id	sid	tid	token	lemma	pos
ajrhss-504	1	1	american	american	PROPN
ajrhss-504	1	2	journal	journal	PROPN
ajrhss-504	1	3	of	of	ADP
ajrhss-504	1	4	research	research	NOUN
ajrhss-504	1	5	in	in	ADP
ajrhss-504	1	6	humanities	humanity	NOUN
ajrhss-504	1	7	and	and	CCONJ
ajrhss-504	1	8	social	social	ADJ
ajrhss-504	1	9	sciences	science	NOUN
ajrhss-504	1	10	issn	issn	PROPN
ajrhss-504	1	11	(	(	PUNCT
ajrhss-504	1	12	e	e	NOUN
ajrhss-504	1	13	):	):	PUNCT
ajrhss-504	1	14	2832	2832	NUM
ajrhss-504	1	15	-	-	SYM
ajrhss-504	1	16	8019	8019	NUM
ajrhss-504	1	17	volume	volume	NOUN
ajrhss-504	1	18	9	9	NUM
ajrhss-504	1	19	,	,	PUNCT
ajrhss-504	1	20	|	|	ADV
ajrhss-504	1	21	feb	feb	PROPN
ajrhss-504	1	22	.	.	PROPN
ajrhss-504	1	23	,	,	PUNCT
ajrhss-504	1	24	2023	2023	NUM
ajrhss-504	1	25	p	p	NOUN
ajrhss-504	1	26	a	a	DET
ajrhss-504	1	27	g	g	NOUN
ajrhss-504	1	28	e	e	PROPN
ajrhss-504	1	29	|	|	ADV
ajrhss-504	1	30	119	119	NUM
ajrhss-504	1	31	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	1	32	quality	quality	NOUN
ajrhss-504	1	33	control	control	NOUN
ajrhss-504	1	34	in	in	ADP
ajrhss-504	1	35	service	service	NOUN
ajrhss-504	1	36	business	business	NOUN
ajrhss-504	1	37	performance	performance	NOUN
ajrhss-504	1	38	:	:	PUNCT
ajrhss-504	1	39	the	the	DET
ajrhss-504	1	40	nigerian	nigerian	PROPN
ajrhss-504	1	41	perspective	perspective	NOUN
ajrhss-504	1	42	ofoegbu	ofoegbu	NOUN
ajrhss-504	1	43	,	,	PUNCT
ajrhss-504	1	44	wilson	wilson	PROPN
ajrhss-504	1	45	chukwuemeka	chukwuemeka	PROPN
ajrhss-504	1	46	department	department	PROPN
ajrhss-504	1	47	of	of	ADP
ajrhss-504	1	48	management	management	NOUN
ajrhss-504	1	49	faculty	faculty	NOUN
ajrhss-504	1	50	of	of	ADP
ajrhss-504	1	51	management	management	PROPN
ajrhss-504	1	52	sciences	sciences	PROPN
ajrhss-504	1	53	university	university	PROPN
ajrhss-504	1	54	of	of	ADP
ajrhss-504	1	55	port	port	PROPN
ajrhss-504	1	56	harcourt	harcourt	PROPN
ajrhss-504	1	57	wilson.ofoegbu@uniport.edu.ng	wilson.ofoegbu@uniport.edu.ng	ADV
ajrhss-504	1	58	a	a	DET
ajrhss-504	1	59	b	b	PROPN
ajrhss-504	1	60	s	s	ADP
ajrhss-504	1	61	t	t	PROPN
ajrhss-504	1	62	r	r	NOUN
ajrhss-504	1	63	a	a	DET
ajrhss-504	1	64	c	c	NOUN
ajrhss-504	1	65	t	t	NOUN
ajrhss-504	1	66	k	k	X
ajrhss-504	1	67	e	e	PROPN
ajrhss-504	1	68	y	y	PROPN
ajrhss-504	1	69	w	w	NOUN
ajrhss-504	1	70	o	o	NOUN
ajrhss-504	1	71	r	r	NOUN
ajrhss-504	1	72	d	d	X
ajrhss-504	1	73	s	s	NOUN
ajrhss-504	1	74	as	as	ADP
ajrhss-504	1	75	a	a	DET
ajrhss-504	1	76	crucial	crucial	ADJ
ajrhss-504	1	77	part	part	NOUN
ajrhss-504	1	78	of	of	ADP
ajrhss-504	1	79	service	service	NOUN
ajrhss-504	1	80	business	business	NOUN
ajrhss-504	1	81	management	management	NOUN
ajrhss-504	1	82	,	,	PUNCT
ajrhss-504	1	83	quality	quality	NOUN
ajrhss-504	1	84	control	control	NOUN
ajrhss-504	1	85	is	be	AUX
ajrhss-504	1	86	essential	essential	ADJ
ajrhss-504	1	87	for	for	ADP
ajrhss-504	1	88	making	make	VERB
ajrhss-504	1	89	sure	sure	ADJ
ajrhss-504	1	90	that	that	SCONJ
ajrhss-504	1	91	a	a	DET
ajrhss-504	1	92	business	business	NOUN
ajrhss-504	1	93	's	's	PART
ajrhss-504	1	94	offerings	offering	NOUN
ajrhss-504	1	95	consistently	consistently	ADV
ajrhss-504	1	96	satisfy	satisfy	VERB
ajrhss-504	1	97	its	its	PRON
ajrhss-504	1	98	clientele	clientele	NOUN
ajrhss-504	1	99	.	.	PUNCT
ajrhss-504	2	1	since	since	SCONJ
ajrhss-504	2	2	nigeria	nigeria	PROPN
ajrhss-504	2	3	's	's	PART
ajrhss-504	2	4	service	service	NOUN
ajrhss-504	2	5	industry	industry	NOUN
ajrhss-504	2	6	has	have	AUX
ajrhss-504	2	7	expanded	expand	VERB
ajrhss-504	2	8	rapidly	rapidly	ADV
ajrhss-504	2	9	in	in	ADP
ajrhss-504	2	10	recent	recent	ADJ
ajrhss-504	2	11	years	year	NOUN
ajrhss-504	2	12	,	,	PUNCT
ajrhss-504	2	13	quality	quality	NOUN
ajrhss-504	2	14	assurance	assurance	NOUN
ajrhss-504	2	15	is	be	AUX
ajrhss-504	2	16	more	more	ADV
ajrhss-504	2	17	vital	vital	ADJ
ajrhss-504	2	18	than	than	ADP
ajrhss-504	2	19	ever	ever	ADV
ajrhss-504	2	20	.	.	PUNCT
ajrhss-504	3	1	the	the	DET
ajrhss-504	3	2	purpose	purpose	NOUN
ajrhss-504	3	3	of	of	ADP
ajrhss-504	3	4	this	this	DET
ajrhss-504	3	5	research	research	NOUN
ajrhss-504	3	6	is	be	AUX
ajrhss-504	3	7	to	to	PART
ajrhss-504	3	8	determine	determine	VERB
ajrhss-504	3	9	the	the	DET
ajrhss-504	3	10	effect	effect	NOUN
ajrhss-504	3	11	of	of	ADP
ajrhss-504	3	12	quality	quality	NOUN
ajrhss-504	3	13	control	control	NOUN
ajrhss-504	3	14	performance	performance	NOUN
ajrhss-504	3	15	of	of	ADP
ajrhss-504	3	16	service	service	NOUN
ajrhss-504	3	17	business	business	NOUN
ajrhss-504	3	18	in	in	ADP
ajrhss-504	3	19	nigeria	nigeria	PROPN
ajrhss-504	3	20	.	.	PUNCT
ajrhss-504	4	1	research	research	NOUN
ajrhss-504	4	2	data	datum	NOUN
ajrhss-504	4	3	from	from	ADP
ajrhss-504	4	4	nigerian	nigerian	ADJ
ajrhss-504	4	5	service	service	NOUN
ajrhss-504	4	6	providers	provider	NOUN
ajrhss-504	4	7	was	be	AUX
ajrhss-504	4	8	gathered	gather	VERB
ajrhss-504	4	9	using	use	VERB
ajrhss-504	4	10	a	a	DET
ajrhss-504	4	11	qualitative	qualitative	ADJ
ajrhss-504	4	12	methodology	methodology	NOUN
ajrhss-504	4	13	that	that	PRON
ajrhss-504	4	14	included	include	VERB
ajrhss-504	4	15	in	in	ADP
ajrhss-504	4	16	-	-	PUNCT
ajrhss-504	4	17	depth	depth	NOUN
ajrhss-504	4	18	interviews	interview	NOUN
ajrhss-504	4	19	and	and	CCONJ
ajrhss-504	4	20	case	case	NOUN
ajrhss-504	4	21	studies	study	NOUN
ajrhss-504	4	22	.	.	PUNCT
ajrhss-504	5	1	according	accord	VERB
ajrhss-504	5	2	to	to	ADP
ajrhss-504	5	3	the	the	DET
ajrhss-504	5	4	results	result	NOUN
ajrhss-504	5	5	,	,	PUNCT
ajrhss-504	5	6	quality	quality	NOUN
ajrhss-504	5	7	control	control	NOUN
ajrhss-504	5	8	has	have	VERB
ajrhss-504	5	9	a	a	DET
ajrhss-504	5	10	beneficial	beneficial	ADJ
ajrhss-504	5	11	effect	effect	NOUN
ajrhss-504	5	12	on	on	ADP
ajrhss-504	5	13	the	the	DET
ajrhss-504	5	14	productivity	productivity	NOUN
ajrhss-504	5	15	of	of	ADP
ajrhss-504	5	16	nigerian	nigerian	ADJ
ajrhss-504	5	17	service	service	NOUN
ajrhss-504	5	18	providers	provider	NOUN
ajrhss-504	5	19	by	by	ADP
ajrhss-504	5	20	raising	raise	VERB
ajrhss-504	5	21	levels	level	NOUN
ajrhss-504	5	22	of	of	ADP
ajrhss-504	5	23	client	client	NOUN
ajrhss-504	5	24	satisfaction	satisfaction	NOUN
ajrhss-504	5	25	,	,	PUNCT
ajrhss-504	5	26	staff	staff	NOUN
ajrhss-504	5	27	dedication	dedication	NOUN
ajrhss-504	5	28	,	,	PUNCT
ajrhss-504	5	29	and	and	CCONJ
ajrhss-504	5	30	operational	operational	ADJ
ajrhss-504	5	31	efficacy	efficacy	NOUN
ajrhss-504	5	32	.	.	PUNCT
ajrhss-504	6	1	on	on	ADP
ajrhss-504	6	2	the	the	DET
ajrhss-504	6	3	other	other	ADJ
ajrhss-504	6	4	hand	hand	NOUN
ajrhss-504	6	5	,	,	PUNCT
ajrhss-504	6	6	the	the	DET
ajrhss-504	6	7	research	research	NOUN
ajrhss-504	6	8	showed	show	VERB
ajrhss-504	6	9	that	that	SCONJ
ajrhss-504	6	10	many	many	ADJ
ajrhss-504	6	11	nigerian	nigerian	ADJ
ajrhss-504	6	12	service	service	NOUN
ajrhss-504	6	13	providers	provider	NOUN
ajrhss-504	6	14	fail	fail	VERB
ajrhss-504	6	15	to	to	PART
ajrhss-504	6	16	adopt	adopt	VERB
ajrhss-504	6	17	quality	quality	NOUN
ajrhss-504	6	18	control	control	NOUN
ajrhss-504	6	19	systems	system	NOUN
ajrhss-504	6	20	owing	owe	VERB
ajrhss-504	6	21	to	to	ADP
ajrhss-504	6	22	an	an	DET
ajrhss-504	6	23	inadequacy	inadequacy	NOUN
ajrhss-504	6	24	of	of	ADP
ajrhss-504	6	25	expertise	expertise	NOUN
ajrhss-504	6	26	and	and	CCONJ
ajrhss-504	6	27	funding	funding	NOUN
ajrhss-504	6	28	.	.	PUNCT
ajrhss-504	7	1	conclusions	conclusion	NOUN
ajrhss-504	7	2	from	from	ADP
ajrhss-504	7	3	the	the	DET
ajrhss-504	7	4	research	research	NOUN
ajrhss-504	7	5	stress	stress	VERB
ajrhss-504	7	6	the	the	DET
ajrhss-504	7	7	importance	importance	NOUN
ajrhss-504	7	8	of	of	ADP
ajrhss-504	7	9	quality	quality	NOUN
ajrhss-504	7	10	control	control	NOUN
ajrhss-504	7	11	in	in	ADP
ajrhss-504	7	12	the	the	DET
ajrhss-504	7	13	management	management	NOUN
ajrhss-504	7	14	of	of	ADP
ajrhss-504	7	15	nigerian	nigerian	ADJ
ajrhss-504	7	16	service	service	NOUN
ajrhss-504	7	17	organizations	organization	NOUN
ajrhss-504	7	18	and	and	CCONJ
ajrhss-504	7	19	the	the	DET
ajrhss-504	7	20	need	need	NOUN
ajrhss-504	7	21	for	for	ADP
ajrhss-504	7	22	further	further	ADJ
ajrhss-504	7	23	efforts	effort	NOUN
ajrhss-504	7	24	to	to	PART
ajrhss-504	7	25	train	train	VERB
ajrhss-504	7	26	and	and	CCONJ
ajrhss-504	7	27	assist	assist	VERB
ajrhss-504	7	28	the	the	DET
ajrhss-504	7	29	sector	sector	NOUN
ajrhss-504	7	30	's	's	PART
ajrhss-504	7	31	practitioners	practitioner	NOUN
ajrhss-504	7	32	.	.	PUNCT
ajrhss-504	8	1	quality	quality	NOUN
ajrhss-504	8	2	control	control	NOUN
ajrhss-504	8	3	,	,	PUNCT
ajrhss-504	8	4	service	service	NOUN
ajrhss-504	8	5	organizations	organization	NOUN
ajrhss-504	8	6	and	and	CCONJ
ajrhss-504	8	7	business	business	NOUN
ajrhss-504	8	8	performance	performance	NOUN
ajrhss-504	8	9	introduction	introduction	NOUN
ajrhss-504	8	10	implementing	implement	VERB
ajrhss-504	8	11	procedures	procedure	NOUN
ajrhss-504	8	12	and	and	CCONJ
ajrhss-504	8	13	systems	system	NOUN
ajrhss-504	8	14	is	be	AUX
ajrhss-504	8	15	an	an	DET
ajrhss-504	8	16	essential	essential	ADJ
ajrhss-504	8	17	part	part	NOUN
ajrhss-504	8	18	of	of	ADP
ajrhss-504	8	19	quality	quality	NOUN
ajrhss-504	8	20	control	control	NOUN
ajrhss-504	8	21	in	in	ADP
ajrhss-504	8	22	a	a	DET
ajrhss-504	8	23	service	service	NOUN
ajrhss-504	8	24	sector	sector	NOUN
ajrhss-504	8	25	firm	firm	NOUN
ajrhss-504	8	26	.	.	PUNCT
ajrhss-504	9	1	these	these	PRON
ajrhss-504	9	2	are	be	AUX
ajrhss-504	9	3	put	put	VERB
ajrhss-504	9	4	in	in	ADP
ajrhss-504	9	5	place	place	NOUN
ajrhss-504	9	6	to	to	PART
ajrhss-504	9	7	guarantee	guarantee	VERB
ajrhss-504	9	8	that	that	SCONJ
ajrhss-504	9	9	the	the	DET
ajrhss-504	9	10	level	level	NOUN
ajrhss-504	9	11	of	of	ADP
ajrhss-504	9	12	service	service	NOUN
ajrhss-504	9	13	delivered	deliver	VERB
ajrhss-504	9	14	is	be	AUX
ajrhss-504	9	15	at	at	ADP
ajrhss-504	9	16	,	,	PUNCT
ajrhss-504	9	17	or	or	CCONJ
ajrhss-504	9	18	above	above	ADV
ajrhss-504	9	19	,	,	PUNCT
ajrhss-504	9	20	the	the	DET
ajrhss-504	9	21	standards	standard	NOUN
ajrhss-504	9	22	set	set	VERB
ajrhss-504	9	23	by	by	ADP
ajrhss-504	9	24	the	the	DET
ajrhss-504	9	25	industry	industry	NOUN
ajrhss-504	9	26	.	.	PUNCT
ajrhss-504	10	1	this	this	PRON
ajrhss-504	10	2	might	might	AUX
ajrhss-504	10	3	involve	involve	VERB
ajrhss-504	10	4	activities	activity	NOUN
ajrhss-504	10	5	such	such	ADJ
ajrhss-504	10	6	as	as	ADP
ajrhss-504	10	7	providing	provide	VERB
ajrhss-504	10	8	staff	staff	NOUN
ajrhss-504	10	9	with	with	ADP
ajrhss-504	10	10	training	training	NOUN
ajrhss-504	10	11	on	on	ADP
ajrhss-504	10	12	best	good	ADJ
ajrhss-504	10	13	practices	practice	NOUN
ajrhss-504	10	14	for	for	ADP
ajrhss-504	10	15	providing	provide	VERB
ajrhss-504	10	16	customer	customer	NOUN
ajrhss-504	10	17	service	service	NOUN
ajrhss-504	10	18	,	,	PUNCT
ajrhss-504	10	19	establishing	establish	VERB
ajrhss-504	10	20	performance	performance	NOUN
ajrhss-504	10	21	goals	goal	NOUN
ajrhss-504	10	22	and	and	CCONJ
ajrhss-504	10	23	routinely	routinely	ADV
ajrhss-504	10	24	reviewing	review	VERB
ajrhss-504	10	25	employees	employee	NOUN
ajrhss-504	10	26	based	base	VERB
ajrhss-504	10	27	on	on	ADP
ajrhss-504	10	28	those	those	DET
ajrhss-504	10	29	metrics	metric	NOUN
ajrhss-504	10	30	and	and	CCONJ
ajrhss-504	10	31	soliciting	solicit	VERB
ajrhss-504	10	32	customer	customer	NOUN
ajrhss-504	10	33	input	input	NOUN
ajrhss-504	10	34	to	to	PART
ajrhss-504	10	35	identify	identify	VERB
ajrhss-504	10	36	areas	area	NOUN
ajrhss-504	10	37	in	in	ADP
ajrhss-504	10	38	which	which	PRON
ajrhss-504	10	39	improvements	improvement	NOUN
ajrhss-504	10	40	can	can	AUX
ajrhss-504	10	41	be	be	AUX
ajrhss-504	10	42	made	make	VERB
ajrhss-504	10	43	.	.	PUNCT
ajrhss-504	11	1	in	in	ADP
ajrhss-504	11	2	addition	addition	NOUN
ajrhss-504	11	3	,	,	PUNCT
ajrhss-504	11	4	ensuring	ensure	VERB
ajrhss-504	11	5	that	that	SCONJ
ajrhss-504	11	6	the	the	DET
ajrhss-504	11	7	business	business	NOUN
ajrhss-504	11	8	adheres	adhere	VERB
ajrhss-504	11	9	to	to	ADP
ajrhss-504	11	10	a	a	DET
ajrhss-504	11	11	standard	standard	ADJ
ajrhss-504	11	12	procedure	procedure	NOUN
ajrhss-504	11	13	for	for	ADP
ajrhss-504	11	14	quality	quality	NOUN
ajrhss-504	11	15	control	control	NOUN
ajrhss-504	11	16	may	may	AUX
ajrhss-504	11	17	be	be	AUX
ajrhss-504	11	18	facilitated	facilitate	VERB
ajrhss-504	11	19	by	by	ADP
ajrhss-504	11	20	the	the	DET
ajrhss-504	11	21	implementation	implementation	NOUN
ajrhss-504	11	22	of	of	ADP
ajrhss-504	11	23	a	a	DET
ajrhss-504	11	24	quality	quality	NOUN
ajrhss-504	11	25	management	management	NOUN
ajrhss-504	11	26	system	system	NOUN
ajrhss-504	11	27	such	such	ADJ
ajrhss-504	11	28	as	as	ADP
ajrhss-504	11	29	iso	iso	NOUN
ajrhss-504	11	30	9001	9001	NUM
ajrhss-504	11	31	,	,	PUNCT
ajrhss-504	11	32	which	which	PRON
ajrhss-504	11	33	can	can	AUX
ajrhss-504	11	34	assist	assist	VERB
ajrhss-504	11	35	to	to	PART
ajrhss-504	11	36	guarantee	guarantee	VERB
ajrhss-504	11	37	that	that	SCONJ
ajrhss-504	11	38	the	the	DET
ajrhss-504	11	39	firm	firm	NOUN
ajrhss-504	11	40	is	be	AUX
ajrhss-504	11	41	following	follow	VERB
ajrhss-504	11	42	a	a	DET
ajrhss-504	11	43	standardized	standardized	ADJ
ajrhss-504	11	44	process	process	NOUN
ajrhss-504	11	45	.	.	PUNCT
ajrhss-504	12	1	specifically	specifically	ADV
ajrhss-504	12	2	,	,	PUNCT
ajrhss-504	12	3	the	the	DET
ajrhss-504	12	4	degree	degree	NOUN
ajrhss-504	12	5	to	to	PART
ajrhss-504	12	6	which	which	PRON
ajrhss-504	12	7	a	a	DET
ajrhss-504	12	8	firm	firm	NOUN
ajrhss-504	12	9	is	be	AUX
ajrhss-504	12	10	successful	successful	ADJ
ajrhss-504	12	11	in	in	ADP
ajrhss-504	12	12	accomplishing	accomplish	VERB
ajrhss-504	12	13	its	its	PRON
ajrhss-504	12	14	aims	aim	NOUN
ajrhss-504	12	15	and	and	CCONJ
ajrhss-504	12	16	targets	target	NOUN
ajrhss-504	12	17	is	be	AUX
ajrhss-504	12	18	referred	refer	VERB
ajrhss-504	12	19	to	to	ADP
ajrhss-504	12	20	as	as	ADP
ajrhss-504	12	21	its	its	PRON
ajrhss-504	12	22	"	"	PUNCT
ajrhss-504	12	23	business	business	NOUN
ajrhss-504	12	24	performance	performance	NOUN
ajrhss-504	12	25	.	.	PUNCT
ajrhss-504	12	26	"	"	PUNCT
ajrhss-504	13	1	it	it	PRON
ajrhss-504	13	2	is	be	AUX
ajrhss-504	13	3	essential	essential	ADJ
ajrhss-504	13	4	because	because	SCONJ
ajrhss-504	13	5	it	it	PRON
ajrhss-504	13	6	enables	enable	VERB
ajrhss-504	13	7	businesses	business	NOUN
ajrhss-504	13	8	to	to	PART
ajrhss-504	13	9	monitor	monitor	VERB
ajrhss-504	13	10	and	and	CCONJ
ajrhss-504	13	11	analyze	analyze	VERB
ajrhss-504	13	12	their	their	PRON
ajrhss-504	13	13	success	success	NOUN
ajrhss-504	13	14	,	,	PUNCT
ajrhss-504	13	15	identify	identify	VERB
ajrhss-504	13	16	areas	area	NOUN
ajrhss-504	13	17	in	in	ADP
ajrhss-504	13	18	need	need	NOUN
ajrhss-504	13	19	of	of	ADP
ajrhss-504	13	20	development	development	NOUN
ajrhss-504	13	21	,	,	PUNCT
ajrhss-504	13	22	and	and	CCONJ
ajrhss-504	13	23	make	make	VERB
ajrhss-504	13	24	educated	educated	ADJ
ajrhss-504	13	25	choices	choice	NOUN
ajrhss-504	13	26	about	about	ADP
ajrhss-504	13	27	how	how	SCONJ
ajrhss-504	13	28	to	to	PART
ajrhss-504	13	29	expand	expand	VERB
ajrhss-504	13	30	and	and	CCONJ
ajrhss-504	13	31	develop	develop	VERB
ajrhss-504	13	32	their	their	PRON
ajrhss-504	13	33	business	business	NOUN
ajrhss-504	13	34	(	(	PUNCT
ajrhss-504	13	35	zehir	zehir	PROPN
ajrhss-504	13	36	&	&	CCONJ
ajrhss-504	13	37	sadikoglu	sadikoglu	PROPN
ajrhss-504	13	38	,	,	PUNCT
ajrhss-504	13	39	2010	2010	NUM
ajrhss-504	13	40	)	)	PUNCT
ajrhss-504	13	41	.	.	PUNCT
ajrhss-504	14	1	additionally	additionally	ADV
ajrhss-504	14	2	,	,	PUNCT
ajrhss-504	14	3	great	great	ADJ
ajrhss-504	14	4	business	business	NOUN
ajrhss-504	14	5	performance	performance	NOUN
ajrhss-504	14	6	is	be	AUX
ajrhss-504	14	7	typically	typically	ADV
ajrhss-504	14	8	a	a	DET
ajrhss-504	14	9	vital	vital	ADJ
ajrhss-504	14	10	aspect	aspect	NOUN
ajrhss-504	14	11	in	in	ADP
ajrhss-504	14	12	attracting	attract	VERB
ajrhss-504	14	13	american	american	ADJ
ajrhss-504	14	14	journal	journal	PROPN
ajrhss-504	14	15	of	of	ADP
ajrhss-504	14	16	research	research	NOUN
ajrhss-504	14	17	in	in	ADP
ajrhss-504	14	18	humanities	humanity	NOUN
ajrhss-504	14	19	and	and	CCONJ
ajrhss-504	14	20	social	social	ADJ
ajrhss-504	14	21	sciences	science	NOUN
ajrhss-504	14	22	volume	volume	NOUN
ajrhss-504	14	23	9	9	NUM
ajrhss-504	14	24	,	,	PUNCT
ajrhss-504	14	25	feb	feb	PROPN
ajrhss-504	14	26	.	.	PROPN
ajrhss-504	14	27	,	,	PUNCT
ajrhss-504	14	28	2023	2023	NUM
ajrhss-504	14	29	p	p	NOUN
ajrhss-504	14	30	a	a	PRON
ajrhss-504	14	31	g	g	NOUN
ajrhss-504	14	32	e	e	NOUN
ajrhss-504	14	33	|	|	ADV
ajrhss-504	14	34	120	120	NUM
ajrhss-504	14	35	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-504	14	36	investors	investor	NOUN
ajrhss-504	14	37	and	and	CCONJ
ajrhss-504	14	38	consumers	consumer	NOUN
ajrhss-504	14	39	,	,	PUNCT
ajrhss-504	14	40	and	and	CCONJ
ajrhss-504	14	41	it	it	PRON
ajrhss-504	14	42	may	may	AUX
ajrhss-504	14	43	lead	lead	VERB
ajrhss-504	14	44	to	to	ADP
ajrhss-504	14	45	improved	improve	VERB
ajrhss-504	14	46	profitability	profitability	NOUN
ajrhss-504	14	47	and	and	CCONJ
ajrhss-504	14	48	success	success	NOUN
ajrhss-504	14	49	in	in	ADP
ajrhss-504	14	50	the	the	DET
ajrhss-504	14	51	marketplace	marketplace	NOUN
ajrhss-504	14	52	if	if	SCONJ
ajrhss-504	14	53	the	the	DET
ajrhss-504	14	54	organization	organization	NOUN
ajrhss-504	14	55	is	be	AUX
ajrhss-504	14	56	successful	successful	ADJ
ajrhss-504	14	57	overall	overall	ADV
ajrhss-504	14	58	.	.	PUNCT
ajrhss-504	15	1	monitoring	monitor	VERB
ajrhss-504	15	2	and	and	CCONJ
ajrhss-504	15	3	enhancing	enhance	VERB
ajrhss-504	15	4	a	a	DET
ajrhss-504	15	5	business	business	NOUN
ajrhss-504	15	6	's	's	PART
ajrhss-504	15	7	business	business	NOUN
ajrhss-504	15	8	performance	performance	NOUN
ajrhss-504	15	9	are	be	AUX
ajrhss-504	15	10	fundamental	fundamental	ADJ
ajrhss-504	15	11	to	to	ADP
ajrhss-504	15	12	ensuring	ensure	VERB
ajrhss-504	15	13	the	the	DET
ajrhss-504	15	14	organization	organization	NOUN
ajrhss-504	15	15	's	's	PART
ajrhss-504	15	16	continued	continue	VERB
ajrhss-504	15	17	vitality	vitality	NOUN
ajrhss-504	15	18	and	and	CCONJ
ajrhss-504	15	19	development	development	NOUN
ajrhss-504	15	20	over	over	ADP
ajrhss-504	15	21	the	the	DET
ajrhss-504	15	22	long	long	ADJ
ajrhss-504	15	23	run	run	NOUN
ajrhss-504	15	24	(	(	PUNCT
ajrhss-504	15	25	alamri	alamri	ADJ
ajrhss-504	15	26	,	,	PUNCT
ajrhss-504	15	27	2014	2014	NUM
ajrhss-504	15	28	)	)	PUNCT
ajrhss-504	15	29	.	.	PUNCT
ajrhss-504	16	1	alamri	alamri	PROPN
ajrhss-504	16	2	et	et	PROPN
ajrhss-504	16	3	al	al	PROPN
ajrhss-504	16	4	.	.	PUNCT
ajrhss-504	17	1	(	(	PUNCT
ajrhss-504	17	2	2014	2014	NUM
ajrhss-504	17	3	)	)	PUNCT
ajrhss-504	17	4	,	,	PUNCT
ajrhss-504	17	5	and	and	CCONJ
ajrhss-504	17	6	alamri	alamri	ADJ
ajrhss-504	17	7	(	(	PUNCT
ajrhss-504	17	8	2014	2014	NUM
ajrhss-504	17	9	)	)	PUNCT
ajrhss-504	17	10	submitted	submit	VERB
ajrhss-504	17	11	that	that	SCONJ
ajrhss-504	17	12	the	the	DET
ajrhss-504	17	13	performance	performance	NOUN
ajrhss-504	17	14	of	of	ADP
ajrhss-504	17	15	a	a	DET
ajrhss-504	17	16	firm	firm	NOUN
ajrhss-504	17	17	is	be	AUX
ajrhss-504	17	18	of	of	ADP
ajrhss-504	17	19	utmost	utmost	ADJ
ajrhss-504	17	20	significance	significance	NOUN
ajrhss-504	17	21	in	in	ADP
ajrhss-504	17	22	the	the	DET
ajrhss-504	17	23	service	service	NOUN
ajrhss-504	17	24	sector	sector	NOUN
ajrhss-504	17	25	since	since	SCONJ
ajrhss-504	17	26	it	it	PRON
ajrhss-504	17	27	has	have	VERB
ajrhss-504	17	28	a	a	DET
ajrhss-504	17	29	direct	direct	ADJ
ajrhss-504	17	30	bearing	bearing	NOUN
ajrhss-504	17	31	on	on	ADP
ajrhss-504	17	32	the	the	DET
ajrhss-504	17	33	experience	experience	NOUN
ajrhss-504	17	34	of	of	ADP
ajrhss-504	17	35	the	the	DET
ajrhss-504	17	36	client	client	NOUN
ajrhss-504	17	37	.	.	PUNCT
ajrhss-504	18	1	it	it	PRON
ajrhss-504	18	2	is	be	AUX
ajrhss-504	18	3	crucial	crucial	ADJ
ajrhss-504	18	4	for	for	SCONJ
ajrhss-504	18	5	businesses	business	NOUN
ajrhss-504	18	6	operating	operate	VERB
ajrhss-504	18	7	in	in	ADP
ajrhss-504	18	8	this	this	DET
ajrhss-504	18	9	sector	sector	NOUN
ajrhss-504	18	10	to	to	PART
ajrhss-504	18	11	continually	continually	ADV
ajrhss-504	18	12	provide	provide	VERB
ajrhss-504	18	13	high	high	ADJ
ajrhss-504	18	14	-	-	PUNCT
ajrhss-504	18	15	quality	quality	NOUN
ajrhss-504	18	16	service	service	NOUN
ajrhss-504	18	17	since	since	SCONJ
ajrhss-504	18	18	their	their	PRON
ajrhss-504	18	19	income	income	NOUN
ajrhss-504	18	20	is	be	AUX
ajrhss-504	18	21	driven	drive	VERB
ajrhss-504	18	22	by	by	ADP
ajrhss-504	18	23	the	the	DET
ajrhss-504	18	24	pleasure	pleasure	NOUN
ajrhss-504	18	25	of	of	ADP
ajrhss-504	18	26	their	their	PRON
ajrhss-504	18	27	customers	customer	NOUN
ajrhss-504	18	28	and	and	CCONJ
ajrhss-504	18	29	their	their	PRON
ajrhss-504	18	30	ability	ability	NOUN
ajrhss-504	18	31	to	to	PART
ajrhss-504	18	32	bring	bring	VERB
ajrhss-504	18	33	in	in	ADP
ajrhss-504	18	34	new	new	ADJ
ajrhss-504	18	35	customers	customer	NOUN
ajrhss-504	18	36	.	.	PUNCT
ajrhss-504	19	1	when	when	SCONJ
ajrhss-504	19	2	doing	do	VERB
ajrhss-504	19	3	business	business	NOUN
ajrhss-504	19	4	in	in	ADP
ajrhss-504	19	5	the	the	DET
ajrhss-504	19	6	service	service	NOUN
ajrhss-504	19	7	sector	sector	NOUN
ajrhss-504	19	8	,	,	PUNCT
ajrhss-504	19	9	it	it	PRON
ajrhss-504	19	10	is	be	AUX
ajrhss-504	19	11	common	common	ADJ
ajrhss-504	19	12	practice	practice	NOUN
ajrhss-504	19	13	to	to	PART
ajrhss-504	19	14	monitor	monitor	VERB
ajrhss-504	19	15	indicators	indicator	NOUN
ajrhss-504	19	16	such	such	ADJ
ajrhss-504	19	17	as	as	ADP
ajrhss-504	19	18	the	the	DET
ajrhss-504	19	19	rate	rate	NOUN
ajrhss-504	19	20	of	of	ADP
ajrhss-504	19	21	customer	customer	NOUN
ajrhss-504	19	22	satisfaction	satisfaction	NOUN
ajrhss-504	19	23	,	,	PUNCT
ajrhss-504	19	24	the	the	DET
ajrhss-504	19	25	amount	amount	NOUN
ajrhss-504	19	26	of	of	ADP
ajrhss-504	19	27	repeat	repeat	NOUN
ajrhss-504	19	28	business	business	NOUN
ajrhss-504	19	29	,	,	PUNCT
ajrhss-504	19	30	and	and	CCONJ
ajrhss-504	19	31	the	the	DET
ajrhss-504	19	32	percentage	percentage	NOUN
ajrhss-504	19	33	of	of	ADP
ajrhss-504	19	34	retained	retain	VERB
ajrhss-504	19	35	customers	customer	NOUN
ajrhss-504	19	36	.	.	PUNCT
ajrhss-504	20	1	firm	firm	ADJ
ajrhss-504	20	2	in	in	ADP
ajrhss-504	20	3	the	the	DET
ajrhss-504	20	4	service	service	NOUN
ajrhss-504	20	5	business	business	NOUN
ajrhss-504	20	6	may	may	AUX
ajrhss-504	20	7	also	also	ADV
ajrhss-504	20	8	keep	keep	VERB
ajrhss-504	20	9	records	record	NOUN
ajrhss-504	20	10	of	of	ADP
ajrhss-504	20	11	staff	staff	NOUN
ajrhss-504	20	12	performance	performance	NOUN
ajrhss-504	20	13	,	,	PUNCT
ajrhss-504	20	14	efficiency	efficiency	NOUN
ajrhss-504	20	15	,	,	PUNCT
ajrhss-504	20	16	and	and	CCONJ
ajrhss-504	20	17	turnover	turnover	NOUN
ajrhss-504	20	18	rates	rate	NOUN
ajrhss-504	20	19	to	to	PART
ajrhss-504	20	20	ensure	ensure	VERB
ajrhss-504	20	21	that	that	SCONJ
ajrhss-504	20	22	they	they	PRON
ajrhss-504	20	23	can	can	AUX
ajrhss-504	20	24	provide	provide	VERB
ajrhss-504	20	25	a	a	DET
ajrhss-504	20	26	consistently	consistently	ADV
ajrhss-504	20	27	high	high	ADJ
ajrhss-504	20	28	level	level	NOUN
ajrhss-504	20	29	of	of	ADP
ajrhss-504	20	30	quality	quality	NOUN
ajrhss-504	20	31	service	service	NOUN
ajrhss-504	20	32	to	to	ADP
ajrhss-504	20	33	their	their	PRON
ajrhss-504	20	34	customers	customer	NOUN
ajrhss-504	20	35	.	.	PUNCT
ajrhss-504	21	1	firm	firm	ADJ
ajrhss-504	21	2	operating	operate	VERB
ajrhss-504	21	3	in	in	ADP
ajrhss-504	21	4	the	the	DET
ajrhss-504	21	5	service	service	NOUN
ajrhss-504	21	6	sector	sector	NOUN
ajrhss-504	21	7	need	need	VERB
ajrhss-504	21	8	to	to	PART
ajrhss-504	21	9	use	use	VERB
ajrhss-504	21	10	both	both	DET
ajrhss-504	21	11	proactive	proactive	ADJ
ajrhss-504	21	12	and	and	CCONJ
ajrhss-504	21	13	reactive	reactive	ADJ
ajrhss-504	21	14	business	business	NOUN
ajrhss-504	21	15	strategies	strategy	NOUN
ajrhss-504	21	16	to	to	PART
ajrhss-504	21	17	boost	boost	VERB
ajrhss-504	21	18	their	their	PRON
ajrhss-504	21	19	financial	financial	ADJ
ajrhss-504	21	20	success	success	NOUN
ajrhss-504	21	21	.	.	PUNCT
ajrhss-504	22	1	firm	firm	NOUN
ajrhss-504	22	2	need	need	VERB
ajrhss-504	22	3	to	to	PART
ajrhss-504	22	4	take	take	VERB
ajrhss-504	22	5	the	the	DET
ajrhss-504	22	6	initiative	initiative	NOUN
ajrhss-504	22	7	to	to	PART
ajrhss-504	22	8	ensure	ensure	VERB
ajrhss-504	22	9	that	that	SCONJ
ajrhss-504	22	10	they	they	PRON
ajrhss-504	22	11	have	have	VERB
ajrhss-504	22	12	the	the	DET
ajrhss-504	22	13	appropriate	appropriate	ADJ
ajrhss-504	22	14	staff	staff	NOUN
ajrhss-504	22	15	,	,	PUNCT
ajrhss-504	22	16	procedures	procedure	NOUN
ajrhss-504	22	17	,	,	PUNCT
ajrhss-504	22	18	and	and	CCONJ
ajrhss-504	22	19	systems	system	NOUN
ajrhss-504	22	20	in	in	ADP
ajrhss-504	22	21	place	place	NOUN
ajrhss-504	22	22	to	to	PART
ajrhss-504	22	23	provide	provide	VERB
ajrhss-504	22	24	consistently	consistently	ADV
ajrhss-504	22	25	high	high	ADJ
ajrhss-504	22	26	-	-	PUNCT
ajrhss-504	22	27	quality	quality	NOUN
ajrhss-504	22	28	service	service	NOUN
ajrhss-504	22	29	to	to	ADP
ajrhss-504	22	30	their	their	PRON
ajrhss-504	22	31	customers	customer	NOUN
ajrhss-504	22	32	.	.	PUNCT
ajrhss-504	23	1	firm	firm	NOUN
ajrhss-504	23	2	should	should	AUX
ajrhss-504	23	3	have	have	VERB
ajrhss-504	23	4	processes	process	NOUN
ajrhss-504	23	5	in	in	ADP
ajrhss-504	23	6	place	place	NOUN
ajrhss-504	23	7	to	to	PART
ajrhss-504	23	8	monitor	monitor	VERB
ajrhss-504	23	9	and	and	CCONJ
ajrhss-504	23	10	react	react	VERB
ajrhss-504	23	11	to	to	ADP
ajrhss-504	23	12	client	client	NOUN
ajrhss-504	23	13	feedback	feedback	NOUN
ajrhss-504	23	14	and	and	CCONJ
ajrhss-504	23	15	complaints	complaint	NOUN
ajrhss-504	23	16	to	to	PART
ajrhss-504	23	17	find	find	VERB
ajrhss-504	23	18	areas	area	NOUN
ajrhss-504	23	19	in	in	ADP
ajrhss-504	23	20	which	which	PRON
ajrhss-504	23	21	they	they	PRON
ajrhss-504	23	22	can	can	AUX
ajrhss-504	23	23	improve	improve	VERB
ajrhss-504	23	24	their	their	PRON
ajrhss-504	23	25	products	product	NOUN
ajrhss-504	23	26	and	and	CCONJ
ajrhss-504	23	27	services	service	NOUN
ajrhss-504	23	28	.	.	PUNCT
ajrhss-504	24	1	business	business	NOUN
ajrhss-504	24	2	performance	performance	NOUN
ajrhss-504	24	3	is	be	AUX
ajrhss-504	24	4	very	very	ADV
ajrhss-504	24	5	important	important	ADJ
ajrhss-504	24	6	in	in	ADP
ajrhss-504	24	7	the	the	DET
ajrhss-504	24	8	service	service	NOUN
ajrhss-504	24	9	business	business	NOUN
ajrhss-504	24	10	because	because	SCONJ
ajrhss-504	24	11	it	it	PRON
ajrhss-504	24	12	has	have	VERB
ajrhss-504	24	13	a	a	DET
ajrhss-504	24	14	direct	direct	ADJ
ajrhss-504	24	15	influence	influence	NOUN
ajrhss-504	24	16	on	on	ADP
ajrhss-504	24	17	the	the	DET
ajrhss-504	24	18	degree	degree	NOUN
ajrhss-504	24	19	to	to	PART
ajrhss-504	24	20	which	which	PRON
ajrhss-504	24	21	customers	customer	NOUN
ajrhss-504	24	22	are	be	AUX
ajrhss-504	24	23	satisfied	satisfied	ADJ
ajrhss-504	24	24	,	,	PUNCT
ajrhss-504	24	25	which	which	PRON
ajrhss-504	24	26	,	,	PUNCT
ajrhss-504	24	27	in	in	ADP
ajrhss-504	24	28	turn	turn	NOUN
ajrhss-504	24	29	,	,	PUNCT
ajrhss-504	24	30	determines	determine	VERB
ajrhss-504	24	31	the	the	DET
ajrhss-504	24	32	amount	amount	NOUN
ajrhss-504	24	33	of	of	ADP
ajrhss-504	24	34	money	money	NOUN
ajrhss-504	24	35	the	the	DET
ajrhss-504	24	36	firm	firm	NOUN
ajrhss-504	24	37	makes	make	VERB
ajrhss-504	24	38	and	and	CCONJ
ajrhss-504	24	39	its	its	PRON
ajrhss-504	24	40	long	long	ADJ
ajrhss-504	24	41	-	-	PUNCT
ajrhss-504	24	42	term	term	NOUN
ajrhss-504	24	43	viability	viability	NOUN
ajrhss-504	24	44	and	and	CCONJ
ajrhss-504	24	45	development	development	NOUN
ajrhss-504	24	46	.	.	PUNCT
ajrhss-504	25	1	to	to	PART
ajrhss-504	25	2	live	live	VERB
ajrhss-504	25	3	up	up	ADP
ajrhss-504	25	4	to	to	ADP
ajrhss-504	25	5	the	the	DET
ajrhss-504	25	6	standards	standard	NOUN
ajrhss-504	25	7	set	set	VERB
ajrhss-504	25	8	by	by	ADP
ajrhss-504	25	9	customers	customer	NOUN
ajrhss-504	25	10	and	and	CCONJ
ajrhss-504	25	11	keep	keep	VERB
ajrhss-504	25	12	them	they	PRON
ajrhss-504	25	13	as	as	ADP
ajrhss-504	25	14	clients	client	NOUN
ajrhss-504	25	15	,	,	PUNCT
ajrhss-504	25	16	businesses	business	NOUN
ajrhss-504	25	17	operating	operate	VERB
ajrhss-504	25	18	in	in	ADP
ajrhss-504	25	19	this	this	DET
ajrhss-504	25	20	sector	sector	NOUN
ajrhss-504	25	21	must	must	AUX
ajrhss-504	25	22	monitor	monitor	VERB
ajrhss-504	25	23	,	,	PUNCT
ajrhss-504	25	24	measure	measure	NOUN
ajrhss-504	25	25	,	,	PUNCT
ajrhss-504	25	26	and	and	CCONJ
ajrhss-504	25	27	continuously	continuously	ADV
ajrhss-504	25	28	work	work	VERB
ajrhss-504	25	29	to	to	PART
ajrhss-504	25	30	improve	improve	VERB
ajrhss-504	25	31	their	their	PRON
ajrhss-504	25	32	performance	performance	NOUN
ajrhss-504	25	33	.	.	PUNCT
ajrhss-504	26	1	quality	quality	NOUN
ajrhss-504	26	2	control	control	NOUN
ajrhss-504	26	3	in	in	ADP
ajrhss-504	26	4	service	service	NOUN
ajrhss-504	26	5	-	-	PUNCT
ajrhss-504	26	6	oriented	orient	VERB
ajrhss-504	26	7	organizations	organization	NOUN
ajrhss-504	26	8	implementing	implement	VERB
ajrhss-504	26	9	procedures	procedure	NOUN
ajrhss-504	26	10	and	and	CCONJ
ajrhss-504	26	11	systems	system	NOUN
ajrhss-504	26	12	to	to	PART
ajrhss-504	26	13	guarantee	guarantee	VERB
ajrhss-504	26	14	that	that	SCONJ
