id	sid	tid	token	lemma	pos
ajsts-2206	1	1	pa	pa	PROPN
ajsts-2206	1	2	ge	ge	PROPN
ajsts-2206	1	3	1	1	NUM
ajsts-2206	1	4	pa	pa	PROPN
ajsts-2206	1	5	ge	ge	PROPN
ajsts-2206	1	6	43	43	NUM
ajsts-2206	1	7	american	american	PROPN
ajsts-2206	1	8	journal	journal	PROPN
ajsts-2206	1	9	of	of	ADP
ajsts-2206	1	10	smart	smart	ADJ
ajsts-2206	1	11	technology	technology	NOUN
ajsts-2206	1	12	and	and	CCONJ
ajsts-2206	1	13	solutions	solution	NOUN
ajsts-2206	1	14	(	(	PUNCT
ajsts-2206	1	15	ajsts	ajst	NOUN
ajsts-2206	1	16	)	)	PUNCT
ajsts-2206	1	17	optimising	optimise	VERB
ajsts-2206	1	18	customer	customer	NOUN
ajsts-2206	1	19	service	service	NOUN
ajsts-2206	1	20	delivery	delivery	NOUN
ajsts-2206	1	21	and	and	CCONJ
ajsts-2206	1	22	response	response	NOUN
ajsts-2206	1	23	time	time	NOUN
ajsts-2206	1	24	through	through	ADP
ajsts-2206	1	25	ai	ai	ADV
ajsts-2206	1	26	-	-	PUNCT
ajsts-2206	1	27	enhanced	enhance	VERB
ajsts-2206	1	28	chatbots	chatbot	NOUN
ajsts-2206	1	29	in	in	ADP
ajsts-2206	1	30	facilities	facility	NOUN
ajsts-2206	1	31	management	management	NOUN
ajsts-2206	1	32	-	-	PUNCT
ajsts-2206	1	33	a	a	DET
ajsts-2206	1	34	mixed	mixed	ADJ
ajsts-2206	1	35	-	-	PUNCT
ajsts-2206	1	36	methods	method	NOUN
ajsts-2206	1	37	research	research	NOUN
ajsts-2206	1	38	mai	mai	PROPN
ajsts-2206	1	39	alhammadi1	alhammadi1	PROPN
ajsts-2206	1	40	*	*	PROPN
ajsts-2206	1	41	volume	volume	NOUN
ajsts-2206	1	42	2	2	NUM
ajsts-2206	1	43	issue	issue	NOUN
ajsts-2206	1	44	2	2	NUM
ajsts-2206	1	45	,	,	PUNCT
ajsts-2206	1	46	year	year	NOUN
ajsts-2206	1	47	2023	2023	NUM
ajsts-2206	1	48	issn	issn	X
ajsts-2206	1	49	:	:	PUNCT
ajsts-2206	1	50	2837	2837	NUM
ajsts-2206	1	51	-	-	SYM
ajsts-2206	1	52	0295	0295	NUM
ajsts-2206	1	53	(	(	PUNCT
ajsts-2206	1	54	online	online	ADJ
ajsts-2206	1	55	)	)	PUNCT
ajsts-2206	1	56	doi	doi	NOUN
ajsts-2206	1	57	:	:	PUNCT
ajsts-2206	1	58	https://doi.org/10.54536/ajsts.v2i2.2206	https://doi.org/10.54536/ajsts.v2i2.2206	NUM
ajsts-2206	1	59	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	1	60	article	article	NOUN
ajsts-2206	1	61	information	information	NOUN
ajsts-2206	1	62	abstract	abstract	ADV
ajsts-2206	1	63	received	receive	VERB
ajsts-2206	1	64	:	:	PUNCT
ajsts-2206	1	65	october	october	PROPN
ajsts-2206	1	66	17	17	NUM
ajsts-2206	1	67	,	,	PUNCT
ajsts-2206	1	68	2023	2023	NUM
ajsts-2206	1	69	accepted	accept	VERB
ajsts-2206	1	70	:	:	PUNCT
ajsts-2206	1	71	november	november	PROPN
ajsts-2206	1	72	19	19	NUM
ajsts-2206	1	73	,	,	PUNCT
ajsts-2206	1	74	2023	2023	NUM
ajsts-2206	1	75	published	publish	VERB
ajsts-2206	1	76	:	:	PUNCT
ajsts-2206	1	77	november	november	PROPN
ajsts-2206	1	78	22	22	NUM
ajsts-2206	1	79	,	,	PUNCT
ajsts-2206	1	80	2023	2023	NUM
ajsts-2206	1	81	the	the	DET
ajsts-2206	1	82	present	present	ADJ
ajsts-2206	1	83	study	study	NOUN
ajsts-2206	1	84	aimed	aim	VERB
ajsts-2206	1	85	to	to	PART
ajsts-2206	1	86	assess	assess	VERB
ajsts-2206	1	87	the	the	DET
ajsts-2206	1	88	effect	effect	NOUN
ajsts-2206	1	89	of	of	ADP
ajsts-2206	1	90	ai	ai	VERB
ajsts-2206	1	91	-	-	PUNCT
ajsts-2206	1	92	enhanced	enhance	VERB
ajsts-2206	1	93	chatbots	chatbot	NOUN
ajsts-2206	1	94	that	that	PRON
ajsts-2206	1	95	optimize	optimize	VERB
ajsts-2206	1	96	customer	customer	NOUN
ajsts-2206	1	97	service	service	NOUN
ajsts-2206	1	98	delivery	delivery	NOUN
ajsts-2206	1	99	and	and	CCONJ
ajsts-2206	1	100	response	response	NOUN
ajsts-2206	1	101	times	time	NOUN
ajsts-2206	1	102	on	on	ADP
ajsts-2206	1	103	facility	facility	NOUN
ajsts-2206	1	104	management	management	NOUN
ajsts-2206	1	105	.	.	PUNCT
ajsts-2206	2	1	it	it	PRON
ajsts-2206	2	2	utilised	utilise	VERB
ajsts-2206	2	3	the	the	DET
ajsts-2206	2	4	technology	technology	NOUN
ajsts-2206	2	5	acceptance	acceptance	NOUN
ajsts-2206	2	6	model	model	NOUN
ajsts-2206	2	7	(	(	PUNCT
ajsts-2206	2	8	tam	tam	NOUN
ajsts-2206	2	9	)	)	PUNCT
ajsts-2206	2	10	and	and	CCONJ
ajsts-2206	2	11	social	social	ADJ
ajsts-2206	2	12	response	response	NOUN
ajsts-2206	2	13	theory	theory	NOUN
ajsts-2206	2	14	(	(	PUNCT
ajsts-2206	2	15	srt	srt	NOUN
ajsts-2206	2	16	)	)	PUNCT
ajsts-2206	2	17	for	for	ADP
ajsts-2206	2	18	this	this	DET
ajsts-2206	2	19	purpose	purpose	NOUN
ajsts-2206	2	20	.	.	PUNCT
ajsts-2206	3	1	the	the	DET
ajsts-2206	3	2	research	research	NOUN
ajsts-2206	3	3	adopted	adopt	VERB
ajsts-2206	3	4	a	a	DET
ajsts-2206	3	5	mixed	mix	VERB
ajsts-2206	3	6	-	-	PUNCT
ajsts-2206	3	7	methods	method	NOUN
ajsts-2206	3	8	methodology	methodology	NOUN
ajsts-2206	3	9	aimed	aim	VERB
ajsts-2206	3	10	to	to	PART
ajsts-2206	3	11	explore	explore	VERB
ajsts-2206	3	12	the	the	DET
ajsts-2206	3	13	multiple	multiple	ADJ
ajsts-2206	3	14	perspectives	perspective	NOUN
ajsts-2206	3	15	of	of	ADP
ajsts-2206	3	16	10	10	NUM
ajsts-2206	3	17	facility	facility	NOUN
ajsts-2206	3	18	managers	manager	NOUN
ajsts-2206	3	19	and	and	CCONJ
ajsts-2206	3	20	facility	facility	NOUN
ajsts-2206	3	21	service	service	NOUN
ajsts-2206	3	22	providers	provider	NOUN
ajsts-2206	3	23	affiliated	affiliate	VERB
ajsts-2206	3	24	with	with	ADP
ajsts-2206	3	25	facilities	facility	NOUN
ajsts-2206	3	26	management	management	NOUN
ajsts-2206	3	27	departments	department	NOUN
ajsts-2206	3	28	in	in	ADP
ajsts-2206	3	29	the	the	DET
ajsts-2206	3	30	uae	uae	PROPN
ajsts-2206	3	31	,	,	PUNCT
ajsts-2206	3	32	qatar	qatar	PROPN
ajsts-2206	3	33	and	and	CCONJ
ajsts-2206	3	34	saudi	saudi	PROPN
ajsts-2206	3	35	arabia	arabia	PROPN
ajsts-2206	3	36	regarding	regard	VERB
ajsts-2206	3	37	the	the	DET
ajsts-2206	3	38	benefits	benefit	NOUN
ajsts-2206	3	39	and	and	CCONJ
ajsts-2206	3	40	challenges	challenge	NOUN
ajsts-2206	3	41	of	of	ADP
ajsts-2206	3	42	ai	ai	VERB
ajsts-2206	3	43	-	-	PUNCT
ajsts-2206	3	44	enhanced	enhance	VERB
ajsts-2206	3	45	chatbots	chatbot	NOUN
ajsts-2206	3	46	.	.	PUNCT
ajsts-2206	4	1	this	this	DET
ajsts-2206	4	2	research	research	NOUN
ajsts-2206	4	3	used	use	VERB
ajsts-2206	4	4	correlation	correlation	NOUN
ajsts-2206	4	5	analysis	analysis	NOUN
ajsts-2206	4	6	and	and	CCONJ
ajsts-2206	4	7	regression	regression	NOUN
ajsts-2206	4	8	to	to	PART
ajsts-2206	4	9	examine	examine	VERB
ajsts-2206	4	10	the	the	DET
ajsts-2206	4	11	relationships	relationship	NOUN
ajsts-2206	4	12	between	between	ADP
ajsts-2206	4	13	variables	variable	NOUN
ajsts-2206	4	14	.	.	PUNCT
ajsts-2206	5	1	correlation	correlation	NOUN
ajsts-2206	5	2	analysis	analysis	NOUN
ajsts-2206	5	3	,	,	PUNCT
ajsts-2206	5	4	using	use	VERB
ajsts-2206	5	5	spss	spss	PROPN
ajsts-2206	5	6	24.0	24.0	NUM
ajsts-2206	5	7	,	,	PUNCT
ajsts-2206	5	8	showed	show	VERB
ajsts-2206	5	9	strong	strong	ADJ
ajsts-2206	5	10	positive	positive	ADJ
ajsts-2206	5	11	correlations	correlation	NOUN
ajsts-2206	5	12	between	between	ADP
ajsts-2206	5	13	five	five	NUM
ajsts-2206	5	14	ai	ai	ADJ
ajsts-2206	5	15	-	-	PUNCT
ajsts-2206	5	16	enhanced	enhance	VERB
ajsts-2206	5	17	chatbot	chatbot	NOUN
ajsts-2206	5	18	factors	factor	NOUN
ajsts-2206	5	19	:	:	PUNCT
ajsts-2206	5	20	perceived	perceive	VERB
ajsts-2206	5	21	usefulness	usefulness	NOUN
ajsts-2206	5	22	(	(	PUNCT
ajsts-2206	5	23	pu	pu	PROPN
ajsts-2206	5	24	)	)	PUNCT
ajsts-2206	5	25	,	,	PUNCT
ajsts-2206	5	26	perceived	perceive	VERB
ajsts-2206	5	27	ease	ease	NOUN
ajsts-2206	5	28	of	of	ADP
ajsts-2206	5	29	use	use	NOUN
ajsts-2206	5	30	(	(	PUNCT
ajsts-2206	5	31	peou	peou	ADV
ajsts-2206	5	32	)	)	PUNCT
ajsts-2206	5	33	,	,	PUNCT
ajsts-2206	5	34	behavioural	behavioural	ADJ
ajsts-2206	5	35	intention	intention	NOUN
ajsts-2206	5	36	to	to	PART
ajsts-2206	5	37	use	use	VERB
ajsts-2206	5	38	(	(	PUNCT
ajsts-2206	5	39	biou	biou	NOUN
ajsts-2206	5	40	)	)	PUNCT
ajsts-2206	5	41	,	,	PUNCT
ajsts-2206	5	42	responsiveness	responsiveness	NOUN
ajsts-2206	5	43	(	(	PUNCT
ajsts-2206	5	44	rp	rp	NOUN
ajsts-2206	5	45	)	)	PUNCT
ajsts-2206	5	46	,	,	PUNCT
ajsts-2206	5	47	and	and	CCONJ
ajsts-2206	5	48	user	user	NOUN
ajsts-2206	5	49	satisfaction	satisfaction	NOUN
ajsts-2206	5	50	(	(	PUNCT
ajsts-2206	5	51	us	we	PRON
ajsts-2206	5	52	)	)	PUNCT
ajsts-2206	5	53	(	(	PUNCT
ajsts-2206	5	54	pearson	pearson	NOUN
ajsts-2206	5	55	correlation	correlation	NOUN
ajsts-2206	5	56	coefficient>0.7	coefficient>0.7	NOUN
ajsts-2206	5	57	)	)	PUNCT
ajsts-2206	5	58	.	.	PUNCT
ajsts-2206	6	1	regression	regression	NOUN
ajsts-2206	6	2	analysis	analysis	NOUN
ajsts-2206	6	3	indicated	indicate	VERB
ajsts-2206	6	4	a	a	DET
ajsts-2206	6	5	significant	significant	ADJ
ajsts-2206	6	6	impact	impact	NOUN
ajsts-2206	6	7	of	of	ADP
ajsts-2206	6	8	all	all	DET
ajsts-2206	6	9	these	these	DET
ajsts-2206	6	10	variables	variable	NOUN
ajsts-2206	6	11	on	on	ADP
ajsts-2206	6	12	facilities	facility	NOUN
ajsts-2206	6	13	management	management	NOUN
ajsts-2206	6	14	(	(	PUNCT
ajsts-2206	6	15	p<0.05	p<0.05	NOUN
ajsts-2206	6	16	)	)	PUNCT
ajsts-2206	6	17	.	.	PUNCT
ajsts-2206	7	1	the	the	DET
ajsts-2206	7	2	study	study	NOUN
ajsts-2206	7	3	found	find	VERB
ajsts-2206	7	4	that	that	SCONJ
ajsts-2206	7	5	ai	ai	VERB
ajsts-2206	7	6	-	-	PUNCT
ajsts-2206	7	7	enhanced	enhance	VERB
ajsts-2206	7	8	chatbots	chatbot	NOUN
ajsts-2206	7	9	in	in	ADP
ajsts-2206	7	10	facilities	facility	NOUN
ajsts-2206	7	11	management	management	NOUN
ajsts-2206	7	12	improve	improve	VERB
ajsts-2206	7	13	communication	communication	NOUN
ajsts-2206	7	14	,	,	PUNCT
ajsts-2206	7	15	responsiveness	responsiveness	NOUN
ajsts-2206	7	16	,	,	PUNCT
ajsts-2206	7	17	and	and	CCONJ
ajsts-2206	7	18	operational	operational	ADJ
ajsts-2206	7	19	efficiency	efficiency	NOUN
ajsts-2206	7	20	.	.	PUNCT
ajsts-2206	8	1	they	they	PRON
ajsts-2206	8	2	automate	automate	VERB
ajsts-2206	8	3	workflows	workflow	NOUN
ajsts-2206	8	4	,	,	PUNCT
ajsts-2206	8	5	handle	handle	VERB
ajsts-2206	8	6	manual	manual	ADJ
ajsts-2206	8	7	tasks	task	NOUN
ajsts-2206	8	8	,	,	PUNCT
ajsts-2206	8	9	predict	predict	VERB
ajsts-2206	8	10	failures	failure	NOUN
ajsts-2206	8	11	,	,	PUNCT
ajsts-2206	8	12	and	and	CCONJ
ajsts-2206	8	13	respond	respond	VERB
ajsts-2206	8	14	to	to	ADP
ajsts-2206	8	15	customer	customer	NOUN
ajsts-2206	8	16	queries	query	NOUN
ajsts-2206	8	17	.	.	PUNCT
ajsts-2206	9	1	however	however	ADV
ajsts-2206	9	2	,	,	PUNCT
ajsts-2206	9	3	challenges	challenge	NOUN
ajsts-2206	9	4	include	include	VERB
ajsts-2206	9	5	technical	technical	ADJ
ajsts-2206	9	6	issues	issue	NOUN
ajsts-2206	9	7	,	,	PUNCT
ajsts-2206	9	8	limited	limited	ADJ
ajsts-2206	9	9	human	human	ADJ
ajsts-2206	9	10	-	-	PUNCT
ajsts-2206	9	11	human	human	NOUN
ajsts-2206	9	12	interaction	interaction	NOUN
ajsts-2206	9	13	,	,	PUNCT
ajsts-2206	9	14	system	system	NOUN
ajsts-2206	9	15	quality	quality	NOUN
ajsts-2206	9	16	and	and	CCONJ
ajsts-2206	9	17	security	security	NOUN
ajsts-2206	9	18	,	,	PUNCT
ajsts-2206	9	19	and	and	CCONJ
ajsts-2206	9	20	user	user	NOUN
ajsts-2206	9	21	adoption	adoption	NOUN
ajsts-2206	9	22	.	.	PUNCT
ajsts-2206	10	1	chatbots	chatbot	NOUN
ajsts-2206	10	2	deliver	deliver	VERB
ajsts-2206	10	3	productivity	productivity	NOUN
ajsts-2206	10	4	gains	gain	NOUN
ajsts-2206	10	5	and	and	CCONJ
ajsts-2206	10	6	are	be	AUX
ajsts-2206	10	7	used	use	VERB
ajsts-2206	10	8	for	for	ADP
ajsts-2206	10	9	automated	automate	VERB
ajsts-2206	10	10	reporting	reporting	NOUN
ajsts-2206	10	11	,	,	PUNCT
ajsts-2206	10	12	identifying	identify	VERB
ajsts-2206	10	13	hazards	hazard	NOUN
ajsts-2206	10	14	,	,	PUNCT
ajsts-2206	10	15	conducting	conduct	VERB
ajsts-2206	10	16	briefings	briefing	NOUN
ajsts-2206	10	17	,	,	PUNCT
ajsts-2206	10	18	managing	manage	VERB
ajsts-2206	10	19	meetings	meeting	NOUN
ajsts-2206	10	20	,	,	PUNCT
ajsts-2206	10	21	providing	provide	VERB
ajsts-2206	10	22	training	training	NOUN
ajsts-2206	10	23	,	,	PUNCT
ajsts-2206	10	24	supporting	support	VERB
ajsts-2206	10	25	teamwork	teamwork	NOUN
ajsts-2206	10	26	,	,	PUNCT
ajsts-2206	10	27	ensuring	ensure	VERB
ajsts-2206	10	28	well	well	ADV
ajsts-2206	10	29	-	-	PUNCT
ajsts-2206	10	30	being	being	NOUN
ajsts-2206	10	31	,	,	PUNCT
ajsts-2206	10	32	and	and	CCONJ
ajsts-2206	10	33	enhancing	enhance	VERB
ajsts-2206	10	34	customer	customer	NOUN
ajsts-2206	10	35	service	service	NOUN
ajsts-2206	10	36	.	.	PUNCT
ajsts-2206	11	1	keywords	keyword	VERB
ajsts-2206	11	2	artificial	artificial	ADJ
ajsts-2206	11	3	intelligence	intelligence	NOUN
ajsts-2206	11	4	,	,	PUNCT
ajsts-2206	11	5	facilities	facility	NOUN
ajsts-2206	11	6	management	management	NOUN
ajsts-2206	11	7	,	,	PUNCT
ajsts-2206	11	8	chatbot	chatbot	NOUN
ajsts-2206	11	9	,	,	PUNCT
ajsts-2206	11	10	natural	natural	ADJ
ajsts-2206	11	11	language	language	NOUN
ajsts-2206	11	12	processing	processing	NOUN
ajsts-2206	11	13	,	,	PUNCT
ajsts-2206	11	14	service	service	NOUN
ajsts-2206	11	15	delivery	delivery	NOUN
ajsts-2206	11	16	,	,	PUNCT
ajsts-2206	11	17	response	response	NOUN
ajsts-2206	11	18	time	time	NOUN
ajsts-2206	11	19	1	1	NUM
ajsts-2206	11	20	meem	meem	NOUN
ajsts-2206	11	21	48	48	NUM
ajsts-2206	11	22	engineering	engineering	NOUN
ajsts-2206	11	23	consultancy	consultancy	NOUN
ajsts-2206	11	24	,	,	PUNCT
ajsts-2206	11	25	abu	abu	PROPN
ajsts-2206	11	26	dhabi	dhabi	PROPN
ajsts-2206	11	27	,	,	PUNCT
ajsts-2206	11	28	uae	uae	PROPN
ajsts-2206	11	29	*	*	PUNCT
ajsts-2206	11	30	corresponding	correspond	VERB
ajsts-2206	11	31	author	author	NOUN
ajsts-2206	11	32	’s	’s	PART
ajsts-2206	11	33	e	e	NOUN
ajsts-2206	11	34	-	-	NOUN
ajsts-2206	11	35	mail	mail	NOUN
ajsts-2206	11	36	:	:	PUNCT
ajsts-2206	11	37	eng.maialhammadi@hotmail.com	eng.maialhammadi@hotmail.com	PROPN
ajsts-2206	11	38	introduction	introduction	NOUN
ajsts-2206	11	39	text	text	NOUN
ajsts-2206	11	40	-	-	PUNCT
ajsts-2206	11	41	based	base	VERB
ajsts-2206	11	42	conversational	conversational	ADJ
ajsts-2206	11	43	systems	system	NOUN
ajsts-2206	11	44	or	or	CCONJ
ajsts-2206	11	45	conversational	conversational	ADJ
ajsts-2206	11	46	artificial	artificial	ADJ
ajsts-2206	11	47	intelligence	intelligence	NOUN
ajsts-2206	11	48	(	(	PUNCT
ajsts-2206	11	49	ai	ai	PROPN
ajsts-2206	11	50	)	)	PUNCT
ajsts-2206	11	51	referred	refer	VERB
ajsts-2206	11	52	to	to	ADP
ajsts-2206	11	53	commonly	commonly	ADV
ajsts-2206	11	54	as	as	SCONJ
ajsts-2206	11	55	chatbots	chatbot	NOUN
ajsts-2206	11	56	are	be	AUX
ajsts-2206	11	57	the	the	DET
ajsts-2206	11	58	designed	design	VERB
ajsts-2206	11	59	software	software	NOUN
ajsts-2206	11	60	systems	system	NOUN
ajsts-2206	11	61	for	for	ADP
ajsts-2206	11	62	human	human	ADJ
ajsts-2206	11	63	interaction	interaction	NOUN
ajsts-2206	11	64	using	use	VERB
ajsts-2206	11	65	natural	natural	ADJ
ajsts-2206	11	66	language	language	NOUN
ajsts-2206	11	67	processing	processing	NOUN
ajsts-2206	11	68	(	(	PUNCT
ajsts-2206	11	69	nlp	nlp	NOUN
ajsts-2206	11	70	)	)	PUNCT
ajsts-2206	11	71	(	(	PUNCT
ajsts-2206	11	72	gnewuch	gnewuch	ADV
ajsts-2206	11	73	et	et	PROPN
ajsts-2206	11	74	al	al	PROPN
ajsts-2206	11	75	.	.	PROPN
ajsts-2206	11	76	,	,	PUNCT
ajsts-2206	11	77	2022	2022	NUM
ajsts-2206	11	78	;	;	PUNCT
ajsts-2206	11	79	lin	lin	PROPN
ajsts-2206	11	80	,	,	PUNCT
ajsts-2206	11	81	2023	2023	NUM
ajsts-2206	11	82	)	)	PUNCT
ajsts-2206	11	83	.	.	PUNCT
ajsts-2206	12	1	chatbots	chatbot	NOUN
ajsts-2206	12	2	are	be	AUX
ajsts-2206	12	3	categorised	categorise	VERB
ajsts-2206	12	4	based	base	VERB
ajsts-2206	12	5	on	on	ADP
ajsts-2206	12	6	two	two	NUM
ajsts-2206	12	7	objectives	objective	NOUN
ajsts-2206	12	8	including	include	VERB
ajsts-2206	12	9	task	task	NOUN
ajsts-2206	12	10	oriented	orient	VERB
ajsts-2206	12	11	and	and	CCONJ
ajsts-2206	12	12	non	non	ADJ
ajsts-2206	12	13	-	-	ADJ
ajsts-2206	12	14	task	task	NOUN
ajsts-2206	12	15	oriented	orient	VERB
ajsts-2206	12	16	;	;	PUNCT
ajsts-2206	12	17	task	task	NOUN
ajsts-2206	12	18	-	-	PUNCT
ajsts-2206	12	19	oriented	orient	VERB
ajsts-2206	12	20	chatbots	chatbot	NOUN
ajsts-2206	12	21	are	be	AUX
ajsts-2206	12	22	those	those	PRON
ajsts-2206	12	23	compatible	compatible	ADJ
ajsts-2206	12	24	highly	highly	ADV
ajsts-2206	12	25	with	with	ADP
ajsts-2206	12	26	the	the	DET
ajsts-2206	12	27	information	information	NOUN
ajsts-2206	12	28	retrieval	retrieval	NOUN
ajsts-2206	12	29	requirement	requirement	NOUN
ajsts-2206	12	30	for	for	ADP
ajsts-2206	12	31	effective	effective	ADJ
ajsts-2206	12	32	decision	decision	NOUN
ajsts-2206	12	33	making	making	NOUN
ajsts-2206	12	34	.	.	PUNCT
ajsts-2206	13	1	thereby	thereby	ADV
ajsts-2206	13	2	,	,	PUNCT
ajsts-2206	13	3	chatbots	chatbot	NOUN
ajsts-2206	13	4	have	have	AUX
ajsts-2206	13	5	gained	gain	VERB
ajsts-2206	13	6	widespread	widespread	ADJ
ajsts-2206	13	7	attention	attention	NOUN
ajsts-2206	13	8	in	in	ADP
ajsts-2206	13	9	various	various	ADJ
ajsts-2206	13	10	industries	industry	NOUN
ajsts-2206	13	11	like	like	ADP
ajsts-2206	13	12	finance	finance	NOUN
ajsts-2206	13	13	,	,	PUNCT
ajsts-2206	13	14	e	e	NOUN
ajsts-2206	13	15	-	-	NOUN
ajsts-2206	13	16	commerce	commerce	NOUN
ajsts-2206	13	17	and	and	CCONJ
ajsts-2206	13	18	healthcare	healthcare	NOUN
ajsts-2206	13	19	due	due	ADP
ajsts-2206	13	20	to	to	ADP
ajsts-2206	13	21	growing	grow	VERB
ajsts-2206	13	22	demand	demand	NOUN
ajsts-2206	13	23	for	for	ADP
ajsts-2206	13	24	convenient	convenient	ADJ
ajsts-2206	13	25	and	and	CCONJ
ajsts-2206	13	26	efficient	efficient	ADJ
ajsts-2206	13	27	customer	customer	NOUN
ajsts-2206	13	28	service	service	NOUN
ajsts-2206	13	29	(	(	PUNCT
ajsts-2206	13	30	gnewuch	gnewuch	NOUN
ajsts-2206	13	31	et	et	PROPN
ajsts-2206	13	32	al	al	PROPN
ajsts-2206	13	33	.	.	PROPN
ajsts-2206	13	34	,	,	PUNCT
ajsts-2206	13	35	2022	2022	NUM
ajsts-2206	13	36	)	)	PUNCT
ajsts-2206	13	37	.	.	PUNCT
ajsts-2206	14	1	notwithstanding	notwithstanding	ADV
ajsts-2206	14	2	,	,	PUNCT
ajsts-2206	14	3	using	use	VERB
ajsts-2206	14	4	live	live	ADJ
ajsts-2206	14	5	chat	chat	NOUN
ajsts-2206	14	6	interfaces	interface	NOUN
ajsts-2206	14	7	to	to	PART
ajsts-2206	14	8	communicate	communicate	VERB
ajsts-2206	14	9	with	with	ADP
ajsts-2206	14	10	customers	customer	NOUN
ajsts-2206	14	11	in	in	ADP
ajsts-2206	14	12	e	e	NOUN
ajsts-2206	14	13	-	-	NOUN
ajsts-2206	14	14	commerce	commerce	NOUN
ajsts-2206	14	15	settings	setting	NOUN
ajsts-2206	14	16	improves	improve	VERB
ajsts-2206	14	17	real	real	ADJ
ajsts-2206	14	18	-	-	PUNCT
ajsts-2206	14	19	time	time	NOUN
ajsts-2206	14	20	customer	customer	NOUN
ajsts-2206	14	21	service	service	NOUN
ajsts-2206	14	22	to	to	PART
ajsts-2206	14	23	obtain	obtain	VERB
ajsts-2206	14	24	information	information	NOUN
ajsts-2206	14	25	for	for	ADP
ajsts-2206	14	26	product	product	NOUN
ajsts-2206	14	27	details	detail	NOUN
ajsts-2206	14	28	or	or	CCONJ
ajsts-2206	14	29	assistance	assistance	NOUN
ajsts-2206	14	30	in	in	ADP
ajsts-2206	14	31	solving	solve	VERB
ajsts-2206	14	32	technical	technical	ADJ
ajsts-2206	14	33	problems	problem	NOUN
ajsts-2206	14	34	.	.	PUNCT
ajsts-2206	15	1	chatbots	chatbot	NOUN
ajsts-2206	15	2	have	have	AUX
ajsts-2206	15	3	thus	thus	ADV
ajsts-2206	15	4	enhanced	enhance	VERB
ajsts-2206	15	5	the	the	DET
ajsts-2206	15	6	two	two	NUM
ajsts-2206	15	7	-	-	PUNCT
ajsts-2206	15	8	way	way	NOUN
ajsts-2206	15	9	communication	communication	NOUN
ajsts-2206	15	10	significantly	significantly	ADV
ajsts-2206	15	11	affecting	affect	VERB
ajsts-2206	15	12	customer	customer	NOUN
ajsts-2206	15	13	satisfaction	satisfaction	NOUN
ajsts-2206	15	14	,	,	PUNCT
ajsts-2206	15	15	trust	trust	NOUN
ajsts-2206	15	16	,	,	PUNCT
ajsts-2206	15	17	word	word	NOUN
ajsts-2206	15	18	-	-	PUNCT
ajsts-2206	15	19	of	of	ADP
ajsts-2206	15	20	-	-	PUNCT
ajsts-2206	15	21	mouth	mouth	NOUN
ajsts-2206	15	22	(	(	PUNCT
ajsts-2206	15	23	wom	wom	PROPN
ajsts-2206	15	24	)	)	PUNCT
ajsts-2206	15	25	intentions	intention	NOUN
ajsts-2206	15	26	and	and	CCONJ
ajsts-2206	15	27	repurchase	repurchase	VERB
ajsts-2206	15	28	(	(	PUNCT
ajsts-2206	15	29	adam	adam	PROPN
ajsts-2206	15	30	et	et	PROPN
ajsts-2206	15	31	al	al	PROPN
ajsts-2206	15	32	.	.	PROPN
ajsts-2206	15	33	,	,	PUNCT
ajsts-2206	15	34	2021	2021	NUM
ajsts-2206	15	35	)	)	PUNCT
ajsts-2206	15	36	.	.	PUNCT
ajsts-2206	16	1	over	over	ADP
ajsts-2206	16	2	100,000	100,000	NUM
ajsts-2206	16	3	chatbots	chatbot	NOUN
ajsts-2206	16	4	have	have	AUX
ajsts-2206	16	5	already	already	ADV
ajsts-2206	16	6	been	be	AUX
ajsts-2206	16	7	created	create	VERB
ajsts-2206	16	8	as	as	ADP
ajsts-2206	16	9	of	of	ADP
ajsts-2206	16	10	2017	2017	NUM
ajsts-2206	16	11	on	on	ADP
ajsts-2206	16	12	facebook	facebook	NOUN
ajsts-2206	16	13	messenger	messenger	NOUN
ajsts-2206	16	14	only	only	ADV
ajsts-2206	16	15	for	for	ADP
ajsts-2206	16	16	customer	customer	NOUN
ajsts-2206	16	17	service	service	NOUN
ajsts-2206	16	18	delivery	delivery	NOUN
ajsts-2206	16	19	through	through	ADP
ajsts-2206	16	20	instant	instant	ADJ
ajsts-2206	16	21	messaging	messaging	NOUN
ajsts-2206	16	22	apps	app	NOUN
ajsts-2206	16	23	and	and	CCONJ
ajsts-2206	16	24	social	social	ADJ
ajsts-2206	16	25	media	medium	NOUN
ajsts-2206	16	26	(	(	PUNCT
ajsts-2206	16	27	meyer	meyer	PROPN
ajsts-2206	16	28	-	-	PUNCT
ajsts-2206	16	29	waarden	waarden	PROPN
ajsts-2206	16	30	et	et	PROPN
ajsts-2206	16	31	al	al	PROPN
ajsts-2206	16	32	.	.	PROPN
ajsts-2206	16	33	,	,	PUNCT
ajsts-2206	16	34	2020	2020	NUM
ajsts-2206	16	35	)	)	PUNCT
ajsts-2206	16	36	.	.	PUNCT
ajsts-2206	17	1	facilities	facility	NOUN
ajsts-2206	17	2	management	management	NOUN
ajsts-2206	17	3	or	or	CCONJ
ajsts-2206	17	4	facility	facility	NOUN
ajsts-2206	17	5	management	management	NOUN
ajsts-2206	17	6	has	have	AUX
ajsts-2206	17	7	been	be	AUX
ajsts-2206	17	8	called	call	VERB
ajsts-2206	17	9	multiple	multiple	ADJ
ajsts-2206	17	10	things	thing	NOUN
ajsts-2206	17	11	,	,	PUNCT
ajsts-2206	17	12	including	include	VERB
ajsts-2206	17	13	asset	asset	NOUN
ajsts-2206	17	14	management	management	NOUN
ajsts-2206	17	15	,	,	PUNCT
ajsts-2206	17	16	business	business	NOUN
ajsts-2206	17	17	infrastructure	infrastructure	NOUN
ajsts-2206	17	18	management	management	NOUN
ajsts-2206	17	19	and	and	CCONJ
ajsts-2206	17	20	invisible	invisible	ADJ
ajsts-2206	17	21	service	service	NOUN
ajsts-2206	17	22	for	for	ADP
ajsts-2206	17	23	building	building	NOUN
ajsts-2206	17	24	.	.	PUNCT
ajsts-2206	18	1	it	it	PRON
ajsts-2206	18	2	has	have	AUX
ajsts-2206	18	3	evolved	evolve	VERB
ajsts-2206	18	4	by	by	ADP
ajsts-2206	18	5	merging	merge	VERB
ajsts-2206	18	6	as	as	ADP
ajsts-2206	18	7	a	a	DET
ajsts-2206	18	8	business	business	NOUN
ajsts-2206	18	9	support	support	NOUN
ajsts-2206	18	10	service	service	NOUN
ajsts-2206	18	11	and	and	CCONJ
ajsts-2206	18	12	building	building	NOUN
ajsts-2206	18	13	maintenance	maintenance	NOUN
ajsts-2206	18	14	management	management	NOUN
ajsts-2206	18	15	business	business	NOUN
ajsts-2206	18	16	(	(	PUNCT
ajsts-2206	18	17	atkin	atkin	PROPN
ajsts-2206	18	18	&	&	CCONJ
ajsts-2206	18	19	bildsten	bildsten	PROPN
ajsts-2206	18	20	,	,	PUNCT
ajsts-2206	18	21	2017	2017	NUM
ajsts-2206	18	22	)	)	PUNCT
ajsts-2206	18	23	.	.	PUNCT
ajsts-2206	19	1	interoperability	interoperability	NOUN
ajsts-2206	19	2	capabilities	capability	NOUN
ajsts-2206	19	3	of	of	ADP
ajsts-2206	19	4	building	build	VERB
ajsts-2206	19	5	information	information	NOUN
ajsts-2206	19	6	modeling	modeling	NOUN
ajsts-2206	19	7	(	(	PUNCT
ajsts-2206	19	8	bim	bim	NOUN
ajsts-2206	19	9	)	)	PUNCT
ajsts-2206	19	10	are	be	AUX
ajsts-2206	19	11	effective	effective	ADJ
ajsts-2206	19	12	in	in	ADP
ajsts-2206	19	13	the	the	DET
ajsts-2206	19	14	application	application	NOUN
ajsts-2206	19	15	of	of	ADP
ajsts-2206	19	16	facility	facility	NOUN
ajsts-2206	19	17	management	management	NOUN
ajsts-2206	19	18	,	,	PUNCT
ajsts-2206	19	19	construction	construction	NOUN
ajsts-2206	19	20	and	and	CCONJ
ajsts-2206	19	21	building	building	NOUN
ajsts-2206	19	22	maintenance	maintenance	NOUN
ajsts-2206	19	23	stages	stage	NOUN
ajsts-2206	19	24	referring	refer	VERB
ajsts-2206	19	25	to	to	ADP
ajsts-2206	19	26	technology	technology	NOUN
ajsts-2206	19	27	-	-	PUNCT
ajsts-2206	19	28	based	base	VERB
ajsts-2206	19	29	solutions	solution	NOUN
ajsts-2206	19	30	for	for	ADP
ajsts-2206	19	31	improving	improve	VERB
ajsts-2206	19	32	inter	inter	ADJ
ajsts-2206	19	33	-	-	ADJ
ajsts-2206	19	34	organisational	organisational	ADJ
ajsts-2206	19	35	productivity	productivity	NOUN
ajsts-2206	19	36	and	and	CCONJ
ajsts-2206	19	37	collaboration	collaboration	NOUN
ajsts-2206	19	38	(	(	PUNCT
ajsts-2206	19	39	ghaffarianhoseini	ghaffarianhoseini	NOUN
ajsts-2206	19	40	et	et	PROPN
ajsts-2206	19	41	al	al	PROPN
ajsts-2206	19	42	.	.	PROPN
ajsts-2206	19	43	,	,	PUNCT
ajsts-2206	19	44	2017	2017	NUM
ajsts-2206	19	45	)	)	PUNCT
ajsts-2206	19	46	.	.	PUNCT
ajsts-2206	20	1	a	a	DET
ajsts-2206	20	2	chatbot	chatbot	NOUN
ajsts-2206	20	3	is	be	AUX
ajsts-2206	20	4	developed	develop	VERB
ajsts-2206	20	5	as	as	ADP
ajsts-2206	20	6	a	a	DET
ajsts-2206	20	7	friendly	friendly	ADJ
ajsts-2206	20	8	user	user	NOUN
ajsts-2206	20	9	interface	interface	NOUN
ajsts-2206	20	10	to	to	PART
ajsts-2206	20	11	improve	improve	VERB
ajsts-2206	20	12	the	the	DET
ajsts-2206	20	13	user	user	NOUN
ajsts-2206	20	14	experience	experience	NOUN
ajsts-2206	20	15	and	and	CCONJ
ajsts-2206	20	16	efficiency	efficiency	NOUN
ajsts-2206	20	17	in	in	ADP
ajsts-2206	20	18	facility	facility	NOUN
ajsts-2206	20	19	management	management	NOUN
ajsts-2206	20	20	,	,	PUNCT
ajsts-2206	20	21	integrating	integrate	VERB
ajsts-2206	20	22	bim	bim	NOUN
ajsts-2206	20	23	,	,	PUNCT
ajsts-2206	20	24	nlp	nlp	ADJ
ajsts-2206	20	25	and	and	CCONJ
ajsts-2206	20	26	ontological	ontological	ADJ
ajsts-2206	20	27	techniques	technique	NOUN
ajsts-2206	20	28	to	to	PART
ajsts-2206	20	29	generate	generate	VERB
ajsts-2206	20	30	immediate	immediate	ADJ
ajsts-2206	20	31	responses	response	NOUN
ajsts-2206	20	32	(	(	PUNCT
ajsts-2206	20	33	lin	lin	PROPN
ajsts-2206	20	34	,	,	PUNCT
ajsts-2206	20	35	2023	2023	NUM
ajsts-2206	20	36	)	)	PUNCT
ajsts-2206	20	37	.	.	PUNCT
ajsts-2206	21	1	a	a	DET
ajsts-2206	21	2	delayed	delay	VERB
ajsts-2206	21	3	response	response	NOUN
ajsts-2206	21	4	time	time	NOUN
ajsts-2206	21	5	negatively	negatively	ADV
ajsts-2206	21	6	impacts	impact	VERB
ajsts-2206	21	7	usage	usage	NOUN
ajsts-2206	21	8	intentions	intention	NOUN
ajsts-2206	21	9	and	and	CCONJ
ajsts-2206	21	10	the	the	DET
ajsts-2206	21	11	social	social	ADJ
ajsts-2206	21	12	presence	presence	NOUN
ajsts-2206	21	13	of	of	ADP
ajsts-2206	21	14	users	user	NOUN
ajsts-2206	21	15	,	,	PUNCT
ajsts-2206	21	16	affecting	affect	VERB
ajsts-2206	21	17	customer	customer	NOUN
ajsts-2206	21	18	service	service	NOUN
ajsts-2206	21	19	in	in	ADP
ajsts-2206	21	20	facility	facility	NOUN
ajsts-2206	21	21	management	management	NOUN
ajsts-2206	21	22	(	(	PUNCT
ajsts-2206	21	23	gnewuch	gnewuch	ADV
ajsts-2206	21	24	et	et	PROPN
ajsts-2206	21	25	al	al	PROPN
ajsts-2206	21	26	.	.	PROPN
ajsts-2206	21	27	,	,	PUNCT
ajsts-2206	21	28	2022	2022	NUM
ajsts-2206	21	29	)	)	PUNCT
ajsts-2206	21	30	.	.	PUNCT
ajsts-2206	22	1	nonetheless	nonetheless	ADV
ajsts-2206	22	2	,	,	PUNCT
ajsts-2206	22	3	it	it	PRON
ajsts-2206	22	4	is	be	AUX
ajsts-2206	22	5	worth	worth	ADJ
ajsts-2206	22	6	noting	note	VERB
ajsts-2206	22	7	here	here	ADV
ajsts-2206	22	8	that	that	SCONJ
ajsts-2206	22	9	a	a	DET
ajsts-2206	22	10	key	key	ADJ
ajsts-2206	22	11	challenge	challenge	NOUN
ajsts-2206	22	12	faced	face	VERB
ajsts-2206	22	13	in	in	ADP
ajsts-2206	22	14	designing	design	VERB
ajsts-2206	22	15	conversational	conversational	ADJ
ajsts-2206	22	16	user	user	NOUN
ajsts-2206	22	17	interfaces	interface	NOUN
ajsts-2206	22	18	is	be	AUX
ajsts-2206	22	19	to	to	PART
ajsts-2206	22	20	make	make	VERB
ajsts-2206	22	21	sure	sure	ADJ
ajsts-2206	22	22	that	that	SCONJ
ajsts-2206	22	23	the	the	DET
ajsts-2206	22	24	conversations	conversation	NOUN
ajsts-2206	22	25	feel	feel	VERB
ajsts-2206	22	26	human	human	ADJ
ajsts-2206	22	27	-	-	PUNCT
ajsts-2206	22	28	like	like	ADJ
ajsts-2206	22	29	and	and	CCONJ
ajsts-2206	22	30	natural	natural	ADJ
ajsts-2206	22	31	.	.	PUNCT
ajsts-2206	23	1	thus	thus	ADV
ajsts-2206	23	2	,	,	PUNCT
ajsts-2206	23	3	to	to	PART
ajsts-2206	23	4	increase	increase	VERB
ajsts-2206	23	5	perceived	perceive	VERB
ajsts-2206	23	6	humanness	humanness	NOUN
ajsts-2206	23	7	,	,	PUNCT
ajsts-2206	23	8	chatbots	chatbot	NOUN
ajsts-2206	23	9	may	may	AUX
ajsts-2206	23	10	use	use	VERB
ajsts-2206	23	11	response	response	NOUN
ajsts-2206	23	12	delays	delay	NOUN
ajsts-2206	23	13	;	;	PUNCT
ajsts-2206	23	14	however	however	ADV
ajsts-2206	23	15	,	,	PUNCT
ajsts-2206	23	16	this	this	PRON
ajsts-2206	23	17	can	can	AUX
ajsts-2206	23	18	affect	affect	VERB
ajsts-2206	23	19	user	user	NOUN
ajsts-2206	23	20	satisfaction	satisfaction	NOUN
ajsts-2206	23	21	,	,	PUNCT
ajsts-2206	23	22	especially	especially	ADV
ajsts-2206	23	23	in	in	ADP
ajsts-2206	23	24	situations	situation	NOUN
ajsts-2206	23	25	where	where	SCONJ
ajsts-2206	23	26	fast	fast	ADJ
ajsts-2206	23	27	response	response	NOUN
ajsts-2206	23	28	times	time	NOUN
ajsts-2206	23	29	are	be	AUX
ajsts-2206	23	30	expected	expect	VERB
ajsts-2206	23	31	,	,	PUNCT
ajsts-2206	23	32	i.e.	i.e.	X
ajsts-2206	23	33	,	,	PUNCT
ajsts-2206	23	34	customer	customer	NOUN
ajsts-2206	23	35	service	service	NOUN
ajsts-2206	23	36	.	.	PUNCT
ajsts-2206	24	1	service	service	NOUN
ajsts-2206	24	2	delivery	delivery	NOUN
ajsts-2206	24	3	and	and	CCONJ
ajsts-2206	24	4	system	system	NOUN
ajsts-2206	24	5	response	response	NOUN
ajsts-2206	24	6	time	time	NOUN
ajsts-2206	24	7	are	be	AUX
ajsts-2206	24	8	correlated	correlate	VERB
ajsts-2206	24	9	,	,	PUNCT
ajsts-2206	24	10	being	be	AUX
ajsts-2206	24	11	critical	critical	ADJ
ajsts-2206	24	12	factors	factor	NOUN
ajsts-2206	24	13	for	for	ADP
ajsts-2206	24	14	productivity	productivity	NOUN
ajsts-2206	24	15	and	and	CCONJ
ajsts-2206	24	16	user	user	NOUN
ajsts-2206	24	17	satisfaction	satisfaction	NOUN
ajsts-2206	24	18	among	among	ADP
ajsts-2206	24	19	chatbots	chatbot	NOUN
ajsts-2206	24	20	.	.	PUNCT
ajsts-2206	25	1	for	for	ADP
ajsts-2206	25	2	example	example	NOUN
ajsts-2206	25	3	,	,	PUNCT
ajsts-2206	25	4	when	when	SCONJ
ajsts-2206	25	5	the	the	DET
ajsts-2206	25	6	response	response	NOUN
ajsts-2206	25	7	time	time	NOUN
ajsts-2206	25	8	is	be	AUX
ajsts-2206	25	9	slow	slow	ADJ
ajsts-2206	25	10	in	in	ADP
ajsts-2206	25	11	customer	customer	NOUN
ajsts-2206	25	12	service	service	NOUN
ajsts-2206	25	13	live	live	ADJ
ajsts-2206	25	14	chats	chat	NOUN
ajsts-2206	25	15	,	,	PUNCT
ajsts-2206	25	16	it	it	PRON
ajsts-2206	25	17	creates	create	VERB
ajsts-2206	25	18	negative	negative	ADJ
ajsts-2206	25	19	website	website	NOUN
ajsts-2206	25	20	quality	quality	NOUN
ajsts-2206	25	21	perceptions	perception	NOUN
ajsts-2206	25	22	among	among	ADP
ajsts-2206	25	23	users	user	NOUN
ajsts-2206	25	24	(	(	PUNCT
ajsts-2206	25	25	gnewuch	gnewuch	ADV
ajsts-2206	25	26	et	et	PROPN
ajsts-2206	25	27	al	al	PROPN
ajsts-2206	25	28	.	.	PROPN
ajsts-2206	25	29	,	,	PUNCT
ajsts-2206	25	30	2018	2018	NUM
ajsts-2206	25	31	)	)	PUNCT
ajsts-2206	25	32	.	.	PUNCT
ajsts-2206	26	1	additionally	additionally	ADV
ajsts-2206	26	2	,	,	PUNCT
ajsts-2206	26	3	the	the	DET
ajsts-2206	26	4	chatbot	chatbot	NOUN
ajsts-2206	26	5	provides	provide	VERB
ajsts-2206	26	6	improved	improved	ADJ
ajsts-2206	26	7	functionality	functionality	NOUN
ajsts-2206	26	8	in	in	ADP
ajsts-2206	26	9	real	real	ADJ
ajsts-2206	26	10	-	-	PUNCT
ajsts-2206	26	11	time	time	NOUN
ajsts-2206	26	12	scenarios	scenario	NOUN
ajsts-2206	26	13	,	,	PUNCT
ajsts-2206	26	14	emphasising	emphasise	VERB
ajsts-2206	26	15	its	its	PRON
ajsts-2206	26	16	usefulness	usefulness	NOUN
ajsts-2206	26	17	within	within	ADP
ajsts-2206	26	18	pa	pa	PROPN
ajsts-2206	26	19	ge	ge	PROPN
ajsts-2206	26	20	44	44	NUM
ajsts-2206	26	21	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	26	22	am	be	AUX
ajsts-2206	26	23	.	.	PUNCT
ajsts-2206	27	1	j.	j.	PROPN
ajsts-2206	27	2	smart	smart	PROPN
ajsts-2206	27	3	.	.	PUNCT
ajsts-2206	28	1	technol	technol	PROPN
ajsts-2206	28	2	.	.	PUNCT
ajsts-2206	28	3	solutions	solution	NOUN
ajsts-2206	28	4	2(2	2(2	NUM
ajsts-2206	28	5	)	)	PUNCT
ajsts-2206	28	6	43	43	NUM
ajsts-2206	28	7	-	-	SYM
ajsts-2206	28	8	54	54	NUM
ajsts-2206	28	9	,	,	PUNCT
ajsts-2206	28	10	2023	2023	NUM
ajsts-2206	28	11	an	an	DET
ajsts-2206	28	12	organisation	organisation	NOUN
ajsts-2206	28	13	dealing	deal	VERB
ajsts-2206	28	14	with	with	ADP
ajsts-2206	28	15	relevant	relevant	ADJ
ajsts-2206	28	16	challenges	challenge	NOUN
ajsts-2206	28	17	,	,	PUNCT
ajsts-2206	28	18	including	include	VERB
ajsts-2206	28	19	complex	complex	ADJ
ajsts-2206	28	20	business	business	NOUN
ajsts-2206	28	21	domains	domain	NOUN
ajsts-2206	28	22	,	,	PUNCT
ajsts-2206	28	23	cost	cost	NOUN
ajsts-2206	28	24	factors	factor	NOUN
ajsts-2206	28	25	and	and	CCONJ
ajsts-2206	28	26	limited	limited	ADJ
ajsts-2206	28	27	responsiveness	responsiveness	NOUN
ajsts-2206	28	28	,	,	PUNCT
ajsts-2206	28	29	etc	etc	X
ajsts-2206	28	30	.	.	X
ajsts-2206	28	31	(	(	PUNCT
ajsts-2206	28	32	majumder	majumder	NOUN
ajsts-2206	28	33	&	&	CCONJ
ajsts-2206	28	34	mondal	mondal	PROPN
ajsts-2206	28	35	,	,	PUNCT
ajsts-2206	28	36	2021	2021	NUM
ajsts-2206	28	37	)	)	PUNCT
ajsts-2206	28	38	.	.	PUNCT
ajsts-2206	29	1	although	although	SCONJ
ajsts-2206	29	2	previous	previous	ADJ
ajsts-2206	29	3	research	research	NOUN
ajsts-2206	29	4	has	have	AUX
ajsts-2206	29	5	widely	widely	ADV
ajsts-2206	29	6	discussed	discuss	VERB
ajsts-2206	29	7	aienhanced	aienhance	VERB
ajsts-2206	29	8	chatbots	chatbot	NOUN
ajsts-2206	29	9	in	in	ADP
ajsts-2206	29	10	various	various	ADJ
ajsts-2206	29	11	fields	field	NOUN
ajsts-2206	29	12	,	,	PUNCT
ajsts-2206	29	13	implementing	implement	VERB
ajsts-2206	29	14	them	they	PRON
ajsts-2206	29	15	in	in	ADP
ajsts-2206	29	16	facilities	facility	NOUN
ajsts-2206	29	17	management	management	NOUN
ajsts-2206	29	18	for	for	ADP
ajsts-2206	29	19	optimising	optimise	VERB
ajsts-2206	29	20	service	service	NOUN
ajsts-2206	29	21	delivery	delivery	NOUN
ajsts-2206	29	22	and	and	CCONJ
ajsts-2206	29	23	response	response	NOUN
ajsts-2206	29	24	time	time	NOUN
ajsts-2206	29	25	has	have	AUX
ajsts-2206	29	26	been	be	AUX
ajsts-2206	29	27	discussed	discuss	VERB
ajsts-2206	29	28	rarely	rarely	ADV
ajsts-2206	29	29	.	.	PUNCT
ajsts-2206	30	1	it	it	PRON
ajsts-2206	30	2	has	have	AUX
ajsts-2206	30	3	been	be	AUX
ajsts-2206	30	4	noted	note	VERB
ajsts-2206	30	5	that	that	SCONJ
ajsts-2206	30	6	chatbots	chatbot	NOUN
ajsts-2206	30	7	in	in	ADP
ajsts-2206	30	8	facility	facility	NOUN
ajsts-2206	30	9	information	information	NOUN
ajsts-2206	30	10	delivery	delivery	NOUN
ajsts-2206	30	11	solution	solution	NOUN
ajsts-2206	30	12	promises	promise	VERB
ajsts-2206	30	13	three	three	NUM
ajsts-2206	30	14	benefits	benefit	NOUN
ajsts-2206	30	15	,	,	PUNCT
ajsts-2206	30	16	including	include	VERB
ajsts-2206	30	17	handling	handle	VERB
ajsts-2206	30	18	large	large	ADJ
ajsts-2206	30	19	amounts	amount	NOUN
ajsts-2206	30	20	of	of	ADP
ajsts-2206	30	21	complex	complex	ADJ
ajsts-2206	30	22	data	datum	NOUN
ajsts-2206	30	23	,	,	PUNCT
ajsts-2206	30	24	containing	contain	VERB
ajsts-2206	30	25	tedious	tedious	ADJ
ajsts-2206	30	26	information	information	NOUN
ajsts-2206	30	27	and	and	CCONJ
ajsts-2206	30	28	having	have	VERB
ajsts-2206	30	29	high	high	ADJ
ajsts-2206	30	30	mobility	mobility	NOUN
ajsts-2206	30	31	,	,	PUNCT
ajsts-2206	30	32	reducing	reduce	VERB
ajsts-2206	30	33	time	time	NOUN
ajsts-2206	30	34	to	to	PART
ajsts-2206	30	35	solve	solve	VERB
ajsts-2206	30	36	users	user	NOUN
ajsts-2206	30	37	’	’	PART
ajsts-2206	30	38	query	query	NOUN
ajsts-2206	30	39	with	with	ADP
ajsts-2206	30	40	intuitive	intuitive	ADJ
ajsts-2206	30	41	user	user	NOUN
ajsts-2206	30	42	interfaces	interface	NOUN
ajsts-2206	30	43	(	(	PUNCT
ajsts-2206	30	44	chen	chen	PROPN
ajsts-2206	30	45	&	&	CCONJ
ajsts-2206	30	46	tsai	tsai	PROPN
ajsts-2206	30	47	,	,	PUNCT
ajsts-2206	30	48	2021	2021	NUM
ajsts-2206	30	49	)	)	PUNCT
ajsts-2206	30	50	.	.	PUNCT
ajsts-2206	31	1	however	however	ADV
ajsts-2206	31	2	,	,	PUNCT
ajsts-2206	31	3	with	with	ADP
ajsts-2206	31	4	a	a	DET
ajsts-2206	31	5	great	great	ADJ
ajsts-2206	31	6	many	many	ADJ
ajsts-2206	31	7	benefits	benefit	NOUN
ajsts-2206	31	8	,	,	PUNCT
ajsts-2206	31	9	there	there	PRON
ajsts-2206	31	10	might	might	AUX
ajsts-2206	31	11	be	be	AUX
ajsts-2206	31	12	a	a	DET
ajsts-2206	31	13	few	few	ADJ
ajsts-2206	31	14	challenges	challenge	NOUN
ajsts-2206	31	15	associated	associate	VERB
ajsts-2206	31	16	with	with	ADP
ajsts-2206	31	17	ai	ai	ADV
ajsts-2206	31	18	-	-	PUNCT
ajsts-2206	31	19	enhanced	enhance	VERB
ajsts-2206	31	20	chatbots	chatbot	NOUN
ajsts-2206	31	21	as	as	ADV
ajsts-2206	31	22	well	well	ADV
ajsts-2206	31	23	.	.	PUNCT
ajsts-2206	32	1	therefore	therefore	ADV
ajsts-2206	32	2	,	,	PUNCT
ajsts-2206	32	3	the	the	DET
ajsts-2206	32	4	current	current	ADJ
ajsts-2206	32	5	research	research	NOUN
ajsts-2206	32	6	opted	opt	VERB
ajsts-2206	32	7	for	for	ADP
ajsts-2206	32	8	a	a	DET
ajsts-2206	32	9	mixed	mixed	ADJ
ajsts-2206	32	10	-	-	PUNCT
ajsts-2206	32	11	methods	method	NOUN
ajsts-2206	32	12	approach	approach	NOUN
ajsts-2206	32	13	to	to	PART
ajsts-2206	32	14	examine	examine	VERB
ajsts-2206	32	15	the	the	DET
ajsts-2206	32	16	impact	impact	NOUN
ajsts-2206	32	17	of	of	ADP
ajsts-2206	32	18	ai	ai	VERB
ajsts-2206	32	19	-	-	PUNCT
ajsts-2206	32	20	enhanced	enhance	VERB
ajsts-2206	32	21	chatbots	chatbot	NOUN
ajsts-2206	32	22	optimising	optimise	VERB
ajsts-2206	32	23	customer	customer	NOUN
ajsts-2206	32	24	service	service	NOUN
ajsts-2206	32	25	delivery	delivery	NOUN
ajsts-2206	32	26	and	and	CCONJ
ajsts-2206	32	27	response	response	NOUN
ajsts-2206	32	28	time	time	NOUN
ajsts-2206	32	29	on	on	ADP
ajsts-2206	32	30	facility	facility	NOUN
ajsts-2206	32	31	management	management	NOUN
ajsts-2206	32	32	using	use	VERB
ajsts-2206	32	33	the	the	DET
ajsts-2206	32	34	technology	technology	NOUN
ajsts-2206	32	35	acceptance	acceptance	NOUN
ajsts-2206	32	36	model	model	NOUN
ajsts-2206	32	37	(	(	PUNCT
ajsts-2206	32	38	tam	tam	NOUN
ajsts-2206	32	39	)	)	PUNCT
ajsts-2206	32	40	and	and	CCONJ
ajsts-2206	32	41	social	social	ADJ
ajsts-2206	32	42	response	response	NOUN
ajsts-2206	32	43	theory	theory	NOUN
ajsts-2206	32	44	(	(	PUNCT
ajsts-2206	32	45	srt	srt	NOUN
ajsts-2206	32	46	)	)	PUNCT
ajsts-2206	32	47	.	.	PUNCT
ajsts-2206	33	1	it	it	PRON
ajsts-2206	33	2	is	be	AUX
ajsts-2206	33	3	also	also	ADV
ajsts-2206	33	4	aimed	aim	VERB
ajsts-2206	33	5	at	at	ADP
ajsts-2206	33	6	exploring	explore	VERB
ajsts-2206	33	7	the	the	DET
ajsts-2206	33	8	in	in	ADP
ajsts-2206	33	9	-	-	PUNCT
ajsts-2206	33	10	depth	depth	NOUN
ajsts-2206	33	11	perspectives	perspective	NOUN
ajsts-2206	33	12	of	of	ADP
ajsts-2206	33	13	personnel	personnel	NOUN
ajsts-2206	33	14	linked	link	VERB
ajsts-2206	33	15	with	with	ADP
ajsts-2206	33	16	the	the	DET
ajsts-2206	33	17	facilities	facility	NOUN
ajsts-2206	33	18	management	management	NOUN
ajsts-2206	33	19	department	department	NOUN
ajsts-2206	33	20	in	in	ADP
ajsts-2206	33	21	the	the	DET
ajsts-2206	33	22	uae	uae	PROPN
ajsts-2206	33	23	,	,	PUNCT
ajsts-2206	33	24	qatar	qatar	PROPN
ajsts-2206	33	25	and	and	CCONJ
ajsts-2206	33	26	saudi	saudi	PROPN
ajsts-2206	33	27	arabia	arabia	PROPN
ajsts-2206	33	28	on	on	ADP
ajsts-2206	33	29	the	the	DET
