id	sid	tid	token	lemma	pos
ajm-1749	1	1	ajm	ajm	PROPN
ajm-1749	1	2	17(3	17(3	NUM
ajm-1749	1	3	)	)	PUNCT
ajm-1749	1	4	web_master.pdf	web_master.pdf	PROPN
ajm-1749	1	5	64	64	NUM
ajm-1749	1	6	american	american	ADJ
ajm-1749	1	7	journal	journal	NOUN
ajm-1749	1	8	of	of	ADP
ajm-1749	1	9	management	management	NOUN
ajm-1749	1	10	vol	vol	NOUN
ajm-1749	1	11	.	.	PUNCT
ajm-1749	2	1	17(3	17(3	NUM
ajm-1749	2	2	)	)	PUNCT
ajm-1749	2	3	2017	2017	NUM
ajm-1749	2	4	measurement	measurement	NOUN
ajm-1749	2	5	of	of	ADP
ajm-1749	2	6	patient	patient	ADJ
ajm-1749	2	7	satisfaction	satisfaction	NOUN
ajm-1749	2	8	with	with	ADP
ajm-1749	2	9	servqual	servqual	ADJ
ajm-1749	2	10	model	model	NOUN
ajm-1749	2	11	of	of	ADP
ajm-1749	2	12	private	private	ADJ
ajm-1749	2	13	hospitals	hospital	NOUN
ajm-1749	2	14	:	:	PUNCT
ajm-1749	2	15	sem	sem	NOUN
ajm-1749	2	16	approach	approach	NOUN
ajm-1749	2	17	tarana	tarana	PROPN
ajm-1749	2	18	azmi	azmi	PROPN
ajm-1749	2	19	school	school	PROPN
ajm-1749	2	20	of	of	ADP
ajm-1749	2	21	business	business	NOUN
ajm-1749	2	22	,	,	PUNCT
ajm-1749	2	23	uttara	uttara	PROPN
ajm-1749	2	24	university	university	PROPN
ajm-1749	2	25	,	,	PUNCT
ajm-1749	2	26	bangladesh	bangladesh	PROPN
ajm-1749	2	27	md	md	PROPN
ajm-1749	2	28	.	.	PROPN
ajm-1749	2	29	hafizur	hafizur	PROPN
ajm-1749	2	30	rahman	rahman	PROPN
ajm-1749	2	31	dutch	dutch	PROPN
ajm-1749	2	32	bangla	bangla	PROPN
ajm-1749	2	33	bank	bank	PROPN
ajm-1749	2	34	limited	limit	VERB
ajm-1749	2	35	mohitul	mohitul	NOUN
ajm-1749	2	36	ameen	ameen	NOUN
ajm-1749	2	37	ahmed	ahmed	PROPN
ajm-1749	2	38	mustafi	mustafi	PROPN
ajm-1749	2	39	school	school	NOUN
ajm-1749	2	40	of	of	ADP
ajm-1749	2	41	business	business	NOUN
ajm-1749	2	42	,	,	PUNCT
ajm-1749	2	43	uttara	uttara	PROPN
ajm-1749	2	44	university	university	PROPN
ajm-1749	2	45	,	,	PUNCT
ajm-1749	2	46	bangladesh	bangladesh	PROPN
ajm-1749	2	47	md	md	PROPN
ajm-1749	2	48	.	.	PROPN
ajm-1749	3	1	rafiqul	rafiqul	VERB
ajm-1749	3	2	islam	islam	PROPN
ajm-1749	3	3	school	school	PROPN
ajm-1749	3	4	of	of	ADP
ajm-1749	3	5	business	business	NOUN
ajm-1749	3	6	,	,	PUNCT
ajm-1749	3	7	uttara	uttara	PROPN
ajm-1749	3	8	university	university	PROPN
ajm-1749	3	9	,	,	PUNCT
ajm-1749	3	10	bangladesh	bangladesh	NOUN
ajm-1749	3	11	patient	patient	NOUN
ajm-1749	3	12	satisfaction	satisfaction	NOUN
ajm-1749	3	13	study	study	NOUN
ajm-1749	3	14	can	can	AUX
ajm-1749	3	15	help	help	AUX
ajm-1749	3	16	identify	identify	VERB
ajm-1749	3	17	ways	way	NOUN
ajm-1749	3	18	of	of	ADP
ajm-1749	3	19	improving	improve	VERB
ajm-1749	3	20	nursing	nursing	NOUN
ajm-1749	3	21	and	and	CCONJ
ajm-1749	3	22	health	health	NOUN
ajm-1749	3	23	care	care	NOUN
ajm-1749	3	24	services	service	NOUN
ajm-1749	3	25	.	.	PUNCT
ajm-1749	4	1	the	the	DET
ajm-1749	4	2	aim	aim	NOUN
ajm-1749	4	3	of	of	ADP
ajm-1749	4	4	this	this	DET
ajm-1749	4	5	study	study	NOUN
ajm-1749	4	6	is	be	AUX
ajm-1749	4	7	to	to	PART
ajm-1749	4	8	assess	assess	VERB
ajm-1749	4	9	service	service	NOUN
ajm-1749	4	10	quality	quality	NOUN
ajm-1749	4	11	dimensions	dimension	NOUN
ajm-1749	4	12	to	to	PART
ajm-1749	4	13	determine	determine	VERB
ajm-1749	4	14	patient	patient	ADJ
ajm-1749	4	15	satisfaction	satisfaction	NOUN
ajm-1749	4	16	with	with	ADP
ajm-1749	4	17	doctors	doctor	NOUN
ajm-1749	4	18	,	,	PUNCT
ajm-1749	4	19	nurses	nurse	NOUN
ajm-1749	4	20	and	and	CCONJ
ajm-1749	4	21	staffs	staff	NOUN
ajm-1749	4	22	care	care	VERB
ajm-1749	4	23	in	in	ADP
ajm-1749	4	24	private	private	ADJ
ajm-1749	4	25	hospitals	hospital	NOUN
ajm-1749	4	26	of	of	ADP
ajm-1749	4	27	bangladesh	bangladesh	NOUN
ajm-1749	4	28	.	.	PUNCT
ajm-1749	5	1	this	this	DET
ajm-1749	5	2	study	study	NOUN
ajm-1749	5	3	has	have	AUX
ajm-1749	5	4	been	be	AUX
ajm-1749	5	5	conducted	conduct	VERB
ajm-1749	5	6	on	on	ADP
ajm-1749	5	7	400	400	NUM
ajm-1749	5	8	patients	patient	NOUN
ajm-1749	5	9	with	with	ADP
ajm-1749	5	10	a	a	DET
ajm-1749	5	11	structured	structured	ADJ
ajm-1749	5	12	questionnaire	questionnaire	NOUN
ajm-1749	5	13	and	and	CCONJ
ajm-1749	5	14	using	use	VERB
ajm-1749	5	15	simple	simple	ADJ
ajm-1749	5	16	random	random	ADJ
ajm-1749	5	17	sampling	sampling	NOUN
ajm-1749	5	18	method	method	NOUN
ajm-1749	5	19	.	.	PUNCT
ajm-1749	6	1	for	for	ADP
ajm-1749	6	2	analyzing	analyze	VERB
ajm-1749	6	3	data	datum	NOUN
ajm-1749	6	4	,	,	PUNCT
ajm-1749	6	5	both	both	CCONJ
ajm-1749	6	6	descriptive	descriptive	ADJ
ajm-1749	6	7	and	and	CCONJ
ajm-1749	6	8	inferential	inferential	ADJ
ajm-1749	6	9	statistics	statistic	NOUN
ajm-1749	6	10	has	have	AUX
ajm-1749	6	11	been	be	AUX
ajm-1749	6	12	used	use	VERB
ajm-1749	6	13	.	.	PUNCT
ajm-1749	7	1	by	by	ADP
ajm-1749	7	2	using	use	VERB
ajm-1749	7	3	structural	structural	ADJ
ajm-1749	7	4	equation	equation	NOUN
ajm-1749	7	5	modeling	modeling	NOUN
ajm-1749	7	6	,	,	PUNCT
ajm-1749	7	7	the	the	DET
ajm-1749	7	8	study	study	NOUN
ajm-1749	7	9	has	have	AUX
ajm-1749	7	10	found	find	VERB
ajm-1749	7	11	assurance	assurance	NOUN
ajm-1749	7	12	,	,	PUNCT
ajm-1749	7	13	empathy	empathy	NOUN
ajm-1749	7	14	,	,	PUNCT
ajm-1749	7	15	reliability	reliability	NOUN
ajm-1749	7	16	,	,	PUNCT
ajm-1749	7	17	responsiveness	responsiveness	NOUN
ajm-1749	7	18	and	and	CCONJ
ajm-1749	7	19	tangibility	tangibility	NOUN
ajm-1749	7	20	as	as	ADP
ajm-1749	7	21	influential	influential	ADJ
ajm-1749	7	22	factors	factor	NOUN
ajm-1749	7	23	;	;	PUNCT
ajm-1749	7	24	and	and	CCONJ
ajm-1749	7	25	is	be	AUX
ajm-1749	7	26	significantly	significantly	ADV
ajm-1749	7	27	related	relate	VERB
ajm-1749	7	28	to	to	ADP
ajm-1749	7	29	the	the	DET
ajm-1749	7	30	overall	overall	ADJ
ajm-1749	7	31	patient	patient	ADJ
ajm-1749	7	32	satisfaction	satisfaction	NOUN
ajm-1749	7	33	in	in	ADP
ajm-1749	7	34	private	private	ADJ
ajm-1749	7	35	hospitals	hospital	NOUN
ajm-1749	7	36	.	.	PUNCT
ajm-1749	8	1	this	this	DET
ajm-1749	8	2	study	study	NOUN
ajm-1749	8	3	suggests	suggest	VERB
ajm-1749	8	4	that	that	SCONJ
ajm-1749	8	5	for	for	ADP
ajm-1749	8	6	ensuring	ensure	VERB
ajm-1749	8	7	better	well	ADJ
ajm-1749	8	8	patient	patient	ADJ
ajm-1749	8	9	satisfaction	satisfaction	NOUN
ajm-1749	8	10	,	,	PUNCT
ajm-1749	8	11	variables	variable	NOUN
ajm-1749	8	12	like	like	ADP
ajm-1749	8	13	:	:	PUNCT
ajm-1749	8	14	emergency	emergency	NOUN
ajm-1749	8	15	patients	patient	NOUN
ajm-1749	8	16	,	,	PUNCT
ajm-1749	8	17	lab	lab	NOUN
ajm-1749	8	18	-	-	PUNCT
ajm-1749	8	19	report	report	NOUN
ajm-1749	8	20	�	�	NOUN
ajm-1749	8	21	s	s	PART
ajm-1749	8	22	accuracy	accuracy	NOUN
ajm-1749	8	23	,	,	PUNCT
ajm-1749	8	24	timely	timely	ADJ
ajm-1749	8	25	and	and	CCONJ
ajm-1749	8	26	appointment	appointment	NOUN
ajm-1749	8	27	based	base	VERB
ajm-1749	8	28	patient	patient	ADJ
ajm-1749	8	29	observation	observation	NOUN
ajm-1749	8	30	,	,	PUNCT
ajm-1749	8	31	hygienic	hygienic	ADJ
ajm-1749	8	32	environment	environment	NOUN
ajm-1749	8	33	,	,	PUNCT
ajm-1749	8	34	and	and	CCONJ
ajm-1749	8	35	timely	timely	ADJ
ajm-1749	8	36	report	report	NOUN
ajm-1749	8	37	delivery	delivery	NOUN
ajm-1749	8	38	,	,	PUNCT
ajm-1749	8	39	etc	etc	X
ajm-1749	8	40	.	.	X
ajm-1749	8	41	should	should	AUX
ajm-1749	8	42	be	be	AUX
ajm-1749	8	43	provided	provide	VERB
ajm-1749	8	44	.	.	PUNCT
ajm-1749	9	1	introduction	introduction	NOUN
ajm-1749	9	2	bangladesh	bangladesh	PROPN
ajm-1749	9	3	is	be	AUX
ajm-1749	9	4	a	a	DET
ajm-1749	9	5	country	country	NOUN
ajm-1749	9	6	of	of	ADP
ajm-1749	9	7	160	160	NUM
ajm-1749	9	8	million	million	NUM
ajm-1749	9	9	people	people	NOUN
ajm-1749	9	10	&	&	CCONJ
ajm-1749	9	11	it	it	PRON
ajm-1749	9	12	is	be	AUX
ajm-1749	9	13	the	the	DET
ajm-1749	9	14	7th	7th	ADJ
ajm-1749	9	15	largest	large	ADJ
ajm-1749	9	16	country	country	NOUN
ajm-1749	9	17	in	in	ADP
ajm-1749	9	18	the	the	DET
ajm-1749	9	19	world	world	NOUN
ajm-1749	9	20	.	.	PUNCT
ajm-1749	10	1	in	in	ADP
ajm-1749	10	2	terms	term	NOUN
ajm-1749	10	3	of	of	ADP
ajm-1749	10	4	population	population	NOUN
ajm-1749	10	5	,	,	PUNCT
ajm-1749	10	6	more	more	ADJ
ajm-1749	10	7	than	than	ADP
ajm-1749	10	8	54	54	NUM
ajm-1749	10	9	%	%	NOUN
ajm-1749	10	10	of	of	ADP
ajm-1749	10	11	preschool	preschool	ADJ
ajm-1749	10	12	-	-	PUNCT
ajm-1749	10	13	age	age	NOUN
ajm-1749	10	14	children	child	NOUN
ajm-1749	10	15	,	,	PUNCT
ajm-1749	10	16	number	number	NOUN
ajm-1749	10	17	of	of	ADP
ajm-1749	10	18	children	child	NOUN
ajm-1749	10	19	amounts	amount	VERB
ajm-1749	10	20	equivalent	equivalent	ADJ
ajm-1749	10	21	to	to	ADP
ajm-1749	10	22	more	more	ADJ
ajm-1749	10	23	than	than	ADP
ajm-1749	10	24	9.5	9.5	NUM
ajm-1749	10	25	million	million	NUM
ajm-1749	10	26	,	,	PUNCT
ajm-1749	10	27	are	be	AUX
ajm-1749	10	28	stunted	stunted	ADJ
ajm-1749	10	29	,	,	PUNCT
ajm-1749	10	30	56	56	NUM
ajm-1749	10	31	%	%	NOUN
ajm-1749	10	32	are	be	AUX
ajm-1749	10	33	underweight	underweight	ADJ
ajm-1749	10	34	and	and	CCONJ
ajm-1749	10	35	more	more	ADJ
ajm-1749	10	36	than	than	ADP
ajm-1749	10	37	17	17	NUM
ajm-1749	10	38	%	%	NOUN
ajm-1749	10	39	are	be	AUX
ajm-1749	10	40	wasted	waste	VERB
ajm-1749	10	41	.	.	PUNCT
ajm-1749	11	1	since	since	SCONJ
ajm-1749	11	2	all	all	DET
ajm-1749	11	3	administrative	administrative	ADJ
ajm-1749	11	4	divisions	division	NOUN
ajm-1749	11	5	were	be	AUX
ajm-1749	11	6	affected	affect	VERB
ajm-1749	11	7	by	by	ADP
ajm-1749	11	8	child	child	NOUN
ajm-1749	11	9	malnutrition	malnutrition	NOUN
ajm-1749	11	10	and	and	CCONJ
ajm-1749	11	11	there	there	PRON
ajm-1749	11	12	were	be	VERB
ajm-1749	11	13	highly	highly	ADV
ajm-1749	11	14	significant	significant	ADJ
ajm-1749	11	15	differences	difference	NOUN
ajm-1749	11	16	in	in	ADP
ajm-1749	11	17	the	the	DET
ajm-1749	11	18	prevalence	prevalence	NOUN
ajm-1749	11	19	�	�	NOUN
ajm-1749	11	20	s	s	PART
ajm-1749	11	21	of	of	ADP
ajm-1749	11	22	the	the	DET
ajm-1749	11	23	three	three	NUM
ajm-1749	11	24	anthropometric	anthropometric	ADJ
ajm-1749	11	25	indicators	indicator	NOUN
ajm-1749	11	26	.	.	PUNCT
ajm-1749	12	1	the	the	DET
ajm-1749	12	2	manifestation	manifestation	NOUN
ajm-1749	12	3	of	of	ADP
ajm-1749	12	4	underweight	underweight	NOUN
ajm-1749	12	5	children	child	NOUN
ajm-1749	12	6	ranged	range	VERB
ajm-1749	12	7	from	from	ADP
ajm-1749	12	8	49.8	49.8	NUM
ajm-1749	12	9	%	%	NOUN
ajm-1749	12	10	in	in	ADP
ajm-1749	12	11	khulna	khulna	PROPN
ajm-1749	12	12	to	to	ADP
ajm-1749	12	13	64.0	64.0	NUM
ajm-1749	12	14	%	%	NOUN
ajm-1749	12	15	in	in	ADP
ajm-1749	12	16	sylhet	sylhet	NOUN
ajm-1749	12	17	,	,	PUNCT
ajm-1749	12	18	which	which	PRON
ajm-1749	12	19	also	also	ADV
ajm-1749	12	20	showed	show	VERB
ajm-1749	12	21	the	the	DET
ajm-1749	12	22	highest	high	ADJ
ajm-1749	12	23	prevalence	prevalence	NOUN
ajm-1749	12	24	of	of	ADP
ajm-1749	12	25	stunting	stunt	VERB
ajm-1749	12	26	(	(	PUNCT
ajm-1749	12	27	61.4	61.4	NUM
ajm-1749	12	28	%	%	NOUN
ajm-1749	12	29	)	)	PUNCT
ajm-1749	12	30	and	and	CCONJ
ajm-1749	12	31	wasting	waste	VERB
ajm-1749	12	32	(	(	PUNCT
ajm-1749	12	33	20.9	20.9	NUM
ajm-1749	12	34	%	%	NOUN
ajm-1749	12	35	)	)	PUNCT
ajm-1749	12	36	(	(	PUNCT
ajm-1749	12	37	food	food	NOUN
ajm-1749	12	38	and	and	CCONJ
ajm-1749	12	39	agricultural	agricultural	ADJ
ajm-1749	12	40	organization	organization	NOUN
ajm-1749	12	41	,	,	PUNCT
ajm-1749	12	42	2016	2016	NUM
ajm-1749	12	43	)	)	PUNCT
ajm-1749	12	44	.	.	PUNCT
ajm-1749	13	1	so	so	ADV
ajm-1749	13	2	,	,	PUNCT
ajm-1749	13	3	health	health	NOUN
ajm-1749	13	4	care	care	NOUN
ajm-1749	13	5	is	be	AUX
ajm-1749	13	6	one	one	NUM
ajm-1749	13	7	of	of	ADP
ajm-1749	13	8	the	the	DET
ajm-1749	13	9	biggest	big	ADJ
ajm-1749	13	10	concerns	concern	NOUN
ajm-1749	13	11	during	during	ADP
ajm-1749	13	12	few	few	ADJ
ajm-1749	13	13	decades	decade	NOUN
ajm-1749	13	14	and	and	CCONJ
ajm-1749	13	15	few	few	ADJ
ajm-1749	13	16	steps	step	NOUN
ajm-1749	13	17	have	have	AUX
ajm-1749	13	18	been	be	AUX
ajm-1749	13	19	taken	take	VERB
ajm-1749	13	20	to	to	PART
ajm-1749	13	21	create	create	VERB
ajm-1749	13	22	the	the	DET
ajm-1749	13	23	structure	structure	NOUN
ajm-1749	13	24	of	of	ADP
ajm-1749	13	25	health	health	NOUN
ajm-1749	13	26	care	care	NOUN
ajm-1749	13	27	facilities	facility	NOUN
ajm-1749	13	28	in	in	ADP
ajm-1749	13	29	our	our	PRON
ajm-1749	13	30	country	country	NOUN
ajm-1749	13	31	.	.	PUNCT
ajm-1749	14	1	also	also	ADV
ajm-1749	14	2	,	,	PUNCT
ajm-1749	14	3	quality	quality	NOUN
ajm-1749	14	4	is	be	AUX
ajm-1749	14	5	one	one	NUM
ajm-1749	14	6	of	of	ADP
ajm-1749	14	7	the	the	DET
ajm-1749	14	8	key	key	ADJ
ajm-1749	14	9	parameters	parameter	NOUN
ajm-1749	14	10	in	in	ADP
ajm-1749	14	11	order	order	NOUN
ajm-1749	14	12	to	to	PART
ajm-1749	14	13	measure	measure	VERB
ajm-1749	14	14	the	the	DET
ajm-1749	14	15	performance	performance	NOUN
ajm-1749	14	16	of	of	ADP
ajm-1749	14	17	american	american	ADJ
ajm-1749	14	18	journal	journal	PROPN
ajm-1749	14	19	of	of	ADP
ajm-1749	14	20	management	management	NOUN
ajm-1749	14	21	vol	vol	NOUN
ajm-1749	14	22	.	.	PUNCT
ajm-1749	15	1	17(3	17(3	NUM
ajm-1749	15	2	)	)	PUNCT
ajm-1749	15	3	2017	2017	NUM
ajm-1749	15	4	65	65	NUM
ajm-1749	15	5	a	a	DET
ajm-1749	15	6	product	product	NOUN
ajm-1749	15	7	or	or	CCONJ
ajm-1749	15	8	service	service	NOUN
ajm-1749	15	9	and	and	CCONJ
ajm-1749	15	10	consequently	consequently	ADV
ajm-1749	15	11	it	it	PRON
ajm-1749	15	12	is	be	AUX
ajm-1749	15	13	a	a	DET
ajm-1749	15	14	strong	strong	ADJ
ajm-1749	15	15	building	building	NOUN
ajm-1749	15	16	block	block	NOUN
ajm-1749	15	17	for	for	ADP
ajm-1749	15	18	improving	improve	VERB
ajm-1749	15	19	organizational	organizational	ADJ
ajm-1749	15	20	performance	performance	NOUN
ajm-1749	15	21	.	.	PUNCT
ajm-1749	16	1	in	in	ADP
ajm-1749	16	2	healthcare	healthcare	PROPN
ajm-1749	16	3	organization	organization	NOUN
ajm-1749	16	4	customers	customer	NOUN
ajm-1749	16	5	are	be	AUX
ajm-1749	16	6	the	the	DET
ajm-1749	16	7	key	key	ADJ
ajm-1749	16	8	player	player	NOUN
ajm-1749	16	9	,	,	PUNCT
ajm-1749	16	10	who	who	PRON
ajm-1749	16	11	played	play	VERB
ajm-1749	16	12	a	a	DET
ajm-1749	16	13	significant	significant	ADJ
ajm-1749	16	14	role	role	NOUN
ajm-1749	16	15	to	to	PART
ajm-1749	16	16	measure	measure	VERB
ajm-1749	16	17	the	the	DET
ajm-1749	16	18	quality	quality	NOUN
ajm-1749	16	19	of	of	ADP
ajm-1749	16	20	the	the	DET
ajm-1749	16	21	product	product	NOUN
ajm-1749	16	22	or	or	CCONJ
ajm-1749	16	23	services	service	NOUN
ajm-1749	16	24	.	.	PUNCT
ajm-1749	17	1	products	product	NOUN
ajm-1749	17	2	are	be	AUX
ajm-1749	17	3	tangible	tangible	ADJ
ajm-1749	17	4	in	in	ADP
ajm-1749	17	5	nature	nature	NOUN
ajm-1749	17	6	and	and	CCONJ
ajm-1749	17	7	quality	quality	NOUN
ajm-1749	17	8	of	of	ADP
ajm-1749	17	9	the	the	DET
ajm-1749	17	10	products	product	NOUN
ajm-1749	17	11	can	can	AUX
ajm-1749	17	12	be	be	AUX
ajm-1749	17	13	easily	easily	ADV
ajm-1749	17	14	measured	measure	VERB
ajm-1749	17	15	whereas	whereas	SCONJ
ajm-1749	17	16	due	due	ADJ
ajm-1749	17	17	to	to	ADP
ajm-1749	17	18	intangible	intangible	ADJ
ajm-1749	17	19	in	in	ADP
ajm-1749	17	20	nature	nature	NOUN
ajm-1749	17	21	,	,	PUNCT
ajm-1749	17	22	it	it	PRON
ajm-1749	17	23	is	be	AUX
ajm-1749	17	24	very	very	ADV
ajm-1749	17	25	difficult	difficult	ADJ
ajm-1749	17	26	to	to	PART
ajm-1749	17	27	measure	measure	VERB
ajm-1749	17	28	the	the	DET
ajm-1749	17	29	quality	quality	NOUN
ajm-1749	17	30	of	of	ADP
ajm-1749	17	31	any	any	DET
ajm-1749	17	32	services	service	NOUN
ajm-1749	17	33	due	due	ADP
ajm-1749	17	34	to	to	ADP
ajm-1749	17	35	its	its	PRON
ajm-1749	17	36	high	high	ADJ
ajm-1749	17	37	dependency	dependency	NOUN
ajm-1749	17	38	on	on	ADP
ajm-1749	17	39	customer	customer	NOUN
ajm-1749	17	40	expectations	expectation	NOUN
ajm-1749	17	41	and	and	CCONJ
ajm-1749	17	42	perceptions	perception	NOUN
ajm-1749	17	43	(	(	PUNCT
ajm-1749	17	44	samson	samson	PROPN
ajm-1749	17	45	&	&	CCONJ
ajm-1749	17	46	parker	parker	PROPN
ajm-1749	17	47	,	,	PUNCT
ajm-1749	17	48	1994).the	1994).the	DET
ajm-1749	17	49	perceptions	perception	NOUN
ajm-1749	17	50	of	of	ADP
ajm-1749	17	51	expected	expect	VERB
ajm-1749	17	52	service	service	NOUN
ajm-1749	17	53	and	and	CCONJ
ajm-1749	17	54	the	the	DET
ajm-1749	17	55	quality	quality	NOUN
ajm-1749	17	56	of	of	ADP
ajm-1749	17	57	service	service	NOUN
ajm-1749	17	58	that	that	PRON
ajm-1749	17	59	are	be	AUX
ajm-1749	17	60	delivered	deliver	VERB
ajm-1749	17	61	to	to	ADP
ajm-1749	17	62	the	the	DET
ajm-1749	17	63	patients	patient	NOUN
ajm-1749	17	64	should	should	AUX
ajm-1749	17	65	fulfill	fulfill	VERB
ajm-1749	17	66	or	or	CCONJ
ajm-1749	17	67	exceed	exceed	VERB
ajm-1749	17	68	their	their	PRON
ajm-1749	17	69	expectations	expectation	NOUN
ajm-1749	17	70	and	and	CCONJ
ajm-1749	17	71	perceptions	perception	NOUN
ajm-1749	17	72	(	(	PUNCT
ajm-1749	17	73	zeithaml	zeithaml	NOUN
ajm-1749	17	74	,	,	PUNCT
ajm-1749	17	75	berry	berry	NOUN
ajm-1749	17	76	&	&	CCONJ
ajm-1749	17	77	parasuraman	parasuraman	NOUN
ajm-1749	17	78	,	,	PUNCT
ajm-1749	17	79	1993	1993	NUM
ajm-1749	17	80	)	)	PUNCT
ajm-1749	17	81	.	.	PUNCT
ajm-1749	18	1	like	like	ADP
ajm-1749	18	2	the	the	DET
ajm-1749	18	3	other	other	ADJ
ajm-1749	18	4	service	service	NOUN
ajm-1749	18	5	organizations	organization	NOUN
ajm-1749	18	6	,	,	PUNCT
ajm-1749	18	7	healthcare	healthcare	PROPN
ajm-1749	18	8	organization	organization	NOUN
ajm-1749	18	9	has	have	AUX
ajm-1749	18	10	become	become	VERB
ajm-1749	18	11	a	a	DET
ajm-1749	18	12	highly	highly	ADV
ajm-1749	18	13	competitive	competitive	ADJ
ajm-1749	18	14	and	and	CCONJ
ajm-1749	18	15	very	very	ADV
ajm-1749	18	16	rapidly	rapidly	ADV
ajm-1749	18	17	growing	grow	VERB
ajm-1749	18	18	service	service	NOUN
ajm-1749	18	19	industry	industry	NOUN
ajm-1749	18	20	in	in	ADP
ajm-1749	18	21	bangladesh	bangladesh	NOUN
ajm-1749	18	22	.	.	PUNCT
ajm-1749	19	1	in	in	ADP
ajm-1749	19	2	healthcare	healthcare	PROPN
ajm-1749	19	3	,	,	PUNCT
ajm-1749	19	4	patient	patient	ADJ
ajm-1749	19	5	perceptions	perception	NOUN
ajm-1749	19	6	are	be	AUX
ajm-1749	19	7	considered	consider	VERB
ajm-1749	19	8	to	to	PART
ajm-1749	19	9	be	be	AUX
ajm-1749	19	10	the	the	DET
ajm-1749	19	11	major	major	ADJ
ajm-1749	19	12	determinant	determinant	ADJ
ajm-1749	19	13	to	to	PART
ajm-1749	19	14	assess	assess	VERB
ajm-1749	19	15	the	the	DET
ajm-1749	19	16	service	service	NOUN
ajm-1749	19	17	quality	quality	NOUN
ajm-1749	19	18	of	of	ADP
ajm-1749	19	19	a	a	DET
ajm-1749	19	20	healthcare	healthcare	NOUN
ajm-1749	19	21	organization	organization	NOUN
ajm-1749	19	22	(	(	PUNCT
ajm-1749	19	23	cronin	cronin	PROPN
ajm-1749	19	24	&	&	CCONJ
ajm-1749	19	25	taylor	taylor	PROPN
ajm-1749	19	26	,	,	PUNCT
ajm-1749	19	27	1992	1992	NUM
ajm-1749	19	28	)	)	PUNCT
ajm-1749	19	29	.	.	PUNCT
ajm-1749	20	1	this	this	PRON
ajm-1749	20	2	interprets	interpret	VERB
ajm-1749	20	3	that	that	SCONJ
ajm-1749	20	4	customer	customer	NOUN
ajm-1749	20	5	satisfaction	satisfaction	NOUN
ajm-1749	20	6	is	be	AUX
ajm-1749	20	7	the	the	DET
ajm-1749	20	8	prime	prime	ADJ
ajm-1749	20	9	indicator	indicator	NOUN
ajm-1749	20	10	for	for	ADP
ajm-1749	20	11	critical	critical	ADJ
ajm-1749	20	12	decision	decision	NOUN
ajm-1749	20	13	making	make	VERB
ajm-1749	20	14	in	in	ADP
ajm-1749	20	15	selecting	select	VERB
ajm-1749	20	16	a	a	DET
ajm-1749	20	17	healthcare	healthcare	NOUN
ajm-1749	20	18	service	service	NOUN
ajm-1749	20	19	.	.	PUNCT
ajm-1749	21	1	this	this	DET
ajm-1749	21	2	study	study	NOUN
ajm-1749	21	3	is	be	AUX
ajm-1749	21	4	intended	intend	VERB
ajm-1749	21	5	to	to	PART
ajm-1749	21	6	investigate	investigate	VERB
ajm-1749	21	7	the	the	DET
ajm-1749	21	8	level	level	NOUN
ajm-1749	21	9	of	of	ADP
ajm-1749	21	10	quality	quality	NOUN
ajm-1749	21	11	healthcare	healthcare	NOUN
ajm-1749	21	12	services	service	NOUN
ajm-1749	21	13	that	that	PRON
ajm-1749	21	14	are	be	AUX
ajm-1749	21	15	delivered	deliver	VERB
ajm-1749	21	16	to	to	ADP
ajm-1749	21	17	patients	patient	NOUN
ajm-1749	21	18	by	by	ADP
ajm-1749	21	19	the	the	DET
ajm-1749	21	20	private	private	ADJ
ajm-1749	21	21	hospitals	hospital	NOUN
ajm-1749	21	22	.	.	PUNCT
ajm-1749	22	1	for	for	ADP
ajm-1749	22	2	this	this	DET
ajm-1749	22	3	purpose	purpose	NOUN
ajm-1749	22	4	�	�	PROPN
ajm-1749	22	5	servqual	servqual	ADJ
ajm-1749	22	6	�	�	PROPN
ajm-1749	22	7	instrument	instrument	PROPN
ajm-1749	22	8	as	as	ADV
ajm-1749	22	9	well	well	ADV
ajm-1749	22	10	as	as	ADP
ajm-1749	22	11	five	five	NUM
ajm-1749	22	12	service	service	NOUN
ajm-1749	22	13	quality	quality	NOUN
ajm-1749	22	14	dimensions	dimension	NOUN
ajm-1749	22	15	;	;	PUNCT
ajm-1749	22	16	assurance	assurance	NOUN
ajm-1749	22	17	,	,	PUNCT
ajm-1749	22	18	empathy	empathy	NOUN
ajm-1749	22	19	,	,	PUNCT
ajm-1749	22	20	tangibility	tangibility	NOUN
ajm-1749	22	21	,	,	PUNCT
ajm-1749	22	22	reliability	reliability	NOUN
ajm-1749	22	23	and	and	CCONJ
ajm-1749	22	24	responsiveness	responsiveness	NOUN
ajm-1749	22	25	were	be	AUX
ajm-1749	22	26	used	use	VERB
ajm-1749	22	27	to	to	PART
ajm-1749	22	28	measure	measure	VERB
ajm-1749	22	29	the	the	DET
ajm-1749	22	30	patient	patient	NOUN
ajm-1749	22	31	�	�	NOUN
ajm-1749	22	32	s	s	PART
ajm-1749	22	33	perceptions	perception	NOUN
ajm-1749	22	34	about	about	ADP
ajm-1749	22	35	the	the	DET
ajm-1749	22	36	service	service	NOUN
ajm-1749	22	37	quality	quality	NOUN
ajm-1749	22	38	of	of	ADP
ajm-1749	22	39	private	private	ADJ
ajm-1749	22	40	hospitals	hospital	NOUN
ajm-1749	22	41	in	in	ADP
ajm-1749	22	42	bangladesh	bangladesh	NOUN
ajm-1749	22	43	.	.	PUNCT
ajm-1749	23	1	literature	literature	PROPN
ajm-1749	23	2	review	review	PROPN
ajm-1749	23	3	to	to	PART
ajm-1749	23	4	differentiate	differentiate	VERB
ajm-1749	23	5	from	from	ADP
ajm-1749	23	6	competitors	competitor	NOUN
ajm-1749	23	7	,	,	PUNCT
ajm-1749	23	8	the	the	DET
ajm-1749	23	9	quality	quality	NOUN
ajm-1749	23	10	of	of	ADP
ajm-1749	23	11	service	service	NOUN
ajm-1749	23	12	is	be	AUX
ajm-1749	23	13	mainly	mainly	ADV
ajm-1749	23	14	considered	consider	VERB
ajm-1749	23	15	as	as	ADP
ajm-1749	23	16	a	a	DET
ajm-1749	23	17	critical	critical	ADJ
ajm-1749	23	18	success	success	NOUN
ajm-1749	23	19	factor	factor	NOUN
ajm-1749	23	20	for	for	ADP
ajm-1749	23	21	hospitals	hospital	NOUN
ajm-1749	23	22	.	.	PUNCT
ajm-1749	24	1	previously	previously	ADV
ajm-1749	24	2	,	,	PUNCT
ajm-1749	24	3	several	several	ADJ
ajm-1749	24	4	research	research	NOUN
ajm-1749	24	5	studies	study	NOUN
ajm-1749	24	6	have	have	AUX
ajm-1749	24	7	been	be	AUX
ajm-1749	24	8	accomplished	accomplish	VERB
ajm-1749	24	9	to	to	PART
ajm-1749	24	10	determine	determine	VERB
ajm-1749	24	11	relative	relative	ADJ
ajm-1749	24	12	factors	factor	NOUN
ajm-1749	24	13	of	of	ADP
ajm-1749	24	14	service	service	NOUN
ajm-1749	24	15	quality	quality	NOUN
ajm-1749	24	16	.	.	PUNCT
ajm-1749	25	1	for	for	ADP
ajm-1749	25	2	instance	instance	NOUN
ajm-1749	25	3	,	,	PUNCT
ajm-1749	25	4	several	several	ADJ
ajm-1749	25	5	studies	study	NOUN
ajm-1749	25	6	have	have	AUX
ajm-1749	25	7	found	find	VERB
ajm-1749	25	8	that	that	SCONJ
ajm-1749	25	9	service	service	NOUN
ajm-1749	25	10	quality	quality	NOUN
ajm-1749	25	11	can	can	AUX
ajm-1749	25	12	influence	influence	VERB
ajm-1749	25	13	the	the	DET
ajm-1749	25	14	level	level	NOUN
ajm-1749	25	15	of	of	ADP
ajm-1749	25	16	customer	customer	NOUN
ajm-1749	25	17	satisfaction	satisfaction	NOUN
ajm-1749	25	18	(	(	PUNCT
ajm-1749	25	19	muslim	muslim	PROPN
ajm-1749	25	20	&	&	CCONJ
ajm-1749	25	21	isa	isa	PROPN
ajm-1749	25	22	,	,	PUNCT
ajm-1749	25	23	2005	2005	NUM
ajm-1749	25	24	)	)	PUNCT
ajm-1749	25	25	.	.	PUNCT
ajm-1749	26	1	customer	customer	NOUN
ajm-1749	26	2	satisfaction	satisfaction	NOUN
ajm-1749	26	3	will	will	AUX
ajm-1749	26	4	influence	influence	VERB
ajm-1749	26	5	to	to	PART
ajm-1749	26	6	repurchase	repurchase	VERB
ajm-1749	26	7	or	or	CCONJ
ajm-1749	26	8	reuse	reuse	VERB
ajm-1749	26	9	from	from	ADP
ajm-1749	26	10	the	the	DET
ajm-1749	26	11	same	same	ADJ
ajm-1749	26	12	service	service	NOUN
ajm-1749	26	13	provider	provider	NOUN
ajm-1749	26	14	(	(	PUNCT
ajm-1749	26	15	eshghi	eshghi	PROPN
ajm-1749	26	16	et	et	PROPN
ajm-1749	26	17	al	al	PROPN
ajm-1749	26	18	.	.	PROPN
ajm-1749	26	19	,	,	PUNCT
ajm-1749	26	20	2008	2008	NUM
ajm-1749	26	21	)	)	PUNCT
ajm-1749	26	22	;	;	PUNCT
ajm-1749	26	23	as	as	ADP
ajm-1749	26	24	a	a	DET
ajm-1749	26	25	result	result	NOUN
ajm-1749	26	26	,	,	PUNCT
ajm-1749	26	27	company	company	NOUN
ajm-1749	26	28	revenue	revenue	NOUN
ajm-1749	26	29	will	will	AUX
ajm-1749	26	30	go	go	VERB
ajm-1749	26	31	up	up	ADP
ajm-1749	26	32	in	in	ADP
ajm-1749	26	33	the	the	DET
ajm-1749	26	34	long	long	ADJ
ajm-1749	26	35	run	run	NOUN
ajm-1749	26	36	.	.	PUNCT
ajm-1749	27	1	variations	variation	NOUN
ajm-1749	27	2	in	in	ADP
ajm-1749	27	3	service	service	NOUN
ajm-1749	27	4	performance	performance	NOUN
ajm-1749	27	5	may	may	AUX
ajm-1749	27	6	provide	provide	VERB
ajm-1749	27	7	opportunities	opportunity	NOUN
ajm-1749	27	8	to	to	PART
ajm-1749	27	9	service	service	VERB
ajm-1749	27	10	quality	quality	NOUN
ajm-1749	27	11	,	,	PUNCT
ajm-1749	27	12	and	and	CCONJ
ajm-1749	27	13	customer	customer	NOUN
ajm-1749	27	14	satisfaction	satisfaction	NOUN
ajm-1749	27	15	.	.	PUNCT
ajm-1749	28	1	service	service	NOUN
ajm-1749	28	2	quality	quality	NOUN
ajm-1749	28	3	service	service	NOUN
ajm-1749	28	4	quality	quality	NOUN
ajm-1749	28	5	is	be	AUX
ajm-1749	28	6	a	a	DET
ajm-1749	28	7	measurement	measurement	NOUN
ajm-1749	28	8	of	of	ADP
ajm-1749	28	9	how	how	SCONJ
ajm-1749	28	10	satisfactorily	satisfactorily	ADV
ajm-1749	28	11	a	a	DET
ajm-1749	28	12	delivered	deliver	VERB
ajm-1749	28	13	service	service	NOUN
ajm-1749	28	14	can	can	AUX
ajm-1749	28	15	fulfill	fulfill	VERB
ajm-1749	28	16	the	the	DET
ajm-1749	28	17	standard	standard	NOUN
ajm-1749	28	18	or	or	CCONJ
ajm-1749	28	19	the	the	DET
ajm-1749	28	20	client	client	NOUN
ajm-1749	28	21	�	�	PROPN
ajm-1749	28	22	s	s	PART
ajm-1749	28	23	expectations	expectation	NOUN
ajm-1749	28	24	.	.	PUNCT
ajm-1749	29	1	service	service	NOUN
ajm-1749	29	2	operators	operator	NOUN
ajm-1749	29	3	often	often	ADV
ajm-1749	29	4	measure	measure	VERB
ajm-1749	29	5	the	the	DET
ajm-1749	29	6	service	service	NOUN
ajm-1749	29	7	quality	quality	NOUN
ajm-1749	29	8	to	to	PART
ajm-1749	29	9	improve	improve	VERB
ajm-1749	29	10	their	their	PRON
ajm-1749	29	11	services	service	NOUN
ajm-1749	29	12	,	,	PUNCT
ajm-1749	29	13	to	to	PART
ajm-1749	29	14	quickly	quickly	ADV
ajm-1749	29	15	determine	determine	VERB
ajm-1749	29	16	problems	problem	NOUN
ajm-1749	29	17	,	,	PUNCT
ajm-1749	29	18	and	and	CCONJ
ajm-1749	29	19	to	to	PART
ajm-1749	29	20	better	well	ADV
ajm-1749	29	21	assess	assess	VERB
ajm-1749	29	22	client	client	NOUN
ajm-1749	29	23	satisfaction	satisfaction	NOUN
ajm-1749	29	24	.	.	PUNCT
ajm-1749	30	1	according	accord	VERB
ajm-1749	30	2	to	to	ADP
ajm-1749	30	3	grönroos	grönroos	PROPN
ajm-1749	30	4	(	(	PUNCT
ajm-1749	30	5	2001	2001	NUM
ajm-1749	30	6	)	)	PUNCT
ajm-1749	30	7	,	,	PUNCT
ajm-1749	30	8	service	service	NOUN
ajm-1749	30	9	quality	quality	NOUN
ajm-1749	30	10	is	be	AUX
ajm-1749	30	11	a	a	DET
ajm-1749	30	12	comparison	comparison	NOUN
ajm-1749	30	13	of	of	ADP
ajm-1749	30	14	expectations	expectation	NOUN
ajm-1749	30	15	of	of	ADP
ajm-1749	30	16	the	the	DET
ajm-1749	30	17	customer	customer	NOUN
ajm-1749	30	18	with	with	ADP
ajm-1749	30	19	performance	performance	NOUN
ajm-1749	30	20	&	&	CCONJ
ajm-1749	30	21	the	the	DET
ajm-1749	30	22	difference	difference	NOUN
ajm-1749	30	23	between	between	ADP
ajm-1749	30	24	what	what	PRON
ajm-1749	30	25	customer	customer	NOUN
ajm-1749	30	26	expectations	expectation	NOUN
ajm-1749	30	27	are	be	AUX
ajm-1749	30	28	and	and	CCONJ
ajm-1749	30	29	their	their	PRON
ajm-1749	30	30	perceptions	perception	NOUN
ajm-1749	30	31	.	.	PUNCT
ajm-1749	31	1	(	(	PUNCT
ajm-1749	31	2	parasuraman	parasuraman	NOUN
ajm-1749	31	3	et	et	PROPN
ajm-1749	31	4	al	al	PROPN
ajm-1749	31	5	.	.	PROPN
ajm-1749	31	6	,	,	PUNCT
ajm-1749	31	7	1988	1988	NUM
ajm-1749	31	8	;	;	PUNCT
ajm-1749	32	1	irfan	irfan	PROPN
ajm-1749	32	2	&	&	CCONJ
ajm-1749	32	3	ijaz	ijaz	PROPN
ajm-1749	32	4	,	,	PUNCT
ajm-1749	32	5	2011	2011	NUM
ajm-1749	32	6	)	)	PUNCT
ajm-1749	32	7	.	.	PUNCT
ajm-1749	33	1	service	service	NOUN
ajm-1749	33	2	quality	quality	NOUN
ajm-1749	33	3	has	have	AUX
ajm-1749	33	4	become	become	VERB
ajm-1749	33	5	an	an	DET
ajm-1749	33	6	important	important	ADJ
ajm-1749	33	7	topic	topic	NOUN
ajm-1749	33	8	due	due	ADP
ajm-1749	33	9	to	to	ADP
ajm-1749	33	10	its	its	PRON
ajm-1749	33	11	significant	significant	ADJ
ajm-1749	33	12	relationship	relationship	NOUN
ajm-1749	33	13	to	to	PART
ajm-1749	33	14	profit	profit	VERB
ajm-1749	33	15	,	,	PUNCT
ajm-1749	33	16	cost	cost	NOUN
ajm-1749	33	17	saving	saving	NOUN
ajm-1749	33	18	and	and	CCONJ
ajm-1749	33	19	market	market	NOUN
ajm-1749	33	20	share	share	NOUN
ajm-1749	33	21	(	(	PUNCT
ajm-1749	33	22	devlin	devlin	NOUN
ajm-1749	33	23	and	and	CCONJ
ajm-1749	33	24	dong	dong	PROPN
ajm-1749	33	25	,	,	PUNCT
ajm-1749	33	26	1994	1994	NUM
ajm-1749	33	27	)	)	PUNCT
ajm-1749	33	28	.	.	PUNCT
ajm-1749	34	1	service	service	NOUN
ajm-1749	34	2	marketing	marketing	NOUN
ajm-1749	34	3	researchers	researcher	NOUN
ajm-1749	34	4	have	have	AUX
ajm-1749	34	5	developed	develop	VERB
ajm-1749	34	6	nineteen	nineteen	NUM
ajm-1749	34	7	service	service	NOUN
ajm-1749	34	8	quality	quality	NOUN
ajm-1749	34	9	models	model	NOUN
ajm-1749	34	10	from	from	ADP
ajm-1749	34	11	1984	1984	NUM
ajm-1749	34	12	to	to	ADP
ajm-1749	34	13	2003	2003	NUM
ajm-1749	34	14	(	(	PUNCT
ajm-1749	34	15	seth	seth	PROPN
ajm-1749	34	16	,	,	PUNCT
ajm-1749	34	17	deshmukh	deshmukh	PROPN
ajm-1749	34	18	&	&	CCONJ
ajm-1749	34	19	vrat	vrat	PROPN
ajm-1749	34	20	,	,	PUNCT
ajm-1749	34	21	2005	2005	NUM
ajm-1749	34	22	)	)	PUNCT
ajm-1749	34	23	.	.	PUNCT
ajm-1749	35	1	the	the	DET
ajm-1749	35	2	single	single	ADJ
ajm-1749	35	3	primary	primary	ADJ
ajm-1749	35	4	goal	goal	NOUN
ajm-1749	35	5	of	of	ADP
ajm-1749	35	6	these	these	DET
ajm-1749	35	7	models	model	NOUN
ajm-1749	35	8	is	be	AUX
ajm-1749	35	9	to	to	PART
ajm-1749	35	10	offer	offer	VERB
ajm-1749	35	11	managers	manager	NOUN
ajm-1749	35	12	an	an	DET
ajm-1749	35	13	understanding	understanding	NOUN
ajm-1749	35	14	into	into	ADP
ajm-1749	35	15	the	the	DET
ajm-1749	35	16	components	component	NOUN
ajm-1749	35	17	of	of	ADP
ajm-1749	35	18	service	service	NOUN
ajm-1749	35	19	quality	quality	NOUN
ajm-1749	35	20	for	for	ADP
ajm-1749	35	21	the	the	DET
ajm-1749	35	22	better	well	ADJ
ajm-1749	35	23	improvement	improvement	NOUN