ajrhss-504	26	15	the	the	DET
ajrhss-504	26	16	services	service	NOUN
ajrhss-504	26	17	delivered	deliver	VERB
ajrhss-504	26	18	meet	meet	NOUN
ajrhss-504	26	19	or	or	CCONJ
ajrhss-504	26	20	exceed	exceed	VERB
ajrhss-504	26	21	customer	customer	NOUN
ajrhss-504	26	22	expectations	expectation	NOUN
ajrhss-504	26	23	as	as	ADV
ajrhss-504	26	24	well	well	ADV
ajrhss-504	26	25	as	as	ADP
ajrhss-504	26	26	industry	industry	NOUN
ajrhss-504	26	27	standards	standard	NOUN
ajrhss-504	26	28	is	be	AUX
ajrhss-504	26	29	an	an	DET
ajrhss-504	26	30	important	important	ADJ
ajrhss-504	26	31	part	part	NOUN
ajrhss-504	26	32	of	of	ADP
ajrhss-504	26	33	quality	quality	NOUN
ajrhss-504	26	34	control	control	NOUN
ajrhss-504	26	35	in	in	ADP
ajrhss-504	26	36	firms	firm	NOUN
ajrhss-504	26	37	that	that	PRON
ajrhss-504	26	38	are	be	AUX
ajrhss-504	26	39	focused	focus	VERB
ajrhss-504	26	40	on	on	ADP
ajrhss-504	26	41	providing	provide	VERB
ajrhss-504	26	42	services	service	NOUN
ajrhss-504	26	43	to	to	ADP
ajrhss-504	26	44	their	their	PRON
ajrhss-504	26	45	clients	client	NOUN
ajrhss-504	26	46	.	.	PUNCT
ajrhss-504	27	1	employee	employee	NOUN
ajrhss-504	27	2	training	training	NOUN
ajrhss-504	27	3	is	be	AUX
ajrhss-504	27	4	an	an	DET
ajrhss-504	27	5	essential	essential	ADJ
ajrhss-504	27	6	component	component	NOUN
ajrhss-504	27	7	of	of	ADP
ajrhss-504	27	8	quality	quality	NOUN
ajrhss-504	27	9	control	control	NOUN
ajrhss-504	27	10	in	in	ADP
ajrhss-504	27	11	firms	firm	NOUN
ajrhss-504	27	12	focused	focus	VERB
ajrhss-504	27	13	on	on	ADP
ajrhss-504	27	14	providing	provide	VERB
ajrhss-504	27	15	a	a	DET
ajrhss-504	27	16	service	service	NOUN
ajrhss-504	27	17	to	to	ADP
ajrhss-504	27	18	their	their	PRON
ajrhss-504	27	19	customers	customer	NOUN
ajrhss-504	27	20	.	.	PUNCT
ajrhss-504	28	1	training	training	NOUN
ajrhss-504	28	2	should	should	AUX
ajrhss-504	28	3	be	be	AUX
ajrhss-504	28	4	provided	provide	VERB
ajrhss-504	28	5	to	to	ADP
ajrhss-504	28	6	employees	employee	NOUN
ajrhss-504	28	7	on	on	ADP
ajrhss-504	28	8	the	the	DET
ajrhss-504	28	9	best	good	ADJ
ajrhss-504	28	10	practices	practice	NOUN
ajrhss-504	28	11	for	for	ADP
ajrhss-504	28	12	providing	provide	VERB
ajrhss-504	28	13	customer	customer	NOUN
ajrhss-504	28	14	service	service	NOUN
ajrhss-504	28	15	,	,	PUNCT
ajrhss-504	28	16	as	as	ADV
ajrhss-504	28	17	well	well	ADV
ajrhss-504	28	18	as	as	ADP
ajrhss-504	28	19	on	on	ADP
ajrhss-504	28	20	the	the	DET
ajrhss-504	28	21	unique	unique	ADJ
ajrhss-504	28	22	processes	process	NOUN
ajrhss-504	28	23	and	and	CCONJ
ajrhss-504	28	24	procedures	procedure	NOUN
ajrhss-504	28	25	used	use	VERB
ajrhss-504	28	26	by	by	ADP
ajrhss-504	28	27	the	the	DET
ajrhss-504	28	28	firm	firm	NOUN
ajrhss-504	28	29	.	.	PUNCT
ajrhss-504	29	1	this	this	PRON
ajrhss-504	29	2	will	will	AUX
ajrhss-504	29	3	assist	assist	VERB
ajrhss-504	29	4	in	in	ADP
ajrhss-504	29	5	ensuring	ensure	VERB
ajrhss-504	29	6	that	that	SCONJ
ajrhss-504	29	7	they	they	PRON
ajrhss-504	29	8	continue	continue	VERB
ajrhss-504	29	9	to	to	PART
ajrhss-504	29	10	provide	provide	VERB
ajrhss-504	29	11	service	service	NOUN
ajrhss-504	29	12	of	of	ADP
ajrhss-504	29	13	a	a	PRON
ajrhss-504	29	14	constant	constant	ADJ
ajrhss-504	29	15	and	and	CCONJ
ajrhss-504	29	16	high	high	ADJ
ajrhss-504	29	17	-	-	PUNCT
ajrhss-504	29	18	quality	quality	NOUN
ajrhss-504	29	19	.	.	PUNCT
ajrhss-504	30	1	establishing	establish	VERB
ajrhss-504	30	2	performance	performance	NOUN
ajrhss-504	30	3	criteria	criterion	NOUN
ajrhss-504	30	4	and	and	CCONJ
ajrhss-504	30	5	conducting	conduct	VERB
ajrhss-504	30	6	frequent	frequent	ADJ
ajrhss-504	30	7	reviews	review	NOUN
ajrhss-504	30	8	of	of	ADP
ajrhss-504	30	9	personnel	personnel	NOUN
ajrhss-504	30	10	based	base	VERB
ajrhss-504	30	11	on	on	ADP
ajrhss-504	30	12	those	those	DET
ajrhss-504	30	13	metrics	metric	NOUN
ajrhss-504	30	14	are	be	AUX
ajrhss-504	30	15	two	two	NUM
ajrhss-504	30	16	more	more	ADV
ajrhss-504	30	17	essential	essential	ADJ
ajrhss-504	30	18	components	component	NOUN
ajrhss-504	30	19	of	of	ADP
ajrhss-504	30	20	quality	quality	NOUN
ajrhss-504	30	21	control	control	NOUN
ajrhss-504	30	22	.	.	PUNCT
ajrhss-504	31	1	this	this	PRON
ajrhss-504	31	2	may	may	AUX
ajrhss-504	31	3	include	include	VERB
ajrhss-504	31	4	metrics	metric	NOUN
ajrhss-504	31	5	like	like	ADP
ajrhss-504	31	6	response	response	NOUN
ajrhss-504	31	7	times	time	NOUN
ajrhss-504	31	8	,	,	PUNCT
ajrhss-504	31	9	resolution	resolution	NOUN
ajrhss-504	31	10	rates	rate	NOUN
ajrhss-504	31	11	,	,	PUNCT
ajrhss-504	31	12	and	and	CCONJ
ajrhss-504	31	13	customer	customer	NOUN
ajrhss-504	31	14	satisfaction	satisfaction	NOUN
ajrhss-504	31	15	rates	rate	NOUN
ajrhss-504	31	16	(	(	PUNCT
ajrhss-504	31	17	chauke	chauke	NOUN
ajrhss-504	31	18	,	,	PUNCT
ajrhss-504	31	19	2019	2019	NUM
ajrhss-504	31	20	)	)	PUNCT
ajrhss-504	31	21	.	.	PUNCT
ajrhss-504	32	1	the	the	DET
ajrhss-504	32	2	business	business	NOUN
ajrhss-504	32	3	will	will	AUX
ajrhss-504	32	4	be	be	AUX
ajrhss-504	32	5	able	able	ADJ
ajrhss-504	32	6	to	to	PART
ajrhss-504	32	7	enhance	enhance	VERB
ajrhss-504	32	8	its	its	PRON
ajrhss-504	32	9	overall	overall	ADJ
ajrhss-504	32	10	quality	quality	NOUN
ajrhss-504	32	11	of	of	ADP
ajrhss-504	32	12	service	service	NOUN
ajrhss-504	32	13	if	if	SCONJ
ajrhss-504	32	14	it	it	PRON
ajrhss-504	32	15	monitors	monitor	VERB
ajrhss-504	32	16	these	these	DET
ajrhss-504	32	17	measures	measure	NOUN
ajrhss-504	32	18	and	and	CCONJ
ajrhss-504	32	19	takes	take	VERB
ajrhss-504	32	20	action	action	NOUN
ajrhss-504	32	21	to	to	PART
ajrhss-504	32	22	resolve	resolve	VERB
ajrhss-504	32	23	any	any	DET
ajrhss-504	32	24	problems	problem	NOUN
ajrhss-504	32	25	that	that	PRON
ajrhss-504	32	26	may	may	AUX
ajrhss-504	32	27	crop	crop	VERB
ajrhss-504	32	28	up	up	ADP
ajrhss-504	32	29	.	.	PUNCT
ajrhss-504	33	1	quality	quality	NOUN
ajrhss-504	33	2	control	control	NOUN
ajrhss-504	33	3	in	in	ADP
ajrhss-504	33	4	service	service	NOUN
ajrhss-504	33	5	-	-	PUNCT
ajrhss-504	33	6	oriented	orient	VERB
ajrhss-504	33	7	organizations	organization	NOUN
ajrhss-504	33	8	in	in	ADP
ajrhss-504	33	9	nigeria	nigeria	PROPN
ajrhss-504	33	10	in	in	ADP
ajrhss-504	33	11	addition	addition	NOUN
ajrhss-504	33	12	,	,	PUNCT
ajrhss-504	33	13	obtaining	obtain	VERB
ajrhss-504	33	14	feedback	feedback	NOUN
ajrhss-504	33	15	from	from	ADP
ajrhss-504	33	16	customers	customer	NOUN
ajrhss-504	33	17	is	be	AUX
ajrhss-504	33	18	an	an	DET
ajrhss-504	33	19	essential	essential	ADJ
ajrhss-504	33	20	component	component	NOUN
ajrhss-504	33	21	of	of	ADP
ajrhss-504	33	22	quality	quality	NOUN
ajrhss-504	33	23	control	control	NOUN
ajrhss-504	33	24	in	in	ADP
ajrhss-504	33	25	businesses	business	NOUN
ajrhss-504	33	26	that	that	PRON
ajrhss-504	33	27	focus	focus	VERB
ajrhss-504	33	28	on	on	ADP
ajrhss-504	33	29	providing	provide	VERB
ajrhss-504	33	30	a	a	DET
ajrhss-504	33	31	service	service	NOUN
ajrhss-504	33	32	to	to	ADP
ajrhss-504	33	33	their	their	PRON
ajrhss-504	33	34	clients	client	NOUN
ajrhss-504	33	35	.	.	PUNCT
ajrhss-504	34	1	this	this	PRON
ajrhss-504	34	2	may	may	AUX
ajrhss-504	34	3	be	be	AUX
ajrhss-504	34	4	accomplished	accomplish	VERB
ajrhss-504	34	5	via	via	ADP
ajrhss-504	34	6	the	the	DET
ajrhss-504	34	7	use	use	NOUN
ajrhss-504	34	8	of	of	ADP
ajrhss-504	34	9	questionnaires	questionnaire	NOUN
ajrhss-504	34	10	,	,	PUNCT
ajrhss-504	34	11	interviews	interview	NOUN
ajrhss-504	34	12	,	,	PUNCT
ajrhss-504	34	13	or	or	CCONJ
ajrhss-504	34	14	any	any	DET
ajrhss-504	34	15	number	number	NOUN
ajrhss-504	34	16	of	of	ADP
ajrhss-504	34	17	other	other	ADJ
ajrhss-504	34	18	ways	way	NOUN
ajrhss-504	34	19	,	,	PUNCT
ajrhss-504	34	20	and	and	CCONJ
ajrhss-504	34	21	the	the	DET
ajrhss-504	34	22	results	result	NOUN
ajrhss-504	34	23	can	can	AUX
ajrhss-504	34	24	give	give	VERB
ajrhss-504	34	25	very	very	ADV
ajrhss-504	34	26	helpful	helpful	ADJ
ajrhss-504	34	27	insights	insight	NOUN
ajrhss-504	34	28	into	into	ADP
ajrhss-504	34	29	areas	area	NOUN
ajrhss-504	34	30	in	in	ADP
ajrhss-504	34	31	which	which	PRON
ajrhss-504	34	32	the	the	DET
ajrhss-504	34	33	business	business	NOUN
ajrhss-504	34	34	can	can	AUX
ajrhss-504	34	35	make	make	VERB
ajrhss-504	34	36	improvements	improvement	NOUN
ajrhss-504	34	37	.	.	PUNCT
ajrhss-504	35	1	service	service	NOUN
ajrhss-504	35	2	-	-	PUNCT
ajrhss-504	35	3	oriented	orient	VERB
ajrhss-504	35	4	businesses	business	NOUN
ajrhss-504	35	5	that	that	PRON
ajrhss-504	35	6	want	want	VERB
ajrhss-504	35	7	to	to	PART
ajrhss-504	35	8	guarantee	guarantee	VERB
ajrhss-504	35	9	that	that	SCONJ
ajrhss-504	35	10	they	they	PRON
ajrhss-504	35	11	are	be	AUX
ajrhss-504	35	12	adhering	adhere	VERB
ajrhss-504	35	13	to	to	ADP
ajrhss-504	35	14	a	a	DET
ajrhss-504	35	15	defined	define	VERB
ajrhss-504	35	16	method	method	NOUN
ajrhss-504	35	17	for	for	ADP
ajrhss-504	35	18	quality	quality	NOUN
ajrhss-504	35	19	control	control	NOUN
ajrhss-504	35	20	might	might	AUX
ajrhss-504	35	21	benefit	benefit	VERB
ajrhss-504	35	22	from	from	ADP
ajrhss-504	35	23	implementing	implement	VERB
ajrhss-504	35	24	a	a	DET
ajrhss-504	35	25	quality	quality	NOUN
ajrhss-504	35	26	management	management	NOUN
ajrhss-504	35	27	system	system	NOUN
ajrhss-504	35	28	like	like	ADP
ajrhss-504	35	29	iso	iso	NOUN
ajrhss-504	35	30	9001	9001	NUM
ajrhss-504	35	31	,	,	PUNCT
ajrhss-504	35	32	which	which	PRON
ajrhss-504	35	33	can	can	AUX
ajrhss-504	35	34	assist	assist	VERB
ajrhss-504	35	35	them	they	PRON
ajrhss-504	35	36	in	in	ADP
ajrhss-504	35	37	assure	assure	NOUN
ajrhss-504	35	38	that	that	SCONJ
ajrhss-504	35	39	they	they	PRON
ajrhss-504	35	40	are	be	AUX
ajrhss-504	35	41	doing	do	VERB
ajrhss-504	35	42	so	so	ADV
ajrhss-504	35	43	.	.	PUNCT
ajrhss-504	36	1	this	this	PRON
ajrhss-504	36	2	may	may	AUX
ajrhss-504	36	3	assist	assist	VERB
ajrhss-504	36	4	guarantee	guarantee	VERB
ajrhss-504	36	5	that	that	SCONJ
ajrhss-504	36	6	the	the	DET
ajrhss-504	36	7	business	business	NOUN
ajrhss-504	36	8	complies	comply	VERB
ajrhss-504	36	9	with	with	ADP
ajrhss-504	36	10	legal	legal	ADJ
ajrhss-504	36	11	regulations	regulation	NOUN
ajrhss-504	36	12	and	and	CCONJ
ajrhss-504	36	13	industry	industry	NOUN
ajrhss-504	36	14	american	american	PROPN
ajrhss-504	36	15	journal	journal	PROPN
ajrhss-504	36	16	of	of	ADP
ajrhss-504	36	17	research	research	NOUN
ajrhss-504	36	18	in	in	ADP
ajrhss-504	36	19	humanities	humanity	NOUN
ajrhss-504	36	20	and	and	CCONJ
ajrhss-504	36	21	social	social	ADJ
ajrhss-504	36	22	sciences	science	NOUN
ajrhss-504	36	23	volume	volume	NOUN
ajrhss-504	36	24	9	9	NUM
ajrhss-504	36	25	,	,	PUNCT
ajrhss-504	36	26	feb	feb	PROPN
ajrhss-504	36	27	.	.	PROPN
ajrhss-504	36	28	,	,	PUNCT
ajrhss-504	36	29	2023	2023	NUM
ajrhss-504	36	30	p	p	NOUN
ajrhss-504	36	31	a	a	DET
ajrhss-504	36	32	g	g	NOUN
ajrhss-504	36	33	e	e	NOUN
ajrhss-504	36	34	|	|	ADV
ajrhss-504	36	35	121	121	NUM
ajrhss-504	36	36	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	36	37	standards	standard	NOUN
ajrhss-504	36	38	,	,	PUNCT
ajrhss-504	36	39	while	while	SCONJ
ajrhss-504	36	40	also	also	ADV
ajrhss-504	36	41	offering	offer	VERB
ajrhss-504	36	42	a	a	DET
ajrhss-504	36	43	framework	framework	NOUN
ajrhss-504	36	44	for	for	ADP
ajrhss-504	36	45	ongoing	ongoing	ADJ
ajrhss-504	36	46	improvement	improvement	NOUN
ajrhss-504	36	47	of	of	ADP
ajrhss-504	36	48	the	the	DET
ajrhss-504	36	49	organization	organization	NOUN
ajrhss-504	36	50	's	's	PART
ajrhss-504	36	51	operations	operation	NOUN
ajrhss-504	36	52	.	.	PUNCT
ajrhss-504	37	1	in	in	ADP
ajrhss-504	37	2	its	its	PRON
ajrhss-504	37	3	broadest	broad	ADJ
ajrhss-504	37	4	sense	sense	NOUN
ajrhss-504	37	5	,	,	PUNCT
ajrhss-504	37	6	quality	quality	NOUN
ajrhss-504	37	7	control	control	NOUN
ajrhss-504	37	8	in	in	ADP
ajrhss-504	37	9	service	service	NOUN
ajrhss-504	37	10	-	-	PUNCT
ajrhss-504	37	11	oriented	orient	VERB
ajrhss-504	37	12	businesses	business	NOUN
ajrhss-504	37	13	refers	refer	VERB
ajrhss-504	37	14	to	to	ADP
ajrhss-504	37	15	an	an	DET
ajrhss-504	37	16	ongoing	ongoing	ADJ
ajrhss-504	37	17	process	process	NOUN
ajrhss-504	37	18	that	that	PRON
ajrhss-504	37	19	monitors	monitor	VERB
ajrhss-504	37	20	and	and	CCONJ
ajrhss-504	37	21	enhances	enhance	VERB
ajrhss-504	37	22	the	the	DET
ajrhss-504	37	23	quality	quality	NOUN
ajrhss-504	37	24	of	of	ADP
ajrhss-504	37	25	the	the	DET
ajrhss-504	37	26	services	service	NOUN
ajrhss-504	37	27	offered	offer	VERB
ajrhss-504	37	28	to	to	ADP
ajrhss-504	37	29	clients	client	NOUN
ajrhss-504	37	30	to	to	PART
ajrhss-504	37	31	guarantee	guarantee	VERB
ajrhss-504	37	32	their	their	PRON
ajrhss-504	37	33	complete	complete	ADJ
ajrhss-504	37	34	satisfaction	satisfaction	NOUN
ajrhss-504	37	35	and	and	CCONJ
ajrhss-504	37	36	conformity	conformity	NOUN
ajrhss-504	37	37	with	with	ADP
ajrhss-504	37	38	the	the	DET
ajrhss-504	37	39	criteria	criterion	NOUN
ajrhss-504	37	40	established	establish	VERB
ajrhss-504	37	41	by	by	ADP
ajrhss-504	37	42	the	the	DET
ajrhss-504	37	43	relevant	relevant	ADJ
ajrhss-504	37	44	industry	industry	NOUN
ajrhss-504	37	45	.	.	PUNCT
ajrhss-504	38	1	it	it	PRON
ajrhss-504	38	2	may	may	AUX
ajrhss-504	38	3	be	be	AUX
ajrhss-504	38	4	difficult	difficult	ADJ
ajrhss-504	38	5	to	to	PART
ajrhss-504	38	6	maintain	maintain	VERB
ajrhss-504	38	7	quality	quality	NOUN
ajrhss-504	38	8	control	control	NOUN
ajrhss-504	38	9	in	in	ADP
ajrhss-504	38	10	service	service	NOUN
ajrhss-504	38	11	-	-	PUNCT
ajrhss-504	38	12	oriented	orient	VERB
ajrhss-504	38	13	businesses	business	NOUN
ajrhss-504	38	14	in	in	ADP
ajrhss-504	38	15	nigeria	nigeria	PROPN
ajrhss-504	38	16	for	for	ADP
ajrhss-504	38	17	many	many	ADJ
ajrhss-504	38	18	reasons	reason	NOUN
ajrhss-504	38	19	,	,	PUNCT
ajrhss-504	38	20	including	include	VERB
ajrhss-504	38	21	a	a	DET
ajrhss-504	38	22	dearth	dearth	NOUN
ajrhss-504	38	23	of	of	ADP
ajrhss-504	38	24	appropriate	appropriate	ADJ
ajrhss-504	38	25	training	training	NOUN
ajrhss-504	38	26	opportunities	opportunity	NOUN
ajrhss-504	38	27	,	,	PUNCT
ajrhss-504	38	28	an	an	DET
ajrhss-504	38	29	absence	absence	NOUN
ajrhss-504	38	30	of	of	ADP
ajrhss-504	38	31	sufficient	sufficient	ADJ
ajrhss-504	38	32	resources	resource	NOUN
ajrhss-504	38	33	,	,	PUNCT
ajrhss-504	38	34	and	and	CCONJ
ajrhss-504	38	35	ineffective	ineffective	ADJ
ajrhss-504	38	36	management	management	NOUN
ajrhss-504	38	37	.	.	PUNCT
ajrhss-504	39	1	in	in	ADP
ajrhss-504	39	2	addition	addition	NOUN
ajrhss-504	39	3	,	,	PUNCT
ajrhss-504	39	4	the	the	DET
ajrhss-504	39	5	quality	quality	NOUN
ajrhss-504	39	6	control	control	NOUN
ajrhss-504	39	7	procedure	procedure	NOUN
ajrhss-504	39	8	might	might	AUX
ajrhss-504	39	9	be	be	AUX
ajrhss-504	39	10	adversely	adversely	ADV
ajrhss-504	39	11	affected	affect	VERB
ajrhss-504	39	12	by	by	ADP
ajrhss-504	39	13	cultural	cultural	ADJ
ajrhss-504	39	14	variations	variation	NOUN
ajrhss-504	39	15	as	as	ADV
ajrhss-504	39	16	well	well	ADV
ajrhss-504	39	17	as	as	ADP
ajrhss-504	39	18	a	a	DET
ajrhss-504	39	19	general	general	ADJ
ajrhss-504	39	20	lack	lack	NOUN
ajrhss-504	39	21	of	of	ADP
ajrhss-504	39	22	understanding	understanding	NOUN
ajrhss-504	39	23	of	of	ADP
ajrhss-504	39	24	the	the	DET
ajrhss-504	39	25	significance	significance	NOUN
ajrhss-504	39	26	of	of	ADP
ajrhss-504	39	27	quality	quality	NOUN
ajrhss-504	39	28	(	(	PUNCT
ajrhss-504	39	29	chauke	chauke	NOUN
ajrhss-504	39	30	,	,	PUNCT
ajrhss-504	39	31	2019	2019	NUM
ajrhss-504	39	32	)	)	PUNCT
ajrhss-504	39	33	.	.	PUNCT
ajrhss-504	40	1	despite	despite	SCONJ
ajrhss-504	40	2	these	these	DET
ajrhss-504	40	3	problems	problem	NOUN
ajrhss-504	40	4	,	,	PUNCT
ajrhss-504	40	5	service	service	NOUN
ajrhss-504	40	6	-	-	PUNCT
ajrhss-504	40	7	oriented	orient	VERB
ajrhss-504	40	8	firms	firm	NOUN
ajrhss-504	40	9	in	in	ADP
ajrhss-504	40	10	nigeria	nigeria	PROPN
ajrhss-504	40	11	can	can	AUX
ajrhss-504	40	12	enhance	enhance	VERB
ajrhss-504	40	13	their	their	PRON
ajrhss-504	40	14	quality	quality	NOUN
ajrhss-504	40	15	control	control	NOUN
ajrhss-504	40	16	by	by	ADP
ajrhss-504	40	17	putting	put	VERB
ajrhss-504	40	18	in	in	ADP
ajrhss-504	40	19	place	place	NOUN
ajrhss-504	40	20	efficient	efficient	ADJ
ajrhss-504	40	21	training	training	NOUN
ajrhss-504	40	22	programs	program	NOUN
ajrhss-504	40	23	,	,	PUNCT
ajrhss-504	40	24	providing	provide	VERB
ajrhss-504	40	25	the	the	DET
ajrhss-504	40	26	required	required	ADJ
ajrhss-504	40	27	resources	resource	NOUN
ajrhss-504	40	28	,	,	PUNCT
ajrhss-504	40	29	and	and	CCONJ
ajrhss-504	40	30	putting	put	VERB
ajrhss-504	40	31	in	in	ADP
ajrhss-504	40	32	place	place	NOUN
ajrhss-504	40	33	stringent	stringent	ADJ
ajrhss-504	40	34	quality	quality	NOUN
ajrhss-504	40	35	management	management	NOUN
ajrhss-504	40	36	methods	method	NOUN
ajrhss-504	40	37	.	.	PUNCT
ajrhss-504	41	1	in	in	ADP
ajrhss-504	41	2	addition	addition	NOUN
ajrhss-504	41	3	,	,	PUNCT
ajrhss-504	41	4	including	include	VERB
ajrhss-504	41	5	consumers	consumer	NOUN
ajrhss-504	41	6	in	in	ADP
ajrhss-504	41	7	the	the	DET
ajrhss-504	41	8	process	process	NOUN
ajrhss-504	41	9	of	of	ADP
ajrhss-504	41	10	quality	quality	NOUN
ajrhss-504	41	11	control	control	NOUN
ajrhss-504	41	12	via	via	ADP
ajrhss-504	41	13	various	various	ADJ
ajrhss-504	41	14	feedback	feedback	NOUN
ajrhss-504	41	15	systems	system	NOUN
ajrhss-504	41	16	may	may	AUX
ajrhss-504	41	17	be	be	AUX
ajrhss-504	41	18	another	another	DET
ajrhss-504	41	19	helpful	helpful	ADJ
ajrhss-504	41	20	step	step	NOUN
ajrhss-504	41	21	in	in	ADP
ajrhss-504	41	22	the	the	DET
ajrhss-504	41	23	direction	direction	NOUN
ajrhss-504	41	24	of	of	ADP
ajrhss-504	41	25	improving	improve	VERB
ajrhss-504	41	26	the	the	DET
ajrhss-504	41	27	overall	overall	ADJ
ajrhss-504	41	28	quality	quality	NOUN
ajrhss-504	41	29	of	of	ADP
ajrhss-504	41	30	the	the	DET
ajrhss-504	41	31	services	service	NOUN
ajrhss-504	41	32	that	that	PRON
ajrhss-504	41	33	are	be	AUX
ajrhss-504	41	34	offered	offer	VERB
ajrhss-504	41	35	.	.	PUNCT
ajrhss-504	42	1	business	business	NOUN
ajrhss-504	42	2	performance	performance	NOUN
ajrhss-504	42	3	business	business	NOUN
ajrhss-504	42	4	performance	performance	NOUN
ajrhss-504	42	5	is	be	AUX
ajrhss-504	42	6	an	an	DET
ajrhss-504	42	7	important	important	ADJ
ajrhss-504	42	8	indicator	indicator	NOUN
ajrhss-504	42	9	that	that	PRON
ajrhss-504	42	10	shows	show	VERB
ajrhss-504	42	11	an	an	DET
ajrhss-504	42	12	organization	organization	NOUN
ajrhss-504	42	13	's	's	PART
ajrhss-504	42	14	efficacy	efficacy	NOUN
ajrhss-504	42	15	and	and	CCONJ
ajrhss-504	42	16	success	success	NOUN
ajrhss-504	42	17	.	.	PUNCT
ajrhss-504	43	1	it	it	PRON
ajrhss-504	43	2	is	be	AUX
ajrhss-504	43	3	the	the	DET
ajrhss-504	43	4	consequence	consequence	NOUN
ajrhss-504	43	5	of	of	ADP
ajrhss-504	43	6	devotion	devotion	NOUN
ajrhss-504	43	7	,	,	PUNCT
ajrhss-504	43	8	hard	hard	ADJ
ajrhss-504	43	9	effort	effort	NOUN
ajrhss-504	43	10	,	,	PUNCT
ajrhss-504	43	11	and	and	CCONJ
ajrhss-504	43	12	smart	smart	ADJ
ajrhss-504	43	13	planning	planning	NOUN
ajrhss-504	43	14	(	(	PUNCT
ajrhss-504	43	15	alamri	alamri	ADJ
ajrhss-504	43	16	,	,	PUNCT
ajrhss-504	43	17	2014	2014	NUM
ajrhss-504	43	18	)	)	PUNCT
ajrhss-504	43	19	.	.	PUNCT
ajrhss-504	44	1	a	a	DET
ajrhss-504	44	2	successful	successful	ADJ
ajrhss-504	44	3	business	business	NOUN
ajrhss-504	44	4	not	not	PART
ajrhss-504	44	5	only	only	ADV
ajrhss-504	44	6	generates	generate	VERB
ajrhss-504	44	7	money	money	NOUN
ajrhss-504	44	8	but	but	CCONJ
ajrhss-504	44	9	also	also	ADV
ajrhss-504	44	10	adds	add	VERB
ajrhss-504	44	11	value	value	NOUN
ajrhss-504	44	12	to	to	ADP
ajrhss-504	44	13	its	its	PRON
ajrhss-504	44	14	stakeholders	stakeholder	NOUN
ajrhss-504	44	15	,	,	PUNCT
ajrhss-504	44	16	who	who	PRON
ajrhss-504	44	17	include	include	VERB
ajrhss-504	44	18	customers	customer	NOUN
ajrhss-504	44	19	,	,	PUNCT
ajrhss-504	44	20	workers	worker	NOUN
ajrhss-504	44	21	,	,	PUNCT
ajrhss-504	44	22	partners	partner	NOUN
ajrhss-504	44	23	,	,	PUNCT
ajrhss-504	44	24	and	and	CCONJ
ajrhss-504	44	25	the	the	DET
ajrhss-504	44	26	community	community	NOUN
ajrhss-504	44	27	.	.	PUNCT
ajrhss-504	45	1	a	a	DET
ajrhss-504	45	2	mix	mix	NOUN
ajrhss-504	45	3	of	of	ADP
ajrhss-504	45	4	elements	element	NOUN
ajrhss-504	45	5	such	such	ADJ
ajrhss-504	45	6	as	as	ADP
ajrhss-504	45	7	efficient	efficient	ADJ
ajrhss-504	45	8	operations	operation	NOUN
ajrhss-504	45	9	,	,	PUNCT
ajrhss-504	45	10	effective	effective	ADJ
ajrhss-504	45	11	leadership	leadership	NOUN
ajrhss-504	45	12	,	,	PUNCT
ajrhss-504	45	13	and	and	CCONJ
ajrhss-504	45	14	creative	creative	ADJ
ajrhss-504	45	15	solutions	solution	NOUN
ajrhss-504	45	16	drives	drive	VERB
ajrhss-504	45	17	high	high	ADJ
ajrhss-504	45	18	company	company	NOUN
ajrhss-504	45	19	success	success	NOUN
ajrhss-504	45	20	.	.	PUNCT
ajrhss-504	46	1	an	an	DET
ajrhss-504	46	2	efficient	efficient	ADJ
ajrhss-504	46	3	business	business	NOUN
ajrhss-504	46	4	may	may	AUX
ajrhss-504	46	5	simplify	simplify	VERB
ajrhss-504	46	6	procedures	procedure	NOUN
ajrhss-504	46	7	,	,	PUNCT
ajrhss-504	46	8	decrease	decrease	NOUN
ajrhss-504	46	9	waste	waste	NOUN
ajrhss-504	46	10	,	,	PUNCT
ajrhss-504	46	11	and	and	CCONJ
ajrhss-504	46	12	boost	boost	VERB
ajrhss-504	46	13	production	production	NOUN
ajrhss-504	46	14	,	,	PUNCT
ajrhss-504	46	15	resulting	result	VERB
ajrhss-504	46	16	in	in	ADP
ajrhss-504	46	17	increased	increase	VERB
ajrhss-504	46	18	performance	performance	NOUN
ajrhss-504	46	19	and	and	CCONJ
ajrhss-504	46	20	higher	high	ADJ
ajrhss-504	46	21	profitability	profitability	NOUN
ajrhss-504	46	22	.	.	PUNCT
ajrhss-504	47	1	strong	strong	ADJ
ajrhss-504	47	2	leadership	leadership	NOUN
ajrhss-504	47	3	sets	set	VERB
ajrhss-504	47	4	the	the	DET
ajrhss-504	47	5	tone	tone	NOUN
ajrhss-504	47	6	for	for	ADP
ajrhss-504	47	7	the	the	DET
ajrhss-504	47	8	business	business	NOUN
ajrhss-504	47	9	,	,	PUNCT
ajrhss-504	47	10	encourages	encourage	VERB
ajrhss-504	47	11	personnel	personnel	NOUN
ajrhss-504	47	12	,	,	PUNCT
ajrhss-504	47	13	and	and	CCONJ
ajrhss-504	47	14	offers	offer	VERB
ajrhss-504	47	15	direction	direction	NOUN
ajrhss-504	47	16	.	.	PUNCT
ajrhss-504	48	1	a	a	DET
ajrhss-504	48	2	dedicated	dedicate	VERB
ajrhss-504	48	3	to	to	ADP
ajrhss-504	48	4	quality	quality	NOUN
ajrhss-504	48	5	and	and	CCONJ
ajrhss-504	48	6	a	a	DET
ajrhss-504	48	7	clear	clear	ADJ
ajrhss-504	48	8	vision	vision	NOUN
ajrhss-504	48	9	may	may	AUX
ajrhss-504	48	10	propel	propel	VERB
ajrhss-504	48	11	a	a	DET
ajrhss-504	48	12	firm	firm	NOUN
ajrhss-504	48	13	to	to	ADP
ajrhss-504	48	14	new	new	ADJ
ajrhss-504	48	15	heights	height	NOUN
ajrhss-504	48	16	of	of	ADP
ajrhss-504	48	17	success	success	NOUN
ajrhss-504	48	18	.	.	PUNCT
ajrhss-504	49	1	another	another	DET
ajrhss-504	49	2	important	important	ADJ
ajrhss-504	49	3	component	component	NOUN
ajrhss-504	49	4	that	that	PRON
ajrhss-504	49	5	influences	influence	VERB
ajrhss-504	49	6	corporate	corporate	ADJ
ajrhss-504	49	7	success	success	NOUN
ajrhss-504	49	8	is	be	AUX
ajrhss-504	49	9	innovation	innovation	NOUN
ajrhss-504	49	10	.	.	PUNCT
ajrhss-504	50	1	companies	company	NOUN
ajrhss-504	50	2	that	that	PRON
ajrhss-504	50	3	embrace	embrace	VERB
ajrhss-504	50	4	change	change	NOUN
ajrhss-504	50	5	and	and	CCONJ
ajrhss-504	50	6	are	be	AUX
ajrhss-504	50	7	always	always	ADV
ajrhss-504	50	8	looking	look	VERB
ajrhss-504	50	9	for	for	ADP
ajrhss-504	50	10	new	new	ADJ
ajrhss-504	50	11	and	and	CCONJ
ajrhss-504	50	12	better	well	ADJ
ajrhss-504	50	13	methods	method	NOUN
ajrhss-504	50	14	to	to	PART
ajrhss-504	50	15	suit	suit	VERB
ajrhss-504	50	16	the	the	DET
ajrhss-504	50	17	requirements	requirement	NOUN
ajrhss-504	50	18	of	of	ADP
ajrhss-504	50	19	their	their	PRON
ajrhss-504	50	20	customers	customer	NOUN
ajrhss-504	50	21	will	will	AUX
ajrhss-504	50	22	always	always	ADV
ajrhss-504	50	23	be	be	AUX
ajrhss-504	50	24	ahead	ahead	ADV
ajrhss-504	50	25	of	of	ADP
ajrhss-504	50	26	the	the	DET
ajrhss-504	50	27	competition	competition	NOUN
ajrhss-504	50	28	.	.	PUNCT
ajrhss-504	51	1	this	this	PRON
ajrhss-504	51	2	implies	imply	VERB
ajrhss-504	51	3	businesses	business	NOUN
ajrhss-504	51	4	must	must	AUX
ajrhss-504	51	5	keep	keep	VERB
ajrhss-504	51	6	ahead	ahead	ADV
ajrhss-504	51	7	of	of	ADP
ajrhss-504	51	8	the	the	DET
ajrhss-504	51	9	competition	competition	NOUN
ajrhss-504	51	10	by	by	ADP
ajrhss-504	51	11	spending	spend	VERB
ajrhss-504	51	12	in	in	ADP
ajrhss-504	51	13	r&d	r&d	NOUN
ajrhss-504	51	14	and	and	CCONJ
ajrhss-504	51	15	using	use	VERB
ajrhss-504	51	16	cutting	cutting	NOUN
ajrhss-504	51	17	-	-	PUNCT
ajrhss-504	51	18	edge	edge	NOUN
ajrhss-504	51	19	technology	technology	NOUN
ajrhss-504	51	20	.	.	PUNCT
ajrhss-504	52	1	the	the	DET
ajrhss-504	52	2	overall	overall	ADJ
ajrhss-504	52	3	economic	economic	ADJ
ajrhss-504	52	4	climate	climate	NOUN
ajrhss-504	52	5	has	have	VERB
ajrhss-504	52	6	an	an	DET
ajrhss-504	52	7	influence	influence	NOUN
ajrhss-504	52	8	on	on	ADP
ajrhss-504	52	9	business	business	NOUN
ajrhss-504	52	10	performance	performance	NOUN
ajrhss-504	52	11	.	.	PUNCT
ajrhss-504	53	1	companies	company	NOUN
ajrhss-504	53	2	must	must	AUX
ajrhss-504	53	3	be	be	AUX
ajrhss-504	53	4	able	able	ADJ
ajrhss-504	53	5	to	to	PART
ajrhss-504	53	6	adapt	adapt	VERB
ajrhss-504	53	7	and	and	CCONJ
ajrhss-504	53	8	react	react	VERB
ajrhss-504	53	9	to	to	ADP
ajrhss-504	53	10	changing	change	VERB
ajrhss-504	53	11	market	market	NOUN
ajrhss-504	53	12	circumstances	circumstance	NOUN
ajrhss-504	53	13	,	,	PUNCT
ajrhss-504	53	14	such	such	ADJ
ajrhss-504	53	15	as	as	ADP
ajrhss-504	53	16	variations	variation	NOUN
ajrhss-504	53	17	in	in	ADP
ajrhss-504	53	18	customer	customer	NOUN
ajrhss-504	53	19	behavior	behavior	NOUN
ajrhss-504	53	20	and	and	CCONJ
ajrhss-504	53	21	legislative	legislative	ADJ
ajrhss-504	53	22	changes	change	NOUN
ajrhss-504	53	23	.	.	PUNCT
ajrhss-504	54	1	businesses	business	NOUN
ajrhss-504	54	2	may	may	AUX
ajrhss-504	54	3	sustain	sustain	VERB
ajrhss-504	54	4	performance	performance	NOUN
ajrhss-504	54	5	and	and	CCONJ
ajrhss-504	54	6	remain	remain	VERB
ajrhss-504	54	7	ahead	ahead	ADV
ajrhss-504	54	8	of	of	ADP
ajrhss-504	54	9	the	the	DET
ajrhss-504	54	10	curve	curve	NOUN
ajrhss-504	54	11	by	by	ADP
ajrhss-504	54	12	anticipating	anticipate	VERB
ajrhss-504	54	13	and	and	CCONJ
ajrhss-504	54	14	planning	plan	VERB
ajrhss-504	54	15	for	for	ADP
ajrhss-504	54	16	these	these	DET
ajrhss-504	54	17	changes	change	NOUN
ajrhss-504	54	18	(	(	PUNCT
ajrhss-504	54	19	alamri	alamri	ADJ
ajrhss-504	54	20	,	,	PUNCT
ajrhss-504	54	21	2014	2014	NUM
ajrhss-504	54	22	;	;	PUNCT
ajrhss-504	54	23	chauke	chauke	NOUN
ajrhss-504	54	24	,	,	PUNCT
ajrhss-504	54	25	2019	2019	NUM
ajrhss-504	54	26	;	;	PUNCT
ajrhss-504	54	27	zahari	zahari	NOUN
ajrhss-504	54	28	,	,	PUNCT
ajrhss-504	54	29	2016	2016	NUM
ajrhss-504	54	30	)	)	PUNCT
ajrhss-504	54	31	.	.	PUNCT
ajrhss-504	55	1	finally	finally	ADV
ajrhss-504	55	2	,	,	PUNCT
ajrhss-504	55	3	business	business	NOUN
ajrhss-504	55	4	performance	performance	NOUN
ajrhss-504	55	5	is	be	AUX
ajrhss-504	55	6	a	a	DET
ajrhss-504	55	7	key	key	ADJ
ajrhss-504	55	8	indicator	indicator	NOUN
ajrhss-504	55	9	of	of	ADP
ajrhss-504	55	10	an	an	DET
ajrhss-504	55	11	organization	organization	NOUN
ajrhss-504	55	12	's	's	PART
ajrhss-504	55	13	success	success	NOUN
ajrhss-504	55	14	.	.	PUNCT
ajrhss-504	56	1	companies	company	NOUN
ajrhss-504	56	2	that	that	PRON
ajrhss-504	56	3	operate	operate	VERB
ajrhss-504	56	4	well	well	ADV
ajrhss-504	56	5	provide	provide	VERB
ajrhss-504	56	6	value	value	NOUN
ajrhss-504	56	7	to	to	ADP
ajrhss-504	56	8	all	all	DET
ajrhss-504	56	9	stakeholders	stakeholder	NOUN
ajrhss-504	56	10	and	and	CCONJ
ajrhss-504	56	11	establish	establish	VERB
ajrhss-504	56	12	a	a	DET
ajrhss-504	56	13	high	high	ADJ
ajrhss-504	56	14	standard	standard	NOUN
ajrhss-504	56	15	for	for	SCONJ
ajrhss-504	56	16	others	other	NOUN
ajrhss-504	56	17	to	to	PART
ajrhss-504	56	18	follow	follow	VERB
ajrhss-504	56	19	.	.	PUNCT
ajrhss-504	57	1	organizations	organization	NOUN
ajrhss-504	57	2	must	must	AUX
ajrhss-504	57	3	embrace	embrace	VERB
ajrhss-504	57	4	efficiency	efficiency	NOUN
ajrhss-504	57	5	,	,	PUNCT
ajrhss-504	57	6	strong	strong	ADJ
ajrhss-504	57	7	leadership	leadership	NOUN
ajrhss-504	57	8	,	,	PUNCT
ajrhss-504	57	9	innovation	innovation	NOUN
ajrhss-504	57	10	,	,	PUNCT
ajrhss-504	57	11	and	and	CCONJ
ajrhss-504	57	12	flexibility	flexibility	NOUN
ajrhss-504	57	13	in	in	ADP
ajrhss-504	57	14	order	order	NOUN
ajrhss-504	57	15	to	to	PART
ajrhss-504	57	16	attain	attain	VERB
ajrhss-504	57	17	and	and	CCONJ
ajrhss-504	57	18	sustain	sustain	VERB
ajrhss-504	57	19	high	high	ADJ
ajrhss-504	57	20	business	business	NOUN
ajrhss-504	57	21	performance	performance	NOUN
ajrhss-504	57	22	.	.	PUNCT
ajrhss-504	58	1	businesses	business	NOUN
ajrhss-504	58	2	may	may	AUX
ajrhss-504	58	3	continue	continue	VERB
ajrhss-504	58	4	to	to	PART
ajrhss-504	58	5	develop	develop	VERB
ajrhss-504	58	6	,	,	PUNCT
ajrhss-504	58	7	prosper	prosper	VERB
ajrhss-504	58	8	,	,	PUNCT
ajrhss-504	58	9	and	and	CCONJ
ajrhss-504	58	10	succeed	succeed	VERB
ajrhss-504	58	11	in	in	ADP
ajrhss-504	58	12	today	today	NOUN
ajrhss-504	58	13	's	's	PART
ajrhss-504	58	14	quickly	quickly	ADV
ajrhss-504	58	15	changing	change	VERB
ajrhss-504	58	16	industry	industry	NOUN
