id	sid	tid	token	lemma	pos
ajmpe-248	1	1	american	american	PROPN
ajmpe-248	1	2	journal	journal	PROPN
ajmpe-248	1	3	of	of	ADP
ajmpe-248	1	4	medical	medical	ADJ
ajmpe-248	1	5	and	and	CCONJ
ajmpe-248	1	6	physical	physical	ADJ
ajmpe-248	1	7	education	education	PROPN
ajmpe-248	1	8	vol.6	vol.6	PROPN
ajmpe-248	1	9	,	,	PUNCT
ajmpe-248	1	10	issue	issue	NOUN
ajmpe-248	1	11	6	6	NUM
ajmpe-248	1	12	;	;	PUNCT
ajmpe-248	1	13	november	november	PROPN
ajmpe-248	1	14	-	-	PUNCT
ajmpe-248	1	15	december	december	PROPN
ajmpe-248	1	16	2021	2021	NUM
ajmpe-248	1	17	;	;	PUNCT
ajmpe-248	1	18	1252	1252	NUM
ajmpe-248	1	19	columbia	columbia	PROPN
ajmpe-248	1	20	rd	rd	PROPN
ajmpe-248	1	21	nw	nw	PROPN
ajmpe-248	1	22	,	,	PUNCT
ajmpe-248	1	23	washington	washington	PROPN
ajmpe-248	1	24	dc	dc	PROPN
ajmpe-248	1	25	,	,	PUNCT
ajmpe-248	1	26	united	united	PROPN
ajmpe-248	1	27	states	states	PROPN
ajmpe-248	1	28	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	1	29	;	;	PUNCT
ajmpe-248	1	30	mail	mail	NOUN
ajmpe-248	1	31	:	:	PUNCT
ajmpe-248	1	32	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	2	1	1	1	NUM
ajmpe-248	3	1	|	|	ADV
ajmpe-248	3	2	a	a	DET
ajmpe-248	3	3	m	m	NOUN
ajmpe-248	3	4	e	e	NOUN
ajmpe-248	3	5	r	r	NOUN
ajmpe-248	4	1	i	i	NOUN
ajmpe-248	4	2	c	c	VERB
ajmpe-248	4	3	a	a	DET
ajmpe-248	4	4	n	n	NOUN
ajmpe-248	5	1	j	j	NOUN
ajmpe-248	5	2	o	o	X
ajmpe-248	5	3	u	u	NOUN
ajmpe-248	5	4	r	r	NOUN
ajmpe-248	5	5	n	n	NOUN
ajmpe-248	5	6	a	a	DET
ajmpe-248	5	7	l	l	NOUN
ajmpe-248	5	8	o	o	X
ajmpe-248	6	1	f	f	X
ajmpe-248	6	2	m	m	NOUN
ajmpe-248	6	3	e	e	NOUN
ajmpe-248	7	1	d	d	NOUN
ajmpe-248	7	2	i	i	PRON
ajmpe-248	7	3	c	c	VERB
ajmpe-248	7	4	a	a	DET
ajmpe-248	7	5	l	l	NOUN
ajmpe-248	7	6	a	a	X
ajmpe-248	7	7	n	n	NOUN
ajmpe-248	8	1	d	d	NOUN
ajmpe-248	8	2	p	p	NOUN
ajmpe-248	8	3	h	h	NOUN
ajmpe-248	8	4	y	y	NOUN
ajmpe-248	8	5	s	s	VERB
ajmpe-248	9	1	i	i	INTJ
ajmpe-248	9	2	c	c	VERB
ajmpe-248	9	3	a	a	DET
ajmpe-248	9	4	l	l	NOUN
ajmpe-248	9	5	e	e	NOUN
ajmpe-248	9	6	d	d	X
ajmpe-248	9	7	u	u	X
ajmpe-248	9	8	c	c	PROPN
ajmpe-248	10	1	a	a	DET
ajmpe-248	10	2	t	t	NOUN
ajmpe-248	11	1	i	i	PRON
ajmpe-248	11	2	o	o	VERB
ajmpe-248	12	1	n	n	CCONJ
ajmpe-248	12	2	|	|	ADV
ajmpe-248	12	3	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	12	4	a	a	DET
ajmpe-248	12	5	study	study	NOUN
ajmpe-248	12	6	of	of	ADP
ajmpe-248	12	7	the	the	DET
ajmpe-248	12	8	factors	factor	NOUN
ajmpe-248	12	9	that	that	PRON
ajmpe-248	12	10	affect	affect	VERB
ajmpe-248	12	11	season	season	NOUN
ajmpe-248	12	12	ticket	ticket	NOUN
ajmpe-248	12	13	holders	holder	NOUN
ajmpe-248	12	14	'	'	PART
ajmpe-248	12	15	satisfaction	satisfaction	NOUN
ajmpe-248	12	16	with	with	ADP
ajmpe-248	12	17	interaction	interaction	NOUN
ajmpe-248	12	18	quality	quality	NOUN
ajmpe-248	12	19	cindy	cindy	PROPN
ajmpe-248	12	20	elizabeth	elizabeth	PROPN
ajmpe-248	12	21	lee	lee	PROPN
ajmpe-248	12	22	sports	sports	PROPN
ajmpe-248	12	23	center	center	PROPN
ajmpe-248	12	24	hong	hong	PROPN
ajmpe-248	12	25	kong	kong	PROPN
ajmpe-248	12	26	abstract	abstract	NOUN
ajmpe-248	12	27	:	:	PUNCT
ajmpe-248	12	28	customer	customer	NOUN
ajmpe-248	12	29	satisfaction	satisfaction	NOUN
ajmpe-248	12	30	is	be	AUX
ajmpe-248	12	31	essential	essential	ADJ
ajmpe-248	12	32	for	for	SCONJ
ajmpe-248	12	33	organizations	organization	NOUN
ajmpe-248	12	34	to	to	PART
ajmpe-248	12	35	retain	retain	VERB
ajmpe-248	12	36	customers	customer	NOUN
ajmpe-248	12	37	.	.	PUNCT
ajmpe-248	13	1	in	in	ADP
ajmpe-248	13	2	the	the	DET
ajmpe-248	13	3	sport	sport	NOUN
ajmpe-248	13	4	industry	industry	NOUN
ajmpe-248	13	5	,	,	PUNCT
ajmpe-248	13	6	where	where	SCONJ
ajmpe-248	13	7	the	the	DET
ajmpe-248	13	8	quality	quality	NOUN
ajmpe-248	13	9	of	of	ADP
ajmpe-248	13	10	the	the	DET
ajmpe-248	13	11	game	game	NOUN
ajmpe-248	13	12	is	be	AUX
ajmpe-248	13	13	not	not	PART
ajmpe-248	13	14	always	always	ADV
ajmpe-248	13	15	controllable	controllable	ADJ
ajmpe-248	13	16	,	,	PUNCT
ajmpe-248	13	17	customer	customer	NOUN
ajmpe-248	13	18	service	service	NOUN
ajmpe-248	13	19	becomes	become	VERB
ajmpe-248	13	20	an	an	DET
ajmpe-248	13	21	important	important	ADJ
ajmpe-248	13	22	factor	factor	NOUN
ajmpe-248	13	23	in	in	ADP
ajmpe-248	13	24	influencing	influence	VERB
ajmpe-248	13	25	customer	customer	NOUN
ajmpe-248	13	26	satisfaction	satisfaction	NOUN
ajmpe-248	13	27	.	.	PUNCT
ajmpe-248	14	1	this	this	DET
ajmpe-248	14	2	study	study	NOUN
ajmpe-248	14	3	examines	examine	VERB
ajmpe-248	14	4	the	the	DET
ajmpe-248	14	5	importance	importance	NOUN
ajmpe-248	14	6	of	of	ADP
ajmpe-248	14	7	various	various	ADJ
ajmpe-248	14	8	dimensions	dimension	NOUN
ajmpe-248	14	9	of	of	ADP
ajmpe-248	14	10	service	service	NOUN
ajmpe-248	14	11	quality	quality	NOUN
ajmpe-248	14	12	(	(	PUNCT
ajmpe-248	14	13	reliability	reliability	NOUN
ajmpe-248	14	14	,	,	PUNCT
ajmpe-248	14	15	assurance	assurance	NOUN
ajmpe-248	14	16	,	,	PUNCT
ajmpe-248	14	17	empathy	empathy	NOUN
ajmpe-248	14	18	,	,	PUNCT
ajmpe-248	14	19	and	and	CCONJ
ajmpe-248	14	20	responsiveness	responsiveness	NOUN
ajmpe-248	14	21	)	)	PUNCT
ajmpe-248	14	22	on	on	ADP
ajmpe-248	14	23	season	season	NOUN
ajmpe-248	14	24	ticket	ticket	NOUN
ajmpe-248	14	25	holders	holder	NOUN
ajmpe-248	14	26	'	'	PART
ajmpe-248	14	27	overall	overall	ADJ
ajmpe-248	14	28	satisfaction	satisfaction	NOUN
ajmpe-248	14	29	with	with	ADP
ajmpe-248	14	30	the	the	DET
ajmpe-248	14	31	customer	customer	NOUN
ajmpe-248	14	32	service	service	NOUN
ajmpe-248	14	33	provided	provide	VERB
ajmpe-248	14	34	by	by	ADP
ajmpe-248	14	35	ticket	ticket	NOUN
ajmpe-248	14	36	account	account	NOUN
ajmpe-248	14	37	representatives	representative	NOUN
ajmpe-248	14	38	.	.	PUNCT
ajmpe-248	15	1	keywords	keyword	NOUN
ajmpe-248	15	2	:	:	PUNCT
ajmpe-248	15	3	customer	customer	NOUN
ajmpe-248	15	4	satisfaction	satisfaction	NOUN
ajmpe-248	15	5	,	,	PUNCT
ajmpe-248	15	6	service	service	NOUN
ajmpe-248	15	7	quality	quality	NOUN
ajmpe-248	15	8	,	,	PUNCT
ajmpe-248	15	9	season	season	NOUN
ajmpe-248	15	10	ticket	ticket	NOUN
ajmpe-248	15	11	holders	holder	NOUN
ajmpe-248	15	12	,	,	PUNCT
ajmpe-248	15	13	ticket	ticket	NOUN
ajmpe-248	15	14	account	account	NOUN
ajmpe-248	15	15	representatives	representative	NOUN
ajmpe-248	15	16	,	,	PUNCT
ajmpe-248	15	17	reliability	reliability	NOUN
ajmpe-248	15	18	,	,	PUNCT
ajmpe-248	15	19	assurance	assurance	NOUN
ajmpe-248	15	20	,	,	PUNCT
ajmpe-248	15	21	empathy	empathy	NOUN
ajmpe-248	15	22	,	,	PUNCT
ajmpe-248	15	23	responsiveness	responsiveness	NOUN
ajmpe-248	15	24	.	.	PUNCT
ajmpe-248	16	1	introduction	introduction	NOUN
ajmpe-248	16	2	making	make	VERB
ajmpe-248	16	3	customers	customer	NOUN
ajmpe-248	16	4	happy	happy	ADJ
ajmpe-248	16	5	and	and	CCONJ
ajmpe-248	16	6	satisfied	satisfied	ADJ
ajmpe-248	16	7	is	be	AUX
ajmpe-248	16	8	important	important	ADJ
ajmpe-248	16	9	for	for	ADP
ajmpe-248	16	10	organizations	organization	NOUN
ajmpe-248	16	11	since	since	SCONJ
ajmpe-248	16	12	it	it	PRON
ajmpe-248	16	13	is	be	AUX
ajmpe-248	16	14	directly	directly	ADV
ajmpe-248	16	15	related	relate	VERB
ajmpe-248	16	16	to	to	ADP
ajmpe-248	16	17	customer	customer	NOUN
ajmpe-248	16	18	retention	retention	NOUN
ajmpe-248	16	19	.	.	PUNCT
ajmpe-248	17	1	saleh	saleh	NOUN
ajmpe-248	17	2	(	(	PUNCT
ajmpe-248	17	3	2015	2015	NUM
ajmpe-248	17	4	)	)	PUNCT
ajmpe-248	17	5	argued	argue	VERB
ajmpe-248	17	6	that	that	SCONJ
ajmpe-248	17	7	it	it	PRON
ajmpe-248	17	8	costs	cost	VERB
ajmpe-248	17	9	five	five	NUM
ajmpe-248	17	10	times	time	NOUN
ajmpe-248	17	11	more	more	ADJ
ajmpe-248	17	12	to	to	PART
ajmpe-248	17	13	attract	attract	VERB
ajmpe-248	17	14	a	a	DET
ajmpe-248	17	15	new	new	ADJ
ajmpe-248	17	16	customer	customer	NOUN
ajmpe-248	17	17	than	than	SCONJ
ajmpe-248	17	18	to	to	PART
ajmpe-248	17	19	retain	retain	VERB
ajmpe-248	17	20	an	an	DET
ajmpe-248	17	21	existing	exist	VERB
ajmpe-248	17	22	customer	customer	NOUN
ajmpe-248	17	23	.	.	PUNCT
ajmpe-248	18	1	retaining	retain	VERB
ajmpe-248	18	2	current	current	ADJ
ajmpe-248	18	3	customers	customer	NOUN
ajmpe-248	18	4	is	be	AUX
ajmpe-248	18	5	even	even	ADV
ajmpe-248	18	6	more	more	ADV
ajmpe-248	18	7	important	important	ADJ
ajmpe-248	18	8	for	for	ADP
ajmpe-248	18	9	major	major	ADJ
ajmpe-248	18	10	league	league	NOUN
ajmpe-248	18	11	sport	sport	NOUN
ajmpe-248	18	12	teams	team	NOUN
ajmpe-248	18	13	,	,	PUNCT
ajmpe-248	18	14	since	since	SCONJ
ajmpe-248	18	15	their	their	PRON
ajmpe-248	18	16	everincreasing	everincrease	VERB
ajmpe-248	18	17	ticket	ticket	NOUN
ajmpe-248	18	18	prices	price	NOUN
ajmpe-248	18	19	limit	limit	VERB
ajmpe-248	18	20	the	the	DET
ajmpe-248	18	21	scope	scope	NOUN
ajmpe-248	18	22	of	of	ADP
ajmpe-248	18	23	their	their	PRON
ajmpe-248	18	24	potential	potential	ADJ
ajmpe-248	18	25	consumers	consumer	NOUN
ajmpe-248	18	26	to	to	ADP
ajmpe-248	18	27	relatively	relatively	ADV
ajmpe-248	18	28	high	high	ADJ
ajmpe-248	18	29	income	income	NOUN
ajmpe-248	18	30	classes	class	NOUN
ajmpe-248	18	31	.	.	PUNCT
ajmpe-248	19	1	customer	customer	NOUN
ajmpe-248	19	2	satisfaction	satisfaction	NOUN
ajmpe-248	19	3	is	be	AUX
ajmpe-248	19	4	directly	directly	ADV
ajmpe-248	19	5	related	relate	VERB
ajmpe-248	19	6	to	to	ADP
ajmpe-248	19	7	customer	customer	NOUN
ajmpe-248	19	8	retention	retention	NOUN
ajmpe-248	19	9	.	.	PUNCT
ajmpe-248	20	1	this	this	DET
ajmpe-248	20	2	close	close	ADJ
ajmpe-248	20	3	relationship	relationship	NOUN
ajmpe-248	20	4	between	between	ADP
ajmpe-248	20	5	the	the	DET
ajmpe-248	20	6	two	two	NUM
ajmpe-248	20	7	concepts	concept	NOUN
ajmpe-248	20	8	indicates	indicate	VERB
ajmpe-248	20	9	that	that	SCONJ
ajmpe-248	20	10	to	to	PART
ajmpe-248	20	11	retain	retain	VERB
ajmpe-248	20	12	customers	customer	NOUN
ajmpe-248	20	13	,	,	PUNCT
ajmpe-248	20	14	companies	company	NOUN
ajmpe-248	20	15	need	need	VERB
ajmpe-248	20	16	to	to	PART
ajmpe-248	20	17	satisfy	satisfy	VERB
ajmpe-248	20	18	their	their	PRON
ajmpe-248	20	19	customers	customer	NOUN
ajmpe-248	20	20	(	(	PUNCT
ajmpe-248	20	21	cronin	cronin	PROPN
ajmpe-248	20	22	,	,	PUNCT
ajmpe-248	20	23	brady	brady	PROPN
ajmpe-248	20	24	,	,	PUNCT
ajmpe-248	20	25	&	&	CCONJ
ajmpe-248	20	26	hult	hult	PROPN
ajmpe-248	20	27	,	,	PUNCT
ajmpe-248	20	28	2000).some	2000).some	NUM
ajmpe-248	20	29	studies	study	NOUN
ajmpe-248	20	30	(	(	PUNCT
ajmpe-248	20	31	e.g.	e.g.	ADV
ajmpe-248	20	32	,	,	PUNCT
ajmpe-248	20	33	liu	liu	PROPN
ajmpe-248	20	34	,	,	PUNCT
ajmpe-248	20	35	guo	guo	PROPN
ajmpe-248	20	36	,	,	PUNCT
ajmpe-248	20	37	&	&	CCONJ
ajmpe-248	20	38	lee	lee	PROPN
ajmpe-248	20	39	,	,	PUNCT
ajmpe-248	20	40	2011	2011	NUM
ajmpe-248	20	41	)	)	PUNCT
ajmpe-248	20	42	attest	attest	VERB
ajmpe-248	20	43	that	that	SCONJ
ajmpe-248	20	44	high	high	ADJ
ajmpe-248	20	45	quality	quality	NOUN
ajmpe-248	20	46	of	of	ADP
ajmpe-248	20	47	service	service	NOUN
ajmpe-248	20	48	or	or	CCONJ
ajmpe-248	20	49	goods	good	NOUN
ajmpe-248	20	50	is	be	AUX
ajmpe-248	20	51	one	one	NUM
ajmpe-248	20	52	of	of	ADP
ajmpe-248	20	53	the	the	DET
ajmpe-248	20	54	important	important	ADJ
ajmpe-248	20	55	factors	factor	NOUN
ajmpe-248	20	56	in	in	ADP
ajmpe-248	20	57	consumer	consumer	NOUN
ajmpe-248	20	58	satisfaction	satisfaction	NOUN
ajmpe-248	20	59	.	.	PUNCT
ajmpe-248	21	1	however	however	ADV
ajmpe-248	21	2	,	,	PUNCT
ajmpe-248	21	3	“	"	PUNCT
ajmpe-248	21	4	quality	quality	NOUN
ajmpe-248	21	5	”	"	PUNCT
ajmpe-248	21	6	is	be	AUX
ajmpe-248	21	7	not	not	PART
ajmpe-248	21	8	an	an	DET
ajmpe-248	21	9	easy	easy	ADJ
ajmpe-248	21	10	concept	concept	NOUN
ajmpe-248	21	11	to	to	PART
ajmpe-248	21	12	be	be	AUX
ajmpe-248	21	13	defined	define	VERB
ajmpe-248	21	14	in	in	ADP
ajmpe-248	21	15	the	the	DET
ajmpe-248	21	16	sport	sport	NOUN
ajmpe-248	21	17	context	context	NOUN
ajmpe-248	21	18	.	.	PUNCT
ajmpe-248	22	1	for	for	ADP
ajmpe-248	22	2	an	an	DET
ajmpe-248	22	3	examples	example	NOUN
ajmpe-248	22	4	,	,	PUNCT
ajmpe-248	22	5	quality	quality	NOUN
ajmpe-248	22	6	of	of	ADP
ajmpe-248	22	7	game	game	NOUN
ajmpe-248	22	8	fluctuates	fluctuate	NOUN
ajmpe-248	22	9	and	and	CCONJ
ajmpe-248	22	10	winnings	winning	NOUN
ajmpe-248	22	11	can	can	AUX
ajmpe-248	22	12	not	not	PART
ajmpe-248	22	13	be	be	AUX
ajmpe-248	22	14	guaranteed	guarantee	VERB
ajmpe-248	22	15	due	due	ADP
ajmpe-248	22	16	to	to	ADP
ajmpe-248	22	17	the	the	DET
ajmpe-248	22	18	characteristics	characteristic	NOUN
ajmpe-248	22	19	of	of	ADP
ajmpe-248	22	20	“	"	PUNCT
ajmpe-248	22	21	service	service	NOUN
ajmpe-248	22	22	”	"	PUNCT
ajmpe-248	22	23	.	.	PUNCT
ajmpe-248	23	1	sometimes	sometimes	ADV
ajmpe-248	23	2	,	,	PUNCT
ajmpe-248	23	3	spectators	spectator	NOUN
ajmpe-248	23	4	are	be	AUX
ajmpe-248	23	5	offered	offer	VERB
ajmpe-248	23	6	a	a	DET
ajmpe-248	23	7	great	great	ADJ
ajmpe-248	23	8	game	game	NOUN
ajmpe-248	23	9	,	,	PUNCT
ajmpe-248	23	10	but	but	CCONJ
ajmpe-248	23	11	other	other	ADJ
ajmpe-248	23	12	times	time	NOUN
ajmpe-248	23	13	spectators	spectator	NOUN
ajmpe-248	23	14	end	end	VERB
ajmpe-248	23	15	up	up	ADP
ajmpe-248	23	16	watching	watch	VERB
ajmpe-248	23	17	rather	rather	ADV
ajmpe-248	23	18	dull	dull	ADJ
ajmpe-248	23	19	games	game	NOUN
ajmpe-248	23	20	for	for	ADP
ajmpe-248	23	21	the	the	DET
ajmpe-248	23	22	same	same	ADJ
ajmpe-248	23	23	amount	amount	NOUN
ajmpe-248	23	24	of	of	ADP
ajmpe-248	23	25	money	money	NOUN
ajmpe-248	23	26	.	.	PUNCT
ajmpe-248	24	1	due	due	ADP
ajmpe-248	24	2	to	to	ADP
ajmpe-248	24	3	this	this	DET
ajmpe-248	24	4	inconsistent	inconsistent	ADJ
ajmpe-248	24	5	nature	nature	NOUN
ajmpe-248	24	6	of	of	ADP
ajmpe-248	24	7	games	game	NOUN
ajmpe-248	24	8	,	,	PUNCT
ajmpe-248	24	9	other	other	ADJ
ajmpe-248	24	10	factors	factor	NOUN
ajmpe-248	24	11	that	that	PRON
ajmpe-248	24	12	influence	influence	VERB
ajmpe-248	24	13	consumer	consumer	NOUN
ajmpe-248	24	14	satisfaction	satisfaction	NOUN
ajmpe-248	24	15	become	become	VERB
ajmpe-248	24	16	more	more	ADV
ajmpe-248	24	17	relevant	relevant	ADJ
ajmpe-248	24	18	and	and	CCONJ
ajmpe-248	24	19	meaningful	meaningful	ADJ
ajmpe-248	24	20	in	in	ADP
ajmpe-248	24	21	the	the	DET
ajmpe-248	24	22	sport	sport	NOUN
ajmpe-248	24	23	context	context	NOUN
ajmpe-248	24	24	.	.	PUNCT
ajmpe-248	25	1	one	one	NUM
ajmpe-248	25	2	of	of	ADP
ajmpe-248	25	3	those	those	DET
ajmpe-248	25	4	factors	factor	NOUN
ajmpe-248	25	5	is	be	AUX
ajmpe-248	25	6	customer	customer	NOUN
ajmpe-248	25	7	service	service	NOUN
ajmpe-248	25	8	.	.	PUNCT
ajmpe-248	26	1	bad	bad	ADJ
ajmpe-248	26	2	season	season	NOUN
ajmpe-248	26	3	could	could	AUX
ajmpe-248	26	4	get	get	VERB
ajmpe-248	26	5	people	people	NOUN
ajmpe-248	26	6	upset	upset	VERB
ajmpe-248	26	7	;	;	PUNCT
ajmpe-248	26	8	but	but	CCONJ
ajmpe-248	26	9	bad	bad	ADJ
ajmpe-248	26	10	customer	customer	NOUN
ajmpe-248	26	11	service	service	NOUN
ajmpe-248	26	12	could	could	AUX
ajmpe-248	26	13	permanently	permanently	ADV
ajmpe-248	26	14	turn	turn	VERB
ajmpe-248	26	15	people	people	NOUN
ajmpe-248	26	16	away	away	ADV
ajmpe-248	26	17	from	from	ADP
ajmpe-248	26	18	an	an	DET
ajmpe-248	26	19	organization	organization	NOUN
ajmpe-248	26	20	.	.	PUNCT
ajmpe-248	27	1	as	as	SCONJ
ajmpe-248	27	2	the	the	DET
ajmpe-248	27	3	competition	competition	NOUN
ajmpe-248	27	4	for	for	ADP
ajmpe-248	27	5	consumers‟	consumers‟	PROPN
ajmpe-248	27	6	money	money	NOUN
ajmpe-248	27	7	in	in	ADP
ajmpe-248	27	8	the	the	DET
ajmpe-248	27	9	sport	sport	NOUN
ajmpe-248	27	10	and	and	CCONJ
ajmpe-248	27	11	entertainment	entertainment	NOUN
ajmpe-248	27	12	industry	industry	NOUN
ajmpe-248	27	13	gets	get	VERB
ajmpe-248	27	14	intense	intense	ADJ
ajmpe-248	27	15	,	,	PUNCT
ajmpe-248	27	16	providing	provide	VERB
ajmpe-248	27	17	quality	quality	NOUN
ajmpe-248	27	18	customer	customer	NOUN
ajmpe-248	27	19	service	service	NOUN
ajmpe-248	27	20	,	,	PUNCT
ajmpe-248	27	21	a	a	DET
ajmpe-248	27	22	controllable	controllable	ADJ
ajmpe-248	27	23	aspect	aspect	NOUN
ajmpe-248	27	24	unlike	unlike	ADP
ajmpe-248	27	25	game	game	NOUN
ajmpe-248	27	26	quality	quality	NOUN
ajmpe-248	27	27	,	,	PUNCT
ajmpe-248	27	28	becomes	become	VERB
ajmpe-248	27	29	more	more	ADV
ajmpe-248	27	30	important	important	ADJ
ajmpe-248	27	31	.	.	PUNCT
ajmpe-248	28	1	for	for	ADP
ajmpe-248	28	2	professional	professional	ADJ
ajmpe-248	28	3	sport	sport	NOUN
ajmpe-248	28	4	teams	team	NOUN
ajmpe-248	28	5	,	,	PUNCT
ajmpe-248	28	6	season	season	NOUN
ajmpe-248	28	7	ticket	ticket	NOUN
ajmpe-248	28	8	holders	holder	NOUN
ajmpe-248	28	9	are	be	AUX
ajmpe-248	28	10	the	the	DET
ajmpe-248	28	11	most	most	ADV
ajmpe-248	28	12	important	important	ADJ
ajmpe-248	28	13	customers	customer	NOUN
ajmpe-248	28	14	due	due	ADP
ajmpe-248	28	15	to	to	ADP
ajmpe-248	28	16	the	the	DET
ajmpe-248	28	17	size	size	NOUN
ajmpe-248	28	18	of	of	ADP
ajmpe-248	28	19	revenue	revenue	NOUN
ajmpe-248	28	20	generated	generate	VERB
ajmpe-248	28	21	from	from	ADP
ajmpe-248	28	22	them	they	PRON
ajmpe-248	28	23	.	.	PUNCT
ajmpe-248	29	1	not	not	PART
ajmpe-248	29	2	only	only	ADV
ajmpe-248	29	3	are	be	AUX
ajmpe-248	29	4	season	season	NOUN
ajmpe-248	29	5	ticket	ticket	NOUN
ajmpe-248	29	6	holders	holder	NOUN
ajmpe-248	29	7	most	most	ADV
ajmpe-248	29	8	important	important	ADJ
ajmpe-248	29	9	from	from	ADP
ajmpe-248	29	10	a	a	DET
ajmpe-248	29	11	financial	financial	ADJ
ajmpe-248	29	12	standpoint	standpoint	NOUN
ajmpe-248	29	13	,	,	PUNCT
ajmpe-248	29	14	but	but	CCONJ
ajmpe-248	29	15	also	also	ADV
ajmpe-248	29	16	they	they	PRON
ajmpe-248	29	17	are	be	AUX
ajmpe-248	29	18	the	the	DET
ajmpe-248	29	19	ones	one	NOUN
ajmpe-248	29	20	who	who	PRON
ajmpe-248	29	21	are	be	AUX
ajmpe-248	29	22	most	most	ADV
ajmpe-248	29	23	loyal	loyal	ADJ
ajmpe-248	29	24	to	to	ADP
ajmpe-248	29	25	a	a	DET
ajmpe-248	29	26	team	team	NOUN
ajmpe-248	29	27	(	(	PUNCT
ajmpe-248	29	28	gladden	gladden	PROPN
ajmpe-248	29	29	&	&	CCONJ
ajmpe-248	29	30	funk	funk	NOUN
ajmpe-248	29	31	,	,	PUNCT
ajmpe-248	29	32	2001	2001	NUM
ajmpe-248	29	33	)	)	PUNCT
ajmpe-248	29	34	giving	give	VERB
ajmpe-248	29	35	emotional	emotional	ADJ
ajmpe-248	29	36	support	support	NOUN
ajmpe-248	29	37	.	.	PUNCT
ajmpe-248	30	1	bauer	bauer	NOUN
ajmpe-248	30	2	,	,	PUNCT
ajmpe-248	30	3	stokburger	stokburger	NOUN
ajmpe-248	30	4	-	-	PUNCT
ajmpe-248	30	5	sauer	sauer	NOUN
ajmpe-248	30	6	,	,	PUNCT
ajmpe-248	30	7	and	and	CCONJ
ajmpe-248	30	8	exler	exler	NOUN
ajmpe-248	30	9	(	(	PUNCT
ajmpe-248	30	10	2008	2008	NUM
ajmpe-248	30	11	)	)	PUNCT
ajmpe-248	30	12	also	also	ADV
ajmpe-248	30	13	mentioned	mention	VERB
ajmpe-248	30	14	the	the	DET
ajmpe-248	30	15	importance	importance	NOUN
ajmpe-248	30	16	of	of	ADP
ajmpe-248	30	17	“	"	PUNCT
ajmpe-248	30	18	fans	fan	NOUN
ajmpe-248	30	19	”	"	PUNCT
ajmpe-248	30	20	compared	compare	VERB
ajmpe-248	30	21	to	to	ADP
ajmpe-248	30	22	casual	casual	ADJ
ajmpe-248	30	23	“	"	PUNCT
ajmpe-248	30	24	spectators	spectator	NOUN
ajmpe-248	30	25	”	"	PUNCT
ajmpe-248	30	26	.	.	PUNCT
ajmpe-248	31	1	season	season	NOUN
ajmpe-248	31	2	ticket	ticket	NOUN
ajmpe-248	31	3	holders	holder	NOUN
ajmpe-248	31	4	can	can	AUX
ajmpe-248	31	5	be	be	AUX
ajmpe-248	31	6	regarded	regard	VERB
ajmpe-248	31	7	as	as	ADP
ajmpe-248	31	8	dedicated	dedicated	ADJ
ajmpe-248	31	9	fans	fan	NOUN
ajmpe-248	31	10	who	who	PRON
ajmpe-248	31	11	are	be	AUX
ajmpe-248	31	12	willing	willing	ADJ
ajmpe-248	31	13	to	to	PART
ajmpe-248	31	14	invest	invest	VERB
ajmpe-248	31	15	their	their	PRON
ajmpe-248	31	16	time	time	NOUN
ajmpe-248	31	17	and	and	CCONJ
ajmpe-248	31	18	money	money	NOUN
ajmpe-248	31	19	.	.	PUNCT
ajmpe-248	32	1	at	at	ADP
ajmpe-248	32	2	the	the	DET
ajmpe-248	32	3	same	same	ADJ
ajmpe-248	32	4	time	time	NOUN
ajmpe-248	32	5	,	,	PUNCT
ajmpe-248	32	6	season	season	NOUN
ajmpe-248	32	7	ticket	ticket	NOUN
ajmpe-248	32	8	holders‟	holders‟	NOUN
ajmpe-248	32	9	level	level	NOUN
ajmpe-248	32	10	of	of	ADP
ajmpe-248	32	11	expectation	expectation	NOUN
ajmpe-248	32	12	could	could	AUX
ajmpe-248	32	13	be	be	AUX
ajmpe-248	32	14	high	high	ADJ
ajmpe-248	32	15	since	since	SCONJ
ajmpe-248	32	16	they	they	PRON
ajmpe-248	32	17	are	be	AUX
ajmpe-248	32	18	invested	invest	VERB
ajmpe-248	32	19	.	.	PUNCT
ajmpe-248	33	1	making	make	VERB
ajmpe-248	33	2	them	they	PRON
ajmpe-248	33	3	satisfied	satisfied	ADJ
ajmpe-248	33	4	and	and	CCONJ
ajmpe-248	33	5	feel	feel	VERB
ajmpe-248	33	6	appreciated	appreciated	ADJ
ajmpe-248	33	7	is	be	AUX
ajmpe-248	33	8	almost	almost	ADV
ajmpe-248	33	9	a	a	DET
ajmpe-248	33	10	must	must	NOUN
ajmpe-248	33	11	for	for	ADP
ajmpe-248	33	12	the	the	DET
ajmpe-248	33	13	success	success	NOUN
ajmpe-248	33	14	of	of	ADP
ajmpe-248	33	15	professional	professional	ADJ
ajmpe-248	33	16	sport	sport	NOUN
ajmpe-248	33	17	teams	team	NOUN
ajmpe-248	33	18	considering	consider	VERB
ajmpe-248	33	19	the	the	DET
ajmpe-248	33	20	importance	importance	NOUN
ajmpe-248	33	21	of	of	ADP
ajmpe-248	33	22	season	season	NOUN
ajmpe-248	33	23	ticket	ticket	NOUN
ajmpe-248	33	24	holders	holder	NOUN
ajmpe-248	33	25	,	,	PUNCT
ajmpe-248	33	26	and	and	CCONJ
ajmpe-248	33	27	when	when	SCONJ
ajmpe-248	33	28	it	it	PRON
ajmpe-248	33	29	comes	come	VERB
ajmpe-248	33	30	to	to	ADP
ajmpe-248	33	31	the	the	DET
ajmpe-248	33	32	customer	customer	NOUN
ajmpe-248	33	33	satisfaction	satisfaction	NOUN
ajmpe-248	33	34	,	,	PUNCT
ajmpe-248	33	35	the	the	DET
ajmpe-248	33	36	concept	concept	NOUN
ajmpe-248	33	37	of	of	ADP
ajmpe-248	33	38	“	"	PUNCT
ajmpe-248	33	39	service	service	NOUN
ajmpe-248	33	40	quality	quality	NOUN
ajmpe-248	33	41	”	"	PUNCT
ajmpe-248	33	42	becomes	become	VERB
ajmpe-248	33	43	relevant	relevant	ADJ
ajmpe-248	33	44	.	.	PUNCT
ajmpe-248	34	1	researchers	researcher	NOUN
ajmpe-248	34	2	such	such	ADJ
ajmpe-248	34	3	as	as	ADP
ajmpe-248	34	4	brady	brady	PROPN
ajmpe-248	34	5	and	and	CCONJ
ajmpe-248	34	6	cronin	cronin	PROPN
ajmpe-248	34	7	(	(	PUNCT
ajmpe-248	34	8	2001	2001	NUM
ajmpe-248	34	9	)	)	PUNCT
ajmpe-248	34	10	argued	argue	VERB
ajmpe-248	34	11	that	that	SCONJ
ajmpe-248	34	12	interaction	interaction	NOUN
ajmpe-248	34	13	quality	quality	NOUN
ajmpe-248	34	14	between	between	ADP
ajmpe-248	34	15	a	a	DET
ajmpe-248	34	16	customer	customer	NOUN
ajmpe-248	34	17	and	and	CCONJ
ajmpe-248	34	18	an	an	DET
ajmpe-248	34	19	employee	employee	NOUN
ajmpe-248	34	20	is	be	AUX
ajmpe-248	34	21	an	an	DET
ajmpe-248	34	22	influencing	influence	VERB
ajmpe-248	34	23	factor	factor	NOUN
ajmpe-248	34	24	on	on	ADP
ajmpe-248	34	25	customer	customer	NOUN
ajmpe-248	34	26	satisfaction	satisfaction	NOUN
ajmpe-248	34	27	.	.	PUNCT
ajmpe-248	35	1	therefore	therefore	ADV
ajmpe-248	35	2	,	,	PUNCT
ajmpe-248	35	3	this	this	DET
ajmpe-248	35	4	study	study	NOUN
ajmpe-248	35	5	will	will	AUX
ajmpe-248	35	6	examine	examine	VERB
ajmpe-248	35	7	the	the	DET
ajmpe-248	35	8	importance	importance	NOUN
ajmpe-248	35	9	of	of	ADP
ajmpe-248	35	10	various	various	ADJ
ajmpe-248	35	11	dimensions	dimension	NOUN
ajmpe-248	35	12	of	of	ADP
ajmpe-248	35	13	service	service	NOUN
ajmpe-248	35	14	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	35	15	american	american	PROPN
ajmpe-248	35	16	journal	journal	PROPN
ajmpe-248	35	17	of	of	ADP
ajmpe-248	35	18	medical	medical	ADJ
ajmpe-248	35	19	and	and	CCONJ
ajmpe-248	35	20	physical	physical	ADJ
ajmpe-248	35	21	education	education	PROPN
ajmpe-248	35	22	vol.6	vol.6	PROPN
ajmpe-248	35	23	,	,	PUNCT
ajmpe-248	35	24	issue	issue	NOUN
ajmpe-248	35	25	6	6	NUM
ajmpe-248	35	26	;	;	PUNCT
ajmpe-248	35	27	november	november	PROPN
ajmpe-248	35	28	-	-	PUNCT
ajmpe-248	35	29	december	december	PROPN
ajmpe-248	35	30	2021	2021	NUM
ajmpe-248	35	31	;	;	PUNCT
ajmpe-248	35	32	1252	1252	NUM
ajmpe-248	35	33	columbia	columbia	PROPN
ajmpe-248	35	34	rd	rd	PROPN
ajmpe-248	35	35	nw	nw	PROPN
ajmpe-248	35	36	,	,	PUNCT
ajmpe-248	35	37	washington	washington	PROPN
ajmpe-248	35	38	dc	dc	PROPN
ajmpe-248	35	39	,	,	PUNCT
ajmpe-248	35	40	united	united	PROPN
ajmpe-248	35	41	states	states	PROPN
ajmpe-248	35	42	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	35	43	;	;	PUNCT
ajmpe-248	35	44	mail	mail	NOUN
ajmpe-248	35	45	:	:	PUNCT
ajmpe-248	35	46	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	35	47	2	2	NUM
ajmpe-248	36	1	|	|	ADV
ajmpe-248	36	2	a	a	DET
ajmpe-248	36	3	m	m	NOUN
ajmpe-248	36	4	e	e	NOUN
ajmpe-248	36	5	r	r	NOUN
ajmpe-248	36	6	i	i	NOUN
ajmpe-248	36	7	c	c	VERB
ajmpe-248	36	8	a	a	DET
ajmpe-248	36	9	n	n	NOUN
ajmpe-248	37	1	j	j	NOUN
ajmpe-248	37	2	o	o	X
ajmpe-248	37	3	u	u	NOUN
ajmpe-248	37	4	r	r	NOUN
ajmpe-248	37	5	n	n	NOUN
ajmpe-248	37	6	a	a	DET
ajmpe-248	37	7	l	l	NOUN
ajmpe-248	37	8	o	o	X
ajmpe-248	38	1	f	f	X
ajmpe-248	38	2	m	m	NOUN
ajmpe-248	38	3	e	e	NOUN
ajmpe-248	39	1	d	d	NOUN
ajmpe-248	39	2	i	i	PRON
ajmpe-248	39	3	c	c	VERB
ajmpe-248	39	4	a	a	DET
ajmpe-248	39	5	l	l	NOUN
ajmpe-248	39	6	a	a	X
ajmpe-248	39	7	n	n	NOUN
