id	sid	tid	token	lemma	pos
ajtas-39	1	1	american	american	PROPN
ajtas-39	1	2	journal	journal	PROPN
ajtas-39	1	3	of	of	ADP
ajtas-39	1	4	technology	technology	NOUN
ajtas-39	1	5	and	and	CCONJ
ajtas-39	1	6	applied	apply	VERB
ajtas-39	1	7	sciences	sciences	PROPN
ajtas-39	1	8	issn	issn	X
ajtas-39	1	9	(	(	PUNCT
ajtas-39	1	10	e	e	NOUN
ajtas-39	1	11	):	):	PUNCT
ajtas-39	1	12	2832	2832	NUM
ajtas-39	1	13	-	-	SYM
ajtas-39	1	14	1766|	1766|	NUM
ajtas-39	1	15	volume	volume	NOUN
ajtas-39	1	16	3	3	NUM
ajtas-39	1	17	,	,	PUNCT
ajtas-39	1	18	|	|	ADV
ajtas-39	1	19	june	june	PROPN
ajtas-39	1	20	,	,	PUNCT
ajtas-39	1	21	2022	2022	NUM
ajtas-39	1	22	p	p	NOUN
ajtas-39	1	23	a	a	PRON
ajtas-39	1	24	g	g	NOUN
ajtas-39	1	25	e	e	NOUN
ajtas-39	1	26	|	|	ADV
ajtas-39	1	27	17	17	NUM
ajtas-39	1	28	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	1	29	understanding	understand	VERB
ajtas-39	1	30	the	the	DET
ajtas-39	1	31	customer	customer	NOUN
ajtas-39	1	32	centric	centric	ADJ
ajtas-39	1	33	approach	approach	NOUN
ajtas-39	1	34	to	to	PART
ajtas-39	1	35	add	add	VERB
ajtas-39	1	36	value	value	NOUN
ajtas-39	1	37	to	to	ADP
ajtas-39	1	38	social	social	ADJ
ajtas-39	1	39	ecrm	ecrm	PROPN
ajtas-39	1	40	(	(	PUNCT
ajtas-39	1	41	secrm	secrm	PROPN
ajtas-39	1	42	)	)	PUNCT
ajtas-39	1	43	arshi	arshi	PROPN
ajtas-39	1	44	naim	naim	PROPN
ajtas-39	1	45	business	business	PROPN
ajtas-39	1	46	information	information	NOUN
ajtas-39	1	47	systems	system	NOUN
ajtas-39	1	48	,	,	PUNCT
ajtas-39	1	49	kku	kku	PROPN
ajtas-39	1	50	,	,	PUNCT
ajtas-39	1	51	ksa	ksa	PROPN
ajtas-39	1	52	arshi@kku.edu.sa	arshi@kku.edu.sa	PROPN
ajtas-39	1	53	a	a	DET
ajtas-39	1	54	b	b	PROPN
ajtas-39	1	55	s	s	ADP
ajtas-39	1	56	t	t	PROPN
ajtas-39	1	57	r	r	NOUN
ajtas-39	1	58	a	a	DET
ajtas-39	1	59	c	c	NOUN
ajtas-39	1	60	t	t	NOUN
ajtas-39	2	1	k	k	X
ajtas-39	2	2	e	e	PROPN
ajtas-39	2	3	y	y	PROPN
ajtas-39	2	4	w	w	NOUN
ajtas-39	2	5	o	o	NOUN
ajtas-39	2	6	r	r	NOUN
ajtas-39	2	7	d	d	X
ajtas-39	2	8	s	s	VERB
ajtas-39	2	9	social	social	ADJ
ajtas-39	2	10	media	media	NOUN
ajtas-39	2	11	is	be	AUX
ajtas-39	2	12	fastest	fast	ADJ
ajtas-39	2	13	and	and	CCONJ
ajtas-39	2	14	strongest	strong	ADJ
ajtas-39	2	15	growing	grow	VERB
ajtas-39	2	16	platform	platform	NOUN
ajtas-39	2	17	and	and	CCONJ
ajtas-39	2	18	can	can	AUX
ajtas-39	2	19	be	be	AUX
ajtas-39	2	20	seen	see	VERB
ajtas-39	2	21	as	as	ADP
ajtas-39	2	22	a	a	DET
ajtas-39	2	23	new	new	ADJ
ajtas-39	2	24	business	business	NOUN
ajtas-39	2	25	model	model	NOUN
ajtas-39	2	26	(	(	PUNCT
ajtas-39	2	27	nbm	nbm	PROPN
ajtas-39	2	28	)	)	PUNCT
ajtas-39	2	29	for	for	SCONJ
ajtas-39	2	30	firms	firm	NOUN
ajtas-39	2	31	to	to	PART
ajtas-39	2	32	develop	develop	VERB
ajtas-39	2	33	and	and	CCONJ
ajtas-39	2	34	conduct	conduct	VERB
ajtas-39	2	35	their	their	PRON
ajtas-39	2	36	business	business	NOUN
ajtas-39	2	37	operations	operation	NOUN
ajtas-39	2	38	.	.	PUNCT
ajtas-39	3	1	this	this	DET
ajtas-39	3	2	development	development	NOUN
ajtas-39	3	3	has	have	AUX
ajtas-39	3	4	strengthened	strengthen	VERB
ajtas-39	3	5	the	the	DET
ajtas-39	3	6	social	social	ADJ
ajtas-39	3	7	consumers	consumer	NOUN
ajtas-39	3	8	and	and	CCONJ
ajtas-39	3	9	has	have	AUX
ajtas-39	3	10	motivated	motivate	VERB
ajtas-39	3	11	the	the	DET
ajtas-39	3	12	firms	firm	NOUN
ajtas-39	3	13	to	to	PART
ajtas-39	3	14	apply	apply	VERB
ajtas-39	3	15	new	new	ADJ
ajtas-39	3	16	technologies	technology	NOUN
ajtas-39	3	17	to	to	PART
ajtas-39	3	18	align	align	VERB
ajtas-39	3	19	with	with	ADP
ajtas-39	3	20	the	the	DET
ajtas-39	3	21	nbm	nbm	PROPN
ajtas-39	3	22	.	.	PUNCT
ajtas-39	4	1	the	the	DET
ajtas-39	4	2	most	most	ADV
ajtas-39	4	3	important	important	ADJ
ajtas-39	4	4	information	information	NOUN
ajtas-39	4	5	systems	system	NOUN
ajtas-39	4	6	strategy	strategy	NOUN
ajtas-39	4	7	for	for	ADP
ajtas-39	4	8	many	many	ADJ
ajtas-39	4	9	firms	firm	NOUN
ajtas-39	4	10	is	be	AUX
ajtas-39	4	11	to	to	PART
ajtas-39	4	12	make	make	VERB
ajtas-39	4	13	consumer	consumer	NOUN
ajtas-39	4	14	as	as	ADP
ajtas-39	4	15	focal	focal	ADJ
ajtas-39	4	16	point	point	NOUN
ajtas-39	4	17	for	for	ADP
ajtas-39	4	18	all	all	DET
ajtas-39	4	19	business	business	NOUN
ajtas-39	4	20	operations	operation	NOUN
ajtas-39	4	21	in	in	ADP
ajtas-39	4	22	social	social	ADJ
ajtas-39	4	23	electronic	electronic	ADJ
ajtas-39	4	24	customer	customer	NOUN
ajtas-39	4	25	relationship	relationship	NOUN
ajtas-39	4	26	management	management	NOUN
ajtas-39	4	27	(	(	PUNCT
ajtas-39	4	28	secrm	secrm	PROPN
ajtas-39	4	29	)	)	PUNCT
ajtas-39	4	30	.	.	PUNCT
ajtas-39	5	1	this	this	PRON
ajtas-39	5	2	is	be	AUX
ajtas-39	5	3	a	a	DET
ajtas-39	5	4	new	new	ADJ
ajtas-39	5	5	concept	concept	NOUN
ajtas-39	5	6	started	start	VERB
ajtas-39	5	7	only	only	ADV
ajtas-39	5	8	in	in	ADP
ajtas-39	5	9	2009	2009	NUM
ajtas-39	5	10	as	as	ADP
ajtas-39	5	11	an	an	DET
ajtas-39	5	12	ebusiness	ebusiness	NOUN
ajtas-39	5	13	strategy	strategy	NOUN
ajtas-39	5	14	for	for	SCONJ
ajtas-39	5	15	firms	firm	NOUN
ajtas-39	5	16	to	to	PART
ajtas-39	5	17	enable	enable	VERB
ajtas-39	5	18	customer	customer	NOUN
ajtas-39	5	19	relationship	relationship	NOUN
ajtas-39	5	20	management	management	NOUN
ajtas-39	5	21	(	(	PUNCT
ajtas-39	5	22	with	with	ADP
ajtas-39	5	23	social	social	ADJ
ajtas-39	5	24	customers	customer	NOUN
ajtas-39	5	25	)	)	PUNCT
ajtas-39	5	26	utilizing	utilize	VERB
ajtas-39	5	27	social	social	ADJ
ajtas-39	5	28	technology	technology	NOUN
ajtas-39	5	29	and	and	CCONJ
ajtas-39	5	30	termed	term	VERB
ajtas-39	5	31	as	as	ADP
ajtas-39	5	32	social	social	ADJ
ajtas-39	5	33	electronic	electronic	ADJ
ajtas-39	5	34	customer	customer	NOUN
ajtas-39	5	35	relationship	relationship	NOUN
ajtas-39	5	36	management	management	NOUN
ajtas-39	5	37	(	(	PUNCT
ajtas-39	5	38	secrm	secrm	PROPN
ajtas-39	5	39	)	)	PUNCT
ajtas-39	5	40	.	.	PUNCT
ajtas-39	6	1	there	there	ADV
ajtas-39	6	2	the	the	DET
ajtas-39	6	3	many	many	ADJ
ajtas-39	6	4	applications	application	NOUN
ajtas-39	6	5	that	that	PRON
ajtas-39	6	6	are	be	AUX
ajtas-39	6	7	labeled	label	VERB
ajtas-39	6	8	as	as	ADP
ajtas-39	6	9	secrm	secrm	NOUN
ajtas-39	6	10	but	but	CCONJ
ajtas-39	6	11	all	all	DET
ajtas-39	6	12	these	these	DET
ajtas-39	6	13	applications	application	NOUN
ajtas-39	6	14	lack	lack	VERB
ajtas-39	6	15	the	the	DET
ajtas-39	6	16	framework	framework	NOUN
ajtas-39	6	17	of	of	ADP
ajtas-39	6	18	working	work	VERB
ajtas-39	6	19	and	and	CCONJ
ajtas-39	6	20	do	do	AUX
ajtas-39	6	21	not	not	PART
ajtas-39	6	22	have	have	VERB
ajtas-39	6	23	effective	effective	ADJ
ajtas-39	6	24	planning	planning	NOUN
ajtas-39	6	25	and	and	CCONJ
ajtas-39	6	26	design	design	NOUN
ajtas-39	6	27	for	for	ADP
ajtas-39	6	28	the	the	DET
ajtas-39	6	29	implementation	implementation	NOUN
ajtas-39	6	30	in	in	ADP
ajtas-39	6	31	such	such	DET
ajtas-39	6	32	a	a	DET
ajtas-39	6	33	ways	way	NOUN
ajtas-39	6	34	that	that	PRON
ajtas-39	6	35	customer	customer	NOUN
ajtas-39	6	36	relationship	relationship	NOUN
ajtas-39	6	37	can	can	AUX
ajtas-39	6	38	be	be	AUX
ajtas-39	6	39	developed	develop	VERB
ajtas-39	6	40	.	.	PUNCT
ajtas-39	7	1	it	it	PRON
ajtas-39	7	2	is	be	AUX
ajtas-39	7	3	also	also	ADV
ajtas-39	7	4	found	find	VERB
ajtas-39	7	5	that	that	SCONJ
ajtas-39	7	6	many	many	ADJ
ajtas-39	7	7	firms	firm	NOUN
ajtas-39	7	8	are	be	AUX
ajtas-39	7	9	using	use	VERB
ajtas-39	7	10	secrm	secrm	NOUN
ajtas-39	7	11	just	just	ADV
ajtas-39	7	12	as	as	ADP
ajtas-39	7	13	one	one	NUM
ajtas-39	7	14	of	of	ADP
ajtas-39	7	15	the	the	DET
ajtas-39	7	16	method	method	NOUN
ajtas-39	7	17	of	of	ADP
ajtas-39	7	18	communication	communication	NOUN
ajtas-39	7	19	channel	channel	NOUN
ajtas-39	7	20	,	,	PUNCT
ajtas-39	7	21	selling	sell	VERB
ajtas-39	7	22	platform	platform	NOUN
ajtas-39	7	23	but	but	CCONJ
ajtas-39	7	24	not	not	PART
ajtas-39	7	25	many	many	ADJ
ajtas-39	7	26	firms	firm	NOUN
ajtas-39	7	27	considering	consider	VERB
ajtas-39	7	28	the	the	DET
ajtas-39	7	29	secrm	secrm	NOUN
ajtas-39	7	30	as	as	ADP
ajtas-39	7	31	one	one	NUM
ajtas-39	7	32	of	of	ADP
ajtas-39	7	33	the	the	DET
ajtas-39	7	34	strategy	strategy	NOUN
ajtas-39	7	35	to	to	PART
ajtas-39	7	36	build	build	VERB
ajtas-39	7	37	firm	firm	ADJ
ajtas-39	7	38	image	image	NOUN
ajtas-39	7	39	and	and	CCONJ
ajtas-39	7	40	earn	earn	VERB
ajtas-39	7	41	profit	profit	NOUN
ajtas-39	7	42	and	and	CCONJ
ajtas-39	7	43	eventually	eventually	ADV
ajtas-39	7	44	build	build	VERB
ajtas-39	7	45	good	good	ADJ
ajtas-39	7	46	ecrm	ecrm	PROPN
ajtas-39	7	47	.	.	PUNCT
ajtas-39	8	1	this	this	DET
ajtas-39	8	2	study	study	NOUN
ajtas-39	8	3	tries	try	VERB
ajtas-39	8	4	to	to	PART
ajtas-39	8	5	build	build	VERB
ajtas-39	8	6	a	a	DET
ajtas-39	8	7	conceptual	conceptual	ADJ
ajtas-39	8	8	framework	framework	NOUN
ajtas-39	8	9	for	for	ADP
ajtas-39	8	10	plan	plan	NOUN
ajtas-39	8	11	and	and	CCONJ
ajtas-39	8	12	design	design	NOUN
ajtas-39	8	13	for	for	ADP
ajtas-39	8	14	secrm	secrm	NOUN
ajtas-39	8	15	and	and	CCONJ
ajtas-39	8	16	explains	explain	VERB
ajtas-39	8	17	the	the	DET
ajtas-39	8	18	benefits	benefit	NOUN
ajtas-39	8	19	of	of	ADP
ajtas-39	8	20	using	use	VERB
ajtas-39	8	21	customer	customer	NOUN
ajtas-39	8	22	centric	centric	ADJ
ajtas-39	8	23	approach	approach	NOUN
ajtas-39	8	24	to	to	PART
ajtas-39	8	25	build	build	VERB
ajtas-39	8	26	secrm	secrm	PROPN
ajtas-39	8	27	.	.	PUNCT
ajtas-39	9	1	results	result	NOUN
ajtas-39	9	2	are	be	AUX
ajtas-39	9	3	based	base	VERB
ajtas-39	9	4	on	on	ADP
ajtas-39	9	5	secondary	secondary	ADJ
ajtas-39	9	6	data	datum	NOUN
ajtas-39	9	7	collected	collect	VERB
ajtas-39	9	8	from	from	ADP
ajtas-39	9	9	various	various	ADJ
ajtas-39	9	10	web	web	NOUN
ajtas-39	9	11	sources	source	NOUN
ajtas-39	9	12	presenting	present	VERB
ajtas-39	9	13	the	the	DET
ajtas-39	9	14	advantages	advantage	NOUN
ajtas-39	9	15	of	of	ADP
ajtas-39	9	16	using	use	VERB
ajtas-39	9	17	customer	customer	NOUN
ajtas-39	9	18	centric	centric	ADJ
ajtas-39	9	19	approach	approach	NOUN
ajtas-39	9	20	to	to	PART
ajtas-39	9	21	build	build	VERB
ajtas-39	9	22	secrm	secrm	NOUN
ajtas-39	9	23	and	and	CCONJ
ajtas-39	9	24	to	to	ADP
ajtas-39	9	25	for	for	ADP
ajtas-39	9	26	developing	develop	VERB
ajtas-39	9	27	the	the	DET
ajtas-39	9	28	conceptual	conceptual	ADJ
ajtas-39	9	29	framework	framework	NOUN
ajtas-39	9	30	for	for	ADP
ajtas-39	9	31	the	the	DET
ajtas-39	9	32	plan	plan	NOUN
ajtas-39	9	33	.	.	PUNCT
ajtas-39	10	1	keywords	keyword	NOUN
ajtas-39	10	2	:	:	PUNCT
ajtas-39	10	3	new	new	ADJ
ajtas-39	10	4	business	business	NOUN
ajtas-39	10	5	model	model	NOUN
ajtas-39	10	6	,	,	PUNCT
ajtas-39	10	7	social	social	ADJ
ajtas-39	10	8	electronic	electronic	ADJ
ajtas-39	10	9	customer	customer	NOUN
ajtas-39	10	10	relationship	relationship	NOUN
ajtas-39	10	11	management	management	NOUN
ajtas-39	10	12	,	,	PUNCT
ajtas-39	10	13	conceptual	conceptual	ADJ
ajtas-39	10	14	framework	framework	NOUN
ajtas-39	10	15	,	,	PUNCT
ajtas-39	10	16	customer	customer	NOUN
ajtas-39	10	17	centric	centric	ADJ
ajtas-39	10	18	approach	approach	NOUN
ajtas-39	10	19	new	new	ADJ
ajtas-39	10	20	business	business	NOUN
ajtas-39	10	21	model	model	NOUN
ajtas-39	10	22	,	,	PUNCT
ajtas-39	10	23	social	social	ADJ
ajtas-39	10	24	electronic	electronic	ADJ
ajtas-39	10	25	customer	customer	NOUN
ajtas-39	10	26	relationship	relationship	NOUN
ajtas-39	10	27	management	management	NOUN
ajtas-39	10	28	,	,	PUNCT
ajtas-39	10	29	conceptual	conceptual	ADJ
ajtas-39	10	30	framework	framework	NOUN
ajtas-39	10	31	,	,	PUNCT
ajtas-39	10	32	customer	customer	NOUN
ajtas-39	10	33	centric	centric	ADJ
ajtas-39	10	34	approach	approach	NOUN
ajtas-39	10	35	mailto:arshi@kku.edu.sa	mailto:arshi@kku.edu.sa	PROPN
ajtas-39	10	36	american	american	PROPN
ajtas-39	10	37	journal	journal	PROPN
ajtas-39	10	38	of	of	ADP
ajtas-39	10	39	technology	technology	NOUN
ajtas-39	10	40	and	and	CCONJ
ajtas-39	10	41	applied	apply	VERB
ajtas-39	10	42	sciences	science	NOUN
ajtas-39	10	43	volume	volume	NOUN
ajtas-39	10	44	1	1	NUM
ajtas-39	10	45	,	,	PUNCT
ajtas-39	10	46	june	june	PROPN
ajtas-39	10	47	,	,	PUNCT
ajtas-39	10	48	2022	2022	NUM
ajtas-39	10	49	p	p	NOUN
ajtas-39	10	50	a	a	PRON
ajtas-39	10	51	g	g	NOUN
ajtas-39	10	52	e	e	NOUN
ajtas-39	10	53	|	|	ADV
ajtas-39	10	54	18	18	NUM
ajtas-39	10	55	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	10	56	introduction	introduction	NOUN
ajtas-39	10	57	the	the	DET
ajtas-39	10	58	fast	fast	ADJ
ajtas-39	10	59	proliferation	proliferation	NOUN
ajtas-39	10	60	and	and	CCONJ
ajtas-39	10	61	wide	wide	ADJ
ajtas-39	10	62	-	-	PUNCT
ajtas-39	10	63	adoption	adoption	NOUN
ajtas-39	10	64	of	of	ADP
ajtas-39	10	65	web	web	NOUN
ajtas-39	10	66	2.0	2.0	NUM
ajtas-39	10	67	technologies	technology	NOUN
ajtas-39	10	68	have	have	AUX
ajtas-39	10	69	given	give	VERB
ajtas-39	10	70	rise	rise	NOUN
ajtas-39	10	71	to	to	ADP
ajtas-39	10	72	a	a	DET
ajtas-39	10	73	new	new	ADJ
ajtas-39	10	74	class	class	NOUN
ajtas-39	10	75	of	of	ADP
ajtas-39	10	76	customers	customer	NOUN
ajtas-39	10	77	,	,	PUNCT
ajtas-39	10	78	called	call	VERB
ajtas-39	10	79	social	social	ADJ
ajtas-39	10	80	customers	customer	NOUN
ajtas-39	10	81	[	[	X
ajtas-39	10	82	1	1	NUM
ajtas-39	10	83	]	]	PUNCT
ajtas-39	10	84	.	.	PUNCT
ajtas-39	11	1	many	many	ADJ
ajtas-39	11	2	companies	company	NOUN
ajtas-39	11	3	see	see	VERB
ajtas-39	11	4	tremendous	tremendous	ADJ
ajtas-39	11	5	opportunities	opportunity	NOUN
ajtas-39	11	6	in	in	ADP
ajtas-39	11	7	harnessing	harness	VERB
ajtas-39	11	8	the	the	DET
ajtas-39	11	9	social	social	ADJ
ajtas-39	11	10	technology	technology	NOUN
ajtas-39	11	11	to	to	PART
ajtas-39	11	12	build	build	VERB
ajtas-39	11	13	relationship	relationship	NOUN
ajtas-39	11	14	with	with	ADP
ajtas-39	11	15	this	this	DET
ajtas-39	11	16	new	new	ADJ
ajtas-39	11	17	class	class	NOUN
ajtas-39	11	18	of	of	ADP
ajtas-39	11	19	customers	customer	NOUN
ajtas-39	11	20	.	.	PUNCT
ajtas-39	12	1	as	as	SCONJ
ajtas-39	12	2	such	such	ADJ
ajtas-39	12	3	,	,	PUNCT
ajtas-39	12	4	social	social	ADJ
ajtas-39	12	5	crm	crm	NOUN
ajtas-39	12	6	(	(	PUNCT
ajtas-39	12	7	customer	customer	NOUN
ajtas-39	12	8	relationship	relationship	NOUN
ajtas-39	12	9	management	management	NOUN
ajtas-39	12	10	)	)	PUNCT
ajtas-39	12	11	,	,	PUNCT
ajtas-39	12	12	or	or	CCONJ
ajtas-39	12	13	scrm	scrm	PROPN
ajtas-39	12	14	,	,	PUNCT
ajtas-39	12	15	has	have	AUX
ajtas-39	12	16	emerged	emerge	VERB
ajtas-39	12	17	in	in	ADP
ajtas-39	12	18	late	late	ADJ
ajtas-39	12	19	2009	2009	NUM
ajtas-39	12	20	and	and	CCONJ
ajtas-39	12	21	become	become	VERB
ajtas-39	12	22	the	the	DET
ajtas-39	12	23	latest	late	ADJ
ajtas-39	12	24	research	research	NOUN
ajtas-39	12	25	of	of	ADP
ajtas-39	12	26	social	social	ADJ
ajtas-39	12	27	electronic	electronic	ADJ
ajtas-39	12	28	crm	crm	NOUN
ajtas-39	12	29	(	(	PUNCT
ajtas-39	12	30	secrm	secrm	NOUN
ajtas-39	12	31	)	)	PUNCT
ajtas-39	12	32	initiatives	initiative	NOUN
ajtas-39	12	33	.	.	PUNCT
ajtas-39	13	1	however	however	ADV
ajtas-39	13	2	,	,	PUNCT
ajtas-39	13	3	secrm	secrm	PROPN
ajtas-39	13	4	is	be	AUX
ajtas-39	13	5	yet	yet	ADV
ajtas-39	13	6	to	to	PART
ajtas-39	13	7	be	be	AUX
ajtas-39	13	8	fully	fully	ADV
ajtas-39	13	9	utilized	utilize	VERB
ajtas-39	13	10	as	as	ADP
ajtas-39	13	11	a	a	DET
ajtas-39	13	12	tool	tool	NOUN
ajtas-39	13	13	in	in	ADP
ajtas-39	13	14	improving	improve	VERB
ajtas-39	13	15	customer	customer	NOUN
ajtas-39	13	16	relationship	relationship	NOUN
ajtas-39	13	17	—	—	PUNCT
ajtas-39	13	18	which	which	PRON
ajtas-39	13	19	is	be	AUX
ajtas-39	13	20	believed	believe	VERB
ajtas-39	13	21	to	to	PART
ajtas-39	13	22	eventually	eventually	ADV
ajtas-39	13	23	drive	drive	VERB
ajtas-39	13	24	profitability	profitability	NOUN
ajtas-39	13	25	—	—	PUNCT
ajtas-39	13	26	as	as	SCONJ
ajtas-39	13	27	companies	company	NOUN
ajtas-39	13	28	are	be	AUX
ajtas-39	13	29	still	still	ADV
ajtas-39	13	30	trying	try	VERB
ajtas-39	13	31	to	to	PART
ajtas-39	13	32	understand	understand	VERB
ajtas-39	13	33	this	this	DET
ajtas-39	13	34	new	new	ADJ
ajtas-39	13	35	type	type	NOUN
ajtas-39	13	36	of	of	ADP
ajtas-39	13	37	customer	customer	NOUN
ajtas-39	13	38	and	and	CCONJ
ajtas-39	13	39	are	be	AUX
ajtas-39	13	40	adapting	adapt	VERB
ajtas-39	13	41	to	to	ADP
ajtas-39	13	42	the	the	DET
ajtas-39	13	43	new	new	ADJ
ajtas-39	13	44	social	social	ADJ
ajtas-39	13	45	commerce	commerce	NOUN
ajtas-39	13	46	environment	environment	NOUN
ajtas-39	14	1	[	[	X
ajtas-39	14	2	2	2	NUM
ajtas-39	14	3	]	]	PUNCT
ajtas-39	14	4	.	.	PUNCT
ajtas-39	15	1	the	the	DET
ajtas-39	15	2	context	context	NOUN
ajtas-39	15	3	of	of	ADP
ajtas-39	15	4	scrm	scrm	NOUN
ajtas-39	15	5	today	today	NOUN
ajtas-39	15	6	is	be	AUX
ajtas-39	15	7	drastically	drastically	ADV
ajtas-39	15	8	different	different	ADJ
ajtas-39	15	9	from	from	ADP
ajtas-39	15	10	the	the	DET
ajtas-39	15	11	pre	pre	NOUN
ajtas-39	15	12	-	-	NOUN
ajtas-39	15	13	web	web	ADJ
ajtas-39	15	14	2.0	2.0	NUM
ajtas-39	15	15	era	era	NOUN
ajtas-39	15	16	in	in	ADP
ajtas-39	15	17	many	many	ADJ
ajtas-39	15	18	ways	way	NOUN
ajtas-39	15	19	.	.	PUNCT
ajtas-39	16	1	in	in	ADP
ajtas-39	16	2	particular	particular	ADJ
ajtas-39	16	3	,	,	PUNCT
ajtas-39	16	4	the	the	DET
ajtas-39	16	5	interaction	interaction	NOUN
ajtas-39	16	6	space	space	NOUN
ajtas-39	16	7	on	on	ADP
ajtas-39	16	8	social	social	ADJ
ajtas-39	16	9	media	medium	NOUN
ajtas-39	16	10	can	can	AUX
ajtas-39	16	11	not	not	PART
ajtas-39	16	12	be	be	AUX
ajtas-39	16	13	controlled	control	VERB
ajtas-39	16	14	by	by	ADP
ajtas-39	16	15	the	the	DET
ajtas-39	16	16	firms	firm	NOUN
ajtas-39	16	17	as	as	SCONJ
ajtas-39	16	18	they	they	PRON
ajtas-39	16	19	did	do	VERB
ajtas-39	16	20	in	in	ADP
ajtas-39	16	21	the	the	DET
ajtas-39	16	22	past	past	NOUN
ajtas-39	16	23	with	with	ADP
ajtas-39	16	24	welldefined	welldefine	VERB
ajtas-39	16	25	,	,	PUNCT
ajtas-39	16	26	one	one	NUM
ajtas-39	16	27	-	-	PUNCT
ajtas-39	16	28	to	to	ADP
ajtas-39	16	29	-	-	PUNCT
ajtas-39	16	30	one	one	NUM
ajtas-39	16	31	channels	channel	NOUN
ajtas-39	16	32	,	,	PUNCT
ajtas-39	16	33	such	such	ADJ
ajtas-39	16	34	as	as	ADP
ajtas-39	16	35	phone	phone	NOUN
ajtas-39	16	36	calls	call	NOUN
ajtas-39	16	37	to	to	PART
ajtas-39	16	38	call	call	VERB
ajtas-39	16	39	centers	center	NOUN
ajtas-39	16	40	[	[	X
ajtas-39	16	41	3	3	NUM
ajtas-39	16	42	]	]	PUNCT
ajtas-39	16	43	.	.	PUNCT
ajtas-39	17	1	there	there	PRON
ajtas-39	17	2	are	be	VERB
ajtas-39	17	3	no	no	ADV
ajtas-39	17	4	more	more	ADJ
ajtas-39	17	5	‘	'	PUNCT
ajtas-39	17	6	‘	'	PUNCT
ajtas-39	17	7	channels	channel	NOUN
ajtas-39	17	8	’’	’'	PUNCT
ajtas-39	17	9	in	in	ADP
ajtas-39	17	10	social	social	ADJ
ajtas-39	17	11	media	medium	NOUN
ajtas-39	17	12	,	,	PUNCT
ajtas-39	17	13	only	only	ADV
ajtas-39	17	14	touch	touch	NOUN
ajtas-39	17	15	points	point	NOUN
ajtas-39	17	16	:	:	PUNCT
ajtas-39	17	17	customers	customer	NOUN
ajtas-39	17	18	are	be	AUX
ajtas-39	17	19	interacting	interact	VERB
ajtas-39	17	20	with	with	ADP
ajtas-39	17	21	many	many	ADJ
ajtas-39	17	22	companies	company	NOUN
ajtas-39	17	23	and	and	CCONJ
ajtas-39	17	24	‘	'	PUNCT
ajtas-39	17	25	‘	'	PUNCT
ajtas-39	17	26	friends	friend	NOUN
ajtas-39	17	27	’’	’'	PUNCT
ajtas-39	17	28	in	in	ADP
ajtas-39	17	29	different	different	ADJ
ajtas-39	17	30	platforms	platform	NOUN
ajtas-39	17	31	simultaneously	simultaneously	ADV
ajtas-39	17	32	.	.	PUNCT
ajtas-39	18	1	furthermore	furthermore	ADV
ajtas-39	18	2	,	,	PUNCT
ajtas-39	18	3	the	the	DET
ajtas-39	18	4	speed	speed	NOUN
ajtas-39	18	5	of	of	ADP
ajtas-39	18	6	ewom	ewom	NOUN
ajtas-39	18	7	(	(	PUNCT
ajtas-39	18	8	word	word	NOUN
ajtas-39	18	9	of	of	ADP
ajtas-39	18	10	mouth	mouth	NOUN
ajtas-39	18	11	)	)	PUNCT
ajtas-39	18	12	is	be	AUX
ajtas-39	18	13	unprecedented	unprecedented	ADJ
ajtas-39	18	14	:	:	PUNCT
ajtas-39	18	15	social	social	ADJ
ajtas-39	18	16	customers	customer	NOUN
ajtas-39	18	17	can	can	AUX
ajtas-39	18	18	become	become	VERB
ajtas-39	18	19	a	a	DET
ajtas-39	18	20	firm	firm	NOUN
ajtas-39	18	21	’s	’s	PART
ajtas-39	18	22	free	free	ADJ
ajtas-39	18	23	promoters	promoter	NOUN
ajtas-39	18	24	or	or	CCONJ
ajtas-39	18	25	brand	brand	NOUN
ajtas-39	18	26	destroyers	destroyer	NOUN
ajtas-39	18	27	;	;	PUNCT
ajtas-39	18	28	their	their	PRON
ajtas-39	18	29	likes	like	NOUN
ajtas-39	18	30	/	/	SYM
ajtas-39	18	31	dislikes	dislike	NOUN
ajtas-39	18	32	can	can	AUX
ajtas-39	18	33	spread	spread	VERB
ajtas-39	18	34	virally	virally	ADV
ajtas-39	18	35	and	and	CCONJ
ajtas-39	18	36	instantly	instantly	ADV
ajtas-39	18	37	.	.	PUNCT
ajtas-39	19	1	the	the	DET
ajtas-39	19	2	fast	fast	ADJ
ajtas-39	19	3	real	real	ADJ
ajtas-39	19	4	-	-	PUNCT
ajtas-39	19	5	time	time	NOUN
ajtas-39	19	6	ripple	ripple	ADJ
ajtas-39	19	7	effect	effect	NOUN
ajtas-39	19	8	of	of	ADP
ajtas-39	19	9	brand	brand	NOUN
ajtas-39	19	10	damage	damage	NOUN
ajtas-39	19	11	raised	raise	VERB
ajtas-39	19	12	urgent	urgent	ADJ
ajtas-39	19	13	needs	need	NOUN
ajtas-39	19	14	to	to	PART
ajtas-39	19	15	address	address	VERB
ajtas-39	19	16	the	the	DET
ajtas-39	19	17	challenges	challenge	NOUN
ajtas-39	19	18	of	of	ADP
ajtas-39	19	19	scrm	scrm	NOUN
ajtas-39	19	20	design	design	NOUN
ajtas-39	19	21	and	and	CCONJ
ajtas-39	19	22	implementation	implementation	NOUN
ajtas-39	19	23	.	.	PUNCT
ajtas-39	20	1	customer	customer	NOUN
ajtas-39	20	2	-	-	PUNCT
ajtas-39	20	3	centricity	centricity	NOUN
ajtas-39	20	4	is	be	AUX
ajtas-39	20	5	a	a	DET
ajtas-39	20	6	business	business	NOUN
ajtas-39	20	7	strategy	strategy	NOUN
ajtas-39	20	8	that	that	PRON
ajtas-39	20	9	’s	’s	AUX
ajtas-39	20	10	based	base	VERB
ajtas-39	20	11	on	on	ADP
ajtas-39	20	12	putting	put	VERB
ajtas-39	20	13	your	your	PRON
ajtas-39	20	14	customer	customer	NOUN
ajtas-39	20	15	first	first	ADV
ajtas-39	20	16	and	and	CCONJ
ajtas-39	20	17	at	at	ADP
ajtas-39	20	18	the	the	DET
ajtas-39	20	19	core	core	NOUN
ajtas-39	20	20	of	of	ADP
ajtas-39	20	21	your	your	PRON
ajtas-39	20	22	business	business	NOUN
ajtas-39	20	23	in	in	ADP
ajtas-39	20	24	order	order	NOUN
ajtas-39	20	25	to	to	PART
ajtas-39	20	26	provide	provide	VERB
ajtas-39	20	27	a	a	DET
ajtas-39	20	28	positive	positive	ADJ
ajtas-39	20	29	experience	experience	NOUN
ajtas-39	20	30	and	and	CCONJ
ajtas-39	20	31	build	build	VERB
ajtas-39	20	32	long	long	ADJ
ajtas-39	20	33	-	-	PUNCT
ajtas-39	20	34	term	term	NOUN
ajtas-39	20	35	relationships	relationship	NOUN
ajtas-39	20	36	[	[	X
ajtas-39	20	37	4	4	NUM
ajtas-39	20	38	]	]	PUNCT
ajtas-39	20	39	.	.	PUNCT
ajtas-39	21	1	figure	figure	NOUN
ajtas-39	21	2	1	1	NUM
ajtas-39	21	3	shows	show	VERB
ajtas-39	21	4	the	the	DET
ajtas-39	21	5	customer	customer	NOUN
ajtas-39	21	6	centricity	centricity	NOUN
ajtas-39	21	7	for	for	ADP
ajtas-39	21	8	long	long	ADJ
ajtas-39	21	9	term	term	NOUN
ajtas-39	21	10	relationship	relationship	NOUN
ajtas-39	21	11	for	for	ADP
ajtas-39	21	12	crm	crm	PROPN
ajtas-39	21	13	figure	figure	NOUN
ajtas-39	21	14	1	1	NUM
ajtas-39	21	15	.	.	PUNCT
ajtas-39	21	16	customer	customer	NOUN
ajtas-39	21	17	centricity	centricity	NOUN