ajm-1749	35	24	of	of	ADP
ajm-1749	35	25	organizational	organizational	ADJ
ajm-1749	35	26	offerings	offering	NOUN
ajm-1749	35	27	.	.	PUNCT
ajm-1749	36	1	service	service	NOUN
ajm-1749	36	2	quality	quality	NOUN
ajm-1749	36	3	model	model	NOUN
ajm-1749	36	4	measurement	measurement	NOUN
ajm-1749	36	5	of	of	ADP
ajm-1749	36	6	service	service	NOUN
ajm-1749	36	7	quality	quality	NOUN
ajm-1749	36	8	has	have	AUX
ajm-1749	36	9	been	be	AUX
ajm-1749	36	10	one	one	NUM
ajm-1749	36	11	of	of	ADP
ajm-1749	36	12	the	the	DET
ajm-1749	36	13	key	key	ADJ
ajm-1749	36	14	priorities	priority	NOUN
ajm-1749	36	15	and	and	CCONJ
ajm-1749	36	16	task	task	NOUN
ajm-1749	36	17	of	of	ADP
ajm-1749	36	18	various	various	ADJ
ajm-1749	36	19	service	service	NOUN
ajm-1749	36	20	organizations	organization	NOUN
ajm-1749	36	21	and	and	CCONJ
ajm-1749	36	22	the	the	DET
ajm-1749	36	23	servqual	servqual	ADJ
ajm-1749	36	24	model	model	NOUN
ajm-1749	36	25	proposed	propose	VERB
ajm-1749	36	26	by	by	ADP
ajm-1749	36	27	parasuraman	parasuraman	NOUN
ajm-1749	36	28	et	et	PROPN
ajm-1749	36	29	al	al	PROPN
ajm-1749	36	30	.	.	PROPN
ajm-1749	37	1	(	(	PUNCT
ajm-1749	37	2	1985	1985	NUM
ajm-1749	37	3	)	)	PUNCT
ajm-1749	37	4	has	have	AUX
ajm-1749	37	5	been	be	AUX
ajm-1749	37	6	used	use	VERB
ajm-1749	37	7	in	in	ADP
ajm-1749	37	8	a	a	DET
ajm-1749	37	9	number	number	NOUN
ajm-1749	37	10	of	of	ADP
ajm-1749	37	11	studies	study	NOUN
ajm-1749	37	12	to	to	PART
ajm-1749	37	13	measure	measure	VERB
ajm-1749	37	14	the	the	DET
ajm-1749	37	15	customer	customer	NOUN
ajm-1749	37	16	�	�	PROPN
ajm-1749	37	17	s	s	PART
ajm-1749	37	18	service	service	NOUN
ajm-1749	37	19	related	relate	VERB
ajm-1749	37	20	perceptions	perception	NOUN
ajm-1749	37	21	and	and	CCONJ
ajm-1749	37	22	expectations	expectation	NOUN
ajm-1749	37	23	towards	towards	ADP
ajm-1749	37	24	the	the	DET
ajm-1749	37	25	provider	provider	NOUN
ajm-1749	37	26	�	�	NOUN
ajm-1749	37	27	s	s	PART
ajm-1749	37	28	performance	performance	NOUN
ajm-1749	37	29	(	(	PUNCT
ajm-1749	37	30	zarei	zarei	VERB
ajm-1749	37	31	et	et	PROPN
ajm-1749	37	32	al	al	PROPN
ajm-1749	37	33	.	.	PROPN
ajm-1749	37	34	,	,	PUNCT
ajm-1749	37	35	2012	2012	NUM
ajm-1749	37	36	;	;	PUNCT
ajm-1749	37	37	ladhari	ladhari	PROPN
ajm-1749	37	38	,	,	PUNCT
ajm-1749	37	39	2009	2009	NUM
ajm-1749	37	40	)	)	PUNCT
ajm-1749	37	41	.	.	PUNCT
ajm-1749	38	1	favorable	favorable	ADJ
ajm-1749	38	2	customer	customer	NOUN
ajm-1749	38	3	perception	perception	NOUN
ajm-1749	38	4	regarding	regard	VERB
ajm-1749	38	5	service	service	NOUN
ajm-1749	38	6	quality	quality	NOUN
ajm-1749	38	7	will	will	AUX
ajm-1749	38	8	have	have	VERB
ajm-1749	38	9	a	a	DET
ajm-1749	38	10	positive	positive	ADJ
ajm-1749	38	11	impact	impact	NOUN
ajm-1749	38	12	on	on	ADP
ajm-1749	38	13	overall	overall	ADJ
ajm-1749	38	14	customer	customer	NOUN
ajm-1749	38	15	satisfaction	satisfaction	NOUN
ajm-1749	38	16	.	.	PUNCT
ajm-1749	39	1	this	this	PRON
ajm-1749	39	2	will	will	AUX
ajm-1749	39	3	influence	influence	VERB
ajm-1749	39	4	customer	customer	NOUN
ajm-1749	39	5	�	�	PROPN
ajm-1749	39	6	s	s	PART
ajm-1749	39	7	behavioral	behavioral	ADJ
ajm-1749	39	8	intention	intention	NOUN
ajm-1749	39	9	;	;	PUNCT
ajm-1749	39	10	repeated	repeat	VERB
ajm-1749	39	11	purchase	purchase	NOUN
ajm-1749	39	12	and	and	CCONJ
ajm-1749	39	13	willingness	willingness	NOUN
ajm-1749	39	14	to	to	PART
ajm-1749	39	15	recommend	recommend	VERB
ajm-1749	39	16	the	the	DET
ajm-1749	39	17	service	service	NOUN
ajm-1749	39	18	to	to	ADP
ajm-1749	39	19	others	other	NOUN
ajm-1749	39	20	(	(	PUNCT
ajm-1749	39	21	parasuraman	parasuraman	NOUN
ajm-1749	39	22	et	et	PROPN
ajm-1749	39	23	al	al	PROPN
ajm-1749	39	24	.	.	PROPN
ajm-1749	39	25	,	,	PUNCT
ajm-1749	39	26	1988	1988	NUM
ajm-1749	39	27	)	)	PUNCT
ajm-1749	39	28	.	.	PUNCT
ajm-1749	40	1	parasuraman	parasuraman	NOUN
ajm-1749	40	2	et	et	PROPN
ajm-1749	40	3	al	al	PROPN
ajm-1749	40	4	.	.	PROPN
ajm-1749	41	1	(	(	PUNCT
ajm-1749	41	2	1985	1985	NUM
ajm-1749	41	3	)	)	PUNCT
ajm-1749	41	4	took	take	VERB
ajm-1749	41	5	a	a	DET
ajm-1749	41	6	number	number	NOUN
ajm-1749	41	7	of	of	ADP
ajm-1749	41	8	research	research	NOUN
ajm-1749	41	9	projects	project	NOUN
ajm-1749	41	10	that	that	PRON
ajm-1749	41	11	results	result	VERB
ajm-1749	41	12	into	into	ADP
ajm-1749	41	13	the	the	DET
ajm-1749	41	14	service	service	NOUN
ajm-1749	41	15	quality	quality	NOUN
ajm-1749	41	16	model	model	NOUN
ajm-1749	41	17	,	,	PUNCT
ajm-1749	41	18	namely	namely	ADV
ajm-1749	41	19	"	"	PUNCT
ajm-1749	41	20	servqual	servqual	ADJ
ajm-1749	41	21	"	"	PUNCT
ajm-1749	41	22	.	.	PUNCT
ajm-1749	42	1	previously	previously	ADV
ajm-1749	42	2	,	,	PUNCT
ajm-1749	42	3	the	the	DET
ajm-1749	42	4	model	model	NOUN
ajm-1749	42	5	was	be	AUX
ajm-1749	42	6	based	base	VERB
ajm-1749	42	7	on	on	ADP
ajm-1749	42	8	10	10	NUM
ajm-1749	42	9	dimensions	dimension	NOUN
ajm-1749	42	10	of	of	ADP
ajm-1749	42	11	service	service	NOUN
ajm-1749	42	12	quality	quality	NOUN
ajm-1749	42	13	and	and	CCONJ
ajm-1749	42	14	then	then	ADV
ajm-1749	42	15	reduced	reduce	VERB
ajm-1749	42	16	to	to	ADP
ajm-1749	42	17	5	5	NUM
ajm-1749	42	18	dimensions	dimension	NOUN
ajm-1749	42	19	,	,	PUNCT
ajm-1749	42	20	as	as	ADP
ajm-1749	42	21	:	:	PUNCT
ajm-1749	42	22	tangibility	tangibility	NOUN
ajm-1749	42	23	(	(	PUNCT
ajm-1749	42	24	equipment	equipment	NOUN
ajm-1749	42	25	,	,	PUNCT
ajm-1749	42	26	appearance	appearance	NOUN
ajm-1749	42	27	and	and	CCONJ
ajm-1749	42	28	physical	physical	ADJ
ajm-1749	42	29	facilities	facility	NOUN
ajm-1749	42	30	)	)	PUNCT
ajm-1749	42	31	,	,	PUNCT
ajm-1749	42	32	reliability	reliability	NOUN
ajm-1749	42	33	(	(	PUNCT
ajm-1749	42	34	accurate	accurate	ADJ
ajm-1749	42	35	and	and	CCONJ
ajm-1749	42	36	independent	independent	ADJ
ajm-1749	42	37	service	service	NOUN
ajm-1749	42	38	providing	provide	VERB
ajm-1749	42	39	ability	ability	NOUN
ajm-1749	42	40	)	)	PUNCT
ajm-1749	42	41	,	,	PUNCT
ajm-1749	42	42	responsiveness	responsiveness	NOUN
ajm-1749	42	43	(	(	PUNCT
ajm-1749	42	44	willingness	willingness	NOUN
ajm-1749	42	45	in	in	ADP
ajm-1749	42	46	help	help	NOUN
ajm-1749	42	47	customers	customer	NOUN
ajm-1749	42	48	and	and	CCONJ
ajm-1749	42	49	providing	provide	VERB
ajm-1749	42	50	prompt	prompt	ADJ
ajm-1749	42	51	services	service	NOUN
ajm-1749	42	52	)	)	PUNCT
ajm-1749	42	53	,	,	PUNCT
ajm-1749	42	54	empathy	empathy	NOUN
ajm-1749	42	55	(	(	PUNCT
ajm-1749	42	56	caring	caring	ADJ
ajm-1749	42	57	and	and	CCONJ
ajm-1749	42	58	individualized	individualized	ADJ
ajm-1749	42	59	attention	attention	NOUN
ajm-1749	42	60	towards	towards	ADP
ajm-1749	42	61	customers	customer	NOUN
ajm-1749	42	62	,	,	PUNCT
ajm-1749	42	63	covering	cover	VERB
ajm-1749	42	64	access	access	NOUN
ajm-1749	42	65	to	to	ADP
ajm-1749	42	66	and	and	CCONJ
ajm-1749	42	67	understanding	understanding	NOUN
ajm-1749	42	68	of	of	ADP
ajm-1749	42	69	the	the	DET
ajm-1749	42	70	customers	customer	NOUN
ajm-1749	42	71	)	)	PUNCT
ajm-1749	42	72	and	and	CCONJ
ajm-1749	42	73	assurance	assurance	NOUN
ajm-1749	42	74	66	66	NUM
ajm-1749	42	75	american	american	ADJ
ajm-1749	42	76	journal	journal	NOUN
ajm-1749	42	77	of	of	ADP
ajm-1749	42	78	management	management	NOUN
ajm-1749	42	79	vol	vol	NOUN
ajm-1749	42	80	.	.	PUNCT
ajm-1749	43	1	17(3	17(3	NUM
ajm-1749	43	2	)	)	PUNCT
ajm-1749	43	3	2017	2017	NUM
ajm-1749	43	4	(	(	PUNCT
ajm-1749	43	5	service	service	NOUN
ajm-1749	43	6	providers	provider	NOUN
ajm-1749	43	7	'	'	PART
ajm-1749	43	8	knowledge	knowledge	NOUN
ajm-1749	43	9	,	,	PUNCT
ajm-1749	43	10	ability	ability	NOUN
ajm-1749	43	11	and	and	CCONJ
ajm-1749	43	12	courtesy	courtesy	VERB
ajm-1749	43	13	to	to	PART
ajm-1749	43	14	show	show	VERB
ajm-1749	43	15	trust	trust	NOUN
ajm-1749	43	16	and	and	CCONJ
ajm-1749	43	17	confidence	confidence	NOUN
ajm-1749	43	18	)	)	PUNCT
ajm-1749	43	19	.	.	PUNCT
ajm-1749	44	1	the	the	DET
ajm-1749	44	2	servqual	servqual	ADJ
ajm-1749	44	3	model	model	NOUN
ajm-1749	44	4	have	have	VERB
ajm-1749	44	5	22	22	NUM
ajm-1749	44	6	pairs	pair	NOUN
ajm-1749	44	7	of	of	ADP
ajm-1749	44	8	likert	likert	ADJ
ajm-1749	44	9	scale	scale	NOUN
ajm-1749	44	10	questions	question	NOUN
ajm-1749	44	11	that	that	PRON
ajm-1749	44	12	are	be	AUX
ajm-1749	44	13	designed	design	VERB
ajm-1749	44	14	to	to	PART
ajm-1749	44	15	measure	measure	VERB
ajm-1749	44	16	customers	customer	NOUN
ajm-1749	44	17	'	'	PART
ajm-1749	44	18	expectation	expectation	NOUN
ajm-1749	44	19	from	from	ADP
ajm-1749	44	20	a	a	DET
ajm-1749	44	21	service	service	NOUN
ajm-1749	44	22	and	and	CCONJ
ajm-1749	44	23	the	the	DET
ajm-1749	44	24	customers	customer	NOUN
ajm-1749	44	25	'	'	PART
ajm-1749	44	26	perception	perception	NOUN
ajm-1749	44	27	and	and	CCONJ
ajm-1749	44	28	attitude	attitude	NOUN
ajm-1749	44	29	towards	towards	ADP
ajm-1749	44	30	a	a	DET
ajm-1749	44	31	service	service	NOUN
ajm-1749	44	32	provided	provide	VERB
ajm-1749	44	33	by	by	ADP
ajm-1749	44	34	a	a	DET
ajm-1749	44	35	service	service	NOUN
ajm-1749	44	36	provider	provider	NOUN
ajm-1749	44	37	organization	organization	NOUN
ajm-1749	44	38	.	.	PUNCT
ajm-1749	45	1	to	to	PART
ajm-1749	45	2	assess	assess	VERB
ajm-1749	45	3	a	a	DET
ajm-1749	45	4	service	service	NOUN
ajm-1749	45	5	quality	quality	NOUN
ajm-1749	45	6	,	,	PUNCT
ajm-1749	45	7	the	the	DET
ajm-1749	45	8	perception	perception	NOUN
ajm-1749	45	9	score	score	NOUN
ajm-1749	45	10	and	and	CCONJ
ajm-1749	45	11	expectation	expectation	NOUN
ajm-1749	45	12	score	score	NOUN
ajm-1749	45	13	found	find	VERB
ajm-1749	45	14	from	from	ADP
ajm-1749	45	15	each	each	DET
ajm-1749	45	16	question	question	NOUN
ajm-1749	45	17	is	be	AUX
ajm-1749	45	18	compared	compare	VERB
ajm-1749	45	19	to	to	PART
ajm-1749	45	20	figure	figure	VERB
ajm-1749	45	21	out	out	ADP
ajm-1749	45	22	a	a	DET
ajm-1749	45	23	gap	gap	NOUN
ajm-1749	45	24	.	.	PUNCT
ajm-1749	46	1	the	the	DET
ajm-1749	46	2	positive	positive	ADJ
ajm-1749	46	3	gap	gap	NOUN
ajm-1749	46	4	score	score	NOUN
ajm-1749	46	5	means	mean	VERB
ajm-1749	46	6	that	that	SCONJ
ajm-1749	46	7	customers	customer	NOUN
ajm-1749	46	8	'	'	PART
ajm-1749	46	9	expectations	expectation	NOUN
ajm-1749	46	10	are	be	AUX
ajm-1749	46	11	fulfilled	fulfil	VERB
ajm-1749	46	12	or	or	CCONJ
ajm-1749	46	13	exceeded	exceed	VERB
ajm-1749	46	14	,	,	PUNCT
ajm-1749	46	15	while	while	SCONJ
ajm-1749	46	16	the	the	DET
ajm-1749	46	17	negative	negative	ADJ
ajm-1749	46	18	score	score	NOUN
ajm-1749	46	19	means	mean	VERB
ajm-1749	46	20	the	the	DET
ajm-1749	46	21	opposite	opposite	NOUN
ajm-1749	46	22	.	.	PUNCT
ajm-1749	47	1	other	other	ADJ
ajm-1749	47	2	study	study	NOUN
ajm-1749	47	3	mentioned	mention	VERB
ajm-1749	47	4	that	that	SCONJ
ajm-1749	47	5	service	service	NOUN
ajm-1749	47	6	quality	quality	NOUN
ajm-1749	47	7	is	be	AUX
ajm-1749	47	8	divided	divide	VERB
ajm-1749	47	9	into	into	ADP
ajm-1749	47	10	two	two	NUM
ajm-1749	47	11	main	main	ADJ
ajm-1749	47	12	components	component	NOUN
ajm-1749	47	13	;	;	PUNCT
ajm-1749	47	14	namely	namely	ADV
ajm-1749	47	15	:	:	PUNCT
ajm-1749	47	16	functional	functional	ADJ
ajm-1749	47	17	and	and	CCONJ
ajm-1749	47	18	technical	technical	ADJ
ajm-1749	47	19	quality	quality	NOUN
ajm-1749	47	20	(	(	PUNCT
ajm-1749	47	21	gronroos	gronroos	PROPN
ajm-1749	47	22	,	,	PUNCT
ajm-1749	47	23	1984	1984	NUM
ajm-1749	47	24	)	)	PUNCT
ajm-1749	47	25	.	.	PUNCT
ajm-1749	48	1	combined	combine	VERB
ajm-1749	48	2	with	with	ADP
ajm-1749	48	3	some	some	DET
ajm-1749	48	4	modification	modification	NOUN
ajm-1749	48	5	or	or	CCONJ
ajm-1749	48	6	additional	additional	ADJ
ajm-1749	48	7	operational	operational	ADJ
ajm-1749	48	8	assessment	assessment	NOUN
ajm-1749	48	9	,	,	PUNCT
ajm-1749	48	10	the	the	DET
ajm-1749	48	11	servqual	servqual	ADJ
ajm-1749	48	12	model	model	NOUN
ajm-1749	48	13	have	have	AUX
ajm-1749	48	14	been	be	AUX
ajm-1749	48	15	used	use	VERB
ajm-1749	48	16	to	to	PART
ajm-1749	48	17	gauge	gauge	VERB
ajm-1749	48	18	service	service	NOUN
ajm-1749	48	19	quality	quality	NOUN
ajm-1749	48	20	in	in	ADP
ajm-1749	48	21	a	a	DET
ajm-1749	48	22	variety	variety	NOUN
ajm-1749	48	23	of	of	ADP
ajm-1749	48	24	service	service	NOUN
ajm-1749	48	25	industries	industry	NOUN
ajm-1749	48	26	like	like	ADP
ajm-1749	48	27	:	:	PUNCT
ajm-1749	48	28	banking	banking	NOUN
ajm-1749	48	29	(	(	PUNCT
ajm-1749	48	30	roig	roig	PROPN
ajm-1749	48	31	et	et	PROPN
ajm-1749	48	32	al	al	PROPN
ajm-1749	48	33	.	.	PROPN
ajm-1749	48	34	,	,	PUNCT
ajm-1749	48	35	2006	2006	NUM
ajm-1749	48	36	)	)	PUNCT
ajm-1749	48	37	,	,	PUNCT
ajm-1749	48	38	sports	sport	NOUN
ajm-1749	48	39	and	and	CCONJ
ajm-1749	48	40	tourism	tourism	NOUN
ajm-1749	48	41	(	(	PUNCT
ajm-1749	48	42	kouthouris	kouthouris	NOUN
ajm-1749	48	43	and	and	CCONJ
ajm-1749	48	44	alexandris	alexandris	NOUN
ajm-1749	48	45	,	,	PUNCT
ajm-1749	48	46	2015	2015	NUM
ajm-1749	48	47	)	)	PUNCT
ajm-1749	48	48	,	,	PUNCT
ajm-1749	48	49	retail	retail	ADJ
ajm-1749	48	50	business	business	NOUN
ajm-1749	48	51	stores	store	NOUN
ajm-1749	48	52	(	(	PUNCT
ajm-1749	48	53	eastwood	eastwood	PROPN
ajm-1749	48	54	et	et	PROPN
ajm-1749	48	55	al	al	PROPN
ajm-1749	48	56	.	.	PROPN
ajm-1749	48	57	,	,	PUNCT
ajm-1749	48	58	1999	1999	NUM
ajm-1749	48	59	)	)	PUNCT
ajm-1749	48	60	,	,	PUNCT
ajm-1749	48	61	library	library	NOUN
ajm-1749	48	62	setting	setting	NOUN
ajm-1749	48	63	(	(	PUNCT
ajm-1749	48	64	ho	ho	PROPN
ajm-1749	48	65	and	and	CCONJ
ajm-1749	48	66	crowley	crowley	NOUN
ajm-1749	48	67	,	,	PUNCT
ajm-1749	48	68	2003	2003	NUM
ajm-1749	48	69	)	)	PUNCT
ajm-1749	48	70	,	,	PUNCT
ajm-1749	48	71	local	local	ADJ
ajm-1749	48	72	government	government	NOUN
ajm-1749	48	73	authority	authority	NOUN
ajm-1749	48	74	(	(	PUNCT
ajm-1749	48	75	wisniewski	wisniewski	PROPN
ajm-1749	48	76	,	,	PUNCT
ajm-1749	48	77	2001	2001	NUM
ajm-1749	48	78	)	)	PUNCT
ajm-1749	48	79	,	,	PUNCT
ajm-1749	48	80	professional	professional	ADJ
ajm-1749	48	81	accounting	accounting	NOUN
ajm-1749	48	82	service	service	NOUN
ajm-1749	48	83	(	(	PUNCT
ajm-1749	48	84	aga	aga	NOUN
ajm-1749	48	85	and	and	CCONJ
ajm-1749	48	86	safali	safali	ADJ
ajm-1749	48	87	,	,	PUNCT
ajm-1749	48	88	2007	2007	NUM
ajm-1749	48	89	)	)	PUNCT
ajm-1749	48	90	,	,	PUNCT
ajm-1749	48	91	education	education	NOUN
ajm-1749	48	92	(	(	PUNCT
ajm-1749	48	93	arambewela	arambewela	NOUN
ajm-1749	48	94	and	and	CCONJ
ajm-1749	48	95	hall	hall	PROPN
ajm-1749	48	96	,	,	PUNCT
ajm-1749	48	97	2006	2006	NUM
ajm-1749	48	98	)	)	PUNCT
ajm-1749	48	99	,	,	PUNCT
ajm-1749	48	100	airlines	airline	NOUN
ajm-1749	48	101	service	service	NOUN
ajm-1749	48	102	(	(	PUNCT
ajm-1749	48	103	prayag	prayag	PROPN
ajm-1749	48	104	,	,	PUNCT
ajm-1749	48	105	2007	2007	NUM
ajm-1749	48	106	)	)	PUNCT
ajm-1749	48	107	,	,	PUNCT
ajm-1749	48	108	mobile	mobile	NOUN
ajm-1749	48	109	telecommunications	telecommunication	NOUN
ajm-1749	48	110	(	(	PUNCT
ajm-1749	48	111	lai	lai	PROPN
ajm-1749	48	112	et	et	PROPN
ajm-1749	48	113	al	al	PROPN
ajm-1749	48	114	.	.	PROPN
ajm-1749	48	115	,	,	PUNCT
ajm-1749	48	116	2007	2007	NUM
ajm-1749	48	117	)	)	PUNCT
ajm-1749	48	118	,	,	PUNCT
ajm-1749	48	119	and	and	CCONJ
ajm-1749	48	120	services	service	NOUN
ajm-1749	48	121	based	base	VERB
ajm-1749	48	122	on	on	ADP
ajm-1749	48	123	website	website	NOUN
ajm-1749	48	124	(	(	PUNCT
ajm-1749	48	125	kuo	kuo	PROPN
ajm-1749	48	126	et	et	PROPN
ajm-1749	48	127	al	al	PROPN
ajm-1749	48	128	.	.	PROPN
ajm-1749	48	129	,	,	PUNCT
ajm-1749	48	130	2005	2005	NUM
ajm-1749	48	131	)	)	PUNCT
ajm-1749	48	132	.	.	PUNCT
ajm-1749	49	1	according	accord	VERB
ajm-1749	49	2	to	to	ADP
ajm-1749	49	3	parasuraman	parasuraman	NOUN
ajm-1749	49	4	et	et	PROPN
ajm-1749	49	5	al	al	PROPN
ajm-1749	49	6	.	.	PROPN
ajm-1749	50	1	(	(	PUNCT
ajm-1749	50	2	1985	1985	NUM
ajm-1749	50	3	)	)	PUNCT
ajm-1749	50	4	,	,	PUNCT
ajm-1749	50	5	the	the	DET
ajm-1749	50	6	servqual	servqual	ADJ
ajm-1749	50	7	model	model	NOUN
ajm-1749	50	8	was	be	AUX
ajm-1749	50	9	based	base	VERB
ajm-1749	50	10	on	on	ADP
ajm-1749	50	11	the	the	DET
ajm-1749	50	12	fifth	fifth	ADJ
ajm-1749	50	13	gap	gap	NOUN
ajm-1749	50	14	that	that	PRON
ajm-1749	50	15	converted	convert	VERB
ajm-1749	50	16	the	the	DET
ajm-1749	50	17	original	original	ADJ
ajm-1749	50	18	ten	ten	NUM
ajm-1749	50	19	service	service	NOUN
ajm-1749	50	20	quality	quality	NOUN
ajm-1749	50	21	dimensions	dimension	NOUN
ajm-1749	50	22	into	into	ADP
ajm-1749	50	23	five	five	NUM
ajm-1749	50	24	consolidated	consolidated	ADJ
ajm-1749	50	25	dimensions	dimension	NOUN
ajm-1749	50	26	of	of	ADP
ajm-1749	50	27	service	service	NOUN
ajm-1749	50	28	quality	quality	NOUN
ajm-1749	50	29	:	:	PUNCT
ajm-1749	50	30	tangibility	tangibility	NOUN
ajm-1749	50	31	,	,	PUNCT
ajm-1749	50	32	reliability	reliability	NOUN
ajm-1749	50	33	,	,	PUNCT
ajm-1749	50	34	responsiveness	responsiveness	NOUN
ajm-1749	50	35	,	,	PUNCT
ajm-1749	50	36	assurance	assurance	NOUN
ajm-1749	50	37	and	and	CCONJ
ajm-1749	50	38	empathy	empathy	NOUN
ajm-1749	50	39	.	.	PUNCT
ajm-1749	51	1	parasuramanet	parasuramanet	PROPN
ajm-1749	51	2	al	al	PROPN
ajm-1749	51	3	.	.	PROPN
ajm-1749	51	4	(	(	PUNCT
ajm-1749	51	5	1985	1985	NUM
ajm-1749	51	6	)	)	PUNCT
ajm-1749	51	7	,	,	PUNCT
ajm-1749	51	8	described	describe	VERB
ajm-1749	51	9	these	these	DET
ajm-1749	51	10	dimensions	dimension	NOUN
ajm-1749	51	11	as	as	SCONJ
ajm-1749	51	12	:	:	PUNCT
ajm-1749	51	13	tangibility	tangibility	NOUN
ajm-1749	51	14	is	be	AUX
ajm-1749	51	15	the	the	DET
ajm-1749	51	16	physical	physical	ADJ
ajm-1749	51	17	evidence	evidence	NOUN
ajm-1749	51	18	of	of	ADP
ajm-1749	51	19	the	the	DET
ajm-1749	51	20	service	service	NOUN
ajm-1749	51	21	,	,	PUNCT
ajm-1749	51	22	for	for	ADP
ajm-1749	51	23	instance	instance	NOUN
ajm-1749	51	24	,	,	PUNCT
ajm-1749	51	25	the	the	DET
ajm-1749	51	26	appearance	appearance	NOUN
ajm-1749	51	27	of	of	ADP
ajm-1749	51	28	the	the	DET
ajm-1749	51	29	tools	tool	NOUN
ajm-1749	51	30	,	,	PUNCT
ajm-1749	51	31	equipment	equipment	NOUN
ajm-1749	51	32	and	and	CCONJ
ajm-1749	51	33	physical	physical	ADJ
ajm-1749	51	34	facilities	facility	NOUN
ajm-1749	51	35	,	,	PUNCT
ajm-1749	51	36	used	use	VERB
ajm-1749	51	37	to	to	PART
ajm-1749	51	38	provide	provide	VERB
ajm-1749	51	39	the	the	DET
ajm-1749	51	40	service	service	NOUN
ajm-1749	51	41	.	.	PUNCT
ajm-1749	52	1	reliability	reliability	NOUN
ajm-1749	52	2	is	be	AUX
ajm-1749	52	3	the	the	DET
ajm-1749	52	4	ability	ability	NOUN
ajm-1749	52	5	to	to	PART
ajm-1749	52	6	perform	perform	VERB
ajm-1749	52	7	the	the	DET
ajm-1749	52	8	promised	promise	VERB
ajm-1749	52	9	service	service	NOUN
ajm-1749	52	10	in	in	ADP
ajm-1749	52	11	an	an	DET
ajm-1749	52	12	accurate	accurate	ADJ
ajm-1749	52	13	manner	manner	NOUN
ajm-1749	52	14	.	.	PUNCT
ajm-1749	53	1	responsiveness	responsiveness	NOUN
ajm-1749	53	2	is	be	AUX
ajm-1749	53	3	the	the	DET
ajm-1749	53	4	readiness	readiness	NOUN
ajm-1749	53	5	and	and	CCONJ
ajm-1749	53	6	willingness	willingness	NOUN
ajm-1749	53	7	of	of	ADP
ajm-1749	53	8	employees	employee	NOUN
ajm-1749	53	9	to	to	PART
ajm-1749	53	10	assist	assist	VERB
ajm-1749	53	11	customers	customer	NOUN
ajm-1749	53	12	by	by	ADP
ajm-1749	53	13	providing	provide	VERB
ajm-1749	53	14	prompt	prompt	ADJ
ajm-1749	53	15	timely	timely	ADJ
ajm-1749	53	16	services	service	NOUN
ajm-1749	53	17	.	.	PUNCT
ajm-1749	54	1	assurance	assurance	NOUN
ajm-1749	54	2	is	be	AUX
ajm-1749	54	3	the	the	DET
ajm-1749	54	4	knowledge	knowledge	NOUN
ajm-1749	54	5	of	of	ADP
ajm-1749	54	6	employees	employee	NOUN
ajm-1749	54	7	and	and	CCONJ
ajm-1749	54	8	their	their	PRON
ajm-1749	54	9	ability	ability	NOUN
ajm-1749	54	10	to	to	PART
ajm-1749	54	11	have	have	AUX
ajm-1749	54	12	trust	trust	NOUN
ajm-1749	54	13	and	and	CCONJ
ajm-1749	54	14	confidence	confidence	NOUN
ajm-1749	54	15	towards	towards	ADP
ajm-1749	54	16	customers	customer	NOUN
ajm-1749	54	17	.	.	PUNCT
ajm-1749	55	1	empathy	empathy	NOUN
ajm-1749	55	2	is	be	AUX
ajm-1749	55	3	the	the	DET
ajm-1749	55	4	caring	caring	ADJ
ajm-1749	55	5	,	,	PUNCT
ajm-1749	55	6	individualized	individualized	ADJ
ajm-1749	55	7	and	and	CCONJ
ajm-1749	55	8	customized	customize	VERB
ajm-1749	55	9	attention	attention	NOUN
ajm-1749	55	10	provided	provide	VERB
ajm-1749	55	11	to	to	ADP
ajm-1749	55	12	customer	customer	NOUN
ajm-1749	55	13	.	.	PUNCT
ajm-1749	56	1	patient	patient	ADJ
ajm-1749	56	2	satisfaction	satisfaction	NOUN
ajm-1749	56	3	in	in	ADP
ajm-1749	56	4	private	private	ADJ
ajm-1749	56	5	hospitals	hospital	NOUN
ajm-1749	56	6	bangladesh	bangladesh	NOUN
ajm-1749	56	7	is	be	AUX
ajm-1749	56	8	a	a	DET
ajm-1749	56	9	developing	develop	VERB
ajm-1749	56	10	country	country	NOUN
ajm-1749	56	11	;	;	PUNCT
ajm-1749	56	12	in	in	ADP
ajm-1749	56	13	addition	addition	NOUN
ajm-1749	56	14	to	to	ADP
ajm-1749	56	15	that	that	DET
ajm-1749	56	16	healthcare	healthcare	NOUN
ajm-1749	56	17	is	be	AUX
ajm-1749	56	18	one	one	NUM
ajm-1749	56	19	of	of	ADP
ajm-1749	56	20	the	the	DET
ajm-1749	56	21	major	major	ADJ
ajm-1749	56	22	sectors	sector	NOUN
ajm-1749	56	23	of	of	ADP
ajm-1749	56	24	the	the	DET
ajm-1749	56	25	economy	economy	NOUN
ajm-1749	56	26	.	.	PUNCT
ajm-1749	57	1	a	a	DET
ajm-1749	57	2	number	number	NOUN
ajm-1749	57	3	of	of	ADP
ajm-1749	57	4	steps	step	NOUN
ajm-1749	57	5	have	have	AUX
ajm-1749	57	6	been	be	AUX
ajm-1749	57	7	taken	take	VERB
ajm-1749	57	8	by	by	ADP
ajm-1749	57	9	government	government	NOUN
ajm-1749	57	10	of	of	ADP
ajm-1749	57	11	bangladesh	bangladesh	NOUN
ajm-1749	57	12	and	and	CCONJ
ajm-1749	57	13	management	management	NOUN
ajm-1749	57	14	body	body	NOUN
ajm-1749	57	15	of	of	ADP
ajm-1749	57	16	hospitals	hospital	NOUN
ajm-1749	57	17	to	to	PART
ajm-1749	57	18	improve	improve	VERB
ajm-1749	57	19	the	the	DET
ajm-1749	57	20	quality	quality	NOUN
ajm-1749	57	21	services	service	NOUN
ajm-1749	57	22	for	for	ADP
ajm-1749	57	23	patients	patient	NOUN
ajm-1749	57	24	coming	come	VERB
ajm-1749	57	25	to	to	ADP
ajm-1749	57	26	a	a	DET
ajm-1749	57	27	hospital	hospital	NOUN
ajm-1749	57	28	.	.	PUNCT
ajm-1749	58	1	quality	quality	NOUN
ajm-1749	58	2	care	care	NOUN
ajm-1749	58	3	can	can	AUX
ajm-1749	58	4	be	be	AUX
ajm-1749	58	5	defined	define	VERB
ajm-1749	58	6	as	as	ADP
ajm-1749	58	7	the	the	DET
ajm-1749	58	8	features	feature	NOUN
ajm-1749	58	9	and	and	CCONJ
ajm-1749	58	10	characteristics	characteristic	NOUN
ajm-1749	58	11	of	of	ADP
ajm-1749	58	12	a	a	DET
ajm-1749	58	13	service	service	NOUN
ajm-1749	58	14	that	that	PRON
ajm-1749	58	15	has	have	VERB
ajm-1749	58	16	the	the	DET
ajm-1749	58	17	ability	ability	NOUN
ajm-1749	58	18	to	to	PART
ajm-1749	58	19	satisfy	satisfy	VERB
ajm-1749	58	20	a	a	DET
ajm-1749	58	21	given	give	VERB
ajm-1749	58	22	need	need	NOUN
ajm-1749	58	23	(	(	PUNCT
ajm-1749	58	24	bauer	bauer	PROPN
ajm-1749	58	25	je	je	PROPN
ajm-1749	58	26	,	,	PUNCT
ajm-1749	58	27	duffy	duffy	PROPN
ajm-1749	58	28	gl	gl	PROPN
ajm-1749	58	29	,	,	PUNCT
ajm-1749	58	30	westcott	westcott	PROPN
ajm-1749	58	31	,	,	PUNCT
ajm-1749	58	32	2006).the	2006).the	PRON
ajm-1749	58	33	amount	amount	NOUN
ajm-1749	58	34	of	of	ADP
ajm-1749	58	35	budget	budget	NOUN
ajm-1749	58	36	allocated	allocate	VERB
ajm-1749	58	37	to	to	ADP
ajm-1749	58	38	healthcare	healthcare	PROPN
ajm-1749	58	39	is	be	AUX
ajm-1749	58	40	now	now	ADV
ajm-1749	58	41	improved	improve	VERB
ajm-1749	58	42	.	.	PUNCT
ajm-1749	59	1	very	very	ADV
ajm-1749	59	2	recent	recent	ADJ
ajm-1749	59	3	literature	literature	NOUN
ajm-1749	59	4	in	in	ADP
ajm-1749	59	5	developed	develop	VERB
ajm-1749	59	6	countries	country	NOUN
ajm-1749	59	7	focused	focus	VERB
ajm-1749	59	8	upon	upon	SCONJ
ajm-1749	59	9	needs	need	NOUN
ajm-1749	59	10	and	and	CCONJ
ajm-1749	59	11	wants	want	VERB
ajm-1749	59	12	of	of	ADP
ajm-1749	59	13	patients	patient	NOUN
ajm-1749	59	14	and	and	CCONJ
ajm-1749	59	15	their	their	PRON
ajm-1749	59	16	thoughts	thought	NOUN
ajm-1749	59	17	.	.	PUNCT
ajm-1749	60	1	according	accord	VERB
ajm-1749	60	2	to	to	ADP
ajm-1749	60	3	(	(	PUNCT
ajm-1749	60	4	youssef	youssef	PROPN
ajm-1749	60	5	et	et	PROPN
ajm-1749	60	6	al	al	PROPN
ajm-1749	60	7	.	.	PROPN
ajm-1749	60	8	,	,	PUNCT
ajm-1749	60	9	1996	1996	NUM
ajm-1749	60	10	)	)	PUNCT
ajm-1749	60	11	hospitals	hospital	NOUN
ajm-1749	60	12	usually	usually	ADV
ajm-1749	60	13	provide	provide	VERB
ajm-1749	60	14	same	same	ADJ
ajm-1749	60	15	types	type	NOUN
ajm-1749	60	16	of	of	ADP
ajm-1749	60	17	services	service	NOUN
ajm-1749	60	18	but	but	CCONJ
ajm-1749	60	19	their	their	PRON
ajm-1749	60	20	level	level	NOUN
ajm-1749	60	21	of	of	ADP
ajm-1749	60	22	quality	quality	NOUN
ajm-1749	60	23	as	as	ADP
ajm-1749	60	24	a	a	DET
ajm-1749	60	25	service	service	NOUN
ajm-1749	60	26	varies	vary	VERB
ajm-1749	60	27	from	from	ADP
ajm-1749	60	28	hospital	hospital	NOUN
ajm-1749	60	29	to	to	ADP
ajm-1749	60	30	hospital	hospital	NOUN
ajm-1749	60	31	.	.	PUNCT
ajm-1749	61	1	according	accord	VERB
ajm-1749	61	2	to	to	ADP
ajm-1749	61	3	(	(	PUNCT
ajm-1749	61	4	bergman	bergman	PROPN
ajm-1749	61	5	and	and	CCONJ
ajm-1749	61	6	klefsjo	klefsjo	PROPN
ajm-1749	61	7	,	,	PUNCT
ajm-1749	61	8	1994	1994	NUM
ajm-1749	61	9	)	)	PUNCT
ajm-1749	61	10	the	the	DET
ajm-1749	61	11	best	good	ADJ
ajm-1749	61	12	way	way	NOUN
ajm-1749	61	13	to	to	PART
ajm-1749	61	14	assess	assess	VERB
ajm-1749	61	15	service	service	NOUN
ajm-1749	61	16	quality	quality	NOUN
ajm-1749	61	17	is	be	AUX
ajm-1749	61	18	to	to	PART
ajm-1749	61	19	measure	measure	VERB
ajm-1749	61	20	the	the	DET
ajm-1749	61	21	level	level	NOUN
ajm-1749	61	22	of	of	ADP
ajm-1749	61	23	satisfaction	satisfaction	NOUN
ajm-1749	61	24	of	of	ADP
ajm-1749	61	25	customers	customer	NOUN
ajm-1749	61	26	because	because	SCONJ
ajm-1749	61	27	they	they	PRON
ajm-1749	61	28	are	be	AUX
ajm-1749	61	29	the	the	DET
ajm-1749	61	30	ultimate	ultimate	ADJ
ajm-1749	61	31	benefit	benefit	NOUN
ajm-1749	61	32	taker	taker	NOUN
ajm-1749	61	33	of	of	ADP
ajm-1749	61	34	quality	quality	NOUN
ajm-1749	61	35	service	service	NOUN
ajm-1749	61	36	.	.	PUNCT
ajm-1749	62	1	according	accord	VERB
ajm-1749	62	2	to	to	ADP
ajm-1749	62	3	(	(	PUNCT
ajm-1749	62	4	o	o	NOUN
ajm-1749	62	5	�	�	PROPN
ajm-1749	62	6	connor	connor	PROPN
ajm-1749	62	7	et	et	PROPN
ajm-1749	62	8	al	al	PROPN
ajm-1749	62	9	1994	1994	NUM
ajm-1749	62	10	;	;	PUNCT
ajm-1749	62	11	andaleeb	andaleeb	NOUN
ajm-1749	62	12	,	,	PUNCT
ajm-1749	62	13	2000	2000	NUM
ajm-1749	62	14	)	)	PUNCT
ajm-1749	62	15	renewed	renew	VERB
ajm-1749	62	16	attention	attention	NOUN
ajm-1749	62	17	is	be	AUX
ajm-1749	62	18	given	give	VERB
ajm-1749	62	19	from	from	ADP
ajm-1749	62	20	patients	patient	NOUN
ajm-1749	62	21	�	�	PROPN
ajm-1749	62	22	perspective	perspective	NOUN
ajm-1749	62	23	now	now	ADV
ajm-1749	62	24	-	-	PUNCT
ajm-1749	62	25	a	a	DET
ajm-1749	62	26	-	-	PUNCT
ajm-1749	62	27	days	day	NOUN
ajm-1749	62	28	and	and	CCONJ
ajm-1749	62	29	their	their	PRON
ajm-1749	62	30	perceptions	perception	NOUN
ajm-1749	62	31	are	be	AUX
ajm-1749	62	32	thought	think	VERB
ajm-1749	62	33	as	as	ADP
ajm-1749	62	34	crucially	crucially	ADV
ajm-1749	62	35	important	important	ADJ
ajm-1749	62	36	instead	instead	ADV
ajm-1749	62	37	of	of	ADP
ajm-1749	62	38	focusing	focus	VERB
ajm-1749	62	39	only	only	ADV
ajm-1749	62	40	on	on	ADP
ajm-1749	62	41	hard	hard	ADJ
ajm-1749	62	42	aspects	aspect	NOUN
ajm-1749	62	43	of	of	ADP
ajm-1749	62	44	quality	quality	NOUN
ajm-1749	62	45	.	.	PUNCT
ajm-1749	63	1	according	accord	VERB
ajm-1749	63	2	to	to	ADP
ajm-1749	63	3	meredith	meredith	PROPN
ajm-1749	63	4	&	&	CCONJ
ajm-1749	63	5	siu	siu	PROPN
ajm-1749	63	6	(	(	PUNCT
ajm-1749	63	7	1995	1995	NUM
ajm-1749	63	8	)	)	PUNCT
ajm-1749	63	9	hospital	hospital	NOUN
ajm-1749	63	10	authority	authority	NOUN
ajm-1749	63	11	must	must	AUX
ajm-1749	63	12	consider	consider	VERB
ajm-1749	63	13	and	and	CCONJ
ajm-1749	63	14	give	give	VERB
ajm-1749	63	15	importance	importance	NOUN
ajm-1749	63	16	to	to	PART
ajm-1749	63	17	patient	patient	VERB
ajm-1749	63	18	�	�	PROPN
ajm-1749	63	19	s	s	PART
ajm-1749	63	20	opinion	opinion	NOUN
ajm-1749	63	21	to	to	PART
ajm-1749	63	22	improve	improve	VERB
ajm-1749	63	23	the	the	DET
ajm-1749	63	24	overall	overall	ADJ
ajm-1749	63	25	quality	quality	NOUN
ajm-1749	63	26	of	of	ADP
ajm-1749	63	27	services	service	NOUN
ajm-1749	63	28	delivered	deliver	VERB
ajm-1749	63	29	by	by	ADP
ajm-1749	63	30	hospitals	hospital	NOUN
ajm-1749	63	31	.	.	PUNCT
ajm-1749	64	1	relationship	relationship	NOUN
ajm-1749	64	2	between	between	ADP
ajm-1749	64	3	service	service	NOUN
ajm-1749	64	4	quality	quality	NOUN
ajm-1749	64	5	model	model	NOUN
ajm-1749	64	6	and	and	CCONJ
ajm-1749	64	7	patient	patient	ADJ
ajm-1749	64	8	satisfaction	satisfaction	NOUN
ajm-1749	64	9	the	the	DET
ajm-1749	64	10	health	health	NOUN
ajm-1749	64	11	care	care	NOUN
ajm-1749	64	12	industry	industry	NOUN
ajm-1749	64	13	in	in	ADP
ajm-1749	64	14	the	the	DET
ajm-1749	64	15	arabic	arabic	ADJ
ajm-1749	64	16	gulf	gulf	PROPN
ajm-1749	64	17	region	region	NOUN
ajm-1749	64	18	,	,	PUNCT
ajm-1749	64	19	jabnoun	jabnoun	PROPN
ajm-1749	64	20	,	,	PUNCT
ajm-1749	64	21	rasasi	rasasi	NOUN
ajm-1749	64	22	,	,	PUNCT
ajm-1749	64	23	&	&	CCONJ
ajm-1749	64	24	aisha	aisha	PROPN
ajm-1749	64	25	(	(	PUNCT
ajm-1749	64	26	2005	2005	NUM
ajm-1749	64	27	)	)	PUNCT
ajm-1749	64	28	studied	study	VERB
ajm-1749	64	29	the	the	DET
ajm-1749	64	30	relationship	relationship	NOUN
ajm-1749	64	31	between	between	ADP
ajm-1749	64	32	transformational	transformational	ADJ
ajm-1749	64	33	leadership	leadership	NOUN
ajm-1749	64	34	and	and	CCONJ
ajm-1749	64	35	the	the	DET
ajm-1749	64	36	level	level	NOUN
ajm-1749	64	37	of	of	ADP
ajm-1749	64	38	service	service	NOUN
ajm-1749	64	39	quality	quality	NOUN
ajm-1749	64	40	in	in	ADP
ajm-1749	64	41	six	six	NUM
ajm-1749	64	42	uae	uae	NOUN
ajm-1749	64	43	hospitals	hospital	NOUN
ajm-1749	64	44	.	.	PUNCT
ajm-1749	65	1	the	the	DET
ajm-1749	65	2	findings	finding	NOUN
ajm-1749	65	3	showed	show	VERB
ajm-1749	65	4	that	that	SCONJ
ajm-1749	65	5	patients	patient	NOUN
ajm-1749	65	6	were	be	AUX
ajm-1749	65	7	generally	generally	ADV
ajm-1749	65	8	satisfied	satisfied	ADJ
ajm-1749	65	9	with	with	ADP
ajm-1749	65	10	the	the	DET
ajm-1749	65	11	level	level	NOUN
ajm-1749	65	12	of	of	ADP
ajm-1749	65	13	quality	quality	NOUN
ajm-1749	65	14	services	service	NOUN
ajm-1749	65	15	provided	provide	VERB
ajm-1749	65	16	by	by	ADP
ajm-1749	65	17	their	their	PRON
ajm-1749	65	18	hospitals	hospital	NOUN
ajm-1749	65	19	,	,	PUNCT
ajm-1749	65	20	and	and	CCONJ
