id	sid	tid	token	lemma	pos
ajrhss-2042	1	1	american	american	PROPN
ajrhss-2042	1	2	journal	journal	PROPN
ajrhss-2042	1	3	of	of	ADP
ajrhss-2042	1	4	research	research	NOUN
ajrhss-2042	1	5	in	in	ADP
ajrhss-2042	1	6	humanities	humanity	NOUN
ajrhss-2042	1	7	and	and	CCONJ
ajrhss-2042	1	8	social	social	ADJ
ajrhss-2042	1	9	sciences	science	NOUN
ajrhss-2042	1	10	issn	issn	PROPN
ajrhss-2042	1	11	(	(	PUNCT
ajrhss-2042	1	12	e	e	NOUN
ajrhss-2042	1	13	):	):	PUNCT
ajrhss-2042	1	14	2832	2832	NUM
ajrhss-2042	1	15	-	-	SYM
ajrhss-2042	1	16	8019	8019	NUM
ajrhss-2042	1	17	volume	volume	NOUN
ajrhss-2042	1	18	8	8	NUM
ajrhss-2042	1	19	,	,	PUNCT
ajrhss-2042	1	20	|	|	ADV
ajrhss-2042	1	21	jan	jan	PROPN
ajrhss-2042	1	22	.	.	PROPN
ajrhss-2042	1	23	,	,	PUNCT
ajrhss-2042	1	24	2023	2023	NUM
ajrhss-2042	1	25	p	p	NOUN
ajrhss-2042	1	26	a	a	DET
ajrhss-2042	1	27	g	g	NOUN
ajrhss-2042	1	28	e	e	NOUN
ajrhss-2042	1	29	|	|	ADV
ajrhss-2042	1	30	99	99	NUM
ajrhss-2042	1	31	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	1	32	waiting	waiting	NOUN
ajrhss-2042	1	33	-	-	PUNCT
ajrhss-2042	1	34	line	line	NOUN
ajrhss-2042	1	35	management	management	NOUN
ajrhss-2042	1	36	and	and	CCONJ
ajrhss-2042	1	37	repeat	repeat	NOUN
ajrhss-2042	1	38	patronage	patronage	NOUN
ajrhss-2042	1	39	of	of	ADP
ajrhss-2042	1	40	fast	fast	ADJ
ajrhss-2042	1	41	food	food	NOUN
ajrhss-2042	1	42	centres	centre	NOUN
ajrhss-2042	1	43	in	in	ADP
ajrhss-2042	1	44	rivers	river	NOUN
ajrhss-2042	1	45	state	state	PROPN
ajrhss-2042	1	46	,	,	PUNCT
ajrhss-2042	1	47	nigeria	nigeria	PROPN
ajrhss-2042	1	48	ndu	ndu	PROPN
ajrhss-2042	1	49	,	,	PUNCT
ajrhss-2042	1	50	eugene	eugene	PROPN
ajrhss-2042	1	51	chigozie	chigozie	PROPN
ajrhss-2042	1	52	department	department	PROPN
ajrhss-2042	1	53	of	of	ADP
ajrhss-2042	1	54	hospitality	hospitality	NOUN
ajrhss-2042	1	55	and	and	CCONJ
ajrhss-2042	1	56	tourism	tourism	NOUN
ajrhss-2042	1	57	management	management	NOUN
ajrhss-2042	1	58	,	,	PUNCT
ajrhss-2042	1	59	university	university	NOUN
ajrhss-2042	1	60	of	of	ADP
ajrhss-2042	1	61	port	port	PROPN
ajrhss-2042	1	62	harcourt	harcourt	PROPN
ajrhss-2042	1	63	.	.	PUNCT
ajrhss-2042	2	1	email	email	NOUN
ajrhss-2042	2	2	:	:	PUNCT
ajrhss-2042	2	3	eugene.ndu@uniport.edu.ng	eugene.ndu@uniport.edu.ng	NOUN
ajrhss-2042	2	4	orcid	orcid	NOUN
ajrhss-2042	2	5	:	:	PUNCT
ajrhss-2042	2	6	https://orcid.org/0009-0001-3182-5377	https://orcid.org/0009-0001-3182-5377	NOUN
ajrhss-2042	2	7	bissong	bissong	NOUN
ajrhss-2042	2	8	,	,	PUNCT
ajrhss-2042	2	9	nneka	nneka	PROPN
ajrhss-2042	2	10	ifeoma	ifeoma	PROPN
ajrhss-2042	2	11	department	department	PROPN
ajrhss-2042	2	12	of	of	ADP
ajrhss-2042	2	13	hospitality	hospitality	NOUN
ajrhss-2042	2	14	and	and	CCONJ
ajrhss-2042	2	15	tourism	tourism	NOUN
ajrhss-2042	2	16	management	management	NOUN
ajrhss-2042	2	17	,	,	PUNCT
ajrhss-2042	2	18	university	university	NOUN
ajrhss-2042	2	19	of	of	ADP
ajrhss-2042	2	20	port	port	PROPN
ajrhss-2042	2	21	harcourt	harcourt	PROPN
ajrhss-2042	2	22	.	.	PUNCT
ajrhss-2042	3	1	email	email	NOUN
ajrhss-2042	3	2	:	:	PUNCT
ajrhss-2042	3	3	essencenn@yahoo.com	essencenn@yahoo.com	X
ajrhss-2042	4	1	a	a	DET
ajrhss-2042	4	2	b	b	PROPN
ajrhss-2042	4	3	s	s	ADP
ajrhss-2042	4	4	t	t	PROPN
ajrhss-2042	4	5	r	r	NOUN
ajrhss-2042	4	6	a	a	DET
ajrhss-2042	4	7	c	c	NOUN
ajrhss-2042	4	8	t	t	NOUN
ajrhss-2042	4	9	k	k	X
ajrhss-2042	4	10	e	e	PROPN
ajrhss-2042	4	11	y	y	PROPN
ajrhss-2042	4	12	w	w	NOUN
ajrhss-2042	4	13	o	o	NOUN
ajrhss-2042	4	14	r	r	NOUN
ajrhss-2042	4	15	d	d	PROPN
ajrhss-2042	4	16	s	s	VERB
ajrhss-2042	4	17	this	this	DET
ajrhss-2042	4	18	study	study	NOUN
ajrhss-2042	4	19	investigated	investigate	VERB
ajrhss-2042	4	20	the	the	DET
ajrhss-2042	4	21	relationship	relationship	NOUN
ajrhss-2042	4	22	between	between	ADP
ajrhss-2042	4	23	waiting	wait	VERB
ajrhss-2042	4	24	-	-	PUNCT
ajrhss-2042	4	25	line	line	NOUN
ajrhss-2042	4	26	management	management	NOUN
ajrhss-2042	4	27	and	and	CCONJ
ajrhss-2042	4	28	repeat	repeat	NOUN
ajrhss-2042	4	29	patronage	patronage	NOUN
ajrhss-2042	4	30	of	of	ADP
ajrhss-2042	4	31	fast	fast	ADJ
ajrhss-2042	4	32	food	food	NOUN
ajrhss-2042	4	33	centres	centre	NOUN
ajrhss-2042	4	34	in	in	ADP
ajrhss-2042	4	35	rivers	river	NOUN
ajrhss-2042	4	36	state	state	PROPN
ajrhss-2042	4	37	,	,	PUNCT
ajrhss-2042	4	38	nigeria	nigeria	PROPN
ajrhss-2042	4	39	.	.	PUNCT
ajrhss-2042	5	1	primarily	primarily	ADV
ajrhss-2042	5	2	,	,	PUNCT
ajrhss-2042	5	3	it	it	PRON
ajrhss-2042	5	4	examined	examine	VERB
ajrhss-2042	5	5	the	the	DET
ajrhss-2042	5	6	effect	effect	NOUN
ajrhss-2042	5	7	of	of	ADP
ajrhss-2042	5	8	waiting	wait	VERB
ajrhss-2042	5	9	-	-	PUNCT
ajrhss-2042	5	10	line	line	NOUN
ajrhss-2042	5	11	management	management	NOUN
ajrhss-2042	5	12	strategies	strategy	NOUN
ajrhss-2042	5	13	dimensioned	dimension	VERB
ajrhss-2042	5	14	by	by	ADP
ajrhss-2042	5	15	customer	customer	NOUN
ajrhss-2042	5	16	engagement	engagement	NOUN
ajrhss-2042	5	17	,	,	PUNCT
ajrhss-2042	5	18	staff	staff	NOUN
ajrhss-2042	5	19	empathy	empathy	NOUN
ajrhss-2042	5	20	,	,	PUNCT
ajrhss-2042	5	21	waiting	wait	VERB
ajrhss-2042	5	22	environment	environment	NOUN
ajrhss-2042	5	23	and	and	CCONJ
ajrhss-2042	5	24	perceived	perceive	VERB
ajrhss-2042	5	25	waiting	waiting	NOUN
ajrhss-2042	5	26	time	time	NOUN
ajrhss-2042	5	27	on	on	ADP
ajrhss-2042	5	28	repeat	repeat	NOUN
ajrhss-2042	5	29	patronage	patronage	NOUN
ajrhss-2042	5	30	.	.	PUNCT
ajrhss-2042	6	1	it	it	PRON
ajrhss-2042	6	2	was	be	AUX
ajrhss-2042	6	3	hypothesized	hypothesize	VERB
ajrhss-2042	6	4	that	that	SCONJ
ajrhss-2042	6	5	there	there	PRON
ajrhss-2042	6	6	is	be	VERB
ajrhss-2042	6	7	no	no	DET
ajrhss-2042	6	8	significant	significant	ADJ
ajrhss-2042	6	9	relationship	relationship	NOUN
ajrhss-2042	6	10	between	between	ADP
ajrhss-2042	6	11	each	each	PRON
ajrhss-2042	6	12	of	of	ADP
ajrhss-2042	6	13	these	these	DET
ajrhss-2042	6	14	dimensions	dimension	NOUN
ajrhss-2042	6	15	and	and	CCONJ
ajrhss-2042	6	16	repeat	repeat	NOUN
ajrhss-2042	6	17	patronage	patronage	NOUN
ajrhss-2042	6	18	;	;	PUNCT
ajrhss-2042	6	19	giving	give	VERB
ajrhss-2042	6	20	rise	rise	NOUN
ajrhss-2042	6	21	to	to	ADP
ajrhss-2042	6	22	four	four	NUM
ajrhss-2042	6	23	hypotheses	hypothesis	NOUN
ajrhss-2042	6	24	.	.	PUNCT
ajrhss-2042	7	1	cross	cross	ADJ
ajrhss-2042	7	2	-	-	ADJ
ajrhss-2042	7	3	sectional	sectional	ADJ
ajrhss-2042	7	4	survey	survey	NOUN
ajrhss-2042	7	5	design	design	NOUN
ajrhss-2042	7	6	was	be	AUX
ajrhss-2042	7	7	adopted	adopt	VERB
ajrhss-2042	7	8	for	for	ADP
ajrhss-2042	7	9	the	the	DET
ajrhss-2042	7	10	study	study	NOUN
ajrhss-2042	7	11	;	;	PUNCT
ajrhss-2042	7	12	and	and	CCONJ
ajrhss-2042	7	13	data	datum	NOUN
ajrhss-2042	7	14	were	be	AUX
ajrhss-2042	7	15	obtained	obtain	VERB
ajrhss-2042	7	16	from	from	ADP
ajrhss-2042	7	17	384	384	NUM
ajrhss-2042	7	18	customers	customer	NOUN
ajrhss-2042	7	19	of	of	ADP
ajrhss-2042	7	20	15	15	NUM
ajrhss-2042	7	21	major	major	ADJ
ajrhss-2042	7	22	fast	fast	ADJ
ajrhss-2042	7	23	food	food	NOUN
ajrhss-2042	7	24	centres	centre	NOUN
ajrhss-2042	7	25	in	in	ADP
ajrhss-2042	7	26	rivers	river	NOUN
ajrhss-2042	7	27	state	state	NOUN
ajrhss-2042	7	28	.	.	PUNCT
ajrhss-2042	8	1	this	this	PRON
ajrhss-2042	8	2	was	be	AUX
ajrhss-2042	8	3	subjected	subject	VERB
ajrhss-2042	8	4	to	to	ADP
ajrhss-2042	8	5	statistical	statistical	ADJ
ajrhss-2042	8	6	analysis	analysis	NOUN
ajrhss-2042	8	7	using	use	VERB
ajrhss-2042	8	8	partial	partial	ADJ
ajrhss-2042	8	9	least	least	ADJ
ajrhss-2042	8	10	square	square	ADJ
ajrhss-2042	8	11	structural	structural	ADJ
ajrhss-2042	8	12	equation	equation	NOUN
ajrhss-2042	8	13	modelling	modelling	NOUN
ajrhss-2042	8	14	(	(	PUNCT
ajrhss-2042	8	15	pls_sem	pls_sem	NOUN
ajrhss-2042	8	16	)	)	PUNCT
ajrhss-2042	8	17	aided	aid	VERB
ajrhss-2042	8	18	by	by	ADP
ajrhss-2042	8	19	smart	smart	ADJ
ajrhss-2042	8	20	pls	pls	NOUN
ajrhss-2042	8	21	.	.	PUNCT
ajrhss-2042	9	1	the	the	DET
ajrhss-2042	9	2	results	result	NOUN
ajrhss-2042	9	3	showed	show	VERB
ajrhss-2042	9	4	that	that	SCONJ
ajrhss-2042	9	5	customer	customer	NOUN
ajrhss-2042	9	6	engagement	engagement	NOUN
ajrhss-2042	9	7	,	,	PUNCT
ajrhss-2042	9	8	staff	staff	NOUN
ajrhss-2042	9	9	empathy	empathy	NOUN
ajrhss-2042	9	10	,	,	PUNCT
ajrhss-2042	9	11	waiting	wait	VERB
ajrhss-2042	9	12	environment	environment	NOUN
ajrhss-2042	9	13	and	and	CCONJ
ajrhss-2042	9	14	perceived	perceive	VERB
ajrhss-2042	9	15	waiting	waiting	NOUN
ajrhss-2042	9	16	time	time	NOUN
ajrhss-2042	9	17	all	all	PRON
ajrhss-2042	9	18	had	have	VERB
ajrhss-2042	9	19	significant	significant	ADJ
ajrhss-2042	9	20	positive	positive	ADJ
ajrhss-2042	9	21	correlations	correlation	NOUN
ajrhss-2042	9	22	with	with	ADP
ajrhss-2042	9	23	repeat	repeat	NOUN
ajrhss-2042	9	24	patronage	patronage	NOUN
ajrhss-2042	9	25	at	at	ADP
ajrhss-2042	9	26	beta	beta	NOUN
ajrhss-2042	9	27	(	(	PUNCT
ajrhss-2042	9	28	β	β	NOUN
ajrhss-2042	9	29	)	)	PUNCT
ajrhss-2042	9	30	values	value	NOUN
ajrhss-2042	9	31	of	of	ADP
ajrhss-2042	9	32	0.574	0.574	NUM
ajrhss-2042	9	33	,	,	PUNCT
ajrhss-2042	9	34	0.630	0.630	NUM
ajrhss-2042	9	35	,	,	PUNCT
ajrhss-2042	9	36	0.489	0.489	NUM
ajrhss-2042	9	37	and	and	CCONJ
ajrhss-2042	9	38	0.591	0.591	NUM
ajrhss-2042	9	39	respectively	respectively	ADV
ajrhss-2042	9	40	.	.	PUNCT
ajrhss-2042	10	1	this	this	PRON
ajrhss-2042	10	2	affirmed	affirm	VERB
ajrhss-2042	10	3	that	that	SCONJ
ajrhss-2042	10	4	waiting	wait	VERB
ajrhss-2042	10	5	-	-	PUNCT
ajrhss-2042	10	6	line	line	NOUN
ajrhss-2042	10	7	management	management	NOUN
ajrhss-2042	10	8	is	be	AUX
ajrhss-2042	10	9	a	a	DET
ajrhss-2042	10	10	veritable	veritable	ADJ
ajrhss-2042	10	11	predictor	predictor	NOUN
ajrhss-2042	10	12	of	of	ADP
ajrhss-2042	10	13	repeat	repeat	NOUN
ajrhss-2042	10	14	patronage	patronage	NOUN
ajrhss-2042	10	15	.	.	PUNCT
ajrhss-2042	11	1	consequentially	consequentially	ADV
ajrhss-2042	11	2	,	,	PUNCT
ajrhss-2042	11	3	managers	manager	NOUN
ajrhss-2042	11	4	of	of	ADP
ajrhss-2042	11	5	fast	fast	ADJ
ajrhss-2042	11	6	-	-	PUNCT
ajrhss-2042	11	7	food	food	NOUN
ajrhss-2042	11	8	centres	centre	NOUN
ajrhss-2042	11	9	are	be	AUX
ajrhss-2042	11	10	urged	urge	VERB
ajrhss-2042	11	11	to	to	PART
ajrhss-2042	11	12	design	design	VERB
ajrhss-2042	11	13	and	and	CCONJ
ajrhss-2042	11	14	implement	implement	VERB
ajrhss-2042	11	15	efficient	efficient	ADJ
ajrhss-2042	11	16	and	and	CCONJ
ajrhss-2042	11	17	effective	effective	ADJ
ajrhss-2042	11	18	waiting	waiting	NOUN
ajrhss-2042	11	19	-	-	PUNCT
ajrhss-2042	11	20	line	line	NOUN
ajrhss-2042	11	21	management	management	NOUN
ajrhss-2042	11	22	systems	system	NOUN
ajrhss-2042	11	23	geared	gear	VERB
ajrhss-2042	11	24	towards	towards	ADP
ajrhss-2042	11	25	enhancing	enhance	VERB
ajrhss-2042	11	26	customers	customer	NOUN
ajrhss-2042	11	27	’	'	PUNCT
ajrhss-2042	11	28	satisfaction	satisfaction	NOUN
ajrhss-2042	11	29	and	and	CCONJ
ajrhss-2042	11	30	loyalty	loyalty	NOUN
ajrhss-2042	11	31	for	for	ADP
ajrhss-2042	11	32	continuous	continuous	ADJ
ajrhss-2042	11	33	patronage	patronage	NOUN
ajrhss-2042	11	34	.	.	PUNCT
ajrhss-2042	12	1	in	in	ADP
ajrhss-2042	12	2	doing	do	VERB
ajrhss-2042	12	3	this	this	PRON
ajrhss-2042	12	4	,	,	PUNCT
ajrhss-2042	12	5	priority	priority	NOUN
ajrhss-2042	12	6	attention	attention	NOUN
ajrhss-2042	12	7	should	should	AUX
ajrhss-2042	12	8	be	be	AUX
ajrhss-2042	12	9	given	give	VERB
ajrhss-2042	12	10	to	to	ADP
ajrhss-2042	12	11	waiting	wait	VERB
ajrhss-2042	12	12	environment	environment	NOUN
ajrhss-2042	12	13	and	and	CCONJ
ajrhss-2042	12	14	staff	staff	NOUN
ajrhss-2042	12	15	empathy	empathy	NOUN
ajrhss-2042	12	16	.	.	PUNCT
ajrhss-2042	13	1	customer	customer	NOUN
ajrhss-2042	13	2	engagement	engagement	NOUN
ajrhss-2042	13	3	,	,	PUNCT
ajrhss-2042	13	4	perceived	perceive	VERB
ajrhss-2042	13	5	waiting	waiting	NOUN
ajrhss-2042	13	6	time	time	NOUN
ajrhss-2042	13	7	,	,	PUNCT
ajrhss-2042	13	8	repeat	repeat	NOUN
ajrhss-2042	13	9	patronage	patronage	NOUN
ajrhss-2042	13	10	,	,	PUNCT
ajrhss-2042	13	11	staff	staff	NOUN
ajrhss-2042	13	12	empathy	empathy	NOUN
ajrhss-2042	13	13	,	,	PUNCT
ajrhss-2042	13	14	waiting	wait	VERB
ajrhss-2042	13	15	environment	environment	NOUN
ajrhss-2042	13	16	introduction	introduction	NOUN
ajrhss-2042	13	17	the	the	DET
ajrhss-2042	13	18	ability	ability	NOUN
ajrhss-2042	13	19	of	of	ADP
ajrhss-2042	13	20	modern	modern	ADJ
ajrhss-2042	13	21	business	business	NOUN
ajrhss-2042	13	22	to	to	PART
ajrhss-2042	13	23	satisfy	satisfy	VERB
ajrhss-2042	13	24	customers	customer	NOUN
ajrhss-2042	13	25	has	have	AUX
ajrhss-2042	13	26	increasingly	increasingly	ADV
ajrhss-2042	13	27	become	become	VERB
ajrhss-2042	13	28	more	more	ADV
ajrhss-2042	13	29	complex	complex	ADJ
ajrhss-2042	13	30	due	due	ADP
ajrhss-2042	13	31	to	to	ADP
ajrhss-2042	13	32	changes	change	NOUN
ajrhss-2042	13	33	in	in	ADP
ajrhss-2042	13	34	consumer	consumer	NOUN
ajrhss-2042	13	35	taste	taste	NOUN
ajrhss-2042	13	36	and	and	CCONJ
ajrhss-2042	13	37	development	development	NOUN
ajrhss-2042	13	38	in	in	ADP
ajrhss-2042	13	39	modern	modern	ADJ
ajrhss-2042	13	40	technology	technology	NOUN
ajrhss-2042	13	41	(	(	PUNCT
ajrhss-2042	13	42	tung	tung	PROPN
ajrhss-2042	13	43	et	et	PROPN
ajrhss-2042	13	44	al	al	PROPN
ajrhss-2042	13	45	.	.	PROPN
ajrhss-2042	13	46	,	,	PUNCT
ajrhss-2042	13	47	2019	2019	NUM
ajrhss-2042	13	48	;	;	PUNCT
ajrhss-2042	13	49	udeze	udeze	PROPN
ajrhss-2042	13	50	&	&	CCONJ
ajrhss-2042	13	51	oko	oko	PROPN
ajrhss-2042	13	52	,	,	PUNCT
ajrhss-2042	13	53	2020	2020	NUM
ajrhss-2042	13	54	)	)	PUNCT
ajrhss-2042	13	55	.	.	PUNCT
ajrhss-2042	14	1	this	this	DET
ajrhss-2042	14	2	reality	reality	NOUN
ajrhss-2042	14	3	is	be	AUX
ajrhss-2042	14	4	especially	especially	ADV
ajrhss-2042	14	5	predominant	predominant	ADJ
ajrhss-2042	14	6	in	in	ADP
ajrhss-2042	14	7	the	the	DET
ajrhss-2042	14	8	service	service	NOUN
ajrhss-2042	14	9	industry	industry	NOUN
ajrhss-2042	14	10	like	like	ADP
ajrhss-2042	14	11	fast	fast	ADJ
ajrhss-2042	14	12	food	food	NOUN
ajrhss-2042	14	13	restaurants	restaurant	NOUN
ajrhss-2042	14	14	whose	whose	DET
ajrhss-2042	14	15	american	american	ADJ
ajrhss-2042	14	16	journal	journal	NOUN
ajrhss-2042	14	17	of	of	ADP
ajrhss-2042	14	18	research	research	NOUN
ajrhss-2042	14	19	in	in	ADP
ajrhss-2042	14	20	humanities	humanity	NOUN
ajrhss-2042	14	21	and	and	CCONJ
ajrhss-2042	14	22	social	social	ADJ
ajrhss-2042	14	23	sciences	science	NOUN
ajrhss-2042	14	24	volume	volume	NOUN
ajrhss-2042	14	25	8	8	NUM
ajrhss-2042	14	26	,	,	PUNCT
ajrhss-2042	14	27	jan	jan	PROPN
ajrhss-2042	14	28	.	.	PROPN
ajrhss-2042	14	29	,	,	PUNCT
ajrhss-2042	14	30	2023	2023	NUM
ajrhss-2042	14	31	p	p	NOUN
ajrhss-2042	14	32	a	a	DET
ajrhss-2042	14	33	g	g	NOUN
ajrhss-2042	14	34	e	e	NOUN
ajrhss-2042	15	1	|	|	ADV
ajrhss-2042	15	2	100	100	NUM
ajrhss-2042	15	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	15	4	major	major	NOUN
ajrhss-2042	15	5	deliverable	deliverable	ADJ
ajrhss-2042	15	6	is	be	AUX
ajrhss-2042	15	7	to	to	PART
ajrhss-2042	15	8	provide	provide	VERB
ajrhss-2042	15	9	a	a	DET
ajrhss-2042	15	10	swift	swift	ADJ
ajrhss-2042	15	11	dining	dining	NOUN
ajrhss-2042	15	12	experience	experience	NOUN
ajrhss-2042	15	13	to	to	PART
ajrhss-2042	15	14	satisfy	satisfy	VERB
ajrhss-2042	15	15	customers	customer	NOUN
ajrhss-2042	15	16	’	'	PUNCT
ajrhss-2042	15	17	needs	need	NOUN
ajrhss-2042	15	18	(	(	PUNCT
ajrhss-2042	15	19	ndu	ndu	NOUN
ajrhss-2042	15	20	&	&	CCONJ
ajrhss-2042	15	21	iheanacho	iheanacho	NOUN
ajrhss-2042	15	22	,	,	PUNCT
ajrhss-2042	15	23	2018	2018	NUM
ajrhss-2042	15	24	)	)	PUNCT
ajrhss-2042	15	25	.	.	PUNCT
ajrhss-2042	16	1	modern	modern	ADJ
ajrhss-2042	16	2	fast	fast	ADJ
ajrhss-2042	16	3	food	food	NOUN
ajrhss-2042	16	4	businesses	business	NOUN
ajrhss-2042	16	5	can	can	AUX
ajrhss-2042	16	6	not	not	PART
ajrhss-2042	16	7	be	be	AUX
ajrhss-2042	16	8	considered	consider	VERB
ajrhss-2042	16	9	among	among	ADP
ajrhss-2042	16	10	the	the	DET
ajrhss-2042	16	11	successful	successful	ADJ
ajrhss-2042	16	12	unless	unless	SCONJ
ajrhss-2042	16	13	they	they	PRON
ajrhss-2042	16	14	develop	develop	VERB
ajrhss-2042	16	15	means	mean	VERB
ajrhss-2042	16	16	to	to	ADP
ajrhss-2042	16	17	reaching	reach	VERB
ajrhss-2042	16	18	and	and	CCONJ
ajrhss-2042	16	19	satisfying	satisfy	VERB
ajrhss-2042	16	20	their	their	PRON
ajrhss-2042	16	21	consumers	consumer	NOUN
ajrhss-2042	16	22	better	well	ADV
ajrhss-2042	16	23	than	than	ADP
ajrhss-2042	16	24	their	their	PRON
ajrhss-2042	16	25	rivals	rival	NOUN
ajrhss-2042	16	26	(	(	PUNCT
ajrhss-2042	16	27	aline	aline	PROPN
ajrhss-2042	16	28	et	et	PROPN
ajrhss-2042	16	29	al	al	PROPN
ajrhss-2042	16	30	.	.	PROPN
ajrhss-2042	16	31	,	,	PUNCT
ajrhss-2042	16	32	2019	2019	NUM
ajrhss-2042	16	33	;	;	PUNCT
ajrhss-2042	16	34	simiyu	simiyu	NOUN
ajrhss-2042	16	35	&	&	CCONJ
ajrhss-2042	16	36	makhamara	makhamara	PROPN
ajrhss-2042	16	37	,	,	PUNCT
ajrhss-2042	16	38	2020	2020	NUM
ajrhss-2042	16	39	)	)	PUNCT
ajrhss-2042	16	40	.	.	PUNCT
ajrhss-2042	17	1	this	this	PRON
ajrhss-2042	17	2	has	have	AUX
ajrhss-2042	17	3	occasioned	occasion	VERB
ajrhss-2042	17	4	the	the	DET
ajrhss-2042	17	5	need	need	NOUN
ajrhss-2042	17	6	for	for	SCONJ
ajrhss-2042	17	7	these	these	DET
ajrhss-2042	17	8	business	business	NOUN
ajrhss-2042	17	9	organisations	organisation	NOUN
ajrhss-2042	17	10	to	to	PART
ajrhss-2042	17	11	constantly	constantly	ADV
ajrhss-2042	17	12	monitor	monitor	VERB
ajrhss-2042	17	13	,	,	PUNCT
ajrhss-2042	17	14	analyse	analyse	NOUN
ajrhss-2042	17	15	and	and	CCONJ
ajrhss-2042	17	16	develop	develop	VERB
ajrhss-2042	17	17	innovative	innovative	ADJ
ajrhss-2042	17	18	ways	way	NOUN
ajrhss-2042	17	19	not	not	PART
ajrhss-2042	17	20	only	only	ADV
ajrhss-2042	17	21	to	to	PART
ajrhss-2042	17	22	capture	capture	VERB
ajrhss-2042	17	23	the	the	DET
ajrhss-2042	17	24	attention	attention	NOUN
ajrhss-2042	17	25	of	of	ADP
ajrhss-2042	17	26	consumers	consumer	NOUN
ajrhss-2042	17	27	but	but	CCONJ
ajrhss-2042	17	28	to	to	PART
ajrhss-2042	17	29	meet	meet	VERB
ajrhss-2042	17	30	and	and	CCONJ
ajrhss-2042	17	31	surpass	surpass	VERB
ajrhss-2042	17	32	their	their	PRON
ajrhss-2042	17	33	expectation	expectation	NOUN
ajrhss-2042	17	34	.	.	PUNCT
ajrhss-2042	18	1	kotler	kotler	PROPN
ajrhss-2042	18	2	and	and	CCONJ
ajrhss-2042	18	3	armstrong	armstrong	PROPN
ajrhss-2042	18	4	(	(	PUNCT
ajrhss-2042	18	5	2010	2010	NUM
ajrhss-2042	18	6	)	)	PUNCT
ajrhss-2042	18	7	provide	provide	VERB
ajrhss-2042	18	8	a	a	DET
ajrhss-2042	18	9	definition	definition	NOUN
ajrhss-2042	18	10	of	of	ADP
ajrhss-2042	18	11	customer	customer	NOUN
ajrhss-2042	18	12	satisfaction	satisfaction	NOUN
ajrhss-2042	18	13	as	as	ADP
ajrhss-2042	18	14	the	the	DET
ajrhss-2042	18	15	degree	degree	NOUN
ajrhss-2042	18	16	to	to	PART
ajrhss-2042	18	17	which	which	PRON
ajrhss-2042	18	18	the	the	DET
ajrhss-2042	18	19	purported	purport	VERB
ajrhss-2042	18	20	performance	performance	NOUN
ajrhss-2042	18	21	of	of	ADP
ajrhss-2042	18	22	a	a	DET
ajrhss-2042	18	23	product	product	NOUN
ajrhss-2042	18	24	or	or	CCONJ
ajrhss-2042	18	25	service	service	NOUN
ajrhss-2042	18	26	by	by	ADP
ajrhss-2042	18	27	the	the	DET
ajrhss-2042	18	28	consumer	consumer	NOUN
ajrhss-2042	18	29	aligns	align	VERB
ajrhss-2042	18	30	with	with	ADP
ajrhss-2042	18	31	their	their	PRON
ajrhss-2042	18	32	expectations	expectation	NOUN
ajrhss-2042	18	33	.	.	PUNCT
ajrhss-2042	19	1	scholars	scholar	NOUN
ajrhss-2042	19	2	(	(	PUNCT
ajrhss-2042	19	3	ademe	ademe	NOUN
ajrhss-2042	19	4	,	,	PUNCT
ajrhss-2042	19	5	2021	2021	NUM
ajrhss-2042	19	6	;	;	PUNCT
ajrhss-2042	19	7	horsfall	horsfall	PROPN
ajrhss-2042	19	8	&	&	CCONJ
ajrhss-2042	19	9	didia	didia	PROPN
ajrhss-2042	19	10	,	,	PUNCT
ajrhss-2042	19	11	2020	2020	NUM
ajrhss-2042	19	12	;	;	PUNCT
ajrhss-2042	19	13	ndu	ndu	NOUN
ajrhss-2042	19	14	,	,	PUNCT
ajrhss-2042	19	15	2018	2018	NUM
ajrhss-2042	19	16	;	;	PUNCT
ajrhss-2042	19	17	ndu	ndu	PROPN
ajrhss-2042	19	18	&	&	CCONJ
ajrhss-2042	19	19	iheanacho	iheanacho	PROPN
ajrhss-2042	19	20	,	,	PUNCT
ajrhss-2042	19	21	2018	2018	NUM
ajrhss-2042	19	22	)	)	PUNCT
ajrhss-2042	19	23	explained	explain	VERB
ajrhss-2042	19	24	that	that	SCONJ
ajrhss-2042	19	25	customers	customer	NOUN
ajrhss-2042	19	26	’	'	PUNCT
ajrhss-2042	19	27	satisfaction	satisfaction	NOUN
ajrhss-2042	19	28	is	be	AUX
ajrhss-2042	19	29	essential	essential	ADJ
ajrhss-2042	19	30	key	key	NOUN
ajrhss-2042	19	31	to	to	ADP
ajrhss-2042	19	32	having	have	VERB
ajrhss-2042	19	33	a	a	DET
ajrhss-2042	19	34	thriving	thrive	VERB
ajrhss-2042	19	35	fast	fast	ADJ
ajrhss-2042	19	36	food	food	NOUN
ajrhss-2042	19	37	business	business	NOUN
ajrhss-2042	19	38	due	due	ADP
ajrhss-2042	19	39	to	to	ADP
ajrhss-2042	19	40	its	its	PRON
ajrhss-2042	19	41	ability	ability	NOUN
ajrhss-2042	19	42	to	to	PART
ajrhss-2042	19	43	engender	engender	VERB
ajrhss-2042	19	44	repeat	repeat	NOUN
ajrhss-2042	19	45	purchase	purchase	NOUN
ajrhss-2042	19	46	and	and	CCONJ
ajrhss-2042	19	47	customers	customer	NOUN
ajrhss-2042	19	48	‘	'	PUNCT
ajrhss-2042	19	49	loyalty	loyalty	NOUN
ajrhss-2042	19	50	to	to	ADP
ajrhss-2042	19	51	organisation	organisation	NOUN
ajrhss-2042	19	52	.	.	PUNCT
ajrhss-2042	20	1	therefore	therefore	ADV
ajrhss-2042	20	2	,	,	PUNCT
ajrhss-2042	20	3	the	the	DET
ajrhss-2042	20	4	ability	ability	NOUN
ajrhss-2042	20	5	of	of	ADP
ajrhss-2042	20	6	fast	fast	ADJ
ajrhss-2042	20	7	food	food	NOUN
ajrhss-2042	20	8	centres	centre	NOUN
ajrhss-2042	20	9	(	(	PUNCT
ajrhss-2042	20	10	ffcs	ffc	NOUN
ajrhss-2042	20	11	)	)	PUNCT
ajrhss-2042	20	12	to	to	PART
ajrhss-2042	20	13	maintain	maintain	VERB
ajrhss-2042	20	14	and	and	CCONJ
ajrhss-2042	20	15	grow	grow	VERB
ajrhss-2042	20	16	their	their	PRON
ajrhss-2042	20	17	market	market	NOUN
ajrhss-2042	20	18	share	share	NOUN
ajrhss-2042	20	19	in	in	ADP
ajrhss-2042	20	20	today	today	NOUN
ajrhss-2042	20	21	's	's	PART
ajrhss-2042	20	22	competitive	competitive	ADJ
ajrhss-2042	20	23	climate	climate	NOUN
ajrhss-2042	20	24	relies	rely	VERB
ajrhss-2042	20	25	on	on	ADP
ajrhss-2042	20	26	their	their	PRON
ajrhss-2042	20	27	expertise	expertise	NOUN
ajrhss-2042	20	28	to	to	PART
ajrhss-2042	20	29	pinpoint	pinpoint	VERB
ajrhss-2042	20	30	avenues	avenue	NOUN
ajrhss-2042	20	31	to	to	ADP
ajrhss-2042	20	32	satisfying	satisfy	VERB
ajrhss-2042	20	33	their	their	PRON
ajrhss-2042	20	34	consumer	consumer	NOUN
ajrhss-2042	20	35	(	(	PUNCT
ajrhss-2042	20	36	satish	satish	PROPN
ajrhss-2042	20	37	&	&	CCONJ
ajrhss-2042	20	38	satich	satich	NOUN
ajrhss-2042	20	39	,	,	PUNCT
ajrhss-2042	20	40	2022	2022	NUM
ajrhss-2042	20	41	)	)	PUNCT
ajrhss-2042	20	42	amidst	amidst	ADP
ajrhss-2042	20	43	fierce	fierce	ADJ
ajrhss-2042	20	44	competition	competition	NOUN
ajrhss-2042	20	45	.	.	PUNCT
ajrhss-2042	21	1	one	one	NUM
ajrhss-2042	21	2	of	of	ADP
ajrhss-2042	21	3	such	such	ADJ
ajrhss-2042	21	4	avenues	avenue	NOUN
ajrhss-2042	21	5	to	to	ADP
ajrhss-2042	21	6	accomplishing	accomplish	VERB
ajrhss-2042	21	7	this	this	PRON
ajrhss-2042	21	8	might	might	AUX
ajrhss-2042	21	9	be	be	AUX
ajrhss-2042	21	10	effective	effective	ADJ
ajrhss-2042	21	11	waiting	waiting	NOUN
ajrhss-2042	21	12	-	-	PUNCT
ajrhss-2042	21	13	line	line	NOUN
ajrhss-2042	21	14	management	management	NOUN
ajrhss-2042	21	15	(	(	PUNCT
ajrhss-2042	21	16	kamau	kamau	NOUN
ajrhss-2042	21	17	,	,	PUNCT
ajrhss-2042	21	18	2012	2012	NUM
ajrhss-2042	21	19	;	;	PUNCT
ajrhss-2042	21	20	polas	pola	NOUN
ajrhss-2042	21	21	et	et	PROPN
ajrhss-2042	21	22	al	al	PROPN
ajrhss-2042	21	23	.	.	PROPN
ajrhss-2042	21	24	,	,	PUNCT
ajrhss-2042	21	25	2018	2018	NUM
ajrhss-2042	21	26	)	)	PUNCT
ajrhss-2042	21	27	.	.	PUNCT
ajrhss-2042	22	1	waiting	wait	VERB
ajrhss-2042	22	2	-	-	PUNCT
ajrhss-2042	22	3	line	line	NOUN
ajrhss-2042	22	4	management	management	NOUN
ajrhss-2042	22	5	within	within	ADP
ajrhss-2042	22	6	ffc	ffc	NOUN
ajrhss-2042	22	7	establishments	establishment	NOUN
ajrhss-2042	22	8	appears	appear	VERB
ajrhss-2042	22	9	to	to	PART
ajrhss-2042	22	10	be	be	AUX
ajrhss-2042	22	11	a	a	DET
ajrhss-2042	22	12	critical	critical	ADJ
ajrhss-2042	22	13	factor	factor	NOUN
ajrhss-2042	22	14	influencing	influence	VERB
ajrhss-2042	22	15	customer	customer	NOUN
ajrhss-2042	22	16	satisfaction	satisfaction	NOUN
ajrhss-2042	22	17	.	.	PUNCT
ajrhss-2042	23	1	the	the	DET
ajrhss-2042	23	2	nature	nature	NOUN
ajrhss-2042	23	3	of	of	ADP
ajrhss-2042	23	4	waiting	wait	VERB
ajrhss-2042	23	5	-	-	PUNCT
ajrhss-2042	23	6	lines	line	NOUN
ajrhss-2042	23	7	and	and	CCONJ
ajrhss-2042	23	8	the	the	DET
ajrhss-2042	23	9	efficiency	efficiency	NOUN
ajrhss-2042	23	10	with	with	ADP
ajrhss-2042	23	11	which	which	PRON
ajrhss-2042	23	12	they	they	PRON
ajrhss-2042	23	13	are	be	AUX
ajrhss-2042	23	14	managed	manage	VERB
ajrhss-2042	23	15	can	can	AUX
ajrhss-2042	23	16	significantly	significantly	ADV
ajrhss-2042	23	17	impact	impact	VERB
ajrhss-2042	23	18	the	the	DET
ajrhss-2042	23	19	overall	overall	ADJ
ajrhss-2042	23	20	dining	dining	NOUN
ajrhss-2042	23	21	experience	experience	NOUN
ajrhss-2042	23	22	and	and	CCONJ
ajrhss-2042	23	23	subsequently	subsequently	ADV
ajrhss-2042	23	24	,	,	PUNCT
ajrhss-2042	23	25	customer	customer	NOUN
ajrhss-2042	23	26	satisfaction	satisfaction	NOUN
ajrhss-2042	23	27	(	(	PUNCT
ajrhss-2042	23	28	smith	smith	PROPN
ajrhss-2042	23	29	et	et	PROPN
ajrhss-2042	23	30	al	al	PROPN
ajrhss-2042	23	31	.	.	PROPN
ajrhss-2042	23	32	,	,	PUNCT
ajrhss-2042	23	33	2018	2018	NUM
ajrhss-2042	23	34	)	)	PUNCT
ajrhss-2042	23	35	.	.	PUNCT
ajrhss-2042	24	1	while	while	SCONJ
ajrhss-2042	24	2	various	various	ADJ
ajrhss-2042	24	3	factors	factor	NOUN
ajrhss-2042	24	4	contribute	contribute	VERB
ajrhss-2042	24	5	to	to	ADP
ajrhss-2042	24	6	customer	customer	NOUN
ajrhss-2042	24	7	satisfaction	satisfaction	NOUN
ajrhss-2042	24	8	,	,	PUNCT
ajrhss-2042	24	9	the	the	DET
ajrhss-2042	24	10	waiting	wait	VERB
ajrhss-2042	24	11	-	-	PUNCT
ajrhss-2042	24	12	line	line	NOUN
ajrhss-2042	24	13	management	management	NOUN
ajrhss-2042	24	14	process	process	NOUN
ajrhss-2042	24	15	,	,	PUNCT
ajrhss-2042	24	16	involving	involve	VERB
ajrhss-2042	24	17	aspects	aspect	NOUN
ajrhss-2042	24	18	such	such	ADJ
ajrhss-2042	24	19	as	as	ADP
ajrhss-2042	24	20	customer	customer	NOUN
ajrhss-2042	24	21	engagement	engagement	NOUN
ajrhss-2042	24	22	,	,	PUNCT
ajrhss-2042	24	23	staff	staff	NOUN
ajrhss-2042	24	24	empathy	empathy	NOUN
ajrhss-2042	24	25	,	,	PUNCT
ajrhss-2042	24	26	and	and	CCONJ
ajrhss-2042	24	27	the	the	DET
ajrhss-2042	24	28	waiting	wait	VERB
ajrhss-2042	24	29	environment	environment	NOUN
ajrhss-2042	24	30	,	,	PUNCT
ajrhss-2042	24	31	emerges	emerge	VERB
ajrhss-2042	24	32	as	as	ADP
ajrhss-2042	24	33	a	a	DET
ajrhss-2042	24	34	focal	focal	ADJ
ajrhss-2042	24	35	point	point	NOUN
ajrhss-2042	24	36	in	in	ADP
ajrhss-2042	24	37	determining	determine	VERB
ajrhss-2042	24	38	the	the	DET
ajrhss-2042	24	39	overall	overall	ADJ
ajrhss-2042	24	40	quality	quality	NOUN
ajrhss-2042	24	41	of	of	ADP
ajrhss-2042	24	42	service	service	NOUN
ajrhss-2042	24	43	delivery	delivery	NOUN
ajrhss-2042	24	44	in	in	ADP
ajrhss-2042	24	45	ffcs	ffc	NOUN
ajrhss-2042	24	46	(	(	PUNCT
ajrhss-2042	24	47	parasuraman	parasuraman	NOUN
ajrhss-2042	24	48	et	et	PROPN
ajrhss-2042	24	49	al	al	PROPN
ajrhss-2042	24	50	.	.	PROPN
ajrhss-2042	24	51	,	,	PUNCT
ajrhss-2042	24	52	1988	1988	NUM
ajrhss-2042	24	53	)	)	PUNCT
ajrhss-2042	24	54	.	.	PUNCT
ajrhss-2042	25	1	unfortunately	unfortunately	ADV
ajrhss-2042	25	2	,	,	PUNCT
ajrhss-2042	25	3	this	this	PRON
ajrhss-2042	25	4	has	have	AUX
ajrhss-2042	25	5	not	not	PART
ajrhss-2042	25	6	been	be	AUX
ajrhss-2042	25	7	largely	largely	ADV
ajrhss-2042	25	8	explored	explore	VERB
ajrhss-2042	25	9	in	in	ADP
ajrhss-2042	25	10	literatures	literature	NOUN
ajrhss-2042	25	11	;	;	PUNCT
ajrhss-2042	25	12	especially	especially	ADV
ajrhss-2042	25	13	within	within	ADP
ajrhss-2042	25	14	the	the	DET
ajrhss-2042	25	15	context	context	NOUN
ajrhss-2042	25	16	of	of	ADP
ajrhss-2042	25	17	ffcs	ffc	NOUN
ajrhss-2042	25	18	in	in	ADP
ajrhss-2042	25	19	rivers	river	NOUN
ajrhss-2042	25	20	state	state	NOUN
ajrhss-2042	25	21	.	.	PUNCT
ajrhss-2042	26	1	this	this	PRON
ajrhss-2042	26	2	obviously	obviously	ADV
ajrhss-2042	26	3	has	have	AUX
ajrhss-2042	26	4	created	create	VERB
ajrhss-2042	26	5	a	a	DET
ajrhss-2042	26	6	gap	gap	NOUN
ajrhss-2042	26	7	which	which	PRON
ajrhss-2042	26	8	this	this	DET
ajrhss-2042	26	9	study	study	NOUN
ajrhss-2042	26	10	seeks	seek	VERB
ajrhss-2042	26	11	to	to	PART
ajrhss-2042	26	12	address	address	VERB
ajrhss-2042	26	13	.	.	PUNCT
ajrhss-2042	27	1	previous	previous	ADJ
ajrhss-2042	27	2	studies	study	NOUN
ajrhss-2042	27	3	on	on	ADP
ajrhss-2042	27	4	customers	customer	NOUN
ajrhss-2042	27	5	’	'	PUNCT
ajrhss-2042	27	6	satisfaction	satisfaction	NOUN
ajrhss-2042	27	7	and	and	CCONJ
ajrhss-2042	27	8	repeat	repeat	NOUN
ajrhss-2042	27	9	purchase	purchase	NOUN
ajrhss-2042	27	10	behaviour	behaviour	NOUN
ajrhss-2042	27	11	in	in	ADP
ajrhss-2042	27	12	fast	fast	ADJ
ajrhss-2042	27	13	food	food	NOUN
ajrhss-2042	27	14	establishments	establishment	NOUN
ajrhss-2042	27	15	have	have	AUX
ajrhss-2042	27	16	been	be	AUX
ajrhss-2042	27	17	centrally	centrally	ADV
ajrhss-2042	27	18	focused	focus	VERB
ajrhss-2042	27	19	on	on	ADP
ajrhss-2042	27	20	service	service	NOUN
ajrhss-2042	27	21	/	/	SYM
ajrhss-2042	27	22	product	product	NOUN
ajrhss-2042	27	23	quality	quality	NOUN
ajrhss-2042	27	24	(	(	PUNCT
ajrhss-2042	27	25	ndu	ndu	NOUN
ajrhss-2042	27	26	,	,	PUNCT
ajrhss-2042	27	27	2018	2018	NUM
ajrhss-2042	27	28	;	;	PUNCT
ajrhss-2042	27	29	ndu	ndu	PROPN
ajrhss-2042	27	30	&	&	CCONJ
ajrhss-2042	27	31	iheanacho	iheanacho	PROPN
ajrhss-2042	27	32	,	,	PUNCT
ajrhss-2042	27	33	2018	2018	NUM
ajrhss-2042	27	34	)	)	PUNCT
ajrhss-2042	27	35	;	;	PUNCT
ajrhss-2042	27	36	strategic	strategic	ADJ
ajrhss-2042	27	37	positioning	positioning	NOUN
ajrhss-2042	27	38	and	and	CCONJ
ajrhss-2042	27	39	marketing	marketing	NOUN
ajrhss-2042	27	40	(	(	PUNCT
ajrhss-2042	27	41	ademe	ademe	NOUN
ajrhss-2042	27	42	,	,	PUNCT
ajrhss-2042	27	43	2021	2021	NUM
ajrhss-2042	27	44	;	;	PUNCT
ajrhss-2042	27	45	ejiogu	ejiogu	NOUN
ajrhss-2042	27	46	et	et	PROPN
ajrhss-2042	27	47	al	al	PROPN
ajrhss-2042	27	48	.	.	PROPN
ajrhss-2042	27	49	,	,	PUNCT
ajrhss-2042	27	50	2024	2024	NUM
ajrhss-2042	27	51	)	)	PUNCT
ajrhss-2042	27	52	,	,	PUNCT
ajrhss-2042	27	53	food	food	NOUN
ajrhss-2042	27	54	quality	quality	NOUN
ajrhss-2042	27	55	(	(	PUNCT
ajrhss-2042	27	56	ezema	ezema	NOUN
ajrhss-2042	27	57	-	-	PUNCT
ajrhss-2042	27	58	kalu	kalu	PROPN
ajrhss-2042	27	59	&	&	CCONJ
ajrhss-2042	27	60	onuoha	onuoha	PROPN
ajrhss-2042	27	61	,	,	PUNCT
ajrhss-2042	27	62	2018	2018	NUM
ajrhss-2042	27	63	;	;	PUNCT
ajrhss-2042	27	64	horsefall	horsefall	PROPN
ajrhss-2042	27	65	&	&	CCONJ
ajrhss-2042	27	66	didia	didia	PROPN
ajrhss-2042	27	67	,	,	PUNCT
ajrhss-2042	27	68	2020	2020	NUM
ajrhss-2042	27	69	)	)	PUNCT
ajrhss-2042	27	70	amongst	amongst	ADP
ajrhss-2042	27	71	others	other	NOUN
ajrhss-2042	27	72	.	.	PUNCT
ajrhss-2042	28	1	a	a	DET
ajrhss-2042	28	2	few	few	ADJ
ajrhss-2042	28	3	studies	study	NOUN
ajrhss-2042	28	4	that	that	PRON
ajrhss-2042	28	5	have	have	AUX
ajrhss-2042	28	6	considered	consider	VERB
ajrhss-2042	28	7	this	this	DET
ajrhss-2042	28	8	discussion	discussion	NOUN
ajrhss-2042	28	9	were	be	AUX
ajrhss-2042	28	10	domiciled	domicile	VERB
ajrhss-2042	28	11	in	in	ADP
ajrhss-2042	28	12	other	other	ADJ
ajrhss-2042	28	13	industries	industry	NOUN
ajrhss-2042	28	14	like	like	ADP
ajrhss-2042	28	15	banking	banking	NOUN
ajrhss-2042	28	16	sector	sector	NOUN
ajrhss-2042	28	17	and	and	CCONJ
ajrhss-2042	28	18	outside	outside	ADP
ajrhss-2042	28	19	nigeria	nigeria	PROPN
ajrhss-2042	28	20	(	(	PUNCT
ajrhss-2042	28	21	kamauo	kamauo	PROPN
ajrhss-2042	28	22	,	,	PUNCT
ajrhss-2042	28	23	2012	2012	NUM
ajrhss-2042	28	24	;	;	PUNCT
ajrhss-2042	28	25	polas	pola	NOUN
ajrhss-2042	28	26	et	et	PROPN
ajrhss-2042	28	27	al	al	PROPN
ajrhss-2042	28	28	.	.	PROPN
ajrhss-2042	28	29	,	,	PUNCT
ajrhss-2042	28	30	2018	2018	NUM
ajrhss-2042	28	31	)	)	PUNCT
ajrhss-2042	28	32	.	.	PUNCT
ajrhss-2042	29	1	it	it	PRON
ajrhss-2042	29	2	is	be	AUX
ajrhss-2042	29	3	noteworthy	noteworthy	ADJ
ajrhss-2042	29	4	to	to	PART
ajrhss-2042	29	5	mention	mention	VERB
ajrhss-2042	29	6	that	that	SCONJ
ajrhss-2042	29	7	the	the	DET
ajrhss-2042	29	8	urgent	urgent	ADJ
ajrhss-2042	29	9	need	need	NOUN
ajrhss-2042	29	10	to	to	PART
ajrhss-2042	29	11	conduct	conduct	VERB
ajrhss-2042	29	12	a	a	DET
ajrhss-2042	29	13	study	study	NOUN
ajrhss-2042	29	14	of	of	ADP
ajrhss-2042	29	15	this	this	DET
ajrhss-2042	29	16	nature	nature	NOUN
ajrhss-2042	29	17	in	in	ADP
ajrhss-2042	29	18	fast	fast	ADJ
ajrhss-2042	29	19	food	food	NOUN
ajrhss-2042	29	20	establishments	establishment	NOUN
ajrhss-2042	29	21	is	be	AUX
ajrhss-2042	29	22	imminent	imminent	ADJ
ajrhss-2042	29	23	,	,	PUNCT
ajrhss-2042	29	24	especially	especially	ADV
ajrhss-2042	29	25	within	within	ADP
ajrhss-2042	29	26	the	the	DET
ajrhss-2042	29	27	competitive	competitive	ADJ
ajrhss-2042	29	28	landscape	landscape	NOUN
ajrhss-2042	29	29	of	of	ADP
ajrhss-2042	29	30	rivers	river	NOUN
ajrhss-2042	29	31	state	state	PROPN
ajrhss-2042	29	32	,	,	PUNCT
ajrhss-2042	29	33	nigeria	nigeria	PROPN
ajrhss-2042	29	34	,	,	PUNCT
ajrhss-2042	29	35	where	where	SCONJ
ajrhss-2042	29	36	a	a	DET
ajrhss-2042	29	37	burgeoning	burgeon	VERB
ajrhss-2042	29	38	population	population	NOUN
ajrhss-2042	29	39	demands	demand	VERB
ajrhss-2042	29	40	swift	swift	ADJ
ajrhss-2042	29	41	and	and	CCONJ
ajrhss-2042	29	42	efficient	efficient	ADJ
ajrhss-2042	29	43	services	service	NOUN
ajrhss-2042	29	44	from	from	ADP
ajrhss-2042	29	45	ffcs	ffc	NOUN
ajrhss-2042	29	46	.	.	PUNCT
ajrhss-2042	30	1	this	this	DET
ajrhss-2042	30	2	study	study	NOUN
ajrhss-2042	30	3	therefore	therefore	ADV
ajrhss-2042	30	4	sought	seek	VERB
ajrhss-2042	30	5	to	to	PART
ajrhss-2042	30	6	champion	champion	VERB
ajrhss-2042	30	7	this	this	DET
ajrhss-2042	30	8	course	course	NOUN
ajrhss-2042	30	9	by	by	ADP
ajrhss-2042	30	10	investigating	investigate	VERB
ajrhss-2042	30	11	the	the	DET
ajrhss-2042	30	12	relationship	relationship	NOUN
ajrhss-2042	30	13	between	between	ADP
ajrhss-2042	30	14	waiting	wait	VERB
ajrhss-2042	30	15	-	-	PUNCT
ajrhss-2042	30	16	line	line	NOUN
ajrhss-2042	30	17	management	management	NOUN
ajrhss-2042	30	18	and	and	CCONJ
ajrhss-2042	30	19	repeat	repeat	NOUN
ajrhss-2042	30	20	patronage	patronage	NOUN
ajrhss-2042	30	21	in	in	ADP
ajrhss-2042	30	22	the	the	DET
ajrhss-2042	30	23	context	context	NOUN
ajrhss-2042	30	24	of	of	ADP
ajrhss-2042	30	25	fast	fast	ADJ
ajrhss-2042	30	26	food	food	NOUN
ajrhss-2042	30	27	centres	centre	NOUN
ajrhss-2042	30	28	in	in	ADP
ajrhss-2042	30	29	rivers	river	NOUN
ajrhss-2042	30	30	state	state	NOUN
ajrhss-2042	30	31	.	.	PUNCT
ajrhss-2042	31	1	the	the	DET
ajrhss-2042	31	2	problem	problem	NOUN
ajrhss-2042	31	3	of	of	ADP
ajrhss-2042	31	4	sales	sale	NOUN
ajrhss-2042	31	5	growth	growth	NOUN
ajrhss-2042	31	6	and	and	CCONJ
ajrhss-2042	31	7	repeat	repeat	NOUN
ajrhss-2042	31	8	patronage	patronage	NOUN
ajrhss-2042	31	9	has	have	AUX
ajrhss-2042	31	10	continued	continue	VERB
ajrhss-2042	31	11	to	to	PART
ajrhss-2042	31	12	plague	plague	VERB
ajrhss-2042	31	13	operations	operation	NOUN
ajrhss-2042	31	14	leaders	leader	NOUN
ajrhss-2042	31	15	of	of	ADP
ajrhss-2042	31	16	ffcs	ffc	NOUN
ajrhss-2042	31	17	in	in	ADP
ajrhss-2042	31	18	rivers	river	NOUN
ajrhss-2042	31	19	state	state	NOUN
ajrhss-2042	31	20	.	.	PUNCT
ajrhss-2042	32	1	the	the	DET
ajrhss-2042	32	2	industry	industry	NOUN
ajrhss-2042	32	3	has	have	AUX
ajrhss-2042	32	4	experienced	experience	VERB
ajrhss-2042	32	5	numerous	numerous	ADJ
ajrhss-2042	32	6	instances	instance	NOUN
ajrhss-2042	32	7	of	of	ADP
ajrhss-2042	32	8	customer	customer	NOUN
ajrhss-2042	32	9	discontentment	discontentment	NOUN
ajrhss-2042	32	10	,	,	PUNCT
ajrhss-2042	32	11	which	which	PRON
ajrhss-2042	32	12	in	in	ADP
ajrhss-2042	32	13	severe	severe	ADJ
ajrhss-2042	32	14	circumstances	circumstance	NOUN
ajrhss-2042	32	15	have	have	AUX
ajrhss-2042	32	16	resulted	result	VERB
ajrhss-2042	32	17	to	to	ADP
ajrhss-2042	32	18	substantial	substantial	ADJ
ajrhss-2042	32	19	customer	customer	NOUN
ajrhss-2042	32	20	attrition	attrition	NOUN
ajrhss-2042	32	21	,	,	PUNCT
ajrhss-2042	32	22	outlet	outlet	NOUN
ajrhss-2042	32	23	closures	closure	NOUN
ajrhss-2042	32	24	,	,	PUNCT
ajrhss-2042	32	25	or	or	CCONJ
ajrhss-2042	32	26	even	even	ADV
ajrhss-2042	32	27	the	the	DET
ajrhss-2042	32	28	liquidation	liquidation	NOUN
ajrhss-2042	32	29	of	of	ADP
ajrhss-2042	32	30	ffc	ffc	PROPN
ajrhss-2042	32	31	brands	brands	PROPN
ajrhss-2042	32	32	(	(	PUNCT
ajrhss-2042	32	33	ndu	ndu	NOUN
ajrhss-2042	32	34	&	&	CCONJ
ajrhss-2042	32	35	iheanacho	iheanacho	NOUN
ajrhss-2042	32	36	,	,	PUNCT
ajrhss-2042	32	37	2018	2018	NUM
ajrhss-2042	32	38	)	)	PUNCT
ajrhss-2042	32	39	.	.	PUNCT
ajrhss-2042	33	1	this	this	DET
ajrhss-2042	33	2	rate	rate	NOUN
ajrhss-2042	33	3	of	of	ADP
ajrhss-2042	33	4	business	business	NOUN
ajrhss-2042	33	5	failure	failure	NOUN
ajrhss-2042	33	6	and	and	CCONJ
ajrhss-2042	33	7	collapse	collapse	NOUN
ajrhss-2042	33	8	of	of	ADP
ajrhss-2042	33	9	ffcs	ffc	NOUN
ajrhss-2042	33	10	in	in	ADP
ajrhss-2042	33	11	rivers	river	NOUN
ajrhss-2042	33	12	state	state	NOUN
ajrhss-2042	33	13	is	be	AUX
ajrhss-2042	33	14	quite	quite	ADV
ajrhss-2042	33	15	alarming	alarming	ADJ
ajrhss-2042	33	16	with	with	ADP
ajrhss-2042	33	17	notable	notable	ADJ
ajrhss-2042	33	18	instances	instance	NOUN
ajrhss-2042	33	19	form	form	VERB
ajrhss-2042	33	20	big	big	ADJ
ajrhss-2042	33	21	fast	fast	ADJ
ajrhss-2042	33	22	food	food	NOUN
ajrhss-2042	33	23	brands	brand	NOUN
ajrhss-2042	33	24	like	like	ADP
ajrhss-2042	33	25	mr	mr	PROPN
ajrhss-2042	33	26	biggs	biggs	PROPN
ajrhss-2042	33	27	and	and	CCONJ
ajrhss-2042	33	28	sizzler	sizzler	NOUN
ajrhss-2042	33	29	.	.	PUNCT
ajrhss-2042	34	1	these	these	PRON
ajrhss-2042	34	2	once	once	ADV
ajrhss-2042	34	3	bubbling	bubble	VERB
ajrhss-2042	34	4	fast	fast	ADJ
ajrhss-2042	34	5	food	food	NOUN
ajrhss-2042	34	6	centres	centre	NOUN
ajrhss-2042	34	7	have	have	AUX
ajrhss-2042	34	8	shut	shut	VERB
ajrhss-2042	34	9	down	down	ADP
ajrhss-2042	34	10	most	most	ADJ
ajrhss-2042	34	11	of	of	ADP
ajrhss-2042	34	12	their	their	PRON
ajrhss-2042	34	13	outlets	outlet	NOUN
ajrhss-2042	34	14	(	(	PUNCT
ajrhss-2042	34	15	daily	daily	PROPN
ajrhss-2042	34	16	trust	trust	NOUN
ajrhss-2042	34	17	,	,	PUNCT
ajrhss-2042	34	18	2017	2017	NUM
ajrhss-2042	34	19	;	;	PUNCT
ajrhss-2042	34	20	ndu	ndu	PROPN
ajrhss-2042	34	21	&	&	CCONJ
ajrhss-2042	34	22	iheanacho	iheanacho	PROPN
ajrhss-2042	34	23	,	,	PUNCT
ajrhss-2042	34	24	2018	2018	NUM
ajrhss-2042	34	25	)	)	PUNCT
ajrhss-2042	34	26	while	while	SCONJ
ajrhss-2042	34	27	the	the	DET
ajrhss-2042	34	28	existing	exist	VERB
ajrhss-2042	34	29	ones	one	NOUN
ajrhss-2042	34	30	are	be	AUX
ajrhss-2042	34	31	just	just	ADV
ajrhss-2042	34	32	trying	try	VERB
ajrhss-2042	34	33	to	to	PART
ajrhss-2042	34	34	survive	survive	VERB
ajrhss-2042	34	35	.	.	PUNCT
ajrhss-2042	35	1	other	other	ADJ
ajrhss-2042	35	2	brands	brand	NOUN
ajrhss-2042	35	3	that	that	PRON
ajrhss-2042	35	4	have	have	VERB
ajrhss-2042	35	5	similar	similar	ADJ
ajrhss-2042	35	6	experiences	experience	NOUN
ajrhss-2042	35	7	include	include	VERB
ajrhss-2042	35	8	joewenedy	joewenedy	PROPN
ajrhss-2042	35	9	,	,	PUNCT
ajrhss-2042	35	10	wendy	wendy	PROPN
ajrhss-2042	35	11	and	and	CCONJ
ajrhss-2042	35	12	native	native	ADJ
ajrhss-2042	35	13	fingers	finger	NOUN
ajrhss-2042	35	14	.	.	PUNCT
ajrhss-2042	36	1	the	the	DET
ajrhss-2042	36	2	trajectory	trajectory	NOUN
ajrhss-2042	36	3	is	be	AUX
ajrhss-2042	36	4	undesirable	undesirable	ADJ
ajrhss-2042	36	5	;	;	PUNCT
ajrhss-2042	36	6	it	it	PRON
ajrhss-2042	36	7	could	could	AUX
ajrhss-2042	36	8	further	far	ADV
ajrhss-2042	36	9	deepen	deepen	VERB
ajrhss-2042	36	10	the	the	DET
ajrhss-2042	36	11	problem	problem	NOUN
ajrhss-2042	36	12	of	of	ADP
ajrhss-2042	36	13	unemployment	unemployment	NOUN
ajrhss-2042	36	14	and	and	CCONJ
ajrhss-2042	36	15	insecurity	insecurity	NOUN
ajrhss-2042	36	16	.	.	PUNCT
ajrhss-2042	37	1	this	this	PRON
ajrhss-2042	37	2	could	could	AUX
ajrhss-2042	37	3	also	also	ADV
ajrhss-2042	37	4	discourage	discourage	VERB
ajrhss-2042	37	5	potential	potential	ADJ
ajrhss-2042	37	6	investors	investor	NOUN
ajrhss-2042	37	7	that	that	PRON
ajrhss-2042	37	8	may	may	AUX
ajrhss-2042	37	9	be	be	AUX
ajrhss-2042	37	10	considering	consider	VERB
ajrhss-2042	37	11	delving	delve	VERB
ajrhss-2042	37	12	into	into	ADP
ajrhss-2042	37	13	fast	fast	ADJ
ajrhss-2042	37	14	food	food	NOUN
ajrhss-2042	37	15	business	business	NOUN
ajrhss-2042	37	16	.	.	PUNCT
ajrhss-2042	38	1	another	another	DET
ajrhss-2042	38	2	notable	notable	ADJ
ajrhss-2042	38	3	problem	problem	NOUN
ajrhss-2042	38	4	observed	observe	VERB
ajrhss-2042	38	5	is	be	AUX
ajrhss-2042	38	6	the	the	DET
ajrhss-2042	38	7	poor	poor	ADJ
ajrhss-2042	38	8	attitude	attitude	NOUN
ajrhss-2042	38	9	of	of	ADP
ajrhss-2042	38	10	employees	employee	NOUN
ajrhss-2042	38	11	in	in	ADP
ajrhss-2042	38	12	fast	fast	ADJ
ajrhss-2042	38	13	food	food	NOUN
ajrhss-2042	38	14	restaurants	restaurant	NOUN
ajrhss-2042	38	15	.	.	PUNCT
ajrhss-2042	39	1	many	many	ADJ
ajrhss-2042	39	2	at	at	ADP
ajrhss-2042	39	3	time	time	NOUN
ajrhss-2042	39	4	they	they	PRON
ajrhss-2042	39	5	fail	fail	VERB
ajrhss-2042	39	6	to	to	PART
ajrhss-2042	39	7	treat	treat	VERB
ajrhss-2042	39	8	american	american	ADJ
ajrhss-2042	39	9	journal	journal	PROPN
ajrhss-2042	39	10	of	of	ADP
ajrhss-2042	39	11	research	research	NOUN
ajrhss-2042	39	12	in	in	ADP
ajrhss-2042	39	13	humanities	humanity	NOUN
ajrhss-2042	39	14	and	and	CCONJ
ajrhss-2042	39	15	social	social	ADJ
ajrhss-2042	39	16	sciences	science	NOUN
ajrhss-2042	39	17	volume	volume	NOUN
ajrhss-2042	39	18	8	8	NUM
ajrhss-2042	39	19	,	,	PUNCT
ajrhss-2042	39	20	jan	jan	PROPN
ajrhss-2042	39	21	.	.	PROPN
ajrhss-2042	39	22	,	,	PUNCT
ajrhss-2042	39	23	2023	2023	NUM
ajrhss-2042	39	24	p	p	NOUN
ajrhss-2042	39	25	a	a	DET
ajrhss-2042	39	26	g	g	NOUN
ajrhss-2042	39	27	e	e	NOUN
ajrhss-2042	39	28	|	|	ADV
ajrhss-2042	39	29	101	101	NUM
ajrhss-2042	39	30	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-2042	39	31	customers	customer	NOUN
ajrhss-2042	39	32	with	with	ADP
ajrhss-2042	39	33	empathy	empathy	NOUN
ajrhss-2042	39	34	,	,	PUNCT
ajrhss-2042	39	35	respect	respect	NOUN
ajrhss-2042	39	36	and	and	CCONJ
ajrhss-2042	39	37	concern	concern	NOUN
ajrhss-2042	39	38	.	.	PUNCT
ajrhss-2042	40	1	the	the	DET
ajrhss-2042	40	2	level	level	NOUN
ajrhss-2042	40	3	of	of	ADP
ajrhss-2042	40	4	customer	customer	NOUN
ajrhss-2042	40	5	engagement	engagement	NOUN
ajrhss-2042	40	6	is	be	AUX
ajrhss-2042	40	7	still	still	ADV
ajrhss-2042	40	8	abysmally	abysmally	ADV
ajrhss-2042	40	9	poor	poor	ADJ
ajrhss-2042	40	10	.	.	PUNCT
ajrhss-2042	41	1	also	also	ADV
ajrhss-2042	41	2	the	the	DET
ajrhss-2042	41	3	waiting	wait	VERB
ajrhss-2042	41	4	environments	environment	NOUN
ajrhss-2042	41	5	of	of	ADP
ajrhss-2042	41	6	many	many	ADJ
ajrhss-2042	41	7	fast	fast	ADJ
ajrhss-2042	41	8	food	food	NOUN
ajrhss-2042	41	9	centres	centre	NOUN
ajrhss-2042	41	10	,	,	PUNCT
ajrhss-2042	41	11	particularly	particularly	ADV
ajrhss-2042	41	12	eating	eat	VERB
ajrhss-2042	41	13	areas	area	NOUN
ajrhss-2042	41	14	are	be	AUX
ajrhss-2042	41	15	sometime	sometime	ADV
ajrhss-2042	41	16	not	not	PART
ajrhss-2042	41	17	well	well	ADV
ajrhss-2042	41	18	kempt	kempt	ADJ
ajrhss-2042	41	19	.	.	PUNCT
ajrhss-2042	42	1	this	this	DET
ajrhss-2042	42	2	experience	experience	NOUN
ajrhss-2042	42	3	particularly	particularly	ADV
ajrhss-2042	42	4	discourages	discourage	VERB
ajrhss-2042	42	5	customers	customer	NOUN
ajrhss-2042	42	6	from	from	ADP
ajrhss-2042	42	7	waiting	wait	VERB
ajrhss-2042	42	8	patiently	patiently	ADV
ajrhss-2042	42	9	for	for	ADP
ajrhss-2042	42	10	their	their	PRON
ajrhss-2042	42	11	services	service	NOUN
ajrhss-2042	42	12	.	.	PUNCT
ajrhss-2042	43	1	it	it	PRON
ajrhss-2042	43	2	is	be	AUX
ajrhss-2042	43	3	important	important	ADJ
ajrhss-2042	43	4	to	to	PART
ajrhss-2042	43	5	remember	remember	VERB
ajrhss-2042	43	6	that	that	SCONJ
ajrhss-2042	43	7	service	service	NOUN
ajrhss-2042	43	8	providers	provider	NOUN
ajrhss-2042	43	9	risk	risk	VERB
ajrhss-2042	43	10	losing	lose	VERB
ajrhss-2042	43	11	clients	client	NOUN
ajrhss-2042	43	12	when	when	SCONJ
ajrhss-2042	43	13	their	their	PRON
ajrhss-2042	43	14	expectations	expectation	NOUN
ajrhss-2042	43	15	are	be	AUX
ajrhss-2042	43	16	not	not	PART
ajrhss-2042	43	17	fulfilled	fulfil	VERB
ajrhss-2042	43	18	;	;	PUNCT
ajrhss-2042	43	19	as	as	SCONJ
ajrhss-2042	43	20	customers	customer	NOUN
ajrhss-2042	43	21	often	often	ADV
ajrhss-2042	43	22	do	do	AUX
ajrhss-2042	43	23	not	not	PART
ajrhss-2042	43	24	like	like	VERB
ajrhss-2042	43	25	a	a	DET
ajrhss-2042	43	26	long	long	ADJ
ajrhss-2042	43	27	waiting	waiting	NOUN
ajrhss-2042	43	28	-	-	PUNCT
ajrhss-2042	43	29	time	time	NOUN
ajrhss-2042	43	30	.	.	PUNCT
ajrhss-2042	44	1	since	since	SCONJ
ajrhss-2042	44	2	no	no	DET
ajrhss-2042	44	3	ffc	ffc	NOUN
ajrhss-2042	44	4	manager	manager	NOUN
ajrhss-2042	44	5	likes	like	VERB
ajrhss-2042	44	6	to	to	PART
ajrhss-2042	44	7	see	see	VERB
ajrhss-2042	44	8	her	her	PRON
ajrhss-2042	44	9	customer	customer	NOUN
ajrhss-2042	44	10	list	list	NOUN
ajrhss-2042	44	11	dwindle	dwindle	NOUN
ajrhss-2042	44	12	,	,	PUNCT
ajrhss-2042	44	13	onus	onus	NOUN
ajrhss-2042	44	14	is	be	AUX
ajrhss-2042	44	15	therefore	therefore	ADV
ajrhss-2042	44	16	on	on	ADP
ajrhss-2042	44	17	ffc	ffc	NOUN
ajrhss-2042	44	18	operations	operation	NOUN
ajrhss-2042	44	19	managers	manager	NOUN
ajrhss-2042	44	20	to	to	PART
ajrhss-2042	44	21	guarantee	guarantee	VERB
ajrhss-2042	44	22	that	that	SCONJ
ajrhss-2042	44	23	service	service	NOUN
ajrhss-2042	44	24	delivery	delivery	NOUN
ajrhss-2042	44	25	lives	live	VERB
ajrhss-2042	44	26	up	up	ADP
ajrhss-2042	44	27	to	to	ADP
ajrhss-2042	44	28	client	client	NOUN
ajrhss-2042	44	29	expectations	expectation	NOUN
ajrhss-2042	44	30	.	.	PUNCT
ajrhss-2042	45	1	this	this	DET
ajrhss-2042	45	2	study	study	NOUN
ajrhss-2042	45	3	therefore	therefore	ADV
ajrhss-2042	45	4	sought	seek	VERB
ajrhss-2042	45	5	to	to	PART
ajrhss-2042	45	6	address	address	VERB
ajrhss-2042	45	7	these	these	DET
ajrhss-2042	45	8	challenges	challenge	NOUN
ajrhss-2042	45	9	examining	examine	VERB
ajrhss-2042	45	10	how	how	SCONJ
ajrhss-2042	45	11	managers	manager	NOUN
ajrhss-2042	45	12	of	of	ADP
ajrhss-2042	45	13	ffcs	ffc	NOUN
ajrhss-2042	45	14	can	can	AUX
ajrhss-2042	45	15	engender	engender	VERB
ajrhss-2042	45	16	customer	customer	NOUN
ajrhss-2042	45	17	’s	’s	PART
ajrhss-2042	45	18	repeat	repeat	NOUN
ajrhss-2042	45	19	patronage	patronage	NOUN
ajrhss-2042	45	20	through	through	ADP
ajrhss-2042	45	21	effective	effective	ADJ
ajrhss-2042	45	22	waiting	waiting	NOUN
ajrhss-2042	45	23	-	-	PUNCT
ajrhss-2042	45	24	line	line	NOUN
ajrhss-2042	45	25	management	management	NOUN
ajrhss-2042	45	26	.	.	PUNCT
ajrhss-2042	46	1	to	to	ADP
ajrhss-2042	46	2	this	this	DET
ajrhss-2042	46	3	end	end	NOUN
ajrhss-2042	46	4	,	,	PUNCT
ajrhss-2042	46	5	the	the	DET
ajrhss-2042	46	6	dimensions	dimension	NOUN
ajrhss-2042	46	7	of	of	ADP
ajrhss-2042	46	8	waiting	wait	VERB
ajrhss-2042	46	9	-	-	PUNCT
ajrhss-2042	46	10	line	line	NOUN
ajrhss-2042	46	11	management	management	NOUN
ajrhss-2042	46	12	as	as	SCONJ
ajrhss-2042	46	13	itemized	itemize	VERB
ajrhss-2042	46	14	by	by	ADP
ajrhss-2042	46	15	parasuraman	parasuraman	NOUN
ajrhss-2042	46	16	et	et	PROPN
ajrhss-2042	46	17	al	al	PROPN
ajrhss-2042	46	18	(	(	PUNCT
ajrhss-2042	46	19	1988	1988	NUM
ajrhss-2042	46	20	)	)	PUNCT
ajrhss-2042	46	21	which	which	PRON
ajrhss-2042	46	22	included	include	VERB
ajrhss-2042	46	23	customer	customer	NOUN
ajrhss-2042	46	24	engagement	engagement	NOUN
ajrhss-2042	46	25	,	,	PUNCT
ajrhss-2042	46	26	staff	staff	NOUN
ajrhss-2042	46	27	empathy	empathy	NOUN
ajrhss-2042	46	28	and	and	CCONJ
ajrhss-2042	46	29	waiting	wait	VERB
ajrhss-2042	46	30	environment	environment	NOUN
ajrhss-2042	46	31	;	;	PUNCT
ajrhss-2042	46	32	as	as	ADV
ajrhss-2042	46	33	well	well	ADV
ajrhss-2042	46	34	as	as	ADP
ajrhss-2042	46	35	perceived	perceive	VERB
ajrhss-2042	46	36	waiting	waiting	NOUN
ajrhss-2042	46	37	time	time	NOUN
ajrhss-2042	46	38	were	be	AUX
ajrhss-2042	46	39	used	use	VERB
ajrhss-2042	46	40	to	to	PART
ajrhss-2042	46	41	evaluate	evaluate	VERB
ajrhss-2042	46	42	the	the	DET
ajrhss-2042	46	43	relationship	relationship	NOUN
ajrhss-2042	46	44	on	on	ADP
ajrhss-2042	46	45	repeat	repeat	NOUN
ajrhss-2042	46	46	purchase	purchase	NOUN
ajrhss-2042	46	47	.	.	PUNCT
ajrhss-2042	47	1	hence	hence	ADV
ajrhss-2042	47	2	,	,	PUNCT
ajrhss-2042	47	3	the	the	DET
ajrhss-2042	47	4	study	study	NOUN
ajrhss-2042	47	5	objectives	objective	NOUN
ajrhss-2042	47	6	were	be	AUX
ajrhss-2042	47	7	evaluation	evaluation	NOUN
ajrhss-2042	47	8	of	of	ADP
ajrhss-2042	47	9	the	the	DET
ajrhss-2042	47	10	relationship	relationship	NOUN
ajrhss-2042	47	11	between	between	ADP
ajrhss-2042	47	12	:	:	PUNCT
ajrhss-2042	47	13	1	1	X
ajrhss-2042	47	14	.	.	X
ajrhss-2042	47	15	customer	customer	NOUN
ajrhss-2042	47	16	engagement	engagement	NOUN
ajrhss-2042	47	17	and	and	CCONJ
ajrhss-2042	47	18	repeat	repeat	NOUN
ajrhss-2042	47	19	patronage	patronage	NOUN
ajrhss-2042	47	20	of	of	ADP
ajrhss-2042	47	21	ffcs	ffc	NOUN
ajrhss-2042	47	22	in	in	ADP
ajrhss-2042	47	23	rivers	river	NOUN
ajrhss-2042	47	24	state	state	PROPN
ajrhss-2042	47	25	nigeria	nigeria	PROPN
ajrhss-2042	47	26	.	.	PUNCT
ajrhss-2042	48	1	2	2	X
ajrhss-2042	48	2	.	.	X
ajrhss-2042	48	3	staff	staff	NOUN
ajrhss-2042	48	4	empathy	empathy	NOUN
ajrhss-2042	48	5	and	and	CCONJ
ajrhss-2042	48	6	repeat	repeat	NOUN
ajrhss-2042	48	7	patronage	patronage	NOUN
ajrhss-2042	48	8	of	of	ADP
ajrhss-2042	48	9	ffcs	ffc	NOUN
ajrhss-2042	48	10	in	in	ADP
ajrhss-2042	48	11	rivers	river	NOUN
ajrhss-2042	48	12	state	state	PROPN
ajrhss-2042	48	13	nigeria	nigeria	PROPN
ajrhss-2042	48	14	.	.	PUNCT
ajrhss-2042	49	1	3	3	X
ajrhss-2042	49	2	.	.	X
ajrhss-2042	49	3	waiting	wait	VERB
ajrhss-2042	49	4	environment	environment	NOUN
ajrhss-2042	49	5	and	and	CCONJ
ajrhss-2042	49	6	repeat	repeat	NOUN
ajrhss-2042	49	7	patronage	patronage	NOUN
ajrhss-2042	49	8	of	of	ADP
ajrhss-2042	49	9	ffcs	ffc	NOUN
ajrhss-2042	49	10	in	in	ADP
ajrhss-2042	49	11	rivers	river	NOUN
ajrhss-2042	49	12	state	state	PROPN
ajrhss-2042	49	13	nigeria	nigeria	PROPN
ajrhss-2042	49	14	.	.	PUNCT
ajrhss-2042	50	1	4	4	X
ajrhss-2042	50	2	.	.	PUNCT
ajrhss-2042	50	3	perceived	perceive	VERB
ajrhss-2042	50	4	waiting	waiting	NOUN
ajrhss-2042	50	5	time	time	NOUN
ajrhss-2042	50	6	and	and	CCONJ
ajrhss-2042	50	7	repeat	repeat	NOUN
ajrhss-2042	50	8	patronage	patronage	NOUN
ajrhss-2042	50	9	of	of	ADP
ajrhss-2042	50	10	ffcs	ffc	NOUN
ajrhss-2042	50	11	in	in	ADP
ajrhss-2042	50	12	rivers	river	NOUN
ajrhss-2042	50	13	state	state	PROPN
ajrhss-2042	50	14	,	,	PUNCT
ajrhss-2042	50	15	nigeria	nigeria	PROPN
ajrhss-2042	50	16	.	.	PUNCT
ajrhss-2042	51	1	it	it	PRON
ajrhss-2042	51	2	was	be	AUX
ajrhss-2042	51	3	hypothesized	hypothesize	VERB
ajrhss-2042	51	4	that	that	SCONJ
ajrhss-2042	51	5	:	:	PUNCT
ajrhss-2042	51	6	h0:1	h0:1	PROPN
ajrhss-2042	51	7	there	there	PRON
ajrhss-2042	51	8	is	be	VERB
ajrhss-2042	51	9	no	no	DET
ajrhss-2042	51	10	significant	significant	ADJ
ajrhss-2042	51	11	relationship	relationship	NOUN
ajrhss-2042	51	12	between	between	ADP
ajrhss-2042	51	13	customer	customer	NOUN
ajrhss-2042	51	14	engagement	engagement	NOUN
ajrhss-2042	51	15	and	and	CCONJ
ajrhss-2042	51	16	repeat	repeat	NOUN
ajrhss-2042	51	17	patronage	patronage	NOUN
ajrhss-2042	51	18	of	of	ADP
ajrhss-2042	51	19	ffcs	ffc	NOUN
ajrhss-2042	51	20	in	in	ADP
ajrhss-2042	51	21	rivers	river	NOUN
ajrhss-2042	51	22	state	state	PROPN
ajrhss-2042	51	23	,	,	PUNCT
ajrhss-2042	51	24	nigeria	nigeria	PROPN
ajrhss-2042	51	25	.	.	PUNCT
ajrhss-2042	52	1	h0:2	h0:2	VERB
ajrhss-2042	52	2	there	there	PRON
ajrhss-2042	52	3	is	be	VERB
ajrhss-2042	52	4	no	no	DET
ajrhss-2042	52	5	significant	significant	ADJ
ajrhss-2042	52	6	relationship	relationship	NOUN
ajrhss-2042	52	7	between	between	ADP
ajrhss-2042	52	8	staff	staff	NOUN
ajrhss-2042	52	9	empathy	empathy	NOUN
ajrhss-2042	52	10	and	and	CCONJ
ajrhss-2042	52	11	repeat	repeat	NOUN
ajrhss-2042	52	12	patronage	patronage	NOUN
ajrhss-2042	52	13	of	of	ADP
ajrhss-2042	52	14	ffcs	ffc	NOUN
ajrhss-2042	52	15	in	in	ADP
ajrhss-2042	52	16	rivers	river	NOUN
ajrhss-2042	52	17	state	state	PROPN
ajrhss-2042	52	18	,	,	PUNCT
ajrhss-2042	52	19	nigeria	nigeria	PROPN
ajrhss-2042	52	20	.	.	PUNCT
ajrhss-2042	53	1	h0:3	h0:3	VERB
ajrhss-2042	53	2	there	there	PRON
ajrhss-2042	53	3	is	be	VERB
ajrhss-2042	53	4	no	no	DET
ajrhss-2042	53	5	significant	significant	ADJ
ajrhss-2042	53	6	relationship	relationship	NOUN
ajrhss-2042	53	7	between	between	ADP