ajtas-39	21	18	for	for	ADP
ajtas-39	21	19	crm	crm	NOUN
ajtas-39	22	1	[	[	X
ajtas-39	22	2	4	4	X
ajtas-39	22	3	]	]	PUNCT
ajtas-39	22	4	the	the	DET
ajtas-39	22	5	customer	customer	NOUN
ajtas-39	22	6	is	be	AUX
ajtas-39	22	7	firmly	firmly	ADV
ajtas-39	22	8	in	in	ADP
ajtas-39	22	9	the	the	DET
ajtas-39	22	10	driving	drive	VERB
ajtas-39	22	11	seat	seat	NOUN
ajtas-39	22	12	and	and	CCONJ
ajtas-39	22	13	with	with	ADP
ajtas-39	22	14	it	it	PRON
ajtas-39	22	15	comes	come	VERB
ajtas-39	22	16	a	a	DET
ajtas-39	22	17	required	required	ADJ
ajtas-39	22	18	change	change	NOUN
ajtas-39	22	19	in	in	ADP
ajtas-39	22	20	how	how	SCONJ
ajtas-39	22	21	they	they	PRON
ajtas-39	22	22	build	build	VERB
ajtas-39	22	23	and	and	CCONJ
ajtas-39	22	24	nurture	nurture	VERB
ajtas-39	22	25	relationships	relationship	NOUN
ajtas-39	22	26	with	with	ADP
ajtas-39	22	27	potential	potential	ADJ
ajtas-39	22	28	and	and	CCONJ
ajtas-39	22	29	existing	exist	VERB
ajtas-39	22	30	customers	customer	NOUN
ajtas-39	22	31	.	.	PUNCT
ajtas-39	23	1	companies	company	NOUN
ajtas-39	23	2	that	that	PRON
ajtas-39	23	3	put	put	VERB
ajtas-39	23	4	the	the	DET
ajtas-39	23	5	customer	customer	NOUN
ajtas-39	23	6	at	at	ADP
ajtas-39	23	7	the	the	DET
ajtas-39	23	8	heart	heart	NOUN
ajtas-39	23	9	of	of	ADP
ajtas-39	23	10	their	their	PRON
ajtas-39	23	11	organization	organization	NOUN
ajtas-39	23	12	are	be	AUX
ajtas-39	23	13	experiencing	experience	VERB
ajtas-39	23	14	an	an	DET
ajtas-39	23	15	increase	increase	NOUN
ajtas-39	23	16	in	in	ADP
ajtas-39	23	17	customer	customer	NOUN
ajtas-39	23	18	lifetime	lifetime	NOUN
ajtas-39	23	19	value	value	NOUN
ajtas-39	23	20	and	and	CCONJ
ajtas-39	23	21	a	a	DET
ajtas-39	23	22	reduction	reduction	NOUN
ajtas-39	23	23	in	in	ADP
ajtas-39	23	24	churn	churn	NOUN
ajtas-39	23	25	.	.	PUNCT
ajtas-39	24	1	this	this	PRON
ajtas-39	24	2	can	can	AUX
ajtas-39	24	3	be	be	AUX
ajtas-39	24	4	done	do	VERB
ajtas-39	24	5	by	by	ADP
ajtas-39	24	6	being	be	AUX
ajtas-39	24	7	customer	customer	NOUN
ajtas-39	24	8	-	-	PUNCT
ajtas-39	24	9	centric	centric	NOUN
ajtas-39	24	10	like	like	ADP
ajtas-39	24	11	becoming	become	VERB
ajtas-39	24	12	a	a	DET
ajtas-39	24	13	truly	truly	ADV
ajtas-39	24	14	customer	customer	NOUN
ajtas-39	24	15	-	-	PUNCT
ajtas-39	24	16	centric	centric	NOUN
ajtas-39	24	17	organization	organization	NOUN
ajtas-39	24	18	takes	take	VERB
ajtas-39	24	19	time	time	NOUN
ajtas-39	24	20	,	,	PUNCT
ajtas-39	24	21	but	but	CCONJ
ajtas-39	24	22	you	you	PRON
ajtas-39	24	23	can	can	AUX
ajtas-39	24	24	start	start	VERB
ajtas-39	24	25	small	small	ADJ
ajtas-39	24	26	.	.	PUNCT
ajtas-39	25	1	the	the	DET
ajtas-39	25	2	research	research	NOUN
ajtas-39	25	3	provides	provide	VERB
ajtas-39	25	4	4	4	NUM
ajtas-39	25	5	american	american	ADJ
ajtas-39	25	6	journal	journal	NOUN
ajtas-39	25	7	of	of	ADP
ajtas-39	25	8	technology	technology	NOUN
ajtas-39	25	9	and	and	CCONJ
ajtas-39	25	10	applied	apply	VERB
ajtas-39	25	11	sciences	science	NOUN
ajtas-39	25	12	volume	volume	NOUN
ajtas-39	25	13	1	1	NUM
ajtas-39	25	14	,	,	PUNCT
ajtas-39	25	15	june	june	PROPN
ajtas-39	25	16	,	,	PUNCT
ajtas-39	25	17	2022	2022	NUM
ajtas-39	25	18	p	p	NOUN
ajtas-39	26	1	a	a	DET
ajtas-39	26	2	g	g	NOUN
ajtas-39	26	3	e	e	NOUN
ajtas-39	26	4	|	|	ADV
ajtas-39	26	5	19	19	NUM
ajtas-39	26	6	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	26	7	best	good	ADJ
ajtas-39	26	8	practices	practice	NOUN
ajtas-39	26	9	to	to	ADP
ajtas-39	26	10	becoming	become	VERB
ajtas-39	26	11	a	a	DET
ajtas-39	26	12	customer	customer	NOUN
ajtas-39	26	13	-	-	PUNCT
ajtas-39	26	14	centric	centric	NOUN
ajtas-39	26	15	company	company	NOUN
ajtas-39	26	16	and	and	CCONJ
ajtas-39	26	17	share	share	VERB
ajtas-39	26	18	3	3	NUM
ajtas-39	26	19	ways	way	NOUN
ajtas-39	26	20	to	to	PART
ajtas-39	26	21	measure	measure	VERB
ajtas-39	26	22	success	success	NOUN
ajtas-39	26	23	.	.	PUNCT
ajtas-39	27	1	customer	customer	NOUN
ajtas-39	27	2	-	-	PUNCT
ajtas-39	27	3	centric	centric	NOUN
ajtas-39	27	4	ways	way	NOUN
ajtas-39	27	5	of	of	ADP
ajtas-39	27	6	doing	do	VERB
ajtas-39	27	7	business	business	NOUN
ajtas-39	27	8	is	be	AUX
ajtas-39	27	9	focused	focus	VERB
ajtas-39	27	10	on	on	ADP
ajtas-39	27	11	providing	provide	VERB
ajtas-39	27	12	a	a	DET
ajtas-39	27	13	positive	positive	ADJ
ajtas-39	27	14	customer	customer	NOUN
ajtas-39	27	15	experience	experience	NOUN
ajtas-39	27	16	before	before	ADV
ajtas-39	27	17	and	and	CCONJ
ajtas-39	27	18	after	after	ADP
ajtas-39	27	19	the	the	DET
ajtas-39	27	20	sale	sale	NOUN
ajtas-39	27	21	in	in	ADP
ajtas-39	27	22	order	order	NOUN
ajtas-39	27	23	to	to	PART
ajtas-39	27	24	drive	drive	VERB
ajtas-39	27	25	repeat	repeat	NOUN
ajtas-39	27	26	business	business	NOUN
ajtas-39	27	27	,	,	PUNCT
ajtas-39	27	28	enhances	enhance	VERB
ajtas-39	27	29	customer	customer	NOUN
ajtas-39	27	30	loyalty	loyalty	NOUN
ajtas-39	27	31	and	and	CCONJ
ajtas-39	27	32	improve	improve	VERB
ajtas-39	27	33	business	business	NOUN
ajtas-39	27	34	growth	growth	NOUN
ajtas-39	27	35	.	.	PUNCT
ajtas-39	28	1	however	however	ADV
ajtas-39	28	2	,	,	PUNCT
ajtas-39	28	3	a	a	DET
ajtas-39	28	4	customer	customer	NOUN
ajtas-39	28	5	-	-	PUNCT
ajtas-39	28	6	centric	centric	NOUN
ajtas-39	28	7	company	company	NOUN
ajtas-39	28	8	requires	require	VERB
ajtas-39	28	9	more	more	ADJ
ajtas-39	28	10	than	than	ADP
ajtas-39	28	11	offering	offer	VERB
ajtas-39	28	12	good	good	ADJ
ajtas-39	28	13	customer	customer	NOUN
ajtas-39	28	14	service	service	NOUN
ajtas-39	28	15	[	[	X
ajtas-39	28	16	5	5	NUM
ajtas-39	28	17	]	]	PUNCT
ajtas-39	28	18	.	.	PUNCT
ajtas-39	29	1	both	both	DET
ajtas-39	29	2	amazon	amazon	NOUN
ajtas-39	29	3	and	and	CCONJ
ajtas-39	29	4	zappos	zappos	PROPN
ajtas-39	29	5	are	be	AUX
ajtas-39	29	6	prime	prime	ADJ
ajtas-39	29	7	examples	example	NOUN
ajtas-39	29	8	of	of	ADP
ajtas-39	29	9	brands	brand	NOUN
ajtas-39	29	10	that	that	PRON
ajtas-39	29	11	are	be	AUX
ajtas-39	29	12	customercentric	customercentric	ADJ
ajtas-39	29	13	and	and	CCONJ
ajtas-39	29	14	have	have	AUX
ajtas-39	29	15	spent	spend	VERB
ajtas-39	29	16	years	year	NOUN
ajtas-39	29	17	creating	create	VERB
ajtas-39	29	18	a	a	DET
ajtas-39	29	19	culture	culture	NOUN
ajtas-39	29	20	around	around	ADP
ajtas-39	29	21	the	the	DET
ajtas-39	29	22	customer	customer	NOUN
ajtas-39	29	23	and	and	CCONJ
ajtas-39	29	24	their	their	PRON
ajtas-39	29	25	needs	need	NOUN
ajtas-39	29	26	.	.	PUNCT
ajtas-39	30	1	their	their	PRON
ajtas-39	30	2	commitment	commitment	NOUN
ajtas-39	30	3	in	in	ADP
ajtas-39	30	4	delivering	deliver	VERB
ajtas-39	30	5	customer	customer	NOUN
ajtas-39	30	6	value	value	NOUN
ajtas-39	30	7	is	be	AUX
ajtas-39	30	8	genuine	genuine	ADJ
ajtas-39	30	9	.	.	PUNCT
ajtas-39	31	1	in	in	ADP
ajtas-39	31	2	fact	fact	NOUN
ajtas-39	31	3	,	,	PUNCT
ajtas-39	31	4	zappos	zappos	PROPN
ajtas-39	31	5	is	be	AUX
ajtas-39	31	6	happy	happy	ADJ
ajtas-39	31	7	to	to	PART
ajtas-39	31	8	fire	fire	VERB
ajtas-39	31	9	employees	employee	NOUN
ajtas-39	31	10	if	if	SCONJ
ajtas-39	31	11	they	they	PRON
ajtas-39	31	12	do	do	AUX
ajtas-39	31	13	not	not	PART
ajtas-39	31	14	fit	fit	VERB
ajtas-39	31	15	within	within	ADP
ajtas-39	31	16	their	their	PRON
ajtas-39	31	17	customer	customer	NOUN
ajtas-39	31	18	-	-	PUNCT
ajtas-39	31	19	centric	centric	NOUN
ajtas-39	31	20	culture	culture	NOUN
ajtas-39	32	1	[	[	X
ajtas-39	32	2	6	6	NUM
ajtas-39	32	3	]	]	PUNCT
ajtas-39	32	4	.	.	PUNCT
ajtas-39	33	1	figure	figure	NOUN
ajtas-39	33	2	2	2	NUM
ajtas-39	33	3	.	.	PUNCT
ajtas-39	34	1	characteristics	characteristic	NOUN
ajtas-39	34	2	important	important	ADJ
ajtas-39	34	3	for	for	ADP
ajtas-39	34	4	building	build	VERB
ajtas-39	34	5	digital	digital	ADJ
ajtas-39	34	6	native	native	ADJ
ajtas-39	34	7	culture	culture	NOUN
ajtas-39	34	8	for	for	ADP
ajtas-39	34	9	the	the	DET
ajtas-39	34	10	firm	firm	NOUN
ajtas-39	34	11	[	[	X
ajtas-39	34	12	7	7	X
ajtas-39	34	13	]	]	X
ajtas-39	34	14	the	the	DET
ajtas-39	34	15	statistics	statistic	NOUN
ajtas-39	34	16	in	in	ADP
ajtas-39	34	17	figure	figure	NOUN
ajtas-39	34	18	2	2	NUM
ajtas-39	34	19	shows	show	VERB
ajtas-39	34	20	that	that	SCONJ
ajtas-39	34	21	customer	customer	NOUN
ajtas-39	34	22	centricity	centricity	NOUN
ajtas-39	34	23	is	be	AUX
ajtas-39	34	24	most	most	ADV
ajtas-39	34	25	important	important	ADJ
ajtas-39	34	26	characteristics	characteristic	NOUN
ajtas-39	34	27	to	to	PART
ajtas-39	34	28	build	build	VERB
ajtas-39	34	29	digital	digital	ADJ
ajtas-39	34	30	native	native	ADJ
ajtas-39	34	31	nature	nature	NOUN
ajtas-39	34	32	of	of	ADP
ajtas-39	34	33	the	the	DET
ajtas-39	34	34	firm	firm	NOUN
ajtas-39	34	35	.	.	PUNCT
ajtas-39	35	1	an	an	DET
ajtas-39	35	2	e	e	PROPN
ajtas-39	35	3	-	-	ADJ
ajtas-39	35	4	crm	crm	ADJ
ajtas-39	35	5	strategy	strategy	NOUN
ajtas-39	35	6	defines	define	VERB
ajtas-39	35	7	the	the	DET
ajtas-39	35	8	goals	goal	NOUN
ajtas-39	35	9	for	for	ADP
ajtas-39	35	10	your	your	PRON
ajtas-39	35	11	crm	crm	NOUN
ajtas-39	35	12	or	or	CCONJ
ajtas-39	35	13	social	social	ADJ
ajtas-39	35	14	crm	crm	PROPN
ajtas-39	35	15	program	program	NOUN
ajtas-39	35	16	and	and	CCONJ
ajtas-39	35	17	then	then	ADV
ajtas-39	35	18	creates	create	VERB
ajtas-39	35	19	a	a	DET
ajtas-39	35	20	roadmap	roadmap	NOUN
ajtas-39	35	21	of	of	ADP
ajtas-39	35	22	the	the	DET
ajtas-39	35	23	changes	change	NOUN
ajtas-39	35	24	to	to	ADP
ajtas-39	35	25	process	process	NOUN
ajtas-39	35	26	,	,	PUNCT
ajtas-39	35	27	tools	tool	NOUN
ajtas-39	35	28	and	and	CCONJ
ajtas-39	35	29	team	team	NOUN
ajtas-39	35	30	needed	need	VERB
ajtas-39	35	31	to	to	PART
ajtas-39	35	32	make	make	VERB
ajtas-39	35	33	it	it	PRON
ajtas-39	35	34	a	a	DET
ajtas-39	35	35	reality	reality	NOUN
ajtas-39	35	36	.	.	PUNCT
ajtas-39	36	1	the	the	DET
ajtas-39	36	2	failure	failure	NOUN
ajtas-39	36	3	rates	rate	NOUN
ajtas-39	36	4	of	of	ADP
ajtas-39	36	5	crm	crm	NOUN
ajtas-39	36	6	projects	project	NOUN
ajtas-39	36	7	have	have	AUX
ajtas-39	36	8	discredited	discredit	VERB
ajtas-39	36	9	crm	crm	PROPN
ajtas-39	36	10	,	,	PUNCT
ajtas-39	36	11	but	but	CCONJ
ajtas-39	36	12	that	that	PRON
ajtas-39	36	13	does	do	AUX
ajtas-39	36	14	n't	not	PART
ajtas-39	36	15	mean	mean	VERB
ajtas-39	36	16	the	the	DET
ajtas-39	36	17	approach	approach	NOUN
ajtas-39	36	18	is	be	AUX
ajtas-39	36	19	flawed	flawed	ADJ
ajtas-39	36	20	.	.	PUNCT
ajtas-39	37	1	in	in	ADP
ajtas-39	37	2	this	this	DET
ajtas-39	37	3	research	research	NOUN
ajtas-39	37	4	,	,	PUNCT
ajtas-39	37	5	e	e	X
ajtas-39	37	6	-	-	NOUN
ajtas-39	37	7	crm	crm	PROPN
ajtas-39	37	8	is	be	AUX
ajtas-39	37	9	measured	measure	VERB
ajtas-39	37	10	with	with	ADP
ajtas-39	37	11	3	3	NUM
ajtas-39	37	12	dimensions	dimension	NOUN
ajtas-39	37	13	,	,	PUNCT
ajtas-39	37	14	which	which	PRON
ajtas-39	37	15	consist	consist	VERB
ajtas-39	37	16	of	of	ADP
ajtas-39	37	17	information	information	NOUN
ajtas-39	37	18	quality	quality	NOUN
ajtas-39	37	19	,	,	PUNCT
ajtas-39	37	20	customer	customer	NOUN
ajtas-39	37	21	service	service	NOUN
ajtas-39	37	22	efficiency	efficiency	NOUN
ajtas-39	37	23	,	,	PUNCT
ajtas-39	37	24	and	and	CCONJ
ajtas-39	37	25	ease	ease	NOUN
ajtas-39	37	26	of	of	ADP
ajtas-39	37	27	navigation	navigation	NOUN
ajtas-39	37	28	[	[	X
ajtas-39	37	29	8	8	NUM
ajtas-39	37	30	]	]	PUNCT
ajtas-39	37	31	.	.	PUNCT
ajtas-39	38	1	there	there	PRON
ajtas-39	38	2	are	be	VERB
ajtas-39	38	3	five	five	NUM
ajtas-39	38	4	dimensions	dimension	NOUN
ajtas-39	38	5	of	of	ADP
ajtas-39	38	6	crm	crm	PROPN
ajtas-39	38	7	include	include	VERB
ajtas-39	38	8	information	information	NOUN
ajtas-39	38	9	sharing	sharing	NOUN
ajtas-39	38	10	,	,	PUNCT
ajtas-39	38	11	customer	customer	NOUN
ajtas-39	38	12	involvement	involvement	NOUN
ajtas-39	38	13	,	,	PUNCT
ajtas-39	38	14	long	long	ADJ
ajtas-39	38	15	-	-	PUNCT
ajtas-39	38	16	term	term	NOUN
ajtas-39	38	17	partnership	partnership	NOUN
ajtas-39	38	18	,	,	PUNCT
ajtas-39	38	19	joint	joint	ADJ
ajtas-39	38	20	problem	problem	NOUN
ajtas-39	38	21	solving	solving	NOUN
ajtas-39	38	22	and	and	CCONJ
ajtas-39	38	23	technology	technology	NOUN
ajtas-39	38	24	-	-	PUNCT
ajtas-39	38	25	based	base	VERB
ajtas-39	38	26	crm	crm	NOUN
ajtas-39	38	27	are	be	AUX
ajtas-39	38	28	selected	select	VERB
ajtas-39	38	29	to	to	PART
ajtas-39	38	30	measure	measure	VERB
ajtas-39	38	31	their	their	PRON
ajtas-39	38	32	relationship	relationship	NOUN
ajtas-39	38	33	with	with	ADP
ajtas-39	38	34	innovation	innovation	NOUN
ajtas-39	38	35	capabilities	capability	NOUN
ajtas-39	38	36	including	include	VERB
ajtas-39	38	37	innovation	innovation	NOUN
ajtas-39	38	38	in	in	ADP
ajtas-39	38	39	product	product	NOUN
ajtas-39	38	40	,	,	PUNCT
ajtas-39	38	41	innovation	innovation	NOUN
ajtas-39	38	42	in	in	ADP
ajtas-39	38	43	process	process	NOUN
ajtas-39	38	44	,	,	PUNCT
ajtas-39	38	45	innovation	innovation	NOUN
ajtas-39	38	46	in	in	ADP
ajtas-39	38	47	administrative	administrative	ADJ
ajtas-39	38	48	affairs	affair	NOUN
ajtas-39	38	49	,	,	PUNCT
ajtas-39	38	50	innovation	innovation	NOUN
ajtas-39	38	51	[	[	X
ajtas-39	38	52	9	9	NUM
ajtas-39	38	53	]	]	PUNCT
ajtas-39	38	54	.	.	PUNCT
ajtas-39	39	1	the	the	DET
ajtas-39	39	2	dimensions	dimension	NOUN
ajtas-39	39	3	of	of	ADP
ajtas-39	39	4	customer	customer	NOUN
ajtas-39	39	5	services	service	NOUN
ajtas-39	39	6	are	be	AUX
ajtas-39	39	7	tangibility	tangibility	NOUN
ajtas-39	39	8	,	,	PUNCT
ajtas-39	39	9	reliability	reliability	NOUN
ajtas-39	39	10	,	,	PUNCT
ajtas-39	39	11	responsiveness	responsiveness	NOUN
ajtas-39	39	12	,	,	PUNCT
ajtas-39	39	13	assurance	assurance	NOUN
ajtas-39	39	14	,	,	PUNCT
ajtas-39	39	15	and	and	CCONJ
ajtas-39	39	16	empathy	empathy	NOUN
ajtas-39	39	17	.	.	PUNCT
ajtas-39	40	1	the	the	DET
ajtas-39	40	2	3	3	NUM
ajtas-39	40	3	elements	element	NOUN
ajtas-39	40	4	of	of	ADP
ajtas-39	40	5	service	service	NOUN
ajtas-39	40	6	quality	quality	NOUN
ajtas-39	40	7	are	be	AUX
ajtas-39	40	8	based	base	VERB
ajtas-39	40	9	on	on	ADP
ajtas-39	40	10	the	the	DET
ajtas-39	40	11	question	question	NOUN
ajtas-39	40	12	for	for	ADP
ajtas-39	40	13	how	how	SCONJ
ajtas-39	40	14	to	to	PART
ajtas-39	40	15	measure	measure	VERB
ajtas-39	40	16	service	service	NOUN
ajtas-39	40	17	quality	quality	NOUN
ajtas-39	40	18	?	?	PUNCT
ajtas-39	41	1	to	to	PART
ajtas-39	41	2	answer	answer	VERB
ajtas-39	41	3	this	this	DET
ajtas-39	41	4	question	question	NOUN
ajtas-39	41	5	three	three	NUM
ajtas-39	41	6	elements	element	NOUN
ajtas-39	41	7	have	have	VERB
ajtas-39	41	8	to	to	PART
ajtas-39	41	9	be	be	AUX
ajtas-39	41	10	defined	define	VERB
ajtas-39	41	11	as	as	ADP
ajtas-39	41	12	given	give	VERB
ajtas-39	41	13	below	below	ADV
ajtas-39	41	14	:	:	PUNCT
ajtas-39	41	15			NOUN
ajtas-39	41	16	tangibles	tangible	NOUN
ajtas-39	41	17	:	:	PUNCT
ajtas-39	41	18	appearance	appearance	NOUN
ajtas-39	41	19	of	of	ADP
ajtas-39	41	20	physical	physical	ADJ
ajtas-39	41	21	facilities	facility	NOUN
ajtas-39	41	22	,	,	PUNCT
ajtas-39	41	23	equipment	equipment	NOUN
ajtas-39	41	24	,	,	PUNCT
ajtas-39	41	25	personnel	personnel	NOUN
ajtas-39	41	26	,	,	PUNCT
ajtas-39	41	27	and	and	CCONJ
ajtas-39	41	28	communication	communication	NOUN
ajtas-39	41	29	materials	material	NOUN
ajtas-39	41	30	.	.	PUNCT
ajtas-39	42	1			NOUN
ajtas-39	42	2	reliability	reliability	NOUN
ajtas-39	42	3	:	:	PUNCT
ajtas-39	42	4	ability	ability	NOUN
ajtas-39	42	5	to	to	PART
ajtas-39	42	6	perform	perform	VERB
ajtas-39	42	7	the	the	DET
ajtas-39	42	8	promised	promise	VERB
ajtas-39	42	9	service	service	NOUN
ajtas-39	42	10	dependably	dependably	ADV
ajtas-39	42	11	and	and	CCONJ
ajtas-39	42	12	accurately	accurately	ADV
ajtas-39	42	13	.	.	PUNCT
ajtas-39	43	1			PRON
ajtas-39	43	2	responsiveness	responsiveness	NOUN
ajtas-39	43	3	:	:	PUNCT
ajtas-39	43	4	willingness	willingness	NOUN
ajtas-39	43	5	to	to	PART
ajtas-39	43	6	help	help	VERB
ajtas-39	43	7	customers	customer	NOUN
ajtas-39	43	8	and	and	CCONJ
ajtas-39	43	9	provide	provide	VERB
ajtas-39	43	10	prompt	prompt	ADJ
ajtas-39	43	11	service	service	NOUN
ajtas-39	43	12	.	.	PUNCT
ajtas-39	44	1	there	there	PRON
ajtas-39	44	2	are	be	VERB
ajtas-39	44	3	five	five	NUM
ajtas-39	44	4	gap	gap	NOUN
ajtas-39	44	5	model	model	NOUN
ajtas-39	44	6	of	of	ADP
ajtas-39	44	7	service	service	NOUN
ajtas-39	44	8	quality	quality	NOUN
ajtas-39	44	9	which	which	PRON
ajtas-39	44	10	are	be	AUX
ajtas-39	44	11	given	give	VERB
ajtas-39	44	12	below	below	ADV
ajtas-39	44	13	:	:	PUNCT
ajtas-39	44	14			PRON
ajtas-39	44	15	the	the	DET
ajtas-39	44	16	gap	gap	NOUN
ajtas-39	44	17	between	between	ADP
ajtas-39	44	18	service	service	NOUN
ajtas-39	44	19	quality	quality	NOUN
ajtas-39	44	20	specification	specification	NOUN
ajtas-39	44	21	and	and	CCONJ
ajtas-39	44	22	management	management	NOUN
ajtas-39	44	23	perception	perception	NOUN
ajtas-39	44	24			PRON
ajtas-39	44	25	the	the	DET
ajtas-39	44	26	gap	gap	NOUN
ajtas-39	44	27	between	between	ADP
ajtas-39	44	28	service	service	NOUN
ajtas-39	44	29	quality	quality	NOUN
ajtas-39	44	30	specification	specification	NOUN
ajtas-39	44	31	and	and	CCONJ
ajtas-39	44	32	service	service	NOUN
ajtas-39	44	33	delivery	delivery	NOUN
ajtas-39	44	34			NOUN
ajtas-39	45	1	the	the	DET
ajtas-39	45	2	gap	gap	NOUN
ajtas-39	45	3	between	between	ADP
ajtas-39	45	4	service	service	NOUN
ajtas-39	45	5	delivery	delivery	NOUN
ajtas-39	45	6	and	and	CCONJ
ajtas-39	45	7	external	external	ADJ
ajtas-39	45	8	communication	communication	NOUN
ajtas-39	45	9			NOUN
ajtas-39	45	10	the	the	DET
ajtas-39	45	11	gap	gap	NOUN
ajtas-39	45	12	between	between	ADP
ajtas-39	45	13	the	the	DET
ajtas-39	45	14	expected	expect	VERB
ajtas-39	45	15	service	service	NOUN
ajtas-39	45	16	and	and	CCONJ
ajtas-39	45	17	experienced	experienced	ADJ
ajtas-39	45	18	service	service	NOUN
ajtas-39	45	19	american	american	PROPN
ajtas-39	45	20	journal	journal	PROPN
ajtas-39	45	21	of	of	ADP
ajtas-39	45	22	technology	technology	NOUN
ajtas-39	45	23	and	and	CCONJ
ajtas-39	45	24	applied	apply	VERB
ajtas-39	45	25	sciences	science	NOUN
ajtas-39	45	26	volume	volume	NOUN
ajtas-39	45	27	1	1	NUM
ajtas-39	45	28	,	,	PUNCT
ajtas-39	45	29	june	june	PROPN
ajtas-39	45	30	,	,	PUNCT
ajtas-39	45	31	2022	2022	NUM
ajtas-39	45	32	p	p	NOUN
ajtas-39	45	33	a	a	DET
ajtas-39	45	34	g	g	NOUN
ajtas-39	45	35	e	e	NOUN
ajtas-39	45	36	|	|	ADV
ajtas-39	45	37	20	20	NUM
ajtas-39	45	38	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	45	39	a	a	DET
ajtas-39	45	40	social	social	ADJ
ajtas-39	45	41	crm	crm	NOUN
ajtas-39	45	42	strategy	strategy	NOUN
ajtas-39	45	43	is	be	AUX
ajtas-39	45	44	essentially	essentially	ADV
ajtas-39	45	45	what	what	PRON
ajtas-39	45	46	it	it	PRON
ajtas-39	45	47	sounds	sound	VERB
ajtas-39	45	48	like	like	ADP
ajtas-39	45	49	:	:	PUNCT
ajtas-39	45	50	adding	add	VERB
ajtas-39	45	51	a	a	DET
ajtas-39	45	52	social	social	ADJ
ajtas-39	45	53	element	element	NOUN
ajtas-39	45	54	to	to	ADP
ajtas-39	45	55	customer	customer	NOUN
ajtas-39	45	56	relationship	relationship	NOUN
ajtas-39	45	57	management	management	NOUN
ajtas-39	45	58	.	.	PUNCT
ajtas-39	46	1	the	the	DET
ajtas-39	46	2	goal	goal	NOUN
ajtas-39	46	3	in	in	ADP
ajtas-39	46	4	bringing	bring	VERB
ajtas-39	46	5	social	social	ADJ
ajtas-39	46	6	to	to	ADP
ajtas-39	46	7	crm	crm	PROPN
ajtas-39	46	8	is	be	AUX
ajtas-39	46	9	not	not	PART
ajtas-39	46	10	only	only	ADV
ajtas-39	46	11	to	to	PART
ajtas-39	46	12	increase	increase	VERB
ajtas-39	46	13	brand	brand	NOUN
ajtas-39	46	14	awareness	awareness	NOUN
ajtas-39	46	15	,	,	PUNCT
ajtas-39	46	16	but	but	CCONJ
ajtas-39	46	17	also	also	ADV
ajtas-39	46	18	to	to	PART
ajtas-39	46	19	engage	engage	VERB
ajtas-39	46	20	with	with	ADP
ajtas-39	46	21	customers	customer	NOUN
ajtas-39	46	22	more	more	ADV
ajtas-39	46	23	often	often	ADV
ajtas-39	46	24	and	and	CCONJ
ajtas-39	46	25	with	with	ADP
ajtas-39	46	26	higher	high	ADJ
ajtas-39	46	27	quality	quality	NOUN
ajtas-39	46	28	interactions	interaction	NOUN
ajtas-39	46	29	.	.	PUNCT
ajtas-39	47	1	a	a	DET
ajtas-39	47	2	social	social	ADJ
ajtas-39	47	3	crm	crm	NOUN
ajtas-39	47	4	is	be	AUX
ajtas-39	47	5	the	the	DET
ajtas-39	47	6	integration	integration	NOUN
ajtas-39	47	7	between	between	ADP
ajtas-39	47	8	your	your	PRON
ajtas-39	47	9	customer	customer	NOUN
ajtas-39	47	10	relationship	relationship	NOUN
ajtas-39	47	11	management	management	NOUN
ajtas-39	47	12	(	(	PUNCT
ajtas-39	47	13	crm	crm	NOUN
ajtas-39	47	14	)	)	PUNCT
ajtas-39	47	15	software	software	NOUN
ajtas-39	47	16	and	and	CCONJ
ajtas-39	47	17	social	social	ADJ
ajtas-39	47	18	media	medium	NOUN
ajtas-39	47	19	channels	channel	NOUN
ajtas-39	47	20	.	.	PUNCT
ajtas-39	48	1	this	this	PRON
ajtas-39	48	2	empowers	empower	VERB
ajtas-39	48	3	your	your	PRON
ajtas-39	48	4	teams	team	NOUN
ajtas-39	48	5	to	to	PART
ajtas-39	48	6	understand	understand	VERB
ajtas-39	48	7	and	and	CCONJ
ajtas-39	48	8	engage	engage	VERB
ajtas-39	48	9	customers	customer	NOUN
ajtas-39	48	10	,	,	PUNCT
ajtas-39	48	11	gain	gain	VERB
ajtas-39	48	12	market	market	NOUN
ajtas-39	48	13	insights	insight	NOUN
ajtas-39	48	14	,	,	PUNCT
ajtas-39	48	15	and	and	CCONJ
ajtas-39	48	16	provide	provide	VERB
ajtas-39	48	17	better	well	ADJ
ajtas-39	48	18	customer	customer	NOUN
ajtas-39	48	19	service	service	NOUN
ajtas-39	48	20	.	.	PUNCT
ajtas-39	49	1	there	there	PRON
ajtas-39	49	2	are	be	VERB
ajtas-39	49	3	many	many	ADJ
ajtas-39	49	4	tips	tip	NOUN
ajtas-39	49	5	for	for	ADP
ajtas-39	49	6	creating	create	VERB
ajtas-39	49	7	and	and	CCONJ
ajtas-39	49	8	achieving	achieve	VERB
ajtas-39	49	9	secrm	secrm	NOUN
ajtas-39	49	10	such	such	ADJ
ajtas-39	49	11	as	as	ADP
ajtas-39	49	12	make	make	VERB
ajtas-39	49	13	sure	sure	ADJ
ajtas-39	49	14	you	you	PRON
ajtas-39	49	15	have	have	VERB
ajtas-39	49	16	a	a	DET
ajtas-39	49	17	good	good	ADJ
ajtas-39	49	18	platform	platform	NOUN
ajtas-39	49	19	for	for	ADP
ajtas-39	49	20	conducting	conduct	VERB
ajtas-39	49	21	social	social	ADJ
ajtas-39	49	22	crm	crm	PROPN
ajtas-39	49	23	,	,	PUNCT
ajtas-39	49	24	make	make	VERB
ajtas-39	49	25	sure	sure	ADJ
ajtas-39	49	26	you	you	PRON
ajtas-39	49	27	have	have	VERB
ajtas-39	49	28	the	the	DET
ajtas-39	49	29	right	right	ADJ
ajtas-39	49	30	resources	resource	NOUN
ajtas-39	49	31	,	,	PUNCT
ajtas-39	49	32	identify	identify	VERB
ajtas-39	49	33	and	and	CCONJ
ajtas-39	49	34	engage	engage	VERB
ajtas-39	49	35	your	your	PRON
ajtas-39	49	36	social	social	ADJ
ajtas-39	49	37	influencers	influencer	NOUN
ajtas-39	49	38	,	,	PUNCT
ajtas-39	49	39	reward	reward	VERB
ajtas-39	49	40	loyal	loyal	ADJ
ajtas-39	49	41	customers	customer	NOUN
ajtas-39	49	42	,	,	PUNCT
ajtas-39	49	43	use	use	NOUN
ajtas-39	49	44	list	list	NOUN
ajtas-39	49	45	and	and	CCONJ
ajtas-39	49	46	group	group	NOUN
ajtas-39	49	47	features	feature	NOUN
ajtas-39	49	48	,	,	PUNCT
ajtas-39	49	49	talk	talk	VERB
ajtas-39	49	50	with	with	ADP
ajtas-39	49	51	your	your	PRON
ajtas-39	49	52	customers	customer	NOUN
ajtas-39	49	53	,	,	PUNCT
ajtas-39	49	54	respond	respond	VERB
