	10	success	success	NOUN
ajird-1101	37	11	especially	especially	ADV
ajird-1101	37	12	of	of	ADP
ajird-1101	37	13	fast	fast	ADJ
ajird-1101	37	14	food	food	NOUN
ajird-1101	37	15	establishments	establishment	NOUN
ajird-1101	37	16	,	,	PUNCT
ajird-1101	37	17	deliberate	deliberate	VERB
ajird-1101	37	18	attention	attention	NOUN
ajird-1101	37	19	to	to	PART
ajird-1101	37	20	manage	manage	VERB
ajird-1101	37	21	customers	customer	NOUN
ajird-1101	37	22	on	on	ADP
ajird-1101	37	23	queue	queue	NOUN
ajird-1101	37	24	has	have	AUX
ajird-1101	37	25	not	not	PART
ajird-1101	37	26	been	be	AUX
ajird-1101	37	27	prioritised	prioritise	VERB
ajird-1101	37	28	by	by	ADP
ajird-1101	37	29	operations	operation	NOUN
ajird-1101	37	30	leaders	leader	NOUN
ajird-1101	37	31	in	in	ADP
ajird-1101	37	32	the	the	DET
ajird-1101	37	33	industry	industry	NOUN
ajird-1101	37	34	.	.	PUNCT
ajird-1101	38	1	this	this	PRON
ajird-1101	38	2	is	be	AUX
ajird-1101	38	3	evidence	evidence	NOUN
ajird-1101	38	4	in	in	ADP
ajird-1101	38	5	the	the	DET
ajird-1101	38	6	poor	poor	ADJ
ajird-1101	38	7	attitude	attitude	NOUN
ajird-1101	38	8	of	of	ADP
ajird-1101	38	9	employees	employee	NOUN
ajird-1101	38	10	in	in	ADP
ajird-1101	38	11	qsrs	qsrs	NOUN
ajird-1101	38	12	;	;	PUNCT
ajird-1101	38	13	at	at	ADP
ajird-1101	38	14	times	time	NOUN
ajird-1101	38	15	they	they	PRON
ajird-1101	38	16	fail	fail	VERB
ajird-1101	38	17	to	to	PART
ajird-1101	38	18	treat	treat	VERB
ajird-1101	38	19	customers	customer	NOUN
ajird-1101	38	20	with	with	ADP
ajird-1101	38	21	empathy	empathy	NOUN
ajird-1101	38	22	,	,	PUNCT
ajird-1101	38	23	respect	respect	NOUN
ajird-1101	38	24	and	and	CCONJ
ajird-1101	38	25	concern	concern	NOUN
ajird-1101	38	26	.	.	PUNCT
ajird-1101	39	1	the	the	DET
ajird-1101	39	2	level	level	NOUN
ajird-1101	39	3	of	of	ADP
ajird-1101	39	4	customer	customer	NOUN
ajird-1101	39	5	engagement	engagement	NOUN
ajird-1101	39	6	is	be	AUX
ajird-1101	39	7	still	still	ADV
ajird-1101	39	8	abysmally	abysmally	ADV
ajird-1101	39	9	poor	poor	ADJ
ajird-1101	39	10	.	.	PUNCT
ajird-1101	40	1	also	also	ADV
ajird-1101	40	2	the	the	DET
ajird-1101	40	3	waiting	wait	VERB
ajird-1101	40	4	environments	environment	NOUN
ajird-1101	40	5	of	of	ADP
ajird-1101	40	6	many	many	ADJ
ajird-1101	40	7	quick	quick	ADJ
ajird-1101	40	8	service	service	NOUN
ajird-1101	40	9	restaurants	restaurant	NOUN
ajird-1101	40	10	,	,	PUNCT
ajird-1101	40	11	particularly	particularly	ADV
ajird-1101	40	12	eating	eat	VERB
ajird-1101	40	13	areas	area	NOUN
ajird-1101	40	14	are	be	AUX
ajird-1101	40	15	sometimes	sometimes	ADV
ajird-1101	40	16	unkempt	unkempt	ADJ
ajird-1101	40	17	.	.	PUNCT
ajird-1101	41	1	these	these	DET
ajird-1101	41	2	challenges	challenge	NOUN
ajird-1101	41	3	if	if	SCONJ
ajird-1101	41	4	not	not	PART
ajird-1101	41	5	well	well	ADV
ajird-1101	41	6	managed	manage	VERB
ajird-1101	41	7	could	could	AUX
ajird-1101	41	8	gradually	gradually	ADV
ajird-1101	41	9	lead	lead	VERB
ajird-1101	41	10	to	to	ADP
ajird-1101	41	11	low	low	ADJ
ajird-1101	41	12	patronage	patronage	NOUN
ajird-1101	41	13	.	.	PUNCT
ajird-1101	42	1	when	when	SCONJ
ajird-1101	42	2	customers	customer	NOUN
ajird-1101	42	3	’	'	PUNCT
ajird-1101	42	4	needs	need	NOUN
ajird-1101	42	5	are	be	AUX
ajird-1101	42	6	not	not	PART
ajird-1101	42	7	promptly	promptly	ADV
ajird-1101	42	8	satisfied	satisfied	ADJ
ajird-1101	42	9	,	,	PUNCT
ajird-1101	42	10	qsrs	qsrs	AUX
ajird-1101	42	11	stand	stand	VERB
ajird-1101	42	12	a	a	DET
ajird-1101	42	13	chance	chance	NOUN
ajird-1101	42	14	to	to	ADP
ajird-1101	42	15	losing	lose	VERB
ajird-1101	42	16	them	they	PRON
ajird-1101	42	17	to	to	ADP
ajird-1101	42	18	their	their	PRON
ajird-1101	42	19	nearest	near	ADJ
ajird-1101	42	20	competitors	competitor	NOUN
ajird-1101	42	21	.	.	PUNCT
ajird-1101	43	1	the	the	DET
ajird-1101	43	2	burden	burden	NOUN
ajird-1101	43	3	is	be	AUX
ajird-1101	43	4	therefore	therefore	ADV
ajird-1101	43	5	on	on	ADP
ajird-1101	43	6	qsr	qsr	ADJ
ajird-1101	43	7	operations	operation	NOUN
ajird-1101	43	8	managers	manager	NOUN
ajird-1101	43	9	to	to	PART
ajird-1101	43	10	guarantee	guarantee	VERB
ajird-1101	43	11	that	that	SCONJ
ajird-1101	43	12	service	service	NOUN
ajird-1101	43	13	delivery	delivery	NOUN
ajird-1101	43	14	lives	live	VERB
ajird-1101	43	15	up	up	ADP
ajird-1101	43	16	to	to	ADP
ajird-1101	43	17	client	client	NOUN
ajird-1101	43	18	expectations	expectation	NOUN
ajird-1101	43	19	.	.	PUNCT
ajird-1101	44	1	aside	aside	ADP
ajird-1101	44	2	continuous	continuous	ADJ
ajird-1101	44	3	patronage	patronage	NOUN
ajird-1101	44	4	and	and	CCONJ
ajird-1101	44	5	loyalty	loyalty	NOUN
ajird-1101	44	6	,	,	PUNCT
ajird-1101	44	7	a	a	DET
ajird-1101	44	8	satisfied	satisfied	ADJ
ajird-1101	44	9	customer	customer	NOUN
ajird-1101	44	10	could	could	AUX
ajird-1101	44	11	make	make	VERB
ajird-1101	44	12	referrals	referral	NOUN
ajird-1101	44	13	to	to	ADP
ajird-1101	44	14	other	other	ADJ
ajird-1101	44	15	people	people	NOUN
ajird-1101	44	16	.	.	PUNCT
ajird-1101	45	1	however	however	ADV
ajird-1101	45	2	when	when	SCONJ
ajird-1101	45	3	a	a	DET
ajird-1101	45	4	customer	customer	NOUN
ajird-1101	45	5	is	be	AUX
ajird-1101	45	6	not	not	PART
ajird-1101	45	7	satisfied	satisfied	ADJ
ajird-1101	45	8	such	such	ADJ
ajird-1101	45	9	may	may	AUX
ajird-1101	45	10	not	not	PART
ajird-1101	45	11	be	be	AUX
ajird-1101	45	12	possible	possible	ADJ
ajird-1101	45	13	.	.	PUNCT
ajird-1101	46	1	this	this	DET
ajird-1101	46	2	situation	situation	NOUN
ajird-1101	46	3	has	have	AUX
ajird-1101	46	4	continued	continue	VERB
ajird-1101	46	5	to	to	PART
ajird-1101	46	6	affect	affect	VERB
ajird-1101	46	7	the	the	DET
ajird-1101	46	8	survival	survival	NOUN
ajird-1101	46	9	of	of	ADP
ajird-1101	46	10	quick	quick	ADJ
ajird-1101	46	11	service	service	NOUN
ajird-1101	46	12	restaurants	restaurant	NOUN
ajird-1101	46	13	in	in	ADP
ajird-1101	46	14	rivers	river	NOUN
ajird-1101	46	15	state	state	NOUN
ajird-1101	46	16	.	.	PUNCT
ajird-1101	47	1	for	for	ADP
ajird-1101	47	2	instance	instance	NOUN
ajird-1101	47	3	,	,	PUNCT
ajird-1101	47	4	there	there	PRON
ajird-1101	47	5	have	have	AUX
ajird-1101	47	6	been	be	AUX
ajird-1101	47	7	many	many	ADJ
ajird-1101	47	8	cases	case	NOUN
ajird-1101	47	9	of	of	ADP
ajird-1101	47	10	significant	significant	ADJ
ajird-1101	47	11	loss	loss	NOUN
ajird-1101	47	12	of	of	ADP
ajird-1101	47	13	business	business	NOUN
ajird-1101	47	14	,	,	PUNCT
ajird-1101	47	15	closure	closure	NOUN
ajird-1101	47	16	of	of	ADP
ajird-1101	47	17	outlets	outlet	NOUN
ajird-1101	47	18	,	,	PUNCT
ajird-1101	47	19	or	or	CCONJ
ajird-1101	47	20	even	even	ADV
ajird-1101	47	21	the	the	DET
ajird-1101	47	22	bankruptcy	bankruptcy	NOUN
ajird-1101	47	23	of	of	ADP
ajird-1101	47	24	qsr	qsr	PROPN
ajird-1101	47	25	companies	company	NOUN
ajird-1101	47	26	in	in	ADP
ajird-1101	47	27	extreme	extreme	ADJ
ajird-1101	47	28	cases	case	NOUN
ajird-1101	47	29	(	(	PUNCT
ajird-1101	47	30	ndu	ndu	NOUN
ajird-1101	47	31	&	&	CCONJ
ajird-1101	47	32	iheanacho	iheanacho	NOUN
ajird-1101	47	33	,	,	PUNCT
ajird-1101	47	34	2018	2018	NUM
ajird-1101	47	35	)	)	PUNCT
ajird-1101	47	36	.	.	PUNCT
ajird-1101	48	1	major	major	ADJ
ajird-1101	48	2	fast	fast	ADJ
ajird-1101	48	3	food	food	NOUN
ajird-1101	48	4	chains	chain	NOUN
ajird-1101	48	5	like	like	ADP
ajird-1101	48	6	sizzler	sizzler	NOUN
ajird-1101	48	7	and	and	CCONJ
ajird-1101	48	8	mr	mr	PROPN
ajird-1101	48	9	.	.	PROPN
ajird-1101	48	10	biggs	biggs	PROPN
ajird-1101	48	11	have	have	AUX
ajird-1101	48	12	just	just	ADV
ajird-1101	48	13	gone	go	VERB
ajird-1101	48	14	out	out	ADP
ajird-1101	48	15	of	of	ADP
ajird-1101	48	16	business	business	NOUN
ajird-1101	48	17	in	in	ADP
ajird-1101	48	18	rivers	river	NOUN
ajird-1101	48	19	state	state	PROPN
ajird-1101	48	20	,	,	PUNCT
ajird-1101	48	21	which	which	PRON
ajird-1101	48	22	is	be	AUX
ajird-1101	48	23	a	a	DET
ajird-1101	48	24	very	very	ADV
ajird-1101	48	25	concerning	concern	VERB
ajird-1101	48	26	trend	trend	NOUN
ajird-1101	48	27	.	.	PUNCT
ajird-1101	49	1	the	the	DET
ajird-1101	49	2	majority	majority	NOUN
ajird-1101	49	3	of	of	ADP
ajird-1101	49	4	these	these	DET
ajird-1101	49	5	once	once	ADV
ajird-1101	49	6	-	-	PUNCT
ajird-1101	49	7	thriving	thrive	VERB
ajird-1101	49	8	fast	fast	ADJ
ajird-1101	49	9	food	food	NOUN
ajird-1101	49	10	chains	chain	NOUN
ajird-1101	49	11	have	have	AUX
ajird-1101	49	12	closed	close	VERB
ajird-1101	49	13	their	their	PRON
ajird-1101	49	14	doors	door	NOUN
ajird-1101	49	15	,	,	PUNCT
ajird-1101	49	16	leaving	leave	VERB
ajird-1101	49	17	the	the	DET
ajird-1101	49	18	remaining	remain	VERB
ajird-1101	49	19	locations	location	NOUN
ajird-1101	49	20	to	to	PART
ajird-1101	49	21	struggle	struggle	VERB
ajird-1101	49	22	for	for	ADP
ajird-1101	49	23	survival	survival	NOUN
ajird-1101	49	24	.	.	PUNCT
ajird-1101	50	1	in	in	ADP
ajird-1101	50	2	the	the	DET
ajird-1101	50	3	same	same	ADJ
ajird-1101	50	4	vein	vein	NOUN
ajird-1101	50	5	,	,	PUNCT
ajird-1101	50	6	you	you	PRON
ajird-1101	50	7	could	could	AUX
ajird-1101	50	8	find	find	VERB
ajird-1101	50	9	brands	brand	NOUN
ajird-1101	50	10	like	like	ADP
ajird-1101	50	11	joewenedy	joewenedy	PROPN
ajird-1101	50	12	,	,	PUNCT
ajird-1101	50	13	wendy	wendy	PROPN
ajird-1101	50	14	,	,	PUNCT
ajird-1101	50	15	and	and	CCONJ
ajird-1101	50	16	native	native	ADJ
ajird-1101	50	17	fingers	finger	NOUN
ajird-1101	50	18	with	with	ADP
ajird-1101	50	19	similar	similar	ADJ
ajird-1101	50	20	experiences	experience	NOUN
ajird-1101	50	21	.	.	PUNCT
ajird-1101	51	1	this	this	DET
ajird-1101	51	2	concerning	concern	VERB
ajird-1101	51	3	scenario	scenario	NOUN
ajird-1101	51	4	might	might	AUX
ajird-1101	51	5	be	be	AUX
ajird-1101	51	6	alleviated	alleviate	VERB
ajird-1101	51	7	if	if	SCONJ
ajird-1101	51	8	fast	fast	ADJ
ajird-1101	51	9	food	food	NOUN
ajird-1101	51	10	businesses	business	NOUN
ajird-1101	51	11	proactively	proactively	ADV
ajird-1101	51	12	seek	seek	VERB
ajird-1101	51	13	out	out	ADP
ajird-1101	51	14	better	well	ADJ
ajird-1101	51	15	ways	way	NOUN
ajird-1101	51	16	to	to	PART
ajird-1101	51	17	handle	handle	VERB
ajird-1101	51	18	waiting	wait	VERB
ajird-1101	51	19	lines	line	NOUN
ajird-1101	51	20	so	so	SCONJ
ajird-1101	51	21	they	they	PRON
ajird-1101	51	22	can	can	AUX
ajird-1101	51	23	meet	meet	VERB
ajird-1101	51	24	consumers	consumer	NOUN
ajird-1101	51	25	'	'	PART
ajird-1101	51	26	needs	need	NOUN
ajird-1101	51	27	quickly	quickly	ADV
ajird-1101	51	28	.	.	PUNCT
ajird-1101	52	1	customers	customer	NOUN
ajird-1101	52	2	often	often	ADV
ajird-1101	52	3	dislike	dislike	VERB
ajird-1101	52	4	having	have	VERB
ajird-1101	52	5	to	to	PART
ajird-1101	52	6	wait	wait	VERB
ajird-1101	52	7	for	for	ADP
ajird-1101	52	8	lengthy	lengthy	ADJ
ajird-1101	52	9	periods	period	NOUN
ajird-1101	52	10	of	of	ADP
ajird-1101	52	11	time	time	NOUN
ajird-1101	52	12	to	to	PART
ajird-1101	52	13	get	get	VERB
ajird-1101	52	14	the	the	DET
ajird-1101	52	15	service	service	NOUN
ajird-1101	52	16	they	they	PRON
ajird-1101	52	17	have	have	AUX
ajird-1101	52	18	ordered	order	VERB
ajird-1101	52	19	.	.	PUNCT
ajird-1101	53	1	given	give	VERB
ajird-1101	53	2	these	these	DET
ajird-1101	53	3	factors	factor	NOUN
ajird-1101	53	4	,	,	PUNCT
ajird-1101	53	5	the	the	DET
ajird-1101	53	6	fundamental	fundamental	ADJ
ajird-1101	53	7	issue	issue	NOUN
ajird-1101	53	8	that	that	SCONJ
ajird-1101	53	9	this	this	DET
ajird-1101	53	10	study	study	NOUN
ajird-1101	53	11	aims	aim	VERB
ajird-1101	53	12	to	to	PART
ajird-1101	53	13	address	address	VERB
ajird-1101	53	14	include	include	VERB
ajird-1101	53	15	:	:	PUNCT
ajird-1101	53	16	what	what	PRON
ajird-1101	53	17	is	be	AUX
ajird-1101	53	18	the	the	DET
ajird-1101	53	19	impact	impact	NOUN
ajird-1101	53	20	of	of	ADP
ajird-1101	53	21	waiting	wait	VERB
ajird-1101	53	22	-	-	PUNCT
ajird-1101	53	23	line	line	NOUN
ajird-1101	53	24	management	management	NOUN
ajird-1101	53	25	practices	practice	NOUN
ajird-1101	53	26	on	on	ADP
ajird-1101	53	27	customer	customer	NOUN
ajird-1101	53	28	satisfaction	satisfaction	NOUN
ajird-1101	53	29	in	in	ADP
ajird-1101	53	30	quick	quick	ADJ
ajird-1101	53	31	service	service	NOUN
ajird-1101	53	32	restaurants	restaurant	NOUN
ajird-1101	53	33	in	in	ADP
ajird-1101	53	34	rivers	river	NOUN
ajird-1101	53	35	state	state	NOUN
ajird-1101	53	36	?	?	PUNCT
ajird-1101	54	1	in	in	ADP
ajird-1101	54	2	order	order	NOUN
ajird-1101	54	3	to	to	PART
ajird-1101	54	4	do	do	AUX
ajird-1101	54	5	this	this	PRON
ajird-1101	54	6	,	,	PUNCT
ajird-1101	54	7	this	this	DET
ajird-1101	54	8	research	research	NOUN
ajird-1101	54	9	examines	examine	VERB
ajird-1101	54	10	how	how	SCONJ
ajird-1101	54	11	waiting	wait	VERB
ajird-1101	54	12	line	line	NOUN
ajird-1101	54	13	management	management	NOUN
ajird-1101	54	14	affects	affect	VERB
ajird-1101	54	15	customer	customer	NOUN
ajird-1101	54	16	satisfaction	satisfaction	NOUN
ajird-1101	54	17	,	,	PUNCT
ajird-1101	54	18	specifically	specifically	ADV
ajird-1101	54	19	looking	look	VERB
ajird-1101	54	20	at	at	ADP
ajird-1101	54	21	factors	factor	NOUN
ajird-1101	54	22	including	include	VERB
ajird-1101	54	23	perceived	perceive	VERB
ajird-1101	54	24	waiting	waiting	NOUN
ajird-1101	54	25	time	time	NOUN
ajird-1101	54	26	,	,	PUNCT
ajird-1101	54	27	staff	staff	NOUN
ajird-1101	54	28	empathy	empathy	NOUN
ajird-1101	54	29	,	,	PUNCT
ajird-1101	54	30	customer	customer	NOUN
ajird-1101	54	31	involvement	involvement	NOUN
ajird-1101	54	32	,	,	PUNCT
ajird-1101	54	33	and	and	CCONJ
ajird-1101	54	34	waiting	wait	VERB
ajird-1101	54	35	environment	environment	NOUN
ajird-1101	54	36	in	in	ADP
ajird-1101	54	37	relation	relation	NOUN
ajird-1101	54	38	to	to	ADP
ajird-1101	54	39	positive	positive	ADJ
ajird-1101	54	40	word	word	NOUN
ajird-1101	54	41	of	of	ADP
ajird-1101	54	42	mouth	mouth	NOUN
ajird-1101	54	43	.	.	PUNCT
ajird-1101	55	1	the	the	DET
ajird-1101	55	2	specific	specific	ADJ
ajird-1101	55	3	objectives	objective	NOUN
ajird-1101	55	4	of	of	ADP
ajird-1101	55	5	the	the	DET
ajird-1101	55	6	study	study	NOUN
ajird-1101	55	7	are	be	AUX
ajird-1101	55	8	to	to	PART
ajird-1101	55	9	examine	examine	VERB
ajird-1101	55	10	the	the	DET
ajird-1101	55	11	relationship	relationship	NOUN
ajird-1101	55	12	between	between	ADP
ajird-1101	55	13	:	:	PUNCT
ajird-1101	55	14	a.	a.	NOUN
ajird-1101	55	15	perceived	perceive	VERB
ajird-1101	55	16	waiting	waiting	NOUN
ajird-1101	55	17	time	time	NOUN
ajird-1101	55	18	and	and	CCONJ
ajird-1101	55	19	positive	positive	ADJ
ajird-1101	55	20	word	word	NOUN
ajird-1101	55	21	of	of	ADP
ajird-1101	55	22	mouth	mouth	NOUN
ajird-1101	55	23	in	in	ADP
ajird-1101	55	24	qsrs	qsrs	NOUN
ajird-1101	55	25	in	in	ADP
ajird-1101	55	26	rivers	river	NOUN
ajird-1101	55	27	state	state	PROPN
ajird-1101	55	28	.	.	PUNCT
ajird-1101	56	1	b.	b.	PROPN
ajird-1101	56	2	staff	staff	PROPN
ajird-1101	56	3	empathy	empathy	PROPN
ajird-1101	56	4	time	time	NOUN
ajird-1101	56	5	and	and	CCONJ
ajird-1101	56	6	positive	positive	ADJ
ajird-1101	56	7	word	word	NOUN
ajird-1101	56	8	of	of	ADP
ajird-1101	56	9	mouth	mouth	NOUN
ajird-1101	56	10	in	in	ADP
ajird-1101	56	11	qsrs	qsrs	NOUN
ajird-1101	56	12	in	in	ADP
ajird-1101	56	13	rivers	river	NOUN
ajird-1101	56	14	state	state	NOUN
ajird-1101	56	15	.	.	PUNCT
ajird-1101	57	1	c.	c.	PROPN
ajird-1101	57	2	customer	customer	PROPN
ajird-1101	57	3	engagement	engagement	NOUN
ajird-1101	57	4	and	and	CCONJ
ajird-1101	57	5	positive	positive	ADJ
ajird-1101	57	6	word	word	NOUN
ajird-1101	57	7	of	of	ADP
ajird-1101	57	8	mouth	mouth	NOUN
ajird-1101	57	9	in	in	ADP
ajird-1101	57	10	qsrs	qsrs	NOUN
ajird-1101	57	11	in	in	ADP
ajird-1101	57	12	rivers	river	NOUN
ajird-1101	57	13	state	state	PROPN
ajird-1101	57	14	.	.	PUNCT
ajird-1101	58	1	d.	d.	PROPN
ajird-1101	58	2	waiting	wait	VERB
ajird-1101	58	3	environment	environment	NOUN
ajird-1101	58	4	and	and	CCONJ
ajird-1101	58	5	positive	positive	ADJ
ajird-1101	58	6	word	word	NOUN
ajird-1101	58	7	of	of	ADP
ajird-1101	58	8	mouth	mouth	NOUN
ajird-1101	58	9	in	in	ADP
ajird-1101	58	10	qsrs	qsrs	NOUN
ajird-1101	58	11	in	in	ADP
ajird-1101	58	12	rivers	river	NOUN
ajird-1101	58	13	state	state	PROPN
ajird-1101	58	14	.	.	PUNCT
ajird-1101	59	1	american	american	PROPN
ajird-1101	59	2	journal	journal	PROPN
ajird-1101	59	3	of	of	ADP
ajird-1101	59	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	59	5	research	research	NOUN
ajird-1101	59	6	and	and	CCONJ
ajird-1101	59	7	development	development	NOUN
ajird-1101	59	8	issn	issn	PROPN
ajird-1101	59	9	online	online	NOUN
ajird-1101	59	10	:	:	PUNCT
ajird-1101	59	11	2771	2771	NUM
ajird-1101	59	12	-	-	SYM
ajird-1101	59	13	8948	8948	NUM
ajird-1101	59	14	website	website	NOUN
ajird-1101	59	15	:	:	PUNCT
ajird-1101	59	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	59	17	volume	volume	NOUN
ajird-1101	59	18	27	27	NUM
ajird-1101	59	19	,	,	PUNCT
ajird-1101	59	20	april	april	PROPN
ajird-1101	59	21	2024	2024	NUM
ajird-1101	59	22	122	122	NUM
ajird-1101	60	1	|	|	ADV
ajird-1101	60	2	p	p	ADP
ajird-1101	60	3	a	a	DET
ajird-1101	60	4	g	g	NOUN
ajird-1101	60	5	e	e	NOUN
ajird-1101	60	6	in	in	ADP
ajird-1101	60	7	line	line	NOUN
ajird-1101	60	8	with	with	ADP
ajird-1101	60	9	the	the	DET
ajird-1101	60	10	specific	specific	ADJ
ajird-1101	60	11	objectives	objective	NOUN
ajird-1101	60	12	of	of	ADP
ajird-1101	60	13	this	this	DET
ajird-1101	60	14	study	study	NOUN
ajird-1101	60	15	,	,	PUNCT
ajird-1101	60	16	the	the	DET
ajird-1101	60	17	following	follow	VERB
ajird-1101	60	18	research	research	NOUN
ajird-1101	60	19	questions	question	NOUN
ajird-1101	60	20	were	be	AUX
ajird-1101	60	21	posed	pose	VERB
ajird-1101	60	22	:	:	PUNCT
ajird-1101	61	1	1	1	X
ajird-1101	61	2	.	.	X
ajird-1101	61	3	what	what	PRON
ajird-1101	61	4	is	be	AUX
ajird-1101	61	5	the	the	DET
ajird-1101	61	6	relationship	relationship	NOUN
ajird-1101	61	7	between	between	ADP
ajird-1101	61	8	perceived	perceive	VERB
ajird-1101	61	9	waiting	waiting	NOUN
ajird-1101	61	10	time	time	NOUN
ajird-1101	61	11	and	and	CCONJ
ajird-1101	61	12	repeat	repeat	NOUN
ajird-1101	61	13	patronage	patronage	NOUN
ajird-1101	61	14	of	of	ADP
ajird-1101	61	15	qsrs	qsrs	NOUN
ajird-1101	61	16	in	in	ADP
ajird-1101	61	17	rivers	river	NOUN
ajird-1101	61	18	state	state	PROPN
ajird-1101	61	19	,	,	PUNCT
ajird-1101	61	20	nigeria	nigeria	PROPN
ajird-1101	61	21	?	?	PUNCT
ajird-1101	62	1	2	2	X
ajird-1101	62	2	.	.	X
ajird-1101	62	3	what	what	PRON
ajird-1101	62	4	is	be	AUX
ajird-1101	62	5	the	the	DET
ajird-1101	62	6	relationship	relationship	NOUN
ajird-1101	62	7	between	between	ADP
ajird-1101	62	8	staff	staff	NOUN
ajird-1101	62	9	empathy	empathy	NOUN
ajird-1101	62	10	and	and	CCONJ
ajird-1101	62	11	repeat	repeat	NOUN
ajird-1101	62	12	patronage	patronage	NOUN
ajird-1101	62	13	of	of	ADP
ajird-1101	62	14	qsrs	qsrs	NOUN
ajird-1101	62	15	in	in	ADP
ajird-1101	62	16	rivers	river	NOUN
ajird-1101	62	17	state	state	PROPN
ajird-1101	62	18	,	,	PUNCT
ajird-1101	62	19	nigeria	nigeria	PROPN
ajird-1101	62	20	?	?	PUNCT
ajird-1101	63	1	3	3	X
ajird-1101	63	2	.	.	X
ajird-1101	63	3	what	what	PRON
ajird-1101	63	4	is	be	AUX
ajird-1101	63	5	the	the	DET
ajird-1101	63	6	relationship	relationship	NOUN
ajird-1101	63	7	between	between	ADP
ajird-1101	63	8	customer	customer	NOUN
ajird-1101	63	9	engagement	engagement	NOUN
ajird-1101	63	10	and	and	CCONJ
ajird-1101	63	11	repeat	repeat	NOUN
ajird-1101	63	12	patronage	patronage	NOUN
ajird-1101	63	13	of	of	ADP
ajird-1101	63	14	qsrs	qsrs	NOUN
ajird-1101	63	15	in	in	ADP
ajird-1101	63	16	rivers	river	NOUN
ajird-1101	63	17	state	state	PROPN
ajird-1101	63	18	,	,	PUNCT
ajird-1101	63	19	nigeria	nigeria	PROPN
ajird-1101	63	20	?	?	PUNCT
ajird-1101	64	1	4	4	X
ajird-1101	64	2	.	.	X
ajird-1101	64	3	what	what	PRON
ajird-1101	64	4	is	be	AUX
ajird-1101	64	5	the	the	DET
ajird-1101	64	6	relationship	relationship	NOUN
ajird-1101	64	7	between	between	ADP
ajird-1101	64	8	waiting	wait	VERB
ajird-1101	64	9	environment	environment	NOUN
ajird-1101	64	10	and	and	CCONJ
ajird-1101	64	11	repeat	repeat	NOUN
ajird-1101	64	12	patronage	patronage	NOUN
ajird-1101	64	13	of	of	ADP
ajird-1101	64	14	qsrs	qsrs	NOUN
ajird-1101	64	15	in	in	ADP
ajird-1101	64	16	rivers	river	NOUN
ajird-1101	64	17	state	state	PROPN
ajird-1101	64	18	,	,	PUNCT
ajird-1101	64	19	nigeria	nigeria	PROPN
ajird-1101	64	20	?	?	PUNCT
ajird-1101	65	1	the	the	DET
ajird-1101	65	2	essence	essence	NOUN
ajird-1101	65	3	of	of	ADP
ajird-1101	65	4	this	this	DET
ajird-1101	65	5	study	study	NOUN
ajird-1101	65	6	stems	stem	VERB
ajird-1101	65	7	from	from	ADP
ajird-1101	65	8	the	the	DET
ajird-1101	65	9	fact	fact	NOUN
ajird-1101	65	10	that	that	SCONJ
ajird-1101	65	11	it	it	PRON
ajird-1101	65	12	useful	useful	ADJ
ajird-1101	65	13	to	to	PART
ajird-1101	65	14	qsrs	qsrs	VERB
ajird-1101	65	15	that	that	PRON
ajird-1101	65	16	often	often	ADV
ajird-1101	65	17	deal	deal	VERB
ajird-1101	65	18	with	with	ADP
ajird-1101	65	19	large	large	ADJ
ajird-1101	65	20	crowds	crowd	NOUN
ajird-1101	65	21	and	and	CCONJ
ajird-1101	65	22	long	long	ADJ
ajird-1101	65	23	waiting	waiting	NOUN
ajird-1101	65	24	times	time	NOUN
ajird-1101	65	25	.	.	PUNCT
ajird-1101	66	1	by	by	ADP
ajird-1101	66	2	understanding	understand	VERB
ajird-1101	66	3	the	the	DET
ajird-1101	66	4	factors	factor	NOUN
ajird-1101	66	5	that	that	PRON
ajird-1101	66	6	influence	influence	VERB
ajird-1101	66	7	customer	customer	NOUN
ajird-1101	66	8	satisfaction	satisfaction	NOUN
ajird-1101	66	9	in	in	ADP
ajird-1101	66	10	waiting	wait	VERB
ajird-1101	66	11	-	-	PUNCT
ajird-1101	66	12	line	line	NOUN
ajird-1101	66	13	management	management	NOUN
ajird-1101	66	14	;	;	PUNCT
ajird-1101	66	15	these	these	DET
ajird-1101	66	16	companies	company	NOUN
ajird-1101	66	17	can	can	AUX
ajird-1101	66	18	improve	improve	VERB
ajird-1101	66	19	their	their	PRON
ajird-1101	66	20	processes	process	NOUN
ajird-1101	66	21	and	and	CCONJ
ajird-1101	66	22	procedures	procedure	NOUN
ajird-1101	66	23	to	to	PART
ajird-1101	66	24	ensure	ensure	VERB
ajird-1101	66	25	that	that	SCONJ
ajird-1101	66	26	customers	customer	NOUN
ajird-1101	66	27	have	have	VERB
ajird-1101	66	28	a	a	DET
ajird-1101	66	29	positive	positive	ADJ
ajird-1101	66	30	experience	experience	NOUN
ajird-1101	66	31	while	while	SCONJ
ajird-1101	66	32	waiting	wait	VERB
ajird-1101	66	33	on	on	ADP
ajird-1101	66	34	queues	queue	NOUN
ajird-1101	66	35	.	.	PUNCT
ajird-1101	67	1	the	the	DET
ajird-1101	67	2	study	study	NOUN
ajird-1101	67	3	will	will	AUX
ajird-1101	67	4	help	help	VERB
ajird-1101	67	5	fast	fast	ADJ
ajird-1101	67	6	food	food	NOUN
ajird-1101	67	7	establishments	establishment	NOUN
ajird-1101	67	8	identify	identify	VERB
ajird-1101	67	9	the	the	DET
ajird-1101	67	10	areas	area	NOUN
ajird-1101	67	11	where	where	SCONJ
ajird-1101	67	12	they	they	PRON
ajird-1101	67	13	need	need	VERB
ajird-1101	67	14	to	to	PART
ajird-1101	67	15	focus	focus	VERB
ajird-1101	67	16	their	their	PRON
ajird-1101	67	17	attention	attention	NOUN
ajird-1101	67	18	to	to	ADP
ajird-1101	67	19	improving	improve	VERB
ajird-1101	67	20	queuing	queue	VERB
ajird-1101	67	21	management	management	NOUN
ajird-1101	67	22	.	.	PUNCT
ajird-1101	68	1	this	this	PRON
ajird-1101	68	2	will	will	AUX
ajird-1101	68	3	enable	enable	VERB
ajird-1101	68	4	them	they	PRON
ajird-1101	68	5	to	to	PART
ajird-1101	68	6	allocate	allocate	VERB
ajird-1101	68	7	their	their	PRON
ajird-1101	68	8	resources	resource	NOUN
ajird-1101	68	9	more	more	ADV
ajird-1101	68	10	effectively	effectively	ADV
ajird-1101	68	11	and	and	CCONJ
ajird-1101	68	12	efficiently	efficiently	ADV
ajird-1101	68	13	so	so	ADV
ajird-1101	68	14	as	as	SCONJ
ajird-1101	68	15	to	to	PART
ajird-1101	68	16	improve	improve	VERB
ajird-1101	68	17	their	their	PRON
ajird-1101	68	18	overall	overall	ADJ
ajird-1101	68	19	customer	customer	NOUN
ajird-1101	68	20	service	service	NOUN
ajird-1101	68	21	.	.	PUNCT
ajird-1101	69	1	other	other	ADJ
ajird-1101	69	2	business	business	NOUN
ajird-1101	69	3	firms	firm	NOUN
ajird-1101	69	4	within	within	ADP
ajird-1101	69	5	the	the	DET
ajird-1101	69	6	hospitality	hospitality	NOUN
ajird-1101	69	7	industry	industry	NOUN
ajird-1101	69	8	which	which	PRON
ajird-1101	69	9	include	include	VERB
ajird-1101	69	10	hotels	hotel	NOUN
ajird-1101	69	11	,	,	PUNCT
ajird-1101	69	12	local	local	ADJ
ajird-1101	69	13	restaurants	restaurant	NOUN
ajird-1101	69	14	,	,	PUNCT
ajird-1101	69	15	bakeries	bakery	NOUN
ajird-1101	69	16	etc	etc	X
ajird-1101	69	17	.	.	X
ajird-1101	69	18	that	that	PRON
ajird-1101	69	19	rely	rely	VERB
ajird-1101	69	20	on	on	ADP
ajird-1101	69	21	customer	customer	NOUN
ajird-1101	69	22	satisfaction	satisfaction	NOUN
ajird-1101	69	23	,	,	PUNCT
ajird-1101	69	24	will	will	AUX
ajird-1101	69	25	benefit	benefit	VERB
ajird-1101	69	26	from	from	ADP
ajird-1101	69	27	this	this	DET
ajird-1101	69	28	study	study	NOUN
ajird-1101	69	29	by	by	ADP
ajird-1101	69	30	gaining	gain	VERB
ajird-1101	69	31	insights	insight	NOUN
ajird-1101	69	32	into	into	ADP
ajird-1101	69	33	how	how	SCONJ
ajird-1101	69	34	to	to	PART
ajird-1101	69	35	improve	improve	VERB
ajird-1101	69	36	their	their	PRON
ajird-1101	69	37	waiting	wait	VERB
ajird-1101	69	38	line	line	NOUN
ajird-1101	69	39	management	management	NOUN
ajird-1101	69	40	.	.	PUNCT
ajird-1101	70	1	by	by	ADP
ajird-1101	70	2	reducing	reduce	VERB
ajird-1101	70	3	customer	customer	NOUN
ajird-1101	70	4	waiting	wait	VERB
ajird-1101	70	5	times	time	NOUN
ajird-1101	70	6	and	and	CCONJ
ajird-1101	70	7	improving	improve	VERB
ajird-1101	70	8	the	the	DET
ajird-1101	70	9	overall	overall	ADJ
ajird-1101	70	10	customer	customer	NOUN
ajird-1101	70	11	experience	experience	NOUN
ajird-1101	70	12	,	,	PUNCT
ajird-1101	70	13	these	these	DET
ajird-1101	70	14	businesses	business	NOUN
ajird-1101	70	15	can	can	AUX
ajird-1101	70	16	enhance	enhance	VERB
ajird-1101	70	17	customer	customer	NOUN
ajird-1101	70	18	loyalty	loyalty	NOUN
ajird-1101	70	19	and	and	CCONJ
ajird-1101	70	20	improve	improve	VERB
ajird-1101	70	21	their	their	PRON
ajird-1101	70	22	bottom	bottom	ADJ
ajird-1101	70	23	line	line	NOUN
ajird-1101	70	24	.	.	PUNCT
ajird-1101	71	1	lastly	lastly	ADV
ajird-1101	71	2	,	,	PUNCT
ajird-1101	71	3	the	the	DET
ajird-1101	71	4	study	study	NOUN
ajird-1101	71	5	would	would	AUX
ajird-1101	71	6	be	be	AUX
ajird-1101	71	7	useful	useful	ADJ
ajird-1101	71	8	as	as	ADP
ajird-1101	71	9	a	a	DET
ajird-1101	71	10	future	future	ADJ
ajird-1101	71	11	reference	reference	NOUN
ajird-1101	71	12	point	point	NOUN
ajird-1101	71	13	to	to	ADP
ajird-1101	71	14	academia	academia	NOUN
ajird-1101	71	15	and	and	CCONJ
ajird-1101	71	16	other	other	ADJ
ajird-1101	71	17	researchers	researcher	NOUN
ajird-1101	71	18	that	that	PRON
ajird-1101	71	19	may	may	AUX
ajird-1101	71	20	develop	develop	VERB
ajird-1101	71	21	interest	interest	NOUN
ajird-1101	71	22	on	on	ADP
ajird-1101	71	23	the	the	DET
ajird-1101	71	24	subject	subject	NOUN
ajird-1101	71	25	matter	matter	NOUN
ajird-1101	71	26	for	for	ADP
ajird-1101	71	27	future	future	ADJ
ajird-1101	71	28	studies	study	NOUN
ajird-1101	71	29	.	.	PUNCT
ajird-1101	72	1	the	the	DET
ajird-1101	72	2	scope	scope	NOUN
ajird-1101	72	3	of	of	ADP
ajird-1101	72	4	this	this	DET
ajird-1101	72	5	investigation	investigation	NOUN
ajird-1101	72	6	at	at	ADP
ajird-1101	72	7	the	the	DET
ajird-1101	72	8	content	content	NOUN
ajird-1101	72	9	level	level	NOUN
ajird-1101	72	10	,	,	PUNCT
ajird-1101	72	11	encompassed	encompass	VERB
ajird-1101	72	12	the	the	DET
ajird-1101	72	13	primary	primary	ADJ
ajird-1101	72	14	themes	theme	NOUN
ajird-1101	72	15	and	and	CCONJ
ajird-1101	72	16	of	of	ADP
ajird-1101	72	17	the	the	DET
ajird-1101	72	18	study	study	NOUN
ajird-1101	72	19	namely	namely	ADV
ajird-1101	72	20	waiting	wait	VERB
ajird-1101	72	21	line	line	NOUN
ajird-1101	72	22	management	management	NOUN
ajird-1101	72	23	,	,	PUNCT
ajird-1101	72	24	perception	perception	NOUN
ajird-1101	72	25	of	of	ADP
ajird-1101	72	26	waiting	wait	VERB
ajird-1101	72	27	time	time	NOUN
ajird-1101	72	28	,	,	PUNCT
ajird-1101	72	29	customer	customer	NOUN
ajird-1101	72	30	engagement	engagement	NOUN
ajird-1101	72	31	,	,	PUNCT
ajird-1101	72	32	staff	staff	NOUN
ajird-1101	72	33	empathy	empathy	NOUN
ajird-1101	72	34	,	,	PUNCT
ajird-1101	72	35	waiting	wait	VERB
ajird-1101	72	36	environment	environment	NOUN
ajird-1101	72	37	and	and	CCONJ
ajird-1101	72	38	positive	positive	ADJ
ajird-1101	72	39	word	word	NOUN
ajird-1101	72	40	of	of	ADP
ajird-1101	72	41	mouth	mouth	NOUN
ajird-1101	72	42	.	.	PUNCT
ajird-1101	73	1	at	at	ADP
ajird-1101	73	2	the	the	DET
ajird-1101	73	3	geographical	geographical	ADJ
ajird-1101	73	4	level	level	NOUN
ajird-1101	73	5	,	,	PUNCT
ajird-1101	73	6	the	the	DET
ajird-1101	73	7	study	study	NOUN
ajird-1101	73	8	was	be	AUX
ajird-1101	73	9	carried	carry	VERB
ajird-1101	73	10	out	out	ADP
ajird-1101	73	11	is	be	AUX
ajird-1101	73	12	rivers	river	NOUN
ajird-1101	73	13	state	state	PROPN
ajird-1101	73	14	,	,	PUNCT
ajird-1101	73	15	nigeria	nigeria	PROPN
ajird-1101	73	16	;	;	PUNCT
ajird-1101	73	17	limiting	limit	VERB
ajird-1101	73	18	it	it	PRON
ajird-1101	73	19	to	to	PART
ajird-1101	73	20	qsrs	qsrs	VERB
ajird-1101	73	21	in	in	ADP
ajird-1101	73	22	the	the	DET
ajird-1101	73	23	state	state	NOUN
ajird-1101	73	24	.	.	PUNCT
ajird-1101	74	1	while	while	SCONJ
ajird-1101	74	2	the	the	DET
ajird-1101	74	3	unit	unit	NOUN
ajird-1101	74	4	of	of	ADP
ajird-1101	74	5	analysis	analysis	NOUN
ajird-1101	74	6	was	be	AUX
ajird-1101	74	7	at	at	ADP
ajird-1101	74	8	the	the	DET
ajird-1101	74	9	macro	macro	NOUN
ajird-1101	74	10	-	-	NOUN
ajird-1101	74	11	level	level	NOUN
ajird-1101	74	12	due	due	ADP
ajird-1101	74	13	to	to	ADP
ajird-1101	74	14	its	its	PRON
ajird-1101	74	15	involvement	involvement	NOUN
ajird-1101	74	16	with	with	ADP
ajird-1101	74	17	multiple	multiple	ADJ
ajird-1101	74	18	fast	fast	ADJ
ajird-1101	74	19	-	-	PUNCT
ajird-1101	74	20	food	food	NOUN
ajird-1101	74	21	organisations	organisation	NOUN
ajird-1101	74	22	located	locate	VERB
ajird-1101	74	23	in	in	ADP
ajird-1101	74	24	rivers	river	NOUN
ajird-1101	74	25	state	state	NOUN
ajird-1101	74	26	.	.	PUNCT
ajird-1101	75	1	literature	literature	PROPN
ajird-1101	75	2	review	review	VERB
ajird-1101	75	3	the	the	DET
ajird-1101	75	4	literature	literature	NOUN
ajird-1101	75	5	review	review	NOUN
ajird-1101	75	6	for	for	ADP
ajird-1101	75	7	this	this	DET
ajird-1101	75	8	study	study	NOUN
ajird-1101	75	9	was	be	AUX
ajird-1101	75	10	conducted	conduct	VERB
ajird-1101	75	11	in	in	ADP
ajird-1101	75	12	accordance	accordance	NOUN
ajird-1101	75	13	with	with	ADP
ajird-1101	75	14	three	three	NUM
ajird-1101	75	15	broad	broad	ADJ
ajird-1101	75	16	headings	heading	NOUN
ajird-1101	75	17	:	:	PUNCT
ajird-1101	75	18	conceptual	conceptual	ADJ
ajird-1101	75	19	clarifications	clarification	NOUN
ajird-1101	75	20	,	,	PUNCT
ajird-1101	75	21	theoretical	theoretical	ADJ
ajird-1101	75	22	underpinning	underpinning	NOUN
ajird-1101	75	23	and	and	CCONJ
ajird-1101	75	24	empirical	empirical	ADJ
ajird-1101	75	25	literature	literature	NOUN
ajird-1101	75	26	.	.	PUNCT
ajird-1101	76	1	conceptual	conceptual	ADJ
ajird-1101	76	2	clarifications	clarification	NOUN
ajird-1101	76	3	concept	concept	NOUN
ajird-1101	76	4	of	of	ADP
ajird-1101	76	5	waiting	wait	VERB
ajird-1101	76	6	line	line	NOUN
ajird-1101	76	7	management	management	NOUN
ajird-1101	76	8	waiting	wait	VERB
ajird-1101	76	9	line	line	NOUN
ajird-1101	76	10	or	or	CCONJ
ajird-1101	76	11	queue	queue	NOUN
ajird-1101	76	12	is	be	AUX
ajird-1101	76	13	precisely	precisely	ADV
ajird-1101	76	14	what	what	PRON
ajird-1101	76	15	its	its	PRON
ajird-1101	76	16	name	name	NOUN
ajird-1101	76	17	implies	imply	VERB
ajird-1101	76	18	;	;	PUNCT
ajird-1101	76	19	it	it	PRON
ajird-1101	76	20	occurs	occur	VERB
ajird-1101	76	21	when	when	SCONJ
ajird-1101	76	22	something	something	PRON
ajird-1101	76	23	or	or	CCONJ
ajird-1101	76	24	someone	someone	PRON
ajird-1101	76	25	waits	wait	VERB
ajird-1101	76	26	for	for	ADP
ajird-1101	76	27	something	something	PRON
ajird-1101	76	28	else	else	ADV
ajird-1101	76	29	to	to	PART
ajird-1101	76	30	happen	happen	VERB
ajird-1101	76	31	,	,	PUNCT
ajird-1101	76	32	such	such	ADJ
ajird-1101	76	33	as	as	ADP
ajird-1101	76	34	an	an	DET
ajird-1101	76	35	activity	activity	NOUN
ajird-1101	76	36	or	or	CCONJ
ajird-1101	76	37	a	a	DET
ajird-1101	76	38	transaction	transaction	NOUN
ajird-1101	76	39	.	.	PUNCT
ajird-1101	77	1	waiting	wait	VERB
ajird-1101	77	2	line	line	NOUN
ajird-1101	77	3	management	management	NOUN
ajird-1101	77	4	refers	refer	VERB
ajird-1101	77	5	to	to	ADP
ajird-1101	77	6	the	the	DET
ajird-1101	77	7	practice	practice	NOUN
ajird-1101	77	8	of	of	ADP
ajird-1101	77	9	optimizing	optimize	VERB
ajird-1101	77	10	the	the	DET
ajird-1101	77	11	management	management	NOUN
ajird-1101	77	12	of	of	ADP
ajird-1101	77	13	queues	queue	NOUN
ajird-1101	77	14	and	and	CCONJ
ajird-1101	77	15	waiting	wait	VERB
ajird-1101	77	16	times	time	NOUN
ajird-1101	77	17	to	to	PART
ajird-1101	77	18	improve	improve	VERB
ajird-1101	77	19	customer	customer	NOUN
ajird-1101	77	20	experiences	experience	NOUN
ajird-1101	77	21	.	.	PUNCT
ajird-1101	78	1	it	it	PRON
ajird-1101	78	2	can	can	AUX
ajird-1101	78	3	be	be	AUX
ajird-1101	78	4	defined	define	VERB
ajird-1101	78	5	as	as	ADP
ajird-1101	78	6	the	the	DET
ajird-1101	78	7	strategic	strategic	ADJ
ajird-1101	78	8	use	use	NOUN
ajird-1101	78	9	of	of	ADP
ajird-1101	78	10	operational	operational	ADJ
ajird-1101	78	11	tactics	tactic	NOUN
ajird-1101	78	12	to	to	PART
ajird-1101	78	13	manage	manage	VERB
ajird-1101	78	14	customer	customer	NOUN
ajird-1101	78	15	queues	queue	NOUN
ajird-1101	78	16	and	and	CCONJ
ajird-1101	78	17	waiting	waiting	NOUN
ajird-1101	78	18	times	time	NOUN
ajird-1101	78	19	.	.	PUNCT
ajird-1101	79	1	"	"	PUNCT
ajird-1101	79	2	waiting	wait	VERB
ajird-1101	79	3	line	line	NOUN
ajird-1101	79	4	management	management	NOUN
ajird-1101	79	5	"	"	PUNCT
ajird-1101	79	6	focuses	focus	VERB
ajird-1101	79	7	american	american	PROPN
ajird-1101	79	8	journal	journal	PROPN
ajird-1101	79	9	of	of	ADP
ajird-1101	79	10	interdisciplinary	interdisciplinary	ADJ
ajird-1101	79	11	research	research	NOUN
ajird-1101	79	12	and	and	CCONJ
ajird-1101	79	13	development	development	NOUN
ajird-1101	79	14	issn	issn	PROPN
ajird-1101	79	15	online	online	NOUN
ajird-1101	79	16	:	:	PUNCT
ajird-1101	79	17	2771	2771	NUM
ajird-1101	79	18	-	-	SYM
ajird-1101	79	19	8948	8948	NUM
ajird-1101	79	20	website	website	NOUN
ajird-1101	79	21	:	:	PUNCT
ajird-1101	79	22	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	79	23	volume	volume	NOUN
ajird-1101	79	24	27	27	NUM
ajird-1101	79	25	,	,	PUNCT
ajird-1101	79	26	april	april	PROPN
ajird-1101	79	27	2024	2024	NUM
ajird-1101	79	28	123	123	NUM
ajird-1101	79	29	|	|	ADV
ajird-1101	79	30	p	p	NOUN
ajird-1101	79	31	a	a	DET
ajird-1101	79	32	g	g	NOUN
ajird-1101	79	33	e	e	NOUN
ajird-1101	79	34	on	on	ADP
ajird-1101	79	35	the	the	DET
ajird-1101	79	36	study	study	NOUN
ajird-1101	79	37	and	and	CCONJ
ajird-1101	79	38	modelling	modelling	NOUN
ajird-1101	79	39	of	of	ADP
ajird-1101	79	40	queues	queue	NOUN
ajird-1101	79	41	,	,	PUNCT
ajird-1101	79	42	as	as	ADV
ajird-1101	79	43	well	well	ADV
ajird-1101	79	44	as	as	ADP
ajird-1101	79	45	the	the	DET
ajird-1101	79	46	implementation	implementation	NOUN
ajird-1101	79	47	of	of	ADP
ajird-1101	79	48	managerial	managerial	ADJ
ajird-1101	79	49	strategies	strategy	NOUN
ajird-1101	79	50	that	that	PRON
ajird-1101	79	51	reduce	reduce	VERB
ajird-1101	79	52	consumer	consumer	NOUN
ajird-1101	79	53	wait	wait	NOUN
ajird-1101	79	54	times	time	NOUN
ajird-1101	79	55	.	.	PUNCT
ajird-1101	80	1	it	it	PRON
ajird-1101	80	2	encompasses	encompass	VERB
ajird-1101	80	3	the	the	DET
ajird-1101	80	4	process	process	NOUN
ajird-1101	80	5	of	of	ADP
ajird-1101	80	6	strategizing	strategizing	NOUN
ajird-1101	80	7	,	,	PUNCT
ajird-1101	80	8	coordinating	coordinating	NOUN
ajird-1101	80	9	and	and	CCONJ
ajird-1101	80	10	organizing	organize	VERB
ajird-1101	80	11	the	the	DET
ajird-1101	80	12	movement	movement	NOUN
ajird-1101	80	13	of	of	ADP
ajird-1101	80	14	customers	customer	NOUN
ajird-1101	80	15	through	through	ADP
ajird-1101	80	16	a	a	DET
ajird-1101	80	17	waiting	wait	VERB
ajird-1101	80	18	line	line	NOUN
ajird-1101	80	19	.	.	PUNCT
ajird-1101	81	1	waiting	wait	VERB
ajird-1101	81	2	lines	line	NOUN
ajird-1101	81	3	seem	seem	VERB
ajird-1101	81	4	to	to	PART
ajird-1101	81	5	be	be	AUX
ajird-1101	81	6	general	general	ADJ
ajird-1101	81	7	phenomenon	phenomenon	NOUN
ajird-1101	81	8	in	in	ADP
ajird-1101	81	9	our	our	PRON
ajird-1101	81	10	day	day	NOUN
ajird-1101	81	11	-	-	PUNCT
ajird-1101	81	12	to	to	ADP
ajird-1101	81	13	-	-	PUNCT
ajird-1101	81	14	day	day	NOUN
ajird-1101	81	15	lives	life	NOUN
ajird-1101	81	16	.	.	PUNCT
ajird-1101	82	1	undeniably	undeniably	ADV
ajird-1101	82	2	,	,	PUNCT
ajird-1101	82	3	it	it	PRON
ajird-1101	82	4	holds	hold	VERB
ajird-1101	82	5	significant	significant	ADJ
ajird-1101	82	6	importance	importance	NOUN
ajird-1101	82	7	for	for	ADP
ajird-1101	82	8	various	various	ADJ
ajird-1101	82	9	enterprises	enterprise	NOUN
ajird-1101	82	10	,	,	PUNCT
ajird-1101	82	11	including	include	VERB
ajird-1101	82	12	those	those	PRON
ajird-1101	82	13	involved	involve	VERB
ajird-1101	82	14	in	in	ADP
ajird-1101	82	15	quick	quick	ADJ
ajird-1101	82	16	service	service	NOUN
ajird-1101	82	17	.	.	PUNCT
ajird-1101	83	1	implementing	implement	VERB
ajird-1101	83	2	effective	effective	ADJ
ajird-1101	83	3	waiting	waiting	NOUN
ajird-1101	83	4	line	line	NOUN
ajird-1101	83	5	management	management	NOUN
ajird-1101	83	6	practices	practice	NOUN
ajird-1101	83	7	can	can	AUX
ajird-1101	83	8	yield	yield	VERB
ajird-1101	83	9	favourable	favourable	ADJ
ajird-1101	83	10	outcomes	outcome	NOUN
ajird-1101	83	11	such	such	ADJ
ajird-1101	83	12	as	as	ADP
ajird-1101	83	13	reduced	reduce	VERB
ajird-1101	83	14	customer	customer	NOUN
ajird-1101	83	15	wait	wait	NOUN
ajird-1101	83	16	-	-	PUNCT
ajird-1101	83	17	times	time	NOUN
ajird-1101	83	18	,	,	PUNCT
ajird-1101	83	19	heightened	heighten	VERB
ajird-1101	83	20	customer	customer	NOUN
ajird-1101	83	21	satisfaction	satisfaction	NOUN
ajird-1101	83	22	levels	level	NOUN
ajird-1101	83	23	,	,	PUNCT
ajird-1101	83	24	and	and	CCONJ
ajird-1101	83	25	enhanced	enhance	VERB
ajird-1101	83	26	employee	employee	NOUN
ajird-1101	83	27	productivity	productivity	NOUN
ajird-1101	83	28	(	(	PUNCT
ajird-1101	83	29	chen	chen	PROPN
ajird-1101	83	30	&	&	CCONJ
ajird-1101	83	31	shen	shen	PROPN
ajird-1101	83	32	,	,	PUNCT
ajird-1101	83	33	2018	2018	NUM
ajird-1101	83	34	;	;	PUNCT
ajird-1101	83	35	cui	cui	PROPN
ajird-1101	83	36	&	&	CCONJ
ajird-1101	83	37	wu	wu	PROPN
ajird-1101	83	38	,	,	PUNCT
ajird-1101	83	39	2018	2018	NUM
ajird-1101	83	40	;	;	PUNCT
ajird-1101	83	41	kumar	kumar	PROPN
ajird-1101	83	42	&	&	CCONJ
ajird-1101	83	43	sridhar	sridhar	PROPN
ajird-1101	83	44	,	,	PUNCT
ajird-1101	83	45	2016	2016	NUM
ajird-1101	83	46	)	)	PUNCT
ajird-1101	83	47	.	.	PUNCT
ajird-1101	84	1	this	this	PRON
ajird-1101	84	2	may	may	AUX
ajird-1101	84	3	involve	involve	VERB
ajird-1101	84	4	implementing	implement	VERB
ajird-1101	84	5	a	a	DET
ajird-1101	84	6	range	range	NOUN
ajird-1101	84	7	of	of	ADP
ajird-1101	84	8	tactics	tactic	NOUN
ajird-1101	84	9	,	,	PUNCT
ajird-1101	84	10	such	such	ADJ
ajird-1101	84	11	as	as	ADP
ajird-1101	84	12	queue	queue	NOUN
ajird-1101	84	13	design	design	NOUN
ajird-1101	84	14	,	,	PUNCT
ajird-1101	84	15	staffing	staffing	NOUN
ajird-1101	84	16	levels	level	NOUN
ajird-1101	84	17	,	,	PUNCT
ajird-1101	84	18	and	and	CCONJ
ajird-1101	84	19	service	service	NOUN
ajird-1101	84	20	policies	policy	NOUN
ajird-1101	84	21	,	,	PUNCT
ajird-1101	84	22	that	that	PRON
ajird-1101	84	23	work	work	VERB
ajird-1101	84	24	together	together	ADV
ajird-1101	84	25	to	to	PART
ajird-1101	84	26	minimize	minimize	VERB
ajird-1101	84	27	customer	customer	NOUN
ajird-1101	84	28	waiting	waiting	NOUN
ajird-1101	84	29	times	time	NOUN
ajird-1101	84	30	and	and	CCONJ
ajird-1101	84	31	maximize	maximize	VERB
ajird-1101	84	32	customer	customer	NOUN
ajird-1101	84	33	satisfaction	satisfaction	NOUN
ajird-1101	84	34	(	(	PUNCT
ajird-1101	84	35	chen	chen	PROPN
ajird-1101	84	36	&	&	CCONJ
ajird-1101	84	37	shen	shen	PROPN
ajird-1101	84	38	,	,	PUNCT
ajird-1101	84	39	2018	2018	NUM
ajird-1101	84	40	)	)	PUNCT
ajird-1101	84	41	.	.	PUNCT
ajird-1101	85	1	this	this	PRON
ajird-1101	85	2	may	may	AUX
ajird-1101	85	3	also	also	ADV
ajird-1101	85	4	include	include	VERB
ajird-1101	85	5	using	use	VERB
ajird-1101	85	6	metrics	metric	NOUN
ajird-1101	85	7	such	such	ADJ
ajird-1101	85	8	as	as	ADP
ajird-1101	85	9	average	average	ADJ
ajird-1101	85	10	waiting	waiting	NOUN
ajird-1101	85	11	time	time	NOUN
ajird-1101	85	12	,	,	PUNCT
ajird-1101	85	13	queue	queue	NOUN
ajird-1101	85	14	length	length	NOUN
ajird-1101	85	15	,	,	PUNCT
ajird-1101	85	16	and	and	CCONJ
ajird-1101	85	17	abandonment	abandonment	NOUN
ajird-1101	85	18	rates	rate	NOUN
ajird-1101	85	19	to	to	PART
ajird-1101	85	20	monitor	monitor	VERB
ajird-1101	85	21	queue	queue	NOUN
ajird-1101	85	22	performance	performance	NOUN
ajird-1101	85	23	,	,	PUNCT
ajird-1101	85	24	as	as	ADV
ajird-1101	85	25	well	well	ADV
ajird-1101	85	26	as	as	ADP
ajird-1101	85	27	implementing	implement	VERB
ajird-1101	85	28	tools	tool	NOUN
ajird-1101	85	29	such	such	ADJ
ajird-1101	85	30	as	as	ADP
ajird-1101	85	31	self	self	NOUN
ajird-1101	85	32	-	-	PUNCT
ajird-1101	85	33	service	service	NOUN
ajird-1101	85	34	kiosks	kiosk	NOUN
ajird-1101	85	35	,	,	PUNCT
ajird-1101	85	36	digital	digital	ADJ
ajird-1101	85	37	signage	signage	NOUN
ajird-1101	85	38	,	,	PUNCT
ajird-1101	85	39	and	and	CCONJ
ajird-1101	85	40	mobile	mobile	ADJ
ajird-1101	85	41	apps	app	NOUN
ajird-1101	85	42	to	to	PART
ajird-1101	85	43	improve	improve	VERB
ajird-1101	85	44	customer	customer	NOUN
ajird-1101	85	45	experiences	experience	NOUN
ajird-1101	85	46	(	(	PUNCT
ajird-1101	85	47	kumar	kumar	PROPN
ajird-1101	85	48	&	&	CCONJ
ajird-1101	85	49	sridhar	sridhar	PROPN
ajird-1101	85	50	,	,	PUNCT
ajird-1101	85	51	2016	2016	NUM
ajird-1101	85	52	)	)	PUNCT
ajird-1101	85	53	.	.	PUNCT
ajird-1101	86	1	other	other	ADJ
ajird-1101	86	2	strategies	strategy	NOUN
ajird-1101	86	3	may	may	AUX
ajird-1101	86	4	include	include	VERB
ajird-1101	86	5	providing	provide	VERB
ajird-1101	86	6	customers	customer	NOUN
ajird-1101	86	7	with	with	ADP
ajird-1101	86	8	estimated	estimate	VERB
ajird-1101	86	9	waiting	waiting	NOUN
ajird-1101	86	10	times	time	NOUN
ajird-1101	86	11	,	,	PUNCT
ajird-1101	86	12	offering	offer	VERB
ajird-1101	86	13	them	they	PRON
ajird-1101	86	14	options	option	NOUN
ajird-1101	86	15	for	for	ADP
ajird-1101	86	16	alternative	alternative	ADJ
ajird-1101	86	17	service	service	NOUN
ajird-1101	86	18	channels	channel	NOUN
ajird-1101	86	19	,	,	PUNCT
ajird-1101	86	20	and	and	CCONJ
ajird-1101	86	21	providing	provide	VERB
ajird-1101	86	22	them	they	PRON
ajird-1101	86	23	with	with	ADP
ajird-1101	86	24	updates	update	NOUN
ajird-1101	86	25	on	on	ADP
ajird-1101	86	26	their	their	PRON
ajird-1101	86	27	progress	progress	NOUN
ajird-1101	86	28	through	through	ADP
ajird-1101	86	29	the	the	DET
ajird-1101	86	30	queue	queue	NOUN
ajird-1101	86	31	(	(	PUNCT
ajird-1101	86	32	sorour	sorour	PROPN
ajird-1101	86	33	&	&	CCONJ
ajird-1101	86	34	kabir	kabir	PROPN
ajird-1101	86	35	,	,	PUNCT
ajird-1101	86	36	2016	2016	NUM
ajird-1101	86	37	)	)	PUNCT
ajird-1101	86	38	.	.	PUNCT
ajird-1101	87	1	operations	operation	NOUN
ajird-1101	87	2	management	management	NOUN
ajird-1101	87	3	approach	approach	NOUN
ajird-1101	87	4	to	to	ADP
ajird-1101	87	5	waiting	wait	VERB
ajird-1101	87	6	line	line	NOUN
ajird-1101	87	7	management	management	NOUN
ajird-1101	87	8	one	one	NUM
ajird-1101	87	9	of	of	ADP
ajird-1101	87	10	the	the	DET
ajird-1101	87	11	primary	primary	ADJ
ajird-1101	87	12	reasons	reason	NOUN
ajird-1101	87	13	for	for	ADP
ajird-1101	87	14	managing	manage	VERB
ajird-1101	87	15	waiting	waiting	NOUN
ajird-1101	87	16	times	time	NOUN
ajird-1101	87	17	is	be	AUX
ajird-1101	87	18	to	to	PART
ajird-1101	87	19	enhance	enhance	VERB
ajird-1101	87	20	customer	customer	NOUN
ajird-1101	87	21	satisfaction	satisfaction	NOUN
ajird-1101	87	22	.	.	PUNCT
ajird-1101	88	1	studies	study	NOUN
ajird-1101	88	2	have	have	AUX
ajird-1101	88	3	shown	show	VERB
ajird-1101	88	4	that	that	SCONJ
ajird-1101	88	5	long	long	ADJ
ajird-1101	88	6	waiting	waiting	NOUN
ajird-1101	88	7	times	time	NOUN
ajird-1101	88	8	can	can	AUX
ajird-1101	88	9	lead	lead	VERB
ajird-1101	88	10	to	to	ADP
ajird-1101	88	11	dissatisfaction	dissatisfaction	NOUN
ajird-1101	88	12	among	among	ADP
ajird-1101	88	13	customers	customer	NOUN
ajird-1101	88	14	and	and	CCONJ
ajird-1101	88	15	even	even	ADV
ajird-1101	88	16	result	result	VERB
ajird-1101	88	17	in	in	ADP
ajird-1101	88	18	them	they	PRON
ajird-1101	88	19	abandoning	abandon	VERB
ajird-1101	88	20	the	the	DET
ajird-1101	88	21	service	service	NOUN
ajird-1101	88	22	altogether	altogether	ADV
ajird-1101	88	23	(	(	PUNCT
ajird-1101	88	24	hui	hui	PROPN
ajird-1101	88	25	&	&	CCONJ
ajird-1101	88	26	tse	tse	PROPN
ajird-1101	88	27	,	,	PUNCT
ajird-1101	88	28	2013	2013	NUM
ajird-1101	88	29	)	)	PUNCT
ajird-1101	88	30	.	.	PUNCT
ajird-1101	89	1	this	this	PRON
ajird-1101	89	2	can	can	AUX
ajird-1101	89	3	have	have	VERB
ajird-1101	89	4	a	a	DET
ajird-1101	89	5	detrimental	detrimental	ADJ
ajird-1101	89	6	impact	impact	NOUN
ajird-1101	89	7	on	on	ADP
ajird-1101	89	8	the	the	DET
ajird-1101	89	9	reputation	reputation	NOUN
ajird-1101	89	10	of	of	ADP
ajird-1101	89	11	the	the	DET
ajird-1101	89	12	business	business	NOUN
ajird-1101	89	13	and	and	CCONJ
ajird-1101	89	14	ultimately	ultimately	ADV
ajird-1101	89	15	result	result	VERB
ajird-1101	89	16	in	in	ADP
ajird-1101	89	17	a	a	DET
ajird-1101	89	18	loss	loss	NOUN
ajird-1101	89	19	of	of	ADP
ajird-1101	89	20	revenue	revenue	NOUN
ajird-1101	89	21	.	.	PUNCT
ajird-1101	90	1	therefore	therefore	ADV
ajird-1101	90	2	,	,	PUNCT
ajird-1101	90	3	businesses	business	NOUN
ajird-1101	90	4	need	need	VERB
ajird-1101	90	5	to	to	PART
ajird-1101	90	6	implement	implement	VERB
ajird-1101	90	7	effective	effective	ADJ
ajird-1101	90	8	waiting	waiting	NOUN
ajird-1101	90	9	line	line	NOUN
ajird-1101	90	10	management	management	NOUN
ajird-1101	90	11	strategies	strategy	NOUN
ajird-1101	90	12	to	to	PART
ajird-1101	90	13	ensure	ensure	VERB
ajird-1101	90	14	that	that	SCONJ
ajird-1101	90	15	customers	customer	NOUN
ajird-1101	90	16	are	be	AUX
ajird-1101	90	17	not	not	PART
ajird-1101	90	18	waiting	wait	VERB
ajird-1101	90	19	for	for	ADP
ajird-1101	90	20	extended	extended	ADJ
ajird-1101	90	21	periods	period	NOUN
ajird-1101	90	22	.	.	PUNCT
ajird-1101	91	1	waiting	wait	VERB
ajird-1101	91	2	line	line	NOUN
ajird-1101	91	3	management	management	NOUN
ajird-1101	91	4	is	be	AUX
ajird-1101	91	5	an	an	DET
ajird-1101	91	6	essential	essential	ADJ
ajird-1101	91	7	aspect	aspect	NOUN
ajird-1101	91	8	of	of	ADP
ajird-1101	91	9	operational	operational	ADJ
ajird-1101	91	10	management	management	NOUN
ajird-1101	91	11	for	for	ADP
ajird-1101	91	12	event	event	NOUN
ajird-1101	91	13	planning	planning	NOUN
ajird-1101	91	14	and	and	CCONJ
ajird-1101	91	15	management	management	NOUN
ajird-1101	91	16	.	.	PUNCT
ajird-1101	92	1	the	the	DET
ajird-1101	92	2	approach	approach	NOUN
ajird-1101	92	3	to	to	ADP
ajird-1101	92	4	managing	manage	VERB
ajird-1101	92	5	queues	queue	NOUN
ajird-1101	92	6	is	be	AUX
ajird-1101	92	7	critical	critical	ADJ
ajird-1101	92	8	in	in	ADP
ajird-1101	92	9	ensuring	ensure	VERB
ajird-1101	92	10	customer	customer	NOUN
ajird-1101	92	11	satisfaction	satisfaction	NOUN
ajird-1101	92	12	,	,	PUNCT
ajird-1101	92	13	efficient	efficient	ADJ
ajird-1101	92	14	service	service	NOUN
ajird-1101	92	15	delivery	delivery	NOUN
ajird-1101	92	16	and	and	CCONJ
ajird-1101	92	17	the	the	DET
ajird-1101	92	18	success	success	NOUN
ajird-1101	92	19	of	of	ADP
ajird-1101	92	20	the	the	DET
ajird-1101	92	21	event	event	NOUN
ajird-1101	92	22	.	.	PUNCT
ajird-1101	93	1	according	accord	VERB
ajird-1101	93	2	to	to	ADP
ajird-1101	93	3	mccarter	mccarter	PROPN
ajird-1101	93	4	et	et	PROPN
ajird-1101	93	5	al	al	PROPN
ajird-1101	93	6	.	.	PROPN
ajird-1101	94	1	(	(	PUNCT
ajird-1101	94	2	2018	2018	NUM
ajird-1101	94	3	)	)	PUNCT
ajird-1101	94	4	,	,	PUNCT
ajird-1101	94	5	waiting	wait	VERB
ajird-1101	94	6	line	line	NOUN
ajird-1101	94	7	management	management	NOUN
ajird-1101	94	8	is	be	AUX
ajird-1101	94	9	a	a	DET
ajird-1101	94	10	crucial	crucial	ADJ
ajird-1101	94	11	aspect	aspect	NOUN
ajird-1101	94	12	of	of	ADP
ajird-1101	94	13	operations	operation	NOUN
ajird-1101	94	14	management	management	NOUN
ajird-1101	94	15	,	,	PUNCT
ajird-1101	94	16	which	which	PRON
ajird-1101	94	17	involves	involve	VERB
ajird-1101	94	18	planning	plan	VERB
ajird-1101	94	19	and	and	CCONJ
ajird-1101	94	20	managing	manage	VERB
ajird-1101	94	21	the	the	DET
ajird-1101	94	22	flow	flow	NOUN
ajird-1101	94	23	of	of	ADP
ajird-1101	94	24	customers	customer	NOUN
ajird-1101	94	25	or	or	CCONJ
ajird-1101	94	26	attendees	attendee	NOUN
ajird-1101	94	27	through	through	ADP
ajird-1101	94	28	a	a	DET
ajird-1101	94	29	queuing	queue	VERB
