id	sid	eid	entity	type
ajmpe-248	1	1	american journal of medical	ORG
ajmpe-248	1	2	6	CARDINAL
ajmpe-248	1	3	november-december 2021	DATE
ajmpe-248	1	4	1252	CARDINAL
ajmpe-248	1	5	washington dc	GPE
ajmpe-248	1	6	united states	GPE
ajmpe-248	12	1	cindy elizabeth lee sports center	PERSON
ajmpe-248	12	2	hong kong	GPE
ajmpe-248	14	1	season	DATE
ajmpe-248	15	1	season	DATE
ajmpe-248	17	1	saleh	PERSON
ajmpe-248	17	2	2015	DATE
ajmpe-248	17	3	five	CARDINAL
ajmpe-248	20	1	two	CARDINAL
ajmpe-248	20	2	cronin	ORG
ajmpe-248	20	3	brady, &hult	ORG
ajmpe-248	20	4	2000).some	CARDINAL
ajmpe-248	20	5	liu	PERSON
ajmpe-248	20	6	2011	DATE
ajmpe-248	25	1	one	CARDINAL
ajmpe-248	26	1	bad season	DATE
ajmpe-248	29	1	2001	DATE
ajmpe-248	30	1	bauer	PERSON
ajmpe-248	30	2	2008	DATE
ajmpe-248	33	1	season	DATE
ajmpe-248	34	1	brady	PERSON
ajmpe-248	34	2	cronin	PERSON
ajmpe-248	34	3	2001	DATE
ajmpe-248	35	1	american journal of medical	ORG
ajmpe-248	35	2	6	CARDINAL
ajmpe-248	35	3	november-december 2021	DATE
ajmpe-248	35	4	1252	CARDINAL
ajmpe-248	35	5	washington dc	GPE
ajmpe-248	35	6	united states	GPE
ajmpe-248	43	1	season	DATE
ajmpe-248	44	1	2	CARDINAL
ajmpe-248	44	2	2.1	CARDINAL
ajmpe-248	45	1	greenwell	ORG
ajmpe-248	45	2	&pastore	ORG
ajmpe-248	45	3	2002	DATE
ajmpe-248	45	4	gwinner & swanson	ORG
ajmpe-248	45	5	2003).season	CARDINAL
ajmpe-248	47	1	sponsors‟	ORG
ajmpe-248	47	2	kwon & armstrong, 2002	ORG
ajmpe-248	47	3	pope &voges	ORG
ajmpe-248	47	4	2000	DATE
ajmpe-248	48	1	season	DATE
ajmpe-248	48	2	2001	DATE
ajmpe-248	49	1	season	DATE
ajmpe-248	49	2	one	CARDINAL
ajmpe-248	50	1	season	DATE
ajmpe-248	51	1	2016	DATE
ajmpe-248	52	1	2.2	CARDINAL
ajmpe-248	52	2	daily	DATE
ajmpe-248	54	1	one	CARDINAL
ajmpe-248	55	1	representatives‟	PERSON
ajmpe-248	56	1	season	DATE
ajmpe-248	57	1	first	ORDINAL
ajmpe-248	60	1	2.3	CARDINAL
ajmpe-248	60	2	zeithaml, &berry	ORG
ajmpe-248	60	3	1988	DATE
ajmpe-248	60	4	15	CARDINAL
ajmpe-248	60	5	brady & cronin	ORG
ajmpe-248	60	6	2001	DATE
ajmpe-248	61	1	ko & pastore	ORG
ajmpe-248	61	2	2004	DATE
ajmpe-248	61	3	liu	PERSON
ajmpe-248	61	4	guo, & lee	ORG
ajmpe-248	61	5	2009	DATE
ajmpe-248	61	6	1992	DATE
ajmpe-248	62	1	zeithaml, &berry	ORG
ajmpe-248	62	2	1988	DATE
ajmpe-248	65	1	1985	DATE
ajmpe-248	65	2	ten	CARDINAL
ajmpe-248	65	3	mailto:topacademicjournals@gmail.com	ORG
ajmpe-248	65	4	american journal of medical	ORG
ajmpe-248	65	5	6	CARDINAL
ajmpe-248	65	6	november-december 2021	DATE