ajtas-39	49	55	to	to	ADP
ajtas-39	49	56	customers	customer	NOUN
ajtas-39	49	57	in	in	ADP
ajtas-39	49	58	a	a	DET
ajtas-39	49	59	timely	timely	ADJ
ajtas-39	49	60	manner	manner	NOUN
ajtas-39	49	61	.	.	PUNCT
ajtas-39	50	1	1	1	X
ajtas-39	50	2	.	.	X
ajtas-39	50	3	literature	literature	PROPN
ajtas-39	50	4	review	review	PROPN
ajtas-39	50	5	scrm	scrm	PROPN
ajtas-39	50	6	:	:	PUNCT
ajtas-39	50	7	the	the	DET
ajtas-39	50	8	changing	change	VERB
ajtas-39	50	9	landscape	landscape	NOUN
ajtas-39	50	10	social	social	PROPN
ajtas-39	50	11	crm	crm	PROPN
ajtas-39	50	12	,	,	PUNCT
ajtas-39	50	13	as	as	SCONJ
ajtas-39	50	14	the	the	DET
ajtas-39	50	15	name	name	NOUN
ajtas-39	50	16	implies	imply	VERB
ajtas-39	50	17	,	,	PUNCT
ajtas-39	50	18	was	be	AUX
ajtas-39	50	19	broadly	broadly	ADV
ajtas-39	50	20	and	and	CCONJ
ajtas-39	50	21	loosely	loosely	ADV
ajtas-39	50	22	defined	define	VERB
ajtas-39	50	23	to	to	PART
ajtas-39	50	24	integrate	integrate	VERB
ajtas-39	50	25	crm	crm	NOUN
ajtas-39	50	26	technology	technology	NOUN
ajtas-39	50	27	and	and	CCONJ
ajtas-39	50	28	social	social	ADJ
ajtas-39	50	29	platform	platform	NOUN
ajtas-39	50	30	capabilities	capability	NOUN
ajtas-39	50	31	to	to	PART
ajtas-39	50	32	engage	engage	VERB
ajtas-39	50	33	customers	customer	NOUN
ajtas-39	50	34	and	and	CCONJ
ajtas-39	50	35	optimize	optimize	VERB
ajtas-39	50	36	customer	customer	NOUN
ajtas-39	50	37	experiences	experience	NOUN
ajtas-39	50	38	to	to	PART
ajtas-39	50	39	drive	drive	VERB
ajtas-39	50	40	profitability	profitability	NOUN
ajtas-39	50	41	(	(	PUNCT
ajtas-39	50	42	greenberg	greenberg	PROPN
ajtas-39	50	43	2010	2010	NUM
ajtas-39	50	44	)	)	PUNCT
ajtas-39	50	45	.	.	PUNCT
ajtas-39	51	1	since	since	SCONJ
ajtas-39	51	2	its	its	PRON
ajtas-39	51	3	conception	conception	NOUN
ajtas-39	51	4	in	in	ADP
ajtas-39	51	5	late	late	ADJ
ajtas-39	51	6	1990s	1990	NOUN
ajtas-39	51	7	,	,	PUNCT
ajtas-39	51	8	ecrm	ecrm	PROPN
ajtas-39	51	9	,	,	PUNCT
ajtas-39	51	10	or	or	CCONJ
ajtas-39	51	11	simply	simply	ADV
ajtas-39	51	12	crm	crm	PROPN
ajtas-39	51	13	,	,	PUNCT
ajtas-39	51	14	appeared	appear	VERB
ajtas-39	51	15	to	to	PART
ajtas-39	51	16	be	be	AUX
ajtas-39	51	17	at	at	ADP
ajtas-39	51	18	the	the	DET
ajtas-39	51	19	core	core	NOUN
ajtas-39	51	20	of	of	ADP
ajtas-39	51	21	strategic	strategic	ADJ
ajtas-39	51	22	initiatives	initiative	NOUN
ajtas-39	51	23	for	for	SCONJ
ajtas-39	51	24	businesses	business	NOUN
ajtas-39	51	25	to	to	PART
ajtas-39	51	26	compete	compete	VERB
ajtas-39	51	27	profitably	profitably	ADV
ajtas-39	51	28	(	(	PUNCT
ajtas-39	51	29	chen	chen	PROPN
ajtas-39	51	30	and	and	CCONJ
ajtas-39	51	31	chen	chen	PROPN
ajtas-39	51	32	2004	2004	NUM
ajtas-39	51	33	)	)	PUNCT
ajtas-39	51	34	.	.	PUNCT
ajtas-39	52	1	it	it	PRON
ajtas-39	52	2	is	be	AUX
ajtas-39	52	3	well	well	ADV
ajtas-39	52	4	-	-	PUNCT
ajtas-39	52	5	recognized	recognize	VERB
ajtas-39	52	6	as	as	ADP
ajtas-39	52	7	information	information	NOUN
ajtas-39	52	8	-	-	PUNCT
ajtas-39	52	9	technology	technology	NOUN
ajtas-39	52	10	(	(	PUNCT
ajtas-39	52	11	it)-enabled	it)-enable	VERB
ajtas-39	52	12	relationship	relationship	NOUN
ajtas-39	52	13	marketing	marketing	NOUN
ajtas-39	52	14	(	(	PUNCT
ajtas-39	52	15	ryals	ryal	NOUN
ajtas-39	52	16	and	and	CCONJ
ajtas-39	52	17	payne	payne	PROPN
ajtas-39	52	18	2001	2001	NUM
ajtas-39	52	19	)	)	PUNCT
ajtas-39	52	20	.	.	PUNCT
ajtas-39	53	1	the	the	DET
ajtas-39	53	2	premise	premise	NOUN
ajtas-39	53	3	of	of	ADP
ajtas-39	53	4	ecrm	ecrm	PROPN
ajtas-39	53	5	is	be	AUX
ajtas-39	53	6	that	that	PRON
ajtas-39	53	7	customer	customer	NOUN
ajtas-39	53	8	equity	equity	NOUN
ajtas-39	53	9	(	(	PUNCT
ajtas-39	53	10	rust	rust	NOUN
ajtas-39	53	11	et	et	PROPN
ajtas-39	53	12	al	al	PROPN
ajtas-39	53	13	.	.	PROPN
ajtas-39	53	14	2004	2004	NUM
ajtas-39	53	15	)	)	PUNCT
ajtas-39	53	16	is	be	AUX
ajtas-39	53	17	the	the	DET
ajtas-39	53	18	key	key	NOUN
ajtas-39	53	19	to	to	ADP
ajtas-39	53	20	increasing	increase	VERB
ajtas-39	53	21	enterprise	enterprise	NOUN
ajtas-39	53	22	value	value	NOUN
ajtas-39	53	23	and	and	CCONJ
ajtas-39	53	24	customer	customer	NOUN
ajtas-39	53	25	equity	equity	NOUN
ajtas-39	53	26	is	be	AUX
ajtas-39	53	27	a	a	DET
ajtas-39	53	28	partial	partial	ADJ
ajtas-39	53	29	function	function	NOUN
ajtas-39	53	30	of	of	ADP
ajtas-39	53	31	customer	customer	NOUN
ajtas-39	53	32	relationships	relationship	NOUN
ajtas-39	53	33	.	.	PUNCT
ajtas-39	54	1	social	social	PROPN
ajtas-39	54	2	crm	crm	PROPN
ajtas-39	54	3	continues	continue	VERB
ajtas-39	54	4	ecrm	ecrm	PROPN
ajtas-39	54	5	’s	’s	PART
ajtas-39	54	6	central	central	ADJ
ajtas-39	54	7	practice	practice	NOUN
ajtas-39	54	8	of	of	ADP
ajtas-39	54	9	using	use	VERB
ajtas-39	54	10	it	it	PRON
ajtas-39	54	11	to	to	PART
ajtas-39	54	12	enable	enable	VERB
ajtas-39	54	13	relationship	relationship	NOUN
ajtas-39	54	14	management	management	NOUN
ajtas-39	54	15	.	.	PUNCT
ajtas-39	55	1	it	it	PRON
ajtas-39	55	2	is	be	AUX
ajtas-39	55	3	also	also	ADV
ajtas-39	55	4	called	call	VERB
ajtas-39	55	5	crm	crm	PROPN
ajtas-39	55	6	2.0	2.0	NUM
ajtas-39	55	7	by	by	ADP
ajtas-39	55	8	some	some	PRON
ajtas-39	55	9	,	,	PUNCT
ajtas-39	55	10	mirroring	mirror	VERB
ajtas-39	55	11	its	its	PRON
ajtas-39	55	12	underlying	underlie	VERB
ajtas-39	55	13	technology	technology	NOUN
ajtas-39	55	14	—	—	PUNCT
ajtas-39	55	15	web	web	NOUN
ajtas-39	55	16	2.0	2.0	NUM
ajtas-39	55	17	—	—	PUNCT
ajtas-39	55	18	which	which	PRON
ajtas-39	55	19	enables	enable	VERB
ajtas-39	55	20	virtual	virtual	ADJ
ajtas-39	55	21	communities	community	NOUN
ajtas-39	55	22	and	and	CCONJ
ajtas-39	55	23	collaboration	collaboration	NOUN
ajtas-39	55	24	on	on	ADP
ajtas-39	55	25	a	a	DET
ajtas-39	55	26	scale	scale	NOUN
ajtas-39	55	27	never	never	ADV
ajtas-39	55	28	seen	see	VERB
ajtas-39	55	29	before	before	ADV
ajtas-39	55	30	.	.	PUNCT
ajtas-39	56	1	evolving	evolve	VERB
ajtas-39	56	2	scrm	scrm	NOUN
ajtas-39	56	3	the	the	DET
ajtas-39	56	4	differences	difference	NOUN
ajtas-39	56	5	between	between	ADP
ajtas-39	56	6	traditional	traditional	ADJ
ajtas-39	56	7	ecrm	ecrm	PROPN
ajtas-39	56	8	and	and	CCONJ
ajtas-39	56	9	scrm	scrm	PROPN
ajtas-39	56	10	contexts	context	NOUN
ajtas-39	56	11	and	and	CCONJ
ajtas-39	56	12	goals	goal	NOUN
ajtas-39	56	13	are	be	AUX
ajtas-39	56	14	shown	show	VERB
ajtas-39	56	15	in	in	ADP
ajtas-39	56	16	table	table	NOUN
ajtas-39	56	17	1	1	NUM
ajtas-39	56	18	and	and	CCONJ
ajtas-39	56	19	described	describe	VERB
ajtas-39	56	20	below	below	ADV
ajtas-39	56	21	.	.	PUNCT
ajtas-39	57	1	it	it	PRON
ajtas-39	57	2	is	be	AUX
ajtas-39	57	3	important	important	ADJ
ajtas-39	57	4	to	to	PART
ajtas-39	57	5	note	note	VERB
ajtas-39	57	6	that	that	SCONJ
ajtas-39	57	7	scrm	scrm	PROPN
ajtas-39	57	8	is	be	AUX
ajtas-39	57	9	a	a	DET
ajtas-39	57	10	continuous	continuous	ADJ
ajtas-39	57	11	evolution	evolution	NOUN
ajtas-39	57	12	of	of	ADP
ajtas-39	57	13	ecrm	ecrm	PROPN
ajtas-39	57	14	and	and	CCONJ
ajtas-39	57	15	that	that	DET
ajtas-39	57	16	scrm	scrm	NOUN
ajtas-39	57	17	is	be	AUX
ajtas-39	57	18	still	still	ADV
ajtas-39	57	19	evolving	evolve	VERB
ajtas-39	57	20	.	.	PUNCT
ajtas-39	58	1	business	business	NOUN
ajtas-39	58	2	philosophy	philosophy	NOUN
ajtas-39	58	3	:	:	PUNCT
ajtas-39	58	4	scrm	scrm	PROPN
ajtas-39	58	5	continues	continue	VERB
ajtas-39	58	6	the	the	DET
ajtas-39	58	7	philosophy	philosophy	NOUN
ajtas-39	58	8	of	of	ADP
ajtas-39	58	9	ecrm	ecrm	PROPN
ajtas-39	58	10	to	to	PART
ajtas-39	58	11	use	use	VERB
ajtas-39	58	12	it	it	PRON
ajtas-39	58	13	to	to	PART
ajtas-39	58	14	enable	enable	VERB
ajtas-39	58	15	customer	customer	NOUN
ajtas-39	58	16	relationship	relationship	NOUN
ajtas-39	58	17	.	.	PUNCT
ajtas-39	59	1	technology	technology	NOUN
ajtas-39	59	2	base	base	NOUN
ajtas-39	59	3	:	:	PUNCT
ajtas-39	59	4	traditional	traditional	ADJ
ajtas-39	59	5	ecrm	ecrm	PROPN
ajtas-39	59	6	uses	use	VERB
ajtas-39	59	7	web	web	NOUN
ajtas-39	59	8	1.0	1.0	NUM
ajtas-39	59	9	technology	technology	NOUN
ajtas-39	59	10	in	in	ADP
ajtas-39	59	11	facilitating	facilitate	VERB
ajtas-39	59	12	customer	customer	NOUN
ajtas-39	59	13	relationship	relationship	NOUN
ajtas-39	59	14	-	-	PUNCT
ajtas-39	59	15	building	building	NOUN
ajtas-39	59	16	(	(	PUNCT
ajtas-39	59	17	e.g.	e.g.	ADV
ajtas-39	59	18	,	,	PUNCT
ajtas-39	59	19	to	to	PART
ajtas-39	59	20	attract	attract	VERB
ajtas-39	59	21	and	and	CCONJ
ajtas-39	59	22	retain	retain	VERB
ajtas-39	59	23	profitable	profitable	ADJ
ajtas-39	59	24	customers	customer	NOUN
ajtas-39	59	25	)	)	PUNCT
ajtas-39	59	26	while	while	SCONJ
ajtas-39	59	27	scrm	scrm	PROPN
ajtas-39	59	28	is	be	AUX
ajtas-39	59	29	enabled	enable	VERB
ajtas-39	59	30	by	by	ADP
ajtas-39	59	31	web	web	NOUN
ajtas-39	59	32	2.0	2.0	NUM
ajtas-39	59	33	technology	technology	NOUN
ajtas-39	59	34	.	.	PUNCT
ajtas-39	60	1	process	process	NOUN
ajtas-39	60	2	:	:	PUNCT
ajtas-39	60	3	there	there	PRON
ajtas-39	60	4	are	be	VERB
ajtas-39	60	5	five	five	NUM
ajtas-39	60	6	broad	broad	ADJ
ajtas-39	60	7	technological	technological	ADJ
ajtas-39	60	8	‘	'	PUNCT
ajtas-39	60	9	‘	'	PUNCT
ajtas-39	60	10	engines	engine	NOUN
ajtas-39	60	11	’’	’'	PUNCT
ajtas-39	60	12	used	use	VERB
ajtas-39	60	13	in	in	ADP
ajtas-39	60	14	a	a	DET
ajtas-39	60	15	traditional	traditional	ADJ
ajtas-39	60	16	ecrm	ecrm	NOUN
ajtas-39	60	17	system	system	NOUN
ajtas-39	60	18	including	include	VERB
ajtas-39	60	19	:	:	PUNCT
ajtas-39	60	20	information	information	NOUN
ajtas-39	60	21	storage	storage	NOUN
ajtas-39	60	22	engine	engine	NOUN
ajtas-39	60	23	(	(	PUNCT
ajtas-39	60	24	database	database	NOUN
ajtas-39	60	25	or	or	CCONJ
ajtas-39	60	26	data	data	NOUN
ajtas-39	60	27	warehouse	warehouse	NOUN
ajtas-39	60	28	)	)	PUNCT
ajtas-39	60	29	,	,	PUNCT
ajtas-39	60	30	customer	customer	NOUN
ajtas-39	60	31	segmentation	segmentation	NOUN
ajtas-39	60	32	engine	engine	NOUN
ajtas-39	60	33	,	,	PUNCT
ajtas-39	60	34	personalization	personalization	NOUN
ajtas-39	60	35	engine	engine	NOUN
ajtas-39	60	36	,	,	PUNCT
ajtas-39	60	37	multi	multi	ADJ
ajtas-39	60	38	-	-	ADJ
ajtas-39	60	39	channel	channel	ADJ
ajtas-39	60	40	broadcast	broadcast	NOUN
ajtas-39	60	41	engine	engine	NOUN
ajtas-39	60	42	,	,	PUNCT
ajtas-39	60	43	and	and	CCONJ
ajtas-39	60	44	transaction	transaction	NOUN
ajtas-39	60	45	engine	engine	NOUN
ajtas-39	60	46	(	(	PUNCT
ajtas-39	60	47	microstrategy	microstrategy	NOUN
ajtas-39	60	48	2001	2001	NUM
ajtas-39	60	49	)	)	PUNCT
ajtas-39	60	50	.	.	PUNCT
ajtas-39	61	1	these	these	DET
ajtas-39	61	2	five	five	NUM
ajtas-39	61	3	engines	engine	NOUN
ajtas-39	61	4	support	support	VERB
ajtas-39	61	5	four	four	NUM
ajtas-39	61	6	generic	generic	ADJ
ajtas-39	61	7	crm	crm	NOUN
ajtas-39	61	8	processes	process	NOUN
ajtas-39	61	9	(	(	PUNCT
ajtas-39	61	10	idic	idic	ADJ
ajtas-39	61	11	):	):	PUNCT
ajtas-39	61	12	identification	identification	NOUN
ajtas-39	61	13	,	,	PUNCT
ajtas-39	61	14	differentiation	differentiation	NOUN
ajtas-39	61	15	,	,	PUNCT
ajtas-39	61	16	interaction	interaction	NOUN
ajtas-39	61	17	,	,	PUNCT
ajtas-39	61	18	and	and	CCONJ
ajtas-39	61	19	customization	customization	NOUN
ajtas-39	61	20	(	(	PUNCT
ajtas-39	61	21	peppers	pepper	NOUN
ajtas-39	61	22	and	and	CCONJ
ajtas-39	61	23	rogers	roger	NOUN
ajtas-39	61	24	2004	2004	NUM
ajtas-39	61	25	)	)	PUNCT
ajtas-39	61	26	.	.	PUNCT
ajtas-39	62	1	the	the	DET
ajtas-39	62	2	difference	difference	NOUN
ajtas-39	62	3	is	be	AUX
ajtas-39	62	4	that	that	SCONJ
ajtas-39	62	5	in	in	ADP
ajtas-39	62	6	traditional	traditional	ADJ
ajtas-39	62	7	ecrm	ecrm	PROPN
ajtas-39	62	8	the	the	DET
ajtas-39	62	9	idic	idic	ADJ
ajtas-39	62	10	processes	process	NOUN
ajtas-39	62	11	are	be	AUX
ajtas-39	62	12	internal	internal	ADJ
ajtas-39	62	13	,	,	PUNCT
ajtas-39	62	14	and	and	CCONJ
ajtas-39	62	15	transaction	transaction	NOUN
ajtas-39	62	16	-	-	PUNCT
ajtas-39	62	17	based	base	VERB
ajtas-39	62	18	and	and	CCONJ
ajtas-39	62	19	can	can	AUX
ajtas-39	62	20	be	be	AUX
ajtas-39	62	21	easily	easily	ADV
ajtas-39	62	22	applied	apply	VERB
ajtas-39	62	23	in	in	ADP
ajtas-39	62	24	well	well	ADV
ajtas-39	62	25	-	-	PUNCT
ajtas-39	62	26	defined	define	VERB
ajtas-39	62	27	,	,	PUNCT
ajtas-39	62	28	firmed	firm	VERB
ajtas-39	62	29	controlled	control	VERB
ajtas-39	62	30	channels	channel	NOUN
ajtas-39	62	31	while	while	SCONJ
ajtas-39	62	32	scrm	scrm	PROPN
ajtas-39	62	33	has	have	VERB
ajtas-39	62	34	dynamic	dynamic	ADJ
ajtas-39	62	35	customer	customer	NOUN
ajtas-39	62	36	-	-	PUNCT
ajtas-39	62	37	driven	drive	VERB
ajtas-39	62	38	processes	process	NOUN
ajtas-39	62	39	wherever	wherever	SCONJ
ajtas-39	62	40	touch	touch	NOUN
ajtas-39	62	41	-	-	PUNCT
ajtas-39	62	42	points	point	NOUN
ajtas-39	62	43	the	the	DET
ajtas-39	62	44	customers	customer	NOUN
ajtas-39	62	45	happens	happen	VERB
ajtas-39	62	46	to	to	PART
ajtas-39	62	47	be	be	AUX
ajtas-39	62	48	active	active	ADJ
ajtas-39	62	49	.	.	PUNCT
ajtas-39	63	1	for	for	ADP
ajtas-39	63	2	instance	instance	NOUN
ajtas-39	63	3	,	,	PUNCT
ajtas-39	63	4	a	a	DET
ajtas-39	63	5	customer	customer	NOUN
ajtas-39	63	6	may	may	AUX
ajtas-39	63	7	complain	complain	VERB
ajtas-39	63	8	about	about	ADP
ajtas-39	63	9	a	a	DET
ajtas-39	63	10	brand	brand	NOUN
ajtas-39	63	11	on	on	ADP
ajtas-39	63	12	a	a	DET
ajtas-39	63	13	blog	blog	NOUN
ajtas-39	63	14	,	,	PUNCT
ajtas-39	63	15	or	or	CCONJ
ajtas-39	63	16	help	help	VERB
ajtas-39	63	17	solve	solve	VERB
ajtas-39	63	18	another	another	DET
ajtas-39	63	19	customer	customer	NOUN
ajtas-39	63	20	’s	’s	PART
ajtas-39	63	21	problem	problem	NOUN
ajtas-39	63	22	on	on	ADP
ajtas-39	63	23	facebook	facebook	NOUN
ajtas-39	63	24	through	through	ADP
ajtas-39	63	25	an	an	DET
ajtas-39	63	26	iphone	iphone	NOUN
ajtas-39	63	27	app	app	NOUN
ajtas-39	63	28	or	or	CCONJ
ajtas-39	63	29	may	may	AUX
ajtas-39	63	30	provide	provide	VERB
ajtas-39	63	31	a	a	DET
ajtas-39	63	32	product	product	NOUN
ajtas-39	63	33	review	review	NOUN
ajtas-39	63	34	on	on	ADP
ajtas-39	63	35	youtube	youtube	NOUN
ajtas-39	63	36	.	.	PUNCT
ajtas-39	64	1	interaction	interaction	NOUN
ajtas-39	64	2	place	place	NOUN
ajtas-39	64	3	:	:	PUNCT
ajtas-39	64	4	traditional	traditional	ADJ
ajtas-39	64	5	ecrm	ecrm	PROPN
ajtas-39	64	6	typically	typically	ADV
ajtas-39	64	7	engages	engage	VERB
ajtas-39	64	8	customers	customer	NOUN
ajtas-39	64	9	in	in	ADP
ajtas-39	64	10	one	one	NUM
ajtas-39	64	11	-	-	PUNCT
ajtas-39	64	12	toone	toone	NOUN
ajtas-39	64	13	interaction	interaction	NOUN
ajtas-39	64	14	via	via	ADP
ajtas-39	64	15	welldefined	welldefine	VERB
ajtas-39	64	16	channels	channel	NOUN
ajtas-39	64	17	,	,	PUNCT
ajtas-39	64	18	such	such	ADJ
ajtas-39	64	19	as	as	ADP
ajtas-39	64	20	email	email	NOUN
ajtas-39	64	21	,	,	PUNCT
ajtas-39	64	22	phone	phone	NOUN
ajtas-39	64	23	calls	call	NOUN
ajtas-39	64	24	,	,	PUNCT
ajtas-39	64	25	direct	direct	ADJ
ajtas-39	64	26	marketing	marketing	NOUN
ajtas-39	64	27	,	,	PUNCT
ajtas-39	64	28	a	a	DET
ajtas-39	64	29	company	company	NOUN
ajtas-39	64	30	website	website	NOUN
ajtas-39	64	31	,	,	PUNCT
ajtas-39	64	32	or	or	CCONJ
ajtas-39	64	33	face	face	NOUN
ajtas-39	64	34	-	-	PUNCT
ajtas-39	64	35	to	to	ADP
ajtas-39	64	36	-	-	PUNCT
ajtas-39	64	37	face	face	NOUN
ajtas-39	64	38	in	in	ADP
ajtas-39	64	39	physical	physical	ADJ
ajtas-39	64	40	stores	store	NOUN
ajtas-39	64	41	.	.	PUNCT
ajtas-39	65	1	in	in	ADP
ajtas-39	65	2	a	a	DET
ajtas-39	65	3	secrm	secrm	NOUN
ajtas-39	65	4	context	context	NOUN
ajtas-39	65	5	,	,	PUNCT
ajtas-39	65	6	‘	'	PUNCT
ajtas-39	65	7	‘	'	PUNCT
ajtas-39	65	8	many	many	ADJ
ajtas-39	65	9	-	-	PUNCT
ajtas-39	65	10	to	to	AUX
ajtas-39	65	11	-	-	PUNCT
ajtas-39	65	12	many	many	ADJ
ajtas-39	65	13	’’	’'	PUNCT
ajtas-39	65	14	interactions	interaction	NOUN
ajtas-39	65	15	in	in	ADP
ajtas-39	65	16	the	the	DET
ajtas-39	65	17	service	service	NOUN
ajtas-39	65	18	eco	eco	NOUN
ajtas-39	65	19	-	-	PUNCT
ajtas-39	65	20	system	system	NOUN
ajtas-39	65	21	are	be	AUX
ajtas-39	65	22	typical	typical	ADJ
ajtas-39	65	23	,	,	PUNCT
ajtas-39	65	24	where	where	SCONJ
ajtas-39	65	25	customers	customer	NOUN
ajtas-39	65	26	simultaneously	simultaneously	ADV
ajtas-39	65	27	interact	interact	VERB
ajtas-39	65	28	with	with	ADP
ajtas-39	65	29	many	many	ADJ
ajtas-39	65	30	other	other	ADJ
ajtas-39	65	31	customers	customer	NOUN
ajtas-39	65	32	and	and	CCONJ
ajtas-39	65	33	other	other	ADJ
ajtas-39	65	34	companies	company	NOUN
ajtas-39	65	35	american	american	PROPN
ajtas-39	65	36	journal	journal	PROPN
ajtas-39	65	37	of	of	ADP
ajtas-39	65	38	technology	technology	NOUN
ajtas-39	65	39	and	and	CCONJ
ajtas-39	65	40	applied	apply	VERB
ajtas-39	65	41	sciences	science	NOUN
ajtas-39	65	42	volume	volume	NOUN
ajtas-39	65	43	1	1	NUM
ajtas-39	65	44	,	,	PUNCT
ajtas-39	65	45	june	june	PROPN
ajtas-39	65	46	,	,	PUNCT
ajtas-39	65	47	2022	2022	NUM
ajtas-39	65	48	p	p	NOUN
ajtas-39	65	49	a	a	DET
ajtas-39	65	50	g	g	NOUN
ajtas-39	65	51	e	e	NOUN
ajtas-39	65	52	|	|	NOUN
ajtas-39	65	53	21	21	NUM
ajtas-39	65	54	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	65	55	(	(	PUNCT
ajtas-39	65	56	including	include	VERB
ajtas-39	65	57	competitor	competitor	NOUN
ajtas-39	65	58	companies	company	NOUN
ajtas-39	65	59	)	)	PUNCT
ajtas-39	65	60	on	on	ADP
ajtas-39	65	61	social	social	ADJ
ajtas-39	65	62	platforms	platform	NOUN
ajtas-39	65	63	.	.	PUNCT
ajtas-39	66	1	as	as	ADP
ajtas-39	66	2	such	such	ADJ
ajtas-39	66	3	,	,	PUNCT
ajtas-39	66	4	there	there	PRON
ajtas-39	66	5	are	be	VERB
ajtas-39	66	6	no	no	DET
ajtas-39	66	7	welldefined	welldefined	ADJ
ajtas-39	66	8	‘	'	PUNCT
ajtas-39	66	9	‘	'	PUNCT
ajtas-39	66	10	channels	channel	NOUN
ajtas-39	66	11	’’	’'	PUNCT
ajtas-39	66	12	for	for	ADP
ajtas-39	66	13	interaction	interaction	NOUN
ajtas-39	66	14	but	but	CCONJ
ajtas-39	66	15	dynamic	dynamic	ADJ
ajtas-39	66	16	,	,	PUNCT
ajtas-39	66	17	customer	customer	NOUN
ajtas-39	66	18	-	-	PUNCT
ajtas-39	66	19	driven	drive	VERB
ajtas-39	66	20	touch	touch	NOUN
ajtas-39	66	21	-	-	PUNCT
ajtas-39	66	22	points	point	NOUN
ajtas-39	66	23	realized	realize	VERB
ajtas-39	66	24	in	in	ADP
ajtas-39	66	25	social	social	ADJ
ajtas-39	66	26	media	medium	NOUN
ajtas-39	66	27	.	.	PUNCT
ajtas-39	67	1	segmentation	segmentation	NOUN
ajtas-39	67	2	,	,	PUNCT
ajtas-39	67	3	broadcast	broadcast	VERB
ajtas-39	67	4	message	message	NOUN
ajtas-39	67	5	flow	flow	NOUN
ajtas-39	67	6	,	,	PUNCT
ajtas-39	67	7	control	control	NOUN
ajtas-39	67	8	:	:	PUNCT
ajtas-39	67	9	traditional	traditional	ADJ
ajtas-39	67	10	ecrm	ecrm	PROPN
ajtas-39	67	11	segmented	segment	VERB
ajtas-39	67	12	customers	customer	NOUN
ajtas-39	67	13	’	’	PART
ajtas-39	67	14	transaction	transaction	NOUN
ajtas-39	67	15	data	datum	NOUN
ajtas-39	67	16	for	for	ADP
ajtas-39	67	17	campaigning	campaigning	NOUN
ajtas-39	67	18	/	/	SYM
ajtas-39	67	19	customization	customization	NOUN
ajtas-39	67	20	and	and	CCONJ
ajtas-39	67	21	broadcasted	broadcast	VERB
ajtas-39	67	22	messages	message	NOUN
ajtas-39	67	23	from	from	ADP
ajtas-39	67	24	firms	firm	NOUN
ajtas-39	67	25	to	to	ADP
ajtas-39	67	26	customers	customer	NOUN
ajtas-39	67	27	including	include	VERB
ajtas-39	67	28	phone	phone	NOUN
ajtas-39	67	29	calls	call	NOUN
ajtas-39	67	30	,	,	PUNCT
ajtas-39	67	31	email	email	NOUN
ajtas-39	67	32	,	,	PUNCT
ajtas-39	67	33	tv	tv	NOUN
ajtas-39	67	34	ads	ad	NOUN
ajtas-39	67	35	;	;	PUNCT
ajtas-39	67	36	these	these	PRON
ajtas-39	67	37	are	be	AUX
ajtas-39	67	38	pushed	push	VERB
ajtas-39	67	39	-	-	PUNCT
ajtas-39	67	40	based	base	VERB
ajtas-39	67	41	communications	communication	NOUN
ajtas-39	67	42	.	.	PUNCT
ajtas-39	68	1	a	a	DET
ajtas-39	68	2	scrm	scrm	NOUN
ajtas-39	68	3	system	system	NOUN
ajtas-39	68	4	does	do	AUX
ajtas-39	68	5	not	not	PART
ajtas-39	68	6	usually	usually	ADV
ajtas-39	68	7	segment	segment	VERB
ajtas-39	68	8	customer	customer	NOUN
ajtas-39	68	9	data	datum	NOUN
ajtas-39	68	10	,	,	PUNCT
ajtas-39	68	11	as	as	SCONJ
ajtas-39	68	12	it	it	PRON
ajtas-39	68	13	is	be	AUX
ajtas-39	68	14	less	less	ADV
ajtas-39	68	15	meaningful	meaningful	ADJ
ajtas-39	68	16	or	or	CCONJ
ajtas-39	68	17	effective	effective	ADJ
ajtas-39	68	18	.	.	PUNCT
ajtas-39	69	1	in	in	ADP
ajtas-39	69	2	the	the	DET
ajtas-39	69	3	scrm	scrm	PROPN
ajtas-39	69	4	context	context	NOUN
ajtas-39	69	5	,	,	PUNCT
ajtas-39	69	6	message	message	NOUN
ajtas-39	69	7	flow	flow	NOUN
ajtas-39	69	8	is	be	AUX
ajtas-39	69	9	often	often	ADV
ajtas-39	69	10	pull	pull	NOUN
ajtas-39	69	11	-	-	PUNCT
ajtas-39	69	12	based	base	VERB
ajtas-39	69	13	,	,	PUNCT
ajtas-39	69	14	such	such	ADJ
ajtas-39	69	15	as	as	ADP
ajtas-39	69	16	through	through	ADP
ajtas-39	69	17	a	a	DET
ajtas-39	69	18	really	really	ADV
ajtas-39	69	19	simple	simple	ADJ
ajtas-39	69	20	syndication	syndication	NOUN
ajtas-39	69	21	(	(	PUNCT
ajtas-39	69	22	rss	rss	NOUN
ajtas-39	69	23	)	)	PUNCT
ajtas-39	69	24	feed	feed	NOUN
ajtas-39	69	25	or	or	CCONJ
ajtas-39	69	26	by	by	ADP
ajtas-39	69	27	having	have	VERB
ajtas-39	69	28	customers	customer	NOUN
ajtas-39	69	29	follow	follow	VERB
ajtas-39	69	30	companies	company	NOUN
ajtas-39	69	31	on	on	ADP
ajtas-39	69	32	twitter	twitter	NOUN
ajtas-39	69	33	or	or	CCONJ
ajtas-39	69	34	‘	'	PUNCT
ajtas-39	69	35	‘	'	PUNCT
ajtas-39	69	36	like	like	ADP
ajtas-39	69	37	’’	’'	PUNCT
ajtas-39	69	38	companies	company	NOUN
ajtas-39	69	39	on	on	ADP
ajtas-39	69	40	their	their	PRON
ajtas-39	69	41	facebook	facebook	NOUN
ajtas-39	69	42	pages	page	NOUN
ajtas-39	69	43	.	.	PUNCT
ajtas-39	70	1	the	the	DET
ajtas-39	70	2	company	company	NOUN
ajtas-39	70	3	is	be	AUX
ajtas-39	70	4	no	no	ADV
ajtas-39	70	5	longer	long	ADV
ajtas-39	70	6	in	in	ADP
ajtas-39	70	7	control	control	NOUN
ajtas-39	70	8	of	of	ADP
ajtas-39	70	9	the	the	DET
ajtas-39	70	10	process	process	NOUN
ajtas-39	70	11	;	;	PUNCT
ajtas-39	70	12	the	the	DET
ajtas-39	70	13	social	social	ADJ
ajtas-39	70	14	customers	customer	NOUN
ajtas-39	70	15	are	be	AUX
ajtas-39	70	16	:	:	PUNCT
ajtas-39	70	17	design	design	NOUN
ajtas-39	70	18	/	/	SYM
ajtas-39	70	19	analysis	analysis	NOUN
ajtas-39	70	20	scope	scope	NOUN
ajtas-39	70	21	,	,	PUNCT
ajtas-39	70	22	data	data	NOUN
ajtas-39	70	23	store	store	NOUN
ajtas-39	70	24	,	,	PUNCT
ajtas-39	70	25	data	datum	NOUN
ajtas-39	70	26	analysis	analysis	NOUN
ajtas-39	70	27	:	:	PUNCT
ajtas-39	70	28	traditional	traditional	ADJ
ajtas-39	70	29	analytical	analytical	ADJ
ajtas-39	70	30	crm	crm	PROPN
ajtas-39	70	31	is	be	AUX
ajtas-39	70	32	based	base	VERB
ajtas-39	70	33	on	on	ADP
ajtas-39	70	34	advanced	advanced	ADJ
ajtas-39	70	35	data	datum	NOUN
ajtas-39	70	36	warehousing	warehousing	NOUN
ajtas-39	70	37	and	and	CCONJ
ajtas-39	70	38	mining	mining	NOUN
ajtas-39	70	39	technology	technology	NOUN
ajtas-39	70	40	to	to	PART
ajtas-39	70	41	offer	offer	VERB
ajtas-39	70	42	a	a	DET
ajtas-39	70	43	360	360	NUM
ajtas-39	70	44	"	"	PUNCT
ajtas-39	70	45	view	view	NOUN
ajtas-39	70	46	of	of	ADP
ajtas-39	70	47	customers	customer	NOUN
ajtas-39	70	48	(	(	PUNCT
ajtas-39	70	49	based	base	VERB