ajrhss-2042	53	8	waiting	wait	VERB
ajrhss-2042	53	9	environment	environment	NOUN
ajrhss-2042	53	10	and	and	CCONJ
ajrhss-2042	53	11	repeat	repeat	NOUN
ajrhss-2042	53	12	patronage	patronage	NOUN
ajrhss-2042	53	13	of	of	ADP
ajrhss-2042	53	14	ffcs	ffc	NOUN
ajrhss-2042	53	15	in	in	ADP
ajrhss-2042	53	16	rivers	river	NOUN
ajrhss-2042	53	17	state	state	PROPN
ajrhss-2042	53	18	,	,	PUNCT
ajrhss-2042	53	19	nigeria	nigeria	PROPN
ajrhss-2042	53	20	.	.	PUNCT
ajrhss-2042	54	1	h0:4	h0:4	PROPN
ajrhss-2042	54	2	there	there	PRON
ajrhss-2042	54	3	is	be	VERB
ajrhss-2042	54	4	no	no	DET
ajrhss-2042	54	5	significant	significant	ADJ
ajrhss-2042	54	6	relationship	relationship	NOUN
ajrhss-2042	54	7	between	between	ADP
ajrhss-2042	54	8	perceived	perceive	VERB
ajrhss-2042	54	9	waiting	waiting	NOUN
ajrhss-2042	54	10	time	time	NOUN
ajrhss-2042	54	11	and	and	CCONJ
ajrhss-2042	54	12	repeat	repeat	NOUN
ajrhss-2042	54	13	patronage	patronage	NOUN
ajrhss-2042	54	14	of	of	ADP
ajrhss-2042	54	15	ffcs	ffc	NOUN
ajrhss-2042	54	16	in	in	ADP
ajrhss-2042	54	17	rivers	river	NOUN
ajrhss-2042	54	18	state	state	PROPN
ajrhss-2042	54	19	,	,	PUNCT
ajrhss-2042	54	20	nigeria	nigeria	PROPN
ajrhss-2042	54	21	.	.	PUNCT
ajrhss-2042	55	1	the	the	DET
ajrhss-2042	55	2	significance	significance	NOUN
ajrhss-2042	55	3	of	of	ADP
ajrhss-2042	55	4	this	this	DET
ajrhss-2042	55	5	study	study	NOUN
ajrhss-2042	55	6	stems	stem	VERB
ajrhss-2042	55	7	from	from	ADP
ajrhss-2042	55	8	the	the	DET
ajrhss-2042	55	9	fact	fact	NOUN
ajrhss-2042	55	10	that	that	SCONJ
ajrhss-2042	55	11	it	it	PRON
ajrhss-2042	55	12	provides	provide	VERB
ajrhss-2042	55	13	insights	insight	NOUN
ajrhss-2042	55	14	into	into	ADP
ajrhss-2042	55	15	how	how	SCONJ
ajrhss-2042	55	16	effective	effective	ADJ
ajrhss-2042	55	17	waitingline	waitingline	NOUN
ajrhss-2042	55	18	management	management	NOUN
ajrhss-2042	55	19	affects	affect	VERB
ajrhss-2042	55	20	the	the	DET
ajrhss-2042	55	21	repeat	repeat	NOUN
ajrhss-2042	55	22	patronage	patronage	NOUN
ajrhss-2042	55	23	intentions	intention	NOUN
ajrhss-2042	55	24	of	of	ADP
ajrhss-2042	55	25	customers	customer	NOUN
ajrhss-2042	55	26	in	in	ADP
ajrhss-2042	55	27	fast	fast	ADJ
ajrhss-2042	55	28	food	food	NOUN
ajrhss-2042	55	29	centres	centre	NOUN
ajrhss-2042	55	30	.	.	PUNCT
ajrhss-2042	56	1	this	this	PRON
ajrhss-2042	56	2	would	would	AUX
ajrhss-2042	56	3	help	help	VERB
ajrhss-2042	56	4	fast	fast	ADJ
ajrhss-2042	56	5	food	food	NOUN
ajrhss-2042	56	6	centres	centre	NOUN
ajrhss-2042	56	7	understand	understand	VERB
ajrhss-2042	56	8	the	the	DET
ajrhss-2042	56	9	importance	importance	NOUN
ajrhss-2042	56	10	of	of	ADP
ajrhss-2042	56	11	reducing	reduce	VERB
ajrhss-2042	56	12	customer	customer	NOUN
ajrhss-2042	56	13	waiting	waiting	NOUN
ajrhss-2042	56	14	-	-	PUNCT
ajrhss-2042	56	15	times	time	NOUN
ajrhss-2042	56	16	and	and	CCONJ
ajrhss-2042	56	17	improving	improve	VERB
ajrhss-2042	56	18	their	their	PRON
ajrhss-2042	56	19	experience	experience	NOUN
ajrhss-2042	56	20	while	while	SCONJ
ajrhss-2042	56	21	on	on	ADP
ajrhss-2042	56	22	the	the	DET
ajrhss-2042	56	23	waiting	wait	VERB
ajrhss-2042	56	24	-	-	PUNCT
ajrhss-2042	56	25	line	line	NOUN
ajrhss-2042	56	26	.	.	PUNCT
ajrhss-2042	57	1	second	second	ADJ
ajrhss-2042	57	2	,	,	PUNCT
ajrhss-2042	57	3	the	the	DET
ajrhss-2042	57	4	study	study	NOUN
ajrhss-2042	57	5	identified	identify	VERB
ajrhss-2042	57	6	the	the	DET
ajrhss-2042	57	7	factors	factor	NOUN
ajrhss-2042	57	8	that	that	PRON
ajrhss-2042	57	9	influence	influence	VERB
ajrhss-2042	57	10	customer	customer	NOUN
ajrhss-2042	57	11	satisfaction	satisfaction	NOUN
ajrhss-2042	57	12	in	in	ADP
ajrhss-2042	57	13	queuing	queue	VERB
ajrhss-2042	57	14	management	management	NOUN
ajrhss-2042	57	15	.	.	PUNCT
ajrhss-2042	58	1	this	this	DET
ajrhss-2042	58	2	information	information	NOUN
ajrhss-2042	58	3	will	will	AUX
ajrhss-2042	58	4	be	be	AUX
ajrhss-2042	58	5	useful	useful	ADJ
ajrhss-2042	58	6	in	in	ADP
ajrhss-2042	58	7	developing	develop	VERB
ajrhss-2042	58	8	strategies	strategy	NOUN
ajrhss-2042	58	9	and	and	CCONJ
ajrhss-2042	58	10	tactics	tactic	NOUN
ajrhss-2042	58	11	that	that	PRON
ajrhss-2042	58	12	can	can	AUX
ajrhss-2042	58	13	be	be	AUX
ajrhss-2042	58	14	implemented	implement	VERB
ajrhss-2042	58	15	to	to	PART
ajrhss-2042	58	16	improve	improve	VERB
ajrhss-2042	58	17	waiting	waiting	NOUN
ajrhss-2042	58	18	-	-	PUNCT
ajrhss-2042	58	19	line	line	NOUN
ajrhss-2042	58	20	management	management	NOUN
ajrhss-2042	58	21	and	and	CCONJ
ajrhss-2042	58	22	enhance	enhance	VERB
ajrhss-2042	58	23	repeat	repeat	NOUN
ajrhss-2042	58	24	patronage	patronage	NOUN
ajrhss-2042	58	25	.	.	PUNCT
ajrhss-2042	59	1	also	also	ADV
ajrhss-2042	59	2	,	,	PUNCT
ajrhss-2042	59	3	insights	insight	NOUN
ajrhss-2042	59	4	from	from	ADP
ajrhss-2042	59	5	this	this	DET
ajrhss-2042	59	6	study	study	NOUN
ajrhss-2042	59	7	would	would	AUX
ajrhss-2042	59	8	be	be	AUX
ajrhss-2042	59	9	beneficial	beneficial	ADJ
ajrhss-2042	59	10	to	to	ADP
ajrhss-2042	59	11	researchers	researcher	NOUN
ajrhss-2042	59	12	seeking	seek	VERB
ajrhss-2042	59	13	to	to	PART
ajrhss-2042	59	14	conduct	conduct	VERB
ajrhss-2042	59	15	studies	study	NOUN
ajrhss-2042	59	16	on	on	ADP
ajrhss-2042	59	17	this	this	DET
ajrhss-2042	59	18	area	area	NOUN
ajrhss-2042	59	19	;	;	PUNCT
ajrhss-2042	59	20	thereby	thereby	ADV
ajrhss-2042	59	21	,	,	PUNCT
ajrhss-2042	59	22	making	make	VERB
ajrhss-2042	59	23	it	it	PRON
ajrhss-2042	59	24	a	a	DET
ajrhss-2042	59	25	veritable	veritable	ADJ
ajrhss-2042	59	26	tool	tool	NOUN
ajrhss-2042	59	27	and	and	CCONJ
ajrhss-2042	59	28	point	point	NOUN
ajrhss-2042	59	29	of	of	ADP
ajrhss-2042	59	30	departure	departure	NOUN
ajrhss-2042	59	31	for	for	ADP
ajrhss-2042	59	32	future	future	ADJ
ajrhss-2042	59	33	research	research	NOUN
ajrhss-2042	59	34	endeavours	endeavour	NOUN
ajrhss-2042	59	35	.	.	PUNCT
ajrhss-2042	60	1	the	the	DET
ajrhss-2042	60	2	study	study	NOUN
ajrhss-2042	60	3	scope	scope	NOUN
ajrhss-2042	60	4	at	at	ADP
ajrhss-2042	60	5	the	the	DET
ajrhss-2042	60	6	content	content	NOUN
ajrhss-2042	60	7	level	level	NOUN
ajrhss-2042	60	8	covered	cover	VERB
ajrhss-2042	60	9	themes	theme	NOUN
ajrhss-2042	60	10	like	like	ADP
ajrhss-2042	60	11	waiting	wait	VERB
ajrhss-2042	60	12	-	-	PUNCT
ajrhss-2042	60	13	line	line	NOUN
ajrhss-2042	60	14	management	management	NOUN
ajrhss-2042	60	15	,	,	PUNCT
ajrhss-2042	60	16	perceived	perceive	VERB
ajrhss-2042	60	17	waiting	waiting	NOUN
ajrhss-2042	60	18	time	time	NOUN
ajrhss-2042	60	19	,	,	PUNCT
ajrhss-2042	60	20	customer	customer	NOUN
ajrhss-2042	60	21	engagement	engagement	NOUN
ajrhss-2042	60	22	,	,	PUNCT
ajrhss-2042	60	23	staff	staff	NOUN
ajrhss-2042	60	24	empathy	empathy	NOUN
ajrhss-2042	60	25	,	,	PUNCT
ajrhss-2042	60	26	waiting	wait	VERB
ajrhss-2042	60	27	environment	environment	NOUN
ajrhss-2042	60	28	and	and	CCONJ
ajrhss-2042	60	29	repeat	repeat	NOUN
ajrhss-2042	60	30	patronage	patronage	NOUN
ajrhss-2042	60	31	.	.	PUNCT
ajrhss-2042	61	1	whereas	whereas	SCONJ
ajrhss-2042	61	2	at	at	ADP
ajrhss-2042	61	3	the	the	DET
ajrhss-2042	61	4	geographic	geographic	ADJ
ajrhss-2042	61	5	level	level	NOUN
ajrhss-2042	61	6	,	,	PUNCT
ajrhss-2042	61	7	it	it	PRON
ajrhss-2042	61	8	was	be	AUX
ajrhss-2042	61	9	limited	limit	VERB
ajrhss-2042	61	10	to	to	ADP
ajrhss-2042	61	11	rivers	river	NOUN
ajrhss-2042	61	12	state	state	PROPN
ajrhss-2042	61	13	,	,	PUNCT
ajrhss-2042	61	14	nigeria	nigeria	PROPN
ajrhss-2042	61	15	;	;	PUNCT
ajrhss-2042	61	16	with	with	ADP
ajrhss-2042	61	17	the	the	DET
ajrhss-2042	61	18	unit	unit	NOUN
ajrhss-2042	61	19	of	of	ADP
ajrhss-2042	61	20	analysis	analysis	NOUN
ajrhss-2042	61	21	being	be	AUX
ajrhss-2042	61	22	at	at	ADP
ajrhss-2042	61	23	the	the	DET
ajrhss-2042	61	24	micro	micro	ADJ
ajrhss-2042	61	25	level	level	NOUN
ajrhss-2042	61	26	since	since	SCONJ
ajrhss-2042	61	27	it	it	PRON
ajrhss-2042	61	28	focused	focus	VERB
ajrhss-2042	61	29	on	on	ADP
ajrhss-2042	61	30	customers	customer	NOUN
ajrhss-2042	61	31	of	of	ADP
ajrhss-2042	61	32	the	the	DET
ajrhss-2042	61	33	ffcs	ffc	NOUN
ajrhss-2042	61	34	.	.	PUNCT
ajrhss-2042	62	1	literature	literature	NOUN
ajrhss-2042	62	2	review	review	VERB
ajrhss-2042	62	3	the	the	DET
ajrhss-2042	62	4	review	review	NOUN
ajrhss-2042	62	5	of	of	ADP
ajrhss-2042	62	6	major	major	ADJ
ajrhss-2042	62	7	concepts	concept	NOUN
ajrhss-2042	62	8	of	of	ADP
ajrhss-2042	62	9	this	this	DET
ajrhss-2042	62	10	study	study	NOUN
ajrhss-2042	62	11	was	be	AUX
ajrhss-2042	62	12	executed	execute	VERB
ajrhss-2042	62	13	in	in	ADP
ajrhss-2042	62	14	line	line	NOUN
ajrhss-2042	62	15	with	with	ADP
ajrhss-2042	62	16	the	the	DET
ajrhss-2042	62	17	diagrammatic	diagrammatic	ADJ
ajrhss-2042	62	18	framework	framework	NOUN
ajrhss-2042	62	19	of	of	ADP
ajrhss-2042	62	20	the	the	DET
ajrhss-2042	62	21	study	study	NOUN
ajrhss-2042	62	22	as	as	SCONJ
ajrhss-2042	62	23	shown	show	VERB
ajrhss-2042	62	24	in	in	ADP
ajrhss-2042	62	25	figure	figure	NOUN
ajrhss-2042	62	26	1	1	NUM
ajrhss-2042	62	27	.	.	PUNCT
ajrhss-2042	62	28	american	american	PROPN
ajrhss-2042	62	29	journal	journal	PROPN
ajrhss-2042	62	30	of	of	ADP
ajrhss-2042	62	31	research	research	NOUN
ajrhss-2042	62	32	in	in	ADP
ajrhss-2042	62	33	humanities	humanity	NOUN
ajrhss-2042	62	34	and	and	CCONJ
ajrhss-2042	62	35	social	social	ADJ
ajrhss-2042	62	36	sciences	science	NOUN
ajrhss-2042	62	37	volume	volume	NOUN
ajrhss-2042	62	38	8	8	NUM
ajrhss-2042	62	39	,	,	PUNCT
ajrhss-2042	62	40	jan	jan	PROPN
ajrhss-2042	62	41	.	.	PROPN
ajrhss-2042	62	42	,	,	PUNCT
ajrhss-2042	62	43	2023	2023	NUM
ajrhss-2042	62	44	p	p	NOUN
ajrhss-2042	63	1	a	a	DET
ajrhss-2042	63	2	g	g	NOUN
ajrhss-2042	63	3	e	e	NOUN
ajrhss-2042	63	4	|	|	ADV
ajrhss-2042	63	5	102	102	NUM
ajrhss-2042	63	6	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	63	7	figure	figure	NOUN
ajrhss-2042	63	8	1	1	NUM
ajrhss-2042	63	9	:	:	PUNCT
ajrhss-2042	63	10	diagrammatic	diagrammatic	ADJ
ajrhss-2042	63	11	framework	framework	NOUN
ajrhss-2042	63	12	of	of	ADP
ajrhss-2042	63	13	the	the	DET
ajrhss-2042	63	14	study	study	NOUN
ajrhss-2042	63	15	variables	variable	VERB
ajrhss-2042	63	16	source	source	NOUN
ajrhss-2042	63	17	:	:	PUNCT
ajrhss-2042	63	18	researchers	researcher	NOUN
ajrhss-2042	63	19	’	'	PUNCT
ajrhss-2042	63	20	conceptualisation	conceptualisation	NOUN
ajrhss-2042	63	21	,	,	PUNCT
ajrhss-2042	63	22	2023	2023	NUM
ajrhss-2042	63	23	based	base	VERB
ajrhss-2042	63	24	on	on	ADP
ajrhss-2042	63	25	the	the	DET
ajrhss-2042	63	26	identified	identify	VERB
ajrhss-2042	63	27	variables	variable	NOUN
ajrhss-2042	63	28	of	of	ADP
ajrhss-2042	63	29	the	the	DET
ajrhss-2042	63	30	study	study	NOUN
ajrhss-2042	63	31	concept	concept	NOUN
ajrhss-2042	63	32	of	of	ADP
ajrhss-2042	63	33	waiting	wait	VERB
ajrhss-2042	63	34	-	-	PUNCT
ajrhss-2042	63	35	line	line	NOUN
ajrhss-2042	63	36	management	management	NOUN
ajrhss-2042	63	37	waiting	waiting	NOUN
ajrhss-2042	63	38	-	-	PUNCT
ajrhss-2042	63	39	lines	line	NOUN
ajrhss-2042	63	40	,	,	PUNCT
ajrhss-2042	63	41	often	often	ADV
ajrhss-2042	63	42	referred	refer	VERB
ajrhss-2042	63	43	to	to	ADP
ajrhss-2042	63	44	as	as	ADP
ajrhss-2042	63	45	queues	queue	NOUN
ajrhss-2042	63	46	,	,	PUNCT
ajrhss-2042	63	47	are	be	AUX
ajrhss-2042	63	48	an	an	DET
ajrhss-2042	63	49	integral	integral	ADJ
ajrhss-2042	63	50	aspect	aspect	NOUN
ajrhss-2042	63	51	of	of	ADP
ajrhss-2042	63	52	service	service	NOUN
ajrhss-2042	63	53	encounters	encounter	NOUN
ajrhss-2042	63	54	and	and	CCONJ
ajrhss-2042	63	55	have	have	AUX
ajrhss-2042	63	56	been	be	AUX
ajrhss-2042	63	57	explored	explore	VERB
ajrhss-2042	63	58	through	through	ADP
ajrhss-2042	63	59	the	the	DET
ajrhss-2042	63	60	lens	lens	NOUN
ajrhss-2042	63	61	of	of	ADP
ajrhss-2042	63	62	various	various	ADJ
ajrhss-2042	63	63	academic	academic	ADJ
ajrhss-2042	63	64	disciplines	discipline	NOUN
ajrhss-2042	63	65	,	,	PUNCT
ajrhss-2042	63	66	including	include	VERB
ajrhss-2042	63	67	operations	operation	NOUN
ajrhss-2042	63	68	management	management	NOUN
ajrhss-2042	63	69	,	,	PUNCT
ajrhss-2042	63	70	psychology	psychology	NOUN
ajrhss-2042	63	71	and	and	CCONJ
ajrhss-2042	63	72	marketing	marketing	NOUN
ajrhss-2042	63	73	.	.	PUNCT
ajrhss-2042	64	1	in	in	ADP
ajrhss-2042	64	2	operations	operation	NOUN
ajrhss-2042	64	3	management	management	NOUN
ajrhss-2042	64	4	,	,	PUNCT
ajrhss-2042	64	5	the	the	DET
ajrhss-2042	64	6	study	study	NOUN
ajrhss-2042	64	7	of	of	ADP
ajrhss-2042	64	8	waiting	wait	VERB
ajrhss-2042	64	9	-	-	PUNCT
ajrhss-2042	64	10	lines	line	NOUN
ajrhss-2042	64	11	is	be	AUX
ajrhss-2042	64	12	deeply	deeply	ADV
ajrhss-2042	64	13	rooted	root	VERB
ajrhss-2042	64	14	in	in	ADP
ajrhss-2042	64	15	queuing	queue	VERB
ajrhss-2042	64	16	theory	theory	NOUN
ajrhss-2042	64	17	,	,	PUNCT
ajrhss-2042	64	18	which	which	PRON
ajrhss-2042	64	19	provides	provide	VERB
ajrhss-2042	64	20	a	a	DET
ajrhss-2042	64	21	mathematical	mathematical	ADJ
ajrhss-2042	64	22	framework	framework	NOUN
ajrhss-2042	64	23	for	for	ADP
ajrhss-2042	64	24	understanding	understanding	NOUN
ajrhss-2042	64	25	and	and	CCONJ
ajrhss-2042	64	26	optimizing	optimize	VERB
ajrhss-2042	64	27	the	the	DET
ajrhss-2042	64	28	dynamics	dynamic	NOUN
ajrhss-2042	64	29	of	of	ADP
ajrhss-2042	64	30	waiting	waiting	NOUN
ajrhss-2042	64	31	-	-	PUNCT
ajrhss-2042	64	32	lines	line	NOUN
ajrhss-2042	64	33	.	.	PUNCT
ajrhss-2042	65	1	from	from	ADP
ajrhss-2042	65	2	a	a	DET
ajrhss-2042	65	3	psychological	psychological	ADJ
ajrhss-2042	65	4	perspective	perspective	NOUN
ajrhss-2042	65	5	,	,	PUNCT
ajrhss-2042	65	6	the	the	DET
ajrhss-2042	65	7	concept	concept	NOUN
ajrhss-2042	65	8	of	of	ADP
ajrhss-2042	65	9	waiting	wait	VERB
ajrhss-2042	65	10	-	-	PUNCT
ajrhss-2042	65	11	lines	line	NOUN
ajrhss-2042	65	12	intersects	intersect	NOUN
ajrhss-2042	65	13	with	with	ADP
ajrhss-2042	65	14	the	the	DET
ajrhss-2042	65	15	broader	broad	ADJ
ajrhss-2042	65	16	field	field	NOUN
ajrhss-2042	65	17	of	of	ADP
ajrhss-2042	65	18	consumer	consumer	NOUN
ajrhss-2042	65	19	behaviour	behaviour	NOUN
ajrhss-2042	65	20	.	.	PUNCT
ajrhss-2042	66	1	the	the	DET
ajrhss-2042	66	2	experience	experience	NOUN
ajrhss-2042	66	3	of	of	ADP
ajrhss-2042	66	4	waiting	waiting	NOUN
ajrhss-2042	66	5	involves	involve	VERB
ajrhss-2042	66	6	not	not	PART
ajrhss-2042	66	7	only	only	ADV
ajrhss-2042	66	8	objective	objective	ADJ
ajrhss-2042	66	9	factors	factor	NOUN
ajrhss-2042	66	10	,	,	PUNCT
ajrhss-2042	66	11	such	such	ADJ
ajrhss-2042	66	12	as	as	ADP
ajrhss-2042	66	13	the	the	DET
ajrhss-2042	66	14	actual	actual	ADJ
ajrhss-2042	66	15	duration	duration	NOUN
ajrhss-2042	66	16	of	of	ADP
ajrhss-2042	66	17	the	the	DET
ajrhss-2042	66	18	wait	wait	NOUN
ajrhss-2042	66	19	,	,	PUNCT
ajrhss-2042	66	20	but	but	CCONJ
ajrhss-2042	66	21	also	also	ADV
ajrhss-2042	66	22	subjective	subjective	ADJ
ajrhss-2042	66	23	elements	element	NOUN
ajrhss-2042	66	24	tied	tie	VERB
ajrhss-2042	66	25	to	to	ADP
ajrhss-2042	66	26	the	the	DET
ajrhss-2042	66	27	customer	customer	NOUN
ajrhss-2042	66	28	's	's	PART
ajrhss-2042	66	29	perception	perception	NOUN
ajrhss-2042	66	30	of	of	ADP
ajrhss-2042	66	31	time	time	NOUN
ajrhss-2042	66	32	and	and	CCONJ
ajrhss-2042	66	33	the	the	DET
ajrhss-2042	66	34	overall	overall	ADJ
ajrhss-2042	66	35	waiting	waiting	NOUN
ajrhss-2042	66	36	environment	environment	NOUN
ajrhss-2042	66	37	.	.	PUNCT
ajrhss-2042	67	1	waiting	wait	VERB
ajrhss-2042	67	2	-	-	PUNCT
ajrhss-2042	67	3	line	line	NOUN
ajrhss-2042	67	4	management	management	NOUN
ajrhss-2042	67	5	therefore	therefore	ADV
ajrhss-2042	67	6	,	,	PUNCT
ajrhss-2042	67	7	refers	refer	VERB
ajrhss-2042	67	8	to	to	ADP
ajrhss-2042	67	9	the	the	DET
ajrhss-2042	67	10	set	set	NOUN
ajrhss-2042	67	11	of	of	ADP
ajrhss-2042	67	12	strategies	strategy	NOUN
ajrhss-2042	67	13	and	and	CCONJ
ajrhss-2042	67	14	tactics	tactic	NOUN
ajrhss-2042	67	15	used	use	VERB
ajrhss-2042	67	16	by	by	ADP
ajrhss-2042	67	17	businesses	business	NOUN
ajrhss-2042	67	18	and	and	CCONJ
ajrhss-2042	67	19	organisations	organisation	NOUN
ajrhss-2042	67	20	to	to	PART
ajrhss-2042	67	21	optimize	optimize	VERB
ajrhss-2042	67	22	the	the	DET
ajrhss-2042	67	23	management	management	NOUN
ajrhss-2042	67	24	of	of	ADP
ajrhss-2042	67	25	customer	customer	NOUN
ajrhss-2042	67	26	queues	queue	NOUN
ajrhss-2042	67	27	and	and	CCONJ
ajrhss-2042	67	28	waiting	waiting	NOUN
ajrhss-2042	67	29	times	time	NOUN
ajrhss-2042	67	30	.	.	PUNCT
ajrhss-2042	68	1	these	these	DET
ajrhss-2042	68	2	strategies	strategy	NOUN
ajrhss-2042	68	3	may	may	AUX
ajrhss-2042	68	4	include	include	VERB
ajrhss-2042	68	5	techniques	technique	NOUN
ajrhss-2042	68	6	such	such	ADJ
ajrhss-2042	68	7	as	as	ADP
ajrhss-2042	68	8	process	process	NOUN
ajrhss-2042	68	9	analysis	analysis	NOUN
ajrhss-2042	68	10	,	,	PUNCT
ajrhss-2042	68	11	customer	customer	NOUN
ajrhss-2042	68	12	segmentation	segmentation	NOUN
ajrhss-2042	68	13	and	and	CCONJ
ajrhss-2042	68	14	service	service	NOUN
ajrhss-2042	68	15	level	level	NOUN
ajrhss-2042	68	16	agreements	agreement	NOUN
ajrhss-2042	68	17	(	(	PUNCT
ajrhss-2042	68	18	slas	sla	NOUN
ajrhss-2042	68	19	)	)	PUNCT
ajrhss-2042	68	20	to	to	PART
ajrhss-2042	68	21	improve	improve	VERB
ajrhss-2042	68	22	queue	queue	NOUN
ajrhss-2042	68	23	efficiency	efficiency	NOUN
ajrhss-2042	68	24	and	and	CCONJ
ajrhss-2042	68	25	customer	customer	NOUN
ajrhss-2042	68	26	satisfaction	satisfaction	NOUN
ajrhss-2042	68	27	(	(	PUNCT
ajrhss-2042	68	28	sekaran	sekaran	NOUN
ajrhss-2042	68	29	&	&	CCONJ
ajrhss-2042	68	30	bougie	bougie	NOUN
ajrhss-2042	68	31	,	,	PUNCT
ajrhss-2042	68	32	2016	2016	NUM
ajrhss-2042	68	33	)	)	PUNCT
ajrhss-2042	68	34	.	.	PUNCT
ajrhss-2042	69	1	it	it	PRON
ajrhss-2042	69	2	is	be	AUX
ajrhss-2042	69	3	the	the	DET
ajrhss-2042	69	4	process	process	NOUN
ajrhss-2042	69	5	of	of	ADP
ajrhss-2042	69	6	actively	actively	ADV
ajrhss-2042	69	7	managing	manage	VERB
ajrhss-2042	69	8	customer	customer	NOUN
ajrhss-2042	69	9	waiting	wait	VERB
ajrhss-2042	69	10	times	time	NOUN
ajrhss-2042	69	11	in	in	ADP
ajrhss-2042	69	12	a	a	DET
ajrhss-2042	69	13	way	way	NOUN
ajrhss-2042	69	14	that	that	PRON
ajrhss-2042	69	15	reduces	reduce	VERB
ajrhss-2042	69	16	perceived	perceive	VERB
ajrhss-2042	69	17	waiting	waiting	NOUN
ajrhss-2042	69	18	times	time	NOUN
ajrhss-2042	69	19	and	and	CCONJ
ajrhss-2042	69	20	improves	improve	VERB
ajrhss-2042	69	21	customer	customer	NOUN
ajrhss-2042	69	22	satisfaction	satisfaction	NOUN
ajrhss-2042	69	23	.	.	PUNCT
ajrhss-2042	70	1	this	this	PRON
ajrhss-2042	70	2	may	may	AUX
ajrhss-2042	70	3	involve	involve	VERB
ajrhss-2042	70	4	implementing	implement	VERB
ajrhss-2042	70	5	a	a	DET
ajrhss-2042	70	6	range	range	NOUN
ajrhss-2042	70	7	of	of	ADP
ajrhss-2042	70	8	tactics	tactic	NOUN
ajrhss-2042	70	9	such	such	ADJ
ajrhss-2042	70	10	as	as	ADP
ajrhss-2042	70	11	queue	queue	NOUN
ajrhss-2042	70	12	design	design	NOUN
ajrhss-2042	70	13	,	,	PUNCT
ajrhss-2042	70	14	staffing	staffing	NOUN
ajrhss-2042	70	15	levels	level	NOUN
ajrhss-2042	70	16	and	and	CCONJ
ajrhss-2042	70	17	service	service	NOUN
ajrhss-2042	70	18	policies	policy	NOUN
ajrhss-2042	70	19	that	that	PRON
ajrhss-2042	70	20	work	work	VERB
ajrhss-2042	70	21	together	together	ADV
ajrhss-2042	70	22	to	to	PART
ajrhss-2042	70	23	minimize	minimize	VERB
ajrhss-2042	70	24	customer	customer	NOUN
ajrhss-2042	70	25	waiting	waiting	NOUN
ajrhss-2042	70	26	times	time	NOUN
ajrhss-2042	70	27	and	and	CCONJ
ajrhss-2042	70	28	maximize	maximize	VERB
ajrhss-2042	70	29	customer	customer	NOUN
ajrhss-2042	70	30	satisfaction	satisfaction	NOUN
ajrhss-2042	70	31	(	(	PUNCT
ajrhss-2042	70	32	chen	chen	PROPN
ajrhss-2042	70	33	&	&	CCONJ
ajrhss-2042	70	34	shen	shen	PROPN
ajrhss-2042	70	35	,	,	PUNCT
ajrhss-2042	70	36	w	w	PROPN
ajrhss-2042	70	37	ai	ai	VERB
ajrhss-2042	70	38	ti	ti	PROPN
ajrhss-2042	70	39	n	n	ADV
ajrhss-2042	70	40	glin	glin	NOUN
ajrhss-2042	71	1	e	e	PROPN
ajrhss-2042	71	2	m	m	PROPN
ajrhss-2042	71	3	an	an	DET
ajrhss-2042	71	4	ag	ag	PROPN
ajrhss-2042	71	5	e	e	PROPN
ajrhss-2042	71	6	m	m	PROPN
ajrhss-2042	71	7	e	e	NOUN
ajrhss-2042	71	8	n	n	NOUN
ajrhss-2042	71	9	t	t	NOUN
ajrhss-2042	71	10	customer	customer	NOUN
ajrhss-2042	71	11	engagement	engagement	NOUN
ajrhss-2042	71	12	staff	staff	NOUN
ajrhss-2042	71	13	empathy	empathy	NOUN
ajrhss-2042	71	14	waiting	wait	VERB
ajrhss-2042	71	15	environment	environment	NOUN
ajrhss-2042	71	16	perceived	perceive	VERB
ajrhss-2042	71	17	waiting	waiting	NOUN
ajrhss-2042	71	18	time	time	NOUN
ajrhss-2042	71	19	repeat	repeat	NOUN
ajrhss-2042	71	20	patronage	patronage	NOUN
ajrhss-2042	71	21	american	american	PROPN
ajrhss-2042	71	22	journal	journal	PROPN
ajrhss-2042	71	23	of	of	ADP
ajrhss-2042	71	24	research	research	NOUN
ajrhss-2042	71	25	in	in	ADP
ajrhss-2042	71	26	humanities	humanity	NOUN
ajrhss-2042	71	27	and	and	CCONJ
ajrhss-2042	71	28	social	social	ADJ
ajrhss-2042	71	29	sciences	science	NOUN
ajrhss-2042	71	30	volume	volume	NOUN
ajrhss-2042	71	31	8	8	NUM
ajrhss-2042	71	32	,	,	PUNCT
ajrhss-2042	71	33	jan	jan	PROPN
ajrhss-2042	71	34	.	.	PROPN
ajrhss-2042	71	35	,	,	PUNCT
ajrhss-2042	71	36	2023	2023	NUM
ajrhss-2042	71	37	p	p	NOUN
ajrhss-2042	71	38	a	a	DET
ajrhss-2042	71	39	g	g	NOUN
ajrhss-2042	71	40	e	e	NOUN
ajrhss-2042	71	41	|	|	NOUN
ajrhss-2042	71	42	103	103	NUM
ajrhss-2042	71	43	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	71	44	2018	2018	NUM
ajrhss-2042	71	45	)	)	PUNCT
ajrhss-2042	71	46	.	.	PUNCT
ajrhss-2042	72	1	it	it	PRON
ajrhss-2042	72	2	may	may	AUX
ajrhss-2042	72	3	also	also	ADV
ajrhss-2042	72	4	include	include	VERB
ajrhss-2042	72	5	using	use	VERB
ajrhss-2042	72	6	metrics	metric	NOUN
ajrhss-2042	72	7	such	such	ADJ
ajrhss-2042	72	8	as	as	ADP
ajrhss-2042	72	9	average	average	ADJ
ajrhss-2042	72	10	waiting	waiting	NOUN
ajrhss-2042	72	11	time	time	NOUN
ajrhss-2042	72	12	,	,	PUNCT
ajrhss-2042	72	13	queue	queue	NOUN
ajrhss-2042	72	14	length	length	NOUN
ajrhss-2042	72	15	and	and	CCONJ
ajrhss-2042	72	16	abandonment	abandonment	NOUN
ajrhss-2042	72	17	rates	rate	NOUN
ajrhss-2042	72	18	to	to	PART
ajrhss-2042	72	19	monitor	monitor	VERB
ajrhss-2042	72	20	queue	queue	NOUN
ajrhss-2042	72	21	performance	performance	NOUN
ajrhss-2042	72	22	,	,	PUNCT
ajrhss-2042	72	23	as	as	ADV
ajrhss-2042	72	24	well	well	ADV
ajrhss-2042	72	25	as	as	ADP
ajrhss-2042	72	26	implementing	implement	VERB
ajrhss-2042	72	27	tools	tool	NOUN
ajrhss-2042	72	28	such	such	ADJ
ajrhss-2042	72	29	as	as	ADP
ajrhss-2042	72	30	self	self	NOUN
ajrhss-2042	72	31	-	-	PUNCT
ajrhss-2042	72	32	service	service	NOUN
ajrhss-2042	72	33	kiosks	kiosk	NOUN
ajrhss-2042	72	34	,	,	PUNCT
ajrhss-2042	72	35	digital	digital	ADJ
ajrhss-2042	72	36	signage	signage	NOUN
ajrhss-2042	72	37	and	and	CCONJ
ajrhss-2042	72	38	mobile	mobile	ADJ
ajrhss-2042	72	39	apps	app	NOUN
ajrhss-2042	72	40	to	to	PART
ajrhss-2042	72	41	improve	improve	VERB
ajrhss-2042	72	42	customer	customer	NOUN
ajrhss-2042	72	43	experiences	experience	NOUN
ajrhss-2042	72	44	(	(	PUNCT
ajrhss-2042	72	45	kumar	kumar	PROPN
ajrhss-2042	72	46	&	&	CCONJ
ajrhss-2042	72	47	sridhar	sridhar	PROPN
ajrhss-2042	72	48	,	,	PUNCT
ajrhss-2042	72	49	2016	2016	NUM
ajrhss-2042	72	50	)	)	PUNCT
ajrhss-2042	72	51	.	.	PUNCT
ajrhss-2042	73	1	strategies	strategy	NOUN
ajrhss-2042	73	2	for	for	ADP
ajrhss-2042	73	3	waiting	wait	VERB
ajrhss-2042	73	4	-	-	PUNCT
ajrhss-2042	73	5	line	line	NOUN
ajrhss-2042	73	6	management	management	NOUN
ajrhss-2042	73	7	several	several	ADJ
ajrhss-2042	73	8	strategies	strategy	NOUN
ajrhss-2042	73	9	have	have	AUX
ajrhss-2042	73	10	emerged	emerge	VERB
ajrhss-2042	73	11	over	over	ADP
ajrhss-2042	73	12	the	the	DET
ajrhss-2042	73	13	years	year	NOUN
ajrhss-2042	73	14	to	to	ADP
ajrhss-2042	73	15	managing	manage	VERB
ajrhss-2042	73	16	waiting	waiting	NOUN
ajrhss-2042	73	17	-	-	PUNCT
ajrhss-2042	73	18	lines	line	NOUN
ajrhss-2042	73	19	.	.	PUNCT
ajrhss-2042	74	1	waiting	wait	VERB
ajrhss-2042	74	2	-	-	PUNCT
ajrhss-2042	74	3	line	line	NOUN
ajrhss-2042	74	4	management	management	NOUN
ajrhss-2042	74	5	has	have	AUX
ajrhss-2042	74	6	transcended	transcend	VERB
ajrhss-2042	74	7	beyond	beyond	ADP
ajrhss-2042	74	8	the	the	DET
ajrhss-2042	74	9	traditional	traditional	ADJ
ajrhss-2042	74	10	queue	queue	NOUN
ajrhss-2042	74	11	management	management	NOUN
ajrhss-2042	74	12	system	system	NOUN
ajrhss-2042	74	13	.	.	PUNCT
ajrhss-2042	75	1	some	some	PRON
ajrhss-2042	75	2	of	of	ADP
ajrhss-2042	75	3	the	the	DET
ajrhss-2042	75	4	strategies	strategy	NOUN
ajrhss-2042	75	5	for	for	ADP
ajrhss-2042	75	6	waitinglines	waitingline	NOUN
ajrhss-2042	75	7	management	management	NOUN
ajrhss-2042	75	8	include	include	VERB
ajrhss-2042	75	9	:	:	PUNCT
ajrhss-2042	75	10	single	single	ADJ
ajrhss-2042	75	11	line	line	NOUN
ajrhss-2042	75	12	queuing	queuing	NOUN
ajrhss-2042	75	13	:	:	PUNCT
ajrhss-2042	75	14	single	single	ADJ
ajrhss-2042	75	15	-	-	PUNCT
ajrhss-2042	75	16	line	line	NOUN
ajrhss-2042	75	17	queuing	queuing	NOUN
ajrhss-2042	75	18	is	be	AUX
ajrhss-2042	75	19	a	a	DET
ajrhss-2042	75	20	type	type	NOUN
ajrhss-2042	75	21	of	of	ADP
ajrhss-2042	75	22	waiting	wait	VERB
ajrhss-2042	75	23	-	-	PUNCT
ajrhss-2042	75	24	line	line	NOUN
ajrhss-2042	75	25	management	management	NOUN
ajrhss-2042	75	26	strategy	strategy	NOUN
ajrhss-2042	75	27	in	in	ADP
ajrhss-2042	75	28	which	which	PRON
ajrhss-2042	75	29	customers	customer	NOUN
ajrhss-2042	75	30	form	form	VERB
ajrhss-2042	75	31	a	a	DET
ajrhss-2042	75	32	single	single	ADJ
ajrhss-2042	75	33	line	line	NOUN
ajrhss-2042	75	34	and	and	CCONJ
ajrhss-2042	75	35	wait	wait	VERB
ajrhss-2042	75	36	their	their	PRON
ajrhss-2042	75	37	turn	turn	NOUN
ajrhss-2042	75	38	to	to	PART
ajrhss-2042	75	39	be	be	AUX
ajrhss-2042	75	40	served	serve	VERB
ajrhss-2042	75	41	by	by	ADP
ajrhss-2042	75	42	the	the	DET
ajrhss-2042	75	43	next	next	ADJ
ajrhss-2042	75	44	available	available	ADJ
ajrhss-2042	75	45	service	service	NOUN
ajrhss-2042	75	46	agent	agent	NOUN
ajrhss-2042	75	47	.	.	PUNCT
ajrhss-2042	76	1	singleline	singleline	PROPN
ajrhss-2042	76	2	queuing	queuing	NOUN
ajrhss-2042	76	3	is	be	AUX
ajrhss-2042	76	4	more	more	ADV
ajrhss-2042	76	5	efficient	efficient	ADJ
ajrhss-2042	76	6	and	and	CCONJ
ajrhss-2042	76	7	fairer	fair	ADJ
ajrhss-2042	76	8	compared	compare	VERB
ajrhss-2042	76	9	to	to	ADP
ajrhss-2042	76	10	multiple	multiple	ADJ
ajrhss-2042	76	11	-	-	PUNCT
ajrhss-2042	76	12	line	line	NOUN
ajrhss-2042	76	13	queuing	queuing	NOUN
ajrhss-2042	76	14	,	,	PUNCT
ajrhss-2042	76	15	where	where	SCONJ
ajrhss-2042	76	16	customers	customer	NOUN
ajrhss-2042	76	17	choose	choose	VERB
ajrhss-2042	76	18	which	which	DET
ajrhss-2042	76	19	line	line	NOUN
ajrhss-2042	76	20	to	to	PART
ajrhss-2042	76	21	join	join	VERB
ajrhss-2042	76	22	(	(	PUNCT
ajrhss-2042	76	23	larson	larson	PROPN
ajrhss-2042	76	24	&	&	CCONJ
ajrhss-2042	76	25	odoni	odoni	PROPN
ajrhss-2042	76	26	,	,	PUNCT
ajrhss-2042	76	27	2013	2013	NUM
ajrhss-2042	76	28	)	)	PUNCT
ajrhss-2042	76	29	.	.	PUNCT
ajrhss-2042	77	1	this	this	DET
ajrhss-2042	77	2	approach	approach	NOUN
ajrhss-2042	77	3	maximizes	maximize	VERB
ajrhss-2042	77	4	the	the	DET
ajrhss-2042	77	5	impact	impact	NOUN
ajrhss-2042	77	6	of	of	ADP
ajrhss-2042	77	7	the	the	DET
ajrhss-2042	77	8	‘	'	PUNCT
ajrhss-2042	77	9	first	first	ADJ
ajrhss-2042	77	10	-	-	PUNCT
ajrhss-2042	77	11	come	come	VERB
ajrhss-2042	77	12	,	,	PUNCT
ajrhss-2042	77	13	first	first	ADV
ajrhss-2042	77	14	-	-	PUNCT
ajrhss-2042	77	15	served	serve	VERB
ajrhss-2042	77	16	’	'	PUNCT
ajrhss-2042	77	17	rule	rule	NOUN
ajrhss-2042	77	18	;	;	PUNCT
ajrhss-2042	77	19	and	and	CCONJ
ajrhss-2042	77	20	prevents	prevent	VERB
ajrhss-2042	77	21	customers	customer	NOUN
ajrhss-2042	77	22	from	from	ADP
ajrhss-2042	77	23	getting	getting	AUX
ajrhss-2042	77	24	frustrated	frustrate	VERB
ajrhss-2042	77	25	by	by	ADP
ajrhss-2042	77	26	seeing	see	VERB
ajrhss-2042	77	27	others	other	NOUN
ajrhss-2042	77	28	being	be	AUX
ajrhss-2042	77	29	served	serve	VERB
ajrhss-2042	77	30	before	before	ADP
ajrhss-2042	77	31	them	they	PRON
ajrhss-2042	77	32	even	even	ADV
ajrhss-2042	77	33	though	though	SCONJ
ajrhss-2042	77	34	they	they	PRON
ajrhss-2042	77	35	arrived	arrive	VERB
ajrhss-2042	77	36	later	later	ADV
ajrhss-2042	77	37	.	.	PUNCT
ajrhss-2042	78	1	single	single	ADJ
ajrhss-2042	78	2	line	line	NOUN
ajrhss-2042	78	3	multiple	multiple	ADJ
ajrhss-2042	78	4	server	server	NOUN
ajrhss-2042	78	5	:	:	PUNCT
ajrhss-2042	78	6	the	the	DET
ajrhss-2042	78	7	single	single	ADJ
ajrhss-2042	78	8	line	line	NOUN
ajrhss-2042	78	9	multiple	multiple	ADJ
ajrhss-2042	78	10	server	server	NOUN
ajrhss-2042	78	11	(	(	PUNCT
ajrhss-2042	78	12	slms	slm	NOUN
ajrhss-2042	78	13	)	)	PUNCT
ajrhss-2042	78	14	configuration	configuration	NOUN
ajrhss-2042	78	15	is	be	AUX
ajrhss-2042	78	16	a	a	DET
ajrhss-2042	78	17	fundamental	fundamental	ADJ
ajrhss-2042	78	18	model	model	NOUN
ajrhss-2042	78	19	in	in	ADP
ajrhss-2042	78	20	queuing	queue	VERB
ajrhss-2042	78	21	theory	theory	NOUN
ajrhss-2042	78	22	,	,	PUNCT
ajrhss-2042	78	23	employed	employ	VERB
ajrhss-2042	78	24	to	to	PART
ajrhss-2042	78	25	study	study	VERB
ajrhss-2042	78	26	and	and	CCONJ
ajrhss-2042	78	27	optimize	optimize	VERB
ajrhss-2042	78	28	the	the	DET
ajrhss-2042	78	29	efficiency	efficiency	NOUN
ajrhss-2042	78	30	of	of	ADP
ajrhss-2042	78	31	service	service	NOUN
ajrhss-2042	78	32	systems	system	NOUN
ajrhss-2042	78	33	where	where	SCONJ
ajrhss-2042	78	34	a	a	DET
ajrhss-2042	78	35	single	single	ADJ
ajrhss-2042	78	36	queue	queue	NOUN
ajrhss-2042	78	37	feeds	feed	VERB
ajrhss-2042	78	38	into	into	ADP
ajrhss-2042	78	39	multiple	multiple	ADJ
ajrhss-2042	78	40	servers	server	NOUN
ajrhss-2042	78	41	.	.	PUNCT
ajrhss-2042	79	1	this	this	DET
ajrhss-2042	79	2	configuration	configuration	NOUN
ajrhss-2042	79	3	finds	find	VERB
ajrhss-2042	79	4	application	application	NOUN
ajrhss-2042	79	5	in	in	ADP
ajrhss-2042	79	6	various	various	ADJ
ajrhss-2042	79	7	service	service	NOUN
ajrhss-2042	79	8	industries	industry	NOUN
ajrhss-2042	79	9	,	,	PUNCT
ajrhss-2042	79	10	including	include	VERB
ajrhss-2042	79	11	but	but	CCONJ
ajrhss-2042	79	12	not	not	PART
ajrhss-2042	79	13	limited	limit	VERB
ajrhss-2042	79	14	to	to	ADP
ajrhss-2042	79	15	healthcare	healthcare	NOUN
ajrhss-2042	79	16	,	,	PUNCT
ajrhss-2042	79	17	telecommunications	telecommunication	NOUN
ajrhss-2042	79	18	,	,	PUNCT
ajrhss-2042	79	19	and	and	CCONJ
ajrhss-2042	79	20	transportation	transportation	NOUN
ajrhss-2042	79	21	.	.	PUNCT
ajrhss-2042	80	1	research	research	NOUN
ajrhss-2042	80	2	by	by	ADP
ajrhss-2042	80	3	gupta	gupta	PROPN
ajrhss-2042	80	4	and	and	CCONJ
ajrhss-2042	80	5	jain	jain	PROPN
ajrhss-2042	80	6	(	(	PUNCT
ajrhss-2042	80	7	2014	2014	NUM
ajrhss-2042	80	8	)	)	PUNCT
ajrhss-2042	80	9	highlights	highlight	VERB
ajrhss-2042	80	10	the	the	DET
ajrhss-2042	80	11	relevance	relevance	NOUN
ajrhss-2042	80	12	of	of	ADP
ajrhss-2042	80	13	slms	slm	NOUN
ajrhss-2042	80	14	in	in	ADP
ajrhss-2042	80	15	hospital	hospital	NOUN
ajrhss-2042	80	16	settings	setting	NOUN
ajrhss-2042	80	17	,	,	PUNCT
ajrhss-2042	80	18	where	where	SCONJ
ajrhss-2042	80	19	patients	patient	NOUN
ajrhss-2042	80	20	often	often	ADV
ajrhss-2042	80	21	face	face	VERB
ajrhss-2042	80	22	diverse	diverse	ADJ
ajrhss-2042	80	23	medical	medical	ADJ
ajrhss-2042	80	24	needs	need	NOUN
ajrhss-2042	80	25	.	.	PUNCT
ajrhss-2042	81	1	this	this	DET
ajrhss-2042	81	2	queue	queue	NOUN
ajrhss-2042	81	3	management	management	NOUN
ajrhss-2042	81	4	system	system	NOUN
ajrhss-2042	81	5	helped	helped	AUX
ajrhss-2042	81	6	distribute	distribute	VERB
ajrhss-2042	81	7	the	the	DET
ajrhss-2042	81	8	patient	patient	ADJ
ajrhss-2042	81	9	load	load	NOUN
ajrhss-2042	81	10	among	among	ADP
ajrhss-2042	81	11	multiple	multiple	ADJ
ajrhss-2042	81	12	servers	server	NOUN
ajrhss-2042	81	13	,	,	PUNCT
ajrhss-2042	81	14	minimizing	minimize	VERB
ajrhss-2042	81	15	the	the	DET
ajrhss-2042	81	16	risk	risk	NOUN
ajrhss-2042	81	17	of	of	ADP
ajrhss-2042	81	18	bottlenecks	bottleneck	NOUN
ajrhss-2042	81	19	and	and	CCONJ
ajrhss-2042	81	20	optimizing	optimize	VERB
ajrhss-2042	81	21	resource	resource	NOUN
ajrhss-2042	81	22	utilization	utilization	NOUN
ajrhss-2042	81	23	.	.	PUNCT
ajrhss-2042	82	1	however	however	ADV
ajrhss-2042	82	2	,	,	PUNCT
ajrhss-2042	82	3	the	the	DET
ajrhss-2042	82	4	effectiveness	effectiveness	NOUN
ajrhss-2042	82	5	of	of	ADP
ajrhss-2042	82	6	slms	slm	NOUN
ajrhss-2042	82	7	is	be	AUX
ajrhss-2042	82	8	contingent	contingent	ADJ
ajrhss-2042	82	9	on	on	ADP
ajrhss-2042	82	10	factors	factor	NOUN
ajrhss-2042	82	11	such	such	ADJ
ajrhss-2042	82	12	as	as	ADP
ajrhss-2042	82	13	staff	staff	NOUN
ajrhss-2042	82	14	coordination	coordination	NOUN
ajrhss-2042	82	15	and	and	CCONJ
ajrhss-2042	82	16	workload	workload	NOUN
ajrhss-2042	82	17	balancing	balancing	NOUN
ajrhss-2042	82	18	.	.	PUNCT
ajrhss-2042	83	1	multiple	multiple	ADJ
ajrhss-2042	83	2	lines	line	NOUN
ajrhss-2042	83	3	queuing	queue	VERB
ajrhss-2042	83	4	:	:	PUNCT
ajrhss-2042	83	5	multiple	multiple	ADJ
ajrhss-2042	83	6	lines	line	NOUN
ajrhss-2042	83	7	queuing	queue	VERB
ajrhss-2042	83	8	is	be	AUX
ajrhss-2042	83	9	a	a	DET
ajrhss-2042	83	10	type	type	NOUN
ajrhss-2042	83	11	of	of	ADP
ajrhss-2042	83	12	waiting	wait	VERB
ajrhss-2042	83	13	-	-	PUNCT
ajrhss-2042	83	14	line	line	NOUN
ajrhss-2042	83	15	management	management	NOUN
ajrhss-2042	83	16	strategy	strategy	NOUN
ajrhss-2042	83	17	in	in	ADP
ajrhss-2042	83	18	which	which	PRON
ajrhss-2042	83	19	customers	customer	NOUN
ajrhss-2042	83	20	form	form	VERB
ajrhss-2042	83	21	several	several	ADJ
ajrhss-2042	83	22	lines	line	NOUN
ajrhss-2042	83	23	,	,	PUNCT
ajrhss-2042	83	24	with	with	ADP
ajrhss-2042	83	25	each	each	DET
ajrhss-2042	83	26	line	line	NOUN
ajrhss-2042	83	27	leading	lead	VERB
ajrhss-2042	83	28	to	to	ADP
ajrhss-2042	83	29	a	a	DET
ajrhss-2042	83	30	different	different	ADJ
ajrhss-2042	83	31	service	service	NOUN
ajrhss-2042	83	32	agent	agent	NOUN
ajrhss-2042	83	33	.	.	PUNCT
ajrhss-2042	84	1	while	while	SCONJ
ajrhss-2042	84	2	this	this	DET
ajrhss-2042	84	3	approach	approach	NOUN
ajrhss-2042	84	4	may	may	AUX
ajrhss-2042	84	5	appear	appear	VERB
ajrhss-2042	84	6	to	to	PART
ajrhss-2042	84	7	be	be	AUX
ajrhss-2042	84	8	more	more	ADV
ajrhss-2042	84	9	efficient	efficient	ADJ
ajrhss-2042	84	10	,	,	PUNCT
ajrhss-2042	84	11	it	it	PRON
ajrhss-2042	84	12	can	can	AUX
ajrhss-2042	84	13	be	be	AUX
ajrhss-2042	84	14	unfair	unfair	ADJ
ajrhss-2042	84	15	as	as	SCONJ
ajrhss-2042	84	16	customers	customer	NOUN
ajrhss-2042	84	17	in	in	ADP
ajrhss-2042	84	18	one	one	NUM
ajrhss-2042	84	19	line	line	NOUN
ajrhss-2042	84	20	may	may	AUX
ajrhss-2042	84	21	wait	wait	VERB
ajrhss-2042	84	22	longer	long	ADV
ajrhss-2042	84	23	than	than	ADP
ajrhss-2042	84	24	those	those	PRON
ajrhss-2042	84	25	in	in	ADP
ajrhss-2042	84	26	another	another	DET
ajrhss-2042	84	27	line	line	NOUN
ajrhss-2042	84	28	,	,	PUNCT
ajrhss-2042	84	29	and	and	CCONJ
ajrhss-2042	84	30	it	it	PRON
ajrhss-2042	84	31	can	can	AUX
ajrhss-2042	84	32	also	also	ADV
ajrhss-2042	84	33	lead	lead	VERB
ajrhss-2042	84	34	to	to	ADP
ajrhss-2042	84	35	longer	long	ADV
ajrhss-2042	84	36	waiting	wait	VERB
ajrhss-2042	84	37	times	time	NOUN
ajrhss-2042	84	38	overall	overall	ADV
ajrhss-2042	84	39	(	(	PUNCT
ajrhss-2042	84	40	koole	koole	NOUN
ajrhss-2042	84	41	&	&	CCONJ
ajrhss-2042	84	42	mandelbaum	mandelbaum	PROPN
ajrhss-2042	84	43	,	,	PUNCT
ajrhss-2042	84	44	2014	2014	NUM
ajrhss-2042	84	45	)	)	PUNCT
ajrhss-2042	84	46	.	.	PUNCT
ajrhss-2042	85	1	multiple	multiple	ADJ
ajrhss-2042	85	2	lines	line	NOUN
ajrhss-2042	85	3	of	of	ADP
ajrhss-2042	85	4	queuing	queue	VERB
ajrhss-2042	85	5	can	can	AUX
ajrhss-2042	85	6	also	also	ADV
ajrhss-2042	85	7	be	be	AUX
ajrhss-2042	85	8	stressful	stressful	ADJ
ajrhss-2042	85	9	for	for	ADP
ajrhss-2042	85	10	customers	customer	NOUN
ajrhss-2042	85	11	who	who	PRON
ajrhss-2042	85	12	are	be	AUX
ajrhss-2042	85	13	unsure	unsure	ADJ
ajrhss-2042	85	14	which	which	DET
ajrhss-2042	85	15	line	line	NOUN
ajrhss-2042	85	16	will	will	AUX
ajrhss-2042	85	17	move	move	VERB
ajrhss-2042	85	18	the	the	DET
ajrhss-2042	85	19	quickest	quick	ADJ
ajrhss-2042	85	20	.	.	PUNCT
ajrhss-2042	86	1	single	single	ADJ
ajrhss-2042	86	2	server	server	NOUN
ajrhss-2042	86	3	multiple	multiple	ADJ
ajrhss-2042	86	4	line	line	NOUN
ajrhss-2042	86	5	:	:	PUNCT
ajrhss-2042	86	6	the	the	DET
ajrhss-2042	86	7	single	single	ADJ
ajrhss-2042	86	8	server	server	NOUN
ajrhss-2042	86	9	multiple	multiple	ADJ
ajrhss-2042	86	10	line	line	NOUN
ajrhss-2042	86	11	(	(	PUNCT
ajrhss-2042	86	12	ssml	ssml	NOUN
ajrhss-2042	86	13	)	)	PUNCT
ajrhss-2042	86	14	involves	involve	VERB
ajrhss-2042	86	15	a	a	DET
ajrhss-2042	86	16	single	single	ADJ
ajrhss-2042	86	17	server	server	NOUN
ajrhss-2042	86	18	catering	catering	NOUN
ajrhss-2042	86	19	to	to	ADP
ajrhss-2042	86	20	multiple	multiple	ADJ
ajrhss-2042	86	21	waiting	waiting	NOUN
ajrhss-2042	86	22	-	-	PUNCT
ajrhss-2042	86	23	lines	line	NOUN
ajrhss-2042	86	24	,	,	PUNCT
ajrhss-2042	86	25	creating	create	VERB
ajrhss-2042	86	26	a	a	DET
ajrhss-2042	86	27	scenario	scenario	NOUN
ajrhss-2042	86	28	where	where	SCONJ
ajrhss-2042	86	29	customers	customer	NOUN
ajrhss-2042	86	30	from	from	ADP
ajrhss-2042	86	31	different	different	ADJ
ajrhss-2042	86	32	queues	queue	NOUN
ajrhss-2042	86	33	contend	contend	VERB
ajrhss-2042	86	34	for	for	ADP
ajrhss-2042	86	35	the	the	DET
ajrhss-2042	86	36	attention	attention	NOUN
ajrhss-2042	86	37	of	of	ADP
ajrhss-2042	86	38	a	a	DET
ajrhss-2042	86	39	solitary	solitary	ADJ
ajrhss-2042	86	40	service	service	NOUN
ajrhss-2042	86	41	provider	provider	NOUN
ajrhss-2042	86	42	.	.	PUNCT
ajrhss-2042	87	1	one	one	NUM
ajrhss-2042	87	2	of	of	ADP
ajrhss-2042	87	3	the	the	DET
ajrhss-2042	87	4	key	key	ADJ
ajrhss-2042	87	5	advantages	advantage	NOUN
ajrhss-2042	87	6	of	of	ADP
ajrhss-2042	87	7	ssml	ssml	NOUN
ajrhss-2042	87	8	configurations	configuration	NOUN
ajrhss-2042	87	9	is	be	AUX
ajrhss-2042	87	10	their	their	PRON
ajrhss-2042	87	11	applicability	applicability	NOUN
ajrhss-2042	87	12	in	in	ADP
ajrhss-2042	87	13	situations	situation	NOUN
ajrhss-2042	87	14	where	where	SCONJ
ajrhss-2042	87	15	there	there	PRON
ajrhss-2042	87	16	is	be	VERB
ajrhss-2042	87	17	a	a	DET
ajrhss-2042	87	18	need	need	NOUN
ajrhss-2042	87	19	to	to	PART
ajrhss-2042	87	20	differentiate	differentiate	VERB
ajrhss-2042	87	21	between	between	ADP
ajrhss-2042	87	22	customer	customer	NOUN
ajrhss-2042	87	23	classes	class	NOUN
ajrhss-2042	87	24	or	or	CCONJ
ajrhss-2042	87	25	service	service	NOUN
ajrhss-2042	87	26	priorities	priority	NOUN
ajrhss-2042	87	27	.	.	PUNCT
ajrhss-2042	88	1	despite	despite	SCONJ
ajrhss-2042	88	2	its	its	PRON
ajrhss-2042	88	3	advantages	advantage	NOUN
ajrhss-2042	88	4	,	,	PUNCT
ajrhss-2042	88	5	ssml	ssml	VERB
ajrhss-2042	88	6	configurations	configuration	NOUN
ajrhss-2042	88	7	also	also	ADV
ajrhss-2042	88	8	pose	pose	VERB
ajrhss-2042	88	9	challenges	challenge	NOUN
ajrhss-2042	88	10	,	,	PUNCT
ajrhss-2042	88	11	particularly	particularly	ADV
ajrhss-2042	88	12	in	in	ADP
ajrhss-2042	88	13	terms	term	NOUN
ajrhss-2042	88	14	of	of	ADP
ajrhss-2042	88	15	fairness	fairness	NOUN
ajrhss-2042	88	16	and	and	CCONJ
ajrhss-2042	88	17	equity	equity	NOUN
ajrhss-2042	88	18	in	in	ADP
ajrhss-2042	88	19	service	service	NOUN
ajrhss-2042	88	20	provision	provision	NOUN
ajrhss-2042	88	21	.	.	PUNCT
ajrhss-2042	89	1	queue	queue	NOUN
ajrhss-2042	89	2	prioritization	prioritization	NOUN
ajrhss-2042	89	3	and	and	CCONJ
ajrhss-2042	89	4	fairness	fairness	NOUN
ajrhss-2042	89	5	,	,	PUNCT
ajrhss-2042	89	6	emphasized	emphasize	VERB
ajrhss-2042	89	7	the	the	DET
ajrhss-2042	89	8	need	need	NOUN
ajrhss-2042	89	9	for	for	ADP
ajrhss-2042	89	10	equitable	equitable	ADJ
ajrhss-2042	89	11	service	service	NOUN
ajrhss-2042	89	12	distribution	distribution	NOUN
ajrhss-2042	89	13	among	among	ADP
ajrhss-2042	89	14	different	different	ADJ
ajrhss-2042	89	15	waiting	waiting	NOUN
ajrhss-2042	89	16	-	-	PUNCT
ajrhss-2042	89	17	lines	line	NOUN
ajrhss-2042	89	18	.	.	PUNCT
ajrhss-2042	90	1	this	this	DET
ajrhss-2042	90	2	aspect	aspect	NOUN
ajrhss-2042	90	3	becomes	become	VERB
ajrhss-2042	90	4	crucial	crucial	ADJ
ajrhss-2042	90	5	,	,	PUNCT
ajrhss-2042	90	6	especially	especially	ADV
ajrhss-2042	90	7	in	in	ADP
ajrhss-2042	90	8	contexts	context	NOUN
ajrhss-2042	90	9	where	where	SCONJ
ajrhss-2042	90	10	customers	customer	NOUN
ajrhss-2042	90	11	may	may	AUX
ajrhss-2042	90	12	perceive	perceive	VERB
ajrhss-2042	90	13	unfairness	unfairness	NOUN
ajrhss-2042	90	14	in	in	ADP
ajrhss-2042	90	15	the	the	DET
ajrhss-2042	90	16	allocation	allocation	NOUN
ajrhss-2042	90	17	of	of	ADP
ajrhss-2042	90	18	service	service	NOUN
ajrhss-2042	90	19	resources	resource	NOUN
ajrhss-2042	90	20	.	.	PUNCT
ajrhss-2042	91	1	multiple	multiple	ADJ
ajrhss-2042	91	2	line	line	NOUN
ajrhss-2042	91	3	multiple	multiple	ADJ
ajrhss-2042	91	4	server	server	NOUN
ajrhss-2042	91	5	:	:	PUNCT
ajrhss-2042	91	6	this	this	DET
ajrhss-2042	91	7	queuing	queue	VERB
ajrhss-2042	91	8	model	model	NOUN
ajrhss-2042	91	9	involves	involve	VERB
ajrhss-2042	91	10	the	the	DET
ajrhss-2042	91	11	presence	presence	NOUN
ajrhss-2042	91	12	of	of	ADP
ajrhss-2042	91	13	multiple	multiple	ADJ
ajrhss-2042	91	14	lines	line	NOUN
ajrhss-2042	91	15	through	through	ADP
ajrhss-2042	91	16	which	which	PRON
ajrhss-2042	91	17	customers	customer	NOUN
ajrhss-2042	91	18	queue	queue	NOUN
ajrhss-2042	91	19	,	,	PUNCT
ajrhss-2042	91	20	and	and	CCONJ
ajrhss-2042	91	21	multiple	multiple	ADJ
ajrhss-2042	91	22	servers	server	NOUN
ajrhss-2042	91	23	simultaneously	simultaneously	ADV
ajrhss-2042	91	24	catering	cater	VERB
ajrhss-2042	91	25	to	to	ADP
ajrhss-2042	91	26	the	the	DET
ajrhss-2042	91	27	needs	need	NOUN
ajrhss-2042	91	28	of	of	ADP
ajrhss-2042	91	29	waiting	wait	VERB
ajrhss-2042	91	30	american	american	PROPN
ajrhss-2042	91	31	journal	journal	PROPN
ajrhss-2042	91	32	of	of	ADP
ajrhss-2042	91	33	research	research	NOUN
ajrhss-2042	91	34	in	in	ADP
ajrhss-2042	91	35	humanities	humanity	NOUN
ajrhss-2042	91	36	and	and	CCONJ
ajrhss-2042	91	37	social	social	ADJ
ajrhss-2042	91	38	sciences	science	NOUN
ajrhss-2042	91	39	volume	volume	NOUN
ajrhss-2042	91	40	8	8	NUM
ajrhss-2042	91	41	,	,	PUNCT
ajrhss-2042	91	42	jan	jan	PROPN
ajrhss-2042	91	43	.	.	PROPN
ajrhss-2042	91	44	,	,	PUNCT
ajrhss-2042	91	45	2023	2023	NUM
ajrhss-2042	91	46	p	p	NOUN
ajrhss-2042	91	47	a	a	DET
ajrhss-2042	91	48	g	g	NOUN
ajrhss-2042	91	49	e	e	NOUN
ajrhss-2042	91	50	|	|	ADV
ajrhss-2042	91	51	104	104	NUM
ajrhss-2042	91	52	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	91	53	customers	customer	NOUN
ajrhss-2042	91	54	.	.	PUNCT
ajrhss-2042	92	1	this	this	DET
ajrhss-2042	92	2	arrangement	arrangement	NOUN
ajrhss-2042	92	3	is	be	AUX
ajrhss-2042	92	4	pertinent	pertinent	ADJ
ajrhss-2042	92	5	in	in	ADP
ajrhss-2042	92	6	various	various	ADJ
ajrhss-2042	92	7	service	service	NOUN
ajrhss-2042	92	8	-	-	PUNCT
ajrhss-2042	92	9	oriented	orient	VERB
ajrhss-2042	92	10	settings	setting	NOUN
ajrhss-2042	92	11	,	,	PUNCT
ajrhss-2042	92	12	such	such	ADJ
ajrhss-2042	92	13	as	as	ADP
ajrhss-2042	92	14	fast	fast	ADJ
ajrhss-2042	92	15	food	food	NOUN
ajrhss-2042	92	16	centres	centre	NOUN
ajrhss-2042	92	17	(	(	PUNCT
ajrhss-2042	92	18	ffcs	ffcs	PROPN
ajrhss-2042	92	19	)	)	PUNCT
ajrhss-2042	92	20	,	,	PUNCT
ajrhss-2042	92	21	healthcare	healthcare	NOUN
ajrhss-2042	92	22	facilities	facility	NOUN
ajrhss-2042	92	23	and	and	CCONJ
ajrhss-2042	92	24	telecommunications	telecommunication	NOUN
ajrhss-2042	92	25	,	,	PUNCT
ajrhss-2042	92	26	where	where	SCONJ
ajrhss-2042	92	27	efficient	efficient	ADJ
ajrhss-2042	92	28	customer	customer	NOUN
ajrhss-2042	92	29	service	service	NOUN
ajrhss-2042	92	30	is	be	AUX
ajrhss-2042	92	31	paramount	paramount	ADJ
ajrhss-2042	92	32	.	.	PUNCT
ajrhss-2042	93	1	a	a	DET
ajrhss-2042	93	2	key	key	ADJ
ajrhss-2042	93	3	advantage	advantage	NOUN
ajrhss-2042	93	4	of	of	ADP
ajrhss-2042	93	5	mlms	mlm	NOUN
ajrhss-2042	93	6	lies	lie	VERB
ajrhss-2042	93	7	in	in	ADP
ajrhss-2042	93	8	its	its	PRON
ajrhss-2042	93	9	potential	potential	NOUN
ajrhss-2042	93	10	to	to	PART
ajrhss-2042	93	11	enhance	enhance	VERB
ajrhss-2042	93	12	service	service	NOUN
ajrhss-2042	93	13	efficiency	efficiency	NOUN
ajrhss-2042	93	14	and	and	CCONJ
ajrhss-2042	93	15	reduce	reduce	VERB
ajrhss-2042	93	16	customer	customer	NOUN
ajrhss-2042	93	17	waiting	waiting	NOUN
ajrhss-2042	93	18	times	time	NOUN
ajrhss-2042	93	19	.	.	PUNCT
ajrhss-2042	94	1	however	however	ADV
ajrhss-2042	94	2	,	,	PUNCT
ajrhss-2042	94	3	the	the	DET
ajrhss-2042	94	4	implementation	implementation	NOUN
ajrhss-2042	94	5	of	of	ADP
ajrhss-2042	94	6	mlms	mlm	NOUN
ajrhss-2042	94	7	is	be	AUX
ajrhss-2042	94	8	not	not	PART
ajrhss-2042	94	9	without	without	ADP
ajrhss-2042	94	10	challenges	challenge	NOUN
ajrhss-2042	94	11	.	.	PUNCT
ajrhss-2042	95	1	one	one	NUM
ajrhss-2042	95	2	notable	notable	ADJ
ajrhss-2042	95	3	concern	concern	NOUN
ajrhss-2042	95	4	is	be	AUX
ajrhss-2042	95	5	the	the	DET
ajrhss-2042	95	6	need	need	NOUN
ajrhss-2042	95	7	for	for	ADP
ajrhss-2042	95	8	effective	effective	ADJ
ajrhss-2042	95	9	queue	queue	NOUN
ajrhss-2042	95	10	management	management	NOUN
ajrhss-2042	95	11	to	to	PART
ajrhss-2042	95	12	ensure	ensure	VERB
ajrhss-2042	95	13	fair	fair	ADJ
ajrhss-2042	95	14	and	and	CCONJ
ajrhss-2042	95	15	orderly	orderly	ADJ
ajrhss-2042	95	16	service	service	NOUN
ajrhss-2042	95	17	.	.	PUNCT
ajrhss-2042	96	1	virtual	virtual	ADJ
ajrhss-2042	96	2	queuing	queuing	NOUN
ajrhss-2042	96	3	:	:	PUNCT
ajrhss-2042	96	4	virtual	virtual	ADJ
ajrhss-2042	96	5	queuing	queuing	NOUN
ajrhss-2042	96	6	is	be	AUX
ajrhss-2042	96	7	a	a	DET
ajrhss-2042	96	8	type	type	NOUN
ajrhss-2042	96	9	of	of	ADP
ajrhss-2042	96	10	waiting	wait	VERB
ajrhss-2042	96	11	-	-	PUNCT
ajrhss-2042	96	12	line	line	NOUN
ajrhss-2042	96	13	management	management	NOUN
ajrhss-2042	96	14	strategy	strategy	NOUN
ajrhss-2042	96	15	that	that	PRON
ajrhss-2042	96	16	uses	use	VERB
ajrhss-2042	96	17	technology	technology	NOUN
ajrhss-2042	96	18	to	to	PART
ajrhss-2042	96	19	allow	allow	VERB
ajrhss-2042	96	20	customers	customer	NOUN
ajrhss-2042	96	21	to	to	PART
ajrhss-2042	96	22	join	join	VERB
ajrhss-2042	96	23	a	a	DET
ajrhss-2042	96	24	queue	queue	NOUN
ajrhss-2042	96	25	without	without	ADP
ajrhss-2042	96	26	physically	physically	ADV
ajrhss-2042	96	27	waiting	wait	VERB
ajrhss-2042	96	28	.	.	PUNCT
ajrhss-2042	97	1	customers	customer	NOUN
ajrhss-2042	97	2	receive	receive	VERB
ajrhss-2042	97	3	a	a	DET
ajrhss-2042	97	4	notification	notification	NOUN
ajrhss-2042	97	5	when	when	SCONJ
ajrhss-2042	97	6	their	their	PRON
ajrhss-2042	97	7	turn	turn	NOUN
ajrhss-2042	97	8	is	be	AUX
ajrhss-2042	97	9	approaching	approach	VERB
ajrhss-2042	97	10	,	,	PUNCT
ajrhss-2042	97	11	and	and	CCONJ
ajrhss-2042	97	12	they	they	PRON
ajrhss-2042	97	13	can	can	AUX
ajrhss-2042	97	14	then	then	ADV
ajrhss-2042	97	15	proceed	proceed	VERB
ajrhss-2042	97	16	to	to	ADP
ajrhss-2042	97	17	the	the	DET
ajrhss-2042	97	18	service	service	NOUN
ajrhss-2042	97	19	point	point	NOUN
ajrhss-2042	97	20	.	.	PUNCT
ajrhss-2042	98	1	virtual	virtual	ADJ
ajrhss-2042	98	2	queuing	queuing	NOUN
ajrhss-2042	98	3	has	have	AUX
ajrhss-2042	98	4	been	be	AUX
ajrhss-2042	98	5	found	find	VERB
ajrhss-2042	98	6	to	to	PART
ajrhss-2042	98	7	improve	improve	VERB
ajrhss-2042	98	8	the	the	DET
ajrhss-2042	98	9	overall	overall	ADJ
ajrhss-2042	98	10	customer	customer	NOUN
ajrhss-2042	98	11	experience	experience	NOUN
ajrhss-2042	98	12	and	and	CCONJ
ajrhss-2042	98	13	reduce	reduce	VERB
ajrhss-2042	98	14	perceived	perceive	VERB
ajrhss-2042	98	15	waiting	waiting	NOUN
ajrhss-2042	98	16	times	time	NOUN
ajrhss-2042	98	17	significantly	significantly	ADV
ajrhss-2042	98	18	(	(	PUNCT
ajrhss-2042	98	19	kim	kim	PROPN
ajrhss-2042	98	20	&	&	CCONJ
ajrhss-2042	98	21	yoon	yoon	PROPN
ajrhss-2042	98	22	,	,	PUNCT
ajrhss-2042	98	23	2014	2014	NUM
ajrhss-2042	98	24	)	)	PUNCT
ajrhss-2042	98	25	.	.	PUNCT
ajrhss-2042	99	1	priority	priority	NOUN
ajrhss-2042	99	2	queuing	queuing	NOUN
ajrhss-2042	99	3	:	:	PUNCT
ajrhss-2042	99	4	priority	priority	NOUN
ajrhss-2042	99	5	queuing	queuing	NOUN
ajrhss-2042	99	6	is	be	AUX
ajrhss-2042	99	7	a	a	DET
ajrhss-2042	99	8	type	type	NOUN
ajrhss-2042	99	9	of	of	ADP
ajrhss-2042	99	10	waiting	wait	VERB
ajrhss-2042	99	11	-	-	PUNCT
ajrhss-2042	99	12	line	line	NOUN
ajrhss-2042	99	13	management	management	NOUN
ajrhss-2042	99	14	strategy	strategy	NOUN
ajrhss-2042	99	15	that	that	PRON
ajrhss-2042	99	16	prioritizes	prioritize	VERB
ajrhss-2042	99	17	certain	certain	ADJ
ajrhss-2042	99	18	customers	customer	NOUN
ajrhss-2042	99	19	based	base	VERB
ajrhss-2042	99	20	on	on	ADP
ajrhss-2042	99	21	their	their	PRON
ajrhss-2042	99	22	status	status	NOUN
ajrhss-2042	99	23	,	,	PUNCT
ajrhss-2042	99	24	such	such	ADJ
ajrhss-2042	99	25	as	as	ADP
ajrhss-2042	99	26	vips	vip	NOUN
ajrhss-2042	99	27	or	or	CCONJ
ajrhss-2042	99	28	customers	customer	NOUN
ajrhss-2042	99	29	with	with	ADP
ajrhss-2042	99	30	disabilities	disability	NOUN
ajrhss-2042	99	31	.	.	PUNCT
ajrhss-2042	100	1	this	this	DET
ajrhss-2042	100	2	approach	approach	NOUN
ajrhss-2042	100	3	can	can	AUX
ajrhss-2042	100	4	be	be	AUX
ajrhss-2042	100	5	effective	effective	ADJ
ajrhss-2042	100	6	in	in	ADP
ajrhss-2042	100	7	providing	provide	VERB
ajrhss-2042	100	8	more	more	ADV
ajrhss-2042	100	9	efficient	efficient	ADJ
ajrhss-2042	100	10	and	and	CCONJ
ajrhss-2042	100	11	personalized	personalized	ADJ
ajrhss-2042	100	12	service	service	NOUN
ajrhss-2042	100	13	to	to	ADP
ajrhss-2042	100	14	these	these	DET
ajrhss-2042	100	15	customers	customer	NOUN
ajrhss-2042	100	16	,	,	PUNCT
ajrhss-2042	100	17	but	but	CCONJ
ajrhss-2042	100	18	it	it	PRON
ajrhss-2042	100	19	can	can	AUX
ajrhss-2042	100	20	also	also	ADV
ajrhss-2042	100	21	lead	lead	VERB
ajrhss-2042	100	22	to	to	ADP
ajrhss-2042	100	23	longer	long	ADV
ajrhss-2042	100	24	waiting	wait	VERB
ajrhss-2042	100	25	times	time	NOUN
ajrhss-2042	100	26	for	for	ADP
ajrhss-2042	100	27	other	other	ADJ
ajrhss-2042	100	28	customers	customer	NOUN
ajrhss-2042	100	29	,	,	PUNCT
ajrhss-2042	100	30	which	which	PRON
ajrhss-2042	100	31	may	may	AUX
ajrhss-2042	100	32	negatively	negatively	ADV
ajrhss-2042	100	33	impact	impact	VERB
ajrhss-2042	100	34	their	their	PRON
ajrhss-2042	100	35	experience	experience	NOUN
ajrhss-2042	100	36	(	(	PUNCT
ajrhss-2042	100	37	koole	koole	NOUN
ajrhss-2042	100	38	&	&	CCONJ
ajrhss-2042	100	39	mandelbaum	mandelbaum	PROPN
ajrhss-2042	100	40	,	,	PUNCT
ajrhss-2042	100	41	2014	2014	NUM
ajrhss-2042	100	42	)	)	PUNCT
ajrhss-2042	100	43	.	.	PUNCT
ajrhss-2042	101	1	self	self	NOUN
ajrhss-2042	101	2	-	-	PUNCT
ajrhss-2042	101	3	service	service	NOUN
ajrhss-2042	101	4	queuing	queuing	NOUN
ajrhss-2042	101	5	:	:	PUNCT
ajrhss-2042	101	6	self	self	NOUN
ajrhss-2042	101	7	-	-	PUNCT
ajrhss-2042	101	8	service	service	NOUN
ajrhss-2042	101	9	queuing	queuing	NOUN
ajrhss-2042	101	10	is	be	AUX
ajrhss-2042	101	11	a	a	DET
ajrhss-2042	101	12	type	type	NOUN
ajrhss-2042	101	13	of	of	ADP
ajrhss-2042	101	14	waiting	wait	VERB
ajrhss-2042	101	15	-	-	PUNCT
ajrhss-2042	101	16	line	line	NOUN
ajrhss-2042	101	17	management	management	NOUN
ajrhss-2042	101	18	strategy	strategy	NOUN
ajrhss-2042	101	19	that	that	PRON
ajrhss-2042	101	20	allows	allow	VERB
ajrhss-2042	101	21	customers	customer	NOUN
ajrhss-2042	101	22	to	to	PART
ajrhss-2042	101	23	perform	perform	VERB
ajrhss-2042	101	24	tasks	task	NOUN
ajrhss-2042	101	25	independently	independently	ADV
ajrhss-2042	101	26	,	,	PUNCT
ajrhss-2042	101	27	such	such	ADJ
ajrhss-2042	101	28	as	as	ADP
ajrhss-2042	101	29	checking	check	VERB
ajrhss-2042	101	30	out	out	ADP
ajrhss-2042	101	31	using	use	VERB
ajrhss-2042	101	32	a	a	DET
ajrhss-2042	101	33	self	self	NOUN
ajrhss-2042	101	34	-	-	PUNCT
ajrhss-2042	101	35	service	service	NOUN
ajrhss-2042	101	36	kiosk	kiosk	NOUN
ajrhss-2042	101	37	.	.	PUNCT
ajrhss-2042	102	1	this	this	DET
ajrhss-2042	102	2	approach	approach	NOUN
ajrhss-2042	102	3	can	can	AUX
ajrhss-2042	102	4	help	help	VERB
ajrhss-2042	102	5	reduce	reduce	VERB
ajrhss-2042	102	6	waiting	waiting	NOUN
ajrhss-2042	102	7	times	time	NOUN
ajrhss-2042	102	8	and	and	CCONJ
ajrhss-2042	102	9	improve	improve	VERB
ajrhss-2042	102	10	the	the	DET
ajrhss-2042	102	11	overall	overall	ADJ
ajrhss-2042	102	12	customer	customer	NOUN
ajrhss-2042	102	13	experience	experience	NOUN
ajrhss-2042	102	14	by	by	ADP
ajrhss-2042	102	15	reducing	reduce	VERB
ajrhss-2042	102	16	the	the	DET
ajrhss-2042	102	17	workload	workload	NOUN
ajrhss-2042	102	18	of	of	ADP
ajrhss-2042	102	19	service	service	NOUN
ajrhss-2042	102	20	agents	agent	NOUN
ajrhss-2042	102	21	(	(	PUNCT
ajrhss-2042	102	22	kim	kim	PROPN
ajrhss-2042	102	23	&	&	CCONJ
ajrhss-2042	102	24	yoon	yoon	PROPN
ajrhss-2042	102	25	,	,	PUNCT
ajrhss-2042	102	26	2014	2014	NUM