ajsts-2206	33	30	benefits	benefit	NOUN
ajsts-2206	33	31	and	and	CCONJ
ajsts-2206	33	32	challenges	challenge	NOUN
ajsts-2206	33	33	of	of	ADP
ajsts-2206	33	34	aienhanced	aienhance	VERB
ajsts-2206	33	35	chatbots	chatbot	NOUN
ajsts-2206	33	36	optimising	optimise	VERB
ajsts-2206	33	37	customer	customer	NOUN
ajsts-2206	33	38	service	service	NOUN
ajsts-2206	33	39	delivery	delivery	NOUN
ajsts-2206	33	40	and	and	CCONJ
ajsts-2206	33	41	response	response	NOUN
ajsts-2206	33	42	time	time	NOUN
ajsts-2206	33	43	.	.	PUNCT
ajsts-2206	34	1	literature	literature	NOUN
ajsts-2206	34	2	review	review	PROPN
ajsts-2206	34	3	ai	ai	ADJ
ajsts-2206	34	4	-	-	PUNCT
ajsts-2206	34	5	enhanced	enhance	VERB
ajsts-2206	34	6	chatbots	chatbot	NOUN
ajsts-2206	34	7	the	the	DET
ajsts-2206	34	8	first	first	ADJ
ajsts-2206	34	9	chatbot	chatbot	NOUN
ajsts-2206	34	10	‘	'	PUNCT
ajsts-2206	34	11	eliza	eliza	NOUN
ajsts-2206	34	12	’	'	PUNCT
ajsts-2206	34	13	was	be	AUX
ajsts-2206	34	14	developed	develop	VERB
ajsts-2206	34	15	in	in	ADP
ajsts-2206	34	16	the	the	DET
ajsts-2206	34	17	1960s	1960	NOUN
ajsts-2206	34	18	;	;	PUNCT
ajsts-2206	34	19	however	however	ADV
ajsts-2206	34	20	,	,	PUNCT
ajsts-2206	34	21	broader	broad	ADJ
ajsts-2206	34	22	organisational	organisational	ADJ
ajsts-2206	34	23	interest	interest	NOUN
ajsts-2206	34	24	was	be	AUX
ajsts-2206	34	25	not	not	PART
ajsts-2206	34	26	gained	gain	VERB
ajsts-2206	34	27	until	until	ADP
ajsts-2206	34	28	the	the	DET
ajsts-2206	34	29	2010s	2010s	NUM
ajsts-2206	34	30	.	.	PUNCT
ajsts-2206	35	1	on	on	ADP
ajsts-2206	35	2	facebook	facebook	PROPN
ajsts-2206	35	3	alone	alone	ADV
ajsts-2206	35	4	,	,	PUNCT
ajsts-2206	35	5	300,000	300,000	NUM
ajsts-2206	35	6	chatbots	chatbot	NOUN
ajsts-2206	35	7	were	be	AUX
ajsts-2206	35	8	developed	develop	VERB
ajsts-2206	35	9	at	at	ADP
ajsts-2206	35	10	the	the	DET
ajsts-2206	35	11	beginning	beginning	NOUN
ajsts-2206	35	12	of	of	ADP
ajsts-2206	35	13	2016	2016	NUM
ajsts-2206	35	14	,	,	PUNCT
ajsts-2206	35	15	having	have	VERB
ajsts-2206	35	16	common	common	ADJ
ajsts-2206	35	17	applications	application	NOUN
ajsts-2206	35	18	in	in	ADP
ajsts-2206	35	19	e	e	NOUN
ajsts-2206	35	20	-	-	NOUN
ajsts-2206	35	21	commerce	commerce	NOUN
ajsts-2206	35	22	,	,	PUNCT
ajsts-2206	35	23	customer	customer	NOUN
ajsts-2206	35	24	service	service	NOUN
ajsts-2206	35	25	,	,	PUNCT
ajsts-2206	35	26	workplace	workplace	NOUN
ajsts-2206	35	27	employee	employee	NOUN
ajsts-2206	35	28	support	support	NOUN
ajsts-2206	35	29	and	and	CCONJ
ajsts-2206	35	30	healthcare	healthcare	NOUN
ajsts-2206	35	31	(	(	PUNCT
ajsts-2206	35	32	gnewuch	gnewuch	NOUN
ajsts-2206	35	33	et	et	PROPN
ajsts-2206	35	34	al	al	PROPN
ajsts-2206	35	35	.	.	PROPN
ajsts-2206	35	36	,	,	PUNCT
ajsts-2206	35	37	2022	2022	NUM
ajsts-2206	35	38	)	)	PUNCT
ajsts-2206	35	39	.	.	PUNCT
ajsts-2206	36	1	it	it	PRON
ajsts-2206	36	2	is	be	AUX
ajsts-2206	36	3	estimated	estimate	VERB
ajsts-2206	36	4	that	that	SCONJ
ajsts-2206	36	5	conversational	conversational	ADJ
ajsts-2206	36	6	agents	agent	NOUN
ajsts-2206	36	7	can	can	AUX
ajsts-2206	36	8	reduce	reduce	VERB
ajsts-2206	36	9	the	the	DET
ajsts-2206	36	10	costs	cost	NOUN
ajsts-2206	36	11	of	of	ADP
ajsts-2206	36	12	current	current	ADJ
ajsts-2206	36	13	global	global	ADJ
ajsts-2206	36	14	business	business	NOUN
ajsts-2206	36	15	to	to	ADP
ajsts-2206	36	16	around	around	ADP
ajsts-2206	36	17	$	$	SYM
ajsts-2206	36	18	1.3	1.3	NUM
ajsts-2206	36	19	trillion	trillion	NUM
ajsts-2206	36	20	by	by	ADP
ajsts-2206	36	21	solving	solve	VERB
ajsts-2206	36	22	265	265	NUM
ajsts-2206	36	23	billion	billion	NUM
ajsts-2206	36	24	queries	query	NOUN
ajsts-2206	36	25	of	of	ADP
ajsts-2206	36	26	customers	customer	NOUN
ajsts-2206	36	27	per	per	ADP
ajsts-2206	36	28	year	year	NOUN
ajsts-2206	36	29	by	by	ADP
ajsts-2206	36	30	reducing	reduce	VERB
ajsts-2206	36	31	their	their	PRON
ajsts-2206	36	32	response	response	NOUN
ajsts-2206	36	33	times	time	NOUN
ajsts-2206	36	34	,	,	PUNCT
ajsts-2206	36	35	freeing	free	VERB
ajsts-2206	36	36	up	up	ADP
ajsts-2206	36	37	the	the	DET
ajsts-2206	36	38	human	human	ADJ
ajsts-2206	36	39	workload	workload	NOUN
ajsts-2206	36	40	for	for	ADP
ajsts-2206	36	41	different	different	ADJ
ajsts-2206	36	42	work	work	NOUN
ajsts-2206	36	43	and	and	CCONJ
ajsts-2206	36	44	dealing	deal	VERB
ajsts-2206	36	45	with	with	ADP
ajsts-2206	36	46	the	the	DET
ajsts-2206	36	47	80	80	NUM
ajsts-2206	36	48	%	%	NOUN
ajsts-2206	36	49	of	of	ADP
ajsts-2206	36	50	routine	routine	ADJ
ajsts-2206	36	51	questions	question	NOUN
ajsts-2206	36	52	(	(	PUNCT
ajsts-2206	36	53	adam	adam	PROPN
ajsts-2206	36	54	et	et	PROPN
ajsts-2206	36	55	al	al	PROPN
ajsts-2206	36	56	.	.	PROPN
ajsts-2206	36	57	,	,	PUNCT
ajsts-2206	36	58	2021	2021	NUM
ajsts-2206	36	59	)	)	PUNCT
ajsts-2206	36	60	.	.	PUNCT
ajsts-2206	37	1	siri	siri	NOUN
ajsts-2206	37	2	was	be	AUX
ajsts-2206	37	3	developed	develop	VERB
ajsts-2206	37	4	in	in	ADP
ajsts-2206	37	5	2010	2010	NUM
ajsts-2206	37	6	by	by	ADP
ajsts-2206	37	7	apple	apple	NOUN
ajsts-2206	37	8	,	,	PUNCT
ajsts-2206	37	9	which	which	PRON
ajsts-2206	37	10	makes	make	VERB
ajsts-2206	37	11	conversations	conversation	NOUN
ajsts-2206	37	12	and	and	CCONJ
ajsts-2206	37	13	resolves	resolve	NOUN
ajsts-2206	37	14	inquiries	inquiry	NOUN
ajsts-2206	37	15	using	use	VERB
ajsts-2206	37	16	voice	voice	NOUN
ajsts-2206	37	17	commands	command	NOUN
ajsts-2206	37	18	through	through	ADP
ajsts-2206	37	19	messengers	messenger	NOUN
ajsts-2206	37	20	integrating	integrate	VERB
ajsts-2206	37	21	with	with	ADP
ajsts-2206	37	22	video	video	NOUN
ajsts-2206	37	23	,	,	PUNCT
ajsts-2206	37	24	audio	audio	NOUN
ajsts-2206	37	25	,	,	PUNCT
ajsts-2206	37	26	and	and	CCONJ
ajsts-2206	37	27	image	image	NOUN
ajsts-2206	37	28	files	file	NOUN
ajsts-2206	37	29	.	.	PUNCT
ajsts-2206	38	1	later	later	ADV
ajsts-2206	38	2	,	,	PUNCT
ajsts-2206	38	3	in	in	ADP
ajsts-2206	38	4	2011	2011	NUM
ajsts-2206	38	5	,	,	PUNCT
ajsts-2206	38	6	a	a	DET
ajsts-2206	38	7	watson	watson	NOUN
ajsts-2206	38	8	names	name	NOUN
ajsts-2206	38	9	chatbot	chatbot	NOUN
ajsts-2206	38	10	was	be	AUX
ajsts-2206	38	11	developed	develop	VERB
ajsts-2206	38	12	by	by	ADP
ajsts-2206	38	13	ibm	ibm	PROPN
ajsts-2206	38	14	and	and	CCONJ
ajsts-2206	38	15	google	google	PROPN
ajsts-2206	38	16	now	now	ADV
ajsts-2206	38	17	was	be	AUX
ajsts-2206	38	18	developed	develop	VERB
ajsts-2206	38	19	in	in	ADP
ajsts-2206	38	20	2012	2012	NUM
ajsts-2206	38	21	by	by	ADP
ajsts-2206	38	22	google	google	PROPN
ajsts-2206	38	23	.	.	PUNCT
ajsts-2206	39	1	cortana	cortana	PROPN
ajsts-2206	39	2	,	,	PUNCT
ajsts-2206	39	3	the	the	DET
ajsts-2206	39	4	microsoft	microsoft	PROPN
ajsts-2206	39	5	-	-	PUNCT
ajsts-2206	39	6	designed	design	VERB
ajsts-2206	39	7	personal	personal	ADJ
ajsts-2206	39	8	assistant	assistant	NOUN
ajsts-2206	39	9	and	and	CCONJ
ajsts-2206	39	10	alexa	alexa	NOUN
ajsts-2206	39	11	,	,	PUNCT
ajsts-2206	39	12	a	a	DET
ajsts-2206	39	13	human	human	ADJ
ajsts-2206	39	14	-	-	PUNCT
ajsts-2206	39	15	automation	automation	NOUN
ajsts-2206	39	16	chatbot	chatbot	NOUN
ajsts-2206	39	17	,	,	PUNCT
ajsts-2206	39	18	were	be	AUX
ajsts-2206	39	19	designed	design	VERB
ajsts-2206	39	20	in	in	ADP
ajsts-2206	39	21	2014	2014	NUM
ajsts-2206	39	22	.	.	PUNCT
ajsts-2206	40	1	notably	notably	ADV
ajsts-2206	40	2	,	,	PUNCT
ajsts-2206	40	3	chatbots	chatbot	NOUN
ajsts-2206	40	4	are	be	AUX
ajsts-2206	40	5	categorised	categorise	VERB
ajsts-2206	40	6	into	into	ADP
ajsts-2206	40	7	various	various	ADJ
ajsts-2206	40	8	categories	category	NOUN
ajsts-2206	40	9	;	;	PUNCT
ajsts-2206	40	10	knowledge	knowledge	NOUN
ajsts-2206	40	11	domain	domain	NOUN
ajsts-2206	40	12	,	,	PUNCT
ajsts-2206	40	13	service	service	NOUN
ajsts-2206	40	14	provided	provide	VERB
ajsts-2206	40	15	,	,	PUNCT
ajsts-2206	40	16	response	response	NOUN
ajsts-2206	40	17	generation	generation	NOUN
ajsts-2206	40	18	method	method	NOUN
ajsts-2206	40	19	,	,	PUNCT
ajsts-2206	40	20	human	human	NOUN
ajsts-2206	40	21	-	-	PUNCT
ajsts-2206	40	22	aid	aid	NOUN
ajsts-2206	40	23	,	,	PUNCT
ajsts-2206	40	24	communication	communication	NOUN
ajsts-2206	40	25	channel	channel	NOUN
ajsts-2206	40	26	and	and	CCONJ
ajsts-2206	40	27	permissions	permission	NOUN
ajsts-2206	40	28	(	(	PUNCT
ajsts-2206	40	29	adamopoulou	adamopoulou	NOUN
ajsts-2206	40	30	&	&	CCONJ
ajsts-2206	40	31	moussiades	moussiade	NOUN
ajsts-2206	40	32	,	,	PUNCT
ajsts-2206	40	33	2020	2020	NUM
ajsts-2206	40	34	)	)	PUNCT
ajsts-2206	40	35	.	.	PUNCT
ajsts-2206	41	1	siri	siri	NOUN
ajsts-2206	41	2	and	and	CCONJ
ajsts-2206	41	3	alexa	alexa	NOUN
ajsts-2206	41	4	are	be	AUX
ajsts-2206	41	5	task	task	NOUN
ajsts-2206	41	6	-	-	PUNCT
ajsts-2206	41	7	based	base	VERB
ajsts-2206	41	8	dialog	dialog	NOUN
ajsts-2206	41	9	agents	agent	NOUN
ajsts-2206	41	10	which	which	PRON
ajsts-2206	41	11	are	be	AUX
ajsts-2206	41	12	known	know	VERB
ajsts-2206	41	13	for	for	ADP
ajsts-2206	41	14	creating	create	VERB
ajsts-2206	41	15	short	short	ADJ
ajsts-2206	41	16	conversations	conversation	NOUN
ajsts-2206	41	17	,	,	PUNCT
ajsts-2206	41	18	including	include	VERB
ajsts-2206	41	19	making	make	VERB
ajsts-2206	41	20	phone	phone	NOUN
ajsts-2206	41	21	calls	call	NOUN
ajsts-2206	41	22	,	,	PUNCT
ajsts-2206	41	23	describing	describe	VERB
ajsts-2206	41	24	routes	route	NOUN
ajsts-2206	41	25	,	,	PUNCT
ajsts-2206	41	26	etc	etc	X
ajsts-2206	41	27	.	.	X
ajsts-2206	41	28	however	however	ADV
ajsts-2206	41	29	,	,	PUNCT
ajsts-2206	41	30	conversational	conversational	ADJ
ajsts-2206	41	31	ai	ai	NOUN
ajsts-2206	41	32	-	-	PUNCT
ajsts-2206	41	33	based	base	VERB
ajsts-2206	41	34	chatbots	chatbot	NOUN
ajsts-2206	41	35	are	be	AUX
ajsts-2206	41	36	non	non	ADJ
ajsts-2206	41	37	-	-	ADJ
ajsts-2206	41	38	task	task	ADJ
ajsts-2206	41	39	-	-	PUNCT
ajsts-2206	41	40	oriented	orient	VERB
ajsts-2206	41	41	dialog	dialog	NOUN
ajsts-2206	41	42	systems	system	NOUN
ajsts-2206	41	43	used	use	VERB
ajsts-2206	41	44	in	in	ADP
ajsts-2206	41	45	customer	customer	NOUN
ajsts-2206	41	46	service	service	NOUN
ajsts-2206	41	47	for	for	ADP
ajsts-2206	41	48	various	various	ADJ
ajsts-2206	41	49	purposes	purpose	NOUN
ajsts-2206	41	50	.	.	PUNCT
ajsts-2206	42	1	these	these	PRON
ajsts-2206	42	2	are	be	AUX
ajsts-2206	42	3	focused	focus	VERB
ajsts-2206	42	4	on	on	ADP
ajsts-2206	42	5	imitating	imitate	VERB
ajsts-2206	42	6	conversations	conversation	NOUN
ajsts-2206	42	7	like	like	ADP
ajsts-2206	42	8	humans	human	NOUN
ajsts-2206	42	9	focused	focus	VERB
ajsts-2206	42	10	on	on	ADP
ajsts-2206	42	11	certain	certain	ADJ
ajsts-2206	42	12	tasks	task	NOUN
ajsts-2206	42	13	.	.	PUNCT
ajsts-2206	43	1	xioaice	xioaice	PROPN
ajsts-2206	43	2	is	be	AUX
ajsts-2206	43	3	developed	develop	VERB
ajsts-2206	43	4	as	as	ADP
ajsts-2206	43	5	a	a	DET
ajsts-2206	43	6	non	non	ADJ
ajsts-2206	43	7	-	-	ADJ
ajsts-2206	43	8	task	task	ADJ
ajsts-2206	43	9	-	-	PUNCT
ajsts-2206	43	10	oriented	orient	VERB
ajsts-2206	43	11	agent	agent	NOUN
ajsts-2206	43	12	by	by	ADP
ajsts-2206	43	13	microsoft	microsoft	PROPN
ajsts-2206	43	14	pecking	pecking	PROPN
ajsts-2206	43	15	,	,	PUNCT
ajsts-2206	43	16	which	which	PRON
ajsts-2206	43	17	is	be	AUX
ajsts-2206	43	18	like	like	ADP
ajsts-2206	43	19	a	a	DET
ajsts-2206	43	20	friend	friend	NOUN
ajsts-2206	43	21	(	(	PUNCT
ajsts-2206	43	22	akhtar	akhtar	PROPN
ajsts-2206	43	23	et	et	PROPN
ajsts-2206	43	24	al	al	PROPN
ajsts-2206	43	25	.	.	PROPN
ajsts-2206	43	26	,	,	PUNCT
ajsts-2206	43	27	2019	2019	NUM
ajsts-2206	43	28	)	)	PUNCT
ajsts-2206	43	29	.	.	PUNCT
ajsts-2206	44	1	additionally	additionally	ADV
ajsts-2206	44	2	,	,	PUNCT
ajsts-2206	44	3	ontbot	ontbot	PROPN
ajsts-2206	44	4	was	be	AUX
ajsts-2206	44	5	developed	develop	VERB
ajsts-2206	44	6	using	use	VERB
ajsts-2206	44	7	nlp	nlp	NOUN
ajsts-2206	44	8	to	to	PART
ajsts-2206	44	9	ease	ease	VERB
ajsts-2206	44	10	user	user	NOUN
ajsts-2206	44	11	interactions	interaction	NOUN
ajsts-2206	44	12	,	,	PUNCT
ajsts-2206	44	13	providing	provide	VERB
ajsts-2206	44	14	support	support	NOUN
ajsts-2206	44	15	that	that	PRON
ajsts-2206	44	16	can	can	AUX
ajsts-2206	44	17	process	process	VERB
ajsts-2206	44	18	e	e	NOUN
ajsts-2206	44	19	-	-	NOUN
ajsts-2206	44	20	commerce	commerce	NOUN
ajsts-2206	44	21	queries	query	NOUN
ajsts-2206	44	22	.	.	PUNCT
ajsts-2206	45	1	ask	ask	VERB
ajsts-2206	45	2	diana	diana	PROPN
ajsts-2206	45	3	is	be	AUX
ajsts-2206	45	4	a	a	DET
ajsts-2206	45	5	chatbot	chatbot	NOUN
ajsts-2206	45	6	known	know	VERB
ajsts-2206	45	7	for	for	ADP
ajsts-2206	45	8	providing	provide	VERB
ajsts-2206	45	9	information	information	NOUN
ajsts-2206	45	10	relevant	relevant	ADJ
ajsts-2206	45	11	to	to	ADP
ajsts-2206	45	12	disaster	disaster	NOUN
ajsts-2206	45	13	-	-	PUNCT
ajsts-2206	45	14	related	relate	VERB
ajsts-2206	45	15	information	information	NOUN
ajsts-2206	45	16	delivery	delivery	NOUN
ajsts-2206	45	17	in	in	ADP
ajsts-2206	45	18	facilities	facility	NOUN
ajsts-2206	45	19	management	management	NOUN
ajsts-2206	45	20	(	(	PUNCT
ajsts-2206	45	21	chen	chen	PROPN
ajsts-2206	45	22	&	&	CCONJ
ajsts-2206	45	23	tsai	tsai	PROPN
ajsts-2206	45	24	,	,	PUNCT
ajsts-2206	45	25	2021	2021	NUM
ajsts-2206	45	26	)	)	PUNCT
ajsts-2206	45	27	.	.	PUNCT
ajsts-2206	46	1	besides	besides	SCONJ
ajsts-2206	46	2	,	,	PUNCT
ajsts-2206	46	3	some	some	PRON
ajsts-2206	46	4	of	of	ADP
ajsts-2206	46	5	the	the	DET
ajsts-2206	46	6	facebook	facebook	NOUN
ajsts-2206	46	7	messenger	messenger	NOUN
ajsts-2206	46	8	-	-	PUNCT
ajsts-2206	46	9	based	base	VERB
ajsts-2206	46	10	chatbots	chatbot	NOUN
ajsts-2206	46	11	that	that	PRON
ajsts-2206	46	12	generate	generate	VERB
ajsts-2206	46	13	a	a	DET
ajsts-2206	46	14	response	response	NOUN
ajsts-2206	46	15	to	to	ADP
ajsts-2206	46	16	users	user	NOUN
ajsts-2206	46	17	by	by	ADP
ajsts-2206	46	18	interacting	interact	VERB
ajsts-2206	46	19	with	with	ADP
ajsts-2206	46	20	them	they	PRON
ajsts-2206	46	21	include	include	VERB
ajsts-2206	46	22	dbpedia	dbpedia	PROPN
ajsts-2206	46	23	,	,	PUNCT
ajsts-2206	46	24	sogo	sogo	PROPN
ajsts-2206	46	25	,	,	PUNCT
ajsts-2206	46	26	arts	art	NOUN
ajsts-2206	46	27	-	-	PUNCT
ajsts-2206	46	28	bot	bot	NOUN
ajsts-2206	46	29	,	,	PUNCT
ajsts-2206	46	30	shihbot	shihbot	NOUN
ajsts-2206	46	31	,	,	PUNCT
ajsts-2206	46	32	cisec	cisec	ADJ
ajsts-2206	46	33	,	,	PUNCT
ajsts-2206	46	34	e	e	NOUN
ajsts-2206	46	35	-	-	ADJ
ajsts-2206	46	36	commerce	commerce	NOUN
ajsts-2206	46	37	website	website	NOUN
ajsts-2206	46	38	chatbot	chatbot	NOUN
ajsts-2206	46	39	,	,	PUNCT
ajsts-2206	46	40	nombot	nombot	NOUN
ajsts-2206	46	41	,	,	PUNCT
ajsts-2206	46	42	and	and	CCONJ
ajsts-2206	46	43	calmsystem	calmsystem	NOUN
ajsts-2206	46	44	(	(	PUNCT
ajsts-2206	46	45	maroengsit	maroengsit	VERB
ajsts-2206	46	46	et	et	PROPN
ajsts-2206	46	47	al	al	PROPN
ajsts-2206	46	48	.	.	PROPN
ajsts-2206	46	49	,	,	PUNCT
ajsts-2206	46	50	2019	2019	NUM
ajsts-2206	46	51	)	)	PUNCT
ajsts-2206	46	52	.	.	PUNCT
ajsts-2206	47	1	ai	ai	VERB
ajsts-2206	47	2	-	-	PUNCT
ajsts-2206	47	3	enhanced	enhance	VERB
ajsts-2206	47	4	chatbots	chatbot	NOUN
ajsts-2206	47	5	in	in	ADP
ajsts-2206	47	6	facilities	facility	NOUN
ajsts-2206	47	7	management	management	NOUN
ajsts-2206	47	8	ai	ai	VERB
ajsts-2206	47	9	components	component	NOUN
ajsts-2206	47	10	,	,	PUNCT
ajsts-2206	47	11	including	include	VERB
ajsts-2206	47	12	“	"	PUNCT
ajsts-2206	47	13	pattern	pattern	NOUN
ajsts-2206	47	14	recognition	recognition	NOUN
ajsts-2206	47	15	”	"	PUNCT
ajsts-2206	47	16	and	and	CCONJ
ajsts-2206	47	17	“	"	PUNCT
ajsts-2206	47	18	machine	machine	NOUN
ajsts-2206	47	19	learning	learning	NOUN
ajsts-2206	47	20	,	,	PUNCT
ajsts-2206	47	21	”	"	PUNCT
ajsts-2206	47	22	integrate	integrate	VERB
ajsts-2206	47	23	a	a	DET
ajsts-2206	47	24	potential	potential	ADJ
ajsts-2206	47	25	value	value	NOUN
ajsts-2206	47	26	in	in	ADP
ajsts-2206	47	27	the	the	DET
ajsts-2206	47	28	ai	ai	NOUN
ajsts-2206	47	29	-	-	PUNCT
ajsts-2206	47	30	enhanced	enhance	VERB
ajsts-2206	47	31	alternative	alternative	ADJ
ajsts-2206	47	32	workflow	workflow	NOUN
ajsts-2206	47	33	for	for	ADP
ajsts-2206	47	34	humans	human	NOUN
ajsts-2206	47	35	.	.	PUNCT
ajsts-2206	48	1	the	the	DET
ajsts-2206	48	2	continuous	continuous	ADJ
ajsts-2206	48	3	advances	advance	NOUN
ajsts-2206	48	4	of	of	ADP
ajsts-2206	48	5	smart	smart	ADJ
ajsts-2206	48	6	digital	digital	ADJ
ajsts-2206	48	7	tools	tool	NOUN
ajsts-2206	48	8	are	be	AUX
ajsts-2206	48	9	effectively	effectively	ADV
ajsts-2206	48	10	operating	operate	VERB
ajsts-2206	48	11	in	in	ADP
ajsts-2206	48	12	improving	improve	VERB
ajsts-2206	48	13	customer	customer	NOUN
ajsts-2206	48	14	services	service	NOUN
ajsts-2206	48	15	and	and	CCONJ
ajsts-2206	48	16	solving	solve	VERB
ajsts-2206	48	17	problems	problem	NOUN
ajsts-2206	48	18	(	(	PUNCT
ajsts-2206	48	19	burry	burry	NOUN
ajsts-2206	48	20	,	,	PUNCT
ajsts-2206	48	21	2022	2022	NUM
ajsts-2206	48	22	)	)	PUNCT
ajsts-2206	48	23	.	.	PUNCT
ajsts-2206	49	1	furthermore	furthermore	ADV
ajsts-2206	49	2	,	,	PUNCT
ajsts-2206	49	3	the	the	DET
ajsts-2206	49	4	access	access	NOUN
ajsts-2206	49	5	to	to	ADP
ajsts-2206	49	6	ai	ai	VERB
ajsts-2206	49	7	-	-	PUNCT
ajsts-2206	49	8	enhanced	enhance	VERB
ajsts-2206	49	9	chatbots	chatbot	NOUN
ajsts-2206	49	10	anywhere	anywhere	ADV
ajsts-2206	49	11	and	and	CCONJ
ajsts-2206	49	12	anytime	anytime	ADV
ajsts-2206	49	13	with	with	ADP
ajsts-2206	49	14	the	the	DET
ajsts-2206	49	15	integration	integration	NOUN
ajsts-2206	49	16	of	of	ADP
ajsts-2206	49	17	cloud	cloud	NOUN
ajsts-2206	49	18	-	-	PUNCT
ajsts-2206	49	19	bim	bim	NOUN
ajsts-2206	49	20	and	and	CCONJ
ajsts-2206	49	21	augmented	augment	VERB
ajsts-2206	49	22	reality	reality	NOUN
ajsts-2206	49	23	(	(	PUNCT
ajsts-2206	49	24	ar	ar	NOUN
ajsts-2206	49	25	)	)	PUNCT
ajsts-2206	49	26	offers	offer	VERB
ajsts-2206	49	27	extreme	extreme	ADJ
ajsts-2206	49	28	assistance	assistance	NOUN
ajsts-2206	49	29	for	for	ADP
ajsts-2206	49	30	facilitating	facilitate	VERB
ajsts-2206	49	31	decision	decision	NOUN
ajsts-2206	49	32	-	-	PUNCT
ajsts-2206	49	33	making	making	NOUN
ajsts-2206	49	34	.	.	PUNCT
ajsts-2206	50	1	it	it	PRON
ajsts-2206	50	2	provides	provide	VERB
ajsts-2206	50	3	support	support	NOUN
ajsts-2206	50	4	to	to	ADP
ajsts-2206	50	5	facility	facility	NOUN
ajsts-2206	50	6	managers	manager	NOUN
ajsts-2206	50	7	contributing	contribute	VERB
ajsts-2206	50	8	towards	towards	ADP
ajsts-2206	50	9	customer	customer	NOUN
ajsts-2206	50	10	service	service	NOUN
ajsts-2206	50	11	(	(	PUNCT
ajsts-2206	50	12	su	su	PROPN
ajsts-2206	50	13	et	et	PROPN
ajsts-2206	50	14	al	al	PROPN
ajsts-2206	50	15	.	.	PROPN
ajsts-2206	50	16	,	,	PUNCT
ajsts-2206	50	17	2021	2021	NUM
ajsts-2206	50	18	)	)	PUNCT
ajsts-2206	50	19	.	.	PUNCT
ajsts-2206	51	1	similar	similar	ADJ
ajsts-2206	51	2	to	to	ADP
ajsts-2206	51	3	humans	human	NOUN
ajsts-2206	51	4	,	,	PUNCT
ajsts-2206	51	5	chatbots	chatbot	NOUN
ajsts-2206	51	6	offer	offer	VERB
ajsts-2206	51	7	customer	customer	NOUN
ajsts-2206	51	8	service	service	NOUN
ajsts-2206	51	9	,	,	PUNCT
ajsts-2206	51	10	integrating	integrate	VERB
ajsts-2206	51	11	relationship	relationship	NOUN
ajsts-2206	51	12	management	management	NOUN
ajsts-2206	51	13	with	with	ADP
ajsts-2206	51	14	consumers	consumer	NOUN
ajsts-2206	51	15	.	.	PUNCT
ajsts-2206	52	1	these	these	PRON
ajsts-2206	52	2	include	include	VERB
ajsts-2206	52	3	relational	relational	ADJ
ajsts-2206	52	4	-	-	PUNCT
ajsts-2206	52	5	oriented	orient	VERB
ajsts-2206	52	6	behaviours	behaviour	NOUN
ajsts-2206	52	7	and	and	CCONJ
ajsts-2206	52	8	functional	functional	ADJ
ajsts-2206	52	9	-	-	PUNCT
ajsts-2206	52	10	oriented	orient	VERB
ajsts-2206	52	11	behaviours	behaviour	NOUN
ajsts-2206	52	12	assisting	assist	VERB
ajsts-2206	52	13	consumers	consumer	NOUN
ajsts-2206	52	14	in	in	ADP
ajsts-2206	52	15	buying	buy	VERB
ajsts-2206	52	16	decisions	decision	NOUN
ajsts-2206	52	17	.	.	PUNCT
ajsts-2206	53	1	despite	despite	SCONJ
ajsts-2206	53	2	the	the	DET
ajsts-2206	53	3	fact	fact	NOUN
ajsts-2206	53	4	that	that	SCONJ
ajsts-2206	53	5	chatbot	chatbot	NOUN
ajsts-2206	53	6	has	have	AUX
ajsts-2206	53	7	no	no	DET
ajsts-2206	53	8	emotions	emotion	NOUN
ajsts-2206	53	9	,	,	PUNCT
ajsts-2206	53	10	which	which	PRON
ajsts-2206	53	11	is	be	AUX
ajsts-2206	53	12	considered	consider	VERB
ajsts-2206	53	13	its	its	PRON
ajsts-2206	53	14	dark	dark	ADJ
ajsts-2206	53	15	side	side	NOUN
ajsts-2206	53	16	,	,	PUNCT
ajsts-2206	53	17	it	it	PRON
ajsts-2206	53	18	has	have	AUX
ajsts-2206	53	19	attained	attain	VERB
ajsts-2206	53	20	multiple	multiple	ADJ
ajsts-2206	53	21	benefits	benefit	NOUN
ajsts-2206	53	22	in	in	ADP
ajsts-2206	53	23	faster	fast	ADJ
ajsts-2206	53	24	service	service	NOUN
ajsts-2206	53	25	delivery	delivery	NOUN
ajsts-2206	53	26	,	,	PUNCT
ajsts-2206	53	27	satisfying	satisfy	VERB
ajsts-2206	53	28	immediate	immediate	ADJ
ajsts-2206	53	29	customer	customer	NOUN
ajsts-2206	53	30	needs	need	NOUN
ajsts-2206	53	31	.	.	PUNCT
ajsts-2206	54	1	leveraging	leverage	VERB
ajsts-2206	54	2	the	the	DET
ajsts-2206	54	3	fact	fact	NOUN
ajsts-2206	54	4	that	that	SCONJ
ajsts-2206	54	5	computers	computer	NOUN
ajsts-2206	54	6	are	be	AUX
ajsts-2206	54	7	social	social	ADJ
ajsts-2206	54	8	actors	actor	NOUN
ajsts-2206	54	9	,	,	PUNCT
ajsts-2206	54	10	traits	trait	NOUN
ajsts-2206	54	11	of	of	ADP
ajsts-2206	54	12	chatbots	chatbot	NOUN
ajsts-2206	54	13	are	be	AUX
ajsts-2206	54	14	considered	consider	VERB
ajsts-2206	54	15	trustworthy	trustworthy	ADJ
ajsts-2206	54	16	,	,	PUNCT
ajsts-2206	54	17	reducing	reduce	VERB
ajsts-2206	54	18	the	the	DET
ajsts-2206	54	19	spread	spread	NOUN
ajsts-2206	54	20	of	of	ADP
ajsts-2206	54	21	negative	negative	ADJ
ajsts-2206	54	22	wom	wom	NOUN
ajsts-2206	54	23	(	(	PUNCT
ajsts-2206	54	24	su	su	PROPN
ajsts-2206	54	25	et	et	PROPN
ajsts-2206	54	26	al	al	PROPN
ajsts-2206	54	27	.	.	PROPN
ajsts-2206	54	28	,	,	PUNCT
ajsts-2206	54	29	2021	2021	NUM
ajsts-2206	54	30	)	)	PUNCT
ajsts-2206	54	31	.	.	PUNCT
ajsts-2206	55	1	ai	ai	VERB
ajsts-2206	55	2	chatbots	chatbot	NOUN
ajsts-2206	55	3	are	be	AUX
ajsts-2206	55	4	used	use	VERB
ajsts-2206	55	5	in	in	ADP
ajsts-2206	55	6	organisations	organisation	NOUN
ajsts-2206	55	7	to	to	PART
ajsts-2206	55	8	help	help	VERB
ajsts-2206	55	9	staff	staff	NOUN
ajsts-2206	55	10	members	member	NOUN
ajsts-2206	55	11	access	access	NOUN
ajsts-2206	55	12	business	business	NOUN
ajsts-2206	55	13	information	information	NOUN
ajsts-2206	55	14	and	and	CCONJ
ajsts-2206	55	15	documents	document	NOUN
ajsts-2206	55	16	online	online	ADV
ajsts-2206	55	17	,	,	PUNCT
ajsts-2206	55	18	offer	offer	VERB
ajsts-2206	55	19	translation	translation	NOUN
ajsts-2206	55	20	services	service	NOUN
ajsts-2206	55	21	,	,	PUNCT
ajsts-2206	55	22	gather	gather	VERB
ajsts-2206	55	23	data	datum	NOUN
ajsts-2206	55	24	from	from	ADP
ajsts-2206	55	25	various	various	ADJ
ajsts-2206	55	26	sources	source	NOUN
ajsts-2206	55	27	,	,	PUNCT
ajsts-2206	55	28	and	and	CCONJ
ajsts-2206	55	29	format	format	NOUN
ajsts-2206	55	30	gathered	gather	VERB
ajsts-2206	55	31	data	datum	NOUN
ajsts-2206	55	32	to	to	PART
ajsts-2206	55	33	adhere	adhere	VERB
ajsts-2206	55	34	to	to	ADP
ajsts-2206	55	35	organisational	organisational	ADJ
ajsts-2206	55	36	guidelines	guideline	NOUN
ajsts-2206	55	37	.	.	PUNCT
ajsts-2206	56	1	by	by	ADP
ajsts-2206	56	2	facilitating	facilitate	VERB
ajsts-2206	56	3	easy	easy	ADJ
ajsts-2206	56	4	access	access	NOUN
ajsts-2206	56	5	to	to	ADP
ajsts-2206	56	6	,	,	PUNCT
ajsts-2206	56	7	discovery	discovery	NOUN
ajsts-2206	56	8	of	of	ADP
ajsts-2206	56	9	,	,	PUNCT
ajsts-2206	56	10	and	and	CCONJ
ajsts-2206	56	11	management	management	NOUN
ajsts-2206	56	12	of	of	ADP
ajsts-2206	56	13	work	work	NOUN
ajsts-2206	56	14	resources	resource	NOUN
ajsts-2206	56	15	,	,	PUNCT
ajsts-2206	56	16	ai	ai	AUX
ajsts-2206	56	17	chatbots	chatbot	NOUN
ajsts-2206	56	18	are	be	AUX
ajsts-2206	56	19	said	say	VERB
ajsts-2206	56	20	to	to	PART
ajsts-2206	56	21	enhance	enhance	VERB
ajsts-2206	56	22	employees	employee	NOUN
ajsts-2206	56	23	’	’	PART
ajsts-2206	56	24	experiences	experience	NOUN
ajsts-2206	56	25	(	(	PUNCT
ajsts-2206	56	26	gkinko	gkinko	NOUN
ajsts-2206	56	27	&	&	CCONJ
ajsts-2206	56	28	elbanna	elbanna	ADJ
ajsts-2206	56	29	,	,	PUNCT
ajsts-2206	56	30	2023	2023	NUM
ajsts-2206	56	31	)	)	PUNCT
ajsts-2206	56	32	.	.	PUNCT
ajsts-2206	57	1	in	in	ADP
ajsts-2206	57	2	addition	addition	NOUN
ajsts-2206	57	3	to	to	ADP
ajsts-2206	57	4	being	be	AUX
ajsts-2206	57	5	used	use	VERB
ajsts-2206	57	6	increasingly	increasingly	ADV
ajsts-2206	57	7	often	often	ADV
ajsts-2206	57	8	in	in	ADP
ajsts-2206	57	9	working	work	VERB
ajsts-2206	57	10	settings	setting	NOUN
ajsts-2206	57	11	to	to	PART
ajsts-2206	57	12	help	help	VERB
ajsts-2206	57	13	employees	employee	NOUN
ajsts-2206	57	14	,	,	PUNCT
ajsts-2206	57	15	ai	ai	VERB
ajsts-2206	57	16	chatbot	chatbot	NOUN
ajsts-2206	57	17	systems	system	NOUN
ajsts-2206	57	18	are	be	AUX
ajsts-2206	57	19	utilised	utilise	VERB
ajsts-2206	57	20	to	to	PART
ajsts-2206	57	21	support	support	VERB
ajsts-2206	57	22	customers	customer	NOUN
ajsts-2206	57	23	in	in	ADP
ajsts-2206	57	24	a	a	DET
ajsts-2206	57	25	range	range	NOUN
ajsts-2206	57	26	of	of	ADP
ajsts-2206	57	27	industrial	industrial	ADJ
ajsts-2206	57	28	sectors	sector	NOUN
ajsts-2206	57	29	(	(	PUNCT
ajsts-2206	57	30	including	include	VERB
ajsts-2206	57	31	healthcare	healthcare	NOUN
ajsts-2206	57	32	,	,	PUNCT
ajsts-2206	57	33	banking	banking	NOUN
ajsts-2206	57	34	,	,	PUNCT
ajsts-2206	57	35	retail	retail	NOUN
ajsts-2206	57	36	,	,	PUNCT
ajsts-2206	57	37	and	and	CCONJ
ajsts-2206	57	38	education	education	NOUN
ajsts-2206	57	39	)	)	PUNCT
ajsts-2206	57	40	.	.	PUNCT
ajsts-2206	58	1	ai	ai	VERB
ajsts-2206	58	2	chatbots	chatbot	NOUN
ajsts-2206	58	3	have	have	AUX
ajsts-2206	58	4	shifted	shift	VERB
ajsts-2206	58	5	from	from	ADP
ajsts-2206	58	6	emphasising	emphasise	VERB
ajsts-2206	58	7	the	the	DET
ajsts-2206	58	8	perspective	perspective	NOUN
ajsts-2206	58	9	of	of	ADP
ajsts-2206	58	10	employees	employee	NOUN
ajsts-2206	58	11	to	to	ADP
ajsts-2206	58	12	that	that	PRON
ajsts-2206	58	13	of	of	ADP
ajsts-2206	58	14	either	either	DET
ajsts-2206	58	15	designers	designer	NOUN
ajsts-2206	58	16	or	or	CCONJ
ajsts-2206	58	17	customers	customer	NOUN
ajsts-2206	58	18	(	(	PUNCT
ajsts-2206	58	19	gkinko	gkinko	NOUN
ajsts-2206	58	20	&	&	CCONJ
ajsts-2206	58	21	elbanna	elbanna	ADJ
ajsts-2206	58	22	,	,	PUNCT
ajsts-2206	58	23	2023	2023	NUM
ajsts-2206	58	24	)	)	PUNCT
ajsts-2206	58	25	.	.	PUNCT
ajsts-2206	59	1	the	the	DET
ajsts-2206	59	2	validity	validity	NOUN
ajsts-2206	59	3	of	of	ADP
ajsts-2206	59	4	compliance	compliance	NOUN
ajsts-2206	59	5	and	and	CCONJ
ajsts-2206	59	6	persuasion	persuasion	NOUN
ajsts-2206	59	7	strategies	strategy	NOUN
ajsts-2206	59	8	in	in	ADP
ajsts-2206	59	9	technology	technology	NOUN
ajsts-2206	59	10	-	-	PUNCT
ajsts-2206	59	11	based	base	VERB
ajsts-2206	59	12	self	self	NOUN
ajsts-2206	59	13	-	-	PUNCT
ajsts-2206	59	14	service	service	NOUN
ajsts-2206	59	15	contexts	contexts	NOUN
ajsts-2206	59	16	is	be	AUX
ajsts-2206	59	17	being	be	AUX
ajsts-2206	59	18	debated	debate	VERB
ajsts-2206	59	19	as	as	SCONJ
ajsts-2206	59	20	chatbots	chatbot	NOUN
ajsts-2206	59	21	replace	replace	VERB
ajsts-2206	59	22	human	human	ADJ
ajsts-2206	59	23	customer	customer	NOUN
ajsts-2206	59	24	care	care	NOUN
ajsts-2206	59	25	representatives	representative	NOUN
ajsts-2206	59	26	.	.	PUNCT
ajsts-2206	60	1	conversational	conversational	ADJ
ajsts-2206	60	2	agents	agent	NOUN
ajsts-2206	60	3	provide	provide	VERB
ajsts-2206	60	4	24	24	NUM
ajsts-2206	60	5	-	-	PUNCT
ajsts-2206	60	6	hour	hour	NOUN
ajsts-2206	60	7	electronic	electronic	ADJ
ajsts-2206	60	8	channels	channel	NOUN
ajsts-2206	60	9	for	for	ADP
ajsts-2206	60	10	consumers	consumer	NOUN
ajsts-2206	60	11	,	,	PUNCT
ajsts-2206	60	12	offering	offer	VERB
ajsts-2206	60	13	quick	quick	ADJ
ajsts-2206	60	14	,	,	PUNCT
ajsts-2206	60	15	easy	easy	ADJ
ajsts-2206	60	16	,	,	PUNCT
ajsts-2206	60	17	and	and	CCONJ
ajsts-2206	60	18	affordable	affordable	ADJ
ajsts-2206	60	19	communication	communication	NOUN
ajsts-2206	60	20	.	.	PUNCT
ajsts-2206	61	1	however	however	ADV
ajsts-2206	61	2	,	,	PUNCT
ajsts-2206	61	3	the	the	DET
ajsts-2206	61	4	nature	nature	NOUN
ajsts-2206	61	5	and	and	CCONJ
ajsts-2206	61	6	caliber	caliber	NOUN
ajsts-2206	61	7	of	of	ADP
ajsts-2206	61	8	these	these	DET
ajsts-2206	61	9	exchanges	exchange	NOUN
ajsts-2206	61	10	vary	vary	VERB
ajsts-2206	61	11	significantly	significantly	ADV
ajsts-2206	61	12	.	.	PUNCT
ajsts-2206	62	1	for	for	ADP
ajsts-2206	62	2	example	example	NOUN
ajsts-2206	62	3	,	,	PUNCT
ajsts-2206	62	4	consumers	consumer	NOUN
ajsts-2206	62	5	use	use	VERB
ajsts-2206	62	6	more	more	ADJ
ajsts-2206	62	7	profanity	profanity	NOUN
ajsts-2206	62	8	and	and	CCONJ
ajsts-2206	62	9	speak	speak	VERB
ajsts-2206	62	10	for	for	ADP
ajsts-2206	62	11	longer	long	ADJ
ajsts-2206	62	12	periods	period	NOUN
ajsts-2206	62	13	,	,	PUNCT
ajsts-2206	62	14	which	which	PRON
ajsts-2206	62	15	could	could	AUX
ajsts-2206	62	16	affect	affect	VERB
ajsts-2206	62	17	their	their	PRON
ajsts-2206	62	18	cooperation	cooperation	NOUN
ajsts-2206	62	19	in	in	ADP
ajsts-2206	62	20	pa	pa	PROPN
ajsts-2206	62	21	ge	ge	PROPN
ajsts-2206	62	22	45	45	NUM
ajsts-2206	62	23	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	62	24	am	be	AUX
ajsts-2206	62	25	.	.	PUNCT
ajsts-2206	63	1	j.	j.	PROPN
ajsts-2206	63	2	smart	smart	PROPN
ajsts-2206	63	3	.	.	PUNCT
ajsts-2206	64	1	technol	technol	PROPN
ajsts-2206	64	2	.	.	PUNCT
ajsts-2206	64	3	solutions	solution	NOUN
ajsts-2206	64	4	2(2	2(2	NUM
ajsts-2206	64	5	)	)	PUNCT
ajsts-2206	64	6	43	43	NUM
ajsts-2206	64	7	-	-	SYM
ajsts-2206	64	8	54	54	NUM
ajsts-2206	64	9	,	,	PUNCT
ajsts-2206	64	10	2023	2023	NUM
ajsts-2206	64	11	response	response	NOUN
ajsts-2206	64	12	to	to	ADP
ajsts-2206	64	13	chatbot	chatbot	NOUN
ajsts-2206	64	14	suggestions	suggestion	NOUN
ajsts-2206	64	15	and	and	CCONJ
ajsts-2206	64	16	requests	request	NOUN
ajsts-2206	64	17	.	.	PUNCT
ajsts-2206	65	1	therefore	therefore	ADV
ajsts-2206	65	2	,	,	PUNCT
ajsts-2206	65	3	understanding	understand	VERB
ajsts-2206	65	4	the	the	DET
ajsts-2206	65	5	differences	difference	NOUN
ajsts-2206	65	6	between	between	ADP
ajsts-2206	65	7	humans	human	NOUN
ajsts-2206	65	8	and	and	CCONJ
ajsts-2206	65	9	chatbots	chatbot	NOUN
ajsts-2206	65	10	is	be	AUX
ajsts-2206	65	11	crucial	crucial	ADJ
ajsts-2206	65	12	for	for	ADP
ajsts-2206	65	13	effective	effective	ADJ
ajsts-2206	65	14	customer	customer	NOUN
ajsts-2206	65	15	service	service	NOUN
ajsts-2206	65	16	(	(	PUNCT
ajsts-2206	65	17	adam	adam	PROPN
ajsts-2206	65	18	et	et	PROPN
ajsts-2206	65	19	al	al	PROPN
ajsts-2206	65	20	.	.	PROPN
ajsts-2206	65	21	,	,	PUNCT
ajsts-2206	65	22	2021	2021	NUM
ajsts-2206	65	23	)	)	PUNCT
ajsts-2206	65	24	.	.	PUNCT
ajsts-2206	66	1	ai	ai	VERB
ajsts-2206	66	2	in	in	ADP
ajsts-2206	66	3	customer	customer	NOUN
ajsts-2206	66	4	service	service	NOUN
ajsts-2206	66	5	delivery	delivery	NOUN
ajsts-2206	66	6	and	and	CCONJ
ajsts-2206	66	7	response	response	NOUN
ajsts-2206	66	8	time	time	NOUN
ajsts-2206	66	9	in	in	ADP
ajsts-2206	66	10	facilities	facility	NOUN
ajsts-2206	66	11	management	management	NOUN
ajsts-2206	66	12	according	accord	VERB
ajsts-2206	66	13	to	to	ADP
ajsts-2206	66	14	gkinko	gkinko	NOUN
ajsts-2206	66	15	and	and	CCONJ
ajsts-2206	66	16	elbanna	elbanna	ADJ
ajsts-2206	66	17	(	(	PUNCT
ajsts-2206	66	18	2023	2023	NUM
ajsts-2206	66	19	)	)	PUNCT
ajsts-2206	66	20	,	,	PUNCT
ajsts-2206	66	21	a	a	DET
ajsts-2206	66	22	major	major	ADJ
ajsts-2206	66	23	challenge	challenge	NOUN
ajsts-2206	66	24	of	of	ADP
ajsts-2206	66	25	balancing	balance	VERB
ajsts-2206	66	26	service	service	NOUN
ajsts-2206	66	27	quality	quality	NOUN
ajsts-2206	66	28	and	and	CCONJ
ajsts-2206	66	29	service	service	NOUN
ajsts-2206	66	30	efficacy	efficacy	NOUN
ajsts-2206	66	31	is	be	AUX
ajsts-2206	66	32	faced	face	VERB
ajsts-2206	66	33	by	by	ADP
ajsts-2206	66	34	customer	customer	NOUN
ajsts-2206	66	35	service	service	NOUN
ajsts-2206	66	36	providers	provider	NOUN
ajsts-2206	66	37	.	.	PUNCT
ajsts-2206	67	1	therefore	therefore	ADV
ajsts-2206	67	2	,	,	PUNCT
ajsts-2206	67	3	the	the	DET
ajsts-2206	67	4	potential	potential	ADJ
ajsts-2206	67	5	benefits	benefit	NOUN
ajsts-2206	67	6	of	of	ADP
ajsts-2206	67	7	chatbots	chatbot	NOUN
ajsts-2206	67	8	are	be	AUX
ajsts-2206	67	9	considered	consider	VERB
ajsts-2206	67	10	significant	significant	ADJ
ajsts-2206	67	11	for	for	ADP
ajsts-2206	67	12	customer	customer	NOUN
ajsts-2206	67	13	self	self	NOUN
ajsts-2206	67	14	-	-	PUNCT
ajsts-2206	67	15	service	service	NOUN
ajsts-2206	67	16	,	,	PUNCT
ajsts-2206	67	17	including	include	VERB
ajsts-2206	67	18	reduced	reduce	VERB
ajsts-2206	67	19	costs	cost	NOUN
ajsts-2206	67	20	,	,	PUNCT
ajsts-2206	67	21	time	time	NOUN
ajsts-2206	67	22	efficiency	efficiency	NOUN
ajsts-2206	67	23	and	and	CCONJ
ajsts-2206	67	24	enhanced	enhance	VERB
ajsts-2206	67	25	customer	customer	NOUN
ajsts-2206	67	26	experience	experience	NOUN
ajsts-2206	67	27	.	.	PUNCT
ajsts-2206	68	1	it	it	PRON
ajsts-2206	68	2	impacts	impact	VERB
ajsts-2206	68	3	improving	improve	VERB
ajsts-2206	68	4	provider	provider	NOUN
ajsts-2206	68	5	-	-	PUNCT
ajsts-2206	68	6	customer	customer	NOUN
ajsts-2206	68	7	encounters	encounter	NOUN
ajsts-2206	68	8	and	and	CCONJ
ajsts-2206	68	9	service	service	NOUN
ajsts-2206	68	10	quality	quality	NOUN
ajsts-2206	68	11	by	by	ADP
ajsts-2206	68	12	being	be	AUX
ajsts-2206	68	13	a	a	DET
ajsts-2206	68	14	cost	cost	NOUN
ajsts-2206	68	15	-	-	PUNCT
ajsts-2206	68	16	saving	saving	NOUN
ajsts-2206	68	17	as	as	ADV
ajsts-2206	68	18	well	well	ADV
ajsts-2206	68	19	as	as	ADP
ajsts-2206	68	20	time	time	NOUN
ajsts-2206	68	21	-	-	PUNCT
ajsts-2206	68	22	saving	save	VERB
ajsts-2206	68	23	approach	approach	NOUN
ajsts-2206	68	24	(	(	PUNCT
ajsts-2206	68	25	gkinko	gkinko	NOUN
ajsts-2206	68	26	&	&	CCONJ
ajsts-2206	68	27	elbanna	elbanna	ADJ
ajsts-2206	68	28	,	,	PUNCT
ajsts-2206	68	29	2023	2023	NUM
ajsts-2206	68	30	)	)	PUNCT
ajsts-2206	68	31	.	.	PUNCT
ajsts-2206	69	1	using	use	VERB
ajsts-2206	69	2	ai	ai	NOUN
ajsts-2206	69	3	-	-	PUNCT
ajsts-2206	69	4	based	base	VERB
ajsts-2206	69	5	chatbots	chatbot	NOUN
ajsts-2206	69	6	is	be	AUX
ajsts-2206	69	7	all	all	ADV
ajsts-2206	69	8	about	about	ADP
ajsts-2206	69	9	easing	ease	VERB
ajsts-2206	69	10	human	human	ADJ
ajsts-2206	69	11	life	life	NOUN
ajsts-2206	69	12	by	by	ADP
ajsts-2206	69	13	knowing	know	VERB
ajsts-2206	69	14	information	information	NOUN
ajsts-2206	69	15	or	or	CCONJ
ajsts-2206	69	16	news	news	NOUN
ajsts-2206	69	17	to	to	PART
ajsts-2206	69	18	make	make	VERB
ajsts-2206	69	19	recommendations	recommendation	NOUN
ajsts-2206	69	20	,	,	PUNCT
ajsts-2206	69	21	suggestions	suggestion	NOUN
ajsts-2206	69	22	,	,	PUNCT
ajsts-2206	69	23	shopping	shopping	NOUN
ajsts-2206	69	24	services	service	NOUN
ajsts-2206	69	25	,	,	PUNCT
ajsts-2206	69	26	etc	etc	X
ajsts-2206	69	27	.	.	X
ajsts-2206	69	28	ai	ai	VERB
ajsts-2206	69	29	-	-	PUNCT
ajsts-2206	69	30	based	base	VERB
ajsts-2206	69	31	communication	communication	NOUN
ajsts-2206	69	32	agents	agent	NOUN
ajsts-2206	69	33	support	support	VERB
ajsts-2206	69	34	facility	facility	NOUN
ajsts-2206	69	35	management	management	NOUN
ajsts-2206	69	36	in	in	ADP
ajsts-2206	69	37	a	a	DET
ajsts-2206	69	38	wide	wide	ADJ
ajsts-2206	69	39	range	range	NOUN
ajsts-2206	69	40	of	of	ADP
ajsts-2206	69	41	services	service	NOUN
ajsts-2206	69	42	that	that	PRON
ajsts-2206	69	43	improve	improve	VERB
ajsts-2206	69	44	customer	customer	NOUN
ajsts-2206	69	45	service	service	NOUN
ajsts-2206	69	46	,	,	PUNCT
ajsts-2206	69	47	including	include	VERB
ajsts-2206	69	48	providing	provide	VERB
ajsts-2206	69	49	customer	customer	NOUN
ajsts-2206	69	50	support	support	NOUN
ajsts-2206	69	51	,	,	PUNCT
ajsts-2206	69	52	scheduling	scheduling	NOUN
ajsts-2206	69	53	meetings	meeting	NOUN
ajsts-2206	69	54	,	,	PUNCT
ajsts-2206	69	55	giving	give	VERB
ajsts-2206	69	56	financial	financial	ADJ
ajsts-2206	69	57	assistance	assistance	NOUN
ajsts-2206	69	58	,	,	PUNCT
ajsts-2206	69	59	suggesting	suggest	VERB
ajsts-2206	69	60	policies	policy	NOUN
ajsts-2206	69	61	,	,	PUNCT
ajsts-2206	69	62	advising	advise	VERB
ajsts-2206	69	63	insurance	insurance	NOUN
ajsts-2206	69	64	policies	policy	NOUN
ajsts-2206	69	65	,	,	PUNCT
ajsts-2206	69	66	offering	offer	VERB
ajsts-2206	69	67	administration	administration	NOUN
ajsts-2206	69	68	-	-	PUNCT
ajsts-2206	69	69	based	base	VERB
ajsts-2206	69	70	services	service	NOUN
ajsts-2206	69	71	,	,	PUNCT
ajsts-2206	69	72	etc	etc	X
ajsts-2206	69	73	.	.	X
ajsts-2206	70	1	(	(	PUNCT
ajsts-2206	70	2	nirala	nirala	PROPN
ajsts-2206	70	3	et	et	PROPN
ajsts-2206	70	4	al	al	PROPN
ajsts-2206	70	5	.	.	PROPN
ajsts-2206	70	6	,	,	PUNCT
ajsts-2206	70	7	2022	2022	NUM
ajsts-2206	70	8	)	)	PUNCT
ajsts-2206	70	9	.	.	PUNCT
ajsts-2206	71	1	big	big	ADJ
ajsts-2206	71	2	data	datum	NOUN
ajsts-2206	71	3	simplifies	simplify	VERB
ajsts-2206	71	4	the	the	DET
ajsts-2206	71	5	role	role	NOUN
ajsts-2206	71	6	of	of	ADP
ajsts-2206	71	7	crm	crm	PROPN
ajsts-2206	71	8	staff	staff	NOUN
ajsts-2206	71	9	by	by	ADP
ajsts-2206	71	10	providing	provide	VERB
ajsts-2206	71	11	them	they	PRON
ajsts-2206	71	12	with	with	ADP
ajsts-2206	71	13	advanced	advanced	ADJ
ajsts-2206	71	14	insights	insight	NOUN
ajsts-2206	71	15	into	into	ADP
ajsts-2206	71	16	client	client	NOUN
ajsts-2206	71	17	behaviour	behaviour	NOUN
ajsts-2206	71	18	patterns	pattern	NOUN
ajsts-2206	71	19	,	,	PUNCT
ajsts-2206	71	20	enabling	enable	VERB
ajsts-2206	71	21	them	they	PRON
ajsts-2206	71	22	to	to	PART
ajsts-2206	71	23	manage	manage	VERB
ajsts-2206	71	24	each	each	DET
ajsts-2206	71	25	customer	customer	NOUN
ajsts-2206	71	26	effectively	effectively	ADV
ajsts-2206	71	27	.	.	PUNCT
ajsts-2206	72	1	this	this	DET
ajsts-2206	72	2	data	datum	NOUN
ajsts-2206	72	3	also	also	ADV
ajsts-2206	72	4	allows	allow	VERB
ajsts-2206	72	5	for	for	ADP
ajsts-2206	72	6	better	well	ADJ
ajsts-2206	72	7	engagement	engagement	NOUN
ajsts-2206	72	8	across	across	ADP
ajsts-2206	72	9	channels	channel	NOUN
ajsts-2206	72	10	,	,	PUNCT
ajsts-2206	72	11	enabling	enable	VERB
ajsts-2206	72	12	manufacturers	manufacturer	NOUN
ajsts-2206	72	13	to	to	PART
ajsts-2206	72	14	assess	assess	VERB
ajsts-2206	72	15	customer	customer	NOUN
ajsts-2206	72	16	reactions	reaction	NOUN
ajsts-2206	72	17	to	to	ADP
ajsts-2206	72	18	new	new	ADJ
ajsts-2206	72	19	products	product	NOUN
ajsts-2206	72	20	on	on	ADP
ajsts-2206	72	21	social	social	ADJ
ajsts-2206	72	22	networks	network	NOUN
ajsts-2206	72	23	and	and	CCONJ
ajsts-2206	72	24	media	medium	NOUN
ajsts-2206	72	25	.	.	PUNCT
ajsts-2206	73	1	this	this	PRON
ajsts-2206	73	2	allows	allow	VERB
ajsts-2206	73	3	them	they	PRON
ajsts-2206	73	4	to	to	PART
ajsts-2206	73	5	pinpoint	pinpoint	VERB
ajsts-2206	73	6	the	the	DET
ajsts-2206	73	7	optimal	optimal	ADJ
ajsts-2206	73	8	crm	crm	NOUN
ajsts-2206	73	9	approach	approach	NOUN
ajsts-2206	73	10	for	for	ADP