ajird-1101	94	30	system	system	NOUN
ajird-1101	94	31	in	in	ADP
ajird-1101	94	32	a	a	DET
ajird-1101	94	33	way	way	NOUN
ajird-1101	94	34	that	that	PRON
ajird-1101	94	35	optimizes	optimize	VERB
ajird-1101	94	36	efficiency	efficiency	NOUN
ajird-1101	94	37	,	,	PUNCT
ajird-1101	94	38	minimizes	minimize	VERB
ajird-1101	94	39	waiting	waiting	NOUN
ajird-1101	94	40	times	time	NOUN
ajird-1101	94	41	and	and	CCONJ
ajird-1101	94	42	maximizes	maximize	VERB
ajird-1101	94	43	customer	customer	NOUN
ajird-1101	94	44	satisfaction	satisfaction	NOUN
ajird-1101	94	45	.	.	PUNCT
ajird-1101	95	1	the	the	DET
ajird-1101	95	2	operational	operational	ADJ
ajird-1101	95	3	management	management	NOUN
ajird-1101	95	4	approach	approach	NOUN
ajird-1101	95	5	to	to	ADP
ajird-1101	95	6	event	event	NOUN
ajird-1101	95	7	waiting	wait	VERB
ajird-1101	95	8	line	line	NOUN
ajird-1101	95	9	management	management	NOUN
ajird-1101	95	10	involves	involve	VERB
ajird-1101	95	11	several	several	ADJ
ajird-1101	95	12	strategies	strategy	NOUN
ajird-1101	95	13	that	that	PRON
ajird-1101	95	14	help	help	VERB
ajird-1101	95	15	to	to	PART
ajird-1101	95	16	manage	manage	VERB
ajird-1101	95	17	queues	queue	NOUN
ajird-1101	95	18	effectively	effectively	ADV
ajird-1101	95	19	.	.	PUNCT
ajird-1101	96	1	one	one	NUM
ajird-1101	96	2	of	of	ADP
ajird-1101	96	3	the	the	DET
ajird-1101	96	4	key	key	ADJ
ajird-1101	96	5	strategies	strategy	NOUN
ajird-1101	96	6	is	be	AUX
ajird-1101	96	7	the	the	DET
ajird-1101	96	8	use	use	NOUN
ajird-1101	96	9	of	of	ADP
ajird-1101	96	10	technology	technology	NOUN
ajird-1101	96	11	to	to	PART
ajird-1101	96	12	manage	manage	VERB
ajird-1101	96	13	queues	queue	NOUN
ajird-1101	96	14	.	.	PUNCT
ajird-1101	97	1	technology	technology	NOUN
ajird-1101	97	2	such	such	ADJ
ajird-1101	97	3	as	as	ADP
ajird-1101	97	4	virtual	virtual	ADJ
ajird-1101	97	5	queuing	queuing	NOUN
ajird-1101	97	6	systems	system	NOUN
ajird-1101	97	7	,	,	PUNCT
ajird-1101	97	8	mobile	mobile	ADJ
ajird-1101	97	9	apps	app	NOUN
ajird-1101	97	10	,	,	PUNCT
ajird-1101	97	11	and	and	CCONJ
ajird-1101	97	12	self	self	NOUN
ajird-1101	97	13	-	-	PUNCT
ajird-1101	97	14	service	service	NOUN
ajird-1101	97	15	kiosks	kiosk	NOUN
ajird-1101	97	16	can	can	AUX
ajird-1101	97	17	help	help	VERB
ajird-1101	97	18	to	to	PART
ajird-1101	97	19	improve	improve	VERB
ajird-1101	97	20	the	the	DET
ajird-1101	97	21	efficiency	efficiency	NOUN
ajird-1101	97	22	of	of	ADP
ajird-1101	97	23	queues	queue	NOUN
ajird-1101	97	24	by	by	ADP
ajird-1101	97	25	reducing	reduce	VERB
ajird-1101	97	26	waiting	waiting	NOUN
ajird-1101	97	27	times	time	NOUN
ajird-1101	97	28	,	,	PUNCT
ajird-1101	97	29	increasing	increase	VERB
ajird-1101	97	30	throughput	throughput	NOUN
ajird-1101	97	31	and	and	CCONJ
ajird-1101	97	32	improving	improve	VERB
ajird-1101	97	33	customer	customer	NOUN
ajird-1101	97	34	experience	experience	NOUN
ajird-1101	97	35	(	(	PUNCT
ajird-1101	97	36	zhang	zhang	PROPN
ajird-1101	97	37	,	,	PUNCT
ajird-1101	97	38	2019	2019	NUM
ajird-1101	97	39	)	)	PUNCT
ajird-1101	97	40	.	.	PUNCT
ajird-1101	98	1	virtual	virtual	ADJ
ajird-1101	98	2	queuing	queuing	NOUN
ajird-1101	98	3	systems	system	NOUN
ajird-1101	98	4	,	,	PUNCT
ajird-1101	98	5	for	for	ADP
ajird-1101	98	6	example	example	NOUN
ajird-1101	98	7	,	,	PUNCT
ajird-1101	98	8	allow	allow	VERB
ajird-1101	98	9	customers	customer	NOUN
ajird-1101	98	10	to	to	PART
ajird-1101	98	11	book	book	VERB
ajird-1101	98	12	their	their	PRON
ajird-1101	98	13	place	place	NOUN
ajird-1101	98	14	in	in	ADP
ajird-1101	98	15	a	a	DET
ajird-1101	98	16	queue	queue	NOUN
ajird-1101	98	17	remotely	remotely	ADV
ajird-1101	98	18	and	and	CCONJ
ajird-1101	98	19	receive	receive	VERB
ajird-1101	98	20	alerts	alert	NOUN
ajird-1101	98	21	when	when	SCONJ
ajird-1101	98	22	their	their	PRON
ajird-1101	98	23	turn	turn	NOUN
ajird-1101	98	24	is	be	AUX
ajird-1101	98	25	approaching	approach	VERB
ajird-1101	98	26	.	.	PUNCT
ajird-1101	99	1	this	this	PRON
ajird-1101	99	2	reduces	reduce	VERB
ajird-1101	99	3	the	the	DET
ajird-1101	99	4	need	need	NOUN
ajird-1101	99	5	for	for	SCONJ
ajird-1101	99	6	customers	customer	NOUN
ajird-1101	99	7	to	to	PART
ajird-1101	99	8	wait	wait	VERB
ajird-1101	99	9	physically	physically	ADV
ajird-1101	99	10	in	in	ADP
ajird-1101	99	11	a	a	DET
ajird-1101	99	12	queue	queue	NOUN
ajird-1101	99	13	and	and	CCONJ
ajird-1101	99	14	improves	improve	VERB
ajird-1101	99	15	the	the	DET
ajird-1101	99	16	overall	overall	ADJ
ajird-1101	99	17	experience	experience	NOUN
ajird-1101	99	18	.	.	PUNCT
ajird-1101	100	1	another	another	DET
ajird-1101	100	2	key	key	ADJ
ajird-1101	100	3	strategy	strategy	NOUN
ajird-1101	100	4	is	be	AUX
ajird-1101	100	5	the	the	DET
ajird-1101	100	6	use	use	NOUN
ajird-1101	100	7	of	of	ADP
ajird-1101	100	8	data	datum	NOUN
ajird-1101	100	9	analysis	analysis	NOUN
ajird-1101	100	10	to	to	PART
ajird-1101	100	11	manage	manage	VERB
ajird-1101	100	12	queues	queue	NOUN
ajird-1101	100	13	.	.	PUNCT
ajird-1101	101	1	data	datum	NOUN
ajird-1101	101	2	analysis	analysis	NOUN
ajird-1101	101	3	can	can	AUX
ajird-1101	101	4	help	help	VERB
ajird-1101	101	5	to	to	PART
ajird-1101	101	6	identify	identify	VERB
ajird-1101	101	7	bottlenecks	bottleneck	NOUN
ajird-1101	101	8	and	and	CCONJ
ajird-1101	101	9	areas	area	NOUN
ajird-1101	101	10	of	of	ADP
ajird-1101	101	11	american	american	ADJ
ajird-1101	101	12	journal	journal	PROPN
ajird-1101	101	13	of	of	ADP
ajird-1101	101	14	interdisciplinary	interdisciplinary	ADJ
ajird-1101	101	15	research	research	NOUN
ajird-1101	101	16	and	and	CCONJ
ajird-1101	101	17	development	development	NOUN
ajird-1101	101	18	issn	issn	PROPN
ajird-1101	101	19	online	online	NOUN
ajird-1101	101	20	:	:	PUNCT
ajird-1101	101	21	2771	2771	NUM
ajird-1101	101	22	-	-	SYM
ajird-1101	101	23	8948	8948	NUM
ajird-1101	101	24	website	website	NOUN
ajird-1101	101	25	:	:	PUNCT
ajird-1101	101	26	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	101	27	volume	volume	NOUN
ajird-1101	101	28	27	27	NUM
ajird-1101	101	29	,	,	PUNCT
ajird-1101	101	30	april	april	PROPN
ajird-1101	101	31	2024	2024	NUM
ajird-1101	101	32	124	124	NUM
ajird-1101	101	33	|	|	ADV
ajird-1101	101	34	p	p	ADP
ajird-1101	101	35	a	a	DET
ajird-1101	101	36	g	g	NOUN
ajird-1101	101	37	e	e	NOUN
ajird-1101	101	38	inefficiency	inefficiency	NOUN
ajird-1101	101	39	in	in	ADP
ajird-1101	101	40	queues	queue	NOUN
ajird-1101	101	41	and	and	CCONJ
ajird-1101	101	42	help	help	VERB
ajird-1101	101	43	event	event	NOUN
ajird-1101	101	44	managers	manager	NOUN
ajird-1101	101	45	make	make	VERB
ajird-1101	101	46	informed	informed	ADJ
ajird-1101	101	47	decisions	decision	NOUN
ajird-1101	101	48	on	on	ADP
ajird-1101	101	49	how	how	SCONJ
ajird-1101	101	50	to	to	PART
ajird-1101	101	51	optimize	optimize	VERB
ajird-1101	101	52	the	the	DET
ajird-1101	101	53	queuing	queuing	NOUN
ajird-1101	101	54	system	system	NOUN
ajird-1101	101	55	.	.	PUNCT
ajird-1101	102	1	for	for	ADP
ajird-1101	102	2	example	example	NOUN
ajird-1101	102	3	,	,	PUNCT
ajird-1101	102	4	data	datum	NOUN
ajird-1101	102	5	analysis	analysis	NOUN
ajird-1101	102	6	can	can	AUX
ajird-1101	102	7	help	help	VERB
ajird-1101	102	8	to	to	PART
ajird-1101	102	9	identify	identify	VERB
ajird-1101	102	10	peak	peak	NOUN
ajird-1101	102	11	periods	period	NOUN
ajird-1101	102	12	and	and	CCONJ
ajird-1101	102	13	allocate	allocate	ADJ
ajird-1101	102	14	resources	resource	NOUN
ajird-1101	102	15	accordingly	accordingly	ADV
ajird-1101	102	16	to	to	PART
ajird-1101	102	17	ensure	ensure	VERB
ajird-1101	102	18	that	that	SCONJ
ajird-1101	102	19	queues	queue	NOUN
ajird-1101	102	20	move	move	VERB
ajird-1101	102	21	efficiently	efficiently	ADV
ajird-1101	102	22	during	during	ADP
ajird-1101	102	23	busy	busy	ADJ
ajird-1101	102	24	periods	period	NOUN
ajird-1101	102	25	(	(	PUNCT
ajird-1101	102	26	mccarter	mccarter	PROPN
ajird-1101	102	27	et	et	PROPN
ajird-1101	102	28	al	al	PROPN
ajird-1101	102	29	.	.	PROPN
ajird-1101	102	30	,	,	PUNCT
ajird-1101	102	31	2018	2018	NUM
ajird-1101	102	32	)	)	PUNCT
ajird-1101	102	33	.	.	PUNCT
ajird-1101	103	1	additionally	additionally	ADV
ajird-1101	103	2	,	,	PUNCT
ajird-1101	103	3	the	the	DET
ajird-1101	103	4	operational	operational	ADJ
ajird-1101	103	5	management	management	NOUN
ajird-1101	103	6	approach	approach	NOUN
ajird-1101	103	7	to	to	ADP
ajird-1101	103	8	waiting	wait	VERB
ajird-1101	103	9	line	line	NOUN
ajird-1101	103	10	management	management	NOUN
ajird-1101	103	11	involves	involve	VERB
ajird-1101	103	12	the	the	DET
ajird-1101	103	13	use	use	NOUN
ajird-1101	103	14	of	of	ADP
ajird-1101	103	15	effective	effective	ADJ
ajird-1101	103	16	communication	communication	NOUN
ajird-1101	103	17	strategies	strategy	NOUN
ajird-1101	103	18	.	.	PUNCT
ajird-1101	104	1	clear	clear	ADJ
ajird-1101	104	2	communication	communication	NOUN
ajird-1101	104	3	with	with	ADP
ajird-1101	104	4	customers	customer	NOUN
ajird-1101	104	5	regarding	regard	VERB
ajird-1101	104	6	queuing	queue	VERB
ajird-1101	104	7	expectations	expectation	NOUN
ajird-1101	104	8	and	and	CCONJ
ajird-1101	104	9	waiting	waiting	NOUN
ajird-1101	104	10	times	time	NOUN
ajird-1101	104	11	can	can	AUX
ajird-1101	104	12	help	help	VERB
ajird-1101	104	13	manage	manage	VERB
ajird-1101	104	14	customer	customer	NOUN
ajird-1101	104	15	expectations	expectation	NOUN
ajird-1101	104	16	and	and	CCONJ
ajird-1101	104	17	reduce	reduce	VERB
ajird-1101	104	18	frustration	frustration	NOUN
ajird-1101	104	19	and	and	CCONJ
ajird-1101	104	20	dissatisfaction	dissatisfaction	NOUN
ajird-1101	104	21	(	(	PUNCT
ajird-1101	104	22	zhang	zhang	PROPN
ajird-1101	104	23	,	,	PUNCT
ajird-1101	104	24	2019	2019	NUM
ajird-1101	104	25	)	)	PUNCT
ajird-1101	104	26	.	.	PUNCT
ajird-1101	105	1	effective	effective	ADJ
ajird-1101	105	2	communication	communication	NOUN
ajird-1101	105	3	can	can	AUX
ajird-1101	105	4	be	be	AUX
ajird-1101	105	5	achieved	achieve	VERB
ajird-1101	105	6	through	through	ADP
ajird-1101	105	7	the	the	DET
ajird-1101	105	8	use	use	NOUN
ajird-1101	105	9	of	of	ADP
ajird-1101	105	10	signage	signage	NOUN
ajird-1101	105	11	,	,	PUNCT
ajird-1101	105	12	announcements	announcement	NOUN
ajird-1101	105	13	and	and	CCONJ
ajird-1101	105	14	staff	staff	NOUN
ajird-1101	105	15	engagement	engagement	NOUN
ajird-1101	105	16	.	.	PUNCT
ajird-1101	106	1	furthermore	furthermore	ADV
ajird-1101	106	2	,	,	PUNCT
ajird-1101	106	3	the	the	DET
ajird-1101	106	4	operational	operational	ADJ
ajird-1101	106	5	management	management	NOUN
ajird-1101	106	6	approach	approach	NOUN
ajird-1101	106	7	to	to	ADP
ajird-1101	106	8	waiting	wait	VERB
ajird-1101	106	9	line	line	NOUN
ajird-1101	106	10	management	management	NOUN
ajird-1101	106	11	emphasizes	emphasize	VERB
ajird-1101	106	12	the	the	DET
ajird-1101	106	13	importance	importance	NOUN
ajird-1101	106	14	of	of	ADP
ajird-1101	106	15	managing	manage	VERB
ajird-1101	106	16	the	the	DET
ajird-1101	106	17	psychology	psychology	NOUN
ajird-1101	106	18	of	of	ADP
ajird-1101	106	19	queuing	queue	VERB
ajird-1101	106	20	.	.	PUNCT
ajird-1101	107	1	customers	customer	NOUN
ajird-1101	107	2	’	’	PART
ajird-1101	107	3	perception	perception	NOUN
ajird-1101	107	4	of	of	ADP
ajird-1101	107	5	waiting	waiting	NOUN
ajird-1101	107	6	times	time	NOUN
ajird-1101	107	7	is	be	AUX
ajird-1101	107	8	influenced	influence	VERB
ajird-1101	107	9	by	by	ADP
ajird-1101	107	10	several	several	ADJ
ajird-1101	107	11	factors	factor	NOUN
ajird-1101	107	12	,	,	PUNCT
ajird-1101	107	13	including	include	VERB
ajird-1101	107	14	their	their	PRON
ajird-1101	107	15	mood	mood	NOUN
ajird-1101	107	16	,	,	PUNCT
ajird-1101	107	17	the	the	DET
ajird-1101	107	18	social	social	ADJ
ajird-1101	107	19	context	context	NOUN
ajird-1101	107	20	of	of	ADP
ajird-1101	107	21	the	the	DET
ajird-1101	107	22	queue	queue	NOUN
ajird-1101	107	23	,	,	PUNCT
ajird-1101	107	24	and	and	CCONJ
ajird-1101	107	25	their	their	PRON
ajird-1101	107	26	expectation	expectation	NOUN
ajird-1101	107	27	of	of	ADP
ajird-1101	107	28	the	the	DET
ajird-1101	107	29	service	service	NOUN
ajird-1101	107	30	delivery	delivery	NOUN
ajird-1101	107	31	time	time	NOUN
ajird-1101	107	32	(	(	PUNCT
ajird-1101	107	33	liao	liao	PROPN
ajird-1101	107	34	et	et	PROPN
ajird-1101	107	35	al	al	PROPN
ajird-1101	107	36	.	.	PROPN
ajird-1101	107	37	,	,	PUNCT
ajird-1101	107	38	2018	2018	NUM
ajird-1101	107	39	)	)	PUNCT
ajird-1101	107	40	.	.	PUNCT
ajird-1101	108	1	to	to	PART
ajird-1101	108	2	manage	manage	VERB
ajird-1101	108	3	the	the	DET
ajird-1101	108	4	psychology	psychology	NOUN
ajird-1101	108	5	of	of	ADP
ajird-1101	108	6	queuing	queuing	NOUN
ajird-1101	108	7	,	,	PUNCT
ajird-1101	108	8	event	event	NOUN
ajird-1101	108	9	managers	manager	NOUN
ajird-1101	108	10	can	can	AUX
ajird-1101	108	11	employ	employ	VERB
ajird-1101	108	12	strategies	strategy	NOUN
ajird-1101	108	13	such	such	ADJ
ajird-1101	108	14	as	as	ADP
ajird-1101	108	15	distraction	distraction	NOUN
ajird-1101	108	16	techniques	technique	NOUN
ajird-1101	108	17	,	,	PUNCT
ajird-1101	108	18	socialization	socialization	NOUN
ajird-1101	108	19	,	,	PUNCT
ajird-1101	108	20	and	and	CCONJ
ajird-1101	108	21	providing	provide	VERB
ajird-1101	108	22	feedback	feedback	NOUN
ajird-1101	108	23	to	to	ADP
ajird-1101	108	24	customers	customer	NOUN
ajird-1101	108	25	on	on	ADP
ajird-1101	108	26	their	their	PRON
ajird-1101	108	27	progress	progress	NOUN
ajird-1101	108	28	in	in	ADP
ajird-1101	108	29	the	the	DET
ajird-1101	108	30	queue	queue	NOUN
ajird-1101	108	31	.	.	PUNCT
ajird-1101	109	1	these	these	DET
ajird-1101	109	2	strategies	strategy	NOUN
ajird-1101	109	3	may	may	AUX
ajird-1101	109	4	help	help	VERB
ajird-1101	109	5	to	to	PART
ajird-1101	109	6	minimize	minimize	VERB
ajird-1101	109	7	waiting	waiting	NOUN
ajird-1101	109	8	times	time	NOUN
ajird-1101	109	9	,	,	PUNCT
ajird-1101	109	10	increase	increase	VERB
ajird-1101	109	11	throughput	throughput	NOUN
ajird-1101	109	12	,	,	PUNCT
ajird-1101	109	13	and	and	CCONJ
ajird-1101	109	14	improve	improve	VERB
ajird-1101	109	15	customer	customer	NOUN
ajird-1101	109	16	satisfaction	satisfaction	NOUN
ajird-1101	109	17	,	,	PUNCT
ajird-1101	109	18	which	which	PRON
ajird-1101	109	19	are	be	AUX
ajird-1101	109	20	critical	critical	ADJ
ajird-1101	109	21	in	in	ADP
ajird-1101	109	22	ensuring	ensure	VERB
ajird-1101	109	23	the	the	DET
ajird-1101	109	24	success	success	NOUN
ajird-1101	109	25	of	of	ADP
ajird-1101	109	26	events	event	NOUN
ajird-1101	109	27	.	.	PUNCT
ajird-1101	110	1	for	for	ADP
ajird-1101	110	2	the	the	DET
ajird-1101	110	3	purpose	purpose	NOUN
ajird-1101	110	4	of	of	ADP
ajird-1101	110	5	this	this	DET
ajird-1101	110	6	study	study	NOUN
ajird-1101	110	7	,	,	PUNCT
ajird-1101	110	8	the	the	DET
ajird-1101	110	9	identified	identify	VERB
ajird-1101	110	10	proxies	proxy	NOUN
ajird-1101	110	11	for	for	ADP
ajird-1101	110	12	waiting	wait	VERB
ajird-1101	110	13	line	line	NOUN
ajird-1101	110	14	management	management	NOUN
ajird-1101	110	15	include	include	VERB
ajird-1101	110	16	customer	customer	NOUN
ajird-1101	110	17	engagement	engagement	NOUN
ajird-1101	110	18	,	,	PUNCT
ajird-1101	110	19	staff	staff	NOUN
ajird-1101	110	20	empathy	empathy	NOUN
ajird-1101	110	21	,	,	PUNCT
ajird-1101	110	22	waiting	wait	VERB
ajird-1101	110	23	environment	environment	NOUN
ajird-1101	110	24	and	and	CCONJ
ajird-1101	110	25	perceived	perceive	VERB
ajird-1101	110	26	waiting	waiting	NOUN
ajird-1101	110	27	time	time	NOUN
ajird-1101	110	28	.	.	PUNCT
ajird-1101	111	1	customer	customer	NOUN
ajird-1101	111	2	engagement	engagement	VERB
ajird-1101	111	3	the	the	DET
ajird-1101	111	4	concept	concept	NOUN
ajird-1101	111	5	of	of	ADP
ajird-1101	111	6	"	"	PUNCT
ajird-1101	111	7	customer	customer	NOUN
ajird-1101	111	8	engagement	engagement	NOUN
ajird-1101	111	9	"	"	PUNCT
ajird-1101	111	10	has	have	AUX
ajird-1101	111	11	gained	gain	VERB
ajird-1101	111	12	prominence	prominence	NOUN
ajird-1101	111	13	;	;	PUNCT
ajird-1101	111	14	it	it	PRON
ajird-1101	111	15	is	be	AUX
ajird-1101	111	16	the	the	DET
ajird-1101	111	17	process	process	NOUN
ajird-1101	111	18	of	of	ADP
ajird-1101	111	19	dialogue	dialogue	NOUN
ajird-1101	111	20	,	,	PUNCT
ajird-1101	111	21	interaction	interaction	NOUN
ajird-1101	111	22	,	,	PUNCT
ajird-1101	111	23	and	and	CCONJ
ajird-1101	111	24	collaboration	collaboration	NOUN
ajird-1101	111	25	between	between	ADP
ajird-1101	111	26	service	service	NOUN
ajird-1101	111	27	providers	provider	NOUN
ajird-1101	111	28	and	and	CCONJ
ajird-1101	111	29	their	their	PRON
ajird-1101	111	30	customers	customer	NOUN
ajird-1101	111	31	in	in	ADP
ajird-1101	111	32	order	order	NOUN
ajird-1101	111	33	to	to	PART
ajird-1101	111	34	foster	foster	VERB
ajird-1101	111	35	meaningful	meaningful	ADJ
ajird-1101	111	36	customer	customer	NOUN
ajird-1101	111	37	relationships	relationship	NOUN
ajird-1101	111	38	(	(	PUNCT
ajird-1101	111	39	van	van	PROPN
ajird-1101	111	40	doorn	doorn	PROPN
ajird-1101	111	41	et	et	PROPN
ajird-1101	111	42	al	al	PROPN
ajird-1101	111	43	.	.	PROPN
ajird-1101	111	44	,	,	PUNCT
ajird-1101	111	45	2010	2010	NUM
ajird-1101	111	46	)	)	PUNCT
ajird-1101	111	47	.	.	PUNCT
ajird-1101	112	1	it	it	PRON
ajird-1101	112	2	underscores	underscore	VERB
ajird-1101	112	3	the	the	DET
ajird-1101	112	4	dynamic	dynamic	ADJ
ajird-1101	112	5	interaction	interaction	NOUN
ajird-1101	112	6	between	between	ADP
ajird-1101	112	7	customers	customer	NOUN
ajird-1101	112	8	and	and	CCONJ
ajird-1101	112	9	brands	brand	NOUN
ajird-1101	112	10	,	,	PUNCT
ajird-1101	112	11	encompassing	encompass	VERB
ajird-1101	112	12	a	a	DET
ajird-1101	112	13	spectrum	spectrum	NOUN
ajird-1101	112	14	of	of	ADP
ajird-1101	112	15	experiences	experience	NOUN
ajird-1101	112	16	and	and	CCONJ
ajird-1101	112	17	interactions	interaction	NOUN
ajird-1101	112	18	.	.	PUNCT
ajird-1101	113	1	brodie	brodie	PROPN
ajird-1101	113	2	et	et	PROPN
ajird-1101	113	3	al	al	PROPN
ajird-1101	113	4	.	.	PROPN
ajird-1101	114	1	(	(	PUNCT
ajird-1101	114	2	2013	2013	NUM
ajird-1101	114	3	)	)	PUNCT
ajird-1101	114	4	define	define	VERB
ajird-1101	114	5	customer	customer	NOUN
ajird-1101	114	6	engagement	engagement	NOUN
ajird-1101	114	7	as	as	ADP
ajird-1101	114	8	a	a	DET
ajird-1101	114	9	psychological	psychological	ADJ
ajird-1101	114	10	state	state	NOUN
ajird-1101	114	11	that	that	PRON
ajird-1101	114	12	occurs	occur	VERB
ajird-1101	114	13	when	when	SCONJ
ajird-1101	114	14	customers	customer	NOUN
ajird-1101	114	15	are	be	AUX
ajird-1101	114	16	willing	willing	ADJ
ajird-1101	114	17	to	to	PART
ajird-1101	114	18	invest	invest	VERB
ajird-1101	114	19	their	their	PRON
ajird-1101	114	20	attention	attention	NOUN
ajird-1101	114	21	,	,	PUNCT
ajird-1101	114	22	time	time	NOUN
ajird-1101	114	23	,	,	PUNCT
ajird-1101	114	24	and	and	CCONJ
ajird-1101	114	25	resources	resource	NOUN
ajird-1101	114	26	in	in	ADP
ajird-1101	114	27	a	a	DET
ajird-1101	114	28	brand	brand	NOUN
ajird-1101	114	29	.	.	PUNCT
ajird-1101	115	1	this	this	DET
ajird-1101	115	2	definition	definition	NOUN
ajird-1101	115	3	emphasizes	emphasize	VERB
ajird-1101	115	4	the	the	DET
ajird-1101	115	5	depth	depth	NOUN
ajird-1101	115	6	of	of	ADP
ajird-1101	115	7	customer	customer	NOUN
ajird-1101	115	8	involvement	involvement	NOUN
ajird-1101	115	9	and	and	CCONJ
ajird-1101	115	10	the	the	DET
ajird-1101	115	11	emotional	emotional	ADJ
ajird-1101	115	12	commitment	commitment	NOUN
ajird-1101	115	13	inherent	inherent	ADJ
ajird-1101	115	14	in	in	ADP
ajird-1101	115	15	engagement	engagement	NOUN
ajird-1101	115	16	.	.	PUNCT
ajird-1101	116	1	customer	customer	NOUN
ajird-1101	116	2	engagement	engagement	NOUN
ajird-1101	116	3	represents	represent	VERB
ajird-1101	116	4	a	a	DET
ajird-1101	116	5	paradigm	paradigm	NOUN
ajird-1101	116	6	shift	shift	NOUN
ajird-1101	116	7	in	in	ADP
ajird-1101	116	8	marketing	marketing	NOUN
ajird-1101	116	9	;	;	PUNCT
ajird-1101	116	10	moving	move	VERB
ajird-1101	116	11	beyond	beyond	ADP
ajird-1101	116	12	transactional	transactional	ADJ
ajird-1101	116	13	relationships	relationship	NOUN
ajird-1101	116	14	to	to	PART
ajird-1101	116	15	emphasize	emphasize	VERB
ajird-1101	116	16	the	the	DET
ajird-1101	116	17	importance	importance	NOUN
ajird-1101	116	18	of	of	ADP
ajird-1101	116	19	on	on	ADP
ajird-1101	116	20	-	-	PUNCT
ajird-1101	116	21	going	go	VERB
ajird-1101	116	22	,	,	PUNCT
ajird-1101	116	23	dynamic	dynamic	ADJ
ajird-1101	116	24	and	and	CCONJ
ajird-1101	116	25	meaningful	meaningful	ADJ
ajird-1101	116	26	connections	connection	NOUN
ajird-1101	116	27	between	between	ADP
ajird-1101	116	28	customers	customer	NOUN
ajird-1101	116	29	and	and	CCONJ
ajird-1101	116	30	brands	brand	NOUN
ajird-1101	116	31	.	.	PUNCT
ajird-1101	117	1	it	it	PRON
ajird-1101	117	2	has	have	AUX
ajird-1101	117	3	been	be	AUX
ajird-1101	117	4	argued	argue	VERB
ajird-1101	117	5	that	that	SCONJ
ajird-1101	117	6	brands	brand	VERB
ajird-1101	117	7	that	that	PRON
ajird-1101	117	8	harness	harnes	VERB
ajird-1101	117	9	the	the	DET
ajird-1101	117	10	potential	potential	NOUN
ajird-1101	117	11	of	of	ADP
ajird-1101	117	12	social	social	ADJ
ajird-1101	117	13	engagement	engagement	NOUN
ajird-1101	117	14	are	be	AUX
ajird-1101	117	15	better	well	ADV
ajird-1101	117	16	positioned	position	VERB
ajird-1101	117	17	to	to	PART
ajird-1101	117	18	build	build	VERB
ajird-1101	117	19	communities	community	NOUN
ajird-1101	117	20	around	around	ADP
ajird-1101	117	21	their	their	PRON
ajird-1101	117	22	products	product	NOUN
ajird-1101	117	23	or	or	CCONJ
ajird-1101	117	24	services	service	NOUN
ajird-1101	117	25	,	,	PUNCT
ajird-1101	117	26	leading	lead	VERB
ajird-1101	117	27	to	to	ADP
ajird-1101	117	28	a	a	DET
ajird-1101	117	29	sense	sense	NOUN
ajird-1101	117	30	of	of	ADP
ajird-1101	117	31	belonging	belong	VERB
ajird-1101	117	32	among	among	ADP
ajird-1101	117	33	customers	customer	NOUN
ajird-1101	117	34	(	(	PUNCT
ajird-1101	117	35	füller	füller	NOUN
ajird-1101	117	36	et	et	NOUN
ajird-1101	117	37	al	al	PROPN
ajird-1101	117	38	.	.	PROPN
ajird-1101	117	39	,	,	PUNCT
ajird-1101	117	40	2009	2009	NUM
ajird-1101	117	41	)	)	PUNCT
ajird-1101	117	42	.	.	PUNCT
ajird-1101	118	1	on	on	ADP
ajird-1101	118	2	the	the	DET
ajird-1101	118	3	customer	customer	NOUN
ajird-1101	118	4	side	side	NOUN
ajird-1101	118	5	,	,	PUNCT
ajird-1101	118	6	factors	factor	NOUN
ajird-1101	118	7	such	such	ADJ
ajird-1101	118	8	as	as	ADP
ajird-1101	118	9	trust	trust	NOUN
ajird-1101	118	10	,	,	PUNCT
ajird-1101	118	11	commitment	commitment	NOUN
ajird-1101	118	12	and	and	CCONJ
ajird-1101	118	13	identification	identification	NOUN
ajird-1101	118	14	with	with	ADP
ajird-1101	118	15	the	the	DET
ajird-1101	118	16	brand	brand	NOUN
ajird-1101	118	17	contribute	contribute	VERB
ajird-1101	118	18	significantly	significantly	ADV
ajird-1101	118	19	to	to	ADP
ajird-1101	118	20	the	the	DET
ajird-1101	118	21	engagement	engagement	NOUN
ajird-1101	118	22	process	process	NOUN
ajird-1101	118	23	(	(	PUNCT
ajird-1101	118	24	brodie	brodie	PROPN
ajird-1101	118	25	et	et	PROPN
ajird-1101	118	26	al	al	PROPN
ajird-1101	118	27	.	.	PROPN
ajird-1101	118	28	,	,	PUNCT
ajird-1101	118	29	2011	2011	NUM
ajird-1101	118	30	;	;	PUNCT
ajird-1101	118	31	hollebeek	hollebeek	NOUN
ajird-1101	118	32	et	et	PROPN
ajird-1101	118	33	al	al	PROPN
ajird-1101	118	34	.	.	PROPN
ajird-1101	118	35	,	,	PUNCT
ajird-1101	118	36	2014	2014	NUM
ajird-1101	118	37	)	)	PUNCT
ajird-1101	118	38	.	.	PUNCT
ajird-1101	119	1	the	the	DET
ajird-1101	119	2	outcomes	outcome	NOUN
ajird-1101	119	3	of	of	ADP
ajird-1101	119	4	customer	customer	NOUN
ajird-1101	119	5	engagement	engagement	NOUN
ajird-1101	119	6	are	be	AUX
ajird-1101	119	7	manifold	manifold	ADJ
ajird-1101	119	8	and	and	CCONJ
ajird-1101	119	9	goes	go	VERB
ajird-1101	119	10	beyond	beyond	ADP
ajird-1101	119	11	immediate	immediate	ADJ
ajird-1101	119	12	financial	financial	ADJ
ajird-1101	119	13	metrics	metric	NOUN
ajird-1101	119	14	.	.	PUNCT
ajird-1101	120	1	engaged	engage	VERB
ajird-1101	120	2	customers	customer	NOUN
ajird-1101	120	3	are	be	AUX
ajird-1101	120	4	more	more	ADV
ajird-1101	120	5	likely	likely	ADJ
ajird-1101	120	6	to	to	PART
ajird-1101	120	7	exhibit	exhibit	VERB
ajird-1101	120	8	loyalty	loyalty	NOUN
ajird-1101	120	9	,	,	PUNCT
ajird-1101	120	10	repeat	repeat	NOUN
ajird-1101	120	11	purchase	purchase	NOUN
ajird-1101	120	12	and	and	CCONJ
ajird-1101	120	13	positive	positive	ADJ
ajird-1101	120	14	word	word	NOUN
ajird-1101	120	15	-	-	PUNCT
ajird-1101	120	16	of	of	ADP
ajird-1101	120	17	-	-	PUNCT
ajird-1101	120	18	mouth	mouth	NOUN
ajird-1101	120	19	(	(	PUNCT
ajird-1101	120	20	bowden	bowden	PROPN
ajird-1101	120	21	et	et	PROPN
ajird-1101	120	22	al	al	PROPN
ajird-1101	120	23	.	.	PROPN
ajird-1101	120	24	,	,	PUNCT
ajird-1101	120	25	2009	2009	NUM
ajird-1101	120	26	)	)	PUNCT
ajird-1101	120	27	.	.	PUNCT
ajird-1101	121	1	their	their	PRON
ajird-1101	121	2	emotional	emotional	ADJ
ajird-1101	121	3	connection	connection	NOUN
ajird-1101	121	4	to	to	ADP
ajird-1101	121	5	the	the	DET
ajird-1101	121	6	brand	brand	NOUN
ajird-1101	121	7	translates	translate	VERB
ajird-1101	121	8	to	to	ADP
ajird-1101	121	9	a	a	DET
ajird-1101	121	10	higher	high	ADJ
ajird-1101	121	11	likelihood	likelihood	NOUN
ajird-1101	121	12	of	of	ADP
ajird-1101	121	13	forgiveness	forgiveness	NOUN
ajird-1101	121	14	in	in	ADP
ajird-1101	121	15	the	the	DET
ajird-1101	121	16	face	face	NOUN
ajird-1101	121	17	of	of	ADP
ajird-1101	121	18	service	service	NOUN
ajird-1101	121	19	failures	failure	NOUN
ajird-1101	121	20	(	(	PUNCT
ajird-1101	121	21	verleye	verleye	NOUN
ajird-1101	121	22	et	et	NOUN
ajird-1101	121	23	al	al	PROPN
ajird-1101	121	24	.	.	PROPN
ajird-1101	121	25	,	,	PUNCT
ajird-1101	121	26	2013	2013	NUM
ajird-1101	121	27	)	)	PUNCT
ajird-1101	121	28	.	.	PUNCT
ajird-1101	122	1	american	american	PROPN
ajird-1101	122	2	journal	journal	PROPN
ajird-1101	122	3	of	of	ADP
ajird-1101	122	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	122	5	research	research	NOUN
ajird-1101	122	6	and	and	CCONJ
ajird-1101	122	7	development	development	NOUN
ajird-1101	122	8	issn	issn	PROPN
ajird-1101	122	9	online	online	NOUN
ajird-1101	122	10	:	:	PUNCT
ajird-1101	122	11	2771	2771	NUM
ajird-1101	122	12	-	-	SYM
ajird-1101	122	13	8948	8948	NUM
ajird-1101	122	14	website	website	NOUN
ajird-1101	122	15	:	:	PUNCT
ajird-1101	122	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	122	17	volume	volume	NOUN
ajird-1101	122	18	27	27	NUM
ajird-1101	122	19	,	,	PUNCT
ajird-1101	122	20	april	april	PROPN
ajird-1101	122	21	2024	2024	NUM
ajird-1101	122	22	125	125	NUM
ajird-1101	122	23	|	|	ADV
ajird-1101	122	24	p	p	NOUN
ajird-1101	122	25	a	a	DET
ajird-1101	122	26	g	g	NOUN
ajird-1101	122	27	e	e	NOUN
ajird-1101	122	28	staff	staff	NOUN
ajird-1101	122	29	empathy	empathy	NOUN
ajird-1101	122	30	:	:	PUNCT
ajird-1101	122	31	staff	staff	NOUN
ajird-1101	122	32	empathy	empathy	NOUN
ajird-1101	122	33	connotes	connote	VERB
ajird-1101	122	34	the	the	DET
ajird-1101	122	35	ability	ability	NOUN
ajird-1101	122	36	and	and	CCONJ
ajird-1101	122	37	willingness	willingness	NOUN
ajird-1101	122	38	of	of	ADP
ajird-1101	122	39	employees	employee	NOUN
ajird-1101	122	40	to	to	PART
ajird-1101	122	41	show	show	VERB
ajird-1101	122	42	sincere	sincere	ADJ
ajird-1101	122	43	affection	affection	NOUN
ajird-1101	122	44	and	and	CCONJ
ajird-1101	122	45	sense	sense	NOUN
ajird-1101	122	46	of	of	ADP
ajird-1101	122	47	concern	concern	NOUN
ajird-1101	122	48	to	to	ADP
ajird-1101	122	49	customers	customer	NOUN
ajird-1101	122	50	’	'	PUNCT
ajird-1101	122	51	needs	need	NOUN
ajird-1101	122	52	.	.	PUNCT
ajird-1101	123	1	according	accord	VERB
ajird-1101	123	2	to	to	ADP
ajird-1101	123	3	davis	davis	PROPN
ajird-1101	123	4	(	(	PUNCT
ajird-1101	123	5	1996	1996	NUM
ajird-1101	123	6	)	)	PUNCT
ajird-1101	123	7	,	,	PUNCT
ajird-1101	123	8	staff	staff	NOUN
ajird-1101	123	9	empathy	empathy	NOUN
ajird-1101	123	10	comprises	comprise	VERB
ajird-1101	123	11	both	both	CCONJ
ajird-1101	123	12	cognitive	cognitive	ADJ
ajird-1101	123	13	and	and	CCONJ
ajird-1101	123	14	affective	affective	ADJ
ajird-1101	123	15	aspects	aspect	NOUN
ajird-1101	123	16	of	of	ADP
ajird-1101	123	17	employees	employee	NOUN
ajird-1101	123	18	’	’	PART
ajird-1101	123	19	thoughtfulness	thoughtfulness	NOUN
ajird-1101	123	20	of	of	ADP
ajird-1101	123	21	the	the	DET
ajird-1101	123	22	customer	customer	NOUN
ajird-1101	123	23	's	's	PART
ajird-1101	123	24	perspective	perspective	NOUN
ajird-1101	123	25	and	and	CCONJ
ajird-1101	123	26	an	an	DET
ajird-1101	123	27	emotional	emotional	ADJ
ajird-1101	123	28	responsiveness	responsiveness	NOUN
ajird-1101	123	29	to	to	ADP
ajird-1101	123	30	their	their	PRON
ajird-1101	123	31	needs	need	NOUN
ajird-1101	123	32	.	.	PUNCT
ajird-1101	124	1	the	the	DET
ajird-1101	124	2	antecedents	antecedent	NOUN
ajird-1101	124	3	of	of	ADP
ajird-1101	124	4	staff	staff	NOUN
ajird-1101	124	5	empathy	empathy	NOUN
ajird-1101	124	6	are	be	AUX
ajird-1101	124	7	multifaceted	multifacete	VERB
ajird-1101	124	8	,	,	PUNCT
ajird-1101	124	9	influenced	influence	VERB
ajird-1101	124	10	by	by	ADP
ajird-1101	124	11	individual	individual	ADJ
ajird-1101	124	12	and	and	CCONJ
ajird-1101	124	13	organizational	organizational	ADJ
ajird-1101	124	14	factors	factor	NOUN
ajird-1101	124	15	.	.	PUNCT
ajird-1101	125	1	from	from	ADP
ajird-1101	125	2	an	an	DET
ajird-1101	125	3	individual	individual	ADJ
ajird-1101	125	4	perspective	perspective	NOUN
ajird-1101	125	5	,	,	PUNCT
ajird-1101	125	6	employee	employee	NOUN
ajird-1101	125	7	traits	trait	NOUN
ajird-1101	125	8	,	,	PUNCT
ajird-1101	125	9	such	such	ADJ
ajird-1101	125	10	as	as	ADP
ajird-1101	125	11	emotional	emotional	ADJ
ajird-1101	125	12	intelligence	intelligence	NOUN
ajird-1101	125	13	and	and	CCONJ
ajird-1101	125	14	interpersonal	interpersonal	ADJ
ajird-1101	125	15	skills	skill	NOUN
ajird-1101	125	16	,	,	PUNCT
ajird-1101	125	17	are	be	AUX
ajird-1101	125	18	integral	integral	ADJ
ajird-1101	125	19	to	to	ADP
ajird-1101	125	20	the	the	DET
ajird-1101	125	21	development	development	NOUN
ajird-1101	125	22	of	of	ADP
ajird-1101	125	23	empathetic	empathetic	ADJ
ajird-1101	125	24	responses	response	NOUN
ajird-1101	125	25	(	(	PUNCT
ajird-1101	125	26	goleman	goleman	NOUN
ajird-1101	125	27	,	,	PUNCT
ajird-1101	125	28	1998	1998	NUM
ajird-1101	125	29	)	)	PUNCT
ajird-1101	125	30	.	.	PUNCT
ajird-1101	126	1	staff	staff	NOUN
ajird-1101	126	2	empathy	empathy	NOUN
ajird-1101	126	3	has	have	AUX
ajird-1101	126	4	been	be	AUX
ajird-1101	126	5	linked	link	VERB
ajird-1101	126	6	to	to	ADP
ajird-1101	126	7	positive	positive	ADJ
ajird-1101	126	8	word	word	NOUN
ajird-1101	126	9	-	-	PUNCT
ajird-1101	126	10	of	of	ADP
ajird-1101	126	11	-	-	PUNCT
ajird-1101	126	12	mouth	mouth	NOUN
ajird-1101	126	13	and	and	CCONJ
ajird-1101	126	14	customer	customer	NOUN
ajird-1101	126	15	advocacy	advocacy	NOUN
ajird-1101	126	16	.	.	PUNCT
ajird-1101	127	1	customers	customer	NOUN
ajird-1101	127	2	who	who	PRON
ajird-1101	127	3	experience	experience	VERB
ajird-1101	127	4	empathetic	empathetic	ADJ
ajird-1101	127	5	interactions	interaction	NOUN
ajird-1101	127	6	are	be	AUX
ajird-1101	127	7	more	more	ADV
ajird-1101	127	8	inclined	inclined	ADJ
ajird-1101	127	9	to	to	PART
ajird-1101	127	10	share	share	VERB
ajird-1101	127	11	their	their	PRON
ajird-1101	127	12	positive	positive	ADJ
ajird-1101	127	13	experiences	experience	NOUN
ajird-1101	127	14	with	with	ADP
ajird-1101	127	15	others	other	NOUN
ajird-1101	127	16	,	,	PUNCT
ajird-1101	127	17	contributing	contribute	VERB
ajird-1101	127	18	to	to	ADP
ajird-1101	127	19	the	the	DET
ajird-1101	127	20	reputation	reputation	NOUN
ajird-1101	127	21	and	and	CCONJ
ajird-1101	127	22	brand	brand	NOUN
ajird-1101	127	23	image	image	NOUN
ajird-1101	127	24	of	of	ADP
ajird-1101	127	25	the	the	DET
ajird-1101	127	26	service	service	NOUN
ajird-1101	127	27	provider	provider	NOUN
ajird-1101	127	28	(	(	PUNCT
ajird-1101	127	29	mittal	mittal	PROPN
ajird-1101	127	30	&	&	CCONJ
ajird-1101	127	31	kamakura	kamakura	PROPN
ajird-1101	127	32	,	,	PUNCT
ajird-1101	127	33	2001	2001	NUM
ajird-1101	127	34	)	)	PUNCT
ajird-1101	127	35	.	.	PUNCT
ajird-1101	128	1	in	in	ADP
ajird-1101	128	2	the	the	DET
ajird-1101	128	3	healthcare	healthcare	NOUN
ajird-1101	128	4	sector	sector	NOUN
ajird-1101	128	5	,	,	PUNCT
ajird-1101	128	6	studies	study	NOUN
ajird-1101	128	7	have	have	AUX
ajird-1101	128	8	demonstrated	demonstrate	VERB
ajird-1101	128	9	that	that	SCONJ
ajird-1101	128	10	patient	patient	ADJ
ajird-1101	128	11	perceptions	perception	NOUN
ajird-1101	128	12	of	of	ADP
ajird-1101	128	13	staff	staff	NOUN
ajird-1101	128	14	empathy	empathy	NOUN
ajird-1101	128	15	are	be	AUX
ajird-1101	128	16	correlated	correlate	VERB
ajird-1101	128	17	with	with	ADP
ajird-1101	128	18	improved	improve	VERB
ajird-1101	128	19	health	health	NOUN
ajird-1101	128	20	outcomes	outcome	NOUN
ajird-1101	128	21	and	and	CCONJ
ajird-1101	128	22	adherence	adherence	NOUN
ajird-1101	128	23	to	to	ADP
ajird-1101	128	24	medical	medical	ADJ
ajird-1101	128	25	recommendations	recommendation	NOUN
ajird-1101	128	26	(	(	PUNCT
ajird-1101	128	27	derksen	derksen	VERB
ajird-1101	128	28	et	et	PROPN
ajird-1101	128	29	al	al	PROPN
ajird-1101	128	30	.	.	PROPN
ajird-1101	128	31	,	,	PUNCT
ajird-1101	128	32	2013	2013	NUM
ajird-1101	128	33	)	)	PUNCT
ajird-1101	128	34	.	.	PUNCT
ajird-1101	129	1	waiting	wait	VERB
ajird-1101	129	2	environment	environment	NOUN
ajird-1101	129	3	:	:	PUNCT
ajird-1101	129	4	waiting	wait	VERB
ajird-1101	129	5	environments	environment	NOUN
ajird-1101	129	6	can	can	AUX
ajird-1101	129	7	be	be	AUX
ajird-1101	129	8	found	find	VERB
ajird-1101	129	9	in	in	ADP
ajird-1101	129	10	various	various	ADJ
ajird-1101	129	11	settings	setting	NOUN
ajird-1101	129	12	,	,	PUNCT
ajird-1101	129	13	such	such	ADJ
ajird-1101	129	14	as	as	ADP
ajird-1101	129	15	concert	concert	NOUN
ajird-1101	129	16	venues	venue	NOUN
ajird-1101	129	17	,	,	PUNCT
ajird-1101	129	18	theatres	theatre	NOUN
ajird-1101	129	19	,	,	PUNCT
ajird-1101	129	20	sports	sport	NOUN
ajird-1101	129	21	arenas	arena	NOUN
ajird-1101	129	22	,	,	PUNCT
ajird-1101	129	23	amusement	amusement	NOUN
ajird-1101	129	24	parks	park	NOUN
ajird-1101	129	25	and	and	CCONJ
ajird-1101	129	26	airports	airport	NOUN
ajird-1101	129	27	,	,	PUNCT
ajird-1101	129	28	among	among	ADP
ajird-1101	129	29	others	other	NOUN
ajird-1101	129	30	.	.	PUNCT
ajird-1101	130	1	it	it	PRON
ajird-1101	130	2	a	a	DET
ajird-1101	130	3	place	place	NOUN
ajird-1101	130	4	,	,	PUNCT
ajird-1101	130	5	setting	set	VERB
ajird-1101	130	6	,	,	PUNCT
ajird-1101	130	7	or	or	CCONJ
ajird-1101	130	8	space	space	NOUN
ajird-1101	130	9	where	where	SCONJ
ajird-1101	130	10	people	people	NOUN
ajird-1101	130	11	converge	converge	VERB
ajird-1101	130	12	while	while	SCONJ
ajird-1101	130	13	waiting	wait	VERB
ajird-1101	130	14	for	for	ADP
ajird-1101	130	15	a	a	DET
ajird-1101	130	16	service	service	NOUN
ajird-1101	130	17	or	or	CCONJ
ajird-1101	130	18	activity	activity	NOUN
ajird-1101	130	19	.	.	PUNCT
ajird-1101	131	1	one	one	NUM
ajird-1101	131	2	crucial	crucial	ADJ
ajird-1101	131	3	aspect	aspect	NOUN
ajird-1101	131	4	of	of	ADP
ajird-1101	131	5	event	event	NOUN
ajird-1101	131	6	waiting	wait	VERB
ajird-1101	131	7	environments	environment	NOUN
ajird-1101	131	8	is	be	AUX
ajird-1101	131	9	crowd	crowd	NOUN
ajird-1101	131	10	management	management	NOUN
ajird-1101	131	11	.	.	PUNCT
ajird-1101	132	1	the	the	DET
ajird-1101	132	2	flow	flow	NOUN
ajird-1101	132	3	of	of	ADP
ajird-1101	132	4	attendees	attendee	NOUN
ajird-1101	132	5	must	must	AUX
ajird-1101	132	6	be	be	AUX
ajird-1101	132	7	carefully	carefully	ADV
ajird-1101	132	8	organized	organize	VERB
ajird-1101	132	9	to	to	PART
ajird-1101	132	10	prevent	prevent	VERB
ajird-1101	132	11	congestion	congestion	NOUN
ajird-1101	132	12	and	and	CCONJ
ajird-1101	132	13	ensure	ensure	VERB
ajird-1101	132	14	a	a	DET
ajird-1101	132	15	smooth	smooth	ADJ
ajird-1101	132	16	experience	experience	NOUN
ajird-1101	132	17	.	.	PUNCT
ajird-1101	133	1	in	in	ADP
ajird-1101	133	2	the	the	DET
ajird-1101	133	3	fast	fast	ADJ
ajird-1101	133	4	food	food	NOUN
ajird-1101	133	5	industry	industry	NOUN
ajird-1101	133	6	,	,	PUNCT
ajird-1101	133	7	achieving	achieve	VERB
ajird-1101	133	8	this	this	PRON
ajird-1101	133	9	requires	require	VERB
ajird-1101	133	10	various	various	ADJ
ajird-1101	133	11	crowd	crowd	NOUN
ajird-1101	133	12	management	management	NOUN
ajird-1101	133	13	techniques	technique	NOUN
ajird-1101	133	14	,	,	PUNCT
ajird-1101	133	15	such	such	ADJ
ajird-1101	133	16	as	as	ADP
ajird-1101	133	17	queue	queue	NOUN
ajird-1101	133	18	management	management	NOUN
ajird-1101	133	19	systems	system	NOUN
ajird-1101	133	20	,	,	PUNCT
ajird-1101	133	21	virtual	virtual	ADJ
ajird-1101	133	22	queuing	queuing	NOUN
ajird-1101	133	23	and	and	CCONJ
ajird-1101	133	24	personalized	personalized	ADJ
ajird-1101	133	25	scheduling	scheduling	NOUN
ajird-1101	133	26	(	(	PUNCT
ajird-1101	133	27	huang	huang	PROPN
ajird-1101	133	28	,	,	PUNCT
ajird-1101	133	29	2019	2019	NUM
ajird-1101	133	30	)	)	PUNCT
ajird-1101	133	31	.	.	PUNCT
ajird-1101	134	1	it	it	PRON
ajird-1101	134	2	is	be	AUX
ajird-1101	134	3	also	also	ADV
ajird-1101	134	4	pertinent	pertinent	ADJ
ajird-1101	134	5	to	to	PART
ajird-1101	134	6	create	create	VERB
ajird-1101	134	7	aesthetic	aesthetic	ADJ
ajird-1101	134	8	and	and	CCONJ
ajird-1101	134	9	conducive	conducive	ADJ
ajird-1101	134	10	atmosphere	atmosphere	NOUN
ajird-1101	134	11	which	which	PRON
ajird-1101	134	12	could	could	AUX
ajird-1101	134	13	elicit	elicit	VERB
ajird-1101	134	14	a	a	DET
ajird-1101	134	15	positive	positive	ADJ
ajird-1101	134	16	impression	impression	NOUN
ajird-1101	134	17	on	on	ADP
ajird-1101	134	18	the	the	DET
ajird-1101	134	19	attendees	attendee	NOUN
ajird-1101	134	20	,	,	PUNCT
ajird-1101	134	21	ensuring	ensure	VERB
ajird-1101	134	22	that	that	SCONJ
ajird-1101	134	23	they	they	PRON
ajird-1101	134	24	have	have	VERB
ajird-1101	134	25	a	a	DET
ajird-1101	134	26	memorable	memorable	ADJ
ajird-1101	134	27	and	and	CCONJ
ajird-1101	134	28	enjoyable	enjoyable	ADJ
ajird-1101	134	29	experience	experience	NOUN
ajird-1101	134	30	during	during	ADP
ajird-1101	134	31	their	their	PRON
ajird-1101	134	32	waiting	waiting	NOUN
ajird-1101	134	33	times	time	NOUN
ajird-1101	134	34	.	.	PUNCT
ajird-1101	135	1	these	these	DET
ajird-1101	135	2	approaches	approach	NOUN
ajird-1101	135	3	aim	aim	VERB
ajird-1101	135	4	to	to	PART
ajird-1101	135	5	distribute	distribute	VERB
ajird-1101	135	6	the	the	DET
ajird-1101	135	7	crowd	crowd	NOUN
ajird-1101	135	8	effectively	effectively	ADV
ajird-1101	135	9	,	,	PUNCT
ajird-1101	135	10	reduce	reduce	VERB
ajird-1101	135	11	perceived	perceive	VERB
ajird-1101	135	12	waiting	waiting	NOUN
ajird-1101	135	13	time	time	NOUN
ajird-1101	135	14	,	,	PUNCT
ajird-1101	135	15	and	and	CCONJ
ajird-1101	135	16	maintain	maintain	VERB
ajird-1101	135	17	a	a	DET
ajird-1101	135	18	comfortable	comfortable	ADJ
ajird-1101	135	19	and	and	CCONJ
ajird-1101	135	20	safe	safe	ADJ
ajird-1101	135	21	environment	environment	NOUN
ajird-1101	135	22	for	for	ADP
ajird-1101	135	23	attendees	attendee	NOUN
ajird-1101	135	24	(	(	PUNCT
ajird-1101	135	25	kumar	kumar	PROPN
ajird-1101	135	26	et	et	PROPN
ajird-1101	135	27	al	al	PROPN
ajird-1101	135	28	.	.	PROPN
ajird-1101	135	29	,	,	PUNCT
ajird-1101	135	30	2014	2014	NUM
ajird-1101	135	31	)	)	PUNCT
ajird-1101	135	32	.	.	PUNCT
ajird-1101	136	1	waiting	wait	VERB
ajird-1101	136	2	environments	environment	NOUN
ajird-1101	136	3	are	be	AUX
ajird-1101	136	4	designed	design	VERB
ajird-1101	136	5	to	to	PART
ajird-1101	136	6	provide	provide	VERB
ajird-1101	136	7	a	a	DET
ajird-1101	136	8	positive	positive	ADJ
ajird-1101	136	9	and	and	CCONJ
ajird-1101	136	10	engaging	engaging	ADJ
ajird-1101	136	11	experience	experience	NOUN
ajird-1101	136	12	for	for	ADP
ajird-1101	136	13	attendees	attendee	NOUN
ajird-1101	136	14	while	while	SCONJ
ajird-1101	136	15	they	they	PRON
ajird-1101	136	16	await	await	VERB
ajird-1101	136	17	the	the	DET
ajird-1101	136	18	start	start	NOUN
ajird-1101	136	19	of	of	ADP
ajird-1101	136	20	a	a	DET
ajird-1101	136	21	specific	specific	ADJ
ajird-1101	136	22	event	event	NOUN
ajird-1101	136	23	.	.	PUNCT
ajird-1101	137	1	through	through	ADP
ajird-1101	137	2	effective	effective	ADJ
ajird-1101	137	3	crowd	crowd	NOUN
ajird-1101	137	4	management	management	NOUN
ajird-1101	137	5	,	,	PUNCT
ajird-1101	137	6	thoughtful	thoughtful	ADJ
ajird-1101	137	7	spatial	spatial	ADJ
ajird-1101	137	8	layout	layout	NOUN
ajird-1101	137	9	,	,	PUNCT
ajird-1101	137	10	strategic	strategic	ADJ
ajird-1101	137	11	seating	seating	NOUN
ajird-1101	137	12	arrangements	arrangement	NOUN
ajird-1101	137	13	,	,	PUNCT
ajird-1101	137	14	diverse	diverse	ADJ
ajird-1101	137	15	amenities	amenity	NOUN
ajird-1101	137	16	,	,	PUNCT
ajird-1101	137	17	and	and	CCONJ
ajird-1101	137	18	engaging	engage	VERB
ajird-1101	137	19	entertainment	entertainment	NOUN
ajird-1101	137	20	options	option	NOUN
ajird-1101	137	21	,	,	PUNCT
ajird-1101	137	22	event	event	NOUN
ajird-1101	137	23	organizers	organizer	NOUN
ajird-1101	137	24	can	can	AUX
ajird-1101	137	25	minimize	minimize	VERB
ajird-1101	137	26	perceived	perceive	VERB
ajird-1101	137	27	waiting	waiting	NOUN
ajird-1101	137	28	time	time	NOUN
ajird-1101	137	29	and	and	CCONJ
ajird-1101	137	30	ensure	ensure	VERB
ajird-1101	137	31	attendee	attendee	NOUN
ajird-1101	137	32	satisfaction	satisfaction	NOUN
ajird-1101	137	33	.	.	PUNCT
ajird-1101	138	1	perceived	perceive	VERB
ajird-1101	138	2	waiting	waiting	NOUN
ajird-1101	138	3	time	time	NOUN
ajird-1101	138	4	:	:	PUNCT
ajird-1101	138	5	customers	customer	NOUN
ajird-1101	138	6	guess	guess	VERB
ajird-1101	138	7	how	how	SCONJ
ajird-1101	138	8	long	long	ADV
ajird-1101	138	9	they	they	PRON
ajird-1101	138	10	think	think	VERB
ajird-1101	138	11	they	they	PRON
ajird-1101	138	12	will	will	AUX
ajird-1101	138	13	have	have	VERB
ajird-1101	138	14	to	to	PART
ajird-1101	138	15	wait	wait	VERB
ajird-1101	138	16	.	.	PUNCT
ajird-1101	139	1	when	when	SCONJ
ajird-1101	139	2	the	the	DET
ajird-1101	139	3	perceived	perceive	VERB
ajird-1101	139	4	waiting	waiting	NOUN
ajird-1101	139	5	time	time	NOUN
ajird-1101	139	6	is	be	AUX
ajird-1101	139	7	exceeded	exceed	VERB
ajird-1101	139	8	by	by	ADP
ajird-1101	139	9	the	the	DET
ajird-1101	139	10	actual	actual	ADJ
ajird-1101	139	11	waiting	waiting	NOUN
ajird-1101	139	12	time	time	NOUN
ajird-1101	139	13	,	,	PUNCT
ajird-1101	139	14	they	they	PRON
ajird-1101	139	15	become	become	VERB
ajird-1101	139	16	dissatisfied	dissatisfied	ADJ
ajird-1101	139	17	(	(	PUNCT
ajird-1101	139	18	maister	maister	PROPN
ajird-1101	139	19	,	,	PUNCT
ajird-1101	139	20	1985	1985	NUM
ajird-1101	139	21	)	)	PUNCT
ajird-1101	139	22	.	.	PUNCT
ajird-1101	140	1	the	the	DET
ajird-1101	140	2	term	term	NOUN
ajird-1101	140	3	"	"	PUNCT
ajird-1101	140	4	perceived	perceive	VERB
ajird-1101	140	5	waiting	waiting	NOUN
ajird-1101	140	6	time	time	NOUN
ajird-1101	140	7	"	"	PUNCT
ajird-1101	140	8	pertains	pertain	VERB
ajird-1101	140	9	to	to	ADP
ajird-1101	140	10	the	the	DET
ajird-1101	140	11	duration	duration	NOUN
ajird-1101	140	12	that	that	PRON
ajird-1101	140	13	customers	customer	NOUN
ajird-1101	140	14	expect	expect	VERB
ajird-1101	140	15	to	to	PART
ajird-1101	140	16	spend	spend	VERB
ajird-1101	140	17	in	in	ADP
ajird-1101	140	18	the	the	DET
ajird-1101	140	19	queue	queue	NOUN
ajird-1101	140	20	.	.	PUNCT
ajird-1101	141	1	the	the	DET
ajird-1101	141	2	way	way	NOUN
ajird-1101	141	3	in	in	ADP
ajird-1101	141	4	which	which	PRON
ajird-1101	141	5	individuals	individual	NOUN
ajird-1101	141	6	perceive	perceive	VERB
ajird-1101	141	7	and	and	CCONJ
ajird-1101	141	8	respond	respond	VERB
ajird-1101	141	9	to	to	ADP
ajird-1101	141	10	waiting	wait	VERB
ajird-1101	141	11	time	time	NOUN
ajird-1101	141	12	is	be	AUX
ajird-1101	141	13	inherently	inherently	ADV
ajird-1101	141	14	subjective	subjective	ADJ
ajird-1101	141	15	and	and	CCONJ
ajird-1101	141	16	influenced	influence	VERB
ajird-1101	141	17	by	by	ADP
ajird-1101	141	18	their	their	PRON
ajird-1101	141	19	unique	unique	ADJ
ajird-1101	141	20	experiences	experience	NOUN
ajird-1101	141	21	.	.	PUNCT
ajird-1101	142	1	moreover	moreover	ADV
ajird-1101	142	2	,	,	PUNCT
ajird-1101	142	3	an	an	DET
ajird-1101	142	4	individual	individual	NOUN
ajird-1101	142	5	's	's	PART
ajird-1101	142	6	response	response	NOUN
ajird-1101	142	7	to	to	ADP
ajird-1101	142	8	waiting	wait	VERB
ajird-1101	142	9	time	time	NOUN
ajird-1101	142	10	is	be	AUX
ajird-1101	142	11	determined	determine	VERB
ajird-1101	142	12	by	by	ADP
ajird-1101	142	13	cognitive	cognitive	ADJ
ajird-1101	142	14	processes	process	NOUN
ajird-1101	142	15	(	(	PUNCT
ajird-1101	142	16	maister	maister	NOUN
ajird-1101	142	17	,	,	PUNCT
ajird-1101	142	18	1985	1985	NUM
ajird-1101	142	19	)	)	PUNCT
ajird-1101	142	20	.	.	PUNCT
ajird-1101	143	1	delaying	delay	VERB
ajird-1101	143	2	actions	action	NOUN
ajird-1101	143	3	incurs	incur	VERB
ajird-1101	143	4	both	both	CCONJ
ajird-1101	143	5	financial	financial	ADJ
ajird-1101	143	6	and	and	CCONJ
ajird-1101	143	7	psychological	psychological	ADJ
ajird-1101	143	8	repercussions	repercussion	NOUN
ajird-1101	143	9	.	.	PUNCT
ajird-1101	144	1	consistently	consistently	ADV
ajird-1101	144	2	,	,	PUNCT
ajird-1101	144	3	customers	customer	NOUN
ajird-1101	144	4	exhibit	exhibit	VERB
ajird-1101	144	5	a	a	DET
ajird-1101	144	6	american	american	ADJ
ajird-1101	144	7	journal	journal	NOUN
ajird-1101	144	8	of	of	ADP
ajird-1101	144	9	interdisciplinary	interdisciplinary	ADJ
ajird-1101	144	10	research	research	NOUN
ajird-1101	144	11	and	and	CCONJ
ajird-1101	144	12	development	development	NOUN
ajird-1101	144	13	issn	issn	PROPN
ajird-1101	144	14	online	online	NOUN
ajird-1101	144	15	:	:	PUNCT
ajird-1101	144	16	2771	2771	NUM
ajird-1101	144	17	-	-	SYM
ajird-1101	144	18	8948	8948	NUM
ajird-1101	144	19	website	website	NOUN
ajird-1101	144	20	:	:	PUNCT
ajird-1101	144	21	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	144	22	volume	volume	NOUN
ajird-1101	144	23	27	27	NUM
ajird-1101	144	24	,	,	PUNCT
ajird-1101	144	25	april	april	PROPN
ajird-1101	144	26	2024	2024	NUM
ajird-1101	144	27	126	126	NUM
ajird-1101	145	1	|	|	ADV
ajird-1101	145	2	p	p	NOUN
ajird-1101	145	3	a	a	DET
ajird-1101	145	4	g	g	NOUN
ajird-1101	145	5	e	e	NOUN
ajird-1101	145	6	preference	preference	NOUN
ajird-1101	145	7	for	for	ADP
ajird-1101	145	8	dining	dining	NOUN
ajird-1101	145	9	establishments	establishment	NOUN
ajird-1101	145	10	that	that	PRON
ajird-1101	145	11	provide	provide	VERB
ajird-1101	145	12	timely	timely	ADJ
ajird-1101	145	13	service	service	NOUN
ajird-1101	145	14	.	.	PUNCT
ajird-1101	146	1	therefore	therefore	ADV
ajird-1101	146	2	,	,	PUNCT
ajird-1101	146	3	it	it	PRON
ajird-1101	146	4	has	have	AUX
ajird-1101	146	5	been	be	AUX
ajird-1101	146	6	demonstrated	demonstrate	VERB
ajird-1101	146	7	that	that	SCONJ
ajird-1101	146	8	consumers	consumer	NOUN
ajird-1101	146	9	'	'	PART
ajird-1101	146	10	satisfaction	satisfaction	NOUN
ajird-1101	146	11	with	with	ADP
ajird-1101	146	12	respect	respect	NOUN
ajird-1101	146	13	to	to	ADP
ajird-1101	146	14	the	the	DET
ajird-1101	146	15	duration	duration	NOUN
ajird-1101	146	16	of	of	ADP
ajird-1101	146	17	the	the	DET
ajird-1101	146	18	delay	delay	NOUN
ajird-1101	146	19	is	be	AUX
ajird-1101	146	20	influenced	influence	VERB
ajird-1101	146	21	by	by	ADP
ajird-1101	146	22	the	the	DET
ajird-1101	146	23	perception	perception	NOUN
ajird-1101	146	24	of	of	ADP
ajird-1101	146	25	the	the	DET
ajird-1101	146	26	wait	wait	NOUN
ajird-1101	146	27	time	time	NOUN
ajird-1101	146	28	(	(	PUNCT
ajird-1101	146	29	oliver	oliver	PROPN
ajird-1101	146	30	&	&	CCONJ
ajird-1101	146	31	westbrook	westbrook	PROPN
ajird-1101	146	32	,	,	PUNCT
ajird-1101	146	33	1993	1993	NUM
ajird-1101	146	34	)	)	PUNCT
ajird-1101	146	35	.	.	PUNCT
ajird-1101	147	1	it	it	PRON
ajird-1101	147	2	is	be	AUX
ajird-1101	147	3	possible	possible	ADJ
ajird-1101	147	4	that	that	SCONJ
ajird-1101	147	5	the	the	DET
ajird-1101	147	6	subjective	subjective	ADJ
ajird-1101	147	7	experience	experience	NOUN
ajird-1101	147	8	of	of	ADP
ajird-1101	147	9	waiting	waiting	NOUN
ajird-1101	147	10	does	do	AUX
ajird-1101	147	11	not	not	PART
ajird-1101	147	12	always	always	ADV
ajird-1101	147	13	align	align	VERB
ajird-1101	147	14	with	with	ADP
ajird-1101	147	15	the	the	DET
ajird-1101	147	16	actual	actual	ADJ
ajird-1101	147	17	duration	duration	NOUN
ajird-1101	147	18	of	of	ADP
ajird-1101	147	19	the	the	DET
ajird-1101	147	20	wait	wait	NOUN
ajird-1101	147	21	,	,	PUNCT
ajird-1101	147	22	as	as	SCONJ
ajird-1101	147	23	individuals	individual	NOUN
ajird-1101	147	24	may	may	AUX
ajird-1101	147	25	perceive	perceive	VERB
ajird-1101	147	26	the	the	DET
ajird-1101	147	27	wait	wait	NOUN
ajird-1101	147	28	to	to	PART
ajird-1101	147	29	be	be	AUX
ajird-1101	147	30	longer	long	ADJ
ajird-1101	147	31	than	than	SCONJ
ajird-1101	147	32	it	it	PRON
ajird-1101	147	33	truly	truly	ADV
ajird-1101	147	34	is	be	AUX
ajird-1101	147	35	;	;	PUNCT
ajird-1101	147	36	potentially	potentially	ADV