ajm-1749	65	21	a	a	DET
ajm-1749	65	22	positive	positive	ADJ
ajm-1749	65	23	relationship	relationship	NOUN
ajm-1749	65	24	was	be	AUX
ajm-1749	65	25	explored	explore	VERB
ajm-1749	65	26	between	between	ADP
ajm-1749	65	27	service	service	NOUN
ajm-1749	65	28	quality	quality	NOUN
ajm-1749	65	29	and	and	CCONJ
ajm-1749	65	30	all	all	DET
ajm-1749	65	31	dimensions	dimension	NOUN
ajm-1749	65	32	of	of	ADP
ajm-1749	65	33	transformational	transformational	ADJ
ajm-1749	65	34	leadership	leadership	NOUN
ajm-1749	65	35	.	.	PUNCT
ajm-1749	66	1	tangibles	tangible	NOUN
ajm-1749	66	2	dimension	dimension	NOUN
ajm-1749	66	3	of	of	ADP
ajm-1749	66	4	service	service	NOUN
ajm-1749	66	5	quality	quality	NOUN
ajm-1749	66	6	had	have	VERB
ajm-1749	66	7	the	the	DET
ajm-1749	66	8	lowest	low	ADJ
ajm-1749	66	9	point	point	NOUN
ajm-1749	66	10	of	of	ADP
ajm-1749	66	11	expectation	expectation	NOUN
ajm-1749	66	12	of	of	ADP
ajm-1749	66	13	all	all	DET
ajm-1749	66	14	five	five	NUM
ajm-1749	66	15	dimensions	dimension	NOUN
ajm-1749	66	16	.	.	PUNCT
ajm-1749	67	1	mostafa	mostafa	PROPN
ajm-1749	67	2	(	(	PUNCT
ajm-1749	67	3	2005	2005	NUM
ajm-1749	67	4	)	)	PUNCT
ajm-1749	67	5	analyzed	analyze	VERB
ajm-1749	67	6	patients	patient	NOUN
ajm-1749	67	7	'	'	PART
ajm-1749	67	8	perceptions	perception	NOUN
ajm-1749	67	9	toward	toward	ADP
ajm-1749	67	10	quality	quality	NOUN
ajm-1749	67	11	service	service	NOUN
ajm-1749	67	12	in	in	ADP
ajm-1749	67	13	egypt	egypt	PROPN
ajm-1749	67	14	's	's	PART
ajm-1749	67	15	hospitals	hospital	NOUN
ajm-1749	67	16	.	.	PUNCT
ajm-1749	68	1	the	the	DET
ajm-1749	68	2	results	result	NOUN
ajm-1749	68	3	showed	show	VERB
ajm-1749	68	4	three	three	NUM
ajm-1749	68	5	factor	factor	NOUN
ajm-1749	68	6	based	base	VERB
ajm-1749	68	7	solution	solution	NOUN
ajm-1749	68	8	that	that	PRON
ajm-1749	68	9	is	be	AUX
ajm-1749	68	10	inconsistent	inconsistent	ADJ
ajm-1749	68	11	with	with	ADP
ajm-1749	68	12	the	the	DET
ajm-1749	68	13	five	five	NUM
ajm-1749	68	14	american	american	ADJ
ajm-1749	68	15	journal	journal	NOUN
ajm-1749	68	16	of	of	ADP
ajm-1749	68	17	management	management	NOUN
ajm-1749	68	18	vol	vol	NOUN
ajm-1749	68	19	.	.	PUNCT
ajm-1749	69	1	17(3	17(3	NUM
ajm-1749	69	2	)	)	PUNCT
ajm-1749	69	3	2017	2017	NUM
ajm-1749	69	4	67	67	NUM
ajm-1749	69	5	elements	element	NOUN
ajm-1749	69	6	associated	associate	VERB
ajm-1749	69	7	with	with	ADP
ajm-1749	69	8	servqual	servqual	ADJ
ajm-1749	69	9	model	model	NOUN
ajm-1749	69	10	.	.	PUNCT
ajm-1749	70	1	in	in	ADP
ajm-1749	70	2	the	the	DET
ajm-1749	70	3	perspectives	perspective	NOUN
ajm-1749	70	4	of	of	ADP
ajm-1749	70	5	developing	develop	VERB
ajm-1749	70	6	countries	country	NOUN
ajm-1749	70	7	,	,	PUNCT
ajm-1749	70	8	andaleeb	andaleeb	PROPN
ajm-1749	70	9	(	(	PUNCT
ajm-1749	70	10	2001	2001	NUM
ajm-1749	70	11	)	)	PUNCT
ajm-1749	70	12	tested	test	VERB
ajm-1749	70	13	a	a	DET
ajm-1749	70	14	five	five	NUM
ajm-1749	70	15	dimension	dimension	NOUN
ajm-1749	70	16	based	base	VERB
ajm-1749	70	17	instrument	instrument	NOUN
ajm-1749	70	18	for	for	ADP
ajm-1749	70	19	measuring	measure	VERB
ajm-1749	70	20	perception	perception	NOUN
ajm-1749	70	21	of	of	ADP
ajm-1749	70	22	patients	patient	NOUN
ajm-1749	70	23	toward	toward	ADP
ajm-1749	70	24	hospital	hospital	NOUN
ajm-1749	70	25	services	service	NOUN
ajm-1749	70	26	in	in	ADP
ajm-1749	70	27	bangladesh	bangladesh	NOUN
ajm-1749	70	28	.	.	PUNCT
ajm-1749	71	1	the	the	DET
ajm-1749	71	2	results	result	NOUN
ajm-1749	71	3	showed	show	VERB
ajm-1749	71	4	that	that	SCONJ
ajm-1749	71	5	there	there	PRON
ajm-1749	71	6	exists	exist	VERB
ajm-1749	71	7	a	a	DET
ajm-1749	71	8	significant	significant	ADJ
ajm-1749	71	9	relationship	relationship	NOUN
ajm-1749	71	10	between	between	ADP
ajm-1749	71	11	the	the	DET
ajm-1749	71	12	five	five	NUM
ajm-1749	71	13	factors	factor	NOUN
ajm-1749	71	14	and	and	CCONJ
ajm-1749	71	15	patients	patient	NOUN
ajm-1749	71	16	�	�	PROPN
ajm-1749	71	17	satisfaction	satisfaction	NOUN
ajm-1749	71	18	.	.	PUNCT
ajm-1749	72	1	baker	baker	PROPN
ajm-1749	72	2	,	,	PUNCT
ajm-1749	72	3	akgun	akgun	NOUN
ajm-1749	72	4	and	and	CCONJ
ajm-1749	72	5	assaf	assaf	PROPN
ajm-1749	72	6	(	(	PUNCT
ajm-1749	72	7	2008	2008	NUM
ajm-1749	72	8	)	)	PUNCT
ajm-1749	72	9	used	use	VERB
ajm-1749	72	10	an	an	DET
ajm-1749	72	11	improved	improve	VERB
ajm-1749	72	12	servqual	servqual	ADJ
ajm-1749	72	13	scale	scale	NOUN
ajm-1749	72	14	to	to	PART
ajm-1749	72	15	measure	measure	VERB
ajm-1749	72	16	patients	patient	NOUN
ajm-1749	72	17	attitudes	attitude	NOUN
ajm-1749	72	18	toward	toward	ADP
ajm-1749	72	19	health	health	NOUN
ajm-1749	72	20	service	service	NOUN
ajm-1749	72	21	in	in	ADP
ajm-1749	72	22	turkey	turkey	PROPN
ajm-1749	72	23	.	.	PUNCT
ajm-1749	73	1	data	datum	NOUN
ajm-1749	73	2	collected	collect	VERB
ajm-1749	73	3	from	from	ADP
ajm-1749	73	4	472	472	NUM
ajm-1749	73	5	patients	patient	NOUN
ajm-1749	73	6	showed	show	VERB
ajm-1749	73	7	that	that	SCONJ
ajm-1749	73	8	patient	patient	NOUN
ajm-1749	73	9	�	�	PROPN
ajm-1749	73	10	s	s	PART
ajm-1749	73	11	perceived	perceive	VERB
ajm-1749	73	12	service	service	NOUN
ajm-1749	73	13	quality	quality	NOUN
ajm-1749	73	14	scores	score	NOUN
ajm-1749	73	15	are	be	AUX
ajm-1749	73	16	higher	high	ADJ
ajm-1749	73	17	than	than	ADP
ajm-1749	73	18	their	their	PRON
ajm-1749	73	19	expected	expect	VERB
ajm-1749	73	20	service	service	NOUN
ajm-1749	73	21	quality	quality	NOUN
ajm-1749	73	22	scores	score	NOUN
ajm-1749	73	23	for	for	ADP
ajm-1749	73	24	ordinary	ordinary	ADJ
ajm-1749	73	25	hospitals	hospital	NOUN
ajm-1749	73	26	and	and	CCONJ
ajm-1749	73	27	lower	low	ADJ
ajm-1749	73	28	than	than	ADP
ajm-1749	73	29	their	their	PRON
ajm-1749	73	30	expected	expect	VERB
ajm-1749	73	31	scores	score	NOUN
ajm-1749	73	32	for	for	ADP
ajm-1749	73	33	modern	modern	ADJ
ajm-1749	73	34	hospitals	hospital	NOUN
ajm-1749	73	35	.	.	PUNCT
ajm-1749	74	1	however	however	ADV
ajm-1749	74	2	,	,	PUNCT
ajm-1749	74	3	rohini	rohini	NOUN
ajm-1749	74	4	and	and	CCONJ
ajm-1749	74	5	mahadevappa	mahadevappa	PROPN
ajm-1749	74	6	(	(	PUNCT
ajm-1749	74	7	2006	2006	NUM
ajm-1749	74	8	)	)	PUNCT
ajm-1749	74	9	measured	measure	VERB
ajm-1749	74	10	patients	patient	NOUN
ajm-1749	74	11	'	'	PART
ajm-1749	74	12	satisfactions	satisfaction	NOUN
ajm-1749	74	13	of	of	ADP
ajm-1749	74	14	service	service	NOUN
ajm-1749	74	15	quality	quality	NOUN
ajm-1749	74	16	in	in	ADP
ajm-1749	74	17	bangalore	bangalore	NOUN
ajm-1749	74	18	hospitals	hospital	NOUN
ajm-1749	74	19	of	of	ADP
ajm-1749	74	20	india	india	PROPN
ajm-1749	74	21	.	.	PUNCT
ajm-1749	75	1	the	the	DET
ajm-1749	75	2	collected	collect	VERB
ajm-1749	75	3	data	datum	NOUN
ajm-1749	75	4	from	from	ADP
ajm-1749	75	5	500	500	NUM
ajm-1749	75	6	patients	patient	NOUN
ajm-1749	75	7	explored	explore	VERB
ajm-1749	75	8	that	that	SCONJ
ajm-1749	75	9	expectations	expectation	NOUN
ajm-1749	75	10	exceeded	exceed	VERB
ajm-1749	75	11	their	their	PRON
ajm-1749	75	12	perceptions	perception	NOUN
ajm-1749	75	13	in	in	ADP
ajm-1749	75	14	22	22	NUM
ajm-1749	75	15	items	item	NOUN
ajm-1749	75	16	of	of	ADP
ajm-1749	75	17	service	service	NOUN
ajm-1749	75	18	quality	quality	NOUN
ajm-1749	75	19	.	.	PUNCT
ajm-1749	76	1	conceptual	conceptual	ADJ
ajm-1749	76	2	framework	framework	NOUN
ajm-1749	76	3	the	the	DET
ajm-1749	76	4	objective	objective	NOUN
ajm-1749	76	5	of	of	ADP
ajm-1749	76	6	this	this	DET
ajm-1749	76	7	study	study	NOUN
ajm-1749	76	8	is	be	AUX
ajm-1749	76	9	to	to	PART
ajm-1749	76	10	assess	assess	VERB
ajm-1749	76	11	service	service	NOUN
ajm-1749	76	12	quality	quality	NOUN
ajm-1749	76	13	dimensions	dimension	NOUN
ajm-1749	76	14	to	to	PART
ajm-1749	76	15	determine	determine	VERB
ajm-1749	76	16	patient	patient	ADJ
ajm-1749	76	17	satisfaction	satisfaction	NOUN
ajm-1749	76	18	with	with	ADP
ajm-1749	76	19	doctors	doctor	NOUN
ajm-1749	76	20	,	,	PUNCT
ajm-1749	76	21	nurses	nurse	NOUN
ajm-1749	76	22	and	and	CCONJ
ajm-1749	76	23	staffs	staff	NOUN
ajm-1749	76	24	care	care	VERB
ajm-1749	76	25	in	in	ADP
ajm-1749	76	26	private	private	ADJ
ajm-1749	76	27	hospitals	hospital	NOUN
ajm-1749	76	28	of	of	ADP
ajm-1749	76	29	bangladesh	bangladesh	NOUN
ajm-1749	76	30	,	,	PUNCT
ajm-1749	76	31	on	on	ADP
ajm-1749	76	32	the	the	DET
ajm-1749	76	33	basis	basis	NOUN
ajm-1749	76	34	of	of	ADP
ajm-1749	76	35	different	different	ADJ
ajm-1749	76	36	factors	factor	NOUN
ajm-1749	76	37	like	like	ADP
ajm-1749	76	38	assurance	assurance	NOUN
ajm-1749	76	39	,	,	PUNCT
ajm-1749	76	40	empathy	empathy	NOUN
ajm-1749	76	41	,	,	PUNCT
ajm-1749	76	42	tangibility	tangibility	NOUN
ajm-1749	76	43	,	,	PUNCT
ajm-1749	76	44	reliability	reliability	NOUN
ajm-1749	76	45	,	,	PUNCT
ajm-1749	76	46	and	and	CCONJ
ajm-1749	76	47	responsiveness	responsiveness	NOUN
ajm-1749	76	48	.	.	PUNCT
ajm-1749	77	1	the	the	DET
ajm-1749	77	2	theoretical	theoretical	ADJ
ajm-1749	77	3	model	model	NOUN
ajm-1749	77	4	is	be	AUX
ajm-1749	77	5	presented	present	VERB
ajm-1749	77	6	in	in	ADP
ajm-1749	77	7	figure	figure	NOUN
ajm-1749	77	8	1	1	NUM
ajm-1749	77	9	.	.	PUNCT
ajm-1749	77	10	figure	figure	VERB
ajm-1749	77	11	1	1	NUM
ajm-1749	77	12	conceptual	conceptual	ADJ
ajm-1749	77	13	framework	framework	NOUN
ajm-1749	77	14	of	of	ADP
ajm-1749	77	15	the	the	DET
ajm-1749	77	16	relationship	relationship	NOUN
ajm-1749	77	17	between	between	ADP
ajm-1749	77	18	service	service	NOUN
ajm-1749	77	19	quality	quality	NOUN
ajm-1749	77	20	and	and	CCONJ
ajm-1749	77	21	patient	patient	ADJ
ajm-1749	77	22	satisfaction	satisfaction	NOUN
ajm-1749	77	23	objectives	objective	NOUN
ajm-1749	77	24	of	of	ADP
ajm-1749	77	25	the	the	DET
ajm-1749	77	26	study	study	NOUN
ajm-1749	77	27	the	the	DET
ajm-1749	77	28	prime	prime	ADJ
ajm-1749	77	29	objective	objective	NOUN
ajm-1749	77	30	of	of	ADP
ajm-1749	77	31	this	this	DET
ajm-1749	77	32	study	study	NOUN
ajm-1749	77	33	is	be	AUX
ajm-1749	77	34	to	to	PART
ajm-1749	77	35	assess	assess	VERB
ajm-1749	77	36	service	service	NOUN
ajm-1749	77	37	quality	quality	NOUN
ajm-1749	77	38	dimensions	dimension	NOUN
ajm-1749	77	39	to	to	PART
ajm-1749	77	40	determine	determine	VERB
ajm-1749	77	41	patient	patient	ADJ
ajm-1749	77	42	satisfaction	satisfaction	NOUN
ajm-1749	77	43	with	with	ADP
ajm-1749	77	44	doctors	doctor	NOUN
ajm-1749	77	45	,	,	PUNCT
ajm-1749	77	46	nurses	nurse	NOUN
ajm-1749	77	47	and	and	CCONJ
ajm-1749	77	48	staffs	staff	NOUN
ajm-1749	77	49	care	care	VERB
ajm-1749	77	50	in	in	ADP
ajm-1749	77	51	private	private	ADJ
ajm-1749	77	52	hospitals	hospital	NOUN
ajm-1749	77	53	.	.	PUNCT
ajm-1749	78	1	the	the	DET
ajm-1749	78	2	other	other	ADJ
ajm-1749	78	3	objectives	objective	NOUN
ajm-1749	78	4	are	be	AUX
ajm-1749	78	5	(	(	PUNCT
ajm-1749	78	6	i	i	NOUN
ajm-1749	78	7	)	)	PUNCT
ajm-1749	78	8	to	to	PART
ajm-1749	78	9	identify	identify	VERB
ajm-1749	78	10	the	the	DET
ajm-1749	78	11	significant	significant	ADJ
ajm-1749	78	12	factors	factor	NOUN
ajm-1749	78	13	that	that	PRON
ajm-1749	78	14	can	can	AUX
ajm-1749	78	15	influence	influence	VERB
ajm-1749	78	16	patient	patient	ADJ
ajm-1749	78	17	satisfaction	satisfaction	NOUN
ajm-1749	78	18	,	,	PUNCT
ajm-1749	78	19	(	(	PUNCT
ajm-1749	78	20	ii	ii	NOUN
ajm-1749	78	21	)	)	PUNCT
ajm-1749	78	22	to	to	PART
ajm-1749	78	23	analyze	analyze	VERB
ajm-1749	78	24	the	the	DET
ajm-1749	78	25	factors	factor	NOUN
ajm-1749	78	26	that	that	PRON
ajm-1749	78	27	affect	affect	VERB
ajm-1749	78	28	the	the	DET
ajm-1749	78	29	satisfaction	satisfaction	NOUN
ajm-1749	78	30	of	of	ADP
ajm-1749	78	31	patients	patient	NOUN
ajm-1749	78	32	,	,	PUNCT
ajm-1749	78	33	and	and	CCONJ
ajm-1749	78	34	(	(	PUNCT
ajm-1749	78	35	iii	iii	NOUN
ajm-1749	78	36	)	)	PUNCT
ajm-1749	78	37	to	to	PART
ajm-1749	78	38	give	give	VERB
ajm-1749	78	39	some	some	DET
ajm-1749	78	40	suggestions	suggestion	NOUN
ajm-1749	78	41	for	for	ADP
ajm-1749	78	42	the	the	DET
ajm-1749	78	43	improvement	improvement	NOUN
ajm-1749	78	44	of	of	ADP
ajm-1749	78	45	the	the	DET
ajm-1749	78	46	patient	patient	ADJ
ajm-1749	78	47	satisfaction	satisfaction	NOUN
ajm-1749	78	48	level	level	NOUN
ajm-1749	78	49	of	of	ADP
ajm-1749	78	50	private	private	ADJ
ajm-1749	78	51	hospitals	hospital	NOUN
ajm-1749	78	52	of	of	ADP
ajm-1749	78	53	bangladesh	bangladesh	NOUN
ajm-1749	78	54	.	.	PUNCT
ajm-1749	79	1	68	68	NUM
ajm-1749	79	2	american	american	ADJ
ajm-1749	79	3	journal	journal	NOUN
ajm-1749	79	4	of	of	ADP
ajm-1749	79	5	management	management	NOUN
ajm-1749	79	6	vol	vol	NOUN
ajm-1749	79	7	.	.	PUNCT
ajm-1749	80	1	17(3	17(3	NUM
ajm-1749	80	2	)	)	PUNCT
ajm-1749	80	3	2017	2017	NUM
ajm-1749	80	4	methodology	methodology	NOUN
ajm-1749	80	5	of	of	ADP
ajm-1749	80	6	the	the	DET
ajm-1749	80	7	study	study	NOUN
ajm-1749	80	8	this	this	DET
ajm-1749	80	9	study	study	NOUN
ajm-1749	80	10	has	have	AUX
ajm-1749	80	11	been	be	AUX
ajm-1749	80	12	based	base	VERB
ajm-1749	80	13	on	on	ADP
ajm-1749	80	14	both	both	CCONJ
ajm-1749	80	15	primary	primary	ADJ
ajm-1749	80	16	and	and	CCONJ
ajm-1749	80	17	secondary	secondary	ADJ
ajm-1749	80	18	data	datum	NOUN
ajm-1749	80	19	.	.	PUNCT
ajm-1749	81	1	primary	primary	ADJ
ajm-1749	81	2	data	datum	NOUN
ajm-1749	81	3	were	be	AUX
ajm-1749	81	4	collected	collect	VERB
ajm-1749	81	5	by	by	ADP
ajm-1749	81	6	surveying	surveying	NOUN
ajm-1749	81	7	of	of	ADP
ajm-1749	81	8	400	400	NUM
ajm-1749	81	9	hospital	hospital	NOUN
ajm-1749	81	10	employees	employee	NOUN
ajm-1749	81	11	,	,	PUNCT
ajm-1749	81	12	nurses	nurse	NOUN
ajm-1749	81	13	,	,	PUNCT
ajm-1749	81	14	patients	patient	NOUN
ajm-1749	81	15	from	from	ADP
ajm-1749	81	16	the	the	DET
ajm-1749	81	17	3	3	NUM
ajm-1749	81	18	hospitals	hospital	NOUN
ajm-1749	81	19	located	locate	VERB
ajm-1749	81	20	in	in	ADP
ajm-1749	81	21	uttara	uttara	PROPN
ajm-1749	81	22	,	,	PUNCT
ajm-1749	81	23	dhaka	dhaka	PROPN
ajm-1749	81	24	city	city	PROPN
ajm-1749	81	25	.	.	PUNCT
ajm-1749	82	1	to	to	PART
ajm-1749	82	2	determine	determine	VERB
ajm-1749	82	3	the	the	DET
ajm-1749	82	4	sample	sample	NOUN
ajm-1749	82	5	size	size	NOUN
ajm-1749	82	6	of	of	ADP
ajm-1749	82	7	patient	patient	NOUN
ajm-1749	82	8	,	,	PUNCT
ajm-1749	82	9	published	publish	VERB
ajm-1749	82	10	formula	formula	NOUN
ajm-1749	82	11	of	of	ADP
ajm-1749	82	12	university	university	PROPN
ajm-1749	82	13	of	of	ADP
ajm-1749	82	14	florida	florida	PROPN
ajm-1749	82	15	was	be	AUX
ajm-1749	82	16	used	use	VERB
ajm-1749	82	17	as	as	ADP
ajm-1749	82	18	a	a	DET
ajm-1749	82	19	reference	reference	NOUN
ajm-1749	82	20	.	.	PUNCT
ajm-1749	83	1	according	accord	VERB
ajm-1749	83	2	to	to	ADP
ajm-1749	83	3	this	this	DET
ajm-1749	83	4	formula	formula	NOUN
ajm-1749	83	5	,	,	PUNCT
ajm-1749	83	6	the	the	DET
ajm-1749	83	7	sample	sample	NOUN
ajm-1749	83	8	size	size	NOUN
ajm-1749	83	9	for	for	ADP
ajm-1749	83	10	the	the	DET
ajm-1749	83	11	more	more	ADJ
ajm-1749	83	12	than	than	ADP
ajm-1749	83	13	10	10	NUM
ajm-1749	83	14	lac	lac	NOUN
ajm-1749	83	15	population	population	NOUN
ajm-1749	83	16	size	size	NOUN
ajm-1749	83	17	with	with	ADP
ajm-1749	83	18	95	95	NUM
ajm-1749	83	19	%	%	NOUN
ajm-1749	83	20	confidence	confidence	NOUN
ajm-1749	83	21	level	level	NOUN
ajm-1749	83	22	and	and	CCONJ
ajm-1749	83	23	±5	±5	NOUN
ajm-1749	83	24	%	%	NOUN
ajm-1749	83	25	precision	precision	NOUN
ajm-1749	83	26	level	level	NOUN
ajm-1749	83	27	are	be	AUX
ajm-1749	83	28	approximately	approximately	ADV
ajm-1749	83	29	400	400	NUM
ajm-1749	83	30	using	use	VERB
ajm-1749	83	31	the	the	DET
ajm-1749	83	32	following	follow	VERB
ajm-1749	83	33	formula	formula	NOUN
ajm-1749	83	34	yamane	yamane	NOUN
ajm-1749	83	35	,	,	PUNCT
ajm-1749	83	36	t	t	PROPN
ajm-1749	83	37	(	(	PUNCT
ajm-1749	83	38	1967	1967	NUM
ajm-1749	83	39	):	):	PUNCT
ajm-1749	83	40	n=	n=	ADJ
ajm-1749	83	41	;	;	PUNCT
ajm-1749	83	42	where	where	SCONJ
ajm-1749	83	43	,	,	PUNCT
ajm-1749	83	44	n	n	NOUN
ajm-1749	83	45	=	=	NOUN
ajm-1749	83	46	sample	sample	NOUN
ajm-1749	83	47	size	size	NOUN
ajm-1749	83	48	,	,	PUNCT
ajm-1749	83	49	n	n	NOUN
ajm-1749	83	50	=	=	PRON
ajm-1749	83	51	the	the	DET
ajm-1749	83	52	population	population	NOUN
ajm-1749	83	53	size	size	NOUN
ajm-1749	83	54	,	,	PUNCT
ajm-1749	83	55	and	and	CCONJ
ajm-1749	83	56	e	e	X
ajm-1749	83	57	=	=	NOUN
ajm-1749	83	58	the	the	DET
ajm-1749	83	59	level	level	NOUN
ajm-1749	83	60	of	of	ADP
ajm-1749	83	61	precision	precision	NOUN
ajm-1749	83	62	questionnaire	questionnaire	NOUN
ajm-1749	83	63	design	design	NOUN
ajm-1749	83	64	and	and	CCONJ
ajm-1749	83	65	test	test	NOUN
ajm-1749	83	66	of	of	ADP
ajm-1749	83	67	reliability	reliability	NOUN
ajm-1749	83	68	a	a	DET
ajm-1749	83	69	structured	structured	ADJ
ajm-1749	83	70	questionnaire	questionnaire	NOUN
ajm-1749	83	71	with	with	ADP
ajm-1749	83	72	the	the	DET
ajm-1749	83	73	5	5	NUM
ajm-1749	83	74	-	-	PUNCT
ajm-1749	83	75	points	point	NOUN
ajm-1749	83	76	scale	scale	NOUN
ajm-1749	83	77	was	be	AUX
ajm-1749	83	78	developed	develop	VERB
ajm-1749	83	79	for	for	ADP
ajm-1749	83	80	the	the	DET
ajm-1749	83	81	items	item	NOUN
ajm-1749	83	82	related	relate	VERB
ajm-1749	83	83	to	to	ADP
ajm-1749	83	84	impact	impact	NOUN
ajm-1749	83	85	of	of	ADP
ajm-1749	83	86	perceived	perceive	VERB
ajm-1749	83	87	service	service	NOUN
ajm-1749	83	88	quality	quality	NOUN
ajm-1749	83	89	on	on	ADP
ajm-1749	83	90	private	private	ADJ
ajm-1749	83	91	hospitals	hospital	NOUN
ajm-1749	83	92	in	in	ADP
ajm-1749	83	93	bangladesh	bangladesh	NOUN
ajm-1749	83	94	.	.	PUNCT
ajm-1749	84	1	simple	simple	ADJ
ajm-1749	84	2	random	random	ADJ
ajm-1749	84	3	sampling	sampling	NOUN
ajm-1749	84	4	technique	technique	NOUN
ajm-1749	84	5	was	be	AUX
ajm-1749	84	6	used	use	VERB
ajm-1749	84	7	to	to	PART
ajm-1749	84	8	select	select	VERB
ajm-1749	84	9	respondents	respondent	NOUN
ajm-1749	84	10	for	for	ADP
ajm-1749	84	11	the	the	DET
ajm-1749	84	12	study	study	NOUN
ajm-1749	84	13	.	.	PUNCT
ajm-1749	85	1	to	to	PART
ajm-1749	85	2	confirm	confirm	VERB
ajm-1749	85	3	the	the	DET
ajm-1749	85	4	responses	response	NOUN
ajm-1749	85	5	of	of	ADP
ajm-1749	85	6	the	the	DET
ajm-1749	85	7	sample	sample	NOUN
ajm-1749	85	8	respondents	respondent	NOUN
ajm-1749	85	9	,	,	PUNCT
ajm-1749	85	10	a	a	DET
ajm-1749	85	11	structured	structured	ADJ
ajm-1749	85	12	questionnaire	questionnaire	NOUN
ajm-1749	85	13	was	be	AUX
ajm-1749	85	14	used	use	VERB
ajm-1749	85	15	.	.	PUNCT
ajm-1749	86	1	five	five	NUM
ajm-1749	86	2	points	point	NOUN
ajm-1749	86	3	likert	likert	ADJ
ajm-1749	86	4	scale	scale	NOUN
ajm-1749	86	5	ranging	range	VERB
ajm-1749	86	6	from	from	ADP
ajm-1749	86	7	1	1	NUM
ajm-1749	86	8	(	(	PUNCT
ajm-1749	86	9	strongly	strongly	ADV
ajm-1749	86	10	disagree	disagree	VERB
ajm-1749	86	11	)	)	PUNCT
ajm-1749	86	12	to	to	ADP
ajm-1749	86	13	5	5	NUM
ajm-1749	86	14	(	(	PUNCT
ajm-1749	86	15	strongly	strongly	ADV
ajm-1749	86	16	agree	agree	VERB
ajm-1749	86	17	)	)	PUNCT
ajm-1749	86	18	was	be	AUX
ajm-1749	86	19	used	use	VERB
ajm-1749	86	20	to	to	PART
ajm-1749	86	21	collect	collect	VERB
ajm-1749	86	22	data	datum	NOUN
ajm-1749	86	23	from	from	ADP
ajm-1749	86	24	the	the	DET
ajm-1749	86	25	respondents	respondent	NOUN
ajm-1749	86	26	.	.	PUNCT
ajm-1749	87	1	four	four	NUM
ajm-1749	87	2	demographic	demographic	ADJ
ajm-1749	87	3	variables	variable	NOUN
ajm-1749	87	4	,	,	PUNCT
ajm-1749	87	5	namely	namely	ADV
ajm-1749	87	6	,	,	PUNCT
ajm-1749	87	7	age	age	NOUN
ajm-1749	87	8	,	,	PUNCT
ajm-1749	87	9	gender	gender	NOUN
ajm-1749	87	10	,	,	PUNCT
ajm-1749	87	11	and	and	CCONJ
ajm-1749	87	12	education	education	NOUN
ajm-1749	87	13	level	level	NOUN
ajm-1749	87	14	were	be	AUX
ajm-1749	87	15	taken	take	VERB
ajm-1749	87	16	to	to	PART
ajm-1749	87	17	ensure	ensure	VERB
ajm-1749	87	18	the	the	DET
ajm-1749	87	19	variability	variability	NOUN
ajm-1749	87	20	of	of	ADP
ajm-1749	87	21	different	different	ADJ
ajm-1749	87	22	variables	variable	NOUN
ajm-1749	87	23	.	.	PUNCT
ajm-1749	88	1	respondents	respondent	NOUN
ajm-1749	88	2	were	be	AUX
ajm-1749	88	3	asked	ask	VERB
ajm-1749	88	4	to	to	PART
ajm-1749	88	5	respond	respond	VERB
ajm-1749	88	6	about	about	ADP
ajm-1749	88	7	their	their	PRON
ajm-1749	88	8	perceptions	perception	NOUN
ajm-1749	88	9	of	of	ADP
ajm-1749	88	10	the	the	DET
ajm-1749	88	11	quality	quality	NOUN
ajm-1749	88	12	of	of	ADP
ajm-1749	88	13	services	service	NOUN
ajm-1749	88	14	provided	provide	VERB
ajm-1749	88	15	by	by	ADP
ajm-1749	88	16	private	private	ADJ
ajm-1749	88	17	hospital	hospital	NOUN
ajm-1749	88	18	in	in	ADP
ajm-1749	88	19	bangladesh	bangladesh	NOUN
ajm-1749	88	20	in	in	ADP
ajm-1749	88	21	terms	term	NOUN
ajm-1749	88	22	of	of	ADP
ajm-1749	88	23	the	the	DET
ajm-1749	88	24	above	above	ADJ
ajm-1749	88	25	five	five	NUM
ajm-1749	88	26	services	service	NOUN
ajm-1749	88	27	quality	quality	NOUN
ajm-1749	88	28	dimensions	dimension	NOUN
ajm-1749	88	29	.	.	PUNCT
ajm-1749	89	1	the	the	DET
ajm-1749	89	2	secondary	secondary	ADJ
ajm-1749	89	3	data	datum	NOUN
ajm-1749	89	4	were	be	AUX
ajm-1749	89	5	collected	collect	VERB
ajm-1749	89	6	from	from	ADP
ajm-1749	89	7	the	the	DET
ajm-1749	89	8	journals	journal	NOUN
ajm-1749	89	9	,	,	PUNCT
ajm-1749	89	10	periodicals	periodical	NOUN
ajm-1749	89	11	,	,	PUNCT
ajm-1749	89	12	website	website	NOUN
ajm-1749	89	13	,	,	PUNCT
ajm-1749	89	14	etc	etc	X
ajm-1749	89	15	.	.	X
ajm-1749	89	16	to	to	PART
ajm-1749	89	17	make	make	VERB
ajm-1749	89	18	the	the	DET
ajm-1749	89	19	study	study	NOUN
ajm-1749	89	20	more	more	ADV
ajm-1749	89	21	informative	informative	ADJ
ajm-1749	89	22	.	.	PUNCT
ajm-1749	90	1	table-3	table-3	PRON
ajm-1749	90	2	shows	show	VERB
ajm-1749	90	3	that	that	SCONJ
ajm-1749	90	4	the	the	DET
ajm-1749	90	5	reliability	reliability	NOUN
ajm-1749	90	6	coefficient	coefficient	NOUN
ajm-1749	90	7	of	of	ADP
ajm-1749	90	8	the	the	DET
ajm-1749	90	9	questionnaire	questionnaire	NOUN
ajm-1749	90	10	.	.	PUNCT
ajm-1749	91	1	it	it	PRON
ajm-1749	91	2	shows	show	VERB
ajm-1749	91	3	that	that	SCONJ
ajm-1749	91	4	the	the	DET
ajm-1749	91	5	cronbach	cronbach	PRON
ajm-1749	91	6	�	�	PROPN
ajm-1749	91	7	s	s	PART
ajm-1749	91	8	alpha	alpha	NOUN
ajm-1749	91	9	,	,	PUNCT
ajm-1749	91	10	composite	composite	ADJ
ajm-1749	91	11	reliability	reliability	NOUN
ajm-1749	91	12	,	,	PUNCT
ajm-1749	91	13	average	average	ADJ
ajm-1749	91	14	variance	variance	NOUN
ajm-1749	91	15	extracted	extract	VERB
ajm-1749	91	16	of	of	ADP
ajm-1749	91	17	the	the	DET
ajm-1749	91	18	questionnaire	questionnaire	NOUN
ajm-1749	91	19	as	as	SCONJ
ajm-1749	91	20	shown	show	VERB
ajm-1749	91	21	table-2	table-2	NUM
ajm-1749	91	22	which	which	PRON
ajm-1749	91	23	is	be	AUX
ajm-1749	91	24	at	at	ADP
ajm-1749	91	25	the	the	DET
ajm-1749	91	26	acceptable	acceptable	ADJ
ajm-1749	91	27	limit	limit	NOUN
ajm-1749	91	28	as	as	ADP
ajm-1749	91	29	per	per	ADP
ajm-1749	91	30	nunnally	nunnally	NOUN
ajm-1749	91	31	and	and	CCONJ
ajm-1749	91	32	berstein	berstein	ADJ
ajm-1749	91	33	(	(	PUNCT
ajm-1749	91	34	1994	1994	NUM
ajm-1749	91	35	)	)	PUNCT
ajm-1749	91	36	,	,	PUNCT
ajm-1749	91	37	hair	hair	NOUN
ajm-1749	91	38	et	et	PROPN
ajm-1749	91	39	al	al	PROPN
ajm-1749	91	40	.	.	PUNCT
ajm-1749	91	41	(	(	PUNCT
ajm-1749	91	42	1998	1998	NUM
ajm-1749	91	43	)	)	PUNCT
ajm-1749	91	44	,	,	PUNCT
ajm-1749	91	45	fornell	fornell	PROPN
ajm-1749	91	46	&	&	CCONJ
ajm-1749	91	47	larcker	larcker	PROPN
ajm-1749	91	48	,	,	PUNCT
ajm-1749	91	49	(	(	PUNCT
ajm-1749	91	50	1981	1981	NUM
ajm-1749	91	51	)	)	PUNCT
ajm-1749	91	52	;	;	PUNCT
ajm-1749	91	53	henseler	henseler	NOUN
ajm-1749	91	54	,	,	PUNCT
ajm-1749	91	55	ringle	ringle	NOUN
ajm-1749	91	56	,	,	PUNCT
ajm-1749	91	57	&	&	CCONJ
ajm-1749	91	58	sinkovics	sinkovic	NOUN
ajm-1749	91	59	,	,	PUNCT
ajm-1749	91	60	(	(	PUNCT
ajm-1749	91	61	2009	2009	NUM
ajm-1749	91	62	)	)	PUNCT
ajm-1749	91	63	respectively	respectively	ADV
ajm-1749	91	64	.	.	PUNCT
ajm-1749	92	1	data	datum	NOUN
ajm-1749	92	2	collection	collection	NOUN
ajm-1749	92	3	and	and	CCONJ
ajm-1749	92	4	data	datum	NOUN
ajm-1749	92	5	analysis	analysis	NOUN
ajm-1749	92	6	a	a	DET
ajm-1749	92	7	survey	survey	NOUN
ajm-1749	92	8	has	have	AUX
ajm-1749	92	9	been	be	AUX
ajm-1749	92	10	conducted	conduct	VERB
ajm-1749	92	11	different	different	ADJ
ajm-1749	92	12	three	three	NUM
ajm-1749	92	13	hospitals	hospital	NOUN
ajm-1749	92	14	at	at	ADP
ajm-1749	92	15	uttara	uttara	NOUN
ajm-1749	92	16	in	in	ADP
ajm-1749	92	17	bangladesh	bangladesh	NOUN
ajm-1749	92	18	with	with	ADP
ajm-1749	92	19	the	the	DET
ajm-1749	92	20	assistance	assistance	NOUN
ajm-1749	92	21	of	of	ADP
ajm-1749	92	22	bba	bba	NOUN
ajm-1749	92	23	students	student	NOUN
ajm-1749	92	24	of	of	ADP
ajm-1749	92	25	uttara	uttara	PROPN
ajm-1749	92	26	university	university	PROPN
ajm-1749	92	27	.	.	PUNCT
ajm-1749	93	1	the	the	DET
ajm-1749	93	2	interviewers	interviewer	NOUN
ajm-1749	93	3	were	be	AUX
ajm-1749	93	4	properly	properly	ADV
ajm-1749	93	5	trained	train	VERB
ajm-1749	93	6	on	on	ADP
ajm-1749	93	7	the	the	DET
ajm-1749	93	8	items	item	NOUN
ajm-1749	93	9	representing	represent	VERB
ajm-1749	93	10	the	the	DET
ajm-1749	93	11	questionnaire	questionnaire	NOUN
ajm-1749	93	12	for	for	ADP
ajm-1749	93	13	data	datum	NOUN
ajm-1749	93	14	collection	collection	NOUN
ajm-1749	93	15	before	before	ADP
ajm-1749	93	16	resuming	resume	VERB
ajm-1749	93	17	the	the	DET
ajm-1749	93	18	interview	interview	NOUN
ajm-1749	93	19	.	.	PUNCT
ajm-1749	94	1	along	along	ADP
ajm-1749	94	2	with	with	ADP
ajm-1749	94	3	descriptive	descriptive	ADJ
ajm-1749	94	4	statistics	statistic	NOUN
ajm-1749	94	5	,	,	PUNCT
ajm-1749	94	6	inferential	inferential	ADJ
ajm-1749	94	7	statistical	statistical	ADJ
ajm-1749	94	8	techniques	technique	NOUN
ajm-1749	94	9	such	such	ADJ
ajm-1749	94	10	as	as	ADP
ajm-1749	94	11	factor	factor	NOUN
ajm-1749	94	12	analysis	analysis	NOUN
ajm-1749	94	13	,	,	PUNCT
ajm-1749	94	14	and	and	CCONJ
ajm-1749	94	15	structural	structural	ADJ
ajm-1749	94	16	equation	equation	NOUN
ajm-1749	94	17	modeling	modeling	NOUN
ajm-1749	94	18	were	be	AUX
ajm-1749	94	19	used	use	VERB
ajm-1749	94	20	to	to	PART
ajm-1749	94	21	analyze	analyze	VERB
ajm-1749	94	22	the	the	DET
ajm-1749	94	23	data	datum	NOUN
ajm-1749	94	24	by	by	ADP
ajm-1749	94	25	using	use	VERB
ajm-1749	94	26	spss	spss	PROPN
ajm-1749	94	27	(	(	PUNCT
ajm-1749	94	28	statistical	statistical	ADJ
ajm-1749	94	29	package	package	NOUN
ajm-1749	94	30	for	for	ADP
ajm-1749	94	31	social	social	ADJ
ajm-1749	94	32	science	science	NOUN
ajm-1749	94	33	)	)	PUNCT
ajm-1749	94	34	and	and	CCONJ
ajm-1749	94	35	smartpls	smartpls	PROPN
ajm-1749	94	36	(	(	PUNCT
ajm-1749	94	37	statistical	statistical	ADJ
ajm-1749	94	38	software	software	NOUN
ajm-1749	94	39	)	)	PUNCT
ajm-1749	94	40	respectively	respectively	ADV
ajm-1749	94	41	.	.	PUNCT
ajm-1749	95	1	structural	structural	ADJ
ajm-1749	95	2	equation	equation	NOUN
ajm-1749	95	3	modeling	modeling	NOUN
ajm-1749	95	4	was	be	AUX
ajm-1749	95	5	conducted	conduct	VERB
ajm-1749	95	6	to	to	PART
ajm-1749	95	7	identify	identify	VERB
ajm-1749	95	8	the	the	DET
ajm-1749	95	9	influential	influential	ADJ
ajm-1749	95	10	factors	factor	NOUN
ajm-1749	95	11	;	;	PUNCT
ajm-1749	95	12	those	those	DET
ajm-1749	95	13	factors	factor	NOUN
ajm-1749	95	14	have	have	AUX
ajm-1749	95	15	been	be	AUX
ajm-1749	95	16	affected	affect	VERB
ajm-1749	95	17	on	on	ADP
ajm-1749	95	18	perceived	perceive	VERB
ajm-1749	95	19	service	service	NOUN
ajm-1749	95	20	quality	quality	NOUN
ajm-1749	95	21	of	of	ADP
ajm-1749	95	22	those	those	DET
ajm-1749	95	23	hospitals	hospital	NOUN
ajm-1749	95	24	.	.	PUNCT
ajm-1749	96	1	statistical	statistical	ADJ
ajm-1749	96	2	tools	tool	NOUN
ajm-1749	96	3	used	use	VERB
ajm-1749	96	4	both	both	CCONJ
ajm-1749	96	5	descriptive	descriptive	ADJ
ajm-1749	96	6	and	and	CCONJ
ajm-1749	96	7	inferential	inferential	ADJ
ajm-1749	96	8	statistics	statistic	NOUN
ajm-1749	96	9	were	be	AUX
ajm-1749	96	10	used	use	VERB
ajm-1749	96	11	to	to	PART
ajm-1749	96	12	analyze	analyze	VERB
ajm-1749	96	13	the	the	DET
ajm-1749	96	14	data	datum	NOUN
ajm-1749	96	15	.	.	PUNCT
ajm-1749	97	1	inferential	inferential	ADJ
ajm-1749	97	2	statistics	statistic	NOUN
ajm-1749	97	3	like	like	ADP
ajm-1749	97	4	factor	factor	NOUN
ajm-1749	97	5	analysis	analysis	NOUN
ajm-1749	97	6	(	(	PUNCT
ajm-1749	97	7	fa	fa	NOUN
ajm-1749	97	8	)	)	PUNCT
ajm-1749	97	9	was	be	AUX
ajm-1749	97	10	used	use	VERB
ajm-1749	97	11	to	to	PART
ajm-1749	97	12	separate	separate	VERB
ajm-1749	97	13	the	the	DET
ajm-1749	97	14	factors	factor	NOUN
ajm-1749	97	15	related	relate	VERB
ajm-1749	97	16	to	to	ADP
ajm-1749	97	17	perceive	perceive	ADJ
ajm-1749	97	18	service	service	NOUN
ajm-1749	97	19	quality	quality	NOUN
ajm-1749	97	20	of	of	ADP
ajm-1749	97	21	those	those	DET
ajm-1749	97	22	hospitals	hospital	NOUN
ajm-1749	97	23	in	in	ADP
ajm-1749	97	24	bangladesh	bangladesh	NOUN
ajm-1749	97	25	.	.	PUNCT
ajm-1749	98	1	partial	partial	ADJ
ajm-1749	98	2	least	least	ADJ
ajm-1749	98	3	square	square	ADJ
ajm-1749	98	4	method	method	NOUN
ajm-1749	98	5	was	be	AUX
ajm-1749	98	6	also	also	ADV
ajm-1749	98	7	used	use	VERB
ajm-1749	98	8	to	to	PART
ajm-1749	98	9	identify	identify	VERB
ajm-1749	98	10	the	the	DET
ajm-1749	98	11	significant	significant	ADJ
ajm-1749	98	12	factors	factor	NOUN
ajm-1749	98	13	from	from	ADP
ajm-1749	98	14	the	the	DET
ajm-1749	98	15	factors	factor	NOUN
ajm-1749	98	16	identified	identify	VERB
ajm-1749	98	17	through	through	ADP
ajm-1749	98	18	factor	factor	NOUN
ajm-1749	98	19	analysis	analysis	NOUN
ajm-1749	98	20	.	.	PUNCT
ajm-1749	99	1	measurement	measurement	NOUN
ajm-1749	99	2	model	model	NOUN
ajm-1749	99	3	both	both	CCONJ
ajm-1749	99	4	reliability/	reliability/	NUM
ajm-1749	99	5	internal	internal	ADJ
ajm-1749	99	6	consistency	consistency	NOUN
ajm-1749	99	7	and	and	CCONJ
ajm-1749	99	8	validity	validity	NOUN
ajm-1749	99	9	criteria	criterion	NOUN
ajm-1749	99	10	were	be	AUX
ajm-1749	99	11	used	use	VERB
ajm-1749	99	12	to	to	PART
ajm-1749	99	13	test	test	VERB
ajm-1749	99	14	the	the	DET
ajm-1749	99	15	measurement	measurement	NOUN
ajm-1749	99	16	model	model	NOUN
ajm-1749	99	17	.	.	PUNCT
ajm-1749	100	1	to	to	PART
ajm-1749	100	2	analyze	analyze	VERB
ajm-1749	100	3	the	the	DET
ajm-1749	100	4	reliability	reliability	NOUN
ajm-1749	100	5	model	model	NOUN
ajm-1749	100	6	,	,	PUNCT
ajm-1749	100	7	this	this	DET
ajm-1749	100	8	study	study	NOUN
ajm-1749	100	9	used	use	VERB
ajm-1749	100	10	the	the	DET
ajm-1749	100	11	cronbach	cronbach	PROPN