ajsts-2206	73	11	each	each	DET
ajsts-2206	73	12	client	client	NOUN
ajsts-2206	73	13	,	,	PUNCT
ajsts-2206	73	14	ultimately	ultimately	ADV
ajsts-2206	73	15	resulting	result	VERB
ajsts-2206	73	16	in	in	ADP
ajsts-2206	73	17	cost	cost	NOUN
ajsts-2206	73	18	-	-	PUNCT
ajsts-2206	73	19	effectiveness	effectiveness	NOUN
ajsts-2206	73	20	for	for	ADP
ajsts-2206	73	21	all	all	DET
ajsts-2206	73	22	crm	crm	PROPN
ajsts-2206	73	23	actions	action	NOUN
ajsts-2206	73	24	(	(	PUNCT
ajsts-2206	73	25	anshari	anshari	PROPN
ajsts-2206	73	26	et	et	PROPN
ajsts-2206	73	27	al	al	PROPN
ajsts-2206	73	28	.	.	PROPN
ajsts-2206	73	29	,	,	PUNCT
ajsts-2206	73	30	2019	2019	NUM
ajsts-2206	73	31	)	)	PUNCT
ajsts-2206	73	32	.	.	PUNCT
ajsts-2206	74	1	facility	facility	NOUN
ajsts-2206	74	2	/	/	SYM
ajsts-2206	74	3	asset	asset	NOUN
ajsts-2206	74	4	owners	owner	NOUN
ajsts-2206	74	5	and	and	CCONJ
ajsts-2206	74	6	operators	operator	NOUN
ajsts-2206	74	7	have	have	AUX
ajsts-2206	74	8	accumulated	accumulate	VERB
ajsts-2206	74	9	enormous	enormous	ADJ
ajsts-2206	74	10	amounts	amount	NOUN
ajsts-2206	74	11	of	of	ADP
ajsts-2206	74	12	data	datum	NOUN
ajsts-2206	74	13	over	over	ADP
ajsts-2206	74	14	the	the	DET
ajsts-2206	74	15	years	year	NOUN
ajsts-2206	74	16	but	but	CCONJ
ajsts-2206	74	17	frequently	frequently	ADV
ajsts-2206	74	18	lack	lack	VERB
ajsts-2206	74	19	the	the	DET
ajsts-2206	74	20	tools	tool	NOUN
ajsts-2206	74	21	to	to	PART
ajsts-2206	74	22	utilise	utilise	VERB
ajsts-2206	74	23	them	they	PRON
ajsts-2206	74	24	fully	fully	ADV
ajsts-2206	74	25	.	.	PUNCT
ajsts-2206	75	1	humans	human	NOUN
ajsts-2206	75	2	have	have	VERB
ajsts-2206	75	3	a	a	DET
ajsts-2206	75	4	very	very	ADV
ajsts-2206	75	5	limited	limited	ADJ
ajsts-2206	75	6	ability	ability	NOUN
ajsts-2206	75	7	to	to	PART
ajsts-2206	75	8	interpret	interpret	VERB
ajsts-2206	75	9	the	the	DET
ajsts-2206	75	10	given	give	VERB
ajsts-2206	75	11	data	datum	NOUN
ajsts-2206	75	12	,	,	PUNCT
ajsts-2206	75	13	which	which	PRON
ajsts-2206	75	14	is	be	AUX
ajsts-2206	75	15	where	where	SCONJ
ajsts-2206	75	16	ai	ai	NOUN
ajsts-2206	75	17	comes	come	VERB
ajsts-2206	75	18	into	into	ADP
ajsts-2206	75	19	play	play	NOUN
ajsts-2206	75	20	since	since	SCONJ
ajsts-2206	75	21	it	it	PRON
ajsts-2206	75	22	can	can	AUX
ajsts-2206	75	23	provide	provide	VERB
ajsts-2206	75	24	top	top	ADJ
ajsts-2206	75	25	management	management	NOUN
ajsts-2206	75	26	with	with	ADP
ajsts-2206	75	27	well	well	ADV
ajsts-2206	75	28	-	-	PUNCT
ajsts-2206	75	29	reasoned	reason	VERB
ajsts-2206	75	30	,	,	PUNCT
ajsts-2206	75	31	well	well	ADV
ajsts-2206	75	32	-	-	PUNCT
ajsts-2206	75	33	supported	support	VERB
ajsts-2206	75	34	advice	advice	NOUN
ajsts-2206	75	35	on	on	ADP
ajsts-2206	75	36	which	which	PRON
ajsts-2206	75	37	to	to	PART
ajsts-2206	75	38	base	base	VERB
ajsts-2206	75	39	a	a	DET
ajsts-2206	75	40	decision	decision	NOUN
ajsts-2206	75	41	.	.	PUNCT
ajsts-2206	76	1	it	it	PRON
ajsts-2206	76	2	is	be	AUX
ajsts-2206	76	3	crucial	crucial	ADJ
ajsts-2206	76	4	to	to	PART
ajsts-2206	76	5	understand	understand	VERB
ajsts-2206	76	6	that	that	SCONJ
ajsts-2206	76	7	intermediate	intermediate	ADJ
ajsts-2206	76	8	managers	manager	NOUN
ajsts-2206	76	9	,	,	PUNCT
ajsts-2206	76	10	which	which	PRON
ajsts-2206	76	11	include	include	VERB
ajsts-2206	76	12	facility	facility	NOUN
ajsts-2206	76	13	and	and	CCONJ
ajsts-2206	76	14	asset	asset	NOUN
ajsts-2206	76	15	managers	manager	NOUN
ajsts-2206	76	16	,	,	PUNCT
ajsts-2206	76	17	might	might	AUX
ajsts-2206	76	18	be	be	AUX
ajsts-2206	76	19	disregarded	disregard	VERB
ajsts-2206	76	20	in	in	ADP
ajsts-2206	76	21	this	this	DET
ajsts-2206	76	22	situation	situation	NOUN
ajsts-2206	76	23	since	since	SCONJ
ajsts-2206	76	24	mission	mission	NOUN
ajsts-2206	76	25	-	-	PUNCT
ajsts-2206	76	26	critical	critical	ADJ
ajsts-2206	76	27	choices	choice	NOUN
ajsts-2206	76	28	are	be	AUX
ajsts-2206	76	29	made	make	VERB
ajsts-2206	76	30	much	much	ADV
ajsts-2206	76	31	more	more	ADV
ajsts-2206	76	32	quickly	quickly	ADV
ajsts-2206	76	33	than	than	ADP
ajsts-2206	76	34	normally	normally	ADV
ajsts-2206	76	35	(	(	PUNCT
ajsts-2206	76	36	atkin	atkin	PROPN
ajsts-2206	76	37	&	&	CCONJ
ajsts-2206	76	38	bildsten	bildsten	PROPN
ajsts-2206	76	39	,	,	PUNCT
ajsts-2206	76	40	2017	2017	NUM
ajsts-2206	76	41	)	)	PUNCT
ajsts-2206	76	42	.	.	PUNCT
ajsts-2206	77	1	in	in	ADP
ajsts-2206	77	2	the	the	DET
ajsts-2206	77	3	research	research	NOUN
ajsts-2206	77	4	by	by	ADP
ajsts-2206	77	5	chen	chen	PROPN
ajsts-2206	77	6	&	&	CCONJ
ajsts-2206	77	7	tsai	tsai	PROPN
ajsts-2206	77	8	(	(	PUNCT
ajsts-2206	77	9	2021	2021	NUM
ajsts-2206	77	10	)	)	PUNCT
ajsts-2206	77	11	,	,	PUNCT
ajsts-2206	77	12	to	to	PART
ajsts-2206	77	13	implement	implement	VERB
ajsts-2206	77	14	the	the	DET
ajsts-2206	77	15	created	create	VERB
ajsts-2206	77	16	information	information	NOUN
ajsts-2206	77	17	distribution	distribution	NOUN
ajsts-2206	77	18	strategy	strategy	NOUN
ajsts-2206	77	19	,	,	PUNCT
ajsts-2206	77	20	a	a	DET
ajsts-2206	77	21	chatbot	chatbot	NOUN
ajsts-2206	77	22	based	base	VERB
ajsts-2206	77	23	on	on	ADP
ajsts-2206	77	24	line	line	NOUN
ajsts-2206	77	25	,	,	PUNCT
ajsts-2206	77	26	an	an	DET
ajsts-2206	77	27	instant	instant	ADJ
ajsts-2206	77	28	messaging	messaging	NOUN
ajsts-2206	77	29	service	service	NOUN
ajsts-2206	77	30	with	with	ADP
ajsts-2206	77	31	the	the	DET
ajsts-2206	77	32	greatest	great	ADJ
ajsts-2206	77	33	market	market	NOUN
ajsts-2206	77	34	share	share	NOUN
ajsts-2206	77	35	in	in	ADP
ajsts-2206	77	36	taiwan	taiwan	PROPN
ajsts-2206	77	37	,	,	PUNCT
ajsts-2206	77	38	was	be	AUX
ajsts-2206	77	39	prototyped	prototype	VERB
ajsts-2206	77	40	.	.	PUNCT
ajsts-2206	78	1	the	the	DET
ajsts-2206	78	2	line	line	NOUN
ajsts-2206	78	3	chatbot	chatbot	NOUN
ajsts-2206	78	4	offers	offer	VERB
ajsts-2206	78	5	customers	customer	NOUN
ajsts-2206	78	6	two	two	NUM
ajsts-2206	78	7	primary	primary	ADJ
ajsts-2206	78	8	interfaces	interface	NOUN
ajsts-2206	78	9	via	via	ADP
ajsts-2206	78	10	which	which	PRON
ajsts-2206	78	11	they	they	PRON
ajsts-2206	78	12	can	can	AUX
ajsts-2206	78	13	get	get	VERB
ajsts-2206	78	14	or	or	CCONJ
ajsts-2206	78	15	utilise	utilise	VERB
ajsts-2206	78	16	rules	rule	NOUN
ajsts-2206	78	17	to	to	PART
ajsts-2206	78	18	query	query	VERB
ajsts-2206	78	19	the	the	DET
ajsts-2206	78	20	facility	facility	NOUN
ajsts-2206	78	21	management	management	NOUN
ajsts-2206	78	22	data	datum	NOUN
ajsts-2206	78	23	.	.	PUNCT
ajsts-2206	79	1	the	the	DET
ajsts-2206	79	2	efficiency	efficiency	NOUN
ajsts-2206	79	3	is	be	AUX
ajsts-2206	79	4	maximum	maximum	ADJ
ajsts-2206	79	5	,	,	PUNCT
ajsts-2206	79	6	and	and	CCONJ
ajsts-2206	79	7	speed	speed	NOUN
ajsts-2206	79	8	is	be	AUX
ajsts-2206	79	9	almost	almost	ADV
ajsts-2206	79	10	twice	twice	ADV
ajsts-2206	79	11	as	as	ADV
ajsts-2206	79	12	quick	quick	ADJ
ajsts-2206	79	13	when	when	SCONJ
ajsts-2206	79	14	the	the	DET
ajsts-2206	79	15	participant	participant	NOUN
ajsts-2206	79	16	chooses	choose	VERB
ajsts-2206	79	17	an	an	DET
ajsts-2206	79	18	item	item	NOUN
ajsts-2206	79	19	from	from	ADP
ajsts-2206	79	20	the	the	DET
ajsts-2206	79	21	chatbot	chatbot	NOUN
ajsts-2206	79	22	’s	’s	PART
ajsts-2206	79	23	clickable	clickable	ADJ
ajsts-2206	79	24	menu	menu	NOUN
ajsts-2206	79	25	to	to	PART
ajsts-2206	79	26	get	get	VERB
ajsts-2206	79	27	information	information	NOUN
ajsts-2206	79	28	.	.	PUNCT
ajsts-2206	80	1	additionally	additionally	ADV
ajsts-2206	80	2	,	,	PUNCT
ajsts-2206	80	3	a	a	DET
ajsts-2206	80	4	user	user	NOUN
ajsts-2206	80	5	’s	’s	PART
ajsts-2206	80	6	performance	performance	NOUN
ajsts-2206	80	7	was	be	AUX
ajsts-2206	80	8	the	the	DET
ajsts-2206	80	9	same	same	ADJ
ajsts-2206	80	10	while	while	SCONJ
ajsts-2206	80	11	utilising	utilise	VERB
ajsts-2206	80	12	the	the	DET
ajsts-2206	80	13	chatbot	chatbot	NOUN
ajsts-2206	80	14	and	and	CCONJ
ajsts-2206	80	15	the	the	DET
ajsts-2206	80	16	facility	facility	NOUN
ajsts-2206	80	17	management	management	NOUN
ajsts-2206	80	18	platform	platform	NOUN
ajsts-2206	80	19	to	to	PART
ajsts-2206	80	20	input	input	VERB
ajsts-2206	80	21	natural	natural	ADJ
ajsts-2206	80	22	language	language	NOUN
ajsts-2206	80	23	to	to	PART
ajsts-2206	80	24	get	get	VERB
ajsts-2206	80	25	information	information	NOUN
ajsts-2206	80	26	.	.	PUNCT
ajsts-2206	81	1	theorisation	theorisation	NOUN
ajsts-2206	81	2	of	of	ADP
ajsts-2206	81	3	constructs	construct	NOUN
ajsts-2206	81	4	and	and	CCONJ
ajsts-2206	81	5	hypothesis	hypothesis	NOUN
ajsts-2206	81	6	development	development	NOUN
ajsts-2206	81	7	technology	technology	PROPN
ajsts-2206	81	8	acceptance	acceptance	NOUN
ajsts-2206	81	9	model	model	NOUN
ajsts-2206	81	10	(	(	PUNCT
ajsts-2206	81	11	tam	tam	PROPN
ajsts-2206	81	12	)	)	PUNCT
ajsts-2206	81	13	the	the	DET
ajsts-2206	81	14	utilisation	utilisation	NOUN
ajsts-2206	81	15	of	of	ADP
ajsts-2206	81	16	emerging	emerge	VERB
ajsts-2206	81	17	technologies	technology	NOUN
ajsts-2206	81	18	,	,	PUNCT
ajsts-2206	81	19	such	such	ADJ
ajsts-2206	81	20	as	as	ADP
ajsts-2206	81	21	ai	ai	NOUN
ajsts-2206	81	22	and	and	CCONJ
ajsts-2206	81	23	service	service	NOUN
ajsts-2206	81	24	robots	robot	NOUN
ajsts-2206	81	25	,	,	PUNCT
ajsts-2206	81	26	and	and	CCONJ
ajsts-2206	81	27	their	their	PRON
ajsts-2206	81	28	acceptability	acceptability	NOUN
ajsts-2206	81	29	by	by	ADP
ajsts-2206	81	30	users	user	NOUN
ajsts-2206	81	31	are	be	AUX
ajsts-2206	81	32	predicted	predict	VERB
ajsts-2206	81	33	using	use	VERB
ajsts-2206	81	34	tam	tam	PROPN
ajsts-2206	81	35	.	.	PUNCT
ajsts-2206	82	1	the	the	DET
ajsts-2206	82	2	service	service	NOUN
ajsts-2206	82	3	robot	robot	NOUN
ajsts-2206	82	4	acceptance	acceptance	NOUN
ajsts-2206	82	5	model	model	NOUN
ajsts-2206	82	6	(	(	PUNCT
ajsts-2206	82	7	sram	sram	PROPN
ajsts-2206	82	8	)	)	PUNCT
ajsts-2206	82	9	,	,	PUNCT
ajsts-2206	82	10	which	which	PRON
ajsts-2206	82	11	incorporates	incorporate	VERB
ajsts-2206	82	12	relational	relational	ADJ
ajsts-2206	82	13	and	and	CCONJ
ajsts-2206	82	14	socialemotional	socialemotional	ADJ
ajsts-2206	82	15	components	component	NOUN
ajsts-2206	82	16	,	,	PUNCT
ajsts-2206	82	17	adjusts	adjust	VERB
ajsts-2206	82	18	and	and	CCONJ
ajsts-2206	82	19	improves	improve	VERB
ajsts-2206	82	20	the	the	DET
ajsts-2206	82	21	tam	tam	PROPN
ajsts-2206	82	22	.	.	PUNCT
ajsts-2206	82	23	tam	tam	PROPN
ajsts-2206	82	24	attempts	attempt	NOUN
ajsts-2206	82	25	to	to	PART
ajsts-2206	82	26	study	study	VERB
ajsts-2206	82	27	how	how	SCONJ
ajsts-2206	82	28	external	external	ADJ
ajsts-2206	82	29	factors	factor	NOUN
ajsts-2206	82	30	affect	affect	VERB
ajsts-2206	82	31	a	a	DET
ajsts-2206	82	32	person	person	NOUN
ajsts-2206	82	33	’s	’s	PART
ajsts-2206	82	34	internal	internal	ADJ
ajsts-2206	82	35	beliefs	belief	NOUN
ajsts-2206	82	36	,	,	PUNCT
ajsts-2206	82	37	attitudes	attitude	NOUN
ajsts-2206	82	38	,	,	PUNCT
ajsts-2206	82	39	and	and	CCONJ
ajsts-2206	82	40	intentions	intention	NOUN
ajsts-2206	82	41	by	by	ADP
ajsts-2206	82	42	drawing	draw	VERB
ajsts-2206	82	43	on	on	ADP
ajsts-2206	82	44	the	the	DET
ajsts-2206	82	45	theory	theory	NOUN
ajsts-2206	82	46	of	of	ADP
ajsts-2206	82	47	reasoned	reason	VERB
ajsts-2206	82	48	action	action	NOUN
ajsts-2206	82	49	.	.	PUNCT
ajsts-2206	83	1	tam	tam	PROPN
ajsts-2206	83	2	analyses	analyse	VERB
ajsts-2206	83	3	two	two	NUM
ajsts-2206	83	4	crucial	crucial	ADJ
ajsts-2206	83	5	factors	factor	NOUN
ajsts-2206	83	6	-	-	PUNCT
ajsts-2206	83	7	the	the	DET
ajsts-2206	83	8	perceived	perceive	VERB
ajsts-2206	83	9	usefulness	usefulness	NOUN
ajsts-2206	83	10	(	(	PUNCT
ajsts-2206	83	11	pu	pu	PROPN
ajsts-2206	83	12	)	)	PUNCT
ajsts-2206	83	13	and	and	CCONJ
ajsts-2206	83	14	the	the	DET
ajsts-2206	83	15	perceived	perceive	VERB
ajsts-2206	83	16	ease	ease	NOUN
ajsts-2206	83	17	of	of	ADP
ajsts-2206	83	18	use	use	NOUN
ajsts-2206	83	19	(	(	PUNCT
ajsts-2206	83	20	peou)-to	peou)-to	VERB
ajsts-2206	83	21	study	study	VERB
ajsts-2206	83	22	the	the	DET
ajsts-2206	83	23	behaviours	behaviour	NOUN
ajsts-2206	83	24	associated	associate	VERB
ajsts-2206	83	25	with	with	ADP
ajsts-2206	83	26	technology	technology	NOUN
ajsts-2206	83	27	adoption	adoption	NOUN
ajsts-2206	83	28	(	(	PUNCT
ajsts-2206	83	29	meyerwaarden	meyerwaarden	PROPN
ajsts-2206	83	30	et	et	PROPN
ajsts-2206	83	31	al	al	PROPN
ajsts-2206	83	32	.	.	PROPN
ajsts-2206	83	33	,	,	PUNCT
ajsts-2206	83	34	2020	2020	NUM
ajsts-2206	83	35	)	)	PUNCT
ajsts-2206	83	36	.	.	PUNCT
ajsts-2206	84	1	these	these	DET
ajsts-2206	84	2	two	two	NUM
ajsts-2206	84	3	aspects	aspect	NOUN
ajsts-2206	84	4	are	be	AUX
ajsts-2206	84	5	related	relate	VERB
ajsts-2206	84	6	to	to	ADP
ajsts-2206	84	7	the	the	DET
ajsts-2206	84	8	motivational	motivational	ADJ
ajsts-2206	84	9	factors	factor	NOUN
ajsts-2206	84	10	which	which	PRON
ajsts-2206	84	11	create	create	VERB
ajsts-2206	84	12	an	an	DET
ajsts-2206	84	13	influence	influence	NOUN
ajsts-2206	84	14	on	on	ADP
ajsts-2206	84	15	behavioural	behavioural	ADJ
ajsts-2206	84	16	intentions	intention	NOUN
ajsts-2206	84	17	and	and	CCONJ
ajsts-2206	84	18	user	user	NOUN
ajsts-2206	84	19	satisfaction	satisfaction	NOUN
ajsts-2206	84	20	.	.	PUNCT
ajsts-2206	85	1	pu	pu	PROPN
ajsts-2206	85	2	reflects	reflect	VERB
ajsts-2206	85	3	upon	upon	SCONJ
ajsts-2206	85	4	the	the	DET
ajsts-2206	85	5	beliefs	belief	NOUN
ajsts-2206	85	6	of	of	ADP
ajsts-2206	85	7	users	user	NOUN
ajsts-2206	85	8	about	about	ADP
ajsts-2206	85	9	their	their	PRON
ajsts-2206	85	10	experiences	experience	NOUN
ajsts-2206	85	11	of	of	ADP
ajsts-2206	85	12	using	use	VERB
ajsts-2206	85	13	technology	technology	NOUN
ajsts-2206	85	14	,	,	PUNCT
ajsts-2206	85	15	whereas	whereas	SCONJ
ajsts-2206	85	16	peou	peou	ADV
ajsts-2206	85	17	is	be	AUX
ajsts-2206	85	18	based	base	VERB
ajsts-2206	85	19	on	on	ADP
ajsts-2206	85	20	the	the	DET
ajsts-2206	85	21	perceived	perceive	VERB
ajsts-2206	85	22	system	system	NOUN
ajsts-2206	85	23	quality	quality	NOUN
ajsts-2206	85	24	of	of	ADP
ajsts-2206	85	25	chatbot	chatbot	NOUN
ajsts-2206	85	26	for	for	ADP
ajsts-2206	85	27	the	the	DET
ajsts-2206	85	28	user	user	NOUN
ajsts-2206	85	29	with	with	ADP
ajsts-2206	85	30	limited	limited	ADJ
ajsts-2206	85	31	response	response	NOUN
ajsts-2206	85	32	time	time	NOUN
ajsts-2206	85	33	and	and	CCONJ
ajsts-2206	85	34	easy	easy	ADJ
ajsts-2206	85	35	availability	availability	NOUN
ajsts-2206	85	36	of	of	ADP
ajsts-2206	85	37	chatbot	chatbot	NOUN
ajsts-2206	85	38	systems	system	NOUN
ajsts-2206	85	39	.	.	PUNCT
ajsts-2206	86	1	the	the	DET
ajsts-2206	86	2	motive	motive	NOUN
ajsts-2206	86	3	is	be	AUX
ajsts-2206	86	4	to	to	PART
ajsts-2206	86	5	provide	provide	VERB
ajsts-2206	86	6	reliable	reliable	ADJ
ajsts-2206	86	7	information	information	NOUN
ajsts-2206	86	8	for	for	ADP
ajsts-2206	86	9	user	user	NOUN
ajsts-2206	86	10	support	support	NOUN
ajsts-2206	86	11	needs	need	NOUN
ajsts-2206	86	12	,	,	PUNCT
ajsts-2206	86	13	increasing	increase	VERB
ajsts-2206	86	14	levels	level	NOUN
ajsts-2206	86	15	of	of	ADP
ajsts-2206	86	16	trust	trust	NOUN
ajsts-2206	86	17	and	and	CCONJ
ajsts-2206	86	18	satisfaction	satisfaction	NOUN
ajsts-2206	86	19	(	(	PUNCT
ajsts-2206	86	20	nguyen	nguyen	NOUN
ajsts-2206	86	21	et	et	PROPN
ajsts-2206	86	22	al	al	PROPN
ajsts-2206	86	23	.	.	PROPN
ajsts-2206	86	24	,	,	PUNCT
ajsts-2206	86	25	2021	2021	NUM
ajsts-2206	86	26	)	)	PUNCT
ajsts-2206	86	27	.	.	PUNCT
ajsts-2206	87	1	pu	pu	PROPN
ajsts-2206	87	2	is	be	AUX
ajsts-2206	87	3	known	know	VERB
ajsts-2206	87	4	as	as	ADP
ajsts-2206	87	5	the	the	DET
ajsts-2206	87	6	degree	degree	NOUN
ajsts-2206	87	7	to	to	PART
ajsts-2206	87	8	which	which	PRON
ajsts-2206	87	9	it	it	PRON
ajsts-2206	87	10	is	be	AUX
ajsts-2206	87	11	believed	believe	VERB
ajsts-2206	87	12	that	that	SCONJ
ajsts-2206	87	13	a	a	DET
ajsts-2206	87	14	particular	particular	ADJ
ajsts-2206	87	15	system	system	NOUN
ajsts-2206	87	16	would	would	AUX
ajsts-2206	87	17	improve	improve	VERB
ajsts-2206	87	18	an	an	DET
ajsts-2206	87	19	individual	individual	NOUN
ajsts-2206	87	20	’s	’s	PART
ajsts-2206	87	21	job	job	NOUN
ajsts-2206	87	22	performance	performance	NOUN
ajsts-2206	87	23	.	.	PUNCT
ajsts-2206	88	1	peou	peou	PROPN
ajsts-2206	88	2	refers	refer	VERB
ajsts-2206	88	3	to	to	ADP
ajsts-2206	88	4	a	a	DET
ajsts-2206	88	5	person	person	NOUN
ajsts-2206	88	6	who	who	PRON
ajsts-2206	88	7	perceives	perceive	VERB
ajsts-2206	88	8	that	that	SCONJ
ajsts-2206	88	9	using	use	VERB
ajsts-2206	88	10	a	a	DET
ajsts-2206	88	11	specific	specific	ADJ
ajsts-2206	88	12	system	system	NOUN
ajsts-2206	88	13	would	would	AUX
ajsts-2206	88	14	be	be	AUX
ajsts-2206	88	15	free	free	ADJ
ajsts-2206	88	16	of	of	ADP
ajsts-2206	88	17	effort	effort	NOUN
ajsts-2206	88	18	.	.	PUNCT
ajsts-2206	89	1	therefore	therefore	ADV
ajsts-2206	89	2	,	,	PUNCT
ajsts-2206	89	3	ai	ai	VERB
ajsts-2206	89	4	-	-	PUNCT
ajsts-2206	89	5	enhanced	enhance	VERB
ajsts-2206	89	6	chatbots	chatbot	NOUN
ajsts-2206	89	7	are	be	AUX
ajsts-2206	89	8	perceived	perceive	VERB
ajsts-2206	89	9	as	as	ADP
ajsts-2206	89	10	easy	easy	ADJ
ajsts-2206	89	11	to	to	PART
ajsts-2206	89	12	use	use	VERB
ajsts-2206	89	13	by	by	ADP
ajsts-2206	89	14	users	user	NOUN
ajsts-2206	89	15	for	for	ADP
ajsts-2206	89	16	acquiring	acquire	VERB
ajsts-2206	89	17	quick	quick	ADJ
ajsts-2206	89	18	knowledge	knowledge	NOUN
ajsts-2206	89	19	and	and	CCONJ
ajsts-2206	89	20	system	system	NOUN
ajsts-2206	89	21	-	-	PUNCT
ajsts-2206	89	22	wide	wide	ADJ
ajsts-2206	89	23	optimal	optimal	ADJ
ajsts-2206	89	24	solutions	solution	NOUN
ajsts-2206	89	25	free	free	ADJ
ajsts-2206	89	26	from	from	ADP
ajsts-2206	89	27	human	human	ADJ
ajsts-2206	89	28	fatigue	fatigue	NOUN
ajsts-2206	89	29	and	and	CCONJ
ajsts-2206	89	30	error	error	NOUN
ajsts-2206	89	31	.	.	PUNCT
ajsts-2206	90	1	chatbots	chatbot	NOUN
ajsts-2206	90	2	enhance	enhance	VERB
ajsts-2206	90	3	service	service	NOUN
ajsts-2206	90	4	delivery	delivery	NOUN
ajsts-2206	90	5	within	within	ADP
ajsts-2206	90	6	four	four	NUM
ajsts-2206	90	7	dimensions	dimension	NOUN
ajsts-2206	90	8	,	,	PUNCT
ajsts-2206	90	9	including	include	VERB
ajsts-2206	90	10	reliability	reliability	NOUN
ajsts-2206	90	11	,	,	PUNCT
ajsts-2206	90	12	empathy	empathy	NOUN
ajsts-2206	90	13	,	,	PUNCT
ajsts-2206	90	14	responsiveness	responsiveness	NOUN
ajsts-2206	90	15	and	and	CCONJ
ajsts-2206	90	16	tangibles	tangible	NOUN
ajsts-2206	90	17	.	.	PUNCT
ajsts-2206	91	1	it	it	PRON
ajsts-2206	91	2	is	be	AUX
ajsts-2206	91	3	the	the	DET
ajsts-2206	91	4	distinction	distinction	NOUN
ajsts-2206	91	5	that	that	PRON
ajsts-2206	91	6	increases	increase	VERB
ajsts-2206	91	7	the	the	DET
ajsts-2206	91	8	intention	intention	NOUN
ajsts-2206	91	9	to	to	PART
ajsts-2206	91	10	reuse	reuse	VERB
ajsts-2206	91	11	the	the	DET
ajsts-2206	91	12	chatbot	chatbot	NOUN
ajsts-2206	91	13	(	(	PUNCT
ajsts-2206	91	14	meyer	meyer	PROPN
ajsts-2206	91	15	-	-	PUNCT
ajsts-2206	91	16	waarden	waarden	PROPN
ajsts-2206	91	17	et	et	PROPN
ajsts-2206	91	18	al	al	PROPN
ajsts-2206	91	19	.	.	PROPN
ajsts-2206	91	20	,	,	PUNCT
ajsts-2206	91	21	2020	2020	NUM
ajsts-2206	91	22	)	)	PUNCT
ajsts-2206	91	23	.	.	PUNCT
ajsts-2206	92	1	tam	tam	PROPN
ajsts-2206	92	2	allows	allow	VERB
ajsts-2206	92	3	for	for	ADP
ajsts-2206	92	4	meeting	meet	VERB
ajsts-2206	92	5	the	the	DET
ajsts-2206	92	6	requirements	requirement	NOUN
ajsts-2206	92	7	of	of	ADP
ajsts-2206	92	8	social	social	ADJ
ajsts-2206	92	9	influence	influence	NOUN
ajsts-2206	92	10	,	,	PUNCT
ajsts-2206	92	11	complexity	complexity	NOUN
ajsts-2206	92	12	and	and	CCONJ
ajsts-2206	92	13	ease	ease	NOUN
ajsts-2206	92	14	of	of	ADP
ajsts-2206	92	15	use	use	NOUN
ajsts-2206	92	16	,	,	PUNCT
ajsts-2206	92	17	which	which	PRON
ajsts-2206	92	18	affects	affect	VERB
ajsts-2206	92	19	the	the	DET
ajsts-2206	92	20	user	user	NOUN
ajsts-2206	92	21	’s	’s	PART
ajsts-2206	92	22	choice	choice	NOUN
ajsts-2206	92	23	of	of	ADP
ajsts-2206	92	24	technology	technology	NOUN
ajsts-2206	92	25	selection	selection	NOUN
ajsts-2206	92	26	(	(	PUNCT
ajsts-2206	92	27	humairoh	humairoh	PROPN
ajsts-2206	92	28	&	&	CCONJ
ajsts-2206	92	29	susilo	susilo	ADJ
ajsts-2206	92	30	,	,	PUNCT
ajsts-2206	92	31	2023	2023	NUM
ajsts-2206	92	32	)	)	PUNCT
ajsts-2206	92	33	.	.	PUNCT
ajsts-2206	93	1	social	social	ADJ
ajsts-2206	93	2	response	response	NOUN
ajsts-2206	93	3	theory	theory	NOUN
ajsts-2206	93	4	(	(	PUNCT
ajsts-2206	93	5	srt	srt	NOUN
ajsts-2206	93	6	)	)	PUNCT
ajsts-2206	93	7	a	a	DET
ajsts-2206	93	8	set	set	NOUN
ajsts-2206	93	9	of	of	ADP
ajsts-2206	93	10	social	social	ADJ
ajsts-2206	93	11	cues	cue	NOUN
ajsts-2206	93	12	are	be	AUX
ajsts-2206	93	13	posited	posit	VERB
ajsts-2206	93	14	from	from	ADP
ajsts-2206	93	15	computers	computer	NOUN
ajsts-2206	93	16	in	in	ADP
ajsts-2206	93	17	social	social	ADJ
ajsts-2206	93	18	response	response	NOUN
ajsts-2206	93	19	theory	theory	NOUN
ajsts-2206	93	20	(	(	PUNCT
ajsts-2206	93	21	srt	srt	NOUN
ajsts-2206	93	22	)	)	PUNCT
ajsts-2206	93	23	,	,	PUNCT
ajsts-2206	93	24	such	such	ADJ
ajsts-2206	93	25	as	as	ADP
ajsts-2206	93	26	using	use	VERB
ajsts-2206	93	27	natural	natural	ADJ
ajsts-2206	93	28	language	language	NOUN
ajsts-2206	93	29	,	,	PUNCT
ajsts-2206	93	30	interacting	interact	VERB
ajsts-2206	93	31	with	with	ADP
ajsts-2206	93	32	others	other	NOUN
ajsts-2206	93	33	,	,	PUNCT
ajsts-2206	93	34	triggering	trigger	VERB
ajsts-2206	93	35	mindless	mindless	ADJ
ajsts-2206	93	36	responses	response	NOUN
ajsts-2206	93	37	from	from	ADP
ajsts-2206	93	38	humans	human	NOUN
ajsts-2206	93	39	,	,	PUNCT
ajsts-2206	93	40	and	and	CCONJ
ajsts-2206	93	41	playing	play	VERB
ajsts-2206	93	42	social	social	ADJ
ajsts-2206	93	43	roles	role	NOUN
ajsts-2206	93	44	irrespective	irrespective	ADV
ajsts-2206	93	45	of	of	ADP
ajsts-2206	93	46	whether	whether	SCONJ
ajsts-2206	93	47	the	the	DET
ajsts-2206	93	48	cues	cue	NOUN
ajsts-2206	93	49	are	be	AUX
ajsts-2206	93	50	rudimentary	rudimentary	ADJ
ajsts-2206	93	51	or	or	CCONJ
ajsts-2206	93	52	not	not	PART
ajsts-2206	93	53	.	.	PUNCT
ajsts-2206	94	1	thereby	thereby	ADV
ajsts-2206	94	2	,	,	PUNCT
ajsts-2206	94	3	it	it	PRON
ajsts-2206	94	4	is	be	AUX
ajsts-2206	94	5	noteworthy	noteworthy	ADJ
ajsts-2206	94	6	here	here	ADV
ajsts-2206	94	7	that	that	SCONJ
ajsts-2206	94	8	a	a	DET
ajsts-2206	94	9	chatbot	chatbot	NOUN
ajsts-2206	94	10	’s	’s	PART
ajsts-2206	94	11	response	response	NOUN
ajsts-2206	94	12	time	time	NOUN
ajsts-2206	94	13	may	may	AUX
ajsts-2206	94	14	trigger	trigger	VERB
ajsts-2206	94	15	social	social	ADJ
ajsts-2206	94	16	responses	response	NOUN
ajsts-2206	94	17	that	that	PRON
ajsts-2206	94	18	are	be	AUX
ajsts-2206	94	19	shaped	shape	VERB
ajsts-2206	94	20	by	by	ADP
ajsts-2206	94	21	the	the	DET
ajsts-2206	94	22	social	social	ADJ
ajsts-2206	94	23	expectations	expectation	NOUN
ajsts-2206	94	24	of	of	ADP
ajsts-2206	94	25	users	user	NOUN
ajsts-2206	94	26	.	.	PUNCT
ajsts-2206	95	1	the	the	DET
ajsts-2206	95	2	persuasiveness	persuasiveness	NOUN
ajsts-2206	95	3	of	of	ADP
ajsts-2206	95	4	the	the	DET
ajsts-2206	95	5	chatbot	chatbot	NOUN
ajsts-2206	95	6	’s	’s	PART
ajsts-2206	95	7	messages	message	NOUN
ajsts-2206	95	8	is	be	AUX
ajsts-2206	95	9	influenced	influence	VERB
ajsts-2206	95	10	by	by	ADP
ajsts-2206	95	11	response	response	NOUN
ajsts-2206	95	12	time	time	NOUN
ajsts-2206	95	13	(	(	PUNCT
ajsts-2206	95	14	gnewuch	gnewuch	NOUN
ajsts-2206	95	15	et	et	PROPN
ajsts-2206	95	16	al	al	PROPN
ajsts-2206	95	17	.	.	PROPN
ajsts-2206	95	18	,	,	PUNCT
ajsts-2206	95	19	2018	2018	NUM
ajsts-2206	95	20	)	)	PUNCT
ajsts-2206	95	21	.	.	PUNCT
ajsts-2206	96	1	in	in	ADP
ajsts-2206	96	2	digital	digital	ADJ
ajsts-2206	96	3	contexts	contexts	NOUN
ajsts-2206	96	4	,	,	PUNCT
ajsts-2206	96	5	anthropomorphism	anthropomorphism	NOUN
ajsts-2206	96	6	is	be	AUX
ajsts-2206	96	7	the	the	DET
ajsts-2206	96	8	attribution	attribution	NOUN
ajsts-2206	96	9	of	of	ADP
ajsts-2206	96	10	human	human	ADJ
ajsts-2206	96	11	-	-	PUNCT
ajsts-2206	96	12	like	like	ADJ
ajsts-2206	96	13	behaviours	behaviour	NOUN
ajsts-2206	96	14	,	,	PUNCT
ajsts-2206	96	15	characteristics	characteristic	NOUN
ajsts-2206	96	16	and	and	CCONJ
ajsts-2206	96	17	emotions	emotion	NOUN
ajsts-2206	96	18	to	to	ADP
ajsts-2206	96	19	non	non	ADJ
ajsts-2206	96	20	-	-	ADJ
ajsts-2206	96	21	human	human	ADJ
ajsts-2206	96	22	agents	agent	NOUN
ajsts-2206	96	23	(	(	PUNCT
ajsts-2206	96	24	adam	adam	PROPN
ajsts-2206	96	25	et	et	PROPN
ajsts-2206	96	26	al	al	PROPN
ajsts-2206	96	27	.	.	PROPN
ajsts-2206	96	28	,	,	PUNCT
ajsts-2206	96	29	2021	2021	NUM
ajsts-2206	96	30	)	)	PUNCT
ajsts-2206	96	31	.	.	PUNCT
ajsts-2206	97	1	chatbots	chatbot	NOUN
ajsts-2206	97	2	mainly	mainly	ADV
ajsts-2206	97	3	interact	interact	VERB
ajsts-2206	97	4	with	with	ADP
ajsts-2206	97	5	customers	customer	NOUN
ajsts-2206	97	6	through	through	ADP
ajsts-2206	97	7	messaging	message	VERB
ajsts-2206	97	8	-	-	PUNCT
ajsts-2206	97	9	based	base	VERB
ajsts-2206	97	10	interfaces	interface	NOUN
ajsts-2206	97	11	in	in	ADP
ajsts-2206	97	12	a	a	DET
ajsts-2206	97	13	real	real	ADJ
ajsts-2206	97	14	-	-	PUNCT
ajsts-2206	97	15	time	time	NOUN
ajsts-2206	97	16	dialogue	dialogue	NOUN
ajsts-2206	97	17	via	via	ADP
ajsts-2206	97	18	dynamic	dynamic	ADJ
ajsts-2206	97	19	and	and	CCONJ
ajsts-2206	97	20	physical	physical	ADJ
ajsts-2206	97	21	representations	representation	NOUN
ajsts-2206	97	22	.	.	PUNCT
ajsts-2206	98	1	however	however	ADV
ajsts-2206	98	2	,	,	PUNCT
ajsts-2206	98	3	some	some	PRON
ajsts-2206	98	4	believe	believe	VERB
ajsts-2206	98	5	that	that	SCONJ
ajsts-2206	98	6	due	due	ADP
ajsts-2206	98	7	to	to	ADP
ajsts-2206	98	8	the	the	DET
ajsts-2206	98	9	immediate	immediate	ADJ
ajsts-2206	98	10	response	response	NOUN
ajsts-2206	98	11	of	of	ADP
ajsts-2206	98	12	chatbots	chatbot	NOUN
ajsts-2206	98	13	,	,	PUNCT
ajsts-2206	98	14	they	they	PRON
ajsts-2206	98	15	may	may	AUX
ajsts-2206	98	16	appear	appear	VERB
ajsts-2206	98	17	as	as	ADP
ajsts-2206	98	18	non	non	ADJ
ajsts-2206	98	19	-	-	ADJ
ajsts-2206	98	20	human	human	ADJ
ajsts-2206	98	21	,	,	PUNCT
ajsts-2206	98	22	so	so	ADV
ajsts-2206	98	23	a	a	DET
ajsts-2206	98	24	little	little	ADJ
ajsts-2206	98	25	delay	delay	NOUN
ajsts-2206	98	26	in	in	ADP
ajsts-2206	98	27	dynamic	dynamic	ADJ
ajsts-2206	98	28	responses	response	NOUN
ajsts-2206	98	29	may	may	AUX
ajsts-2206	98	30	pa	pa	PROPN
ajsts-2206	98	31	ge	ge	PROPN
ajsts-2206	98	32	46	46	NUM
ajsts-2206	98	33	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	98	34	am	be	AUX
ajsts-2206	98	35	.	.	PUNCT
ajsts-2206	99	1	j.	j.	PROPN
ajsts-2206	99	2	smart	smart	PROPN
ajsts-2206	99	3	.	.	PUNCT
ajsts-2206	100	1	technol	technol	PROPN
ajsts-2206	100	2	.	.	PUNCT
ajsts-2206	100	3	solutions	solution	NOUN
ajsts-2206	100	4	2(2	2(2	NUM
ajsts-2206	100	5	)	)	PUNCT
ajsts-2206	100	6	43	43	NUM
ajsts-2206	100	7	-	-	SYM
ajsts-2206	100	8	54	54	NUM
ajsts-2206	100	9	,	,	PUNCT
ajsts-2206	100	10	2023	2023	NUM
ajsts-2206	100	11	increase	increase	VERB
ajsts-2206	100	12	social	social	ADJ
ajsts-2206	100	13	presence	presence	NOUN
ajsts-2206	100	14	,	,	PUNCT
ajsts-2206	100	15	user	user	NOUN
ajsts-2206	100	16	satisfaction	satisfaction	NOUN
ajsts-2206	100	17	and	and	CCONJ
ajsts-2206	100	18	perceived	perceive	VERB
ajsts-2206	100	19	humanness	humanness	NOUN
ajsts-2206	100	20	(	(	PUNCT
ajsts-2206	100	21	gnewuch	gnewuch	NOUN
ajsts-2206	100	22	et	et	PROPN
ajsts-2206	100	23	al	al	PROPN
ajsts-2206	100	24	.	.	PROPN
ajsts-2206	100	25	,	,	PUNCT
ajsts-2206	100	26	2022	2022	NUM
ajsts-2206	100	27	)	)	PUNCT
ajsts-2206	100	28	.	.	PUNCT
ajsts-2206	101	1	it	it	PRON
ajsts-2206	101	2	creates	create	VERB
ajsts-2206	101	3	an	an	DET
ajsts-2206	101	4	impact	impact	NOUN
ajsts-2206	101	5	on	on	ADP
ajsts-2206	101	6	the	the	DET
ajsts-2206	101	7	behavioural	behavioural	ADJ
ajsts-2206	101	8	intention	intention	NOUN
ajsts-2206	101	9	to	to	PART
ajsts-2206	101	10	use	use	VERB
ajsts-2206	101	11	in	in	ADP
ajsts-2206	101	12	customer	customer	NOUN
ajsts-2206	101	13	service	service	NOUN
ajsts-2206	101	14	delivery	delivery	NOUN
ajsts-2206	101	15	and	and	CCONJ
ajsts-2206	101	16	dynamic	dynamic	ADJ
ajsts-2206	101	17	response	response	NOUN
ajsts-2206	101	18	times	time	NOUN
ajsts-2206	101	19	(	(	PUNCT
ajsts-2206	101	20	adam	adam	PROPN
ajsts-2206	101	21	et	et	PROPN
ajsts-2206	101	22	al	al	PROPN
ajsts-2206	101	23	.	.	PROPN
ajsts-2206	101	24	,	,	PUNCT
ajsts-2206	101	25	2021	2021	NUM
ajsts-2206	101	26	)	)	PUNCT
ajsts-2206	101	27	.	.	PUNCT
ajsts-2206	102	1	based	base	VERB
ajsts-2206	102	2	on	on	ADP
ajsts-2206	102	3	the	the	DET
ajsts-2206	102	4	theoretical	theoretical	ADJ
ajsts-2206	102	5	foundation	foundation	NOUN
ajsts-2206	102	6	of	of	ADP
ajsts-2206	102	7	tam	tam	PROPN
ajsts-2206	102	8	and	and	CCONJ
ajsts-2206	102	9	srt	srt	VERB
ajsts-2206	102	10	,	,	PUNCT
ajsts-2206	102	11	the	the	DET
ajsts-2206	102	12	following	follow	VERB
ajsts-2206	102	13	hypotheses	hypothesis	NOUN
ajsts-2206	102	14	have	have	AUX
ajsts-2206	102	15	been	be	AUX
ajsts-2206	102	16	formulated	formulate	VERB
ajsts-2206	102	17	to	to	PART
ajsts-2206	102	18	test	test	VERB
ajsts-2206	102	19	the	the	DET
ajsts-2206	102	20	effectiveness	effectiveness	NOUN
ajsts-2206	102	21	of	of	ADP
ajsts-2206	102	22	ai	ai	ADV
ajsts-2206	102	23	-	-	PUNCT
ajsts-2206	102	24	enhanced	enhance	VERB
ajsts-2206	102	25	chatbots	chatbot	NOUN
ajsts-2206	102	26	on	on	ADP
ajsts-2206	102	27	facilities	facility	NOUN
ajsts-2206	102	28	management	management	NOUN
ajsts-2206	102	29	.	.	PUNCT
ajsts-2206	103	1	figure	figure	NOUN
ajsts-2206	103	2	1	1	NUM
ajsts-2206	103	3	depicts	depict	VERB
ajsts-2206	103	4	the	the	DET
ajsts-2206	103	5	conceptual	conceptual	ADJ
ajsts-2206	103	6	framework	framework	NOUN
ajsts-2206	103	7	of	of	ADP
ajsts-2206	103	8	the	the	DET
ajsts-2206	103	9	research	research	NOUN
ajsts-2206	103	10	in	in	ADP
ajsts-2206	103	11	which	which	PRON
ajsts-2206	103	12	the	the	DET
ajsts-2206	103	13	variables	variable	NOUN
ajsts-2206	103	14	on	on	ADP
ajsts-2206	103	15	the	the	DET
ajsts-2206	103	16	left	left	ADJ
ajsts-2206	103	17	-	-	PUNCT
ajsts-2206	103	18	hand	hand	NOUN
ajsts-2206	103	19	side	side	NOUN
ajsts-2206	103	20	are	be	AUX
ajsts-2206	103	21	independent	independent	ADJ
ajsts-2206	103	22	,	,	PUNCT
ajsts-2206	103	23	i.e.	i.e.	X
ajsts-2206	103	24	,	,	PUNCT
ajsts-2206	103	25	factors	factor	NOUN
ajsts-2206	103	26	of	of	ADP
ajsts-2206	103	27	ai	ai	ADV
ajsts-2206	103	28	-	-	PUNCT
ajsts-2206	103	29	enhanced	enhance	VERB
ajsts-2206	103	30	chatbots	chatbot	NOUN
ajsts-2206	103	31	optimising	optimise	VERB
ajsts-2206	103	32	customer	customer	NOUN
ajsts-2206	103	33	delivery	delivery	NOUN
ajsts-2206	103	34	service	service	NOUN
ajsts-2206	103	35	and	and	CCONJ
ajsts-2206	103	36	response	response	NOUN
ajsts-2206	103	37	time	time	NOUN
ajsts-2206	103	38	tested	test	VERB
ajsts-2206	103	39	to	to	PART
ajsts-2206	103	40	examine	examine	VERB
ajsts-2206	103	41	their	their	PRON
ajsts-2206	103	42	impact	impact	NOUN
ajsts-2206	103	43	on	on	ADP
ajsts-2206	103	44	facilities	facility	NOUN
ajsts-2206	103	45	management	management	NOUN
ajsts-2206	103	46	.	.	PUNCT
ajsts-2206	104	1	h1	h1	PROPN
ajsts-2206	104	2	:	:	PUNCT
ajsts-2206	104	3	the	the	DET
ajsts-2206	104	4	impact	impact	NOUN
ajsts-2206	104	5	of	of	ADP
ajsts-2206	104	6	the	the	DET
ajsts-2206	104	7	perceived	perceive	VERB
ajsts-2206	104	8	usefulness	usefulness	NOUN
ajsts-2206	104	9	of	of	ADP
ajsts-2206	104	10	aienhanced	aienhance	VERB
ajsts-2206	104	11	chatbots	chatbot	NOUN
ajsts-2206	104	12	optimising	optimise	VERB
ajsts-2206	104	13	customer	customer	NOUN
ajsts-2206	104	14	service	service	NOUN
ajsts-2206	104	15	delivery	delivery	NOUN
ajsts-2206	104	16	and	and	CCONJ
ajsts-2206	104	17	response	response	NOUN
ajsts-2206	104	18	time	time	NOUN
ajsts-2206	104	19	is	be	AUX
ajsts-2206	104	20	significant	significant	ADJ
ajsts-2206	104	21	on	on	ADP
ajsts-2206	104	22	the	the	DET
ajsts-2206	104	23	dependent	dependent	ADJ
ajsts-2206	104	24	variable	variable	NOUN
ajsts-2206	104	25	,	,	PUNCT
ajsts-2206	104	26	i.e.	i.e.	X
ajsts-2206	104	27	,	,	PUNCT
ajsts-2206	104	28	facilities	facility	NOUN
ajsts-2206	104	29	management	management	NOUN
ajsts-2206	104	30	.	.	PUNCT
ajsts-2206	105	1	h2	h2	PROPN
ajsts-2206	105	2	:	:	PUNCT
ajsts-2206	105	3	the	the	DET
ajsts-2206	105	4	impact	impact	NOUN
ajsts-2206	105	5	of	of	ADP
ajsts-2206	105	6	perceived	perceive	VERB
ajsts-2206	105	7	ease	ease	NOUN
ajsts-2206	105	8	-	-	PUNCT
ajsts-2206	105	9	of	of	ADP
ajsts-2206	105	10	-	-	PUNCT
ajsts-2206	105	11	use	use	NOUN
ajsts-2206	105	12	of	of	ADP
ajsts-2206	105	13	aienhanced	aienhance	VERB
ajsts-2206	105	14	chatbots	chatbot	NOUN
ajsts-2206	105	15	optimising	optimise	VERB
ajsts-2206	105	16	customer	customer	NOUN
ajsts-2206	105	17	service	service	NOUN
ajsts-2206	105	18	delivery	delivery	NOUN
ajsts-2206	105	19	and	and	CCONJ
ajsts-2206	105	20	response	response	NOUN
ajsts-2206	105	21	time	time	NOUN
ajsts-2206	105	22	is	be	AUX
ajsts-2206	105	23	significant	significant	ADJ
ajsts-2206	105	24	on	on	ADP
ajsts-2206	105	25	facilities	facility	NOUN
ajsts-2206	105	26	management	management	NOUN
ajsts-2206	105	27	.	.	PUNCT
ajsts-2206	106	1	h3	h3	NOUN
ajsts-2206	106	2	:	:	PUNCT
ajsts-2206	106	3	the	the	DET
ajsts-2206	106	4	impact	impact	NOUN
ajsts-2206	106	5	of	of	ADP
ajsts-2206	106	6	behavioural	behavioural	ADJ
ajsts-2206	106	7	intention	intention	NOUN
ajsts-2206	106	8	to	to	PART
ajsts-2206	106	9	use	use	VERB
ajsts-2206	106	10	aienhanced	aienhanced	ADJ
ajsts-2206	106	11	chatbots	chatbot	NOUN
ajsts-2206	106	12	optimising	optimise	VERB
ajsts-2206	106	13	customer	customer	NOUN
ajsts-2206	106	14	service	service	NOUN
ajsts-2206	106	15	delivery	delivery	NOUN
ajsts-2206	106	16	and	and	CCONJ
ajsts-2206	106	17	response	response	NOUN
ajsts-2206	106	18	time	time	NOUN
ajsts-2206	106	19	is	be	AUX
ajsts-2206	106	20	significant	significant	ADJ
ajsts-2206	106	21	on	on	ADP
ajsts-2206	106	22	facilities	facility	NOUN
ajsts-2206	106	23	management	management	NOUN
ajsts-2206	106	24	.	.	PUNCT
ajsts-2206	107	1	h4	h4	NOUN
ajsts-2206	107	2	:	:	PUNCT
ajsts-2206	107	3	the	the	DET
ajsts-2206	107	4	impact	impact	NOUN
ajsts-2206	107	5	of	of	ADP
ajsts-2206	107	6	responsiveness	responsiveness	NOUN
ajsts-2206	107	7	of	of	ADP
ajsts-2206	107	8	ai	ai	ADJ
ajsts-2206	107	9	-	-	PUNCT
ajsts-2206	107	10	enhanced	enhance	VERB
ajsts-2206	107	11	chatbots	chatbot	NOUN
ajsts-2206	107	12	optimising	optimise	VERB
ajsts-2206	107	13	customer	customer	NOUN
ajsts-2206	107	14	service	service	NOUN
ajsts-2206	107	15	delivery	delivery	NOUN
ajsts-2206	107	16	and	and	CCONJ
ajsts-2206	107	17	response	response	NOUN
ajsts-2206	107	18	time	time	NOUN
ajsts-2206	107	19	is	be	AUX
ajsts-2206	107	20	significant	significant	ADJ
ajsts-2206	107	21	on	on	ADP
ajsts-2206	107	22	facilities	facility	NOUN
ajsts-2206	107	23	management	management	NOUN
ajsts-2206	107	24	.	.	PUNCT
ajsts-2206	108	1	h5	h5	PROPN
ajsts-2206	108	2	:	:	PUNCT
ajsts-2206	108	3	the	the	DET
ajsts-2206	108	4	impact	impact	NOUN
ajsts-2206	108	5	of	of	ADP
ajsts-2206	108	6	user	user	NOUN
ajsts-2206	108	7	satisfaction	satisfaction	NOUN
ajsts-2206	108	8	of	of	ADP
ajsts-2206	108	9	ai	ai	ADJ
ajsts-2206	108	10	-	-	PUNCT
ajsts-2206	108	11	enhanced	enhance	VERB
ajsts-2206	108	12	chatbots	chatbot	NOUN
ajsts-2206	108	13	optimising	optimise	VERB
ajsts-2206	108	14	customer	customer	NOUN
ajsts-2206	108	15	service	service	NOUN
ajsts-2206	108	16	delivery	delivery	NOUN
ajsts-2206	108	17	and	and	CCONJ
ajsts-2206	108	18	response	response	NOUN
ajsts-2206	108	19	time	time	NOUN
ajsts-2206	108	20	is	be	AUX
ajsts-2206	108	21	significant	significant	ADJ
ajsts-2206	108	22	on	on	ADP
ajsts-2206	108	23	facilities	facility	NOUN
ajsts-2206	108	24	management	management	NOUN
ajsts-2206	108	25	.	.	PUNCT
ajsts-2206	109	1	figure	figure	NOUN
ajsts-2206	109	2	1	1	NUM
ajsts-2206	109	3	:	:	PUNCT
ajsts-2206	109	4	conceptual	conceptual	ADJ
ajsts-2206	109	5	framework	framework	NOUN
ajsts-2206	109	6	source	source	NOUN
ajsts-2206	109	7	:	:	PUNCT
ajsts-2206	109	8	author	author	NOUN
ajsts-2206	109	9	methodology	methodology	PROPN
ajsts-2206	109	10	research	research	NOUN
ajsts-2206	109	11	design	design	VERB
ajsts-2206	109	12	a	a	DET
ajsts-2206	109	13	mixed	mix	VERB
ajsts-2206	109	14	-	-	PUNCT
ajsts-2206	109	15	method	method	NOUN
ajsts-2206	109	16	approach	approach	NOUN
ajsts-2206	109	17	comprising	comprise	VERB
ajsts-2206	109	18	quantitative	quantitative	ADJ
ajsts-2206	109	19	data	datum	NOUN
ajsts-2206	109	20	collection	collection	NOUN
ajsts-2206	109	21	through	through	ADP
ajsts-2206	109	22	surveys	survey	NOUN
ajsts-2206	109	23	and	and	CCONJ
ajsts-2206	109	24	qualitative	qualitative	ADJ
ajsts-2206	109	25	interviews	interview	NOUN
ajsts-2206	109	26	was	be	AUX
ajsts-2206	109	27	employed	employ	VERB
ajsts-2206	109	28	in	in	ADP
ajsts-2206	109	29	the	the	DET
ajsts-2206	109	30	current	current	ADJ
ajsts-2206	109	31	research	research	NOUN
ajsts-2206	109	32	.	.	PUNCT
ajsts-2206	110	1	a	a	DET
ajsts-2206	110	2	pragmatic	pragmatic	ADJ
ajsts-2206	110	3	philosophical	philosophical	ADJ
ajsts-2206	110	4	approach	approach	NOUN
ajsts-2206	110	5	was	be	AUX
ajsts-2206	110	6	opted	opt	VERB
ajsts-2206	110	7	to	to	PART
ajsts-2206	110	8	support	support	VERB
ajsts-2206	110	9	the	the	DET
ajsts-2206	110	10	subjective	subjective	ADJ
ajsts-2206	110	11	findings	finding	NOUN
ajsts-2206	110	12	with	with	ADP
ajsts-2206	110	13	objective	objective	ADJ
ajsts-2206	110	14	conclusions	conclusion	NOUN
ajsts-2206	110	15	gathering	gather	VERB
ajsts-2206	110	16	both	both	PRON
ajsts-2206	110	17	qualitative	qualitative	ADJ
ajsts-2206	110	18	and	and	CCONJ
ajsts-2206	110	19	quantitative	quantitative	ADJ
ajsts-2206	110	20	data	datum	NOUN
ajsts-2206	110	21	.	.	PUNCT
ajsts-2206	111	1	the	the	DET
ajsts-2206	111	2	purpose	purpose	NOUN
ajsts-2206	111	3	of	of	ADP
ajsts-2206	111	4	the	the	DET
ajsts-2206	111	5	research	research	NOUN
ajsts-2206	111	6	was	be	AUX
ajsts-2206	111	7	to	to	PART
ajsts-2206	111	8	examine	examine	VERB
ajsts-2206	111	9	the	the	DET
ajsts-2206	111	10	perceptions	perception	NOUN
ajsts-2206	111	11	of	of	ADP
ajsts-2206	111	12	facility	facility	NOUN
ajsts-2206	111	13	service	service	NOUN
ajsts-2206	111	14	providers	provider	NOUN
ajsts-2206	111	15	who	who	PRON
ajsts-2206	111	16	have	have	AUX
ajsts-2206	111	17	implemented	implement	VERB
ajsts-2206	111	18	chatbots	chatbot	NOUN
ajsts-2206	111	19	to	to	PART
ajsts-2206	111	20	explore	explore	VERB
ajsts-2206	111	21	their	their	PRON
ajsts-2206	111	22	significance	significance	NOUN
ajsts-2206	111	23	in	in	ADP
ajsts-2206	111	24	customer	customer	NOUN
ajsts-2206	111	25	service	service	NOUN
ajsts-2206	111	26	delivery	delivery	NOUN
ajsts-2206	111	27	and	and	CCONJ
ajsts-2206	111	28	response	response	NOUN
ajsts-2206	111	29	time	time	NOUN
ajsts-2206	111	30	in	in	ADP
ajsts-2206	111	31	facilities	facility	NOUN
ajsts-2206	111	32	management	management	NOUN
ajsts-2206	111	33	.	.	PUNCT
ajsts-2206	112	1	using	use	VERB
ajsts-2206	112	2	mixed	mixed	ADJ