ajrhss-2042	102	27	)	)	PUNCT
ajrhss-2042	102	28	.	.	PUNCT
ajrhss-2042	103	1	managing	manage	VERB
ajrhss-2042	103	2	customer	customer	NOUN
ajrhss-2042	103	3	waiting	wait	VERB
ajrhss-2042	103	4	times	time	NOUN
ajrhss-2042	103	5	is	be	AUX
ajrhss-2042	103	6	essential	essential	ADJ
ajrhss-2042	103	7	for	for	ADP
ajrhss-2042	103	8	providing	provide	VERB
ajrhss-2042	103	9	a	a	DET
ajrhss-2042	103	10	positive	positive	ADJ
ajrhss-2042	103	11	customer	customer	NOUN
ajrhss-2042	103	12	experience	experience	NOUN
ajrhss-2042	103	13	.	.	PUNCT
ajrhss-2042	104	1	organizations	organization	NOUN
ajrhss-2042	104	2	can	can	AUX
ajrhss-2042	104	3	adopt	adopt	VERB
ajrhss-2042	104	4	different	different	ADJ
ajrhss-2042	104	5	types	type	NOUN
ajrhss-2042	104	6	of	of	ADP
ajrhss-2042	104	7	waiting	wait	VERB
ajrhss-2042	104	8	-	-	PUNCT
ajrhss-2042	104	9	line	line	NOUN
ajrhss-2042	104	10	management	management	NOUN
ajrhss-2042	104	11	strategies	strategy	NOUN
ajrhss-2042	104	12	,	,	PUNCT
ajrhss-2042	104	13	such	such	ADJ
ajrhss-2042	104	14	as	as	ADP
ajrhss-2042	104	15	single	single	ADJ
ajrhss-2042	104	16	-	-	PUNCT
ajrhss-2042	104	17	line	line	NOUN
ajrhss-2042	104	18	queuing	queuing	NOUN
ajrhss-2042	104	19	,	,	PUNCT
ajrhss-2042	104	20	multiple	multiple	ADJ
ajrhss-2042	104	21	-	-	PUNCT
ajrhss-2042	104	22	line	line	NOUN
ajrhss-2042	104	23	queuing	queuing	NOUN
ajrhss-2042	104	24	,	,	PUNCT
ajrhss-2042	104	25	virtual	virtual	ADJ
ajrhss-2042	104	26	queuing	queuing	NOUN
ajrhss-2042	104	27	,	,	PUNCT
ajrhss-2042	104	28	priority	priority	NOUN
ajrhss-2042	104	29	queuing	queuing	NOUN
ajrhss-2042	104	30	and	and	CCONJ
ajrhss-2042	104	31	self	self	NOUN
ajrhss-2042	104	32	-	-	PUNCT
ajrhss-2042	104	33	service	service	NOUN
ajrhss-2042	104	34	queuing	queuing	NOUN
ajrhss-2042	104	35	,	,	PUNCT
ajrhss-2042	104	36	depending	depend	VERB
ajrhss-2042	104	37	on	on	ADP
ajrhss-2042	104	38	their	their	PRON
ajrhss-2042	104	39	specific	specific	ADJ
ajrhss-2042	104	40	needs	need	NOUN
ajrhss-2042	104	41	and	and	CCONJ
ajrhss-2042	104	42	goals	goal	NOUN
ajrhss-2042	104	43	.	.	PUNCT
ajrhss-2042	105	1	dimensions	dimension	NOUN
ajrhss-2042	105	2	of	of	ADP
ajrhss-2042	105	3	waiting	wait	VERB
ajrhss-2042	105	4	-	-	PUNCT
ajrhss-2042	105	5	lines	line	NOUN
ajrhss-2042	105	6	management	management	NOUN
ajrhss-2042	105	7	for	for	ADP
ajrhss-2042	105	8	the	the	DET
ajrhss-2042	105	9	purpose	purpose	NOUN
ajrhss-2042	105	10	of	of	ADP
ajrhss-2042	105	11	this	this	DET
ajrhss-2042	105	12	study	study	NOUN
ajrhss-2042	105	13	,	,	PUNCT
ajrhss-2042	105	14	the	the	DET
ajrhss-2042	105	15	identified	identify	VERB
ajrhss-2042	105	16	proxies	proxy	NOUN
ajrhss-2042	105	17	for	for	ADP
ajrhss-2042	105	18	waiting	wait	VERB
ajrhss-2042	105	19	-	-	PUNCT
ajrhss-2042	105	20	line	line	NOUN
ajrhss-2042	105	21	management	management	NOUN
ajrhss-2042	105	22	include	include	VERB
ajrhss-2042	105	23	customer	customer	NOUN
ajrhss-2042	105	24	engagement	engagement	NOUN
ajrhss-2042	105	25	,	,	PUNCT
ajrhss-2042	105	26	staff	staff	NOUN
ajrhss-2042	105	27	empathy	empathy	NOUN
ajrhss-2042	105	28	,	,	PUNCT
ajrhss-2042	105	29	waiting	wait	VERB
ajrhss-2042	105	30	environment	environment	NOUN
ajrhss-2042	105	31	and	and	CCONJ
ajrhss-2042	105	32	perceived	perceive	VERB
ajrhss-2042	105	33	waiting	waiting	NOUN
ajrhss-2042	105	34	time	time	NOUN
ajrhss-2042	105	35	.	.	PUNCT
ajrhss-2042	106	1	customer	customer	NOUN
ajrhss-2042	106	2	engagement	engagement	NOUN
ajrhss-2042	106	3	customer	customer	NOUN
ajrhss-2042	106	4	engagement	engagement	NOUN
ajrhss-2042	106	5	has	have	AUX
ajrhss-2042	106	6	been	be	AUX
ajrhss-2042	106	7	defined	define	VERB
ajrhss-2042	106	8	by	by	ADP
ajrhss-2042	106	9	brodie	brodie	PROPN
ajrhss-2042	106	10	et	et	PROPN
ajrhss-2042	106	11	al	al	PROPN
ajrhss-2042	106	12	.	.	PROPN
ajrhss-2042	107	1	(	(	PUNCT
ajrhss-2042	107	2	2013	2013	NUM
ajrhss-2042	107	3	)	)	PUNCT
ajrhss-2042	107	4	as	as	ADP
ajrhss-2042	107	5	a	a	DET
ajrhss-2042	107	6	psychological	psychological	ADJ
ajrhss-2042	107	7	state	state	NOUN
ajrhss-2042	107	8	that	that	PRON
ajrhss-2042	107	9	occurs	occur	VERB
ajrhss-2042	107	10	when	when	SCONJ
ajrhss-2042	107	11	customers	customer	NOUN
ajrhss-2042	107	12	are	be	AUX
ajrhss-2042	107	13	willing	willing	ADJ
ajrhss-2042	107	14	to	to	PART
ajrhss-2042	107	15	invest	invest	VERB
ajrhss-2042	107	16	their	their	PRON
ajrhss-2042	107	17	attention	attention	NOUN
ajrhss-2042	107	18	,	,	PUNCT
ajrhss-2042	107	19	time	time	NOUN
ajrhss-2042	107	20	and	and	CCONJ
ajrhss-2042	107	21	resources	resource	NOUN
ajrhss-2042	107	22	in	in	ADP
ajrhss-2042	107	23	a	a	DET
ajrhss-2042	107	24	brand	brand	NOUN
ajrhss-2042	107	25	.	.	PUNCT
ajrhss-2042	108	1	this	this	DET
ajrhss-2042	108	2	definition	definition	NOUN
ajrhss-2042	108	3	emphasizes	emphasize	VERB
ajrhss-2042	108	4	the	the	DET
ajrhss-2042	108	5	depth	depth	NOUN
ajrhss-2042	108	6	of	of	ADP
ajrhss-2042	108	7	customer	customer	NOUN
ajrhss-2042	108	8	involvement	involvement	NOUN
ajrhss-2042	108	9	and	and	CCONJ
ajrhss-2042	108	10	the	the	DET
ajrhss-2042	108	11	emotional	emotional	ADJ
ajrhss-2042	108	12	commitment	commitment	NOUN
ajrhss-2042	108	13	inherent	inherent	ADJ
ajrhss-2042	108	14	in	in	ADP
ajrhss-2042	108	15	engagement	engagement	NOUN
ajrhss-2042	108	16	.	.	PUNCT
ajrhss-2042	109	1	the	the	DET
ajrhss-2042	109	2	literature	literature	NOUN
ajrhss-2042	109	3	emphasizes	emphasize	VERB
ajrhss-2042	109	4	the	the	DET
ajrhss-2042	109	5	role	role	NOUN
ajrhss-2042	109	6	of	of	ADP
ajrhss-2042	109	7	technology	technology	NOUN
ajrhss-2042	109	8	as	as	ADP
ajrhss-2042	109	9	a	a	DET
ajrhss-2042	109	10	catalyst	catalyst	NOUN
ajrhss-2042	109	11	for	for	ADP
ajrhss-2042	109	12	customer	customer	NOUN
ajrhss-2042	109	13	engagement	engagement	NOUN
ajrhss-2042	109	14	.	.	PUNCT
ajrhss-2042	110	1	social	social	ADJ
ajrhss-2042	110	2	media	medium	NOUN
ajrhss-2042	110	3	platforms	platform	NOUN
ajrhss-2042	110	4	in	in	ADP
ajrhss-2042	110	5	particular	particular	ADJ
ajrhss-2042	110	6	,	,	PUNCT
ajrhss-2042	110	7	play	play	VERB
ajrhss-2042	110	8	a	a	DET
ajrhss-2042	110	9	crucial	crucial	ADJ
ajrhss-2042	110	10	role	role	NOUN
ajrhss-2042	110	11	in	in	ADP
ajrhss-2042	110	12	facilitating	facilitate	VERB
ajrhss-2042	110	13	two	two	NUM
ajrhss-2042	110	14	-	-	PUNCT
ajrhss-2042	110	15	way	way	NOUN
ajrhss-2042	110	16	communication	communication	NOUN
ajrhss-2042	110	17	between	between	ADP
ajrhss-2042	110	18	brands	brand	NOUN
ajrhss-2042	110	19	and	and	CCONJ
ajrhss-2042	110	20	customers	customer	NOUN
ajrhss-2042	110	21	.	.	PUNCT
ajrhss-2042	111	1	kumar	kumar	PROPN
ajrhss-2042	111	2	and	and	CCONJ
ajrhss-2042	111	3	pansari	pansari	PROPN
ajrhss-2042	111	4	(	(	PUNCT
ajrhss-2042	111	5	2016	2016	NUM
ajrhss-2042	111	6	)	)	PUNCT
ajrhss-2042	111	7	assert	assert	VERB
ajrhss-2042	111	8	that	that	SCONJ
ajrhss-2042	111	9	leveraging	leverage	VERB
ajrhss-2042	111	10	social	social	ADJ
ajrhss-2042	111	11	media	medium	NOUN
ajrhss-2042	111	12	channels	channel	NOUN
ajrhss-2042	111	13	enables	enable	VERB
ajrhss-2042	111	14	brands	brand	NOUN
ajrhss-2042	111	15	to	to	PART
ajrhss-2042	111	16	actively	actively	ADV
ajrhss-2042	111	17	participate	participate	VERB
ajrhss-2042	111	18	in	in	ADP
ajrhss-2042	111	19	conversations	conversation	NOUN
ajrhss-2042	111	20	,	,	PUNCT
ajrhss-2042	111	21	respond	respond	VERB
ajrhss-2042	111	22	to	to	ADP
ajrhss-2042	111	23	customer	customer	NOUN
ajrhss-2042	111	24	queries	query	NOUN
ajrhss-2042	111	25	and	and	CCONJ
ajrhss-2042	111	26	solicit	solicit	VERB
ajrhss-2042	111	27	feedback	feedback	NOUN
ajrhss-2042	111	28	,	,	PUNCT
ajrhss-2042	111	29	thereby	thereby	ADV
ajrhss-2042	111	30	fostering	foster	VERB
ajrhss-2042	111	31	a	a	DET
ajrhss-2042	111	32	sense	sense	NOUN
ajrhss-2042	111	33	of	of	ADP
ajrhss-2042	111	34	belongingness	belongingness	NOUN
ajrhss-2042	111	35	and	and	CCONJ
ajrhss-2042	111	36	co	co	NOUN
ajrhss-2042	111	37	-	-	NOUN
ajrhss-2042	111	38	creation	creation	NOUN
ajrhss-2042	111	39	.	.	PUNCT
ajrhss-2042	112	1	this	this	PRON
ajrhss-2042	112	2	aligns	align	VERB
ajrhss-2042	112	3	with	with	ADP
ajrhss-2042	112	4	the	the	DET
ajrhss-2042	112	5	notion	notion	NOUN
ajrhss-2042	112	6	of	of	ADP
ajrhss-2042	112	7	customer	customer	NOUN
ajrhss-2042	112	8	engagement	engagement	NOUN
ajrhss-2042	112	9	as	as	ADP
ajrhss-2042	112	10	a	a	DET
ajrhss-2042	112	11	dialogic	dialogic	ADJ
ajrhss-2042	112	12	process	process	NOUN
ajrhss-2042	112	13	,	,	PUNCT
ajrhss-2042	112	14	emphasizing	emphasize	VERB
ajrhss-2042	112	15	the	the	DET
ajrhss-2042	112	16	importance	importance	NOUN
ajrhss-2042	112	17	of	of	ADP
ajrhss-2042	112	18	reciprocal	reciprocal	ADJ
ajrhss-2042	112	19	communication	communication	NOUN
ajrhss-2042	112	20	(	(	PUNCT
ajrhss-2042	112	21	hollebeek	hollebeek	NOUN
ajrhss-2042	112	22	,	,	PUNCT
ajrhss-2042	112	23	et	et	PROPN
ajrhss-2042	112	24	al	al	PROPN
ajrhss-2042	112	25	.	.	PROPN
ajrhss-2042	112	26	,	,	PUNCT
ajrhss-2042	112	27	2014	2014	NUM
ajrhss-2042	112	28	)	)	PUNCT
ajrhss-2042	112	29	.	.	PUNCT
ajrhss-2042	113	1	engagement	engagement	NOUN
ajrhss-2042	113	2	extends	extend	VERB
ajrhss-2042	113	3	beyond	beyond	ADP
ajrhss-2042	113	4	mere	mere	ADJ
ajrhss-2042	113	5	behavioural	behavioural	ADJ
ajrhss-2042	113	6	interactions	interaction	NOUN
ajrhss-2042	113	7	and	and	CCONJ
ajrhss-2042	113	8	includes	include	VERB
ajrhss-2042	113	9	cognitive	cognitive	ADJ
ajrhss-2042	113	10	and	and	CCONJ
ajrhss-2042	113	11	emotional	emotional	ADJ
ajrhss-2042	113	12	elements	element	NOUN
ajrhss-2042	113	13	;	;	PUNCT
ajrhss-2042	113	14	emphasizing	emphasize	VERB
ajrhss-2042	113	15	a	a	DET
ajrhss-2042	113	16	holistic	holistic	ADJ
ajrhss-2042	113	17	understanding	understanding	NOUN
ajrhss-2042	113	18	of	of	ADP
ajrhss-2042	113	19	customer	customer	NOUN
ajrhss-2042	113	20	-	-	PUNCT
ajrhss-2042	113	21	brand	brand	NOUN
ajrhss-2042	113	22	relationships	relationship	NOUN
ajrhss-2042	113	23	(	(	PUNCT
ajrhss-2042	113	24	vivek	vivek	PROPN
ajrhss-2042	113	25	et	et	PROPN
ajrhss-2042	113	26	al	al	PROPN
ajrhss-2042	113	27	.	.	PROPN
ajrhss-2042	113	28	,	,	PUNCT
ajrhss-2042	113	29	2012	2012	NUM
ajrhss-2042	113	30	)	)	PUNCT
ajrhss-2042	113	31	.	.	PUNCT
ajrhss-2042	114	1	hollebeek	hollebeek	NOUN
ajrhss-2042	114	2	(	(	PUNCT
ajrhss-2042	114	3	2011	2011	NUM
ajrhss-2042	114	4	)	)	PUNCT
ajrhss-2042	114	5	further	far	ADV
ajrhss-2042	114	6	emphasizes	emphasize	VERB
ajrhss-2042	114	7	the	the	DET
ajrhss-2042	114	8	dynamic	dynamic	ADJ
ajrhss-2042	114	9	nature	nature	NOUN
ajrhss-2042	114	10	of	of	ADP
ajrhss-2042	114	11	american	american	PROPN
ajrhss-2042	114	12	journal	journal	PROPN
ajrhss-2042	114	13	of	of	ADP
ajrhss-2042	114	14	research	research	NOUN
ajrhss-2042	114	15	in	in	ADP
ajrhss-2042	114	16	humanities	humanity	NOUN
ajrhss-2042	114	17	and	and	CCONJ
ajrhss-2042	114	18	social	social	ADJ
ajrhss-2042	114	19	sciences	science	NOUN
ajrhss-2042	114	20	volume	volume	NOUN
ajrhss-2042	114	21	8	8	NUM
ajrhss-2042	114	22	,	,	PUNCT
ajrhss-2042	114	23	jan	jan	PROPN
ajrhss-2042	114	24	.	.	PROPN
ajrhss-2042	114	25	,	,	PUNCT
ajrhss-2042	114	26	2023	2023	NUM
ajrhss-2042	114	27	p	p	NOUN
ajrhss-2042	114	28	a	a	DET
ajrhss-2042	114	29	g	g	NOUN
ajrhss-2042	114	30	e	e	PROPN
ajrhss-2042	114	31	|	|	ADV
ajrhss-2042	114	32	105	105	NUM
ajrhss-2042	114	33	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	114	34	engagement	engagement	NOUN
ajrhss-2042	114	35	,	,	PUNCT
ajrhss-2042	114	36	stressing	stress	VERB
ajrhss-2042	114	37	its	its	PRON
ajrhss-2042	114	38	continuous	continuous	ADJ
ajrhss-2042	114	39	and	and	CCONJ
ajrhss-2042	114	40	evolving	evolve	VERB
ajrhss-2042	114	41	nature	nature	NOUN
ajrhss-2042	114	42	as	as	SCONJ
ajrhss-2042	114	43	customers	customer	NOUN
ajrhss-2042	114	44	interact	interact	VERB
ajrhss-2042	114	45	with	with	ADP
ajrhss-2042	114	46	brands	brand	NOUN
ajrhss-2042	114	47	over	over	ADP
ajrhss-2042	114	48	time	time	NOUN
ajrhss-2042	114	49	.	.	PUNCT
ajrhss-2042	115	1	engaged	engage	VERB
ajrhss-2042	115	2	customers	customer	NOUN
ajrhss-2042	115	3	are	be	AUX
ajrhss-2042	115	4	more	more	ADV
ajrhss-2042	115	5	likely	likely	ADJ
ajrhss-2042	115	6	to	to	PART
ajrhss-2042	115	7	exhibit	exhibit	VERB
ajrhss-2042	115	8	loyalty	loyalty	NOUN
ajrhss-2042	115	9	,	,	PUNCT
ajrhss-2042	115	10	repeat	repeat	NOUN
ajrhss-2042	115	11	purchase	purchase	NOUN
ajrhss-2042	115	12	behaviour	behaviour	NOUN
ajrhss-2042	115	13	and	and	CCONJ
ajrhss-2042	115	14	positive	positive	ADJ
ajrhss-2042	115	15	wordof	wordof	NOUN
ajrhss-2042	115	16	-	-	PUNCT
ajrhss-2042	115	17	mouth	mouth	NOUN
ajrhss-2042	115	18	(	(	PUNCT
ajrhss-2042	115	19	bowden	bowden	PROPN
ajrhss-2042	115	20	,	,	PUNCT
ajrhss-2042	115	21	et	et	PROPN
ajrhss-2042	115	22	al	al	PROPN
ajrhss-2042	115	23	.	.	PROPN
ajrhss-2042	115	24	,	,	PUNCT
ajrhss-2042	115	25	2009	2009	NUM
ajrhss-2042	115	26	)	)	PUNCT
ajrhss-2042	115	27	.	.	PUNCT
ajrhss-2042	116	1	their	their	PRON
ajrhss-2042	116	2	emotional	emotional	ADJ
ajrhss-2042	116	3	connection	connection	NOUN
ajrhss-2042	116	4	to	to	ADP
ajrhss-2042	116	5	the	the	DET
ajrhss-2042	116	6	brand	brand	NOUN
ajrhss-2042	116	7	translates	translate	VERB
ajrhss-2042	116	8	into	into	ADP
ajrhss-2042	116	9	a	a	DET
ajrhss-2042	116	10	higher	high	ADJ
ajrhss-2042	116	11	likelihood	likelihood	NOUN
ajrhss-2042	116	12	of	of	ADP
ajrhss-2042	116	13	forgiveness	forgiveness	NOUN
ajrhss-2042	116	14	in	in	ADP
ajrhss-2042	116	15	the	the	DET
ajrhss-2042	116	16	face	face	NOUN
ajrhss-2042	116	17	of	of	ADP
ajrhss-2042	116	18	service	service	NOUN
ajrhss-2042	116	19	failures	failure	NOUN
ajrhss-2042	116	20	(	(	PUNCT
ajrhss-2042	116	21	verleye	verleye	NOUN
ajrhss-2042	116	22	et	et	NOUN
ajrhss-2042	116	23	al	al	PROPN
ajrhss-2042	116	24	.	.	PROPN
ajrhss-2042	116	25	,	,	PUNCT
ajrhss-2042	116	26	2013	2013	NUM
ajrhss-2042	116	27	)	)	PUNCT
ajrhss-2042	116	28	.	.	PUNCT
ajrhss-2042	117	1	moreover	moreover	ADV
ajrhss-2042	117	2	,	,	PUNCT
ajrhss-2042	117	3	engaged	engaged	ADJ
ajrhss-2042	117	4	customers	customer	NOUN
ajrhss-2042	117	5	are	be	AUX
ajrhss-2042	117	6	instrumental	instrumental	ADJ
ajrhss-2042	117	7	in	in	ADP
ajrhss-2042	117	8	co	co	VERB
ajrhss-2042	117	9	-	-	ADJ
ajrhss-2042	117	10	creating	create	VERB
ajrhss-2042	117	11	value	value	NOUN
ajrhss-2042	117	12	,	,	PUNCT
ajrhss-2042	117	13	actively	actively	ADV
ajrhss-2042	117	14	participating	participate	VERB
ajrhss-2042	117	15	in	in	ADP
ajrhss-2042	117	16	the	the	DET
ajrhss-2042	117	17	innovation	innovation	NOUN
ajrhss-2042	117	18	process	process	NOUN
ajrhss-2042	117	19	and	and	CCONJ
ajrhss-2042	117	20	contributing	contribute	VERB
ajrhss-2042	117	21	to	to	ADP
ajrhss-2042	117	22	the	the	DET
ajrhss-2042	117	23	development	development	NOUN
ajrhss-2042	117	24	of	of	ADP
ajrhss-2042	117	25	new	new	ADJ
ajrhss-2042	117	26	products	product	NOUN
ajrhss-2042	117	27	and	and	CCONJ
ajrhss-2042	117	28	services	service	NOUN
ajrhss-2042	117	29	(	(	PUNCT
ajrhss-2042	117	30	prahalad	prahalad	PROPN
ajrhss-2042	117	31	&	&	CCONJ
ajrhss-2042	117	32	ramaswamy	ramaswamy	ADJ
ajrhss-2042	117	33	,	,	PUNCT
ajrhss-2042	117	34	2004	2004	NUM
ajrhss-2042	117	35	)	)	PUNCT
ajrhss-2042	117	36	.	.	PUNCT
ajrhss-2042	118	1	staff	staff	NOUN
ajrhss-2042	118	2	empathy	empathy	PROPN
ajrhss-2042	118	3	staff	staff	NOUN
ajrhss-2042	118	4	empathy	empathy	NOUN
ajrhss-2042	118	5	is	be	AUX
ajrhss-2042	118	6	a	a	DET
ajrhss-2042	118	7	critical	critical	ADJ
ajrhss-2042	118	8	dimension	dimension	NOUN
ajrhss-2042	118	9	in	in	ADP
ajrhss-2042	118	10	the	the	DET
ajrhss-2042	118	11	realm	realm	NOUN
ajrhss-2042	118	12	of	of	ADP
ajrhss-2042	118	13	service	service	NOUN
ajrhss-2042	118	14	quality	quality	NOUN
ajrhss-2042	118	15	;	;	PUNCT
ajrhss-2042	118	16	representing	represent	VERB
ajrhss-2042	118	17	a	a	DET
ajrhss-2042	118	18	core	core	NOUN
ajrhss-2042	118	19	element	element	NOUN
ajrhss-2042	118	20	in	in	ADP
ajrhss-2042	118	21	the	the	DET
ajrhss-2042	118	22	interaction	interaction	NOUN
ajrhss-2042	118	23	between	between	ADP
ajrhss-2042	118	24	service	service	NOUN
ajrhss-2042	118	25	providers	provider	NOUN
ajrhss-2042	118	26	and	and	CCONJ
ajrhss-2042	118	27	customers	customer	NOUN
ajrhss-2042	118	28	across	across	ADP
ajrhss-2042	118	29	various	various	ADJ
ajrhss-2042	118	30	industries	industry	NOUN
ajrhss-2042	118	31	.	.	PUNCT
ajrhss-2042	119	1	empathy	empathy	NOUN
ajrhss-2042	119	2	,	,	PUNCT
ajrhss-2042	119	3	involves	involve	VERB
ajrhss-2042	119	4	the	the	DET
ajrhss-2042	119	5	ability	ability	NOUN
ajrhss-2042	119	6	of	of	ADP
ajrhss-2042	119	7	service	service	NOUN
ajrhss-2042	119	8	staff	staff	NOUN
ajrhss-2042	119	9	to	to	PART
ajrhss-2042	119	10	understand	understand	VERB
ajrhss-2042	119	11	and	and	CCONJ
ajrhss-2042	119	12	share	share	VERB
ajrhss-2042	119	13	the	the	DET
ajrhss-2042	119	14	feelings	feeling	NOUN
ajrhss-2042	119	15	of	of	ADP
ajrhss-2042	119	16	customers	customer	NOUN
ajrhss-2042	119	17	,	,	PUNCT
ajrhss-2042	119	18	demonstrating	demonstrate	VERB
ajrhss-2042	119	19	a	a	DET
ajrhss-2042	119	20	genuine	genuine	ADJ
ajrhss-2042	119	21	concern	concern	NOUN
ajrhss-2042	119	22	for	for	ADP
ajrhss-2042	119	23	their	their	PRON
ajrhss-2042	119	24	well	well	ADV
ajrhss-2042	119	25	-	-	PUNCT
ajrhss-2042	119	26	being	being	NOUN
ajrhss-2042	119	27	.	.	PUNCT
ajrhss-2042	120	1	empathy	empathy	NOUN
ajrhss-2042	120	2	,	,	PUNCT
ajrhss-2042	120	3	rooted	root	VERB
ajrhss-2042	120	4	in	in	ADP
ajrhss-2042	120	5	social	social	ADJ
ajrhss-2042	120	6	psychology	psychology	NOUN
ajrhss-2042	120	7	,	,	PUNCT
ajrhss-2042	120	8	is	be	AUX
ajrhss-2042	120	9	recognized	recognize	VERB
ajrhss-2042	120	10	as	as	ADP
ajrhss-2042	120	11	a	a	DET
ajrhss-2042	120	12	crucial	crucial	ADJ
ajrhss-2042	120	13	element	element	NOUN
ajrhss-2042	120	14	in	in	ADP
ajrhss-2042	120	15	interpersonal	interpersonal	ADJ
ajrhss-2042	120	16	relationships	relationship	NOUN
ajrhss-2042	120	17	and	and	CCONJ
ajrhss-2042	120	18	communication	communication	NOUN
ajrhss-2042	120	19	.	.	PUNCT
ajrhss-2042	121	1	in	in	ADP
ajrhss-2042	121	2	the	the	DET
ajrhss-2042	121	3	service	service	NOUN
ajrhss-2042	121	4	industry	industry	NOUN
ajrhss-2042	121	5	,	,	PUNCT
ajrhss-2042	121	6	staff	staff	NOUN
ajrhss-2042	121	7	empathy	empathy	NOUN
ajrhss-2042	121	8	plays	play	VERB
ajrhss-2042	121	9	a	a	DET
ajrhss-2042	121	10	pivotal	pivotal	ADJ
ajrhss-2042	121	11	role	role	NOUN
ajrhss-2042	121	12	in	in	ADP
ajrhss-2042	121	13	shaping	shape	VERB
ajrhss-2042	121	14	customers	customer	NOUN
ajrhss-2042	121	15	'	'	PART
ajrhss-2042	121	16	perceptions	perception	NOUN
ajrhss-2042	121	17	and	and	CCONJ
ajrhss-2042	121	18	experiences	experience	NOUN
ajrhss-2042	121	19	.	.	PUNCT
ajrhss-2042	122	1	as	as	SCONJ
ajrhss-2042	122	2	noted	note	VERB
ajrhss-2042	122	3	by	by	ADP
ajrhss-2042	122	4	davis	davis	PROPN
ajrhss-2042	122	5	(	(	PUNCT
ajrhss-2042	122	6	1996	1996	NUM
ajrhss-2042	122	7	)	)	PUNCT
ajrhss-2042	122	8	,	,	PUNCT
ajrhss-2042	122	9	empathy	empathy	NOUN
ajrhss-2042	122	10	involves	involve	VERB
ajrhss-2042	122	11	both	both	CCONJ
ajrhss-2042	122	12	cognitive	cognitive	ADJ
ajrhss-2042	122	13	and	and	CCONJ
ajrhss-2042	122	14	affective	affective	ADJ
ajrhss-2042	122	15	dimensions	dimension	NOUN
ajrhss-2042	122	16	,	,	PUNCT
ajrhss-2042	122	17	encompassing	encompass	VERB
ajrhss-2042	122	18	an	an	DET
ajrhss-2042	122	19	understanding	understanding	NOUN
ajrhss-2042	122	20	of	of	ADP
ajrhss-2042	122	21	the	the	DET
ajrhss-2042	122	22	customer	customer	NOUN
ajrhss-2042	122	23	's	's	PART
ajrhss-2042	122	24	perspective	perspective	NOUN
ajrhss-2042	122	25	and	and	CCONJ
ajrhss-2042	122	26	an	an	DET
ajrhss-2042	122	27	emotional	emotional	ADJ
ajrhss-2042	122	28	responsiveness	responsiveness	NOUN
ajrhss-2042	122	29	to	to	ADP
ajrhss-2042	122	30	their	their	PRON
ajrhss-2042	122	31	needs	need	NOUN
ajrhss-2042	122	32	.	.	PUNCT
ajrhss-2042	123	1	this	this	DET
ajrhss-2042	123	2	dual	dual	ADJ
ajrhss-2042	123	3	nature	nature	NOUN
ajrhss-2042	123	4	of	of	ADP
ajrhss-2042	123	5	empathy	empathy	NOUN
ajrhss-2042	123	6	positions	position	VERB
ajrhss-2042	123	7	it	it	PRON
ajrhss-2042	123	8	as	as	ADP
ajrhss-2042	123	9	a	a	DET
ajrhss-2042	123	10	powerful	powerful	ADJ
ajrhss-2042	123	11	mechanism	mechanism	NOUN
ajrhss-2042	123	12	for	for	ADP
ajrhss-2042	123	13	fostering	foster	VERB
ajrhss-2042	123	14	positive	positive	ADJ
ajrhss-2042	123	15	interactions	interaction	NOUN
ajrhss-2042	123	16	and	and	CCONJ
ajrhss-2042	123	17	enhancing	enhance	VERB
ajrhss-2042	123	18	overall	overall	ADJ
ajrhss-2042	123	19	service	service	NOUN
ajrhss-2042	123	20	quality	quality	NOUN
ajrhss-2042	123	21	.	.	PUNCT
ajrhss-2042	124	1	the	the	DET
ajrhss-2042	124	2	outcomes	outcome	NOUN
ajrhss-2042	124	3	of	of	ADP
ajrhss-2042	124	4	staff	staff	NOUN
ajrhss-2042	124	5	empathy	empathy	NOUN
ajrhss-2042	124	6	are	be	AUX
ajrhss-2042	124	7	manifold	manifold	ADJ
ajrhss-2042	124	8	,	,	PUNCT
ajrhss-2042	124	9	impacting	impact	VERB
ajrhss-2042	124	10	both	both	CCONJ
ajrhss-2042	124	11	customers	customer	NOUN
ajrhss-2042	124	12	and	and	CCONJ
ajrhss-2042	124	13	organizations	organization	NOUN
ajrhss-2042	124	14	.	.	PUNCT
ajrhss-2042	125	1	one	one	NUM
ajrhss-2042	125	2	of	of	ADP
ajrhss-2042	125	3	the	the	DET
ajrhss-2042	125	4	primary	primary	ADJ
ajrhss-2042	125	5	outcomes	outcome	NOUN
ajrhss-2042	125	6	is	be	AUX
ajrhss-2042	125	7	enhanced	enhance	VERB
ajrhss-2042	125	8	customer	customer	NOUN
ajrhss-2042	125	9	satisfaction	satisfaction	NOUN
ajrhss-2042	125	10	.	.	PUNCT
ajrhss-2042	126	1	when	when	SCONJ
ajrhss-2042	126	2	customers	customer	NOUN
ajrhss-2042	126	3	perceive	perceive	VERB
ajrhss-2042	126	4	that	that	SCONJ
ajrhss-2042	126	5	service	service	NOUN
ajrhss-2042	126	6	staff	staff	NOUN
ajrhss-2042	126	7	genuinely	genuinely	ADV
ajrhss-2042	126	8	understand	understand	VERB
ajrhss-2042	126	9	and	and	CCONJ
ajrhss-2042	126	10	care	care	VERB
ajrhss-2042	126	11	about	about	ADP
ajrhss-2042	126	12	their	their	PRON
ajrhss-2042	126	13	needs	need	NOUN
ajrhss-2042	126	14	,	,	PUNCT
ajrhss-2042	126	15	it	it	PRON
ajrhss-2042	126	16	fosters	foster	VERB
ajrhss-2042	126	17	a	a	DET
ajrhss-2042	126	18	positive	positive	ADJ
ajrhss-2042	126	19	emotional	emotional	ADJ
ajrhss-2042	126	20	connection	connection	NOUN
ajrhss-2042	126	21	,	,	PUNCT
ajrhss-2042	126	22	contributing	contribute	VERB
ajrhss-2042	126	23	to	to	ADP
ajrhss-2042	126	24	overall	overall	ADJ
ajrhss-2042	126	25	satisfaction	satisfaction	NOUN
ajrhss-2042	126	26	(	(	PUNCT
ajrhss-2042	126	27	homburg	homburg	PROPN
ajrhss-2042	126	28	et	et	PROPN
ajrhss-2042	126	29	al	al	PROPN
ajrhss-2042	126	30	.	.	PROPN
ajrhss-2042	126	31	,	,	PUNCT
ajrhss-2042	126	32	2009	2009	NUM
ajrhss-2042	126	33	)	)	PUNCT
ajrhss-2042	126	34	.	.	PUNCT
ajrhss-2042	127	1	empathetic	empathetic	ADJ
ajrhss-2042	127	2	interactions	interaction	NOUN
ajrhss-2042	127	3	also	also	ADV
ajrhss-2042	127	4	play	play	VERB
ajrhss-2042	127	5	a	a	DET
ajrhss-2042	127	6	pivotal	pivotal	ADJ
ajrhss-2042	127	7	role	role	NOUN
ajrhss-2042	127	8	in	in	ADP
ajrhss-2042	127	9	building	build	VERB
ajrhss-2042	127	10	customer	customer	NOUN
ajrhss-2042	127	11	loyalty	loyalty	NOUN
ajrhss-2042	127	12	,	,	PUNCT
ajrhss-2042	127	13	as	as	SCONJ
ajrhss-2042	127	14	customers	customer	NOUN
ajrhss-2042	127	15	are	be	AUX
ajrhss-2042	127	16	more	more	ADV
ajrhss-2042	127	17	likely	likely	ADJ
ajrhss-2042	127	18	to	to	PART
ajrhss-2042	127	19	return	return	VERB
ajrhss-2042	127	20	to	to	ADP
ajrhss-2042	127	21	establishments	establishment	NOUN
ajrhss-2042	127	22	where	where	SCONJ
ajrhss-2042	127	23	they	they	PRON
ajrhss-2042	127	24	feel	feel	VERB
ajrhss-2042	127	25	a	a	DET
ajrhss-2042	127	26	genuine	genuine	ADJ
ajrhss-2042	127	27	connection	connection	NOUN
ajrhss-2042	127	28	with	with	ADP
ajrhss-2042	127	29	the	the	DET
ajrhss-2042	127	30	service	service	NOUN
ajrhss-2042	127	31	providers	provider	NOUN
ajrhss-2042	127	32	(	(	PUNCT
ajrhss-2042	127	33	verhoef	verhoef	NOUN
ajrhss-2042	127	34	et	et	PROPN
ajrhss-2042	127	35	al	al	PROPN
ajrhss-2042	127	36	.	.	PROPN
ajrhss-2042	127	37	,	,	PUNCT
ajrhss-2042	127	38	2009	2009	NUM
ajrhss-2042	127	39	)	)	PUNCT
ajrhss-2042	127	40	.	.	PUNCT
ajrhss-2042	128	1	waiting	wait	VERB
ajrhss-2042	128	2	environment	environment	NOUN
ajrhss-2042	128	3	waiting	wait	VERB
ajrhss-2042	128	4	environment	environment	NOUN
ajrhss-2042	128	5	refers	refer	VERB
ajrhss-2042	128	6	to	to	ADP
ajrhss-2042	128	7	a	a	DET
ajrhss-2042	128	8	setting	setting	NOUN
ajrhss-2042	128	9	or	or	CCONJ
ajrhss-2042	128	10	situation	situation	NOUN
ajrhss-2042	128	11	where	where	SCONJ
ajrhss-2042	128	12	individuals	individual	NOUN
ajrhss-2042	128	13	gather	gather	VERB
ajrhss-2042	128	14	in	in	ADP
ajrhss-2042	128	15	anticipation	anticipation	NOUN
ajrhss-2042	128	16	of	of	ADP
ajrhss-2042	128	17	a	a	DET
ajrhss-2042	128	18	particular	particular	ADJ
ajrhss-2042	128	19	event	event	NOUN
ajrhss-2042	128	20	or	or	CCONJ
ajrhss-2042	128	21	activity	activity	NOUN
ajrhss-2042	128	22	.	.	PUNCT
ajrhss-2042	129	1	these	these	DET
ajrhss-2042	129	2	environments	environment	NOUN
ajrhss-2042	129	3	are	be	AUX
ajrhss-2042	129	4	designed	design	VERB
ajrhss-2042	129	5	to	to	PART
ajrhss-2042	129	6	accommodate	accommodate	VERB
ajrhss-2042	129	7	and	and	CCONJ
ajrhss-2042	129	8	engage	engage	VERB
ajrhss-2042	129	9	attendees	attendee	NOUN
ajrhss-2042	129	10	while	while	SCONJ
ajrhss-2042	129	11	they	they	PRON
ajrhss-2042	129	12	wait	wait	VERB
ajrhss-2042	129	13	for	for	SCONJ
ajrhss-2042	129	14	the	the	DET
ajrhss-2042	129	15	event	event	NOUN
ajrhss-2042	129	16	to	to	PART
ajrhss-2042	129	17	begin	begin	VERB
ajrhss-2042	129	18	.	.	PUNCT
ajrhss-2042	130	1	the	the	DET
ajrhss-2042	130	2	primary	primary	ADJ
ajrhss-2042	130	3	goal	goal	NOUN
ajrhss-2042	130	4	of	of	ADP
ajrhss-2042	130	5	an	an	DET
ajrhss-2042	130	6	event	event	NOUN
ajrhss-2042	130	7	waiting	wait	VERB
ajrhss-2042	130	8	environment	environment	NOUN
ajrhss-2042	130	9	is	be	AUX
ajrhss-2042	130	10	to	to	PART
ajrhss-2042	130	11	enhance	enhance	VERB
ajrhss-2042	130	12	the	the	DET
ajrhss-2042	130	13	overall	overall	ADJ
ajrhss-2042	130	14	experience	experience	NOUN
ajrhss-2042	130	15	of	of	ADP
ajrhss-2042	130	16	attendees	attendee	NOUN
ajrhss-2042	130	17	by	by	ADP
ajrhss-2042	130	18	providing	provide	VERB
ajrhss-2042	130	19	a	a	DET
ajrhss-2042	130	20	range	range	NOUN
ajrhss-2042	130	21	of	of	ADP
ajrhss-2042	130	22	facilities	facility	NOUN
ajrhss-2042	130	23	,	,	PUNCT
ajrhss-2042	130	24	amenities	amenity	NOUN
ajrhss-2042	130	25	and	and	CCONJ
ajrhss-2042	130	26	entertainment	entertainment	NOUN
ajrhss-2042	130	27	options	option	NOUN
ajrhss-2042	130	28	that	that	PRON
ajrhss-2042	130	29	keep	keep	VERB
ajrhss-2042	130	30	them	they	PRON
ajrhss-2042	130	31	engaged	engage	VERB
ajrhss-2042	130	32	and	and	CCONJ
ajrhss-2042	130	33	entertained	entertain	VERB
ajrhss-2042	130	34	during	during	ADP
ajrhss-2042	130	35	the	the	DET
ajrhss-2042	130	36	waiting	waiting	NOUN
ajrhss-2042	130	37	period	period	NOUN
ajrhss-2042	130	38	.	.	PUNCT
ajrhss-2042	131	1	these	these	DET
ajrhss-2042	131	2	environments	environment	NOUN
ajrhss-2042	131	3	aim	aim	VERB
ajrhss-2042	131	4	to	to	PART
ajrhss-2042	131	5	minimize	minimize	VERB
ajrhss-2042	131	6	the	the	DET
ajrhss-2042	131	7	perceived	perceive	VERB
ajrhss-2042	131	8	waiting	waiting	NOUN
ajrhss-2042	131	9	time	time	NOUN
ajrhss-2042	131	10	and	and	CCONJ
ajrhss-2042	131	11	create	create	VERB
ajrhss-2042	131	12	a	a	DET
ajrhss-2042	131	13	positive	positive	ADJ
ajrhss-2042	131	14	impression	impression	NOUN
ajrhss-2042	131	15	on	on	ADP
ajrhss-2042	131	16	the	the	DET
ajrhss-2042	131	17	attendees	attendee	NOUN
ajrhss-2042	131	18	,	,	PUNCT
ajrhss-2042	131	19	ensuring	ensure	VERB
ajrhss-2042	131	20	that	that	SCONJ
ajrhss-2042	131	21	they	they	PRON
ajrhss-2042	131	22	have	have	VERB
ajrhss-2042	131	23	a	a	DET
ajrhss-2042	131	24	memorable	memorable	ADJ
ajrhss-2042	131	25	and	and	CCONJ
ajrhss-2042	131	26	enjoyable	enjoyable	ADJ
ajrhss-2042	131	27	experience	experience	NOUN
ajrhss-2042	131	28	throughout	throughout	ADP
ajrhss-2042	131	29	their	their	PRON
ajrhss-2042	131	30	visit	visit	NOUN
ajrhss-2042	131	31	.	.	PUNCT
ajrhss-2042	132	1	designing	design	VERB
ajrhss-2042	132	2	an	an	DET
ajrhss-2042	132	3	effective	effective	ADJ
ajrhss-2042	132	4	event	event	NOUN
ajrhss-2042	132	5	waiting	wait	VERB
ajrhss-2042	132	6	environment	environment	NOUN
ajrhss-2042	132	7	in	in	ADP
ajrhss-2042	132	8	fast	fast	ADJ
ajrhss-2042	132	9	food	food	NOUN
ajrhss-2042	132	10	centres	centre	NOUN
ajrhss-2042	132	11	requires	require	VERB
ajrhss-2042	132	12	careful	careful	ADJ
ajrhss-2042	132	13	consideration	consideration	NOUN
ajrhss-2042	132	14	of	of	ADP
ajrhss-2042	132	15	various	various	ADJ
ajrhss-2042	132	16	factors	factor	NOUN
ajrhss-2042	132	17	,	,	PUNCT
ajrhss-2042	132	18	including	include	VERB
ajrhss-2042	132	19	crowd	crowd	NOUN
ajrhss-2042	132	20	management	management	NOUN
ajrhss-2042	132	21	,	,	PUNCT
ajrhss-2042	132	22	spatial	spatial	ADJ
ajrhss-2042	132	23	layout	layout	NOUN
ajrhss-2042	132	24	,	,	PUNCT
ajrhss-2042	132	25	seating	seating	NOUN
ajrhss-2042	132	26	arrangements	arrangement	NOUN
ajrhss-2042	132	27	,	,	PUNCT
ajrhss-2042	132	28	amenities	amenity	NOUN
ajrhss-2042	132	29	and	and	CCONJ
ajrhss-2042	132	30	entertainment	entertainment	NOUN
ajrhss-2042	132	31	options	option	NOUN
ajrhss-2042	132	32	(	(	PUNCT
ajrhss-2042	132	33	huang	huang	PROPN
ajrhss-2042	132	34	,	,	PUNCT
ajrhss-2042	132	35	2019	2019	NUM
ajrhss-2042	132	36	)	)	PUNCT
ajrhss-2042	132	37	.	.	PUNCT
ajrhss-2042	133	1	the	the	DET
ajrhss-2042	133	2	spatial	spatial	ADJ
ajrhss-2042	133	3	layout	layout	NOUN
ajrhss-2042	133	4	and	and	CCONJ
ajrhss-2042	133	5	seating	seating	NOUN
ajrhss-2042	133	6	arrangements	arrangement	NOUN
ajrhss-2042	133	7	in	in	ADP
ajrhss-2042	133	8	waiting	wait	VERB
ajrhss-2042	133	9	environments	environment	NOUN
ajrhss-2042	133	10	play	play	VERB
ajrhss-2042	133	11	a	a	DET
ajrhss-2042	133	12	significant	significant	ADJ
ajrhss-2042	133	13	role	role	NOUN
ajrhss-2042	133	14	in	in	ADP
ajrhss-2042	133	15	determining	determine	VERB
ajrhss-2042	133	16	the	the	DET
ajrhss-2042	133	17	comfort	comfort	NOUN
ajrhss-2042	133	18	and	and	CCONJ
ajrhss-2042	133	19	satisfaction	satisfaction	NOUN
ajrhss-2042	133	20	of	of	ADP
ajrhss-2042	133	21	attendees	attendee	NOUN
ajrhss-2042	133	22	(	(	PUNCT
ajrhss-2042	133	23	kumar	kumar	PROPN
ajrhss-2042	133	24	et	et	PROPN
ajrhss-2042	133	25	al	al	PROPN
ajrhss-2042	133	26	.	.	PROPN
ajrhss-2042	133	27	,	,	PUNCT
ajrhss-2042	133	28	2014	2014	NUM
ajrhss-2042	133	29	)	)	PUNCT
ajrhss-2042	133	30	.	.	PUNCT
ajrhss-2042	134	1	additionally	additionally	ADV
ajrhss-2042	134	2	,	,	PUNCT
ajrhss-2042	134	3	the	the	DET
ajrhss-2042	134	4	arrangement	arrangement	NOUN
ajrhss-2042	134	5	of	of	ADP
ajrhss-2042	134	6	amenities	amenity	NOUN
ajrhss-2042	134	7	such	such	ADJ
ajrhss-2042	134	8	as	as	ADP
ajrhss-2042	134	9	food	food	NOUN
ajrhss-2042	134	10	and	and	CCONJ
ajrhss-2042	134	11	beverage	beverage	NOUN
ajrhss-2042	134	12	stations	station	NOUN
ajrhss-2042	134	13	,	,	PUNCT
ajrhss-2042	134	14	restrooms	restroom	NOUN
ajrhss-2042	134	15	and	and	CCONJ
ajrhss-2042	134	16	charging	charge	VERB
ajrhss-2042	134	17	stations	station	NOUN
ajrhss-2042	134	18	,	,	PUNCT
ajrhss-2042	134	19	should	should	AUX
ajrhss-2042	134	20	be	be	AUX
ajrhss-2042	134	21	strategically	strategically	ADV
ajrhss-2042	134	22	placed	place	VERB
ajrhss-2042	134	23	to	to	PART
ajrhss-2042	134	24	ensure	ensure	VERB
ajrhss-2042	134	25	easy	easy	ADJ
ajrhss-2042	134	26	accessibility	accessibility	NOUN
ajrhss-2042	134	27	and	and	CCONJ
ajrhss-2042	134	28	convenience	convenience	NOUN
ajrhss-2042	134	29	for	for	ADP
ajrhss-2042	134	30	attendees	attendee	NOUN
ajrhss-2042	134	31	.	.	PUNCT
ajrhss-2042	135	1	to	to	PART
ajrhss-2042	135	2	entertain	entertain	VERB
ajrhss-2042	135	3	and	and	CCONJ
ajrhss-2042	135	4	engage	engage	VERB
ajrhss-2042	135	5	attendees	attendee	NOUN
ajrhss-2042	135	6	during	during	ADP
ajrhss-2042	135	7	the	the	DET
ajrhss-2042	135	8	waiting	waiting	NOUN
ajrhss-2042	135	9	period	period	NOUN
ajrhss-2042	135	10	,	,	PUNCT
ajrhss-2042	135	11	event	event	NOUN
ajrhss-2042	135	12	waiting	wait	VERB
ajrhss-2042	135	13	environments	environment	NOUN
ajrhss-2042	135	14	often	often	ADV
ajrhss-2042	135	15	provide	provide	VERB
ajrhss-2042	135	16	a	a	DET
ajrhss-2042	135	17	variety	variety	NOUN
ajrhss-2042	135	18	of	of	ADP
ajrhss-2042	135	19	entertainment	entertainment	NOUN
ajrhss-2042	135	20	options	option	NOUN
ajrhss-2042	135	21	.	.	PUNCT
ajrhss-2042	136	1	these	these	PRON
ajrhss-2042	136	2	may	may	AUX
ajrhss-2042	136	3	include	include	VERB
ajrhss-2042	136	4	live	live	ADJ
ajrhss-2042	136	5	performances	performance	NOUN
ajrhss-2042	136	6	,	,	PUNCT
ajrhss-2042	136	7	interactive	interactive	ADJ
ajrhss-2042	136	8	displays	display	NOUN
ajrhss-2042	136	9	,	,	PUNCT
ajrhss-2042	136	10	games	game	NOUN
ajrhss-2042	136	11	,	,	PUNCT
ajrhss-2042	136	12	virtual	virtual	ADJ
ajrhss-2042	136	13	reality	reality	NOUN
ajrhss-2042	136	14	experiences	experience	NOUN
ajrhss-2042	136	15	or	or	CCONJ
ajrhss-2042	136	16	multimedia	multimedia	NOUN
ajrhss-2042	136	17	installations	installation	NOUN
ajrhss-2042	136	18	.	.	PUNCT
ajrhss-2042	137	1	research	research	NOUN
ajrhss-2042	137	2	has	have	AUX
ajrhss-2042	137	3	shown	show	VERB
ajrhss-2042	137	4	that	that	SCONJ
ajrhss-2042	137	5	providing	provide	VERB
ajrhss-2042	137	6	interactive	interactive	ADJ
ajrhss-2042	137	7	and	and	CCONJ
ajrhss-2042	137	8	engaging	engaging	ADJ
ajrhss-2042	137	9	activities	activity	NOUN
ajrhss-2042	137	10	can	can	AUX
ajrhss-2042	137	11	significantly	significantly	ADV
ajrhss-2042	137	12	reduce	reduce	VERB
ajrhss-2042	137	13	perceived	perceive	VERB
ajrhss-2042	137	14	waiting	waiting	NOUN
ajrhss-2042	137	15	time	time	NOUN
ajrhss-2042	137	16	and	and	CCONJ
ajrhss-2042	137	17	enhance	enhance	VERB
ajrhss-2042	137	18	the	the	DET
ajrhss-2042	137	19	overall	overall	ADJ
ajrhss-2042	137	20	experience	experience	NOUN
ajrhss-2042	137	21	(	(	PUNCT
ajrhss-2042	137	22	huang	huang	PROPN
ajrhss-2042	137	23	,	,	PUNCT
ajrhss-2042	137	24	2019	2019	NUM
ajrhss-2042	137	25	;	;	PUNCT
ajrhss-2042	137	26	kumar	kumar	PROPN
ajrhss-2042	137	27	et	et	PROPN
ajrhss-2042	137	28	al	al	PROPN
ajrhss-2042	137	29	.	.	PROPN
ajrhss-2042	137	30	,	,	PUNCT
ajrhss-2042	137	31	2014	2014	NUM
ajrhss-2042	137	32	)	)	PUNCT
ajrhss-2042	137	33	.	.	PUNCT
ajrhss-2042	138	1	by	by	ADP
ajrhss-2042	138	2	offering	offer	VERB
ajrhss-2042	138	3	entertainment	entertainment	NOUN
ajrhss-2042	138	4	options	option	NOUN
ajrhss-2042	138	5	that	that	PRON
ajrhss-2042	138	6	cater	cater	VERB
ajrhss-2042	138	7	to	to	PART
ajrhss-2042	138	8	diverse	diverse	VERB
ajrhss-2042	138	9	preferences	preference	NOUN
ajrhss-2042	138	10	american	american	ADJ
ajrhss-2042	138	11	journal	journal	PROPN
ajrhss-2042	138	12	of	of	ADP
ajrhss-2042	138	13	research	research	NOUN
ajrhss-2042	138	14	in	in	ADP
ajrhss-2042	138	15	humanities	humanity	NOUN
ajrhss-2042	138	16	and	and	CCONJ
ajrhss-2042	138	17	social	social	ADJ
ajrhss-2042	138	18	sciences	science	NOUN
ajrhss-2042	138	19	volume	volume	NOUN
ajrhss-2042	138	20	8	8	NUM
ajrhss-2042	138	21	,	,	PUNCT
ajrhss-2042	138	22	jan	jan	PROPN
ajrhss-2042	138	23	.	.	PROPN
ajrhss-2042	138	24	,	,	PUNCT
ajrhss-2042	138	25	2023	2023	NUM
ajrhss-2042	138	26	p	p	NOUN
ajrhss-2042	138	27	a	a	DET
ajrhss-2042	138	28	g	g	NOUN
ajrhss-2042	138	29	e	e	NOUN
ajrhss-2042	138	30	|	|	ADV
ajrhss-2042	138	31	106	106	NUM
ajrhss-2042	138	32	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	138	33	and	and	CCONJ
ajrhss-2042	138	34	demographics	demographic	NOUN
ajrhss-2042	138	35	,	,	PUNCT
ajrhss-2042	138	36	event	event	NOUN
ajrhss-2042	138	37	organizers	organizer	NOUN
ajrhss-2042	138	38	can	can	AUX
ajrhss-2042	138	39	keep	keep	VERB
ajrhss-2042	138	40	attendees	attendee	NOUN
ajrhss-2042	138	41	engaged	engage	VERB
ajrhss-2042	138	42	and	and	CCONJ
ajrhss-2042	138	43	ensure	ensure	VERB
ajrhss-2042	138	44	they	they	PRON
ajrhss-2042	138	45	have	have	VERB
ajrhss-2042	138	46	a	a	DET
ajrhss-2042	138	47	positive	positive	ADJ
ajrhss-2042	138	48	waiting	waiting	NOUN
ajrhss-2042	138	49	experience	experience	NOUN
ajrhss-2042	138	50	.	.	PUNCT
ajrhss-2042	139	1	perceived	perceive	VERB
ajrhss-2042	139	2	waiting	waiting	NOUN
ajrhss-2042	139	3	time	time	NOUN
ajrhss-2042	139	4	perceived	perceive	VERB
ajrhss-2042	139	5	waiting	waiting	NOUN
ajrhss-2042	139	6	time	time	NOUN
ajrhss-2042	139	7	refers	refer	VERB
ajrhss-2042	139	8	to	to	ADP
ajrhss-2042	139	9	the	the	DET
ajrhss-2042	139	10	manner	manner	NOUN
ajrhss-2042	139	11	in	in	ADP
ajrhss-2042	139	12	which	which	PRON
ajrhss-2042	139	13	members	member	NOUN
ajrhss-2042	139	14	of	of	ADP
ajrhss-2042	139	15	the	the	DET
ajrhss-2042	139	16	public	public	NOUN
ajrhss-2042	139	17	or	or	CCONJ
ajrhss-2042	139	18	attendees	attendee	NOUN
ajrhss-2042	139	19	of	of	ADP
ajrhss-2042	139	20	an	an	DET
ajrhss-2042	139	21	event	event	NOUN
ajrhss-2042	139	22	subjectively	subjectively	ADV
ajrhss-2042	139	23	define	define	VERB
ajrhss-2042	139	24	the	the	DET
ajrhss-2042	139	25	length	length	NOUN
ajrhss-2042	139	26	of	of	ADP
ajrhss-2042	139	27	time	time	NOUN
ajrhss-2042	139	28	they	they	PRON
ajrhss-2042	139	29	must	must	AUX
ajrhss-2042	139	30	wait	wait	VERB
ajrhss-2042	139	31	.	.	PUNCT
ajrhss-2042	140	1	perceived	perceive	VERB
ajrhss-2042	140	2	waiting	waiting	NOUN
ajrhss-2042	140	3	time	time	NOUN
ajrhss-2042	140	4	refers	refer	VERB
ajrhss-2042	140	5	to	to	ADP
ajrhss-2042	140	6	the	the	DET
ajrhss-2042	140	7	amount	amount	NOUN
ajrhss-2042	140	8	of	of	ADP
ajrhss-2042	140	9	time	time	NOUN
ajrhss-2042	140	10	that	that	PRON
ajrhss-2042	140	11	patrons	patron	NOUN
ajrhss-2042	140	12	anticipate	anticipate	VERB
ajrhss-2042	140	13	spending	spend	VERB
ajrhss-2042	140	14	on	on	ADP
ajrhss-2042	140	15	the	the	DET
ajrhss-2042	140	16	queue	queue	NOUN
ajrhss-2042	140	17	.	.	PUNCT
ajrhss-2042	141	1	the	the	DET
ajrhss-2042	141	2	perception	perception	NOUN
ajrhss-2042	141	3	of	of	ADP
ajrhss-2042	141	4	waiting	wait	VERB
ajrhss-2042	141	5	time	time	NOUN
ajrhss-2042	141	6	by	by	ADP
ajrhss-2042	141	7	individuals	individual	NOUN
ajrhss-2042	141	8	is	be	AUX
ajrhss-2042	141	9	subjective	subjective	ADJ
ajrhss-2042	141	10	and	and	CCONJ
ajrhss-2042	141	11	contingent	contingent	ADJ
ajrhss-2042	141	12	on	on	ADP
ajrhss-2042	141	13	their	their	PRON
ajrhss-2042	141	14	specific	specific	ADJ
ajrhss-2042	141	15	experiences	experience	NOUN
ajrhss-2042	141	16	;	;	PUNCT
ajrhss-2042	141	17	furthermore	furthermore	ADV
ajrhss-2042	141	18	,	,	PUNCT
ajrhss-2042	141	19	one	one	PRON
ajrhss-2042	141	20	's	's	PART
ajrhss-2042	141	21	reaction	reaction	NOUN
ajrhss-2042	141	22	to	to	ADP
ajrhss-2042	141	23	waiting	wait	VERB
ajrhss-2042	141	24	time	time	NOUN
ajrhss-2042	141	25	is	be	AUX
ajrhss-2042	141	26	a	a	DET
ajrhss-2042	141	27	consequence	consequence	NOUN
ajrhss-2042	141	28	of	of	ADP
ajrhss-2042	141	29	cognitive	cognitive	ADJ
ajrhss-2042	141	30	processes	process	NOUN
ajrhss-2042	141	31	(	(	PUNCT
ajrhss-2042	141	32	maister	maister	NOUN
ajrhss-2042	141	33	,	,	PUNCT
ajrhss-2042	141	34	1985	1985	NUM
ajrhss-2042	141	35	)	)	PUNCT
ajrhss-2042	141	36	.	.	PUNCT
ajrhss-2042	142	1	there	there	PRON
ajrhss-2042	142	2	are	be	VERB
ajrhss-2042	142	3	economic	economic	ADJ
ajrhss-2042	142	4	and	and	CCONJ
ajrhss-2042	142	5	psychological	psychological	ADJ
ajrhss-2042	142	6	costs	cost	NOUN
ajrhss-2042	142	7	associated	associate	VERB
ajrhss-2042	142	8	with	with	ADP
ajrhss-2042	142	9	waiting	wait	VERB
ajrhss-2042	142	10	.	.	PUNCT
ajrhss-2042	143	1	customers	customer	NOUN
ajrhss-2042	143	2	invariably	invariably	ADV
ajrhss-2042	143	3	show	show	VERB
ajrhss-2042	143	4	preference	preference	NOUN
ajrhss-2042	143	5	for	for	ADP
ajrhss-2042	143	6	dining	dining	NOUN
ajrhss-2042	143	7	establishments	establishment	NOUN
ajrhss-2042	143	8	that	that	PRON
ajrhss-2042	143	9	offer	offer	VERB
ajrhss-2042	143	10	prompt	prompt	ADJ
ajrhss-2042	143	11	service	service	NOUN
ajrhss-2042	143	12	.	.	PUNCT
ajrhss-2042	144	1	thus	thus	ADV
ajrhss-2042	144	2	,	,	PUNCT
ajrhss-2042	144	3	it	it	PRON
ajrhss-2042	144	4	has	have	AUX
ajrhss-2042	144	5	been	be	AUX
ajrhss-2042	144	6	established	establish	VERB
ajrhss-2042	144	7	that	that	SCONJ
ajrhss-2042	144	8	the	the	DET
ajrhss-2042	144	9	contentment	contentment	NOUN
ajrhss-2042	144	10	of	of	ADP
ajrhss-2042	144	11	consumers	consumer	NOUN
ajrhss-2042	144	12	regarding	regard	VERB
ajrhss-2042	144	13	the	the	DET
ajrhss-2042	144	14	waiting	waiting	NOUN
ajrhss-2042	144	15	time	time	NOUN
ajrhss-2042	144	16	is	be	AUX
ajrhss-2042	144	17	affected	affect	VERB
ajrhss-2042	144	18	by	by	ADP
ajrhss-2042	144	19	the	the	DET
ajrhss-2042	144	20	perceived	perceive	VERB
ajrhss-2042	144	21	waiting	waiting	NOUN
ajrhss-2042	144	22	time	time	NOUN
ajrhss-2042	144	23	(	(	PUNCT
ajrhss-2042	144	24	oliver	oliver	PROPN
ajrhss-2042	144	25	&	&	CCONJ
ajrhss-2042	144	26	westbrook	westbrook	PROPN
ajrhss-2042	144	27	,	,	PUNCT
ajrhss-2042	144	28	1993	1993	NUM
ajrhss-2042	144	29	)	)	PUNCT
ajrhss-2042	144	30	.	.	PUNCT
ajrhss-2042	145	1	customers	customer	NOUN
ajrhss-2042	145	2	make	make	VERB
ajrhss-2042	145	3	predinner	predinner	NOUN
ajrhss-2042	145	4	predictions	prediction	NOUN
ajrhss-2042	145	5	regarding	regard	VERB
ajrhss-2042	145	6	the	the	DET
ajrhss-2042	145	7	duration	duration	NOUN
ajrhss-2042	145	8	of	of	ADP
ajrhss-2042	145	9	the	the	DET
ajrhss-2042	145	10	wait	wait	NOUN
ajrhss-2042	145	11	.	.	PUNCT
ajrhss-2042	146	1	they	they	PRON
ajrhss-2042	146	2	become	become	VERB
ajrhss-2042	146	3	dissatisfied	dissatisfied	ADJ
ajrhss-2042	146	4	if	if	SCONJ
ajrhss-2042	146	5	the	the	DET
ajrhss-2042	146	6	actual	actual	ADJ
ajrhss-2042	146	7	waiting	waiting	NOUN
ajrhss-2042	146	8	time	time	NOUN
ajrhss-2042	146	9	exceeds	exceed	VERB
ajrhss-2042	146	10	the	the	DET
ajrhss-2042	146	11	perceived	perceive	VERB
ajrhss-2042	146	12	time	time	NOUN
ajrhss-2042	146	13	(	(	PUNCT
ajrhss-2042	146	14	maister	maister	PROPN
ajrhss-2042	146	15	,	,	PUNCT
ajrhss-2042	146	16	1985	1985	NUM
ajrhss-2042	146	17	)	)	PUNCT
ajrhss-2042	146	18	.	.	PUNCT
ajrhss-2042	147	1	satisfaction	satisfaction	NOUN
ajrhss-2042	147	2	with	with	ADP
ajrhss-2042	147	3	the	the	DET
ajrhss-2042	147	4	waiting	wait	VERB
ajrhss-2042	147	5	experience	experience	NOUN
ajrhss-2042	147	6	is	be	AUX
ajrhss-2042	147	7	influenced	influence	VERB
ajrhss-2042	147	8	by	by	ADP
ajrhss-2042	147	9	the	the	DET
ajrhss-2042	147	10	duration	duration	NOUN
ajrhss-2042	147	11	of	of	ADP
ajrhss-2042	147	12	the	the	DET
ajrhss-2042	147	13	delay	delay	NOUN
ajrhss-2042	147	14	,	,	PUNCT
ajrhss-2042	147	15	with	with	ADP
ajrhss-2042	147	16	consumers	consumer	NOUN
ajrhss-2042	147	17	seeking	seek	VERB
ajrhss-2042	147	18	assistance	assistance	NOUN
ajrhss-2042	147	19	in	in	ADP
ajrhss-2042	147	20	a	a	DET
ajrhss-2042	147	21	timely	timely	ADJ
ajrhss-2042	147	22	and	and	CCONJ
ajrhss-2042	147	23	pleasant	pleasant	ADJ
ajrhss-2042	147	24	manner	manner	NOUN
ajrhss-2042	147	25	.	.	PUNCT
ajrhss-2042	148	1	when	when	SCONJ
ajrhss-2042	148	2	the	the	DET
ajrhss-2042	148	3	perceived	perceive	VERB
ajrhss-2042	148	4	waiting	waiting	NOUN
ajrhss-2042	148	5	time	time	NOUN
ajrhss-2042	148	6	is	be	AUX
ajrhss-2042	148	7	shorter	short	ADJ
ajrhss-2042	148	8	than	than	ADP
ajrhss-2042	148	9	the	the	DET
ajrhss-2042	148	10	actual	actual	ADJ
ajrhss-2042	148	11	service	service	NOUN
ajrhss-2042	148	12	time	time	NOUN
ajrhss-2042	148	13	,	,	PUNCT
ajrhss-2042	148	14	customers	customer	NOUN
ajrhss-2042	148	15	become	become	VERB
ajrhss-2042	148	16	excessively	excessively	ADV
ajrhss-2042	148	17	satisfied	satisfied	ADJ
ajrhss-2042	148	18	.	.	PUNCT
ajrhss-2042	149	1	however	however	ADV
ajrhss-2042	149	2	,	,	PUNCT
ajrhss-2042	149	3	as	as	ADP
ajrhss-2042	149	4	the	the	DET
ajrhss-2042	149	5	wait	wait	NOUN
ajrhss-2042	149	6	time	time	NOUN
ajrhss-2042	149	7	increases	increase	NOUN
ajrhss-2042	149	8	,	,	PUNCT
ajrhss-2042	149	9	consumers	consumer	NOUN
ajrhss-2042	149	10	become	become	VERB
ajrhss-2042	149	11	impatient	impatient	ADJ
ajrhss-2042	149	12	and	and	CCONJ
ajrhss-2042	149	13	pessimistic	pessimistic	ADJ
ajrhss-2042	149	14	.	.	PUNCT
ajrhss-2042	150	1	consequently	consequently	ADV
ajrhss-2042	150	2	,	,	PUNCT
ajrhss-2042	150	3	client	client	NOUN
ajrhss-2042	150	4	satisfaction	satisfaction	NOUN
ajrhss-2042	150	5	may	may	AUX
ajrhss-2042	150	6	be	be	AUX
ajrhss-2042	150	7	enhanced	enhance	VERB
ajrhss-2042	150	8	when	when	SCONJ
ajrhss-2042	150	9	the	the	DET
ajrhss-2042	150	10	product	product	NOUN
ajrhss-2042	150	11	is	be	AUX
ajrhss-2042	150	12	delivered	deliver	VERB
ajrhss-2042	150	13	in	in	ADP
ajrhss-2042	150	14	advance	advance	NOUN
ajrhss-2042	150	15	of	of	ADP
ajrhss-2042	150	16	the	the	DET
ajrhss-2042	150	17	anticipated	anticipated	ADJ
ajrhss-2042	150	18	waiting	waiting	NOUN
ajrhss-2042	150	19	period	period	NOUN
ajrhss-2042	150	20	(	(	PUNCT
ajrhss-2042	150	21	dabholkar	dabholkar	NOUN
ajrhss-2042	150	22	,	,	PUNCT
ajrhss-2042	150	23	2015	2015	NUM
ajrhss-2042	150	24	)	)	PUNCT
ajrhss-2042	150	25	.	.	PUNCT
ajrhss-2042	151	1	repeat	repeat	NOUN
ajrhss-2042	151	2	patronage	patronage	NOUN
ajrhss-2042	151	3	repeat	repeat	NOUN
ajrhss-2042	151	4	patronage	patronage	NOUN
ajrhss-2042	151	5	refers	refer	VERB
ajrhss-2042	151	6	to	to	ADP
ajrhss-2042	151	7	the	the	DET
ajrhss-2042	151	8	occurrence	occurrence	NOUN
ajrhss-2042	151	9	of	of	ADP
ajrhss-2042	151	10	customers	customer	NOUN
ajrhss-2042	151	11	returning	return	VERB
ajrhss-2042	151	12	to	to	ADP
ajrhss-2042	151	13	a	a	DET
ajrhss-2042	151	14	business	business	NOUN
ajrhss-2042	151	15	or	or	CCONJ
ajrhss-2042	151	16	service	service	NOUN
ajrhss-2042	151	17	provider	provider	NOUN
ajrhss-2042	151	18	to	to	PART
ajrhss-2042	151	19	make	make	VERB
ajrhss-2042	151	20	additional	additional	ADJ
ajrhss-2042	151	21	purchases	purchase	NOUN
ajrhss-2042	151	22	or	or	CCONJ
ajrhss-2042	151	23	utilize	utilize	VERB
ajrhss-2042	151	24	their	their	PRON
ajrhss-2042	151	25	services	service	NOUN
ajrhss-2042	151	26	again	again	ADV
ajrhss-2042	151	27	.	.	PUNCT
ajrhss-2042	152	1	in	in	ADP
ajrhss-2042	152	2	the	the	DET
ajrhss-2042	152	3	quick	quick	ADJ
ajrhss-2042	152	4	service	service	NOUN
ajrhss-2042	152	5	industry	industry	NOUN
ajrhss-2042	152	6	,	,	PUNCT
ajrhss-2042	152	7	repeat	repeat	NOUN
ajrhss-2042	152	8	patronage	patronage	NOUN
ajrhss-2042	152	9	plays	play	VERB
ajrhss-2042	152	10	a	a	DET
ajrhss-2042	152	11	pivotal	pivotal	ADJ
ajrhss-2042	152	12	role	role	NOUN
ajrhss-2042	152	13	in	in	ADP
ajrhss-2042	152	14	ensuring	ensure	VERB
ajrhss-2042	152	15	long	long	ADJ
ajrhss-2042	152	16	-	-	PUNCT
ajrhss-2042	152	17	term	term	NOUN
ajrhss-2042	152	18	success	success	NOUN
ajrhss-2042	152	19	and	and	CCONJ
ajrhss-2042	152	20	growth	growth	NOUN
ajrhss-2042	152	21	.	.	PUNCT
ajrhss-2042	153	1	customer	customer	NOUN
ajrhss-2042	153	2	satisfaction	satisfaction	NOUN
ajrhss-2042	153	3	is	be	AUX
ajrhss-2042	153	4	a	a	DET
ajrhss-2042	153	5	key	key	ADJ
ajrhss-2042	153	6	driver	driver	NOUN
ajrhss-2042	153	7	of	of	ADP
ajrhss-2042	153	8	customer	customer	NOUN
ajrhss-2042	153	9	loyalty	loyalty	NOUN
ajrhss-2042	153	10	.	.	PUNCT
ajrhss-2042	154	1	satisfied	satisfied	ADJ
ajrhss-2042	154	2	customers	customer	NOUN
ajrhss-2042	154	3	are	be	AUX
ajrhss-2042	154	4	more	more	ADV
ajrhss-2042	154	5	likely	likely	ADJ
ajrhss-2042	154	6	to	to	PART
ajrhss-2042	154	7	develop	develop	VERB
ajrhss-2042	154	8	an	an	DET
ajrhss-2042	154	9	emotional	emotional	ADJ
ajrhss-2042	154	10	connection	connection	NOUN
ajrhss-2042	154	11	with	with	ADP
ajrhss-2042	154	12	the	the	DET
ajrhss-2042	154	13	quick	quick	ADJ
ajrhss-2042	154	14	service	service	NOUN
ajrhss-2042	154	15	and	and	CCONJ
ajrhss-2042	154	16	exhibit	exhibit	NOUN
ajrhss-2042	154	17	repeat	repeat	NOUN
ajrhss-2042	154	18	patronage	patronage	NOUN
ajrhss-2042	154	19	behaviour	behaviour	NOUN
ajrhss-2042	154	20	(	(	PUNCT
ajrhss-2042	154	21	homburg	homburg	PROPN
ajrhss-2042	154	22	et	et	PROPN
ajrhss-2042	154	23	al	al	PROPN
ajrhss-2042	154	24	.	.	PROPN
ajrhss-2042	154	25	,	,	PUNCT
ajrhss-2042	154	26	2009	2009	NUM
ajrhss-2042	154	27	)	)	PUNCT
ajrhss-2042	154	28	.	.	PUNCT
ajrhss-2042	155	1	building	build	VERB
ajrhss-2042	155	2	a	a	DET
ajrhss-2042	155	3	base	base	NOUN
ajrhss-2042	155	4	of	of	ADP
ajrhss-2042	155	5	loyal	loyal	ADJ
ajrhss-2042	155	6	customers	customer	NOUN
ajrhss-2042	155	7	ensures	ensure	VERB
ajrhss-2042	155	8	a	a	DET
ajrhss-2042	155	9	stable	stable	ADJ
ajrhss-2042	155	10	revenue	revenue	NOUN
ajrhss-2042	155	11	stream	stream	NOUN
ajrhss-2042	155	12	and	and	CCONJ
ajrhss-2042	155	13	positive	positive	ADJ
ajrhss-2042	155	14	word	word	NOUN
ajrhss-2042	155	15	-	-	PUNCT
ajrhss-2042	155	16	of	of	ADP
ajrhss-2042	155	17	-	-	PUNCT
ajrhss-2042	155	18	mouth	mouth	NOUN
ajrhss-2042	155	19	promotion	promotion	NOUN
ajrhss-2042	155	20	.	.	PUNCT
ajrhss-2042	156	1	the	the	DET
ajrhss-2042	156	2	cost	cost	NOUN
ajrhss-2042	156	3	of	of	ADP
ajrhss-2042	156	4	acquiring	acquire	VERB
ajrhss-2042	156	5	new	new	ADJ
ajrhss-2042	156	6	consumers	consumer	NOUN
ajrhss-2042	156	7	is	be	AUX
ajrhss-2042	156	8	usually	usually	ADV
ajrhss-2042	156	9	higher	high	ADJ
ajrhss-2042	156	10	than	than	ADP
ajrhss-2042	156	11	the	the	DET
ajrhss-2042	156	12	cost	cost	NOUN
ajrhss-2042	156	13	of	of	ADP
ajrhss-2042	156	14	keeping	keep	VERB
ajrhss-2042	156	15	old	old	ADJ
ajrhss-2042	156	16	ones	one	NOUN
ajrhss-2042	156	17	.	.	PUNCT
ajrhss-2042	157	1	research	research	NOUN
ajrhss-2042	157	2	shows	show	VERB
ajrhss-2042	157	3	that	that	SCONJ
ajrhss-2042	157	4	keeping	keep	VERB
ajrhss-2042	157	5	an	an	DET
ajrhss-2042	157	6	existing	exist	VERB
ajrhss-2042	157	7	client	client	NOUN
ajrhss-2042	157	8	costs	cost	VERB
ajrhss-2042	157	9	five	five	NUM
ajrhss-2042	157	10	times	time	NOUN
ajrhss-2042	157	11	less	less	ADJ
ajrhss-2042	157	12	than	than	ADP
ajrhss-2042	157	13	acquiring	acquire	VERB
ajrhss-2042	157	14	a	a	DET
ajrhss-2042	157	15	new	new	ADJ
ajrhss-2042	157	16	one	one	NOUN
ajrhss-2042	157	17	.	.	PUNCT
ajrhss-2042	158	1	by	by	ADP
ajrhss-2042	158	2	prioritizing	prioritize	VERB
ajrhss-2042	158	3	customer	customer	NOUN
ajrhss-2042	158	4	satisfaction	satisfaction	NOUN
ajrhss-2042	158	5	and	and	CCONJ
ajrhss-2042	158	6	fostering	foster	VERB
ajrhss-2042	158	7	repeat	repeat	NOUN
ajrhss-2042	158	8	patronage	patronage	NOUN
ajrhss-2042	158	9	,	,	PUNCT
ajrhss-2042	158	10	quick	quick	ADJ
ajrhss-2042	158	11	service	service	NOUN
ajrhss-2042	158	12	companies	company	NOUN
ajrhss-2042	158	13	(	(	PUNCT
ajrhss-2042	158	14	fast	fast	ADJ
ajrhss-2042	158	15	food	food	NOUN
ajrhss-2042	158	16	centres	centre	NOUN
ajrhss-2042	158	17	)	)	PUNCT
ajrhss-2042	158	18	can	can	AUX
ajrhss-2042	158	19	reduce	reduce	VERB
ajrhss-2042	158	20	marketing	marketing	NOUN
ajrhss-2042	158	21	and	and	CCONJ
ajrhss-2042	158	22	acquisition	acquisition	NOUN
ajrhss-2042	158	23	costs	cost	NOUN
ajrhss-2042	158	24	while	while	SCONJ
ajrhss-2042	158	25	maximizing	maximize	VERB
ajrhss-2042	158	26	profitability	profitability	NOUN
ajrhss-2042	158	27	.	.	PUNCT
ajrhss-2042	159	1	repeat	repeat	NOUN
ajrhss-2042	159	2	patronage	patronage	NOUN
ajrhss-2042	159	3	helps	help	VERB
ajrhss-2042	159	4	build	build	VERB
ajrhss-2042	159	5	a	a	DET
ajrhss-2042	159	6	strong	strong	ADJ
ajrhss-2042	159	7	foundation	foundation	NOUN
ajrhss-2042	159	8	for	for	ADP
ajrhss-2042	159	9	a	a	DET
ajrhss-2042	159	10	positive	positive	ADJ
ajrhss-2042	159	11	brand	brand	NOUN
ajrhss-2042	159	12	image	image	NOUN
ajrhss-2042	159	13	.	.	PUNCT
ajrhss-2042	160	1	more	more	ADV
ajrhss-2042	160	2	so	so	ADV
ajrhss-2042	160	3	,	,	PUNCT
ajrhss-2042	160	4	repeat	repeat	NOUN
ajrhss-2042	160	5	patronage	patronage	NOUN
ajrhss-2042	160	6	forms	form	VERB
ajrhss-2042	160	7	the	the	DET
ajrhss-2042	160	8	foundation	foundation	NOUN
ajrhss-2042	160	9	for	for	ADP
ajrhss-2042	160	10	sustainable	sustainable	ADJ
ajrhss-2042	160	11	growth	growth	NOUN
ajrhss-2042	160	12	in	in	ADP
ajrhss-2042	160	13	the	the	DET
ajrhss-2042	160	14	quick	quick	ADJ
ajrhss-2042	160	15	service	service	NOUN
ajrhss-2042	160	16	industry	industry	NOUN
ajrhss-2042	160	17	.	.	PUNCT
ajrhss-2042	161	1	by	by	ADP
ajrhss-2042	161	2	focusing	focus	VERB
ajrhss-2042	161	3	on	on	ADP
ajrhss-2042	161	4	customer	customer	NOUN
ajrhss-2042	161	5	satisfaction	satisfaction	NOUN
ajrhss-2042	161	6	,	,	PUNCT
ajrhss-2042	161	7	fast	fast	ADJ
ajrhss-2042	161	8	food	food	NOUN
ajrhss-2042	161	9	centres	centre	NOUN
ajrhss-2042	161	10	can	can	AUX
ajrhss-2042	161	11	establish	establish	VERB