ajrhss-504	58	17	if	if	SCONJ
ajrhss-504	58	18	these	these	DET
ajrhss-504	58	19	crucial	crucial	ADJ
ajrhss-504	58	20	pieces	piece	NOUN
ajrhss-504	58	21	are	be	AUX
ajrhss-504	58	22	in	in	ADP
ajrhss-504	58	23	place	place	NOUN
ajrhss-504	58	24	.	.	PUNCT
ajrhss-504	59	1	alamri	alamri	ADJ
ajrhss-504	59	2	(	(	PUNCT
ajrhss-504	59	3	2014	2014	NUM
ajrhss-504	59	4	)	)	PUNCT
ajrhss-504	59	5	,	,	PUNCT
ajrhss-504	59	6	chauke	chauke	NOUN
ajrhss-504	59	7	,	,	PUNCT
ajrhss-504	59	8	(	(	PUNCT
ajrhss-504	59	9	2019	2019	NUM
ajrhss-504	59	10	)	)	PUNCT
ajrhss-504	59	11	and	and	CCONJ
ajrhss-504	59	12	zahari	zahari	PROPN
ajrhss-504	59	13	,	,	PUNCT
ajrhss-504	59	14	(	(	PUNCT
ajrhss-504	59	15	2016	2016	NUM
ajrhss-504	59	16	)	)	PUNCT
ajrhss-504	59	17	submitted	submit	VERB
ajrhss-504	59	18	that	that	PRON
ajrhss-504	59	19	measuring	measure	VERB
ajrhss-504	59	20	business	business	NOUN
ajrhss-504	59	21	performance	performance	NOUN
ajrhss-504	59	22	entails	entail	VERB
ajrhss-504	59	23	assessing	assess	VERB
ajrhss-504	59	24	several	several	ADJ
ajrhss-504	59	25	areas	area	NOUN
ajrhss-504	59	26	of	of	ADP
ajrhss-504	59	27	a	a	DET
ajrhss-504	59	28	firm	firm	NOUN
ajrhss-504	59	29	's	's	PART
ajrhss-504	59	30	activities	activity	NOUN
ajrhss-504	59	31	in	in	ADP
ajrhss-504	59	32	order	order	NOUN
ajrhss-504	59	33	to	to	PART
ajrhss-504	59	34	evaluate	evaluate	VERB
ajrhss-504	59	35	its	its	PRON
ajrhss-504	59	36	overall	overall	ADJ
ajrhss-504	59	37	health	health	NOUN
ajrhss-504	59	38	and	and	CCONJ
ajrhss-504	59	39	success	success	NOUN
ajrhss-504	59	40	.	.	PUNCT
ajrhss-504	60	1	here	here	ADV
ajrhss-504	60	2	are	be	AUX
ajrhss-504	60	3	some	some	PRON
ajrhss-504	60	4	of	of	ADP
ajrhss-504	60	5	the	the	DET
ajrhss-504	60	6	most	most	ADV
ajrhss-504	60	7	used	use	VERB
ajrhss-504	60	8	metrics	metric	NOUN
ajrhss-504	60	9	for	for	ADP
ajrhss-504	60	10	measuring	measure	VERB
ajrhss-504	60	11	company	company	NOUN
ajrhss-504	60	12	performance	performance	NOUN
ajrhss-504	60	13	:	:	PUNCT
ajrhss-504	60	14	(	(	PUNCT
ajrhss-504	60	15	1	1	NUM
ajrhss-504	60	16	)	)	PUNCT
ajrhss-504	60	17	.	.	PUNCT
ajrhss-504	61	1	financial	financial	ADJ
ajrhss-504	61	2	performance	performance	NOUN
ajrhss-504	61	3	:	:	PUNCT
ajrhss-504	61	4	one	one	NUM
ajrhss-504	61	5	of	of	ADP
ajrhss-504	61	6	the	the	DET
ajrhss-504	61	7	most	most	ADV
ajrhss-504	61	8	crucial	crucial	ADJ
ajrhss-504	61	9	markers	marker	NOUN
ajrhss-504	61	10	of	of	ADP
ajrhss-504	61	11	a	a	DET
ajrhss-504	61	12	company	company	NOUN
ajrhss-504	61	13	's	's	PART
ajrhss-504	61	14	success	success	NOUN
ajrhss-504	61	15	is	be	AUX
ajrhss-504	61	16	its	its	PRON
ajrhss-504	61	17	financial	financial	ADJ
ajrhss-504	61	18	performance	performance	NOUN
ajrhss-504	61	19	.	.	PUNCT
ajrhss-504	62	1	this	this	PRON
ajrhss-504	62	2	covers	cover	VERB
ajrhss-504	62	3	measures	measure	NOUN
ajrhss-504	62	4	like	like	ADP
ajrhss-504	62	5	as	as	ADP
ajrhss-504	62	6	sales	sale	NOUN
ajrhss-504	62	7	growth	growth	NOUN
ajrhss-504	62	8	,	,	PUNCT
ajrhss-504	62	9	profit	profit	NOUN
ajrhss-504	62	10	margins	margin	NOUN
ajrhss-504	62	11	,	,	PUNCT
ajrhss-504	62	12	roi	roi	NOUN
ajrhss-504	62	13	,	,	PUNCT
ajrhss-504	62	14	and	and	CCONJ
ajrhss-504	62	15	profits	profit	NOUN
ajrhss-504	62	16	per	per	ADP
ajrhss-504	62	17	share	share	NOUN
ajrhss-504	62	18	(	(	PUNCT
ajrhss-504	62	19	eps	eps	PROPN
ajrhss-504	62	20	)	)	PUNCT
ajrhss-504	62	21	.	.	PUNCT
ajrhss-504	63	1	these	these	DET
ajrhss-504	63	2	measures	measure	NOUN
ajrhss-504	63	3	give	give	VERB
ajrhss-504	63	4	useful	useful	ADJ
ajrhss-504	63	5	information	information	NOUN
ajrhss-504	63	6	about	about	ADP
ajrhss-504	63	7	the	the	DET
ajrhss-504	63	8	company	company	NOUN
ajrhss-504	63	9	's	's	PART
ajrhss-504	63	10	financial	financial	ADJ
ajrhss-504	63	11	health	health	NOUN
ajrhss-504	63	12	and	and	CCONJ
ajrhss-504	63	13	capacity	capacity	NOUN
ajrhss-504	63	14	to	to	PART
ajrhss-504	63	15	make	make	VERB
ajrhss-504	63	16	profits	profit	NOUN
ajrhss-504	63	17	for	for	ADP
ajrhss-504	63	18	its	its	PRON
ajrhss-504	63	19	owners	owner	NOUN
ajrhss-504	63	20	.	.	PUNCT
ajrhss-504	64	1	american	american	PROPN
ajrhss-504	64	2	journal	journal	PROPN
ajrhss-504	64	3	of	of	ADP
ajrhss-504	64	4	research	research	NOUN
ajrhss-504	64	5	in	in	ADP
ajrhss-504	64	6	humanities	humanity	NOUN
ajrhss-504	64	7	and	and	CCONJ
ajrhss-504	64	8	social	social	ADJ
ajrhss-504	64	9	sciences	science	NOUN
ajrhss-504	64	10	volume	volume	NOUN
ajrhss-504	64	11	9	9	NUM
ajrhss-504	64	12	,	,	PUNCT
ajrhss-504	64	13	feb	feb	PROPN
ajrhss-504	64	14	.	.	PROPN
ajrhss-504	64	15	,	,	PUNCT
ajrhss-504	64	16	2023	2023	NUM
ajrhss-504	64	17	p	p	NOUN
ajrhss-504	64	18	a	a	PRON
ajrhss-504	64	19	g	g	NOUN
ajrhss-504	64	20	e	e	NOUN
ajrhss-504	64	21	|	|	ADV
ajrhss-504	64	22	122	122	NUM
ajrhss-504	64	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	64	24	(	(	PUNCT
ajrhss-504	64	25	2	2	NUM
ajrhss-504	64	26	)	)	PUNCT
ajrhss-504	64	27	.	.	PUNCT
ajrhss-504	65	1	customer	customer	NOUN
ajrhss-504	65	2	satisfaction	satisfaction	NOUN
ajrhss-504	65	3	:	:	PUNCT
ajrhss-504	65	4	a	a	DET
ajrhss-504	65	5	major	major	ADJ
ajrhss-504	65	6	aspect	aspect	NOUN
ajrhss-504	65	7	in	in	ADP
ajrhss-504	65	8	determining	determine	VERB
ajrhss-504	65	9	corporate	corporate	ADJ
ajrhss-504	65	10	success	success	NOUN
ajrhss-504	65	11	is	be	AUX
ajrhss-504	65	12	customer	customer	NOUN
ajrhss-504	65	13	satisfaction	satisfaction	NOUN
ajrhss-504	65	14	.	.	PUNCT
ajrhss-504	66	1	this	this	DET
ajrhss-504	66	2	indicator	indicator	NOUN
ajrhss-504	66	3	assesses	assess	VERB
ajrhss-504	66	4	how	how	SCONJ
ajrhss-504	66	5	successfully	successfully	ADV
ajrhss-504	66	6	the	the	DET
ajrhss-504	66	7	firm	firm	NOUN
ajrhss-504	66	8	meets	meet	VERB
ajrhss-504	66	9	the	the	DET
ajrhss-504	66	10	requirements	requirement	NOUN
ajrhss-504	66	11	and	and	CCONJ
ajrhss-504	66	12	expectations	expectation	NOUN
ajrhss-504	66	13	of	of	ADP
ajrhss-504	66	14	its	its	PRON
ajrhss-504	66	15	customers	customer	NOUN
ajrhss-504	66	16	.	.	PUNCT
ajrhss-504	67	1	companies	company	NOUN
ajrhss-504	67	2	may	may	AUX
ajrhss-504	67	3	analyze	analyze	VERB
ajrhss-504	67	4	their	their	PRON
ajrhss-504	67	5	performance	performance	NOUN
ajrhss-504	67	6	in	in	ADP
ajrhss-504	67	7	this	this	DET
ajrhss-504	67	8	area	area	NOUN
ajrhss-504	67	9	through	through	ADP
ajrhss-504	67	10	consumer	consumer	NOUN
ajrhss-504	67	11	feedback	feedback	NOUN
ajrhss-504	67	12	and	and	CCONJ
ajrhss-504	67	13	surveys	survey	NOUN
ajrhss-504	67	14	,	,	PUNCT
ajrhss-504	67	15	and	and	CCONJ
ajrhss-504	67	16	make	make	VERB
ajrhss-504	67	17	modifications	modification	NOUN
ajrhss-504	67	18	as	as	SCONJ
ajrhss-504	67	19	required	require	VERB
ajrhss-504	67	20	to	to	PART
ajrhss-504	67	21	boost	boost	VERB
ajrhss-504	67	22	satisfaction	satisfaction	NOUN
ajrhss-504	67	23	and	and	CCONJ
ajrhss-504	67	24	loyalty	loyalty	NOUN
ajrhss-504	67	25	.	.	PUNCT
ajrhss-504	68	1	(	(	PUNCT
ajrhss-504	68	2	3	3	NUM
ajrhss-504	68	3	)	)	PUNCT
ajrhss-504	68	4	.	.	PUNCT
ajrhss-504	69	1	employee	employee	NOUN
ajrhss-504	69	2	satisfaction	satisfaction	NOUN
ajrhss-504	69	3	:	:	PUNCT
ajrhss-504	69	4	another	another	DET
ajrhss-504	69	5	essential	essential	ADJ
ajrhss-504	69	6	component	component	NOUN
ajrhss-504	69	7	in	in	ADP
ajrhss-504	69	8	determining	determine	VERB
ajrhss-504	69	9	corporate	corporate	ADJ
ajrhss-504	69	10	success	success	NOUN
ajrhss-504	69	11	is	be	AUX
ajrhss-504	69	12	employee	employee	NOUN
ajrhss-504	69	13	satisfaction	satisfaction	NOUN
ajrhss-504	69	14	.	.	PUNCT
ajrhss-504	70	1	this	this	DET
ajrhss-504	70	2	statistic	statistic	ADJ
ajrhss-504	70	3	assesses	assesse	NOUN
ajrhss-504	70	4	workers	worker	NOUN
ajrhss-504	70	5	'	'	PART
ajrhss-504	70	6	levels	level	NOUN
ajrhss-504	70	7	of	of	ADP
ajrhss-504	70	8	engagement	engagement	NOUN
ajrhss-504	70	9	,	,	PUNCT
ajrhss-504	70	10	motivation	motivation	NOUN
ajrhss-504	70	11	,	,	PUNCT
ajrhss-504	70	12	and	and	CCONJ
ajrhss-504	70	13	satisfaction	satisfaction	NOUN
ajrhss-504	70	14	.	.	PUNCT
ajrhss-504	71	1	staff	staff	NOUN
ajrhss-504	71	2	happiness	happiness	NOUN
ajrhss-504	71	3	may	may	AUX
ajrhss-504	71	4	lead	lead	VERB
ajrhss-504	71	5	to	to	ADP
ajrhss-504	71	6	higher	high	ADJ
ajrhss-504	71	7	productivity	productivity	NOUN
ajrhss-504	71	8	and	and	CCONJ
ajrhss-504	71	9	better	well	ADJ
ajrhss-504	71	10	customer	customer	NOUN
ajrhss-504	71	11	service	service	NOUN
ajrhss-504	71	12	,	,	PUNCT
ajrhss-504	71	13	as	as	ADV
ajrhss-504	71	14	well	well	ADV
ajrhss-504	71	15	as	as	ADP
ajrhss-504	71	16	lower	low	ADJ
ajrhss-504	71	17	attrition	attrition	NOUN
ajrhss-504	71	18	and	and	CCONJ
ajrhss-504	71	19	enhance	enhance	VERB
ajrhss-504	71	20	employee	employee	NOUN
ajrhss-504	71	21	retention	retention	NOUN
ajrhss-504	71	22	.	.	PUNCT
ajrhss-504	72	1	(	(	PUNCT
ajrhss-504	72	2	4	4	NUM
ajrhss-504	72	3	)	)	PUNCT
ajrhss-504	72	4	.	.	PUNCT
ajrhss-504	73	1	operational	operational	ADJ
ajrhss-504	73	2	efficiency	efficiency	NOUN
ajrhss-504	73	3	:	:	PUNCT
ajrhss-504	73	4	a	a	DET
ajrhss-504	73	5	crucial	crucial	ADJ
ajrhss-504	73	6	indication	indication	NOUN
ajrhss-504	73	7	of	of	ADP
ajrhss-504	73	8	corporate	corporate	ADJ
ajrhss-504	73	9	success	success	NOUN
ajrhss-504	73	10	is	be	AUX
ajrhss-504	73	11	operations	operation	NOUN
ajrhss-504	73	12	efficiency	efficiency	NOUN
ajrhss-504	73	13	.	.	PUNCT
ajrhss-504	74	1	this	this	DET
ajrhss-504	74	2	indicator	indicator	NOUN
ajrhss-504	74	3	assesses	assess	VERB
ajrhss-504	74	4	how	how	SCONJ
ajrhss-504	74	5	successfully	successfully	ADV
ajrhss-504	74	6	the	the	DET
ajrhss-504	74	7	organization	organization	NOUN
ajrhss-504	74	8	uses	use	VERB
ajrhss-504	74	9	its	its	PRON
ajrhss-504	74	10	resources	resource	NOUN
ajrhss-504	74	11	and	and	CCONJ
ajrhss-504	74	12	manages	manage	VERB
ajrhss-504	74	13	its	its	PRON
ajrhss-504	74	14	processes	process	NOUN
ajrhss-504	74	15	to	to	PART
ajrhss-504	74	16	accomplish	accomplish	VERB
ajrhss-504	74	17	its	its	PRON
ajrhss-504	74	18	objectives	objective	NOUN
ajrhss-504	74	19	.	.	PUNCT
ajrhss-504	75	1	companies	company	NOUN
ajrhss-504	75	2	may	may	AUX
ajrhss-504	75	3	evaluate	evaluate	VERB
ajrhss-504	75	4	the	the	DET
ajrhss-504	75	5	efficiency	efficiency	NOUN
ajrhss-504	75	6	of	of	ADP
ajrhss-504	75	7	their	their	PRON
ajrhss-504	75	8	operations	operation	NOUN
ajrhss-504	75	9	by	by	ADP
ajrhss-504	75	10	analyzing	analyze	VERB
ajrhss-504	75	11	measures	measure	NOUN
ajrhss-504	75	12	like	like	ADP
ajrhss-504	75	13	as	as	ADP
ajrhss-504	75	14	lead	lead	ADJ
ajrhss-504	75	15	time	time	NOUN
ajrhss-504	75	16	,	,	PUNCT
ajrhss-504	75	17	manufacturing	manufacture	VERB
ajrhss-504	75	18	cycle	cycle	NOUN
ajrhss-504	75	19	time	time	NOUN
ajrhss-504	75	20	,	,	PUNCT
ajrhss-504	75	21	and	and	CCONJ
ajrhss-504	75	22	inventory	inventory	NOUN
ajrhss-504	75	23	turnover	turnover	NOUN
ajrhss-504	75	24	.	.	PUNCT
ajrhss-504	76	1	(	(	PUNCT
ajrhss-504	76	2	5	5	NUM
ajrhss-504	76	3	)	)	PUNCT
ajrhss-504	76	4	.	.	PUNCT
ajrhss-504	77	1	market	market	NOUN
ajrhss-504	77	2	share	share	NOUN
ajrhss-504	77	3	:	:	PUNCT
ajrhss-504	77	4	a	a	DET
ajrhss-504	77	5	company	company	NOUN
ajrhss-504	77	6	's	's	PART
ajrhss-504	77	7	market	market	NOUN
ajrhss-504	77	8	share	share	NOUN
ajrhss-504	77	9	is	be	AUX
ajrhss-504	77	10	its	its	PRON
ajrhss-504	77	11	share	share	NOUN
ajrhss-504	77	12	of	of	ADP
ajrhss-504	77	13	the	the	DET
ajrhss-504	77	14	overall	overall	ADJ
ajrhss-504	77	15	market	market	NOUN
ajrhss-504	77	16	for	for	ADP
ajrhss-504	77	17	its	its	PRON
ajrhss-504	77	18	goods	good	NOUN
ajrhss-504	77	19	or	or	CCONJ
ajrhss-504	77	20	services	service	NOUN
ajrhss-504	77	21	.	.	PUNCT
ajrhss-504	78	1	this	this	DET
ajrhss-504	78	2	indicator	indicator	NOUN
ajrhss-504	78	3	gives	give	VERB
ajrhss-504	78	4	useful	useful	ADJ
ajrhss-504	78	5	information	information	NOUN
ajrhss-504	78	6	about	about	ADP
ajrhss-504	78	7	the	the	DET
ajrhss-504	78	8	company	company	NOUN
ajrhss-504	78	9	's	's	PART
ajrhss-504	78	10	competitiveness	competitiveness	NOUN
ajrhss-504	78	11	and	and	CCONJ
ajrhss-504	78	12	capacity	capacity	NOUN
ajrhss-504	78	13	to	to	PART
ajrhss-504	78	14	acquire	acquire	VERB
ajrhss-504	78	15	new	new	ADJ
ajrhss-504	78	16	consumers	consumer	NOUN
ajrhss-504	78	17	and	and	CCONJ
ajrhss-504	78	18	maintain	maintain	VERB
ajrhss-504	78	19	current	current	ADJ
ajrhss-504	78	20	ones	one	NOUN
ajrhss-504	78	21	.	.	PUNCT
ajrhss-504	79	1	(	(	PUNCT
ajrhss-504	79	2	6	6	NUM
ajrhss-504	79	3	)	)	PUNCT
ajrhss-504	79	4	.	.	PUNCT
ajrhss-504	80	1	innovation	innovation	NOUN
ajrhss-504	80	2	is	be	AUX
ajrhss-504	80	3	an	an	DET
ajrhss-504	80	4	important	important	ADJ
ajrhss-504	80	5	aspect	aspect	NOUN
ajrhss-504	80	6	in	in	ADP
ajrhss-504	80	7	determining	determine	VERB
ajrhss-504	80	8	corporate	corporate	ADJ
ajrhss-504	80	9	success	success	NOUN
ajrhss-504	80	10	.	.	PUNCT
ajrhss-504	81	1	this	this	DET
ajrhss-504	81	2	indicator	indicator	NOUN
ajrhss-504	81	3	assesses	assess	VERB
ajrhss-504	81	4	a	a	DET
ajrhss-504	81	5	company	company	NOUN
ajrhss-504	81	6	's	's	PART
ajrhss-504	81	7	capacity	capacity	NOUN
ajrhss-504	81	8	to	to	PART
ajrhss-504	81	9	develop	develop	VERB
ajrhss-504	81	10	new	new	ADJ
ajrhss-504	81	11	goods	good	NOUN
ajrhss-504	81	12	,	,	PUNCT
ajrhss-504	81	13	services	service	NOUN
ajrhss-504	81	14	,	,	PUNCT
ajrhss-504	81	15	and	and	CCONJ
ajrhss-504	81	16	procedures	procedure	NOUN
ajrhss-504	81	17	that	that	PRON
ajrhss-504	81	18	promote	promote	VERB
ajrhss-504	81	19	growth	growth	NOUN
ajrhss-504	81	20	and	and	CCONJ
ajrhss-504	81	21	enhance	enhance	VERB
ajrhss-504	81	22	customer	customer	NOUN
ajrhss-504	81	23	satisfaction	satisfaction	NOUN
ajrhss-504	81	24	.	.	PUNCT
ajrhss-504	82	1	companies	company	NOUN
ajrhss-504	82	2	may	may	AUX
ajrhss-504	82	3	evaluate	evaluate	VERB
ajrhss-504	82	4	their	their	PRON
ajrhss-504	82	5	innovation	innovation	NOUN
ajrhss-504	82	6	by	by	ADP
ajrhss-504	82	7	measuring	measure	VERB
ajrhss-504	82	8	measures	measure	NOUN
ajrhss-504	82	9	like	like	ADP
ajrhss-504	82	10	the	the	DET
ajrhss-504	82	11	number	number	NOUN
ajrhss-504	82	12	of	of	ADP
ajrhss-504	82	13	new	new	ADJ
ajrhss-504	82	14	goods	good	NOUN
ajrhss-504	82	15	or	or	CCONJ
ajrhss-504	82	16	services	service	NOUN
ajrhss-504	82	17	offered	offer	VERB
ajrhss-504	82	18	and	and	CCONJ
ajrhss-504	82	19	the	the	DET
ajrhss-504	82	20	degree	degree	NOUN
ajrhss-504	82	21	of	of	ADP
ajrhss-504	82	22	expenditure	expenditure	NOUN
ajrhss-504	82	23	in	in	ADP
ajrhss-504	82	24	r&d	r&d	NOUN
ajrhss-504	82	25	.	.	PUNCT
ajrhss-504	83	1	(	(	PUNCT
ajrhss-504	83	2	7	7	NUM
ajrhss-504	83	3	)	)	PUNCT
ajrhss-504	83	4	.	.	PUNCT
ajrhss-504	84	1	environmental	environmental	ADJ
ajrhss-504	84	2	,	,	PUNCT
ajrhss-504	84	3	social	social	ADJ
ajrhss-504	84	4	,	,	PUNCT
ajrhss-504	84	5	and	and	CCONJ
ajrhss-504	84	6	governance	governance	NOUN
ajrhss-504	84	7	(	(	PUNCT
ajrhss-504	84	8	esg	esg	NOUN
ajrhss-504	84	9	)	)	PUNCT
ajrhss-504	84	10	performance	performance	NOUN
ajrhss-504	84	11	:	:	PUNCT
ajrhss-504	84	12	esg	esg	NOUN
ajrhss-504	84	13	performance	performance	NOUN
ajrhss-504	84	14	assesses	assess	VERB
ajrhss-504	84	15	a	a	DET
ajrhss-504	84	16	company	company	NOUN
ajrhss-504	84	17	's	's	PART
ajrhss-504	84	18	environmental	environmental	ADJ
ajrhss-504	84	19	,	,	PUNCT
ajrhss-504	84	20	social	social	ADJ
ajrhss-504	84	21	,	,	PUNCT
ajrhss-504	84	22	and	and	CCONJ
ajrhss-504	84	23	governance	governance	NOUN
ajrhss-504	84	24	effect	effect	NOUN
ajrhss-504	84	25	.	.	PUNCT
ajrhss-504	85	1	companies	company	NOUN
ajrhss-504	85	2	that	that	PRON
ajrhss-504	85	3	excel	excel	VERB
ajrhss-504	85	4	in	in	ADP
ajrhss-504	85	5	this	this	DET
ajrhss-504	85	6	area	area	NOUN
ajrhss-504	85	7	are	be	AUX
ajrhss-504	85	8	seen	see	VERB
ajrhss-504	85	9	as	as	ADP
ajrhss-504	85	10	good	good	ADJ
ajrhss-504	85	11	corporate	corporate	ADJ
ajrhss-504	85	12	citizens	citizen	NOUN
ajrhss-504	85	13	,	,	PUNCT
ajrhss-504	85	14	and	and	CCONJ
ajrhss-504	85	15	they	they	PRON
ajrhss-504	85	16	may	may	AUX
ajrhss-504	85	17	profit	profit	VERB
ajrhss-504	85	18	from	from	ADP
ajrhss-504	85	19	improved	improved	ADJ
ajrhss-504	85	20	consumer	consumer	NOUN
ajrhss-504	85	21	loyalty	loyalty	NOUN
ajrhss-504	85	22	,	,	PUNCT
ajrhss-504	85	23	employee	employee	NOUN
ajrhss-504	85	24	engagement	engagement	NOUN
ajrhss-504	85	25	,	,	PUNCT
ajrhss-504	85	26	and	and	CCONJ
ajrhss-504	85	27	stakeholder	stakeholder	NOUN
ajrhss-504	85	28	confidence	confidence	NOUN
ajrhss-504	85	29	.	.	PUNCT
ajrhss-504	86	1	(	(	PUNCT
ajrhss-504	86	2	8)	8)	NUM
ajrhss-504	86	3	.	.	PUNCT
ajrhss-504	87	1	finally	finally	ADV
ajrhss-504	87	2	,	,	PUNCT
ajrhss-504	87	3	measuring	measure	VERB
ajrhss-504	87	4	business	business	NOUN
ajrhss-504	87	5	performance	performance	NOUN
ajrhss-504	87	6	entails	entail	VERB
ajrhss-504	87	7	assessing	assess	VERB
ajrhss-504	87	8	a	a	DET
ajrhss-504	87	9	broad	broad	ADJ
ajrhss-504	87	10	variety	variety	NOUN
ajrhss-504	87	11	of	of	ADP
ajrhss-504	87	12	criteria	criterion	NOUN
ajrhss-504	87	13	to	to	PART
ajrhss-504	87	14	present	present	VERB
ajrhss-504	87	15	a	a	DET
ajrhss-504	87	16	complete	complete	ADJ
ajrhss-504	87	17	picture	picture	NOUN
ajrhss-504	87	18	of	of	ADP
ajrhss-504	87	19	the	the	DET
ajrhss-504	87	20	company	company	NOUN
ajrhss-504	87	21	's	's	PART
ajrhss-504	87	22	health	health	NOUN
ajrhss-504	87	23	and	and	CCONJ
ajrhss-504	87	24	success	success	NOUN
ajrhss-504	87	25	.	.	PUNCT
ajrhss-504	88	1	companies	company	NOUN
ajrhss-504	88	2	may	may	AUX
ajrhss-504	88	3	discover	discover	VERB
ajrhss-504	88	4	areas	area	NOUN
ajrhss-504	88	5	for	for	ADP
ajrhss-504	88	6	improvement	improvement	NOUN
ajrhss-504	88	7	,	,	PUNCT
ajrhss-504	88	8	create	create	VERB
ajrhss-504	88	9	and	and	CCONJ
ajrhss-504	88	10	accomplish	accomplish	ADJ
ajrhss-504	88	11	objectives	objective	NOUN
ajrhss-504	88	12	,	,	PUNCT
ajrhss-504	88	13	and	and	CCONJ
ajrhss-504	88	14	make	make	VERB
ajrhss-504	88	15	educated	educated	ADJ
ajrhss-504	88	16	choices	choice	NOUN
ajrhss-504	88	17	for	for	ADP
ajrhss-504	88	18	the	the	DET
ajrhss-504	88	19	future	future	NOUN
ajrhss-504	88	20	by	by	ADP
ajrhss-504	88	21	recording	record	VERB
ajrhss-504	88	22	and	and	CCONJ
ajrhss-504	88	23	evaluating	evaluate	VERB
ajrhss-504	88	24	these	these	DET
ajrhss-504	88	25	indicators	indicator	NOUN
ajrhss-504	88	26	.	.	PUNCT
ajrhss-504	89	1	quality	quality	NOUN
ajrhss-504	89	2	control	control	NOUN
ajrhss-504	89	3	in	in	ADP
ajrhss-504	89	4	services	service	NOUN
ajrhss-504	89	5	and	and	CCONJ
ajrhss-504	89	6	performance	performance	NOUN
ajrhss-504	89	7	chauke	chauke	NOUN
ajrhss-504	89	8	(	(	PUNCT
ajrhss-504	89	9	2019	2019	NUM
ajrhss-504	89	10	)	)	PUNCT
ajrhss-504	89	11	and	and	CCONJ
ajrhss-504	89	12	zahari	zahari	X
ajrhss-504	89	13	(	(	PUNCT
ajrhss-504	89	14	2016	2016	NUM
ajrhss-504	89	15	)	)	PUNCT
ajrhss-504	89	16	noted	note	VERB
ajrhss-504	89	17	that	that	SCONJ
ajrhss-504	89	18	controlling	control	VERB
ajrhss-504	89	19	the	the	DET
ajrhss-504	89	20	quality	quality	NOUN
ajrhss-504	89	21	of	of	ADP
ajrhss-504	89	22	services	service	NOUN
ajrhss-504	89	23	is	be	AUX
ajrhss-504	89	24	an	an	DET
ajrhss-504	89	25	essential	essential	ADJ
ajrhss-504	89	26	component	component	NOUN
ajrhss-504	89	27	in	in	ADP
ajrhss-504	89	28	meeting	meeting	NOUN
ajrhss-504	89	29	or	or	CCONJ
ajrhss-504	89	30	exceeding	exceed	VERB
ajrhss-504	89	31	the	the	DET
ajrhss-504	89	32	standards	standard	NOUN
ajrhss-504	89	33	set	set	VERB
ajrhss-504	89	34	by	by	ADP
ajrhss-504	89	35	customers	customer	NOUN
ajrhss-504	89	36	and	and	CCONJ
ajrhss-504	89	37	making	make	VERB
ajrhss-504	89	38	a	a	DET
ajrhss-504	89	39	positive	positive	ADJ
ajrhss-504	89	40	contribution	contribution	NOUN
ajrhss-504	89	41	to	to	ADP
ajrhss-504	89	42	the	the	DET
ajrhss-504	89	43	overall	overall	ADJ
ajrhss-504	89	44	success	success	NOUN
ajrhss-504	89	45	of	of	ADP
ajrhss-504	89	46	a	a	DET
ajrhss-504	89	47	business	business	NOUN
ajrhss-504	89	48	.	.	PUNCT
ajrhss-504	90	1	quality	quality	NOUN
ajrhss-504	90	2	control	control	NOUN
ajrhss-504	90	3	may	may	AUX
ajrhss-504	90	4	be	be	AUX
ajrhss-504	90	5	conducted	conduct	VERB
ajrhss-504	90	6	in	in	ADP
ajrhss-504	90	7	service	service	NOUN
ajrhss-504	90	8	-	-	PUNCT
ajrhss-504	90	9	oriented	orient	VERB
ajrhss-504	90	10	businesses	business	NOUN
ajrhss-504	90	11	using	use	VERB
ajrhss-504	90	12	a	a	DET
ajrhss-504	90	13	variety	variety	NOUN
ajrhss-504	90	14	of	of	ADP
ajrhss-504	90	15	different	different	ADJ
ajrhss-504	90	16	ways	way	NOUN
ajrhss-504	90	17	,	,	PUNCT
ajrhss-504	90	18	including	include	VERB
ajrhss-504	90	19	the	the	DET
ajrhss-504	90	20	following	following	NOUN
ajrhss-504	90	21	:	:	PUNCT
ajrhss-504	90	22	(	(	PUNCT
ajrhss-504	90	23	1	1	NUM
ajrhss-504	90	24	)	)	PUNCT
ajrhss-504	90	25	.	.	PUNCT
ajrhss-504	91	1	establishing	establish	VERB
ajrhss-504	91	2	clear	clear	ADJ
ajrhss-504	91	3	quality	quality	NOUN
ajrhss-504	91	4	standards	standard	NOUN
ajrhss-504	91	5	and	and	CCONJ
ajrhss-504	91	6	objectives	objective	NOUN
ajrhss-504	91	7	helps	help	VERB
ajrhss-504	91	8	to	to	PART
ajrhss-504	91	9	guarantee	guarantee	VERB
ajrhss-504	91	10	that	that	SCONJ
ajrhss-504	91	11	services	service	NOUN
ajrhss-504	91	12	are	be	AUX
ajrhss-504	91	13	offered	offer	VERB
ajrhss-504	91	14	in	in	ADP
ajrhss-504	91	15	a	a	DET
ajrhss-504	91	16	manner	manner	NOUN
ajrhss-504	91	17	that	that	PRON
ajrhss-504	91	18	is	be	AUX
ajrhss-504	91	19	consistent	consistent	ADJ
ajrhss-504	91	20	with	with	ADP
ajrhss-504	91	21	the	the	DET
ajrhss-504	91	22	aims	aim	NOUN
ajrhss-504	91	23	of	of	ADP
ajrhss-504	91	24	the	the	DET
ajrhss-504	91	25	business	business	NOUN
ajrhss-504	91	26	as	as	ADV
ajrhss-504	91	27	well	well	ADV
ajrhss-504	91	28	as	as	ADP
ajrhss-504	91	29	the	the	DET
ajrhss-504	91	30	needs	need	NOUN
ajrhss-504	91	31	of	of	ADP
ajrhss-504	91	32	the	the	DET
ajrhss-504	91	33	client	client	NOUN
ajrhss-504	91	34	.	.	PUNCT
ajrhss-504	92	1	(	(	PUNCT
ajrhss-504	92	2	2	2	NUM
ajrhss-504	92	3	)	)	PUNCT
ajrhss-504	92	4	.	.	PUNCT
ajrhss-504	93	1	implementing	implement	VERB
ajrhss-504	93	2	effective	effective	ADJ
ajrhss-504	93	3	training	training	NOUN
ajrhss-504	93	4	programmes	programme	NOUN
ajrhss-504	93	5	:	:	PUNCT
ajrhss-504	93	6	this	this	PRON
ajrhss-504	93	7	guarantees	guarantee	VERB
ajrhss-504	93	8	that	that	SCONJ
ajrhss-504	93	9	staff	staff	NOUN
ajrhss-504	93	10	has	have	VERB
ajrhss-504	93	11	the	the	DET
ajrhss-504	93	12	essential	essential	ADJ
ajrhss-504	93	13	information	information	NOUN
ajrhss-504	93	14	and	and	CCONJ
ajrhss-504	93	15	abilities	ability	NOUN
ajrhss-504	93	16	to	to	PART
ajrhss-504	93	17	perform	perform	VERB
ajrhss-504	93	18	services	service	NOUN
ajrhss-504	93	19	of	of	ADP
ajrhss-504	93	20	high	high	ADJ
ajrhss-504	93	21	quality	quality	NOUN
ajrhss-504	93	22	by	by	ADP
ajrhss-504	93	23	providing	provide	VERB
ajrhss-504	93	24	them	they	PRON
ajrhss-504	93	25	with	with	ADP
ajrhss-504	93	26	the	the	DET
ajrhss-504	93	27	relevant	relevant	ADJ
ajrhss-504	93	28	knowledge	knowledge	NOUN
ajrhss-504	93	29	and	and	CCONJ
ajrhss-504	93	30	skills	skill	NOUN
ajrhss-504	93	31	.	.	PUNCT
ajrhss-504	94	1	(	(	PUNCT
ajrhss-504	94	2	3	3	NUM
ajrhss-504	94	3	)	)	PUNCT
ajrhss-504	94	4	.	.	PUNCT
ajrhss-504	95	1	monitoring	monitor	VERB
ajrhss-504	95	2	and	and	CCONJ
ajrhss-504	95	3	ensuring	ensure	VERB
ajrhss-504	95	4	performance	performance	NOUN
ajrhss-504	95	5	:	:	PUNCT
ajrhss-504	95	6	monitoring	monitoring	NOUN
ajrhss-504	95	7	and	and	CCONJ
ajrhss-504	95	8	assessing	assess	VERB
ajrhss-504	95	9	service	service	NOUN
ajrhss-504	95	10	performance	performance	NOUN
ajrhss-504	95	11	regularly	regularly	ADV
ajrhss-504	95	12	enables	enable	VERB
ajrhss-504	95	13	firms	firm	NOUN
ajrhss-504	95	14	to	to	PART
ajrhss-504	95	15	more	more	ADV
ajrhss-504	95	16	easily	easily	ADV
ajrhss-504	95	17	identify	identify	VERB
ajrhss-504	95	18	areas	area	NOUN
ajrhss-504	95	19	in	in	ADP
ajrhss-504	95	20	need	need	NOUN
ajrhss-504	95	21	of	of	ADP
ajrhss-504	95	22	improvement	improvement	NOUN
ajrhss-504	95	23	and	and	CCONJ
ajrhss-504	95	24	track	track	VERB
ajrhss-504	95	25	their	their	PRON
ajrhss-504	95	26	progress	progress	NOUN
ajrhss-504	95	27	toward	toward	ADP
ajrhss-504	95	28	attaining	attain	VERB
ajrhss-504	95	29	their	their	PRON
ajrhss-504	95	30	quality	quality	NOUN
ajrhss-504	95	31	objectives	objective	NOUN
ajrhss-504	95	32	.	.	PUNCT
ajrhss-504	96	1	(	(	PUNCT
ajrhss-504	96	2	4	4	NUM
ajrhss-504	96	3	)	)	PUNCT
ajrhss-504	96	4	.	.	PUNCT
ajrhss-504	97	1	involving	involve	VERB
ajrhss-504	97	2	customers	customer	NOUN
ajrhss-504	97	3	in	in	ADP
ajrhss-504	97	4	the	the	DET
ajrhss-504	97	5	quality	quality	NOUN
ajrhss-504	97	6	control	control	NOUN
ajrhss-504	97	7	process	process	NOUN
ajrhss-504	97	8	:	:	PUNCT
ajrhss-504	97	9	businesses	business	NOUN
ajrhss-504	97	10	can	can	AUX
ajrhss-504	97	11	pinpoint	pinpoint	VERB
ajrhss-504	97	12	problem	problem	NOUN
ajrhss-504	97	13	areas	area	NOUN
ajrhss-504	97	14	and	and	CCONJ
ajrhss-504	97	15	guarantee	guarantee	VERB
ajrhss-504	97	16	that	that	SCONJ
ajrhss-504	97	17	their	their	PRON
ajrhss-504	97	18	offerings	offering	NOUN
ajrhss-504	97	19	are	be	AUX
ajrhss-504	97	20	up	up	ADP
ajrhss-504	97	21	to	to	ADP
ajrhss-504	97	22	the	the	DET
ajrhss-504	97	23	standards	standard	NOUN
ajrhss-504	97	24	of	of	ADP
ajrhss-504	97	25	their	their	PRON
ajrhss-504	97	26	consumers	consumer	NOUN
ajrhss-504	97	27	by	by	ADP
ajrhss-504	97	28	soliciting	solicit	VERB
ajrhss-504	97	29	input	input	NOUN
ajrhss-504	97	30	from	from	ADP
ajrhss-504	97	31	those	those	DET
ajrhss-504	97	32	customers	customer	NOUN
ajrhss-504	97	33	and	and	CCONJ
ajrhss-504	97	34	implementing	implement	VERB
ajrhss-504	97	35	that	that	DET
ajrhss-504	97	36	feedback	feedback	NOUN
ajrhss-504	97	37	into	into	ADP
ajrhss-504	97	38	the	the	DET
ajrhss-504	97	39	quality	quality	NOUN
ajrhss-504	97	40	control	control	NOUN
ajrhss-504	97	41	process	process	NOUN
ajrhss-504	97	42	.	.	PUNCT
ajrhss-504	98	1	(	(	PUNCT
ajrhss-504	98	2	5	5	NUM
ajrhss-504	98	3	)	)	PUNCT
ajrhss-504	98	4	.	.	PUNCT
ajrhss-504	99	1	continuous	continuous	ADJ
ajrhss-504	99	2	improvement	improvement	NOUN
ajrhss-504	99	3	:	:	PUNCT
ajrhss-504	99	4	serviceamerican	serviceamerican	NOUN
ajrhss-504	99	5	journal	journal	NOUN
ajrhss-504	99	6	of	of	ADP
ajrhss-504	99	7	research	research	NOUN
ajrhss-504	99	8	in	in	ADP
ajrhss-504	99	9	humanities	humanity	NOUN
ajrhss-504	99	10	and	and	CCONJ
ajrhss-504	99	11	social	social	ADJ
ajrhss-504	99	12	sciences	science	NOUN
ajrhss-504	99	13	volume	volume	NOUN
ajrhss-504	99	14	9	9	NUM
ajrhss-504	99	15	,	,	PUNCT
ajrhss-504	99	16	feb	feb	PROPN
ajrhss-504	99	17	.	.	PROPN
ajrhss-504	99	18	,	,	PUNCT
ajrhss-504	99	19	2023	2023	NUM
ajrhss-504	99	20	p	p	NOUN
ajrhss-504	99	21	a	a	DET
ajrhss-504	99	22	g	g	NOUN
ajrhss-504	99	23	e	e	NOUN
ajrhss-504	99	24	|	|	NOUN
ajrhss-504	99	25	123	123	NUM
ajrhss-504	99	26	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	99	27	oriented	orient	VERB
ajrhss-504	99	28	businesses	business	NOUN
ajrhss-504	99	29	may	may	AUX
ajrhss-504	99	30	get	get	VERB
ajrhss-504	99	31	a	a	DET
ajrhss-504	99	32	competitive	competitive	ADJ
ajrhss-504	99	33	advantage	advantage	NOUN
ajrhss-504	99	34	over	over	ADP
ajrhss-504	99	35	their	their	PRON
ajrhss-504	99	36	peers	peer	NOUN
ajrhss-504	99	37	and	and	CCONJ
ajrhss-504	99	38	keep	keep	VERB
ajrhss-504	99	39	their	their	PRON
ajrhss-504	99	40	level	level	NOUN
ajrhss-504	99	41	of	of	ADP
ajrhss-504	99	42	service	service	NOUN
ajrhss-504	99	43	at	at	ADP
ajrhss-504	99	44	a	a	DET
ajrhss-504	99	45	high	high	ADJ
ajrhss-504	99	46	standard	standard	NOUN
ajrhss-504	99	47	by	by	ADP
ajrhss-504	99	48	continuously	continuously	ADV
ajrhss-504	99	49	evaluating	evaluate	VERB
ajrhss-504	99	50	and	and	CCONJ
ajrhss-504	99	51	enhancing	enhance	VERB
ajrhss-504	99	52	their	their	PRON
ajrhss-504	99	53	processes	process	NOUN
ajrhss-504	99	54	and	and	CCONJ
ajrhss-504	99	55	procedures	procedure	NOUN
ajrhss-504	99	56	.	.	PUNCT
ajrhss-504	100	1	al	al	PROPN
ajrhss-504	100	2	-	-	PUNCT
ajrhss-504	100	3	damen	damen	PROPN
ajrhss-504	100	4	(	(	PUNCT
ajrhss-504	100	5	2017	2017	NUM
ajrhss-504	100	6	)	)	PUNCT
ajrhss-504	100	7	,	,	PUNCT
ajrhss-504	100	8	westgard	westgard	PROPN
ajrhss-504	100	9	and	and	CCONJ
ajrhss-504	100	10	westgard	westgard	PROPN
ajrhss-504	100	11	(	(	PUNCT
ajrhss-504	100	12	2015	2015	NUM
ajrhss-504	100	13	)	)	PUNCT
ajrhss-504	100	14	,	,	PUNCT
ajrhss-504	100	15	and	and	CCONJ
ajrhss-504	100	16	zahari	zahari	X
ajrhss-504	100	17	(	(	PUNCT
ajrhss-504	100	18	2016	2016	NUM
ajrhss-504	100	19	)	)	PUNCT
ajrhss-504	100	20	pointed	point	VERB
ajrhss-504	100	21	out	out	ADP
ajrhss-504	100	22	that	that	SCONJ
ajrhss-504	100	23	in	in	ADP
ajrhss-504	100	24	general	general	ADJ
ajrhss-504	100	25	,	,	PUNCT
ajrhss-504	100	26	enhanced	enhance	VERB
ajrhss-504	100	27	quality	quality	NOUN
ajrhss-504	100	28	control	control	NOUN
ajrhss-504	100	29	in	in	ADP
ajrhss-504	100	30	service	service	NOUN
ajrhss-504	100	31	-	-	PUNCT
ajrhss-504	100	32	oriented	orient	VERB
ajrhss-504	100	33	businesses	business	NOUN
ajrhss-504	100	34	may	may	AUX
ajrhss-504	100	35	lead	lead	VERB
ajrhss-504	100	36	to	to	ADP
ajrhss-504	100	37	increasing	increase	VERB