ajmpe-248	40	1	d	d	NOUN
ajmpe-248	40	2	p	p	NOUN
ajmpe-248	40	3	h	h	NOUN
ajmpe-248	40	4	y	y	NOUN
ajmpe-248	40	5	s	s	VERB
ajmpe-248	41	1	i	i	INTJ
ajmpe-248	41	2	c	c	VERB
ajmpe-248	41	3	a	a	DET
ajmpe-248	41	4	l	l	NOUN
ajmpe-248	41	5	e	e	NOUN
ajmpe-248	41	6	d	d	X
ajmpe-248	41	7	u	u	X
ajmpe-248	41	8	c	c	PROPN
ajmpe-248	42	1	a	a	DET
ajmpe-248	42	2	t	t	NOUN
ajmpe-248	43	1	i	i	PRON
ajmpe-248	43	2	o	o	VERB
ajmpe-248	43	3	n	n	CCONJ
ajmpe-248	43	4	|	|	ADV
ajmpe-248	43	5	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	NUM
ajmpe-248	43	6	quality	quality	NOUN
ajmpe-248	43	7	(	(	PUNCT
ajmpe-248	43	8	i.e.	i.e.	X
ajmpe-248	43	9	,	,	PUNCT
ajmpe-248	43	10	reliability	reliability	NOUN
ajmpe-248	43	11	,	,	PUNCT
ajmpe-248	43	12	assurance	assurance	NOUN
ajmpe-248	43	13	,	,	PUNCT
ajmpe-248	43	14	empathy	empathy	NOUN
ajmpe-248	43	15	and	and	CCONJ
ajmpe-248	43	16	responsiveness	responsiveness	NOUN
ajmpe-248	43	17	)	)	PUNCT
ajmpe-248	43	18	on	on	ADP
ajmpe-248	43	19	season	season	NOUN
ajmpe-248	43	20	ticket	ticket	NOUN
ajmpe-248	43	21	holders‟	holders‟	NOUN
ajmpe-248	43	22	overall	overall	ADJ
ajmpe-248	43	23	satisfaction	satisfaction	NOUN
ajmpe-248	43	24	with	with	ADP
ajmpe-248	43	25	the	the	DET
ajmpe-248	43	26	customer	customer	NOUN
ajmpe-248	43	27	service	service	NOUN
ajmpe-248	43	28	provided	provide	VERB
ajmpe-248	43	29	by	by	ADP
ajmpe-248	43	30	ticket	ticket	NOUN
ajmpe-248	43	31	account	account	NOUN
ajmpe-248	43	32	representative	representative	NOUN
ajmpe-248	43	33	.	.	PUNCT
ajmpe-248	44	1	2	2	X
ajmpe-248	44	2	.	.	X
ajmpe-248	44	3	literature	literature	NOUN
ajmpe-248	44	4	review	review	VERB
ajmpe-248	44	5	2.1	2.1	NUM
ajmpe-248	44	6	season	season	NOUN
ajmpe-248	44	7	ticket	ticket	NOUN
ajmpe-248	44	8	holders	holder	NOUN
ajmpe-248	44	9	loyal	loyal	ADJ
ajmpe-248	44	10	fans	fan	NOUN
ajmpe-248	44	11	serve	serve	VERB
ajmpe-248	44	12	as	as	ADP
ajmpe-248	44	13	an	an	DET
ajmpe-248	44	14	important	important	ADJ
ajmpe-248	44	15	base	base	NOUN
ajmpe-248	44	16	for	for	ADP
ajmpe-248	44	17	professional	professional	ADJ
ajmpe-248	44	18	sport	sport	NOUN
ajmpe-248	44	19	teams	team	NOUN
ajmpe-248	44	20	by	by	ADP
ajmpe-248	44	21	providing	provide	VERB
ajmpe-248	44	22	monetary	monetary	ADJ
ajmpe-248	44	23	and	and	CCONJ
ajmpe-248	44	24	emotional	emotional	ADJ
ajmpe-248	44	25	support	support	NOUN
ajmpe-248	44	26	.	.	PUNCT
ajmpe-248	45	1	loyal	loyal	ADJ
ajmpe-248	45	2	fans	fan	NOUN
ajmpe-248	45	3	are	be	AUX
ajmpe-248	45	4	the	the	DET
ajmpe-248	45	5	ones	one	NOUN
ajmpe-248	45	6	who	who	PRON
ajmpe-248	45	7	fill	fill	VERB
ajmpe-248	45	8	a	a	DET
ajmpe-248	45	9	stadium	stadium	NOUN
ajmpe-248	45	10	,	,	PUNCT
ajmpe-248	45	11	purchase	purchase	NOUN
ajmpe-248	45	12	licensed	license	VERB
ajmpe-248	45	13	merchandise	merchandise	NOUN
ajmpe-248	45	14	,	,	PUNCT
ajmpe-248	45	15	and	and	CCONJ
ajmpe-248	45	16	follow	follow	VERB
ajmpe-248	45	17	team	team	NOUN
ajmpe-248	45	18	-	-	PUNCT
ajmpe-248	45	19	related	relate	VERB
ajmpe-248	45	20	news	news	NOUN
ajmpe-248	45	21	on	on	ADP
ajmpe-248	45	22	the	the	DET
ajmpe-248	45	23	media	medium	NOUN
ajmpe-248	45	24	(	(	PUNCT
ajmpe-248	45	25	greenwell	greenwell	PROPN
ajmpe-248	45	26	,	,	PUNCT
ajmpe-248	45	27	fink	fink	PROPN
ajmpe-248	45	28	,	,	PUNCT
ajmpe-248	45	29	&	&	CCONJ
ajmpe-248	45	30	pastore	pastore	NOUN
ajmpe-248	45	31	,	,	PUNCT
ajmpe-248	45	32	2002	2002	NUM
ajmpe-248	45	33	;	;	PUNCT
ajmpe-248	45	34	gwinner	gwinner	NOUN
ajmpe-248	45	35	&	&	CCONJ
ajmpe-248	45	36	swanson	swanson	PROPN
ajmpe-248	45	37	,	,	PUNCT
ajmpe-248	45	38	2003).season	2003).season	NUM
ajmpe-248	45	39	ticket	ticket	NOUN
ajmpe-248	45	40	holders	holder	NOUN
ajmpe-248	45	41	invest	invest	VERB
ajmpe-248	45	42	significant	significant	ADJ
ajmpe-248	45	43	amount	amount	NOUN
ajmpe-248	45	44	of	of	ADP
ajmpe-248	45	45	time	time	NOUN
ajmpe-248	45	46	and	and	CCONJ
ajmpe-248	45	47	money	money	NOUN
ajmpe-248	45	48	to	to	PART
ajmpe-248	45	49	see	see	VERB
ajmpe-248	45	50	the	the	DET
ajmpe-248	45	51	actions	action	NOUN
ajmpe-248	45	52	of	of	ADP
ajmpe-248	45	53	their	their	PRON
ajmpe-248	45	54	team	team	NOUN
ajmpe-248	45	55	in	in	ADP
ajmpe-248	45	56	person	person	NOUN
ajmpe-248	45	57	,	,	PUNCT
ajmpe-248	45	58	and	and	CCONJ
ajmpe-248	45	59	often	often	ADV
ajmpe-248	45	60	times	time	NOUN
ajmpe-248	45	61	they	they	PRON
ajmpe-248	45	62	pay	pay	VERB
ajmpe-248	45	63	a	a	DET
ajmpe-248	45	64	premium	premium	NOUN
ajmpe-248	45	65	price	price	NOUN
ajmpe-248	45	66	to	to	PART
ajmpe-248	45	67	see	see	VERB
ajmpe-248	45	68	them	they	PRON
ajmpe-248	45	69	.	.	PUNCT
ajmpe-248	46	1	season	season	NOUN
ajmpe-248	46	2	ticket	ticket	NOUN
ajmpe-248	46	3	holders	holder	NOUN
ajmpe-248	46	4	are	be	AUX
ajmpe-248	46	5	also	also	ADV
ajmpe-248	46	6	the	the	DET
ajmpe-248	46	7	most	most	ADV
ajmpe-248	46	8	loyal	loyal	ADJ
ajmpe-248	46	9	and	and	CCONJ
ajmpe-248	46	10	dedicated	dedicated	ADJ
ajmpe-248	46	11	fans	fan	NOUN
ajmpe-248	46	12	.	.	PUNCT
ajmpe-248	47	1	having	have	VERB
ajmpe-248	47	2	a	a	DET
ajmpe-248	47	3	loyal	loyal	ADJ
ajmpe-248	47	4	fan	fan	NOUN
ajmpe-248	47	5	base	base	NOUN
ajmpe-248	47	6	can	can	AUX
ajmpe-248	47	7	add	add	VERB
ajmpe-248	47	8	value	value	NOUN
ajmpe-248	47	9	to	to	ADP
ajmpe-248	47	10	potential	potential	ADJ
ajmpe-248	47	11	sponsors	sponsor	NOUN
ajmpe-248	47	12	since	since	SCONJ
ajmpe-248	47	13	loyal	loyal	ADJ
ajmpe-248	47	14	fans	fan	NOUN
ajmpe-248	47	15	are	be	AUX
ajmpe-248	47	16	likely	likely	ADJ
ajmpe-248	47	17	to	to	PART
ajmpe-248	47	18	pay	pay	VERB
ajmpe-248	47	19	more	more	ADJ
ajmpe-248	47	20	attention	attention	NOUN
ajmpe-248	47	21	to	to	AUX
ajmpe-248	47	22	sponsors‟	sponsors‟	VERB
ajmpe-248	47	23	messages	message	NOUN
ajmpe-248	47	24	and	and	CCONJ
ajmpe-248	47	25	tend	tend	VERB
ajmpe-248	47	26	to	to	PART
ajmpe-248	47	27	purchase	purchase	VERB
ajmpe-248	47	28	sponsors‟	sponsors‟	NOUN
ajmpe-248	47	29	products	product	NOUN
ajmpe-248	47	30	than	than	ADP
ajmpe-248	47	31	less	less	ADV
ajmpe-248	47	32	-	-	PUNCT
ajmpe-248	47	33	identified	identify	VERB
ajmpe-248	47	34	fans	fan	NOUN
ajmpe-248	47	35	(	(	PUNCT
ajmpe-248	47	36	kwon	kwon	PROPN
ajmpe-248	47	37	&	&	CCONJ
ajmpe-248	47	38	armstrong	armstrong	PROPN
ajmpe-248	47	39	,	,	PUNCT
ajmpe-248	47	40	2002	2002	NUM
ajmpe-248	47	41	;	;	PUNCT
ajmpe-248	47	42	pope	pope	PROPN
ajmpe-248	47	43	&	&	CCONJ
ajmpe-248	47	44	voges	voge	NOUN
ajmpe-248	47	45	,	,	PUNCT
ajmpe-248	47	46	2000	2000	NUM
ajmpe-248	47	47	)	)	PUNCT
ajmpe-248	47	48	.	.	PUNCT
ajmpe-248	48	1	having	have	VERB
ajmpe-248	48	2	high	high	ADJ
ajmpe-248	48	3	number	number	NOUN
ajmpe-248	48	4	of	of	ADP
ajmpe-248	48	5	season	season	NOUN
ajmpe-248	48	6	ticket	ticket	NOUN
ajmpe-248	48	7	-	-	PUNCT
ajmpe-248	48	8	holders	holder	NOUN
ajmpe-248	48	9	means	mean	VERB
ajmpe-248	48	10	high	high	ADJ
ajmpe-248	48	11	portion	portion	NOUN
ajmpe-248	48	12	of	of	ADP
ajmpe-248	48	13	guaranteed	guarantee	VERB
ajmpe-248	48	14	revenue	revenue	NOUN
ajmpe-248	48	15	even	even	ADV
ajmpe-248	48	16	when	when	SCONJ
ajmpe-248	48	17	a	a	DET
ajmpe-248	48	18	team	team	NOUN
ajmpe-248	48	19	does	do	AUX
ajmpe-248	48	20	not	not	PART
ajmpe-248	48	21	perform	perform	VERB
ajmpe-248	48	22	well	well	ADV
ajmpe-248	48	23	(	(	PUNCT
ajmpe-248	48	24	gladden	gladden	PROPN
ajmpe-248	48	25	&	&	CCONJ
ajmpe-248	48	26	funk	funk	NOUN
ajmpe-248	48	27	,	,	PUNCT
ajmpe-248	48	28	2001	2001	NUM
ajmpe-248	48	29	)	)	PUNCT
ajmpe-248	48	30	,	,	PUNCT
ajmpe-248	48	31	which	which	PRON
ajmpe-248	48	32	provides	provide	VERB
ajmpe-248	48	33	financial	financial	ADJ
ajmpe-248	48	34	stability	stability	NOUN
ajmpe-248	48	35	for	for	ADP
ajmpe-248	48	36	teams	team	NOUN
ajmpe-248	48	37	.	.	PUNCT
ajmpe-248	49	1	due	due	ADP
ajmpe-248	49	2	to	to	ADP
ajmpe-248	49	3	these	these	DET
ajmpe-248	49	4	various	various	ADJ
ajmpe-248	49	5	reasons	reason	NOUN
ajmpe-248	49	6	,	,	PUNCT
ajmpe-248	49	7	season	season	NOUN
ajmpe-248	49	8	ticket	ticket	NOUN
ajmpe-248	49	9	holders	holder	NOUN
ajmpe-248	49	10	are	be	AUX
ajmpe-248	49	11	one	one	NUM
ajmpe-248	49	12	of	of	ADP
ajmpe-248	49	13	the	the	DET
ajmpe-248	49	14	most	most	ADV
ajmpe-248	49	15	important	important	ADJ
ajmpe-248	49	16	fan	fan	NOUN
ajmpe-248	49	17	segments	segment	NOUN
ajmpe-248	49	18	.	.	PUNCT
ajmpe-248	50	1	therefore	therefore	ADV
ajmpe-248	50	2	,	,	PUNCT
ajmpe-248	50	3	teams	team	NOUN
ajmpe-248	50	4	have	have	VERB
ajmpe-248	50	5	every	every	DET
ajmpe-248	50	6	reason	reason	NOUN
ajmpe-248	50	7	to	to	PART
ajmpe-248	50	8	please	please	VERB
ajmpe-248	50	9	and	and	CCONJ
ajmpe-248	50	10	satisfy	satisfy	VERB
ajmpe-248	50	11	their	their	PRON
ajmpe-248	50	12	season	season	NOUN
ajmpe-248	50	13	ticket	ticket	NOUN
ajmpe-248	50	14	holders	holder	NOUN
ajmpe-248	50	15	,	,	PUNCT
ajmpe-248	50	16	to	to	PART
ajmpe-248	50	17	create	create	VERB
ajmpe-248	50	18	and	and	CCONJ
ajmpe-248	50	19	maintain	maintain	VERB
ajmpe-248	50	20	strong	strong	ADJ
ajmpe-248	50	21	and	and	CCONJ
ajmpe-248	50	22	lasting	last	VERB
ajmpe-248	50	23	relationships	relationship	NOUN
ajmpe-248	50	24	with	with	ADP
ajmpe-248	50	25	them	they	PRON
ajmpe-248	50	26	.	.	PUNCT
ajmpe-248	51	1	this	this	PRON
ajmpe-248	51	2	becomes	become	VERB
ajmpe-248	51	3	even	even	ADV
ajmpe-248	51	4	more	more	ADV
ajmpe-248	51	5	important	important	ADJ
ajmpe-248	51	6	since	since	SCONJ
ajmpe-248	51	7	only	only	ADV
ajmpe-248	51	8	small	small	ADJ
ajmpe-248	51	9	segment	segment	NOUN
ajmpe-248	51	10	of	of	ADP
ajmpe-248	51	11	population	population	NOUN
ajmpe-248	51	12	can	can	AUX
ajmpe-248	51	13	afford	afford	VERB
ajmpe-248	51	14	season	season	NOUN
ajmpe-248	51	15	tickets	ticket	NOUN
ajmpe-248	51	16	as	as	SCONJ
ajmpe-248	51	17	the	the	DET
ajmpe-248	51	18	prices	price	NOUN
ajmpe-248	51	19	for	for	ADP
ajmpe-248	51	20	season	season	NOUN
ajmpe-248	51	21	tickets	ticket	NOUN
ajmpe-248	51	22	become	become	VERB
ajmpe-248	51	23	more	more	ADV
ajmpe-248	51	24	and	and	CCONJ
ajmpe-248	51	25	more	more	ADV
ajmpe-248	51	26	expensive	expensive	ADJ
ajmpe-248	51	27	(	(	PUNCT
ajmpe-248	51	28	“	"	PUNCT
ajmpe-248	51	29	average	average	ADJ
ajmpe-248	51	30	ticket	ticket	NOUN
ajmpe-248	51	31	prices	price	NOUN
ajmpe-248	51	32	”	"	PUNCT
ajmpe-248	51	33	,	,	PUNCT
ajmpe-248	51	34	2016	2016	NUM
ajmpe-248	51	35	)	)	PUNCT
ajmpe-248	51	36	.	.	PUNCT
ajmpe-248	52	1	2.2	2.2	NUM
ajmpe-248	52	2	ticket	ticket	NOUN
ajmpe-248	52	3	representative	representative	NOUN
ajmpe-248	52	4	the	the	DET
ajmpe-248	52	5	basic	basic	ADJ
ajmpe-248	52	6	daily	daily	ADJ
ajmpe-248	52	7	responsibility	responsibility	NOUN
ajmpe-248	52	8	of	of	ADP
ajmpe-248	52	9	ticket	ticket	NOUN
ajmpe-248	52	10	representatives	representative	NOUN
ajmpe-248	52	11	is	be	AUX
ajmpe-248	52	12	to	to	PART
ajmpe-248	52	13	perform	perform	VERB
ajmpe-248	52	14	various	various	ADJ
ajmpe-248	52	15	customer	customer	NOUN
ajmpe-248	52	16	service	service	NOUN
ajmpe-248	52	17	functions	function	NOUN
ajmpe-248	52	18	related	relate	VERB
ajmpe-248	52	19	to	to	ADP
ajmpe-248	52	20	ticket	ticket	NOUN
ajmpe-248	52	21	sales	sale	NOUN
ajmpe-248	52	22	and	and	CCONJ
ajmpe-248	52	23	management	management	NOUN
ajmpe-248	52	24	.	.	PUNCT
ajmpe-248	53	1	more	more	ADV
ajmpe-248	53	2	specifically	specifically	ADV
ajmpe-248	53	3	,	,	PUNCT
ajmpe-248	53	4	ticket	ticket	NOUN
ajmpe-248	53	5	representatives	representative	NOUN
ajmpe-248	53	6	communicate	communicate	VERB
ajmpe-248	53	7	with	with	ADP
ajmpe-248	53	8	current	current	ADJ
ajmpe-248	53	9	and	and	CCONJ
ajmpe-248	53	10	potential	potential	ADJ
ajmpe-248	53	11	customers	customer	NOUN
ajmpe-248	53	12	including	include	VERB
ajmpe-248	53	13	season	season	NOUN
ajmpe-248	53	14	-	-	PUNCT
ajmpe-248	53	15	ticket	ticket	NOUN
ajmpe-248	53	16	holders	holder	NOUN
ajmpe-248	53	17	on	on	ADP
ajmpe-248	53	18	various	various	ADJ
ajmpe-248	53	19	ticket	ticket	NOUN
ajmpe-248	53	20	options	option	NOUN
ajmpe-248	53	21	,	,	PUNCT
ajmpe-248	53	22	problems	problem	NOUN
ajmpe-248	53	23	,	,	PUNCT
ajmpe-248	53	24	and	and	CCONJ
ajmpe-248	53	25	concerns	concern	NOUN
ajmpe-248	53	26	.	.	PUNCT
ajmpe-248	54	1	one	one	NUM
ajmpe-248	54	2	of	of	ADP
ajmpe-248	54	3	the	the	DET
ajmpe-248	54	4	difficulties	difficulty	NOUN
ajmpe-248	54	5	and	and	CCONJ
ajmpe-248	54	6	challenges	challenge	NOUN
ajmpe-248	54	7	for	for	ADP
ajmpe-248	54	8	ticket	ticket	NOUN
ajmpe-248	54	9	representative	representative	NOUN
ajmpe-248	54	10	(	(	PUNCT
ajmpe-248	54	11	service	service	NOUN
ajmpe-248	54	12	provider	provider	NOUN
ajmpe-248	54	13	)	)	PUNCT
ajmpe-248	54	14	in	in	ADP
ajmpe-248	54	15	the	the	DET
ajmpe-248	54	16	service	service	NOUN
ajmpe-248	54	17	industry	industry	NOUN
ajmpe-248	54	18	is	be	AUX
ajmpe-248	54	19	that	that	SCONJ
ajmpe-248	54	20	customers‟	customers‟	NOUN
ajmpe-248	54	21	requests	request	NOUN
ajmpe-248	54	22	can	can	AUX
ajmpe-248	54	23	not	not	PART
ajmpe-248	54	24	be	be	AUX
ajmpe-248	54	25	always	always	ADV
ajmpe-248	54	26	fulfilled	fulfil	VERB
ajmpe-248	54	27	.	.	PUNCT
ajmpe-248	55	1	this	this	PRON
ajmpe-248	55	2	is	be	AUX
ajmpe-248	55	3	partially	partially	ADV
ajmpe-248	55	4	because	because	SCONJ
ajmpe-248	55	5	what	what	PRON
ajmpe-248	55	6	is	be	AUX
ajmpe-248	55	7	requested	request	VERB
ajmpe-248	55	8	does	do	AUX
ajmpe-248	55	9	not	not	PART
ajmpe-248	55	10	always	always	ADV
ajmpe-248	55	11	fall	fall	VERB
ajmpe-248	55	12	under	under	ADP
ajmpe-248	55	13	ticket	ticket	NOUN
ajmpe-248	55	14	representatives‟	representatives‟	NOUN
ajmpe-248	55	15	discretion	discretion	NOUN
ajmpe-248	55	16	and	and	CCONJ
ajmpe-248	55	17	they	they	PRON
ajmpe-248	55	18	are	be	AUX
ajmpe-248	55	19	rather	rather	ADV
ajmpe-248	55	20	limited	limited	ADJ
ajmpe-248	55	21	in	in	ADP
ajmpe-248	55	22	what	what	PRON
ajmpe-248	55	23	they	they	PRON
ajmpe-248	55	24	can	can	AUX
ajmpe-248	55	25	do	do	AUX
ajmpe-248	55	26	and	and	CCONJ
ajmpe-248	55	27	can	can	AUX
ajmpe-248	55	28	not	not	PART
ajmpe-248	55	29	do	do	VERB
ajmpe-248	55	30	.	.	PUNCT
ajmpe-248	56	1	this	this	PRON
ajmpe-248	56	2	means	mean	VERB
ajmpe-248	56	3	that	that	SCONJ
ajmpe-248	56	4	some	some	DET
ajmpe-248	56	5	issues	issue	NOUN
ajmpe-248	56	6	or	or	CCONJ
ajmpe-248	56	7	complaints	complaint	NOUN
ajmpe-248	56	8	raised	raise	VERB
ajmpe-248	56	9	by	by	ADP
ajmpe-248	56	10	season	season	NOUN
ajmpe-248	56	11	ticket	ticket	NOUN
ajmpe-248	56	12	holders	holder	NOUN
ajmpe-248	56	13	(	(	PUNCT
ajmpe-248	56	14	e.g.	e.g.	ADV
ajmpe-248	56	15	,	,	PUNCT
ajmpe-248	56	16	benefits	benefit	NOUN
ajmpe-248	56	17	,	,	PUNCT
ajmpe-248	56	18	price	price	NOUN
ajmpe-248	56	19	,	,	PUNCT
ajmpe-248	56	20	or	or	CCONJ
ajmpe-248	56	21	seat	seat	NOUN
ajmpe-248	56	22	location	location	NOUN
ajmpe-248	56	23	)	)	PUNCT
ajmpe-248	56	24	are	be	AUX
ajmpe-248	56	25	not	not	PART
ajmpe-248	56	26	under	under	ADP
ajmpe-248	56	27	ticket	ticket	NOUN
ajmpe-248	56	28	representatives‟	representatives‟	NOUN
ajmpe-248	56	29	control	control	NOUN
ajmpe-248	56	30	.	.	PUNCT
ajmpe-248	57	1	however	however	ADV
ajmpe-248	57	2	,	,	PUNCT
ajmpe-248	57	3	since	since	SCONJ
ajmpe-248	57	4	ticket	ticket	NOUN
ajmpe-248	57	5	representatives	representative	NOUN
ajmpe-248	57	6	are	be	AUX
ajmpe-248	57	7	on	on	ADP
ajmpe-248	57	8	the	the	DET
ajmpe-248	57	9	front	front	ADJ
ajmpe-248	57	10	line	line	NOUN
ajmpe-248	57	11	and	and	CCONJ
ajmpe-248	57	12	often	often	ADV
ajmpe-248	57	13	the	the	DET
ajmpe-248	57	14	first	first	ADJ
ajmpe-248	57	15	contact	contact	NOUN
ajmpe-248	57	16	points	point	NOUN
ajmpe-248	57	17	when	when	SCONJ
ajmpe-248	57	18	these	these	DET
ajmpe-248	57	19	issues	issue	NOUN
ajmpe-248	57	20	were	be	AUX
ajmpe-248	57	21	occurred	occur	VERB
ajmpe-248	57	22	,	,	PUNCT
ajmpe-248	57	23	their	their	PRON
ajmpe-248	57	24	ability	ability	NOUN
ajmpe-248	57	25	and	and	CCONJ
ajmpe-248	57	26	demeanor	demeanor	NOUN
ajmpe-248	57	27	to	to	PART
ajmpe-248	57	28	handle	handle	VERB
ajmpe-248	57	29	customers‟	customers‟	PROPN
ajmpe-248	57	30	problems	problem	NOUN
ajmpe-248	57	31	and	and	CCONJ
ajmpe-248	57	32	concerns	concern	NOUN
ajmpe-248	57	33	are	be	AUX
ajmpe-248	57	34	likely	likely	ADJ
ajmpe-248	57	35	to	to	PART
ajmpe-248	57	36	influence	influence	VERB
ajmpe-248	57	37	customers‟	customers‟	NOUN
ajmpe-248	57	38	experience	experience	NOUN
ajmpe-248	57	39	in	in	ADP
ajmpe-248	57	40	the	the	DET
ajmpe-248	57	41	process	process	NOUN
ajmpe-248	57	42	.	.	PUNCT
ajmpe-248	58	1	for	for	ADP
ajmpe-248	58	2	the	the	DET
ajmpe-248	58	3	major	major	ADJ
ajmpe-248	58	4	baseball	baseball	NOUN
ajmpe-248	58	5	league	league	NOUN
ajmpe-248	58	6	team	team	NOUN
ajmpe-248	58	7	in	in	ADP
ajmpe-248	58	8	this	this	DET
ajmpe-248	58	9	study	study	NOUN
ajmpe-248	58	10	,	,	PUNCT
ajmpe-248	58	11	specific	specific	ADJ
ajmpe-248	58	12	ticket	ticket	NOUN
ajmpe-248	58	13	representatives	representative	NOUN
ajmpe-248	58	14	were	be	AUX
ajmpe-248	58	15	assigned	assign	VERB
ajmpe-248	58	16	to	to	AUX
ajmpe-248	58	17	season	season	NOUN
ajmpe-248	58	18	ticket	ticket	NOUN
ajmpe-248	58	19	holders	holder	NOUN
ajmpe-248	58	20	.	.	PUNCT
ajmpe-248	59	1	by	by	ADP
ajmpe-248	59	2	having	have	VERB
ajmpe-248	59	3	a	a	DET
ajmpe-248	59	4	designated	designate	VERB
ajmpe-248	59	5	ticket	ticket	NOUN
ajmpe-248	59	6	representative	representative	NOUN
ajmpe-248	59	7	,	,	PUNCT
ajmpe-248	59	8	season	season	NOUN
ajmpe-248	59	9	ticket	ticket	NOUN
ajmpe-248	59	10	holders	holder	NOUN
ajmpe-248	59	11	can	can	AUX
ajmpe-248	59	12	have	have	VERB
ajmpe-248	59	13	a	a	DET
ajmpe-248	59	14	consistent	consistent	ADJ
ajmpe-248	59	15	communication	communication	NOUN
ajmpe-248	59	16	channel	channel	NOUN
ajmpe-248	59	17	,	,	PUNCT
ajmpe-248	59	18	which	which	PRON
ajmpe-248	59	19	meant	mean	VERB
ajmpe-248	59	20	to	to	PART
ajmpe-248	59	21	facilitate	facilitate	VERB
ajmpe-248	59	22	efficient	efficient	ADJ
ajmpe-248	59	23	and	and	CCONJ
ajmpe-248	59	24	effective	effective	ADJ
ajmpe-248	59	25	communication	communication	NOUN
ajmpe-248	59	26	as	as	ADV
ajmpe-248	59	27	well	well	ADV
ajmpe-248	59	28	as	as	ADP
ajmpe-248	59	29	to	to	PART
ajmpe-248	59	30	build	build	VERB
ajmpe-248	59	31	personal	personal	ADJ
ajmpe-248	59	32	relationships	relationship	NOUN
ajmpe-248	59	33	.	.	PUNCT
ajmpe-248	60	1	2.3	2.3	NUM
ajmpe-248	60	2	service	service	NOUN
ajmpe-248	60	3	quality	quality	NOUN
ajmpe-248	60	4	and	and	CCONJ
ajmpe-248	60	5	dimensions	dimension	NOUN
ajmpe-248	60	6	defined	define	VERB
ajmpe-248	60	7	as	as	ADP
ajmpe-248	60	8	“	"	PUNCT
ajmpe-248	60	9	the	the	DET
ajmpe-248	60	10	consumers‟	consumers‟	PROPN
ajmpe-248	60	11	judgment	judgment	NOUN
ajmpe-248	60	12	about	about	ADP
ajmpe-248	60	13	an	an	DET
ajmpe-248	60	14	entity‟s	entity‟s	ADJ
ajmpe-248	60	15	overall	overall	ADJ
ajmpe-248	60	16	excellence	excellence	NOUN
ajmpe-248	60	17	or	or	CCONJ
ajmpe-248	60	18	superiority	superiority	NOUN
ajmpe-248	60	19	(	(	PUNCT
ajmpe-248	60	20	parasuraman	parasuraman	NOUN
ajmpe-248	60	21	,	,	PUNCT
ajmpe-248	60	22	zeithaml	zeithaml	PROPN
ajmpe-248	60	23	,	,	PUNCT
ajmpe-248	60	24	&	&	CCONJ
ajmpe-248	60	25	berry	berry	NOUN
ajmpe-248	60	26	,	,	PUNCT
ajmpe-248	60	27	1988	1988	NUM
ajmpe-248	60	28	,	,	PUNCT
ajmpe-248	60	29	p.	p.	NOUN
ajmpe-248	60	30	15	15	NUM
ajmpe-248	60	31	)	)	PUNCT
ajmpe-248	60	32	,	,	PUNCT
ajmpe-248	60	33	service	service	NOUN
ajmpe-248	60	34	quality	quality	NOUN
ajmpe-248	60	35	theory	theory	NOUN
ajmpe-248	60	36	lies	lie	VERB
ajmpe-248	60	37	in	in	ADP
ajmpe-248	60	38	the	the	DET
ajmpe-248	60	39	concepts	concept	NOUN
ajmpe-248	60	40	of	of	ADP
ajmpe-248	60	41	product	product	NOUN
ajmpe-248	60	42	quality	quality	NOUN
ajmpe-248	60	43	and	and	CCONJ
ajmpe-248	60	44	customer	customer	NOUN
ajmpe-248	60	45	satisfaction	satisfaction	NOUN
ajmpe-248	60	46	(	(	PUNCT
ajmpe-248	60	47	brady	brady	PROPN
ajmpe-248	60	48	&	&	CCONJ
ajmpe-248	60	49	cronin	cronin	PROPN
ajmpe-248	60	50	,	,	PUNCT
ajmpe-248	60	51	2001	2001	NUM
ajmpe-248	60	52	)	)	PUNCT
ajmpe-248	60	53	.	.	PUNCT
ajmpe-248	61	1	various	various	ADJ
ajmpe-248	61	2	studies	study	NOUN
ajmpe-248	61	3	have	have	AUX
ajmpe-248	61	4	shown	show	VERB
ajmpe-248	61	5	that	that	SCONJ
ajmpe-248	61	6	service	service	NOUN
ajmpe-248	61	7	quality	quality	NOUN
ajmpe-248	61	8	is	be	AUX
ajmpe-248	61	9	connected	connect	VERB
ajmpe-248	61	10	with	with	ADP
ajmpe-248	61	11	customer	customer	NOUN
ajmpe-248	61	12	satisfaction	satisfaction	NOUN
ajmpe-248	61	13	(	(	PUNCT
ajmpe-248	61	14	ko	ko	PROPN
ajmpe-248	61	15	&	&	CCONJ
ajmpe-248	61	16	pastore	pastore	PROPN
ajmpe-248	61	17	,	,	PUNCT
ajmpe-248	61	18	2004	2004	NUM
ajmpe-248	61	19	;	;	PUNCT
ajmpe-248	61	20	liu	liu	PROPN
ajmpe-248	61	21	,	,	PUNCT
ajmpe-248	61	22	guo	guo	PROPN
ajmpe-248	61	23	,	,	PUNCT
ajmpe-248	61	24	&	&	CCONJ
ajmpe-248	61	25	lee	lee	PROPN
ajmpe-248	61	26	,	,	PUNCT
ajmpe-248	61	27	2009	2009	NUM
ajmpe-248	61	28	)	)	PUNCT
ajmpe-248	61	29	and	and	CCONJ
ajmpe-248	61	30	repurchase	repurchase	VERB
ajmpe-248	61	31	intention	intention	NOUN
ajmpe-248	61	32	(	(	PUNCT
ajmpe-248	61	33	fornell	fornell	PROPN
ajmpe-248	61	34	,	,	PUNCT
ajmpe-248	61	35	1992	1992	NUM
ajmpe-248	61	36	)	)	PUNCT
ajmpe-248	61	37	.	.	PUNCT
ajmpe-248	62	1	however	however	ADV
ajmpe-248	62	2	,	,	PUNCT
ajmpe-248	62	3	what	what	PRON
ajmpe-248	62	4	it	it	PRON
ajmpe-248	62	5	is	be	AUX
ajmpe-248	62	6	and	and	CCONJ
ajmpe-248	62	7	how	how	SCONJ
ajmpe-248	62	8	to	to	PART
ajmpe-248	62	9	measure	measure	VERB
ajmpe-248	62	10	it	it	PRON
ajmpe-248	62	11	is	be	AUX
ajmpe-248	62	12	a	a	DET
ajmpe-248	62	13	much	much	ADV
ajmpe-248	62	14	more	more	ADV
ajmpe-248	62	15	complicated	complicated	ADJ
ajmpe-248	62	16	issue	issue	NOUN
ajmpe-248	62	17	due	due	ADP
ajmpe-248	62	18	to	to	ADP
ajmpe-248	62	19	its	its	PRON
ajmpe-248	62	20	intangible	intangible	ADJ
ajmpe-248	62	21	,	,	PUNCT
ajmpe-248	62	22	heterogeneous	heterogeneous	ADJ
ajmpe-248	62	23	,	,	PUNCT
ajmpe-248	62	24	and	and	CCONJ
ajmpe-248	62	25	inseparable	inseparable	ADJ
ajmpe-248	62	26	nature	nature	NOUN
ajmpe-248	62	27	(	(	PUNCT
ajmpe-248	62	28	parasuraman	parasuraman	NOUN
ajmpe-248	62	29	,	,	PUNCT
ajmpe-248	62	30	zeithaml	zeithaml	PROPN
ajmpe-248	62	31	,	,	PUNCT
ajmpe-248	62	32	&	&	CCONJ
ajmpe-248	62	33	berry	berry	NOUN
ajmpe-248	62	34	,	,	PUNCT
ajmpe-248	62	35	1988	1988	NUM
ajmpe-248	62	36	)	)	PUNCT
ajmpe-248	62	37	.	.	PUNCT
ajmpe-248	63	1	thus	thus	ADV
ajmpe-248	63	2	,	,	PUNCT
ajmpe-248	63	3	quite	quite	DET
ajmpe-248	63	4	a	a	DET
ajmpe-248	63	5	few	few	ADJ
ajmpe-248	63	6	measurements	measurement	NOUN
ajmpe-248	63	7	have	have	AUX
ajmpe-248	63	8	been	be	AUX
ajmpe-248	63	9	developed	develop	VERB
ajmpe-248	63	10	based	base	VERB
ajmpe-248	63	11	on	on	ADP
ajmpe-248	63	12	the	the	DET
ajmpe-248	63	13	conceptualization	conceptualization	NOUN
ajmpe-248	63	14	of	of	ADP
ajmpe-248	63	15	“	"	PUNCT
ajmpe-248	63	16	service	service	NOUN
ajmpe-248	63	17	quality	quality	NOUN
ajmpe-248	63	18	.	.	PUNCT
ajmpe-248	63	19	”	"	PUNCT
ajmpe-248	64	1	for	for	ADP
ajmpe-248	64	2	example	example	NOUN
ajmpe-248	64	3	,	,	PUNCT
ajmpe-248	64	4	parasuraman	parasuraman	NOUN
ajmpe-248	64	5	et	et	PROPN
ajmpe-248	64	6	al	al	PROPN
ajmpe-248	64	7	.	.	PROPN
ajmpe-248	65	1	(	(	PUNCT
ajmpe-248	65	2	1985	1985	NUM
ajmpe-248	65	3	)	)	PUNCT
ajmpe-248	65	4	viewed	view	VERB
ajmpe-248	65	5	service	service	NOUN
ajmpe-248	65	6	quality	quality	NOUN
ajmpe-248	65	7	as	as	ADP
ajmpe-248	65	8	the	the	DET
ajmpe-248	65	9	difference	difference	NOUN
ajmpe-248	65	10	between	between	ADP
ajmpe-248	65	11	customer	customer	NOUN
ajmpe-248	65	12	expectation	expectation	NOUN
ajmpe-248	65	13	and	and	CCONJ
ajmpe-248	65	14	the	the	DET
ajmpe-248	65	15	perception	perception	NOUN
ajmpe-248	65	16	of	of	ADP
ajmpe-248	65	17	service	service	NOUN
ajmpe-248	65	18	quality	quality	NOUN
ajmpe-248	65	19	,	,	PUNCT
ajmpe-248	65	20	measuring	measure	VERB
ajmpe-248	65	21	it	it	PRON
ajmpe-248	65	22	with	with	ADP
ajmpe-248	65	23	ten	ten	NUM
ajmpe-248	65	24	dimensions	dimension	NOUN
ajmpe-248	65	25	of	of	ADP
ajmpe-248	65	26	tangibles	tangible	NOUN
ajmpe-248	65	27	,	,	PUNCT
ajmpe-248	65	28	reliability	reliability	NOUN
ajmpe-248	65	29	,	,	PUNCT
ajmpe-248	65	30	responsiveness	responsiveness	NOUN
ajmpe-248	65	31	,	,	PUNCT
ajmpe-248	65	32	communication	communication	NOUN
ajmpe-248	65	33	,	,	PUNCT
ajmpe-248	65	34	credibility	credibility	NOUN
ajmpe-248	65	35	,	,	PUNCT
ajmpe-248	65	36	security	security	NOUN
ajmpe-248	65	37	,	,	PUNCT
ajmpe-248	65	38	competence	competence	NOUN
ajmpe-248	65	39	,	,	PUNCT
ajmpe-248	65	40	courtesy	courtesy	NOUN
ajmpe-248	65	41	,	,	PUNCT
ajmpe-248	65	42	understanding	understanding	NOUN
ajmpe-248	65	43	/	/	SYM
ajmpe-248	65	44	knowing	know	VERB
ajmpe-248	65	45	the	the	DET
ajmpe-248	65	46	customer	customer	NOUN