ajrhss-2042	161	12	a	a	DET
ajrhss-2042	161	13	loyal	loyal	ADJ
ajrhss-2042	161	14	customer	customer	NOUN
ajrhss-2042	161	15	base	base	NOUN
ajrhss-2042	161	16	,	,	PUNCT
ajrhss-2042	161	17	leading	lead	VERB
ajrhss-2042	161	18	to	to	PART
ajrhss-2042	161	19	repeat	repeat	VERB
ajrhss-2042	161	20	patronage	patronage	NOUN
ajrhss-2042	161	21	and	and	CCONJ
ajrhss-2042	161	22	long	long	ADJ
ajrhss-2042	161	23	-	-	PUNCT
ajrhss-2042	161	24	term	term	NOUN
ajrhss-2042	161	25	financial	financial	ADJ
ajrhss-2042	161	26	stability	stability	NOUN
ajrhss-2042	161	27	.	.	PUNCT
ajrhss-2042	162	1	it	it	PRON
ajrhss-2042	162	2	is	be	AUX
ajrhss-2042	162	3	noteworthy	noteworthy	ADJ
ajrhss-2042	162	4	that	that	SCONJ
ajrhss-2042	162	5	in	in	ADP
ajrhss-2042	162	6	a	a	DET
ajrhss-2042	162	7	highly	highly	ADV
ajrhss-2042	162	8	competitive	competitive	ADJ
ajrhss-2042	162	9	industry	industry	NOUN
ajrhss-2042	162	10	,	,	PUNCT
ajrhss-2042	162	11	customer	customer	NOUN
ajrhss-2042	162	12	satisfaction	satisfaction	NOUN
ajrhss-2042	162	13	can	can	AUX
ajrhss-2042	162	14	provide	provide	VERB
ajrhss-2042	162	15	a	a	DET
ajrhss-2042	162	16	significant	significant	ADJ
ajrhss-2042	162	17	competitive	competitive	ADJ
ajrhss-2042	162	18	advantage	advantage	NOUN
ajrhss-2042	162	19	.	.	PUNCT
ajrhss-2042	163	1	satisfied	satisfied	ADJ
ajrhss-2042	163	2	customers	customer	NOUN
ajrhss-2042	163	3	are	be	AUX
ajrhss-2042	163	4	less	less	ADV
ajrhss-2042	163	5	likely	likely	ADJ
ajrhss-2042	163	6	to	to	PART
ajrhss-2042	163	7	switch	switch	VERB
ajrhss-2042	163	8	to	to	ADP
ajrhss-2042	163	9	competitors	competitor	NOUN
ajrhss-2042	163	10	and	and	CCONJ
ajrhss-2042	163	11	are	be	AUX
ajrhss-2042	163	12	more	more	ADV
ajrhss-2042	163	13	forgiving	forgiving	NOUN
ajrhss-2042	163	14	of	of	ADP
ajrhss-2042	163	15	occasional	occasional	ADJ
ajrhss-2042	163	16	service	service	NOUN
ajrhss-2042	163	17	failures	failure	NOUN
ajrhss-2042	163	18	(	(	PUNCT
ajrhss-2042	163	19	homburg	homburg	PROPN
ajrhss-2042	163	20	et	et	PROPN
ajrhss-2042	163	21	al	al	PROPN
ajrhss-2042	163	22	.	.	PROPN
ajrhss-2042	163	23	,	,	PUNCT
ajrhss-2042	163	24	2009	2009	NUM
ajrhss-2042	163	25	)	)	PUNCT
ajrhss-2042	163	26	.	.	PUNCT
ajrhss-2042	164	1	this	this	PRON
ajrhss-2042	164	2	enables	enable	VERB
ajrhss-2042	164	3	fast	fast	ADJ
ajrhss-2042	164	4	food	food	NOUN
ajrhss-2042	164	5	companies	company	NOUN
ajrhss-2042	164	6	to	to	PART
ajrhss-2042	164	7	differentiate	differentiate	VERB
ajrhss-2042	164	8	themselves	themselves	PRON
ajrhss-2042	164	9	from	from	ADP
ajrhss-2042	164	10	competitors	competitor	NOUN
ajrhss-2042	164	11	and	and	CCONJ
ajrhss-2042	164	12	maintain	maintain	VERB
ajrhss-2042	164	13	a	a	DET
ajrhss-2042	164	14	competitive	competitive	ADJ
ajrhss-2042	164	15	edge	edge	NOUN
ajrhss-2042	164	16	in	in	ADP
ajrhss-2042	164	17	the	the	DET
ajrhss-2042	164	18	market	market	NOUN
ajrhss-2042	164	19	.	.	PUNCT
ajrhss-2042	165	1	theoretical	theoretical	ADJ
ajrhss-2042	165	2	underpinning	underpinning	NOUN
ajrhss-2042	165	3	theoretically	theoretically	ADV
ajrhss-2042	165	4	,	,	PUNCT
ajrhss-2042	165	5	this	this	DET
ajrhss-2042	165	6	study	study	NOUN
ajrhss-2042	165	7	was	be	AUX
ajrhss-2042	165	8	predicated	predicate	VERB
ajrhss-2042	165	9	on	on	ADP
ajrhss-2042	165	10	the	the	DET
ajrhss-2042	165	11	fundamental	fundamental	ADJ
ajrhss-2042	165	12	ideas	idea	NOUN
ajrhss-2042	165	13	of	of	ADP
ajrhss-2042	165	14	queuing	queue	VERB
ajrhss-2042	165	15	theory	theory	NOUN
ajrhss-2042	165	16	;	;	PUNCT
ajrhss-2042	165	17	which	which	PRON
ajrhss-2042	165	18	is	be	AUX
ajrhss-2042	165	19	a	a	DET
ajrhss-2042	165	20	mathematical	mathematical	ADJ
ajrhss-2042	165	21	approach	approach	NOUN
ajrhss-2042	165	22	that	that	PRON
ajrhss-2042	165	23	focuses	focus	VERB
ajrhss-2042	165	24	on	on	ADP
ajrhss-2042	165	25	the	the	DET
ajrhss-2042	165	26	study	study	NOUN
ajrhss-2042	165	27	of	of	ADP
ajrhss-2042	165	28	queues	queue	NOUN
ajrhss-2042	165	29	or	or	CCONJ
ajrhss-2042	165	30	waiting	waiting	NOUN
ajrhss-2042	165	31	-	-	PUNCT
ajrhss-2042	165	32	lines	line	NOUN
ajrhss-2042	165	33	.	.	PUNCT
ajrhss-2042	166	1	it	it	PRON
ajrhss-2042	166	2	provides	provide	VERB
ajrhss-2042	166	3	a	a	DET
ajrhss-2042	166	4	framework	framework	NOUN
ajrhss-2042	166	5	for	for	ADP
ajrhss-2042	166	6	understanding	understanding	NOUN
ajrhss-2042	166	7	and	and	CCONJ
ajrhss-2042	166	8	analyzing	analyze	VERB
ajrhss-2042	166	9	the	the	DET
ajrhss-2042	166	10	behaviour	behaviour	NOUN
ajrhss-2042	166	11	of	of	ADP
ajrhss-2042	166	12	systems	system	NOUN
ajrhss-2042	166	13	that	that	PRON
ajrhss-2042	166	14	involve	involve	VERB
ajrhss-2042	166	15	waiting	wait	VERB
ajrhss-2042	166	16	times	time	NOUN
ajrhss-2042	166	17	,	,	PUNCT
ajrhss-2042	166	18	service	service	NOUN
ajrhss-2042	166	19	rates	rate	NOUN
ajrhss-2042	166	20	and	and	CCONJ
ajrhss-2042	166	21	american	american	ADJ
ajrhss-2042	166	22	journal	journal	PROPN
ajrhss-2042	166	23	of	of	ADP
ajrhss-2042	166	24	research	research	NOUN
ajrhss-2042	166	25	in	in	ADP
ajrhss-2042	166	26	humanities	humanity	NOUN
ajrhss-2042	166	27	and	and	CCONJ
ajrhss-2042	166	28	social	social	ADJ
ajrhss-2042	166	29	sciences	science	NOUN
ajrhss-2042	166	30	volume	volume	NOUN
ajrhss-2042	166	31	8	8	NUM
ajrhss-2042	166	32	,	,	PUNCT
ajrhss-2042	166	33	jan	jan	PROPN
ajrhss-2042	166	34	.	.	PROPN
ajrhss-2042	166	35	,	,	PUNCT
ajrhss-2042	166	36	2023	2023	NUM
ajrhss-2042	166	37	p	p	NOUN
ajrhss-2042	166	38	a	a	DET
ajrhss-2042	166	39	g	g	NOUN
ajrhss-2042	166	40	e	e	NOUN
ajrhss-2042	166	41	|	|	ADV
ajrhss-2042	166	42	107	107	NUM
ajrhss-2042	166	43	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	166	44	arrival	arrival	NOUN
ajrhss-2042	166	45	patterns	pattern	NOUN
ajrhss-2042	166	46	(	(	PUNCT
ajrhss-2042	166	47	gross	gross	PROPN
ajrhss-2042	166	48	&	&	CCONJ
ajrhss-2042	166	49	harris	harris	PROPN
ajrhss-2042	166	50	,	,	PUNCT
ajrhss-2042	166	51	1998	1998	NUM
ajrhss-2042	166	52	)	)	PUNCT
ajrhss-2042	166	53	.	.	PUNCT
ajrhss-2042	167	1	this	this	DET
ajrhss-2042	167	2	theory	theory	NOUN
ajrhss-2042	167	3	has	have	VERB
ajrhss-2042	167	4	practical	practical	ADJ
ajrhss-2042	167	5	applications	application	NOUN
ajrhss-2042	167	6	in	in	ADP
ajrhss-2042	167	7	various	various	ADJ
ajrhss-2042	167	8	fields	field	NOUN
ajrhss-2042	167	9	,	,	PUNCT
ajrhss-2042	167	10	including	include	VERB
ajrhss-2042	167	11	operations	operation	NOUN
ajrhss-2042	167	12	research	research	NOUN
ajrhss-2042	167	13	,	,	PUNCT
ajrhss-2042	167	14	telecommunications	telecommunication	NOUN
ajrhss-2042	167	15	,	,	PUNCT
ajrhss-2042	167	16	transportation	transportation	NOUN
ajrhss-2042	167	17	,	,	PUNCT
ajrhss-2042	167	18	healthcare	healthcare	PROPN
ajrhss-2042	167	19	,	,	PUNCT
ajrhss-2042	167	20	and	and	CCONJ
ajrhss-2042	167	21	service	service	NOUN
ajrhss-2042	167	22	.	.	PUNCT
ajrhss-2042	168	1	the	the	DET
ajrhss-2042	168	2	theory	theory	NOUN
ajrhss-2042	168	3	offers	offer	VERB
ajrhss-2042	168	4	a	a	DET
ajrhss-2042	168	5	robust	robust	ADJ
ajrhss-2042	168	6	framework	framework	NOUN
ajrhss-2042	168	7	for	for	ADP
ajrhss-2042	168	8	comprehending	comprehending	ADJ
ajrhss-2042	168	9	and	and	CCONJ
ajrhss-2042	168	10	managing	manage	VERB
ajrhss-2042	168	11	waiting	waiting	NOUN
ajrhss-2042	168	12	-	-	PUNCT
ajrhss-2042	168	13	lines	line	NOUN
ajrhss-2042	168	14	within	within	ADP
ajrhss-2042	168	15	systems	system	NOUN
ajrhss-2042	168	16	,	,	PUNCT
ajrhss-2042	168	17	leading	lead	VERB
ajrhss-2042	168	18	to	to	ADP
ajrhss-2042	168	19	enhanced	enhanced	ADJ
ajrhss-2042	168	20	efficiency	efficiency	NOUN
ajrhss-2042	168	21	,	,	PUNCT
ajrhss-2042	168	22	customer	customer	NOUN
ajrhss-2042	168	23	satisfaction	satisfaction	NOUN
ajrhss-2042	168	24	,	,	PUNCT
ajrhss-2042	168	25	and	and	CCONJ
ajrhss-2042	168	26	overall	overall	ADJ
ajrhss-2042	168	27	performance	performance	NOUN
ajrhss-2042	168	28	.	.	PUNCT
ajrhss-2042	169	1	by	by	ADP
ajrhss-2042	169	2	analysing	analyse	VERB
ajrhss-2042	169	3	system	system	NOUN
ajrhss-2042	169	4	dynamics	dynamic	NOUN
ajrhss-2042	169	5	and	and	CCONJ
ajrhss-2042	169	6	optimizing	optimize	VERB
ajrhss-2042	169	7	resource	resource	NOUN
ajrhss-2042	169	8	allocation	allocation	NOUN
ajrhss-2042	169	9	,	,	PUNCT
ajrhss-2042	169	10	organizations	organization	NOUN
ajrhss-2042	169	11	can	can	AUX
ajrhss-2042	169	12	improve	improve	VERB
ajrhss-2042	169	13	efficiency	efficiency	NOUN
ajrhss-2042	169	14	,	,	PUNCT
ajrhss-2042	169	15	customer	customer	NOUN
ajrhss-2042	169	16	satisfaction	satisfaction	NOUN
ajrhss-2042	169	17	and	and	CCONJ
ajrhss-2042	169	18	overall	overall	ADJ
ajrhss-2042	169	19	performance	performance	NOUN
ajrhss-2042	169	20	(	(	PUNCT
ajrhss-2042	169	21	erlang	erlang	PROPN
ajrhss-2042	169	22	,	,	PUNCT
ajrhss-2042	169	23	1909	1909	NUM
ajrhss-2042	169	24	;	;	PUNCT
ajrhss-2042	169	25	gross	gross	PROPN
ajrhss-2042	169	26	&	&	CCONJ
ajrhss-2042	169	27	carl	carl	PROPN
ajrhss-2042	169	28	,	,	PUNCT
ajrhss-2042	169	29	2019	2019	NUM
ajrhss-2042	169	30	)	)	PUNCT
ajrhss-2042	169	31	.	.	PUNCT
ajrhss-2042	170	1	the	the	DET
ajrhss-2042	170	2	use	use	NOUN
ajrhss-2042	170	3	of	of	ADP
ajrhss-2042	170	4	queuing	queue	VERB
ajrhss-2042	170	5	theory	theory	NOUN
ajrhss-2042	170	6	was	be	AUX
ajrhss-2042	170	7	initially	initially	ADV
ajrhss-2042	170	8	in	in	ADP
ajrhss-2042	170	9	the	the	DET
ajrhss-2042	170	10	telecommunications	telecommunications	NOUN
ajrhss-2042	170	11	industry	industry	NOUN
ajrhss-2042	170	12	and	and	CCONJ
ajrhss-2042	170	13	can	can	AUX
ajrhss-2042	170	14	be	be	AUX
ajrhss-2042	170	15	traced	trace	VERB
ajrhss-2042	170	16	back	back	ADV
ajrhss-2042	170	17	to	to	ADP
ajrhss-2042	170	18	the	the	DET
ajrhss-2042	170	19	early	early	ADJ
ajrhss-2042	170	20	20th	20th	ADJ
ajrhss-2042	170	21	century	century	NOUN
ajrhss-2042	170	22	,	,	PUNCT
ajrhss-2042	170	23	with	with	ADP
ajrhss-2042	170	24	its	its	PRON
ajrhss-2042	170	25	initial	initial	ADJ
ajrhss-2042	170	26	development	development	NOUN
ajrhss-2042	170	27	influenced	influence	VERB
ajrhss-2042	170	28	by	by	ADP
ajrhss-2042	170	29	researchers	researcher	NOUN
ajrhss-2042	170	30	such	such	ADJ
ajrhss-2042	170	31	as	as	ADP
ajrhss-2042	170	32	agner	agner	PROPN
ajrhss-2042	170	33	krarup	krarup	PROPN
ajrhss-2042	170	34	erlang	erlang	PROPN
ajrhss-2042	170	35	and	and	CCONJ
ajrhss-2042	170	36	david	david	PROPN
ajrhss-2042	170	37	george	george	PROPN
ajrhss-2042	170	38	kendall	kendall	PROPN
ajrhss-2042	170	39	(	(	PUNCT
ajrhss-2042	170	40	erlang	erlang	PROPN
ajrhss-2042	170	41	,	,	PUNCT
ajrhss-2042	170	42	1909	1909	NUM
ajrhss-2042	170	43	;	;	PUNCT
ajrhss-2042	170	44	kendal	kendal	NOUN
ajrhss-2042	170	45	,	,	PUNCT
ajrhss-2042	170	46	1953	1953	NUM
ajrhss-2042	170	47	)	)	PUNCT
ajrhss-2042	170	48	.	.	PUNCT
ajrhss-2042	171	1	ever	ever	ADV
ajrhss-2042	171	2	since	since	SCONJ
ajrhss-2042	171	3	then	then	ADV
ajrhss-2042	171	4	,	,	PUNCT
ajrhss-2042	171	5	the	the	DET
ajrhss-2042	171	6	theory	theory	NOUN
ajrhss-2042	171	7	had	have	AUX
ajrhss-2042	171	8	been	be	AUX
ajrhss-2042	171	9	widely	widely	ADV
ajrhss-2042	171	10	adopted	adopt	VERB
ajrhss-2042	171	11	in	in	ADP
ajrhss-2042	171	12	various	various	ADJ
ajrhss-2042	171	13	industries	industry	NOUN
ajrhss-2042	171	14	to	to	PART
ajrhss-2042	171	15	solve	solve	VERB
ajrhss-2042	171	16	challenges	challenge	NOUN
ajrhss-2042	171	17	including	include	VERB
ajrhss-2042	171	18	resources	resource	NOUN
ajrhss-2042	171	19	allocation	allocation	NOUN
ajrhss-2042	171	20	and	and	CCONJ
ajrhss-2042	171	21	waitinglines	waitingline	NOUN
ajrhss-2042	171	22	management	management	NOUN
ajrhss-2042	171	23	(	(	PUNCT
ajrhss-2042	171	24	bhat	bhat	PROPN
ajrhss-2042	171	25	&	&	CCONJ
ajrhss-2042	171	26	kishor	kishor	PROPN
ajrhss-2042	171	27	,	,	PUNCT
ajrhss-2042	171	28	1987	1987	NUM
ajrhss-2042	171	29	;	;	PUNCT
ajrhss-2042	171	30	gross	gross	PROPN
ajrhss-2042	171	31	&	&	CCONJ
ajrhss-2042	171	32	harris	harris	PROPN
ajrhss-2042	171	33	,	,	PUNCT
ajrhss-2042	171	34	1998	1998	NUM
ajrhss-2042	171	35	)	)	PUNCT
ajrhss-2042	171	36	.	.	PUNCT
ajrhss-2042	172	1	queueing	queue	VERB
ajrhss-2042	172	2	theory	theory	NOUN
ajrhss-2042	172	3	advocates	advocate	NOUN
ajrhss-2042	172	4	for	for	ADP
ajrhss-2042	172	5	the	the	DET
ajrhss-2042	172	6	analysis	analysis	NOUN
ajrhss-2042	172	7	,	,	PUNCT
ajrhss-2042	172	8	modeling	modeling	NOUN
ajrhss-2042	172	9	and	and	CCONJ
ajrhss-2042	172	10	optimization	optimization	NOUN
ajrhss-2042	172	11	of	of	ADP
ajrhss-2042	172	12	systems	system	NOUN
ajrhss-2042	172	13	that	that	PRON
ajrhss-2042	172	14	involve	involve	VERB
ajrhss-2042	172	15	the	the	DET
ajrhss-2042	172	16	flow	flow	NOUN
ajrhss-2042	172	17	of	of	ADP
ajrhss-2042	172	18	entities	entity	NOUN
ajrhss-2042	172	19	,	,	PUNCT
ajrhss-2042	172	20	such	such	ADJ
ajrhss-2042	172	21	as	as	ADP
ajrhss-2042	172	22	customers	customer	NOUN
ajrhss-2042	172	23	,	,	PUNCT
ajrhss-2042	172	24	requests	request	NOUN
ajrhss-2042	172	25	,	,	PUNCT
ajrhss-2042	172	26	or	or	CCONJ
ajrhss-2042	172	27	tasks	task	NOUN
ajrhss-2042	172	28	,	,	PUNCT
ajrhss-2042	172	29	through	through	ADP
ajrhss-2042	172	30	a	a	DET
ajrhss-2042	172	31	service	service	NOUN
ajrhss-2042	172	32	facility	facility	NOUN
ajrhss-2042	172	33	or	or	CCONJ
ajrhss-2042	172	34	network	network	NOUN
ajrhss-2042	172	35	.	.	PUNCT
ajrhss-2042	173	1	its	its	PRON
ajrhss-2042	173	2	primary	primary	ADJ
ajrhss-2042	173	3	goal	goal	NOUN
ajrhss-2042	173	4	is	be	AUX
ajrhss-2042	173	5	to	to	PART
ajrhss-2042	173	6	understand	understand	VERB
ajrhss-2042	173	7	and	and	CCONJ
ajrhss-2042	173	8	improve	improve	VERB
ajrhss-2042	173	9	the	the	DET
ajrhss-2042	173	10	performance	performance	NOUN
ajrhss-2042	173	11	of	of	ADP
ajrhss-2042	173	12	these	these	DET
ajrhss-2042	173	13	systems	system	NOUN
ajrhss-2042	173	14	by	by	ADP
ajrhss-2042	173	15	studying	study	VERB
ajrhss-2042	173	16	factors	factor	NOUN
ajrhss-2042	173	17	such	such	ADJ
ajrhss-2042	173	18	as	as	ADP
ajrhss-2042	173	19	waiting	wait	VERB
ajrhss-2042	173	20	times	time	NOUN
ajrhss-2042	173	21	,	,	PUNCT
ajrhss-2042	173	22	queue	queue	NOUN
ajrhss-2042	173	23	lengths	length	NOUN
ajrhss-2042	173	24	,	,	PUNCT
ajrhss-2042	173	25	service	service	NOUN
ajrhss-2042	173	26	rates	rate	NOUN
ajrhss-2042	173	27	,	,	PUNCT
ajrhss-2042	173	28	and	and	CCONJ
ajrhss-2042	173	29	resource	resource	NOUN
ajrhss-2042	173	30	utilization	utilization	NOUN
ajrhss-2042	173	31	(	(	PUNCT
ajrhss-2042	173	32	bertsimas	bertsimas	PROPN
ajrhss-2042	173	33	&	&	CCONJ
ajrhss-2042	173	34	nakazato	nakazato	PROPN
ajrhss-2042	173	35	,	,	PUNCT
ajrhss-2042	173	36	2020	2020	NUM
ajrhss-2042	173	37	;	;	PUNCT
ajrhss-2042	173	38	gross	gross	PROPN
ajrhss-2042	173	39	&	&	CCONJ
ajrhss-2042	173	40	harris	harris	PROPN
ajrhss-2042	173	41	,	,	PUNCT
ajrhss-2042	173	42	1998	1998	NUM
ajrhss-2042	173	43	;	;	PUNCT
ajrhss-2042	173	44	hillier	hilli	ADJ
ajrhss-2042	173	45	&	&	CCONJ
ajrhss-2042	173	46	lieberman	lieberman	PROPN
ajrhss-2042	173	47	,	,	PUNCT
ajrhss-2042	173	48	2014	2014	NUM
ajrhss-2042	173	49	)	)	PUNCT
ajrhss-2042	173	50	.	.	PUNCT
ajrhss-2042	174	1	by	by	ADP
ajrhss-2042	174	2	applying	apply	VERB
ajrhss-2042	174	3	mathematical	mathematical	ADJ
ajrhss-2042	174	4	models	model	NOUN
ajrhss-2042	174	5	and	and	CCONJ
ajrhss-2042	174	6	statistical	statistical	ADJ
ajrhss-2042	174	7	techniques	technique	NOUN
ajrhss-2042	174	8	,	,	PUNCT
ajrhss-2042	174	9	queuing	queue	VERB
ajrhss-2042	174	10	theory	theory	NOUN
ajrhss-2042	174	11	aims	aim	VERB
ajrhss-2042	174	12	to	to	PART
ajrhss-2042	174	13	address	address	VERB
ajrhss-2042	174	14	various	various	ADJ
ajrhss-2042	174	15	operational	operational	ADJ
ajrhss-2042	174	16	challenges	challenge	NOUN
ajrhss-2042	174	17	with	with	ADP
ajrhss-2042	174	18	the	the	DET
ajrhss-2042	174	19	ultimate	ultimate	ADJ
ajrhss-2042	174	20	aim	aim	NOUN
ajrhss-2042	174	21	of	of	ADP
ajrhss-2042	174	22	enhancing	enhance	VERB
ajrhss-2042	174	23	service	service	NOUN
ajrhss-2042	174	24	speed	speed	NOUN
ajrhss-2042	174	25	,	,	PUNCT
ajrhss-2042	174	26	customer	customer	NOUN
ajrhss-2042	174	27	satisfaction	satisfaction	NOUN
ajrhss-2042	174	28	and	and	CCONJ
ajrhss-2042	174	29	resource	resource	NOUN
ajrhss-2042	174	30	utilization	utilization	NOUN
ajrhss-2042	174	31	(	(	PUNCT
ajrhss-2042	174	32	guerreiro	guerreiro	PROPN
ajrhss-2042	174	33	et	et	PROPN
ajrhss-2042	174	34	al	al	PROPN
ajrhss-2042	174	35	.	.	PROPN
ajrhss-2042	174	36	,	,	PUNCT
ajrhss-2042	174	37	2021	2021	NUM
ajrhss-2042	174	38	;	;	PUNCT
ajrhss-2042	174	39	takács	takács	PROPN
ajrhss-2042	174	40	et	et	PROPN
ajrhss-2042	174	41	al	al	PROPN
ajrhss-2042	174	42	.	.	PROPN
ajrhss-2042	174	43	,	,	PUNCT
ajrhss-2042	174	44	2018	2018	NUM
ajrhss-2042	174	45	)	)	PUNCT
ajrhss-2042	174	46	.	.	PUNCT
ajrhss-2042	175	1	the	the	DET
ajrhss-2042	175	2	rationale	rationale	NOUN
ajrhss-2042	175	3	for	for	ADP
ajrhss-2042	175	4	adopting	adopt	VERB
ajrhss-2042	175	5	queuing	queuing	NOUN
ajrhss-2042	175	6	theory	theory	NOUN
ajrhss-2042	175	7	in	in	ADP
ajrhss-2042	175	8	this	this	DET
ajrhss-2042	175	9	study	study	NOUN
ajrhss-2042	175	10	stems	stem	VERB
ajrhss-2042	175	11	from	from	ADP
ajrhss-2042	175	12	the	the	DET
ajrhss-2042	175	13	fact	fact	NOUN
ajrhss-2042	175	14	that	that	SCONJ
ajrhss-2042	175	15	the	the	DET
ajrhss-2042	175	16	theory	theory	NOUN
ajrhss-2042	175	17	plays	play	VERB
ajrhss-2042	175	18	a	a	DET
ajrhss-2042	175	19	crucial	crucial	ADJ
ajrhss-2042	175	20	role	role	NOUN
ajrhss-2042	175	21	in	in	ADP
ajrhss-2042	175	22	waiting	wait	VERB
ajrhss-2042	175	23	-	-	PUNCT
ajrhss-2042	175	24	line	line	NOUN
ajrhss-2042	175	25	management	management	NOUN
ajrhss-2042	175	26	and	and	CCONJ
ajrhss-2042	175	27	customer	customer	NOUN
ajrhss-2042	175	28	satisfaction	satisfaction	NOUN
ajrhss-2042	175	29	in	in	ADP
ajrhss-2042	175	30	fast	fast	ADJ
ajrhss-2042	175	31	-	-	PUNCT
ajrhss-2042	175	32	food	food	NOUN
ajrhss-2042	175	33	restaurants	restaurant	NOUN
ajrhss-2042	175	34	by	by	ADP
ajrhss-2042	175	35	enabling	enable	VERB
ajrhss-2042	175	36	efficient	efficient	ADJ
ajrhss-2042	175	37	resource	resource	NOUN
ajrhss-2042	175	38	allocation	allocation	NOUN
ajrhss-2042	175	39	,	,	PUNCT
ajrhss-2042	175	40	optimizing	optimize	VERB
ajrhss-2042	175	41	service	service	NOUN
ajrhss-2042	175	42	speed	speed	NOUN
ajrhss-2042	175	43	,	,	PUNCT
ajrhss-2042	175	44	implementing	implement	VERB
ajrhss-2042	175	45	effective	effective	ADJ
ajrhss-2042	175	46	queue	queue	NOUN
ajrhss-2042	175	47	management	management	NOUN
ajrhss-2042	175	48	strategies	strategy	NOUN
ajrhss-2042	175	49	,	,	PUNCT
ajrhss-2042	175	50	predicting	predict	VERB
ajrhss-2042	175	51	wait	wait	NOUN
ajrhss-2042	175	52	times	time	NOUN
ajrhss-2042	175	53	and	and	CCONJ
ajrhss-2042	175	54	enhancing	enhance	VERB
ajrhss-2042	175	55	overall	overall	ADJ
ajrhss-2042	175	56	service	service	NOUN
ajrhss-2042	175	57	quality	quality	NOUN
ajrhss-2042	175	58	(	(	PUNCT
ajrhss-2042	175	59	gross	gross	PROPN
ajrhss-2042	175	60	&	&	CCONJ
ajrhss-2042	175	61	carl	carl	PROPN
ajrhss-2042	175	62	,	,	PUNCT
ajrhss-2042	175	63	2019	2019	NUM
ajrhss-2042	175	64	;	;	PUNCT
ajrhss-2042	175	65	guerreiro	guerreiro	PROPN
ajrhss-2042	175	66	et	et	PROPN
ajrhss-2042	175	67	al	al	PROPN
ajrhss-2042	175	68	.	.	PROPN
ajrhss-2042	175	69	,	,	PUNCT
ajrhss-2042	175	70	2021	2021	NUM
ajrhss-2042	175	71	;	;	PUNCT
ajrhss-2042	175	72	takács	takács	PROPN
ajrhss-2042	175	73	et	et	PROPN
ajrhss-2042	175	74	al	al	PROPN
ajrhss-2042	175	75	.	.	PROPN
ajrhss-2042	175	76	,	,	PUNCT
ajrhss-2042	175	77	2018	2018	NUM
ajrhss-2042	175	78	)	)	PUNCT
ajrhss-2042	175	79	.	.	PUNCT
ajrhss-2042	176	1	by	by	ADP
ajrhss-2042	176	2	applying	apply	VERB
ajrhss-2042	176	3	queuing	queue	VERB
ajrhss-2042	176	4	theory	theory	NOUN
ajrhss-2042	176	5	principles	principle	NOUN
ajrhss-2042	176	6	,	,	PUNCT
ajrhss-2042	176	7	the	the	DET
ajrhss-2042	176	8	study	study	NOUN
ajrhss-2042	176	9	can	can	AUX
ajrhss-2042	176	10	evaluate	evaluate	VERB
ajrhss-2042	176	11	crucial	crucial	ADJ
ajrhss-2042	176	12	factors	factor	NOUN
ajrhss-2042	176	13	such	such	ADJ
ajrhss-2042	176	14	as	as	ADP
ajrhss-2042	176	15	arrival	arrival	NOUN
ajrhss-2042	176	16	patterns	pattern	NOUN
ajrhss-2042	176	17	,	,	PUNCT
ajrhss-2042	176	18	service	service	NOUN
ajrhss-2042	176	19	rates	rate	NOUN
ajrhss-2042	176	20	,	,	PUNCT
ajrhss-2042	176	21	and	and	CCONJ
ajrhss-2042	176	22	waiting	waiting	NOUN
ajrhss-2042	176	23	times	time	NOUN
ajrhss-2042	176	24	,	,	PUNCT
ajrhss-2042	176	25	which	which	PRON
ajrhss-2042	176	26	directly	directly	ADV
ajrhss-2042	176	27	impact	impact	VERB
ajrhss-2042	176	28	customer	customer	NOUN
ajrhss-2042	176	29	satisfaction	satisfaction	NOUN
ajrhss-2042	176	30	in	in	ADP
ajrhss-2042	176	31	fast	fast	ADJ
ajrhss-2042	176	32	food	food	NOUN
ajrhss-2042	176	33	centres	centre	NOUN
ajrhss-2042	176	34	.	.	PUNCT
ajrhss-2042	177	1	additionally	additionally	ADV
ajrhss-2042	177	2	,	,	PUNCT
ajrhss-2042	177	3	the	the	DET
ajrhss-2042	177	4	theory	theory	NOUN
ajrhss-2042	177	5	can	can	AUX
ajrhss-2042	177	6	be	be	AUX
ajrhss-2042	177	7	used	use	VERB
ajrhss-2042	177	8	as	as	ADP
ajrhss-2042	177	9	a	a	DET
ajrhss-2042	177	10	guide	guide	NOUN
ajrhss-2042	177	11	to	to	ADP
ajrhss-2042	177	12	improving	improve	VERB
ajrhss-2042	177	13	waitingline	waitingline	NOUN
ajrhss-2042	177	14	management	management	NOUN
ajrhss-2042	177	15	strategies	strategy	NOUN
ajrhss-2042	177	16	,	,	PUNCT
ajrhss-2042	177	17	optimizing	optimize	VERB
ajrhss-2042	177	18	venue	venue	NOUN
ajrhss-2042	177	19	layouts	layout	NOUN
ajrhss-2042	177	20	,	,	PUNCT
ajrhss-2042	177	21	determining	determine	VERB
ajrhss-2042	177	22	staffing	staffing	NOUN
ajrhss-2042	177	23	levels	level	NOUN
ajrhss-2042	177	24	and	and	CCONJ
ajrhss-2042	177	25	implementing	implement	VERB
ajrhss-2042	177	26	effective	effective	ADJ
ajrhss-2042	177	27	queuing	queuing	NOUN
ajrhss-2042	177	28	systems	system	NOUN
ajrhss-2042	177	29	to	to	PART
ajrhss-2042	177	30	enhance	enhance	VERB
ajrhss-2042	177	31	customer	customer	NOUN
ajrhss-2042	177	32	experience	experience	NOUN
ajrhss-2042	177	33	and	and	CCONJ
ajrhss-2042	177	34	overall	overall	ADJ
ajrhss-2042	177	35	satisfaction	satisfaction	NOUN
ajrhss-2042	177	36	(	(	PUNCT
ajrhss-2042	177	37	guerreiro	guerreiro	PROPN
ajrhss-2042	177	38	et	et	PROPN
ajrhss-2042	177	39	al	al	PROPN
ajrhss-2042	177	40	.	.	PROPN
ajrhss-2042	177	41	,	,	PUNCT
ajrhss-2042	177	42	2021	2021	NUM
ajrhss-2042	177	43	;	;	PUNCT
ajrhss-2042	177	44	shortle	shortle	VERB
ajrhss-2042	177	45	et	et	PROPN
ajrhss-2042	177	46	al	al	PROPN
ajrhss-2042	177	47	.	.	PROPN
ajrhss-2042	177	48	,	,	PUNCT
ajrhss-2042	177	49	2018	2018	NUM
ajrhss-2042	177	50	;	;	PUNCT
ajrhss-2042	177	51	takács	takács	PROPN
ajrhss-2042	177	52	et	et	PROPN
ajrhss-2042	177	53	al	al	PROPN
ajrhss-2042	177	54	.	.	PROPN
ajrhss-2042	177	55	,	,	PUNCT
ajrhss-2042	177	56	2018	2018	NUM
ajrhss-2042	177	57	)	)	PUNCT
ajrhss-2042	177	58	.	.	PUNCT
ajrhss-2042	178	1	empirical	empirical	ADJ
ajrhss-2042	178	2	literature	literature	NOUN
ajrhss-2042	178	3	customer	customer	NOUN
ajrhss-2042	178	4	engagement	engagement	NOUN
ajrhss-2042	178	5	and	and	CCONJ
ajrhss-2042	178	6	repeat	repeat	NOUN
ajrhss-2042	178	7	patronage	patronage	NOUN
ajrhss-2042	178	8	customer	customer	NOUN
ajrhss-2042	178	9	engagement	engagement	NOUN
ajrhss-2042	178	10	,	,	PUNCT
ajrhss-2042	178	11	a	a	DET
ajrhss-2042	178	12	multidimensional	multidimensional	ADJ
ajrhss-2042	178	13	and	and	CCONJ
ajrhss-2042	178	14	dynamic	dynamic	ADJ
ajrhss-2042	178	15	construct	construct	NOUN
ajrhss-2042	178	16	,	,	PUNCT
ajrhss-2042	178	17	has	have	AUX
ajrhss-2042	178	18	garnered	garner	VERB
ajrhss-2042	178	19	substantial	substantial	ADJ
ajrhss-2042	178	20	attention	attention	NOUN
ajrhss-2042	178	21	in	in	ADP
ajrhss-2042	178	22	contemporary	contemporary	ADJ
ajrhss-2042	178	23	marketing	marketing	NOUN
ajrhss-2042	178	24	literature	literature	NOUN
ajrhss-2042	178	25	.	.	PUNCT
ajrhss-2042	179	1	the	the	DET
ajrhss-2042	179	2	outcomes	outcome	NOUN
ajrhss-2042	179	3	of	of	ADP
ajrhss-2042	179	4	customer	customer	NOUN
ajrhss-2042	179	5	engagement	engagement	NOUN
ajrhss-2042	179	6	are	be	AUX
ajrhss-2042	179	7	manifold	manifold	ADJ
ajrhss-2042	179	8	and	and	CCONJ
ajrhss-2042	179	9	extend	extend	VERB
ajrhss-2042	179	10	beyond	beyond	ADP
ajrhss-2042	179	11	immediate	immediate	ADJ
ajrhss-2042	179	12	financial	financial	ADJ
ajrhss-2042	179	13	metrics	metric	NOUN
ajrhss-2042	179	14	.	.	PUNCT
ajrhss-2042	180	1	engaged	engage	VERB
ajrhss-2042	180	2	customers	customer	NOUN
ajrhss-2042	180	3	are	be	AUX
ajrhss-2042	180	4	more	more	ADV
ajrhss-2042	180	5	likely	likely	ADJ
ajrhss-2042	180	6	to	to	PART
ajrhss-2042	180	7	exhibit	exhibit	VERB
ajrhss-2042	180	8	loyalty	loyalty	NOUN
ajrhss-2042	180	9	,	,	PUNCT
ajrhss-2042	180	10	repeat	repeat	NOUN
ajrhss-2042	180	11	purchase	purchase	NOUN
ajrhss-2042	180	12	behaviour	behaviour	NOUN
ajrhss-2042	180	13	and	and	CCONJ
ajrhss-2042	180	14	positive	positive	ADJ
ajrhss-2042	180	15	word	word	NOUN
ajrhss-2042	180	16	-	-	PUNCT
ajrhss-2042	180	17	of	of	ADP
ajrhss-2042	180	18	-	-	PUNCT
ajrhss-2042	180	19	mouth	mouth	NOUN
ajrhss-2042	180	20	(	(	PUNCT
ajrhss-2042	180	21	bowden	bowden	PROPN
ajrhss-2042	180	22	et	et	PROPN
ajrhss-2042	180	23	al	al	PROPN
ajrhss-2042	180	24	.	.	PROPN
ajrhss-2042	180	25	,	,	PUNCT
ajrhss-2042	180	26	2009	2009	NUM
ajrhss-2042	180	27	)	)	PUNCT
ajrhss-2042	180	28	.	.	PUNCT
ajrhss-2042	181	1	their	their	PRON
ajrhss-2042	181	2	emotional	emotional	ADJ
ajrhss-2042	181	3	connection	connection	NOUN
ajrhss-2042	181	4	to	to	ADP
ajrhss-2042	181	5	the	the	DET
ajrhss-2042	181	6	brand	brand	NOUN
ajrhss-2042	181	7	translates	translate	VERB
ajrhss-2042	181	8	into	into	ADP
ajrhss-2042	181	9	a	a	DET
ajrhss-2042	181	10	higher	high	ADJ
ajrhss-2042	181	11	likelihood	likelihood	NOUN
ajrhss-2042	181	12	of	of	ADP
ajrhss-2042	181	13	forgiveness	forgiveness	NOUN
ajrhss-2042	181	14	in	in	ADP
ajrhss-2042	181	15	the	the	DET
ajrhss-2042	181	16	face	face	NOUN
ajrhss-2042	181	17	of	of	ADP
ajrhss-2042	181	18	service	service	NOUN
ajrhss-2042	181	19	failures	failure	NOUN
ajrhss-2042	181	20	(	(	PUNCT
ajrhss-2042	181	21	verleye	verleye	NOUN
ajrhss-2042	181	22	et	et	NOUN
ajrhss-2042	181	23	al	al	PROPN
ajrhss-2042	181	24	.	.	PROPN
ajrhss-2042	181	25	,	,	PUNCT
ajrhss-2042	181	26	2013	2013	NUM
ajrhss-2042	181	27	)	)	PUNCT
ajrhss-2042	181	28	.	.	PUNCT
ajrhss-2042	182	1	the	the	DET
ajrhss-2042	182	2	study	study	NOUN
ajrhss-2042	182	3	conducted	conduct	VERB
ajrhss-2042	182	4	by	by	ADP
ajrhss-2042	182	5	prahalad	prahalad	NOUN
ajrhss-2042	182	6	and	and	CCONJ
ajrhss-2042	182	7	ramaswamy	ramaswamy	ADJ
ajrhss-2042	182	8	(	(	PUNCT
ajrhss-2042	182	9	2004	2004	NUM
ajrhss-2042	182	10	)	)	PUNCT
ajrhss-2042	182	11	revealed	reveal	VERB
ajrhss-2042	182	12	that	that	SCONJ
ajrhss-2042	182	13	engaged	engaged	ADJ
ajrhss-2042	182	14	customers	customer	NOUN
ajrhss-2042	182	15	are	be	AUX
ajrhss-2042	182	16	instrumental	instrumental	ADJ
ajrhss-2042	182	17	in	in	ADP
ajrhss-2042	182	18	co	co	VERB
ajrhss-2042	182	19	-	-	ADJ
ajrhss-2042	182	20	creating	create	VERB
ajrhss-2042	182	21	value	value	NOUN
ajrhss-2042	182	22	,	,	PUNCT
ajrhss-2042	182	23	actively	actively	ADV
ajrhss-2042	182	24	participating	participate	VERB
ajrhss-2042	182	25	in	in	ADP
ajrhss-2042	182	26	the	the	DET
ajrhss-2042	182	27	innovation	innovation	NOUN
ajrhss-2042	182	28	process	process	NOUN
ajrhss-2042	182	29	and	and	CCONJ
ajrhss-2042	182	30	contributing	contribute	VERB
ajrhss-2042	182	31	to	to	ADP
ajrhss-2042	182	32	the	the	DET
ajrhss-2042	182	33	development	development	NOUN
ajrhss-2042	182	34	of	of	ADP
ajrhss-2042	182	35	new	new	ADJ
ajrhss-2042	182	36	products	product	NOUN
ajrhss-2042	182	37	and	and	CCONJ
ajrhss-2042	182	38	services	service	NOUN
ajrhss-2042	182	39	.	.	PUNCT
ajrhss-2042	183	1	the	the	DET
ajrhss-2042	183	2	evolving	evolve	VERB
ajrhss-2042	183	3	role	role	NOUN
ajrhss-2042	183	4	of	of	ADP
ajrhss-2042	183	5	customer	customer	NOUN
ajrhss-2042	183	6	engagement	engagement	NOUN
ajrhss-2042	183	7	is	be	AUX
ajrhss-2042	183	8	particularly	particularly	ADV
ajrhss-2042	183	9	pronounced	pronounce	VERB
ajrhss-2042	183	10	in	in	ADP
ajrhss-2042	183	11	the	the	DET
ajrhss-2042	183	12	digital	digital	ADJ
ajrhss-2042	183	13	era	era	NOUN
ajrhss-2042	183	14	.	.	PUNCT
ajrhss-2042	184	1	with	with	ADP
ajrhss-2042	184	2	the	the	DET
ajrhss-2042	184	3	proliferation	proliferation	NOUN
ajrhss-2042	184	4	of	of	ADP
ajrhss-2042	184	5	online	online	ADJ
ajrhss-2042	184	6	channels	channel	NOUN
ajrhss-2042	184	7	and	and	CCONJ
ajrhss-2042	184	8	social	social	ADJ
ajrhss-2042	184	9	media	medium	NOUN
ajrhss-2042	184	10	,	,	PUNCT
ajrhss-2042	184	11	customers	customer	NOUN
ajrhss-2042	184	12	are	be	AUX
ajrhss-2042	184	13	not	not	PART
ajrhss-2042	184	14	passive	passive	ADJ
ajrhss-2042	184	15	recipients	recipient	NOUN
ajrhss-2042	184	16	but	but	CCONJ
ajrhss-2042	184	17	active	active	ADJ
ajrhss-2042	184	18	participants	participant	NOUN
ajrhss-2042	184	19	in	in	ADP
ajrhss-2042	184	20	brand	brand	NOUN
ajrhss-2042	184	21	communication	communication	NOUN
ajrhss-2042	184	22	.	.	PUNCT
ajrhss-2042	185	1	brands	brand	NOUN
ajrhss-2042	185	2	that	that	PRON
ajrhss-2042	185	3	harness	harnes	VERB
ajrhss-2042	185	4	the	the	DET
ajrhss-2042	185	5	potential	potential	NOUN
ajrhss-2042	185	6	of	of	ADP
ajrhss-2042	185	7	social	social	ADJ
ajrhss-2042	185	8	engagement	engagement	NOUN
ajrhss-2042	185	9	of	of	ADP
ajrhss-2042	185	10	customers	customer	NOUN
ajrhss-2042	185	11	are	be	AUX
ajrhss-2042	185	12	better	well	ADV
ajrhss-2042	185	13	positioned	positioned	ADJ
ajrhss-2042	185	14	to	to	PART
ajrhss-2042	185	15	build	build	VERB
ajrhss-2042	185	16	communities	community	NOUN
ajrhss-2042	185	17	american	american	PROPN
ajrhss-2042	185	18	journal	journal	PROPN
ajrhss-2042	185	19	of	of	ADP
ajrhss-2042	185	20	research	research	NOUN
ajrhss-2042	185	21	in	in	ADP
ajrhss-2042	185	22	humanities	humanity	NOUN
ajrhss-2042	185	23	and	and	CCONJ
ajrhss-2042	185	24	social	social	ADJ
ajrhss-2042	185	25	sciences	science	NOUN
ajrhss-2042	185	26	volume	volume	NOUN
ajrhss-2042	185	27	8	8	NUM
ajrhss-2042	185	28	,	,	PUNCT
ajrhss-2042	185	29	jan	jan	PROPN
ajrhss-2042	185	30	.	.	PROPN
ajrhss-2042	185	31	,	,	PUNCT
ajrhss-2042	185	32	2023	2023	NUM
ajrhss-2042	185	33	p	p	NOUN
ajrhss-2042	185	34	a	a	DET
ajrhss-2042	185	35	g	g	NOUN
ajrhss-2042	185	36	e	e	NOUN
ajrhss-2042	185	37	|	|	NOUN
ajrhss-2042	185	38	108	108	NUM
ajrhss-2042	185	39	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	185	40	around	around	ADP
ajrhss-2042	185	41	their	their	PRON
ajrhss-2042	185	42	products	product	NOUN
ajrhss-2042	185	43	or	or	CCONJ
ajrhss-2042	185	44	services	service	NOUN
ajrhss-2042	185	45	,	,	PUNCT
ajrhss-2042	185	46	leading	lead	VERB
ajrhss-2042	185	47	to	to	ADP
ajrhss-2042	185	48	a	a	DET
ajrhss-2042	185	49	sense	sense	NOUN
ajrhss-2042	185	50	of	of	ADP
ajrhss-2042	185	51	belonging	belong	VERB
ajrhss-2042	185	52	among	among	ADP
ajrhss-2042	185	53	customers	customer	NOUN
ajrhss-2042	185	54	(	(	PUNCT
ajrhss-2042	185	55	füller	füller	NOUN
ajrhss-2042	185	56	et	et	NOUN
ajrhss-2042	185	57	al	al	PROPN
ajrhss-2042	185	58	.	.	PROPN
ajrhss-2042	185	59	,	,	PUNCT
ajrhss-2042	185	60	2009	2009	NUM
ajrhss-2042	185	61	)	)	PUNCT
ajrhss-2042	185	62	and	and	CCONJ
ajrhss-2042	185	63	commitment	commitment	NOUN
ajrhss-2042	185	64	to	to	PART
ajrhss-2042	185	65	repeat	repeat	VERB
ajrhss-2042	185	66	patronage	patronage	NOUN
ajrhss-2042	185	67	.	.	PUNCT
ajrhss-2042	186	1	staff	staff	NOUN
ajrhss-2042	186	2	empathy	empathy	NOUN
ajrhss-2042	186	3	and	and	CCONJ
ajrhss-2042	186	4	repeat	repeat	NOUN
ajrhss-2042	186	5	patronage	patronage	NOUN
ajrhss-2042	186	6	there	there	PRON
ajrhss-2042	186	7	have	have	AUX
ajrhss-2042	186	8	been	be	AUX
ajrhss-2042	186	9	a	a	DET
ajrhss-2042	186	10	number	number	NOUN
ajrhss-2042	186	11	of	of	ADP
ajrhss-2042	186	12	studies	study	NOUN
ajrhss-2042	186	13	conducted	conduct	VERB
ajrhss-2042	186	14	on	on	ADP
ajrhss-2042	186	15	staff	staff	NOUN
ajrhss-2042	186	16	empathy	empathy	NOUN
ajrhss-2042	186	17	and	and	CCONJ
ajrhss-2042	186	18	client	client	NOUN
ajrhss-2042	186	19	loyalty	loyalty	NOUN
ajrhss-2042	186	20	.	.	PUNCT
ajrhss-2042	187	1	customer	customer	NOUN
ajrhss-2042	187	2	loyalty	loyalty	NOUN
ajrhss-2042	187	3	is	be	AUX
ajrhss-2042	187	4	a	a	DET
ajrhss-2042	187	5	direct	direct	ADJ
ajrhss-2042	187	6	result	result	NOUN
ajrhss-2042	187	7	of	of	ADP
ajrhss-2042	187	8	happy	happy	ADJ
ajrhss-2042	187	9	customers	customer	NOUN
ajrhss-2042	187	10	'	'	PART
ajrhss-2042	187	11	perceptions	perception	NOUN
ajrhss-2042	187	12	of	of	ADP
ajrhss-2042	187	13	staff	staff	NOUN
ajrhss-2042	187	14	competency	competency	NOUN
ajrhss-2042	187	15	,	,	PUNCT
ajrhss-2042	187	16	according	accord	VERB
ajrhss-2042	187	17	to	to	ADP
ajrhss-2042	187	18	research	research	NOUN
ajrhss-2042	187	19	by	by	ADP
ajrhss-2042	187	20	kim	kim	PROPN
ajrhss-2042	187	21	et	et	PROPN
ajrhss-2042	187	22	al	al	PROPN
ajrhss-2042	187	23	.	.	PROPN
ajrhss-2042	188	1	(	(	PUNCT
ajrhss-2042	188	2	2015	2015	NUM
ajrhss-2042	188	3	)	)	PUNCT
ajrhss-2042	188	4	.	.	PUNCT
ajrhss-2042	189	1	customers	customer	NOUN
ajrhss-2042	189	2	are	be	AUX
ajrhss-2042	189	3	more	more	ADV
ajrhss-2042	189	4	likely	likely	ADJ
ajrhss-2042	189	5	to	to	PART
ajrhss-2042	189	6	stay	stay	VERB
ajrhss-2042	189	7	loyal	loyal	ADJ
ajrhss-2042	189	8	and	and	CCONJ
ajrhss-2042	189	9	return	return	VERB
ajrhss-2042	189	10	if	if	SCONJ
ajrhss-2042	189	11	they	they	PRON
ajrhss-2042	189	12	are	be	AUX
ajrhss-2042	189	13	satisfied	satisfied	ADJ
ajrhss-2042	189	14	with	with	ADP
ajrhss-2042	189	15	the	the	DET
ajrhss-2042	189	16	competency	competency	NOUN
ajrhss-2042	189	17	of	of	ADP
ajrhss-2042	189	18	the	the	DET
ajrhss-2042	189	19	personnel	personnel	NOUN
ajrhss-2042	189	20	,	,	PUNCT
ajrhss-2042	189	21	according	accord	VERB
ajrhss-2042	189	22	to	to	ADP
ajrhss-2042	189	23	research	research	NOUN
ajrhss-2042	189	24	by	by	ADP
ajrhss-2042	189	25	dube	dube	PROPN
ajrhss-2042	189	26	and	and	CCONJ
ajrhss-2042	189	27	renaghan	renaghan	PROPN
ajrhss-2042	189	28	(	(	PUNCT
ajrhss-2042	189	29	2018	2018	NUM
ajrhss-2042	189	30	)	)	PUNCT
ajrhss-2042	189	31	.	.	PUNCT
ajrhss-2042	190	1	according	accord	VERB
ajrhss-2042	190	2	to	to	ADP
ajrhss-2042	190	3	brown	brown	NOUN
ajrhss-2042	190	4	and	and	CCONJ
ajrhss-2042	190	5	turley	turley	PROPN
ajrhss-2042	190	6	(	(	PUNCT
ajrhss-2042	190	7	2016	2016	NUM
ajrhss-2042	190	8	)	)	PUNCT
ajrhss-2042	190	9	,	,	PUNCT
ajrhss-2042	190	10	customers	customer	NOUN
ajrhss-2042	190	11	'	'	PART
ajrhss-2042	190	12	perception	perception	NOUN
ajrhss-2042	190	13	of	of	ADP
ajrhss-2042	190	14	staff	staff	NOUN
ajrhss-2042	190	15	competence	competence	NOUN
ajrhss-2042	190	16	is	be	AUX
ajrhss-2042	190	17	influenced	influence	VERB
ajrhss-2042	190	18	by	by	ADP
ajrhss-2042	190	19	various	various	ADJ
ajrhss-2042	190	20	factors	factor	NOUN
ajrhss-2042	190	21	,	,	PUNCT
ajrhss-2042	190	22	such	such	ADJ
ajrhss-2042	190	23	as	as	ADP
ajrhss-2042	190	24	their	their	PRON
ajrhss-2042	190	25	communication	communication	NOUN
ajrhss-2042	190	26	skills	skill	NOUN
ajrhss-2042	190	27	,	,	PUNCT
ajrhss-2042	190	28	technical	technical	ADJ
ajrhss-2042	190	29	knowledge	knowledge	NOUN
ajrhss-2042	190	30	,	,	PUNCT
ajrhss-2042	190	31	attitude	attitude	NOUN
ajrhss-2042	190	32	and	and	CCONJ
ajrhss-2042	190	33	appearance	appearance	NOUN
ajrhss-2042	190	34	.	.	PUNCT
ajrhss-2042	191	1	they	they	PRON
ajrhss-2042	191	2	found	find	VERB
ajrhss-2042	191	3	that	that	DET
ajrhss-2042	191	4	staff	staff	NOUN
ajrhss-2042	191	5	who	who	PRON
ajrhss-2042	191	6	possess	possess	VERB
ajrhss-2042	191	7	these	these	DET
ajrhss-2042	191	8	attributes	attribute	NOUN
ajrhss-2042	191	9	are	be	AUX
ajrhss-2042	191	10	more	more	ADV
ajrhss-2042	191	11	likely	likely	ADJ
ajrhss-2042	191	12	to	to	PART
ajrhss-2042	191	13	provide	provide	VERB
ajrhss-2042	191	14	exceptional	exceptional	ADJ
ajrhss-2042	191	15	service	service	NOUN
ajrhss-2042	191	16	and	and	CCONJ
ajrhss-2042	191	17	enhance	enhance	VERB
ajrhss-2042	191	18	customers	customer	NOUN
ajrhss-2042	191	19	'	'	PART
ajrhss-2042	191	20	experience	experience	NOUN
ajrhss-2042	191	21	,	,	PUNCT
ajrhss-2042	191	22	which	which	PRON
ajrhss-2042	191	23	leads	lead	VERB
ajrhss-2042	191	24	to	to	PART
ajrhss-2042	191	25	repeat	repeat	VERB
ajrhss-2042	191	26	patronage	patronage	NOUN
ajrhss-2042	191	27	.	.	PUNCT
ajrhss-2042	192	1	likewise	likewise	ADV
ajrhss-2042	192	2	,	,	PUNCT
ajrhss-2042	192	3	johnson	johnson	PROPN
ajrhss-2042	192	4	and	and	CCONJ
ajrhss-2042	192	5	neuhofer	neuhofer	PROPN
ajrhss-2042	192	6	(	(	PUNCT
ajrhss-2042	192	7	2017	2017	NUM
ajrhss-2042	192	8	)	)	PUNCT
ajrhss-2042	192	9	emphasized	emphasize	VERB
ajrhss-2042	192	10	the	the	DET
ajrhss-2042	192	11	importance	importance	NOUN
ajrhss-2042	192	12	of	of	ADP
ajrhss-2042	192	13	emotional	emotional	ADJ
ajrhss-2042	192	14	competence	competence	NOUN
ajrhss-2042	192	15	,	,	PUNCT
ajrhss-2042	192	16	such	such	ADJ
ajrhss-2042	192	17	as	as	ADP
ajrhss-2042	192	18	empathy	empathy	NOUN
ajrhss-2042	192	19	and	and	CCONJ
ajrhss-2042	192	20	friendliness	friendliness	ADJ
ajrhss-2042	192	21	,	,	PUNCT
ajrhss-2042	192	22	in	in	ADP
ajrhss-2042	192	23	enhancing	enhance	VERB
ajrhss-2042	192	24	customer	customer	NOUN
ajrhss-2042	192	25	satisfaction	satisfaction	NOUN
ajrhss-2042	192	26	and	and	CCONJ
ajrhss-2042	192	27	repeat	repeat	NOUN
ajrhss-2042	192	28	patronage	patronage	NOUN
ajrhss-2042	192	29	in	in	ADP
ajrhss-2042	192	30	the	the	DET
ajrhss-2042	192	31	event	event	NOUN
ajrhss-2042	192	32	industry	industry	NOUN
ajrhss-2042	192	33	.	.	PUNCT
ajrhss-2042	193	1	waiting	wait	VERB
ajrhss-2042	193	2	environment	environment	NOUN
ajrhss-2042	193	3	and	and	CCONJ
ajrhss-2042	193	4	repeat	repeat	VERB
ajrhss-2042	193	5	patronage	patronage	NOUN
ajrhss-2042	193	6	the	the	DET
ajrhss-2042	193	7	waiting	wait	VERB
ajrhss-2042	193	8	area	area	NOUN
ajrhss-2042	193	9	significantly	significantly	ADV
ajrhss-2042	193	10	affects	affect	VERB
ajrhss-2042	193	11	consumer	consumer	NOUN
ajrhss-2042	193	12	happiness	happiness	NOUN
ajrhss-2042	193	13	and	and	CCONJ
ajrhss-2042	193	14	loyalty	loyalty	NOUN
ajrhss-2042	193	15	,	,	PUNCT
ajrhss-2042	193	16	according	accord	VERB
ajrhss-2042	193	17	to	to	ADP
ajrhss-2042	193	18	research	research	NOUN
ajrhss-2042	193	19	by	by	ADP
ajrhss-2042	193	20	aksoy	aksoy	NOUN
ajrhss-2042	193	21	and	and	CCONJ
ajrhss-2042	193	22	kervan	kervan	PROPN
ajrhss-2042	193	23	(	(	PUNCT
ajrhss-2042	193	24	2015	2015	NUM
ajrhss-2042	193	25	)	)	PUNCT
ajrhss-2042	193	26	.	.	PUNCT
ajrhss-2042	194	1	customers	customer	NOUN
ajrhss-2042	194	2	who	who	PRON
ajrhss-2042	194	3	had	have	VERB
ajrhss-2042	194	4	a	a	DET
ajrhss-2042	194	5	good	good	ADJ
ajrhss-2042	194	6	time	time	NOUN
ajrhss-2042	194	7	while	while	SCONJ
ajrhss-2042	194	8	waiting	wait	VERB
ajrhss-2042	194	9	for	for	ADP
ajrhss-2042	194	10	an	an	DET
ajrhss-2042	194	11	event	event	NOUN
ajrhss-2042	194	12	are	be	AUX
ajrhss-2042	194	13	more	more	ADV
ajrhss-2042	194	14	likely	likely	ADJ
ajrhss-2042	194	15	to	to	PART
ajrhss-2042	194	16	come	come	VERB
ajrhss-2042	194	17	back	back	ADV
ajrhss-2042	194	18	and	and	CCONJ
ajrhss-2042	194	19	tell	tell	VERB
ajrhss-2042	194	20	others	other	NOUN
ajrhss-2042	194	21	about	about	ADP
ajrhss-2042	194	22	it	it	PRON
ajrhss-2042	194	23	.	.	PUNCT
ajrhss-2042	195	1	on	on	ADP
ajrhss-2042	195	2	the	the	DET
ajrhss-2042	195	3	other	other	ADJ
ajrhss-2042	195	4	hand	hand	NOUN
ajrhss-2042	195	5	,	,	PUNCT
ajrhss-2042	195	6	customers	customer	NOUN
ajrhss-2042	195	7	who	who	PRON
ajrhss-2042	195	8	had	have	VERB
ajrhss-2042	195	9	a	a	DET
ajrhss-2042	195	10	bad	bad	ADJ
ajrhss-2042	195	11	time	time	NOUN
ajrhss-2042	195	12	while	while	SCONJ
ajrhss-2042	195	13	waiting	wait	VERB
ajrhss-2042	195	14	were	be	AUX
ajrhss-2042	195	15	also	also	ADV
ajrhss-2042	195	16	less	less	ADV
ajrhss-2042	195	17	inclined	inclined	ADJ
ajrhss-2042	195	18	to	to	PART
ajrhss-2042	195	19	come	come	VERB
ajrhss-2042	195	20	back	back	ADV
ajrhss-2042	195	21	or	or	CCONJ
ajrhss-2042	195	22	suggest	suggest	VERB
ajrhss-2042	195	23	the	the	DET
ajrhss-2042	195	24	business	business	NOUN
ajrhss-2042	195	25	to	to	ADP
ajrhss-2042	195	26	others	other	NOUN
ajrhss-2042	195	27	,	,	PUNCT
ajrhss-2042	195	28	according	accord	VERB
ajrhss-2042	195	29	to	to	ADP
ajrhss-2042	195	30	the	the	DET
ajrhss-2042	195	31	survey	survey	NOUN
ajrhss-2042	195	32	.	.	PUNCT
ajrhss-2042	196	1	lee	lee	PROPN
ajrhss-2042	196	2	and	and	CCONJ
ajrhss-2042	196	3	jang	jang	PROPN
ajrhss-2042	196	4	(	(	PUNCT
ajrhss-2042	196	5	2018	2018	NUM
ajrhss-2042	196	6	)	)	PUNCT
ajrhss-2042	196	7	conducted	conduct	VERB
ajrhss-2042	196	8	research	research	NOUN
ajrhss-2042	196	9	on	on	ADP
ajrhss-2042	196	10	how	how	SCONJ
ajrhss-2042	196	11	customers	customer	NOUN
ajrhss-2042	196	12	'	'	PART
ajrhss-2042	196	13	satisfaction	satisfaction	NOUN
ajrhss-2042	196	14	and	and	CCONJ
ajrhss-2042	196	15	behavioural	behavioural	ADJ
ajrhss-2042	196	16	intentions	intention	NOUN
ajrhss-2042	196	17	were	be	AUX
ajrhss-2042	196	18	affected	affect	VERB
ajrhss-2042	196	19	by	by	ADP
ajrhss-2042	196	20	the	the	DET
ajrhss-2042	196	21	waiting	wait	VERB
ajrhss-2042	196	22	environment	environment	NOUN
ajrhss-2042	196	23	.	.	PUNCT
ajrhss-2042	197	1	customers	customer	NOUN
ajrhss-2042	197	2	'	'	PART
ajrhss-2042	197	3	good	good	ADJ
ajrhss-2042	197	4	experiences	experience	NOUN
ajrhss-2042	197	5	throughout	throughout	ADP
ajrhss-2042	197	6	the	the	DET
ajrhss-2042	197	7	event	event	NOUN
ajrhss-2042	197	8	's	's	PART
ajrhss-2042	197	9	waiting	waiting	NOUN
ajrhss-2042	197	10	time	time	NOUN
ajrhss-2042	197	11	were	be	AUX
ajrhss-2042	197	12	associated	associate	VERB
ajrhss-2042	197	13	with	with	ADP
ajrhss-2042	197	14	more	more	ADV
ajrhss-2042	197	15	positive	positive	ADJ
ajrhss-2042	197	16	behavioural	behavioural	ADJ
ajrhss-2042	197	17	intentions	intention	NOUN
ajrhss-2042	197	18	,	,	PUNCT
ajrhss-2042	197	19	including	include	VERB
ajrhss-2042	197	20	future	future	ADJ
ajrhss-2042	197	21	visits	visit	NOUN
ajrhss-2042	197	22	and	and	CCONJ
ajrhss-2042	197	23	word	word	NOUN
ajrhss-2042	197	24	-	-	PUNCT
ajrhss-2042	197	25	of	of	ADP
ajrhss-2042	197	26	-	-	PUNCT
ajrhss-2042	197	27	mouth	mouth	NOUN
ajrhss-2042	197	28	recommendations	recommendation	NOUN
ajrhss-2042	197	29	,	,	PUNCT
ajrhss-2042	197	30	according	accord	VERB
ajrhss-2042	197	31	to	to	ADP
ajrhss-2042	197	32	the	the	DET
ajrhss-2042	197	33	research	research	NOUN
ajrhss-2042	197	34	.	.	PUNCT
ajrhss-2042	198	1	in	in	ADP
ajrhss-2042	198	2	the	the	DET
ajrhss-2042	198	3	context	context	NOUN
ajrhss-2042	198	4	of	of	ADP
ajrhss-2042	198	5	online	online	ADJ
ajrhss-2042	198	6	buying	buying	NOUN
ajrhss-2042	198	7	,	,	PUNCT
ajrhss-2042	198	8	huang	huang	PROPN
ajrhss-2042	198	9	and	and	CCONJ
ajrhss-2042	198	10	chen	chen	PROPN
ajrhss-2042	198	11	(	(	PUNCT
ajrhss-2042	198	12	2017	2017	NUM
ajrhss-2042	198	13	)	)	PUNCT
ajrhss-2042	198	14	investigated	investigate	VERB
ajrhss-2042	198	15	how	how	SCONJ
ajrhss-2042	198	16	the	the	DET
ajrhss-2042	198	17	waiting	wait	VERB
ajrhss-2042	198	18	environment	environment	NOUN
ajrhss-2042	198	19	affects	affect	VERB
ajrhss-2042	198	20	consumer	consumer	NOUN
ajrhss-2042	198	21	pleasure	pleasure	NOUN
ajrhss-2042	198	22	and	and	CCONJ
ajrhss-2042	198	23	loyalty	loyalty	NOUN
ajrhss-2042	198	24	.	.	PUNCT
ajrhss-2042	199	1	according	accord	VERB
ajrhss-2042	199	2	to	to	ADP
ajrhss-2042	199	3	the	the	DET
ajrhss-2042	199	4	research	research	NOUN
ajrhss-2042	199	5	,	,	PUNCT
ajrhss-2042	199	6	the	the	DET
ajrhss-2042	199	7	amount	amount	NOUN
ajrhss-2042	199	8	of	of	ADP
ajrhss-2042	199	9	time	time	NOUN
ajrhss-2042	199	10	a	a	DET
ajrhss-2042	199	11	client	client	NOUN
ajrhss-2042	199	12	has	have	VERB
ajrhss-2042	199	13	to	to	PART
ajrhss-2042	199	14	wait	wait	VERB
ajrhss-2042	199	15	and	and	CCONJ
ajrhss-2042	199	16	the	the	DET
ajrhss-2042	199	17	quality	quality	NOUN
ajrhss-2042	199	18	of	of	ADP
ajrhss-2042	199	19	that	that	DET
ajrhss-2042	199	20	wait	wait	NOUN
ajrhss-2042	199	21	significantly	significantly	ADV
ajrhss-2042	199	22	affects	affect	VERB
ajrhss-2042	199	23	their	their	PRON
ajrhss-2042	199	24	level	level	NOUN
ajrhss-2042	199	25	of	of	ADP
ajrhss-2042	199	26	happiness	happiness	NOUN
ajrhss-2042	199	27	and	and	CCONJ
ajrhss-2042	199	28	loyalty	loyalty	NOUN
ajrhss-2042	199	29	.	.	PUNCT
ajrhss-2042	200	1	the	the	DET
ajrhss-2042	200	2	survey	survey	NOUN
ajrhss-2042	200	3	also	also	ADV
ajrhss-2042	200	4	indicated	indicate	VERB
ajrhss-2042	200	5	that	that	SCONJ
ajrhss-2042	200	6	consumers	consumer	NOUN
ajrhss-2042	200	7	who	who	PRON
ajrhss-2042	200	8	were	be	AUX
ajrhss-2042	200	9	satisfied	satisfied	ADJ
ajrhss-2042	200	10	with	with	ADP
ajrhss-2042	200	11	their	their	PRON
ajrhss-2042	200	12	wait	wait	NOUN
ajrhss-2042	200	13	time	time	NOUN
ajrhss-2042	200	14	were	be	AUX
ajrhss-2042	200	15	more	more	ADV
ajrhss-2042	200	16	inclined	inclined	ADJ
ajrhss-2042	200	17	to	to	ADP
ajrhss-2042	200	18	buying	buy	VERB
ajrhss-2042	200	19	more	more	ADJ
ajrhss-2042	200	20	from	from	ADP
ajrhss-2042	200	21	the	the	DET
ajrhss-2042	200	22	online	online	ADJ
ajrhss-2042	200	23	shop	shop	NOUN
ajrhss-2042	200	24	.	.	PUNCT
ajrhss-2042	201	1	similarly	similarly	ADV
ajrhss-2042	201	2	,	,	PUNCT
ajrhss-2042	201	3	hui	hui	PROPN
ajrhss-2042	201	4	et	et	PROPN
ajrhss-2042	201	5	al	al	PROPN
ajrhss-2042	201	6	(	(	PUNCT
ajrhss-2042	201	7	2012	2012	NUM
ajrhss-2042	201	8	)	)	PUNCT
ajrhss-2042	201	9	found	find	VERB
ajrhss-2042	201	10	that	that	SCONJ
ajrhss-2042	201	11	the	the	DET
ajrhss-2042	201	12	use	use	NOUN
ajrhss-2042	201	13	of	of	ADP
ajrhss-2042	201	14	pleasant	pleasant	ADJ
ajrhss-2042	201	15	music	music	NOUN
ajrhss-2042	201	16	in	in	ADP
ajrhss-2042	201	17	the	the	DET
ajrhss-2042	201	18	waiting	waiting	NOUN
ajrhss-2042	201	19	area	area	NOUN
ajrhss-2042	201	20	led	lead	VERB
ajrhss-2042	201	21	to	to	ADP
ajrhss-2042	201	22	increased	increase	VERB
ajrhss-2042	201	23	customer	customer	NOUN
ajrhss-2042	201	24	satisfaction	satisfaction	NOUN
ajrhss-2042	201	25	and	and	CCONJ
ajrhss-2042	201	26	repeat	repeat	NOUN
ajrhss-2042	201	27	patronage	patronage	NOUN
ajrhss-2042	201	28	.	.	PUNCT
ajrhss-2042	202	1	these	these	DET
ajrhss-2042	202	2	studies	study	NOUN
ajrhss-2042	202	3	suggest	suggest	VERB
ajrhss-2042	202	4	that	that	SCONJ
ajrhss-2042	202	5	the	the	DET
ajrhss-2042	202	6	use	use	NOUN
ajrhss-2042	202	7	of	of	ADP
ajrhss-2042	202	8	atmospherics	atmospheric	NOUN
ajrhss-2042	202	9	in	in	ADP
ajrhss-2042	202	10	the	the	DET
ajrhss-2042	202	11	waiting	wait	VERB
ajrhss-2042	202	12	environment	environment	NOUN
ajrhss-2042	202	13	can	can	AUX
ajrhss-2042	202	14	positively	positively	ADV
ajrhss-2042	202	15	influence	influence	VERB
ajrhss-2042	202	16	customer	customer	NOUN
ajrhss-2042	202	17	behaviour	behaviour	NOUN
ajrhss-2042	202	18	.	.	PUNCT
ajrhss-2042	203	1	perceived	perceive	VERB
ajrhss-2042	203	2	waiting	waiting	NOUN
ajrhss-2042	203	3	time	time	NOUN
ajrhss-2042	203	4	and	and	CCONJ
ajrhss-2042	203	5	repeat	repeat	NOUN
ajrhss-2042	203	6	patronage	patronage	NOUN
ajrhss-2042	203	7	research	research	NOUN
ajrhss-2042	203	8	indicates	indicate	VERB
ajrhss-2042	203	9	that	that	SCONJ
ajrhss-2042	203	10	when	when	SCONJ
ajrhss-2042	203	11	perceived	perceive	VERB
ajrhss-2042	203	12	waiting	waiting	NOUN
ajrhss-2042	203	13	time	time	NOUN
ajrhss-2042	203	14	rises	rise	NOUN
ajrhss-2042	203	15	,	,	PUNCT
ajrhss-2042	203	16	satisfaction	satisfaction	NOUN
ajrhss-2042	203	17	levels	level	NOUN
ajrhss-2042	203	18	decrease	decrease	NOUN
ajrhss-2042	203	19	(	(	PUNCT
ajrhss-2042	203	20	kumar	kumar	PROPN
ajrhss-2042	203	21	&	&	CCONJ
ajrhss-2042	203	22	gupta	gupta	PROPN
ajrhss-2042	203	23	,	,	PUNCT
ajrhss-2042	203	24	2018	2018	NUM
ajrhss-2042	203	25	)	)	PUNCT
ajrhss-2042	203	26	.	.	PUNCT
ajrhss-2042	204	1	customers	customer	NOUN
ajrhss-2042	204	2	anticipate	anticipate	VERB
ajrhss-2042	204	3	the	the	DET
ajrhss-2042	204	4	waiting	waiting	NOUN
ajrhss-2042	204	5	time	time	NOUN
ajrhss-2042	204	6	before	before	ADP
ajrhss-2042	204	7	visiting	visit	VERB
ajrhss-2042	204	8	eateries	eatery	NOUN
ajrhss-2042	204	9	.	.	PUNCT
ajrhss-2042	205	1	dissatisfaction	dissatisfaction	NOUN
ajrhss-2042	205	2	occurs	occur	VERB
ajrhss-2042	205	3	when	when	SCONJ
ajrhss-2042	205	4	the	the	DET
ajrhss-2042	205	5	real	real	ADJ
ajrhss-2042	205	6	waiting	waiting	NOUN
ajrhss-2042	205	7	time	time	NOUN
ajrhss-2042	205	8	exceeds	exceed	VERB
ajrhss-2042	205	9	the	the	DET
ajrhss-2042	205	10	perceived	perceive	VERB
ajrhss-2042	205	11	time	time	NOUN
ajrhss-2042	205	12	.	.	PUNCT
ajrhss-2042	206	1	customers	customer	NOUN
ajrhss-2042	206	2	consistently	consistently	ADV
ajrhss-2042	206	3	want	want	VERB
ajrhss-2042	206	4	to	to	PART
ajrhss-2042	206	5	acquire	acquire	VERB
ajrhss-2042	206	6	services	service	NOUN
ajrhss-2042	206	7	promptly	promptly	ADV
ajrhss-2042	206	8	and	and	CCONJ
ajrhss-2042	206	9	enjoyably	enjoyably	ADV
ajrhss-2042	206	10	.	.	PUNCT
ajrhss-2042	207	1	if	if	SCONJ
ajrhss-2042	207	2	it	it	PRON
ajrhss-2042	207	3	takes	take	VERB
ajrhss-2042	207	4	a	a	DET
ajrhss-2042	207	5	long	long	ADJ
ajrhss-2042	207	6	time	time	NOUN
ajrhss-2042	207	7	,	,	PUNCT
ajrhss-2042	207	8	consumers	consumer	NOUN
ajrhss-2042	207	9	may	may	AUX
ajrhss-2042	207	10	feel	feel	VERB
ajrhss-2042	207	11	bored	bored	ADJ
ajrhss-2042	207	12	and	and	CCONJ
ajrhss-2042	207	13	disheartened	dishearten	VERB
ajrhss-2042	207	14	.	.	PUNCT
ajrhss-2042	208	1	customers	customer	NOUN
ajrhss-2042	208	2	may	may	AUX
ajrhss-2042	208	3	not	not	PART
ajrhss-2042	208	4	feel	feel	VERB
ajrhss-2042	208	5	happy	happy	ADJ
ajrhss-2042	208	6	when	when	SCONJ
ajrhss-2042	208	7	they	they	PRON
ajrhss-2042	208	8	get	get	VERB
ajrhss-2042	208	9	the	the	DET
ajrhss-2042	208	10	goods	good	NOUN
ajrhss-2042	208	11	after	after	ADP
ajrhss-2042	208	12	a	a	DET
ajrhss-2042	208	13	longer	long	ADV
ajrhss-2042	208	14	waiting	wait	VERB
ajrhss-2042	208	15	period	period	NOUN
ajrhss-2042	208	16	than	than	SCONJ
ajrhss-2042	208	17	they	they	PRON
ajrhss-2042	208	18	anticipated	anticipate	VERB
ajrhss-2042	208	19	(	(	PUNCT
ajrhss-2042	208	20	dabholkar	dabholkar	NOUN
ajrhss-2042	208	21	,	,	PUNCT
ajrhss-2042	208	22	2015	2015	NUM
ajrhss-2042	208	23	)	)	PUNCT
ajrhss-2042	208	24	.	.	PUNCT
ajrhss-2042	209	1	affirming	affirm	VERB
ajrhss-2042	209	2	this	this	PRON
ajrhss-2042	209	3	,	,	PUNCT
ajrhss-2042	209	4	kim	kim	PROPN
ajrhss-2042	209	5	and	and	CCONJ
ajrhss-2042	209	6	hyun	hyun	PROPN
ajrhss-2042	209	7	(	(	PUNCT
ajrhss-2042	209	8	2018	2018	NUM
ajrhss-2042	209	9	)	)	PUNCT
ajrhss-2042	209	10	examined	examine	VERB
ajrhss-2042	209	11	the	the	DET
ajrhss-2042	209	12	association	association	NOUN
ajrhss-2042	209	13	between	between	ADP
ajrhss-2042	209	14	queue	queue	NOUN
ajrhss-2042	209	15	management	management	NOUN
ajrhss-2042	209	16	and	and	CCONJ
ajrhss-2042	209	17	customers	customer	NOUN
ajrhss-2042	209	18	'	'	PART
ajrhss-2042	209	19	happiness	happiness	NOUN
ajrhss-2042	209	20	.	.	PUNCT
ajrhss-2042	210	1	wait	wait	VERB
ajrhss-2042	210	2	management	management	NOUN
ajrhss-2042	210	3	was	be	AUX
ajrhss-2042	210	4	found	find	VERB
ajrhss-2042	210	5	to	to	PART
ajrhss-2042	210	6	have	have	VERB
ajrhss-2042	210	7	substantial	substantial	ADJ
ajrhss-2042	210	8	impact	impact	NOUN
ajrhss-2042	210	9	on	on	ADP
ajrhss-2042	210	10	consumer	consumer	NOUN
ajrhss-2042	210	11	happiness	happiness	NOUN
ajrhss-2042	210	12	,	,	PUNCT
ajrhss-2042	210	13	according	accord	VERB
ajrhss-2042	210	14	to	to	ADP
ajrhss-2042	210	15	the	the	DET
ajrhss-2042	210	16	study	study	NOUN
ajrhss-2042	210	17	's	's	PART
ajrhss-2042	210	18	survey	survey	NOUN
ajrhss-2042	210	19	of	of	ADP
ajrhss-2042	210	20	299	299	NUM
ajrhss-2042	210	21	visitors	visitor	NOUN
ajrhss-2042	210	22	.	.	PUNCT
ajrhss-2042	211	1	customer	customer	NOUN
ajrhss-2042	211	2	american	american	PROPN
ajrhss-2042	211	3	journal	journal	PROPN
ajrhss-2042	211	4	of	of	ADP
ajrhss-2042	211	5	research	research	NOUN
ajrhss-2042	211	6	in	in	ADP
ajrhss-2042	211	7	humanities	humanity	NOUN
ajrhss-2042	211	8	and	and	CCONJ
ajrhss-2042	211	9	social	social	ADJ
ajrhss-2042	211	10	sciences	science	NOUN
ajrhss-2042	211	11	volume	volume	NOUN
ajrhss-2042	211	12	8	8	NUM
ajrhss-2042	211	13	,	,	PUNCT
ajrhss-2042	211	14	jan	jan	PROPN
ajrhss-2042	211	15	.	.	PROPN
ajrhss-2042	211	16	,	,	PUNCT
ajrhss-2042	211	17	2023	2023	NUM
ajrhss-2042	211	18	p	p	NOUN
ajrhss-2042	211	19	a	a	DET
ajrhss-2042	211	20	g	g	NOUN
ajrhss-2042	211	21	e	e	NOUN
ajrhss-2042	211	22	|	|	ADV
ajrhss-2042	211	23	109	109	NUM
