id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajsts-2206	Alhammadi, Mai	Optimising Customer Service Delivery and Response Time through AI-Enhanced Chatbots in Facilities Management-A Mixed-Methods Research	2023	13	.pdf	application/pdf	7193	385	40	A data-driven design framework for customer service chatbot. The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users.	cache/ajsts-2206.pdf	txt/ajsts-2206.txt