ajird-1101	147	37	leading	lead	VERB
ajird-1101	147	38	to	to	ADP
ajird-1101	147	39	negative	negative	ADJ
ajird-1101	147	40	evaluations	evaluation	NOUN
ajird-1101	147	41	of	of	ADP
ajird-1101	147	42	the	the	DET
ajird-1101	147	43	service	service	NOUN
ajird-1101	147	44	provider	provider	NOUN
ajird-1101	147	45	or	or	CCONJ
ajird-1101	147	46	organisation	organisation	NOUN
ajird-1101	147	47	.	.	PUNCT
ajird-1101	148	1	therefore	therefore	ADV
ajird-1101	148	2	,	,	PUNCT
ajird-1101	148	3	client	client	NOUN
ajird-1101	148	4	satisfaction	satisfaction	NOUN
ajird-1101	148	5	can	can	AUX
ajird-1101	148	6	potentially	potentially	ADV
ajird-1101	148	7	be	be	AUX
ajird-1101	148	8	improved	improve	VERB
ajird-1101	148	9	by	by	ADP
ajird-1101	148	10	having	have	VERB
ajird-1101	148	11	the	the	DET
ajird-1101	148	12	product	product	NOUN
ajird-1101	148	13	delivered	deliver	VERB
ajird-1101	148	14	prior	prior	ADV
ajird-1101	148	15	to	to	ADP
ajird-1101	148	16	the	the	DET
ajird-1101	148	17	expected	expect	VERB
ajird-1101	148	18	waiting	waiting	NOUN
ajird-1101	148	19	period	period	NOUN
ajird-1101	148	20	(	(	PUNCT
ajird-1101	148	21	dabholkar	dabholkar	NOUN
ajird-1101	148	22	,	,	PUNCT
ajird-1101	148	23	2015	2015	NUM
ajird-1101	148	24	)	)	PUNCT
ajird-1101	148	25	.	.	PUNCT
ajird-1101	149	1	concept	concept	NOUN
ajird-1101	149	2	of	of	ADP
ajird-1101	149	3	customer	customer	NOUN
ajird-1101	149	4	satisfaction	satisfaction	NOUN
ajird-1101	149	5	customer	customer	NOUN
ajird-1101	149	6	satisfaction	satisfaction	NOUN
ajird-1101	149	7	was	be	AUX
ajird-1101	149	8	defined	define	VERB
ajird-1101	149	9	by	by	ADP
ajird-1101	149	10	pairot	pairot	PROPN
ajird-1101	149	11	(	(	PUNCT
ajird-1101	149	12	2008	2008	NUM
ajird-1101	149	13	)	)	PUNCT
ajird-1101	149	14	as	as	ADP
ajird-1101	149	15	the	the	DET
ajird-1101	149	16	capacity	capacity	NOUN
ajird-1101	149	17	of	of	ADP
ajird-1101	149	18	an	an	DET
ajird-1101	149	19	organisation	organisation	NOUN
ajird-1101	149	20	to	to	PART
ajird-1101	149	21	satisfy	satisfy	VERB
ajird-1101	149	22	the	the	DET
ajird-1101	149	23	commercial	commercial	ADJ
ajird-1101	149	24	,	,	PUNCT
ajird-1101	149	25	emotive	emotive	ADJ
ajird-1101	149	26	and	and	CCONJ
ajird-1101	149	27	psychological	psychological	ADJ
ajird-1101	149	28	requirements	requirement	NOUN
ajird-1101	149	29	of	of	ADP
ajird-1101	149	30	its	its	PRON
ajird-1101	149	31	clientele	clientele	NOUN
ajird-1101	149	32	.	.	PUNCT
ajird-1101	150	1	the	the	DET
ajird-1101	150	2	existence	existence	NOUN
ajird-1101	150	3	of	of	ADP
ajird-1101	150	4	varying	vary	VERB
ajird-1101	150	5	degrees	degree	NOUN
ajird-1101	150	6	of	of	ADP
ajird-1101	150	7	consumer	consumer	NOUN
ajird-1101	150	8	satisfaction	satisfaction	NOUN
ajird-1101	150	9	presents	present	VERB
ajird-1101	150	10	a	a	DET
ajird-1101	150	11	challenge	challenge	NOUN
ajird-1101	150	12	for	for	ADP
ajird-1101	150	13	businesses	business	NOUN
ajird-1101	150	14	in	in	ADP
ajird-1101	150	15	identifying	identify	VERB
ajird-1101	150	16	and	and	CCONJ
ajird-1101	150	17	fulfilling	fulfil	VERB
ajird-1101	150	18	their	their	PRON
ajird-1101	150	19	requirements	requirement	NOUN
ajird-1101	150	20	.	.	PUNCT
ajird-1101	151	1	customer	customer	NOUN
ajird-1101	151	2	satisfaction	satisfaction	NOUN
ajird-1101	151	3	serves	serve	VERB
ajird-1101	151	4	as	as	ADP
ajird-1101	151	5	a	a	DET
ajird-1101	151	6	crucial	crucial	ADJ
ajird-1101	151	7	indicator	indicator	NOUN
ajird-1101	151	8	,	,	PUNCT
ajird-1101	151	9	assessing	assess	VERB
ajird-1101	151	10	the	the	DET
ajird-1101	151	11	extent	extent	NOUN
ajird-1101	151	12	of	of	ADP
ajird-1101	151	13	contentment	contentment	NOUN
ajird-1101	151	14	that	that	SCONJ
ajird-1101	151	15	customers	customer	NOUN
ajird-1101	151	16	derive	derive	VERB
ajird-1101	151	17	from	from	ADP
ajird-1101	151	18	the	the	DET
ajird-1101	151	19	products	product	NOUN
ajird-1101	151	20	or	or	CCONJ
ajird-1101	151	21	services	service	NOUN
ajird-1101	151	22	they	they	PRON
ajird-1101	151	23	avail	avail	VERB
ajird-1101	151	24	.	.	PUNCT
ajird-1101	152	1	the	the	DET
ajird-1101	152	2	service	service	NOUN
ajird-1101	152	3	and	and	CCONJ
ajird-1101	152	4	fast	fast	ADJ
ajird-1101	152	5	food	food	NOUN
ajird-1101	152	6	businesses	business	NOUN
ajird-1101	152	7	are	be	AUX
ajird-1101	152	8	exposed	expose	VERB
ajird-1101	152	9	to	to	ADP
ajird-1101	152	10	a	a	DET
ajird-1101	152	11	number	number	NOUN
ajird-1101	152	12	of	of	ADP
ajird-1101	152	13	elements	element	NOUN
ajird-1101	152	14	that	that	PRON
ajird-1101	152	15	affect	affect	VERB
ajird-1101	152	16	consumer	consumer	NOUN
ajird-1101	152	17	satisfaction	satisfaction	NOUN
ajird-1101	152	18	.	.	PUNCT
ajird-1101	153	1	parasuraman	parasuraman	NOUN
ajird-1101	153	2	et	et	PROPN
ajird-1101	153	3	al	al	PROPN
ajird-1101	153	4	.	.	PROPN
ajird-1101	154	1	(	(	PUNCT
ajird-1101	154	2	1988	1988	NUM
ajird-1101	154	3	)	)	PUNCT
ajird-1101	154	4	listed	list	VERB
ajird-1101	154	5	pricing	pricing	NOUN
ajird-1101	154	6	,	,	PUNCT
ajird-1101	154	7	physical	physical	ADJ
ajird-1101	154	8	environment	environment	NOUN
ajird-1101	154	9	,	,	PUNCT
ajird-1101	154	10	service	service	NOUN
ajird-1101	154	11	quality	quality	NOUN
ajird-1101	154	12	and	and	CCONJ
ajird-1101	154	13	staff	staff	NOUN
ajird-1101	154	14	behavior	behavior	NOUN
ajird-1101	154	15	as	as	ADP
ajird-1101	154	16	some	some	PRON
ajird-1101	154	17	of	of	ADP
ajird-1101	154	18	these	these	DET
ajird-1101	154	19	characteristics	characteristic	NOUN
ajird-1101	154	20	.	.	PUNCT
ajird-1101	155	1	in	in	ADP
ajird-1101	155	2	the	the	DET
ajird-1101	155	3	service	service	NOUN
ajird-1101	155	4	and	and	CCONJ
ajird-1101	155	5	quick	quick	ADJ
ajird-1101	155	6	service	service	NOUN
ajird-1101	155	7	sectors	sector	NOUN
ajird-1101	155	8	,	,	PUNCT
ajird-1101	155	9	service	service	NOUN
ajird-1101	155	10	quality	quality	NOUN
ajird-1101	155	11	is	be	AUX
ajird-1101	155	12	the	the	DET
ajird-1101	155	13	single	single	ADJ
ajird-1101	155	14	most	most	ADV
ajird-1101	155	15	important	important	ADJ
ajird-1101	155	16	component	component	NOUN
ajird-1101	155	17	affecting	affect	VERB
ajird-1101	155	18	consumer	consumer	NOUN
ajird-1101	155	19	happiness	happiness	NOUN
ajird-1101	155	20	.	.	PUNCT
ajird-1101	156	1	according	accord	VERB
ajird-1101	156	2	to	to	ADP
ajird-1101	156	3	parasuraman	parasuraman	NOUN
ajird-1101	156	4	et	et	PROPN
ajird-1101	156	5	al	al	PROPN
ajird-1101	156	6	.	.	PROPN
ajird-1101	157	1	(	(	PUNCT
ajird-1101	157	2	1988	1988	NUM
ajird-1101	157	3	)	)	PUNCT
ajird-1101	157	4	,	,	PUNCT
ajird-1101	157	5	customers	customer	NOUN
ajird-1101	157	6	’	'	PUNCT
ajird-1101	157	7	satisfaction	satisfaction	NOUN
ajird-1101	157	8	is	be	AUX
ajird-1101	157	9	defined	define	VERB
ajird-1101	157	10	as	as	ADP
ajird-1101	157	11	how	how	SCONJ
ajird-1101	157	12	well	well	ADV
ajird-1101	157	13	the	the	DET
ajird-1101	157	14	actual	actual	ADJ
ajird-1101	157	15	service	service	NOUN
ajird-1101	157	16	meets	meet	VERB
ajird-1101	157	17	or	or	CCONJ
ajird-1101	157	18	exceeds	exceed	VERB
ajird-1101	157	19	the	the	DET
ajird-1101	157	20	customer	customer	NOUN
ajird-1101	157	21	's	's	PART
ajird-1101	157	22	expectations	expectation	NOUN
ajird-1101	157	23	.	.	PUNCT
ajird-1101	158	1	in	in	ADP
ajird-1101	158	2	this	this	DET
ajird-1101	158	3	study	study	NOUN
ajird-1101	158	4	,	,	PUNCT
ajird-1101	158	5	positive	positive	ADJ
ajird-1101	158	6	word	word	NOUN
ajird-1101	158	7	of	of	ADP
ajird-1101	158	8	mouth	mouth	NOUN
ajird-1101	158	9	was	be	AUX
ajird-1101	158	10	adopted	adopt	VERB
ajird-1101	158	11	to	to	PART
ajird-1101	158	12	measure	measure	VERB
ajird-1101	158	13	customers	customer	NOUN
ajird-1101	158	14	’	'	PUNCT
ajird-1101	158	15	satisfaction	satisfaction	NOUN
ajird-1101	158	16	.	.	PUNCT
ajird-1101	159	1	positive	positive	ADJ
ajird-1101	159	2	word	word	NOUN
ajird-1101	159	3	of	of	ADP
ajird-1101	159	4	mouth	mouth	NOUN
ajird-1101	159	5	:	:	PUNCT
ajird-1101	159	6	positive	positive	ADJ
ajird-1101	159	7	word	word	NOUN
ajird-1101	159	8	of	of	ADP
ajird-1101	159	9	mouth	mouth	NOUN
ajird-1101	159	10	(	(	PUNCT
ajird-1101	159	11	pwom	pwom	NOUN
ajird-1101	159	12	)	)	PUNCT
ajird-1101	159	13	refers	refer	VERB
ajird-1101	159	14	to	to	ADP
ajird-1101	159	15	the	the	DET
ajird-1101	159	16	voluntary	voluntary	ADJ
ajird-1101	159	17	and	and	CCONJ
ajird-1101	159	18	favourable	favourable	ADJ
ajird-1101	159	19	communication	communication	NOUN
ajird-1101	159	20	by	by	ADP
ajird-1101	159	21	customers	customer	NOUN
ajird-1101	159	22	about	about	ADP
ajird-1101	159	23	their	their	PRON
ajird-1101	159	24	involvements	involvement	NOUN
ajird-1101	159	25	with	with	ADP
ajird-1101	159	26	a	a	DET
ajird-1101	159	27	product	product	NOUN
ajird-1101	159	28	,	,	PUNCT
ajird-1101	159	29	service	service	NOUN
ajird-1101	159	30	,	,	PUNCT
ajird-1101	159	31	or	or	CCONJ
ajird-1101	159	32	brand	brand	NOUN
ajird-1101	159	33	.	.	PUNCT
ajird-1101	160	1	it	it	PRON
ajird-1101	160	2	is	be	AUX
ajird-1101	160	3	a	a	DET
ajird-1101	160	4	form	form	NOUN
ajird-1101	160	5	of	of	ADP
ajird-1101	160	6	interpersonal	interpersonal	ADJ
ajird-1101	160	7	communication	communication	NOUN
ajird-1101	160	8	where	where	SCONJ
ajird-1101	160	9	satisfied	satisfied	ADJ
ajird-1101	160	10	customers	customer	NOUN
ajird-1101	160	11	share	share	VERB
ajird-1101	160	12	positive	positive	ADJ
ajird-1101	160	13	comments	comment	NOUN
ajird-1101	160	14	,	,	PUNCT
ajird-1101	160	15	recommendations	recommendation	NOUN
ajird-1101	160	16	,	,	PUNCT
ajird-1101	160	17	or	or	CCONJ
ajird-1101	160	18	testimonials	testimonial	NOUN
ajird-1101	160	19	with	with	ADP
ajird-1101	160	20	others	other	NOUN
ajird-1101	160	21	(	(	PUNCT
ajird-1101	160	22	smith	smith	PROPN
ajird-1101	160	23	&	&	CCONJ
ajird-1101	160	24	johnson	johnson	PROPN
ajird-1101	160	25	,	,	PUNCT
ajird-1101	160	26	2021	2021	NUM
ajird-1101	160	27	)	)	PUNCT
ajird-1101	160	28	.	.	PUNCT
ajird-1101	161	1	pwom	pwom	NOUN
ajird-1101	161	2	is	be	AUX
ajird-1101	161	3	a	a	DET
ajird-1101	161	4	crucial	crucial	ADJ
ajird-1101	161	5	aspect	aspect	NOUN
ajird-1101	161	6	of	of	ADP
ajird-1101	161	7	consumer	consumer	NOUN
ajird-1101	161	8	behaviour	behaviour	NOUN
ajird-1101	161	9	as	as	SCONJ
ajird-1101	161	10	it	it	PRON
ajird-1101	161	11	extends	extend	VERB
ajird-1101	161	12	beyond	beyond	ADP
ajird-1101	161	13	individual	individual	ADJ
ajird-1101	161	14	purchasing	purchasing	NOUN
ajird-1101	161	15	decisions	decision	NOUN
ajird-1101	161	16	,	,	PUNCT
ajird-1101	161	17	influencing	influence	VERB
ajird-1101	161	18	the	the	DET
ajird-1101	161	19	choices	choice	NOUN
ajird-1101	161	20	and	and	CCONJ
ajird-1101	161	21	perceptions	perception	NOUN
ajird-1101	161	22	of	of	ADP
ajird-1101	161	23	others	other	NOUN
ajird-1101	161	24	in	in	ADP
ajird-1101	161	25	the	the	DET
ajird-1101	161	26	social	social	ADJ
ajird-1101	161	27	network	network	NOUN
ajird-1101	161	28	.	.	PUNCT
ajird-1101	162	1	the	the	DET
ajird-1101	162	2	advocates	advocate	NOUN
ajird-1101	162	3	of	of	ADP
ajird-1101	162	4	social	social	ADJ
ajird-1101	162	5	influence	influence	NOUN
ajird-1101	162	6	theory	theory	NOUN
ajird-1101	162	7	argued	argue	VERB
ajird-1101	162	8	that	that	SCONJ
ajird-1101	162	9	people	people	NOUN
ajird-1101	162	10	are	be	AUX
ajird-1101	162	11	often	often	ADV
ajird-1101	162	12	swayed	sway	VERB
ajird-1101	162	13	by	by	ADP
ajird-1101	162	14	the	the	DET
ajird-1101	162	15	opinions	opinion	NOUN
ajird-1101	162	16	and	and	CCONJ
ajird-1101	162	17	behaviours	behaviour	NOUN
ajird-1101	162	18	of	of	ADP
ajird-1101	162	19	those	those	PRON
ajird-1101	162	20	in	in	ADP
ajird-1101	162	21	their	their	PRON
ajird-1101	162	22	social	social	ADJ
ajird-1101	162	23	circle	circle	NOUN
ajird-1101	162	24	(	(	PUNCT
ajird-1101	162	25	brown	brown	PROPN
ajird-1101	162	26	&	&	CCONJ
ajird-1101	162	27	white	white	ADJ
ajird-1101	162	28	,	,	PUNCT
ajird-1101	162	29	2018	2018	NUM
ajird-1101	162	30	)	)	PUNCT
ajird-1101	162	31	.	.	PUNCT
ajird-1101	163	1	this	this	PRON
ajird-1101	163	2	is	be	AUX
ajird-1101	163	3	because	because	SCONJ
ajird-1101	163	4	individuals	individual	NOUN
ajird-1101	163	5	are	be	AUX
ajird-1101	163	6	more	more	ADV
ajird-1101	163	7	receptive	receptive	ADJ
ajird-1101	163	8	to	to	ADP
ajird-1101	163	9	messages	message	NOUN
ajird-1101	163	10	from	from	ADP
ajird-1101	163	11	sources	source	NOUN
ajird-1101	163	12	they	they	PRON
ajird-1101	163	13	perceive	perceive	VERB
ajird-1101	163	14	as	as	ADV
ajird-1101	163	15	credible	credible	ADJ
ajird-1101	163	16	and	and	CCONJ
ajird-1101	163	17	similar	similar	ADJ
ajird-1101	163	18	to	to	ADP
ajird-1101	163	19	themselves	themselves	PRON
ajird-1101	163	20	(	(	PUNCT
ajird-1101	163	21	giles	gile	NOUN
ajird-1101	163	22	,	,	PUNCT
ajird-1101	163	23	2018	2018	NUM
ajird-1101	163	24	;	;	PUNCT
ajird-1101	163	25	jones	jones	PROPN
ajird-1101	163	26	&	&	CCONJ
ajird-1101	163	27	brown	brown	PROPN
ajird-1101	163	28	,	,	PUNCT
ajird-1101	163	29	2020	2020	NUM
ajird-1101	163	30	)	)	PUNCT
ajird-1101	163	31	.	.	PUNCT
ajird-1101	164	1	this	this	DET
ajird-1101	164	2	notion	notion	NOUN
ajird-1101	164	3	advocates	advocate	VERB
ajird-1101	164	4	that	that	SCONJ
ajird-1101	164	5	positive	positive	ADJ
ajird-1101	164	6	recommendations	recommendation	NOUN
ajird-1101	164	7	from	from	ADP
ajird-1101	164	8	friends	friend	NOUN
ajird-1101	164	9	,	,	PUNCT
ajird-1101	164	10	family	family	NOUN
ajird-1101	164	11	,	,	PUNCT
ajird-1101	164	12	or	or	CCONJ
ajird-1101	164	13	peers	peer	NOUN
ajird-1101	164	14	can	can	AUX
ajird-1101	164	15	significantly	significantly	ADV
ajird-1101	164	16	impact	impact	VERB
ajird-1101	164	17	an	an	DET
ajird-1101	164	18	individual	individual	NOUN
ajird-1101	164	19	's	's	PART
ajird-1101	164	20	perception	perception	NOUN
ajird-1101	164	21	and	and	CCONJ
ajird-1101	164	22	choice	choice	NOUN
ajird-1101	164	23	.	.	PUNCT
ajird-1101	165	1	according	accord	VERB
ajird-1101	165	2	to	to	ADP
ajird-1101	165	3	anderson	anderson	PROPN
ajird-1101	165	4	and	and	CCONJ
ajird-1101	165	5	smith	smith	PROPN
ajird-1101	165	6	(	(	PUNCT
ajird-1101	165	7	2019	2019	NUM
ajird-1101	165	8	)	)	PUNCT
ajird-1101	165	9	,	,	PUNCT
ajird-1101	165	10	favourable	favourable	ADJ
ajird-1101	165	11	referrals	referral	NOUN
ajird-1101	165	12	(	(	PUNCT
ajird-1101	165	13	pwom	pwom	NOUN
ajird-1101	165	14	)	)	PUNCT
ajird-1101	165	15	are	be	AUX
ajird-1101	165	16	a	a	DET
ajird-1101	165	17	strong	strong	ADJ
ajird-1101	165	18	indicator	indicator	NOUN
ajird-1101	165	19	of	of	ADP
ajird-1101	165	20	customer	customer	NOUN
ajird-1101	165	21	satisfaction	satisfaction	NOUN
ajird-1101	165	22	.	.	PUNCT
ajird-1101	166	1	customers	customer	NOUN
ajird-1101	166	2	that	that	PRON
ajird-1101	166	3	had	have	VERB
ajird-1101	166	4	a	a	DET
ajird-1101	166	5	good	good	ADJ
ajird-1101	166	6	experience	experience	NOUN
ajird-1101	166	7	are	be	AUX
ajird-1101	166	8	more	more	ADV
ajird-1101	166	9	likely	likely	ADJ
ajird-1101	166	10	to	to	PART
ajird-1101	166	11	recommend	recommend	VERB
ajird-1101	166	12	the	the	DET
ajird-1101	166	13	business	business	NOUN
ajird-1101	166	14	to	to	ADP
ajird-1101	166	15	others	other	NOUN
ajird-1101	166	16	.	.	PUNCT
ajird-1101	167	1	the	the	DET
ajird-1101	167	2	advent	advent	NOUN
ajird-1101	167	3	of	of	ADP
ajird-1101	167	4	social	social	ADJ
ajird-1101	167	5	media	medium	NOUN
ajird-1101	167	6	has	have	AUX
ajird-1101	167	7	transformed	transform	VERB
ajird-1101	167	8	the	the	DET
ajird-1101	167	9	landscape	landscape	NOUN
ajird-1101	167	10	of	of	ADP
ajird-1101	167	11	pwom	pwom	NOUN
ajird-1101	167	12	,	,	PUNCT
ajird-1101	167	13	providing	provide	VERB
ajird-1101	167	14	new	new	ADJ
ajird-1101	167	15	platforms	platform	NOUN
ajird-1101	167	16	for	for	ADP
ajird-1101	167	17	individuals	individual	NOUN
ajird-1101	167	18	to	to	PART
ajird-1101	167	19	share	share	VERB
ajird-1101	167	20	their	their	PRON
ajird-1101	167	21	opinions	opinion	NOUN
ajird-1101	167	22	on	on	ADP
ajird-1101	167	23	a	a	DET
ajird-1101	167	24	global	global	ADJ
ajird-1101	167	25	scale	scale	NOUN
ajird-1101	167	26	.	.	PUNCT
ajird-1101	168	1	online	online	ADJ
ajird-1101	168	2	reviews	review	NOUN
ajird-1101	168	3	,	,	PUNCT
ajird-1101	168	4	ratings	rating	NOUN
ajird-1101	168	5	and	and	CCONJ
ajird-1101	168	6	testimonials	testimonial	NOUN
ajird-1101	168	7	amplify	amplify	VERB
ajird-1101	168	8	the	the	DET
ajird-1101	168	9	reach	reach	NOUN
ajird-1101	168	10	and	and	CCONJ
ajird-1101	168	11	impact	impact	NOUN
ajird-1101	168	12	of	of	ADP
ajird-1101	168	13	american	american	ADJ
ajird-1101	168	14	journal	journal	PROPN
ajird-1101	168	15	of	of	ADP
ajird-1101	168	16	interdisciplinary	interdisciplinary	ADJ
ajird-1101	168	17	research	research	NOUN
ajird-1101	168	18	and	and	CCONJ
ajird-1101	168	19	development	development	NOUN
ajird-1101	168	20	issn	issn	PROPN
ajird-1101	168	21	online	online	NOUN
ajird-1101	168	22	:	:	PUNCT
ajird-1101	168	23	2771	2771	NUM
ajird-1101	168	24	-	-	SYM
ajird-1101	168	25	8948	8948	NUM
ajird-1101	168	26	website	website	NOUN
ajird-1101	168	27	:	:	PUNCT
ajird-1101	168	28	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	168	29	volume	volume	NOUN
ajird-1101	168	30	27	27	NUM
ajird-1101	168	31	,	,	PUNCT
ajird-1101	168	32	april	april	PROPN
ajird-1101	168	33	2024	2024	NUM
ajird-1101	168	34	127	127	NUM
ajird-1101	168	35	|	|	ADV
ajird-1101	168	36	p	p	NOUN
ajird-1101	168	37	a	a	DET
ajird-1101	168	38	g	g	NOUN
ajird-1101	168	39	e	e	PROPN
ajird-1101	168	40	pwom	pwom	NOUN
ajird-1101	168	41	,	,	PUNCT
ajird-1101	168	42	making	make	VERB
ajird-1101	168	43	it	it	PRON
ajird-1101	168	44	a	a	DET
ajird-1101	168	45	powerful	powerful	ADJ
ajird-1101	168	46	force	force	NOUN
ajird-1101	168	47	in	in	ADP
ajird-1101	168	48	shaping	shape	VERB
ajird-1101	168	49	brand	brand	NOUN
ajird-1101	168	50	perceptions	perception	NOUN
ajird-1101	168	51	(	(	PUNCT
ajird-1101	168	52	chen	chen	PROPN
ajird-1101	168	53	&	&	CCONJ
ajird-1101	168	54	wang	wang	PROPN
ajird-1101	168	55	,	,	PUNCT
ajird-1101	168	56	2021	2021	NUM
ajird-1101	168	57	;	;	PUNCT
ajird-1101	168	58	lee	lee	PROPN
ajird-1101	168	59	&	&	CCONJ
ajird-1101	168	60	youn	youn	PROPN
ajird-1101	168	61	,	,	PUNCT
ajird-1101	168	62	2009	2009	NUM
ajird-1101	168	63	;	;	PUNCT
ajird-1101	168	64	smith	smith	PROPN
ajird-1101	168	65	et	et	PROPN
ajird-1101	168	66	al	al	PROPN
ajird-1101	168	67	.	.	PROPN
ajird-1101	168	68	,	,	PUNCT
ajird-1101	168	69	2018	2018	NUM
ajird-1101	168	70	)	)	PUNCT
ajird-1101	168	71	.	.	PUNCT
ajird-1101	169	1	these	these	PRON
ajird-1101	169	2	conceptualized	conceptualize	VERB
ajird-1101	169	3	variables	variable	NOUN
ajird-1101	169	4	have	have	AUX
ajird-1101	169	5	been	be	AUX
ajird-1101	169	6	captured	capture	VERB
ajird-1101	169	7	in	in	ADP
ajird-1101	169	8	a	a	DET
ajird-1101	169	9	diagram	diagram	NOUN
ajird-1101	169	10	as	as	SCONJ
ajird-1101	169	11	shown	show	VERB
ajird-1101	169	12	in	in	ADP
ajird-1101	169	13	figure	figure	NOUN
ajird-1101	169	14	1	1	NUM
ajird-1101	169	15	.	.	PUNCT
ajird-1101	169	16	figure	figure	NOUN
ajird-1101	169	17	1	1	NUM
ajird-1101	169	18	:	:	PUNCT
ajird-1101	169	19	operational	operational	ADJ
ajird-1101	169	20	framework	framework	NOUN
ajird-1101	169	21	of	of	ADP
ajird-1101	169	22	the	the	DET
ajird-1101	169	23	study	study	NOUN
ajird-1101	169	24	source	source	NOUN
ajird-1101	169	25	:	:	PUNCT
ajird-1101	169	26	researchers	researcher	NOUN
ajird-1101	169	27	’	'	PUNCT
ajird-1101	169	28	conceptualisation	conceptualisation	NOUN
ajird-1101	169	29	,	,	PUNCT
ajird-1101	169	30	2024	2024	NUM
ajird-1101	169	31	based	base	VERB
ajird-1101	169	32	on	on	ADP
ajird-1101	169	33	identified	identify	VERB
ajird-1101	169	34	variable	variable	NOUN
ajird-1101	169	35	of	of	ADP
ajird-1101	169	36	the	the	DET
ajird-1101	169	37	study	study	NOUN
ajird-1101	169	38	theoretical	theoretical	ADJ
ajird-1101	169	39	underpinning	underpin	VERB
ajird-1101	169	40	this	this	DET
ajird-1101	169	41	study	study	NOUN
ajird-1101	169	42	was	be	AUX
ajird-1101	169	43	founded	found	VERB
ajird-1101	169	44	on	on	ADP
ajird-1101	169	45	service	service	NOUN
ajird-1101	169	46	quality	quality	NOUN
ajird-1101	169	47	theory	theory	NOUN
ajird-1101	169	48	(	(	PUNCT
ajird-1101	169	49	sqt	sqt	PROPN
ajird-1101	169	50	)	)	PUNCT
ajird-1101	169	51	which	which	PRON
ajird-1101	169	52	is	be	AUX
ajird-1101	169	53	a	a	DET
ajird-1101	169	54	well	well	ADV
ajird-1101	169	55	-	-	PUNCT
ajird-1101	169	56	known	know	VERB
ajird-1101	169	57	theory	theory	NOUN
ajird-1101	169	58	in	in	ADP
ajird-1101	169	59	the	the	DET
ajird-1101	169	60	area	area	NOUN
ajird-1101	169	61	of	of	ADP
ajird-1101	169	62	service	service	NOUN
ajird-1101	169	63	management	management	NOUN
ajird-1101	169	64	.	.	PUNCT
ajird-1101	170	1	service	service	NOUN
ajird-1101	170	2	quality	quality	NOUN
ajird-1101	170	3	theory	theory	NOUN
ajird-1101	170	4	seeks	seek	VERB
ajird-1101	170	5	to	to	PART
ajird-1101	170	6	evaluate	evaluate	VERB
ajird-1101	170	7	and	and	CCONJ
ajird-1101	170	8	enhance	enhance	VERB
ajird-1101	170	9	the	the	DET
ajird-1101	170	10	quality	quality	NOUN
ajird-1101	170	11	of	of	ADP
ajird-1101	170	12	services	service	NOUN
ajird-1101	170	13	offered	offer	VERB
ajird-1101	170	14	by	by	ADP
ajird-1101	170	15	organisations	organisation	NOUN
ajird-1101	170	16	.	.	PUNCT
ajird-1101	171	1	building	build	VERB
ajird-1101	171	2	on	on	ADP
ajird-1101	171	3	the	the	DET
ajird-1101	171	4	foundation	foundation	NOUN
ajird-1101	171	5	of	of	ADP
ajird-1101	171	6	quality	quality	NOUN
ajird-1101	171	7	management	management	NOUN
ajird-1101	171	8	as	as	ADP
ajird-1101	171	9	a	a	DET
ajird-1101	171	10	whole	whole	NOUN
ajird-1101	171	11	,	,	PUNCT
ajird-1101	171	12	this	this	DET
ajird-1101	171	13	idea	idea	NOUN
ajird-1101	171	14	stresses	stress	VERB
ajird-1101	171	15	the	the	DET
ajird-1101	171	16	significance	significance	NOUN
ajird-1101	171	17	of	of	ADP
ajird-1101	171	18	surpassing	surpass	VERB
ajird-1101	171	19	customers	customer	NOUN
ajird-1101	171	20	’	’	PART
ajird-1101	171	21	expectations	expectation	NOUN
ajird-1101	171	22	in	in	ADP
ajird-1101	171	23	order	order	NOUN
ajird-1101	171	24	to	to	PART
ajird-1101	171	25	guarantee	guarantee	VERB
ajird-1101	171	26	their	their	PRON
ajird-1101	171	27	happiness	happiness	NOUN
ajird-1101	171	28	and	and	CCONJ
ajird-1101	171	29	loyalty	loyalty	NOUN
ajird-1101	171	30	.	.	PUNCT
ajird-1101	172	1	in	in	ADP
ajird-1101	172	2	the	the	DET
ajird-1101	172	3	1980s	1980s	NUM
ajird-1101	172	4	,	,	PUNCT
ajird-1101	172	5	parasuraman	parasuraman	NOUN
ajird-1101	172	6	,	,	PUNCT
ajird-1101	172	7	zeithaml	zeithaml	PROPN
ajird-1101	172	8	and	and	CCONJ
ajird-1101	172	9	beryl	beryl	NOUN
ajird-1101	172	10	published	publish	VERB
ajird-1101	172	11	the	the	DET
ajird-1101	172	12	servqual	servqual	ADJ
ajird-1101	172	13	model	model	NOUN
ajird-1101	172	14	,	,	PUNCT
ajird-1101	172	15	which	which	PRON
ajird-1101	172	16	laid	lay	VERB
ajird-1101	172	17	the	the	DET
ajird-1101	172	18	groundwork	groundwork	NOUN
ajird-1101	172	19	for	for	ADP
ajird-1101	172	20	what	what	PRON
ajird-1101	172	21	is	be	AUX
ajird-1101	172	22	now	now	ADV
ajird-1101	172	23	known	know	VERB
ajird-1101	172	24	as	as	ADP
ajird-1101	172	25	service	service	NOUN
ajird-1101	172	26	quality	quality	NOUN
ajird-1101	172	27	theory	theory	NOUN
ajird-1101	172	28	.	.	PUNCT
ajird-1101	173	1	the	the	DET
ajird-1101	173	2	theory	theory	NOUN
ajird-1101	173	3	is	be	AUX
ajird-1101	173	4	founded	found	VERB
ajird-1101	173	5	on	on	ADP
ajird-1101	173	6	the	the	DET
ajird-1101	173	7	five	five	NUM
ajird-1101	173	8	aspects	aspect	NOUN
ajird-1101	173	9	of	of	ADP
ajird-1101	173	10	service	service	NOUN
ajird-1101	173	11	quality	quality	NOUN
ajird-1101	173	12	which	which	PRON
ajird-1101	173	13	included	include	VERB
ajird-1101	173	14	tangibility	tangibility	NOUN
ajird-1101	173	15	,	,	PUNCT
ajird-1101	173	16	reliability	reliability	NOUN
ajird-1101	173	17	,	,	PUNCT
ajird-1101	173	18	responsiveness	responsiveness	NOUN
ajird-1101	173	19	,	,	PUNCT
ajird-1101	173	20	assurance	assurance	NOUN
ajird-1101	173	21	,	,	PUNCT
ajird-1101	173	22	and	and	CCONJ
ajird-1101	173	23	empathy	empathy	NOUN
ajird-1101	173	24	,	,	PUNCT
ajird-1101	173	25	all	all	PRON
ajird-1101	173	26	of	of	ADP
ajird-1101	173	27	which	which	PRON
ajird-1101	173	28	together	together	ADV
ajird-1101	173	29	determine	determine	VERB
ajird-1101	173	30	how	how	SCONJ
ajird-1101	173	31	good	good	ADJ
ajird-1101	173	32	a	a	DET
ajird-1101	173	33	service	service	NOUN
ajird-1101	173	34	was	be	AUX
ajird-1101	173	35	.	.	PUNCT
ajird-1101	174	1	although	although	SCONJ
ajird-1101	174	2	sqt	sqt	PROPN
ajird-1101	174	3	was	be	AUX
ajird-1101	174	4	propounded	propound	VERB
ajird-1101	174	5	by	by	ADP
ajird-1101	174	6	parasuraman	parasuraman	NOUN
ajird-1101	174	7	,	,	PUNCT
ajird-1101	174	8	zeithaml	zeithaml	NOUN
ajird-1101	174	9	and	and	CCONJ
ajird-1101	174	10	berry	berry	NOUN
ajird-1101	174	11	(	(	PUNCT
ajird-1101	174	12	1985	1985	NUM
ajird-1101	174	13	)	)	PUNCT
ajird-1101	174	14	,	,	PUNCT
ajird-1101	174	15	over	over	ADP
ajird-1101	174	16	the	the	DET
ajird-1101	174	17	years	year	NOUN
ajird-1101	174	18	,	,	PUNCT
ajird-1101	174	19	other	other	ADJ
ajird-1101	174	20	scholars	scholar	NOUN
ajird-1101	174	21	have	have	AUX
ajird-1101	174	22	contributed	contribute	VERB
ajird-1101	174	23	to	to	ADP
ajird-1101	174	24	the	the	DET
ajird-1101	174	25	refinement	refinement	NOUN
ajird-1101	174	26	and	and	CCONJ
ajird-1101	174	27	extension	extension	NOUN
ajird-1101	174	28	of	of	ADP
ajird-1101	174	29	the	the	DET
ajird-1101	174	30	theory	theory	NOUN
ajird-1101	174	31	.	.	PUNCT
ajird-1101	175	1	notable	notable	ADJ
ajird-1101	175	2	contributors	contributor	NOUN
ajird-1101	175	3	include	include	VERB
ajird-1101	175	4	gronroos	gronroos	PROPN
ajird-1101	175	5	(	(	PUNCT
ajird-1101	175	6	1984	1984	NUM
ajird-1101	175	7	)	)	PUNCT
ajird-1101	175	8	,	,	PUNCT
ajird-1101	175	9	who	who	PRON
ajird-1101	175	10	proposed	propose	VERB
ajird-1101	175	11	the	the	DET
ajird-1101	175	12	nordic	nordic	ADJ
ajird-1101	175	13	model	model	NOUN
ajird-1101	175	14	emphasizing	emphasize	VERB
ajird-1101	175	15	the	the	DET
ajird-1101	175	16	role	role	NOUN
ajird-1101	175	17	of	of	ADP
ajird-1101	175	18	customer	customer	NOUN
ajird-1101	175	19	-	-	PUNCT
ajird-1101	175	20	perceived	perceive	VERB
ajird-1101	175	21	service	service	NOUN
ajird-1101	175	22	quality	quality	NOUN
ajird-1101	175	23	;	;	PUNCT
ajird-1101	175	24	and	and	CCONJ
ajird-1101	175	25	cronin	cronin	PROPN
ajird-1101	175	26	and	and	CCONJ
ajird-1101	175	27	taylor	taylor	PROPN
ajird-1101	175	28	(	(	PUNCT
ajird-1101	175	29	1992	1992	NUM
ajird-1101	175	30	)	)	PUNCT
ajird-1101	175	31	,	,	PUNCT
ajird-1101	175	32	which	which	PRON
ajird-1101	175	33	developed	develop	VERB
ajird-1101	175	34	the	the	DET
ajird-1101	175	35	service	service	NOUN
ajird-1101	175	36	performance	performance	NOUN
ajird-1101	175	37	(	(	PUNCT
ajird-1101	175	38	servperf	servperf	NOUN
ajird-1101	175	39	)	)	PUNCT
ajird-1101	175	40	w	w	NOUN
ajird-1101	175	41	ai	ai	VERB
ajird-1101	175	42	ti	ti	PROPN
ajird-1101	175	43	n	n	CCONJ
ajird-1101	175	44	g	g	NOUN
ajird-1101	175	45	li	li	PROPN
ajird-1101	175	46	n	n	ADP
ajird-1101	175	47	e	e	PROPN
ajird-1101	175	48	m	m	PROPN
ajird-1101	175	49	an	an	DET
ajird-1101	175	50	ag	ag	PROPN
ajird-1101	175	51	e	e	PROPN
ajird-1101	175	52	m	m	PROPN
ajird-1101	175	53	e	e	PROPN
ajird-1101	175	54	n	n	PROPN
ajird-1101	175	55	t	t	PROPN
ajird-1101	175	56	perceived	perceive	VERB
ajird-1101	175	57	waiting	waiting	NOUN
ajird-1101	175	58	time	time	NOUN
ajird-1101	175	59	staff	staff	NOUN
ajird-1101	175	60	empathy	empathy	NOUN
ajird-1101	175	61	customer	customer	NOUN
ajird-1101	175	62	engagement	engagement	NOUN
ajird-1101	175	63	waiting	wait	VERB
ajird-1101	175	64	environment	environment	NOUN
ajird-1101	175	65	positive	positive	ADJ
ajird-1101	175	66	word	word	NOUN
ajird-1101	175	67	of	of	ADP
ajird-1101	175	68	mouth	mouth	NOUN
ajird-1101	175	69	customers	customer	NOUN
ajird-1101	175	70	’	’	PART
ajird-1101	175	71	satisfaction	satisfaction	PROPN
ajird-1101	175	72	american	american	PROPN
ajird-1101	175	73	journal	journal	PROPN
ajird-1101	175	74	of	of	ADP
ajird-1101	175	75	interdisciplinary	interdisciplinary	ADJ
ajird-1101	175	76	research	research	NOUN
ajird-1101	175	77	and	and	CCONJ
ajird-1101	175	78	development	development	NOUN
ajird-1101	175	79	issn	issn	PROPN
ajird-1101	175	80	online	online	NOUN
ajird-1101	175	81	:	:	PUNCT
ajird-1101	175	82	2771	2771	NUM
ajird-1101	175	83	-	-	SYM
ajird-1101	175	84	8948	8948	NUM
ajird-1101	175	85	website	website	NOUN
ajird-1101	175	86	:	:	PUNCT
ajird-1101	175	87	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	175	88	volume	volume	NOUN
ajird-1101	175	89	27	27	NUM
ajird-1101	175	90	,	,	PUNCT
ajird-1101	175	91	april	april	PROPN
ajird-1101	175	92	2024	2024	NUM
ajird-1101	175	93	128	128	NUM
ajird-1101	175	94	|	|	ADV
ajird-1101	175	95	p	p	X
ajird-1101	175	96	a	a	DET
ajird-1101	175	97	g	g	NOUN
ajird-1101	175	98	e	e	NOUN
ajird-1101	175	99	model	model	NOUN
ajird-1101	175	100	as	as	ADP
ajird-1101	175	101	an	an	DET
ajird-1101	175	102	alternative	alternative	NOUN
ajird-1101	175	103	to	to	ADP
ajird-1101	175	104	service	service	NOUN
ajird-1101	175	105	quality	quality	NOUN
ajird-1101	175	106	(	(	PUNCT
ajird-1101	175	107	servqual	servqual	ADJ
ajird-1101	175	108	)	)	PUNCT
ajird-1101	175	109	.	.	PUNCT
ajird-1101	176	1	sqt	sqt	PROPN
ajird-1101	176	2	has	have	AUX
ajird-1101	176	3	proven	prove	VERB
ajird-1101	176	4	invaluable	invaluable	ADJ
ajird-1101	176	5	in	in	ADP
ajird-1101	176	6	both	both	CCONJ
ajird-1101	176	7	academic	academic	ADJ
ajird-1101	176	8	research	research	NOUN
ajird-1101	176	9	and	and	CCONJ
ajird-1101	176	10	practical	practical	ADJ
ajird-1101	176	11	applications	application	NOUN
ajird-1101	176	12	.	.	PUNCT
ajird-1101	177	1	it	it	PRON
ajird-1101	177	2	provides	provide	VERB
ajird-1101	177	3	a	a	DET
ajird-1101	177	4	structured	structured	ADJ
ajird-1101	177	5	framework	framework	NOUN
ajird-1101	177	6	for	for	SCONJ
ajird-1101	177	7	organizations	organization	NOUN
ajird-1101	177	8	to	to	PART
ajird-1101	177	9	assess	assess	VERB
ajird-1101	177	10	and	and	CCONJ
ajird-1101	177	11	manage	manage	VERB
ajird-1101	177	12	the	the	DET
ajird-1101	177	13	quality	quality	NOUN
ajird-1101	177	14	of	of	ADP
ajird-1101	177	15	their	their	PRON
ajird-1101	177	16	services	service	NOUN
ajird-1101	177	17	,	,	PUNCT
ajird-1101	177	18	leading	lead	VERB
ajird-1101	177	19	to	to	ADP
ajird-1101	177	20	enhanced	enhance	VERB
ajird-1101	177	21	customer	customer	NOUN
ajird-1101	177	22	satisfaction	satisfaction	NOUN
ajird-1101	177	23	and	and	CCONJ
ajird-1101	177	24	loyalty	loyalty	NOUN
ajird-1101	177	25	.	.	PUNCT
ajird-1101	178	1	the	the	DET
ajird-1101	178	2	theory	theory	NOUN
ajird-1101	178	3	's	's	PART
ajird-1101	178	4	dimensions	dimension	NOUN
ajird-1101	178	5	offer	offer	VERB
ajird-1101	178	6	a	a	DET
ajird-1101	178	7	systematic	systematic	ADJ
ajird-1101	178	8	approach	approach	NOUN
ajird-1101	178	9	for	for	ADP
ajird-1101	178	10	evaluating	evaluate	VERB
ajird-1101	178	11	various	various	ADJ
ajird-1101	178	12	facets	facet	NOUN
ajird-1101	178	13	of	of	ADP
ajird-1101	178	14	service	service	NOUN
ajird-1101	178	15	delivery	delivery	NOUN
ajird-1101	178	16	,	,	PUNCT
ajird-1101	178	17	aiding	aid	VERB
ajird-1101	178	18	organizations	organization	NOUN
ajird-1101	178	19	in	in	ADP
ajird-1101	178	20	identifying	identify	VERB
ajird-1101	178	21	areas	area	NOUN
ajird-1101	178	22	for	for	ADP
ajird-1101	178	23	improvement	improvement	NOUN
ajird-1101	178	24	and	and	CCONJ
ajird-1101	178	25	strategic	strategic	ADJ
ajird-1101	178	26	intervention	intervention	NOUN
ajird-1101	178	27	.	.	PUNCT
ajird-1101	179	1	in	in	ADP
ajird-1101	179	2	addition	addition	NOUN
ajird-1101	179	3	to	to	ADP
ajird-1101	179	4	its	its	PRON
ajird-1101	179	5	application	application	NOUN
ajird-1101	179	6	in	in	ADP
ajird-1101	179	7	assessing	assess	VERB
ajird-1101	179	8	overall	overall	ADJ
ajird-1101	179	9	service	service	NOUN
ajird-1101	179	10	quality	quality	NOUN
ajird-1101	179	11	,	,	PUNCT
ajird-1101	179	12	the	the	DET
ajird-1101	179	13	theory	theory	NOUN
ajird-1101	179	14	has	have	AUX
ajird-1101	179	15	been	be	AUX
ajird-1101	179	16	instrumental	instrumental	ADJ
ajird-1101	179	17	in	in	ADP
ajird-1101	179	18	the	the	DET
ajird-1101	179	19	development	development	NOUN
ajird-1101	179	20	of	of	ADP
ajird-1101	179	21	various	various	ADJ
ajird-1101	179	22	industryspecific	industryspecific	ADJ
ajird-1101	179	23	models	model	NOUN
ajird-1101	179	24	.	.	PUNCT
ajird-1101	180	1	for	for	ADP
ajird-1101	180	2	instance	instance	NOUN
ajird-1101	180	3	,	,	PUNCT
ajird-1101	180	4	in	in	ADP
ajird-1101	180	5	healthcare	healthcare	PROPN
ajird-1101	180	6	,	,	PUNCT
ajird-1101	180	7	the	the	DET
ajird-1101	180	8	patient	patient	NOUN
ajird-1101	180	9	-	-	PUNCT
ajird-1101	180	10	perceived	perceive	VERB
ajird-1101	180	11	service	service	NOUN
ajird-1101	180	12	quality	quality	NOUN
ajird-1101	180	13	(	(	PUNCT
ajird-1101	180	14	ppsq	ppsq	ADJ
ajird-1101	180	15	)	)	PUNCT
ajird-1101	180	16	model	model	NOUN
ajird-1101	180	17	builds	build	VERB
ajird-1101	180	18	upon	upon	SCONJ
ajird-1101	180	19	the	the	DET
ajird-1101	180	20	servqual	servqual	ADJ
ajird-1101	180	21	framework	framework	NOUN
ajird-1101	180	22	to	to	PART
ajird-1101	180	23	evaluate	evaluate	VERB
ajird-1101	180	24	the	the	DET
ajird-1101	180	25	quality	quality	NOUN
ajird-1101	180	26	of	of	ADP
ajird-1101	180	27	healthcare	healthcare	PROPN
ajird-1101	180	28	services	service	NOUN
ajird-1101	180	29	(	(	PUNCT
ajird-1101	180	30	pai	pai	PROPN
ajird-1101	180	31	&	&	CCONJ
ajird-1101	180	32	chary	chary	PROPN
ajird-1101	180	33	,	,	PUNCT
ajird-1101	180	34	2016	2016	NUM
ajird-1101	180	35	)	)	PUNCT
ajird-1101	180	36	.	.	PUNCT
ajird-1101	181	1	this	this	DET
ajird-1101	181	2	theory	theory	NOUN
ajird-1101	181	3	is	be	AUX
ajird-1101	181	4	essential	essential	ADJ
ajird-1101	181	5	to	to	ADP
ajird-1101	181	6	this	this	DET
ajird-1101	181	7	study	study	NOUN
ajird-1101	181	8	because	because	SCONJ
ajird-1101	181	9	it	it	PRON
ajird-1101	181	10	places	place	VERB
ajird-1101	181	11	a	a	DET
ajird-1101	181	12	heavy	heavy	ADJ
ajird-1101	181	13	emphasis	emphasis	NOUN
ajird-1101	181	14	on	on	ADP
ajird-1101	181	15	customer	customer	NOUN
ajird-1101	181	16	perceptions	perception	NOUN
ajird-1101	181	17	and	and	CCONJ
ajird-1101	181	18	expectations	expectation	NOUN
ajird-1101	181	19	(	(	PUNCT
ajird-1101	181	20	dabholkar	dabholkar	NOUN
ajird-1101	181	21	et	et	PROPN
ajird-1101	181	22	al	al	PROPN
ajird-1101	181	23	.	.	PROPN
ajird-1101	181	24	,	,	PUNCT
ajird-1101	181	25	2000	2000	NUM
ajird-1101	181	26	)	)	PUNCT
ajird-1101	181	27	.	.	PUNCT
ajird-1101	182	1	its	its	PRON
ajird-1101	182	2	fundamental	fundamental	ADJ
ajird-1101	182	3	tenets	tenet	NOUN
ajird-1101	182	4	such	such	ADJ
ajird-1101	182	5	as	as	ADP
ajird-1101	182	6	empathy	empathy	NOUN
ajird-1101	182	7	,	,	PUNCT
ajird-1101	182	8	responsiveness	responsiveness	NOUN
ajird-1101	182	9	,	,	PUNCT
ajird-1101	182	10	assurance	assurance	NOUN
ajird-1101	182	11	emphasised	emphasise	VERB
ajird-1101	182	12	the	the	DET
ajird-1101	182	13	need	need	NOUN
ajird-1101	182	14	for	for	ADP
ajird-1101	182	15	service	service	NOUN
ajird-1101	182	16	providers	provider	NOUN
ajird-1101	182	17	in	in	ADP
ajird-1101	182	18	qsrs	qsrs	NOUN
ajird-1101	182	19	to	to	PART
ajird-1101	182	20	adequately	adequately	ADV
ajird-1101	182	21	provide	provide	VERB
ajird-1101	182	22	assuring	assure	VERB
ajird-1101	182	23	waiting	wait	VERB
ajird-1101	182	24	environment	environment	NOUN
ajird-1101	182	25	and	and	CCONJ
ajird-1101	182	26	empathic	empathic	ADJ
ajird-1101	182	27	attitudes	attitude	NOUN
ajird-1101	182	28	towards	towards	ADP
ajird-1101	182	29	customers	customer	NOUN
ajird-1101	182	30	during	during	ADP
ajird-1101	182	31	waiting	waiting	NOUN
ajird-1101	182	32	times	time	NOUN
ajird-1101	182	33	.	.	PUNCT
ajird-1101	183	1	therefore	therefore	ADV
ajird-1101	183	2	,	,	PUNCT
ajird-1101	183	3	drawing	draw	VERB
ajird-1101	183	4	from	from	ADP
ajird-1101	183	5	this	this	DET
ajird-1101	183	6	theory	theory	NOUN
ajird-1101	183	7	,	,	PUNCT
ajird-1101	183	8	this	this	DET
ajird-1101	183	9	study	study	NOUN
ajird-1101	183	10	calls	call	VERB
ajird-1101	183	11	for	for	ADP
ajird-1101	183	12	managers	manager	NOUN
ajird-1101	183	13	of	of	ADP
ajird-1101	183	14	qsrs	qsrs	NOUN
ajird-1101	183	15	to	to	PART
ajird-1101	183	16	prioritise	prioritise	ADV
ajird-1101	183	17	meeting	meet	VERB
ajird-1101	183	18	and	and	CCONJ
ajird-1101	183	19	surpassing	surpass	VERB
ajird-1101	183	20	customers	customer	NOUN
ajird-1101	183	21	’	’	PART
ajird-1101	183	22	expectations	expectation	NOUN
ajird-1101	183	23	by	by	ADP
ajird-1101	183	24	offering	offer	VERB
ajird-1101	183	25	quality	quality	NOUN
ajird-1101	183	26	service	service	NOUN
ajird-1101	183	27	in	in	ADP
ajird-1101	183	28	order	order	NOUN
ajird-1101	183	29	to	to	PART
ajird-1101	183	30	improve	improve	VERB
ajird-1101	183	31	their	their	PRON
ajird-1101	183	32	overall	overall	ADJ
ajird-1101	183	33	satisfaction	satisfaction	NOUN
ajird-1101	183	34	.	.	PUNCT
ajird-1101	184	1	empirical	empirical	ADJ
ajird-1101	184	2	literature	literature	NOUN
ajird-1101	184	3	customer	customer	NOUN
ajird-1101	184	4	engagement	engagement	NOUN
ajird-1101	184	5	and	and	CCONJ
ajird-1101	184	6	positive	positive	ADJ
ajird-1101	184	7	word	word	NOUN
ajird-1101	184	8	of	of	ADP
ajird-1101	184	9	mouth	mouth	NOUN
ajird-1101	184	10	in	in	ADP
ajird-1101	184	11	contemporary	contemporary	ADJ
ajird-1101	184	12	marketing	marketing	NOUN
ajird-1101	184	13	literature	literature	NOUN
ajird-1101	184	14	,	,	PUNCT
ajird-1101	184	15	customer	customer	NOUN
ajird-1101	184	16	engagement	engagement	NOUN
ajird-1101	184	17	has	have	AUX
ajird-1101	184	18	attracted	attract	VERB
ajird-1101	184	19	reasonable	reasonable	ADJ
ajird-1101	184	20	attention	attention	NOUN
ajird-1101	184	21	as	as	ADP
ajird-1101	184	22	a	a	DET
ajird-1101	184	23	dynamic	dynamic	ADJ
ajird-1101	184	24	and	and	CCONJ
ajird-1101	184	25	multidimensional	multidimensional	ADJ
ajird-1101	184	26	construct	construct	NOUN
ajird-1101	184	27	.	.	PUNCT
ajird-1101	185	1	several	several	ADJ
ajird-1101	185	2	outcomes	outcome	NOUN
ajird-1101	185	3	can	can	AUX
ajird-1101	185	4	be	be	AUX
ajird-1101	185	5	attributed	attribute	VERB
ajird-1101	185	6	to	to	ADP
ajird-1101	185	7	customer	customer	NOUN
ajird-1101	185	8	engagement	engagement	NOUN
ajird-1101	185	9	;	;	PUNCT
ajird-1101	185	10	including	include	VERB
ajird-1101	185	11	but	but	CCONJ
ajird-1101	185	12	not	not	PART
ajird-1101	185	13	limited	limit	VERB
ajird-1101	185	14	to	to	ADP
ajird-1101	185	15	financial	financial	ADJ
ajird-1101	185	16	measures	measure	NOUN
ajird-1101	185	17	.	.	PUNCT
ajird-1101	186	1	studies	study	NOUN
ajird-1101	186	2	have	have	AUX
ajird-1101	186	3	shown	show	VERB
ajird-1101	186	4	that	that	SCONJ
ajird-1101	186	5	engaged	engaged	ADJ
ajird-1101	186	6	customers	customer	NOUN
ajird-1101	186	7	are	be	AUX
ajird-1101	186	8	more	more	ADV
ajird-1101	186	9	likely	likely	ADJ
ajird-1101	186	10	to	to	PART
ajird-1101	186	11	exhibit	exhibit	VERB
ajird-1101	186	12	loyalty	loyalty	NOUN
ajird-1101	186	13	,	,	PUNCT
ajird-1101	186	14	repeat	repeat	NOUN
ajird-1101	186	15	purchase	purchase	NOUN
ajird-1101	186	16	behaviour	behaviour	NOUN
ajird-1101	186	17	and	and	CCONJ
ajird-1101	186	18	positive	positive	ADJ
ajird-1101	186	19	word	word	NOUN
ajird-1101	186	20	-	-	PUNCT
ajird-1101	186	21	of	of	ADP
ajird-1101	186	22	-	-	PUNCT
ajird-1101	186	23	mouth	mouth	NOUN
ajird-1101	186	24	(	(	PUNCT
ajird-1101	186	25	bowden	bowden	PROPN
ajird-1101	186	26	et	et	PROPN
ajird-1101	186	27	al	al	PROPN
ajird-1101	186	28	.	.	PROPN
ajird-1101	186	29	,	,	PUNCT
ajird-1101	186	30	2009	2009	NUM
ajird-1101	186	31	)	)	PUNCT
ajird-1101	186	32	.	.	PUNCT
ajird-1101	187	1	the	the	DET
ajird-1101	187	2	investigation	investigation	NOUN
ajird-1101	187	3	of	of	ADP
ajird-1101	187	4	prahalad	prahalad	NOUN
ajird-1101	187	5	and	and	CCONJ
ajird-1101	187	6	ramaswamy	ramaswamy	ADJ
ajird-1101	187	7	(	(	PUNCT
ajird-1101	187	8	2004	2004	NUM
ajird-1101	187	9	)	)	PUNCT
ajird-1101	187	10	indicated	indicate	VERB
ajird-1101	187	11	that	that	SCONJ
ajird-1101	187	12	engaged	engaged	ADJ
ajird-1101	187	13	customers	customer	NOUN
ajird-1101	187	14	are	be	AUX
ajird-1101	187	15	very	very	ADV
ajird-1101	187	16	useful	useful	ADJ
ajird-1101	187	17	in	in	ADP
ajird-1101	187	18	the	the	DET
ajird-1101	187	19	co	co	NOUN
ajird-1101	187	20	-	-	NOUN
ajird-1101	187	21	creation	creation	NOUN
ajird-1101	187	22	of	of	ADP
ajird-1101	187	23	value	value	NOUN
ajird-1101	187	24	,	,	PUNCT
ajird-1101	187	25	active	active	ADJ
ajird-1101	187	26	participation	participation	NOUN
ajird-1101	187	27	in	in	ADP
ajird-1101	187	28	the	the	DET
ajird-1101	187	29	innovation	innovation	NOUN
ajird-1101	187	30	process	process	NOUN
ajird-1101	187	31	and	and	CCONJ
ajird-1101	187	32	significant	significant	ADJ
ajird-1101	187	33	contribution	contribution	NOUN
ajird-1101	187	34	to	to	ADP
ajird-1101	187	35	new	new	ADJ
ajird-1101	187	36	products	product	NOUN
ajird-1101	187	37	and	and	CCONJ
ajird-1101	187	38	services	service	NOUN
ajird-1101	187	39	development	development	NOUN
ajird-1101	187	40	.	.	PUNCT
ajird-1101	188	1	the	the	DET
ajird-1101	188	2	growth	growth	NOUN
ajird-1101	188	3	of	of	ADP
ajird-1101	188	4	the	the	DET
ajird-1101	188	5	digital	digital	ADJ
ajird-1101	188	6	era	era	NOUN
ajird-1101	188	7	has	have	AUX
ajird-1101	188	8	in	in	ADP
ajird-1101	188	9	no	no	DET
ajird-1101	188	10	small	small	ADJ
ajird-1101	188	11	way	way	NOUN
ajird-1101	188	12	fuelled	fuel	VERB
ajird-1101	188	13	the	the	DET
ajird-1101	188	14	increasing	increase	VERB
ajird-1101	188	15	role	role	NOUN
ajird-1101	188	16	and	and	CCONJ
ajird-1101	188	17	importance	importance	NOUN
ajird-1101	188	18	of	of	ADP
ajird-1101	188	19	customer	customer	NOUN
ajird-1101	188	20	engagement	engagement	NOUN
ajird-1101	188	21	.	.	PUNCT
ajird-1101	189	1	for	for	ADP
ajird-1101	189	2	instance	instance	NOUN
ajird-1101	189	3	,	,	PUNCT
ajird-1101	189	4	today	today	NOUN
ajird-1101	189	5	’s	’s	PART
ajird-1101	189	6	customers	customer	NOUN
ajird-1101	189	7	are	be	AUX
ajird-1101	189	8	no	no	ADV
ajird-1101	189	9	longer	long	ADV
ajird-1101	189	10	passive	passive	ADJ
ajird-1101	189	11	receivers	receiver	NOUN
ajird-1101	189	12	of	of	ADP
ajird-1101	189	13	products	product	NOUN
ajird-1101	189	14	and	and	CCONJ
ajird-1101	189	15	service	service	NOUN
ajird-1101	189	16	offerings	offering	NOUN
ajird-1101	189	17	;	;	PUNCT
ajird-1101	189	18	but	but	CCONJ
ajird-1101	189	19	active	active	ADJ
ajird-1101	189	20	brand	brand	NOUN
ajird-1101	189	21	communication	communication	NOUN
ajird-1101	189	22	participants	participant	NOUN
ajird-1101	189	23	,	,	PUNCT
ajird-1101	189	24	courtesy	courtesy	NOUN
ajird-1101	189	25	of	of	ADP
ajird-1101	189	26	the	the	DET
ajird-1101	189	27	rising	rise	VERB
ajird-1101	189	28	number	number	NOUN
ajird-1101	189	29	of	of	ADP
ajird-1101	189	30	social	social	ADJ
ajird-1101	189	31	media	medium	NOUN
ajird-1101	189	32	outlets	outlet	NOUN
ajird-1101	189	33	and	and	CCONJ
ajird-1101	189	34	online	online	ADJ
ajird-1101	189	35	channels	channel	NOUN
ajird-1101	189	36	.	.	PUNCT
ajird-1101	190	1	brands	brand	NOUN
ajird-1101	190	2	that	that	PRON
ajird-1101	190	3	encourage	encourage	VERB
ajird-1101	190	4	social	social	ADJ
ajird-1101	190	5	engagement	engagement	NOUN
ajird-1101	190	6	of	of	ADP
ajird-1101	190	7	customers	customer	NOUN
ajird-1101	190	8	are	be	AUX
ajird-1101	190	9	in	in	ADP
ajird-1101	190	10	a	a	DET
ajird-1101	190	11	better	well	ADJ
ajird-1101	190	12	position	position	NOUN
ajird-1101	190	13	to	to	ADP
ajird-1101	190	14	building	build	VERB
ajird-1101	190	15	community	community	NOUN
ajird-1101	190	16	bonds	bond	NOUN
ajird-1101	190	17	around	around	ADP
ajird-1101	190	18	their	their	PRON
ajird-1101	190	19	products	product	NOUN
ajird-1101	190	20	and	and	CCONJ
ajird-1101	190	21	services	service	NOUN
ajird-1101	190	22	;	;	PUNCT
ajird-1101	190	23	thereby	thereby	ADV
ajird-1101	190	24	,	,	PUNCT
ajird-1101	190	25	creating	create	VERB
ajird-1101	190	26	a	a	DET
ajird-1101	190	27	sense	sense	NOUN
ajird-1101	190	28	of	of	ADP
ajird-1101	190	29	belongingness	belongingness	NOUN
ajird-1101	190	30	among	among	ADP
ajird-1101	190	31	their	their	PRON
ajird-1101	190	32	customers	customer	NOUN
ajird-1101	190	33	(	(	PUNCT
ajird-1101	190	34	füller	füller	VERB
ajird-1101	190	35	et	et	PROPN
ajird-1101	190	36	al	al	PROPN
ajird-1101	190	37	.	.	PROPN
ajird-1101	190	38	,	,	PUNCT
ajird-1101	190	39	2009	2009	NUM
ajird-1101	190	40	)	)	PUNCT
ajird-1101	190	41	and	and	CCONJ
ajird-1101	190	42	eliciting	elicit	VERB
ajird-1101	190	43	positive	positive	ADJ
ajird-1101	190	44	words	word	NOUN
ajird-1101	190	45	of	of	ADP
ajird-1101	190	46	mouth	mouth	NOUN
ajird-1101	190	47	from	from	ADP
ajird-1101	190	48	them	they	PRON
ajird-1101	190	49	.	.	PUNCT
ajird-1101	191	1	such	such	ADJ
ajird-1101	191	2	emotional	emotional	ADJ
ajird-1101	191	3	bonding	bonding	NOUN
ajird-1101	191	4	and	and	CCONJ
ajird-1101	191	5	connection	connection	NOUN
ajird-1101	191	6	to	to	ADP
ajird-1101	191	7	the	the	DET
ajird-1101	191	8	brand	brand	NOUN
ajird-1101	191	9	creates	create	VERB
ajird-1101	191	10	a	a	DET
ajird-1101	191	11	brotherhood	brotherhood	NOUN
ajird-1101	191	12	fellowship	fellowship	NOUN
ajird-1101	191	13	where	where	SCONJ
ajird-1101	191	14	customers	customer	NOUN
ajird-1101	191	15	easily	easily	ADV
ajird-1101	191	16	forgive	forgive	VERB
ajird-1101	191	17	service	service	NOUN
ajird-1101	191	18	failures	failure	NOUN
ajird-1101	191	19	(	(	PUNCT
ajird-1101	191	20	verleye	verleye	NOUN
ajird-1101	191	21	et	et	NOUN
ajird-1101	191	22	al	al	PROPN
ajird-1101	191	23	.	.	PROPN
ajird-1101	191	24	,	,	PUNCT
ajird-1101	191	25	2013	2013	NUM
ajird-1101	191	26	)	)	PUNCT
ajird-1101	191	27	and	and	CCONJ
ajird-1101	191	28	become	become	VERB
ajird-1101	191	29	advocates	advocate	NOUN
ajird-1101	191	30	of	of	ADP
ajird-1101	191	31	the	the	DET
ajird-1101	191	32	brand	brand	NOUN
ajird-1101	191	33	.	.	PUNCT
ajird-1101	192	1	based	base	VERB
ajird-1101	192	2	on	on	ADP
ajird-1101	192	3	these	these	PRON
ajird-1101	192	4	,	,	PUNCT
ajird-1101	192	5	it	it	PRON
ajird-1101	192	6	was	be	AUX
ajird-1101	192	7	hypothesized	hypothesize	VERB
ajird-1101	192	8	that	that	SCONJ
ajird-1101	192	9	:	:	PUNCT
ajird-1101	192	10	h0:1	h0:1	PROPN
ajird-1101	192	11	there	there	PRON
ajird-1101	192	12	is	be	VERB
ajird-1101	192	13	no	no	DET
ajird-1101	192	14	significant	significant	ADJ
ajird-1101	192	15	relationship	relationship	NOUN
ajird-1101	192	16	between	between	ADP
ajird-1101	192	17	customer	customer	NOUN
ajird-1101	192	18	engagement	engagement	NOUN
ajird-1101	192	19	and	and	CCONJ
ajird-1101	192	20	positive	positive	ADJ
ajird-1101	192	21	word	word	NOUN
ajird-1101	192	22	of	of	ADP
ajird-1101	192	23	mouth	mouth	NOUN
ajird-1101	192	24	of	of	ADP
ajird-1101	192	25	qsrs	qsrs	NOUN
ajird-1101	192	26	in	in	ADP
ajird-1101	192	27	rivers	river	NOUN
ajird-1101	192	28	state	state	PROPN
ajird-1101	192	29	,	,	PUNCT
ajird-1101	192	30	nigeria	nigeria	PROPN
ajird-1101	192	31	.	.	PUNCT
ajird-1101	193	1	american	american	PROPN
ajird-1101	193	2	journal	journal	PROPN
ajird-1101	193	3	of	of	ADP
ajird-1101	193	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	193	5	research	research	NOUN
ajird-1101	193	6	and	and	CCONJ
ajird-1101	193	7	development	development	NOUN
ajird-1101	193	8	issn	issn	PROPN
ajird-1101	193	9	online	online	NOUN
ajird-1101	193	10	:	:	PUNCT
ajird-1101	193	11	2771	2771	NUM
ajird-1101	193	12	-	-	SYM
ajird-1101	193	13	8948	8948	NUM
ajird-1101	193	14	website	website	NOUN
ajird-1101	193	15	:	:	PUNCT
ajird-1101	193	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	193	17	volume	volume	NOUN
ajird-1101	193	18	27	27	NUM
ajird-1101	193	19	,	,	PUNCT
ajird-1101	193	20	april	april	PROPN
ajird-1101	193	21	2024	2024	NUM
ajird-1101	193	22	129	129	NUM
ajird-1101	194	1	|	|	ADV
ajird-1101	194	2	p	p	ADP
ajird-1101	194	3	a	a	DET
ajird-1101	194	4	g	g	NOUN
ajird-1101	194	5	e	e	NOUN
ajird-1101	194	6	staff	staff	NOUN
ajird-1101	194	7	empathy	empathy	NOUN
ajird-1101	194	8	and	and	CCONJ
ajird-1101	194	9	positive	positive	ADJ
ajird-1101	194	10	word	word	NOUN
ajird-1101	194	11	of	of	ADP
ajird-1101	194	12	mouth	mouth	NOUN
ajird-1101	194	13	the	the	DET
ajird-1101	194	14	extent	extent	NOUN
ajird-1101	194	15	to	to	PART
ajird-1101	194	16	which	which	PRON
ajird-1101	194	17	staff	staff	NOUN
ajird-1101	194	18	competence	competence	NOUN
ajird-1101	194	19	elicited	elicit	VERB
ajird-1101	194	20	positive	positive	ADJ
ajird-1101	194	21	reviews	review	NOUN
ajird-1101	194	22	by	by	ADP
ajird-1101	194	23	customers	customer	NOUN
ajird-1101	194	24	has	have	AUX
ajird-1101	194	25	been	be	AUX
ajird-1101	194	26	of	of	ADP
ajird-1101	194	27	concern	concern	NOUN
ajird-1101	194	28	to	to	ADP
ajird-1101	194	29	investigators	investigator	NOUN
ajird-1101	194	30	.	.	PUNCT
ajird-1101	195	1	for	for	ADP
ajird-1101	195	2	instance	instance	NOUN