ajmpe-248	65	47	,	,	PUNCT
ajmpe-248	65	48	and	and	CCONJ
ajmpe-248	65	49	access	access	NOUN
ajmpe-248	65	50	in	in	ADP
ajmpe-248	65	51	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	65	52	american	american	PROPN
ajmpe-248	65	53	journal	journal	PROPN
ajmpe-248	65	54	of	of	ADP
ajmpe-248	65	55	medical	medical	ADJ
ajmpe-248	65	56	and	and	CCONJ
ajmpe-248	65	57	physical	physical	ADJ
ajmpe-248	65	58	education	education	PROPN
ajmpe-248	65	59	vol.6	vol.6	PROPN
ajmpe-248	65	60	,	,	PUNCT
ajmpe-248	65	61	issue	issue	NOUN
ajmpe-248	65	62	6	6	NUM
ajmpe-248	65	63	;	;	PUNCT
ajmpe-248	65	64	november	november	PROPN
ajmpe-248	65	65	-	-	PUNCT
ajmpe-248	65	66	december	december	PROPN
ajmpe-248	65	67	2021	2021	NUM
ajmpe-248	65	68	;	;	PUNCT
ajmpe-248	65	69	1252	1252	NUM
ajmpe-248	65	70	columbia	columbia	PROPN
ajmpe-248	65	71	rd	rd	PROPN
ajmpe-248	65	72	nw	nw	PROPN
ajmpe-248	65	73	,	,	PUNCT
ajmpe-248	65	74	washington	washington	PROPN
ajmpe-248	65	75	dc	dc	PROPN
ajmpe-248	65	76	,	,	PUNCT
ajmpe-248	65	77	united	united	PROPN
ajmpe-248	65	78	states	states	PROPN
ajmpe-248	65	79	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	65	80	;	;	PUNCT
ajmpe-248	65	81	mail	mail	NOUN
ajmpe-248	65	82	:	:	PUNCT
ajmpe-248	66	1	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	66	2	3	3	NUM
ajmpe-248	67	1	|	|	ADV
ajmpe-248	67	2	a	a	DET
ajmpe-248	67	3	m	m	NOUN
ajmpe-248	67	4	e	e	NOUN
ajmpe-248	67	5	r	r	NOUN
ajmpe-248	68	1	i	i	NOUN
ajmpe-248	68	2	c	c	VERB
ajmpe-248	68	3	a	a	DET
ajmpe-248	68	4	n	n	NOUN
ajmpe-248	69	1	j	j	NOUN
ajmpe-248	69	2	o	o	X
ajmpe-248	69	3	u	u	NOUN
ajmpe-248	69	4	r	r	NOUN
ajmpe-248	69	5	n	n	NOUN
ajmpe-248	69	6	a	a	DET
ajmpe-248	69	7	l	l	NOUN
ajmpe-248	69	8	o	o	X
ajmpe-248	70	1	f	f	X
ajmpe-248	70	2	m	m	NOUN
ajmpe-248	70	3	e	e	NOUN
ajmpe-248	71	1	d	d	NOUN
ajmpe-248	71	2	i	i	PRON
ajmpe-248	71	3	c	c	VERB
ajmpe-248	71	4	a	a	DET
ajmpe-248	71	5	l	l	NOUN
ajmpe-248	71	6	a	a	X
ajmpe-248	71	7	n	n	NOUN
ajmpe-248	72	1	d	d	NOUN
ajmpe-248	72	2	p	p	NOUN
ajmpe-248	72	3	h	h	NOUN
ajmpe-248	72	4	y	y	NOUN
ajmpe-248	72	5	s	s	VERB
ajmpe-248	73	1	i	i	INTJ
ajmpe-248	73	2	c	c	VERB
ajmpe-248	73	3	a	a	DET
ajmpe-248	73	4	l	l	NOUN
ajmpe-248	73	5	e	e	NOUN
ajmpe-248	73	6	d	d	X
ajmpe-248	73	7	u	u	X
ajmpe-248	73	8	c	c	PROPN
ajmpe-248	74	1	a	a	DET
ajmpe-248	74	2	t	t	NOUN
ajmpe-248	75	1	i	i	PRON
ajmpe-248	75	2	o	o	VERB
ajmpe-248	76	1	n	n	CCONJ
ajmpe-248	76	2	|	|	ADV
ajmpe-248	76	3	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	76	4	their	their	PRON
ajmpe-248	76	5	servqual	servqual	ADJ
ajmpe-248	76	6	model	model	NOUN
ajmpe-248	76	7	.	.	PUNCT
ajmpe-248	77	1	later	later	ADV
ajmpe-248	77	2	,	,	PUNCT
ajmpe-248	77	3	parasuraman	parasuraman	NOUN
ajmpe-248	77	4	et	et	PROPN
ajmpe-248	77	5	al	al	PROPN
ajmpe-248	77	6	.	.	PROPN
ajmpe-248	78	1	(	(	PUNCT
ajmpe-248	78	2	1988	1988	NUM
ajmpe-248	78	3	)	)	PUNCT
ajmpe-248	78	4	refined	refine	VERB
ajmpe-248	78	5	these	these	DET
ajmpe-248	78	6	ten	ten	NUM
ajmpe-248	78	7	dimensions	dimension	NOUN
ajmpe-248	78	8	to	to	ADP
ajmpe-248	78	9	five	five	NUM
ajmpe-248	78	10	dimensions	dimension	NOUN
ajmpe-248	78	11	of	of	ADP
ajmpe-248	78	12	reliability	reliability	NOUN
ajmpe-248	78	13	,	,	PUNCT
ajmpe-248	78	14	responsiveness	responsiveness	NOUN
ajmpe-248	78	15	,	,	PUNCT
ajmpe-248	78	16	assurance	assurance	NOUN
ajmpe-248	78	17	,	,	PUNCT
ajmpe-248	78	18	empathy	empathy	NOUN
ajmpe-248	78	19	,	,	PUNCT
ajmpe-248	78	20	and	and	CCONJ
ajmpe-248	78	21	tangibles	tangibles	PROPN
ajmpe-248	78	22	.	.	PUNCT
ajmpe-248	79	1	brady	brady	PROPN
ajmpe-248	79	2	and	and	CCONJ
ajmpe-248	79	3	cronin	cronin	PROPN
ajmpe-248	79	4	(	(	PUNCT
ajmpe-248	79	5	2001	2001	NUM
ajmpe-248	79	6	)	)	PUNCT
ajmpe-248	79	7	conceptualized	conceptualize	VERB
ajmpe-248	79	8	service	service	NOUN
ajmpe-248	79	9	quality	quality	NOUN
ajmpe-248	79	10	as	as	ADP
ajmpe-248	79	11	three	three	NUM
ajmpe-248	79	12	dimensions	dimension	NOUN
ajmpe-248	79	13	of	of	ADP
ajmpe-248	79	14	interaction	interaction	NOUN
ajmpe-248	79	15	quality	quality	NOUN
ajmpe-248	79	16	,	,	PUNCT
ajmpe-248	79	17	physical	physical	ADJ
ajmpe-248	79	18	environment	environment	NOUN
ajmpe-248	79	19	,	,	PUNCT
ajmpe-248	79	20	and	and	CCONJ
ajmpe-248	79	21	outcome	outcome	VERB
ajmpe-248	79	22	quality	quality	NOUN
ajmpe-248	79	23	.	.	PUNCT
ajmpe-248	80	1	interaction	interaction	NOUN
ajmpe-248	80	2	quality	quality	NOUN
ajmpe-248	80	3	has	have	VERB
ajmpe-248	80	4	sub	sub	NOUN
ajmpe-248	80	5	-	-	NOUN
ajmpe-248	80	6	dimensions	dimension	NOUN
ajmpe-248	80	7	of	of	ADP
ajmpe-248	80	8	attitude	attitude	NOUN
ajmpe-248	80	9	,	,	PUNCT
ajmpe-248	80	10	expertise	expertise	NOUN
ajmpe-248	80	11	,	,	PUNCT
ajmpe-248	80	12	and	and	CCONJ
ajmpe-248	80	13	behavior	behavior	NOUN
ajmpe-248	80	14	.	.	PUNCT
ajmpe-248	81	1	physical	physical	ADJ
ajmpe-248	81	2	environment	environment	NOUN
ajmpe-248	81	3	encompasses	encompass	VERB
ajmpe-248	81	4	ambient	ambient	ADJ
ajmpe-248	81	5	conditions	condition	NOUN
ajmpe-248	81	6	,	,	PUNCT
ajmpe-248	81	7	design	design	NOUN
ajmpe-248	81	8	,	,	PUNCT
ajmpe-248	81	9	and	and	CCONJ
ajmpe-248	81	10	social	social	ADJ
ajmpe-248	81	11	factors	factor	NOUN
ajmpe-248	81	12	.	.	PUNCT
ajmpe-248	82	1	lastly	lastly	ADV
ajmpe-248	82	2	,	,	PUNCT
ajmpe-248	82	3	outcome	outcome	NOUN
ajmpe-248	82	4	quality	quality	NOUN
ajmpe-248	82	5	includes	include	VERB
ajmpe-248	82	6	valence	valence	NOUN
ajmpe-248	82	7	,	,	PUNCT
ajmpe-248	82	8	waiting	wait	VERB
ajmpe-248	82	9	time	time	NOUN
ajmpe-248	82	10	,	,	PUNCT
ajmpe-248	82	11	and	and	CCONJ
ajmpe-248	82	12	tangibles	tangible	NOUN
ajmpe-248	82	13	.	.	PUNCT
ajmpe-248	83	1	many	many	ADJ
ajmpe-248	83	2	studies	study	NOUN
ajmpe-248	83	3	(	(	PUNCT
ajmpe-248	83	4	e.g.	e.g.	ADV
ajmpe-248	83	5	,	,	PUNCT
ajmpe-248	83	6	ko	ko	PROPN
ajmpe-248	83	7	,	,	PUNCT
ajmpe-248	83	8	zhang	zhang	PROPN
ajmpe-248	83	9	,	,	PUNCT
ajmpe-248	83	10	catani	catani	PROPN
ajmpe-248	83	11	,	,	PUNCT
ajmpe-248	83	12	&	&	CCONJ
ajmpe-248	83	13	pastore	pastore	NOUN
ajmpe-248	83	14	,	,	PUNCT
ajmpe-248	83	15	2011	2011	NUM
ajmpe-248	83	16	;	;	PUNCT
ajmpe-248	83	17	moon	moon	PROPN
ajmpe-248	83	18	,	,	PUNCT
ajmpe-248	83	19	kim	kim	PROPN
ajmpe-248	83	20	,	,	PUNCT
ajmpe-248	83	21	ko	ko	PROPN
ajmpe-248	83	22	,	,	PUNCT
ajmpe-248	83	23	cannaughton	cannaughton	PROPN
ajmpe-248	83	24	,	,	PUNCT
ajmpe-248	83	25	&	&	CCONJ
ajmpe-248	83	26	hak	hak	PROPN
ajmpe-248	83	27	,	,	PUNCT
ajmpe-248	83	28	2011	2011	NUM
ajmpe-248	83	29	)	)	PUNCT
ajmpe-248	83	30	have	have	AUX
ajmpe-248	83	31	examined	examine	VERB
ajmpe-248	83	32	the	the	DET
ajmpe-248	83	33	service	service	NOUN
ajmpe-248	83	34	quality	quality	NOUN
ajmpe-248	83	35	in	in	ADP
ajmpe-248	83	36	the	the	DET
ajmpe-248	83	37	context	context	NOUN
ajmpe-248	83	38	of	of	ADP
ajmpe-248	83	39	sport	sport	NOUN
ajmpe-248	83	40	.	.	PUNCT
ajmpe-248	84	1	this	this	DET
ajmpe-248	84	2	study	study	NOUN
ajmpe-248	84	3	focuses	focus	VERB
ajmpe-248	84	4	to	to	PART
ajmpe-248	84	5	address	address	VERB
ajmpe-248	84	6	the	the	DET
ajmpe-248	84	7	“	"	PUNCT
ajmpe-248	84	8	interaction	interaction	NOUN
ajmpe-248	84	9	”	"	PUNCT
ajmpe-248	84	10	aspect	aspect	NOUN
ajmpe-248	84	11	of	of	ADP
ajmpe-248	84	12	service	service	NOUN
ajmpe-248	84	13	quality	quality	NOUN
ajmpe-248	84	14	.	.	PUNCT
ajmpe-248	85	1	parasuraman	parasuraman	NOUN
ajmpe-248	85	2	et	et	PROPN
ajmpe-248	85	3	al‟s	al‟s	PROPN
ajmpe-248	85	4	(	(	PUNCT
ajmpe-248	85	5	1988	1988	NUM
ajmpe-248	85	6	)	)	PUNCT
ajmpe-248	85	7	refined	refine	VERB
ajmpe-248	85	8	five	five	NUM
ajmpe-248	85	9	dimensions	dimension	NOUN
ajmpe-248	85	10	(	(	PUNCT
ajmpe-248	85	11	i.e.	i.e.	X
ajmpe-248	85	12	,	,	PUNCT
ajmpe-248	85	13	reliability	reliability	NOUN
ajmpe-248	85	14	,	,	PUNCT
ajmpe-248	85	15	responsiveness	responsiveness	NOUN
ajmpe-248	85	16	,	,	PUNCT
ajmpe-248	85	17	assurance	assurance	NOUN
ajmpe-248	85	18	,	,	PUNCT
ajmpe-248	85	19	empathy	empathy	NOUN
ajmpe-248	85	20	,	,	PUNCT
ajmpe-248	85	21	and	and	CCONJ
ajmpe-248	85	22	tangibles	tangible	NOUN
ajmpe-248	85	23	)	)	PUNCT
ajmpe-248	85	24	of	of	ADP
ajmpe-248	85	25	service	service	NOUN
ajmpe-248	85	26	quality	quality	NOUN
ajmpe-248	85	27	were	be	AUX
ajmpe-248	85	28	used	use	VERB
ajmpe-248	85	29	as	as	ADP
ajmpe-248	85	30	the	the	DET
ajmpe-248	85	31	base	base	NOUN
ajmpe-248	85	32	.	.	PUNCT
ajmpe-248	86	1	specifically	specifically	ADV
ajmpe-248	86	2	,	,	PUNCT
ajmpe-248	86	3	reliability	reliability	NOUN
ajmpe-248	86	4	refers	refer	VERB
ajmpe-248	86	5	to	to	ADP
ajmpe-248	86	6	“	"	PUNCT
ajmpe-248	86	7	the	the	DET
ajmpe-248	86	8	ability	ability	NOUN
ajmpe-248	86	9	to	to	PART
ajmpe-248	86	10	perform	perform	VERB
ajmpe-248	86	11	the	the	DET
ajmpe-248	86	12	promised	promise	VERB
ajmpe-248	86	13	service	service	NOUN
ajmpe-248	86	14	dependably	dependably	ADV
ajmpe-248	86	15	and	and	CCONJ
ajmpe-248	86	16	accurately	accurately	ADV
ajmpe-248	86	17	”	"	PUNCT
ajmpe-248	86	18	.	.	PUNCT
ajmpe-248	87	1	responsiveness	responsiveness	NOUN
ajmpe-248	87	2	refers	refer	VERB
ajmpe-248	87	3	to	to	ADP
ajmpe-248	87	4	“	"	PUNCT
ajmpe-248	87	5	willingness	willingness	NOUN
ajmpe-248	87	6	to	to	PART
ajmpe-248	87	7	help	help	VERB
ajmpe-248	87	8	customers	customer	NOUN
ajmpe-248	87	9	and	and	CCONJ
ajmpe-248	87	10	provide	provide	VERB
ajmpe-248	87	11	prompt	prompt	ADJ
ajmpe-248	87	12	service	service	NOUN
ajmpe-248	87	13	.	.	PUNCT
ajmpe-248	88	1	”assurance	”assurance	PROPN
ajmpe-248	88	2	means	mean	VERB
ajmpe-248	88	3	“	"	PUNCT
ajmpe-248	88	4	knowledge	knowledge	NOUN
ajmpe-248	88	5	and	and	CCONJ
ajmpe-248	88	6	courtesy	courtesy	NOUN
ajmpe-248	88	7	of	of	ADP
ajmpe-248	88	8	employees	employee	NOUN
ajmpe-248	88	9	and	and	CCONJ
ajmpe-248	88	10	their	their	PRON
ajmpe-248	88	11	ability	ability	NOUN
ajmpe-248	88	12	to	to	PART
ajmpe-248	88	13	convey	convey	VERB
ajmpe-248	88	14	trust	trust	NOUN
ajmpe-248	88	15	and	and	CCONJ
ajmpe-248	88	16	confidence	confidence	NOUN
ajmpe-248	88	17	.	.	PUNCT
ajmpe-248	89	1	”empathy	”empathy	PROPN
ajmpe-248	89	2	refers	refer	VERB
ajmpe-248	89	3	to	to	ADP
ajmpe-248	89	4	“	"	PUNCT
ajmpe-248	89	5	caring	care	VERB
ajmpe-248	89	6	,	,	PUNCT
ajmpe-248	89	7	individualized	individualized	ADJ
ajmpe-248	89	8	attention	attention	NOUN
ajmpe-248	89	9	the	the	DET
ajmpe-248	89	10	firm	firm	NOUN
ajmpe-248	89	11	provides	provide	VERB
ajmpe-248	89	12	its	its	PRON
ajmpe-248	89	13	customers	customer	NOUN
ajmpe-248	89	14	”	"	PUNCT
ajmpe-248	89	15	.	.	PUNCT
ajmpe-248	90	1	lastly	lastly	ADV
ajmpe-248	90	2	,	,	PUNCT
ajmpe-248	90	3	tangibles	tangible	NOUN
ajmpe-248	90	4	indicate	indicate	VERB
ajmpe-248	90	5	“	"	PUNCT
ajmpe-248	90	6	physical	physical	ADJ
ajmpe-248	90	7	facilities	facility	NOUN
ajmpe-248	90	8	,	,	PUNCT
ajmpe-248	90	9	equipment	equipment	NOUN
ajmpe-248	90	10	,	,	PUNCT
ajmpe-248	90	11	and	and	CCONJ
ajmpe-248	90	12	appearance	appearance	NOUN
ajmpe-248	90	13	of	of	ADP
ajmpe-248	90	14	personnel	personnel	NOUN
ajmpe-248	90	15	”	"	PUNCT
ajmpe-248	90	16	.	.	PUNCT
ajmpe-248	91	1	the	the	DET
ajmpe-248	91	2	last	last	ADJ
ajmpe-248	91	3	dimension	dimension	NOUN
ajmpe-248	91	4	,	,	PUNCT
ajmpe-248	91	5	“	"	PUNCT
ajmpe-248	91	6	tangibles	tangibles	PROPN
ajmpe-248	91	7	”	"	PUNCT
ajmpe-248	91	8	,	,	PUNCT
ajmpe-248	91	9	was	be	AUX
ajmpe-248	91	10	not	not	PART
ajmpe-248	91	11	included	include	VERB
ajmpe-248	91	12	because	because	SCONJ
ajmpe-248	91	13	the	the	DET
ajmpe-248	91	14	interactions	interaction	NOUN
ajmpe-248	91	15	between	between	ADP
ajmpe-248	91	16	ticket	ticket	NOUN
ajmpe-248	91	17	representatives	representative	NOUN
ajmpe-248	91	18	and	and	CCONJ
ajmpe-248	91	19	season	season	NOUN
ajmpe-248	91	20	ticket	ticket	NOUN
ajmpe-248	91	21	holders	holder	NOUN
ajmpe-248	91	22	occur	occur	VERB
ajmpe-248	91	23	via	via	ADP
ajmpe-248	91	24	phone	phone	NOUN
ajmpe-248	91	25	and	and	CCONJ
ajmpe-248	91	26	emails	email	NOUN
ajmpe-248	91	27	most	most	ADJ
ajmpe-248	91	28	of	of	ADP
ajmpe-248	91	29	the	the	DET
ajmpe-248	91	30	time	time	NOUN
ajmpe-248	91	31	,	,	PUNCT
ajmpe-248	91	32	rather	rather	ADV
ajmpe-248	91	33	than	than	ADP
ajmpe-248	91	34	face	face	NOUN
ajmpe-248	91	35	-	-	PUNCT
ajmpe-248	91	36	to	to	ADP
ajmpe-248	91	37	-	-	PUNCT
ajmpe-248	91	38	face	face	NOUN
ajmpe-248	91	39	interactions	interaction	NOUN
ajmpe-248	91	40	.	.	PUNCT
ajmpe-248	92	1	therefore	therefore	ADV
ajmpe-248	92	2	,	,	PUNCT
ajmpe-248	92	3	four	four	NUM
ajmpe-248	92	4	dimensions	dimension	NOUN
ajmpe-248	92	5	of	of	ADP
ajmpe-248	92	6	reliability	reliability	NOUN
ajmpe-248	92	7	,	,	PUNCT
ajmpe-248	92	8	responsiveness	responsiveness	NOUN
ajmpe-248	92	9	,	,	PUNCT
ajmpe-248	92	10	assurance	assurance	NOUN
ajmpe-248	92	11	,	,	PUNCT
ajmpe-248	92	12	and	and	CCONJ
ajmpe-248	92	13	empathy	empathy	NOUN
ajmpe-248	92	14	were	be	AUX
ajmpe-248	92	15	selected	select	VERB
ajmpe-248	92	16	to	to	PART
ajmpe-248	92	17	be	be	AUX
ajmpe-248	92	18	used	use	VERB
ajmpe-248	92	19	in	in	ADP
ajmpe-248	92	20	this	this	DET
ajmpe-248	92	21	study	study	NOUN
ajmpe-248	92	22	.	.	PUNCT
ajmpe-248	93	1	2.4	2.4	NUM
ajmpe-248	93	2	.	.	PUNCT
ajmpe-248	94	1	interaction	interaction	NOUN
ajmpe-248	94	2	quality	quality	NOUN
ajmpe-248	94	3	interaction	interaction	NOUN
ajmpe-248	94	4	quality	quality	NOUN
ajmpe-248	94	5	refers	refer	VERB
ajmpe-248	94	6	to	to	ADP
ajmpe-248	94	7	the	the	DET
ajmpe-248	94	8	quality	quality	NOUN
ajmpe-248	94	9	of	of	ADP
ajmpe-248	94	10	interactions	interaction	NOUN
ajmpe-248	94	11	between	between	ADP
ajmpe-248	94	12	the	the	DET
ajmpe-248	94	13	organization‟s	organization‟s	NOUN
ajmpe-248	94	14	employees	employee	NOUN
ajmpe-248	94	15	and	and	CCONJ
ajmpe-248	94	16	the	the	DET
ajmpe-248	94	17	customers	customer	NOUN
ajmpe-248	94	18	.	.	PUNCT
ajmpe-248	95	1	interpersonal	interpersonal	ADJ
ajmpe-248	95	2	interactions	interaction	NOUN
ajmpe-248	95	3	occur	occur	VERB
ajmpe-248	95	4	during	during	ADP
ajmpe-248	95	5	the	the	DET
ajmpe-248	95	6	service	service	NOUN
ajmpe-248	95	7	delivery	delivery	NOUN
ajmpe-248	95	8	.	.	PUNCT
ajmpe-248	96	1	brady	brady	PROPN
ajmpe-248	96	2	and	and	CCONJ
ajmpe-248	96	3	cronin	cronin	PROPN
ajmpe-248	96	4	(	(	PUNCT
ajmpe-248	96	5	2001	2001	NUM
ajmpe-248	96	6	)	)	PUNCT
ajmpe-248	96	7	suggested	suggest	VERB
ajmpe-248	96	8	that	that	SCONJ
ajmpe-248	96	9	the	the	DET
ajmpe-248	96	10	quality	quality	NOUN
ajmpe-248	96	11	of	of	ADP
ajmpe-248	96	12	interactions	interaction	NOUN
ajmpe-248	96	13	is	be	AUX
ajmpe-248	96	14	influenced	influence	VERB
ajmpe-248	96	15	by	by	ADP
ajmpe-248	96	16	the	the	DET
ajmpe-248	96	17	employee‟s	employee‟s	ADJ
ajmpe-248	96	18	attitude	attitude	NOUN
ajmpe-248	96	19	,	,	PUNCT
ajmpe-248	96	20	behavior	behavior	NOUN
ajmpe-248	96	21	,	,	PUNCT
ajmpe-248	96	22	and	and	CCONJ
ajmpe-248	96	23	expertise	expertise	NOUN
ajmpe-248	96	24	related	relate	VERB
ajmpe-248	96	25	to	to	ADP
ajmpe-248	96	26	the	the	DET
ajmpe-248	96	27	job	job	NOUN
ajmpe-248	96	28	performance	performance	NOUN
ajmpe-248	96	29	.	.	PUNCT
ajmpe-248	97	1	from	from	ADP
ajmpe-248	97	2	an	an	DET
ajmpe-248	97	3	organizational	organizational	ADJ
ajmpe-248	97	4	standpoint	standpoint	NOUN
ajmpe-248	97	5	,	,	PUNCT
ajmpe-248	97	6	providing	provide	VERB
ajmpe-248	97	7	proper	proper	ADJ
ajmpe-248	97	8	training	training	NOUN
ajmpe-248	97	9	would	would	AUX
ajmpe-248	97	10	be	be	AUX
ajmpe-248	97	11	important	important	ADJ
ajmpe-248	97	12	,	,	PUNCT
ajmpe-248	97	13	so	so	SCONJ
ajmpe-248	97	14	employees	employee	NOUN
ajmpe-248	97	15	are	be	AUX
ajmpe-248	97	16	equipped	equip	VERB
ajmpe-248	97	17	with	with	ADP
ajmpe-248	97	18	necessary	necessary	ADJ
ajmpe-248	97	19	expertise	expertise	NOUN
ajmpe-248	97	20	and	and	CCONJ
ajmpe-248	97	21	information	information	NOUN
ajmpe-248	97	22	in	in	ADP
ajmpe-248	97	23	their	their	PRON
ajmpe-248	97	24	dealing	deal	VERB
ajmpe-248	97	25	with	with	ADP
ajmpe-248	97	26	customers	customer	NOUN
ajmpe-248	97	27	.	.	PUNCT
ajmpe-248	98	1	researchers	researcher	NOUN
ajmpe-248	98	2	have	have	AUX
ajmpe-248	98	3	found	find	VERB
ajmpe-248	98	4	that	that	SCONJ
ajmpe-248	98	5	the	the	DET
ajmpe-248	98	6	relationship	relationship	NOUN
ajmpe-248	98	7	between	between	ADP
ajmpe-248	98	8	customers	customer	NOUN
ajmpe-248	98	9	and	and	CCONJ
ajmpe-248	98	10	a	a	DET
ajmpe-248	98	11	company	company	NOUN
ajmpe-248	98	12	isdepending	isdepende	VERB
ajmpe-248	98	13	on	on	ADP
ajmpe-248	98	14	many	many	ADJ
ajmpe-248	98	15	factors	factor	NOUN
ajmpe-248	98	16	such	such	ADJ
ajmpe-248	98	17	as	as	ADP
ajmpe-248	98	18	shared	share	VERB
ajmpe-248	98	19	objectives	objective	NOUN
ajmpe-248	98	20	,	,	PUNCT
ajmpe-248	98	21	complaint	complaint	NOUN
ajmpe-248	98	22	management	management	NOUN
ajmpe-248	98	23	,	,	PUNCT
ajmpe-248	98	24	satisfaction	satisfaction	NOUN
ajmpe-248	98	25	,	,	PUNCT
ajmpe-248	98	26	communication	communication	NOUN
ajmpe-248	98	27	(	(	PUNCT
ajmpe-248	98	28	brashear	brashear	NOUN
ajmpe-248	98	29	,	,	PUNCT
ajmpe-248	98	30	bolles	bolles	PROPN
ajmpe-248	98	31	,	,	PUNCT
ajmpe-248	98	32	bellenger	bellenger	NOUN
ajmpe-248	98	33	,	,	PUNCT
ajmpe-248	98	34	&	&	CCONJ
ajmpe-248	98	35	brooks	brooks	PROPN
ajmpe-248	98	36	,	,	PUNCT
ajmpe-248	98	37	2003	2003	NUM
ajmpe-248	98	38	)	)	PUNCT
ajmpe-248	98	39	.	.	PUNCT
ajmpe-248	99	1	pleasant	pleasant	ADJ
ajmpe-248	99	2	interactions	interaction	NOUN
ajmpe-248	99	3	with	with	ADP
ajmpe-248	99	4	ticket	ticket	NOUN
ajmpe-248	99	5	representative	representative	NOUN
ajmpe-248	99	6	can	can	AUX
ajmpe-248	99	7	positively	positively	ADV
ajmpe-248	99	8	influence	influence	VERB
ajmpe-248	99	9	consumers‟	consumers‟	PROPN
ajmpe-248	99	10	perceived	perceive	VERB
ajmpe-248	99	11	interaction	interaction	NOUN
ajmpe-248	99	12	quality	quality	NOUN
ajmpe-248	99	13	.	.	PUNCT
ajmpe-248	100	1	on	on	ADP
ajmpe-248	100	2	the	the	DET
ajmpe-248	100	3	other	other	ADJ
ajmpe-248	100	4	hand	hand	NOUN
ajmpe-248	100	5	,	,	PUNCT
ajmpe-248	100	6	unpleasant	unpleasant	ADJ
ajmpe-248	100	7	interactions	interaction	NOUN
ajmpe-248	100	8	are	be	AUX
ajmpe-248	100	9	likely	likely	ADJ
ajmpe-248	100	10	to	to	PART
ajmpe-248	100	11	negatively	negatively	ADV
ajmpe-248	100	12	impact	impact	VERB
ajmpe-248	100	13	consumers‟	consumers‟	PRON
ajmpe-248	100	14	perceived	perceive	VERB
ajmpe-248	100	15	quality	quality	NOUN
ajmpe-248	100	16	of	of	ADP
ajmpe-248	100	17	interaction	interaction	NOUN
ajmpe-248	100	18	.	.	PUNCT
ajmpe-248	101	1	considering	consider	VERB
ajmpe-248	101	2	this	this	PRON
ajmpe-248	101	3	,	,	PUNCT
ajmpe-248	101	4	management	management	NOUN
ajmpe-248	101	5	should	should	AUX
ajmpe-248	101	6	strive	strive	VERB
ajmpe-248	101	7	to	to	PART
ajmpe-248	101	8	offer	offer	VERB
ajmpe-248	101	9	congenial	congenial	ADJ
ajmpe-248	101	10	customer	customer	NOUN
ajmpe-248	101	11	and	and	CCONJ
ajmpe-248	101	12	employee	employee	NOUN
ajmpe-248	101	13	interactions	interaction	NOUN
ajmpe-248	101	14	as	as	ADV
ajmpe-248	101	15	much	much	ADV
ajmpe-248	101	16	as	as	ADP
ajmpe-248	101	17	possible	possible	ADJ
ajmpe-248	101	18	.	.	PUNCT
ajmpe-248	102	1	this	this	PRON
ajmpe-248	102	2	would	would	AUX
ajmpe-248	102	3	be	be	AUX
ajmpe-248	102	4	rather	rather	ADV
ajmpe-248	102	5	simple	simple	ADJ
ajmpe-248	102	6	when	when	SCONJ
ajmpe-248	102	7	there	there	PRON
ajmpe-248	102	8	is	be	VERB
ajmpe-248	102	9	no	no	DET
ajmpe-248	102	10	confronting	confront	VERB
ajmpe-248	102	11	issue	issue	NOUN
ajmpe-248	102	12	.	.	PUNCT
ajmpe-248	103	1	however	however	ADV
ajmpe-248	103	2	,	,	PUNCT
ajmpe-248	103	3	making	make	VERB
ajmpe-248	103	4	pleasant	pleasant	ADJ
ajmpe-248	103	5	interaction	interaction	NOUN
ajmpe-248	103	6	can	can	AUX
ajmpe-248	103	7	be	be	AUX
ajmpe-248	103	8	challenging	challenge	VERB
ajmpe-248	103	9	when	when	SCONJ
ajmpe-248	103	10	consumers	consumer	NOUN
ajmpe-248	103	11	face	face	VERB
ajmpe-248	103	12	some	some	DET
ajmpe-248	103	13	issues	issue	NOUN
ajmpe-248	103	14	which	which	PRON
ajmpe-248	103	15	make	make	VERB
ajmpe-248	103	16	them	they	PRON
ajmpe-248	103	17	unhappy	unhappy	ADJ
ajmpe-248	103	18	.	.	PUNCT
ajmpe-248	104	1	if	if	SCONJ
ajmpe-248	104	2	a	a	DET
ajmpe-248	104	3	cause	cause	NOUN
ajmpe-248	104	4	of	of	ADP
ajmpe-248	104	5	concern	concern	NOUN
ajmpe-248	104	6	is	be	AUX
ajmpe-248	104	7	not	not	PART
ajmpe-248	104	8	resolved	resolve	VERB
ajmpe-248	104	9	in	in	ADP
ajmpe-248	104	10	a	a	DET
ajmpe-248	104	11	satisfactory	satisfactory	ADJ
ajmpe-248	104	12	manner	manner	NOUN
ajmpe-248	104	13	,	,	PUNCT
ajmpe-248	104	14	this	this	PRON
ajmpe-248	104	15	is	be	AUX
ajmpe-248	104	16	likely	likely	ADJ
ajmpe-248	104	17	to	to	PART
ajmpe-248	104	18	result	result	VERB
ajmpe-248	104	19	in	in	ADP
ajmpe-248	104	20	potential	potential	ADJ
ajmpe-248	104	21	damage	damage	NOUN
ajmpe-248	104	22	in	in	ADP
ajmpe-248	104	23	the	the	DET
ajmpe-248	104	24	relationship	relationship	NOUN
ajmpe-248	104	25	between	between	ADP
ajmpe-248	104	26	the	the	DET
ajmpe-248	104	27	consumer	consumer	NOUN
ajmpe-248	104	28	and	and	CCONJ
ajmpe-248	104	29	the	the	DET
ajmpe-248	104	30	respective	respective	ADJ
ajmpe-248	104	31	employee	employee	NOUN
ajmpe-248	104	32	,	,	PUNCT
ajmpe-248	104	33	and	and	CCONJ
ajmpe-248	104	34	further	far	ADV
ajmpe-248	104	35	with	with	ADP
ajmpe-248	104	36	the	the	DET
ajmpe-248	104	37	organization	organization	NOUN
ajmpe-248	104	38	.	.	PUNCT
ajmpe-248	105	1	thus	thus	ADV
ajmpe-248	105	2	,	,	PUNCT
ajmpe-248	105	3	the	the	DET
ajmpe-248	105	4	issue	issue	NOUN
ajmpe-248	105	5	of	of	ADP
ajmpe-248	105	6	managing	manage	VERB
ajmpe-248	105	7	customer	customer	NOUN
ajmpe-248	105	8	problems	problem	NOUN
ajmpe-248	105	9	or	or	CCONJ
ajmpe-248	105	10	complaints	complaint	NOUN
ajmpe-248	105	11	becomes	become	VERB
ajmpe-248	105	12	relevant	relevant	ADJ
ajmpe-248	105	13	in	in	ADP
ajmpe-248	105	14	interactions	interaction	NOUN
ajmpe-248	105	15	between	between	ADP
ajmpe-248	105	16	customers	customer	NOUN
ajmpe-248	105	17	and	and	CCONJ
ajmpe-248	105	18	employees	employee	NOUN
ajmpe-248	105	19	.	.	PUNCT
ajmpe-248	106	1	2	2	X
ajmpe-248	106	2	.	.	X
ajmpe-248	106	3	4.1complaintmanagement	4.1complaintmanagement	NUM
ajmpe-248	106	4	the	the	DET
ajmpe-248	106	5	term	term	NOUN
ajmpe-248	106	6	“	"	PUNCT
ajmpe-248	106	7	complaint	complaint	NOUN
ajmpe-248	106	8	management	management	NOUN
ajmpe-248	106	9	”	"	PUNCT
ajmpe-248	106	10	explains	explain	VERB
ajmpe-248	106	11	the	the	DET
ajmpe-248	106	12	way	way	NOUN
ajmpe-248	106	13	organizations	organization	NOUN
ajmpe-248	106	14	deal	deal	VERB
ajmpe-248	106	15	with	with	ADP
ajmpe-248	106	16	the	the	DET
ajmpe-248	106	17	problems	problem	NOUN
ajmpe-248	106	18	expressed	express	VERB
ajmpe-248	106	19	by	by	ADP
ajmpe-248	106	20	customers	customer	NOUN
ajmpe-248	106	21	with	with	ADP
ajmpe-248	106	22	their	their	PRON
ajmpe-248	106	23	service	service	NOUN
ajmpe-248	106	24	that	that	PRON
ajmpe-248	106	25	generates	generate	VERB
ajmpe-248	106	26	a	a	DET
ajmpe-248	106	27	certain	certain	ADJ
ajmpe-248	106	28	degree	degree	NOUN
ajmpe-248	106	29	of	of	ADP
ajmpe-248	106	30	dissatisfaction	dissatisfaction	NOUN
ajmpe-248	106	31	(	(	PUNCT
ajmpe-248	106	32	álvarez	álvarez	NOUN
ajmpe-248	106	33	,	,	PUNCT
ajmpe-248	106	34	casielles	casielle	NOUN
ajmpe-248	106	35	,	,	PUNCT
ajmpe-248	106	36	&	&	CCONJ
ajmpe-248	106	37	martin	martin	PROPN
ajmpe-248	106	38	,	,	PUNCT
ajmpe-248	106	39	2011	2011	NUM
ajmpe-248	106	40	)	)	PUNCT
ajmpe-248	106	41	.	.	PUNCT
ajmpe-248	107	1	whether	whether	SCONJ
ajmpe-248	107	2	consumers‟	consumers‟	PROPN
ajmpe-248	107	3	complaints	complaint	NOUN
ajmpe-248	107	4	are	be	AUX
ajmpe-248	107	5	properly	properly	ADV
ajmpe-248	107	6	heard	hear	VERB
ajmpe-248	107	7	and	and	CCONJ
ajmpe-248	107	8	dealt	deal	VERB
ajmpe-248	107	9	with	with	ADP
ajmpe-248	107	10	or	or	CCONJ
ajmpe-248	107	11	not	not	PART
ajmpe-248	107	12	could	could	AUX
ajmpe-248	107	13	influence	influence	VERB
ajmpe-248	107	14	consumers‟	consumers‟	PROPN
ajmpe-248	107	15	perceived	perceive	VERB
ajmpe-248	107	16	interaction	interaction	NOUN
ajmpe-248	107	17	quality	quality	NOUN
ajmpe-248	107	18	,	,	PUNCT
ajmpe-248	107	19	because	because	SCONJ
ajmpe-248	107	20	oftentimes	oftentime	NOUN
ajmpe-248	107	21	complaints	complaint	NOUN
ajmpe-248	107	22	are	be	AUX
ajmpe-248	107	23	handled	handle	VERB
ajmpe-248	107	24	by	by	ADP
ajmpe-248	107	25	personnel	personnel	NOUN
ajmpe-248	107	26	rather	rather	ADV
ajmpe-248	107	27	than	than	ADP
ajmpe-248	107	28	by	by	ADP
ajmpe-248	107	29	automated	automate	VERB
ajmpe-248	107	30	system	system	NOUN
ajmpe-248	107	31	.	.	PUNCT
ajmpe-248	108	1	therefore	therefore	ADV
ajmpe-248	108	2	,	,	PUNCT
ajmpe-248	108	3	managing	manage	VERB
ajmpe-248	108	4	customer	customer	NOUN