ajrhss-504	100	38	levels	level	NOUN
ajrhss-504	100	39	of	of	ADP
ajrhss-504	100	40	customer	customer	NOUN
ajrhss-504	100	41	satisfaction	satisfaction	NOUN
ajrhss-504	100	42	and	and	CCONJ
ajrhss-504	100	43	loyalty	loyalty	NOUN
ajrhss-504	100	44	as	as	ADV
ajrhss-504	100	45	well	well	ADV
ajrhss-504	100	46	as	as	ADP
ajrhss-504	100	47	higher	high	ADJ
ajrhss-504	100	48	levels	level	NOUN
ajrhss-504	100	49	of	of	ADP
ajrhss-504	100	50	organizational	organizational	ADJ
ajrhss-504	100	51	performance	performance	NOUN
ajrhss-504	100	52	.	.	PUNCT
ajrhss-504	101	1	hence	hence	ADV
ajrhss-504	101	2	,	,	PUNCT
ajrhss-504	101	3	they	they	PRON
ajrhss-504	101	4	made	make	VERB
ajrhss-504	101	5	key	key	ADJ
ajrhss-504	101	6	submissions	submission	NOUN
ajrhss-504	101	7	on	on	ADP
ajrhss-504	101	8	the	the	DET
ajrhss-504	101	9	basic	basic	ADJ
ajrhss-504	101	10	theories	theory	NOUN
ajrhss-504	101	11	.	.	PUNCT
ajrhss-504	102	1	the	the	DET
ajrhss-504	102	2	key	key	ADJ
ajrhss-504	102	3	submissions	submission	NOUN
ajrhss-504	102	4	of	of	ADP
ajrhss-504	102	5	the	the	DET
ajrhss-504	102	6	basic	basic	ADJ
ajrhss-504	102	7	theories	theory	NOUN
ajrhss-504	102	8	of	of	ADP
ajrhss-504	102	9	quality	quality	NOUN
ajrhss-504	102	10	control	control	NOUN
ajrhss-504	102	11	by	by	ADP
ajrhss-504	102	12	aldamen	aldaman	NOUN
ajrhss-504	102	13	(	(	PUNCT
ajrhss-504	102	14	2017	2017	NUM
ajrhss-504	102	15	)	)	PUNCT
ajrhss-504	102	16	,	,	PUNCT
ajrhss-504	102	17	westgard	westgard	PROPN
ajrhss-504	102	18	and	and	CCONJ
ajrhss-504	102	19	westgard	westgard	PROPN
ajrhss-504	102	20	(	(	PUNCT
ajrhss-504	102	21	2015	2015	NUM
ajrhss-504	102	22	)	)	PUNCT
ajrhss-504	102	23	,	,	PUNCT
ajrhss-504	102	24	and	and	CCONJ
ajrhss-504	102	25	zahari	zahari	X
ajrhss-504	102	26	(	(	PUNCT
ajrhss-504	102	27	2016	2016	NUM
ajrhss-504	102	28	)	)	PUNCT
ajrhss-504	102	29	are	be	AUX
ajrhss-504	102	30	as	as	SCONJ
ajrhss-504	102	31	follows	follow	VERB
ajrhss-504	102	32	:	:	PUNCT
ajrhss-504	102	33	i.total	i.total	ADJ
ajrhss-504	102	34	quality	quality	NOUN
ajrhss-504	102	35	management	management	NOUN
ajrhss-504	102	36	(	(	PUNCT
ajrhss-504	102	37	tqm	tqm	ADJ
ajrhss-504	102	38	)	)	PUNCT
ajrhss-504	102	39	is	be	AUX
ajrhss-504	102	40	a	a	DET
ajrhss-504	102	41	strategy	strategy	NOUN
ajrhss-504	102	42	for	for	ADP
ajrhss-504	102	43	management	management	NOUN
ajrhss-504	102	44	that	that	PRON
ajrhss-504	102	45	tries	try	VERB
ajrhss-504	102	46	to	to	PART
ajrhss-504	102	47	enhance	enhance	VERB
ajrhss-504	102	48	the	the	DET
ajrhss-504	102	49	total	total	ADJ
ajrhss-504	102	50	quality	quality	NOUN
ajrhss-504	102	51	of	of	ADP
ajrhss-504	102	52	a	a	DET
ajrhss-504	102	53	business	business	NOUN
ajrhss-504	102	54	's	's	PART
ajrhss-504	102	55	goods	good	NOUN
ajrhss-504	102	56	and	and	CCONJ
ajrhss-504	102	57	services	service	NOUN
ajrhss-504	102	58	by	by	ADP
ajrhss-504	102	59	integrating	integrate	VERB
ajrhss-504	102	60	all	all	PRON
ajrhss-504	102	61	of	of	ADP
ajrhss-504	102	62	the	the	DET
ajrhss-504	102	63	business	business	NOUN
ajrhss-504	102	64	's	's	PART
ajrhss-504	102	65	workers	worker	NOUN
ajrhss-504	102	66	in	in	ADP
ajrhss-504	102	67	the	the	DET
ajrhss-504	102	68	process	process	NOUN
ajrhss-504	102	69	of	of	ADP
ajrhss-504	102	70	quality	quality	NOUN
ajrhss-504	102	71	control	control	NOUN
ajrhss-504	102	72	.	.	PUNCT
ajrhss-504	103	1	tqm	tqm	PROPN
ajrhss-504	103	2	is	be	AUX
ajrhss-504	103	3	an	an	DET
ajrhss-504	103	4	abbreviation	abbreviation	NOUN
ajrhss-504	103	5	for	for	ADP
ajrhss-504	103	6	the	the	DET
ajrhss-504	103	7	phrase	phrase	NOUN
ajrhss-504	103	8	"	"	PUNCT
ajrhss-504	103	9	total	total	ADJ
ajrhss-504	103	10	quality	quality	NOUN
ajrhss-504	103	11	management	management	NOUN
ajrhss-504	103	12	.	.	PUNCT
ajrhss-504	103	13	"	"	PUNCT
ajrhss-504	104	1	it	it	PRON
ajrhss-504	104	2	is	be	AUX
ajrhss-504	104	3	a	a	DET
ajrhss-504	104	4	method	method	NOUN
ajrhss-504	104	5	that	that	PRON
ajrhss-504	104	6	is	be	AUX
ajrhss-504	104	7	centered	center	VERB
ajrhss-504	104	8	on	on	ADP
ajrhss-504	104	9	the	the	DET
ajrhss-504	104	10	client	client	NOUN
ajrhss-504	104	11	and	and	CCONJ
ajrhss-504	104	12	emphasizes	emphasize	VERB
ajrhss-504	104	13	continual	continual	ADJ
ajrhss-504	104	14	improvement	improvement	NOUN
ajrhss-504	104	15	,	,	PUNCT
ajrhss-504	104	16	staff	staff	NOUN
ajrhss-504	104	17	participation	participation	NOUN
ajrhss-504	104	18	,	,	PUNCT
ajrhss-504	104	19	and	and	CCONJ
ajrhss-504	104	20	leadership	leadership	NOUN
ajrhss-504	104	21	.	.	PUNCT
ajrhss-504	105	1	the	the	DET
ajrhss-504	105	2	objective	objective	NOUN
ajrhss-504	105	3	of	of	ADP
ajrhss-504	105	4	total	total	ADJ
ajrhss-504	105	5	quality	quality	NOUN
ajrhss-504	105	6	management	management	NOUN
ajrhss-504	105	7	(	(	PUNCT
ajrhss-504	105	8	tqm	tqm	ADJ
ajrhss-504	105	9	)	)	PUNCT
ajrhss-504	105	10	is	be	AUX
ajrhss-504	105	11	to	to	PART
ajrhss-504	105	12	find	find	VERB
ajrhss-504	105	13	and	and	CCONJ
ajrhss-504	105	14	remove	remove	VERB
ajrhss-504	105	15	the	the	DET
ajrhss-504	105	16	factors	factor	NOUN
ajrhss-504	105	17	that	that	PRON
ajrhss-504	105	18	contribute	contribute	VERB
ajrhss-504	105	19	to	to	ADP
ajrhss-504	105	20	mistakes	mistake	NOUN
ajrhss-504	105	21	and	and	CCONJ
ajrhss-504	105	22	flaws	flaw	NOUN
ajrhss-504	105	23	in	in	ADP
ajrhss-504	105	24	a	a	DET
ajrhss-504	105	25	business	business	NOUN
ajrhss-504	105	26	's	's	PART
ajrhss-504	105	27	operations	operation	NOUN
ajrhss-504	105	28	,	,	PUNCT
ajrhss-504	105	29	as	as	ADV
ajrhss-504	105	30	well	well	ADV
ajrhss-504	105	31	as	as	ADP
ajrhss-504	105	32	to	to	PART
ajrhss-504	105	33	sustainably	sustainably	ADV
ajrhss-504	105	34	enhance	enhance	VERB
ajrhss-504	105	35	the	the	DET
ajrhss-504	105	36	quality	quality	NOUN
ajrhss-504	105	37	of	of	ADP
ajrhss-504	105	38	the	the	DET
ajrhss-504	105	39	business	business	NOUN
ajrhss-504	105	40	's	's	PART
ajrhss-504	105	41	goods	good	NOUN
ajrhss-504	105	42	and	and	CCONJ
ajrhss-504	105	43	services	service	NOUN
ajrhss-504	105	44	.	.	PUNCT
ajrhss-504	106	1	to	to	PART
ajrhss-504	106	2	achieve	achieve	VERB
ajrhss-504	106	3	total	total	ADJ
ajrhss-504	106	4	quality	quality	NOUN
ajrhss-504	106	5	management	management	NOUN
ajrhss-504	106	6	(	(	PUNCT
ajrhss-504	106	7	tqm	tqm	PROPN
ajrhss-504	106	8	)	)	PUNCT
ajrhss-504	106	9	,	,	PUNCT
ajrhss-504	106	10	one	one	NUM
ajrhss-504	106	11	of	of	ADP
ajrhss-504	106	12	the	the	DET
ajrhss-504	106	13	most	most	ADV
ajrhss-504	106	14	important	important	ADJ
ajrhss-504	106	15	ideas	idea	NOUN
ajrhss-504	106	16	is	be	AUX
ajrhss-504	106	17	to	to	PART
ajrhss-504	106	18	make	make	VERB
ajrhss-504	106	19	quality	quality	NOUN
ajrhss-504	106	20	everyone	everyone	PRON
ajrhss-504	106	21	's	's	PART
ajrhss-504	106	22	responsibility	responsibility	NOUN
ajrhss-504	106	23	in	in	ADP
ajrhss-504	106	24	the	the	DET
ajrhss-504	106	25	business	business	NOUN
ajrhss-504	106	26	,	,	PUNCT
ajrhss-504	106	27	not	not	PART
ajrhss-504	106	28	simply	simply	ADV
ajrhss-504	106	29	the	the	DET
ajrhss-504	106	30	domain	domain	NOUN
ajrhss-504	106	31	of	of	ADP
ajrhss-504	106	32	the	the	DET
ajrhss-504	106	33	quality	quality	NOUN
ajrhss-504	106	34	assurance	assurance	NOUN
ajrhss-504	106	35	division	division	NOUN
ajrhss-504	106	36	.	.	PUNCT
ajrhss-504	107	1	ii.six	ii.six	PROPN
ajrhss-504	107	2	sigma	sigma	PROPN
ajrhss-504	107	3	is	be	AUX
ajrhss-504	107	4	an	an	DET
ajrhss-504	107	5	approach	approach	NOUN
ajrhss-504	107	6	to	to	ADP
ajrhss-504	107	7	quality	quality	NOUN
ajrhss-504	107	8	control	control	NOUN
ajrhss-504	107	9	that	that	PRON
ajrhss-504	107	10	is	be	AUX
ajrhss-504	107	11	data	data	NOUN
ajrhss-504	107	12	-	-	PUNCT
ajrhss-504	107	13	driven	drive	VERB
ajrhss-504	107	14	and	and	CCONJ
ajrhss-504	107	15	makes	make	VERB
ajrhss-504	107	16	use	use	NOUN
ajrhss-504	107	17	of	of	ADP
ajrhss-504	107	18	statistical	statistical	ADJ
ajrhss-504	107	19	techniques	technique	NOUN
ajrhss-504	107	20	to	to	PART
ajrhss-504	107	21	discover	discover	VERB
ajrhss-504	107	22	and	and	CCONJ
ajrhss-504	107	23	eradicate	eradicate	VERB
ajrhss-504	107	24	flaws	flaw	NOUN
ajrhss-504	107	25	in	in	ADP
ajrhss-504	107	26	a	a	DET
ajrhss-504	107	27	business	business	NOUN
ajrhss-504	107	28	's	's	PART
ajrhss-504	107	29	goods	good	NOUN
ajrhss-504	107	30	and	and	CCONJ
ajrhss-504	107	31	services	service	NOUN
ajrhss-504	107	32	.	.	PUNCT
ajrhss-504	108	1	six	six	NUM
ajrhss-504	108	2	sigma	sigma	NOUN
ajrhss-504	108	3	is	be	AUX
ajrhss-504	108	4	also	also	ADV
ajrhss-504	108	5	known	know	VERB
ajrhss-504	108	6	as	as	ADP
ajrhss-504	108	7	"	"	PUNCT
ajrhss-504	108	8	six	six	NUM
ajrhss-504	108	9	sigma	sigma	NOUN
ajrhss-504	108	10	.	.	PUNCT
ajrhss-504	108	11	"	"	PUNCT
ajrhss-504	109	1	it	it	PRON
ajrhss-504	109	2	is	be	AUX
ajrhss-504	109	3	a	a	DET
ajrhss-504	109	4	strategy	strategy	NOUN
ajrhss-504	109	5	that	that	PRON
ajrhss-504	109	6	focuses	focus	VERB
ajrhss-504	109	7	on	on	ADP
ajrhss-504	109	8	processes	process	NOUN
ajrhss-504	109	9	and	and	CCONJ
ajrhss-504	109	10	places	place	VERB
ajrhss-504	109	11	an	an	DET
ajrhss-504	109	12	emphasis	emphasis	NOUN
ajrhss-504	109	13	on	on	ADP
ajrhss-504	109	14	the	the	DET
ajrhss-504	109	15	significance	significance	NOUN
ajrhss-504	109	16	of	of	ADP
ajrhss-504	109	17	monitoring	monitoring	NOUN
ajrhss-504	109	18	and	and	CCONJ
ajrhss-504	109	19	improving	improve	VERB
ajrhss-504	109	20	processes	process	NOUN
ajrhss-504	109	21	to	to	PART
ajrhss-504	109	22	attain	attain	VERB
ajrhss-504	109	23	almost	almost	ADV
ajrhss-504	109	24	flawless	flawless	ADJ
ajrhss-504	109	25	quality	quality	NOUN
ajrhss-504	109	26	.	.	PUNCT
ajrhss-504	110	1	six	six	NUM
ajrhss-504	110	2	sigma	sigma	PROPN
ajrhss-504	110	3	is	be	AUX
ajrhss-504	110	4	a	a	DET
ajrhss-504	110	5	methodology	methodology	NOUN
ajrhss-504	110	6	that	that	PRON
ajrhss-504	110	7	seeks	seek	VERB
ajrhss-504	110	8	to	to	PART
ajrhss-504	110	9	discover	discover	VERB
ajrhss-504	110	10	and	and	CCONJ
ajrhss-504	110	11	eradicate	eradicate	VERB
ajrhss-504	110	12	the	the	DET
ajrhss-504	110	13	causes	cause	NOUN
ajrhss-504	110	14	of	of	ADP
ajrhss-504	110	15	a	a	DET
ajrhss-504	110	16	process	process	NOUN
ajrhss-504	110	17	's	's	PART
ajrhss-504	110	18	variability	variability	NOUN
ajrhss-504	110	19	by	by	ADP
ajrhss-504	110	20	using	use	VERB
ajrhss-504	110	21	a	a	DET
ajrhss-504	110	22	collection	collection	NOUN
ajrhss-504	110	23	of	of	ADP
ajrhss-504	110	24	tools	tool	NOUN
ajrhss-504	110	25	and	and	CCONJ
ajrhss-504	110	26	methods	method	NOUN
ajrhss-504	110	27	,	,	PUNCT
ajrhss-504	110	28	such	such	ADJ
ajrhss-504	110	29	as	as	ADP
ajrhss-504	110	30	statistical	statistical	ADJ
ajrhss-504	110	31	process	process	NOUN
ajrhss-504	110	32	control	control	NOUN
ajrhss-504	110	33	and	and	CCONJ
ajrhss-504	110	34	the	the	DET
ajrhss-504	110	35	design	design	NOUN
ajrhss-504	110	36	of	of	ADP
ajrhss-504	110	37	experiments	experiment	NOUN
ajrhss-504	110	38	.	.	PUNCT
ajrhss-504	111	1	the	the	DET
ajrhss-504	111	2	purpose	purpose	NOUN
ajrhss-504	111	3	of	of	ADP
ajrhss-504	111	4	the	the	DET
ajrhss-504	111	5	six	six	NUM
ajrhss-504	111	6	sigma	sigma	NOUN
ajrhss-504	111	7	methodology	methodology	NOUN
ajrhss-504	111	8	is	be	AUX
ajrhss-504	111	9	to	to	PART
ajrhss-504	111	10	reduce	reduce	VERB
ajrhss-504	111	11	the	the	DET
ajrhss-504	111	12	number	number	NOUN
ajrhss-504	111	13	of	of	ADP
ajrhss-504	111	14	faults	fault	NOUN
ajrhss-504	111	15	in	in	ADP
ajrhss-504	111	16	a	a	DET
ajrhss-504	111	17	process	process	NOUN
ajrhss-504	111	18	to	to	ADP
ajrhss-504	111	19	3.4	3.4	NUM
ajrhss-504	111	20	per	per	ADP
ajrhss-504	111	21	million	million	NUM
ajrhss-504	111	22	opportunities	opportunity	NOUN
ajrhss-504	111	23	.	.	PUNCT
ajrhss-504	112	1	iii.iso	iii.iso	NOUN
ajrhss-504	112	2	9000	9000	NUM
ajrhss-504	112	3	is	be	AUX
ajrhss-504	112	4	a	a	DET
ajrhss-504	112	5	collection	collection	NOUN
ajrhss-504	112	6	of	of	ADP
ajrhss-504	112	7	international	international	ADJ
ajrhss-504	112	8	standards	standard	NOUN
ajrhss-504	112	9	that	that	PRON
ajrhss-504	112	10	have	have	AUX
ajrhss-504	112	11	been	be	AUX
ajrhss-504	112	12	developed	develop	VERB
ajrhss-504	112	13	for	for	ADP
ajrhss-504	112	14	use	use	NOUN
ajrhss-504	112	15	in	in	ADP
ajrhss-504	112	16	quality	quality	NOUN
ajrhss-504	112	17	management	management	NOUN
ajrhss-504	112	18	systems	system	NOUN
ajrhss-504	112	19	.	.	PUNCT
ajrhss-504	113	1	it	it	PRON
ajrhss-504	113	2	offers	offer	VERB
ajrhss-504	113	3	a	a	DET
ajrhss-504	113	4	framework	framework	NOUN
ajrhss-504	113	5	that	that	PRON
ajrhss-504	113	6	may	may	AUX
ajrhss-504	113	7	be	be	AUX
ajrhss-504	113	8	used	use	VERB
ajrhss-504	113	9	by	by	ADP
ajrhss-504	113	10	a	a	DET
ajrhss-504	113	11	corporation	corporation	NOUN
ajrhss-504	113	12	to	to	PART
ajrhss-504	113	13	design	design	VERB
ajrhss-504	113	14	and	and	CCONJ
ajrhss-504	113	15	put	put	VERB
ajrhss-504	113	16	into	into	ADP
ajrhss-504	113	17	practice	practice	NOUN
ajrhss-504	113	18	processes	process	NOUN
ajrhss-504	113	19	and	and	CCONJ
ajrhss-504	113	20	procedures	procedure	NOUN
ajrhss-504	113	21	for	for	ADP
ajrhss-504	113	22	quality	quality	NOUN
ajrhss-504	113	23	control	control	NOUN
ajrhss-504	113	24	,	,	PUNCT
ajrhss-504	113	25	as	as	ADV
ajrhss-504	113	26	well	well	ADV
ajrhss-504	113	27	as	as	ADP
ajrhss-504	113	28	to	to	PART
ajrhss-504	113	29	be	be	AUX
ajrhss-504	113	30	recognized	recognize	VERB
ajrhss-504	113	31	as	as	ADP
ajrhss-504	113	32	achieving	achieve	VERB
ajrhss-504	113	33	these	these	DET
ajrhss-504	113	34	requirements	requirement	NOUN
ajrhss-504	113	35	.	.	PUNCT
ajrhss-504	114	1	the	the	DET
ajrhss-504	114	2	iso	iso	PROPN
ajrhss-504	114	3	9000	9000	NUM
ajrhss-504	114	4	standard	standard	NOUN
ajrhss-504	114	5	is	be	AUX
ajrhss-504	114	6	based	base	VERB
ajrhss-504	114	7	on	on	ADP
ajrhss-504	114	8	a	a	DET
ajrhss-504	114	9	process	process	NOUN
ajrhss-504	114	10	perspective	perspective	NOUN
ajrhss-504	114	11	,	,	PUNCT
ajrhss-504	114	12	in	in	ADP
ajrhss-504	114	13	which	which	PRON
ajrhss-504	114	14	the	the	DET
ajrhss-504	114	15	quality	quality	NOUN
ajrhss-504	114	16	management	management	NOUN
ajrhss-504	114	17	system	system	NOUN
ajrhss-504	114	18	of	of	ADP
ajrhss-504	114	19	a	a	DET
ajrhss-504	114	20	corporation	corporation	NOUN
ajrhss-504	114	21	is	be	AUX
ajrhss-504	114	22	considered	consider	VERB
ajrhss-504	114	23	a	a	DET
ajrhss-504	114	24	collection	collection	NOUN
ajrhss-504	114	25	of	of	ADP
ajrhss-504	114	26	processes	process	NOUN
ajrhss-504	114	27	that	that	PRON
ajrhss-504	114	28	are	be	AUX
ajrhss-504	114	29	interconnected	interconnect	VERB
ajrhss-504	114	30	with	with	ADP
ajrhss-504	114	31	one	one	NUM
ajrhss-504	114	32	another	another	DET
ajrhss-504	114	33	.	.	PUNCT
ajrhss-504	115	1	a	a	DET
ajrhss-504	115	2	corporation	corporation	NOUN
ajrhss-504	115	3	must	must	AUX
ajrhss-504	115	4	determine	determine	VERB
ajrhss-504	115	5	its	its	PRON
ajrhss-504	115	6	processes	process	NOUN
ajrhss-504	115	7	,	,	PUNCT
ajrhss-504	115	8	record	record	VERB
ajrhss-504	115	9	them	they	PRON
ajrhss-504	115	10	,	,	PUNCT
ajrhss-504	115	11	and	and	CCONJ
ajrhss-504	115	12	then	then	ADV
ajrhss-504	115	13	define	define	VERB
ajrhss-504	115	14	quality	quality	NOUN
ajrhss-504	115	15	targets	target	NOUN
ajrhss-504	115	16	and	and	CCONJ
ajrhss-504	115	17	performance	performance	NOUN
ajrhss-504	115	18	indicators	indicator	NOUN
ajrhss-504	115	19	.	.	PUNCT
ajrhss-504	116	1	iv.the	iv.the	DET
ajrhss-504	116	2	14	14	NUM
ajrhss-504	116	3	points	point	NOUN
ajrhss-504	116	4	of	of	ADP
ajrhss-504	116	5	deming	deming	NOUN
ajrhss-504	116	6	:	:	PUNCT
ajrhss-504	116	7	these	these	DET
ajrhss-504	116	8	14	14	NUM
ajrhss-504	116	9	ideas	idea	NOUN
ajrhss-504	116	10	,	,	PUNCT
ajrhss-504	116	11	which	which	PRON
ajrhss-504	116	12	were	be	AUX
ajrhss-504	116	13	developed	develop	VERB
ajrhss-504	116	14	by	by	ADP
ajrhss-504	116	15	w.	w.	PROPN
ajrhss-504	116	16	edwards	edwards	PROPN
ajrhss-504	116	17	deming	deming	PROPN
ajrhss-504	116	18	,	,	PUNCT
ajrhss-504	116	19	provide	provide	VERB
ajrhss-504	116	20	a	a	DET
ajrhss-504	116	21	framework	framework	NOUN
ajrhss-504	116	22	for	for	ADP
ajrhss-504	116	23	enhancing	enhance	VERB
ajrhss-504	116	24	quality	quality	NOUN
ajrhss-504	116	25	by	by	ADP
ajrhss-504	116	26	emphasizing	emphasize	VERB
ajrhss-504	116	27	leadership	leadership	NOUN
ajrhss-504	116	28	,	,	PUNCT
ajrhss-504	116	29	employee	employee	NOUN
ajrhss-504	116	30	interaction	interaction	NOUN
ajrhss-504	116	31	,	,	PUNCT
ajrhss-504	116	32	and	and	CCONJ
ajrhss-504	116	33	the	the	DET
ajrhss-504	116	34	pursuit	pursuit	NOUN
ajrhss-504	116	35	of	of	ADP
ajrhss-504	116	36	continuous	continuous	ADJ
ajrhss-504	116	37	improvement	improvement	NOUN
ajrhss-504	116	38	.	.	PUNCT
ajrhss-504	117	1	the	the	DET
ajrhss-504	117	2	14	14	NUM
ajrhss-504	117	3	points	point	NOUN
ajrhss-504	117	4	include	include	VERB
ajrhss-504	117	5	guiding	guide	VERB
ajrhss-504	117	6	ideas	idea	NOUN
ajrhss-504	117	7	such	such	ADJ
ajrhss-504	117	8	as	as	ADP
ajrhss-504	117	9	establishing	establish	VERB
ajrhss-504	117	10	a	a	DET
ajrhss-504	117	11	consistent	consistent	ADJ
ajrhss-504	117	12	purpose	purpose	NOUN
ajrhss-504	117	13	for	for	ADP
ajrhss-504	117	14	one	one	NOUN
ajrhss-504	117	15	's	's	PART
ajrhss-504	117	16	job	job	NOUN
ajrhss-504	117	17	,	,	PUNCT
ajrhss-504	117	18	adopting	adopt	VERB
ajrhss-504	117	19	a	a	DET
ajrhss-504	117	20	new	new	ADJ
ajrhss-504	117	21	mindset	mindset	NOUN
ajrhss-504	117	22	,	,	PUNCT
ajrhss-504	117	23	and	and	CCONJ
ajrhss-504	117	24	doing	do	VERB
ajrhss-504	117	25	away	away	ADV
ajrhss-504	117	26	with	with	ADP
ajrhss-504	117	27	fear	fear	NOUN
ajrhss-504	117	28	at	at	ADP
ajrhss-504	117	29	one	one	PRON
ajrhss-504	117	30	's	's	PART
ajrhss-504	117	31	place	place	NOUN
ajrhss-504	117	32	of	of	ADP
ajrhss-504	117	33	employment	employment	NOUN
ajrhss-504	117	34	.	.	PUNCT
ajrhss-504	118	1	the	the	DET
ajrhss-504	118	2	methodology	methodology	NOUN
ajrhss-504	118	3	developed	develop	VERB
ajrhss-504	118	4	by	by	ADP
ajrhss-504	118	5	deming	deming	PROPN
ajrhss-504	118	6	places	place	NOUN
ajrhss-504	118	7	a	a	DET
ajrhss-504	118	8	strong	strong	ADJ
ajrhss-504	118	9	emphasis	emphasis	NOUN
ajrhss-504	118	10	on	on	ADP
ajrhss-504	118	11	the	the	DET
ajrhss-504	118	12	roles	role	NOUN
ajrhss-504	118	13	of	of	ADP
ajrhss-504	118	14	leadership	leadership	NOUN
ajrhss-504	118	15	and	and	CCONJ
ajrhss-504	118	16	management	management	NOUN
ajrhss-504	118	17	in	in	ADP
ajrhss-504	118	18	the	the	DET
ajrhss-504	118	19	process	process	NOUN
ajrhss-504	118	20	of	of	ADP
ajrhss-504	118	21	establishing	establish	VERB
ajrhss-504	118	22	a	a	DET
ajrhss-504	118	23	culture	culture	NOUN
ajrhss-504	118	24	that	that	PRON
ajrhss-504	118	25	values	value	VERB
ajrhss-504	118	26	quality	quality	NOUN
ajrhss-504	118	27	and	and	CCONJ
ajrhss-504	118	28	strives	strive	VERB
ajrhss-504	118	29	for	for	ADP
ajrhss-504	118	30	ongoing	ongoing	ADJ
ajrhss-504	118	31	improvement	improvement	NOUN
ajrhss-504	118	32	.	.	PUNCT
ajrhss-504	119	1	american	american	ADJ
ajrhss-504	119	2	journal	journal	PROPN
ajrhss-504	119	3	of	of	ADP
ajrhss-504	119	4	research	research	NOUN
ajrhss-504	119	5	in	in	ADP
ajrhss-504	119	6	humanities	humanity	NOUN
ajrhss-504	119	7	and	and	CCONJ
ajrhss-504	119	8	social	social	ADJ
ajrhss-504	119	9	sciences	science	NOUN
ajrhss-504	119	10	volume	volume	NOUN
ajrhss-504	119	11	9	9	NUM
ajrhss-504	119	12	,	,	PUNCT
ajrhss-504	119	13	feb	feb	PROPN
ajrhss-504	119	14	.	.	PROPN
ajrhss-504	119	15	,	,	PUNCT
ajrhss-504	119	16	2023	2023	NUM
ajrhss-504	119	17	p	p	NOUN
ajrhss-504	119	18	a	a	DET
ajrhss-504	119	19	g	g	NOUN
ajrhss-504	119	20	e	e	NOUN
ajrhss-504	119	21	|	|	NOUN
ajrhss-504	119	22	124	124	NUM
ajrhss-504	119	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	119	24	v.lean	v.lean	ADJ
ajrhss-504	119	25	manufacturing	manufacturing	NOUN
ajrhss-504	119	26	is	be	AUX
ajrhss-504	119	27	a	a	DET
ajrhss-504	119	28	production	production	NOUN
ajrhss-504	119	29	philosophy	philosophy	NOUN
ajrhss-504	119	30	that	that	PRON
ajrhss-504	119	31	emphasizes	emphasize	VERB
ajrhss-504	119	32	the	the	DET
ajrhss-504	119	33	removal	removal	NOUN
ajrhss-504	119	34	of	of	ADP
ajrhss-504	119	35	waste	waste	NOUN
ajrhss-504	119	36	and	and	CCONJ
ajrhss-504	119	37	inefficiencies	inefficiency	NOUN
ajrhss-504	119	38	in	in	ADP
ajrhss-504	119	39	a	a	DET
ajrhss-504	119	40	business	business	NOUN
ajrhss-504	119	41	's	's	PART
ajrhss-504	119	42	operations	operation	NOUN
ajrhss-504	119	43	.	.	PUNCT
ajrhss-504	120	1	lean	lean	ADJ
ajrhss-504	120	2	manufacturing	manufacturing	NOUN
ajrhss-504	120	3	is	be	AUX
ajrhss-504	120	4	also	also	ADV
ajrhss-504	120	5	known	know	VERB
ajrhss-504	120	6	as	as	ADP
ajrhss-504	120	7	just	just	ADV
ajrhss-504	120	8	-	-	PUNCT
ajrhss-504	120	9	in	in	ADP
ajrhss-504	120	10	-	-	PUNCT
ajrhss-504	120	11	time	time	NOUN
ajrhss-504	120	12	manufacturing	manufacturing	NOUN
ajrhss-504	120	13	.	.	PUNCT
ajrhss-504	121	1	it	it	PRON
ajrhss-504	121	2	is	be	AUX
ajrhss-504	121	3	a	a	DET
ajrhss-504	121	4	method	method	NOUN
ajrhss-504	121	5	that	that	PRON
ajrhss-504	121	6	is	be	AUX
ajrhss-504	121	7	centered	center	VERB
ajrhss-504	121	8	on	on	ADP
ajrhss-504	121	9	the	the	DET
ajrhss-504	121	10	process	process	NOUN
ajrhss-504	121	11	,	,	PUNCT
ajrhss-504	121	12	and	and	CCONJ
ajrhss-504	121	13	its	its	PRON
ajrhss-504	121	14	goal	goal	NOUN
ajrhss-504	121	15	is	be	AUX
ajrhss-504	121	16	to	to	PART
ajrhss-504	121	17	enhance	enhance	VERB
ajrhss-504	121	18	quality	quality	NOUN
ajrhss-504	121	19	by	by	ADP
ajrhss-504	121	20	lowering	lower	VERB
ajrhss-504	121	21	the	the	DET
ajrhss-504	121	22	number	number	NOUN
ajrhss-504	121	23	of	of	ADP
ajrhss-504	121	24	defects	defect	NOUN
ajrhss-504	121	25	,	,	PUNCT
ajrhss-504	121	26	as	as	ADV
ajrhss-504	121	27	well	well	ADV
ajrhss-504	121	28	as	as	ADP
ajrhss-504	121	29	lead	lead	VERB
ajrhss-504	121	30	time	time	NOUN
ajrhss-504	121	31	and	and	CCONJ
ajrhss-504	121	32	inventory	inventory	NOUN
ajrhss-504	121	33	levels	level	NOUN
ajrhss-504	121	34	.	.	PUNCT
ajrhss-504	122	1	the	the	DET
ajrhss-504	122	2	objective	objective	NOUN
ajrhss-504	122	3	of	of	ADP
ajrhss-504	122	4	lean	lean	ADJ
ajrhss-504	122	5	manufacturing	manufacturing	NOUN
ajrhss-504	122	6	is	be	AUX
ajrhss-504	122	7	to	to	PART
ajrhss-504	122	8	generate	generate	VERB
ajrhss-504	122	9	a	a	DET
ajrhss-504	122	10	flow	flow	NOUN
ajrhss-504	122	11	of	of	ADP
ajrhss-504	122	12	materials	material	NOUN
ajrhss-504	122	13	and	and	CCONJ
ajrhss-504	122	14	information	information	NOUN
ajrhss-504	122	15	that	that	PRON
ajrhss-504	122	16	is	be	AUX
ajrhss-504	122	17	both	both	PRON
ajrhss-504	122	18	smooth	smooth	ADJ
ajrhss-504	122	19	and	and	CCONJ
ajrhss-504	122	20	efficient	efficient	ADJ
ajrhss-504	122	21	as	as	SCONJ
ajrhss-504	122	22	it	it	PRON
ajrhss-504	122	23	moves	move	VERB
ajrhss-504	122	24	through	through	ADP
ajrhss-504	122	25	the	the	DET
ajrhss-504	122	26	operations	operation	NOUN
ajrhss-504	122	27	of	of	ADP
ajrhss-504	122	28	a	a	DET
ajrhss-504	122	29	firm	firm	NOUN
ajrhss-504	122	30	.	.	PUNCT
ajrhss-504	123	1	vi.the	vi.the	DET
ajrhss-504	123	2	malcolm	malcolm	PROPN
ajrhss-504	123	3	baldrige	baldrige	PROPN
ajrhss-504	123	4	national	national	PROPN
ajrhss-504	123	5	quality	quality	PROPN
ajrhss-504	123	6	award	award	NOUN
ajrhss-504	123	7	,	,	PUNCT
ajrhss-504	123	8	often	often	ADV
ajrhss-504	123	9	known	know	VERB
ajrhss-504	123	10	as	as	ADP
ajrhss-504	123	11	the	the	DET
ajrhss-504	123	12	mbnqa	mbnqa	NOUN
ajrhss-504	123	13	,	,	PUNCT
ajrhss-504	123	14	is	be	AUX
ajrhss-504	123	15	a	a	DET
ajrhss-504	123	16	recognition	recognition	NOUN
ajrhss-504	123	17	handed	hand	VERB
ajrhss-504	123	18	out	out	ADP
ajrhss-504	123	19	in	in	ADP
ajrhss-504	123	20	the	the	DET
ajrhss-504	123	21	united	united	PROPN
ajrhss-504	123	22	states	states	PROPN
ajrhss-504	123	23	to	to	ADP
ajrhss-504	123	24	businesses	business	NOUN
ajrhss-504	123	25	and	and	CCONJ
ajrhss-504	123	26	organizations	organization	NOUN
ajrhss-504	123	27	that	that	PRON
ajrhss-504	123	28	have	have	AUX
ajrhss-504	123	29	shown	show	VERB
ajrhss-504	123	30	exceptional	exceptional	ADJ
ajrhss-504	123	31	quality	quality	NOUN
ajrhss-504	123	32	management	management	NOUN
ajrhss-504	123	33	and	and	CCONJ
ajrhss-504	123	34	performance	performance	NOUN
ajrhss-504	123	35	.	.	PUNCT
ajrhss-504	124	1	the	the	DET
ajrhss-504	124	2	mbnqa	mbnqa	NOUN
ajrhss-504	124	3	criteria	criterion	NOUN
ajrhss-504	124	4	concentrate	concentrate	VERB
ajrhss-504	124	5	on	on	ADP
ajrhss-504	124	6	leadership	leadership	NOUN
ajrhss-504	124	7	,	,	PUNCT
ajrhss-504	124	8	strategic	strategic	ADJ
ajrhss-504	124	9	planning	planning	NOUN
ajrhss-504	124	10	,	,	PUNCT
ajrhss-504	124	11	customer	customer	NOUN
ajrhss-504	124	12	and	and	CCONJ
ajrhss-504	124	13	market	market	NOUN
ajrhss-504	124	14	focus	focus	NOUN
ajrhss-504	124	15	,	,	PUNCT
ajrhss-504	124	16	measurement	measurement	NOUN
ajrhss-504	124	17	,	,	PUNCT
ajrhss-504	124	18	analysis	analysis	NOUN
ajrhss-504	124	19	and	and	CCONJ
ajrhss-504	124	20	knowledge	knowledge	NOUN
ajrhss-504	124	21	management	management	NOUN
ajrhss-504	124	22	,	,	PUNCT
ajrhss-504	124	23	workforce	workforce	NOUN
ajrhss-504	124	24	focus	focus	NOUN
ajrhss-504	124	25	,	,	PUNCT
ajrhss-504	124	26	process	process	NOUN
ajrhss-504	124	27	management	management	NOUN
ajrhss-504	124	28	,	,	PUNCT
ajrhss-504	124	29	and	and	CCONJ
ajrhss-504	124	30	outcomes	outcome	NOUN
ajrhss-504	124	31	.	.	PUNCT
ajrhss-504	125	1	these	these	DET
ajrhss-504	125	2	criteria	criterion	NOUN
ajrhss-504	125	3	are	be	AUX
ajrhss-504	125	4	used	use	VERB
ajrhss-504	125	5	to	to	PART
ajrhss-504	125	6	assess	assess	VERB
ajrhss-504	125	7	the	the	DET
ajrhss-504	125	8	success	success	NOUN
ajrhss-504	125	9	of	of	ADP
ajrhss-504	125	10	an	an	DET
ajrhss-504	125	11	organization	organization	NOUN
ajrhss-504	125	12	.	.	PUNCT
ajrhss-504	126	1	the	the	DET
ajrhss-504	126	2	baldrige	baldrige	PROPN
ajrhss-504	126	3	performance	performance	NOUN
ajrhss-504	126	4	excellence	excellence	NOUN
ajrhss-504	126	5	program	program	NOUN
ajrhss-504	126	6	serves	serve	VERB
ajrhss-504	126	7	as	as	ADP
ajrhss-504	126	8	the	the	DET
ajrhss-504	126	9	foundation	foundation	NOUN
ajrhss-504	126	10	for	for	ADP
ajrhss-504	126	11	these	these	DET
ajrhss-504	126	12	criteria	criterion	NOUN
ajrhss-504	126	13	.	.	PUNCT
ajrhss-504	127	1	this	this	DET
ajrhss-504	127	2	program	program	NOUN
ajrhss-504	127	3	offers	offer	VERB
ajrhss-504	127	4	a	a	DET
ajrhss-504	127	5	framework	framework	NOUN
ajrhss-504	127	6	that	that	PRON
ajrhss-504	127	7	businesses	business	NOUN
ajrhss-504	127	8	may	may	AUX
ajrhss-504	127	9	use	use	VERB
ajrhss-504	127	10	to	to	PART
ajrhss-504	127	11	enhance	enhance	VERB
ajrhss-504	127	12	their	their	PRON
ajrhss-504	127	13	performance	performance	NOUN
ajrhss-504	127	14	and	and	CCONJ
ajrhss-504	127	15	achieve	achieve	VERB
ajrhss-504	127	16	excellence	excellence	NOUN
ajrhss-504	127	17	in	in	ADP
ajrhss-504	127	18	a	a	DET
ajrhss-504	127	19	variety	variety	NOUN
ajrhss-504	127	20	of	of	ADP
ajrhss-504	127	21	areas	area	NOUN
ajrhss-504	127	22	,	,	PUNCT
ajrhss-504	127	23	including	include	VERB
ajrhss-504	127	24	leadership	leadership	NOUN
ajrhss-504	127	25	,	,	PUNCT
ajrhss-504	127	26	strategy	strategy	NOUN
ajrhss-504	127	27	,	,	PUNCT
ajrhss-504	127	28	and	and	CCONJ
ajrhss-504	127	29	the	the	DET
ajrhss-504	127	30	emphasis	emphasis	NOUN
ajrhss-504	127	31	on	on	ADP
ajrhss-504	127	32	the	the	DET
ajrhss-504	127	33	customer	customer	NOUN
ajrhss-504	127	34	.	.	PUNCT
ajrhss-504	128	1	the	the	DET
ajrhss-504	128	2	many	many	ADJ
ajrhss-504	128	3	theories	theory	NOUN
ajrhss-504	128	4	of	of	ADP
ajrhss-504	128	5	quality	quality	NOUN
ajrhss-504	128	6	control	control	NOUN
ajrhss-504	128	7	in	in	ADP
ajrhss-504	128	8	business	business	NOUN
ajrhss-504	128	9	each	each	PRON
ajrhss-504	128	10	take	take	VERB
ajrhss-504	128	11	a	a	DET
ajrhss-504	128	12	somewhat	somewhat	ADV
ajrhss-504	128	13	different	different	ADJ
ajrhss-504	128	14	approach	approach	NOUN
ajrhss-504	128	15	,	,	PUNCT
ajrhss-504	128	16	but	but	CCONJ
ajrhss-504	128	17	they	they	PRON
ajrhss-504	128	18	all	all	PRON
ajrhss-504	128	19	work	work	VERB
ajrhss-504	128	20	toward	toward	ADP
ajrhss-504	128	21	the	the	DET
ajrhss-504	128	22	same	same	ADJ
ajrhss-504	128	23	end	end	NOUN
ajrhss-504	128	24	goal	goal	NOUN
ajrhss-504	128	25	:	:	PUNCT
ajrhss-504	128	26	enhancing	enhance	VERB
ajrhss-504	128	27	the	the	DET
ajrhss-504	128	28	standard	standard	NOUN
ajrhss-504	128	29	of	of	ADP
ajrhss-504	128	30	goods	good	NOUN
ajrhss-504	128	31	and	and	CCONJ
ajrhss-504	128	32	services	service	NOUN
ajrhss-504	128	33	offered	offer	VERB
ajrhss-504	128	34	to	to	ADP
ajrhss-504	128	35	consumers	consumer	NOUN
ajrhss-504	128	36	while	while	SCONJ
ajrhss-504	128	37	simultaneously	simultaneously	ADV
ajrhss-504	128	38	expanding	expand	VERB
ajrhss-504	128	39	their	their	PRON
ajrhss-504	128	40	level	level	NOUN
ajrhss-504	128	41	of	of	ADP
ajrhss-504	128	42	contentment	contentment	NOUN
ajrhss-504	128	43	.	.	PUNCT
ajrhss-504	129	1	businesses	business	NOUN
ajrhss-504	129	2	can	can	AUX
ajrhss-504	129	3	choose	choose	VERB
ajrhss-504	129	4	which	which	DET
ajrhss-504	129	5	solution	solution	NOUN