ajtas-39	70	50	on	on	ADP
ajtas-39	70	51	transaction	transaction	NOUN
ajtas-39	70	52	data	datum	NOUN
ajtas-39	70	53	)	)	PUNCT
ajtas-39	70	54	that	that	PRON
ajtas-39	70	55	allows	allow	VERB
ajtas-39	70	56	profiling	profiling	NOUN
ajtas-39	70	57	,	,	PUNCT
ajtas-39	70	58	personalization	personalization	NOUN
ajtas-39	70	59	,	,	PUNCT
ajtas-39	70	60	customization	customization	NOUN
ajtas-39	70	61	and	and	CCONJ
ajtas-39	70	62	making	make	VERB
ajtas-39	70	63	recommendations	recommendation	NOUN
ajtas-39	70	64	for	for	ADP
ajtas-39	70	65	crossor	crossor	NOUN
ajtas-39	70	66	up	up	ADP
ajtas-39	70	67	-	-	PUNCT
ajtas-39	70	68	selling	selling	NOUN
ajtas-39	70	69	.	.	PUNCT
ajtas-39	71	1	these	these	PRON
ajtas-39	71	2	are	be	AUX
ajtas-39	71	3	subject	subject	ADJ
ajtas-39	71	4	-	-	PUNCT
ajtas-39	71	5	oriented	orient	VERB
ajtas-39	71	6	techniques	technique	NOUN
ajtas-39	71	7	of	of	ADP
ajtas-39	71	8	data	datum	NOUN
ajtas-39	71	9	warehousing	warehousing	NOUN
ajtas-39	71	10	technology	technology	NOUN
ajtas-39	71	11	,	,	PUNCT
ajtas-39	71	12	in	in	ADP
ajtas-39	71	13	which	which	PRON
ajtas-39	71	14	each	each	DET
ajtas-39	71	15	item	item	NOUN
ajtas-39	71	16	of	of	ADP
ajtas-39	71	17	customers	customer	NOUN
ajtas-39	71	18	’	'	PUNCT
ajtas-39	71	19	transaction	transaction	NOUN
ajtas-39	71	20	data	datum	NOUN
ajtas-39	71	21	can	can	AUX
ajtas-39	71	22	be	be	AUX
ajtas-39	71	23	a	a	DET
ajtas-39	71	24	‘	'	PUNCT
ajtas-39	71	25	‘	'	PUNCT
ajtas-39	71	26	subject	subject	NOUN
ajtas-39	71	27	.	.	PUNCT
ajtas-39	71	28	’’	’'	PUNCT
ajtas-39	72	1	many	many	ADJ
ajtas-39	72	2	systems	system	NOUN
ajtas-39	72	3	for	for	ADP
ajtas-39	72	4	personalization	personalization	NOUN
ajtas-39	72	5	are	be	AUX
ajtas-39	72	6	in	in	ADP
ajtas-39	72	7	use	use	NOUN
ajtas-39	72	8	for	for	ADP
ajtas-39	72	9	ecrm	ecrm	PROPN
ajtas-39	72	10	in	in	ADP
ajtas-39	72	11	general	general	ADJ
ajtas-39	72	12	and	and	CCONJ
ajtas-39	72	13	scrm	scrm	PROPN
ajtas-39	72	14	as	as	ADV
ajtas-39	72	15	well	well	ADV
ajtas-39	72	16	but	but	CCONJ
ajtas-39	72	17	many	many	ADJ
ajtas-39	72	18	more	more	ADJ
ajtas-39	72	19	,	,	PUNCT
ajtas-39	72	20	new	new	ADJ
ajtas-39	72	21	analytical	analytical	ADJ
ajtas-39	72	22	tools	tool	NOUN
ajtas-39	72	23	mining	mine	VERB
ajtas-39	72	24	social	social	ADJ
ajtas-39	72	25	data	datum	NOUN
ajtas-39	72	26	have	have	AUX
ajtas-39	72	27	been	be	AUX
ajtas-39	72	28	developed	develop	VERB
ajtas-39	72	29	,	,	PUNCT
ajtas-39	72	30	combining	combine	VERB
ajtas-39	72	31	web	web	NOUN
ajtas-39	72	32	crawlers	crawler	NOUN
ajtas-39	72	33	technology	technology	NOUN
ajtas-39	72	34	and	and	CCONJ
ajtas-39	72	35	,	,	PUNCT
ajtas-39	72	36	for	for	ADP
ajtas-39	72	37	instance	instance	NOUN
ajtas-39	72	38	,	,	PUNCT
ajtas-39	72	39	deep	deep	ADJ
ajtas-39	72	40	packet	packet	NOUN
ajtas-39	72	41	inspection	inspection	NOUN
ajtas-39	72	42	(	(	PUNCT
ajtas-39	72	43	dpi	dpi	NOUN
ajtas-39	72	44	)	)	PUNCT
ajtas-39	72	45	of	of	ADP
ajtas-39	72	46	social	social	ADJ
ajtas-39	72	47	customers	customer	NOUN
ajtas-39	72	48	’	'	PUNCT
ajtas-39	72	49	click	click	VERB
ajtas-39	72	50	stream	stream	NOUN
ajtas-39	72	51	behavior	behavior	NOUN
ajtas-39	72	52	across	across	ADP
ajtas-39	72	53	all	all	DET
ajtas-39	72	54	touch	touch	NOUN
ajtas-39	72	55	points	point	NOUN
ajtas-39	72	56	at	at	ADP
ajtas-39	72	57	isp	isp	ADJ
ajtas-39	72	58	levels	level	NOUN
ajtas-39	72	59	.	.	PUNCT
ajtas-39	73	1	the	the	DET
ajtas-39	73	2	data	datum	NOUN
ajtas-39	73	3	of	of	ADP
ajtas-39	73	4	interest	interest	NOUN
ajtas-39	73	5	are	be	AUX
ajtas-39	73	6	not	not	PART
ajtas-39	73	7	transaction	transaction	NOUN
ajtas-39	73	8	-	-	PUNCT
ajtas-39	73	9	based	base	VERB
ajtas-39	73	10	only	only	ADV
ajtas-39	73	11	,	,	PUNCT
ajtas-39	73	12	they	they	PRON
ajtas-39	73	13	focus	focus	VERB
ajtas-39	73	14	on	on	ADP
ajtas-39	73	15	customer	customer	NOUN
ajtas-39	73	16	network	network	NOUN
ajtas-39	73	17	effects	effect	NOUN
ajtas-39	73	18	,	,	PUNCT
ajtas-39	73	19	interactions	interaction	NOUN
ajtas-39	73	20	,	,	PUNCT
ajtas-39	73	21	conversations	conversation	NOUN
ajtas-39	73	22	,	,	PUNCT
ajtas-39	73	23	sentiment	sentiment	NOUN
ajtas-39	73	24	,	,	PUNCT
ajtas-39	73	25	advocate	advocate	NOUN
ajtas-39	73	26	behaviors	behavior	NOUN
ajtas-39	73	27	,	,	PUNCT
ajtas-39	73	28	customer	customer	NOUN
ajtas-39	73	29	contributed	contribute	VERB
ajtas-39	73	30	content	content	NOUN
ajtas-39	73	31	,	,	PUNCT
ajtas-39	73	32	etc	etc	X
ajtas-39	73	33	.	.	X
ajtas-39	74	1	metrics	metric	NOUN
ajtas-39	74	2	:	:	PUNCT
ajtas-39	74	3	new	new	ADJ
ajtas-39	74	4	metrics	metric	NOUN
ajtas-39	74	5	are	be	AUX
ajtas-39	74	6	being	be	AUX
ajtas-39	74	7	called	call	VERB
ajtas-39	74	8	for	for	ADP
ajtas-39	74	9	and	and	CCONJ
ajtas-39	74	10	are	be	AUX
ajtas-39	74	11	rapidly	rapidly	ADV
ajtas-39	74	12	emerging	emerge	VERB
ajtas-39	74	13	.	.	PUNCT
ajtas-39	75	1	in	in	ADP
ajtas-39	75	2	traditional	traditional	ADJ
ajtas-39	75	3	ecrm	ecrm	PROPN
ajtas-39	75	4	,	,	PUNCT
ajtas-39	75	5	quantitative	quantitative	ADJ
ajtas-39	75	6	measures	measure	NOUN
ajtas-39	75	7	such	such	ADJ
ajtas-39	75	8	as	as	ADP
ajtas-39	75	9	decency	decency	NOUN
ajtas-39	75	10	,	,	PUNCT
ajtas-39	75	11	frequency	frequency	NOUN
ajtas-39	75	12	,	,	PUNCT
ajtas-39	75	13	monetary	monetary	ADJ
ajtas-39	75	14	(	(	PUNCT
ajtas-39	75	15	rfm	rfm	PROPN
ajtas-39	75	16	)	)	PUNCT
ajtas-39	75	17	or	or	CCONJ
ajtas-39	75	18	customer	customer	NOUN
ajtas-39	75	19	lifetime	lifetime	NOUN
ajtas-39	75	20	value	value	NOUN
ajtas-39	75	21	(	(	PUNCT
ajtas-39	75	22	clv	clv	PROPN
ajtas-39	75	23	)	)	PUNCT
ajtas-39	75	24	analysis	analysis	NOUN
ajtas-39	75	25	based	base	VERB
ajtas-39	75	26	on	on	ADP
ajtas-39	75	27	transactional	transactional	ADJ
ajtas-39	75	28	data	datum	NOUN
ajtas-39	75	29	are	be	AUX
ajtas-39	75	30	common	common	ADJ
ajtas-39	75	31	but	but	CCONJ
ajtas-39	75	32	these	these	PRON
ajtas-39	75	33	are	be	AUX
ajtas-39	75	34	not	not	PART
ajtas-39	75	35	suitable	suitable	ADJ
ajtas-39	75	36	for	for	ADP
ajtas-39	75	37	scrm	scrm	PROPN
ajtas-39	75	38	.	.	PUNCT
ajtas-39	76	1	scrm	scrm	PROPN
ajtas-39	76	2	is	be	AUX
ajtas-39	76	3	more	more	ADV
ajtas-39	76	4	interested	interested	ADJ
ajtas-39	76	5	in	in	ADP
ajtas-39	76	6	,	,	PUNCT
ajtas-39	76	7	for	for	ADP
ajtas-39	76	8	instance	instance	NOUN
ajtas-39	76	9	,	,	PUNCT
ajtas-39	76	10	how	how	SCONJ
ajtas-39	76	11	influential	influential	ADJ
ajtas-39	76	12	a	a	DET
ajtas-39	76	13	customer	customer	NOUN
ajtas-39	76	14	is	be	AUX
ajtas-39	76	15	among	among	ADP
ajtas-39	76	16	his	his	PRON
ajtas-39	76	17	or	or	CCONJ
ajtas-39	76	18	her	her	PRON
ajtas-39	76	19	community	community	NOUN
ajtas-39	76	20	—	—	PUNCT
ajtas-39	76	21	customer	customer	NOUN
ajtas-39	76	22	referral	referral	NOUN
ajtas-39	76	23	value	value	NOUN
ajtas-39	76	24	(	(	PUNCT
ajtas-39	76	25	crv	crv	PROPN
ajtas-39	76	26	)	)	PUNCT
ajtas-39	76	27	.	.	PUNCT
ajtas-39	77	1	also	also	ADV
ajtas-39	77	2	of	of	ADP
ajtas-39	77	3	interest	interest	NOUN
ajtas-39	77	4	are	be	AUX
ajtas-39	77	5	share	share	NOUN
ajtas-39	77	6	of	of	ADP
ajtas-39	77	7	voice	voice	NOUN
ajtas-39	77	8	,	,	PUNCT
ajtas-39	77	9	size	size	NOUN
ajtas-39	77	10	and	and	CCONJ
ajtas-39	77	11	engagement	engagement	NOUN
ajtas-39	77	12	of	of	ADP
ajtas-39	77	13	communities	community	NOUN
ajtas-39	77	14	,	,	PUNCT
ajtas-39	77	15	and	and	CCONJ
ajtas-39	77	16	sentiment	sentiment	NOUN
ajtas-39	77	17	(	(	PUNCT
ajtas-39	77	18	like	like	ADP
ajtas-39	77	19	or	or	CCONJ
ajtas-39	77	20	dislike	dislike	VERB
ajtas-39	77	21	)	)	PUNCT
ajtas-39	77	22	.	.	PUNCT
ajtas-39	78	1	many	many	ADJ
ajtas-39	78	2	commercial	commercial	ADJ
ajtas-39	78	3	scrm	scrm	PROPN
ajtas-39	78	4	technology	technology	NOUN
ajtas-39	78	5	companies	company	NOUN
ajtas-39	78	6	,	,	PUNCT
ajtas-39	78	7	such	such	ADJ
ajtas-39	78	8	as	as	ADP
ajtas-39	78	9	ibm	ibm	PROPN
ajtas-39	78	10	,	,	PUNCT
ajtas-39	78	11	now	now	ADV
ajtas-39	78	12	offer	offer	VERB
ajtas-39	78	13	a	a	DET
ajtas-39	78	14	range	range	NOUN
ajtas-39	78	15	of	of	ADP
ajtas-39	78	16	new	new	ADJ
ajtas-39	78	17	metrics	metric	NOUN
ajtas-39	78	18	(	(	PUNCT
ajtas-39	78	19	forrester	forrester	PROPN
ajtas-39	78	20	2010	2010	NUM
ajtas-39	78	21	)	)	PUNCT
ajtas-39	78	22	.	.	PUNCT
ajtas-39	79	1	viral	viral	ADJ
ajtas-39	79	2	marketing	marketing	NOUN
ajtas-39	79	3	,	,	PUNCT
ajtas-39	79	4	crowd	crowd	NOUN
ajtas-39	79	5	sourcing	sourcing	NOUN
ajtas-39	79	6	,	,	PUNCT
ajtas-39	79	7	customer	customer	NOUN
ajtas-39	79	8	loyalty	loyalty	NOUN
ajtas-39	79	9	:	:	PUNCT
ajtas-39	79	10	viral	viral	ADJ
ajtas-39	79	11	marketing	marketing	NOUN
ajtas-39	79	12	campaigns	campaign	NOUN
ajtas-39	79	13	are	be	AUX
ajtas-39	79	14	easier	easy	ADJ
ajtas-39	79	15	to	to	PART
ajtas-39	79	16	achieve	achieve	VERB
ajtas-39	79	17	with	with	ADP
ajtas-39	79	18	scrm	scrm	PROPN
ajtas-39	79	19	technology	technology	NOUN
ajtas-39	79	20	.	.	PUNCT
ajtas-39	80	1	instead	instead	ADV
ajtas-39	80	2	of	of	CCONJ
ajtas-39	80	3	,	,	PUNCT
ajtas-39	80	4	or	or	CCONJ
ajtas-39	80	5	in	in	ADP
ajtas-39	80	6	addition	addition	NOUN
ajtas-39	80	7	to	to	ADP
ajtas-39	80	8	,	,	PUNCT
ajtas-39	80	9	repeat	repeat	VERB
ajtas-39	80	10	patronage	patronage	NOUN
ajtas-39	80	11	,	,	PUNCT
ajtas-39	80	12	social	social	ADJ
ajtas-39	80	13	customers	customer	NOUN
ajtas-39	80	14	provide	provide	VERB
ajtas-39	80	15	electronic	electronic	ADJ
ajtas-39	80	16	word	word	NOUN
ajtas-39	80	17	of	of	ADP
ajtas-39	80	18	mouth	mouth	NOUN
ajtas-39	80	19	(	(	PUNCT
ajtas-39	80	20	ewom	ewom	NOUN
ajtas-39	80	21	)	)	PUNCT
ajtas-39	80	22	;	;	PUNCT
ajtas-39	80	23	their	their	PRON
ajtas-39	80	24	advocating	advocate	VERB
ajtas-39	80	25	for	for	ADP
ajtas-39	80	26	a	a	DET
ajtas-39	80	27	brand	brand	NOUN
ajtas-39	80	28	is	be	AUX
ajtas-39	80	29	viewed	view	VERB
ajtas-39	80	30	as	as	ADP
ajtas-39	80	31	a	a	DET
ajtas-39	80	32	sign	sign	NOUN
ajtas-39	80	33	of	of	ADP
ajtas-39	80	34	customer	customer	NOUN
ajtas-39	80	35	loyalty	loyalty	NOUN
ajtas-39	80	36	.	.	PUNCT
ajtas-39	81	1	crowd	crowd	NOUN
ajtas-39	81	2	sourcing	source	VERB
ajtas-39	81	3	strategies	strategy	NOUN
ajtas-39	81	4	such	such	ADJ
ajtas-39	81	5	,	,	PUNCT
ajtas-39	81	6	as	as	ADP
ajtas-39	81	7	collective	collective	ADJ
ajtas-39	81	8	product	product	NOUN
ajtas-39	81	9	reviews	review	NOUN
ajtas-39	81	10	and	and	CCONJ
ajtas-39	81	11	the	the	DET
ajtas-39	81	12	creation	creation	NOUN
ajtas-39	81	13	of	of	ADP
ajtas-39	81	14	new	new	ADJ
ajtas-39	81	15	products	product	NOUN
ajtas-39	81	16	,	,	PUNCT
ajtas-39	81	17	can	can	AUX
ajtas-39	81	18	be	be	AUX
ajtas-39	81	19	affected	affect	VERB
ajtas-39	81	20	by	by	ADP
ajtas-39	81	21	scrm	scrm	PROPN
ajtas-39	81	22	technologies	technology	NOUN
ajtas-39	81	23	to	to	PART
ajtas-39	81	24	achieve	achieve	VERB
ajtas-39	81	25	lower	low	ADJ
ajtas-39	81	26	operation	operation	NOUN
ajtas-39	81	27	costs	cost	NOUN
ajtas-39	81	28	and	and	CCONJ
ajtas-39	81	29	greater	great	ADJ
ajtas-39	81	30	innovation	innovation	NOUN
ajtas-39	81	31	for	for	ADP
ajtas-39	81	32	companies	company	NOUN
ajtas-39	81	33	.	.	PUNCT
ajtas-39	82	1	need	need	VERB
ajtas-39	82	2	for	for	ADP
ajtas-39	82	3	a	a	DET
ajtas-39	82	4	new	new	ADJ
ajtas-39	82	5	design	design	NOUN
ajtas-39	82	6	thinking	thinking	NOUN
ajtas-39	82	7	:	:	PUNCT
ajtas-39	82	8	although	although	SCONJ
ajtas-39	82	9	scrm	scrm	PROPN
ajtas-39	82	10	aims	aim	VERB
ajtas-39	82	11	to	to	PART
ajtas-39	82	12	foster	foster	VERB
ajtas-39	82	13	outcomes	outcome	NOUN
ajtas-39	82	14	from	from	ADP
ajtas-39	82	15	good	good	ADJ
ajtas-39	82	16	relationship	relationship	NOUN
ajtas-39	82	17	marketing	marketing	NOUN
ajtas-39	82	18	practices	practice	NOUN
ajtas-39	82	19	and	and	CCONJ
ajtas-39	82	20	the	the	DET
ajtas-39	82	21	social	social	ADJ
ajtas-39	82	22	technology	technology	NOUN
ajtas-39	82	23	provides	provide	VERB
ajtas-39	82	24	ample	ample	ADJ
ajtas-39	82	25	opportunities	opportunity	NOUN
ajtas-39	82	26	for	for	SCONJ
ajtas-39	82	27	open	open	ADJ
ajtas-39	82	28	dialogue	dialogue	NOUN
ajtas-39	82	29	to	to	PART
ajtas-39	82	30	engage	engage	VERB
ajtas-39	82	31	and	and	CCONJ
ajtas-39	82	32	co	co	VERB
ajtas-39	82	33	-	-	VERB
ajtas-39	82	34	create	create	VERB
ajtas-39	82	35	with	with	ADP
ajtas-39	82	36	customers	customer	NOUN
ajtas-39	82	37	,	,	PUNCT
ajtas-39	82	38	many	many	ADJ
ajtas-39	82	39	scrm	scrm	PROPN
ajtas-39	82	40	initiatives	initiative	NOUN
ajtas-39	82	41	have	have	AUX
ajtas-39	82	42	nonetheless	nonetheless	ADV
ajtas-39	82	43	fallen	fall	VERB
ajtas-39	82	44	short	short	ADJ
ajtas-39	82	45	.	.	PUNCT
ajtas-39	83	1	this	this	PRON
ajtas-39	83	2	is	be	AUX
ajtas-39	83	3	because	because	SCONJ
ajtas-39	83	4	some	some	DET
ajtas-39	83	5	companies	company	NOUN
ajtas-39	83	6	are	be	AUX
ajtas-39	83	7	unable	unable	ADJ
ajtas-39	83	8	to	to	PART
ajtas-39	83	9	adjust	adjust	VERB
ajtas-39	83	10	their	their	PRON
ajtas-39	83	11	design	design	NOUN
ajtas-39	83	12	thinking	thinking	NOUN
ajtas-39	83	13	for	for	ADP
ajtas-39	83	14	the	the	DET
ajtas-39	83	15	new	new	ADJ
ajtas-39	83	16	social	social	ADJ
ajtas-39	83	17	,	,	PUNCT
ajtas-39	83	18	web	web	NOUN
ajtas-39	83	19	2.0	2.0	NUM
ajtas-39	83	20	context	context	NOUN
ajtas-39	83	21	.	.	PUNCT
ajtas-39	84	1	there	there	PRON
ajtas-39	84	2	are	be	VERB
ajtas-39	84	3	two	two	NUM
ajtas-39	84	4	major	major	ADJ
ajtas-39	84	5	reasons	reason	NOUN
ajtas-39	84	6	for	for	ADP
ajtas-39	84	7	this	this	PRON
ajtas-39	84	8	.	.	PUNCT
ajtas-39	85	1	first	first	ADV
ajtas-39	85	2	,	,	PUNCT
ajtas-39	85	3	some	some	DET
ajtas-39	85	4	companies	company	NOUN
ajtas-39	85	5	see	see	VERB
ajtas-39	85	6	the	the	DET
ajtas-39	85	7	new	new	ADJ
ajtas-39	85	8	social	social	ADJ
ajtas-39	85	9	platform	platform	NOUN
ajtas-39	85	10	as	as	ADP
ajtas-39	85	11	just	just	ADV
ajtas-39	85	12	‘	'	PUNCT
ajtas-39	85	13	‘	'	PUNCT
ajtas-39	85	14	another	another	DET
ajtas-39	85	15	’’	’'	PUNCT
ajtas-39	85	16	communication	communication	NOUN
ajtas-39	85	17	channel	channel	NOUN
ajtas-39	85	18	.	.	PUNCT
ajtas-39	86	1	we	we	PRON
ajtas-39	86	2	have	have	AUX
ajtas-39	86	3	seen	see	VERB
ajtas-39	86	4	that	that	SCONJ
ajtas-39	86	5	the	the	DET
ajtas-39	86	6	one	one	NUM
ajtas-39	86	7	-	-	PUNCT
ajtas-39	86	8	to	to	ADP
ajtas-39	86	9	-	-	PUNCT
ajtas-39	86	10	one	one	NUM
ajtas-39	86	11	‘	'	PUNCT
ajtas-39	86	12	‘	'	PUNCT
ajtas-39	86	13	channel	channel	NOUN
ajtas-39	86	14	’’	’'	PUNCT
ajtas-39	86	15	approach	approach	NOUN
ajtas-39	86	16	is	be	AUX
ajtas-39	86	17	at	at	ADP
ajtas-39	86	18	odds	odd	NOUN
ajtas-39	86	19	with	with	ADP
ajtas-39	86	20	how	how	SCONJ
ajtas-39	86	21	social	social	ADJ
ajtas-39	86	22	customers	customer	NOUN
ajtas-39	86	23	communicate	communicate	VERB
ajtas-39	86	24	and	and	CCONJ
ajtas-39	86	25	act	act	VERB
ajtas-39	86	26	in	in	ADP
ajtas-39	86	27	their	their	PRON
ajtas-39	86	28	networks	network	NOUN
ajtas-39	86	29	.	.	PUNCT
ajtas-39	87	1	without	without	ADP
ajtas-39	87	2	changing	change	VERB
ajtas-39	87	3	their	their	PRON
ajtas-39	87	4	design	design	NOUN
ajtas-39	87	5	thinking	thinking	NOUN
ajtas-39	87	6	,	,	PUNCT
ajtas-39	87	7	the	the	DET
ajtas-39	87	8	companies	company	NOUN
ajtas-39	87	9	’	’	PART
ajtas-39	87	10	messages	message	NOUN
ajtas-39	87	11	are	be	AUX
ajtas-39	87	12	pushed	push	VERB
ajtas-39	87	13	to	to	ADP
ajtas-39	87	14	customers	customer	NOUN
ajtas-39	87	15	on	on	ADP
ajtas-39	87	16	social	social	ADJ
ajtas-39	87	17	media	medium	NOUN
ajtas-39	87	18	,	,	PUNCT
ajtas-39	87	19	just	just	ADV
ajtas-39	87	20	like	like	INTJ
ajtas-39	87	21	in	in	ADP
ajtas-39	87	22	traditional	traditional	ADJ
ajtas-39	87	23	ecrm	ecrm	NOUN
ajtas-39	87	24	in	in	ADP
ajtas-39	87	25	the	the	DET
ajtas-39	87	26	web	web	NOUN
ajtas-39	87	27	1.0	1.0	NUM
ajtas-39	87	28	era	era	NOUN
ajtas-39	87	29	.	.	PUNCT
ajtas-39	88	1	the	the	DET
ajtas-39	88	2	pushed	push	VERB
ajtas-39	88	3	messages	message	NOUN
ajtas-39	88	4	run	run	VERB
ajtas-39	88	5	the	the	DET
ajtas-39	88	6	great	great	ADJ
ajtas-39	88	7	risk	risk	NOUN
ajtas-39	88	8	of	of	ADP
ajtas-39	88	9	being	be	AUX
ajtas-39	88	10	perceived	perceive	VERB
ajtas-39	88	11	as	as	ADP
ajtas-39	88	12	lacking	lack	VERB
ajtas-39	88	13	in	in	ADP
ajtas-39	88	14	perceived	perceive	VERB
ajtas-39	88	15	sincerity	sincerity	NOUN
ajtas-39	88	16	(	(	PUNCT
ajtas-39	88	17	o’malley	o’malley	VERB
ajtas-39	88	18	and	and	CCONJ
ajtas-39	88	19	mitussis	mitussis	NOUN
ajtas-39	88	20	2002	2002	NUM
ajtas-39	88	21	;	;	PUNCT
ajtas-39	88	22	mitussis	mitussis	NOUN
ajtas-39	88	23	et	et	PROPN
ajtas-39	88	24	al	al	PROPN
ajtas-39	88	25	.	.	PROPN
ajtas-39	88	26	2006	2006	NUM
ajtas-39	88	27	)	)	PUNCT
ajtas-39	88	28	.	.	PUNCT
ajtas-39	89	1	customers	customer	NOUN
ajtas-39	89	2	’	'	PUNCT
ajtas-39	89	3	reaction	reaction	NOUN
ajtas-39	89	4	on	on	ADP
ajtas-39	89	5	the	the	DET
ajtas-39	89	6	social	social	ADJ
ajtas-39	89	7	world	world	NOUN
ajtas-39	89	8	is	be	AUX
ajtas-39	89	9	unpredictable	unpredictable	ADJ
ajtas-39	89	10	.	.	PUNCT
ajtas-39	90	1	for	for	ADP
ajtas-39	90	2	example	example	NOUN
ajtas-39	90	3	,	,	PUNCT
ajtas-39	90	4	mcdonald	mcdonald	PROPN
ajtas-39	90	5	sent	send	VERB
ajtas-39	90	6	two	two	NUM
ajtas-39	90	7	tweets	tweet	NOUN
ajtas-39	90	8	with	with	ADP
ajtas-39	90	9	the	the	DET
ajtas-39	90	10	hashtag	hashtag	NOUN
ajtas-39	90	11	‘	'	PUNCT
ajtas-39	90	12	‘	'	PUNCT
ajtas-39	90	13	mcdstories	mcdstorie	NOUN
ajtas-39	90	14	’’	’'	PUNCT
ajtas-39	90	15	to	to	ADP
ajtas-39	90	16	customers	customer	NOUN
ajtas-39	90	17	,	,	PUNCT
ajtas-39	90	18	which	which	PRON
ajtas-39	90	19	were	be	AUX
ajtas-39	90	20	hijacked	hijack	VERB
ajtas-39	90	21	by	by	ADP
ajtas-39	90	22	customers	customer	NOUN
ajtas-39	90	23	and	and	CCONJ
ajtas-39	90	24	the	the	DET
ajtas-39	90	25	messages	message	NOUN
ajtas-39	90	26	were	be	AUX
ajtas-39	90	27	changed	change	VERB
ajtas-39	90	28	not	not	PART
ajtas-39	90	29	in	in	ADP
ajtas-39	90	30	the	the	DET
ajtas-39	90	31	way	way	NOUN
ajtas-39	90	32	mcdonald	mcdonald	PROPN
ajtas-39	90	33	has	have	AUX
ajtas-39	90	34	expected	expect	VERB
ajtas-39	90	35	or	or	CCONJ
ajtas-39	90	36	hoped	hope	VERB
ajtas-39	90	37	for	for	ADP
ajtas-39	90	38	(	(	PUNCT
ajtas-39	90	39	huffington	huffington	PROPN
ajtas-39	90	40	post	post	NOUN
ajtas-39	90	41	2012	2012	NUM
ajtas-39	90	42	)	)	PUNCT
ajtas-39	90	43	.	.	PUNCT
ajtas-39	91	1	this	this	DET
ajtas-39	91	2	firm	firm	ADJ
ajtas-39	91	3	-	-	PUNCT
ajtas-39	91	4	centric	centric	ADJ
ajtas-39	91	5	approach	approach	NOUN
ajtas-39	91	6	american	american	PROPN
ajtas-39	91	7	journal	journal	PROPN
ajtas-39	91	8	of	of	ADP
ajtas-39	91	9	technology	technology	NOUN
ajtas-39	91	10	and	and	CCONJ
ajtas-39	91	11	applied	apply	VERB
ajtas-39	91	12	sciences	science	NOUN
ajtas-39	91	13	volume	volume	NOUN
ajtas-39	91	14	1	1	NUM
ajtas-39	91	15	,	,	PUNCT
ajtas-39	91	16	june	june	PROPN
ajtas-39	91	17	,	,	PUNCT
ajtas-39	91	18	2022	2022	NUM
ajtas-39	91	19	p	p	NOUN
ajtas-39	91	20	a	a	DET
ajtas-39	91	21	g	g	NOUN
ajtas-39	91	22	e	e	NOUN
ajtas-39	91	23	|	|	ADV
ajtas-39	91	24	22	22	NUM
ajtas-39	91	25	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	91	26	of	of	ADP
ajtas-39	91	27	pushing	push	VERB
ajtas-39	91	28	messages	message	NOUN
ajtas-39	91	29	,	,	PUNCT
ajtas-39	91	30	grounded	ground	VERB
ajtas-39	91	31	in	in	ADP
ajtas-39	91	32	g	g	PROPN
ajtas-39	91	33	-	-	PUNCT
ajtas-39	91	34	d	d	NOUN
ajtas-39	91	35	logic	logic	NOUN
ajtas-39	91	36	,	,	PUNCT
ajtas-39	91	37	renders	render	VERB
ajtas-39	91	38	their	their	PRON
ajtas-39	91	39	scrm	scrm	NOUN
ajtas-39	91	40	efforts	effort	NOUN
ajtas-39	91	41	ineffective	ineffective	ADJ
ajtas-39	91	42	.	.	PUNCT
ajtas-39	92	1	this	this	PRON
ajtas-39	92	2	is	be	AUX
ajtas-39	92	3	because	because	SCONJ
ajtas-39	92	4	customers	customer	NOUN
ajtas-39	92	5	are	be	AUX
ajtas-39	92	6	not	not	PART
ajtas-39	92	7	seen	see	VERB
ajtas-39	92	8	as	as	ADP
ajtas-39	92	9	value	value	NOUN
ajtas-39	92	10	-	-	PUNCT
ajtas-39	92	11	creation	creation	NOUN
ajtas-39	92	12	partners	partner	NOUN
ajtas-39	92	13	;	;	PUNCT
ajtas-39	92	14	they	they	PRON
ajtas-39	92	15	are	be	AUX
ajtas-39	92	16	seen	see	VERB
ajtas-39	92	17	as	as	ADP
ajtas-39	92	18	outside	outside	ADP
ajtas-39	92	19	the	the	DET
ajtas-39	92	20	company	company	NOUN
ajtas-39	92	21	and	and	CCONJ
ajtas-39	92	22	processed	process	VERB
ajtas-39	92	23	as	as	ADP
ajtas-39	92	24	transactions	transaction	NOUN
ajtas-39	92	25	,	,	PUNCT
ajtas-39	92	26	rather	rather	ADV
ajtas-39	92	27	than	than	ADP
ajtas-39	92	28	cultivated	cultivate	VERB
ajtas-39	92	29	for	for	ADP
ajtas-39	92	30	value	value	NOUN
ajtas-39	92	31	-	-	PUNCT
ajtas-39	92	32	creating	create	VERB
ajtas-39	92	33	relationships	relationship	NOUN
ajtas-39	92	34	.	.	PUNCT
ajtas-39	93	1	moreover	moreover	ADV
ajtas-39	93	2	,	,	PUNCT
ajtas-39	93	3	the	the	DET
ajtas-39	93	4	perceived	perceive	VERB
ajtas-39	93	5	insincerity	insincerity	NOUN
ajtas-39	93	6	can	can	AUX
ajtas-39	93	7	spread	spread	VERB
ajtas-39	93	8	virally	virally	ADV
ajtas-39	93	9	and	and	CCONJ
ajtas-39	93	10	damage	damage	VERB
ajtas-39	93	11	their	their	PRON
ajtas-39	93	12	brand	brand	NOUN
ajtas-39	93	13	image	image	NOUN
ajtas-39	93	14	more	more	ADV
ajtas-39	93	15	quickly	quickly	ADV
ajtas-39	93	16	and	and	CCONJ
ajtas-39	93	17	widely	widely	ADV
ajtas-39	93	18	than	than	ADP
ajtas-39	93	19	ever	ever	ADV
ajtas-39	93	20	before	before	ADV
ajtas-39	93	21	.	.	PUNCT
ajtas-39	94	1	second	second	ADV
ajtas-39	94	2	,	,	PUNCT
ajtas-39	94	3	many	many	ADJ
ajtas-39	94	4	managers	manager	NOUN
ajtas-39	94	5	view	view	VERB
ajtas-39	94	6	secrm	secrm	NOUN
ajtas-39	94	7	,	,	PUNCT
ajtas-39	94	8	like	like	ADP
ajtas-39	94	9	traditional	traditional	ADJ
ajtas-39	94	10	ecrm	ecrm	PROPN
ajtas-39	94	11	,	,	PUNCT
ajtas-39	94	12	as	as	ADP
ajtas-39	94	13	a	a	DET
ajtas-39	94	14	technological	technological	ADJ
ajtas-39	94	15	magic	magic	NOUN
ajtas-39	94	16	bullet	bullet	NOUN
ajtas-39	94	17	that	that	PRON
ajtas-39	94	18	will	will	AUX
ajtas-39	94	19	dramatically	dramatically	ADV
ajtas-39	94	20	improve	improve	VERB
ajtas-39	94	21	their	their	PRON
ajtas-39	94	22	bottom	bottom	ADJ
ajtas-39	94	23	line	line	NOUN
ajtas-39	94	24	.	.	PUNCT
ajtas-39	95	1	ecrm	ecrm	PROPN
ajtas-39	95	2	has	have	AUX
ajtas-39	95	3	not	not	PART
ajtas-39	95	4	been	be	AUX
ajtas-39	95	5	the	the	DET
ajtas-39	95	6	panacea	panacea	NOUN
ajtas-39	95	7	that	that	PRON
ajtas-39	95	8	many	many	ADJ
ajtas-39	95	9	had	have	AUX
ajtas-39	95	10	hoped	hope	VERB
ajtas-39	95	11	(	(	PUNCT
ajtas-39	95	12	kale	kale	NOUN
ajtas-39	95	13	2004	2004	NUM
ajtas-39	95	14	;	;	PUNCT
ajtas-39	95	15	newell	newell	PROPN
ajtas-39	95	16	2003	2003	NUM
ajtas-39	95	17	)	)	PUNCT
ajtas-39	95	18	.	.	PUNCT
ajtas-39	96	1	it	it	PRON
ajtas-39	96	2	is	be	AUX
ajtas-39	96	3	clear	clear	ADJ
ajtas-39	96	4	that	that	SCONJ
ajtas-39	96	5	it	it	PRON
ajtas-39	96	6	does	do	AUX
ajtas-39	96	7	not	not	PART
ajtas-39	96	8	create	create	VERB