ajm-1749	100	12	�	�	PROPN
ajm-1749	100	13	s	s	PART
ajm-1749	100	14	alpha	alpha	NOUN
ajm-1749	100	15	coefficient	coefficient	NOUN
ajm-1749	100	16	and	and	CCONJ
ajm-1749	100	17	composite	composite	ADJ
ajm-1749	100	18	reliability	reliability	NOUN
ajm-1749	100	19	(	(	PUNCT
ajm-1749	100	20	cr	cr	NOUN
ajm-1749	100	21	)	)	PUNCT
ajm-1749	100	22	value	value	NOUN
ajm-1749	100	23	.	.	PUNCT
ajm-1749	101	1	table	table	NOUN
ajm-1749	101	2	3	3	NUM
ajm-1749	101	3	shows	show	VERB
ajm-1749	101	4	all	all	DET
ajm-1749	101	5	cronbach	cronbach	PROPN
ajm-1749	101	6	�	�	PROPN
ajm-1749	101	7	s	s	PART
ajm-1749	101	8	alpha	alpha	NOUN
ajm-1749	101	9	values	value	NOUN
ajm-1749	101	10	are	be	AUX
ajm-1749	101	11	above	above	ADP
ajm-1749	101	12	0.60	0.60	NUM
ajm-1749	101	13	cutoff	cutoff	NOUN
ajm-1749	101	14	values	value	NOUN
ajm-1749	101	15	as	as	SCONJ
ajm-1749	101	16	suggested	suggest	VERB
ajm-1749	101	17	by	by	ADP
ajm-1749	101	18	nunnally	nunnally	PROPN
ajm-1749	101	19	and	and	CCONJ
ajm-1749	101	20	berstein	berstein	ADJ
ajm-1749	101	21	(	(	PUNCT
ajm-1749	101	22	1994	1994	NUM
ajm-1749	101	23	)	)	PUNCT
ajm-1749	101	24	.	.	PUNCT
ajm-1749	102	1	standardized	standardize	VERB
ajm-1749	102	2	cronbach	cronbach	NOUN
ajm-1749	102	3	's	's	PART
ajm-1749	102	4	alpha	alpha	ADJ
ajm-1749	102	5	formula	formula	NOUN
ajm-1749	102	6	is	be	AUX
ajm-1749	102	7	given	give	VERB
ajm-1749	102	8	below	below	ADV
ajm-1749	102	9	.	.	PUNCT
ajm-1749	103	1	=	=	PUNCT
ajm-1749	103	2	(	(	PUNCT
ajm-1749	103	3	n.	n.	NOUN
ajm-1749	103	4	/	/	PUNCT
ajm-1749	103	5	(	(	PUNCT
ajm-1749	103	6	+	+	CCONJ
ajm-1749	103	7	(	(	PUNCT
ajm-1749	103	8	n-1	n-1	NUM
ajm-1749	103	9	)	)	PUNCT
ajm-1749	103	10	.	.	PUNCT
ajm-1749	103	11	)	)	PUNCT
ajm-1749	103	12	)	)	PUNCT
ajm-1749	104	1	american	american	PROPN
ajm-1749	104	2	journal	journal	PROPN
ajm-1749	104	3	of	of	ADP
ajm-1749	104	4	management	management	NOUN
ajm-1749	104	5	vol	vol	NOUN
ajm-1749	104	6	.	.	PUNCT
ajm-1749	105	1	17(3	17(3	NUM
ajm-1749	105	2	)	)	PUNCT
ajm-1749	105	3	2017	2017	NUM
ajm-1749	105	4	69	69	NUM
ajm-1749	105	5	here	here	ADV
ajm-1749	105	6	,	,	PUNCT
ajm-1749	105	7	n	n	PRON
ajm-1749	105	8	is	be	AUX
ajm-1749	105	9	equal	equal	ADJ
ajm-1749	105	10	to	to	ADP
ajm-1749	105	11	the	the	DET
ajm-1749	105	12	number	number	NOUN
ajm-1749	105	13	of	of	ADP
ajm-1749	105	14	items	item	NOUN
ajm-1749	105	15	,	,	PUNCT
ajm-1749	105	16	c	c	X
ajm-1749	105	17	-	-	PUNCT
ajm-1749	105	18	bar	bar	NOUN
ajm-1749	105	19	is	be	AUX
ajm-1749	105	20	the	the	DET
ajm-1749	105	21	average	average	ADJ
ajm-1749	105	22	inter	inter	ADJ
ajm-1749	105	23	-	-	ADJ
ajm-1749	105	24	item	item	ADJ
ajm-1749	105	25	covariance	covariance	NOUN
ajm-1749	105	26	among	among	ADP
ajm-1749	105	27	the	the	DET
ajm-1749	105	28	items	item	NOUN
ajm-1749	105	29	and	and	CCONJ
ajm-1749	105	30	v	v	NOUN
ajm-1749	105	31	-	-	PUNCT
ajm-1749	105	32	bar	bar	NOUN
ajm-1749	105	33	equals	equal	VERB
ajm-1749	105	34	the	the	DET
ajm-1749	105	35	average	average	ADJ
ajm-1749	105	36	variance	variance	NOUN
ajm-1749	105	37	.	.	PUNCT
ajm-1749	106	1	validity	validity	NOUN
ajm-1749	106	2	analysis	analysis	NOUN
ajm-1749	106	3	to	to	PART
ajm-1749	106	4	validate	validate	VERB
ajm-1749	106	5	the	the	DET
ajm-1749	106	6	measurement	measurement	NOUN
ajm-1749	106	7	model	model	NOUN
ajm-1749	106	8	,	,	PUNCT
ajm-1749	106	9	two	two	NUM
ajm-1749	106	10	basic	basic	ADJ
ajm-1749	106	11	approaches	approach	NOUN
ajm-1749	106	12	were	be	AUX
ajm-1749	106	13	used	use	VERB
ajm-1749	106	14	:	:	PUNCT
ajm-1749	106	15	convergent	convergent	ADJ
ajm-1749	106	16	validity	validity	NOUN
ajm-1749	106	17	,	,	PUNCT
ajm-1749	106	18	and	and	CCONJ
ajm-1749	106	19	discriminant	discriminant	ADJ
ajm-1749	106	20	validity	validity	NOUN
ajm-1749	106	21	.	.	PUNCT
ajm-1749	107	1	convergent	convergent	NOUN
ajm-1749	107	2	validity	validity	NOUN
ajm-1749	107	3	the	the	DET
ajm-1749	107	4	measurement	measurement	NOUN
ajm-1749	107	5	model	model	NOUN
ajm-1749	107	6	was	be	AUX
ajm-1749	107	7	tested	test	VERB
ajm-1749	107	8	for	for	ADP
ajm-1749	107	9	convergent	convergent	NOUN
ajm-1749	107	10	validity	validity	NOUN
ajm-1749	107	11	,	,	PUNCT
ajm-1749	107	12	which	which	PRON
ajm-1749	107	13	is	be	AUX
ajm-1749	107	14	the	the	DET
ajm-1749	107	15	extent	extent	NOUN
ajm-1749	107	16	to	to	PART
ajm-1749	107	17	which	which	PRON
ajm-1749	107	18	multiple	multiple	ADJ
ajm-1749	107	19	items	item	NOUN
ajm-1749	107	20	to	to	PART
ajm-1749	107	21	measure	measure	VERB
ajm-1749	107	22	the	the	DET
ajm-1749	107	23	same	same	ADJ
ajm-1749	107	24	concept	concept	NOUN
ajm-1749	107	25	are	be	AUX
ajm-1749	107	26	in	in	ADP
ajm-1749	107	27	agreement	agreement	NOUN
ajm-1749	107	28	(	(	PUNCT
ajm-1749	107	29	mackinnon	mackinnon	PROPN
ajm-1749	107	30	,	,	PUNCT
ajm-1749	107	31	2008	2008	NUM
ajm-1749	107	32	)	)	PUNCT
ajm-1749	107	33	.	.	PUNCT
ajm-1749	108	1	according	accord	VERB
ajm-1749	108	2	to	to	ADP
ajm-1749	108	3	hair	hair	NOUN
ajm-1749	108	4	et	et	PROPN
ajm-1749	108	5	al	al	PROPN
ajm-1749	108	6	.	.	PUNCT
ajm-1749	109	1	(	(	PUNCT
ajm-1749	109	2	1998	1998	NUM
ajm-1749	109	3	)	)	PUNCT
ajm-1749	109	4	convergent	convergent	NOUN
ajm-1749	109	5	validity	validity	NOUN
ajm-1749	109	6	could	could	AUX
ajm-1749	109	7	be	be	AUX
ajm-1749	109	8	accessed	access	VERB
ajm-1749	109	9	through	through	ADP
ajm-1749	109	10	factor	factor	NOUN
ajm-1749	109	11	loadings	loading	NOUN
ajm-1749	109	12	,	,	PUNCT
ajm-1749	109	13	composite	composite	ADJ
ajm-1749	109	14	reliability	reliability	NOUN
ajm-1749	109	15	and	and	CCONJ
ajm-1749	109	16	the	the	DET
ajm-1749	109	17	average	average	ADJ
ajm-1749	109	18	variance	variance	NOUN
ajm-1749	109	19	extracted	extract	VERB
ajm-1749	109	20	.	.	PUNCT
ajm-1749	110	1	the	the	DET
ajm-1749	110	2	results	result	NOUN
ajm-1749	110	3	of	of	ADP
ajm-1749	110	4	the	the	DET
ajm-1749	110	5	measurement	measurement	NOUN
ajm-1749	110	6	model	model	NOUN
ajm-1749	110	7	show	show	VERB
ajm-1749	110	8	that	that	SCONJ
ajm-1749	110	9	the	the	DET
ajm-1749	110	10	loadings	loading	NOUN
ajm-1749	110	11	(	(	PUNCT
ajm-1749	110	12	table	table	NOUN
ajm-1749	110	13	3	3	NUM
ajm-1749	110	14	)	)	PUNCT
ajm-1749	110	15	for	for	ADP
ajm-1749	110	16	all	all	DET
ajm-1749	110	17	items	item	NOUN
ajm-1749	110	18	exceeded	exceed	VERB
ajm-1749	110	19	the	the	DET
ajm-1749	110	20	recommended	recommend	VERB
ajm-1749	110	21	value	value	NOUN
ajm-1749	110	22	of	of	ADP
ajm-1749	110	23	0.5	0.5	NUM
ajm-1749	110	24	(	(	PUNCT
ajm-1749	110	25	hair	hair	NOUN
ajm-1749	110	26	et	et	PROPN
ajm-1749	110	27	al	al	PROPN
ajm-1749	110	28	.	.	PROPN
ajm-1749	110	29	1998	1998	NUM
ajm-1749	110	30	)	)	PUNCT
ajm-1749	110	31	.	.	PUNCT
ajm-1749	111	1	composite	composite	ADJ
ajm-1749	111	2	reliability	reliability	NOUN
ajm-1749	111	3	(	(	PUNCT
ajm-1749	111	4	cr	cr	NOUN
ajm-1749	111	5	)	)	PUNCT
ajm-1749	111	6	values	value	NOUN
ajm-1749	111	7	ranged	range	VERB
ajm-1749	111	8	from	from	ADP
ajm-1749	111	9	0.794	0.794	NUM
ajm-1749	111	10	to	to	ADP
ajm-1749	111	11	0.875	0.875	NUM
ajm-1749	111	12	which	which	PRON
ajm-1749	111	13	exceeded	exceed	VERB
ajm-1749	111	14	the	the	DET
ajm-1749	111	15	recommended	recommend	VERB
ajm-1749	111	16	value	value	NOUN
ajm-1749	111	17	of	of	ADP
ajm-1749	111	18	0.7	0.7	NUM
ajm-1749	111	19	(	(	PUNCT
ajm-1749	111	20	hair	hair	NOUN
ajm-1749	111	21	et	et	PROPN
ajm-1749	111	22	al	al	PROPN
ajm-1749	111	23	.	.	PROPN
ajm-1749	112	1	1998)(table	1998)(table	NUM
ajm-1749	112	2	3	3	NUM
ajm-1749	112	3	)	)	PUNCT
ajm-1749	112	4	.	.	PUNCT
ajm-1749	113	1	average	average	ADJ
ajm-1749	113	2	variance	variance	NOUN
ajm-1749	113	3	extracted	extract	VERB
ajm-1749	113	4	all	all	DET
ajm-1749	113	5	values	value	NOUN
ajm-1749	113	6	of	of	ADP
ajm-1749	113	7	the	the	DET
ajm-1749	113	8	average	average	ADJ
ajm-1749	113	9	variance	variance	NOUN
ajm-1749	113	10	extracted	extract	VERB
ajm-1749	113	11	(	(	PUNCT
ajm-1749	113	12	ave	ave	PROPN
ajm-1749	113	13	)	)	PUNCT
ajm-1749	113	14	that	that	PRON
ajm-1749	113	15	measures	measure	VERB
ajm-1749	113	16	the	the	DET
ajm-1749	113	17	variance	variance	NOUN
ajm-1749	113	18	captured	capture	VERB
ajm-1749	113	19	by	by	ADP
ajm-1749	113	20	the	the	DET
ajm-1749	113	21	indicators	indicator	NOUN
ajm-1749	113	22	relative	relative	ADJ
ajm-1749	113	23	to	to	ADP
ajm-1749	113	24	measurement	measurement	NOUN
ajm-1749	113	25	error	error	NOUN
ajm-1749	113	26	were	be	AUX
ajm-1749	113	27	greater	great	ADJ
ajm-1749	113	28	than	than	ADP
ajm-1749	113	29	0.50	0.50	NUM
ajm-1749	113	30	(	(	PUNCT
ajm-1749	113	31	table	table	NOUN
ajm-1749	113	32	3	3	NUM
ajm-1749	113	33	)	)	PUNCT
ajm-1749	113	34	to	to	PART
ajm-1749	113	35	indicate	indicate	VERB
ajm-1749	113	36	acceptability	acceptability	NOUN
ajm-1749	113	37	of	of	ADP
ajm-1749	113	38	the	the	DET
ajm-1749	113	39	constructs	construct	NOUN
ajm-1749	113	40	(	(	PUNCT
ajm-1749	113	41	fornell	fornell	NOUN
ajm-1749	113	42	and	and	CCONJ
ajm-1749	113	43	larcker	larcker	NOUN
ajm-1749	113	44	,	,	PUNCT
ajm-1749	113	45	1981	1981	NUM
ajm-1749	113	46	;	;	PUNCT
ajm-1749	113	47	henseler	henseler	NUM
ajm-1749	113	48	,	,	PUNCT
ajm-1749	113	49	ringle	ringle	NOUN
ajm-1749	113	50	,	,	PUNCT
ajm-1749	113	51	and	and	CCONJ
ajm-1749	113	52	sinkovics	sinkovic	NOUN
ajm-1749	113	53	,	,	PUNCT
ajm-1749	113	54	2009	2009	NUM
ajm-1749	113	55	)	)	PUNCT
ajm-1749	113	56	.	.	PUNCT
ajm-1749	114	1	the	the	DET
ajm-1749	114	2	table	table	NOUN
ajm-1749	114	3	3	3	NUM
ajm-1749	114	4	indicates	indicate	VERB
ajm-1749	114	5	that	that	SCONJ
ajm-1749	114	6	these	these	DET
ajm-1749	114	7	indicators	indicator	NOUN
ajm-1749	114	8	satisfied	satisfy	VERB
ajm-1749	114	9	the	the	DET
ajm-1749	114	10	convergent	convergent	ADJ
ajm-1749	114	11	validity	validity	NOUN
ajm-1749	114	12	of	of	ADP
ajm-1749	114	13	the	the	DET
ajm-1749	114	14	constructs	construct	NOUN
ajm-1749	114	15	.	.	PUNCT
ajm-1749	115	1	discriminant	discriminant	ADJ
ajm-1749	115	2	validity	validity	NOUN
ajm-1749	115	3	this	this	DET
ajm-1749	115	4	study	study	NOUN
ajm-1749	115	5	also	also	ADV
ajm-1749	115	6	validated	validate	VERB
ajm-1749	115	7	the	the	DET
ajm-1749	115	8	discriminant	discriminant	ADJ
ajm-1749	115	9	validity	validity	NOUN
ajm-1749	115	10	of	of	ADP
ajm-1749	115	11	the	the	DET
ajm-1749	115	12	instrument	instrument	NOUN
ajm-1749	115	13	.	.	PUNCT
ajm-1749	116	1	the	the	DET
ajm-1749	116	2	discriminant	discriminant	ADJ
ajm-1749	116	3	validity	validity	NOUN
ajm-1749	116	4	represents	represent	VERB
ajm-1749	116	5	the	the	DET
ajm-1749	116	6	extent	extent	NOUN
ajm-1749	116	7	to	to	PART
ajm-1749	116	8	which	which	PRON
ajm-1749	116	9	measures	measure	NOUN
ajm-1749	116	10	of	of	ADP
ajm-1749	116	11	a	a	DET
ajm-1749	116	12	given	give	VERB
ajm-1749	116	13	construct	construct	NOUN
ajm-1749	116	14	differ	differ	VERB
ajm-1749	116	15	from	from	ADP
ajm-1749	116	16	measures	measure	NOUN
ajm-1749	116	17	of	of	ADP
ajm-1749	116	18	other	other	ADJ
ajm-1749	116	19	constructs	construct	NOUN
ajm-1749	116	20	in	in	ADP
ajm-1749	116	21	the	the	DET
ajm-1749	116	22	same	same	ADJ
ajm-1749	116	23	model	model	NOUN
ajm-1749	116	24	(	(	PUNCT
ajm-1749	116	25	mackinnon	mackinnon	PROPN
ajm-1749	116	26	,	,	PUNCT
ajm-1749	116	27	2008	2008	NUM
ajm-1749	116	28	)	)	PUNCT
ajm-1749	116	29	.	.	PUNCT
ajm-1749	117	1	in	in	ADP
ajm-1749	117	2	a	a	DET
ajm-1749	117	3	pls	pls	NOUN
ajm-1749	117	4	,	,	PUNCT
ajm-1749	117	5	the	the	DET
ajm-1749	117	6	most	most	ADV
ajm-1749	117	7	important	important	ADJ
ajm-1749	117	8	criteria	criterion	NOUN
ajm-1749	117	9	for	for	ADP
ajm-1749	117	10	adequate	adequate	ADJ
ajm-1749	117	11	discriminant	discriminant	ADJ
ajm-1749	117	12	validity	validity	NOUN
ajm-1749	117	13	is	be	AUX
ajm-1749	117	14	that	that	SCONJ
ajm-1749	117	15	a	a	DET
ajm-1749	117	16	construct	construct	NOUN
ajm-1749	117	17	shares	share	NOUN
ajm-1749	117	18	more	more	ADJ
ajm-1749	117	19	variance	variance	NOUN
ajm-1749	117	20	with	with	ADP
ajm-1749	117	21	its	its	PRON
ajm-1749	117	22	items	item	NOUN
ajm-1749	117	23	than	than	SCONJ
ajm-1749	117	24	it	it	PRON
ajm-1749	117	25	is	be	AUX
ajm-1749	117	26	shared	share	VERB
ajm-1749	117	27	with	with	ADP
ajm-1749	117	28	other	other	ADJ
ajm-1749	117	29	constructs	construct	NOUN
ajm-1749	117	30	in	in	ADP
ajm-1749	117	31	a	a	DET
ajm-1749	117	32	given	give	VERB
ajm-1749	117	33	model	model	NOUN
ajm-1749	117	34	(	(	PUNCT
ajm-1749	117	35	hulland	hulland	ADV
ajm-1749	117	36	,	,	PUNCT
ajm-1749	117	37	1999	1999	NUM
ajm-1749	117	38	)	)	PUNCT
ajm-1749	117	39	.	.	PUNCT
ajm-1749	118	1	it	it	PRON
ajm-1749	118	2	was	be	AUX
ajm-1749	118	3	assessed	assess	VERB
ajm-1749	118	4	by	by	ADP
ajm-1749	118	5	examining	examine	VERB
ajm-1749	118	6	the	the	DET
ajm-1749	118	7	correlations	correlation	NOUN
ajm-1749	118	8	between	between	ADP
ajm-1749	118	9	the	the	DET
ajm-1749	118	10	measures	measure	NOUN
ajm-1749	118	11	of	of	ADP
ajm-1749	118	12	potentially	potentially	ADV
ajm-1749	118	13	overlapping	overlap	VERB
ajm-1749	118	14	constructs	construct	NOUN
ajm-1749	118	15	.	.	PUNCT
ajm-1749	119	1	items	item	NOUN
ajm-1749	119	2	loads	load	VERB
ajm-1749	119	3	more	more	ADV
ajm-1749	119	4	strongly	strongly	ADV
ajm-1749	119	5	on	on	ADP
ajm-1749	119	6	their	their	PRON
ajm-1749	119	7	own	own	ADJ
ajm-1749	119	8	constructs	construct	NOUN
ajm-1749	119	9	in	in	ADP
ajm-1749	119	10	the	the	DET
ajm-1749	119	11	model	model	NOUN
ajm-1749	119	12	,	,	PUNCT
ajm-1749	119	13	and	and	CCONJ
ajm-1749	119	14	the	the	DET
ajm-1749	119	15	square	square	ADJ
ajm-1749	119	16	root	root	NOUN
ajm-1749	119	17	of	of	ADP
ajm-1749	119	18	the	the	DET
ajm-1749	119	19	average	average	ADJ
ajm-1749	119	20	variance	variance	NOUN
ajm-1749	119	21	extracted	extract	VERB
ajm-1749	119	22	for	for	ADP
ajm-1749	119	23	each	each	DET
ajm-1749	119	24	construct	construct	NOUN
ajm-1749	119	25	is	be	AUX
ajm-1749	119	26	greater	great	ADJ
ajm-1749	119	27	than	than	ADP
ajm-1749	119	28	the	the	DET
ajm-1749	119	29	levels	level	NOUN
ajm-1749	119	30	of	of	ADP
ajm-1749	119	31	correlations	correlation	NOUN
ajm-1749	119	32	involving	involve	VERB
ajm-1749	119	33	the	the	DET
ajm-1749	119	34	construct	construct	NOUN
ajm-1749	119	35	(	(	PUNCT
ajm-1749	119	36	fornell	fornell	NOUN
ajm-1749	119	37	and	and	CCONJ
ajm-1749	119	38	larcker	larcker	NOUN
ajm-1749	119	39	,	,	PUNCT
ajm-1749	119	40	1981	1981	NUM
ajm-1749	119	41	)	)	PUNCT
ajm-1749	119	42	.	.	PUNCT
ajm-1749	120	1	as	as	SCONJ
ajm-1749	120	2	shown	show	VERB
ajm-1749	120	3	in	in	ADP
ajm-1749	120	4	table	table	NOUN
ajm-1749	120	5	3	3	NUM
ajm-1749	120	6	,	,	PUNCT
ajm-1749	120	7	the	the	DET
ajm-1749	120	8	square	square	ADJ
ajm-1749	120	9	root	root	NOUN
ajm-1749	120	10	of	of	ADP
ajm-1749	120	11	the	the	DET
ajm-1749	120	12	average	average	ADJ
ajm-1749	120	13	variance	variance	NOUN
ajm-1749	120	14	extracted	extract	VERB
ajm-1749	120	15	for	for	ADP
ajm-1749	120	16	each	each	DET
ajm-1749	120	17	construct	construct	NOUN
ajm-1749	120	18	is	be	AUX
ajm-1749	120	19	greater	great	ADJ
ajm-1749	120	20	than	than	ADP
ajm-1749	120	21	the	the	DET
ajm-1749	120	22	items	item	NOUN
ajm-1749	120	23	on	on	ADP
ajm-1749	120	24	off	off	ADP
ajm-1749	120	25	-	-	PUNCT
ajm-1749	120	26	diagonal	diagonal	ADJ
ajm-1749	120	27	in	in	ADP
ajm-1749	120	28	their	their	PRON
ajm-1749	120	29	corresponding	correspond	VERB
ajm-1749	120	30	row	row	NOUN
ajm-1749	120	31	and	and	CCONJ
ajm-1749	120	32	column	column	NOUN
ajm-1749	120	33	,	,	PUNCT
ajm-1749	120	34	thus	thus	ADV
ajm-1749	120	35	,	,	PUNCT
ajm-1749	120	36	indicating	indicate	VERB
ajm-1749	120	37	the	the	DET
ajm-1749	120	38	adequate	adequate	ADJ
ajm-1749	120	39	discriminant	discriminant	ADJ
ajm-1749	120	40	validity	validity	NOUN
ajm-1749	120	41	.	.	PUNCT
ajm-1749	121	1	the	the	DET
ajm-1749	121	2	inter	inter	ADJ
ajm-1749	121	3	-	-	ADJ
ajm-1749	121	4	construct	construct	ADJ
ajm-1749	121	5	correlations	correlation	NOUN
ajm-1749	121	6	show	show	VERB
ajm-1749	121	7	that	that	SCONJ
ajm-1749	121	8	each	each	PRON
ajm-1749	121	9	construct	construct	VERB
ajm-1749	121	10	shares	share	NOUN
ajm-1749	121	11	larger	large	ADJ
ajm-1749	121	12	variance	variance	NOUN
ajm-1749	121	13	values	value	NOUN
ajm-1749	121	14	with	with	ADP
ajm-1749	121	15	its	its	PRON
ajm-1749	121	16	own	own	ADJ
ajm-1749	121	17	measures	measure	NOUN
ajm-1749	121	18	than	than	ADP
ajm-1749	121	19	with	with	ADP
ajm-1749	121	20	other	other	ADJ
ajm-1749	121	21	measures	measure	NOUN
ajm-1749	121	22	.	.	PUNCT
ajm-1749	122	1	in	in	ADP
ajm-1749	122	2	sum	sum	NOUN
ajm-1749	122	3	,	,	PUNCT
ajm-1749	122	4	the	the	DET
ajm-1749	122	5	measurement	measurement	NOUN
ajm-1749	122	6	model	model	NOUN
ajm-1749	122	7	demonstrated	demonstrate	VERB
ajm-1749	122	8	adequate	adequate	ADJ
ajm-1749	122	9	convergent	convergent	NOUN
ajm-1749	122	10	validity	validity	NOUN
ajm-1749	122	11	and	and	CCONJ
ajm-1749	122	12	discriminant	discriminant	ADJ
ajm-1749	122	13	validity	validity	NOUN
ajm-1749	122	14	.	.	PUNCT
ajm-1749	123	1	table	table	NOUN
ajm-1749	123	2	01	01	NUM
ajm-1749	123	3	discriminant	discriminant	ADJ
ajm-1749	123	4	validity	validity	NOUN
ajm-1749	123	5	of	of	ADP
ajm-1749	123	6	servqual	servqual	ADJ
ajm-1749	123	7	model	model	NOUN
ajm-1749	123	8	1	1	NUM
ajm-1749	123	9	2	2	NUM
ajm-1749	123	10	3	3	NUM
ajm-1749	123	11	4	4	NUM
ajm-1749	123	12	5	5	NUM
ajm-1749	123	13	1	1	NUM
ajm-1749	123	14	.	.	PUNCT
ajm-1749	123	15	assurance	assurance	NOUN
ajm-1749	123	16	0.804	0.804	NUM
ajm-1749	123	17	2	2	NUM
ajm-1749	123	18	.	.	PUNCT
ajm-1749	123	19	empathy	empathy	NOUN
ajm-1749	123	20	0.689	0.689	NUM
ajm-1749	123	21	0.822	0.822	NUM
ajm-1749	123	22	3	3	NUM
ajm-1749	123	23	.	.	PUNCT
ajm-1749	123	24	reliability	reliability	NOUN
ajm-1749	123	25	0.701	0.701	NUM
ajm-1749	123	26	0.548	0.548	NUM
ajm-1749	123	27	0.758	0.758	NUM
ajm-1749	123	28	4	4	NUM
ajm-1749	123	29	.	.	PUNCT
ajm-1749	123	30	responsiveness	responsiveness	NOUN
ajm-1749	123	31	0.724	0.724	NUM
ajm-1749	123	32	0.477	0.477	NUM
ajm-1749	123	33	0.729	0.729	NUM
ajm-1749	123	34	0.878	0.878	NUM
ajm-1749	123	35	5	5	NUM
ajm-1749	123	36	.	.	PUNCT
ajm-1749	124	1	tangibility	tangibility	NOUN
ajm-1749	124	2	0.016	0.016	NUM
ajm-1749	124	3	0.15	0.15	NUM
ajm-1749	124	4	0.025	0.025	NUM
ajm-1749	124	5	0.564	0.564	NUM
ajm-1749	124	6	0.904	0.904	NUM
ajm-1749	124	7	coefficient	coefficient	NOUN
ajm-1749	124	8	of	of	ADP
ajm-1749	124	9	determination	determination	NOUN
ajm-1749	124	10	:	:	PUNCT
ajm-1749	124	11	the	the	DET
ajm-1749	124	12	reliability	reliability	NOUN
ajm-1749	124	13	also	also	ADV
ajm-1749	124	14	finds	find	VERB
ajm-1749	124	15	that	that	SCONJ
ajm-1749	124	16	the	the	DET
ajm-1749	124	17	coefficient	coefficient	NOUN
ajm-1749	124	18	of	of	ADP
ajm-1749	124	19	determination	determination	NOUN
ajm-1749	124	20	r2	r2	NOUN
ajm-1749	124	21	value	value	NOUN
ajm-1749	124	22	of	of	ADP
ajm-1749	124	23	service	service	NOUN
ajm-1749	124	24	quality	quality	NOUN
ajm-1749	124	25	construct	construct	NOUN
ajm-1749	124	26	is	be	AUX
ajm-1749	124	27	0.619	0.619	NUM
ajm-1749	124	28	suggesting	suggest	VERB
ajm-1749	124	29	that	that	SCONJ
ajm-1749	124	30	61.9	61.9	NUM
ajm-1749	124	31	%	%	NOUN
ajm-1749	124	32	of	of	ADP
ajm-1749	124	33	the	the	DET
ajm-1749	124	34	variance	variance	NOUN
ajm-1749	124	35	in	in	ADP
ajm-1749	124	36	service	service	NOUN
ajm-1749	124	37	quality	quality	NOUN
ajm-1749	124	38	was	be	AUX
ajm-1749	124	39	explained	explain	VERB
ajm-1749	124	40	by	by	ADP
ajm-1749	124	41	assurance	assurance	NOUN
ajm-1749	124	42	,	,	PUNCT
ajm-1749	124	43	empathy	empathy	NOUN
ajm-1749	124	44	,	,	PUNCT
ajm-1749	124	45	reliability	reliability	NOUN
ajm-1749	124	46	,	,	PUNCT
ajm-1749	124	47	responsiveness	responsiveness	NOUN
ajm-1749	124	48	,	,	PUNCT
ajm-1749	124	49	and	and	CCONJ
ajm-1749	124	50	tangibility	tangibility	NOUN
ajm-1749	124	51	.	.	PUNCT
ajm-1749	125	1	the	the	DET
ajm-1749	125	2	value	value	NOUN
ajm-1749	125	3	of	of	ADP
ajm-1749	125	4	r	r	NOUN
ajm-1749	125	5	square	square	NOUN
ajm-1749	125	6	adjusted	adjust	VERB
ajm-1749	125	7	is	be	AUX
ajm-1749	125	8	61.4	61.4	NUM
ajm-1749	125	9	%	%	NOUN
ajm-1749	125	10	for	for	ADP
ajm-1749	125	11	service	service	NOUN
ajm-1749	125	12	quality	quality	NOUN
ajm-1749	125	13	dimensions	dimension	NOUN
ajm-1749	125	14	to	to	ADP
ajm-1749	125	15	patient	patient	ADJ
ajm-1749	125	16	satisfaction	satisfaction	NOUN
ajm-1749	125	17	(	(	PUNCT
ajm-1749	125	18	table	table	NOUN
ajm-1749	125	19	4	4	NUM
ajm-1749	125	20	)	)	PUNCT
ajm-1749	125	21	.	.	PUNCT
ajm-1749	126	1	70	70	NUM
ajm-1749	126	2	american	american	PROPN
ajm-1749	126	3	journal	journal	PROPN
ajm-1749	126	4	of	of	ADP
ajm-1749	126	5	management	management	NOUN
ajm-1749	126	6	vol	vol	NOUN
ajm-1749	126	7	.	.	PUNCT
ajm-1749	127	1	17(3	17(3	NUM
ajm-1749	127	2	)	)	PUNCT
ajm-1749	127	3	2017	2017	NUM
ajm-1749	127	4	hypothesis	hypothesis	NOUN
ajm-1749	127	5	in	in	ADP
ajm-1749	127	6	the	the	DET
ajm-1749	127	7	literature	literature	NOUN
ajm-1749	127	8	,	,	PUNCT
ajm-1749	127	9	the	the	DET
ajm-1749	127	10	related	related	ADJ
ajm-1749	127	11	studies	study	NOUN
ajm-1749	127	12	suggest	suggest	VERB
ajm-1749	127	13	that	that	SCONJ
ajm-1749	127	14	the	the	DET
ajm-1749	127	15	types	type	NOUN
ajm-1749	127	16	of	of	ADP
ajm-1749	127	17	factors	factor	NOUN
ajm-1749	127	18	in	in	ADP
ajm-1749	127	19	servqual	servqual	ADJ
ajm-1749	127	20	model	model	NOUN
ajm-1749	127	21	applications	application	NOUN
ajm-1749	127	22	in	in	ADP
ajm-1749	127	23	different	different	ADJ
ajm-1749	127	24	hospitals	hospital	NOUN
ajm-1749	127	25	are	be	AUX
ajm-1749	127	26	assurance	assurance	NOUN
ajm-1749	127	27	,	,	PUNCT
ajm-1749	127	28	empathy	empathy	NOUN
ajm-1749	127	29	,	,	PUNCT
ajm-1749	127	30	tangibility	tangibility	NOUN
ajm-1749	127	31	,	,	PUNCT
ajm-1749	127	32	reliability	reliability	NOUN
ajm-1749	127	33	,	,	PUNCT
ajm-1749	127	34	and	and	CCONJ
ajm-1749	127	35	responsiveness	responsiveness	NOUN
ajm-1749	127	36	.	.	PUNCT
ajm-1749	128	1	therefore	therefore	ADV
ajm-1749	128	2	,	,	PUNCT
ajm-1749	128	3	the	the	DET
ajm-1749	128	4	following	follow	VERB
ajm-1749	128	5	hypotheses	hypothesis	NOUN
ajm-1749	128	6	have	have	AUX
ajm-1749	128	7	been	be	AUX
ajm-1749	128	8	developed	develop	VERB
ajm-1749	128	9	:	:	PUNCT
ajm-1749	128	10	h01	h01	NOUN
ajm-1749	128	11	:	:	PUNCT
ajm-1749	128	12	there	there	PRON
ajm-1749	128	13	is	be	VERB
ajm-1749	128	14	no	no	DET
ajm-1749	128	15	significant	significant	ADJ
ajm-1749	128	16	relationship	relationship	NOUN
ajm-1749	128	17	between	between	ADP
ajm-1749	128	18	assurance	assurance	NOUN
ajm-1749	128	19	and	and	CCONJ
ajm-1749	128	20	patient	patient	ADJ
ajm-1749	128	21	satisfaction	satisfaction	NOUN
ajm-1749	128	22	.	.	PUNCT
ajm-1749	129	1	h02	h02	NOUN
ajm-1749	129	2	:	:	PUNCT
ajm-1749	129	3	there	there	PRON
ajm-1749	129	4	is	be	VERB
ajm-1749	129	5	no	no	DET
ajm-1749	129	6	significant	significant	ADJ
ajm-1749	129	7	relationship	relationship	NOUN
ajm-1749	129	8	between	between	ADP
ajm-1749	129	9	empathy	empathy	NOUN
ajm-1749	129	10	and	and	CCONJ
ajm-1749	129	11	patient	patient	ADJ
ajm-1749	129	12	satisfaction	satisfaction	NOUN
ajm-1749	129	13	.	.	PUNCT
ajm-1749	130	1	h03	h03	NOUN
ajm-1749	130	2	:	:	PUNCT
ajm-1749	130	3	there	there	PRON
ajm-1749	130	4	is	be	VERB
ajm-1749	130	5	no	no	DET
ajm-1749	130	6	significant	significant	ADJ
ajm-1749	130	7	relationship	relationship	NOUN
ajm-1749	130	8	between	between	ADP
ajm-1749	130	9	tangibility	tangibility	NOUN
ajm-1749	130	10	and	and	CCONJ
ajm-1749	130	11	patient	patient	ADJ
ajm-1749	130	12	satisfaction	satisfaction	NOUN
ajm-1749	130	13	.	.	PUNCT
ajm-1749	131	1	h04	h04	PROPN
ajm-1749	131	2	:	:	PUNCT
ajm-1749	131	3	there	there	PRON
ajm-1749	131	4	is	be	VERB
ajm-1749	131	5	no	no	DET
ajm-1749	131	6	significant	significant	ADJ
ajm-1749	131	7	relationship	relationship	NOUN
ajm-1749	131	8	between	between	ADP
ajm-1749	131	9	reliability	reliability	NOUN
ajm-1749	131	10	and	and	CCONJ
ajm-1749	131	11	patient	patient	ADJ
ajm-1749	131	12	satisfaction	satisfaction	NOUN
ajm-1749	131	13	.	.	PUNCT
ajm-1749	132	1	h05	h05	PROPN
ajm-1749	132	2	:	:	PUNCT
ajm-1749	132	3	there	there	PRON
ajm-1749	132	4	is	be	VERB
ajm-1749	132	5	no	no	DET
ajm-1749	132	6	significant	significant	ADJ
ajm-1749	132	7	relationship	relationship	NOUN
ajm-1749	132	8	between	between	ADP
ajm-1749	132	9	responsiveness	responsiveness	NOUN
ajm-1749	132	10	and	and	CCONJ
ajm-1749	132	11	patient	patient	ADJ
ajm-1749	132	12	satisfaction	satisfaction	NOUN
ajm-1749	132	13	.	.	PUNCT
ajm-1749	133	1	demography	demography	NOUN
ajm-1749	133	2	table	table	NOUN
ajm-1749	133	3	2	2	NUM
ajm-1749	133	4	show	show	VERB
ajm-1749	133	5	that	that	SCONJ
ajm-1749	133	6	87.2	87.2	NUM
ajm-1749	133	7	%	%	NOUN
ajm-1749	133	8	of	of	ADP
ajm-1749	133	9	the	the	DET
ajm-1749	133	10	respondents	respondent	NOUN
ajm-1749	133	11	are	be	AUX
ajm-1749	133	12	male	male	ADJ
ajm-1749	133	13	and	and	CCONJ
ajm-1749	133	14	12.8	12.8	NUM
ajm-1749	133	15	%	%	NOUN
ajm-1749	133	16	of	of	ADP
ajm-1749	133	17	the	the	DET
ajm-1749	133	18	respondents	respondent	NOUN
ajm-1749	133	19	are	be	AUX
ajm-1749	133	20	female	female	ADJ
ajm-1749	133	21	.	.	PUNCT
ajm-1749	134	1	table	table	NOUN
ajm-1749	134	2	2	2	NUM
ajm-1749	134	3	shows	show	VERB
ajm-1749	134	4	the	the	DET
ajm-1749	134	5	educational	educational	ADJ
ajm-1749	134	6	qualification	qualification	NOUN
ajm-1749	134	7	of	of	ADP
ajm-1749	134	8	the	the	DET
ajm-1749	134	9	respondents	respondent	NOUN
ajm-1749	134	10	where	where	SCONJ
ajm-1749	134	11	39.5	39.5	NUM
ajm-1749	134	12	%	%	NOUN
ajm-1749	134	13	respondents	respondent	NOUN
ajm-1749	134	14	are	be	AUX
ajm-1749	134	15	having	have	VERB
ajm-1749	134	16	bachelor	bachelor	NOUN
ajm-1749	134	17	or	or	CCONJ
ajm-1749	134	18	masters	master	NOUN
ajm-1749	134	19	degree	degree	NOUN
ajm-1749	134	20	;	;	PUNCT
ajm-1749	134	21	that	that	PRON
ajm-1749	134	22	means	mean	VERB
ajm-1749	134	23	about	about	ADV
ajm-1749	134	24	40	40	NUM
ajm-1749	134	25	%	%	NOUN
ajm-1749	134	26	respondents	respondent	NOUN
ajm-1749	134	27	has	have	VERB
ajm-1749	134	28	higher	high	ADJ
ajm-1749	134	29	education	education	NOUN
ajm-1749	134	30	.	.	PUNCT
ajm-1749	135	1	the	the	DET
ajm-1749	135	2	ultimate	ultimate	ADJ
ajm-1749	135	3	effect	effect	NOUN
ajm-1749	135	4	is	be	AUX
ajm-1749	135	5	that	that	SCONJ
ajm-1749	135	6	our	our	PRON
ajm-1749	135	7	research	research	NOUN
ajm-1749	135	8	has	have	VERB
ajm-1749	135	9	a	a	DET
ajm-1749	135	10	certain	certain	ADJ
ajm-1749	135	11	level	level	NOUN
ajm-1749	135	12	of	of	ADP
ajm-1749	135	13	very	very	ADV
ajm-1749	135	14	accurate	accurate	ADJ
ajm-1749	135	15	responses	response	NOUN
ajm-1749	135	16	as	as	SCONJ
ajm-1749	135	17	this	this	DET
ajm-1749	135	18	part	part	NOUN
ajm-1749	135	19	of	of	ADP
ajm-1749	135	20	respondents	respondent	NOUN
ajm-1749	135	21	understood	understand	VERB
ajm-1749	135	22	the	the	DET
ajm-1749	135	23	survey	survey	NOUN
ajm-1749	135	24	question	question	NOUN
ajm-1749	135	25	clearly	clearly	ADV
ajm-1749	135	26	and	and	CCONJ
ajm-1749	135	27	responded	respond	VERB
ajm-1749	135	28	accurately	accurately	ADV
ajm-1749	135	29	.	.	PUNCT
ajm-1749	136	1	the	the	DET
ajm-1749	136	2	age	age	NOUN
ajm-1749	136	3	distribution	distribution	NOUN
ajm-1749	136	4	of	of	ADP
ajm-1749	136	5	respondents	respondent	NOUN
ajm-1749	136	6	as	as	SCONJ
ajm-1749	136	7	shown	show	VERB
ajm-1749	136	8	in	in	ADP
ajm-1749	136	9	table	table	NOUN
ajm-1749	136	10	2	2	NUM
ajm-1749	136	11	indicates	indicate	VERB
ajm-1749	136	12	that	that	SCONJ
ajm-1749	136	13	the	the	DET
ajm-1749	136	14	majority	majority	NOUN
ajm-1749	136	15	of	of	ADP
ajm-1749	136	16	respondents	respondent	NOUN
ajm-1749	136	17	177	177	NUM
ajm-1749	136	18	(	(	PUNCT
ajm-1749	136	19	44.2	44.2	NUM
ajm-1749	136	20	%	%	NOUN
ajm-1749	136	21	)	)	PUNCT
ajm-1749	136	22	whose	whose	DET
ajm-1749	136	23	age	age	NOUN
ajm-1749	136	24	between	between	ADP
ajm-1749	136	25	24	24	NUM
ajm-1749	136	26	-	-	SYM
ajm-1749	136	27	32	32	NUM
ajm-1749	136	28	years	year	NOUN
ajm-1749	136	29	and	and	CCONJ
ajm-1749	136	30	smallest	small	ADJ
ajm-1749	136	31	number	number	NOUN
ajm-1749	136	32	of	of	ADP
ajm-1749	136	33	respondents	respondent	NOUN
ajm-1749	136	34	55	55	NUM
ajm-1749	136	35	(	(	PUNCT
ajm-1749	136	36	13.8	13.8	NUM
ajm-1749	136	37	%	%	NOUN
ajm-1749	136	38	)	)	PUNCT
ajm-1749	136	39	whose	whose	DET
ajm-1749	136	40	age	age	NOUN
ajm-1749	136	41	40	40	NUM
ajm-1749	136	42	years	year	NOUN
ajm-1749	136	43	and	and	CCONJ
ajm-1749	136	44	above	above	ADV
ajm-1749	136	45	.	.	PUNCT
ajm-1749	137	1	majority	majority	NOUN
ajm-1749	137	2	age	age	NOUN
ajm-1749	137	3	group	group	NOUN
ajm-1749	137	4	24	24	NUM
ajm-1749	137	5	-	-	SYM
ajm-1749	137	6	32	32	NUM
ajm-1749	137	7	indicates	indicate	VERB
ajm-1749	137	8	that	that	SCONJ
ajm-1749	137	9	most	most	ADJ
ajm-1749	137	10	of	of	ADP
ajm-1749	137	11	the	the	DET
ajm-1749	137	12	respondents	respondent	NOUN
ajm-1749	137	13	are	be	AUX
ajm-1749	137	14	young	young	ADJ
ajm-1749	137	15	who	who	PRON
ajm-1749	137	16	have	have	VERB
ajm-1749	137	17	good	good	ADJ
ajm-1749	137	18	knowledge	knowledge	NOUN
ajm-1749	137	19	about	about	ADP
ajm-1749	137	20	modern	modern	ADJ
ajm-1749	137	21	medical	medical	ADJ
ajm-1749	137	22	technologies	technology	NOUN
ajm-1749	137	23	and	and	CCONJ
ajm-1749	137	24	facilities	facility	NOUN
ajm-1749	137	25	.	.	PUNCT
ajm-1749	138	1	that	that	DET
ajm-1749	138	2	�	�	PROPN
ajm-1749	138	3	s	s	VERB
ajm-1749	138	4	why	why	SCONJ
ajm-1749	138	5	this	this	DET
ajm-1749	138	6	age	age	NOUN
ajm-1749	138	7	group	group	NOUN
ajm-1749	138	8	can	can	AUX
ajm-1749	138	9	assess	assess	VERB
ajm-1749	138	10	the	the	DET
ajm-1749	138	11	service	service	NOUN
ajm-1749	138	12	quality	quality	NOUN
ajm-1749	138	13	of	of	ADP
ajm-1749	138	14	private	private	ADJ
ajm-1749	138	15	hospitals	hospital	NOUN
ajm-1749	138	16	according	accord	VERB
ajm-1749	138	17	to	to	ADP
ajm-1749	138	18	the	the	DET
ajm-1749	138	19	modern	modern	ADJ
ajm-1749	138	20	world	world	NOUN
ajm-1749	138	21	.	.	PUNCT
ajm-1749	139	1	table	table	NOUN
ajm-1749	139	2	2	2	NUM
ajm-1749	139	3	socio	socio	NOUN
ajm-1749	139	4	-	-	ADJ
ajm-1749	139	5	demographic	demographic	ADJ
ajm-1749	139	6	profile	profile	NOUN
ajm-1749	139	7	of	of	ADP
ajm-1749	139	8	respondents	respondent	NOUN