ajrhss-2042	211	24	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	211	25	satisfaction	satisfaction	NOUN
ajrhss-2042	211	26	was	be	AUX
ajrhss-2042	211	27	determined	determine	VERB
ajrhss-2042	211	28	by	by	ADP
ajrhss-2042	211	29	many	many	ADJ
ajrhss-2042	211	30	aspects	aspect	NOUN
ajrhss-2042	211	31	,	,	PUNCT
ajrhss-2042	211	32	including	include	VERB
ajrhss-2042	211	33	perceived	perceive	VERB
ajrhss-2042	211	34	waiting	waiting	NOUN
ajrhss-2042	211	35	time	time	NOUN
ajrhss-2042	211	36	,	,	PUNCT
ajrhss-2042	211	37	line	line	NOUN
ajrhss-2042	211	38	design	design	NOUN
ajrhss-2042	211	39	and	and	CCONJ
ajrhss-2042	211	40	queue	queue	NOUN
ajrhss-2042	211	41	fairness	fairness	NOUN
ajrhss-2042	211	42	,	,	PUNCT
ajrhss-2042	211	43	according	accord	VERB
ajrhss-2042	211	44	to	to	ADP
ajrhss-2042	211	45	the	the	DET
ajrhss-2042	211	46	research	research	NOUN
ajrhss-2042	211	47	.	.	PUNCT
ajrhss-2042	212	1	it	it	PRON
ajrhss-2042	212	2	was	be	AUX
ajrhss-2042	212	3	found	find	VERB
ajrhss-2042	212	4	specifically	specifically	ADV
ajrhss-2042	212	5	that	that	SCONJ
ajrhss-2042	212	6	when	when	SCONJ
ajrhss-2042	212	7	perceived	perceive	VERB
ajrhss-2042	212	8	waiting	waiting	NOUN
ajrhss-2042	212	9	time	time	NOUN
ajrhss-2042	212	10	is	be	AUX
ajrhss-2042	212	11	considered	consider	VERB
ajrhss-2042	212	12	satisfactory	satisfactory	ADJ
ajrhss-2042	212	13	by	by	ADP
ajrhss-2042	212	14	customers	customer	NOUN
ajrhss-2042	212	15	,	,	PUNCT
ajrhss-2042	212	16	there	there	PRON
ajrhss-2042	212	17	overall	overall	ADJ
ajrhss-2042	212	18	satisfaction	satisfaction	NOUN
ajrhss-2042	212	19	increased	increase	VERB
ajrhss-2042	212	20	and	and	CCONJ
ajrhss-2042	212	21	consequently	consequently	ADV
ajrhss-2042	212	22	their	their	PRON
ajrhss-2042	212	23	willingness	willingness	NOUN
ajrhss-2042	212	24	to	to	PART
ajrhss-2042	212	25	patronise	patronise	VERB
ajrhss-2042	212	26	the	the	DET
ajrhss-2042	212	27	business	business	NOUN
ajrhss-2042	212	28	again	again	ADV
ajrhss-2042	212	29	.	.	PUNCT
ajrhss-2042	213	1	similarly	similarly	ADV
ajrhss-2042	213	2	,	,	PUNCT
ajrhss-2042	213	3	a	a	DET
ajrhss-2042	213	4	study	study	NOUN
ajrhss-2042	213	5	by	by	ADP
ajrhss-2042	213	6	lee	lee	PROPN
ajrhss-2042	213	7	et	et	PROPN
ajrhss-2042	213	8	al	al	PROPN
ajrhss-2042	213	9	.	.	PROPN
ajrhss-2042	214	1	(	(	PUNCT
ajrhss-2042	214	2	2018	2018	NUM
ajrhss-2042	214	3	)	)	PUNCT
ajrhss-2042	214	4	,	,	PUNCT
ajrhss-2042	214	5	investigated	investigate	VERB
ajrhss-2042	214	6	the	the	DET
ajrhss-2042	214	7	effects	effect	NOUN
ajrhss-2042	214	8	of	of	ADP
ajrhss-2042	214	9	queue	queue	NOUN
ajrhss-2042	214	10	line	line	NOUN
ajrhss-2042	214	11	management	management	NOUN
ajrhss-2042	214	12	on	on	ADP
ajrhss-2042	214	13	customer	customer	NOUN
ajrhss-2042	214	14	experience	experience	NOUN
ajrhss-2042	214	15	and	and	CCONJ
ajrhss-2042	214	16	behavioural	behavioural	ADJ
ajrhss-2042	214	17	intentions	intention	NOUN
ajrhss-2042	214	18	in	in	ADP
ajrhss-2042	214	19	a	a	DET
ajrhss-2042	214	20	shopping	shopping	NOUN
ajrhss-2042	214	21	mall	mall	NOUN
ajrhss-2042	214	22	.	.	PUNCT
ajrhss-2042	215	1	the	the	DET
ajrhss-2042	215	2	study	study	NOUN
ajrhss-2042	215	3	used	use	VERB
ajrhss-2042	215	4	a	a	DET
ajrhss-2042	215	5	survey	survey	NOUN
ajrhss-2042	215	6	of	of	ADP
ajrhss-2042	215	7	331	331	NUM
ajrhss-2042	215	8	shoppers	shopper	NOUN
ajrhss-2042	215	9	and	and	CCONJ
ajrhss-2042	215	10	found	find	VERB
ajrhss-2042	215	11	that	that	PRON
ajrhss-2042	215	12	queue	queue	NOUN
ajrhss-2042	215	13	line	line	NOUN
ajrhss-2042	215	14	management	management	NOUN
ajrhss-2042	215	15	significantly	significantly	ADV
ajrhss-2042	215	16	influenced	influence	VERB
ajrhss-2042	215	17	customer	customer	NOUN
ajrhss-2042	215	18	experience	experience	NOUN
ajrhss-2042	215	19	and	and	CCONJ
ajrhss-2042	215	20	behavioural	behavioural	ADJ
ajrhss-2042	215	21	intentions	intention	NOUN
ajrhss-2042	215	22	.	.	PUNCT
ajrhss-2042	216	1	specifically	specifically	ADV
ajrhss-2042	216	2	,	,	PUNCT
ajrhss-2042	216	3	the	the	DET
ajrhss-2042	216	4	study	study	NOUN
ajrhss-2042	216	5	found	find	VERB
ajrhss-2042	216	6	that	that	SCONJ
ajrhss-2042	216	7	perceived	perceive	VERB
ajrhss-2042	216	8	waiting	waiting	NOUN
ajrhss-2042	216	9	time	time	NOUN
ajrhss-2042	216	10	,	,	PUNCT
ajrhss-2042	216	11	queue	queue	NOUN
ajrhss-2042	216	12	fairness	fairness	NOUN
ajrhss-2042	216	13	,	,	PUNCT
ajrhss-2042	216	14	and	and	CCONJ
ajrhss-2042	216	15	queue	queue	NOUN
ajrhss-2042	216	16	design	design	NOUN
ajrhss-2042	216	17	were	be	AUX
ajrhss-2042	216	18	crucial	crucial	ADJ
ajrhss-2042	216	19	factors	factor	NOUN
ajrhss-2042	216	20	in	in	ADP
ajrhss-2042	216	21	determining	determine	VERB
ajrhss-2042	216	22	customer	customer	NOUN
ajrhss-2042	216	23	experience	experience	NOUN
ajrhss-2042	216	24	and	and	CCONJ
ajrhss-2042	216	25	behavioural	behavioural	ADJ
ajrhss-2042	216	26	intentions	intention	NOUN
ajrhss-2042	216	27	and	and	CCONJ
ajrhss-2042	216	28	repeat	repeat	NOUN
ajrhss-2042	216	29	purchase	purchase	NOUN
ajrhss-2042	216	30	.	.	PUNCT
ajrhss-2042	217	1	methodology	methodology	NOUN
ajrhss-2042	217	2	due	due	ADP
ajrhss-2042	217	3	to	to	ADP
ajrhss-2042	217	4	the	the	DET
ajrhss-2042	217	5	fact	fact	NOUN
ajrhss-2042	217	6	that	that	SCONJ
ajrhss-2042	217	7	the	the	DET
ajrhss-2042	217	8	elements	element	NOUN
ajrhss-2042	217	9	of	of	ADP
ajrhss-2042	217	10	this	this	DET
ajrhss-2042	217	11	study	study	NOUN
ajrhss-2042	217	12	are	be	AUX
ajrhss-2042	217	13	not	not	PART
ajrhss-2042	217	14	under	under	ADP
ajrhss-2042	217	15	the	the	DET
ajrhss-2042	217	16	control	control	NOUN
ajrhss-2042	217	17	of	of	ADP
ajrhss-2042	217	18	the	the	DET
ajrhss-2042	217	19	researchers	researcher	NOUN
ajrhss-2042	217	20	,	,	PUNCT
ajrhss-2042	217	21	the	the	DET
ajrhss-2042	217	22	cross	cross	ADJ
ajrhss-2042	217	23	sectional	sectional	ADJ
ajrhss-2042	217	24	survey	survey	NOUN
ajrhss-2042	217	25	design	design	NOUN
ajrhss-2042	217	26	was	be	AUX
ajrhss-2042	217	27	adopted	adopt	VERB
ajrhss-2042	217	28	for	for	ADP
ajrhss-2042	217	29	this	this	DET
ajrhss-2042	217	30	study	study	NOUN
ajrhss-2042	217	31	;	;	PUNCT
ajrhss-2042	217	32	with	with	SCONJ
ajrhss-2042	217	33	data	datum	NOUN
ajrhss-2042	217	34	gathered	gather	VERB
ajrhss-2042	217	35	from	from	ADP
ajrhss-2042	217	36	primary	primary	ADJ
ajrhss-2042	217	37	sources	source	NOUN
ajrhss-2042	217	38	using	use	VERB
ajrhss-2042	217	39	a	a	DET
ajrhss-2042	217	40	5	5	NUM
ajrhss-2042	217	41	-	-	PUNCT
ajrhss-2042	217	42	point	point	NOUN
ajrhss-2042	217	43	likert	likert	ADJ
ajrhss-2042	217	44	-	-	ADJ
ajrhss-2042	217	45	like	like	ADJ
ajrhss-2042	217	46	scale	scale	NOUN
ajrhss-2042	217	47	.	.	PUNCT
ajrhss-2042	218	1	the	the	DET
ajrhss-2042	218	2	target	target	NOUN
ajrhss-2042	218	3	population	population	NOUN
ajrhss-2042	218	4	comprised	comprise	VERB
ajrhss-2042	218	5	customers	customer	NOUN
ajrhss-2042	218	6	of	of	ADP
ajrhss-2042	218	7	fast	fast	ADJ
ajrhss-2042	218	8	food	food	NOUN
ajrhss-2042	218	9	centres	centre	NOUN
ajrhss-2042	218	10	in	in	ADP
ajrhss-2042	218	11	river	river	NOUN
ajrhss-2042	218	12	state	state	NOUN
ajrhss-2042	218	13	.	.	PUNCT
ajrhss-2042	219	1	nigeria	nigeria	PROPN
ajrhss-2042	219	2	;	;	PUNCT
ajrhss-2042	219	3	making	make	VERB
ajrhss-2042	219	4	it	it	PRON
ajrhss-2042	219	5	an	an	DET
ajrhss-2042	219	6	infinite	infinite	ADJ
ajrhss-2042	219	7	population	population	NOUN
ajrhss-2042	219	8	.	.	PUNCT
ajrhss-2042	220	1	the	the	DET
ajrhss-2042	220	2	cochran	cochran	NOUN
ajrhss-2042	220	3	’s	’s	PART
ajrhss-2042	220	4	formula	formula	NOUN
ajrhss-2042	220	5	for	for	ADP
ajrhss-2042	220	6	sample	sample	NOUN
ajrhss-2042	220	7	size	size	NOUN
ajrhss-2042	220	8	determination	determination	NOUN
ajrhss-2042	220	9	in	in	ADP
ajrhss-2042	220	10	an	an	DET
ajrhss-2042	220	11	unknown	unknown	ADJ
ajrhss-2042	220	12	population	population	NOUN
ajrhss-2042	220	13	was	be	AUX
ajrhss-2042	220	14	utilized	utilize	VERB
ajrhss-2042	220	15	to	to	PART
ajrhss-2042	220	16	arrive	arrive	VERB
ajrhss-2042	220	17	at	at	ADP
ajrhss-2042	220	18	a	a	DET
ajrhss-2042	220	19	sample	sample	NOUN
ajrhss-2042	220	20	size	size	NOUN
ajrhss-2042	220	21	of	of	ADP
ajrhss-2042	220	22	384	384	NUM
ajrhss-2042	220	23	respondents	respondent	NOUN
ajrhss-2042	220	24	.	.	PUNCT
ajrhss-2042	221	1	data	datum	NOUN
ajrhss-2042	221	2	for	for	ADP
ajrhss-2042	221	3	the	the	DET
ajrhss-2042	221	4	study	study	NOUN
ajrhss-2042	221	5	was	be	AUX
ajrhss-2042	221	6	gathered	gather	VERB
ajrhss-2042	221	7	through	through	ADP
ajrhss-2042	221	8	the	the	DET
ajrhss-2042	221	9	use	use	NOUN
ajrhss-2042	221	10	of	of	ADP
ajrhss-2042	221	11	questionnaire	questionnaire	NOUN
ajrhss-2042	221	12	which	which	PRON
ajrhss-2042	221	13	was	be	AUX
ajrhss-2042	221	14	purposively	purposively	ADV
ajrhss-2042	221	15	distributed	distribute	VERB
ajrhss-2042	221	16	to	to	ADP
ajrhss-2042	221	17	15	15	NUM
ajrhss-2042	221	18	major	major	ADJ
ajrhss-2042	221	19	fast	fast	ADJ
ajrhss-2042	221	20	food	food	NOUN
ajrhss-2042	221	21	centres	centre	NOUN
ajrhss-2042	221	22	in	in	ADP
ajrhss-2042	221	23	rivers	river	NOUN
ajrhss-2042	221	24	state	state	NOUN
ajrhss-2042	221	25	.	.	PUNCT
ajrhss-2042	222	1	to	to	PART
ajrhss-2042	222	2	guarantee	guarantee	VERB
ajrhss-2042	222	3	the	the	DET
ajrhss-2042	222	4	instrument	instrument	NOUN
ajrhss-2042	222	5	's	's	PART
ajrhss-2042	222	6	validity	validity	NOUN
ajrhss-2042	222	7	,	,	PUNCT
ajrhss-2042	222	8	professionals	professional	NOUN
ajrhss-2042	222	9	in	in	ADP
ajrhss-2042	222	10	the	the	DET
ajrhss-2042	222	11	field	field	NOUN
ajrhss-2042	222	12	examined	examine	VERB
ajrhss-2042	222	13	several	several	ADJ
ajrhss-2042	222	14	copies	copy	NOUN
ajrhss-2042	222	15	and	and	CCONJ
ajrhss-2042	222	16	offered	offer	VERB
ajrhss-2042	222	17	feedback	feedback	NOUN
ajrhss-2042	222	18	on	on	ADP
ajrhss-2042	222	19	each	each	PRON
ajrhss-2042	222	20	.	.	PUNCT
ajrhss-2042	223	1	these	these	DET
ajrhss-2042	223	2	suggestions	suggestion	NOUN
ajrhss-2042	223	3	were	be	AUX
ajrhss-2042	223	4	considered	consider	VERB
ajrhss-2042	223	5	and	and	CCONJ
ajrhss-2042	223	6	included	include	VERB
ajrhss-2042	223	7	into	into	ADP
ajrhss-2042	223	8	the	the	DET
ajrhss-2042	223	9	final	final	ADJ
ajrhss-2042	223	10	version	version	NOUN
ajrhss-2042	223	11	of	of	ADP
ajrhss-2042	223	12	the	the	DET
ajrhss-2042	223	13	survey	survey	NOUN
ajrhss-2042	223	14	to	to	PART
ajrhss-2042	223	15	ensure	ensure	VERB
ajrhss-2042	223	16	its	its	PRON
ajrhss-2042	223	17	face	face	NOUN
ajrhss-2042	223	18	validity	validity	NOUN
ajrhss-2042	223	19	.	.	PUNCT
ajrhss-2042	224	1	by	by	ADP
ajrhss-2042	224	2	using	use	VERB
ajrhss-2042	224	3	confirmatory	confirmatory	ADJ
ajrhss-2042	224	4	factor	factor	NOUN
ajrhss-2042	224	5	analysis	analysis	NOUN
ajrhss-2042	224	6	(	(	PUNCT
ajrhss-2042	224	7	cfa	cfa	NOUN
ajrhss-2042	224	8	)	)	PUNCT
ajrhss-2042	224	9	,	,	PUNCT
ajrhss-2042	224	10	we	we	PRON
ajrhss-2042	224	11	were	be	AUX
ajrhss-2042	224	12	able	able	ADJ
ajrhss-2042	224	13	to	to	PART
ajrhss-2042	224	14	determine	determine	VERB
ajrhss-2042	224	15	that	that	SCONJ
ajrhss-2042	224	16	the	the	DET
ajrhss-2042	224	17	study	study	NOUN
ajrhss-2042	224	18	instrument	instrument	NOUN
ajrhss-2042	224	19	met	meet	VERB
ajrhss-2042	224	20	the	the	DET
ajrhss-2042	224	21	criteria	criterion	NOUN
ajrhss-2042	224	22	for	for	ADP
ajrhss-2042	224	23	convergent	convergent	NOUN
ajrhss-2042	224	24	and	and	CCONJ
ajrhss-2042	224	25	discriminant	discriminant	ADJ
ajrhss-2042	224	26	validity	validity	NOUN
ajrhss-2042	224	27	,	,	PUNCT
ajrhss-2042	224	28	as	as	SCONJ
ajrhss-2042	224	29	suggested	suggest	VERB
ajrhss-2042	224	30	by	by	ADP
ajrhss-2042	224	31	bagozi	bagozi	PROPN
ajrhss-2042	224	32	et	et	PROPN
ajrhss-2042	224	33	al	al	PROPN
ajrhss-2042	224	34	.	.	PROPN
ajrhss-2042	225	1	(	(	PUNCT
ajrhss-2042	225	2	1991	1991	NUM
ajrhss-2042	225	3	)	)	PUNCT
ajrhss-2042	225	4	and	and	CCONJ
ajrhss-2042	225	5	hair	hair	NOUN
ajrhss-2042	225	6	et	et	PROPN
ajrhss-2042	225	7	al	al	PROPN
ajrhss-2042	225	8	.	.	PUNCT
ajrhss-2042	226	1	(	(	PUNCT
ajrhss-2042	226	2	2014	2014	NUM
ajrhss-2042	226	3	)	)	PUNCT
ajrhss-2042	226	4	.	.	PUNCT
ajrhss-2042	227	1	cronbach	cronbach	PROPN
ajrhss-2042	227	2	’s	’s	PART
ajrhss-2042	227	3	alpha	alpha	NOUN
ajrhss-2042	227	4	value	value	NOUN
ajrhss-2042	227	5	and	and	CCONJ
ajrhss-2042	227	6	composite	composite	ADJ
ajrhss-2042	227	7	reliability	reliability	NOUN
ajrhss-2042	227	8	were	be	AUX
ajrhss-2042	227	9	used	use	VERB
ajrhss-2042	227	10	to	to	PART
ajrhss-2042	227	11	ensure	ensure	VERB
ajrhss-2042	227	12	the	the	DET
ajrhss-2042	227	13	instrument	instrument	NOUN
ajrhss-2042	227	14	's	's	PART
ajrhss-2042	227	15	reliability	reliability	NOUN
ajrhss-2042	227	16	.	.	PUNCT
ajrhss-2042	228	1	partial	partial	ADJ
ajrhss-2042	228	2	least	least	ADJ
ajrhss-2042	228	3	square	square	ADJ
ajrhss-2042	228	4	structural	structural	ADJ
ajrhss-2042	228	5	equation	equation	NOUN
ajrhss-2042	228	6	modelling	modelling	NOUN
ajrhss-2042	228	7	;	;	PUNCT
ajrhss-2042	228	8	which	which	PRON
ajrhss-2042	228	9	according	accord	VERB
ajrhss-2042	228	10	to	to	ADP
ajrhss-2042	228	11	hair	hair	NOUN
ajrhss-2042	228	12	et	et	PROPN
ajrhss-2042	228	13	al	al	PROPN
ajrhss-2042	228	14	.	.	PROPN
ajrhss-2042	228	15	(	(	PUNCT
ajrhss-2042	228	16	2014	2014	NUM
ajrhss-2042	228	17	)	)	PUNCT
ajrhss-2042	228	18	is	be	AUX
ajrhss-2042	228	19	a	a	DET
ajrhss-2042	228	20	multivariate	multivariate	NOUN
ajrhss-2042	228	21	data	datum	NOUN
ajrhss-2042	228	22	analysis	analysis	NOUN
ajrhss-2042	228	23	approach	approach	NOUN
ajrhss-2042	228	24	that	that	PRON
ajrhss-2042	228	25	searches	search	VERB
ajrhss-2042	228	26	for	for	ADP
ajrhss-2042	228	27	linear	linear	ADJ
ajrhss-2042	228	28	correlations	correlation	NOUN
ajrhss-2042	228	29	between	between	ADP
ajrhss-2042	228	30	many	many	ADJ
ajrhss-2042	228	31	independent	independent	ADJ
ajrhss-2042	228	32	variables	variable	NOUN
ajrhss-2042	228	33	and	and	CCONJ
ajrhss-2042	228	34	multiple	multiple	ADJ
ajrhss-2042	228	35	dependent	dependent	ADJ
ajrhss-2042	228	36	variables	variable	NOUN
ajrhss-2042	228	37	was	be	AUX
ajrhss-2042	228	38	adopted	adopt	VERB
ajrhss-2042	228	39	for	for	ADP
ajrhss-2042	228	40	statistical	statistical	ADJ
ajrhss-2042	228	41	data	datum	NOUN
ajrhss-2042	228	42	analysis	analysis	NOUN
ajrhss-2042	228	43	.	.	PUNCT
ajrhss-2042	229	1	results	result	NOUN
ajrhss-2042	229	2	and	and	CCONJ
ajrhss-2042	229	3	discussions	discussion	NOUN
ajrhss-2042	229	4	consistent	consistent	ADJ
ajrhss-2042	229	5	with	with	ADP
ajrhss-2042	229	6	the	the	DET
ajrhss-2042	229	7	study	study	NOUN
ajrhss-2042	229	8	's	's	PART
ajrhss-2042	229	9	sample	sample	NOUN
ajrhss-2042	229	10	size	size	NOUN
ajrhss-2042	229	11	,	,	PUNCT
ajrhss-2042	229	12	a	a	DET
ajrhss-2042	229	13	total	total	NOUN
ajrhss-2042	229	14	of	of	ADP
ajrhss-2042	229	15	three	three	NUM
ajrhss-2042	229	16	hundred	hundred	NUM
ajrhss-2042	229	17	and	and	CCONJ
ajrhss-2042	229	18	eighty	eighty	NUM
ajrhss-2042	229	19	-	-	PUNCT
ajrhss-2042	229	20	four	four	NUM
ajrhss-2042	229	21	(	(	PUNCT
ajrhss-2042	229	22	384	384	NUM
ajrhss-2042	229	23	)	)	PUNCT
ajrhss-2042	229	24	copies	copy	NOUN
ajrhss-2042	229	25	of	of	ADP
ajrhss-2042	229	26	the	the	DET
ajrhss-2042	229	27	questionnaire	questionnaire	NOUN
ajrhss-2042	229	28	were	be	AUX
ajrhss-2042	229	29	distributed	distribute	VERB
ajrhss-2042	229	30	;	;	PUNCT
ajrhss-2042	229	31	out	out	ADP
ajrhss-2042	229	32	of	of	ADP
ajrhss-2042	229	33	which	which	PRON
ajrhss-2042	229	34	367	367	NUM
ajrhss-2042	229	35	copies	copy	NOUN
ajrhss-2042	229	36	were	be	AUX
ajrhss-2042	229	37	retrieved	retrieve	VERB
ajrhss-2042	229	38	,	,	PUNCT
ajrhss-2042	229	39	resulting	result	VERB
ajrhss-2042	229	40	to	to	ADP
ajrhss-2042	229	41	a	a	DET
ajrhss-2042	229	42	response	response	NOUN
ajrhss-2042	229	43	rate	rate	NOUN
ajrhss-2042	229	44	of	of	ADP
ajrhss-2042	229	45	91.8	91.8	NUM
ajrhss-2042	229	46	%	%	NOUN
ajrhss-2042	229	47	.	.	PUNCT
ajrhss-2042	230	1	out	out	ADP
ajrhss-2042	230	2	of	of	ADP
ajrhss-2042	230	3	this	this	DET
ajrhss-2042	230	4	number	number	NOUN
ajrhss-2042	230	5	,	,	PUNCT
ajrhss-2042	230	6	two	two	NUM
ajrhss-2042	230	7	hundred	hundred	NUM
ajrhss-2042	230	8	and	and	CCONJ
ajrhss-2042	230	9	eighty	eighty	NUM
ajrhss-2042	230	10	-	-	PUNCT
ajrhss-2042	230	11	one	one	NUM
ajrhss-2042	230	12	(	(	PUNCT
ajrhss-2042	230	13	281	281	NUM
ajrhss-2042	230	14	)	)	PUNCT
ajrhss-2042	230	15	copies	copy	NOUN
ajrhss-2042	230	16	were	be	AUX
ajrhss-2042	230	17	found	find	VERB
ajrhss-2042	230	18	to	to	PART
ajrhss-2042	230	19	be	be	AUX
ajrhss-2042	230	20	useful	useful	ADJ
ajrhss-2042	230	21	for	for	ADP
ajrhss-2042	230	22	the	the	DET
ajrhss-2042	230	23	analyses	analysis	NOUN
ajrhss-2042	230	24	;	;	PUNCT
ajrhss-2042	230	25	resulting	result	VERB
ajrhss-2042	230	26	to	to	ADP
ajrhss-2042	230	27	70.3	70.3	NUM
ajrhss-2042	230	28	%	%	NOUN
ajrhss-2042	230	29	valid	valid	ADJ
ajrhss-2042	230	30	response	response	NOUN
ajrhss-2042	230	31	rate	rate	NOUN
ajrhss-2042	230	32	.	.	PUNCT
ajrhss-2042	231	1	for	for	ADP
ajrhss-2042	231	2	the	the	DET
ajrhss-2042	231	3	descriptive	descriptive	ADJ
ajrhss-2042	231	4	statistics	statistic	NOUN
ajrhss-2042	231	5	,	,	PUNCT
ajrhss-2042	231	6	the	the	DET
ajrhss-2042	231	7	threshold	threshold	NOUN
ajrhss-2042	231	8	for	for	ADP
ajrhss-2042	231	9	mean	mean	ADJ
ajrhss-2042	231	10	value	value	NOUN
ajrhss-2042	231	11	was	be	AUX
ajrhss-2042	231	12	set	set	VERB
ajrhss-2042	231	13	at	at	ADP
ajrhss-2042	231	14	2.5	2.5	NUM
ajrhss-2042	231	15	as	as	SCONJ
ajrhss-2042	231	16	suggested	suggest	VERB
ajrhss-2042	231	17	by	by	ADP
ajrhss-2042	231	18	asawo	asawo	NOUN
ajrhss-2042	231	19	(	(	PUNCT
ajrhss-2042	231	20	2009	2009	NUM
ajrhss-2042	231	21	)	)	PUNCT
ajrhss-2042	231	22	.	.	PUNCT
ajrhss-2042	232	1	the	the	DET
ajrhss-2042	232	2	analysis	analysis	NOUN
ajrhss-2042	232	3	comprised	comprise	VERB
ajrhss-2042	232	4	two	two	NUM
ajrhss-2042	232	5	major	major	ADJ
ajrhss-2042	232	6	steps	step	NOUN
ajrhss-2042	232	7	.	.	PUNCT
ajrhss-2042	233	1	first	first	ADV
ajrhss-2042	233	2	is	be	AUX
ajrhss-2042	233	3	the	the	DET
ajrhss-2042	233	4	assessment	assessment	NOUN
ajrhss-2042	233	5	of	of	ADP
ajrhss-2042	233	6	the	the	DET
ajrhss-2042	233	7	instrument	instrument	NOUN
ajrhss-2042	233	8	to	to	PART
ajrhss-2042	233	9	confirm	confirm	VERB
ajrhss-2042	233	10	its	its	PRON
ajrhss-2042	233	11	’	'	PUNCT
ajrhss-2042	233	12	validity	validity	NOUN
ajrhss-2042	233	13	and	and	CCONJ
ajrhss-2042	233	14	reliability	reliability	NOUN
ajrhss-2042	233	15	;	;	PUNCT
ajrhss-2042	233	16	the	the	DET
ajrhss-2042	233	17	second	second	ADJ
ajrhss-2042	233	18	part	part	NOUN
ajrhss-2042	233	19	is	be	AUX
ajrhss-2042	233	20	the	the	DET
ajrhss-2042	233	21	test	test	NOUN
ajrhss-2042	233	22	of	of	ADP
ajrhss-2042	233	23	hypotheses	hypothesis	NOUN
ajrhss-2042	233	24	.	.	PUNCT
ajrhss-2042	234	1	table	table	NOUN
ajrhss-2042	234	2	1	1	NUM
ajrhss-2042	234	3	:	:	PUNCT
ajrhss-2042	234	4	results	result	NOUN
ajrhss-2042	234	5	of	of	ADP
ajrhss-2042	234	6	the	the	DET
ajrhss-2042	234	7	measurement	measurement	NOUN
ajrhss-2042	234	8	model	model	NOUN
ajrhss-2042	234	9	with	with	ADP
ajrhss-2042	234	10	descriptive	descriptive	ADJ
ajrhss-2042	234	11	analysis	analysis	NOUN
ajrhss-2042	234	12	and	and	CCONJ
ajrhss-2042	234	13	factor	factor	NOUN
ajrhss-2042	234	14	loadings	loading	NOUN
ajrhss-2042	234	15	constructs	construct	VERB
ajrhss-2042	234	16	item	item	NOUN
ajrhss-2042	234	17	scale	scale	NOUN
ajrhss-2042	234	18	mean	mean	PROPN
ajrhss-2042	235	1	s.d	s.d	PROPN
ajrhss-2042	235	2	loadings	loading	NOUN
ajrhss-2042	235	3	cronbach	cronbach	VERB
ajrhss-2042	235	4	alpha	alpha	ADV
ajrhss-2042	235	5	cr	cr	PROPN
ajrhss-2042	235	6	ave	ave	PROPN
ajrhss-2042	235	7	sq	sq	PROPN
ajrhss-2042	235	8	.	.	PROPN
ajrhss-2042	235	9	root	root	NOUN
ajrhss-2042	235	10	of	of	ADP
ajrhss-2042	235	11	ave	ave	PROPN
ajrhss-2042	235	12	customer	customer	PROPN
ajrhss-2042	235	13	engagement	engagement	PROPN
ajrhss-2042	235	14	ce	ce	PROPN
ajrhss-2042	235	15	item	item	PROPN
ajrhss-2042	235	16	1	1	NUM
ajrhss-2042	235	17	2.841	2.841	NUM
ajrhss-2042	235	18	0.973	0.973	NUM
ajrhss-2042	235	19	0.783	0.783	NUM
ajrhss-2042	235	20	0.776	0.776	NUM
ajrhss-2042	235	21	0.857	0.857	NUM
ajrhss-2042	235	22	0.600	0.600	NUM
ajrhss-2042	235	23	0.775	0.775	NUM
ajrhss-2042	235	24	ce	ce	PROPN
ajrhss-2042	235	25	item	item	NOUN
ajrhss-2042	235	26	2	2	NUM
ajrhss-2042	235	27	3.140	3.140	NUM
ajrhss-2042	235	28	0.729	0.729	NUM
ajrhss-2042	235	29	0.862	0.862	NUM
ajrhss-2042	235	30	ce	ce	PROPN
ajrhss-2042	235	31	item	item	NOUN
ajrhss-2042	235	32	3	3	NUM
ajrhss-2042	235	33	3.581	3.581	NUM
ajrhss-2042	235	34	1.009	1.009	NUM
ajrhss-2042	235	35	0.734	0.734	NUM
ajrhss-2042	235	36	ce	ce	NOUN
ajrhss-2042	235	37	item	item	NOUN
ajrhss-2042	235	38	4	4	NUM
ajrhss-2042	235	39	3.102	3.102	NUM
ajrhss-2042	235	40	0.969	0.969	NUM
ajrhss-2042	235	41	0.712	0.712	NUM
ajrhss-2042	235	42	staff	staff	NOUN
ajrhss-2042	235	43	empathy	empathy	NOUN
ajrhss-2042	235	44	se	se	PROPN
ajrhss-2042	235	45	item	item	PROPN
ajrhss-2042	235	46	1	1	NUM
ajrhss-2042	236	1	3.105	3.105	NUM
ajrhss-2042	236	2	0.948	0.948	NUM
ajrhss-2042	236	3	0.805	0.805	NUM
ajrhss-2042	236	4	0.780	0.780	NUM
ajrhss-2042	236	5	0.822	0.822	NUM
ajrhss-2042	236	6	0.607	0.607	NUM
ajrhss-2042	236	7	0.779	0.779	NUM
ajrhss-2042	236	8	american	american	ADJ
ajrhss-2042	236	9	journal	journal	NOUN
ajrhss-2042	236	10	of	of	ADP
ajrhss-2042	236	11	research	research	NOUN
ajrhss-2042	236	12	in	in	ADP
ajrhss-2042	236	13	humanities	humanity	NOUN
ajrhss-2042	236	14	and	and	CCONJ
ajrhss-2042	236	15	social	social	ADJ
ajrhss-2042	236	16	sciences	science	NOUN
ajrhss-2042	236	17	volume	volume	NOUN
ajrhss-2042	236	18	8	8	NUM
ajrhss-2042	236	19	,	,	PUNCT
ajrhss-2042	236	20	jan	jan	PROPN
ajrhss-2042	236	21	.	.	PROPN
ajrhss-2042	236	22	,	,	PUNCT
ajrhss-2042	236	23	2023	2023	NUM
ajrhss-2042	236	24	p	p	NOUN
ajrhss-2042	236	25	a	a	PRON
ajrhss-2042	236	26	g	g	NOUN
ajrhss-2042	236	27	e	e	NOUN
ajrhss-2042	237	1	|	|	NOUN
ajrhss-2042	237	2	110	110	NUM
ajrhss-2042	237	3	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-2042	237	4	se	se	PROPN
ajrhss-2042	237	5	item	item	PROPN
ajrhss-2042	237	6	2	2	NUM
ajrhss-2042	237	7	3.662	3.662	NUM
ajrhss-2042	237	8	0.926	0.926	NUM
ajrhss-2042	237	9	0.691	0.691	NUM
ajrhss-2042	237	10	se	se	NOUN
ajrhss-2042	237	11	item	item	PROPN
ajrhss-2042	237	12	3	3	NUM
ajrhss-2042	237	13	3.463	3.463	NUM
ajrhss-2042	237	14	1.006	1.006	NUM
ajrhss-2042	237	15	0.834	0.834	NUM
ajrhss-2042	237	16	waiting	wait	VERB
ajrhss-2042	237	17	environment	environment	NOUN
ajrhss-2042	237	18	we	we	PRON
ajrhss-2042	237	19	item	item	VERB
ajrhss-2042	237	20	1	1	NUM
ajrhss-2042	237	21	3.780	3.780	NUM
ajrhss-2042	237	22	0.942	0.942	NUM
ajrhss-2042	237	23	0.708	0.708	NUM
ajrhss-2042	237	24	0791	0791	NUM
ajrhss-2042	237	25	0.865	0.865	NUM
ajrhss-2042	237	26	0.618	0.618	NUM
ajrhss-2042	237	27	0.786	0.786	NUM
ajrhss-2042	237	28	we	we	PRON
ajrhss-2042	237	29	item	item	VERB
ajrhss-2042	237	30	2	2	NUM
ajrhss-2042	237	31	3.780	3.780	NUM
ajrhss-2042	237	32	0.931	0.931	NUM
ajrhss-2042	237	33	0.844	0.844	NUM
ajrhss-2042	238	1	we	we	PRON
ajrhss-2042	238	2	item	item	VERB
ajrhss-2042	238	3	3	3	NUM
ajrhss-2042	238	4	3.613	3.613	NUM
ajrhss-2042	238	5	0.910	0.910	NUM
ajrhss-2042	238	6	0.848	0.848	NUM
ajrhss-2042	239	1	we	we	PRON
ajrhss-2042	239	2	item	item	VERB
ajrhss-2042	239	3	4	4	NUM
ajrhss-2042	239	4	3.792	3.792	NUM
ajrhss-2042	239	5	0.817	0.817	NUM
ajrhss-2042	239	6	0.734	0.734	NUM
ajrhss-2042	239	7	perceived	perceive	VERB
ajrhss-2042	239	8	waiting	waiting	NOUN
ajrhss-2042	239	9	time	time	NOUN
ajrhss-2042	239	10	pwt	pwt	PROPN
ajrhss-2042	239	11	item	item	PROPN
ajrhss-2042	239	12	1	1	NUM
ajrhss-2042	239	13	3.169	3.169	NUM
ajrhss-2042	239	14	1.004	1.004	NUM
ajrhss-2042	239	15	0.741	0.741	NUM
ajrhss-2042	239	16	0.784	0.784	NUM
ajrhss-2042	239	17	0.860	0.860	NUM
ajrhss-2042	239	18	0.607	0.607	NUM
ajrhss-2042	239	19	0.785	0.785	NUM
ajrhss-2042	239	20	pwt	pwt	NOUN
ajrhss-2042	239	21	item	item	NOUN
ajrhss-2042	239	22	2	2	NUM
ajrhss-2042	239	23	3.304	3.304	NUM
ajrhss-2042	239	24	0.992	0.992	NUM
ajrhss-2042	239	25	0.769	0.769	NUM
ajrhss-2042	239	26	pwt	pwt	NOUN
ajrhss-2042	239	27	item	item	NOUN
ajrhss-2042	239	28	3	3	NUM
ajrhss-2042	240	1	3.169	3.169	NUM
ajrhss-2042	240	2	1.004	1.004	NUM
ajrhss-2042	240	3	0.854	0.854	NUM
ajrhss-2042	240	4	pwt	pwt	NOUN
ajrhss-2042	240	5	item	item	NOUN
ajrhss-2042	240	6	4	4	NUM
ajrhss-2042	240	7	3.304	3.304	NUM
ajrhss-2042	240	8	0.992	0.992	NUM
ajrhss-2042	240	9	0.746	0.746	NUM
ajrhss-2042	240	10	repeat	repeat	NOUN
ajrhss-2042	240	11	patronage	patronage	NOUN
ajrhss-2042	240	12	rp	rp	NOUN
ajrhss-2042	240	13	item	item	NOUN
ajrhss-2042	240	14	1	1	NUM
ajrhss-2042	240	15	3.690	3.690	NUM
ajrhss-2042	240	16	0.849	0.849	NUM
ajrhss-2042	240	17	0.755	0.755	NUM
ajrhss-2042	240	18	0.879	0.879	NUM
ajrhss-2042	240	19	0.911	0.911	NUM
ajrhss-2042	240	20	0.673	0.673	NUM
ajrhss-2042	240	21	0.820	0.820	NUM
ajrhss-2042	240	22	rp	rp	NOUN
ajrhss-2042	240	23	item	item	NOUN
ajrhss-2042	240	24	2	2	NUM
ajrhss-2042	240	25	3.791	3.791	NUM
ajrhss-2042	240	26	0.889	0.889	NUM
ajrhss-2042	240	27	0.782	0.782	NUM
ajrhss-2042	240	28	rp	rp	NOUN
ajrhss-2042	240	29	item	item	NOUN
ajrhss-2042	240	30	3	3	NUM
ajrhss-2042	240	31	3.811	3.811	NUM
ajrhss-2042	240	32	0.873	0.873	NUM
ajrhss-2042	240	33	0.834	0.834	NUM
ajrhss-2042	240	34	rp	rp	NOUN
ajrhss-2042	240	35	item	item	NOUN
ajrhss-2042	240	36	4	4	NUM
ajrhss-2042	240	37	3.820	3.820	NUM
ajrhss-2042	240	38	0.803	0.803	NUM
ajrhss-2042	240	39	0.896	0.896	NUM
ajrhss-2042	240	40	rp	rp	NOUN
ajrhss-2042	240	41	item	item	NOUN
ajrhss-2042	240	42	5	5	NUM
ajrhss-2042	240	43	3.864	3.864	NUM
ajrhss-2042	240	44	0.803	0.803	NUM
ajrhss-2042	240	45	0.829	0.829	NUM
ajrhss-2042	240	46	source	source	NOUN
ajrhss-2042	240	47	:	:	PUNCT
ajrhss-2042	240	48	researchers	researcher	NOUN
ajrhss-2042	240	49	’	'	PUNCT
ajrhss-2042	240	50	computation	computation	NOUN
ajrhss-2042	240	51	,	,	PUNCT
ajrhss-2042	240	52	2023	2023	NUM
ajrhss-2042	240	53	.	.	PUNCT
ajrhss-2042	241	1	the	the	DET
ajrhss-2042	241	2	table	table	NOUN
ajrhss-2042	241	3	1	1	NUM
ajrhss-2042	241	4	shows	show	VERB
ajrhss-2042	241	5	the	the	DET
ajrhss-2042	241	6	descriptive	descriptive	ADJ
ajrhss-2042	241	7	results	result	NOUN
ajrhss-2042	241	8	,	,	PUNCT
ajrhss-2042	241	9	and	and	CCONJ
ajrhss-2042	241	10	the	the	DET
ajrhss-2042	241	11	outcome	outcome	NOUN
ajrhss-2042	241	12	of	of	ADP
ajrhss-2042	241	13	model	model	NOUN
ajrhss-2042	241	14	assessment	assessment	NOUN
ajrhss-2042	241	15	for	for	ADP
ajrhss-2042	241	16	the	the	DET
ajrhss-2042	241	17	study	study	NOUN
ajrhss-2042	241	18	.	.	PUNCT
ajrhss-2042	242	1	the	the	DET
ajrhss-2042	242	2	results	result	NOUN
ajrhss-2042	242	3	of	of	ADP
ajrhss-2042	242	4	the	the	DET
ajrhss-2042	242	5	convergent	convergent	NOUN
ajrhss-2042	242	6	validity	validity	NOUN
ajrhss-2042	242	7	analysis	analysis	NOUN
ajrhss-2042	242	8	for	for	ADP
ajrhss-2042	242	9	the	the	DET
ajrhss-2042	242	10	final	final	ADJ
ajrhss-2042	242	11	model	model	NOUN
ajrhss-2042	242	12	hypothesis	hypothesis	NOUN
ajrhss-2042	242	13	are	be	AUX
ajrhss-2042	242	14	also	also	ADV
ajrhss-2042	242	15	shown	show	VERB
ajrhss-2042	242	16	in	in	ADP
ajrhss-2042	242	17	the	the	DET
ajrhss-2042	242	18	table	table	NOUN
ajrhss-2042	242	19	.	.	PUNCT
ajrhss-2042	243	1	the	the	DET
ajrhss-2042	243	2	descriptive	descriptive	ADJ
ajrhss-2042	243	3	statistics	statistic	NOUN
ajrhss-2042	243	4	result	result	VERB
ajrhss-2042	243	5	as	as	SCONJ
ajrhss-2042	243	6	portrayed	portray	VERB
ajrhss-2042	243	7	with	with	ADP
ajrhss-2042	243	8	mean	mean	ADJ
ajrhss-2042	243	9	and	and	CCONJ
ajrhss-2042	243	10	standard	standard	ADJ
ajrhss-2042	243	11	deviation	deviation	NOUN
ajrhss-2042	243	12	scores	score	NOUN
ajrhss-2042	243	13	were	be	AUX
ajrhss-2042	243	14	satisfactory	satisfactory	ADJ
ajrhss-2042	243	15	as	as	SCONJ
ajrhss-2042	243	16	they	they	PRON
ajrhss-2042	243	17	exceeded	exceed	VERB
ajrhss-2042	243	18	the	the	DET
ajrhss-2042	243	19	minimum	minimum	ADJ
ajrhss-2042	243	20	threshold	threshold	NOUN
ajrhss-2042	243	21	.	.	PUNCT
ajrhss-2042	244	1	statistically	statistically	ADV
ajrhss-2042	244	2	significant	significant	ADJ
ajrhss-2042	244	3	factor	factor	NOUN
ajrhss-2042	244	4	loadings	loading	NOUN
ajrhss-2042	244	5	are	be	AUX
ajrhss-2042	244	6	shown	show	VERB
ajrhss-2042	244	7	for	for	ADP
ajrhss-2042	244	8	all	all	DET
ajrhss-2042	244	9	items	item	NOUN
ajrhss-2042	244	10	in	in	ADP
ajrhss-2042	244	11	the	the	DET
ajrhss-2042	244	12	model	model	NOUN
ajrhss-2042	244	13	's	's	PART
ajrhss-2042	244	14	variables	variable	NOUN
ajrhss-2042	244	15	.	.	PUNCT
ajrhss-2042	245	1	these	these	DET
ajrhss-2042	245	2	factor	factor	NOUN
ajrhss-2042	245	3	loadings	loading	NOUN
ajrhss-2042	245	4	are	be	AUX
ajrhss-2042	245	5	greater	great	ADJ
ajrhss-2042	245	6	than	than	ADP
ajrhss-2042	245	7	0.7	0.7	NUM
ajrhss-2042	245	8	,	,	PUNCT
ajrhss-2042	245	9	which	which	PRON
ajrhss-2042	245	10	is	be	AUX
ajrhss-2042	245	11	the	the	DET
ajrhss-2042	245	12	minimum	minimum	NOUN
ajrhss-2042	245	13	allowable	allowable	ADJ
ajrhss-2042	245	14	according	accord	VERB
ajrhss-2042	245	15	to	to	ADP
ajrhss-2042	245	16	hair	hair	NOUN
ajrhss-2042	245	17	et	et	PROPN
ajrhss-2042	245	18	al	al	PROPN
ajrhss-2042	245	19	(	(	PUNCT
ajrhss-2042	245	20	2014	2014	NUM
ajrhss-2042	245	21	)	)	PUNCT
ajrhss-2042	245	22	and	and	CCONJ
ajrhss-2042	245	23	ndu	ndu	NOUN
ajrhss-2042	245	24	and	and	CCONJ
ajrhss-2042	245	25	ajao	ajao	PROPN
ajrhss-2042	245	26	(	(	PUNCT
ajrhss-2042	245	27	2019	2019	NUM
ajrhss-2042	245	28	)	)	PUNCT
ajrhss-2042	245	29	.	.	PUNCT
ajrhss-2042	246	1	in	in	ADP
ajrhss-2042	246	2	addition	addition	NOUN
ajrhss-2042	246	3	,	,	PUNCT
ajrhss-2042	246	4	as	as	SCONJ
ajrhss-2042	246	5	shown	show	VERB
ajrhss-2042	246	6	by	by	ADP
ajrhss-2042	246	7	hair	hair	NOUN
ajrhss-2042	246	8	et	et	PROPN
ajrhss-2042	246	9	al	al	PROPN
ajrhss-2042	246	10	.	.	PROPN
ajrhss-2042	247	1	(	(	PUNCT
ajrhss-2042	247	2	2014	2014	NUM
ajrhss-2042	247	3	,	,	PUNCT
ajrhss-2042	247	4	2010	2010	NUM
ajrhss-2042	247	5	)	)	PUNCT
ajrhss-2042	247	6	,	,	PUNCT
ajrhss-2042	247	7	the	the	DET
ajrhss-2042	247	8	aves	ave	NOUN
ajrhss-2042	247	9	are	be	AUX
ajrhss-2042	247	10	higher	high	ADJ
ajrhss-2042	247	11	than	than	ADP
ajrhss-2042	247	12	the	the	DET
ajrhss-2042	247	13	minimally	minimally	ADV
ajrhss-2042	247	14	acceptable	acceptable	ADJ
ajrhss-2042	247	15	threshold	threshold	NOUN
ajrhss-2042	247	16	of	of	ADP
ajrhss-2042	247	17	0.5	0.5	NUM
ajrhss-2042	247	18	.	.	PUNCT
ajrhss-2042	248	1	as	as	ADP
ajrhss-2042	248	2	a	a	DET
ajrhss-2042	248	3	result	result	NOUN
ajrhss-2042	248	4	,	,	PUNCT
ajrhss-2042	248	5	the	the	DET
ajrhss-2042	248	6	convergent	convergent	NOUN
ajrhss-2042	248	7	validity	validity	NOUN
ajrhss-2042	248	8	is	be	AUX
ajrhss-2042	248	9	considered	consider	VERB
ajrhss-2042	248	10	satisfactory	satisfactory	ADJ
ajrhss-2042	248	11	.	.	PUNCT
ajrhss-2042	249	1	to	to	PART
ajrhss-2042	249	2	assess	assess	VERB
ajrhss-2042	249	3	the	the	DET
ajrhss-2042	249	4	reliability	reliability	NOUN
ajrhss-2042	249	5	of	of	ADP
ajrhss-2042	249	6	the	the	DET
ajrhss-2042	249	7	model	model	NOUN
ajrhss-2042	249	8	/	/	SYM
ajrhss-2042	249	9	instrument	instrument	NOUN
ajrhss-2042	249	10	,	,	PUNCT
ajrhss-2042	249	11	the	the	DET
ajrhss-2042	249	12	analysis	analysis	NOUN
ajrhss-2042	249	13	also	also	ADV
ajrhss-2042	249	14	revealed	reveal	VERB
ajrhss-2042	249	15	the	the	DET
ajrhss-2042	249	16	several	several	ADJ
ajrhss-2042	249	17	reliability	reliability	NOUN
ajrhss-2042	249	18	indicators	indicator	NOUN
ajrhss-2042	249	19	such	such	ADJ
ajrhss-2042	249	20	as	as	ADP
ajrhss-2042	249	21	cronbach	cronbach	ADJ
ajrhss-2042	249	22	alpha	alpha	NOUN
ajrhss-2042	249	23	(	(	PUNCT
ajrhss-2042	249	24	α	α	NOUN
ajrhss-2042	249	25	)	)	PUNCT
ajrhss-2042	249	26	and	and	CCONJ
ajrhss-2042	249	27	composite	composite	ADJ
ajrhss-2042	249	28	reliability	reliability	NOUN
ajrhss-2042	249	29	(	(	PUNCT
ajrhss-2042	249	30	cr	cr	NOUN
ajrhss-2042	249	31	)	)	PUNCT
ajrhss-2042	249	32	for	for	ADP
ajrhss-2042	249	33	each	each	PRON
ajrhss-2042	249	34	of	of	ADP
ajrhss-2042	249	35	the	the	DET
ajrhss-2042	249	36	constructs	construct	NOUN
ajrhss-2042	249	37	.	.	PUNCT
ajrhss-2042	250	1	the	the	DET
ajrhss-2042	250	2	result	result	NOUN
ajrhss-2042	250	3	on	on	ADP
ajrhss-2042	250	4	the	the	DET
ajrhss-2042	250	5	table	table	NOUN
ajrhss-2042	250	6	clearly	clearly	ADV
ajrhss-2042	250	7	showed	show	VERB
ajrhss-2042	250	8	that	that	SCONJ
ajrhss-2042	250	9	a	a	DET
ajrhss-2042	250	10	favourable	favourable	ADJ
ajrhss-2042	250	11	score	score	NOUN
ajrhss-2042	250	12	for	for	ADP
ajrhss-2042	250	13	each	each	PRON
ajrhss-2042	250	14	of	of	ADP
ajrhss-2042	250	15	the	the	DET
ajrhss-2042	250	16	construct	construct	NOUN
ajrhss-2042	250	17	as	as	SCONJ
ajrhss-2042	250	18	none	none	NOUN
ajrhss-2042	250	19	of	of	ADP
ajrhss-2042	250	20	them	they	PRON
ajrhss-2042	250	21	fall	fall	VERB
ajrhss-2042	250	22	below	below	ADP
ajrhss-2042	250	23	the	the	DET
ajrhss-2042	250	24	recommended	recommend	VERB
ajrhss-2042	250	25	threshold	threshold	NOUN
ajrhss-2042	250	26	of	of	ADP
ajrhss-2042	250	27	0.70	0.70	NUM
ajrhss-2042	250	28	.	.	PUNCT
ajrhss-2042	251	1	the	the	DET
ajrhss-2042	251	2	internal	internal	ADJ
ajrhss-2042	251	3	consistency	consistency	NOUN
ajrhss-2042	251	4	of	of	ADP
ajrhss-2042	251	5	the	the	DET
ajrhss-2042	251	6	research	research	NOUN
ajrhss-2042	251	7	instrument	instrument	NOUN
ajrhss-2042	251	8	is	be	AUX
ajrhss-2042	251	9	therefore	therefore	ADV
ajrhss-2042	251	10	satisfactory	satisfactory	ADJ
ajrhss-2042	251	11	.	.	PUNCT
ajrhss-2042	252	1	the	the	DET
ajrhss-2042	252	2	implication	implication	NOUN
ajrhss-2042	252	3	of	of	ADP
ajrhss-2042	252	4	this	this	DET
ajrhss-2042	252	5	connotes	connote	NOUN
ajrhss-2042	252	6	that	that	SCONJ
ajrhss-2042	252	7	each	each	PRON
ajrhss-2042	252	8	of	of	ADP
ajrhss-2042	252	9	the	the	DET
ajrhss-2042	252	10	variables	variable	NOUN
ajrhss-2042	252	11	in	in	ADP
ajrhss-2042	252	12	the	the	DET
ajrhss-2042	252	13	model	model	NOUN
ajrhss-2042	252	14	are	be	AUX
ajrhss-2042	252	15	quite	quite	ADV
ajrhss-2042	252	16	consistent	consistent	ADJ
ajrhss-2042	252	17	with	with	ADP
ajrhss-2042	252	18	one	one	NUM
ajrhss-2042	252	19	another	another	DET
ajrhss-2042	252	20	.	.	PUNCT
ajrhss-2042	253	1	table	table	NOUN
ajrhss-2042	253	2	2	2	NUM
ajrhss-2042	253	3	:	:	PUNCT
ajrhss-2042	253	4	correlation	correlation	NOUN
ajrhss-2042	253	5	matrix	matrix	NOUN
ajrhss-2042	253	6	showing	show	VERB
ajrhss-2042	253	7	that	that	SCONJ
ajrhss-2042	253	8	discriminant	discriminant	ADJ
ajrhss-2042	253	9	validity	validity	NOUN
ajrhss-2042	253	10	of	of	ADP
ajrhss-2042	253	11	latent	latent	NOUN
ajrhss-2042	253	12	variables	variable	NOUN
ajrhss-2042	253	13	constructs	construct	VERB
ajrhss-2042	253	14	ce	ce	PROPN
ajrhss-2042	253	15	se	se	PROPN
ajrhss-2042	253	16	we	we	PRON
ajrhss-2042	253	17	pwt	pwt	PROPN
ajrhss-2042	253	18	rp	rp	PROPN
ajrhss-2042	253	19	customer	customer	PROPN
ajrhss-2042	253	20	engagement	engagement	NOUN
ajrhss-2042	253	21	0.775	0.775	NUM
ajrhss-2042	253	22	staff	staff	NOUN
ajrhss-2042	253	23	empathy	empathy	NOUN
ajrhss-2042	253	24	0.671	0.671	NUM
ajrhss-2042	253	25	0.779	0.779	NUM
ajrhss-2042	253	26	waiting	wait	VERB
ajrhss-2042	253	27	environment	environment	NOUN
ajrhss-2042	253	28	0.593	0.593	NUM
ajrhss-2042	253	29	0.679	0.679	NUM
ajrhss-2042	253	30	0.786	0.786	NUM
ajrhss-2042	253	31	perceived	perceive	VERB
ajrhss-2042	253	32	waiting	waiting	NOUN
ajrhss-2042	253	33	time	time	NOUN
ajrhss-2042	253	34	0.557	0.557	NUM
ajrhss-2042	253	35	0.589	0.589	NUM
ajrhss-2042	253	36	0.597	0.597	NUM
ajrhss-2042	253	37	0.724	0.724	NUM
ajrhss-2042	253	38	repeat	repeat	NOUN
ajrhss-2042	253	39	patronage	patronage	NOUN
ajrhss-2042	253	40	0.753	0.753	NUM
ajrhss-2042	253	41	0.718	0.718	NUM
ajrhss-2042	253	42	0.630	0.630	NUM
ajrhss-2042	253	43	0.732	0.732	NUM
ajrhss-2042	253	44	0.820	0.820	NUM
ajrhss-2042	253	45	0	0	NUM
ajrhss-2042	253	46	source	source	NOUN
ajrhss-2042	253	47	:	:	PUNCT
ajrhss-2042	253	48	researchers	researcher	NOUN
ajrhss-2042	253	49	’	'	PUNCT
ajrhss-2042	253	50	computation	computation	NOUN
ajrhss-2042	253	51	,	,	PUNCT
ajrhss-2042	253	52	2023	2023	NUM
ajrhss-2042	253	53	.	.	PUNCT
ajrhss-2042	254	1	note	note	NOUN
ajrhss-2042	254	2	:	:	PUNCT
ajrhss-2042	254	3	ce	ce	PROPN
ajrhss-2042	254	4	–	–	PUNCT
ajrhss-2042	254	5	customer	customer	NOUN
ajrhss-2042	254	6	engagement	engagement	NOUN
ajrhss-2042	254	7	se	se	PROPN
ajrhss-2042	254	8	–	–	PUNCT
ajrhss-2042	254	9	staff	staff	NOUN
ajrhss-2042	254	10	empathy	empathy	NOUN
ajrhss-2042	254	11	we	we	PRON
ajrhss-2042	254	12	–	–	PUNCT
ajrhss-2042	254	13	waiting	wait	VERB
ajrhss-2042	254	14	environment	environment	NOUN
ajrhss-2042	254	15	pwt	pwt	PROPN
ajrhss-2042	254	16	–	–	PUNCT
ajrhss-2042	254	17	perceived	perceive	VERB
ajrhss-2042	254	18	waiting	waiting	NOUN
ajrhss-2042	254	19	time	time	NOUN
ajrhss-2042	254	20	rp	rp	PROPN
ajrhss-2042	254	21	–	–	PUNCT
ajrhss-2042	254	22	repeat	repeat	NOUN
ajrhss-2042	254	23	patronage	patronage	NOUN
ajrhss-2042	254	24	the	the	DET
ajrhss-2042	254	25	table	table	NOUN
ajrhss-2042	254	26	2	2	NUM
ajrhss-2042	254	27	above	above	ADV
ajrhss-2042	254	28	showed	show	VERB
ajrhss-2042	254	29	the	the	DET
ajrhss-2042	254	30	assessment	assessment	NOUN
ajrhss-2042	254	31	result	result	VERB
ajrhss-2042	254	32	for	for	ADP
ajrhss-2042	254	33	the	the	DET
ajrhss-2042	254	34	discriminant	discriminant	ADJ
ajrhss-2042	254	35	validity	validity	NOUN
ajrhss-2042	254	36	of	of	ADP
ajrhss-2042	254	37	each	each	PRON
ajrhss-2042	254	38	of	of	ADP
ajrhss-2042	254	39	the	the	DET
ajrhss-2042	254	40	identified	identify	VERB
ajrhss-2042	254	41	latent	latent	NOUN
ajrhss-2042	254	42	construct	construct	NOUN
ajrhss-2042	254	43	in	in	ADP
ajrhss-2042	254	44	this	this	DET
ajrhss-2042	254	45	study	study	NOUN
ajrhss-2042	254	46	.	.	PUNCT
ajrhss-2042	255	1	the	the	DET
ajrhss-2042	255	2	essence	essence	NOUN
ajrhss-2042	255	3	of	of	ADP
ajrhss-2042	255	4	discriminant	discriminant	ADJ
ajrhss-2042	255	5	validity	validity	NOUN
ajrhss-2042	255	6	according	accord	VERB
ajrhss-2042	255	7	to	to	ADP
ajrhss-2042	255	8	hair	hair	NOUN
ajrhss-2042	255	9	,	,	PUNCT
ajrhss-2042	255	10	et	et	PROPN
ajrhss-2042	255	11	al	al	PROPN
ajrhss-2042	255	12	(	(	PUNCT
ajrhss-2042	255	13	2010	2010	NUM
ajrhss-2042	255	14	)	)	PUNCT
ajrhss-2042	255	15	is	be	AUX
ajrhss-2042	255	16	to	to	PART
ajrhss-2042	255	17	measure	measure	VERB
ajrhss-2042	255	18	the	the	DET
ajrhss-2042	255	19	degree	degree	NOUN
ajrhss-2042	255	20	to	to	PART
ajrhss-2042	255	21	which	which	PRON
ajrhss-2042	255	22	two	two	NUM
ajrhss-2042	255	23	conceptually	conceptually	ADV
ajrhss-2042	255	24	similar	similar	ADJ
ajrhss-2042	255	25	constructs	construct	NOUN
ajrhss-2042	255	26	are	be	AUX
ajrhss-2042	255	27	distinct	distinct	ADJ
ajrhss-2042	255	28	to	to	ADP
ajrhss-2042	255	29	each	each	DET
ajrhss-2042	255	30	other	other	ADJ
ajrhss-2042	255	31	.	.	PUNCT
ajrhss-2042	256	1	examining	examine	VERB
ajrhss-2042	256	2	the	the	DET
ajrhss-2042	256	3	construct	construct	VERB
ajrhss-2042	256	4	-	-	PUNCT
ajrhss-2042	256	5	to	to	AUX
ajrhss-2042	256	6	-	-	PUNCT
ajrhss-2042	256	7	construct	construct	VERB
ajrhss-2042	256	8	correlations	correlation	NOUN
ajrhss-2042	256	9	on	on	ADP
ajrhss-2042	256	10	the	the	DET
ajrhss-2042	256	11	table	table	NOUN
ajrhss-2042	256	12	revealed	reveal	VERB
ajrhss-2042	256	13	that	that	SCONJ
ajrhss-2042	256	14	the	the	DET
ajrhss-2042	256	15	square	square	ADJ
ajrhss-2042	256	16	roots	root	NOUN
ajrhss-2042	256	17	of	of	ADP
ajrhss-2042	256	18	ave	ave	NOUN
ajrhss-2042	256	19	along	along	ADP
ajrhss-2042	256	20	the	the	DET
ajrhss-2042	256	21	american	american	PROPN
ajrhss-2042	256	22	journal	journal	PROPN
ajrhss-2042	256	23	of	of	ADP
ajrhss-2042	256	24	research	research	NOUN
ajrhss-2042	256	25	in	in	ADP
ajrhss-2042	256	26	humanities	humanity	NOUN
ajrhss-2042	256	27	and	and	CCONJ
ajrhss-2042	256	28	social	social	ADJ
ajrhss-2042	256	29	sciences	science	NOUN
ajrhss-2042	256	30	volume	volume	NOUN
ajrhss-2042	256	31	8	8	NUM
ajrhss-2042	256	32	,	,	PUNCT
ajrhss-2042	256	33	jan	jan	PROPN
ajrhss-2042	256	34	.	.	PROPN
ajrhss-2042	256	35	,	,	PUNCT
ajrhss-2042	256	36	2023	2023	NUM
ajrhss-2042	256	37	p	p	NOUN
ajrhss-2042	256	38	a	a	DET
ajrhss-2042	256	39	g	g	NOUN
ajrhss-2042	256	40	e	e	NOUN
ajrhss-2042	256	41	|	|	ADV
ajrhss-2042	256	42	111	111	NUM
ajrhss-2042	256	43	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	256	44	diagonal	diagonal	NOUN
ajrhss-2042	256	45	of	of	ADP
ajrhss-2042	256	46	the	the	DET
ajrhss-2042	256	47	correlation	correlation	NOUN
ajrhss-2042	256	48	matrix	matrix	NOUN
ajrhss-2042	256	49	being	be	AUX
ajrhss-2042	256	50	greater	great	ADJ
ajrhss-2042	256	51	than	than	ADP
ajrhss-2042	256	52	all	all	DET
ajrhss-2042	256	53	the	the	DET
ajrhss-2042	256	54	off	off	ADJ
ajrhss-2042	256	55	-	-	PUNCT
ajrhss-2042	256	56	diagonal	diagonal	ADJ
ajrhss-2042	256	57	correlation	correlation	NOUN
ajrhss-2042	256	58	value	value	NOUN
ajrhss-2042	256	59	on	on	ADP
ajrhss-2042	256	60	the	the	DET
ajrhss-2042	256	61	row	row	NOUN
ajrhss-2042	256	62	and	and	CCONJ
ajrhss-2042	256	63	columns	column	NOUN
ajrhss-2042	256	64	proved	prove	VERB
ajrhss-2042	256	65	that	that	SCONJ
ajrhss-2042	256	66	discriminant	discriminant	ADJ
ajrhss-2042	256	67	validity	validity	NOUN
ajrhss-2042	256	68	of	of	ADP
ajrhss-2042	256	69	the	the	DET
ajrhss-2042	256	70	research	research	NOUN
ajrhss-2042	256	71	instrument	instrument	NOUN
ajrhss-2042	256	72	/	/	SYM
ajrhss-2042	256	73	model	model	NOUN
ajrhss-2042	256	74	is	be	AUX
ajrhss-2042	256	75	acceptable	acceptable	ADJ
ajrhss-2042	256	76	(	(	PUNCT
ajrhss-2042	256	77	hair	hair	NOUN
ajrhss-2042	256	78	et	et	PROPN
ajrhss-2042	256	79	al	al	PROPN
ajrhss-2042	256	80	.	.	PROPN
ajrhss-2042	256	81	,	,	PUNCT
ajrhss-2042	256	82	2010	2010	NUM
ajrhss-2042	256	83	)	)	PUNCT
ajrhss-2042	256	84	.	.	PUNCT
ajrhss-2042	257	1	structural	structural	ADJ
ajrhss-2042	257	2	model	model	NOUN
ajrhss-2042	257	3	and	and	CCONJ
ajrhss-2042	257	4	hypotheses	hypothesis	NOUN
ajrhss-2042	257	5	testing	testing	NOUN
ajrhss-2042	257	6	figure	figure	NOUN
ajrhss-2042	257	7	2	2	NUM
ajrhss-2042	257	8	:	:	PUNCT
ajrhss-2042	257	9	structural	structural	ADJ
ajrhss-2042	257	10	path	path	NOUN
ajrhss-2042	257	11	model	model	NOUN
ajrhss-2042	257	12	showing	show	VERB
ajrhss-2042	257	13	hypotheses	hypothesis	NOUN
ajrhss-2042	257	14	results	result	VERB
ajrhss-2042	257	15	source	source	NOUN
ajrhss-2042	257	16	:	:	PUNCT
ajrhss-2042	257	17	smart	smart	ADJ
ajrhss-2042	257	18	pls	pls	NOUN
ajrhss-2042	257	19	output	output	NOUN
ajrhss-2042	257	20	,	,	PUNCT
ajrhss-2042	257	21	2023	2023	NUM
ajrhss-2042	257	22	interpretation	interpretation	NOUN
ajrhss-2042	257	23	of	of	ADP
ajrhss-2042	257	24	model	model	NOUN
ajrhss-2042	257	25	figure	figure	NOUN
ajrhss-2042	257	26	2	2	NUM
ajrhss-2042	257	27	showed	show	VERB
ajrhss-2042	257	28	the	the	DET
ajrhss-2042	257	29	path	path	NOUN
ajrhss-2042	257	30	analysis	analysis	NOUN
ajrhss-2042	257	31	result	result	NOUN
ajrhss-2042	257	32	for	for	ADP
ajrhss-2042	257	33	the	the	DET
ajrhss-2042	257	34	relationship	relationship	NOUN
ajrhss-2042	257	35	between	between	ADP
ajrhss-2042	257	36	the	the	DET
ajrhss-2042	257	37	dimensions	dimension	NOUN
ajrhss-2042	257	38	of	of	ADP
ajrhss-2042	257	39	waiting	wait	VERB
ajrhss-2042	257	40	-	-	PUNCT
ajrhss-2042	257	41	line	line	NOUN
ajrhss-2042	257	42	management	management	NOUN
ajrhss-2042	257	43	and	and	CCONJ
ajrhss-2042	257	44	repeat	repeat	NOUN
ajrhss-2042	257	45	patronage	patronage	NOUN
ajrhss-2042	257	46	.	.	PUNCT
ajrhss-2042	258	1	specifically	specifically	ADV
ajrhss-2042	258	2	,	,	PUNCT
ajrhss-2042	258	3	the	the	DET
ajrhss-2042	258	4	result	result	NOUN
ajrhss-2042	258	5	showed	show	VERB
ajrhss-2042	258	6	that	that	SCONJ
ajrhss-2042	258	7	there	there	PRON
ajrhss-2042	258	8	is	be	VERB
ajrhss-2042	258	9	a	a	DET
ajrhss-2042	258	10	positive	positive	ADJ
ajrhss-2042	258	11	relationship	relationship	NOUN
ajrhss-2042	258	12	between	between	ADP
ajrhss-2042	258	13	the	the	DET
ajrhss-2042	258	14	dimensions	dimension	NOUN
ajrhss-2042	258	15	of	of	ADP
ajrhss-2042	258	16	waiting	wait	VERB
ajrhss-2042	258	17	-	-	PUNCT
ajrhss-2042	258	18	line	line	NOUN
ajrhss-2042	258	19	management	management	NOUN
ajrhss-2042	258	20	and	and	CCONJ
ajrhss-2042	258	21	repeat	repeat	NOUN
ajrhss-2042	258	22	patronage	patronage	NOUN
ajrhss-2042	258	23	.	.	PUNCT
ajrhss-2042	259	1	the	the	DET
ajrhss-2042	259	2	first	first	ADJ
ajrhss-2042	259	3	structural	structural	ADJ
ajrhss-2042	259	4	path	path	NOUN
ajrhss-2042	259	5	which	which	PRON
ajrhss-2042	259	6	represented	represent	VERB
ajrhss-2042	259	7	the	the	DET
ajrhss-2042	259	8	first	first	ADJ
ajrhss-2042	259	9	hypothesis	hypothesis	NOUN
ajrhss-2042	259	10	of	of	ADP
ajrhss-2042	259	11	the	the	DET
ajrhss-2042	259	12	study	study	NOUN
ajrhss-2042	259	13	showed	show	VERB
ajrhss-2042	259	14	that	that	SCONJ
ajrhss-2042	259	15	there	there	PRON
ajrhss-2042	259	16	is	be	VERB
ajrhss-2042	259	17	a	a	DET
ajrhss-2042	259	18	positive	positive	ADJ
ajrhss-2042	259	19	relationship	relationship	NOUN
ajrhss-2042	259	20	between	between	ADP
ajrhss-2042	259	21	customer	customer	NOUN
ajrhss-2042	259	22	engagement	engagement	NOUN
ajrhss-2042	259	23	and	and	CCONJ
ajrhss-2042	259	24	repeat	repeat	VERB
ajrhss-2042	259	25	patronage	patronage	NOUN
ajrhss-2042	259	26	with	with	ADP
ajrhss-2042	259	27	a	a	DET
ajrhss-2042	259	28	beta	beta	NOUN
ajrhss-2042	259	29	value	value	NOUN
ajrhss-2042	259	30	(	(	PUNCT
ajrhss-2042	259	31	β	β	NOUN
ajrhss-2042	259	32	)	)	PUNCT
ajrhss-2042	259	33	of	of	ADP
ajrhss-2042	259	34	0.574	0.574	NUM
ajrhss-2042	259	35	at	at	ADP
ajrhss-2042	259	36	p	p	PROPN
ajrhss-2042	259	37	0.00	0.00	NUM
ajrhss-2042	259	38	<	<	NOUN
ajrhss-2042	259	39	0.05	0.05	NUM
ajrhss-2042	259	40	and	and	CCONJ
ajrhss-2042	259	41	t	t	NOUN
ajrhss-2042	259	42	-	-	PUNCT
ajrhss-2042	259	43	value	value	NOUN
ajrhss-2042	259	44	3.156	3.156	NUM
ajrhss-2042	259	45	>	>	SYM
ajrhss-2042	259	46	1.96	1.96	NUM
ajrhss-2042	259	47	.	.	PUNCT
ajrhss-2042	260	1	thus	thus	ADV
ajrhss-2042	260	2	the	the	DET
ajrhss-2042	260	3	null	null	ADJ
ajrhss-2042	260	4	hypothesis	hypothesis	NOUN
ajrhss-2042	260	5	was	be	AUX
ajrhss-2042	260	6	rejected	reject	VERB
ajrhss-2042	260	7	.	.	PUNCT
ajrhss-2042	261	1	the	the	DET
ajrhss-2042	261	2	second	second	ADJ
ajrhss-2042	261	3	structural	structural	ADJ
ajrhss-2042	261	4	path	path	NOUN
ajrhss-2042	261	5	which	which	PRON
ajrhss-2042	261	6	represented	represent	VERB
ajrhss-2042	261	7	the	the	DET
ajrhss-2042	261	8	second	second	ADJ
ajrhss-2042	261	9	hypothesis	hypothesis	NOUN
ajrhss-2042	261	10	of	of	ADP
ajrhss-2042	261	11	the	the	DET
ajrhss-2042	261	12	study	study	NOUN
ajrhss-2042	261	13	showed	show	VERB
ajrhss-2042	261	14	that	that	SCONJ
ajrhss-2042	261	15	there	there	PRON
ajrhss-2042	261	16	is	be	VERB
ajrhss-2042	261	17	a	a	DET
ajrhss-2042	261	18	positive	positive	ADJ
ajrhss-2042	261	19	relationship	relationship	NOUN
ajrhss-2042	261	20	between	between	ADP
ajrhss-2042	261	21	staff	staff	NOUN
ajrhss-2042	261	22	empathy	empathy	NOUN
ajrhss-2042	261	23	and	and	CCONJ
ajrhss-2042	261	24	repeat	repeat	NOUN
ajrhss-2042	261	25	patronage	patronage	NOUN
ajrhss-2042	261	26	with	with	ADP
ajrhss-2042	261	27	a	a	DET
ajrhss-2042	261	28	beta	beta	NOUN
ajrhss-2042	261	29	value	value	NOUN
ajrhss-2042	261	30	(	(	PUNCT
ajrhss-2042	261	31	β	β	NOUN
ajrhss-2042	261	32	)	)	PUNCT
ajrhss-2042	261	33	of	of	ADP
ajrhss-2042	261	34	0.630	0.630	NUM
ajrhss-2042	261	35	at	at	ADP
ajrhss-2042	261	36	p	p	PROPN
ajrhss-2042	261	37	0.00	0.00	NUM
ajrhss-2042	261	38	<	<	NOUN
ajrhss-2042	261	39	0.05	0.05	NUM
ajrhss-2042	261	40	and	and	CCONJ
ajrhss-2042	261	41	t	t	NOUN
ajrhss-2042	261	42	-	-	PUNCT
ajrhss-2042	261	43	value	value	NOUN
ajrhss-2042	261	44	2.093	2.093	NUM
ajrhss-2042	261	45	>	>	SYM
ajrhss-2042	261	46	1.96	1.96	NUM
ajrhss-2042	261	47	.	.	PUNCT
ajrhss-2042	262	1	thus	thus	ADV
ajrhss-2042	262	2	the	the	DET
ajrhss-2042	262	3	null	null	ADJ
ajrhss-2042	262	4	hypothesis	hypothesis	NOUN
ajrhss-2042	262	5	was	be	AUX
ajrhss-2042	262	6	rejected	reject	VERB
ajrhss-2042	262	7	.	.	PUNCT
ajrhss-2042	263	1	the	the	DET
ajrhss-2042	263	2	third	third	ADJ
ajrhss-2042	263	3	structural	structural	ADJ
ajrhss-2042	263	4	path	path	NOUN
ajrhss-2042	263	5	which	which	PRON
ajrhss-2042	263	6	represented	represent	VERB
ajrhss-2042	263	7	the	the	DET
ajrhss-2042	263	8	third	third	ADJ
ajrhss-2042	263	9	hypothesis	hypothesis	NOUN
ajrhss-2042	263	10	of	of	ADP
ajrhss-2042	263	11	the	the	DET
ajrhss-2042	263	12	study	study	NOUN
ajrhss-2042	263	13	showed	show	VERB
ajrhss-2042	263	14	that	that	SCONJ
ajrhss-2042	263	15	there	there	PRON
ajrhss-2042	263	16	is	be	VERB
ajrhss-2042	263	17	a	a	DET
ajrhss-2042	263	18	positive	positive	ADJ
ajrhss-2042	263	19	relationship	relationship	NOUN
ajrhss-2042	263	20	between	between	ADP
ajrhss-2042	263	21	waiting	wait	VERB
ajrhss-2042	263	22	environment	environment	NOUN
ajrhss-2042	263	23	and	and	CCONJ
ajrhss-2042	263	24	repeat	repeat	VERB
ajrhss-2042	263	25	patronage	patronage	NOUN
ajrhss-2042	263	26	with	with	ADP
ajrhss-2042	263	27	a	a	DET
ajrhss-2042	263	28	beta	beta	NOUN
ajrhss-2042	263	29	value	value	NOUN
ajrhss-2042	263	30	(	(	PUNCT
ajrhss-2042	263	31	β	β	NOUN
ajrhss-2042	263	32	)	)	PUNCT
ajrhss-2042	263	33	of	of	ADP
ajrhss-2042	263	34	0.489	0.489	NUM
ajrhss-2042	263	35	at	at	ADP
ajrhss-2042	263	36	p	p	NOUN
ajrhss-2042	263	37	0.00	0.00	NUM
ajrhss-2042	263	38	<	<	NOUN
ajrhss-2042	263	39	0.05	0.05	NUM
ajrhss-2042	263	40	and	and	CCONJ
ajrhss-2042	263	41	t	t	NOUN
ajrhss-2042	263	42	-	-	PUNCT
ajrhss-2042	263	43	value	value	NOUN
ajrhss-2042	263	44	11.700	11.700	NUM
ajrhss-2042	263	45	>	>	SYM
ajrhss-2042	263	46	1.96	1.96	NUM
ajrhss-2042	263	47	.	.	PUNCT
ajrhss-2042	264	1	thus	thus	ADV
ajrhss-2042	264	2	the	the	DET
ajrhss-2042	264	3	null	null	ADJ
ajrhss-2042	264	4	hypothesis	hypothesis	NOUN
ajrhss-2042	264	5	was	be	AUX
ajrhss-2042	264	6	rejected	reject	VERB
ajrhss-2042	264	7	.	.	PUNCT
ajrhss-2042	265	1	the	the	DET
ajrhss-2042	265	2	fourth	fourth	ADJ
ajrhss-2042	265	3	structural	structural	ADJ
ajrhss-2042	265	4	path	path	NOUN
ajrhss-2042	265	5	showed	show	VERB
ajrhss-2042	265	6	that	that	SCONJ
ajrhss-2042	265	7	there	there	PRON
ajrhss-2042	265	8	is	be	VERB
ajrhss-2042	265	9	a	a	DET
ajrhss-2042	265	10	positive	positive	ADJ
ajrhss-2042	265	11	relationship	relationship	NOUN
ajrhss-2042	265	12	between	between	ADP
ajrhss-2042	265	13	perceived	perceive	VERB
ajrhss-2042	265	14	waiting	waiting	NOUN
ajrhss-2042	265	15	time	time	NOUN
ajrhss-2042	265	16	and	and	CCONJ
ajrhss-2042	265	17	repeat	repeat	VERB
ajrhss-2042	265	18	patronage	patronage	NOUN
ajrhss-2042	265	19	with	with	ADP
ajrhss-2042	265	20	a	a	DET
ajrhss-2042	265	21	beta	beta	NOUN
ajrhss-2042	265	22	value	value	NOUN
ajrhss-2042	265	23	(	(	PUNCT
ajrhss-2042	265	24	β	β	NOUN
ajrhss-2042	265	25	)	)	PUNCT
ajrhss-2042	265	26	of	of	ADP
ajrhss-2042	265	27	0.591	0.591	NUM
ajrhss-2042	265	28	at	at	ADP
ajrhss-2042	265	29	p	p	NOUN
ajrhss-2042	265	30	0.00	0.00	NUM
ajrhss-2042	265	31	<	<	NOUN
ajrhss-2042	265	32	0.05	0.05	NUM
ajrhss-2042	265	33	and	and	CCONJ
ajrhss-2042	265	34	t	t	NOUN
ajrhss-2042	265	35	-	-	PUNCT
ajrhss-2042	265	36	value	value	NOUN
ajrhss-2042	265	37	10.614	10.614	NUM
ajrhss-2042	265	38	american	american	ADJ
ajrhss-2042	265	39	journal	journal	NOUN
ajrhss-2042	265	40	of	of	ADP
ajrhss-2042	265	41	research	research	NOUN
ajrhss-2042	265	42	in	in	ADP
ajrhss-2042	265	43	humanities	humanity	NOUN
ajrhss-2042	265	44	and	and	CCONJ
ajrhss-2042	265	45	social	social	ADJ
ajrhss-2042	265	46	sciences	science	NOUN
ajrhss-2042	265	47	volume	volume	NOUN
ajrhss-2042	265	48	8	8	NUM
ajrhss-2042	265	49	,	,	PUNCT
ajrhss-2042	265	50	jan	jan	PROPN
ajrhss-2042	265	51	.	.	PROPN
ajrhss-2042	265	52	,	,	PUNCT
ajrhss-2042	265	53	2023	2023	NUM
ajrhss-2042	265	54	p	p	NOUN
ajrhss-2042	265	55	a	a	DET
ajrhss-2042	265	56	g	g	NOUN
ajrhss-2042	265	57	e	e	NOUN
ajrhss-2042	265	58	|	|	NOUN
ajrhss-2042	265	59	112	112	NUM
ajrhss-2042	265	60	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	265	61	>	>	X
ajrhss-2042	265	62	1.96	1.96	NUM
ajrhss-2042	265	63	.	.	PUNCT
ajrhss-2042	266	1	thus	thus	ADV
ajrhss-2042	266	2	the	the	DET
ajrhss-2042	266	3	null	null	ADJ
ajrhss-2042	266	4	hypothesis	hypothesis	NOUN
ajrhss-2042	266	5	was	be	AUX
ajrhss-2042	266	6	rejected	reject	VERB