ajmpe-248	65	7	1252	CARDINAL
ajmpe-248	65	8	washington dc	GPE
ajmpe-248	65	9	united states	GPE
ajmpe-248	78	1	1988	DATE
ajmpe-248	78	2	ten	CARDINAL
ajmpe-248	78	3	five	CARDINAL
ajmpe-248	79	1	brady	PERSON
ajmpe-248	79	2	cronin	PERSON
ajmpe-248	79	3	2001	DATE
ajmpe-248	79	4	three	CARDINAL
ajmpe-248	83	1	ko	PERSON
ajmpe-248	83	2	zhang	GPE
ajmpe-248	83	3	catani, & pastore	ORG
ajmpe-248	83	4	2011	DATE
ajmpe-248	83	5	moon	GPE
ajmpe-248	83	6	kim	PERSON
ajmpe-248	83	7	ko	PERSON
ajmpe-248	83	8	2011	DATE
ajmpe-248	85	1	1988	DATE
ajmpe-248	85	2	five	CARDINAL
ajmpe-248	92	1	four	CARDINAL
ajmpe-248	93	1	2.4	CARDINAL
ajmpe-248	96	1	brady	PERSON
ajmpe-248	96	2	cronin	PERSON
ajmpe-248	96	3	2001	DATE
ajmpe-248	98	1	brashear	GPE
ajmpe-248	98	2	bolles	GPE
ajmpe-248	98	3	2003	DATE
ajmpe-248	106	1	2.	CARDINAL
ajmpe-248	106	2	4.1complaintmanagement	CARDINAL
ajmpe-248	106	3	álvarez	PERSON
ajmpe-248	106	4	2011	DATE
ajmpe-248	110	1	1998	DATE
ajmpe-248	111	1	conlon & murray	ORG
ajmpe-248	111	2	1996	DATE
ajmpe-248	112	1	mailto:topacademicjournals@gmail.com	ORG
ajmpe-248	112	2	6	CARDINAL
ajmpe-248	112	3	november-december 2021	DATE
ajmpe-248	112	4	1252	CARDINAL
ajmpe-248	112	5	washington dc	GPE
ajmpe-248	112	6	united states	GPE
ajmpe-248	113	1	4 |	TIME
ajmpe-248	123	1	conlon	ORG
ajmpe-248	123	2	murray (1996	ORG
ajmpe-248	123	3	one	CARDINAL
ajmpe-248	123	4	two	CARDINAL
ajmpe-248	124	1	2.5	CARDINAL
ajmpe-248	124	2	1992	DATE
ajmpe-248	125	1	zeithaml	PERSON
ajmpe-248	125	2	2000	DATE
ajmpe-248	126	1	de ruyter & wetzels	ORG
ajmpe-248	126	2	2000	DATE
ajmpe-248	126	3	deng	PERSON
ajmpe-248	126	4	lu	PERSON
ajmpe-248	126	5	wei	PERSON
ajmpe-248	126	6	2009	DATE
ajmpe-248	127	1	galloway	PERSON
ajmpe-248	127	2	1994	DATE
ajmpe-248	128	1	two	CARDINAL
ajmpe-248	128	2	kwon et al.	PERSON
ajmpe-248	128	3	2005	DATE
ajmpe-248	128	4	anderson, & fink	ORG
ajmpe-248	128	5	2005	DATE
ajmpe-248	128	6	wakefield & blodgett, 1996	ORG
ajmpe-248	129	1	3	CARDINAL
ajmpe-248	129	2	annual	DATE
ajmpe-248	130	1	two to three	CARDINAL
ajmpe-248	131	1	2013-2014	DATE
ajmpe-248	131	2	season	DATE
ajmpe-248	132	1	3.1	CARDINAL
ajmpe-248	133	1	season	DATE
ajmpe-248	133	2	the united states	GPE
ajmpe-248	134	1	season	DATE
ajmpe-248	134	2	eight	CARDINAL
ajmpe-248	134	3	ten	CARDINAL
ajmpe-248	136	1	1,149	CARDINAL
ajmpe-248	138	1	69.2%	PERCENT
ajmpe-248	138	2	caucasian (n=1,001	ORG
ajmpe-248	138	3	87.1%	PERCENT