ajmpe-248	108	5	complaints	complaint	NOUN
ajmpe-248	108	6	is	be	AUX
ajmpe-248	108	7	an	an	DET
ajmpe-248	108	8	influencing	influence	VERB
ajmpe-248	108	9	factor	factor	NOUN
ajmpe-248	108	10	on	on	ADP
ajmpe-248	108	11	interaction	interaction	NOUN
ajmpe-248	108	12	quality	quality	NOUN
ajmpe-248	108	13	.	.	PUNCT
ajmpe-248	109	1	this	this	PRON
ajmpe-248	109	2	means	mean	VERB
ajmpe-248	109	3	that	that	SCONJ
ajmpe-248	109	4	managing	manage	VERB
ajmpe-248	109	5	raised	raise	VERB
ajmpe-248	109	6	complaints	complaint	NOUN
ajmpe-248	109	7	is	be	AUX
ajmpe-248	109	8	a	a	DET
ajmpe-248	109	9	critical	critical	ADJ
ajmpe-248	109	10	part	part	NOUN
ajmpe-248	109	11	of	of	ADP
ajmpe-248	109	12	interaction	interaction	NOUN
ajmpe-248	109	13	with	with	ADP
ajmpe-248	109	14	customers	customer	NOUN
ajmpe-248	109	15	,	,	PUNCT
ajmpe-248	109	16	which	which	PRON
ajmpe-248	109	17	influences	influence	VERB
ajmpe-248	109	18	whether	whether	SCONJ
ajmpe-248	109	19	a	a	DET
ajmpe-248	109	20	company	company	NOUN
ajmpe-248	109	21	can	can	AUX
ajmpe-248	109	22	maintain	maintain	VERB
ajmpe-248	109	23	a	a	DET
ajmpe-248	109	24	good	good	ADJ
ajmpe-248	109	25	relationship	relationship	NOUN
ajmpe-248	109	26	with	with	ADP
ajmpe-248	109	27	customers	customer	NOUN
ajmpe-248	109	28	.	.	PUNCT
ajmpe-248	110	1	according	accord	VERB
ajmpe-248	110	2	to	to	ADP
ajmpe-248	110	3	tax	tax	NOUN
ajmpe-248	110	4	,	,	PUNCT
ajmpe-248	110	5	brown	brown	ADJ
ajmpe-248	110	6	and	and	CCONJ
ajmpe-248	110	7	chandrashekara	chandrashekara	ADJ
ajmpe-248	110	8	(	(	PUNCT
ajmpe-248	110	9	1998	1998	NUM
ajmpe-248	110	10	)	)	PUNCT
ajmpe-248	110	11	,	,	PUNCT
ajmpe-248	110	12	when	when	SCONJ
ajmpe-248	110	13	customers	customer	NOUN
ajmpe-248	110	14	face	face	VERB
ajmpe-248	110	15	a	a	DET
ajmpe-248	110	16	problem	problem	NOUN
ajmpe-248	110	17	,	,	PUNCT
ajmpe-248	110	18	they	they	PRON
ajmpe-248	110	19	may	may	AUX
ajmpe-248	110	20	respond	respond	VERB
ajmpe-248	110	21	by	by	ADP
ajmpe-248	110	22	exiting	exit	VERB
ajmpe-248	110	23	,	,	PUNCT
ajmpe-248	110	24	loyalty	loyalty	NOUN
ajmpe-248	110	25	,	,	PUNCT
ajmpe-248	110	26	or	or	CCONJ
ajmpe-248	110	27	voicing	voice	VERB
ajmpe-248	110	28	(	(	PUNCT
ajmpe-248	110	29	complaining	complain	VERB
ajmpe-248	110	30	)	)	PUNCT
ajmpe-248	110	31	.	.	PUNCT
ajmpe-248	111	1	however	however	ADV
ajmpe-248	111	2	,	,	PUNCT
ajmpe-248	111	3	when	when	SCONJ
ajmpe-248	111	4	a	a	DET
ajmpe-248	111	5	customer	customer	NOUN
ajmpe-248	111	6	received	receive	VERB
ajmpe-248	111	7	adequate	adequate	ADJ
ajmpe-248	111	8	response	response	NOUN
ajmpe-248	111	9	when	when	SCONJ
ajmpe-248	111	10	they	they	PRON
ajmpe-248	111	11	raised	raise	VERB
ajmpe-248	111	12	issues	issue	NOUN
ajmpe-248	111	13	,	,	PUNCT
ajmpe-248	111	14	they	they	PRON
ajmpe-248	111	15	are	be	AUX
ajmpe-248	111	16	more	more	ADV
ajmpe-248	111	17	likely	likely	ADJ
ajmpe-248	111	18	to	to	PART
ajmpe-248	111	19	stay	stay	VERB
ajmpe-248	111	20	(	(	PUNCT
ajmpe-248	111	21	conlon	conlon	NOUN
ajmpe-248	111	22	&	&	CCONJ
ajmpe-248	111	23	murray	murray	PROPN
ajmpe-248	111	24	,	,	PUNCT
ajmpe-248	111	25	1996	1996	NUM
ajmpe-248	111	26	)	)	PUNCT
ajmpe-248	111	27	.	.	PUNCT
ajmpe-248	112	1	this	this	PRON
ajmpe-248	112	2	means	mean	VERB
ajmpe-248	112	3	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	112	4	american	american	PROPN
ajmpe-248	112	5	journal	journal	PROPN
ajmpe-248	112	6	of	of	ADP
ajmpe-248	112	7	medical	medical	ADJ
ajmpe-248	112	8	and	and	CCONJ
ajmpe-248	112	9	physical	physical	ADJ
ajmpe-248	112	10	education	education	PROPN
ajmpe-248	112	11	vol.6	vol.6	PROPN
ajmpe-248	112	12	,	,	PUNCT
ajmpe-248	112	13	issue	issue	NOUN
ajmpe-248	112	14	6	6	NUM
ajmpe-248	112	15	;	;	PUNCT
ajmpe-248	112	16	november	november	PROPN
ajmpe-248	112	17	-	-	PUNCT
ajmpe-248	112	18	december	december	PROPN
ajmpe-248	112	19	2021	2021	NUM
ajmpe-248	112	20	;	;	PUNCT
ajmpe-248	112	21	1252	1252	NUM
ajmpe-248	112	22	columbia	columbia	PROPN
ajmpe-248	112	23	rd	rd	PROPN
ajmpe-248	112	24	nw	nw	PROPN
ajmpe-248	112	25	,	,	PUNCT
ajmpe-248	112	26	washington	washington	PROPN
ajmpe-248	112	27	dc	dc	PROPN
ajmpe-248	112	28	,	,	PUNCT
ajmpe-248	112	29	united	united	PROPN
ajmpe-248	112	30	states	states	PROPN
ajmpe-248	112	31	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	112	32	;	;	PUNCT
ajmpe-248	112	33	mail	mail	NOUN
ajmpe-248	112	34	:	:	PUNCT
ajmpe-248	112	35	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	113	1	4	4	NUM
ajmpe-248	113	2	|	|	ADV
ajmpe-248	113	3	a	a	DET
ajmpe-248	113	4	m	m	NOUN
ajmpe-248	113	5	e	e	NOUN
ajmpe-248	113	6	r	r	NOUN
ajmpe-248	114	1	i	i	NOUN
ajmpe-248	114	2	c	c	VERB
ajmpe-248	114	3	a	a	DET
ajmpe-248	114	4	n	n	NOUN
ajmpe-248	115	1	j	j	NOUN
ajmpe-248	115	2	o	o	X
ajmpe-248	115	3	u	u	NOUN
ajmpe-248	115	4	r	r	NOUN
ajmpe-248	115	5	n	n	NOUN
ajmpe-248	115	6	a	a	DET
ajmpe-248	115	7	l	l	NOUN
ajmpe-248	115	8	o	o	X
ajmpe-248	116	1	f	f	X
ajmpe-248	116	2	m	m	NOUN
ajmpe-248	116	3	e	e	NOUN
ajmpe-248	117	1	d	d	NOUN
ajmpe-248	117	2	i	i	PRON
ajmpe-248	117	3	c	c	VERB
ajmpe-248	117	4	a	a	DET
ajmpe-248	117	5	l	l	NOUN
ajmpe-248	117	6	a	a	X
ajmpe-248	117	7	n	n	NOUN
ajmpe-248	118	1	d	d	NOUN
ajmpe-248	118	2	p	p	NOUN
ajmpe-248	118	3	h	h	NOUN
ajmpe-248	118	4	y	y	NOUN
ajmpe-248	118	5	s	s	VERB
ajmpe-248	119	1	i	i	INTJ
ajmpe-248	119	2	c	c	VERB
ajmpe-248	119	3	a	a	DET
ajmpe-248	119	4	l	l	NOUN
ajmpe-248	119	5	e	e	NOUN
ajmpe-248	119	6	d	d	X
ajmpe-248	119	7	u	u	X
ajmpe-248	119	8	c	c	PROPN
ajmpe-248	120	1	a	a	DET
ajmpe-248	120	2	t	t	NOUN
ajmpe-248	121	1	i	i	PRON
ajmpe-248	121	2	o	o	VERB
ajmpe-248	122	1	n	n	CCONJ
ajmpe-248	122	2	|	|	ADV
ajmpe-248	122	3	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	122	4	that	that	SCONJ
ajmpe-248	122	5	if	if	SCONJ
ajmpe-248	122	6	a	a	DET
ajmpe-248	122	7	raised	raise	VERB
ajmpe-248	122	8	issues	issue	NOUN
ajmpe-248	122	9	are	be	AUX
ajmpe-248	122	10	well	well	ADV
ajmpe-248	122	11	-	-	PUNCT
ajmpe-248	122	12	managed	manage	VERB
ajmpe-248	122	13	by	by	ADP
ajmpe-248	122	14	an	an	DET
ajmpe-248	122	15	organization	organization	NOUN
ajmpe-248	122	16	,	,	PUNCT
ajmpe-248	122	17	the	the	DET
ajmpe-248	122	18	customer	customer	NOUN
ajmpe-248	122	19	is	be	AUX
ajmpe-248	122	20	likely	likely	ADJ
ajmpe-248	122	21	to	to	PART
ajmpe-248	122	22	stay	stay	VERB
ajmpe-248	122	23	with	with	ADP
ajmpe-248	122	24	the	the	DET
ajmpe-248	122	25	organization	organization	NOUN
ajmpe-248	122	26	rather	rather	ADV
ajmpe-248	122	27	than	than	ADP
ajmpe-248	122	28	terminate	terminate	VERB
ajmpe-248	122	29	the	the	DET
ajmpe-248	122	30	relationship	relationship	NOUN
ajmpe-248	122	31	.	.	PUNCT
ajmpe-248	123	1	conlon	conlon	NOUN
ajmpe-248	123	2	and	and	CCONJ
ajmpe-248	123	3	murray	murray	PROPN
ajmpe-248	123	4	(	(	PUNCT
ajmpe-248	123	5	1996	1996	NUM
ajmpe-248	123	6	)	)	PUNCT
ajmpe-248	123	7	similarly	similarly	ADV
ajmpe-248	123	8	noted	note	VERB
ajmpe-248	123	9	that	that	SCONJ
ajmpe-248	123	10	one	one	NUM
ajmpe-248	123	11	of	of	ADP
ajmpe-248	123	12	the	the	DET
ajmpe-248	123	13	two	two	NUM
ajmpe-248	123	14	major	major	ADJ
ajmpe-248	123	15	reasons	reason	NOUN
ajmpe-248	123	16	for	for	ADP
ajmpe-248	123	17	customers	customer	NOUN
ajmpe-248	123	18	switching	switch	VERB
ajmpe-248	123	19	services	service	NOUN
ajmpe-248	123	20	are	be	AUX
ajmpe-248	123	21	unfavorable	unfavorable	ADJ
ajmpe-248	123	22	service	service	NOUN
ajmpe-248	123	23	encounters	encounter	NOUN
ajmpe-248	123	24	with	with	ADP
ajmpe-248	123	25	the	the	DET
ajmpe-248	123	26	company‟s	company‟s	NOUN
ajmpe-248	123	27	personnel	personnel	NOUN
ajmpe-248	123	28	,	,	PUNCT
ajmpe-248	123	29	and	and	CCONJ
ajmpe-248	123	30	core	core	NOUN
ajmpe-248	123	31	service	service	NOUN
ajmpe-248	123	32	failures	failure	NOUN
ajmpe-248	123	33	.	.	PUNCT
ajmpe-248	124	1	2.5	2.5	NUM
ajmpe-248	124	2	satisfaction	satisfaction	NOUN
ajmpe-248	124	3	fornell	fornell	NOUN
ajmpe-248	124	4	(	(	PUNCT
ajmpe-248	124	5	1992	1992	NUM
ajmpe-248	124	6	)	)	PUNCT
ajmpe-248	124	7	defined	define	VERB
ajmpe-248	124	8	customer	customer	NOUN
ajmpe-248	124	9	satisfaction	satisfaction	NOUN
ajmpe-248	124	10	as	as	ADP
ajmpe-248	124	11	an	an	DET
ajmpe-248	124	12	overall	overall	ADJ
ajmpe-248	124	13	attitude	attitude	NOUN
ajmpe-248	124	14	formed	form	VERB
ajmpe-248	124	15	based	base	VERB
ajmpe-248	124	16	on	on	ADP
ajmpe-248	124	17	the	the	DET
ajmpe-248	124	18	experience	experience	NOUN
ajmpe-248	124	19	after	after	ADP
ajmpe-248	124	20	purchasing	purchase	VERB
ajmpe-248	124	21	and	and	CCONJ
ajmpe-248	124	22	using	use	VERB
ajmpe-248	124	23	products	product	NOUN
ajmpe-248	124	24	and	and	CCONJ
ajmpe-248	124	25	services	service	NOUN
ajmpe-248	124	26	.	.	PUNCT
ajmpe-248	125	1	zeithaml	zeithaml	NOUN
ajmpe-248	125	2	and	and	CCONJ
ajmpe-248	125	3	bitner	bitner	NOUN
ajmpe-248	125	4	(	(	PUNCT
ajmpe-248	125	5	2000	2000	NUM
ajmpe-248	125	6	)	)	PUNCT
ajmpe-248	125	7	mentioned	mention	VERB
ajmpe-248	125	8	that	that	SCONJ
ajmpe-248	125	9	satisfaction	satisfaction	NOUN
ajmpe-248	125	10	can	can	AUX
ajmpe-248	125	11	be	be	AUX
ajmpe-248	125	12	affected	affect	VERB
ajmpe-248	125	13	by	by	ADP
ajmpe-248	125	14	an	an	DET
ajmpe-248	125	15	array	array	NOUN
ajmpe-248	125	16	of	of	ADP
ajmpe-248	125	17	factors	factor	NOUN
ajmpe-248	125	18	such	such	ADJ
ajmpe-248	125	19	as	as	ADP
ajmpe-248	125	20	service	service	NOUN
ajmpe-248	125	21	quality	quality	NOUN
ajmpe-248	125	22	,	,	PUNCT
ajmpe-248	125	23	product	product	NOUN
ajmpe-248	125	24	quality	quality	NOUN
ajmpe-248	125	25	,	,	PUNCT
ajmpe-248	125	26	price	price	NOUN
ajmpe-248	125	27	,	,	PUNCT
ajmpe-248	125	28	and	and	CCONJ
ajmpe-248	125	29	contextual	contextual	ADJ
ajmpe-248	125	30	and	and	CCONJ
ajmpe-248	125	31	personal	personal	ADJ
ajmpe-248	125	32	factors	factor	NOUN
ajmpe-248	125	33	.	.	PUNCT
ajmpe-248	126	1	satisfaction	satisfaction	NOUN
ajmpe-248	126	2	is	be	AUX
ajmpe-248	126	3	regarded	regard	VERB
ajmpe-248	126	4	as	as	ADP
ajmpe-248	126	5	one	one	NUM
ajmpe-248	126	6	of	of	ADP
ajmpe-248	126	7	the	the	DET
ajmpe-248	126	8	antecedents	antecedent	NOUN
ajmpe-248	126	9	of	of	ADP
ajmpe-248	126	10	loyalty	loyalty	NOUN
ajmpe-248	126	11	,	,	PUNCT
ajmpe-248	126	12	and	and	CCONJ
ajmpe-248	126	13	many	many	ADJ
ajmpe-248	126	14	studies	study	NOUN
ajmpe-248	126	15	(	(	PUNCT
ajmpe-248	126	16	e.g.	e.g.	ADV
ajmpe-248	126	17	,	,	PUNCT
ajmpe-248	126	18	de	de	X
ajmpe-248	126	19	ruyter	ruyter	NOUN
ajmpe-248	126	20	&	&	CCONJ
ajmpe-248	126	21	wetzels	wetzels	PROPN
ajmpe-248	126	22	,	,	PUNCT
ajmpe-248	126	23	2000	2000	NUM
ajmpe-248	126	24	;	;	PUNCT
ajmpe-248	126	25	deng	deng	PROPN
ajmpe-248	126	26	,	,	PUNCT
ajmpe-248	126	27	lu	lu	PROPN
ajmpe-248	126	28	,	,	PUNCT
ajmpe-248	126	29	wei	wei	PROPN
ajmpe-248	126	30	,	,	PUNCT
ajmpe-248	126	31	&	&	CCONJ
ajmpe-248	126	32	zhang	zhang	PROPN
ajmpe-248	126	33	,	,	PUNCT
ajmpe-248	126	34	2009	2009	NUM
ajmpe-248	126	35	)	)	PUNCT
ajmpe-248	126	36	showed	show	VERB
ajmpe-248	126	37	the	the	DET
ajmpe-248	126	38	positive	positive	ADJ
ajmpe-248	126	39	relationship	relationship	NOUN
ajmpe-248	126	40	between	between	ADP
ajmpe-248	126	41	satisfaction	satisfaction	NOUN
ajmpe-248	126	42	and	and	CCONJ
ajmpe-248	126	43	customer	customer	NOUN
ajmpe-248	126	44	loyalty	loyalty	NOUN
ajmpe-248	126	45	.	.	PUNCT
ajmpe-248	127	1	similarly	similarly	ADV
ajmpe-248	127	2	,	,	PUNCT
ajmpe-248	127	3	blanchard	blanchard	NOUN
ajmpe-248	127	4	and	and	CCONJ
ajmpe-248	127	5	galloway	galloway	PROPN
ajmpe-248	127	6	(	(	PUNCT
ajmpe-248	127	7	1994	1994	NUM
ajmpe-248	127	8	)	)	PUNCT
ajmpe-248	127	9	argued	argue	VERB
ajmpe-248	127	10	that	that	SCONJ
ajmpe-248	127	11	satisfaction	satisfaction	NOUN
ajmpe-248	127	12	can	can	AUX
ajmpe-248	127	13	be	be	AUX
ajmpe-248	127	14	derived	derive	VERB
ajmpe-248	127	15	from	from	ADP
ajmpe-248	127	16	a	a	DET
ajmpe-248	127	17	consumer‟s	consumer‟s	NOUN
ajmpe-248	127	18	perception	perception	NOUN
ajmpe-248	127	19	of	of	ADP
ajmpe-248	127	20	the	the	DET
ajmpe-248	127	21	overall	overall	ADJ
ajmpe-248	127	22	value	value	NOUN
ajmpe-248	127	23	received	receive	VERB
ajmpe-248	127	24	in	in	ADP
ajmpe-248	127	25	a	a	DET
ajmpe-248	127	26	relationship	relationship	NOUN
ajmpe-248	127	27	with	with	ADP
ajmpe-248	127	28	an	an	DET
ajmpe-248	127	29	organization	organization	NOUN
ajmpe-248	127	30	.	.	PUNCT
ajmpe-248	128	1	in	in	ADP
ajmpe-248	128	2	the	the	DET
ajmpe-248	128	3	sport	sport	NOUN
ajmpe-248	128	4	contexts	contexts	NOUN
ajmpe-248	128	5	,	,	PUNCT
ajmpe-248	128	6	researchers	researcher	NOUN
ajmpe-248	128	7	looked	look	VERB
ajmpe-248	128	8	into	into	ADP
ajmpe-248	128	9	two	two	NUM
ajmpe-248	128	10	types	type	NOUN
ajmpe-248	128	11	of	of	ADP
ajmpe-248	128	12	customer	customer	NOUN
ajmpe-248	128	13	satisfaction	satisfaction	NOUN
ajmpe-248	128	14	:	:	PUNCT
ajmpe-248	128	15	game	game	NOUN
ajmpe-248	128	16	satisfaction	satisfaction	NOUN
ajmpe-248	128	17	(	(	PUNCT
ajmpe-248	128	18	kwon	kwon	PROPN
ajmpe-248	128	19	et	et	PROPN
ajmpe-248	128	20	al	al	PROPN
ajmpe-248	128	21	.	.	PROPN
ajmpe-248	128	22	,	,	PUNCT
ajmpe-248	128	23	2005	2005	NUM
ajmpe-248	128	24	;	;	PUNCT
ajmpe-248	128	25	trail	trail	NOUN
ajmpe-248	128	26	,	,	PUNCT
ajmpe-248	128	27	anderson	anderson	PROPN
ajmpe-248	128	28	,	,	PUNCT
ajmpe-248	128	29	&	&	CCONJ
ajmpe-248	128	30	fink	fink	PROPN
ajmpe-248	128	31	,	,	PUNCT
ajmpe-248	128	32	2005	2005	NUM
ajmpe-248	128	33	)	)	PUNCT
ajmpe-248	128	34	and	and	CCONJ
ajmpe-248	128	35	service	service	NOUN
ajmpe-248	128	36	satisfaction	satisfaction	NOUN
ajmpe-248	128	37	(	(	PUNCT
ajmpe-248	128	38	wakefield	wakefield	PROPN
ajmpe-248	128	39	&	&	CCONJ
ajmpe-248	128	40	blodgett	blodgett	PROPN
ajmpe-248	128	41	,	,	PUNCT
ajmpe-248	128	42	1996	1996	NUM
ajmpe-248	128	43	)	)	PUNCT
ajmpe-248	128	44	.	.	PUNCT
ajmpe-248	129	1	3	3	X
ajmpe-248	129	2	.	.	X
ajmpe-248	129	3	methods	method	NOUN
ajmpe-248	129	4	for	for	ADP
ajmpe-248	129	5	this	this	DET
ajmpe-248	129	6	study	study	NOUN
ajmpe-248	129	7	,	,	PUNCT
ajmpe-248	129	8	a	a	DET
ajmpe-248	129	9	major	major	ADJ
ajmpe-248	129	10	league	league	NOUN
ajmpe-248	129	11	baseball	baseball	NOUN
ajmpe-248	129	12	(	(	PUNCT
ajmpe-248	129	13	mlb	mlb	PROPN
ajmpe-248	129	14	)	)	PUNCT
ajmpe-248	129	15	team‟s	team‟s	PART
ajmpe-248	129	16	annual	annual	ADJ
ajmpe-248	129	17	survey	survey	NOUN
ajmpe-248	129	18	with	with	ADP
ajmpe-248	129	19	season	season	NOUN
ajmpe-248	129	20	ticket	ticket	NOUN
ajmpe-248	129	21	holders	holder	NOUN
ajmpe-248	129	22	was	be	AUX
ajmpe-248	129	23	used	use	VERB
ajmpe-248	129	24	.	.	PUNCT
ajmpe-248	130	1	the	the	DET
ajmpe-248	130	2	team	team	NOUN
ajmpe-248	130	3	collects	collect	VERB
ajmpe-248	130	4	two	two	NUM
ajmpe-248	130	5	to	to	PART
ajmpe-248	130	6	three	three	NUM
ajmpe-248	130	7	surveys	survey	NOUN
ajmpe-248	130	8	per	per	ADP
ajmpe-248	130	9	season	season	NOUN
ajmpe-248	130	10	and	and	CCONJ
ajmpe-248	130	11	each	each	DET
ajmpe-248	130	12	version	version	NOUN
ajmpe-248	130	13	varies	vary	VERB
ajmpe-248	130	14	a	a	DET
ajmpe-248	130	15	little	little	ADJ
ajmpe-248	130	16	by	by	ADP
ajmpe-248	130	17	different	different	ADJ
ajmpe-248	130	18	subsets	subset	NOUN
ajmpe-248	130	19	of	of	ADP
ajmpe-248	130	20	questions	question	NOUN
ajmpe-248	130	21	.	.	PUNCT
ajmpe-248	131	1	this	this	DET
ajmpe-248	131	2	study	study	NOUN
ajmpe-248	131	3	used	use	VERB
ajmpe-248	131	4	the	the	DET
ajmpe-248	131	5	2013	2013	NUM
ajmpe-248	131	6	-	-	SYM
ajmpe-248	131	7	2014	2014	NUM
ajmpe-248	131	8	season	season	NOUN
ajmpe-248	131	9	survey	survey	NOUN
ajmpe-248	131	10	which	which	PRON
ajmpe-248	131	11	included	include	VERB
ajmpe-248	131	12	questions	question	NOUN
ajmpe-248	131	13	regarding	regard	VERB
ajmpe-248	131	14	season	season	NOUN
ajmpe-248	131	15	ticket	ticket	NOUN
ajmpe-248	131	16	holders‟	holders‟	NOUN
ajmpe-248	131	17	satisfaction	satisfaction	NOUN
ajmpe-248	131	18	with	with	ADP
ajmpe-248	131	19	theassigned	theassigne	VERB
ajmpe-248	131	20	ticket	ticket	NOUN
ajmpe-248	131	21	account	account	NOUN
ajmpe-248	131	22	representative	representative	NOUN
ajmpe-248	131	23	.	.	PUNCT
ajmpe-248	132	1	3.1	3.1	NUM
ajmpe-248	132	2	.	.	PUNCT
ajmpe-248	133	1	participants	participant	NOUN
ajmpe-248	133	2	the	the	DET
ajmpe-248	133	3	survey	survey	NOUN
ajmpe-248	133	4	link	link	NOUN
ajmpe-248	133	5	was	be	AUX
ajmpe-248	133	6	sent	send	VERB
ajmpe-248	133	7	to	to	ADP
ajmpe-248	133	8	the	the	DET
ajmpe-248	133	9	season	season	NOUN
ajmpe-248	133	10	ticket	ticket	NOUN
ajmpe-248	133	11	holders	holder	NOUN
ajmpe-248	133	12	of	of	ADP
ajmpe-248	133	13	a	a	DET
ajmpe-248	133	14	mlb	mlb	NOUN
ajmpe-248	133	15	team	team	NOUN
ajmpe-248	133	16	located	locate	VERB
ajmpe-248	133	17	in	in	ADP
ajmpe-248	133	18	northeast	northeast	ADJ
ajmpe-248	133	19	region	region	NOUN
ajmpe-248	133	20	of	of	ADP
ajmpe-248	133	21	the	the	DET
ajmpe-248	133	22	united	united	PROPN
ajmpe-248	133	23	states	states	PROPN
ajmpe-248	133	24	.	.	PUNCT
ajmpe-248	134	1	their	their	PRON
ajmpe-248	134	2	season	season	NOUN
ajmpe-248	134	3	tickets	ticket	NOUN
ajmpe-248	134	4	include	include	VERB
ajmpe-248	134	5	eight	eight	NUM
ajmpe-248	134	6	different	different	ADJ
ajmpe-248	134	7	types	type	NOUN
ajmpe-248	134	8	ranging	range	VERB
ajmpe-248	134	9	from	from	ADP
ajmpe-248	134	10	full	full	ADJ
ajmpe-248	134	11	season	season	NOUN
ajmpe-248	134	12	tickets	ticket	NOUN
ajmpe-248	134	13	to	to	ADP
ajmpe-248	134	14	ten	ten	NUM
ajmpe-248	134	15	games	game	NOUN
ajmpe-248	134	16	per	per	ADP
ajmpe-248	134	17	season	season	NOUN
ajmpe-248	134	18	.	.	PUNCT
ajmpe-248	135	1	as	as	ADP
ajmpe-248	135	2	an	an	DET
ajmpe-248	135	3	incentive	incentive	NOUN
ajmpe-248	135	4	for	for	ADP
ajmpe-248	135	5	completing	complete	VERB
ajmpe-248	135	6	the	the	DET
ajmpe-248	135	7	survey	survey	NOUN
ajmpe-248	135	8	,	,	PUNCT
ajmpe-248	135	9	the	the	DET
ajmpe-248	135	10	participants	participant	NOUN
ajmpe-248	135	11	were	be	AUX
ajmpe-248	135	12	given	give	VERB
ajmpe-248	135	13	an	an	DET
ajmpe-248	135	14	opportunity	opportunity	NOUN
ajmpe-248	135	15	to	to	PART
ajmpe-248	135	16	enter	enter	VERB
ajmpe-248	135	17	lottery	lottery	NOUN
ajmpe-248	135	18	to	to	PART
ajmpe-248	135	19	win	win	VERB
ajmpe-248	135	20	a	a	DET
ajmpe-248	135	21	team	team	NOUN
ajmpe-248	135	22	jersey	jersey	NOUN
ajmpe-248	135	23	.	.	PUNCT
ajmpe-248	136	1	the	the	DET
ajmpe-248	136	2	total	total	ADJ
ajmpe-248	136	3	number	number	NOUN
ajmpe-248	136	4	of	of	ADP
ajmpe-248	136	5	respondents	respondent	NOUN
ajmpe-248	136	6	was	be	AUX
ajmpe-248	136	7	1,149	1,149	NUM
ajmpe-248	136	8	.	.	PUNCT
ajmpe-248	137	1	the	the	DET
ajmpe-248	137	2	followings	following	NOUN
ajmpe-248	137	3	are	be	AUX
ajmpe-248	137	4	the	the	DET
ajmpe-248	137	5	results	result	NOUN
ajmpe-248	137	6	of	of	ADP
ajmpe-248	137	7	descriptive	descriptive	ADJ
ajmpe-248	137	8	statistics	statistic	NOUN
ajmpe-248	137	9	for	for	ADP
ajmpe-248	137	10	the	the	DET
ajmpe-248	137	11	respondents	respondent	NOUN
ajmpe-248	137	12	.	.	PUNCT
ajmpe-248	138	1	the	the	DET
ajmpe-248	138	2	majority	majority	NOUN
ajmpe-248	138	3	of	of	ADP
ajmpe-248	138	4	the	the	DET
ajmpe-248	138	5	respondents	respondent	NOUN
ajmpe-248	138	6	were	be	AUX
ajmpe-248	138	7	male	male	ADJ
ajmpe-248	138	8	(	(	PUNCT
ajmpe-248	138	9	n=795	n=795	PROPN
ajmpe-248	138	10	,	,	PUNCT
ajmpe-248	138	11	69.2	69.2	NUM
ajmpe-248	138	12	%	%	NOUN
ajmpe-248	138	13	)	)	PUNCT
ajmpe-248	138	14	and	and	CCONJ
ajmpe-248	138	15	caucasian	caucasian	PROPN
ajmpe-248	138	16	(	(	PUNCT
ajmpe-248	138	17	n=1,001	n=1,001	PROPN
ajmpe-248	138	18	,	,	PUNCT
ajmpe-248	138	19	87.1	87.1	NUM
ajmpe-248	138	20	%	%	NOUN
ajmpe-248	138	21	)	)	PUNCT
ajmpe-248	138	22	.	.	PUNCT
ajmpe-248	139	1	in	in	ADP
ajmpe-248	139	2	terms	term	NOUN
ajmpe-248	139	3	of	of	ADP
ajmpe-248	139	4	marital	marital	ADJ
ajmpe-248	139	5	status	status	NOUN
ajmpe-248	139	6	,	,	PUNCT
ajmpe-248	139	7	750	750	NUM
ajmpe-248	139	8	respondents	respondent	NOUN
ajmpe-248	139	9	(	(	PUNCT
ajmpe-248	139	10	65.3	65.3	NUM
ajmpe-248	139	11	%	%	NOUN
ajmpe-248	139	12	)	)	PUNCT
ajmpe-248	139	13	were	be	AUX
ajmpe-248	139	14	married	marry	VERB
ajmpe-248	139	15	or	or	CCONJ
ajmpe-248	139	16	with	with	ADP
ajmpe-248	139	17	partners	partner	NOUN
ajmpe-248	139	18	,	,	PUNCT
ajmpe-248	139	19	216	216	NUM
ajmpe-248	139	20	respondents	respondent	NOUN
ajmpe-248	139	21	(	(	PUNCT
ajmpe-248	139	22	18.8	18.8	NUM
ajmpe-248	139	23	%	%	NOUN
ajmpe-248	139	24	)	)	PUNCT
ajmpe-248	139	25	were	be	AUX
ajmpe-248	139	26	single	single	ADJ
ajmpe-248	139	27	/	/	SYM
ajmpe-248	139	28	never	never	ADV
ajmpe-248	139	29	married	married	ADJ
ajmpe-248	139	30	,	,	PUNCT
ajmpe-248	139	31	and	and	CCONJ
ajmpe-248	139	32	96	96	NUM
ajmpe-248	139	33	people	people	NOUN
ajmpe-248	139	34	(	(	PUNCT
ajmpe-248	139	35	8.4	8.4	NUM
ajmpe-248	139	36	%	%	NOUN
ajmpe-248	139	37	)	)	PUNCT
ajmpe-248	139	38	were	be	AUX
ajmpe-248	139	39	either	either	CCONJ
ajmpe-248	139	40	divorced	divorced	ADJ
ajmpe-248	139	41	,	,	PUNCT
ajmpe-248	139	42	separated	separate	VERB
ajmpe-248	139	43	,	,	PUNCT
ajmpe-248	139	44	or	or	CCONJ
ajmpe-248	139	45	widowed	widow	VERB
ajmpe-248	139	46	.	.	PUNCT
ajmpe-248	140	1	in	in	ADP
ajmpe-248	140	2	terms	term	NOUN
ajmpe-248	140	3	of	of	ADP
ajmpe-248	140	4	age	age	NOUN
ajmpe-248	140	5	,	,	PUNCT
ajmpe-248	140	6	all	all	DET
ajmpe-248	140	7	age	age	NOUN
ajmpe-248	140	8	groups	group	NOUN
ajmpe-248	140	9	were	be	AUX
ajmpe-248	140	10	represented	represent	VERB
ajmpe-248	140	11	while	while	SCONJ
ajmpe-248	140	12	some	some	DET
ajmpe-248	140	13	age	age	NOUN
ajmpe-248	140	14	groups	group	NOUN
ajmpe-248	140	15	are	be	AUX
ajmpe-248	140	16	more	more	ADV
ajmpe-248	140	17	prominent	prominent	ADJ
ajmpe-248	140	18	:	:	PUNCT
ajmpe-248	140	19	under	under	ADP
ajmpe-248	140	20	18	18	NUM
ajmpe-248	140	21	(	(	PUNCT
ajmpe-248	140	22	n=2	n=2	ADV
ajmpe-248	140	23	)	)	PUNCT
ajmpe-248	140	24	,	,	PUNCT
ajmpe-248	140	25	18	18	NUM
ajmpe-248	140	26	-	-	SYM
ajmpe-248	140	27	21(n=11	21(n=11	NUM
ajmpe-248	140	28	)	)	PUNCT
ajmpe-248	140	29	,	,	PUNCT
ajmpe-248	140	30	22	22	NUM
ajmpe-248	140	31	-	-	SYM
ajmpe-248	140	32	25	25	NUM
ajmpe-248	140	33	(	(	PUNCT
ajmpe-248	140	34	n=34	n=34	NOUN
ajmpe-248	140	35	)	)	PUNCT
ajmpe-248	140	36	,	,	PUNCT
ajmpe-248	140	37	26	26	NUM
ajmpe-248	140	38	-	-	SYM
ajmpe-248	140	39	35	35	NUM
ajmpe-248	140	40	(	(	PUNCT
ajmpe-248	140	41	n=170	n=170	NOUN
ajmpe-248	140	42	)	)	PUNCT
ajmpe-248	140	43	,	,	PUNCT
ajmpe-248	140	44	36	36	NUM
ajmpe-248	140	45	-	-	SYM
ajmpe-248	140	46	45	45	NUM
ajmpe-248	140	47	(	(	PUNCT
ajmpe-248	140	48	n=167	n=167	NUM
ajmpe-248	140	49	)	)	PUNCT
ajmpe-248	140	50	,	,	PUNCT
ajmpe-248	140	51	46	46	NUM
ajmpe-248	140	52	-	-	SYM
ajmpe-248	140	53	55	55	NUM
ajmpe-248	140	54	(	(	PUNCT
ajmpe-248	140	55	n=304	n=304	NUM
ajmpe-248	140	56	)	)	PUNCT
ajmpe-248	140	57	,	,	PUNCT
ajmpe-248	140	58	56	56	NUM
ajmpe-248	140	59	-	-	SYM
ajmpe-248	140	60	65	65	NUM
ajmpe-248	140	61	(	(	PUNCT
ajmpe-248	140	62	n=281	n=281	NUM
ajmpe-248	140	63	)	)	PUNCT
ajmpe-248	140	64	and	and	CCONJ
ajmpe-248	140	65	66	66	NUM
ajmpe-248	140	66	and	and	CCONJ
ajmpe-248	140	67	older	old	ADJ
ajmpe-248	140	68	(	(	PUNCT
ajmpe-248	140	69	n=104).about	n=104).about	ADJ
ajmpe-248	140	70	half	half	NOUN
ajmpe-248	140	71	of	of	ADP
ajmpe-248	140	72	the	the	DET
ajmpe-248	140	73	respondents	respondent	NOUN
ajmpe-248	140	74	(	(	PUNCT
ajmpe-248	140	75	n=585	n=585	ADV
ajmpe-248	140	76	,	,	PUNCT
ajmpe-248	140	77	50.91	50.91	NUM
ajmpe-248	140	78	%	%	NOUN
ajmpe-248	140	79	)	)	PUNCT
ajmpe-248	140	80	were	be	AUX
ajmpe-248	140	81	either	either	CCONJ
ajmpe-248	140	82	in„46	in„46	PROPN
ajmpe-248	140	83	-	-	PUNCT
ajmpe-248	140	84	55‟	55‟	NUM
ajmpe-248	140	85	or	or	CCONJ
ajmpe-248	140	86	‟56	‟56	PROPN
ajmpe-248	140	87	-	-	PUNCT
ajmpe-248	140	88	65‟	65‟	NUM
ajmpe-248	140	89	age	age	NOUN
ajmpe-248	140	90	bracket	bracket	NOUN
ajmpe-248	140	91	.	.	PUNCT
ajmpe-248	141	1	in	in	ADP
ajmpe-248	141	2	regard	regard	NOUN
ajmpe-248	141	3	to	to	ADP
ajmpe-248	141	4	the	the	DET
ajmpe-248	141	5	education	education	NOUN
ajmpe-248	141	6	level	level	NOUN
ajmpe-248	141	7	,	,	PUNCT
ajmpe-248	141	8	more	more	ADJ
ajmpe-248	141	9	than	than	ADP
ajmpe-248	141	10	60	60	NUM
ajmpe-248	141	11	%	%	NOUN
ajmpe-248	141	12	of	of	ADP
ajmpe-248	141	13	the	the	DET
ajmpe-248	141	14	respondents	respondent	NOUN
ajmpe-248	141	15	have	have	VERB
ajmpe-248	141	16	either	either	CCONJ
ajmpe-248	141	17	graduate	graduate	VERB
ajmpe-248	141	18	/	/	SYM
ajmpe-248	141	19	professional	professional	ADJ
ajmpe-248	141	20	degree	degree	NOUN
ajmpe-248	141	21	(	(	PUNCT
ajmpe-248	141	22	n=	n=	ADJ
ajmpe-248	141	23	358	358	NUM
ajmpe-248	141	24	,	,	PUNCT