ajrhss-2042	266	7	.	.	PUNCT
ajrhss-2042	267	1	furthermore	furthermore	ADV
ajrhss-2042	267	2	,	,	PUNCT
ajrhss-2042	267	3	collectively	collectively	ADV
ajrhss-2042	267	4	waiting	wait	VERB
ajrhss-2042	267	5	-	-	PUNCT
ajrhss-2042	267	6	line	line	NOUN
ajrhss-2042	267	7	management	management	NOUN
ajrhss-2042	267	8	has	have	VERB
ajrhss-2042	267	9	significant	significant	ADJ
ajrhss-2042	267	10	positive	positive	ADJ
ajrhss-2042	267	11	influence	influence	NOUN
ajrhss-2042	267	12	on	on	ADP
ajrhss-2042	267	13	repeat	repeat	NOUN
ajrhss-2042	267	14	patronage	patronage	NOUN
ajrhss-2042	267	15	with	with	ADP
ajrhss-2042	267	16	r2	r2	NOUN
ajrhss-2042	267	17	value	value	NOUN
ajrhss-2042	267	18	of	of	ADP
ajrhss-2042	267	19	0.512	0.512	NUM
ajrhss-2042	267	20	,	,	PUNCT
ajrhss-2042	267	21	indicating	indicate	VERB
ajrhss-2042	267	22	a	a	DET
ajrhss-2042	267	23	moderate	moderate	ADJ
ajrhss-2042	267	24	predictive	predictive	ADJ
ajrhss-2042	267	25	capacity	capacity	NOUN
ajrhss-2042	267	26	of	of	ADP
ajrhss-2042	267	27	51	51	NUM
ajrhss-2042	267	28	%	%	NOUN
ajrhss-2042	267	29	.	.	PUNCT
ajrhss-2042	268	1	therefore	therefore	ADV
ajrhss-2042	268	2	,	,	PUNCT
ajrhss-2042	268	3	the	the	DET
ajrhss-2042	268	4	results	result	NOUN
ajrhss-2042	268	5	showed	show	VERB
ajrhss-2042	268	6	that	that	SCONJ
ajrhss-2042	268	7	waiting	wait	VERB
ajrhss-2042	268	8	-	-	PUNCT
ajrhss-2042	268	9	line	line	NOUN
ajrhss-2042	268	10	management	management	NOUN
ajrhss-2042	268	11	has	have	VERB
ajrhss-2042	268	12	significant	significant	ADJ
ajrhss-2042	268	13	relationship	relationship	NOUN
ajrhss-2042	268	14	with	with	ADP
ajrhss-2042	268	15	repeat	repeat	NOUN
ajrhss-2042	268	16	patronage	patronage	NOUN
ajrhss-2042	268	17	.	.	PUNCT
ajrhss-2042	269	1	table	table	NOUN
ajrhss-2042	269	2	3	3	NUM
ajrhss-2042	269	3	:	:	PUNCT
ajrhss-2042	269	4	path	path	NOUN
ajrhss-2042	269	5	analysis	analysis	NOUN
ajrhss-2042	269	6	result	result	NOUN
ajrhss-2042	269	7	of	of	ADP
ajrhss-2042	269	8	the	the	DET
ajrhss-2042	269	9	direct	direct	ADJ
ajrhss-2042	269	10	hypothesis	hypothesis	NOUN
ajrhss-2042	269	11	s	s	NOUN
ajrhss-2042	269	12	/	/	SYM
ajrhss-2042	269	13	n	n	CCONJ
ajrhss-2042	269	14	hypothesized	hypothesize	VERB
ajrhss-2042	269	15	path	path	NOUN
ajrhss-2042	269	16	path	path	NOUN
ajrhss-2042	269	17	coefficient	coefficient	NOUN
ajrhss-2042	269	18	(	(	PUNCT
ajrhss-2042	269	19	β	β	NOUN
ajrhss-2042	269	20	)	)	PUNCT
ajrhss-2042	269	21	r2	r2	NOUN
ajrhss-2042	269	22	value	value	NOUN
ajrhss-2042	269	23	p	p	NOUN
ajrhss-2042	269	24	-	-	PUNCT
ajrhss-2042	269	25	value	value	NOUN
ajrhss-2042	269	26	standard	standard	ADJ
ajrhss-2042	269	27	error	error	NOUN
ajrhss-2042	269	28	t	t	NOUN
ajrhss-2042	269	29	value	value	NOUN
ajrhss-2042	269	30	decisions	decision	NOUN
ajrhss-2042	269	31	1	1	NUM
ajrhss-2042	269	32	.	.	PUNCT
ajrhss-2042	269	33	ce	ce	PROPN
ajrhss-2042	269	34	-	-	PUNCT
ajrhss-2042	269	35	>	>	X
ajrhss-2042	269	36	rp	rp	ADP
ajrhss-2042	269	37	0.574	0.574	NOUN
ajrhss-2042	269	38	*	*	NOUN
ajrhss-2042	269	39	*	*	NOUN
ajrhss-2042	269	40	0.330	0.330	NUM
ajrhss-2042	269	41	0.000	0.000	NUM
ajrhss-2042	269	42	0.015	0.015	NUM
ajrhss-2042	269	43	3.156	3.156	NUM
ajrhss-2042	269	44	not	not	PART
ajrhss-2042	269	45	supported	support	VERB
ajrhss-2042	269	46	2	2	NUM
ajrhss-2042	269	47	.	.	PUNCT
ajrhss-2042	269	48	se	se	X
ajrhss-2042	269	49	-	-	PUNCT
ajrhss-2042	269	50	>	>	X
ajrhss-2042	269	51	rp	rp	NOUN
ajrhss-2042	269	52	0.630	0.630	NUM
ajrhss-2042	269	53	*	*	PUNCT
ajrhss-2042	269	54	*	*	NOUN
ajrhss-2042	269	55	0.397	0.397	NUM
ajrhss-2042	269	56	0.000	0.000	NUM
ajrhss-2042	269	57	0.011	0.011	NUM
ajrhss-2042	269	58	2.093	2.093	NUM
ajrhss-2042	269	59	not	not	PART
ajrhss-2042	269	60	supported	support	VERB
ajrhss-2042	269	61	3	3	NUM
ajrhss-2042	269	62	.	.	PUNCT
ajrhss-2042	270	1	we	we	PRON
ajrhss-2042	270	2	->rp	->rp	ADP
ajrhss-2042	270	3	0.489	0.489	PRON
ajrhss-2042	270	4	*	*	PUNCT
ajrhss-2042	270	5	*	*	PROPN
ajrhss-2042	271	1	0.239	0.239	NUM
ajrhss-2042	271	2	0.000	0.000	NUM
ajrhss-2042	271	3	0.097	0.097	NUM
ajrhss-2042	271	4	11.700	11.700	NUM
ajrhss-2042	271	5	not	not	PART
ajrhss-2042	271	6	supported	support	VERB
ajrhss-2042	271	7	4	4	NUM
ajrhss-2042	271	8	.	.	PUNCT
ajrhss-2042	272	1	pwt	pwt	PROPN
ajrhss-2042	272	2	-	-	PUNCT
ajrhss-2042	272	3	>	>	X
ajrhss-2042	272	4	rp	rp	NOUN
ajrhss-2042	272	5	0.591	0.591	NUM
ajrhss-2042	272	6	*	*	PUNCT
ajrhss-2042	272	7	*	*	PUNCT
ajrhss-2042	272	8	0.307	0.307	NUM
ajrhss-2042	272	9	0.000	0.000	NUM
ajrhss-2042	272	10	0.029	0.029	NUM
ajrhss-2042	272	11	10.614	10.614	NUM
ajrhss-2042	272	12	not	not	PART
ajrhss-2042	272	13	supported	support	VERB
ajrhss-2042	272	14	*	*	PUNCT
ajrhss-2042	272	15	*	*	PUNCT
ajrhss-2042	272	16	p<0.01	p<0.01	PROPN
ajrhss-2042	272	17	*	*	PUNCT
ajrhss-2042	272	18	p<0.05	p<0.05	NOUN
ajrhss-2042	272	19	source	source	NOUN
ajrhss-2042	272	20	:	:	PUNCT
ajrhss-2042	272	21	researchers	researcher	NOUN
ajrhss-2042	272	22	’	'	PUNCT
ajrhss-2042	272	23	computation	computation	NOUN
ajrhss-2042	272	24	,	,	PUNCT
ajrhss-2042	272	25	2023	2023	NUM
ajrhss-2042	272	26	.	.	PUNCT
ajrhss-2042	272	27	table	table	NOUN
ajrhss-2042	272	28	3	3	NUM
ajrhss-2042	272	29	summarised	summarise	VERB
ajrhss-2042	272	30	the	the	DET
ajrhss-2042	272	31	structural	structural	ADJ
ajrhss-2042	272	32	model	model	NOUN
ajrhss-2042	272	33	of	of	ADP
ajrhss-2042	272	34	the	the	DET
ajrhss-2042	272	35	study	study	NOUN
ajrhss-2042	272	36	which	which	PRON
ajrhss-2042	272	37	confirmed	confirm	VERB
ajrhss-2042	272	38	the	the	DET
ajrhss-2042	272	39	existence	existence	NOUN
ajrhss-2042	272	40	of	of	ADP
ajrhss-2042	272	41	a	a	DET
ajrhss-2042	272	42	substantial	substantial	ADJ
ajrhss-2042	272	43	relationship	relationship	NOUN
ajrhss-2042	272	44	between	between	ADP
ajrhss-2042	272	45	waiting	wait	VERB
ajrhss-2042	272	46	-	-	PUNCT
ajrhss-2042	272	47	line	line	NOUN
ajrhss-2042	272	48	management	management	NOUN
ajrhss-2042	272	49	and	and	CCONJ
ajrhss-2042	272	50	repeat	repeat	NOUN
ajrhss-2042	272	51	patronage	patronage	NOUN
ajrhss-2042	272	52	.	.	PUNCT
ajrhss-2042	273	1	the	the	DET
ajrhss-2042	273	2	result	result	NOUN
ajrhss-2042	273	3	showed	show	VERB
ajrhss-2042	273	4	that	that	SCONJ
ajrhss-2042	273	5	structural	structural	ADJ
ajrhss-2042	273	6	path	path	NOUN
ajrhss-2042	273	7	of	of	ADP
ajrhss-2042	273	8	each	each	DET
ajrhss-2042	273	9	identified	identify	VERB
ajrhss-2042	273	10	dimensions	dimension	NOUN
ajrhss-2042	273	11	of	of	ADP
ajrhss-2042	273	12	waiting	wait	VERB
ajrhss-2042	273	13	-	-	PUNCT
ajrhss-2042	273	14	lines	line	NOUN
ajrhss-2042	273	15	management	management	NOUN
ajrhss-2042	273	16	.	.	PUNCT
ajrhss-2042	274	1	it	it	PRON
ajrhss-2042	274	2	was	be	AUX
ajrhss-2042	274	3	revealed	reveal	VERB
ajrhss-2042	274	4	that	that	SCONJ
ajrhss-2042	274	5	staff	staff	NOUN
ajrhss-2042	274	6	empathy	empathy	NOUN
ajrhss-2042	274	7	→	→	SYM
ajrhss-2042	274	8	repeat	repeat	NOUN
ajrhss-2042	274	9	patronage	patronage	NOUN
ajrhss-2042	274	10	has	have	VERB
ajrhss-2042	274	11	the	the	DET
ajrhss-2042	274	12	strongest	strong	ADJ
ajrhss-2042	274	13	relationship	relationship	NOUN
ajrhss-2042	274	14	with	with	ADP
ajrhss-2042	274	15	beta	beta	NOUN
ajrhss-2042	274	16	(	(	PUNCT
ajrhss-2042	274	17	β	β	NOUN
ajrhss-2042	274	18	)	)	PUNCT
ajrhss-2042	274	19	value	value	NOUN
ajrhss-2042	274	20	of	of	ADP
ajrhss-2042	274	21	0.630	0.630	NUM
ajrhss-2042	274	22	and	and	CCONJ
ajrhss-2042	274	23	r2	r2	NOUN
ajrhss-2042	274	24	value	value	NOUN
ajrhss-2042	274	25	of	of	ADP
ajrhss-2042	274	26	0.307	0.307	NUM
ajrhss-2042	274	27	.	.	PUNCT
ajrhss-2042	275	1	while	while	SCONJ
ajrhss-2042	275	2	the	the	DET
ajrhss-2042	275	3	lowest	low	ADJ
ajrhss-2042	275	4	was	be	AUX
ajrhss-2042	275	5	waiting	wait	VERB
ajrhss-2042	275	6	environment	environment	NOUN
ajrhss-2042	275	7	→	→	SYM
ajrhss-2042	275	8	repeat	repeat	NOUN
ajrhss-2042	275	9	patronage	patronage	NOUN
ajrhss-2042	275	10	with	with	ADP
ajrhss-2042	275	11	beta	beta	NOUN
ajrhss-2042	275	12	(	(	PUNCT
ajrhss-2042	275	13	β	β	NOUN
ajrhss-2042	275	14	)	)	PUNCT
ajrhss-2042	275	15	value	value	NOUN
ajrhss-2042	275	16	of	of	ADP
ajrhss-2042	275	17	0.489	0.489	NUM
ajrhss-2042	275	18	and	and	CCONJ
ajrhss-2042	275	19	r2	r2	NOUN
ajrhss-2042	275	20	value	value	NOUN
ajrhss-2042	275	21	of	of	ADP
ajrhss-2042	275	22	0.239	0.239	NUM
ajrhss-2042	275	23	.	.	PUNCT
ajrhss-2042	276	1	discussions	discussion	NOUN
ajrhss-2042	276	2	the	the	DET
ajrhss-2042	276	3	findings	finding	NOUN
ajrhss-2042	276	4	from	from	ADP
ajrhss-2042	276	5	the	the	DET
ajrhss-2042	276	6	study	study	NOUN
ajrhss-2042	276	7	indicate	indicate	VERB
ajrhss-2042	276	8	a	a	DET
ajrhss-2042	276	9	statistically	statistically	ADV
ajrhss-2042	276	10	significant	significant	ADJ
ajrhss-2042	276	11	correlation	correlation	NOUN
ajrhss-2042	276	12	between	between	ADP
ajrhss-2042	276	13	waiting	wait	VERB
ajrhss-2042	276	14	-	-	PUNCT
ajrhss-2042	276	15	line	line	NOUN
ajrhss-2042	276	16	management	management	NOUN
ajrhss-2042	276	17	and	and	CCONJ
ajrhss-2042	276	18	repeat	repeat	NOUN
ajrhss-2042	276	19	patronage	patronage	NOUN
ajrhss-2042	276	20	of	of	ADP
ajrhss-2042	276	21	fast	fast	ADJ
ajrhss-2042	276	22	food	food	NOUN
ajrhss-2042	276	23	centres	centre	NOUN
ajrhss-2042	276	24	with	with	ADP
ajrhss-2042	276	25	a	a	DET
ajrhss-2042	276	26	collective	collective	ADJ
ajrhss-2042	276	27	r2	r2	NOUN
ajrhss-2042	276	28	value	value	NOUN
ajrhss-2042	276	29	of	of	ADP
ajrhss-2042	276	30	0.512	0.512	NUM
ajrhss-2042	276	31	.	.	PUNCT
ajrhss-2042	277	1	this	this	PRON
ajrhss-2042	277	2	connotes	connote	VERB
ajrhss-2042	277	3	a	a	DET
ajrhss-2042	277	4	51.2	51.2	NUM
ajrhss-2042	277	5	%	%	NOUN
ajrhss-2042	277	6	predictive	predictive	ADJ
ajrhss-2042	277	7	capacity	capacity	NOUN
ajrhss-2042	277	8	of	of	ADP
ajrhss-2042	277	9	wim	wim	PROPN
ajrhss-2042	277	10	over	over	ADP
ajrhss-2042	277	11	rp	rp	NOUN
ajrhss-2042	277	12	;	;	PUNCT
ajrhss-2042	277	13	while	while	SCONJ
ajrhss-2042	277	14	other	other	ADJ
ajrhss-2042	277	15	factors	factor	NOUN
ajrhss-2042	277	16	beyond	beyond	ADP
ajrhss-2042	277	17	the	the	DET
ajrhss-2042	277	18	scope	scope	NOUN
ajrhss-2042	277	19	of	of	ADP
ajrhss-2042	277	20	this	this	DET
ajrhss-2042	277	21	study	study	NOUN
ajrhss-2042	277	22	could	could	AUX
ajrhss-2042	277	23	be	be	AUX
ajrhss-2042	277	24	responsible	responsible	ADJ
ajrhss-2042	277	25	for	for	ADP
ajrhss-2042	277	26	the	the	DET
ajrhss-2042	277	27	remaining	remain	VERB
ajrhss-2042	277	28	48.8	48.8	NUM
ajrhss-2042	277	29	%	%	NOUN
ajrhss-2042	277	30	.	.	PUNCT
ajrhss-2042	278	1	specifically	specifically	ADV
ajrhss-2042	278	2	,	,	PUNCT
ajrhss-2042	278	3	the	the	DET
ajrhss-2042	278	4	study	study	NOUN
ajrhss-2042	278	5	showed	show	VERB
ajrhss-2042	278	6	that	that	SCONJ
ajrhss-2042	278	7	the	the	DET
ajrhss-2042	278	8	first	first	ADJ
ajrhss-2042	278	9	structural	structural	ADJ
ajrhss-2042	278	10	path	path	NOUN
ajrhss-2042	278	11	which	which	PRON
ajrhss-2042	278	12	represented	represent	VERB
ajrhss-2042	278	13	the	the	DET
ajrhss-2042	278	14	first	first	ADJ
ajrhss-2042	278	15	hypothesis	hypothesis	NOUN
ajrhss-2042	278	16	of	of	ADP
ajrhss-2042	278	17	the	the	DET
ajrhss-2042	278	18	study	study	NOUN
ajrhss-2042	278	19	showed	show	VERB
ajrhss-2042	278	20	that	that	SCONJ
ajrhss-2042	278	21	there	there	PRON
ajrhss-2042	278	22	is	be	VERB
ajrhss-2042	278	23	a	a	DET
ajrhss-2042	278	24	positive	positive	ADJ
ajrhss-2042	278	25	relationship	relationship	NOUN
ajrhss-2042	278	26	between	between	ADP
ajrhss-2042	278	27	customer	customer	NOUN
ajrhss-2042	278	28	engagement	engagement	NOUN
ajrhss-2042	278	29	and	and	CCONJ
ajrhss-2042	278	30	repeat	repeat	NOUN
ajrhss-2042	278	31	patronage	patronage	NOUN
ajrhss-2042	278	32	.	.	PUNCT
ajrhss-2042	279	1	the	the	DET
ajrhss-2042	279	2	second	second	ADJ
ajrhss-2042	279	3	structural	structural	ADJ
ajrhss-2042	279	4	path	path	NOUN
ajrhss-2042	279	5	which	which	PRON
ajrhss-2042	279	6	represented	represent	VERB
ajrhss-2042	279	7	the	the	DET
ajrhss-2042	279	8	second	second	ADJ
ajrhss-2042	279	9	hypothesis	hypothesis	NOUN
ajrhss-2042	279	10	of	of	ADP
ajrhss-2042	279	11	the	the	DET
ajrhss-2042	279	12	study	study	NOUN
ajrhss-2042	279	13	showed	show	VERB
ajrhss-2042	279	14	that	that	SCONJ
ajrhss-2042	279	15	there	there	PRON
ajrhss-2042	279	16	is	be	VERB
ajrhss-2042	279	17	a	a	DET
ajrhss-2042	279	18	positive	positive	ADJ
ajrhss-2042	279	19	relationship	relationship	NOUN
ajrhss-2042	279	20	between	between	ADP
ajrhss-2042	279	21	staff	staff	NOUN
ajrhss-2042	279	22	empathy	empathy	NOUN
ajrhss-2042	279	23	and	and	CCONJ
ajrhss-2042	279	24	repeat	repeat	NOUN
ajrhss-2042	279	25	patronage	patronage	NOUN
ajrhss-2042	279	26	.	.	PUNCT
ajrhss-2042	280	1	the	the	DET
ajrhss-2042	280	2	third	third	ADJ
ajrhss-2042	280	3	structural	structural	ADJ
ajrhss-2042	280	4	path	path	NOUN
ajrhss-2042	280	5	which	which	PRON
ajrhss-2042	280	6	represented	represent	VERB
ajrhss-2042	280	7	the	the	DET
ajrhss-2042	280	8	third	third	ADJ
ajrhss-2042	280	9	hypothesis	hypothesis	NOUN
ajrhss-2042	280	10	of	of	ADP
ajrhss-2042	280	11	the	the	DET
ajrhss-2042	280	12	study	study	NOUN
ajrhss-2042	280	13	showed	show	VERB
ajrhss-2042	280	14	that	that	SCONJ
ajrhss-2042	280	15	there	there	PRON
ajrhss-2042	280	16	is	be	VERB
ajrhss-2042	280	17	a	a	DET
ajrhss-2042	280	18	positive	positive	ADJ
ajrhss-2042	280	19	relationship	relationship	NOUN
ajrhss-2042	280	20	between	between	ADP
ajrhss-2042	280	21	waiting	wait	VERB
ajrhss-2042	280	22	environment	environment	NOUN
ajrhss-2042	280	23	and	and	CCONJ
ajrhss-2042	280	24	repeat	repeat	NOUN
ajrhss-2042	280	25	patronage	patronage	NOUN
ajrhss-2042	280	26	.	.	PUNCT
ajrhss-2042	281	1	similarly	similarly	ADV
ajrhss-2042	281	2	,	,	PUNCT
ajrhss-2042	281	3	the	the	DET
ajrhss-2042	281	4	fourth	fourth	ADJ
ajrhss-2042	281	5	structural	structural	ADJ
ajrhss-2042	281	6	path	path	NOUN
ajrhss-2042	281	7	showed	show	VERB
ajrhss-2042	281	8	that	that	SCONJ
ajrhss-2042	281	9	there	there	PRON
ajrhss-2042	281	10	is	be	VERB
ajrhss-2042	281	11	a	a	DET
ajrhss-2042	281	12	positive	positive	ADJ
ajrhss-2042	281	13	relationship	relationship	NOUN
ajrhss-2042	281	14	between	between	ADP
ajrhss-2042	281	15	perceived	perceive	VERB
ajrhss-2042	281	16	waiting	waiting	NOUN
ajrhss-2042	281	17	time	time	NOUN
ajrhss-2042	281	18	and	and	CCONJ
ajrhss-2042	281	19	repeat	repeat	VERB
ajrhss-2042	281	20	patronage	patronage	NOUN
ajrhss-2042	281	21	with	with	ADP
ajrhss-2042	281	22	.	.	PUNCT
ajrhss-2042	282	1	this	this	PRON
ajrhss-2042	282	2	confirmed	confirm	VERB
ajrhss-2042	282	3	that	that	SCONJ
ajrhss-2042	282	4	repeat	repeat	NOUN
ajrhss-2042	282	5	patronage	patronage	NOUN
ajrhss-2042	282	6	could	could	AUX
ajrhss-2042	282	7	be	be	AUX
ajrhss-2042	282	8	encouraged	encourage	VERB
ajrhss-2042	282	9	if	if	SCONJ
ajrhss-2042	282	10	managers	manager	NOUN
ajrhss-2042	282	11	of	of	ADP
ajrhss-2042	282	12	fast	fast	ADJ
ajrhss-2042	282	13	food	food	NOUN
ajrhss-2042	282	14	centres	centre	NOUN
ajrhss-2042	282	15	conduct	conduct	VERB
ajrhss-2042	282	16	their	their	PRON
ajrhss-2042	282	17	operations	operation	NOUN
ajrhss-2042	282	18	systems	system	NOUN
ajrhss-2042	282	19	effectively	effectively	ADV
ajrhss-2042	282	20	to	to	PART
ajrhss-2042	282	21	engender	engender	VERB
ajrhss-2042	282	22	a	a	DET
ajrhss-2042	282	23	smooth	smooth	ADJ
ajrhss-2042	282	24	running	running	ADJ
ajrhss-2042	282	25	waiting	wait	VERB
ajrhss-2042	282	26	-	-	PUNCT
ajrhss-2042	282	27	line	line	NOUN
ajrhss-2042	282	28	management	management	NOUN
ajrhss-2042	282	29	systems	system	NOUN
ajrhss-2042	282	30	.	.	PUNCT
ajrhss-2042	283	1	these	these	DET
ajrhss-2042	283	2	findings	finding	NOUN
ajrhss-2042	283	3	were	be	AUX
ajrhss-2042	283	4	supported	support	VERB
ajrhss-2042	283	5	by	by	ADP
ajrhss-2042	283	6	yu	yu	PROPN
ajrhss-2042	283	7	and	and	CCONJ
ajrhss-2042	283	8	lee	lee	PROPN
ajrhss-2042	283	9	(	(	PUNCT
ajrhss-2042	283	10	2021	2021	NUM
ajrhss-2042	283	11	)	)	PUNCT
ajrhss-2042	283	12	when	when	SCONJ
ajrhss-2042	283	13	they	they	PRON
ajrhss-2042	283	14	found	find	VERB
ajrhss-2042	283	15	that	that	SCONJ
ajrhss-2042	283	16	customers	customer	NOUN
ajrhss-2042	283	17	who	who	PRON
ajrhss-2042	283	18	perceived	perceive	VERB
ajrhss-2042	283	19	better	well	ADJ
ajrhss-2042	283	20	queue	queue	NOUN
ajrhss-2042	283	21	line	line	NOUN
ajrhss-2042	283	22	management	management	NOUN
ajrhss-2042	283	23	reported	report	VERB
ajrhss-2042	283	24	higher	high	ADJ
ajrhss-2042	283	25	levels	level	NOUN
ajrhss-2042	283	26	of	of	ADP
ajrhss-2042	283	27	customer	customer	NOUN
ajrhss-2042	283	28	satisfaction	satisfaction	NOUN
ajrhss-2042	283	29	and	and	CCONJ
ajrhss-2042	283	30	were	be	AUX
ajrhss-2042	283	31	more	more	ADV
ajrhss-2042	283	32	likely	likely	ADJ
ajrhss-2042	283	33	to	to	PART
ajrhss-2042	283	34	revisit	revisit	VERB
ajrhss-2042	283	35	the	the	DET
ajrhss-2042	283	36	restaurant	restaurant	NOUN
ajrhss-2042	283	37	.	.	PUNCT
ajrhss-2042	284	1	similarly	similarly	ADV
ajrhss-2042	284	2	,	,	PUNCT
ajrhss-2042	284	3	zhang	zhang	PROPN
ajrhss-2042	284	4	,	,	PUNCT
ajrhss-2042	284	5	et	et	PROPN
ajrhss-2042	284	6	al	al	PROPN
ajrhss-2042	284	7	.	.	PROPN
ajrhss-2042	285	1	(	(	PUNCT
ajrhss-2042	285	2	2019	2019	NUM
ajrhss-2042	285	3	)	)	PUNCT
ajrhss-2042	285	4	explored	explore	VERB
ajrhss-2042	285	5	the	the	DET
ajrhss-2042	285	6	impact	impact	NOUN
ajrhss-2042	285	7	of	of	ADP
ajrhss-2042	285	8	queue	queue	NOUN
ajrhss-2042	285	9	management	management	NOUN
ajrhss-2042	285	10	on	on	ADP
ajrhss-2042	285	11	customer	customer	NOUN
ajrhss-2042	285	12	experience	experience	NOUN
ajrhss-2042	285	13	and	and	CCONJ
ajrhss-2042	285	14	satisfaction	satisfaction	NOUN
ajrhss-2042	285	15	in	in	ADP
ajrhss-2042	285	16	theme	theme	NOUN
ajrhss-2042	285	17	parks	park	NOUN
ajrhss-2042	285	18	.	.	PUNCT
ajrhss-2042	286	1	as	as	SCONJ
ajrhss-2042	286	2	regards	regard	VERB
ajrhss-2042	286	3	the	the	DET
ajrhss-2042	286	4	result	result	NOUN
ajrhss-2042	286	5	on	on	ADP
ajrhss-2042	286	6	impact	impact	NOUN
ajrhss-2042	286	7	of	of	ADP
ajrhss-2042	286	8	perceived	perceive	VERB
ajrhss-2042	286	9	waiting	waiting	NOUN
ajrhss-2042	286	10	time	time	NOUN
ajrhss-2042	286	11	on	on	ADP
ajrhss-2042	286	12	repeat	repeat	NOUN
ajrhss-2042	286	13	patronage	patronage	NOUN
ajrhss-2042	286	14	,	,	PUNCT
ajrhss-2042	286	15	generally	generally	ADV
ajrhss-2042	286	16	different	different	ADJ
ajrhss-2042	286	17	researchers	researcher	NOUN
ajrhss-2042	286	18	supported	support	VERB
ajrhss-2042	286	19	that	that	SCONJ
ajrhss-2042	286	20	as	as	SCONJ
ajrhss-2042	286	21	perceived	perceive	VERB
ajrhss-2042	286	22	waiting	waiting	NOUN
ajrhss-2042	286	23	time	time	NOUN
ajrhss-2042	286	24	increases	increase	NOUN
ajrhss-2042	286	25	,	,	PUNCT
ajrhss-2042	286	26	the	the	DET
ajrhss-2042	286	27	satisfaction	satisfaction	NOUN
ajrhss-2042	286	28	level	level	NOUN
ajrhss-2042	286	29	fall	fall	VERB
ajrhss-2042	286	30	down	down	ADP
ajrhss-2042	286	31	(	(	PUNCT
ajrhss-2042	286	32	kumar	kumar	PROPN
ajrhss-2042	286	33	&	&	CCONJ
ajrhss-2042	286	34	gupta	gupta	PROPN
ajrhss-2042	286	35	,	,	PUNCT
ajrhss-2042	286	36	2018	2018	NUM
ajrhss-2042	286	37	)	)	PUNCT
ajrhss-2042	286	38	.	.	PUNCT
ajrhss-2042	287	1	supporting	support	VERB
ajrhss-2042	287	2	evidence	evidence	NOUN
ajrhss-2042	287	3	was	be	AUX
ajrhss-2042	287	4	found	find	VERB
ajrhss-2042	287	5	in	in	ADP
ajrhss-2042	287	6	dabholkar	dabholkar	NOUN
ajrhss-2042	287	7	(	(	PUNCT
ajrhss-2042	287	8	2015	2015	NUM
ajrhss-2042	287	9	)	)	PUNCT
ajrhss-2042	287	10	who	who	PRON
ajrhss-2042	287	11	concluded	conclude	VERB
ajrhss-2042	287	12	that	that	SCONJ
ajrhss-2042	287	13	customers	customer	NOUN
ajrhss-2042	287	14	become	become	VERB
ajrhss-2042	287	15	satisfied	satisfied	ADJ
ajrhss-2042	287	16	when	when	SCONJ
ajrhss-2042	287	17	they	they	PRON
ajrhss-2042	287	18	get	get	VERB
ajrhss-2042	287	19	their	their	PRON
ajrhss-2042	287	20	product	product	NOUN
ajrhss-2042	287	21	earlier	early	ADV
ajrhss-2042	287	22	than	than	ADP
ajrhss-2042	287	23	their	their	PRON
ajrhss-2042	287	24	expected	expect	VERB
ajrhss-2042	287	25	waiting	waiting	NOUN
ajrhss-2042	287	26	-	-	PUNCT
ajrhss-2042	287	27	time	time	NOUN
ajrhss-2042	287	28	.	.	PUNCT
ajrhss-2042	288	1	american	american	ADJ
ajrhss-2042	288	2	journal	journal	PROPN
ajrhss-2042	288	3	of	of	ADP
ajrhss-2042	288	4	research	research	NOUN
ajrhss-2042	288	5	in	in	ADP
ajrhss-2042	288	6	humanities	humanity	NOUN
ajrhss-2042	288	7	and	and	CCONJ
ajrhss-2042	288	8	social	social	ADJ
ajrhss-2042	288	9	sciences	science	NOUN
ajrhss-2042	288	10	volume	volume	NOUN
ajrhss-2042	288	11	8	8	NUM
ajrhss-2042	288	12	,	,	PUNCT
ajrhss-2042	288	13	jan	jan	PROPN
ajrhss-2042	288	14	.	.	PROPN
ajrhss-2042	288	15	,	,	PUNCT
ajrhss-2042	288	16	2023	2023	NUM
ajrhss-2042	288	17	p	p	NOUN
ajrhss-2042	288	18	a	a	DET
ajrhss-2042	288	19	g	g	NOUN
ajrhss-2042	288	20	e	e	NOUN
ajrhss-2042	288	21	|	|	NOUN
ajrhss-2042	288	22	113	113	NUM
ajrhss-2042	288	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	288	24	undoubtedly	undoubtedly	ADV
ajrhss-2042	288	25	,	,	PUNCT
ajrhss-2042	288	26	other	other	ADJ
ajrhss-2042	288	27	empirical	empirical	ADJ
ajrhss-2042	288	28	evidences	evidence	NOUN
ajrhss-2042	288	29	showed	show	VERB
ajrhss-2042	288	30	that	that	SCONJ
ajrhss-2042	288	31	customers	customer	NOUN
ajrhss-2042	288	32	who	who	PRON
ajrhss-2042	288	33	thought	think	VERB
ajrhss-2042	288	34	the	the	DET
ajrhss-2042	288	35	restaurant	restaurant	NOUN
ajrhss-2042	288	36	handled	handle	VERB
ajrhss-2042	288	37	their	their	PRON
ajrhss-2042	288	38	waiting	waiting	NOUN
ajrhss-2042	288	39	time	time	NOUN
ajrhss-2042	288	40	better	well	ADV
ajrhss-2042	288	41	were	be	AUX
ajrhss-2042	288	42	happier	happy	ADJ
ajrhss-2042	288	43	overall	overall	ADJ
ajrhss-2042	288	44	and	and	CCONJ
ajrhss-2042	288	45	more	more	ADV
ajrhss-2042	288	46	inclined	inclined	ADJ
ajrhss-2042	288	47	to	to	PART
ajrhss-2042	288	48	come	come	VERB
ajrhss-2042	288	49	again	again	ADV
ajrhss-2042	288	50	(	(	PUNCT
ajrhss-2042	288	51	kim	kim	PROPN
ajrhss-2042	288	52	&	&	CCONJ
ajrhss-2042	288	53	hyun	hyun	PROPN
ajrhss-2042	288	54	,	,	PUNCT
ajrhss-2042	288	55	2018	2018	NUM
ajrhss-2042	288	56	;	;	PUNCT
ajrhss-2042	288	57	lee	lee	PROPN
ajrhss-2042	288	58	et	et	PROPN
ajrhss-2042	288	59	al	al	PROPN
ajrhss-2042	288	60	.	.	PROPN
ajrhss-2042	288	61	,	,	PUNCT
ajrhss-2042	288	62	2018	2018	NUM
ajrhss-2042	288	63	)	)	PUNCT
ajrhss-2042	288	64	.	.	PUNCT
ajrhss-2042	289	1	as	as	SCONJ
ajrhss-2042	289	2	regards	regard	VERB
ajrhss-2042	289	3	the	the	DET
ajrhss-2042	289	4	result	result	NOUN
ajrhss-2042	289	5	on	on	ADP
ajrhss-2042	289	6	staff	staff	NOUN
ajrhss-2042	289	7	empathy	empathy	NOUN
ajrhss-2042	289	8	,	,	PUNCT
ajrhss-2042	289	9	similar	similar	ADJ
ajrhss-2042	289	10	findings	finding	NOUN
ajrhss-2042	289	11	were	be	AUX
ajrhss-2042	289	12	reported	report	VERB
ajrhss-2042	289	13	by	by	ADP
ajrhss-2042	289	14	kim	kim	PROPN
ajrhss-2042	289	15	,	,	PUNCT
ajrhss-2042	289	16	et	et	PROPN
ajrhss-2042	289	17	al	al	PROPN
ajrhss-2042	289	18	.	.	PROPN
ajrhss-2042	290	1	(	(	PUNCT
ajrhss-2042	290	2	2015	2015	NUM
ajrhss-2042	290	3	)	)	PUNCT
ajrhss-2042	290	4	who	who	PRON
ajrhss-2042	290	5	found	find	VERB
ajrhss-2042	290	6	in	in	ADP
ajrhss-2042	290	7	their	their	PRON
ajrhss-2042	290	8	study	study	NOUN
ajrhss-2042	290	9	that	that	SCONJ
ajrhss-2042	290	10	customers	customer	NOUN
ajrhss-2042	290	11	are	be	AUX
ajrhss-2042	290	12	more	more	ADV
ajrhss-2042	290	13	likely	likely	ADJ
ajrhss-2042	290	14	to	to	PART
ajrhss-2042	290	15	stay	stay	VERB
ajrhss-2042	290	16	loyal	loyal	ADJ
ajrhss-2042	290	17	and	and	CCONJ
ajrhss-2042	290	18	return	return	VERB
ajrhss-2042	290	19	if	if	SCONJ
ajrhss-2042	290	20	they	they	PRON
ajrhss-2042	290	21	are	be	AUX
ajrhss-2042	290	22	satisfied	satisfied	ADJ
ajrhss-2042	290	23	with	with	ADP
ajrhss-2042	290	24	the	the	DET
ajrhss-2042	290	25	empathy	empathy	NOUN
ajrhss-2042	290	26	of	of	ADP
ajrhss-2042	290	27	the	the	DET
ajrhss-2042	290	28	personnel	personnel	NOUN
ajrhss-2042	290	29	.	.	PUNCT
ajrhss-2042	291	1	this	this	PRON
ajrhss-2042	291	2	was	be	AUX
ajrhss-2042	291	3	also	also	ADV
ajrhss-2042	291	4	in	in	ADP
ajrhss-2042	291	5	tandem	tandem	NOUN
ajrhss-2042	291	6	with	with	ADP
ajrhss-2042	291	7	outcome	outcome	NOUN
ajrhss-2042	291	8	of	of	ADP
ajrhss-2042	291	9	research	research	NOUN
ajrhss-2042	291	10	conducted	conduct	VERB
ajrhss-2042	291	11	by	by	ADP
ajrhss-2042	291	12	dube	dube	PROPN
ajrhss-2042	291	13	and	and	CCONJ
ajrhss-2042	291	14	renaghan	renaghan	PROPN
ajrhss-2042	291	15	(	(	PUNCT
ajrhss-2042	291	16	2018	2018	NUM
ajrhss-2042	291	17	)	)	PUNCT
ajrhss-2042	291	18	.	.	PUNCT
ajrhss-2042	292	1	likewise	likewise	ADV
ajrhss-2042	292	2	,	,	PUNCT
ajrhss-2042	292	3	johnson	johnson	PROPN
ajrhss-2042	292	4	and	and	CCONJ
ajrhss-2042	292	5	neuhofer	neuhofer	PROPN
ajrhss-2042	292	6	(	(	PUNCT
ajrhss-2042	292	7	2017	2017	NUM
ajrhss-2042	292	8	)	)	PUNCT
ajrhss-2042	292	9	emphasized	emphasize	VERB
ajrhss-2042	292	10	the	the	DET
ajrhss-2042	292	11	importance	importance	NOUN
ajrhss-2042	292	12	of	of	ADP
ajrhss-2042	292	13	emotional	emotional	ADJ
ajrhss-2042	292	14	competence	competence	NOUN
ajrhss-2042	292	15	,	,	PUNCT
ajrhss-2042	292	16	such	such	ADJ
ajrhss-2042	292	17	as	as	ADP
ajrhss-2042	292	18	empathy	empathy	NOUN
ajrhss-2042	292	19	and	and	CCONJ
ajrhss-2042	292	20	friendliness	friendliness	ADJ
ajrhss-2042	292	21	,	,	PUNCT
ajrhss-2042	292	22	in	in	ADP
ajrhss-2042	292	23	enhancing	enhance	VERB
ajrhss-2042	292	24	customer	customer	NOUN
ajrhss-2042	292	25	satisfaction	satisfaction	NOUN
ajrhss-2042	292	26	and	and	CCONJ
ajrhss-2042	292	27	repeat	repeat	NOUN
ajrhss-2042	292	28	patronage	patronage	NOUN
ajrhss-2042	292	29	in	in	ADP
ajrhss-2042	292	30	the	the	DET
ajrhss-2042	292	31	event	event	NOUN
ajrhss-2042	292	32	industry	industry	NOUN
ajrhss-2042	292	33	.	.	PUNCT
ajrhss-2042	293	1	the	the	DET
ajrhss-2042	293	2	result	result	NOUN
ajrhss-2042	293	3	on	on	ADP
ajrhss-2042	293	4	customer	customer	NOUN
ajrhss-2042	293	5	engagement	engagement	NOUN
ajrhss-2042	293	6	was	be	AUX
ajrhss-2042	293	7	also	also	ADV
ajrhss-2042	293	8	found	find	VERB
ajrhss-2042	293	9	to	to	PART
ajrhss-2042	293	10	be	be	AUX
ajrhss-2042	293	11	in	in	ADP
ajrhss-2042	293	12	agreement	agreement	NOUN
ajrhss-2042	293	13	with	with	ADP
ajrhss-2042	293	14	previous	previous	ADJ
ajrhss-2042	293	15	findings	finding	NOUN
ajrhss-2042	293	16	of	of	ADP
ajrhss-2042	293	17	bowden	bowden	PROPN
ajrhss-2042	293	18	et	et	PROPN
ajrhss-2042	293	19	al	al	PROPN
ajrhss-2042	293	20	.	.	PROPN
ajrhss-2042	294	1	(	(	PUNCT
ajrhss-2042	294	2	2009	2009	NUM
ajrhss-2042	294	3	)	)	PUNCT
ajrhss-2042	294	4	.	.	PUNCT
ajrhss-2042	295	1	they	they	PRON
ajrhss-2042	295	2	reported	report	VERB
ajrhss-2042	295	3	in	in	ADP
ajrhss-2042	295	4	their	their	PRON
ajrhss-2042	295	5	study	study	NOUN
ajrhss-2042	295	6	that	that	PRON
ajrhss-2042	295	7	engaged	engage	VERB
ajrhss-2042	295	8	customers	customer	NOUN
ajrhss-2042	295	9	are	be	AUX
ajrhss-2042	295	10	more	more	ADV
ajrhss-2042	295	11	likely	likely	ADJ
ajrhss-2042	295	12	to	to	PART
ajrhss-2042	295	13	exhibit	exhibit	VERB
ajrhss-2042	295	14	loyalty	loyalty	NOUN
ajrhss-2042	295	15	,	,	PUNCT
ajrhss-2042	295	16	repeat	repeat	NOUN
ajrhss-2042	295	17	purchase	purchase	NOUN
ajrhss-2042	295	18	behaviour	behaviour	NOUN
ajrhss-2042	295	19	,	,	PUNCT
ajrhss-2042	295	20	and	and	CCONJ
ajrhss-2042	295	21	positive	positive	ADJ
ajrhss-2042	295	22	word	word	NOUN
ajrhss-2042	295	23	-	-	PUNCT
ajrhss-2042	295	24	of	of	ADP
ajrhss-2042	295	25	-	-	PUNCT
ajrhss-2042	295	26	mouth	mouth	NOUN
ajrhss-2042	295	27	.	.	PUNCT
ajrhss-2042	296	1	their	their	PRON
ajrhss-2042	296	2	emotional	emotional	ADJ
ajrhss-2042	296	3	connection	connection	NOUN
ajrhss-2042	296	4	to	to	ADP
ajrhss-2042	296	5	the	the	DET
ajrhss-2042	296	6	brand	brand	NOUN
ajrhss-2042	296	7	translates	translate	VERB
ajrhss-2042	296	8	into	into	ADP
ajrhss-2042	296	9	a	a	DET
ajrhss-2042	296	10	higher	high	ADJ
ajrhss-2042	296	11	likelihood	likelihood	NOUN
ajrhss-2042	296	12	of	of	ADP
ajrhss-2042	296	13	forgiveness	forgiveness	NOUN
ajrhss-2042	296	14	in	in	ADP
ajrhss-2042	296	15	the	the	DET
ajrhss-2042	296	16	face	face	NOUN
ajrhss-2042	296	17	of	of	ADP
ajrhss-2042	296	18	service	service	NOUN
ajrhss-2042	296	19	failures	failure	NOUN
ajrhss-2042	296	20	(	(	PUNCT
ajrhss-2042	296	21	verleye	verleye	NOUN
ajrhss-2042	296	22	et	et	NOUN
ajrhss-2042	296	23	al	al	PROPN
ajrhss-2042	296	24	.	.	PROPN
ajrhss-2042	296	25	,	,	PUNCT
ajrhss-2042	296	26	2013	2013	NUM
ajrhss-2042	296	27	)	)	PUNCT
ajrhss-2042	296	28	.	.	PUNCT
ajrhss-2042	297	1	this	this	PRON
ajrhss-2042	297	2	was	be	AUX
ajrhss-2042	297	3	view	view	NOUN
ajrhss-2042	297	4	was	be	AUX
ajrhss-2042	297	5	also	also	ADV
ajrhss-2042	297	6	champion	champion	ADJ
ajrhss-2042	297	7	scholars	scholar	NOUN
ajrhss-2042	297	8	like	like	VERB
ajrhss-2042	297	9	(	(	PUNCT
ajrhss-2042	297	10	füller	füller	NOUN
ajrhss-2042	297	11	et	et	PROPN
ajrhss-2042	297	12	al	al	PROPN
ajrhss-2042	297	13	.	.	PROPN
ajrhss-2042	297	14	,	,	PUNCT
ajrhss-2042	297	15	2009	2009	NUM
ajrhss-2042	297	16	;	;	PUNCT
ajrhss-2042	297	17	prahalad	prahalad	PROPN
ajrhss-2042	297	18	&	&	CCONJ
ajrhss-2042	297	19	ramaswamy	ramaswamy	ADJ
ajrhss-2042	297	20	,	,	PUNCT
ajrhss-2042	297	21	2004	2004	NUM
ajrhss-2042	297	22	)	)	PUNCT
ajrhss-2042	297	23	who	who	PRON
ajrhss-2042	297	24	all	all	PRON
ajrhss-2042	297	25	conclude	conclude	VERB
ajrhss-2042	297	26	that	that	PRON
ajrhss-2042	297	27	brands	brand	VERB
ajrhss-2042	297	28	that	that	PRON
ajrhss-2042	297	29	harness	harnes	VERB
ajrhss-2042	297	30	the	the	DET
ajrhss-2042	297	31	potential	potential	NOUN
ajrhss-2042	297	32	of	of	ADP
ajrhss-2042	297	33	social	social	ADJ
ajrhss-2042	297	34	engagement	engagement	NOUN
ajrhss-2042	297	35	of	of	ADP
ajrhss-2042	297	36	customers	customer	NOUN
ajrhss-2042	297	37	are	be	AUX
ajrhss-2042	297	38	better	well	ADV
ajrhss-2042	297	39	positioned	positioned	ADJ
ajrhss-2042	297	40	to	to	PART
ajrhss-2042	297	41	build	build	VERB
ajrhss-2042	297	42	communities	community	NOUN
ajrhss-2042	297	43	around	around	ADP
ajrhss-2042	297	44	their	their	PRON
ajrhss-2042	297	45	products	product	NOUN
ajrhss-2042	297	46	or	or	CCONJ
ajrhss-2042	297	47	services	service	NOUN
ajrhss-2042	297	48	,	,	PUNCT
ajrhss-2042	297	49	leading	lead	VERB
ajrhss-2042	297	50	to	to	ADP
ajrhss-2042	297	51	a	a	DET
ajrhss-2042	297	52	sense	sense	NOUN
ajrhss-2042	297	53	of	of	ADP
ajrhss-2042	297	54	belonging	belong	VERB
ajrhss-2042	297	55	among	among	ADP
ajrhss-2042	297	56	customers	customer	NOUN
ajrhss-2042	297	57	.	.	PUNCT
ajrhss-2042	298	1	as	as	SCONJ
ajrhss-2042	298	2	regards	regard	VERB
ajrhss-2042	298	3	the	the	DET
ajrhss-2042	298	4	result	result	NOUN
ajrhss-2042	298	5	on	on	ADP
ajrhss-2042	298	6	waiting	wait	VERB
ajrhss-2042	298	7	environment	environment	NOUN
ajrhss-2042	298	8	,	,	PUNCT
ajrhss-2042	298	9	it	it	PRON
ajrhss-2042	298	10	was	be	AUX
ajrhss-2042	298	11	found	find	VERB
ajrhss-2042	298	12	that	that	SCONJ
ajrhss-2042	298	13	the	the	DET
ajrhss-2042	298	14	waiting	wait	VERB
ajrhss-2042	298	15	area	area	NOUN
ajrhss-2042	298	16	significantly	significantly	ADV
ajrhss-2042	298	17	affects	affect	VERB
ajrhss-2042	298	18	consumer	consumer	NOUN
ajrhss-2042	298	19	happiness	happiness	NOUN
ajrhss-2042	298	20	and	and	CCONJ
ajrhss-2042	298	21	loyalty	loyalty	NOUN
ajrhss-2042	298	22	,	,	PUNCT
ajrhss-2042	298	23	according	accord	VERB
ajrhss-2042	298	24	to	to	ADP
ajrhss-2042	298	25	research	research	NOUN
ajrhss-2042	298	26	by	by	ADP
ajrhss-2042	298	27	aksoy	aksoy	NOUN
ajrhss-2042	298	28	and	and	CCONJ
ajrhss-2042	298	29	kervan	kervan	PROPN
ajrhss-2042	298	30	(	(	PUNCT
ajrhss-2042	298	31	2015	2015	NUM
ajrhss-2042	298	32	)	)	PUNCT
ajrhss-2042	298	33	.	.	PUNCT
ajrhss-2042	299	1	research	research	NOUN
ajrhss-2042	299	2	conducted	conduct	VERB
ajrhss-2042	299	3	by	by	ADP
ajrhss-2042	299	4	lee	lee	PROPN
ajrhss-2042	299	5	and	and	CCONJ
ajrhss-2042	299	6	jang	jang	PROPN
ajrhss-2042	299	7	(	(	PUNCT
ajrhss-2042	299	8	2018	2018	NUM
ajrhss-2042	299	9	)	)	PUNCT
ajrhss-2042	299	10	gave	give	VERB
ajrhss-2042	299	11	a	a	DET
ajrhss-2042	299	12	corroborating	corroborating	ADJ
ajrhss-2042	299	13	evidence	evidence	NOUN
ajrhss-2042	299	14	that	that	SCONJ
ajrhss-2042	299	15	customers	customer	NOUN
ajrhss-2042	299	16	'	'	PART
ajrhss-2042	299	17	satisfaction	satisfaction	NOUN
ajrhss-2042	299	18	and	and	CCONJ
ajrhss-2042	299	19	behavioural	behavioural	ADJ
ajrhss-2042	299	20	intentions	intention	NOUN
ajrhss-2042	299	21	were	be	AUX
ajrhss-2042	299	22	affected	affect	VERB
ajrhss-2042	299	23	by	by	ADP
ajrhss-2042	299	24	the	the	DET
ajrhss-2042	299	25	waiting	wait	VERB
ajrhss-2042	299	26	environment	environment	NOUN
ajrhss-2042	299	27	.	.	PUNCT
ajrhss-2042	300	1	customers	customer	NOUN
ajrhss-2042	300	2	'	'	PART
ajrhss-2042	300	3	good	good	ADJ
ajrhss-2042	300	4	experiences	experience	NOUN
ajrhss-2042	300	5	throughout	throughout	ADP
ajrhss-2042	300	6	the	the	DET
ajrhss-2042	300	7	event	event	NOUN
ajrhss-2042	300	8	's	's	PART
ajrhss-2042	300	9	waiting	waiting	NOUN
ajrhss-2042	300	10	time	time	NOUN
ajrhss-2042	300	11	were	be	AUX
ajrhss-2042	300	12	associated	associate	VERB
ajrhss-2042	300	13	with	with	ADP
ajrhss-2042	300	14	more	more	ADV
ajrhss-2042	300	15	positive	positive	ADJ
ajrhss-2042	300	16	behavioural	behavioural	ADJ
ajrhss-2042	300	17	intentions	intention	NOUN
ajrhss-2042	300	18	,	,	PUNCT
ajrhss-2042	300	19	including	include	VERB
ajrhss-2042	300	20	future	future	ADJ
ajrhss-2042	300	21	visits	visit	NOUN
ajrhss-2042	300	22	and	and	CCONJ
ajrhss-2042	300	23	word	word	NOUN
ajrhss-2042	300	24	-	-	PUNCT
ajrhss-2042	300	25	ofmouth	ofmouth	ADJ
ajrhss-2042	300	26	recommendations	recommendation	NOUN
ajrhss-2042	300	27	,	,	PUNCT
ajrhss-2042	300	28	according	accord	VERB
ajrhss-2042	300	29	to	to	ADP
ajrhss-2042	300	30	the	the	DET
ajrhss-2042	300	31	research	research	NOUN
ajrhss-2042	300	32	.	.	PUNCT
ajrhss-2042	301	1	huang	huang	PROPN
ajrhss-2042	301	2	and	and	CCONJ
ajrhss-2042	301	3	chen	chen	PROPN
ajrhss-2042	301	4	(	(	PUNCT
ajrhss-2042	301	5	2017	2017	NUM
ajrhss-2042	301	6	)	)	PUNCT
ajrhss-2042	301	7	also	also	ADV
ajrhss-2042	301	8	indicated	indicate	VERB
ajrhss-2042	301	9	in	in	ADP
ajrhss-2042	301	10	their	their	PRON
ajrhss-2042	301	11	survey	survey	NOUN
ajrhss-2042	301	12	that	that	SCONJ
ajrhss-2042	301	13	the	the	DET
ajrhss-2042	301	14	amount	amount	NOUN
ajrhss-2042	301	15	of	of	ADP
ajrhss-2042	301	16	time	time	NOUN
ajrhss-2042	301	17	a	a	DET
ajrhss-2042	301	18	client	client	NOUN
ajrhss-2042	301	19	has	have	VERB
ajrhss-2042	301	20	to	to	PART
ajrhss-2042	301	21	wait	wait	VERB
ajrhss-2042	301	22	and	and	CCONJ
ajrhss-2042	301	23	the	the	DET
ajrhss-2042	301	24	quality	quality	NOUN
ajrhss-2042	301	25	of	of	ADP
ajrhss-2042	301	26	that	that	DET
ajrhss-2042	301	27	wait	wait	NOUN
ajrhss-2042	301	28	significantly	significantly	ADV
ajrhss-2042	301	29	affects	affect	VERB
ajrhss-2042	301	30	their	their	PRON
ajrhss-2042	301	31	level	level	NOUN
ajrhss-2042	301	32	of	of	ADP
ajrhss-2042	301	33	happiness	happiness	NOUN
ajrhss-2042	301	34	and	and	CCONJ
ajrhss-2042	301	35	loyalty	loyalty	NOUN
ajrhss-2042	301	36	.	.	PUNCT
ajrhss-2042	302	1	the	the	DET
ajrhss-2042	302	2	survey	survey	NOUN
ajrhss-2042	302	3	also	also	ADV
ajrhss-2042	302	4	indicated	indicate	VERB
ajrhss-2042	302	5	that	that	SCONJ
ajrhss-2042	302	6	consumers	consumer	NOUN
ajrhss-2042	302	7	who	who	PRON
ajrhss-2042	302	8	were	be	AUX
ajrhss-2042	302	9	satisfied	satisfied	ADJ
ajrhss-2042	302	10	with	with	ADP
ajrhss-2042	302	11	their	their	PRON
ajrhss-2042	302	12	waiting	wait	VERB
ajrhss-2042	302	13	environment	environment	NOUN
ajrhss-2042	302	14	were	be	AUX
ajrhss-2042	302	15	more	more	ADV
ajrhss-2042	302	16	inclined	inclined	ADJ
ajrhss-2042	302	17	to	to	PART
ajrhss-2042	302	18	buy	buy	VERB
ajrhss-2042	302	19	more	more	ADJ
ajrhss-2042	302	20	from	from	ADP
ajrhss-2042	302	21	the	the	DET
ajrhss-2042	302	22	online	online	ADJ
ajrhss-2042	302	23	shop	shop	NOUN
ajrhss-2042	302	24	.	.	PUNCT
ajrhss-2042	303	1	similarly	similarly	ADV
ajrhss-2042	303	2	,	,	PUNCT
ajrhss-2042	303	3	hui	hui	PROPN
ajrhss-2042	303	4	et	et	PROPN
ajrhss-2042	303	5	al	al	PROPN
ajrhss-2042	303	6	(	(	PUNCT
ajrhss-2042	303	7	2012	2012	NUM
ajrhss-2042	303	8	)	)	PUNCT
ajrhss-2042	303	9	found	find	VERB
ajrhss-2042	303	10	that	that	SCONJ
ajrhss-2042	303	11	the	the	DET
ajrhss-2042	303	12	use	use	NOUN
ajrhss-2042	303	13	of	of	ADP
ajrhss-2042	303	14	pleasant	pleasant	ADJ
ajrhss-2042	303	15	music	music	NOUN
ajrhss-2042	303	16	in	in	ADP
ajrhss-2042	303	17	the	the	DET
ajrhss-2042	303	18	waiting	waiting	NOUN
ajrhss-2042	303	19	area	area	NOUN
ajrhss-2042	303	20	led	lead	VERB
ajrhss-2042	303	21	to	to	ADP
ajrhss-2042	303	22	increased	increase	VERB
ajrhss-2042	303	23	customer	customer	NOUN
ajrhss-2042	303	24	satisfaction	satisfaction	NOUN
ajrhss-2042	303	25	and	and	CCONJ
ajrhss-2042	303	26	repeat	repeat	NOUN
ajrhss-2042	303	27	patronage	patronage	NOUN
ajrhss-2042	303	28	.	.	PUNCT
ajrhss-2042	304	1	research	research	NOUN
ajrhss-2042	304	2	by	by	ADP
ajrhss-2042	304	3	park	park	NOUN
ajrhss-2042	304	4	and	and	CCONJ
ajrhss-2042	304	5	lee	lee	PROPN
ajrhss-2042	304	6	(	(	PUNCT
ajrhss-2042	304	7	2009	2009	NUM
ajrhss-2042	304	8	)	)	PUNCT
ajrhss-2042	304	9	found	find	VERB
ajrhss-2042	304	10	that	that	SCONJ
ajrhss-2042	304	11	the	the	DET
ajrhss-2042	304	12	quality	quality	NOUN
ajrhss-2042	304	13	of	of	ADP
ajrhss-2042	304	14	service	service	NOUN
ajrhss-2042	304	15	provided	provide	VERB
ajrhss-2042	304	16	by	by	ADP
ajrhss-2042	304	17	staff	staff	NOUN
ajrhss-2042	304	18	members	member	NOUN
ajrhss-2042	304	19	in	in	ADP
ajrhss-2042	304	20	the	the	DET
ajrhss-2042	304	21	event	event	NOUN
ajrhss-2042	304	22	waiting	wait	VERB
ajrhss-2042	304	23	environment	environment	NOUN
ajrhss-2042	304	24	was	be	AUX
ajrhss-2042	304	25	positively	positively	ADV
ajrhss-2042	304	26	related	relate	VERB
ajrhss-2042	304	27	to	to	ADP
ajrhss-2042	304	28	customer	customer	NOUN
ajrhss-2042	304	29	satisfaction	satisfaction	NOUN
ajrhss-2042	304	30	and	and	CCONJ
ajrhss-2042	304	31	repeat	repeat	NOUN
ajrhss-2042	304	32	patronage	patronage	NOUN
ajrhss-2042	304	33	.	.	PUNCT
ajrhss-2042	305	1	these	these	DET
ajrhss-2042	305	2	studies	study	NOUN
ajrhss-2042	305	3	suggest	suggest	VERB
ajrhss-2042	305	4	that	that	SCONJ
ajrhss-2042	305	5	the	the	DET
ajrhss-2042	305	6	use	use	NOUN
ajrhss-2042	305	7	of	of	ADP
ajrhss-2042	305	8	atmospherics	atmospheric	NOUN
ajrhss-2042	305	9	in	in	ADP
ajrhss-2042	305	10	the	the	DET
ajrhss-2042	305	11	waiting	wait	VERB
ajrhss-2042	305	12	environment	environment	NOUN
ajrhss-2042	305	13	can	can	AUX
ajrhss-2042	305	14	positively	positively	ADV
ajrhss-2042	305	15	influence	influence	VERB
ajrhss-2042	305	16	customer	customer	NOUN
ajrhss-2042	305	17	behaviour	behaviour	NOUN
ajrhss-2042	305	18	.	.	PUNCT
ajrhss-2042	306	1	implications	implication	NOUN
ajrhss-2042	306	2	of	of	ADP
ajrhss-2042	306	3	the	the	DET
ajrhss-2042	306	4	study	study	NOUN
ajrhss-2042	306	5	the	the	DET
ajrhss-2042	306	6	analytical	analytical	ADJ
ajrhss-2042	306	7	findings	finding	NOUN
ajrhss-2042	306	8	mentioned	mention	VERB
ajrhss-2042	306	9	above	above	ADV
ajrhss-2042	306	10	give	give	VERB
ajrhss-2042	306	11	useful	useful	ADJ
ajrhss-2042	306	12	insights	insight	NOUN
ajrhss-2042	306	13	into	into	ADP
ajrhss-2042	306	14	the	the	DET
ajrhss-2042	306	15	complex	complex	ADJ
ajrhss-2042	306	16	dynamics	dynamic	NOUN
ajrhss-2042	306	17	of	of	ADP
ajrhss-2042	306	18	customer	customer	NOUN
ajrhss-2042	306	19	satisfaction	satisfaction	NOUN
ajrhss-2042	306	20	in	in	ADP
ajrhss-2042	306	21	quick	quick	ADJ
ajrhss-2042	306	22	-	-	PUNCT
ajrhss-2042	306	23	service	service	NOUN
ajrhss-2042	306	24	restaurants	restaurant	NOUN
ajrhss-2042	306	25	(	(	PUNCT
ajrhss-2042	306	26	ffcs	ffc	NOUN
ajrhss-2042	306	27	)	)	PUNCT
ajrhss-2042	306	28	in	in	ADP
ajrhss-2042	306	29	rivers	river	NOUN
ajrhss-2042	306	30	state	state	PROPN
ajrhss-2042	306	31	,	,	PUNCT
ajrhss-2042	306	32	nigeria	nigeria	PROPN
ajrhss-2042	306	33	.	.	PUNCT
ajrhss-2042	307	1	the	the	DET
ajrhss-2042	307	2	robust	robust	ADJ
ajrhss-2042	307	3	positive	positive	ADJ
ajrhss-2042	307	4	associations	association	NOUN
ajrhss-2042	307	5	between	between	ADP
ajrhss-2042	307	6	,	,	PUNCT
ajrhss-2042	307	7	staff	staff	NOUN
ajrhss-2042	307	8	empathy	empathy	NOUN
ajrhss-2042	307	9	and	and	CCONJ
ajrhss-2042	307	10	customer	customer	NOUN
ajrhss-2042	307	11	engagement	engagement	NOUN
ajrhss-2042	307	12	on	on	ADP
ajrhss-2042	307	13	repeat	repeat	NOUN
ajrhss-2042	307	14	patronage	patronage	NOUN
ajrhss-2042	307	15	shows	show	VERB
ajrhss-2042	307	16	that	that	SCONJ
ajrhss-2042	307	17	these	these	DET
ajrhss-2042	307	18	factors	factor	NOUN
ajrhss-2042	307	19	when	when	SCONJ
ajrhss-2042	307	20	well	well	ADV
ajrhss-2042	307	21	harnessed	harness	VERB
ajrhss-2042	307	22	could	could	AUX
ajrhss-2042	307	23	engender	engender	VERB
ajrhss-2042	307	24	favourable	favourable	ADJ
ajrhss-2042	307	25	customer	customer	NOUN
ajrhss-2042	307	26	experience	experience	NOUN
ajrhss-2042	307	27	especially	especially	ADV
ajrhss-2042	307	28	in	in	ADP
ajrhss-2042	307	29	fast	fast	ADJ
ajrhss-2042	307	30	food	food	NOUN
ajrhss-2042	307	31	restaurants	restaurant	NOUN
ajrhss-2042	307	32	.	.	PUNCT
ajrhss-2042	308	1	these	these	DET
ajrhss-2042	308	2	results	result	NOUN
ajrhss-2042	308	3	indicate	indicate	VERB
ajrhss-2042	308	4	that	that	SCONJ
ajrhss-2042	308	5	creating	create	VERB
ajrhss-2042	308	6	a	a	DET
ajrhss-2042	308	7	better	well	ADJ
ajrhss-2042	308	8	waiting	wait	VERB
ajrhss-2042	308	9	atmosphere	atmosphere	NOUN
ajrhss-2042	308	10	and	and	CCONJ
ajrhss-2042	308	11	reducing	reduce	VERB
ajrhss-2042	308	12	the	the	DET
ajrhss-2042	308	13	perceived	perceive	VERB
ajrhss-2042	308	14	waiting	waiting	NOUN
ajrhss-2042	308	15	times	time	NOUN
ajrhss-2042	308	16	have	have	VERB
ajrhss-2042	308	17	a	a	DET
ajrhss-2042	308	18	major	major	ADJ
ajrhss-2042	308	19	impact	impact	NOUN
ajrhss-2042	308	20	on	on	ADP
ajrhss-2042	308	21	improving	improve	VERB
ajrhss-2042	308	22	the	the	DET
ajrhss-2042	308	23	overall	overall	ADJ
ajrhss-2042	308	24	customer	customer	NOUN
ajrhss-2042	308	25	satisfaction	satisfaction	NOUN
ajrhss-2042	308	26	.	.	PUNCT
ajrhss-2042	309	1	moreover	moreover	ADV
ajrhss-2042	309	2	,	,	PUNCT
ajrhss-2042	309	3	these	these	DET
ajrhss-2042	309	4	observations	observation	NOUN
ajrhss-2042	309	5	have	have	VERB
ajrhss-2042	309	6	practical	practical	ADJ
ajrhss-2042	309	7	consequences	consequence	NOUN
ajrhss-2042	309	8	for	for	ADP
ajrhss-2042	309	9	managers	manager	NOUN
ajrhss-2042	309	10	in	in	ADP
ajrhss-2042	309	11	the	the	DET
ajrhss-2042	309	12	quick	quick	ADJ
ajrhss-2042	309	13	-	-	PUNCT
ajrhss-2042	309	14	service	service	NOUN
ajrhss-2042	309	15	restaurant	restaurant	NOUN
ajrhss-2042	309	16	(	(	PUNCT
ajrhss-2042	309	17	ffc	ffc	NOUN
ajrhss-2042	309	18	)	)	PUNCT
ajrhss-2042	309	19	industry	industry	NOUN
ajrhss-2042	309	20	,	,	PUNCT
ajrhss-2042	309	21	highlighting	highlight	VERB
ajrhss-2042	309	22	the	the	DET
ajrhss-2042	309	23	need	need	NOUN
ajrhss-2042	309	24	to	to	PART
ajrhss-2042	309	25	invest	invest	VERB
ajrhss-2042	309	26	in	in	ADP
ajrhss-2042	309	27	the	the	DET
ajrhss-2042	309	28	development	development	NOUN
ajrhss-2042	309	29	of	of	ADP
ajrhss-2042	309	30	enjoyable	enjoyable	ADJ
ajrhss-2042	309	31	waiting	waiting	NOUN
ajrhss-2042	309	32	areas	area	NOUN
ajrhss-2042	309	33	as	as	ADV
ajrhss-2042	309	34	well	well	ADV
ajrhss-2042	309	35	as	as	ADP
ajrhss-2042	309	36	implementing	implement	VERB
ajrhss-2042	309	37	strategies	strategy	NOUN
ajrhss-2042	309	38	to	to	PART
ajrhss-2042	309	39	reduce	reduce	VERB
ajrhss-2042	309	40	customers	customer	NOUN
ajrhss-2042	309	41	'	'	PART
ajrhss-2042	309	42	perception	perception	NOUN
ajrhss-2042	309	43	of	of	ADP
ajrhss-2042	309	44	waiting	wait	VERB
ajrhss-2042	309	45	time	time	NOUN
ajrhss-2042	309	46	.	.	PUNCT
ajrhss-2042	310	1	as	as	SCONJ
ajrhss-2042	310	2	the	the	DET
ajrhss-2042	310	3	fast	fast	ADJ
ajrhss-2042	310	4	food	food	NOUN
ajrhss-2042	310	5	business	business	NOUN
ajrhss-2042	310	6	progresses	progress	VERB
ajrhss-2042	310	7	,	,	PUNCT
ajrhss-2042	310	8	the	the	DET
ajrhss-2042	310	9	issue	issue	NOUN
ajrhss-2042	310	10	of	of	ADP
ajrhss-2042	310	11	waiting	wait	VERB
ajrhss-2042	310	12	time	time	NOUN
ajrhss-2042	310	13	becomes	become	VERB
ajrhss-2042	310	14	more	more	ADV
ajrhss-2042	310	15	imminent	imminent	ADJ
ajrhss-2042	310	16	due	due	ADP
ajrhss-2042	310	17	to	to	ADP
ajrhss-2042	310	18	higher	high	ADJ
ajrhss-2042	310	19	demands	demand	NOUN
ajrhss-2042	310	20	.	.	PUNCT
ajrhss-2042	311	1	this	this	DET
ajrhss-2042	311	2	study	study	NOUN
ajrhss-2042	311	3	has	have	AUX
ajrhss-2042	311	4	therefore	therefore	ADV
ajrhss-2042	311	5	imposed	impose	VERB
ajrhss-2042	311	6	responsibility	responsibility	NOUN
ajrhss-2042	311	7	on	on	ADP
ajrhss-2042	311	8	ffc	ffc	NOUN
ajrhss-2042	311	9	managers	manager	NOUN
ajrhss-2042	311	10	to	to	PART
ajrhss-2042	311	11	prioritise	prioritise	VERB
ajrhss-2042	311	12	staff	staff	NOUN
ajrhss-2042	311	13	empathy	empathy	NOUN
ajrhss-2042	311	14	towards	towards	ADP
ajrhss-2042	311	15	their	their	PRON
ajrhss-2042	311	16	customers	customer	NOUN
ajrhss-2042	311	17	,	,	PUNCT
ajrhss-2042	311	18	while	while	SCONJ
ajrhss-2042	311	19	they	they	PRON
ajrhss-2042	311	20	wait	wait	VERB
ajrhss-2042	311	21	in	in	ADP
ajrhss-2042	311	22	lines	line	NOUN
ajrhss-2042	311	23	.	.	PUNCT
ajrhss-2042	312	1	american	american	ADJ
ajrhss-2042	312	2	journal	journal	PROPN
ajrhss-2042	312	3	of	of	ADP
ajrhss-2042	312	4	research	research	NOUN
ajrhss-2042	312	5	in	in	ADP
ajrhss-2042	312	6	humanities	humanity	NOUN
ajrhss-2042	312	7	and	and	CCONJ
ajrhss-2042	312	8	social	social	ADJ
ajrhss-2042	312	9	sciences	science	NOUN
ajrhss-2042	312	10	volume	volume	NOUN
ajrhss-2042	312	11	8	8	NUM
ajrhss-2042	312	12	,	,	PUNCT
ajrhss-2042	312	13	jan	jan	PROPN
ajrhss-2042	312	14	.	.	PROPN
ajrhss-2042	312	15	,	,	PUNCT
ajrhss-2042	312	16	2023	2023	NUM
ajrhss-2042	312	17	p	p	NOUN
ajrhss-2042	312	18	a	a	DET
ajrhss-2042	312	19	g	g	NOUN
ajrhss-2042	312	20	e	e	NOUN
ajrhss-2042	312	21	|	|	ADV
ajrhss-2042	312	22	114	114	NUM
ajrhss-2042	312	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	312	24	conclusions	conclusion	NOUN
ajrhss-2042	312	25	and	and	CCONJ
ajrhss-2042	312	26	recommendations	recommendation	NOUN
ajrhss-2042	312	27	the	the	DET
ajrhss-2042	312	28	findings	finding	NOUN
ajrhss-2042	312	29	of	of	ADP
ajrhss-2042	312	30	this	this	DET
ajrhss-2042	312	31	research	research	NOUN
ajrhss-2042	312	32	explicitly	explicitly	ADV
ajrhss-2042	312	33	confirmed	confirm	VERB
ajrhss-2042	312	34	that	that	SCONJ
ajrhss-2042	312	35	waiting	wait	VERB
ajrhss-2042	312	36	-	-	PUNCT
ajrhss-2042	312	37	line	line	NOUN
ajrhss-2042	312	38	management	management	NOUN
ajrhss-2042	312	39	has	have	VERB
ajrhss-2042	312	40	a	a	DET
ajrhss-2042	312	41	substantial	substantial	ADJ
ajrhss-2042	312	42	positive	positive	ADJ
ajrhss-2042	312	43	impact	impact	NOUN
ajrhss-2042	312	44	on	on	ADP
ajrhss-2042	312	45	the	the	DET
ajrhss-2042	312	46	repeat	repeat	NOUN
ajrhss-2042	312	47	patronage	patronage	NOUN
ajrhss-2042	312	48	of	of	ADP
ajrhss-2042	312	49	fast	fast	ADJ
ajrhss-2042	312	50	food	food	NOUN
ajrhss-2042	312	51	centres	centre	NOUN
ajrhss-2042	312	52	in	in	ADP
ajrhss-2042	312	53	river	river	NOUN
ajrhss-2042	312	54	state	state	NOUN
ajrhss-2042	312	55	,	,	PUNCT
ajrhss-2042	312	56	nigeria	nigeria	PROPN
ajrhss-2042	312	57	.	.	PUNCT
ajrhss-2042	313	1	specifically	specifically	ADV
ajrhss-2042	313	2	,	,	PUNCT
ajrhss-2042	313	3	it	it	PRON
ajrhss-2042	313	4	achieved	achieve	VERB
ajrhss-2042	313	5	predictive	predictive	ADJ
ajrhss-2042	313	6	abilities	ability	NOUN
ajrhss-2042	313	7	of	of	ADP
ajrhss-2042	313	8	51.2	51.2	NUM
ajrhss-2042	313	9	%	%	NOUN
ajrhss-2042	313	10	on	on	ADP
ajrhss-2042	313	11	the	the	DET
ajrhss-2042	313	12	behavioural	behavioural	ADJ
ajrhss-2042	313	13	intentions	intention	NOUN
ajrhss-2042	313	14	of	of	ADP
ajrhss-2042	313	15	customers	customer	NOUN
ajrhss-2042	313	16	to	to	PART
ajrhss-2042	313	17	patronise	patronise	VERB
ajrhss-2042	313	18	the	the	DET
ajrhss-2042	313	19	business	business	NOUN
ajrhss-2042	313	20	repeatedly	repeatedly	ADV
ajrhss-2042	313	21	.	.	PUNCT
ajrhss-2042	314	1	as	as	ADP
ajrhss-2042	314	2	a	a	DET
ajrhss-2042	314	3	result	result	NOUN
ajrhss-2042	314	4	,	,	PUNCT
ajrhss-2042	314	5	it	it	PRON
ajrhss-2042	314	6	can	can	AUX
ajrhss-2042	314	7	be	be	AUX
ajrhss-2042	314	8	concluded	conclude	VERB
ajrhss-2042	314	9	that	that	SCONJ
ajrhss-2042	314	10	adequate	adequate	ADJ
ajrhss-2042	314	11	waiting	wait	VERB
ajrhss-2042	314	12	-	-	PUNCT
ajrhss-2042	314	13	line	line	NOUN
ajrhss-2042	314	14	management	management	NOUN
ajrhss-2042	314	15	strategies	strategy	NOUN
ajrhss-2042	314	16	could	could	AUX
ajrhss-2042	314	17	be	be	AUX
ajrhss-2042	314	18	highly	highly	ADV
ajrhss-2042	314	19	instrumental	instrumental	ADJ
ajrhss-2042	314	20	to	to	ADP
ajrhss-2042	314	21	improving	improve	VERB
ajrhss-2042	314	22	repeat	repeat	NOUN
ajrhss-2042	314	23	patronage	patronage	NOUN
ajrhss-2042	314	24	of	of	ADP
ajrhss-2042	314	25	fast	fast	ADJ
ajrhss-2042	314	26	food	food	NOUN
ajrhss-2042	314	27	centres	centre	NOUN
ajrhss-2042	314	28	in	in	ADP
ajrhss-2042	314	29	rivers	river	NOUN
ajrhss-2042	314	30	state	state	PROPN
ajrhss-2042	314	31	,	,	PUNCT
ajrhss-2042	314	32	nigeria	nigeria	PROPN
ajrhss-2042	314	33	.	.	PUNCT
ajrhss-2042	315	1	in	in	ADP
ajrhss-2042	315	2	line	line	NOUN
ajrhss-2042	315	3	with	with	ADP
ajrhss-2042	315	4	the	the	DET
ajrhss-2042	315	5	findings	finding	NOUN
ajrhss-2042	315	6	of	of	ADP
ajrhss-2042	315	7	this	this	DET
ajrhss-2042	315	8	study	study	NOUN
ajrhss-2042	315	9	,	,	PUNCT
ajrhss-2042	315	10	the	the	DET
ajrhss-2042	315	11	following	follow	VERB
ajrhss-2042	315	12	recommendations	recommendation	NOUN
ajrhss-2042	315	13	were	be	AUX
ajrhss-2042	315	14	put	put	VERB
ajrhss-2042	315	15	forward	forward	ADV
ajrhss-2042	315	16	:	:	PUNCT
ajrhss-2042	315	17	i.	i.	PROPN
ajrhss-2042	315	18	empathy	empathy	PROPN
ajrhss-2042	315	19	connotes	connote	VERB
ajrhss-2042	315	20	that	that	SCONJ
ajrhss-2042	315	21	staff	staff	NOUN
ajrhss-2042	315	22	put	put	VERB
ajrhss-2042	315	23	themselves	themselves	PRON
ajrhss-2042	315	24	in	in	ADP
ajrhss-2042	315	25	the	the	DET
ajrhss-2042	315	26	shoe	shoe	NOUN
ajrhss-2042	315	27	of	of	ADP
ajrhss-2042	315	28	the	the	DET
ajrhss-2042	315	29	customers	customer	NOUN
ajrhss-2042	315	30	by	by	ADP
ajrhss-2042	315	31	showing	show	VERB
ajrhss-2042	315	32	willingness	willingness	NOUN
ajrhss-2042	315	33	to	to	PART
ajrhss-2042	315	34	help	help	VERB
ajrhss-2042	315	35	them	they	PRON
ajrhss-2042	315	36	.	.	PUNCT
ajrhss-2042	316	1	therefore	therefore	ADV
ajrhss-2042	316	2	,	,	PUNCT
ajrhss-2042	316	3	managers	manager	NOUN
ajrhss-2042	316	4	should	should	AUX
ajrhss-2042	316	5	ensure	ensure	VERB
ajrhss-2042	316	6	that	that	SCONJ
ajrhss-2042	316	7	the	the	DET
ajrhss-2042	316	8	right	right	ADJ
ajrhss-2042	316	9	employees	employee	NOUN
ajrhss-2042	316	10	with	with	ADP
ajrhss-2042	316	11	courtesy	courtesy	NOUN
ajrhss-2042	316	12	and	and	CCONJ
ajrhss-2042	316	13	sense	sense	NOUN
ajrhss-2042	316	14	professionalism	professionalism	NOUN
ajrhss-2042	316	15	be	be	AUX
ajrhss-2042	316	16	stationed	station	VERB
ajrhss-2042	316	17	to	to	PART
ajrhss-2042	316	18	attend	attend	VERB
ajrhss-2042	316	19	to	to	ADP
ajrhss-2042	316	20	customers	customer	NOUN
ajrhss-2042	316	21	.	.	PUNCT
ajrhss-2042	317	1	their	their	PRON
ajrhss-2042	317	2	ability	ability	NOUN
ajrhss-2042	317	3	to	to	PART
ajrhss-2042	317	4	manage	manage	VERB
ajrhss-2042	317	5	unhappy	unhappy	ADJ
ajrhss-2042	317	6	customers	customer	NOUN
ajrhss-2042	317	7	could	could	AUX
ajrhss-2042	317	8	reduce	reduce	VERB
ajrhss-2042	317	9	their	their	PRON
ajrhss-2042	317	10	level	level	NOUN
ajrhss-2042	317	11	of	of	ADP
ajrhss-2042	317	12	dissatisfaction	dissatisfaction	NOUN
ajrhss-2042	317	13	.	.	PUNCT
ajrhss-2042	318	1	ii	ii	PROPN
ajrhss-2042	318	2	.	.	PUNCT
ajrhss-2042	319	1	prioritize	prioritize	VERB
ajrhss-2042	319	2	staff	staff	NOUN
ajrhss-2042	319	3	empathy	empathy	NOUN
ajrhss-2042	319	4	training	training	NOUN
ajrhss-2042	319	5	:	:	PUNCT
ajrhss-2042	319	6	recognizing	recognize	VERB
ajrhss-2042	319	7	the	the	DET
ajrhss-2042	319	8	role	role	NOUN
ajrhss-2042	319	9	of	of	ADP
ajrhss-2042	319	10	staff	staff	NOUN
ajrhss-2042	319	11	empathy	empathy	NOUN
ajrhss-2042	319	12	on	on	ADP