ajird-1101	195	3	,	,	PUNCT
ajird-1101	195	4	hsu	hsu	PROPN
ajird-1101	195	5	et	et	PROPN
ajird-1101	195	6	al	al	PROPN
ajird-1101	195	7	.	.	PROPN
ajird-1101	195	8	,	,	PUNCT
ajird-1101	195	9	(	(	PUNCT
ajird-1101	195	10	2017	2017	NUM
ajird-1101	195	11	)	)	PUNCT
ajird-1101	195	12	examined	examine	VERB
ajird-1101	195	13	how	how	SCONJ
ajird-1101	195	14	competent	competent	ADJ
ajird-1101	195	15	event	event	NOUN
ajird-1101	195	16	workers	worker	NOUN
ajird-1101	195	17	affected	affect	VERB
ajird-1101	195	18	customers	customer	NOUN
ajird-1101	195	19	'	'	PART
ajird-1101	195	20	confidence	confidence	NOUN
ajird-1101	195	21	during	during	ADP
ajird-1101	195	22	trade	trade	NOUN
ajird-1101	195	23	events	event	NOUN
ajird-1101	195	24	.	.	PUNCT
ajird-1101	196	1	the	the	DET
ajird-1101	196	2	findings	finding	NOUN
ajird-1101	196	3	demonstrated	demonstrate	VERB
ajird-1101	196	4	that	that	SCONJ
ajird-1101	196	5	client	client	NOUN
ajird-1101	196	6	trust	trust	NOUN
ajird-1101	196	7	was	be	AUX
ajird-1101	196	8	positively	positively	ADV
ajird-1101	196	9	impacted	impact	VERB
ajird-1101	196	10	by	by	ADP
ajird-1101	196	11	the	the	DET
ajird-1101	196	12	competency	competency	NOUN
ajird-1101	196	13	of	of	ADP
ajird-1101	196	14	the	the	DET
ajird-1101	196	15	event	event	NOUN
ajird-1101	196	16	workers	worker	NOUN
ajird-1101	196	17	.	.	PUNCT
ajird-1101	197	1	the	the	DET
ajird-1101	197	2	opposite	opposite	NOUN
ajird-1101	197	3	is	be	AUX
ajird-1101	197	4	true	true	ADJ
ajird-1101	197	5	for	for	ADP
ajird-1101	197	6	culinary	culinary	ADJ
ajird-1101	197	7	festivals	festival	NOUN
ajird-1101	197	8	,	,	PUNCT
ajird-1101	197	9	as	as	SCONJ
ajird-1101	197	10	research	research	NOUN
ajird-1101	197	11	by	by	ADP
ajird-1101	197	12	kim	kim	PROPN
ajird-1101	197	13	et	et	PROPN
ajird-1101	197	14	al	al	PROPN
ajird-1101	197	15	.	.	PROPN
ajird-1101	197	16	,	,	PUNCT
ajird-1101	197	17	(	(	PUNCT
ajird-1101	197	18	2019	2019	NUM
ajird-1101	197	19	)	)	PUNCT
ajird-1101	197	20	indicated	indicate	VERB
ajird-1101	197	21	that	that	SCONJ
ajird-1101	197	22	competent	competent	ADJ
ajird-1101	197	23	event	event	NOUN
ajird-1101	197	24	workers	worker	NOUN
ajird-1101	197	25	had	have	VERB
ajird-1101	197	26	no	no	DET
ajird-1101	197	27	discernible	discernible	ADJ
ajird-1101	197	28	impact	impact	NOUN
ajird-1101	197	29	on	on	ADP
ajird-1101	197	30	consumer	consumer	NOUN
ajird-1101	197	31	loyalty	loyalty	NOUN
ajird-1101	197	32	.	.	PUNCT
ajird-1101	198	1	on	on	ADP
ajird-1101	198	2	the	the	DET
ajird-1101	198	3	other	other	ADJ
ajird-1101	198	4	hand	hand	NOUN
ajird-1101	198	5	,	,	PUNCT
ajird-1101	198	6	the	the	DET
ajird-1101	198	7	authors	author	NOUN
ajird-1101	198	8	held	hold	VERB
ajird-1101	198	9	that	that	SCONJ
ajird-1101	198	10	consumer	consumer	NOUN
ajird-1101	198	11	loyalty	loyalty	NOUN
ajird-1101	198	12	at	at	ADP
ajird-1101	198	13	food	food	NOUN
ajird-1101	198	14	festivals	festival	NOUN
ajird-1101	198	15	could	could	AUX
ajird-1101	198	16	have	have	AUX
ajird-1101	198	17	been	be	AUX
ajird-1101	198	18	more	more	ADV
ajird-1101	198	19	affected	affect	VERB
ajird-1101	198	20	by	by	ADP
ajird-1101	198	21	aspects	aspect	NOUN
ajird-1101	198	22	like	like	ADP
ajird-1101	198	23	atmosphere	atmosphere	NOUN
ajird-1101	198	24	and	and	CCONJ
ajird-1101	198	25	food	food	NOUN
ajird-1101	198	26	quality	quality	NOUN
ajird-1101	198	27	.	.	PUNCT
ajird-1101	199	1	similarly	similarly	ADV
ajird-1101	199	2	,	,	PUNCT
ajird-1101	199	3	the	the	DET
ajird-1101	199	4	correlation	correlation	NOUN
ajird-1101	199	5	between	between	ADP
ajird-1101	199	6	competent	competent	ADJ
ajird-1101	199	7	event	event	NOUN
ajird-1101	199	8	workers	worker	NOUN
ajird-1101	199	9	and	and	CCONJ
ajird-1101	199	10	satisfied	satisfied	ADJ
ajird-1101	199	11	festival	festival	NOUN
ajird-1101	199	12	goers	goer	NOUN
ajird-1101	199	13	was	be	AUX
ajird-1101	199	14	investigated	investigate	VERB
ajird-1101	199	15	in	in	ADP
ajird-1101	199	16	kim	kim	PROPN
ajird-1101	199	17	and	and	CCONJ
ajird-1101	199	18	chua	chua	PROPN
ajird-1101	199	19	(	(	PUNCT
ajird-1101	199	20	2019	2019	NUM
ajird-1101	199	21	)	)	PUNCT
ajird-1101	199	22	.	.	PUNCT
ajird-1101	200	1	the	the	DET
ajird-1101	200	2	result	result	NOUN
ajird-1101	200	3	showed	show	VERB
ajird-1101	200	4	that	that	SCONJ
ajird-1101	200	5	customer	customer	NOUN
ajird-1101	200	6	satisfaction	satisfaction	NOUN
ajird-1101	200	7	was	be	AUX
ajird-1101	200	8	positively	positively	ADV
ajird-1101	200	9	affected	affect	VERB
ajird-1101	200	10	by	by	ADP
ajird-1101	200	11	the	the	DET
ajird-1101	200	12	competency	competency	NOUN
ajird-1101	200	13	of	of	ADP
ajird-1101	200	14	the	the	DET
ajird-1101	200	15	event	event	NOUN
ajird-1101	200	16	workers	worker	NOUN
ajird-1101	200	17	.	.	PUNCT
ajird-1101	201	1	choi	choi	PROPN
ajird-1101	201	2	et	et	PROPN
ajird-1101	201	3	al	al	PROPN
ajird-1101	201	4	.	.	PROPN
ajird-1101	202	1	(	(	PUNCT
ajird-1101	202	2	2011	2011	NUM
ajird-1101	202	3	)	)	PUNCT
ajird-1101	202	4	considered	consider	VERB
ajird-1101	202	5	how	how	SCONJ
ajird-1101	202	6	client	client	NOUN
ajird-1101	202	7	satisfaction	satisfaction	NOUN
ajird-1101	202	8	and	and	CCONJ
ajird-1101	202	9	behavioural	behavioural	ADJ
ajird-1101	202	10	intentions	intention	NOUN
ajird-1101	202	11	were	be	AUX
ajird-1101	202	12	affected	affect	VERB
ajird-1101	202	13	by	by	ADP
ajird-1101	202	14	service	service	NOUN
ajird-1101	202	15	quality	quality	NOUN
ajird-1101	202	16	and	and	CCONJ
ajird-1101	202	17	staff	staff	NOUN
ajird-1101	202	18	competency	competency	NOUN
ajird-1101	202	19	(	(	PUNCT
ajird-1101	202	20	empathy	empathy	NOUN
ajird-1101	202	21	)	)	PUNCT
ajird-1101	202	22	.	.	PUNCT
ajird-1101	203	1	the	the	DET
ajird-1101	203	2	result	result	NOUN
ajird-1101	203	3	proved	prove	VERB
ajird-1101	203	4	that	that	SCONJ
ajird-1101	203	5	customers	customer	NOUN
ajird-1101	203	6	'	'	PART
ajird-1101	203	7	happiness	happiness	NOUN
ajird-1101	203	8	and	and	CCONJ
ajird-1101	203	9	future	future	ADJ
ajird-1101	203	10	actions	action	NOUN
ajird-1101	203	11	which	which	PRON
ajird-1101	203	12	may	may	AUX
ajird-1101	203	13	include	include	VERB
ajird-1101	203	14	positive	positive	ADJ
ajird-1101	203	15	word	word	NOUN
ajird-1101	203	16	of	of	ADP
ajird-1101	203	17	mouth	mouth	NOUN
ajird-1101	203	18	were	be	AUX
ajird-1101	203	19	shown	show	VERB
ajird-1101	203	20	to	to	PART
ajird-1101	203	21	be	be	AUX
ajird-1101	203	22	substantially	substantially	ADV
ajird-1101	203	23	affected	affect	VERB
ajird-1101	203	24	by	by	ADP
ajird-1101	203	25	service	service	NOUN
ajird-1101	203	26	quality	quality	NOUN
ajird-1101	203	27	and	and	CCONJ
ajird-1101	203	28	employee	employee	NOUN
ajird-1101	203	29	competency	competency	NOUN
ajird-1101	203	30	.	.	PUNCT
ajird-1101	204	1	other	other	ADJ
ajird-1101	204	2	studies	study	NOUN
ajird-1101	204	3	like	like	VERB
ajird-1101	204	4	(	(	PUNCT
ajird-1101	204	5	jang	jang	PROPN
ajird-1101	204	6	et	et	PROPN
ajird-1101	204	7	al	al	PROPN
ajird-1101	204	8	.	.	PROPN
ajird-1101	204	9	,	,	PUNCT
ajird-1101	204	10	2015	2015	NUM
ajird-1101	204	11	)	)	PUNCT
ajird-1101	204	12	investigated	investigate	VERB
ajird-1101	204	13	the	the	DET
ajird-1101	204	14	connection	connection	NOUN
ajird-1101	204	15	between	between	ADP
ajird-1101	204	16	employees	employee	NOUN
ajird-1101	204	17	’	’	PART
ajird-1101	204	18	competency	competency	NOUN
ajird-1101	204	19	and	and	CCONJ
ajird-1101	204	20	customers	customer	NOUN
ajird-1101	204	21	’	'	PUNCT
ajird-1101	204	22	satisfaction	satisfaction	NOUN
ajird-1101	204	23	.	.	PUNCT
ajird-1101	205	1	the	the	DET
ajird-1101	205	2	findings	finding	NOUN
ajird-1101	205	3	of	of	ADP
ajird-1101	205	4	these	these	DET
ajird-1101	205	5	studies	study	NOUN
ajird-1101	205	6	revealed	reveal	VERB
ajird-1101	205	7	that	that	SCONJ
ajird-1101	205	8	employees	employee	NOUN
ajird-1101	205	9	’	’	PART
ajird-1101	205	10	competency	competency	NOUN
ajird-1101	205	11	especially	especially	ADV
ajird-1101	205	12	empathic	empathic	ADJ
ajird-1101	205	13	skills	skill	NOUN
ajird-1101	205	14	greatly	greatly	ADV
ajird-1101	205	15	affect	affect	VERB
ajird-1101	205	16	the	the	DET
ajird-1101	205	17	level	level	NOUN
ajird-1101	205	18	of	of	ADP
ajird-1101	205	19	customers	customer	NOUN
ajird-1101	205	20	’	'	PUNCT
ajird-1101	205	21	satisfaction	satisfaction	NOUN
ajird-1101	205	22	.	.	PUNCT
ajird-1101	206	1	this	this	PRON
ajird-1101	206	2	revealed	reveal	VERB
ajird-1101	206	3	clearly	clearly	ADV
ajird-1101	206	4	that	that	SCONJ
ajird-1101	206	5	it	it	PRON
ajird-1101	206	6	takes	take	VERB
ajird-1101	206	7	competent	competent	ADJ
ajird-1101	206	8	and	and	CCONJ
ajird-1101	206	9	empathic	empathic	ADJ
ajird-1101	206	10	employee	employee	NOUN
ajird-1101	206	11	to	to	PART
ajird-1101	206	12	attend	attend	VERB
ajird-1101	206	13	to	to	ADP
ajird-1101	206	14	customers	customer	NOUN
ajird-1101	206	15	’	'	PUNCT
ajird-1101	206	16	needs	need	NOUN
ajird-1101	206	17	in	in	ADP
ajird-1101	206	18	a	a	DET
ajird-1101	206	19	pleasing	pleasing	ADJ
ajird-1101	206	20	manner	manner	NOUN
ajird-1101	206	21	.	.	PUNCT
ajird-1101	207	1	these	these	DET
ajird-1101	207	2	studies	study	NOUN
ajird-1101	207	3	are	be	AUX
ajird-1101	207	4	however	however	ADV
ajird-1101	207	5	,	,	PUNCT
ajird-1101	207	6	mostly	mostly	ADV
ajird-1101	207	7	domiciled	domicile	VERB
ajird-1101	207	8	in	in	ADP
ajird-1101	207	9	other	other	ADJ
ajird-1101	207	10	business	business	NOUN
ajird-1101	207	11	organisations	organisation	NOUN
ajird-1101	207	12	within	within	ADP
ajird-1101	207	13	the	the	DET
ajird-1101	207	14	hospitality	hospitality	NOUN
ajird-1101	207	15	industry	industry	NOUN
ajird-1101	207	16	;	;	PUNCT
ajird-1101	207	17	none	none	NOUN
ajird-1101	207	18	of	of	ADP
ajird-1101	207	19	them	they	PRON
ajird-1101	207	20	specifically	specifically	ADV
ajird-1101	207	21	consider	consider	VERB
ajird-1101	207	22	positive	positive	ADJ
ajird-1101	207	23	word	word	NOUN
ajird-1101	207	24	of	of	ADP
ajird-1101	207	25	mouth	mouth	NOUN
ajird-1101	207	26	as	as	ADP
ajird-1101	207	27	an	an	DET
ajird-1101	207	28	antecedent	antecedent	NOUN
ajird-1101	207	29	of	of	ADP
ajird-1101	207	30	customers	customer	NOUN
ajird-1101	207	31	’	'	PUNCT
ajird-1101	207	32	satisfaction	satisfaction	NOUN
ajird-1101	207	33	.	.	PUNCT
ajird-1101	208	1	the	the	DET
ajird-1101	208	2	impact	impact	NOUN
ajird-1101	208	3	of	of	ADP
ajird-1101	208	4	staff	staff	NOUN
ajird-1101	208	5	empathy	empathy	NOUN
ajird-1101	208	6	on	on	ADP
ajird-1101	208	7	positive	positive	ADJ
ajird-1101	208	8	word	word	NOUN
ajird-1101	208	9	of	of	ADP
ajird-1101	208	10	mouth	mouth	NOUN
ajird-1101	208	11	is	be	AUX
ajird-1101	208	12	still	still	ADV
ajird-1101	208	13	unclear	unclear	ADJ
ajird-1101	208	14	within	within	ADP
ajird-1101	208	15	the	the	DET
ajird-1101	208	16	quick	quick	ADJ
ajird-1101	208	17	service	service	NOUN
ajird-1101	208	18	restaurants	restaurant	NOUN
ajird-1101	208	19	in	in	ADP
ajird-1101	208	20	rivers	river	NOUN
ajird-1101	208	21	state	state	NOUN
ajird-1101	208	22	.	.	PUNCT
ajird-1101	209	1	this	this	DET
ajird-1101	209	2	study	study	NOUN
ajird-1101	209	3	therefore	therefore	ADV
ajird-1101	209	4	hypothesized	hypothesize	VERB
ajird-1101	209	5	that	that	SCONJ
ajird-1101	209	6	:	:	PUNCT
ajird-1101	209	7	h0:2	h0:2	VERB
ajird-1101	209	8	there	there	PRON
ajird-1101	209	9	is	be	VERB
ajird-1101	209	10	no	no	DET
ajird-1101	209	11	significant	significant	ADJ
ajird-1101	209	12	relationship	relationship	NOUN
ajird-1101	209	13	between	between	ADP
ajird-1101	209	14	staff	staff	NOUN
ajird-1101	209	15	empathy	empathy	NOUN
ajird-1101	209	16	and	and	CCONJ
ajird-1101	209	17	positive	positive	ADJ
ajird-1101	209	18	word	word	NOUN
ajird-1101	209	19	of	of	ADP
ajird-1101	209	20	mouth	mouth	NOUN
ajird-1101	209	21	of	of	ADP
ajird-1101	209	22	qsrs	qsrs	NOUN
ajird-1101	209	23	in	in	ADP
ajird-1101	209	24	rivers	river	NOUN
ajird-1101	209	25	state	state	PROPN
ajird-1101	209	26	,	,	PUNCT
ajird-1101	209	27	nigeria	nigeria	PROPN
ajird-1101	209	28	.	.	PUNCT
ajird-1101	210	1	waiting	wait	VERB
ajird-1101	210	2	environment	environment	NOUN
ajird-1101	210	3	and	and	CCONJ
ajird-1101	210	4	positive	positive	ADJ
ajird-1101	210	5	word	word	NOUN
ajird-1101	210	6	of	of	ADP
ajird-1101	210	7	mouth	mouth	NOUN
ajird-1101	210	8	the	the	DET
ajird-1101	210	9	waiting	wait	VERB
ajird-1101	210	10	environment	environment	NOUN
ajird-1101	210	11	of	of	ADP
ajird-1101	210	12	businesses	business	NOUN
ajird-1101	210	13	is	be	AUX
ajird-1101	210	14	thought	think	VERB
ajird-1101	210	15	to	to	PART
ajird-1101	210	16	provoke	provoke	VERB
ajird-1101	210	17	positive	positive	ADJ
ajird-1101	210	18	or	or	CCONJ
ajird-1101	210	19	negative	negative	ADJ
ajird-1101	210	20	words	word	NOUN
ajird-1101	210	21	feedbacks	feedback	NOUN
ajird-1101	210	22	from	from	ADP
ajird-1101	210	23	customers	customer	NOUN
ajird-1101	210	24	.	.	PUNCT
ajird-1101	211	1	research	research	NOUN
ajird-1101	211	2	by	by	ADP
ajird-1101	211	3	yan	yan	PROPN
ajird-1101	211	4	and	and	CCONJ
ajird-1101	211	5	wu	wu	PROPN
ajird-1101	211	6	(	(	PUNCT
ajird-1101	211	7	2018	2018	NUM
ajird-1101	211	8	)	)	PUNCT
ajird-1101	211	9	investigated	investigate	VERB
ajird-1101	211	10	the	the	DET
ajird-1101	211	11	influence	influence	NOUN
ajird-1101	211	12	of	of	ADP
ajird-1101	211	13	technology	technology	NOUN
ajird-1101	211	14	on	on	ADP
ajird-1101	211	15	the	the	DET
ajird-1101	211	16	waiting	wait	VERB
ajird-1101	211	17	environment	environment	NOUN
ajird-1101	211	18	and	and	CCONJ
ajird-1101	211	19	customer	customer	NOUN
ajird-1101	211	20	feedback	feedback	NOUN
ajird-1101	211	21	(	(	PUNCT
ajird-1101	211	22	word	word	NOUN
ajird-1101	211	23	of	of	ADP
ajird-1101	211	24	mouth	mouth	NOUN
ajird-1101	211	25	)	)	PUNCT
ajird-1101	211	26	.	.	PUNCT
ajird-1101	212	1	the	the	DET
ajird-1101	212	2	study	study	NOUN
ajird-1101	212	3	found	find	VERB
ajird-1101	212	4	that	that	SCONJ
ajird-1101	212	5	the	the	DET
ajird-1101	212	6	use	use	NOUN
ajird-1101	212	7	of	of	ADP
ajird-1101	212	8	technology	technology	NOUN
ajird-1101	212	9	in	in	ADP
ajird-1101	212	10	the	the	DET
ajird-1101	212	11	waiting	waiting	NOUN
ajird-1101	212	12	environment	environment	NOUN
ajird-1101	212	13	,	,	PUNCT
ajird-1101	212	14	such	such	ADJ
ajird-1101	212	15	as	as	ADP
ajird-1101	212	16	digital	digital	ADJ
ajird-1101	212	17	signage	signage	NOUN
ajird-1101	212	18	and	and	CCONJ
ajird-1101	212	19	mobile	mobile	ADJ
ajird-1101	212	20	apps	app	NOUN
ajird-1101	212	21	,	,	PUNCT
ajird-1101	212	22	can	can	AUX
ajird-1101	212	23	improve	improve	VERB
ajird-1101	212	24	customer	customer	NOUN
ajird-1101	212	25	feedback	feedback	NOUN
ajird-1101	212	26	by	by	ADP
ajird-1101	212	27	providing	provide	VERB
ajird-1101	212	28	a	a	DET
ajird-1101	212	29	more	more	ADV
ajird-1101	212	30	engaging	engaging	ADJ
ajird-1101	212	31	and	and	CCONJ
ajird-1101	212	32	interactive	interactive	ADJ
ajird-1101	212	33	experience	experience	NOUN
ajird-1101	212	34	.	.	PUNCT
ajird-1101	213	1	customers	customer	NOUN
ajird-1101	213	2	appreciated	appreciate	VERB
ajird-1101	213	3	the	the	DET
ajird-1101	213	4	use	use	NOUN
ajird-1101	213	5	of	of	ADP
ajird-1101	213	6	technology	technology	NOUN
ajird-1101	213	7	in	in	ADP
ajird-1101	213	8	the	the	DET
ajird-1101	213	9	waiting	waiting	NOUN
ajird-1101	213	10	environment	environment	NOUN
ajird-1101	213	11	,	,	PUNCT
ajird-1101	213	12	and	and	CCONJ
ajird-1101	213	13	it	it	PRON
ajird-1101	213	14	positively	positively	ADV
ajird-1101	213	15	affected	affect	VERB
ajird-1101	213	16	their	their	PRON
ajird-1101	213	17	perception	perception	NOUN
ajird-1101	213	18	of	of	ADP
ajird-1101	213	19	the	the	DET
ajird-1101	213	20	business	business	NOUN
ajird-1101	213	21	.	.	PUNCT
ajird-1101	214	1	kuehnl	kuehnl	ADJ
ajird-1101	214	2	and	and	CCONJ
ajird-1101	214	3	wieseke	wieseke	ADJ
ajird-1101	214	4	(	(	PUNCT
ajird-1101	214	5	2017	2017	NUM
ajird-1101	214	6	)	)	PUNCT
ajird-1101	214	7	conducted	conduct	VERB
ajird-1101	214	8	research	research	NOUN
ajird-1101	214	9	on	on	ADP
ajird-1101	214	10	the	the	DET
ajird-1101	214	11	impact	impact	NOUN
ajird-1101	214	12	of	of	ADP
ajird-1101	214	13	waiting	wait	VERB
ajird-1101	214	14	areas	area	NOUN
ajird-1101	214	15	on	on	ADP
ajird-1101	214	16	customers	customer	NOUN
ajird-1101	214	17	’	'	PUNCT
ajird-1101	214	18	loyalty	loyalty	NOUN
ajird-1101	214	19	in	in	ADP
ajird-1101	214	20	hotel	hotel	NOUN
ajird-1101	214	21	establishments	establishment	NOUN
ajird-1101	214	22	.	.	PUNCT
ajird-1101	215	1	both	both	CCONJ
ajird-1101	215	2	the	the	DET
ajird-1101	215	3	psychological	psychological	ADJ
ajird-1101	215	4	and	and	CCONJ
ajird-1101	215	5	physical	physical	ADJ
ajird-1101	215	6	aspects	aspect	NOUN
ajird-1101	215	7	of	of	ADP
ajird-1101	215	8	the	the	DET
ajird-1101	215	9	waiting	waiting	NOUN
ajird-1101	215	10	room	room	NOUN
ajird-1101	215	11	were	be	AUX
ajird-1101	215	12	found	find	VERB
ajird-1101	215	13	to	to	PART
ajird-1101	215	14	have	have	VERB
ajird-1101	215	15	substantial	substantial	ADJ
ajird-1101	215	16	effects	effect	NOUN
ajird-1101	215	17	on	on	ADP
ajird-1101	215	18	customers	customer	NOUN
ajird-1101	215	19	'	'	PART
ajird-1101	215	20	levels	level	NOUN
ajird-1101	215	21	of	of	ADP
ajird-1101	215	22	happiness	happiness	NOUN
ajird-1101	215	23	and	and	CCONJ
ajird-1101	215	24	loyalty	loyalty	NOUN
ajird-1101	215	25	,	,	PUNCT
ajird-1101	215	26	according	accord	VERB
ajird-1101	215	27	to	to	ADP
ajird-1101	215	28	the	the	DET
ajird-1101	215	29	research	research	NOUN
ajird-1101	215	30	.	.	PUNCT
ajird-1101	216	1	specifically	specifically	ADV
ajird-1101	216	2	,	,	PUNCT
ajird-1101	216	3	it	it	PRON
ajird-1101	216	4	was	be	AUX
ajird-1101	216	5	shown	show	VERB
ajird-1101	216	6	that	that	SCONJ
ajird-1101	216	7	customer	customer	NOUN
ajird-1101	216	8	loyalty	loyalty	NOUN
ajird-1101	216	9	was	be	AUX
ajird-1101	216	10	directly	directly	ADV
ajird-1101	216	11	affected	affect	VERB
ajird-1101	216	12	by	by	ADP
ajird-1101	216	13	the	the	DET
ajird-1101	216	14	design	design	NOUN
ajird-1101	216	15	of	of	ADP
ajird-1101	216	16	the	the	DET
ajird-1101	216	17	waiting	waiting	NOUN
ajird-1101	216	18	room	room	NOUN
ajird-1101	216	19	.	.	PUNCT
ajird-1101	217	1	hussain	hussain	PROPN
ajird-1101	217	2	and	and	CCONJ
ajird-1101	217	3	al	al	PROPN
ajird-1101	217	4	nasser	nasser	PROPN
ajird-1101	217	5	(	(	PUNCT
ajird-1101	217	6	2015	2015	NUM
ajird-1101	217	7	)	)	PUNCT
ajird-1101	217	8	also	also	ADV
ajird-1101	217	9	looked	look	VERB
ajird-1101	217	10	at	at	ADP
ajird-1101	217	11	how	how	SCONJ
ajird-1101	217	12	waiting	waiting	NOUN
ajird-1101	217	13	areas	area	NOUN
ajird-1101	217	14	affected	affect	VERB
ajird-1101	217	15	customers	customer	NOUN
ajird-1101	217	16	'	'	PART
ajird-1101	217	17	american	american	ADJ
ajird-1101	217	18	journal	journal	PROPN
ajird-1101	217	19	of	of	ADP
ajird-1101	217	20	interdisciplinary	interdisciplinary	ADJ
ajird-1101	217	21	research	research	NOUN
ajird-1101	217	22	and	and	CCONJ
ajird-1101	217	23	development	development	NOUN
ajird-1101	217	24	issn	issn	PROPN
ajird-1101	217	25	online	online	NOUN
ajird-1101	217	26	:	:	PUNCT
ajird-1101	217	27	2771	2771	NUM
ajird-1101	217	28	-	-	SYM
ajird-1101	217	29	8948	8948	NUM
ajird-1101	217	30	website	website	NOUN
ajird-1101	217	31	:	:	PUNCT
ajird-1101	217	32	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	217	33	volume	volume	NOUN
ajird-1101	217	34	27	27	NUM
ajird-1101	217	35	,	,	PUNCT
ajird-1101	217	36	april	april	PROPN
ajird-1101	217	37	2024	2024	NUM
ajird-1101	217	38	130	130	NUM
ajird-1101	218	1	|	|	ADV
ajird-1101	218	2	p	p	NOUN
ajird-1101	218	3	a	a	DET
ajird-1101	218	4	g	g	NOUN
ajird-1101	218	5	e	e	NOUN
ajird-1101	218	6	happiness	happiness	NOUN
ajird-1101	218	7	with	with	ADP
ajird-1101	218	8	banking	banking	NOUN
ajird-1101	218	9	services	service	NOUN
ajird-1101	218	10	.	.	PUNCT
ajird-1101	219	1	according	accord	VERB
ajird-1101	219	2	to	to	ADP
ajird-1101	219	3	the	the	DET
ajird-1101	219	4	research	research	NOUN
ajird-1101	219	5	,	,	PUNCT
ajird-1101	219	6	the	the	DET
ajird-1101	219	7	waiting	wait	VERB
ajird-1101	219	8	area	area	NOUN
ajird-1101	219	9	's	's	PART
ajird-1101	219	10	physical	physical	ADJ
ajird-1101	219	11	design	design	NOUN
ajird-1101	219	12	greatly	greatly	ADV
ajird-1101	219	13	affected	affect	VERB
ajird-1101	219	14	customers	customer	NOUN
ajird-1101	219	15	'	'	PART
ajird-1101	219	16	levels	level	NOUN
ajird-1101	219	17	of	of	ADP
ajird-1101	219	18	satisfaction	satisfaction	NOUN
ajird-1101	219	19	.	.	PUNCT
ajird-1101	220	1	customer	customer	NOUN
ajird-1101	220	2	satisfaction	satisfaction	NOUN
ajird-1101	220	3	in	in	ADP
ajird-1101	220	4	the	the	DET
ajird-1101	220	5	banking	banking	NOUN
ajird-1101	220	6	business	business	NOUN
ajird-1101	220	7	was	be	AUX
ajird-1101	220	8	shown	show	VERB
ajird-1101	220	9	to	to	PART
ajird-1101	220	10	be	be	AUX
ajird-1101	220	11	directly	directly	ADV
ajird-1101	220	12	influenced	influence	VERB
ajird-1101	220	13	by	by	ADP
ajird-1101	220	14	the	the	DET
ajird-1101	220	15	design	design	NOUN
ajird-1101	220	16	of	of	ADP
ajird-1101	220	17	the	the	DET
ajird-1101	220	18	waiting	waiting	NOUN
ajird-1101	220	19	room	room	NOUN
ajird-1101	220	20	.	.	PUNCT
ajird-1101	221	1	based	base	VERB
ajird-1101	221	2	on	on	ADP
ajird-1101	221	3	these	these	DET
ajird-1101	221	4	empirical	empirical	ADJ
ajird-1101	221	5	evidences	evidence	NOUN
ajird-1101	221	6	,	,	PUNCT
ajird-1101	221	7	the	the	DET
ajird-1101	221	8	researchers	researcher	NOUN
ajird-1101	221	9	proposed	propose	VERB
ajird-1101	221	10	the	the	DET
ajird-1101	221	11	hypothesis	hypothesis	NOUN
ajird-1101	221	12	that	that	PRON
ajird-1101	221	13	:	:	PUNCT
ajird-1101	221	14	h0:3	h0:3	VERB
ajird-1101	221	15	there	there	PRON
ajird-1101	221	16	is	be	VERB
ajird-1101	221	17	no	no	DET
ajird-1101	221	18	significant	significant	ADJ
ajird-1101	221	19	relationship	relationship	NOUN
ajird-1101	221	20	between	between	ADP
ajird-1101	221	21	waiting	wait	VERB
ajird-1101	221	22	environment	environment	NOUN
ajird-1101	221	23	and	and	CCONJ
ajird-1101	221	24	positive	positive	ADJ
ajird-1101	221	25	word	word	NOUN
ajird-1101	221	26	of	of	ADP
ajird-1101	221	27	mouth	mouth	NOUN
ajird-1101	221	28	of	of	ADP
ajird-1101	221	29	qsrs	qsrs	NOUN
ajird-1101	221	30	in	in	ADP
ajird-1101	221	31	rivers	river	NOUN
ajird-1101	221	32	state	state	PROPN
ajird-1101	221	33	,	,	PUNCT
ajird-1101	221	34	nigeria	nigeria	PROPN
ajird-1101	221	35	.	.	PUNCT
ajird-1101	222	1	perceived	perceive	VERB
ajird-1101	222	2	waiting	waiting	NOUN
ajird-1101	222	3	time	time	NOUN
ajird-1101	222	4	and	and	CCONJ
ajird-1101	222	5	repeat	repeat	NOUN
ajird-1101	222	6	patronage	patronage	NOUN
ajird-1101	222	7	research	research	NOUN
ajird-1101	222	8	indicates	indicate	VERB
ajird-1101	222	9	that	that	SCONJ
ajird-1101	222	10	when	when	SCONJ
ajird-1101	222	11	perceived	perceive	VERB
ajird-1101	222	12	waiting	waiting	NOUN
ajird-1101	222	13	time	time	NOUN
ajird-1101	222	14	rises	rise	NOUN
ajird-1101	222	15	,	,	PUNCT
ajird-1101	222	16	satisfaction	satisfaction	NOUN
ajird-1101	222	17	levels	level	NOUN
ajird-1101	222	18	decrease	decrease	NOUN
ajird-1101	222	19	(	(	PUNCT
ajird-1101	222	20	kumar	kumar	PROPN
ajird-1101	222	21	&	&	CCONJ
ajird-1101	222	22	gupta	gupta	PROPN
ajird-1101	222	23	,	,	PUNCT
ajird-1101	222	24	2018	2018	NUM
ajird-1101	222	25	)	)	PUNCT
ajird-1101	222	26	.	.	PUNCT
ajird-1101	223	1	customers	customer	NOUN
ajird-1101	223	2	anticipate	anticipate	VERB
ajird-1101	223	3	the	the	DET
ajird-1101	223	4	waiting	waiting	NOUN
ajird-1101	223	5	time	time	NOUN
ajird-1101	223	6	before	before	ADP
ajird-1101	223	7	visiting	visit	VERB
ajird-1101	223	8	eateries	eatery	NOUN
ajird-1101	223	9	.	.	PUNCT
ajird-1101	224	1	dissatisfaction	dissatisfaction	NOUN
ajird-1101	224	2	occurs	occur	VERB
ajird-1101	224	3	when	when	SCONJ
ajird-1101	224	4	the	the	DET
ajird-1101	224	5	real	real	ADJ
ajird-1101	224	6	waiting	waiting	NOUN
ajird-1101	224	7	time	time	NOUN
ajird-1101	224	8	exceeds	exceed	VERB
ajird-1101	224	9	the	the	DET
ajird-1101	224	10	perceived	perceive	VERB
ajird-1101	224	11	time	time	NOUN
ajird-1101	224	12	.	.	PUNCT
ajird-1101	225	1	customers	customer	NOUN
ajird-1101	225	2	consistently	consistently	ADV
ajird-1101	225	3	want	want	VERB
ajird-1101	225	4	to	to	PART
ajird-1101	225	5	acquire	acquire	VERB
ajird-1101	225	6	services	service	NOUN
ajird-1101	225	7	promptly	promptly	ADV
ajird-1101	225	8	and	and	CCONJ
ajird-1101	225	9	enjoyably	enjoyably	ADV
ajird-1101	225	10	.	.	PUNCT
ajird-1101	226	1	if	if	SCONJ
ajird-1101	226	2	it	it	PRON
ajird-1101	226	3	takes	take	VERB
ajird-1101	226	4	a	a	DET
ajird-1101	226	5	long	long	ADJ
ajird-1101	226	6	time	time	NOUN
ajird-1101	226	7	,	,	PUNCT
ajird-1101	226	8	consumers	consumer	NOUN
ajird-1101	226	9	may	may	AUX
ajird-1101	226	10	feel	feel	VERB
ajird-1101	226	11	bored	bored	ADJ
ajird-1101	226	12	and	and	CCONJ
ajird-1101	226	13	disheartened	dishearten	VERB
ajird-1101	226	14	.	.	PUNCT
ajird-1101	227	1	customers	customer	NOUN
ajird-1101	227	2	may	may	AUX
ajird-1101	227	3	feel	feel	VERB
ajird-1101	227	4	unhappy	unhappy	ADJ
ajird-1101	227	5	when	when	SCONJ
ajird-1101	227	6	they	they	PRON
ajird-1101	227	7	get	get	VERB
ajird-1101	227	8	the	the	DET
ajird-1101	227	9	goods	good	NOUN
ajird-1101	227	10	after	after	ADP
ajird-1101	227	11	a	a	DET
ajird-1101	227	12	longer	long	ADV
ajird-1101	227	13	waiting	wait	VERB
ajird-1101	227	14	period	period	NOUN
ajird-1101	227	15	than	than	SCONJ
ajird-1101	227	16	they	they	PRON
ajird-1101	227	17	anticipated	anticipate	VERB
ajird-1101	227	18	(	(	PUNCT
ajird-1101	227	19	dabholkar	dabholkar	NOUN
ajird-1101	227	20	,	,	PUNCT
ajird-1101	227	21	2015	2015	NUM
ajird-1101	227	22	)	)	PUNCT
ajird-1101	227	23	.	.	PUNCT
ajird-1101	228	1	buttressing	buttress	VERB
ajird-1101	228	2	this	this	PRON
ajird-1101	228	3	,	,	PUNCT
ajird-1101	228	4	kim	kim	PROPN
ajird-1101	228	5	and	and	CCONJ
ajird-1101	228	6	hyun	hyun	PROPN
ajird-1101	228	7	(	(	PUNCT
ajird-1101	228	8	2018	2018	NUM
ajird-1101	228	9	)	)	PUNCT
ajird-1101	228	10	examined	examine	VERB
ajird-1101	228	11	the	the	DET
ajird-1101	228	12	association	association	NOUN
ajird-1101	228	13	between	between	ADP
ajird-1101	228	14	queue	queue	NOUN
ajird-1101	228	15	management	management	NOUN
ajird-1101	228	16	and	and	CCONJ
ajird-1101	228	17	customers	customer	NOUN
ajird-1101	228	18	'	'	PART
ajird-1101	228	19	happiness	happiness	NOUN
ajird-1101	228	20	.	.	PUNCT
ajird-1101	229	1	wait	wait	VERB
ajird-1101	229	2	management	management	NOUN
ajird-1101	229	3	was	be	AUX
ajird-1101	229	4	found	find	VERB
ajird-1101	229	5	to	to	PART
ajird-1101	229	6	have	have	VERB
ajird-1101	229	7	substantial	substantial	ADJ
ajird-1101	229	8	impact	impact	NOUN
ajird-1101	229	9	on	on	ADP
ajird-1101	229	10	consumer	consumer	NOUN
ajird-1101	229	11	happiness	happiness	NOUN
ajird-1101	229	12	,	,	PUNCT
ajird-1101	229	13	according	accord	VERB
ajird-1101	229	14	to	to	ADP
ajird-1101	229	15	the	the	DET
ajird-1101	229	16	study	study	NOUN
ajird-1101	229	17	's	's	PART
ajird-1101	229	18	survey	survey	NOUN
ajird-1101	229	19	of	of	ADP
ajird-1101	229	20	299	299	NUM
ajird-1101	229	21	visitors	visitor	NOUN
ajird-1101	229	22	.	.	PUNCT
ajird-1101	230	1	the	the	DET
ajird-1101	230	2	result	result	NOUN
ajird-1101	230	3	indicated	indicate	VERB
ajird-1101	230	4	that	that	SCONJ
ajird-1101	230	5	customer	customer	NOUN
ajird-1101	230	6	satisfaction	satisfaction	NOUN
ajird-1101	230	7	was	be	AUX
ajird-1101	230	8	determined	determine	VERB
ajird-1101	230	9	by	by	ADP
ajird-1101	230	10	many	many	ADJ
ajird-1101	230	11	aspects	aspect	NOUN
ajird-1101	230	12	,	,	PUNCT
ajird-1101	230	13	including	include	VERB
ajird-1101	230	14	perceived	perceive	VERB
ajird-1101	230	15	waiting	waiting	NOUN
ajird-1101	230	16	time	time	NOUN
ajird-1101	230	17	,	,	PUNCT
ajird-1101	230	18	line	line	NOUN
ajird-1101	230	19	design	design	NOUN
ajird-1101	230	20	and	and	CCONJ
ajird-1101	230	21	queue	queue	NOUN
ajird-1101	230	22	fairness	fairness	NOUN
ajird-1101	230	23	.	.	PUNCT
ajird-1101	231	1	it	it	PRON
ajird-1101	231	2	was	be	AUX
ajird-1101	231	3	found	find	VERB
ajird-1101	231	4	specifically	specifically	ADV
ajird-1101	231	5	that	that	SCONJ
ajird-1101	231	6	when	when	SCONJ
ajird-1101	231	7	perceived	perceive	VERB
ajird-1101	231	8	waiting	waiting	NOUN
ajird-1101	231	9	time	time	NOUN
ajird-1101	231	10	is	be	AUX
ajird-1101	231	11	considered	consider	VERB
ajird-1101	231	12	satisfactory	satisfactory	ADJ
ajird-1101	231	13	by	by	ADP
ajird-1101	231	14	customers	customer	NOUN
ajird-1101	231	15	,	,	PUNCT
ajird-1101	231	16	there	there	PRON
ajird-1101	231	17	overall	overall	ADJ
ajird-1101	231	18	satisfaction	satisfaction	NOUN
ajird-1101	231	19	increases	increase	NOUN
ajird-1101	231	20	and	and	CCONJ
ajird-1101	231	21	consequently	consequently	ADV
ajird-1101	231	22	their	their	PRON
ajird-1101	231	23	willingness	willingness	NOUN
ajird-1101	231	24	to	to	PART
ajird-1101	231	25	patronise	patronise	VERB
ajird-1101	231	26	the	the	DET
ajird-1101	231	27	business	business	NOUN
ajird-1101	231	28	again	again	ADV
ajird-1101	231	29	.	.	PUNCT
ajird-1101	232	1	lee	lee	PROPN
ajird-1101	232	2	et	et	PROPN
ajird-1101	232	3	al	al	PROPN
ajird-1101	232	4	.	.	PROPN
ajird-1101	232	5	,	,	PUNCT
ajird-1101	232	6	(	(	PUNCT
ajird-1101	232	7	2018	2018	NUM
ajird-1101	232	8	)	)	PUNCT
ajird-1101	232	9	investigated	investigate	VERB
ajird-1101	232	10	the	the	DET
ajird-1101	232	11	effects	effect	NOUN
ajird-1101	232	12	of	of	ADP
ajird-1101	232	13	queue	queue	NOUN
ajird-1101	232	14	line	line	NOUN
ajird-1101	232	15	management	management	NOUN
ajird-1101	232	16	on	on	ADP
ajird-1101	232	17	customer	customer	NOUN
ajird-1101	232	18	experience	experience	NOUN
ajird-1101	232	19	and	and	CCONJ
ajird-1101	232	20	behavioural	behavioural	ADJ
ajird-1101	232	21	intentions	intention	NOUN
ajird-1101	232	22	in	in	ADP
ajird-1101	232	23	a	a	DET
ajird-1101	232	24	shopping	shopping	NOUN
ajird-1101	232	25	mall	mall	NOUN
ajird-1101	232	26	.	.	PUNCT
ajird-1101	233	1	the	the	DET
ajird-1101	233	2	study	study	NOUN
ajird-1101	233	3	used	use	VERB
ajird-1101	233	4	a	a	DET
ajird-1101	233	5	survey	survey	NOUN
ajird-1101	233	6	of	of	ADP
ajird-1101	233	7	331	331	NUM
ajird-1101	233	8	shoppers	shopper	NOUN
ajird-1101	233	9	and	and	CCONJ
ajird-1101	233	10	found	find	VERB
ajird-1101	233	11	that	that	PRON
ajird-1101	233	12	queue	queue	NOUN
ajird-1101	233	13	line	line	NOUN
ajird-1101	233	14	management	management	NOUN
ajird-1101	233	15	significantly	significantly	ADV
ajird-1101	233	16	influenced	influence	VERB
ajird-1101	233	17	customer	customer	NOUN
ajird-1101	233	18	experience	experience	NOUN
ajird-1101	233	19	and	and	CCONJ
ajird-1101	233	20	behavioural	behavioural	ADJ
ajird-1101	233	21	intentions	intention	NOUN
ajird-1101	233	22	.	.	PUNCT
ajird-1101	234	1	specifically	specifically	ADV
ajird-1101	234	2	,	,	PUNCT
ajird-1101	234	3	the	the	DET
ajird-1101	234	4	study	study	NOUN
ajird-1101	234	5	found	find	VERB
ajird-1101	234	6	that	that	SCONJ
ajird-1101	234	7	perceived	perceive	VERB
ajird-1101	234	8	waiting	waiting	NOUN
ajird-1101	234	9	time	time	NOUN
ajird-1101	234	10	,	,	PUNCT
ajird-1101	234	11	queue	queue	NOUN
ajird-1101	234	12	fairness	fairness	NOUN
ajird-1101	234	13	and	and	CCONJ
ajird-1101	234	14	queue	queue	NOUN
ajird-1101	234	15	design	design	NOUN
ajird-1101	234	16	were	be	AUX
ajird-1101	234	17	crucial	crucial	ADJ
ajird-1101	234	18	factors	factor	NOUN
ajird-1101	234	19	in	in	ADP
ajird-1101	234	20	determining	determine	VERB
ajird-1101	234	21	customer	customer	NOUN
ajird-1101	234	22	experience	experience	NOUN
ajird-1101	234	23	and	and	CCONJ
ajird-1101	234	24	behavioural	behavioural	ADJ
ajird-1101	234	25	intentions	intention	NOUN
ajird-1101	234	26	.	.	PUNCT
ajird-1101	235	1	in	in	ADP
ajird-1101	235	2	another	another	DET
ajird-1101	235	3	study	study	NOUN
ajird-1101	235	4	,	,	PUNCT
ajird-1101	235	5	researchers	researcher	NOUN
ajird-1101	235	6	considered	consider	VERB
ajird-1101	235	7	the	the	DET
ajird-1101	235	8	influence	influence	NOUN
ajird-1101	235	9	of	of	ADP
ajird-1101	235	10	perceived	perceive	VERB
ajird-1101	235	11	waiting	waiting	NOUN
ajird-1101	235	12	time	time	NOUN
ajird-1101	235	13	on	on	ADP
ajird-1101	235	14	customer	customer	NOUN
ajird-1101	235	15	feedback	feedback	NOUN
ajird-1101	235	16	.	.	PUNCT
ajird-1101	236	1	the	the	DET
ajird-1101	236	2	study	study	NOUN
ajird-1101	236	3	found	find	VERB
ajird-1101	236	4	that	that	SCONJ
ajird-1101	236	5	perceived	perceive	VERB
ajird-1101	236	6	waiting	waiting	NOUN
ajird-1101	236	7	time	time	NOUN
ajird-1101	236	8	is	be	AUX
ajird-1101	236	9	an	an	DET
ajird-1101	236	10	important	important	ADJ
ajird-1101	236	11	determinant	determinant	NOUN
ajird-1101	236	12	of	of	ADP
ajird-1101	236	13	customer	customer	NOUN
ajird-1101	236	14	feedback	feedback	NOUN
ajird-1101	236	15	(	(	PUNCT
ajird-1101	236	16	vogel	vogel	NOUN
ajird-1101	236	17	et	et	PROPN
ajird-1101	236	18	al	al	PROPN
ajird-1101	236	19	.	.	PROPN
ajird-1101	236	20	,	,	PUNCT
ajird-1101	236	21	2008	2008	NUM
ajird-1101	236	22	)	)	PUNCT
ajird-1101	236	23	.	.	PUNCT
ajird-1101	237	1	specifically	specifically	ADV
ajird-1101	237	2	,	,	PUNCT
ajird-1101	237	3	customers	customer	NOUN
ajird-1101	237	4	who	who	PRON
ajird-1101	237	5	perceived	perceive	VERB
ajird-1101	237	6	a	a	DET
ajird-1101	237	7	shorter	short	ADJ
ajird-1101	237	8	waiting	waiting	NOUN
ajird-1101	237	9	time	time	NOUN
ajird-1101	237	10	tended	tend	VERB
ajird-1101	237	11	to	to	PART
ajird-1101	237	12	give	give	VERB
ajird-1101	237	13	more	more	ADV
ajird-1101	237	14	positive	positive	ADJ
ajird-1101	237	15	feedback	feedback	NOUN
ajird-1101	237	16	than	than	ADP
ajird-1101	237	17	those	those	PRON
ajird-1101	237	18	who	who	PRON
ajird-1101	237	19	perceived	perceive	VERB
ajird-1101	237	20	a	a	DET
ajird-1101	237	21	longer	long	ADV
ajird-1101	237	22	waiting	wait	VERB
ajird-1101	237	23	time	time	NOUN
ajird-1101	237	24	.	.	PUNCT
ajird-1101	238	1	the	the	DET
ajird-1101	238	2	study	study	NOUN
ajird-1101	238	3	concluded	conclude	VERB
ajird-1101	238	4	that	that	SCONJ
ajird-1101	238	5	businesses	business	NOUN
ajird-1101	238	6	should	should	AUX
ajird-1101	238	7	make	make	VERB
ajird-1101	238	8	efforts	effort	NOUN
ajird-1101	238	9	to	to	PART
ajird-1101	238	10	manage	manage	VERB
ajird-1101	238	11	customer	customer	NOUN
ajird-1101	238	12	perceptions	perception	NOUN
ajird-1101	238	13	of	of	ADP
ajird-1101	238	14	waiting	wait	VERB
ajird-1101	238	15	time	time	NOUN
ajird-1101	238	16	to	to	PART
ajird-1101	238	17	increase	increase	VERB
ajird-1101	238	18	the	the	DET
ajird-1101	238	19	likelihood	likelihood	NOUN
ajird-1101	238	20	of	of	ADP
ajird-1101	238	21	positive	positive	ADJ
ajird-1101	238	22	feedback	feedback	NOUN
ajird-1101	238	23	.	.	PUNCT
ajird-1101	239	1	the	the	DET
ajird-1101	239	2	impact	impact	NOUN
ajird-1101	239	3	of	of	ADP
ajird-1101	239	4	managing	manage	VERB
ajird-1101	239	5	the	the	DET
ajird-1101	239	6	restaurant	restaurant	NOUN
ajird-1101	239	7	's	's	PART
ajird-1101	239	8	wait	wait	NOUN
ajird-1101	239	9	on	on	ADP
ajird-1101	239	10	customers	customer	NOUN
ajird-1101	239	11	’	'	PUNCT
ajird-1101	239	12	satisfaction	satisfaction	NOUN
ajird-1101	239	13	was	be	AUX
ajird-1101	239	14	studied	study	VERB
ajird-1101	239	15	by	by	ADP
ajird-1101	239	16	li	li	PROPN
ajird-1101	239	17	et	et	PROPN
ajird-1101	239	18	al	al	PROPN
ajird-1101	239	19	.	.	PROPN
ajird-1101	240	1	(	(	PUNCT
ajird-1101	240	2	2018	2018	NUM
ajird-1101	240	3	)	)	PUNCT
ajird-1101	240	4	.	.	PUNCT
ajird-1101	241	1	using	use	VERB
ajird-1101	241	2	a	a	DET
ajird-1101	241	3	descriptive	descriptive	ADJ
ajird-1101	241	4	survey	survey	NOUN
ajird-1101	241	5	method	method	NOUN
ajird-1101	241	6	,	,	PUNCT
ajird-1101	241	7	four	four	NUM
ajird-1101	241	8	hundred	hundred	NUM
ajird-1101	241	9	customers	customer	NOUN
ajird-1101	241	10	of	of	ADP
ajird-1101	241	11	the	the	DET
ajird-1101	241	12	eateries	eatery	NOUN
ajird-1101	241	13	were	be	AUX
ajird-1101	241	14	surveyed	survey	VERB
ajird-1101	241	15	for	for	ADP
ajird-1101	241	16	the	the	DET
ajird-1101	241	17	purpose	purpose	NOUN
ajird-1101	241	18	of	of	ADP
ajird-1101	241	19	the	the	DET
ajird-1101	241	20	research	research	NOUN
ajird-1101	241	21	.	.	PUNCT
ajird-1101	242	1	it	it	PRON
ajird-1101	242	2	was	be	AUX
ajird-1101	242	3	revealed	reveal	VERB
ajird-1101	242	4	that	that	SCONJ
ajird-1101	242	5	customer	customer	NOUN
ajird-1101	242	6	satisfaction	satisfaction	NOUN
ajird-1101	242	7	was	be	AUX
ajird-1101	242	8	positively	positively	ADV
ajird-1101	242	9	impacted	impact	VERB
ajird-1101	242	10	by	by	ADP
ajird-1101	242	11	wait	wait	NOUN
ajird-1101	242	12	line	line	NOUN
ajird-1101	242	13	management	management	NOUN
ajird-1101	242	14	.	.	PUNCT
ajird-1101	243	1	similar	similar	ADJ
ajird-1101	243	2	findings	finding	NOUN
ajird-1101	243	3	were	be	AUX
ajird-1101	243	4	recorded	record	VERB
ajird-1101	243	5	in	in	ADP
ajird-1101	243	6	several	several	ADJ
ajird-1101	243	7	studies	study	NOUN
ajird-1101	243	8	like	like	ADP
ajird-1101	243	9	kim	kim	PROPN
ajird-1101	243	10	et	et	PROPN
ajird-1101	243	11	al	al	PROPN
ajird-1101	243	12	.	.	PROPN
ajird-1101	244	1	(	(	PUNCT
ajird-1101	244	2	2020	2020	NUM
ajird-1101	244	3	)	)	PUNCT
ajird-1101	244	4	,	,	PUNCT
ajird-1101	244	5	lee	lee	PROPN
ajird-1101	244	6	et	et	PROPN
ajird-1101	244	7	al	al	PROPN
ajird-1101	244	8	.	.	PROPN
ajird-1101	245	1	(	(	PUNCT
ajird-1101	245	2	2019	2019	NUM
ajird-1101	245	3	)	)	PUNCT
ajird-1101	245	4	and	and	CCONJ
ajird-1101	245	5	wang	wang	PROPN
ajird-1101	245	6	et	et	PROPN
ajird-1101	245	7	al	al	PROPN
ajird-1101	245	8	.	.	PROPN
ajird-1101	246	1	(	(	PUNCT
ajird-1101	246	2	2012	2012	NUM
ajird-1101	246	3	)	)	PUNCT
ajird-1101	246	4	.	.	PUNCT
ajird-1101	247	1	based	base	VERB
ajird-1101	247	2	on	on	ADP
ajird-1101	247	3	these	these	DET
ajird-1101	247	4	empirical	empirical	ADJ
ajird-1101	247	5	investigations	investigation	NOUN
ajird-1101	247	6	,	,	PUNCT
ajird-1101	247	7	the	the	DET
ajird-1101	247	8	researchers	researcher	NOUN
ajird-1101	247	9	proposed	propose	VERB
ajird-1101	247	10	the	the	DET
ajird-1101	247	11	hypothesis	hypothesis	NOUN
ajird-1101	247	12	that	that	PRON
ajird-1101	247	13	:	:	PUNCT
ajird-1101	247	14	american	american	PROPN
ajird-1101	247	15	journal	journal	PROPN
ajird-1101	247	16	of	of	ADP
ajird-1101	247	17	interdisciplinary	interdisciplinary	ADJ
ajird-1101	247	18	research	research	NOUN
ajird-1101	247	19	and	and	CCONJ
ajird-1101	247	20	development	development	NOUN
ajird-1101	247	21	issn	issn	PROPN
ajird-1101	247	22	online	online	NOUN
ajird-1101	247	23	:	:	PUNCT
ajird-1101	247	24	2771	2771	NUM
ajird-1101	247	25	-	-	SYM
ajird-1101	247	26	8948	8948	NUM
ajird-1101	247	27	website	website	NOUN
ajird-1101	247	28	:	:	PUNCT
ajird-1101	247	29	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	247	30	volume	volume	NOUN
ajird-1101	247	31	27	27	NUM
ajird-1101	247	32	,	,	PUNCT
ajird-1101	247	33	april	april	PROPN
ajird-1101	247	34	2024	2024	NUM
ajird-1101	247	35	131	131	NUM
ajird-1101	247	36	|	|	ADV
ajird-1101	247	37	p	p	NOUN
ajird-1101	247	38	a	a	DET
ajird-1101	247	39	g	g	NOUN
ajird-1101	247	40	e	e	NOUN
ajird-1101	247	41	h0:4	h0:4	NOUN
ajird-1101	247	42	there	there	PRON
ajird-1101	247	43	is	be	VERB
ajird-1101	247	44	no	no	DET
ajird-1101	247	45	significant	significant	ADJ
ajird-1101	247	46	relationship	relationship	NOUN
ajird-1101	247	47	between	between	ADP
ajird-1101	247	48	perceived	perceive	VERB
ajird-1101	247	49	waiting	waiting	NOUN
ajird-1101	247	50	time	time	NOUN
ajird-1101	247	51	and	and	CCONJ
ajird-1101	247	52	positive	positive	ADJ
ajird-1101	247	53	word	word	NOUN
ajird-1101	247	54	of	of	ADP
ajird-1101	247	55	mouth	mouth	NOUN
ajird-1101	247	56	of	of	ADP
ajird-1101	247	57	qsrs	qsrs	NOUN
ajird-1101	247	58	in	in	ADP
ajird-1101	247	59	rivers	river	NOUN
ajird-1101	247	60	state	state	PROPN
ajird-1101	247	61	,	,	PUNCT
ajird-1101	247	62	nigeria	nigeria	PROPN
ajird-1101	247	63	.	.	PUNCT
ajird-1101	248	1	methodology	methodology	NOUN
ajird-1101	248	2	this	this	DET
ajird-1101	248	3	study	study	NOUN
ajird-1101	248	4	adopted	adopt	VERB
ajird-1101	248	5	the	the	DET
ajird-1101	248	6	quasi	quasi	ADJ
ajird-1101	248	7	-	-	ADJ
ajird-1101	248	8	experimental	experimental	ADJ
ajird-1101	248	9	design	design	NOUN
ajird-1101	248	10	because	because	SCONJ
ajird-1101	248	11	the	the	DET
ajird-1101	248	12	participants	participant	NOUN
ajird-1101	248	13	are	be	AUX
ajird-1101	248	14	humans	human	NOUN
ajird-1101	248	15	that	that	PRON
ajird-1101	248	16	are	be	AUX
ajird-1101	248	17	not	not	PART
ajird-1101	248	18	under	under	ADP
ajird-1101	248	19	the	the	DET
ajird-1101	248	20	control	control	NOUN
ajird-1101	248	21	of	of	ADP
ajird-1101	248	22	the	the	DET
ajird-1101	248	23	researcher	researcher	NOUN
ajird-1101	248	24	.	.	PUNCT
ajird-1101	249	1	in	in	ADP
ajird-1101	249	2	so	so	ADV
ajird-1101	249	3	doing	do	VERB
ajird-1101	249	4	,	,	PUNCT
ajird-1101	249	5	the	the	DET
ajird-1101	249	6	cross	cross	ADJ
ajird-1101	249	7	sectional	sectional	ADJ
ajird-1101	249	8	survey	survey	NOUN
ajird-1101	249	9	design	design	NOUN
ajird-1101	249	10	was	be	AUX
ajird-1101	249	11	chosen	choose	VERB
ajird-1101	249	12	,	,	PUNCT
ajird-1101	249	13	and	and	CCONJ
ajird-1101	249	14	data	datum	NOUN
ajird-1101	249	15	was	be	AUX
ajird-1101	249	16	primarily	primarily	ADV
ajird-1101	249	17	sourced	source	VERB
ajird-1101	249	18	using	use	VERB
ajird-1101	249	19	a	a	DET
ajird-1101	249	20	5	5	NUM
ajird-1101	249	21	-	-	PUNCT
ajird-1101	249	22	point	point	NOUN
ajird-1101	249	23	likert	likert	ADJ
ajird-1101	249	24	-	-	ADJ
ajird-1101	249	25	like	like	ADJ
ajird-1101	249	26	scale	scale	NOUN
ajird-1101	249	27	.	.	PUNCT
ajird-1101	250	1	the	the	DET
ajird-1101	250	2	target	target	NOUN
ajird-1101	250	3	population	population	NOUN
ajird-1101	250	4	comprised	comprise	VERB
ajird-1101	250	5	customers	customer	NOUN
ajird-1101	250	6	of	of	ADP
ajird-1101	250	7	quick	quick	ADJ
ajird-1101	250	8	service	service	NOUN
ajird-1101	250	9	restaurants	restaurant	NOUN
ajird-1101	250	10	in	in	ADP
ajird-1101	250	11	river	river	NOUN
ajird-1101	250	12	state	state	NOUN
ajird-1101	250	13	.	.	PUNCT
ajird-1101	251	1	thus	thus	ADV
ajird-1101	251	2	,	,	PUNCT
ajird-1101	251	3	cochran	cochran	NOUN
ajird-1101	251	4	method	method	NOUN
ajird-1101	251	5	for	for	ADP
ajird-1101	251	6	sample	sample	NOUN
ajird-1101	251	7	size	size	NOUN
ajird-1101	251	8	determination	determination	NOUN
ajird-1101	251	9	for	for	ADP
ajird-1101	251	10	unknown	unknown	ADJ
ajird-1101	251	11	population	population	NOUN
ajird-1101	251	12	was	be	AUX
ajird-1101	251	13	used	use	VERB
ajird-1101	251	14	to	to	PART
ajird-1101	251	15	arrive	arrive	VERB
ajird-1101	251	16	at	at	ADP
ajird-1101	251	17	a	a	DET
ajird-1101	251	18	sample	sample	NOUN
ajird-1101	251	19	size	size	NOUN
ajird-1101	251	20	of	of	ADP
ajird-1101	251	21	384	384	NUM
ajird-1101	251	22	respondents	respondent	NOUN
ajird-1101	251	23	.	.	PUNCT
ajird-1101	252	1	data	datum	NOUN
ajird-1101	252	2	for	for	ADP
ajird-1101	252	3	the	the	DET
ajird-1101	252	4	study	study	NOUN
ajird-1101	252	5	was	be	AUX
ajird-1101	252	6	gathered	gather	VERB
ajird-1101	252	7	through	through	ADP
ajird-1101	252	8	the	the	DET
ajird-1101	252	9	use	use	NOUN
ajird-1101	252	10	of	of	ADP
ajird-1101	252	11	questionnaire	questionnaire	NOUN
ajird-1101	252	12	which	which	PRON
ajird-1101	252	13	was	be	AUX
ajird-1101	252	14	purposively	purposively	ADV
ajird-1101	252	15	distributed	distribute	VERB
ajird-1101	252	16	to	to	ADP
ajird-1101	252	17	15	15	NUM
ajird-1101	252	18	major	major	ADJ
ajird-1101	252	19	quick	quick	ADJ
ajird-1101	252	20	service	service	NOUN
ajird-1101	252	21	restaurants	restaurant	NOUN
ajird-1101	252	22	in	in	ADP
ajird-1101	252	23	rivers	river	NOUN
ajird-1101	252	24	state	state	NOUN
ajird-1101	252	25	.	.	PUNCT
ajird-1101	253	1	to	to	PART
ajird-1101	253	2	guarantee	guarantee	VERB
ajird-1101	253	3	the	the	DET
ajird-1101	253	4	instrument	instrument	NOUN
ajird-1101	253	5	's	's	PART
ajird-1101	253	6	validity	validity	NOUN
ajird-1101	253	7	,	,	PUNCT
ajird-1101	253	8	professionals	professional	NOUN
ajird-1101	253	9	in	in	ADP
ajird-1101	253	10	the	the	DET
ajird-1101	253	11	field	field	NOUN
ajird-1101	253	12	examined	examine	VERB
ajird-1101	253	13	initial	initial	ADJ
ajird-1101	253	14	copies	copy	NOUN
ajird-1101	253	15	and	and	CCONJ
ajird-1101	253	16	offered	offer	VERB
ajird-1101	253	17	feedback	feedback	NOUN
ajird-1101	253	18	on	on	ADP
ajird-1101	253	19	each	each	PRON
ajird-1101	253	20	.	.	PUNCT
ajird-1101	254	1	these	these	DET
ajird-1101	254	2	suggestions	suggestion	NOUN
ajird-1101	254	3	were	be	AUX
ajird-1101	254	4	considered	consider	VERB
ajird-1101	254	5	and	and	CCONJ
ajird-1101	254	6	included	include	VERB
ajird-1101	254	7	into	into	ADP
ajird-1101	254	8	the	the	DET
ajird-1101	254	9	final	final	ADJ
ajird-1101	254	10	version	version	NOUN
ajird-1101	254	11	of	of	ADP
ajird-1101	254	12	the	the	DET
ajird-1101	254	13	survey	survey	NOUN
ajird-1101	254	14	to	to	PART
ajird-1101	254	15	ensure	ensure	VERB
ajird-1101	254	16	its	its	PRON
ajird-1101	254	17	face	face	NOUN
ajird-1101	254	18	validity	validity	NOUN
ajird-1101	254	19	.	.	PUNCT
ajird-1101	255	1	by	by	ADP
ajird-1101	255	2	using	use	VERB
ajird-1101	255	3	confirmatory	confirmatory	ADJ
ajird-1101	255	4	factor	factor	NOUN
ajird-1101	255	5	analysis	analysis	NOUN
ajird-1101	255	6	(	(	PUNCT
ajird-1101	255	7	cfa	cfa	NOUN
ajird-1101	255	8	)	)	PUNCT
ajird-1101	255	9	,	,	PUNCT
ajird-1101	255	10	we	we	PRON
ajird-1101	255	11	were	be	AUX
ajird-1101	255	12	able	able	ADJ
ajird-1101	255	13	to	to	PART
ajird-1101	255	14	determine	determine	VERB
ajird-1101	255	15	that	that	SCONJ
ajird-1101	255	16	the	the	DET
ajird-1101	255	17	study	study	NOUN
ajird-1101	255	18	instrument	instrument	NOUN
ajird-1101	255	19	met	meet	VERB
ajird-1101	255	20	the	the	DET
ajird-1101	255	21	criteria	criterion	NOUN
ajird-1101	255	22	for	for	ADP
ajird-1101	255	23	convergent	convergent	NOUN
ajird-1101	255	24	and	and	CCONJ
ajird-1101	255	25	discriminant	discriminant	ADJ
ajird-1101	255	26	validity	validity	NOUN
ajird-1101	255	27	as	as	SCONJ
ajird-1101	255	28	suggested	suggest	VERB
ajird-1101	255	29	by	by	ADP
ajird-1101	255	30	bagozi	bagozi	PROPN
ajird-1101	255	31	et	et	PROPN
ajird-1101	255	32	al	al	PROPN
ajird-1101	255	33	.	.	PROPN
ajird-1101	256	1	(	(	PUNCT
ajird-1101	256	2	1991	1991	NUM
ajird-1101	256	3	)	)	PUNCT
ajird-1101	256	4	and	and	CCONJ
ajird-1101	256	5	hair	hair	NOUN
ajird-1101	256	6	et	et	PROPN
ajird-1101	256	7	al	al	PROPN
ajird-1101	256	8	.	.	PUNCT
ajird-1101	257	1	(	(	PUNCT
ajird-1101	257	2	2014	2014	NUM
ajird-1101	257	3	)	)	PUNCT
ajird-1101	257	4	.	.	PUNCT
ajird-1101	258	1	a	a	DET
ajird-1101	258	2	cronbach	cronbach	ADJ
ajird-1101	258	3	alpha	alpha	NOUN
ajird-1101	258	4	value	value	NOUN
ajird-1101	258	5	and	and	CCONJ
ajird-1101	258	6	composite	composite	ADJ
ajird-1101	258	7	reliability	reliability	NOUN
ajird-1101	258	8	were	be	AUX
ajird-1101	258	9	used	use	VERB
ajird-1101	258	10	to	to	PART
ajird-1101	258	11	ensure	ensure	VERB
ajird-1101	258	12	the	the	DET
ajird-1101	258	13	instrument	instrument	NOUN
ajird-1101	258	14	's	's	PART
ajird-1101	258	15	reliability	reliability	NOUN
ajird-1101	258	16	.	.	PUNCT
ajird-1101	259	1	partial	partial	ADJ
ajird-1101	259	2	least	least	ADJ
ajird-1101	259	3	square	square	ADJ
ajird-1101	259	4	structural	structural	ADJ
ajird-1101	259	5	equation	equation	NOUN
ajird-1101	259	6	modelling	modelling	NOUN
ajird-1101	259	7	;	;	PUNCT
ajird-1101	259	8	which	which	PRON
ajird-1101	259	9	according	accord	VERB
ajird-1101	259	10	to	to	ADP
ajird-1101	259	11	hair	hair	NOUN
ajird-1101	259	12	et	et	PROPN
ajird-1101	259	13	al	al	PROPN
ajird-1101	259	14	.	.	PROPN
ajird-1101	259	15	(	(	PUNCT
ajird-1101	259	16	2014	2014	NUM
ajird-1101	259	17	)	)	PUNCT
ajird-1101	259	18	is	be	AUX
ajird-1101	259	19	a	a	DET
ajird-1101	259	20	multivariate	multivariate	NOUN
ajird-1101	259	21	data	datum	NOUN
ajird-1101	259	22	analysis	analysis	NOUN
ajird-1101	259	23	approach	approach	NOUN
ajird-1101	259	24	that	that	PRON
ajird-1101	259	25	searches	search	VERB
ajird-1101	259	26	for	for	ADP
ajird-1101	259	27	linear	linear	ADJ
ajird-1101	259	28	correlations	correlation	NOUN
ajird-1101	259	29	between	between	ADP
ajird-1101	259	30	many	many	ADJ
ajird-1101	259	31	independent	independent	ADJ
ajird-1101	259	32	variables	variable	NOUN
ajird-1101	259	33	and	and	CCONJ
ajird-1101	259	34	multiple	multiple	ADJ
ajird-1101	259	35	dependent	dependent	ADJ
ajird-1101	259	36	variables	variable	NOUN
ajird-1101	259	37	was	be	AUX
ajird-1101	259	38	utilized	utilize	VERB
ajird-1101	259	39	for	for	ADP
ajird-1101	259	40	statistical	statistical	ADJ
ajird-1101	259	41	data	datum	NOUN
ajird-1101	259	42	analysis	analysis	NOUN
ajird-1101	259	43	.	.	PUNCT
ajird-1101	260	1	results	result	NOUN
ajird-1101	260	2	and	and	CCONJ
ajird-1101	260	3	discussions	discussion	NOUN
ajird-1101	260	4	the	the	DET
ajird-1101	260	5	responses	response	NOUN
ajird-1101	260	6	to	to	ADP