ajmpe-248	141	25	31.2	31.2	NUM
ajmpe-248	141	26	%	%	NOUN
ajmpe-248	141	27	)	)	PUNCT
ajmpe-248	141	28	or	or	CCONJ
ajmpe-248	141	29	bachelor‟s	bachelor‟s	PROPN
ajmpe-248	141	30	degree	degree	NOUN
ajmpe-248	141	31	(	(	PUNCT
ajmpe-248	141	32	n=	n=	ADJ
ajmpe-248	141	33	339	339	NUM
ajmpe-248	141	34	,	,	PUNCT
ajmpe-248	141	35	29.5%).in	29.5%).in	NUM
ajmpe-248	141	36	terms	term	NOUN
ajmpe-248	141	37	of	of	ADP
ajmpe-248	141	38	income	income	NOUN
ajmpe-248	141	39	,	,	PUNCT
ajmpe-248	141	40	the	the	DET
ajmpe-248	141	41	biggest	big	ADJ
ajmpe-248	141	42	bracket	bracket	NOUN
ajmpe-248	141	43	(	(	PUNCT
ajmpe-248	141	44	n=178	n=178	PROPN
ajmpe-248	141	45	,	,	PUNCT
ajmpe-248	141	46	15.5	15.5	NUM
ajmpe-248	141	47	%	%	NOUN
ajmpe-248	141	48	)	)	PUNCT
ajmpe-248	141	49	was	be	AUX
ajmpe-248	141	50	$	$	SYM
ajmpe-248	141	51	100k~$149k	100k~$149k	NUM
ajmpe-248	141	52	.	.	PUNCT
ajmpe-248	142	1	however	however	ADV
ajmpe-248	142	2	,	,	PUNCT
ajmpe-248	142	3	about	about	ADV
ajmpe-248	142	4	one	one	NUM
ajmpe-248	142	5	third	third	NOUN
ajmpe-248	142	6	of	of	ADP
ajmpe-248	142	7	the	the	DET
ajmpe-248	142	8	respondents	respondent	NOUN
ajmpe-248	142	9	(	(	PUNCT
ajmpe-248	142	10	29.9	29.9	NUM
ajmpe-248	142	11	%	%	NOUN
ajmpe-248	142	12	,	,	PUNCT
ajmpe-248	142	13	n=344	n=344	PROPN
ajmpe-248	142	14	)	)	PUNCT
ajmpe-248	142	15	chose	choose	VERB
ajmpe-248	142	16	not	not	PART
ajmpe-248	142	17	to	to	PART
ajmpe-248	142	18	answer	answer	VERB
ajmpe-248	142	19	this	this	DET
ajmpe-248	142	20	question	question	NOUN
ajmpe-248	142	21	.	.	PUNCT
ajmpe-248	143	1	3.2	3.2	NUM
ajmpe-248	143	2	.	.	PUNCT
ajmpe-248	143	3	questionnaire	questionnaire	NOUN
ajmpe-248	143	4	the	the	DET
ajmpe-248	143	5	survey	survey	NOUN
ajmpe-248	143	6	contained	contain	VERB
ajmpe-248	143	7	other	other	ADJ
ajmpe-248	143	8	questions	question	NOUN
ajmpe-248	143	9	including	include	VERB
ajmpe-248	143	10	preference	preference	NOUN
ajmpe-248	143	11	of	of	ADP
ajmpe-248	143	12	season	season	NOUN
ajmpe-248	143	13	ticket	ticket	NOUN
ajmpe-248	143	14	holders‟	holders‟	NOUN
ajmpe-248	143	15	benefits	benefit	NOUN
ajmpe-248	143	16	,	,	PUNCT
ajmpe-248	143	17	usual	usual	ADJ
ajmpe-248	143	18	companions	companion	NOUN
ajmpe-248	143	19	to	to	ADP
ajmpe-248	143	20	games	game	NOUN
ajmpe-248	143	21	,	,	PUNCT
ajmpe-248	143	22	perceived	perceive	VERB
ajmpe-248	143	23	image	image	NOUN
ajmpe-248	143	24	of	of	ADP
ajmpe-248	143	25	the	the	DET
ajmpe-248	143	26	team	team	NOUN
ajmpe-248	143	27	in	in	ADP
ajmpe-248	143	28	addition	addition	NOUN
ajmpe-248	143	29	to	to	ADP
ajmpe-248	143	30	the	the	DET
ajmpe-248	143	31	questions	question	NOUN
ajmpe-248	143	32	of	of	ADP
ajmpe-248	143	33	season	season	NOUN
ajmpe-248	143	34	ticket	ticket	NOUN
ajmpe-248	143	35	holders‟	holders‟	NOUN
ajmpe-248	143	36	satisfaction	satisfaction	NOUN
ajmpe-248	143	37	with	with	ADP
ajmpe-248	143	38	customer	customer	NOUN
ajmpe-248	143	39	services	service	NOUN
ajmpe-248	143	40	.	.	PUNCT
ajmpe-248	144	1	this	this	DET
ajmpe-248	144	2	study	study	NOUN
ajmpe-248	144	3	,	,	PUNCT
ajmpe-248	144	4	however	however	ADV
ajmpe-248	144	5	,	,	PUNCT
ajmpe-248	144	6	will	will	AUX
ajmpe-248	144	7	only	only	ADV
ajmpe-248	144	8	focus	focus	VERB
ajmpe-248	144	9	on	on	ADP
ajmpe-248	144	10	the	the	DET
ajmpe-248	144	11	dimensions	dimension	NOUN
ajmpe-248	144	12	of	of	ADP
ajmpe-248	144	13	service	service	NOUN
ajmpe-248	144	14	quality	quality	NOUN
ajmpe-248	144	15	provided	provide	VERB
ajmpe-248	144	16	by	by	ADP
ajmpe-248	144	17	ticket	ticket	NOUN
ajmpe-248	144	18	representative	representative	NOUN
ajmpe-248	144	19	to	to	AUX
ajmpe-248	144	20	season	season	NOUN
ajmpe-248	144	21	ticket	ticket	NOUN
ajmpe-248	144	22	holders	holder	NOUN
ajmpe-248	144	23	.	.	PUNCT
ajmpe-248	145	1	to	to	PART
ajmpe-248	145	2	measure	measure	VERB
ajmpe-248	145	3	season	season	NOUN
ajmpe-248	145	4	ticket	ticket	NOUN
ajmpe-248	145	5	holders‟	holders‟	NOUN
ajmpe-248	145	6	satisfaction	satisfaction	NOUN
ajmpe-248	145	7	with	with	ADP
ajmpe-248	145	8	the	the	DET
ajmpe-248	145	9	service	service	NOUN
ajmpe-248	145	10	quality	quality	NOUN
ajmpe-248	145	11	with	with	ADP
ajmpe-248	145	12	their	their	PRON
ajmpe-248	145	13	assigned	assign	VERB
ajmpe-248	145	14	ticket	ticket	NOUN
ajmpe-248	145	15	representatives	representative	NOUN
ajmpe-248	145	16	,	,	PUNCT
ajmpe-248	145	17	the	the	DET
ajmpe-248	145	18	respondents	respondent	NOUN
ajmpe-248	145	19	were	be	AUX
ajmpe-248	145	20	asked	ask	VERB
ajmpe-248	145	21	to	to	PART
ajmpe-248	145	22	select	select	VERB
ajmpe-248	145	23	their	their	PRON
ajmpe-248	145	24	ticket	ticket	NOUN
ajmpe-248	145	25	account	account	NOUN
ajmpe-248	145	26	representative	representative	NOUN
ajmpe-248	145	27	from	from	ADP
ajmpe-248	145	28	a	a	DET
ajmpe-248	145	29	drop	drop	NOUN
ajmpe-248	145	30	-	-	PUNCT
ajmpe-248	145	31	down	down	ADP
ajmpe-248	145	32	box	box	NOUN
ajmpe-248	145	33	.	.	PUNCT
ajmpe-248	146	1	then	then	ADV
ajmpe-248	146	2	,	,	PUNCT
ajmpe-248	146	3	season	season	NOUN
ajmpe-248	146	4	ticket	ticket	NOUN
ajmpe-248	146	5	holders‟	holders‟	NOUN
ajmpe-248	146	6	overall	overall	ADJ
ajmpe-248	146	7	satisfaction	satisfaction	NOUN
ajmpe-248	146	8	level	level	NOUN
ajmpe-248	146	9	(	(	PUNCT
ajmpe-248	146	10	3	3	NUM
ajmpe-248	146	11	items	item	NOUN
ajmpe-248	146	12	)	)	PUNCT
ajmpe-248	146	13	with	with	ADP
ajmpe-248	146	14	a	a	DET
ajmpe-248	146	15	particular	particular	ADJ
ajmpe-248	146	16	ticket	ticket	NOUN
ajmpe-248	146	17	representative	representative	NOUN
ajmpe-248	146	18	was	be	AUX
ajmpe-248	146	19	measured	measure	VERB
ajmpe-248	146	20	,	,	PUNCT
ajmpe-248	146	21	followed	follow	VERB
ajmpe-248	146	22	by	by	ADP
ajmpe-248	146	23	four	four	NUM
ajmpe-248	146	24	service	service	NOUN
ajmpe-248	146	25	quality	quality	NOUN
ajmpe-248	146	26	dimensions	dimension	NOUN
ajmpe-248	146	27	of	of	ADP
ajmpe-248	146	28	reliability	reliability	NOUN
ajmpe-248	146	29	(	(	PUNCT
ajmpe-248	146	30	2	2	NUM
ajmpe-248	146	31	items	item	NOUN
ajmpe-248	146	32	)	)	PUNCT
ajmpe-248	146	33	,	,	PUNCT
ajmpe-248	146	34	responsiveness	responsiveness	NOUN
ajmpe-248	146	35	(	(	PUNCT
ajmpe-248	146	36	1item	1item	NUM
ajmpe-248	146	37	)	)	PUNCT
ajmpe-248	146	38	,	,	PUNCT
ajmpe-248	146	39	assurance	assurance	NOUN
ajmpe-248	146	40	(	(	PUNCT
ajmpe-248	146	41	3	3	NUM
ajmpe-248	146	42	items	item	NOUN
ajmpe-248	146	43	)	)	PUNCT
ajmpe-248	146	44	,	,	PUNCT
ajmpe-248	146	45	and	and	CCONJ
ajmpe-248	146	46	empathy	empathy	NOUN
ajmpe-248	146	47	(	(	PUNCT
ajmpe-248	146	48	2	2	NUM
ajmpe-248	146	49	items	item	NOUN
ajmpe-248	146	50	)	)	PUNCT
ajmpe-248	146	51	using	use	VERB
ajmpe-248	146	52	5	5	NUM
ajmpe-248	146	53	-	-	PUNCT
ajmpe-248	146	54	point	point	NOUN
ajmpe-248	146	55	likert	likert	ADJ
ajmpe-248	146	56	scale	scale	NOUN
ajmpe-248	146	57	ranging	range	VERB
ajmpe-248	146	58	from	from	ADP
ajmpe-248	146	59	1(poor	1(poor	NUM
ajmpe-248	146	60	)	)	PUNCT
ajmpe-248	146	61	to	to	ADP
ajmpe-248	146	62	5(excellent	5(excellent	NUM
ajmpe-248	146	63	)	)	PUNCT
ajmpe-248	146	64	.	.	PUNCT
ajmpe-248	147	1	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	147	2	american	american	PROPN
ajmpe-248	147	3	journal	journal	PROPN
ajmpe-248	147	4	of	of	ADP
ajmpe-248	147	5	medical	medical	ADJ
ajmpe-248	147	6	and	and	CCONJ
ajmpe-248	147	7	physical	physical	ADJ
ajmpe-248	147	8	education	education	PROPN
ajmpe-248	147	9	vol.6	vol.6	PROPN
ajmpe-248	147	10	,	,	PUNCT
ajmpe-248	147	11	issue	issue	NOUN
ajmpe-248	147	12	6	6	NUM
ajmpe-248	147	13	;	;	PUNCT
ajmpe-248	147	14	november	november	PROPN
ajmpe-248	147	15	-	-	PUNCT
ajmpe-248	147	16	december	december	PROPN
ajmpe-248	147	17	2021	2021	NUM
ajmpe-248	147	18	;	;	PUNCT
ajmpe-248	147	19	1252	1252	NUM
ajmpe-248	147	20	columbia	columbia	PROPN
ajmpe-248	147	21	rd	rd	PROPN
ajmpe-248	147	22	nw	nw	PROPN
ajmpe-248	147	23	,	,	PUNCT
ajmpe-248	147	24	washington	washington	PROPN
ajmpe-248	147	25	dc	dc	PROPN
ajmpe-248	147	26	,	,	PUNCT
ajmpe-248	147	27	united	united	PROPN
ajmpe-248	147	28	states	states	PROPN
ajmpe-248	147	29	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	147	30	;	;	PUNCT
ajmpe-248	147	31	mail	mail	NOUN
ajmpe-248	147	32	:	:	PUNCT
ajmpe-248	147	33	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	148	1	5	5	NUM
ajmpe-248	149	1	|	|	ADV
ajmpe-248	149	2	a	a	DET
ajmpe-248	149	3	m	m	NOUN
ajmpe-248	149	4	e	e	NOUN
ajmpe-248	149	5	r	r	NOUN
ajmpe-248	149	6	i	i	NOUN
ajmpe-248	149	7	c	c	VERB
ajmpe-248	149	8	a	a	DET
ajmpe-248	149	9	n	n	NOUN
ajmpe-248	150	1	j	j	NOUN
ajmpe-248	150	2	o	o	X
ajmpe-248	150	3	u	u	NOUN
ajmpe-248	150	4	r	r	NOUN
ajmpe-248	150	5	n	n	NOUN
ajmpe-248	150	6	a	a	DET
ajmpe-248	150	7	l	l	NOUN
ajmpe-248	150	8	o	o	X
ajmpe-248	151	1	f	f	X
ajmpe-248	151	2	m	m	NOUN
ajmpe-248	151	3	e	e	NOUN
ajmpe-248	152	1	d	d	NOUN
ajmpe-248	152	2	i	i	PRON
ajmpe-248	152	3	c	c	VERB
ajmpe-248	152	4	a	a	DET
ajmpe-248	152	5	l	l	NOUN
ajmpe-248	152	6	a	a	X
ajmpe-248	152	7	n	n	NOUN
ajmpe-248	153	1	d	d	NOUN
ajmpe-248	153	2	p	p	NOUN
ajmpe-248	153	3	h	h	NOUN
ajmpe-248	153	4	y	y	NOUN
ajmpe-248	153	5	s	s	VERB
ajmpe-248	154	1	i	i	INTJ
ajmpe-248	154	2	c	c	VERB
ajmpe-248	154	3	a	a	DET
ajmpe-248	154	4	l	l	NOUN
ajmpe-248	154	5	e	e	NOUN
ajmpe-248	154	6	d	d	X
ajmpe-248	154	7	u	u	X
ajmpe-248	154	8	c	c	PROPN
ajmpe-248	155	1	a	a	DET
ajmpe-248	155	2	t	t	NOUN
ajmpe-248	156	1	i	i	PRON
ajmpe-248	156	2	o	o	VERB
ajmpe-248	157	1	n	n	CCONJ
ajmpe-248	157	2	|	|	ADV
ajmpe-248	157	3	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	157	4	some	some	DET
ajmpe-248	157	5	constructs	construct	NOUN
ajmpe-248	157	6	only	only	ADV
ajmpe-248	157	7	have	have	VERB
ajmpe-248	157	8	one	one	NUM
ajmpe-248	157	9	or	or	CCONJ
ajmpe-248	157	10	two	two	NUM
ajmpe-248	157	11	items	item	NOUN
ajmpe-248	157	12	due	due	ADP
ajmpe-248	157	13	to	to	ADP
ajmpe-248	157	14	the	the	DET
ajmpe-248	157	15	length	length	NOUN
ajmpe-248	157	16	of	of	ADP
ajmpe-248	157	17	the	the	DET
ajmpe-248	157	18	survey	survey	NOUN
ajmpe-248	157	19	.	.	PUNCT
ajmpe-248	158	1	other	other	ADJ
ajmpe-248	158	2	demographic	demographic	ADJ
ajmpe-248	158	3	questions	question	NOUN
ajmpe-248	158	4	were	be	AUX
ajmpe-248	158	5	asked	ask	VERB
ajmpe-248	158	6	including	include	VERB
ajmpe-248	158	7	age	age	NOUN
ajmpe-248	158	8	,	,	PUNCT
ajmpe-248	158	9	gender	gender	NOUN
ajmpe-248	158	10	,	,	PUNCT
ajmpe-248	158	11	ethnicity	ethnicity	NOUN
ajmpe-248	158	12	,	,	PUNCT
ajmpe-248	158	13	marital	marital	ADJ
ajmpe-248	158	14	status	status	NOUN
ajmpe-248	158	15	,	,	PUNCT
ajmpe-248	158	16	household	household	NOUN
ajmpe-248	158	17	income	income	NOUN
ajmpe-248	158	18	and	and	CCONJ
ajmpe-248	158	19	education	education	NOUN
ajmpe-248	158	20	.	.	PUNCT
ajmpe-248	159	1	3.3	3.3	NUM
ajmpe-248	159	2	.	.	PUNCT
ajmpe-248	160	1	data	datum	NOUN
ajmpe-248	160	2	analysis	analysis	NOUN
ajmpe-248	160	3	.	.	PUNCT
ajmpe-248	161	1	a	a	DET
ajmpe-248	161	2	multiple	multiple	ADJ
ajmpe-248	161	3	regression	regression	NOUN
ajmpe-248	161	4	analysis	analysis	NOUN
ajmpe-248	161	5	was	be	AUX
ajmpe-248	161	6	conducted	conduct	VERB
ajmpe-248	161	7	with	with	ADP
ajmpe-248	161	8	a	a	DET
ajmpe-248	161	9	dependent	dependent	ADJ
ajmpe-248	161	10	variable	variable	NOUN
ajmpe-248	161	11	of	of	ADP
ajmpe-248	161	12	satisfaction	satisfaction	NOUN
ajmpe-248	161	13	and	and	CCONJ
ajmpe-248	161	14	independent	independent	ADJ
ajmpe-248	161	15	variables	variable	NOUN
ajmpe-248	161	16	of	of	ADP
ajmpe-248	161	17	four	four	NUM
ajmpe-248	161	18	dimensions	dimension	NOUN
ajmpe-248	161	19	of	of	ADP
ajmpe-248	161	20	interaction	interaction	NOUN
ajmpe-248	161	21	quality	quality	NOUN
ajmpe-248	161	22	(	(	PUNCT
ajmpe-248	161	23	i.e.	i.e.	X
ajmpe-248	161	24	,	,	PUNCT
ajmpe-248	161	25	reliability	reliability	NOUN
ajmpe-248	161	26	,	,	PUNCT
ajmpe-248	161	27	responsiveness	responsiveness	NOUN
ajmpe-248	161	28	,	,	PUNCT
ajmpe-248	161	29	assurance	assurance	NOUN
ajmpe-248	161	30	,	,	PUNCT
ajmpe-248	161	31	and	and	CCONJ
ajmpe-248	161	32	empathy	empathy	NOUN
ajmpe-248	161	33	)	)	PUNCT
ajmpe-248	161	34	to	to	PART
ajmpe-248	161	35	see	see	VERB
ajmpe-248	161	36	the	the	DET
ajmpe-248	161	37	contribution	contribution	NOUN
ajmpe-248	161	38	of	of	ADP
ajmpe-248	161	39	each	each	DET
ajmpe-248	161	40	factor	factor	NOUN
ajmpe-248	161	41	in	in	ADP
ajmpe-248	161	42	predicting	predict	VERB
ajmpe-248	161	43	consumers‟	consumers‟	PROPN
ajmpe-248	161	44	satisfaction	satisfaction	NOUN
ajmpe-248	161	45	level	level	NOUN
ajmpe-248	161	46	with	with	ADP
ajmpe-248	161	47	their	their	PRON
ajmpe-248	161	48	assigned	assign	VERB
ajmpe-248	161	49	ticket	ticket	NOUN
ajmpe-248	161	50	representative	representative	NOUN
ajmpe-248	161	51	.	.	PUNCT
ajmpe-248	162	1	4	4	X
ajmpe-248	162	2	.	.	X
ajmpe-248	162	3	results	result	NOUN
ajmpe-248	162	4	out	out	ADP
ajmpe-248	162	5	of	of	ADP
ajmpe-248	162	6	the	the	DET
ajmpe-248	162	7	1,149	1,149	NUM
ajmpe-248	162	8	respondents	respondent	NOUN
ajmpe-248	162	9	,	,	PUNCT
ajmpe-248	162	10	only	only	ADV
ajmpe-248	162	11	739	739	NUM
ajmpe-248	162	12	(	(	PUNCT
ajmpe-248	162	13	64.3	64.3	NUM
ajmpe-248	162	14	%	%	NOUN
ajmpe-248	162	15	)	)	PUNCT
ajmpe-248	162	16	answered	answer	VERB
ajmpe-248	162	17	the	the	DET
ajmpe-248	162	18	portion	portion	NOUN
ajmpe-248	162	19	of	of	ADP
ajmpe-248	162	20	customer	customer	NOUN
ajmpe-248	162	21	satisfaction	satisfaction	NOUN
ajmpe-248	162	22	with	with	ADP
ajmpe-248	162	23	their	their	PRON
ajmpe-248	162	24	assigned	assign	VERB
ajmpe-248	162	25	ticket	ticket	NOUN
ajmpe-248	162	26	representative	representative	NOUN
ajmpe-248	162	27	.	.	PUNCT
ajmpe-248	163	1	others	other	NOUN
ajmpe-248	163	2	opted	opt	VERB
ajmpe-248	163	3	not	not	PART
ajmpe-248	163	4	to	to	PART
ajmpe-248	163	5	answer	answer	VERB
ajmpe-248	163	6	with	with	ADP
ajmpe-248	163	7	various	various	ADJ
ajmpe-248	163	8	reasons	reason	NOUN
ajmpe-248	163	9	like	like	ADP
ajmpe-248	163	10	“	"	PUNCT
ajmpe-248	163	11	can	can	AUX
ajmpe-248	163	12	not	not	PART
ajmpe-248	163	13	remember	remember	VERB
ajmpe-248	163	14	the	the	DET
ajmpe-248	163	15	name	name	NOUN
ajmpe-248	163	16	of	of	ADP
ajmpe-248	163	17	the	the	DET
ajmpe-248	163	18	assigned	assign	VERB
ajmpe-248	163	19	ticket	ticket	NOUN
ajmpe-248	163	20	representative	representative	NOUN
ajmpe-248	163	21	”	"	PUNCT
ajmpe-248	163	22	,	,	PUNCT
ajmpe-248	163	23	“	"	PUNCT
ajmpe-248	163	24	do	do	AUX
ajmpe-248	163	25	not	not	PART
ajmpe-248	163	26	have	have	VERB
ajmpe-248	163	27	much	much	ADJ
ajmpe-248	163	28	to	to	PART
ajmpe-248	163	29	evaluate	evaluate	VERB
ajmpe-248	163	30	”	"	PUNCT
ajmpe-248	163	31	,	,	PUNCT
ajmpe-248	163	32	or	or	CCONJ
ajmpe-248	163	33	“	"	PUNCT
ajmpe-248	163	34	ticket	ticket	NOUN
ajmpe-248	163	35	representative	representative	NOUN
ajmpe-248	163	36	was	be	AUX
ajmpe-248	163	37	changed	change	VERB
ajmpe-248	163	38	over	over	ADP
ajmpe-248	163	39	time	time	NOUN
ajmpe-248	163	40	”	"	PUNCT
ajmpe-248	163	41	.	.	PUNCT
ajmpe-248	164	1	to	to	PART
ajmpe-248	164	2	test	test	VERB
ajmpe-248	164	3	the	the	DET
ajmpe-248	164	4	reliability	reliability	NOUN
ajmpe-248	164	5	of	of	ADP
ajmpe-248	164	6	the	the	DET
ajmpe-248	164	7	constructs	construct	NOUN
ajmpe-248	164	8	,	,	PUNCT
ajmpe-248	164	9	cronbach‟s	cronbach‟s	ADJ
ajmpe-248	164	10	alpha	alpha	NOUN
ajmpe-248	164	11	tests	test	NOUN
ajmpe-248	164	12	were	be	AUX
ajmpe-248	164	13	conducted	conduct	VERB
ajmpe-248	164	14	for	for	ADP
ajmpe-248	164	15	three	three	NUM
ajmpe-248	164	16	service	service	NOUN
ajmpe-248	164	17	quality	quality	NOUN
ajmpe-248	164	18	dimensions	dimension	NOUN
ajmpe-248	164	19	except	except	SCONJ
ajmpe-248	164	20	responsiveness	responsiveness	NOUN
ajmpe-248	164	21	(	(	PUNCT
ajmpe-248	164	22	1	1	NUM
ajmpe-248	164	23	item	item	NOUN
ajmpe-248	164	24	)	)	PUNCT
ajmpe-248	164	25	.	.	PUNCT
ajmpe-248	165	1	the	the	DET
ajmpe-248	165	2	results	result	NOUN
ajmpe-248	165	3	showed	show	VERB
ajmpe-248	165	4	that	that	SCONJ
ajmpe-248	165	5	all	all	DET
ajmpe-248	165	6	alpha	alpha	NOUN
ajmpe-248	165	7	values	value	NOUN
ajmpe-248	165	8	were	be	AUX
ajmpe-248	165	9	above	above	ADP
ajmpe-248	165	10	the	the	DET
ajmpe-248	165	11	recommended	recommend	VERB
ajmpe-248	165	12	minimum	minimum	ADJ
ajmpe-248	165	13	level	level	NOUN
ajmpe-248	165	14	of	of	ADP
ajmpe-248	165	15	.70	.70	NUM
ajmpe-248	165	16	(	(	PUNCT
ajmpe-248	165	17	nunnally	nunnally	PROPN
ajmpe-248	165	18	&	&	CCONJ
ajmpe-248	165	19	bernstein	bernstein	PROPN
ajmpe-248	165	20	,	,	PUNCT
ajmpe-248	165	21	1994	1994	NUM
ajmpe-248	165	22	):	):	PUNCT
ajmpe-248	165	23	reliability	reliability	NOUN
ajmpe-248	165	24	α=.91	α=.91	NOUN
ajmpe-248	165	25	;	;	PUNCT
ajmpe-248	165	26	assurance	assurance	NOUN
ajmpe-248	165	27	α=.88	α=.88	NOUN
ajmpe-248	165	28	;	;	PUNCT
ajmpe-248	165	29	empathy	empathy	NOUN
ajmpe-248	165	30	α=.85	α=.85	VERB
ajmpe-248	165	31	;	;	PUNCT
ajmpe-248	165	32	satisfaction	satisfaction	NOUN
ajmpe-248	165	33	α=.89	α=.89	PROPN
ajmpe-248	165	34	.	.	PUNCT
ajmpe-248	166	1	the	the	DET
ajmpe-248	166	2	mean	mean	ADJ
ajmpe-248	166	3	scores	score	NOUN
ajmpe-248	166	4	for	for	ADP
ajmpe-248	166	5	each	each	DET
ajmpe-248	166	6	dimension	dimension	NOUN
ajmpe-248	166	7	of	of	ADP
ajmpe-248	166	8	service	service	NOUN
ajmpe-248	166	9	quality	quality	NOUN
ajmpe-248	166	10	and	and	CCONJ
ajmpe-248	166	11	overall	overall	ADJ
ajmpe-248	166	12	satisfaction	satisfaction	NOUN
ajmpe-248	166	13	with	with	ADP
ajmpe-248	166	14	their	their	PRON
ajmpe-248	166	15	assigned	assign	VERB
ajmpe-248	166	16	service	service	NOUN
ajmpe-248	166	17	representative	representative	NOUN
ajmpe-248	166	18	marked	mark	VERB
ajmpe-248	166	19	relatively	relatively	ADV
ajmpe-248	166	20	high	high	ADJ
ajmpe-248	166	21	with	with	ADP
ajmpe-248	166	22	highest	high	ADJ
ajmpe-248	166	23	possible	possible	ADJ
ajmpe-248	166	24	point	point	NOUN
ajmpe-248	166	25	of	of	ADP
ajmpe-248	166	26	5	5	NUM
ajmpe-248	166	27	:	:	PUNCT
ajmpe-248	166	28	overall	overall	ADJ
ajmpe-248	166	29	satisfaction	satisfaction	NOUN
ajmpe-248	166	30	with	with	ADP
ajmpe-248	166	31	a	a	DET
ajmpe-248	166	32	ticket	ticket	NOUN
ajmpe-248	166	33	account	account	NOUN
ajmpe-248	166	34	representative(m=	representative(m=	NOUN
ajmpe-248	166	35	4.30	4.30	NUM
ajmpe-248	166	36	,	,	PUNCT
ajmpe-248	166	37	sd=	sd=	NOUN
ajmpe-248	166	38	.98	.98	NUM
ajmpe-248	166	39	)	)	PUNCT
ajmpe-248	166	40	,	,	PUNCT
ajmpe-248	166	41	reliability	reliability	NOUN
ajmpe-248	166	42	(	(	PUNCT
ajmpe-248	166	43	m=	m=	X
ajmpe-248	166	44	4.48	4.48	NUM
ajmpe-248	166	45	,	,	PUNCT
ajmpe-248	166	46	sd=	sd=	ADV
ajmpe-248	166	47	.90	.90	NUM
ajmpe-248	166	48	)	)	PUNCT
ajmpe-248	166	49	,	,	PUNCT
ajmpe-248	166	50	assurance	assurance	NOUN
ajmpe-248	166	51	(	(	PUNCT
ajmpe-248	166	52	m=	m=	X
ajmpe-248	166	53	4.33	4.33	NUM
ajmpe-248	166	54	,	,	PUNCT
ajmpe-248	166	55	sd=	sd=	ADV
ajmpe-248	166	56	.87	.87	NUM
ajmpe-248	166	57	)	)	PUNCT
ajmpe-248	166	58	,	,	PUNCT
ajmpe-248	166	59	empathy	empathy	NOUN
ajmpe-248	166	60	(	(	PUNCT
ajmpe-248	166	61	m=4.48	m=4.48	INTJ
ajmpe-248	166	62	,	,	PUNCT
ajmpe-248	166	63	sd=	sd=	NOUN
ajmpe-248	166	64	.79	.79	NUM
ajmpe-248	166	65	)	)	PUNCT
ajmpe-248	166	66	,	,	PUNCT
ajmpe-248	166	67	and	and	CCONJ
ajmpe-248	166	68	responsiveness	responsiveness	NOUN
ajmpe-248	166	69	(	(	PUNCT
ajmpe-248	166	70	m=	m=	X
ajmpe-248	166	71	4.51	4.51	NUM
ajmpe-248	166	72	,	,	PUNCT
ajmpe-248	166	73	sd=.86	sd=.86	ADJ
ajmpe-248	166	74	)	)	PUNCT
ajmpe-248	166	75	.	.	PUNCT
ajmpe-248	167	1	table	table	NOUN
ajmpe-248	167	2	1	1	NUM
ajmpe-248	167	3	.	.	PUNCT
ajmpe-248	167	4	descriptive	descriptive	ADJ
ajmpe-248	167	5	statistics	statistic	NOUN
ajmpe-248	167	6	for	for	ADP
ajmpe-248	167	7	each	each	DET
ajmpe-248	167	8	construct	construct	NOUN
ajmpe-248	167	9	(	(	PUNCT
ajmpe-248	167	10	5	5	NUM
ajmpe-248	167	11	-	-	PUNCT
ajmpe-248	167	12	point	point	NOUN
ajmpe-248	167	13	likert	likert	ADJ
ajmpe-248	167	14	scale	scale	NOUN
ajmpe-248	167	15	)	)	PUNCT
ajmpe-248	167	16	variable	variable	NOUN
ajmpe-248	167	17	mean	mean	VERB
ajmpe-248	167	18	sd	sd	PART
ajmpe-248	167	19	cronbach	cronbach	VERB
ajmpe-248	167	20	’s	’s	PART
ajmpe-248	167	21	α	α	NOUN
ajmpe-248	167	22	reliability	reliability	NOUN
ajmpe-248	167	23	4.48	4.48	NUM
ajmpe-248	167	24	.90	.90	NUM
ajmpe-248	167	25	.91	.91	NUM
ajmpe-248	167	26	assurance	assurance	NOUN
ajmpe-248	167	27	4.33	4.33	NUM
ajmpe-248	167	28	.87	.87	NUM
ajmpe-248	167	29	.88	.88	NUM
ajmpe-248	167	30	empathy	empathy	NOUN
ajmpe-248	167	31	4.48	4.48	NUM
ajmpe-248	167	32	.79	.79	NUM
ajmpe-248	167	33	.85	.85	NUM
ajmpe-248	167	34	responsiveness	responsiveness	NOUN
ajmpe-248	167	35	(	(	PUNCT
ajmpe-248	167	36	one	one	NUM
ajmpe-248	167	37	-	-	PUNCT
ajmpe-248	167	38	item	item	NOUN
ajmpe-248	167	39	)	)	PUNCT
ajmpe-248	167	40	4.51	4.51	NUM
ajmpe-248	167	41	.86	.86	NUM
ajmpe-248	167	42	satisfaction	satisfaction	NOUN
ajmpe-248	167	43	4.30	4.30	NUM
ajmpe-248	167	44	.98	.98	NUM
ajmpe-248	167	45	.89	.89	NUM
ajmpe-248	167	46	a	a	DET
ajmpe-248	167	47	multiple	multiple	ADJ
ajmpe-248	167	48	regression	regression	NOUN
ajmpe-248	167	49	was	be	AUX
ajmpe-248	167	50	used	use	VERB
ajmpe-248	167	51	to	to	PART
ajmpe-248	167	52	measure	measure	VERB
ajmpe-248	167	53	the	the	DET
ajmpe-248	167	54	contribution	contribution	NOUN
ajmpe-248	167	55	level	level	NOUN
ajmpe-248	167	56	of	of	ADP
ajmpe-248	167	57	the	the	DET
ajmpe-248	167	58	four	four	NUM
ajmpe-248	167	59	dimensions	dimension	NOUN
ajmpe-248	167	60	(	(	PUNCT
ajmpe-248	167	61	i.e.	i.e.	X
ajmpe-248	167	62	,	,	PUNCT
ajmpe-248	167	63	reliability	reliability	NOUN
ajmpe-248	167	64	,	,	PUNCT
ajmpe-248	167	65	assurance	assurance	NOUN
ajmpe-248	167	66	,	,	PUNCT
ajmpe-248	167	67	empathy	empathy	NOUN
ajmpe-248	167	68	,	,	PUNCT
ajmpe-248	167	69	and	and	CCONJ
ajmpe-248	167	70	responsiveness	responsiveness	NOUN
ajmpe-248	167	71	)	)	PUNCT
ajmpe-248	167	72	of	of	ADP
ajmpe-248	167	73	service	service	NOUN
ajmpe-248	167	74	quality	quality	NOUN
ajmpe-248	167	75	for	for	ADP
ajmpe-248	167	76	season	season	NOUN
ajmpe-248	167	77	ticket	ticket	NOUN
ajmpe-248	167	78	holders‟	holders‟	NOUN
ajmpe-248	167	79	satisfaction	satisfaction	NOUN
ajmpe-248	167	80	level	level	NOUN
ajmpe-248	167	81	.	.	PUNCT
ajmpe-248	168	1	the	the	DET
ajmpe-248	168	2	results	result	NOUN
ajmpe-248	168	3	showed	show	VERB
ajmpe-248	168	4	that	that	SCONJ
ajmpe-248	168	5	all	all	DET
ajmpe-248	168	6	four	four	NUM
ajmpe-248	168	7	dimensions	dimension	NOUN
ajmpe-248	168	8	were	be	AUX
ajmpe-248	168	9	significant	significant	ADJ
ajmpe-248	168	10	predictors	predictor	NOUN
ajmpe-248	168	11	in	in	ADP
ajmpe-248	168	12	explaining	explain	VERB
ajmpe-248	168	13	customer	customer	NOUN
ajmpe-248	168	14	satisfaction	satisfaction	NOUN
ajmpe-248	168	15	with	with	ADP
ajmpe-248	168	16	their	their	PRON
ajmpe-248	168	17	ticket	ticket	NOUN
ajmpe-248	168	18	representative	representative	NOUN
ajmpe-248	168	19	(	(	PUNCT
ajmpe-248	168	20	f(4	f(4	PROPN
ajmpe-248	168	21	,	,	PUNCT
ajmpe-248	168	22	734)=532.27	734)=532.27	PROPN
ajmpe-248	168	23	,	,	PUNCT
ajmpe-248	168	24	p<.001	p<.001	PROPN
ajmpe-248	168	25	,	,	PUNCT
ajmpe-248	168	26	r2=.74	r2=.74	ADJ
ajmpe-248	168	27	)	)	PUNCT
ajmpe-248	168	28	.	.	PUNCT
ajmpe-248	169	1	the	the	DET
ajmpe-248	169	2	four	four	NUM
ajmpe-248	169	3	predictors	predictor	NOUN
ajmpe-248	169	4	explained	explain	VERB
ajmpe-248	169	5	about	about	ADV
ajmpe-248	169	6	74	74	NUM
ajmpe-248	169	7	%	%	NOUN
ajmpe-248	169	8	of	of	ADP
ajmpe-248	169	9	the	the	DET
ajmpe-248	169	10	respondents‟	respondents‟	ADJ
ajmpe-248	169	11	satisfaction	satisfaction	NOUN
ajmpe-248	169	12	level	level	NOUN
ajmpe-248	169	13	.	.	PUNCT
ajmpe-248	170	1	specifically	specifically	ADV
ajmpe-248	170	2	,	,	PUNCT
ajmpe-248	170	3	empathy	empathy	NOUN
ajmpe-248	170	4	(	(	PUNCT
ajmpe-248	170	5	β=	β=	NOUN
ajmpe-248	170	6	.35	.35	NUM
ajmpe-248	170	7	,	,	PUNCT
ajmpe-248	170	8	p	p	X
ajmpe-248	170	9	<	<	X
ajmpe-248	170	10	.001	.001	NUM
ajmpe-248	170	11	)	)	PUNCT
ajmpe-248	170	12	was	be	AUX
ajmpe-248	170	13	the	the	DET
ajmpe-248	170	14	most	most	ADV
ajmpe-248	170	15	contributing	contribute	VERB
ajmpe-248	170	16	factor	factor	NOUN
ajmpe-248	170	17	on	on	ADP
ajmpe-248	170	18	satisfaction	satisfaction	NOUN
ajmpe-248	170	19	followed	follow	VERB
ajmpe-248	170	20	by	by	ADP
ajmpe-248	170	21	reliability	reliability	NOUN
ajmpe-248	170	22	(	(	PUNCT
ajmpe-248	170	23	β=	β=	NOUN
ajmpe-248	170	24	.30	.30	NUM
ajmpe-248	170	25	,	,	PUNCT
ajmpe-248	170	26	p	p	X
ajmpe-248	170	27	<	<	X
ajmpe-248	170	28	.001	.001	NUM
ajmpe-248	170	29	)	)	PUNCT
ajmpe-248	170	30	,	,	PUNCT
ajmpe-248	170	31	assurance	assurance	NOUN
ajmpe-248	170	32	(	(	PUNCT
ajmpe-248	170	33	β=.	β=.	X
ajmpe-248	170	34	17	17	NUM