ajtas-39	96	9	relationships	relationship	NOUN
ajtas-39	96	10	or	or	CCONJ
ajtas-39	96	11	customer	customer	NOUN
ajtas-39	96	12	advocacy	advocacy	NOUN
ajtas-39	96	13	.	.	PUNCT
ajtas-39	97	1	it	it	PRON
ajtas-39	97	2	is	be	AUX
ajtas-39	97	3	,	,	PUNCT
ajtas-39	97	4	arguably	arguably	ADV
ajtas-39	97	5	,	,	PUNCT
ajtas-39	97	6	a	a	DET
ajtas-39	97	7	necessary	necessary	ADJ
ajtas-39	97	8	condition	condition	NOUN
ajtas-39	97	9	,	,	PUNCT
ajtas-39	97	10	but	but	CCONJ
ajtas-39	97	11	not	not	PART
ajtas-39	97	12	sufficient	sufficient	ADJ
ajtas-39	97	13	for	for	ADP
ajtas-39	97	14	ecrm	ecrm	PROPN
ajtas-39	97	15	or	or	CCONJ
ajtas-39	97	16	scrm	scrm	PROPN
ajtas-39	97	17	success	success	NOUN
ajtas-39	97	18	.	.	PUNCT
ajtas-39	98	1	despite	despite	SCONJ
ajtas-39	98	2	the	the	DET
ajtas-39	98	3	lessons	lesson	NOUN
ajtas-39	98	4	from	from	ADP
ajtas-39	98	5	traditional	traditional	ADJ
ajtas-39	98	6	ecrm	ecrm	PROPN
ajtas-39	98	7	failures	failure	NOUN
ajtas-39	98	8	in	in	ADP
ajtas-39	98	9	past	past	ADJ
ajtas-39	98	10	years	year	NOUN
ajtas-39	98	11	,	,	PUNCT
ajtas-39	98	12	companies	company	NOUN
ajtas-39	98	13	view	view	VERB
ajtas-39	98	14	scrm	scrm	NOUN
ajtas-39	98	15	as	as	ADP
ajtas-39	98	16	yet	yet	ADV
ajtas-39	98	17	another	another	DET
ajtas-39	98	18	new	new	ADJ
ajtas-39	98	19	technology	technology	NOUN
ajtas-39	98	20	to	to	PART
ajtas-39	98	21	be	be	AUX
ajtas-39	98	22	implemented	implement	VERB
ajtas-39	98	23	without	without	ADP
ajtas-39	98	24	fundamentally	fundamentally	ADV
ajtas-39	98	25	rethinking	rethink	VERB
ajtas-39	98	26	the	the	DET
ajtas-39	98	27	ways	way	NOUN
ajtas-39	98	28	they	they	PRON
ajtas-39	98	29	do	do	VERB
ajtas-39	98	30	business	business	NOUN
ajtas-39	98	31	in	in	ADP
ajtas-39	98	32	the	the	DET
ajtas-39	98	33	new	new	ADJ
ajtas-39	98	34	social	social	PROPN
ajtas-39	98	35	commerce	commerce	PROPN
ajtas-39	98	36	,	,	PUNCT
ajtas-39	98	37	multi	multi	ADJ
ajtas-39	98	38	-	-	ADJ
ajtas-39	98	39	dimensional	dimensional	ADJ
ajtas-39	98	40	network	network	NOUN
ajtas-39	98	41	context	context	NOUN
ajtas-39	98	42	.	.	PUNCT
ajtas-39	99	1	2	2	X
ajtas-39	99	2	.	.	NOUN
ajtas-39	99	3	results	result	NOUN
ajtas-39	99	4	and	and	CCONJ
ajtas-39	99	5	discussion	discussion	NOUN
ajtas-39	99	6	segmentation	segmentation	NOUN
ajtas-39	99	7	,	,	PUNCT
ajtas-39	99	8	broadcast	broadcast	VERB
ajtas-39	99	9	message	message	NOUN
ajtas-39	99	10	flow	flow	NOUN
ajtas-39	99	11	,	,	PUNCT
ajtas-39	99	12	control	control	NOUN
ajtas-39	99	13	:	:	PUNCT
ajtas-39	99	14	traditional	traditional	ADJ
ajtas-39	99	15	ecrm	ecrm	PROPN
ajtas-39	99	16	segmented	segment	VERB
ajtas-39	99	17	customers	customer	NOUN
ajtas-39	99	18	’	’	PART
ajtas-39	99	19	transaction	transaction	NOUN
ajtas-39	99	20	data	datum	NOUN
ajtas-39	99	21	for	for	ADP
ajtas-39	99	22	campaigning	campaigning	NOUN
ajtas-39	99	23	/	/	SYM
ajtas-39	99	24	customization	customization	NOUN
ajtas-39	99	25	and	and	CCONJ
ajtas-39	99	26	broadcasted	broadcast	VERB
ajtas-39	99	27	messages	message	NOUN
ajtas-39	99	28	from	from	ADP
ajtas-39	99	29	firms	firm	NOUN
ajtas-39	99	30	to	to	ADP
ajtas-39	99	31	customers	customer	NOUN
ajtas-39	99	32	including	include	VERB
ajtas-39	99	33	phone	phone	NOUN
ajtas-39	99	34	calls	call	NOUN
ajtas-39	99	35	,	,	PUNCT
ajtas-39	99	36	email	email	NOUN
ajtas-39	99	37	,	,	PUNCT
ajtas-39	99	38	tv	tv	NOUN
ajtas-39	99	39	ads	ad	NOUN
ajtas-39	99	40	;	;	PUNCT
ajtas-39	99	41	these	these	PRON
ajtas-39	99	42	are	be	AUX
ajtas-39	99	43	pushed	push	VERB
ajtas-39	99	44	-	-	PUNCT
ajtas-39	99	45	based	base	VERB
ajtas-39	99	46	communications	communication	NOUN
ajtas-39	99	47	.	.	PUNCT
ajtas-39	100	1	a	a	DET
ajtas-39	100	2	scrm	scrm	NOUN
ajtas-39	100	3	system	system	NOUN
ajtas-39	100	4	does	do	AUX
ajtas-39	100	5	not	not	PART
ajtas-39	100	6	usually	usually	ADV
ajtas-39	100	7	segment	segment	VERB
ajtas-39	100	8	customer	customer	NOUN
ajtas-39	100	9	data	datum	NOUN
ajtas-39	100	10	,	,	PUNCT
ajtas-39	100	11	as	as	SCONJ
ajtas-39	100	12	it	it	PRON
ajtas-39	100	13	is	be	AUX
ajtas-39	100	14	less	less	ADV
ajtas-39	100	15	meaningful	meaningful	ADJ
ajtas-39	100	16	or	or	CCONJ
ajtas-39	100	17	effective	effective	ADJ
ajtas-39	100	18	.	.	PUNCT
ajtas-39	101	1	in	in	ADP
ajtas-39	101	2	the	the	DET
ajtas-39	101	3	scrm	scrm	PROPN
ajtas-39	101	4	context	context	NOUN
ajtas-39	101	5	,	,	PUNCT
ajtas-39	101	6	message	message	NOUN
ajtas-39	101	7	flow	flow	NOUN
ajtas-39	101	8	is	be	AUX
ajtas-39	101	9	often	often	ADV
ajtas-39	101	10	pull	pull	NOUN
ajtas-39	101	11	-	-	PUNCT
ajtas-39	101	12	based	base	VERB
ajtas-39	101	13	,	,	PUNCT
ajtas-39	101	14	such	such	ADJ
ajtas-39	101	15	as	as	ADP
ajtas-39	101	16	through	through	ADP
ajtas-39	101	17	a	a	DET
ajtas-39	101	18	really	really	ADV
ajtas-39	101	19	simple	simple	ADJ
ajtas-39	101	20	syndication	syndication	NOUN
ajtas-39	101	21	(	(	PUNCT
ajtas-39	101	22	rss	rss	NOUN
ajtas-39	101	23	)	)	PUNCT
ajtas-39	101	24	feed	feed	NOUN
ajtas-39	101	25	or	or	CCONJ
ajtas-39	101	26	by	by	ADP
ajtas-39	101	27	having	have	VERB
ajtas-39	101	28	customers	customer	NOUN
ajtas-39	101	29	follow	follow	VERB
ajtas-39	101	30	companies	company	NOUN
ajtas-39	101	31	on	on	ADP
ajtas-39	101	32	twitter	twitter	NOUN
ajtas-39	101	33	or	or	CCONJ
ajtas-39	101	34	‘	'	PUNCT
ajtas-39	101	35	‘	'	PUNCT
ajtas-39	101	36	like	like	ADP
ajtas-39	101	37	’’	’'	PUNCT
ajtas-39	101	38	companies	company	NOUN
ajtas-39	101	39	on	on	ADP
ajtas-39	101	40	their	their	PRON
ajtas-39	101	41	facebook	facebook	NOUN
ajtas-39	101	42	pages	page	NOUN
ajtas-39	101	43	.	.	PUNCT
ajtas-39	102	1	the	the	DET
ajtas-39	102	2	company	company	NOUN
ajtas-39	102	3	is	be	AUX
ajtas-39	102	4	no	no	ADV
ajtas-39	102	5	longer	long	ADV
ajtas-39	102	6	in	in	ADP
ajtas-39	102	7	control	control	NOUN
ajtas-39	102	8	of	of	ADP
ajtas-39	102	9	the	the	DET
ajtas-39	102	10	process	process	NOUN
ajtas-39	102	11	;	;	PUNCT
ajtas-39	102	12	the	the	DET
ajtas-39	102	13	social	social	ADJ
ajtas-39	102	14	customers	customer	NOUN
ajtas-39	102	15	are	be	AUX
ajtas-39	102	16	:	:	PUNCT
ajtas-39	102	17	design	design	NOUN
ajtas-39	102	18	/	/	SYM
ajtas-39	102	19	analysis	analysis	NOUN
ajtas-39	102	20	scope	scope	NOUN
ajtas-39	102	21	,	,	PUNCT
ajtas-39	102	22	data	data	NOUN
ajtas-39	102	23	store	store	NOUN
ajtas-39	102	24	,	,	PUNCT
ajtas-39	102	25	data	datum	NOUN
ajtas-39	102	26	analysis	analysis	NOUN
ajtas-39	102	27	:	:	PUNCT
ajtas-39	102	28	traditional	traditional	ADJ
ajtas-39	102	29	analytical	analytical	ADJ
ajtas-39	102	30	crm	crm	PROPN
ajtas-39	102	31	is	be	AUX
ajtas-39	102	32	based	base	VERB
ajtas-39	102	33	on	on	ADP
ajtas-39	102	34	advanced	advanced	ADJ
ajtas-39	102	35	data	datum	NOUN
ajtas-39	102	36	warehousing	warehousing	NOUN
ajtas-39	102	37	and	and	CCONJ
ajtas-39	102	38	mining	mining	NOUN
ajtas-39	102	39	technology	technology	NOUN
ajtas-39	102	40	to	to	PART
ajtas-39	102	41	offer	offer	VERB
ajtas-39	102	42	a	a	DET
ajtas-39	102	43	360	360	NUM
ajtas-39	102	44	"	"	PUNCT
ajtas-39	102	45	view	view	NOUN
ajtas-39	102	46	of	of	ADP
ajtas-39	102	47	customers	customer	NOUN
ajtas-39	102	48	(	(	PUNCT
ajtas-39	102	49	based	base	VERB
ajtas-39	102	50	on	on	ADP
ajtas-39	102	51	transaction	transaction	NOUN
ajtas-39	102	52	data	datum	NOUN
ajtas-39	102	53	)	)	PUNCT
ajtas-39	102	54	that	that	PRON
ajtas-39	102	55	allows	allow	VERB
ajtas-39	102	56	profiling	profiling	NOUN
ajtas-39	102	57	,	,	PUNCT
ajtas-39	102	58	personalization	personalization	NOUN
ajtas-39	102	59	,	,	PUNCT
ajtas-39	102	60	customization	customization	NOUN
ajtas-39	102	61	and	and	CCONJ
ajtas-39	102	62	making	make	VERB
ajtas-39	102	63	recommendations	recommendation	NOUN
ajtas-39	102	64	for	for	ADP
ajtas-39	102	65	crossor	crossor	NOUN
ajtas-39	102	66	up	up	ADP
ajtas-39	102	67	-	-	PUNCT
ajtas-39	102	68	selling	selling	NOUN
ajtas-39	102	69	.	.	PUNCT
ajtas-39	103	1	these	these	PRON
ajtas-39	103	2	are	be	AUX
ajtas-39	103	3	subject	subject	ADJ
ajtas-39	103	4	-	-	PUNCT
ajtas-39	103	5	oriented	orient	VERB
ajtas-39	103	6	techniques	technique	NOUN
ajtas-39	103	7	of	of	ADP
ajtas-39	103	8	data	datum	NOUN
ajtas-39	103	9	warehousing	warehousing	NOUN
ajtas-39	103	10	technology	technology	NOUN
ajtas-39	103	11	,	,	PUNCT
ajtas-39	103	12	in	in	ADP
ajtas-39	103	13	which	which	PRON
ajtas-39	103	14	each	each	DET
ajtas-39	103	15	item	item	NOUN
ajtas-39	103	16	of	of	ADP
ajtas-39	103	17	customers	customer	NOUN
ajtas-39	103	18	’	'	PUNCT
ajtas-39	103	19	transaction	transaction	NOUN
ajtas-39	103	20	data	datum	NOUN
ajtas-39	103	21	can	can	AUX
ajtas-39	103	22	be	be	AUX
ajtas-39	103	23	a	a	DET
ajtas-39	103	24	‘	'	PUNCT
ajtas-39	103	25	‘	'	PUNCT
ajtas-39	103	26	subject	subject	NOUN
ajtas-39	103	27	.	.	PUNCT
ajtas-39	103	28	’’	’'	PUNCT
ajtas-39	104	1	many	many	ADJ
ajtas-39	104	2	systems	system	NOUN
ajtas-39	104	3	for	for	ADP
ajtas-39	104	4	personalization	personalization	NOUN
ajtas-39	104	5	are	be	AUX
ajtas-39	104	6	in	in	ADP
ajtas-39	104	7	use	use	NOUN
ajtas-39	104	8	for	for	ADP
ajtas-39	104	9	ecrm	ecrm	PROPN
ajtas-39	104	10	in	in	ADP
ajtas-39	104	11	general	general	ADJ
ajtas-39	104	12	and	and	CCONJ
ajtas-39	104	13	secrm	secrm	NOUN
ajtas-39	104	14	as	as	ADV
ajtas-39	104	15	well	well	ADV
ajtas-39	104	16	but	but	CCONJ
ajtas-39	104	17	many	many	ADJ
ajtas-39	104	18	more	more	ADJ
ajtas-39	104	19	,	,	PUNCT
ajtas-39	104	20	new	new	ADJ
ajtas-39	104	21	analytical	analytical	ADJ
ajtas-39	104	22	tools	tool	NOUN
ajtas-39	104	23	mining	mine	VERB
ajtas-39	104	24	social	social	ADJ
ajtas-39	104	25	data	datum	NOUN
ajtas-39	104	26	have	have	AUX
ajtas-39	104	27	been	be	AUX
ajtas-39	104	28	developed	develop	VERB
ajtas-39	104	29	,	,	PUNCT
ajtas-39	104	30	combining	combine	VERB
ajtas-39	104	31	web	web	NOUN
ajtas-39	104	32	crawlers	crawler	NOUN
ajtas-39	104	33	technology	technology	NOUN
ajtas-39	104	34	and	and	CCONJ
ajtas-39	104	35	,	,	PUNCT
ajtas-39	104	36	for	for	ADP
ajtas-39	104	37	instance	instance	NOUN
ajtas-39	104	38	,	,	PUNCT
ajtas-39	104	39	deep	deep	ADJ
ajtas-39	104	40	packet	packet	NOUN
ajtas-39	104	41	inspection	inspection	NOUN
ajtas-39	104	42	(	(	PUNCT
ajtas-39	104	43	dpi	dpi	NOUN
ajtas-39	104	44	)	)	PUNCT
ajtas-39	104	45	of	of	ADP
ajtas-39	104	46	social	social	ADJ
ajtas-39	104	47	customers	customer	NOUN
ajtas-39	104	48	’	'	PUNCT
ajtas-39	104	49	click	click	VERB
ajtas-39	104	50	stream	stream	NOUN
ajtas-39	104	51	behavior	behavior	NOUN
ajtas-39	104	52	across	across	ADP
ajtas-39	104	53	all	all	DET
ajtas-39	104	54	touch	touch	NOUN
ajtas-39	104	55	points	point	NOUN
ajtas-39	104	56	at	at	ADP
ajtas-39	104	57	isp	isp	ADJ
ajtas-39	104	58	levels	level	NOUN
ajtas-39	104	59	.	.	PUNCT
ajtas-39	105	1	the	the	DET
ajtas-39	105	2	data	datum	NOUN
ajtas-39	105	3	of	of	ADP
ajtas-39	105	4	interest	interest	NOUN
ajtas-39	105	5	are	be	AUX
ajtas-39	105	6	not	not	PART
ajtas-39	105	7	transaction	transaction	NOUN
ajtas-39	105	8	-	-	PUNCT
ajtas-39	105	9	based	base	VERB
ajtas-39	105	10	only	only	ADV
ajtas-39	105	11	,	,	PUNCT
ajtas-39	105	12	they	they	PRON
ajtas-39	105	13	focus	focus	VERB
ajtas-39	105	14	on	on	ADP
ajtas-39	105	15	customer	customer	NOUN
ajtas-39	105	16	network	network	NOUN
ajtas-39	105	17	effects	effect	NOUN
ajtas-39	105	18	,	,	PUNCT
ajtas-39	105	19	interactions	interaction	NOUN
ajtas-39	105	20	,	,	PUNCT
ajtas-39	105	21	conversations	conversation	NOUN
ajtas-39	105	22	,	,	PUNCT
ajtas-39	105	23	sentiment	sentiment	NOUN
ajtas-39	105	24	,	,	PUNCT
ajtas-39	105	25	advocate	advocate	NOUN
ajtas-39	105	26	behaviors	behavior	NOUN
ajtas-39	105	27	,	,	PUNCT
ajtas-39	105	28	customer	customer	NOUN
ajtas-39	105	29	contributed	contribute	VERB
ajtas-39	105	30	content	content	NOUN
ajtas-39	105	31	,	,	PUNCT
ajtas-39	105	32	etc	etc	X
ajtas-39	105	33	.	.	X
ajtas-39	106	1	metrics	metric	NOUN
ajtas-39	106	2	:	:	PUNCT
ajtas-39	106	3	new	new	ADJ
ajtas-39	106	4	metrics	metric	NOUN
ajtas-39	106	5	are	be	AUX
ajtas-39	106	6	being	be	AUX
ajtas-39	106	7	called	call	VERB
ajtas-39	106	8	for	for	ADP
ajtas-39	106	9	and	and	CCONJ
ajtas-39	106	10	are	be	AUX
ajtas-39	106	11	rapidly	rapidly	ADV
ajtas-39	106	12	emerging	emerge	VERB
ajtas-39	106	13	.	.	PUNCT
ajtas-39	107	1	in	in	ADP
ajtas-39	107	2	traditional	traditional	ADJ
ajtas-39	107	3	ecrm	ecrm	PROPN
ajtas-39	107	4	,	,	PUNCT
ajtas-39	107	5	quantitative	quantitative	ADJ
ajtas-39	107	6	measures	measure	NOUN
ajtas-39	107	7	such	such	ADJ
ajtas-39	107	8	as	as	ADP
ajtas-39	107	9	decency	decency	NOUN
ajtas-39	107	10	,	,	PUNCT
ajtas-39	107	11	frequency	frequency	NOUN
ajtas-39	107	12	,	,	PUNCT
ajtas-39	107	13	monetary	monetary	ADJ
ajtas-39	107	14	(	(	PUNCT
ajtas-39	107	15	rfm	rfm	PROPN
ajtas-39	107	16	)	)	PUNCT
ajtas-39	107	17	or	or	CCONJ
ajtas-39	107	18	customer	customer	NOUN
ajtas-39	107	19	lifetime	lifetime	NOUN
ajtas-39	107	20	value	value	NOUN
ajtas-39	107	21	(	(	PUNCT
ajtas-39	107	22	clv	clv	PROPN
ajtas-39	107	23	)	)	PUNCT
ajtas-39	107	24	analysis	analysis	NOUN
ajtas-39	107	25	based	base	VERB
ajtas-39	107	26	on	on	ADP
ajtas-39	107	27	transactional	transactional	ADJ
ajtas-39	107	28	data	datum	NOUN
ajtas-39	107	29	are	be	AUX
ajtas-39	107	30	common	common	ADJ
ajtas-39	107	31	but	but	CCONJ
ajtas-39	107	32	these	these	PRON
ajtas-39	107	33	are	be	AUX
ajtas-39	107	34	not	not	PART
ajtas-39	107	35	suitable	suitable	ADJ
ajtas-39	107	36	for	for	ADP
ajtas-39	107	37	scrm	scrm	PROPN
ajtas-39	107	38	.	.	PUNCT
ajtas-39	108	1	secrm	secrm	PROPN
ajtas-39	108	2	is	be	AUX
ajtas-39	108	3	more	more	ADV
ajtas-39	108	4	interested	interested	ADJ
ajtas-39	108	5	in	in	ADP
ajtas-39	108	6	,	,	PUNCT
ajtas-39	108	7	for	for	ADP
ajtas-39	108	8	instance	instance	NOUN
ajtas-39	108	9	,	,	PUNCT
ajtas-39	108	10	how	how	SCONJ
ajtas-39	108	11	influential	influential	ADJ
ajtas-39	108	12	a	a	DET
ajtas-39	108	13	customer	customer	NOUN
ajtas-39	108	14	is	be	AUX
ajtas-39	108	15	among	among	ADP
ajtas-39	108	16	his	his	PRON
ajtas-39	108	17	or	or	CCONJ
ajtas-39	108	18	her	her	PRON
ajtas-39	108	19	community	community	NOUN
ajtas-39	108	20	—	—	PUNCT
ajtas-39	108	21	customer	customer	NOUN
ajtas-39	108	22	referral	referral	NOUN
ajtas-39	108	23	value	value	NOUN
ajtas-39	108	24	(	(	PUNCT
ajtas-39	108	25	crv	crv	PROPN
ajtas-39	108	26	)	)	PUNCT
ajtas-39	108	27	.	.	PUNCT
ajtas-39	109	1	figure	figure	NOUN
ajtas-39	109	2	3	3	NUM
ajtas-39	109	3	shows	show	VERB
ajtas-39	109	4	the	the	DET
ajtas-39	109	5	relationship	relationship	NOUN
ajtas-39	109	6	between	between	ADP
ajtas-39	109	7	secrm	secrm	NOUN
ajtas-39	109	8	and	and	CCONJ
ajtas-39	109	9	crm	crm	NOUN
ajtas-39	109	10	success	success	NOUN
ajtas-39	109	11	factors	factor	NOUN
ajtas-39	109	12	.	.	PUNCT
ajtas-39	110	1	american	american	ADJ
ajtas-39	110	2	journal	journal	PROPN
ajtas-39	110	3	of	of	ADP
ajtas-39	110	4	technology	technology	NOUN
ajtas-39	110	5	and	and	CCONJ
ajtas-39	110	6	applied	apply	VERB
ajtas-39	110	7	sciences	science	NOUN
ajtas-39	110	8	volume	volume	NOUN
ajtas-39	110	9	1	1	NUM
ajtas-39	110	10	,	,	PUNCT
ajtas-39	110	11	june	june	PROPN
ajtas-39	110	12	,	,	PUNCT
ajtas-39	110	13	2022	2022	NUM
ajtas-39	110	14	p	p	NOUN
ajtas-39	110	15	a	a	PRON
ajtas-39	110	16	g	g	NOUN
ajtas-39	110	17	e	e	NOUN
ajtas-39	110	18	|	|	ADV
ajtas-39	110	19	23	23	NUM
ajtas-39	110	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	110	21	figure	figure	NOUN
ajtas-39	110	22	3	3	NUM
ajtas-39	110	23	.	.	PUNCT
ajtas-39	110	24	relationship	relationship	NOUN
ajtas-39	110	25	between	between	ADP
ajtas-39	110	26	secrm	secrm	PROPN
ajtas-39	110	27	and	and	CCONJ
ajtas-39	110	28	crm	crm	NOUN
ajtas-39	110	29	success	success	NOUN
ajtas-39	110	30	factors	factor	VERB
ajtas-39	110	31	viral	viral	ADJ
ajtas-39	110	32	marketing	marketing	NOUN
ajtas-39	110	33	campaigns	campaign	NOUN
ajtas-39	110	34	are	be	AUX
ajtas-39	110	35	easier	easy	ADJ
ajtas-39	110	36	to	to	PART
ajtas-39	110	37	achieve	achieve	VERB
ajtas-39	110	38	with	with	ADP
ajtas-39	110	39	scrm	scrm	PROPN
ajtas-39	110	40	technology	technology	NOUN
ajtas-39	110	41	.	.	PUNCT
ajtas-39	111	1	instead	instead	ADV
ajtas-39	111	2	of	of	CCONJ
ajtas-39	111	3	,	,	PUNCT
ajtas-39	111	4	or	or	CCONJ
ajtas-39	111	5	in	in	ADP
ajtas-39	111	6	addition	addition	NOUN
ajtas-39	111	7	to	to	ADP
ajtas-39	111	8	,	,	PUNCT
ajtas-39	111	9	repeat	repeat	VERB
ajtas-39	111	10	patronage	patronage	NOUN
ajtas-39	111	11	,	,	PUNCT
ajtas-39	111	12	social	social	ADJ
ajtas-39	111	13	customers	customer	NOUN
ajtas-39	111	14	provide	provide	VERB
ajtas-39	111	15	electronic	electronic	ADJ
ajtas-39	111	16	word	word	NOUN
ajtas-39	111	17	of	of	ADP
ajtas-39	111	18	mouth	mouth	NOUN
ajtas-39	111	19	(	(	PUNCT
ajtas-39	111	20	ewom	ewom	NOUN
ajtas-39	111	21	)	)	PUNCT
ajtas-39	111	22	;	;	PUNCT
ajtas-39	111	23	their	their	PRON
ajtas-39	111	24	advocating	advocate	VERB
ajtas-39	111	25	for	for	ADP
ajtas-39	111	26	a	a	DET
ajtas-39	111	27	brand	brand	NOUN
ajtas-39	111	28	is	be	AUX
ajtas-39	111	29	viewed	view	VERB
ajtas-39	111	30	as	as	ADP
ajtas-39	111	31	a	a	DET
ajtas-39	111	32	sign	sign	NOUN
ajtas-39	111	33	of	of	ADP
ajtas-39	111	34	customer	customer	NOUN
ajtas-39	111	35	loyalty	loyalty	NOUN
ajtas-39	111	36	.	.	PUNCT
ajtas-39	112	1	crowd	crowd	NOUN
ajtas-39	112	2	sourcing	source	VERB
ajtas-39	112	3	strategies	strategy	NOUN
ajtas-39	112	4	such	such	ADJ
ajtas-39	112	5	,	,	PUNCT
ajtas-39	112	6	as	as	ADP
ajtas-39	112	7	collective	collective	ADJ
ajtas-39	112	8	product	product	NOUN
ajtas-39	112	9	reviews	review	NOUN
ajtas-39	112	10	and	and	CCONJ
ajtas-39	112	11	the	the	DET
ajtas-39	112	12	creation	creation	NOUN
ajtas-39	112	13	of	of	ADP
ajtas-39	112	14	new	new	ADJ
ajtas-39	112	15	products	product	NOUN
ajtas-39	112	16	,	,	PUNCT
ajtas-39	112	17	can	can	AUX
ajtas-39	112	18	be	be	AUX
ajtas-39	112	19	affected	affect	VERB
ajtas-39	112	20	by	by	ADP
ajtas-39	112	21	scrm	scrm	PROPN
ajtas-39	112	22	technologies	technology	NOUN
ajtas-39	112	23	to	to	PART
ajtas-39	112	24	achieve	achieve	VERB
ajtas-39	112	25	lower	low	ADJ
ajtas-39	112	26	operation	operation	NOUN
ajtas-39	112	27	costs	cost	NOUN
ajtas-39	112	28	and	and	CCONJ
ajtas-39	112	29	greater	great	ADJ
ajtas-39	112	30	innovation	innovation	NOUN
ajtas-39	112	31	for	for	ADP
ajtas-39	112	32	companies	company	NOUN
ajtas-39	112	33	.	.	PUNCT
ajtas-39	113	1	figure	figure	VERB
ajtas-39	113	2	4	4	NUM
ajtas-39	113	3	shows	show	VERB
ajtas-39	113	4	the	the	DET
ajtas-39	113	5	use	use	NOUN
ajtas-39	113	6	cases	case	NOUN
ajtas-39	113	7	for	for	ADP
ajtas-39	113	8	secrm	secrm	NOUN
ajtas-39	113	9	that	that	PRON
ajtas-39	113	10	help	help	VERB
ajtas-39	113	11	in	in	ADP
ajtas-39	113	12	building	build	VERB
ajtas-39	113	13	the	the	DET
ajtas-39	113	14	relationships	relationship	NOUN
ajtas-39	113	15	.	.	PUNCT
ajtas-39	114	1	figure	figure	VERB
ajtas-39	114	2	4	4	NUM
ajtas-39	114	3	.	.	PUNCT
ajtas-39	115	1	the	the	DET
ajtas-39	115	2	use	use	NOUN
ajtas-39	115	3	cases	case	NOUN
ajtas-39	115	4	for	for	ADP
ajtas-39	115	5	secrm	secrm	NOUN
ajtas-39	115	6	that	that	PRON
ajtas-39	115	7	help	help	VERB
ajtas-39	115	8	in	in	ADP
ajtas-39	115	9	building	build	VERB
ajtas-39	115	10	the	the	DET
ajtas-39	115	11	relationships	relationship	NOUN
ajtas-39	115	12	.	.	PUNCT
ajtas-39	116	1	american	american	ADJ
ajtas-39	116	2	journal	journal	PROPN
ajtas-39	116	3	of	of	ADP
ajtas-39	116	4	technology	technology	NOUN
ajtas-39	116	5	and	and	CCONJ
ajtas-39	116	6	applied	apply	VERB
ajtas-39	116	7	sciences	science	NOUN
ajtas-39	116	8	volume	volume	NOUN
ajtas-39	116	9	1	1	NUM
ajtas-39	116	10	,	,	PUNCT
ajtas-39	116	11	june	june	PROPN
ajtas-39	116	12	,	,	PUNCT
ajtas-39	116	13	2022	2022	NUM
ajtas-39	116	14	p	p	NOUN
ajtas-39	116	15	a	a	DET
ajtas-39	116	16	g	g	NOUN
ajtas-39	116	17	e	e	NOUN
ajtas-39	116	18	|	|	ADV
ajtas-39	116	19	24	24	NUM
ajtas-39	116	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	116	21	need	need	NOUN
ajtas-39	116	22	for	for	ADP
ajtas-39	116	23	a	a	DET
ajtas-39	116	24	new	new	ADJ
ajtas-39	116	25	design	design	NOUN
ajtas-39	116	26	thinking	thinking	NOUN
ajtas-39	116	27	:	:	PUNCT
ajtas-39	116	28	although	although	SCONJ
ajtas-39	116	29	scrm	scrm	PROPN
ajtas-39	116	30	aims	aim	VERB
ajtas-39	116	31	to	to	PART
ajtas-39	116	32	foster	foster	VERB
ajtas-39	116	33	outcomes	outcome	NOUN
ajtas-39	116	34	from	from	ADP
ajtas-39	116	35	good	good	ADJ
ajtas-39	116	36	relationship	relationship	NOUN
ajtas-39	116	37	marketing	marketing	NOUN
ajtas-39	116	38	practices	practice	NOUN
ajtas-39	116	39	and	and	CCONJ
ajtas-39	116	40	the	the	DET
ajtas-39	116	41	social	social	ADJ
ajtas-39	116	42	technology	technology	NOUN
ajtas-39	116	43	provides	provide	VERB
ajtas-39	116	44	ample	ample	ADJ
ajtas-39	116	45	opportunities	opportunity	NOUN
ajtas-39	116	46	for	for	SCONJ
ajtas-39	116	47	open	open	ADJ
ajtas-39	116	48	dialogue	dialogue	NOUN
ajtas-39	116	49	to	to	PART
ajtas-39	116	50	engage	engage	VERB
ajtas-39	116	51	and	and	CCONJ
ajtas-39	116	52	co	co	VERB
ajtas-39	116	53	-	-	VERB
ajtas-39	116	54	create	create	VERB
ajtas-39	116	55	with	with	ADP
ajtas-39	116	56	customers	customer	NOUN
ajtas-39	116	57	,	,	PUNCT
ajtas-39	116	58	many	many	ADJ
ajtas-39	116	59	scrm	scrm	PROPN
ajtas-39	116	60	initiatives	initiative	NOUN
ajtas-39	116	61	have	have	AUX
ajtas-39	116	62	nonetheless	nonetheless	ADV
ajtas-39	116	63	fallen	fall	VERB
ajtas-39	116	64	short	short	ADJ
ajtas-39	116	65	.	.	PUNCT
ajtas-39	117	1	this	this	PRON
ajtas-39	117	2	is	be	AUX
ajtas-39	117	3	because	because	SCONJ
ajtas-39	117	4	some	some	DET
ajtas-39	117	5	companies	company	NOUN
ajtas-39	117	6	are	be	AUX
ajtas-39	117	7	unable	unable	ADJ
ajtas-39	117	8	to	to	PART
ajtas-39	117	9	adjust	adjust	VERB
ajtas-39	117	10	their	their	PRON
ajtas-39	117	11	design	design	NOUN
ajtas-39	117	12	thinking	thinking	NOUN
ajtas-39	117	13	for	for	ADP
ajtas-39	117	14	the	the	DET
ajtas-39	117	15	new	new	ADJ
ajtas-39	117	16	social	social	ADJ
ajtas-39	117	17	secrm	secrm	NOUN
ajtas-39	117	18	.	.	PUNCT
ajtas-39	118	1	it	it	PRON
ajtas-39	118	2	is	be	AUX
ajtas-39	118	3	clear	clear	ADJ
ajtas-39	118	4	that	that	SCONJ
ajtas-39	118	5	it	it	PRON
ajtas-39	118	6	does	do	AUX
ajtas-39	118	7	not	not	PART
ajtas-39	118	8	create	create	VERB
ajtas-39	118	9	relationships	relationship	NOUN
ajtas-39	118	10	or	or	CCONJ
ajtas-39	118	11	customer	customer	NOUN
ajtas-39	118	12	advocacy	advocacy	NOUN
ajtas-39	118	13	.	.	PUNCT
ajtas-39	119	1	it	it	PRON
ajtas-39	119	2	is	be	AUX
ajtas-39	119	3	,	,	PUNCT
ajtas-39	119	4	arguably	arguably	ADV
ajtas-39	119	5	,	,	PUNCT
ajtas-39	119	6	a	a	DET
ajtas-39	119	7	necessary	necessary	ADJ
ajtas-39	119	8	condition	condition	NOUN
ajtas-39	119	9	,	,	PUNCT
ajtas-39	119	10	but	but	CCONJ
ajtas-39	119	11	not	not	PART
ajtas-39	119	12	sufficient	sufficient	ADJ
ajtas-39	119	13	for	for	ADP
ajtas-39	119	14	ecrm	ecrm	PROPN
ajtas-39	119	15	or	or	CCONJ
ajtas-39	119	16	scrm	scrm	PROPN