ajsts-2206	112	3	methods	method	NOUN
ajsts-2206	112	4	,	,	PUNCT
ajsts-2206	112	5	the	the	DET
ajsts-2206	112	6	research	research	NOUN
ajsts-2206	112	7	offers	offer	VERB
ajsts-2206	112	8	empirical	empirical	ADJ
ajsts-2206	112	9	and	and	CCONJ
ajsts-2206	112	10	theoretical	theoretical	ADJ
ajsts-2206	112	11	insights	insight	NOUN
ajsts-2206	112	12	into	into	ADP
ajsts-2206	112	13	the	the	DET
ajsts-2206	112	14	practical	practical	ADJ
ajsts-2206	112	15	implementation	implementation	NOUN
ajsts-2206	112	16	of	of	ADP
ajsts-2206	112	17	chatbots	chatbot	NOUN
ajsts-2206	112	18	in	in	ADP
ajsts-2206	112	19	this	this	DET
ajsts-2206	112	20	industry	industry	NOUN
ajsts-2206	112	21	and	and	CCONJ
ajsts-2206	112	22	gauges	gauge	VERB
ajsts-2206	112	23	their	their	PRON
ajsts-2206	112	24	effectiveness	effectiveness	NOUN
ajsts-2206	112	25	.	.	PUNCT
ajsts-2206	113	1	data	datum	NOUN
ajsts-2206	113	2	collection	collection	NOUN
ajsts-2206	113	3	the	the	DET
ajsts-2206	113	4	researcher	researcher	NOUN
ajsts-2206	113	5	gathered	gather	VERB
ajsts-2206	113	6	qualitative	qualitative	ADJ
ajsts-2206	113	7	and	and	CCONJ
ajsts-2206	113	8	quantitative	quantitative	ADJ
ajsts-2206	113	9	data	datum	NOUN
ajsts-2206	113	10	,	,	PUNCT
ajsts-2206	113	11	both	both	CCONJ
ajsts-2206	113	12	through	through	ADP
ajsts-2206	113	13	primary	primary	ADJ
ajsts-2206	113	14	sources	source	NOUN
ajsts-2206	113	15	.	.	PUNCT
ajsts-2206	114	1	the	the	DET
ajsts-2206	114	2	quantitative	quantitative	ADJ
ajsts-2206	114	3	data	datum	NOUN
ajsts-2206	114	4	was	be	AUX
ajsts-2206	114	5	collected	collect	VERB
ajsts-2206	114	6	by	by	ADP
ajsts-2206	114	7	distributing	distribute	VERB
ajsts-2206	114	8	a	a	DET
ajsts-2206	114	9	close	close	ADV
ajsts-2206	114	10	-	-	PUNCT
ajsts-2206	114	11	ended	end	VERB
ajsts-2206	114	12	survey	survey	NOUN
ajsts-2206	114	13	questionnaire	questionnaire	NOUN
ajsts-2206	114	14	among	among	ADP
ajsts-2206	114	15	the	the	DET
ajsts-2206	114	16	target	target	NOUN
ajsts-2206	114	17	population	population	NOUN
ajsts-2206	114	18	.	.	PUNCT
ajsts-2206	115	1	the	the	DET
ajsts-2206	115	2	items	item	NOUN
ajsts-2206	115	3	of	of	ADP
ajsts-2206	115	4	the	the	DET
ajsts-2206	115	5	questionnaire	questionnaire	NOUN
ajsts-2206	115	6	were	be	AUX
ajsts-2206	115	7	adapted	adapt	VERB
ajsts-2206	115	8	from	from	ADP
ajsts-2206	115	9	the	the	DET
ajsts-2206	115	10	theorisation	theorisation	NOUN
ajsts-2206	115	11	of	of	ADP
ajsts-2206	115	12	constructs	construct	NOUN
ajsts-2206	115	13	using	use	VERB
ajsts-2206	115	14	tam	tam	NOUN
ajsts-2206	115	15	and	and	CCONJ
ajsts-2206	115	16	srt	srt	NOUN
ajsts-2206	115	17	and	and	CCONJ
ajsts-2206	115	18	relevant	relevant	ADJ
ajsts-2206	115	19	existing	exist	VERB
ajsts-2206	115	20	literature	literature	NOUN
ajsts-2206	115	21	.	.	PUNCT
ajsts-2206	116	1	perceived	perceive	VERB
ajsts-2206	116	2	usefulness	usefulness	NOUN
ajsts-2206	116	3	,	,	PUNCT
ajsts-2206	116	4	perceived	perceive	VERB
ajsts-2206	116	5	ease	ease	NOUN
ajsts-2206	116	6	-	-	PUNCT
ajsts-2206	116	7	of	of	ADP
ajsts-2206	116	8	-	-	PUNCT
ajsts-2206	116	9	use	use	NOUN
ajsts-2206	116	10	,	,	PUNCT
ajsts-2206	116	11	behavioural	behavioural	ADJ
ajsts-2206	116	12	intention	intention	NOUN
ajsts-2206	116	13	to	to	PART
ajsts-2206	116	14	use	use	VERB
ajsts-2206	116	15	,	,	PUNCT
ajsts-2206	116	16	responsiveness	responsiveness	NOUN
ajsts-2206	116	17	and	and	CCONJ
ajsts-2206	116	18	user	user	NOUN
ajsts-2206	116	19	satisfaction	satisfaction	NOUN
ajsts-2206	116	20	were	be	AUX
ajsts-2206	116	21	the	the	DET
ajsts-2206	116	22	selected	select	VERB
ajsts-2206	116	23	five	five	NUM
ajsts-2206	116	24	constructs	construct	NOUN
ajsts-2206	116	25	with	with	ADP
ajsts-2206	116	26	three	three	NUM
ajsts-2206	116	27	items	item	NOUN
ajsts-2206	116	28	each	each	PRON
ajsts-2206	116	29	.	.	PUNCT
ajsts-2206	117	1	each	each	DET
ajsts-2206	117	2	item	item	NOUN
ajsts-2206	117	3	was	be	AUX
ajsts-2206	117	4	examined	examine	VERB
ajsts-2206	117	5	based	base	VERB
ajsts-2206	117	6	on	on	ADP
ajsts-2206	117	7	a	a	DET
ajsts-2206	117	8	fivepoint	fivepoint	NOUN
ajsts-2206	117	9	likert	likert	NOUN
ajsts-2206	117	10	scale	scale	NOUN
ajsts-2206	117	11	ranging	range	VERB
ajsts-2206	117	12	from	from	ADP
ajsts-2206	117	13	0	0	NUM
ajsts-2206	117	14	to	to	ADP
ajsts-2206	117	15	4	4	NUM
ajsts-2206	117	16	,	,	PUNCT
ajsts-2206	117	17	in	in	ADP
ajsts-2206	117	18	which	which	PRON
ajsts-2206	117	19	0	0	NUM
ajsts-2206	117	20	refers	refer	VERB
ajsts-2206	117	21	to	to	PART
ajsts-2206	117	22	strongly	strongly	ADV
ajsts-2206	117	23	agree	agree	VERB
ajsts-2206	117	24	,	,	PUNCT
ajsts-2206	117	25	whereas	whereas	SCONJ
ajsts-2206	117	26	4	4	NUM
ajsts-2206	117	27	refers	refer	VERB
ajsts-2206	117	28	to	to	PART
ajsts-2206	117	29	strongly	strongly	ADV
ajsts-2206	117	30	disagree	disagree	VERB
ajsts-2206	117	31	.	.	PUNCT
ajsts-2206	118	1	the	the	DET
ajsts-2206	118	2	interview	interview	NOUN
ajsts-2206	118	3	questions	question	NOUN
ajsts-2206	118	4	were	be	AUX
ajsts-2206	118	5	centred	centre	VERB
ajsts-2206	118	6	on	on	ADP
ajsts-2206	118	7	specific	specific	ADJ
ajsts-2206	118	8	research	research	NOUN
ajsts-2206	118	9	objectives	objective	NOUN
ajsts-2206	118	10	to	to	PART
ajsts-2206	118	11	identify	identify	VERB
ajsts-2206	118	12	the	the	DET
ajsts-2206	118	13	key	key	ADJ
ajsts-2206	118	14	benefits	benefit	NOUN
ajsts-2206	118	15	and	and	CCONJ
ajsts-2206	118	16	challenges	challenge	NOUN
ajsts-2206	118	17	of	of	ADP
ajsts-2206	118	18	using	use	VERB
ajsts-2206	118	19	ai	ai	ADJ
ajsts-2206	118	20	-	-	PUNCT
ajsts-2206	118	21	enhanced	enhance	VERB
ajsts-2206	118	22	chatbots	chatbot	NOUN
ajsts-2206	118	23	optimising	optimise	VERB
ajsts-2206	118	24	service	service	NOUN
ajsts-2206	118	25	delivery	delivery	NOUN
ajsts-2206	118	26	and	and	CCONJ
ajsts-2206	118	27	response	response	NOUN
ajsts-2206	118	28	time	time	NOUN
ajsts-2206	118	29	in	in	ADP
ajsts-2206	118	30	facilities	facility	NOUN
ajsts-2206	118	31	management	management	NOUN
ajsts-2206	118	32	.	.	PUNCT
ajsts-2206	119	1	however	however	ADV
ajsts-2206	119	2	,	,	PUNCT
ajsts-2206	119	3	the	the	DET
ajsts-2206	119	4	survey	survey	NOUN
ajsts-2206	119	5	and	and	CCONJ
ajsts-2206	119	6	interview	interview	NOUN
ajsts-2206	119	7	questions	question	NOUN
ajsts-2206	119	8	were	be	AUX
ajsts-2206	119	9	both	both	PRON
ajsts-2206	119	10	modified	modify	VERB
ajsts-2206	119	11	to	to	PART
ajsts-2206	119	12	fit	fit	VERB
ajsts-2206	119	13	the	the	DET
ajsts-2206	119	14	current	current	ADJ
ajsts-2206	119	15	and	and	CCONJ
ajsts-2206	119	16	recent	recent	ADJ
ajsts-2206	119	17	research	research	NOUN
ajsts-2206	119	18	,	,	PUNCT
ajsts-2206	119	19	following	follow	VERB
ajsts-2206	119	20	the	the	DET
ajsts-2206	119	21	instructions	instruction	NOUN
ajsts-2206	119	22	of	of	ADP
ajsts-2206	119	23	some	some	DET
ajsts-2206	119	24	experts	expert	NOUN
ajsts-2206	119	25	in	in	ADP
ajsts-2206	119	26	facility	facility	NOUN
ajsts-2206	119	27	management	management	NOUN
ajsts-2206	119	28	to	to	PART
ajsts-2206	119	29	ensure	ensure	VERB
ajsts-2206	119	30	comprehensiveness	comprehensiveness	NOUN
ajsts-2206	119	31	,	,	PUNCT
ajsts-2206	119	32	consistency	consistency	NOUN
ajsts-2206	119	33	and	and	CCONJ
ajsts-2206	119	34	readability	readability	NOUN
ajsts-2206	119	35	.	.	PUNCT
ajsts-2206	120	1	also	also	ADV
ajsts-2206	120	2	,	,	PUNCT
ajsts-2206	120	3	convergent	convergent	ADJ
ajsts-2206	120	4	validity	validity	NOUN
ajsts-2206	120	5	(	(	PUNCT
ajsts-2206	120	6	ave	ave	NOUN
ajsts-2206	120	7	)	)	PUNCT
ajsts-2206	120	8	and	and	CCONJ
ajsts-2206	120	9	reliability	reliability	NOUN
ajsts-2206	120	10	of	of	ADP
ajsts-2206	120	11	items	item	NOUN
ajsts-2206	120	12	were	be	AUX
ajsts-2206	120	13	tested	test	VERB
ajsts-2206	120	14	.	.	PUNCT
ajsts-2206	121	1	sampling	sample	VERB
ajsts-2206	121	2	the	the	DET
ajsts-2206	121	3	targeted	target	VERB
ajsts-2206	121	4	population	population	NOUN
ajsts-2206	121	5	of	of	ADP
ajsts-2206	121	6	the	the	DET
ajsts-2206	121	7	current	current	ADJ
ajsts-2206	121	8	research	research	NOUN
ajsts-2206	121	9	was	be	AUX
ajsts-2206	121	10	pa	pa	PROPN
ajsts-2206	121	11	ge	ge	PROPN
ajsts-2206	121	12	47	47	NUM
ajsts-2206	121	13	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	121	14	am	be	AUX
ajsts-2206	121	15	.	.	PUNCT
ajsts-2206	122	1	j.	j.	PROPN
ajsts-2206	122	2	smart	smart	PROPN
ajsts-2206	122	3	.	.	PUNCT
ajsts-2206	123	1	technol	technol	PROPN
ajsts-2206	123	2	.	.	PUNCT
ajsts-2206	123	3	solutions	solution	NOUN
ajsts-2206	123	4	2(2	2(2	NUM
ajsts-2206	123	5	)	)	PUNCT
ajsts-2206	123	6	43	43	NUM
ajsts-2206	123	7	-	-	SYM
ajsts-2206	123	8	54	54	NUM
ajsts-2206	123	9	,	,	PUNCT
ajsts-2206	123	10	2023	2023	NUM
ajsts-2206	123	11	the	the	DET
ajsts-2206	123	12	personnel	personnel	NOUN
ajsts-2206	123	13	working	work	VERB
ajsts-2206	123	14	in	in	ADP
ajsts-2206	123	15	facilities	facility	NOUN
ajsts-2206	123	16	management	management	NOUN
ajsts-2206	123	17	.	.	PUNCT
ajsts-2206	124	1	the	the	DET
ajsts-2206	124	2	targeted	target	VERB
ajsts-2206	124	3	population	population	NOUN
ajsts-2206	124	4	was	be	AUX
ajsts-2206	124	5	approached	approach	VERB
ajsts-2206	124	6	to	to	PART
ajsts-2206	124	7	fill	fill	VERB
ajsts-2206	124	8	out	out	ADP
ajsts-2206	124	9	survey	survey	NOUN
ajsts-2206	124	10	questionnaires	questionnaire	NOUN
ajsts-2206	124	11	through	through	ADP
ajsts-2206	124	12	linkedin	linkedin	NOUN
ajsts-2206	124	13	and	and	CCONJ
ajsts-2206	124	14	other	other	ADJ
ajsts-2206	124	15	social	social	ADJ
ajsts-2206	124	16	media	medium	NOUN
ajsts-2206	124	17	platforms	platform	NOUN
ajsts-2206	124	18	.	.	PUNCT
ajsts-2206	125	1	therefore	therefore	ADV
ajsts-2206	125	2	,	,	PUNCT
ajsts-2206	125	3	these	these	DET
ajsts-2206	125	4	respondents	respondent	NOUN
ajsts-2206	125	5	were	be	AUX
ajsts-2206	125	6	sampled	sample	VERB
ajsts-2206	125	7	through	through	ADP
ajsts-2206	125	8	a	a	DET
ajsts-2206	125	9	random	random	ADJ
ajsts-2206	125	10	sampling	sampling	NOUN
ajsts-2206	125	11	approach	approach	NOUN
ajsts-2206	125	12	,	,	PUNCT
ajsts-2206	125	13	and	and	CCONJ
ajsts-2206	125	14	270	270	NUM
ajsts-2206	125	15	respondents	respondent	NOUN
ajsts-2206	125	16	who	who	PRON
ajsts-2206	125	17	finished	finish	VERB
ajsts-2206	125	18	the	the	DET
ajsts-2206	125	19	complete	complete	ADJ
ajsts-2206	125	20	survey	survey	NOUN
ajsts-2206	125	21	have	have	VERB
ajsts-2206	125	22	experience	experience	NOUN
ajsts-2206	125	23	working	work	VERB
ajsts-2206	125	24	with	with	ADP
ajsts-2206	125	25	ai	ai	ADV
ajsts-2206	125	26	-	-	PUNCT
ajsts-2206	125	27	enhanced	enhance	VERB
ajsts-2206	125	28	chatbots	chatbot	NOUN
ajsts-2206	125	29	for	for	ADP
ajsts-2206	125	30	improved	improved	ADJ
ajsts-2206	125	31	service	service	NOUN
ajsts-2206	125	32	delivery	delivery	NOUN
ajsts-2206	125	33	and	and	CCONJ
ajsts-2206	125	34	response	response	NOUN
ajsts-2206	125	35	time	time	NOUN
ajsts-2206	125	36	in	in	ADP
ajsts-2206	125	37	facilities	facility	NOUN
ajsts-2206	125	38	management	management	NOUN
ajsts-2206	125	39	.	.	PUNCT
ajsts-2206	126	1	furthermore	furthermore	ADV
ajsts-2206	126	2	,	,	PUNCT
ajsts-2206	126	3	9	9	NUM
ajsts-2206	126	4	respondents	respondent	NOUN
ajsts-2206	126	5	for	for	ADP
ajsts-2206	126	6	interviews	interview	NOUN
ajsts-2206	126	7	were	be	AUX
ajsts-2206	126	8	sampled	sample	VERB
ajsts-2206	126	9	using	use	VERB
ajsts-2206	126	10	purposive	purposive	NOUN
ajsts-2206	126	11	sampling	sampling	NOUN
ajsts-2206	126	12	as	as	SCONJ
ajsts-2206	126	13	they	they	PRON
ajsts-2206	126	14	were	be	AUX
ajsts-2206	126	15	the	the	DET
ajsts-2206	126	16	experts	expert	NOUN
ajsts-2206	126	17	in	in	ADP
ajsts-2206	126	18	their	their	PRON
ajsts-2206	126	19	field	field	NOUN
ajsts-2206	126	20	.	.	PUNCT
ajsts-2206	127	1	interview	interview	NOUN
ajsts-2206	127	2	respondents	respondent	NOUN
ajsts-2206	127	3	were	be	AUX
ajsts-2206	127	4	the	the	DET
ajsts-2206	127	5	facility	facility	NOUN
ajsts-2206	127	6	managers	manager	NOUN
ajsts-2206	127	7	and	and	CCONJ
ajsts-2206	127	8	facility	facility	NOUN
ajsts-2206	127	9	service	service	NOUN
ajsts-2206	127	10	providers	provider	NOUN
ajsts-2206	127	11	who	who	PRON
ajsts-2206	127	12	have	have	AUX
ajsts-2206	127	13	implemented	implement	VERB
ajsts-2206	127	14	chatbots	chatbot	NOUN
ajsts-2206	127	15	within	within	ADP
ajsts-2206	127	16	the	the	DET
ajsts-2206	127	17	middle	middle	PROPN
ajsts-2206	127	18	east	east	PROPN
ajsts-2206	127	19	.	.	PUNCT
ajsts-2206	128	1	for	for	ADP
ajsts-2206	128	2	both	both	DET
ajsts-2206	128	3	interviews	interview	NOUN
ajsts-2206	128	4	and	and	CCONJ
ajsts-2206	128	5	surveys	survey	NOUN
ajsts-2206	128	6	,	,	PUNCT
ajsts-2206	128	7	equal	equal	ADJ
ajsts-2206	128	8	respondents	respondent	NOUN
ajsts-2206	128	9	,	,	PUNCT
ajsts-2206	128	10	i.e.	i.e.	X
ajsts-2206	128	11	,	,	PUNCT
ajsts-2206	128	12	(	(	PUNCT
ajsts-2206	128	13	90	90	NUM
ajsts-2206	128	14	each	each	PRON
ajsts-2206	128	15	for	for	ADP
ajsts-2206	128	16	surveys	survey	NOUN
ajsts-2206	128	17	and	and	CCONJ
ajsts-2206	128	18	3	3	NUM
ajsts-2206	128	19	each	each	DET
ajsts-2206	128	20	for	for	ADP
ajsts-2206	128	21	interviews	interview	NOUN
ajsts-2206	128	22	)	)	PUNCT
ajsts-2206	128	23	were	be	AUX
ajsts-2206	128	24	approached	approach	VERB
ajsts-2206	128	25	from	from	ADP
ajsts-2206	128	26	uae	uae	PROPN
ajsts-2206	128	27	,	,	PUNCT
ajsts-2206	128	28	qatar	qatar	PROPN
ajsts-2206	128	29	,	,	PUNCT
ajsts-2206	128	30	and	and	CCONJ
ajsts-2206	128	31	saudi	saudi	PROPN
ajsts-2206	128	32	arabia	arabia	PROPN
ajsts-2206	128	33	,	,	PUNCT
ajsts-2206	128	34	as	as	SCONJ
ajsts-2206	128	35	these	these	PRON
ajsts-2206	128	36	could	could	AUX
ajsts-2206	128	37	be	be	AUX
ajsts-2206	128	38	approached	approach	VERB
ajsts-2206	128	39	easily	easily	ADV
ajsts-2206	128	40	by	by	ADP
ajsts-2206	128	41	bearing	bear	VERB
ajsts-2206	128	42	limited	limited	ADJ
ajsts-2206	128	43	costs	cost	NOUN
ajsts-2206	128	44	.	.	PUNCT
ajsts-2206	129	1	analysing	analyse	VERB
ajsts-2206	129	2	sample	sample	NOUN
ajsts-2206	129	3	’s	’s	PART
ajsts-2206	129	4	profile	profile	NOUN
ajsts-2206	129	5	figures	figure	NOUN
ajsts-2206	129	6	2,3,4	2,3,4	NUM
ajsts-2206	129	7	and	and	CCONJ
ajsts-2206	129	8	5	5	NUM
ajsts-2206	129	9	below	below	ADP
ajsts-2206	129	10	depict	depict	NOUN
ajsts-2206	129	11	the	the	DET
ajsts-2206	129	12	demographics	demographic	NOUN
ajsts-2206	129	13	of	of	ADP
ajsts-2206	129	14	the	the	DET
ajsts-2206	129	15	targeted	target	VERB
ajsts-2206	129	16	respondents	respondent	NOUN
ajsts-2206	129	17	.	.	PUNCT
ajsts-2206	130	1	the	the	DET
ajsts-2206	130	2	majority	majority	NOUN
ajsts-2206	130	3	of	of	ADP
ajsts-2206	130	4	the	the	DET
ajsts-2206	130	5	respondents	respondent	NOUN
ajsts-2206	130	6	were	be	AUX
ajsts-2206	130	7	aged	age	VERB
ajsts-2206	130	8	between	between	ADP
ajsts-2206	130	9	30	30	NUM
ajsts-2206	130	10	and	and	CCONJ
ajsts-2206	130	11	39	39	NUM
ajsts-2206	130	12	years	year	NOUN
ajsts-2206	130	13	,	,	PUNCT
ajsts-2206	130	14	i.e.	i.e.	X
ajsts-2206	130	15	,	,	PUNCT
ajsts-2206	130	16	69.3	69.3	NUM
ajsts-2206	130	17	%	%	NOUN
ajsts-2206	130	18	,	,	PUNCT
ajsts-2206	130	19	whereas	whereas	SCONJ
ajsts-2206	130	20	37	37	NUM
ajsts-2206	130	21	,	,	PUNCT
ajsts-2206	130	22	i.e.	i.e.	X
ajsts-2206	130	23	,	,	PUNCT
ajsts-2206	130	24	13.7	13.7	NUM
ajsts-2206	130	25	%	%	NOUN
ajsts-2206	130	26	respondents	respondent	NOUN
ajsts-2206	130	27	were	be	AUX
ajsts-2206	130	28	aged	age	VERB
ajsts-2206	130	29	between	between	ADP
ajsts-2206	130	30	20	20	NUM
ajsts-2206	130	31	and	and	CCONJ
ajsts-2206	130	32	29	29	NUM
ajsts-2206	130	33	,	,	PUNCT
ajsts-2206	130	34	26	26	NUM
ajsts-2206	130	35	,	,	PUNCT
ajsts-2206	130	36	i.e.	i.e.	X
ajsts-2206	130	37	,	,	PUNCT
ajsts-2206	130	38	9.6	9.6	NUM
ajsts-2206	130	39	%	%	NOUN
ajsts-2206	130	40	were	be	AUX
ajsts-2206	130	41	within	within	ADP
ajsts-2206	130	42	the	the	DET
ajsts-2206	130	43	age	age	NOUN
ajsts-2206	130	44	group	group	NOUN
ajsts-2206	130	45	of	of	ADP
ajsts-2206	130	46	40	40	NUM
ajsts-2206	130	47	-	-	SYM
ajsts-2206	130	48	49	49	NUM
ajsts-2206	130	49	years	year	NOUN
ajsts-2206	130	50	and	and	CCONJ
ajsts-2206	130	51	only	only	ADV
ajsts-2206	130	52	20	20	NUM
ajsts-2206	130	53	,	,	PUNCT
ajsts-2206	130	54	i.e.	i.e.	X
ajsts-2206	130	55	,	,	PUNCT
ajsts-2206	130	56	7.4	7.4	NUM
ajsts-2206	130	57	%	%	NOUN
ajsts-2206	130	58	respondents	respondent	NOUN
ajsts-2206	130	59	were	be	AUX
ajsts-2206	130	60	aged	age	VERB
ajsts-2206	130	61	50	50	NUM
ajsts-2206	130	62	years	year	NOUN
ajsts-2206	130	63	and	and	CCONJ
ajsts-2206	130	64	above	above	ADV
ajsts-2206	130	65	as	as	SCONJ
ajsts-2206	130	66	shown	show	VERB
ajsts-2206	130	67	in	in	ADP
ajsts-2206	130	68	figure	figure	NOUN
ajsts-2206	130	69	2	2	NUM
ajsts-2206	130	70	.	.	PUNCT
ajsts-2206	130	71	figure	figure	NOUN
ajsts-2206	130	72	3	3	NUM
ajsts-2206	130	73	shows	show	VERB
ajsts-2206	130	74	the	the	DET
ajsts-2206	130	75	gender	gender	NOUN
ajsts-2206	130	76	demographics	demographic	NOUN
ajsts-2206	130	77	,	,	PUNCT
ajsts-2206	130	78	such	such	ADJ
ajsts-2206	130	79	that	that	SCONJ
ajsts-2206	130	80	158	158	NUM
ajsts-2206	130	81	(	(	PUNCT
ajsts-2206	130	82	58.5	58.5	NUM
ajsts-2206	130	83	%	%	NOUN
ajsts-2206	130	84	)	)	PUNCT
ajsts-2206	130	85	were	be	AUX
ajsts-2206	130	86	male	male	ADJ
ajsts-2206	130	87	,	,	PUNCT
ajsts-2206	130	88	whereas	whereas	SCONJ
ajsts-2206	130	89	102	102	NUM
ajsts-2206	130	90	(	(	PUNCT
ajsts-2206	130	91	37.8	37.8	NUM
ajsts-2206	130	92	%	%	NOUN
ajsts-2206	130	93	)	)	PUNCT
ajsts-2206	130	94	were	be	AUX
ajsts-2206	130	95	females	female	NOUN
ajsts-2206	130	96	who	who	PRON
ajsts-2206	130	97	participated	participate	VERB
ajsts-2206	130	98	in	in	ADP
ajsts-2206	130	99	this	this	DET
ajsts-2206	130	100	research	research	NOUN
ajsts-2206	130	101	.	.	PUNCT
ajsts-2206	131	1	10	10	NUM
ajsts-2206	131	2	(	(	PUNCT
ajsts-2206	131	3	3.7	3.7	NUM
ajsts-2206	131	4	%	%	NOUN
ajsts-2206	131	5	)	)	PUNCT
ajsts-2206	131	6	respondents	respondent	NOUN
ajsts-2206	131	7	preferred	prefer	VERB
ajsts-2206	131	8	not	not	PART
ajsts-2206	131	9	to	to	PART
ajsts-2206	131	10	mention	mention	VERB
ajsts-2206	131	11	their	their	PRON
ajsts-2206	131	12	gender	gender	NOUN
ajsts-2206	131	13	.	.	PUNCT
ajsts-2206	132	1	figure	figure	NOUN
ajsts-2206	132	2	4	4	NUM
ajsts-2206	132	3	below	below	ADV
ajsts-2206	132	4	depicts	depict	VERB
ajsts-2206	132	5	the	the	DET
ajsts-2206	132	6	designation	designation	NOUN
ajsts-2206	132	7	of	of	ADP
ajsts-2206	132	8	respondents	respondent	NOUN
ajsts-2206	132	9	.	.	PUNCT
ajsts-2206	133	1	it	it	PRON
ajsts-2206	133	2	shows	show	VERB
ajsts-2206	133	3	that	that	SCONJ
ajsts-2206	133	4	106	106	NUM
ajsts-2206	133	5	(	(	PUNCT
ajsts-2206	133	6	39.3	39.3	NUM
ajsts-2206	133	7	%	%	NOUN
ajsts-2206	133	8	)	)	PUNCT
ajsts-2206	133	9	of	of	ADP
ajsts-2206	133	10	respondents	respondent	NOUN
ajsts-2206	133	11	were	be	AUX
ajsts-2206	133	12	facility	facility	NOUN
ajsts-2206	133	13	service	service	NOUN
ajsts-2206	133	14	providers	provider	NOUN
ajsts-2206	133	15	,	,	PUNCT
ajsts-2206	133	16	followed	follow	VERB
ajsts-2206	133	17	by	by	ADP
ajsts-2206	133	18	95	95	NUM
ajsts-2206	133	19	(	(	PUNCT
ajsts-2206	133	20	35.2	35.2	NUM
ajsts-2206	133	21	%	%	NOUN
ajsts-2206	133	22	)	)	PUNCT
ajsts-2206	133	23	by	by	ADP
ajsts-2206	133	24	facility	facility	NOUN
ajsts-2206	133	25	managers	manager	NOUN
ajsts-2206	133	26	.	.	PUNCT
ajsts-2206	134	1	53	53	NUM
ajsts-2206	134	2	(	(	PUNCT
ajsts-2206	134	3	19.6	19.6	NUM
ajsts-2206	134	4	%	%	NOUN
ajsts-2206	134	5	)	)	PUNCT
ajsts-2206	134	6	were	be	AUX
ajsts-2206	134	7	end	end	NOUN
ajsts-2206	134	8	users	user	NOUN
ajsts-2206	134	9	,	,	PUNCT
ajsts-2206	134	10	and	and	CCONJ
ajsts-2206	134	11	9	9	NUM
ajsts-2206	134	12	(	(	PUNCT
ajsts-2206	134	13	2.6	2.6	NUM
ajsts-2206	134	14	%	%	NOUN
ajsts-2206	134	15	)	)	PUNCT
ajsts-2206	134	16	figure	figure	NOUN
ajsts-2206	134	17	2	2	NUM
ajsts-2206	134	18	:	:	PUNCT
ajsts-2206	134	19	age	age	NOUN
ajsts-2206	134	20	demographics	demographic	NOUN
ajsts-2206	134	21	source	source	NOUN
ajsts-2206	134	22	:	:	PUNCT
ajsts-2206	134	23	author	author	NOUN
ajsts-2206	134	24	figure	figure	NOUN
ajsts-2206	134	25	3	3	NUM
ajsts-2206	134	26	:	:	PUNCT
ajsts-2206	134	27	gender	gender	PROPN
ajsts-2206	134	28	demographics	demographic	NOUN
ajsts-2206	134	29	source	source	NOUN
ajsts-2206	134	30	:	:	PUNCT
ajsts-2206	134	31	author	author	NOUN
ajsts-2206	134	32	figure	figure	NOUN
ajsts-2206	134	33	4	4	NUM
ajsts-2206	134	34	:	:	PUNCT
ajsts-2206	134	35	job	job	NOUN
ajsts-2206	134	36	designation	designation	NOUN
ajsts-2206	134	37	of	of	ADP
ajsts-2206	134	38	respondents	respondent	NOUN
ajsts-2206	134	39	source	source	NOUN
ajsts-2206	134	40	:	:	PUNCT
ajsts-2206	134	41	author	author	NOUN
ajsts-2206	134	42	figure	figure	NOUN
ajsts-2206	134	43	5	5	NUM
ajsts-2206	134	44	:	:	PUNCT
ajsts-2206	134	45	job	job	NOUN
ajsts-2206	134	46	experience	experience	NOUN
ajsts-2206	134	47	of	of	ADP
ajsts-2206	134	48	respondents	respondent	NOUN
ajsts-2206	134	49	source	source	NOUN
ajsts-2206	134	50	:	:	PUNCT
ajsts-2206	134	51	author	author	NOUN
ajsts-2206	134	52	were	be	AUX
ajsts-2206	134	53	it	it	PRON
ajsts-2206	134	54	specialists	specialist	NOUN
ajsts-2206	134	55	.	.	PUNCT
ajsts-2206	135	1	the	the	DET
ajsts-2206	135	2	remaining	remain	VERB
ajsts-2206	135	3	7	7	NUM
ajsts-2206	135	4	(	(	PUNCT
ajsts-2206	135	5	3.3	3.3	NUM
ajsts-2206	135	6	%	%	NOUN
ajsts-2206	135	7	)	)	PUNCT
ajsts-2206	135	8	were	be	AUX
ajsts-2206	135	9	other	other	ADJ
ajsts-2206	135	10	respondents	respondent	NOUN
ajsts-2206	135	11	,	,	PUNCT
ajsts-2206	135	12	suggesting	suggest	VERB
ajsts-2206	135	13	that	that	SCONJ
ajsts-2206	135	14	these	these	DET
ajsts-2206	135	15	categories	category	NOUN
ajsts-2206	135	16	cover	cover	VERB
ajsts-2206	135	17	most	most	ADJ
ajsts-2206	135	18	respondents	respondent	NOUN
ajsts-2206	135	19	.	.	PUNCT
ajsts-2206	136	1	data	datum	NOUN
ajsts-2206	136	2	analysis	analysis	NOUN
ajsts-2206	136	3	spss	spss	PROPN
ajsts-2206	136	4	24.0	24.0	NUM
ajsts-2206	136	5	was	be	AUX
ajsts-2206	136	6	used	use	VERB
ajsts-2206	136	7	for	for	ADP
ajsts-2206	136	8	carrying	carry	VERB
ajsts-2206	136	9	out	out	ADP
ajsts-2206	136	10	numerical	numerical	ADJ
ajsts-2206	136	11	analysis	analysis	NOUN
ajsts-2206	136	12	.	.	PUNCT
ajsts-2206	137	1	using	use	VERB
ajsts-2206	137	2	this	this	DET
ajsts-2206	137	3	statistical	statistical	ADJ
ajsts-2206	137	4	tool	tool	NOUN
ajsts-2206	137	5	,	,	PUNCT
ajsts-2206	137	6	reliability	reliability	NOUN
ajsts-2206	137	7	and	and	CCONJ
ajsts-2206	137	8	convergent	convergent	NOUN
ajsts-2206	137	9	validity	validity	NOUN
ajsts-2206	137	10	were	be	AUX
ajsts-2206	137	11	tested	test	VERB
ajsts-2206	137	12	,	,	PUNCT
ajsts-2206	137	13	and	and	CCONJ
ajsts-2206	137	14	correlation	correlation	NOUN
ajsts-2206	137	15	,	,	PUNCT
ajsts-2206	137	16	regression	regression	NOUN
ajsts-2206	137	17	and	and	CCONJ
ajsts-2206	137	18	exploratory	exploratory	ADJ
ajsts-2206	137	19	factor	factor	NOUN
ajsts-2206	137	20	analysis	analysis	NOUN
ajsts-2206	137	21	were	be	AUX
ajsts-2206	137	22	performed	perform	VERB
ajsts-2206	137	23	to	to	PART
ajsts-2206	137	24	test	test	VERB
ajsts-2206	137	25	the	the	DET
ajsts-2206	137	26	association	association	NOUN
ajsts-2206	137	27	of	of	ADP
ajsts-2206	137	28	independent	independent	ADJ
ajsts-2206	137	29	and	and	CCONJ
ajsts-2206	137	30	dependent	dependent	ADJ
ajsts-2206	137	31	variables	variable	NOUN
ajsts-2206	137	32	of	of	ADP
ajsts-2206	137	33	the	the	DET
ajsts-2206	137	34	research	research	NOUN
ajsts-2206	137	35	.	.	PUNCT
ajsts-2206	138	1	besides	besides	SCONJ
ajsts-2206	138	2	,	,	PUNCT
ajsts-2206	138	3	thematic	thematic	ADJ
ajsts-2206	138	4	analysis	analysis	NOUN
ajsts-2206	138	5	was	be	AUX
ajsts-2206	138	6	conducted	conduct	VERB
ajsts-2206	138	7	to	to	PART
ajsts-2206	138	8	analyse	analyse	VERB
ajsts-2206	138	9	the	the	DET
ajsts-2206	138	10	interview	interview	NOUN
ajsts-2206	138	11	responses	response	NOUN
ajsts-2206	138	12	following	follow	VERB
ajsts-2206	138	13	the	the	DET
ajsts-2206	138	14	stages	stage	NOUN
ajsts-2206	138	15	of	of	ADP
ajsts-2206	138	16	coding	code	VERB
ajsts-2206	138	17	transcripts	transcript	NOUN
ajsts-2206	138	18	,	,	PUNCT
ajsts-2206	138	19	identifying	identify	VERB
ajsts-2206	138	20	keywords	keyword	NOUN
ajsts-2206	138	21	,	,	PUNCT
ajsts-2206	138	22	formulating	formulate	VERB
ajsts-2206	138	23	themes	theme	NOUN
ajsts-2206	138	24	and	and	CCONJ
ajsts-2206	138	25	analysing	analyse	VERB
ajsts-2206	138	26	them	they	PRON
ajsts-2206	138	27	.	.	PUNCT
ajsts-2206	139	1	results	result	VERB
ajsts-2206	139	2	quantitative	quantitative	ADJ
ajsts-2206	139	3	analysis	analysis	NOUN
ajsts-2206	139	4	this	this	DET
ajsts-2206	139	5	section	section	NOUN
ajsts-2206	139	6	of	of	ADP
ajsts-2206	139	7	the	the	DET
ajsts-2206	139	8	research	research	NOUN
ajsts-2206	139	9	contains	contain	VERB
ajsts-2206	139	10	results	result	NOUN
ajsts-2206	139	11	for	for	ADP
ajsts-2206	139	12	the	the	DET
ajsts-2206	139	13	survey	survey	NOUN
ajsts-2206	139	14	questionnaires	questionnaire	NOUN
ajsts-2206	139	15	examined	examine	VERB
ajsts-2206	139	16	using	use	VERB
ajsts-2206	139	17	spss	spss	PROPN
ajsts-2206	139	18	.	.	PUNCT
ajsts-2206	140	1	reliability	reliability	NOUN
ajsts-2206	140	2	analysis	analysis	NOUN
ajsts-2206	140	3	the	the	DET
ajsts-2206	140	4	reliability	reliability	NOUN
ajsts-2206	140	5	of	of	ADP
ajsts-2206	140	6	a	a	DET
ajsts-2206	140	7	scale	scale	NOUN
ajsts-2206	140	8	was	be	AUX
ajsts-2206	140	9	tested	test	VERB
ajsts-2206	140	10	in	in	ADP
ajsts-2206	140	11	this	this	DET
ajsts-2206	140	12	research	research	NOUN
ajsts-2206	140	13	to	to	PART
ajsts-2206	140	14	assess	assess	VERB
ajsts-2206	140	15	the	the	DET
ajsts-2206	140	16	internal	internal	ADJ
ajsts-2206	140	17	consistency	consistency	NOUN
ajsts-2206	140	18	of	of	ADP
ajsts-2206	140	19	the	the	DET
ajsts-2206	140	20	variables	variable	NOUN
ajsts-2206	140	21	.	.	PUNCT
ajsts-2206	141	1	in	in	ADP
ajsts-2206	141	2	reliability	reliability	NOUN
ajsts-2206	141	3	analysis	analysis	NOUN
ajsts-2206	141	4	,	,	PUNCT
ajsts-2206	141	5	the	the	DET
ajsts-2206	141	6	value	value	NOUN
ajsts-2206	141	7	of	of	ADP
ajsts-2206	141	8	cronbach	cronbach	PROPN
ajsts-2206	141	9	’s	’s	PART
ajsts-2206	141	10	alpha	alpha	NOUN
ajsts-2206	141	11	is	be	AUX
ajsts-2206	141	12	pa	pa	PROPN
ajsts-2206	141	13	ge	ge	PROPN
ajsts-2206	141	14	48	48	NUM
ajsts-2206	141	15	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	141	16	am	be	AUX
ajsts-2206	141	17	.	.	PUNCT
ajsts-2206	142	1	j.	j.	PROPN
ajsts-2206	142	2	smart	smart	PROPN
ajsts-2206	142	3	.	.	PUNCT
ajsts-2206	143	1	technol	technol	PROPN
ajsts-2206	143	2	.	.	PUNCT
ajsts-2206	143	3	solutions	solution	NOUN
ajsts-2206	143	4	2(2	2(2	NUM
ajsts-2206	143	5	)	)	PUNCT
ajsts-2206	143	6	43	43	NUM
ajsts-2206	143	7	-	-	SYM
ajsts-2206	143	8	54	54	NUM
ajsts-2206	143	9	,	,	PUNCT
ajsts-2206	143	10	2023	2023	NUM
ajsts-2206	143	11	obtained	obtain	VERB
ajsts-2206	143	12	,	,	PUNCT
ajsts-2206	143	13	and	and	CCONJ
ajsts-2206	143	14	values	value	NOUN
ajsts-2206	143	15	are	be	AUX
ajsts-2206	143	16	tested	test	VERB
ajsts-2206	143	17	to	to	PART
ajsts-2206	143	18	range	range	VERB
ajsts-2206	143	19	between	between	ADP
ajsts-2206	143	20	0	0	NUM
ajsts-2206	143	21	and	and	CCONJ
ajsts-2206	143	22	1	1	NUM
ajsts-2206	143	23	,	,	PUNCT
ajsts-2206	143	24	with	with	ADP
ajsts-2206	143	25	0.7	0.7	NUM
ajsts-2206	143	26	being	be	AUX
ajsts-2206	143	27	the	the	DET
ajsts-2206	143	28	lowest	low	ADJ
ajsts-2206	143	29	accepted	accept	VERB
ajsts-2206	143	30	value	value	NOUN
ajsts-2206	143	31	(	(	PUNCT
ajsts-2206	143	32	hajjar	hajjar	NOUN
ajsts-2206	143	33	,	,	PUNCT
ajsts-2206	143	34	2018	2018	NUM
ajsts-2206	143	35	)	)	PUNCT
ajsts-2206	143	36	.	.	PUNCT
ajsts-2206	144	1	as	as	SCONJ
ajsts-2206	144	2	shown	show	VERB
ajsts-2206	144	3	in	in	ADP
ajsts-2206	144	4	table	table	NOUN
ajsts-2206	144	5	1	1	NUM
ajsts-2206	144	6	below	below	ADV
ajsts-2206	144	7	,	,	PUNCT
ajsts-2206	144	8	the	the	DET
ajsts-2206	144	9	value	value	NOUN
ajsts-2206	144	10	of	of	ADP
ajsts-2206	144	11	cronbach	cronbach	NOUN
ajsts-2206	144	12	’s	’s	PART
ajsts-2206	144	13	alpha	alpha	NOUN
ajsts-2206	144	14	for	for	ADP
ajsts-2206	144	15	each	each	DET
ajsts-2206	144	16	construct	construct	NOUN
ajsts-2206	144	17	is	be	AUX
ajsts-2206	144	18	obtained	obtain	VERB
ajsts-2206	144	19	greater	great	ADJ
ajsts-2206	144	20	than	than	ADP
ajsts-2206	144	21	0.9	0.9	NUM
ajsts-2206	144	22	,	,	PUNCT
ajsts-2206	144	23	showing	show	VERB
ajsts-2206	144	24	high	high	ADJ
ajsts-2206	144	25	internal	internal	ADJ
ajsts-2206	144	26	consistency	consistency	NOUN
ajsts-2206	144	27	of	of	ADP
ajsts-2206	144	28	all	all	DET
ajsts-2206	144	29	the	the	DET
ajsts-2206	144	30	statements	statement	NOUN
ajsts-2206	144	31	,	,	PUNCT
ajsts-2206	144	32	showing	show	VERB
ajsts-2206	144	33	that	that	SCONJ
ajsts-2206	144	34	these	these	DET
ajsts-2206	144	35	constructs	construct	NOUN
ajsts-2206	144	36	are	be	AUX
ajsts-2206	144	37	measuring	measure	VERB
ajsts-2206	144	38	a	a	DET
ajsts-2206	144	39	similar	similar	ADJ
ajsts-2206	144	40	concept	concept	NOUN
ajsts-2206	144	41	underlying	underlie	VERB
ajsts-2206	144	42	ai	ai	NOUN
ajsts-2206	144	43	-	-	PUNCT
ajsts-2206	144	44	based	base	VERB
ajsts-2206	144	45	chatbots	chatbot	NOUN
ajsts-2206	144	46	in	in	ADP
ajsts-2206	144	47	facilities	facility	NOUN
ajsts-2206	144	48	management	management	NOUN
ajsts-2206	144	49	.	.	PUNCT
ajsts-2206	145	1	table	table	NOUN
ajsts-2206	145	2	1	1	NUM
ajsts-2206	145	3	:	:	PUNCT
ajsts-2206	145	4	cronbach	cronbach	VERB
ajsts-2206	145	5	’s	’s	PART
ajsts-2206	145	6	reliability	reliability	NOUN
ajsts-2206	145	7	test	test	NOUN
ajsts-2206	145	8	dimension	dimension	NOUN
ajsts-2206	145	9	name	name	NOUN
ajsts-2206	145	10	number	number	NOUN
ajsts-2206	145	11	of	of	ADP
ajsts-2206	145	12	statements	statement	NOUN
ajsts-2206	145	13	cronbach	cronbach	VERB
ajsts-2206	145	14	’s	’s	PART
ajsts-2206	145	15	alpha	alpha	NOUN
ajsts-2206	145	16	(	(	PUNCT
ajsts-2206	145	17	ą	ą	PROPN
ajsts-2206	145	18	)	)	PUNCT
ajsts-2206	145	19	(	(	PUNCT
ajsts-2206	145	20	standardised	standardise	VERB
ajsts-2206	145	21	)	)	PUNCT
ajsts-2206	145	22	n=270	n=270	PRON
ajsts-2206	145	23	perceived	perceive	VERB
ajsts-2206	145	24	usefulness	usefulness	NOUN
ajsts-2206	145	25	(	(	PUNCT
ajsts-2206	145	26	pu	pu	PROPN
ajsts-2206	145	27	)	)	PUNCT
ajsts-2206	145	28	3	3	NUM
ajsts-2206	145	29	0.931	0.931	NUM
ajsts-2206	145	30	perceived	perceive	VERB
ajsts-2206	145	31	ease	ease	NOUN
ajsts-2206	145	32	of	of	ADP
ajsts-2206	145	33	use	use	NOUN
ajsts-2206	145	34	(	(	PUNCT
ajsts-2206	145	35	peou	peou	ADV
ajsts-2206	145	36	)	)	PUNCT
ajsts-2206	146	1	3	3	NUM
ajsts-2206	146	2	0.960	0.960	NUM
ajsts-2206	146	3	behavioural	behavioural	ADJ
ajsts-2206	146	4	intention	intention	NOUN
ajsts-2206	146	5	to	to	PART
ajsts-2206	146	6	use	use	VERB
ajsts-2206	146	7	(	(	PUNCT
ajsts-2206	146	8	biou	biou	NOUN
ajsts-2206	146	9	)	)	PUNCT
ajsts-2206	146	10	3	3	NUM
ajsts-2206	146	11	0.963	0.963	NUM
ajsts-2206	146	12	responsiveness	responsiveness	NOUN
ajsts-2206	146	13	(	(	PUNCT
ajsts-2206	146	14	rp	rp	NOUN
ajsts-2206	146	15	)	)	PUNCT
ajsts-2206	146	16	3	3	NUM
ajsts-2206	146	17	0.971	0.971	NUM
ajsts-2206	146	18	user	user	NOUN
ajsts-2206	146	19	satisfaction	satisfaction	NOUN
ajsts-2206	146	20	(	(	PUNCT
ajsts-2206	146	21	us	us	PROPN
ajsts-2206	146	22	)	)	PUNCT
ajsts-2206	146	23	3	3	NUM
ajsts-2206	146	24	0.989	0.989	NUM
ajsts-2206	146	25	source	source	NOUN
ajsts-2206	146	26	:	:	PUNCT
ajsts-2206	146	27	author	author	NOUN
ajsts-2206	146	28	convergent	convergent	NOUN
ajsts-2206	146	29	validity	validity	NOUN
ajsts-2206	146	30	and	and	CCONJ
ajsts-2206	146	31	exploratory	exploratory	ADJ
ajsts-2206	146	32	factor	factor	NOUN
ajsts-2206	146	33	analysis	analysis	NOUN
ajsts-2206	146	34	the	the	DET
ajsts-2206	146	35	measurement	measurement	NOUN
ajsts-2206	146	36	model	model	NOUN
ajsts-2206	146	37	must	must	AUX
ajsts-2206	146	38	meet	meet	VERB
ajsts-2206	146	39	three	three	NUM
ajsts-2206	146	40	key	key	ADJ
ajsts-2206	146	41	conditions	condition	NOUN
ajsts-2206	146	42	to	to	PART
ajsts-2206	146	43	achieve	achieve	VERB
ajsts-2206	146	44	convergent	convergent	ADJ
ajsts-2206	146	45	validity	validity	NOUN
ajsts-2206	146	46	:	:	PUNCT
ajsts-2206	146	47	the	the	DET
ajsts-2206	146	48	factor	factor	NOUN
ajsts-2206	146	49	loadings	loading	NOUN
ajsts-2206	146	50	of	of	ADP
ajsts-2206	146	51	all	all	DET
ajsts-2206	146	52	the	the	DET
ajsts-2206	146	53	variables	variable	NOUN
ajsts-2206	146	54	must	must	AUX
ajsts-2206	146	55	be	be	AUX
ajsts-2206	146	56	higher	high	ADJ
ajsts-2206	146	57	than	than	ADP
ajsts-2206	146	58	0.5	0.5	NUM
ajsts-2206	146	59	,	,	PUNCT
ajsts-2206	146	60	the	the	DET
ajsts-2206	146	61	average	average	ADJ
ajsts-2206	146	62	variance	variance	NOUN
ajsts-2206	146	63	extracted	extract	VERB
ajsts-2206	146	64	(	(	PUNCT
ajsts-2206	146	65	ave	ave	NOUN
ajsts-2206	146	66	)	)	PUNCT
ajsts-2206	146	67	must	must	AUX
ajsts-2206	146	68	be	be	AUX
ajsts-2206	146	69	greater	great	ADJ
ajsts-2206	146	70	than	than	ADP
ajsts-2206	146	71	0.5	0.5	NUM
ajsts-2206	146	72	,	,	PUNCT
ajsts-2206	146	73	and	and	CCONJ
ajsts-2206	146	74	the	the	DET
ajsts-2206	146	75	composite	composite	ADJ
ajsts-2206	146	76	reliability	reliability	NOUN
ajsts-2206	146	77	for	for	ADP
ajsts-2206	146	78	each	each	DET
ajsts-2206	146	79	construct	construct	NOUN
ajsts-2206	146	80	must	must	AUX
ajsts-2206	146	81	be	be	AUX
ajsts-2206	146	82	higher	high	ADJ
ajsts-2206	146	83	than	than	ADP
ajsts-2206	146	84	0.7	0.7	NUM
ajsts-2206	146	85	(	(	PUNCT
ajsts-2206	146	86	nguyen	nguyen	NOUN
ajsts-2206	146	87	et	et	PROPN
ajsts-2206	146	88	al	al	PROPN
ajsts-2206	146	89	.	.	PROPN
ajsts-2206	146	90	,	,	PUNCT
ajsts-2206	146	91	2021	2021	NUM
ajsts-2206	146	92	)	)	PUNCT
ajsts-2206	146	93	.	.	PUNCT
ajsts-2206	147	1	the	the	DET
ajsts-2206	147	2	criterion	criterion	NOUN
ajsts-2206	147	3	followed	follow	VERB
ajsts-2206	147	4	in	in	ADP
ajsts-2206	147	5	this	this	DET
ajsts-2206	147	6	research	research	NOUN
ajsts-2206	147	7	is	be	AUX
ajsts-2206	147	8	fornell	fornell	ADJ
ajsts-2206	147	9	and	and	CCONJ
ajsts-2206	147	10	larcker	larcker	PROPN
ajsts-2206	147	11	’s	’s	PART
ajsts-2206	147	12	method	method	NOUN
ajsts-2206	147	13	,	,	PUNCT
ajsts-2206	147	14	which	which	PRON
ajsts-2206	147	15	was	be	AUX
ajsts-2206	147	16	used	use	VERB
ajsts-2206	147	17	to	to	PART
ajsts-2206	147	18	analyse	analyse	VERB
ajsts-2206	147	19	the	the	DET
ajsts-2206	147	20	ave	ave	NOUN
ajsts-2206	147	21	values	value	NOUN
ajsts-2206	147	22	for	for	ADP
ajsts-2206	147	23	each	each	DET
ajsts-2206	147	24	construct	construct	NOUN
ajsts-2206	147	25	shown	show	VERB
ajsts-2206	147	26	in	in	ADP
ajsts-2206	147	27	table	table	NOUN
ajsts-2206	147	28	2	2	NUM
ajsts-2206	147	29	below	below	ADV
ajsts-2206	147	30	.	.	PUNCT
ajsts-2206	148	1	the	the	DET
ajsts-2206	148	2	current	current	ADJ
ajsts-2206	148	3	measurement	measurement	NOUN
ajsts-2206	148	4	model	model	NOUN
ajsts-2206	148	5	confirmed	confirm	VERB
ajsts-2206	148	6	validity	validity	NOUN
ajsts-2206	148	7	as	as	SCONJ
ajsts-2206	148	8	it	it	PRON
ajsts-2206	148	9	met	meet	VERB
ajsts-2206	148	10	all	all	DET
ajsts-2206	148	11	three	three	NUM
ajsts-2206	148	12	conditions	condition	NOUN
ajsts-2206	148	13	for	for	ADP
ajsts-2206	148	14	all	all	DET
ajsts-2206	148	15	the	the	DET
ajsts-2206	148	16	latent	latent	NOUN
ajsts-2206	148	17	constructs	construct	NOUN
ajsts-2206	148	18	since	since	SCONJ
ajsts-2206	148	19	the	the	DET
ajsts-2206	148	20	ave	ave	NOUN
ajsts-2206	148	21	value	value	NOUN
ajsts-2206	148	22	for	for	ADP
ajsts-2206	148	23	all	all	DET
ajsts-2206	148	24	constructs	construct	NOUN
ajsts-2206	148	25	,	,	PUNCT
ajsts-2206	148	26	including	include	VERB
ajsts-2206	148	27	pu	pu	PROPN
ajsts-2206	148	28	,	,	PUNCT
ajsts-2206	148	29	peou	peou	ADV
ajsts-2206	148	30	,	,	PUNCT
ajsts-2206	148	31	biou	biou	NOUN
ajsts-2206	148	32	,	,	PUNCT
ajsts-2206	148	33	rp	rp	NOUN
ajsts-2206	148	34	and	and	CCONJ
ajsts-2206	148	35	us	we	PRON
ajsts-2206	148	36	,	,	PUNCT
ajsts-2206	148	37	is	be	AUX
ajsts-2206	148	38	greater	great	ADJ
ajsts-2206	148	39	than	than	ADP
ajsts-2206	148	40	0.5	0.5	NUM
ajsts-2206	148	41	,	,	PUNCT
ajsts-2206	148	42	lying	lie	VERB
ajsts-2206	148	43	within	within	ADP
ajsts-2206	148	44	the	the	DET
ajsts-2206	148	45	range	range	NOUN
ajsts-2206	148	46	of	of	ADP
ajsts-2206	148	47	0.7	0.7	NUM
ajsts-2206	148	48	and	and	CCONJ
ajsts-2206	148	49	0.9	0.9	NUM
ajsts-2206	148	50	.	.	PUNCT
ajsts-2206	149	1	factor	factor	NOUN
ajsts-2206	149	2	loadings	loading	NOUN
ajsts-2206	149	3	were	be	AUX
ajsts-2206	149	4	examined	examine	VERB
ajsts-2206	149	5	using	use	VERB
ajsts-2206	149	6	the	the	DET
ajsts-2206	149	7	kaiser	kaiser	NOUN
ajsts-2206	149	8	-	-	PUNCT
ajsts-2206	149	9	meyerolkin	meyerolkin	PROPN
ajsts-2206	149	10	(	(	PUNCT
ajsts-2206	149	11	kmo	kmo	NOUN
ajsts-2206	149	12	)	)	PUNCT
ajsts-2206	149	13	method	method	NOUN
ajsts-2206	149	14	.	.	PUNCT
ajsts-2206	150	1	as	as	SCONJ
ajsts-2206	150	2	shown	show	VERB
ajsts-2206	150	3	in	in	ADP
ajsts-2206	150	4	table	table	NOUN
ajsts-2206	150	5	2	2	NUM
ajsts-2206	150	6	below	below	ADV
ajsts-2206	150	7	,	,	PUNCT
ajsts-2206	150	8	all	all	DET
ajsts-2206	150	9	the	the	DET
ajsts-2206	150	10	values	value	NOUN
ajsts-2206	150	11	of	of	ADP
ajsts-2206	150	12	the	the	DET
ajsts-2206	150	13	factor	factor	NOUN
ajsts-2206	150	14	loadings	loading	NOUN
ajsts-2206	150	15	are	be	AUX
ajsts-2206	150	16	greater	great	ADJ
ajsts-2206	150	17	than	than	ADP
ajsts-2206	150	18	0.5	0.5	NUM
ajsts-2206	150	19	;	;	PUNCT
ajsts-2206	150	20	therefore	therefore	ADV
ajsts-2206	150	21	,	,	PUNCT
ajsts-2206	150	22	all	all	DET
ajsts-2206	150	23	variables	variable	NOUN
ajsts-2206	150	24	are	be	AUX
ajsts-2206	150	25	acceptable	acceptable	ADJ
ajsts-2206	150	26	,	,	PUNCT
ajsts-2206	150	27	fit	fit	ADJ
ajsts-2206	150	28	and	and	CCONJ
ajsts-2206	150	29	unidimensional	unidimensional	ADJ
ajsts-2206	150	30	in	in	ADP
ajsts-2206	150	31	the	the	DET
ajsts-2206	150	32	current	current	ADJ
ajsts-2206	150	33	research	research	NOUN
ajsts-2206	150	34	.	.	PUNCT
ajsts-2206	151	1	explained	explain	VERB
ajsts-2206	151	2	variance	variance	NOUN
ajsts-2206	151	3	(	(	PUNCT
ajsts-2206	151	4	%	%	INTJ
ajsts-2206	151	5	)	)	PUNCT
ajsts-2206	151	6	depicts	depict	VERB
ajsts-2206	151	7	that	that	SCONJ
ajsts-2206	151	8	the	the	DET
ajsts-2206	151	9	factors	factor	NOUN
ajsts-2206	151	10	capture	capture	VERB
ajsts-2206	151	11	a	a	DET
ajsts-2206	151	12	large	large	ADJ
ajsts-2206	151	13	data	datum	NOUN
ajsts-2206	151	14	portion	portion	NOUN
ajsts-2206	151	15	in	in	ADP
ajsts-2206	151	16	variance	variance	NOUN
ajsts-2206	151	17	of	of	ADP
ajsts-2206	151	18	data	datum	NOUN
ajsts-2206	151	19	if	if	SCONJ
ajsts-2206	151	20	percentages	percentage	NOUN
ajsts-2206	151	21	are	be	AUX
ajsts-2206	151	22	higher	high	ADJ
ajsts-2206	151	23	,	,	PUNCT
