id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajsts-5806	Fagundes, Jorge Martins; Leandro, Ana Cláudia Mendes Coutinho; Lima, Gislene Silva; Nascimento, José Wellgton do; Santos, Lucas Mendonça dos; Moreira, Loide Helena Santos; Ferreira, Noel Leal; Cardoso, Rafael Soares; Lima, Romara Holanda	Influence of Information and Communication Technologies (ICT) on the Modernity and Efficiency of Public Services: An Integrative Literature Review	2025	7	.pdf	application/pdf	4070	184	21	While our national data (Souza et al., 2025) confirm this thesis, the international literature (Dečman et al., 2022; Susanti et al., 2023; Verhoef et al., 2021; Akter et al., 2020) offers the theoretical basis to understand that digital transformation only occurs when people, processes, and technology evolve in an integrated way. Neto et al. (2024), when analyzing the payments sector of the Federal University of Amazonas, demonstrate that efficiency gains with automation were only consolidated because there was integration between launch systems and training of servers to operate the new tools.	cache/ajsts-5806.pdf	txt/ajsts-5806.txt