ajrhss-2042	319	13	repeat	repeat	NOUN
ajrhss-2042	319	14	purchase	purchase	NOUN
ajrhss-2042	319	15	,	,	PUNCT
ajrhss-2042	319	16	managers	manager	NOUN
ajrhss-2042	319	17	of	of	ADP
ajrhss-2042	319	18	fast	fast	ADJ
ajrhss-2042	319	19	food	food	NOUN
ajrhss-2042	319	20	centres	centre	NOUN
ajrhss-2042	319	21	must	must	AUX
ajrhss-2042	319	22	find	find	VERB
ajrhss-2042	319	23	it	it	PRON
ajrhss-2042	319	24	necessary	necessary	ADJ
ajrhss-2042	319	25	to	to	PART
ajrhss-2042	319	26	invest	invest	VERB
ajrhss-2042	319	27	in	in	ADP
ajrhss-2042	319	28	staff	staff	NOUN
ajrhss-2042	319	29	training	training	NOUN
ajrhss-2042	319	30	programs	program	NOUN
ajrhss-2042	319	31	that	that	PRON
ajrhss-2042	319	32	would	would	AUX
ajrhss-2042	319	33	emphasize	emphasize	VERB
ajrhss-2042	319	34	empathy	empathy	NOUN
ajrhss-2042	319	35	in	in	ADP
ajrhss-2042	319	36	customer	customer	NOUN
ajrhss-2042	319	37	interactions	interaction	NOUN
ajrhss-2042	319	38	.	.	PUNCT
ajrhss-2042	320	1	furthermore	furthermore	ADV
ajrhss-2042	320	2	,	,	PUNCT
ajrhss-2042	320	3	they	they	PRON
ajrhss-2042	320	4	should	should	AUX
ajrhss-2042	320	5	motivate	motivate	VERB
ajrhss-2042	320	6	,	,	PUNCT
ajrhss-2042	320	7	encourage	encourage	VERB
ajrhss-2042	320	8	and	and	CCONJ
ajrhss-2042	320	9	reward	reward	VERB
ajrhss-2042	320	10	empathetic	empathetic	ADJ
ajrhss-2042	320	11	attitude	attitude	NOUN
ajrhss-2042	320	12	towards	towards	ADP
ajrhss-2042	320	13	customers	customer	NOUN
ajrhss-2042	320	14	.	.	PUNCT
ajrhss-2042	321	1	this	this	PRON
ajrhss-2042	321	2	would	would	AUX
ajrhss-2042	321	3	help	help	VERB
ajrhss-2042	321	4	engender	engender	VERB
ajrhss-2042	321	5	empathy	empathy	NOUN
ajrhss-2042	321	6	as	as	ADP
ajrhss-2042	321	7	one	one	NUM
ajrhss-2042	321	8	of	of	ADP
ajrhss-2042	321	9	the	the	DET
ajrhss-2042	321	10	core	core	NOUN
ajrhss-2042	321	11	values	value	NOUN
ajrhss-2042	321	12	in	in	ADP
ajrhss-2042	321	13	the	the	DET
ajrhss-2042	321	14	organisation	organisation	NOUN
ajrhss-2042	321	15	.	.	PUNCT
ajrhss-2042	322	1	also	also	ADV
ajrhss-2042	322	2	to	to	PART
ajrhss-2042	322	3	deter	deter	VERB
ajrhss-2042	322	4	apathetic	apathetic	ADJ
ajrhss-2042	322	5	attitude	attitude	NOUN
ajrhss-2042	322	6	,	,	PUNCT
ajrhss-2042	322	7	punitive	punitive	ADJ
ajrhss-2042	322	8	measures	measure	NOUN
ajrhss-2042	322	9	should	should	AUX
ajrhss-2042	322	10	be	be	AUX
ajrhss-2042	322	11	put	put	VERB
ajrhss-2042	322	12	in	in	ADP
ajrhss-2042	322	13	place	place	NOUN
ajrhss-2042	322	14	to	to	PART
ajrhss-2042	322	15	discipline	discipline	VERB
ajrhss-2042	322	16	erring	err	VERB
ajrhss-2042	322	17	employees	employee	NOUN
ajrhss-2042	322	18	.	.	PUNCT
ajrhss-2042	323	1	iii	iii	X
ajrhss-2042	323	2	.	.	PUNCT
ajrhss-2042	324	1	one	one	NUM
ajrhss-2042	324	2	significant	significant	ADJ
ajrhss-2042	324	3	challenge	challenge	NOUN
ajrhss-2042	324	4	spotted	spot	VERB
ajrhss-2042	324	5	out	out	ADP
ajrhss-2042	324	6	in	in	ADP
ajrhss-2042	324	7	this	this	DET
ajrhss-2042	324	8	study	study	NOUN
ajrhss-2042	324	9	is	be	AUX
ajrhss-2042	324	10	the	the	DET
ajrhss-2042	324	11	unpredictability	unpredictability	NOUN
ajrhss-2042	324	12	of	of	ADP
ajrhss-2042	324	13	customer	customer	NOUN
ajrhss-2042	324	14	flow	flow	NOUN
ajrhss-2042	324	15	,	,	PUNCT
ajrhss-2042	324	16	especially	especially	ADV
ajrhss-2042	324	17	during	during	ADP
ajrhss-2042	324	18	peak	peak	NOUN
ajrhss-2042	324	19	hours	hour	NOUN
ajrhss-2042	324	20	.	.	PUNCT
ajrhss-2042	325	1	restaurants	restaurant	NOUN
ajrhss-2042	325	2	need	need	VERB
ajrhss-2042	325	3	to	to	PART
ajrhss-2042	325	4	find	find	VERB
ajrhss-2042	325	5	a	a	DET
ajrhss-2042	325	6	balance	balance	NOUN
ajrhss-2042	325	7	between	between	ADP
ajrhss-2042	325	8	accommodating	accommodate	VERB
ajrhss-2042	325	9	walkins	walkin	NOUN
ajrhss-2042	325	10	customers	customer	NOUN
ajrhss-2042	325	11	and	and	CCONJ
ajrhss-2042	325	12	reservations	reservation	NOUN
ajrhss-2042	325	13	.	.	PUNCT
ajrhss-2042	326	1	to	to	PART
ajrhss-2042	326	2	achieve	achieve	VERB
ajrhss-2042	326	3	this	this	PRON
ajrhss-2042	326	4	,	,	PUNCT
ajrhss-2042	326	5	managers	manager	NOUN
ajrhss-2042	326	6	should	should	AUX
ajrhss-2042	326	7	consider	consider	VERB
ajrhss-2042	326	8	setting	set	VERB
ajrhss-2042	326	9	up	up	ADP
ajrhss-2042	326	10	order	order	NOUN
ajrhss-2042	326	11	delivery	delivery	NOUN
ajrhss-2042	326	12	unit	unit	NOUN
ajrhss-2042	326	13	or	or	CCONJ
ajrhss-2042	326	14	consider	consider	VERB
ajrhss-2042	326	15	suitable	suitable	ADJ
ajrhss-2042	326	16	partnership	partnership	NOUN
ajrhss-2042	326	17	with	with	ADP
ajrhss-2042	326	18	delivery	delivery	NOUN
ajrhss-2042	326	19	agents	agent	NOUN
ajrhss-2042	326	20	/	/	SYM
ajrhss-2042	326	21	companies	company	NOUN
ajrhss-2042	326	22	so	so	SCONJ
ajrhss-2042	326	23	that	that	SCONJ
ajrhss-2042	326	24	customers	customer	NOUN
ajrhss-2042	326	25	can	can	AUX
ajrhss-2042	326	26	make	make	VERB
ajrhss-2042	326	27	orders	order	NOUN
ajrhss-2042	326	28	at	at	ADP
ajrhss-2042	326	29	the	the	DET
ajrhss-2042	326	30	comfort	comfort	NOUN
ajrhss-2042	326	31	of	of	ADP
ajrhss-2042	326	32	their	their	PRON
ajrhss-2042	326	33	home	home	NOUN
ajrhss-2042	326	34	/	/	SYM
ajrhss-2042	326	35	offices	office	NOUN
ajrhss-2042	326	36	without	without	ADP
ajrhss-2042	326	37	necessarily	necessarily	ADV
ajrhss-2042	326	38	visiting	visit	VERB
ajrhss-2042	326	39	the	the	DET
ajrhss-2042	326	40	fast	fast	ADJ
ajrhss-2042	326	41	food	food	NOUN
ajrhss-2042	326	42	centre	centre	NOUN
ajrhss-2042	326	43	.	.	PUNCT
ajrhss-2042	327	1	iv	iv	X
ajrhss-2042	327	2	.	.	PUNCT
ajrhss-2042	328	1	on	on	ADP
ajrhss-2042	328	2	the	the	DET
ajrhss-2042	328	3	issue	issue	NOUN
ajrhss-2042	328	4	of	of	ADP
ajrhss-2042	328	5	customer	customer	NOUN
ajrhss-2042	328	6	engagement	engagement	NOUN
ajrhss-2042	328	7	,	,	PUNCT
ajrhss-2042	328	8	clear	clear	ADJ
ajrhss-2042	328	9	signage	signage	NOUN
ajrhss-2042	328	10	,	,	PUNCT
ajrhss-2042	328	11	friendly	friendly	ADJ
ajrhss-2042	328	12	staff	staff	NOUN
ajrhss-2042	328	13	interactions	interaction	NOUN
ajrhss-2042	328	14	,	,	PUNCT
ajrhss-2042	328	15	and	and	CCONJ
ajrhss-2042	328	16	providing	provide	VERB
ajrhss-2042	328	17	amenities	amenity	NOUN
ajrhss-2042	328	18	in	in	ADP
ajrhss-2042	328	19	the	the	DET
ajrhss-2042	328	20	waiting	waiting	NOUN
ajrhss-2042	328	21	area	area	NOUN
ajrhss-2042	328	22	should	should	AUX
ajrhss-2042	328	23	also	also	ADV
ajrhss-2042	328	24	be	be	AUX
ajrhss-2042	328	25	put	put	VERB
ajrhss-2042	328	26	into	into	ADP
ajrhss-2042	328	27	consideration	consideration	NOUN
ajrhss-2042	328	28	since	since	SCONJ
ajrhss-2042	328	29	this	this	PRON
ajrhss-2042	328	30	would	would	AUX
ajrhss-2042	328	31	contribute	contribute	VERB
ajrhss-2042	328	32	to	to	ADP
ajrhss-2042	328	33	a	a	DET
ajrhss-2042	328	34	positive	positive	ADJ
ajrhss-2042	328	35	waiting	waiting	NOUN
ajrhss-2042	328	36	experience	experience	NOUN
ajrhss-2042	328	37	.	.	PUNCT
ajrhss-2042	329	1	v.	v.	ADP
ajrhss-2042	329	2	fast	fast	ADJ
ajrhss-2042	329	3	food	food	NOUN
ajrhss-2042	329	4	centres	centre	NOUN
ajrhss-2042	329	5	are	be	AUX
ajrhss-2042	329	6	urged	urge	VERB
ajrhss-2042	329	7	to	to	PART
ajrhss-2042	329	8	regularly	regularly	ADV
ajrhss-2042	329	9	seek	seek	VERB
ajrhss-2042	329	10	feedback	feedback	NOUN
ajrhss-2042	329	11	from	from	ADP
ajrhss-2042	329	12	customers	customer	NOUN
ajrhss-2042	329	13	in	in	ADP
ajrhss-2042	329	14	order	order	NOUN
ajrhss-2042	329	15	to	to	PART
ajrhss-2042	329	16	identify	identify	VERB
ajrhss-2042	329	17	areas	area	NOUN
ajrhss-2042	329	18	that	that	PRON
ajrhss-2042	329	19	require	require	VERB
ajrhss-2042	329	20	improvement	improvement	NOUN
ajrhss-2042	329	21	in	in	ADP
ajrhss-2042	329	22	their	their	PRON
ajrhss-2042	329	23	waiting	wait	VERB
ajrhss-2042	329	24	-	-	PUNCT
ajrhss-2042	329	25	line	line	NOUN
ajrhss-2042	329	26	management	management	NOUN
ajrhss-2042	329	27	system	system	NOUN
ajrhss-2042	329	28	.	.	PUNCT
ajrhss-2042	330	1	vi	vi	X
ajrhss-2042	330	2	.	.	NOUN
ajrhss-2042	330	3	fast	fast	ADJ
ajrhss-2042	330	4	food	food	NOUN
ajrhss-2042	330	5	restaurants	restaurant	NOUN
ajrhss-2042	330	6	should	should	AUX
ajrhss-2042	330	7	adopt	adopt	VERB
ajrhss-2042	330	8	more	more	ADV
ajrhss-2042	330	9	innovative	innovative	ADJ
ajrhss-2042	330	10	approaches	approach	NOUN
ajrhss-2042	330	11	to	to	ADP
ajrhss-2042	330	12	waiting	wait	VERB
ajrhss-2042	330	13	-	-	PUNCT
ajrhss-2042	330	14	line	line	NOUN
ajrhss-2042	330	15	management	management	NOUN
ajrhss-2042	330	16	such	such	ADJ
ajrhss-2042	330	17	as	as	ADP
ajrhss-2042	330	18	online	online	ADJ
ajrhss-2042	330	19	reservation	reservation	NOUN
ajrhss-2042	330	20	apps	app	NOUN
ajrhss-2042	330	21	,	,	PUNCT
ajrhss-2042	330	22	pager	pager	NOUN
ajrhss-2042	330	23	systems	system	NOUN
ajrhss-2042	330	24	,	,	PUNCT
ajrhss-2042	330	25	and	and	CCONJ
ajrhss-2042	330	26	digital	digital	ADJ
ajrhss-2042	330	27	waitlists	waitlist	NOUN
ajrhss-2042	330	28	to	to	PART
ajrhss-2042	330	29	enhance	enhance	VERB
ajrhss-2042	330	30	efficiency	efficiency	NOUN
ajrhss-2042	330	31	.	.	PUNCT
ajrhss-2042	331	1	these	these	DET
ajrhss-2042	331	2	tools	tool	NOUN
ajrhss-2042	331	3	not	not	PART
ajrhss-2042	331	4	only	only	ADV
ajrhss-2042	331	5	reduce	reduce	VERB
ajrhss-2042	331	6	wait	wait	NOUN
ajrhss-2042	331	7	times	time	NOUN
ajrhss-2042	331	8	but	but	CCONJ
ajrhss-2042	331	9	also	also	ADV
ajrhss-2042	331	10	provide	provide	VERB
ajrhss-2042	331	11	valuable	valuable	ADJ
ajrhss-2042	331	12	data	datum	NOUN
ajrhss-2042	331	13	for	for	ADP
ajrhss-2042	331	14	optimizing	optimize	VERB
ajrhss-2042	331	15	operations	operation	NOUN
ajrhss-2042	331	16	.	.	PUNCT
ajrhss-2042	332	1	vii	vii	PROPN
ajrhss-2042	332	2	.	.	PROPN
ajrhss-2042	332	3	comfortable	comfortable	ADJ
ajrhss-2042	332	4	waiting	waiting	NOUN
ajrhss-2042	332	5	area	area	NOUN
ajrhss-2042	332	6	:	:	PUNCT
ajrhss-2042	332	7	as	as	SCONJ
ajrhss-2042	332	8	regards	regard	NOUN
ajrhss-2042	332	9	waiting	wait	VERB
ajrhss-2042	332	10	environment	environment	NOUN
ajrhss-2042	332	11	managers	manager	NOUN
ajrhss-2042	332	12	are	be	AUX
ajrhss-2042	332	13	urged	urge	VERB
ajrhss-2042	332	14	to	to	PART
ajrhss-2042	332	15	make	make	VERB
ajrhss-2042	332	16	reasonable	reasonable	ADJ
ajrhss-2042	332	17	investment	investment	NOUN
ajrhss-2042	332	18	to	to	PART
ajrhss-2042	332	19	create	create	VERB
ajrhss-2042	332	20	a	a	DET
ajrhss-2042	332	21	comfortable	comfortable	ADJ
ajrhss-2042	332	22	waiting	waiting	NOUN
ajrhss-2042	332	23	area	area	NOUN
ajrhss-2042	332	24	with	with	ADP
ajrhss-2042	332	25	amenities	amenity	NOUN
ajrhss-2042	332	26	like	like	ADP
ajrhss-2042	332	27	wi	wi	PROPN
ajrhss-2042	332	28	-	-	PUNCT
ajrhss-2042	332	29	fi	fi	NOUN
ajrhss-2042	332	30	or	or	CCONJ
ajrhss-2042	332	31	entertainment	entertainment	NOUN
ajrhss-2042	332	32	to	to	PART
ajrhss-2042	332	33	improve	improve	VERB
ajrhss-2042	332	34	the	the	DET
ajrhss-2042	332	35	overall	overall	ADJ
ajrhss-2042	332	36	waiting	waiting	NOUN
ajrhss-2042	332	37	experience	experience	NOUN
ajrhss-2042	332	38	of	of	ADP
ajrhss-2042	332	39	customers	customer	NOUN
ajrhss-2042	332	40	.	.	PUNCT
ajrhss-2042	333	1	by	by	ADP
ajrhss-2042	333	2	so	so	ADV
ajrhss-2042	333	3	doing	do	VERB
ajrhss-2042	333	4	,	,	PUNCT
ajrhss-2042	333	5	customers	customer	NOUN
ajrhss-2042	333	6	may	may	AUX
ajrhss-2042	333	7	not	not	PART
ajrhss-2042	333	8	find	find	VERB
ajrhss-2042	333	9	it	it	PRON
ajrhss-2042	333	10	difficult	difficult	ADJ
ajrhss-2042	333	11	or	or	CCONJ
ajrhss-2042	333	12	offensive	offensive	ADJ
ajrhss-2042	333	13	to	to	PART
ajrhss-2042	333	14	patiently	patiently	ADV
ajrhss-2042	333	15	wait	wait	VERB
ajrhss-2042	333	16	for	for	ADP
ajrhss-2042	333	17	their	their	PRON
ajrhss-2042	333	18	orders	order	NOUN
ajrhss-2042	333	19	.	.	PUNCT
ajrhss-2042	334	1	references	reference	NOUN
ajrhss-2042	334	2	1	1	NUM
ajrhss-2042	334	3	.	.	PUNCT
ajrhss-2042	334	4	ademe	ademe	PROPN
ajrhss-2042	334	5	,	,	PUNCT
ajrhss-2042	334	6	d.	d.	PROPN
ajrhss-2042	334	7	g.	g.	PROPN
ajrhss-2042	334	8	(	(	PUNCT
ajrhss-2042	334	9	2021	2021	NUM
ajrhss-2042	334	10	)	)	PUNCT
ajrhss-2042	334	11	.	.	PUNCT
ajrhss-2042	335	1	customer	customer	NOUN
ajrhss-2042	335	2	relationship	relationship	NOUN
ajrhss-2042	335	3	and	and	CCONJ
ajrhss-2042	335	4	customer	customer	NOUN
ajrhss-2042	335	5	satisfaction	satisfaction	NOUN
ajrhss-2042	335	6	of	of	ADP
ajrhss-2042	335	7	fast	fast	ADJ
ajrhss-2042	335	8	food	food	NOUN
ajrhss-2042	335	9	restaurants	restaurant	NOUN
ajrhss-2042	335	10	in	in	ADP
ajrhss-2042	335	11	port	port	NOUN
ajrhss-2042	335	12	harcourt	harcourt	PROPN
ajrhss-2042	335	13	.	.	PUNCT
ajrhss-2042	336	1	american	american	PROPN
ajrhss-2042	336	2	journal	journal	PROPN
ajrhss-2042	336	3	of	of	ADP
ajrhss-2042	336	4	economics	economic	NOUN
ajrhss-2042	336	5	and	and	CCONJ
ajrhss-2042	336	6	business	business	NOUN
ajrhss-2042	336	7	management	management	NOUN
ajrhss-2042	336	8	,	,	PUNCT
ajrhss-2042	336	9	4(3	4(3	NUM
ajrhss-2042	336	10	)	)	PUNCT
ajrhss-2042	336	11	,	,	PUNCT
ajrhss-2042	336	12	105	105	NUM
ajrhss-2042	336	13	-	-	SYM
ajrhss-2042	336	14	122	122	NUM
ajrhss-2042	336	15	.	.	PUNCT
ajrhss-2042	337	1	2	2	NUM
ajrhss-2042	337	2	.	.	X
ajrhss-2042	337	3	aksoy	aksoy	PROPN
ajrhss-2042	337	4	,	,	PUNCT
ajrhss-2042	337	5	ş	ş	X
ajrhss-2042	337	6	.	.	PROPN
ajrhss-2042	337	7	,	,	PUNCT
ajrhss-2042	337	8	&	&	CCONJ
ajrhss-2042	337	9	kervan	kervan	PROPN
ajrhss-2042	337	10	,	,	PUNCT
ajrhss-2042	337	11	s.	s.	PROPN
ajrhss-2042	337	12	c.	c.	PROPN
ajrhss-2042	337	13	(	(	PUNCT
ajrhss-2042	337	14	2015	2015	NUM
ajrhss-2042	337	15	)	)	PUNCT
ajrhss-2042	337	16	.	.	PUNCT
ajrhss-2042	338	1	the	the	DET
ajrhss-2042	338	2	impact	impact	NOUN
ajrhss-2042	338	3	of	of	ADP
ajrhss-2042	338	4	event	event	NOUN
ajrhss-2042	338	5	waiting	wait	VERB
ajrhss-2042	338	6	experience	experience	NOUN
ajrhss-2042	338	7	on	on	ADP
ajrhss-2042	338	8	satisfaction	satisfaction	NOUN
ajrhss-2042	338	9	and	and	CCONJ
ajrhss-2042	338	10	loyalty	loyalty	NOUN
ajrhss-2042	338	11	.	.	PUNCT
ajrhss-2042	339	1	service	service	NOUN
ajrhss-2042	339	2	business	business	NOUN
ajrhss-2042	339	3	,	,	PUNCT
ajrhss-2042	339	4	9(4	9(4	NUM
ajrhss-2042	339	5	)	)	PUNCT
ajrhss-2042	339	6	,	,	PUNCT
ajrhss-2042	339	7	731	731	NUM
ajrhss-2042	339	8	-	-	SYM
ajrhss-2042	339	9	751	751	NUM
ajrhss-2042	339	10	3	3	NUM
ajrhss-2042	339	11	.	.	PUNCT
ajrhss-2042	339	12	aline	aline	PROPN
ajrhss-2042	339	13	,	,	PUNCT
ajrhss-2042	339	14	m.	m.	NOUN
ajrhss-2042	339	15	,	,	PUNCT
ajrhss-2042	339	16	irechukwu	irechukwu	PROPN
ajrhss-2042	339	17	,	,	PUNCT
ajrhss-2042	339	18	e.	e.	PROPN
ajrhss-2042	339	19	n.	n.	PROPN
ajrhss-2042	339	20	,	,	PUNCT
ajrhss-2042	339	21	&	&	CCONJ
ajrhss-2042	339	22	henry	henry	PROPN
ajrhss-2042	339	23	,	,	PUNCT
ajrhss-2042	339	24	o.	o.	PROPN
ajrhss-2042	339	25	j.	j.	PROPN
ajrhss-2042	339	26	(	(	PUNCT
ajrhss-2042	339	27	2019	2019	NUM
ajrhss-2042	339	28	)	)	PUNCT
ajrhss-2042	339	29	.	.	PUNCT
ajrhss-2042	340	1	effect	effect	NOUN
ajrhss-2042	340	2	of	of	ADP
ajrhss-2042	340	3	strategic	strategic	ADJ
ajrhss-2042	340	4	positioning	positioning	NOUN
ajrhss-2042	340	5	on	on	ADP
ajrhss-2042	340	6	organizational	organizational	ADJ
ajrhss-2042	340	7	performance	performance	NOUN
ajrhss-2042	340	8	of	of	ADP
ajrhss-2042	340	9	independent	independent	ADJ
ajrhss-2042	340	10	power	power	NOUN
ajrhss-2042	340	11	producers	producer	NOUN
ajrhss-2042	340	12	in	in	ADP
ajrhss-2042	340	13	rwanda	rwanda	PROPN
ajrhss-2042	340	14	:	:	PUNCT
ajrhss-2042	340	15	a	a	DET
ajrhss-2042	340	16	case	case	NOUN
ajrhss-2042	340	17	study	study	NOUN
ajrhss-2042	340	18	of	of	ADP
ajrhss-2042	340	19	selected	select	VERB
ajrhss-2042	340	20	ipps	ipp	NOUN
ajrhss-2042	340	21	.	.	PUNCT
ajrhss-2042	341	1	european	european	PROPN
ajrhss-2042	341	2	journal	journal	PROPN
ajrhss-2042	341	3	of	of	ADP
ajrhss-2042	341	4	business	business	NOUN
ajrhss-2042	341	5	and	and	CCONJ
ajrhss-2042	341	6	management	management	NOUN
ajrhss-2042	341	7	research	research	NOUN
ajrhss-2042	341	8	,	,	PUNCT
ajrhss-2042	341	9	4(5	4(5	PROPN
ajrhss-2042	341	10	)	)	PUNCT
ajrhss-2042	341	11	.	.	PUNCT
ajrhss-2042	342	1	american	american	PROPN
ajrhss-2042	342	2	journal	journal	PROPN
ajrhss-2042	342	3	of	of	ADP
ajrhss-2042	342	4	research	research	NOUN
ajrhss-2042	342	5	in	in	ADP
ajrhss-2042	342	6	humanities	humanity	NOUN
ajrhss-2042	342	7	and	and	CCONJ
ajrhss-2042	342	8	social	social	ADJ
ajrhss-2042	342	9	sciences	science	NOUN
ajrhss-2042	342	10	volume	volume	NOUN
ajrhss-2042	342	11	8	8	NUM
ajrhss-2042	342	12	,	,	PUNCT
ajrhss-2042	342	13	jan	jan	PROPN
ajrhss-2042	342	14	.	.	PROPN
ajrhss-2042	342	15	,	,	PUNCT
ajrhss-2042	342	16	2023	2023	NUM
ajrhss-2042	342	17	p	p	NOUN
ajrhss-2042	342	18	a	a	DET
ajrhss-2042	342	19	g	g	NOUN
ajrhss-2042	342	20	e	e	NOUN
ajrhss-2042	342	21	|	|	ADV
ajrhss-2042	342	22	115	115	NUM
ajrhss-2042	342	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	342	24	4	4	NUM
ajrhss-2042	342	25	.	.	PUNCT
ajrhss-2042	342	26	asawo	asawo	NOUN
ajrhss-2042	342	27	,	,	PUNCT
ajrhss-2042	342	28	s.	s.	PROPN
ajrhss-2042	342	29	p.	p.	PROPN
ajrhss-2042	342	30	(	(	PUNCT
ajrhss-2042	342	31	2015	2015	NUM
ajrhss-2042	342	32	)	)	PUNCT
ajrhss-2042	342	33	.	.	PUNCT
ajrhss-2042	343	1	research	research	NOUN
ajrhss-2042	343	2	methodology	methodology	NOUN
ajrhss-2042	343	3	,	,	PUNCT
ajrhss-2042	343	4	data	data	VERB
ajrhss-2042	343	5	analysis	analysis	NOUN
ajrhss-2042	343	6	using	use	VERB
ajrhss-2042	343	7	software	software	NOUN
ajrhss-2042	343	8	and	and	CCONJ
ajrhss-2042	343	9	data	datum	NOUN
ajrhss-2042	343	10	interpretation	interpretation	NOUN
ajrhss-2042	343	11	.	.	PUNCT
ajrhss-2042	344	1	proceedings	proceeding	NOUN
ajrhss-2042	344	2	of	of	ADP
ajrhss-2042	344	3	workshop	workshop	NOUN
ajrhss-2042	344	4	on	on	ADP
ajrhss-2042	344	5	‘	'	PUNCT
ajrhss-2042	344	6	cultivating	cultivate	VERB
ajrhss-2042	344	7	research	research	NOUN
ajrhss-2042	344	8	culture	culture	NOUN
ajrhss-2042	344	9	for	for	ADP
ajrhss-2042	344	10	academic	academic	ADJ
ajrhss-2042	344	11	excellence	excellence	NOUN
ajrhss-2042	344	12	’	'	PUNCT
ajrhss-2042	344	13	;	;	PUNCT
ajrhss-2042	344	14	faculty	faculty	NOUN
ajrhss-2042	344	15	of	of	ADP
ajrhss-2042	344	16	management	management	NOUN
ajrhss-2042	344	17	sciences	science	NOUN
ajrhss-2042	344	18	seminar	seminar	NOUN
ajrhss-2042	344	19	series	series	NOUN
ajrhss-2042	344	20	(	(	PUNCT
ajrhss-2042	344	21	1	1	NUM
ajrhss-2042	344	22	)	)	PUNCT
ajrhss-2042	344	23	,	,	PUNCT
ajrhss-2042	344	24	university	university	NOUN
ajrhss-2042	344	25	of	of	ADP
ajrhss-2042	344	26	port	port	NOUN
ajrhss-2042	344	27	harcourt	harcourt	PROPN
ajrhss-2042	344	28	.	.	PUNCT
ajrhss-2042	345	1	5	5	NUM
ajrhss-2042	345	2	.	.	X
ajrhss-2042	345	3	bagozzi	bagozzi	PROPN
ajrhss-2042	345	4	,	,	PUNCT
ajrhss-2042	345	5	r.	r.	PROPN
ajrhss-2042	345	6	p.	p.	PROPN
ajrhss-2042	345	7	,	,	PUNCT
ajrhss-2042	345	8	yi	yi	PROPN
ajrhss-2042	345	9	,	,	PUNCT
ajrhss-2042	345	10	y.	y.	PROPN
ajrhss-2042	345	11	,	,	PUNCT
ajrhss-2042	345	12	&	&	CCONJ
ajrhss-2042	345	13	phillips	phillips	PROPN
ajrhss-2042	345	14	,	,	PUNCT
ajrhss-2042	345	15	l.	l.	PROPN
ajrhss-2042	345	16	w.	w.	PROPN
ajrhss-2042	345	17	(	(	PUNCT
ajrhss-2042	345	18	1991	1991	NUM
ajrhss-2042	345	19	)	)	PUNCT
ajrhss-2042	345	20	.	.	PUNCT
ajrhss-2042	346	1	assessing	assess	VERB
ajrhss-2042	346	2	construct	construct	VERB
ajrhss-2042	346	3	validity	validity	NOUN
ajrhss-2042	346	4	in	in	ADP
ajrhss-2042	346	5	organizational	organizational	ADJ
ajrhss-2042	346	6	research.administrative	research.administrative	ADJ
ajrhss-2042	346	7	science	science	NOUN
ajrhss-2042	346	8	quarterly	quarterly	ADJ
ajrhss-2042	346	9	,	,	PUNCT
ajrhss-2042	346	10	36(3	36(3	NUM
ajrhss-2042	346	11	)	)	PUNCT
ajrhss-2042	346	12	,	,	PUNCT
ajrhss-2042	346	13	421	421	NUM
ajrhss-2042	346	14	-	-	SYM
ajrhss-2042	346	15	458	458	NUM
ajrhss-2042	346	16	.	.	PUNCT
ajrhss-2042	347	1	retrieved	retrieve	VERB
ajrhss-2042	347	2	from	from	ADP
ajrhss-2042	347	3	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co	PROPN
ajrhss-2042	347	4	%	%	NOUN
ajrhss-2042	347	5	3b2	3b2	NUM
ajrhss-2042	347	6	-	-	SYM
ajrhss-2042	347	7	8	8	NUM
ajrhss-2042	347	8	6	6	NUM
ajrhss-2042	347	9	.	.	PUNCT
ajrhss-2042	348	1	bertsimas	bertsimas	PROPN
ajrhss-2042	348	2	,	,	PUNCT
ajrhss-2042	348	3	d.	d.	PROPN
ajrhss-2042	348	4	,	,	PUNCT
ajrhss-2042	348	5	&	&	CCONJ
ajrhss-2042	348	6	nakazato	nakazato	PROPN
ajrhss-2042	348	7	,	,	PUNCT
ajrhss-2042	348	8	h.	h.	PROPN
ajrhss-2042	348	9	(	(	PUNCT
ajrhss-2042	348	10	2020	2020	NUM
ajrhss-2042	348	11	)	)	PUNCT
ajrhss-2042	348	12	.	.	PUNCT
ajrhss-2042	349	1	queueing	queue	VERB
ajrhss-2042	349	2	models	model	NOUN
ajrhss-2042	349	3	in	in	ADP
ajrhss-2042	349	4	fast	fast	ADJ
ajrhss-2042	349	5	food	food	NOUN
ajrhss-2042	349	6	restaurants	restaurant	NOUN
ajrhss-2042	349	7	:	:	PUNCT
ajrhss-2042	349	8	dynamic	dynamic	ADJ
ajrhss-2042	349	9	menu	menu	NOUN
ajrhss-2042	349	10	pricing	pricing	NOUN
ajrhss-2042	349	11	,	,	PUNCT
ajrhss-2042	349	12	ordering	order	VERB
ajrhss-2042	349	13	behavior	behavior	NOUN
ajrhss-2042	349	14	and	and	CCONJ
ajrhss-2042	349	15	throughput	throughput	NOUN
ajrhss-2042	349	16	predictions	prediction	NOUN
ajrhss-2042	349	17	.	.	PUNCT
ajrhss-2042	350	1	operations	operation	NOUN
ajrhss-2042	350	2	research	research	NOUN
ajrhss-2042	350	3	,	,	PUNCT
ajrhss-2042	350	4	68(3	68(3	PROPN
ajrhss-2042	350	5	)	)	PUNCT
ajrhss-2042	350	6	,	,	PUNCT
ajrhss-2042	350	7	705	705	NUM
ajrhss-2042	350	8	-	-	SYM
ajrhss-2042	350	9	724	724	NUM
ajrhss-2042	350	10	.	.	PUNCT
ajrhss-2042	351	1	7	7	X
ajrhss-2042	351	2	.	.	X
ajrhss-2042	351	3	bhat	bhat	PROPN
ajrhss-2042	351	4	,	,	PUNCT
ajrhss-2042	351	5	u.	u.	PROPN
ajrhss-2042	351	6	n.	n.	PROPN
ajrhss-2042	351	7	,	,	PUNCT
ajrhss-2042	351	8	&	&	CCONJ
ajrhss-2042	351	9	kisher	kisher	PROPN
ajrhss-2042	351	10	,	,	PUNCT
ajrhss-2042	351	11	t.	t.	PROPN
ajrhss-2042	351	12	s.	s.	PROPN
ajrhss-2042	351	13	(	(	PUNCT
ajrhss-2042	351	14	1987	1987	NUM
ajrhss-2042	351	15	)	)	PUNCT
ajrhss-2042	351	16	.	.	PUNCT
ajrhss-2042	352	1	queueing	queue	VERB
ajrhss-2042	352	2	models	model	NOUN
ajrhss-2042	352	3	for	for	ADP
ajrhss-2042	352	4	computer	computer	NOUN
ajrhss-2042	352	5	and	and	CCONJ
ajrhss-2042	352	6	communication	communication	NOUN
ajrhss-2042	352	7	systems	system	NOUN
ajrhss-2042	352	8	.	.	PUNCT
ajrhss-2042	353	1	queueing	queue	VERB
ajrhss-2042	353	2	systems	system	NOUN
ajrhss-2042	353	3	,	,	PUNCT
ajrhss-2042	353	4	2(3	2(3	NUM
ajrhss-2042	353	5	)	)	PUNCT
ajrhss-2042	353	6	,	,	PUNCT
ajrhss-2042	353	7	185	185	NUM
ajrhss-2042	353	8	-	-	SYM
ajrhss-2042	353	9	203	203	NUM
ajrhss-2042	353	10	.	.	PUNCT
ajrhss-2042	353	11	8	8	NUM
ajrhss-2042	353	12	.	.	PUNCT
ajrhss-2042	353	13	brodie	brodie	PROPN
ajrhss-2042	353	14	,	,	PUNCT
ajrhss-2042	353	15	r.	r.	PROPN
ajrhss-2042	353	16	j.	j.	PROPN
ajrhss-2042	353	17	,	,	PUNCT
ajrhss-2042	353	18	ilic	ilic	PROPN
ajrhss-2042	353	19	,	,	PUNCT
ajrhss-2042	353	20	a.	a.	NOUN
ajrhss-2042	353	21	,	,	PUNCT
ajrhss-2042	353	22	juric	juric	PROPN
ajrhss-2042	353	23	,	,	PUNCT
ajrhss-2042	353	24	b.	b.	PROPN
ajrhss-2042	353	25	,	,	PUNCT
ajrhss-2042	353	26	&	&	CCONJ
ajrhss-2042	353	27	hollebeek	hollebeek	PROPN
ajrhss-2042	353	28	,	,	PUNCT
ajrhss-2042	353	29	l.	l.	PROPN
ajrhss-2042	353	30	(	(	PUNCT
ajrhss-2042	353	31	2013	2013	NUM
ajrhss-2042	353	32	)	)	PUNCT
ajrhss-2042	353	33	.	.	PUNCT
ajrhss-2042	354	1	consumer	consumer	NOUN
ajrhss-2042	354	2	engagement	engagement	NOUN
ajrhss-2042	354	3	in	in	ADP
ajrhss-2042	354	4	a	a	DET
ajrhss-2042	354	5	virtual	virtual	ADJ
ajrhss-2042	354	6	brand	brand	NOUN
ajrhss-2042	354	7	community	community	NOUN
ajrhss-2042	354	8	:	:	PUNCT
ajrhss-2042	354	9	an	an	DET
ajrhss-2042	354	10	exploratory	exploratory	ADJ
ajrhss-2042	354	11	analysis	analysis	NOUN
ajrhss-2042	354	12	.	.	PUNCT
ajrhss-2042	355	1	journal	journal	PROPN
ajrhss-2042	355	2	of	of	ADP
ajrhss-2042	355	3	business	business	NOUN
ajrhss-2042	355	4	research	research	NOUN
ajrhss-2042	355	5	,	,	PUNCT
ajrhss-2042	355	6	66(1	66(1	NOUN
ajrhss-2042	355	7	)	)	PUNCT
ajrhss-2042	355	8	,	,	PUNCT
ajrhss-2042	355	9	105	105	NUM
ajrhss-2042	355	10	-	-	SYM
ajrhss-2042	355	11	114	114	NUM
ajrhss-2042	355	12	.	.	PUNCT
ajrhss-2042	356	1	9	9	X
ajrhss-2042	356	2	.	.	X
ajrhss-2042	356	3	brown	brown	PROPN
ajrhss-2042	356	4	,	,	PUNCT
ajrhss-2042	356	5	g.	g.	PROPN
ajrhss-2042	356	6	,	,	PUNCT
ajrhss-2042	356	7	&	&	CCONJ
ajrhss-2042	356	8	turley	turley	PROPN
ajrhss-2042	356	9	,	,	PUNCT
ajrhss-2042	356	10	d.	d.	PROPN
ajrhss-2042	356	11	(	(	PUNCT
ajrhss-2042	356	12	2016	2016	NUM
ajrhss-2042	356	13	)	)	PUNCT
ajrhss-2042	356	14	.	.	PUNCT
ajrhss-2042	357	1	customer	customer	NOUN
ajrhss-2042	357	2	experience	experience	NOUN
ajrhss-2042	357	3	and	and	CCONJ
ajrhss-2042	357	4	staff	staff	NOUN
ajrhss-2042	357	5	competence	competence	NOUN
ajrhss-2042	357	6	in	in	ADP
ajrhss-2042	357	7	consume	consume	PROPN
ajrhss-2042	357	8	services	service	NOUN
ajrhss-2042	357	9	.	.	PUNCT
ajrhss-2042	358	1	journal	journal	PROPN
ajrhss-2042	358	2	of	of	ADP
ajrhss-2042	358	3	services	service	NOUN
ajrhss-2042	358	4	marketing	marketing	NOUN
ajrhss-2042	358	5	,	,	PUNCT
ajrhss-2042	358	6	30(2	30(2	NUM
ajrhss-2042	358	7	)	)	PUNCT
ajrhss-2042	358	8	,	,	PUNCT
ajrhss-2042	358	9	183	183	NUM
ajrhss-2042	358	10	-	-	SYM
ajrhss-2042	358	11	196	196	NUM
ajrhss-2042	358	12	.	.	PUNCT
ajrhss-2042	359	1	doi	doi	NOUN
ajrhss-2042	359	2	:	:	PUNCT
ajrhss-2042	359	3	10.1108	10.1108	NUM
ajrhss-2042	359	4	/	/	SYM
ajrhss-2042	359	5	jsm-03	jsm-03	PROPN
ajrhss-2042	359	6	-	-	PUNCT
ajrhss-2042	359	7	2015	2015	NUM
ajrhss-2042	359	8	-	-	SYM
ajrhss-2042	359	9	0095	0095	NUM
ajrhss-2042	359	10	10	10	NUM
ajrhss-2042	359	11	.	.	PUNCT
ajrhss-2042	360	1	chen	chen	PROPN
ajrhss-2042	360	2	,	,	PUNCT
ajrhss-2042	360	3	s.	s.	PROPN
ajrhss-2042	360	4	,	,	PUNCT
ajrhss-2042	360	5	&	&	CCONJ
ajrhss-2042	360	6	shen	shen	PROPN
ajrhss-2042	360	7	,	,	PUNCT
ajrhss-2042	360	8	l.	l.	PROPN
ajrhss-2042	360	9	(	(	PUNCT
ajrhss-2042	360	10	2018	2018	NUM
ajrhss-2042	360	11	)	)	PUNCT
ajrhss-2042	360	12	.	.	PUNCT
ajrhss-2042	361	1	waiting	wait	VERB
ajrhss-2042	361	2	-	-	PUNCT
ajrhss-2042	361	3	line	line	NOUN
ajrhss-2042	361	4	management	management	NOUN
ajrhss-2042	361	5	in	in	ADP
ajrhss-2042	361	6	the	the	DET
ajrhss-2042	361	7	service	service	NOUN
ajrhss-2042	361	8	industry	industry	NOUN
ajrhss-2042	361	9	:	:	PUNCT
ajrhss-2042	361	10	an	an	DET
ajrhss-2042	361	11	exploratory	exploratory	ADJ
ajrhss-2042	361	12	analysis	analysis	NOUN
ajrhss-2042	361	13	.	.	PUNCT
ajrhss-2042	362	1	journal	journal	PROPN
ajrhss-2042	362	2	of	of	ADP
ajrhss-2042	362	3	business	business	NOUN
ajrhss-2042	362	4	research	research	NOUN
ajrhss-2042	362	5	,	,	PUNCT
ajrhss-2042	362	6	66(1	66(1	NOUN
ajrhss-2042	362	7	)	)	PUNCT
ajrhss-2042	362	8	,	,	PUNCT
ajrhss-2042	362	9	105	105	NUM
ajrhss-2042	362	10	-	-	SYM
ajrhss-2042	362	11	114	114	NUM
ajrhss-2042	362	12	.	.	PUNCT
ajrhss-2042	363	1	11	11	NUM
ajrhss-2042	363	2	.	.	PUNCT
ajrhss-2042	364	1	dabholkar	dabholkar	PROPN
ajrhss-2042	364	2	,	,	PUNCT
ajrhss-2042	364	3	p.a	p.a	PROPN
ajrhss-2042	364	4	.	.	PROPN
ajrhss-2042	364	5	,	,	PUNCT
ajrhss-2042	364	6	2015	2015	NUM
ajrhss-2042	364	7	.	.	PUNCT
ajrhss-2042	365	1	how	how	SCONJ
ajrhss-2042	365	2	to	to	PART
ajrhss-2042	365	3	improve	improve	VERB
ajrhss-2042	365	4	perceived	perceive	VERB
ajrhss-2042	365	5	service	service	NOUN
ajrhss-2042	365	6	quality	quality	NOUN
ajrhss-2042	365	7	by	by	ADP
ajrhss-2042	365	8	increasing	increase	VERB
ajrhss-2042	365	9	customer	customer	NOUN
ajrhss-2042	365	10	participation	participation	NOUN
ajrhss-2042	365	11	.	.	PUNCT
ajrhss-2042	366	1	in	in	ADP
ajrhss-2042	366	2	proceedings	proceeding	NOUN
ajrhss-2042	366	3	of	of	ADP
ajrhss-2042	366	4	the	the	DET
ajrhss-2042	366	5	1990	1990	NUM
ajrhss-2042	366	6	academy	academy	NOUN
ajrhss-2042	366	7	of	of	ADP
ajrhss-2042	366	8	marketing	marketing	NOUN
ajrhss-2042	366	9	science	science	NOUN
ajrhss-2042	366	10	(	(	PUNCT
ajrhss-2042	366	11	ams	am	NOUN
ajrhss-2042	366	12	)	)	PUNCT
ajrhss-2042	366	13	annual	annual	ADJ
ajrhss-2042	366	14	conference	conference	NOUN
ajrhss-2042	366	15	,	,	PUNCT
ajrhss-2042	366	16	483	483	NUM
ajrhss-2042	366	17	-	-	SYM
ajrhss-2042	366	18	487	487	NUM
ajrhss-2042	366	19	.	.	PUNCT
ajrhss-2042	366	20	12	12	NUM
ajrhss-2042	366	21	.	.	PUNCT
ajrhss-2042	366	22	daily	daily	PROPN
ajrhss-2042	366	23	trust	trust	PROPN
ajrhss-2042	366	24	(	(	PUNCT
ajrhss-2042	366	25	2017	2017	NUM
ajrhss-2042	366	26	)	)	PUNCT
ajrhss-2042	366	27	.	.	PUNCT
ajrhss-2042	367	1	why	why	SCONJ
ajrhss-2042	367	2	fast	fast	ADJ
ajrhss-2042	367	3	food	food	NOUN
ajrhss-2042	367	4	shops	shop	NOUN
ajrhss-2042	367	5	are	be	AUX
ajrhss-2042	367	6	closing	close	VERB
ajrhss-2042	367	7	in	in	ADP
ajrhss-2042	367	8	rivers	river	NOUN
ajrhss-2042	367	9	.	.	PUNCT
ajrhss-2042	368	1	why	why	SCONJ
ajrhss-2042	368	2	fast	fast	ADJ
ajrhss-2042	368	3	food	food	NOUN
ajrhss-2042	368	4	shops	shop	NOUN
ajrhss-2042	368	5	are	be	AUX
ajrhss-2042	368	6	closing	close	VERB
ajrhss-2042	368	7	in	in	ADP
ajrhss-2042	368	8	rivers	river	NOUN
ajrhss-2042	368	9	daily	daily	PROPN
ajrhss-2042	368	10	trust	trust	PROPN
ajrhss-2042	368	11	13	13	NUM
ajrhss-2042	368	12	.	.	PUNCT
ajrhss-2042	369	1	davis	davis	PROPN
ajrhss-2042	369	2	,	,	PUNCT
ajrhss-2042	369	3	m.	m.	PROPN
ajrhss-2042	369	4	h.	h.	PROPN
ajrhss-2042	369	5	(	(	PUNCT
ajrhss-2042	369	6	1996	1996	NUM
ajrhss-2042	369	7	)	)	PUNCT
ajrhss-2042	369	8	.	.	PUNCT
ajrhss-2042	370	1	empathy	empathy	NOUN
ajrhss-2042	370	2	:	:	PUNCT
ajrhss-2042	370	3	a	a	DET
ajrhss-2042	370	4	social	social	ADJ
ajrhss-2042	370	5	psychological	psychological	ADJ
ajrhss-2042	370	6	approach	approach	NOUN
ajrhss-2042	370	7	.	.	PUNCT
ajrhss-2042	371	1	westview	westview	PROPN
ajrhss-2042	371	2	press	press	PROPN
ajrhss-2042	371	3	.	.	PUNCT
ajrhss-2042	372	1	14	14	NUM
ajrhss-2042	372	2	.	.	PUNCT
ajrhss-2042	373	1	dube	dube	PROPN
ajrhss-2042	373	2	,	,	PUNCT
ajrhss-2042	373	3	l.	l.	PROPN
ajrhss-2042	373	4	,	,	PUNCT
ajrhss-2042	373	5	&	&	CCONJ
ajrhss-2042	373	6	renaghan	renaghan	PROPN
ajrhss-2042	373	7	,	,	PUNCT
ajrhss-2042	373	8	l.	l.	PROPN
ajrhss-2042	373	9	m.	m.	PROPN
ajrhss-2042	373	10	(	(	PUNCT
ajrhss-2042	373	11	2018	2018	NUM
ajrhss-2042	373	12	)	)	PUNCT
ajrhss-2042	373	13	.	.	PUNCT
ajrhss-2042	374	1	service	service	NOUN
ajrhss-2042	374	2	employees	employee	NOUN
ajrhss-2042	374	3	and	and	CCONJ
ajrhss-2042	374	4	customer	customer	NOUN
ajrhss-2042	374	5	loyalty	loyalty	NOUN
ajrhss-2042	374	6	:	:	PUNCT
ajrhss-2042	374	7	the	the	DET
ajrhss-2042	374	8	role	role	NOUN
ajrhss-2042	374	9	of	of	ADP
ajrhss-2042	374	10	competence	competence	NOUN
ajrhss-2042	374	11	and	and	CCONJ
ajrhss-2042	374	12	communication	communication	NOUN
ajrhss-2042	374	13	.	.	PUNCT
ajrhss-2042	375	1	journal	journal	PROPN
ajrhss-2042	375	2	of	of	ADP
ajrhss-2042	375	3	services	service	NOUN
ajrhss-2042	375	4	marketing	marketing	NOUN
ajrhss-2042	375	5	,	,	PUNCT
ajrhss-2042	375	6	32(2	32(2	NUM
ajrhss-2042	375	7	)	)	PUNCT
ajrhss-2042	375	8	,	,	PUNCT
ajrhss-2042	375	9	144	144	NUM
ajrhss-2042	375	10	-	-	SYM
ajrhss-2042	375	11	156	156	NUM
ajrhss-2042	375	12	.	.	PUNCT
ajrhss-2042	376	1	doi	doi	NOUN
ajrhss-2042	376	2	:	:	PUNCT
ajrhss-2042	376	3	10.1108	10.1108	NUM
ajrhss-2042	376	4	/	/	SYM
ajrhss-2042	376	5	jsm-04	jsm-04	PROPN
ajrhss-2042	376	6	-	-	PUNCT
ajrhss-2042	376	7	2017	2017	NUM
ajrhss-2042	376	8	-	-	SYM
ajrhss-2042	376	9	0163	0163	NUM
ajrhss-2042	376	10	15	15	NUM
ajrhss-2042	376	11	.	.	PUNCT
ajrhss-2042	377	1	ejiogu	ejiogu	NOUN
ajrhss-2042	377	2	,	,	PUNCT
ajrhss-2042	377	3	i.	i.	PROPN
ajrhss-2042	377	4	,	,	PUNCT
ajrhss-2042	377	5	chima	chima	PROPN
ajrhss-2042	377	6	,	,	PUNCT
ajrhss-2042	377	7	t.	t.	PROPN
ajrhss-2042	377	8	&	&	CCONJ
ajrhss-2042	377	9	chimaobi	chimaobi	PROPN
ajrhss-2042	377	10	,	,	PUNCT
ajrhss-2042	377	11	i.	i.	PROPN
ajrhss-2042	377	12	(	(	PUNCT
ajrhss-2042	377	13	2024	2024	NUM
ajrhss-2042	377	14	)	)	PUNCT
ajrhss-2042	377	15	.	.	PUNCT
ajrhss-2042	378	1	competitive	competitive	ADJ
ajrhss-2042	378	2	positioning	positioning	NOUN
ajrhss-2042	378	3	on	on	ADP
ajrhss-2042	378	4	customer	customer	NOUN
ajrhss-2042	378	5	satisfaction	satisfaction	NOUN
ajrhss-2042	378	6	of	of	ADP
ajrhss-2042	378	7	fast	fast	ADJ
ajrhss-2042	378	8	food	food	NOUN
ajrhss-2042	378	9	firms	firm	NOUN
ajrhss-2042	378	10	in	in	ADP
ajrhss-2042	378	11	river	river	NOUN
ajrhss-2042	378	12	state	state	NOUN
ajrhss-2042	378	13	.	.	PUNCT
ajrhss-2042	379	1	international	international	ADJ
ajrhss-2042	379	2	journal	journal	PROPN
ajrhss-2042	379	3	of	of	ADP
ajrhss-2042	379	4	management	management	NOUN
ajrhss-2042	379	5	and	and	CCONJ
ajrhss-2042	379	6	marketing	marketing	NOUN
ajrhss-2042	379	7	systems	system	NOUN
ajrhss-2042	379	8	,	,	PUNCT
ajrhss-2042	379	9	14(11	14(11	NUM
ajrhss-2042	379	10	)	)	PUNCT
ajrhss-2042	379	11	,	,	PUNCT
ajrhss-2042	379	12	1	1	NUM
ajrhss-2042	379	13	-	-	SYM
ajrhss-2042	379	14	15	15	NUM
ajrhss-2042	379	15	.	.	PUNCT
ajrhss-2042	379	16	16	16	NUM
ajrhss-2042	379	17	.	.	PUNCT
ajrhss-2042	380	1	erlang	erlang	PROPN
ajrhss-2042	380	2	,	,	PUNCT
ajrhss-2042	380	3	a.	a.	PROPN
ajrhss-2042	380	4	k.	k.	PROPN
ajrhss-2042	380	5	(	(	PUNCT
ajrhss-2042	380	6	1909	1909	NUM
ajrhss-2042	380	7	)	)	PUNCT
ajrhss-2042	380	8	.	.	PUNCT
ajrhss-2042	381	1	the	the	DET
ajrhss-2042	381	2	theory	theory	NOUN
ajrhss-2042	381	3	of	of	ADP
ajrhss-2042	381	4	probabilities	probability	NOUN
ajrhss-2042	381	5	and	and	CCONJ
ajrhss-2042	381	6	telephone	telephone	NOUN
ajrhss-2042	381	7	conversations	conversation	NOUN
ajrhss-2042	381	8	.	.	PUNCT
ajrhss-2042	382	1	nyt	nyt	PROPN
ajrhss-2042	382	2	tidsskrift	tidsskrift	PROPN
ajrhss-2042	382	3	for	for	ADP
ajrhss-2042	382	4	matematik	matematik	NOUN
ajrhss-2042	382	5	(	(	PUNCT
ajrhss-2042	382	6	b	b	NOUN
ajrhss-2042	382	7	)	)	PUNCT
ajrhss-2042	382	8	,	,	PUNCT
ajrhss-2042	382	9	20	20	NUM
ajrhss-2042	382	10	,	,	PUNCT
ajrhss-2042	382	11	33	33	NUM
ajrhss-2042	382	12	-	-	SYM
ajrhss-2042	382	13	39	39	NUM
ajrhss-2042	382	14	.	.	PUNCT
ajrhss-2042	383	1	17	17	NUM
ajrhss-2042	383	2	.	.	PUNCT
ajrhss-2042	383	3	ezema	ezema	NOUN
ajrhss-2042	383	4	-	-	PUNCT
ajrhss-2042	383	5	kalu	kalu	PROPN
ajrhss-2042	383	6	,	,	PUNCT
ajrhss-2042	383	7	n.	n.	PROPN
ajrhss-2042	383	8	b.	b.	PROPN
ajrhss-2042	383	9	&	&	CCONJ
ajrhss-2042	383	10	onuoha	onuoha	PROPN
ajrhss-2042	383	11	a.	a.	PROPN
ajrhss-2042	383	12	o.	o.	PROPN
ajrhss-2042	383	13	(	(	PUNCT
ajrhss-2042	383	14	2022	2022	NUM
ajrhss-2042	383	15	)	)	PUNCT
ajrhss-2042	383	16	.	.	PUNCT
ajrhss-2042	384	1	social	social	ADJ
ajrhss-2042	384	2	media	medium	NOUN
ajrhss-2042	384	3	adoption	adoption	NOUN
ajrhss-2042	384	4	and	and	CCONJ
ajrhss-2042	384	5	customer	customer	NOUN
ajrhss-2042	384	6	satisfaction	satisfaction	NOUN
ajrhss-2042	384	7	in	in	ADP
ajrhss-2042	384	8	the	the	DET
ajrhss-2042	384	9	fast	fast	ADJ
ajrhss-2042	384	10	-	-	PUNCT
ajrhss-2042	384	11	food	food	NOUN
ajrhss-2042	384	12	firms	firm	NOUN
ajrhss-2042	384	13	in	in	ADP
ajrhss-2042	384	14	south	south	PROPN
ajrhss-2042	384	15	-	-	PUNCT
ajrhss-2042	384	16	south	south	NOUN
ajrhss-2042	384	17	nigeria	nigeria	PROPN
ajrhss-2042	384	18	.	.	PUNCT
ajrhss-2042	385	1	international	international	ADJ
ajrhss-2042	385	2	journal	journal	PROPN
ajrhss-2042	385	3	of	of	ADP
ajrhss-2042	385	4	advanced	advanced	ADJ
ajrhss-2042	385	5	academic	academic	NOUN
ajrhss-2042	385	6	,	,	PUNCT
ajrhss-2042	385	7	8(11	8(11	NUM
ajrhss-2042	385	8	)	)	PUNCT
ajrhss-2042	385	9	,	,	PUNCT
ajrhss-2042	385	10	86	86	NUM
ajrhss-2042	385	11	-	-	SYM
ajrhss-2042	385	12	104	104	NUM
ajrhss-2042	385	13	.	.	PUNCT
ajrhss-2042	386	1	18	18	NUM
ajrhss-2042	386	2	.	.	X
ajrhss-2042	386	3	füller	füller	PROPN
ajrhss-2042	386	4	,	,	PUNCT
ajrhss-2042	386	5	j.	j.	PROPN
ajrhss-2042	386	6	,	,	PUNCT
ajrhss-2042	386	7	mühlbacher	mühlbacher	PROPN
ajrhss-2042	386	8	,	,	PUNCT
ajrhss-2042	386	9	h.	h.	NOUN
ajrhss-2042	386	10	,	,	PUNCT
ajrhss-2042	386	11	matzler	matzler	NOUN
ajrhss-2042	386	12	,	,	PUNCT
ajrhss-2042	386	13	k.	k.	PROPN
ajrhss-2042	386	14	,	,	PUNCT
ajrhss-2042	386	15	&	&	CCONJ
ajrhss-2042	386	16	jawecki	jawecki	PROPN
ajrhss-2042	386	17	,	,	PUNCT
ajrhss-2042	386	18	g.	g.	PROPN
ajrhss-2042	386	19	(	(	PUNCT
ajrhss-2042	386	20	2009	2009	NUM
ajrhss-2042	386	21	)	)	PUNCT
ajrhss-2042	386	22	.	.	PUNCT
ajrhss-2042	387	1	consumer	consumer	NOUN
ajrhss-2042	387	2	empowerment	empowerment	NOUN
ajrhss-2042	387	3	through	through	ADP
ajrhss-2042	387	4	internet	internet	NOUN
ajrhss-2042	387	5	-	-	PUNCT
ajrhss-2042	387	6	based	base	VERB
ajrhss-2042	387	7	co	co	NOUN
ajrhss-2042	387	8	-	-	NOUN
ajrhss-2042	387	9	creation	creation	NOUN
ajrhss-2042	387	10	.	.	PUNCT
ajrhss-2042	388	1	journal	journal	NOUN
ajrhss-2042	388	2	of	of	ADP
ajrhss-2042	388	3	management	management	NOUN
ajrhss-2042	388	4	information	information	NOUN
ajrhss-2042	388	5	systems	system	NOUN
ajrhss-2042	388	6	,	,	PUNCT
ajrhss-2042	388	7	26(3	26(3	NUM
ajrhss-2042	388	8	)	)	PUNCT
ajrhss-2042	388	9	,	,	PUNCT
ajrhss-2042	388	10	71	71	NUM
ajrhss-2042	388	11	-	-	SYM
ajrhss-2042	388	12	102	102	NUM
ajrhss-2042	388	13	.	.	X
ajrhss-2042	388	14	19	19	NUM
ajrhss-2042	388	15	.	.	X
ajrhss-2042	389	1	gross	gross	PROPN
ajrhss-2042	389	2	,	,	PUNCT
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ajrhss-2042	389	4	,	,	PUNCT
ajrhss-2042	389	5	&	&	CCONJ
ajrhss-2042	389	6	carl	carl	PROPN
ajrhss-2042	389	7	,	,	PUNCT
ajrhss-2042	389	8	h.	h.	PROPN
ajrhss-2042	389	9	m.	m.	PROPN
ajrhss-2042	389	10	(	(	PUNCT
ajrhss-2042	389	11	2019	2019	NUM
ajrhss-2042	389	12	)	)	PUNCT
ajrhss-2042	389	13	.	.	PUNCT
ajrhss-2042	390	1	fundamentals	fundamental	NOUN
ajrhss-2042	390	2	of	of	ADP
ajrhss-2042	390	3	queueing	queue	VERB
ajrhss-2042	390	4	theory	theory	NOUN
ajrhss-2042	390	5	(	(	PUNCT
ajrhss-2042	390	6	3rd	3rd	ADJ
ajrhss-2042	390	7	ed	ed	NOUN
ajrhss-2042	390	8	.	.	PUNCT
ajrhss-2042	390	9	)	)	PUNCT
ajrhss-2042	390	10	.	.	PUNCT
ajrhss-2042	391	1	john	john	PROPN
ajrhss-2042	391	2	wiley	wiley	PROPN
ajrhss-2042	391	3	&	&	CCONJ
ajrhss-2042	391	4	sons	son	NOUN
ajrhss-2042	391	5	.	.	PUNCT
ajrhss-2042	392	1	20	20	NUM
ajrhss-2042	392	2	.	.	X
ajrhss-2042	393	1	gross	gross	PROPN
ajrhss-2042	393	2	,	,	PUNCT
ajrhss-2042	393	3	d.	d.	PROPN
ajrhss-2042	393	4	,	,	PUNCT
ajrhss-2042	393	5	&	&	CCONJ
ajrhss-2042	393	6	harris	harris	PROPN
ajrhss-2042	393	7	,	,	PUNCT
ajrhss-2042	393	8	c.	c.	PROPN
ajrhss-2042	393	9	m.	m.	NOUN
ajrhss-2042	393	10	(	(	PUNCT
ajrhss-2042	393	11	1998	1998	NUM
ajrhss-2042	393	12	)	)	PUNCT
ajrhss-2042	393	13	.	.	PUNCT
ajrhss-2042	394	1	fundamentals	fundamental	NOUN
ajrhss-2042	394	2	of	of	ADP
ajrhss-2042	394	3	queueing	queue	VERB
ajrhss-2042	394	4	theory	theory	NOUN
ajrhss-2042	394	5	(	(	PUNCT
ajrhss-2042	394	6	3rd	3rd	ADJ
ajrhss-2042	394	7	ed	ed	NOUN
ajrhss-2042	394	8	.	.	PUNCT
ajrhss-2042	394	9	)	)	PUNCT
ajrhss-2042	394	10	.	.	PUNCT
ajrhss-2042	395	1	john	john	PROPN
ajrhss-2042	395	2	wiley	wiley	PROPN
ajrhss-2042	395	3	&	&	CCONJ
ajrhss-2042	395	4	sons	son	NOUN
ajrhss-2042	395	5	.	.	PUNCT
ajrhss-2042	396	1	21	21	NUM
ajrhss-2042	396	2	.	.	PUNCT
ajrhss-2042	397	1	guerreiro	guerreiro	PROPN
ajrhss-2042	397	2	,	,	PUNCT
ajrhss-2042	397	3	j.	j.	PROPN
ajrhss-2042	397	4	,	,	PUNCT
ajrhss-2042	397	5	barros	barros	PROPN
ajrhss-2042	397	6	,	,	PUNCT
ajrhss-2042	397	7	c.	c.	PROPN
ajrhss-2042	397	8	p.	p.	PROPN
ajrhss-2042	397	9	,	,	PUNCT
ajrhss-2042	397	10	&	&	CCONJ
ajrhss-2042	397	11	machado	machado	PROPN
ajrhss-2042	397	12	,	,	PUNCT
ajrhss-2042	397	13	m.	m.	PROPN
ajrhss-2042	397	14	j.	j.	PROPN
ajrhss-2042	397	15	(	(	PUNCT
ajrhss-2042	397	16	2021	2021	NUM
ajrhss-2042	397	17	)	)	PUNCT
ajrhss-2042	397	18	.	.	PUNCT
ajrhss-2042	398	1	fast	fast	ADJ
ajrhss-2042	398	2	-	-	PUNCT
ajrhss-2042	398	3	food	food	NOUN
ajrhss-2042	398	4	restaurants	restaurant	NOUN
ajrhss-2042	398	5	:	:	PUNCT
ajrhss-2042	398	6	analysis	analysis	NOUN
ajrhss-2042	398	7	of	of	ADP
ajrhss-2042	398	8	efficiency	efficiency	NOUN
ajrhss-2042	398	9	,	,	PUNCT
ajrhss-2042	398	10	customer	customer	NOUN
ajrhss-2042	398	11	satisfaction	satisfaction	NOUN
ajrhss-2042	398	12	,	,	PUNCT
ajrhss-2042	398	13	and	and	CCONJ
ajrhss-2042	398	14	waiting	wait	VERB
ajrhss-2042	398	15	time	time	NOUN
ajrhss-2042	398	16	.	.	PUNCT
ajrhss-2042	399	1	journal	journal	NOUN
ajrhss-2042	399	2	of	of	ADP
ajrhss-2042	399	3	foodservice	foodservice	NOUN
ajrhss-2042	399	4	business	business	NOUN
ajrhss-2042	399	5	research	research	NOUN
ajrhss-2042	399	6	,	,	PUNCT
ajrhss-2042	399	7	24(1	24(1	NUM
ajrhss-2042	399	8	)	)	PUNCT
ajrhss-2042	399	9	,	,	PUNCT
ajrhss-2042	399	10	58	58	NUM
ajrhss-2042	399	11	-	-	SYM
ajrhss-2042	399	12	78	78	NUM
ajrhss-2042	399	13	.	.	PUNCT
ajrhss-2042	400	1	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	PROPN
ajrhss-2042	400	2	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	http://links.jstor.org/sci?=00018392%2899109%2936%3a3%3c421%3aacvior%3e2.0.co%3b2-8	PROPN
ajrhss-2042	400	3	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	VERB
ajrhss-2042	400	4	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	https://dailytrust.com/why-fast-food-shops-are-closing-in-rivers/	PROPN
ajrhss-2042	400	5	american	american	ADJ
ajrhss-2042	400	6	journal	journal	PROPN
ajrhss-2042	400	7	of	of	ADP
ajrhss-2042	400	8	research	research	NOUN
ajrhss-2042	400	9	in	in	ADP
ajrhss-2042	400	10	humanities	humanity	NOUN
ajrhss-2042	400	11	and	and	CCONJ
ajrhss-2042	400	12	social	social	ADJ
ajrhss-2042	400	13	sciences	science	NOUN
ajrhss-2042	400	14	volume	volume	NOUN
ajrhss-2042	400	15	8	8	NUM
ajrhss-2042	400	16	,	,	PUNCT
ajrhss-2042	400	17	jan	jan	PROPN
ajrhss-2042	400	18	.	.	PROPN
ajrhss-2042	400	19	,	,	PUNCT
ajrhss-2042	400	20	2023	2023	NUM
ajrhss-2042	400	21	p	p	NOUN
ajrhss-2042	400	22	a	a	DET
ajrhss-2042	400	23	g	g	NOUN
ajrhss-2042	400	24	e	e	NOUN
ajrhss-2042	400	25	|	|	ADV
ajrhss-2042	400	26	116	116	NUM
ajrhss-2042	400	27	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-2042	400	28	22	22	NUM
ajrhss-2042	400	29	.	.	PUNCT
ajrhss-2042	401	1	gupta	gupta	PROPN
ajrhss-2042	401	2	,	,	PUNCT
ajrhss-2042	401	3	s.	s.	PROPN
ajrhss-2042	401	4	,	,	PUNCT
ajrhss-2042	401	5	&	&	CCONJ
ajrhss-2042	401	6	jain	jain	PROPN
ajrhss-2042	401	7	,	,	PUNCT
ajrhss-2042	401	8	a.	a.	PROPN
ajrhss-2042	401	9	k.	k.	PROPN
ajrhss-2042	401	10	(	(	PUNCT
ajrhss-2042	401	11	2014	2014	NUM
ajrhss-2042	401	12	)	)	PUNCT
ajrhss-2042	401	13	.	.	PUNCT
ajrhss-2042	402	1	production	production	NOUN
ajrhss-2042	402	2	and	and	CCONJ
ajrhss-2042	402	3	operations	operation	NOUN
ajrhss-2042	402	4	management	management	NOUN
ajrhss-2042	402	5	.	.	PUNCT
ajrhss-2042	403	1	mcgraw	mcgraw	PROPN
ajrhss-2042	403	2	-	-	PUNCT
ajrhss-2042	403	3	hill	hill	NOUN
ajrhss-2042	403	4	education	education	NOUN
ajrhss-2042	403	5	.	.	PUNCT
ajrhss-2042	404	1	23	23	NUM
ajrhss-2042	404	2	.	.	PUNCT
ajrhss-2042	405	1	hair	hair	NOUN
ajrhss-2042	405	2	,	,	PUNCT
ajrhss-2042	405	3	j.	j.	PROPN
ajrhss-2042	405	4	f.	f.	PROPN
ajrhss-2042	405	5	,	,	PUNCT
ajrhss-2042	405	6	black	black	PROPN
ajrhss-2042	405	7	,	,	PUNCT
ajrhss-2042	405	8	w.	w.	PROPN
ajrhss-2042	405	9	c.	c.	PROPN
ajrhss-2042	405	10	,	,	PUNCT
ajrhss-2042	405	11	babin	babin	PROPN
ajrhss-2042	405	12	,	,	PUNCT
ajrhss-2042	405	13	b.	b.	PROPN
ajrhss-2042	405	14	j.	j.	PROPN
ajrhss-2042	405	15	,	,	PUNCT
ajrhss-2042	405	16	&	&	CCONJ
ajrhss-2042	405	17	anderson	anderson	PROPN
ajrhss-2042	405	18	,	,	PUNCT
ajrhss-2042	405	19	r.	r.	PROPN
ajrhss-2042	405	20	e.	e.	PROPN
ajrhss-2042	405	21	(	(	PUNCT
ajrhss-2042	405	22	2010	2010	NUM
ajrhss-2042	405	23	)	)	PUNCT
ajrhss-2042	405	24	.	.	PUNCT
ajrhss-2042	406	1	multivariate	multivariate	NOUN
ajrhss-2042	406	2	data	datum	NOUN
ajrhss-2042	406	3	analysis	analysis	NOUN
ajrhss-2042	406	4	:	:	PUNCT
ajrhss-2042	406	5	a	a	DET
ajrhss-2042	406	6	global	global	ADJ
ajrhss-2042	406	7	perspective	perspective	NOUN
ajrhss-2042	406	8	(	(	PUNCT
ajrhss-2042	406	9	7th	7th	ADJ
ajrhss-2042	406	10	ed	ed	NOUN
ajrhss-2042	406	11	.	.	PUNCT
ajrhss-2042	406	12	)	)	PUNCT
ajrhss-2042	406	13	.	.	PUNCT
ajrhss-2042	407	1	pearson	pearson	PROPN
ajrhss-2042	407	2	education	education	PROPN
ajrhss-2042	407	3	international	international	PROPN
ajrhss-2042	407	4	.	.	PUNCT
ajrhss-2042	408	1	24	24	NUM
ajrhss-2042	408	2	.	.	PUNCT
ajrhss-2042	408	3	hair	hair	NOUN
ajrhss-2042	408	4	,	,	PUNCT
ajrhss-2042	408	5	j.	j.	PROPN
ajrhss-2042	408	6	f.	f.	PROPN
ajrhss-2042	408	7	,	,	PUNCT
ajrhss-2042	408	8	hult	hult	PROPN
ajrhss-2042	408	9	,	,	PUNCT
ajrhss-2042	408	10	g.	g.	PROPN
ajrhss-2042	408	11	t.m	t.m	PROPN
ajrhss-2042	408	12	.	.	PROPN
ajrhss-2042	408	13	,	,	PUNCT
ajrhss-2042	408	14	ringle	ringle	PROPN
ajrhss-2042	408	15	,	,	PUNCT
ajrhss-2042	408	16	c.	c.	PROPN
ajrhss-2042	408	17	m.	m.	PROPN
ajrhss-2042	408	18	,	,	PUNCT
ajrhss-2042	408	19	&	&	CCONJ
ajrhss-2042	408	20	sartedt	sartedt	PROPN
ajrhss-2042	408	21	,	,	PUNCT
ajrhss-2042	408	22	m.	m.	NOUN
ajrhss-2042	408	23	(	(	PUNCT
ajrhss-2042	408	24	2014	2014	NUM
ajrhss-2042	408	25	)	)	PUNCT
ajrhss-2042	408	26	.	.	PUNCT
ajrhss-2042	409	1	a	a	DET
ajrhss-2042	409	2	primer	primer	NOUN
ajrhss-2042	409	3	on	on	ADP
ajrhss-2042	409	4	partial	partial	ADJ
ajrhss-2042	409	5	least	least	ADJ
ajrhss-2042	409	6	squares	square	NOUN
ajrhss-2042	409	7	structural	structural	ADJ
ajrhss-2042	409	8	equation	equation	NOUN
ajrhss-2042	409	9	modelling	modelling	NOUN
ajrhss-2042	409	10	.	.	PUNCT
ajrhss-2042	410	1	thousand	thousand	NUM
ajrhss-2042	410	2	oaks	oak	NOUN
ajrhss-2042	410	3	,	,	PUNCT
ajrhss-2042	410	4	ca	can	AUX
ajrhss-2042	410	5	:	:	PUNCT
ajrhss-2042	410	6	sage	sage	VERB
ajrhss-2042	410	7	.	.	PUNCT
ajrhss-2042	411	1	25	25	NUM
ajrhss-2042	411	2	.	.	PUNCT
ajrhss-2042	412	1	hillier	hilli	ADJ
ajrhss-2042	412	2	,	,	PUNCT
ajrhss-2042	412	3	f.	f.	PROPN
ajrhss-2042	412	4	s.	s.	PROPN
ajrhss-2042	412	5	,	,	PUNCT
ajrhss-2042	412	6	&	&	CCONJ
ajrhss-2042	412	7	lieberman	lieberman	PROPN
ajrhss-2042	412	8	,	,	PUNCT
ajrhss-2042	412	9	g.	g.	PROPN
ajrhss-2042	412	10	j.	j.	PROPN
ajrhss-2042	412	11	(	(	PUNCT
ajrhss-2042	412	12	2014	2014	NUM
ajrhss-2042	412	13	)	)	PUNCT
ajrhss-2042	412	14	.	.	PUNCT
ajrhss-2042	413	1	introduction	introduction	NOUN
ajrhss-2042	413	2	to	to	ADP
ajrhss-2042	413	3	operations	operation	NOUN
ajrhss-2042	413	4	research	research	NOUN
ajrhss-2042	413	5	(	(	PUNCT
ajrhss-2042	413	6	10th	10th	ADJ
ajrhss-2042	413	7	ed	ed	NOUN
ajrhss-2042	413	8	.	.	PUNCT
ajrhss-2042	413	9	)	)	PUNCT
ajrhss-2042	413	10	.	.	PUNCT
ajrhss-2042	414	1	mcgrawhill	mcgrawhill	ADJ
ajrhss-2042	414	2	education	education	NOUN
ajrhss-2042	414	3	.	.	PUNCT
ajrhss-2042	415	1	26	26	NUM
ajrhss-2042	415	2	.	.	PUNCT
ajrhss-2042	415	3	hollebeek	hollebeek	NOUN
ajrhss-2042	415	4	,	,	PUNCT
ajrhss-2042	415	5	l.	l.	PROPN
ajrhss-2042	415	6	d.	d.	PROPN
ajrhss-2042	415	7	(	(	PUNCT
ajrhss-2042	415	8	2011	2011	NUM
ajrhss-2042	415	9	)	)	PUNCT
ajrhss-2042	415	10	.	.	PUNCT
ajrhss-2042	416	1	exploring	explore	VERB
ajrhss-2042	416	2	customer	customer	NOUN
ajrhss-2042	416	3	brand	brand	NOUN
ajrhss-2042	416	4	engagement	engagement	NOUN
ajrhss-2042	416	5	:	:	PUNCT
ajrhss-2042	416	6	definition	definition	NOUN
ajrhss-2042	416	7	and	and	CCONJ
ajrhss-2042	416	8	themes	theme	NOUN
ajrhss-2042	416	9	.	.	PUNCT
ajrhss-2042	417	1	journal	journal	NOUN
ajrhss-2042	417	2	of	of	ADP
ajrhss-2042	417	3	strategic	strategic	ADJ
ajrhss-2042	417	4	marketing	marketing	NOUN
ajrhss-2042	417	5	,	,	PUNCT
ajrhss-2042	417	6	19(7	19(7	PROPN
ajrhss-2042	417	7	)	)	PUNCT
ajrhss-2042	417	8	,	,	PUNCT
ajrhss-2042	417	9	555	555	NUM
ajrhss-2042	417	10	-	-	SYM
ajrhss-2042	417	11	573	573	NUM
ajrhss-2042	417	12	.	.	NOUN
ajrhss-2042	417	13	27	27	NUM
ajrhss-2042	417	14	.	.	PUNCT
ajrhss-2042	418	1	hollebeek	hollebeek	NOUN
ajrhss-2042	418	2	,	,	PUNCT
ajrhss-2042	418	3	l.	l.	PROPN
ajrhss-2042	418	4	d.	d.	PROPN
ajrhss-2042	418	5	,	,	PUNCT
ajrhss-2042	418	6	glynn	glynn	PROPN
ajrhss-2042	418	7	,	,	PUNCT
ajrhss-2042	418	8	m.	m.	NOUN
ajrhss-2042	418	9	s.	s.	PROPN
ajrhss-2042	418	10	,	,	PUNCT
ajrhss-2042	418	11	&	&	CCONJ
ajrhss-2042	418	12	brodie	brodie	PROPN
ajrhss-2042	418	13	,	,	PUNCT
ajrhss-2042	418	14	r.	r.	PROPN
ajrhss-2042	418	15	j.	j.	PROPN
ajrhss-2042	418	16	(	(	PUNCT
ajrhss-2042	418	17	2014	2014	NUM
ajrhss-2042	418	18	)	)	PUNCT
ajrhss-2042	418	19	.	.	PUNCT
ajrhss-2042	419	1	consumer	consumer	NOUN
ajrhss-2042	419	2	brand	brand	NOUN
ajrhss-2042	419	3	engagement	engagement	NOUN
ajrhss-2042	419	4	in	in	ADP
ajrhss-2042	419	5	social	social	ADJ
ajrhss-2042	419	6	media	medium	NOUN
ajrhss-2042	419	7	:	:	PUNCT
ajrhss-2042	419	8	conceptualization	conceptualization	NOUN
ajrhss-2042	419	9	,	,	PUNCT
ajrhss-2042	419	10	scale	scale	NOUN
ajrhss-2042	419	11	development	development	NOUN
ajrhss-2042	419	12	and	and	CCONJ
ajrhss-2042	419	13	validation	validation	NOUN
ajrhss-2042	419	14	.	.	PUNCT
ajrhss-2042	420	1	journal	journal	NOUN
ajrhss-2042	420	2	of	of	ADP
ajrhss-2042	420	3	interactive	interactive	ADJ
ajrhss-2042	420	4	marketing	marketing	NOUN
ajrhss-2042	420	5	,	,	PUNCT
ajrhss-2042	420	6	28(2	28(2	NUM
ajrhss-2042	420	7	)	)	PUNCT
ajrhss-2042	420	8	,	,	PUNCT
ajrhss-2042	420	9	149	149	NUM
ajrhss-2042	420	10	-	-	SYM
ajrhss-2042	420	11	165	165	NUM
ajrhss-2042	420	12	.	.	PUNCT
ajrhss-2042	420	13	28	28	NUM
ajrhss-2042	420	14	.	.	PUNCT
ajrhss-2042	421	1	homburg	homburg	PROPN
ajrhss-2042	421	2	,	,	PUNCT
ajrhss-2042	421	3	c.	c.	PROPN
ajrhss-2042	421	4	,	,	PUNCT
ajrhss-2042	421	5	wieseke	wieseke	PROPN
ajrhss-2042	421	6	,	,	PUNCT
ajrhss-2042	421	7	j.	j.	PROPN
ajrhss-2042	421	8	,	,	PUNCT
ajrhss-2042	421	9	&	&	CCONJ
ajrhss-2042	421	10	hoyer	hoyer	PROPN
ajrhss-2042	421	11	,	,	PUNCT
ajrhss-2042	421	12	w.	w.	PROPN
ajrhss-2042	421	13	d.	d.	PROPN
ajrhss-2042	421	14	(	(	PUNCT
ajrhss-2042	421	15	2009	2009	NUM
ajrhss-2042	421	16	)	)	PUNCT
ajrhss-2042	421	17	.	.	PUNCT
ajrhss-2042	422	1	social	social	ADJ
ajrhss-2042	422	2	identity	identity	NOUN
ajrhss-2042	422	3	and	and	CCONJ
ajrhss-2042	422	4	the	the	DET
ajrhss-2042	422	5	service	service	NOUN
ajrhss-2042	422	6	-	-	PUNCT
ajrhss-2042	422	7	profit	profit	NOUN
ajrhss-2042	422	8	chain	chain	NOUN
ajrhss-2042	422	9	.	.	PUNCT
ajrhss-2042	423	1	journal	journal	PROPN
ajrhss-2042	423	2	of	of	ADP
ajrhss-2042	423	3	marketing	marketing	NOUN
ajrhss-2042	423	4	,	,	PUNCT
ajrhss-2042	423	5	73(2	73(2	NUM
ajrhss-2042	423	6	)	)	PUNCT
ajrhss-2042	423	7	,	,	PUNCT
ajrhss-2042	423	8	38	38	NUM
ajrhss-2042	423	9	-	-	SYM
ajrhss-2042	423	10	54	54	NUM
ajrhss-2042	423	11	.	.	PUNCT
ajrhss-2042	423	12	29	29	NUM
ajrhss-2042	423	13	.	.	PUNCT
ajrhss-2042	424	1	horsfall	horsfall	PROPN
ajrhss-2042	424	2	,	,	PUNCT
ajrhss-2042	424	3	h.	h.	PROPN
ajrhss-2042	424	4	&	&	CCONJ
ajrhss-2042	424	5	didia	didia	PROPN
ajrhss-2042	424	6	,	,	PUNCT
ajrhss-2042	424	7	j.u.d	j.u.d	PROPN
ajrhss-2042	424	8	.	.	PUNCT
ajrhss-2042	424	9	(	(	PUNCT
ajrhss-2042	424	10	2020	2020	NUM
ajrhss-2042	424	11	)	)	PUNCT
ajrhss-2042	424	12	.	.	PUNCT
ajrhss-2042	425	1	product	product	NOUN
ajrhss-2042	425	2	quality	quality	NOUN
ajrhss-2042	425	3	and	and	CCONJ
ajrhss-2042	425	4	customer	customer	NOUN
ajrhss-2042	425	5	satisfaction	satisfaction	NOUN
ajrhss-2042	425	6	:	:	PUNCT
ajrhss-2042	425	7	a	a	DET
ajrhss-2042	425	8	study	study	NOUN
ajrhss-2042	425	9	of	of	ADP
ajrhss-2042	425	10	fast	fast	ADJ
ajrhss-2042	425	11	food	food	NOUN
ajrhss-2042	425	12	firms	firm	NOUN
ajrhss-2042	425	13	in	in	ADP
ajrhss-2042	425	14	rivers	river	NOUN
ajrhss-2042	425	15	state	state	PROPN
ajrhss-2042	425	16	of	of	ADP
ajrhss-2042	425	17	nigeria	nigeria	PROPN
ajrhss-2042	425	18	.	.	PUNCT
ajrhss-2042	426	1	international	international	PROPN
ajrhss-2042	426	2	academy	academy	PROPN
ajrhss-2042	426	3	journal	journal	PROPN
ajrhss-2042	426	4	of	of	ADP
ajrhss-2042	426	5	management	management	NOUN
ajrhss-2042	426	6	,	,	PUNCT
ajrhss-2042	426	7	marketing	marketing	NOUN
ajrhss-2042	426	8	and	and	CCONJ
ajrhss-2042	426	9	entrepreneurial	entrepreneurial	ADJ
ajrhss-2042	426	10	studies	study	NOUN
ajrhss-2042	426	11	,	,	PUNCT
ajrhss-2042	426	12	8(1	8(1	NOUN
ajrhss-2042	426	13	)	)	PUNCT
ajrhss-2042	426	14	,	,	PUNCT
ajrhss-2042	426	15	80	80	NUM
ajrhss-2042	426	16	-	-	SYM
ajrhss-2042	426	17	87	87	NUM
ajrhss-2042	426	18	.	.	PUNCT
ajrhss-2042	427	1	30	30	NUM
ajrhss-2042	427	2	.	.	PUNCT
ajrhss-2042	428	1	huang	huang	PROPN
ajrhss-2042	428	2	,	,	PUNCT
ajrhss-2042	428	3	c.	c.	PROPN
ajrhss-2042	428	4	l.	l.	PROPN
ajrhss-2042	428	5	,	,	PUNCT
ajrhss-2042	428	6	&	&	CCONJ
ajrhss-2042	428	7	chen	chen	PROPN
ajrhss-2042	428	8	,	,	PUNCT
ajrhss-2042	428	9	y.	y.	PROPN
ajrhss-2042	428	10	h.	h.	PROPN
ajrhss-2042	428	11	(	(	PUNCT
ajrhss-2042	428	12	2017	2017	NUM
ajrhss-2042	428	13	)	)	PUNCT
ajrhss-2042	428	14	.	.	PUNCT