ajtas-39	119	17	success	success	NOUN
ajtas-39	119	18	.	.	PUNCT
ajtas-39	120	1	despite	despite	SCONJ
ajtas-39	120	2	the	the	DET
ajtas-39	120	3	lessons	lesson	NOUN
ajtas-39	120	4	from	from	ADP
ajtas-39	120	5	traditional	traditional	ADJ
ajtas-39	120	6	ecrm	ecrm	PROPN
ajtas-39	120	7	failures	failure	NOUN
ajtas-39	120	8	in	in	ADP
ajtas-39	120	9	past	past	ADJ
ajtas-39	120	10	years	year	NOUN
ajtas-39	120	11	,	,	PUNCT
ajtas-39	120	12	companies	company	NOUN
ajtas-39	120	13	view	view	VERB
ajtas-39	120	14	scrm	scrm	NOUN
ajtas-39	120	15	as	as	ADP
ajtas-39	120	16	yet	yet	ADV
ajtas-39	120	17	another	another	DET
ajtas-39	120	18	new	new	ADJ
ajtas-39	120	19	technology	technology	NOUN
ajtas-39	120	20	to	to	PART
ajtas-39	120	21	be	be	AUX
ajtas-39	120	22	implemented	implement	VERB
ajtas-39	120	23	without	without	ADP
ajtas-39	120	24	fundamentally	fundamentally	ADV
ajtas-39	120	25	rethinking	rethink	VERB
ajtas-39	120	26	the	the	DET
ajtas-39	120	27	ways	way	NOUN
ajtas-39	120	28	they	they	PRON
ajtas-39	120	29	do	do	VERB
ajtas-39	120	30	business	business	NOUN
ajtas-39	120	31	in	in	ADP
ajtas-39	120	32	the	the	DET
ajtas-39	120	33	new	new	ADJ
ajtas-39	120	34	social	social	PROPN
ajtas-39	120	35	commerce	commerce	PROPN
ajtas-39	120	36	,	,	PUNCT
ajtas-39	120	37	multi	multi	ADJ
ajtas-39	120	38	-	-	ADJ
ajtas-39	120	39	dimensional	dimensional	ADJ
ajtas-39	120	40	network	network	NOUN
ajtas-39	120	41	context	context	NOUN
ajtas-39	120	42	.	.	PUNCT
ajtas-39	121	1	figure	figure	NOUN
ajtas-39	121	2	5	5	NUM
ajtas-39	121	3	shows	show	VERB
ajtas-39	121	4	the	the	DET
ajtas-39	121	5	steps	step	NOUN
ajtas-39	121	6	to	to	PART
ajtas-39	121	7	design	design	VERB
ajtas-39	121	8	the	the	DET
ajtas-39	121	9	mapping	mapping	NOUN
ajtas-39	121	10	of	of	ADP
ajtas-39	121	11	secrm	secrm	PROPN
ajtas-39	121	12	and	and	CCONJ
ajtas-39	121	13	crm	crm	PROPN
ajtas-39	121	14	following	follow	VERB
ajtas-39	121	15	customer	customer	NOUN
ajtas-39	121	16	centric	centric	ADJ
ajtas-39	121	17	approach	approach	NOUN
ajtas-39	121	18	.	.	PUNCT
ajtas-39	122	1	figure	figure	NOUN
ajtas-39	122	2	5	5	NUM
ajtas-39	122	3	.	.	PUNCT
ajtas-39	122	4	steps	step	NOUN
ajtas-39	122	5	to	to	PART
ajtas-39	122	6	design	design	VERB
ajtas-39	122	7	the	the	DET
ajtas-39	122	8	mapping	mapping	NOUN
ajtas-39	122	9	of	of	ADP
ajtas-39	122	10	secrm	secrm	PROPN
ajtas-39	122	11	and	and	CCONJ
ajtas-39	122	12	crm	crm	PROPN
ajtas-39	122	13	following	follow	VERB
ajtas-39	122	14	customer	customer	NOUN
ajtas-39	122	15	centric	centric	ADJ
ajtas-39	122	16	approach	approach	NOUN
ajtas-39	122	17	3	3	NUM
ajtas-39	122	18	.	.	PUNCT
ajtas-39	123	1	conclusions	conclusion	NOUN
ajtas-39	123	2	this	this	DET
ajtas-39	123	3	research	research	NOUN
ajtas-39	123	4	contributes	contribute	VERB
ajtas-39	123	5	to	to	PART
ajtas-39	123	6	examine	examine	VERB
ajtas-39	123	7	the	the	DET
ajtas-39	123	8	new	new	ADJ
ajtas-39	123	9	social	social	ADJ
ajtas-39	123	10	commerce	commerce	PROPN
ajtas-39	123	11	open	open	ADJ
ajtas-39	123	12	environment	environment	NOUN
ajtas-39	123	13	context	context	NOUN
ajtas-39	123	14	for	for	ADP
ajtas-39	123	15	secrm	secrm	NOUN
ajtas-39	123	16	development	development	NOUN
ajtas-39	123	17	as	as	SCONJ
ajtas-39	123	18	opposed	oppose	VERB
ajtas-39	123	19	to	to	ADP
ajtas-39	123	20	the	the	DET
ajtas-39	123	21	traditional	traditional	ADJ
ajtas-39	123	22	closed	closed	ADJ
ajtas-39	123	23	world	world	NOUN
ajtas-39	123	24	mapping	mapping	NOUN
ajtas-39	123	25	with	with	ADP
ajtas-39	123	26	crm	crm	PROPN
ajtas-39	123	27	and	and	CCONJ
ajtas-39	123	28	explains	explain	VERB
ajtas-39	123	29	the	the	DET
ajtas-39	123	30	relevance	relevance	NOUN
ajtas-39	123	31	of	of	ADP
ajtas-39	123	32	customer	customer	NOUN
ajtas-39	123	33	centric	centric	ADJ
ajtas-39	123	34	approach	approach	NOUN
ajtas-39	123	35	in	in	ADP
ajtas-39	123	36	their	their	PRON
ajtas-39	123	37	mapping	mapping	NOUN
ajtas-39	123	38	.	.	PUNCT
ajtas-39	124	1	also	also	ADV
ajtas-39	124	2	this	this	DET
ajtas-39	124	3	research	research	NOUN
ajtas-39	124	4	explains	explain	VERB
ajtas-39	124	5	types	type	NOUN
ajtas-39	124	6	and	and	CCONJ
ajtas-39	124	7	dimensions	dimension	NOUN
ajtas-39	124	8	of	of	ADP
ajtas-39	124	9	scrm	scrm	PROPN
ajtas-39	124	10	and	and	CCONJ
ajtas-39	124	11	secrm	secrm	PROPN
ajtas-39	124	12	important	important	ADJ
ajtas-39	124	13	for	for	ADP
ajtas-39	124	14	the	the	DET
ajtas-39	124	15	design	design	NOUN
ajtas-39	124	16	and	and	CCONJ
ajtas-39	124	17	analysis	analysis	NOUN
ajtas-39	124	18	.	.	PUNCT
ajtas-39	125	1	the	the	DET
ajtas-39	125	2	research	research	NOUN
ajtas-39	125	3	concluded	conclude	VERB
ajtas-39	125	4	why	why	SCONJ
ajtas-39	125	5	customer	customer	NOUN
ajtas-39	125	6	centric	centric	ADJ
ajtas-39	125	7	approach	approach	NOUN
ajtas-39	125	8	is	be	AUX
ajtas-39	125	9	relevant	relevant	ADJ
ajtas-39	125	10	and	and	CCONJ
ajtas-39	125	11	what	what	DET
ajtas-39	125	12	role	role	NOUN
ajtas-39	125	13	it	it	PRON
ajtas-39	125	14	plays	play	VERB
ajtas-39	125	15	in	in	ADP
ajtas-39	125	16	mapping	mapping	NOUN
ajtas-39	125	17	of	of	ADP
ajtas-39	125	18	secrm	secrm	PROPN
ajtas-39	125	19	and	and	CCONJ
ajtas-39	125	20	crm	crm	PROPN
ajtas-39	125	21	.	.	PUNCT
ajtas-39	126	1	4	4	X
ajtas-39	126	2	.	.	NUM
ajtas-39	126	3	references	reference	NOUN
ajtas-39	126	4	[	[	X
ajtas-39	126	5	1	1	NUM
ajtas-39	126	6	]	]	PUNCT
ajtas-39	126	7	berry	berry	NOUN
ajtas-39	126	8	,	,	PUNCT
ajtas-39	126	9	l.	l.	PROPN
ajtas-39	126	10	l.	l.	PROPN
ajtas-39	126	11	(	(	PUNCT
ajtas-39	126	12	1983	1983	NUM
ajtas-39	126	13	)	)	PUNCT
ajtas-39	126	14	.	.	PUNCT
ajtas-39	127	1	relationship	relationship	NOUN
ajtas-39	127	2	marketing	marketing	NOUN
ajtas-39	127	3	.	.	PUNCT
ajtas-39	128	1	in	in	ADP
ajtas-39	128	2	l.	l.	PROPN
ajtas-39	128	3	l.	l.	PROPN
ajtas-39	128	4	berry	berry	PROPN
ajtas-39	128	5	,	,	PUNCT
ajtas-39	128	6	g.	g.	PROPN
ajtas-39	128	7	l.	l.	PROPN
ajtas-39	128	8	shostack	shostack	PROPN
ajtas-39	128	9	,	,	PUNCT
ajtas-39	128	10	&	&	CCONJ
ajtas-39	128	11	g.	g.	PROPN
ajtas-39	128	12	d.	d.	PROPN
ajtas-39	128	13	upah	upah	PROPN
ajtas-39	128	14	(	(	PUNCT
ajtas-39	128	15	eds	eds	PROPN
ajtas-39	128	16	.	.	PUNCT
ajtas-39	128	17	)	)	PUNCT
ajtas-39	128	18	,	,	PUNCT
ajtas-39	128	19	emerging	emerge	VERB
ajtas-39	128	20	perspectives	perspective	NOUN
ajtas-39	128	21	in	in	ADP
ajtas-39	128	22	services	service	NOUN
ajtas-39	128	23	marketing	marketing	NOUN
ajtas-39	128	24	(	(	PUNCT
ajtas-39	128	25	pp	pp	ADJ
ajtas-39	128	26	.	.	PUNCT
ajtas-39	128	27	25–38	25–38	NUM
ajtas-39	128	28	)	)	PUNCT
ajtas-39	128	29	.	.	PUNCT
ajtas-39	129	1	chicago	chicago	PROPN
ajtas-39	129	2	:	:	PUNCT
ajtas-39	129	3	american	american	PROPN
ajtas-39	129	4	marketing	marketing	PROPN
ajtas-39	129	5	association	association	PROPN
ajtas-39	129	6	.	.	PUNCT
ajtas-39	130	1	american	american	PROPN
ajtas-39	130	2	journal	journal	PROPN
ajtas-39	130	3	of	of	ADP
ajtas-39	130	4	technology	technology	NOUN
ajtas-39	130	5	and	and	CCONJ
ajtas-39	130	6	applied	apply	VERB
ajtas-39	130	7	sciences	science	NOUN
ajtas-39	130	8	volume	volume	NOUN
ajtas-39	130	9	1	1	NUM
ajtas-39	130	10	,	,	PUNCT
ajtas-39	130	11	june	june	PROPN
ajtas-39	130	12	,	,	PUNCT
ajtas-39	130	13	2022	2022	NUM
ajtas-39	130	14	p	p	NOUN
ajtas-39	130	15	a	a	DET
ajtas-39	130	16	g	g	NOUN
ajtas-39	130	17	e	e	NOUN
ajtas-39	130	18	|	|	NOUN
ajtas-39	130	19	25	25	NUM
ajtas-39	130	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	131	1	[	[	X
ajtas-39	131	2	2	2	NUM
ajtas-39	131	3	]	]	X
ajtas-39	131	4	chen	chen	PROPN
ajtas-39	131	5	,	,	PUNCT
ajtas-39	131	6	h.	h.	PROPN
ajtas-39	131	7	-m	-m	PROPN
ajtas-39	131	8	.	.	PROPN
ajtas-39	131	9	(	(	PUNCT
ajtas-39	131	10	2008	2008	NUM
ajtas-39	131	11	)	)	PUNCT
ajtas-39	131	12	.	.	PUNCT
ajtas-39	132	1	towards	towards	ADP
ajtas-39	132	2	service	service	NOUN
ajtas-39	132	3	engineering	engineering	NOUN
ajtas-39	132	4	:	:	PUNCT
ajtas-39	132	5	service	service	NOUN
ajtas-39	132	6	orientation	orientation	NOUN
ajtas-39	132	7	and	and	CCONJ
ajtas-39	132	8	business	business	NOUN
ajtas-39	132	9	-	-	PUNCT
ajtas-39	132	10	it	it	PRON
ajtas-39	132	11	alignment	alignment	NOUN
ajtas-39	132	12	.	.	PUNCT
ajtas-39	133	1	proceedings	proceeding	NOUN
ajtas-39	133	2	of	of	ADP
ajtas-39	133	3	ieee	ieee	PROPN
ajtas-39	133	4	hawaii	hawaii	PROPN
ajtas-39	133	5	international	international	PROPN
ajtas-39	133	6	conference	conference	NOUN
ajtas-39	133	7	on	on	ADP
ajtas-39	133	8	system	system	NOUN
ajtas-39	133	9	science	science	NOUN
ajtas-39	133	10	(	(	PUNCT
ajtas-39	133	11	hicss41	hicss41	PROPN
ajtas-39	133	12	)	)	PUNCT
ajtas-39	133	13	,	,	PUNCT
ajtas-39	133	14	hawaii	hawaii	PROPN
ajtas-39	133	15	,	,	PUNCT
ajtas-39	133	16	january	january	PROPN
ajtas-39	133	17	7–10	7–10	PROPN
ajtas-39	133	18	.	.	PUNCT
ajtas-39	134	1	factors	factor	NOUN
ajtas-39	134	2	of	of	ADP
ajtas-39	134	3	consumer	consumer	NOUN
ajtas-39	134	4	behaviour	behaviour	NOUN
ajtas-39	134	5	of	of	ADP
ajtas-39	134	6	youth	youth	NOUN
ajtas-39	134	7	from	from	ADP
ajtas-39	134	8	middle	middle	ADJ
ajtas-39	134	9	-	-	PUNCT
ajtas-39	134	10	east	east	NOUN
ajtas-39	134	11	when	when	SCONJ
ajtas-39	134	12	purchasing	purchase	VERB
ajtas-39	134	13	organic	organic	ADJ
ajtas-39	134	14	food	food	NOUN
ajtas-39	134	15	abstract	abstract	NOUN
ajtas-39	134	16	the	the	DET
ajtas-39	134	17	objective	objective	NOUN
ajtas-39	134	18	of	of	ADP
ajtas-39	134	19	this	this	DET
ajtas-39	134	20	paper	paper	NOUN
ajtas-39	134	21	is	be	AUX
ajtas-39	134	22	to	to	PART
ajtas-39	134	23	analyse	analyse	VERB
ajtas-39	134	24	consumer	consumer	NOUN
ajtas-39	134	25	behaviour	behaviour	NOUN
ajtas-39	134	26	(	(	PUNCT
ajtas-39	134	27	cb	cb	PROPN
ajtas-39	134	28	)	)	PUNCT
ajtas-39	134	29	of	of	ADP
ajtas-39	134	30	youths	youth	NOUN
ajtas-39	134	31	from	from	ADP
ajtas-39	134	32	middle	middle	ADJ
ajtas-39	134	33	-	-	PUNCT
ajtas-39	134	34	east	east	NOUN
ajtas-39	134	35	for	for	ADP
ajtas-39	134	36	buying	buy	VERB
ajtas-39	134	37	organic	organic	ADJ
ajtas-39	134	38	food	food	NOUN
ajtas-39	134	39	.	.	PUNCT
ajtas-39	135	1	our	our	PRON
ajtas-39	135	2	study	study	NOUN
ajtas-39	135	3	brings	bring	VERB
ajtas-39	135	4	information	information	NOUN
ajtas-39	135	5	which	which	PRON
ajtas-39	135	6	can	can	AUX
ajtas-39	135	7	potentially	potentially	ADV
ajtas-39	135	8	be	be	AUX
ajtas-39	135	9	used	use	VERB
ajtas-39	135	10	for	for	ADP
ajtas-39	135	11	further	further	ADJ
ajtas-39	135	12	research	research	NOUN
ajtas-39	135	13	and	and	CCONJ
ajtas-39	135	14	will	will	AUX
ajtas-39	135	15	also	also	ADV
ajtas-39	135	16	be	be	AUX
ajtas-39	135	17	useful	useful	ADJ
ajtas-39	135	18	for	for	ADP
ajtas-39	135	19	organizations	organization	NOUN
ajtas-39	135	20	with	with	ADP
ajtas-39	135	21	a	a	DET
ajtas-39	135	22	practical	practical	ADJ
ajtas-39	135	23	interest	interest	NOUN
ajtas-39	135	24	in	in	ADP
ajtas-39	135	25	the	the	DET
ajtas-39	135	26	production	production	NOUN
ajtas-39	135	27	sale	sale	NOUN
ajtas-39	135	28	and	and	CCONJ
ajtas-39	135	29	distribution	distribution	NOUN
ajtas-39	135	30	of	of	ADP
ajtas-39	135	31	organic	organic	ADJ
ajtas-39	135	32	food	food	NOUN
ajtas-39	135	33	.	.	PUNCT
ajtas-39	136	1	to	to	PART
ajtas-39	136	2	investigate	investigate	VERB
ajtas-39	136	3	the	the	DET
ajtas-39	136	4	influence	influence	NOUN
ajtas-39	136	5	of	of	ADP
ajtas-39	136	6	the	the	DET
ajtas-39	136	7	various	various	ADJ
ajtas-39	136	8	factors	factor	NOUN
ajtas-39	136	9	in	in	ADP
ajtas-39	136	10	cb	cb	PROPN
ajtas-39	136	11	,	,	PUNCT
ajtas-39	136	12	we	we	PRON
ajtas-39	136	13	have	have	AUX
ajtas-39	136	14	applied	apply	VERB
ajtas-39	136	15	the	the	DET
ajtas-39	136	16	theory	theory	NOUN
ajtas-39	136	17	of	of	ADP
ajtas-39	136	18	planned	plan	VERB
ajtas-39	136	19	behaviour	behaviour	NOUN
ajtas-39	136	20	(	(	PUNCT
ajtas-39	136	21	tpb	tpb	NOUN
ajtas-39	136	22	)	)	PUNCT
ajtas-39	136	23	and	and	CCONJ
ajtas-39	136	24	price	price	NOUN
ajtas-39	136	25	effect	effect	NOUN
ajtas-39	136	26	theory	theory	NOUN
ajtas-39	136	27	(	(	PUNCT
ajtas-39	136	28	pet	pet	NOUN
ajtas-39	136	29	)	)	PUNCT
ajtas-39	136	30	.	.	PUNCT
ajtas-39	137	1	in	in	ADP
ajtas-39	137	2	the	the	DET
ajtas-39	137	3	current	current	ADJ
ajtas-39	137	4	concept	concept	NOUN
ajtas-39	137	5	,	,	PUNCT
ajtas-39	137	6	there	there	PRON
ajtas-39	137	7	is	be	VERB
ajtas-39	137	8	no	no	DET
ajtas-39	137	9	significant	significant	ADJ
ajtas-39	137	10	research	research	NOUN
ajtas-39	137	11	conducted	conduct	VERB
ajtas-39	137	12	in	in	ADP
ajtas-39	137	13	measureing	measure	VERB
ajtas-39	137	14	the	the	DET
ajtas-39	137	15	factors	factor	NOUN
ajtas-39	137	16	of	of	ADP
ajtas-39	137	17	cb	cb	PROPN
ajtas-39	137	18	that	that	PRON
ajtas-39	137	19	influence	influence	NOUN
ajtas-39	137	20	youths	youth	NOUN
ajtas-39	137	21	in	in	ADP
ajtas-39	137	22	middle	middle	ADJ
ajtas-39	137	23	-	-	PUNCT
ajtas-39	137	24	east	east	NOUN
ajtas-39	137	25	for	for	ADP
ajtas-39	137	26	organic	organic	ADJ
ajtas-39	137	27	food	food	NOUN
ajtas-39	137	28	.	.	PUNCT
ajtas-39	138	1	the	the	DET
ajtas-39	138	2	theoretical	theoretical	ADJ
ajtas-39	138	3	part	part	NOUN
ajtas-39	138	4	deals	deal	VERB
ajtas-39	138	5	with	with	ADP
ajtas-39	138	6	the	the	DET
ajtas-39	138	7	concept	concept	NOUN
ajtas-39	138	8	of	of	ADP
ajtas-39	138	9	consumer	consumer	NOUN
ajtas-39	138	10	behaviour	behaviour	NOUN
ajtas-39	138	11	,	,	PUNCT
ajtas-39	138	12	factors	factor	NOUN
ajtas-39	138	13	that	that	PRON
ajtas-39	138	14	affect	affect	VERB
ajtas-39	138	15	the	the	DET
ajtas-39	138	16	cb	cb	PROPN
ajtas-39	138	17	,	,	PUNCT
ajtas-39	138	18	and	and	CCONJ
ajtas-39	138	19	the	the	DET
ajtas-39	138	20	conceptual	conceptual	ADJ
ajtas-39	138	21	framwork	framwork	NOUN
ajtas-39	138	22	of	of	ADP
ajtas-39	138	23	tpb	tpb	NOUN
ajtas-39	138	24	and	and	CCONJ
ajtas-39	138	25	pet	pet	NOUN
ajtas-39	138	26	.	.	PUNCT
ajtas-39	139	1	in	in	ADP
ajtas-39	139	2	the	the	DET
ajtas-39	139	3	analytical	analytical	ADJ
ajtas-39	139	4	part	part	NOUN
ajtas-39	139	5	we	we	PRON
ajtas-39	139	6	have	have	AUX
ajtas-39	139	7	collected	collect	VERB
ajtas-39	139	8	data	datum	NOUN
ajtas-39	139	9	from	from	ADP
ajtas-39	139	10	the	the	DET
ajtas-39	139	11	sample	sample	NOUN
ajtas-39	139	12	of	of	ADP
ajtas-39	139	13	200	200	NUM
ajtas-39	139	14	potential	potential	ADJ
ajtas-39	139	15	consumers	consumer	NOUN
ajtas-39	139	16	who	who	PRON
ajtas-39	139	17	are	be	AUX
ajtas-39	139	18	students	student	NOUN
ajtas-39	139	19	in	in	ADP
ajtas-39	139	20	the	the	DET
ajtas-39	139	21	various	various	ADJ
ajtas-39	139	22	universtities	universtitie	NOUN
ajtas-39	139	23	in	in	ADP
ajtas-39	139	24	the	the	DET
ajtas-39	139	25	metropolitan	metropolitan	ADJ
ajtas-39	139	26	cities	city	NOUN
ajtas-39	139	27	of	of	ADP
ajtas-39	139	28	three	three	NUM
ajtas-39	139	29	countries	country	NOUN
ajtas-39	139	30	of	of	ADP
ajtas-39	139	31	middle	middle	ADJ
ajtas-39	139	32	-	-	PUNCT
ajtas-39	139	33	east	east	NOUN
ajtas-39	139	34	,	,	PUNCT
ajtas-39	139	35	namely	namely	ADV
ajtas-39	139	36	kingdom	kingdom	NOUN
ajtas-39	139	37	of	of	ADP
ajtas-39	139	38	saudi	saudi	PROPN
ajtas-39	139	39	arabia	arabia	PROPN
ajtas-39	139	40	(	(	PUNCT
ajtas-39	139	41	ksa	ksa	PROPN
ajtas-39	139	42	)	)	PUNCT
ajtas-39	139	43	,	,	PUNCT
ajtas-39	139	44	united	united	PROPN
ajtas-39	139	45	arab	arab	PROPN
ajtas-39	139	46	emirate	emirate	PROPN
ajtas-39	139	47	(	(	PUNCT
ajtas-39	139	48	uae	uae	PROPN
ajtas-39	139	49	)	)	PUNCT
ajtas-39	139	50	and	and	CCONJ
ajtas-39	139	51	oman	oman	PROPN
ajtas-39	139	52	.	.	PUNCT
ajtas-39	140	1	questionnaires	questionnaire	NOUN
ajtas-39	140	2	are	be	AUX
ajtas-39	140	3	focused	focus	VERB
ajtas-39	140	4	on	on	ADP
ajtas-39	140	5	measring	measre	VERB
ajtas-39	140	6	the	the	DET
ajtas-39	140	7	cb	cb	NOUN
ajtas-39	140	8	for	for	ADP
ajtas-39	140	9	purchasing	purchase	VERB
ajtas-39	140	10	organic	organic	ADJ
ajtas-39	140	11	food	food	NOUN
ajtas-39	140	12	while	while	SCONJ
ajtas-39	140	13	following	follow	VERB
ajtas-39	140	14	the	the	DET
ajtas-39	140	15	theory	theory	NOUN
ajtas-39	140	16	of	of	ADP
ajtas-39	140	17	tpb	tpb	NOUN
ajtas-39	140	18	and	and	CCONJ
ajtas-39	140	19	pet	pet	NOUN
ajtas-39	140	20	.	.	PUNCT
ajtas-39	141	1	particular	particular	ADJ
ajtas-39	141	2	items	item	NOUN
ajtas-39	141	3	were	be	AUX
ajtas-39	141	4	measured	measure	VERB
ajtas-39	141	5	using	use	VERB
ajtas-39	141	6	a	a	DET
ajtas-39	141	7	6point	6point	NUM
ajtas-39	141	8	likert´s	likert´s	NOUN
ajtas-39	141	9	scale	scale	NOUN
ajtas-39	141	10	,	,	PUNCT
ajtas-39	141	11	where	where	SCONJ
ajtas-39	141	12	1	1	NUM
ajtas-39	141	13	represented	represent	VERB
ajtas-39	141	14	a	a	DET
ajtas-39	141	15	negative	negative	ADJ
ajtas-39	141	16	attitude	attitude	NOUN
ajtas-39	141	17	(	(	PUNCT
ajtas-39	141	18	completely	completely	ADV
ajtas-39	141	19	disagree	disagree	VERB
ajtas-39	141	20	or	or	CCONJ
ajtas-39	141	21	definitely	definitely	ADV
ajtas-39	141	22	not	not	PART
ajtas-39	141	23	)	)	PUNCT
ajtas-39	141	24	and	and	CCONJ
ajtas-39	141	25	6	6	NUM
ajtas-39	141	26	represented	represent	VERB
ajtas-39	141	27	a	a	DET
ajtas-39	141	28	positive	positive	ADJ
ajtas-39	141	29	attitude	attitude	NOUN
ajtas-39	141	30	(	(	PUNCT
ajtas-39	141	31	completely	completely	ADV
ajtas-39	141	32	agree	agree	VERB
ajtas-39	141	33	or	or	CCONJ
ajtas-39	141	34	definitely	definitely	ADV
ajtas-39	141	35	yes	yes	INTJ
ajtas-39	141	36	)	)	PUNCT
ajtas-39	141	37	.	.	PUNCT
ajtas-39	142	1	the	the	DET
ajtas-39	142	2	authors	author	NOUN
ajtas-39	142	3	opted	opt	VERB
ajtas-39	142	4	for	for	ADP
ajtas-39	142	5	an	an	DET
ajtas-39	142	6	even	even	ADV
ajtas-39	142	7	likert	likert	ADJ
ajtas-39	142	8	scale	scale	NOUN
ajtas-39	142	9	in	in	ADP
ajtas-39	142	10	order	order	NOUN
ajtas-39	142	11	to	to	PART
ajtas-39	142	12	avoid	avoid	VERB
ajtas-39	142	13	the	the	DET
ajtas-39	142	14	middle	middle	ADJ
ajtas-39	142	15	value	value	NOUN
ajtas-39	142	16	and	and	CCONJ
ajtas-39	142	17	thus	thus	ADV
ajtas-39	142	18	obtained	obtain	VERB
ajtas-39	142	19	the	the	DET
ajtas-39	142	20	real	real	ADJ
ajtas-39	142	21	opinion	opinion	NOUN
ajtas-39	142	22	of	of	ADP
ajtas-39	142	23	the	the	DET
ajtas-39	142	24	consumer	consumer	NOUN
ajtas-39	142	25	who	who	PRON
ajtas-39	142	26	had	have	VERB
ajtas-39	142	27	to	to	PART
ajtas-39	142	28	select	select	VERB
ajtas-39	142	29	one	one	NUM
ajtas-39	142	30	of	of	ADP
ajtas-39	142	31	the	the	DET
ajtas-39	142	32	possibilities	possibility	NOUN
ajtas-39	142	33	and	and	CCONJ
ajtas-39	142	34	thus	thus	ADV
ajtas-39	142	35	adopt	adopt	VERB
ajtas-39	142	36	a	a	DET
ajtas-39	142	37	position	position	NOUN
ajtas-39	142	38	on	on	ADP
ajtas-39	142	39	the	the	DET
ajtas-39	142	40	research	research	NOUN
ajtas-39	142	41	issue	issue	NOUN
ajtas-39	142	42	.	.	PUNCT
ajtas-39	143	1	in	in	ADP
ajtas-39	143	2	the	the	DET
ajtas-39	143	3	middle	middle	ADJ
ajtas-39	143	4	-	-	PUNCT
ajtas-39	143	5	east	east	NOUN
ajtas-39	143	6	,	,	PUNCT
ajtas-39	143	7	the	the	DET
ajtas-39	143	8	young	young	ADJ
ajtas-39	143	9	consumer	consumer	NOUN
ajtas-39	143	10	are	be	AUX
ajtas-39	143	11	influenced	influence	VERB
ajtas-39	143	12	mainly	mainly	ADV
ajtas-39	143	13	by	by	ADP
ajtas-39	143	14	factors	factor	NOUN
ajtas-39	143	15	such	such	ADJ
ajtas-39	143	16	as	as	ADP
ajtas-39	143	17	personal	personal	ADJ
ajtas-39	143	18	attitude	attitude	NOUN
ajtas-39	143	19	and	and	CCONJ
ajtas-39	143	20	subjective	subjective	ADJ
ajtas-39	143	21	norms	norm	NOUN
ajtas-39	143	22	.	.	PUNCT
ajtas-39	144	1	limitations	limitation	NOUN
ajtas-39	144	2	of	of	ADP
ajtas-39	144	3	this	this	DET
ajtas-39	144	4	study	study	NOUN
ajtas-39	144	5	are	be	AUX
ajtas-39	144	6	the	the	DET
ajtas-39	144	7	fact	fact	NOUN
ajtas-39	144	8	that	that	SCONJ
ajtas-39	144	9	in	in	ADP
ajtas-39	144	10	our	our	PRON
ajtas-39	144	11	questionnaire	questionnaire	NOUN
ajtas-39	144	12	we	we	PRON
ajtas-39	144	13	focused	focus	VERB
ajtas-39	144	14	on	on	ADP
ajtas-39	144	15	how	how	SCONJ
ajtas-39	144	16	the	the	DET
ajtas-39	144	17	consumer	consumer	NOUN
ajtas-39	144	18	viewed	view	VERB
ajtas-39	144	19	the	the	DET
ajtas-39	144	20	purchase	purchase	NOUN
ajtas-39	144	21	of	of	ADP
ajtas-39	144	22	organic	organic	ADJ
ajtas-39	144	23	food	food	NOUN
ajtas-39	144	24	in	in	ADP
ajtas-39	144	25	general	general	ADJ
ajtas-39	144	26	and	and	CCONJ
ajtas-39	144	27	not	not	PART
ajtas-39	144	28	how	how	SCONJ
ajtas-39	144	29	they	they	PRON
ajtas-39	144	30	view	view	VERB
ajtas-39	144	31	the	the	DET
ajtas-39	144	32	purchase	purchase	NOUN
ajtas-39	144	33	of	of	ADP
ajtas-39	144	34	individual	individual	ADJ
ajtas-39	144	35	organic	organic	ADJ
ajtas-39	144	36	.	.	PUNCT
ajtas-39	145	1	our	our	PRON
ajtas-39	145	2	contribution	contribution	NOUN
ajtas-39	145	3	is	be	AUX
ajtas-39	145	4	to	to	PART
ajtas-39	145	5	identify	identify	VERB
ajtas-39	145	6	the	the	DET
ajtas-39	145	7	factors	factor	NOUN
ajtas-39	145	8	that	that	PRON
ajtas-39	145	9	influence	influence	VERB
ajtas-39	145	10	youth‘s	youth‘s	NOUN
ajtas-39	145	11	buying	buying	NOUN
ajtas-39	145	12	behaviour	behaviour	NOUN
ajtas-39	145	13	and	and	CCONJ
ajtas-39	145	14	choice	choice	NOUN
ajtas-39	145	15	for	for	ADP
ajtas-39	145	16	organic	organic	ADJ
ajtas-39	145	17	food	food	NOUN
ajtas-39	145	18	in	in	ADP
ajtas-39	145	19	middle	middle	ADJ
ajtas-39	145	20	-	-	PUNCT
ajtas-39	145	21	east	east	NOUN
ajtas-39	145	22	becuase	becuase	ADV
ajtas-39	145	23	their	their	PRON
ajtas-39	145	24	buying	buying	NOUN
ajtas-39	145	25	behaviour	behaviour	NOUN
ajtas-39	145	26	would	would	AUX
ajtas-39	145	27	help	help	VERB
ajtas-39	145	28	companies	company	NOUN
ajtas-39	145	29	to	to	PART
ajtas-39	145	30	innovate	innovate	VERB
ajtas-39	145	31	organic	organic	ADJ
ajtas-39	145	32	food	food	NOUN
ajtas-39	145	33	and	and	CCONJ
ajtas-39	145	34	know	know	VERB
ajtas-39	145	35	the	the	DET
ajtas-39	145	36	demand	demand	NOUN
ajtas-39	145	37	trends	trend	NOUN
ajtas-39	145	38	for	for	ADP
ajtas-39	145	39	the	the	DET
ajtas-39	145	40	same	same	ADJ
ajtas-39	145	41	.	.	PUNCT
ajtas-39	146	1	keywords	keyword	NOUN
ajtas-39	146	2	:	:	PUNCT
ajtas-39	146	3	consumer	consumer	NOUN
ajtas-39	146	4	behaviour	behaviour	NOUN
ajtas-39	146	5	,	,	PUNCT
ajtas-39	146	6	organic	organic	ADJ
ajtas-39	146	7	food	food	NOUN
ajtas-39	146	8	,	,	PUNCT
ajtas-39	146	9	theory	theory	NOUN
ajtas-39	146	10	of	of	ADP
ajtas-39	146	11	planned	plan	VERB
ajtas-39	146	12	behaviour	behaviour	NOUN
ajtas-39	146	13	,	,	PUNCT
ajtas-39	146	14	price	price	NOUN
ajtas-39	146	15	effect	effect	NOUN
ajtas-39	146	16	theory	theory	NOUN
ajtas-39	146	17	introduction	introduction	NOUN
ajtas-39	146	18	health	health	NOUN
ajtas-39	146	19	and	and	CCONJ
ajtas-39	146	20	a	a	DET
ajtas-39	146	21	healthy	healthy	ADJ
ajtas-39	146	22	lifestyle	lifestyle	NOUN
ajtas-39	146	23	have	have	AUX
ajtas-39	146	24	become	become	VERB
ajtas-39	146	25	increasingly	increasingly	ADV