ajird-1101	260	7	the	the	DET
ajird-1101	260	8	administered	administer	VERB
ajird-1101	260	9	questionnaire	questionnaire	NOUN
ajird-1101	260	10	have	have	AUX
ajird-1101	260	11	been	be	AUX
ajird-1101	260	12	provided	provide	VERB
ajird-1101	260	13	below	below	ADP
ajird-1101	260	14	.	.	PUNCT
ajird-1101	261	1	response	response	NOUN
ajird-1101	261	2	rate	rate	NOUN
ajird-1101	261	3	of	of	ADP
ajird-1101	261	4	questionnaire	questionnaire	NOUN
ajird-1101	261	5	table	table	NOUN
ajird-1101	261	6	1	1	NUM
ajird-1101	261	7	:	:	PUNCT
ajird-1101	261	8	response	response	NOUN
ajird-1101	261	9	rate	rate	NOUN
ajird-1101	261	10	of	of	ADP
ajird-1101	261	11	questionnaire	questionnaire	NOUN
ajird-1101	261	12	questionnaire	questionnaire	NOUN
ajird-1101	261	13	frequency	frequency	NOUN
ajird-1101	261	14	percentage	percentage	NOUN
ajird-1101	261	15	(	(	PUNCT
ajird-1101	261	16	%	%	NOUN
ajird-1101	261	17	)	)	PUNCT
ajird-1101	261	18	number	number	NOUN
ajird-1101	261	19	distributed	distribute	VERB
ajird-1101	261	20	384	384	NUM
ajird-1101	261	21	100	100	NUM
ajird-1101	261	22	number	number	NOUN
ajird-1101	261	23	retrieved	retrieve	VERB
ajird-1101	261	24	367	367	NUM
ajird-1101	261	25	95.57	95.57	NUM
ajird-1101	261	26	number	number	NOUN
ajird-1101	261	27	of	of	ADP
ajird-1101	261	28	defective	defective	ADJ
ajird-1101	261	29	responses	response	NOUN
ajird-1101	261	30	81	81	NUM
ajird-1101	261	31	21.09	21.09	NUM
ajird-1101	261	32	number	number	NOUN
ajird-1101	261	33	used	use	VERB
ajird-1101	261	34	281	281	NUM
ajird-1101	261	35	73.18	73.18	NUM
ajird-1101	261	36	source	source	NOUN
ajird-1101	261	37	:	:	PUNCT
ajird-1101	261	38	field	field	NOUN
ajird-1101	261	39	survey	survey	NOUN
ajird-1101	261	40	,	,	PUNCT
ajird-1101	261	41	2024	2024	NUM
ajird-1101	261	42	the	the	DET
ajird-1101	261	43	questionnaire	questionnaire	NOUN
ajird-1101	261	44	response	response	NOUN
ajird-1101	261	45	rate	rate	NOUN
ajird-1101	261	46	for	for	ADP
ajird-1101	261	47	the	the	DET
ajird-1101	261	48	research	research	NOUN
ajird-1101	261	49	is	be	AUX
ajird-1101	261	50	presented	present	VERB
ajird-1101	261	51	on	on	ADP
ajird-1101	261	52	table	table	NOUN
ajird-1101	261	53	4.1	4.1	NUM
ajird-1101	261	54	.	.	PUNCT
ajird-1101	262	1	consistent	consistent	ADJ
ajird-1101	262	2	with	with	ADP
ajird-1101	262	3	the	the	DET
ajird-1101	262	4	study	study	NOUN
ajird-1101	262	5	's	's	PART
ajird-1101	262	6	sample	sample	NOUN
ajird-1101	262	7	size	size	NOUN
ajird-1101	262	8	,	,	PUNCT
ajird-1101	262	9	a	a	DET
ajird-1101	262	10	grand	grand	ADJ
ajird-1101	262	11	total	total	NOUN
ajird-1101	262	12	of	of	ADP
ajird-1101	262	13	three	three	NUM
ajird-1101	262	14	hundred	hundred	NUM
ajird-1101	262	15	and	and	CCONJ
ajird-1101	262	16	eighty	eighty	NUM
ajird-1101	262	17	-	-	PUNCT
ajird-1101	262	18	four	four	NUM
ajird-1101	262	19	(	(	PUNCT
ajird-1101	262	20	384	384	NUM
ajird-1101	262	21	)	)	PUNCT
ajird-1101	262	22	copies	copy	NOUN
ajird-1101	262	23	of	of	ADP
ajird-1101	262	24	the	the	DET
ajird-1101	262	25	questionnaire	questionnaire	NOUN
ajird-1101	262	26	were	be	AUX
ajird-1101	262	27	distributed	distribute	VERB
ajird-1101	262	28	;	;	PUNCT
ajird-1101	262	29	367	367	NUM
ajird-1101	262	30	of	of	ADP
ajird-1101	262	31	those	those	DET
ajird-1101	262	32	copies	copy	NOUN
ajird-1101	262	33	were	be	AUX
ajird-1101	262	34	collected	collect	VERB
ajird-1101	262	35	,	,	PUNCT
ajird-1101	262	36	resulting	result	VERB
ajird-1101	262	37	in	in	ADP
ajird-1101	262	38	a	a	DET
ajird-1101	262	39	response	response	NOUN
ajird-1101	262	40	rate	rate	NOUN
ajird-1101	262	41	of	of	ADP
ajird-1101	262	42	95.57	95.57	NUM
ajird-1101	262	43	%	%	NOUN
ajird-1101	262	44	.	.	PUNCT
ajird-1101	263	1	out	out	ADP
ajird-1101	263	2	of	of	ADP
ajird-1101	263	3	this	this	DET
ajird-1101	263	4	number	number	NOUN
ajird-1101	263	5	,	,	PUNCT
ajird-1101	263	6	two	two	NUM
ajird-1101	263	7	hundred	hundred	NUM
ajird-1101	263	8	and	and	CCONJ
ajird-1101	263	9	eighty	eighty	NUM
ajird-1101	263	10	-	-	PUNCT
ajird-1101	263	11	one	one	NUM
ajird-1101	263	12	(	(	PUNCT
ajird-1101	263	13	281	281	NUM
ajird-1101	263	14	)	)	PUNCT
ajird-1101	263	15	were	be	AUX
ajird-1101	263	16	found	find	VERB
ajird-1101	263	17	to	to	PART
ajird-1101	263	18	be	be	AUX
ajird-1101	263	19	american	american	ADJ
ajird-1101	263	20	journal	journal	PROPN
ajird-1101	263	21	of	of	ADP
ajird-1101	263	22	interdisciplinary	interdisciplinary	ADJ
ajird-1101	263	23	research	research	NOUN
ajird-1101	263	24	and	and	CCONJ
ajird-1101	263	25	development	development	NOUN
ajird-1101	263	26	issn	issn	PROPN
ajird-1101	263	27	online	online	NOUN
ajird-1101	263	28	:	:	PUNCT
ajird-1101	263	29	2771	2771	NUM
ajird-1101	263	30	-	-	SYM
ajird-1101	263	31	8948	8948	NUM
ajird-1101	263	32	website	website	NOUN
ajird-1101	263	33	:	:	PUNCT
ajird-1101	263	34	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	263	35	volume	volume	NOUN
ajird-1101	263	36	27	27	NUM
ajird-1101	263	37	,	,	PUNCT
ajird-1101	263	38	april	april	PROPN
ajird-1101	263	39	2024	2024	NUM
ajird-1101	263	40	132	132	NUM
ajird-1101	263	41	|	|	ADV
ajird-1101	263	42	p	p	NOUN
ajird-1101	263	43	a	a	DET
ajird-1101	263	44	g	g	NOUN
ajird-1101	263	45	e	e	NOUN
ajird-1101	263	46	useful	useful	ADJ
ajird-1101	263	47	for	for	ADP
ajird-1101	263	48	the	the	DET
ajird-1101	263	49	analyses	analysis	NOUN
ajird-1101	263	50	.	.	PUNCT
ajird-1101	264	1	this	this	PRON
ajird-1101	264	2	resulted	result	VERB
ajird-1101	264	3	to	to	ADP
ajird-1101	264	4	73.18	73.18	NUM
ajird-1101	264	5	%	%	NOUN
ajird-1101	264	6	valid	valid	ADJ
ajird-1101	264	7	response	response	NOUN
ajird-1101	264	8	rate	rate	NOUN
ajird-1101	264	9	which	which	PRON
ajird-1101	264	10	was	be	AUX
ajird-1101	264	11	consequently	consequently	ADV
ajird-1101	264	12	used	use	VERB
ajird-1101	264	13	for	for	ADP
ajird-1101	264	14	analysis	analysis	NOUN
ajird-1101	264	15	.	.	PUNCT
ajird-1101	265	1	demographics	demographic	NOUN
ajird-1101	265	2	of	of	ADP
ajird-1101	265	3	respondents	respondent	NOUN
ajird-1101	265	4	table	table	VERB
ajird-1101	265	5	2	2	NUM
ajird-1101	265	6	:	:	PUNCT
ajird-1101	265	7	demographics	demographic	NOUN
ajird-1101	265	8	of	of	ADP
ajird-1101	265	9	respondents	respondent	NOUN
ajird-1101	265	10	variables	variable	VERB
ajird-1101	265	11	categories	category	NOUN
ajird-1101	265	12	frequency	frequency	NOUN
ajird-1101	265	13	percentage	percentage	NOUN
ajird-1101	265	14	(	(	PUNCT
ajird-1101	265	15	%	%	NOUN
ajird-1101	265	16	)	)	PUNCT
ajird-1101	265	17	gender	gender	NOUN
ajird-1101	265	18	male	male	NOUN
ajird-1101	265	19	163	163	NUM
ajird-1101	265	20	58	58	NUM
ajird-1101	265	21	female	female	ADJ
ajird-1101	265	22	118	118	NUM
ajird-1101	265	23	42	42	NUM
ajird-1101	265	24	age	age	NOUN
ajird-1101	265	25	20	20	NUM
ajird-1101	265	26	to	to	PART
ajird-1101	265	27	30	30	NUM
ajird-1101	265	28	years	year	NOUN
ajird-1101	265	29	79	79	NUM
ajird-1101	265	30	28	28	NUM
ajird-1101	265	31	31	31	NUM
ajird-1101	265	32	to	to	PART
ajird-1101	265	33	40	40	NUM
ajird-1101	265	34	years	year	NOUN
ajird-1101	265	35	107	107	NUM
ajird-1101	265	36	38	38	NUM
ajird-1101	265	37	41	41	NUM
ajird-1101	265	38	to	to	ADP
ajird-1101	265	39	50years	50years	NUM
ajird-1101	265	40	62	62	NUM
ajird-1101	265	41	22	22	NUM
ajird-1101	265	42	51years	51year	NOUN
ajird-1101	265	43	and	and	CCONJ
ajird-1101	265	44	above	above	ADP
ajird-1101	265	45	33	33	NUM
ajird-1101	265	46	12	12	NUM
ajird-1101	265	47	education	education	NOUN
ajird-1101	265	48	ssce	ssce	ADP
ajird-1101	265	49	30	30	NUM
ajird-1101	265	50	10.67	10.67	NUM
ajird-1101	265	51	ond	ond	NOUN
ajird-1101	265	52	/	/	SYM
ajird-1101	265	53	nce	nce	NOUN
ajird-1101	265	54	68	68	NUM
ajird-1101	265	55	24.19	24.19	NUM
ajird-1101	265	56	b.sc/hnd	b.sc/hnd	VERB
ajird-1101	265	57	111	111	NUM
ajird-1101	265	58	39.51	39.51	NUM
ajird-1101	265	59	m.sc/mba	m.sc/mba	NOUN
ajird-1101	265	60	72	72	NUM
ajird-1101	265	61	26.63	26.63	NUM
ajird-1101	265	62	source	source	NOUN
ajird-1101	265	63	:	:	PUNCT
ajird-1101	265	64	survey	survey	NOUN
ajird-1101	265	65	result	result	NOUN
ajird-1101	265	66	computations	computation	NOUN
ajird-1101	265	67	,	,	PUNCT
ajird-1101	265	68	2024	2024	NUM
ajird-1101	265	69	table	table	NOUN
ajird-1101	265	70	one	one	NUM
ajird-1101	265	71	show	show	VERB
ajird-1101	265	72	the	the	DET
ajird-1101	265	73	demographic	demographic	ADJ
ajird-1101	265	74	details	detail	NOUN
ajird-1101	265	75	of	of	ADP
ajird-1101	265	76	the	the	DET
ajird-1101	265	77	respondents	respondent	NOUN
ajird-1101	265	78	.	.	PUNCT
ajird-1101	266	1	it	it	PRON
ajird-1101	266	2	showed	show	VERB
ajird-1101	266	3	that	that	SCONJ
ajird-1101	266	4	58	58	NUM
ajird-1101	266	5	%	%	NOUN
ajird-1101	266	6	of	of	ADP
ajird-1101	266	7	the	the	DET
ajird-1101	266	8	respondents	respondent	NOUN
ajird-1101	266	9	were	be	AUX
ajird-1101	266	10	male	male	ADJ
ajird-1101	266	11	while	while	SCONJ
ajird-1101	266	12	the	the	DET
ajird-1101	266	13	remaining	remain	VERB
ajird-1101	266	14	42	42	NUM
ajird-1101	266	15	%	%	NOUN
ajird-1101	266	16	were	be	AUX
ajird-1101	266	17	females	female	NOUN
ajird-1101	266	18	.	.	PUNCT
ajird-1101	267	1	another	another	DET
ajird-1101	267	2	notable	notable	ADJ
ajird-1101	267	3	insight	insight	NOUN
ajird-1101	267	4	that	that	PRON
ajird-1101	267	5	could	could	AUX
ajird-1101	267	6	be	be	AUX
ajird-1101	267	7	derived	derive	VERB
ajird-1101	267	8	from	from	ADP
ajird-1101	267	9	this	this	DET
ajird-1101	267	10	analysis	analysis	NOUN
ajird-1101	267	11	is	be	AUX
ajird-1101	267	12	the	the	DET
ajird-1101	267	13	respondents	respondent	NOUN
ajird-1101	267	14	’	'	PUNCT
ajird-1101	267	15	level	level	NOUN
ajird-1101	267	16	of	of	ADP
ajird-1101	267	17	education	education	NOUN
ajird-1101	267	18	which	which	PRON
ajird-1101	267	19	showed	show	VERB
ajird-1101	267	20	that	that	SCONJ
ajird-1101	267	21	most	most	ADJ
ajird-1101	267	22	respondents	respondent	NOUN
ajird-1101	267	23	have	have	VERB
ajird-1101	267	24	higher	high	ADJ
ajird-1101	267	25	educational	educational	ADJ
ajird-1101	267	26	qualifications	qualification	NOUN
ajird-1101	267	27	.	.	PUNCT
ajird-1101	268	1	this	this	PRON
ajird-1101	268	2	assured	assure	VERB
ajird-1101	268	3	the	the	DET
ajird-1101	268	4	researcher	researcher	NOUN
ajird-1101	268	5	the	the	DET
ajird-1101	268	6	confidence	confidence	NOUN
ajird-1101	268	7	that	that	SCONJ
ajird-1101	268	8	respondents	respondent	NOUN
ajird-1101	268	9	are	be	AUX
ajird-1101	268	10	quiet	quiet	ADJ
ajird-1101	268	11	knowledgeable	knowledgeable	ADJ
ajird-1101	268	12	and	and	CCONJ
ajird-1101	268	13	would	would	AUX
ajird-1101	268	14	provide	provide	VERB
ajird-1101	268	15	objective	objective	ADJ
ajird-1101	268	16	response	response	NOUN
ajird-1101	268	17	to	to	ADP
ajird-1101	268	18	the	the	DET
ajird-1101	268	19	questionnaire	questionnaire	NOUN
ajird-1101	268	20	items	item	NOUN
ajird-1101	268	21	.	.	PUNCT
ajird-1101	269	1	descriptive	descriptive	ADJ
ajird-1101	269	2	statistics	statistic	NOUN
ajird-1101	269	3	and	and	CCONJ
ajird-1101	269	4	assessment	assessment	NOUN
ajird-1101	269	5	of	of	ADP
ajird-1101	269	6	measurement	measurement	NOUN
ajird-1101	269	7	instrument	instrument	NOUN
ajird-1101	269	8	/	/	SYM
ajird-1101	269	9	model	model	NOUN
ajird-1101	269	10	for	for	ADP
ajird-1101	269	11	the	the	DET
ajird-1101	269	12	descriptive	descriptive	ADJ
ajird-1101	269	13	analysis	analysis	NOUN
ajird-1101	269	14	,	,	PUNCT
ajird-1101	269	15	a	a	DET
ajird-1101	269	16	threshold	threshold	NOUN
ajird-1101	269	17	for	for	ADP
ajird-1101	269	18	mean	mean	ADJ
ajird-1101	269	19	value	value	NOUN
ajird-1101	269	20	was	be	AUX
ajird-1101	269	21	set	set	VERB
ajird-1101	269	22	at	at	ADP
ajird-1101	269	23	2.5	2.5	NUM
ajird-1101	269	24	as	as	SCONJ
ajird-1101	269	25	suggested	suggest	VERB
ajird-1101	269	26	by	by	ADP
ajird-1101	269	27	asawo	asawo	NOUN
ajird-1101	269	28	(	(	PUNCT
ajird-1101	269	29	2009	2009	NUM
ajird-1101	269	30	)	)	PUNCT
ajird-1101	269	31	.	.	PUNCT
ajird-1101	270	1	the	the	DET
ajird-1101	270	2	analysis	analysis	NOUN
ajird-1101	270	3	comprised	comprise	VERB
ajird-1101	270	4	two	two	NUM
ajird-1101	270	5	major	major	ADJ
ajird-1101	270	6	steps	step	NOUN
ajird-1101	270	7	.	.	PUNCT
ajird-1101	271	1	first	first	ADV
ajird-1101	271	2	is	be	AUX
ajird-1101	271	3	the	the	DET
ajird-1101	271	4	assessment	assessment	NOUN
ajird-1101	271	5	of	of	ADP
ajird-1101	271	6	the	the	DET
ajird-1101	271	7	instrument	instrument	NOUN
ajird-1101	271	8	to	to	PART
ajird-1101	271	9	confirm	confirm	VERB
ajird-1101	271	10	their	their	PRON
ajird-1101	271	11	validity	validity	NOUN
ajird-1101	271	12	and	and	CCONJ
ajird-1101	271	13	reliability	reliability	NOUN
ajird-1101	271	14	;	;	PUNCT
ajird-1101	271	15	the	the	DET
ajird-1101	271	16	second	second	ADJ
ajird-1101	271	17	part	part	NOUN
ajird-1101	271	18	is	be	AUX
ajird-1101	271	19	the	the	DET
ajird-1101	271	20	test	test	NOUN
ajird-1101	271	21	of	of	ADP
ajird-1101	271	22	hypotheses	hypothesis	NOUN
ajird-1101	271	23	.	.	PUNCT
ajird-1101	272	1	table	table	NOUN
ajird-1101	272	2	3	3	NUM
ajird-1101	272	3	:	:	PUNCT
ajird-1101	272	4	results	result	NOUN
ajird-1101	272	5	of	of	ADP
ajird-1101	272	6	the	the	DET
ajird-1101	272	7	measurement	measurement	NOUN
ajird-1101	272	8	model	model	NOUN
ajird-1101	272	9	with	with	ADP
ajird-1101	272	10	descriptive	descriptive	ADJ
ajird-1101	272	11	analysis	analysis	NOUN
ajird-1101	272	12	and	and	CCONJ
ajird-1101	272	13	factor	factor	NOUN
ajird-1101	272	14	loadings	loading	NOUN
ajird-1101	272	15	constructs	construct	VERB
ajird-1101	272	16	item	item	NOUN
ajird-1101	272	17	scale	scale	NOUN
ajird-1101	272	18	mean	mean	PROPN
ajird-1101	272	19	s.d	s.d	PROPN
ajird-1101	272	20	loadings	loading	NOUN
ajird-1101	272	21	cronbach	cronbach	VERB
ajird-1101	272	22	alpha	alpha	ADV
ajird-1101	272	23	cr	cr	PROPN
ajird-1101	272	24	ave	ave	PROPN
ajird-1101	272	25	sq	sq	PROPN
ajird-1101	272	26	.	.	PROPN
ajird-1101	272	27	root	root	NOUN
ajird-1101	272	28	of	of	ADP
ajird-1101	272	29	ave	ave	PROPN
ajird-1101	272	30	customer	customer	PROPN
ajird-1101	272	31	engagement	engagement	PROPN
ajird-1101	272	32	ce	ce	PROPN
ajird-1101	272	33	item	item	PROPN
ajird-1101	272	34	1	1	NUM
ajird-1101	272	35	2.841	2.841	NUM
ajird-1101	272	36	0.97	0.97	NUM
ajird-1101	272	37	3	3	NUM
ajird-1101	272	38	0.783	0.783	NUM
ajird-1101	272	39	0.776	0.776	NUM
ajird-1101	272	40	0.8	0.8	NUM
ajird-1101	272	41	57	57	NUM
ajird-1101	272	42	0.60	0.60	NUM
ajird-1101	272	43	0	0	NUM
ajird-1101	272	44	0.775	0.775	NUM
ajird-1101	272	45	ce	ce	PROPN
ajird-1101	272	46	item	item	PROPN
ajird-1101	272	47	2	2	NUM
ajird-1101	272	48	3.140	3.140	NUM
ajird-1101	272	49	0.72	0.72	NUM
ajird-1101	272	50	9	9	NUM
ajird-1101	272	51	0.862	0.862	NUM
ajird-1101	272	52	ce	ce	NOUN
ajird-1101	272	53	item	item	NOUN
ajird-1101	272	54	3	3	NUM
ajird-1101	272	55	3.581	3.581	NUM
ajird-1101	272	56	1.00	1.00	NUM
ajird-1101	272	57	9	9	NUM
ajird-1101	272	58	0.734	0.734	NUM
ajird-1101	272	59	american	american	ADJ
ajird-1101	272	60	journal	journal	NOUN
ajird-1101	272	61	of	of	ADP
ajird-1101	272	62	interdisciplinary	interdisciplinary	ADJ
ajird-1101	272	63	research	research	NOUN
ajird-1101	272	64	and	and	CCONJ
ajird-1101	272	65	development	development	NOUN
ajird-1101	272	66	issn	issn	PROPN
ajird-1101	272	67	online	online	NOUN
ajird-1101	272	68	:	:	PUNCT
ajird-1101	272	69	2771	2771	NUM
ajird-1101	272	70	-	-	SYM
ajird-1101	272	71	8948	8948	NUM
ajird-1101	272	72	website	website	NOUN
ajird-1101	272	73	:	:	PUNCT
ajird-1101	272	74	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	272	75	volume	volume	NOUN
ajird-1101	272	76	27	27	NUM
ajird-1101	272	77	,	,	PUNCT
ajird-1101	272	78	april	april	PROPN
ajird-1101	272	79	2024	2024	NUM
ajird-1101	272	80	133	133	NUM
ajird-1101	273	1	|	|	ADV
ajird-1101	273	2	p	p	X
ajird-1101	273	3	a	a	DET
ajird-1101	273	4	g	g	PROPN
ajird-1101	273	5	e	e	PROPN
ajird-1101	273	6	ce	ce	PROPN
ajird-1101	273	7	item	item	PROPN
ajird-1101	273	8	4	4	NUM
ajird-1101	273	9	3.102	3.102	NUM
ajird-1101	273	10	0.96	0.96	NUM
ajird-1101	273	11	9	9	NUM
ajird-1101	273	12	0.712	0.712	NUM
ajird-1101	273	13	staff	staff	NOUN
ajird-1101	273	14	empathy	empathy	NOUN
ajird-1101	273	15	se	se	PROPN
ajird-1101	273	16	item	item	PROPN
ajird-1101	273	17	1	1	NUM
ajird-1101	273	18	3.105	3.105	NUM
ajird-1101	273	19	0.94	0.94	NUM
ajird-1101	273	20	8	8	NUM
ajird-1101	273	21	0.805	0.805	NUM
ajird-1101	273	22	0.780	0.780	NUM
ajird-1101	273	23	0.8	0.8	NUM
ajird-1101	273	24	22	22	NUM
ajird-1101	273	25	0.60	0.60	NUM
ajird-1101	273	26	7	7	NUM
ajird-1101	273	27	0.779	0.779	NUM
ajird-1101	273	28	se	se	PROPN
ajird-1101	273	29	item	item	PROPN
ajird-1101	273	30	2	2	NUM
ajird-1101	273	31	3.662	3.662	NUM
ajird-1101	273	32	0.92	0.92	NUM
ajird-1101	273	33	6	6	NUM
ajird-1101	273	34	0.691	0.691	NUM
ajird-1101	273	35	se	se	NOUN
ajird-1101	273	36	item	item	PROPN
ajird-1101	273	37	3	3	NUM
ajird-1101	273	38	3.463	3.463	NUM
ajird-1101	273	39	1.00	1.00	NUM
ajird-1101	273	40	6	6	NUM
ajird-1101	273	41	0.834	0.834	NUM
ajird-1101	273	42	waiting	wait	VERB
ajird-1101	273	43	environment	environment	NOUN
ajird-1101	273	44	we	we	PRON
ajird-1101	273	45	item	item	VERB
ajird-1101	273	46	1	1	NUM
ajird-1101	273	47	3.780	3.780	NUM
ajird-1101	273	48	0.94	0.94	NUM
ajird-1101	273	49	2	2	NUM
ajird-1101	273	50	0.708	0.708	NUM
ajird-1101	273	51	0791	0791	NUM
ajird-1101	273	52	0.8	0.8	NUM
ajird-1101	273	53	65	65	NUM
ajird-1101	273	54	0.61	0.61	NUM
ajird-1101	273	55	8	8	NUM
ajird-1101	273	56	0.786	0.786	NUM
ajird-1101	273	57	we	we	PRON
ajird-1101	273	58	item	item	VERB
ajird-1101	273	59	2	2	NUM
ajird-1101	273	60	3.780	3.780	NUM
ajird-1101	273	61	0.931	0.931	NUM
ajird-1101	273	62	0.844	0.844	NUM
ajird-1101	274	1	we	we	PRON
ajird-1101	274	2	item	item	VERB
ajird-1101	274	3	3	3	NUM
ajird-1101	274	4	3.613	3.613	NUM
ajird-1101	274	5	0.91	0.91	NUM
ajird-1101	274	6	0	0	NUM
ajird-1101	274	7	0.848	0.848	NUM
ajird-1101	274	8	we	we	PRON
ajird-1101	274	9	item	item	VERB
ajird-1101	274	10	4	4	NUM
ajird-1101	274	11	3.792	3.792	NUM
ajird-1101	274	12	0.817	0.817	NUM
ajird-1101	274	13	0.734	0.734	NUM
ajird-1101	274	14	perceived	perceive	VERB
ajird-1101	274	15	waiting	waiting	NOUN
ajird-1101	274	16	time	time	NOUN
ajird-1101	274	17	pwt	pwt	PROPN
ajird-1101	274	18	item	item	PROPN
ajird-1101	274	19	1	1	NUM
ajird-1101	274	20	3.169	3.169	NUM
ajird-1101	274	21	1.00	1.00	NUM
ajird-1101	274	22	4	4	NUM
ajird-1101	274	23	0.741	0.741	NUM
ajird-1101	274	24	0.784	0.784	NUM
ajird-1101	274	25	0.8	0.8	NUM
ajird-1101	274	26	60	60	NUM
ajird-1101	274	27	0.60	0.60	NUM
ajird-1101	274	28	7	7	NUM
ajird-1101	274	29	0.785	0.785	NUM
ajird-1101	274	30	pwt	pwt	NOUN
ajird-1101	274	31	item	item	NOUN
ajird-1101	274	32	2	2	NUM
ajird-1101	274	33	3.304	3.304	NUM
ajird-1101	274	34	0.99	0.99	NUM
ajird-1101	274	35	2	2	NUM
ajird-1101	274	36	0.769	0.769	NUM
ajird-1101	274	37	pwt	pwt	NOUN
ajird-1101	274	38	item	item	NOUN
ajird-1101	274	39	3	3	NUM
ajird-1101	274	40	3.169	3.169	NUM
ajird-1101	274	41	1.00	1.00	NUM
ajird-1101	274	42	4	4	NUM
ajird-1101	274	43	0.854	0.854	NUM
ajird-1101	274	44	pwt	pwt	NOUN
ajird-1101	274	45	item	item	NOUN
ajird-1101	274	46	4	4	NUM
ajird-1101	274	47	3.304	3.304	NUM
ajird-1101	274	48	0.99	0.99	NUM
ajird-1101	274	49	2	2	NUM
ajird-1101	274	50	0.746	0.746	NUM
ajird-1101	274	51	positive	positive	ADJ
ajird-1101	274	52	word	word	NOUN
ajird-1101	274	53	of	of	ADP
ajird-1101	274	54	mouth	mouth	NOUN
ajird-1101	274	55	pwm	pwm	NOUN
ajird-1101	274	56	item	item	NOUN
ajird-1101	274	57	1	1	NUM
ajird-1101	274	58	3.64	3.64	NUM
ajird-1101	274	59	.950	.950	NUM
ajird-1101	274	60	0.779	0.779	NUM
ajird-1101	274	61	0.712	0.712	NUM
ajird-1101	274	62	0.79	0.79	NUM
ajird-1101	274	63	3	3	NUM
ajird-1101	274	64	0.56	0.56	NUM
ajird-1101	274	65	1	1	NUM
ajird-1101	274	66	0.749	0.749	NUM
ajird-1101	274	67	pwm	pwm	NOUN
ajird-1101	274	68	item	item	NOUN
ajird-1101	274	69	1	1	NUM
ajird-1101	274	70	3.59	3.59	NUM
ajird-1101	274	71	.900	.900	NUM
ajird-1101	274	72	0.760	0.760	NUM
ajird-1101	274	73	pwm	pwm	NOUN
ajird-1101	274	74	item	item	NOUN
ajird-1101	274	75	1	1	NUM
ajird-1101	274	76	3.94	3.94	NUM
ajird-1101	274	77	.835	.835	NUM
ajird-1101	274	78	0.705	0.705	NUM
ajird-1101	274	79	source	source	NOUN
ajird-1101	274	80	:	:	PUNCT
ajird-1101	274	81	researchers	researcher	NOUN
ajird-1101	274	82	’	'	PUNCT
ajird-1101	274	83	computation	computation	NOUN
ajird-1101	274	84	,	,	PUNCT
ajird-1101	274	85	2024	2024	NUM
ajird-1101	274	86	.	.	PUNCT
ajird-1101	275	1	the	the	DET
ajird-1101	275	2	table	table	NOUN
ajird-1101	275	3	3	3	NUM
ajird-1101	275	4	shows	show	VERB
ajird-1101	275	5	the	the	DET
ajird-1101	275	6	descriptive	descriptive	ADJ
ajird-1101	275	7	results	result	NOUN
ajird-1101	275	8	,	,	PUNCT
ajird-1101	275	9	and	and	CCONJ
ajird-1101	275	10	the	the	DET
ajird-1101	275	11	outcome	outcome	NOUN
ajird-1101	275	12	of	of	ADP
ajird-1101	275	13	model	model	NOUN
ajird-1101	275	14	assessment	assessment	NOUN
ajird-1101	275	15	for	for	ADP
ajird-1101	275	16	the	the	DET
ajird-1101	275	17	study	study	NOUN
ajird-1101	275	18	.	.	PUNCT
ajird-1101	276	1	the	the	DET
ajird-1101	276	2	results	result	NOUN
ajird-1101	276	3	of	of	ADP
ajird-1101	276	4	the	the	DET
ajird-1101	276	5	convergent	convergent	NOUN
ajird-1101	276	6	validity	validity	NOUN
ajird-1101	276	7	analysis	analysis	NOUN
ajird-1101	276	8	for	for	ADP
ajird-1101	276	9	the	the	DET
ajird-1101	276	10	final	final	ADJ
ajird-1101	276	11	model	model	NOUN
ajird-1101	276	12	hypothesis	hypothesis	NOUN
ajird-1101	276	13	are	be	AUX
ajird-1101	276	14	also	also	ADV
ajird-1101	276	15	shown	show	VERB
ajird-1101	276	16	on	on	ADP
ajird-1101	276	17	the	the	DET
ajird-1101	276	18	table	table	NOUN
ajird-1101	276	19	.	.	PUNCT
ajird-1101	277	1	the	the	DET
ajird-1101	277	2	descriptive	descriptive	ADJ
ajird-1101	277	3	statistics	statistic	NOUN
ajird-1101	277	4	result	result	VERB
ajird-1101	277	5	as	as	SCONJ
ajird-1101	277	6	portrayed	portray	VERB
ajird-1101	277	7	with	with	ADP
ajird-1101	277	8	mean	mean	ADJ
ajird-1101	277	9	and	and	CCONJ
ajird-1101	277	10	standard	standard	ADJ
ajird-1101	277	11	deviation	deviation	NOUN
ajird-1101	277	12	scores	score	NOUN
ajird-1101	277	13	were	be	AUX
ajird-1101	277	14	satisfactory	satisfactory	ADJ
ajird-1101	277	15	as	as	SCONJ
ajird-1101	277	16	they	they	PRON
ajird-1101	277	17	all	all	PRON
ajird-1101	277	18	crossed	cross	VERB
ajird-1101	277	19	the	the	DET
ajird-1101	277	20	minimum	minimum	ADJ
ajird-1101	277	21	threshold	threshold	NOUN
ajird-1101	277	22	.	.	PUNCT
ajird-1101	278	1	statistically	statistically	ADV
ajird-1101	278	2	significant	significant	ADJ
ajird-1101	278	3	factor	factor	NOUN
ajird-1101	278	4	loadings	loading	NOUN
ajird-1101	278	5	were	be	AUX
ajird-1101	278	6	shown	show	VERB
ajird-1101	278	7	for	for	ADP
ajird-1101	278	8	all	all	DET
ajird-1101	278	9	items	item	NOUN
ajird-1101	278	10	in	in	ADP
ajird-1101	278	11	the	the	DET
ajird-1101	278	12	model	model	NOUN
ajird-1101	278	13	's	's	PART
ajird-1101	278	14	variables	variable	NOUN
ajird-1101	278	15	.	.	PUNCT
ajird-1101	279	1	these	these	DET
ajird-1101	279	2	factor	factor	NOUN
ajird-1101	279	3	loadings	loading	NOUN
ajird-1101	279	4	are	be	AUX
ajird-1101	279	5	greater	great	ADJ
ajird-1101	279	6	than	than	ADP
ajird-1101	279	7	0.7	0.7	NUM
ajird-1101	279	8	,	,	PUNCT
ajird-1101	279	9	which	which	PRON
ajird-1101	279	10	is	be	AUX
ajird-1101	279	11	the	the	DET
ajird-1101	279	12	minimum	minimum	NOUN
ajird-1101	279	13	allowable	allowable	ADJ
ajird-1101	279	14	according	accord	VERB
ajird-1101	279	15	to	to	ADP
ajird-1101	279	16	hair	hair	NOUN
ajird-1101	279	17	et	et	PROPN
ajird-1101	279	18	al	al	PROPN
ajird-1101	279	19	(	(	PUNCT
ajird-1101	279	20	2014	2014	NUM
ajird-1101	279	21	)	)	PUNCT
ajird-1101	279	22	and	and	CCONJ
ajird-1101	279	23	ndu	ndu	NOUN
ajird-1101	279	24	and	and	CCONJ
ajird-1101	279	25	ajao	ajao	PROPN
ajird-1101	279	26	(	(	PUNCT
ajird-1101	279	27	2019	2019	NUM
ajird-1101	279	28	)	)	PUNCT
ajird-1101	279	29	.	.	PUNCT
ajird-1101	280	1	in	in	ADP
ajird-1101	280	2	addition	addition	NOUN
ajird-1101	280	3	,	,	PUNCT
ajird-1101	280	4	as	as	SCONJ
ajird-1101	280	5	shown	show	VERB
ajird-1101	280	6	by	by	ADP
ajird-1101	280	7	hair	hair	NOUN
ajird-1101	280	8	et	et	PROPN
ajird-1101	280	9	al	al	PROPN
ajird-1101	280	10	.	.	PROPN
ajird-1101	281	1	(	(	PUNCT
ajird-1101	281	2	2014	2014	NUM
ajird-1101	281	3	,	,	PUNCT
ajird-1101	281	4	2010	2010	NUM
ajird-1101	281	5	)	)	PUNCT
ajird-1101	281	6	,	,	PUNCT
ajird-1101	281	7	the	the	DET
ajird-1101	281	8	aves	ave	NOUN
ajird-1101	281	9	are	be	AUX
ajird-1101	281	10	higher	high	ADJ
ajird-1101	281	11	than	than	ADP
ajird-1101	281	12	the	the	DET
ajird-1101	281	13	minimally	minimally	ADV
ajird-1101	281	14	acceptable	acceptable	ADJ
ajird-1101	281	15	threshold	threshold	NOUN
ajird-1101	281	16	of	of	ADP
ajird-1101	281	17	0.5	0.5	NUM
ajird-1101	281	18	.	.	PUNCT
ajird-1101	282	1	as	as	ADP
ajird-1101	282	2	a	a	DET
ajird-1101	282	3	result	result	NOUN
ajird-1101	282	4	,	,	PUNCT
ajird-1101	282	5	the	the	DET
ajird-1101	282	6	convergent	convergent	NOUN
ajird-1101	282	7	validity	validity	NOUN
ajird-1101	282	8	is	be	AUX
ajird-1101	282	9	considered	consider	VERB
ajird-1101	282	10	satisfactory	satisfactory	ADJ
ajird-1101	282	11	.	.	PUNCT
ajird-1101	283	1	to	to	PART
ajird-1101	283	2	assess	assess	VERB
ajird-1101	283	3	the	the	DET
ajird-1101	283	4	reliability	reliability	NOUN
ajird-1101	283	5	of	of	ADP
ajird-1101	283	6	the	the	DET
ajird-1101	283	7	model	model	NOUN
ajird-1101	283	8	/	/	SYM
ajird-1101	283	9	instrument	instrument	NOUN
ajird-1101	283	10	,	,	PUNCT
ajird-1101	283	11	the	the	DET
ajird-1101	283	12	analysis	analysis	NOUN
ajird-1101	283	13	also	also	ADV
ajird-1101	283	14	revealed	reveal	VERB
ajird-1101	283	15	the	the	DET
ajird-1101	283	16	several	several	ADJ
ajird-1101	283	17	reliability	reliability	NOUN
ajird-1101	283	18	indicators	indicator	NOUN
ajird-1101	283	19	such	such	ADJ
ajird-1101	283	20	as	as	ADP
ajird-1101	283	21	cronbach	cronbach	ADJ
ajird-1101	283	22	alpha	alpha	NOUN
ajird-1101	283	23	(	(	PUNCT
ajird-1101	283	24	α	α	NOUN
ajird-1101	283	25	)	)	PUNCT
ajird-1101	283	26	and	and	CCONJ
ajird-1101	283	27	composite	composite	ADJ
ajird-1101	283	28	reliability	reliability	NOUN
ajird-1101	283	29	(	(	PUNCT
ajird-1101	283	30	cr	cr	NOUN
ajird-1101	283	31	)	)	PUNCT
ajird-1101	283	32	for	for	ADP
ajird-1101	283	33	each	each	PRON
ajird-1101	283	34	of	of	ADP
ajird-1101	283	35	the	the	DET
ajird-1101	283	36	constructs	construct	NOUN
ajird-1101	283	37	.	.	PUNCT
ajird-1101	284	1	the	the	DET
ajird-1101	284	2	result	result	NOUN
ajird-1101	284	3	on	on	ADP
ajird-1101	284	4	the	the	DET
ajird-1101	284	5	table	table	NOUN
ajird-1101	284	6	clearly	clearly	ADV
ajird-1101	284	7	showed	show	VERB
ajird-1101	284	8	that	that	SCONJ
ajird-1101	284	9	a	a	DET
ajird-1101	284	10	favourable	favourable	ADJ
ajird-1101	284	11	score	score	NOUN
ajird-1101	284	12	for	for	ADP
ajird-1101	284	13	each	each	PRON
ajird-1101	284	14	of	of	ADP
ajird-1101	284	15	the	the	DET
ajird-1101	284	16	constructs	construct	NOUN
ajird-1101	284	17	as	as	ADP
ajird-1101	284	18	none	none	NOUN
ajird-1101	284	19	of	of	ADP
ajird-1101	284	20	them	they	PRON
ajird-1101	284	21	fell	fall	VERB
ajird-1101	284	22	below	below	ADP
ajird-1101	284	23	the	the	DET
ajird-1101	284	24	recommended	recommend	VERB
ajird-1101	284	25	threshold	threshold	NOUN
ajird-1101	284	26	of	of	ADP
ajird-1101	284	27	0.70	0.70	NUM
ajird-1101	284	28	.	.	PUNCT
ajird-1101	285	1	the	the	DET
ajird-1101	285	2	internal	internal	ADJ
ajird-1101	285	3	consistency	consistency	NOUN
ajird-1101	285	4	of	of	ADP
ajird-1101	285	5	the	the	DET
ajird-1101	285	6	research	research	NOUN
ajird-1101	285	7	instrument	instrument	NOUN
ajird-1101	285	8	is	be	AUX
ajird-1101	285	9	therefore	therefore	ADV
ajird-1101	285	10	satisfactory	satisfactory	ADJ
ajird-1101	285	11	.	.	PUNCT
ajird-1101	286	1	the	the	DET
ajird-1101	286	2	implication	implication	NOUN
ajird-1101	286	3	of	of	ADP
ajird-1101	286	4	this	this	PRON
ajird-1101	286	5	is	be	AUX
ajird-1101	286	6	that	that	SCONJ
ajird-1101	286	7	each	each	PRON
ajird-1101	286	8	of	of	ADP
ajird-1101	286	9	the	the	DET
ajird-1101	286	10	variables	variable	NOUN
ajird-1101	286	11	in	in	ADP
ajird-1101	286	12	the	the	DET
ajird-1101	286	13	model	model	NOUN
ajird-1101	286	14	are	be	AUX
ajird-1101	286	15	quite	quite	ADV
ajird-1101	286	16	consistent	consistent	ADJ
ajird-1101	286	17	with	with	ADP
ajird-1101	286	18	one	one	NUM
ajird-1101	286	19	another	another	DET
ajird-1101	286	20	.	.	PUNCT
ajird-1101	287	1	american	american	PROPN
ajird-1101	287	2	journal	journal	PROPN
ajird-1101	287	3	of	of	ADP
ajird-1101	287	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	287	5	research	research	NOUN
ajird-1101	287	6	and	and	CCONJ
ajird-1101	287	7	development	development	NOUN
ajird-1101	287	8	issn	issn	PROPN
ajird-1101	287	9	online	online	NOUN
ajird-1101	287	10	:	:	PUNCT
ajird-1101	287	11	2771	2771	NUM
ajird-1101	287	12	-	-	SYM
ajird-1101	287	13	8948	8948	NUM
ajird-1101	287	14	website	website	NOUN
ajird-1101	287	15	:	:	PUNCT
ajird-1101	287	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	287	17	volume	volume	NOUN
ajird-1101	287	18	27	27	NUM
ajird-1101	287	19	,	,	PUNCT
ajird-1101	287	20	april	april	PROPN
ajird-1101	287	21	2024	2024	NUM
ajird-1101	287	22	134	134	NUM
ajird-1101	288	1	|	|	ADV
ajird-1101	288	2	p	p	NOUN
ajird-1101	288	3	a	a	DET
ajird-1101	288	4	g	g	NOUN
ajird-1101	288	5	e	e	NOUN
ajird-1101	288	6	table	table	NOUN
ajird-1101	288	7	4	4	NUM
ajird-1101	288	8	:	:	PUNCT
ajird-1101	288	9	correlation	correlation	NOUN
ajird-1101	288	10	matrix	matrix	NOUN
ajird-1101	288	11	showing	show	VERB
ajird-1101	288	12	that	that	SCONJ
ajird-1101	288	13	discriminant	discriminant	ADJ
ajird-1101	288	14	validity	validity	NOUN
ajird-1101	288	15	of	of	ADP
ajird-1101	288	16	latent	latent	NOUN
ajird-1101	288	17	variables	variable	NOUN
ajird-1101	288	18	constructs	construct	VERB
ajird-1101	288	19	ce	ce	PROPN
ajird-1101	288	20	se	se	PROPN
ajird-1101	288	21	we	we	PRON
ajird-1101	288	22	pwt	pwt	PROPN
ajird-1101	288	23	pwm	pwm	NOUN
ajird-1101	288	24	customer	customer	NOUN
ajird-1101	288	25	engagement	engagement	NOUN
ajird-1101	288	26	0.775	0.775	NUM
ajird-1101	288	27	staff	staff	NOUN
ajird-1101	288	28	empathy	empathy	NOUN
ajird-1101	288	29	0.671	0.671	NUM
ajird-1101	288	30	0.779	0.779	NUM
ajird-1101	288	31	waiting	wait	VERB
ajird-1101	288	32	environment	environment	NOUN
ajird-1101	288	33	0.593	0.593	NUM
ajird-1101	288	34	0.679	0.679	NUM
ajird-1101	288	35	0.786	0.786	NUM
ajird-1101	288	36	perceived	perceive	VERB
ajird-1101	288	37	waiting	waiting	NOUN
ajird-1101	288	38	time	time	NOUN
ajird-1101	288	39	0.603	0.603	NUM
ajird-1101	288	40	0.624	0.624	NUM
ajird-1101	288	41	0.652	0.652	NUM
ajird-1101	288	42	0.785	0.785	NUM
ajird-1101	288	43	positive	positive	ADJ
ajird-1101	288	44	word	word	NOUN
ajird-1101	288	45	of	of	ADP
ajird-1101	288	46	mouth	mouth	NOUN
ajird-1101	288	47	0.557	0.557	NUM
ajird-1101	288	48	0.589	0.589	NUM
ajird-1101	288	49	0.597	0.597	NUM
ajird-1101	288	50	0.724	0.724	NUM
ajird-1101	288	51	0.749	0.749	NUM
ajird-1101	288	52	source	source	NOUN
ajird-1101	288	53	:	:	PUNCT
ajird-1101	288	54	researchers	researcher	NOUN
ajird-1101	288	55	’	'	PUNCT
ajird-1101	288	56	computation	computation	NOUN
ajird-1101	288	57	,	,	PUNCT
ajird-1101	288	58	2024	2024	NUM
ajird-1101	288	59	.	.	PUNCT
ajird-1101	289	1	note	note	NOUN
ajird-1101	289	2	:	:	PUNCT
ajird-1101	289	3	ce	ce	PROPN
ajird-1101	289	4	–	–	PUNCT
ajird-1101	289	5	customer	customer	NOUN
ajird-1101	289	6	engagement	engagement	NOUN
ajird-1101	289	7	se	se	PROPN
ajird-1101	289	8	–	–	PUNCT
ajird-1101	289	9	staff	staff	NOUN
ajird-1101	289	10	empathy	empathy	NOUN
ajird-1101	289	11	we	we	PRON
ajird-1101	289	12	–	–	PUNCT
ajird-1101	289	13	waiting	wait	VERB
ajird-1101	289	14	environment	environment	NOUN
ajird-1101	289	15	pwt	pwt	PROPN
ajird-1101	289	16	–	–	PUNCT
ajird-1101	289	17	perceived	perceive	VERB
ajird-1101	289	18	waiting	waiting	NOUN
ajird-1101	289	19	time	time	NOUN
ajird-1101	289	20	pwm	pwm	NOUN
ajird-1101	289	21	–	–	PUNCT
ajird-1101	289	22	positive	positive	ADJ
ajird-1101	289	23	word	word	NOUN
ajird-1101	289	24	of	of	ADP
ajird-1101	289	25	mouth	mouth	NOUN
ajird-1101	289	26	table	table	NOUN
ajird-1101	289	27	4	4	NUM
ajird-1101	289	28	showed	show	VERB
ajird-1101	289	29	the	the	DET
ajird-1101	289	30	assessment	assessment	NOUN
ajird-1101	289	31	result	result	VERB
ajird-1101	289	32	for	for	ADP
ajird-1101	289	33	the	the	DET
ajird-1101	289	34	discriminant	discriminant	ADJ
ajird-1101	289	35	validity	validity	NOUN
ajird-1101	289	36	of	of	ADP
ajird-1101	289	37	each	each	PRON
ajird-1101	289	38	of	of	ADP
ajird-1101	289	39	the	the	DET
ajird-1101	289	40	identified	identify	VERB
ajird-1101	289	41	latent	latent	NOUN
ajird-1101	289	42	constructs	construct	NOUN
ajird-1101	289	43	in	in	ADP
ajird-1101	289	44	this	this	DET
ajird-1101	289	45	study	study	NOUN
ajird-1101	289	46	.	.	PUNCT
ajird-1101	290	1	the	the	DET
ajird-1101	290	2	essence	essence	NOUN
ajird-1101	290	3	of	of	ADP
ajird-1101	290	4	discriminant	discriminant	ADJ
ajird-1101	290	5	validity	validity	NOUN
ajird-1101	290	6	according	accord	VERB
ajird-1101	290	7	to	to	ADP
ajird-1101	290	8	hair	hair	NOUN
ajird-1101	290	9	et	et	PROPN
ajird-1101	290	10	al	al	PROPN
ajird-1101	290	11	(	(	PUNCT
ajird-1101	290	12	2010	2010	NUM
ajird-1101	290	13	)	)	PUNCT
ajird-1101	290	14	is	be	AUX
ajird-1101	290	15	to	to	PART
ajird-1101	290	16	measure	measure	VERB
ajird-1101	290	17	the	the	DET
ajird-1101	290	18	degree	degree	NOUN
ajird-1101	290	19	to	to	PART
ajird-1101	290	20	which	which	PRON
ajird-1101	290	21	two	two	NUM
ajird-1101	290	22	conceptually	conceptually	ADV
ajird-1101	290	23	similar	similar	ADJ
ajird-1101	290	24	constructs	construct	NOUN
ajird-1101	290	25	are	be	AUX
ajird-1101	290	26	distinct	distinct	ADJ
ajird-1101	290	27	to	to	ADP
ajird-1101	290	28	each	each	DET
ajird-1101	290	29	other	other	ADJ
ajird-1101	290	30	.	.	PUNCT
ajird-1101	291	1	examining	examine	VERB
ajird-1101	291	2	the	the	DET
ajird-1101	291	3	construct	construct	VERB
ajird-1101	291	4	-	-	PUNCT
ajird-1101	291	5	to	to	AUX
ajird-1101	291	6	-	-	PUNCT
ajird-1101	291	7	construct	construct	VERB
ajird-1101	291	8	correlations	correlation	NOUN
ajird-1101	291	9	on	on	ADP
ajird-1101	291	10	the	the	DET
ajird-1101	291	11	table	table	NOUN
ajird-1101	291	12	revealed	reveal	VERB
ajird-1101	291	13	that	that	SCONJ
ajird-1101	291	14	the	the	DET
ajird-1101	291	15	square	square	ADJ
ajird-1101	291	16	roots	root	NOUN
ajird-1101	291	17	of	of	ADP
ajird-1101	291	18	ave	ave	NOUN
ajird-1101	291	19	along	along	ADP
ajird-1101	291	20	the	the	DET
ajird-1101	291	21	diagonal	diagonal	NOUN
ajird-1101	291	22	of	of	ADP
ajird-1101	291	23	the	the	DET
ajird-1101	291	24	correlation	correlation	NOUN
ajird-1101	291	25	matrix	matrix	NOUN
ajird-1101	291	26	being	be	AUX
ajird-1101	291	27	greater	great	ADJ
ajird-1101	291	28	than	than	ADP
ajird-1101	291	29	all	all	DET
ajird-1101	291	30	the	the	DET
ajird-1101	291	31	off	off	ADJ
ajird-1101	291	32	-	-	PUNCT
ajird-1101	291	33	diagonal	diagonal	ADJ
ajird-1101	291	34	correlation	correlation	NOUN
ajird-1101	291	35	value	value	NOUN
ajird-1101	291	36	on	on	ADP
ajird-1101	291	37	the	the	DET
ajird-1101	291	38	row	row	NOUN
ajird-1101	291	39	and	and	CCONJ
ajird-1101	291	40	columns	column	NOUN
ajird-1101	291	41	proved	prove	VERB
ajird-1101	291	42	that	that	SCONJ
ajird-1101	291	43	discriminant	discriminant	ADJ
ajird-1101	291	44	validity	validity	NOUN
ajird-1101	291	45	of	of	ADP
ajird-1101	291	46	the	the	DET
ajird-1101	291	47	research	research	NOUN
ajird-1101	291	48	instrument	instrument	NOUN
ajird-1101	291	49	/	/	SYM
ajird-1101	291	50	model	model	NOUN
ajird-1101	291	51	is	be	AUX
ajird-1101	291	52	acceptable	acceptable	ADJ
ajird-1101	291	53	(	(	PUNCT
ajird-1101	291	54	hair	hair	NOUN
ajird-1101	291	55	et	et	PROPN
ajird-1101	291	56	al	al	PROPN
ajird-1101	291	57	.	.	PROPN
ajird-1101	291	58	,	,	PUNCT
ajird-1101	291	59	2010	2010	NUM
ajird-1101	291	60	)	)	PUNCT
ajird-1101	291	61	.	.	PUNCT
ajird-1101	292	1	structural	structural	ADJ
ajird-1101	292	2	model	model	NOUN
ajird-1101	292	3	and	and	CCONJ
ajird-1101	292	4	hypotheses	hypothesis	NOUN
ajird-1101	292	5	testing	testing	NOUN
ajird-1101	292	6	figure	figure	NOUN
ajird-1101	292	7	2	2	NUM
ajird-1101	292	8	:	:	PUNCT
ajird-1101	292	9	structural	structural	ADJ
ajird-1101	292	10	path	path	NOUN
ajird-1101	292	11	model	model	NOUN
ajird-1101	292	12	showing	show	VERB
ajird-1101	292	13	hypotheses	hypothesis	NOUN
ajird-1101	292	14	results	result	VERB
ajird-1101	292	15	source	source	NOUN
ajird-1101	292	16	:	:	PUNCT
ajird-1101	292	17	smart	smart	ADJ
ajird-1101	292	18	pls	pls	NOUN
ajird-1101	292	19	output	output	NOUN
ajird-1101	292	20	,	,	PUNCT
ajird-1101	292	21	2024	2024	NUM
ajird-1101	292	22	.	.	PUNCT
ajird-1101	293	1	american	american	ADJ
ajird-1101	293	2	journal	journal	PROPN
ajird-1101	293	3	of	of	ADP
ajird-1101	293	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	293	5	research	research	NOUN
ajird-1101	293	6	and	and	CCONJ
ajird-1101	293	7	development	development	NOUN
ajird-1101	293	8	issn	issn	PROPN
ajird-1101	293	9	online	online	NOUN
ajird-1101	293	10	:	:	PUNCT
ajird-1101	293	11	2771	2771	NUM
ajird-1101	293	12	-	-	SYM
ajird-1101	293	13	8948	8948	NUM
ajird-1101	293	14	website	website	NOUN
ajird-1101	293	15	:	:	PUNCT
ajird-1101	293	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	293	17	volume	volume	NOUN
ajird-1101	293	18	27	27	NUM
ajird-1101	293	19	,	,	PUNCT
ajird-1101	293	20	april	april	PROPN
ajird-1101	293	21	2024	2024	NUM
ajird-1101	293	22	135	135	NUM
ajird-1101	293	23	|	|	ADV
ajird-1101	293	24	p	p	X
ajird-1101	293	25	a	a	DET
ajird-1101	293	26	g	g	NOUN
ajird-1101	293	27	e	e	NOUN
ajird-1101	293	28	interpretation	interpretation	NOUN
ajird-1101	293	29	of	of	ADP
ajird-1101	293	30	the	the	DET
ajird-1101	293	31	model	model	NOUN
ajird-1101	293	32	figure	figure	NOUN
ajird-1101	293	33	2	2	NUM
ajird-1101	293	34	showed	show	VERB
ajird-1101	293	35	the	the	DET
ajird-1101	293	36	path	path	NOUN
ajird-1101	293	37	analysis	analysis	NOUN
ajird-1101	293	38	result	result	NOUN
ajird-1101	293	39	which	which	PRON
ajird-1101	293	40	revealed	reveal	VERB
ajird-1101	293	41	that	that	SCONJ
ajird-1101	293	42	there	there	PRON
ajird-1101	293	43	is	be	VERB
ajird-1101	293	44	a	a	DET
ajird-1101	293	45	positive	positive	ADJ
ajird-1101	293	46	relationship	relationship	NOUN
ajird-1101	293	47	between	between	ADP
ajird-1101	293	48	the	the	DET
ajird-1101	293	49	dimensions	dimension	NOUN
ajird-1101	293	50	of	of	ADP
ajird-1101	293	51	waiting	wait	VERB
ajird-1101	293	52	line	line	NOUN
ajird-1101	293	53	management	management	NOUN
ajird-1101	293	54	and	and	CCONJ
ajird-1101	293	55	positive	positive	ADJ
ajird-1101	293	56	word	word	NOUN
ajird-1101	293	57	of	of	ADP
ajird-1101	293	58	mouth	mouth	NOUN
ajird-1101	293	59	as	as	SCONJ
ajird-1101	293	60	follows	follow	VERB
ajird-1101	293	61	.	.	PUNCT
ajird-1101	294	1	the	the	DET
ajird-1101	294	2	first	first	ADJ
ajird-1101	294	3	structural	structural	ADJ
ajird-1101	294	4	path	path	NOUN
ajird-1101	294	5	which	which	PRON
ajird-1101	294	6	represented	represent	VERB
ajird-1101	294	7	the	the	DET
ajird-1101	294	8	first	first	ADJ
ajird-1101	294	9	hypothesis	hypothesis	NOUN
ajird-1101	294	10	of	of	ADP
ajird-1101	294	11	the	the	DET
ajird-1101	294	12	study	study	NOUN
ajird-1101	294	13	disclosed	disclose	VERB
ajird-1101	294	14	that	that	SCONJ
ajird-1101	294	15	substantial	substantial	ADJ
ajird-1101	294	16	positive	positive	ADJ
ajird-1101	294	17	association	association	NOUN
ajird-1101	294	18	exists	exist	VERB
ajird-1101	294	19	between	between	ADP
ajird-1101	294	20	customer	customer	NOUN
ajird-1101	294	21	engagement	engagement	NOUN
ajird-1101	294	22	and	and	CCONJ
ajird-1101	294	23	positive	positive	ADJ
ajird-1101	294	24	word	word	NOUN
ajird-1101	294	25	of	of	ADP
ajird-1101	294	26	mouth	mouth	NOUN
ajird-1101	294	27	with	with	ADP
ajird-1101	294	28	a	a	DET
ajird-1101	294	29	beta	beta	NOUN
ajird-1101	294	30	value	value	NOUN
ajird-1101	294	31	(	(	PUNCT
ajird-1101	294	32	β	β	NOUN
ajird-1101	294	33	)	)	PUNCT
ajird-1101	294	34	of	of	ADP
ajird-1101	294	35	0.652	0.652	NUM
ajird-1101	294	36	at	at	ADP
ajird-1101	294	37	p	p	PROPN
ajird-1101	294	38	0.00	0.00	NUM
ajird-1101	294	39	<	<	NOUN
ajird-1101	294	40	0.05	0.05	NUM
ajird-1101	294	41	and	and	CCONJ
ajird-1101	294	42	t	t	NOUN
ajird-1101	294	43	-	-	PUNCT
ajird-1101	294	44	value	value	NOUN
ajird-1101	294	45	8.001	8.001	NUM
ajird-1101	294	46	>	>	SYM
ajird-1101	294	47	1.96	1.96	NUM
ajird-1101	294	48	.	.	PUNCT
ajird-1101	295	1	therefore	therefore	ADV
ajird-1101	295	2	,	,	PUNCT
ajird-1101	295	3	the	the	DET
ajird-1101	295	4	null	null	ADJ
ajird-1101	295	5	hypothesis	hypothesis	NOUN
ajird-1101	295	6	does	do	AUX
ajird-1101	295	7	not	not	PART
ajird-1101	295	8	stand	stand	VERB
ajird-1101	295	9	.	.	PUNCT
ajird-1101	296	1	the	the	DET
ajird-1101	296	2	second	second	ADJ
ajird-1101	296	3	structural	structural	ADJ
ajird-1101	296	4	path	path	NOUN
ajird-1101	296	5	which	which	PRON
ajird-1101	296	6	represented	represent	VERB
ajird-1101	296	7	the	the	DET
ajird-1101	296	8	second	second	ADJ
ajird-1101	296	9	hypothesis	hypothesis	NOUN
ajird-1101	296	10	of	of	ADP
ajird-1101	296	11	the	the	DET
ajird-1101	296	12	study	study	NOUN
ajird-1101	296	13	unveiled	unveil	VERB
ajird-1101	296	14	that	that	SCONJ
ajird-1101	296	15	positive	positive	ADJ
ajird-1101	296	16	association	association	NOUN
ajird-1101	296	17	exists	exist	VERB
ajird-1101	296	18	between	between	ADP
ajird-1101	296	19	staff	staff	NOUN
ajird-1101	296	20	empathy	empathy	NOUN
ajird-1101	296	21	and	and	CCONJ
ajird-1101	296	22	positive	positive	ADJ
ajird-1101	296	23	word	word	NOUN
ajird-1101	296	24	of	of	ADP
ajird-1101	296	25	mouth	mouth	NOUN
ajird-1101	296	26	with	with	ADP
ajird-1101	296	27	a	a	DET
ajird-1101	296	28	beta	beta	NOUN
ajird-1101	296	29	value	value	NOUN
ajird-1101	296	30	(	(	PUNCT
ajird-1101	296	31	β	β	NOUN
ajird-1101	296	32	)	)	PUNCT
ajird-1101	296	33	of	of	ADP
ajird-1101	296	34	0.687	0.687	NUM
ajird-1101	296	35	at	at	ADP
ajird-1101	296	36	p	p	NOUN
ajird-1101	296	37	0.00	0.00	NUM
ajird-1101	296	38	<	<	NOUN
ajird-1101	296	39	0.05	0.05	NUM
ajird-1101	296	40	and	and	CCONJ
ajird-1101	296	41	t	t	NOUN
ajird-1101	296	42	-	-	PUNCT
ajird-1101	296	43	value	value	NOUN
ajird-1101	296	44	5.344	5.344	NUM
ajird-1101	296	45	>	>	SYM
ajird-1101	296	46	1.96	1.96	NUM
ajird-1101	296	47	.	.	PUNCT
ajird-1101	297	1	therefore	therefore	ADV
ajird-1101	297	2	,	,	PUNCT
ajird-1101	297	3	the	the	DET
ajird-1101	297	4	null	null	ADJ
ajird-1101	297	5	hypothesis	hypothesis	NOUN
ajird-1101	297	6	does	do	AUX
ajird-1101	297	7	not	not	PART
ajird-1101	297	8	stand	stand	VERB
ajird-1101	297	9	.	.	PUNCT
ajird-1101	298	1	the	the	DET
ajird-1101	298	2	third	third	ADJ
ajird-1101	298	3	structural	structural	ADJ
ajird-1101	298	4	path	path	NOUN
ajird-1101	298	5	which	which	PRON
ajird-1101	298	6	represented	represent	VERB
ajird-1101	298	7	the	the	DET
ajird-1101	298	8	third	third	ADJ
ajird-1101	298	9	hypothesis	hypothesis	NOUN
ajird-1101	298	10	of	of	ADP
ajird-1101	298	11	the	the	DET
ajird-1101	298	12	study	study	NOUN
ajird-1101	298	13	made	make	VERB
ajird-1101	298	14	known	know	VERB
ajird-1101	298	15	that	that	SCONJ
ajird-1101	298	16	substantial	substantial	ADJ
ajird-1101	298	17	positive	positive	ADJ
ajird-1101	298	18	connexion	connexion	NOUN
ajird-1101	298	19	exists	exist	VERB
ajird-1101	298	20	between	between	ADP
ajird-1101	298	21	waiting	wait	VERB
ajird-1101	298	22	environment	environment	NOUN
ajird-1101	298	23	and	and	CCONJ
ajird-1101	298	24	positive	positive	ADJ
ajird-1101	298	25	word	word	NOUN
ajird-1101	298	26	of	of	ADP
ajird-1101	298	27	mouth	mouth	NOUN
ajird-1101	298	28	with	with	ADP
ajird-1101	298	29	a	a	DET
ajird-1101	298	30	beta	beta	NOUN
ajird-1101	298	31	value	value	NOUN
ajird-1101	298	32	(	(	PUNCT
ajird-1101	298	33	β	β	NOUN
ajird-1101	298	34	)	)	PUNCT
ajird-1101	298	35	of	of	ADP
ajird-1101	298	36	0.491	0.491	NUM
ajird-1101	298	37	at	at	ADP
ajird-1101	298	38	p	p	PROPN
ajird-1101	298	39	0.00	0.00	NUM
ajird-1101	298	40	<	<	NOUN
ajird-1101	298	41	0.05	0.05	NUM
ajird-1101	298	42	and	and	CCONJ
ajird-1101	298	43	t	t	NOUN
ajird-1101	298	44	-	-	PUNCT
ajird-1101	298	45	value	value	NOUN
ajird-1101	298	46	3.412	3.412	NUM
ajird-1101	298	47	>	>	SYM
ajird-1101	298	48	1.96	1.96	NUM
ajird-1101	298	49	.	.	PUNCT
ajird-1101	299	1	therefore	therefore	ADV
ajird-1101	299	2	,	,	PUNCT
ajird-1101	299	3	the	the	DET
ajird-1101	299	4	null	null	ADJ
ajird-1101	299	5	hypothesis	hypothesis	NOUN
ajird-1101	299	6	does	do	AUX
ajird-1101	299	7	not	not	PART
ajird-1101	299	8	stand	stand	VERB
ajird-1101	299	9	.	.	PUNCT
ajird-1101	300	1	the	the	DET
ajird-1101	300	2	fourth	fourth	ADJ
ajird-1101	300	3	structural	structural	ADJ
ajird-1101	300	4	path	path	NOUN
ajird-1101	300	5	divulged	divulge	VERB
ajird-1101	300	6	that	that	SCONJ
ajird-1101	300	7	substantial	substantial	ADJ
ajird-1101	300	8	positive	positive	ADJ
ajird-1101	300	9	association	association	NOUN
ajird-1101	300	10	exists	exist	VERB
ajird-1101	300	11	between	between	ADP
ajird-1101	300	12	perceived	perceive	VERB
ajird-1101	300	13	waiting	waiting	NOUN
ajird-1101	300	14	time	time	NOUN
ajird-1101	300	15	and	and	CCONJ
ajird-1101	300	16	positive	positive	ADJ
ajird-1101	300	17	word	word	NOUN
ajird-1101	300	18	of	of	ADP
ajird-1101	300	19	mouth	mouth	NOUN
ajird-1101	300	20	with	with	ADP
ajird-1101	300	21	a	a	DET
ajird-1101	300	22	beta	beta	NOUN
ajird-1101	300	23	value	value	NOUN
ajird-1101	300	24	(	(	PUNCT
ajird-1101	300	25	β	β	NOUN
ajird-1101	300	26	)	)	PUNCT
ajird-1101	300	27	of	of	ADP
ajird-1101	300	28	0.428	0.428	NUM
ajird-1101	300	29	at	at	ADP
ajird-1101	300	30	p	p	PROPN
ajird-1101	300	31	0.00	0.00	NUM
ajird-1101	300	32	<	<	NOUN
ajird-1101	300	33	0.05	0.05	NUM
ajird-1101	300	34	and	and	CCONJ
ajird-1101	300	35	t	t	NOUN
ajird-1101	300	36	-	-	PUNCT
ajird-1101	300	37	value	value	NOUN
ajird-1101	300	38	9.993	9.993	NUM
ajird-1101	300	39	>	>	SYM
ajird-1101	300	40	1.96	1.96	NUM
ajird-1101	300	41	.	.	PUNCT
ajird-1101	301	1	therefore	therefore	ADV
ajird-1101	301	2	,	,	PUNCT
ajird-1101	301	3	the	the	DET
ajird-1101	301	4	null	null	ADJ
ajird-1101	301	5	hypothesis	hypothesis	NOUN
ajird-1101	301	6	does	do	AUX
ajird-1101	301	7	not	not	PART
ajird-1101	301	8	stand	stand	VERB
ajird-1101	301	9	.	.	PUNCT
ajird-1101	302	1	furthermore	furthermore	ADV
ajird-1101	302	2	,	,	PUNCT
ajird-1101	302	3	collectively	collectively	ADV
ajird-1101	302	4	waiting	wait	VERB
ajird-1101	302	5	line	line	NOUN
ajird-1101	302	6	management	management	NOUN
ajird-1101	302	7	has	have	VERB
ajird-1101	302	8	significant	significant	ADJ
ajird-1101	302	9	positive	positive	ADJ
ajird-1101	302	10	influence	influence	NOUN
ajird-1101	302	11	on	on	ADP
ajird-1101	302	12	positive	positive	ADJ
ajird-1101	302	13	word	word	NOUN
ajird-1101	302	14	of	of	ADP
ajird-1101	302	15	mouth	mouth	NOUN
ajird-1101	302	16	with	with	ADP
ajird-1101	302	17	r2	r2	PROPN
ajird-1101	302	18	value	value	NOUN
ajird-1101	302	19	of	of	ADP
ajird-1101	302	20	0.481	0.481	NUM
ajird-1101	302	21	,	,	PUNCT
ajird-1101	302	22	indicating	indicate	VERB
ajird-1101	302	23	a	a	DET
ajird-1101	302	24	moderate	moderate	ADJ
ajird-1101	302	25	predictive	predictive	ADJ
ajird-1101	302	26	capacity	capacity	NOUN
ajird-1101	302	27	of	of	ADP
ajird-1101	302	28	48	48	NUM
ajird-1101	302	29	%	%	NOUN
ajird-1101	302	30	.	.	PUNCT
ajird-1101	303	1	table	table	NOUN
ajird-1101	303	2	5	5	NUM
ajird-1101	303	3	:	:	PUNCT
ajird-1101	303	4	path	path	NOUN
ajird-1101	303	5	analysis	analysis	NOUN
ajird-1101	303	6	result	result	NOUN
ajird-1101	303	7	of	of	ADP
ajird-1101	303	8	the	the	DET
ajird-1101	303	9	hypothesis	hypothesis	NOUN
ajird-1101	303	10	s	s	NOUN
ajird-1101	303	11	/	/	SYM
ajird-1101	303	12	n	n	CCONJ
ajird-1101	303	13	hypothesized	hypothesize	VERB
ajird-1101	303	14	path	path	NOUN
ajird-1101	303	15	path	path	NOUN
ajird-1101	303	16	coefficient	coefficient	NOUN
ajird-1101	303	17	(	(	PUNCT
ajird-1101	303	18	β	β	NOUN
ajird-1101	303	19	)	)	PUNCT
ajird-1101	303	20	p	p	ADJ
ajird-1101	303	21	-	-	PUNCT
ajird-1101	303	22	value	value	NOUN
ajird-1101	303	23	standard	standard	ADJ
ajird-1101	303	24	t	t	PROPN
ajird-1101	303	25	value	value	NOUN
ajird-1101	303	26	decisions	decision	NOUN
ajird-1101	303	27	f	f	X
ajird-1101	303	28	-	-	PUNCT
ajird-1101	303	29	squared	square	VERB
ajird-1101	303	30	1	1	NUM
ajird-1101	303	31	.	.	PUNCT
ajird-1101	303	32	ce	ce	PROPN
ajird-1101	303	33	-	-	PUNCT
ajird-1101	303	34	>	>	X
ajird-1101	303	35	pwm	pwm	NOUN
ajird-1101	303	36	0.652	0.652	NUM
ajird-1101	303	37	*	*	NOUN
ajird-1101	303	38	*	*	X
ajird-1101	304	1	0.000	0.000	NUM
ajird-1101	304	2	0.006	0.006	NUM
ajird-1101	304	3	8.001	8.001	NUM
ajird-1101	304	4	not	not	PART
ajird-1101	304	5	supported	support	VERB
ajird-1101	304	6	1.012	1.012	NUM
ajird-1101	304	7	2	2	NUM
ajird-1101	304	8	.	.	PUNCT