ajm-1749	139	9	frequency	frequency	NOUN
ajm-1749	139	10	percent	percent	NOUN
ajm-1749	139	11	gender	gender	NOUN
ajm-1749	139	12	male	male	NOUN
ajm-1749	139	13	349	349	NUM
ajm-1749	139	14	87.2	87.2	NUM
ajm-1749	139	15	female	female	ADJ
ajm-1749	139	16	51	51	NUM
ajm-1749	139	17	12.8	12.8	NUM
ajm-1749	139	18	level	level	NOUN
ajm-1749	139	19	of	of	ADP
ajm-1749	139	20	education	education	NOUN
ajm-1749	139	21	secondary	secondary	ADJ
ajm-1749	139	22	102	102	NUM
ajm-1749	139	23	25.5	25.5	NUM
ajm-1749	139	24	higher	high	ADJ
ajm-1749	139	25	secondary	secondary	ADJ
ajm-1749	139	26	140	140	NUM
ajm-1749	139	27	35.0	35.0	NUM
ajm-1749	139	28	bachelor	bachelor	NOUN
ajm-1749	139	29	degree	degree	NOUN
ajm-1749	139	30	104	104	NUM
ajm-1749	139	31	26.0	26.0	NUM
ajm-1749	139	32	masters	master	NOUN
ajm-1749	139	33	�	�	PROPN
ajm-1749	139	34	degree	degree	NOUN
ajm-1749	139	35	54	54	NUM
ajm-1749	139	36	13.5	13.5	NUM
ajm-1749	139	37	age	age	NOUN
ajm-1749	139	38	of	of	ADP
ajm-1749	139	39	respondents	respondent	NOUN
ajm-1749	139	40	17	17	NUM
ajm-1749	139	41	-	-	SYM
ajm-1749	139	42	24	24	NUM
ajm-1749	139	43	years	year	NOUN
ajm-1749	139	44	76	76	NUM
ajm-1749	139	45	19.0	19.0	NUM
ajm-1749	139	46	24	24	NUM
ajm-1749	139	47	-	-	SYM
ajm-1749	139	48	32	32	NUM
ajm-1749	139	49	years	year	NOUN
ajm-1749	139	50	177	177	NUM
ajm-1749	139	51	44.2	44.2	NUM
ajm-1749	139	52	32	32	NUM
ajm-1749	139	53	-	-	SYM
ajm-1749	139	54	40	40	NUM
ajm-1749	139	55	years	year	NOUN
ajm-1749	139	56	92	92	NUM
ajm-1749	139	57	23.0	23.0	NUM
ajm-1749	139	58	40	40	NUM
ajm-1749	139	59	years	year	NOUN
ajm-1749	139	60	and	and	CCONJ
ajm-1749	139	61	above	above	ADP
ajm-1749	139	62	55	55	NUM
ajm-1749	139	63	13.8	13.8	NUM
ajm-1749	139	64	results	result	NOUN
ajm-1749	139	65	of	of	ADP
ajm-1749	139	66	exploratory	exploratory	ADJ
ajm-1749	139	67	factor	factor	NOUN
ajm-1749	139	68	analysis	analysis	NOUN
ajm-1749	139	69	a	a	DET
ajm-1749	139	70	total	total	NOUN
ajm-1749	139	71	of	of	ADP
ajm-1749	139	72	400	400	NUM
ajm-1749	139	73	usable	usable	ADJ
ajm-1749	139	74	survey	survey	NOUN
ajm-1749	139	75	responses	response	NOUN
ajm-1749	139	76	were	be	AUX
ajm-1749	139	77	analyzed	analyze	VERB
ajm-1749	139	78	in	in	ADP
ajm-1749	139	79	this	this	DET
ajm-1749	139	80	section	section	NOUN
ajm-1749	139	81	.	.	PUNCT
ajm-1749	140	1	the	the	DET
ajm-1749	140	2	factor	factor	NOUN
ajm-1749	140	3	analysis	analysis	NOUN
ajm-1749	140	4	technique	technique	NOUN
ajm-1749	140	5	has	have	AUX
ajm-1749	140	6	been	be	AUX
ajm-1749	140	7	applied	apply	VERB
ajm-1749	140	8	to	to	PART
ajm-1749	140	9	examine	examine	VERB
ajm-1749	140	10	the	the	DET
ajm-1749	140	11	relationship	relationship	NOUN
ajm-1749	140	12	between	between	ADP
ajm-1749	140	13	different	different	ADJ
ajm-1749	140	14	factors	factor	NOUN
ajm-1749	140	15	of	of	ADP
ajm-1749	140	16	service	service	NOUN
ajm-1749	140	17	quality	quality	NOUN
ajm-1749	140	18	and	and	CCONJ
ajm-1749	140	19	patient	patient	ADJ
ajm-1749	140	20	satisfaction	satisfaction	NOUN
ajm-1749	140	21	.	.	PUNCT
ajm-1749	141	1	the	the	DET
ajm-1749	141	2	five	five	NUM
ajm-1749	141	3	factors	factor	NOUN
ajm-1749	141	4	that	that	PRON
ajm-1749	141	5	are	be	AUX
ajm-1749	141	6	found	find	VERB
ajm-1749	141	7	from	from	ADP
ajm-1749	141	8	the	the	DET
ajm-1749	141	9	rotated	rotate	VERB
ajm-1749	141	10	factor	factor	NOUN
ajm-1749	141	11	matrix	matrix	NOUN
ajm-1749	141	12	(	(	PUNCT
ajm-1749	141	13	table	table	NOUN
ajm-1749	141	14	:	:	PUNCT
ajm-1749	141	15	3	3	X
ajm-1749	141	16	)	)	PUNCT
ajm-1749	141	17	are	be	AUX
ajm-1749	141	18	given	give	VERB
ajm-1749	141	19	below	below	ADP
ajm-1749	141	20	:	:	PUNCT
ajm-1749	141	21	factor-1	factor-1	PROPN
ajm-1749	141	22	(	(	PUNCT
ajm-1749	141	23	assurance	assurance	NOUN
ajm-1749	141	24	):	):	PUNCT
ajm-1749	141	25	this	this	PRON
ajm-1749	141	26	includes	include	VERB
ajm-1749	141	27	two	two	NUM
ajm-1749	141	28	variables	variable	NOUN
ajm-1749	141	29	like	like	ADP
ajm-1749	141	30	:	:	PUNCT
ajm-1749	141	31	accuracy	accuracy	NOUN
ajm-1749	141	32	of	of	ADP
ajm-1749	141	33	lab	lab	NOUN
ajm-1749	141	34	reports	report	NOUN
ajm-1749	141	35	,	,	PUNCT
ajm-1749	141	36	and	and	CCONJ
ajm-1749	141	37	special	special	ADJ
ajm-1749	141	38	attention	attention	NOUN
ajm-1749	141	39	to	to	ADP
ajm-1749	141	40	emergency	emergency	NOUN
ajm-1749	141	41	patients	patient	NOUN
ajm-1749	141	42	.	.	PUNCT
ajm-1749	142	1	so	so	ADV
ajm-1749	142	2	,	,	PUNCT
ajm-1749	142	3	it	it	PRON
ajm-1749	142	4	provides	provide	VERB
ajm-1749	142	5	a	a	DET
ajm-1749	142	6	basis	basis	NOUN
ajm-1749	142	7	for	for	ADP
ajm-1749	142	8	conceptualization	conceptualization	NOUN
ajm-1749	142	9	of	of	ADP
ajm-1749	142	10	a	a	DET
ajm-1749	142	11	dimension	dimension	NOUN
ajm-1749	142	12	which	which	PRON
ajm-1749	142	13	may	may	AUX
ajm-1749	142	14	be	be	AUX
ajm-1749	142	15	identified	identify	VERB
ajm-1749	142	16	as	as	ADP
ajm-1749	142	17	assurance	assurance	NOUN
ajm-1749	142	18	factor	factor	NOUN
ajm-1749	142	19	.	.	PUNCT
ajm-1749	143	1	factor-2	factor-2	NUM
ajm-1749	143	2	(	(	PUNCT
ajm-1749	143	3	empathy	empathy	NOUN
ajm-1749	143	4	):	):	PUNCT
ajm-1749	143	5	this	this	PRON
ajm-1749	143	6	includes	include	VERB
ajm-1749	143	7	three	three	NUM
ajm-1749	143	8	variables	variable	NOUN
ajm-1749	143	9	like	like	ADP
ajm-1749	143	10	:	:	PUNCT
ajm-1749	143	11	doctors	doctor	NOUN
ajm-1749	143	12	have	have	VERB
ajm-1749	143	13	genuine	genuine	ADJ
ajm-1749	143	14	concern	concern	NOUN
ajm-1749	143	15	about	about	ADP
ajm-1749	143	16	patients	patient	NOUN
ajm-1749	143	17	,	,	PUNCT
ajm-1749	143	18	doctor	doctor	NOUN
ajm-1749	143	19	cares	care	VERB
ajm-1749	143	20	their	their	PRON
ajm-1749	143	21	patients	patient	NOUN
ajm-1749	143	22	,	,	PUNCT
ajm-1749	143	23	and	and	CCONJ
ajm-1749	143	24	staff	staff	NOUN
ajm-1749	143	25	and	and	CCONJ
ajm-1749	143	26	nurses	nurse	NOUN
ajm-1749	143	27	care	care	VERB
ajm-1749	143	28	the	the	DET
ajm-1749	143	29	patient	patient	NOUN
ajm-1749	143	30	has	have	VERB
ajm-1749	143	31	the	the	DET
ajm-1749	143	32	principal	principal	ADJ
ajm-1749	143	33	factors	factor	NOUN
ajm-1749	143	34	.	.	PUNCT
ajm-1749	144	1	so	so	ADV
ajm-1749	144	2	,	,	PUNCT
ajm-1749	144	3	it	it	PRON
ajm-1749	144	4	provides	provide	VERB
ajm-1749	144	5	a	a	DET
ajm-1749	144	6	basis	basis	NOUN
ajm-1749	144	7	for	for	ADP
ajm-1749	144	8	conceptualization	conceptualization	NOUN
ajm-1749	144	9	of	of	ADP
ajm-1749	144	10	a	a	DET
ajm-1749	144	11	dimension	dimension	NOUN
ajm-1749	144	12	which	which	PRON
ajm-1749	144	13	may	may	AUX
ajm-1749	144	14	be	be	AUX
ajm-1749	144	15	identified	identify	VERB
ajm-1749	144	16	as	as	ADP
ajm-1749	144	17	empathy	empathy	NOUN
ajm-1749	144	18	factor	factor	NOUN
ajm-1749	144	19	.	.	PUNCT
ajm-1749	145	1	american	american	PROPN
ajm-1749	145	2	journal	journal	PROPN
ajm-1749	145	3	of	of	ADP
ajm-1749	145	4	management	management	NOUN
ajm-1749	145	5	vol	vol	NOUN
ajm-1749	145	6	.	.	PUNCT
ajm-1749	146	1	17(3	17(3	NUM
ajm-1749	146	2	)	)	PUNCT
ajm-1749	146	3	2017	2017	NUM
ajm-1749	146	4	71	71	NUM
ajm-1749	146	5	factor-3	factor-3	PROPN
ajm-1749	146	6	(	(	PUNCT
ajm-1749	146	7	reliability	reliability	NOUN
ajm-1749	146	8	):	):	PUNCT
ajm-1749	146	9	this	this	PRON
ajm-1749	146	10	includes	include	VERB
ajm-1749	146	11	three	three	NUM
ajm-1749	146	12	variables	variable	NOUN
ajm-1749	146	13	like	like	ADP
ajm-1749	146	14	:	:	PUNCT
ajm-1749	146	15	patients	patient	NOUN
ajm-1749	146	16	are	be	AUX
ajm-1749	146	17	observed	observe	VERB
ajm-1749	146	18	to	to	ADP
ajm-1749	146	19	appointment	appointment	NOUN
ajm-1749	146	20	,	,	PUNCT
ajm-1749	146	21	delivery	delivery	NOUN
ajm-1749	146	22	of	of	ADP
ajm-1749	146	23	reports	report	NOUN
ajm-1749	146	24	on	on	ADP
ajm-1749	146	25	time	time	NOUN
ajm-1749	146	26	,	,	PUNCT
ajm-1749	146	27	doctor	doctor	NOUN
ajm-1749	146	28	/	/	SYM
ajm-1749	146	29	staff	staff	NOUN
ajm-1749	146	30	observed	observe	VERB
ajm-1749	146	31	the	the	DET
ajm-1749	146	32	promised	promise	VERB
ajm-1749	146	33	time	time	NOUN
ajm-1749	146	34	has	have	VERB
ajm-1749	146	35	the	the	DET
ajm-1749	146	36	principal	principal	ADJ
ajm-1749	146	37	factors	factor	NOUN
ajm-1749	146	38	.	.	PUNCT
ajm-1749	147	1	so	so	ADV
ajm-1749	147	2	,	,	PUNCT
ajm-1749	147	3	it	it	PRON
ajm-1749	147	4	provides	provide	VERB
ajm-1749	147	5	a	a	DET
ajm-1749	147	6	basis	basis	NOUN
ajm-1749	147	7	for	for	ADP
ajm-1749	147	8	conceptualization	conceptualization	NOUN
ajm-1749	147	9	of	of	ADP
ajm-1749	147	10	a	a	DET
ajm-1749	147	11	dimension	dimension	NOUN
ajm-1749	147	12	which	which	PRON
ajm-1749	147	13	may	may	AUX
ajm-1749	147	14	be	be	AUX
ajm-1749	147	15	identified	identify	VERB
ajm-1749	147	16	as	as	ADP
ajm-1749	147	17	reliability	reliability	NOUN
ajm-1749	147	18	factor	factor	NOUN
ajm-1749	147	19	.	.	PUNCT
ajm-1749	148	1	factor-4	factor-4	NUM
ajm-1749	148	2	(	(	PUNCT
ajm-1749	148	3	responsiveness	responsiveness	NOUN
ajm-1749	148	4	):	):	PUNCT
ajm-1749	148	5	this	this	PRON
ajm-1749	148	6	includes	include	VERB
ajm-1749	148	7	three	three	NUM
ajm-1749	148	8	variables	variable	NOUN
ajm-1749	148	9	like	like	ADP
ajm-1749	148	10	:	:	PUNCT
ajm-1749	148	11	efficiently	efficiently	ADV
ajm-1749	148	12	respond	respond	VERB
ajm-1749	148	13	to	to	ADP
ajm-1749	148	14	patient	patient	NOUN
ajm-1749	148	15	,	,	PUNCT
ajm-1749	148	16	willing	willing	ADJ
ajm-1749	148	17	to	to	ADP
ajm-1749	148	18	help/	help/	NUM
ajm-1749	148	19	facilitate	facilitate	NOUN
ajm-1749	148	20	patient	patient	NOUN
ajm-1749	148	21	,	,	PUNCT
ajm-1749	148	22	and	and	CCONJ
ajm-1749	148	23	feedback	feedback	NOUN
ajm-1749	148	24	mechanism	mechanism	NOUN
ajm-1749	148	25	has	have	VERB
ajm-1749	148	26	the	the	DET
ajm-1749	148	27	principal	principal	ADJ
ajm-1749	148	28	factors	factor	NOUN
ajm-1749	148	29	.	.	PUNCT
ajm-1749	149	1	so	so	ADV
ajm-1749	149	2	,	,	PUNCT
ajm-1749	149	3	it	it	PRON
ajm-1749	149	4	provides	provide	VERB
ajm-1749	149	5	a	a	DET
ajm-1749	149	6	basis	basis	NOUN
ajm-1749	149	7	for	for	ADP
ajm-1749	149	8	conceptualization	conceptualization	NOUN
ajm-1749	149	9	of	of	ADP
ajm-1749	149	10	a	a	DET
ajm-1749	149	11	dimension	dimension	NOUN
ajm-1749	149	12	which	which	PRON
ajm-1749	149	13	may	may	AUX
ajm-1749	149	14	be	be	AUX
ajm-1749	149	15	identified	identify	VERB
ajm-1749	149	16	as	as	ADP
ajm-1749	149	17	responsiveness	responsiveness	NOUN
ajm-1749	149	18	factor	factor	NOUN
ajm-1749	149	19	.	.	PUNCT
ajm-1749	150	1	factor-5	factor-5	NUM
ajm-1749	150	2	(	(	PUNCT
ajm-1749	150	3	tangibility	tangibility	NOUN
ajm-1749	150	4	):	):	PUNCT
ajm-1749	150	5	this	this	PRON
ajm-1749	150	6	includes	include	VERB
ajm-1749	150	7	four	four	NUM
ajm-1749	150	8	variables	variable	NOUN
ajm-1749	150	9	like	like	ADP
ajm-1749	150	10	as	as	ADP
ajm-1749	150	11	hygienic	hygienic	ADJ
ajm-1749	150	12	conditions	condition	NOUN
ajm-1749	150	13	at	at	ADP
ajm-1749	150	14	the	the	DET
ajm-1749	150	15	hospital	hospital	NOUN
ajm-1749	150	16	,	,	PUNCT
ajm-1749	150	17	waiting	wait	VERB
ajm-1749	150	18	facilities	facility	NOUN
ajm-1749	150	19	for	for	ADP
ajm-1749	150	20	patient	patient	ADJ
ajm-1749	150	21	,	,	PUNCT
ajm-1749	150	22	healthy	healthy	ADJ
ajm-1749	150	23	environment	environment	NOUN
ajm-1749	150	24	,	,	PUNCT
ajm-1749	150	25	and	and	CCONJ
ajm-1749	150	26	lab	lab	NOUN
ajm-1749	150	27	and	and	CCONJ
ajm-1749	150	28	pharmacy	pharmacy	NOUN
ajm-1749	150	29	facilities	facility	NOUN
ajm-1749	150	30	have	have	VERB
ajm-1749	150	31	the	the	DET
ajm-1749	150	32	principal	principal	ADJ
ajm-1749	150	33	factors	factor	NOUN
ajm-1749	150	34	.	.	PUNCT
ajm-1749	151	1	so	so	ADV
ajm-1749	151	2	,	,	PUNCT
ajm-1749	151	3	it	it	PRON
ajm-1749	151	4	provides	provide	VERB
ajm-1749	151	5	a	a	DET
ajm-1749	151	6	basis	basis	NOUN
ajm-1749	151	7	for	for	ADP
ajm-1749	151	8	conceptualization	conceptualization	NOUN
ajm-1749	151	9	of	of	ADP
ajm-1749	151	10	a	a	DET
ajm-1749	151	11	dimension	dimension	NOUN
ajm-1749	151	12	which	which	PRON
ajm-1749	151	13	may	may	AUX
ajm-1749	151	14	be	be	AUX
ajm-1749	151	15	identified	identify	VERB
ajm-1749	151	16	as	as	ADP
ajm-1749	151	17	tangibility	tangibility	NOUN
ajm-1749	151	18	factor	factor	NOUN
ajm-1749	151	19	.	.	PUNCT
ajm-1749	152	1	table	table	NOUN
ajm-1749	152	2	3	3	NUM
ajm-1749	152	3	measurement	measurement	NOUN
ajm-1749	152	4	model	model	NOUN
ajm-1749	152	5	analysis	analysis	NOUN
ajm-1749	152	6	factors	factor	NOUN
ajm-1749	152	7	variables	variable	VERB
ajm-1749	152	8	factor	factor	NOUN
ajm-1749	152	9	loading	load	VERB
ajm-1749	152	10	ave	ave	NOUN
ajm-1749	152	11	composite	composite	ADJ
ajm-1749	152	12	reliability	reliability	NOUN
ajm-1749	152	13	cronbach	cronbach	NOUN
ajm-1749	152	14	'	'	PUNCT
ajm-1749	152	15	s	s	NOUN
ajm-1749	152	16	alpha	alpha	NOUN
ajm-1749	152	17	assurance	assurance	NOUN
ajm-1749	152	18	special	special	ADJ
ajm-1749	152	19	attention	attention	NOUN
ajm-1749	152	20	to	to	ADP
ajm-1749	152	21	emergency	emergency	NOUN
ajm-1749	152	22	patients	patient	NOUN
ajm-1749	152	23	0.871	0.871	NUM
ajm-1749	152	24	0.717	0.717	NUM
ajm-1749	152	25	0.835	0.835	NUM
ajm-1749	152	26	0.708	0.708	NUM
ajm-1749	152	27	accuracy	accuracy	NOUN
ajm-1749	152	28	in	in	ADP
ajm-1749	152	29	lab	lab	NOUN
ajm-1749	152	30	reports	report	NOUN
ajm-1749	152	31	0.822	0.822	NUM
ajm-1749	152	32	empathy	empathy	NOUN
ajm-1749	152	33	doctor	doctor	NOUN
ajm-1749	152	34	care	care	VERB
ajm-1749	152	35	their	their	PRON
ajm-1749	152	36	patients	patient	NOUN
ajm-1749	152	37	0.791	0.791	NUM
ajm-1749	152	38	0.573	0.573	NUM
ajm-1749	152	39	0.801	0.801	NUM
ajm-1749	152	40	0.730	0.730	NUM
ajm-1749	152	41	doctors	doctor	NOUN
ajm-1749	152	42	have	have	VERB
ajm-1749	152	43	genuine	genuine	ADJ
ajm-1749	152	44	concern	concern	NOUN
ajm-1749	152	45	about	about	ADP
ajm-1749	152	46	patients	patient	NOUN
ajm-1749	152	47	0.744	0.744	NUM
ajm-1749	152	48	staff	staff	NOUN
ajm-1749	152	49	and	and	CCONJ
ajm-1749	152	50	nurses	nurse	NOUN
ajm-1749	152	51	care	care	VERB
ajm-1749	152	52	the	the	DET
ajm-1749	152	53	patient	patient	NOUN
ajm-1749	152	54	0.735	0.735	NUM
ajm-1749	152	55	reliability	reliability	NOUN
ajm-1749	152	56	doctors	doctor	NOUN
ajm-1749	152	57	/	/	SYM
ajm-1749	152	58	staff	staff	NOUN
ajm-1749	152	59	observe	observe	VERB
ajm-1749	152	60	the	the	DET
ajm-1749	152	61	promised	promise	VERB
ajm-1749	152	62	time	time	NOUN
ajm-1749	152	63	0.864	0.864	NUM
ajm-1749	152	64	0.701	0.701	NUM
ajm-1749	152	65	0.875	0.875	NUM
ajm-1749	152	66	0.790	0.790	NUM
ajm-1749	152	67	patients	patient	NOUN
ajm-1749	152	68	are	be	AUX
ajm-1749	152	69	observed	observe	VERB
ajm-1749	152	70	according	accord	VERB
ajm-1749	152	71	to	to	ADP
ajm-1749	152	72	appointment	appointment	NOUN
ajm-1749	152	73	0.829	0.829	NUM
ajm-1749	152	74	on	on	ADP
ajm-1749	152	75	time	time	NOUN
ajm-1749	152	76	delivery	delivery	NOUN
ajm-1749	152	77	of	of	ADP
ajm-1749	152	78	reports	report	NOUN
ajm-1749	152	79	/	/	SYM
ajm-1749	152	80	services	service	NOUN
ajm-1749	152	81	0.818	0.818	NUM
ajm-1749	152	82	responsiveness	responsiveness	NOUN
ajm-1749	152	83	good	good	ADJ
ajm-1749	152	84	feedback	feedback	NOUN
ajm-1749	152	85	mechanism	mechanism	NOUN
ajm-1749	152	86	0.757	0.757	NUM
ajm-1749	152	87	0.563	0.563	NUM
ajm-1749	152	88	0.794	0.794	NUM
ajm-1749	152	89	0.712	0.712	NUM
ajm-1749	152	90	doctors	doctor	NOUN
ajm-1749	152	91	/	/	SYM
ajm-1749	152	92	staff	staff	NOUN
ajm-1749	152	93	efficiently	efficiently	ADV
ajm-1749	152	94	respond	respond	VERB
ajm-1749	152	95	to	to	ADP
ajm-1749	152	96	the	the	DET
ajm-1749	152	97	patients	patient	NOUN
ajm-1749	152	98	0.749	0.749	NUM
ajm-1749	152	99	doctors	doctor	NOUN
ajm-1749	152	100	/	/	SYM
ajm-1749	152	101	staff	staff	NOUN
ajm-1749	152	102	are	be	AUX
ajm-1749	152	103	willing	willing	ADJ
ajm-1749	152	104	to	to	PART
ajm-1749	152	105	help	help	VERB
ajm-1749	152	106	/	/	SYM
ajm-1749	152	107	facilitate	facilitate	VERB
ajm-1749	152	108	the	the	DET
ajm-1749	152	109	patients	patient	NOUN
ajm-1749	152	110	0.744	0.744	NUM
ajm-1749	152	111	tangibility	tangibility	NOUN
ajm-1749	152	112	hygienic	hygienic	ADJ
ajm-1749	152	113	conditions	condition	NOUN
ajm-1749	152	114	at	at	ADP
ajm-1749	152	115	hospital	hospital	NOUN
ajm-1749	152	116	0.819	0.819	NUM
ajm-1749	152	117	0.620	0.620	NUM
ajm-1749	152	118	.867	.867	NUM
ajm-1749	152	119	0.796	0.796	NUM
ajm-1749	152	120	cleanliness	cleanliness	NOUN
ajm-1749	152	121	in	in	ADP
ajm-1749	152	122	wards	ward	NOUN
ajm-1749	152	123	/	/	SYM
ajm-1749	152	124	rooms	room	NOUN
ajm-1749	152	125	(	(	PUNCT
ajm-1749	152	126	sheets	sheet	NOUN
ajm-1749	152	127	,	,	PUNCT
ajm-1749	152	128	floor	floor	NOUN
ajm-1749	152	129	)	)	PUNCT
ajm-1749	152	130	0.789	0.789	NUM
ajm-1749	152	131	healthy	healthy	ADJ
ajm-1749	152	132	environment	environment	NOUN
ajm-1749	152	133	at	at	ADP
ajm-1749	152	134	hospital	hospital	NOUN
ajm-1749	152	135	0.775	0.775	NUM
ajm-1749	152	136	waiting	wait	VERB
ajm-1749	152	137	facilities	facility	NOUN
ajm-1749	152	138	for	for	ADP
ajm-1749	152	139	attendants	attendant	NOUN
ajm-1749	152	140	and	and	CCONJ
ajm-1749	152	141	patients	patient	NOUN
ajm-1749	152	142	0.765	0.765	NUM
ajm-1749	152	143	note	note	NOUN
ajm-1749	152	144	:	:	PUNCT
ajm-1749	152	145	ave>0.50(fornell&larcker	ave>0.50(fornell&larcker	NUM
ajm-1749	152	146	,	,	PUNCT
ajm-1749	152	147	1981	1981	NUM
ajm-1749	152	148	;	;	PUNCT
ajm-1749	152	149	henseler	henseler	NUM
ajm-1749	152	150	,	,	PUNCT
ajm-1749	152	151	ringle	ringle	NOUN
ajm-1749	152	152	,	,	PUNCT
ajm-1749	152	153	&	&	CCONJ
ajm-1749	152	154	sinkovics	sinkovic	NOUN
ajm-1749	152	155	,	,	PUNCT
ajm-1749	152	156	2009	2009	NUM
ajm-1749	152	157	)	)	PUNCT
ajm-1749	152	158	,	,	PUNCT
ajm-1749	152	159	composite	composite	ADJ
ajm-1749	152	160	reliability>0.70(hair	reliability>0.70(hair	NOUN
ajm-1749	152	161	et	et	PROPN
ajm-1749	152	162	al	al	PROPN
ajm-1749	152	163	.	.	PROPN
ajm-1749	152	164	1998	1998	NUM
ajm-1749	152	165	)	)	PUNCT
ajm-1749	152	166	,	,	PUNCT
ajm-1749	152	167	cronbach	cronbach	PROPN
ajm-1749	152	168	�	�	PROPN
ajm-1749	152	169	s	s	PART
ajm-1749	152	170	alpha>0.60(nunnally	alpha>0.60(nunnally	ADV
ajm-1749	152	171	and	and	CCONJ
ajm-1749	152	172	berstein	berstein	ADJ
ajm-1749	152	173	,	,	PUNCT
ajm-1749	152	174	1994	1994	NUM
ajm-1749	152	175	)	)	PUNCT
ajm-1749	152	176	results	result	NOUN
ajm-1749	152	177	of	of	ADP
ajm-1749	152	178	multivariate	multivariate	NOUN
ajm-1749	152	179	analysis	analysis	NOUN
ajm-1749	152	180	pertial	pertial	ADJ
ajm-1749	152	181	least	least	ADV
ajm-1749	152	182	square	square	ADJ
ajm-1749	152	183	(	(	PUNCT
ajm-1749	152	184	pls	pls	INTJ
ajm-1749	152	185	)	)	PUNCT
ajm-1749	152	186	a	a	DET
ajm-1749	152	187	multivariate	multivariate	NOUN
ajm-1749	152	188	analysis	analysis	NOUN
ajm-1749	152	189	technique	technique	NOUN
ajm-1749	152	190	like	like	ADP
ajm-1749	152	191	partial	partial	ADJ
ajm-1749	152	192	least	least	ADJ
ajm-1749	152	193	square	square	NOUN
ajm-1749	152	194	was	be	AUX
ajm-1749	152	195	used	use	VERB
ajm-1749	152	196	to	to	PART
ajm-1749	152	197	identify	identify	VERB
ajm-1749	152	198	the	the	DET
ajm-1749	152	199	significant	significant	ADJ
ajm-1749	152	200	relationship	relationship	NOUN
ajm-1749	152	201	between	between	ADP
ajm-1749	152	202	patient	patient	ADJ
ajm-1749	152	203	satisfaction	satisfaction	NOUN
ajm-1749	152	204	and	and	CCONJ
ajm-1749	152	205	the	the	DET
ajm-1749	152	206	factors	factor	NOUN
ajm-1749	152	207	identified	identify	VERB
ajm-1749	152	208	through	through	ADP
ajm-1749	152	209	service	service	NOUN
ajm-1749	152	210	quality	quality	NOUN
ajm-1749	152	211	factors	factor	NOUN
ajm-1749	152	212	(	(	PUNCT
ajm-1749	152	213	assurance	assurance	NOUN
ajm-1749	152	214	,	,	PUNCT
ajm-1749	152	215	empathy	empathy	NOUN
ajm-1749	152	216	,	,	PUNCT
ajm-1749	152	217	reliability	reliability	NOUN
ajm-1749	152	218	,	,	PUNCT
ajm-1749	152	219	responsiveness	responsiveness	NOUN
ajm-1749	152	220	,	,	PUNCT
ajm-1749	152	221	and	and	CCONJ
ajm-1749	152	222	tangibility	tangibility	NOUN
ajm-1749	152	223	)	)	PUNCT
ajm-1749	152	224	.	.	PUNCT
ajm-1749	153	1	path	path	NOUN
ajm-1749	153	2	diagram	diagram	PROPN
ajm-1749	153	3	(	(	PUNCT
ajm-1749	153	4	table	table	NOUN
ajm-1749	153	5	4	4	NUM
ajm-1749	153	6	and	and	CCONJ
ajm-1749	153	7	figure	figure	NOUN
ajm-1749	153	8	2	2	NUM
ajm-1749	153	9	)	)	PUNCT
ajm-1749	153	10	revealed	reveal	VERB
ajm-1749	153	11	that	that	SCONJ
ajm-1749	153	12	assurance	assurance	NOUN
ajm-1749	153	13	(	(	PUNCT
ajm-1749	153	14	=	=	NOUN
ajm-1749	153	15	0.158	0.158	NUM
ajm-1749	153	16	;	;	PUNCT
ajm-1749	153	17	t	t	PROPN
ajm-1749	153	18	=	=	SYM
ajm-1749	153	19	3.795	3.795	NUM
ajm-1749	153	20	,	,	PUNCT
ajm-1749	153	21	empathy	empathy	NOUN
ajm-1749	153	22	(	(	PUNCT
ajm-1749	153	23	=	=	SYM
ajm-1749	153	24	0.128	0.128	NUM
ajm-1749	153	25	,	,	PUNCT
ajm-1749	153	26	t	t	NOUN
ajm-1749	153	27	=	=	SYM
ajm-1749	153	28	3.368	3.368	NUM
ajm-1749	153	29	)	)	PUNCT
ajm-1749	153	30	,	,	PUNCT
ajm-1749	153	31	tangibility	tangibility	NOUN
ajm-1749	153	32	(	(	PUNCT
ajm-1749	153	33	=	=	NOUN
ajm-1749	153	34	0.089	0.089	NUM
ajm-1749	153	35	,	,	PUNCT
ajm-1749	153	36	t	t	NOUN
ajm-1749	153	37	=	=	SYM
ajm-1749	153	38	2.239	2.239	NUM
ajm-1749	153	39	)	)	PUNCT
ajm-1749	153	40	,	,	PUNCT
ajm-1749	153	41	reliability	reliability	NOUN
ajm-1749	153	42	(	(	PUNCT
ajm-1749	153	43	=	=	NOUN
ajm-1749	153	44	0.135	0.135	NUM
ajm-1749	153	45	;	;	PUNCT
ajm-1749	153	46	t	t	PROPN
ajm-1749	153	47	=	=	SYM
ajm-1749	153	48	3.032	3.032	NUM
ajm-1749	153	49	)	)	PUNCT
ajm-1749	153	50	,	,	PUNCT
ajm-1749	153	51	and	and	CCONJ
ajm-1749	153	52	responsiveness	responsiveness	NOUN
ajm-1749	153	53	(	(	PUNCT
ajm-1749	153	54	=	=	NOUN
ajm-1749	153	55	0	0	X
ajm-1749	153	56	.	.	X
ajm-1749	153	57	474	474	NUM
ajm-1749	153	58	;	;	PUNCT
ajm-1749	153	59	t	t	PROPN
ajm-1749	153	60	=	=	SYM
ajm-1749	153	61	8.829	8.829	NUM
ajm-1749	153	62	)	)	PUNCT
ajm-1749	153	63	were	be	AUX
ajm-1749	153	64	found	find	VERB
ajm-1749	153	65	to	to	PART
ajm-1749	153	66	be	be	AUX
ajm-1749	153	67	72	72	NUM
ajm-1749	153	68	american	american	ADJ
ajm-1749	153	69	journal	journal	NOUN
ajm-1749	153	70	of	of	ADP
ajm-1749	153	71	management	management	NOUN
ajm-1749	153	72	vol	vol	NOUN
ajm-1749	153	73	.	.	PUNCT
ajm-1749	154	1	17(3	17(3	NUM
ajm-1749	154	2	)	)	PUNCT
ajm-1749	154	3	2017	2017	NUM
ajm-1749	154	4	related	relate	VERB
ajm-1749	154	5	to	to	ADP
ajm-1749	154	6	patient	patient	ADJ
ajm-1749	154	7	satisfaction	satisfaction	NOUN
ajm-1749	154	8	,	,	PUNCT
ajm-1749	154	9	with	with	ADP
ajm-1749	154	10	the	the	DET
ajm-1749	154	11	evidence	evidence	NOUN
ajm-1749	154	12	that	that	SCONJ
ajm-1749	154	13	the	the	DET
ajm-1749	154	14	five	five	NUM
ajm-1749	154	15	formulated	formulated	ADJ
ajm-1749	154	16	hypotheses	hypothesis	NOUN
ajm-1749	154	17	exceeded	exceed	VERB
ajm-1749	154	18	the	the	DET
ajm-1749	154	19	recommended	recommend	VERB
ajm-1749	154	20	value	value	NOUN
ajm-1749	154	21	,	,	PUNCT
ajm-1749	154	22	1.96	1.96	NUM
ajm-1749	154	23	(	(	PUNCT
ajm-1749	154	24	<	<	X
ajm-1749	154	25	0.05	0.05	NUM
ajm-1749	154	26	)	)	PUNCT
ajm-1749	154	27	,	,	PUNCT
ajm-1749	154	28	hence	hence	ADV
ajm-1749	154	29	,	,	PUNCT
ajm-1749	154	30	assurance	assurance	NOUN
ajm-1749	154	31	,	,	PUNCT
ajm-1749	154	32	empathy	empathy	NOUN
ajm-1749	154	33	,	,	PUNCT
ajm-1749	154	34	reliability	reliability	NOUN
ajm-1749	154	35	,	,	PUNCT
ajm-1749	154	36	responsiveness	responsiveness	NOUN
ajm-1749	154	37	,	,	PUNCT
ajm-1749	154	38	and	and	CCONJ
ajm-1749	154	39	tangibility	tangibility	NOUN
ajm-1749	154	40	have	have	VERB
ajm-1749	154	41	relationship	relationship	NOUN
ajm-1749	154	42	with	with	ADP
ajm-1749	154	43	patient	patient	ADJ
ajm-1749	154	44	satisfaction	satisfaction	NOUN
ajm-1749	154	45	.	.	PUNCT
ajm-1749	155	1	table	table	NOUN
ajm-1749	155	2	4	4	NUM
ajm-1749	155	3	also	also	ADV
ajm-1749	155	4	shows	show	VERB
ajm-1749	155	5	that	that	SCONJ
ajm-1749	155	6	the	the	DET
ajm-1749	155	7	items	item	NOUN
ajm-1749	155	8	of	of	ADP
ajm-1749	155	9	the	the	DET
ajm-1749	155	10	constructs	construct	NOUN
ajm-1749	155	11	(	(	PUNCT
ajm-1749	155	12	assurance	assurance	NOUN
ajm-1749	155	13	,	,	PUNCT
ajm-1749	155	14	empathy	empathy	NOUN
ajm-1749	155	15	,	,	PUNCT
ajm-1749	155	16	reliability	reliability	NOUN
ajm-1749	155	17	,	,	PUNCT
ajm-1749	155	18	responsiveness	responsiveness	NOUN
ajm-1749	155	19	,	,	PUNCT
ajm-1749	155	20	and	and	CCONJ
ajm-1749	155	21	tangibility	tangibility	NOUN
ajm-1749	155	22	)	)	PUNCT
ajm-1749	155	23	were	be	AUX
ajm-1749	155	24	valid	valid	ADJ
ajm-1749	155	25	measures	measure	NOUN
ajm-1749	155	26	of	of	ADP
ajm-1749	155	27	their	their	PRON
ajm-1749	155	28	respective	respective	ADJ
ajm-1749	155	29	constructs	construct	NOUN
ajm-1749	155	30	based	base	VERB
ajm-1749	155	31	on	on	ADP
ajm-1749	155	32	their	their	PRON
ajm-1749	155	33	loadings	loading	NOUN
ajm-1749	155	34	values	value	NOUN
ajm-1749	155	35	(	(	PUNCT
ajm-1749	155	36	standardized	standardized	ADJ
ajm-1749	155	37	estimates	estimate	NOUN
ajm-1749	155	38	)	)	PUNCT
ajm-1749	155	39	and	and	CCONJ
ajm-1749	155	40	statistical	statistical	ADJ
ajm-1749	155	41	significance	significance	NOUN
ajm-1749	155	42	(	(	PUNCT
ajm-1749	155	43	chow	chow	PROPN
ajm-1749	155	44	&	&	CCONJ
ajm-1749	155	45	chan	chan	PROPN
ajm-1749	155	46	2008	2008	NUM
ajm-1749	155	47	)	)	PUNCT
ajm-1749	155	48	.	.	PUNCT
ajm-1749	156	1	the	the	DET
ajm-1749	156	2	t	t	PROPN
ajm-1749	156	3	value	value	NOUN
ajm-1749	156	4	of	of	ADP
ajm-1749	156	5	every	every	DET
ajm-1749	156	6	factor	factor	NOUN
ajm-1749	156	7	indicates	indicate	VERB
ajm-1749	156	8	that	that	SCONJ
ajm-1749	156	9	four	four	NUM
ajm-1749	156	10	factors	factor	NOUN
ajm-1749	156	11	like	like	VERB
ajm-1749	156	12	as	as	ADP
ajm-1749	156	13	assurance	assurance	NOUN
ajm-1749	156	14	,	,	PUNCT
ajm-1749	156	15	empathy	empathy	NOUN
ajm-1749	156	16	,	,	PUNCT
ajm-1749	156	17	reliability	reliability	NOUN
ajm-1749	156	18	,	,	PUNCT
ajm-1749	156	19	and	and	CCONJ
ajm-1749	156	20	responsiveness	responsiveness	NOUN
ajm-1749	156	21	,	,	PUNCT
ajm-1749	156	22	whose	whose	DET
ajm-1749	156	23	values	value	NOUN
ajm-1749	156	24	are	be	AUX
ajm-1749	156	25	greater	great	ADJ
ajm-1749	156	26	than	than	ADP
ajm-1749	156	27	2.58	2.58	NUM
ajm-1749	156	28	and	and	CCONJ
ajm-1749	156	29	that	that	PRON
ajm-1749	156	30	is	be	AUX
ajm-1749	156	31	significant	significant	ADJ
ajm-1749	156	32	at	at	ADP
ajm-1749	156	33	1	1	NUM
ajm-1749	156	34	%	%	NOUN
ajm-1749	156	35	level	level	NOUN
ajm-1749	156	36	of	of	ADP
ajm-1749	156	37	significance	significance	NOUN
ajm-1749	156	38	.	.	PUNCT
ajm-1749	157	1	this	this	PRON
ajm-1749	157	2	means	mean	VERB
ajm-1749	157	3	that	that	SCONJ
ajm-1749	157	4	they	they	PRON
ajm-1749	157	5	are	be	AUX
ajm-1749	157	6	highly	highly	ADV
ajm-1749	157	7	significant	significant	ADJ
ajm-1749	157	8	to	to	ADP
ajm-1749	157	9	the	the	DET
ajm-1749	157	10	patient	patient	ADJ
ajm-1749	157	11	satisfaction	satisfaction	NOUN
ajm-1749	157	12	.	.	PUNCT
ajm-1749	158	1	on	on	ADP
ajm-1749	158	2	the	the	DET
ajm-1749	158	3	other	other	ADJ
ajm-1749	158	4	hand	hand	NOUN
ajm-1749	158	5	remaining	remain	VERB
ajm-1749	158	6	one	one	NUM
ajm-1749	158	7	factor	factor	NOUN
ajm-1749	158	8	like	like	ADP
ajm-1749	158	9	:	:	PUNCT
ajm-1749	158	10	tangibility	tangibility	NOUN
ajm-1749	158	11	whose	whose	DET
ajm-1749	158	12	value	value	NOUN
ajm-1749	158	13	is	be	AUX
ajm-1749	158	14	greater	great	ADJ
ajm-1749	158	15	than	than	ADP
ajm-1749	158	16	1.96	1.96	NUM
ajm-1749	158	17	and	and	CCONJ
ajm-1749	158	18	that	that	PRON
ajm-1749	158	19	is	be	AUX
ajm-1749	158	20	statistically	statistically	ADV
ajm-1749	158	21	significant	significant	ADJ
ajm-1749	158	22	at	at	ADP
ajm-1749	158	23	5	5	NUM
ajm-1749	158	24	%	%	NOUN
ajm-1749	158	25	level	level	NOUN
ajm-1749	158	26	of	of	ADP
ajm-1749	158	27	significance	significance	NOUN
ajm-1749	158	28	.	.	PUNCT
ajm-1749	159	1	this	this	PRON
ajm-1749	159	2	means	mean	VERB
ajm-1749	159	3	that	that	SCONJ
ajm-1749	159	4	it	it	PRON
ajm-1749	159	5	is	be	AUX
ajm-1749	159	6	statistically	statistically	ADV
ajm-1749	159	7	significant	significant	ADJ
ajm-1749	159	8	and	and	CCONJ
ajm-1749	159	9	related	relate	VERB
ajm-1749	159	10	to	to	ADP
ajm-1749	159	11	the	the	DET
ajm-1749	159	12	patient	patient	ADJ
ajm-1749	159	13	satisfaction	satisfaction	NOUN
ajm-1749	159	14	.	.	PUNCT
ajm-1749	160	1	figure	figure	NOUN
ajm-1749	160	2	2	2	NUM
ajm-1749	160	3	relative	relative	ADJ
ajm-1749	160	4	importance	importance	NOUN
ajm-1749	160	5	of	of	ADP
ajm-1749	160	6	the	the	DET
ajm-1749	160	7	service	service	NOUN
ajm-1749	160	8	quality	quality	NOUN
ajm-1749	160	9	factors	factor	NOUN
ajm-1749	160	10	to	to	ADP
ajm-1749	160	11	patient	patient	ADJ
ajm-1749	160	12	satisfaction	satisfaction	NOUN
ajm-1749	160	13	of	of	ADP
ajm-1749	160	14	private	private	ADJ
ajm-1749	160	15	hospitals	hospital	NOUN
ajm-1749	160	16	hypotheses	hypothesis	NOUN
ajm-1749	160	17	testing	testing	NOUN
ajm-1749	160	18	table	table	NOUN
ajm-1749	160	19	4	4	NUM
ajm-1749	160	20	presents	present	VERB
ajm-1749	160	21	the	the	DET
ajm-1749	160	22	results	result	NOUN
ajm-1749	160	23	of	of	ADP
ajm-1749	160	24	hypothesis	hypothesis	NOUN
ajm-1749	160	25	testing	testing	NOUN
ajm-1749	160	26	.	.	PUNCT
ajm-1749	161	1	the	the	DET
ajm-1749	161	2	table	table	NOUN
ajm-1749	161	3	shows	show	VERB
ajm-1749	161	4	that	that	SCONJ
ajm-1749	161	5	the	the	DET
ajm-1749	161	6	hypotheses	hypothesis	NOUN
ajm-1749	161	7	h1	h1	PROPN
ajm-1749	161	8	,	,	PUNCT
ajm-1749	161	9	h2	h2	PROPN
ajm-1749	161	10	,	,	PUNCT
ajm-1749	161	11	h3	h3	NOUN
ajm-1749	161	12	,	,	PUNCT
ajm-1749	161	13	h4	h4	NOUN
ajm-1749	161	14	,	,	PUNCT
ajm-1749	161	15	and	and	CCONJ
ajm-1749	161	16	h5were	h5were	NOUN
ajm-1749	161	17	not	not	PART
ajm-1749	161	18	supported	support	VERB
ajm-1749	161	19	as	as	ADP
ajm-1749	161	20	the	the	DET
ajm-1749	161	21	t	t	NOUN
ajm-1749	161	22	-	-	PUNCT
ajm-1749	161	23	value	value	NOUN
ajm-1749	161	24	is	be	AUX
ajm-1749	161	25	more	more	ADJ
ajm-1749	161	26	than	than	ADP
ajm-1749	161	27	1.96	1.96	NUM
ajm-1749	161	28	at	at	ADP
ajm-1749	161	29	the	the	DET
ajm-1749	161	30	5	5	NUM
ajm-1749	161	31	%	%	NOUN
ajm-1749	161	32	level	level	NOUN
ajm-1749	161	33	of	of	ADP
ajm-1749	161	34	significance	significance	NOUN
ajm-1749	161	35	.	.	PUNCT