ajmpe-248	170	35	,	,	PUNCT
ajmpe-248	170	36	p	p	X
ajmpe-248	170	37	<	<	X
ajmpe-248	170	38	.001	.001	NUM
ajmpe-248	170	39	,	,	PUNCT
ajmpe-248	170	40	)	)	PUNCT
ajmpe-248	170	41	,	,	PUNCT
ajmpe-248	170	42	and	and	CCONJ
ajmpe-248	170	43	responsiveness	responsiveness	NOUN
ajmpe-248	170	44	(	(	PUNCT
ajmpe-248	170	45	β=	β=	NOUN
ajmpe-248	170	46	.09	.09	NUM
ajmpe-248	170	47	,	,	PUNCT
ajmpe-248	170	48	p	p	X
ajmpe-248	170	49	<	<	X
ajmpe-248	170	50	.005	.005	NUM
ajmpe-248	170	51	)	)	PUNCT
ajmpe-248	170	52	.	.	PUNCT
ajmpe-248	171	1	table	table	NOUN
ajmpe-248	171	2	1	1	NUM
ajmpe-248	171	3	provides	provide	VERB
ajmpe-248	171	4	a	a	DET
ajmpe-248	171	5	summary	summary	NOUN
ajmpe-248	171	6	of	of	ADP
ajmpe-248	171	7	the	the	DET
ajmpe-248	171	8	multiple	multiple	ADJ
ajmpe-248	171	9	regression	regression	NOUN
ajmpe-248	171	10	analysis	analysis	NOUN
ajmpe-248	171	11	with	with	ADP
ajmpe-248	171	12	the	the	DET
ajmpe-248	171	13	four	four	NUM
ajmpe-248	171	14	dimensions	dimension	NOUN
ajmpe-248	171	15	of	of	ADP
ajmpe-248	171	16	service	service	NOUN
ajmpe-248	171	17	quality	quality	NOUN
ajmpe-248	171	18	which	which	PRON
ajmpe-248	171	19	predict	predict	VERB
ajmpe-248	171	20	the	the	DET
ajmpe-248	171	21	respondents‟	respondents‟	ADJ
ajmpe-248	171	22	satisfaction	satisfaction	NOUN
ajmpe-248	171	23	level	level	NOUN
ajmpe-248	171	24	with	with	ADP
ajmpe-248	171	25	the	the	DET
ajmpe-248	171	26	ticket	ticket	NOUN
ajmpe-248	171	27	account	account	NOUN
ajmpe-248	171	28	representative	representative	NOUN
ajmpe-248	171	29	.	.	PUNCT
ajmpe-248	172	1	table	table	NOUN
ajmpe-248	172	2	2	2	NUM
ajmpe-248	172	3	.	.	PUNCT
ajmpe-248	172	4	multiple	multiple	ADJ
ajmpe-248	172	5	regression	regression	NOUN
ajmpe-248	172	6	analysis	analysis	NOUN
ajmpe-248	172	7	for	for	ADP
ajmpe-248	172	8	service	service	NOUN
ajmpe-248	172	9	quality	quality	NOUN
ajmpe-248	172	10	dimensions	dimension	NOUN
ajmpe-248	172	11	predicting	predict	VERB
ajmpe-248	172	12	sth	sth	PROPN
ajmpe-248	172	13	’s	’s	PART
ajmpe-248	172	14	satisfaction	satisfaction	NOUN
ajmpe-248	172	15	with	with	ADP
ajmpe-248	172	16	ticket	ticket	NOUN
ajmpe-248	172	17	representative	representative	NOUN
ajmpe-248	172	18	variable	variable	NOUN
ajmpe-248	172	19	standardized	standardize	VERB
ajmpe-248	172	20	β	β	X
ajmpe-248	172	21	se	se	PROPN
ajmpe-248	172	22	t	t	PROPN
ajmpe-248	172	23	-	-	PUNCT
ajmpe-248	172	24	value	value	NOUN
ajmpe-248	172	25	p	p	NOUN
ajmpe-248	172	26	reliability	reliability	NOUN
ajmpe-248	172	27	.30	.30	NUM
ajmpe-248	172	28	.04	.04	NUM
ajmpe-248	172	29	6.71	6.71	NUM
ajmpe-248	172	30	.000	.000	NUM
ajmpe-248	172	31	assurance	assurance	NOUN
ajmpe-248	172	32	.17	.17	NUM
ajmpe-248	172	33	.04	.04	NUM
ajmpe-248	172	34	4.17	4.17	NUM
ajmpe-248	172	35	.000	.000	NUM
ajmpe-248	172	36	empathy	empathy	NOUN
ajmpe-248	172	37	.35	.35	NUM
ajmpe-248	172	38	.06	.06	NUM
ajmpe-248	172	39	7.19	7.19	NUM
ajmpe-248	172	40	.000	.000	NUM
ajmpe-248	172	41	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	172	42	american	american	PROPN
ajmpe-248	172	43	journal	journal	PROPN
ajmpe-248	172	44	of	of	ADP
ajmpe-248	172	45	medical	medical	ADJ
ajmpe-248	172	46	and	and	CCONJ
ajmpe-248	172	47	physical	physical	ADJ
ajmpe-248	172	48	education	education	PROPN
ajmpe-248	172	49	vol.6	vol.6	PROPN
ajmpe-248	172	50	,	,	PUNCT
ajmpe-248	172	51	issue	issue	NOUN
ajmpe-248	172	52	6	6	NUM
ajmpe-248	172	53	;	;	PUNCT
ajmpe-248	172	54	november	november	PROPN
ajmpe-248	172	55	-	-	PUNCT
ajmpe-248	172	56	december	december	PROPN
ajmpe-248	172	57	2021	2021	NUM
ajmpe-248	172	58	;	;	PUNCT
ajmpe-248	172	59	1252	1252	NUM
ajmpe-248	172	60	columbia	columbia	PROPN
ajmpe-248	172	61	rd	rd	PROPN
ajmpe-248	172	62	nw	nw	PROPN
ajmpe-248	172	63	,	,	PUNCT
ajmpe-248	172	64	washington	washington	PROPN
ajmpe-248	172	65	dc	dc	PROPN
ajmpe-248	172	66	,	,	PUNCT
ajmpe-248	172	67	united	united	PROPN
ajmpe-248	172	68	states	states	PROPN
ajmpe-248	172	69	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	172	70	;	;	PUNCT
ajmpe-248	172	71	mail	mail	NOUN
ajmpe-248	172	72	:	:	PUNCT
ajmpe-248	172	73	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	173	1	6	6	NUM
ajmpe-248	174	1	|	|	ADV
ajmpe-248	174	2	a	a	DET
ajmpe-248	174	3	m	m	NOUN
ajmpe-248	174	4	e	e	NOUN
ajmpe-248	174	5	r	r	NOUN
ajmpe-248	174	6	i	i	NOUN
ajmpe-248	174	7	c	c	VERB
ajmpe-248	174	8	a	a	DET
ajmpe-248	174	9	n	n	NOUN
ajmpe-248	175	1	j	j	NOUN
ajmpe-248	175	2	o	o	X
ajmpe-248	175	3	u	u	NOUN
ajmpe-248	175	4	r	r	NOUN
ajmpe-248	175	5	n	n	NOUN
ajmpe-248	175	6	a	a	DET
ajmpe-248	175	7	l	l	NOUN
ajmpe-248	175	8	o	o	X
ajmpe-248	176	1	f	f	X
ajmpe-248	176	2	m	m	NOUN
ajmpe-248	176	3	e	e	NOUN
ajmpe-248	177	1	d	d	NOUN
ajmpe-248	177	2	i	i	PRON
ajmpe-248	177	3	c	c	VERB
ajmpe-248	177	4	a	a	DET
ajmpe-248	177	5	l	l	NOUN
ajmpe-248	177	6	a	a	X
ajmpe-248	177	7	n	n	NOUN
ajmpe-248	178	1	d	d	NOUN
ajmpe-248	178	2	p	p	NOUN
ajmpe-248	178	3	h	h	NOUN
ajmpe-248	178	4	y	y	NOUN
ajmpe-248	178	5	s	s	VERB
ajmpe-248	179	1	i	i	INTJ
ajmpe-248	179	2	c	c	VERB
ajmpe-248	179	3	a	a	DET
ajmpe-248	179	4	l	l	NOUN
ajmpe-248	179	5	e	e	NOUN
ajmpe-248	179	6	d	d	X
ajmpe-248	179	7	u	u	X
ajmpe-248	179	8	c	c	PROPN
ajmpe-248	180	1	a	a	DET
ajmpe-248	180	2	t	t	NOUN
ajmpe-248	181	1	i	i	PRON
ajmpe-248	181	2	o	o	VERB
ajmpe-248	181	3	n	n	CCONJ
ajmpe-248	181	4	|	|	ADV
ajmpe-248	181	5	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	181	6	responsiveness	responsiveness	NOUN
ajmpe-248	181	7	.09	.09	NUM
ajmpe-248	181	8	.03	.03	NUM
ajmpe-248	181	9	2.93	2.93	NUM
ajmpe-248	181	10	.003	.003	NUM
ajmpe-248	181	11	5	5	NUM
ajmpe-248	181	12	.	.	PUNCT
ajmpe-248	181	13	discussion	discussion	NOUN
ajmpe-248	181	14	the	the	DET
ajmpe-248	181	15	results	result	NOUN
ajmpe-248	181	16	of	of	ADP
ajmpe-248	181	17	this	this	DET
ajmpe-248	181	18	study	study	NOUN
ajmpe-248	181	19	provide	provide	VERB
ajmpe-248	181	20	an	an	DET
ajmpe-248	181	21	insight	insight	NOUN
ajmpe-248	181	22	on	on	ADP
ajmpe-248	181	23	different	different	ADJ
ajmpe-248	181	24	dimensions	dimension	NOUN
ajmpe-248	181	25	of	of	ADP
ajmpe-248	181	26	service	service	NOUN
ajmpe-248	181	27	quality	quality	NOUN
ajmpe-248	181	28	,	,	PUNCT
ajmpe-248	181	29	particularly	particularly	ADV
ajmpe-248	181	30	on	on	ADP
ajmpe-248	181	31	interaction	interaction	NOUN
ajmpe-248	181	32	quality	quality	NOUN
ajmpe-248	181	33	,	,	PUNCT
ajmpe-248	181	34	and	and	CCONJ
ajmpe-248	181	35	furthermore	furthermore	ADV
ajmpe-248	181	36	,	,	PUNCT
ajmpe-248	181	37	these	these	DET
ajmpe-248	181	38	different	different	ADJ
ajmpe-248	181	39	dimensions‟	dimensions‟	NOUN
ajmpe-248	181	40	importance	importance	NOUN
ajmpe-248	181	41	on	on	ADP
ajmpe-248	181	42	season	season	NOUN
ajmpe-248	181	43	ticket	ticket	NOUN
ajmpe-248	181	44	holders‟	holders‟	NOUN
ajmpe-248	181	45	satisfaction	satisfaction	NOUN
ajmpe-248	181	46	with	with	ADP
ajmpe-248	181	47	their	their	PRON
ajmpe-248	181	48	ticket	ticket	NOUN
ajmpe-248	181	49	service	service	NOUN
ajmpe-248	181	50	representative	representative	NOUN
ajmpe-248	181	51	.	.	PUNCT
ajmpe-248	182	1	the	the	DET
ajmpe-248	182	2	result	result	NOUN
ajmpe-248	182	3	of	of	ADP
ajmpe-248	182	4	the	the	DET
ajmpe-248	182	5	multiple	multiple	ADJ
ajmpe-248	182	6	regression	regression	NOUN
ajmpe-248	182	7	showed	show	VERB
ajmpe-248	182	8	that	that	SCONJ
ajmpe-248	182	9	empathy	empathy	NOUN
ajmpe-248	182	10	is	be	AUX
ajmpe-248	182	11	the	the	DET
ajmpe-248	182	12	biggest	big	ADJ
ajmpe-248	182	13	factor	factor	NOUN
ajmpe-248	182	14	(	(	PUNCT
ajmpe-248	182	15	β=	β=	NOUN
ajmpe-248	182	16	.35	.35	NUM
ajmpe-248	182	17	,	,	PUNCT
ajmpe-248	182	18	p	p	X
ajmpe-248	182	19	<	<	X
ajmpe-248	182	20	.001	.001	NUM
ajmpe-248	182	21	)	)	PUNCT
ajmpe-248	182	22	in	in	ADP
ajmpe-248	182	23	explaining	explain	VERB
ajmpe-248	182	24	season	season	NOUN
ajmpe-248	182	25	ticket	ticket	NOUN
ajmpe-248	182	26	holders‟	holders‟	NOUN
ajmpe-248	182	27	satisfaction	satisfaction	NOUN
ajmpe-248	182	28	level	level	NOUN
ajmpe-248	182	29	with	with	ADP
ajmpe-248	182	30	their	their	PRON
ajmpe-248	182	31	ticket	ticket	NOUN
ajmpe-248	182	32	representatives	representative	NOUN
ajmpe-248	182	33	while	while	SCONJ
ajmpe-248	182	34	responsiveness	responsiveness	NOUN
ajmpe-248	182	35	is	be	AUX
ajmpe-248	182	36	the	the	DET
ajmpe-248	182	37	least	least	ADJ
ajmpe-248	182	38	contributing	contribute	VERB
ajmpe-248	182	39	factor	factor	NOUN
ajmpe-248	182	40	(	(	PUNCT
ajmpe-248	182	41	β=	β=	NOUN
ajmpe-248	182	42	.09,p	.09,p	NOUN
ajmpe-248	182	43	<	<	X
ajmpe-248	182	44	.05	.05	NUM
ajmpe-248	182	45	)	)	PUNCT
ajmpe-248	182	46	.	.	PUNCT
ajmpe-248	183	1	the	the	DET
ajmpe-248	183	2	fact	fact	NOUN
ajmpe-248	183	3	that	that	SCONJ
ajmpe-248	183	4	empathy	empathy	NOUN
ajmpe-248	183	5	is	be	AUX
ajmpe-248	183	6	the	the	DET
ajmpe-248	183	7	most	most	ADV
ajmpe-248	183	8	important	important	ADJ
ajmpe-248	183	9	factor	factor	NOUN
ajmpe-248	183	10	on	on	ADP
ajmpe-248	183	11	consumers‟	consumers‟	PROPN
ajmpe-248	183	12	satisfaction	satisfaction	NOUN
ajmpe-248	183	13	might	might	AUX
ajmpe-248	183	14	have	have	VERB
ajmpe-248	183	15	to	to	PART
ajmpe-248	183	16	do	do	VERB
ajmpe-248	183	17	with	with	ADP
ajmpe-248	183	18	season	season	NOUN
ajmpe-248	183	19	ticket	ticket	NOUN
ajmpe-248	183	20	holders‟	holders‟	NOUN
ajmpe-248	183	21	expectation	expectation	NOUN
ajmpe-248	183	22	with	with	ADP
ajmpe-248	183	23	the	the	DET
ajmpe-248	183	24	ticket	ticket	NOUN
ajmpe-248	183	25	representative	representative	NOUN
ajmpe-248	183	26	.	.	PUNCT
ajmpe-248	184	1	a	a	DET
ajmpe-248	184	2	ticket	ticket	NOUN
ajmpe-248	184	3	account	account	NOUN
ajmpe-248	184	4	representative	representative	NOUN
ajmpe-248	184	5	is	be	AUX
ajmpe-248	184	6	a	a	DET
ajmpe-248	184	7	team‟s	team‟s	ADJ
ajmpe-248	184	8	first	first	ADJ
ajmpe-248	184	9	contact	contact	NOUN
ajmpe-248	184	10	when	when	SCONJ
ajmpe-248	184	11	issues	issue	NOUN
ajmpe-248	184	12	and	and	CCONJ
ajmpe-248	184	13	problems	problem	NOUN
ajmpe-248	184	14	arise	arise	VERB
ajmpe-248	184	15	.	.	PUNCT
ajmpe-248	185	1	when	when	SCONJ
ajmpe-248	185	2	a	a	DET
ajmpe-248	185	3	customer	customer	NOUN
ajmpe-248	185	4	is	be	AUX
ajmpe-248	185	5	upset	upset	ADJ
ajmpe-248	185	6	due	due	ADP
ajmpe-248	185	7	to	to	ADP
ajmpe-248	185	8	some	some	DET
ajmpe-248	185	9	issues	issue	NOUN
ajmpe-248	185	10	,	,	PUNCT
ajmpe-248	185	11	consumers	consumer	NOUN
ajmpe-248	185	12	would	would	AUX
ajmpe-248	185	13	expect	expect	VERB
ajmpe-248	185	14	and	and	CCONJ
ajmpe-248	185	15	appreciate	appreciate	VERB
ajmpe-248	185	16	empathy	empathy	NOUN
ajmpe-248	185	17	from	from	ADP
ajmpe-248	185	18	a	a	DET
ajmpe-248	185	19	person	person	NOUN
ajmpe-248	185	20	in	in	ADP
ajmpe-248	185	21	that	that	DET
ajmpe-248	185	22	organization	organization	NOUN
ajmpe-248	185	23	.	.	PUNCT
ajmpe-248	186	1	season	season	NOUN
ajmpe-248	186	2	ticket	ticket	NOUN
ajmpe-248	186	3	holders	holder	NOUN
ajmpe-248	186	4	might	might	AUX
ajmpe-248	186	5	acknowledge	acknowledge	VERB
ajmpe-248	186	6	that	that	SCONJ
ajmpe-248	186	7	the	the	DET
ajmpe-248	186	8	amount	amount	NOUN
ajmpe-248	186	9	of	of	ADP
ajmpe-248	186	10	discretion	discretion	NOUN
ajmpe-248	186	11	given	give	VERB
ajmpe-248	186	12	to	to	ADP
ajmpe-248	186	13	the	the	DET
ajmpe-248	186	14	assigned	assign	VERB
ajmpe-248	186	15	ticket	ticket	NOUN
ajmpe-248	186	16	representative	representative	NOUN
ajmpe-248	186	17	may	may	AUX
ajmpe-248	186	18	not	not	PART
ajmpe-248	186	19	enough	enough	ADJ
ajmpe-248	186	20	to	to	PART
ajmpe-248	186	21	solve	solve	VERB
ajmpe-248	186	22	their	their	PRON
ajmpe-248	186	23	issues	issue	NOUN
ajmpe-248	186	24	.	.	PUNCT
ajmpe-248	187	1	nonetheless	nonetheless	ADV
ajmpe-248	187	2	,	,	PUNCT
ajmpe-248	187	3	they	they	PRON
ajmpe-248	187	4	would	would	AUX
ajmpe-248	187	5	appreciate	appreciate	VERB
ajmpe-248	187	6	service	service	NOUN
ajmpe-248	187	7	respondents‟	respondents‟	ADV
ajmpe-248	187	8	empathy	empathy	NOUN
ajmpe-248	187	9	,	,	PUNCT
ajmpe-248	187	10	and	and	CCONJ
ajmpe-248	187	11	their	their	PRON
ajmpe-248	187	12	willingness	willingness	NOUN
ajmpe-248	187	13	to	to	PART
ajmpe-248	187	14	resolve	resolve	VERB
ajmpe-248	187	15	the	the	DET
ajmpe-248	187	16	issue	issue	NOUN
ajmpe-248	187	17	.	.	PUNCT
ajmpe-248	188	1	the	the	DET
ajmpe-248	188	2	manner	manner	NOUN
ajmpe-248	188	3	or	or	CCONJ
ajmpe-248	188	4	the	the	DET
ajmpe-248	188	5	way	way	NOUN
ajmpe-248	188	6	these	these	DET
ajmpe-248	188	7	service	service	NOUN
ajmpe-248	188	8	representatives	representative	NOUN
ajmpe-248	188	9	(	(	PUNCT
ajmpe-248	188	10	e.g.	e.g.	ADV
ajmpe-248	188	11	,	,	PUNCT
ajmpe-248	188	12	ticket	ticket	NOUN
ajmpe-248	188	13	account	account	NOUN
ajmpe-248	188	14	representative	representative	NOUN
ajmpe-248	188	15	)	)	PUNCT
ajmpe-248	188	16	respond	respond	VERB
ajmpe-248	188	17	to	to	ADP
ajmpe-248	188	18	raised	raise	VERB
ajmpe-248	188	19	concerns	concern	NOUN
ajmpe-248	188	20	and	and	CCONJ
ajmpe-248	188	21	dissatisfaction	dissatisfaction	NOUN
ajmpe-248	188	22	can	can	AUX
ajmpe-248	188	23	influence	influence	VERB
ajmpe-248	188	24	how	how	SCONJ
ajmpe-248	188	25	these	these	DET
ajmpe-248	188	26	customers	customer	NOUN
ajmpe-248	188	27	feel	feel	VERB
ajmpe-248	188	28	after	after	ADP
ajmpe-248	188	29	the	the	DET
ajmpe-248	188	30	interaction	interaction	NOUN
ajmpe-248	188	31	.	.	PUNCT
ajmpe-248	189	1	for	for	ADP
ajmpe-248	189	2	example	example	NOUN
ajmpe-248	189	3	,	,	PUNCT
ajmpe-248	189	4	some	some	PRON
ajmpe-248	189	5	of	of	ADP
ajmpe-248	189	6	the	the	DET
ajmpe-248	189	7	season	season	NOUN
ajmpe-248	189	8	ticket	ticket	NOUN
ajmpe-248	189	9	holders	holder	NOUN
ajmpe-248	189	10	commented	comment	VERB
ajmpe-248	189	11	that	that	SCONJ
ajmpe-248	189	12	the	the	DET
ajmpe-248	189	13	team	team	NOUN
ajmpe-248	189	14	has	have	AUX
ajmpe-248	189	15	increased	increase	VERB
ajmpe-248	189	16	ticket	ticket	NOUN
ajmpe-248	189	17	price	price	NOUN
ajmpe-248	189	18	,	,	PUNCT
ajmpe-248	189	19	so	so	SCONJ
ajmpe-248	190	1	she	she	PRON
ajmpe-248	190	2	/	/	PRON
ajmpe-248	191	1	he	he	PRON
ajmpe-248	191	2	is	be	AUX
ajmpe-248	191	3	not	not	PART
ajmpe-248	191	4	happy	happy	ADJ
ajmpe-248	191	5	about	about	ADP
ajmpe-248	191	6	it	it	PRON
ajmpe-248	191	7	,	,	PUNCT
ajmpe-248	191	8	or	or	CCONJ
ajmpe-248	191	9	the	the	DET
ajmpe-248	191	10	seat	seat	NOUN
ajmpe-248	191	11	location	location	NOUN
ajmpe-248	191	12	for	for	ADP
ajmpe-248	191	13	the	the	DET
ajmpe-248	191	14	price	price	NOUN
ajmpe-248	191	15	is	be	AUX
ajmpe-248	191	16	not	not	PART
ajmpe-248	191	17	good	good	ADJ
ajmpe-248	191	18	enough	enough	ADV
ajmpe-248	191	19	,	,	PUNCT
ajmpe-248	191	20	which	which	PRON
ajmpe-248	191	21	illustrate	illustrate	VERB
ajmpe-248	191	22	some	some	DET
ajmpe-248	191	23	common	common	ADJ
ajmpe-248	191	24	complaints	complaint	NOUN
ajmpe-248	191	25	.	.	PUNCT
ajmpe-248	192	1	it	it	PRON
ajmpe-248	192	2	should	should	AUX
ajmpe-248	192	3	be	be	AUX
ajmpe-248	192	4	noted	note	VERB
ajmpe-248	192	5	that	that	SCONJ
ajmpe-248	192	6	some	some	PRON
ajmpe-248	192	7	of	of	ADP
ajmpe-248	192	8	the	the	DET
ajmpe-248	192	9	concerns	concern	NOUN
ajmpe-248	192	10	(	(	PUNCT
ajmpe-248	192	11	e.g.	e.g.	ADV
ajmpe-248	192	12	,	,	PUNCT
ajmpe-248	192	13	too	too	ADV
ajmpe-248	192	14	high	high	ADJ
ajmpe-248	192	15	ticket	ticket	NOUN
ajmpe-248	192	16	price	price	NOUN
ajmpe-248	192	17	)	)	PUNCT
ajmpe-248	192	18	can	can	AUX
ajmpe-248	192	19	not	not	PART
ajmpe-248	192	20	be	be	AUX
ajmpe-248	192	21	resolved	resolve	VERB
ajmpe-248	192	22	at	at	ADP
ajmpe-248	192	23	the	the	DET
ajmpe-248	192	24	ticket	ticket	NOUN
ajmpe-248	192	25	representative	representative	ADJ
ajmpe-248	192	26	level	level	NOUN
ajmpe-248	192	27	.	.	PUNCT
ajmpe-248	193	1	it	it	PRON
ajmpe-248	193	2	is	be	AUX
ajmpe-248	193	3	also	also	ADV
ajmpe-248	193	4	possible	possible	ADJ
ajmpe-248	193	5	that	that	SCONJ
ajmpe-248	193	6	ticket	ticket	NOUN
ajmpe-248	193	7	holders	holder	NOUN
ajmpe-248	193	8	do	do	AUX
ajmpe-248	193	9	not	not	PART
ajmpe-248	193	10	expect	expect	VERB
ajmpe-248	193	11	the	the	DET
ajmpe-248	193	12	problem	problem	NOUN
ajmpe-248	193	13	would	would	AUX
ajmpe-248	193	14	get	get	AUX
ajmpe-248	193	15	resolved	resolve	VERB
ajmpe-248	193	16	,	,	PUNCT
ajmpe-248	193	17	but	but	CCONJ
ajmpe-248	193	18	rather	rather	ADV
ajmpe-248	193	19	want	want	VERB
ajmpe-248	193	20	to	to	PART
ajmpe-248	193	21	hear	hear	VERB
ajmpe-248	193	22	agreeing	agree	VERB
ajmpe-248	193	23	and	and	CCONJ
ajmpe-248	193	24	sympathetic	sympathetic	ADJ
ajmpe-248	193	25	responses	response	NOUN
ajmpe-248	193	26	when	when	SCONJ
ajmpe-248	193	27	they	they	PRON
ajmpe-248	193	28	vented	vent	VERB
ajmpe-248	193	29	their	their	PRON
ajmpe-248	193	30	anger	anger	NOUN
ajmpe-248	193	31	or	or	CCONJ
ajmpe-248	193	32	dissatisfaction	dissatisfaction	NOUN
ajmpe-248	193	33	.	.	PUNCT
ajmpe-248	194	1	collier	collier	NOUN
ajmpe-248	194	2	(	(	PUNCT
ajmpe-248	194	3	2015	2015	NUM
ajmpe-248	194	4	)	)	PUNCT
ajmpe-248	194	5	argued	argue	VERB
ajmpe-248	194	6	that	that	SCONJ
ajmpe-248	194	7	empathy	empathy	NOUN
ajmpe-248	194	8	is	be	AUX
ajmpe-248	194	9	the	the	DET
ajmpe-248	194	10	most	most	ADV
ajmpe-248	194	11	important	important	ADJ
ajmpe-248	194	12	skill	skill	NOUN
ajmpe-248	194	13	for	for	ADP
ajmpe-248	194	14	all	all	DET
ajmpe-248	194	15	customer	customer	NOUN
ajmpe-248	194	16	service	service	NOUN
ajmpe-248	194	17	representatives	representative	NOUN
ajmpe-248	194	18	.	.	PUNCT
ajmpe-248	195	1	similarly	similarly	ADV
ajmpe-248	195	2	,	,	PUNCT
ajmpe-248	195	3	in	in	ADP
ajmpe-248	195	4	the	the	DET
ajmpe-248	195	5	service	service	NOUN
ajmpe-248	195	6	quality	quality	NOUN
ajmpe-248	195	7	in	in	ADP
ajmpe-248	195	8	the	the	DET
ajmpe-248	195	9	hotel	hotel	NOUN
ajmpe-248	195	10	industry	industry	NOUN
ajmpe-248	195	11	,	,	PUNCT
ajmpe-248	195	12	yilmas	yilmas	PROPN
ajmpe-248	195	13	(	(	PUNCT
ajmpe-248	195	14	2009	2009	NUM
ajmpe-248	195	15	)	)	PUNCT
ajmpe-248	195	16	also	also	ADV
ajmpe-248	195	17	found	find	VERB
ajmpe-248	195	18	that	that	SCONJ
ajmpe-248	195	19	empathy	empathy	NOUN
ajmpe-248	195	20	is	be	AUX
ajmpe-248	195	21	the	the	DET
ajmpe-248	195	22	most	most	ADV
ajmpe-248	195	23	important	important	ADJ
ajmpe-248	195	24	dimension	dimension	NOUN
ajmpe-248	195	25	in	in	ADP
ajmpe-248	195	26	predicting	predict	VERB
ajmpe-248	195	27	hotel	hotel	NOUN
ajmpe-248	195	28	customer‟s	customer‟s	PROPN
ajmpe-248	195	29	overall	overall	ADJ
ajmpe-248	195	30	service	service	NOUN
ajmpe-248	195	31	quality	quality	NOUN
ajmpe-248	195	32	evaluation	evaluation	NOUN
ajmpe-248	195	33	.	.	PUNCT
ajmpe-248	196	1	however	however	ADV
ajmpe-248	196	2	,	,	PUNCT
ajmpe-248	196	3	the	the	DET
ajmpe-248	196	4	importance	importance	NOUN
ajmpe-248	196	5	of	of	ADP
ajmpe-248	196	6	these	these	DET
ajmpe-248	196	7	dimensions	dimension	NOUN
ajmpe-248	196	8	is	be	AUX
ajmpe-248	196	9	likely	likely	ADJ
ajmpe-248	196	10	to	to	PART
ajmpe-248	196	11	vary	vary	VERB
ajmpe-248	196	12	depending	depend	VERB
ajmpe-248	196	13	on	on	ADP
ajmpe-248	196	14	the	the	DET
ajmpe-248	196	15	context	context	NOUN
ajmpe-248	196	16	.	.	PUNCT
ajmpe-248	197	1	for	for	ADP
ajmpe-248	197	2	example	example	NOUN
ajmpe-248	197	3	,	,	PUNCT
ajmpe-248	197	4	lau	lau	PROPN
ajmpe-248	197	5	et	et	PROPN
ajmpe-248	197	6	al.‟s	al.‟s	PROPN
ajmpe-248	197	7	(	(	PUNCT
ajmpe-248	197	8	2013	2013	NUM
ajmpe-248	197	9	)	)	PUNCT
ajmpe-248	197	10	study	study	NOUN
ajmpe-248	197	11	with	with	ADP
ajmpe-248	197	12	the	the	DET
ajmpe-248	197	13	banking	banking	NOUN
ajmpe-248	197	14	industry	industry	NOUN
ajmpe-248	197	15	shows	show	VERB
ajmpe-248	197	16	that	that	SCONJ
ajmpe-248	197	17	empathy	empathy	NOUN
ajmpe-248	197	18	was	be	AUX
ajmpe-248	197	19	the	the	DET
ajmpe-248	197	20	least	least	ADV
ajmpe-248	197	21	significant	significant	ADJ
ajmpe-248	197	22	factor	factor	NOUN
ajmpe-248	197	23	while	while	SCONJ
ajmpe-248	197	24	reliability	reliability	NOUN
ajmpe-248	197	25	and	and	CCONJ
ajmpe-248	197	26	assurance	assurance	NOUN
ajmpe-248	197	27	are	be	AUX
ajmpe-248	197	28	more	more	ADV
ajmpe-248	197	29	important	important	ADJ
ajmpe-248	197	30	for	for	ADP
ajmpe-248	197	31	customers‟	customers‟	NOUN
ajmpe-248	197	32	satisfaction	satisfaction	NOUN
ajmpe-248	197	33	.	.	PUNCT
ajmpe-248	198	1	it	it	PRON
ajmpe-248	198	2	is	be	AUX
ajmpe-248	198	3	possible	possible	ADJ
ajmpe-248	198	4	that	that	SCONJ
ajmpe-248	198	5	customers	customer	NOUN
ajmpe-248	198	6	value	value	VERB
ajmpe-248	198	7	dimensions	dimension	NOUN
ajmpe-248	198	8	differently	differently	ADV
ajmpe-248	198	9	by	by	ADP
ajmpe-248	198	10	various	various	ADJ
ajmpe-248	198	11	characteristics	characteristic	NOUN
ajmpe-248	198	12	and	and	CCONJ
ajmpe-248	198	13	contexts	context	NOUN
ajmpe-248	198	14	of	of	ADP
ajmpe-248	198	15	the	the	DET
ajmpe-248	198	16	service	service	NOUN
ajmpe-248	198	17	industry	industry	NOUN
ajmpe-248	198	18	.	.	PUNCT
ajmpe-248	199	1	the	the	DET
ajmpe-248	199	2	second	second	ADJ
ajmpe-248	199	3	contributing	contribute	VERB
ajmpe-248	199	4	factor	factor	NOUN
ajmpe-248	199	5	for	for	ADP
ajmpe-248	199	6	satisfaction	satisfaction	NOUN
ajmpe-248	199	7	was	be	AUX
ajmpe-248	199	8	reliability	reliability	NOUN
ajmpe-248	199	9	indicating	indicate	VERB
ajmpe-248	199	10	the	the	DET
ajmpe-248	199	11	customer	customer	NOUN
ajmpe-248	199	12	representative‟s	representative‟s	NOUN
ajmpe-248	199	13	ability	ability	NOUN
ajmpe-248	199	14	to	to	PART
ajmpe-248	199	15	perform	perform	VERB
ajmpe-248	199	16	the	the	DET
ajmpe-248	199	17	promised	promise	VERB
ajmpe-248	199	18	service	service	NOUN
ajmpe-248	199	19	in	in	ADP
ajmpe-248	199	20	a	a	DET
ajmpe-248	199	21	dependable	dependable	ADJ
ajmpe-248	199	22	and	and	CCONJ
ajmpe-248	199	23	accurate	accurate	ADJ
ajmpe-248	199	24	manner	manner	NOUN
ajmpe-248	199	25	.	.	PUNCT
ajmpe-248	200	1	this	this	PRON
ajmpe-248	200	2	shows	show	VERB
ajmpe-248	200	3	that	that	SCONJ
ajmpe-248	200	4	season	season	NOUN
ajmpe-248	200	5	ticket	ticket	NOUN
ajmpe-248	200	6	holders	holder	NOUN
ajmpe-248	200	7	value	value	VERB
ajmpe-248	200	8	the	the	DET
ajmpe-248	200	9	agreed	agree	VERB
ajmpe-248	200	10	service	service	NOUN
ajmpe-248	200	11	will	will	AUX
ajmpe-248	200	12	be	be	AUX
ajmpe-248	200	13	delivered	deliver	VERB
ajmpe-248	200	14	.	.	PUNCT
ajmpe-248	201	1	lastly	lastly	ADV
ajmpe-248	201	2	,	,	PUNCT
ajmpe-248	201	3	it	it	PRON
ajmpe-248	201	4	was	be	AUX
ajmpe-248	201	5	interesting	interesting	ADJ
ajmpe-248	201	6	that	that	DET
ajmpe-248	201	7	responsiveness	responsiveness	NOUN
ajmpe-248	201	8	is	be	AUX
ajmpe-248	201	9	the	the	DET
ajmpe-248	201	10	least	least	ADV
ajmpe-248	201	11	contributing	contribute	VERB
ajmpe-248	201	12	factor	factor	NOUN
ajmpe-248	201	13	to	to	ADP
ajmpe-248	201	14	customers‟	customers‟	PROPN
ajmpe-248	201	15	satisfaction	satisfaction	NOUN
ajmpe-248	201	16	.	.	PUNCT
ajmpe-248	202	1	we	we	PRON
ajmpe-248	202	2	speculate	speculate	VERB
ajmpe-248	202	3	that	that	SCONJ
ajmpe-248	202	4	it	it	PRON
ajmpe-248	202	5	is	be	AUX
ajmpe-248	202	6	not	not	PART
ajmpe-248	202	7	because	because	SCONJ
ajmpe-248	202	8	responsiveness	responsiveness	NOUN
ajmpe-248	202	9	is	be	AUX
ajmpe-248	202	10	not	not	PART
ajmpe-248	202	11	important	important	ADJ
ajmpe-248	202	12	in	in	ADP
ajmpe-248	202	13	interaction	interaction	NOUN
ajmpe-248	202	14	quality	quality	NOUN
ajmpe-248	202	15	,	,	PUNCT
ajmpe-248	202	16	but	but	CCONJ
ajmpe-248	202	17	probably	probably	ADV
ajmpe-248	202	18	because	because	SCONJ
ajmpe-248	202	19	this	this	DET
ajmpe-248	202	20	aspect	aspect	NOUN
ajmpe-248	202	21	is	be	AUX
ajmpe-248	202	22	already	already	ADV
ajmpe-248	202	23	given	give	VERB
ajmpe-248	202	24	(	(	PUNCT
ajmpe-248	202	25	m=	m=	X
ajmpe-248	202	26	4.51	4.51	NUM
ajmpe-248	202	27	)	)	PUNCT
ajmpe-248	202	28	.	.	PUNCT
ajmpe-248	203	1	the	the	DET
ajmpe-248	203	2	team	team	NOUN
ajmpe-248	203	3	in	in	ADP
ajmpe-248	203	4	this	this	DET
ajmpe-248	203	5	study	study	NOUN
ajmpe-248	203	6	ensures	ensure	VERB
ajmpe-248	203	7	each	each	DET
ajmpe-248	203	8	representative‟s	representative‟s	NOUN
ajmpe-248	203	9	accountability	accountability	NOUN
ajmpe-248	203	10	systematically	systematically	ADV
ajmpe-248	203	11	:	:	PUNCT
ajmpe-248	203	12	the	the	DET
ajmpe-248	203	13	ticket	ticket	NOUN
ajmpe-248	203	14	representatives	representative	NOUN
ajmpe-248	203	15	are	be	AUX
ajmpe-248	203	16	specifically	specifically	ADV
ajmpe-248	203	17	responsible	responsible	ADJ
ajmpe-248	203	18	for	for	ADP
ajmpe-248	203	19	dealing	deal	VERB
ajmpe-248	203	20	with	with	ADP
ajmpe-248	203	21	assigned	assign	VERB
ajmpe-248	203	22	season	season	NOUN