ajrhss-504	129	6	is	be	AUX
ajrhss-504	129	7	the	the	DET
ajrhss-504	129	8	most	most	ADV
ajrhss-504	129	9	suitable	suitable	ADJ
ajrhss-504	129	10	for	for	ADP
ajrhss-504	129	11	their	their	PRON
ajrhss-504	129	12	requirements	requirement	NOUN
ajrhss-504	129	13	and	and	CCONJ
ajrhss-504	129	14	resources	resource	NOUN
ajrhss-504	129	15	,	,	PUNCT
ajrhss-504	129	16	and	and	CCONJ
ajrhss-504	129	17	then	then	ADV
ajrhss-504	129	18	put	put	VERB
ajrhss-504	129	19	that	that	DET
ajrhss-504	129	20	solution	solution	NOUN
ajrhss-504	129	21	into	into	ADP
ajrhss-504	129	22	action	action	NOUN
ajrhss-504	129	23	to	to	PART
ajrhss-504	129	24	accomplish	accomplish	VERB
ajrhss-504	129	25	the	the	DET
ajrhss-504	129	26	outcomes	outcome	NOUN
ajrhss-504	129	27	they	they	PRON
ajrhss-504	129	28	want	want	VERB
ajrhss-504	129	29	.	.	PUNCT
ajrhss-504	130	1	impact	impact	NOUN
ajrhss-504	130	2	of	of	ADP
ajrhss-504	130	3	total	total	ADJ
ajrhss-504	130	4	quality	quality	NOUN
ajrhss-504	130	5	management	management	NOUN
ajrhss-504	130	6	on	on	ADP
ajrhss-504	130	7	performance	performance	NOUN
ajrhss-504	130	8	of	of	ADP
ajrhss-504	130	9	service	service	NOUN
ajrhss-504	130	10	organizations	organization	NOUN
ajrhss-504	130	11	total	total	VERB
ajrhss-504	130	12	quality	quality	NOUN
ajrhss-504	130	13	management	management	NOUN
ajrhss-504	130	14	,	,	PUNCT
ajrhss-504	130	15	often	often	ADV
ajrhss-504	130	16	known	know	VERB
ajrhss-504	130	17	as	as	ADP
ajrhss-504	130	18	tqm	tqm	ADJ
ajrhss-504	130	19	,	,	PUNCT
ajrhss-504	130	20	is	be	AUX
ajrhss-504	130	21	a	a	DET
ajrhss-504	130	22	method	method	NOUN
ajrhss-504	130	23	of	of	ADP
ajrhss-504	130	24	management	management	NOUN
ajrhss-504	130	25	that	that	PRON
ajrhss-504	130	26	tries	try	VERB
ajrhss-504	130	27	to	to	PART
ajrhss-504	130	28	enhance	enhance	VERB
ajrhss-504	130	29	the	the	DET
ajrhss-504	130	30	quality	quality	NOUN
ajrhss-504	130	31	of	of	ADP
ajrhss-504	130	32	goods	good	NOUN
ajrhss-504	130	33	and	and	CCONJ
ajrhss-504	130	34	services	service	NOUN
ajrhss-504	130	35	by	by	ADP
ajrhss-504	130	36	integrating	integrate	VERB
ajrhss-504	130	37	all	all	DET
ajrhss-504	130	38	workers	worker	NOUN
ajrhss-504	130	39	in	in	ADP
ajrhss-504	130	40	a	a	DET
ajrhss-504	130	41	process	process	NOUN
ajrhss-504	130	42	of	of	ADP
ajrhss-504	130	43	continuous	continuous	ADJ
ajrhss-504	130	44	improvement	improvement	NOUN
ajrhss-504	130	45	.	.	PUNCT
ajrhss-504	131	1	this	this	DET
ajrhss-504	131	2	method	method	NOUN
ajrhss-504	131	3	was	be	AUX
ajrhss-504	131	4	developed	develop	VERB
ajrhss-504	131	5	by	by	ADP
ajrhss-504	131	6	deming	deming	PROPN
ajrhss-504	131	7	in	in	ADP
ajrhss-504	131	8	the	the	DET
ajrhss-504	131	9	1960s	1960	NOUN
ajrhss-504	131	10	(	(	PUNCT
ajrhss-504	131	11	alamri	alamri	PROPN
ajrhss-504	131	12	et	et	PROPN
ajrhss-504	131	13	al	al	PROPN
ajrhss-504	131	14	.	.	PROPN
ajrhss-504	131	15	,	,	PUNCT
ajrhss-504	131	16	2014	2014	NUM
ajrhss-504	131	17	)	)	PUNCT
ajrhss-504	131	18	.	.	PUNCT
ajrhss-504	132	1	tqm	tqm	PROPN
ajrhss-504	132	2	has	have	VERB
ajrhss-504	132	3	the	the	DET
ajrhss-504	132	4	potential	potential	NOUN
ajrhss-504	132	5	to	to	PART
ajrhss-504	132	6	significantly	significantly	ADV
ajrhss-504	132	7	influence	influence	VERB
ajrhss-504	132	8	the	the	DET
ajrhss-504	132	9	performance	performance	NOUN
ajrhss-504	132	10	of	of	ADP
ajrhss-504	132	11	service	service	NOUN
ajrhss-504	132	12	firm	firm	NOUN
ajrhss-504	132	13	in	in	ADP
ajrhss-504	132	14	many	many	ADJ
ajrhss-504	132	15	different	different	ADJ
ajrhss-504	132	16	ways	way	NOUN
ajrhss-504	132	17	.	.	PUNCT
ajrhss-504	133	1	tqm	tqm	PROPN
ajrhss-504	133	2	is	be	AUX
ajrhss-504	133	3	focused	focus	VERB
ajrhss-504	133	4	on	on	ADP
ajrhss-504	133	5	meeting	meet	VERB
ajrhss-504	133	6	and	and	CCONJ
ajrhss-504	133	7	surpassing	surpass	VERB
ajrhss-504	133	8	the	the	DET
ajrhss-504	133	9	demands	demand	NOUN
ajrhss-504	133	10	and	and	CCONJ
ajrhss-504	133	11	expectations	expectation	NOUN
ajrhss-504	133	12	of	of	ADP
ajrhss-504	133	13	customers	customer	NOUN
ajrhss-504	133	14	,	,	PUNCT
ajrhss-504	133	15	which	which	PRON
ajrhss-504	133	16	leads	lead	VERB
ajrhss-504	133	17	to	to	ADP
ajrhss-504	133	18	increased	increase	VERB
ajrhss-504	133	19	customer	customer	NOUN
ajrhss-504	133	20	satisfaction	satisfaction	NOUN
ajrhss-504	133	21	.	.	PUNCT
ajrhss-504	134	1	service	service	NOUN
ajrhss-504	134	2	providers	provider	NOUN
ajrhss-504	134	3	may	may	AUX
ajrhss-504	134	4	better	well	ADV
ajrhss-504	134	5	recognize	recognize	VERB
ajrhss-504	134	6	and	and	CCONJ
ajrhss-504	134	7	fulfill	fulfill	VERB
ajrhss-504	134	8	the	the	DET
ajrhss-504	134	9	needs	need	NOUN
ajrhss-504	134	10	of	of	ADP
ajrhss-504	134	11	their	their	PRON
ajrhss-504	134	12	customers	customer	NOUN
ajrhss-504	134	13	and	and	CCONJ
ajrhss-504	134	14	,	,	PUNCT
ajrhss-504	134	15	as	as	ADP
ajrhss-504	134	16	a	a	DET
ajrhss-504	134	17	result	result	NOUN
ajrhss-504	134	18	,	,	PUNCT
ajrhss-504	134	19	boost	boost	VERB
ajrhss-504	134	20	their	their	PRON
ajrhss-504	134	21	level	level	NOUN
ajrhss-504	134	22	of	of	ADP
ajrhss-504	134	23	satisfaction	satisfaction	NOUN
ajrhss-504	134	24	by	by	ADP
ajrhss-504	134	25	inviting	invite	VERB
ajrhss-504	134	26	consumers	consumer	NOUN
ajrhss-504	134	27	to	to	PART
ajrhss-504	134	28	participate	participate	VERB
ajrhss-504	134	29	in	in	ADP
ajrhss-504	134	30	the	the	DET
ajrhss-504	134	31	process	process	NOUN
ajrhss-504	134	32	of	of	ADP
ajrhss-504	134	33	quality	quality	NOUN
ajrhss-504	134	34	development	development	NOUN
ajrhss-504	134	35	.	.	PUNCT
ajrhss-504	135	1	tqm	tqm	PROPN
ajrhss-504	135	2	emphasizes	emphasize	VERB
ajrhss-504	135	3	the	the	DET
ajrhss-504	135	4	use	use	NOUN
ajrhss-504	135	5	of	of	ADP
ajrhss-504	135	6	data	datum	NOUN
ajrhss-504	135	7	and	and	CCONJ
ajrhss-504	135	8	process	process	NOUN
ajrhss-504	135	9	analysis	analysis	NOUN
ajrhss-504	135	10	to	to	PART
ajrhss-504	135	11	discover	discover	VERB
ajrhss-504	135	12	and	and	CCONJ
ajrhss-504	135	13	get	get	AUX
ajrhss-504	135	14	rid	rid	VERB
ajrhss-504	135	15	of	of	ADP
ajrhss-504	135	16	waste	waste	NOUN
ajrhss-504	135	17	and	and	CCONJ
ajrhss-504	135	18	inefficiencies	inefficiency	NOUN
ajrhss-504	135	19	,	,	PUNCT
ajrhss-504	135	20	which	which	PRON
ajrhss-504	135	21	leads	lead	VERB
ajrhss-504	135	22	to	to	ADP
ajrhss-504	135	23	an	an	DET
ajrhss-504	135	24	improvement	improvement	NOUN
ajrhss-504	135	25	in	in	ADP
ajrhss-504	135	26	efficiency	efficiency	NOUN
ajrhss-504	135	27	.	.	PUNCT
ajrhss-504	136	1	service	service	NOUN
ajrhss-504	136	2	firm	firm	NOUN
ajrhss-504	136	3	may	may	AUX
ajrhss-504	136	4	enhance	enhance	VERB
ajrhss-504	136	5	their	their	PRON
ajrhss-504	136	6	efficiency	efficiency	NOUN
ajrhss-504	136	7	and	and	CCONJ
ajrhss-504	136	8	lower	lower	VERB
ajrhss-504	136	9	their	their	PRON
ajrhss-504	136	10	expenses	expense	NOUN
ajrhss-504	136	11	by	by	ADP
ajrhss-504	136	12	optimizing	optimize	VERB
ajrhss-504	136	13	their	their	PRON
ajrhss-504	136	14	operations	operation	NOUN
ajrhss-504	136	15	and	and	CCONJ
ajrhss-504	136	16	removing	remove	VERB
ajrhss-504	136	17	any	any	DET
ajrhss-504	136	18	bottlenecks	bottleneck	NOUN
ajrhss-504	136	19	that	that	PRON
ajrhss-504	136	20	may	may	AUX
ajrhss-504	136	21	exist	exist	VERB
ajrhss-504	136	22	.	.	PUNCT
ajrhss-504	137	1	tqm	tqm	PROPN
ajrhss-504	137	2	may	may	AUX
ajrhss-504	137	3	assist	assist	VERB
ajrhss-504	137	4	service	service	NOUN
ajrhss-504	137	5	firm	firm	NOUN
ajrhss-504	137	6	cut	cut	NOUN
ajrhss-504	137	7	costs	cost	NOUN
ajrhss-504	137	8	in	in	ADP
ajrhss-504	137	9	many	many	ADJ
ajrhss-504	137	10	different	different	ADJ
ajrhss-504	137	11	ways	way	NOUN
ajrhss-504	137	12	,	,	PUNCT
ajrhss-504	137	13	including	include	VERB
ajrhss-504	137	14	those	those	PRON
ajrhss-504	137	15	listed	list	VERB
ajrhss-504	137	16	above	above	ADV
ajrhss-504	137	17	.	.	PUNCT
ajrhss-504	138	1	service	service	NOUN
ajrhss-504	138	2	firm	firm	NOUN
ajrhss-504	138	3	may	may	AUX
ajrhss-504	138	4	reduce	reduce	VERB
ajrhss-504	138	5	their	their	PRON
ajrhss-504	138	6	costs	cost	NOUN
ajrhss-504	138	7	for	for	ADP
ajrhss-504	138	8	materials	material	NOUN
ajrhss-504	138	9	,	,	PUNCT
ajrhss-504	138	10	labor	labor	NOUN
ajrhss-504	138	11	,	,	PUNCT
ajrhss-504	138	12	and	and	CCONJ
ajrhss-504	138	13	rework	rework	NOUN
ajrhss-504	138	14	by	by	ADP
ajrhss-504	138	15	detecting	detect	VERB
ajrhss-504	138	16	and	and	CCONJ
ajrhss-504	138	17	removing	remove	VERB
ajrhss-504	138	18	waste	waste	NOUN
ajrhss-504	138	19	,	,	PUNCT
ajrhss-504	138	20	increasing	increase	VERB
ajrhss-504	138	21	efficiency	efficiency	NOUN
ajrhss-504	138	22	,	,	PUNCT
ajrhss-504	138	23	and	and	CCONJ
ajrhss-504	138	24	lowering	lower	VERB
ajrhss-504	138	25	the	the	DET
ajrhss-504	138	26	number	number	NOUN
ajrhss-504	138	27	of	of	ADP
ajrhss-504	138	28	errors	error	NOUN
ajrhss-504	138	29	in	in	ADP
ajrhss-504	138	30	their	their	PRON
ajrhss-504	138	31	work	work	NOUN
ajrhss-504	138	32	.	.	PUNCT
ajrhss-504	139	1	tqm	tqm	PROPN
ajrhss-504	139	2	supports	support	VERB
ajrhss-504	139	3	the	the	DET
ajrhss-504	139	4	formation	formation	NOUN
ajrhss-504	139	5	of	of	ADP
ajrhss-504	139	6	cross	cross	ADJ
ajrhss-504	139	7	-	-	ADJ
ajrhss-504	139	8	functional	functional	ADJ
ajrhss-504	139	9	teams	team	NOUN
ajrhss-504	139	10	and	and	CCONJ
ajrhss-504	139	11	improves	improve	VERB
ajrhss-504	139	12	communication	communication	NOUN
ajrhss-504	139	13	across	across	ADP
ajrhss-504	139	14	various	various	ADJ
ajrhss-504	139	15	departments	department	NOUN
ajrhss-504	139	16	,	,	PUNCT
ajrhss-504	139	17	both	both	PRON
ajrhss-504	139	18	of	of	ADP
ajrhss-504	139	19	which	which	PRON
ajrhss-504	139	20	contribute	contribute	VERB
ajrhss-504	139	21	to	to	ADP
ajrhss-504	139	22	enhanced	enhanced	ADJ
ajrhss-504	139	23	communication	communication	NOUN
ajrhss-504	139	24	and	and	CCONJ
ajrhss-504	139	25	cooperation	cooperation	NOUN
ajrhss-504	139	26	.	.	PUNCT
ajrhss-504	140	1	this	this	PRON
ajrhss-504	140	2	may	may	AUX
ajrhss-504	140	3	result	result	VERB
ajrhss-504	140	4	in	in	ADP
ajrhss-504	140	5	improved	improved	ADJ
ajrhss-504	140	6	coordination	coordination	NOUN
ajrhss-504	140	7	and	and	CCONJ
ajrhss-504	140	8	cooperation	cooperation	NOUN
ajrhss-504	140	9	,	,	PUNCT
ajrhss-504	140	10	both	both	PRON
ajrhss-504	140	11	of	of	ADP
ajrhss-504	140	12	which	which	PRON
ajrhss-504	140	13	may	may	AUX
ajrhss-504	140	14	contribute	contribute	VERB
ajrhss-504	140	15	to	to	ADP
ajrhss-504	140	16	an	an	DET
ajrhss-504	140	17	even	even	ADV
ajrhss-504	140	18	greater	great	ADJ
ajrhss-504	140	19	improvement	improvement	NOUN
ajrhss-504	140	20	in	in	ADP
ajrhss-504	140	21	performance	performance	NOUN
ajrhss-504	140	22	.	.	PUNCT
ajrhss-504	141	1	alamri	alamri	PROPN
ajrhss-504	141	2	et	et	PROPN
ajrhss-504	141	3	al	al	PROPN
ajrhss-504	141	4	.	.	PUNCT
ajrhss-504	142	1	(	(	PUNCT
ajrhss-504	142	2	2014	2014	NUM
ajrhss-504	142	3	)	)	PUNCT
ajrhss-504	142	4	pointed	point	VERB
ajrhss-504	142	5	out	out	ADP
ajrhss-504	142	6	that	that	SCONJ
ajrhss-504	142	7	tqm	tqm	PROPN
ajrhss-504	142	8	lays	lay	VERB
ajrhss-504	142	9	a	a	DET
ajrhss-504	142	10	significant	significant	ADJ
ajrhss-504	142	11	focus	focus	NOUN
ajrhss-504	142	12	on	on	ADP
ajrhss-504	142	13	employee	employee	NOUN
ajrhss-504	142	14	participation	participation	NOUN
ajrhss-504	142	15	and	and	CCONJ
ajrhss-504	142	16	empowerment	empowerment	NOUN
ajrhss-504	142	17	,	,	PUNCT
ajrhss-504	142	18	which	which	PRON
ajrhss-504	142	19	contributes	contribute	VERB
ajrhss-504	142	20	to	to	ADP
ajrhss-504	142	21	increased	increase	VERB
ajrhss-504	142	22	employee	employee	NOUN
ajrhss-504	142	23	engagement	engagement	NOUN
ajrhss-504	142	24	.	.	PUNCT
ajrhss-504	143	1	service	service	NOUN
ajrhss-504	143	2	businesses	business	NOUN
ajrhss-504	143	3	have	have	VERB
ajrhss-504	143	4	the	the	DET
ajrhss-504	143	5	opportunity	opportunity	NOUN
ajrhss-504	143	6	to	to	PART
ajrhss-504	143	7	boost	boost	VERB
ajrhss-504	143	8	employee	employee	NOUN
ajrhss-504	143	9	engagement	engagement	NOUN
ajrhss-504	143	10	,	,	PUNCT
ajrhss-504	143	11	motivation	motivation	NOUN
ajrhss-504	143	12	,	,	PUNCT
ajrhss-504	143	13	and	and	CCONJ
ajrhss-504	143	14	dedication	dedication	NOUN
ajrhss-504	143	15	by	by	ADP
ajrhss-504	143	16	giving	give	VERB
ajrhss-504	143	17	workers	worker	NOUN
ajrhss-504	143	18	a	a	DET
ajrhss-504	143	19	voice	voice	NOUN
ajrhss-504	143	20	in	in	ADP
ajrhss-504	143	21	the	the	DET
ajrhss-504	143	22	process	process	NOUN
ajrhss-504	143	23	of	of	ADP
ajrhss-504	143	24	making	make	VERB
ajrhss-504	143	25	improvements	improvement	NOUN
ajrhss-504	143	26	.	.	PUNCT
ajrhss-504	144	1	to	to	PART
ajrhss-504	144	2	summarize	summarize	VERB
ajrhss-504	144	3	,	,	PUNCT
ajrhss-504	144	4	total	total	ADJ
ajrhss-504	144	5	quality	quality	NOUN
ajrhss-504	144	6	management	management	NOUN
ajrhss-504	144	7	has	have	VERB
ajrhss-504	144	8	the	the	DET
ajrhss-504	144	9	potential	potential	NOUN
ajrhss-504	144	10	to	to	ADP
ajrhss-504	144	11	american	american	ADJ
ajrhss-504	144	12	journal	journal	PROPN
ajrhss-504	144	13	of	of	ADP
ajrhss-504	144	14	research	research	NOUN
ajrhss-504	144	15	in	in	ADP
ajrhss-504	144	16	humanities	humanity	NOUN
ajrhss-504	144	17	and	and	CCONJ
ajrhss-504	144	18	social	social	ADJ
ajrhss-504	144	19	sciences	science	NOUN
ajrhss-504	144	20	volume	volume	NOUN
ajrhss-504	144	21	9	9	NUM
ajrhss-504	144	22	,	,	PUNCT
ajrhss-504	144	23	feb	feb	PROPN
ajrhss-504	144	24	.	.	PROPN
ajrhss-504	144	25	,	,	PUNCT
ajrhss-504	144	26	2023	2023	NUM
ajrhss-504	144	27	p	p	NOUN
ajrhss-504	145	1	a	a	PRON
ajrhss-504	145	2	g	g	NOUN
ajrhss-504	145	3	e	e	NOUN
ajrhss-504	146	1	|	|	ADV
ajrhss-504	146	2	125	125	NUM
ajrhss-504	146	3	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	146	4	assist	assist	VERB
ajrhss-504	146	5	service	service	NOUN
ajrhss-504	146	6	firm	firm	NOUN
ajrhss-504	146	7	in	in	ADP
ajrhss-504	146	8	being	be	AUX
ajrhss-504	146	9	more	more	ADV
ajrhss-504	146	10	competitive	competitive	ADJ
ajrhss-504	146	11	and	and	CCONJ
ajrhss-504	146	12	successful	successful	ADJ
ajrhss-504	146	13	in	in	ADP
ajrhss-504	146	14	the	the	DET
ajrhss-504	146	15	market	market	NOUN
ajrhss-504	146	16	.	.	PUNCT
ajrhss-504	147	1	it	it	PRON
ajrhss-504	147	2	does	do	VERB
ajrhss-504	147	3	this	this	PRON
ajrhss-504	147	4	by	by	ADP
ajrhss-504	147	5	enhancing	enhance	VERB
ajrhss-504	147	6	customer	customer	NOUN
ajrhss-504	147	7	happiness	happiness	NOUN
ajrhss-504	147	8	,	,	PUNCT
ajrhss-504	147	9	decreasing	decrease	VERB
ajrhss-504	147	10	costs	cost	NOUN
ajrhss-504	147	11	,	,	PUNCT
ajrhss-504	147	12	raising	raise	VERB
ajrhss-504	147	13	efficiency	efficiency	NOUN
ajrhss-504	147	14	,	,	PUNCT
ajrhss-504	147	15	and	and	CCONJ
ajrhss-504	147	16	enhancing	enhance	VERB
ajrhss-504	147	17	staff	staff	NOUN
ajrhss-504	147	18	engagement	engagement	NOUN
ajrhss-504	147	19	,	,	PUNCT
ajrhss-504	147	20	motivation	motivation	NOUN
ajrhss-504	147	21	,	,	PUNCT
ajrhss-504	147	22	and	and	CCONJ
ajrhss-504	147	23	dedication	dedication	NOUN
ajrhss-504	147	24	.	.	PUNCT
ajrhss-504	148	1	however	however	ADV
ajrhss-504	148	2	,	,	PUNCT
ajrhss-504	148	3	it	it	PRON
ajrhss-504	148	4	is	be	AUX
ajrhss-504	148	5	essential	essential	ADJ
ajrhss-504	148	6	to	to	PART
ajrhss-504	148	7	keep	keep	VERB
ajrhss-504	148	8	in	in	ADP
ajrhss-504	148	9	mind	mind	NOUN
ajrhss-504	148	10	that	that	SCONJ
ajrhss-504	148	11	implementing	implement	VERB
ajrhss-504	148	12	tqm	tqm	ADJ
ajrhss-504	148	13	calls	call	NOUN
ajrhss-504	148	14	for	for	ADP
ajrhss-504	148	15	a	a	DET
ajrhss-504	148	16	substantial	substantial	ADJ
ajrhss-504	148	17	organizational	organizational	ADJ
ajrhss-504	148	18	shift	shift	NOUN
ajrhss-504	148	19	as	as	ADV
ajrhss-504	148	20	well	well	ADV
ajrhss-504	148	21	as	as	ADP
ajrhss-504	148	22	a	a	DET
ajrhss-504	148	23	commitment	commitment	NOUN
ajrhss-504	148	24	on	on	ADP
ajrhss-504	148	25	the	the	DET
ajrhss-504	148	26	part	part	NOUN
ajrhss-504	148	27	of	of	ADP
ajrhss-504	148	28	the	the	DET
ajrhss-504	148	29	business	business	NOUN
ajrhss-504	148	30	.	.	PUNCT
ajrhss-504	149	1	in	in	ADP
ajrhss-504	149	2	addition	addition	NOUN
ajrhss-504	149	3	,	,	PUNCT
ajrhss-504	149	4	this	this	DET
ajrhss-504	149	5	endeavor	endeavor	NOUN
ajrhss-504	149	6	involves	involve	VERB
ajrhss-504	149	7	time	time	NOUN
ajrhss-504	149	8	,	,	PUNCT
ajrhss-504	149	9	money	money	NOUN
ajrhss-504	149	10	,	,	PUNCT
ajrhss-504	149	11	and	and	CCONJ
ajrhss-504	149	12	effort	effort	NOUN
ajrhss-504	149	13	.	.	PUNCT
ajrhss-504	150	1	impact	impact	NOUN
ajrhss-504	150	2	of	of	ADP
ajrhss-504	150	3	six	six	NUM
ajrhss-504	150	4	sigma	sigma	NOUN
ajrhss-504	150	5	on	on	ADP
ajrhss-504	150	6	performance	performance	NOUN
ajrhss-504	150	7	of	of	ADP
ajrhss-504	150	8	service	service	NOUN
ajrhss-504	150	9	organizations	organization	NOUN
ajrhss-504	150	10	six	six	NUM
ajrhss-504	150	11	sigma	sigma	PROPN
ajrhss-504	150	12	is	be	AUX
ajrhss-504	150	13	a	a	DET
ajrhss-504	150	14	data	data	NOUN
ajrhss-504	150	15	-	-	PUNCT
ajrhss-504	150	16	driven	drive	VERB
ajrhss-504	150	17	approach	approach	NOUN
ajrhss-504	150	18	to	to	ADP
ajrhss-504	150	19	quality	quality	NOUN
ajrhss-504	150	20	management	management	NOUN
ajrhss-504	150	21	that	that	PRON
ajrhss-504	150	22	strives	strive	VERB
ajrhss-504	150	23	to	to	PART
ajrhss-504	150	24	enhance	enhance	VERB
ajrhss-504	150	25	the	the	DET
ajrhss-504	150	26	performance	performance	NOUN
ajrhss-504	150	27	of	of	ADP
ajrhss-504	150	28	businesses	business	NOUN
ajrhss-504	150	29	by	by	ADP
ajrhss-504	150	30	lowering	lower	VERB
ajrhss-504	150	31	the	the	DET
ajrhss-504	150	32	number	number	NOUN
ajrhss-504	150	33	of	of	ADP
ajrhss-504	150	34	flaws	flaw	NOUN
ajrhss-504	150	35	and	and	CCONJ
ajrhss-504	150	36	mistakes	mistake	NOUN
ajrhss-504	150	37	that	that	PRON
ajrhss-504	150	38	occur	occur	VERB
ajrhss-504	150	39	in	in	ADP
ajrhss-504	150	40	the	the	DET
ajrhss-504	150	41	operations	operation	NOUN
ajrhss-504	150	42	they	they	PRON
ajrhss-504	150	43	carry	carry	VERB
ajrhss-504	150	44	out	out	ADP
ajrhss-504	150	45	.	.	PUNCT
ajrhss-504	151	1	in	in	ADP
ajrhss-504	151	2	many	many	ADJ
ajrhss-504	151	3	different	different	ADJ
ajrhss-504	151	4	ways	way	NOUN
ajrhss-504	151	5	,	,	PUNCT
ajrhss-504	151	6	six	six	NUM
ajrhss-504	151	7	sigma	sigma	NOUN
ajrhss-504	151	8	has	have	VERB
ajrhss-504	151	9	the	the	DET
ajrhss-504	151	10	potential	potential	NOUN
ajrhss-504	151	11	to	to	PART
ajrhss-504	151	12	significantly	significantly	ADV
ajrhss-504	151	13	influence	influence	VERB
ajrhss-504	151	14	the	the	DET
ajrhss-504	151	15	performance	performance	NOUN
ajrhss-504	151	16	of	of	ADP
ajrhss-504	151	17	service	service	NOUN
ajrhss-504	151	18	organizations	organization	NOUN
ajrhss-504	151	19	.	.	PUNCT
ajrhss-504	152	1	six	six	NUM
ajrhss-504	152	2	sigma	sigma	PROPN
ajrhss-504	152	3	's	's	PART
ajrhss-504	152	4	primary	primary	ADJ
ajrhss-504	152	5	objective	objective	NOUN
ajrhss-504	152	6	is	be	AUX
ajrhss-504	152	7	to	to	PART
ajrhss-504	152	8	increase	increase	VERB
ajrhss-504	152	9	levels	level	NOUN
ajrhss-504	152	10	of	of	ADP
ajrhss-504	152	11	customer	customer	NOUN
ajrhss-504	152	12	satisfaction	satisfaction	NOUN
ajrhss-504	152	13	by	by	ADP
ajrhss-504	152	14	first	first	ADV
ajrhss-504	152	15	identifying	identify	VERB
ajrhss-504	152	16	and	and	CCONJ
ajrhss-504	152	17	analyzing	analyze	VERB
ajrhss-504	152	18	customer	customer	NOUN
ajrhss-504	152	19	wants	want	VERB
ajrhss-504	152	20	and	and	CCONJ
ajrhss-504	152	21	requirements	requirement	NOUN
ajrhss-504	152	22	,	,	PUNCT
ajrhss-504	152	23	and	and	CCONJ
ajrhss-504	152	24	then	then	ADV
ajrhss-504	152	25	implementing	implement	VERB
ajrhss-504	152	26	process	process	NOUN
ajrhss-504	152	27	improvements	improvement	NOUN
ajrhss-504	152	28	to	to	PART
ajrhss-504	152	29	more	more	ADV
ajrhss-504	152	30	effectively	effectively	ADV
ajrhss-504	152	31	satisfy	satisfy	VERB
ajrhss-504	152	32	those	those	DET
ajrhss-504	152	33	goals	goal	NOUN
ajrhss-504	152	34	.	.	PUNCT
ajrhss-504	153	1	six	six	NUM
ajrhss-504	153	2	sigma	sigma	NOUN
ajrhss-504	153	3	may	may	AUX
ajrhss-504	153	4	assist	assist	VERB
ajrhss-504	153	5	service	service	NOUN
ajrhss-504	153	6	firm	firm	NOUN
ajrhss-504	153	7	to	to	PART
ajrhss-504	153	8	enhance	enhance	VERB
ajrhss-504	153	9	the	the	DET
ajrhss-504	153	10	quality	quality	NOUN
ajrhss-504	153	11	of	of	ADP
ajrhss-504	153	12	their	their	PRON
ajrhss-504	153	13	goods	good	NOUN
ajrhss-504	153	14	and	and	CCONJ
ajrhss-504	153	15	services	service	NOUN
ajrhss-504	153	16	,	,	PUNCT
ajrhss-504	153	17	which	which	PRON
ajrhss-504	153	18	will	will	AUX
ajrhss-504	153	19	ultimately	ultimately	ADV
ajrhss-504	153	20	lead	lead	VERB
ajrhss-504	153	21	to	to	ADP
ajrhss-504	153	22	greater	great	ADJ
ajrhss-504	153	23	levels	level	NOUN
ajrhss-504	153	24	of	of	ADP
ajrhss-504	153	25	customer	customer	NOUN
ajrhss-504	153	26	satisfaction	satisfaction	NOUN
ajrhss-504	153	27	.	.	PUNCT
ajrhss-504	154	1	this	this	PRON
ajrhss-504	154	2	is	be	AUX
ajrhss-504	154	3	accomplished	accomplish	VERB
ajrhss-504	154	4	by	by	ADP
ajrhss-504	154	5	lowering	lower	VERB
ajrhss-504	154	6	the	the	DET
ajrhss-504	154	7	number	number	NOUN
ajrhss-504	154	8	of	of	ADP
ajrhss-504	154	9	faults	fault	NOUN
ajrhss-504	154	10	and	and	CCONJ
ajrhss-504	154	11	mistakes	mistake	NOUN
ajrhss-504	154	12	that	that	PRON
ajrhss-504	154	13	occur	occur	VERB
ajrhss-504	154	14	.	.	PUNCT
ajrhss-504	155	1	six	six	NUM
ajrhss-504	155	2	sigma	sigma	NOUN
ajrhss-504	155	3	employs	employ	VERB
ajrhss-504	155	4	data	datum	NOUN
ajrhss-504	155	5	and	and	CCONJ
ajrhss-504	155	6	statistical	statistical	ADJ
ajrhss-504	155	7	analysis	analysis	NOUN
ajrhss-504	155	8	to	to	PART
ajrhss-504	155	9	determine	determine	VERB
ajrhss-504	155	10	where	where	SCONJ
ajrhss-504	155	11	waste	waste	NOUN
ajrhss-504	155	12	and	and	CCONJ
ajrhss-504	155	13	inefficiencies	inefficiency	NOUN
ajrhss-504	155	14	exist	exist	VERB
ajrhss-504	155	15	in	in	ADP
ajrhss-504	155	16	processes	process	NOUN
ajrhss-504	155	17	and	and	CCONJ
ajrhss-504	155	18	then	then	ADV
ajrhss-504	155	19	eliminate	eliminate	VERB
ajrhss-504	155	20	them	they	PRON
ajrhss-504	155	21	.	.	PUNCT
ajrhss-504	156	1	this	this	DET
ajrhss-504	156	2	results	result	VERB
ajrhss-504	156	3	in	in	ADP
ajrhss-504	156	4	improved	improved	ADJ
ajrhss-504	156	5	efficiency	efficiency	NOUN
ajrhss-504	156	6	.	.	PUNCT
ajrhss-504	157	1	service	service	NOUN
ajrhss-504	157	2	firm	firm	NOUN
ajrhss-504	157	3	may	may	AUX
ajrhss-504	157	4	enhance	enhance	VERB
ajrhss-504	157	5	their	their	PRON
ajrhss-504	157	6	efficiency	efficiency	NOUN
ajrhss-504	157	7	and	and	CCONJ
ajrhss-504	157	8	lower	lower	VERB
ajrhss-504	157	9	their	their	PRON
ajrhss-504	157	10	expenses	expense	NOUN
ajrhss-504	157	11	by	by	ADP
ajrhss-504	157	12	optimizing	optimize	VERB
ajrhss-504	157	13	their	their	PRON
ajrhss-504	157	14	operations	operation	NOUN
ajrhss-504	157	15	and	and	CCONJ
ajrhss-504	157	16	removing	remove	VERB
ajrhss-504	157	17	any	any	DET
ajrhss-504	157	18	bottlenecks	bottleneck	NOUN
ajrhss-504	157	19	that	that	PRON
ajrhss-504	157	20	may	may	AUX
ajrhss-504	157	21	exist	exist	VERB
ajrhss-504	157	22	.	.	PUNCT
ajrhss-504	158	1	there	there	PRON
ajrhss-504	158	2	are	be	VERB
ajrhss-504	158	3	several	several	ADJ
ajrhss-504	158	4	ways	way	NOUN
ajrhss-504	158	5	in	in	ADP
ajrhss-504	158	6	which	which	PRON
ajrhss-504	158	7	service	service	NOUN
ajrhss-504	158	8	firm	firm	NOUN
ajrhss-504	158	9	might	might	AUX
ajrhss-504	158	10	benefit	benefit	VERB
ajrhss-504	158	11	from	from	ADP
ajrhss-504	158	12	using	use	VERB
ajrhss-504	158	13	six	six	NUM
ajrhss-504	158	14	sigma	sigma	NOUN
ajrhss-504	158	15	to	to	PART
ajrhss-504	158	16	cut	cut	VERB
ajrhss-504	158	17	expenses	expense	NOUN
ajrhss-504	158	18	.	.	PUNCT
ajrhss-504	159	1	service	service	NOUN
ajrhss-504	159	2	firm	firm	NOUN
ajrhss-504	159	3	may	may	AUX
ajrhss-504	159	4	save	save	VERB
ajrhss-504	159	5	their	their	PRON
ajrhss-504	159	6	costs	cost	NOUN
ajrhss-504	159	7	for	for	ADP
ajrhss-504	159	8	supplies	supply	NOUN
ajrhss-504	159	9	,	,	PUNCT
ajrhss-504	159	10	labor	labor	NOUN
ajrhss-504	159	11	,	,	PUNCT
ajrhss-504	159	12	and	and	CCONJ
ajrhss-504	159	13	rework	rework	NOUN
ajrhss-504	159	14	by	by	ADP
ajrhss-504	159	15	locating	locate	VERB
ajrhss-504	159	16	and	and	CCONJ
ajrhss-504	159	17	getting	getting	AUX
ajrhss-504	159	18	rid	rid	VERB
ajrhss-504	159	19	of	of	ADP
ajrhss-504	159	20	waste	waste	NOUN
ajrhss-504	159	21	,	,	PUNCT
ajrhss-504	159	22	increasing	increase	VERB
ajrhss-504	159	23	efficiency	efficiency	NOUN
ajrhss-504	159	24	,	,	PUNCT
ajrhss-504	159	25	and	and	CCONJ
ajrhss-504	159	26	lowering	lower	VERB
ajrhss-504	159	27	the	the	DET
ajrhss-504	159	28	number	number	NOUN
ajrhss-504	159	29	of	of	ADP
ajrhss-504	159	30	errors	error	NOUN
ajrhss-504	159	31	in	in	ADP
ajrhss-504	159	32	their	their	PRON
ajrhss-504	159	33	work	work	NOUN
ajrhss-504	159	34	(	(	PUNCT
ajrhss-504	159	35	wijetunge	wijetunge	VERB
ajrhss-504	159	36	,	,	PUNCT
ajrhss-504	159	37	2016	2016	NUM
ajrhss-504	159	38	)	)	PUNCT
ajrhss-504	159	39	.	.	PUNCT
ajrhss-504	160	1	six	six	NUM
ajrhss-504	160	2	sigma	sigma	PROPN
ajrhss-504	160	3	's	's	PART
ajrhss-504	160	4	primary	primary	ADJ
ajrhss-504	160	5	objective	objective	NOUN
ajrhss-504	160	6	is	be	AUX
ajrhss-504	160	7	to	to	PART
ajrhss-504	160	8	enhance	enhance	VERB
ajrhss-504	160	9	process	process	NOUN
ajrhss-504	160	10	performance	performance	NOUN
ajrhss-504	160	11	,	,	PUNCT
ajrhss-504	160	12	which	which	PRON
ajrhss-504	160	13	,	,	PUNCT
ajrhss-504	160	14	when	when	SCONJ
ajrhss-504	160	15	combined	combine	VERB
ajrhss-504	160	16	with	with	ADP
ajrhss-504	160	17	its	its	PRON
ajrhss-504	160	18	other	other	ADJ
ajrhss-504	160	19	goals	goal	NOUN
ajrhss-504	160	20	,	,	PUNCT
ajrhss-504	160	21	may	may	AUX
ajrhss-504	160	22	result	result	VERB
ajrhss-504	160	23	in	in	ADP
ajrhss-504	160	24	higher	high	ADJ
ajrhss-504	160	25	levels	level	NOUN
ajrhss-504	160	26	of	of	ADP
ajrhss-504	160	27	production	production	NOUN
ajrhss-504	160	28	and	and	CCONJ
ajrhss-504	160	29	output	output	NOUN
ajrhss-504	160	30	.	.	PUNCT
ajrhss-504	161	1	service	service	NOUN
ajrhss-504	161	2	firm	firm	NOUN
ajrhss-504	161	3	may	may	AUX
ajrhss-504	161	4	enhance	enhance	VERB
ajrhss-504	161	5	their	their	PRON
ajrhss-504	161	6	capacity	capacity	NOUN
ajrhss-504	161	7	to	to	PART
ajrhss-504	161	8	satisfy	satisfy	VERB
ajrhss-504	161	9	the	the	DET
ajrhss-504	161	10	needs	need	NOUN
ajrhss-504	161	11	of	of	ADP
ajrhss-504	161	12	their	their	PRON
ajrhss-504	161	13	customers	customer	NOUN
ajrhss-504	161	14	,	,	PUNCT
ajrhss-504	161	15	which	which	PRON
ajrhss-504	161	16	can	can	AUX
ajrhss-504	161	17	lead	lead	VERB
ajrhss-504	161	18	to	to	ADP
ajrhss-504	161	19	an	an	DET
ajrhss-504	161	20	increase	increase	NOUN
ajrhss-504	161	21	in	in	ADP
ajrhss-504	161	22	income	income	NOUN
ajrhss-504	161	23	if	if	SCONJ
ajrhss-504	161	24	they	they	PRON
ajrhss-504	161	25	take	take	VERB
ajrhss-504	161	26	steps	step	NOUN
ajrhss-504	161	27	to	to	PART
ajrhss-504	161	28	reduce	reduce	VERB
ajrhss-504	161	29	flaws	flaw	NOUN
ajrhss-504	161	30	and	and	CCONJ
ajrhss-504	161	31	mistakes	mistake	NOUN
ajrhss-504	161	32	in	in	ADP
ajrhss-504	161	33	their	their	PRON
ajrhss-504	161	34	work	work	NOUN
ajrhss-504	161	35	.	.	PUNCT
ajrhss-504	162	1	six	six	NUM
ajrhss-504	162	2	sigma	sigma	NOUN
ajrhss-504	162	3	plays	play	VERB
ajrhss-504	162	4	a	a	DET
ajrhss-504	162	5	significant	significant	ADJ
ajrhss-504	162	6	focus	focus	NOUN
ajrhss-504	162	7	on	on	ADP
ajrhss-504	162	8	employee	employee	NOUN
ajrhss-504	162	9	participation	participation	NOUN
ajrhss-504	162	10	and	and	CCONJ
ajrhss-504	162	11	empowerment	empowerment	NOUN
ajrhss-504	162	12	,	,	PUNCT
ajrhss-504	162	13	which	which	PRON
ajrhss-504	162	14	contributes	contribute	VERB
ajrhss-504	162	15	to	to	ADP
ajrhss-504	162	16	improved	improve	VERB
ajrhss-504	162	17	employee	employee	NOUN
ajrhss-504	162	18	engagement	engagement	NOUN
ajrhss-504	162	19	.	.	PUNCT
ajrhss-504	163	1	service	service	NOUN
ajrhss-504	163	2	providers	provider	NOUN
ajrhss-504	163	3	have	have	VERB
ajrhss-504	163	4	the	the	DET
ajrhss-504	163	5	opportunity	opportunity	NOUN
ajrhss-504	163	6	to	to	PART
ajrhss-504	163	7	boost	boost	VERB
ajrhss-504	163	8	employee	employee	NOUN
ajrhss-504	163	9	engagement	engagement	NOUN
ajrhss-504	163	10	,	,	PUNCT
ajrhss-504	163	11	motivation	motivation	NOUN
ajrhss-504	163	12	,	,	PUNCT
ajrhss-504	163	13	and	and	CCONJ
ajrhss-504	163	14	dedication	dedication	NOUN
ajrhss-504	163	15	by	by	ADP
ajrhss-504	163	16	giving	give	VERB
ajrhss-504	163	17	workers	worker	NOUN
ajrhss-504	163	18	a	a	DET
ajrhss-504	163	19	voice	voice	NOUN
ajrhss-504	163	20	in	in	ADP
ajrhss-504	163	21	the	the	DET
ajrhss-504	163	22	process	process	NOUN
ajrhss-504	163	23	of	of	ADP
ajrhss-504	163	24	process	process	NOUN
ajrhss-504	163	25	improvement	improvement	NOUN
ajrhss-504	163	26	.	.	PUNCT
ajrhss-504	164	1	better	well	ADJ
ajrhss-504	164	2	decision	decision	NOUN
ajrhss-504	164	3	-	-	PUNCT
ajrhss-504	164	4	making	making	NOUN
ajrhss-504	164	5	is	be	AUX
ajrhss-504	164	6	possible	possible	ADJ
ajrhss-504	164	7	because	because	SCONJ
ajrhss-504	164	8	of	of	ADP