ajm-1749	162	1	this	this	PRON
ajm-1749	162	2	means	mean	VERB
ajm-1749	162	3	that	that	SCONJ
ajm-1749	162	4	null	null	ADJ
ajm-1749	162	5	hypotheses	hypothesis	NOUN
ajm-1749	162	6	are	be	AUX
ajm-1749	162	7	rejected	reject	VERB
ajm-1749	162	8	and	and	CCONJ
ajm-1749	162	9	alternative	alternative	ADJ
ajm-1749	162	10	hypotheses	hypothesis	NOUN
ajm-1749	162	11	are	be	AUX
ajm-1749	162	12	accepted	accept	VERB
ajm-1749	162	13	.	.	PUNCT
ajm-1749	163	1	as	as	ADP
ajm-1749	163	2	a	a	DET
ajm-1749	163	3	result	result	NOUN
ajm-1749	163	4	,	,	PUNCT
ajm-1749	163	5	assurance	assurance	NOUN
ajm-1749	163	6	,	,	PUNCT
ajm-1749	163	7	empathy	empathy	NOUN
ajm-1749	163	8	,	,	PUNCT
ajm-1749	163	9	reliability	reliability	NOUN
ajm-1749	163	10	,	,	PUNCT
ajm-1749	163	11	responsiveness	responsiveness	NOUN
ajm-1749	163	12	,	,	PUNCT
ajm-1749	163	13	and	and	CCONJ
ajm-1749	163	14	tangibility	tangibility	NOUN
ajm-1749	163	15	have	have	VERB
ajm-1749	163	16	significant	significant	ADJ
ajm-1749	163	17	relationship	relationship	NOUN
ajm-1749	163	18	with	with	ADP
ajm-1749	163	19	patient	patient	ADJ
ajm-1749	163	20	satisfaction	satisfaction	NOUN
ajm-1749	163	21	american	american	PROPN
ajm-1749	163	22	journal	journal	PROPN
ajm-1749	163	23	of	of	ADP
ajm-1749	163	24	management	management	NOUN
ajm-1749	163	25	vol	vol	NOUN
ajm-1749	163	26	.	.	PUNCT
ajm-1749	164	1	17(3	17(3	NUM
ajm-1749	164	2	)	)	PUNCT
ajm-1749	164	3	2017	2017	NUM
ajm-1749	164	4	73	73	NUM
ajm-1749	164	5	table	table	NOUN
ajm-1749	164	6	4	4	NUM
ajm-1749	164	7	summary	summary	NOUN
ajm-1749	164	8	results	result	NOUN
ajm-1749	164	9	of	of	ADP
ajm-1749	164	10	the	the	DET
ajm-1749	164	11	model	model	NOUN
ajm-1749	164	12	constructs	construct	VERB
ajm-1749	164	13	original	original	ADJ
ajm-1749	164	14	sample	sample	NOUN
ajm-1749	164	15	sample	sample	NOUN
ajm-1749	164	16	mean	mean	VERB
ajm-1749	164	17	standard	standard	ADJ
ajm-1749	164	18	deviation	deviation	NOUN
ajm-1749	164	19	t	t	NOUN
ajm-1749	164	20	statistics	statistic	NOUN
ajm-1749	164	21	p	p	NOUN
ajm-1749	164	22	values	value	NOUN
ajm-1749	164	23	supported	support	VERB
ajm-1749	164	24	assurance	assurance	NOUN
ajm-1749	164	25	-	-	PUNCT
ajm-1749	164	26	>	>	X
ajm-1749	164	27	patient	patient	ADJ
ajm-1749	164	28	satisfaction	satisfaction	NOUN
ajm-1749	165	1	0.158	0.158	NUM
ajm-1749	165	2	0.157	0.157	NUM
ajm-1749	165	3	0.042	0.042	NUM
ajm-1749	165	4	3.795	3.795	NUM
ajm-1749	165	5	0.000	0.000	NUM
ajm-1749	165	6	yes	yes	INTJ
ajm-1749	165	7	empathy	empathy	NOUN
ajm-1749	165	8	-	-	PUNCT
ajm-1749	165	9	>	>	X
ajm-1749	165	10	patient	patient	ADJ
ajm-1749	165	11	satisfaction	satisfaction	NOUN
ajm-1749	165	12	0.128	0.128	NUM
ajm-1749	165	13	0.129	0.129	NUM
ajm-1749	165	14	0.038	0.038	NUM
ajm-1749	165	15	3.368	3.368	NUM
ajm-1749	165	16	0.001	0.001	NUM
ajm-1749	165	17	yes	yes	NOUN
ajm-1749	165	18	reliability	reliability	NOUN
ajm-1749	165	19	-	-	PUNCT
ajm-1749	165	20	>	>	X
ajm-1749	165	21	patient	patient	ADJ
ajm-1749	165	22	satisfaction	satisfaction	NOUN
ajm-1749	165	23	0.135	0.135	NUM
ajm-1749	165	24	0.134	0.134	NUM
ajm-1749	165	25	0.044	0.044	NUM
ajm-1749	165	26	3.032	3.032	NUM
ajm-1749	165	27	0.003	0.003	NUM
ajm-1749	165	28	yes	yes	NOUN
ajm-1749	165	29	responsiveness	responsiveness	NOUN
ajm-1749	165	30	-	-	PUNCT
ajm-1749	165	31	>	>	X
ajm-1749	165	32	patient	patient	ADJ
ajm-1749	165	33	satisfaction	satisfaction	NOUN
ajm-1749	165	34	0.474	0.474	NUM
ajm-1749	165	35	0.477	0.477	NUM
ajm-1749	165	36	0.054	0.054	NUM
ajm-1749	165	37	8.829	8.829	NUM
ajm-1749	165	38	0.000	0.000	NUM
ajm-1749	166	1	yes	yes	INTJ
ajm-1749	166	2	tangibility	tangibility	NOUN
ajm-1749	166	3	-	-	PUNCT
ajm-1749	166	4	>	>	X
ajm-1749	166	5	patient	patient	ADJ
ajm-1749	166	6	satisfaction	satisfaction	NOUN
ajm-1749	166	7	0.089	0.089	NUM
ajm-1749	166	8	0.087	0.087	NUM
ajm-1749	166	9	0.040	0.040	NUM
ajm-1749	166	10	2.239	2.239	NUM
ajm-1749	166	11	0.026	0.026	NUM
ajm-1749	166	12	yes	yes	NOUN
ajm-1749	166	13	r	r	NOUN
ajm-1749	166	14	square	square	NOUN
ajm-1749	166	15	0.619	0.619	NUM
ajm-1749	166	16	adjusted	adjust	VERB
ajm-1749	166	17	r	r	NOUN
ajm-1749	166	18	square	square	NOUN
ajm-1749	166	19	0.614	0.614	NUM
ajm-1749	166	20	discussion	discussion	NOUN
ajm-1749	166	21	assurance	assurance	NOUN
ajm-1749	166	22	to	to	ADP
ajm-1749	166	23	patient	patient	ADJ
ajm-1749	166	24	satisfaction	satisfaction	NOUN
ajm-1749	166	25	(	(	PUNCT
ajm-1749	166	26	h1	h1	PROPN
ajm-1749	166	27	)	)	PUNCT
ajm-1749	166	28	whichever	whichever	PRON
ajm-1749	166	29	the	the	DET
ajm-1749	166	30	hospital	hospital	NOUN
ajm-1749	166	31	is	be	AUX
ajm-1749	166	32	,	,	PUNCT
ajm-1749	166	33	the	the	DET
ajm-1749	166	34	prime	prime	ADJ
ajm-1749	166	35	task	task	NOUN
ajm-1749	166	36	of	of	ADP
ajm-1749	166	37	the	the	DET
ajm-1749	166	38	hospital	hospital	NOUN
ajm-1749	166	39	will	will	AUX
ajm-1749	166	40	be	be	AUX
ajm-1749	166	41	to	to	PART
ajm-1749	166	42	ensure	ensure	VERB
ajm-1749	166	43	satisfaction	satisfaction	NOUN
ajm-1749	166	44	of	of	ADP
ajm-1749	166	45	the	the	DET
ajm-1749	166	46	patient	patient	NOUN
ajm-1749	166	47	or	or	CCONJ
ajm-1749	166	48	the	the	DET
ajm-1749	166	49	patient	patient	NOUN
ajm-1749	166	50	�	�	PROPN
ajm-1749	166	51	s	s	PART
ajm-1749	166	52	family	family	NOUN
ajm-1749	166	53	by	by	ADP
ajm-1749	166	54	providing	provide	VERB
ajm-1749	166	55	enough	enough	ADJ
ajm-1749	166	56	quality	quality	NOUN
ajm-1749	166	57	services	service	NOUN
ajm-1749	166	58	.	.	PUNCT
ajm-1749	167	1	this	this	PRON
ajm-1749	167	2	is	be	AUX
ajm-1749	167	3	the	the	DET
ajm-1749	167	4	prime	prime	ADJ
ajm-1749	167	5	concern	concern	NOUN
ajm-1749	167	6	of	of	ADP
ajm-1749	167	7	assurance	assurance	NOUN
ajm-1749	167	8	.	.	PUNCT
ajm-1749	168	1	the	the	DET
ajm-1749	168	2	factors	factor	NOUN
ajm-1749	168	3	that	that	PRON
ajm-1749	168	4	are	be	AUX
ajm-1749	168	5	covered	cover	VERB
ajm-1749	168	6	under	under	ADP
ajm-1749	168	7	this	this	DET
ajm-1749	168	8	part	part	NOUN
ajm-1749	168	9	are	be	AUX
ajm-1749	168	10	:	:	PUNCT
ajm-1749	168	11	doctor	doctor	NOUN
ajm-1749	168	12	�	�	PROPN
ajm-1749	168	13	s	s	PART
ajm-1749	168	14	ability	ability	NOUN
ajm-1749	168	15	and	and	CCONJ
ajm-1749	168	16	efficiency	efficiency	NOUN
ajm-1749	168	17	,	,	PUNCT
ajm-1749	168	18	regular	regular	ADJ
ajm-1749	168	19	examination	examination	NOUN
ajm-1749	168	20	of	of	ADP
ajm-1749	168	21	patient	patient	NOUN
ajm-1749	168	22	,	,	PUNCT
ajm-1749	168	23	accuracy	accuracy	NOUN
ajm-1749	168	24	of	of	ADP
ajm-1749	168	25	the	the	DET
ajm-1749	168	26	report	report	NOUN
ajm-1749	168	27	,	,	PUNCT
ajm-1749	168	28	taking	take	VERB
ajm-1749	168	29	advice	advice	NOUN
ajm-1749	168	30	from	from	ADP
ajm-1749	168	31	expert	expert	ADJ
ajm-1749	168	32	doctors	doctor	NOUN
ajm-1749	168	33	,	,	PUNCT
ajm-1749	168	34	special	special	ADJ
ajm-1749	168	35	caring	care	VERB
ajm-1749	168	36	for	for	ADP
ajm-1749	168	37	emergency	emergency	NOUN
ajm-1749	168	38	patients	patient	NOUN
ajm-1749	168	39	,	,	PUNCT
ajm-1749	168	40	etc	etc	X
ajm-1749	168	41	.	.	X
ajm-1749	168	42	according	accord	VERB
ajm-1749	168	43	to	to	ADP
ajm-1749	168	44	our	our	PRON
ajm-1749	168	45	study	study	NOUN
ajm-1749	168	46	,	,	PUNCT
ajm-1749	168	47	patients	patient	NOUN
ajm-1749	168	48	are	be	AUX
ajm-1749	168	49	satisfied	satisfied	ADJ
ajm-1749	168	50	with	with	ADP
ajm-1749	168	51	the	the	DET
ajm-1749	168	52	services	service	NOUN
ajm-1749	168	53	provided	provide	VERB
ajm-1749	168	54	by	by	ADP
ajm-1749	168	55	private	private	ADJ
ajm-1749	168	56	hospitals	hospital	NOUN
ajm-1749	168	57	.	.	PUNCT
ajm-1749	169	1	the	the	DET
ajm-1749	169	2	study	study	NOUN
ajm-1749	169	3	found	find	VERB
ajm-1749	169	4	that	that	PRON
ajm-1749	169	5	assurance	assurance	NOUN
ajm-1749	169	6	to	to	ADP
ajm-1749	169	7	patient	patient	ADJ
ajm-1749	169	8	satisfaction	satisfaction	NOUN
ajm-1749	169	9	is	be	AUX
ajm-1749	169	10	highly	highly	ADV
ajm-1749	169	11	significant	significant	ADJ
ajm-1749	169	12	at	at	ADP
ajm-1749	169	13	the	the	DET
ajm-1749	169	14	1	1	NUM
ajm-1749	169	15	%	%	NOUN
ajm-1749	169	16	level	level	NOUN
ajm-1749	169	17	of	of	ADP
ajm-1749	169	18	significance	significance	NOUN
ajm-1749	169	19	.	.	PUNCT
ajm-1749	170	1	this	this	PRON
ajm-1749	170	2	means	mean	VERB
ajm-1749	170	3	that	that	SCONJ
ajm-1749	170	4	private	private	ADJ
ajm-1749	170	5	hospitals	hospital	NOUN
ajm-1749	170	6	in	in	ADP
ajm-1749	170	7	bangladesh	bangladesh	NOUN
ajm-1749	170	8	can	can	AUX
ajm-1749	170	9	provide	provide	VERB
ajm-1749	170	10	enough	enough	ADJ
ajm-1749	170	11	quality	quality	NOUN
ajm-1749	170	12	services	service	NOUN
ajm-1749	170	13	.	.	PUNCT
ajm-1749	171	1	empathy	empathy	NOUN
ajm-1749	171	2	to	to	ADP
ajm-1749	171	3	patient	patient	ADJ
ajm-1749	171	4	satisfaction	satisfaction	NOUN
ajm-1749	171	5	(	(	PUNCT
ajm-1749	171	6	h2	h2	NOUN
ajm-1749	171	7	)	)	PUNCT
ajm-1749	171	8	the	the	DET
ajm-1749	171	9	factors	factor	NOUN
ajm-1749	171	10	that	that	PRON
ajm-1749	171	11	are	be	AUX
ajm-1749	171	12	considered	consider	VERB
ajm-1749	171	13	by	by	ADP
ajm-1749	171	14	any	any	DET
ajm-1749	171	15	patient	patient	NOUN
ajm-1749	171	16	to	to	PART
ajm-1749	171	17	have	have	VERB
ajm-1749	171	18	a	a	DET
ajm-1749	171	19	positive	positive	ADJ
ajm-1749	171	20	impression	impression	NOUN
ajm-1749	171	21	on	on	ADP
ajm-1749	171	22	any	any	DET
ajm-1749	171	23	hospital	hospital	NOUN
ajm-1749	171	24	,	,	PUNCT
ajm-1749	171	25	empathy	empathy	NOUN
ajm-1749	171	26	is	be	AUX
ajm-1749	171	27	one	one	NUM
ajm-1749	171	28	of	of	ADP
ajm-1749	171	29	them	they	PRON
ajm-1749	171	30	.	.	PUNCT
ajm-1749	172	1	the	the	DET
ajm-1749	172	2	factors	factor	NOUN
ajm-1749	172	3	that	that	PRON
ajm-1749	172	4	are	be	AUX
ajm-1749	172	5	covered	cover	VERB
ajm-1749	172	6	under	under	ADP
ajm-1749	172	7	this	this	DET
ajm-1749	172	8	part	part	NOUN
ajm-1749	172	9	are	be	AUX
ajm-1749	172	10	:	:	PUNCT
ajm-1749	172	11	exact	exact	ADJ
ajm-1749	172	12	perception	perception	NOUN
ajm-1749	172	13	of	of	ADP
ajm-1749	172	14	doctors	doctor	NOUN
ajm-1749	172	15	on	on	ADP
ajm-1749	172	16	patients	patient	NOUN
ajm-1749	172	17	,	,	PUNCT
ajm-1749	172	18	take	take	VERB
ajm-1749	172	19	care	care	NOUN
ajm-1749	172	20	of	of	ADP
ajm-1749	172	21	patients	patient	NOUN
ajm-1749	172	22	by	by	ADP
ajm-1749	172	23	staff	staff	NOUN
ajm-1749	172	24	and	and	CCONJ
ajm-1749	172	25	nurses	nurse	NOUN
ajm-1749	172	26	,	,	PUNCT
ajm-1749	172	27	maximum	maximum	ADJ
ajm-1749	172	28	effort	effort	NOUN
ajm-1749	172	29	of	of	ADP
ajm-1749	172	30	hospital	hospital	NOUN
ajm-1749	172	31	authority	authority	NOUN
ajm-1749	172	32	to	to	PART
ajm-1749	172	33	cure	cure	VERB
ajm-1749	172	34	patient	patient	NOUN
ajm-1749	172	35	,	,	PUNCT
ajm-1749	172	36	etc	etc	X
ajm-1749	172	37	.	.	X
ajm-1749	173	1	this	this	DET
ajm-1749	173	2	study	study	NOUN
ajm-1749	173	3	found	find	VERB
ajm-1749	173	4	that	that	SCONJ
ajm-1749	173	5	empathy	empathy	NOUN
ajm-1749	173	6	to	to	ADP
ajm-1749	173	7	patient	patient	ADJ
ajm-1749	173	8	satisfaction	satisfaction	NOUN
ajm-1749	173	9	is	be	AUX
ajm-1749	173	10	highly	highly	ADV
ajm-1749	173	11	significant	significant	ADJ
ajm-1749	173	12	at	at	ADP
ajm-1749	173	13	the	the	DET
ajm-1749	173	14	1	1	NUM
ajm-1749	173	15	%	%	NOUN
ajm-1749	173	16	level	level	NOUN
ajm-1749	173	17	of	of	ADP
ajm-1749	173	18	significance	significance	NOUN
ajm-1749	173	19	.	.	PUNCT
ajm-1749	174	1	this	this	PRON
ajm-1749	174	2	means	mean	VERB
ajm-1749	174	3	that	that	SCONJ
ajm-1749	174	4	private	private	ADJ
ajm-1749	174	5	hospitals	hospital	NOUN
ajm-1749	174	6	in	in	ADP
ajm-1749	174	7	bangladesh	bangladesh	NOUN
ajm-1749	174	8	have	have	VERB
ajm-1749	174	9	a	a	DET
ajm-1749	174	10	positive	positive	ADJ
ajm-1749	174	11	impression	impression	NOUN
ajm-1749	174	12	with	with	ADP
ajm-1749	174	13	the	the	DET
ajm-1749	174	14	level	level	NOUN
ajm-1749	174	15	of	of	ADP
ajm-1749	174	16	services	service	NOUN
ajm-1749	174	17	to	to	ADP
ajm-1749	174	18	the	the	DET
ajm-1749	174	19	patients	patient	NOUN
ajm-1749	174	20	.	.	PUNCT
ajm-1749	175	1	tangibility	tangibility	NOUN
ajm-1749	175	2	and	and	CCONJ
ajm-1749	175	3	patient	patient	ADJ
ajm-1749	175	4	satisfaction	satisfaction	NOUN
ajm-1749	175	5	(	(	PUNCT
ajm-1749	175	6	h3	h3	NOUN
ajm-1749	175	7	)	)	PUNCT
ajm-1749	175	8	tangibility	tangibility	NOUN
ajm-1749	175	9	focuses	focus	VERB
ajm-1749	175	10	on	on	ADP
ajm-1749	175	11	infrastructural	infrastructural	ADJ
ajm-1749	175	12	facilities	facility	NOUN
ajm-1749	175	13	.	.	PUNCT
ajm-1749	176	1	the	the	DET
ajm-1749	176	2	factors	factor	NOUN
ajm-1749	176	3	that	that	PRON
ajm-1749	176	4	are	be	AUX
ajm-1749	176	5	covered	cover	VERB
ajm-1749	176	6	under	under	ADP
ajm-1749	176	7	tangibility	tangibility	NOUN
ajm-1749	176	8	are	be	AUX
ajm-1749	176	9	:	:	PUNCT
ajm-1749	176	10	hygiene	hygiene	NOUN
ajm-1749	176	11	and	and	CCONJ
ajm-1749	176	12	health	health	NOUN
ajm-1749	176	13	condition	condition	NOUN
ajm-1749	176	14	,	,	PUNCT
ajm-1749	176	15	proper	proper	ADJ
ajm-1749	176	16	seating	seating	NOUN
ajm-1749	176	17	facilities	facility	NOUN
ajm-1749	176	18	for	for	ADP
ajm-1749	176	19	visitors	visitor	NOUN
ajm-1749	176	20	,	,	PUNCT
ajm-1749	176	21	cleanliness	cleanliness	NOUN
ajm-1749	176	22	of	of	ADP
ajm-1749	176	23	toilets	toilet	NOUN
ajm-1749	176	24	,	,	PUNCT
ajm-1749	176	25	cleanliness	cleanliness	NOUN
ajm-1749	176	26	of	of	ADP
ajm-1749	176	27	the	the	DET
ajm-1749	176	28	patient	patient	NOUN
ajm-1749	176	29	room	room	NOUN
ajm-1749	176	30	,	,	PUNCT
ajm-1749	176	31	facilities	facility	NOUN
ajm-1749	176	32	of	of	ADP
ajm-1749	176	33	hospital	hospital	NOUN
ajm-1749	176	34	�	�	PROPN
ajm-1749	176	35	s	s	PART
ajm-1749	176	36	research	research	NOUN
ajm-1749	176	37	,	,	PUNCT
ajm-1749	176	38	pharmacy	pharmacy	NOUN
ajm-1749	176	39	facilities	facility	NOUN
ajm-1749	176	40	,	,	PUNCT
ajm-1749	176	41	overall	overall	ADJ
ajm-1749	176	42	tangible	tangible	ADJ
ajm-1749	176	43	infrastructure	infrastructure	NOUN
ajm-1749	176	44	,	,	PUNCT
ajm-1749	176	45	etc	etc	X
ajm-1749	176	46	.	.	X
ajm-1749	177	1	this	this	DET
ajm-1749	177	2	study	study	NOUN
ajm-1749	177	3	found	find	VERB
ajm-1749	177	4	that	that	SCONJ
ajm-1749	177	5	tangibility	tangibility	NOUN
ajm-1749	177	6	to	to	PART
ajm-1749	177	7	patient	patient	ADJ
ajm-1749	177	8	satisfaction	satisfaction	NOUN
ajm-1749	177	9	is	be	AUX
ajm-1749	177	10	statistically	statistically	ADV
ajm-1749	177	11	significant	significant	ADJ
ajm-1749	177	12	at	at	ADP
ajm-1749	177	13	the	the	DET
ajm-1749	177	14	5	5	NUM
ajm-1749	177	15	%	%	NOUN
ajm-1749	177	16	level	level	NOUN
ajm-1749	177	17	of	of	ADP
ajm-1749	177	18	significance	significance	NOUN
ajm-1749	177	19	.	.	PUNCT
ajm-1749	178	1	this	this	PRON
ajm-1749	178	2	means	mean	VERB
ajm-1749	178	3	that	that	SCONJ
ajm-1749	178	4	private	private	ADJ
ajm-1749	178	5	hospitals	hospital	NOUN
ajm-1749	178	6	in	in	ADP
ajm-1749	178	7	bangladesh	bangladesh	NOUN
ajm-1749	178	8	have	have	VERB
ajm-1749	178	9	a	a	DET
ajm-1749	178	10	significant	significant	ADJ
ajm-1749	178	11	impact	impact	NOUN
ajm-1749	178	12	of	of	ADP
ajm-1749	178	13	infrastructural	infrastructural	ADJ
ajm-1749	178	14	tangible	tangible	ADJ
ajm-1749	178	15	facilities	facility	NOUN
ajm-1749	178	16	on	on	ADP
ajm-1749	178	17	patient	patient	ADJ
ajm-1749	178	18	satisfaction	satisfaction	NOUN
ajm-1749	178	19	.	.	PUNCT
ajm-1749	179	1	reliability	reliability	NOUN
ajm-1749	179	2	and	and	CCONJ
ajm-1749	179	3	patient	patient	NOUN
ajm-1749	179	4	satisfaction	satisfaction	NOUN
ajm-1749	179	5	(	(	PUNCT
ajm-1749	179	6	h4	h4	PROPN
ajm-1749	179	7	)	)	PUNCT
ajm-1749	179	8	the	the	DET
ajm-1749	179	9	reliability	reliability	NOUN
ajm-1749	179	10	service	service	NOUN
ajm-1749	179	11	quality	quality	NOUN
ajm-1749	179	12	dimension	dimension	NOUN
ajm-1749	179	13	refers	refer	VERB
ajm-1749	179	14	to	to	ADP
ajm-1749	179	15	how	how	SCONJ
ajm-1749	179	16	the	the	DET
ajm-1749	179	17	company	company	NOUN
ajm-1749	179	18	is	be	AUX
ajm-1749	179	19	performing	perform	VERB
ajm-1749	179	20	and	and	CCONJ
ajm-1749	179	21	completing	complete	VERB
ajm-1749	179	22	their	their	PRON
ajm-1749	179	23	promised	promise	VERB
ajm-1749	179	24	service	service	NOUN
ajm-1749	179	25	,	,	PUNCT
ajm-1749	179	26	quality	quality	NOUN
ajm-1749	179	27	and	and	CCONJ
ajm-1749	179	28	accuracy	accuracy	NOUN
ajm-1749	179	29	within	within	ADP
ajm-1749	179	30	the	the	DET
ajm-1749	179	31	given	give	VERB
ajm-1749	179	32	set	set	VERB
ajm-1749	179	33	requirements	requirement	NOUN
ajm-1749	179	34	between	between	ADP
ajm-1749	179	35	the	the	DET
ajm-1749	179	36	company	company	NOUN
ajm-1749	179	37	and	and	CCONJ
ajm-1749	179	38	the	the	DET
ajm-1749	179	39	customer	customer	NOUN
ajm-1749	179	40	.	.	PUNCT
ajm-1749	180	1	reliability	reliability	NOUN
ajm-1749	180	2	is	be	AUX
ajm-1749	180	3	just	just	ADV
ajm-1749	180	4	as	as	ADV
ajm-1749	180	5	important	important	ADJ
ajm-1749	180	6	as	as	ADP
ajm-1749	180	7	a	a	DET
ajm-1749	180	8	goof	goof	NOUN
ajm-1749	180	9	first	first	ADJ
ajm-1749	180	10	hand	hand	NOUN
ajm-1749	180	11	impression	impression	NOUN
ajm-1749	180	12	,	,	PUNCT
ajm-1749	180	13	because	because	SCONJ
ajm-1749	180	14	every	every	DET
ajm-1749	180	15	customer	customer	NOUN
ajm-1749	180	16	wants	want	VERB
ajm-1749	180	17	to	to	PART
ajm-1749	180	18	know	know	VERB
ajm-1749	180	19	if	if	SCONJ
ajm-1749	180	20	their	their	PRON
ajm-1749	180	21	supplier	supplier	NOUN
ajm-1749	180	22	is	be	AUX
ajm-1749	180	23	reliable	reliable	ADJ
ajm-1749	180	24	and	and	CCONJ
ajm-1749	180	25	fulfill	fulfill	VERB
ajm-1749	180	26	the	the	DET
ajm-1749	180	27	set	set	NOUN
ajm-1749	180	28	requirements	requirement	NOUN
ajm-1749	180	29	with	with	ADP
ajm-1749	180	30	satisfaction	satisfaction	NOUN
ajm-1749	180	31	.	.	PUNCT
ajm-1749	181	1	this	this	PRON
ajm-1749	181	2	means	mean	VERB
ajm-1749	181	3	the	the	DET
ajm-1749	181	4	ability	ability	NOUN
ajm-1749	181	5	to	to	PART
ajm-1749	181	6	perform	perform	VERB
ajm-1749	181	7	the	the	DET
ajm-1749	181	8	promised	promise	VERB
ajm-1749	181	9	service	service	NOUN
ajm-1749	181	10	dependably	dependably	ADV
ajm-1749	181	11	and	and	CCONJ
ajm-1749	181	12	accurately	accurately	ADV
ajm-1749	181	13	.	.	PUNCT
ajm-1749	182	1	the	the	DET
ajm-1749	182	2	factors	factor	NOUN
ajm-1749	182	3	that	that	PRON
ajm-1749	182	4	are	be	AUX
ajm-1749	182	5	covered	cover	VERB
ajm-1749	182	6	under	under	ADP
ajm-1749	182	7	74	74	NUM
ajm-1749	182	8	american	american	ADJ
ajm-1749	182	9	journal	journal	NOUN
ajm-1749	182	10	of	of	ADP
ajm-1749	182	11	management	management	NOUN
ajm-1749	182	12	vol	vol	NOUN
ajm-1749	182	13	.	.	PUNCT
ajm-1749	183	1	17(3	17(3	NUM
ajm-1749	183	2	)	)	PUNCT
ajm-1749	183	3	2017	2017	NUM
ajm-1749	183	4	reliability	reliability	NOUN
ajm-1749	183	5	are	be	AUX
ajm-1749	183	6	:	:	PUNCT
ajm-1749	183	7	handling	handle	VERB
ajm-1749	183	8	customer	customer	NOUN
ajm-1749	183	9	service	service	NOUN
ajm-1749	183	10	issues	issue	NOUN
ajm-1749	183	11	,	,	PUNCT
ajm-1749	183	12	providing	provide	VERB
ajm-1749	183	13	services	service	NOUN
ajm-1749	183	14	for	for	ADP
ajm-1749	183	15	the	the	DET
ajm-1749	183	16	first	first	ADJ
ajm-1749	183	17	time	time	NOUN
ajm-1749	183	18	;	;	PUNCT
ajm-1749	183	19	offering	offer	VERB
ajm-1749	183	20	services	service	NOUN
ajm-1749	183	21	on	on	ADP
ajm-1749	183	22	time	time	NOUN
ajm-1749	183	23	,	,	PUNCT
ajm-1749	183	24	and	and	CCONJ
ajm-1749	183	25	maintaining	maintain	VERB
ajm-1749	183	26	a	a	DET
ajm-1749	183	27	record	record	NOUN
ajm-1749	183	28	of	of	ADP
ajm-1749	183	29	error	error	NOUN
ajm-1749	183	30	-	-	PUNCT
ajm-1749	183	31	free	free	ADJ
ajm-1749	183	32	,	,	PUNCT
ajm-1749	183	33	fulfilling	fulfil	VERB
ajm-1749	183	34	right	right	ADJ
ajm-1749	183	35	order	order	NOUN
ajm-1749	183	36	;	;	PUNCT
ajm-1749	183	37	keeping	keep	VERB
ajm-1749	183	38	accurate	accurate	ADJ
ajm-1749	183	39	records	record	NOUN
ajm-1749	183	40	;	;	PUNCT
ajm-1749	183	41	ensuring	ensure	VERB
ajm-1749	183	42	accurate	accurate	ADJ
ajm-1749	183	43	quote	quote	NOUN
ajm-1749	183	44	;	;	PUNCT
ajm-1749	183	45	performing	perform	VERB
ajm-1749	183	46	right	right	ADV
ajm-1749	183	47	in	in	ADP
ajm-1749	183	48	the	the	DET
ajm-1749	183	49	bill	bill	NOUN
ajm-1749	183	50	.	.	PUNCT
ajm-1749	184	1	this	this	DET
ajm-1749	184	2	study	study	NOUN
ajm-1749	184	3	found	find	VERB
ajm-1749	184	4	that	that	SCONJ
ajm-1749	184	5	reliability	reliability	NOUN
ajm-1749	184	6	to	to	PART
ajm-1749	184	7	patient	patient	ADJ
ajm-1749	184	8	satisfaction	satisfaction	NOUN
ajm-1749	184	9	is	be	AUX
ajm-1749	184	10	highly	highly	ADV
ajm-1749	184	11	significant	significant	ADJ
ajm-1749	184	12	at	at	ADP
ajm-1749	184	13	the	the	DET
ajm-1749	184	14	1	1	NUM
ajm-1749	184	15	%	%	NOUN
ajm-1749	184	16	level	level	NOUN
ajm-1749	184	17	of	of	ADP
ajm-1749	184	18	significance	significance	NOUN
ajm-1749	184	19	.	.	PUNCT
ajm-1749	185	1	this	this	PRON
ajm-1749	185	2	means	mean	VERB
ajm-1749	185	3	that	that	SCONJ
ajm-1749	185	4	private	private	ADJ
ajm-1749	185	5	hospitals	hospital	NOUN
ajm-1749	185	6	in	in	ADP
ajm-1749	185	7	bangladesh	bangladesh	NOUN
ajm-1749	185	8	have	have	VERB
ajm-1749	185	9	a	a	DET
ajm-1749	185	10	significant	significant	ADJ
ajm-1749	185	11	level	level	NOUN
ajm-1749	185	12	of	of	ADP
ajm-1749	185	13	accuracy	accuracy	NOUN
ajm-1749	185	14	in	in	ADP
ajm-1749	185	15	delivering	deliver	VERB
ajm-1749	185	16	quality	quality	NOUN
ajm-1749	185	17	services	service	NOUN
ajm-1749	185	18	.	.	PUNCT
ajm-1749	186	1	responsiveness	responsiveness	NOUN
ajm-1749	186	2	and	and	CCONJ
ajm-1749	186	3	patient	patient	ADJ
ajm-1749	186	4	satisfaction	satisfaction	NOUN
ajm-1749	186	5	(	(	PUNCT
ajm-1749	186	6	h5	h5	NOUN
ajm-1749	186	7	)	)	PUNCT
ajm-1749	186	8	responsiveness	responsiveness	NOUN
ajm-1749	186	9	means	mean	VERB
ajm-1749	186	10	the	the	DET
ajm-1749	186	11	willingness	willingness	NOUN
ajm-1749	186	12	to	to	PART
ajm-1749	186	13	help	help	VERB
ajm-1749	186	14	customers	customer	NOUN
ajm-1749	186	15	and	and	CCONJ
ajm-1749	186	16	provide	provide	VERB
ajm-1749	186	17	prompt	prompt	ADJ
ajm-1749	186	18	service	service	NOUN
ajm-1749	186	19	.	.	PUNCT
ajm-1749	187	1	it	it	PRON
ajm-1749	187	2	can	can	AUX
ajm-1749	187	3	also	also	ADV
ajm-1749	187	4	be	be	AUX
ajm-1749	187	5	stated	state	VERB
ajm-1749	187	6	as	as	ADP
ajm-1749	187	7	speed	speed	NOUN
ajm-1749	187	8	and	and	CCONJ
ajm-1749	187	9	timeliness	timeliness	NOUN
ajm-1749	187	10	of	of	ADP
ajm-1749	187	11	service	service	NOUN
ajm-1749	187	12	delivery	delivery	NOUN
ajm-1749	187	13	.	.	PUNCT
ajm-1749	188	1	the	the	DET
ajm-1749	188	2	factors	factor	NOUN
ajm-1749	188	3	that	that	PRON
ajm-1749	188	4	are	be	AUX
ajm-1749	188	5	covered	cover	VERB
ajm-1749	188	6	under	under	ADP
ajm-1749	188	7	tangibility	tangibility	NOUN
ajm-1749	188	8	are	be	AUX
ajm-1749	188	9	:	:	PUNCT
ajm-1749	188	10	processing	process	VERB
ajm-1749	188	11	speed	speed	NOUN
ajm-1749	188	12	and	and	CCONJ
ajm-1749	188	13	service	service	NOUN
ajm-1749	188	14	capabilities	capability	NOUN
ajm-1749	188	15	to	to	PART
ajm-1749	188	16	respond	respond	VERB
ajm-1749	188	17	promptly	promptly	ADV
ajm-1749	188	18	to	to	ADP
ajm-1749	188	19	customer	customer	NOUN
ajm-1749	188	20	service	service	NOUN
ajm-1749	188	21	requests	request	NOUN
ajm-1749	188	22	,	,	PUNCT
ajm-1749	188	23	willingness	willingness	NOUN
ajm-1749	188	24	or	or	CCONJ
ajm-1749	188	25	readiness	readiness	NOUN
ajm-1749	188	26	of	of	ADP
ajm-1749	188	27	employees	employee	NOUN
ajm-1749	188	28	to	to	PART
ajm-1749	188	29	provide	provide	VERB
ajm-1749	188	30	services	service	NOUN
ajm-1749	188	31	,	,	PUNCT
ajm-1749	188	32	understanding	understand	VERB
ajm-1749	188	33	the	the	DET
ajm-1749	188	34	needs	need	NOUN
ajm-1749	188	35	and	and	CCONJ
ajm-1749	188	36	requirements	requirement	NOUN
ajm-1749	188	37	of	of	ADP
ajm-1749	188	38	the	the	DET
ajm-1749	188	39	customer	customer	NOUN
ajm-1749	188	40	,	,	PUNCT
ajm-1749	188	41	ensuring	ensure	VERB
ajm-1749	188	42	easy	easy	ADJ
ajm-1749	188	43	operation	operation	NOUN
ajm-1749	188	44	time	time	NOUN
ajm-1749	188	45	,	,	PUNCT
ajm-1749	188	46	providing	provide	VERB
ajm-1749	188	47	individual	individual	ADJ
ajm-1749	188	48	attention	attention	NOUN
ajm-1749	188	49	by	by	ADP
ajm-1749	188	50	the	the	DET
ajm-1749	188	51	staff	staff	NOUN
ajm-1749	188	52	,	,	PUNCT
ajm-1749	188	53	and	and	CCONJ
ajm-1749	188	54	also	also	ADV
ajm-1749	188	55	giving	give	VERB
ajm-1749	188	56	attention	attention	NOUN
ajm-1749	188	57	to	to	ADP
ajm-1749	188	58	the	the	DET
ajm-1749	188	59	problem	problem	NOUN
ajm-1749	188	60	and	and	CCONJ
ajm-1749	188	61	customers	customer	NOUN
ajm-1749	188	62	'	'	PART
ajm-1749	188	63	safety	safety	NOUN
ajm-1749	188	64	in	in	ADP
ajm-1749	188	65	their	their	PRON
ajm-1749	188	66	dealings	dealing	NOUN
ajm-1749	188	67	.	.	PUNCT
ajm-1749	189	1	this	this	DET
ajm-1749	189	2	study	study	NOUN
ajm-1749	189	3	found	find	VERB
ajm-1749	189	4	that	that	DET
ajm-1749	189	5	responsiveness	responsiveness	NOUN
ajm-1749	189	6	to	to	ADP
ajm-1749	189	7	patient	patient	ADJ
ajm-1749	189	8	satisfaction	satisfaction	NOUN
ajm-1749	189	9	is	be	AUX
ajm-1749	189	10	highly	highly	ADV
ajm-1749	189	11	significant	significant	ADJ
ajm-1749	189	12	at	at	ADP
ajm-1749	189	13	the	the	DET
ajm-1749	189	14	1	1	NUM
ajm-1749	189	15	%	%	NOUN
ajm-1749	189	16	level	level	NOUN
ajm-1749	189	17	of	of	ADP
ajm-1749	189	18	significance	significance	NOUN
ajm-1749	189	19	.	.	PUNCT
ajm-1749	190	1	this	this	PRON
ajm-1749	190	2	means	mean	VERB
ajm-1749	190	3	that	that	SCONJ
ajm-1749	190	4	private	private	ADJ
ajm-1749	190	5	hospitals	hospital	NOUN
ajm-1749	190	6	in	in	ADP
ajm-1749	190	7	bangladesh	bangladesh	NOUN
ajm-1749	190	8	have	have	VERB
ajm-1749	190	9	a	a	DET
ajm-1749	190	10	very	very	ADV
ajm-1749	190	11	strong	strong	ADJ
ajm-1749	190	12	positive	positive	ADJ
ajm-1749	190	13	performance	performance	NOUN
ajm-1749	190	14	for	for	ADP
ajm-1749	190	15	patient	patient	ADJ
ajm-1749	190	16	satisfaction	satisfaction	NOUN
ajm-1749	190	17	by	by	ADP
ajm-1749	190	18	providing	provide	VERB
ajm-1749	190	19	prompt	prompt	ADJ
ajm-1749	190	20	and	and	CCONJ
ajm-1749	190	21	timely	timely	ADJ
ajm-1749	190	22	services	service	NOUN
ajm-1749	190	23	to	to	ADP
ajm-1749	190	24	the	the	DET
ajm-1749	190	25	patients	patient	NOUN
ajm-1749	190	26	.	.	PUNCT
ajm-1749	191	1	conclusions	conclusion	NOUN
ajm-1749	191	2	and	and	CCONJ
ajm-1749	191	3	recommendations	recommendation	NOUN
ajm-1749	191	4	the	the	DET
ajm-1749	191	5	aim	aim	NOUN
ajm-1749	191	6	of	of	ADP
ajm-1749	191	7	this	this	DET
ajm-1749	191	8	study	study	NOUN
ajm-1749	191	9	was	be	AUX
ajm-1749	191	10	to	to	PART
ajm-1749	191	11	assess	assess	VERB
ajm-1749	191	12	service	service	NOUN
ajm-1749	191	13	quality	quality	NOUN
ajm-1749	191	14	dimensions	dimension	NOUN
ajm-1749	191	15	to	to	PART
ajm-1749	191	16	determine	determine	VERB
ajm-1749	191	17	patient	patient	ADJ
ajm-1749	191	18	satisfaction	satisfaction	NOUN
ajm-1749	191	19	with	with	ADP
ajm-1749	191	20	doctors	doctor	NOUN
ajm-1749	191	21	,	,	PUNCT
ajm-1749	191	22	nurse	nurse	NOUN
ajm-1749	191	23	and	and	CCONJ
ajm-1749	191	24	staff	staff	NOUN
ajm-1749	191	25	care	care	NOUN
ajm-1749	191	26	in	in	ADP
ajm-1749	191	27	private	private	ADJ
ajm-1749	191	28	hospitals	hospital	NOUN
ajm-1749	191	29	of	of	ADP
ajm-1749	191	30	bangladesh	bangladesh	NOUN
ajm-1749	191	31	.	.	PUNCT
ajm-1749	192	1	in	in	ADP
ajm-1749	192	2	this	this	DET
ajm-1749	192	3	study	study	NOUN
ajm-1749	192	4	,	,	PUNCT
ajm-1749	192	5	five	five	NUM
ajm-1749	192	6	important	important	ADJ
ajm-1749	192	7	factors	factor	NOUN
ajm-1749	192	8	were	be	AUX
ajm-1749	192	9	identified	identify	VERB
ajm-1749	192	10	through	through	ADP
ajm-1749	192	11	factor	factor	NOUN
ajm-1749	192	12	analysis	analysis	NOUN
ajm-1749	192	13	for	for	ADP
ajm-1749	192	14	patient	patient	ADJ
ajm-1749	192	15	satisfaction	satisfaction	NOUN
ajm-1749	192	16	of	of	ADP
ajm-1749	192	17	private	private	ADJ
ajm-1749	192	18	hospitals	hospital	NOUN
ajm-1749	192	19	.	.	PUNCT
ajm-1749	193	1	here	here	ADV
ajm-1749	193	2	,	,	PUNCT
ajm-1749	193	3	four	four	NUM
ajm-1749	193	4	of	of	ADP
ajm-1749	193	5	them	they	PRON
ajm-1749	193	6	(	(	PUNCT
ajm-1749	193	7	assurance	assurance	NOUN
ajm-1749	193	8	,	,	PUNCT
ajm-1749	193	9	empathy	empathy	NOUN
ajm-1749	193	10	,	,	PUNCT
ajm-1749	193	11	reliability	reliability	NOUN
ajm-1749	193	12	,	,	PUNCT
ajm-1749	193	13	and	and	CCONJ
ajm-1749	193	14	responsiveness	responsiveness	NOUN
ajm-1749	193	15	)	)	PUNCT
ajm-1749	193	16	were	be	AUX
ajm-1749	193	17	found	find	VERB
ajm-1749	193	18	highly	highly	ADV
ajm-1749	193	19	significant	significant	ADJ
ajm-1749	193	20	to	to	ADP
ajm-1749	193	21	patient	patient	ADJ
ajm-1749	193	22	satisfaction	satisfaction	NOUN
ajm-1749	193	23	and	and	CCONJ
ajm-1749	193	24	another	another	DET
ajm-1749	193	25	one	one	NOUN
ajm-1749	193	26	(	(	PUNCT
ajm-1749	193	27	tangibility	tangibility	NOUN
ajm-1749	193	28	)	)	PUNCT
ajm-1749	193	29	was	be	AUX
ajm-1749	193	30	found	find	VERB
ajm-1749	193	31	statistically	statistically	ADV
ajm-1749	193	32	significant	significant	ADJ
ajm-1749	193	33	.	.	PUNCT
ajm-1749	194	1	the	the	DET
ajm-1749	194	2	study	study	NOUN
ajm-1749	194	3	tried	try	VERB
ajm-1749	194	4	to	to	PART
ajm-1749	194	5	compose	compose	VERB
ajm-1749	194	6	a	a	DET
ajm-1749	194	7	conceptual	conceptual	ADJ
ajm-1749	194	8	model	model	NOUN
ajm-1749	194	9	that	that	PRON
ajm-1749	194	10	would	would	AUX
ajm-1749	194	11	better	well	ADV
ajm-1749	194	12	predict	predict	VERB
ajm-1749	194	13	and	and	CCONJ
ajm-1749	194	14	explain	explain	VERB
ajm-1749	194	15	service	service	NOUN
ajm-1749	194	16	quality	quality	NOUN
ajm-1749	194	17	dimensions	dimension	NOUN
ajm-1749	194	18	to	to	ADP
ajm-1749	194	19	patient	patient	ADJ
ajm-1749	194	20	satisfaction	satisfaction	NOUN
ajm-1749	194	21	in	in	ADP
ajm-1749	194	22	the	the	DET
ajm-1749	194	23	health	health	NOUN
ajm-1749	194	24	care	care	NOUN
ajm-1749	194	25	context	context	NOUN
ajm-1749	194	26	.	.	PUNCT
ajm-1749	195	1	the	the	DET
ajm-1749	195	2	model	model	NOUN
ajm-1749	195	3	was	be	AUX
ajm-1749	195	4	evaluated	evaluate	VERB
ajm-1749	195	5	based	base	VERB
ajm-1749	195	6	on	on	ADP
ajm-1749	195	7	data	datum	NOUN
ajm-1749	195	8	collected	collect	VERB