ajsts-2206	151	24	as	as	SCONJ
ajsts-2206	151	25	shown	show	VERB
ajsts-2206	151	26	in	in	ADP
ajsts-2206	151	27	table	table	NOUN
ajsts-2206	151	28	2	2	NUM
ajsts-2206	151	29	below	below	ADV
ajsts-2206	151	30	.	.	PUNCT
ajsts-2206	152	1	table	table	NOUN
ajsts-2206	152	2	2	2	NUM
ajsts-2206	152	3	:	:	PUNCT
ajsts-2206	152	4	exploratory	exploratory	ADJ
ajsts-2206	152	5	factor	factor	NOUN
ajsts-2206	152	6	analysis	analysis	NOUN
ajsts-2206	152	7	dimension	dimension	NOUN
ajsts-2206	152	8	name	name	NOUN
ajsts-2206	152	9	items	item	NOUN
ajsts-2206	152	10	factor	factor	NOUN
ajsts-2206	152	11	loadings	loading	NOUN
ajsts-2206	152	12	kaisermeyerolkin	kaisermeyerolkin	NOUN
ajsts-2206	152	13	(	(	PUNCT
ajsts-2206	152	14	kmo	kmo	NOUN
ajsts-2206	152	15	)	)	PUNCT
ajsts-2206	152	16	values	value	NOUN
ajsts-2206	152	17	explained	explain	VERB
ajsts-2206	152	18	variance	variance	NOUN
ajsts-2206	152	19	(	(	PUNCT
ajsts-2206	152	20	%	%	INTJ
ajsts-2206	152	21	)	)	PUNCT
ajsts-2206	152	22	mean	mean	NOUN
ajsts-2206	152	23	(	(	PUNCT
ajsts-2206	152	24	std	std	NOUN
ajsts-2206	152	25	.	.	NOUN
ajsts-2206	152	26	deviation	deviation	NOUN
ajsts-2206	152	27	)	)	PUNCT
ajsts-2206	152	28	ave	ave	NOUN
ajsts-2206	152	29	perceived	perceive	VERB
ajsts-2206	152	30	usefulness	usefulness	NOUN
ajsts-2206	152	31	(	(	PUNCT
ajsts-2206	152	32	pu	pu	PROPN
ajsts-2206	152	33	)	)	PUNCT
ajsts-2206	152	34	ai	ai	AUX
ajsts-2206	152	35	-	-	PUNCT
ajsts-2206	152	36	enhanced	enhance	VERB
ajsts-2206	152	37	chatbots	chatbot	NOUN
ajsts-2206	152	38	increase	increase	VERB
ajsts-2206	152	39	the	the	DET
ajsts-2206	152	40	effectiveness	effectiveness	NOUN
ajsts-2206	152	41	and	and	CCONJ
ajsts-2206	152	42	quality	quality	NOUN
ajsts-2206	152	43	of	of	ADP
ajsts-2206	152	44	facility	facility	NOUN
ajsts-2206	152	45	management	management	NOUN
ajsts-2206	152	46	services	service	NOUN
ajsts-2206	152	47	.	.	PUNCT
ajsts-2206	153	1	pu1	pu1	VERB
ajsts-2206	153	2	0.925	0.925	NUM
ajsts-2206	153	3	0.732	0.732	NUM
ajsts-2206	153	4	88.077	88.077	NUM
ajsts-2206	153	5	%	%	NOUN
ajsts-2206	153	6	11.26	11.26	NUM
ajsts-2206	153	7	(	(	PUNCT
ajsts-2206	153	8	0.912	0.912	NUM
ajsts-2206	153	9	)	)	PUNCT
ajsts-2206	153	10	0.849	0.849	NUM
ajsts-2206	153	11	ai	ai	ADJ
ajsts-2206	153	12	-	-	PUNCT
ajsts-2206	153	13	enhanced	enhance	VERB
ajsts-2206	153	14	chatbots	chatbot	NOUN
ajsts-2206	153	15	can	can	AUX
ajsts-2206	153	16	speed	speed	VERB
ajsts-2206	153	17	up	up	ADP
ajsts-2206	153	18	the	the	DET
ajsts-2206	153	19	response	response	NOUN
ajsts-2206	153	20	time	time	NOUN
ajsts-2206	153	21	to	to	ADP
ajsts-2206	153	22	service	service	NOUN
ajsts-2206	153	23	requests	request	NOUN
ajsts-2206	153	24	in	in	ADP
ajsts-2206	153	25	facilities	facility	NOUN
ajsts-2206	153	26	management	management	NOUN
ajsts-2206	153	27	.	.	PUNCT
ajsts-2206	154	1	pu2	pu2	NOUN
ajsts-2206	154	2	0.866	0.866	NUM
ajsts-2206	154	3	10.98	10.98	NUM
ajsts-2206	154	4	(	(	PUNCT
ajsts-2206	154	5	0.971	0.971	NUM
ajsts-2206	154	6	)	)	PUNCT
ajsts-2206	154	7	ai	ai	AUX
ajsts-2206	154	8	-	-	PUNCT
ajsts-2206	154	9	enhanced	enhance	VERB
ajsts-2206	154	10	chatbots	chatbot	NOUN
ajsts-2206	154	11	can	can	AUX
ajsts-2206	154	12	assist	assist	VERB
ajsts-2206	154	13	in	in	ADP
ajsts-2206	154	14	automating	automate	VERB
ajsts-2206	154	15	the	the	DET
ajsts-2206	154	16	facilities	facility	NOUN
ajsts-2206	154	17	management	management	NOUN
ajsts-2206	154	18	process	process	NOUN
ajsts-2206	154	19	,	,	PUNCT
ajsts-2206	154	20	making	make	VERB
ajsts-2206	154	21	it	it	PRON
ajsts-2206	154	22	more	more	ADV
ajsts-2206	154	23	efficient	efficient	ADJ
ajsts-2206	154	24	and	and	CCONJ
ajsts-2206	154	25	beneficial	beneficial	ADJ
ajsts-2206	154	26	.	.	PUNCT
ajsts-2206	155	1	pu3	pu3	PROPN
ajsts-2206	155	2	0.851	0.851	NUM
ajsts-2206	155	3	11.35	11.35	NUM
ajsts-2206	155	4	(	(	PUNCT
ajsts-2206	155	5	0.899	0.899	NUM
ajsts-2206	155	6	)	)	PUNCT
ajsts-2206	155	7	perceived	perceive	VERB
ajsts-2206	155	8	ease	ease	NOUN
ajsts-2206	155	9	of	of	ADP
ajsts-2206	155	10	use	use	NOUN
ajsts-2206	155	11	(	(	PUNCT
ajsts-2206	155	12	peou	peou	ADV
ajsts-2206	155	13	)	)	PUNCT
ajsts-2206	155	14	i	i	PRON
ajsts-2206	155	15	find	find	VERB
ajsts-2206	155	16	ai	ai	VERB
ajsts-2206	155	17	-	-	PUNCT
ajsts-2206	155	18	enhanced	enhance	VERB
ajsts-2206	155	19	chatbots	chatbot	NOUN
ajsts-2206	155	20	in	in	ADP
ajsts-2206	155	21	facilities	facility	NOUN
ajsts-2206	155	22	management	management	NOUN
ajsts-2206	155	23	easy	easy	ADJ
ajsts-2206	155	24	to	to	PART
ajsts-2206	155	25	use	use	VERB
ajsts-2206	155	26	.	.	PUNCT
ajsts-2206	156	1	peou1	peou1	NOUN
ajsts-2206	156	2	0.940	0.940	NUM
ajsts-2206	156	3	0.770	0.770	NUM
ajsts-2206	156	4	92.747	92.747	NUM
ajsts-2206	156	5	%	%	NOUN
ajsts-2206	156	6	11.27	11.27	NUM
ajsts-2206	156	7	(	(	PUNCT
ajsts-2206	156	8	0.971	0.971	NUM
ajsts-2206	156	9	)	)	PUNCT
ajsts-2206	156	10	0.832	0.832	NUM
ajsts-2206	156	11	i	i	PRON
ajsts-2206	156	12	often	often	ADV
ajsts-2206	156	13	use	use	VERB
ajsts-2206	156	14	ai	ai	ADJ
ajsts-2206	156	15	-	-	PUNCT
ajsts-2206	156	16	enhanced	enhance	VERB
ajsts-2206	156	17	chatbots	chatbot	NOUN
ajsts-2206	156	18	to	to	PART
ajsts-2206	156	19	navigate	navigate	VERB
ajsts-2206	156	20	and	and	CCONJ
ajsts-2206	156	21	communicate	communicate	VERB
ajsts-2206	156	22	when	when	SCONJ
ajsts-2206	156	23	making	make	VERB
ajsts-2206	156	24	service	service	NOUN
ajsts-2206	156	25	requests	request	NOUN
ajsts-2206	156	26	or	or	CCONJ
ajsts-2206	156	27	queries	query	NOUN
ajsts-2206	156	28	about	about	ADP
ajsts-2206	156	29	facilities	facility	NOUN
ajsts-2206	156	30	management	management	NOUN
ajsts-2206	156	31	.	.	PUNCT
ajsts-2206	157	1	peou2	peou2	NOUN
ajsts-2206	157	2	0.906	0.906	NUM
ajsts-2206	157	3	10.97	10.97	NUM
ajsts-2206	157	4	(	(	PUNCT
ajsts-2206	157	5	0.952	0.952	NUM
ajsts-2206	157	6	)	)	PUNCT
ajsts-2206	157	7	ai	ai	VERB
ajsts-2206	157	8	-	-	PUNCT
ajsts-2206	157	9	enhanced	enhance	VERB
ajsts-2206	157	10	chatbots	chatbot	NOUN
ajsts-2206	157	11	make	make	VERB
ajsts-2206	157	12	facility	facility	NOUN
ajsts-2206	157	13	management	management	NOUN
ajsts-2206	157	14	service	service	NOUN
ajsts-2206	157	15	’s	’s	PART
ajsts-2206	157	16	access	access	NOUN
ajsts-2206	157	17	and	and	CCONJ
ajsts-2206	157	18	requests	request	NOUN
ajsts-2206	157	19	easier	easy	ADJ
ajsts-2206	157	20	.	.	PUNCT
ajsts-2206	158	1	peou3	peou3	NOUN
ajsts-2206	158	2	0.937	0.937	NUM
ajsts-2206	158	3	11.26	11.26	NUM
ajsts-2206	158	4	(	(	PUNCT
ajsts-2206	158	5	0.912	0.912	NUM
ajsts-2206	158	6	)	)	PUNCT
ajsts-2206	158	7	behavioural	behavioural	ADJ
ajsts-2206	158	8	intention	intention	NOUN
ajsts-2206	158	9	to	to	PART
ajsts-2206	158	10	use	use	VERB
ajsts-2206	158	11	(	(	PUNCT
ajsts-2206	158	12	biou	biou	NOUN
ajsts-2206	158	13	)	)	PUNCT
ajsts-2206	158	14	pa	pa	PROPN
ajsts-2206	158	15	ge	ge	PROPN
ajsts-2206	158	16	49	49	NUM
ajsts-2206	158	17	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	158	18	am	be	AUX
ajsts-2206	158	19	.	.	PUNCT
ajsts-2206	159	1	j.	j.	PROPN
ajsts-2206	159	2	smart	smart	PROPN
ajsts-2206	159	3	.	.	PUNCT
ajsts-2206	160	1	technol	technol	PROPN
ajsts-2206	160	2	.	.	PUNCT
ajsts-2206	160	3	solutions	solution	NOUN
ajsts-2206	160	4	2(2	2(2	NUM
ajsts-2206	160	5	)	)	PUNCT
ajsts-2206	160	6	43	43	NUM
ajsts-2206	160	7	-	-	SYM
ajsts-2206	160	8	54	54	NUM
ajsts-2206	160	9	,	,	PUNCT
ajsts-2206	160	10	2023	2023	NUM
ajsts-2206	160	11	in	in	ADP
ajsts-2206	160	12	the	the	DET
ajsts-2206	160	13	future	future	NOUN
ajsts-2206	160	14	,	,	PUNCT
ajsts-2206	160	15	i	i	PRON
ajsts-2206	160	16	intend	intend	VERB
ajsts-2206	160	17	to	to	PART
ajsts-2206	160	18	use	use	VERB
ajsts-2206	160	19	aienhanced	aienhance	VERB
ajsts-2206	160	20	chatbots	chatbot	NOUN
ajsts-2206	160	21	for	for	ADP
ajsts-2206	160	22	facility	facility	NOUN
ajsts-2206	160	23	management	management	NOUN
ajsts-2206	160	24	service	service	NOUN
ajsts-2206	160	25	requests	request	NOUN
ajsts-2206	160	26	and	and	CCONJ
ajsts-2206	160	27	queries	query	NOUN
ajsts-2206	160	28	.	.	PUNCT
ajsts-2206	161	1	biou1	biou1	NOUN
ajsts-2206	161	2	0.955	0.955	NUM
ajsts-2206	161	3	0.749	0.749	NUM
ajsts-2206	161	4	93.113	93.113	NUM
ajsts-2206	161	5	%	%	NOUN
ajsts-2206	161	6	10.93	10.93	NUM
ajsts-2206	161	7	(	(	PUNCT
ajsts-2206	161	8	0.963	0.963	NUM
ajsts-2206	161	9	)	)	PUNCT
ajsts-2206	161	10	0.871	0.871	NUM
ajsts-2206	161	11	ai	ai	ADJ
ajsts-2206	161	12	-	-	PUNCT
ajsts-2206	161	13	enhanced	enhance	VERB
ajsts-2206	161	14	chatbots	chatbot	NOUN
ajsts-2206	161	15	are	be	AUX
ajsts-2206	161	16	equally	equally	ADV
ajsts-2206	161	17	appropriate	appropriate	ADJ
ajsts-2206	161	18	in	in	ADP
ajsts-2206	161	19	these	these	DET
ajsts-2206	161	20	new	new	ADJ
ajsts-2206	161	21	technology	technology	NOUN
ajsts-2206	161	22	-	-	PUNCT
ajsts-2206	161	23	based	base	VERB
ajsts-2206	161	24	self	self	NOUN
ajsts-2206	161	25	-	-	PUNCT
ajsts-2206	161	26	service	service	NOUN
ajsts-2206	161	27	situations	situation	NOUN
ajsts-2206	161	28	and	and	CCONJ
ajsts-2206	161	29	are	be	AUX
ajsts-2206	161	30	designed	design	VERB
ajsts-2206	161	31	to	to	PART
ajsts-2206	161	32	convince	convince	VERB
ajsts-2206	161	33	consumers	consumer	NOUN
ajsts-2206	161	34	to	to	PART
ajsts-2206	161	35	comply	comply	VERB
ajsts-2206	161	36	with	with	ADP
ajsts-2206	161	37	or	or	CCONJ
ajsts-2206	161	38	adapt	adapt	VERB
ajsts-2206	161	39	to	to	ADP
ajsts-2206	161	40	a	a	DET
ajsts-2206	161	41	specific	specific	ADJ
ajsts-2206	161	42	request	request	NOUN
ajsts-2206	161	43	.	.	PUNCT
ajsts-2206	162	1	biou2	biou2	VERB
ajsts-2206	162	2	0.946	0.946	NUM
ajsts-2206	162	3	10.98	10.98	NUM
ajsts-2206	162	4	(	(	PUNCT
ajsts-2206	162	5	0.971	0.971	NUM
ajsts-2206	162	6	)	)	PUNCT
ajsts-2206	163	1	i	i	PRON
ajsts-2206	163	2	will	will	AUX
ajsts-2206	163	3	use	use	VERB
ajsts-2206	163	4	ai	ai	VERB
ajsts-2206	163	5	-	-	PUNCT
ajsts-2206	163	6	enhanced	enhance	VERB
ajsts-2206	163	7	chatbots	chatbot	NOUN
ajsts-2206	163	8	because	because	SCONJ
ajsts-2206	163	9	they	they	PRON
ajsts-2206	163	10	create	create	VERB
ajsts-2206	163	11	the	the	DET
ajsts-2206	163	12	impression	impression	NOUN
ajsts-2206	163	13	of	of	ADP
ajsts-2206	163	14	intelligence	intelligence	NOUN
ajsts-2206	163	15	in	in	ADP
ajsts-2206	163	16	a	a	DET
ajsts-2206	163	17	non	non	ADJ
ajsts-2206	163	18	-	-	ADJ
ajsts-2206	163	19	human	human	ADJ
ajsts-2206	163	20	technology	technology	NOUN
ajsts-2206	163	21	agent	agent	NOUN
ajsts-2206	163	22	and	and	CCONJ
ajsts-2206	163	23	make	make	VERB
ajsts-2206	163	24	conversations	conversation	NOUN
ajsts-2206	163	25	feel	feel	VERB
ajsts-2206	163	26	more	more	ADV
ajsts-2206	163	27	natural	natural	ADJ
ajsts-2206	163	28	in	in	ADP
ajsts-2206	163	29	a	a	DET
ajsts-2206	163	30	customer	customer	NOUN
ajsts-2206	163	31	service	service	NOUN
ajsts-2206	163	32	setting	setting	NOUN
ajsts-2206	163	33	.	.	PUNCT
ajsts-2206	164	1	biou3	biou3	NOUN
ajsts-2206	164	2	0.892	0.892	NUM
ajsts-2206	164	3	11.26	11.26	NUM
ajsts-2206	164	4	(	(	PUNCT
ajsts-2206	164	5	0.912	0.912	NUM
ajsts-2206	164	6	)	)	PUNCT
ajsts-2206	164	7	responsiveness	responsiveness	NOUN
ajsts-2206	164	8	(	(	PUNCT
ajsts-2206	164	9	rp	rp	NOUN
ajsts-2206	164	10	)	)	PUNCT
ajsts-2206	164	11	when	when	SCONJ
ajsts-2206	164	12	employing	employ	VERB
ajsts-2206	164	13	ai	ai	VERB
ajsts-2206	164	14	-	-	PUNCT
ajsts-2206	164	15	enhanced	enhance	VERB
ajsts-2206	164	16	chatbots	chatbot	NOUN
ajsts-2206	164	17	for	for	ADP
ajsts-2206	164	18	facility	facility	NOUN
ajsts-2206	164	19	management	management	NOUN
ajsts-2206	164	20	services	service	NOUN
ajsts-2206	164	21	,	,	PUNCT
ajsts-2206	164	22	i	i	PRON
ajsts-2206	164	23	frequently	frequently	ADV
ajsts-2206	164	24	get	get	VERB
ajsts-2206	164	25	a	a	DET
ajsts-2206	164	26	response	response	NOUN
ajsts-2206	164	27	or	or	CCONJ
ajsts-2206	164	28	solution	solution	NOUN
ajsts-2206	164	29	immediately	immediately	ADV
ajsts-2206	164	30	.	.	PUNCT
ajsts-2206	165	1	rp1	rp1	NOUN
ajsts-2206	165	2	0.941	0.941	NUM
ajsts-2206	165	3	0.756	0.756	NUM
ajsts-2206	165	4	91.714	91.714	NUM
ajsts-2206	165	5	%	%	NOUN
ajsts-2206	165	6	11.27	11.27	NUM
ajsts-2206	165	7	(	(	PUNCT
ajsts-2206	165	8	0.971	0.971	NUM
ajsts-2206	165	9	)	)	PUNCT
ajsts-2206	165	10	0.825	0.825	NUM
ajsts-2206	165	11	in	in	ADP
ajsts-2206	165	12	contrast	contrast	NOUN
ajsts-2206	165	13	to	to	ADP
ajsts-2206	165	14	their	their	PRON
ajsts-2206	165	15	rule	rule	NOUN
ajsts-2206	165	16	-	-	PUNCT
ajsts-2206	165	17	based	base	VERB
ajsts-2206	165	18	predecessors	predecessor	NOUN
ajsts-2206	165	19	'	'	PART
ajsts-2206	165	20	somewhat	somewhat	ADV
ajsts-2206	165	21	static	static	ADJ
ajsts-2206	165	22	replies	reply	NOUN
ajsts-2206	165	23	,	,	PUNCT
ajsts-2206	165	24	ai	ai	VERB
ajsts-2206	165	25	-	-	PUNCT
ajsts-2206	165	26	enhanced	enhance	VERB
ajsts-2206	165	27	chatbots	chatbot	NOUN
ajsts-2206	165	28	are	be	AUX
ajsts-2206	165	29	adaptable	adaptable	ADJ
ajsts-2206	165	30	and	and	CCONJ
ajsts-2206	165	31	demonstrate	demonstrate	VERB
ajsts-2206	165	32	empathy	empathy	NOUN
ajsts-2206	165	33	when	when	SCONJ
ajsts-2206	165	34	responding	respond	VERB
ajsts-2206	165	35	to	to	ADP
ajsts-2206	165	36	the	the	DET
ajsts-2206	165	37	user	user	NOUN
ajsts-2206	165	38	's	's	PART
ajsts-2206	165	39	input	input	NOUN
ajsts-2206	165	40	in	in	ADP
ajsts-2206	165	41	facilities	facility	NOUN
ajsts-2206	165	42	management	management	NOUN
ajsts-2206	165	43	.	.	PUNCT
ajsts-2206	166	1	rp2	rp2	VERB
ajsts-2206	166	2	0.884	0.884	NUM
ajsts-2206	166	3	10.97	10.97	NUM
ajsts-2206	166	4	(	(	PUNCT
ajsts-2206	166	5	0.952	0.952	NUM
ajsts-2206	166	6	)	)	PUNCT
ajsts-2206	166	7	users	user	NOUN
ajsts-2206	166	8	'	'	PART
ajsts-2206	166	9	perceptions	perception	NOUN
ajsts-2206	166	10	of	of	ADP
ajsts-2206	166	11	humanness	humanness	NOUN
ajsts-2206	166	12	and	and	CCONJ
ajsts-2206	166	13	social	social	ADJ
ajsts-2206	166	14	presence	presence	NOUN
ajsts-2206	166	15	are	be	AUX
ajsts-2206	166	16	strengthened	strengthen	VERB
ajsts-2206	166	17	by	by	ADP
ajsts-2206	166	18	ai	ai	ADJ
ajsts-2206	166	19	-	-	PUNCT
ajsts-2206	166	20	enhanced	enhance	VERB
ajsts-2206	166	21	chatbots	chatbot	NOUN
ajsts-2206	166	22	'	'	PART
ajsts-2206	166	23	responsiveness	responsiveness	NOUN
ajsts-2206	166	24	,	,	PUNCT
ajsts-2206	166	25	which	which	PRON
ajsts-2206	166	26	also	also	ADV
ajsts-2206	166	27	increases	increase	VERB
ajsts-2206	166	28	their	their	PRON
ajsts-2206	166	29	satisfaction	satisfaction	NOUN
ajsts-2206	166	30	with	with	ADP
ajsts-2206	166	31	the	the	DET
ajsts-2206	166	32	chatbot	chatbot	NOUN
ajsts-2206	166	33	engagement	engagement	NOUN
ajsts-2206	166	34	.	.	PUNCT
ajsts-2206	167	1	rp3	rp3	NOUN
ajsts-2206	167	2	0.927	0.927	NUM
ajsts-2206	167	3	11.27	11.27	NUM
ajsts-2206	167	4	(	(	PUNCT
ajsts-2206	167	5	0.971	0.971	NUM
ajsts-2206	167	6	)	)	PUNCT
ajsts-2206	167	7	user	user	NOUN
ajsts-2206	167	8	satisfaction	satisfaction	NOUN
ajsts-2206	167	9	(	(	PUNCT
ajsts-2206	167	10	us	we	PRON
ajsts-2206	167	11	)	)	PUNCT
ajsts-2206	167	12	real	real	ADJ
ajsts-2206	167	13	-	-	PUNCT
ajsts-2206	167	14	time	time	NOUN
ajsts-2206	167	15	ai	ai	NOUN
ajsts-2206	167	16	-	-	PUNCT
ajsts-2206	167	17	enhanced	enhance	VERB
ajsts-2206	167	18	chatbots	chatbot	NOUN
ajsts-2206	167	19	have	have	AUX
ajsts-2206	167	20	made	make	VERB
ajsts-2206	167	21	customer	customer	NOUN
ajsts-2206	167	22	support	support	VERB
ajsts-2206	167	23	a	a	DET
ajsts-2206	167	24	two	two	NUM
ajsts-2206	167	25	-	-	PUNCT
ajsts-2206	167	26	way	way	NOUN
ajsts-2206	167	27	conversation	conversation	NOUN
ajsts-2206	167	28	,	,	PUNCT
ajsts-2206	167	29	which	which	PRON
ajsts-2206	167	30	has	have	VERB
ajsts-2206	167	31	a	a	DET
ajsts-2206	167	32	significant	significant	ADJ
ajsts-2206	167	33	effect	effect	NOUN
ajsts-2206	167	34	on	on	ADP
ajsts-2206	167	35	customer	customer	NOUN
ajsts-2206	167	36	satisfaction	satisfaction	NOUN
ajsts-2206	167	37	,	,	PUNCT
ajsts-2206	167	38	repurchase	repurchase	VERB
ajsts-2206	167	39	intentions	intention	NOUN
ajsts-2206	167	40	,	,	PUNCT
ajsts-2206	167	41	and	and	CCONJ
ajsts-2206	167	42	trust	trust	NOUN
ajsts-2206	167	43	.	.	PUNCT
ajsts-2206	168	1	us1	us1	PROPN
ajsts-2206	168	2	0.912	0.912	NUM
ajsts-2206	168	3	0.536	0.536	NUM
ajsts-2206	168	4	67.946	67.946	NUM
ajsts-2206	168	5	%	%	NOUN
ajsts-2206	168	6	10.93	10.93	NUM
ajsts-2206	168	7	(	(	PUNCT
ajsts-2206	168	8	0.963	0.963	NUM
ajsts-2206	168	9	)	)	PUNCT
ajsts-2206	168	10	0.707	0.707	NUM
ajsts-2206	168	11	the	the	DET
ajsts-2206	168	12	response	response	NOUN
ajsts-2206	168	13	time	time	NOUN
ajsts-2206	168	14	of	of	ADP
ajsts-2206	168	15	an	an	DET
ajsts-2206	168	16	aienhanced	aienhance	VERB
ajsts-2206	168	17	chatbot	chatbot	NOUN
ajsts-2206	168	18	is	be	AUX
ajsts-2206	168	19	an	an	DET
ajsts-2206	168	20	important	important	ADJ
ajsts-2206	168	21	factor	factor	NOUN
ajsts-2206	168	22	that	that	PRON
ajsts-2206	168	23	affects	affect	VERB
ajsts-2206	168	24	user	user	NOUN
ajsts-2206	168	25	satisfaction	satisfaction	NOUN
ajsts-2206	168	26	and	and	CCONJ
ajsts-2206	168	27	other	other	ADJ
ajsts-2206	168	28	aspects	aspect	NOUN
ajsts-2206	168	29	of	of	ADP
ajsts-2206	168	30	perceived	perceive	VERB
ajsts-2206	168	31	system	system	NOUN
ajsts-2206	168	32	quality	quality	NOUN
ajsts-2206	168	33	.	.	PUNCT
ajsts-2206	169	1	us2	us2	PROPN
ajsts-2206	169	2	0.893	0.893	NUM
ajsts-2206	169	3	10.98	10.98	NUM
ajsts-2206	169	4	(	(	PUNCT
ajsts-2206	169	5	0.971	0.971	NUM
ajsts-2206	169	6	)	)	PUNCT
ajsts-2206	169	7	customers	customer	NOUN
ajsts-2206	169	8	are	be	AUX
ajsts-2206	169	9	more	more	ADV
ajsts-2206	169	10	satisfied	satisfied	ADJ
ajsts-2206	169	11	interacting	interact	VERB
ajsts-2206	169	12	with	with	ADP
ajsts-2206	169	13	support	support	NOUN
ajsts-2206	169	14	chatbots	chatbot	NOUN
ajsts-2206	169	15	that	that	PRON
ajsts-2206	169	16	give	give	VERB
ajsts-2206	169	17	dynamically	dynamically	ADV
ajsts-2206	169	18	delayed	delay	VERB
ajsts-2206	169	19	replies	reply	NOUN
ajsts-2206	169	20	than	than	ADP
ajsts-2206	169	21	those	those	PRON
ajsts-2206	169	22	that	that	PRON
ajsts-2206	169	23	send	send	VERB
ajsts-2206	169	24	nearinstant	nearinstant	ADJ
ajsts-2206	169	25	responses	response	NOUN
ajsts-2206	169	26	.	.	PUNCT
ajsts-2206	170	1	us3	us3	ADJ
ajsts-2206	170	2	0.233	0.233	NUM
ajsts-2206	170	3	10.98	10.98	NUM
ajsts-2206	170	4	(	(	PUNCT
ajsts-2206	170	5	0.971	0.971	NUM
ajsts-2206	170	6	)	)	PUNCT
ajsts-2206	170	7	source	source	NOUN
ajsts-2206	170	8	:	:	PUNCT
ajsts-2206	170	9	author	author	NOUN
ajsts-2206	170	10	correlation	correlation	NOUN
ajsts-2206	170	11	analysis	analysis	NOUN
ajsts-2206	170	12	correlation	correlation	NOUN
ajsts-2206	170	13	analysis	analysis	NOUN
ajsts-2206	170	14	is	be	AUX
ajsts-2206	170	15	used	use	VERB
ajsts-2206	170	16	test	test	NOUN
ajsts-2206	170	17	the	the	DET
ajsts-2206	170	18	relationship	relationship	NOUN
ajsts-2206	170	19	between	between	ADP
ajsts-2206	170	20	multiple	multiple	ADJ
ajsts-2206	170	21	variables	variable	NOUN
ajsts-2206	170	22	of	of	ADP
ajsts-2206	170	23	the	the	DET
ajsts-2206	170	24	research	research	NOUN
ajsts-2206	170	25	.	.	PUNCT
ajsts-2206	171	1	when	when	SCONJ
ajsts-2206	171	2	two	two	NUM
ajsts-2206	171	3	variables	variable	NOUN
ajsts-2206	171	4	are	be	AUX
ajsts-2206	171	5	tested	test	VERB
ajsts-2206	171	6	to	to	PART
ajsts-2206	171	7	be	be	AUX
ajsts-2206	171	8	correlated	correlate	VERB
ajsts-2206	171	9	their	their	PRON
ajsts-2206	171	10	covariance	covariance	NOUN
ajsts-2206	171	11	is	be	AUX
ajsts-2206	171	12	divided	divide	VERB
ajsts-2206	171	13	by	by	ADP
ajsts-2206	171	14	the	the	DET
ajsts-2206	171	15	standard	standard	ADJ
ajsts-2206	171	16	deviations	deviation	NOUN
ajsts-2206	171	17	known	know	VERB
ajsts-2206	171	18	as	as	ADP
ajsts-2206	171	19	pearson	pearson	NOUN
ajsts-2206	171	20	correlation	correlation	NOUN
ajsts-2206	171	21	coefficient	coefficient	VERB
ajsts-2206	171	22	‘	'	PUNCT
ajsts-2206	171	23	r	r	NOUN
ajsts-2206	171	24	’	'	PUNCT
ajsts-2206	171	25	(	(	PUNCT
ajsts-2206	171	26	kafle	kafle	PROPN
ajsts-2206	171	27	,	,	PUNCT
ajsts-2206	171	28	2019	2019	NUM
ajsts-2206	171	29	)	)	PUNCT
ajsts-2206	171	30	.	.	PUNCT
ajsts-2206	172	1	the	the	DET
ajsts-2206	172	2	value	value	NOUN
ajsts-2206	172	3	of	of	ADP
ajsts-2206	172	4	‘	'	PUNCT
ajsts-2206	172	5	r	r	NOUN
ajsts-2206	172	6	’	'	PUNCT
ajsts-2206	172	7	lie	lie	NOUN
ajsts-2206	172	8	between	between	ADP
ajsts-2206	172	9	+1	+1	PROPN
ajsts-2206	172	10	and	and	CCONJ
ajsts-2206	172	11	-1	-1	ADP
ajsts-2206	172	12	such	such	ADJ
ajsts-2206	172	13	that	that	SCONJ
ajsts-2206	172	14	values	value	NOUN
ajsts-2206	172	15	greater	great	ADJ
ajsts-2206	172	16	than	than	ADP
ajsts-2206	172	17	0.7	0.7	NUM
ajsts-2206	172	18	depict	depict	ADJ
ajsts-2206	172	19	strong	strong	ADJ
ajsts-2206	172	20	correlation	correlation	NOUN
ajsts-2206	172	21	.	.	PUNCT
ajsts-2206	173	1	as	as	SCONJ
ajsts-2206	173	2	shown	show	VERB
ajsts-2206	173	3	in	in	ADP
ajsts-2206	173	4	the	the	DET
ajsts-2206	173	5	table	table	NOUN
ajsts-2206	173	6	3	3	NUM
ajsts-2206	173	7	below	below	ADV
ajsts-2206	173	8	,	,	PUNCT
ajsts-2206	173	9	all	all	DET
ajsts-2206	173	10	the	the	DET
ajsts-2206	173	11	five	five	NUM
ajsts-2206	173	12	pa	pa	PROPN
ajsts-2206	173	13	ge	ge	PROPN
ajsts-2206	173	14	50	50	NUM
ajsts-2206	173	15	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	173	16	am	be	AUX
ajsts-2206	173	17	.	.	PUNCT
ajsts-2206	174	1	j.	j.	PROPN
ajsts-2206	174	2	smart	smart	PROPN
ajsts-2206	174	3	.	.	PUNCT
ajsts-2206	175	1	technol	technol	PROPN
ajsts-2206	175	2	.	.	PUNCT
ajsts-2206	175	3	solutions	solution	NOUN
ajsts-2206	175	4	2(2	2(2	NUM
ajsts-2206	175	5	)	)	PUNCT
ajsts-2206	175	6	43	43	NUM
ajsts-2206	175	7	-	-	SYM
ajsts-2206	175	8	54	54	NUM
ajsts-2206	175	9	,	,	PUNCT
ajsts-2206	175	10	2023	2023	NUM
ajsts-2206	175	11	factors	factor	NOUN
ajsts-2206	175	12	of	of	ADP
ajsts-2206	175	13	ai	ai	ADV
ajsts-2206	175	14	-	-	PUNCT
ajsts-2206	175	15	enhanced	enhance	VERB
ajsts-2206	175	16	chatbots	chatbot	NOUN
ajsts-2206	175	17	optimising	optimise	VERB
ajsts-2206	175	18	service	service	NOUN
ajsts-2206	175	19	delivery	delivery	NOUN
ajsts-2206	175	20	and	and	CCONJ
ajsts-2206	175	21	response	response	NOUN
ajsts-2206	175	22	time	time	NOUN
ajsts-2206	175	23	including	include	VERB
ajsts-2206	175	24	pu	pu	PROPN
ajsts-2206	175	25	(	(	PUNCT
ajsts-2206	175	26	0.979	0.979	NUM
ajsts-2206	175	27	*	*	NOUN
ajsts-2206	175	28	*	*	NOUN
ajsts-2206	175	29	)	)	PUNCT
ajsts-2206	175	30	,	,	PUNCT
ajsts-2206	175	31	peou	peou	ADV
ajsts-2206	175	32	(	(	PUNCT
ajsts-2206	175	33	0.978	0.978	NUM
ajsts-2206	175	34	*	*	NOUN
ajsts-2206	175	35	*	*	NOUN
ajsts-2206	175	36	)	)	PUNCT
ajsts-2206	175	37	,	,	PUNCT
ajsts-2206	175	38	biou	biou	NOUN
ajsts-2206	175	39	(	(	PUNCT
ajsts-2206	175	40	0.991	0.991	NUM
ajsts-2206	175	41	*	*	NOUN
ajsts-2206	175	42	*	*	PUNCT
ajsts-2206	175	43	)	)	PUNCT
ajsts-2206	175	44	,	,	PUNCT
ajsts-2206	175	45	rp	rp	NOUN
ajsts-2206	175	46	(	(	PUNCT
ajsts-2206	175	47	0.989	0.989	NUM
ajsts-2206	175	48	)	)	PUNCT
ajsts-2206	175	49	and	and	CCONJ
ajsts-2206	175	50	up	up	ADV
ajsts-2206	175	51	(	(	PUNCT
ajsts-2206	175	52	0.952	0.952	NOUN
ajsts-2206	175	53	*	*	PUNCT
ajsts-2206	175	54	*	*	PUNCT
ajsts-2206	175	55	)	)	PUNCT
ajsts-2206	175	56	are	be	AUX
ajsts-2206	175	57	strongly	strongly	ADV
ajsts-2206	175	58	correlated	correlate	VERB
ajsts-2206	175	59	with	with	ADP
ajsts-2206	175	60	facilities	facility	NOUN
ajsts-2206	175	61	management	management	NOUN
ajsts-2206	175	62	since	since	SCONJ
ajsts-2206	175	63	the	the	DET
ajsts-2206	175	64	values	value	NOUN
ajsts-2206	175	65	are	be	AUX
ajsts-2206	175	66	greater	great	ADJ
ajsts-2206	175	67	than	than	ADP
ajsts-2206	175	68	0.7	0.7	NUM
ajsts-2206	175	69	.	.	PUNCT
ajsts-2206	176	1	regression	regression	NOUN
ajsts-2206	176	2	analysis	analysis	NOUN
ajsts-2206	176	3	the	the	DET
ajsts-2206	176	4	relationship	relationship	NOUN
ajsts-2206	176	5	tested	test	VERB
ajsts-2206	176	6	between	between	ADP
ajsts-2206	176	7	two	two	NUM
ajsts-2206	176	8	or	or	CCONJ
ajsts-2206	176	9	more	more	ADV
ajsts-2206	176	10	independent	independent	ADJ
ajsts-2206	176	11	and	and	CCONJ
ajsts-2206	176	12	dependent	dependent	ADJ
ajsts-2206	176	13	variables	variable	NOUN
ajsts-2206	176	14	of	of	ADP
ajsts-2206	176	15	interest	interest	NOUN
ajsts-2206	176	16	is	be	AUX
ajsts-2206	176	17	evaluated	evaluate	VERB
ajsts-2206	176	18	using	use	VERB
ajsts-2206	176	19	regression	regression	NOUN
ajsts-2206	176	20	.	.	PUNCT
ajsts-2206	177	1	the	the	DET
ajsts-2206	177	2	sig	sig	NOUN
ajsts-2206	177	3	value	value	NOUN
ajsts-2206	177	4	or	or	CCONJ
ajsts-2206	177	5	p	p	NOUN
ajsts-2206	177	6	-	-	PUNCT
ajsts-2206	177	7	value	value	NOUN
ajsts-2206	177	8	is	be	AUX
ajsts-2206	177	9	tested	test	VERB
ajsts-2206	177	10	to	to	PART
ajsts-2206	177	11	determine	determine	VERB
ajsts-2206	177	12	the	the	DET
ajsts-2206	177	13	impact	impact	NOUN
ajsts-2206	177	14	of	of	ADP
ajsts-2206	177	15	independent	independent	ADJ
ajsts-2206	177	16	variables	variable	NOUN
ajsts-2206	177	17	on	on	ADP
ajsts-2206	177	18	the	the	DET
ajsts-2206	177	19	dependent	dependent	ADJ
ajsts-2206	177	20	variable	variable	NOUN
ajsts-2206	177	21	,	,	PUNCT
ajsts-2206	177	22	which	which	PRON
ajsts-2206	177	23	should	should	AUX
ajsts-2206	177	24	be	be	AUX
ajsts-2206	177	25	less	less	ADJ
ajsts-2206	177	26	than	than	ADP
ajsts-2206	177	27	the	the	DET
ajsts-2206	177	28	threshold	threshold	NOUN
ajsts-2206	177	29	value	value	NOUN
ajsts-2206	177	30	of	of	ADP
ajsts-2206	177	31	0.05	0.05	NUM
ajsts-2206	177	32	(	(	PUNCT
ajsts-2206	177	33	kafle	kafle	PROPN
ajsts-2206	177	34	,	,	PUNCT
ajsts-2206	177	35	2019	2019	NUM
ajsts-2206	177	36	)	)	PUNCT
ajsts-2206	177	37	.	.	PUNCT
ajsts-2206	178	1	as	as	SCONJ
ajsts-2206	178	2	shown	show	VERB
ajsts-2206	178	3	in	in	ADP
ajsts-2206	178	4	table	table	NOUN
ajsts-2206	178	5	4	4	NUM
ajsts-2206	178	6	below	below	ADV
ajsts-2206	178	7	,	,	PUNCT
ajsts-2206	178	8	the	the	DET
ajsts-2206	178	9	sig	sig	NOUN
ajsts-2206	178	10	values	value	NOUN
ajsts-2206	178	11	of	of	ADP
ajsts-2206	178	12	all	all	DET
ajsts-2206	178	13	the	the	DET
ajsts-2206	178	14	independent	independent	ADJ
ajsts-2206	178	15	variables	variable	NOUN
ajsts-2206	178	16	of	of	ADP
ajsts-2206	178	17	the	the	DET
ajsts-2206	178	18	research	research	NOUN
ajsts-2206	178	19	are	be	AUX
ajsts-2206	178	20	0.000	0.000	NUM
ajsts-2206	178	21	,	,	PUNCT
ajsts-2206	178	22	which	which	PRON
ajsts-2206	178	23	depicts	depict	VERB
ajsts-2206	178	24	that	that	SCONJ
ajsts-2206	178	25	the	the	DET
ajsts-2206	178	26	impact	impact	NOUN
ajsts-2206	178	27	of	of	ADP
ajsts-2206	178	28	all	all	DET
ajsts-2206	178	29	the	the	DET
ajsts-2206	178	30	five	five	NUM
ajsts-2206	178	31	factors	factor	NOUN
ajsts-2206	178	32	of	of	ADP
ajsts-2206	178	33	ai	ai	ADV
ajsts-2206	178	34	-	-	PUNCT
ajsts-2206	178	35	enhanced	enhance	VERB
ajsts-2206	178	36	chatbots	chatbot	NOUN
ajsts-2206	178	37	optimising	optimise	VERB
ajsts-2206	178	38	service	service	NOUN
ajsts-2206	178	39	delivery	delivery	NOUN
ajsts-2206	178	40	and	and	CCONJ
ajsts-2206	178	41	response	response	NOUN
ajsts-2206	178	42	time	time	NOUN
ajsts-2206	178	43	,	,	PUNCT
ajsts-2206	178	44	including	include	VERB
ajsts-2206	178	45	pu	pu	PROPN
ajsts-2206	178	46	,	,	PUNCT
ajsts-2206	178	47	peou	peou	ADV
ajsts-2206	178	48	,	,	PUNCT
ajsts-2206	178	49	biou	biou	NOUN
ajsts-2206	178	50	,	,	PUNCT
ajsts-2206	178	51	rp	rp	NOUN
ajsts-2206	178	52	,	,	PUNCT
ajsts-2206	178	53	up	up	ADV
ajsts-2206	178	54	is	be	AUX
ajsts-2206	178	55	significant	significant	ADJ
ajsts-2206	178	56	on	on	ADP
ajsts-2206	178	57	facilities	facility	NOUN
ajsts-2206	178	58	management	management	NOUN
ajsts-2206	178	59	.	.	PUNCT
ajsts-2206	179	1	table	table	NOUN
ajsts-2206	179	2	3	3	NUM
ajsts-2206	179	3	:	:	PUNCT
ajsts-2206	179	4	correlations	correlation	NOUN
ajsts-2206	179	5	perceived	perceive	VERB
ajsts-2206	179	6	usefulness	usefulness	NOUN
ajsts-2206	179	7	(	(	PUNCT
ajsts-2206	179	8	pu	pu	PROPN
ajsts-2206	179	9	)	)	PUNCT
ajsts-2206	179	10	perceived	perceive	VERB
ajsts-2206	179	11	ease	ease	NOUN
ajsts-2206	179	12	of	of	ADP
ajsts-2206	179	13	use	use	NOUN
ajsts-2206	179	14	(	(	PUNCT
ajsts-2206	179	15	peou	peou	ADV
ajsts-2206	179	16	)	)	PUNCT
ajsts-2206	179	17	behavioural	behavioural	ADJ
ajsts-2206	179	18	intention	intention	NOUN
ajsts-2206	179	19	to	to	PART
ajsts-2206	179	20	use	use	VERB
ajsts-2206	179	21	(	(	PUNCT
ajsts-2206	179	22	biou	biou	NOUN
ajsts-2206	179	23	)	)	PUNCT
ajsts-2206	179	24	responsiveness	responsiveness	NOUN
ajsts-2206	179	25	(	(	PUNCT
ajsts-2206	179	26	rp	rp	NOUN
ajsts-2206	179	27	)	)	PUNCT
ajsts-2206	179	28	user	user	NOUN
ajsts-2206	179	29	satisfaction	satisfaction	NOUN
ajsts-2206	179	30	(	(	PUNCT
ajsts-2206	179	31	us	us	PROPN
ajsts-2206	179	32	)	)	PUNCT
ajsts-2206	179	33	facilities	facility	NOUN
ajsts-2206	179	34	management	management	NOUN
ajsts-2206	179	35	(	(	PUNCT
ajsts-2206	179	36	fm	fm	NOUN
ajsts-2206	179	37	)	)	PUNCT
ajsts-2206	179	38	perceived	perceive	VERB
ajsts-2206	179	39	usefulness	usefulness	NOUN
ajsts-2206	179	40	(	(	PUNCT
ajsts-2206	179	41	pu	pu	PROPN
ajsts-2206	179	42	)	)	PUNCT
ajsts-2206	179	43	1	1	NUM
ajsts-2206	179	44	perceived	perceive	VERB
ajsts-2206	179	45	ease	ease	NOUN
ajsts-2206	179	46	of	of	ADP
ajsts-2206	179	47	use	use	NOUN
ajsts-2206	179	48	(	(	PUNCT
ajsts-2206	179	49	peou	peou	ADV
ajsts-2206	179	50	)	)	PUNCT
ajsts-2206	179	51	.971	.971	NUM
ajsts-2206	180	1	*	*	PUNCT
ajsts-2206	180	2	*	*	SYM
ajsts-2206	180	3	1	1	NUM
ajsts-2206	180	4	behavioural	behavioural	ADJ
ajsts-2206	180	5	intention	intention	NOUN
ajsts-2206	180	6	to	to	PART
ajsts-2206	180	7	use	use	VERB
ajsts-2206	180	8	(	(	PUNCT
ajsts-2206	180	9	biou	biou	NOUN
ajsts-2206	180	10	)	)	PUNCT
ajsts-2206	180	11	.970	.970	NUM
ajsts-2206	180	12	.981	.981	NUM
ajsts-2206	180	13	1	1	NUM
ajsts-2206	180	14	responsiveness	responsiveness	NOUN
ajsts-2206	180	15	(	(	PUNCT
ajsts-2206	180	16	rp	rp	NOUN
ajsts-2206	180	17	)	)	PUNCT
ajsts-2206	180	18	.945	.945	NUM
ajsts-2206	180	19	.961	.961	NUM
ajsts-2206	180	20	*	*	NOUN
ajsts-2206	180	21	*	*	NOUN
ajsts-2206	180	22	.991	.991	PUNCT
ajsts-2206	180	23	*	*	PUNCT
ajsts-2206	180	24	*	*	SYM
ajsts-2206	180	25	1	1	NUM
ajsts-2206	180	26	user	user	NOUN
ajsts-2206	180	27	satisfaction	satisfaction	NOUN
ajsts-2206	180	28	(	(	PUNCT
ajsts-2206	180	29	us	us	PROPN
ajsts-2206	180	30	)	)	PUNCT
ajsts-2206	180	31	.939	.939	PUNCT
ajsts-2206	181	1	*	*	PUNCT
ajsts-2206	181	2	*	*	PUNCT
ajsts-2206	181	3	.985	.985	PUNCT
ajsts-2206	181	4	*	*	PUNCT
ajsts-2206	181	5	*	*	NOUN
ajsts-2206	181	6	.945	.945	NUM
ajsts-2206	181	7	*	*	PUNCT
ajsts-2206	181	8	*	*	NOUN
ajsts-2206	181	9	.931	.931	NUM
ajsts-2206	181	10	1	1	NUM
ajsts-2206	181	11	facilities	facility	NOUN
ajsts-2206	181	12	management	management	NOUN
ajsts-2206	181	13	(	(	PUNCT
ajsts-2206	181	14	fm	fm	NOUN
ajsts-2206	181	15	)	)	PUNCT
ajsts-2206	181	16	.979	.979	NOUN
ajsts-2206	181	17	*	*	PUNCT
ajsts-2206	181	18	*	*	NOUN
ajsts-2206	181	19	.978	.978	NUM
ajsts-2206	181	20	*	*	PUNCT
ajsts-2206	181	21	*	*	NOUN
ajsts-2206	181	22	.991	.991	PUNCT
ajsts-2206	181	23	*	*	PUNCT
ajsts-2206	181	24	*	*	PUNCT
ajsts-2206	181	25	.989	.989	NUM
ajsts-2206	181	26	.952	.952	NUM
ajsts-2206	181	27	*	*	PUNCT
ajsts-2206	182	1	*	*	PUNCT
ajsts-2206	182	2	1	1	NUM
ajsts-2206	182	3	*	*	PUNCT
ajsts-2206	182	4	*	*	PUNCT
ajsts-2206	182	5	pearson	pearson	NOUN
ajsts-2206	182	6	correlation	correlation	NOUN
ajsts-2206	182	7	is	be	AUX
ajsts-2206	182	8	significant	significant	ADJ
ajsts-2206	182	9	at	at	ADP
ajsts-2206	182	10	p	p	X
ajsts-2206	182	11	<	<	X
ajsts-2206	182	12	0.05	0.05	NUM
ajsts-2206	182	13	(	(	PUNCT
ajsts-2206	182	14	2	2	NUM
ajsts-2206	182	15	-	-	PUNCT
ajsts-2206	182	16	tailed	tail	VERB
ajsts-2206	182	17	)	)	PUNCT
ajsts-2206	182	18	;	;	PUNCT
ajsts-2206	182	19	n=270	n=270	X
ajsts-2206	182	20	.	.	PUNCT
ajsts-2206	183	1	source	source	NOUN
ajsts-2206	183	2	:	:	PUNCT
ajsts-2206	183	3	author	author	NOUN
ajsts-2206	183	4	table	table	NOUN
ajsts-2206	183	5	4	4	NUM
ajsts-2206	183	6	:	:	PUNCT
ajsts-2206	183	7	table	table	NOUN
ajsts-2206	183	8	of	of	ADP
ajsts-2206	183	9	coefficients	coefficient	NOUN
ajsts-2206	183	10	using	use	VERB
ajsts-2206	183	11	regression	regression	NOUN
ajsts-2206	183	12	unstandardised	unstandardised	ADJ
ajsts-2206	183	13	coefficients	coefficient	NOUN
ajsts-2206	183	14	standardised	standardised	ADJ
ajsts-2206	183	15	coefficients	coefficient	NOUN
ajsts-2206	183	16	t	t	PROPN
ajsts-2206	183	17	sig	sig	PROPN
ajsts-2206	183	18	.	.	PUNCT
ajsts-2206	184	1	b	b	X
ajsts-2206	184	2	std	std	PROPN
ajsts-2206	184	3	.	.	NOUN
ajsts-2206	184	4	error	error	NOUN
ajsts-2206	184	5	beta	beta	NOUN
ajsts-2206	184	6	(	(	PUNCT
ajsts-2206	184	7	constant	constant	ADJ
ajsts-2206	184	8	)	)	PUNCT
ajsts-2206	184	9	.000	.000	NUM
ajsts-2206	184	10	.001	.001	NUM
ajsts-2206	185	1	-.121	-.121	NUM
ajsts-2206	185	2	.904	.904	NUM
ajsts-2206	185	3	perceived	perceive	VERB
ajsts-2206	185	4	usefulness	usefulness	NOUN
ajsts-2206	185	5	(	(	PUNCT
ajsts-2206	185	6	pu	pu	PROPN
ajsts-2206	185	7	)	)	PUNCT
ajsts-2206	185	8	.575	.575	NUM
ajsts-2206	185	9	.004	.004	NUM
ajsts-2206	185	10	.558	.558	NUM
ajsts-2206	185	11	160.069	160.069	NUM
ajsts-2206	185	12	.000	.000	NUM
ajsts-2206	185	13	perceived	perceive	VERB
ajsts-2206	185	14	ease	ease	NOUN
ajsts-2206	185	15	of	of	ADP
ajsts-2206	185	16	use	use	NOUN
ajsts-2206	185	17	(	(	PUNCT
ajsts-2206	185	18	peou	peou	ADV
ajsts-2206	185	19	)	)	PUNCT
ajsts-2206	185	20	1.041	1.041	NUM
ajsts-2206	185	21	.019	.019	NUM
ajsts-2206	185	22	1.062	1.062	NUM
ajsts-2206	185	23	54.758	54.758	NUM
ajsts-2206	185	24	.000	.000	NUM
ajsts-2206	185	25	behavioural	behavioural	ADJ
ajsts-2206	185	26	intention	intention	NOUN
ajsts-2206	185	27	to	to	PART
ajsts-2206	185	28	use	use	VERB
ajsts-2206	185	29	(	(	PUNCT
ajsts-2206	185	30	biou	biou	NOUN
ajsts-2206	185	31	)	)	PUNCT
ajsts-2206	185	32	-1.610	-1.610	PROPN
ajsts-2206	185	33	.022	.022	NUM
ajsts-2206	185	34	-1.633	-1.633	PUNCT
ajsts-2206	185	35	-74.050	-74.050	NUM
ajsts-2206	185	36	.000	.000	NUM
ajsts-2206	185	37	responsiveness	responsiveness	NOUN
ajsts-2206	185	38	(	(	PUNCT
ajsts-2206	185	39	rp	rp	NOUN
ajsts-2206	185	40	)	)	PUNCT
ajsts-2206	185	41	1.426	1.426	NUM
ajsts-2206	185	42	.012	.012	NUM
ajsts-2206	185	43	1.490	1.490	NUM
ajsts-2206	185	44	122.925	122.925	NUM
ajsts-2206	185	45	.000	.000	NUM
ajsts-2206	185	46	user	user	NOUN
ajsts-2206	185	47	satisfaction	satisfaction	NOUN
ajsts-2206	185	48	(	(	PUNCT
ajsts-2206	185	49	us	we	PRON
ajsts-2206	185	50	)	)	PUNCT
ajsts-2206	185	51	-.433	-.433	NOUN
ajsts-2206	185	52	.010	.010	NUM
ajsts-2206	185	53	-.462	-.462	NOUN
ajsts-2206	185	54	-44.863	-44.863	NOUN
ajsts-2206	185	55	.000	.000	NUM
ajsts-2206	185	56	source	source	NOUN
ajsts-2206	185	57	:	:	PUNCT
ajsts-2206	185	58	author	author	NOUN
ajsts-2206	185	59	thematic	thematic	ADJ
ajsts-2206	185	60	analysis	analysis	NOUN
ajsts-2206	185	61	chatbots	chatbot	NOUN
ajsts-2206	185	62	are	be	AUX
ajsts-2206	185	63	increasingly	increasingly	ADV
ajsts-2206	185	64	becoming	become	VERB
ajsts-2206	185	65	significant	significant	ADJ
ajsts-2206	185	66	for	for	ADP
ajsts-2206	185	67	opening	open	VERB
ajsts-2206	185	68	important	important	ADJ
ajsts-2206	185	69	gateways	gateway	NOUN
ajsts-2206	185	70	to	to	ADP
ajsts-2206	185	71	digital	digital	ADJ
ajsts-2206	185	72	information	information	NOUN
ajsts-2206	185	73	and	and	CCONJ
ajsts-2206	185	74	services	service	NOUN
ajsts-2206	185	75	within	within	ADP
ajsts-2206	185	76	the	the	DET
ajsts-2206	185	77	domain	domain	NOUN
ajsts-2206	185	78	of	of	ADP
ajsts-2206	185	79	facilities	facility	NOUN
ajsts-2206	185	80	management	management	NOUN
ajsts-2206	185	81	(	(	PUNCT
ajsts-2206	185	82	lin	lin	PROPN
ajsts-2206	185	83	,	,	PUNCT
ajsts-2206	185	84	2023	2023	NUM
ajsts-2206	185	85	)	)	PUNCT
ajsts-2206	185	86	.	.	PUNCT
ajsts-2206	186	1	thematic	thematic	ADJ
ajsts-2206	186	2	analysis	analysis	NOUN
ajsts-2206	186	3	was	be	AUX
ajsts-2206	186	4	conducted	conduct	VERB
ajsts-2206	186	5	to	to	PART
ajsts-2206	186	6	identify	identify	VERB
ajsts-2206	186	7	the	the	DET
ajsts-2206	186	8	key	key	ADJ
ajsts-2206	186	9	benefits	benefit	NOUN
ajsts-2206	186	10	,	,	PUNCT
ajsts-2206	186	11	challenges	challenge	NOUN
ajsts-2206	186	12	and	and	CCONJ
ajsts-2206	186	13	applications	application	NOUN
ajsts-2206	186	14	of	of	ADP
ajsts-2206	186	15	ai	ai	ADV
ajsts-2206	186	16	-	-	PUNCT
ajsts-2206	186	17	enhanced	enhance	VERB
ajsts-2206	186	18	chatbots	chatbot	NOUN
ajsts-2206	186	19	in	in	ADP
ajsts-2206	186	20	facilities	facility	NOUN
ajsts-2206	186	21	management	management	NOUN
ajsts-2206	186	22	from	from	ADP
ajsts-2206	186	23	the	the	DET
ajsts-2206	186	24	in	in	ADP
ajsts-2206	186	25	-	-	PUNCT
ajsts-2206	186	26	depth	depth	NOUN
ajsts-2206	186	27	perspectives	perspective	NOUN
ajsts-2206	186	28	and	and	CCONJ
ajsts-2206	186	29	views	view	NOUN
ajsts-2206	186	30	of	of	ADP
ajsts-2206	186	31	personnel	personnel	NOUN
ajsts-2206	186	32	working	work	VERB
ajsts-2206	186	33	first	first	ADJ
ajsts-2206	186	34	-	-	PUNCT
ajsts-2206	186	35	hand	hand	NOUN
ajsts-2206	186	36	with	with	ADP
ajsts-2206	186	37	them	they	PRON
ajsts-2206	186	38	.	.	PUNCT
ajsts-2206	187	1	these	these	PRON
ajsts-2206	187	2	are	be	AUX
ajsts-2206	187	3	the	the	DET
ajsts-2206	187	4	conversational	conversational	ADJ
ajsts-2206	187	5	agents	agent	NOUN
ajsts-2206	187	6	which	which	PRON
ajsts-2206	187	7	are	be	AUX
ajsts-2206	187	8	used	use	VERB
ajsts-2206	187	9	to	to	PART
ajsts-2206	187	10	gather	gather	VERB
ajsts-2206	187	11	insights	insight	NOUN
ajsts-2206	187	12	on	on	ADP
ajsts-2206	187	13	interactive	interactive	ADJ
ajsts-2206	187	14	customer	customer	NOUN
ajsts-2206	187	15	service	service	NOUN
ajsts-2206	187	16	and	and	CCONJ
ajsts-2206	187	17	collaborative	collaborative	ADJ
ajsts-2206	187	18	work	work	NOUN
ajsts-2206	187	19	support	support	NOUN
ajsts-2206	187	20	systems	system	NOUN
ajsts-2206	187	21	.	.	PUNCT
ajsts-2206	188	1	however	however	ADV
ajsts-2206	188	2	,	,	PUNCT
ajsts-2206	188	3	the	the	DET
ajsts-2206	188	4	challenges	challenge	NOUN
ajsts-2206	188	5	of	of	ADP
ajsts-2206	188	6	implementation	implementation	NOUN
ajsts-2206	188	7	and	and	CCONJ
ajsts-2206	188	8	maintenance	maintenance	NOUN
ajsts-2206	188	9	might	might	AUX
ajsts-2206	188	10	be	be	AUX
ajsts-2206	188	11	crucial	crucial	ADJ
ajsts-2206	188	12	at	at	ADP
ajsts-2206	188	13	the	the	DET
ajsts-2206	188	14	initial	initial	ADJ
ajsts-2206	188	15	stage	stage	NOUN
ajsts-2206	188	16	(	(	PUNCT
ajsts-2206	188	17	følstad	følstad	NOUN
ajsts-2206	188	18	et	et	PROPN
ajsts-2206	188	19	al	al	PROPN
ajsts-2206	188	20	.	.	PROPN
ajsts-2206	188	21	,	,	PUNCT
ajsts-2206	188	22	2021	2021	NUM
ajsts-2206	188	23	)	)	PUNCT
ajsts-2206	188	24	.	.	PUNCT
ajsts-2206	189	1	chatbot	chatbot	NOUN
ajsts-2206	189	2	’s	’s	PART
ajsts-2206	189	3	impact	impact	NOUN
ajsts-2206	189	4	on	on	ADP