ajrhss-2042	429	1	the	the	DET
ajrhss-2042	429	2	impact	impact	NOUN
ajrhss-2042	429	3	of	of	ADP
ajrhss-2042	429	4	online	online	ADJ
ajrhss-2042	429	5	shopping	shopping	NOUN
ajrhss-2042	429	6	waiting	waiting	NOUN
ajrhss-2042	429	7	time	time	NOUN
ajrhss-2042	429	8	and	and	CCONJ
ajrhss-2042	429	9	waiting	wait	VERB
ajrhss-2042	429	10	experience	experience	NOUN
ajrhss-2042	429	11	on	on	ADP
ajrhss-2042	429	12	customer	customer	NOUN
ajrhss-2042	429	13	satisfaction	satisfaction	NOUN
ajrhss-2042	429	14	and	and	CCONJ
ajrhss-2042	429	15	loyalty	loyalty	NOUN
ajrhss-2042	429	16	.	.	PUNCT
ajrhss-2042	430	1	international	international	ADJ
ajrhss-2042	430	2	journal	journal	PROPN
ajrhss-2042	430	3	of	of	ADP
ajrhss-2042	430	4	information	information	NOUN
ajrhss-2042	430	5	management	management	NOUN
ajrhss-2042	430	6	,	,	PUNCT
ajrhss-2042	430	7	37(1	37(1	NUM
ajrhss-2042	430	8	)	)	PUNCT
ajrhss-2042	430	9	,	,	PUNCT
ajrhss-2042	430	10	1	1	NUM
ajrhss-2042	430	11	-	-	SYM
ajrhss-2042	430	12	7	7	NUM
ajrhss-2042	430	13	.	.	NUM
ajrhss-2042	430	14	31	31	NUM
ajrhss-2042	430	15	.	.	PUNCT
ajrhss-2042	431	1	huang	huang	PROPN
ajrhss-2042	431	2	,	,	PUNCT
ajrhss-2042	431	3	s.	s.	PROPN
ajrhss-2042	431	4	(	(	PUNCT
ajrhss-2042	431	5	2019	2019	NUM
ajrhss-2042	431	6	)	)	PUNCT
ajrhss-2042	431	7	.	.	PUNCT
ajrhss-2042	432	1	an	an	DET
ajrhss-2042	432	2	empirical	empirical	ADJ
ajrhss-2042	432	3	study	study	NOUN
ajrhss-2042	432	4	of	of	ADP
ajrhss-2042	432	5	crowd	crowd	NOUN
ajrhss-2042	432	6	management	management	NOUN
ajrhss-2042	432	7	at	at	ADP
ajrhss-2042	432	8	large	large	ADJ
ajrhss-2042	432	9	-	-	PUNCT
ajrhss-2042	432	10	scale	scale	NOUN
ajrhss-2042	432	11	events	event	NOUN
ajrhss-2042	432	12	:	:	PUNCT
ajrhss-2042	432	13	a	a	DET
ajrhss-2042	432	14	case	case	NOUN
ajrhss-2042	432	15	of	of	ADP
ajrhss-2042	432	16	taipei	taipei	PROPN
ajrhss-2042	432	17	new	new	ADJ
ajrhss-2042	432	18	year	year	NOUN
ajrhss-2042	432	19	's	's	PART
ajrhss-2042	432	20	eve	eve	NOUN
ajrhss-2042	432	21	party	party	NOUN
ajrhss-2042	432	22	.	.	PUNCT
ajrhss-2042	433	1	sustainability	sustainability	NOUN
ajrhss-2042	433	2	,	,	PUNCT
ajrhss-2042	433	3	11(1	11(1	NUM
ajrhss-2042	433	4	)	)	PUNCT
ajrhss-2042	433	5	,	,	PUNCT
ajrhss-2042	433	6	219	219	NUM
ajrhss-2042	433	7	.	.	PUNCT
ajrhss-2042	433	8	32	32	NUM
ajrhss-2042	433	9	.	.	PUNCT
ajrhss-2042	434	1	hui	hui	PROPN
ajrhss-2042	434	2	,	,	PUNCT
ajrhss-2042	434	3	t.	t.	PROPN
ajrhss-2042	434	4	k.	k.	PROPN
ajrhss-2042	434	5	,	,	PUNCT
ajrhss-2042	434	6	au	au	PROPN
ajrhss-2042	434	7	,	,	PUNCT
ajrhss-2042	434	8	n.	n.	NOUN
ajrhss-2042	434	9	,	,	PUNCT
ajrhss-2042	434	10	&	&	CCONJ
ajrhss-2042	434	11	fock	fock	ADJ
ajrhss-2042	434	12	,	,	PUNCT
ajrhss-2042	434	13	h.	h.	PROPN
ajrhss-2042	434	14	(	(	PUNCT
ajrhss-2042	434	15	2012	2012	NUM
ajrhss-2042	434	16	)	)	PUNCT
ajrhss-2042	434	17	.	.	PUNCT
ajrhss-2042	435	1	effects	effect	NOUN
ajrhss-2042	435	2	of	of	ADP
ajrhss-2042	435	3	waiting	wait	VERB
ajrhss-2042	435	4	time	time	NOUN
ajrhss-2042	435	5	and	and	CCONJ
ajrhss-2042	435	6	waiting	wait	VERB
ajrhss-2042	435	7	environment	environment	NOUN
ajrhss-2042	435	8	on	on	ADP
ajrhss-2042	435	9	customers	customer	NOUN
ajrhss-2042	435	10	'	'	PART
ajrhss-2042	435	11	satisfaction	satisfaction	NOUN
ajrhss-2042	435	12	.	.	PUNCT
ajrhss-2042	436	1	european	european	ADJ
ajrhss-2042	436	2	journal	journal	PROPN
ajrhss-2042	436	3	of	of	ADP
ajrhss-2042	436	4	business	business	NOUN
ajrhss-2042	436	5	and	and	CCONJ
ajrhss-2042	436	6	management	management	NOUN
ajrhss-2042	436	7	,	,	PUNCT
ajrhss-2042	436	8	5(35	5(35	NUM
ajrhss-2042	436	9	)	)	PUNCT
ajrhss-2042	436	10	,	,	PUNCT
ajrhss-2042	436	11	90	90	NUM
ajrhss-2042	436	12	-	-	SYM
ajrhss-2042	436	13	96	96	NUM
ajrhss-2042	436	14	33	33	NUM
ajrhss-2042	436	15	.	.	PUNCT
ajrhss-2042	437	1	johnson	johnson	PROPN
ajrhss-2042	437	2	,	,	PUNCT
ajrhss-2042	437	3	e.	e.	PROPN
ajrhss-2042	437	4	,	,	PUNCT
ajrhss-2042	437	5	&	&	CCONJ
ajrhss-2042	437	6	neuhofer	neuhofer	PROPN
ajrhss-2042	437	7	,	,	PUNCT
ajrhss-2042	437	8	b.	b.	PROPN
ajrhss-2042	437	9	(	(	PUNCT
ajrhss-2042	437	10	2017	2017	NUM
ajrhss-2042	437	11	)	)	PUNCT
ajrhss-2042	437	12	.	.	PUNCT
ajrhss-2042	438	1	the	the	DET
ajrhss-2042	438	2	role	role	NOUN
ajrhss-2042	438	3	of	of	ADP
ajrhss-2042	438	4	emotions	emotion	NOUN
ajrhss-2042	438	5	in	in	ADP
ajrhss-2042	438	6	customer	customer	NOUN
ajrhss-2042	438	7	experience	experience	NOUN
ajrhss-2042	438	8	and	and	CCONJ
ajrhss-2042	438	9	satisfaction	satisfaction	NOUN
ajrhss-2042	438	10	with	with	ADP
ajrhss-2042	438	11	online	online	ADJ
ajrhss-2042	438	12	booking	booking	NOUN
ajrhss-2042	438	13	in	in	ADP
ajrhss-2042	438	14	the	the	DET
ajrhss-2042	438	15	event	event	NOUN
ajrhss-2042	438	16	industry	industry	NOUN
ajrhss-2042	438	17	.	.	PUNCT
ajrhss-2042	439	1	journal	journal	PROPN
ajrhss-2042	439	2	of	of	ADP
ajrhss-2042	439	3	destination	destination	NOUN
ajrhss-2042	439	4	marketing	marketing	NOUN
ajrhss-2042	439	5	&	&	CCONJ
ajrhss-2042	439	6	management	management	NOUN
ajrhss-2042	439	7	,	,	PUNCT
ajrhss-2042	439	8	6(3	6(3	NUM
ajrhss-2042	439	9	)	)	PUNCT
ajrhss-2042	439	10	,	,	PUNCT
ajrhss-2042	439	11	183	183	NUM
ajrhss-2042	439	12	-	-	SYM
ajrhss-2042	439	13	193	193	NUM
ajrhss-2042	439	14	.	.	PUNCT
ajrhss-2042	440	1	34	34	NUM
ajrhss-2042	440	2	.	.	PUNCT
ajrhss-2042	441	1	kamau	kamau	PROPN
ajrhss-2042	441	2	,	,	PUNCT
ajrhss-2042	441	3	g.	g.	PROPN
ajrhss-2042	441	4	w.	w.	PROPN
ajrhss-2042	441	5	(	(	PUNCT
ajrhss-2042	441	6	2012	2012	NUM
ajrhss-2042	441	7	)	)	PUNCT
ajrhss-2042	441	8	.	.	PUNCT
ajrhss-2042	442	1	waiting	wait	VERB
ajrhss-2042	442	2	-	-	PUNCT
ajrhss-2042	442	3	lines	line	NOUN
ajrhss-2042	442	4	management	management	NOUN
ajrhss-2042	442	5	and	and	CCONJ
ajrhss-2042	442	6	customer	customer	NOUN
ajrhss-2042	442	7	satisfaction	satisfaction	NOUN
ajrhss-2042	442	8	in	in	ADP
ajrhss-2042	442	9	commercial	commercial	ADJ
ajrhss-2042	442	10	banks	bank	NOUN
ajrhss-2042	442	11	in	in	ADP
ajrhss-2042	442	12	kenya	kenya	PROPN
ajrhss-2042	442	13	.	.	PUNCT
ajrhss-2042	443	1	msc	msc	PROPN
ajrhss-2042	443	2	dissertation	dissertation	PROPN
ajrhss-2042	443	3	,	,	PUNCT
ajrhss-2042	443	4	university	university	PROPN
ajrhss-2042	443	5	of	of	ADP
ajrhss-2042	443	6	nairobi	nairobi	PROPN
ajrhss-2042	443	7	,	,	PUNCT
ajrhss-2042	443	8	kenya	kenya	PROPN
ajrhss-2042	443	9	.	.	PUNCT
ajrhss-2042	444	1	35	35	NUM
ajrhss-2042	444	2	.	.	PUNCT
ajrhss-2042	445	1	kendall	kendall	PROPN
ajrhss-2042	445	2	,	,	PUNCT
ajrhss-2042	445	3	d.	d.	PROPN
ajrhss-2042	445	4	g.	g.	PROPN
ajrhss-2042	445	5	(	(	PUNCT
ajrhss-2042	445	6	1950	1950	NUM
ajrhss-2042	445	7	)	)	PUNCT
ajrhss-2042	445	8	.	.	PUNCT
ajrhss-2042	446	1	stochastic	stochastic	NOUN
ajrhss-2042	446	2	processes	process	NOUN
ajrhss-2042	446	3	occurring	occur	VERB
ajrhss-2042	446	4	in	in	ADP
ajrhss-2042	446	5	the	the	DET
ajrhss-2042	446	6	theory	theory	NOUN
ajrhss-2042	446	7	of	of	ADP
ajrhss-2042	446	8	queues	queue	NOUN
ajrhss-2042	446	9	and	and	CCONJ
ajrhss-2042	446	10	their	their	PRON
ajrhss-2042	446	11	analysis	analysis	NOUN
ajrhss-2042	446	12	by	by	ADP
ajrhss-2042	446	13	the	the	DET
ajrhss-2042	446	14	method	method	NOUN
ajrhss-2042	446	15	of	of	ADP
ajrhss-2042	446	16	the	the	DET
ajrhss-2042	446	17	imbedded	imbed	VERB
ajrhss-2042	446	18	markov	markov	NOUN
ajrhss-2042	446	19	chain	chain	NOUN
ajrhss-2042	446	20	.	.	PUNCT
ajrhss-2042	447	1	the	the	DET
ajrhss-2042	447	2	annals	annal	NOUN
ajrhss-2042	447	3	of	of	ADP
ajrhss-2042	447	4	mathematical	mathematical	ADJ
ajrhss-2042	447	5	statistics	statistic	NOUN
ajrhss-2042	447	6	,	,	PUNCT
ajrhss-2042	447	7	21(3	21(3	NUM
ajrhss-2042	447	8	)	)	PUNCT
ajrhss-2042	447	9	,	,	PUNCT
ajrhss-2042	447	10	338354	338354	NUM
ajrhss-2042	447	11	.	.	PUNCT
ajrhss-2042	448	1	36	36	NUM
ajrhss-2042	448	2	.	.	PUNCT
ajrhss-2042	449	1	kendall	kendall	PROPN
ajrhss-2042	449	2	,	,	PUNCT
ajrhss-2042	449	3	d.g	d.g	PROPN
ajrhss-2042	449	4	.	.	PROPN
ajrhss-2042	449	5	(	(	PUNCT
ajrhss-2042	449	6	1953	1953	NUM
ajrhss-2042	449	7	)	)	PUNCT
ajrhss-2042	449	8	.	.	PUNCT
ajrhss-2042	450	1	"	"	PUNCT
ajrhss-2042	450	2	stochastic	stochastic	ADJ
ajrhss-2042	450	3	processes	process	NOUN
ajrhss-2042	450	4	occurring	occur	VERB
ajrhss-2042	450	5	in	in	ADP
ajrhss-2042	450	6	the	the	DET
ajrhss-2042	450	7	theory	theory	NOUN
ajrhss-2042	450	8	of	of	ADP
ajrhss-2042	450	9	queues	queue	NOUN
ajrhss-2042	450	10	and	and	CCONJ
ajrhss-2042	450	11	their	their	PRON
ajrhss-2042	450	12	analysis	analysis	NOUN
ajrhss-2042	450	13	by	by	ADP
ajrhss-2042	450	14	the	the	DET
ajrhss-2042	450	15	method	method	NOUN
ajrhss-2042	450	16	of	of	ADP
ajrhss-2042	450	17	the	the	DET
ajrhss-2042	450	18	imbedded	imbed	VERB
ajrhss-2042	450	19	markov	markov	NOUN
ajrhss-2042	450	20	chain	chain	NOUN
ajrhss-2042	450	21	.	.	PUNCT
ajrhss-2042	450	22	"	"	PUNCT
ajrhss-2042	451	1	the	the	DET
ajrhss-2042	451	2	annals	annal	NOUN
ajrhss-2042	451	3	of	of	ADP
ajrhss-2042	451	4	mathematical	mathematical	ADJ
ajrhss-2042	451	5	statistics	statistic	NOUN
ajrhss-2042	451	6	,	,	PUNCT
ajrhss-2042	451	7	24(3	24(3	NUM
ajrhss-2042	451	8	)	)	PUNCT
ajrhss-2042	451	9	,	,	PUNCT
ajrhss-2042	451	10	338	338	NUM
ajrhss-2042	451	11	-	-	SYM
ajrhss-2042	451	12	354	354	NUM
ajrhss-2042	451	13	.	.	PUNCT
ajrhss-2042	451	14	37	37	NUM
ajrhss-2042	451	15	.	.	PUNCT
ajrhss-2042	452	1	kim	kim	PROPN
ajrhss-2042	452	2	,	,	PUNCT
ajrhss-2042	452	3	h.	h.	PROPN
ajrhss-2042	452	4	,	,	PUNCT
ajrhss-2042	452	5	&	&	CCONJ
ajrhss-2042	452	6	hyun	hyun	PROPN
ajrhss-2042	452	7	,	,	PUNCT
ajrhss-2042	452	8	s.	s.	PROPN
ajrhss-2042	452	9	s.	s.	PROPN
ajrhss-2042	452	10	(	(	PUNCT
ajrhss-2042	452	11	2018	2018	NUM
ajrhss-2042	452	12	)	)	PUNCT
ajrhss-2042	452	13	.	.	PUNCT
ajrhss-2042	453	1	queue	queue	NOUN
ajrhss-2042	453	2	line	line	NOUN
ajrhss-2042	453	3	management	management	NOUN
ajrhss-2042	453	4	and	and	CCONJ
ajrhss-2042	453	5	customer	customer	NOUN
ajrhss-2042	453	6	satisfaction	satisfaction	NOUN
ajrhss-2042	453	7	:	:	PUNCT
ajrhss-2042	453	8	evidence	evidence	NOUN
ajrhss-2042	453	9	from	from	ADP
ajrhss-2042	453	10	a	a	DET
ajrhss-2042	453	11	water	water	NOUN
ajrhss-2042	453	12	park	park	NOUN
ajrhss-2042	453	13	.	.	PUNCT
ajrhss-2042	454	1	quick	quick	ADJ
ajrhss-2042	454	2	service	service	NOUN
ajrhss-2042	454	3	,	,	PUNCT
ajrhss-2042	454	4	22(5	22(5	NOUN
ajrhss-2042	454	5	)	)	PUNCT
ajrhss-2042	454	6	,	,	PUNCT
ajrhss-2042	454	7	725	725	NUM
ajrhss-2042	454	8	-	-	SYM
ajrhss-2042	454	9	737	737	NUM
ajrhss-2042	454	10	.	.	PUNCT
ajrhss-2042	454	11	38	38	NUM
ajrhss-2042	454	12	.	.	PUNCT
ajrhss-2042	455	1	kim	kim	PROPN
ajrhss-2042	455	2	,	,	PUNCT
ajrhss-2042	455	3	s.	s.	PROPN
ajrhss-2042	455	4	h.	h.	PROPN
ajrhss-2042	455	5	,	,	PUNCT
ajrhss-2042	455	6	&	&	CCONJ
ajrhss-2042	455	7	yoon	yoon	PROPN
ajrhss-2042	455	8	,	,	PUNCT
ajrhss-2042	455	9	y.	y.	PROPN
ajrhss-2042	455	10	(	(	PUNCT
ajrhss-2042	455	11	2014	2014	NUM
ajrhss-2042	455	12	)	)	PUNCT
ajrhss-2042	455	13	.	.	PUNCT
ajrhss-2042	456	1	enhancing	enhance	VERB
ajrhss-2042	456	2	customer	customer	NOUN
ajrhss-2042	456	3	experience	experience	NOUN
ajrhss-2042	456	4	in	in	ADP
ajrhss-2042	456	5	service	service	NOUN
ajrhss-2042	456	6	encounters	encounter	NOUN
ajrhss-2042	456	7	:	:	PUNCT
ajrhss-2042	456	8	a	a	DET
ajrhss-2042	456	9	perspective	perspective	NOUN
ajrhss-2042	456	10	from	from	ADP
ajrhss-2042	456	11	queuing	queue	VERB
ajrhss-2042	456	12	theory	theory	NOUN
ajrhss-2042	456	13	.	.	PUNCT
ajrhss-2042	457	1	managing	manage	VERB
ajrhss-2042	457	2	service	service	NOUN
ajrhss-2042	457	3	quality	quality	NOUN
ajrhss-2042	457	4	:	:	PUNCT
ajrhss-2042	457	5	an	an	DET
ajrhss-2042	457	6	international	international	ADJ
ajrhss-2042	457	7	journal	journal	NOUN
ajrhss-2042	457	8	,	,	PUNCT
ajrhss-2042	457	9	24(1	24(1	NUM
ajrhss-2042	457	10	)	)	PUNCT
ajrhss-2042	457	11	,	,	PUNCT
ajrhss-2042	457	12	5	5	NUM
ajrhss-2042	457	13	23	23	NUM
ajrhss-2042	457	14	.	.	PUNCT
ajrhss-2042	458	1	https://doi.org/10.1108/msq-09-2013-0184	https://doi.org/10.1108/msq-09-2013-0184	ADP
ajrhss-2042	458	2	39	39	NUM
ajrhss-2042	458	3	.	.	PUNCT
ajrhss-2042	459	1	kim	kim	PROPN
ajrhss-2042	459	2	,	,	PUNCT
ajrhss-2042	459	3	y.	y.	PROPN
ajrhss-2042	459	4	,	,	PUNCT
ajrhss-2042	459	5	chon	chon	PROPN
ajrhss-2042	459	6	,	,	PUNCT
ajrhss-2042	459	7	k.	k.	PROPN
ajrhss-2042	459	8	,	,	PUNCT
ajrhss-2042	459	9	&	&	CCONJ
ajrhss-2042	459	10	reichel	reichel	PROPN
ajrhss-2042	459	11	,	,	PUNCT
ajrhss-2042	459	12	a.	a.	PROPN
ajrhss-2042	459	13	(	(	PUNCT
ajrhss-2042	459	14	2015	2015	NUM
ajrhss-2042	459	15	)	)	PUNCT
ajrhss-2042	459	16	.	.	PUNCT
ajrhss-2042	460	1	the	the	DET
ajrhss-2042	460	2	influence	influence	NOUN
ajrhss-2042	460	3	of	of	ADP
ajrhss-2042	460	4	event	event	NOUN
ajrhss-2042	460	5	quality	quality	NOUN
ajrhss-2042	460	6	on	on	ADP
ajrhss-2042	460	7	destination	destination	NOUN
ajrhss-2042	460	8	satisfaction	satisfaction	NOUN
ajrhss-2042	460	9	and	and	CCONJ
ajrhss-2042	460	10	loyalty	loyalty	NOUN
ajrhss-2042	460	11	:	:	PUNCT
ajrhss-2042	460	12	the	the	DET
ajrhss-2042	460	13	case	case	NOUN
ajrhss-2042	460	14	of	of	ADP
ajrhss-2042	460	15	a	a	DET
ajrhss-2042	460	16	small	small	ADJ
ajrhss-2042	460	17	-	-	PUNCT
ajrhss-2042	460	18	scale	scale	NOUN
ajrhss-2042	460	19	sporting	sporting	NOUN
ajrhss-2042	460	20	event	event	NOUN
ajrhss-2042	460	21	.	.	PUNCT
ajrhss-2042	461	1	journal	journal	PROPN
ajrhss-2042	461	2	of	of	ADP
ajrhss-2042	461	3	travel	travel	NOUN
ajrhss-2042	461	4	research	research	NOUN
ajrhss-2042	461	5	,	,	PUNCT
ajrhss-2042	461	6	54(2	54(2	NUM
ajrhss-2042	461	7	)	)	PUNCT
ajrhss-2042	461	8	,	,	PUNCT
ajrhss-2042	461	9	212	212	NUM
ajrhss-2042	461	10	-	-	SYM
ajrhss-2042	461	11	226	226	NUM
ajrhss-2042	461	12	.	.	PUNCT
ajrhss-2042	462	1	american	american	PROPN
ajrhss-2042	462	2	journal	journal	PROPN
ajrhss-2042	462	3	of	of	ADP
ajrhss-2042	462	4	research	research	NOUN
ajrhss-2042	462	5	in	in	ADP
ajrhss-2042	462	6	humanities	humanity	NOUN
ajrhss-2042	462	7	and	and	CCONJ
ajrhss-2042	462	8	social	social	ADJ
ajrhss-2042	462	9	sciences	science	NOUN
ajrhss-2042	462	10	volume	volume	NOUN
ajrhss-2042	462	11	8	8	NUM
ajrhss-2042	462	12	,	,	PUNCT
ajrhss-2042	462	13	jan	jan	PROPN
ajrhss-2042	462	14	.	.	PROPN
ajrhss-2042	462	15	,	,	PUNCT
ajrhss-2042	462	16	2023	2023	NUM
ajrhss-2042	462	17	p	p	NOUN
ajrhss-2042	462	18	a	a	DET
ajrhss-2042	462	19	g	g	NOUN
ajrhss-2042	462	20	e	e	NOUN
ajrhss-2042	462	21	|	|	NOUN
ajrhss-2042	462	22	117	117	NUM
ajrhss-2042	462	23	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-2042	462	24	40	40	NUM
ajrhss-2042	462	25	.	.	PUNCT
ajrhss-2042	463	1	koole	koole	PROPN
ajrhss-2042	463	2	,	,	PUNCT
ajrhss-2042	463	3	g.	g.	PROPN
ajrhss-2042	463	4	,	,	PUNCT
ajrhss-2042	463	5	&	&	CCONJ
ajrhss-2042	463	6	mandelbaum	mandelbaum	PROPN
ajrhss-2042	463	7	,	,	PUNCT
ajrhss-2042	463	8	a.	a.	NOUN
ajrhss-2042	463	9	(	(	PUNCT
ajrhss-2042	463	10	2014	2014	NUM
ajrhss-2042	463	11	)	)	PUNCT
ajrhss-2042	463	12	.	.	PUNCT
ajrhss-2042	464	1	queues	queue	NOUN
ajrhss-2042	464	2	:	:	PUNCT
ajrhss-2042	464	3	an	an	DET
ajrhss-2042	464	4	introduction	introduction	NOUN
ajrhss-2042	464	5	to	to	ADP
ajrhss-2042	464	6	queueing	queue	VERB
ajrhss-2042	464	7	theory	theory	NOUN
ajrhss-2042	464	8	(	(	PUNCT
ajrhss-2042	464	9	2nd	2nd	ADJ
ajrhss-2042	464	10	ed	ed	NOUN
ajrhss-2042	464	11	.	.	PUNCT
ajrhss-2042	464	12	)	)	PUNCT
ajrhss-2042	464	13	.	.	PUNCT
ajrhss-2042	465	1	springer	springer	NOUN
ajrhss-2042	465	2	.	.	PUNCT
ajrhss-2042	466	1	41	41	NUM
ajrhss-2042	466	2	.	.	PUNCT
ajrhss-2042	466	3	kotler	kotler	NOUN
ajrhss-2042	466	4	,	,	PUNCT
ajrhss-2042	466	5	p.	p.	PROPN
ajrhss-2042	466	6	&	&	CCONJ
ajrhss-2042	466	7	armstrong	armstrong	PROPN
ajrhss-2042	466	8	,	,	PUNCT
ajrhss-2042	466	9	g.	g.	PROPN
ajrhss-2042	466	10	(	(	PUNCT
ajrhss-2042	466	11	2010	2010	NUM
ajrhss-2042	466	12	)	)	PUNCT
ajrhss-2042	466	13	.	.	PUNCT
ajrhss-2042	467	1	principles	principle	NOUN
ajrhss-2042	467	2	of	of	ADP
ajrhss-2042	467	3	marketing	marketing	NOUN
ajrhss-2042	467	4	.	.	PUNCT
ajrhss-2042	468	1	pearson	pearson	PROPN
ajrhss-2042	468	2	education	education	PROPN
ajrhss-2042	468	3	.	.	PUNCT
ajrhss-2042	469	1	42	42	NUM
ajrhss-2042	469	2	.	.	PUNCT
ajrhss-2042	470	1	kumar	kumar	PROPN
ajrhss-2042	470	2	,	,	PUNCT
ajrhss-2042	470	3	a.	a.	PROPN
ajrhss-2042	470	4	,	,	PUNCT
ajrhss-2042	470	5	&	&	CCONJ
ajrhss-2042	470	6	sridhar	sridhar	PROPN
ajrhss-2042	470	7	,	,	PUNCT
ajrhss-2042	470	8	v.	v.	PROPN
ajrhss-2042	470	9	(	(	PUNCT
ajrhss-2042	470	10	2016	2016	NUM
ajrhss-2042	470	11	)	)	PUNCT
ajrhss-2042	470	12	.	.	PUNCT
ajrhss-2042	471	1	a	a	DET
ajrhss-2042	471	2	study	study	NOUN
ajrhss-2042	471	3	of	of	ADP
ajrhss-2042	471	4	waiting	wait	VERB
ajrhss-2042	471	5	-	-	PUNCT
ajrhss-2042	471	6	line	line	NOUN
ajrhss-2042	471	7	management	management	NOUN
ajrhss-2042	471	8	in	in	ADP
ajrhss-2042	471	9	retail	retail	ADJ
ajrhss-2042	471	10	services	service	NOUN
ajrhss-2042	471	11	.	.	PUNCT
ajrhss-2042	472	1	journal	journal	PROPN
ajrhss-2042	472	2	of	of	ADP
ajrhss-2042	472	3	services	service	NOUN
ajrhss-2042	472	4	marketing	marketing	NOUN
ajrhss-2042	472	5	,	,	PUNCT
ajrhss-2042	472	6	30(6	30(6	NUM
ajrhss-2042	472	7	)	)	PUNCT
ajrhss-2042	472	8	,	,	PUNCT
ajrhss-2042	472	9	602	602	NUM
ajrhss-2042	472	10	-	-	SYM
ajrhss-2042	472	11	610	610	NUM
ajrhss-2042	472	12	.	.	PUNCT
ajrhss-2042	472	13	43	43	NUM
ajrhss-2042	472	14	.	.	PUNCT
ajrhss-2042	473	1	kumar	kumar	PROPN
ajrhss-2042	473	2	,	,	PUNCT
ajrhss-2042	473	3	m.	m.	NOUN
ajrhss-2042	473	4	,	,	PUNCT
ajrhss-2042	473	5	&	&	CCONJ
ajrhss-2042	473	6	gupta	gupta	PROPN
ajrhss-2042	473	7	,	,	PUNCT
ajrhss-2042	473	8	a.	a.	NOUN
ajrhss-2042	473	9	(	(	PUNCT
ajrhss-2042	473	10	2018	2018	NUM
ajrhss-2042	473	11	)	)	PUNCT
ajrhss-2042	473	12	.	.	PUNCT
ajrhss-2042	474	1	simulation	simulation	NOUN
ajrhss-2042	474	2	modelling	modelling	NOUN
ajrhss-2042	474	3	and	and	CCONJ
ajrhss-2042	474	4	analysis	analysis	NOUN
ajrhss-2042	474	5	with	with	ADP
ajrhss-2042	474	6	arena	arena	NOUN
ajrhss-2042	474	7	.	.	PUNCT
ajrhss-2042	475	1	academic	academic	ADJ
ajrhss-2042	475	2	press	press	NOUN
ajrhss-2042	475	3	.	.	PUNCT
ajrhss-2042	476	1	44	44	NUM
ajrhss-2042	476	2	.	.	PUNCT
ajrhss-2042	477	1	kumar	kumar	PROPN
ajrhss-2042	477	2	,	,	PUNCT
ajrhss-2042	477	3	v.	v.	PROPN
ajrhss-2042	477	4	,	,	PUNCT
ajrhss-2042	477	5	&	&	CCONJ
ajrhss-2042	477	6	pansari	pansari	PROPN
ajrhss-2042	477	7	,	,	PUNCT
ajrhss-2042	477	8	a.	a.	PROPN
ajrhss-2042	477	9	(	(	PUNCT
ajrhss-2042	477	10	2016	2016	NUM
ajrhss-2042	477	11	)	)	PUNCT
ajrhss-2042	477	12	.	.	PUNCT
ajrhss-2042	478	1	competitive	competitive	ADJ
ajrhss-2042	478	2	advantage	advantage	NOUN
ajrhss-2042	478	3	through	through	ADP
ajrhss-2042	478	4	engagement	engagement	NOUN
ajrhss-2042	478	5	.	.	PUNCT
ajrhss-2042	479	1	journal	journal	NOUN
ajrhss-2042	479	2	of	of	ADP
ajrhss-2042	479	3	the	the	DET
ajrhss-2042	479	4	academy	academy	NOUN
ajrhss-2042	479	5	of	of	ADP
ajrhss-2042	479	6	marketing	marketing	NOUN
ajrhss-2042	479	7	science	science	NOUN
ajrhss-2042	479	8	,	,	PUNCT
ajrhss-2042	479	9	44(2	44(2	NOUN
ajrhss-2042	479	10	)	)	PUNCT
ajrhss-2042	479	11	,	,	PUNCT
ajrhss-2042	479	12	116	116	NUM
ajrhss-2042	479	13	-	-	SYM
ajrhss-2042	479	14	135	135	NUM
ajrhss-2042	479	15	.	.	PUNCT
ajrhss-2042	479	16	45	45	NUM
ajrhss-2042	479	17	.	.	PUNCT
ajrhss-2042	480	1	kumar	kumar	PROPN
ajrhss-2042	480	2	,	,	PUNCT
ajrhss-2042	480	3	v.	v.	PROPN
ajrhss-2042	480	4	,	,	PUNCT
ajrhss-2042	480	5	kim	kim	PROPN
ajrhss-2042	480	6	,	,	PUNCT
ajrhss-2042	480	7	y.	y.	PROPN
ajrhss-2042	480	8	k.	k.	PROPN
ajrhss-2042	480	9	,	,	PUNCT
ajrhss-2042	480	10	park	park	PROPN
ajrhss-2042	480	11	,	,	PUNCT
ajrhss-2042	480	12	h.	h.	PROPN
ajrhss-2042	480	13	j.	j.	PROPN
ajrhss-2042	480	14	,	,	PUNCT
ajrhss-2042	480	15	&	&	CCONJ
ajrhss-2042	480	16	aulakh	aulakh	PROPN
ajrhss-2042	480	17	,	,	PUNCT
ajrhss-2042	480	18	p.	p.	PROPN
ajrhss-2042	480	19	s.	s.	PROPN
ajrhss-2042	480	20	(	(	PUNCT
ajrhss-2042	480	21	2014	2014	NUM
ajrhss-2042	480	22	)	)	PUNCT
ajrhss-2042	480	23	.	.	PUNCT
ajrhss-2042	481	1	influence	influence	NOUN
ajrhss-2042	481	2	of	of	ADP
ajrhss-2042	481	3	waiting	wait	VERB
ajrhss-2042	481	4	environment	environment	NOUN
ajrhss-2042	481	5	designs	design	NOUN
ajrhss-2042	481	6	on	on	ADP
ajrhss-2042	481	7	perceived	perceive	VERB
ajrhss-2042	481	8	waiting	waiting	NOUN
ajrhss-2042	481	9	times	time	NOUN
ajrhss-2042	481	10	and	and	CCONJ
ajrhss-2042	481	11	customer	customer	NOUN
ajrhss-2042	481	12	satisfaction	satisfaction	NOUN
ajrhss-2042	481	13	in	in	ADP
ajrhss-2042	481	14	theme	theme	NOUN
ajrhss-2042	481	15	parks	park	NOUN
ajrhss-2042	481	16	.	.	PUNCT
ajrhss-2042	482	1	journal	journal	PROPN
ajrhss-2042	482	2	of	of	ADP
ajrhss-2042	482	3	travel	travel	NOUN
ajrhss-2042	482	4	research	research	NOUN
ajrhss-2042	482	5	,	,	PUNCT
ajrhss-2042	482	6	53(6	53(6	PROPN
ajrhss-2042	482	7	)	)	PUNCT
ajrhss-2042	482	8	,	,	PUNCT
ajrhss-2042	482	9	725	725	NUM
ajrhss-2042	482	10	-	-	SYM
ajrhss-2042	482	11	738	738	NUM
ajrhss-2042	482	12	.	.	PUNCT
ajrhss-2042	483	1	46	46	NUM
ajrhss-2042	483	2	.	.	PUNCT
ajrhss-2042	484	1	larson	larson	PROPN
ajrhss-2042	484	2	,	,	PUNCT
ajrhss-2042	484	3	r.	r.	PROPN
ajrhss-2042	484	4	c.	c.	PROPN
ajrhss-2042	484	5	,	,	PUNCT
ajrhss-2042	484	6	&	&	CCONJ
ajrhss-2042	484	7	odoni	odoni	PROPN
ajrhss-2042	484	8	,	,	PUNCT
ajrhss-2042	484	9	a.	a.	PROPN
ajrhss-2042	484	10	r.	r.	PROPN
ajrhss-2042	484	11	(	(	PUNCT
ajrhss-2042	484	12	2013	2013	NUM
ajrhss-2042	484	13	)	)	PUNCT
ajrhss-2042	484	14	.	.	PUNCT
ajrhss-2042	485	1	urban	urban	ADJ
ajrhss-2042	485	2	operations	operation	NOUN
ajrhss-2042	485	3	research	research	NOUN
ajrhss-2042	485	4	.	.	PUNCT
ajrhss-2042	486	1	operations	operation	NOUN
ajrhss-2042	486	2	research	research	NOUN
ajrhss-2042	486	3	,	,	PUNCT
ajrhss-2042	486	4	61(1	61(1	NOUN
ajrhss-2042	486	5	)	)	PUNCT
ajrhss-2042	486	6	,	,	PUNCT
ajrhss-2042	486	7	1–18	1–18	PROPN
ajrhss-2042	486	8	47	47	NUM
ajrhss-2042	486	9	.	.	PUNCT
ajrhss-2042	487	1	lee	lee	PROPN
ajrhss-2042	487	2	,	,	PUNCT
ajrhss-2042	487	3	y.	y.	PROPN
ajrhss-2042	487	4	,	,	PUNCT
ajrhss-2042	487	5	&	&	CCONJ
ajrhss-2042	487	6	jang	jang	PROPN
ajrhss-2042	487	7	,	,	PUNCT
ajrhss-2042	487	8	s.	s.	PROPN
ajrhss-2042	487	9	(	(	PUNCT
ajrhss-2042	487	10	2018	2018	NUM
ajrhss-2042	487	11	)	)	PUNCT
ajrhss-2042	487	12	.	.	PUNCT
ajrhss-2042	488	1	the	the	DET
ajrhss-2042	488	2	impact	impact	NOUN
ajrhss-2042	488	3	of	of	ADP
ajrhss-2042	488	4	waiting	wait	VERB
ajrhss-2042	488	5	experience	experience	NOUN
ajrhss-2042	488	6	on	on	ADP
ajrhss-2042	488	7	customer	customer	NOUN
ajrhss-2042	488	8	satisfaction	satisfaction	NOUN
ajrhss-2042	488	9	and	and	CCONJ
ajrhss-2042	488	10	behavioural	behavioural	ADJ
ajrhss-2042	488	11	intentions	intention	NOUN
ajrhss-2042	488	12	:	:	PUNCT
ajrhss-2042	488	13	a	a	DET
ajrhss-2042	488	14	perspective	perspective	NOUN
ajrhss-2042	488	15	of	of	ADP
ajrhss-2042	488	16	experiential	experiential	ADJ
ajrhss-2042	488	17	marketing	marketing	NOUN
ajrhss-2042	488	18	.	.	PUNCT
ajrhss-2042	489	1	journal	journal	PROPN
ajrhss-2042	489	2	of	of	ADP
ajrhss-2042	489	3	hospitality	hospitality	PROPN
ajrhss-2042	489	4	&	&	CCONJ
ajrhss-2042	489	5	tourism	tourism	NOUN
ajrhss-2042	489	6	research	research	NOUN
ajrhss-2042	489	7	,	,	PUNCT
ajrhss-2042	489	8	42(5	42(5	NUM
ajrhss-2042	489	9	)	)	PUNCT
ajrhss-2042	489	10	,	,	PUNCT
ajrhss-2042	489	11	691	691	NUM
ajrhss-2042	489	12	-	-	SYM
ajrhss-2042	489	13	714	714	NUM
ajrhss-2042	489	14	.	.	PUNCT
ajrhss-2042	490	1	48	48	NUM
ajrhss-2042	490	2	.	.	PUNCT
ajrhss-2042	491	1	li	li	PROPN
ajrhss-2042	491	2	,	,	PUNCT
ajrhss-2042	491	3	y.	y.	PROPN
ajrhss-2042	491	4	,	,	PUNCT
ajrhss-2042	491	5	wang	wang	PROPN
ajrhss-2042	491	6	,	,	PUNCT
ajrhss-2042	491	7	d.	d.	PROPN
ajrhss-2042	491	8	,	,	PUNCT
ajrhss-2042	491	9	&	&	CCONJ
ajrhss-2042	491	10	zhao	zhao	PROPN
ajrhss-2042	491	11	,	,	PUNCT
ajrhss-2042	491	12	x.	x.	NOUN
ajrhss-2042	491	13	(	(	PUNCT
ajrhss-2042	491	14	2018	2018	NUM
ajrhss-2042	491	15	)	)	PUNCT
ajrhss-2042	491	16	.	.	PUNCT
ajrhss-2042	492	1	the	the	DET
ajrhss-2042	492	2	effect	effect	NOUN
ajrhss-2042	492	3	of	of	ADP
ajrhss-2042	492	4	queuing	queue	VERB
ajrhss-2042	492	5	management	management	NOUN
ajrhss-2042	492	6	on	on	ADP
ajrhss-2042	492	7	customer	customer	NOUN
ajrhss-2042	492	8	satisfaction	satisfaction	NOUN
ajrhss-2042	492	9	:	:	PUNCT
ajrhss-2042	492	10	an	an	DET
ajrhss-2042	492	11	empirical	empirical	ADJ
ajrhss-2042	492	12	study	study	NOUN
ajrhss-2042	492	13	of	of	ADP
ajrhss-2042	492	14	chinese	chinese	ADJ
ajrhss-2042	492	15	restaurants	restaurant	NOUN
ajrhss-2042	492	16	.	.	PUNCT
ajrhss-2042	493	1	journal	journal	NOUN
ajrhss-2042	493	2	of	of	ADP
ajrhss-2042	493	3	foodservice	foodservice	NOUN
ajrhss-2042	493	4	business	business	NOUN
ajrhss-2042	493	5	research	research	NOUN
ajrhss-2042	493	6	,	,	PUNCT
ajrhss-2042	493	7	21(1	21(1	NUM
ajrhss-2042	493	8	)	)	PUNCT
ajrhss-2042	493	9	,	,	PUNCT
ajrhss-2042	493	10	6277	6277	NUM
ajrhss-2042	493	11	.	.	PUNCT
ajrhss-2042	494	1	49	49	NUM
ajrhss-2042	494	2	.	.	PUNCT
ajrhss-2042	495	1	maister	maister	PROPN
ajrhss-2042	495	2	,	,	PUNCT
ajrhss-2042	495	3	d.	d.	PROPN
ajrhss-2042	495	4	h.	h.	PROPN
ajrhss-2042	495	5	(	(	PUNCT
ajrhss-2042	495	6	1985	1985	NUM
ajrhss-2042	495	7	)	)	PUNCT
ajrhss-2042	495	8	.	.	PUNCT
ajrhss-2042	496	1	the	the	DET
ajrhss-2042	496	2	psychology	psychology	NOUN
ajrhss-2042	496	3	of	of	ADP
ajrhss-2042	496	4	waiting	waiting	NOUN
ajrhss-2042	496	5	-	-	PUNCT
ajrhss-2042	496	6	lines	line	NOUN
ajrhss-2042	496	7	.	.	PUNCT
ajrhss-2042	497	1	in	in	ADP
ajrhss-2042	497	2	managing	manage	VERB
ajrhss-2042	497	3	services	service	NOUN
ajrhss-2042	497	4	:	:	PUNCT
ajrhss-2042	497	5	marketing	marketing	NOUN
ajrhss-2042	497	6	,	,	PUNCT
ajrhss-2042	497	7	media	medium	NOUN
ajrhss-2042	497	8	:	:	PUNCT
ajrhss-2042	497	9	conceptualization	conceptualization	NOUN
ajrhss-2042	497	10	,	,	PUNCT
ajrhss-2042	497	11	scale	scale	NOUN
ajrhss-2042	497	12	development	development	NOUN
ajrhss-2042	497	13	and	and	CCONJ
ajrhss-2042	497	14	validation	validation	NOUN
ajrhss-2042	497	15	.	.	PUNCT
ajrhss-2042	498	1	journal	journal	NOUN
ajrhss-2042	498	2	of	of	ADP
ajrhss-2042	498	3	interactive	interactive	ADJ
ajrhss-2042	498	4	marketing	marketing	NOUN
ajrhss-2042	498	5	,	,	PUNCT
ajrhss-2042	498	6	28(2	28(2	NUM
ajrhss-2042	498	7	)	)	PUNCT
ajrhss-2042	498	8	,	,	PUNCT
ajrhss-2042	498	9	149	149	NUM
ajrhss-2042	498	10	-	-	SYM
ajrhss-2042	498	11	165	165	NUM
ajrhss-2042	498	12	.	.	PUNCT
ajrhss-2042	499	1	50	50	NUM
ajrhss-2042	499	2	.	.	X
ajrhss-2042	500	1	ndu	ndu	PROPN
ajrhss-2042	500	2	,	,	PUNCT
ajrhss-2042	500	3	e.	e.	PROPN
ajrhss-2042	500	4	c.	c.	PROPN
ajrhss-2042	500	5	&	&	CCONJ
ajrhss-2042	500	6	ajao	ajao	PROPN
ajrhss-2042	500	7	,	,	PUNCT
ajrhss-2042	500	8	a.	a.	NOUN
ajrhss-2042	500	9	o.	o.	NOUN
ajrhss-2042	500	10	(	(	PUNCT
ajrhss-2042	500	11	2019	2019	NUM
ajrhss-2042	500	12	)	)	PUNCT
ajrhss-2042	500	13	.	.	PUNCT
ajrhss-2042	501	1	systems	system	NOUN
ajrhss-2042	501	2	quality	quality	NOUN
ajrhss-2042	501	3	and	and	CCONJ
ajrhss-2042	501	4	environmental	environmental	ADJ
ajrhss-2042	501	5	sustainability	sustainability	NOUN
ajrhss-2042	501	6	of	of	ADP
ajrhss-2042	501	7	nigerian	nigerian	ADJ
ajrhss-2042	501	8	tourist	tourist	NOUN
ajrhss-2042	501	9	sites	site	NOUN
ajrhss-2042	501	10	:	:	PUNCT
ajrhss-2042	501	11	an	an	DET
ajrhss-2042	501	12	operations	operation	NOUN
ajrhss-2042	501	13	management	management	NOUN
ajrhss-2042	501	14	challenge	challenge	NOUN
ajrhss-2042	501	15	.	.	PUNCT
ajrhss-2042	502	1	international	international	ADJ
ajrhss-2042	502	2	journal	journal	PROPN
ajrhss-2042	502	3	of	of	ADP
ajrhss-2042	502	4	entrepreneurial	entrepreneurial	ADJ
ajrhss-2042	502	5	development	development	NOUN
ajrhss-2042	502	6	,	,	PUNCT
ajrhss-2042	502	7	education	education	NOUN
ajrhss-2042	502	8	and	and	CCONJ
ajrhss-2042	502	9	science	science	NOUN
ajrhss-2042	502	10	research	research	NOUN
ajrhss-2042	502	11	,	,	PUNCT
ajrhss-2042	502	12	5(1	5(1	NUM
ajrhss-2042	502	13	)	)	PUNCT
ajrhss-2042	502	14	,	,	PUNCT
ajrhss-2042	502	15	147	147	NUM
ajrhss-2042	502	16	-	-	SYM
ajrhss-2042	502	17	169	169	NUM
ajrhss-2042	502	18	.	.	PUNCT
ajrhss-2042	503	1	51	51	NUM
ajrhss-2042	503	2	.	.	PUNCT
ajrhss-2042	503	3	ndu	ndu	PROPN
ajrhss-2042	503	4	,	,	PUNCT
ajrhss-2042	503	5	e.	e.	PROPN
ajrhss-2042	503	6	c.	c.	PROPN
ajrhss-2042	503	7	&	&	CCONJ
ajrhss-2042	503	8	iheanacho	iheanacho	PROPN
ajrhss-2042	503	9	,	,	PUNCT
ajrhss-2042	503	10	m.	m.	NOUN
ajrhss-2042	503	11	c.	c.	PROPN
ajrhss-2042	503	12	(	(	PUNCT
ajrhss-2042	503	13	2018	2018	NUM
ajrhss-2042	503	14	)	)	PUNCT
ajrhss-2042	503	15	.	.	PUNCT
ajrhss-2042	504	1	food	food	NOUN
ajrhss-2042	504	2	service	service	NOUN
ajrhss-2042	504	3	delivery	delivery	NOUN
ajrhss-2042	504	4	and	and	CCONJ
ajrhss-2042	504	5	customer	customer	NOUN
ajrhss-2042	504	6	satisfaction	satisfaction	NOUN
ajrhss-2042	504	7	in	in	ADP
ajrhss-2042	504	8	port	port	NOUN
ajrhss-2042	504	9	harcourt	harcourt	PROPN
ajrhss-2042	504	10	quick	quick	ADJ
ajrhss-2042	504	11	service	service	NOUN
ajrhss-2042	504	12	restaurants	restaurant	NOUN
ajrhss-2042	504	13	:	:	PUNCT
ajrhss-2042	504	14	the	the	DET
ajrhss-2042	504	15	operations	operation	NOUN
ajrhss-2042	504	16	management	management	NOUN
ajrhss-2042	504	17	role	role	NOUN
ajrhss-2042	504	18	.	.	PUNCT
ajrhss-2042	505	1	journalnxa	journalnxa	PROPN
ajrhss-2042	505	2	multidisciplinary	multidisciplinary	ADJ
ajrhss-2042	505	3	peer	peer	NOUN
ajrhss-2042	505	4	reviewed	review	VERB
ajrhss-2042	505	5	journal	journal	NOUN
ajrhss-2042	505	6	,	,	PUNCT
ajrhss-2042	505	7	4(8	4(8	NUM
ajrhss-2042	505	8	)	)	PUNCT
ajrhss-2042	505	9	,	,	PUNCT
ajrhss-2042	505	10	38	38	NUM
ajrhss-2042	505	11	-	-	SYM
ajrhss-2042	505	12	55	55	NUM
ajrhss-2042	505	13	.	.	PUNCT
ajrhss-2042	506	1	52	52	NUM
ajrhss-2042	506	2	.	.	X
ajrhss-2042	506	3	ndu	ndu	PROPN
ajrhss-2042	506	4	,	,	PUNCT
ajrhss-2042	506	5	e.	e.	PROPN
ajrhss-2042	506	6	c.	c.	PROPN
ajrhss-2042	506	7	(	(	PUNCT
ajrhss-2042	506	8	2018	2018	NUM
ajrhss-2042	506	9	)	)	PUNCT
ajrhss-2042	506	10	.	.	PUNCT
ajrhss-2042	507	1	service	service	NOUN
ajrhss-2042	507	2	systems	system	NOUN
ajrhss-2042	507	3	quality	quality	NOUN
ajrhss-2042	507	4	and	and	CCONJ
ajrhss-2042	507	5	sustainable	sustainable	ADJ
ajrhss-2042	507	6	tourism	tourism	NOUN
ajrhss-2042	507	7	development	development	NOUN
ajrhss-2042	507	8	in	in	ADP
ajrhss-2042	507	9	nigeria	nigeria	PROPN
ajrhss-2042	507	10	.	.	PUNCT
ajrhss-2042	508	1	phd	phd	NOUN
ajrhss-2042	508	2	thesis	thesis	PROPN
ajrhss-2042	508	3	,	,	PUNCT
ajrhss-2042	508	4	university	university	NOUN
ajrhss-2042	508	5	of	of	ADP
ajrhss-2042	508	6	port	port	NOUN
ajrhss-2042	508	7	harcourt	harcourt	PROPN
ajrhss-2042	508	8	.	.	PUNCT
ajrhss-2042	509	1	53	53	NUM
ajrhss-2042	509	2	.	.	X
ajrhss-2042	509	3	oliver	oliver	PROPN
ajrhss-2042	509	4	,	,	PUNCT
ajrhss-2042	509	5	r.	r.	PROPN
ajrhss-2042	509	6	&	&	CCONJ
ajrhss-2042	509	7	westbrook	westbrook	PROPN
ajrhss-2042	509	8	,	,	PUNCT
ajrhss-2042	509	9	r.	r.	PROPN
ajrhss-2042	509	10	(	(	PUNCT
ajrhss-2042	509	11	1993	1993	NUM
ajrhss-2042	509	12	)	)	PUNCT
ajrhss-2042	509	13	.	.	PUNCT
ajrhss-2042	510	1	profiles	profile	NOUN
ajrhss-2042	510	2	of	of	ADP
ajrhss-2042	510	3	consumer	consumer	NOUN
ajrhss-2042	510	4	emotions	emotion	NOUN
ajrhss-2042	510	5	and	and	CCONJ
ajrhss-2042	510	6	satisfaction	satisfaction	NOUN
ajrhss-2042	510	7	in	in	ADP
ajrhss-2042	510	8	ownership	ownership	NOUN
ajrhss-2042	510	9	and	and	CCONJ
ajrhss-2042	510	10	usage	usage	NOUN
ajrhss-2042	510	11	.	.	PUNCT
ajrhss-2042	511	1	emotion	emotion	NOUN
ajrhss-2042	511	2	,	,	PUNCT
ajrhss-2042	511	3	6	6	NUM
ajrhss-2042	511	4	,	,	PUNCT
ajrhss-2042	511	5	12	12	NUM
ajrhss-2042	511	6	-	-	SYM
ajrhss-2042	511	7	27	27	NUM
ajrhss-2042	511	8	.	.	PUNCT
ajrhss-2042	512	1	54	54	NUM
ajrhss-2042	512	2	.	.	PUNCT
ajrhss-2042	513	1	polas	pola	NOUN
ajrhss-2042	513	2	,	,	PUNCT
ajrhss-2042	513	3	m.	m.	PROPN
ajrhss-2042	513	4	r.	r.	PROPN
ajrhss-2042	513	5	h.	h.	PROPN
ajrhss-2042	513	6	,	,	PUNCT
ajrhss-2042	513	7	mostafizur	mostafizur	PROPN
ajrhss-2042	513	8	,	,	PUNCT
ajrhss-2042	513	9	m.	m.	NOUN
ajrhss-2042	513	10	r.	r.	PROPN
ajrhss-2042	513	11	,	,	PUNCT
ajrhss-2042	513	12	azad	azad	PROPN
ajrhss-2042	513	13	,	,	PUNCT
ajrhss-2042	513	14	m.	m.	NOUN
ajrhss-2042	513	15	m.	m.	NOUN
ajrhss-2042	513	16	,	,	PUNCT
ajrhss-2042	513	17	&	&	CCONJ
ajrhss-2042	513	18	marwan	marwan	PROPN
ajrhss-2042	513	19	,	,	PUNCT
ajrhss-2042	513	20	m.	m.	PROPN
ajrhss-2042	513	21	a.	a.	PROPN
ajrhss-2042	513	22	h.	h.	PROPN
ajrhss-2042	513	23	(	(	PUNCT
ajrhss-2042	513	24	2018	2018	NUM
ajrhss-2042	513	25	)	)	PUNCT
ajrhss-2042	513	26	.	.	PUNCT
ajrhss-2042	514	1	the	the	DET
ajrhss-2042	514	2	impact	impact	NOUN
ajrhss-2042	514	3	of	of	ADP
ajrhss-2042	514	4	waiting	wait	VERB
ajrhss-2042	514	5	time	time	NOUN
ajrhss-2042	514	6	towards	towards	ADP
ajrhss-2042	514	7	customers	customer	NOUN
ajrhss-2042	514	8	’	'	PUNCT
ajrhss-2042	514	9	satisfaction	satisfaction	NOUN
ajrhss-2042	514	10	in	in	ADP
ajrhss-2042	514	11	fast	fast	ADJ
ajrhss-2042	514	12	food	food	NOUN
ajrhss-2042	514	13	establishments	establishment	NOUN
ajrhss-2042	514	14	:	:	PUNCT
ajrhss-2042	514	15	evidence	evidence	NOUN
ajrhss-2042	514	16	from	from	ADP
ajrhss-2042	514	17	bangladesh	bangladesh	PROPN
ajrhss-2042	514	18	.	.	PUNCT
ajrhss-2042	515	1	iosr	iosr	PROPN
ajrhss-2042	515	2	journal	journal	PROPN
ajrhss-2042	515	3	of	of	ADP
ajrhss-2042	515	4	business	business	NOUN
ajrhss-2042	515	5	and	and	CCONJ
ajrhss-2042	515	6	management	management	NOUN
ajrhss-2042	515	7	,	,	PUNCT
ajrhss-2042	515	8	2(5	2(5	NUM
ajrhss-2042	515	9	)	)	PUNCT
ajrhss-2042	515	10	,	,	PUNCT
ajrhss-2042	515	11	11	11	NUM
ajrhss-2042	515	12	-	-	SYM
ajrhss-2042	515	13	21	21	NUM
ajrhss-2042	515	14	.	.	PUNCT
ajrhss-2042	516	1	doi	doi	NOUN
ajrhss-2042	516	2	:	:	PUNCT
ajrhss-2042	516	3	10.9790/487x2005021121	10.9790/487x2005021121	NUM
ajrhss-2042	516	4	55	55	NUM
ajrhss-2042	516	5	.	.	PUNCT
ajrhss-2042	517	1	satish	satish	PROPN
ajrhss-2042	517	2	m.	m.	PROPN
ajrhss-2042	517	3	d.	d.	PROPN
ajrhss-2042	517	4	&	&	CCONJ
ajrhss-2042	517	5	satish	satish	PROPN
ajrhss-2042	517	6	,	,	PUNCT
ajrhss-2042	517	7	g.	g.	PROPN
ajrhss-2042	517	8	a.	a.	PROPN
ajrhss-2042	517	9	(	(	PUNCT
ajrhss-2042	517	10	2022	2022	NUM
ajrhss-2042	517	11	)	)	PUNCT
ajrhss-2042	517	12	.	.	PUNCT
ajrhss-2042	518	1	international	international	ADJ
ajrhss-2042	518	2	business	business	NOUN
ajrhss-2042	518	3	strategy	strategy	NOUN
ajrhss-2042	518	4	and	and	CCONJ
ajrhss-2042	518	5	the	the	DET
ajrhss-2042	518	6	role	role	NOUN
ajrhss-2042	518	7	of	of	ADP
ajrhss-2042	518	8	international	international	ADJ
ajrhss-2042	518	9	marketing	marketing	NOUN
ajrhss-2042	518	10	.	.	PUNCT
ajrhss-2042	519	1	international	international	ADJ
ajrhss-2042	519	2	journal	journal	NOUN
ajrhss-2042	519	3	of	of	ADP
ajrhss-2042	519	4	social	social	ADJ
ajrhss-2042	519	5	science	science	NOUN
ajrhss-2042	519	6	humanity	humanity	NOUN
ajrhss-2042	519	7	&	&	CCONJ
ajrhss-2042	519	8	management	management	PROPN
ajrhss-2042	519	9	research	research	NOUN
ajrhss-2042	519	10	,	,	PUNCT
ajrhss-2042	519	11	1(5	1(5	NUM
ajrhss-2042	519	12	)	)	PUNCT
ajrhss-2042	519	13	,	,	PUNCT
ajrhss-2042	519	14	106110	106110	NUM
ajrhss-2042	519	15	.	.	PUNCT
ajrhss-2042	520	1	56	56	NUM
ajrhss-2042	520	2	.	.	PUNCT
ajrhss-2042	521	1	sekaran	sekaran	NOUN
ajrhss-2042	521	2	,	,	PUNCT
ajrhss-2042	521	3	u.	u.	PROPN
ajrhss-2042	521	4	,	,	PUNCT
ajrhss-2042	521	5	&	&	CCONJ
ajrhss-2042	521	6	bougie	bougie	PROPN
ajrhss-2042	521	7	,	,	PUNCT
ajrhss-2042	521	8	r.	r.	PROPN
ajrhss-2042	521	9	(	(	PUNCT
ajrhss-2042	521	10	2016	2016	NUM
ajrhss-2042	521	11	)	)	PUNCT
ajrhss-2042	521	12	.	.	PUNCT
ajrhss-2042	522	1	research	research	NOUN
ajrhss-2042	522	2	methods	method	NOUN
ajrhss-2042	522	3	for	for	ADP
ajrhss-2042	522	4	business	business	NOUN
ajrhss-2042	522	5	:	:	PUNCT
ajrhss-2042	522	6	a	a	DET
ajrhss-2042	522	7	skill	skill	NOUN
ajrhss-2042	522	8	building	building	NOUN
ajrhss-2042	522	9	approach	approach	NOUN
ajrhss-2042	522	10	.	.	PUNCT
ajrhss-2042	523	1	john	john	PROPN
ajrhss-2042	523	2	wiley	wiley	PROPN
ajrhss-2042	523	3	&	&	CCONJ
ajrhss-2042	523	4	sons	son	NOUN
ajrhss-2042	523	5	.	.	PUNCT
ajrhss-2042	524	1	american	american	PROPN
ajrhss-2042	524	2	journal	journal	PROPN
ajrhss-2042	524	3	of	of	ADP
ajrhss-2042	524	4	research	research	NOUN
ajrhss-2042	524	5	in	in	ADP
ajrhss-2042	524	6	humanities	humanity	NOUN
ajrhss-2042	524	7	and	and	CCONJ
ajrhss-2042	524	8	social	social	ADJ
ajrhss-2042	524	9	sciences	science	NOUN
ajrhss-2042	524	10	volume	volume	NOUN
ajrhss-2042	524	11	8	8	NUM
ajrhss-2042	524	12	,	,	PUNCT
ajrhss-2042	524	13	jan	jan	PROPN
ajrhss-2042	524	14	.	.	PROPN
ajrhss-2042	524	15	,	,	PUNCT
ajrhss-2042	524	16	2023	2023	NUM
ajrhss-2042	524	17	p	p	NOUN
ajrhss-2042	524	18	a	a	DET
ajrhss-2042	524	19	g	g	NOUN
ajrhss-2042	524	20	e	e	NOUN
ajrhss-2042	524	21	|	|	NOUN
ajrhss-2042	524	22	118	118	NUM
ajrhss-2042	524	23	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-2042	524	24	57	57	NUM
ajrhss-2042	524	25	.	.	PUNCT
ajrhss-2042	525	1	shortle	shortle	PROPN
ajrhss-2042	525	2	,	,	PUNCT
ajrhss-2042	525	3	j.	j.	PROPN
ajrhss-2042	525	4	f.	f.	PROPN
ajrhss-2042	525	5	,	,	PUNCT
ajrhss-2042	525	6	thompson	thompson	PROPN
ajrhss-2042	525	7	,	,	PUNCT
ajrhss-2042	525	8	j.	j.	PROPN
ajrhss-2042	525	9	m.	m.	PROPN
ajrhss-2042	525	10	,	,	PUNCT
ajrhss-2042	525	11	&	&	CCONJ
ajrhss-2042	525	12	gross	gross	PROPN
ajrhss-2042	525	13	,	,	PUNCT
ajrhss-2042	525	14	d.	d.	PROPN
ajrhss-2042	525	15	(	(	PUNCT
ajrhss-2042	525	16	2018	2018	NUM
ajrhss-2042	525	17	)	)	PUNCT
ajrhss-2042	525	18	.	.	PUNCT
ajrhss-2042	526	1	fundamentals	fundamental	NOUN
ajrhss-2042	526	2	of	of	ADP
ajrhss-2042	526	3	queueing	queue	VERB
ajrhss-2042	526	4	theory	theory	NOUN
ajrhss-2042	526	5	.	.	PUNCT
ajrhss-2042	527	1	john	john	PROPN
ajrhss-2042	527	2	wiley	wiley	PROPN
ajrhss-2042	527	3	&	&	CCONJ
ajrhss-2042	527	4	sons	son	NOUN
ajrhss-2042	527	5	.	.	PUNCT
ajrhss-2042	528	1	58	58	NUM
ajrhss-2042	528	2	.	.	PUNCT
ajrhss-2042	529	1	simiyu	simiyu	PROPN
ajrhss-2042	529	2	,	,	PUNCT
ajrhss-2042	529	3	a.	a.	PROPN
ajrhss-2042	529	4	j.	j.	PROPN
ajrhss-2042	529	5	&	&	CCONJ
ajrhss-2042	529	6	makhamara	makhamara	PROPN
ajrhss-2042	529	7	,	,	PUNCT
ajrhss-2042	529	8	f.	f.	PROPN
ajrhss-2042	529	9	(	(	PUNCT
ajrhss-2042	529	10	2020	2020	NUM
ajrhss-2042	529	11	)	)	PUNCT
ajrhss-2042	529	12	.	.	PUNCT
ajrhss-2042	530	1	strategic	strategic	ADJ
ajrhss-2042	530	2	positioning	positioning	NOUN
ajrhss-2042	530	3	and	and	CCONJ
ajrhss-2042	530	4	competitive	competitive	ADJ
ajrhss-2042	530	5	advantage	advantage	NOUN
ajrhss-2042	530	6	at	at	ADP
ajrhss-2042	530	7	g4s	g4s	PROPN
ajrhss-2042	530	8	kenya	kenya	PROPN
ajrhss-2042	530	9	.	.	PUNCT
ajrhss-2042	531	1	international	international	ADJ
ajrhss-2042	531	2	journal	journal	PROPN
ajrhss-2042	531	3	of	of	ADP
ajrhss-2042	531	4	innovative	innovative	ADJ
ajrhss-2042	531	5	social	social	ADJ
ajrhss-2042	531	6	sciences	sciences	PROPN
ajrhss-2042	531	7	&	&	CCONJ
ajrhss-2042	531	8	humanities	humanities	PROPN
ajrhss-2042	531	9	research	research	NOUN
ajrhss-2042	531	10	8(4	8(4	NOUN
ajrhss-2042	531	11	)	)	PUNCT
ajrhss-2042	531	12	,	,	PUNCT
ajrhss-2042	531	13	1	1	NUM
ajrhss-2042	531	14	-	-	SYM
ajrhss-2042	531	15	19	19	NUM
ajrhss-2042	531	16	retrieved	retrieve	VERB
ajrhss-2042	531	17	from	from	ADP
ajrhss-2042	531	18	:	:	PUNCT
ajrhss-2042	531	19	www.seahipaj.org	www.seahipaj.org	PROPN
ajrhss-2042	531	20	59	59	NUM
ajrhss-2042	531	21	.	.	PUNCT
ajrhss-2042	531	22	smith	smith	PROPN
ajrhss-2042	531	23	,	,	PUNCT
ajrhss-2042	531	24	m.	m.	NOUN
ajrhss-2042	531	25	a.	a.	PROPN
ajrhss-2042	531	26	,	,	PUNCT
ajrhss-2042	531	27	bonn	bonn	PROPN
ajrhss-2042	531	28	,	,	PUNCT
ajrhss-2042	531	29	m.	m.	NOUN
ajrhss-2042	531	30	a.	a.	PROPN
ajrhss-2042	531	31	,	,	PUNCT
ajrhss-2042	531	32	smith	smith	PROPN
ajrhss-2042	531	33	,	,	PUNCT
ajrhss-2042	531	34	k.	k.	PROPN
ajrhss-2042	531	35	a.	a.	PROPN
ajrhss-2042	531	36	,	,	PUNCT
ajrhss-2042	531	37	&	&	CCONJ
ajrhss-2042	531	38	wilhelm	wilhelm	PROPN
ajrhss-2042	531	39	,	,	PUNCT
ajrhss-2042	531	40	s.	s.	PROPN
ajrhss-2042	531	41	l.	l.	PROPN
ajrhss-2042	531	42	(	(	PUNCT
ajrhss-2042	531	43	2018	2018	NUM
ajrhss-2042	531	44	)	)	PUNCT
ajrhss-2042	531	45	.	.	PUNCT
ajrhss-2042	532	1	quick	quick	ADJ
ajrhss-2042	532	2	service	service	NOUN
ajrhss-2042	532	3	education	education	NOUN
ajrhss-2042	532	4	:	:	PUNCT
ajrhss-2042	532	5	preparing	prepare	VERB
ajrhss-2042	532	6	students	student	NOUN
ajrhss-2042	532	7	for	for	ADP
ajrhss-2042	532	8	the	the	DET
ajrhss-2042	532	9	future	future	NOUN
ajrhss-2042	532	10	.	.	PUNCT
ajrhss-2042	533	1	journal	journal	NOUN
ajrhss-2042	533	2	of	of	ADP
ajrhss-2042	533	3	marketing	marketing	NOUN
ajrhss-2042	533	4	,	,	PUNCT
ajrhss-2042	533	5	56(2	56(2	ADJ
ajrhss-2042	533	6	)	)	PUNCT
ajrhss-2042	533	7	,	,	PUNCT
ajrhss-2042	533	8	57	57	NUM
ajrhss-2042	533	9	-	-	SYM
ajrhss-2042	533	10	71	71	NUM
ajrhss-2042	533	11	.	.	PUNCT
ajrhss-2042	533	12	60	60	NUM
ajrhss-2042	533	13	.	.	PUNCT
ajrhss-2042	534	1	takács	takács	PROPN
ajrhss-2042	534	2	,	,	PUNCT
ajrhss-2042	534	3	a.	a.	NOUN
ajrhss-2042	534	4	,	,	PUNCT
ajrhss-2042	534	5	asmussen	asmussen	NOUN
ajrhss-2042	534	6	,	,	PUNCT
ajrhss-2042	534	7	s.	s.	PROPN
ajrhss-2042	534	8	,	,	PUNCT
ajrhss-2042	534	9	&	&	CCONJ
ajrhss-2042	534	10	pál	pál	PROPN
ajrhss-2042	534	11	,	,	PUNCT
ajrhss-2042	534	12	d.	d.	PROPN
ajrhss-2042	534	13	(	(	PUNCT
ajrhss-2042	534	14	2018	2018	NUM
ajrhss-2042	534	15	)	)	PUNCT
ajrhss-2042	534	16	.	.	PUNCT
ajrhss-2042	535	1	queueing	queue	VERB
ajrhss-2042	535	2	models	model	NOUN
ajrhss-2042	535	3	of	of	ADP
ajrhss-2042	535	4	emergency	emergency	NOUN
ajrhss-2042	535	5	departments	department	NOUN
ajrhss-2042	535	6	.	.	PUNCT
ajrhss-2042	536	1	handbooks	handbook	NOUN
ajrhss-2042	536	2	in	in	ADP
ajrhss-2042	536	3	operations	operation	NOUN
ajrhss-2042	536	4	research	research	NOUN
ajrhss-2042	536	5	and	and	CCONJ
ajrhss-2042	536	6	management	management	NOUN
ajrhss-2042	536	7	science	science	NOUN
ajrhss-2042	536	8	,	,	PUNCT
ajrhss-2042	536	9	25	25	NUM
ajrhss-2042	536	10	,	,	PUNCT
ajrhss-2042	536	11	307	307	NUM
ajrhss-2042	536	12	-	-	SYM
ajrhss-2042	536	13	350	350	NUM
ajrhss-2042	536	14	.	.	NOUN
ajrhss-2042	536	15	61	61	NUM
ajrhss-2042	536	16	.	.	PUNCT
ajrhss-2042	536	17	tung	tung	PROPN
ajrhss-2042	536	18	,	,	PUNCT
ajrhss-2042	536	19	m.	m.	PROPN
ajrhss-2042	536	20	c.	c.	PROPN
ajrhss-2042	536	21	,	,	PUNCT
ajrhss-2042	536	22	christine	christine	PROPN
ajrhss-2042	536	23	,	,	PUNCT
ajrhss-2042	536	24	m.	m.	PROPN
ajrhss-2042	536	25	&	&	CCONJ
ajrhss-2042	536	26	paul	paul	PROPN
ajrhss-2042	536	27	,	,	PUNCT
ajrhss-2042	536	28	p.	p.	NOUN
ajrhss-2042	536	29	(	(	PUNCT
ajrhss-2042	536	30	2019	2019	NUM
ajrhss-2042	536	31	)	)	PUNCT
ajrhss-2042	536	32	.	.	PUNCT
ajrhss-2042	537	1	the	the	DET
ajrhss-2042	537	2	effect	effect	NOUN
ajrhss-2042	537	3	of	of	ADP
ajrhss-2042	537	4	humour	humour	ADJ
ajrhss-2042	537	5	usage	usage	NOUN
ajrhss-2042	537	6	on	on	ADP
ajrhss-2042	537	7	customer	customer	NOUN
ajrhss-2042	537	8	’s	’s	PART
ajrhss-2042	537	9	service	service	NOUN
ajrhss-2042	537	10	experiences	experience	NOUN
ajrhss-2042	537	11	.	.	PUNCT
ajrhss-2042	538	1	australian	australian	ADJ
ajrhss-2042	538	2	journal	journal	NOUN
ajrhss-2042	538	3	of	of	ADP
ajrhss-2042	538	4	management	management	NOUN
ajrhss-2042	538	5	,	,	PUNCT
ajrhss-2042	538	6	44(1	44(1	PROPN
ajrhss-2042	538	7	)	)	PUNCT
ajrhss-2042	538	8	,	,	PUNCT
ajrhss-2042	538	9	109–127	109–127	NUM
ajrhss-2042	538	10	.	.	PUNCT
ajrhss-2042	539	1	doi	doi	NOUN
ajrhss-2042	539	2	:	:	PUNCT
ajrhss-2042	539	3	10.1177/0312896218775799	10.1177/0312896218775799	NUM
ajrhss-2042	539	4	62	62	NUM
ajrhss-2042	539	5	.	.	PUNCT
ajrhss-2042	540	1	udeze	udeze	PROPN
ajrhss-2042	540	2	,	,	PUNCT
ajrhss-2042	540	3	a.	a.	PROPN
ajrhss-2042	540	4	s.	s.	PROPN
ajrhss-2042	540	5	&	&	CCONJ
ajrhss-2042	540	6	oko	oko	PROPN
ajrhss-2042	540	7	,	,	PUNCT
ajrhss-2042	540	8	w.	w.	PROPN
ajrhss-2042	540	9	k.	k.	PROPN
ajrhss-2042	540	10	(	(	PUNCT
ajrhss-2042	540	11	2020	2020	NUM
ajrhss-2042	540	12	)	)	PUNCT
ajrhss-2042	540	13	.	.	PUNCT
ajrhss-2042	541	1	advertising	advertising	NOUN
ajrhss-2042	541	2	appeal	appeal	NOUN
ajrhss-2042	541	3	strategies	strategy	NOUN
ajrhss-2042	541	4	and	and	CCONJ
ajrhss-2042	541	5	customer	customer	NOUN
ajrhss-2042	541	6	loyalty	loyalty	NOUN
ajrhss-2042	541	7	in	in	ADP
ajrhss-2042	541	8	nigerian	nigerian	ADJ
ajrhss-2042	541	9	brewery	brewery	NOUN
ajrhss-2042	541	10	industry	industry	NOUN
ajrhss-2042	541	11	in	in	ADP
ajrhss-2042	541	12	south	south	NOUN
ajrhss-2042	541	13	-	-	PUNCT
ajrhss-2042	541	14	south	south	NOUN
ajrhss-2042	541	15	,	,	PUNCT
ajrhss-2042	541	16	nigeria	nigeria	PROPN
ajrhss-2042	541	17	.	.	PUNCT
ajrhss-2042	542	1	international	international	ADJ
ajrhss-2042	542	2	journal	journal	PROPN
ajrhss-2042	542	3	of	of	ADP
ajrhss-2042	542	4	management	management	NOUN
ajrhss-2042	542	5	and	and	CCONJ
ajrhss-2042	542	6	marketing	marketing	NOUN
ajrhss-2042	542	7	systems	system	NOUN
ajrhss-2042	542	8	,	,	PUNCT
ajrhss-2042	542	9	13(6	13(6	PROPN
ajrhss-2042	542	10	)	)	PUNCT
ajrhss-2042	542	11	,	,	PUNCT
ajrhss-2042	542	12	84	84	NUM
ajrhss-2042	542	13	–	–	PUNCT
ajrhss-2042	542	14	93	93	NUM
ajrhss-2042	542	15	.	.	PUNCT
ajrhss-2042	543	1	63	63	NUM
ajrhss-2042	543	2	.	.	X
ajrhss-2042	544	1	verhoef	verhoef	NOUN
ajrhss-2042	544	2	,	,	PUNCT
ajrhss-2042	544	3	p.	p.	PROPN
ajrhss-2042	544	4	c.	c.	PROPN
ajrhss-2042	544	5	,	,	PUNCT
ajrhss-2042	544	6	reinartz	reinartz	PROPN
ajrhss-2042	544	7	,	,	PUNCT
ajrhss-2042	544	8	w.	w.	PROPN
ajrhss-2042	544	9	j.	j.	PROPN
ajrhss-2042	544	10	,	,	PUNCT
ajrhss-2042	544	11	&	&	CCONJ
ajrhss-2042	544	12	krafft	krafft	PROPN
ajrhss-2042	544	13	,	,	PUNCT
ajrhss-2042	544	14	m.	m.	NOUN
ajrhss-2042	544	15	(	(	PUNCT
ajrhss-2042	544	16	2010	2010	NUM
ajrhss-2042	544	17	)	)	PUNCT
ajrhss-2042	544	18	.	.	PUNCT
ajrhss-2042	545	1	customer	customer	NOUN
ajrhss-2042	545	2	engagement	engagement	NOUN
ajrhss-2042	545	3	as	as	ADP
ajrhss-2042	545	4	a	a	DET
ajrhss-2042	545	5	new	new	ADJ
ajrhss-2042	545	6	perspective	perspective	NOUN
ajrhss-2042	545	7	in	in	ADP
ajrhss-2042	545	8	customer	customer	NOUN
ajrhss-2042	545	9	management	management	NOUN
ajrhss-2042	545	10	.	.	PUNCT
ajrhss-2042	546	1	journal	journal	PROPN
ajrhss-2042	546	2	of	of	ADP
ajrhss-2042	546	3	service	service	NOUN
ajrhss-2042	546	4	research	research	NOUN
ajrhss-2042	546	5	,	,	PUNCT
ajrhss-2042	546	6	13(3	13(3	NUM
ajrhss-2042	546	7	)	)	PUNCT
ajrhss-2042	546	8	,	,	PUNCT
ajrhss-2042	546	9	247	247	NUM
ajrhss-2042	546	10	-	-	SYM
ajrhss-2042	546	11	252	252	NUM
ajrhss-2042	546	12	.	.	PUNCT
ajrhss-2042	546	13	64	64	NUM
ajrhss-2042	546	14	.	.	PUNCT
ajrhss-2042	547	1	verleye	verleye	NOUN
ajrhss-2042	547	2	,	,	PUNCT
ajrhss-2042	547	3	k.	k.	PROPN
ajrhss-2042	547	4	,	,	PUNCT
ajrhss-2042	547	5	gemmel	gemmel	NOUN
ajrhss-2042	547	6	,	,	PUNCT
ajrhss-2042	547	7	p.	p.	NOUN
ajrhss-2042	547	8	,	,	PUNCT
ajrhss-2042	547	9	&	&	CCONJ
ajrhss-2042	547	10	rangarajan	rangarajan	PROPN
ajrhss-2042	547	11	,	,	PUNCT
ajrhss-2042	547	12	d.	d.	PROPN
ajrhss-2042	547	13	(	(	PUNCT
ajrhss-2042	547	14	2013	2013	NUM
ajrhss-2042	547	15	)	)	PUNCT
ajrhss-2042	547	16	.	.	PUNCT
ajrhss-2042	548	1	the	the	DET
ajrhss-2042	548	2	reciprocal	reciprocal	ADJ
ajrhss-2042	548	3	and	and	CCONJ
ajrhss-2042	548	4	complementary	complementary	ADJ
ajrhss-2042	548	5	influences	influence	NOUN
ajrhss-2042	548	6	of	of	ADP
ajrhss-2042	548	7	customer	customer	NOUN
ajrhss-2042	548	8	participation	participation	NOUN
ajrhss-2042	548	9	and	and	CCONJ
ajrhss-2042	548	10	customer	customer	NOUN
ajrhss-2042	548	11	-	-	PUNCT
ajrhss-2042	548	12	centric	centric	ADJ
ajrhss-2042	548	13	characteristics	characteristic	NOUN
ajrhss-2042	548	14	on	on	ADP
ajrhss-2042	548	15	service	service	NOUN
ajrhss-2042	548	16	innovation	innovation	NOUN
ajrhss-2042	548	17	implementation	implementation	NOUN
ajrhss-2042	548	18	.	.	PUNCT
ajrhss-2042	549	1	journal	journal	NOUN
ajrhss-2042	549	2	of	of	ADP
ajrhss-2042	549	3	service	service	NOUN
ajrhss-2042	549	4	research	research	NOUN
ajrhss-2042	549	5	,	,	PUNCT
ajrhss-2042	549	6	16(3	16(3	NOUN
ajrhss-2042	549	7	)	)	PUNCT
ajrhss-2042	549	8	,	,	PUNCT
ajrhss-2042	549	9	349	349	NUM
ajrhss-2042	549	10	-	-	SYM
ajrhss-2042	549	11	362	362	NUM
ajrhss-2042	549	12	.	.	PUNCT
ajrhss-2042	550	1	65	65	NUM
ajrhss-2042	550	2	.	.	PUNCT
ajrhss-2042	551	1	vivek	vivek	PROPN
ajrhss-2042	551	2	,	,	PUNCT
ajrhss-2042	551	3	s.	s.	PROPN
ajrhss-2042	551	4	d.	d.	PROPN
ajrhss-2042	551	5	,	,	PUNCT
ajrhss-2042	551	6	beatty	beatty	PROPN
ajrhss-2042	551	7	,	,	PUNCT
ajrhss-2042	551	8	s.	s.	PROPN
ajrhss-2042	551	9	e.	e.	PROPN
ajrhss-2042	551	10	,	,	PUNCT
ajrhss-2042	551	11	&	&	CCONJ
ajrhss-2042	551	12	morgan	morgan	PROPN
ajrhss-2042	551	13	,	,	PUNCT
ajrhss-2042	551	14	r.	r.	PROPN
ajrhss-2042	551	15	m.	m.	PROPN
ajrhss-2042	551	16	(	(	PUNCT
ajrhss-2042	551	17	2012	2012	NUM
ajrhss-2042	551	18	)	)	PUNCT
ajrhss-2042	551	19	.	.	PUNCT
ajrhss-2042	552	1	customer	customer	NOUN
ajrhss-2042	552	2	engagement	engagement	NOUN
ajrhss-2042	552	3	:	:	PUNCT
ajrhss-2042	552	4	exploring	explore	VERB
ajrhss-2042	552	5	customer	customer	NOUN
ajrhss-2042	552	6	relationships	relationship	NOUN
ajrhss-2042	552	7	beyond	beyond	ADP
ajrhss-2042	552	8	purchase	purchase	NOUN
ajrhss-2042	552	9	.	.	PUNCT
ajrhss-2042	553	1	journal	journal	NOUN
ajrhss-2042	553	2	of	of	ADP
ajrhss-2042	553	3	marketing	marketing	NOUN
ajrhss-2042	553	4	theory	theory	NOUN
ajrhss-2042	553	5	and	and	CCONJ
ajrhss-2042	553	6	practice	practice	NOUN
ajrhss-2042	553	7	,	,	PUNCT
ajrhss-2042	553	8	20(2	20(2	NUM
ajrhss-2042	553	9	)	)	PUNCT
ajrhss-2042	553	10	,	,	PUNCT
ajrhss-2042	553	11	122	122	NUM
ajrhss-2042	553	12	-	-	SYM
ajrhss-2042	553	13	146	146	NUM
ajrhss-2042	553	14	.	.	PUNCT
ajrhss-2042	554	1	66	66	NUM
ajrhss-2042	554	2	.	.	PUNCT
ajrhss-2042	555	1	yun	yun	PROPN
ajrhss-2042	555	2	,	,	PUNCT
ajrhss-2042	555	3	e.	e.	PROPN
ajrhss-2042	555	4	,	,	PUNCT
ajrhss-2042	555	5	&	&	CCONJ
ajrhss-2042	555	6	lee	lee	PROPN
ajrhss-2042	555	7	,	,	PUNCT
ajrhss-2042	555	8	j.	j.	PROPN
ajrhss-2042	555	9	(	(	PUNCT
ajrhss-2042	555	10	2021	2021	NUM
ajrhss-2042	555	11	)	)	PUNCT
ajrhss-2042	555	12	.	.	PUNCT
ajrhss-2042	556	1	the	the	DET
ajrhss-2042	556	2	effect	effect	NOUN
ajrhss-2042	556	3	of	of	ADP
ajrhss-2042	556	4	waiting	wait	VERB
ajrhss-2042	556	5	time	time	NOUN
ajrhss-2042	556	6	and	and	CCONJ
ajrhss-2042	556	7	queue	queue	NOUN
ajrhss-2042	556	8	management	management	NOUN
ajrhss-2042	556	9	on	on	ADP
ajrhss-2042	556	10	customer	customer	NOUN
ajrhss-2042	556	11	satisfaction	satisfaction	NOUN
ajrhss-2042	556	12	in	in	ADP
ajrhss-2042	556	13	museum	museum	NOUN
ajrhss-2042	556	14	.	.	PUNCT
ajrhss-2042	557	1	sustainability	sustainability	NOUN
ajrhss-2042	557	2	,	,	PUNCT
ajrhss-2042	557	3	13(6	13(6	PROPN
ajrhss-2042	557	4	)	)	PUNCT
ajrhss-2042	557	5	,	,	PUNCT
ajrhss-2042	557	6	3306	3306	NUM
ajrhss-2042	557	7	.	.	PUNCT
ajrhss-2042	558	1	67	67	NUM
ajrhss-2042	558	2	.	.	PUNCT
ajrhss-2042	559	1	zhang	zhang	PROPN
ajrhss-2042	559	2	,	,	PUNCT
ajrhss-2042	559	3	y.	y.	PROPN
ajrhss-2042	559	4	,	,	PUNCT
ajrhss-2042	559	5	chen	chen	PROPN
ajrhss-2042	559	6	,	,	PUNCT
ajrhss-2042	559	7	j.	j.	PROPN
ajrhss-2042	559	8	,	,	PUNCT
ajrhss-2042	559	9	&	&	CCONJ
ajrhss-2042	559	10	zhang	zhang	PROPN
ajrhss-2042	559	11	,	,	PUNCT
ajrhss-2042	559	12	x.	x.	NOUN
ajrhss-2042	559	13	(	(	PUNCT
ajrhss-2042	559	14	2019	2019	NUM
ajrhss-2042	559	15	)	)	PUNCT
ajrhss-2042	559	16	.	.	PUNCT
ajrhss-2042	560	1	the	the	DET
ajrhss-2042	560	2	impact	impact	NOUN
ajrhss-2042	560	3	of	of	ADP
ajrhss-2042	560	4	queue	queue	NOUN
ajrhss-2042	560	5	management	management	NOUN
ajrhss-2042	560	6	on	on	ADP
ajrhss-2042	560	7	customer	customer	NOUN
ajrhss-2042	560	8	experience	experience	NOUN
ajrhss-2042	560	9	and	and	CCONJ
ajrhss-2042	560	10	satisfaction	satisfaction	NOUN
ajrhss-2042	560	11	in	in	ADP
ajrhss-2042	560	12	theme	theme	NOUN
ajrhss-2042	560	13	parks	park	NOUN
ajrhss-2042	560	14	.	.	PUNCT
ajrhss-2042	561	1	journal	journal	PROPN
ajrhss-2042	561	2	of	of	ADP
ajrhss-2042	561	3	destination	destination	NOUN
ajrhss-2042	561	4	marketing	marketing	NOUN
ajrhss-2042	561	5	&	&	CCONJ
ajrhss-2042	561	6	management	management	NOUN
ajrhss-2042	561	7	,	,	PUNCT
ajrhss-2042	561	8	13	13	NUM
ajrhss-2042	561	9	,	,	PUNCT
ajrhss-2042	561	10	102	102	NUM
ajrhss-2042	561	11	-	-	SYM
ajrhss-2042	561	12	110	110	NUM
ajrhss-2042	561	13	.	.	PUNCT
ajrhss-2042	561	14	http://www.seahipaj.org/	http://www.seahipaj.org/	VERB