ajrhss-504	164	9	the	the	DET
ajrhss-504	164	10	data	data	NOUN
ajrhss-504	164	11	-	-	PUNCT
ajrhss-504	164	12	driven	drive	VERB
ajrhss-504	164	13	insights	insight	NOUN
ajrhss-504	164	14	provided	provide	VERB
ajrhss-504	164	15	by	by	ADP
ajrhss-504	164	16	the	the	DET
ajrhss-504	164	17	six	six	NUM
ajrhss-504	164	18	sigma	sigma	PROPN
ajrhss-504	164	19	technique	technique	NOUN
ajrhss-504	164	20	,	,	PUNCT
ajrhss-504	164	21	which	which	PRON
ajrhss-504	164	22	may	may	AUX
ajrhss-504	164	23	help	help	VERB
ajrhss-504	164	24	businesses	business	NOUN
ajrhss-504	164	25	improve	improve	VERB
ajrhss-504	164	26	their	their	PRON
ajrhss-504	164	27	decisionmaking	decisionmaking	NOUN
ajrhss-504	164	28	.	.	PUNCT
ajrhss-504	165	1	overall	overall	ADJ
ajrhss-504	165	2	,	,	PUNCT
ajrhss-504	165	3	six	six	NUM
ajrhss-504	165	4	sigma	sigma	NOUN
ajrhss-504	165	5	has	have	VERB
ajrhss-504	165	6	the	the	DET
ajrhss-504	165	7	potential	potential	NOUN
ajrhss-504	165	8	to	to	PART
ajrhss-504	165	9	assist	assist	VERB
ajrhss-504	165	10	service	service	NOUN
ajrhss-504	165	11	businesses	business	NOUN
ajrhss-504	165	12	in	in	ADP
ajrhss-504	165	13	being	be	AUX
ajrhss-504	165	14	more	more	ADV
ajrhss-504	165	15	competitive	competitive	ADJ
ajrhss-504	165	16	and	and	CCONJ
ajrhss-504	165	17	successful	successful	ADJ
ajrhss-504	165	18	in	in	ADP
ajrhss-504	165	19	the	the	DET
ajrhss-504	165	20	market	market	NOUN
ajrhss-504	165	21	.	.	PUNCT
ajrhss-504	166	1	it	it	PRON
ajrhss-504	166	2	does	do	VERB
ajrhss-504	166	3	this	this	PRON
ajrhss-504	166	4	by	by	ADP
ajrhss-504	166	5	enhancing	enhance	VERB
ajrhss-504	166	6	customer	customer	NOUN
ajrhss-504	166	7	happiness	happiness	NOUN
ajrhss-504	166	8	,	,	PUNCT
ajrhss-504	166	9	lowering	lower	VERB
ajrhss-504	166	10	costs	cost	NOUN
ajrhss-504	166	11	,	,	PUNCT
ajrhss-504	166	12	and	and	CCONJ
ajrhss-504	166	13	boosting	boost	VERB
ajrhss-504	166	14	efficiency	efficiency	NOUN
ajrhss-504	166	15	and	and	CCONJ
ajrhss-504	166	16	productivity	productivity	NOUN
ajrhss-504	166	17	,	,	PUNCT
ajrhss-504	166	18	as	as	ADV
ajrhss-504	166	19	well	well	ADV
ajrhss-504	166	20	as	as	ADP
ajrhss-504	166	21	staff	staff	NOUN
ajrhss-504	166	22	engagement	engagement	NOUN
ajrhss-504	166	23	,	,	PUNCT
ajrhss-504	166	24	motivation	motivation	NOUN
ajrhss-504	166	25	,	,	PUNCT
ajrhss-504	166	26	and	and	CCONJ
ajrhss-504	166	27	dedication	dedication	NOUN
ajrhss-504	166	28	.	.	PUNCT
ajrhss-504	167	1	however	however	ADV
ajrhss-504	167	2	,	,	PUNCT
ajrhss-504	167	3	it	it	PRON
ajrhss-504	167	4	is	be	AUX
ajrhss-504	167	5	essential	essential	ADJ
ajrhss-504	167	6	to	to	PART
ajrhss-504	167	7	keep	keep	VERB
ajrhss-504	167	8	in	in	ADP
ajrhss-504	167	9	mind	mind	NOUN
ajrhss-504	167	10	that	that	SCONJ
ajrhss-504	167	11	implementing	implement	VERB
ajrhss-504	167	12	six	six	NUM
ajrhss-504	167	13	sigma	sigma	NOUN
ajrhss-504	167	14	calls	call	VERB
ajrhss-504	167	15	for	for	ADP
ajrhss-504	167	16	a	a	DET
ajrhss-504	167	17	big	big	ADJ
ajrhss-504	167	18	organizational	organizational	ADJ
ajrhss-504	167	19	transformation	transformation	NOUN
ajrhss-504	167	20	as	as	ADV
ajrhss-504	167	21	well	well	ADV
ajrhss-504	167	22	as	as	ADP
ajrhss-504	167	23	a	a	DET
ajrhss-504	167	24	commitment	commitment	NOUN
ajrhss-504	167	25	on	on	ADP
ajrhss-504	167	26	the	the	DET
ajrhss-504	167	27	part	part	NOUN
ajrhss-504	167	28	of	of	ADP
ajrhss-504	167	29	the	the	DET
ajrhss-504	167	30	business	business	NOUN
ajrhss-504	167	31	(	(	PUNCT
ajrhss-504	167	32	wijetunge	wijetunge	VERB
ajrhss-504	167	33	,	,	PUNCT
ajrhss-504	167	34	2016	2016	NUM
ajrhss-504	167	35	)	)	PUNCT
ajrhss-504	167	36	.	.	PUNCT
ajrhss-504	168	1	impact	impact	NOUN
ajrhss-504	168	2	of	of	ADP
ajrhss-504	168	3	international	international	ADJ
ajrhss-504	168	4	organization	organization	NOUN
ajrhss-504	168	5	for	for	ADP
ajrhss-504	168	6	standardization	standardization	NOUN
ajrhss-504	168	7	(	(	PUNCT
ajrhss-504	168	8	iso	iso	NOUN
ajrhss-504	168	9	)	)	PUNCT
ajrhss-504	168	10	on	on	ADP
ajrhss-504	168	11	performance	performance	NOUN
ajrhss-504	168	12	of	of	ADP
ajrhss-504	168	13	service	service	NOUN
ajrhss-504	168	14	organizations	organization	NOUN
ajrhss-504	168	15	international	international	PROPN
ajrhss-504	168	16	organization	organization	NOUN
ajrhss-504	168	17	for	for	ADP
ajrhss-504	168	18	standardization	standardization	NOUN
ajrhss-504	168	19	(	(	PUNCT
ajrhss-504	168	20	iso	iso	NOUN
ajrhss-504	168	21	)	)	PUNCT
ajrhss-504	168	22	9000	9000	NUM
ajrhss-504	168	23	is	be	AUX
ajrhss-504	168	24	a	a	DET
ajrhss-504	168	25	set	set	NOUN
ajrhss-504	168	26	of	of	ADP
ajrhss-504	168	27	guidelines	guideline	NOUN
ajrhss-504	168	28	for	for	ADP
ajrhss-504	168	29	managing	manage	VERB
ajrhss-504	168	30	and	and	CCONJ
ajrhss-504	168	31	ensuring	ensure	VERB
ajrhss-504	168	32	product	product	NOUN
ajrhss-504	168	33	quality	quality	NOUN
ajrhss-504	168	34	internationally	internationally	ADV
ajrhss-504	168	35	.	.	PUNCT
ajrhss-504	169	1	the	the	DET
ajrhss-504	169	2	adoption	adoption	NOUN
ajrhss-504	169	3	of	of	ADP
ajrhss-504	169	4	these	these	DET
ajrhss-504	169	5	norms	norm	NOUN
ajrhss-504	169	6	provides	provide	VERB
ajrhss-504	169	7	a	a	DET
ajrhss-504	169	8	basis	basis	NOUN
ajrhss-504	169	9	for	for	SCONJ
ajrhss-504	169	10	enterprises	enterprise	NOUN
ajrhss-504	169	11	to	to	PART
ajrhss-504	169	12	reliably	reliably	ADV
ajrhss-504	169	13	fulfill	fulfill	VERB
ajrhss-504	169	14	their	their	PRON
ajrhss-504	169	15	customers	customer	NOUN
ajrhss-504	169	16	'	'	PART
ajrhss-504	169	17	needs	need	NOUN
ajrhss-504	169	18	and	and	CCONJ
ajrhss-504	169	19	boost	boost	VERB
ajrhss-504	169	20	their	their	PRON
ajrhss-504	169	21	efficiency	efficiency	NOUN
ajrhss-504	169	22	.	.	PUNCT
ajrhss-504	170	1	iso	iso	NOUN
ajrhss-504	170	2	9000	9000	NUM
ajrhss-504	170	3	may	may	AUX
ajrhss-504	170	4	have	have	VERB
ajrhss-504	170	5	a	a	DET
ajrhss-504	170	6	large	large	ADJ
ajrhss-504	170	7	effect	effect	NOUN
ajrhss-504	170	8	on	on	ADP
ajrhss-504	170	9	service	service	NOUN
ajrhss-504	170	10	businesses	business	NOUN
ajrhss-504	170	11	since	since	SCONJ
ajrhss-504	170	12	it	it	PRON
ajrhss-504	170	13	encourages	encourage	VERB
ajrhss-504	170	14	process	process	NOUN
ajrhss-504	170	15	enhancements	enhancement	NOUN
ajrhss-504	170	16	that	that	PRON
ajrhss-504	170	17	boost	boost	VERB
ajrhss-504	170	18	customer	customer	NOUN
ajrhss-504	170	19	satisfaction	satisfaction	NOUN
ajrhss-504	170	20	and	and	CCONJ
ajrhss-504	170	21	,	,	PUNCT
ajrhss-504	170	22	in	in	ADP
ajrhss-504	170	23	turn	turn	NOUN
ajrhss-504	170	24	,	,	PUNCT
ajrhss-504	170	25	revenue	revenue	NOUN
ajrhss-504	170	26	.	.	PUNCT
ajrhss-504	171	1	iso	iso	NOUN
ajrhss-504	171	2	9000	9000	NUM
ajrhss-504	171	3	may	may	AUX
ajrhss-504	171	4	have	have	VERB
ajrhss-504	171	5	a	a	DET
ajrhss-504	171	6	variety	variety	NOUN
ajrhss-504	171	7	of	of	ADP
ajrhss-504	171	8	effects	effect	NOUN
ajrhss-504	171	9	on	on	ADP
ajrhss-504	171	10	service	service	NOUN
ajrhss-504	171	11	organizations	organization	NOUN
ajrhss-504	171	12	,	,	PUNCT
ajrhss-504	171	13	some	some	PRON
ajrhss-504	171	14	of	of	ADP
ajrhss-504	171	15	which	which	PRON
ajrhss-504	171	16	are	be	AUX
ajrhss-504	171	17	:	:	PUNCT
ajrhss-504	171	18	(	(	PUNCT
ajrhss-504	171	19	1	1	NUM
ajrhss-504	171	20	)	)	PUNCT
ajrhss-504	171	21	.	.	PUNCT
ajrhss-504	172	1	services	service	NOUN
ajrhss-504	172	2	may	may	AUX
ajrhss-504	172	3	benefit	benefit	VERB
ajrhss-504	172	4	from	from	ADP
ajrhss-504	172	5	iso	iso	PROPN
ajrhss-504	172	6	9000	9000	NUM
ajrhss-504	172	7	's	's	PART
ajrhss-504	172	8	emphasis	emphasis	NOUN
ajrhss-504	172	9	on	on	ADP
ajrhss-504	172	10	documentation	documentation	NOUN
ajrhss-504	172	11	of	of	ADP
ajrhss-504	172	12	processes	process	NOUN
ajrhss-504	172	13	and	and	CCONJ
ajrhss-504	172	14	procedures	procedure	NOUN
ajrhss-504	172	15	,	,	PUNCT
ajrhss-504	172	16	american	american	ADJ
ajrhss-504	172	17	journal	journal	PROPN
ajrhss-504	172	18	of	of	ADP
ajrhss-504	172	19	research	research	NOUN
ajrhss-504	172	20	in	in	ADP
ajrhss-504	172	21	humanities	humanity	NOUN
ajrhss-504	172	22	and	and	CCONJ
ajrhss-504	172	23	social	social	ADJ
ajrhss-504	172	24	sciences	science	NOUN
ajrhss-504	172	25	volume	volume	NOUN
ajrhss-504	172	26	9	9	NUM
ajrhss-504	172	27	,	,	PUNCT
ajrhss-504	172	28	feb	feb	PROPN
ajrhss-504	172	29	.	.	PROPN
ajrhss-504	172	30	,	,	PUNCT
ajrhss-504	172	31	2023	2023	NUM
ajrhss-504	172	32	p	p	NOUN
ajrhss-504	172	33	a	a	DET
ajrhss-504	172	34	g	g	NOUN
ajrhss-504	172	35	e	e	NOUN
ajrhss-504	172	36	|	|	ADV
ajrhss-504	172	37	126	126	NUM
ajrhss-504	172	38	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	172	39	which	which	PRON
ajrhss-504	172	40	can	can	AUX
ajrhss-504	172	41	reveal	reveal	VERB
ajrhss-504	172	42	areas	area	NOUN
ajrhss-504	172	43	of	of	ADP
ajrhss-504	172	44	inefficiency	inefficiency	NOUN
ajrhss-504	172	45	and	and	CCONJ
ajrhss-504	172	46	lead	lead	VERB
ajrhss-504	172	47	to	to	ADP
ajrhss-504	172	48	greater	great	ADJ
ajrhss-504	172	49	productivity	productivity	NOUN
ajrhss-504	172	50	.	.	PUNCT
ajrhss-504	173	1	productivity	productivity	NOUN
ajrhss-504	173	2	gains	gain	NOUN
ajrhss-504	173	3	and	and	CCONJ
ajrhss-504	173	4	cost	cost	NOUN
ajrhss-504	173	5	savings	saving	NOUN
ajrhss-504	173	6	may	may	AUX
ajrhss-504	173	7	result	result	VERB
ajrhss-504	173	8	from	from	ADP
ajrhss-504	173	9	this	this	PRON
ajrhss-504	173	10	.	.	PUNCT
ajrhss-504	174	1	(	(	PUNCT
ajrhss-504	174	2	2	2	NUM
ajrhss-504	174	3	)	)	PUNCT
ajrhss-504	174	4	.	.	PUNCT
ajrhss-504	175	1	by	by	ADP
ajrhss-504	175	2	adopting	adopt	VERB
ajrhss-504	175	3	iso	iso	NOUN
ajrhss-504	175	4	9000	9000	NUM
ajrhss-504	175	5	,	,	PUNCT
ajrhss-504	175	6	service	service	NOUN
ajrhss-504	175	7	providers	provider	NOUN
ajrhss-504	175	8	may	may	AUX
ajrhss-504	175	9	guarantee	guarantee	VERB
ajrhss-504	175	10	they	they	PRON
ajrhss-504	175	11	always	always	ADV
ajrhss-504	175	12	provide	provide	VERB
ajrhss-504	175	13	high	high	ADJ
ajrhss-504	175	14	-	-	PUNCT
ajrhss-504	175	15	quality	quality	NOUN
ajrhss-504	175	16	work	work	NOUN
ajrhss-504	175	17	that	that	PRON
ajrhss-504	175	18	satisfies	satisfy	VERB
ajrhss-504	175	19	their	their	PRON
ajrhss-504	175	20	clients	client	NOUN
ajrhss-504	175	21	.	.	PUNCT
ajrhss-504	176	1	consequently	consequently	ADV
ajrhss-504	176	2	,	,	PUNCT
ajrhss-504	176	3	this	this	PRON
ajrhss-504	176	4	has	have	VERB
ajrhss-504	176	5	the	the	DET
ajrhss-504	176	6	potential	potential	NOUN
ajrhss-504	176	7	to	to	PART
ajrhss-504	176	8	boost	boost	VERB
ajrhss-504	176	9	client	client	NOUN
ajrhss-504	176	10	retention	retention	NOUN
ajrhss-504	176	11	rates	rate	NOUN
ajrhss-504	176	12	.	.	PUNCT
ajrhss-504	177	1	(	(	PUNCT
ajrhss-504	177	2	3	3	NUM
ajrhss-504	177	3	)	)	PUNCT
ajrhss-504	177	4	.	.	PUNCT
ajrhss-504	178	1	more	more	ADJ
ajrhss-504	178	2	confidence	confidence	NOUN
ajrhss-504	178	3	and	and	CCONJ
ajrhss-504	178	4	credibility	credibility	NOUN
ajrhss-504	178	5	gained	gain	VERB
ajrhss-504	178	6	from	from	ADP
ajrhss-504	178	7	customers	customer	NOUN
ajrhss-504	178	8	,	,	PUNCT
ajrhss-504	178	9	vendors	vendor	NOUN
ajrhss-504	178	10	,	,	PUNCT
ajrhss-504	178	11	and	and	CCONJ
ajrhss-504	178	12	other	other	ADJ
ajrhss-504	178	13	stakeholders	stakeholder	NOUN
ajrhss-504	178	14	because	because	SCONJ
ajrhss-504	178	15	of	of	ADP
ajrhss-504	178	16	the	the	DET
ajrhss-504	178	17	service	service	NOUN
ajrhss-504	178	18	provider	provider	NOUN
ajrhss-504	178	19	's	's	PART
ajrhss-504	178	20	iso	iso	NOUN
ajrhss-504	178	21	9000	9000	NUM
ajrhss-504	178	22	accreditation	accreditation	NOUN
ajrhss-504	178	23	.	.	PUNCT
ajrhss-504	179	1	(	(	PUNCT
ajrhss-504	179	2	4	4	NUM
ajrhss-504	179	3	)	)	PUNCT
ajrhss-504	179	4	.	.	PUNCT
ajrhss-504	180	1	improved	improve	VERB
ajrhss-504	180	2	performance	performance	NOUN
ajrhss-504	180	3	and	and	CCONJ
ajrhss-504	180	4	market	market	NOUN
ajrhss-504	180	5	competitiveness	competitiveness	NOUN
ajrhss-504	180	6	for	for	ADP
ajrhss-504	180	7	service	service	NOUN
ajrhss-504	180	8	providers	provider	NOUN
ajrhss-504	180	9	are	be	AUX
ajrhss-504	180	10	a	a	DET
ajrhss-504	180	11	direct	direct	ADJ
ajrhss-504	180	12	result	result	NOUN
ajrhss-504	180	13	of	of	ADP
ajrhss-504	180	14	adopting	adopt	VERB
ajrhss-504	180	15	iso	iso	NOUN
ajrhss-504	180	16	9001	9001	NUM
ajrhss-504	180	17	.	.	PUNCT
ajrhss-504	181	1	(	(	PUNCT
ajrhss-504	181	2	5	5	NUM
ajrhss-504	181	3	)	)	PUNCT
ajrhss-504	181	4	.	.	PUNCT
ajrhss-504	182	1	better	well	ADJ
ajrhss-504	182	2	coordination	coordination	NOUN
ajrhss-504	182	3	and	and	CCONJ
ajrhss-504	182	4	communication	communication	NOUN
ajrhss-504	182	5	might	might	AUX
ajrhss-504	182	6	result	result	VERB
ajrhss-504	182	7	from	from	ADP
ajrhss-504	182	8	iso	iso	PROPN
ajrhss-504	182	9	9000	9000	NUM
ajrhss-504	182	10	's	's	PART
ajrhss-504	182	11	insistence	insistence	NOUN
ajrhss-504	182	12	on	on	ADP
ajrhss-504	182	13	open	open	ADJ
ajrhss-504	182	14	channels	channel	NOUN
ajrhss-504	182	15	of	of	ADP
ajrhss-504	182	16	communication	communication	NOUN
ajrhss-504	182	17	between	between	ADP
ajrhss-504	182	18	employees	employee	NOUN
ajrhss-504	182	19	and	and	CCONJ
ajrhss-504	182	20	clients	client	NOUN
ajrhss-504	182	21	.	.	PUNCT
ajrhss-504	183	1	(	(	PUNCT
ajrhss-504	183	2	6	6	NUM
ajrhss-504	183	3	)	)	PUNCT
ajrhss-504	183	4	.	.	PUNCT
ajrhss-504	184	1	employee	employee	NOUN
ajrhss-504	184	2	engagement	engagement	NOUN
ajrhss-504	184	3	and	and	CCONJ
ajrhss-504	184	4	motivation	motivation	NOUN
ajrhss-504	184	5	may	may	AUX
ajrhss-504	184	6	be	be	AUX
ajrhss-504	184	7	enhanced	enhance	VERB
ajrhss-504	184	8	via	via	ADP
ajrhss-504	184	9	iso	iso	NOUN
ajrhss-504	184	10	9000	9000	NUM
ajrhss-504	184	11	's	's	PART
ajrhss-504	184	12	emphasis	emphasis	NOUN
ajrhss-504	184	13	on	on	ADP
ajrhss-504	184	14	employee	employee	NOUN
ajrhss-504	184	15	involvement	involvement	NOUN
ajrhss-504	184	16	in	in	ADP
ajrhss-504	184	17	the	the	DET
ajrhss-504	184	18	quality	quality	NOUN
ajrhss-504	184	19	management	management	NOUN
ajrhss-504	184	20	process	process	NOUN
ajrhss-504	184	21	.	.	PUNCT
ajrhss-504	185	1	to	to	PART
ajrhss-504	185	2	sum	sum	VERB
ajrhss-504	185	3	up	up	ADP
ajrhss-504	185	4	,	,	PUNCT
ajrhss-504	185	5	iso	iso	PROPN
ajrhss-504	185	6	9000	9000	NUM
ajrhss-504	185	7	may	may	AUX
ajrhss-504	185	8	benefit	benefit	VERB
ajrhss-504	185	9	service	service	NOUN
ajrhss-504	185	10	businesses	business	NOUN
ajrhss-504	185	11	by	by	ADP
ajrhss-504	185	12	enhancing	enhance	VERB
ajrhss-504	185	13	their	their	PRON
ajrhss-504	185	14	operations	operation	NOUN
ajrhss-504	185	15	,	,	PUNCT
ajrhss-504	185	16	delighting	delight	VERB
ajrhss-504	185	17	their	their	PRON
ajrhss-504	185	18	clientele	clientele	NOUN
ajrhss-504	185	19	,	,	PUNCT
ajrhss-504	185	20	and	and	CCONJ
ajrhss-504	185	21	attracting	attract	VERB
ajrhss-504	185	22	new	new	ADJ
ajrhss-504	185	23	business	business	NOUN
ajrhss-504	185	24	.	.	PUNCT
ajrhss-504	186	1	however	however	ADV
ajrhss-504	186	2	,	,	PUNCT
ajrhss-504	186	3	accreditation	accreditation	NOUN
ajrhss-504	186	4	is	be	AUX
ajrhss-504	186	5	n't	not	PART
ajrhss-504	186	6	a	a	DET
ajrhss-504	186	7	good	good	ADJ
ajrhss-504	186	8	fit	fit	NOUN
ajrhss-504	186	9	for	for	ADP
ajrhss-504	186	10	every	every	DET
ajrhss-504	186	11	service	service	NOUN
ajrhss-504	186	12	business	business	NOUN
ajrhss-504	186	13	since	since	SCONJ
ajrhss-504	186	14	it	it	PRON
ajrhss-504	186	15	may	may	AUX
ajrhss-504	186	16	be	be	AUX
ajrhss-504	186	17	expensive	expensive	ADJ
ajrhss-504	186	18	and	and	CCONJ
ajrhss-504	186	19	time	time	NOUN
ajrhss-504	186	20	-	-	PUNCT
ajrhss-504	186	21	consuming	consume	VERB
ajrhss-504	186	22	to	to	PART
ajrhss-504	186	23	obtain	obtain	VERB
ajrhss-504	186	24	and	and	CCONJ
ajrhss-504	186	25	maintain	maintain	VERB
ajrhss-504	186	26	.	.	PUNCT
ajrhss-504	187	1	impact	impact	NOUN
ajrhss-504	187	2	of	of	ADP
ajrhss-504	187	3	the	the	DET
ajrhss-504	187	4	14	14	NUM
ajrhss-504	187	5	points	point	NOUN
ajrhss-504	187	6	of	of	ADP
ajrhss-504	187	7	deming	deming	NOUN
ajrhss-504	187	8	on	on	ADP
ajrhss-504	187	9	performance	performance	NOUN
ajrhss-504	187	10	of	of	ADP
ajrhss-504	187	11	service	service	NOUN
ajrhss-504	187	12	organizations	organization	NOUN
ajrhss-504	187	13	w.	w.	PROPN
ajrhss-504	187	14	edwards	edwards	PROPN
ajrhss-504	187	15	deming	deming	PROPN
ajrhss-504	187	16	developed	develop	VERB
ajrhss-504	187	17	a	a	DET
ajrhss-504	187	18	series	series	NOUN
ajrhss-504	187	19	of	of	ADP
ajrhss-504	187	20	guidelines	guideline	NOUN
ajrhss-504	187	21	for	for	ADP
ajrhss-504	187	22	management	management	NOUN
ajrhss-504	187	23	and	and	CCONJ
ajrhss-504	187	24	quality	quality	NOUN
ajrhss-504	187	25	control	control	NOUN
ajrhss-504	187	26	known	know	VERB
ajrhss-504	187	27	as	as	ADP
ajrhss-504	187	28	the	the	DET
ajrhss-504	187	29	14	14	NUM
ajrhss-504	187	30	points	point	NOUN
ajrhss-504	187	31	of	of	ADP
ajrhss-504	187	32	deming	deming	PROPN
ajrhss-504	187	33	.	.	PUNCT
ajrhss-504	188	1	they	they	PRON
ajrhss-504	188	2	have	have	AUX
ajrhss-504	188	3	been	be	AUX
ajrhss-504	188	4	extensively	extensively	ADV
ajrhss-504	188	5	implemented	implement	VERB
ajrhss-504	188	6	in	in	ADP
ajrhss-504	188	7	the	the	DET
ajrhss-504	188	8	manufacturing	manufacturing	NOUN
ajrhss-504	188	9	industry	industry	NOUN
ajrhss-504	188	10	as	as	ADV
ajrhss-504	188	11	well	well	ADV
ajrhss-504	188	12	as	as	ADP
ajrhss-504	188	13	the	the	DET
ajrhss-504	188	14	service	service	NOUN
ajrhss-504	188	15	industry	industry	NOUN
ajrhss-504	188	16	,	,	PUNCT
ajrhss-504	188	17	and	and	CCONJ
ajrhss-504	188	18	it	it	PRON
ajrhss-504	188	19	is	be	AUX
ajrhss-504	188	20	believed	believe	VERB
ajrhss-504	188	21	that	that	SCONJ
ajrhss-504	188	22	they	they	PRON
ajrhss-504	188	23	have	have	AUX
ajrhss-504	188	24	had	have	VERB
ajrhss-504	188	25	a	a	DET
ajrhss-504	188	26	substantial	substantial	ADJ
ajrhss-504	188	27	influence	influence	NOUN
ajrhss-504	188	28	on	on	ADP
ajrhss-504	188	29	the	the	DET
ajrhss-504	188	30	improvement	improvement	NOUN
ajrhss-504	188	31	of	of	ADP
ajrhss-504	188	32	performance	performance	NOUN
ajrhss-504	188	33	in	in	ADP
ajrhss-504	188	34	both	both	PRON
ajrhss-504	188	35	of	of	ADP
ajrhss-504	188	36	these	these	DET
ajrhss-504	188	37	areas	area	NOUN
ajrhss-504	188	38	.	.	PUNCT
ajrhss-504	189	1	(	(	PUNCT
ajrhss-504	189	2	1	1	NUM
ajrhss-504	189	3	)	)	PUNCT
ajrhss-504	189	4	.	.	PUNCT
ajrhss-504	189	5	establish	establish	VERB
ajrhss-504	189	6	a	a	DET
ajrhss-504	189	7	constant	constant	ADJ
ajrhss-504	189	8	goal	goal	NOUN
ajrhss-504	189	9	for	for	ADP
ajrhss-504	189	10	the	the	DET
ajrhss-504	189	11	enhancement	enhancement	NOUN
ajrhss-504	189	12	of	of	ADP
ajrhss-504	189	13	goods	good	NOUN
ajrhss-504	189	14	and	and	CCONJ
ajrhss-504	189	15	services	service	NOUN
ajrhss-504	189	16	,	,	PUNCT
ajrhss-504	189	17	(	(	PUNCT
ajrhss-504	189	18	2	2	NUM
ajrhss-504	189	19	)	)	PUNCT
ajrhss-504	189	20	.	.	PUNCT
ajrhss-504	190	1	take	take	VERB
ajrhss-504	190	2	on	on	ADP
ajrhss-504	190	3	the	the	DET
ajrhss-504	190	4	new	new	ADJ
ajrhss-504	190	5	outlook	outlook	NOUN
ajrhss-504	190	6	,	,	PUNCT
ajrhss-504	190	7	(	(	PUNCT
ajrhss-504	190	8	3	3	NUM
ajrhss-504	190	9	)	)	PUNCT
ajrhss-504	190	10	.	.	PUNCT
ajrhss-504	191	1	no	no	ADV
ajrhss-504	191	2	longer	long	ADV
ajrhss-504	191	3	rely	rely	VERB
ajrhss-504	191	4	on	on	ADP
ajrhss-504	191	5	inspection	inspection	NOUN
ajrhss-504	191	6	as	as	ADP
ajrhss-504	191	7	the	the	DET
ajrhss-504	191	8	only	only	ADJ
ajrhss-504	191	9	means	mean	NOUN
ajrhss-504	191	10	of	of	ADP
ajrhss-504	191	11	ensuring	ensure	VERB
ajrhss-504	191	12	quality	quality	NOUN
ajrhss-504	191	13	.	.	PUNCT
ajrhss-504	192	1	(	(	PUNCT
ajrhss-504	192	2	4	4	NUM
ajrhss-504	192	3	)	)	PUNCT
ajrhss-504	192	4	.	.	PUNCT
ajrhss-504	193	1	stop	stop	VERB
ajrhss-504	193	2	giving	give	VERB
ajrhss-504	193	3	contracts	contract	NOUN
ajrhss-504	193	4	out	out	ADP
ajrhss-504	193	5	based	base	VERB
ajrhss-504	193	6	only	only	ADV
ajrhss-504	193	7	on	on	ADP
ajrhss-504	193	8	price	price	NOUN
ajrhss-504	193	9	and	and	CCONJ
ajrhss-504	193	10	find	find	VERB
ajrhss-504	193	11	a	a	DET
ajrhss-504	193	12	way	way	NOUN
ajrhss-504	193	13	to	to	PART
ajrhss-504	193	14	save	save	VERB
ajrhss-504	193	15	costs	cost	NOUN
ajrhss-504	193	16	by	by	ADP
ajrhss-504	193	17	just	just	ADV
ajrhss-504	193	18	dealing	deal	VERB
ajrhss-504	193	19	with	with	ADP
ajrhss-504	193	20	one	one	NUM
ajrhss-504	193	21	vendor	vendor	NOUN
ajrhss-504	193	22	.	.	PUNCT
ajrhss-504	194	1	(	(	PUNCT
ajrhss-504	194	2	5	5	NUM
ajrhss-504	194	3	)	)	PUNCT
ajrhss-504	194	4	.	.	PUNCT
ajrhss-504	195	1	always	always	ADV
ajrhss-504	195	2	and	and	CCONJ
ajrhss-504	195	3	permanently	permanently	ADV
ajrhss-504	195	4	seek	seek	VERB
ajrhss-504	195	5	ways	way	NOUN
ajrhss-504	195	6	to	to	PART
ajrhss-504	195	7	enhance	enhance	VERB
ajrhss-504	195	8	all	all	DET
ajrhss-504	195	9	aspects	aspect	NOUN
ajrhss-504	195	10	of	of	ADP
ajrhss-504	195	11	the	the	DET
ajrhss-504	195	12	planning	planning	NOUN
ajrhss-504	195	13	,	,	PUNCT
ajrhss-504	195	14	manufacturing	manufacturing	NOUN
ajrhss-504	195	15	,	,	PUNCT
ajrhss-504	195	16	and	and	CCONJ
ajrhss-504	195	17	service	service	NOUN
ajrhss-504	195	18	processes	process	NOUN
ajrhss-504	195	19	.	.	PUNCT
ajrhss-504	196	1	(	(	PUNCT
ajrhss-504	196	2	6	6	NUM
ajrhss-504	196	3	)	)	PUNCT
ajrhss-504	196	4	.	.	PUNCT
ajrhss-504	197	1	implement	implement	VERB
ajrhss-504	197	2	on	on	ADP
ajrhss-504	197	3	-	-	PUNCT
ajrhss-504	197	4	the	the	DET
ajrhss-504	197	5	-	-	PUNCT
ajrhss-504	197	6	job	job	NOUN
ajrhss-504	197	7	instruction	instruction	NOUN
ajrhss-504	197	8	.	.	PUNCT
ajrhss-504	198	1	(	(	PUNCT
ajrhss-504	198	2	7	7	NUM
ajrhss-504	198	3	)	)	PUNCT
ajrhss-504	198	4	.	.	PUNCT
ajrhss-504	199	1	start	start	VERB
ajrhss-504	199	2	an	an	DET
ajrhss-504	199	3	ambitious	ambitious	ADJ
ajrhss-504	199	4	learning	learning	NOUN
ajrhss-504	199	5	and	and	CCONJ
ajrhss-504	199	6	development	development	NOUN
ajrhss-504	199	7	plan	plan	NOUN
ajrhss-504	199	8	.	.	PUNCT
ajrhss-504	200	1	(	(	PUNCT
ajrhss-504	200	2	8)	8)	X
ajrhss-504	200	3	.	.	PUNCT
ajrhss-504	201	1	make	make	VERB
ajrhss-504	201	2	everyone	everyone	PRON
ajrhss-504	201	3	in	in	ADP
ajrhss-504	201	4	the	the	DET
ajrhss-504	201	5	business	business	NOUN
ajrhss-504	201	6	contribute	contribute	VERB
ajrhss-504	201	7	to	to	ADP
ajrhss-504	201	8	bringing	bring	VERB
ajrhss-504	201	9	about	about	ADP
ajrhss-504	201	10	the	the	DET
ajrhss-504	201	11	change	change	NOUN
ajrhss-504	201	12	.	.	PUNCT
ajrhss-504	202	1	(	(	PUNCT
ajrhss-504	202	2	9	9	NUM
ajrhss-504	202	3	)	)	PUNCT
ajrhss-504	202	4	.	.	PUNCT
ajrhss-504	203	1	maintaining	maintain	VERB
ajrhss-504	203	2	a	a	DET
ajrhss-504	203	3	consistent	consistent	ADJ
ajrhss-504	203	4	mission	mission	NOUN
ajrhss-504	203	5	helps	help	VERB
ajrhss-504	203	6	businesses	business	NOUN
ajrhss-504	203	7	stay	stay	VERB
ajrhss-504	203	8	on	on	ADP
ajrhss-504	203	9	track	track	NOUN
ajrhss-504	203	10	with	with	ADP
ajrhss-504	203	11	their	their	PRON
ajrhss-504	203	12	objectives	objective	NOUN
ajrhss-504	203	13	and	and	CCONJ
ajrhss-504	203	14	fosters	foster	VERB
ajrhss-504	203	15	an	an	DET
ajrhss-504	203	16	environment	environment	NOUN
ajrhss-504	203	17	where	where	SCONJ
ajrhss-504	203	18	constant	constant	ADJ
ajrhss-504	203	19	development	development	NOUN
ajrhss-504	203	20	is	be	AUX
ajrhss-504	203	21	the	the	DET
ajrhss-504	203	22	norm	norm	NOUN
ajrhss-504	203	23	.	.	PUNCT
ajrhss-504	204	1	(	(	PUNCT
ajrhss-504	204	2	10	10	NUM
ajrhss-504	204	3	)	)	PUNCT
ajrhss-504	204	4	.	.	PUNCT
ajrhss-504	205	1	to	to	PART
ajrhss-504	205	2	change	change	VERB
ajrhss-504	205	3	your	your	PRON
ajrhss-504	205	4	guiding	guide	VERB
ajrhss-504	205	5	principles	principle	NOUN
ajrhss-504	205	6	,	,	PUNCT
ajrhss-504	205	7	you	you	PRON
ajrhss-504	205	8	must	must	AUX
ajrhss-504	205	9	be	be	AUX
ajrhss-504	205	10	open	open	ADJ
ajrhss-504	205	11	to	to	ADP
ajrhss-504	205	12	new	new	ADJ
ajrhss-504	205	13	ideas	idea	NOUN
ajrhss-504	205	14	and	and	CCONJ
ajrhss-504	205	15	methods	method	NOUN
ajrhss-504	205	16	of	of	ADP
ajrhss-504	205	17	thinking	think	VERB
ajrhss-504	205	18	about	about	ADP
ajrhss-504	205	19	quality	quality	NOUN
ajrhss-504	205	20	and	and	CCONJ
ajrhss-504	205	21	management	management	NOUN
ajrhss-504	205	22	.	.	PUNCT
ajrhss-504	206	1	(	(	PUNCT
ajrhss-504	206	2	11	11	NUM
ajrhss-504	206	3	)	)	PUNCT
ajrhss-504	206	4	.	.	PUNCT
ajrhss-504	207	1	when	when	SCONJ
ajrhss-504	207	2	businesses	business	NOUN
ajrhss-504	207	3	no	no	ADV
ajrhss-504	207	4	longer	long	ADV
ajrhss-504	207	5	need	need	VERB
ajrhss-504	207	6	to	to	PART
ajrhss-504	207	7	rely	rely	VERB
ajrhss-504	207	8	on	on	ADP
ajrhss-504	207	9	inspection	inspection	NOUN
ajrhss-504	207	10	to	to	PART
ajrhss-504	207	11	find	find	VERB
ajrhss-504	207	12	and	and	CCONJ
ajrhss-504	207	13	fix	fix	VERB
ajrhss-504	207	14	problems	problem	NOUN
ajrhss-504	207	15	,	,	PUNCT
ajrhss-504	207	16	they	they	PRON
ajrhss-504	207	17	can	can	AUX
ajrhss-504	207	18	put	put	VERB
ajrhss-504	207	19	more	more	ADJ
ajrhss-504	207	20	effort	effort	NOUN
ajrhss-504	207	21	into	into	ADP
ajrhss-504	207	22	avoiding	avoid	VERB
ajrhss-504	207	23	problems	problem	NOUN
ajrhss-504	207	24	from	from	ADP
ajrhss-504	207	25	occurring	occur	VERB
ajrhss-504	207	26	in	in	ADP
ajrhss-504	207	27	the	the	DET
ajrhss-504	207	28	first	first	ADJ
ajrhss-504	207	29	place	place	NOUN
ajrhss-504	207	30	.	.	PUNCT
ajrhss-504	208	1	(	(	PUNCT
ajrhss-504	208	2	12	12	NUM
ajrhss-504	208	3	)	)	PUNCT
ajrhss-504	208	4	.	.	PUNCT
ajrhss-504	209	1	firm	firm	NOUN
ajrhss-504	209	2	may	may	AUX
ajrhss-504	209	3	save	save	VERB
ajrhss-504	209	4	money	money	NOUN
ajrhss-504	209	5	and	and	CCONJ
ajrhss-504	209	6	improve	improve	VERB
ajrhss-504	209	7	product	product	NOUN
ajrhss-504	209	8	quality	quality	NOUN
ajrhss-504	209	9	by	by	ADP
ajrhss-504	209	10	sticking	stick	VERB
ajrhss-504	209	11	with	with	ADP
ajrhss-504	209	12	a	a	DET
ajrhss-504	209	13	single	single	ADJ
ajrhss-504	209	14	provider	provider	NOUN
ajrhss-504	209	15	.	.	PUNCT
ajrhss-504	210	1	these	these	DET
ajrhss-504	210	2	guiding	guide	VERB
ajrhss-504	210	3	concepts	concept	NOUN
ajrhss-504	210	4	may	may	AUX
ajrhss-504	210	5	be	be	AUX
ajrhss-504	210	6	used	use	VERB
ajrhss-504	210	7	by	by	ADP
ajrhss-504	210	8	service	service	NOUN
ajrhss-504	210	9	businesses	business	NOUN
ajrhss-504	210	10	to	to	PART
ajrhss-504	210	11	enhance	enhance	VERB
ajrhss-504	210	12	customer	customer	NOUN
ajrhss-504	210	13	happiness	happiness	NOUN
ajrhss-504	210	14	and	and	CCONJ
ajrhss-504	210	15	engagement	engagement	NOUN
ajrhss-504	210	16	,	,	PUNCT
ajrhss-504	210	17	as	as	ADV
ajrhss-504	210	18	well	well	ADV
ajrhss-504	210	19	as	as	ADP
ajrhss-504	210	20	operational	operational	ADJ
ajrhss-504	210	21	effectiveness	effectiveness	NOUN
ajrhss-504	210	22	and	and	CCONJ
ajrhss-504	210	23	productivity	productivity	NOUN
ajrhss-504	210	24	.	.	PUNCT
ajrhss-504	211	1	service	service	NOUN
ajrhss-504	211	2	firm	firm	NOUN
ajrhss-504	211	3	may	may	AUX
ajrhss-504	211	4	distinguish	distinguish	VERB
ajrhss-504	211	5	themselves	themselves	PRON
ajrhss-504	211	6	in	in	ADP
ajrhss-504	211	7	a	a	DET
ajrhss-504	211	8	market	market	NOUN
ajrhss-504	211	9	that	that	PRON
ajrhss-504	211	10	is	be	AUX
ajrhss-504	211	11	very	very	ADV
ajrhss-504	211	12	competitive	competitive	ADJ
ajrhss-504	211	13	by	by	ADP
ajrhss-504	211	14	concentrating	concentrate	VERB
ajrhss-504	211	15	on	on	ADP
ajrhss-504	211	16	quality	quality	NOUN
ajrhss-504	211	17	and	and	CCONJ
ajrhss-504	211	18	continual	continual	ADJ
ajrhss-504	211	19	development	development	NOUN
ajrhss-504	211	20	.	.	PUNCT
ajrhss-504	212	1	furthermore	furthermore	ADV
ajrhss-504	212	2	,	,	PUNCT
ajrhss-504	212	3	if	if	SCONJ
ajrhss-504	212	4	they	they	PRON
ajrhss-504	212	5	foster	foster	VERB
ajrhss-504	212	6	a	a	DET
ajrhss-504	212	7	culture	culture	NOUN
ajrhss-504	212	8	of	of	ADP
ajrhss-504	212	9	trust	trust	NOUN
ajrhss-504	212	10	and	and	CCONJ
ajrhss-504	212	11	engagement	engagement	NOUN
ajrhss-504	212	12	among	among	ADP
ajrhss-504	212	13	their	their	PRON
ajrhss-504	212	14	employees	employee	NOUN
ajrhss-504	212	15	,	,	PUNCT
ajrhss-504	212	16	they	they	PRON
ajrhss-504	212	17	can	can	AUX
ajrhss-504	212	18	increase	increase	VERB
ajrhss-504	212	19	staff	staff	NOUN
ajrhss-504	212	20	retention	retention	NOUN
ajrhss-504	212	21	as	as	ADV
ajrhss-504	212	22	well	well	ADV
ajrhss-504	212	23	as	as	ADP
ajrhss-504	212	24	productivity	productivity	NOUN
ajrhss-504	212	25	.	.	PUNCT
ajrhss-504	213	1	impact	impact	NOUN
ajrhss-504	213	2	of	of	ADP
ajrhss-504	213	3	the	the	DET
ajrhss-504	213	4	lean	lean	ADJ
ajrhss-504	213	5	manufacturing	manufacturing	NOUN
ajrhss-504	213	6	on	on	ADP
ajrhss-504	213	7	performance	performance	NOUN
ajrhss-504	213	8	of	of	ADP
ajrhss-504	213	9	service	service	NOUN
ajrhss-504	213	10	organizations	organization	NOUN
ajrhss-504	213	11	the	the	DET
ajrhss-504	213	12	term	term	NOUN
ajrhss-504	213	13	"	"	PUNCT
ajrhss-504	213	14	lean	lean	ADJ
ajrhss-504	213	15	manufacturing	manufacturing	NOUN
ajrhss-504	213	16	"	"	PUNCT
ajrhss-504	213	17	refers	refer	VERB
ajrhss-504	213	18	to	to	ADP
ajrhss-504	213	19	an	an	DET
ajrhss-504	213	20	approach	approach	NOUN
ajrhss-504	213	21	that	that	PRON