ajird-1101	304	9	se	se	X
ajird-1101	304	10	-	-	PUNCT
ajird-1101	304	11	>	>	X
ajird-1101	304	12	pwm	pwm	NOUN
ajird-1101	304	13	0.687	0.687	NUM
ajird-1101	304	14	*	*	NOUN
ajird-1101	304	15	*	*	PROPN
ajird-1101	304	16	0.001	0.001	NUM
ajird-1101	304	17	0.013	0.013	NUM
ajird-1101	304	18	5.344	5.344	NUM
ajird-1101	304	19	not	not	PART
ajird-1101	304	20	supported	support	VERB
ajird-1101	304	21	0.167	0.167	NUM
ajird-1101	304	22	3	3	NUM
ajird-1101	304	23	.	.	PUNCT
ajird-1101	305	1	we	we	PRON
ajird-1101	305	2	-	-	PUNCT
ajird-1101	305	3	>	>	X
ajird-1101	305	4	pwm	pwm	NOUN
ajird-1101	305	5	0.491	0.491	NUM
ajird-1101	305	6	*	*	NOUN
ajird-1101	305	7	*	*	X
ajird-1101	305	8	0.000	0.000	NUM
ajird-1101	305	9	0.100	0.100	NUM
ajird-1101	305	10	3.412	3.412	NUM
ajird-1101	305	11	not	not	PART
ajird-1101	305	12	supported	support	VERB
ajird-1101	305	13	0.554	0.554	NUM
ajird-1101	305	14	4	4	NUM
ajird-1101	305	15	pwt	pwt	NOUN
ajird-1101	305	16	-	-	PUNCT
ajird-1101	305	17	>	>	NOUN
ajird-1101	305	18	pwm	pwm	NOUN
ajird-1101	305	19	0.428	0.428	NUM
ajird-1101	305	20	*	*	SYM
ajird-1101	305	21	*	*	X
ajird-1101	305	22	0.000	0.000	NUM
ajird-1101	305	23	0.041	0.041	NUM
ajird-1101	305	24	9.993	9.993	NUM
ajird-1101	305	25	not	not	PART
ajird-1101	305	26	supported	support	VERB
ajird-1101	305	27	1.072	1.072	NUM
ajird-1101	305	28	*	*	PUNCT
ajird-1101	305	29	*	*	PUNCT
ajird-1101	305	30	p<0.01	p<0.01	PROPN
ajird-1101	305	31	*	*	PUNCT
ajird-1101	305	32	p<0.05	p<0.05	NOUN
ajird-1101	305	33	source	source	NOUN
ajird-1101	305	34	:	:	PUNCT
ajird-1101	305	35	the	the	DET
ajird-1101	305	36	researcher	researcher	NOUN
ajird-1101	305	37	’s	’s	PART
ajird-1101	305	38	computation	computation	NOUN
ajird-1101	305	39	(	(	PUNCT
ajird-1101	305	40	2024	2024	NUM
ajird-1101	305	41	)	)	PUNCT
ajird-1101	305	42	.	.	PUNCT
ajird-1101	306	1	table	table	NOUN
ajird-1101	306	2	5	5	NUM
ajird-1101	306	3	summarised	summarise	VERB
ajird-1101	306	4	the	the	DET
ajird-1101	306	5	structural	structural	ADJ
ajird-1101	306	6	model	model	NOUN
ajird-1101	306	7	of	of	ADP
ajird-1101	306	8	the	the	DET
ajird-1101	306	9	study	study	NOUN
ajird-1101	306	10	which	which	PRON
ajird-1101	306	11	confirmed	confirm	VERB
ajird-1101	306	12	the	the	DET
ajird-1101	306	13	existence	existence	NOUN
ajird-1101	306	14	of	of	ADP
ajird-1101	306	15	a	a	DET
ajird-1101	306	16	substantial	substantial	ADJ
ajird-1101	306	17	relationship	relationship	NOUN
ajird-1101	306	18	between	between	ADP
ajird-1101	306	19	waiting	wait	VERB
ajird-1101	306	20	lines	line	NOUN
ajird-1101	306	21	management	management	NOUN
ajird-1101	306	22	and	and	CCONJ
ajird-1101	306	23	positive	positive	ADJ
ajird-1101	306	24	word	word	NOUN
ajird-1101	306	25	of	of	ADP
ajird-1101	306	26	mouth	mouth	NOUN
ajird-1101	306	27	.	.	PUNCT
ajird-1101	307	1	the	the	DET
ajird-1101	307	2	result	result	NOUN
ajird-1101	307	3	showed	show	VERB
ajird-1101	307	4	that	that	SCONJ
ajird-1101	307	5	structural	structural	ADJ
ajird-1101	307	6	path	path	NOUN
ajird-1101	307	7	of	of	ADP
ajird-1101	307	8	each	each	DET
ajird-1101	307	9	identified	identify	VERB
ajird-1101	307	10	dimensions	dimension	NOUN
ajird-1101	307	11	of	of	ADP
ajird-1101	307	12	waiting	wait	VERB
ajird-1101	307	13	lines	line	NOUN
ajird-1101	307	14	management	management	NOUN
ajird-1101	307	15	.	.	PUNCT
ajird-1101	308	1	it	it	PRON
ajird-1101	308	2	was	be	AUX
ajird-1101	308	3	revealed	reveal	VERB
ajird-1101	308	4	that	that	SCONJ
ajird-1101	308	5	staff	staff	NOUN
ajird-1101	308	6	empathy	empathy	NOUN
ajird-1101	308	7	→	→	PUNCT
ajird-1101	308	8	positive	positive	ADJ
ajird-1101	308	9	word	word	NOUN
ajird-1101	308	10	of	of	ADP
ajird-1101	308	11	mouth	mouth	NOUN
ajird-1101	308	12	has	have	VERB
ajird-1101	308	13	the	the	DET
ajird-1101	308	14	strongest	strong	ADJ
ajird-1101	308	15	relationship	relationship	NOUN
ajird-1101	308	16	with	with	ADP
ajird-1101	308	17	beta	beta	NOUN
ajird-1101	308	18	(	(	PUNCT
ajird-1101	308	19	β	β	NOUN
ajird-1101	308	20	)	)	PUNCT
ajird-1101	308	21	value	value	NOUN
ajird-1101	308	22	of	of	ADP
ajird-1101	308	23	0.687	0.687	NUM
ajird-1101	308	24	and	and	CCONJ
ajird-1101	308	25	r2	r2	NOUN
ajird-1101	308	26	value	value	NOUN
ajird-1101	308	27	of	of	ADP
ajird-1101	308	28	0.472	0.472	NUM
ajird-1101	308	29	.	.	PUNCT
ajird-1101	309	1	while	while	SCONJ
ajird-1101	309	2	the	the	DET
ajird-1101	309	3	lowest	low	ADJ
ajird-1101	309	4	was	be	AUX
ajird-1101	309	5	perceived	perceive	VERB
ajird-1101	309	6	waiting	waiting	NOUN
ajird-1101	309	7	time	time	NOUN
ajird-1101	309	8	waiting	wait	VERB
ajird-1101	309	9	environment	environment	NOUN
ajird-1101	309	10	→	→	PUNCT
ajird-1101	309	11	positive	positive	ADJ
ajird-1101	309	12	word	word	NOUN
ajird-1101	309	13	of	of	ADP
ajird-1101	309	14	mouth	mouth	NOUN
ajird-1101	309	15	with	with	ADP
ajird-1101	309	16	beta	beta	NOUN
ajird-1101	309	17	(	(	PUNCT
ajird-1101	309	18	β	β	NOUN
ajird-1101	309	19	)	)	PUNCT
ajird-1101	309	20	value	value	NOUN
ajird-1101	309	21	of	of	ADP
ajird-1101	309	22	0.428	0.428	NUM
ajird-1101	309	23	and	and	CCONJ
ajird-1101	309	24	r2	r2	NOUN
ajird-1101	309	25	value	value	NOUN
ajird-1101	309	26	of	of	ADP
ajird-1101	309	27	0.183	0.183	NUM
ajird-1101	309	28	.	.	PUNCT
ajird-1101	310	1	american	american	ADJ
ajird-1101	310	2	journal	journal	PROPN
ajird-1101	310	3	of	of	ADP
ajird-1101	310	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	310	5	research	research	NOUN
ajird-1101	310	6	and	and	CCONJ
ajird-1101	310	7	development	development	NOUN
ajird-1101	310	8	issn	issn	PROPN
ajird-1101	310	9	online	online	NOUN
ajird-1101	310	10	:	:	PUNCT
ajird-1101	310	11	2771	2771	NUM
ajird-1101	310	12	-	-	SYM
ajird-1101	310	13	8948	8948	NUM
ajird-1101	310	14	website	website	NOUN
ajird-1101	310	15	:	:	PUNCT
ajird-1101	310	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	310	17	volume	volume	NOUN
ajird-1101	310	18	27	27	NUM
ajird-1101	310	19	,	,	PUNCT
ajird-1101	310	20	april	april	PROPN
ajird-1101	310	21	2024	2024	NUM
ajird-1101	310	22	136	136	NUM
ajird-1101	311	1	|	|	ADV
ajird-1101	311	2	p	p	ADP
ajird-1101	311	3	a	a	DET
ajird-1101	311	4	g	g	NOUN
ajird-1101	311	5	e	e	NOUN
ajird-1101	311	6	discussions	discussion	NOUN
ajird-1101	311	7	this	this	PRON
ajird-1101	311	8	examined	examine	VERB
ajird-1101	311	9	the	the	DET
ajird-1101	311	10	impact	impact	NOUN
ajird-1101	311	11	of	of	ADP
ajird-1101	311	12	waiting	wait	VERB
ajird-1101	311	13	line	line	NOUN
ajird-1101	311	14	management	management	NOUN
ajird-1101	311	15	on	on	ADP
ajird-1101	311	16	positive	positive	ADJ
ajird-1101	311	17	word	word	NOUN
ajird-1101	311	18	of	of	ADP
ajird-1101	311	19	mouth	mouth	NOUN
ajird-1101	311	20	of	of	ADP
ajird-1101	311	21	quick	quick	ADJ
ajird-1101	311	22	service	service	NOUN
ajird-1101	311	23	restaurants	restaurant	NOUN
ajird-1101	311	24	in	in	ADP
ajird-1101	311	25	river	river	NOUN
ajird-1101	311	26	state	state	NOUN
ajird-1101	311	27	,	,	PUNCT
ajird-1101	311	28	nigeria	nigeria	PROPN
ajird-1101	311	29	.	.	PUNCT
ajird-1101	312	1	the	the	DET
ajird-1101	312	2	findings	finding	NOUN
ajird-1101	312	3	indicate	indicate	VERB
ajird-1101	312	4	a	a	DET
ajird-1101	312	5	statistically	statistically	ADV
ajird-1101	312	6	significant	significant	ADJ
ajird-1101	312	7	correlation	correlation	NOUN
ajird-1101	312	8	between	between	ADP
ajird-1101	312	9	waiting	wait	VERB
ajird-1101	312	10	line	line	NOUN
ajird-1101	312	11	management	management	NOUN
ajird-1101	312	12	and	and	CCONJ
ajird-1101	312	13	positive	positive	ADJ
ajird-1101	312	14	word	word	NOUN
ajird-1101	312	15	of	of	ADP
ajird-1101	312	16	mouth	mouth	NOUN
ajird-1101	312	17	in	in	ADP
ajird-1101	312	18	quick	quick	ADJ
ajird-1101	312	19	service	service	NOUN
ajird-1101	312	20	restaurants	restaurant	NOUN
ajird-1101	312	21	with	with	ADP
ajird-1101	312	22	a	a	DET
ajird-1101	312	23	collective	collective	ADJ
ajird-1101	312	24	r2	r2	NOUN
ajird-1101	312	25	value	value	NOUN
ajird-1101	312	26	of	of	ADP
ajird-1101	312	27	0.481	0.481	NUM
ajird-1101	312	28	.	.	PUNCT
ajird-1101	313	1	this	this	PRON
ajird-1101	313	2	connotes	connote	VERB
ajird-1101	313	3	a	a	DET
ajird-1101	313	4	48.1	48.1	NUM
ajird-1101	313	5	%	%	NOUN
ajird-1101	313	6	predictive	predictive	ADJ
ajird-1101	313	7	capacity	capacity	NOUN
ajird-1101	313	8	of	of	ADP
ajird-1101	313	9	wlm	wlm	PROPN
ajird-1101	313	10	over	over	ADP
ajird-1101	313	11	pwm	pwm	NOUN
ajird-1101	313	12	.	.	PUNCT
ajird-1101	314	1	the	the	DET
ajird-1101	314	2	study	study	NOUN
ajird-1101	314	3	further	far	ADV
ajird-1101	314	4	revealed	reveal	VERB
ajird-1101	314	5	that	that	SCONJ
ajird-1101	314	6	there	there	PRON
ajird-1101	314	7	is	be	VERB
ajird-1101	314	8	a	a	DET
ajird-1101	314	9	substantial	substantial	ADJ
ajird-1101	314	10	positive	positive	ADJ
ajird-1101	314	11	relationship	relationship	NOUN
ajird-1101	314	12	between	between	ADP
ajird-1101	314	13	customer	customer	NOUN
ajird-1101	314	14	engagement	engagement	NOUN
ajird-1101	314	15	,	,	PUNCT
ajird-1101	314	16	staff	staff	NOUN
ajird-1101	314	17	empathy	empathy	NOUN
ajird-1101	314	18	,	,	PUNCT
ajird-1101	314	19	waiting	wait	VERB
ajird-1101	314	20	environment	environment	NOUN
ajird-1101	314	21	and	and	CCONJ
ajird-1101	314	22	perceived	perceive	VERB
ajird-1101	314	23	waiting	waiting	NOUN
ajird-1101	314	24	time	time	NOUN
ajird-1101	314	25	on	on	ADP
ajird-1101	314	26	positive	positive	ADJ
ajird-1101	314	27	word	word	NOUN
ajird-1101	314	28	of	of	ADP
ajird-1101	314	29	mouth	mouth	NOUN
ajird-1101	314	30	with	with	ADP
ajird-1101	314	31	beta	beta	NOUN
ajird-1101	314	32	(	(	PUNCT
ajird-1101	314	33	β	β	NOUN
ajird-1101	314	34	)	)	PUNCT
ajird-1101	314	35	values	value	NOUN
ajird-1101	314	36	of	of	ADP
ajird-1101	314	37	0.652	0.652	NUM
ajird-1101	314	38	,	,	PUNCT
ajird-1101	314	39	0.687	0.687	NUM
ajird-1101	314	40	,	,	PUNCT
ajird-1101	314	41	0.491	0.491	NUM
ajird-1101	314	42	and	and	CCONJ
ajird-1101	314	43	0.428	0.428	NUM
ajird-1101	314	44	respectively	respectively	ADV
ajird-1101	314	45	.	.	PUNCT
ajird-1101	315	1	the	the	DET
ajird-1101	315	2	findings	finding	NOUN
ajird-1101	315	3	of	of	ADP
ajird-1101	315	4	this	this	DET
ajird-1101	315	5	study	study	NOUN
ajird-1101	315	6	demonstrate	demonstrate	VERB
ajird-1101	315	7	that	that	SCONJ
ajird-1101	315	8	waiting	wait	VERB
ajird-1101	315	9	line	line	NOUN
ajird-1101	315	10	management	management	NOUN
ajird-1101	315	11	is	be	AUX
ajird-1101	315	12	critical	critical	ADJ
ajird-1101	315	13	to	to	ADP
ajird-1101	315	14	satisfying	satisfy	VERB
ajird-1101	315	15	customers	customer	NOUN
ajird-1101	315	16	of	of	ADP
ajird-1101	315	17	fast	fast	ADJ
ajird-1101	315	18	food	food	NOUN
ajird-1101	315	19	restaurants	restaurant	NOUN
ajird-1101	315	20	.	.	PUNCT
ajird-1101	316	1	it	it	PRON
ajird-1101	316	2	has	have	AUX
ajird-1101	316	3	become	become	VERB
ajird-1101	316	4	essential	essential	ADJ
ajird-1101	316	5	to	to	ADP
ajird-1101	316	6	the	the	DET
ajird-1101	316	7	level	level	NOUN
ajird-1101	316	8	of	of	ADP
ajird-1101	316	9	consumers	consumer	NOUN
ajird-1101	316	10	’	'	PUNCT
ajird-1101	316	11	satisfaction	satisfaction	NOUN
ajird-1101	316	12	and	and	CCONJ
ajird-1101	316	13	their	their	PRON
ajird-1101	316	14	overall	overall	ADJ
ajird-1101	316	15	dining	dining	NOUN
ajird-1101	316	16	experience	experience	NOUN
ajird-1101	316	17	because	because	SCONJ
ajird-1101	316	18	they	they	PRON
ajird-1101	316	19	desire	desire	VERB
ajird-1101	316	20	prompt	prompt	ADJ
ajird-1101	316	21	service	service	NOUN
ajird-1101	316	22	delivery	delivery	NOUN
ajird-1101	316	23	with	with	ADP
ajird-1101	316	24	a	a	DET
ajird-1101	316	25	touch	touch	NOUN
ajird-1101	316	26	of	of	ADP
ajird-1101	316	27	professionalism	professionalism	NOUN
ajird-1101	316	28	and	and	CCONJ
ajird-1101	316	29	courtesy	courtesy	NOUN
ajird-1101	316	30	.	.	PUNCT
ajird-1101	317	1	in	in	ADP
ajird-1101	317	2	line	line	NOUN
ajird-1101	317	3	with	with	ADP
ajird-1101	317	4	the	the	DET
ajird-1101	317	5	result	result	NOUN
ajird-1101	317	6	of	of	ADP
ajird-1101	317	7	this	this	DET
ajird-1101	317	8	study	study	NOUN
ajird-1101	317	9	,	,	PUNCT
ajird-1101	317	10	wang	wang	PROPN
ajird-1101	317	11	et	et	PROPN
ajird-1101	317	12	al	al	PROPN
ajird-1101	317	13	.	.	PROPN
ajird-1101	318	1	(	(	PUNCT
ajird-1101	318	2	2012	2012	NUM
ajird-1101	318	3	)	)	PUNCT
ajird-1101	318	4	found	find	VERB
ajird-1101	318	5	that	that	PRON
ajird-1101	318	6	queue	queue	NOUN
ajird-1101	318	7	waiting	waiting	NOUN
ajird-1101	318	8	time	time	NOUN
ajird-1101	318	9	management	management	NOUN
ajird-1101	318	10	significantly	significantly	ADV
ajird-1101	318	11	influenced	influence	VERB
ajird-1101	318	12	customer	customer	NOUN
ajird-1101	318	13	satisfaction	satisfaction	NOUN
ajird-1101	318	14	.	.	PUNCT
ajird-1101	319	1	lee	lee	PROPN
ajird-1101	319	2	et	et	PROPN
ajird-1101	319	3	al	al	PROPN
ajird-1101	319	4	.	.	PROPN
ajird-1101	320	1	(	(	PUNCT
ajird-1101	320	2	2019	2019	NUM
ajird-1101	320	3	)	)	PUNCT
ajird-1101	320	4	also	also	ADV
ajird-1101	320	5	found	find	VERB
ajird-1101	320	6	that	that	SCONJ
ajird-1101	320	7	reducing	reduce	VERB
ajird-1101	320	8	waiting	waiting	NOUN
ajird-1101	320	9	time	time	NOUN
ajird-1101	320	10	and	and	CCONJ
ajird-1101	320	11	implementing	implement	VERB
ajird-1101	320	12	a	a	DET
ajird-1101	320	13	virtual	virtual	ADJ
ajird-1101	320	14	queue	queue	NOUN
ajird-1101	320	15	system	system	NOUN
ajird-1101	320	16	significantly	significantly	ADV
ajird-1101	320	17	improved	improve	VERB
ajird-1101	320	18	customer	customer	NOUN
ajird-1101	320	19	satisfaction	satisfaction	NOUN
ajird-1101	320	20	,	,	PUNCT
ajird-1101	320	21	while	while	SCONJ
ajird-1101	320	22	social	social	ADJ
ajird-1101	320	23	distancing	distancing	NOUN
ajird-1101	320	24	did	do	AUX
ajird-1101	320	25	not	not	PART
ajird-1101	320	26	have	have	VERB
ajird-1101	320	27	a	a	DET
ajird-1101	320	28	significant	significant	ADJ
ajird-1101	320	29	effect	effect	NOUN
ajird-1101	320	30	.	.	PUNCT
ajird-1101	321	1	as	as	SCONJ
ajird-1101	321	2	regards	regard	VERB
ajird-1101	321	3	the	the	DET
ajird-1101	321	4	result	result	NOUN
ajird-1101	321	5	on	on	ADP
ajird-1101	321	6	staff	staff	NOUN
ajird-1101	321	7	empathy	empathy	NOUN
ajird-1101	321	8	,	,	PUNCT
ajird-1101	321	9	kim	kim	PROPN
ajird-1101	321	10	and	and	CCONJ
ajird-1101	321	11	chua	chua	PROPN
ajird-1101	321	12	(	(	PUNCT
ajird-1101	321	13	2019	2019	NUM
ajird-1101	321	14	)	)	PUNCT
ajird-1101	321	15	gave	give	VERB
ajird-1101	321	16	a	a	DET
ajird-1101	321	17	similar	similar	ADJ
ajird-1101	321	18	result	result	NOUN
ajird-1101	321	19	in	in	ADP
ajird-1101	321	20	their	their	PRON
ajird-1101	321	21	study	study	NOUN
ajird-1101	321	22	which	which	PRON
ajird-1101	321	23	found	find	VERB
ajird-1101	321	24	that	that	SCONJ
ajird-1101	321	25	competent	competent	ADJ
ajird-1101	321	26	employees	employee	NOUN
ajird-1101	321	27	with	with	ADP
ajird-1101	321	28	courtesy	courtesy	NOUN
ajird-1101	321	29	and	and	CCONJ
ajird-1101	321	30	empathy	empathy	NOUN
ajird-1101	321	31	tend	tend	VERB
ajird-1101	321	32	to	to	PART
ajird-1101	321	33	satisfy	satisfy	VERB
ajird-1101	321	34	their	their	PRON
ajird-1101	321	35	customers	customer	NOUN
ajird-1101	321	36	better	well	ADV
ajird-1101	321	37	.	.	PUNCT
ajird-1101	322	1	the	the	DET
ajird-1101	322	2	results	result	NOUN
ajird-1101	322	3	of	of	ADP
ajird-1101	322	4	other	other	ADJ
ajird-1101	322	5	scholars	scholar	NOUN
ajird-1101	322	6	(	(	PUNCT
ajird-1101	322	7	choi	choi	NOUN
ajird-1101	322	8	,	,	PUNCT
ajird-1101	322	9	et	et	PROPN
ajird-1101	322	10	al	al	PROPN
ajird-1101	322	11	.	.	PROPN
ajird-1101	322	12	,	,	PUNCT
ajird-1101	322	13	2011	2011	NUM
ajird-1101	322	14	;	;	PUNCT
ajird-1101	322	15	jang	jang	PROPN
ajird-1101	322	16	et	et	PROPN
ajird-1101	322	17	al	al	PROPN
ajird-1101	322	18	.	.	PROPN
ajird-1101	322	19	,	,	PUNCT
ajird-1101	322	20	2015	2015	NUM
ajird-1101	322	21	)	)	PUNCT
ajird-1101	322	22	also	also	ADV
ajird-1101	322	23	revealed	reveal	VERB
ajird-1101	322	24	that	that	SCONJ
ajird-1101	322	25	client	client	NOUN
ajird-1101	322	26	satisfaction	satisfaction	NOUN
ajird-1101	322	27	and	and	CCONJ
ajird-1101	322	28	behavioural	behavioural	ADJ
ajird-1101	322	29	intentions	intention	NOUN
ajird-1101	322	30	were	be	AUX
ajird-1101	322	31	impacted	impact	VERB
ajird-1101	322	32	by	by	ADP
ajird-1101	322	33	service	service	NOUN
ajird-1101	322	34	quality	quality	NOUN
ajird-1101	322	35	and	and	CCONJ
ajird-1101	322	36	staff	staff	NOUN
ajird-1101	322	37	competency	competency	NOUN
ajird-1101	322	38	(	(	PUNCT
ajird-1101	322	39	empathy	empathy	NOUN
ajird-1101	322	40	)	)	PUNCT
ajird-1101	322	41	.	.	PUNCT
ajird-1101	323	1	these	these	DET
ajird-1101	323	2	result	result	NOUN
ajird-1101	323	3	proved	prove	VERB
ajird-1101	323	4	that	that	SCONJ
ajird-1101	323	5	customers	customer	NOUN
ajird-1101	323	6	'	'	PART
ajird-1101	323	7	happiness	happiness	NOUN
ajird-1101	323	8	and	and	CCONJ
ajird-1101	323	9	future	future	ADJ
ajird-1101	323	10	actions	action	NOUN
ajird-1101	323	11	(	(	PUNCT
ajird-1101	323	12	referrals	referral	NOUN
ajird-1101	323	13	and	and	CCONJ
ajird-1101	323	14	repurchase	repurchase	VERB
ajird-1101	323	15	)	)	PUNCT
ajird-1101	323	16	were	be	AUX
ajird-1101	323	17	shown	show	VERB
ajird-1101	323	18	to	to	PART
ajird-1101	323	19	be	be	AUX
ajird-1101	323	20	substantially	substantially	ADV
ajird-1101	323	21	affected	affect	VERB
ajird-1101	323	22	by	by	ADP
ajird-1101	323	23	service	service	NOUN
ajird-1101	323	24	quality	quality	NOUN
ajird-1101	323	25	and	and	CCONJ
ajird-1101	323	26	employee	employee	NOUN
ajird-1101	323	27	competency	competency	NOUN
ajird-1101	323	28	.	.	PUNCT
ajird-1101	324	1	in	in	ADP
ajird-1101	324	2	corroboration	corroboration	NOUN
ajird-1101	324	3	with	with	ADP
ajird-1101	324	4	our	our	PRON
ajird-1101	324	5	finding	finding	NOUN
ajird-1101	324	6	,	,	PUNCT
ajird-1101	324	7	the	the	DET
ajird-1101	324	8	findings	finding	NOUN
ajird-1101	324	9	of	of	ADP
ajird-1101	324	10	these	these	DET
ajird-1101	324	11	studies	study	NOUN
ajird-1101	324	12	revealed	reveal	VERB
ajird-1101	324	13	that	that	SCONJ
ajird-1101	324	14	employees	employee	NOUN
ajird-1101	324	15	’	’	PART
ajird-1101	324	16	competency	competency	NOUN
ajird-1101	324	17	especially	especially	ADV
ajird-1101	324	18	empathic	empathic	ADJ
ajird-1101	324	19	skills	skill	NOUN
ajird-1101	324	20	greatly	greatly	ADV
ajird-1101	324	21	impact	impact	VERB
ajird-1101	324	22	the	the	DET
ajird-1101	324	23	level	level	NOUN
ajird-1101	324	24	of	of	ADP
ajird-1101	324	25	customers	customer	NOUN
ajird-1101	324	26	’	'	PUNCT
ajird-1101	324	27	satisfaction	satisfaction	NOUN
ajird-1101	324	28	.	.	PUNCT
ajird-1101	325	1	this	this	PRON
ajird-1101	325	2	revealed	reveal	VERB
ajird-1101	325	3	clearly	clearly	ADV
ajird-1101	325	4	that	that	SCONJ
ajird-1101	325	5	to	to	PART
ajird-1101	325	6	engender	engender	VERB
ajird-1101	325	7	customers	customer	NOUN
ajird-1101	325	8	’	'	PUNCT
ajird-1101	325	9	satisfaction	satisfaction	NOUN
ajird-1101	325	10	and	and	CCONJ
ajird-1101	325	11	positive	positive	ADJ
ajird-1101	325	12	referral	referral	NOUN
ajird-1101	325	13	,	,	PUNCT
ajird-1101	325	14	it	it	PRON
ajird-1101	325	15	takes	take	VERB
ajird-1101	325	16	competent	competent	ADJ
ajird-1101	325	17	and	and	CCONJ
ajird-1101	325	18	empathic	empathic	ADJ
ajird-1101	325	19	employee	employee	NOUN
ajird-1101	325	20	to	to	PART
ajird-1101	325	21	attend	attend	VERB
ajird-1101	325	22	to	to	ADP
ajird-1101	325	23	customers	customer	NOUN
ajird-1101	325	24	’	'	PUNCT
ajird-1101	325	25	needs	need	NOUN
ajird-1101	325	26	in	in	ADP
ajird-1101	325	27	a	a	DET
ajird-1101	325	28	pleasing	pleasing	ADJ
ajird-1101	325	29	manner	manner	NOUN
ajird-1101	325	30	.	.	PUNCT
ajird-1101	326	1	the	the	DET
ajird-1101	326	2	finding	finding	NOUN
ajird-1101	326	3	of	of	ADP
ajird-1101	326	4	this	this	DET
ajird-1101	326	5	study	study	NOUN
ajird-1101	326	6	as	as	ADP
ajird-1101	326	7	regards	regard	NOUN
ajird-1101	326	8	to	to	ADP
ajird-1101	326	9	waiting	wait	VERB
ajird-1101	326	10	environment	environment	NOUN
ajird-1101	326	11	is	be	AUX
ajird-1101	326	12	in	in	ADP
ajird-1101	326	13	tandem	tandem	NOUN
ajird-1101	326	14	with	with	ADP
ajird-1101	326	15	previous	previous	ADJ
ajird-1101	326	16	findings	finding	NOUN
ajird-1101	326	17	in	in	ADP
ajird-1101	326	18	the	the	DET
ajird-1101	326	19	banking	banking	NOUN
ajird-1101	326	20	industry	industry	NOUN
ajird-1101	326	21	(	(	PUNCT
ajird-1101	326	22	hussain	hussain	PROPN
ajird-1101	326	23	&	&	CCONJ
ajird-1101	326	24	al	al	PROPN
ajird-1101	326	25	nasser	nasser	PROPN
ajird-1101	326	26	,	,	PUNCT
ajird-1101	326	27	2015	2015	NUM
ajird-1101	326	28	)	)	PUNCT
ajird-1101	326	29	where	where	SCONJ
ajird-1101	326	30	it	it	PRON
ajird-1101	326	31	was	be	AUX
ajird-1101	326	32	established	establish	VERB
ajird-1101	326	33	that	that	SCONJ
ajird-1101	326	34	waiting	wait	VERB
ajird-1101	326	35	environment	environment	NOUN
ajird-1101	326	36	plays	play	VERB
ajird-1101	326	37	a	a	DET
ajird-1101	326	38	pivotal	pivotal	ADJ
ajird-1101	326	39	role	role	NOUN
ajird-1101	326	40	on	on	ADP
ajird-1101	326	41	customers	customer	NOUN
ajird-1101	326	42	’	'	PUNCT
ajird-1101	326	43	satisfaction	satisfaction	NOUN
ajird-1101	326	44	.	.	PUNCT
ajird-1101	327	1	this	this	PRON
ajird-1101	327	2	is	be	AUX
ajird-1101	327	3	not	not	PART
ajird-1101	327	4	far	far	ADV
ajird-1101	327	5	from	from	ADP
ajird-1101	327	6	reality	reality	NOUN
ajird-1101	327	7	;	;	PUNCT
ajird-1101	327	8	a	a	DET
ajird-1101	327	9	serene	serene	ADJ
ajird-1101	327	10	and	and	CCONJ
ajird-1101	327	11	comfortable	comfortable	ADJ
ajird-1101	327	12	waiting	waiting	NOUN
ajird-1101	327	13	area	area	NOUN
ajird-1101	327	14	could	could	AUX
ajird-1101	327	15	enable	enable	VERB
ajird-1101	327	16	customers	customer	NOUN
ajird-1101	327	17	feel	feel	VERB
ajird-1101	327	18	relaxed	relaxed	ADJ
ajird-1101	327	19	during	during	ADP
ajird-1101	327	20	their	their	PRON
ajird-1101	327	21	waiting	waiting	NOUN
ajird-1101	327	22	period	period	NOUN
ajird-1101	327	23	,	,	PUNCT
ajird-1101	327	24	which	which	PRON
ajird-1101	327	25	could	could	AUX
ajird-1101	327	26	eventually	eventually	ADV
ajird-1101	327	27	improve	improve	VERB
ajird-1101	327	28	their	their	PRON
ajird-1101	327	29	overall	overall	ADJ
ajird-1101	327	30	dining	dining	NOUN
ajird-1101	327	31	experience	experience	NOUN
ajird-1101	327	32	.	.	PUNCT
ajird-1101	328	1	aesthetics	aesthetic	NOUN
ajird-1101	328	2	,	,	PUNCT
ajird-1101	328	3	light	light	ADJ
ajird-1101	328	4	music	music	NOUN
ajird-1101	328	5	,	,	PUNCT
ajird-1101	328	6	cleanliness	cleanliness	NOUN
ajird-1101	328	7	,	,	PUNCT
ajird-1101	328	8	lighting	lighting	NOUN
ajird-1101	328	9	,	,	PUNCT
ajird-1101	328	10	temperature	temperature	NOUN
ajird-1101	328	11	,	,	PUNCT
ajird-1101	328	12	and	and	CCONJ
ajird-1101	328	13	seating	seating	NOUN
ajird-1101	328	14	arrangements	arrangement	NOUN
ajird-1101	328	15	are	be	AUX
ajird-1101	328	16	few	few	ADJ
ajird-1101	328	17	of	of	ADP
ajird-1101	328	18	both	both	CCONJ
ajird-1101	328	19	the	the	DET
ajird-1101	328	20	psychological	psychological	ADJ
ajird-1101	328	21	and	and	CCONJ
ajird-1101	328	22	physical	physical	ADJ
ajird-1101	328	23	features	feature	NOUN
ajird-1101	328	24	of	of	ADP
ajird-1101	328	25	the	the	DET
ajird-1101	328	26	waiting	waiting	NOUN
ajird-1101	328	27	area	area	NOUN
ajird-1101	328	28	that	that	PRON
ajird-1101	328	29	could	could	AUX
ajird-1101	328	30	promote	promote	VERB
ajird-1101	328	31	customers	customer	NOUN
ajird-1101	328	32	'	'	PART
ajird-1101	328	33	levels	level	NOUN
ajird-1101	328	34	of	of	ADP
ajird-1101	328	35	happiness	happiness	NOUN
ajird-1101	328	36	and	and	CCONJ
ajird-1101	328	37	loyalty	loyalty	NOUN
ajird-1101	328	38	to	to	ADP
ajird-1101	328	39	quick	quick	ADJ
ajird-1101	328	40	service	service	NOUN
ajird-1101	328	41	restaurants	restaurant	NOUN
ajird-1101	328	42	(	(	PUNCT
ajird-1101	328	43	kim	kim	PROPN
ajird-1101	328	44	et	et	PROPN
ajird-1101	328	45	al	al	PROPN
ajird-1101	328	46	.	.	PROPN
ajird-1101	328	47	,	,	PUNCT
ajird-1101	328	48	2020	2020	NUM
ajird-1101	328	49	)	)	PUNCT
ajird-1101	328	50	.	.	PUNCT
ajird-1101	329	1	lastly	lastly	ADV
ajird-1101	329	2	,	,	PUNCT
ajird-1101	329	3	our	our	PRON
ajird-1101	329	4	finding	finding	NOUN
ajird-1101	329	5	on	on	ADP
ajird-1101	329	6	perceived	perceive	VERB
ajird-1101	329	7	waiting	waiting	NOUN
ajird-1101	329	8	time	time	NOUN
ajird-1101	329	9	and	and	CCONJ
ajird-1101	329	10	customers	customer	NOUN
ajird-1101	329	11	’	'	PUNCT
ajird-1101	329	12	satisfaction	satisfaction	NOUN
ajird-1101	329	13	was	be	AUX
ajird-1101	329	14	supported	support	VERB
ajird-1101	329	15	by	by	ADP
ajird-1101	329	16	previous	previous	ADJ
ajird-1101	329	17	empirical	empirical	ADJ
ajird-1101	329	18	investigations	investigation	NOUN
ajird-1101	329	19	.	.	PUNCT
ajird-1101	330	1	kumar	kumar	PROPN
ajird-1101	330	2	and	and	CCONJ
ajird-1101	330	3	gupta	gupta	PROPN
ajird-1101	330	4	(	(	PUNCT
ajird-1101	330	5	2018	2018	NUM
ajird-1101	330	6	)	)	PUNCT
ajird-1101	330	7	found	find	VERB
ajird-1101	330	8	that	that	SCONJ
ajird-1101	330	9	when	when	SCONJ
ajird-1101	330	10	perceived	perceive	VERB
ajird-1101	330	11	waiting	waiting	NOUN
ajird-1101	330	12	time	time	NOUN
ajird-1101	330	13	rises	rise	NOUN
ajird-1101	330	14	,	,	PUNCT
ajird-1101	330	15	customers	customer	NOUN
ajird-1101	330	16	’	'	PUNCT
ajird-1101	330	17	satisfaction	satisfaction	NOUN
ajird-1101	330	18	levels	level	NOUN
ajird-1101	330	19	decrease	decrease	VERB
ajird-1101	330	20	.	.	PUNCT
ajird-1101	331	1	this	this	PRON
ajird-1101	331	2	is	be	AUX
ajird-1101	331	3	because	because	SCONJ
ajird-1101	331	4	customers	customer	NOUN
ajird-1101	331	5	anticipate	anticipate	VERB
ajird-1101	331	6	the	the	DET
ajird-1101	331	7	waiting	waiting	NOUN
ajird-1101	331	8	time	time	NOUN
ajird-1101	331	9	before	before	ADP
ajird-1101	331	10	visiting	visit	VERB
ajird-1101	331	11	eateries	eatery	NOUN
ajird-1101	331	12	.	.	PUNCT
ajird-1101	332	1	dissatisfaction	dissatisfaction	NOUN
ajird-1101	332	2	occurs	occur	VERB
ajird-1101	332	3	when	when	SCONJ
ajird-1101	332	4	the	the	DET
ajird-1101	332	5	real	real	ADJ
ajird-1101	332	6	waiting	waiting	NOUN
ajird-1101	332	7	time	time	NOUN
ajird-1101	332	8	exceeds	exceed	VERB
ajird-1101	332	9	the	the	DET
ajird-1101	332	10	perceived	perceive	VERB
ajird-1101	332	11	time	time	NOUN
ajird-1101	332	12	.	.	PUNCT
ajird-1101	333	1	customers	customer	NOUN
ajird-1101	333	2	especially	especially	ADV
ajird-1101	333	3	in	in	ADP
ajird-1101	333	4	the	the	DET
ajird-1101	333	5	fast	fast	ADJ
ajird-1101	333	6	food	food	NOUN
ajird-1101	333	7	restaurants	restaurant	NOUN
ajird-1101	333	8	american	american	ADJ
ajird-1101	333	9	journal	journal	PROPN
ajird-1101	333	10	of	of	ADP
ajird-1101	333	11	interdisciplinary	interdisciplinary	ADJ
ajird-1101	333	12	research	research	NOUN
ajird-1101	333	13	and	and	CCONJ
ajird-1101	333	14	development	development	NOUN
ajird-1101	333	15	issn	issn	PROPN
ajird-1101	333	16	online	online	NOUN
ajird-1101	333	17	:	:	PUNCT
ajird-1101	333	18	2771	2771	NUM
ajird-1101	333	19	-	-	SYM
ajird-1101	333	20	8948	8948	NUM
ajird-1101	333	21	website	website	NOUN
ajird-1101	333	22	:	:	PUNCT
ajird-1101	333	23	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	333	24	volume	volume	NOUN
ajird-1101	333	25	27	27	NUM
ajird-1101	333	26	,	,	PUNCT
ajird-1101	333	27	april	april	PROPN
ajird-1101	333	28	2024	2024	NUM
ajird-1101	333	29	137	137	NUM
ajird-1101	333	30	|	|	ADV
ajird-1101	333	31	p	p	NOUN
ajird-1101	333	32	a	a	DET
ajird-1101	333	33	g	g	NOUN
ajird-1101	333	34	e	e	NOUN
ajird-1101	333	35	consistently	consistently	ADV
ajird-1101	333	36	want	want	VERB
ajird-1101	333	37	to	to	PART
ajird-1101	333	38	acquire	acquire	VERB
ajird-1101	333	39	services	service	NOUN
ajird-1101	333	40	promptly	promptly	ADV
ajird-1101	333	41	and	and	CCONJ
ajird-1101	333	42	enjoyably	enjoyably	ADV
ajird-1101	333	43	.	.	PUNCT
ajird-1101	334	1	if	if	SCONJ
ajird-1101	334	2	it	it	PRON
ajird-1101	334	3	takes	take	VERB
ajird-1101	334	4	a	a	DET
ajird-1101	334	5	long	long	ADJ
ajird-1101	334	6	time	time	NOUN
ajird-1101	334	7	,	,	PUNCT
ajird-1101	334	8	consumers	consumer	NOUN
ajird-1101	334	9	may	may	AUX
ajird-1101	334	10	feel	feel	VERB
ajird-1101	334	11	bored	bored	ADJ
ajird-1101	334	12	and	and	CCONJ
ajird-1101	334	13	disheartened	dishearten	VERB
ajird-1101	334	14	(	(	PUNCT
ajird-1101	334	15	dabholkar	dabholkar	NOUN
ajird-1101	334	16	,	,	PUNCT
ajird-1101	334	17	2015	2015	NUM
ajird-1101	334	18	;	;	PUNCT
ajird-1101	334	19	kim	kim	PROPN
ajird-1101	334	20	&	&	CCONJ
ajird-1101	334	21	hyun	hyun	PROPN
ajird-1101	334	22	,	,	PUNCT
ajird-1101	334	23	2018	2018	NUM
ajird-1101	334	24	;	;	PUNCT
ajird-1101	334	25	lee	lee	PROPN
ajird-1101	334	26	et	et	PROPN
ajird-1101	334	27	al	al	PROPN
ajird-1101	334	28	.	.	PROPN
ajird-1101	334	29	,	,	PUNCT
ajird-1101	334	30	2018	2018	NUM
ajird-1101	334	31	)	)	PUNCT
ajird-1101	334	32	.	.	PUNCT
ajird-1101	335	1	conclusions	conclusion	NOUN
ajird-1101	335	2	and	and	CCONJ
ajird-1101	335	3	implications	implication	NOUN
ajird-1101	335	4	of	of	ADP
ajird-1101	335	5	the	the	DET
ajird-1101	335	6	study	study	NOUN
ajird-1101	335	7	this	this	DET
ajird-1101	335	8	study	study	NOUN
ajird-1101	335	9	set	set	VERB
ajird-1101	335	10	out	out	ADP
ajird-1101	335	11	to	to	PART
ajird-1101	335	12	empirically	empirically	ADV
ajird-1101	335	13	establish	establish	VERB
ajird-1101	335	14	the	the	DET
ajird-1101	335	15	relationship	relationship	NOUN
ajird-1101	335	16	between	between	ADP
ajird-1101	335	17	waiting	wait	VERB
ajird-1101	335	18	line	line	NOUN
ajird-1101	335	19	management	management	NOUN
ajird-1101	335	20	(	(	PUNCT
ajird-1101	335	21	as	as	SCONJ
ajird-1101	335	22	dimensioned	dimension	VERB
ajird-1101	335	23	by	by	ADP
ajird-1101	335	24	customer	customer	NOUN
ajird-1101	335	25	engagement	engagement	NOUN
ajird-1101	335	26	,	,	PUNCT
ajird-1101	335	27	staff	staff	NOUN
ajird-1101	335	28	empathy	empathy	NOUN
ajird-1101	335	29	,	,	PUNCT
ajird-1101	335	30	waiting	wait	VERB
ajird-1101	335	31	environment	environment	NOUN
ajird-1101	335	32	and	and	CCONJ
ajird-1101	335	33	perceived	perceive	VERB
ajird-1101	335	34	waiting	waiting	NOUN
ajird-1101	335	35	time	time	NOUN
ajird-1101	335	36	)	)	PUNCT
ajird-1101	335	37	and	and	CCONJ
ajird-1101	335	38	customer	customer	NOUN
ajird-1101	335	39	satisfaction	satisfaction	NOUN
ajird-1101	335	40	(	(	PUNCT
ajird-1101	335	41	as	as	SCONJ
ajird-1101	335	42	measured	measure	VERB
ajird-1101	335	43	with	with	ADP
ajird-1101	335	44	positive	positive	ADJ
ajird-1101	335	45	word	word	NOUN
ajird-1101	335	46	of	of	ADP
ajird-1101	335	47	mouth	mouth	NOUN
ajird-1101	335	48	)	)	PUNCT
ajird-1101	335	49	.	.	PUNCT
ajird-1101	336	1	the	the	DET
ajird-1101	336	2	results	result	NOUN
ajird-1101	336	3	revealed	reveal	VERB
ajird-1101	336	4	that	that	SCONJ
ajird-1101	336	5	these	these	DET
ajird-1101	336	6	dimensions	dimension	NOUN
ajird-1101	336	7	have	have	VERB
ajird-1101	336	8	significant	significant	ADJ
ajird-1101	336	9	and	and	CCONJ
ajird-1101	336	10	moderately	moderately	ADV
ajird-1101	336	11	positive	positive	ADJ
ajird-1101	336	12	correlations	correlation	NOUN
ajird-1101	336	13	with	with	ADP
ajird-1101	336	14	positive	positive	ADJ
ajird-1101	336	15	word	word	NOUN
ajird-1101	336	16	of	of	ADP
ajird-1101	336	17	mouth	mouth	NOUN
ajird-1101	336	18	.	.	PUNCT
ajird-1101	337	1	therefore	therefore	ADV
ajird-1101	337	2	,	,	PUNCT
ajird-1101	337	3	the	the	DET
ajird-1101	337	4	study	study	NOUN
ajird-1101	337	5	concludes	conclude	VERB
ajird-1101	337	6	that	that	SCONJ
ajird-1101	337	7	waiting	wait	VERB
ajird-1101	337	8	line	line	NOUN
ajird-1101	337	9	management	management	NOUN
ajird-1101	337	10	is	be	AUX
ajird-1101	337	11	a	a	DET
ajird-1101	337	12	relatively	relatively	ADV
ajird-1101	337	13	good	good	ADJ
ajird-1101	337	14	antecedent	antecedent	NOUN
ajird-1101	337	15	of	of	ADP
ajird-1101	337	16	customer	customer	NOUN
ajird-1101	337	17	satisfaction	satisfaction	NOUN
ajird-1101	337	18	.	.	PUNCT
ajird-1101	338	1	however	however	ADV
ajird-1101	338	2	,	,	PUNCT
ajird-1101	338	3	with	with	ADP
ajird-1101	338	4	a	a	DET
ajird-1101	338	5	collective	collective	ADJ
ajird-1101	338	6	r2	r2	NOUN
ajird-1101	338	7	value	value	NOUN
ajird-1101	338	8	of	of	ADP
ajird-1101	338	9	0.481	0.481	NUM
ajird-1101	338	10	,	,	PUNCT
ajird-1101	338	11	implying	imply	VERB
ajird-1101	338	12	a	a	DET
ajird-1101	338	13	48	48	NUM
ajird-1101	338	14	%	%	NOUN
ajird-1101	338	15	predictive	predictive	ADJ
ajird-1101	338	16	capacity	capacity	NOUN
ajird-1101	338	17	,	,	PUNCT
ajird-1101	338	18	other	other	ADJ
ajird-1101	338	19	factors	factor	NOUN
ajird-1101	338	20	not	not	PART
ajird-1101	338	21	accommodated	accommodate	VERB
ajird-1101	338	22	in	in	ADP
ajird-1101	338	23	the	the	DET
ajird-1101	338	24	model	model	NOUN
ajird-1101	338	25	account	account	NOUN
ajird-1101	338	26	for	for	ADP
ajird-1101	338	27	the	the	DET
ajird-1101	338	28	remaining	remain	VERB
ajird-1101	338	29	52	52	NUM
ajird-1101	338	30	%	%	NOUN
ajird-1101	338	31	;	;	PUNCT
ajird-1101	338	32	and	and	CCONJ
ajird-1101	338	33	should	should	AUX
ajird-1101	338	34	be	be	AUX
ajird-1101	338	35	controlled	control	VERB
ajird-1101	338	36	for	for	ADP
ajird-1101	338	37	maximum	maximum	ADJ
ajird-1101	338	38	impact	impact	NOUN
ajird-1101	338	39	of	of	ADP
ajird-1101	338	40	the	the	DET
ajird-1101	338	41	predictor	predictor	NOUN
ajird-1101	338	42	variables	variable	VERB
ajird-1101	338	43	on	on	ADP
ajird-1101	338	44	the	the	DET
ajird-1101	338	45	dependent	dependent	ADJ
ajird-1101	338	46	variable	variable	NOUN
ajird-1101	338	47	.	.	PUNCT
ajird-1101	339	1	these	these	DET
ajird-1101	339	2	findings	finding	NOUN
ajird-1101	339	3	give	give	VERB
ajird-1101	339	4	useful	useful	ADJ
ajird-1101	339	5	insights	insight	NOUN
ajird-1101	339	6	into	into	ADP
ajird-1101	339	7	the	the	DET
ajird-1101	339	8	complex	complex	ADJ
ajird-1101	339	9	dynamics	dynamic	NOUN
ajird-1101	339	10	of	of	ADP
ajird-1101	339	11	customer	customer	NOUN
ajird-1101	339	12	satisfaction	satisfaction	NOUN
ajird-1101	339	13	in	in	ADP
ajird-1101	339	14	quick	quick	ADJ
ajird-1101	339	15	-	-	PUNCT
ajird-1101	339	16	service	service	NOUN
ajird-1101	339	17	restaurants	restaurant	NOUN
ajird-1101	339	18	(	(	PUNCT
ajird-1101	339	19	qsrs	qsr	NOUN
ajird-1101	339	20	)	)	PUNCT
ajird-1101	339	21	in	in	ADP
ajird-1101	339	22	rivers	river	NOUN
ajird-1101	339	23	state	state	PROPN
ajird-1101	339	24	,	,	PUNCT
ajird-1101	339	25	nigeria	nigeria	PROPN
ajird-1101	339	26	.	.	PUNCT
ajird-1101	340	1	these	these	DET
ajird-1101	340	2	insights	insight	NOUN
ajird-1101	340	3	have	have	VERB
ajird-1101	340	4	practical	practical	ADJ
ajird-1101	340	5	implications	implication	NOUN
ajird-1101	340	6	that	that	PRON
ajird-1101	340	7	could	could	AUX
ajird-1101	340	8	guide	guide	VERB
ajird-1101	340	9	operations	operation	NOUN
ajird-1101	340	10	managers	manager	NOUN
ajird-1101	340	11	in	in	ADP
ajird-1101	340	12	quick	quick	ADJ
ajird-1101	340	13	service	service	NOUN
ajird-1101	340	14	restaurants	restaurant	NOUN
ajird-1101	340	15	in	in	ADP
ajird-1101	340	16	making	make	VERB
ajird-1101	340	17	strategies	strategy	NOUN
ajird-1101	340	18	to	to	ADP
ajird-1101	340	19	improving	improve	VERB
ajird-1101	340	20	customers	customer	NOUN
ajird-1101	340	21	’	'	PUNCT
ajird-1101	340	22	satisfaction	satisfaction	NOUN
ajird-1101	340	23	in	in	ADP
ajird-1101	340	24	their	their	PRON
ajird-1101	340	25	fast	fast	ADJ
ajird-1101	340	26	food	food	NOUN
ajird-1101	340	27	establishments	establishment	NOUN
ajird-1101	340	28	.	.	PUNCT
ajird-1101	341	1	the	the	DET
ajird-1101	341	2	research	research	NOUN
ajird-1101	341	3	elucidated	elucidate	VERB
ajird-1101	341	4	the	the	DET
ajird-1101	341	5	primary	primary	ADJ
ajird-1101	341	6	elements	element	NOUN
ajird-1101	341	7	that	that	PRON
ajird-1101	341	8	have	have	VERB
ajird-1101	341	9	a	a	DET
ajird-1101	341	10	substantial	substantial	ADJ
ajird-1101	341	11	impact	impact	NOUN
ajird-1101	341	12	on	on	ADP
ajird-1101	341	13	consumer	consumer	NOUN
ajird-1101	341	14	satisfaction	satisfaction	NOUN
ajird-1101	341	15	,	,	PUNCT
ajird-1101	341	16	as	as	SCONJ
ajird-1101	341	17	measured	measure	VERB
ajird-1101	341	18	by	by	ADP
ajird-1101	341	19	positive	positive	ADJ
ajird-1101	341	20	word	word	NOUN
ajird-1101	341	21	of	of	ADP
ajird-1101	341	22	mouth	mouth	NOUN
ajird-1101	341	23	.	.	PUNCT
ajird-1101	342	1	the	the	DET
ajird-1101	342	2	robust	robust	ADJ
ajird-1101	342	3	positive	positive	ADJ
ajird-1101	342	4	impact	impact	NOUN
ajird-1101	342	5	of	of	ADP
ajird-1101	342	6	staff	staff	NOUN
ajird-1101	342	7	empathy	empathy	NOUN
ajird-1101	342	8	and	and	CCONJ
ajird-1101	342	9	customer	customer	NOUN
ajird-1101	342	10	involvement	involvement	NOUN
ajird-1101	342	11	on	on	ADP
ajird-1101	342	12	positive	positive	ADJ
ajird-1101	342	13	word	word	NOUN
ajird-1101	342	14	of	of	ADP
ajird-1101	342	15	mouth	mouth	NOUN
ajird-1101	342	16	emphasizes	emphasize	VERB
ajird-1101	342	17	the	the	DET
ajird-1101	342	18	crucial	crucial	ADJ
ajird-1101	342	19	significance	significance	NOUN
ajird-1101	342	20	of	of	ADP
ajird-1101	342	21	these	these	DET
ajird-1101	342	22	factors	factor	NOUN
ajird-1101	342	23	in	in	ADP
ajird-1101	342	24	cultivating	cultivate	VERB
ajird-1101	342	25	a	a	DET
ajird-1101	342	26	favourable	favourable	ADJ
ajird-1101	342	27	customer	customer	NOUN
ajird-1101	342	28	experience	experience	NOUN
ajird-1101	342	29	.	.	PUNCT
ajird-1101	343	1	furthermore	furthermore	ADV
ajird-1101	343	2	,	,	PUNCT
ajird-1101	343	3	the	the	DET
ajird-1101	343	4	correlations	correlation	NOUN
ajird-1101	343	5	between	between	ADP
ajird-1101	343	6	the	the	DET
ajird-1101	343	7	waiting	waiting	NOUN
ajird-1101	343	8	environment	environment	NOUN
ajird-1101	343	9	,	,	PUNCT
ajird-1101	343	10	perceived	perceive	VERB
ajird-1101	343	11	waiting	waiting	NOUN
ajird-1101	343	12	time	time	NOUN
ajird-1101	343	13	and	and	CCONJ
ajird-1101	343	14	positive	positive	ADJ
ajird-1101	343	15	word	word	NOUN
ajird-1101	343	16	of	of	ADP
ajird-1101	343	17	mouth	mouth	NOUN
ajird-1101	343	18	emphasizes	emphasize	VERB
ajird-1101	343	19	the	the	DET
ajird-1101	343	20	significant	significant	ADJ
ajird-1101	343	21	influence	influence	NOUN
ajird-1101	343	22	of	of	ADP
ajird-1101	343	23	operational	operational	ADJ
ajird-1101	343	24	factors	factor	NOUN
ajird-1101	343	25	on	on	ADP
ajird-1101	343	26	customer	customer	NOUN
ajird-1101	343	27	satisfaction	satisfaction	NOUN
ajird-1101	343	28	in	in	ADP
ajird-1101	343	29	the	the	DET
ajird-1101	343	30	facility	facility	NOUN
ajird-1101	343	31	layout	layout	NOUN
ajird-1101	343	32	of	of	ADP
ajird-1101	343	33	quick	quick	ADJ
ajird-1101	343	34	service	service	NOUN
ajird-1101	343	35	restaurants	restaurant	NOUN
ajird-1101	343	36	(	(	PUNCT
ajird-1101	343	37	qsrs	qsrs	NOUN
ajird-1101	343	38	)	)	PUNCT
ajird-1101	343	39	.	.	PUNCT
ajird-1101	344	1	this	this	PRON
ajird-1101	344	2	indicates	indicate	VERB
ajird-1101	344	3	that	that	SCONJ
ajird-1101	344	4	creating	create	VERB
ajird-1101	344	5	a	a	DET
ajird-1101	344	6	better	well	ADJ
ajird-1101	344	7	waiting	wait	VERB
ajird-1101	344	8	atmosphere	atmosphere	NOUN
ajird-1101	344	9	and	and	CCONJ
ajird-1101	344	10	reducing	reduce	VERB
ajird-1101	344	11	the	the	DET
ajird-1101	344	12	perceived	perceive	VERB
ajird-1101	344	13	waiting	waiting	NOUN
ajird-1101	344	14	times	time	NOUN
ajird-1101	344	15	have	have	VERB
ajird-1101	344	16	a	a	DET
ajird-1101	344	17	major	major	ADJ
ajird-1101	344	18	impact	impact	NOUN
ajird-1101	344	19	on	on	ADP
ajird-1101	344	20	improving	improve	VERB
ajird-1101	344	21	customer	customer	NOUN
ajird-1101	344	22	satisfaction	satisfaction	NOUN
ajird-1101	344	23	.	.	PUNCT
ajird-1101	345	1	these	these	DET
ajird-1101	345	2	observations	observation	NOUN
ajird-1101	345	3	have	have	VERB
ajird-1101	345	4	practical	practical	ADJ
ajird-1101	345	5	consequences	consequence	NOUN
ajird-1101	345	6	for	for	ADP
ajird-1101	345	7	managers	manager	NOUN
ajird-1101	345	8	in	in	ADP
ajird-1101	345	9	the	the	DET
ajird-1101	345	10	quickservice	quickservice	NOUN
ajird-1101	345	11	restaurant	restaurant	NOUN
ajird-1101	345	12	(	(	PUNCT
ajird-1101	345	13	qsr	qsr	PROPN
ajird-1101	345	14	)	)	PUNCT
ajird-1101	345	15	industry	industry	NOUN
ajird-1101	345	16	,	,	PUNCT
ajird-1101	345	17	highlighting	highlight	VERB
ajird-1101	345	18	the	the	DET
ajird-1101	345	19	need	need	NOUN
ajird-1101	345	20	of	of	ADP
ajird-1101	345	21	investing	invest	VERB
ajird-1101	345	22	in	in	ADP
ajird-1101	345	23	the	the	DET
ajird-1101	345	24	development	development	NOUN
ajird-1101	345	25	of	of	ADP
ajird-1101	345	26	enjoyable	enjoyable	ADJ
ajird-1101	345	27	waiting	waiting	NOUN
ajird-1101	345	28	areas	area	NOUN
ajird-1101	345	29	as	as	ADV
ajird-1101	345	30	well	well	ADV
ajird-1101	345	31	as	as	ADP
ajird-1101	345	32	implementing	implement	VERB
ajird-1101	345	33	strategies	strategy	NOUN
ajird-1101	345	34	to	to	PART
ajird-1101	345	35	reduce	reduce	VERB
ajird-1101	345	36	customers	customer	NOUN
ajird-1101	345	37	'	'	PART
ajird-1101	345	38	perception	perception	NOUN
ajird-1101	345	39	of	of	ADP
ajird-1101	345	40	waiting	wait	VERB
ajird-1101	345	41	time	time	NOUN
ajird-1101	345	42	.	.	PUNCT
ajird-1101	346	1	as	as	SCONJ
ajird-1101	346	2	the	the	DET
ajird-1101	346	3	hospitality	hospitality	NOUN
ajird-1101	346	4	business	business	NOUN
ajird-1101	346	5	progresses	progress	VERB
ajird-1101	346	6	,	,	PUNCT
ajird-1101	346	7	it	it	PRON
ajird-1101	346	8	is	be	AUX
ajird-1101	346	9	essential	essential	ADJ
ajird-1101	346	10	for	for	SCONJ
ajird-1101	346	11	qsr	qsr	ADJ
ajird-1101	346	12	enterprises	enterprise	NOUN
ajird-1101	346	13	to	to	PART
ajird-1101	346	14	comprehend	comprehend	VERB
ajird-1101	346	15	and	and	CCONJ
ajird-1101	346	16	tackle	tackle	VERB
ajird-1101	346	17	these	these	DET
ajird-1101	346	18	elements	element	NOUN
ajird-1101	346	19	in	in	ADP
ajird-1101	346	20	order	order	NOUN
ajird-1101	346	21	to	to	PART
ajird-1101	346	22	adjust	adjust	VERB
ajird-1101	346	23	to	to	ADP
ajird-1101	346	24	changing	change	VERB
ajird-1101	346	25	client	client	NOUN
ajird-1101	346	26	tastes	taste	NOUN
ajird-1101	346	27	and	and	CCONJ
ajird-1101	346	28	improve	improve	VERB
ajird-1101	346	29	overall	overall	ADJ
ajird-1101	346	30	service	service	NOUN
ajird-1101	346	31	quality	quality	NOUN
ajird-1101	346	32	.	.	PUNCT
ajird-1101	347	1	recommendations	recommendation	NOUN
ajird-1101	347	2	i.operations	i.operation	NOUN
ajird-1101	347	3	managers	manager	NOUN
ajird-1101	347	4	in	in	ADP
ajird-1101	347	5	qsrs	qsrs	NOUN
ajird-1101	347	6	should	should	AUX
ajird-1101	347	7	endeavour	endeavour	VERB
ajird-1101	347	8	to	to	PART
ajird-1101	347	9	integrate	integrate	VERB
ajird-1101	347	10	innovative	innovative	ADJ
ajird-1101	347	11	technology	technology	NOUN
ajird-1101	347	12	such	such	ADJ
ajird-1101	347	13	as	as	ADP
ajird-1101	347	14	online	online	ADJ
ajird-1101	347	15	delivery	delivery	NOUN
ajird-1101	347	16	systems	system	NOUN
ajird-1101	347	17	,	,	PUNCT
ajird-1101	347	18	virtual	virtual	ADJ
ajird-1101	347	19	queuing	queuing	NOUN
ajird-1101	347	20	and	and	CCONJ
ajird-1101	347	21	the	the	DET
ajird-1101	347	22	use	use	NOUN
ajird-1101	347	23	of	of	ADP
ajird-1101	347	24	mobile	mobile	ADJ
ajird-1101	347	25	apps	app	NOUN
ajird-1101	347	26	to	to	PART
ajird-1101	347	27	enable	enable	VERB
ajird-1101	347	28	their	their	PRON
ajird-1101	347	29	customers	customer	NOUN
ajird-1101	347	30	make	make	VERB
ajird-1101	347	31	orders	order	NOUN
ajird-1101	347	32	online	online	ADJ
ajird-1101	347	33	rather	rather	ADV
ajird-1101	347	34	than	than	ADP
ajird-1101	347	35	visiting	visit	VERB
ajird-1101	347	36	the	the	DET
ajird-1101	347	37	outlets	outlet	NOUN
ajird-1101	347	38	.	.	PUNCT
ajird-1101	348	1	also	also	ADV
ajird-1101	348	2	,	,	PUNCT
ajird-1101	348	3	technology	technology	NOUN
ajird-1101	348	4	could	could	AUX
ajird-1101	348	5	enhance	enhance	VERB
ajird-1101	348	6	communication	communication	NOUN
ajird-1101	348	7	with	with	ADP
ajird-1101	348	8	customers	customer	NOUN
ajird-1101	348	9	.	.	PUNCT
ajird-1101	349	1	for	for	ADP
ajird-1101	349	2	instance	instance	NOUN
ajird-1101	349	3	,	,	PUNCT
ajird-1101	349	4	a	a	DET
ajird-1101	349	5	virtual	virtual	ADJ
ajird-1101	349	6	queue	queue	NOUN
ajird-1101	349	7	allows	allow	VERB
ajird-1101	349	8	customers	customer	NOUN
ajird-1101	349	9	to	to	PART
ajird-1101	349	10	wait	wait	VERB
ajird-1101	349	11	comfortably	comfortably	ADV
ajird-1101	349	12	without	without	ADP
ajird-1101	349	13	physically	physically	ADV
ajird-1101	349	14	being	be	AUX
ajird-1101	349	15	in	in	ADP
ajird-1101	349	16	line	line	NOUN
ajird-1101	349	17	,	,	PUNCT
ajird-1101	349	18	receiving	receive	VERB
ajird-1101	349	19	updates	update	NOUN
ajird-1101	349	20	on	on	ADP
ajird-1101	349	21	their	their	PRON
ajird-1101	349	22	status	status	NOUN
ajird-1101	349	23	via	via	ADP
ajird-1101	349	24	their	their	PRON
ajird-1101	349	25	mobile	mobile	ADJ
ajird-1101	349	26	devices	device	NOUN
ajird-1101	349	27	.	.	PUNCT
ajird-1101	350	1	american	american	PROPN
ajird-1101	350	2	journal	journal	PROPN
ajird-1101	350	3	of	of	ADP
ajird-1101	350	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	350	5	research	research	NOUN
ajird-1101	350	6	and	and	CCONJ
ajird-1101	350	7	development	development	NOUN
ajird-1101	350	8	issn	issn	PROPN
ajird-1101	350	9	online	online	NOUN
ajird-1101	350	10	:	:	PUNCT
ajird-1101	350	11	2771	2771	NUM
ajird-1101	350	12	-	-	SYM
ajird-1101	350	13	8948	8948	NUM
ajird-1101	350	14	website	website	NOUN
ajird-1101	350	15	:	:	PUNCT
ajird-1101	350	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	350	17	volume	volume	NOUN
ajird-1101	350	18	27	27	NUM
ajird-1101	350	19	,	,	PUNCT
ajird-1101	350	20	april	april	PROPN
ajird-1101	350	21	2024	2024	NUM
ajird-1101	350	22	138	138	NUM
ajird-1101	351	1	|	|	ADV
ajird-1101	351	2	p	p	ADP
ajird-1101	351	3	a	a	DET
ajird-1101	351	4	g	g	NOUN
ajird-1101	351	5	e	e	NOUN
ajird-1101	351	6	ii.managers	ii.manager	NOUN
ajird-1101	351	7	of	of	ADP
ajird-1101	351	8	qsrs	qsrs	NOUN
ajird-1101	351	9	should	should	AUX
ajird-1101	351	10	endeavour	endeavour	VERB
ajird-1101	351	11	to	to	PART
ajird-1101	351	12	train	train	VERB
ajird-1101	351	13	,	,	PUNCT
ajird-1101	351	14	motivate	motivate	VERB
ajird-1101	351	15	employees	employee	NOUN
ajird-1101	351	16	to	to	PART
ajird-1101	351	17	interact	interact	VERB
ajird-1101	351	18	with	with	ADP
ajird-1101	351	19	customers	customer	NOUN
ajird-1101	351	20	in	in	ADP
ajird-1101	351	21	a	a	DET
ajird-1101	351	22	friendly	friendly	ADJ
ajird-1101	351	23	manner	manner	NOUN
ajird-1101	351	24	.	.	PUNCT
ajird-1101	352	1	they	they	PRON
ajird-1101	352	2	should	should	AUX
ajird-1101	352	3	provide	provide	VERB
ajird-1101	352	4	a	a	DET
ajird-1101	352	5	friendly	friendly	ADJ
ajird-1101	352	6	organizational	organizational	ADJ
ajird-1101	352	7	climate	climate	NOUN
ajird-1101	352	8	that	that	PRON
ajird-1101	352	9	would	would	AUX
ajird-1101	352	10	stimulate	stimulate	VERB
ajird-1101	352	11	empathy	empathy	NOUN
ajird-1101	352	12	as	as	ADP
ajird-1101	352	13	part	part	NOUN
ajird-1101	352	14	of	of	ADP
ajird-1101	352	15	their	their	PRON
ajird-1101	352	16	organizational	organizational	ADJ
ajird-1101	352	17	culture	culture	NOUN
ajird-1101	352	18	.	.	PUNCT
ajird-1101	353	1	iii.employees	iii.employee	NOUN
ajird-1101	353	2	should	should	AUX
ajird-1101	353	3	be	be	AUX
ajird-1101	353	4	ethical	ethical	ADJ
ajird-1101	353	5	during	during	ADP
ajird-1101	353	6	interaction	interaction	NOUN
ajird-1101	353	7	with	with	ADP
ajird-1101	353	8	customers	customer	NOUN
ajird-1101	353	9	especially	especially	ADV
ajird-1101	353	10	while	while	SCONJ
ajird-1101	353	11	managing	manage	VERB
ajird-1101	353	12	the	the	DET
ajird-1101	353	13	waiting	wait	VERB
ajird-1101	353	14	line	line	NOUN
ajird-1101	353	15	;	;	PUNCT
ajird-1101	353	16	unethical	unethical	ADJ
ajird-1101	353	17	behaviour	behaviour	NOUN
ajird-1101	353	18	such	such	ADJ
ajird-1101	353	19	as	as	ADP
ajird-1101	353	20	bribe	bribe	NOUN
ajird-1101	353	21	or	or	CCONJ
ajird-1101	353	22	favouritism	favouritism	NOUN
ajird-1101	353	23	should	should	AUX
ajird-1101	353	24	be	be	AUX
ajird-1101	353	25	totally	totally	ADV
ajird-1101	353	26	avoided	avoid	VERB
ajird-1101	353	27	.	.	PUNCT
ajird-1101	354	1	however	however	ADV
ajird-1101	354	2	,	,	PUNCT
ajird-1101	354	3	people	people	NOUN
ajird-1101	354	4	with	with	ADP
ajird-1101	354	5	physical	physical	ADJ
ajird-1101	354	6	challenges	challenge	NOUN
ajird-1101	354	7	and	and	CCONJ
ajird-1101	354	8	elderly	elderly	ADJ
ajird-1101	354	9	could	could	AUX
ajird-1101	354	10	be	be	AUX
ajird-1101	354	11	given	give	VERB
ajird-1101	354	12	some	some	DET
ajird-1101	354	13	consideration	consideration	NOUN
ajird-1101	354	14	.	.	PUNCT
ajird-1101	355	1	iv.it	iv.it	PROPN
ajird-1101	355	2	is	be	AUX
ajird-1101	355	3	imperative	imperative	ADJ
ajird-1101	355	4	for	for	SCONJ
ajird-1101	355	5	managers	manager	NOUN
ajird-1101	355	6	of	of	ADP
ajird-1101	355	7	quick	quick	ADJ
ajird-1101	355	8	service	service	NOUN
ajird-1101	355	9	restaurants	restaurant	NOUN