ajtas-39	146	26	important	important	ADJ
ajtas-39	146	27	trends	trend	NOUN
ajtas-39	146	28	in	in	ADP
ajtas-39	146	29	recent	recent	ADJ
ajtas-39	146	30	times	time	NOUN
ajtas-39	146	31	.	.	PUNCT
ajtas-39	147	1	consumers	consumer	NOUN
ajtas-39	147	2	have	have	AUX
ajtas-39	147	3	become	become	VERB
ajtas-39	147	4	increasingly	increasingly	ADV
ajtas-39	147	5	interested	interested	ADJ
ajtas-39	147	6	in	in	ADP
ajtas-39	147	7	what	what	PRON
ajtas-39	147	8	they	they	PRON
ajtas-39	147	9	eat	eat	VERB
ajtas-39	147	10	in	in	ADP
ajtas-39	147	11	particular	particular	ADJ
ajtas-39	147	12	,	,	PUNCT
ajtas-39	147	13	the	the	DET
ajtas-39	147	14	nutritional	nutritional	ADJ
ajtas-39	147	15	value	value	NOUN
ajtas-39	147	16	and	and	CCONJ
ajtas-39	147	17	the	the	DET
ajtas-39	147	18	level	level	NOUN
ajtas-39	147	19	of	of	ADP
ajtas-39	147	20	artificial	artificial	ADJ
ajtas-39	147	21	additives	additive	NOUN
ajtas-39	147	22	in	in	ADP
ajtas-39	147	23	food	food	NOUN
ajtas-39	147	24	.	.	PUNCT
ajtas-39	148	1	these	these	DET
ajtas-39	148	2	changes	change	NOUN
ajtas-39	148	3	in	in	ADP
ajtas-39	148	4	preferences	preference	NOUN
ajtas-39	148	5	have	have	AUX
ajtas-39	148	6	led	lead	VERB
ajtas-39	148	7	to	to	ADP
ajtas-39	148	8	changes	change	NOUN
ajtas-39	148	9	in	in	ADP
ajtas-39	148	10	consumer	consumer	NOUN
ajtas-39	148	11	behaviour	behaviour	NOUN
ajtas-39	148	12	and	and	CCONJ
ajtas-39	148	13	significant	significant	ADJ
ajtas-39	148	14	growth	growth	NOUN
ajtas-39	148	15	in	in	ADP
ajtas-39	148	16	the	the	DET
ajtas-39	148	17	demand	demand	NOUN
ajtas-39	148	18	for	for	ADP
ajtas-39	148	19	organic	organic	ADJ
ajtas-39	148	20	food	food	NOUN
ajtas-39	148	21	which	which	PRON
ajtas-39	148	22	has	have	AUX
ajtas-39	148	23	become	become	VERB
ajtas-39	148	24	one	one	NUM
ajtas-39	148	25	of	of	ADP
ajtas-39	148	26	the	the	DET
ajtas-39	148	27	fastest	fast	ADJ
ajtas-39	148	28	growing	grow	VERB
ajtas-39	148	29	markets	market	NOUN
ajtas-39	148	30	in	in	ADP
ajtas-39	148	31	the	the	DET
ajtas-39	148	32	food	food	NOUN
ajtas-39	148	33	industry	industry	NOUN
ajtas-39	148	34	.according	.according	X
ajtas-39	148	35	to	to	ADP
ajtas-39	148	36	naim	naim	PROPN
ajtas-39	148	37	(	(	PUNCT
ajtas-39	148	38	2022	2022	NUM
ajtas-39	148	39	)	)	PUNCT
ajtas-39	148	40	,	,	PUNCT
ajtas-39	148	41	this	this	DET
ajtas-39	148	42	boom	boom	NOUN
ajtas-39	148	43	in	in	ADP
ajtas-39	148	44	organic	organic	ADJ
ajtas-39	148	45	food	food	NOUN
ajtas-39	148	46	is	be	AUX
ajtas-39	148	47	set	set	VERB
ajtas-39	148	48	to	to	PART
ajtas-39	148	49	continue	continue	VERB
ajtas-39	148	50	and	and	CCONJ
ajtas-39	148	51	a	a	DET
ajtas-39	148	52	recent	recent	ADJ
ajtas-39	148	53	report	report	NOUN
ajtas-39	148	54	from	from	ADP
ajtas-39	148	55	the	the	DET
ajtas-39	148	56	techsci	techsci	PROPN
ajtas-39	148	57	research	research	NOUN
ajtas-39	148	58	company	company	NOUN
ajtas-39	148	59	gave	give	VERB
ajtas-39	148	60	a	a	DET
ajtas-39	148	61	positive	positive	ADJ
ajtas-39	148	62	outlook	outlook	NOUN
ajtas-39	148	63	for	for	ADP
ajtas-39	148	64	the	the	DET
ajtas-39	148	65	future	future	ADJ
ajtas-39	148	66	arshi	arshi	NOUN
ajtas-39	148	67	(	(	PUNCT
ajtas-39	148	68	2021	2021	NUM
ajtas-39	148	69	)	)	PUNCT
ajtas-39	148	70	.	.	PUNCT
ajtas-39	149	1	in	in	ADP
ajtas-39	149	2	order	order	NOUN
ajtas-39	149	3	to	to	PART
ajtas-39	149	4	respond	respond	VERB
ajtas-39	149	5	adequately	adequately	ADV
ajtas-39	149	6	to	to	ADP
ajtas-39	149	7	these	these	DET
ajtas-39	149	8	changes	change	NOUN
ajtas-39	149	9	,	,	PUNCT
ajtas-39	149	10	it	it	PRON
ajtas-39	149	11	is	be	AUX
ajtas-39	149	12	important	important	ADJ
ajtas-39	149	13	to	to	PART
ajtas-39	149	14	understand	understand	VERB
ajtas-39	149	15	the	the	DET
ajtas-39	149	16	factors	factor	NOUN
ajtas-39	149	17	influencing	influence	VERB
ajtas-39	149	18	the	the	DET
ajtas-39	149	19	behaviour	behaviour	NOUN
ajtas-39	149	20	of	of	ADP
ajtas-39	149	21	consumers	consumer	NOUN
ajtas-39	149	22	when	when	SCONJ
ajtas-39	149	23	purchasing	purchase	VERB
ajtas-39	149	24	organic	organic	ADJ
ajtas-39	149	25	food	food	NOUN
ajtas-39	149	26	,	,	PUNCT
ajtas-39	149	27	both	both	PRON
ajtas-39	149	28	for	for	ADP
ajtas-39	149	29	the	the	DET
ajtas-39	149	30	retailer	retailer	NOUN
ajtas-39	149	31	and	and	CCONJ
ajtas-39	149	32	producer	producer	NOUN
ajtas-39	149	33	,	,	PUNCT
ajtas-39	149	34	as	as	ADV
ajtas-39	149	35	well	well	ADV
ajtas-39	149	36	as	as	ADP
ajtas-39	149	37	for	for	ADP
ajtas-39	149	38	politicians	politician	NOUN
ajtas-39	149	39	involved	involve	VERB
ajtas-39	149	40	in	in	ADP
ajtas-39	149	41	ecological	ecological	ADJ
ajtas-39	149	42	farming	farming	NOUN
ajtas-39	149	43	.	.	PUNCT
ajtas-39	150	1	american	american	ADJ
ajtas-39	150	2	journal	journal	PROPN
ajtas-39	150	3	of	of	ADP
ajtas-39	150	4	technology	technology	NOUN
ajtas-39	150	5	and	and	CCONJ
ajtas-39	150	6	applied	apply	VERB
ajtas-39	150	7	sciences	science	NOUN
ajtas-39	150	8	volume	volume	NOUN
ajtas-39	150	9	1	1	NUM
ajtas-39	150	10	,	,	PUNCT
ajtas-39	150	11	june	june	PROPN
ajtas-39	150	12	,	,	PUNCT
ajtas-39	150	13	2022	2022	NUM
ajtas-39	150	14	p	p	NOUN
ajtas-39	150	15	a	a	DET
ajtas-39	150	16	g	g	NOUN
ajtas-39	150	17	e	e	NOUN
ajtas-39	150	18	|	|	ADV
ajtas-39	150	19	26	26	NUM
ajtas-39	150	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	150	21	figure	figure	NOUN
ajtas-39	150	22	1	1	NUM
ajtas-39	150	23	.	.	PUNCT
ajtas-39	151	1	factors	factor	NOUN
ajtas-39	151	2	affecting	affect	VERB
ajtas-39	151	3	consumer	consumer	NOUN
ajtas-39	151	4	behaviour	behaviour	NOUN
ajtas-39	151	5	in	in	ADP
ajtas-39	151	6	addition	addition	NOUN
ajtas-39	151	7	,	,	PUNCT
ajtas-39	151	8	many	many	ADJ
ajtas-39	151	9	of	of	ADP
ajtas-39	151	10	the	the	DET
ajtas-39	151	11	authors	author	NOUN
ajtas-39	151	12	mentioned	mention	VERB
ajtas-39	151	13	above	above	ADV
ajtas-39	151	14	have	have	AUX
ajtas-39	151	15	mainly	mainly	ADV
ajtas-39	151	16	dealt	deal	VERB
ajtas-39	151	17	with	with	ADP
ajtas-39	151	18	the	the	DET
ajtas-39	151	19	behaviour	behaviour	NOUN
ajtas-39	151	20	of	of	ADP
ajtas-39	151	21	the	the	DET
ajtas-39	151	22	adult	adult	NOUN
ajtas-39	151	23	population	population	NOUN
ajtas-39	151	24	,	,	PUNCT
ajtas-39	151	25	which	which	PRON
ajtas-39	151	26	is	be	AUX
ajtas-39	151	27	the	the	DET
ajtas-39	151	28	main	main	ADJ
ajtas-39	151	29	purchasing	purchasing	NOUN
ajtas-39	151	30	force	force	NOUN
ajtas-39	151	31	.	.	PUNCT
ajtas-39	152	1	as	as	ADP
ajtas-39	152	2	a	a	DET
ajtas-39	152	3	result	result	NOUN
ajtas-39	152	4	,	,	PUNCT
ajtas-39	152	5	the	the	DET
ajtas-39	152	6	behaviour	behaviour	NOUN
ajtas-39	152	7	of	of	ADP
ajtas-39	152	8	the	the	DET
ajtas-39	152	9	younger	young	ADJ
ajtas-39	152	10	generation	generation	NOUN
ajtas-39	152	11	,	,	PUNCT
ajtas-39	152	12	which	which	PRON
ajtas-39	152	13	will	will	AUX
ajtas-39	152	14	very	very	ADV
ajtas-39	152	15	quickly	quickly	ADV
ajtas-39	152	16	be	be	AUX
ajtas-39	152	17	of	of	ADP
ajtas-39	152	18	productive	productive	ADJ
ajtas-39	152	19	age	age	NOUN
ajtas-39	152	20	and	and	CCONJ
ajtas-39	152	21	become	become	VERB
ajtas-39	152	22	the	the	DET
ajtas-39	152	23	new	new	ADJ
ajtas-39	152	24	purchasing	purchasing	NOUN
ajtas-39	152	25	force	force	NOUN
ajtas-39	152	26	,	,	PUNCT
ajtas-39	152	27	has	have	AUX
ajtas-39	152	28	received	receive	VERB
ajtas-39	152	29	little	little	ADJ
ajtas-39	152	30	investigation	investigation	NOUN
ajtas-39	152	31	.	.	PUNCT
ajtas-39	153	1	figure	figure	NOUN
ajtas-39	153	2	2	2	NUM
ajtas-39	153	3	.	.	NOUN
ajtas-39	154	1	subfactors	subfactor	NOUN
ajtas-39	154	2	affecting	affect	VERB
ajtas-39	154	3	consumer	consumer	NOUN
ajtas-39	154	4	behaviour	behaviour	NOUN
ajtas-39	154	5	in	in	ADP
ajtas-39	154	6	the	the	DET
ajtas-39	154	7	middle	middle	ADJ
ajtas-39	154	8	-	-	PUNCT
ajtas-39	154	9	east	east	NOUN
ajtas-39	154	10	republic	republic	NOUN
ajtas-39	154	11	,	,	PUNCT
ajtas-39	154	12	it	it	PRON
ajtas-39	154	13	is	be	AUX
ajtas-39	154	14	more	more	ADV
ajtas-39	154	15	obvious	obvious	ADJ
ajtas-39	154	16	,	,	PUNCT
ajtas-39	154	17	because	because	SCONJ
ajtas-39	154	18	there	there	PRON
ajtas-39	154	19	has	have	AUX
ajtas-39	154	20	only	only	ADV
ajtas-39	154	21	been	be	AUX
ajtas-39	154	22	one	one	NUM
ajtas-39	154	23	study	study	NOUN
ajtas-39	154	24	on	on	ADP
ajtas-39	154	25	the	the	DET
ajtas-39	154	26	behaviour	behaviour	NOUN
ajtas-39	154	27	of	of	ADP
ajtas-39	154	28	this	this	DET
ajtas-39	154	29	sector	sector	NOUN
ajtas-39	154	30	.	.	PUNCT
ajtas-39	155	1	for	for	ADP
ajtas-39	155	2	this	this	DET
ajtas-39	155	3	reason	reason	NOUN
ajtas-39	155	4	,	,	PUNCT
ajtas-39	155	5	we	we	PRON
ajtas-39	155	6	decided	decide	VERB
ajtas-39	155	7	to	to	PART
ajtas-39	155	8	focus	focus	VERB
ajtas-39	155	9	our	our	PRON
ajtas-39	155	10	research	research	NOUN
ajtas-39	155	11	on	on	ADP
ajtas-39	155	12	identifying	identify	VERB
ajtas-39	155	13	the	the	DET
ajtas-39	155	14	factors	factor	NOUN
ajtas-39	155	15	behind	behind	ADP
ajtas-39	155	16	the	the	DET
ajtas-39	155	17	consumer	consumer	NOUN
ajtas-39	155	18	behaviour	behaviour	NOUN
ajtas-39	155	19	of	of	ADP
ajtas-39	155	20	the	the	DET
ajtas-39	155	21	younger	young	ADJ
ajtas-39	155	22	generation	generation	NOUN
ajtas-39	155	23	.	.	PUNCT
ajtas-39	156	1	to	to	PART
ajtas-39	156	2	distinguish	distinguish	VERB
ajtas-39	156	3	our	our	PRON
ajtas-39	156	4	research	research	NOUN
ajtas-39	156	5	,	,	PUNCT
ajtas-39	156	6	we	we	PRON
ajtas-39	156	7	used	use	VERB
ajtas-39	156	8	the	the	DET
ajtas-39	156	9	model	model	NOUN
ajtas-39	156	10	of	of	ADP
ajtas-39	156	11	tpb	tpb	NOUN
ajtas-39	156	12	,	,	PUNCT
ajtas-39	156	13	which	which	PRON
ajtas-39	156	14	was	be	AUX
ajtas-39	156	15	used	use	VERB
ajtas-39	156	16	in	in	ADP
ajtas-39	156	17	middle	middle	ADJ
ajtas-39	156	18	-	-	PUNCT
ajtas-39	156	19	east	east	NOUN
ajtas-39	156	20	.	.	PUNCT
ajtas-39	157	1	american	american	PROPN
ajtas-39	157	2	journal	journal	PROPN
ajtas-39	157	3	of	of	ADP
ajtas-39	157	4	technology	technology	NOUN
ajtas-39	157	5	and	and	CCONJ
ajtas-39	157	6	applied	apply	VERB
ajtas-39	157	7	sciences	science	NOUN
ajtas-39	157	8	volume	volume	NOUN
ajtas-39	157	9	1	1	NUM
ajtas-39	157	10	,	,	PUNCT
ajtas-39	157	11	june	june	PROPN
ajtas-39	157	12	,	,	PUNCT
ajtas-39	157	13	2022	2022	NUM
ajtas-39	157	14	p	p	NOUN
ajtas-39	157	15	a	a	PRON
ajtas-39	157	16	g	g	NOUN
ajtas-39	157	17	e	e	NOUN
ajtas-39	157	18	|	|	ADV
ajtas-39	157	19	27	27	NUM
ajtas-39	157	20	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	157	21	figure	figure	NOUN
ajtas-39	157	22	3	3	NUM
ajtas-39	157	23	.	.	PUNCT
ajtas-39	157	24	factors	factor	NOUN
ajtas-39	157	25	of	of	ADP
ajtas-39	157	26	yourn	yourn	NOUN
ajtas-39	157	27	consumers	consumer	NOUN
ajtas-39	157	28	for	for	ADP
ajtas-39	157	29	cb	cb	PROPN
ajtas-39	157	30	further	far	ADV
ajtas-39	157	31	,	,	PUNCT
ajtas-39	157	32	we	we	PRON
ajtas-39	157	33	incorporated	incorporate	VERB
ajtas-39	157	34	additional	additional	ADJ
ajtas-39	157	35	constructs	construct	NOUN
ajtas-39	157	36	(	(	PUNCT
ajtas-39	157	37	moral	moral	ADJ
ajtas-39	157	38	attitude	attitude	NOUN
ajtas-39	157	39	,	,	PUNCT
ajtas-39	157	40	health	health	NOUN
ajtas-39	157	41	consciousness	consciousness	NOUN
ajtas-39	157	42	,	,	PUNCT
ajtas-39	157	43	and	and	CCONJ
ajtas-39	157	44	environmental	environmental	ADJ
ajtas-39	157	45	concern	concern	NOUN
ajtas-39	157	46	)	)	PUNCT
ajtas-39	157	47	in	in	ADP
ajtas-39	157	48	the	the	DET
ajtas-39	157	49	tpb	tpb	NOUN
ajtas-39	157	50	who	who	PRON
ajtas-39	157	51	measured	measure	VERB
ajtas-39	157	52	its	its	PRON
ajtas-39	157	53	appropriateness	appropriateness	NOUN
ajtas-39	157	54	in	in	ADP
ajtas-39	157	55	indian	indian	ADJ
ajtas-39	157	56	surrounding	surrounding	NOUN
ajtas-39	157	57	.	.	PUNCT
ajtas-39	158	1	combining	combine	VERB
ajtas-39	158	2	both	both	PRON
ajtas-39	158	3	young	young	ADJ
ajtas-39	158	4	generation	generation	NOUN
ajtas-39	158	5	and	and	CCONJ
ajtas-39	158	6	extended	extended	ADJ
ajtas-39	158	7	model	model	NOUN
ajtas-39	158	8	of	of	ADP
ajtas-39	158	9	tpb	tpb	NOUN
ajtas-39	158	10	bring	bring	VERB
ajtas-39	158	11	crucial	crucial	ADJ
ajtas-39	158	12	information	information	NOUN
ajtas-39	158	13	which	which	PRON
ajtas-39	158	14	can	can	AUX
ajtas-39	158	15	potentially	potentially	ADV
ajtas-39	158	16	be	be	AUX
ajtas-39	158	17	used	use	VERB
ajtas-39	158	18	not	not	PART
ajtas-39	158	19	only	only	ADV
ajtas-39	158	20	as	as	ADP
ajtas-39	158	21	a	a	DET
ajtas-39	158	22	basis	basis	NOUN
ajtas-39	158	23	for	for	ADP
ajtas-39	158	24	further	further	ADJ
ajtas-39	158	25	research	research	NOUN
ajtas-39	158	26	but	but	CCONJ
ajtas-39	158	27	will	will	AUX
ajtas-39	158	28	also	also	ADV
ajtas-39	158	29	be	be	AUX
ajtas-39	158	30	useful	useful	ADJ
ajtas-39	158	31	for	for	ADP
ajtas-39	158	32	organizations	organization	NOUN
ajtas-39	158	33	with	with	ADP
ajtas-39	158	34	a	a	DET
ajtas-39	158	35	practical	practical	ADJ
ajtas-39	158	36	interest	interest	NOUN
ajtas-39	158	37	in	in	ADP
ajtas-39	158	38	the	the	DET
ajtas-39	158	39	production	production	NOUN
ajtas-39	158	40	,	,	PUNCT
ajtas-39	158	41	sale	sale	NOUN
ajtas-39	158	42	and	and	CCONJ
ajtas-39	158	43	distribution	distribution	NOUN
ajtas-39	158	44	of	of	ADP
ajtas-39	158	45	organic	organic	ADJ
ajtas-39	158	46	food	food	NOUN
ajtas-39	158	47	.	.	PUNCT
ajtas-39	159	1	literature	literature	NOUN
ajtas-39	159	2	review	review	VERB
ajtas-39	159	3	organic	organic	ADJ
ajtas-39	159	4	food	food	NOUN
ajtas-39	159	5	,	,	PUNCT
ajtas-39	159	6	which	which	PRON
ajtas-39	159	7	can	can	AUX
ajtas-39	159	8	be	be	AUX
ajtas-39	159	9	defined	define	VERB
ajtas-39	159	10	as	as	ADP
ajtas-39	159	11	:	:	PUNCT
ajtas-39	159	12	‘	'	PUNCT
ajtas-39	159	13	food	food	NOUN
ajtas-39	159	14	produced	produce	VERB
ajtas-39	159	15	without	without	ADP
ajtas-39	159	16	using	use	VERB
ajtas-39	159	17	the	the	DET
ajtas-39	159	18	conventional	conventional	ADJ
ajtas-39	159	19	inputs	input	NOUN
ajtas-39	159	20	of	of	ADP
ajtas-39	159	21	modern	modern	ADJ
ajtas-39	159	22	,	,	PUNCT
ajtas-39	159	23	industrial	industrial	ADJ
ajtas-39	159	24	agriculture	agriculture	NOUN
ajtas-39	159	25	:	:	PUNCT
ajtas-39	159	26	pesticides	pesticide	NOUN
ajtas-39	159	27	,	,	PUNCT
ajtas-39	159	28	synthetic	synthetic	ADJ
ajtas-39	159	29	fertilizers	fertilizer	NOUN
ajtas-39	159	30	,	,	PUNCT
ajtas-39	159	31	sewage	sewage	NOUN
ajtas-39	159	32	sludge	sludge	NOUN
ajtas-39	159	33	,	,	PUNCT
ajtas-39	159	34	genetically	genetically	ADV
ajtas-39	159	35	modified	modify	VERB
ajtas-39	159	36	organisms	organism	NOUN
ajtas-39	159	37	(	(	PUNCT
ajtas-39	159	38	gmos	gmos	PROPN
ajtas-39	159	39	)	)	PUNCT
ajtas-39	159	40	,	,	PUNCT
ajtas-39	159	41	irradiation	irradiation	NOUN
ajtas-39	159	42	or	or	CCONJ
ajtas-39	159	43	food	food	NOUN
ajtas-39	159	44	additives	additive	NOUN
ajtas-39	159	45	’	'	PUNCT
ajtas-39	159	46	(	(	PUNCT
ajtas-39	159	47	allen	allen	NOUN
ajtas-39	159	48	and	and	CCONJ
ajtas-39	159	49	albala	albala	PROPN
ajtas-39	159	50	,	,	PUNCT
ajtas-39	159	51	2007	2007	NUM
ajtas-39	159	52	)	)	PUNCT
ajtas-39	159	53	,	,	PUNCT
ajtas-39	159	54	is	be	AUX
ajtas-39	159	55	by	by	ADP
ajtas-39	159	56	law	law	NOUN
ajtas-39	159	57	food	food	NOUN
ajtas-39	159	58	from	from	ADP
ajtas-39	159	59	ecological	ecological	ADJ
ajtas-39	159	60	farming	farming	NOUN
ajtas-39	159	61	which	which	PRON
ajtas-39	159	62	seeks	seek	VERB
ajtas-39	159	63	not	not	PART
ajtas-39	159	64	only	only	ADV
ajtas-39	159	65	to	to	PART
ajtas-39	159	66	cultivate	cultivate	VERB
ajtas-39	159	67	high	high	ADJ
ajtas-39	159	68	-	-	PUNCT
ajtas-39	159	69	quality	quality	NOUN
ajtas-39	159	70	food	food	NOUN
ajtas-39	159	71	,	,	PUNCT
ajtas-39	159	72	but	but	CCONJ
ajtas-39	159	73	also	also	ADV
ajtas-39	159	74	protects	protect	VERB
ajtas-39	159	75	the	the	DET
ajtas-39	159	76	environment	environment	NOUN
ajtas-39	159	77	.	.	PUNCT
ajtas-39	160	1	in	in	ADP
ajtas-39	160	2	addition	addition	NOUN
ajtas-39	160	3	to	to	ADP
ajtas-39	160	4	the	the	DET
ajtas-39	160	5	health	health	NOUN
ajtas-39	160	6	and	and	CCONJ
ajtas-39	160	7	safety	safety	NOUN
ajtas-39	160	8	requirements	requirement	NOUN
ajtas-39	160	9	,	,	PUNCT
ajtas-39	160	10	the	the	DET
ajtas-39	160	11	production	production	NOUN
ajtas-39	160	12	and	and	CCONJ
ajtas-39	160	13	processing	processing	NOUN
ajtas-39	160	14	of	of	ADP
ajtas-39	160	15	this	this	DET
ajtas-39	160	16	food	food	NOUN
ajtas-39	160	17	have	have	VERB
ajtas-39	160	18	to	to	PART
ajtas-39	160	19	fulfill	fulfill	VERB
ajtas-39	160	20	the	the	DET
ajtas-39	160	21	requirements	requirement	NOUN
ajtas-39	160	22	set	set	VERB
ajtas-39	160	23	out	out	ADP
ajtas-39	160	24	in	in	ADP
ajtas-39	160	25	the	the	DET
ajtas-39	160	26	council	council	NOUN
ajtas-39	160	27	regulation	regulation	NOUN
ajtas-39	160	28	(	(	PUNCT
ajtas-39	160	29	ec	ec	PROPN
ajtas-39	160	30	)	)	PUNCT
ajtas-39	160	31	no	no	NOUN
ajtas-39	160	32	.	.	NOUN
ajtas-39	160	33	834/2007	834/2007	NUM
ajtas-39	160	34	and	and	CCONJ
ajtas-39	160	35	also	also	ADV
ajtas-39	160	36	the	the	DET
ajtas-39	160	37	law	law	NOUN
ajtas-39	160	38	on	on	ADP
ajtas-39	160	39	ecological	ecological	ADJ
ajtas-39	160	40	farming	farming	NOUN
ajtas-39	160	41	in	in	ADP
ajtas-39	160	42	the	the	DET
ajtas-39	160	43	middle	middle	ADJ
ajtas-39	160	44	-	-	PUNCT
ajtas-39	160	45	east	east	NOUN
ajtas-39	160	46	republic	republic	PROPN
ajtas-39	160	47	no	no	INTJ
ajtas-39	160	48	.	.	PUNCT
ajtas-39	161	1	242/2000	242/2000	NUM
ajtas-39	161	2	coll	coll	X
ajtas-39	161	3	.	.	PUNCT
ajtas-39	162	1	(	(	PUNCT
ajtas-39	162	2	eagri	eagri	ADJ
ajtas-39	162	3	,	,	PUNCT
ajtas-39	162	4	2016	2016	NUM
ajtas-39	162	5	)	)	PUNCT
ajtas-39	162	6	.	.	PUNCT
ajtas-39	163	1	organic	organic	ADJ
ajtas-39	163	2	food	food	NOUN
ajtas-39	163	3	can	can	AUX
ajtas-39	163	4	also	also	ADV
ajtas-39	163	5	be	be	AUX
ajtas-39	163	6	simply	simply	ADV
ajtas-39	163	7	distinguished	distinguish	VERB
ajtas-39	163	8	from	from	ADP
ajtas-39	163	9	conventional	conventional	ADJ
ajtas-39	163	10	food	food	NOUN
ajtas-39	163	11	by	by	ADP
ajtas-39	163	12	its	its	PRON
ajtas-39	163	13	special	special	ADJ
ajtas-39	163	14	‘	'	PUNCT
ajtas-39	163	15	euro	euro	ADJ
ajtas-39	163	16	-	-	PUNCT
ajtas-39	163	17	leaf	leaf	NOUN
ajtas-39	163	18	’	'	PUNCT
ajtas-39	163	19	label	label	NOUN
ajtas-39	163	20	which	which	PRON
ajtas-39	163	21	has	have	AUX
ajtas-39	163	22	been	be	AUX
ajtas-39	163	23	used	use	VERB
ajtas-39	163	24	for	for	ADP
ajtas-39	163	25	all	all	DET
ajtas-39	163	26	ecological	ecological	ADJ
ajtas-39	163	27	products	product	NOUN
ajtas-39	163	28	produced	produce	VERB
ajtas-39	163	29	in	in	ADP
ajtas-39	163	30	the	the	DET
ajtas-39	163	31	eu	eu	PROPN
ajtas-39	163	32	since	since	SCONJ
ajtas-39	163	33	2010	2010	NUM
ajtas-39	163	34	.	.	PUNCT
ajtas-39	164	1	in	in	ADP
ajtas-39	164	2	addition	addition	NOUN
ajtas-39	164	3	to	to	ADP
ajtas-39	164	4	this	this	DET
ajtas-39	164	5	label	label	NOUN
ajtas-39	164	6	,	,	PUNCT
ajtas-39	164	7	there	there	PRON
ajtas-39	164	8	can	can	AUX
ajtas-39	164	9	also	also	ADV
ajtas-39	164	10	be	be	AUX
ajtas-39	164	11	a	a	DET
ajtas-39	164	12	national	national	ADJ
ajtas-39	164	13	logo	logo	NOUN
ajtas-39	164	14	,	,	PUNCT
ajtas-39	164	15	which	which	PRON
ajtas-39	164	16	falls	fall	VERB
ajtas-39	164	17	under	under	ADP
ajtas-39	164	18	the	the	DET
ajtas-39	164	19	competence	competence	NOUN
ajtas-39	164	20	of	of	ADP
ajtas-39	164	21	the	the	DET
ajtas-39	164	22	appropriate	appropriate	ADJ
ajtas-39	164	23	country	country	NOUN
ajtas-39	164	24	(	(	PUNCT
ajtas-39	164	25	eagri	eagri	NOUN
ajtas-39	164	26	,	,	PUNCT
ajtas-39	164	27	2017	2017	NUM
ajtas-39	164	28	)	)	PUNCT
ajtas-39	164	29	.	.	PUNCT
ajtas-39	165	1	the	the	DET
ajtas-39	165	2	applicability	applicability	NOUN
ajtas-39	165	3	of	of	ADP
ajtas-39	165	4	tpb	tpb	NOUN
ajtas-39	165	5	for	for	ADP
ajtas-39	165	6	organic	organic	ADJ
ajtas-39	165	7	food	food	NOUN
ajtas-39	165	8	has	have	AUX
ajtas-39	165	9	also	also	ADV
ajtas-39	165	10	been	be	AUX
ajtas-39	165	11	demonstrated	demonstrate	VERB
ajtas-39	165	12	by	by	ADP
ajtas-39	165	13	several	several	ADJ
ajtas-39	165	14	studies	study	NOUN
ajtas-39	165	15	across	across	ADP
ajtas-39	165	16	diverse	diverse	ADJ
ajtas-39	165	17	cultures	culture	NOUN
ajtas-39	165	18	(	(	PUNCT
ajtas-39	165	19	yadav	yadav	PROPN
ajtas-39	165	20	and	and	CCONJ
ajtas-39	165	21	pathak	pathak	PROPN
ajtas-39	165	22	,	,	PUNCT
ajtas-39	165	23	2016	2016	NUM
ajtas-39	165	24	)	)	PUNCT
ajtas-39	165	25	,	,	PUNCT
ajtas-39	165	26	while	while	SCONJ
ajtas-39	165	27	recent	recent	ADJ
ajtas-39	165	28	research	research	NOUN
ajtas-39	165	29	has	have	AUX
ajtas-39	165	30	shown	show	VERB
ajtas-39	165	31	that	that	SCONJ
ajtas-39	165	32	other	other	ADJ
ajtas-39	165	33	factors	factor	NOUN
ajtas-39	165	34	also	also	ADV
ajtas-39	165	35	have	have	VERB
ajtas-39	165	36	an	an	DET
ajtas-39	165	37	important	important	ADJ
ajtas-39	165	38	influence	influence	NOUN
ajtas-39	165	39	.	.	PUNCT
ajtas-39	166	1	amongst	amongst	ADP
ajtas-39	166	2	those	those	PRON
ajtas-39	166	3	which	which	PRON
ajtas-39	166	4	are	be	AUX
ajtas-39	166	5	cited	cite	VERB
ajtas-39	166	6	most	most	ADV
ajtas-39	166	7	frequently	frequently	ADV
ajtas-39	166	8	are	be	AUX
ajtas-39	166	9	moral	moral	ADJ
ajtas-39	166	10	aspects	aspect	NOUN
ajtas-39	166	11	(	(	PUNCT
ajtas-39	166	12	yazdanpanah	yazdanpanah	ADJ
ajtas-39	166	13	and	and	CCONJ
ajtas-39	166	14	forouzani	forouzani	NOUN
ajtas-39	166	15	,	,	PUNCT
ajtas-39	166	16	2015	2015	NUM
ajtas-39	166	17	,	,	PUNCT
ajtas-39	166	18	arvola	arvola	PROPN
ajtas-39	166	19	et	et	PROPN
ajtas-39	166	20	al	al	PROPN
ajtas-39	166	21	.	.	PROPN
ajtas-39	166	22	2008	2008	NUM
ajtas-39	166	23	)	)	PUNCT
ajtas-39	166	24	,	,	PUNCT
ajtas-39	166	25	health	health	NOUN
ajtas-39	166	26	concerns	concern	NOUN
ajtas-39	166	27	(	(	PUNCT
ajtas-39	166	28	smith	smith	NOUN
ajtas-39	166	29	and	and	CCONJ
ajtas-39	166	30	paladino	paladino	PROPN
ajtas-39	166	31	,	,	PUNCT
ajtas-39	166	32	2010	2010	NUM
ajtas-39	166	33	,	,	PUNCT
ajtas-39	166	34	yadav	yadav	PROPN
ajtas-39	166	35	and	and	CCONJ
ajtas-39	166	36	pathak	pathak	PROPN
ajtas-39	166	37	,	,	PUNCT
ajtas-39	166	38	2016	2016	NUM
ajtas-39	166	39	)	)	PUNCT
ajtas-39	166	40	and	and	CCONJ
ajtas-39	166	41	concerns	concern	NOUN
ajtas-39	166	42	about	about	ADP
ajtas-39	166	43	the	the	DET
ajtas-39	166	44	environment	environment	NOUN
ajtas-39	166	45	(	(	PUNCT
ajtas-39	166	46	smith	smith	NOUN
ajtas-39	166	47	and	and	CCONJ
ajtas-39	166	48	paladino	paladino	PROPN
ajtas-39	166	49	,	,	PUNCT
ajtas-39	166	50	2010	2010	NUM
ajtas-39	166	51	;	;	PUNCT
ajtas-39	166	52	pagiaslis	pagiasli	NOUN
ajtas-39	166	53	and	and	CCONJ
ajtas-39	166	54	krontalis	krontali	NOUN
ajtas-39	166	55	,	,	PUNCT
ajtas-39	166	56	2014	2014	NUM
ajtas-39	166	57	)	)	PUNCT
ajtas-39	166	58	.	.	PUNCT
ajtas-39	167	1	additionally	additionally	ADV