ajmpe-248	139	1	750	CARDINAL
ajmpe-248	139	2	65.3%	PERCENT
ajmpe-248	139	3	216	CARDINAL
ajmpe-248	139	4	18.8%	PERCENT
ajmpe-248	139	5	96	CARDINAL
ajmpe-248	139	6	8.4%	PERCENT
ajmpe-248	140	1	under 18	DATE
ajmpe-248	140	2	18-21(n=11	CARDINAL
ajmpe-248	140	3	22-25	CARDINAL
ajmpe-248	140	4	26	CARDINAL
ajmpe-248	140	5	36-45	CARDINAL
ajmpe-248	140	6	46-55	CARDINAL
ajmpe-248	140	7	56-65	CARDINAL
ajmpe-248	140	8	66	DATE
ajmpe-248	140	9	n=104).about half	CARDINAL
ajmpe-248	140	10	50.91%	PERCENT
ajmpe-248	140	11	in„46-55‟	ORG
ajmpe-248	140	12	‟56-65‟	DATE
ajmpe-248	141	1	more than 60%	PERCENT
ajmpe-248	141	2	n= 358	LAW
ajmpe-248	141	3	31.2%	PERCENT
ajmpe-248	141	4	339	CARDINAL
ajmpe-248	141	5	29.5%).in	CARDINAL
ajmpe-248	141	6	15.5%	PERCENT
ajmpe-248	141	7	100k~$149k	MONEY
ajmpe-248	142	1	about one third	CARDINAL
ajmpe-248	142	2	29.9%	PERCENT
ajmpe-248	142	3	n=344	ORG
ajmpe-248	143	1	3.2	CARDINAL
ajmpe-248	143	2	season	DATE
ajmpe-248	143	3	season	DATE
ajmpe-248	146	1	season	DATE
ajmpe-248	146	2	3	CARDINAL
ajmpe-248	146	3	four	CARDINAL
ajmpe-248	146	4	2	CARDINAL
ajmpe-248	146	5	1item	CARDINAL
ajmpe-248	146	6	3	CARDINAL
ajmpe-248	146	7	2	CARDINAL
ajmpe-248	146	8	5	CARDINAL
ajmpe-248	146	9	1(poor	CARDINAL
ajmpe-248	147	1	american journal of medical	ORG
ajmpe-248	147	2	6	CARDINAL
ajmpe-248	147	3	november-december 2021	DATE
ajmpe-248	147	4	1252	CARDINAL
ajmpe-248	147	5	washington dc	GPE
ajmpe-248	147	6	united states	GPE
ajmpe-248	157	1	one	CARDINAL
ajmpe-248	157	2	two	CARDINAL
ajmpe-248	159	1	3.3	CARDINAL
ajmpe-248	161	1	four	CARDINAL
ajmpe-248	162	1	4	CARDINAL
ajmpe-248	162	2	1,149	CARDINAL
ajmpe-248	162	3	only 739	CARDINAL
ajmpe-248	162	4	64.3%	PERCENT
ajmpe-248	164	1	three	CARDINAL
ajmpe-248	164	2	1	CARDINAL
ajmpe-248	165	1	nunnally & bernstein	ORG
ajmpe-248	165	2	1994	DATE
ajmpe-248	165	3	α=.88	CARDINAL
ajmpe-248	165	4	α=.85	CARDINAL
ajmpe-248	166	1	5	CARDINAL
ajmpe-248	166	2	4.30	CARDINAL
ajmpe-248	166	3	4.48	CARDINAL
ajmpe-248	166	4	4.33	CARDINAL
ajmpe-248	166	5	.87	ORG
ajmpe-248	166	6	4.51	CARDINAL
ajmpe-248	167	1	1	CARDINAL
ajmpe-248	167	2	5	CARDINAL
ajmpe-248	167	3	4.48 .90	MONEY
ajmpe-248	167	4	4.33 .87 .88	MONEY
ajmpe-248	167	5	4.48 .79 .85	MONEY
ajmpe-248	167	6	one	CARDINAL
ajmpe-248	167	7	4.51	CARDINAL
ajmpe-248	167	8	4.30 .98 .89	MONEY
ajmpe-248	167	9	four	CARDINAL
ajmpe-248	167	10	season	DATE
ajmpe-248	168	1	four	CARDINAL