ajm-1749	195	9	from	from	ADP
ajm-1749	195	10	400	400	NUM
ajm-1749	195	11	respondents	respondent	NOUN
ajm-1749	195	12	.	.	PUNCT
ajm-1749	196	1	the	the	DET
ajm-1749	196	2	patient	patient	ADJ
ajm-1749	196	3	satisfaction	satisfaction	NOUN
ajm-1749	196	4	accounted	account	VERB
ajm-1749	196	5	for	for	ADP
ajm-1749	196	6	61.9	61.9	NUM
ajm-1749	196	7	percent	percent	NOUN
ajm-1749	196	8	of	of	ADP
ajm-1749	196	9	the	the	DET
ajm-1749	196	10	variance	variance	NOUN
ajm-1749	196	11	explained	explain	VERB
ajm-1749	196	12	.	.	PUNCT
ajm-1749	197	1	this	this	DET
ajm-1749	197	2	study	study	NOUN
ajm-1749	197	3	finds	find	VERB
ajm-1749	197	4	that	that	SCONJ
ajm-1749	197	5	the	the	DET
ajm-1749	197	6	patients	patient	NOUN
ajm-1749	197	7	are	be	AUX
ajm-1749	197	8	concerned	concerned	ADJ
ajm-1749	197	9	about	about	ADP
ajm-1749	197	10	getting	get	VERB
ajm-1749	197	11	special	special	ADJ
ajm-1749	197	12	attention	attention	NOUN
ajm-1749	197	13	to	to	ADP
ajm-1749	197	14	emergency	emergency	NOUN
ajm-1749	197	15	cases	case	NOUN
ajm-1749	197	16	,	,	PUNCT
ajm-1749	197	17	doctors	doctor	NOUN
ajm-1749	197	18	,	,	PUNCT
ajm-1749	197	19	staffs	staff	NOUN
ajm-1749	197	20	and	and	CCONJ
ajm-1749	197	21	nurses	nurse	NOUN
ajm-1749	197	22	�	�	PROPN
ajm-1749	197	23	care	care	VERB
ajm-1749	197	24	the	the	DET
ajm-1749	197	25	patient	patient	NOUN
ajm-1749	197	26	as	as	ADP
ajm-1749	197	27	special	special	ADJ
ajm-1749	197	28	treatment	treatment	NOUN
ajm-1749	197	29	is	be	AUX
ajm-1749	197	30	very	very	ADV
ajm-1749	197	31	crucial	crucial	ADJ
ajm-1749	197	32	to	to	ADP
ajm-1749	197	33	emergency	emergency	NOUN
ajm-1749	197	34	cases	case	NOUN
ajm-1749	197	35	.	.	PUNCT
ajm-1749	198	1	they	they	PRON
ajm-1749	198	2	seek	seek	VERB
ajm-1749	198	3	accuracy	accuracy	NOUN
ajm-1749	198	4	in	in	ADP
ajm-1749	198	5	lab	lab	NOUN
ajm-1749	198	6	reports	report	NOUN
ajm-1749	198	7	,	,	PUNCT
ajm-1749	198	8	on	on	ADP
ajm-1749	198	9	time	time	NOUN
ajm-1749	198	10	delivery	delivery	NOUN
ajm-1749	198	11	of	of	ADP
ajm-1749	198	12	reports	report	NOUN
ajm-1749	198	13	,	,	PUNCT
ajm-1749	198	14	desire	desire	VERB
ajm-1749	198	15	to	to	PART
ajm-1749	198	16	be	be	AUX
ajm-1749	198	17	observed	observe	VERB
ajm-1749	198	18	at	at	ADP
ajm-1749	198	19	promised	promise	VERB
ajm-1749	198	20	time	time	NOUN
ajm-1749	198	21	,	,	PUNCT
ajm-1749	198	22	and	and	CCONJ
ajm-1749	198	23	appointment	appointment	NOUN
ajm-1749	198	24	based	base	VERB
ajm-1749	198	25	treatment	treatment	NOUN
ajm-1749	198	26	as	as	SCONJ
ajm-1749	198	27	people	people	NOUN
ajm-1749	198	28	want	want	VERB
ajm-1749	198	29	their	their	PRON
ajm-1749	198	30	time	time	NOUN
ajm-1749	198	31	being	be	AUX
ajm-1749	198	32	valued	value	VERB
ajm-1749	198	33	.	.	PUNCT
ajm-1749	199	1	people	people	NOUN
ajm-1749	199	2	who	who	PRON
ajm-1749	199	3	visit	visit	VERB
ajm-1749	199	4	private	private	ADJ
ajm-1749	199	5	hospitals	hospital	NOUN
ajm-1749	199	6	are	be	AUX
ajm-1749	199	7	usually	usually	ADV
ajm-1749	199	8	solvent	solvent	ADJ
ajm-1749	199	9	.	.	PUNCT
ajm-1749	200	1	that	that	DET
ajm-1749	200	2	�	�	PROPN
ajm-1749	200	3	s	s	PART
ajm-1749	200	4	why	why	SCONJ
ajm-1749	200	5	,	,	PUNCT
ajm-1749	200	6	timeliness	timeliness	NOUN
ajm-1749	200	7	and	and	CCONJ
ajm-1749	200	8	accuracy	accuracy	NOUN
ajm-1749	200	9	is	be	AUX
ajm-1749	200	10	being	be	AUX
ajm-1749	200	11	highly	highly	ADV
ajm-1749	200	12	valued	value	VERB
ajm-1749	200	13	by	by	ADP
ajm-1749	200	14	them	they	PRON
ajm-1749	200	15	.	.	PUNCT
ajm-1749	201	1	patients	patient	NOUN
ajm-1749	201	2	also	also	ADV
ajm-1749	201	3	think	think	VERB
ajm-1749	201	4	in	in	ADP
ajm-1749	201	5	terms	term	NOUN
ajm-1749	201	6	of	of	ADP
ajm-1749	201	7	emotions	emotion	NOUN
ajm-1749	201	8	as	as	SCONJ
ajm-1749	201	9	they	they	PRON
ajm-1749	201	10	observe	observe	VERB
ajm-1749	201	11	whether	whether	SCONJ
ajm-1749	201	12	doctors	doctor	NOUN
ajm-1749	201	13	have	have	VERB
ajm-1749	201	14	genuine	genuine	ADJ
ajm-1749	201	15	concern	concern	NOUN
ajm-1749	201	16	about	about	ADP
ajm-1749	201	17	patients	patient	NOUN
ajm-1749	201	18	,	,	PUNCT
ajm-1749	201	19	or	or	CCONJ
ajm-1749	201	20	whether	whether	SCONJ
ajm-1749	201	21	they	they	PRON
ajm-1749	201	22	efficiently	efficiently	ADV
ajm-1749	201	23	respond	respond	VERB
ajm-1749	201	24	to	to	ADP
ajm-1749	201	25	the	the	DET
ajm-1749	201	26	patients	patient	NOUN
ajm-1749	201	27	,	,	PUNCT
ajm-1749	201	28	or	or	CCONJ
ajm-1749	201	29	whether	whether	SCONJ
ajm-1749	201	30	they	they	PRON
ajm-1749	201	31	are	be	AUX
ajm-1749	201	32	willing	willing	ADJ
ajm-1749	201	33	to	to	PART
ajm-1749	201	34	help	help	VERB
ajm-1749	201	35	the	the	DET
ajm-1749	201	36	patients	patient	NOUN
ajm-1749	201	37	.	.	PUNCT
ajm-1749	202	1	most	most	ADV
ajm-1749	202	2	importantly	importantly	ADV
ajm-1749	202	3	patients	patient	NOUN
ajm-1749	202	4	seek	seek	VERB
ajm-1749	202	5	good	good	ADJ
ajm-1749	202	6	hygienic	hygienic	ADJ
ajm-1749	202	7	conditions	condition	NOUN
ajm-1749	202	8	,	,	PUNCT
ajm-1749	202	9	cleanliness	cleanliness	NOUN
ajm-1749	202	10	in	in	ADP
ajm-1749	202	11	wards	ward	NOUN
ajm-1749	202	12	/	/	SYM
ajm-1749	202	13	rooms	room	NOUN
ajm-1749	202	14	(	(	PUNCT
ajm-1749	202	15	sheets	sheet	NOUN
ajm-1749	202	16	,	,	PUNCT
ajm-1749	202	17	floor	floor	NOUN
ajm-1749	202	18	)	)	PUNCT
ajm-1749	202	19	,	,	PUNCT
ajm-1749	202	20	and	and	CCONJ
ajm-1749	202	21	healthy	healthy	ADJ
ajm-1749	202	22	environment	environment	NOUN
ajm-1749	202	23	at	at	ADP
ajm-1749	202	24	hospitals	hospital	NOUN
ajm-1749	202	25	.	.	PUNCT
ajm-1749	203	1	environmental	environmental	ADJ
ajm-1749	203	2	cleanliness	cleanliness	NOUN
ajm-1749	203	3	is	be	AUX
ajm-1749	203	4	needed	need	VERB
ajm-1749	203	5	in	in	ADP
ajm-1749	203	6	every	every	DET
ajm-1749	203	7	hospital	hospital	NOUN
ajm-1749	203	8	,	,	PUNCT
ajm-1749	203	9	but	but	CCONJ
ajm-1749	203	10	when	when	SCONJ
ajm-1749	203	11	patients	patient	NOUN
ajm-1749	203	12	are	be	AUX
ajm-1749	203	13	in	in	ADP
ajm-1749	203	14	private	private	ADJ
ajm-1749	203	15	hospitals	hospital	NOUN
ajm-1749	203	16	,	,	PUNCT
ajm-1749	203	17	they	they	PRON
ajm-1749	203	18	seek	seek	VERB
ajm-1749	203	19	these	these	DET
ajm-1749	203	20	cleanliness	cleanliness	NOUN
ajm-1749	203	21	related	relate	VERB
ajm-1749	203	22	factors	factor	NOUN
ajm-1749	203	23	significantly	significantly	ADV
ajm-1749	203	24	.	.	PUNCT
ajm-1749	204	1	in	in	ADP
ajm-1749	204	2	addition	addition	NOUN
ajm-1749	204	3	to	to	ADP
ajm-1749	204	4	that	that	PRON
ajm-1749	204	5	they	they	PRON
ajm-1749	204	6	want	want	VERB
ajm-1749	204	7	good	good	ADJ
ajm-1749	204	8	feedback	feedback	NOUN
ajm-1749	204	9	mechanism	mechanism	NOUN
ajm-1749	204	10	,	,	PUNCT
ajm-1749	204	11	and	and	CCONJ
ajm-1749	204	12	waiting	wait	VERB
ajm-1749	204	13	facilities	facility	NOUN
ajm-1749	204	14	for	for	ADP
ajm-1749	204	15	attendants	attendant	NOUN
ajm-1749	204	16	and	and	CCONJ
ajm-1749	204	17	patients	patient	NOUN
ajm-1749	204	18	as	as	SCONJ
ajm-1749	204	19	they	they	PRON
ajm-1749	204	20	want	want	VERB
ajm-1749	204	21	to	to	PART
ajm-1749	204	22	remain	remain	VERB
ajm-1749	204	23	pressure	pressure	NOUN
ajm-1749	204	24	free	free	ADJ
ajm-1749	204	25	physically	physically	ADV
ajm-1749	204	26	and	and	CCONJ
ajm-1749	204	27	mentally	mentally	ADV
ajm-1749	204	28	.	.	PUNCT
ajm-1749	205	1	this	this	DET
ajm-1749	205	2	study	study	NOUN
ajm-1749	205	3	suggests	suggest	VERB
ajm-1749	205	4	that	that	SCONJ
ajm-1749	205	5	for	for	ADP
ajm-1749	205	6	ensuring	ensure	VERB
ajm-1749	205	7	better	well	ADJ
ajm-1749	205	8	patient	patient	ADJ
ajm-1749	205	9	satisfaction	satisfaction	NOUN
ajm-1749	205	10	,	,	PUNCT
ajm-1749	205	11	factors	factor	NOUN
ajm-1749	205	12	like	like	VERB
ajm-1749	205	13	:	:	PUNCT
ajm-1749	205	14	special	special	ADJ
ajm-1749	205	15	attention	attention	NOUN
ajm-1749	205	16	to	to	ADP
ajm-1749	205	17	emergency	emergency	NOUN
ajm-1749	205	18	patients	patient	NOUN
ajm-1749	205	19	,	,	PUNCT
ajm-1749	205	20	accuracy	accuracy	NOUN
ajm-1749	205	21	in	in	ADP
ajm-1749	205	22	lab	lab	NOUN
ajm-1749	205	23	reports	report	NOUN
ajm-1749	205	24	,	,	PUNCT
ajm-1749	205	25	doctors	doctor	NOUN
ajm-1749	205	26	/	/	SYM
ajm-1749	205	27	staff	staff	NOUN
ajm-1749	205	28	observe	observe	VERB
ajm-1749	205	29	patients	patient	NOUN
ajm-1749	205	30	timely	timely	ADV
ajm-1749	205	31	,	,	PUNCT
ajm-1749	205	32	appointment	appointment	NOUN
ajm-1749	205	33	based	base	VERB
ajm-1749	205	34	observation	observation	NOUN
ajm-1749	205	35	,	,	PUNCT
ajm-1749	205	36	hygienic	hygienic	ADJ
ajm-1749	205	37	environment	environment	NOUN
ajm-1749	205	38	,	,	PUNCT
ajm-1749	205	39	and	and	CCONJ
ajm-1749	205	40	on	on	ADP
ajm-1749	205	41	time	time	NOUN
ajm-1749	205	42	delivery	delivery	NOUN
ajm-1749	205	43	of	of	ADP
ajm-1749	205	44	reports	report	NOUN
ajm-1749	205	45	should	should	AUX
ajm-1749	205	46	be	be	AUX
ajm-1749	205	47	provided	provide	VERB
ajm-1749	205	48	as	as	SCONJ
ajm-1749	205	49	all	all	DET
ajm-1749	205	50	these	these	DET
ajm-1749	205	51	factors	factor	NOUN
ajm-1749	205	52	has	have	VERB
ajm-1749	205	53	more	more	ADJ
ajm-1749	205	54	than	than	ADP
ajm-1749	205	55	0.8	0.8	NUM
ajm-1749	205	56	loadings	loading	NOUN
ajm-1749	205	57	(	(	PUNCT
ajm-1749	205	58	table	table	NOUN
ajm-1749	205	59	4	4	NUM
ajm-1749	205	60	)	)	PUNCT
ajm-1749	205	61	.	.	PUNCT
ajm-1749	206	1	scope	scope	NOUN
ajm-1749	206	2	for	for	ADP
ajm-1749	206	3	future	future	ADJ
ajm-1749	206	4	study	study	NOUN
ajm-1749	206	5	this	this	DET
ajm-1749	206	6	study	study	NOUN
ajm-1749	206	7	was	be	AUX
ajm-1749	206	8	conducted	conduct	VERB
ajm-1749	206	9	based	base	VERB
ajm-1749	206	10	on	on	ADP
ajm-1749	206	11	three	three	NUM
ajm-1749	206	12	hospitals	hospital	NOUN
ajm-1749	206	13	only	only	ADV
ajm-1749	206	14	.	.	PUNCT
ajm-1749	207	1	therefore	therefore	ADV
ajm-1749	207	2	,	,	PUNCT
ajm-1749	207	3	there	there	PRON
ajm-1749	207	4	is	be	VERB
ajm-1749	207	5	an	an	DET
ajm-1749	207	6	ample	ample	ADJ
ajm-1749	207	7	scope	scope	NOUN
ajm-1749	207	8	to	to	PART
ajm-1749	207	9	conduct	conduct	VERB
ajm-1749	207	10	further	further	ADJ
ajm-1749	207	11	study	study	NOUN
ajm-1749	207	12	by	by	ADP
ajm-1749	207	13	taking	take	VERB
ajm-1749	207	14	more	more	ADJ
ajm-1749	207	15	variables	variable	NOUN
ajm-1749	207	16	into	into	ADP
ajm-1749	207	17	account	account	NOUN
ajm-1749	207	18	for	for	ADP
ajm-1749	207	19	more	more	ADV
ajm-1749	207	20	accurate	accurate	ADJ
ajm-1749	207	21	results	result	NOUN
ajm-1749	207	22	of	of	ADP
ajm-1749	207	23	patient	patient	ADJ
ajm-1749	207	24	satisfaction	satisfaction	NOUN
ajm-1749	207	25	of	of	ADP
ajm-1749	207	26	private	private	ADJ
ajm-1749	207	27	hospitals	hospital	NOUN
ajm-1749	207	28	.	.	PUNCT
ajm-1749	208	1	american	american	PROPN
ajm-1749	208	2	journal	journal	PROPN
ajm-1749	208	3	of	of	ADP
ajm-1749	208	4	management	management	NOUN
ajm-1749	208	5	vol	vol	NOUN
ajm-1749	208	6	.	.	PUNCT
ajm-1749	209	1	17(3	17(3	NUM
ajm-1749	209	2	)	)	PUNCT
ajm-1749	209	3	2017	2017	NUM
ajm-1749	209	4	75	75	NUM
ajm-1749	209	5	acknowledgements	acknowledgement	NOUN
ajm-1749	209	6	this	this	DET
ajm-1749	209	7	study	study	NOUN
ajm-1749	209	8	is	be	AUX
ajm-1749	209	9	a	a	DET
ajm-1749	209	10	self	self	NOUN
ajm-1749	209	11	-	-	PUNCT
ajm-1749	209	12	funded	fund	VERB
ajm-1749	209	13	research	research	NOUN
ajm-1749	209	14	project	project	NOUN
ajm-1749	209	15	and	and	CCONJ
ajm-1749	209	16	all	all	DET
ajm-1749	209	17	the	the	DET
ajm-1749	209	18	costs	cost	NOUN
ajm-1749	209	19	,	,	PUNCT
ajm-1749	209	20	thereby	thereby	ADV
ajm-1749	209	21	,	,	PUNCT
ajm-1749	209	22	are	be	AUX
ajm-1749	209	23	borne	bear	VERB
ajm-1749	209	24	by	by	ADP
ajm-1749	209	25	the	the	DET
ajm-1749	209	26	authors	author	NOUN
ajm-1749	209	27	of	of	ADP
ajm-1749	209	28	the	the	DET
ajm-1749	209	29	study	study	NOUN
ajm-1749	209	30	.	.	PUNCT
ajm-1749	210	1	references	reference	NOUN
ajm-1749	210	2	aga	aga	PROPN
ajm-1749	210	3	,	,	PUNCT
ajm-1749	210	4	m.	m.	PROPN
ajm-1749	210	5	&	&	CCONJ
ajm-1749	210	6	safakli	safakli	PROPN
ajm-1749	210	7	.	.	PUNCT
ajm-1749	211	1	(	(	PUNCT
ajm-1749	211	2	2007	2007	NUM
ajm-1749	211	3	)	)	PUNCT
ajm-1749	211	4	.	.	PUNCT
ajm-1749	212	1	an	an	DET
ajm-1749	212	2	empirical	empirical	ADJ
ajm-1749	212	3	investigation	investigation	NOUN
ajm-1749	212	4	of	of	ADP
ajm-1749	212	5	service	service	NOUN
ajm-1749	212	6	quality	quality	NOUN
ajm-1749	212	7	and	and	CCONJ
ajm-1749	212	8	customer	customer	NOUN
ajm-1749	212	9	satisfaction	satisfaction	NOUN
ajm-1749	212	10	in	in	ADP
ajm-1749	212	11	professional	professional	ADJ
ajm-1749	212	12	accounting	accounting	NOUN
ajm-1749	212	13	firms	firm	NOUN
ajm-1749	212	14	:	:	PUNCT
ajm-1749	212	15	evidence	evidence	NOUN
ajm-1749	212	16	from	from	ADP
ajm-1749	212	17	north	north	PROPN
ajm-1749	212	18	cyprus	cyprus	PROPN
ajm-1749	212	19	.	.	PUNCT
ajm-1749	213	1	problems	problem	NOUN
ajm-1749	213	2	and	and	CCONJ
ajm-1749	213	3	perspectives	perspective	NOUN
ajm-1749	213	4	in	in	ADP
ajm-1749	213	5	management	management	NOUN
ajm-1749	213	6	,	,	PUNCT
ajm-1749	213	7	5	5	NUM
ajm-1749	213	8	,	,	PUNCT
ajm-1749	213	9	84	84	NUM
ajm-1749	213	10	-	-	SYM
ajm-1749	213	11	98	98	NUM
ajm-1749	213	12	.	.	PUNCT
ajm-1749	214	1	andaleeb	andaleeb	PROPN
ajm-1749	214	2	,	,	PUNCT
ajm-1749	214	3	s.	s.	PROPN
ajm-1749	214	4	s.	s.	PROPN
ajm-1749	214	5	(	(	PUNCT
ajm-1749	214	6	2000	2000	NUM
ajm-1749	214	7	)	)	PUNCT
ajm-1749	214	8	.	.	PUNCT
ajm-1749	215	1	service	service	NOUN
ajm-1749	215	2	quality	quality	NOUN
ajm-1749	215	3	in	in	ADP
ajm-1749	215	4	public	public	ADJ
ajm-1749	215	5	and	and	CCONJ
ajm-1749	215	6	private	private	ADJ
ajm-1749	215	7	hospitals	hospital	NOUN
ajm-1749	215	8	in	in	ADP
ajm-1749	215	9	urban	urban	ADJ
ajm-1749	215	10	bangladesh	bangladesh	PROPN
ajm-1749	215	11	:	:	PUNCT
ajm-1749	215	12	a	a	DET
ajm-1749	215	13	comparative	comparative	ADJ
ajm-1749	215	14	study	study	NOUN
ajm-1749	215	15	.	.	PUNCT
ajm-1749	216	1	health	health	NOUN
ajm-1749	216	2	policy	policy	NOUN
ajm-1749	216	3	,	,	PUNCT
ajm-1749	216	4	53	53	NUM
ajm-1749	216	5	,	,	PUNCT
ajm-1749	216	6	25	25	NUM
ajm-1749	216	7	-	-	SYM
ajm-1749	216	8	37	37	NUM
ajm-1749	216	9	.	.	PUNCT
ajm-1749	217	1	andaleeb	andaleeb	PROPN
ajm-1749	217	2	,	,	PUNCT
ajm-1749	217	3	s.	s.	PROPN
ajm-1749	217	4	s.	s.	PROPN
ajm-1749	217	5	(	(	PUNCT
ajm-1749	217	6	2001	2001	NUM
ajm-1749	217	7	)	)	PUNCT
ajm-1749	217	8	.	.	PUNCT
ajm-1749	218	1	service	service	NOUN
ajm-1749	218	2	quality	quality	NOUN
ajm-1749	218	3	perceptions	perception	NOUN
ajm-1749	218	4	and	and	CCONJ
ajm-1749	218	5	patient	patient	ADJ
ajm-1749	218	6	satisfaction	satisfaction	NOUN
ajm-1749	218	7	:	:	PUNCT
ajm-1749	218	8	a	a	DET
ajm-1749	218	9	study	study	NOUN
ajm-1749	218	10	of	of	ADP
ajm-1749	218	11	hospitals	hospital	NOUN
ajm-1749	218	12	in	in	ADP
ajm-1749	218	13	a	a	DET
ajm-1749	218	14	developing	develop	VERB
ajm-1749	218	15	country	country	NOUN
ajm-1749	218	16	.	.	PUNCT
ajm-1749	219	1	social	social	ADJ
ajm-1749	219	2	science	science	NOUN
ajm-1749	219	3	and	and	CCONJ
ajm-1749	219	4	medicine	medicine	NOUN
ajm-1749	219	5	,	,	PUNCT
ajm-1749	219	6	52	52	NUM
ajm-1749	219	7	,	,	PUNCT
ajm-1749	219	8	13591370	13591370	NUM
ajm-1749	219	9	.	.	PUNCT
ajm-1749	220	1	arambewela	arambewela	PROPN
ajm-1749	220	2	,	,	PUNCT
ajm-1749	220	3	r.	r.	PROPN
ajm-1749	220	4	,	,	PUNCT
ajm-1749	220	5	&	&	CCONJ
ajm-1749	220	6	hall	hall	PROPN
ajm-1749	220	7	,	,	PUNCT
ajm-1749	220	8	j.	j.	PROPN
ajm-1749	220	9	(	(	PUNCT
ajm-1749	220	10	2006	2006	NUM
ajm-1749	220	11	)	)	PUNCT
ajm-1749	220	12	.	.	PUNCT
ajm-1749	221	1	a	a	DET
ajm-1749	221	2	comparative	comparative	ADJ
ajm-1749	221	3	analysis	analysis	NOUN
ajm-1749	221	4	of	of	ADP
ajm-1749	221	5	international	international	ADJ
ajm-1749	221	6	education	education	NOUN
ajm-1749	221	7	satisfaction	satisfaction	NOUN
ajm-1749	221	8	usingservqual	usingservqual	ADJ
ajm-1749	221	9	.	.	PUNCT
ajm-1749	222	1	journal	journal	PROPN
ajm-1749	222	2	of	of	ADP
ajm-1749	222	3	services	service	NOUN
ajm-1749	222	4	research	research	NOUN
ajm-1749	222	5	,	,	PUNCT
ajm-1749	222	6	6	6	NUM
ajm-1749	222	7	,	,	PUNCT
ajm-1749	222	8	special	special	ADJ
ajm-1749	222	9	issue	issue	NOUN
ajm-1749	222	10	(	(	PUNCT
ajm-1749	222	11	july	july	PROPN
ajm-1749	222	12	)	)	PUNCT
ajm-1749	222	13	,	,	PUNCT
ajm-1749	222	14	142	142	NUM
ajm-1749	222	15	-	-	SYM
ajm-1749	222	16	163	163	NUM
ajm-1749	222	17	.	.	PUNCT
ajm-1749	223	1	bakar	bakar	NOUN
ajm-1749	223	2	,	,	PUNCT
ajm-1749	223	3	c.	c.	PROPN
ajm-1749	223	4	,	,	PUNCT
ajm-1749	223	5	akgun	akgun	PROPN
ajm-1749	223	6	,	,	PUNCT
ajm-1749	223	7	s.	s.	PROPN
ajm-1749	223	8	h.	h.	PROPN
ajm-1749	223	9	,	,	PUNCT
ajm-1749	223	10	&	&	CCONJ
ajm-1749	223	11	assaf	assaf	PROPN
ajm-1749	223	12	,	,	PUNCT
ajm-1749	223	13	a.	a.	PROPN
ajm-1749	223	14	f.	f.	PROPN
ajm-1749	223	15	a.	a.	PROPN
ajm-1749	223	16	(	(	PUNCT
ajm-1749	223	17	2008	2008	NUM
ajm-1749	223	18	)	)	PUNCT
ajm-1749	223	19	.	.	PUNCT
ajm-1749	224	1	the	the	DET
ajm-1749	224	2	role	role	NOUN
ajm-1749	224	3	of	of	ADP
ajm-1749	224	4	expectations	expectation	NOUN
ajm-1749	224	5	in	in	ADP
ajm-1749	224	6	patient	patient	ADJ
ajm-1749	224	7	assessments	assessment	NOUN
ajm-1749	224	8	of	of	ADP
ajm-1749	224	9	hospital	hospital	NOUN
ajm-1749	224	10	care	care	NOUN
ajm-1749	224	11	.	.	PUNCT
ajm-1749	225	1	international	international	ADJ
ajm-1749	225	2	journal	journal	PROPN
ajm-1749	225	3	of	of	ADP
ajm-1749	225	4	health	health	PROPN
ajm-1749	225	5	care	care	NOUN
ajm-1749	225	6	quality	quality	NOUN
ajm-1749	225	7	assurance	assurance	NOUN
ajm-1749	225	8	,	,	PUNCT
ajm-1749	225	9	21(4	21(4	NUM
ajm-1749	225	10	)	)	PUNCT
ajm-1749	225	11	,	,	PUNCT
ajm-1749	225	12	343355	343355	NUM
ajm-1749	225	13	.	.	PUNCT
ajm-1749	226	1	bauer	bauer	PROPN
ajm-1749	226	2	,	,	PUNCT
ajm-1749	226	3	j.e	j.e	PROPN
ajm-1749	226	4	.	.	PROPN
ajm-1749	226	5	,	,	PUNCT
ajm-1749	226	6	duffy	duffy	PROPN
ajm-1749	226	7	,	,	PUNCT
ajm-1749	226	8	g.l	g.l	PROPN
ajm-1749	226	9	.	.	PROPN
ajm-1749	226	10	&	&	CCONJ
ajm-1749	226	11	westcott	westcott	PROPN
ajm-1749	226	12	,	,	PUNCT
ajm-1749	226	13	r.	r.	PROPN
ajm-1749	226	14	(	(	PUNCT
ajm-1749	226	15	2006	2006	NUM
ajm-1749	226	16	)	)	PUNCT
ajm-1749	226	17	.	.	PUNCT
ajm-1749	227	1	the	the	DET
ajm-1749	227	2	quality	quality	NOUN
ajm-1749	227	3	improvement	improvement	NOUN
ajm-1749	227	4	handbook	handbook	NOUN
ajm-1749	227	5	,	,	PUNCT
ajm-1749	227	6	asq	asq	PROPN
ajm-1749	227	7	quality	quality	PROPN
ajm-1749	227	8	press	press	PROPN
ajm-1749	227	9	milwaukee	milwaukee	PROPN
ajm-1749	227	10	,	,	PUNCT
ajm-1749	227	11	wi	wi	PROPN
ajm-1749	227	12	.	.	PUNCT
ajm-1749	227	13	bergman	bergman	PROPN
ajm-1749	227	14	,	,	PUNCT
ajm-1749	227	15	b.	b.	PROPN
ajm-1749	227	16	and	and	CCONJ
ajm-1749	227	17	klefsjo	klefsjo	PROPN
ajm-1749	227	18	,	,	PUNCT
ajm-1749	227	19	b.	b.	PROPN
ajm-1749	227	20	(	(	PUNCT
ajm-1749	227	21	1994	1994	NUM
ajm-1749	227	22	)	)	PUNCT
ajm-1749	227	23	.	.	PUNCT
ajm-1749	228	1	quality	quality	NOUN
ajm-1749	228	2	:	:	PUNCT
ajm-1749	228	3	from	from	ADP
ajm-1749	228	4	customer	customer	NOUN
ajm-1749	228	5	needs	need	VERB
ajm-1749	228	6	to	to	ADP
ajm-1749	228	7	customer	customer	NOUN
ajm-1749	228	8	satisfaction	satisfaction	NOUN
ajm-1749	228	9	,	,	PUNCT
ajm-1749	228	10	student	student	NOUN
ajm-1749	228	11	litterateur	litterateur	PROPN
ajm-1749	228	12	,	,	PUNCT
ajm-1749	228	13	lund	lund	PROPN
ajm-1749	228	14	.	.	PUNCT
ajm-1749	229	1	chow	chow	PROPN
ajm-1749	229	2	,	,	PUNCT
ajm-1749	229	3	w.	w.	PROPN
ajm-1749	229	4	s.	s.	PROPN
ajm-1749	229	5	,	,	PUNCT
ajm-1749	229	6	&	&	CCONJ
ajm-1749	229	7	chan	chan	PROPN
ajm-1749	229	8	,	,	PUNCT
ajm-1749	229	9	l.	l.	PROPN
ajm-1749	229	10	s.	s.	PROPN
ajm-1749	229	11	(	(	PUNCT
ajm-1749	229	12	2008	2008	NUM
ajm-1749	229	13	)	)	PUNCT
ajm-1749	229	14	.	.	PUNCT
ajm-1749	230	1	social	social	ADJ
ajm-1749	230	2	network	network	NOUN
ajm-1749	230	3	,	,	PUNCT
ajm-1749	230	4	social	social	ADJ
ajm-1749	230	5	trust	trust	NOUN
ajm-1749	230	6	and	and	CCONJ
ajm-1749	230	7	shared	share	VERB
ajm-1749	230	8	goals	goal	NOUN
ajm-1749	230	9	in	in	ADP
ajm-1749	230	10	organizational	organizational	ADJ
ajm-1749	230	11	knowledge	knowledge	NOUN
ajm-1749	230	12	sharing	sharing	NOUN
ajm-1749	230	13	.	.	PUNCT
ajm-1749	231	1	information	information	NOUN
ajm-1749	231	2	&	&	CCONJ
ajm-1749	231	3	management	management	PROPN
ajm-1749	231	4	,	,	PUNCT
ajm-1749	231	5	45(7	45(7	NUM
ajm-1749	231	6	)	)	PUNCT
ajm-1749	231	7	,	,	PUNCT
ajm-1749	231	8	458	458	NUM
ajm-1749	231	9	-	-	SYM
ajm-1749	231	10	465	465	NUM
ajm-1749	231	11	.	.	PUNCT
ajm-1749	232	1	cronin	cronin	PROPN
ajm-1749	232	2	,	,	PUNCT
ajm-1749	232	3	j.	j.	PROPN
ajm-1749	232	4	j.	j.	PROPN
ajm-1749	232	5	jr	jr	PROPN
ajm-1749	232	6	.	.	PROPN
ajm-1749	232	7	&	&	CCONJ
ajm-1749	232	8	taylor	taylor	PROPN
ajm-1749	232	9	,	,	PUNCT
ajm-1749	232	10	s.	s.	PROPN
ajm-1749	232	11	a.	a.	PROPN
ajm-1749	232	12	(	(	PUNCT
ajm-1749	232	13	1992	1992	NUM
ajm-1749	232	14	)	)	PUNCT
ajm-1749	232	15	.	.	PUNCT
ajm-1749	233	1	measuring	measure	VERB
ajm-1749	233	2	service	service	NOUN
ajm-1749	233	3	quality	quality	NOUN
ajm-1749	233	4	:	:	PUNCT
ajm-1749	233	5	a	a	DET
ajm-1749	233	6	re	re	NOUN
ajm-1749	233	7	-	-	NOUN
ajm-1749	233	8	examination	examination	NOUN
ajm-1749	233	9	and	and	CCONJ
ajm-1749	233	10	extension	extension	NOUN
ajm-1749	233	11	.	.	PUNCT
ajm-1749	234	1	journal	journal	NOUN
ajm-1749	234	2	of	of	ADP
ajm-1749	234	3	marketing	marketing	NOUN
ajm-1749	234	4	,	,	PUNCT
ajm-1749	234	5	56	56	NUM
ajm-1749	234	6	,	,	PUNCT
ajm-1749	234	7	55	55	NUM
ajm-1749	234	8	-	-	SYM
ajm-1749	234	9	68	68	NUM
ajm-1749	234	10	.	.	PUNCT
ajm-1749	235	1	devlin	devlin	PROPN
ajm-1749	235	2	,	,	PUNCT
ajm-1749	235	3	s.i	s.i	PROPN
ajm-1749	235	4	.	.	PROPN
ajm-1749	235	5	and	and	CCONJ
ajm-1749	235	6	dong	dong	PROPN
ajm-1749	235	7	,	,	PUNCT
ajm-1749	235	8	h.k	h.k	PROPN
ajm-1749	235	9	.	.	PROPN
ajm-1749	235	10	(	(	PUNCT
ajm-1749	235	11	1994	1994	NUM
ajm-1749	235	12	)	)	PUNCT
ajm-1749	235	13	.	.	PUNCT
ajm-1749	236	1	service	service	NOUN
ajm-1749	236	2	quality	quality	NOUN
ajm-1749	236	3	from	from	ADP
ajm-1749	236	4	customers	customer	NOUN
ajm-1749	236	5	'	'	PART
ajm-1749	236	6	perspective	perspective	NOUN
ajm-1749	236	7	.	.	PUNCT
ajm-1749	237	1	marketing	marketing	NOUN
ajm-1749	237	2	research	research	NOUN
ajm-1749	237	3	,	,	PUNCT
ajm-1749	237	4	6(1	6(1	NUM
ajm-1749	237	5	)	)	PUNCT
ajm-1749	237	6	,	,	PUNCT
ajm-1749	237	7	513	513	NUM
ajm-1749	237	8	.	.	PUNCT
ajm-1749	238	1	eastwood	eastwood	PROPN
ajm-1749	238	2	,	,	PUNCT
ajm-1749	238	3	w.	w.	PROPN
ajm-1749	238	4	j.	j.	PROPN
ajm-1749	238	5	,	,	PUNCT
ajm-1749	238	6	pearce	pearce	PROPN
ajm-1749	238	7	,	,	PUNCT
ajm-1749	238	8	n.	n.	PROPN
ajm-1749	238	9	j.	j.	PROPN
ajm-1749	238	10	g.	g.	PROPN
ajm-1749	238	11	,	,	PUNCT
ajm-1749	238	12	westgate	westgate	PROPN
ajm-1749	238	13	,	,	PUNCT
ajm-1749	238	14	j.	j.	PROPN
ajm-1749	238	15	a.	a.	PROPN
ajm-1749	238	16	,	,	PUNCT
ajm-1749	238	17	perkins	perkins	PROPN
ajm-1749	238	18	,	,	PUNCT
ajm-1749	238	19	w.	w.	PROPN
ajm-1749	238	20	t.	t.	PROPN
ajm-1749	238	21	,	,	PUNCT
ajm-1749	238	22	lamb	lamb	PROPN
ajm-1749	238	23	,	,	PUNCT
ajm-1749	238	24	h.	h.	PROPN
ajm-1749	238	25	f.	f.	PROPN
ajm-1749	238	26	,and	,and	PUNCT
ajm-1749	238	27	roberts	roberts	PROPN
ajm-1749	238	28	,	,	PUNCT
ajm-1749	238	29	n.	n.	NOUN
ajm-1749	238	30	(	(	PUNCT
ajm-1749	238	31	1999	1999	NUM
ajm-1749	238	32	)	)	PUNCT
ajm-1749	238	33	.	.	PUNCT
ajm-1749	239	1	geochemistry	geochemistry	NOUN
ajm-1749	239	2	of	of	ADP
ajm-1749	239	3	santorini	santorini	PROPN
ajm-1749	239	4	tephra	tephra	NOUN
ajm-1749	239	5	in	in	ADP
ajm-1749	239	6	lake	lake	PROPN
ajm-1749	239	7	sediments	sediment	NOUN
ajm-1749	239	8	from	from	ADP
ajm-1749	239	9	southwest	southwest	ADJ
ajm-1749	239	10	turkey	turkey	NOUN
ajm-1749	239	11	.	.	PUNCT
ajm-1749	240	1	global	global	ADJ
ajm-1749	240	2	planet	planet	NOUN
ajm-1749	240	3	change	change	NOUN
ajm-1749	240	4	,	,	PUNCT
ajm-1749	240	5	21	21	NUM
ajm-1749	240	6	,	,	PUNCT
ajm-1749	240	7	17	17	NUM
ajm-1749	240	8	�	�	PROPN
ajm-1749	240	9	29	29	NUM
ajm-1749	240	10	.	.	PUNCT
ajm-1749	241	1	eshghi	eshghi	PROPN
ajm-1749	241	2	,	,	PUNCT
ajm-1749	241	3	a.	a.	PROPN
ajm-1749	241	4	,	,	PUNCT
ajm-1749	241	5	roy	roy	PROPN
ajm-1749	241	6	,	,	PUNCT
ajm-1749	241	7	s.	s.	PROPN
ajm-1749	241	8	,	,	PUNCT
ajm-1749	241	9	and	and	CCONJ
ajm-1749	241	10	ganguli	ganguli	PROPN
ajm-1749	241	11	,	,	PUNCT
ajm-1749	241	12	s.	s.	PROPN
ajm-1749	241	13	(	(	PUNCT
ajm-1749	241	14	2008	2008	NUM
ajm-1749	241	15	)	)	PUNCT
ajm-1749	241	16	.	.	PUNCT
ajm-1749	242	1	service	service	NOUN
ajm-1749	242	2	quality	quality	NOUN
ajm-1749	242	3	and	and	CCONJ
ajm-1749	242	4	customer	customer	NOUN
ajm-1749	242	5	satisfaction	satisfaction	NOUN
ajm-1749	242	6	:	:	PUNCT
ajm-1749	242	7	an	an	DET
ajm-1749	242	8	empirical	empirical	ADJ
ajm-1749	242	9	investigation	investigation	NOUN
ajm-1749	242	10	in	in	ADP
ajm-1749	242	11	indian	indian	ADJ
ajm-1749	242	12	mobile	mobile	ADJ
ajm-1749	242	13	telecommunications	telecommunication	NOUN
ajm-1749	242	14	services	service	NOUN
ajm-1749	242	15	.	.	PUNCT
ajm-1749	243	1	marketing	marketing	NOUN
ajm-1749	243	2	management	management	NOUN
ajm-1749	243	3	journal	journal	NOUN
ajm-1749	243	4	,	,	PUNCT
ajm-1749	243	5	18	18	NUM
ajm-1749	243	6	(	(	PUNCT
ajm-1749	243	7	2	2	NUM
ajm-1749	243	8	)	)	PUNCT
ajm-1749	243	9	,	,	PUNCT
ajm-1749	243	10	119	119	NUM
ajm-1749	243	11	-	-	SYM
ajm-1749	243	12	144	144	NUM
ajm-1749	243	13	.	.	PUNCT
ajm-1749	244	1	food	food	NOUN
ajm-1749	244	2	and	and	CCONJ
ajm-1749	244	3	agricultural	agricultural	ADJ
ajm-1749	244	4	organization	organization	NOUN
ajm-1749	244	5	.	.	PUNCT
ajm-1749	245	1	(	(	PUNCT
ajm-1749	245	2	2016	2016	NUM
ajm-1749	245	3	,	,	PUNCT
ajm-1749	245	4	february	february	PROPN
ajm-1749	245	5	)	)	PUNCT
ajm-1749	245	6	.	.	PUNCT
ajm-1749	246	1	nutrition	nutrition	NOUN
ajm-1749	246	2	country	country	NOUN
ajm-1749	246	3	profile	profile	NOUN
ajm-1749	246	4	.	.	PUNCT
ajm-1749	247	1	retrieved	retrieve	VERB
ajm-1749	247	2	from	from	ADP
ajm-1749	247	3	http://www.fao.org/ag/agn/nutrition/bgden.stm	http://www.fao.org/ag/agn/nutrition/bgden.stm	PROPN
ajm-1749	247	4	fornell	fornell	PROPN
ajm-1749	247	5	,	,	PUNCT
ajm-1749	247	6	c.	c.	PROPN
ajm-1749	247	7	,	,	PUNCT
ajm-1749	247	8	and	and	CCONJ
ajm-1749	247	9	larcker	larcker	PROPN
ajm-1749	247	10	,	,	PUNCT
ajm-1749	247	11	d.	d.	PROPN
ajm-1749	247	12	f.	f.	PROPN
ajm-1749	247	13	(	(	PUNCT
ajm-1749	247	14	1981	1981	NUM
ajm-1749	247	15	)	)	PUNCT
ajm-1749	247	16	.	.	PUNCT
ajm-1749	248	1	evaluating	evaluate	VERB
ajm-1749	248	2	structural	structural	ADJ
ajm-1749	248	3	equation	equation	NOUN
ajm-1749	248	4	models	model	NOUN
ajm-1749	248	5	with	with	ADP
ajm-1749	248	6	unobservable	unobservable	ADJ
ajm-1749	248	7	variables	variable	NOUN
ajm-1749	248	8	and	and	CCONJ
ajm-1749	248	9	measurement	measurement	NOUN
ajm-1749	248	10	error	error	NOUN
ajm-1749	248	11	.	.	PUNCT
ajm-1749	249	1	journal	journal	NOUN
ajm-1749	249	2	of	of	ADP
ajm-1749	249	3	marketing	marketing	NOUN
ajm-1749	249	4	research	research	NOUN
ajm-1749	249	5	,	,	PUNCT
ajm-1749	249	6	18(1	18(1	NUM
ajm-1749	249	7	)	)	PUNCT
ajm-1749	249	8	,	,	PUNCT
ajm-1749	249	9	39	39	NUM
ajm-1749	249	10	-	-	SYM
ajm-1749	249	11	50	50	NUM
ajm-1749	249	12	.	.	PUNCT
ajm-1749	250	1	gronroos	gronroos	PROPN
ajm-1749	250	2	,	,	PUNCT
ajm-1749	250	3	c.	c.	PROPN
ajm-1749	250	4	(	(	PUNCT
ajm-1749	250	5	1984	1984	NUM
ajm-1749	250	6	)	)	PUNCT
ajm-1749	250	7	.	.	PUNCT
ajm-1749	251	1	a	a	DET
ajm-1749	251	2	service	service	NOUN
ajm-1749	251	3	quality	quality	NOUN
ajm-1749	251	4	model	model	NOUN
ajm-1749	251	5	and	and	CCONJ
ajm-1749	251	6	its	its	PRON
ajm-1749	251	7	marketing	marketing	NOUN
ajm-1749	251	8	implications	implication	NOUN
ajm-1749	251	9	.	.	PUNCT
ajm-1749	252	1	european	european	ADJ
ajm-1749	252	2	journal	journal	PROPN
ajm-1749	252	3	of	of	ADP
ajm-1749	252	4	marketing	marketing	NOUN
ajm-1749	252	5	,	,	PUNCT
ajm-1749	252	6	18	18	NUM
ajm-1749	252	7	,	,	PUNCT
ajm-1749	252	8	36	36	NUM
ajm-1749	252	9	-	-	SYM
ajm-1749	252	10	44	44	NUM
ajm-1749	252	11	.	.	PUNCT
ajm-1749	253	1	grönroos	grönroos	PROPN
ajm-1749	253	2	,	,	PUNCT
ajm-1749	253	3	c.	c.	PROPN
ajm-1749	253	4	(	(	PUNCT
ajm-1749	253	5	2001	2001	NUM
ajm-1749	253	6	)	)	PUNCT
ajm-1749	253	7	.	.	PUNCT
ajm-1749	254	1	the	the	DET
ajm-1749	254	2	perceived	perceive	VERB
ajm-1749	254	3	service	service	NOUN
ajm-1749	254	4	quality	quality	NOUN
ajm-1749	254	5	concept	concept	NOUN
ajm-1749	254	6	�	�	PROPN
ajm-1749	254	7	a	a	DET
ajm-1749	254	8	mistake	mistake	NOUN
ajm-1749	254	9	.	.	PUNCT
ajm-1749	255	1	managing	manage	VERB
ajm-1749	255	2	service	service	NOUN
ajm-1749	255	3	quality	quality	NOUN
ajm-1749	255	4	,	,	PUNCT
ajm-1749	255	5	11(3	11(3	NUM
ajm-1749	255	6	)	)	PUNCT
ajm-1749	255	7	,	,	PUNCT
ajm-1749	255	8	46	46	NUM
ajm-1749	255	9	-	-	SYM
ajm-1749	255	10	55	55	NUM
ajm-1749	255	11	.	.	PUNCT
ajm-1749	256	1	hair	hair	NOUN
ajm-1749	256	2	,	,	PUNCT
ajm-1749	256	3	j.f	j.f	PROPN
ajm-1749	256	4	.	.	PROPN
ajm-1749	256	5	jr	jr	PROPN
ajm-1749	256	6	.	.	PROPN
ajm-1749	256	7	,	,	PUNCT
ajm-1749	256	8	anderson	anderson	PROPN
ajm-1749	256	9	,	,	PUNCT
ajm-1749	256	10	r.e	r.e	PROPN
ajm-1749	256	11	.	.	PROPN
ajm-1749	256	12	,	,	PUNCT
ajm-1749	256	13	tatham	tatham	PROPN
ajm-1749	256	14	,	,	PUNCT
ajm-1749	256	15	r.l	r.l	PROPN
ajm-1749	256	16	.	.	PROPN
ajm-1749	256	17	,	,	PUNCT
ajm-1749	256	18	&	&	CCONJ
ajm-1749	256	19	black	black	PROPN
ajm-1749	256	20	,	,	PUNCT
ajm-1749	256	21	w.c	w.c	PROPN
ajm-1749	256	22	.	.	PROPN
ajm-1749	256	23	(	(	PUNCT
ajm-1749	256	24	1998	1998	NUM
ajm-1749	256	25	)	)	PUNCT
ajm-1749	256	26	.	.	PUNCT
ajm-1749	257	1	multivariate	multivariate	NOUN
ajm-1749	257	2	data	datum	NOUN
ajm-1749	257	3	analysis	analysis	NOUN
ajm-1749	257	4	,	,	PUNCT
ajm-1749	257	5	(	(	PUNCT
ajm-1749	257	6	5th	5th	ADJ
ajm-1749	257	7	edition	edition	NOUN
ajm-1749	257	8	)	)	PUNCT
ajm-1749	257	9	.	.	PUNCT
ajm-1749	258	1	upper	upper	ADJ
ajm-1749	258	2	saddle	saddle	PROPN
ajm-1749	258	3	river	river	PROPN
ajm-1749	258	4	,	,	PUNCT
ajm-1749	258	5	nj	nj	PROPN
ajm-1749	258	6	:	:	PUNCT
ajm-1749	258	7	prentice	prentice	PROPN
ajm-1749	258	8	hall	hall	PROPN
ajm-1749	258	9	.	.	PUNCT