ajird-1101	355	10	to	to	PART
ajird-1101	355	11	periodically	periodically	ADV
ajird-1101	355	12	conduct	conduct	VERB
ajird-1101	355	13	fair	fair	ADJ
ajird-1101	355	14	analysis	analysis	NOUN
ajird-1101	355	15	based	base	VERB
ajird-1101	355	16	of	of	ADP
ajird-1101	355	17	previous	previous	ADJ
ajird-1101	355	18	data	datum	NOUN
ajird-1101	355	19	,	,	PUNCT
ajird-1101	355	20	seasonal	seasonal	ADJ
ajird-1101	355	21	periods	period	NOUN
ajird-1101	355	22	,	,	PUNCT
ajird-1101	355	23	and	and	CCONJ
ajird-1101	355	24	festivities	festivity	NOUN
ajird-1101	355	25	.	.	PUNCT
ajird-1101	356	1	this	this	PRON
ajird-1101	356	2	would	would	AUX
ajird-1101	356	3	enable	enable	VERB
ajird-1101	356	4	them	they	PRON
ajird-1101	356	5	make	make	VERB
ajird-1101	356	6	realistic	realistic	ADJ
ajird-1101	356	7	estimate	estimate	NOUN
ajird-1101	356	8	of	of	ADP
ajird-1101	356	9	demands	demand	NOUN
ajird-1101	356	10	and	and	CCONJ
ajird-1101	356	11	customer	customer	NOUN
ajird-1101	356	12	influx	influx	NOUN
ajird-1101	356	13	and	and	CCONJ
ajird-1101	356	14	adequate	adequate	ADJ
ajird-1101	356	15	preparation	preparation	NOUN
ajird-1101	356	16	to	to	ADP
ajird-1101	356	17	receiving	receive	VERB
ajird-1101	356	18	them	they	PRON
ajird-1101	356	19	.	.	PUNCT
ajird-1101	357	1	v.managers	v.manager	NOUN
ajird-1101	357	2	could	could	AUX
ajird-1101	357	3	use	use	VERB
ajird-1101	357	4	digital	digital	ADJ
ajird-1101	357	5	displays	display	NOUN
ajird-1101	357	6	or	or	CCONJ
ajird-1101	357	7	signage	signage	NOUN
ajird-1101	357	8	,	,	PUNCT
ajird-1101	357	9	artefacts	artefact	NOUN
ajird-1101	357	10	,	,	PUNCT
ajird-1101	357	11	screens	screen	NOUN
ajird-1101	357	12	etc	etc	X
ajird-1101	357	13	.	.	X
ajird-1101	358	1	within	within	ADP
ajird-1101	358	2	their	their	PRON
ajird-1101	358	3	facility	facility	NOUN
ajird-1101	358	4	to	to	PART
ajird-1101	358	5	indulge	indulge	VERB
ajird-1101	358	6	the	the	DET
ajird-1101	358	7	attention	attention	NOUN
ajird-1101	358	8	of	of	ADP
ajird-1101	358	9	customers	customer	NOUN
ajird-1101	358	10	while	while	SCONJ
ajird-1101	358	11	on	on	ADP
ajird-1101	358	12	the	the	DET
ajird-1101	358	13	waiting	wait	VERB
ajird-1101	358	14	line	line	NOUN
ajird-1101	358	15	.	.	PUNCT
ajird-1101	359	1	vi.comfortable	vi.comfortable	VERB
ajird-1101	359	2	waiting	wait	VERB
ajird-1101	359	3	area	area	NOUN
ajird-1101	359	4	:	:	PUNCT
ajird-1101	359	5	it	it	PRON
ajird-1101	359	6	is	be	AUX
ajird-1101	359	7	recommended	recommend	VERB
ajird-1101	359	8	that	that	SCONJ
ajird-1101	359	9	qsrs	qsrs	AUX
ajird-1101	359	10	provide	provide	VERB
ajird-1101	359	11	serene	serene	ADJ
ajird-1101	359	12	and	and	CCONJ
ajird-1101	359	13	comfortable	comfortable	ADJ
ajird-1101	359	14	waiting	waiting	NOUN
ajird-1101	359	15	area	area	NOUN
ajird-1101	359	16	for	for	SCONJ
ajird-1101	359	17	customers	customer	NOUN
ajird-1101	359	18	to	to	PART
ajird-1101	359	19	enable	enable	VERB
ajird-1101	359	20	feel	feel	VERB
ajird-1101	359	21	relaxed	relaxed	ADJ
ajird-1101	359	22	during	during	ADP
ajird-1101	359	23	their	their	PRON
ajird-1101	359	24	waiting	waiting	NOUN
ajird-1101	359	25	period	period	NOUN
ajird-1101	359	26	.	.	PUNCT
ajird-1101	360	1	in	in	ADP
ajird-1101	360	2	doing	do	VERB
ajird-1101	360	3	this	this	PRON
ajird-1101	360	4	,	,	PUNCT
ajird-1101	360	5	they	they	PRON
ajird-1101	360	6	should	should	AUX
ajird-1101	360	7	invest	invest	VERB
ajird-1101	360	8	in	in	ADP
ajird-1101	360	9	providing	provide	VERB
ajird-1101	360	10	quality	quality	NOUN
ajird-1101	360	11	designs	design	NOUN
ajird-1101	360	12	,	,	PUNCT
ajird-1101	360	13	free	free	ADJ
ajird-1101	360	14	wi	wi	PROPN
ajird-1101	360	15	-	-	PUNCT
ajird-1101	360	16	fi	fi	NOUN
ajird-1101	360	17	light	light	ADJ
ajird-1101	360	18	music	music	NOUN
ajird-1101	360	19	,	,	PUNCT
ajird-1101	360	20	good	good	ADJ
ajird-1101	360	21	lighting	lighting	NOUN
ajird-1101	360	22	,	,	PUNCT
ajird-1101	360	23	temperature	temperature	NOUN
ajird-1101	360	24	,	,	PUNCT
ajird-1101	360	25	and	and	CCONJ
ajird-1101	360	26	seating	seat	VERB
ajird-1101	360	27	arrangements	arrangement	NOUN
ajird-1101	360	28	to	to	PART
ajird-1101	360	29	boost	boost	VERB
ajird-1101	360	30	both	both	CCONJ
ajird-1101	360	31	the	the	DET
ajird-1101	360	32	psychological	psychological	ADJ
ajird-1101	360	33	and	and	CCONJ
ajird-1101	360	34	physical	physical	ADJ
ajird-1101	360	35	features	feature	NOUN
ajird-1101	360	36	of	of	ADP
ajird-1101	360	37	their	their	PRON
ajird-1101	360	38	waiting	waiting	NOUN
ajird-1101	360	39	area	area	NOUN
ajird-1101	360	40	.	.	PUNCT
ajird-1101	361	1	this	this	PRON
ajird-1101	361	2	could	could	AUX
ajird-1101	361	3	make	make	VERB
ajird-1101	361	4	customers	customer	NOUN
ajird-1101	361	5	’	'	PUNCT
ajird-1101	361	6	waiting	wait	VERB
ajird-1101	361	7	time	time	NOUN
ajird-1101	361	8	more	more	ADV
ajird-1101	361	9	enjoyable	enjoyable	ADJ
ajird-1101	361	10	.	.	PUNCT
ajird-1101	362	1	references	reference	NOUN
ajird-1101	362	2	1	1	NUM
ajird-1101	362	3	.	.	PUNCT
ajird-1101	362	4	ademe	ademe	PROPN
ajird-1101	362	5	,	,	PUNCT
ajird-1101	362	6	d.	d.	PROPN
ajird-1101	362	7	g.	g.	PROPN
ajird-1101	362	8	(	(	PUNCT
ajird-1101	362	9	2021	2021	NUM
ajird-1101	362	10	)	)	PUNCT
ajird-1101	362	11	.	.	PUNCT
ajird-1101	363	1	customer	customer	NOUN
ajird-1101	363	2	relationship	relationship	NOUN
ajird-1101	363	3	and	and	CCONJ
ajird-1101	363	4	customer	customer	NOUN
ajird-1101	363	5	satisfaction	satisfaction	NOUN
ajird-1101	363	6	of	of	ADP
ajird-1101	363	7	fast	fast	ADJ
ajird-1101	363	8	food	food	NOUN
ajird-1101	363	9	restaurants	restaurant	NOUN
ajird-1101	363	10	in	in	ADP
ajird-1101	363	11	port	port	NOUN
ajird-1101	363	12	harcourt	harcourt	PROPN
ajird-1101	363	13	.	.	PUNCT
ajird-1101	364	1	american	american	PROPN
ajird-1101	364	2	journal	journal	PROPN
ajird-1101	364	3	of	of	ADP
ajird-1101	364	4	economics	economic	NOUN
ajird-1101	364	5	and	and	CCONJ
ajird-1101	364	6	business	business	NOUN
ajird-1101	364	7	management	management	NOUN
ajird-1101	364	8	,	,	PUNCT
ajird-1101	364	9	4(3	4(3	NUM
ajird-1101	364	10	)	)	PUNCT
ajird-1101	364	11	,	,	PUNCT
ajird-1101	364	12	105	105	NUM
ajird-1101	364	13	-	-	SYM
ajird-1101	364	14	122	122	NUM
ajird-1101	364	15	.	.	PUNCT
ajird-1101	365	1	2	2	NUM
ajird-1101	365	2	.	.	X
ajird-1101	365	3	anderson	anderson	PROPN
ajird-1101	365	4	,	,	PUNCT
ajird-1101	365	5	l.	l.	PROPN
ajird-1101	365	6	m.	m.	PROPN
ajird-1101	365	7	,	,	PUNCT
ajird-1101	365	8	&	&	CCONJ
ajird-1101	365	9	smith	smith	PROPN
ajird-1101	365	10	,	,	PUNCT
ajird-1101	365	11	r.	r.	PROPN
ajird-1101	365	12	k.	k.	PROPN
ajird-1101	365	13	(	(	PUNCT
ajird-1101	365	14	2019	2019	NUM
ajird-1101	365	15	)	)	PUNCT
ajird-1101	365	16	.	.	PUNCT
ajird-1101	366	1	positive	positive	ADJ
ajird-1101	366	2	word	word	NOUN
ajird-1101	366	3	of	of	ADP
ajird-1101	366	4	mouth	mouth	NOUN
ajird-1101	366	5	:	:	PUNCT
ajird-1101	366	6	antecedents	antecedent	NOUN
ajird-1101	366	7	,	,	PUNCT
ajird-1101	366	8	consequences	consequence	NOUN
ajird-1101	366	9	,	,	PUNCT
ajird-1101	366	10	and	and	CCONJ
ajird-1101	366	11	moderators	moderator	NOUN
ajird-1101	366	12	.	.	PUNCT
ajird-1101	367	1	journal	journal	PROPN
ajird-1101	367	2	of	of	ADP
ajird-1101	367	3	consumer	consumer	NOUN
ajird-1101	367	4	research	research	NOUN
ajird-1101	367	5	,	,	PUNCT
ajird-1101	367	6	45(1	45(1	NOUN
ajird-1101	367	7	)	)	PUNCT
ajird-1101	367	8	,	,	PUNCT
ajird-1101	367	9	198	198	NUM
ajird-1101	367	10	-	-	SYM
ajird-1101	367	11	215	215	NUM
ajird-1101	367	12	.	.	PUNCT
ajird-1101	368	1	3	3	X
ajird-1101	368	2	.	.	X
ajird-1101	368	3	asawo	asawo	NOUN
ajird-1101	368	4	,	,	PUNCT
ajird-1101	368	5	s.	s.	PROPN
ajird-1101	368	6	p.	p.	PROPN
ajird-1101	368	7	(	(	PUNCT
ajird-1101	368	8	2015	2015	NUM
ajird-1101	368	9	)	)	PUNCT
ajird-1101	368	10	.	.	PUNCT
ajird-1101	369	1	research	research	NOUN
ajird-1101	369	2	methodology	methodology	NOUN
ajird-1101	369	3	,	,	PUNCT
ajird-1101	369	4	data	data	VERB
ajird-1101	369	5	analysis	analysis	NOUN
ajird-1101	369	6	using	use	VERB
ajird-1101	369	7	software	software	NOUN
ajird-1101	369	8	and	and	CCONJ
ajird-1101	369	9	data	datum	NOUN
ajird-1101	369	10	interpretation	interpretation	NOUN
ajird-1101	369	11	.	.	PUNCT
ajird-1101	370	1	proceedings	proceeding	NOUN
ajird-1101	370	2	of	of	ADP
ajird-1101	370	3	workshop	workshop	NOUN
ajird-1101	370	4	on	on	ADP
ajird-1101	370	5	‘	'	PUNCT
ajird-1101	370	6	cultivating	cultivate	VERB
ajird-1101	370	7	research	research	NOUN
ajird-1101	370	8	culture	culture	NOUN
ajird-1101	370	9	for	for	ADP
ajird-1101	370	10	academic	academic	ADJ
ajird-1101	370	11	excellence	excellence	NOUN
ajird-1101	370	12	’	'	PUNCT
ajird-1101	370	13	;	;	PUNCT
ajird-1101	370	14	faculty	faculty	NOUN
ajird-1101	370	15	of	of	ADP
ajird-1101	370	16	management	management	NOUN
ajird-1101	370	17	sciences	science	NOUN
ajird-1101	370	18	seminar	seminar	NOUN
ajird-1101	370	19	series	series	NOUN
ajird-1101	370	20	(	(	PUNCT
ajird-1101	370	21	1	1	NUM
ajird-1101	370	22	)	)	PUNCT
ajird-1101	370	23	,	,	PUNCT
ajird-1101	370	24	university	university	NOUN
ajird-1101	370	25	of	of	ADP
ajird-1101	370	26	port	port	NOUN
ajird-1101	370	27	harcourt	harcourt	PROPN
ajird-1101	370	28	.	.	PUNCT
ajird-1101	371	1	4	4	X
ajird-1101	371	2	.	.	X
ajird-1101	371	3	bagozzi	bagozzi	PROPN
ajird-1101	371	4	,	,	PUNCT
ajird-1101	371	5	r.	r.	PROPN
ajird-1101	371	6	p.	p.	PROPN
ajird-1101	371	7	,	,	PUNCT
ajird-1101	371	8	yi	yi	PROPN
ajird-1101	371	9	,	,	PUNCT
ajird-1101	371	10	y.	y.	PROPN
ajird-1101	371	11	,	,	PUNCT
ajird-1101	371	12	&	&	CCONJ
ajird-1101	371	13	phillips	phillips	PROPN
ajird-1101	371	14	,	,	PUNCT
ajird-1101	371	15	l.	l.	PROPN
ajird-1101	371	16	w.	w.	PROPN
ajird-1101	371	17	(	(	PUNCT
ajird-1101	371	18	1991	1991	NUM
ajird-1101	371	19	)	)	PUNCT
ajird-1101	371	20	.	.	PUNCT
ajird-1101	372	1	assessing	assess	VERB
ajird-1101	372	2	construct	construct	VERB
ajird-1101	372	3	validity	validity	NOUN
ajird-1101	372	4	in	in	ADP
ajird-1101	372	5	organizational	organizational	ADJ
ajird-1101	372	6	research	research	NOUN
ajird-1101	372	7	.	.	PUNCT
ajird-1101	373	1	administrative	administrative	ADJ
ajird-1101	373	2	science	science	PROPN
ajird-1101	373	3	quarterly	quarterly	ADV
ajird-1101	373	4	,	,	PUNCT
ajird-1101	373	5	36(3	36(3	NUM
ajird-1101	373	6	)	)	PUNCT
ajird-1101	373	7	,	,	PUNCT
ajird-1101	373	8	421	421	NUM
ajird-1101	373	9	-	-	SYM
ajird-1101	373	10	458	458	NUM
ajird-1101	373	11	.	.	PUNCT
ajird-1101	374	1	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e	X
ajird-1101	374	2	2.0.co%3b2	2.0.co%3b2	NUM
ajird-1101	374	3	-	-	SYM
ajird-1101	374	4	8	8	NUM
ajird-1101	374	5	5	5	NUM
ajird-1101	374	6	.	.	PUNCT
ajird-1101	374	7	brodie	brodie	PROPN
ajird-1101	374	8	,	,	PUNCT
ajird-1101	374	9	r.	r.	PROPN
ajird-1101	374	10	j.	j.	PROPN
ajird-1101	374	11	,	,	PUNCT
ajird-1101	374	12	ilic	ilic	PROPN
ajird-1101	374	13	,	,	PUNCT
ajird-1101	374	14	a.	a.	NOUN
ajird-1101	374	15	,	,	PUNCT
ajird-1101	374	16	juric	juric	PROPN
ajird-1101	374	17	,	,	PUNCT
ajird-1101	374	18	b.	b.	PROPN
ajird-1101	374	19	,	,	PUNCT
ajird-1101	374	20	&	&	CCONJ
ajird-1101	374	21	hollebeek	hollebeek	PROPN
ajird-1101	374	22	,	,	PUNCT
ajird-1101	374	23	l.	l.	PROPN
ajird-1101	374	24	(	(	PUNCT
ajird-1101	374	25	2013	2013	NUM
ajird-1101	374	26	)	)	PUNCT
ajird-1101	374	27	.	.	PUNCT
ajird-1101	375	1	consumer	consumer	NOUN
ajird-1101	375	2	engagement	engagement	NOUN
ajird-1101	375	3	in	in	ADP
ajird-1101	375	4	a	a	DET
ajird-1101	375	5	virtual	virtual	ADJ
ajird-1101	375	6	brand	brand	NOUN
ajird-1101	375	7	community	community	NOUN
ajird-1101	375	8	:	:	PUNCT
ajird-1101	375	9	an	an	DET
ajird-1101	375	10	exploratory	exploratory	ADJ
ajird-1101	375	11	analysis	analysis	NOUN
ajird-1101	375	12	.	.	PUNCT
ajird-1101	376	1	journal	journal	PROPN
ajird-1101	376	2	of	of	ADP
ajird-1101	376	3	business	business	NOUN
ajird-1101	376	4	research	research	NOUN
ajird-1101	376	5	,	,	PUNCT
ajird-1101	376	6	66(1	66(1	NOUN
ajird-1101	376	7	)	)	PUNCT
ajird-1101	376	8	,	,	PUNCT
ajird-1101	376	9	105114	105114	NUM
ajird-1101	376	10	.	.	PUNCT
ajird-1101	377	1	6	6	NUM
ajird-1101	377	2	.	.	NUM
ajird-1101	377	3	brown	brown	PROPN
ajird-1101	377	4	,	,	PUNCT
ajird-1101	377	5	r.	r.	PROPN
ajird-1101	377	6	k.	k.	PROPN
ajird-1101	377	7	,	,	PUNCT
ajird-1101	377	8	&	&	CCONJ
ajird-1101	377	9	white	white	PROPN
ajird-1101	377	10	,	,	PUNCT
ajird-1101	377	11	s.	s.	PROPN
ajird-1101	377	12	m.	m.	PROPN
ajird-1101	377	13	(	(	PUNCT
ajird-1101	377	14	2020	2020	NUM
ajird-1101	377	15	)	)	PUNCT
ajird-1101	377	16	.	.	PUNCT
ajird-1101	378	1	analyzing	analyze	VERB
ajird-1101	378	2	customer	customer	NOUN
ajird-1101	378	3	feedback	feedback	NOUN
ajird-1101	378	4	in	in	ADP
ajird-1101	378	5	quick	quick	ADJ
ajird-1101	378	6	service	service	NOUN
ajird-1101	378	7	restaurants	restaurant	NOUN
ajird-1101	378	8	:	:	PUNCT
ajird-1101	378	9	a	a	DET
ajird-1101	378	10	comprehensive	comprehensive	ADJ
ajird-1101	378	11	approach	approach	NOUN
ajird-1101	378	12	.	.	PUNCT
ajird-1101	379	1	journal	journal	NOUN
ajird-1101	379	2	of	of	ADP
ajird-1101	379	3	consumer	consumer	NOUN
ajird-1101	379	4	studies	study	NOUN
ajird-1101	379	5	,	,	PUNCT
ajird-1101	379	6	22(4	22(4	NUM
ajird-1101	379	7	)	)	PUNCT
ajird-1101	379	8	,	,	PUNCT
ajird-1101	379	9	78	78	NUM
ajird-1101	379	10	-	-	SYM
ajird-1101	379	11	95	95	NUM
ajird-1101	379	12	.	.	PUNCT
ajird-1101	380	1	7	7	X
ajird-1101	380	2	.	.	X
ajird-1101	380	3	chen	chen	PROPN
ajird-1101	380	4	,	,	PUNCT
ajird-1101	380	5	s.	s.	PROPN
ajird-1101	380	6	,	,	PUNCT
ajird-1101	380	7	&	&	CCONJ
ajird-1101	380	8	shen	shen	PROPN
ajird-1101	380	9	,	,	PUNCT
ajird-1101	380	10	l.	l.	PROPN
ajird-1101	380	11	(	(	PUNCT
ajird-1101	380	12	2018	2018	NUM
ajird-1101	380	13	)	)	PUNCT
ajird-1101	380	14	.	.	PUNCT
ajird-1101	381	1	waiting	wait	VERB
ajird-1101	381	2	line	line	NOUN
ajird-1101	381	3	management	management	NOUN
ajird-1101	381	4	in	in	ADP
ajird-1101	381	5	the	the	DET
ajird-1101	381	6	service	service	NOUN
ajird-1101	381	7	industry	industry	NOUN
ajird-1101	381	8	:	:	PUNCT
ajird-1101	381	9	an	an	DET
ajird-1101	381	10	exploratory	exploratory	ADJ
ajird-1101	381	11	analysis	analysis	NOUN
ajird-1101	381	12	.	.	PUNCT
ajird-1101	382	1	journal	journal	PROPN
ajird-1101	382	2	of	of	ADP
ajird-1101	382	3	business	business	NOUN
ajird-1101	382	4	research	research	NOUN
ajird-1101	382	5	,	,	PUNCT
ajird-1101	382	6	66(1	66(1	NOUN
ajird-1101	382	7	)	)	PUNCT
ajird-1101	382	8	,	,	PUNCT
ajird-1101	382	9	105	105	NUM
ajird-1101	382	10	-	-	SYM
ajird-1101	382	11	114	114	NUM
ajird-1101	382	12	.	.	PUNCT
ajird-1101	382	13	8	8	NUM
ajird-1101	382	14	.	.	PUNCT
ajird-1101	383	1	chen	chen	PROPN
ajird-1101	383	2	,	,	PUNCT
ajird-1101	383	3	x.	x.	PROPN
ajird-1101	383	4	,	,	PUNCT
ajird-1101	383	5	&	&	CCONJ
ajird-1101	383	6	wang	wang	PROPN
ajird-1101	383	7	,	,	PUNCT
ajird-1101	383	8	y.	y.	PROPN
ajird-1101	383	9	(	(	PUNCT
ajird-1101	383	10	2021	2021	NUM
ajird-1101	383	11	)	)	PUNCT
ajird-1101	383	12	.	.	PUNCT
ajird-1101	384	1	social	social	ADJ
ajird-1101	384	2	media	medium	NOUN
ajird-1101	384	3	word	word	NOUN
ajird-1101	384	4	of	of	ADP
ajird-1101	384	5	mouth	mouth	NOUN
ajird-1101	384	6	:	:	PUNCT
ajird-1101	384	7	how	how	SCONJ
ajird-1101	384	8	it	it	PRON
ajird-1101	384	9	affects	affect	VERB
ajird-1101	384	10	user	user	NOUN
ajird-1101	384	11	perceptions	perception	NOUN
ajird-1101	384	12	.	.	PUNCT
ajird-1101	385	1	journal	journal	NOUN
ajird-1101	385	2	of	of	ADP
ajird-1101	385	3	interactive	interactive	ADJ
ajird-1101	385	4	marketing	marketing	NOUN
ajird-1101	385	5	,	,	PUNCT
ajird-1101	385	6	53	53	NUM
ajird-1101	385	7	,	,	PUNCT
ajird-1101	385	8	44	44	NUM
ajird-1101	385	9	-	-	SYM
ajird-1101	385	10	61	61	NUM
ajird-1101	385	11	.	.	PUNCT
ajird-1101	386	1	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	PROPN
ajird-1101	386	2	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	PROPN
ajird-1101	386	3	american	american	ADJ
ajird-1101	386	4	journal	journal	PROPN
ajird-1101	386	5	of	of	ADP
ajird-1101	386	6	interdisciplinary	interdisciplinary	ADJ
ajird-1101	386	7	research	research	NOUN
ajird-1101	386	8	and	and	CCONJ
ajird-1101	386	9	development	development	NOUN
ajird-1101	386	10	issn	issn	PROPN
ajird-1101	386	11	online	online	NOUN
ajird-1101	386	12	:	:	PUNCT
ajird-1101	386	13	2771	2771	NUM
ajird-1101	386	14	-	-	SYM
ajird-1101	386	15	8948	8948	NUM
ajird-1101	386	16	website	website	NOUN
ajird-1101	386	17	:	:	PUNCT
ajird-1101	386	18	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	386	19	volume	volume	NOUN
ajird-1101	386	20	27	27	NUM
ajird-1101	386	21	,	,	PUNCT
ajird-1101	386	22	april	april	PROPN
ajird-1101	386	23	2024	2024	NUM
ajird-1101	386	24	139	139	NUM
ajird-1101	386	25	|	|	ADV
ajird-1101	386	26	p	p	NOUN
ajird-1101	386	27	a	a	DET
ajird-1101	386	28	g	g	NOUN
ajird-1101	386	29	e	e	NOUN
ajird-1101	386	30	9	9	NUM
ajird-1101	386	31	.	.	PUNCT
ajird-1101	387	1	choi	choi	NOUN
ajird-1101	387	2	,	,	PUNCT
ajird-1101	387	3	y.	y.	PROPN
ajird-1101	387	4	g.	g.	PROPN
ajird-1101	387	5	,	,	PUNCT
ajird-1101	387	6	lee	lee	PROPN
ajird-1101	387	7	,	,	PUNCT
ajird-1101	387	8	s.	s.	PROPN
ajird-1101	387	9	j.	j.	PROPN
ajird-1101	387	10	,	,	PUNCT
ajird-1101	387	11	&	&	CCONJ
ajird-1101	387	12	hyun	hyun	PROPN
ajird-1101	387	13	,	,	PUNCT
ajird-1101	387	14	s.	s.	PROPN
ajird-1101	387	15	s.	s.	PROPN
ajird-1101	387	16	(	(	PUNCT
ajird-1101	387	17	2011	2011	NUM
ajird-1101	387	18	)	)	PUNCT
ajird-1101	387	19	.	.	PUNCT
ajird-1101	388	1	the	the	DET
ajird-1101	388	2	impact	impact	NOUN
ajird-1101	388	3	of	of	ADP
ajird-1101	388	4	service	service	NOUN
ajird-1101	388	5	quality	quality	NOUN
ajird-1101	388	6	and	and	CCONJ
ajird-1101	388	7	staff	staff	NOUN
ajird-1101	388	8	competence	competence	NOUN
ajird-1101	388	9	on	on	ADP
ajird-1101	388	10	customer	customer	NOUN
ajird-1101	388	11	satisfaction	satisfaction	NOUN
ajird-1101	388	12	and	and	CCONJ
ajird-1101	388	13	behavioural	behavioural	ADJ
ajird-1101	388	14	intentions	intention	NOUN
ajird-1101	388	15	in	in	ADP
ajird-1101	388	16	the	the	DET
ajird-1101	388	17	convention	convention	NOUN
ajird-1101	388	18	industry	industry	NOUN
ajird-1101	388	19	.	.	PUNCT
ajird-1101	389	1	journal	journal	PROPN
ajird-1101	389	2	of	of	ADP
ajird-1101	389	3	convention	convention	PROPN
ajird-1101	389	4	&	&	CCONJ
ajird-1101	389	5	event	event	PROPN
ajird-1101	389	6	tourism	tourism	NOUN
ajird-1101	389	7	,	,	PUNCT
ajird-1101	389	8	12(2	12(2	NUM
ajird-1101	389	9	)	)	PUNCT
ajird-1101	389	10	,	,	PUNCT
ajird-1101	389	11	103	103	NUM
ajird-1101	389	12	-	-	SYM
ajird-1101	389	13	123	123	NUM
ajird-1101	389	14	.	.	PUNCT
ajird-1101	390	1	10	10	NUM
ajird-1101	390	2	.	.	PUNCT
ajird-1101	391	1	cronin	cronin	PROPN
ajird-1101	391	2	,	,	PUNCT
ajird-1101	391	3	j.	j.	PROPN
ajird-1101	391	4	j.	j.	PROPN
ajird-1101	391	5	,	,	PUNCT
ajird-1101	391	6	&	&	CCONJ
ajird-1101	391	7	taylor	taylor	PROPN
ajird-1101	391	8	,	,	PUNCT
ajird-1101	391	9	s.	s.	PROPN
ajird-1101	391	10	a.	a.	PROPN
ajird-1101	391	11	(	(	PUNCT
ajird-1101	391	12	1992	1992	NUM
ajird-1101	391	13	)	)	PUNCT
ajird-1101	391	14	.	.	PUNCT
ajird-1101	392	1	measuring	measure	VERB
ajird-1101	392	2	service	service	NOUN
ajird-1101	392	3	quality	quality	NOUN
ajird-1101	392	4	:	:	PUNCT
ajird-1101	392	5	a	a	DET
ajird-1101	392	6	re	re	NOUN
ajird-1101	392	7	-	-	NOUN
ajird-1101	392	8	examination	examination	NOUN
ajird-1101	392	9	and	and	CCONJ
ajird-1101	392	10	extension	extension	NOUN
ajird-1101	392	11	.	.	PUNCT
ajird-1101	393	1	journal	journal	NOUN
ajird-1101	393	2	of	of	ADP
ajird-1101	393	3	marketing	marketing	NOUN
ajird-1101	393	4	,	,	PUNCT
ajird-1101	393	5	56(3	56(3	NUM
ajird-1101	393	6	)	)	PUNCT
ajird-1101	393	7	,	,	PUNCT
ajird-1101	393	8	55	55	NUM
ajird-1101	393	9	-	-	SYM
ajird-1101	393	10	68	68	NUM
ajird-1101	393	11	.	.	PUNCT
ajird-1101	393	12	11	11	NUM
ajird-1101	393	13	.	.	PUNCT
ajird-1101	394	1	cui	cui	PROPN
ajird-1101	394	2	,	,	PUNCT
ajird-1101	394	3	y.	y.	PROPN
ajird-1101	394	4	,	,	PUNCT
ajird-1101	394	5	&	&	CCONJ
ajird-1101	394	6	wu	wu	PROPN
ajird-1101	394	7	,	,	PUNCT
ajird-1101	394	8	y.	y.	PROPN
ajird-1101	394	9	(	(	PUNCT
ajird-1101	394	10	2018	2018	NUM
ajird-1101	394	11	)	)	PUNCT
ajird-1101	394	12	.	.	PUNCT
ajird-1101	395	1	waiting	wait	VERB
ajird-1101	395	2	line	line	NOUN
ajird-1101	395	3	management	management	NOUN
ajird-1101	395	4	in	in	ADP
ajird-1101	395	5	retail	retail	ADJ
ajird-1101	395	6	service	service	NOUN
ajird-1101	395	7	:	:	PUNCT
ajird-1101	395	8	an	an	DET
ajird-1101	395	9	empirical	empirical	ADJ
ajird-1101	395	10	study	study	NOUN
ajird-1101	395	11	.	.	PUNCT
ajird-1101	396	1	journal	journal	PROPN
ajird-1101	396	2	of	of	ADP
ajird-1101	396	3	business	business	NOUN
ajird-1101	396	4	research	research	NOUN
ajird-1101	396	5	,	,	PUNCT
ajird-1101	396	6	89	89	NUM
ajird-1101	396	7	,	,	PUNCT
ajird-1101	396	8	426	426	NUM
ajird-1101	396	9	-	-	SYM
ajird-1101	396	10	432	432	NUM
ajird-1101	396	11	.	.	PUNCT
ajird-1101	397	1	12	12	NUM
ajird-1101	397	2	.	.	PUNCT
ajird-1101	398	1	dabholkar	dabholkar	NOUN
ajird-1101	398	2	,	,	PUNCT
ajird-1101	398	3	p.	p.	NOUN
ajird-1101	398	4	a.	a.	NOUN
ajird-1101	398	5	,	,	PUNCT
ajird-1101	398	6	shepherd	shepherd	NOUN
ajird-1101	398	7	,	,	PUNCT
ajird-1101	398	8	c.	c.	PROPN
ajird-1101	398	9	d.	d.	PROPN
ajird-1101	398	10	,	,	PUNCT
ajird-1101	398	11	&	&	CCONJ
ajird-1101	398	12	thorpe	thorpe	PROPN
ajird-1101	398	13	,	,	PUNCT
ajird-1101	398	14	d.	d.	PROPN
ajird-1101	398	15	i.	i.	PROPN
ajird-1101	398	16	(	(	PUNCT
ajird-1101	398	17	2000	2000	NUM
ajird-1101	398	18	)	)	PUNCT
ajird-1101	398	19	.	.	PUNCT
ajird-1101	399	1	a	a	DET
ajird-1101	399	2	comprehensive	comprehensive	ADJ
ajird-1101	399	3	framework	framework	NOUN
ajird-1101	399	4	for	for	ADP
ajird-1101	399	5	service	service	NOUN
ajird-1101	399	6	quality	quality	NOUN
ajird-1101	399	7	:	:	PUNCT
ajird-1101	399	8	an	an	DET
ajird-1101	399	9	investigation	investigation	NOUN
ajird-1101	399	10	of	of	ADP
ajird-1101	399	11	critical	critical	ADJ
ajird-1101	399	12	conceptual	conceptual	ADJ
ajird-1101	399	13	and	and	CCONJ
ajird-1101	399	14	measurement	measurement	NOUN
ajird-1101	399	15	issues	issue	NOUN
ajird-1101	399	16	through	through	ADP
ajird-1101	399	17	a	a	DET
ajird-1101	399	18	longitudinal	longitudinal	ADJ
ajird-1101	399	19	study	study	NOUN
ajird-1101	399	20	.	.	PUNCT
ajird-1101	400	1	journal	journal	NOUN
ajird-1101	400	2	of	of	ADP
ajird-1101	400	3	retailing	retailing	NOUN
ajird-1101	400	4	,	,	PUNCT
ajird-1101	400	5	76(2	76(2	NUM
ajird-1101	400	6	)	)	PUNCT
ajird-1101	400	7	,	,	PUNCT
ajird-1101	400	8	139	139	NUM
ajird-1101	400	9	-	-	SYM
ajird-1101	400	10	173	173	NUM
ajird-1101	400	11	.	.	NOUN
ajird-1101	400	12	13	13	NUM
ajird-1101	400	13	.	.	PUNCT
ajird-1101	401	1	dabholkar	dabholkar	PROPN
ajird-1101	401	2	,	,	PUNCT
ajird-1101	401	3	p.a	p.a	PROPN
ajird-1101	401	4	.	.	PROPN
ajird-1101	401	5	,	,	PUNCT
ajird-1101	401	6	2015	2015	NUM
ajird-1101	401	7	.	.	PUNCT
ajird-1101	402	1	how	how	SCONJ
ajird-1101	402	2	to	to	PART
ajird-1101	402	3	improve	improve	VERB
ajird-1101	402	4	perceived	perceive	VERB
ajird-1101	402	5	service	service	NOUN
ajird-1101	402	6	quality	quality	NOUN
ajird-1101	402	7	by	by	ADP
ajird-1101	402	8	increasing	increase	VERB
ajird-1101	402	9	customer	customer	NOUN
ajird-1101	402	10	participation	participation	NOUN
ajird-1101	402	11	.	.	PUNCT
ajird-1101	403	1	in	in	ADP
ajird-1101	403	2	proceedings	proceeding	NOUN
ajird-1101	403	3	of	of	ADP
ajird-1101	403	4	the	the	DET
ajird-1101	403	5	1990	1990	NUM
ajird-1101	403	6	academy	academy	NOUN
ajird-1101	403	7	of	of	ADP
ajird-1101	403	8	marketing	marketing	NOUN
ajird-1101	403	9	science	science	NOUN
ajird-1101	403	10	(	(	PUNCT
ajird-1101	403	11	ams	am	NOUN
ajird-1101	403	12	)	)	PUNCT
ajird-1101	403	13	annual	annual	ADJ
ajird-1101	403	14	conference	conference	NOUN
ajird-1101	403	15	,	,	PUNCT
ajird-1101	403	16	483	483	NUM
ajird-1101	403	17	-	-	SYM
ajird-1101	403	18	487	487	NUM
ajird-1101	403	19	.	.	PUNCT
ajird-1101	403	20	14	14	NUM
ajird-1101	403	21	.	.	PUNCT
ajird-1101	404	1	daily	daily	PROPN
ajird-1101	404	2	trust	trust	PROPN
ajird-1101	404	3	(	(	PUNCT
ajird-1101	404	4	2017	2017	NUM
ajird-1101	404	5	)	)	PUNCT
ajird-1101	404	6	.	.	PUNCT
ajird-1101	405	1	why	why	SCONJ
ajird-1101	405	2	fast	fast	ADJ
ajird-1101	405	3	food	food	NOUN
ajird-1101	405	4	shops	shop	NOUN
ajird-1101	405	5	are	be	AUX
ajird-1101	405	6	closing	close	VERB
ajird-1101	405	7	in	in	ADP
ajird-1101	405	8	rivers	river	NOUN
ajird-1101	405	9	.	.	PUNCT
ajird-1101	406	1	why	why	SCONJ
ajird-1101	406	2	fast	fast	ADJ
ajird-1101	406	3	food	food	NOUN
ajird-1101	406	4	shops	shop	NOUN
ajird-1101	406	5	are	be	AUX
ajird-1101	406	6	closing	close	VERB
ajird-1101	406	7	in	in	ADP
ajird-1101	406	8	rivers	river	NOUN
ajird-1101	406	9	daily	daily	PROPN
ajird-1101	406	10	trust	trust	PROPN
ajird-1101	406	11	15	15	NUM
ajird-1101	406	12	.	.	PUNCT
ajird-1101	407	1	davis	davis	PROPN
ajird-1101	407	2	,	,	PUNCT
ajird-1101	407	3	m.	m.	PROPN
ajird-1101	407	4	h.	h.	PROPN
ajird-1101	407	5	(	(	PUNCT
ajird-1101	407	6	1996	1996	NUM
ajird-1101	407	7	)	)	PUNCT
ajird-1101	407	8	.	.	PUNCT
ajird-1101	408	1	empathy	empathy	NOUN
ajird-1101	408	2	:	:	PUNCT
ajird-1101	408	3	a	a	DET
ajird-1101	408	4	social	social	ADJ
ajird-1101	408	5	psychological	psychological	ADJ
ajird-1101	408	6	approach	approach	NOUN
ajird-1101	408	7	.	.	PUNCT
ajird-1101	409	1	westview	westview	PROPN
ajird-1101	409	2	press	press	PROPN
ajird-1101	409	3	.	.	PUNCT
ajird-1101	410	1	16	16	NUM
ajird-1101	410	2	.	.	PUNCT
ajird-1101	411	1	derksen	derksen	PROPN
ajird-1101	411	2	,	,	PUNCT
ajird-1101	411	3	f.	f.	PROPN
ajird-1101	411	4	,	,	PUNCT
ajird-1101	411	5	bensing	bensing	PROPN
ajird-1101	411	6	,	,	PUNCT
ajird-1101	411	7	j.	j.	PROPN
ajird-1101	411	8	,	,	PUNCT
ajird-1101	411	9	&	&	CCONJ
ajird-1101	411	10	lagro	lagro	PROPN
ajird-1101	411	11	-	-	PUNCT
ajird-1101	411	12	janssen	janssen	PROPN
ajird-1101	411	13	,	,	PUNCT
ajird-1101	411	14	a.	a.	NOUN
ajird-1101	411	15	(	(	PUNCT
ajird-1101	411	16	2013	2013	NUM
ajird-1101	411	17	)	)	PUNCT
ajird-1101	411	18	.	.	PUNCT
ajird-1101	412	1	effectiveness	effectiveness	NOUN
ajird-1101	412	2	of	of	ADP
ajird-1101	412	3	empathy	empathy	NOUN
ajird-1101	412	4	in	in	ADP
ajird-1101	412	5	general	general	ADJ
ajird-1101	412	6	practice	practice	NOUN
ajird-1101	412	7	:	:	PUNCT
ajird-1101	412	8	a	a	DET
ajird-1101	412	9	systematic	systematic	ADJ
ajird-1101	412	10	review	review	NOUN
ajird-1101	412	11	.	.	PUNCT
ajird-1101	413	1	british	british	PROPN
ajird-1101	413	2	journal	journal	PROPN
ajird-1101	413	3	of	of	ADP
ajird-1101	413	4	general	general	ADJ
ajird-1101	413	5	practice	practice	NOUN
ajird-1101	413	6	,	,	PUNCT
ajird-1101	413	7	63(606	63(606	ADJ
ajird-1101	413	8	)	)	PUNCT
ajird-1101	413	9	,	,	PUNCT
ajird-1101	413	10	e76e84	e76e84	PROPN
ajird-1101	413	11	.	.	PUNCT
ajird-1101	414	1	17	17	NUM
ajird-1101	414	2	.	.	X
ajird-1101	414	3	ejiogu	ejiogu	PROPN
ajird-1101	414	4	,	,	PUNCT
ajird-1101	414	5	i.	i.	PROPN
ajird-1101	414	6	,	,	PUNCT
ajird-1101	414	7	chima	chima	PROPN
ajird-1101	414	8	,	,	PUNCT
ajird-1101	414	9	t.	t.	PROPN
ajird-1101	414	10	&	&	CCONJ
ajird-1101	414	11	chimaobi	chimaobi	PROPN
ajird-1101	414	12	,	,	PUNCT
ajird-1101	414	13	i.	i.	PROPN
ajird-1101	414	14	(	(	PUNCT
ajird-1101	414	15	2024	2024	NUM
ajird-1101	414	16	)	)	PUNCT
ajird-1101	414	17	.	.	PUNCT
ajird-1101	415	1	competitive	competitive	ADJ
ajird-1101	415	2	positioning	positioning	NOUN
ajird-1101	415	3	on	on	ADP
ajird-1101	415	4	customer	customer	NOUN
ajird-1101	415	5	satisfaction	satisfaction	NOUN
ajird-1101	415	6	of	of	ADP
ajird-1101	415	7	fast	fast	ADJ
ajird-1101	415	8	food	food	NOUN
ajird-1101	415	9	firms	firm	NOUN
ajird-1101	415	10	in	in	ADP
ajird-1101	415	11	river	river	NOUN
ajird-1101	415	12	state	state	NOUN
ajird-1101	415	13	.	.	PUNCT
ajird-1101	416	1	international	international	ADJ
ajird-1101	416	2	journal	journal	PROPN
ajird-1101	416	3	of	of	ADP
ajird-1101	416	4	management	management	NOUN
ajird-1101	416	5	and	and	CCONJ
ajird-1101	416	6	marketing	marketing	NOUN
ajird-1101	416	7	systems	system	NOUN
ajird-1101	416	8	,	,	PUNCT
ajird-1101	416	9	14(11	14(11	NUM
ajird-1101	416	10	)	)	PUNCT
ajird-1101	416	11	,	,	PUNCT
ajird-1101	416	12	1	1	NUM
ajird-1101	416	13	-	-	SYM
ajird-1101	416	14	15	15	NUM
ajird-1101	416	15	.	.	NOUN
ajird-1101	416	16	18	18	NUM
ajird-1101	416	17	.	.	PUNCT
ajird-1101	416	18	ezema	ezema	NOUN
ajird-1101	416	19	-	-	PUNCT
ajird-1101	416	20	kalu	kalu	PROPN
ajird-1101	416	21	,	,	PUNCT
ajird-1101	416	22	n.	n.	PROPN
ajird-1101	416	23	b.	b.	PROPN
ajird-1101	416	24	&	&	CCONJ
ajird-1101	416	25	onuoha	onuoha	PROPN
ajird-1101	416	26	a.	a.	PROPN
ajird-1101	416	27	o.	o.	PROPN
ajird-1101	416	28	(	(	PUNCT
ajird-1101	416	29	2022	2022	NUM
ajird-1101	416	30	)	)	PUNCT
ajird-1101	416	31	.	.	PUNCT
ajird-1101	417	1	social	social	ADJ
ajird-1101	417	2	media	medium	NOUN
ajird-1101	417	3	adoption	adoption	NOUN
ajird-1101	417	4	and	and	CCONJ
ajird-1101	417	5	customer	customer	NOUN
ajird-1101	417	6	satisfaction	satisfaction	NOUN
ajird-1101	417	7	in	in	ADP
ajird-1101	417	8	the	the	DET
ajird-1101	417	9	fast	fast	ADJ
ajird-1101	417	10	food	food	NOUN
ajird-1101	417	11	firms	firm	NOUN
ajird-1101	417	12	in	in	ADP
ajird-1101	417	13	south	south	PROPN
ajird-1101	417	14	-	-	PUNCT
ajird-1101	417	15	south	south	NOUN
ajird-1101	417	16	nigeria	nigeria	PROPN
ajird-1101	417	17	.	.	PUNCT
ajird-1101	418	1	international	international	ADJ
ajird-1101	418	2	journal	journal	PROPN
ajird-1101	418	3	of	of	ADP
ajird-1101	418	4	advanced	advanced	ADJ
ajird-1101	418	5	academic	academic	NOUN
ajird-1101	418	6	,	,	PUNCT
ajird-1101	418	7	8(11	8(11	NUM
ajird-1101	418	8	)	)	PUNCT
ajird-1101	418	9	,	,	PUNCT
ajird-1101	418	10	86	86	NUM
ajird-1101	418	11	-	-	SYM
ajird-1101	418	12	104	104	NUM
ajird-1101	418	13	.	.	PUNCT
ajird-1101	419	1	19	19	NUM
ajird-1101	419	2	.	.	NUM
ajird-1101	419	3	füller	füller	PROPN
ajird-1101	419	4	,	,	PUNCT
ajird-1101	419	5	j.	j.	PROPN
ajird-1101	419	6	,	,	PUNCT
ajird-1101	419	7	mühlbacher	mühlbacher	PROPN
ajird-1101	419	8	,	,	PUNCT
ajird-1101	419	9	h.	h.	NOUN
ajird-1101	419	10	,	,	PUNCT
ajird-1101	419	11	matzler	matzler	NOUN
ajird-1101	419	12	,	,	PUNCT
ajird-1101	419	13	k.	k.	PROPN
ajird-1101	419	14	,	,	PUNCT
ajird-1101	419	15	&	&	CCONJ
ajird-1101	419	16	jawecki	jawecki	PROPN
ajird-1101	419	17	,	,	PUNCT
ajird-1101	419	18	g.	g.	PROPN
ajird-1101	419	19	(	(	PUNCT
ajird-1101	419	20	2009	2009	NUM
ajird-1101	419	21	)	)	PUNCT
ajird-1101	419	22	.	.	PUNCT
ajird-1101	420	1	consumer	consumer	NOUN
ajird-1101	420	2	empowerment	empowerment	NOUN
ajird-1101	420	3	through	through	ADP
ajird-1101	420	4	internet	internet	NOUN
ajird-1101	420	5	-	-	PUNCT
ajird-1101	420	6	based	base	VERB
ajird-1101	420	7	co	co	NOUN
ajird-1101	420	8	-	-	NOUN
ajird-1101	420	9	creation	creation	NOUN
ajird-1101	420	10	.	.	PUNCT
ajird-1101	421	1	journal	journal	NOUN
ajird-1101	421	2	of	of	ADP
ajird-1101	421	3	management	management	NOUN
ajird-1101	421	4	information	information	NOUN
ajird-1101	421	5	systems	system	NOUN
ajird-1101	421	6	,	,	PUNCT
ajird-1101	421	7	26(3	26(3	NUM
ajird-1101	421	8	)	)	PUNCT
ajird-1101	421	9	,	,	PUNCT
ajird-1101	421	10	71	71	NUM
ajird-1101	421	11	-	-	SYM
ajird-1101	421	12	102	102	NUM
ajird-1101	421	13	.	.	NOUN
ajird-1101	421	14	20	20	NUM
ajird-1101	421	15	.	.	PUNCT
ajird-1101	422	1	giles	gile	NOUN
ajird-1101	422	2	,	,	PUNCT
ajird-1101	422	3	h.	h.	PROPN
ajird-1101	422	4	(	(	PUNCT
ajird-1101	422	5	2018	2018	NUM
ajird-1101	422	6	)	)	PUNCT
ajird-1101	422	7	.	.	PUNCT
ajird-1101	423	1	communication	communication	NOUN
ajird-1101	423	2	accommodation	accommodation	NOUN
ajird-1101	423	3	theory	theory	NOUN
ajird-1101	423	4	.	.	PUNCT
ajird-1101	424	1	in	in	ADP
ajird-1101	424	2	oxford	oxford	ADJ
ajird-1101	424	3	research	research	NOUN
ajird-1101	424	4	encyclopedia	encyclopedia	NOUN
ajird-1101	424	5	of	of	ADP
ajird-1101	424	6	communication	communication	NOUN
ajird-1101	424	7	.	.	PUNCT
ajird-1101	425	1	21	21	NUM
ajird-1101	425	2	.	.	X
ajird-1101	425	3	goleman	goleman	PROPN
ajird-1101	425	4	,	,	PUNCT
ajird-1101	425	5	d.	d.	PROPN
ajird-1101	425	6	(	(	PUNCT
ajird-1101	425	7	1998	1998	NUM
ajird-1101	425	8	)	)	PUNCT
ajird-1101	425	9	.	.	PUNCT
ajird-1101	426	1	working	work	VERB
ajird-1101	426	2	with	with	ADP
ajird-1101	426	3	emotional	emotional	ADJ
ajird-1101	426	4	intelligence	intelligence	NOUN
ajird-1101	426	5	.	.	PUNCT
ajird-1101	427	1	bantam	bantam	NOUN
ajird-1101	427	2	books	book	NOUN
ajird-1101	427	3	.	.	PUNCT
ajird-1101	428	1	22	22	NUM
ajird-1101	428	2	.	.	PUNCT
ajird-1101	429	1	gronroos	gronroos	PROPN
ajird-1101	429	2	,	,	PUNCT
ajird-1101	429	3	c.	c.	PROPN
ajird-1101	429	4	(	(	PUNCT
ajird-1101	429	5	1984	1984	NUM
ajird-1101	429	6	)	)	PUNCT
ajird-1101	429	7	.	.	PUNCT
ajird-1101	430	1	a	a	DET
ajird-1101	430	2	service	service	NOUN
ajird-1101	430	3	quality	quality	NOUN
ajird-1101	430	4	model	model	NOUN
ajird-1101	430	5	and	and	CCONJ
ajird-1101	430	6	its	its	PRON
ajird-1101	430	7	marketing	marketing	NOUN
ajird-1101	430	8	implications	implication	NOUN
ajird-1101	430	9	.	.	PUNCT
ajird-1101	431	1	european	european	ADJ
ajird-1101	431	2	journal	journal	PROPN
ajird-1101	431	3	of	of	ADP
ajird-1101	431	4	marketing	marketing	NOUN
ajird-1101	431	5	,	,	PUNCT
ajird-1101	431	6	18(4	18(4	NUM
ajird-1101	431	7	)	)	PUNCT
ajird-1101	431	8	,	,	PUNCT
ajird-1101	431	9	36	36	NUM
ajird-1101	431	10	-	-	SYM
ajird-1101	431	11	44	44	NUM
ajird-1101	431	12	.	.	PUNCT
ajird-1101	431	13	23	23	NUM
ajird-1101	431	14	.	.	PUNCT
ajird-1101	432	1	hair	hair	NOUN
ajird-1101	432	2	,	,	PUNCT
ajird-1101	432	3	j.	j.	PROPN
ajird-1101	432	4	f.	f.	PROPN
ajird-1101	432	5	,	,	PUNCT
ajird-1101	432	6	black	black	PROPN
ajird-1101	432	7	,	,	PUNCT
ajird-1101	432	8	w.	w.	PROPN
ajird-1101	432	9	c.	c.	PROPN
ajird-1101	432	10	,	,	PUNCT
ajird-1101	432	11	babin	babin	PROPN
ajird-1101	432	12	,	,	PUNCT
ajird-1101	432	13	b.	b.	PROPN
ajird-1101	432	14	j.	j.	PROPN
ajird-1101	432	15	,	,	PUNCT
ajird-1101	432	16	&	&	CCONJ
ajird-1101	432	17	anderson	anderson	PROPN
ajird-1101	432	18	,	,	PUNCT
ajird-1101	432	19	r.	r.	PROPN
ajird-1101	432	20	e.	e.	PROPN
ajird-1101	432	21	(	(	PUNCT
ajird-1101	432	22	2010	2010	NUM
ajird-1101	432	23	)	)	PUNCT
ajird-1101	432	24	.	.	PUNCT
ajird-1101	433	1	multivariate	multivariate	NOUN
ajird-1101	433	2	data	datum	NOUN
ajird-1101	433	3	analysis	analysis	NOUN
ajird-1101	433	4	:	:	PUNCT
ajird-1101	433	5	a	a	DET
ajird-1101	433	6	global	global	ADJ
ajird-1101	433	7	perspective	perspective	NOUN
ajird-1101	433	8	(	(	PUNCT
ajird-1101	433	9	7th	7th	ADJ
ajird-1101	433	10	ed	ed	NOUN
ajird-1101	433	11	.	.	PUNCT
ajird-1101	433	12	)	)	PUNCT
ajird-1101	433	13	.	.	PUNCT
ajird-1101	434	1	pearson	pearson	PROPN
ajird-1101	434	2	education	education	PROPN
ajird-1101	434	3	international	international	PROPN
ajird-1101	434	4	.	.	PUNCT
ajird-1101	435	1	24	24	NUM
ajird-1101	435	2	.	.	PUNCT
ajird-1101	435	3	hair	hair	NOUN
ajird-1101	435	4	,	,	PUNCT
ajird-1101	435	5	j.	j.	PROPN
ajird-1101	435	6	f.	f.	PROPN
ajird-1101	435	7	,	,	PUNCT
ajird-1101	435	8	hult	hult	PROPN
ajird-1101	435	9	,	,	PUNCT
ajird-1101	435	10	g.	g.	PROPN
ajird-1101	435	11	t.m	t.m	PROPN
ajird-1101	435	12	.	.	PROPN
ajird-1101	435	13	,	,	PUNCT
ajird-1101	435	14	ringle	ringle	PROPN
ajird-1101	435	15	,	,	PUNCT
ajird-1101	435	16	c.	c.	PROPN
ajird-1101	435	17	m.	m.	PROPN
ajird-1101	435	18	,	,	PUNCT
ajird-1101	435	19	&	&	CCONJ
ajird-1101	435	20	sartedt	sartedt	PROPN
ajird-1101	435	21	,	,	PUNCT
ajird-1101	435	22	m.	m.	NOUN
ajird-1101	435	23	(	(	PUNCT
ajird-1101	435	24	2014	2014	NUM
ajird-1101	435	25	)	)	PUNCT
ajird-1101	435	26	.	.	PUNCT
ajird-1101	436	1	a	a	DET
ajird-1101	436	2	primer	primer	NOUN
ajird-1101	436	3	on	on	ADP
ajird-1101	436	4	partial	partial	ADJ
ajird-1101	436	5	least	least	ADJ
ajird-1101	436	6	squares	square	NOUN
ajird-1101	436	7	structural	structural	ADJ
ajird-1101	436	8	equation	equation	NOUN
ajird-1101	436	9	modelling	modelling	NOUN
ajird-1101	436	10	.	.	PUNCT
ajird-1101	437	1	thousand	thousand	NUM
ajird-1101	437	2	oaks	oak	NOUN
ajird-1101	437	3	,	,	PUNCT
ajird-1101	437	4	ca	can	AUX
ajird-1101	437	5	:	:	PUNCT
ajird-1101	437	6	sage	sage	VERB
ajird-1101	437	7	.	.	PUNCT
ajird-1101	438	1	25	25	NUM
ajird-1101	438	2	.	.	PUNCT
ajird-1101	438	3	hollebeek	hollebeek	PROPN
ajird-1101	438	4	,	,	PUNCT
ajird-1101	438	5	l.	l.	PROPN
ajird-1101	438	6	d.	d.	PROPN
ajird-1101	438	7	,	,	PUNCT
ajird-1101	438	8	glynn	glynn	PROPN
ajird-1101	438	9	,	,	PUNCT
ajird-1101	438	10	m.	m.	NOUN
ajird-1101	438	11	s.	s.	PROPN
ajird-1101	438	12	,	,	PUNCT
ajird-1101	438	13	&	&	CCONJ
ajird-1101	438	14	brodie	brodie	PROPN
ajird-1101	438	15	,	,	PUNCT
ajird-1101	438	16	r.	r.	PROPN
ajird-1101	438	17	j.	j.	PROPN
ajird-1101	438	18	(	(	PUNCT
ajird-1101	438	19	2014	2014	NUM
ajird-1101	438	20	)	)	PUNCT
ajird-1101	438	21	.	.	PUNCT
ajird-1101	439	1	consumer	consumer	NOUN
ajird-1101	439	2	brand	brand	NOUN
ajird-1101	439	3	engagement	engagement	NOUN
ajird-1101	439	4	in	in	ADP
ajird-1101	439	5	social	social	ADJ
ajird-1101	439	6	media	medium	NOUN
ajird-1101	439	7	:	:	PUNCT
ajird-1101	439	8	conceptualization	conceptualization	NOUN
ajird-1101	439	9	,	,	PUNCT
ajird-1101	439	10	scale	scale	NOUN
ajird-1101	439	11	development	development	NOUN
ajird-1101	439	12	and	and	CCONJ
ajird-1101	439	13	validation	validation	NOUN
ajird-1101	439	14	.	.	PUNCT
ajird-1101	440	1	journal	journal	NOUN
ajird-1101	440	2	of	of	ADP
ajird-1101	440	3	interactive	interactive	ADJ
ajird-1101	440	4	marketing	marketing	NOUN
ajird-1101	440	5	,	,	PUNCT
ajird-1101	440	6	28(2	28(2	NUM
ajird-1101	440	7	)	)	PUNCT
ajird-1101	440	8	,	,	PUNCT
ajird-1101	440	9	149	149	NUM
ajird-1101	440	10	-	-	SYM
ajird-1101	440	11	165	165	NUM
ajird-1101	440	12	.	.	PUNCT
ajird-1101	441	1	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	VERB
ajird-1101	441	2	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	PROPN
ajird-1101	441	3	american	american	PROPN
ajird-1101	441	4	journal	journal	PROPN
ajird-1101	441	5	of	of	ADP
ajird-1101	441	6	interdisciplinary	interdisciplinary	ADJ
ajird-1101	441	7	research	research	NOUN
ajird-1101	441	8	and	and	CCONJ
ajird-1101	441	9	development	development	NOUN
ajird-1101	441	10	issn	issn	PROPN
ajird-1101	441	11	online	online	NOUN
ajird-1101	441	12	:	:	PUNCT
ajird-1101	441	13	2771	2771	NUM
ajird-1101	441	14	-	-	SYM
ajird-1101	441	15	8948	8948	NUM
ajird-1101	441	16	website	website	NOUN
ajird-1101	441	17	:	:	PUNCT
ajird-1101	441	18	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	441	19	volume	volume	NOUN
ajird-1101	441	20	27	27	NUM
ajird-1101	441	21	,	,	PUNCT
ajird-1101	441	22	april	april	PROPN
ajird-1101	441	23	2024	2024	NUM
ajird-1101	441	24	140	140	NUM
ajird-1101	442	1	|	|	ADV
ajird-1101	442	2	p	p	NOUN
ajird-1101	442	3	a	a	DET
ajird-1101	442	4	g	g	NOUN
ajird-1101	442	5	e	e	NOUN
ajird-1101	442	6	26	26	NUM
ajird-1101	442	7	.	.	PUNCT
ajird-1101	443	1	horsfall	horsfall	PROPN
ajird-1101	443	2	,	,	PUNCT
ajird-1101	443	3	h.	h.	PROPN
ajird-1101	443	4	&	&	CCONJ
ajird-1101	443	5	didia	didia	PROPN
ajird-1101	443	6	,	,	PUNCT
ajird-1101	443	7	j.u.d	j.u.d	PROPN
ajird-1101	443	8	.	.	PUNCT
ajird-1101	444	1	(	(	PUNCT
ajird-1101	444	2	2020	2020	NUM
ajird-1101	444	3	)	)	PUNCT
ajird-1101	444	4	.	.	PUNCT
ajird-1101	445	1	product	product	NOUN
ajird-1101	445	2	quality	quality	NOUN
ajird-1101	445	3	and	and	CCONJ
ajird-1101	445	4	customer	customer	NOUN
ajird-1101	445	5	satisfaction	satisfaction	NOUN
ajird-1101	445	6	:	:	PUNCT
ajird-1101	445	7	a	a	DET
ajird-1101	445	8	study	study	NOUN
ajird-1101	445	9	of	of	ADP
ajird-1101	445	10	fast	fast	ADJ
ajird-1101	445	11	food	food	NOUN
ajird-1101	445	12	firms	firm	NOUN
ajird-1101	445	13	in	in	ADP
ajird-1101	445	14	rivers	river	NOUN
ajird-1101	445	15	state	state	PROPN
ajird-1101	445	16	of	of	ADP
ajird-1101	445	17	nigeria	nigeria	PROPN
ajird-1101	445	18	.	.	PUNCT
ajird-1101	446	1	international	international	PROPN
ajird-1101	446	2	academy	academy	PROPN
ajird-1101	446	3	journal	journal	PROPN
ajird-1101	446	4	of	of	ADP
ajird-1101	446	5	management	management	NOUN
ajird-1101	446	6	,	,	PUNCT
ajird-1101	446	7	marketing	marketing	NOUN
ajird-1101	446	8	and	and	CCONJ
ajird-1101	446	9	entrepreneurial	entrepreneurial	ADJ
ajird-1101	446	10	studies	study	NOUN
ajird-1101	446	11	,	,	PUNCT
ajird-1101	446	12	8(1	8(1	NOUN
ajird-1101	446	13	)	)	PUNCT
ajird-1101	446	14	,	,	PUNCT
ajird-1101	446	15	80	80	NUM
ajird-1101	446	16	-	-	SYM
ajird-1101	446	17	87	87	NUM
ajird-1101	446	18	.	.	PUNCT
ajird-1101	447	1	27	27	NUM
ajird-1101	447	2	.	.	X
ajird-1101	448	1	hsu	hsu	PROPN
ajird-1101	448	2	,	,	PUNCT
ajird-1101	448	3	c.	c.	PROPN
ajird-1101	448	4	l.	l.	PROPN
ajird-1101	448	5	,	,	PUNCT
ajird-1101	448	6	li	li	PROPN
ajird-1101	448	7	,	,	PUNCT
ajird-1101	448	8	y.	y.	PROPN
ajird-1101	448	9	c.	c.	PROPN
ajird-1101	448	10	,	,	PUNCT
ajird-1101	448	11	&	&	CCONJ
ajird-1101	448	12	yen	yen	NOUN
ajird-1101	448	13	,	,	PUNCT
ajird-1101	448	14	c.	c.	PROPN
ajird-1101	448	15	h.	h.	PROPN
ajird-1101	448	16	(	(	PUNCT
ajird-1101	448	17	2017	2017	NUM
ajird-1101	448	18	)	)	PUNCT
ajird-1101	448	19	.	.	PUNCT
ajird-1101	449	1	the	the	DET
ajird-1101	449	2	influence	influence	NOUN
ajird-1101	449	3	of	of	ADP
ajird-1101	449	4	trade	trade	NOUN
ajird-1101	449	5	show	show	PROPN
ajird-1101	449	6	booth	booth	NOUN
ajird-1101	449	7	staff	staff	NOUN
ajird-1101	449	8	service	service	NOUN
ajird-1101	449	9	competence	competence	NOUN
ajird-1101	449	10	on	on	ADP
ajird-1101	449	11	customer	customer	PROPN
ajird-1101	449	12	trust	trust	PROPN
ajird-1101	449	13	.	.	PUNCT
ajird-1101	450	1	journal	journal	PROPN
ajird-1101	450	2	of	of	ADP
ajird-1101	450	3	convention	convention	PROPN
ajird-1101	450	4	&	&	CCONJ
ajird-1101	450	5	event	event	PROPN
ajird-1101	450	6	tourism	tourism	NOUN
ajird-1101	450	7	,	,	PUNCT
ajird-1101	450	8	18(1	18(1	NUM
ajird-1101	450	9	)	)	PUNCT
ajird-1101	450	10	,	,	PUNCT
ajird-1101	450	11	24	24	NUM
ajird-1101	450	12	-	-	SYM
ajird-1101	450	13	38	38	NUM
ajird-1101	450	14	.	.	PUNCT
ajird-1101	451	1	28	28	NUM
ajird-1101	451	2	.	.	PUNCT
ajird-1101	452	1	huang	huang	PROPN
ajird-1101	452	2	,	,	PUNCT
ajird-1101	452	3	s.	s.	PROPN
ajird-1101	452	4	(	(	PUNCT
ajird-1101	452	5	2019	2019	NUM
ajird-1101	452	6	)	)	PUNCT
ajird-1101	452	7	.	.	PUNCT
ajird-1101	453	1	an	an	DET
ajird-1101	453	2	empirical	empirical	ADJ
ajird-1101	453	3	study	study	NOUN
ajird-1101	453	4	of	of	ADP
ajird-1101	453	5	crowd	crowd	NOUN
ajird-1101	453	6	management	management	NOUN
ajird-1101	453	7	at	at	ADP
ajird-1101	453	8	large	large	ADJ
ajird-1101	453	9	-	-	PUNCT
ajird-1101	453	10	scale	scale	NOUN
ajird-1101	453	11	events	event	NOUN
ajird-1101	453	12	:	:	PUNCT
ajird-1101	453	13	a	a	DET
ajird-1101	453	14	case	case	NOUN
ajird-1101	453	15	of	of	ADP
ajird-1101	453	16	taipei	taipei	PROPN
ajird-1101	453	17	new	new	ADJ
ajird-1101	453	18	year	year	NOUN
ajird-1101	453	19	's	's	PART
ajird-1101	453	20	eve	eve	NOUN
ajird-1101	453	21	party	party	NOUN
ajird-1101	453	22	.	.	PUNCT
ajird-1101	454	1	sustainability	sustainability	NOUN
ajird-1101	454	2	,	,	PUNCT
ajird-1101	454	3	11(1	11(1	NUM
ajird-1101	454	4	)	)	PUNCT
ajird-1101	454	5	,	,	PUNCT
ajird-1101	454	6	219	219	NUM
ajird-1101	454	7	.	.	PUNCT
ajird-1101	454	8	29	29	NUM
ajird-1101	454	9	.	.	PUNCT
ajird-1101	454	10	hui	hui	PROPN
ajird-1101	454	11	,	,	PUNCT
ajird-1101	454	12	m.	m.	PROPN
ajird-1101	454	13	k.	k.	PROPN
ajird-1101	454	14	,	,	PUNCT
ajird-1101	454	15	&	&	CCONJ
ajird-1101	454	16	tse	tse	PROPN
ajird-1101	454	17	,	,	PUNCT
ajird-1101	454	18	d.	d.	PROPN
ajird-1101	454	19	k.	k.	PROPN
ajird-1101	454	20	(	(	PUNCT
ajird-1101	454	21	2013	2013	NUM
ajird-1101	454	22	)	)	PUNCT
ajird-1101	454	23	.	.	PUNCT
ajird-1101	455	1	what	what	PRON
ajird-1101	455	2	to	to	PART
ajird-1101	455	3	do	do	AUX
ajird-1101	455	4	when	when	SCONJ
ajird-1101	455	5	waiting	wait	VERB
ajird-1101	455	6	is	be	AUX
ajird-1101	455	7	not	not	PART
ajird-1101	455	8	an	an	DET
ajird-1101	455	9	option	option	NOUN
ajird-1101	455	10	:	:	PUNCT
ajird-1101	455	11	the	the	DET
ajird-1101	455	12	effect	effect	NOUN
ajird-1101	455	13	of	of	ADP
ajird-1101	455	14	queue	queue	NOUN
ajird-1101	455	15	structure	structure	NOUN
ajird-1101	455	16	on	on	ADP
ajird-1101	455	17	service	service	NOUN
ajird-1101	455	18	evaluation	evaluation	NOUN
ajird-1101	455	19	.	.	PUNCT
ajird-1101	456	1	journal	journal	NOUN
ajird-1101	456	2	of	of	ADP
ajird-1101	456	3	marketing	marketing	NOUN
ajird-1101	456	4	research	research	NOUN
ajird-1101	456	5	,	,	PUNCT
ajird-1101	456	6	50(6	50(6	NUM
ajird-1101	456	7	)	)	PUNCT
ajird-1101	456	8	,	,	PUNCT
ajird-1101	456	9	775	775	NUM
ajird-1101	456	10	-	-	SYM
ajird-1101	456	11	788	788	NUM
ajird-1101	456	12	.	.	PUNCT
ajird-1101	456	13	30	30	NUM
ajird-1101	456	14	.	.	PUNCT
ajird-1101	457	1	hussain	hussain	PROPN
ajird-1101	457	2	,	,	PUNCT
ajird-1101	457	3	r.	r.	PROPN
ajird-1101	457	4	,	,	PUNCT
ajird-1101	457	5	&	&	CCONJ
ajird-1101	457	6	al	al	PROPN
ajird-1101	457	7	nasser	nasser	PROPN
ajird-1101	457	8	,	,	PUNCT
ajird-1101	457	9	a.	a.	NOUN
ajird-1101	457	10	(	(	PUNCT
ajird-1101	457	11	2015	2015	NUM
ajird-1101	457	12	)	)	PUNCT
ajird-1101	457	13	.	.	PUNCT
ajird-1101	458	1	waiting	wait	VERB
ajird-1101	458	2	environment	environment	NOUN
ajird-1101	458	3	and	and	CCONJ
ajird-1101	458	4	customer	customer	NOUN
ajird-1101	458	5	satisfaction	satisfaction	NOUN
ajird-1101	458	6	in	in	ADP
ajird-1101	458	7	banking	banking	NOUN
ajird-1101	458	8	services	service	NOUN
ajird-1101	458	9	.	.	PUNCT
ajird-1101	459	1	journal	journal	NOUN
ajird-1101	459	2	of	of	ADP
ajird-1101	459	3	retailing	retailing	NOUN
ajird-1101	459	4	and	and	CCONJ
ajird-1101	459	5	consumer	consumer	NOUN
ajird-1101	459	6	services	service	NOUN
ajird-1101	459	7	,	,	PUNCT
ajird-1101	459	8	23	23	NUM
ajird-1101	459	9	,	,	PUNCT
ajird-1101	459	10	1	1	NUM
ajird-1101	459	11	-	-	SYM
ajird-1101	459	12	8	8	NUM
ajird-1101	459	13	.	.	PUNCT
ajird-1101	459	14	31	31	NUM
ajird-1101	459	15	.	.	PUNCT
ajird-1101	460	1	jang	jang	PROPN
ajird-1101	460	2	,	,	PUNCT
ajird-1101	460	3	s.	s.	PROPN
ajird-1101	460	4	,	,	PUNCT
ajird-1101	460	5	lee	lee	PROPN
ajird-1101	460	6	,	,	PUNCT
ajird-1101	460	7	s.	s.	PROPN
ajird-1101	460	8	,	,	PUNCT
ajird-1101	460	9	&	&	CCONJ
ajird-1101	460	10	lee	lee	PROPN
ajird-1101	460	11	,	,	PUNCT
ajird-1101	460	12	b.	b.	PROPN
ajird-1101	460	13	(	(	PUNCT
ajird-1101	460	14	2015	2015	NUM
ajird-1101	460	15	)	)	PUNCT
ajird-1101	460	16	.	.	PUNCT
ajird-1101	461	1	the	the	DET
ajird-1101	461	2	effect	effect	NOUN
ajird-1101	461	3	of	of	ADP
ajird-1101	461	4	employee	employee	NOUN
ajird-1101	461	5	competence	competence	NOUN
ajird-1101	461	6	on	on	ADP
ajird-1101	461	7	customer	customer	NOUN
ajird-1101	461	8	satisfaction	satisfaction	NOUN
ajird-1101	461	9	in	in	ADP
ajird-1101	461	10	the	the	DET
ajird-1101	461	11	restaurant	restaurant	NOUN
ajird-1101	461	12	industry	industry	NOUN
ajird-1101	461	13	.	.	PUNCT
ajird-1101	462	1	journal	journal	PROPN
ajird-1101	462	2	of	of	ADP
ajird-1101	462	3	foodservice	foodservice	NOUN
ajird-1101	462	4	business	business	NOUN
ajird-1101	462	5	research	research	NOUN
ajird-1101	462	6	,	,	PUNCT
ajird-1101	462	7	18(2	18(2	NUM
ajird-1101	462	8	)	)	PUNCT
ajird-1101	462	9	,	,	PUNCT
ajird-1101	462	10	187	187	NUM
ajird-1101	462	11	-	-	SYM
ajird-1101	462	12	201	201	NUM
ajird-1101	462	13	.	.	PUNCT
ajird-1101	463	1	32	32	NUM
ajird-1101	463	2	.	.	PUNCT
ajird-1101	464	1	jones	jones	PROPN
ajird-1101	464	2	,	,	PUNCT
ajird-1101	464	3	r.	r.	PROPN
ajird-1101	464	4	m.	m.	PROPN
ajird-1101	464	5	,	,	PUNCT
ajird-1101	464	6	&	&	CCONJ
ajird-1101	464	7	brown	brown	PROPN
ajird-1101	464	8	,	,	PUNCT
ajird-1101	464	9	j.	j.	PROPN
ajird-1101	464	10	k.	k.	PROPN
ajird-1101	464	11	(	(	PUNCT
ajird-1101	464	12	2020	2020	NUM
ajird-1101	464	13	)	)	PUNCT
ajird-1101	464	14	.	.	PUNCT
ajird-1101	465	1	building	build	VERB
ajird-1101	465	2	trust	trust	NOUN
ajird-1101	465	3	in	in	ADP
ajird-1101	465	4	positive	positive	ADJ
ajird-1101	465	5	word	word	NOUN
ajird-1101	465	6	of	of	ADP
ajird-1101	465	7	mouth	mouth	NOUN
ajird-1101	465	8	:	:	PUNCT
ajird-1101	465	9	the	the	DET
ajird-1101	465	10	role	role	NOUN
ajird-1101	465	11	of	of	ADP
ajird-1101	465	12	source	source	NOUN
ajird-1101	465	13	credibility	credibility	NOUN
ajird-1101	465	14	.	.	PUNCT
ajird-1101	466	1	journal	journal	NOUN
ajird-1101	466	2	of	of	ADP
ajird-1101	466	3	advertising	advertising	PROPN
ajird-1101	466	4	,	,	PUNCT
ajird-1101	466	5	49(3	49(3	PROPN
ajird-1101	466	6	)	)	PUNCT
ajird-1101	466	7	,	,	PUNCT
ajird-1101	466	8	273	273	NUM
ajird-1101	466	9	-	-	SYM
ajird-1101	466	10	287	287	NUM
ajird-1101	466	11	.	.	PUNCT
ajird-1101	467	1	33	33	NUM
ajird-1101	467	2	.	.	PUNCT
ajird-1101	468	1	kamau	kamau	PROPN
ajird-1101	468	2	,	,	PUNCT
ajird-1101	468	3	g.	g.	PROPN
ajird-1101	468	4	w.	w.	PROPN
ajird-1101	468	5	(	(	PUNCT
ajird-1101	468	6	2012	2012	NUM
ajird-1101	468	7	)	)	PUNCT
ajird-1101	468	8	.	.	PUNCT
ajird-1101	469	1	waiting	wait	VERB
ajird-1101	469	2	lines	line	NOUN
ajird-1101	469	3	management	management	NOUN