ajmpe-248	169	1	four	CARDINAL
ajmpe-248	169	2	about 74%	PERCENT
ajmpe-248	170	1	.001	CARDINAL
ajmpe-248	170	2	.30	ORG
ajmpe-248	170	3	.001	CARDINAL
ajmpe-248	170	4	β=. 17	DATE
ajmpe-248	170	5	.001	CARDINAL
ajmpe-248	170	6	.09	CARDINAL
ajmpe-248	170	7	.005	CARDINAL
ajmpe-248	171	1	1	CARDINAL
ajmpe-248	171	2	four	CARDINAL
ajmpe-248	172	1	2	CARDINAL
ajmpe-248	172	2	.30	ORG
ajmpe-248	172	3	6.71 .000	CARDINAL
ajmpe-248	172	4	.17	ORG
ajmpe-248	172	5	4.17 .000	CARDINAL
ajmpe-248	172	6	7.19 .000	CARDINAL
ajmpe-248	172	7	mailto:topacademicjournals@gmail.com	ORG
ajmpe-248	172	8	american journal of medical	ORG
ajmpe-248	172	9	6	CARDINAL
ajmpe-248	172	10	november-december 2021	DATE
ajmpe-248	172	11	1252	CARDINAL
ajmpe-248	172	12	washington dc	GPE
ajmpe-248	172	13	united states	GPE
ajmpe-248	181	1	.09	CARDINAL
ajmpe-248	181	2	2.93 .003 5	CARDINAL
ajmpe-248	181	3	season	DATE
ajmpe-248	182	1	.001	CARDINAL
ajmpe-248	182	2	season	DATE
ajmpe-248	184	1	first	ORDINAL
ajmpe-248	189	1	season	DATE
ajmpe-248	194	1	2015	CARDINAL
ajmpe-248	195	1	2009	DATE
ajmpe-248	197	1	lau et al.‟s	PERSON
ajmpe-248	197	2	2013	DATE
ajmpe-248	199	1	second	ORDINAL
ajmpe-248	202	1	4.51	CARDINAL
ajmpe-248	203	1	season	DATE
ajmpe-248	203	2	season	DATE
ajmpe-248	205	1	4.30	CARDINAL
ajmpe-248	206	1	season	DATE
ajmpe-248	207	1	approximately one third	CARDINAL
ajmpe-248	207	2	35.7%	PERCENT
ajmpe-248	209	1	american journal of medical	ORG
ajmpe-248	209	2	6	CARDINAL
ajmpe-248	209	3	november-december 2021	DATE
ajmpe-248	209	4	1252	CARDINAL
ajmpe-248	209	5	washington dc	GPE
ajmpe-248	209	6	united states	GPE
ajmpe-248	220	1	álvarez	PERSON
ajmpe-248	220	2	l. s.	PERSON
ajmpe-248	220	3	r. v.	PERSON
ajmpe-248	220	4	martin	PERSON
ajmpe-248	220	5	a. m.	PERSON
ajmpe-248	220	6	2011	DATE
ajmpe-248	222	1	27(1	CARDINAL
ajmpe-248	222	2	143	CARDINAL
ajmpe-248	223	1	north america	LOC
ajmpe-248	223	2	2015/16	CARDINAL
ajmpe-248	223	3	u.s.	GPE
ajmpe-248	224	1	2016	CARDINAL
ajmpe-248	225	1	october 26, 2016	DATE
ajmpe-248	225	2	https://www.statista.com/statistics/261588/average-ticket-price-major-ussportsleagues/ bauer	PERSON
ajmpe-248	225	3	h. h.	PERSON
ajmpe-248	225	4	n. e., &exler	PERSON
ajmpe-248	225	5	s.	PERSON
ajmpe-248	225	6	2008	DATE
ajmpe-248	227	1	22(2	CARDINAL
ajmpe-248	227	2	205	CARDINAL
ajmpe-248	228	1	blanchard	ORG
ajmpe-248	228	2	r. f., & galloway	PERSON
ajmpe-248	228	3	r. l.	PERSON
ajmpe-248	228	4	1994	DATE