ajmpe-248	203	23	ticket	ticket	NOUN
ajmpe-248	203	24	holders	holder	NOUN
ajmpe-248	203	25	and	and	CCONJ
ajmpe-248	203	26	the	the	DET
ajmpe-248	203	27	ticket	ticket	NOUN
ajmpe-248	203	28	account	account	NOUN
ajmpe-248	203	29	representatives	representative	NOUN
ajmpe-248	203	30	are	be	AUX
ajmpe-248	203	31	evaluated	evaluate	VERB
ajmpe-248	203	32	their	their	PRON
ajmpe-248	203	33	service	service	NOUN
ajmpe-248	203	34	quality	quality	NOUN
ajmpe-248	203	35	through	through	ADP
ajmpe-248	203	36	the	the	DET
ajmpe-248	203	37	annual	annual	ADJ
ajmpe-248	203	38	season	season	NOUN
ajmpe-248	203	39	ticket	ticket	NOUN
ajmpe-248	203	40	holders‟	holders‟	NOUN
ajmpe-248	203	41	surveys	survey	NOUN
ajmpe-248	203	42	where	where	SCONJ
ajmpe-248	203	43	the	the	DET
ajmpe-248	203	44	season	season	NOUN
ajmpe-248	203	45	ticket	ticket	NOUN
ajmpe-248	203	46	holders	holder	NOUN
ajmpe-248	203	47	pin	pin	NOUN
ajmpe-248	203	48	-	-	PUNCT
ajmpe-248	203	49	point	point	NOUN
ajmpe-248	203	50	who	who	PRON
ajmpe-248	203	51	are	be	AUX
ajmpe-248	203	52	their	their	PRON
ajmpe-248	203	53	assigned	assign	VERB
ajmpe-248	203	54	ticket	ticket	NOUN
ajmpe-248	203	55	representatives	representative	NOUN
ajmpe-248	203	56	.	.	PUNCT
ajmpe-248	204	1	since	since	SCONJ
ajmpe-248	204	2	each	each	DET
ajmpe-248	204	3	ticket	ticket	NOUN
ajmpe-248	204	4	account	account	NOUN
ajmpe-248	204	5	representative	representative	NOUN
ajmpe-248	204	6	only	only	ADV
ajmpe-248	204	7	deals	deal	NOUN
ajmpe-248	204	8	with	with	ADP
ajmpe-248	204	9	assigned	assign	VERB
ajmpe-248	204	10	customers	customer	NOUN
ajmpe-248	204	11	,	,	PUNCT
ajmpe-248	204	12	and	and	CCONJ
ajmpe-248	204	13	their	their	PRON
ajmpe-248	204	14	evaluation	evaluation	NOUN
ajmpe-248	204	15	is	be	AUX
ajmpe-248	204	16	directly	directly	ADV
ajmpe-248	204	17	coming	come	VERB
ajmpe-248	204	18	from	from	ADP
ajmpe-248	204	19	the	the	DET
ajmpe-248	204	20	assigned	assign	VERB
ajmpe-248	204	21	season	season	NOUN
ajmpe-248	204	22	ticket	ticket	NOUN
ajmpe-248	204	23	holders	holder	NOUN
ajmpe-248	204	24	,	,	PUNCT
ajmpe-248	204	25	the	the	DET
ajmpe-248	204	26	system	system	NOUN
ajmpe-248	204	27	holds	hold	VERB
ajmpe-248	204	28	each	each	DET
ajmpe-248	204	29	ticket	ticket	NOUN
ajmpe-248	204	30	representative	representative	NOUN
ajmpe-248	204	31	responsible	responsible	ADJ
ajmpe-248	204	32	for	for	ADP
ajmpe-248	204	33	their	their	PRON
ajmpe-248	204	34	actions	action	NOUN
ajmpe-248	204	35	.	.	PUNCT
ajmpe-248	205	1	overall	overall	ADV
ajmpe-248	205	2	,	,	PUNCT
ajmpe-248	205	3	the	the	DET
ajmpe-248	205	4	team	team	NOUN
ajmpe-248	205	5	scored	score	VERB
ajmpe-248	205	6	a	a	DET
ajmpe-248	205	7	high	high	ADJ
ajmpe-248	205	8	level	level	NOUN
ajmpe-248	205	9	of	of	ADP
ajmpe-248	205	10	customer	customer	NOUN
ajmpe-248	205	11	satisfaction	satisfaction	NOUN
ajmpe-248	205	12	(	(	PUNCT
ajmpe-248	205	13	m=	m=	X
ajmpe-248	205	14	4.30	4.30	NUM
ajmpe-248	205	15	)	)	PUNCT
ajmpe-248	205	16	in	in	ADP
ajmpe-248	205	17	terms	term	NOUN
ajmpe-248	205	18	of	of	ADP
ajmpe-248	205	19	their	their	PRON
ajmpe-248	205	20	interaction	interaction	NOUN
ajmpe-248	205	21	dimension	dimension	NOUN
ajmpe-248	205	22	of	of	ADP
ajmpe-248	205	23	service	service	NOUN
ajmpe-248	205	24	quality	quality	NOUN
ajmpe-248	205	25	.	.	PUNCT
ajmpe-248	206	1	however	however	ADV
ajmpe-248	206	2	,	,	PUNCT
ajmpe-248	206	3	the	the	DET
ajmpe-248	206	4	results	result	NOUN
ajmpe-248	206	5	are	be	AUX
ajmpe-248	206	6	only	only	ADV
ajmpe-248	206	7	based	base	VERB
ajmpe-248	206	8	on	on	ADP
ajmpe-248	206	9	the	the	DET
ajmpe-248	206	10	season	season	NOUN
ajmpe-248	206	11	ticket	ticket	NOUN
ajmpe-248	206	12	holders	holder	NOUN
ajmpe-248	206	13	who	who	PRON
ajmpe-248	206	14	completed	complete	VERB
ajmpe-248	206	15	this	this	DET
ajmpe-248	206	16	survey	survey	NOUN
ajmpe-248	206	17	.	.	PUNCT
ajmpe-248	207	1	approximately	approximately	ADV
ajmpe-248	207	2	one	one	NUM
ajmpe-248	207	3	third	third	NOUN
ajmpe-248	207	4	of	of	ADP
ajmpe-248	207	5	the	the	DET
ajmpe-248	207	6	respondents	respondent	NOUN
ajmpe-248	207	7	(	(	PUNCT
ajmpe-248	207	8	n=410	n=410	NUM
ajmpe-248	207	9	,	,	PUNCT
ajmpe-248	207	10	35.7	35.7	NUM
ajmpe-248	207	11	%	%	NOUN
ajmpe-248	207	12	)	)	PUNCT
ajmpe-248	207	13	did	do	AUX
ajmpe-248	207	14	not	not	PART
ajmpe-248	207	15	answer	answer	VERB
ajmpe-248	207	16	to	to	ADP
ajmpe-248	207	17	the	the	DET
ajmpe-248	207	18	section	section	NOUN
ajmpe-248	207	19	of	of	ADP
ajmpe-248	207	20	the	the	DET
ajmpe-248	207	21	customer	customer	NOUN
ajmpe-248	207	22	service	service	NOUN
ajmpe-248	207	23	.	.	PUNCT
ajmpe-248	208	1	it	it	PRON
ajmpe-248	208	2	is	be	AUX
ajmpe-248	208	3	possible	possible	ADJ
ajmpe-248	208	4	that	that	SCONJ
ajmpe-248	208	5	some	some	DET
ajmpe-248	208	6	season	season	NOUN
ajmpe-248	208	7	ticket	ticket	NOUN
ajmpe-248	208	8	holders	holder	NOUN
ajmpe-248	208	9	did	do	AUX
ajmpe-248	208	10	not	not	PART
ajmpe-248	208	11	interact	interact	VERB
ajmpe-248	208	12	with	with	ADP
ajmpe-248	208	13	ticket	ticket	NOUN
ajmpe-248	208	14	representative	representative	NOUN
ajmpe-248	208	15	enough	enough	ADV
ajmpe-248	208	16	to	to	PART
ajmpe-248	208	17	evaluate	evaluate	VERB
ajmpe-248	208	18	them	they	PRON
ajmpe-248	208	19	or	or	CCONJ
ajmpe-248	208	20	the	the	DET
ajmpe-248	208	21	interactions	interaction	NOUN
ajmpe-248	208	22	were	be	AUX
ajmpe-248	208	23	insignificant	insignificant	ADJ
ajmpe-248	208	24	to	to	PART
ajmpe-248	208	25	be	be	AUX
ajmpe-248	208	26	remembered	remember	VERB
ajmpe-248	208	27	.	.	PUNCT
ajmpe-248	209	1	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	PROPN
ajmpe-248	209	2	american	american	PROPN
ajmpe-248	209	3	journal	journal	PROPN
ajmpe-248	209	4	of	of	ADP
ajmpe-248	209	5	medical	medical	ADJ
ajmpe-248	209	6	and	and	CCONJ
ajmpe-248	209	7	physical	physical	ADJ
ajmpe-248	209	8	education	education	PROPN
ajmpe-248	209	9	vol.6	vol.6	PROPN
ajmpe-248	209	10	,	,	PUNCT
ajmpe-248	209	11	issue	issue	NOUN
ajmpe-248	209	12	6	6	NUM
ajmpe-248	209	13	;	;	PUNCT
ajmpe-248	209	14	november	november	PROPN
ajmpe-248	209	15	-	-	PUNCT
ajmpe-248	209	16	december	december	PROPN
ajmpe-248	209	17	2021	2021	NUM
ajmpe-248	209	18	;	;	PUNCT
ajmpe-248	209	19	1252	1252	NUM
ajmpe-248	209	20	columbia	columbia	PROPN
ajmpe-248	209	21	rd	rd	PROPN
ajmpe-248	209	22	nw	nw	PROPN
ajmpe-248	209	23	,	,	PUNCT
ajmpe-248	209	24	washington	washington	PROPN
ajmpe-248	209	25	dc	dc	PROPN
ajmpe-248	209	26	,	,	PUNCT
ajmpe-248	209	27	united	united	PROPN
ajmpe-248	209	28	states	states	PROPN
ajmpe-248	209	29	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	209	30	;	;	PUNCT
ajmpe-248	209	31	mail	mail	NOUN
ajmpe-248	209	32	:	:	PUNCT
ajmpe-248	209	33	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	209	34	7	7	NUM
ajmpe-248	210	1	|	|	ADV
ajmpe-248	210	2	a	a	DET
ajmpe-248	210	3	m	m	NOUN
ajmpe-248	210	4	e	e	NOUN
ajmpe-248	210	5	r	r	NOUN
ajmpe-248	210	6	i	i	NOUN
ajmpe-248	210	7	c	c	VERB
ajmpe-248	210	8	a	a	DET
ajmpe-248	210	9	n	n	NOUN
ajmpe-248	211	1	j	j	NOUN
ajmpe-248	211	2	o	o	X
ajmpe-248	211	3	u	u	NOUN
ajmpe-248	211	4	r	r	NOUN
ajmpe-248	211	5	n	n	NOUN
ajmpe-248	211	6	a	a	DET
ajmpe-248	211	7	l	l	NOUN
ajmpe-248	211	8	o	o	X
ajmpe-248	212	1	f	f	X
ajmpe-248	212	2	m	m	NOUN
ajmpe-248	212	3	e	e	NOUN
ajmpe-248	213	1	d	d	NOUN
ajmpe-248	213	2	i	i	PRON
ajmpe-248	213	3	c	c	VERB
ajmpe-248	213	4	a	a	DET
ajmpe-248	213	5	l	l	NOUN
ajmpe-248	213	6	a	a	X
ajmpe-248	213	7	n	n	NOUN
ajmpe-248	214	1	d	d	NOUN
ajmpe-248	214	2	p	p	NOUN
ajmpe-248	214	3	h	h	NOUN
ajmpe-248	214	4	y	y	NOUN
ajmpe-248	214	5	s	s	VERB
ajmpe-248	215	1	i	i	INTJ
ajmpe-248	215	2	c	c	VERB
ajmpe-248	215	3	a	a	DET
ajmpe-248	215	4	l	l	NOUN
ajmpe-248	215	5	e	e	NOUN
ajmpe-248	215	6	d	d	X
ajmpe-248	215	7	u	u	X
ajmpe-248	215	8	c	c	PROPN
ajmpe-248	216	1	a	a	DET
ajmpe-248	216	2	t	t	NOUN
ajmpe-248	217	1	i	i	PRON
ajmpe-248	217	2	o	o	VERB
ajmpe-248	218	1	n	n	CCONJ
ajmpe-248	218	2	|	|	ADV
ajmpe-248	218	3	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	218	4	as	as	SCONJ
ajmpe-248	218	5	the	the	DET
ajmpe-248	218	6	majority	majority	NOUN
ajmpe-248	218	7	of	of	ADP
ajmpe-248	218	8	sport	sport	NOUN
ajmpe-248	218	9	industry	industry	NOUN
ajmpe-248	218	10	is	be	AUX
ajmpe-248	218	11	centered	center	VERB
ajmpe-248	218	12	on	on	ADP
ajmpe-248	218	13	customers‟	customers‟	PROPN
ajmpe-248	218	14	experience	experience	NOUN
ajmpe-248	218	15	,	,	PUNCT
ajmpe-248	218	16	further	further	ADJ
ajmpe-248	218	17	studies	study	NOUN
ajmpe-248	218	18	should	should	AUX
ajmpe-248	218	19	be	be	AUX
ajmpe-248	218	20	conducted	conduct	VERB
ajmpe-248	218	21	to	to	PART
ajmpe-248	218	22	help	help	VERB
ajmpe-248	218	23	better	well	ADV
ajmpe-248	218	24	understand	understand	VERB
ajmpe-248	218	25	the	the	DET
ajmpe-248	218	26	relative	relative	ADJ
ajmpe-248	218	27	importance	importance	NOUN
ajmpe-248	218	28	of	of	ADP
ajmpe-248	218	29	different	different	ADJ
ajmpe-248	218	30	dimensions	dimension	NOUN
ajmpe-248	218	31	in	in	ADP
ajmpe-248	218	32	interaction	interaction	NOUN
ajmpe-248	218	33	quality	quality	NOUN
ajmpe-248	218	34	in	in	ADP
ajmpe-248	218	35	different	different	ADJ
ajmpe-248	218	36	contexts	context	NOUN
ajmpe-248	218	37	and	and	CCONJ
ajmpe-248	218	38	levels	level	NOUN
ajmpe-248	218	39	of	of	ADP
ajmpe-248	218	40	sports	sport	NOUN
ajmpe-248	218	41	.	.	PUNCT
ajmpe-248	219	1	future	future	ADJ
ajmpe-248	219	2	studies	study	NOUN
ajmpe-248	219	3	should	should	AUX
ajmpe-248	219	4	also	also	ADV
ajmpe-248	219	5	look	look	VERB
ajmpe-248	219	6	into	into	ADP
ajmpe-248	219	7	different	different	ADJ
ajmpe-248	219	8	groups	group	NOUN
ajmpe-248	219	9	of	of	ADP
ajmpe-248	219	10	customers	customer	NOUN
ajmpe-248	219	11	(	(	PUNCT
ajmpe-248	219	12	e.g.	e.g.	ADV
ajmpe-248	219	13	,	,	PUNCT
ajmpe-248	219	14	customers	customer	NOUN
ajmpe-248	219	15	whose	whose	DET
ajmpe-248	219	16	issue	issue	NOUN
ajmpe-248	219	17	was	be	AUX
ajmpe-248	219	18	favorably	favorably	ADV
ajmpe-248	219	19	resolved	resolve	VERB
ajmpe-248	219	20	,	,	PUNCT
ajmpe-248	219	21	customers	customer	NOUN
ajmpe-248	219	22	whose	whose	DET
ajmpe-248	219	23	issue	issue	NOUN
ajmpe-248	219	24	was	be	AUX
ajmpe-248	219	25	not	not	PART
ajmpe-248	219	26	resolved	resolve	VERB
ajmpe-248	219	27	,	,	PUNCT
ajmpe-248	219	28	customers	customer	NOUN
ajmpe-248	219	29	who	who	PRON
ajmpe-248	219	30	had	have	VERB
ajmpe-248	219	31	no	no	DET
ajmpe-248	219	32	problem	problem	NOUN
ajmpe-248	219	33	at	at	ADV
ajmpe-248	219	34	all	all	ADV
ajmpe-248	219	35	)	)	PUNCT
ajmpe-248	219	36	to	to	PART
ajmpe-248	219	37	see	see	VERB
ajmpe-248	219	38	if	if	SCONJ
ajmpe-248	219	39	satisfaction	satisfaction	NOUN
ajmpe-248	219	40	level	level	NOUN
ajmpe-248	219	41	changes	change	NOUN
ajmpe-248	219	42	after	after	SCONJ
ajmpe-248	219	43	an	an	DET
ajmpe-248	219	44	issue	issue	NOUN
ajmpe-248	219	45	is	be	AUX
ajmpe-248	219	46	addressed	address	VERB
ajmpe-248	219	47	and	and	CCONJ
ajmpe-248	219	48	whether	whether	SCONJ
ajmpe-248	219	49	this	this	DET
ajmpe-248	219	50	changed	change	VERB
ajmpe-248	219	51	satisfaction	satisfaction	NOUN
ajmpe-248	219	52	level	level	NOUN
ajmpe-248	219	53	lasts	last	VERB
ajmpe-248	219	54	in	in	ADP
ajmpe-248	219	55	the	the	DET
ajmpe-248	219	56	long	long	ADJ
ajmpe-248	219	57	term	term	NOUN
ajmpe-248	219	58	.	.	PUNCT
ajmpe-248	220	1	references	reference	NOUN
ajmpe-248	220	2	álvarez	álvarez	PROPN
ajmpe-248	220	3	,	,	PUNCT
ajmpe-248	220	4	l.	l.	PROPN
ajmpe-248	220	5	s.	s.	PROPN
ajmpe-248	220	6	,	,	PUNCT
ajmpe-248	220	7	casielles	casielle	NOUN
ajmpe-248	220	8	,	,	PUNCT
ajmpe-248	220	9	r.	r.	PROPN
ajmpe-248	220	10	v.	v.	PROPN
ajmpe-248	220	11	,	,	PUNCT
ajmpe-248	220	12	&	&	CCONJ
ajmpe-248	220	13	martin	martin	PROPN
ajmpe-248	220	14	,	,	PUNCT
ajmpe-248	220	15	a.	a.	NOUN
ajmpe-248	220	16	m.	m.	NOUN
ajmpe-248	220	17	(	(	PUNCT
ajmpe-248	220	18	2011	2011	NUM
ajmpe-248	220	19	)	)	PUNCT
ajmpe-248	220	20	.	.	PUNCT
ajmpe-248	221	1	analysis	analysis	NOUN
ajmpe-248	221	2	of	of	ADP
ajmpe-248	221	3	the	the	DET
ajmpe-248	221	4	role	role	NOUN
ajmpe-248	221	5	of	of	ADP
ajmpe-248	221	6	complaint	complaint	NOUN
ajmpe-248	221	7	management	management	NOUN
ajmpe-248	221	8	in	in	ADP
ajmpe-248	221	9	the	the	DET
ajmpe-248	221	10	context	context	NOUN
ajmpe-248	221	11	of	of	ADP
ajmpe-248	221	12	relationship	relationship	NOUN
ajmpe-248	221	13	marketing	marketing	NOUN
ajmpe-248	221	14	.	.	PUNCT
ajmpe-248	222	1	journal	journal	NOUN
ajmpe-248	222	2	of	of	ADP
ajmpe-248	222	3	marketing	marketing	NOUN
ajmpe-248	222	4	management	management	NOUN
ajmpe-248	222	5	,	,	PUNCT
ajmpe-248	222	6	27(1	27(1	NUM
ajmpe-248	222	7	)	)	PUNCT
ajmpe-248	222	8	,	,	PUNCT
ajmpe-248	222	9	143	143	NUM
ajmpe-248	222	10	-	-	SYM
ajmpe-248	222	11	164	164	NUM
ajmpe-248	222	12	.	.	PUNCT
ajmpe-248	223	1	average	average	ADJ
ajmpe-248	223	2	ticket	ticket	NOUN
ajmpe-248	223	3	prices	price	NOUN
ajmpe-248	223	4	in	in	ADP
ajmpe-248	223	5	the	the	DET
ajmpe-248	223	6	major	major	ADJ
ajmpe-248	223	7	sports	sport	NOUN
ajmpe-248	223	8	leagues	league	NOUN
ajmpe-248	223	9	in	in	ADP
ajmpe-248	223	10	north	north	PROPN
ajmpe-248	223	11	america	america	PROPN
ajmpe-248	223	12	in	in	ADP
ajmpe-248	223	13	2015/16	2015/16	NUM
ajmpe-248	223	14	(	(	PUNCT
ajmpe-248	223	15	in	in	ADP
ajmpe-248	223	16	u.s	u.s	PROPN
ajmpe-248	223	17	.	.	PROPN
ajmpe-248	223	18	dollars	dollar	NOUN
ajmpe-248	223	19	)	)	PUNCT
ajmpe-248	223	20	.	.	PUNCT
ajmpe-248	224	1	(	(	PUNCT
ajmpe-248	224	2	2016	2016	NUM
ajmpe-248	224	3	)	)	PUNCT
ajmpe-248	224	4	.	.	PUNCT
ajmpe-248	225	1	retrieved	retrieve	VERB
ajmpe-248	225	2	october	october	PROPN
ajmpe-248	225	3	26	26	NUM
ajmpe-248	225	4	,	,	PUNCT
ajmpe-248	225	5	2016	2016	NUM
ajmpe-248	225	6	,	,	PUNCT
ajmpe-248	225	7	from	from	ADP
ajmpe-248	225	8	https://www.statista.com/statistics/261588/average-ticket-price-major-ussportsleagues/	https://www.statista.com/statistics/261588/average-ticket-price-major-ussportsleagues/	PROPN
ajmpe-248	225	9	bauer	bauer	PROPN
ajmpe-248	225	10	,	,	PUNCT
ajmpe-248	225	11	h.	h.	PROPN
ajmpe-248	225	12	h.	h.	PROPN
ajmpe-248	225	13	,	,	PUNCT
ajmpe-248	225	14	stokburger	stokburger	NOUN
ajmpe-248	225	15	-	-	PUNCT
ajmpe-248	225	16	sauer	sauer	NOUN
ajmpe-248	225	17	,	,	PUNCT
ajmpe-248	225	18	n.	n.	PROPN
ajmpe-248	225	19	e.	e.	PROPN
ajmpe-248	225	20	,	,	PUNCT
ajmpe-248	225	21	&	&	CCONJ
ajmpe-248	225	22	exler	exler	PROPN
ajmpe-248	225	23	,	,	PUNCT
ajmpe-248	225	24	s.	s.	PROPN
ajmpe-248	225	25	(	(	PUNCT
ajmpe-248	225	26	2008	2008	NUM
ajmpe-248	225	27	)	)	PUNCT
ajmpe-248	225	28	.	.	PUNCT
ajmpe-248	226	1	brand	brand	NOUN
ajmpe-248	226	2	image	image	NOUN
ajmpe-248	226	3	and	and	CCONJ
ajmpe-248	226	4	fan	fan	NOUN
ajmpe-248	226	5	loyalty	loyalty	NOUN
ajmpe-248	226	6	in	in	ADP
ajmpe-248	226	7	professional	professional	ADJ
ajmpe-248	226	8	team	team	NOUN
ajmpe-248	226	9	sport	sport	NOUN
ajmpe-248	226	10	:	:	PUNCT
ajmpe-248	226	11	a	a	DET
ajmpe-248	226	12	refined	refined	ADJ
ajmpe-248	226	13	model	model	NOUN
ajmpe-248	226	14	and	and	CCONJ
ajmpe-248	226	15	empirical	empirical	ADJ
ajmpe-248	226	16	assessment	assessment	NOUN
ajmpe-248	226	17	.	.	PUNCT
ajmpe-248	227	1	journal	journal	PROPN
ajmpe-248	227	2	of	of	ADP
ajmpe-248	227	3	sport	sport	PROPN
ajmpe-248	227	4	management	management	NOUN
ajmpe-248	227	5	,	,	PUNCT
ajmpe-248	227	6	22(2	22(2	NUM
ajmpe-248	227	7	)	)	PUNCT
ajmpe-248	227	8	,	,	PUNCT
ajmpe-248	227	9	205	205	NUM
ajmpe-248	227	10	-	-	SYM
ajmpe-248	227	11	226	226	NUM
ajmpe-248	227	12	.	.	PUNCT
ajmpe-248	228	1	blanchard	blanchard	PROPN
ajmpe-248	228	2	,	,	PUNCT
ajmpe-248	228	3	r.	r.	PROPN
ajmpe-248	228	4	f.	f.	PROPN
ajmpe-248	228	5	,	,	PUNCT
ajmpe-248	228	6	&	&	CCONJ
ajmpe-248	228	7	galloway	galloway	PROPN
ajmpe-248	228	8	,	,	PUNCT
ajmpe-248	228	9	r.	r.	PROPN
ajmpe-248	228	10	l.	l.	PROPN
ajmpe-248	228	11	(	(	PUNCT
ajmpe-248	228	12	1994	1994	NUM
ajmpe-248	228	13	)	)	PUNCT
ajmpe-248	228	14	.	.	PUNCT
ajmpe-248	229	1	quality	quality	NOUN
ajmpe-248	229	2	in	in	ADP
ajmpe-248	229	3	retail	retail	ADJ
ajmpe-248	229	4	banking	banking	NOUN
ajmpe-248	229	5	.	.	PUNCT
ajmpe-248	230	1	international	international	ADJ
ajmpe-248	230	2	journal	journal	PROPN
ajmpe-248	230	3	of	of	ADP
ajmpe-248	230	4	service	service	NOUN
ajmpe-248	230	5	industry	industry	NOUN
ajmpe-248	230	6	management	management	NOUN
ajmpe-248	230	7	,	,	PUNCT
ajmpe-248	230	8	5(4	5(4	NUM
ajmpe-248	230	9	)	)	PUNCT
ajmpe-248	230	10	,	,	PUNCT
ajmpe-248	230	11	5	5	NUM
ajmpe-248	230	12	-	-	SYM
ajmpe-248	230	13	23	23	NUM
ajmpe-248	230	14	.	.	PUNCT
ajmpe-248	231	1	brady	brady	PROPN
ajmpe-248	231	2	,	,	PUNCT
ajmpe-248	231	3	m.	m.	PROPN
ajmpe-248	231	4	k.	k.	PROPN
ajmpe-248	231	5	,	,	PUNCT
ajmpe-248	231	6	&	&	CCONJ
ajmpe-248	231	7	cronin	cronin	PROPN
ajmpe-248	231	8	,	,	PUNCT
ajmpe-248	231	9	j.	j.	PROPN
ajmpe-248	231	10	(	(	PUNCT
ajmpe-248	231	11	2001	2001	NUM
ajmpe-248	231	12	)	)	PUNCT
ajmpe-248	231	13	.	.	PUNCT
ajmpe-248	232	1	some	some	DET
ajmpe-248	232	2	new	new	ADJ
ajmpe-248	232	3	thoughts	thought	NOUN
ajmpe-248	232	4	on	on	ADP
ajmpe-248	232	5	conceptualizing	conceptualize	VERB
ajmpe-248	232	6	perceived	perceive	VERB
ajmpe-248	232	7	service	service	NOUN
ajmpe-248	232	8	quality	quality	NOUN
ajmpe-248	232	9	:	:	PUNCT
ajmpe-248	232	10	a	a	DET
ajmpe-248	232	11	hierarchical	hierarchical	ADJ
ajmpe-248	232	12	approach	approach	NOUN
ajmpe-248	232	13	.	.	PUNCT
ajmpe-248	233	1	journal	journal	NOUN
ajmpe-248	233	2	of	of	ADP
ajmpe-248	233	3	marketing	marketing	NOUN
ajmpe-248	233	4	,	,	PUNCT
ajmpe-248	233	5	65(3	65(3	NUM
ajmpe-248	233	6	)	)	PUNCT
ajmpe-248	233	7	,	,	PUNCT
ajmpe-248	233	8	34	34	NUM
ajmpe-248	233	9	-	-	SYM
ajmpe-248	233	10	49	49	NUM
ajmpe-248	233	11	.	.	PUNCT
ajmpe-248	234	1	brashear	brashear	NOUN
ajmpe-248	234	2	,	,	PUNCT
ajmpe-248	234	3	t.	t.	PROPN
ajmpe-248	234	4	g.	g.	PROPN
ajmpe-248	234	5	,	,	PUNCT
ajmpe-248	234	6	boles	boles	PROPN
ajmpe-248	234	7	,	,	PUNCT
ajmpe-248	234	8	j.	j.	PROPN
ajmpe-248	234	9	s.	s.	PROPN
ajmpe-248	234	10	,	,	PUNCT
ajmpe-248	234	11	bellenger	bellenger	PROPN
ajmpe-248	234	12	,	,	PUNCT
ajmpe-248	234	13	d.	d.	PROPN
ajmpe-248	234	14	n.	n.	PROPN
ajmpe-248	234	15	,	,	PUNCT
ajmpe-248	234	16	&	&	CCONJ
ajmpe-248	234	17	brooks	brooks	PROPN
ajmpe-248	234	18	,	,	PUNCT
ajmpe-248	234	19	c.	c.	PROPN
ajmpe-248	234	20	m.	m.	NOUN
ajmpe-248	234	21	(	(	PUNCT
ajmpe-248	234	22	2003	2003	NUM
ajmpe-248	234	23	)	)	PUNCT
ajmpe-248	234	24	.	.	PUNCT
ajmpe-248	235	1	an	an	DET
ajmpe-248	235	2	empirical	empirical	ADJ
ajmpe-248	235	3	test	test	NOUN
ajmpe-248	235	4	of	of	ADP
ajmpe-248	235	5	trust	trust	NOUN
ajmpe-248	235	6	-	-	PUNCT
ajmpe-248	235	7	building	building	NOUN
ajmpe-248	235	8	processes	process	NOUN
ajmpe-248	235	9	and	and	CCONJ
ajmpe-248	235	10	outcomes	outcome	NOUN
ajmpe-248	235	11	in	in	ADP
ajmpe-248	235	12	sales	sale	NOUN
ajmpe-248	235	13	manager	manager	NOUN
ajmpe-248	235	14	-	-	PUNCT
ajmpe-248	235	15	salesperson	salesperson	NOUN
ajmpe-248	235	16	relationships	relationship	NOUN
ajmpe-248	235	17	.	.	PUNCT
ajmpe-248	236	1	journal	journal	NOUN
ajmpe-248	236	2	of	of	ADP
ajmpe-248	236	3	the	the	DET
ajmpe-248	236	4	academy	academy	NOUN
ajmpe-248	236	5	of	of	ADP
ajmpe-248	236	6	marketing	marketing	NOUN
ajmpe-248	236	7	science	science	NOUN
ajmpe-248	236	8	,	,	PUNCT
ajmpe-248	236	9	31	31	NUM
ajmpe-248	236	10	,	,	PUNCT
ajmpe-248	236	11	189	189	NUM
ajmpe-248	236	12	-	-	SYM
ajmpe-248	236	13	200	200	NUM
ajmpe-248	236	14	.	.	PUNCT
ajmpe-248	237	1	collier	collier	NOUN
ajmpe-248	237	2	,	,	PUNCT
ajmpe-248	237	3	m.	m.	NOUN
ajmpe-248	237	4	(	(	PUNCT
ajmpe-248	237	5	2015	2015	NUM
ajmpe-248	237	6	,	,	PUNCT
ajmpe-248	237	7	feb	feb	PROPN
ajmpe-248	237	8	.	.	PROPN
ajmpe-248	237	9	18	18	NUM
ajmpe-248	237	10	)	)	PUNCT
ajmpe-248	237	11	.	.	PUNCT
ajmpe-248	238	1	empathy	empathy	NOUN
ajmpe-248	238	2	:	:	PUNCT
ajmpe-248	238	3	the	the	DET
ajmpe-248	238	4	must	must	AUX
ajmpe-248	238	5	-	-	PUNCT
ajmpe-248	238	6	have	have	AUX
ajmpe-248	238	7	skill	skill	NOUN
ajmpe-248	238	8	for	for	ADP
ajmpe-248	238	9	all	all	DET
ajmpe-248	238	10	customer	customer	NOUN
ajmpe-248	238	11	service	service	NOUN
ajmpe-248	238	12	reps	rep	NOUN
ajmpe-248	238	13	.	.	PROPN
ajmpe-248	238	14	retrieved	retrieve	VERB
ajmpe-248	238	15	from	from	ADP
ajmpe-248	238	16	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customerservice-reps/	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customerservice-reps/	PROPN
ajmpe-248	238	17	conlon	conlon	NOUN
ajmpe-248	238	18	,	,	PUNCT
ajmpe-248	238	19	d.e	d.e	PROPN
ajmpe-248	238	20	.	.	PROPN
ajmpe-248	238	21	,	,	PUNCT
ajmpe-248	238	22	&	&	CCONJ
ajmpe-248	238	23	murray	murray	PROPN
ajmpe-248	238	24	,	,	PUNCT
ajmpe-248	238	25	n.m	n.m	PROPN
ajmpe-248	238	26	.	.	PROPN
ajmpe-248	238	27	(	(	PUNCT
ajmpe-248	238	28	1996	1996	NUM
ajmpe-248	238	29	)	)	PUNCT
ajmpe-248	238	30	.	.	PUNCT
ajmpe-248	239	1	customer	customer	NOUN
ajmpe-248	239	2	perceptions	perception	NOUN
ajmpe-248	239	3	of	of	ADP
ajmpe-248	239	4	corporate	corporate	ADJ
ajmpe-248	239	5	responses	response	NOUN
ajmpe-248	239	6	toproduct	toproduct	VERB
ajmpe-248	239	7	complaints	complaint	NOUN
ajmpe-248	239	8	:	:	PUNCT
ajmpe-248	239	9	the	the	DET
ajmpe-248	239	10	role	role	NOUN
ajmpe-248	239	11	of	of	ADP
ajmpe-248	239	12	explanations	explanation	NOUN
ajmpe-248	239	13	.	.	PUNCT
ajmpe-248	240	1	academy	academy	PROPN
ajmpe-248	240	2	of	of	ADP
ajmpe-248	240	3	management	management	PROPN
ajmpe-248	240	4	journal	journal	NOUN
ajmpe-248	240	5	,	,	PUNCT
ajmpe-248	240	6	39(4),1040–1056	39(4),1040–1056	NUM
ajmpe-248	240	7	.	.	PUNCT
ajmpe-248	241	1	deruyter	deruyter	PROPN
ajmpe-248	241	2	,	,	PUNCT
ajmpe-248	241	3	k.	k.	PROPN
ajmpe-248	241	4	,	,	PUNCT
ajmpe-248	241	5	&	&	CCONJ
ajmpe-248	241	6	wetzels	wetzels	PROPN
ajmpe-248	241	7	,	,	PUNCT
ajmpe-248	241	8	m.	m.	NOUN
ajmpe-248	241	9	g.	g.	PROPN
ajmpe-248	241	10	m.	m.	PROPN
ajmpe-248	241	11	(	(	PUNCT
ajmpe-248	241	12	2000	2000	NUM
ajmpe-248	241	13	)	)	PUNCT
ajmpe-248	241	14	.	.	PUNCT
ajmpe-248	242	1	the	the	DET
ajmpe-248	242	2	impact	impact	NOUN
ajmpe-248	242	3	of	of	ADP
ajmpe-248	242	4	perceived	perceive	VERB
ajmpe-248	242	5	listeningbehavior	listeningbehavior	NOUN
ajmpe-248	242	6	in	in	ADP
ajmpe-248	242	7	voice	voice	NOUN
ajmpe-248	242	8	-	-	PUNCT
ajmpe-248	242	9	to	to	ADP
ajmpe-248	242	10	-	-	PUNCT
ajmpe-248	242	11	voice	voice	NOUN
ajmpe-248	242	12	service	service	NOUN
ajmpe-248	242	13	encounters	encounter	NOUN
ajmpe-248	242	14	.	.	PUNCT
ajmpe-248	243	1	journal	journal	NOUN
ajmpe-248	243	2	of	of	ADP
ajmpe-248	243	3	service	service	NOUN
ajmpe-248	243	4	research	research	NOUN
ajmpe-248	243	5	,	,	PUNCT
ajmpe-248	243	6	2(3	2(3	NUM
ajmpe-248	243	7	)	)	PUNCT
ajmpe-248	243	8	,	,	PUNCT
ajmpe-248	243	9	276–284	276–284	NUM
ajmpe-248	243	10	.	.	PUNCT
ajmpe-248	244	1	deng	deng	PROPN
ajmpe-248	244	2	,	,	PUNCT
ajmpe-248	244	3	z.	z.	PROPN
ajmpe-248	244	4	,	,	PUNCT
ajmpe-248	244	5	lu	lu	PROPN
ajmpe-248	244	6	,	,	PUNCT
ajmpe-248	244	7	y.	y.	PROPN
ajmpe-248	244	8	,	,	PUNCT
ajmpe-248	244	9	wei	wei	PROPN
ajmpe-248	244	10	,	,	PUNCT
ajmpe-248	244	11	k.	k.	PROPN
ajmpe-248	244	12	k.	k.	PROPN
ajmpe-248	244	13	,	,	PUNCT
ajmpe-248	244	14	&	&	CCONJ
ajmpe-248	244	15	zhang	zhang	PROPN
ajmpe-248	244	16	,	,	PUNCT
ajmpe-248	244	17	j.	j.	PROPN
ajmpe-248	244	18	(	(	PUNCT
ajmpe-248	244	19	2009	2009	NUM
ajmpe-248	244	20	)	)	PUNCT
ajmpe-248	244	21	.	.	PUNCT
ajmpe-248	245	1	understanding	understand	VERB
ajmpe-248	245	2	customer	customer	NOUN
ajmpe-248	245	3	satisfaction	satisfaction	NOUN
ajmpe-248	245	4	and	and	CCONJ
ajmpe-248	245	5	loyalty	loyalty	NOUN
ajmpe-248	245	6	:	:	PUNCT
ajmpe-248	245	7	an	an	DET
ajmpe-248	245	8	empirical	empirical	ADJ
ajmpe-248	245	9	study	study	NOUN
ajmpe-248	245	10	of	of	ADP
ajmpe-248	245	11	mobile	mobile	ADJ
ajmpe-248	245	12	instant	instant	ADJ
ajmpe-248	245	13	messages	message	NOUN
ajmpe-248	245	14	in	in	ADP
ajmpe-248	245	15	china	china	PROPN
ajmpe-248	245	16	.	.	PUNCT
ajmpe-248	246	1	international	international	ADJ
ajmpe-248	246	2	journal	journal	PROPN
ajmpe-248	246	3	of	of	ADP
ajmpe-248	246	4	information	information	NOUN
ajmpe-248	246	5	management	management	NOUN
ajmpe-248	246	6	,	,	PUNCT
ajmpe-248	246	7	doi:10.1016	doi:10.1016	PROPN
ajmpe-248	246	8	/	/	SYM
ajmpe-248	246	9	j.ijinfomgt.2009.10.001	j.ijinfomgt.2009.10.001	PROPN
ajmpe-248	246	10	fornell	fornell	PROPN
ajmpe-248	246	11	,	,	PUNCT
ajmpe-248	246	12	c.(1992	c.(1992	PROPN
ajmpe-248	246	13	)	)	PUNCT
ajmpe-248	246	14	.	.	PUNCT
ajmpe-248	247	1	a	a	DET
ajmpe-248	247	2	national	national	ADJ
ajmpe-248	247	3	customer	customer	NOUN
ajmpe-248	247	4	satisfaction	satisfaction	NOUN