ajrhss-504	213	22	was	be	AUX
ajrhss-504	213	23	developed	develop	VERB
ajrhss-504	213	24	to	to	PART
ajrhss-504	213	25	improve	improve	VERB
ajrhss-504	213	26	production	production	NOUN
ajrhss-504	213	27	by	by	ADP
ajrhss-504	213	28	reducing	reduce	VERB
ajrhss-504	213	29	waste	waste	NOUN
ajrhss-504	213	30	and	and	CCONJ
ajrhss-504	213	31	maximizing	maximize	VERB
ajrhss-504	213	32	efficiency	efficiency	NOUN
ajrhss-504	213	33	.	.	PUNCT
ajrhss-504	214	1	its	its	PRON
ajrhss-504	214	2	goals	goal	NOUN
ajrhss-504	214	3	include	include	VERB
ajrhss-504	214	4	enhancing	enhance	VERB
ajrhss-504	214	5	quality	quality	NOUN
ajrhss-504	214	6	while	while	SCONJ
ajrhss-504	214	7	lowering	lower	VERB
ajrhss-504	214	8	costs	cost	NOUN
ajrhss-504	214	9	,	,	PUNCT
ajrhss-504	214	10	and	and	CCONJ
ajrhss-504	214	11	boosting	boost	VERB
ajrhss-504	214	12	client	client	NOUN
ajrhss-504	214	13	satisfaction	satisfaction	NOUN
ajrhss-504	214	14	(	(	PUNCT
ajrhss-504	214	15	yun	yun	PROPN
ajrhss-504	214	16	-	-	PUNCT
ajrhss-504	214	17	yun	yun	PROPN
ajrhss-504	214	18	et	et	PROPN
ajrhss-504	214	19	al	al	PROPN
ajrhss-504	214	20	.	.	PROPN
ajrhss-504	214	21	,	,	PUNCT
ajrhss-504	214	22	2017	2017	NUM
ajrhss-504	214	23	)	)	PUNCT
ajrhss-504	214	24	.	.	PUNCT
ajrhss-504	215	1	lean	lean	ADJ
ajrhss-504	215	2	service	service	NOUN
ajrhss-504	215	3	,	,	PUNCT
ajrhss-504	215	4	which	which	PRON
ajrhss-504	215	5	is	be	AUX
ajrhss-504	215	6	based	base	VERB
ajrhss-504	215	7	on	on	ADP
ajrhss-504	215	8	the	the	DET
ajrhss-504	215	9	concepts	concept	NOUN
ajrhss-504	215	10	of	of	ADP
ajrhss-504	215	11	lean	lean	ADJ
ajrhss-504	215	12	manufacturing	manufacturing	NOUN
ajrhss-504	215	13	,	,	PUNCT
ajrhss-504	215	14	has	have	AUX
ajrhss-504	215	15	been	be	AUX
ajrhss-504	215	16	shown	show	VERB
ajrhss-504	215	17	to	to	PART
ajrhss-504	215	18	improve	improve	VERB
ajrhss-504	215	19	productivity	productivity	NOUN
ajrhss-504	215	20	in	in	ADP
ajrhss-504	215	21	the	the	DET
ajrhss-504	215	22	service	service	NOUN
ajrhss-504	215	23	sector	sector	NOUN
ajrhss-504	215	24	.	.	PUNCT
ajrhss-504	216	1	1	1	X
ajrhss-504	216	2	.	.	X
ajrhss-504	216	3	service	service	NOUN
ajrhss-504	216	4	mapping	mapping	NOUN
ajrhss-504	216	5	to	to	PART
ajrhss-504	216	6	identify	identify	VERB
ajrhss-504	216	7	and	and	CCONJ
ajrhss-504	216	8	remove	remove	VERB
ajrhss-504	216	9	non	non	ADJ
ajrhss-504	216	10	-	-	ADJ
ajrhss-504	216	11	value	value	NOUN
ajrhss-504	216	12	-	-	PUNCT
ajrhss-504	216	13	adding	add	VERB
ajrhss-504	216	14	activities	activity	NOUN
ajrhss-504	216	15	.	.	PUNCT
ajrhss-504	217	1	this	this	PRON
ajrhss-504	217	2	has	have	VERB
ajrhss-504	217	3	the	the	DET
ajrhss-504	217	4	potential	potential	NOUN
ajrhss-504	217	5	to	to	PART
ajrhss-504	217	6	boost	boost	VERB
ajrhss-504	217	7	productivity	productivity	NOUN
ajrhss-504	217	8	,	,	PUNCT
ajrhss-504	217	9	decrease	decrease	NOUN
ajrhss-504	217	10	expenses	expense	NOUN
ajrhss-504	217	11	,	,	PUNCT
ajrhss-504	217	12	and	and	CCONJ
ajrhss-504	217	13	delight	delight	VERB
ajrhss-504	217	14	existing	exist	VERB
ajrhss-504	217	15	customers	customer	NOUN
ajrhss-504	217	16	.	.	PUNCT
ajrhss-504	218	1	american	american	ADJ
ajrhss-504	218	2	journal	journal	PROPN
ajrhss-504	218	3	of	of	ADP
ajrhss-504	218	4	research	research	NOUN
ajrhss-504	218	5	in	in	ADP
ajrhss-504	218	6	humanities	humanity	NOUN
ajrhss-504	218	7	and	and	CCONJ
ajrhss-504	218	8	social	social	ADJ
ajrhss-504	218	9	sciences	science	NOUN
ajrhss-504	218	10	volume	volume	NOUN
ajrhss-504	218	11	9	9	NUM
ajrhss-504	218	12	,	,	PUNCT
ajrhss-504	218	13	feb	feb	PROPN
ajrhss-504	218	14	.	.	PROPN
ajrhss-504	218	15	,	,	PUNCT
ajrhss-504	218	16	2023	2023	NUM
ajrhss-504	218	17	p	p	NOUN
ajrhss-504	218	18	a	a	DET
ajrhss-504	218	19	g	g	NOUN
ajrhss-504	218	20	e	e	NOUN
ajrhss-504	218	21	|	|	NOUN
ajrhss-504	218	22	127	127	NUM
ajrhss-504	218	23	www.americanjournal.org	www.americanjournal.org	PROPN
ajrhss-504	218	24	2	2	NUM
ajrhss-504	218	25	.	.	PUNCT
ajrhss-504	218	26	analyzing	analyze	VERB
ajrhss-504	218	27	service	service	NOUN
ajrhss-504	218	28	processes	process	NOUN
ajrhss-504	218	29	for	for	ADP
ajrhss-504	218	30	bottlenecks	bottleneck	NOUN
ajrhss-504	218	31	and	and	CCONJ
ajrhss-504	218	32	inefficiencies	inefficiency	NOUN
ajrhss-504	218	33	,	,	PUNCT
ajrhss-504	218	34	then	then	ADV
ajrhss-504	218	35	devising	devise	VERB
ajrhss-504	218	36	plans	plan	NOUN
ajrhss-504	218	37	to	to	PART
ajrhss-504	218	38	eliminate	eliminate	VERB
ajrhss-504	218	39	them	they	PRON
ajrhss-504	218	40	.	.	PUNCT
ajrhss-504	219	1	this	this	PRON
ajrhss-504	219	2	has	have	VERB
ajrhss-504	219	3	the	the	DET
ajrhss-504	219	4	potential	potential	NOUN
ajrhss-504	219	5	to	to	PART
ajrhss-504	219	6	enhance	enhance	VERB
ajrhss-504	219	7	velocity	velocity	NOUN
ajrhss-504	219	8	,	,	PUNCT
ajrhss-504	219	9	quality	quality	NOUN
ajrhss-504	219	10	,	,	PUNCT
ajrhss-504	219	11	and	and	CCONJ
ajrhss-504	219	12	productivity	productivity	NOUN
ajrhss-504	219	13	.	.	PUNCT
ajrhss-504	220	1	3	3	X
ajrhss-504	220	2	.	.	X
ajrhss-504	220	3	creating	create	VERB
ajrhss-504	220	4	and	and	CCONJ
ajrhss-504	220	5	maintaining	maintain	VERB
ajrhss-504	220	6	a	a	DET
ajrhss-504	220	7	library	library	NOUN
ajrhss-504	220	8	of	of	ADP
ajrhss-504	220	9	documented	document	VERB
ajrhss-504	220	10	service	service	NOUN
ajrhss-504	220	11	process	process	NOUN
ajrhss-504	220	12	templates	template	NOUN
ajrhss-504	220	13	and	and	CCONJ
ajrhss-504	220	14	standard	standard	ADJ
ajrhss-504	220	15	operating	operating	NOUN
ajrhss-504	220	16	procedures	procedure	NOUN
ajrhss-504	220	17	.	.	PUNCT
ajrhss-504	221	1	consistency	consistency	NOUN
ajrhss-504	221	2	,	,	PUNCT
ajrhss-504	221	3	quality	quality	NOUN
ajrhss-504	221	4	,	,	PUNCT
ajrhss-504	221	5	and	and	CCONJ
ajrhss-504	221	6	productivity	productivity	NOUN
ajrhss-504	221	7	may	may	AUX
ajrhss-504	221	8	all	all	PRON
ajrhss-504	221	9	increase	increase	VERB
ajrhss-504	221	10	as	as	ADP
ajrhss-504	221	11	a	a	DET
ajrhss-504	221	12	result	result	NOUN
ajrhss-504	221	13	of	of	ADP
ajrhss-504	221	14	this	this	PRON
ajrhss-504	221	15	.	.	PUNCT
ajrhss-504	222	1	4	4	X
ajrhss-504	222	2	.	.	X
ajrhss-504	222	3	continual	continual	ADJ
ajrhss-504	222	4	improvement	improvement	NOUN
ajrhss-504	222	5	is	be	AUX
ajrhss-504	222	6	the	the	DET
ajrhss-504	222	7	practice	practice	NOUN
ajrhss-504	222	8	of	of	ADP
ajrhss-504	222	9	actively	actively	ADV
ajrhss-504	222	10	encouraging	encouraging	ADJ
ajrhss-504	222	11	and	and	CCONJ
ajrhss-504	222	12	enabling	enable	VERB
ajrhss-504	222	13	staff	staff	NOUN
ajrhss-504	222	14	to	to	PART
ajrhss-504	222	15	suggest	suggest	VERB
ajrhss-504	222	16	and	and	CCONJ
ajrhss-504	222	17	execute	execute	VERB
ajrhss-504	222	18	changes	change	NOUN
ajrhss-504	222	19	that	that	PRON
ajrhss-504	222	20	enhance	enhance	VERB
ajrhss-504	222	21	the	the	DET
ajrhss-504	222	22	delivery	delivery	NOUN
ajrhss-504	222	23	of	of	ADP
ajrhss-504	222	24	service	service	NOUN
ajrhss-504	222	25	to	to	ADP
ajrhss-504	222	26	customers	customer	NOUN
ajrhss-504	222	27	.	.	PUNCT
ajrhss-504	223	1	this	this	PRON
ajrhss-504	223	2	has	have	VERB
ajrhss-504	223	3	the	the	DET
ajrhss-504	223	4	potential	potential	NOUN
ajrhss-504	223	5	to	to	PART
ajrhss-504	223	6	raise	raise	VERB
ajrhss-504	223	7	morale	morale	NOUN
ajrhss-504	223	8	and	and	CCONJ
ajrhss-504	223	9	productivity	productivity	NOUN
ajrhss-504	223	10	in	in	ADP
ajrhss-504	223	11	the	the	DET
ajrhss-504	223	12	workplace	workplace	NOUN
ajrhss-504	223	13	.	.	PUNCT
ajrhss-504	224	1	5	5	X
ajrhss-504	224	2	.	.	X
ajrhss-504	224	3	management	management	NOUN
ajrhss-504	224	4	is	be	AUX
ajrhss-504	224	5	based	base	VERB
ajrhss-504	224	6	on	on	ADP
ajrhss-504	224	7	the	the	DET
ajrhss-504	224	8	use	use	NOUN
ajrhss-504	224	9	of	of	ADP
ajrhss-504	224	10	visual	visual	ADJ
ajrhss-504	224	11	aids	aid	NOUN
ajrhss-504	224	12	to	to	PART
ajrhss-504	224	13	explain	explain	VERB
ajrhss-504	224	14	and	and	CCONJ
ajrhss-504	224	15	improve	improve	VERB
ajrhss-504	224	16	service	service	NOUN
ajrhss-504	224	17	delivery	delivery	NOUN
ajrhss-504	224	18	.	.	PUNCT
ajrhss-504	225	1	this	this	PRON
ajrhss-504	225	2	has	have	VERB
ajrhss-504	225	3	the	the	DET
ajrhss-504	225	4	potential	potential	NOUN
ajrhss-504	225	5	to	to	PART
ajrhss-504	225	6	promote	promote	VERB
ajrhss-504	225	7	open	open	ADJ
ajrhss-504	225	8	dialogue	dialogue	NOUN
ajrhss-504	225	9	,	,	PUNCT
ajrhss-504	225	10	more	more	ADJ
ajrhss-504	225	11	accountability	accountability	NOUN
ajrhss-504	225	12	,	,	PUNCT
ajrhss-504	225	13	and	and	CCONJ
ajrhss-504	225	14	greater	great	ADJ
ajrhss-504	225	15	responsibility	responsibility	NOUN
ajrhss-504	225	16	.	.	PUNCT
ajrhss-504	226	1	6	6	X
ajrhss-504	226	2	.	.	X
ajrhss-504	226	3	utilizing	utilize	VERB
ajrhss-504	226	4	pull	pull	NOUN
ajrhss-504	226	5	systems	system	NOUN
ajrhss-504	226	6	,	,	PUNCT
ajrhss-504	226	7	as	as	SCONJ
ajrhss-504	226	8	opposed	oppose	VERB
ajrhss-504	226	9	to	to	ADP
ajrhss-504	226	10	pushing	push	VERB
ajrhss-504	226	11	systems	system	NOUN
ajrhss-504	226	12	,	,	PUNCT
ajrhss-504	226	13	which	which	PRON
ajrhss-504	226	14	may	may	AUX
ajrhss-504	226	15	result	result	VERB
ajrhss-504	226	16	in	in	ADP
ajrhss-504	226	17	wasteful	wasteful	ADJ
ajrhss-504	226	18	overproduction	overproduction	NOUN
ajrhss-504	226	19	,	,	PUNCT
ajrhss-504	226	20	is	be	AUX
ajrhss-504	226	21	one	one	NUM
ajrhss-504	226	22	way	way	NOUN
ajrhss-504	226	23	to	to	ADP
ajrhss-504	226	24	better	well	ADV
ajrhss-504	226	25	control	control	VERB
ajrhss-504	226	26	service	service	NOUN
ajrhss-504	226	27	demand	demand	NOUN
ajrhss-504	226	28	.	.	PUNCT
ajrhss-504	227	1	7	7	X
ajrhss-504	227	2	.	.	X
ajrhss-504	227	3	kaizen	kaizen	PROPN
ajrhss-504	227	4	is	be	AUX
ajrhss-504	227	5	promoting	promote	VERB
ajrhss-504	227	6	and	and	CCONJ
ajrhss-504	227	7	engaging	engage	VERB
ajrhss-504	227	8	in	in	ADP
ajrhss-504	227	9	the	the	DET
ajrhss-504	227	10	practice	practice	NOUN
ajrhss-504	227	11	of	of	ADP
ajrhss-504	227	12	continuous	continuous	ADJ
ajrhss-504	227	13	improvement	improvement	NOUN
ajrhss-504	227	14	via	via	ADP
ajrhss-504	227	15	modest	modest	ADJ
ajrhss-504	227	16	,	,	PUNCT
ajrhss-504	227	17	incremental	incremental	ADJ
ajrhss-504	227	18	improvements	improvement	NOUN
ajrhss-504	227	19	.	.	PUNCT
ajrhss-504	228	1	there	there	PRON
ajrhss-504	228	2	may	may	AUX
ajrhss-504	228	3	be	be	AUX
ajrhss-504	228	4	long	long	ADJ
ajrhss-504	228	5	-	-	PUNCT
ajrhss-504	228	6	term	term	NOUN
ajrhss-504	228	7	gains	gain	NOUN
ajrhss-504	228	8	in	in	ADP
ajrhss-504	228	9	efficiency	efficiency	NOUN
ajrhss-504	228	10	if	if	SCONJ
ajrhss-504	228	11	this	this	PRON
ajrhss-504	228	12	is	be	AUX
ajrhss-504	228	13	implemented	implement	VERB
ajrhss-504	228	14	.	.	PUNCT
ajrhss-504	229	1	8	8	X
ajrhss-504	229	2	.	.	X
ajrhss-504	229	3	total	total	ADJ
ajrhss-504	229	4	productive	productive	ADJ
ajrhss-504	229	5	maintenance	maintenance	NOUN
ajrhss-504	229	6	is	be	AUX
ajrhss-504	229	7	a	a	DET
ajrhss-504	229	8	strategy	strategy	NOUN
ajrhss-504	229	9	for	for	ADP
ajrhss-504	229	10	keeping	keep	VERB
ajrhss-504	229	11	machinery	machinery	NOUN
ajrhss-504	229	12	and	and	CCONJ
ajrhss-504	229	13	tools	tool	NOUN
ajrhss-504	229	14	in	in	ADP
ajrhss-504	229	15	tip	tip	NOUN
ajrhss-504	229	16	-	-	PUNCT
ajrhss-504	229	17	top	top	NOUN
ajrhss-504	229	18	shape	shape	NOUN
ajrhss-504	229	19	and	and	CCONJ
ajrhss-504	229	20	minimizing	minimize	VERB
ajrhss-504	229	21	breakdowns	breakdown	NOUN
ajrhss-504	229	22	.	.	PUNCT
ajrhss-504	230	1	9	9	X
ajrhss-504	230	2	.	.	X
ajrhss-504	230	3	the	the	DET
ajrhss-504	230	4	five	five	NUM
ajrhss-504	230	5	-	-	PUNCT
ajrhss-504	230	6	sigma	sigma	NOUN
ajrhss-504	230	7	method	method	NOUN
ajrhss-504	230	8	(	(	PUNCT
ajrhss-504	230	9	also	also	ADV
ajrhss-504	230	10	known	know	VERB
ajrhss-504	230	11	as	as	ADP
ajrhss-504	230	12	"	"	PUNCT
ajrhss-504	230	13	5s	5s	NUM
ajrhss-504	230	14	"	"	PUNCT
ajrhss-504	230	15	)	)	PUNCT
ajrhss-504	230	16	is	be	AUX
ajrhss-504	230	17	a	a	DET
ajrhss-504	230	18	system	system	NOUN
ajrhss-504	230	19	of	of	ADP
ajrhss-504	230	20	organization	organization	NOUN
ajrhss-504	230	21	and	and	CCONJ
ajrhss-504	230	22	cleanliness	cleanliness	NOUN
ajrhss-504	230	23	that	that	PRON
ajrhss-504	230	24	has	have	AUX
ajrhss-504	230	25	been	be	AUX
ajrhss-504	230	26	shown	show	VERB
ajrhss-504	230	27	to	to	PART
ajrhss-504	230	28	increase	increase	VERB
ajrhss-504	230	29	productivity	productivity	NOUN
ajrhss-504	230	30	,	,	PUNCT
ajrhss-504	230	31	safety	safety	NOUN
ajrhss-504	230	32	,	,	PUNCT
ajrhss-504	230	33	and	and	CCONJ
ajrhss-504	230	34	product	product	NOUN
ajrhss-504	230	35	quality	quality	NOUN
ajrhss-504	230	36	in	in	ADP
ajrhss-504	230	37	the	the	DET
ajrhss-504	230	38	workplace	workplace	NOUN
ajrhss-504	230	39	.	.	PUNCT
ajrhss-504	231	1	10	10	X
ajrhss-504	231	2	.	.	PUNCT
ajrhss-504	232	1	lean	lean	ADJ
ajrhss-504	232	2	culture	culture	NOUN
ajrhss-504	232	3	refers	refer	VERB
ajrhss-504	232	4	to	to	ADP
ajrhss-504	232	5	an	an	DET
ajrhss-504	232	6	approach	approach	NOUN
ajrhss-504	232	7	that	that	PRON
ajrhss-504	232	8	emphasizes	emphasize	VERB
ajrhss-504	232	9	eliminating	eliminate	VERB
ajrhss-504	232	10	waste	waste	NOUN
ajrhss-504	232	11	,	,	PUNCT
ajrhss-504	232	12	fostering	foster	VERB
ajrhss-504	232	13	innovation	innovation	NOUN
ajrhss-504	232	14	,	,	PUNCT
ajrhss-504	232	15	and	and	CCONJ
ajrhss-504	232	16	giving	give	VERB
ajrhss-504	232	17	people	people	NOUN
ajrhss-504	232	18	a	a	DET
ajrhss-504	232	19	voice	voice	NOUN
ajrhss-504	232	20	.	.	PUNCT
ajrhss-504	233	1	as	as	ADP
ajrhss-504	233	2	a	a	DET
ajrhss-504	233	3	result	result	NOUN
ajrhss-504	233	4	,	,	PUNCT
ajrhss-504	233	5	productivity	productivity	NOUN
ajrhss-504	233	6	may	may	AUX
ajrhss-504	233	7	rise	rise	VERB
ajrhss-504	233	8	along	along	ADP
ajrhss-504	233	9	with	with	ADP
ajrhss-504	233	10	employee	employee	NOUN
ajrhss-504	233	11	enthusiasm	enthusiasm	NOUN
ajrhss-504	233	12	and	and	CCONJ
ajrhss-504	233	13	contentment	contentment	NOUN
ajrhss-504	233	14	.	.	PUNCT
ajrhss-504	234	1	these	these	DET
ajrhss-504	234	2	concepts	concept	NOUN
ajrhss-504	234	3	may	may	AUX
ajrhss-504	234	4	be	be	AUX
ajrhss-504	234	5	used	use	VERB
ajrhss-504	234	6	by	by	ADP
ajrhss-504	234	7	service	service	NOUN
ajrhss-504	234	8	businesses	business	NOUN
ajrhss-504	234	9	to	to	PART
ajrhss-504	234	10	boost	boost	VERB
ajrhss-504	234	11	client	client	NOUN
ajrhss-504	234	12	retention	retention	NOUN
ajrhss-504	234	13	,	,	PUNCT
ajrhss-504	234	14	morale	morale	NOUN
ajrhss-504	234	15	,	,	PUNCT
ajrhss-504	234	16	and	and	CCONJ
ajrhss-504	234	17	productivity	productivity	NOUN
ajrhss-504	234	18	.	.	PUNCT
ajrhss-504	235	1	it	it	PRON
ajrhss-504	235	2	is	be	AUX
ajrhss-504	235	3	increasingly	increasingly	ADV
ajrhss-504	235	4	difficult	difficult	ADJ
ajrhss-504	235	5	to	to	PART
ajrhss-504	235	6	stand	stand	VERB
ajrhss-504	235	7	out	out	ADP
ajrhss-504	235	8	in	in	ADP
ajrhss-504	235	9	the	the	DET
ajrhss-504	235	10	service	service	NOUN
ajrhss-504	235	11	industry	industry	NOUN
ajrhss-504	235	12	,	,	PUNCT
ajrhss-504	235	13	but	but	CCONJ
ajrhss-504	235	14	firm	firm	NOUN
ajrhss-504	235	15	that	that	PRON
ajrhss-504	235	16	prioritize	prioritize	VERB
ajrhss-504	235	17	quality	quality	NOUN
ajrhss-504	235	18	and	and	CCONJ
ajrhss-504	235	19	strive	strive	VERB
ajrhss-504	235	20	for	for	ADP
ajrhss-504	235	21	constant	constant	ADJ
ajrhss-504	235	22	development	development	NOUN
ajrhss-504	235	23	may	may	AUX
ajrhss-504	235	24	succeed	succeed	VERB
ajrhss-504	235	25	.	.	PUNCT
ajrhss-504	236	1	as	as	ADP
ajrhss-504	236	2	a	a	DET
ajrhss-504	236	3	bonus	bonus	NOUN
ajrhss-504	236	4	,	,	PUNCT
ajrhss-504	236	5	lean	lean	ADJ
ajrhss-504	236	6	service	service	NOUN
ajrhss-504	236	7	methods	method	NOUN
ajrhss-504	236	8	aid	aid	NOUN
ajrhss-504	236	9	in	in	ADP
ajrhss-504	236	10	fostering	foster	VERB
ajrhss-504	236	11	a	a	DET
ajrhss-504	236	12	work	work	NOUN
ajrhss-504	236	13	environment	environment	NOUN
ajrhss-504	236	14	where	where	SCONJ
ajrhss-504	236	15	workers	worker	NOUN
ajrhss-504	236	16	feel	feel	AUX
ajrhss-504	236	17	valued	value	VERB
ajrhss-504	236	18	and	and	CCONJ
ajrhss-504	236	19	respected	respect	VERB
ajrhss-504	236	20	,	,	PUNCT
ajrhss-504	236	21	which	which	PRON
ajrhss-504	236	22	in	in	ADP
ajrhss-504	236	23	turn	turn	NOUN
ajrhss-504	236	24	may	may	AUX
ajrhss-504	236	25	boost	boost	VERB
ajrhss-504	236	26	productivity	productivity	NOUN
ajrhss-504	236	27	and	and	CCONJ
ajrhss-504	236	28	morale	morale	NOUN
ajrhss-504	236	29	.	.	PUNCT
ajrhss-504	237	1	many	many	ADJ
ajrhss-504	237	2	service	service	NOUN
ajrhss-504	237	3	sectors	sector	NOUN
ajrhss-504	237	4	,	,	PUNCT
ajrhss-504	237	5	including	include	VERB
ajrhss-504	237	6	healthcare	healthcare	NOUN
ajrhss-504	237	7	,	,	PUNCT
ajrhss-504	237	8	education	education	NOUN
ajrhss-504	237	9	,	,	PUNCT
ajrhss-504	237	10	government	government	NOUN
ajrhss-504	237	11	,	,	PUNCT
ajrhss-504	237	12	and	and	CCONJ
ajrhss-504	237	13	the	the	DET
ajrhss-504	237	14	financial	financial	ADJ
ajrhss-504	237	15	sector	sector	NOUN
ajrhss-504	237	16	,	,	PUNCT
ajrhss-504	237	17	have	have	AUX
ajrhss-504	237	18	incorporated	incorporate	VERB
ajrhss-504	237	19	lean	lean	ADJ
ajrhss-504	237	20	service	service	NOUN
ajrhss-504	237	21	practices	practice	NOUN
ajrhss-504	237	22	.	.	PUNCT
ajrhss-504	238	1	organizations	organization	NOUN
ajrhss-504	238	2	have	have	AUX
ajrhss-504	238	3	reported	report	VERB
ajrhss-504	238	4	enhanced	enhanced	ADJ
ajrhss-504	238	5	efficiency	efficiency	NOUN
ajrhss-504	238	6	,	,	PUNCT
ajrhss-504	238	7	decreased	decrease	VERB
ajrhss-504	238	8	costs	cost	NOUN
ajrhss-504	238	9	,	,	PUNCT
ajrhss-504	238	10	higher	high	ADJ
ajrhss-504	238	11	levels	level	NOUN
ajrhss-504	238	12	of	of	ADP
ajrhss-504	238	13	customer	customer	NOUN
ajrhss-504	238	14	satisfaction	satisfaction	NOUN
ajrhss-504	238	15	,	,	PUNCT
ajrhss-504	238	16	and	and	CCONJ
ajrhss-504	238	17	higher	high	ADJ
ajrhss-504	238	18	levels	level	NOUN
ajrhss-504	238	19	of	of	ADP
ajrhss-504	238	20	quality	quality	NOUN
ajrhss-504	238	21	as	as	ADP
ajrhss-504	238	22	a	a	DET
ajrhss-504	238	23	result	result	NOUN
ajrhss-504	238	24	of	of	ADP
ajrhss-504	238	25	using	use	VERB
ajrhss-504	238	26	it	it	PRON
ajrhss-504	238	27	.	.	PUNCT
ajrhss-504	239	1	impact	impact	NOUN
ajrhss-504	239	2	of	of	ADP
ajrhss-504	239	3	the	the	DET
ajrhss-504	239	4	malcolm	malcolm	PROPN
ajrhss-504	239	5	baldrige	baldrige	PROPN
ajrhss-504	239	6	national	national	PROPN
ajrhss-504	239	7	quality	quality	PROPN
ajrhss-504	239	8	award	award	PROPN
ajrhss-504	239	9	on	on	ADP
ajrhss-504	239	10	performance	performance	NOUN
ajrhss-504	239	11	of	of	ADP
ajrhss-504	239	12	service	service	NOUN
ajrhss-504	239	13	organizations	organization	NOUN
ajrhss-504	239	14	organizational	organizational	ADJ
ajrhss-504	239	15	performance	performance	NOUN
ajrhss-504	239	16	may	may	AUX
ajrhss-504	239	17	be	be	AUX
ajrhss-504	239	18	measured	measure	VERB
ajrhss-504	239	19	against	against	ADP
ajrhss-504	239	20	the	the	DET
ajrhss-504	239	21	baldrige	baldrige	NOUN
ajrhss-504	239	22	criteria	criterion	NOUN
ajrhss-504	239	23	and	and	CCONJ
ajrhss-504	239	24	improvement	improvement	NOUN
ajrhss-504	239	25	opportunities	opportunity	NOUN
ajrhss-504	239	26	can	can	AUX
ajrhss-504	239	27	be	be	AUX
ajrhss-504	239	28	identified	identify	VERB
ajrhss-504	239	29	.	.	PUNCT
ajrhss-504	240	1	to	to	PART
ajrhss-504	240	2	be	be	AUX
ajrhss-504	240	3	considered	consider	VERB
ajrhss-504	240	4	for	for	ADP
ajrhss-504	240	5	the	the	DET
ajrhss-504	240	6	mbnqa	mbnqa	NOUN
ajrhss-504	240	7	,	,	PUNCT
ajrhss-504	240	8	businesses	business	NOUN
ajrhss-504	240	9	must	must	AUX
ajrhss-504	240	10	present	present	VERB
ajrhss-504	240	11	extensive	extensive	ADJ
ajrhss-504	240	12	data	datum	NOUN
ajrhss-504	240	13	on	on	ADP
ajrhss-504	240	14	their	their	PRON
ajrhss-504	240	15	efforts	effort	NOUN
ajrhss-504	240	16	in	in	ADP
ajrhss-504	240	17	these	these	DET
ajrhss-504	240	18	areas	area	NOUN
ajrhss-504	240	19	,	,	PUNCT
ajrhss-504	240	20	which	which	PRON
ajrhss-504	240	21	is	be	AUX
ajrhss-504	240	22	then	then	ADV
ajrhss-504	240	23	assessed	assess	VERB
ajrhss-504	240	24	by	by	ADP
ajrhss-504	240	25	a	a	DET
ajrhss-504	240	26	group	group	NOUN
ajrhss-504	240	27	of	of	ADP
ajrhss-504	240	28	industry	industry	NOUN
ajrhss-504	240	29	professionals	professional	NOUN
ajrhss-504	240	30	.	.	PUNCT
ajrhss-504	241	1	the	the	DET
ajrhss-504	241	2	mbnqa	mbnqa	NOUN
ajrhss-504	241	3	has	have	VERB
ajrhss-504	241	4	a	a	DET
ajrhss-504	241	5	major	major	ADJ
ajrhss-504	241	6	effect	effect	NOUN
ajrhss-504	241	7	on	on	ADP
ajrhss-504	241	8	business	business	NOUN
ajrhss-504	241	9	outcomes	outcome	NOUN
ajrhss-504	241	10	for	for	ADP
ajrhss-504	241	11	service	service	NOUN
ajrhss-504	241	12	providers	provider	NOUN
ajrhss-504	241	13	.	.	PUNCT
ajrhss-504	242	1	in	in	ADP
ajrhss-504	242	2	addition	addition	NOUN
ajrhss-504	242	3	to	to	ADP
ajrhss-504	242	4	recognizing	recognize	VERB
ajrhss-504	242	5	and	and	CCONJ
ajrhss-504	242	6	rewarding	rewarding	ADJ
ajrhss-504	242	7	excellence	excellence	NOUN
ajrhss-504	242	8	,	,	PUNCT
ajrhss-504	242	9	the	the	DET
ajrhss-504	242	10	award	award	NOUN
ajrhss-504	242	11	process	process	NOUN
ajrhss-504	242	12	serves	serve	VERB
ajrhss-504	242	13	as	as	ADP
ajrhss-504	242	14	a	a	DET
ajrhss-504	242	15	valuable	valuable	ADJ
ajrhss-504	242	16	feedback	feedback	NOUN
ajrhss-504	242	17	mechanism	mechanism	NOUN
ajrhss-504	242	18	,	,	PUNCT
ajrhss-504	242	19	illuminating	illuminate	VERB
ajrhss-504	242	20	both	both	CCONJ
ajrhss-504	242	21	the	the	DET
ajrhss-504	242	22	successes	success	NOUN
ajrhss-504	242	23	and	and	CCONJ
ajrhss-504	242	24	shortcomings	shortcoming	NOUN
ajrhss-504	242	25	of	of	ADP
ajrhss-504	242	26	the	the	DET
ajrhss-504	242	27	entities	entity	NOUN
ajrhss-504	242	28	involved	involve	VERB
ajrhss-504	242	29	.	.	PUNCT
ajrhss-504	243	1	additionally	additionally	ADV
ajrhss-504	243	2	,	,	PUNCT
ajrhss-504	243	3	the	the	DET
ajrhss-504	243	4	approach	approach	NOUN
ajrhss-504	243	5	facilitates	facilitate	VERB
ajrhss-504	243	6	a	a	DET
ajrhss-504	243	7	comparison	comparison	NOUN
ajrhss-504	243	8	of	of	ADP
ajrhss-504	243	9	an	an	DET
ajrhss-504	243	10	organization	organization	NOUN
ajrhss-504	243	11	's	's	PART
ajrhss-504	243	12	performance	performance	NOUN
ajrhss-504	243	13	to	to	ADP
ajrhss-504	243	14	that	that	PRON
ajrhss-504	243	15	of	of	ADP
ajrhss-504	243	16	other	other	ADJ
ajrhss-504	243	17	industry	industry	NOUN
ajrhss-504	243	18	-	-	PUNCT
ajrhss-504	243	19	leading	lead	VERB
ajrhss-504	243	20	service	service	NOUN
ajrhss-504	243	21	providers	provider	NOUN
ajrhss-504	243	22	.	.	PUNCT
ajrhss-504	244	1	finally	finally	ADV
ajrhss-504	244	2	,	,	PUNCT
ajrhss-504	244	3	the	the	DET
ajrhss-504	244	4	mbnqa	mbnqa	NOUN
ajrhss-504	244	5	is	be	AUX
ajrhss-504	244	6	an	an	DET
ajrhss-504	244	7	effective	effective	ADJ
ajrhss-504	244	8	instrument	instrument	NOUN
ajrhss-504	244	9	for	for	ADP
ajrhss-504	244	10	service	service	NOUN
ajrhss-504	244	11	businesses	business	NOUN
ajrhss-504	244	12	aiming	aim	VERB
ajrhss-504	244	13	for	for	ADP
ajrhss-504	244	14	excellence	excellence	NOUN
ajrhss-504	244	15	.	.	PUNCT
ajrhss-504	245	1	the	the	DET
ajrhss-504	245	2	award	award	NOUN
ajrhss-504	245	3	process	process	NOUN
ajrhss-504	245	4	is	be	AUX
ajrhss-504	245	5	useful	useful	ADJ
ajrhss-504	245	6	for	for	ADP
ajrhss-504	245	7	service	service	NOUN
ajrhss-504	245	8	providers	provider	NOUN
ajrhss-504	245	9	because	because	SCONJ
ajrhss-504	245	10	it	it	PRON
ajrhss-504	245	11	allows	allow	VERB
ajrhss-504	245	12	them	they	PRON
ajrhss-504	245	13	to	to	PART
ajrhss-504	245	14	pinpoint	pinpoint	VERB
ajrhss-504	245	15	problem	problem	NOUN
ajrhss-504	245	16	areas	area	NOUN
ajrhss-504	245	17	and	and	CCONJ
ajrhss-504	245	18	create	create	VERB
ajrhss-504	245	19	a	a	DET
ajrhss-504	245	20	strategic	strategic	ADJ
ajrhss-504	245	21	roadmap	roadmap	NOUN
ajrhss-504	245	22	for	for	ADP
ajrhss-504	245	23	improving	improve	VERB
ajrhss-504	245	24	their	their	PRON
ajrhss-504	245	25	services	service	NOUN
ajrhss-504	245	26	.	.	PUNCT
ajrhss-504	246	1	the	the	DET
ajrhss-504	246	2	award	award	NOUN
ajrhss-504	246	3	is	be	AUX
ajrhss-504	246	4	a	a	DET
ajrhss-504	246	5	great	great	ADJ
ajrhss-504	246	6	way	way	NOUN
ajrhss-504	246	7	for	for	SCONJ
ajrhss-504	246	8	service	service	NOUN
ajrhss-504	246	9	providers	provider	NOUN
ajrhss-504	246	10	to	to	PART
ajrhss-504	246	11	measure	measure	VERB
ajrhss-504	246	12	their	their	PRON
ajrhss-504	246	13	success	success	NOUN
ajrhss-504	246	14	against	against	ADP
ajrhss-504	246	15	that	that	PRON
ajrhss-504	246	16	of	of	ADP
ajrhss-504	246	17	other	other	ADJ
ajrhss-504	246	18	industry	industry	NOUN
ajrhss-504	246	19	leaders	leader	NOUN
ajrhss-504	246	20	and	and	CCONJ
ajrhss-504	246	21	pinpoint	pinpoint	NOUN
ajrhss-504	246	22	areas	area	NOUN
ajrhss-504	246	23	where	where	SCONJ
ajrhss-504	246	24	they	they	PRON
ajrhss-504	246	25	can	can	AUX
ajrhss-504	246	26	do	do	VERB
ajrhss-504	246	27	better	well	ADV
ajrhss-504	246	28	.	.	PUNCT
ajrhss-504	247	1	american	american	ADJ
ajrhss-504	247	2	journal	journal	PROPN
ajrhss-504	247	3	of	of	ADP
ajrhss-504	247	4	research	research	NOUN
ajrhss-504	247	5	in	in	ADP
ajrhss-504	247	6	humanities	humanity	NOUN
ajrhss-504	247	7	and	and	CCONJ
ajrhss-504	247	8	social	social	ADJ
ajrhss-504	247	9	sciences	science	NOUN
ajrhss-504	247	10	volume	volume	NOUN
ajrhss-504	247	11	9	9	NUM
ajrhss-504	247	12	,	,	PUNCT
ajrhss-504	247	13	feb	feb	PROPN
ajrhss-504	247	14	.	.	PROPN
ajrhss-504	247	15	,	,	PUNCT
ajrhss-504	247	16	2023	2023	NUM
ajrhss-504	247	17	p	p	NOUN
ajrhss-504	247	18	a	a	DET
ajrhss-504	247	19	g	g	NOUN
ajrhss-504	247	20	e	e	NOUN
ajrhss-504	247	21	|	|	ADV
ajrhss-504	247	22	128	128	NUM
ajrhss-504	247	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	247	24	conclusion	conclusion	NOUN
ajrhss-504	247	25	and	and	CCONJ
ajrhss-504	247	26	practical	practical	ADJ
ajrhss-504	247	27	implications	implication	NOUN
ajrhss-504	247	28	controlling	control	VERB
ajrhss-504	247	29	quality	quality	NOUN
ajrhss-504	247	30	is	be	AUX
ajrhss-504	247	31	an	an	DET
ajrhss-504	247	32	essential	essential	ADJ
ajrhss-504	247	33	component	component	NOUN
ajrhss-504	247	34	of	of	ADP
ajrhss-504	247	35	effectively	effectively	ADV
ajrhss-504	247	36	managing	manage	VERB
ajrhss-504	247	37	service	service	NOUN
ajrhss-504	247	38	firm	firm	NOUN
ajrhss-504	247	39	since	since	SCONJ
ajrhss-504	247	40	it	it	PRON
ajrhss-504	247	41	enables	enable	VERB
ajrhss-504	247	42	businesses	business	NOUN
ajrhss-504	247	43	to	to	PART
ajrhss-504	247	44	make	make	VERB
ajrhss-504	247	45	certain	certain	ADJ
ajrhss-504	247	46	that	that	SCONJ
ajrhss-504	247	47	the	the	DET
ajrhss-504	247	48	goods	good	NOUN
ajrhss-504	247	49	and	and	CCONJ
ajrhss-504	247	50	services	service	NOUN
ajrhss-504	247	51	they	they	PRON
ajrhss-504	247	52	provide	provide	VERB
ajrhss-504	247	53	live	live	ADV
ajrhss-504	247	54	up	up	ADP
ajrhss-504	247	55	to	to	ADP
ajrhss-504	247	56	the	the	DET
ajrhss-504	247	57	criteria	criterion	NOUN
ajrhss-504	247	58	and	and	CCONJ
ajrhss-504	247	59	expectations	expectation	NOUN
ajrhss-504	247	60	of	of	ADP
ajrhss-504	247	61	their	their	PRON
ajrhss-504	247	62	clientele	clientele	NOUN
ajrhss-504	247	63	.	.	PUNCT
ajrhss-504	248	1	there	there	PRON
ajrhss-504	248	2	are	be	VERB
ajrhss-504	248	3	a	a	DET
ajrhss-504	248	4	few	few	ADJ
ajrhss-504	248	5	fundamental	fundamental	ADJ
ajrhss-504	248	6	ideas	idea	NOUN
ajrhss-504	248	7	of	of	ADP
ajrhss-504	248	8	quality	quality	NOUN
ajrhss-504	248	9	control	control	NOUN
ajrhss-504	248	10	that	that	PRON
ajrhss-504	248	11	have	have	VERB
ajrhss-504	248	12	practical	practical	ADJ
ajrhss-504	248	13	significance	significance	NOUN
ajrhss-504	248	14	for	for	ADP
ajrhss-504	248	15	the	the	DET
ajrhss-504	248	16	performance	performance	NOUN
ajrhss-504	248	17	of	of	ADP
ajrhss-504	248	18	service	service	NOUN
ajrhss-504	248	19	firm	firm	NOUN
ajrhss-504	248	20	.	.	PUNCT
ajrhss-504	249	1	tqm	tqm	PROPN
ajrhss-504	249	2	is	be	AUX
ajrhss-504	249	3	designed	design	VERB
ajrhss-504	249	4	to	to	PART
ajrhss-504	249	5	empower	empower	VERB
ajrhss-504	249	6	workers	worker	NOUN
ajrhss-504	249	7	by	by	ADP
ajrhss-504	249	8	encouraging	encourage	VERB
ajrhss-504	249	9	them	they	PRON
ajrhss-504	249	10	to	to	PART
ajrhss-504	249	11	take	take	VERB
ajrhss-504	249	12	responsibility	responsibility	NOUN
ajrhss-504	249	13	for	for	ADP
ajrhss-504	249	14	the	the	DET
ajrhss-504	249	15	quality	quality	NOUN
ajrhss-504	249	16	of	of	ADP
ajrhss-504	249	17	their	their	PRON
ajrhss-504	249	18	work	work	NOUN
ajrhss-504	249	19	and	and	CCONJ
ajrhss-504	249	20	to	to	PART
ajrhss-504	249	21	discover	discover	VERB
ajrhss-504	249	22	and	and	CCONJ
ajrhss-504	249	23	execute	execute	VERB
ajrhss-504	249	24	ways	way	NOUN
ajrhss-504	249	25	in	in	ADP
ajrhss-504	249	26	which	which	PRON
ajrhss-504	249	27	it	it	PRON
ajrhss-504	249	28	may	may	AUX
ajrhss-504	249	29	be	be	AUX
ajrhss-504	249	30	improved	improve	VERB
ajrhss-504	249	31	.	.	PUNCT
ajrhss-504	250	1	this	this	PRON
ajrhss-504	250	2	has	have	VERB
ajrhss-504	250	3	the	the	DET
ajrhss-504	250	4	potential	potential	NOUN
ajrhss-504	250	5	to	to	PART