ajmpe-248	230	1	international journal of service industry management	ORG
ajmpe-248	230	2	5(4	CARDINAL
ajmpe-248	230	3	5	CARDINAL
ajmpe-248	231	1	brady	PERSON
ajmpe-248	231	2	m. k.	PERSON
ajmpe-248	231	3	j. (2001	ORG
ajmpe-248	233	1	65(3	CARDINAL
ajmpe-248	233	2	34	CARDINAL
ajmpe-248	234	1	brashear	ORG
ajmpe-248	234	2	t. g.	PERSON
ajmpe-248	234	3	j. s.	PERSON
ajmpe-248	234	4	d. n., & brooks	ORG
ajmpe-248	234	5	c. m.	PERSON
ajmpe-248	234	6	2003	DATE
ajmpe-248	236	1	the academy of marketing science	ORG
ajmpe-248	236	2	31	DATE
ajmpe-248	236	3	189	CARDINAL
ajmpe-248	237	1	m.	PERSON
ajmpe-248	237	2	2015, feb. 18	DATE
ajmpe-248	238	1	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customerservice-reps/ conlon	PERSON
ajmpe-248	238	2	d.e.	GPE
ajmpe-248	238	3	n.m.	GPE
ajmpe-248	238	4	1996	DATE
ajmpe-248	240	1	academy of management journal	ORG
ajmpe-248	240	2	39(4),1040–1056	CARDINAL
ajmpe-248	241	1	k., &wetzels	ORG
ajmpe-248	241	2	m. g. m.	PERSON
ajmpe-248	241	3	2000	DATE
ajmpe-248	243	1	journal of service research	ORG
ajmpe-248	243	2	2(3	CARDINAL
ajmpe-248	243	3	276–284	CARDINAL
ajmpe-248	244	1	deng, z.	PERSON
ajmpe-248	244	2	wei	PERSON
ajmpe-248	244	3	k. k.	PERSON
ajmpe-248	244	4	j.	PERSON
ajmpe-248	244	5	2009	DATE
ajmpe-248	245	1	china	GPE
ajmpe-248	246	1	international journal of information management	ORG
ajmpe-248	246	2	doi:10.1016/j.ijinfomgt.2009.10.001	ORG
ajmpe-248	247	1	swedish	NORP
ajmpe-248	248	1	56(1	CARDINAL
ajmpe-248	248	2	6	CARDINAL
ajmpe-248	248	3	21	CARDINAL
ajmpe-248	249	1	j. m.	PERSON
ajmpe-248	249	2	d. c. (	GPE
ajmpe-248	249	3	2001	DATE
ajmpe-248	251	1	sport marketing &	ORG
ajmpe-248	251	2	3	CARDINAL
ajmpe-248	251	3	67	CARDINAL
ajmpe-248	252	1	american	NORP
ajmpe-248	252	2	6	CARDINAL
ajmpe-248	252	3	november-december 2021	DATE
ajmpe-248	252	4	1252	CARDINAL
ajmpe-248	252	5	washington dc	GPE
ajmpe-248	252	6	united states	GPE
ajmpe-248	264	1	greenwell	PERSON
ajmpe-248	264	2	t.c.	GPE
ajmpe-248	264	3	fink	ORG
ajmpe-248	264	4	j.s.	GPE
ajmpe-248	264	5	&pastore	ORG
ajmpe-248	264	6	d.l.	GPE
ajmpe-248	264	7	2002	DATE
ajmpe-248	266	1	quarterly	DATE
ajmpe-248	266	2	11(4	DATE
ajmpe-248	266	3	233	CARDINAL
ajmpe-248	266	4	k.p. & swanson	ORG
ajmpe-248	266	5	s.r.	GPE
ajmpe-248	266	6	2003	DATE
ajmpe-248	268	1	the journal of services marketing	ORG
ajmpe-248	268	2	17(3	CARDINAL
ajmpe-248	268	3	275-294	CARDINAL
ajmpe-248	269	1	ko	PERSON