ajsts-2206	189	5	facility	facility	NOUN
ajsts-2206	189	6	management	management	NOUN
ajsts-2206	189	7	has	have	AUX
ajsts-2206	189	8	not	not	PART
ajsts-2206	189	9	been	be	AUX
ajsts-2206	189	10	discussed	discuss	VERB
ajsts-2206	189	11	widely	widely	ADV
ajsts-2206	189	12	.	.	PUNCT
ajsts-2206	190	1	therefore	therefore	ADV
ajsts-2206	190	2	,	,	PUNCT
ajsts-2206	190	3	a	a	DET
ajsts-2206	190	4	few	few	ADJ
ajsts-2206	190	5	questions	question	NOUN
ajsts-2206	190	6	were	be	AUX
ajsts-2206	190	7	asked	ask	VERB
ajsts-2206	190	8	from	from	ADP
ajsts-2206	190	9	the	the	DET
ajsts-2206	190	10	interviewees	interviewee	NOUN
ajsts-2206	190	11	of	of	ADP
ajsts-2206	190	12	the	the	DET
ajsts-2206	190	13	current	current	ADJ
ajsts-2206	190	14	research	research	NOUN
ajsts-2206	190	15	to	to	PART
ajsts-2206	190	16	gather	gather	VERB
ajsts-2206	190	17	their	their	PRON
ajsts-2206	190	18	diverse	diverse	ADJ
ajsts-2206	190	19	opinions	opinion	NOUN
ajsts-2206	190	20	.	.	PUNCT
ajsts-2206	191	1	benefits	benefit	NOUN
ajsts-2206	191	2	in	in	ADP
ajsts-2206	191	3	your	your	PRON
ajsts-2206	191	4	opinion	opinion	NOUN
ajsts-2206	191	5	,	,	PUNCT
ajsts-2206	191	6	what	what	PRON
ajsts-2206	191	7	are	be	AUX
ajsts-2206	191	8	the	the	DET
ajsts-2206	191	9	key	key	ADJ
ajsts-2206	191	10	benefits	benefit	NOUN
ajsts-2206	191	11	of	of	ADP
ajsts-2206	191	12	ai	ai	VERB
ajsts-2206	191	13	-	-	PUNCT
ajsts-2206	191	14	enhanced	enhance	VERB
ajsts-2206	191	15	chatbots	chatbot	NOUN
ajsts-2206	191	16	in	in	ADP
ajsts-2206	191	17	facilities	facility	NOUN
ajsts-2206	191	18	management	management	NOUN
ajsts-2206	191	19	?	?	PUNCT
ajsts-2206	192	1	participant	participant	NOUN
ajsts-2206	192	2	1	1	NUM
ajsts-2206	192	3	stated	state	VERB
ajsts-2206	192	4	that	that	SCONJ
ajsts-2206	192	5	“	"	PUNCT
ajsts-2206	192	6	we	we	PRON
ajsts-2206	192	7	deploy	deploy	VERB
ajsts-2206	192	8	chatbots	chatbot	NOUN
ajsts-2206	192	9	to	to	PART
ajsts-2206	192	10	make	make	VERB
ajsts-2206	192	11	communication	communication	NOUN
ajsts-2206	192	12	easy	easy	ADJ
ajsts-2206	192	13	with	with	ADP
ajsts-2206	192	14	the	the	DET
ajsts-2206	192	15	facilities	facility	NOUN
ajsts-2206	192	16	management	management	NOUN
ajsts-2206	192	17	system	system	NOUN
ajsts-2206	192	18	.	.	PUNCT
ajsts-2206	193	1	the	the	DET
ajsts-2206	193	2	benefit	benefit	NOUN
ajsts-2206	193	3	is	be	AUX
ajsts-2206	193	4	that	that	SCONJ
ajsts-2206	193	5	we	we	PRON
ajsts-2206	193	6	are	be	AUX
ajsts-2206	193	7	shifting	shift	VERB
ajsts-2206	193	8	towards	towards	ADP
ajsts-2206	193	9	messages	message	NOUN
ajsts-2206	193	10	from	from	ADP
ajsts-2206	193	11	audio	audio	ADJ
ajsts-2206	193	12	calls	call	NOUN
ajsts-2206	193	13	,	,	PUNCT
ajsts-2206	193	14	which	which	PRON
ajsts-2206	193	15	pa	pa	PROPN
ajsts-2206	193	16	ge	ge	PROPN
ajsts-2206	193	17	51	51	NUM
ajsts-2206	193	18	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	193	19	am	be	AUX
ajsts-2206	193	20	.	.	PUNCT
ajsts-2206	194	1	j.	j.	PROPN
ajsts-2206	194	2	smart	smart	PROPN
ajsts-2206	194	3	.	.	PUNCT
ajsts-2206	195	1	technol	technol	PROPN
ajsts-2206	195	2	.	.	PUNCT
ajsts-2206	195	3	solutions	solution	NOUN
ajsts-2206	195	4	2(2	2(2	NUM
ajsts-2206	195	5	)	)	PUNCT
ajsts-2206	195	6	43	43	NUM
ajsts-2206	195	7	-	-	SYM
ajsts-2206	195	8	54	54	NUM
ajsts-2206	195	9	,	,	PUNCT
ajsts-2206	195	10	2023	2023	NUM
ajsts-2206	195	11	are	be	AUX
ajsts-2206	195	12	preferred	prefer	VERB
ajsts-2206	195	13	by	by	ADP
ajsts-2206	195	14	users	user	NOUN
ajsts-2206	195	15	very	very	ADV
ajsts-2206	195	16	often	often	ADV
ajsts-2206	195	17	as	as	SCONJ
ajsts-2206	195	18	response	response	NOUN
ajsts-2206	195	19	times	time	NOUN
ajsts-2206	195	20	are	be	AUX
ajsts-2206	195	21	limited	limited	ADJ
ajsts-2206	195	22	.	.	PUNCT
ajsts-2206	195	23	”	"	PUNCT
ajsts-2206	196	1	participant	participant	NOUN
ajsts-2206	196	2	3	3	NUM
ajsts-2206	196	3	stated	state	VERB
ajsts-2206	196	4	that	that	SCONJ
ajsts-2206	196	5	“	"	PUNCT
ajsts-2206	196	6	we	we	PRON
ajsts-2206	196	7	all	all	PRON
ajsts-2206	196	8	know	know	VERB
ajsts-2206	196	9	that	that	SCONJ
ajsts-2206	196	10	ai	ai	VERB
ajsts-2206	196	11	is	be	AUX
ajsts-2206	196	12	the	the	DET
ajsts-2206	196	13	game	game	NOUN
ajsts-2206	196	14	changer	changer	NOUN
ajsts-2206	196	15	in	in	ADP
ajsts-2206	196	16	responsiveness	responsiveness	NOUN
ajsts-2206	196	17	being	be	AUX
ajsts-2206	196	18	more	more	ADJ
ajsts-2206	196	19	user	user	NOUN
ajsts-2206	196	20	-	-	PUNCT
ajsts-2206	196	21	friendly	friendly	ADJ
ajsts-2206	196	22	.	.	PUNCT
ajsts-2206	197	1	i	i	PRON
ajsts-2206	197	2	think	think	VERB
ajsts-2206	197	3	in	in	ADP
ajsts-2206	197	4	service	service	NOUN
ajsts-2206	197	5	delivery	delivery	NOUN
ajsts-2206	197	6	,	,	PUNCT
ajsts-2206	197	7	chatbots	chatbot	NOUN
ajsts-2206	197	8	are	be	AUX
ajsts-2206	197	9	making	make	VERB
ajsts-2206	197	10	significant	significant	ADJ
ajsts-2206	197	11	improvements	improvement	NOUN
ajsts-2206	197	12	in	in	ADP
ajsts-2206	197	13	terms	term	NOUN
ajsts-2206	197	14	of	of	ADP
ajsts-2206	197	15	handling	handle	VERB
ajsts-2206	197	16	daily	daily	ADJ
ajsts-2206	197	17	inquiries	inquiry	NOUN
ajsts-2206	197	18	and	and	CCONJ
ajsts-2206	197	19	routine	routine	ADJ
ajsts-2206	197	20	tasks	task	NOUN
ajsts-2206	197	21	,	,	PUNCT
ajsts-2206	197	22	making	make	VERB
ajsts-2206	197	23	our	our	PRON
ajsts-2206	197	24	team	team	NOUN
ajsts-2206	197	25	stay	stay	VERB
ajsts-2206	197	26	focused	focused	ADJ
ajsts-2206	197	27	on	on	ADP
ajsts-2206	197	28	the	the	DET
ajsts-2206	197	29	complex	complex	ADJ
ajsts-2206	197	30	ones	one	NOUN
ajsts-2206	197	31	.	.	PUNCT
ajsts-2206	198	1	so	so	ADV
ajsts-2206	198	2	,	,	PUNCT
ajsts-2206	198	3	i	i	PRON
ajsts-2206	198	4	believe	believe	VERB
ajsts-2206	198	5	that	that	SCONJ
ajsts-2206	198	6	the	the	DET
ajsts-2206	198	7	key	key	ADJ
ajsts-2206	198	8	benefit	benefit	NOUN
ajsts-2206	198	9	of	of	ADP
ajsts-2206	198	10	ai	ai	NOUN
ajsts-2206	198	11	-	-	PUNCT
ajsts-2206	198	12	based	base	VERB
ajsts-2206	198	13	chatbots	chatbot	NOUN
ajsts-2206	198	14	in	in	ADP
ajsts-2206	198	15	building	build	VERB
ajsts-2206	198	16	management	management	NOUN
ajsts-2206	198	17	systems	system	NOUN
ajsts-2206	198	18	is	be	AUX
ajsts-2206	198	19	streamlining	streamline	VERB
ajsts-2206	198	20	of	of	ADP
ajsts-2206	198	21	operations	operation	NOUN
ajsts-2206	198	22	appreciated	appreciate	VERB
ajsts-2206	198	23	by	by	ADP
ajsts-2206	198	24	clients	client	NOUN
ajsts-2206	198	25	in	in	ADP
ajsts-2206	198	26	reduced	reduce	VERB
ajsts-2206	198	27	response	response	NOUN
ajsts-2206	198	28	times	time	NOUN
ajsts-2206	198	29	.	.	PUNCT
ajsts-2206	198	30	”	"	PUNCT
ajsts-2206	199	1	participant	participant	PROPN
ajsts-2206	199	2	7	7	NUM
ajsts-2206	199	3	stated	state	VERB
ajsts-2206	199	4	that	that	SCONJ
ajsts-2206	199	5	“	"	PUNCT
ajsts-2206	199	6	the	the	DET
ajsts-2206	199	7	best	good	ADJ
ajsts-2206	199	8	thing	thing	NOUN
ajsts-2206	199	9	we	we	PRON
ajsts-2206	199	10	have	have	AUX
ajsts-2206	199	11	done	do	VERB
ajsts-2206	199	12	using	use	VERB
ajsts-2206	199	13	ai	ai	VERB
ajsts-2206	199	14	-	-	PUNCT
ajsts-2206	199	15	enhanced	enhance	VERB
ajsts-2206	199	16	chatbots	chatbot	NOUN
ajsts-2206	199	17	is	be	AUX
ajsts-2206	199	18	to	to	PART
ajsts-2206	199	19	cut	cut	VERB
ajsts-2206	199	20	resources	resource	NOUN
ajsts-2206	199	21	in	in	ADP
ajsts-2206	199	22	the	the	DET
ajsts-2206	199	23	era	era	NOUN
ajsts-2206	199	24	of	of	ADP
ajsts-2206	199	25	smart	smart	ADJ
ajsts-2206	199	26	facilities	facility	NOUN
ajsts-2206	199	27	management	management	NOUN
ajsts-2206	199	28	when	when	SCONJ
ajsts-2206	199	29	we	we	PRON
ajsts-2206	199	30	are	be	AUX
ajsts-2206	199	31	working	work	VERB
ajsts-2206	199	32	on	on	ADP
ajsts-2206	199	33	smart	smart	ADJ
ajsts-2206	199	34	buildings	building	NOUN
ajsts-2206	199	35	and	and	CCONJ
ajsts-2206	199	36	cities	city	NOUN
ajsts-2206	199	37	.	.	PUNCT
ajsts-2206	200	1	in	in	ADP
ajsts-2206	200	2	my	my	PRON
ajsts-2206	200	3	experience	experience	NOUN
ajsts-2206	200	4	,	,	PUNCT
ajsts-2206	200	5	the	the	DET
ajsts-2206	200	6	fully	fully	ADV
ajsts-2206	200	7	automated	automate	VERB
ajsts-2206	200	8	workflows	workflow	NOUN
ajsts-2206	200	9	managed	manage	VERB
ajsts-2206	200	10	by	by	ADP
ajsts-2206	200	11	chatbots	chatbot	NOUN
ajsts-2206	200	12	excel	excel	VERB
ajsts-2206	200	13	some	some	DET
ajsts-2206	200	14	manual	manual	ADJ
ajsts-2206	200	15	tasks	task	NOUN
ajsts-2206	200	16	which	which	PRON
ajsts-2206	200	17	save	save	VERB
ajsts-2206	200	18	resources	resource	NOUN
ajsts-2206	200	19	in	in	ADP
ajsts-2206	200	20	service	service	NOUN
ajsts-2206	200	21	delivery	delivery	NOUN
ajsts-2206	200	22	like	like	ADP
ajsts-2206	200	23	predicting	predict	VERB
ajsts-2206	200	24	and	and	CCONJ
ajsts-2206	200	25	maintaining	maintain	VERB
ajsts-2206	200	26	failures	failure	NOUN
ajsts-2206	200	27	,	,	PUNCT
ajsts-2206	200	28	responding	respond	VERB
ajsts-2206	200	29	to	to	ADP
ajsts-2206	200	30	customer	customer	NOUN
ajsts-2206	200	31	queries	query	NOUN
ajsts-2206	200	32	and	and	CCONJ
ajsts-2206	200	33	minimising	minimise	VERB
ajsts-2206	200	34	downtime	downtime	NOUN
ajsts-2206	200	35	.	.	PUNCT
ajsts-2206	200	36	”	"	PUNCT
ajsts-2206	201	1	challenges	challenge	VERB
ajsts-2206	201	2	how	how	SCONJ
ajsts-2206	201	3	do	do	AUX
ajsts-2206	201	4	you	you	PRON
ajsts-2206	201	5	think	think	VERB
ajsts-2206	201	6	ai	ai	VERB
ajsts-2206	201	7	-	-	PUNCT
ajsts-2206	201	8	enhanced	enhance	VERB
ajsts-2206	201	9	chatbots	chatbot	NOUN
ajsts-2206	201	10	pose	pose	VERB
ajsts-2206	201	11	challenges	challenge	NOUN
ajsts-2206	201	12	in	in	ADP
ajsts-2206	201	13	facilities	facility	NOUN
ajsts-2206	201	14	management	management	NOUN
ajsts-2206	201	15	?	?	PUNCT
ajsts-2206	202	1	participant	participant	NOUN
ajsts-2206	202	2	1	1	NUM
ajsts-2206	202	3	stated	state	VERB
ajsts-2206	202	4	that	that	SCONJ
ajsts-2206	202	5	“	"	PUNCT
ajsts-2206	202	6	ai	ai	ADJ
ajsts-2206	202	7	-	-	PUNCT
ajsts-2206	202	8	based	base	VERB
ajsts-2206	202	9	chatbots	chatbot	NOUN
ajsts-2206	202	10	have	have	VERB
ajsts-2206	202	11	many	many	ADJ
ajsts-2206	202	12	benefits	benefit	NOUN
ajsts-2206	202	13	,	,	PUNCT
ajsts-2206	202	14	but	but	CCONJ
ajsts-2206	202	15	technical	technical	ADJ
ajsts-2206	202	16	issues	issue	NOUN
ajsts-2206	202	17	and	and	CCONJ
ajsts-2206	202	18	limited	limited	ADJ
ajsts-2206	202	19	human	human	ADJ
ajsts-2206	202	20	-	-	PUNCT
ajsts-2206	202	21	human	human	NOUN
ajsts-2206	202	22	interaction	interaction	NOUN
ajsts-2206	202	23	pose	pose	VERB
ajsts-2206	202	24	few	few	ADJ
ajsts-2206	202	25	challenges	challenge	NOUN
ajsts-2206	202	26	since	since	SCONJ
ajsts-2206	202	27	sometimes	sometimes	ADV
ajsts-2206	202	28	consumers	consumer	NOUN
ajsts-2206	202	29	expect	expect	VERB
ajsts-2206	202	30	and	and	CCONJ
ajsts-2206	202	31	we	we	PRON
ajsts-2206	202	32	also	also	ADV
ajsts-2206	202	33	need	need	VERB
ajsts-2206	202	34	chatbots	chatbot	NOUN
ajsts-2206	202	35	to	to	PART
ajsts-2206	202	36	mimic	mimic	VERB
ajsts-2206	202	37	human	human	ADJ
ajsts-2206	202	38	behaviour	behaviour	NOUN
ajsts-2206	202	39	.	.	PUNCT
ajsts-2206	202	40	”	"	PUNCT
ajsts-2206	203	1	participant	participant	NOUN
ajsts-2206	203	2	2	2	NUM
ajsts-2206	203	3	stated	state	VERB
ajsts-2206	203	4	that	that	SCONJ
ajsts-2206	203	5	“	"	PUNCT
ajsts-2206	203	6	a	a	DET
ajsts-2206	203	7	natural	natural	ADJ
ajsts-2206	203	8	conversation	conversation	NOUN
ajsts-2206	203	9	’s	’s	PART
ajsts-2206	203	10	design	design	NOUN
ajsts-2206	203	11	can	can	AUX
ajsts-2206	203	12	increase	increase	VERB
ajsts-2206	203	13	user	user	NOUN
ajsts-2206	203	14	satisfaction	satisfaction	NOUN
ajsts-2206	203	15	;	;	PUNCT
ajsts-2206	203	16	therefore	therefore	ADV
ajsts-2206	203	17	,	,	PUNCT
ajsts-2206	203	18	poor	poor	ADJ
ajsts-2206	203	19	system	system	NOUN
ajsts-2206	203	20	quality	quality	NOUN
ajsts-2206	203	21	might	might	AUX
ajsts-2206	203	22	pose	pose	VERB
ajsts-2206	203	23	a	a	DET
ajsts-2206	203	24	challenge	challenge	NOUN
ajsts-2206	203	25	with	with	ADP
ajsts-2206	203	26	respect	respect	NOUN
ajsts-2206	203	27	to	to	ADP
ajsts-2206	203	28	the	the	DET
ajsts-2206	203	29	security	security	NOUN
ajsts-2206	203	30	and	and	CCONJ
ajsts-2206	203	31	reliability	reliability	NOUN
ajsts-2206	203	32	of	of	ADP
ajsts-2206	203	33	chatbot	chatbot	NOUN
ajsts-2206	203	34	systems	system	NOUN
ajsts-2206	203	35	.	.	PUNCT
ajsts-2206	204	1	it	it	PRON
ajsts-2206	204	2	is	be	AUX
ajsts-2206	204	3	a	a	DET
ajsts-2206	204	4	major	major	ADJ
ajsts-2206	204	5	concern	concern	NOUN
ajsts-2206	204	6	for	for	SCONJ
ajsts-2206	204	7	us	we	PRON
ajsts-2206	204	8	to	to	PART
ajsts-2206	204	9	implement	implement	VERB
ajsts-2206	204	10	compliance	compliance	NOUN
ajsts-2206	204	11	and	and	CCONJ
ajsts-2206	204	12	robust	robust	ADJ
ajsts-2206	204	13	security	security	NOUN
ajsts-2206	204	14	measures	measure	NOUN
ajsts-2206	204	15	to	to	PART
ajsts-2206	204	16	secure	secure	VERB
ajsts-2206	204	17	the	the	DET
ajsts-2206	204	18	sensitive	sensitive	ADJ
ajsts-2206	204	19	information	information	NOUN
ajsts-2206	204	20	of	of	ADP
ajsts-2206	204	21	clients	client	NOUN
ajsts-2206	204	22	and	and	CCONJ
ajsts-2206	204	23	our	our	PRON
ajsts-2206	204	24	facilities	facility	NOUN
ajsts-2206	204	25	provided	provide	VERB
ajsts-2206	204	26	.	.	PUNCT
ajsts-2206	204	27	”	"	PUNCT
ajsts-2206	205	1	participant	participant	NOUN
ajsts-2206	205	2	4	4	NUM
ajsts-2206	205	3	stated	state	VERB
ajsts-2206	205	4	that	that	SCONJ
ajsts-2206	205	5	“	"	PUNCT
ajsts-2206	205	6	sometimes	sometimes	ADV
ajsts-2206	205	7	employees	employee	NOUN
ajsts-2206	205	8	and	and	CCONJ
ajsts-2206	205	9	clients	client	NOUN
ajsts-2206	205	10	both	both	PRON
ajsts-2206	205	11	feel	feel	VERB
ajsts-2206	205	12	resistant	resistant	ADJ
ajsts-2206	205	13	to	to	ADP
ajsts-2206	205	14	using	use	VERB
ajsts-2206	205	15	chatbots	chatbot	NOUN
ajsts-2206	205	16	for	for	ADP
ajsts-2206	205	17	the	the	DET
ajsts-2206	205	18	requirements	requirement	NOUN
ajsts-2206	205	19	of	of	ADP
ajsts-2206	205	20	customer	customer	NOUN
ajsts-2206	205	21	service	service	NOUN
ajsts-2206	205	22	delivery	delivery	NOUN
ajsts-2206	205	23	due	due	ADP
ajsts-2206	205	24	to	to	ADP
ajsts-2206	205	25	lack	lack	NOUN
ajsts-2206	205	26	of	of	ADP
ajsts-2206	205	27	training	training	NOUN
ajsts-2206	205	28	on	on	ADP
ajsts-2206	205	29	chatbots	chatbot	NOUN
ajsts-2206	205	30	reliability	reliability	NOUN
ajsts-2206	205	31	and	and	CCONJ
ajsts-2206	205	32	user	user	NOUN
ajsts-2206	205	33	adoption	adoption	NOUN
ajsts-2206	205	34	.	.	PUNCT
ajsts-2206	206	1	the	the	DET
ajsts-2206	206	2	key	key	NOUN
ajsts-2206	206	3	is	be	AUX
ajsts-2206	206	4	to	to	PART
ajsts-2206	206	5	know	know	VERB
ajsts-2206	206	6	about	about	ADP
ajsts-2206	206	7	what	what	PRON
ajsts-2206	206	8	are	be	AUX
ajsts-2206	206	9	aspects	aspect	NOUN
ajsts-2206	206	10	of	of	ADP
ajsts-2206	206	11	facility	facility	NOUN
ajsts-2206	206	12	management	management	NOUN
ajsts-2206	206	13	where	where	SCONJ
ajsts-2206	206	14	chatbots	chatbot	NOUN
ajsts-2206	206	15	are	be	AUX
ajsts-2206	206	16	considered	consider	VERB
ajsts-2206	206	17	an	an	DET
ajsts-2206	206	18	authentic	authentic	ADJ
ajsts-2206	206	19	and	and	CCONJ
ajsts-2206	206	20	reliable	reliable	ADJ
ajsts-2206	206	21	source	source	NOUN
ajsts-2206	206	22	.	.	PUNCT
ajsts-2206	206	23	”	"	PUNCT
ajsts-2206	207	1	practical	practical	ADJ
ajsts-2206	207	2	applications	application	NOUN
ajsts-2206	207	3	what	what	PRON
ajsts-2206	207	4	is	be	AUX
ajsts-2206	207	5	the	the	DET
ajsts-2206	207	6	practical	practical	ADJ
ajsts-2206	207	7	implementation	implementation	NOUN
ajsts-2206	207	8	of	of	ADP
ajsts-2206	207	9	ai	ai	VERB
ajsts-2206	207	10	-	-	PUNCT
ajsts-2206	207	11	enhanced	enhance	VERB
ajsts-2206	207	12	chatbots	chatbot	NOUN
ajsts-2206	207	13	in	in	ADP
ajsts-2206	207	14	facilities	facility	NOUN
ajsts-2206	207	15	management	management	NOUN
ajsts-2206	207	16	?	?	PUNCT
ajsts-2206	208	1	participant	participant	NOUN
ajsts-2206	208	2	2	2	NUM
ajsts-2206	208	3	stated	state	VERB
ajsts-2206	208	4	that	that	SCONJ
ajsts-2206	208	5	“	"	PUNCT
ajsts-2206	208	6	implementing	implement	VERB
ajsts-2206	208	7	a	a	DET
ajsts-2206	208	8	chatbot	chatbot	NOUN
ajsts-2206	208	9	for	for	ADP
ajsts-2206	208	10	facilities	facility	NOUN
ajsts-2206	208	11	management	management	NOUN
ajsts-2206	208	12	is	be	AUX
ajsts-2206	208	13	a	a	DET
ajsts-2206	208	14	viable	viable	ADJ
ajsts-2206	208	15	and	and	CCONJ
ajsts-2206	208	16	cost	cost	NOUN
ajsts-2206	208	17	-	-	PUNCT
ajsts-2206	208	18	effective	effective	ADJ
ajsts-2206	208	19	source	source	NOUN
ajsts-2206	208	20	,	,	PUNCT
ajsts-2206	208	21	increasing	increase	VERB
ajsts-2206	208	22	user	user	NOUN
ajsts-2206	208	23	preference	preference	NOUN
ajsts-2206	208	24	towards	towards	ADP
ajsts-2206	208	25	messaging	messaging	NOUN
ajsts-2206	208	26	due	due	ADP
ajsts-2206	208	27	to	to	ADP
ajsts-2206	208	28	the	the	DET
ajsts-2206	208	29	sophistication	sophistication	NOUN
ajsts-2206	208	30	of	of	ADP
ajsts-2206	208	31	nlp	nlp	NOUN
ajsts-2206	208	32	.	.	PUNCT
ajsts-2206	209	1	the	the	DET
ajsts-2206	209	2	chatbot	chatbot	NOUN
ajsts-2206	209	3	’s	’s	PART
ajsts-2206	209	4	software	software	NOUN
ajsts-2206	209	5	implementation	implementation	NOUN
ajsts-2206	209	6	means	mean	VERB
ajsts-2206	209	7	there	there	PRON
ajsts-2206	209	8	are	be	VERB
ajsts-2206	209	9	no	no	DET
ajsts-2206	209	10	significant	significant	ADJ
ajsts-2206	209	11	equipment	equipment	NOUN
ajsts-2206	209	12	expenditures	expenditure	NOUN
ajsts-2206	209	13	or	or	CCONJ
ajsts-2206	209	14	installation	installation	NOUN
ajsts-2206	209	15	expenses	expense	NOUN
ajsts-2206	209	16	.	.	PUNCT
ajsts-2206	210	1	it	it	PRON
ajsts-2206	210	2	does	do	AUX
ajsts-2206	210	3	not	not	PART
ajsts-2206	210	4	require	require	VERB
ajsts-2206	210	5	long	long	ADJ
ajsts-2206	210	6	to	to	PART
ajsts-2206	210	7	notice	notice	VERB
ajsts-2206	210	8	productivity	productivity	NOUN
ajsts-2206	210	9	gains	gain	NOUN
ajsts-2206	210	10	for	for	ADP
ajsts-2206	210	11	building	build	VERB
ajsts-2206	210	12	management	management	NOUN
ajsts-2206	210	13	and	and	CCONJ
ajsts-2206	210	14	convenience	convenience	NOUN
ajsts-2206	210	15	gains	gain	NOUN
ajsts-2206	210	16	for	for	ADP
ajsts-2206	210	17	building	build	VERB
ajsts-2206	210	18	users	user	NOUN
ajsts-2206	210	19	.	.	PUNCT
ajsts-2206	210	20	”	"	PUNCT
ajsts-2206	211	1	participant	participant	NOUN
ajsts-2206	211	2	4	4	NUM
ajsts-2206	211	3	stated	state	VERB
ajsts-2206	211	4	that	that	SCONJ
ajsts-2206	211	5	“	"	PUNCT
ajsts-2206	211	6	we	we	PRON
ajsts-2206	211	7	employ	employ	VERB
ajsts-2206	211	8	a	a	DET
ajsts-2206	211	9	chatbot	chatbot	NOUN
ajsts-2206	211	10	-	-	PUNCT
ajsts-2206	211	11	assisted	assist	VERB
ajsts-2206	211	12	facility	facility	NOUN
ajsts-2206	211	13	management	management	NOUN
ajsts-2206	211	14	technology	technology	NOUN
ajsts-2206	211	15	to	to	PART
ajsts-2206	211	16	automatically	automatically	ADV
ajsts-2206	211	17	produce	produce	VERB
ajsts-2206	211	18	daily	daily	ADJ
ajsts-2206	211	19	reports	report	NOUN
ajsts-2206	211	20	for	for	ADP
ajsts-2206	211	21	building	build	VERB
ajsts-2206	211	22	contractors	contractor	NOUN
ajsts-2206	211	23	by	by	ADP
ajsts-2206	211	24	collecting	collect	VERB
ajsts-2206	211	25	conversations	conversation	NOUN
ajsts-2206	211	26	between	between	ADP
ajsts-2206	211	27	subcontractors	subcontractor	NOUN
ajsts-2206	211	28	on	on	ADP
ajsts-2206	211	29	instant	instant	ADJ
ajsts-2206	211	30	messaging	messaging	NOUN
ajsts-2206	211	31	platforms	platform	NOUN
ajsts-2206	211	32	.	.	PUNCT
ajsts-2206	212	1	also	also	ADV
ajsts-2206	212	2	,	,	PUNCT
ajsts-2206	212	3	it	it	PRON
ajsts-2206	212	4	helps	help	VERB
ajsts-2206	212	5	with	with	ADP
ajsts-2206	212	6	facility	facility	NOUN
ajsts-2206	212	7	management	management	NOUN
ajsts-2206	212	8	,	,	PUNCT
ajsts-2206	212	9	identifying	identify	VERB
ajsts-2206	212	10	hazards	hazard	NOUN
ajsts-2206	212	11	,	,	PUNCT
ajsts-2206	212	12	briefings	briefing	NOUN
ajsts-2206	212	13	,	,	PUNCT
ajsts-2206	212	14	meetings	meeting	NOUN
ajsts-2206	212	15	,	,	PUNCT
ajsts-2206	212	16	training	training	NOUN
ajsts-2206	212	17	,	,	PUNCT
ajsts-2206	212	18	teamwork	teamwork	NOUN
ajsts-2206	212	19	,	,	PUNCT
ajsts-2206	212	20	well	well	ADV
ajsts-2206	212	21	-	-	PUNCT
ajsts-2206	212	22	being	being	NOUN
ajsts-2206	212	23	,	,	PUNCT
ajsts-2206	212	24	and	and	CCONJ
ajsts-2206	212	25	customer	customer	NOUN
ajsts-2206	212	26	service	service	NOUN
ajsts-2206	212	27	.	.	PUNCT
ajsts-2206	212	28	”	"	PUNCT
ajsts-2206	213	1	discussion	discussion	NOUN
ajsts-2206	213	2	this	this	DET
ajsts-2206	213	3	study	study	NOUN
ajsts-2206	213	4	focused	focus	VERB
ajsts-2206	213	5	mainly	mainly	ADV
ajsts-2206	213	6	on	on	ADP
ajsts-2206	213	7	the	the	DET
ajsts-2206	213	8	integration	integration	NOUN
ajsts-2206	213	9	of	of	ADP
ajsts-2206	213	10	tam	tam	PROPN
ajsts-2206	213	11	and	and	CCONJ
ajsts-2206	213	12	srt	srt	VERB
ajsts-2206	213	13	to	to	PART
ajsts-2206	213	14	shed	shed	VERB
ajsts-2206	213	15	light	light	NOUN
ajsts-2206	213	16	on	on	ADP
ajsts-2206	213	17	the	the	DET
ajsts-2206	213	18	use	use	NOUN
ajsts-2206	213	19	of	of	ADP
ajsts-2206	213	20	chatbots	chatbot	NOUN
ajsts-2206	213	21	optimising	optimise	VERB
ajsts-2206	213	22	service	service	NOUN
ajsts-2206	213	23	delivery	delivery	NOUN
ajsts-2206	213	24	and	and	CCONJ
ajsts-2206	213	25	response	response	NOUN
ajsts-2206	213	26	time	time	NOUN
ajsts-2206	213	27	in	in	ADP
ajsts-2206	213	28	facilities	facility	NOUN
ajsts-2206	213	29	management	management	NOUN
ajsts-2206	213	30	.	.	PUNCT
ajsts-2206	214	1	several	several	ADJ
ajsts-2206	214	2	key	key	ADJ
ajsts-2206	214	3	findings	finding	NOUN
ajsts-2206	214	4	derived	derive	VERB
ajsts-2206	214	5	from	from	ADP
ajsts-2206	214	6	the	the	DET
ajsts-2206	214	7	analysis	analysis	NOUN
ajsts-2206	214	8	are	be	AUX
ajsts-2206	214	9	discussed	discuss	VERB
ajsts-2206	214	10	as	as	SCONJ
ajsts-2206	214	11	follows	follow	VERB
ajsts-2206	214	12	.	.	PUNCT
ajsts-2206	215	1	first	first	ADV
ajsts-2206	215	2	,	,	PUNCT
ajsts-2206	215	3	the	the	DET
ajsts-2206	215	4	relationship	relationship	NOUN
ajsts-2206	215	5	between	between	ADP
ajsts-2206	215	6	pu	pu	PROPN
ajsts-2206	215	7	of	of	ADP
ajsts-2206	215	8	chatbots	chatbot	NOUN
ajsts-2206	215	9	optimising	optimise	VERB
ajsts-2206	215	10	service	service	NOUN
ajsts-2206	215	11	delivery	delivery	NOUN
ajsts-2206	215	12	and	and	CCONJ
ajsts-2206	215	13	response	response	NOUN
ajsts-2206	215	14	time	time	NOUN
ajsts-2206	215	15	and	and	CCONJ
ajsts-2206	215	16	facilities	facility	NOUN
ajsts-2206	215	17	management	management	NOUN
ajsts-2206	215	18	is	be	AUX
ajsts-2206	215	19	supported	support	VERB
ajsts-2206	215	20	(	(	PUNCT
ajsts-2206	215	21	h1	h1	PROPN
ajsts-2206	215	22	:	:	PUNCT
ajsts-2206	215	23	the	the	DET
ajsts-2206	215	24	impact	impact	NOUN
ajsts-2206	215	25	of	of	ADP
ajsts-2206	215	26	the	the	DET
ajsts-2206	215	27	perceived	perceive	VERB
ajsts-2206	215	28	usefulness	usefulness	NOUN
ajsts-2206	215	29	(	(	PUNCT
ajsts-2206	215	30	pu	pu	PROPN
ajsts-2206	215	31	)	)	PUNCT
ajsts-2206	215	32	of	of	ADP
ajsts-2206	215	33	ai	ai	ADV
ajsts-2206	215	34	-	-	PUNCT
ajsts-2206	215	35	enhanced	enhance	VERB
ajsts-2206	215	36	chatbots	chatbot	NOUN
ajsts-2206	215	37	optimising	optimise	VERB
ajsts-2206	215	38	customer	customer	NOUN
ajsts-2206	215	39	service	service	NOUN
ajsts-2206	215	40	delivery	delivery	NOUN
ajsts-2206	215	41	and	and	CCONJ
ajsts-2206	215	42	response	response	NOUN
ajsts-2206	215	43	time	time	NOUN
ajsts-2206	215	44	is	be	AUX
ajsts-2206	215	45	significant	significant	ADJ
ajsts-2206	215	46	on	on	ADP
ajsts-2206	215	47	the	the	DET
ajsts-2206	215	48	dependent	dependent	ADJ
ajsts-2206	215	49	variable	variable	NOUN
ajsts-2206	215	50	,	,	PUNCT
ajsts-2206	215	51	i.e.	i.e.	X
ajsts-2206	215	52	,	,	PUNCT
ajsts-2206	215	53	facilities	facility	NOUN
ajsts-2206	215	54	management	management	NOUN
ajsts-2206	215	55	)	)	PUNCT
ajsts-2206	215	56	.	.	PUNCT
ajsts-2206	216	1	tam	tam	PROPN
ajsts-2206	216	2	has	have	AUX
ajsts-2206	216	3	been	be	AUX
ajsts-2206	216	4	advanced	advance	VERB
ajsts-2206	216	5	in	in	ADP
ajsts-2206	216	6	analysing	analyse	VERB
ajsts-2206	216	7	how	how	SCONJ
ajsts-2206	216	8	new	new	ADJ
ajsts-2206	216	9	technologies	technology	NOUN
ajsts-2206	216	10	are	be	AUX
ajsts-2206	216	11	perceived	perceive	VERB
ajsts-2206	216	12	and	and	CCONJ
ajsts-2206	216	13	received	receive	VERB
ajsts-2206	216	14	for	for	ADP
ajsts-2206	216	15	the	the	DET
ajsts-2206	216	16	outcomes	outcome	NOUN
ajsts-2206	216	17	of	of	ADP
ajsts-2206	216	18	ease	ease	NOUN
ajsts-2206	216	19	of	of	ADP
ajsts-2206	216	20	use	use	NOUN
ajsts-2206	216	21	,	,	PUNCT
ajsts-2206	216	22	social	social	ADJ
ajsts-2206	216	23	influence	influence	NOUN
ajsts-2206	216	24	and	and	CCONJ
ajsts-2206	216	25	complexity	complexity	NOUN
ajsts-2206	216	26	(	(	PUNCT
ajsts-2206	216	27	humairoh	humairoh	PROPN
ajsts-2206	216	28	&	&	CCONJ
ajsts-2206	216	29	susilo	susilo	PROPN
ajsts-2206	216	30	,	,	PUNCT
ajsts-2206	216	31	2023	2023	NUM
ajsts-2206	216	32	;	;	PUNCT
ajsts-2206	216	33	tawafak	tawafak	NOUN
ajsts-2206	216	34	et	et	PROPN
ajsts-2206	216	35	al	al	PROPN
ajsts-2206	216	36	.	.	PROPN
ajsts-2206	216	37	,	,	PUNCT
ajsts-2206	216	38	2023	2023	NUM
ajsts-2206	216	39	)	)	PUNCT
ajsts-2206	216	40	.	.	PUNCT
ajsts-2206	217	1	consequently	consequently	ADV
ajsts-2206	217	2	,	,	PUNCT
ajsts-2206	217	3	each	each	DET
ajsts-2206	217	4	time	time	NOUN
ajsts-2206	217	5	a	a	DET
ajsts-2206	217	6	user	user	NOUN
ajsts-2206	217	7	facilitates	facilitate	VERB
ajsts-2206	217	8	automated	automated	ADJ
ajsts-2206	217	9	conversations	conversation	NOUN
ajsts-2206	217	10	using	use	VERB
ajsts-2206	217	11	a	a	DET
ajsts-2206	217	12	chatbot	chatbot	NOUN
ajsts-2206	217	13	,	,	PUNCT
ajsts-2206	217	14	the	the	DET
ajsts-2206	217	15	parameters	parameter	NOUN
ajsts-2206	217	16	of	of	ADP
ajsts-2206	217	17	user	user	NOUN
ajsts-2206	217	18	satisfaction	satisfaction	NOUN
ajsts-2206	217	19	are	be	AUX
ajsts-2206	217	20	increased	increase	VERB
ajsts-2206	217	21	after	after	ADP
ajsts-2206	217	22	getting	get	VERB
ajsts-2206	217	23	welltimed	welltime	VERB
ajsts-2206	217	24	,	,	PUNCT
ajsts-2206	217	25	correct	correct	ADJ
ajsts-2206	217	26	and	and	CCONJ
ajsts-2206	217	27	relevant	relevant	ADJ
ajsts-2206	217	28	data	datum	NOUN
ajsts-2206	217	29	.	.	PUNCT
ajsts-2206	218	1	it	it	PRON
ajsts-2206	218	2	directly	directly	ADV
ajsts-2206	218	3	influences	influence	VERB
ajsts-2206	218	4	the	the	DET
ajsts-2206	218	5	perceived	perceive	VERB
ajsts-2206	218	6	usefulness	usefulness	NOUN
ajsts-2206	218	7	of	of	ADP
ajsts-2206	218	8	chatbots	chatbot	NOUN
ajsts-2206	218	9	in	in	ADP
ajsts-2206	218	10	facilities	facility	NOUN
ajsts-2206	218	11	management	management	NOUN
ajsts-2206	218	12	(	(	PUNCT
ajsts-2206	218	13	humairoh	humairoh	PROPN
ajsts-2206	218	14	&	&	CCONJ
ajsts-2206	218	15	susilo	susilo	PROPN
ajsts-2206	218	16	,	,	PUNCT
ajsts-2206	218	17	2023	2023	NUM
ajsts-2206	218	18	;	;	PUNCT
ajsts-2206	218	19	le	le	X
ajsts-2206	218	20	,	,	PUNCT
ajsts-2206	218	21	2023	2023	NUM
ajsts-2206	218	22	)	)	PUNCT
ajsts-2206	218	23	.	.	PUNCT
ajsts-2206	219	1	supporting	support	VERB
ajsts-2206	219	2	the	the	DET
ajsts-2206	219	3	stated	state	VERB
ajsts-2206	219	4	fact	fact	NOUN
ajsts-2206	219	5	,	,	PUNCT
ajsts-2206	219	6	another	another	DET
ajsts-2206	219	7	research	research	NOUN
ajsts-2206	219	8	claimed	claim	VERB
ajsts-2206	219	9	that	that	SCONJ
ajsts-2206	219	10	chatbots	chatbot	NOUN
ajsts-2206	219	11	are	be	AUX
ajsts-2206	219	12	easy	easy	ADJ
ajsts-2206	219	13	to	to	PART
ajsts-2206	219	14	use	use	VERB
ajsts-2206	219	15	(	(	PUNCT
ajsts-2206	219	16	peou	peou	ADV
ajsts-2206	219	17	)	)	PUNCT
ajsts-2206	219	18	due	due	ADP
ajsts-2206	219	19	to	to	ADP
ajsts-2206	219	20	the	the	DET
ajsts-2206	219	21	use	use	NOUN
ajsts-2206	219	22	of	of	ADP
ajsts-2206	219	23	nlp	nlp	NOUN
ajsts-2206	219	24	technology	technology	NOUN
ajsts-2206	219	25	,	,	PUNCT
ajsts-2206	219	26	which	which	PRON
ajsts-2206	219	27	is	be	AUX
ajsts-2206	219	28	becoming	become	VERB
ajsts-2206	219	29	useful	useful	ADJ
ajsts-2206	219	30	(	(	PUNCT
ajsts-2206	219	31	pu	pu	PROPN
ajsts-2206	219	32	)	)	PUNCT
ajsts-2206	219	33	for	for	ADP
ajsts-2206	219	34	both	both	DET
ajsts-2206	219	35	companies	company	NOUN
ajsts-2206	219	36	and	and	CCONJ
ajsts-2206	219	37	customers	customer	NOUN
ajsts-2206	219	38	as	as	SCONJ
ajsts-2206	219	39	they	they	PRON
ajsts-2206	219	40	are	be	AUX
ajsts-2206	219	41	perceived	perceive	VERB
ajsts-2206	219	42	to	to	PART
ajsts-2206	219	43	deploy	deploy	VERB
ajsts-2206	219	44	human	human	ADJ
ajsts-2206	219	45	resources	resource	NOUN
ajsts-2206	219	46	in	in	ADP
ajsts-2206	219	47	other	other	ADJ
ajsts-2206	219	48	tasks	task	NOUN
ajsts-2206	219	49	within	within	ADP
ajsts-2206	219	50	the	the	DET
ajsts-2206	219	51	business	business	NOUN
ajsts-2206	219	52	and	and	CCONJ
ajsts-2206	219	53	save	save	VERB
ajsts-2206	219	54	time	time	NOUN
ajsts-2206	219	55	(	(	PUNCT
ajsts-2206	219	56	lubbe	lubbe	X
ajsts-2206	219	57	&	&	CCONJ
ajsts-2206	219	58	ngoma	ngoma	PROPN
ajsts-2206	219	59	,	,	PUNCT
ajsts-2206	219	60	2021	2021	NUM
ajsts-2206	219	61	;	;	PUNCT
ajsts-2206	219	62	selamat	selamat	PROPN
ajsts-2206	219	63	&	&	CCONJ
ajsts-2206	219	64	windasari	windasari	PROPN
ajsts-2206	219	65	,	,	PUNCT
ajsts-2206	219	66	2021	2021	NUM
ajsts-2206	219	67	)	)	PUNCT
ajsts-2206	219	68	.	.	PUNCT
ajsts-2206	220	1	efficient	efficient	ADJ
ajsts-2206	220	2	use	use	NOUN
ajsts-2206	220	3	of	of	ADP
ajsts-2206	220	4	technology	technology	NOUN
ajsts-2206	220	5	such	such	ADJ
ajsts-2206	220	6	as	as	ADP
ajsts-2206	220	7	chatbot	chatbot	NOUN
ajsts-2206	220	8	strengthen	strengthen	VERB
ajsts-2206	220	9	overall	overall	ADJ
ajsts-2206	220	10	customer	customer	NOUN
ajsts-2206	220	11	experience	experience	NOUN
ajsts-2206	220	12	decreases	decrease	VERB
ajsts-2206	220	13	the	the	DET
ajsts-2206	220	14	number	number	NOUN
ajsts-2206	220	15	of	of	ADP
ajsts-2206	220	16	complaints	complaint	NOUN
ajsts-2206	220	17	,	,	PUNCT
ajsts-2206	220	18	and	and	CCONJ
ajsts-2206	220	19	encourages	encourage	VERB
ajsts-2206	220	20	repurchase	repurchase	VERB
ajsts-2206	220	21	intention	intention	NOUN
ajsts-2206	220	22	(	(	PUNCT
ajsts-2206	220	23	chen	chen	PROPN
ajsts-2206	220	24	et	et	PROPN
ajsts-2206	220	25	al	al	PROPN
ajsts-2206	220	26	.	.	PROPN
ajsts-2206	220	27	,	,	PUNCT
ajsts-2206	220	28	2021	2021	NUM
ajsts-2206	220	29	;	;	PUNCT
ajsts-2206	220	30	lubbe	lubbe	PROPN
ajsts-2206	220	31	&	&	CCONJ
ajsts-2206	220	32	ngoma	ngoma	PROPN
ajsts-2206	220	33	,	,	PUNCT
ajsts-2206	220	34	2021	2021	NUM
ajsts-2206	220	35	)	)	PUNCT
ajsts-2206	220	36	.	.	PUNCT
ajsts-2206	221	1	nonetheless	nonetheless	ADV
ajsts-2206	221	2	,	,	PUNCT
ajsts-2206	221	3	existing	exist	VERB
ajsts-2206	221	4	literature	literature	NOUN
ajsts-2206	221	5	studies	study	NOUN
ajsts-2206	221	6	also	also	ADV
ajsts-2206	221	7	highlighted	highlight	VERB
ajsts-2206	221	8	that	that	SCONJ
ajsts-2206	221	9	pu	pu	PROPN
ajsts-2206	221	10	and	and	CCONJ
ajsts-2206	221	11	peou	peou	PROPN
ajsts-2206	221	12	are	be	AUX
ajsts-2206	221	13	associated	associate	VERB
ajsts-2206	221	14	with	with	ADP
ajsts-2206	221	15	perceived	perceive	VERB
ajsts-2206	221	16	enjoyment	enjoyment	NOUN
ajsts-2206	221	17	,	,	PUNCT
ajsts-2206	221	18	perceived	perceive	VERB
ajsts-2206	221	19	risk	risk	NOUN
ajsts-2206	221	20	,	,	PUNCT
ajsts-2206	221	21	price	price	NOUN
ajsts-2206	221	22	consciousness	consciousness	NOUN
ajsts-2206	221	23	,	,	PUNCT
ajsts-2206	221	24	compatibility	compatibility	NOUN
ajsts-2206	221	25	,	,	PUNCT
ajsts-2206	221	26	and	and	CCONJ
ajsts-2206	221	27	personal	personal	ADJ
ajsts-2206	221	28	innovativeness	innovativeness	NOUN
ajsts-2206	221	29	(	(	PUNCT
ajsts-2206	221	30	kasilingam	kasilingam	ADJ
ajsts-2206	221	31	,	,	PUNCT
ajsts-2206	221	32	2020	2020	NUM
ajsts-2206	221	33	)	)	PUNCT
ajsts-2206	221	34	.	.	PUNCT
ajsts-2206	222	1	similarly	similarly	ADV
ajsts-2206	222	2	,	,	PUNCT
ajsts-2206	222	3	the	the	DET
ajsts-2206	222	4	research	research	NOUN
ajsts-2206	222	5	supported	support	VERB
ajsts-2206	222	6	the	the	DET
ajsts-2206	222	7	relationship	relationship	NOUN
ajsts-2206	222	8	between	between	ADP
ajsts-2206	222	9	peou	peou	ADV
ajsts-2206	222	10	of	of	ADP
ajsts-2206	222	11	chatbots	chatbot	NOUN
ajsts-2206	222	12	optimising	optimise	VERB
ajsts-2206	222	13	service	service	NOUN
ajsts-2206	222	14	delivery	delivery	NOUN
ajsts-2206	222	15	and	and	CCONJ
ajsts-2206	222	16	response	response	NOUN
ajsts-2206	222	17	time	time	NOUN
ajsts-2206	222	18	and	and	CCONJ
ajsts-2206	222	19	facilities	facility	NOUN
ajsts-2206	222	20	management	management	NOUN
ajsts-2206	222	21	is	be	AUX
ajsts-2206	222	22	supported	support	VERB
ajsts-2206	222	23	(	(	PUNCT
ajsts-2206	222	24	h2	h2	NOUN
ajsts-2206	222	25	:	:	PUNCT
ajsts-2206	222	26	the	the	DET
ajsts-2206	222	27	impact	impact	NOUN
ajsts-2206	222	28	of	of	ADP
ajsts-2206	222	29	the	the	DET
ajsts-2206	222	30	perceived	perceive	VERB
ajsts-2206	222	31	ease	ease	NOUN
ajsts-2206	222	32	-	-	PUNCT
ajsts-2206	222	33	of	of	ADP
ajsts-2206	222	34	-	-	PUNCT
ajsts-2206	222	35	use	use	NOUN
ajsts-2206	222	36	(	(	PUNCT
ajsts-2206	222	37	peou	peou	ADV
ajsts-2206	222	38	)	)	PUNCT
ajsts-2206	222	39	of	of	ADP
ajsts-2206	222	40	ai	ai	ADV
ajsts-2206	222	41	-	-	PUNCT
ajsts-2206	222	42	enhanced	enhance	VERB
ajsts-2206	222	43	chatbots	chatbot	NOUN
ajsts-2206	222	44	optimising	optimise	VERB
ajsts-2206	222	45	customer	customer	NOUN
ajsts-2206	222	46	service	service	NOUN
ajsts-2206	222	47	delivery	delivery	NOUN
ajsts-2206	222	48	and	and	CCONJ
ajsts-2206	222	49	response	response	NOUN
ajsts-2206	222	50	time	time	NOUN
ajsts-2206	222	51	is	be	AUX
ajsts-2206	222	52	significant	significant	ADJ
ajsts-2206	222	53	on	on	ADP
ajsts-2206	222	54	the	the	DET
ajsts-2206	222	55	dependent	dependent	ADJ
ajsts-2206	222	56	variable	variable	NOUN
ajsts-2206	222	57	,	,	PUNCT
ajsts-2206	222	58	i.e.	i.e.	X
ajsts-2206	222	59	,	,	PUNCT
ajsts-2206	222	60	facilities	facility	NOUN
ajsts-2206	222	61	management	management	NOUN
ajsts-2206	222	62	)	)	PUNCT
ajsts-2206	222	63	.	.	PUNCT
ajsts-2206	223	1	second	second	ADJ
ajsts-2206	223	2	,	,	PUNCT
ajsts-2206	223	3	the	the	DET
ajsts-2206	223	4	advantages	advantage	NOUN
ajsts-2206	223	5	of	of	ADP
ajsts-2206	223	6	chatbots	chatbot	NOUN
ajsts-2206	223	7	are	be	AUX
ajsts-2206	223	8	various	various	ADJ
ajsts-2206	223	9	pa	pa	PROPN
ajsts-2206	223	10	ge	ge	PROPN
ajsts-2206	223	11	52	52	NUM
ajsts-2206	223	12	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	223	13	am	be	AUX
ajsts-2206	223	14	.	.	PUNCT
ajsts-2206	224	1	j.	j.	PROPN
ajsts-2206	224	2	smart	smart	PROPN
ajsts-2206	224	3	.	.	PUNCT
ajsts-2206	225	1	technol	technol	PROPN
ajsts-2206	225	2	.	.	PUNCT
ajsts-2206	225	3	solutions	solution	NOUN
ajsts-2206	225	4	2(2	2(2	NUM
ajsts-2206	225	5	)	)	PUNCT
ajsts-2206	225	6	43	43	NUM
ajsts-2206	225	7	-	-	SYM
ajsts-2206	225	8	54	54	NUM
ajsts-2206	225	9	,	,	PUNCT
ajsts-2206	225	10	2023	2023	NUM
ajsts-2206	225	11	associated	associate	VERB
ajsts-2206	225	12	with	with	ADP
ajsts-2206	225	13	ease	ease	NOUN
ajsts-2206	225	14	of	of	ADP
ajsts-2206	225	15	use	use	NOUN
ajsts-2206	225	16	,	,	PUNCT
ajsts-2206	225	17	such	such	ADJ
ajsts-2206	225	18	as	as	ADP
ajsts-2206	225	19	cost	cost	NOUN
ajsts-2206	225	20	-	-	PUNCT
ajsts-2206	225	21	effectiveness	effectiveness	NOUN
ajsts-2206	225	22	,	,	PUNCT
ajsts-2206	225	23	availability	availability	NOUN
ajsts-2206	225	24	,	,	PUNCT
ajsts-2206	225	25	customer	customer	NOUN
ajsts-2206	225	26	interaction	interaction	NOUN
ajsts-2206	225	27	,	,	PUNCT
ajsts-2206	225	28	personal	personal	ADJ
ajsts-2206	225	29	assistance	assistance	NOUN
ajsts-2206	225	30	and	and	CCONJ
ajsts-2206	225	31	automation	automation	NOUN
ajsts-2206	225	32	.	.	PUNCT
ajsts-2206	226	1	nevertheless	nevertheless	ADV
ajsts-2206	226	2	,	,	PUNCT
ajsts-2206	226	3	reduced	reduce	VERB
ajsts-2206	226	4	flexibility	flexibility	NOUN
ajsts-2206	226	5	can	can	AUX
ajsts-2206	226	6	be	be	AUX
ajsts-2206	226	7	a	a	DET
ajsts-2206	226	8	challenge	challenge	NOUN
ajsts-2206	226	9	for	for	ADP
ajsts-2206	226	10	a	a	DET
ajsts-2206	226	11	few	few	ADJ
ajsts-2206	226	12	users	user	NOUN
ajsts-2206	226	13	,	,	PUNCT
ajsts-2206	226	14	which	which	PRON
ajsts-2206	226	15	influences	influence	VERB
ajsts-2206	226	16	their	their	PRON
ajsts-2206	226	17	biou	biou	NOUN
ajsts-2206	226	18	.	.	PUNCT
ajsts-2206	227	1	however	however	ADV
ajsts-2206	227	2	,	,	PUNCT
ajsts-2206	227	3	the	the	DET
ajsts-2206	227	4	current	current	ADJ
ajsts-2206	227	5	research	research	NOUN
ajsts-2206	227	6	opposes	oppose	VERB
ajsts-2206	227	7	the	the	DET
ajsts-2206	227	8	stated	stated	ADJ
ajsts-2206	227	9	fact	fact	NOUN
ajsts-2206	227	10	since	since	SCONJ
ajsts-2206	227	11	it	it	PRON
ajsts-2206	227	12	is	be	AUX
ajsts-2206	227	13	supported	support	VERB
ajsts-2206	227	14	(	(	PUNCT
ajsts-2206	227	15	h3	h3	NOUN
ajsts-2206	227	16	:	:	PUNCT
ajsts-2206	227	17	the	the	DET
ajsts-2206	227	18	impact	impact	NOUN
ajsts-2206	227	19	of	of	ADP
ajsts-2206	227	20	behavioural	behavioural	ADJ
ajsts-2206	227	21	intention	intention	NOUN
ajsts-2206	227	22	to	to	PART
ajsts-2206	227	23	use	use	VERB
ajsts-2206	227	24	ai	ai	VERB
ajsts-2206	227	25	-	-	PUNCT
ajsts-2206	227	26	enhanced	enhance	VERB
ajsts-2206	227	27	chatbots	chatbot	NOUN
ajsts-2206	227	28	optimising	optimise	VERB
ajsts-2206	227	29	customer	customer	NOUN
ajsts-2206	227	30	service	service	NOUN
ajsts-2206	227	31	delivery	delivery	NOUN
ajsts-2206	227	32	and	and	CCONJ
ajsts-2206	227	33	response	response	NOUN
ajsts-2206	227	34	time	time	NOUN
ajsts-2206	227	35	is	be	AUX
ajsts-2206	227	36	significant	significant	ADJ
ajsts-2206	227	37	on	on	ADP
ajsts-2206	227	38	facilities	facility	NOUN
ajsts-2206	227	39	management	management	NOUN
ajsts-2206	227	40	)	)	PUNCT
ajsts-2206	227	41	.	.	PUNCT
ajsts-2206	228	1	it	it	PRON
ajsts-2206	228	2	is	be	AUX
ajsts-2206	228	3	justified	justify	VERB
ajsts-2206	228	4	by	by	ADP
ajsts-2206	228	5	su	su	PROPN
ajsts-2206	228	6	et	et	PROPN
ajsts-2206	228	7	al	al	PROPN
ajsts-2206	228	8	.	.	PROPN
ajsts-2206	229	1	(	(	PUNCT
ajsts-2206	229	2	2021	2021	NUM
ajsts-2206	229	3	)	)	PUNCT
ajsts-2206	229	4	that	that	SCONJ
ajsts-2206	229	5	chatbots	chatbot	NOUN
ajsts-2206	229	6	,	,	PUNCT
ajsts-2206	229	7	like	like	ADP
ajsts-2206	229	8	humans	human	NOUN
ajsts-2206	229	9	,	,	PUNCT
ajsts-2206	229	10	provide	provide	VERB
ajsts-2206	229	11	customer	customer	NOUN
ajsts-2206	229	12	service	service	NOUN
ajsts-2206	229	13	by	by	ADP
ajsts-2206	229	14	integrating	integrate	VERB
ajsts-2206	229	15	relationship	relationship	NOUN
ajsts-2206	229	16	management	management	NOUN
ajsts-2206	229	17	and	and	CCONJ
ajsts-2206	229	18	functional	functional	ADJ
ajsts-2206	229	19	behaviours	behaviour	NOUN
ajsts-2206	229	20	.	.	PUNCT
ajsts-2206	230	1	despite	despite	SCONJ