ajmpe-248	247	5	barometer	barometer	NOUN
ajmpe-248	247	6	:	:	PUNCT
ajmpe-248	247	7	the	the	DET
ajmpe-248	247	8	swedish	swedish	ADJ
ajmpe-248	247	9	experience	experience	NOUN
ajmpe-248	247	10	.	.	PUNCT
ajmpe-248	248	1	journal	journal	NOUN
ajmpe-248	248	2	of	of	ADP
ajmpe-248	248	3	marketing	marketing	NOUN
ajmpe-248	248	4	,	,	PUNCT
ajmpe-248	248	5	56(1	56(1	NUM
ajmpe-248	248	6	)	)	PUNCT
ajmpe-248	248	7	,	,	PUNCT
ajmpe-248	248	8	6	6	NUM
ajmpe-248	248	9	–	–	SYM
ajmpe-248	248	10	21	21	NUM
ajmpe-248	248	11	.	.	PUNCT
ajmpe-248	249	1	gladden	gladden	PROPN
ajmpe-248	249	2	,	,	PUNCT
ajmpe-248	249	3	j.	j.	PROPN
ajmpe-248	249	4	m.	m.	PROPN
ajmpe-248	249	5	,	,	PUNCT
ajmpe-248	249	6	funk	funk	NOUN
ajmpe-248	249	7	,	,	PUNCT
ajmpe-248	249	8	d.	d.	PROPN
ajmpe-248	249	9	c.	c.	PROPN
ajmpe-248	249	10	(	(	PUNCT
ajmpe-248	249	11	2001	2001	NUM
ajmpe-248	249	12	)	)	PUNCT
ajmpe-248	249	13	.	.	PUNCT
ajmpe-248	250	1	understanding	understand	VERB
ajmpe-248	250	2	brand	brand	NOUN
ajmpe-248	250	3	loyalty	loyalty	NOUN
ajmpe-248	250	4	in	in	ADP
ajmpe-248	250	5	professional	professional	ADJ
ajmpe-248	250	6	sport	sport	NOUN
ajmpe-248	250	7	:	:	PUNCT
ajmpe-248	250	8	examining	examine	VERB
ajmpe-248	250	9	the	the	DET
ajmpe-248	250	10	link	link	NOUN
ajmpe-248	250	11	between	between	ADP
ajmpe-248	250	12	brand	brand	NOUN
ajmpe-248	250	13	associations	association	NOUN
ajmpe-248	250	14	and	and	CCONJ
ajmpe-248	250	15	brand	brand	NOUN
ajmpe-248	250	16	loyalty	loyalty	NOUN
ajmpe-248	250	17	.	.	PUNCT
ajmpe-248	251	1	international	international	ADJ
ajmpe-248	251	2	journal	journal	PROPN
ajmpe-248	251	3	of	of	ADP
ajmpe-248	251	4	sport	sport	PROPN
ajmpe-248	251	5	marketing	marketing	NOUN
ajmpe-248	251	6	&	&	CCONJ
ajmpe-248	251	7	sponsorship	sponsorship	NOUN
ajmpe-248	251	8	,	,	PUNCT
ajmpe-248	251	9	3	3	NUM
ajmpe-248	251	10	,	,	PUNCT
ajmpe-248	251	11	67	67	NUM
ajmpe-248	251	12	-	-	SYM
ajmpe-248	251	13	91	91	NUM
ajmpe-248	251	14	.	.	PUNCT
ajmpe-248	252	1	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	X
ajmpe-248	252	2	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customer-service-reps/	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customer-service-reps/	ADJ
ajmpe-248	252	3	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customer-service-reps/	https://www.insightsquared.com/2015/02/empathy-the-must-have-skill-for-all-customer-service-reps/	PROPN
ajmpe-248	252	4	american	american	ADJ
ajmpe-248	252	5	journal	journal	PROPN
ajmpe-248	252	6	of	of	ADP
ajmpe-248	252	7	medical	medical	ADJ
ajmpe-248	252	8	and	and	CCONJ
ajmpe-248	252	9	physical	physical	ADJ
ajmpe-248	252	10	education	education	PROPN
ajmpe-248	252	11	vol.6	vol.6	PROPN
ajmpe-248	252	12	,	,	PUNCT
ajmpe-248	252	13	issue	issue	NOUN
ajmpe-248	252	14	6	6	NUM
ajmpe-248	252	15	;	;	PUNCT
ajmpe-248	252	16	november	november	PROPN
ajmpe-248	252	17	-	-	PUNCT
ajmpe-248	252	18	december	december	PROPN
ajmpe-248	252	19	2021	2021	NUM
ajmpe-248	252	20	;	;	PUNCT
ajmpe-248	252	21	1252	1252	NUM
ajmpe-248	252	22	columbia	columbia	PROPN
ajmpe-248	252	23	rd	rd	PROPN
ajmpe-248	252	24	nw	nw	PROPN
ajmpe-248	252	25	,	,	PUNCT
ajmpe-248	252	26	washington	washington	PROPN
ajmpe-248	252	27	dc	dc	PROPN
ajmpe-248	252	28	,	,	PUNCT
ajmpe-248	252	29	united	united	PROPN
ajmpe-248	252	30	states	states	PROPN
ajmpe-248	252	31	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	VERB
ajmpe-248	252	32	;	;	PUNCT
ajmpe-248	252	33	mail	mail	NOUN
ajmpe-248	252	34	:	:	PUNCT
ajmpe-248	253	1	topacademicjournals@gmail.com	topacademicjournals@gmail.com	X
ajmpe-248	253	2	8	8	NUM
ajmpe-248	254	1	|	|	ADV
ajmpe-248	254	2	a	a	DET
ajmpe-248	254	3	m	m	NOUN
ajmpe-248	254	4	e	e	NOUN
ajmpe-248	254	5	r	r	NOUN
ajmpe-248	255	1	i	i	NOUN
ajmpe-248	255	2	c	c	VERB
ajmpe-248	255	3	a	a	DET
ajmpe-248	255	4	n	n	NOUN
ajmpe-248	256	1	j	j	NOUN
ajmpe-248	256	2	o	o	X
ajmpe-248	256	3	u	u	NOUN
ajmpe-248	256	4	r	r	NOUN
ajmpe-248	256	5	n	n	NOUN
ajmpe-248	256	6	a	a	DET
ajmpe-248	256	7	l	l	NOUN
ajmpe-248	256	8	o	o	X
ajmpe-248	257	1	f	f	X
ajmpe-248	257	2	m	m	NOUN
ajmpe-248	257	3	e	e	NOUN
ajmpe-248	258	1	d	d	NOUN
ajmpe-248	258	2	i	i	PRON
ajmpe-248	258	3	c	c	VERB
ajmpe-248	258	4	a	a	DET
ajmpe-248	258	5	l	l	NOUN
ajmpe-248	258	6	a	a	X
ajmpe-248	258	7	n	n	NOUN
ajmpe-248	259	1	d	d	NOUN
ajmpe-248	259	2	p	p	NOUN
ajmpe-248	259	3	h	h	NOUN
ajmpe-248	259	4	y	y	NOUN
ajmpe-248	259	5	s	s	VERB
ajmpe-248	260	1	i	i	INTJ
ajmpe-248	260	2	c	c	VERB
ajmpe-248	260	3	a	a	DET
ajmpe-248	260	4	l	l	NOUN
ajmpe-248	260	5	e	e	NOUN
ajmpe-248	260	6	d	d	X
ajmpe-248	260	7	u	u	X
ajmpe-248	260	8	c	c	PROPN
ajmpe-248	261	1	a	a	DET
ajmpe-248	261	2	t	t	NOUN
ajmpe-248	262	1	i	i	PRON
ajmpe-248	262	2	o	o	VERB
ajmpe-248	263	1	n	n	CCONJ
ajmpe-248	263	2	|	|	ADV
ajmpe-248	264	1	https://topjournals.org/index.php/ajmpe	https://topjournals.org/index.php/ajmpe	NUM
ajmpe-248	264	2	greenwell	greenwell	PROPN
ajmpe-248	264	3	,	,	PUNCT
ajmpe-248	264	4	t.c	t.c	PROPN
ajmpe-248	264	5	.	.	PROPN
ajmpe-248	264	6	,	,	PUNCT
ajmpe-248	264	7	fink	fink	PROPN
ajmpe-248	264	8	,	,	PUNCT
ajmpe-248	264	9	j.s	j.s	PROPN
ajmpe-248	264	10	.	.	PROPN
ajmpe-248	264	11	,	,	PUNCT
ajmpe-248	264	12	&	&	CCONJ
ajmpe-248	264	13	pastore	pastore	NOUN
ajmpe-248	264	14	,	,	PUNCT
ajmpe-248	264	15	d.l	d.l	PROPN
ajmpe-248	264	16	.	.	PROPN
ajmpe-248	264	17	(	(	PUNCT
ajmpe-248	264	18	2002	2002	NUM
ajmpe-248	264	19	)	)	PUNCT
ajmpe-248	264	20	.	.	PUNCT
ajmpe-248	265	1	perception	perception	NOUN
ajmpe-248	265	2	of	of	ADP
ajmpe-248	265	3	the	the	DET
ajmpe-248	265	4	service	service	NOUN
ajmpe-248	265	5	experience	experience	NOUN
ajmpe-248	265	6	:	:	PUNCT
ajmpe-248	265	7	using	use	VERB
ajmpe-248	265	8	demographic	demographic	ADJ
ajmpe-248	265	9	and	and	CCONJ
ajmpe-248	265	10	psychographic	psychographic	ADJ
ajmpe-248	265	11	variables	variable	NOUN
ajmpe-248	265	12	to	to	PART
ajmpe-248	265	13	identify	identify	VERB
ajmpe-248	265	14	customer	customer	NOUN
ajmpe-248	265	15	segments	segment	NOUN
ajmpe-248	265	16	.	.	PUNCT
ajmpe-248	266	1	sport	sport	NOUN
ajmpe-248	266	2	marketing	marketing	NOUN
ajmpe-248	266	3	quarterly	quarterly	ADV
ajmpe-248	266	4	,	,	PUNCT
ajmpe-248	266	5	11(4	11(4	NUM
ajmpe-248	266	6	)	)	PUNCT
ajmpe-248	266	7	,	,	PUNCT
ajmpe-248	266	8	233	233	NUM
ajmpe-248	266	9	-	-	SYM
ajmpe-248	266	10	241	241	NUM
ajmpe-248	266	11	.	.	PUNCT
ajmpe-248	266	12	gwinner	gwinner	PROPN
ajmpe-248	266	13	,	,	PUNCT
ajmpe-248	266	14	k.p	k.p	PROPN
ajmpe-248	266	15	.	.	PROPN
ajmpe-248	266	16	&	&	CCONJ
ajmpe-248	266	17	swanson	swanson	PROPN
ajmpe-248	266	18	,	,	PUNCT
ajmpe-248	266	19	s.r	s.r	PROPN
ajmpe-248	266	20	.	.	PROPN
ajmpe-248	266	21	(	(	PUNCT
ajmpe-248	266	22	2003	2003	NUM
ajmpe-248	266	23	)	)	PUNCT
ajmpe-248	266	24	.	.	PUNCT
ajmpe-248	267	1	a	a	DET
ajmpe-248	267	2	model	model	NOUN
ajmpe-248	267	3	of	of	ADP
ajmpe-248	267	4	fan	fan	NOUN
ajmpe-248	267	5	identification	identification	NOUN
ajmpe-248	267	6	:	:	PUNCT
ajmpe-248	267	7	antecedents	antecedent	NOUN
ajmpe-248	267	8	and	and	CCONJ
ajmpe-248	267	9	sponsorship	sponsorship	NOUN
ajmpe-248	267	10	outcomes	outcome	NOUN
ajmpe-248	267	11	.	.	PUNCT
ajmpe-248	268	1	the	the	DET
ajmpe-248	268	2	journal	journal	PROPN
ajmpe-248	268	3	of	of	ADP
ajmpe-248	268	4	services	service	NOUN
ajmpe-248	268	5	marketing	marketing	NOUN
ajmpe-248	268	6	,	,	PUNCT
ajmpe-248	268	7	17(3	17(3	NUM
ajmpe-248	268	8	)	)	PUNCT
ajmpe-248	268	9	,	,	PUNCT
ajmpe-248	268	10	275	275	NUM
ajmpe-248	268	11	-	-	SYM
ajmpe-248	268	12	294	294	NUM
ajmpe-248	268	13	.	.	PUNCT
ajmpe-248	269	1	ko	ko	PROPN
ajmpe-248	269	2	,	,	PUNCT
ajmpe-248	269	3	y.j	y.j	PROPN
ajmpe-248	269	4	.	.	PROPN
ajmpe-248	269	5	,&pastore	,&pastore	PUNCT
ajmpe-248	269	6	,	,	PUNCT
ajmpe-248	269	7	d.	d.	PROPN
ajmpe-248	269	8	l.(2004	l.(2004	PROPN
ajmpe-248	269	9	)	)	PUNCT
ajmpe-248	269	10	.	.	PUNCT
ajmpe-248	270	1	current	current	ADJ
ajmpe-248	270	2	issues	issue	NOUN
ajmpe-248	270	3	and	and	CCONJ
ajmpe-248	270	4	conceptualizations	conceptualization	NOUN
ajmpe-248	270	5	of	of	ADP
ajmpe-248	270	6	service	service	NOUN
ajmpe-248	270	7	quality	quality	NOUN
ajmpe-248	270	8	in	in	ADP
ajmpe-248	270	9	the	the	DET
ajmpe-248	270	10	recreation	recreation	NOUN
ajmpe-248	270	11	sport	sport	NOUN
ajmpe-248	270	12	industry.sport	industry.sport	PROPN
ajmpe-248	270	13	marketing	marketing	NOUN
ajmpe-248	270	14	quarterly	quarterly	ADV
ajmpe-248	270	15	,	,	PUNCT
ajmpe-248	270	16	13(3	13(3	NUM
ajmpe-248	270	17	)	)	PUNCT
ajmpe-248	270	18	,	,	PUNCT
ajmpe-248	270	19	159	159	NUM
ajmpe-248	270	20	-	-	SYM
ajmpe-248	270	21	166	166	NUM
ajmpe-248	270	22	.	.	PUNCT
ajmpe-248	271	1	ko	ko	PROPN
ajmpe-248	271	2	,	,	PUNCT
ajmpe-248	271	3	y.	y.	PROPN
ajmpe-248	271	4	j.	j.	PROPN
ajmpe-248	271	5	,	,	PUNCT
ajmpe-248	271	6	zhang	zhang	PROPN
ajmpe-248	271	7	,	,	PUNCT
ajmpe-248	271	8	j.	j.	PROPN
ajmpe-248	271	9	,	,	PUNCT
ajmpe-248	271	10	cattani	cattani	PROPN
ajmpe-248	271	11	,	,	PUNCT
ajmpe-248	271	12	k.	k.	PROPN
ajmpe-248	271	13	,	,	PUNCT
ajmpe-248	271	14	&	&	CCONJ
ajmpe-248	271	15	pastore	pastore	PROPN
ajmpe-248	271	16	,	,	PUNCT
ajmpe-248	271	17	d.	d.	PROPN
ajmpe-248	271	18	(	(	PUNCT
ajmpe-248	271	19	2011	2011	NUM
ajmpe-248	271	20	)	)	PUNCT
ajmpe-248	271	21	.	.	PUNCT
ajmpe-248	272	1	assessment	assessment	NOUN
ajmpe-248	272	2	of	of	ADP
ajmpe-248	272	3	event	event	NOUN
ajmpe-248	272	4	quality	quality	NOUN
ajmpe-248	272	5	in	in	ADP
ajmpe-248	272	6	major	major	ADJ
ajmpe-248	272	7	spectator	spectator	NOUN
ajmpe-248	272	8	sports	sport	NOUN
ajmpe-248	272	9	.	.	PUNCT
ajmpe-248	272	10	assessment	assessment	NOUN
ajmpe-248	272	11	of	of	ADP
ajmpe-248	272	12	event	event	NOUN
ajmpe-248	272	13	quality	quality	NOUN
ajmpe-248	272	14	in	in	ADP
ajmpe-248	272	15	major	major	ADJ
ajmpe-248	272	16	spectator	spectator	NOUN
ajmpe-248	272	17	sports	sport	NOUN
ajmpe-248	272	18	.	.	PUNCT
ajmpe-248	273	1	managing	manage	VERB
ajmpe-248	273	2	service	service	NOUN
ajmpe-248	273	3	quality	quality	NOUN
ajmpe-248	273	4	,	,	PUNCT
ajmpe-248	273	5	21(3	21(3	NUM
ajmpe-248	273	6	)	)	PUNCT
ajmpe-248	273	7	,	,	PUNCT
ajmpe-248	273	8	304	304	NUM
ajmpe-248	273	9	-	-	SYM
ajmpe-248	273	10	322	322	NUM
ajmpe-248	273	11	.	.	PUNCT
ajmpe-248	274	1	kwon	kwon	PROPN
ajmpe-248	274	2	,	,	PUNCT
ajmpe-248	274	3	h.	h.	PROPN
ajmpe-248	274	4	h.	h.	PROPN
ajmpe-248	274	5	,	,	PUNCT
ajmpe-248	274	6	&	&	CCONJ
ajmpe-248	274	7	armstrong	armstrong	PROPN
ajmpe-248	274	8	,	,	PUNCT
ajmpe-248	274	9	k.	k.	PROPN
ajmpe-248	274	10	l.	l.	PROPN
ajmpe-248	274	11	(	(	PUNCT
ajmpe-248	274	12	2002	2002	NUM
ajmpe-248	274	13	)	)	PUNCT
ajmpe-248	274	14	.	.	PUNCT
ajmpe-248	275	1	factors	factor	NOUN
ajmpe-248	275	2	influencing	influence	VERB
ajmpe-248	275	3	impulse	impulse	ADJ
ajmpe-248	275	4	buying	buying	NOUN
ajmpe-248	275	5	of	of	ADP
ajmpe-248	275	6	sport	sport	NOUN
ajmpe-248	275	7	team	team	NOUN
ajmpe-248	275	8	licensed	license	VERB
ajmpe-248	275	9	merchandise	merchandise	NOUN
ajmpe-248	275	10	.	.	PUNCT
ajmpe-248	276	1	sport	sport	NOUN
ajmpe-248	276	2	marketing	marketing	NOUN
ajmpe-248	276	3	quarterly	quarterly	ADV
ajmpe-248	276	4	,	,	PUNCT
ajmpe-248	276	5	11	11	NUM
ajmpe-248	276	6	,	,	PUNCT
ajmpe-248	276	7	151	151	NUM
ajmpe-248	276	8	-	-	SYM
ajmpe-248	276	9	163	163	NUM
ajmpe-248	276	10	.	.	PUNCT
ajmpe-248	277	1	lau	lau	PROPN
ajmpe-248	277	2	,	,	PUNCT
ajmpe-248	277	3	m.	m.	NOUN
ajmpe-248	277	4	m.	m.	PROPN
ajmpe-248	277	5	,	,	PUNCT
ajmpe-248	277	6	cheung	cheung	PROPN
ajmpe-248	277	7	,	,	PUNCT
ajmpe-248	277	8	r.	r.	PROPN
ajmpe-248	277	9	,	,	PUNCT
ajmpe-248	277	10	lam	lam	PROPN
ajmpe-248	277	11	,	,	PUNCT
ajmpe-248	277	12	a.	a.	PROPN
ajmpe-248	277	13	y.	y.	PROPN
ajmpe-248	277	14	,	,	PUNCT
ajmpe-248	277	15	&	&	CCONJ
ajmpe-248	277	16	chu	chu	PROPN
ajmpe-248	277	17	,	,	PUNCT
ajmpe-248	277	18	y.	y.	PROPN
ajmpe-248	277	19	t.	t.	PROPN
ajmpe-248	277	20	(	(	PUNCT
ajmpe-248	277	21	2013	2013	NUM
ajmpe-248	277	22	)	)	PUNCT
ajmpe-248	277	23	.	.	PUNCT
ajmpe-248	278	1	measuring	measure	VERB
ajmpe-248	278	2	service	service	NOUN
ajmpe-248	278	3	quality	quality	NOUN
ajmpe-248	278	4	in	in	ADP
ajmpe-248	278	5	the	the	DET
ajmpe-248	278	6	banking	banking	NOUN
ajmpe-248	278	7	industry	industry	NOUN
ajmpe-248	278	8	:	:	PUNCT
ajmpe-248	278	9	a	a	DET
ajmpe-248	278	10	hong	hong	PROPN
ajmpe-248	278	11	kong	kong	PROPN
ajmpe-248	278	12	based	base	VERB
ajmpe-248	278	13	study	study	NOUN
ajmpe-248	278	14	.	.	PUNCT
ajmpe-248	279	1	contemporary	contemporary	ADJ
ajmpe-248	279	2	management	management	NOUN
ajmpe-248	279	3	research	research	NOUN
ajmpe-248	279	4	,	,	PUNCT
ajmpe-248	279	5	9(3	9(3	NUM
ajmpe-248	279	6	)	)	PUNCT
ajmpe-248	279	7	,	,	PUNCT
ajmpe-248	279	8	263	263	NUM
ajmpe-248	279	9	-	-	SYM
ajmpe-248	279	10	282	282	NUM
ajmpe-248	279	11	.	.	PUNCT
ajmpe-248	280	1	liu	liu	PROPN
ajmpe-248	280	2	,	,	PUNCT
ajmpe-248	280	3	c.	c.	PROPN
ajmpe-248	280	4	,	,	PUNCT
ajmpe-248	280	5	guo	guo	PROPN
ajmpe-248	280	6	,	,	PUNCT
ajmpe-248	280	7	y.	y.	PROPN
ajmpe-248	280	8	m.	m.	PROPN
ajmpe-248	280	9	,	,	PUNCT
ajmpe-248	280	10	&	&	CCONJ
ajmpe-248	280	11	lee	lee	PROPN
ajmpe-248	280	12	,	,	PUNCT
ajmpe-248	280	13	c.	c.	PROPN
ajmpe-248	280	14	(	(	PUNCT
ajmpe-248	280	15	2011	2011	NUM
ajmpe-248	280	16	)	)	PUNCT
ajmpe-248	280	17	.	.	PUNCT
ajmpe-248	281	1	the	the	DET
ajmpe-248	281	2	effects	effect	NOUN
ajmpe-248	281	3	of	of	ADP
ajmpe-248	281	4	relationship	relationship	NOUN
ajmpe-248	281	5	quality	quality	NOUN
ajmpe-248	281	6	and	and	CCONJ
ajmpe-248	281	7	switching	switch	VERB
ajmpe-248	281	8	barriers	barrier	NOUN
ajmpe-248	281	9	on	on	ADP
ajmpe-248	281	10	customer	customer	NOUN
ajmpe-248	281	11	loyalty	loyalty	NOUN
ajmpe-248	281	12	.	.	PUNCT
ajmpe-248	282	1	international	international	ADJ
ajmpe-248	282	2	journal	journal	PROPN
ajmpe-248	282	3	of	of	ADP
ajmpe-248	282	4	information	information	NOUN
ajmpe-248	282	5	management	management	NOUN
ajmpe-248	282	6	,	,	PUNCT
ajmpe-248	282	7	31(1	31(1	NUM
ajmpe-248	282	8	)	)	PUNCT
ajmpe-248	282	9	,	,	PUNCT
ajmpe-248	282	10	71	71	NUM
ajmpe-248	282	11	-	-	SYM
ajmpe-248	282	12	79	79	NUM
ajmpe-248	282	13	.	.	PUNCT
ajmpe-248	283	1	nunally	nunally	ADV
ajmpe-248	283	2	,	,	PUNCT
ajmpe-248	283	3	j.	j.	PROPN
ajmpe-248	283	4	c.	c.	PROPN
ajmpe-248	283	5	,	,	PUNCT
ajmpe-248	283	6	&	&	CCONJ
ajmpe-248	283	7	bernstein	bernstein	PROPN
ajmpe-248	283	8	,	,	PUNCT
ajmpe-248	283	9	i.	i.	PROPN
ajmpe-248	283	10	h.	h.	PROPN
ajmpe-248	283	11	(	(	PUNCT
ajmpe-248	283	12	1994	1994	NUM
ajmpe-248	283	13	)	)	PUNCT
ajmpe-248	283	14	.	.	PUNCT
ajmpe-248	284	1	psychometric	psychometric	ADJ
ajmpe-248	284	2	theory	theory	NOUN
ajmpe-248	284	3	(	(	PUNCT
ajmpe-248	284	4	3rded	3rded	NUM
ajmpe-248	284	5	.	.	PUNCT
ajmpe-248	284	6	)	)	PUNCT
ajmpe-248	284	7	.	.	PUNCT
ajmpe-248	285	1	new	new	PROPN
ajmpe-248	285	2	york	york	PROPN
ajmpe-248	285	3	:	:	PUNCT
ajmpe-248	285	4	mcgraw	mcgraw	PROPN
ajmpe-248	285	5	-	-	PUNCT
ajmpe-248	285	6	hill	hill	PROPN
ajmpe-248	285	7	.	.	PUNCT
ajmpe-248	286	1	parasuraman	parasuraman	PROPN
ajmpe-248	286	2	,	,	PUNCT
ajmpe-248	286	3	a.	a.	PROPN
ajmpe-248	286	4	,	,	PUNCT
ajmpe-248	286	5	zeithaml	zeithaml	PROPN
ajmpe-248	286	6	,	,	PUNCT
ajmpe-248	286	7	v.	v.	PROPN
ajmpe-248	286	8	,	,	PUNCT
ajmpe-248	286	9	&	&	CCONJ
ajmpe-248	286	10	berry	berry	PROPN
ajmpe-248	286	11	,	,	PUNCT
ajmpe-248	286	12	l.	l.	PROPN
ajmpe-248	286	13	(	(	PUNCT
ajmpe-248	286	14	1985	1985	NUM
ajmpe-248	286	15	)	)	PUNCT
ajmpe-248	286	16	.	.	PUNCT
ajmpe-248	287	1	a	a	DET
ajmpe-248	287	2	conceptual	conceptual	ADJ
ajmpe-248	287	3	model	model	NOUN
ajmpe-248	287	4	of	of	ADP
ajmpe-248	287	5	service	service	NOUN
ajmpe-248	287	6	quality	quality	NOUN
ajmpe-248	287	7	and	and	CCONJ
ajmpe-248	287	8	its	its	PRON
ajmpe-248	287	9	implications	implication	NOUN
ajmpe-248	287	10	for	for	ADP
ajmpe-248	287	11	future	future	ADJ
ajmpe-248	287	12	research	research	NOUN
ajmpe-248	287	13	.	.	PUNCT
ajmpe-248	288	1	journal	journal	NOUN
ajmpe-248	288	2	of	of	ADP
ajmpe-248	288	3	marketing	marketing	NOUN
ajmpe-248	288	4	,	,	PUNCT
ajmpe-248	288	5	49(fall	49(fall	NUM
ajmpe-248	288	6	)	)	PUNCT
ajmpe-248	288	7	,	,	PUNCT
ajmpe-248	288	8	41	41	NUM
ajmpe-248	288	9	-	-	SYM
ajmpe-248	288	10	50	50	NUM
ajmpe-248	288	11	.	.	PUNCT
ajmpe-248	289	1	parasuraman	parasuraman	NOUN
ajmpe-248	289	2	,	,	PUNCT
ajmpe-248	289	3	a.	a.	PROPN
ajmpe-248	289	4	,	,	PUNCT
ajmpe-248	289	5	zeithaml	zeithaml	PROPN
ajmpe-248	289	6	,	,	PUNCT
ajmpe-248	289	7	v.	v.	PROPN
ajmpe-248	289	8	a.	a.	PROPN
ajmpe-248	289	9	,	,	PUNCT
ajmpe-248	289	10	&	&	CCONJ
ajmpe-248	289	11	berry	berry	PROPN
ajmpe-248	289	12	,	,	PUNCT
ajmpe-248	289	13	l.	l.	PROPN
ajmpe-248	289	14	(	(	PUNCT
ajmpe-248	289	15	1988	1988	NUM
ajmpe-248	289	16	)	)	PUNCT
ajmpe-248	289	17	.	.	PUNCT
ajmpe-248	290	1	servqual	servqual	ADJ
ajmpe-248	290	2	:	:	PUNCT
ajmpe-248	290	3	a	a	DET
ajmpe-248	290	4	multiple	multiple	ADJ
ajmpe-248	290	5	-	-	PUNCT
ajmpe-248	290	6	item	item	NOUN
ajmpe-248	290	7	scale	scale	NOUN
ajmpe-248	290	8	for	for	ADP
ajmpe-248	290	9	measuring	measure	VERB
ajmpe-248	290	10	consumer	consumer	NOUN
ajmpe-248	290	11	perceptions	perception	NOUN
ajmpe-248	290	12	of	of	ADP
ajmpe-248	290	13	service	service	NOUN
ajmpe-248	290	14	quality	quality	NOUN
ajmpe-248	290	15	.	.	PUNCT
ajmpe-248	291	1	journal	journal	NOUN
ajmpe-248	291	2	of	of	ADP
ajmpe-248	291	3	retailing	retailing	NOUN
ajmpe-248	291	4	,	,	PUNCT
ajmpe-248	291	5	64(1	64(1	NUM
ajmpe-248	291	6	)	)	PUNCT
ajmpe-248	291	7	,	,	PUNCT
ajmpe-248	291	8	12	12	NUM
ajmpe-248	291	9	-	-	SYM
ajmpe-248	291	10	40	40	NUM
ajmpe-248	291	11	.	.	PUNCT
ajmpe-248	292	1	pope	pope	PROPN
ajmpe-248	292	2	,	,	PUNCT
ajmpe-248	292	3	n.	n.	PROPN
ajmpe-248	292	4	k.	k.	PROPN
ajmpe-248	292	5	,	,	PUNCT
ajmpe-248	292	6	&	&	CCONJ
ajmpe-248	292	7	voges	voge	NOUN
ajmpe-248	292	8	,	,	PUNCT
ajmpe-248	292	9	k.	k.	PROPN
ajmpe-248	292	10	e.	e.	PROPN
ajmpe-248	292	11	(	(	PUNCT
ajmpe-248	292	12	2000	2000	NUM
ajmpe-248	292	13	)	)	PUNCT
ajmpe-248	292	14	.	.	PUNCT
ajmpe-248	293	1	the	the	DET
ajmpe-248	293	2	impact	impact	NOUN
ajmpe-248	293	3	of	of	ADP
ajmpe-248	293	4	sport	sport	NOUN
ajmpe-248	293	5	sponsorship	sponsorship	NOUN
ajmpe-248	293	6	activities	activity	NOUN
ajmpe-248	293	7	,	,	PUNCT
ajmpe-248	293	8	corporate	corporate	ADJ
ajmpe-248	293	9	image	image	NOUN
ajmpe-248	293	10	,	,	PUNCT
ajmpe-248	293	11	and	and	CCONJ
ajmpe-248	293	12	prior	prior	ADJ
ajmpe-248	293	13	use	use	NOUN
ajmpe-248	293	14	on	on	ADP
ajmpe-248	293	15	consumer	consumer	NOUN
ajmpe-248	293	16	purchase	purchase	NOUN
ajmpe-248	293	17	intention	intention	NOUN
ajmpe-248	293	18	.	.	PUNCT
ajmpe-248	294	1	sport	sport	NOUN
ajmpe-248	294	2	marketing	marketing	NOUN
ajmpe-248	294	3	quarterly	quarterly	ADV
ajmpe-248	294	4	,	,	PUNCT
ajmpe-248	294	5	9(2	9(2	NUM
ajmpe-248	294	6	)	)	PUNCT
ajmpe-248	294	7	,	,	PUNCT
ajmpe-248	294	8	96	96	NUM
ajmpe-248	294	9	-	-	SYM
ajmpe-248	294	10	102	102	NUM
ajmpe-248	294	11	.	.	PUNCT
ajmpe-248	295	1	saleh	saleh	PROPN
ajmpe-248	295	2	,	,	PUNCT
ajmpe-248	295	3	k.	k.	PROPN
ajmpe-248	295	4	(	(	PUNCT
ajmpe-248	295	5	february23	february23	ADV
ajmpe-248	295	6	,	,	PUNCT
ajmpe-248	295	7	2015	2015	NUM
ajmpe-248	295	8	)	)	PUNCT
ajmpe-248	295	9	.	.	PUNCT
ajmpe-248	296	1	customer	customer	NOUN
ajmpe-248	296	2	acquisition	acquisition	NOUN
ajmpe-248	296	3	vs.	vs.	ADP
ajmpe-248	296	4	retention	retention	NOUN
ajmpe-248	296	5	costs	cost	NOUN
ajmpe-248	296	6	:	:	PUNCT
ajmpe-248	296	7	statistics	statistic	NOUN
ajmpe-248	296	8	and	and	CCONJ
ajmpe-248	296	9	trends	trend	NOUN
ajmpe-248	296	10	.	.	PUNCT
ajmpe-248	297	1	retrieved	retrieve	VERB
ajmpe-248	297	2	from	from	ADP
ajmpe-248	297	3	http://www.invespcro.com/blog/customer-acquisition-retention/	http://www.invespcro.com/blog/customer-acquisition-retention/	PROPN
ajmpe-248	297	4	tax	tax	NOUN
ajmpe-248	297	5	,	,	PUNCT
ajmpe-248	297	6	s.s	s.s	PROPN
ajmpe-248	297	7	.	.	PROPN
ajmpe-248	297	8	,	,	PUNCT
ajmpe-248	297	9	brown	brown	PROPN
ajmpe-248	297	10	,	,	PUNCT
ajmpe-248	297	11	s.w	s.w	PROPN
ajmpe-248	297	12	.	.	PROPN
ajmpe-248	297	13	,	,	PUNCT
ajmpe-248	297	14	&	&	CCONJ
ajmpe-248	297	15	chandrashekaran	chandrashekaran	VERB
ajmpe-248	297	16	,	,	PUNCT
ajmpe-248	297	17	m.	m.	NOUN
ajmpe-248	297	18	(	(	PUNCT
ajmpe-248	297	19	1998	1998	NUM
ajmpe-248	297	20	)	)	PUNCT
ajmpe-248	297	21	.	.	PUNCT
ajmpe-248	298	1	customer	customer	NOUN
ajmpe-248	298	2	evaluations	evaluation	NOUN
ajmpe-248	298	3	of	of	ADP
ajmpe-248	298	4	service	service	NOUN
ajmpe-248	298	5	complaint	complaint	NOUN
ajmpe-248	298	6	experiences	experience	NOUN
ajmpe-248	298	7	:	:	PUNCT
ajmpe-248	298	8	implications	implication	NOUN
ajmpe-248	298	9	for	for	ADP
ajmpe-248	298	10	relationship	relationship	NOUN
ajmpe-248	298	11	marketing	marketing	NOUN
ajmpe-248	298	12	.	.	PUNCT
ajmpe-248	299	1	journal	journal	NOUN
ajmpe-248	299	2	of	of	ADP
ajmpe-248	299	3	marketing	marketing	NOUN
ajmpe-248	299	4	,	,	PUNCT
ajmpe-248	299	5	62	62	NUM
ajmpe-248	299	6	,	,	PUNCT
ajmpe-248	299	7	60–76	60–76	NOUN
ajmpe-248	299	8	.	.	PUNCT
ajmpe-248	300	1	trail	trail	NOUN
ajmpe-248	300	2	,	,	PUNCT
ajmpe-248	300	3	g.	g.	PROPN
ajmpe-248	300	4	t.	t.	PROPN
ajmpe-248	300	5	,	,	PUNCT
ajmpe-248	300	6	anderson	anderson	PROPN
ajmpe-248	300	7	,	,	PUNCT
ajmpe-248	300	8	d.	d.	PROPN
ajmpe-248	300	9	f.	f.	PROPN
ajmpe-248	300	10	,	,	PUNCT
ajmpe-248	300	11	&	&	CCONJ
ajmpe-248	300	12	fink	fink	PROPN
ajmpe-248	300	13	,	,	PUNCT
ajmpe-248	300	14	j.	j.	PROPN
ajmpe-248	300	15	s.	s.	PROPN
ajmpe-248	300	16	(	(	PUNCT
ajmpe-248	300	17	2005	2005	NUM
ajmpe-248	300	18	)	)	PUNCT
ajmpe-248	300	19	.	.	PUNCT
ajmpe-248	301	1	consumer	consumer	NOUN
ajmpe-248	301	2	satisfaction	satisfaction	NOUN
ajmpe-248	301	3	and	and	CCONJ
ajmpe-248	301	4	identity	identity	NOUN
ajmpe-248	301	5	theory	theory	NOUN
ajmpe-248	301	6	:	:	PUNCT
ajmpe-248	301	7	a	a	DET
ajmpe-248	301	8	model	model	NOUN
ajmpe-248	301	9	of	of	ADP
ajmpe-248	301	10	sport	sport	NOUN
ajmpe-248	301	11	spectator	spectator	NOUN
ajmpe-248	301	12	conative	conative	ADJ
ajmpe-248	301	13	loyalty	loyalty	NOUN
ajmpe-248	301	14	.	.	PUNCT
ajmpe-248	302	1	sport	sport	NOUN
ajmpe-248	302	2	marketing	marketing	NOUN
ajmpe-248	302	3	quarterly	quarterly	ADV
ajmpe-248	302	4	,	,	PUNCT
ajmpe-248	302	5	14(2	14(2	NUM
ajmpe-248	302	6	)	)	PUNCT
ajmpe-248	302	7	,	,	PUNCT
ajmpe-248	302	8	98	98	NUM
ajmpe-248	302	9	-	-	SYM
ajmpe-248	302	10	111	111	NUM
ajmpe-248	302	11	.	.	PUNCT
ajmpe-248	303	1	yilmas	yilmas	PROPN
ajmpe-248	303	2	,	,	PUNCT
ajmpe-248	303	3	i.	i.	PROPN
ajmpe-248	303	4	(	(	PUNCT
ajmpe-248	303	5	2009	2009	NUM
ajmpe-248	303	6	)	)	PUNCT
ajmpe-248	303	7	.	.	PUNCT
ajmpe-248	304	1	measurement	measurement	NOUN
ajmpe-248	304	2	of	of	ADP
ajmpe-248	304	3	service	service	NOUN
ajmpe-248	304	4	quality	quality	NOUN
ajmpe-248	304	5	in	in	ADP
ajmpe-248	304	6	the	the	DET
ajmpe-248	304	7	hotel	hotel	NOUN
ajmpe-248	304	8	industry	industry	NOUN
ajmpe-248	304	9	.	.	PUNCT
ajmpe-248	305	1	an	an	DET
ajmpe-248	305	2	international	international	ADJ
ajmpe-248	305	3	journal	journal	NOUN
ajmpe-248	305	4	of	of	ADP
ajmpe-248	305	5	tourism	tourism	NOUN
ajmpe-248	305	6	and	and	CCONJ
ajmpe-248	305	7	hospitability	hospitability	NOUN
ajmpe-248	305	8	research	research	NOUN
ajmpe-248	305	9	,	,	PUNCT
ajmpe-248	305	10	20(2	20(2	NUM
ajmpe-248	305	11	)	)	PUNCT
ajmpe-248	305	12	,	,	PUNCT
ajmpe-248	305	13	375	375	NUM
ajmpe-248	305	14	-	-	SYM
ajmpe-248	305	15	386	386	NUM
ajmpe-248	305	16	.	.	PUNCT
ajmpe-248	305	17	zeithaml	zeithaml	PROPN
ajmpe-248	305	18	,	,	PUNCT
ajmpe-248	305	19	v.	v.	PROPN
ajmpe-248	305	20	a.	a.	PROPN
ajmpe-248	305	21	,	,	PUNCT
ajmpe-248	305	22	&	&	CCONJ
ajmpe-248	305	23	bitner	bitner	NOUN
ajmpe-248	305	24	,	,	PUNCT
ajmpe-248	305	25	m.	m.	NOUN
ajmpe-248	305	26	j.	j.	PROPN
ajmpe-248	305	27	(	(	PUNCT
ajmpe-248	305	28	2000	2000	NUM
ajmpe-248	305	29	)	)	PUNCT
ajmpe-248	305	30	.	.	PUNCT
ajmpe-248	306	1	services	service	NOUN
ajmpe-248	306	2	marketing	marketing	NOUN
ajmpe-248	306	3	:	:	PUNCT
ajmpe-248	306	4	integrating	integrate	VERB
ajmpe-248	306	5	customer	customer	NOUN
ajmpe-248	306	6	focusacross	focusacross	VERB
ajmpe-248	306	7	the	the	DET
ajmpe-248	306	8	firm	firm	NOUN
ajmpe-248	306	9	.	.	PUNCT
ajmpe-248	307	1	madison	madison	PROPN
ajmpe-248	307	2	:	:	PUNCT
ajmpe-248	307	3	mcgraw	mcgraw	PROPN
ajmpe-248	307	4	-	-	PUNCT
ajmpe-248	307	5	hill	hill	NOUN
ajmpe-248	307	6	.	.	PUNCT
ajmpe-248	308	1	mailto:topacademicjournals@gmail.com	mailto:topacademicjournals@gmail.com	X
ajmpe-248	308	2	http://www.invespcro.com/blog/customer-acquisition-retention/	http://www.invespcro.com/blog/customer-acquisition-retention/	PROPN