ajrhss-504	250	6	lead	lead	VERB
ajrhss-504	250	7	to	to	ADP
ajrhss-504	250	8	greater	great	ADJ
ajrhss-504	250	9	levels	level	NOUN
ajrhss-504	250	10	of	of	ADP
ajrhss-504	250	11	employee	employee	NOUN
ajrhss-504	250	12	engagement	engagement	NOUN
ajrhss-504	250	13	as	as	ADV
ajrhss-504	250	14	well	well	ADV
ajrhss-504	250	15	as	as	ADP
ajrhss-504	250	16	employee	employee	NOUN
ajrhss-504	250	17	happiness	happiness	NOUN
ajrhss-504	250	18	,	,	PUNCT
ajrhss-504	250	19	both	both	PRON
ajrhss-504	250	20	of	of	ADP
ajrhss-504	250	21	which	which	PRON
ajrhss-504	250	22	may	may	AUX
ajrhss-504	250	23	contribute	contribute	VERB
ajrhss-504	250	24	to	to	ADP
ajrhss-504	250	25	improvements	improvement	NOUN
ajrhss-504	250	26	in	in	ADP
ajrhss-504	250	27	performance	performance	NOUN
ajrhss-504	250	28	.	.	PUNCT
ajrhss-504	251	1	continuous	continuous	ADJ
ajrhss-504	251	2	improvement	improvement	NOUN
ajrhss-504	251	3	is	be	AUX
ajrhss-504	251	4	the	the	DET
ajrhss-504	251	5	primary	primary	ADJ
ajrhss-504	251	6	emphasis	emphasis	NOUN
ajrhss-504	251	7	of	of	ADP
ajrhss-504	251	8	total	total	ADJ
ajrhss-504	251	9	quality	quality	NOUN
ajrhss-504	251	10	management	management	NOUN
ajrhss-504	251	11	(	(	PUNCT
ajrhss-504	251	12	tqm	tqm	PROPN
ajrhss-504	251	13	)	)	PUNCT
ajrhss-504	251	14	,	,	PUNCT
ajrhss-504	251	15	which	which	PRON
ajrhss-504	251	16	was	be	AUX
ajrhss-504	251	17	developed	develop	VERB
ajrhss-504	251	18	to	to	PART
ajrhss-504	251	19	assist	assist	VERB
ajrhss-504	251	20	businesses	business	NOUN
ajrhss-504	251	21	in	in	ADP
ajrhss-504	251	22	the	the	DET
ajrhss-504	251	23	service	service	NOUN
ajrhss-504	251	24	industry	industry	NOUN
ajrhss-504	251	25	in	in	ADP
ajrhss-504	251	26	lowering	lower	VERB
ajrhss-504	251	27	costs	cost	NOUN
ajrhss-504	251	28	,	,	PUNCT
ajrhss-504	251	29	enhancing	enhance	VERB
ajrhss-504	251	30	efficiencies	efficiency	NOUN
ajrhss-504	251	31	,	,	PUNCT
ajrhss-504	251	32	and	and	CCONJ
ajrhss-504	251	33	boosting	boost	VERB
ajrhss-504	251	34	levels	level	NOUN
ajrhss-504	251	35	of	of	ADP
ajrhss-504	251	36	customer	customer	NOUN
ajrhss-504	251	37	satisfaction	satisfaction	NOUN
ajrhss-504	251	38	.	.	PUNCT
ajrhss-504	252	1	focus	focus	VERB
ajrhss-504	252	2	on	on	ADP
ajrhss-504	252	3	the	the	DET
ajrhss-504	252	4	client	client	NOUN
ajrhss-504	252	5	:	:	PUNCT
ajrhss-504	252	6	tqm	tqm	ADJ
ajrhss-504	252	7	places	place	NOUN
ajrhss-504	252	8	a	a	DET
ajrhss-504	252	9	strong	strong	ADJ
ajrhss-504	252	10	emphasis	emphasis	NOUN
ajrhss-504	252	11	on	on	ADP
ajrhss-504	252	12	the	the	DET
ajrhss-504	252	13	significance	significance	NOUN
ajrhss-504	252	14	of	of	ADP
ajrhss-504	252	15	understanding	understanding	NOUN
ajrhss-504	252	16	and	and	CCONJ
ajrhss-504	252	17	fulfilling	fulfil	VERB
ajrhss-504	252	18	the	the	DET
ajrhss-504	252	19	requirements	requirement	NOUN
ajrhss-504	252	20	and	and	CCONJ
ajrhss-504	252	21	requirements	requirement	NOUN
ajrhss-504	252	22	of	of	ADP
ajrhss-504	252	23	the	the	DET
ajrhss-504	252	24	customer	customer	NOUN
ajrhss-504	252	25	.	.	PUNCT
ajrhss-504	253	1	this	this	PRON
ajrhss-504	253	2	may	may	AUX
ajrhss-504	253	3	result	result	VERB
ajrhss-504	253	4	in	in	ADP
ajrhss-504	253	5	increased	increase	VERB
ajrhss-504	253	6	levels	level	NOUN
ajrhss-504	253	7	of	of	ADP
ajrhss-504	253	8	client	client	NOUN
ajrhss-504	253	9	satisfaction	satisfaction	NOUN
ajrhss-504	253	10	and	and	CCONJ
ajrhss-504	253	11	loyalty	loyalty	NOUN
ajrhss-504	253	12	,	,	PUNCT
ajrhss-504	253	13	both	both	PRON
ajrhss-504	253	14	of	of	ADP
ajrhss-504	253	15	which	which	PRON
ajrhss-504	253	16	are	be	AUX
ajrhss-504	253	17	beneficial	beneficial	ADJ
ajrhss-504	253	18	to	to	ADP
ajrhss-504	253	19	business	business	NOUN
ajrhss-504	253	20	success	success	NOUN
ajrhss-504	253	21	.	.	PUNCT
ajrhss-504	254	1	decision	decision	NOUN
ajrhss-504	254	2	-	-	PUNCT
ajrhss-504	254	3	making	making	NOUN
ajrhss-504	254	4	that	that	PRON
ajrhss-504	254	5	is	be	AUX
ajrhss-504	254	6	based	base	VERB
ajrhss-504	254	7	on	on	ADP
ajrhss-504	254	8	data	datum	NOUN
ajrhss-504	254	9	:	:	PUNCT
ajrhss-504	254	10	six	six	NUM
ajrhss-504	254	11	sigma	sigma	NOUN
ajrhss-504	254	12	emphasizes	emphasize	VERB
ajrhss-504	254	13	the	the	DET
ajrhss-504	254	14	use	use	NOUN
ajrhss-504	254	15	of	of	ADP
ajrhss-504	254	16	data	datum	NOUN
ajrhss-504	254	17	and	and	CCONJ
ajrhss-504	254	18	statistics	statistic	NOUN
ajrhss-504	254	19	to	to	PART
ajrhss-504	254	20	identify	identify	VERB
ajrhss-504	254	21	and	and	CCONJ
ajrhss-504	254	22	address	address	VERB
ajrhss-504	254	23	issues	issue	NOUN
ajrhss-504	254	24	.	.	PUNCT
ajrhss-504	255	1	this	this	PRON
ajrhss-504	255	2	may	may	AUX
ajrhss-504	255	3	assist	assist	VERB
ajrhss-504	255	4	service	service	NOUN
ajrhss-504	255	5	businesses	business	NOUN
ajrhss-504	255	6	in	in	ADP
ajrhss-504	255	7	making	make	VERB
ajrhss-504	255	8	choices	choice	NOUN
ajrhss-504	255	9	that	that	PRON
ajrhss-504	255	10	are	be	AUX
ajrhss-504	255	11	better	well	ADV
ajrhss-504	255	12	informed	inform	VERB
ajrhss-504	255	13	and	and	CCONJ
ajrhss-504	255	14	in	in	ADP
ajrhss-504	255	15	recognizing	recognize	VERB
ajrhss-504	255	16	chances	chance	NOUN
ajrhss-504	255	17	for	for	ADP
ajrhss-504	255	18	improvement	improvement	NOUN
ajrhss-504	255	19	.	.	PUNCT
ajrhss-504	256	1	process	process	NOUN
ajrhss-504	256	2	improvement	improvement	NOUN
ajrhss-504	256	3	:	:	PUNCT
ajrhss-504	256	4	six	six	NUM
ajrhss-504	256	5	sigma	sigma	PROPN
ajrhss-504	256	6	's	's	PART
ajrhss-504	256	7	primary	primary	ADJ
ajrhss-504	256	8	emphasis	emphasis	NOUN
ajrhss-504	256	9	is	be	AUX
ajrhss-504	256	10	on	on	ADP
ajrhss-504	256	11	enhancing	enhance	VERB
ajrhss-504	256	12	processes	process	NOUN
ajrhss-504	256	13	to	to	PART
ajrhss-504	256	14	cut	cut	VERB
ajrhss-504	256	15	down	down	ADP
ajrhss-504	256	16	on	on	ADP
ajrhss-504	256	17	faults	fault	NOUN
ajrhss-504	256	18	and	and	CCONJ
ajrhss-504	256	19	boost	boost	VERB
ajrhss-504	256	20	productivity	productivity	NOUN
ajrhss-504	256	21	.	.	PUNCT
ajrhss-504	257	1	this	this	PRON
ajrhss-504	257	2	may	may	AUX
ajrhss-504	257	3	assist	assist	VERB
ajrhss-504	257	4	service	service	NOUN
ajrhss-504	257	5	firm	firm	NOUN
ajrhss-504	257	6	to	to	PART
ajrhss-504	257	7	enhance	enhance	VERB
ajrhss-504	257	8	their	their	PRON
ajrhss-504	257	9	performance	performance	NOUN
ajrhss-504	257	10	while	while	SCONJ
ajrhss-504	257	11	also	also	ADV
ajrhss-504	257	12	lowering	lower	VERB
ajrhss-504	257	13	their	their	PRON
ajrhss-504	257	14	expenses	expense	NOUN
ajrhss-504	257	15	.	.	PUNCT
ajrhss-504	258	1	continuous	continuous	ADJ
ajrhss-504	258	2	improvement	improvement	NOUN
ajrhss-504	258	3	:	:	PUNCT
ajrhss-504	258	4	one	one	NUM
ajrhss-504	258	5	of	of	ADP
ajrhss-504	258	6	the	the	DET
ajrhss-504	258	7	core	core	NOUN
ajrhss-504	258	8	tenets	tenet	NOUN
ajrhss-504	258	9	of	of	ADP
ajrhss-504	258	10	the	the	DET
ajrhss-504	258	11	six	six	NUM
ajrhss-504	258	12	sigma	sigma	NOUN
ajrhss-504	258	13	methodology	methodology	NOUN
ajrhss-504	258	14	is	be	AUX
ajrhss-504	258	15	an	an	DET
ajrhss-504	258	16	emphasis	emphasis	NOUN
ajrhss-504	258	17	on	on	ADP
ajrhss-504	258	18	continuous	continuous	ADJ
ajrhss-504	258	19	improvement	improvement	NOUN
ajrhss-504	258	20	,	,	PUNCT
ajrhss-504	258	21	which	which	PRON
ajrhss-504	258	22	may	may	AUX
ajrhss-504	258	23	assist	assist	VERB
ajrhss-504	258	24	service	service	NOUN
ajrhss-504	258	25	firm	firm	NOUN
ajrhss-504	258	26	in	in	ADP
ajrhss-504	258	27	maintaining	maintain	VERB
ajrhss-504	258	28	performance	performance	NOUN
ajrhss-504	258	29	gains	gain	NOUN
ajrhss-504	258	30	over	over	ADP
ajrhss-504	258	31	time	time	NOUN
ajrhss-504	258	32	.	.	PUNCT
ajrhss-504	259	1	the	the	DET
ajrhss-504	259	2	international	international	ADJ
ajrhss-504	259	3	organization	organization	NOUN
ajrhss-504	259	4	for	for	ADP
ajrhss-504	259	5	standardization	standardization	NOUN
ajrhss-504	259	6	(	(	PUNCT
ajrhss-504	259	7	iso	iso	NOUN
ajrhss-504	259	8	)	)	PUNCT
ajrhss-504	259	9	9001	9001	NUM
ajrhss-504	259	10	:	:	PUNCT
ajrhss-504	260	1	this	this	PRON
ajrhss-504	260	2	is	be	AUX
ajrhss-504	260	3	an	an	DET
ajrhss-504	260	4	international	international	ADJ
ajrhss-504	260	5	standard	standard	NOUN
ajrhss-504	260	6	for	for	ADP
ajrhss-504	260	7	quality	quality	NOUN
ajrhss-504	260	8	management	management	NOUN
ajrhss-504	260	9	systems	system	NOUN
ajrhss-504	260	10	.	.	PUNCT
ajrhss-504	261	1	the	the	DET
ajrhss-504	261	2	following	follow	VERB
ajrhss-504	261	3	are	be	AUX
ajrhss-504	261	4	some	some	PRON
ajrhss-504	261	5	of	of	ADP
ajrhss-504	261	6	the	the	DET
ajrhss-504	261	7	practical	practical	ADJ
ajrhss-504	261	8	consequences	consequence	NOUN
ajrhss-504	261	9	of	of	ADP
ajrhss-504	261	10	iso	iso	NOUN
ajrhss-504	261	11	9001	9001	NUM
ajrhss-504	261	12	for	for	ADP
ajrhss-504	261	13	service	service	NOUN
ajrhss-504	261	14	firms	firm	NOUN
ajrhss-504	261	15	:	:	PUNCT
ajrhss-504	261	16	standardization	standardization	NOUN
ajrhss-504	261	17	:	:	PUNCT
ajrhss-504	261	18	iso	iso	NOUN
ajrhss-504	261	19	9001	9001	NUM
ajrhss-504	261	20	offers	offer	VERB
ajrhss-504	261	21	a	a	DET
ajrhss-504	261	22	standardized	standardized	ADJ
ajrhss-504	261	23	framework	framework	NOUN
ajrhss-504	261	24	for	for	ADP
ajrhss-504	261	25	quality	quality	NOUN
ajrhss-504	261	26	management	management	NOUN
ajrhss-504	261	27	,	,	PUNCT
ajrhss-504	261	28	which	which	PRON
ajrhss-504	261	29	may	may	AUX
ajrhss-504	261	30	assist	assist	VERB
ajrhss-504	261	31	service	service	NOUN
ajrhss-504	261	32	businesses	business	NOUN
ajrhss-504	261	33	in	in	ADP
ajrhss-504	261	34	standardizing	standardize	VERB
ajrhss-504	261	35	their	their	PRON
ajrhss-504	261	36	procedures	procedure	NOUN
ajrhss-504	261	37	and	and	CCONJ
ajrhss-504	261	38	improving	improve	VERB
ajrhss-504	261	39	consistency	consistency	NOUN
ajrhss-504	261	40	in	in	ADP
ajrhss-504	261	41	their	their	PRON
ajrhss-504	261	42	work	work	NOUN
ajrhss-504	261	43	.	.	PUNCT
ajrhss-504	262	1	continuous	continuous	ADJ
ajrhss-504	262	2	improvement	improvement	NOUN
ajrhss-504	262	3	:	:	PUNCT
ajrhss-504	262	4	organizations	organization	NOUN
ajrhss-504	262	5	are	be	AUX
ajrhss-504	262	6	required	require	VERB
ajrhss-504	262	7	by	by	ADP
ajrhss-504	262	8	iso	iso	NOUN
ajrhss-504	262	9	9001	9001	NUM
ajrhss-504	262	10	to	to	PART
ajrhss-504	262	11	continually	continually	ADV
ajrhss-504	262	12	improve	improve	VERB
ajrhss-504	262	13	their	their	PRON
ajrhss-504	262	14	quality	quality	NOUN
ajrhss-504	262	15	management	management	NOUN
ajrhss-504	262	16	system	system	NOUN
ajrhss-504	262	17	.	.	PUNCT
ajrhss-504	263	1	this	this	DET
ajrhss-504	263	2	requirement	requirement	NOUN
ajrhss-504	263	3	,	,	PUNCT
ajrhss-504	263	4	which	which	PRON
ajrhss-504	263	5	may	may	AUX
ajrhss-504	263	6	assist	assist	VERB
ajrhss-504	263	7	service	service	NOUN
ajrhss-504	263	8	businesses	business	NOUN
ajrhss-504	263	9	cut	cut	VERB
ajrhss-504	263	10	costs	cost	NOUN
ajrhss-504	263	11	,	,	PUNCT
ajrhss-504	263	12	enhancing	enhance	VERB
ajrhss-504	263	13	efficiency	efficiency	NOUN
ajrhss-504	263	14	,	,	PUNCT
ajrhss-504	263	15	and	and	CCONJ
ajrhss-504	263	16	boosting	boost	VERB
ajrhss-504	263	17	customer	customer	NOUN
ajrhss-504	263	18	satisfaction	satisfaction	NOUN
ajrhss-504	263	19	,	,	PUNCT
ajrhss-504	263	20	is	be	AUX
ajrhss-504	263	21	known	know	VERB
ajrhss-504	263	22	as	as	ADP
ajrhss-504	263	23	"	"	PUNCT
ajrhss-504	263	24	continuous	continuous	ADJ
ajrhss-504	263	25	improvement	improvement	NOUN
ajrhss-504	263	26	.	.	PUNCT
ajrhss-504	264	1	receiving	receive	VERB
ajrhss-504	264	2	iso	iso	NOUN
ajrhss-504	264	3	9001	9001	NUM
ajrhss-504	264	4	certification	certification	NOUN
ajrhss-504	264	5	may	may	AUX
ajrhss-504	264	6	be	be	AUX
ajrhss-504	264	7	beneficial	beneficial	ADJ
ajrhss-504	264	8	for	for	ADP
ajrhss-504	264	9	service	service	NOUN
ajrhss-504	264	10	firm	firm	NOUN
ajrhss-504	264	11	looking	look	VERB
ajrhss-504	264	12	to	to	PART
ajrhss-504	264	13	distinguish	distinguish	VERB
ajrhss-504	264	14	themselves	themselves	PRON
ajrhss-504	264	15	in	in	ADP
ajrhss-504	264	16	the	the	DET
ajrhss-504	264	17	market	market	NOUN
ajrhss-504	264	18	and	and	CCONJ
ajrhss-504	264	19	show	show	VERB
ajrhss-504	264	20	their	their	PRON
ajrhss-504	264	21	dedication	dedication	NOUN
ajrhss-504	264	22	to	to	ADP
ajrhss-504	264	23	quality	quality	NOUN
ajrhss-504	264	24	.	.	PUNCT
ajrhss-504	265	1	in	in	ADP
ajrhss-504	265	2	conclusion	conclusion	NOUN
ajrhss-504	265	3	,	,	PUNCT
ajrhss-504	265	4	fundamental	fundamental	ADJ
ajrhss-504	265	5	quality	quality	NOUN
ajrhss-504	265	6	control	control	NOUN
ajrhss-504	265	7	theories	theory	NOUN
ajrhss-504	265	8	like	like	ADP
ajrhss-504	265	9	tqm	tqm	ADJ
ajrhss-504	265	10	,	,	PUNCT
ajrhss-504	265	11	six	six	NUM
ajrhss-504	265	12	sigma	sigma	NOUN
ajrhss-504	265	13	,	,	PUNCT
ajrhss-504	265	14	and	and	CCONJ
ajrhss-504	265	15	iso	iso	PROPN
ajrhss-504	265	16	9001	9001	NUM
ajrhss-504	265	17	have	have	VERB
ajrhss-504	265	18	the	the	DET
ajrhss-504	265	19	potential	potential	NOUN
ajrhss-504	265	20	to	to	PART
ajrhss-504	265	21	have	have	AUX
ajrhss-504	265	22	a	a	DET
ajrhss-504	265	23	substantial	substantial	ADJ
ajrhss-504	265	24	influence	influence	NOUN
ajrhss-504	265	25	on	on	ADP
ajrhss-504	265	26	the	the	DET
ajrhss-504	265	27	performance	performance	NOUN
ajrhss-504	265	28	of	of	ADP
ajrhss-504	265	29	service	service	NOUN
ajrhss-504	265	30	firm	firm	NOUN
ajrhss-504	265	31	.	.	PUNCT
ajrhss-504	266	1	service	service	NOUN
ajrhss-504	266	2	firm	firm	NOUN
ajrhss-504	266	3	may	may	AUX
ajrhss-504	266	4	enhance	enhance	VERB
ajrhss-504	266	5	their	their	PRON
ajrhss-504	266	6	performance	performance	NOUN
ajrhss-504	266	7	,	,	PUNCT
ajrhss-504	266	8	boost	boost	VERB
ajrhss-504	266	9	customer	customer	NOUN
ajrhss-504	266	10	happiness	happiness	NOUN
ajrhss-504	266	11	and	and	CCONJ
ajrhss-504	266	12	loyalty	loyalty	NOUN
ajrhss-504	266	13	,	,	PUNCT
ajrhss-504	266	14	and	and	CCONJ
ajrhss-504	266	15	obtain	obtain	VERB
ajrhss-504	266	16	a	a	DET
ajrhss-504	266	17	competitive	competitive	ADJ
ajrhss-504	266	18	edge	edge	NOUN
ajrhss-504	266	19	in	in	ADP
ajrhss-504	266	20	the	the	DET
ajrhss-504	266	21	market	market	NOUN
ajrhss-504	266	22	by	by	ADP
ajrhss-504	266	23	concentrating	concentrate	VERB
ajrhss-504	266	24	on	on	ADP
ajrhss-504	266	25	continuous	continuous	ADJ
ajrhss-504	266	26	improvement	improvement	NOUN
ajrhss-504	266	27	,	,	PUNCT
ajrhss-504	266	28	minimizing	minimize	VERB
ajrhss-504	266	29	defects	defect	NOUN
ajrhss-504	266	30	,	,	PUNCT
ajrhss-504	266	31	and	and	CCONJ
ajrhss-504	266	32	satisfying	satisfy	VERB
ajrhss-504	266	33	the	the	DET
ajrhss-504	266	34	requirements	requirement	NOUN
ajrhss-504	266	35	and	and	CCONJ
ajrhss-504	266	36	expectations	expectation	NOUN
ajrhss-504	266	37	of	of	ADP
ajrhss-504	266	38	their	their	PRON
ajrhss-504	266	39	customers	customer	NOUN
ajrhss-504	266	40	.	.	PUNCT
ajrhss-504	267	1	references	reference	NOUN
ajrhss-504	267	2	1	1	NUM
ajrhss-504	267	3	.	.	PUNCT
ajrhss-504	268	1	alamri	alamri	PROPN
ajrhss-504	268	2	,	,	PUNCT
ajrhss-504	268	3	a.	a.	NOUN
ajrhss-504	268	4	,	,	PUNCT
ajrhss-504	268	5	alharthi	alharthi	PROPN
ajrhss-504	268	6	,	,	PUNCT
ajrhss-504	268	7	a.	a.	NOUN
ajrhss-504	268	8	,	,	PUNCT
ajrhss-504	268	9	alharthi	alharthi	PROPN
ajrhss-504	268	10	,	,	PUNCT
ajrhss-504	268	11	d.	d.	PROPN
ajrhss-504	268	12	,	,	PUNCT
ajrhss-504	268	13	alhabashi	alhabashi	PROPN
ajrhss-504	268	14	,	,	PUNCT
ajrhss-504	268	15	w.	w.	PROPN
ajrhss-504	268	16	,	,	PUNCT
ajrhss-504	268	17	&	&	CCONJ
ajrhss-504	268	18	hasan	hasan	PROPN
ajrhss-504	268	19	,	,	PUNCT
ajrhss-504	268	20	s.	s.	PROPN
ajrhss-504	268	21	(	(	PUNCT
ajrhss-504	268	22	2014	2014	NUM
ajrhss-504	268	23	)	)	PUNCT
ajrhss-504	268	24	.	.	PUNCT
ajrhss-504	269	1	organisation	organisation	NOUN
ajrhss-504	269	2	performance	performance	NOUN
ajrhss-504	269	3	improvement	improvement	NOUN
ajrhss-504	269	4	using	use	VERB
ajrhss-504	269	5	tqm	tqm	PROPN
ajrhss-504	269	6	.	.	PUNCT
ajrhss-504	270	1	international	international	ADJ
ajrhss-504	270	2	journal	journal	PROPN
ajrhss-504	270	3	of	of	ADP
ajrhss-504	270	4	computer	computer	NOUN
ajrhss-504	270	5	applications	application	NOUN
ajrhss-504	270	6	,	,	PUNCT
ajrhss-504	270	7	108(9	108(9	NUM
ajrhss-504	270	8	)	)	PUNCT
ajrhss-504	270	9	,	,	PUNCT
ajrhss-504	270	10	29	29	NUM
ajrhss-504	270	11	-	-	SYM
ajrhss-504	270	12	33	33	NUM
ajrhss-504	270	13	.	.	NOUN
ajrhss-504	271	1	2	2	X
ajrhss-504	271	2	.	.	X
ajrhss-504	271	3	alamri	alamri	PROPN
ajrhss-504	271	4	,	,	PUNCT
ajrhss-504	271	5	a.	a.	NOUN
ajrhss-504	271	6	m.	m.	NOUN
ajrhss-504	271	7	(	(	PUNCT
ajrhss-504	271	8	2014	2014	NUM
ajrhss-504	271	9	)	)	PUNCT
ajrhss-504	271	10	.	.	PUNCT
ajrhss-504	272	1	organization	organization	NOUN
ajrhss-504	272	2	performance	performance	NOUN
ajrhss-504	272	3	improvement	improvement	NOUN
ajrhss-504	272	4	using	use	VERB
ajrhss-504	272	5	tqm	tqm	PROPN
ajrhss-504	272	6	.	.	PUNCT
ajrhss-504	273	1	international	international	ADJ
ajrhss-504	273	2	journal	journal	PROPN
ajrhss-504	273	3	of	of	ADP
ajrhss-504	273	4	computer	computer	NOUN
ajrhss-504	273	5	applications	application	NOUN
ajrhss-504	273	6	,	,	PUNCT
ajrhss-504	273	7	29–33	29–33	NUM
ajrhss-504	273	8	.	.	PUNCT
ajrhss-504	274	1	american	american	PROPN
ajrhss-504	274	2	journal	journal	PROPN
ajrhss-504	274	3	of	of	ADP
ajrhss-504	274	4	research	research	NOUN
ajrhss-504	274	5	in	in	ADP
ajrhss-504	274	6	humanities	humanity	NOUN
ajrhss-504	274	7	and	and	CCONJ
ajrhss-504	274	8	social	social	ADJ
ajrhss-504	274	9	sciences	science	NOUN
ajrhss-504	274	10	volume	volume	NOUN
ajrhss-504	274	11	9	9	NUM
ajrhss-504	274	12	,	,	PUNCT
ajrhss-504	274	13	feb	feb	PROPN
ajrhss-504	274	14	.	.	PROPN
ajrhss-504	274	15	,	,	PUNCT
ajrhss-504	274	16	2023	2023	NUM
ajrhss-504	274	17	p	p	NOUN
ajrhss-504	274	18	a	a	DET
ajrhss-504	274	19	g	g	NOUN
ajrhss-504	274	20	e	e	NOUN
ajrhss-504	274	21	|	|	ADV
ajrhss-504	274	22	129	129	NUM
ajrhss-504	274	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajrhss-504	274	24	3	3	NUM
ajrhss-504	274	25	.	.	PUNCT
ajrhss-504	275	1	al	al	PROPN
ajrhss-504	275	2	-	-	PUNCT
ajrhss-504	275	3	damen	damen	PROPN
ajrhss-504	275	4	,	,	PUNCT
ajrhss-504	275	5	r.	r.	PROPN
ajrhss-504	275	6	a.	a.	PROPN
ajrhss-504	275	7	(	(	PUNCT
ajrhss-504	275	8	2017	2017	NUM
ajrhss-504	275	9	)	)	PUNCT
ajrhss-504	275	10	.	.	PUNCT
ajrhss-504	276	1	the	the	DET
ajrhss-504	276	2	impact	impact	NOUN
ajrhss-504	276	3	of	of	ADP
ajrhss-504	276	4	total	total	ADJ
ajrhss-504	276	5	quality	quality	NOUN
ajrhss-504	276	6	management	management	NOUN
ajrhss-504	276	7	on	on	ADP
ajrhss-504	276	8	organizational	organizational	ADJ
ajrhss-504	276	9	performance	performance	NOUN
ajrhss-504	276	10	:	:	PUNCT
ajrhss-504	276	11	case	case	NOUN
ajrhss-504	276	12	of	of	ADP
ajrhss-504	276	13	jordan	jordan	PROPN
ajrhss-504	276	14	oil	oil	PROPN
ajrhss-504	276	15	petroleum	petroleum	NOUN
ajrhss-504	276	16	company	company	NOUN
ajrhss-504	276	17	.	.	PUNCT
ajrhss-504	277	1	international	international	ADJ
ajrhss-504	277	2	journal	journal	PROPN
ajrhss-504	277	3	of	of	ADP
ajrhss-504	277	4	business	business	NOUN
ajrhss-504	277	5	and	and	CCONJ
ajrhss-504	277	6	social	social	ADJ
ajrhss-504	277	7	science	science	NOUN
ajrhss-504	277	8	,	,	PUNCT
ajrhss-504	277	9	192–202	192–202	NUM
ajrhss-504	277	10	.	.	PUNCT
ajrhss-504	278	1	4	4	NUM
ajrhss-504	278	2	.	.	X
ajrhss-504	278	3	chauke	chauke	NOUN
ajrhss-504	278	4	,	,	PUNCT
ajrhss-504	278	5	s.	s.	PROPN
ajrhss-504	278	6	e.	e.	PROPN
ajrhss-504	278	7	(	(	PUNCT
ajrhss-504	278	8	2019	2019	NUM
ajrhss-504	278	9	)	)	PUNCT
ajrhss-504	278	10	.	.	PUNCT
ajrhss-504	279	1	the	the	DET
ajrhss-504	279	2	effectiveness	effectiveness	NOUN
ajrhss-504	279	3	of	of	ADP
ajrhss-504	279	4	total	total	ADJ
ajrhss-504	279	5	quality	quality	NOUN
ajrhss-504	279	6	management	management	NOUN
ajrhss-504	279	7	and	and	CCONJ
ajrhss-504	279	8	operations	operation	NOUN
ajrhss-504	279	9	performance	performance	NOUN
ajrhss-504	279	10	at	at	ADP
ajrhss-504	279	11	a	a	DET
ajrhss-504	279	12	bakery	bakery	NOUN
ajrhss-504	279	13	firm	firm	NOUN
ajrhss-504	279	14	in	in	ADP
ajrhss-504	279	15	the	the	DET
ajrhss-504	279	16	city	city	NOUN
ajrhss-504	279	17	of	of	ADP
ajrhss-504	279	18	tshwane	tshwane	NOUN
ajrhss-504	279	19	,	,	PUNCT
ajrhss-504	279	20	south	south	PROPN
ajrhss-504	279	21	africa	africa	PROPN
ajrhss-504	279	22	.	.	PUNCT
ajrhss-504	280	1	proceedings	proceeding	NOUN
ajrhss-504	280	2	of	of	ADP
ajrhss-504	280	3	the	the	DET
ajrhss-504	280	4	international	international	ADJ
ajrhss-504	280	5	conference	conference	NOUN
ajrhss-504	280	6	on	on	ADP
ajrhss-504	280	7	industrial	industrial	ADJ
ajrhss-504	280	8	engineering	engineering	NOUN
ajrhss-504	280	9	and	and	CCONJ
ajrhss-504	280	10	operations	operation	NOUN
ajrhss-504	280	11	management	management	NOUN
ajrhss-504	280	12	.	.	PUNCT
ajrhss-504	281	1	5	5	X
ajrhss-504	281	2	.	.	X
ajrhss-504	281	3	rula	rula	PROPN
ajrhss-504	281	4	,	,	PUNCT
ajrhss-504	281	5	a.a	a.a	PROPN
ajrhss-504	281	6	.	.	PROPN
ajrhss-504	281	7	(	(	PUNCT
ajrhss-504	281	8	2017	2017	NUM
ajrhss-504	281	9	)	)	PUNCT
ajrhss-504	281	10	.	.	PUNCT
ajrhss-504	282	1	the	the	DET
ajrhss-504	282	2	impact	impact	NOUN
ajrhss-504	282	3	of	of	ADP
ajrhss-504	282	4	total	total	ADJ
ajrhss-504	282	5	quality	quality	NOUN
ajrhss-504	282	6	management	management	NOUN
ajrhss-504	282	7	on	on	ADP
ajrhss-504	282	8	organisational	organisational	ADJ
ajrhss-504	282	9	performance	performance	NOUN
ajrhss-504	282	10	case	case	NOUN
ajrhss-504	282	11	of	of	ADP
ajrhss-504	282	12	jordan	jordan	PROPN
ajrhss-504	282	13	oil	oil	PROPN
ajrhss-504	282	14	petroleum	petroleum	NOUN
ajrhss-504	282	15	company	company	NOUN
ajrhss-504	282	16	.	.	PUNCT
ajrhss-504	283	1	international	international	ADJ
ajrhss-504	283	2	journal	journal	PROPN
ajrhss-504	283	3	of	of	ADP
ajrhss-504	283	4	business	business	NOUN
ajrhss-504	283	5	and	and	CCONJ
ajrhss-504	283	6	social	social	ADJ
ajrhss-504	283	7	science	science	NOUN
ajrhss-504	283	8	,	,	PUNCT
ajrhss-504	283	9	8(1	8(1	NOUN
ajrhss-504	283	10	)	)	PUNCT
ajrhss-504	283	11	,	,	PUNCT
ajrhss-504	283	12	192	192	NUM
ajrhss-504	283	13	–	–	PUNCT
ajrhss-504	283	14	202	202	NUM
ajrhss-504	283	15	6	6	NUM
ajrhss-504	283	16	.	.	PUNCT
ajrhss-504	284	1	westgard	westgard	PROPN
ajrhss-504	284	2	,	,	PUNCT
ajrhss-504	284	3	j.o	j.o	PROPN
ajrhss-504	284	4	.	.	PROPN
ajrhss-504	284	5	&	&	CCONJ
ajrhss-504	284	6	westgard	westgard	PROPN
ajrhss-504	284	7	,	,	PUNCT
ajrhss-504	284	8	s.a	s.a	PROPN
ajrhss-504	284	9	.	.	PROPN
ajrhss-504	284	10	(	(	PUNCT
ajrhss-504	284	11	2015	2015	NUM
ajrhss-504	284	12	)	)	PUNCT
ajrhss-504	284	13	.	.	PUNCT
ajrhss-504	285	1	assessing	assess	VERB
ajrhss-504	285	2	quality	quality	NOUN
ajrhss-504	285	3	on	on	ADP
ajrhss-504	285	4	the	the	DET
ajrhss-504	285	5	sigma	sigma	PROPN
ajrhss-504	285	6	scale	scale	NOUN
ajrhss-504	285	7	from	from	ADP
ajrhss-504	285	8	proficiency	proficiency	NOUN
ajrhss-504	285	9	testing	testing	NOUN
ajrhss-504	285	10	and	and	CCONJ
ajrhss-504	285	11	external	external	ADJ
ajrhss-504	285	12	quality	quality	NOUN
ajrhss-504	285	13	assessment	assessment	NOUN
ajrhss-504	285	14	surveys	survey	NOUN
ajrhss-504	285	15	.	.	PUNCT
ajrhss-504	286	1	clin	clin	PROPN
ajrhss-504	286	2	chem	chem	NOUN
ajrhss-504	286	3	lab	lab	NOUN
ajrhss-504	286	4	med	med	PROPN
ajrhss-504	286	5	.	.	PUNCT
ajrhss-504	287	1	epub	epub	PROPN
ajrhss-504	287	2	ahead	ahead	ADV
ajrhss-504	287	3	of	of	ADP
ajrhss-504	287	4	print	print	NOUN
ajrhss-504	287	5	11	11	NUM
ajrhss-504	287	6	.	.	PUNCT
ajrhss-504	288	1	7	7	X
ajrhss-504	288	2	.	.	X
ajrhss-504	288	3	wijetunge	wijetunge	NOUN
ajrhss-504	288	4	,	,	PUNCT
ajrhss-504	288	5	w.	w.	PROPN
ajrhss-504	288	6	a.	a.	PROPN
ajrhss-504	288	7	d.	d.	PROPN
ajrhss-504	288	8	s.	s.	PROPN
ajrhss-504	288	9	(	(	PUNCT
ajrhss-504	288	10	2016	2016	NUM
ajrhss-504	288	11	)	)	PUNCT
ajrhss-504	288	12	.	.	PUNCT
ajrhss-504	289	1	service	service	NOUN
ajrhss-504	289	2	quality	quality	NOUN
ajrhss-504	289	3	,	,	PUNCT
ajrhss-504	289	4	competitive	competitive	ADJ
ajrhss-504	289	5	advantage	advantage	NOUN
ajrhss-504	289	6	and	and	CCONJ
ajrhss-504	289	7	business	business	NOUN
ajrhss-504	289	8	performance	performance	NOUN
ajrhss-504	289	9	in	in	ADP
ajrhss-504	289	10	service	service	NOUN
ajrhss-504	289	11	providing	provide	VERB
ajrhss-504	289	12	smes	sme	NOUN
ajrhss-504	289	13	in	in	ADP
ajrhss-504	289	14	sri	sri	PROPN
ajrhss-504	289	15	lanka	lanka	PROPN
ajrhss-504	289	16	.	.	PUNCT
ajrhss-504	290	1	international	international	ADJ
ajrhss-504	290	2	journal	journal	PROPN
ajrhss-504	290	3	of	of	ADP
ajrhss-504	290	4	scientific	scientific	ADJ
ajrhss-504	290	5	and	and	CCONJ
ajrhss-504	290	6	research	research	NOUN
ajrhss-504	290	7	publications	publication	NOUN
ajrhss-504	290	8	6(7	6(7	NUM
ajrhss-504	290	9	)	)	PUNCT
ajrhss-504	290	10	,	,	PUNCT
ajrhss-504	290	11	720	720	NUM
ajrhss-504	290	12	-	-	SYM
ajrhss-504	290	13	728	728	NUM
ajrhss-504	290	14	.	.	NOUN
ajrhss-504	291	1	8	8	NUM
ajrhss-504	291	2	.	.	PUNCT
ajrhss-504	291	3	yun	yun	PROPN
ajrhss-504	291	4	-	-	PUNCT
ajrhss-504	291	5	yun	yun	PROPN
ajrhss-504	291	6	,	,	PUNCT
ajrhss-504	291	7	s.	s.	PROPN
ajrhss-504	291	8	,	,	PUNCT
ajrhss-504	291	9	tung	tung	PROPN
ajrhss-504	291	10	-	-	PUNCT
ajrhss-504	291	11	liang	liang	PROPN
ajrhss-504	291	12	,	,	PUNCT
ajrhss-504	291	13	c.	c.	PROPN
ajrhss-504	291	14	&	&	CCONJ
ajrhss-504	291	15	yu	yu	PROPN
ajrhss-504	291	16	-	-	PROPN
ajrhss-504	291	17	hung	hung	PROPN
ajrhss-504	291	18	,	,	PUNCT
ajrhss-504	291	19	c.	c.	NOUN
ajrhss-504	291	20	(	(	PUNCT
ajrhss-504	291	21	2017	2017	NUM
ajrhss-504	291	22	)	)	PUNCT
ajrhss-504	291	23	.	.	PUNCT
ajrhss-504	292	1	friendly	friendly	ADJ
ajrhss-504	292	2	restaurant	restaurant	NOUN
ajrhss-504	292	3	service	service	NOUN
ajrhss-504	292	4	quality	quality	NOUN
ajrhss-504	292	5	and	and	CCONJ
ajrhss-504	292	6	service	service	NOUN
ajrhss-504	292	7	innovation	innovation	NOUN
ajrhss-504	292	8	research	research	NOUN
ajrhss-504	292	9	.	.	PUNCT
ajrhss-504	293	1	international	international	ADJ
ajrhss-504	293	2	journal	journal	PROPN
ajrhss-504	293	3	of	of	ADP
ajrhss-504	293	4	economic	economic	ADJ
ajrhss-504	293	5	research	research	NOUN
ajrhss-504	293	6	,	,	PUNCT
ajrhss-504	293	7	8(13	8(13	NUM
ajrhss-504	293	8	)	)	PUNCT
ajrhss-504	293	9	,	,	PUNCT
ajrhss-504	293	10	2017	2017	NUM
ajrhss-504	293	11	,	,	PUNCT
ajrhss-504	293	12	42	42	NUM
ajrhss-504	293	13	-	-	SYM
ajrhss-504	293	14	49	49	NUM
ajrhss-504	293	15	.	.	PUNCT
ajrhss-504	294	1	9	9	NUM
ajrhss-504	294	2	.	.	X
ajrhss-504	294	3	zahari	zahari	NOUN
ajrhss-504	294	4	,	,	PUNCT
ajrhss-504	294	5	m.	m.	PROPN
ajrhss-504	294	6	k.	k.	PROPN
ajrhss-504	294	7	(	(	PUNCT
ajrhss-504	294	8	2016	2016	NUM
ajrhss-504	294	9	)	)	PUNCT
ajrhss-504	294	10	.	.	PUNCT
ajrhss-504	295	1	the	the	DET
ajrhss-504	295	2	effects	effect	NOUN
ajrhss-504	295	3	of	of	ADP
ajrhss-504	295	4	total	total	ADJ
ajrhss-504	295	5	quality	quality	NOUN
ajrhss-504	295	6	management	management	NOUN
ajrhss-504	295	7	on	on	ADP
ajrhss-504	295	8	the	the	DET
ajrhss-504	295	9	employee	employee	NOUN
ajrhss-504	295	10	performance	performance	NOUN
ajrhss-504	295	11	in	in	ADP
ajrhss-504	295	12	malaysian	malaysian	ADJ
ajrhss-504	295	13	manufacturing	manufacturing	NOUN
ajrhss-504	295	14	industry	industry	NOUN
ajrhss-504	295	15	.	.	PUNCT
ajrhss-504	296	1	proceedings	proceeding	NOUN
ajrhss-504	296	2	of	of	ADP
ajrhss-504	296	3	academics	academic	NOUN
ajrhss-504	296	4	world	world	VERB
ajrhss-504	296	5	49th	49th	ADJ
ajrhss-504	296	6	international	international	ADJ
ajrhss-504	296	7	conference	conference	NOUN
ajrhss-504	296	8	,	,	PUNCT
ajrhss-504	296	9	istanbul	istanbul	PROPN
ajrhss-504	296	10	,	,	PUNCT
ajrhss-504	296	11	turkey	turkey	PROPN
ajrhss-504	296	12	.	.	PUNCT
ajrhss-504	297	1	10	10	NUM
ajrhss-504	297	2	.	.	X
ajrhss-504	297	3	zehir	zehir	PROPN
ajrhss-504	297	4	,	,	PUNCT
ajrhss-504	297	5	c.	c.	PROPN
ajrhss-504	297	6	,	,	PUNCT
ajrhss-504	297	7	&	&	CCONJ
ajrhss-504	297	8	sadikoglu	sadikoglu	PROPN
ajrhss-504	297	9	,	,	PUNCT
ajrhss-504	297	10	e.	e.	PROPN
ajrhss-504	297	11	(	(	PUNCT
ajrhss-504	297	12	2010	2010	NUM
ajrhss-504	297	13	)	)	PUNCT
ajrhss-504	297	14	.	.	PUNCT
ajrhss-504	298	1	the	the	DET
ajrhss-504	298	2	relationship	relationship	NOUN
ajrhss-504	298	3	between	between	ADP
ajrhss-504	298	4	total	total	ADJ
ajrhss-504	298	5	quality	quality	NOUN
ajrhss-504	298	6	(	(	PUNCT
ajrhss-504	298	7	tqm	tqm	ADJ
ajrhss-504	298	8	)	)	PUNCT
ajrhss-504	298	9	practices	practice	NOUN
ajrhss-504	298	10	and	and	CCONJ
ajrhss-504	298	11	organisational	organisational	ADJ
ajrhss-504	298	12	success	success	NOUN
ajrhss-504	298	13	:	:	PUNCT
ajrhss-504	298	14	an	an	DET
ajrhss-504	298	15	empirical	empirical	ADJ
ajrhss-504	298	16	investigation	investigation	NOUN
ajrhss-504	298	17	.	.	PUNCT
ajrhss-504	299	1	international	international	ADJ
ajrhss-504	299	2	journal	journal	PROPN
ajrhss-504	299	3	of	of	ADP
ajrhss-504	299	4	production	production	NOUN
ajrhss-504	299	5	economics	economic	NOUN
ajrhss-504	299	6	,	,	PUNCT
ajrhss-504	299	7	101(2	101(2	NUM
ajrhss-504	299	8	)	)	PUNCT
ajrhss-504	299	9	,	,	PUNCT
ajrhss-504	299	10	1	1	NUM
ajrhss-504	299	11	-	-	SYM
ajrhss-504	299	12	45	45	NUM
ajrhss-504	299	13	.	.	PUNCT