ajsts-2206	230	2	lacking	lack	VERB
ajsts-2206	230	3	emotions	emotion	NOUN
ajsts-2206	230	4	,	,	PUNCT
ajsts-2206	230	5	they	they	PRON
ajsts-2206	230	6	offer	offer	VERB
ajsts-2206	230	7	faster	fast	ADJ
ajsts-2206	230	8	service	service	NOUN
ajsts-2206	230	9	delivery	delivery	NOUN
ajsts-2206	230	10	,	,	PUNCT
ajsts-2206	230	11	satisfy	satisfy	VERB
ajsts-2206	230	12	immediate	immediate	ADJ
ajsts-2206	230	13	needs	need	NOUN
ajsts-2206	230	14	,	,	PUNCT
ajsts-2206	230	15	and	and	CCONJ
ajsts-2206	230	16	reduce	reduce	VERB
ajsts-2206	230	17	negative	negative	ADJ
ajsts-2206	230	18	word	word	NOUN
ajsts-2206	230	19	-	-	PUNCT
ajsts-2206	230	20	of	of	ADP
ajsts-2206	230	21	-	-	PUNCT
ajsts-2206	230	22	mouth	mouth	NOUN
ajsts-2206	230	23	(	(	PUNCT
ajsts-2206	230	24	um	um	INTJ
ajsts-2206	230	25	et	et	PROPN
ajsts-2206	230	26	al	al	PROPN
ajsts-2206	230	27	.	.	PROPN
ajsts-2206	230	28	,	,	PUNCT
ajsts-2206	230	29	2020	2020	NUM
ajsts-2206	230	30	)	)	PUNCT
ajsts-2206	230	31	.	.	PUNCT
ajsts-2206	231	1	consequently	consequently	ADV
ajsts-2206	231	2	,	,	PUNCT
ajsts-2206	231	3	adam	adam	PROPN
ajsts-2206	231	4	et	et	PROPN
ajsts-2206	231	5	al	al	PROPN
ajsts-2206	231	6	.	.	PROPN
ajsts-2206	231	7	(	(	PUNCT
ajsts-2206	231	8	2021	2021	NUM
ajsts-2206	231	9	)	)	PUNCT
ajsts-2206	231	10	analysed	analyse	VERB
ajsts-2206	231	11	that	that	SCONJ
ajsts-2206	231	12	ai	ai	VERB
ajsts-2206	231	13	-	-	PUNCT
ajsts-2206	231	14	enhanced	enhance	VERB
ajsts-2206	231	15	chatbots	chatbot	NOUN
ajsts-2206	231	16	create	create	VERB
ajsts-2206	231	17	an	an	DET
ajsts-2206	231	18	impact	impact	NOUN
ajsts-2206	231	19	on	on	ADP
ajsts-2206	231	20	the	the	DET
ajsts-2206	231	21	biou	biou	NOUN
ajsts-2206	231	22	in	in	ADP
ajsts-2206	231	23	customer	customer	NOUN
ajsts-2206	231	24	service	service	NOUN
ajsts-2206	231	25	delivery	delivery	NOUN
ajsts-2206	231	26	and	and	CCONJ
ajsts-2206	231	27	dynamic	dynamic	ADJ
ajsts-2206	231	28	response	response	NOUN
ajsts-2206	231	29	times	time	NOUN
ajsts-2206	231	30	.	.	PUNCT
ajsts-2206	232	1	conversely	conversely	ADV
ajsts-2206	232	2	,	,	PUNCT
ajsts-2206	232	3	it	it	PRON
ajsts-2206	232	4	was	be	AUX
ajsts-2206	232	5	examined	examine	VERB
ajsts-2206	232	6	in	in	ADP
ajsts-2206	232	7	the	the	DET
ajsts-2206	232	8	thematic	thematic	ADJ
ajsts-2206	232	9	analysis	analysis	NOUN
ajsts-2206	232	10	of	of	ADP
ajsts-2206	232	11	the	the	DET
ajsts-2206	232	12	current	current	ADJ
ajsts-2206	232	13	research	research	NOUN
ajsts-2206	232	14	that	that	SCONJ
ajsts-2206	232	15	technical	technical	ADJ
ajsts-2206	232	16	issues	issue	NOUN
ajsts-2206	232	17	and	and	CCONJ
ajsts-2206	232	18	limited	limited	ADJ
ajsts-2206	232	19	human	human	ADJ
ajsts-2206	232	20	-	-	PUNCT
ajsts-2206	232	21	human	human	NOUN
ajsts-2206	232	22	interaction	interaction	NOUN
ajsts-2206	232	23	may	may	AUX
ajsts-2206	232	24	affect	affect	VERB
ajsts-2206	232	25	biou	biou	NOUN
ajsts-2206	232	26	since	since	SCONJ
ajsts-2206	232	27	sometimes	sometimes	ADV
ajsts-2206	232	28	consumers	consumer	NOUN
ajsts-2206	232	29	expect	expect	VERB
ajsts-2206	232	30	chatbots	chatbot	NOUN
ajsts-2206	232	31	to	to	PART
ajsts-2206	232	32	mimic	mimic	VERB
ajsts-2206	232	33	human	human	ADJ
ajsts-2206	232	34	behaviour	behaviour	NOUN
ajsts-2206	232	35	.	.	PUNCT
ajsts-2206	233	1	in	in	ADP
ajsts-2206	233	2	customer	customer	NOUN
ajsts-2206	233	3	service	service	NOUN
ajsts-2206	233	4	delivery	delivery	NOUN
ajsts-2206	233	5	,	,	PUNCT
ajsts-2206	233	6	user	user	NOUN
ajsts-2206	233	7	satisfaction	satisfaction	NOUN
ajsts-2206	233	8	is	be	AUX
ajsts-2206	233	9	critical	critical	ADJ
ajsts-2206	233	10	because	because	SCONJ
ajsts-2206	233	11	if	if	SCONJ
ajsts-2206	233	12	service	service	NOUN
ajsts-2206	233	13	requests	request	NOUN
ajsts-2206	233	14	fail	fail	VERB
ajsts-2206	233	15	to	to	PART
ajsts-2206	233	16	meet	meet	VERB
ajsts-2206	233	17	a	a	DET
ajsts-2206	233	18	satisfactory	satisfactory	ADJ
ajsts-2206	233	19	response	response	NOUN
ajsts-2206	233	20	,	,	PUNCT
ajsts-2206	233	21	it	it	PRON
ajsts-2206	233	22	can	can	AUX
ajsts-2206	233	23	cause	cause	VERB
ajsts-2206	233	24	crucial	crucial	ADJ
ajsts-2206	233	25	damage	damage	NOUN
ajsts-2206	233	26	.	.	PUNCT
ajsts-2206	234	1	therefore	therefore	ADV
ajsts-2206	234	2	,	,	PUNCT
ajsts-2206	234	3	a	a	DET
ajsts-2206	234	4	chatbot	chatbot	NOUN
ajsts-2206	234	5	is	be	AUX
ajsts-2206	234	6	included	include	VERB
ajsts-2206	234	7	for	for	ADP
ajsts-2206	234	8	better	well	ADJ
ajsts-2206	234	9	responsiveness	responsiveness	NOUN
ajsts-2206	234	10	and	and	CCONJ
ajsts-2206	234	11	fulfil	fulfil	NOUN
ajsts-2206	234	12	customer	customer	NOUN
ajsts-2206	234	13	satisfaction	satisfaction	NOUN
ajsts-2206	234	14	for	for	ADP
ajsts-2206	234	15	service	service	NOUN
ajsts-2206	234	16	delivery	delivery	NOUN
ajsts-2206	234	17	,	,	PUNCT
ajsts-2206	234	18	optimising	optimise	VERB
ajsts-2206	234	19	response	response	NOUN
ajsts-2206	234	20	time	time	NOUN
ajsts-2206	234	21	for	for	ADP
ajsts-2206	234	22	users	user	NOUN
ajsts-2206	234	23	(	(	PUNCT
ajsts-2206	234	24	hwang	hwang	PROPN
ajsts-2206	234	25	et	et	PROPN
ajsts-2206	234	26	al	al	PROPN
ajsts-2206	234	27	.	.	PROPN
ajsts-2206	234	28	,	,	PUNCT
ajsts-2206	234	29	2019	2019	NUM
ajsts-2206	234	30	)	)	PUNCT
ajsts-2206	234	31	.	.	PUNCT
ajsts-2206	235	1	similarly	similarly	ADV
ajsts-2206	235	2	,	,	PUNCT
ajsts-2206	235	3	the	the	DET
ajsts-2206	235	4	results	result	NOUN
ajsts-2206	235	5	of	of	ADP
ajsts-2206	235	6	another	another	DET
ajsts-2206	235	7	past	past	ADJ
ajsts-2206	235	8	research	research	NOUN
ajsts-2206	235	9	examined	examine	VERB
ajsts-2206	235	10	that	that	DET
ajsts-2206	235	11	responsiveness	responsiveness	NOUN
ajsts-2206	235	12	and	and	CCONJ
ajsts-2206	235	13	anthropomorphism	anthropomorphism	NOUN
ajsts-2206	235	14	directly	directly	ADV
ajsts-2206	235	15	influence	influence	VERB
ajsts-2206	235	16	customer	customer	NOUN
ajsts-2206	235	17	engagement	engagement	NOUN
ajsts-2206	235	18	,	,	PUNCT
ajsts-2206	235	19	service	service	NOUN
ajsts-2206	235	20	quality	quality	NOUN
ajsts-2206	235	21	and	and	CCONJ
ajsts-2206	235	22	customer	customer	NOUN
ajsts-2206	235	23	satisfaction	satisfaction	NOUN
ajsts-2206	235	24	mediated	mediate	VERB
ajsts-2206	235	25	by	by	ADP
ajsts-2206	235	26	ai	ai	PROPN
ajsts-2206	235	27	empathy	empathy	NOUN
ajsts-2206	235	28	and	and	CCONJ
ajsts-2206	235	29	psychological	psychological	ADJ
ajsts-2206	235	30	safety	safety	NOUN
ajsts-2206	235	31	whereas	whereas	SCONJ
ajsts-2206	235	32	moderated	moderate	VERB
ajsts-2206	235	33	by	by	ADP
ajsts-2206	235	34	ai	ai	PROPN
ajsts-2206	235	35	usability	usability	NOUN
ajsts-2206	235	36	(	(	PUNCT
ajsts-2206	235	37	hui	hui	PROPN
ajsts-2206	235	38	et	et	PROPN
ajsts-2206	235	39	al	al	PROPN
ajsts-2206	235	40	.	.	PROPN
ajsts-2206	235	41	,	,	PUNCT
ajsts-2206	235	42	2023	2023	NUM
ajsts-2206	235	43	)	)	PUNCT
ajsts-2206	235	44	.	.	PUNCT
ajsts-2206	236	1	consequently	consequently	ADV
ajsts-2206	236	2	,	,	PUNCT
ajsts-2206	236	3	the	the	DET
ajsts-2206	236	4	current	current	ADJ
ajsts-2206	236	5	research	research	NOUN
ajsts-2206	236	6	supported	support	VERB
ajsts-2206	236	7	(	(	PUNCT
ajsts-2206	236	8	h4	h4	NOUN
ajsts-2206	236	9	:	:	PUNCT
ajsts-2206	236	10	the	the	DET
ajsts-2206	236	11	impact	impact	NOUN
ajsts-2206	236	12	of	of	ADP
ajsts-2206	236	13	responsiveness	responsiveness	NOUN
ajsts-2206	236	14	of	of	ADP
ajsts-2206	236	15	ai	ai	ADJ
ajsts-2206	236	16	-	-	PUNCT
ajsts-2206	236	17	enhanced	enhance	VERB
ajsts-2206	236	18	chatbots	chatbot	NOUN
ajsts-2206	236	19	optimising	optimise	VERB
ajsts-2206	236	20	customer	customer	NOUN
ajsts-2206	236	21	service	service	NOUN
ajsts-2206	236	22	delivery	delivery	NOUN
ajsts-2206	236	23	and	and	CCONJ
ajsts-2206	236	24	response	response	NOUN
ajsts-2206	236	25	time	time	NOUN
ajsts-2206	236	26	is	be	AUX
ajsts-2206	236	27	significant	significant	ADJ
ajsts-2206	236	28	on	on	ADP
ajsts-2206	236	29	facilities	facility	NOUN
ajsts-2206	236	30	management	management	NOUN
ajsts-2206	236	31	and	and	CCONJ
ajsts-2206	236	32	h5	h5	PROPN
ajsts-2206	236	33	:	:	PUNCT
ajsts-2206	236	34	the	the	DET
ajsts-2206	236	35	impact	impact	NOUN
ajsts-2206	236	36	of	of	ADP
ajsts-2206	236	37	user	user	NOUN
ajsts-2206	236	38	satisfaction	satisfaction	NOUN
ajsts-2206	236	39	of	of	ADP
ajsts-2206	236	40	ai	ai	ADJ
ajsts-2206	236	41	-	-	PUNCT
ajsts-2206	236	42	enhanced	enhance	VERB
ajsts-2206	236	43	chatbots	chatbot	NOUN
ajsts-2206	236	44	optimising	optimise	VERB
ajsts-2206	236	45	customer	customer	NOUN
ajsts-2206	236	46	service	service	NOUN
ajsts-2206	236	47	delivery	delivery	NOUN
ajsts-2206	236	48	and	and	CCONJ
ajsts-2206	236	49	response	response	NOUN
ajsts-2206	236	50	time	time	NOUN
ajsts-2206	236	51	is	be	AUX
ajsts-2206	236	52	significant	significant	ADJ
ajsts-2206	236	53	on	on	ADP
ajsts-2206	236	54	facilities	facility	NOUN
ajsts-2206	236	55	management	management	NOUN
ajsts-2206	236	56	)	)	PUNCT
ajsts-2206	236	57	.	.	PUNCT
ajsts-2206	237	1	meyer	meyer	PROPN
ajsts-2206	237	2	-	-	PUNCT
ajsts-2206	237	3	waarden	waarden	PROPN
ajsts-2206	237	4	et	et	PROPN
ajsts-2206	237	5	al	al	PROPN
ajsts-2206	237	6	.	.	PROPN
ajsts-2206	237	7	(	(	PUNCT
ajsts-2206	237	8	2020	2020	NUM
ajsts-2206	237	9	)	)	PUNCT
ajsts-2206	237	10	analysed	analyse	VERB
ajsts-2206	237	11	that	that	SCONJ
ajsts-2206	237	12	chatbots	chatbot	NOUN
ajsts-2206	237	13	improve	improve	VERB
ajsts-2206	237	14	service	service	NOUN
ajsts-2206	237	15	delivery	delivery	NOUN
ajsts-2206	237	16	in	in	ADP
ajsts-2206	237	17	four	four	NUM
ajsts-2206	237	18	dimensions	dimension	NOUN
ajsts-2206	237	19	:	:	PUNCT
ajsts-2206	237	20	reliability	reliability	NOUN
ajsts-2206	237	21	,	,	PUNCT
ajsts-2206	237	22	empathy	empathy	NOUN
ajsts-2206	237	23	,	,	PUNCT
ajsts-2206	237	24	responsiveness	responsiveness	NOUN
ajsts-2206	237	25	,	,	PUNCT
ajsts-2206	237	26	and	and	CCONJ
ajsts-2206	237	27	tangibles	tangible	NOUN
ajsts-2206	237	28	,	,	PUNCT
ajsts-2206	237	29	increasing	increase	VERB
ajsts-2206	237	30	the	the	DET
ajsts-2206	237	31	intention	intention	NOUN
ajsts-2206	237	32	to	to	PART
ajsts-2206	237	33	reuse	reuse	VERB
ajsts-2206	237	34	them	they	PRON
ajsts-2206	237	35	.	.	PUNCT
ajsts-2206	238	1	considerably	considerably	ADV
ajsts-2206	238	2	,	,	PUNCT
ajsts-2206	238	3	the	the	DET
ajsts-2206	238	4	thematic	thematic	ADJ
ajsts-2206	238	5	analysis	analysis	NOUN
ajsts-2206	238	6	also	also	ADV
ajsts-2206	238	7	showed	show	VERB
ajsts-2206	238	8	that	that	SCONJ
ajsts-2206	238	9	the	the	DET
ajsts-2206	238	10	majority	majority	NOUN
ajsts-2206	238	11	of	of	ADP
ajsts-2206	238	12	the	the	DET
ajsts-2206	238	13	interviewees	interviewee	NOUN
ajsts-2206	238	14	agreed	agree	VERB
ajsts-2206	238	15	that	that	SCONJ
ajsts-2206	238	16	ai	ai	NOUN
ajsts-2206	238	17	-	-	PUNCT
ajsts-2206	238	18	based	base	VERB
ajsts-2206	238	19	chatbots	chatbot	NOUN
ajsts-2206	238	20	in	in	ADP
ajsts-2206	238	21	building	build	VERB
ajsts-2206	238	22	management	management	NOUN
ajsts-2206	238	23	systems	system	NOUN
ajsts-2206	238	24	are	be	AUX
ajsts-2206	238	25	streamlining	streamline	VERB
ajsts-2206	238	26	operations	operation	NOUN
ajsts-2206	238	27	appreciated	appreciate	VERB
ajsts-2206	238	28	by	by	ADP
ajsts-2206	238	29	clients	client	NOUN
ajsts-2206	238	30	in	in	ADP
ajsts-2206	238	31	reduced	reduce	VERB
ajsts-2206	238	32	response	response	NOUN
ajsts-2206	238	33	times	time	NOUN
ajsts-2206	238	34	.	.	PUNCT
ajsts-2206	239	1	in	in	ADP
ajsts-2206	239	2	an	an	DET
ajsts-2206	239	3	online	online	ADJ
ajsts-2206	239	4	setting	setting	NOUN
ajsts-2206	239	5	,	,	PUNCT
ajsts-2206	239	6	businesses	business	NOUN
ajsts-2206	239	7	must	must	AUX
ajsts-2206	239	8	be	be	AUX
ajsts-2206	239	9	courteous	courteous	ADJ
ajsts-2206	239	10	when	when	SCONJ
ajsts-2206	239	11	serving	serve	VERB
ajsts-2206	239	12	their	their	PRON
ajsts-2206	239	13	customers	customer	NOUN
ajsts-2206	239	14	and	and	CCONJ
ajsts-2206	239	15	should	should	AUX
ajsts-2206	239	16	provide	provide	VERB
ajsts-2206	239	17	them	they	PRON
ajsts-2206	239	18	with	with	ADP
ajsts-2206	239	19	an	an	DET
ajsts-2206	239	20	appropriate	appropriate	ADJ
ajsts-2206	239	21	response	response	NOUN
ajsts-2206	239	22	.	.	PUNCT
ajsts-2206	240	1	the	the	DET
ajsts-2206	240	2	operational	operational	ADJ
ajsts-2206	240	3	efficiency	efficiency	NOUN
ajsts-2206	240	4	of	of	ADP
ajsts-2206	240	5	chatbot	chatbot	NOUN
ajsts-2206	240	6	systems	system	NOUN
ajsts-2206	240	7	may	may	AUX
ajsts-2206	240	8	be	be	AUX
ajsts-2206	240	9	greatly	greatly	ADV
ajsts-2206	240	10	enhanced	enhance	VERB
ajsts-2206	240	11	by	by	ADP
ajsts-2206	240	12	their	their	PRON
ajsts-2206	240	13	responsiveness	responsiveness	NOUN
ajsts-2206	240	14	,	,	PUNCT
ajsts-2206	240	15	affecting	affect	VERB
ajsts-2206	240	16	user	user	NOUN
ajsts-2206	240	17	satisfaction	satisfaction	NOUN
ajsts-2206	240	18	(	(	PUNCT
ajsts-2206	240	19	yun	yun	PROPN
ajsts-2206	240	20	&	&	CCONJ
ajsts-2206	240	21	park	park	PROPN
ajsts-2206	240	22	,	,	PUNCT
ajsts-2206	240	23	2022	2022	NUM
ajsts-2206	240	24	)	)	PUNCT
ajsts-2206	240	25	.	.	PUNCT
ajsts-2206	241	1	nonetheless	nonetheless	ADV
ajsts-2206	241	2	,	,	PUNCT
ajsts-2206	241	3	consumers	consumer	NOUN
ajsts-2206	241	4	desire	desire	VERB
ajsts-2206	241	5	customised	customise	VERB
ajsts-2206	241	6	communication	communication	NOUN
ajsts-2206	241	7	despite	despite	SCONJ
ajsts-2206	241	8	the	the	DET
ajsts-2206	241	9	fact	fact	NOUN
ajsts-2206	241	10	that	that	SCONJ
ajsts-2206	241	11	it	it	PRON
ajsts-2206	241	12	offers	offer	VERB
ajsts-2206	241	13	several	several	ADJ
ajsts-2206	241	14	alternatives	alternative	NOUN
ajsts-2206	241	15	for	for	ADP
ajsts-2206	241	16	mobility	mobility	NOUN
ajsts-2206	241	17	and	and	CCONJ
ajsts-2206	241	18	response	response	NOUN
ajsts-2206	241	19	.	.	PUNCT
ajsts-2206	242	1	their	their	PRON
ajsts-2206	242	2	motto	motto	NOUN
ajsts-2206	242	3	is	be	AUX
ajsts-2206	242	4	“	"	PUNCT
ajsts-2206	242	5	minimum	minimum	ADJ
ajsts-2206	242	6	time	time	NOUN
ajsts-2206	242	7	,	,	PUNCT
ajsts-2206	242	8	best	good	ADJ
ajsts-2206	242	9	service	service	NOUN
ajsts-2206	242	10	.	.	PUNCT
ajsts-2206	242	11	”	"	PUNCT
ajsts-2206	243	1	despite	despite	SCONJ
ajsts-2206	243	2	its	its	PRON
ajsts-2206	243	3	many	many	ADJ
ajsts-2206	243	4	advantages	advantage	NOUN
ajsts-2206	243	5	,	,	PUNCT
ajsts-2206	243	6	consumers	consumer	NOUN
ajsts-2206	243	7	and	and	CCONJ
ajsts-2206	243	8	decision	decision	NOUN
ajsts-2206	243	9	-	-	PUNCT
ajsts-2206	243	10	makers	maker	NOUN
ajsts-2206	243	11	who	who	PRON
ajsts-2206	243	12	are	be	AUX
ajsts-2206	243	13	unfamiliar	unfamiliar	ADJ
ajsts-2206	243	14	with	with	ADP
ajsts-2206	243	15	ai	ai	VERB
ajsts-2206	243	16	’s	’s	PART
ajsts-2206	243	17	principles	principle	NOUN
ajsts-2206	243	18	are	be	AUX
ajsts-2206	243	19	greatly	greatly	ADV
ajsts-2206	243	20	confused	confused	ADJ
ajsts-2206	243	21	and	and	CCONJ
ajsts-2206	243	22	misinterpreted	misinterpreted	ADJ
ajsts-2206	243	23	(	(	PUNCT
ajsts-2206	243	24	khan	khan	PROPN
ajsts-2206	243	25	&	&	CCONJ
ajsts-2206	243	26	iqbal	iqbal	PROPN
ajsts-2206	243	27	,	,	PUNCT
ajsts-2206	243	28	2020	2020	NUM
ajsts-2206	243	29	)	)	PUNCT
ajsts-2206	243	30	.	.	PUNCT
ajsts-2206	244	1	similarly	similarly	ADV
ajsts-2206	244	2	,	,	PUNCT
ajsts-2206	244	3	interviewees	interviewee	NOUN
ajsts-2206	244	4	in	in	ADP
ajsts-2206	244	5	the	the	DET
ajsts-2206	244	6	current	current	ADJ
ajsts-2206	244	7	research	research	NOUN
ajsts-2206	244	8	claimed	claim	VERB
ajsts-2206	244	9	that	that	SCONJ
ajsts-2206	244	10	implementing	implement	VERB
ajsts-2206	244	11	compliance	compliance	NOUN
ajsts-2206	244	12	and	and	CCONJ
ajsts-2206	244	13	robust	robust	ADJ
ajsts-2206	244	14	security	security	NOUN
ajsts-2206	244	15	measures	measure	NOUN
ajsts-2206	244	16	is	be	AUX
ajsts-2206	244	17	crucial	crucial	ADJ
ajsts-2206	244	18	for	for	ADP
ajsts-2206	244	19	protecting	protect	VERB
ajsts-2206	244	20	client	client	NOUN
ajsts-2206	244	21	information	information	NOUN
ajsts-2206	244	22	and	and	CCONJ
ajsts-2206	244	23	facilities	facility	NOUN
ajsts-2206	244	24	,	,	PUNCT
ajsts-2206	244	25	and	and	CCONJ
ajsts-2206	244	26	understanding	understand	VERB
ajsts-2206	244	27	the	the	DET
ajsts-2206	244	28	aspects	aspect	NOUN
ajsts-2206	244	29	of	of	ADP
ajsts-2206	244	30	facility	facility	NOUN
ajsts-2206	244	31	management	management	NOUN
ajsts-2206	244	32	where	where	SCONJ
ajsts-2206	244	33	chatbots	chatbot	NOUN
ajsts-2206	244	34	are	be	AUX
ajsts-2206	244	35	considered	consider	VERB
ajsts-2206	244	36	authentic	authentic	ADJ
ajsts-2206	244	37	and	and	CCONJ
ajsts-2206	244	38	reliable	reliable	ADJ
ajsts-2206	244	39	is	be	AUX
ajsts-2206	244	40	essential	essential	ADJ
ajsts-2206	244	41	.	.	PUNCT
ajsts-2206	245	1	limitations	limitation	NOUN
ajsts-2206	245	2	the	the	DET
ajsts-2206	245	3	findings	finding	NOUN
ajsts-2206	245	4	of	of	ADP
ajsts-2206	245	5	the	the	DET
ajsts-2206	245	6	current	current	ADJ
ajsts-2206	245	7	research	research	NOUN
ajsts-2206	245	8	are	be	AUX
ajsts-2206	245	9	limited	limit	VERB
ajsts-2206	245	10	to	to	ADP
ajsts-2206	245	11	facilities	facility	NOUN
ajsts-2206	245	12	management	management	NOUN
ajsts-2206	245	13	,	,	PUNCT
ajsts-2206	245	14	which	which	PRON
ajsts-2206	245	15	might	might	AUX
ajsts-2206	245	16	vary	vary	VERB
ajsts-2206	245	17	in	in	ADP
ajsts-2206	245	18	any	any	DET
ajsts-2206	245	19	other	other	ADJ
ajsts-2206	245	20	context	context	NOUN
ajsts-2206	245	21	or	or	CCONJ
ajsts-2206	245	22	industry	industry	NOUN
ajsts-2206	245	23	.	.	PUNCT
ajsts-2206	246	1	there	there	PRON
ajsts-2206	246	2	will	will	AUX
ajsts-2206	246	3	be	be	AUX
ajsts-2206	246	4	a	a	DET
ajsts-2206	246	5	limited	limited	ADJ
ajsts-2206	246	6	generalisability	generalisability	NOUN
ajsts-2206	246	7	of	of	ADP
ajsts-2206	246	8	results	result	NOUN
ajsts-2206	246	9	to	to	ADP
ajsts-2206	246	10	all	all	DET
ajsts-2206	246	11	industries	industry	NOUN
ajsts-2206	246	12	of	of	ADP
ajsts-2206	246	13	tam	tam	PROPN
ajsts-2206	246	14	and	and	CCONJ
ajsts-2206	246	15	srt	srt	VERB
ajsts-2206	246	16	since	since	ADV
ajsts-2206	246	17	,	,	PUNCT
ajsts-2206	246	18	with	with	ADP
ajsts-2206	246	19	rapid	rapid	ADJ
ajsts-2206	246	20	technological	technological	ADJ
ajsts-2206	246	21	developments	development	NOUN
ajsts-2206	246	22	,	,	PUNCT
ajsts-2206	246	23	the	the	DET
ajsts-2206	246	24	actual	actual	ADJ
ajsts-2206	246	25	behaviour	behaviour	NOUN
ajsts-2206	246	26	may	may	AUX
ajsts-2206	246	27	change	change	VERB
ajsts-2206	246	28	.	.	PUNCT
ajsts-2206	247	1	the	the	DET
ajsts-2206	247	2	research	research	NOUN
ajsts-2206	247	3	limited	limit	VERB
ajsts-2206	247	4	data	datum	NOUN
ajsts-2206	247	5	collection	collection	NOUN
ajsts-2206	247	6	from	from	ADP
ajsts-2206	247	7	respondents	respondent	NOUN
ajsts-2206	247	8	within	within	ADP
ajsts-2206	247	9	a	a	DET
ajsts-2206	247	10	few	few	ADJ
ajsts-2206	247	11	countries	country	NOUN
ajsts-2206	247	12	of	of	ADP
ajsts-2206	247	13	the	the	DET
ajsts-2206	247	14	middle	middle	PROPN
ajsts-2206	247	15	east	east	PROPN
ajsts-2206	247	16	due	due	ADP
ajsts-2206	247	17	to	to	ADP
ajsts-2206	247	18	limited	limited	ADJ
ajsts-2206	247	19	financial	financial	ADJ
ajsts-2206	247	20	and	and	CCONJ
ajsts-2206	247	21	time	time	NOUN
ajsts-2206	247	22	constraints	constraint	NOUN
ajsts-2206	247	23	.	.	PUNCT
ajsts-2206	248	1	however	however	ADV
ajsts-2206	248	2	,	,	PUNCT
ajsts-2206	248	3	despite	despite	SCONJ
ajsts-2206	248	4	some	some	PRON
ajsts-2206	248	5	of	of	ADP
ajsts-2206	248	6	these	these	DET
ajsts-2206	248	7	limitations	limitation	NOUN
ajsts-2206	248	8	,	,	PUNCT
ajsts-2206	248	9	the	the	DET
ajsts-2206	248	10	research	research	NOUN
ajsts-2206	248	11	will	will	AUX
ajsts-2206	248	12	be	be	AUX
ajsts-2206	248	13	effective	effective	ADJ
ajsts-2206	248	14	for	for	SCONJ
ajsts-2206	248	15	the	the	DET
ajsts-2206	248	16	departments	department	NOUN
ajsts-2206	248	17	of	of	ADP
ajsts-2206	248	18	facilities	facility	NOUN
ajsts-2206	248	19	management	management	NOUN
ajsts-2206	248	20	to	to	PART
ajsts-2206	248	21	use	use	VERB
ajsts-2206	248	22	ai	ai	VERB
ajsts-2206	248	23	-	-	PUNCT
ajsts-2206	248	24	enhanced	enhance	VERB
ajsts-2206	248	25	chatbots	chatbot	NOUN
ajsts-2206	248	26	for	for	ADP
ajsts-2206	248	27	improving	improve	VERB
ajsts-2206	248	28	customer	customer	NOUN
ajsts-2206	248	29	experiences	experience	NOUN
ajsts-2206	248	30	and	and	CCONJ
ajsts-2206	248	31	optimising	optimise	VERB
ajsts-2206	248	32	service	service	NOUN
ajsts-2206	248	33	delivery	delivery	NOUN
ajsts-2206	248	34	and	and	CCONJ
ajsts-2206	248	35	response	response	NOUN
ajsts-2206	248	36	time	time	NOUN
ajsts-2206	248	37	.	.	PUNCT
ajsts-2206	249	1	service	service	NOUN
ajsts-2206	249	2	quality	quality	NOUN
ajsts-2206	249	3	will	will	AUX
ajsts-2206	249	4	be	be	AUX
ajsts-2206	249	5	a	a	DET
ajsts-2206	249	6	critical	critical	ADJ
ajsts-2206	249	7	driver	driver	NOUN
ajsts-2206	249	8	for	for	ADP
ajsts-2206	249	9	enhancing	enhance	VERB
ajsts-2206	249	10	customer	customer	NOUN
ajsts-2206	249	11	satisfaction	satisfaction	NOUN
ajsts-2206	249	12	and	and	CCONJ
ajsts-2206	249	13	trust	trust	NOUN
ajsts-2206	249	14	for	for	ADP
ajsts-2206	249	15	the	the	DET
ajsts-2206	249	16	facility	facility	NOUN
ajsts-2206	249	17	managers	manager	NOUN
ajsts-2206	249	18	when	when	SCONJ
ajsts-2206	249	19	using	use	VERB
ajsts-2206	249	20	chatbots	chatbot	NOUN
ajsts-2206	249	21	for	for	ADP
ajsts-2206	249	22	task	task	NOUN
ajsts-2206	249	23	management	management	NOUN
ajsts-2206	249	24	.	.	PUNCT
ajsts-2206	250	1	however	however	ADV
ajsts-2206	250	2	,	,	PUNCT
ajsts-2206	250	3	researchers	researcher	NOUN
ajsts-2206	250	4	explore	explore	VERB
ajsts-2206	250	5	the	the	DET
ajsts-2206	250	6	role	role	NOUN
ajsts-2206	250	7	of	of	ADP
ajsts-2206	250	8	user	user	NOUN
ajsts-2206	250	9	training	training	NOUN
ajsts-2206	250	10	and	and	CCONJ
ajsts-2206	250	11	education	education	NOUN
ajsts-2206	250	12	in	in	ADP
ajsts-2206	250	13	the	the	DET
ajsts-2206	250	14	efficient	efficient	ADJ
ajsts-2206	250	15	adoption	adoption	NOUN
ajsts-2206	250	16	of	of	ADP
ajsts-2206	250	17	chatbots	chatbot	NOUN
ajsts-2206	250	18	dealing	deal	VERB
ajsts-2206	250	19	with	with	ADP
ajsts-2206	250	20	the	the	DET
ajsts-2206	250	21	ethical	ethical	ADJ
ajsts-2206	250	22	concerns	concern	NOUN
ajsts-2206	250	23	of	of	ADP
ajsts-2206	250	24	privacy	privacy	NOUN
ajsts-2206	250	25	and	and	CCONJ
ajsts-2206	250	26	data	datum	NOUN
ajsts-2206	250	27	security	security	NOUN
ajsts-2206	250	28	.	.	PUNCT
ajsts-2206	251	1	the	the	DET
ajsts-2206	251	2	study	study	NOUN
ajsts-2206	251	3	suggests	suggest	VERB
ajsts-2206	251	4	future	future	ADJ
ajsts-2206	251	5	research	research	NOUN
ajsts-2206	251	6	with	with	ADP
ajsts-2206	251	7	longitudinal	longitudinal	ADJ
ajsts-2206	251	8	studies	study	NOUN
ajsts-2206	251	9	,	,	PUNCT
ajsts-2206	251	10	cross	cross	ADJ
ajsts-2206	251	11	-	-	ADJ
ajsts-2206	251	12	industry	industry	ADJ
ajsts-2206	251	13	research	research	NOUN
ajsts-2206	251	14	,	,	PUNCT
ajsts-2206	251	15	qualitative	qualitative	ADJ
ajsts-2206	251	16	research	research	NOUN
ajsts-2206	251	17	,	,	PUNCT
ajsts-2206	251	18	controlled	control	VERB
ajsts-2206	251	19	experiments	experiment	NOUN
ajsts-2206	251	20	,	,	PUNCT
ajsts-2206	251	21	and	and	CCONJ
ajsts-2206	251	22	ethical	ethical	ADJ
ajsts-2206	251	23	considerations	consideration	NOUN
ajsts-2206	251	24	.	.	PUNCT
ajsts-2206	252	1	conclusion	conclusion	NOUN
ajsts-2206	252	2	ai	ai	VERB
ajsts-2206	252	3	-	-	PUNCT
ajsts-2206	252	4	based	base	VERB
ajsts-2206	252	5	communication	communication	NOUN
ajsts-2206	252	6	agents	agent	NOUN
ajsts-2206	252	7	enhance	enhance	VERB
ajsts-2206	252	8	customer	customer	NOUN
ajsts-2206	252	9	service	service	NOUN
ajsts-2206	252	10	in	in	ADP
ajsts-2206	252	11	facility	facility	NOUN
ajsts-2206	252	12	management	management	NOUN
ajsts-2206	252	13	by	by	ADP
ajsts-2206	252	14	providing	provide	VERB
ajsts-2206	252	15	support	support	NOUN
ajsts-2206	252	16	,	,	PUNCT
ajsts-2206	252	17	scheduling	scheduling	NOUN
ajsts-2206	252	18	meetings	meeting	NOUN
ajsts-2206	252	19	,	,	PUNCT
ajsts-2206	252	20	financial	financial	ADJ
ajsts-2206	252	21	assistance	assistance	NOUN
ajsts-2206	252	22	,	,	PUNCT
ajsts-2206	252	23	policy	policy	NOUN
ajsts-2206	252	24	suggestions	suggestion	NOUN
ajsts-2206	252	25	,	,	PUNCT
ajsts-2206	252	26	and	and	CCONJ
ajsts-2206	252	27	administration	administration	NOUN
ajsts-2206	252	28	-	-	PUNCT
ajsts-2206	252	29	based	base	VERB
ajsts-2206	252	30	services	service	NOUN
ajsts-2206	252	31	.	.	PUNCT
ajsts-2206	253	1	delayed	delay	VERB
ajsts-2206	253	2	response	response	NOUN
ajsts-2206	253	3	time	time	NOUN
ajsts-2206	253	4	negatively	negatively	ADV
ajsts-2206	253	5	impacts	impact	VERB
ajsts-2206	253	6	usage	usage	NOUN
ajsts-2206	253	7	intentions	intention	NOUN
ajsts-2206	253	8	and	and	CCONJ
ajsts-2206	253	9	user	user	NOUN
ajsts-2206	253	10	social	social	ADJ
ajsts-2206	253	11	presence	presence	NOUN
ajsts-2206	253	12	,	,	PUNCT
ajsts-2206	253	13	affecting	affect	VERB
ajsts-2206	253	14	facility	facility	NOUN
ajsts-2206	253	15	management	management	NOUN
ajsts-2206	253	16	.	.	PUNCT
ajsts-2206	254	1	the	the	DET
ajsts-2206	254	2	study	study	NOUN
ajsts-2206	254	3	highlights	highlight	VERB
ajsts-2206	254	4	the	the	DET
ajsts-2206	254	5	benefits	benefit	NOUN
ajsts-2206	254	6	of	of	ADP
ajsts-2206	254	7	ai	ai	VERB
ajsts-2206	254	8	-	-	PUNCT
ajsts-2206	254	9	enhanced	enhance	VERB
ajsts-2206	254	10	chatbots	chatbot	NOUN
ajsts-2206	254	11	in	in	ADP
ajsts-2206	254	12	facilities	facility	NOUN
ajsts-2206	254	13	management	management	NOUN
ajsts-2206	254	14	,	,	PUNCT
ajsts-2206	254	15	including	include	VERB
ajsts-2206	254	16	improved	improved	ADJ
ajsts-2206	254	17	communication	communication	NOUN
ajsts-2206	254	18	,	,	PUNCT
ajsts-2206	254	19	reduced	reduce	VERB
ajsts-2206	254	20	response	response	NOUN
ajsts-2206	254	21	times	time	NOUN
ajsts-2206	254	22	,	,	PUNCT
ajsts-2206	254	23	and	and	CCONJ
ajsts-2206	254	24	automation	automation	NOUN
ajsts-2206	254	25	of	of	ADP
ajsts-2206	254	26	routine	routine	ADJ
ajsts-2206	254	27	tasks	task	NOUN
ajsts-2206	254	28	.	.	PUNCT
ajsts-2206	255	1	these	these	DET
ajsts-2206	255	2	chatbots	chatbot	NOUN
ajsts-2206	255	3	also	also	ADV
ajsts-2206	255	4	contribute	contribute	VERB
ajsts-2206	255	5	to	to	ADP
ajsts-2206	255	6	resource	resource	NOUN
ajsts-2206	255	7	savings	saving	NOUN
ajsts-2206	255	8	and	and	CCONJ
ajsts-2206	255	9	predictive	predictive	ADJ
ajsts-2206	255	10	maintenance	maintenance	NOUN
ajsts-2206	255	11	.	.	PUNCT
ajsts-2206	256	1	however	however	ADV
ajsts-2206	256	2	,	,	PUNCT
ajsts-2206	256	3	implementation	implementation	NOUN
ajsts-2206	256	4	challenges	challenge	NOUN
ajsts-2206	256	5	include	include	VERB
ajsts-2206	256	6	technical	technical	ADJ
ajsts-2206	256	7	issues	issue	NOUN
ajsts-2206	256	8	,	,	PUNCT
ajsts-2206	256	9	human	human	NOUN
ajsts-2206	256	10	-	-	PUNCT
ajsts-2206	256	11	like	like	ADJ
ajsts-2206	256	12	interaction	interaction	NOUN
ajsts-2206	256	13	,	,	PUNCT
ajsts-2206	256	14	and	and	CCONJ
ajsts-2206	256	15	concerns	concern	NOUN
ajsts-2206	256	16	about	about	ADP
ajsts-2206	256	17	system	system	NOUN
ajsts-2206	256	18	quality	quality	NOUN
ajsts-2206	256	19	,	,	PUNCT
ajsts-2206	256	20	security	security	NOUN
ajsts-2206	256	21	,	,	PUNCT
ajsts-2206	256	22	and	and	CCONJ
ajsts-2206	256	23	reliability	reliability	NOUN
ajsts-2206	256	24	.	.	PUNCT
ajsts-2206	257	1	the	the	DET
ajsts-2206	257	2	research	research	NOUN
ajsts-2206	257	3	emphasizes	emphasize	VERB
ajsts-2206	257	4	practical	practical	ADJ
ajsts-2206	257	5	applications	application	NOUN
ajsts-2206	257	6	,	,	PUNCT
ajsts-2206	257	7	such	such	ADJ
ajsts-2206	257	8	as	as	ADP
ajsts-2206	257	9	hazard	hazard	NOUN
ajsts-2206	257	10	identification	identification	NOUN
ajsts-2206	257	11	,	,	PUNCT
ajsts-2206	257	12	meetings	meeting	NOUN
ajsts-2206	257	13	,	,	PUNCT
ajsts-2206	257	14	teamwork	teamwork	NOUN
ajsts-2206	257	15	,	,	PUNCT
ajsts-2206	257	16	and	and	CCONJ
ajsts-2206	257	17	customer	customer	NOUN
ajsts-2206	257	18	service	service	NOUN
ajsts-2206	257	19	.	.	PUNCT
ajsts-2206	258	1	the	the	DET
ajsts-2206	258	2	study	study	NOUN
ajsts-2206	258	3	supports	support	VERB
ajsts-2206	258	4	the	the	DET
ajsts-2206	258	5	integration	integration	NOUN
ajsts-2206	258	6	of	of	ADP
ajsts-2206	258	7	theoretical	theoretical	ADJ
ajsts-2206	258	8	models	model	NOUN
ajsts-2206	258	9	and	and	CCONJ
ajsts-2206	258	10	practical	practical	ADJ
ajsts-2206	258	11	applications	application	NOUN
ajsts-2206	258	12	,	,	PUNCT
ajsts-2206	258	13	finding	find	VERB
ajsts-2206	258	14	a	a	DET
ajsts-2206	258	15	positive	positive	ADJ
ajsts-2206	258	16	relationship	relationship	NOUN
ajsts-2206	258	17	between	between	ADP
ajsts-2206	258	18	perceived	perceive	VERB
ajsts-2206	258	19	usefulness	usefulness	NOUN
ajsts-2206	258	20	,	,	PUNCT
ajsts-2206	258	21	ease	ease	NOUN
ajsts-2206	258	22	of	of	ADP
ajsts-2206	258	23	use	use	NOUN
ajsts-2206	258	24	,	,	PUNCT
ajsts-2206	258	25	behavioural	behavioural	ADJ
ajsts-2206	258	26	intention	intention	NOUN
ajsts-2206	258	27	,	,	PUNCT
ajsts-2206	258	28	responsiveness	responsiveness	NOUN
ajsts-2206	258	29	,	,	PUNCT
ajsts-2206	258	30	and	and	CCONJ
ajsts-2206	258	31	user	user	NOUN
ajsts-2206	258	32	satisfaction	satisfaction	NOUN
ajsts-2206	258	33	.	.	PUNCT
ajsts-2206	259	1	references	reference	NOUN
ajsts-2206	259	2	adam	adam	PROPN
ajsts-2206	259	3	,	,	PUNCT
ajsts-2206	259	4	m.	m.	NOUN
ajsts-2206	259	5	,	,	PUNCT
ajsts-2206	259	6	wessel	wessel	PROPN
ajsts-2206	259	7	,	,	PUNCT
ajsts-2206	259	8	m.	m.	NOUN
ajsts-2206	259	9	,	,	PUNCT
ajsts-2206	259	10	&	&	CCONJ
ajsts-2206	259	11	benlian	benlian	PROPN
ajsts-2206	259	12	,	,	PUNCT
ajsts-2206	259	13	a.	a.	NOUN
ajsts-2206	259	14	(	(	PUNCT
ajsts-2206	259	15	2021	2021	NUM
ajsts-2206	259	16	)	)	PUNCT
ajsts-2206	259	17	.	.	PUNCT
ajsts-2206	260	1	ai	ai	VERB
ajsts-2206	260	2	-	-	PUNCT
ajsts-2206	260	3	based	base	VERB
ajsts-2206	260	4	chatbots	chatbot	NOUN
ajsts-2206	260	5	in	in	ADP
ajsts-2206	260	6	customer	customer	NOUN
ajsts-2206	260	7	service	service	NOUN
ajsts-2206	260	8	and	and	CCONJ
ajsts-2206	260	9	their	their	PRON
ajsts-2206	260	10	effects	effect	NOUN
ajsts-2206	260	11	on	on	ADP
ajsts-2206	260	12	user	user	NOUN
ajsts-2206	260	13	compliance	compliance	NOUN
ajsts-2206	260	14	.	.	PUNCT
ajsts-2206	261	1	electronic	electronic	ADJ
ajsts-2206	261	2	markets	market	NOUN
ajsts-2206	261	3	,	,	PUNCT
ajsts-2206	261	4	31(2	31(2	NUM
ajsts-2206	261	5	)	)	PUNCT
ajsts-2206	261	6	,	,	PUNCT
ajsts-2206	261	7	427	427	NUM
ajsts-2206	261	8	-	-	SYM
ajsts-2206	261	9	445	445	NUM
ajsts-2206	261	10	.	.	PUNCT
ajsts-2206	262	1	adamopoulou	adamopoulou	ADJ
ajsts-2206	262	2	,	,	PUNCT
ajsts-2206	262	3	e.	e.	PROPN
ajsts-2206	262	4	,	,	PUNCT
ajsts-2206	262	5	&	&	CCONJ
ajsts-2206	262	6	moussiades	moussiade	NOUN
ajsts-2206	262	7	,	,	PUNCT
ajsts-2206	262	8	l.	l.	PROPN
ajsts-2206	262	9	(	(	PUNCT
ajsts-2206	262	10	2020	2020	NUM
ajsts-2206	262	11	)	)	PUNCT
ajsts-2206	262	12	.	.	PUNCT
ajsts-2206	263	1	chatbots	chatbot	NOUN
ajsts-2206	263	2	:	:	PUNCT
ajsts-2206	263	3	history	history	NOUN
ajsts-2206	263	4	,	,	PUNCT
ajsts-2206	263	5	technology	technology	NOUN
ajsts-2206	263	6	,	,	PUNCT
ajsts-2206	263	7	and	and	CCONJ
ajsts-2206	263	8	applications	application	NOUN
ajsts-2206	263	9	.	.	PUNCT
ajsts-2206	264	1	machine	machine	NOUN
ajsts-2206	264	2	learning	learn	VERB
ajsts-2206	264	3	pa	pa	PROPN
ajsts-2206	264	4	ge	ge	PROPN
ajsts-2206	264	5	53	53	NUM
ajsts-2206	264	6	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	264	7	am	be	AUX
ajsts-2206	264	8	.	.	PUNCT
ajsts-2206	265	1	j.	j.	PROPN
ajsts-2206	265	2	smart	smart	PROPN
ajsts-2206	265	3	.	.	PUNCT
ajsts-2206	266	1	technol	technol	PROPN
ajsts-2206	266	2	.	.	PUNCT
ajsts-2206	266	3	solutions	solution	NOUN
ajsts-2206	266	4	2(2	2(2	NUM
ajsts-2206	266	5	)	)	PUNCT
ajsts-2206	266	6	43	43	NUM
ajsts-2206	266	7	-	-	SYM
ajsts-2206	266	8	54	54	NUM
ajsts-2206	266	9	,	,	PUNCT
ajsts-2206	266	10	2023	2023	NUM
ajsts-2206	266	11	with	with	ADP
ajsts-2206	266	12	applications	application	NOUN
ajsts-2206	266	13	,	,	PUNCT
ajsts-2206	266	14	2	2	NUM
ajsts-2206	266	15	,	,	PUNCT
ajsts-2206	266	16	100006	100006	NUM
ajsts-2206	266	17	.	.	PUNCT
ajsts-2206	267	1	akhtar	akhtar	PROPN
ajsts-2206	267	2	,	,	PUNCT
ajsts-2206	267	3	m.	m.	NOUN
ajsts-2206	267	4	,	,	PUNCT
ajsts-2206	267	5	neidhardt	neidhardt	PROPN
ajsts-2206	267	6	,	,	PUNCT
ajsts-2206	267	7	j.	j.	PROPN
ajsts-2206	267	8	,	,	PUNCT
ajsts-2206	267	9	&	&	CCONJ
ajsts-2206	267	10	werthner	werthner	PROPN
ajsts-2206	267	11	,	,	PUNCT
ajsts-2206	267	12	h.	h.	PROPN
ajsts-2206	267	13	(	(	PUNCT
ajsts-2206	267	14	2019	2019	NUM
ajsts-2206	267	15	)	)	PUNCT
ajsts-2206	267	16	.	.	PUNCT
ajsts-2206	268	1	the	the	DET
ajsts-2206	268	2	potential	potential	NOUN
ajsts-2206	268	3	of	of	ADP
ajsts-2206	268	4	chatbots	chatbot	NOUN
ajsts-2206	268	5	:	:	PUNCT
ajsts-2206	268	6	analysis	analysis	NOUN
ajsts-2206	268	7	of	of	ADP
ajsts-2206	268	8	chatbot	chatbot	NOUN
ajsts-2206	268	9	conversations	conversation	NOUN
ajsts-2206	268	10	.	.	PUNCT
ajsts-2206	269	1	2019	2019	NUM
ajsts-2206	269	2	ieee	ieee	NOUN
ajsts-2206	269	3	21st	21st	NOUN
ajsts-2206	269	4	conference	conference	NOUN
ajsts-2206	269	5	on	on	ADP
ajsts-2206	269	6	business	business	NOUN
ajsts-2206	269	7	informatics	informatic	NOUN
ajsts-2206	269	8	(	(	PUNCT
ajsts-2206	269	9	cbi	cbi	NOUN
ajsts-2206	269	10	)	)	PUNCT
ajsts-2206	269	11	anshari	anshari	NOUN
ajsts-2206	269	12	,	,	PUNCT
ajsts-2206	269	13	m.	m.	NOUN
ajsts-2206	269	14	,	,	PUNCT
ajsts-2206	269	15	almunawar	almunawar	NOUN
ajsts-2206	269	16	,	,	PUNCT
ajsts-2206	269	17	m.	m.	NOUN
ajsts-2206	269	18	n.	n.	PROPN
ajsts-2206	269	19	,	,	PUNCT
ajsts-2206	269	20	lim	lim	PROPN
ajsts-2206	269	21	,	,	PUNCT
ajsts-2206	269	22	s.	s.	PROPN
ajsts-2206	269	23	a.	a.	PROPN
ajsts-2206	269	24	,	,	PUNCT
ajsts-2206	269	25	&	&	CCONJ
ajsts-2206	269	26	almudimigh	almudimigh	PROPN
ajsts-2206	269	27	,	,	PUNCT
ajsts-2206	269	28	a.	a.	NOUN
ajsts-2206	269	29	(	(	PUNCT
ajsts-2206	269	30	2019	2019	NUM
ajsts-2206	269	31	)	)	PUNCT
ajsts-2206	269	32	.	.	PUNCT
ajsts-2206	270	1	customer	customer	NOUN
ajsts-2206	270	2	relationship	relationship	NOUN
ajsts-2206	270	3	management	management	NOUN
ajsts-2206	270	4	and	and	CCONJ
ajsts-2206	270	5	big	big	ADJ
ajsts-2206	270	6	data	datum	NOUN
ajsts-2206	270	7	enabled	enable	VERB
ajsts-2206	270	8	:	:	PUNCT
ajsts-2206	270	9	personalization	personalization	NOUN
ajsts-2206	270	10	&	&	CCONJ
ajsts-2206	270	11	customization	customization	NOUN
ajsts-2206	270	12	of	of	ADP
ajsts-2206	270	13	services	service	NOUN
ajsts-2206	270	14	.	.	PUNCT
ajsts-2206	271	1	applied	apply	VERB
ajsts-2206	271	2	computing	computing	NOUN
ajsts-2206	271	3	and	and	CCONJ
ajsts-2206	271	4	informatics	informatic	NOUN
ajsts-2206	271	5	,	,	PUNCT
ajsts-2206	271	6	15(2	15(2	NUM
ajsts-2206	271	7	)	)	PUNCT
ajsts-2206	271	8	,	,	PUNCT
ajsts-2206	271	9	94	94	NUM
ajsts-2206	271	10	-	-	SYM
ajsts-2206	271	11	101	101	NUM
ajsts-2206	271	12	.	.	PUNCT
ajsts-2206	272	1	atkin	atkin	PROPN
ajsts-2206	272	2	,	,	PUNCT
ajsts-2206	272	3	b.	b.	PROPN
ajsts-2206	272	4	,	,	PUNCT
ajsts-2206	272	5	&	&	CCONJ
ajsts-2206	272	6	bildsten	bildsten	PROPN
ajsts-2206	272	7	,	,	PUNCT
ajsts-2206	272	8	l.	l.	PROPN
ajsts-2206	272	9	(	(	PUNCT
ajsts-2206	272	10	2017	2017	NUM
ajsts-2206	272	11	)	)	PUNCT
ajsts-2206	272	12	.	.	PUNCT
ajsts-2206	273	1	a	a	DET
ajsts-2206	273	2	future	future	NOUN
ajsts-2206	273	3	for	for	ADP
ajsts-2206	273	4	facility	facility	NOUN
ajsts-2206	273	5	management	management	NOUN
ajsts-2206	273	6	.	.	PUNCT
ajsts-2206	274	1	construction	construction	NOUN
ajsts-2206	274	2	innovation	innovation	NOUN
ajsts-2206	274	3	,	,	PUNCT
ajsts-2206	274	4	17(2	17(2	NUM
ajsts-2206	274	5	)	)	PUNCT
ajsts-2206	274	6	,	,	PUNCT
ajsts-2206	274	7	116	116	NUM
ajsts-2206	274	8	-	-	SYM
ajsts-2206	274	9	124	124	NUM
ajsts-2206	274	10	.	.	PUNCT
ajsts-2206	275	1	burry	burry	NOUN
ajsts-2206	275	2	,	,	PUNCT
ajsts-2206	275	3	m.	m.	NOUN
ajsts-2206	275	4	(	(	PUNCT
ajsts-2206	275	5	2022	2022	NUM
ajsts-2206	275	6	)	)	PUNCT
ajsts-2206	275	7	.	.	PUNCT
ajsts-2206	276	1	a	a	DET
ajsts-2206	276	2	new	new	ADJ
ajsts-2206	276	3	agenda	agenda	NOUN
ajsts-2206	276	4	for	for	ADP
ajsts-2206	276	5	ai	ai	ADV
ajsts-2206	276	6	-	-	PUNCT
ajsts-2206	276	7	based	base	VERB
ajsts-2206	276	8	urban	urban	ADJ
ajsts-2206	276	9	design	design	NOUN
ajsts-2206	276	10	and	and	CCONJ
ajsts-2206	276	11	planning	planning	NOUN
ajsts-2206	276	12	.	.	PUNCT
ajsts-2206	277	1	in	in	ADP
ajsts-2206	277	2	artificial	artificial	ADJ
ajsts-2206	277	3	intelligence	intelligence	NOUN
ajsts-2206	277	4	in	in	ADP
ajsts-2206	277	5	urban	urban	ADJ
ajsts-2206	277	6	planning	planning	NOUN
ajsts-2206	277	7	and	and	CCONJ
ajsts-2206	277	8	design	design	NOUN
ajsts-2206	277	9	,	,	PUNCT
ajsts-2206	277	10	3	3	NUM
ajsts-2206	277	11	-	-	SYM
ajsts-2206	277	12	20	20	NUM
ajsts-2206	277	13	.	.	PUNCT
ajsts-2206	278	1	elsevier	elsevier	NOUN
ajsts-2206	278	2	.	.	PUNCT
ajsts-2206	279	1	chen	chen	PROPN
ajsts-2206	279	2	,	,	PUNCT
ajsts-2206	279	3	j.-s	j.-s	PROPN
ajsts-2206	279	4	.	.	PUNCT
ajsts-2206	279	5	,	,	PUNCT
ajsts-2206	279	6	le	le	X
ajsts-2206	279	7	,	,	PUNCT
ajsts-2206	279	8	t.-t.-y	t.-t.-y	NOUN
ajsts-2206	279	9	.	.	PUNCT
ajsts-2206	279	10	,	,	PUNCT
ajsts-2206	279	11	&	&	CCONJ
ajsts-2206	279	12	florence	florence	NOUN
ajsts-2206	279	13	,	,	PUNCT
ajsts-2206	279	14	d.	d.	PROPN
ajsts-2206	279	15	(	(	PUNCT
ajsts-2206	279	16	2021	2021	NUM
ajsts-2206	279	17	)	)	PUNCT
ajsts-2206	279	18	.	.	PUNCT
ajsts-2206	280	1	usability	usability	NOUN
ajsts-2206	280	2	and	and	CCONJ
ajsts-2206	280	3	responsiveness	responsiveness	NOUN
ajsts-2206	280	4	of	of	ADP
ajsts-2206	280	5	artificial	artificial	ADJ
ajsts-2206	280	6	intelligence	intelligence	NOUN
ajsts-2206	280	7	chatbot	chatbot	NOUN
ajsts-2206	280	8	on	on	ADP
ajsts-2206	280	9	online	online	ADJ
ajsts-2206	280	10	customer	customer	NOUN
ajsts-2206	280	11	experience	experience	NOUN
ajsts-2206	280	12	in	in	ADP
ajsts-2206	280	13	e	e	NOUN
ajsts-2206	280	14	-	-	NOUN
ajsts-2206	280	15	retailing	retailing	NOUN
ajsts-2206	280	16	.	.	PUNCT
ajsts-2206	281	1	international	international	ADJ
ajsts-2206	281	2	journal	journal	PROPN
ajsts-2206	281	3	of	of	ADP
ajsts-2206	281	4	retail	retail	PROPN
ajsts-2206	281	5	&	&	CCONJ
ajsts-2206	281	6	distribution	distribution	NOUN
ajsts-2206	281	7	management	management	NOUN
ajsts-2206	281	8	,	,	PUNCT
ajsts-2206	281	9	49(11	49(11	PROPN
ajsts-2206	281	10	)	)	PUNCT
ajsts-2206	281	11	,	,	PUNCT
ajsts-2206	281	12	1512	1512	NUM
ajsts-2206	281	13	-	-	SYM
ajsts-2206	281	14	1531	1531	NUM
ajsts-2206	281	15	.	.	PUNCT
ajsts-2206	282	1	chen	chen	PROPN
ajsts-2206	282	2	,	,	PUNCT
ajsts-2206	282	3	k.-l	k.-l	PROPN
ajsts-2206	282	4	.	.	PUNCT