ajird-1101	469	4	and	and	CCONJ
ajird-1101	469	5	customer	customer	NOUN
ajird-1101	469	6	satisfaction	satisfaction	NOUN
ajird-1101	469	7	in	in	ADP
ajird-1101	469	8	commercial	commercial	ADJ
ajird-1101	469	9	banks	bank	NOUN
ajird-1101	469	10	in	in	ADP
ajird-1101	469	11	kenya	kenya	PROPN
ajird-1101	469	12	.	.	PUNCT
ajird-1101	470	1	msc	msc	PROPN
ajird-1101	470	2	dissertation	dissertation	PROPN
ajird-1101	470	3	,	,	PUNCT
ajird-1101	470	4	university	university	PROPN
ajird-1101	470	5	of	of	ADP
ajird-1101	470	6	nairobi	nairobi	PROPN
ajird-1101	470	7	,	,	PUNCT
ajird-1101	470	8	kenya	kenya	PROPN
ajird-1101	470	9	.	.	PUNCT
ajird-1101	471	1	34	34	NUM
ajird-1101	471	2	.	.	PUNCT
ajird-1101	472	1	kim	kim	PROPN
ajird-1101	472	2	,	,	PUNCT
ajird-1101	472	3	h.	h.	PROPN
ajird-1101	472	4	,	,	PUNCT
ajird-1101	472	5	&	&	CCONJ
ajird-1101	472	6	hyun	hyun	PROPN
ajird-1101	472	7	,	,	PUNCT
ajird-1101	472	8	s.	s.	PROPN
ajird-1101	472	9	s.	s.	PROPN
ajird-1101	472	10	(	(	PUNCT
ajird-1101	472	11	2018	2018	NUM
ajird-1101	472	12	)	)	PUNCT
ajird-1101	472	13	.	.	PUNCT
ajird-1101	473	1	queue	queue	NOUN
ajird-1101	473	2	line	line	NOUN
ajird-1101	473	3	management	management	NOUN
ajird-1101	473	4	and	and	CCONJ
ajird-1101	473	5	customer	customer	NOUN
ajird-1101	473	6	satisfaction	satisfaction	NOUN
ajird-1101	473	7	:	:	PUNCT
ajird-1101	473	8	evidence	evidence	NOUN
ajird-1101	473	9	from	from	ADP
ajird-1101	473	10	a	a	DET
ajird-1101	473	11	water	water	NOUN
ajird-1101	473	12	park	park	NOUN
ajird-1101	473	13	.	.	PUNCT
ajird-1101	474	1	quick	quick	ADJ
ajird-1101	474	2	service	service	NOUN
ajird-1101	474	3	,	,	PUNCT
ajird-1101	474	4	22(5	22(5	NOUN
ajird-1101	474	5	)	)	PUNCT
ajird-1101	474	6	,	,	PUNCT
ajird-1101	474	7	725	725	NUM
ajird-1101	474	8	-	-	SYM
ajird-1101	474	9	737	737	NUM
ajird-1101	474	10	.	.	PUNCT
ajird-1101	474	11	35	35	NUM
ajird-1101	474	12	.	.	PUNCT
ajird-1101	475	1	kim	kim	PROPN
ajird-1101	475	2	,	,	PUNCT
ajird-1101	475	3	j.	j.	PROPN
ajird-1101	475	4	h.	h.	PROPN
ajird-1101	475	5	,	,	PUNCT
ajird-1101	475	6	lee	lee	PROPN
ajird-1101	475	7	,	,	PUNCT
ajird-1101	475	8	s.	s.	PROPN
ajird-1101	475	9	h.	h.	PROPN
ajird-1101	475	10	,	,	PUNCT
ajird-1101	475	11	&	&	CCONJ
ajird-1101	475	12	choi	choi	PROPN
ajird-1101	475	13	,	,	PUNCT
ajird-1101	475	14	j.	j.	PROPN
ajird-1101	475	15	y.	y.	PROPN
ajird-1101	475	16	(	(	PUNCT
ajird-1101	475	17	2020	2020	NUM
ajird-1101	475	18	)	)	PUNCT
ajird-1101	475	19	.	.	PUNCT
ajird-1101	476	1	the	the	DET
ajird-1101	476	2	impact	impact	NOUN
ajird-1101	476	3	of	of	ADP
ajird-1101	476	4	queuing	queue	VERB
ajird-1101	476	5	management	management	NOUN
ajird-1101	476	6	on	on	ADP
ajird-1101	476	7	customer	customer	NOUN
ajird-1101	476	8	satisfaction	satisfaction	NOUN
ajird-1101	476	9	in	in	ADP
ajird-1101	476	10	a	a	DET
ajird-1101	476	11	festival	festival	NOUN
ajird-1101	476	12	setting	setting	NOUN
ajird-1101	476	13	.	.	PUNCT
ajird-1101	477	1	sustainability	sustainability	NOUN
ajird-1101	477	2	,	,	PUNCT
ajird-1101	477	3	12(4	12(4	NUM
ajird-1101	477	4	)	)	PUNCT
ajird-1101	477	5	,	,	PUNCT
ajird-1101	477	6	1449	1449	NUM
ajird-1101	477	7	.	.	PUNCT
ajird-1101	478	1	36	36	NUM
ajird-1101	478	2	.	.	PUNCT
ajird-1101	479	1	kim	kim	PROPN
ajird-1101	479	2	,	,	PUNCT
ajird-1101	479	3	j.	j.	PROPN
ajird-1101	479	4	,	,	PUNCT
ajird-1101	479	5	&	&	CCONJ
ajird-1101	479	6	chua	chua	PROPN
ajird-1101	479	7	,	,	PUNCT
ajird-1101	479	8	b.	b.	PROPN
ajird-1101	479	9	l.	l.	PROPN
ajird-1101	479	10	(	(	PUNCT
ajird-1101	479	11	2019	2019	NUM
ajird-1101	479	12	)	)	PUNCT
ajird-1101	479	13	.	.	PUNCT
ajird-1101	480	1	the	the	DET
ajird-1101	480	2	effect	effect	NOUN
ajird-1101	480	3	of	of	ADP
ajird-1101	480	4	event	event	NOUN
ajird-1101	480	5	staff	staff	NOUN
ajird-1101	480	6	competence	competence	NOUN
ajird-1101	480	7	on	on	ADP
ajird-1101	480	8	festival	festival	NOUN
ajird-1101	480	9	-	-	PUNCT
ajird-1101	480	10	goers	goer	NOUN
ajird-1101	480	11	'	'	PART
ajird-1101	480	12	satisfaction	satisfaction	NOUN
ajird-1101	480	13	,	,	PUNCT
ajird-1101	480	14	loyalty	loyalty	NOUN
ajird-1101	480	15	,	,	PUNCT
ajird-1101	480	16	and	and	CCONJ
ajird-1101	480	17	post	post	ADJ
ajird-1101	480	18	-	-	ADJ
ajird-1101	480	19	purchase	purchase	ADJ
ajird-1101	480	20	behaviours	behaviour	NOUN
ajird-1101	480	21	.	.	PUNCT
ajird-1101	481	1	international	international	ADJ
ajird-1101	481	2	journal	journal	PROPN
ajird-1101	481	3	of	of	ADP
ajird-1101	481	4	hospitality	hospitality	PROPN
ajird-1101	481	5	management	management	NOUN
ajird-1101	481	6	,	,	PUNCT
ajird-1101	481	7	76	76	NUM
ajird-1101	481	8	,	,	PUNCT
ajird-1101	481	9	1	1	NUM
ajird-1101	481	10	-	-	SYM
ajird-1101	481	11	9	9	NUM
ajird-1101	481	12	.	.	PUNCT
ajird-1101	481	13	37	37	NUM
ajird-1101	481	14	.	.	PUNCT
ajird-1101	482	1	kim	kim	PROPN
ajird-1101	482	2	,	,	PUNCT
ajird-1101	482	3	j.	j.	PROPN
ajird-1101	482	4	,	,	PUNCT
ajird-1101	482	5	joo	joo	PROPN
ajird-1101	482	6	,	,	PUNCT
ajird-1101	482	7	j.	j.	PROPN
ajird-1101	482	8	h.	h.	PROPN
ajird-1101	482	9	,	,	PUNCT
ajird-1101	482	10	&	&	CCONJ
ajird-1101	482	11	park	park	PROPN
ajird-1101	482	12	,	,	PUNCT
ajird-1101	482	13	e.	e.	PROPN
ajird-1101	482	14	j.	j.	PROPN
ajird-1101	482	15	(	(	PUNCT
ajird-1101	482	16	2019	2019	NUM
ajird-1101	482	17	)	)	PUNCT
ajird-1101	482	18	.	.	PUNCT
ajird-1101	483	1	understanding	understand	VERB
ajird-1101	483	2	festival	festival	NOUN
ajird-1101	483	3	-	-	PUNCT
ajird-1101	483	4	goers	goer	NOUN
ajird-1101	483	5	’	'	PUNCT
ajird-1101	483	6	loyalty	loyalty	NOUN
ajird-1101	483	7	:	:	PUNCT
ajird-1101	483	8	the	the	DET
ajird-1101	483	9	role	role	NOUN
ajird-1101	483	10	of	of	ADP
ajird-1101	483	11	perceived	perceive	VERB
ajird-1101	483	12	quality	quality	NOUN
ajird-1101	483	13	,	,	PUNCT
ajird-1101	483	14	satisfaction	satisfaction	NOUN
ajird-1101	483	15	,	,	PUNCT
ajird-1101	483	16	and	and	CCONJ
ajird-1101	483	17	staff	staff	NOUN
ajird-1101	483	18	competence	competence	NOUN
ajird-1101	483	19	.	.	PUNCT
ajird-1101	484	1	quick	quick	ADJ
ajird-1101	484	2	service	service	NOUN
ajird-1101	484	3	,	,	PUNCT
ajird-1101	484	4	23(1	23(1	NOUN
ajird-1101	484	5	)	)	PUNCT
ajird-1101	484	6	,	,	PUNCT
ajird-1101	484	7	21	21	NUM
ajird-1101	484	8	-	-	SYM
ajird-1101	484	9	31	31	NUM
ajird-1101	484	10	.	.	PUNCT
ajird-1101	485	1	38	38	NUM
ajird-1101	485	2	.	.	PUNCT
ajird-1101	485	3	kotler	kotler	NOUN
ajird-1101	485	4	,	,	PUNCT
ajird-1101	485	5	p.	p.	PROPN
ajird-1101	485	6	&	&	CCONJ
ajird-1101	485	7	armstrong	armstrong	PROPN
ajird-1101	485	8	,	,	PUNCT
ajird-1101	485	9	g.	g.	PROPN
ajird-1101	485	10	(	(	PUNCT
ajird-1101	485	11	2010	2010	NUM
ajird-1101	485	12	)	)	PUNCT
ajird-1101	485	13	.	.	PUNCT
ajird-1101	486	1	principles	principle	NOUN
ajird-1101	486	2	of	of	ADP
ajird-1101	486	3	marketing	marketing	NOUN
ajird-1101	486	4	.	.	PUNCT
ajird-1101	487	1	pearson	pearson	PROPN
ajird-1101	487	2	education	education	PROPN
ajird-1101	487	3	.	.	PUNCT
ajird-1101	488	1	39	39	NUM
ajird-1101	488	2	.	.	PUNCT
ajird-1101	489	1	kuehnl	kuehnl	PROPN
ajird-1101	489	2	,	,	PUNCT
ajird-1101	489	3	c.	c.	PROPN
ajird-1101	489	4	,	,	PUNCT
ajird-1101	489	5	&	&	CCONJ
ajird-1101	489	6	wieseke	wieseke	PROPN
ajird-1101	489	7	,	,	PUNCT
ajird-1101	489	8	j.	j.	PROPN
ajird-1101	489	9	(	(	PUNCT
ajird-1101	489	10	2017	2017	NUM
ajird-1101	489	11	)	)	PUNCT
ajird-1101	489	12	.	.	PUNCT
ajird-1101	490	1	wait	wait	VERB
ajird-1101	490	2	here	here	ADV
ajird-1101	490	3	,	,	PUNCT
ajird-1101	490	4	not	not	PART
ajird-1101	490	5	there	there	ADV
ajird-1101	490	6	:	:	PUNCT
ajird-1101	490	7	the	the	DET
ajird-1101	490	8	impact	impact	NOUN
ajird-1101	490	9	of	of	ADP
ajird-1101	490	10	the	the	DET
ajird-1101	490	11	waiting	wait	VERB
ajird-1101	490	12	environment	environment	NOUN
ajird-1101	490	13	on	on	ADP
ajird-1101	490	14	customers	customer	NOUN
ajird-1101	490	15	'	'	PART
ajird-1101	490	16	acceptance	acceptance	NOUN
ajird-1101	490	17	of	of	ADP
ajird-1101	490	18	waiting	wait	VERB
ajird-1101	490	19	time	time	NOUN
ajird-1101	490	20	.	.	PUNCT
ajird-1101	491	1	journal	journal	NOUN
ajird-1101	491	2	of	of	ADP
ajird-1101	491	3	service	service	NOUN
ajird-1101	491	4	research	research	NOUN
ajird-1101	491	5	,	,	PUNCT
ajird-1101	491	6	20(4)32	20(4)32	PROPN
ajird-1101	491	7	-	-	SYM
ajird-1101	491	8	41	41	NUM
ajird-1101	491	9	40	40	NUM
ajird-1101	491	10	.	.	PUNCT
ajird-1101	492	1	kumar	kumar	PROPN
ajird-1101	492	2	,	,	PUNCT
ajird-1101	492	3	a.	a.	PROPN
ajird-1101	492	4	,	,	PUNCT
ajird-1101	492	5	&	&	CCONJ
ajird-1101	492	6	sridhar	sridhar	PROPN
ajird-1101	492	7	,	,	PUNCT
ajird-1101	492	8	v.	v.	PROPN
ajird-1101	492	9	(	(	PUNCT
ajird-1101	492	10	2016	2016	NUM
ajird-1101	492	11	)	)	PUNCT
ajird-1101	492	12	.	.	PUNCT
ajird-1101	493	1	a	a	DET
ajird-1101	493	2	study	study	NOUN
ajird-1101	493	3	of	of	ADP
ajird-1101	493	4	waiting	wait	VERB
ajird-1101	493	5	line	line	NOUN
ajird-1101	493	6	management	management	NOUN
ajird-1101	493	7	in	in	ADP
ajird-1101	493	8	retail	retail	ADJ
ajird-1101	493	9	services	service	NOUN
ajird-1101	493	10	.	.	PUNCT
ajird-1101	494	1	journal	journal	PROPN
ajird-1101	494	2	of	of	ADP
ajird-1101	494	3	services	service	NOUN
ajird-1101	494	4	marketing	marketing	NOUN
ajird-1101	494	5	,	,	PUNCT
ajird-1101	494	6	30(6	30(6	NUM
ajird-1101	494	7	)	)	PUNCT
ajird-1101	494	8	,	,	PUNCT
ajird-1101	494	9	602	602	NUM
ajird-1101	494	10	-	-	SYM
ajird-1101	494	11	610	610	NUM
ajird-1101	494	12	.	.	PUNCT
ajird-1101	494	13	41	41	NUM
ajird-1101	494	14	.	.	PUNCT
ajird-1101	495	1	kumar	kumar	PROPN
ajird-1101	495	2	,	,	PUNCT
ajird-1101	495	3	v.	v.	PROPN
ajird-1101	495	4	,	,	PUNCT
ajird-1101	495	5	kim	kim	PROPN
ajird-1101	495	6	,	,	PUNCT
ajird-1101	495	7	y.	y.	PROPN
ajird-1101	495	8	k.	k.	PROPN
ajird-1101	495	9	,	,	PUNCT
ajird-1101	495	10	park	park	PROPN
ajird-1101	495	11	,	,	PUNCT
ajird-1101	495	12	h.	h.	PROPN
ajird-1101	495	13	j.	j.	PROPN
ajird-1101	495	14	,	,	PUNCT
ajird-1101	495	15	&	&	CCONJ
ajird-1101	495	16	aulakh	aulakh	PROPN
ajird-1101	495	17	,	,	PUNCT
ajird-1101	495	18	p.	p.	PROPN
ajird-1101	495	19	s.	s.	PROPN
ajird-1101	495	20	(	(	PUNCT
ajird-1101	495	21	2014	2014	NUM
ajird-1101	495	22	)	)	PUNCT
ajird-1101	495	23	.	.	PUNCT
ajird-1101	496	1	influence	influence	NOUN
ajird-1101	496	2	of	of	ADP
ajird-1101	496	3	waiting	wait	VERB
ajird-1101	496	4	environment	environment	NOUN
ajird-1101	496	5	designs	design	NOUN
ajird-1101	496	6	on	on	ADP
ajird-1101	496	7	perceived	perceive	VERB
ajird-1101	496	8	waiting	waiting	NOUN
ajird-1101	496	9	times	time	NOUN
ajird-1101	496	10	and	and	CCONJ
ajird-1101	496	11	customer	customer	NOUN
ajird-1101	496	12	satisfaction	satisfaction	NOUN
ajird-1101	496	13	in	in	ADP
ajird-1101	496	14	theme	theme	NOUN
ajird-1101	496	15	parks	park	NOUN
ajird-1101	496	16	.	.	PUNCT
ajird-1101	497	1	journal	journal	PROPN
ajird-1101	497	2	of	of	ADP
ajird-1101	497	3	travel	travel	NOUN
ajird-1101	497	4	research	research	NOUN
ajird-1101	497	5	,	,	PUNCT
ajird-1101	497	6	53(6	53(6	PROPN
ajird-1101	497	7	)	)	PUNCT
ajird-1101	497	8	,	,	PUNCT
ajird-1101	497	9	725	725	NUM
ajird-1101	497	10	-	-	SYM
ajird-1101	497	11	738	738	NUM
ajird-1101	497	12	.	.	PUNCT
ajird-1101	498	1	42	42	NUM
ajird-1101	498	2	.	.	PUNCT
ajird-1101	499	1	lee	lee	PROPN
ajird-1101	499	2	,	,	PUNCT
ajird-1101	499	3	h.	h.	PROPN
ajird-1101	499	4	j.	j.	PROPN
ajird-1101	499	5	,	,	PUNCT
ajird-1101	499	6	&	&	CCONJ
ajird-1101	499	7	youn	youn	PROPN
ajird-1101	499	8	,	,	PUNCT
ajird-1101	499	9	s.	s.	PROPN
ajird-1101	499	10	(	(	PUNCT
ajird-1101	499	11	2009	2009	NUM
ajird-1101	499	12	)	)	PUNCT
ajird-1101	499	13	.	.	PUNCT
ajird-1101	500	1	the	the	DET
ajird-1101	500	2	role	role	NOUN
ajird-1101	500	3	of	of	ADP
ajird-1101	500	4	positive	positive	ADJ
ajird-1101	500	5	word	word	NOUN
ajird-1101	500	6	-	-	PUNCT
ajird-1101	500	7	of	of	ADP
ajird-1101	500	8	-	-	PUNCT
ajird-1101	500	9	mouth	mouth	NOUN
ajird-1101	500	10	in	in	ADP
ajird-1101	500	11	consumer	consumer	NOUN
ajird-1101	500	12	online	online	ADJ
ajird-1101	500	13	brand	brand	NOUN
ajird-1101	500	14	communities	community	NOUN
ajird-1101	500	15	:	:	PUNCT
ajird-1101	500	16	a	a	DET
ajird-1101	500	17	study	study	NOUN
ajird-1101	500	18	of	of	ADP
ajird-1101	500	19	the	the	DET
ajird-1101	500	20	mickey	mickey	PROPN
ajird-1101	500	21	mouse	mouse	PROPN
ajird-1101	500	22	club	club	NOUN
ajird-1101	500	23	.	.	PUNCT
ajird-1101	501	1	journal	journal	PROPN
ajird-1101	501	2	of	of	ADP
ajird-1101	501	3	interactive	interactive	ADJ
ajird-1101	501	4	marketing	marketing	NOUN
ajird-1101	501	5	,	,	PUNCT
ajird-1101	501	6	23(1	23(1	NUM
ajird-1101	501	7	)	)	PUNCT
ajird-1101	501	8	,	,	PUNCT
ajird-1101	501	9	40	40	NUM
ajird-1101	501	10	-	-	SYM
ajird-1101	501	11	54	54	NUM
ajird-1101	501	12	.	.	PUNCT
ajird-1101	502	1	american	american	ADJ
ajird-1101	502	2	journal	journal	PROPN
ajird-1101	502	3	of	of	ADP
ajird-1101	502	4	interdisciplinary	interdisciplinary	ADJ
ajird-1101	502	5	research	research	NOUN
ajird-1101	502	6	and	and	CCONJ
ajird-1101	502	7	development	development	NOUN
ajird-1101	502	8	issn	issn	PROPN
ajird-1101	502	9	online	online	NOUN
ajird-1101	502	10	:	:	PUNCT
ajird-1101	502	11	2771	2771	NUM
ajird-1101	502	12	-	-	SYM
ajird-1101	502	13	8948	8948	NUM
ajird-1101	502	14	website	website	NOUN
ajird-1101	502	15	:	:	PUNCT
ajird-1101	502	16	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	502	17	volume	volume	NOUN
ajird-1101	502	18	27	27	NUM
ajird-1101	502	19	,	,	PUNCT
ajird-1101	502	20	april	april	PROPN
ajird-1101	502	21	2024	2024	NUM
ajird-1101	502	22	141	141	NUM
ajird-1101	503	1	|	|	ADV
ajird-1101	503	2	p	p	NOUN
ajird-1101	503	3	a	a	DET
ajird-1101	503	4	g	g	NOUN
ajird-1101	503	5	e	e	PROPN
ajird-1101	503	6	43	43	NUM
ajird-1101	503	7	.	.	PUNCT
ajird-1101	504	1	lee	lee	PROPN
ajird-1101	504	2	,	,	PUNCT
ajird-1101	504	3	h.	h.	PROPN
ajird-1101	504	4	,	,	PUNCT
ajird-1101	504	5	lee	lee	PROPN
ajird-1101	504	6	,	,	PUNCT
ajird-1101	504	7	y.	y.	PROPN
ajird-1101	504	8	,	,	PUNCT
ajird-1101	504	9	&	&	CCONJ
ajird-1101	504	10	yoon	yoon	PROPN
ajird-1101	504	11	,	,	PUNCT
ajird-1101	504	12	y.	y.	PROPN
ajird-1101	504	13	(	(	PUNCT
ajird-1101	504	14	2019	2019	NUM
ajird-1101	504	15	)	)	PUNCT
ajird-1101	504	16	.	.	PUNCT
ajird-1101	505	1	the	the	DET
ajird-1101	505	2	impact	impact	NOUN
ajird-1101	505	3	of	of	ADP
ajird-1101	505	4	queue	queue	NOUN
ajird-1101	505	5	line	line	NOUN
ajird-1101	505	6	management	management	NOUN
ajird-1101	505	7	on	on	ADP
ajird-1101	505	8	customer	customer	NOUN
ajird-1101	505	9	satisfaction	satisfaction	NOUN
ajird-1101	505	10	and	and	CCONJ
ajird-1101	505	11	loyalty	loyalty	NOUN
ajird-1101	505	12	:	:	PUNCT
ajird-1101	505	13	evidence	evidence	NOUN
ajird-1101	505	14	from	from	ADP
ajird-1101	505	15	a	a	DET
ajird-1101	505	16	museum	museum	NOUN
ajird-1101	505	17	.	.	PUNCT
ajird-1101	506	1	international	international	ADJ
ajird-1101	506	2	journal	journal	PROPN
ajird-1101	506	3	of	of	ADP
ajird-1101	506	4	tourism	tourism	NOUN
ajird-1101	506	5	research	research	NOUN
ajird-1101	506	6	,	,	PUNCT
ajird-1101	506	7	21(6	21(6	NUM
ajird-1101	506	8	)	)	PUNCT
ajird-1101	506	9	,	,	PUNCT
ajird-1101	506	10	747	747	NUM
ajird-1101	506	11	-	-	SYM
ajird-1101	506	12	758	758	NUM
ajird-1101	506	13	.	.	PUNCT
ajird-1101	506	14	44	44	NUM
ajird-1101	506	15	.	.	PUNCT
ajird-1101	507	1	li	li	PROPN
ajird-1101	507	2	,	,	PUNCT
ajird-1101	507	3	y.	y.	PROPN
ajird-1101	507	4	,	,	PUNCT
ajird-1101	507	5	wang	wang	PROPN
ajird-1101	507	6	,	,	PUNCT
ajird-1101	507	7	d.	d.	PROPN
ajird-1101	507	8	,	,	PUNCT
ajird-1101	507	9	&	&	CCONJ
ajird-1101	507	10	zhao	zhao	PROPN
ajird-1101	507	11	,	,	PUNCT
ajird-1101	507	12	x.	x.	NOUN
ajird-1101	507	13	(	(	PUNCT
ajird-1101	507	14	2018	2018	NUM
ajird-1101	507	15	)	)	PUNCT
ajird-1101	507	16	.	.	PUNCT
ajird-1101	508	1	the	the	DET
ajird-1101	508	2	effect	effect	NOUN
ajird-1101	508	3	of	of	ADP
ajird-1101	508	4	queuing	queue	VERB
ajird-1101	508	5	management	management	NOUN
ajird-1101	508	6	on	on	ADP
ajird-1101	508	7	customer	customer	NOUN
ajird-1101	508	8	satisfaction	satisfaction	NOUN
ajird-1101	508	9	:	:	PUNCT
ajird-1101	508	10	an	an	DET
ajird-1101	508	11	empirical	empirical	ADJ
ajird-1101	508	12	study	study	NOUN
ajird-1101	508	13	of	of	ADP
ajird-1101	508	14	chinese	chinese	ADJ
ajird-1101	508	15	restaurants	restaurant	NOUN
ajird-1101	508	16	.	.	PUNCT
ajird-1101	509	1	journal	journal	NOUN
ajird-1101	509	2	of	of	ADP
ajird-1101	509	3	foodservice	foodservice	NOUN
ajird-1101	509	4	business	business	NOUN
ajird-1101	509	5	research	research	NOUN
ajird-1101	509	6	,	,	PUNCT
ajird-1101	509	7	21(1	21(1	NUM
ajird-1101	509	8	)	)	PUNCT
ajird-1101	509	9	,	,	PUNCT
ajird-1101	509	10	62	62	NUM
ajird-1101	509	11	-	-	SYM
ajird-1101	509	12	77	77	NUM
ajird-1101	509	13	.	.	PUNCT
ajird-1101	510	1	45	45	NUM
ajird-1101	510	2	.	.	PUNCT
ajird-1101	510	3	liao	liao	PROPN
ajird-1101	510	4	,	,	PUNCT
ajird-1101	510	5	y.-k	y.-k	PROPN
ajird-1101	510	6	.	.	PUNCT
ajird-1101	510	7	,	,	PUNCT
ajird-1101	510	8	chen	chen	PROPN
ajird-1101	510	9	,	,	PUNCT
ajird-1101	510	10	y.-f	y.-f	PROPN
ajird-1101	510	11	.	.	PUNCT
ajird-1101	510	12	,	,	PUNCT
ajird-1101	510	13	&	&	CCONJ
ajird-1101	510	14	chung	chung	PROPN
ajird-1101	510	15	,	,	PUNCT
ajird-1101	510	16	y.-s	y.-	NOUN
ajird-1101	510	17	.	.	PUNCT
ajird-1101	511	1	(	(	PUNCT
ajird-1101	511	2	2018	2018	NUM
ajird-1101	511	3	)	)	PUNCT
ajird-1101	511	4	.	.	PUNCT
ajird-1101	512	1	psychology	psychology	NOUN
ajird-1101	512	2	of	of	ADP
ajird-1101	512	3	queuing	queuing	NOUN
ajird-1101	512	4	:	:	PUNCT
ajird-1101	512	5	a	a	DET
ajird-1101	512	6	review	review	NOUN
ajird-1101	512	7	of	of	ADP
ajird-1101	512	8	behavioral	behavioral	ADJ
ajird-1101	512	9	operations	operation	NOUN
ajird-1101	512	10	management	management	NOUN
ajird-1101	512	11	.	.	PUNCT
ajird-1101	513	1	international	international	ADJ
ajird-1101	513	2	journal	journal	PROPN
ajird-1101	513	3	of	of	ADP
ajird-1101	513	4	production	production	NOUN
ajird-1101	513	5	economics	economic	NOUN
ajird-1101	513	6	,	,	PUNCT
ajird-1101	513	7	199	199	NUM
ajird-1101	513	8	,	,	PUNCT
ajird-1101	513	9	56–67	56–67	NUM
ajird-1101	513	10	.	.	PUNCT
ajird-1101	514	1	https://doi.org/10.1016/j.ijpe.2018.01.019	https://doi.org/10.1016/j.ijpe.2018.01.019	NUM
ajird-1101	514	2	46	46	NUM
ajird-1101	514	3	.	.	PUNCT
ajird-1101	515	1	maister	maister	PROPN
ajird-1101	515	2	,	,	PUNCT
ajird-1101	515	3	d.	d.	PROPN
ajird-1101	515	4	h.	h.	PROPN
ajird-1101	515	5	(	(	PUNCT
ajird-1101	515	6	1985	1985	NUM
ajird-1101	515	7	)	)	PUNCT
ajird-1101	515	8	.	.	PUNCT
ajird-1101	516	1	the	the	DET
ajird-1101	516	2	psychology	psychology	NOUN
ajird-1101	516	3	of	of	ADP
ajird-1101	516	4	waiting	wait	VERB
ajird-1101	516	5	lines	line	NOUN
ajird-1101	516	6	in	in	ADP
ajird-1101	516	7	managing	manage	VERB
ajird-1101	516	8	services	service	NOUN
ajird-1101	516	9	:	:	PUNCT
ajird-1101	516	10	marketing	marketing	NOUN
ajird-1101	516	11	,	,	PUNCT
ajird-1101	516	12	media	medium	NOUN
ajird-1101	516	13	:	:	PUNCT
ajird-1101	516	14	conceptualization	conceptualization	NOUN
ajird-1101	516	15	,	,	PUNCT
ajird-1101	516	16	scale	scale	NOUN
ajird-1101	516	17	development	development	NOUN
ajird-1101	516	18	and	and	CCONJ
ajird-1101	516	19	validation	validation	NOUN
ajird-1101	516	20	.	.	PUNCT
ajird-1101	517	1	journal	journal	NOUN
ajird-1101	517	2	of	of	ADP
ajird-1101	517	3	interactive	interactive	ADJ
ajird-1101	517	4	marketing	marketing	NOUN
ajird-1101	517	5	,	,	PUNCT
ajird-1101	517	6	28(2	28(2	NUM
ajird-1101	517	7	)	)	PUNCT
ajird-1101	517	8	,	,	PUNCT
ajird-1101	517	9	149	149	NUM
ajird-1101	517	10	-	-	SYM
ajird-1101	517	11	165	165	NUM
ajird-1101	517	12	.	.	PUNCT
ajird-1101	518	1	47	47	NUM
ajird-1101	518	2	.	.	PUNCT
ajird-1101	519	1	mccarter	mccarter	PROPN
ajird-1101	519	2	,	,	PUNCT
ajird-1101	519	3	m.	m.	PROPN
ajird-1101	519	4	w.	w.	PROPN
ajird-1101	519	5	,	,	PUNCT
ajird-1101	519	6	chun	chun	PROPN
ajird-1101	519	7	,	,	PUNCT
ajird-1101	519	8	y.	y.	PROPN
ajird-1101	519	9	,	,	PUNCT
ajird-1101	519	10	&	&	CCONJ
ajird-1101	519	11	parsons	parsons	PROPN
ajird-1101	519	12	,	,	PUNCT
ajird-1101	519	13	a.	a.	NOUN
ajird-1101	519	14	g.	g.	PROPN
ajird-1101	519	15	(	(	PUNCT
ajird-1101	519	16	2018	2018	NUM
ajird-1101	519	17	)	)	PUNCT
ajird-1101	519	18	.	.	PUNCT
ajird-1101	520	1	wait	wait	VERB
ajird-1101	520	2	-	-	PUNCT
ajird-1101	520	3	management	management	NOUN
ajird-1101	520	4	strategies	strategy	NOUN
ajird-1101	520	5	for	for	ADP
ajird-1101	520	6	the	the	DET
ajird-1101	520	7	service	service	NOUN
ajird-1101	520	8	industry	industry	NOUN
ajird-1101	520	9	.	.	PUNCT
ajird-1101	521	1	production	production	NOUN
ajird-1101	521	2	and	and	CCONJ
ajird-1101	521	3	operations	operation	NOUN
ajird-1101	521	4	management	management	NOUN
ajird-1101	521	5	,	,	PUNCT
ajird-1101	521	6	27(4	27(4	PROPN
ajird-1101	521	7	)	)	PUNCT
ajird-1101	521	8	,	,	PUNCT
ajird-1101	521	9	669–682	669–682	NUM
ajird-1101	521	10	.	.	PUNCT
ajird-1101	522	1	https://doi.org/10.1111/poms.12789	https://doi.org/10.1111/poms.12789	ADV
ajird-1101	522	2	48	48	NUM
ajird-1101	522	3	.	.	PUNCT
ajird-1101	522	4	mittal	mittal	PROPN
ajird-1101	522	5	,	,	PUNCT
ajird-1101	522	6	v.	v.	PROPN
ajird-1101	522	7	,	,	PUNCT
ajird-1101	522	8	&	&	CCONJ
ajird-1101	522	9	kamakura	kamakura	PROPN
ajird-1101	522	10	,	,	PUNCT
ajird-1101	522	11	w.	w.	PROPN
ajird-1101	522	12	a.	a.	PROPN
ajird-1101	522	13	(	(	PUNCT
ajird-1101	522	14	2001	2001	NUM
ajird-1101	522	15	)	)	PUNCT
ajird-1101	522	16	.	.	PUNCT
ajird-1101	523	1	satisfaction	satisfaction	NOUN
ajird-1101	523	2	,	,	PUNCT
ajird-1101	523	3	repurchase	repurchase	VERB
ajird-1101	523	4	intent	intent	NOUN
ajird-1101	523	5	,	,	PUNCT
ajird-1101	523	6	and	and	CCONJ
ajird-1101	523	7	repurchase	repurchase	VERB
ajird-1101	523	8	behavior	behavior	NOUN
ajird-1101	523	9	:	:	PUNCT
ajird-1101	523	10	investigating	investigate	VERB
ajird-1101	523	11	the	the	DET
ajird-1101	523	12	moderating	moderate	VERB
ajird-1101	523	13	effect	effect	NOUN
ajird-1101	523	14	of	of	ADP
ajird-1101	523	15	customer	customer	NOUN
ajird-1101	523	16	characteristics	characteristic	NOUN
ajird-1101	523	17	.	.	PUNCT
ajird-1101	524	1	journal	journal	NOUN
ajird-1101	524	2	of	of	ADP
ajird-1101	524	3	marketing	marketing	NOUN
ajird-1101	524	4	research	research	NOUN
ajird-1101	524	5	,	,	PUNCT
ajird-1101	524	6	38(1	38(1	NUM
ajird-1101	524	7	)	)	PUNCT
ajird-1101	524	8	,	,	PUNCT
ajird-1101	524	9	131	131	NUM
ajird-1101	524	10	-	-	SYM
ajird-1101	524	11	142	142	NUM
ajird-1101	524	12	.	.	PUNCT
ajird-1101	525	1	49	49	NUM
ajird-1101	525	2	.	.	PUNCT
ajird-1101	526	1	ndu	ndu	PROPN
ajird-1101	526	2	,	,	PUNCT
ajird-1101	526	3	e.	e.	PROPN
ajird-1101	526	4	c.	c.	PROPN
ajird-1101	526	5	&	&	CCONJ
ajird-1101	526	6	ajao	ajao	PROPN
ajird-1101	526	7	,	,	PUNCT
ajird-1101	526	8	a.	a.	NOUN
ajird-1101	526	9	o.	o.	NOUN
ajird-1101	526	10	(	(	PUNCT
ajird-1101	526	11	2019	2019	NUM
ajird-1101	526	12	)	)	PUNCT
ajird-1101	526	13	.	.	PUNCT
ajird-1101	527	1	systems	system	NOUN
ajird-1101	527	2	quality	quality	NOUN
ajird-1101	527	3	and	and	CCONJ
ajird-1101	527	4	environmental	environmental	ADJ
ajird-1101	527	5	sustainability	sustainability	NOUN
ajird-1101	527	6	of	of	ADP
ajird-1101	527	7	nigerian	nigerian	ADJ
ajird-1101	527	8	tourist	tourist	NOUN
ajird-1101	527	9	sites	site	NOUN
ajird-1101	527	10	:	:	PUNCT
ajird-1101	527	11	an	an	DET
ajird-1101	527	12	operations	operation	NOUN
ajird-1101	527	13	management	management	NOUN
ajird-1101	527	14	challenge	challenge	NOUN
ajird-1101	527	15	.	.	PUNCT
ajird-1101	528	1	international	international	ADJ
ajird-1101	528	2	journal	journal	PROPN
ajird-1101	528	3	of	of	ADP
ajird-1101	528	4	entrepreneurial	entrepreneurial	ADJ
ajird-1101	528	5	development	development	NOUN
ajird-1101	528	6	,	,	PUNCT
ajird-1101	528	7	education	education	NOUN
ajird-1101	528	8	and	and	CCONJ
ajird-1101	528	9	science	science	NOUN
ajird-1101	528	10	research	research	NOUN
ajird-1101	528	11	,	,	PUNCT
ajird-1101	528	12	5(1	5(1	NUM
ajird-1101	528	13	)	)	PUNCT
ajird-1101	528	14	,	,	PUNCT
ajird-1101	528	15	147	147	NUM
ajird-1101	528	16	-	-	SYM
ajird-1101	528	17	169	169	NUM
ajird-1101	528	18	.	.	PUNCT
ajird-1101	529	1	50	50	NUM
ajird-1101	529	2	.	.	X
ajird-1101	530	1	ndu	ndu	PROPN
ajird-1101	530	2	,	,	PUNCT
ajird-1101	530	3	e.	e.	PROPN
ajird-1101	530	4	c.	c.	PROPN
ajird-1101	530	5	&	&	CCONJ
ajird-1101	530	6	iheanacho	iheanacho	PROPN
ajird-1101	530	7	,	,	PUNCT
ajird-1101	530	8	m.	m.	NOUN
ajird-1101	530	9	c.	c.	PROPN
ajird-1101	530	10	(	(	PUNCT
ajird-1101	530	11	2018	2018	NUM
ajird-1101	530	12	)	)	PUNCT
ajird-1101	530	13	.	.	PUNCT
ajird-1101	531	1	food	food	NOUN
ajird-1101	531	2	service	service	NOUN
ajird-1101	531	3	delivery	delivery	NOUN
ajird-1101	531	4	and	and	CCONJ
ajird-1101	531	5	customer	customer	NOUN
ajird-1101	531	6	satisfaction	satisfaction	NOUN
ajird-1101	531	7	in	in	ADP
ajird-1101	531	8	port	port	NOUN
ajird-1101	531	9	harcourt	harcourt	PROPN
ajird-1101	531	10	quick	quick	ADJ
ajird-1101	531	11	service	service	NOUN
ajird-1101	531	12	restaurants	restaurant	NOUN
ajird-1101	531	13	:	:	PUNCT
ajird-1101	531	14	the	the	DET
ajird-1101	531	15	operations	operation	NOUN
ajird-1101	531	16	management	management	NOUN
ajird-1101	531	17	role	role	NOUN
ajird-1101	531	18	.	.	PUNCT
ajird-1101	532	1	journalnxa	journalnxa	PROPN
ajird-1101	532	2	multidisciplinary	multidisciplinary	ADJ
ajird-1101	532	3	peer	peer	NOUN
ajird-1101	532	4	reviewed	review	VERB
ajird-1101	532	5	journal	journal	NOUN
ajird-1101	532	6	,	,	PUNCT
ajird-1101	532	7	4(8	4(8	NUM
ajird-1101	532	8	)	)	PUNCT
ajird-1101	532	9	,	,	PUNCT
ajird-1101	532	10	38	38	NUM
ajird-1101	532	11	-	-	SYM
ajird-1101	532	12	55	55	NUM
ajird-1101	532	13	.	.	PUNCT
ajird-1101	533	1	51	51	NUM
ajird-1101	533	2	.	.	X
ajird-1101	533	3	ndu	ndu	PROPN
ajird-1101	533	4	,	,	PUNCT
ajird-1101	533	5	e.	e.	PROPN
ajird-1101	533	6	c.	c.	PROPN
ajird-1101	533	7	(	(	PUNCT
ajird-1101	533	8	2018	2018	NUM
ajird-1101	533	9	)	)	PUNCT
ajird-1101	533	10	.	.	PUNCT
ajird-1101	534	1	service	service	NOUN
ajird-1101	534	2	systems	system	NOUN
ajird-1101	534	3	quality	quality	NOUN
ajird-1101	534	4	and	and	CCONJ
ajird-1101	534	5	sustainable	sustainable	ADJ
ajird-1101	534	6	tourism	tourism	NOUN
ajird-1101	534	7	development	development	NOUN
ajird-1101	534	8	in	in	ADP
ajird-1101	534	9	nigeria	nigeria	PROPN
ajird-1101	534	10	.	.	PUNCT
ajird-1101	535	1	phd	phd	NOUN
ajird-1101	535	2	thesis	thesis	PROPN
ajird-1101	535	3	,	,	PUNCT
ajird-1101	535	4	university	university	NOUN
ajird-1101	535	5	of	of	ADP
ajird-1101	535	6	port	port	NOUN
ajird-1101	535	7	harcourt	harcourt	PROPN
ajird-1101	535	8	.	.	PUNCT
ajird-1101	536	1	52	52	NUM
ajird-1101	536	2	.	.	X
ajird-1101	537	1	oliver	oliver	PROPN
ajird-1101	537	2	,	,	PUNCT
ajird-1101	537	3	r.	r.	PROPN
ajird-1101	537	4	&	&	CCONJ
ajird-1101	537	5	westbrook	westbrook	PROPN
ajird-1101	537	6	,	,	PUNCT
ajird-1101	537	7	r.	r.	PROPN
ajird-1101	537	8	(	(	PUNCT
ajird-1101	537	9	1993	1993	NUM
ajird-1101	537	10	)	)	PUNCT
ajird-1101	537	11	.	.	PUNCT
ajird-1101	538	1	profiles	profile	NOUN
ajird-1101	538	2	of	of	ADP
ajird-1101	538	3	consumer	consumer	NOUN
ajird-1101	538	4	emotions	emotion	NOUN
ajird-1101	538	5	and	and	CCONJ
ajird-1101	538	6	satisfaction	satisfaction	NOUN
ajird-1101	538	7	in	in	ADP
ajird-1101	538	8	ownership	ownership	NOUN
ajird-1101	538	9	and	and	CCONJ
ajird-1101	538	10	usage	usage	NOUN
ajird-1101	538	11	.	.	PUNCT
ajird-1101	539	1	emotion	emotion	NOUN
ajird-1101	539	2	,	,	PUNCT
ajird-1101	539	3	6	6	NUM
ajird-1101	539	4	,	,	PUNCT
ajird-1101	539	5	12	12	NUM
ajird-1101	539	6	-	-	SYM
ajird-1101	539	7	27	27	NUM
ajird-1101	539	8	.	.	PUNCT
ajird-1101	540	1	53	53	NUM
ajird-1101	540	2	.	.	PUNCT
ajird-1101	540	3	pai	pai	PROPN
ajird-1101	540	4	,	,	PUNCT
ajird-1101	540	5	y.	y.	PROPN
ajird-1101	540	6	p.	p.	PROPN
ajird-1101	540	7	,	,	PUNCT
ajird-1101	540	8	&	&	CCONJ
ajird-1101	540	9	chary	chary	PROPN
ajird-1101	540	10	,	,	PUNCT
ajird-1101	540	11	s.	s.	PROPN
ajird-1101	540	12	t.	t.	PROPN
ajird-1101	540	13	(	(	PUNCT
ajird-1101	540	14	2016	2016	NUM
ajird-1101	540	15	)	)	PUNCT
ajird-1101	540	16	.	.	PUNCT
ajird-1101	541	1	patient	patient	NOUN
ajird-1101	541	2	-	-	PUNCT
ajird-1101	541	3	perceived	perceive	VERB
ajird-1101	541	4	service	service	NOUN
ajird-1101	541	5	quality	quality	NOUN
ajird-1101	541	6	in	in	ADP
ajird-1101	541	7	public	public	ADJ
ajird-1101	541	8	healthcare	healthcare	NOUN
ajird-1101	541	9	services	service	NOUN
ajird-1101	541	10	:	:	PUNCT
ajird-1101	541	11	an	an	DET
ajird-1101	541	12	empirical	empirical	ADJ
ajird-1101	541	13	study	study	NOUN
ajird-1101	541	14	.	.	PUNCT
ajird-1101	542	1	international	international	ADJ
ajird-1101	542	2	journal	journal	PROPN
ajird-1101	542	3	of	of	ADP
ajird-1101	542	4	health	health	PROPN
ajird-1101	542	5	care	care	NOUN
ajird-1101	542	6	quality	quality	NOUN
ajird-1101	542	7	assurance	assurance	NOUN
ajird-1101	542	8	,	,	PUNCT
ajird-1101	542	9	29(6	29(6	NUM
ajird-1101	542	10	)	)	PUNCT
ajird-1101	542	11	,	,	PUNCT
ajird-1101	542	12	600	600	NUM
ajird-1101	542	13	-	-	SYM
ajird-1101	542	14	611	611	NUM
ajird-1101	542	15	.	.	PUNCT
ajird-1101	543	1	54	54	NUM
ajird-1101	543	2	.	.	PUNCT
ajird-1101	544	1	parasuraman	parasuraman	NOUN
ajird-1101	544	2	,	,	PUNCT
ajird-1101	544	3	a.	a.	PROPN
ajird-1101	544	4	,	,	PUNCT
ajird-1101	544	5	zeithaml	zeithaml	PROPN
ajird-1101	544	6	,	,	PUNCT
ajird-1101	544	7	v.	v.	PROPN
ajird-1101	544	8	a.	a.	PROPN
ajird-1101	544	9	,	,	PUNCT
ajird-1101	544	10	&	&	CCONJ
ajird-1101	544	11	berry	berry	PROPN
ajird-1101	544	12	,	,	PUNCT
ajird-1101	544	13	l.	l.	PROPN
ajird-1101	544	14	l.	l.	PROPN
ajird-1101	544	15	(	(	PUNCT
ajird-1101	544	16	1985	1985	NUM
ajird-1101	544	17	)	)	PUNCT
ajird-1101	544	18	.	.	PUNCT
ajird-1101	545	1	a	a	DET
ajird-1101	545	2	conceptual	conceptual	ADJ
ajird-1101	545	3	model	model	NOUN
ajird-1101	545	4	of	of	ADP
ajird-1101	545	5	service	service	NOUN
ajird-1101	545	6	quality	quality	NOUN
ajird-1101	545	7	and	and	CCONJ
ajird-1101	545	8	its	its	PRON
ajird-1101	545	9	implications	implication	NOUN
ajird-1101	545	10	for	for	ADP
ajird-1101	545	11	future	future	ADJ
ajird-1101	545	12	research	research	NOUN
ajird-1101	545	13	.	.	PUNCT
ajird-1101	546	1	journal	journal	NOUN
ajird-1101	546	2	of	of	ADP
ajird-1101	546	3	marketing	marketing	NOUN
ajird-1101	546	4	,	,	PUNCT
ajird-1101	546	5	49(4	49(4	NOUN
ajird-1101	546	6	)	)	PUNCT
ajird-1101	546	7	,	,	PUNCT
ajird-1101	546	8	41	41	NUM
ajird-1101	546	9	-	-	SYM
ajird-1101	546	10	50	50	NUM
ajird-1101	546	11	.	.	PUNCT
ajird-1101	547	1	55	55	NUM
ajird-1101	547	2	.	.	X
ajird-1101	548	1	parasuraman	parasuraman	PROPN
ajird-1101	548	2	,	,	PUNCT
ajird-1101	548	3	a.	a.	PROPN
ajird-1101	548	4	,	,	PUNCT
ajird-1101	548	5	zeithaml	zeithaml	PROPN
ajird-1101	548	6	,	,	PUNCT
ajird-1101	548	7	v.	v.	PROPN
ajird-1101	548	8	a.	a.	PROPN
ajird-1101	548	9	,	,	PUNCT
ajird-1101	548	10	&	&	CCONJ
ajird-1101	548	11	berry	berry	PROPN
ajird-1101	548	12	,	,	PUNCT
ajird-1101	548	13	l.	l.	PROPN
ajird-1101	548	14	l.	l.	PROPN
ajird-1101	548	15	(	(	PUNCT
ajird-1101	548	16	1988	1988	NUM
ajird-1101	548	17	)	)	PUNCT
ajird-1101	548	18	.	.	PUNCT
ajird-1101	549	1	servqual	servqual	ADJ
ajird-1101	549	2	:	:	PUNCT
ajird-1101	549	3	a	a	DET
ajird-1101	549	4	multiple	multiple	ADJ
ajird-1101	549	5	-	-	PUNCT
ajird-1101	549	6	item	item	NOUN
ajird-1101	549	7	scale	scale	NOUN
ajird-1101	549	8	for	for	ADP
ajird-1101	549	9	measuring	measure	VERB
ajird-1101	549	10	consumer	consumer	NOUN
ajird-1101	549	11	perceptions	perception	NOUN
ajird-1101	549	12	of	of	ADP
ajird-1101	549	13	service	service	NOUN
ajird-1101	549	14	quality	quality	NOUN
ajird-1101	549	15	.	.	PUNCT
ajird-1101	550	1	journal	journal	NOUN
ajird-1101	550	2	of	of	ADP
ajird-1101	550	3	retailing	retailing	NOUN
ajird-1101	550	4	,	,	PUNCT
ajird-1101	550	5	64(1	64(1	NUM
ajird-1101	550	6	)	)	PUNCT
ajird-1101	550	7	,	,	PUNCT
ajird-1101	550	8	1240	1240	NUM
ajird-1101	550	9	.	.	PUNCT
ajird-1101	551	1	56	56	NUM
ajird-1101	551	2	.	.	PUNCT
ajird-1101	552	1	polas	pola	NOUN
ajird-1101	552	2	,	,	PUNCT
ajird-1101	552	3	m.	m.	PROPN
ajird-1101	552	4	r.	r.	PROPN
ajird-1101	552	5	h.	h.	PROPN
ajird-1101	552	6	,	,	PUNCT
ajird-1101	552	7	mostafizur	mostafizur	PROPN
ajird-1101	552	8	,	,	PUNCT
ajird-1101	552	9	m.	m.	NOUN
ajird-1101	552	10	r.	r.	PROPN
ajird-1101	552	11	,	,	PUNCT
ajird-1101	552	12	azad	azad	PROPN
ajird-1101	552	13	,	,	PUNCT
ajird-1101	552	14	m.	m.	NOUN
ajird-1101	552	15	m.	m.	NOUN
ajird-1101	552	16	,	,	PUNCT
ajird-1101	552	17	&	&	CCONJ
ajird-1101	552	18	marwan	marwan	PROPN
ajird-1101	552	19	,	,	PUNCT
ajird-1101	552	20	m.	m.	PROPN
ajird-1101	552	21	a.	a.	PROPN
ajird-1101	552	22	h.	h.	PROPN
ajird-1101	552	23	(	(	PUNCT
ajird-1101	552	24	2018	2018	NUM
ajird-1101	552	25	)	)	PUNCT
ajird-1101	552	26	.	.	PUNCT
ajird-1101	553	1	the	the	DET
ajird-1101	553	2	impact	impact	NOUN
ajird-1101	553	3	of	of	ADP
ajird-1101	553	4	waiting	wait	VERB
ajird-1101	553	5	time	time	NOUN
ajird-1101	553	6	towards	towards	ADP
ajird-1101	553	7	customers	customer	NOUN
ajird-1101	553	8	’	'	PUNCT
ajird-1101	553	9	satisfaction	satisfaction	NOUN
ajird-1101	553	10	in	in	ADP
ajird-1101	553	11	fast	fast	ADJ
ajird-1101	553	12	food	food	NOUN
ajird-1101	553	13	establishments	establishment	NOUN
ajird-1101	553	14	:	:	PUNCT
ajird-1101	553	15	evidence	evidence	NOUN
ajird-1101	553	16	from	from	ADP
ajird-1101	553	17	bangladesh	bangladesh	PROPN
ajird-1101	553	18	.	.	PUNCT
ajird-1101	554	1	iosr	iosr	PROPN
ajird-1101	554	2	journal	journal	PROPN
ajird-1101	554	3	of	of	ADP
ajird-1101	554	4	business	business	NOUN
ajird-1101	554	5	and	and	CCONJ
ajird-1101	554	6	management	management	NOUN
ajird-1101	554	7	,	,	PUNCT
ajird-1101	554	8	2(5	2(5	NUM
ajird-1101	554	9	)	)	PUNCT
ajird-1101	554	10	,	,	PUNCT
ajird-1101	554	11	11	11	NUM
ajird-1101	554	12	-	-	SYM
ajird-1101	554	13	21	21	NUM
ajird-1101	554	14	.	.	PUNCT
ajird-1101	555	1	doi	doi	NOUN
ajird-1101	555	2	:	:	PUNCT
ajird-1101	555	3	10.9790/487x-2005021121	10.9790/487x-2005021121	NUM
ajird-1101	555	4	https://doi.org/10.1111/poms.12789	https://doi.org/10.1111/poms.12789	ADV
ajird-1101	555	5	american	american	ADJ
ajird-1101	555	6	journal	journal	NOUN
ajird-1101	555	7	of	of	ADP
ajird-1101	555	8	interdisciplinary	interdisciplinary	ADJ
ajird-1101	555	9	research	research	NOUN
ajird-1101	555	10	and	and	CCONJ
ajird-1101	555	11	development	development	NOUN
ajird-1101	555	12	issn	issn	PROPN
ajird-1101	555	13	online	online	NOUN
ajird-1101	555	14	:	:	PUNCT
ajird-1101	555	15	2771	2771	NUM
ajird-1101	555	16	-	-	SYM
ajird-1101	555	17	8948	8948	NUM
ajird-1101	555	18	website	website	NOUN
ajird-1101	555	19	:	:	PUNCT
ajird-1101	555	20	www.ajird.journalspark.org	www.ajird.journalspark.org	ADJ
ajird-1101	555	21	volume	volume	NOUN
ajird-1101	555	22	27	27	NUM
ajird-1101	555	23	,	,	PUNCT
ajird-1101	555	24	april	april	PROPN
ajird-1101	555	25	2024	2024	NUM
ajird-1101	555	26	142	142	NUM
ajird-1101	555	27	|	|	ADV
ajird-1101	555	28	p	p	ADP
ajird-1101	555	29	a	a	DET
ajird-1101	555	30	g	g	NOUN
ajird-1101	555	31	e	e	ADP
ajird-1101	555	32	57	57	NUM
ajird-1101	555	33	.	.	PUNCT
ajird-1101	556	1	smith	smith	PROPN
ajird-1101	556	2	,	,	PUNCT
ajird-1101	556	3	m.	m.	NOUN
ajird-1101	556	4	a.	a.	PROPN
ajird-1101	556	5	,	,	PUNCT
ajird-1101	556	6	bonn	bonn	PROPN
ajird-1101	556	7	,	,	PUNCT
ajird-1101	556	8	m.	m.	NOUN
ajird-1101	556	9	a.	a.	PROPN
ajird-1101	556	10	,	,	PUNCT
ajird-1101	556	11	smith	smith	PROPN
ajird-1101	556	12	,	,	PUNCT
ajird-1101	556	13	k.	k.	PROPN
ajird-1101	556	14	a.	a.	PROPN
ajird-1101	556	15	,	,	PUNCT
ajird-1101	556	16	&	&	CCONJ
ajird-1101	556	17	wilhelm	wilhelm	PROPN
ajird-1101	556	18	,	,	PUNCT
ajird-1101	556	19	s.	s.	PROPN
ajird-1101	556	20	l.	l.	PROPN
ajird-1101	556	21	(	(	PUNCT
ajird-1101	556	22	2018	2018	NUM
ajird-1101	556	23	)	)	PUNCT
ajird-1101	556	24	.	.	PUNCT
ajird-1101	557	1	quick	quick	ADJ
ajird-1101	557	2	service	service	NOUN
ajird-1101	557	3	education	education	NOUN
ajird-1101	557	4	:	:	PUNCT
ajird-1101	557	5	preparing	prepare	VERB
ajird-1101	557	6	students	student	NOUN
ajird-1101	557	7	for	for	ADP
ajird-1101	557	8	the	the	DET
ajird-1101	557	9	future	future	NOUN
ajird-1101	557	10	.	.	PUNCT
ajird-1101	558	1	journal	journal	NOUN
ajird-1101	558	2	of	of	ADP
ajird-1101	558	3	marketing	marketing	NOUN
ajird-1101	558	4	,	,	PUNCT
ajird-1101	558	5	56(2	56(2	ADJ
ajird-1101	558	6	)	)	PUNCT
ajird-1101	558	7	,	,	PUNCT
ajird-1101	558	8	57	57	NUM
ajird-1101	558	9	-	-	SYM
ajird-1101	558	10	71	71	NUM
ajird-1101	558	11	.	.	PUNCT
ajird-1101	559	1	58	58	NUM
ajird-1101	559	2	.	.	PUNCT
ajird-1101	560	1	smith	smith	PROPN
ajird-1101	560	2	,	,	PUNCT
ajird-1101	560	3	r.	r.	PROPN
ajird-1101	560	4	a.	a.	PROPN
ajird-1101	560	5	,	,	PUNCT
ajird-1101	560	6	&	&	CCONJ
ajird-1101	560	7	johnson	johnson	PROPN
ajird-1101	560	8	,	,	PUNCT
ajird-1101	560	9	m.	m.	NOUN
ajird-1101	560	10	p.	p.	NOUN
ajird-1101	560	11	(	(	PUNCT
ajird-1101	560	12	2021	2021	NUM
ajird-1101	560	13	)	)	PUNCT
ajird-1101	560	14	.	.	PUNCT
ajird-1101	561	1	understanding	understand	VERB
ajird-1101	561	2	positive	positive	ADJ
ajird-1101	561	3	word	word	NOUN
ajird-1101	561	4	of	of	ADP
ajird-1101	561	5	mouth	mouth	NOUN
ajird-1101	561	6	:	:	PUNCT
ajird-1101	561	7	a	a	DET
ajird-1101	561	8	comprehensive	comprehensive	ADJ
ajird-1101	561	9	review	review	NOUN
ajird-1101	561	10	.	.	PUNCT
ajird-1101	562	1	journal	journal	PROPN
ajird-1101	562	2	of	of	ADP
ajird-1101	562	3	consumer	consumer	NOUN
ajird-1101	562	4	psychology	psychology	NOUN
ajird-1101	562	5	,	,	PUNCT
ajird-1101	562	6	31(3	31(3	NUM
ajird-1101	562	7	)	)	PUNCT
ajird-1101	562	8	,	,	PUNCT
ajird-1101	562	9	408	408	NUM
ajird-1101	562	10	-	-	SYM
ajird-1101	562	11	428	428	NUM
ajird-1101	562	12	.	.	NOUN
ajird-1101	562	13	59	59	NUM
ajird-1101	562	14	.	.	PUNCT
ajird-1101	562	15	sorour	sorour	PROPN
ajird-1101	562	16	,	,	PUNCT
ajird-1101	562	17	a.	a.	NOUN
ajird-1101	562	18	a.	a.	PROPN
ajird-1101	562	19	,	,	PUNCT
ajird-1101	562	20	&	&	CCONJ
ajird-1101	562	21	kabir	kabir	PROPN
ajird-1101	562	22	,	,	PUNCT
ajird-1101	562	23	g.	g.	PROPN
ajird-1101	562	24	(	(	PUNCT
ajird-1101	562	25	2016	2016	NUM
ajird-1101	562	26	)	)	PUNCT
ajird-1101	562	27	.	.	PUNCT
ajird-1101	563	1	customer	customer	NOUN
ajird-1101	563	2	queue	queue	NOUN
ajird-1101	563	3	management	management	NOUN
ajird-1101	563	4	systems	system	NOUN
ajird-1101	563	5	in	in	ADP
ajird-1101	563	6	service	service	NOUN
ajird-1101	563	7	organizations	organization	NOUN
ajird-1101	563	8	:	:	PUNCT
ajird-1101	563	9	a	a	DET
ajird-1101	563	10	review	review	NOUN
ajird-1101	563	11	.	.	PUNCT
ajird-1101	564	1	international	international	ADJ
ajird-1101	564	2	journal	journal	PROPN
ajird-1101	564	3	of	of	ADP
ajird-1101	564	4	quality	quality	NOUN
ajird-1101	564	5	&	&	CCONJ
ajird-1101	564	6	reliability	reliability	NOUN
ajird-1101	564	7	management	management	NOUN
ajird-1101	564	8	,	,	PUNCT
ajird-1101	564	9	33(6	33(6	PROPN
ajird-1101	564	10	)	)	PUNCT
ajird-1101	564	11	,	,	PUNCT
ajird-1101	564	12	739	739	NUM
ajird-1101	564	13	-	-	SYM
ajird-1101	564	14	763	763	NUM
ajird-1101	564	15	.	.	PUNCT
ajird-1101	565	1	60	60	NUM
ajird-1101	565	2	.	.	PUNCT
ajird-1101	566	1	van	van	PROPN
ajird-1101	566	2	doorn	doorn	PROPN
ajird-1101	566	3	,	,	PUNCT
ajird-1101	566	4	j.	j.	PROPN
ajird-1101	566	5	,	,	PUNCT
ajird-1101	566	6	lemon	lemon	PROPN
ajird-1101	566	7	,	,	PUNCT
ajird-1101	566	8	k.	k.	PROPN
ajird-1101	566	9	n.	n.	PROPN
ajird-1101	566	10	,	,	PUNCT
ajird-1101	566	11	mittal	mittal	PROPN
ajird-1101	566	12	,	,	PUNCT
ajird-1101	566	13	v.	v.	PROPN
ajird-1101	566	14	,	,	PUNCT
ajird-1101	566	15	nass	nass	PROPN
ajird-1101	566	16	,	,	PUNCT
ajird-1101	566	17	s.	s.	PROPN
ajird-1101	566	18	,	,	PUNCT
ajird-1101	566	19	pick	pick	VERB
ajird-1101	566	20	,	,	PUNCT
ajird-1101	566	21	d.	d.	PROPN
ajird-1101	566	22	,	,	PUNCT
ajird-1101	566	23	pirner	pirner	NOUN
ajird-1101	566	24	,	,	PUNCT
ajird-1101	566	25	p.	p.	NOUN
ajird-1101	566	26	,	,	PUNCT
ajird-1101	566	27	&	&	CCONJ
ajird-1101	566	28	verhoef	verhoef	PROPN
ajird-1101	566	29	,	,	PUNCT
ajird-1101	566	30	p.	p.	PROPN
ajird-1101	566	31	c.	c.	PROPN
ajird-1101	566	32	(	(	PUNCT
ajird-1101	566	33	2010	2010	NUM
ajird-1101	566	34	)	)	PUNCT
ajird-1101	566	35	.	.	PUNCT
ajird-1101	567	1	customer	customer	NOUN
ajird-1101	567	2	engagement	engagement	NOUN
ajird-1101	567	3	behavior	behavior	NOUN
ajird-1101	567	4	:	:	PUNCT
ajird-1101	567	5	theoretical	theoretical	ADJ
ajird-1101	567	6	foundations	foundation	NOUN
ajird-1101	567	7	and	and	CCONJ
ajird-1101	567	8	research	research	NOUN
ajird-1101	567	9	directions	direction	NOUN
ajird-1101	567	10	.	.	PUNCT
ajird-1101	568	1	journal	journal	NOUN
ajird-1101	568	2	of	of	ADP
ajird-1101	568	3	service	service	NOUN
ajird-1101	568	4	research	research	NOUN
ajird-1101	568	5	,	,	PUNCT
ajird-1101	568	6	13(3	13(3	NUM
ajird-1101	568	7	)	)	PUNCT
ajird-1101	568	8	,	,	PUNCT
ajird-1101	568	9	253	253	NUM
ajird-1101	568	10	-	-	SYM
ajird-1101	568	11	266	266	NUM
ajird-1101	568	12	.	.	PUNCT
ajird-1101	568	13	61	61	NUM
ajird-1101	568	14	.	.	PUNCT
ajird-1101	569	1	verleye	verleye	NOUN
ajird-1101	569	2	,	,	PUNCT
ajird-1101	569	3	k.	k.	PROPN
ajird-1101	569	4	,	,	PUNCT
ajird-1101	569	5	gemmel	gemmel	NOUN
ajird-1101	569	6	,	,	PUNCT
ajird-1101	569	7	p.	p.	NOUN
ajird-1101	569	8	,	,	PUNCT
ajird-1101	569	9	&	&	CCONJ
ajird-1101	569	10	rangarajan	rangarajan	PROPN
ajird-1101	569	11	,	,	PUNCT
ajird-1101	569	12	d.	d.	PROPN
ajird-1101	569	13	(	(	PUNCT
ajird-1101	569	14	2013	2013	NUM
ajird-1101	569	15	)	)	PUNCT
ajird-1101	569	16	.	.	PUNCT
ajird-1101	570	1	the	the	DET
ajird-1101	570	2	reciprocal	reciprocal	ADJ
ajird-1101	570	3	and	and	CCONJ
ajird-1101	570	4	complementary	complementary	ADJ
ajird-1101	570	5	influences	influence	NOUN
ajird-1101	570	6	of	of	ADP
ajird-1101	570	7	customer	customer	NOUN
ajird-1101	570	8	participation	participation	NOUN
ajird-1101	570	9	and	and	CCONJ
ajird-1101	570	10	customer	customer	NOUN
ajird-1101	570	11	-	-	PUNCT
ajird-1101	570	12	centric	centric	ADJ
ajird-1101	570	13	characteristics	characteristic	NOUN
ajird-1101	570	14	on	on	ADP
ajird-1101	570	15	service	service	NOUN
ajird-1101	570	16	innovation	innovation	NOUN
ajird-1101	570	17	implementation	implementation	NOUN
ajird-1101	570	18	.	.	PUNCT
ajird-1101	571	1	journal	journal	NOUN
ajird-1101	571	2	of	of	ADP
ajird-1101	571	3	service	service	NOUN
ajird-1101	571	4	research	research	NOUN
ajird-1101	571	5	,	,	PUNCT
ajird-1101	571	6	16(3	16(3	NOUN
ajird-1101	571	7	)	)	PUNCT
ajird-1101	571	8	,	,	PUNCT
ajird-1101	571	9	349	349	NUM
ajird-1101	571	10	-	-	SYM
ajird-1101	571	11	362	362	NUM
ajird-1101	571	12	.	.	PUNCT
ajird-1101	572	1	62	62	NUM
ajird-1101	572	2	.	.	PUNCT
ajird-1101	573	1	vogel	vogel	PROPN
ajird-1101	573	2	,	,	PUNCT
ajird-1101	573	3	v.	v.	ADV
ajird-1101	573	4	,	,	PUNCT
ajird-1101	573	5	evanschitzky	evanschitzky	ADJ
ajird-1101	573	6	,	,	PUNCT
ajird-1101	573	7	h.	h.	PROPN
ajird-1101	573	8	,	,	PUNCT
ajird-1101	573	9	&	&	CCONJ
ajird-1101	573	10	ramaseshan	ramaseshan	PROPN
ajird-1101	573	11	,	,	PUNCT
ajird-1101	573	12	b.	b.	PROPN
ajird-1101	573	13	(	(	PUNCT
ajird-1101	573	14	2008	2008	NUM
ajird-1101	573	15	)	)	PUNCT
ajird-1101	573	16	.	.	PUNCT
ajird-1101	574	1	customer	customer	NOUN
ajird-1101	574	2	equity	equity	NOUN
ajird-1101	574	3	drivers	driver	NOUN
ajird-1101	574	4	and	and	CCONJ
ajird-1101	574	5	future	future	ADJ
ajird-1101	574	6	sales	sale	NOUN
ajird-1101	574	7	.	.	PUNCT
ajird-1101	575	1	journal	journal	NOUN
ajird-1101	575	2	of	of	ADP
ajird-1101	575	3	marketing	marketing	NOUN
ajird-1101	575	4	,	,	PUNCT
ajird-1101	575	5	72(6	72(6	NOUN
ajird-1101	575	6	)	)	PUNCT
ajird-1101	575	7	,	,	PUNCT
ajird-1101	575	8	98	98	NUM
ajird-1101	575	9	-	-	SYM
ajird-1101	575	10	108	108	NUM
ajird-1101	575	11	.	.	PUNCT
ajird-1101	576	1	63	63	NUM
ajird-1101	576	2	.	.	PUNCT
ajird-1101	577	1	wang	wang	PROPN
ajird-1101	577	2	,	,	PUNCT
ajird-1101	577	3	d.	d.	PROPN
ajird-1101	577	4	,	,	PUNCT
ajird-1101	577	5	yu	yu	PROPN
ajird-1101	577	6	,	,	PUNCT
ajird-1101	577	7	c.	c.	PROPN
ajird-1101	577	8	,	,	PUNCT
ajird-1101	577	9	wei	wei	PROPN
ajird-1101	577	10	,	,	PUNCT
ajird-1101	577	11	y.	y.	PROPN
ajird-1101	577	12	,	,	PUNCT
ajird-1101	577	13	&	&	CCONJ
ajird-1101	577	14	lai	lai	PROPN
ajird-1101	577	15	,	,	PUNCT
ajird-1101	577	16	h.	h.	PROPN
ajird-1101	577	17	(	(	PUNCT
ajird-1101	577	18	2012	2012	NUM
ajird-1101	577	19	)	)	PUNCT
ajird-1101	577	20	.	.	PUNCT
ajird-1101	578	1	the	the	DET
ajird-1101	578	2	effects	effect	NOUN
ajird-1101	578	3	of	of	ADP
ajird-1101	578	4	social	social	ADJ
ajird-1101	578	5	media	medium	NOUN
ajird-1101	578	6	on	on	ADP
ajird-1101	578	7	consumer	consumer	NOUN
ajird-1101	578	8	buying	buying	NOUN
ajird-1101	578	9	intention	intention	NOUN
ajird-1101	578	10	:	:	PUNCT
ajird-1101	578	11	an	an	DET
ajird-1101	578	12	empirical	empirical	ADJ
ajird-1101	578	13	study	study	NOUN
ajird-1101	578	14	.	.	PUNCT
ajird-1101	579	1	journal	journal	NOUN
ajird-1101	579	2	of	of	ADP
ajird-1101	579	3	retailing	retailing	NOUN
ajird-1101	579	4	and	and	CCONJ
ajird-1101	579	5	consumer	consumer	NOUN
ajird-1101	579	6	services	service	NOUN
ajird-1101	579	7	,	,	PUNCT
ajird-1101	579	8	19(6	19(6	NUM
ajird-1101	579	9	)	)	PUNCT
ajird-1101	579	10	,	,	PUNCT
ajird-1101	579	11	585	585	NUM
ajird-1101	579	12	-	-	SYM
ajird-1101	579	13	594	594	NUM
ajird-1101	579	14	.	.	NUM
ajird-1101	579	15	64	64	NUM
ajird-1101	579	16	.	.	PUNCT
ajird-1101	580	1	yan	yan	PROPN
ajird-1101	580	2	,	,	PUNCT
ajird-1101	580	3	y.	y.	PROPN
ajird-1101	580	4	,	,	PUNCT
ajird-1101	580	5	&	&	CCONJ
ajird-1101	580	6	wu	wu	PROPN
ajird-1101	580	7	,	,	PUNCT
ajird-1101	580	8	m.	m.	NOUN
ajird-1101	580	9	(	(	PUNCT
ajird-1101	580	10	2018	2018	NUM
ajird-1101	580	11	)	)	PUNCT
ajird-1101	580	12	.	.	PUNCT
ajird-1101	581	1	how	how	SCONJ
ajird-1101	581	2	technology	technology	NOUN
ajird-1101	581	3	enhances	enhance	VERB
ajird-1101	581	4	the	the	DET
ajird-1101	581	5	waiting	wait	VERB
ajird-1101	581	6	environment	environment	NOUN
ajird-1101	581	7	and	and	CCONJ
ajird-1101	581	8	service	service	NOUN
ajird-1101	581	9	experience	experience	NOUN
ajird-1101	581	10	.	.	PUNCT
ajird-1101	582	1	journal	journal	NOUN
ajird-1101	582	2	of	of	ADP
ajird-1101	582	3	business	business	NOUN
ajird-1101	582	4	research	research	NOUN
ajird-1101	582	5	,	,	PUNCT
ajird-1101	582	6	89	89	NUM
ajird-1101	582	7	,	,	PUNCT
ajird-1101	582	8	211	211	NUM
ajird-1101	582	9	-	-	SYM
ajird-1101	582	10	220	220	NUM
ajird-1101	582	11	.	.	NOUN
ajird-1101	582	12	65	65	NUM
ajird-1101	582	13	.	.	PUNCT
ajird-1101	583	1	zeithaml	zeithaml	PROPN
ajird-1101	583	2	,	,	PUNCT
ajird-1101	583	3	v.	v.	PROPN
ajird-1101	583	4	a.	a.	PROPN
ajird-1101	583	5	,	,	PUNCT
ajird-1101	583	6	parasuraman	parasuraman	NOUN
ajird-1101	583	7	,	,	PUNCT
ajird-1101	583	8	a.	a.	NOUN
ajird-1101	583	9	,	,	PUNCT
ajird-1101	583	10	&	&	CCONJ
ajird-1101	583	11	berry	berry	PROPN
ajird-1101	583	12	,	,	PUNCT
ajird-1101	583	13	l.	l.	PROPN
ajird-1101	583	14	l.	l.	PROPN
ajird-1101	583	15	(	(	PUNCT
ajird-1101	583	16	1985	1985	NUM
ajird-1101	583	17	)	)	PUNCT
ajird-1101	583	18	.	.	PUNCT
ajird-1101	584	1	problems	problem	NOUN
ajird-1101	584	2	and	and	CCONJ
ajird-1101	584	3	strategies	strategy	NOUN
ajird-1101	584	4	in	in	ADP
ajird-1101	584	5	services	service	NOUN
ajird-1101	584	6	marketing	marketing	NOUN
ajird-1101	584	7	.	.	PUNCT
ajird-1101	585	1	journal	journal	NOUN
ajird-1101	585	2	of	of	ADP
ajird-1101	585	3	marketing	marketing	NOUN
ajird-1101	585	4	,	,	PUNCT
ajird-1101	585	5	49(2	49(2	NUM
ajird-1101	585	6	)	)	PUNCT
ajird-1101	585	7	,	,	PUNCT
ajird-1101	585	8	33	33	NUM
ajird-1101	585	9	-	-	SYM
ajird-1101	585	10	46	46	NUM
ajird-1101	585	11	66	66	NUM
ajird-1101	585	12	.	.	PUNCT
ajird-1101	586	1	zhang	zhang	PROPN
ajird-1101	586	2	,	,	PUNCT
ajird-1101	586	3	y.	y.	PROPN
ajird-1101	586	4	,	,	PUNCT
ajird-1101	586	5	chen	chen	PROPN
ajird-1101	586	6	,	,	PUNCT
ajird-1101	586	7	j.	j.	PROPN
ajird-1101	586	8	,	,	PUNCT
ajird-1101	586	9	&	&	CCONJ
ajird-1101	586	10	zhang	zhang	PROPN
ajird-1101	586	11	,	,	PUNCT
ajird-1101	586	12	x.	x.	NOUN
ajird-1101	586	13	(	(	PUNCT
ajird-1101	586	14	2019	2019	NUM
ajird-1101	586	15	)	)	PUNCT
ajird-1101	586	16	.	.	PUNCT
ajird-1101	587	1	the	the	DET
ajird-1101	587	2	impact	impact	NOUN
ajird-1101	587	3	of	of	ADP
ajird-1101	587	4	queue	queue	NOUN
ajird-1101	587	5	management	management	NOUN
ajird-1101	587	6	on	on	ADP
ajird-1101	587	7	customer	customer	NOUN
ajird-1101	587	8	experience	experience	NOUN
ajird-1101	587	9	and	and	CCONJ
ajird-1101	587	10	satisfaction	satisfaction	NOUN
ajird-1101	587	11	in	in	ADP
ajird-1101	587	12	theme	theme	NOUN
ajird-1101	587	13	parks	park	NOUN
ajird-1101	587	14	.	.	PUNCT
ajird-1101	588	1	journal	journal	PROPN
ajird-1101	588	2	of	of	ADP
ajird-1101	588	3	destination	destination	NOUN
ajird-1101	588	4	marketing	marketing	NOUN
ajird-1101	588	5	&	&	CCONJ
ajird-1101	588	6	management	management	NOUN
ajird-1101	588	7	,	,	PUNCT
ajird-1101	588	8	13	13	NUM
ajird-1101	588	9	,	,	PUNCT
ajird-1101	588	10	102	102	NUM
ajird-1101	588	11	-	-	SYM
ajird-1101	588	12	110	110	NUM
ajird-1101	588	13	.	.	PUNCT