ajmpe-248	269	2	y.j.	GPE
ajmpe-248	269	3	d.	NORP
ajmpe-248	270	1	quarterly	DATE
ajmpe-248	270	2	13(3	CARDINAL
ajmpe-248	270	3	159	CARDINAL
ajmpe-248	271	1	ko	PERSON
ajmpe-248	271	2	y. j.	PERSON
ajmpe-248	271	3	j., cattani	PERSON
ajmpe-248	271	4	2011	DATE
ajmpe-248	273	1	304	CARDINAL
ajmpe-248	274	1	h. h., & armstrong	ORG
ajmpe-248	274	2	k. l.	PERSON
ajmpe-248	274	3	2002	DATE
ajmpe-248	276	1	quarterly	DATE
ajmpe-248	276	2	11	CARDINAL
ajmpe-248	276	3	151	CARDINAL
ajmpe-248	277	1	lau	PERSON
ajmpe-248	277	2	m. m.	PERSON
ajmpe-248	277	3	cheung	GPE
ajmpe-248	277	4	r.	NORP
ajmpe-248	277	5	lam, a. y.,	PERSON
ajmpe-248	277	6	2013	DATE
ajmpe-248	278	1	hong kong	GPE
ajmpe-248	279	1	contemporary management research	ORG
ajmpe-248	279	2	9(3	CARDINAL
ajmpe-248	279	3	263	CARDINAL
ajmpe-248	280	1	liu	PERSON
ajmpe-248	280	2	y. m.	PERSON
ajmpe-248	280	3	2011	DATE
ajmpe-248	282	1	31(1	CARDINAL
ajmpe-248	282	2	71	CARDINAL
ajmpe-248	283	1	nunally	ORG
ajmpe-248	283	2	j. c.	PERSON
ajmpe-248	283	3	i. h.	PERSON
ajmpe-248	283	4	1994	DATE
ajmpe-248	285	1	new york	GPE
ajmpe-248	285	2	mcgraw-hill	ORG
ajmpe-248	286	1	a.	PERSON
ajmpe-248	286	2	zeithaml	PERSON
ajmpe-248	286	3	1985	DATE
ajmpe-248	288	1	49(fall	CARDINAL
ajmpe-248	288	2	41-50	CARDINAL
ajmpe-248	289	1	a.	PERSON
ajmpe-248	289	2	zeithaml	PERSON
ajmpe-248	289	3	1988	DATE
ajmpe-248	290	1	servqual	PERSON
ajmpe-248	291	1	64(1	CARDINAL
ajmpe-248	291	2	12-40	CARDINAL
ajmpe-248	292	1	pope	PERSON
ajmpe-248	292	2	n. k.	PERSON
ajmpe-248	292	3	k. e. (	PERSON
ajmpe-248	292	4	2000	DATE
ajmpe-248	294	1	quarterly	DATE
ajmpe-248	294	2	9(2	CARDINAL
ajmpe-248	294	3	96	CARDINAL
ajmpe-248	295	1	saleh	PERSON
ajmpe-248	295	2	k.	PERSON
ajmpe-248	295	3	2015	DATE
ajmpe-248	297	1	s.s.	PERSON
ajmpe-248	297	2	brown	GPE
ajmpe-248	297	3	s.w.	GPE
ajmpe-248	297	4	m.	PERSON
ajmpe-248	297	5	1998	DATE
ajmpe-248	299	1	62	CARDINAL
ajmpe-248	299	2	60–76	CARDINAL
ajmpe-248	300	1	g. t.	PERSON
ajmpe-248	300	2	anderson	PERSON
ajmpe-248	300	3	d. f., & fink	PERSON
ajmpe-248	300	4	j. s.	PERSON
ajmpe-248	300	5	2005	DATE
ajmpe-248	302	1	quarterly	DATE
ajmpe-248	302	2	98	CARDINAL
ajmpe-248	303	1	yilmas	GPE
ajmpe-248	303	2	i.	PERSON
ajmpe-248	303	3	2009	DATE
ajmpe-248	305	1	20(2	CARDINAL
ajmpe-248	305	2	375	CARDINAL
ajmpe-248	305	3	zeithaml	PERSON
ajmpe-248	305	4	m. j. (	PERSON
ajmpe-248	305	5	2000	DATE
ajmpe-248	307	1	madison	PERSON
ajmpe-248	307	2	mcgraw-hill	ORG