ajsts-2206	282	5	,	,	PUNCT
ajsts-2206	282	6	&	&	CCONJ
ajsts-2206	282	7	tsai	tsai	PROPN
ajsts-2206	282	8	,	,	PUNCT
ajsts-2206	282	9	m.-h	m.-h	PROPN
ajsts-2206	282	10	.	.	PUNCT
ajsts-2206	283	1	(	(	PUNCT
ajsts-2206	283	2	2021	2021	NUM
ajsts-2206	283	3	)	)	PUNCT
ajsts-2206	283	4	.	.	PUNCT
ajsts-2206	284	1	conversation	conversation	NOUN
ajsts-2206	284	2	-	-	PUNCT
ajsts-2206	284	3	based	base	VERB
ajsts-2206	284	4	information	information	NOUN
ajsts-2206	284	5	delivery	delivery	NOUN
ajsts-2206	284	6	method	method	NOUN
ajsts-2206	284	7	for	for	ADP
ajsts-2206	284	8	facility	facility	NOUN
ajsts-2206	284	9	management	management	NOUN
ajsts-2206	284	10	.	.	PUNCT
ajsts-2206	285	1	sensors	sensor	NOUN
ajsts-2206	285	2	,	,	PUNCT
ajsts-2206	285	3	21(14	21(14	NUM
ajsts-2206	285	4	)	)	PUNCT
ajsts-2206	285	5	,	,	PUNCT
ajsts-2206	285	6	4771	4771	NUM
ajsts-2206	285	7	.	.	PUNCT
ajsts-2206	286	1	følstad	følstad	PROPN
ajsts-2206	286	2	,	,	PUNCT
ajsts-2206	286	3	a.	a.	NOUN
ajsts-2206	286	4	,	,	PUNCT
ajsts-2206	286	5	araujo	araujo	NOUN
ajsts-2206	286	6	,	,	PUNCT
ajsts-2206	286	7	t.	t.	PROPN
ajsts-2206	286	8	,	,	PUNCT
ajsts-2206	286	9	law	law	NOUN
ajsts-2206	286	10	,	,	PUNCT
ajsts-2206	286	11	e.	e.	PROPN
ajsts-2206	286	12	l.-c	l.-c	PROPN
ajsts-2206	286	13	.	.	PUNCT
ajsts-2206	286	14	,	,	PUNCT
ajsts-2206	286	15	brandtzaeg	brandtzaeg	NOUN
ajsts-2206	286	16	,	,	PUNCT
ajsts-2206	286	17	p.	p.	PROPN
ajsts-2206	286	18	b.	b.	PROPN
ajsts-2206	286	19	,	,	PUNCT
ajsts-2206	286	20	papadopoulos	papadopoulos	PROPN
ajsts-2206	286	21	,	,	PUNCT
ajsts-2206	286	22	s.	s.	PROPN
ajsts-2206	286	23	,	,	PUNCT
ajsts-2206	286	24	reis	reis	NOUN
ajsts-2206	286	25	,	,	PUNCT
ajsts-2206	286	26	l.	l.	PROPN
ajsts-2206	286	27	,	,	PUNCT
ajsts-2206	286	28	baez	baez	PROPN
ajsts-2206	286	29	,	,	PUNCT
ajsts-2206	286	30	m.	m.	NOUN
ajsts-2206	286	31	,	,	PUNCT
ajsts-2206	286	32	laban	laban	PROPN
ajsts-2206	286	33	,	,	PUNCT
ajsts-2206	286	34	g.	g.	PROPN
ajsts-2206	286	35	,	,	PUNCT
ajsts-2206	286	36	mcallister	mcallister	PROPN
ajsts-2206	286	37	,	,	PUNCT
ajsts-2206	286	38	p.	p.	PROPN
ajsts-2206	286	39	,	,	PUNCT
ajsts-2206	286	40	&	&	CCONJ
ajsts-2206	286	41	ischen	ischen	PROPN
ajsts-2206	286	42	,	,	PUNCT
ajsts-2206	286	43	c.	c.	PROPN
ajsts-2206	286	44	(	(	PUNCT
ajsts-2206	286	45	2021	2021	NUM
ajsts-2206	286	46	)	)	PUNCT
ajsts-2206	286	47	.	.	PUNCT
ajsts-2206	287	1	future	future	ADJ
ajsts-2206	287	2	directions	direction	NOUN
ajsts-2206	287	3	for	for	ADP
ajsts-2206	287	4	chatbot	chatbot	NOUN
ajsts-2206	287	5	research	research	NOUN
ajsts-2206	287	6	:	:	PUNCT
ajsts-2206	287	7	an	an	DET
ajsts-2206	287	8	interdisciplinary	interdisciplinary	ADJ
ajsts-2206	287	9	research	research	NOUN
ajsts-2206	287	10	agenda	agenda	NOUN
ajsts-2206	287	11	.	.	PUNCT
ajsts-2206	288	1	computing	computing	NOUN
ajsts-2206	288	2	,	,	PUNCT
ajsts-2206	288	3	103(12	103(12	NUM
ajsts-2206	288	4	)	)	PUNCT
ajsts-2206	288	5	,	,	PUNCT
ajsts-2206	288	6	2915	2915	NUM
ajsts-2206	288	7	-	-	SYM
ajsts-2206	288	8	2942	2942	NUM
ajsts-2206	288	9	.	.	PUNCT
ajsts-2206	289	1	ghaffarianhoseini	ghaffarianhoseini	NOUN
ajsts-2206	289	2	,	,	PUNCT
ajsts-2206	289	3	a.	a.	NOUN
ajsts-2206	289	4	,	,	PUNCT
ajsts-2206	289	5	tookey	tookey	NOUN
ajsts-2206	289	6	,	,	PUNCT
ajsts-2206	289	7	j.	j.	PROPN
ajsts-2206	289	8	,	,	PUNCT
ajsts-2206	289	9	ghaffarianhoseini	ghaffarianhoseini	PROPN
ajsts-2206	289	10	,	,	PUNCT
ajsts-2206	289	11	a.	a.	NOUN
ajsts-2206	289	12	,	,	PUNCT
ajsts-2206	289	13	naismith	naismith	NOUN
ajsts-2206	289	14	,	,	PUNCT
ajsts-2206	289	15	n.	n.	PROPN
ajsts-2206	289	16	,	,	PUNCT
ajsts-2206	289	17	azhar	azhar	PROPN
ajsts-2206	289	18	,	,	PUNCT
ajsts-2206	289	19	s.	s.	PROPN
ajsts-2206	289	20	,	,	PUNCT
ajsts-2206	289	21	efimova	efimova	PROPN
ajsts-2206	289	22	,	,	PUNCT
ajsts-2206	289	23	o.	o.	PROPN
ajsts-2206	289	24	,	,	PUNCT
ajsts-2206	289	25	&	&	CCONJ
ajsts-2206	289	26	raahemifar	raahemifar	PROPN
ajsts-2206	289	27	,	,	PUNCT
ajsts-2206	289	28	k.	k.	PROPN
ajsts-2206	289	29	(	(	PUNCT
ajsts-2206	289	30	2017	2017	NUM
ajsts-2206	289	31	)	)	PUNCT
ajsts-2206	289	32	.	.	PUNCT
ajsts-2206	290	1	building	build	VERB
ajsts-2206	290	2	information	information	NOUN
ajsts-2206	290	3	modelling	modelling	NOUN
ajsts-2206	290	4	(	(	PUNCT
ajsts-2206	290	5	bim	bim	NOUN
ajsts-2206	290	6	)	)	PUNCT
ajsts-2206	290	7	uptake	uptake	NOUN
ajsts-2206	290	8	:	:	PUNCT
ajsts-2206	290	9	clear	clear	ADJ
ajsts-2206	290	10	benefits	benefit	NOUN
ajsts-2206	290	11	,	,	PUNCT
ajsts-2206	290	12	understanding	understand	VERB
ajsts-2206	290	13	its	its	PRON
ajsts-2206	290	14	implementation	implementation	NOUN
ajsts-2206	290	15	,	,	PUNCT
ajsts-2206	290	16	risks	risk	NOUN
ajsts-2206	290	17	and	and	CCONJ
ajsts-2206	290	18	challenges	challenge	NOUN
ajsts-2206	290	19	.	.	PUNCT
ajsts-2206	291	1	renewable	renewable	ADJ
ajsts-2206	291	2	and	and	CCONJ
ajsts-2206	291	3	sustainable	sustainable	ADJ
ajsts-2206	291	4	energy	energy	NOUN
ajsts-2206	291	5	reviews	review	NOUN
ajsts-2206	291	6	,	,	PUNCT
ajsts-2206	291	7	75	75	NUM
ajsts-2206	291	8	,	,	PUNCT
ajsts-2206	291	9	1046	1046	NUM
ajsts-2206	291	10	-	-	SYM
ajsts-2206	291	11	1053	1053	NUM
ajsts-2206	291	12	.	.	PUNCT
ajsts-2206	292	1	gkinko	gkinko	PROPN
ajsts-2206	292	2	,	,	PUNCT
ajsts-2206	292	3	l.	l.	PROPN
ajsts-2206	292	4	,	,	PUNCT
ajsts-2206	292	5	&	&	CCONJ
ajsts-2206	292	6	elbanna	elbanna	PROPN
ajsts-2206	292	7	,	,	PUNCT
ajsts-2206	292	8	a.	a.	NOUN
ajsts-2206	292	9	(	(	PUNCT
ajsts-2206	292	10	2023	2023	NUM
ajsts-2206	292	11	)	)	PUNCT
ajsts-2206	292	12	.	.	PUNCT
ajsts-2206	293	1	the	the	DET
ajsts-2206	293	2	appropriation	appropriation	NOUN
ajsts-2206	293	3	of	of	ADP
ajsts-2206	293	4	conversational	conversational	ADJ
ajsts-2206	293	5	ai	ai	NOUN
ajsts-2206	293	6	in	in	ADP
ajsts-2206	293	7	the	the	DET
ajsts-2206	293	8	workplace	workplace	NOUN
ajsts-2206	293	9	:	:	PUNCT
ajsts-2206	293	10	a	a	DET
ajsts-2206	293	11	taxonomy	taxonomy	NOUN
ajsts-2206	293	12	of	of	ADP
ajsts-2206	293	13	ai	ai	ADJ
ajsts-2206	293	14	chatbot	chatbot	NOUN
ajsts-2206	293	15	users	user	NOUN
ajsts-2206	293	16	.	.	PUNCT
ajsts-2206	294	1	international	international	ADJ
ajsts-2206	294	2	journal	journal	PROPN
ajsts-2206	294	3	of	of	ADP
ajsts-2206	294	4	information	information	NOUN
ajsts-2206	294	5	management	management	NOUN
ajsts-2206	294	6	,	,	PUNCT
ajsts-2206	294	7	69	69	NUM
ajsts-2206	294	8	,	,	PUNCT
ajsts-2206	294	9	102568	102568	NUM
ajsts-2206	294	10	.	.	PUNCT
ajsts-2206	295	1	gnewuch	gnewuch	PROPN
ajsts-2206	295	2	,	,	PUNCT
ajsts-2206	295	3	u.	u.	PROPN
ajsts-2206	295	4	,	,	PUNCT
ajsts-2206	295	5	morana	morana	PROPN
ajsts-2206	295	6	,	,	PUNCT
ajsts-2206	295	7	s.	s.	PROPN
ajsts-2206	295	8	,	,	PUNCT
ajsts-2206	295	9	adam	adam	PROPN
ajsts-2206	295	10	,	,	PUNCT
ajsts-2206	295	11	m.	m.	NOUN
ajsts-2206	295	12	,	,	PUNCT
ajsts-2206	295	13	&	&	CCONJ
ajsts-2206	295	14	maedche	maedche	NOUN
ajsts-2206	295	15	,	,	PUNCT
ajsts-2206	295	16	a.	a.	NOUN
ajsts-2206	295	17	(	(	PUNCT
ajsts-2206	295	18	2018	2018	NUM
ajsts-2206	295	19	)	)	PUNCT
ajsts-2206	295	20	.	.	PUNCT
ajsts-2206	296	1	faster	fast	ADV
ajsts-2206	296	2	is	be	AUX
ajsts-2206	296	3	not	not	PART
ajsts-2206	296	4	always	always	ADV
ajsts-2206	296	5	better	well	ADJ
ajsts-2206	296	6	:	:	PUNCT
ajsts-2206	296	7	understanding	understand	VERB
ajsts-2206	296	8	the	the	DET
ajsts-2206	296	9	effect	effect	NOUN
ajsts-2206	296	10	of	of	ADP
ajsts-2206	296	11	dynamic	dynamic	ADJ
ajsts-2206	296	12	response	response	NOUN
ajsts-2206	296	13	delays	delay	NOUN
ajsts-2206	296	14	in	in	ADP
ajsts-2206	296	15	human	human	ADJ
ajsts-2206	296	16	-	-	PUNCT
ajsts-2206	296	17	chatbot	chatbot	NOUN
ajsts-2206	296	18	interaction	interaction	NOUN
ajsts-2206	296	19	.	.	PUNCT
ajsts-2206	297	1	gnewuch	gnewuch	PROPN
ajsts-2206	297	2	,	,	PUNCT
ajsts-2206	297	3	u.	u.	PROPN
ajsts-2206	297	4	,	,	PUNCT
ajsts-2206	297	5	morana	morana	PROPN
ajsts-2206	297	6	,	,	PUNCT
ajsts-2206	297	7	s.	s.	PROPN
ajsts-2206	297	8	,	,	PUNCT
ajsts-2206	297	9	adam	adam	PROPN
ajsts-2206	297	10	,	,	PUNCT
ajsts-2206	297	11	m.	m.	NOUN
ajsts-2206	297	12	t.	t.	PROPN
ajsts-2206	297	13	,	,	PUNCT
ajsts-2206	297	14	&	&	CCONJ
ajsts-2206	297	15	maedche	maedche	NOUN
ajsts-2206	297	16	,	,	PUNCT
ajsts-2206	297	17	a.	a.	NOUN
ajsts-2206	297	18	(	(	PUNCT
ajsts-2206	297	19	2022	2022	NUM
ajsts-2206	297	20	)	)	PUNCT
ajsts-2206	297	21	.	.	PUNCT
ajsts-2206	298	1	opposing	oppose	VERB
ajsts-2206	298	2	effects	effect	NOUN
ajsts-2206	298	3	of	of	ADP
ajsts-2206	298	4	response	response	NOUN
ajsts-2206	298	5	time	time	NOUN
ajsts-2206	298	6	in	in	ADP
ajsts-2206	298	7	human	human	ADJ
ajsts-2206	298	8	–	–	PUNCT
ajsts-2206	298	9	chatbot	chatbot	NOUN
ajsts-2206	298	10	interaction	interaction	NOUN
ajsts-2206	298	11	:	:	PUNCT
ajsts-2206	298	12	the	the	DET
ajsts-2206	298	13	moderating	moderate	VERB
ajsts-2206	298	14	role	role	NOUN
ajsts-2206	298	15	of	of	ADP
ajsts-2206	298	16	prior	prior	ADJ
ajsts-2206	298	17	experience	experience	NOUN
ajsts-2206	298	18	.	.	PUNCT
ajsts-2206	299	1	business	business	NOUN
ajsts-2206	299	2	&	&	CCONJ
ajsts-2206	299	3	information	information	PROPN
ajsts-2206	299	4	systems	system	NOUN
ajsts-2206	299	5	engineering	engineering	NOUN
ajsts-2206	299	6	,	,	PUNCT
ajsts-2206	299	7	64(6	64(6	NUM
ajsts-2206	299	8	)	)	PUNCT
ajsts-2206	299	9	,	,	PUNCT
ajsts-2206	299	10	773	773	NUM
ajsts-2206	299	11	-	-	SYM
ajsts-2206	299	12	791	791	NUM
ajsts-2206	299	13	.	.	PUNCT
ajsts-2206	300	1	hajjar	hajjar	PROPN
ajsts-2206	300	2	,	,	PUNCT
ajsts-2206	300	3	s.	s.	PROPN
ajsts-2206	300	4	(	(	PUNCT
ajsts-2206	300	5	2018	2018	NUM
ajsts-2206	300	6	)	)	PUNCT
ajsts-2206	300	7	.	.	PUNCT
ajsts-2206	301	1	statistical	statistical	ADJ
ajsts-2206	301	2	analysis	analysis	NOUN
ajsts-2206	301	3	:	:	PUNCT
ajsts-2206	301	4	internal	internal	ADJ
ajsts-2206	301	5	-	-	PUNCT
ajsts-2206	301	6	consistency	consistency	NOUN
ajsts-2206	301	7	reliability	reliability	NOUN
ajsts-2206	301	8	and	and	CCONJ
ajsts-2206	301	9	construct	construct	VERB
ajsts-2206	301	10	validity	validity	NOUN
ajsts-2206	301	11	.	.	PUNCT
ajsts-2206	302	1	international	international	ADJ
ajsts-2206	302	2	journal	journal	PROPN
ajsts-2206	302	3	of	of	ADP
ajsts-2206	302	4	quantitative	quantitative	ADJ
ajsts-2206	302	5	and	and	CCONJ
ajsts-2206	302	6	qualitative	qualitative	ADJ
ajsts-2206	302	7	research	research	NOUN
ajsts-2206	302	8	methods	method	NOUN
ajsts-2206	302	9	,	,	PUNCT
ajsts-2206	302	10	6(1	6(1	NUM
ajsts-2206	302	11	)	)	PUNCT
ajsts-2206	302	12	,	,	PUNCT
ajsts-2206	302	13	27	27	NUM
ajsts-2206	302	14	-	-	SYM
ajsts-2206	302	15	38	38	NUM
ajsts-2206	302	16	.	.	PUNCT
ajsts-2206	303	1	hui	hui	PROPN
ajsts-2206	303	2	,	,	PUNCT
ajsts-2206	303	3	z.	z.	PROPN
ajsts-2206	303	4	,	,	PUNCT
ajsts-2206	303	5	khan	khan	PROPN
ajsts-2206	303	6	,	,	PUNCT
ajsts-2206	303	7	a.	a.	NOUN
ajsts-2206	303	8	n.	n.	PROPN
ajsts-2206	303	9	,	,	PUNCT
ajsts-2206	303	10	chenglong	chenglong	PROPN
ajsts-2206	303	11	,	,	PUNCT
ajsts-2206	303	12	z.	z.	PROPN
ajsts-2206	303	13	,	,	PUNCT
ajsts-2206	303	14	&	&	CCONJ
ajsts-2206	303	15	khan	khan	PROPN
ajsts-2206	303	16	,	,	PUNCT
ajsts-2206	303	17	n.	n.	PROPN
ajsts-2206	303	18	a.	a.	PROPN
ajsts-2206	303	19	(	(	PUNCT
ajsts-2206	303	20	2023	2023	NUM
ajsts-2206	303	21	)	)	PUNCT
ajsts-2206	303	22	.	.	PUNCT
ajsts-2206	304	1	when	when	SCONJ
ajsts-2206	304	2	service	service	NOUN
ajsts-2206	304	3	quality	quality	NOUN
ajsts-2206	304	4	is	be	AUX
ajsts-2206	304	5	enhanced	enhance	VERB
ajsts-2206	304	6	by	by	ADP
ajsts-2206	304	7	human	human	ADJ
ajsts-2206	304	8	–	–	PUNCT
ajsts-2206	304	9	artificial	artificial	ADJ
ajsts-2206	304	10	intelligence	intelligence	NOUN
ajsts-2206	304	11	interaction	interaction	NOUN
ajsts-2206	304	12	:	:	PUNCT
ajsts-2206	304	13	an	an	DET
ajsts-2206	304	14	examination	examination	NOUN
ajsts-2206	304	15	of	of	ADP
ajsts-2206	304	16	anthropomorphism	anthropomorphism	NOUN
ajsts-2206	304	17	,	,	PUNCT
ajsts-2206	304	18	responsiveness	responsiveness	NOUN
ajsts-2206	304	19	from	from	ADP
ajsts-2206	304	20	the	the	DET
ajsts-2206	304	21	perspectives	perspective	NOUN
ajsts-2206	304	22	of	of	ADP
ajsts-2206	304	23	employees	employee	NOUN
ajsts-2206	304	24	and	and	CCONJ
ajsts-2206	304	25	customers	customer	NOUN
ajsts-2206	304	26	.	.	PUNCT
ajsts-2206	305	1	international	international	ADJ
ajsts-2206	305	2	journal	journal	PROPN
ajsts-2206	305	3	of	of	ADP
ajsts-2206	305	4	human	human	ADJ
ajsts-2206	305	5	–	–	PUNCT
ajsts-2206	305	6	computer	computer	NOUN
ajsts-2206	305	7	interaction	interaction	NOUN
ajsts-2206	305	8	,	,	PUNCT
ajsts-2206	305	9	1	1	NUM
ajsts-2206	305	10	-	-	SYM
ajsts-2206	305	11	16	16	NUM
ajsts-2206	305	12	.	.	PUNCT
ajsts-2206	306	1	humairoh	humairoh	PROPN
ajsts-2206	306	2	,	,	PUNCT
ajsts-2206	306	3	m.	m.	NOUN
ajsts-2206	306	4	a.	a.	PROPN
ajsts-2206	306	5	,	,	PUNCT
ajsts-2206	306	6	&	&	CCONJ
ajsts-2206	306	7	susilo	susilo	PROPN
ajsts-2206	306	8	,	,	PUNCT
ajsts-2206	306	9	w.	w.	PROPN
ajsts-2206	306	10	h.	h.	PROPN
ajsts-2206	306	11	(	(	PUNCT
ajsts-2206	306	12	2023	2023	NUM
ajsts-2206	306	13	)	)	PUNCT
ajsts-2206	306	14	.	.	PUNCT
ajsts-2206	307	1	integration	integration	NOUN
ajsts-2206	307	2	of	of	ADP
ajsts-2206	307	3	tam	tam	PROPN
ajsts-2206	307	4	and	and	CCONJ
ajsts-2206	307	5	utaut	utaut	PROPN
ajsts-2206	307	6	-	-	PUNCT
ajsts-2206	307	7	iss	iss	PROPN
ajsts-2206	307	8	model	model	NOUN
ajsts-2206	307	9	:	:	PUNCT
ajsts-2206	307	10	how	how	SCONJ
ajsts-2206	307	11	customers	customer	NOUN
ajsts-2206	307	12	’	'	PUNCT
ajsts-2206	307	13	service	service	NOUN
ajsts-2206	307	14	chatbot	chatbot	NOUN
ajsts-2206	307	15	drove	drive	VERB
ajsts-2206	307	16	users	user	NOUN
ajsts-2206	307	17	’	'	PUNCT
ajsts-2206	307	18	behavior	behavior	NOUN
ajsts-2206	307	19	intentions	intention	NOUN
ajsts-2206	307	20	.	.	PUNCT
ajsts-2206	308	1	asian	asian	ADJ
ajsts-2206	308	2	journal	journal	PROPN
ajsts-2206	308	3	of	of	ADP
ajsts-2206	308	4	social	social	ADJ
ajsts-2206	308	5	science	science	NOUN
ajsts-2206	308	6	and	and	CCONJ
ajsts-2206	308	7	management	management	NOUN
ajsts-2206	308	8	technology	technology	NOUN
ajsts-2206	308	9	.	.	PUNCT
ajsts-2206	309	1	hwang	hwang	PROPN
ajsts-2206	309	2	,	,	PUNCT
ajsts-2206	309	3	s.	s.	PROPN
ajsts-2206	309	4	,	,	PUNCT
ajsts-2206	309	5	kim	kim	PROPN
ajsts-2206	309	6	,	,	PUNCT
ajsts-2206	309	7	b.	b.	PROPN
ajsts-2206	309	8	,	,	PUNCT
ajsts-2206	309	9	&	&	CCONJ
ajsts-2206	309	10	lee	lee	PROPN
ajsts-2206	309	11	,	,	PUNCT
ajsts-2206	309	12	k.	k.	PROPN
ajsts-2206	309	13	(	(	PUNCT
ajsts-2206	309	14	2019	2019	NUM
ajsts-2206	309	15	)	)	PUNCT
ajsts-2206	309	16	.	.	PUNCT
ajsts-2206	310	1	a	a	DET
ajsts-2206	310	2	data	data	NOUN
ajsts-2206	310	3	-	-	PUNCT
ajsts-2206	310	4	driven	drive	VERB
ajsts-2206	310	5	design	design	NOUN
ajsts-2206	310	6	framework	framework	NOUN
ajsts-2206	310	7	for	for	ADP
ajsts-2206	310	8	customer	customer	NOUN
ajsts-2206	310	9	service	service	NOUN
ajsts-2206	310	10	chatbot	chatbot	NOUN
ajsts-2206	310	11	.	.	PUNCT
ajsts-2206	311	1	design	design	NOUN
ajsts-2206	311	2	,	,	PUNCT
ajsts-2206	311	3	user	user	NOUN
ajsts-2206	311	4	experience	experience	NOUN
ajsts-2206	311	5	,	,	PUNCT
ajsts-2206	311	6	and	and	CCONJ
ajsts-2206	311	7	usability	usability	NOUN
ajsts-2206	311	8	.	.	PUNCT
ajsts-2206	312	1	design	design	NOUN
ajsts-2206	312	2	philosophy	philosophy	NOUN
ajsts-2206	312	3	and	and	CCONJ
ajsts-2206	312	4	theory	theory	NOUN
ajsts-2206	312	5	:	:	PUNCT
ajsts-2206	312	6	8th	8th	ADJ
ajsts-2206	312	7	international	international	ADJ
ajsts-2206	312	8	conference	conference	NOUN
ajsts-2206	312	9	,	,	PUNCT
ajsts-2206	312	10	duxu	duxu	NOUN
ajsts-2206	312	11	2019	2019	NUM
ajsts-2206	312	12	,	,	PUNCT
ajsts-2206	312	13	held	hold	VERB
ajsts-2206	312	14	as	as	ADP
ajsts-2206	312	15	part	part	NOUN
ajsts-2206	312	16	of	of	ADP
ajsts-2206	312	17	the	the	DET
ajsts-2206	312	18	21st	21st	ADJ
ajsts-2206	312	19	hci	hci	NOUN
ajsts-2206	312	20	international	international	ADJ
ajsts-2206	312	21	conference	conference	NOUN
ajsts-2206	312	22	,	,	PUNCT
ajsts-2206	312	23	hcii	hcii	PROPN
ajsts-2206	312	24	2019	2019	NUM
ajsts-2206	312	25	,	,	PUNCT
ajsts-2206	312	26	orlando	orlando	PROPN
ajsts-2206	312	27	,	,	PUNCT
ajsts-2206	312	28	fl	fl	PROPN
ajsts-2206	312	29	,	,	PUNCT
ajsts-2206	312	30	usa	usa	PROPN
ajsts-2206	312	31	,	,	PUNCT
ajsts-2206	312	32	july	july	PROPN
ajsts-2206	312	33	26–31	26–31	PROPN
ajsts-2206	312	34	,	,	PUNCT
ajsts-2206	312	35	2019	2019	NUM
ajsts-2206	312	36	,	,	PUNCT
ajsts-2206	312	37	proceedings	proceeding	NOUN
ajsts-2206	312	38	,	,	PUNCT
ajsts-2206	312	39	part	part	NOUN
ajsts-2206	312	40	i	i	PRON
ajsts-2206	312	41	21	21	NUM
ajsts-2206	312	42	,	,	PUNCT
ajsts-2206	312	43	kafle	kafle	PROPN
ajsts-2206	312	44	,	,	PUNCT
ajsts-2206	312	45	s.	s.	PROPN
ajsts-2206	312	46	c.	c.	PROPN
ajsts-2206	312	47	(	(	PUNCT
ajsts-2206	312	48	2019	2019	NUM
ajsts-2206	312	49	)	)	PUNCT
ajsts-2206	312	50	.	.	PUNCT
ajsts-2206	313	1	correlation	correlation	NOUN
ajsts-2206	313	2	and	and	CCONJ
ajsts-2206	313	3	regression	regression	VERB
ajsts-2206	313	4	analysis	analysis	NOUN
ajsts-2206	313	5	using	use	VERB
ajsts-2206	313	6	spss	spss	PROPN
ajsts-2206	313	7	.	.	PUNCT
ajsts-2206	314	1	management	management	NOUN
ajsts-2206	314	2	,	,	PUNCT
ajsts-2206	314	3	technology	technology	NOUN
ajsts-2206	314	4	&	&	CCONJ
ajsts-2206	314	5	social	social	ADJ
ajsts-2206	314	6	sciences	science	NOUN
ajsts-2206	314	7	,	,	PUNCT
ajsts-2206	314	8	126	126	NUM
ajsts-2206	314	9	.	.	PUNCT
ajsts-2206	315	1	kasilingam	kasilingam	PROPN
ajsts-2206	315	2	,	,	PUNCT
ajsts-2206	315	3	d.	d.	PROPN
ajsts-2206	315	4	l.	l.	PROPN
ajsts-2206	315	5	(	(	PUNCT
ajsts-2206	315	6	2020	2020	NUM
ajsts-2206	315	7	)	)	PUNCT
ajsts-2206	315	8	.	.	PUNCT
ajsts-2206	316	1	understanding	understand	VERB
ajsts-2206	316	2	the	the	DET
ajsts-2206	316	3	attitude	attitude	NOUN
ajsts-2206	316	4	and	and	CCONJ
ajsts-2206	316	5	intention	intention	NOUN
ajsts-2206	316	6	to	to	PART
ajsts-2206	316	7	use	use	VERB
ajsts-2206	316	8	smartphone	smartphone	NOUN
ajsts-2206	316	9	chatbots	chatbot	NOUN
ajsts-2206	316	10	for	for	ADP
ajsts-2206	316	11	shopping	shopping	NOUN
ajsts-2206	316	12	.	.	PUNCT
ajsts-2206	317	1	technology	technology	NOUN
ajsts-2206	317	2	in	in	ADP
ajsts-2206	317	3	society	society	NOUN
ajsts-2206	317	4	,	,	PUNCT
ajsts-2206	317	5	62	62	NUM
ajsts-2206	317	6	,	,	PUNCT
ajsts-2206	317	7	101280	101280	NUM
ajsts-2206	317	8	.	.	PUNCT
ajsts-2206	318	1	khan	khan	PROPN
ajsts-2206	318	2	,	,	PUNCT
ajsts-2206	318	3	s.	s.	PROPN
ajsts-2206	318	4	,	,	PUNCT
ajsts-2206	318	5	&	&	CCONJ
ajsts-2206	318	6	iqbal	iqbal	PROPN
ajsts-2206	318	7	,	,	PUNCT
ajsts-2206	318	8	m.	m.	NOUN
ajsts-2206	318	9	(	(	PUNCT
ajsts-2206	318	10	2020	2020	NUM
ajsts-2206	318	11	)	)	PUNCT
ajsts-2206	318	12	.	.	PUNCT
ajsts-2206	319	1	ai	ai	VERB
ajsts-2206	319	2	-	-	PUNCT
ajsts-2206	319	3	powered	power	VERB
ajsts-2206	319	4	customer	customer	NOUN
ajsts-2206	319	5	service	service	NOUN
ajsts-2206	319	6	:	:	PUNCT
ajsts-2206	319	7	does	do	AUX
ajsts-2206	319	8	it	it	PRON
ajsts-2206	319	9	optimize	optimize	VERB
ajsts-2206	319	10	customer	customer	NOUN
ajsts-2206	319	11	experience	experience	NOUN
ajsts-2206	319	12	?	?	PUNCT
ajsts-2206	320	1	2020	2020	NUM
ajsts-2206	320	2	8th	8th	ADJ
ajsts-2206	320	3	international	international	ADJ
ajsts-2206	320	4	conference	conference	NOUN
ajsts-2206	320	5	on	on	ADP
ajsts-2206	320	6	reliability	reliability	NOUN
ajsts-2206	320	7	,	,	PUNCT
ajsts-2206	320	8	infocom	infocom	NOUN
ajsts-2206	320	9	technologies	technology	NOUN
ajsts-2206	320	10	and	and	CCONJ
ajsts-2206	320	11	optimization	optimization	NOUN
ajsts-2206	320	12	(	(	PUNCT
ajsts-2206	320	13	trends	trend	NOUN
ajsts-2206	320	14	and	and	CCONJ
ajsts-2206	320	15	future	future	ADJ
ajsts-2206	320	16	directions	direction	NOUN
ajsts-2206	320	17	)	)	PUNCT
ajsts-2206	320	18	(	(	PUNCT
ajsts-2206	320	19	icrito	icrito	NOUN
ajsts-2206	320	20	)	)	PUNCT
ajsts-2206	320	21	,	,	PUNCT
ajsts-2206	320	22	le	le	X
ajsts-2206	320	23	,	,	PUNCT
ajsts-2206	320	24	x.	x.	PROPN
ajsts-2206	320	25	c.	c.	PROPN
ajsts-2206	320	26	(	(	PUNCT
ajsts-2206	320	27	2023	2023	NUM
ajsts-2206	320	28	)	)	PUNCT
ajsts-2206	320	29	.	.	PUNCT
ajsts-2206	321	1	inducing	induce	VERB
ajsts-2206	321	2	ai	ai	NOUN
ajsts-2206	321	3	-	-	PUNCT
ajsts-2206	321	4	powered	power	VERB
ajsts-2206	321	5	chatbot	chatbot	NOUN
ajsts-2206	321	6	use	use	NOUN
ajsts-2206	321	7	for	for	ADP
ajsts-2206	321	8	customer	customer	NOUN
ajsts-2206	321	9	purchase	purchase	NOUN
ajsts-2206	321	10	:	:	PUNCT
ajsts-2206	321	11	the	the	DET
ajsts-2206	321	12	role	role	NOUN
ajsts-2206	321	13	of	of	ADP
ajsts-2206	321	14	information	information	NOUN
ajsts-2206	321	15	value	value	NOUN
ajsts-2206	321	16	and	and	CCONJ
ajsts-2206	321	17	innovative	innovative	ADJ
ajsts-2206	321	18	technology	technology	NOUN
ajsts-2206	321	19	.	.	PUNCT
ajsts-2206	322	1	journal	journal	PROPN
ajsts-2206	322	2	of	of	ADP
ajsts-2206	322	3	systems	system	NOUN
ajsts-2206	322	4	and	and	CCONJ
ajsts-2206	322	5	information	information	NOUN
ajsts-2206	322	6	technology	technology	NOUN
ajsts-2206	322	7	.	.	PUNCT
ajsts-2206	323	1	lin	lin	PROPN
ajsts-2206	323	2	,	,	PUNCT
ajsts-2206	323	3	w.	w.	PROPN
ajsts-2206	323	4	y.	y.	PROPN
ajsts-2206	323	5	(	(	PUNCT
ajsts-2206	323	6	2023	2023	NUM
ajsts-2206	323	7	)	)	PUNCT
ajsts-2206	323	8	.	.	PUNCT
ajsts-2206	324	1	prototyping	prototype	VERB
ajsts-2206	324	2	a	a	DET
ajsts-2206	324	3	chatbot	chatbot	NOUN
ajsts-2206	324	4	for	for	ADP
ajsts-2206	324	5	site	site	NOUN
ajsts-2206	324	6	managers	manager	NOUN
ajsts-2206	324	7	using	use	VERB
ajsts-2206	324	8	building	build	VERB
ajsts-2206	324	9	information	information	NOUN
ajsts-2206	324	10	modeling	modeling	NOUN
ajsts-2206	324	11	(	(	PUNCT
ajsts-2206	324	12	bim	bim	NOUN
ajsts-2206	324	13	)	)	PUNCT
ajsts-2206	324	14	and	and	CCONJ
ajsts-2206	324	15	natural	natural	ADJ
ajsts-2206	324	16	language	language	NOUN
ajsts-2206	324	17	understanding	understanding	NOUN
ajsts-2206	324	18	(	(	PUNCT
ajsts-2206	324	19	nlu	nlu	NOUN
ajsts-2206	324	20	)	)	PUNCT
ajsts-2206	324	21	techniques	technique	NOUN
ajsts-2206	324	22	.	.	PUNCT
ajsts-2206	325	1	sensors	sensor	NOUN
ajsts-2206	325	2	,	,	PUNCT
ajsts-2206	325	3	23(6	23(6	NUM
ajsts-2206	325	4	)	)	PUNCT
ajsts-2206	325	5	,	,	PUNCT
ajsts-2206	325	6	2942	2942	NUM
ajsts-2206	325	7	.	.	PUNCT
ajsts-2206	326	1	lubbe	lubbe	ADJ
ajsts-2206	326	2	,	,	PUNCT
ajsts-2206	326	3	i.	i.	NOUN
ajsts-2206	326	4	,	,	PUNCT
ajsts-2206	326	5	&	&	CCONJ
ajsts-2206	326	6	ngoma	ngoma	PROPN
ajsts-2206	326	7	,	,	PUNCT
ajsts-2206	326	8	n.	n.	NOUN
ajsts-2206	326	9	(	(	PUNCT
ajsts-2206	326	10	2021	2021	NUM
ajsts-2206	326	11	)	)	PUNCT
ajsts-2206	326	12	.	.	PUNCT
ajsts-2206	327	1	useful	useful	ADJ
ajsts-2206	327	2	chatbot	chatbot	NOUN
ajsts-2206	327	3	experience	experience	NOUN
ajsts-2206	327	4	provides	provide	VERB
ajsts-2206	327	5	technological	technological	ADJ
ajsts-2206	327	6	satisfaction	satisfaction	NOUN
ajsts-2206	327	7	:	:	PUNCT
ajsts-2206	327	8	an	an	DET
ajsts-2206	327	9	emerging	emerge	VERB
ajsts-2206	327	10	market	market	NOUN
ajsts-2206	327	11	perspective	perspective	NOUN
ajsts-2206	327	12	.	.	PUNCT
ajsts-2206	328	1	south	south	ADJ
ajsts-2206	328	2	african	african	ADJ
ajsts-2206	328	3	journal	journal	PROPN
ajsts-2206	328	4	of	of	ADP
ajsts-2206	328	5	information	information	NOUN
ajsts-2206	328	6	management	management	NOUN
ajsts-2206	328	7	,	,	PUNCT
ajsts-2206	328	8	23(1	23(1	NUM
ajsts-2206	328	9	)	)	PUNCT
ajsts-2206	328	10	,	,	PUNCT
ajsts-2206	328	11	1	1	NUM
ajsts-2206	328	12	-	-	SYM
ajsts-2206	328	13	8	8	NUM
ajsts-2206	328	14	.	.	PUNCT
ajsts-2206	329	1	majumder	majumder	NOUN
ajsts-2206	329	2	,	,	PUNCT
ajsts-2206	329	3	s.	s.	PROPN
ajsts-2206	329	4	,	,	PUNCT
ajsts-2206	329	5	&	&	CCONJ
ajsts-2206	329	6	mondal	mondal	PROPN
ajsts-2206	329	7	,	,	PUNCT
ajsts-2206	329	8	a.	a.	NOUN
ajsts-2206	329	9	(	(	PUNCT
ajsts-2206	329	10	2021	2021	NUM
ajsts-2206	329	11	)	)	PUNCT
ajsts-2206	329	12	.	.	PUNCT
ajsts-2206	329	13	are	be	AUX
ajsts-2206	329	14	chatbots	chatbot	NOUN
ajsts-2206	329	15	really	really	ADV
ajsts-2206	329	16	useful	useful	ADJ
ajsts-2206	329	17	for	for	ADP
ajsts-2206	329	18	human	human	ADJ
ajsts-2206	329	19	resource	resource	NOUN
ajsts-2206	329	20	management	management	NOUN
ajsts-2206	329	21	?	?	PUNCT
ajsts-2206	330	1	international	international	ADJ
ajsts-2206	330	2	journal	journal	NOUN
ajsts-2206	330	3	of	of	ADP
ajsts-2206	330	4	speech	speech	NOUN
ajsts-2206	330	5	technology	technology	NOUN
ajsts-2206	330	6	,	,	PUNCT
ajsts-2206	330	7	1	1	NUM
ajsts-2206	330	8	-	-	SYM
ajsts-2206	330	9	9	9	NUM
ajsts-2206	330	10	.	.	PUNCT
ajsts-2206	331	1	maroengsit	maroengsit	PROPN
ajsts-2206	331	2	,	,	PUNCT
ajsts-2206	331	3	w.	w.	PROPN
ajsts-2206	331	4	,	,	PUNCT
ajsts-2206	331	5	piyakulpinyo	piyakulpinyo	NOUN
ajsts-2206	331	6	,	,	PUNCT
ajsts-2206	331	7	t.	t.	PROPN
ajsts-2206	331	8	,	,	PUNCT
ajsts-2206	331	9	phonyiam	phonyiam	PROPN
ajsts-2206	331	10	,	,	PUNCT
ajsts-2206	331	11	k.	k.	PROPN
ajsts-2206	331	12	,	,	PUNCT
ajsts-2206	331	13	pongnumkul	pongnumkul	PROPN
ajsts-2206	331	14	,	,	PUNCT
ajsts-2206	331	15	s.	s.	PROPN
ajsts-2206	331	16	,	,	PUNCT
ajsts-2206	331	17	chaovalit	chaovalit	VERB
ajsts-2206	331	18	,	,	PUNCT
ajsts-2206	331	19	p.	p.	NOUN
ajsts-2206	331	20	,	,	PUNCT
ajsts-2206	331	21	&	&	CCONJ
ajsts-2206	331	22	theeramunkong	theeramunkong	PROPN
ajsts-2206	331	23	,	,	PUNCT
ajsts-2206	331	24	t.	t.	PROPN
ajsts-2206	331	25	(	(	PUNCT
ajsts-2206	331	26	2019	2019	NUM
ajsts-2206	331	27	)	)	PUNCT
ajsts-2206	331	28	.	.	PUNCT
ajsts-2206	332	1	a	a	DET
ajsts-2206	332	2	survey	survey	NOUN
ajsts-2206	332	3	on	on	ADP
ajsts-2206	332	4	evaluation	evaluation	NOUN
ajsts-2206	332	5	methods	method	NOUN
ajsts-2206	332	6	for	for	ADP
ajsts-2206	332	7	chatbots	chatbot	NOUN
ajsts-2206	332	8	.	.	PUNCT
ajsts-2206	333	1	proceedings	proceeding	NOUN
ajsts-2206	333	2	of	of	ADP
ajsts-2206	333	3	the	the	DET
ajsts-2206	333	4	2019	2019	NUM
ajsts-2206	333	5	7th	7th	ADJ
ajsts-2206	333	6	international	international	ADJ
ajsts-2206	333	7	conference	conference	NOUN
ajsts-2206	333	8	on	on	ADP
ajsts-2206	333	9	information	information	NOUN
ajsts-2206	333	10	and	and	CCONJ
ajsts-2206	333	11	education	education	NOUN
ajsts-2206	333	12	technology	technology	NOUN
ajsts-2206	333	13	,	,	PUNCT
ajsts-2206	333	14	meyer	meyer	PROPN
ajsts-2206	333	15	-	-	PUNCT
ajsts-2206	333	16	waarden	waarden	ADJ
ajsts-2206	333	17	,	,	PUNCT
ajsts-2206	333	18	l.	l.	PROPN
ajsts-2206	333	19	,	,	PUNCT
ajsts-2206	333	20	pavone	pavone	PROPN
ajsts-2206	333	21	,	,	PUNCT
ajsts-2206	333	22	g.	g.	PROPN
ajsts-2206	333	23	,	,	PUNCT
ajsts-2206	333	24	poocharoentou	poocharoentou	NOUN
ajsts-2206	333	25	,	,	PUNCT
ajsts-2206	333	26	t.	t.	NOUN
ajsts-2206	333	27	,	,	PUNCT
ajsts-2206	333	28	prayatsup	prayatsup	NOUN
ajsts-2206	333	29	,	,	PUNCT
ajsts-2206	333	30	p.	p.	NOUN
ajsts-2206	333	31	,	,	PUNCT
ajsts-2206	333	32	ratinaud	ratinaud	PROPN
ajsts-2206	333	33	,	,	PUNCT
ajsts-2206	333	34	m.	m.	NOUN
ajsts-2206	333	35	,	,	PUNCT
ajsts-2206	333	36	tison	tison	NOUN
ajsts-2206	333	37	,	,	PUNCT
ajsts-2206	333	38	a.	a.	NOUN
ajsts-2206	333	39	,	,	PUNCT
ajsts-2206	333	40	&	&	CCONJ
ajsts-2206	333	41	torné	torné	PROPN
ajsts-2206	333	42	,	,	PUNCT
ajsts-2206	333	43	s.	s.	PROPN
ajsts-2206	333	44	(	(	PUNCT
ajsts-2206	333	45	2020	2020	NUM
ajsts-2206	333	46	)	)	PUNCT
ajsts-2206	333	47	.	.	PUNCT
ajsts-2206	334	1	how	how	SCONJ
ajsts-2206	334	2	service	service	NOUN
ajsts-2206	334	3	quality	quality	NOUN
ajsts-2206	334	4	influences	influence	VERB
ajsts-2206	334	5	customer	customer	NOUN
ajsts-2206	334	6	acceptance	acceptance	NOUN
ajsts-2206	334	7	and	and	CCONJ
ajsts-2206	334	8	usage	usage	NOUN
ajsts-2206	334	9	of	of	ADP
ajsts-2206	334	10	chatbots	chatbot	NOUN
ajsts-2206	334	11	?	?	PUNCT
ajsts-2206	335	1	smr	smr	NOUN
ajsts-2206	335	2	-	-	PUNCT
ajsts-2206	335	3	journal	journal	NOUN
ajsts-2206	335	4	of	of	ADP
ajsts-2206	335	5	service	service	NOUN
ajsts-2206	335	6	management	management	NOUN
ajsts-2206	335	7	research	research	NOUN
ajsts-2206	335	8	,	,	PUNCT
ajsts-2206	335	9	4(1	4(1	NOUN
ajsts-2206	335	10	)	)	PUNCT
ajsts-2206	335	11	,	,	PUNCT
ajsts-2206	335	12	35	35	NUM
ajsts-2206	335	13	-	-	SYM
ajsts-2206	335	14	51	51	NUM
ajsts-2206	335	15	.	.	PUNCT
ajsts-2206	336	1	nguyen	nguyen	PROPN
ajsts-2206	336	2	,	,	PUNCT
ajsts-2206	336	3	d.	d.	PROPN
ajsts-2206	336	4	m.	m.	PROPN
ajsts-2206	336	5	,	,	PUNCT
ajsts-2206	336	6	chiu	chiu	PROPN
ajsts-2206	336	7	,	,	PUNCT
ajsts-2206	336	8	y.-t	y.-t	NOUN
ajsts-2206	336	9	.	.	PUNCT
ajsts-2206	337	1	h.	h.	PROPN
ajsts-2206	337	2	,	,	PUNCT
ajsts-2206	337	3	&	&	CCONJ
ajsts-2206	337	4	le	le	PROPN
ajsts-2206	337	5	,	,	PUNCT
ajsts-2206	337	6	h.	h.	PROPN
ajsts-2206	337	7	d.	d.	PROPN
ajsts-2206	337	8	(	(	PUNCT
ajsts-2206	337	9	2021	2021	NUM
ajsts-2206	337	10	)	)	PUNCT
ajsts-2206	337	11	.	.	PUNCT
ajsts-2206	338	1	determinants	determinant	NOUN
ajsts-2206	338	2	of	of	ADP
ajsts-2206	338	3	continuance	continuance	NOUN
ajsts-2206	338	4	intention	intention	NOUN
ajsts-2206	338	5	towards	towards	ADP
ajsts-2206	338	6	banks	bank	NOUN
ajsts-2206	338	7	’	’	PART
ajsts-2206	338	8	chatbot	chatbot	NOUN
ajsts-2206	338	9	services	service	NOUN
ajsts-2206	338	10	in	in	ADP
ajsts-2206	338	11	vietnam	vietnam	PROPN
ajsts-2206	338	12	:	:	PUNCT
ajsts-2206	338	13	a	a	DET
ajsts-2206	338	14	necessity	necessity	NOUN
ajsts-2206	338	15	for	for	ADP
ajsts-2206	338	16	sustainable	sustainable	ADJ
ajsts-2206	338	17	development	development	NOUN
ajsts-2206	338	18	.	.	PUNCT
ajsts-2206	339	1	sustainability	sustainability	NOUN
ajsts-2206	339	2	,	,	PUNCT
ajsts-2206	339	3	13(14	13(14	NUM
ajsts-2206	339	4	)	)	PUNCT
ajsts-2206	339	5	,	,	PUNCT
ajsts-2206	339	6	7625	7625	NUM
ajsts-2206	339	7	.	.	PUNCT
ajsts-2206	340	1	nirala	nirala	PROPN
ajsts-2206	340	2	,	,	PUNCT
ajsts-2206	340	3	k.	k.	PROPN
ajsts-2206	340	4	k.	k.	PROPN
ajsts-2206	340	5	,	,	PUNCT
ajsts-2206	340	6	singh	singh	PROPN
ajsts-2206	340	7	,	,	PUNCT
ajsts-2206	340	8	n.	n.	PROPN
ajsts-2206	340	9	k.	k.	PROPN
ajsts-2206	340	10	,	,	PUNCT
ajsts-2206	340	11	&	&	CCONJ
ajsts-2206	340	12	purani	purani	PROPN
ajsts-2206	340	13	,	,	PUNCT
ajsts-2206	340	14	v.	v.	ADP
ajsts-2206	340	15	s.	s.	PROPN
ajsts-2206	340	16	(	(	PUNCT
ajsts-2206	340	17	2022	2022	NUM
ajsts-2206	340	18	)	)	PUNCT
ajsts-2206	340	19	.	.	PUNCT
ajsts-2206	341	1	a	a	DET
ajsts-2206	341	2	survey	survey	NOUN
ajsts-2206	341	3	on	on	ADP
ajsts-2206	341	4	providing	provide	VERB
ajsts-2206	341	5	customer	customer	NOUN
ajsts-2206	341	6	and	and	CCONJ
ajsts-2206	341	7	public	public	ADJ
ajsts-2206	341	8	administration	administration	NOUN
ajsts-2206	341	9	based	base	VERB
ajsts-2206	341	10	services	service	NOUN
ajsts-2206	341	11	using	use	VERB
ajsts-2206	341	12	ai	ai	VERB
ajsts-2206	341	13	:	:	PUNCT
ajsts-2206	341	14	chatbot	chatbot	NOUN
ajsts-2206	341	15	.	.	PUNCT
ajsts-2206	342	1	multimedia	multimedia	NOUN
ajsts-2206	342	2	tools	tool	NOUN
ajsts-2206	342	3	and	and	CCONJ
ajsts-2206	342	4	applications	application	NOUN
ajsts-2206	342	5	,	,	PUNCT
ajsts-2206	342	6	81(16	81(16	NOUN
ajsts-2206	342	7	)	)	PUNCT
ajsts-2206	342	8	,	,	PUNCT
ajsts-2206	342	9	22215	22215	NUM
ajsts-2206	342	10	-	-	SYM
ajsts-2206	342	11	22246	22246	NUM
ajsts-2206	342	12	.	.	PUNCT
ajsts-2206	343	1	selamat	selamat	PROPN
ajsts-2206	343	2	,	,	PUNCT
ajsts-2206	343	3	m.	m.	NOUN
ajsts-2206	343	4	a.	a.	PROPN
ajsts-2206	343	5	,	,	PUNCT
ajsts-2206	343	6	&	&	CCONJ
ajsts-2206	343	7	windasari	windasari	X
ajsts-2206	343	8	,	,	PUNCT
ajsts-2206	343	9	n.	n.	NOUN
ajsts-2206	343	10	a.	a.	NOUN
ajsts-2206	343	11	(	(	PUNCT
ajsts-2206	343	12	2021	2021	NUM
ajsts-2206	343	13	)	)	PUNCT
ajsts-2206	343	14	.	.	PUNCT
ajsts-2206	344	1	chatbot	chatbot	NOUN
ajsts-2206	344	2	for	for	ADP
ajsts-2206	344	3	smes	sme	NOUN
ajsts-2206	344	4	:	:	PUNCT
ajsts-2206	344	5	integrating	integrate	VERB
ajsts-2206	344	6	customer	customer	NOUN
ajsts-2206	344	7	and	and	CCONJ
ajsts-2206	344	8	business	business	NOUN
ajsts-2206	344	9	owner	owner	NOUN
ajsts-2206	344	10	perspectives	perspective	NOUN
ajsts-2206	344	11	.	.	PUNCT
ajsts-2206	345	1	technology	technology	NOUN
ajsts-2206	345	2	in	in	ADP
ajsts-2206	345	3	society	society	NOUN
ajsts-2206	345	4	,	,	PUNCT
ajsts-2206	345	5	66	66	NUM
ajsts-2206	345	6	,	,	PUNCT
ajsts-2206	345	7	101685	101685	NUM
ajsts-2206	345	8	.	.	PUNCT
ajsts-2206	346	1	su	su	PROPN
ajsts-2206	346	2	,	,	PUNCT
ajsts-2206	346	3	t.	t.	PROPN
ajsts-2206	346	4	,	,	PUNCT
ajsts-2206	346	5	li	li	PROPN
ajsts-2206	346	6	,	,	PUNCT
ajsts-2206	346	7	h.	h.	PROPN
ajsts-2206	346	8	,	,	PUNCT
ajsts-2206	346	9	&	&	CCONJ
ajsts-2206	346	10	an	an	PRON
ajsts-2206	346	11	,	,	PUNCT
ajsts-2206	346	12	y.	y.	NOUN
ajsts-2206	346	13	(	(	PUNCT
ajsts-2206	346	14	2021	2021	NUM
ajsts-2206	346	15	)	)	PUNCT
ajsts-2206	346	16	.	.	PUNCT
ajsts-2206	347	1	a	a	DET
ajsts-2206	347	2	bim	bim	NOUN
ajsts-2206	347	3	and	and	CCONJ
ajsts-2206	347	4	machine	machine	NOUN
ajsts-2206	347	5	pa	pa	PROPN
ajsts-2206	347	6	ge	ge	PROPN
ajsts-2206	347	7	54	54	NUM
ajsts-2206	347	8	https://journals.e-palli.com/home/index.php/ajsts	https://journals.e-palli.com/home/index.php/ajst	NOUN
ajsts-2206	347	9	am	be	AUX
ajsts-2206	347	10	.	.	PUNCT
ajsts-2206	348	1	j.	j.	PROPN
ajsts-2206	348	2	smart	smart	PROPN
ajsts-2206	348	3	.	.	PUNCT
ajsts-2206	349	1	technol	technol	PROPN
ajsts-2206	349	2	.	.	PUNCT
ajsts-2206	349	3	solutions	solution	NOUN
ajsts-2206	349	4	2(2	2(2	NUM
ajsts-2206	349	5	)	)	PUNCT
ajsts-2206	349	6	43	43	NUM
ajsts-2206	349	7	-	-	SYM
ajsts-2206	349	8	54	54	NUM
ajsts-2206	349	9	,	,	PUNCT
ajsts-2206	349	10	2023	2023	NUM
ajsts-2206	349	11	learning	learn	VERB
ajsts-2206	349	12	integration	integration	NOUN
ajsts-2206	349	13	framework	framework	NOUN
ajsts-2206	349	14	for	for	ADP
ajsts-2206	349	15	automated	automate	VERB
ajsts-2206	349	16	property	property	NOUN
ajsts-2206	349	17	valuation	valuation	NOUN
ajsts-2206	349	18	.	.	PUNCT
ajsts-2206	350	1	journal	journal	PROPN
ajsts-2206	350	2	of	of	ADP
ajsts-2206	350	3	building	build	VERB
ajsts-2206	350	4	engineering	engineering	NOUN
ajsts-2206	350	5	,	,	PUNCT
ajsts-2206	350	6	44	44	NUM
ajsts-2206	350	7	,	,	PUNCT
ajsts-2206	350	8	102636	102636	NUM
ajsts-2206	350	9	.	.	PUNCT
ajsts-2206	351	1	tawafak	tawafak	PROPN
ajsts-2206	351	2	,	,	PUNCT
ajsts-2206	351	3	r.	r.	PROPN
ajsts-2206	351	4	m.	m.	PROPN
ajsts-2206	351	5	,	,	PUNCT
ajsts-2206	351	6	al	al	PROPN
ajsts-2206	351	7	-	-	PUNCT
ajsts-2206	351	8	rahmi	rahmi	PROPN
ajsts-2206	351	9	,	,	PUNCT
ajsts-2206	351	10	w.	w.	PROPN
ajsts-2206	351	11	m.	m.	PROPN
ajsts-2206	351	12	,	,	PUNCT
ajsts-2206	351	13	almogren	almogren	PROPN
ajsts-2206	351	14	,	,	PUNCT
ajsts-2206	351	15	a.	a.	PROPN
ajsts-2206	351	16	s.	s.	PROPN
ajsts-2206	351	17	,	,	PUNCT
ajsts-2206	351	18	al	al	PROPN
ajsts-2206	351	19	adwan	adwan	PROPN
ajsts-2206	351	20	,	,	PUNCT
ajsts-2206	351	21	m.	m.	NOUN
ajsts-2206	351	22	n.	n.	PROPN
ajsts-2206	351	23	,	,	PUNCT
ajsts-2206	351	24	safori	safori	PROPN
ajsts-2206	351	25	,	,	PUNCT
ajsts-2206	351	26	a.	a.	PROPN
ajsts-2206	351	27	,	,	PUNCT
ajsts-2206	351	28	attar	attar	PROPN
ajsts-2206	351	29	,	,	PUNCT
ajsts-2206	351	30	r.	r.	PROPN
ajsts-2206	351	31	w.	w.	PROPN
ajsts-2206	351	32	,	,	PUNCT
ajsts-2206	351	33	&	&	CCONJ
ajsts-2206	351	34	habes	habes	PROPN
ajsts-2206	351	35	,	,	PUNCT
ajsts-2206	351	36	m.	m.	NOUN
ajsts-2206	351	37	(	(	PUNCT
ajsts-2206	351	38	2023	2023	NUM
ajsts-2206	351	39	)	)	PUNCT
ajsts-2206	351	40	.	.	PUNCT
ajsts-2206	352	1	analysis	analysis	NOUN
ajsts-2206	352	2	of	of	ADP
ajsts-2206	352	3	e	e	NOUN
ajsts-2206	352	4	-	-	ADJ
ajsts-2206	352	5	learning	learn	VERB
ajsts-2206	352	6	system	system	NOUN
ajsts-2206	352	7	use	use	NOUN
ajsts-2206	352	8	using	use	VERB
ajsts-2206	352	9	combined	combined	ADJ
ajsts-2206	352	10	tam	tam	NOUN
ajsts-2206	352	11	and	and	CCONJ
ajsts-2206	352	12	ect	ect	VERB
ajsts-2206	352	13	factors	factor	NOUN
ajsts-2206	352	14	.	.	PUNCT
ajsts-2206	353	1	sustainability	sustainability	NOUN
ajsts-2206	353	2	,	,	PUNCT
ajsts-2206	353	3	15(14	15(14	NUM
ajsts-2206	353	4	)	)	PUNCT
ajsts-2206	353	5	,	,	PUNCT
ajsts-2206	353	6	11100	11100	NUM
ajsts-2206	353	7	.	.	PUNCT
ajsts-2206	354	1	um	um	INTJ
ajsts-2206	354	2	,	,	PUNCT
ajsts-2206	354	3	t.	t.	PROPN
ajsts-2206	354	4	,	,	PUNCT
ajsts-2206	354	5	kim	kim	PROPN
ajsts-2206	354	6	,	,	PUNCT
ajsts-2206	354	7	t.	t.	PROPN
ajsts-2206	354	8	,	,	PUNCT
ajsts-2206	354	9	&	&	CCONJ
ajsts-2206	354	10	chung	chung	PROPN
ajsts-2206	354	11	,	,	PUNCT
ajsts-2206	354	12	n.	n.	NOUN
ajsts-2206	354	13	(	(	PUNCT
ajsts-2206	354	14	2020	2020	NUM
ajsts-2206	354	15	)	)	PUNCT
ajsts-2206	354	16	.	.	PUNCT
ajsts-2206	355	1	how	how	SCONJ
ajsts-2206	355	2	does	do	AUX
ajsts-2206	355	3	an	an	DET
ajsts-2206	355	4	intelligence	intelligence	NOUN
ajsts-2206	355	5	chatbot	chatbot	NOUN
ajsts-2206	355	6	affect	affect	VERB
ajsts-2206	355	7	customers	customer	NOUN
ajsts-2206	355	8	compared	compare	VERB
ajsts-2206	355	9	with	with	ADP
ajsts-2206	355	10	self	self	NOUN
ajsts-2206	355	11	-	-	PUNCT
ajsts-2206	355	12	service	service	NOUN
ajsts-2206	355	13	technology	technology	NOUN
ajsts-2206	355	14	for	for	ADP
ajsts-2206	355	15	sustainable	sustainable	ADJ
ajsts-2206	355	16	services	service	NOUN
ajsts-2206	355	17	?	?	PUNCT
ajsts-2206	356	1	sustainability	sustainability	NOUN
ajsts-2206	356	2	,	,	PUNCT
ajsts-2206	356	3	12(12	12(12	NUM
ajsts-2206	356	4	)	)	PUNCT
ajsts-2206	356	5	,	,	PUNCT
ajsts-2206	356	6	5119	5119	NUM
ajsts-2206	356	7	.	.	PUNCT
ajsts-2206	357	1	yun	yun	PROPN
ajsts-2206	357	2	,	,	PUNCT
ajsts-2206	357	3	j.	j.	PROPN
ajsts-2206	357	4	,	,	PUNCT
ajsts-2206	357	5	&	&	CCONJ
ajsts-2206	357	6	park	park	PROPN
ajsts-2206	357	7	,	,	PUNCT
ajsts-2206	357	8	j.	j.	PROPN
ajsts-2206	357	9	(	(	PUNCT
ajsts-2206	357	10	2022	2022	NUM
ajsts-2206	357	11	)	)	PUNCT
ajsts-2206	357	12	.	.	PUNCT
ajsts-2206	358	1	the	the	DET
ajsts-2206	358	2	effects	effect	NOUN
ajsts-2206	358	3	of	of	ADP
ajsts-2206	358	4	chatbot	chatbot	NOUN
ajsts-2206	358	5	service	service	NOUN
ajsts-2206	358	6	recovery	recovery	NOUN
ajsts-2206	358	7	with	with	ADP
ajsts-2206	358	8	emotion	emotion	NOUN
ajsts-2206	358	9	words	word	NOUN
ajsts-2206	358	10	on	on	ADP
ajsts-2206	358	11	customer	customer	NOUN
ajsts-2206	358	12	satisfaction	satisfaction	NOUN
ajsts-2206	358	13	,	,	PUNCT
ajsts-2206	358	14	repurchase	repurchase	VERB
ajsts-2206	358	15	intention	intention	NOUN
ajsts-2206	358	16	,	,	PUNCT
ajsts-2206	358	17	and	and	CCONJ
ajsts-2206	358	18	positive	positive	ADJ
ajsts-2206	358	19	wordof	wordof	NOUN
ajsts-2206	358	20	-	-	PUNCT
ajsts-2206	358	21	mouth	mouth	NOUN
ajsts-2206	358	22	.	.	PUNCT
ajsts-2206	359	1	frontiers	frontier	NOUN
ajsts-2206	359	2	in	in	ADP
ajsts-2206	359	3	psychology	psychology	NOUN
ajsts-2206	359	4	,	,	PUNCT
ajsts-2206	359	5	13	13	NUM
ajsts-2206	359	6	,	,	PUNCT
ajsts-2206	359	7	922503	922503	NUM
ajsts-2206	359	8	.	.	PUNCT