ajm-1749	259	1	henseler	henseler	PROPN
ajm-1749	259	2	,	,	PUNCT
ajm-1749	259	3	j.	j.	PROPN
ajm-1749	259	4	,	,	PUNCT
ajm-1749	259	5	ringle	ringle	PROPN
ajm-1749	259	6	,	,	PUNCT
ajm-1749	259	7	c.	c.	PROPN
ajm-1749	259	8	m.	m.	PROPN
ajm-1749	259	9	,	,	PUNCT
ajm-1749	259	10	&	&	CCONJ
ajm-1749	259	11	sinkovics	sinkovic	NOUN
ajm-1749	259	12	,	,	PUNCT
ajm-1749	259	13	r.	r.	PROPN
ajm-1749	259	14	r.	r.	PROPN
ajm-1749	259	15	(	(	PUNCT
ajm-1749	259	16	2009	2009	NUM
ajm-1749	259	17	)	)	PUNCT
ajm-1749	259	18	.	.	PUNCT
ajm-1749	260	1	the	the	DET
ajm-1749	260	2	use	use	NOUN
ajm-1749	260	3	of	of	ADP
ajm-1749	260	4	partial	partial	ADJ
ajm-1749	260	5	least	least	ADJ
ajm-1749	260	6	squares	square	NOUN
ajm-1749	260	7	path	path	NOUN
ajm-1749	260	8	modeling	modeling	NOUN
ajm-1749	260	9	in	in	ADP
ajm-1749	260	10	international	international	ADJ
ajm-1749	260	11	marketing	marketing	NOUN
ajm-1749	260	12	:	:	PUNCT
ajm-1749	260	13	new	new	ADJ
ajm-1749	260	14	challenges	challenge	NOUN
ajm-1749	260	15	to	to	ADP
ajm-1749	260	16	international	international	ADJ
ajm-1749	260	17	marketing	marketing	NOUN
ajm-1749	260	18	.	.	PUNCT
ajm-1749	261	1	advances	advance	NOUN
ajm-1749	261	2	in	in	ADP
ajm-1749	261	3	international	international	ADJ
ajm-1749	261	4	marketing	marketing	NOUN
ajm-1749	261	5	,	,	PUNCT
ajm-1749	261	6	20	20	NUM
ajm-1749	261	7	,	,	PUNCT
ajm-1749	261	8	227	227	NUM
ajm-1749	261	9	-	-	SYM
ajm-1749	261	10	319	319	NUM
ajm-1749	261	11	.	.	PUNCT
ajm-1749	262	1	ho	ho	PROPN
ajm-1749	262	2	,	,	PUNCT
ajm-1749	262	3	j.	j.	PROPN
ajm-1749	262	4	,	,	PUNCT
ajm-1749	262	5	and	and	CCONJ
ajm-1749	262	6	crowley	crowley	NOUN
ajm-1749	262	7	,	,	PUNCT
ajm-1749	262	8	g.h	g.h	PROPN
ajm-1749	262	9	.	.	PROPN
ajm-1749	262	10	(	(	PUNCT
ajm-1749	262	11	2003	2003	NUM
ajm-1749	262	12	)	)	PUNCT
ajm-1749	262	13	.	.	PUNCT
ajm-1749	263	1	user	user	NOUN
ajm-1749	263	2	perceptions	perception	NOUN
ajm-1749	263	3	of	of	ADP
ajm-1749	263	4	the	the	DET
ajm-1749	263	5	"	"	PUNCT
ajm-1749	263	6	reliability	reliability	NOUN
ajm-1749	263	7	"	"	PUNCT
ajm-1749	263	8	of	of	ADP
ajm-1749	263	9	library	library	NOUN
ajm-1749	263	10	services	service	NOUN
ajm-1749	263	11	at	at	ADP
ajm-1749	263	12	texas	texas	PROPN
ajm-1749	263	13	a&m	a&m	PROPN
ajm-1749	263	14	university	university	PROPN
ajm-1749	263	15	:	:	PUNCT
ajm-1749	263	16	a	a	DET
ajm-1749	263	17	focus	focus	NOUN
ajm-1749	263	18	group	group	NOUN
ajm-1749	263	19	study	study	NOUN
ajm-1749	263	20	.	.	PUNCT
ajm-1749	264	1	the	the	DET
ajm-1749	264	2	journal	journal	NOUN
ajm-1749	264	3	of	of	ADP
ajm-1749	264	4	academic	academic	ADJ
ajm-1749	264	5	librarianship	librarianship	NOUN
ajm-1749	264	6	,	,	PUNCT
ajm-1749	264	7	29	29	NUM
ajm-1749	264	8	,	,	PUNCT
ajm-1749	264	9	82	82	NUM
ajm-1749	264	10	-	-	SYM
ajm-1749	264	11	87	87	NUM
ajm-1749	264	12	.	.	PUNCT
ajm-1749	265	1	irfan	irfan	PROPN
ajm-1749	265	2	,	,	PUNCT
ajm-1749	265	3	s.m	s.m	PROPN
ajm-1749	265	4	.	.	PROPN
ajm-1749	265	5	,	,	PUNCT
ajm-1749	265	6	&	&	CCONJ
ajm-1749	265	7	ijaz	ijaz	PROPN
ajm-1749	265	8	,	,	PUNCT
ajm-1749	265	9	a.	a.	PROPN
ajm-1749	265	10	(	(	PUNCT
ajm-1749	265	11	2011).comparison	2011).comparison	NUM
ajm-1749	265	12	of	of	ADP
ajm-1749	265	13	service	service	NOUN
ajm-1749	265	14	quality	quality	NOUN
ajm-1749	265	15	between	between	ADP
ajm-1749	265	16	private	private	ADJ
ajm-1749	265	17	and	and	CCONJ
ajm-1749	265	18	public	public	ADJ
ajm-1749	265	19	hospitals	hospital	NOUN
ajm-1749	265	20	:	:	PUNCT
ajm-1749	265	21	empirical	empirical	ADJ
ajm-1749	265	22	evidences	evidence	NOUN
ajm-1749	265	23	from	from	ADP
ajm-1749	265	24	pakistan	pakistan	PROPN
ajm-1749	265	25	.	.	PUNCT
ajm-1749	266	1	journal	journal	PROPN
ajm-1749	266	2	of	of	ADP
ajm-1749	266	3	quality	quality	NOUN
ajm-1749	266	4	and	and	CCONJ
ajm-1749	266	5	technology	technology	NOUN
ajm-1749	266	6	management	management	NOUN
ajm-1749	266	7	,	,	PUNCT
ajm-1749	266	8	4(1	4(1	NOUN
ajm-1749	266	9	)	)	PUNCT
ajm-1749	266	10	,	,	PUNCT
ajm-1749	266	11	1	1	NUM
ajm-1749	266	12	-	-	SYM
ajm-1749	266	13	22	22	NUM
ajm-1749	266	14	.	.	PUNCT
ajm-1749	267	1	76	76	NUM
ajm-1749	267	2	american	american	ADJ
ajm-1749	267	3	journal	journal	PROPN
ajm-1749	267	4	of	of	ADP
ajm-1749	267	5	management	management	NOUN
ajm-1749	267	6	vol	vol	NOUN
ajm-1749	267	7	.	.	PUNCT
ajm-1749	268	1	17(3	17(3	NUM
ajm-1749	268	2	)	)	PUNCT
ajm-1749	268	3	2017	2017	NUM
ajm-1749	268	4	jabnoun	jabnoun	NOUN
ajm-1749	268	5	,	,	PUNCT
ajm-1749	268	6	n.	n.	NOUN
ajm-1749	268	7	,	,	PUNCT
ajm-1749	268	8	rasasi	rasasi	NOUN
ajm-1749	268	9	,	,	PUNCT
ajm-1749	268	10	a.	a.	PROPN
ajm-1749	268	11	,	,	PUNCT
ajm-1749	268	12	&	&	CCONJ
ajm-1749	268	13	aisha	aisha	PROPN
ajm-1749	268	14	,	,	PUNCT
ajm-1749	268	15	j.	j.	PROPN
ajm-1749	268	16	(	(	PUNCT
ajm-1749	268	17	2005	2005	NUM
ajm-1749	268	18	)	)	PUNCT
ajm-1749	268	19	.	.	PUNCT
ajm-1749	269	1	transformational	transformational	ADJ
ajm-1749	269	2	leadership	leadership	NOUN
ajm-1749	269	3	and	and	CCONJ
ajm-1749	269	4	service	service	NOUN
ajm-1749	269	5	quality	quality	NOUN
ajm-1749	269	6	in	in	ADP
ajm-1749	269	7	uae	uae	PROPN
ajm-1749	269	8	hospitals	hospital	NOUN
ajm-1749	269	9	.	.	PUNCT
ajm-1749	270	1	managing	manage	VERB
ajm-1749	270	2	service	service	NOUN
ajm-1749	270	3	quality	quality	NOUN
ajm-1749	270	4	,	,	PUNCT
ajm-1749	270	5	15(1	15(1	NUM
ajm-1749	270	6	)	)	PUNCT
ajm-1749	270	7	,	,	PUNCT
ajm-1749	270	8	7081	7081	NUM
ajm-1749	270	9	.	.	PUNCT
ajm-1749	271	1	kouthouris	kouthouris	PROPN
ajm-1749	271	2	,	,	PUNCT
ajm-1749	271	3	c.	c.	PROPN
ajm-1749	271	4	,	,	PUNCT
ajm-1749	271	5	&	&	CCONJ
ajm-1749	271	6	alexandris	alexandris	PROPN
ajm-1749	271	7	,	,	PUNCT
ajm-1749	271	8	k.	k.	PROPN
ajm-1749	271	9	(	(	PUNCT
ajm-1749	271	10	2015	2015	NUM
ajm-1749	271	11	)	)	PUNCT
ajm-1749	271	12	.	.	PUNCT
ajm-1749	272	1	can	can	AUX
ajm-1749	272	2	service	service	VERB
ajm-1749	272	3	quality	quality	NOUN
ajm-1749	272	4	predict	predict	VERB
ajm-1749	272	5	customer	customer	NOUN
ajm-1749	272	6	satisfaction	satisfaction	NOUN
ajm-1749	272	7	and	and	CCONJ
ajm-1749	272	8	behavioral	behavioral	ADJ
ajm-1749	272	9	intentions	intention	NOUN
ajm-1749	272	10	in	in	ADP
ajm-1749	272	11	the	the	DET
ajm-1749	272	12	sport	sport	NOUN
ajm-1749	272	13	tourism	tourism	NOUN
ajm-1749	272	14	industry	industry	NOUN
ajm-1749	272	15	?	?	PUNCT
ajm-1749	273	1	an	an	DET
ajm-1749	273	2	application	application	NOUN
ajm-1749	273	3	of	of	ADP
ajm-1749	273	4	the	the	DET
ajm-1749	273	5	servqual	servqual	ADJ
ajm-1749	273	6	model	model	NOUN
ajm-1749	273	7	in	in	ADP
ajm-1749	273	8	an	an	DET
ajm-1749	273	9	outdoors	outdoor	NOUN
ajm-1749	273	10	setting	set	VERB
ajm-1749	273	11	.	.	PUNCT
ajm-1749	274	1	journal	journal	PROPN
ajm-1749	274	2	of	of	ADP
ajm-1749	274	3	sport	sport	NOUN
ajm-1749	274	4	tourism	tourism	NOUN
ajm-1749	274	5	,	,	PUNCT
ajm-1749	274	6	10(2),101	10(2),101	NUM
ajm-1749	274	7	�	�	SYM
ajm-1749	274	8	111	111	NUM
ajm-1749	274	9	kuo	kuo	PROPN
ajm-1749	274	10	,	,	PUNCT
ajm-1749	274	11	t.	t.	PROPN
ajm-1749	274	12	,	,	PUNCT
ajm-1749	274	13	et	et	PROPN
ajm-1749	274	14	al	al	PROPN
ajm-1749	274	15	(	(	PUNCT
ajm-1749	274	16	2005	2005	NUM
ajm-1749	274	17	)	)	PUNCT
ajm-1749	274	18	.	.	PUNCT
ajm-1749	275	1	measuring	measure	VERB
ajm-1749	275	2	users	user	NOUN
ajm-1749	275	3	'	'	PART
ajm-1749	275	4	perceived	perceive	VERB
ajm-1749	275	5	portal	portal	ADJ
ajm-1749	275	6	service	service	NOUN
ajm-1749	275	7	quality	quality	NOUN
ajm-1749	275	8	:	:	PUNCT
ajm-1749	275	9	an	an	DET
ajm-1749	275	10	empirical	empirical	ADJ
ajm-1749	275	11	study	study	NOUN
ajm-1749	275	12	.	.	PUNCT
ajm-1749	276	1	total	total	ADJ
ajm-1749	276	2	quality	quality	NOUN
ajm-1749	276	3	management	management	NOUN
ajm-1749	276	4	,	,	PUNCT
ajm-1749	276	5	16	16	NUM
ajm-1749	276	6	,	,	PUNCT
ajm-1749	276	7	309	309	NUM
ajm-1749	276	8	-	-	SYM
ajm-1749	276	9	320	320	NUM
ajm-1749	276	10	.	.	PUNCT
ajm-1749	277	1	ladhari	ladhari	PROPN
ajm-1749	277	2	,	,	PUNCT
ajm-1749	277	3	r.	r.	PROPN
ajm-1749	277	4	(	(	PUNCT
ajm-1749	277	5	2009	2009	NUM
ajm-1749	277	6	)	)	PUNCT
ajm-1749	277	7	.	.	PUNCT
ajm-1749	278	1	a	a	DET
ajm-1749	278	2	review	review	NOUN
ajm-1749	278	3	of	of	ADP
ajm-1749	278	4	twenty	twenty	NUM
ajm-1749	278	5	years	year	NOUN
ajm-1749	278	6	of	of	ADP
ajm-1749	278	7	servqual	servqual	ADJ
ajm-1749	278	8	research	research	NOUN
ajm-1749	278	9	.	.	PUNCT
ajm-1749	279	1	international	international	ADJ
ajm-1749	279	2	journal	journal	NOUN
ajm-1749	279	3	of	of	ADP
ajm-1749	279	4	quality	quality	NOUN
ajm-1749	279	5	and	and	CCONJ
ajm-1749	279	6	service	service	NOUN
ajm-1749	279	7	sciences	science	NOUN
ajm-1749	279	8	,	,	PUNCT
ajm-1749	279	9	1(2	1(2	NUM
ajm-1749	279	10	)	)	PUNCT
ajm-1749	279	11	,	,	PUNCT
ajm-1749	279	12	172	172	NUM
ajm-1749	279	13	-	-	SYM
ajm-1749	279	14	198	198	NUM
ajm-1749	279	15	.	.	PUNCT
ajm-1749	280	1	lai	lai	PROPN
ajm-1749	280	2	,	,	PUNCT
ajm-1749	280	3	f.	f.	PROPN
ajm-1749	280	4	,	,	PUNCT
ajm-1749	280	5	et	et	PROPN
ajm-1749	280	6	al	al	PROPN
ajm-1749	280	7	,	,	PUNCT
ajm-1749	280	8	(	(	PUNCT
ajm-1749	280	9	2007	2007	NUM
ajm-1749	280	10	)	)	PUNCT
ajm-1749	280	11	.	.	PUNCT
ajm-1749	281	1	an	an	DET
ajm-1749	281	2	empirical	empirical	ADJ
ajm-1749	281	3	assessment	assessment	NOUN
ajm-1749	281	4	and	and	CCONJ
ajm-1749	281	5	application	application	NOUN
ajm-1749	281	6	of	of	ADP
ajm-1749	281	7	servqual	servqual	ADJ
ajm-1749	281	8	in	in	ADP
ajm-1749	281	9	mainland	mainland	PROPN
ajm-1749	281	10	china	china	PROPN
ajm-1749	281	11	's	's	PART
ajm-1749	281	12	mobile	mobile	ADJ
ajm-1749	281	13	communications	communication	NOUN
ajm-1749	281	14	industry	industry	NOUN
ajm-1749	281	15	.	.	PUNCT
ajm-1749	282	1	international	international	ADJ
ajm-1749	282	2	journal	journal	PROPN
ajm-1749	282	3	of	of	ADP
ajm-1749	282	4	quality	quality	PROPN
ajm-1749	282	5	&	&	CCONJ
ajm-1749	282	6	reliability	reliability	NOUN
ajm-1749	282	7	management	management	NOUN
ajm-1749	282	8	,	,	PUNCT
ajm-1749	282	9	24	24	NUM
ajm-1749	282	10	,	,	PUNCT
ajm-1749	282	11	244	244	NUM
ajm-1749	282	12	-	-	SYM
ajm-1749	282	13	262	262	NUM
ajm-1749	282	14	.	.	PUNCT
ajm-1749	283	1	mackinnon	mackinnon	PROPN
ajm-1749	283	2	,	,	PUNCT
ajm-1749	283	3	d.	d.	PROPN
ajm-1749	283	4	p.	p.	PROPN
ajm-1749	283	5	(	(	PUNCT
ajm-1749	283	6	2008	2008	NUM
ajm-1749	283	7	)	)	PUNCT
ajm-1749	283	8	.	.	PUNCT
ajm-1749	284	1	introduction	introduction	NOUN
ajm-1749	284	2	to	to	ADP
ajm-1749	284	3	statistical	statistical	ADJ
ajm-1749	284	4	mediation	mediation	NOUN
ajm-1749	284	5	analysis	analysis	NOUN
ajm-1749	284	6	.	.	PUNCT
ajm-1749	285	1	mahwah	mahwah	PROPN
ajm-1749	285	2	,	,	PUNCT
ajm-1749	285	3	nj	nj	PROPN
ajm-1749	285	4	:	:	PUNCT
ajm-1749	285	5	erlbaum	erlbaum	PROPN
ajm-1749	285	6	.	.	PUNCT
ajm-1749	286	1	meredith	meredith	PROPN
ajm-1749	286	2	,	,	PUNCT
ajm-1749	286	3	l.	l.	PROPN
ajm-1749	286	4	s.	s.	PROPN
ajm-1749	286	5	,	,	PUNCT
ajm-1749	286	6	&	&	CCONJ
ajm-1749	286	7	siu	siu	NOUN
ajm-1749	286	8	,	,	PUNCT
ajm-1749	286	9	a.	a.	NOUN
ajm-1749	286	10	l.	l.	PROPN
ajm-1749	286	11	(	(	PUNCT
ajm-1749	286	12	1995	1995	NUM
ajm-1749	286	13	)	)	PUNCT
ajm-1749	286	14	.	.	PUNCT
ajm-1749	287	1	variation	variation	NOUN
ajm-1749	287	2	and	and	CCONJ
ajm-1749	287	3	quality	quality	NOUN
ajm-1749	287	4	of	of	ADP
ajm-1749	287	5	self	self	NOUN
ajm-1749	287	6	-	-	PUNCT
ajm-1749	287	7	report	report	NOUN
ajm-1749	287	8	health	health	NOUN
ajm-1749	287	9	data	datum	NOUN
ajm-1749	287	10	.	.	PUNCT
ajm-1749	288	1	asians	asians	PROPN
ajm-1749	288	2	and	and	CCONJ
ajm-1749	288	3	pacific	pacific	ADJ
ajm-1749	288	4	islanders	islander	NOUN
ajm-1749	288	5	compared	compare	VERB
ajm-1749	288	6	with	with	ADP
ajm-1749	288	7	other	other	ADJ
ajm-1749	288	8	ethnic	ethnic	ADJ
ajm-1749	288	9	groups	group	NOUN
ajm-1749	288	10	.	.	PUNCT
ajm-1749	289	1	medical	medical	ADJ
ajm-1749	289	2	care	care	NOUN
ajm-1749	289	3	.	.	PUNCT
ajm-1749	290	1	33(11):1120	33(11):1120	NUM
ajm-1749	290	2	�	�	PROPN
ajm-1749	290	3	31	31	NUM
ajm-1749	290	4	.	.	PUNCT
ajm-1749	291	1	mostafa	mostafa	PROPN
ajm-1749	291	2	,	,	PUNCT
ajm-1749	291	3	m.	m.	NOUN
ajm-1749	291	4	m.	m.	NOUN
ajm-1749	291	5	(	(	PUNCT
ajm-1749	291	6	2005	2005	NUM
ajm-1749	291	7	)	)	PUNCT
ajm-1749	291	8	.	.	PUNCT
ajm-1749	292	1	an	an	DET
ajm-1749	292	2	empirical	empirical	ADJ
ajm-1749	292	3	study	study	NOUN
ajm-1749	292	4	of	of	ADP
ajm-1749	292	5	patients	patient	NOUN
ajm-1749	292	6	'	'	PART
ajm-1749	292	7	expectations	expectation	NOUN
ajm-1749	292	8	and	and	CCONJ
ajm-1749	292	9	satisfactions	satisfaction	NOUN
ajm-1749	292	10	in	in	ADP
ajm-1749	292	11	egyptian	egyptian	ADJ
ajm-1749	292	12	hospitals	hospital	NOUN
ajm-1749	292	13	.	.	PUNCT
ajm-1749	293	1	international	international	ADJ
ajm-1749	293	2	journal	journal	PROPN
ajm-1749	293	3	of	of	ADP
ajm-1749	293	4	health	health	PROPN
ajm-1749	293	5	care	care	NOUN
ajm-1749	293	6	quality	quality	NOUN
ajm-1749	293	7	assurance	assurance	NOUN
ajm-1749	293	8	,	,	PUNCT
ajm-1749	293	9	18(7	18(7	NUM
ajm-1749	293	10	)	)	PUNCT
ajm-1749	293	11	,	,	PUNCT
ajm-1749	293	12	516	516	NUM
ajm-1749	293	13	�	�	PROPN
ajm-1749	293	14	532	532	NUM
ajm-1749	293	15	.	.	PUNCT
ajm-1749	294	1	muslim	muslim	PROPN
ajm-1749	294	2	,	,	PUNCT
ajm-1749	294	3	a.	a.	PROPN
ajm-1749	294	4	,	,	PUNCT
ajm-1749	294	5	and	and	CCONJ
ajm-1749	294	6	isa	isa	PROPN
ajm-1749	294	7	,	,	PUNCT
ajm-1749	294	8	z.	z.	PROPN
ajm-1749	294	9	(	(	PUNCT
ajm-1749	294	10	2005	2005	NUM
ajm-1749	294	11	)	)	PUNCT
ajm-1749	294	12	.	.	PUNCT
ajm-1749	295	1	islamic	islamic	ADJ
ajm-1749	295	2	banking	banking	PROPN
ajm-1749	295	3	in	in	ADP
ajm-1749	295	4	malaysia	malaysia	PROPN
ajm-1749	295	5	:	:	PUNCT
ajm-1749	295	6	an	an	DET
ajm-1749	295	7	empirical	empirical	ADJ
ajm-1749	295	8	analysis	analysis	NOUN
ajm-1749	295	9	of	of	ADP
ajm-1749	295	10	service	service	NOUN
ajm-1749	295	11	quality	quality	NOUN
ajm-1749	295	12	and	and	CCONJ
ajm-1749	295	13	customer	customer	NOUN
ajm-1749	295	14	satisfaction	satisfaction	NOUN
ajm-1749	295	15	,	,	PUNCT
ajm-1749	295	16	proceeding	proceeding	NOUN
ajm-1749	295	17	of	of	ADP
ajm-1749	295	18	seminar	seminar	NOUN
ajm-1749	295	19	finance	finance	NOUN
ajm-1749	295	20	and	and	CCONJ
ajm-1749	295	21	islamic	islamic	ADJ
ajm-1749	295	22	economics	economic	NOUN
ajm-1749	295	23	,	,	PUNCT
ajm-1749	295	24	universiti	universiti	NOUN
ajm-1749	295	25	utara	utara	NOUN
ajm-1749	295	26	,	,	PUNCT
ajm-1749	295	27	malaysia	malaysia	PROPN
ajm-1749	295	28	,	,	PUNCT
ajm-1749	295	29	ogos	ogo	NOUN
ajm-1749	295	30	,	,	PUNCT
ajm-1749	295	31	29	29	NUM
ajm-1749	295	32	-	-	SYM
ajm-1749	295	33	30	30	NUM
ajm-1749	295	34	.	.	PUNCT
ajm-1749	296	1	nunnally	nunnally	PROPN
ajm-1749	296	2	,	,	PUNCT
ajm-1749	296	3	j.	j.	PROPN
ajm-1749	296	4	c.	c.	PROPN
ajm-1749	296	5	,	,	PUNCT
ajm-1749	296	6	&	&	CCONJ
ajm-1749	296	7	bernstein	bernstein	PROPN
ajm-1749	296	8	,	,	PUNCT
ajm-1749	296	9	i.	i.	PROPN
ajm-1749	296	10	h.	h.	PROPN
ajm-1749	296	11	(	(	PUNCT
ajm-1749	296	12	1994	1994	NUM
ajm-1749	296	13	)	)	PUNCT
ajm-1749	296	14	.	.	PUNCT
ajm-1749	297	1	psychometric	psychometric	ADJ
ajm-1749	297	2	theory	theory	NOUN
ajm-1749	297	3	,	,	PUNCT
ajm-1749	297	4	(	(	PUNCT
ajm-1749	297	5	3rd	3rd	ADJ
ajm-1749	297	6	ed	ed	NOUN
ajm-1749	297	7	.	.	PUNCT
ajm-1749	297	8	)	)	PUNCT
ajm-1749	297	9	,	,	PUNCT
ajm-1749	297	10	new	new	PROPN
ajm-1749	297	11	york	york	PROPN
ajm-1749	297	12	:	:	PUNCT
ajm-1749	297	13	mcgraw	mcgraw	PROPN
ajm-1749	297	14	-	-	PUNCT
ajm-1749	297	15	hill	hill	NOUN
ajm-1749	297	16	.	.	PUNCT
ajm-1749	298	1	o	o	X
ajm-1749	298	2	�	�	PROPN
ajm-1749	298	3	connor	connor	PROPN
ajm-1749	298	4	,	,	PUNCT
ajm-1749	298	5	s.	s.	PROPN
ajm-1749	298	6	,	,	PUNCT
ajm-1749	298	7	bauer	bauer	PROPN
ajm-1749	298	8	,	,	PUNCT
ajm-1749	298	9	l.	l.	PROPN
ajm-1749	298	10	,	,	PUNCT
ajm-1749	298	11	tasman	tasman	PROPN
ajm-1749	298	12	,	,	PUNCT
ajm-1749	298	13	a.	a.	PROPN
ajm-1749	298	14	,	,	PUNCT
ajm-1749	298	15	&	&	CCONJ
ajm-1749	298	16	hesselbrock	hesselbrock	PROPN
ajm-1749	298	17	,	,	PUNCT
ajm-1749	298	18	v.	v.	PROPN
ajm-1749	298	19	(	(	PUNCT
ajm-1749	298	20	1994	1994	NUM
ajm-1749	298	21	)	)	PUNCT
ajm-1749	298	22	.	.	PUNCT
ajm-1749	299	1	reduced	reduce	VERB
ajm-1749	299	2	p3	p3	PROPN
ajm-1749	299	3	amplitudes	amplitude	NOUN
ajm-1749	299	4	are	be	AUX
ajm-1749	299	5	associated	associate	VERB
ajm-1749	299	6	with	with	ADP
ajm-1749	299	7	both	both	CCONJ
ajm-1749	299	8	a	a	DET
ajm-1749	299	9	family	family	NOUN
ajm-1749	299	10	history	history	NOUN
ajm-1749	299	11	of	of	ADP
ajm-1749	299	12	alcoholism	alcoholism	NOUN
ajm-1749	299	13	and	and	CCONJ
ajm-1749	299	14	antisocial	antisocial	ADJ
ajm-1749	299	15	personality	personality	NOUN
ajm-1749	299	16	disorder	disorder	NOUN
ajm-1749	299	17	.	.	PUNCT
ajm-1749	300	1	progress	progress	NOUN
ajm-1749	300	2	in	in	ADP
ajm-1749	300	3	neuropsychopharmacology	neuropsychopharmacology	NOUN
ajm-1749	300	4	and	and	CCONJ
ajm-1749	300	5	biological	biological	ADJ
ajm-1749	300	6	psychiatry	psychiatry	NOUN
ajm-1749	300	7	,	,	PUNCT
ajm-1749	300	8	18	18	NUM
ajm-1749	300	9	,	,	PUNCT
ajm-1749	300	10	1307	1307	NUM
ajm-1749	300	11	�	�	PROPN
ajm-1749	300	12	1321	1321	NUM
ajm-1749	300	13	.	.	PUNCT
ajm-1749	301	1	parasuraman	parasuraman	NOUN
ajm-1749	301	2	,	,	PUNCT
ajm-1749	301	3	a.	a.	PROPN
ajm-1749	301	4	,	,	PUNCT
ajm-1749	301	5	zeithaml	zeithaml	PROPN
ajm-1749	301	6	,	,	PUNCT
ajm-1749	301	7	v.	v.	PROPN
ajm-1749	301	8	a.	a.	PROPN
ajm-1749	301	9	,	,	PUNCT
ajm-1749	301	10	&	&	CCONJ
ajm-1749	301	11	berry	berry	PROPN
ajm-1749	301	12	,	,	PUNCT
ajm-1749	301	13	l.	l.	PROPN
ajm-1749	301	14	l.	l.	PROPN
ajm-1749	301	15	(	(	PUNCT
ajm-1749	301	16	1985	1985	NUM
ajm-1749	301	17	)	)	PUNCT
ajm-1749	301	18	.	.	PUNCT
ajm-1749	302	1	a	a	DET
ajm-1749	302	2	conceptual	conceptual	ADJ
ajm-1749	302	3	model	model	NOUN
ajm-1749	302	4	of	of	ADP
ajm-1749	302	5	service	service	NOUN
ajm-1749	302	6	quality	quality	NOUN
ajm-1749	302	7	and	and	CCONJ
ajm-1749	302	8	its	its	PRON
ajm-1749	302	9	implications	implication	NOUN
ajm-1749	302	10	for	for	ADP
ajm-1749	302	11	future	future	ADJ
ajm-1749	302	12	research	research	NOUN
ajm-1749	302	13	.	.	PUNCT
ajm-1749	303	1	journal	journal	NOUN
ajm-1749	303	2	of	of	ADP
ajm-1749	303	3	marketing	marketing	NOUN
ajm-1749	303	4	,	,	PUNCT
ajm-1749	303	5	49(4	49(4	NOUN
ajm-1749	303	6	)	)	PUNCT
ajm-1749	303	7	,	,	PUNCT
ajm-1749	303	8	41	41	NUM
ajm-1749	303	9	-	-	SYM
ajm-1749	303	10	50	50	NUM
ajm-1749	303	11	.	.	PUNCT
ajm-1749	304	1	parasuraman	parasuraman	NOUN
ajm-1749	304	2	,	,	PUNCT
ajm-1749	304	3	a.	a.	PROPN
ajm-1749	304	4	,	,	PUNCT
ajm-1749	304	5	zeithaml	zeithaml	PROPN
ajm-1749	304	6	,	,	PUNCT
ajm-1749	304	7	v.	v.	PROPN
ajm-1749	304	8	a.	a.	PROPN
ajm-1749	304	9	,	,	PUNCT
ajm-1749	304	10	&	&	CCONJ
ajm-1749	304	11	berry	berry	PROPN
ajm-1749	304	12	,	,	PUNCT
ajm-1749	304	13	l.	l.	PROPN
ajm-1749	304	14	l.	l.	PROPN
ajm-1749	304	15	(	(	PUNCT
ajm-1749	304	16	1988	1988	NUM
ajm-1749	304	17	)	)	PUNCT
ajm-1749	304	18	.	.	PUNCT
ajm-1749	305	1	servqual	servqual	ADJ
ajm-1749	305	2	:	:	PUNCT
ajm-1749	305	3	a	a	DET
ajm-1749	305	4	multiple	multiple	ADJ
ajm-1749	305	5	-	-	PUNCT
ajm-1749	305	6	item	item	NOUN
ajm-1749	305	7	scale	scale	NOUN
ajm-1749	305	8	for	for	ADP
ajm-1749	305	9	measuring	measure	VERB
ajm-1749	305	10	customer	customer	NOUN
ajm-1749	305	11	perceptions	perception	NOUN
ajm-1749	305	12	of	of	ADP
ajm-1749	305	13	service	service	NOUN
ajm-1749	305	14	quality	quality	NOUN
ajm-1749	305	15	.	.	PUNCT
ajm-1749	306	1	journal	journal	NOUN
ajm-1749	306	2	of	of	ADP
ajm-1749	306	3	retailing	retailing	NOUN
ajm-1749	306	4	,	,	PUNCT
ajm-1749	306	5	6(41	6(41	NUM
ajm-1749	306	6	)	)	PUNCT
ajm-1749	306	7	,	,	PUNCT
ajm-1749	306	8	12	12	NUM
ajm-1749	306	9	-	-	SYM
ajm-1749	306	10	40	40	NUM
ajm-1749	306	11	.	.	PUNCT
ajm-1749	307	1	prayag	prayag	PROPN
ajm-1749	307	2	,	,	PUNCT
ajm-1749	307	3	g.	g.	PROPN
ajm-1749	307	4	(	(	PUNCT
ajm-1749	307	5	2007	2007	NUM
ajm-1749	307	6	)	)	PUNCT
ajm-1749	307	7	.	.	PUNCT
ajm-1749	308	1	assessing	assess	VERB
ajm-1749	308	2	international	international	ADJ
ajm-1749	308	3	tourists	tourist	NOUN
ajm-1749	308	4	'	'	PART
ajm-1749	308	5	perceptions	perception	NOUN
ajm-1749	308	6	of	of	ADP
ajm-1749	308	7	service	service	NOUN
ajm-1749	308	8	quality	quality	NOUN
ajm-1749	308	9	at	at	ADP
ajm-1749	308	10	air	air	PROPN
ajm-1749	308	11	mauritius	mauritius	PROPN
ajm-1749	308	12	.	.	PUNCT
ajm-1749	309	1	international	international	ADJ
ajm-1749	309	2	journal	journal	PROPN
ajm-1749	309	3	of	of	ADP
ajm-1749	309	4	quality	quality	NOUN
ajm-1749	309	5	&	&	CCONJ
ajm-1749	309	6	reliability	reliability	NOUN
ajm-1749	309	7	management	management	NOUN
ajm-1749	309	8	,	,	PUNCT
ajm-1749	309	9	24	24	NUM
ajm-1749	309	10	,	,	PUNCT
ajm-1749	309	11	492514	492514	NUM
ajm-1749	309	12	.	.	PUNCT
ajm-1749	310	1	rohini	rohini	PROPN
ajm-1749	310	2	,	,	PUNCT
ajm-1749	310	3	r.	r.	PROPN
ajm-1749	310	4	,	,	PUNCT
ajm-1749	310	5	&	&	CCONJ
ajm-1749	310	6	mahadevappa	mahadevappa	PROPN
ajm-1749	310	7	,	,	PUNCT
ajm-1749	310	8	b.	b.	PROPN
ajm-1749	310	9	(	(	PUNCT
ajm-1749	310	10	2006	2006	NUM
ajm-1749	310	11	)	)	PUNCT
ajm-1749	310	12	.	.	PUNCT
ajm-1749	311	1	service	service	NOUN
ajm-1749	311	2	quality	quality	NOUN
ajm-1749	311	3	in	in	ADP
ajm-1749	311	4	bangalore	bangalore	NOUN
ajm-1749	311	5	hospitals	hospital	NOUN
ajm-1749	311	6	an	an	DET
ajm-1749	311	7	empirical	empirical	ADJ
ajm-1749	311	8	study	study	NOUN
ajm-1749	311	9	.	.	PUNCT
ajm-1749	312	1	journal	journal	PROPN
ajm-1749	312	2	of	of	ADP
ajm-1749	312	3	services	services	PROPN
ajm-1749	312	4	research	research	NOUN
ajm-1749	312	5	,	,	PUNCT
ajm-1749	312	6	6(1	6(1	NUM
ajm-1749	312	7	)	)	PUNCT
ajm-1749	312	8	,	,	PUNCT
ajm-1749	312	9	59	59	NUM
ajm-1749	312	10	-	-	SYM
ajm-1749	312	11	84	84	NUM
ajm-1749	312	12	.	.	PUNCT
ajm-1749	313	1	roig	roig	PROPN
ajm-1749	313	2	,	,	PUNCT
ajm-1749	313	3	j.	j.	PROPN
ajm-1749	313	4	,	,	PUNCT
ajm-1749	313	5	garcia	garcia	PROPN
ajm-1749	313	6	,	,	PUNCT
ajm-1749	313	7	j.	j.	PROPN
ajm-1749	313	8	s.	s.	PROPN
ajm-1749	313	9	,moliner	,moliner	PUNCT
ajm-1749	313	10	,	,	PUNCT
ajm-1749	313	11	m.	m.	NOUN
ajm-1749	313	12	a.	a.	PROPN
ajm-1749	313	13	,	,	PUNCT
ajm-1749	313	14	and	and	CCONJ
ajm-1749	313	15	monzonis	monzonis	PROPN
ajm-1749	313	16	,	,	PUNCT
ajm-1749	313	17	j.	j.	PROPN
ajm-1749	313	18	l.	l.	PROPN
ajm-1749	313	19	(	(	PUNCT
ajm-1749	313	20	2006	2006	NUM
ajm-1749	313	21	)	)	PUNCT
ajm-1749	313	22	.	.	PUNCT
ajm-1749	314	1	customer	customer	NOUN
ajm-1749	314	2	perceived	perceive	VERB
ajm-1749	314	3	value	value	NOUN
ajm-1749	314	4	in	in	ADP
ajm-1749	314	5	banking	bank	VERB
ajm-1749	314	6	services.the	services.the	DET
ajm-1749	314	7	international	international	ADJ
ajm-1749	314	8	journal	journal	NOUN
ajm-1749	314	9	of	of	ADP
ajm-1749	314	10	bank	bank	PROPN
ajm-1749	314	11	marketing	marketing	NOUN
ajm-1749	314	12	,	,	PUNCT
ajm-1749	314	13	24(5	24(5	NUM
ajm-1749	314	14	)	)	PUNCT
ajm-1749	314	15	,	,	PUNCT
ajm-1749	314	16	266	266	NUM
ajm-1749	314	17	-	-	SYM
ajm-1749	314	18	283	283	NUM
ajm-1749	314	19	.	.	PUNCT
ajm-1749	315	1	samson	samson	PROPN
ajm-1749	315	2	,	,	PUNCT
ajm-1749	315	3	d.	d.	PROPN
ajm-1749	315	4	,	,	PUNCT
ajm-1749	315	5	and	and	CCONJ
ajm-1749	315	6	parker	parker	PROPN
ajm-1749	315	7	,	,	PUNCT
ajm-1749	315	8	r.	r.	PROPN
ajm-1749	315	9	(	(	PUNCT
ajm-1749	315	10	1994	1994	NUM
ajm-1749	315	11	)	)	PUNCT
ajm-1749	315	12	.	.	PUNCT
ajm-1749	316	1	service	service	NOUN
ajm-1749	316	2	quality	quality	NOUN
ajm-1749	316	3	:	:	PUNCT
ajm-1749	316	4	the	the	DET
ajm-1749	316	5	gap	gap	NOUN
ajm-1749	316	6	in	in	ADP
ajm-1749	316	7	the	the	DET
ajm-1749	316	8	australian	australian	ADJ
ajm-1749	316	9	consulting	consulting	NOUN
ajm-1749	316	10	engineering	engineering	NOUN
ajm-1749	316	11	industry	industry	NOUN
ajm-1749	316	12	.	.	PUNCT
ajm-1749	317	1	international	international	ADJ
ajm-1749	317	2	journal	journal	PROPN
ajm-1749	317	3	of	of	ADP
ajm-1749	317	4	quality	quality	NOUN
ajm-1749	317	5	&	&	CCONJ
ajm-1749	317	6	reliability	reliability	NOUN
ajm-1749	317	7	management	management	NOUN
ajm-1749	317	8	,	,	PUNCT
ajm-1749	317	9	11	11	NUM
ajm-1749	317	10	(	(	PUNCT
ajm-1749	317	11	7	7	NUM
ajm-1749	317	12	)	)	PUNCT
ajm-1749	317	13	,	,	PUNCT
ajm-1749	317	14	60	60	NUM
ajm-1749	317	15	76	76	NUM
ajm-1749	317	16	seth	seth	PROPN
ajm-1749	317	17	,	,	PUNCT
ajm-1749	317	18	n.	n.	PROPN
ajm-1749	317	19	,	,	PUNCT
ajm-1749	317	20	deshmukh	deshmukh	PROPN
ajm-1749	317	21	,	,	PUNCT
ajm-1749	317	22	s.g	s.g	PROPN
ajm-1749	317	23	.	.	PROPN
ajm-1749	317	24	,&vrat	,&vrat	PROPN
ajm-1749	317	25	,	,	PUNCT
ajm-1749	317	26	p.	p.	NOUN
ajm-1749	317	27	(	(	PUNCT
ajm-1749	317	28	2005	2005	NUM
ajm-1749	317	29	)	)	PUNCT
ajm-1749	317	30	.	.	PUNCT
ajm-1749	318	1	service	service	NOUN
ajm-1749	318	2	quality	quality	NOUN
ajm-1749	318	3	models	model	NOUN
ajm-1749	318	4	:	:	PUNCT
ajm-1749	318	5	a	a	DET
ajm-1749	318	6	review	review	NOUN
ajm-1749	318	7	.	.	PUNCT
ajm-1749	319	1	international	international	ADJ
ajm-1749	319	2	journal	journal	PROPN
ajm-1749	319	3	of	of	ADP
ajm-1749	319	4	quality	quality	NOUN
ajm-1749	319	5	&	&	CCONJ
ajm-1749	319	6	reliability	reliability	NOUN
ajm-1749	319	7	management	management	NOUN
ajm-1749	319	8	,	,	PUNCT
ajm-1749	319	9	22	22	NUM
ajm-1749	319	10	,	,	PUNCT
ajm-1749	319	11	(	(	PUNCT
ajm-1749	319	12	9	9	NUM
ajm-1749	319	13	)	)	PUNCT
ajm-1749	319	14	,	,	PUNCT
ajm-1749	319	15	913	913	NUM
ajm-1749	319	16	-	-	SYM
ajm-1749	319	17	949	949	NUM
ajm-1749	319	18	.	.	PUNCT
ajm-1749	320	1	wisniewski	wisniewski	PROPN
ajm-1749	320	2	,	,	PUNCT
ajm-1749	320	3	m.	m.	NOUN
ajm-1749	320	4	(	(	PUNCT
ajm-1749	320	5	2001	2001	NUM
ajm-1749	320	6	)	)	PUNCT
ajm-1749	320	7	.	.	PUNCT
ajm-1749	321	1	assessing	assess	VERB
ajm-1749	321	2	customer	customer	NOUN
ajm-1749	321	3	satisfaction	satisfaction	NOUN
ajm-1749	321	4	with	with	ADP
ajm-1749	321	5	local	local	ADJ
ajm-1749	321	6	authority	authority	NOUN
ajm-1749	321	7	services	service	NOUN
ajm-1749	321	8	using	use	VERB
ajm-1749	321	9	servqual	servqual	ADJ
ajm-1749	321	10	.	.	PUNCT
ajm-1749	322	1	total	total	ADJ
ajm-1749	322	2	quality	quality	NOUN
ajm-1749	322	3	management	management	NOUN
ajm-1749	322	4	,	,	PUNCT
ajm-1749	322	5	12	12	NUM
ajm-1749	322	6	,	,	PUNCT
ajm-1749	322	7	995	995	NUM
ajm-1749	322	8	-	-	PUNCT
ajm-1749	322	9	1002	1002	NUM
ajm-1749	322	10	.	.	PUNCT
ajm-1749	323	1	yamane	yamane	PROPN
ajm-1749	323	2	,	,	PUNCT
ajm-1749	323	3	t.	t.	PROPN
ajm-1749	323	4	(	(	PUNCT
ajm-1749	323	5	1967	1967	NUM
ajm-1749	323	6	)	)	PUNCT
ajm-1749	323	7	.	.	PUNCT
ajm-1749	324	1	elementary	elementary	ADJ
ajm-1749	324	2	sampling	sample	VERB
ajm-1749	324	3	theory	theory	NOUN
ajm-1749	324	4	.	.	PUNCT
ajm-1749	325	1	youssef	youssef	PROPN
ajm-1749	325	2	,	,	PUNCT
ajm-1749	325	3	f.	f.	PROPN
ajm-1749	325	4	n.	n.	PROPN
ajm-1749	325	5	,	,	PUNCT
ajm-1749	325	6	nel	nel	PROPN
ajm-1749	325	7	,	,	PUNCT
ajm-1749	325	8	d.	d.	PROPN
ajm-1749	325	9	,	,	PUNCT
ajm-1749	325	10	&	&	CCONJ
ajm-1749	325	11	bovaird	bovaird	ADJ
ajm-1749	325	12	,	,	PUNCT
ajm-1749	325	13	t.	t.	PROPN
ajm-1749	325	14	(	(	PUNCT
ajm-1749	325	15	1996	1996	NUM
ajm-1749	325	16	)	)	PUNCT
ajm-1749	325	17	.	.	PUNCT
ajm-1749	326	1	health	health	NOUN
ajm-1749	326	2	care	care	NOUN
ajm-1749	326	3	quality	quality	NOUN
ajm-1749	326	4	in	in	ADP
ajm-1749	326	5	nhs	nhs	NOUN
ajm-1749	326	6	hospitals	hospital	NOUN
ajm-1749	326	7	.	.	PUNCT
ajm-1749	327	1	international	international	ADJ
ajm-1749	327	2	journal	journal	PROPN
ajm-1749	327	3	of	of	ADP
ajm-1749	327	4	health	health	PROPN
ajm-1749	327	5	care	care	NOUN
ajm-1749	327	6	quality	quality	NOUN
ajm-1749	327	7	assurance	assurance	NOUN
ajm-1749	327	8	,	,	PUNCT
ajm-1749	327	9	9	9	NUM
ajm-1749	327	10	,	,	PUNCT
ajm-1749	327	11	15	15	NUM
ajm-1749	327	12	-	-	SYM
ajm-1749	327	13	28	28	NUM
ajm-1749	327	14	.	.	PUNCT
ajm-1749	328	1	zarei	zarei	PROPN
ajm-1749	328	2	f.	f.	PROPN
ajm-1749	328	3	,	,	PUNCT
ajm-1749	328	4	taghdisi	taghdisi	NOUN
ajm-1749	328	5	,	,	PUNCT
ajm-1749	328	6	m.	m.	NOUN
ajm-1749	328	7	h.	h.	PROPN
ajm-1749	328	8	,	,	PUNCT
ajm-1749	328	9	&	&	CCONJ
ajm-1749	328	10	tehrani	tehrani	PROPN
ajm-1749	328	11	,	,	PUNCT
ajm-1749	328	12	h.	h.	PROPN
ajm-1749	328	13	(	(	PUNCT
ajm-1749	328	14	2012	2012	NUM
ajm-1749	328	15	)	)	PUNCT
ajm-1749	328	16	.	.	PUNCT
ajm-1749	329	1	normalizing	normalize	VERB
ajm-1749	329	2	health	health	NOUN
ajm-1749	329	3	values	value	NOUN
ajm-1749	329	4	in	in	ADP
ajm-1749	329	5	the	the	DET
ajm-1749	329	6	socialization	socialization	NOUN
ajm-1749	329	7	process	process	NOUN
ajm-1749	329	8	.	.	PUNCT
ajm-1749	330	1	journal	journal	PROPN
ajm-1749	330	2	of	of	ADP
ajm-1749	330	3	research	research	NOUN
ajm-1749	330	4	health	health	NOUN
ajm-1749	330	5	,	,	PUNCT
ajm-1749	330	6	2(2	2(2	NUM
ajm-1749	330	7	)	)	PUNCT
ajm-1749	330	8	,	,	PUNCT
ajm-1749	330	9	169	169	NUM
ajm-1749	330	10	-	-	SYM
ajm-1749	330	11	171	171	NUM
ajm-1749	330	12	.	.	PUNCT
ajm-1749	331	1	zeitham	zeitham	PROPN
ajm-1749	331	2	.	.	PUNCT
ajm-1749	331	3	,	,	PUNCT
ajm-1749	331	4	v.	v.	PROPN
ajm-1749	331	5	a.	a.	PROPN
ajm-1749	331	6	,	,	PUNCT
ajm-1749	331	7	berry	berry	VERB
ajm-1749	331	8	,	,	PUNCT
ajm-1749	331	9	l.	l.	PROPN
ajm-1749	331	10	l.	l.	PROPN
ajm-1749	331	11	,	,	PUNCT
ajm-1749	331	12	&	&	CCONJ
ajm-1749	331	13	parasuraman	parasuraman	PROPN
ajm-1749	331	14	,	,	PUNCT
ajm-1749	331	15	a.	a.	NOUN
ajm-1749	331	16	(	(	PUNCT
ajm-1749	331	17	1993	1993	NUM
ajm-1749	331	18	)	)	PUNCT
ajm-1749	331	19	.	.	PUNCT
ajm-1749	332	1	the	the	DET
ajm-1749	332	2	nature	nature	NOUN
ajm-1749	332	3	and	and	CCONJ
ajm-1749	332	4	determinants	determinant	NOUN
ajm-1749	332	5	of	of	ADP
ajm-1749	332	6	customer	customer	NOUN
ajm-1749	332	7	expectations	expectation	NOUN
ajm-1749	332	8	of	of	ADP
ajm-1749	332	9	service	service	NOUN
ajm-1749	332	10	.	.	PUNCT
ajm-1749	333	1	journal	journal	NOUN
ajm-1749	333	2	of	of	ADP
ajm-1749	333	3	the	the	DET
ajm-1749	333	4	academy	academy	NOUN
ajm-1749	333	5	of	of	ADP
ajm-1749	333	6	marketing	marketing	NOUN
ajm-1749	333	7	science	science	NOUN
ajm-1749	333	8	,	,	PUNCT
ajm-1749	333	9	12(1	12(1	NUM
ajm-1749	333	10	)	)	PUNCT
ajm-1749	333	11	,	,	PUNCT
ajm-1749	333	12	1	1	NUM
ajm-1749	333	13	-	-	SYM
ajm-1749	333	14	12	12	NUM
ajm-1749	333	15	.	.	PUNCT