ajtas-39	167	2	,	,	PUNCT
ajtas-39	167	3	it	it	PRON
ajtas-39	167	4	has	have	AUX
ajtas-39	167	5	also	also	ADV
ajtas-39	167	6	been	be	AUX
ajtas-39	167	7	shown	show	VERB
ajtas-39	167	8	that	that	SCONJ
ajtas-39	167	9	the	the	DET
ajtas-39	167	10	inclusion	inclusion	NOUN
ajtas-39	167	11	of	of	ADP
ajtas-39	167	12	other	other	ADJ
ajtas-39	167	13	prognostic	prognostic	ADJ
ajtas-39	167	14	variables	variable	NOUN
ajtas-39	167	15	into	into	ADP
ajtas-39	167	16	the	the	DET
ajtas-39	167	17	original	original	ADJ
ajtas-39	167	18	model	model	NOUN
ajtas-39	167	19	improves	improve	VERB
ajtas-39	167	20	its	its	PRON
ajtas-39	167	21	predictive	predictive	ADJ
ajtas-39	167	22	ability	ability	NOUN
ajtas-39	167	23	,	,	PUNCT
ajtas-39	167	24	which	which	PRON
ajtas-39	167	25	is	be	AUX
ajtas-39	167	26	particularly	particularly	ADV
ajtas-39	167	27	desirable	desirable	ADJ
ajtas-39	167	28	(	(	PUNCT
ajtas-39	167	29	arvola	arvola	PROPN
ajtas-39	167	30	et	et	PROPN
ajtas-39	167	31	al	al	PROPN
ajtas-39	167	32	.	.	PROPN
ajtas-39	167	33	,	,	PUNCT
ajtas-39	167	34	2008	2008	NUM
ajtas-39	167	35	;	;	PUNCT
ajtas-39	167	36	donald	donald	PROPN
ajtas-39	167	37	,	,	PUNCT
ajtas-39	167	38	cooper	cooper	PROPN
ajtas-39	167	39	and	and	CCONJ
ajtas-39	167	40	conchie	conchie	NOUN
ajtas-39	167	41	,	,	PUNCT
ajtas-39	167	42	2014	2014	NUM
ajtas-39	167	43	)	)	PUNCT
ajtas-39	167	44	.	.	PUNCT
ajtas-39	168	1	american	american	PROPN
ajtas-39	168	2	journal	journal	PROPN
ajtas-39	168	3	of	of	ADP
ajtas-39	168	4	technology	technology	NOUN
ajtas-39	168	5	and	and	CCONJ
ajtas-39	168	6	applied	apply	VERB
ajtas-39	168	7	sciences	science	NOUN
ajtas-39	168	8	volume	volume	NOUN
ajtas-39	168	9	1	1	NUM
ajtas-39	168	10	,	,	PUNCT
ajtas-39	168	11	june	june	PROPN
ajtas-39	168	12	,	,	PUNCT
ajtas-39	168	13	2022	2022	NUM
ajtas-39	168	14	p	p	NOUN
ajtas-39	168	15	a	a	DET
ajtas-39	168	16	g	g	NOUN
ajtas-39	168	17	e	e	PROPN
ajtas-39	168	18	|	|	NOUN
ajtas-39	168	19	28	28	NUM
ajtas-39	168	20	www.americanjournal.org	www.americanjournal.org	PROPN
ajtas-39	168	21	if	if	SCONJ
ajtas-39	168	22	we	we	PRON
ajtas-39	168	23	include	include	VERB
ajtas-39	168	24	for	for	ADP
ajtas-39	168	25	organic	organic	ADJ
ajtas-39	168	26	food	food	NOUN
ajtas-39	168	27	,	,	PUNCT
ajtas-39	168	28	the	the	DET
ajtas-39	168	29	individual	individual	ADJ
ajtas-39	168	30	factors	factor	NOUN
ajtas-39	168	31	can	can	AUX
ajtas-39	168	32	be	be	AUX
ajtas-39	168	33	described	describe	VERB
ajtas-39	168	34	in	in	ADP
ajtas-39	168	35	the	the	DET
ajtas-39	168	36	following	following	ADJ
ajtas-39	168	37	way	way	NOUN
ajtas-39	168	38	.	.	PUNCT
ajtas-39	169	1	we	we	PRON
ajtas-39	169	2	understand	understand	VERB
ajtas-39	169	3	personal	personal	ADJ
ajtas-39	169	4	attitude	attitude	NOUN
ajtas-39	169	5	to	to	PART
ajtas-39	169	6	mean	mean	VERB
ajtas-39	169	7	the	the	DET
ajtas-39	169	8	extent	extent	NOUN
ajtas-39	169	9	to	to	PART
ajtas-39	169	10	which	which	PRON
ajtas-39	169	11	the	the	DET
ajtas-39	169	12	consumer	consumer	NOUN
ajtas-39	169	13	thinks	think	VERB
ajtas-39	169	14	that	that	SCONJ
ajtas-39	169	15	organic	organic	ADJ
ajtas-39	169	16	food	food	NOUN
ajtas-39	169	17	is	be	AUX
ajtas-39	169	18	healthier	healthy	ADJ
ajtas-39	169	19	,	,	PUNCT
ajtas-39	169	20	tastier	tasty	ADJ
ajtas-39	169	21	and	and	CCONJ
ajtas-39	169	22	of	of	ADP
ajtas-39	169	23	better	well	ADJ
ajtas-39	169	24	quality	quality	NOUN
ajtas-39	169	25	,	,	PUNCT
ajtas-39	169	26	and	and	CCONJ
ajtas-39	169	27	the	the	DET
ajtas-39	169	28	extent	extent	NOUN
ajtas-39	169	29	to	to	PART
ajtas-39	169	30	which	which	PRON
ajtas-39	169	31	the	the	DET
ajtas-39	169	32	purchase	purchase	NOUN
ajtas-39	169	33	of	of	ADP
ajtas-39	169	34	organic	organic	ADJ
ajtas-39	169	35	food	food	NOUN
ajtas-39	169	36	is	be	AUX
ajtas-39	169	37	considered	consider	VERB
ajtas-39	169	38	to	to	PART
ajtas-39	169	39	be	be	AUX
ajtas-39	169	40	wise	wise	ADJ
ajtas-39	169	41	and	and	CCONJ
ajtas-39	169	42	sensible	sensible	ADJ
ajtas-39	169	43	behaviour	behaviour	NOUN
ajtas-39	169	44	(	(	PUNCT
ajtas-39	169	45	hughner	hughner	NOUN
ajtas-39	169	46	et	et	PROPN
ajtas-39	169	47	al	al	PROPN
ajtas-39	169	48	2007	2007	NUM
ajtas-39	169	49	;	;	PUNCT
ajtas-39	169	50	gil	gil	PROPN
ajtas-39	169	51	and	and	CCONJ
ajtas-39	169	52	söder	söder	NOUN
ajtas-39	169	53	2006	2006	NUM
ajtas-39	169	54	;	;	PUNCT
ajtas-39	169	55	aryal	aryal	PROPN
ajtas-39	169	56	et	et	PROPN
ajtas-39	169	57	al	al	PROPN
ajtas-39	169	58	.	.	PROPN
ajtas-39	169	59	2009	2009	NUM
ajtas-39	169	60	)	)	PUNCT
ajtas-39	169	61	.	.	PUNCT
ajtas-39	170	1	subjective	subjective	ADJ
ajtas-39	170	2	norms	norm	NOUN
ajtas-39	170	3	refer	refer	VERB
ajtas-39	170	4	to	to	ADP
ajtas-39	170	5	whether	whether	SCONJ
ajtas-39	170	6	those	those	PRON
ajtas-39	170	7	close	close	ADJ
ajtas-39	170	8	to	to	ADP
ajtas-39	170	9	the	the	DET
ajtas-39	170	10	consumer	consumer	NOUN
ajtas-39	170	11	(	(	PUNCT
ajtas-39	170	12	family	family	NOUN
ajtas-39	170	13	,	,	PUNCT
ajtas-39	170	14	friends	friend	NOUN
ajtas-39	170	15	,	,	PUNCT
ajtas-39	170	16	colleagues	colleague	NOUN
ajtas-39	170	17	)	)	PUNCT
ajtas-39	170	18	believe	believe	VERB
ajtas-39	170	19	that	that	SCONJ
ajtas-39	170	20	a	a	DET
ajtas-39	170	21	specific	specific	ADJ
ajtas-39	170	22	behaviour	behaviour	NOUN
ajtas-39	170	23	is	be	AUX
ajtas-39	170	24	correct	correct	ADJ
ajtas-39	170	25	and	and	CCONJ
ajtas-39	170	26	that	that	SCONJ
ajtas-39	170	27	the	the	DET
ajtas-39	170	28	consumer	consumer	NOUN
ajtas-39	170	29	should	should	AUX
ajtas-39	170	30	,	,	PUNCT
ajtas-39	170	31	therefore	therefore	ADV
ajtas-39	170	32	,	,	PUNCT
ajtas-39	170	33	also	also	ADV
ajtas-39	170	34	behave	behave	VERB
ajtas-39	170	35	in	in	ADP
ajtas-39	170	36	that	that	DET
ajtas-39	170	37	way	way	NOUN
ajtas-39	170	38	(	(	PUNCT
ajtas-39	170	39	chen	chen	PROPN
ajtas-39	170	40	,	,	PUNCT
ajtas-39	170	41	2007	2007	NUM
ajtas-39	170	42	)	)	PUNCT
ajtas-39	170	43	.	.	PUNCT
ajtas-39	171	1	conscious	conscious	ADJ
ajtas-39	171	2	control	control	NOUN
ajtas-39	171	3	of	of	ADP
ajtas-39	171	4	behaviour	behaviour	NOUN
ajtas-39	171	5	represents	represent	VERB
ajtas-39	171	6	the	the	DET
ajtas-39	171	7	higher	high	ADJ
ajtas-39	171	8	price	price	NOUN
ajtas-39	171	9	,	,	PUNCT
ajtas-39	171	10	accessibility	accessibility	NOUN
ajtas-39	171	11	and	and	CCONJ
ajtas-39	171	12	the	the	DET
ajtas-39	171	13	trust	trust	NOUN
ajtas-39	171	14	of	of	ADP
ajtas-39	171	15	consumers	consumer	NOUN
ajtas-39	171	16	in	in	ADP
ajtas-39	171	17	the	the	DET
ajtas-39	171	18	certification	certification	NOUN
ajtas-39	171	19	system	system	NOUN
ajtas-39	171	20	and	and	CCONJ
ajtas-39	171	21	the	the	DET
ajtas-39	171	22	label	label	NOUN
ajtas-39	171	23	‘	'	PUNCT
ajtas-39	171	24	organic	organic	ADJ
ajtas-39	171	25	’	'	PUNCT
ajtas-39	171	26	.	.	PUNCT
ajtas-39	172	1	in	in	ADP
ajtas-39	172	2	other	other	ADJ
ajtas-39	172	3	words	word	NOUN
ajtas-39	172	4	,	,	PUNCT
ajtas-39	172	5	this	this	DET
ajtas-39	172	6	variable	variable	NOUN
ajtas-39	172	7	tells	tell	VERB
ajtas-39	172	8	us	we	PRON
ajtas-39	172	9	how	how	SCONJ
ajtas-39	172	10	easy	easy	ADJ
ajtas-39	172	11	it	it	PRON
ajtas-39	172	12	is	be	AUX
ajtas-39	172	13	for	for	ADP
ajtas-39	172	14	the	the	DET
ajtas-39	172	15	specific	specific	ADJ
ajtas-39	172	16	consumer	consumer	NOUN
ajtas-39	172	17	to	to	PART
ajtas-39	172	18	purchase	purchase	VERB
ajtas-39	172	19	organic	organic	ADJ
ajtas-39	172	20	food	food	NOUN
ajtas-39	172	21	(	(	PUNCT
ajtas-39	172	22	yadav	yadav	PROPN
ajtas-39	172	23	and	and	CCONJ
ajtas-39	172	24	pathak	pathak	PROPN
ajtas-39	172	25	,	,	PUNCT
ajtas-39	172	26	2016	2016	NUM
ajtas-39	172	27	;	;	PUNCT
ajtas-39	172	28	yazdanpanah	yazdanpanah	ADJ
ajtas-39	172	29	and	and	CCONJ
ajtas-39	172	30	forouzani	forouzani	NOUN
ajtas-39	172	31	,	,	PUNCT
ajtas-39	172	32	2015	2015	NUM
ajtas-39	172	33	)	)	PUNCT
ajtas-39	172	34	.	.	PUNCT
ajtas-39	173	1	we	we	PRON
ajtas-39	173	2	understand	understand	VERB
ajtas-39	173	3	the	the	DET
ajtas-39	173	4	moral	moral	ADJ
ajtas-39	173	5	aspects	aspect	NOUN
ajtas-39	173	6	to	to	PART
ajtas-39	173	7	be	be	AUX
ajtas-39	173	8	the	the	DET
ajtas-39	173	9	concerns	concern	NOUN
ajtas-39	173	10	of	of	ADP
ajtas-39	173	11	the	the	DET
ajtas-39	173	12	specific	specific	ADJ
ajtas-39	173	13	consumer	consumer	NOUN
ajtas-39	173	14	about	about	ADP
ajtas-39	173	15	him	he	PRON
ajtas-39	173	16	/	/	PUNCT
ajtas-39	173	17	herself	herself	PRON
ajtas-39	173	18	,	,	PUNCT
ajtas-39	173	19	as	as	ADV
ajtas-39	173	20	well	well	ADV
ajtas-39	173	21	as	as	ADP
ajtas-39	173	22	society	society	NOUN
ajtas-39	173	23	and	and	CCONJ
ajtas-39	173	24	the	the	DET
ajtas-39	173	25	environment	environment	NOUN
ajtas-39	173	26	(	(	PUNCT
ajtas-39	173	27	arvola	arvola	PROPN
ajtas-39	173	28	et	et	PROPN
ajtas-39	173	29	al	al	PROPN
ajtas-39	173	30	.	.	PROPN
ajtas-39	173	31	,	,	PUNCT
ajtas-39	173	32	2008	2008	NUM
ajtas-39	173	33	;	;	PUNCT
ajtas-39	173	34	yadava	yadava	PROPN
ajtas-39	173	35	and	and	CCONJ
ajtas-39	173	36	pathaka	pathaka	PROPN
ajtas-39	173	37	,	,	PUNCT
ajtas-39	173	38	2016	2016	NUM
ajtas-39	173	39	)	)	PUNCT
ajtas-39	173	40	.	.	PUNCT
ajtas-39	174	1	concerns	concern	NOUN
ajtas-39	174	2	about	about	ADP
ajtas-39	174	3	your	your	PRON
ajtas-39	174	4	own	own	ADJ
ajtas-39	174	5	health	health	NOUN
ajtas-39	174	6	are	be	AUX
ajtas-39	174	7	the	the	DET
ajtas-39	174	8	extent	extent	NOUN
ajtas-39	174	9	to	to	PART
ajtas-39	174	10	which	which	PRON
ajtas-39	174	11	health	health	NOUN
ajtas-39	174	12	and	and	CCONJ
ajtas-39	174	13	the	the	DET
ajtas-39	174	14	content	content	NOUN
ajtas-39	174	15	of	of	ADP
ajtas-39	174	16	food	food	NOUN
ajtas-39	174	17	are	be	AUX
ajtas-39	174	18	important	important	ADJ
ajtas-39	174	19	for	for	ADP
ajtas-39	174	20	the	the	DET
ajtas-39	174	21	consumer	consumer	NOUN
ajtas-39	174	22	when	when	SCONJ
ajtas-39	174	23	deciding	decide	VERB
ajtas-39	174	24	whether	whether	SCONJ
ajtas-39	174	25	or	or	CCONJ
ajtas-39	174	26	not	not	PART
ajtas-39	174	27	to	to	PART
ajtas-39	174	28	buy	buy	VERB
ajtas-39	174	29	organic	organic	ADJ
ajtas-39	174	30	food	food	NOUN
ajtas-39	174	31	.	.	PUNCT
ajtas-39	175	1	in	in	ADP
ajtas-39	175	2	the	the	DET
ajtas-39	175	3	case	case	NOUN
ajtas-39	175	4	of	of	ADP
ajtas-39	175	5	concerns	concern	NOUN
ajtas-39	175	6	about	about	ADP
ajtas-39	175	7	the	the	DET
ajtas-39	175	8	environment	environment	NOUN
ajtas-39	175	9	,	,	PUNCT
ajtas-39	175	10	it	it	PRON
ajtas-39	175	11	is	be	AUX
ajtas-39	175	12	about	about	ADP
ajtas-39	175	13	the	the	DET
ajtas-39	175	14	extent	extent	NOUN
ajtas-39	175	15	to	to	PART
ajtas-39	175	16	which	which	PRON
ajtas-39	175	17	ecological	ecological	ADJ
ajtas-39	175	18	issues	issue	NOUN
ajtas-39	175	19	enter	enter	VERB
ajtas-39	175	20	into	into	ADP
ajtas-39	175	21	the	the	DET
ajtas-39	175	22	consumer	consumer	NOUN
ajtas-39	175	23	’s	’s	PART
ajtas-39	175	24	decision	decision	NOUN
ajtas-39	175	25	-	-	PUNCT
ajtas-39	175	26	making	make	VERB
ajtas-39	175	27	process	process	NOUN
ajtas-39	175	28	–	–	PUNCT
ajtas-39	175	29	when	when	SCONJ
ajtas-39	175	30	purchasing	purchase	VERB
ajtas-39	175	31	organic	organic	ADJ
ajtas-39	175	32	food	food	NOUN
ajtas-39	175	33	,	,	PUNCT
ajtas-39	175	34	do	do	AUX
ajtas-39	175	35	they	they	PRON
ajtas-39	175	36	consider	consider	VERB
ajtas-39	175	37	the	the	DET
ajtas-39	175	38	negative	negative	ADJ
ajtas-39	175	39	impacts	impact	NOUN
ajtas-39	175	40	from	from	ADP
ajtas-39	175	41	its	its	PRON
ajtas-39	175	42	production	production	NOUN
ajtas-39	175	43	and	and	CCONJ
ajtas-39	175	44	distribution	distribution	NOUN
ajtas-39	175	45	on	on	ADP
ajtas-39	175	46	the	the	DET
ajtas-39	175	47	environment	environment	NOUN
ajtas-39	175	48	?	?	PUNCT
ajtas-39	176	1	(	(	PUNCT
ajtas-39	176	2	yadav	yadav	PROPN
ajtas-39	176	3	and	and	CCONJ
ajtas-39	176	4	pathak	pathak	PROPN
ajtas-39	176	5	,	,	PUNCT
ajtas-39	176	6	2016	2016	NUM
ajtas-39	176	7	)	)	PUNCT
ajtas-39	176	8	.	.	PUNCT
ajtas-39	177	1	results/	results/	NUM
ajtas-39	177	2	discussion	discussion	NOUN
ajtas-39	177	3	the	the	DET
ajtas-39	177	4	factor	factor	NOUN
ajtas-39	177	5	which	which	PRON
ajtas-39	177	6	the	the	DET
ajtas-39	177	7	research	research	NOUN
ajtas-39	177	8	results	result	VERB
ajtas-39	177	9	in	in	ADP
ajtas-39	177	10	consumer	consumer	NOUN
ajtas-39	177	11	behaviour	behaviour	NOUN
ajtas-39	177	12	indicated	indicate	VERB
ajtas-39	177	13	were	be	AUX
ajtas-39	177	14	significantly	significantly	ADV
ajtas-39	177	15	influential	influential	ADJ
ajtas-39	177	16	was	be	AUX
ajtas-39	177	17	subjective	subjective	ADJ
ajtas-39	177	18	norms	norm	NOUN
ajtas-39	177	19	.	.	PUNCT
ajtas-39	178	1	this	this	DET
ajtas-39	178	2	finding	finding	NOUN
ajtas-39	178	3	led	lead	VERB
ajtas-39	178	4	us	we	PRON
ajtas-39	178	5	to	to	ADP
ajtas-39	178	6	the	the	DET
ajtas-39	178	7	conclusion	conclusion	NOUN
ajtas-39	178	8	that	that	SCONJ
ajtas-39	178	9	this	this	PRON
ajtas-39	178	10	might	might	AUX
ajtas-39	178	11	also	also	ADV
ajtas-39	178	12	be	be	AUX
ajtas-39	178	13	the	the	DET
ajtas-39	178	14	case	case	NOUN
ajtas-39	178	15	for	for	ADP
ajtas-39	178	16	the	the	DET
ajtas-39	178	17	young	young	ADJ
ajtas-39	178	18	consumer	consumer	NOUN
ajtas-39	178	19	.	.	PUNCT
ajtas-39	179	1	figure	figure	NOUN
ajtas-39	179	2	4	4	NUM
ajtas-39	179	3	.	.	PUNCT
ajtas-39	180	1	factors	factor	NOUN
ajtas-39	180	2	identified	identify	VERB
ajtas-39	180	3	in	in	ADP
ajtas-39	180	4	the	the	DET
ajtas-39	180	5	research	research	NOUN
ajtas-39	180	6	to	to	PART
ajtas-39	180	7	measure	measure	VERB
ajtas-39	180	8	cb	cb	PROPN
ajtas-39	180	9	for	for	ADP
ajtas-39	180	10	organic	organic	ADJ
ajtas-39	180	11	food	food	NOUN
ajtas-39	180	12	in	in	ADP
ajtas-39	180	13	middleeast	middleeast	PROPN
ajtas-39	180	14	.	.	PUNCT
ajtas-39	181	1	the	the	DET
ajtas-39	181	2	research	research	NOUN
ajtas-39	181	3	also	also	ADV
ajtas-39	181	4	showed	show	VERB
ajtas-39	181	5	that	that	SCONJ
ajtas-39	181	6	organic	organic	ADJ
ajtas-39	181	7	food	food	NOUN
ajtas-39	181	8	is	be	AUX
ajtas-39	181	9	viewed	view	VERB
ajtas-39	181	10	negatively	negatively	ADV
ajtas-39	181	11	by	by	ADP
ajtas-39	181	12	the	the	DET
ajtas-39	181	13	families	family	NOUN
ajtas-39	181	14	of	of	ADP
ajtas-39	181	15	consumers	consumer	NOUN
ajtas-39	181	16	who	who	PRON
ajtas-39	181	17	do	do	AUX
ajtas-39	181	18	not	not	PART
ajtas-39	181	19	buy	buy	VERB
ajtas-39	181	20	organic	organic	ADJ
ajtas-39	181	21	food	food	NOUN
ajtas-39	181	22	as	as	ADV
ajtas-39	181	23	well	well	ADV
ajtas-39	181	24	as	as	ADP
ajtas-39	181	25	by	by	ADP
ajtas-39	181	26	those	those	PRON
ajtas-39	181	27	who	who	PRON
ajtas-39	181	28	prioritize	prioritize	VERB
ajtas-39	181	29	it	it	PRON
ajtas-39	181	30	.	.	PUNCT
ajtas-39	182	1	from	from	ADP
ajtas-39	182	2	this	this	PRON
ajtas-39	182	3	,	,	PUNCT
ajtas-39	182	4	we	we	PRON
ajtas-39	182	5	deduced	deduce	VERB
ajtas-39	182	6	that	that	SCONJ
ajtas-39	182	7	there	there	PRON
ajtas-39	182	8	may	may	AUX
ajtas-39	182	9	be	be	AUX
ajtas-39	182	10	a	a	DET
ajtas-39	182	11	limited	limited	ADJ
ajtas-39	182	12	level	level	NOUN
ajtas-39	182	13	of	of	ADP
ajtas-39	182	14	independence	independence	NOUN
ajtas-39	182	15	in	in	ADP
ajtas-39	182	16	the	the	DET
ajtas-39	182	17	decision	decision	NOUN
ajtas-39	182	18	-	-	PUNCT
ajtas-39	182	19	making	making	NOUN
ajtas-39	182	20	of	of	ADP
ajtas-39	182	21	students	student	NOUN
ajtas-39	182	22	from	from	ADP
ajtas-39	182	23	brno	brno	NOUN
ajtas-39	182	24	,	,	PUNCT
ajtas-39	182	25	which	which	PRON
ajtas-39	182	26	may	may	AUX
ajtas-39	182	27	be	be	AUX
ajtas-39	182	28	one	one	NUM
ajtas-39	182	29	of	of	ADP
ajtas-39	182	30	the	the	DET
ajtas-39	182	31	main	main	ADJ
ajtas-39	182	32	reasons	reason	NOUN
ajtas-39	182	33	why	why	SCONJ
ajtas-39	182	34	a	a	DET
ajtas-39	182	35	large	large	ADJ
ajtas-39	182	36	number	number	NOUN
ajtas-39	182	37	of	of	ADP
ajtas-39	182	38	young	young	ADJ
ajtas-39	182	39	consumers	consumer	NOUN
ajtas-39	182	40	still	still	ADV
ajtas-39	182	41	prefer	prefer	VERB
ajtas-39	182	42	conventional	conventional	ADJ
ajtas-39	182	43	food	food	NOUN
ajtas-39	182	44	.	.	PUNCT
ajtas-39	183	1	the	the	DET
ajtas-39	183	2	last	last	ADJ
ajtas-39	183	3	factor	factor	NOUN
ajtas-39	183	4	which	which	PRON
ajtas-39	183	5	was	be	AUX
ajtas-39	183	6	added	add	VERB
ajtas-39	183	7	to	to	ADP
ajtas-39	183	8	the	the	DET
ajtas-39	183	9	original	original	ADJ
ajtas-39	183	10	tpb	tpb	NOUN
ajtas-39	183	11	model	model	NOUN
ajtas-39	183	12	,	,	PUNCT
ajtas-39	183	13	and	and	CCONJ
ajtas-39	183	14	the	the	DET
ajtas-39	183	15	significance	significance	NOUN
ajtas-39	183	16	of	of	ADP
ajtas-39	183	17	which	which	PRON
ajtas-39	183	18	is	be	AUX
ajtas-39	183	19	agreed	agree	VERB
ajtas-39	183	20	upon	upon	SCONJ
ajtas-39	183	21	by	by	ADP
ajtas-39	183	22	a	a	DET
ajtas-39	183	23	number	number	NOUN
ajtas-39	183	24	of	of	ADP
ajtas-39	183	25	authors	author	NOUN
ajtas-39	183	26	was	be	AUX
ajtas-39	183	27	moral	moral	ADJ
ajtas-39	183	28	aspects	aspect	NOUN
ajtas-39	183	29	.	.	PUNCT
ajtas-39	184	1	its	its	PRON
ajtas-39	184	2	significance	significance	NOUN
ajtas-39	184	3	stems	stem	VERB
ajtas-39	184	4	from	from	ADP
ajtas-39	184	5	criticisms	criticism	NOUN
ajtas-39	184	6	of	of	ADP
ajtas-39	184	7	rational	rational	ADJ
ajtas-39	184	8	american	american	ADJ
ajtas-39	184	9	journal	journal	NOUN
ajtas-39	184	10	of	of	ADP
ajtas-39	184	11	technology	technology	NOUN
ajtas-39	184	12	and	and	CCONJ
ajtas-39	184	13	applied	apply	VERB
ajtas-39	184	14	sciences	science	NOUN
ajtas-39	184	15	volume	volume	NOUN
ajtas-39	184	16	1	1	NUM
ajtas-39	184	17	,	,	PUNCT
ajtas-39	184	18	june	june	PROPN
ajtas-39	184	19	,	,	PUNCT
ajtas-39	184	20	2022	2022	NUM
ajtas-39	184	21	p	p	NOUN
ajtas-39	184	22	a	a	DET
ajtas-39	184	23	g	g	NOUN
ajtas-39	184	24	e	e	NOUN
ajtas-39	184	25	|	|	ADV
ajtas-39	184	26	29	29	NUM
ajtas-39	184	27	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	184	28	models	model	NOUN
ajtas-39	184	29	and	and	CCONJ
ajtas-39	184	30	represents	represent	VERB
ajtas-39	184	31	people	people	NOUN
ajtas-39	184	32	’s	’s	PART
ajtas-39	184	33	convictions	conviction	NOUN
ajtas-39	184	34	about	about	ADP
ajtas-39	184	35	what	what	PRON
ajtas-39	184	36	is	be	AUX
ajtas-39	184	37	and	and	CCONJ
ajtas-39	184	38	is	be	AUX
ajtas-39	184	39	not	not	PART
ajtas-39	184	40	correct	correct	ADJ
ajtas-39	184	41	.	.	PUNCT
ajtas-39	185	1	the	the	DET
ajtas-39	185	2	significance	significance	NOUN
ajtas-39	185	3	of	of	ADP
ajtas-39	185	4	this	this	DET
ajtas-39	185	5	factor	factor	NOUN
ajtas-39	185	6	in	in	ADP
ajtas-39	185	7	predicting	predict	VERB
ajtas-39	185	8	the	the	DET
ajtas-39	185	9	consumer	consumer	NOUN
ajtas-39	185	10	’s	’s	PART
ajtas-39	185	11	intention	intention	NOUN
ajtas-39	185	12	to	to	PART
ajtas-39	185	13	purchase	purchase	VERB
ajtas-39	185	14	organic	organic	ADJ
ajtas-39	185	15	food	food	NOUN
ajtas-39	185	16	was	be	AUX
ajtas-39	185	17	also	also	ADV
ajtas-39	185	18	demonstrated	demonstrate	VERB
ajtas-39	185	19	in	in	ADP
ajtas-39	185	20	this	this	DET
ajtas-39	185	21	research	research	NOUN
ajtas-39	185	22	and	and	CCONJ
ajtas-39	185	23	the	the	DET
ajtas-39	185	24	value	value	NOUN
ajtas-39	185	25	of	of	ADP
ajtas-39	185	26	the	the	DET
ajtas-39	185	27	standardized	standardized	ADJ
ajtas-39	185	28	beta	beta	ADJ
ajtas-39	185	29	coefficient	coefficient	NOUN
ajtas-39	185	30	indicated	indicate	VERB
ajtas-39	185	31	the	the	DET
ajtas-39	185	32	most	most	ADV
ajtas-39	185	33	substantial	substantial	ADJ
ajtas-39	185	34	association	association	NOUN
ajtas-39	185	35	in	in	ADP
ajtas-39	185	36	comparison	comparison	NOUN
ajtas-39	185	37	with	with	ADP
ajtas-39	185	38	the	the	DET
ajtas-39	185	39	other	other	ADJ
ajtas-39	185	40	factors	factor	NOUN
ajtas-39	185	41	.	.	PUNCT
ajtas-39	186	1	conclusions	conclusion	NOUN
ajtas-39	186	2	our	our	PRON
ajtas-39	186	3	use	use	NOUN
ajtas-39	186	4	of	of	ADP
ajtas-39	186	5	the	the	DET
ajtas-39	186	6	social	social	ADJ
ajtas-39	186	7	-	-	PUNCT
ajtas-39	186	8	psychological	psychological	ADJ
ajtas-39	186	9	tpb	tpb	NOUN
ajtas-39	186	10	model	model	NOUN
ajtas-39	186	11	to	to	PART
ajtas-39	186	12	explain	explain	VERB
ajtas-39	186	13	the	the	DET
ajtas-39	186	14	behaviour	behaviour	NOUN
ajtas-39	186	15	of	of	ADP
ajtas-39	186	16	young	young	ADJ
ajtas-39	186	17	middle	middle	ADJ
ajtas-39	186	18	-	-	PUNCT
ajtas-39	186	19	east	east	NOUN
ajtas-39	186	20	consumers	consumer	NOUN
ajtas-39	186	21	when	when	SCONJ
ajtas-39	186	22	purchasing	purchase	VERB
ajtas-39	186	23	organic	organic	ADJ
ajtas-39	186	24	food	food	NOUN
ajtas-39	186	25	brought	bring	VERB
ajtas-39	186	26	us	we	PRON
ajtas-39	186	27	some	some	DET
ajtas-39	186	28	interesting	interesting	ADJ
ajtas-39	186	29	conclusions	conclusion	NOUN
ajtas-39	186	30	.	.	PUNCT
ajtas-39	187	1	it	it	PRON
ajtas-39	187	2	transpired	transpire	VERB
ajtas-39	187	3	that	that	SCONJ
ajtas-39	187	4	the	the	DET
ajtas-39	187	5	most	most	ADV
ajtas-39	187	6	important	important	ADJ
ajtas-39	187	7	factors	factor	NOUN
ajtas-39	187	8	were	be	AUX
ajtas-39	187	9	moral	moral	ADJ
ajtas-39	187	10	aspects	aspect	NOUN
ajtas-39	187	11	and	and	CCONJ
ajtas-39	187	12	health	health	NOUN
ajtas-39	187	13	concerns	concern	NOUN
ajtas-39	187	14	,	,	PUNCT
ajtas-39	187	15	which	which	PRON
ajtas-39	187	16	reinforces	reinforce	VERB
ajtas-39	187	17	the	the	DET
ajtas-39	187	18	results	result	NOUN
ajtas-39	187	19	of	of	ADP
ajtas-39	187	20	previous	previous	ADJ
ajtas-39	187	21	research	research	NOUN
ajtas-39	187	22	which	which	PRON
ajtas-39	187	23	pointed	point	VERB
ajtas-39	187	24	to	to	ADP
ajtas-39	187	25	the	the	DET
ajtas-39	187	26	important	important	ADJ
ajtas-39	187	27	influence	influence	NOUN
ajtas-39	187	28	of	of	ADP
ajtas-39	187	29	other	other	ADJ
ajtas-39	187	30	variables	variable	NOUN
ajtas-39	187	31	.	.	PUNCT
ajtas-39	188	1	on	on	ADP
ajtas-39	188	2	the	the	DET
ajtas-39	188	3	other	other	ADJ
ajtas-39	188	4	hand	hand	NOUN
ajtas-39	188	5	,	,	PUNCT
ajtas-39	188	6	the	the	DET
ajtas-39	188	7	influence	influence	NOUN
ajtas-39	188	8	of	of	ADP
ajtas-39	188	9	conscious	conscious	ADJ
ajtas-39	188	10	control	control	NOUN
ajtas-39	188	11	of	of	ADP
ajtas-39	188	12	behaviour	behaviour	NOUN
ajtas-39	188	13	was	be	AUX
ajtas-39	188	14	shown	show	VERB
ajtas-39	188	15	to	to	PART
ajtas-39	188	16	be	be	AUX
ajtas-39	188	17	insignificant	insignificant	ADJ
ajtas-39	188	18	,	,	PUNCT
ajtas-39	188	19	which	which	PRON
ajtas-39	188	20	corresponds	correspond	VERB
ajtas-39	188	21	to	to	ADP
ajtas-39	188	22	the	the	DET
ajtas-39	188	23	trend	trend	NOUN
ajtas-39	188	24	in	in	ADP
ajtas-39	188	25	healthy	healthy	ADJ
ajtas-39	188	26	living	living	NOUN
ajtas-39	188	27	and	and	CCONJ
ajtas-39	188	28	the	the	DET
ajtas-39	188	29	result	result	NOUN
ajtas-39	188	30	that	that	SCONJ
ajtas-39	188	31	consumers	consumer	NOUN
ajtas-39	188	32	are	be	AUX
ajtas-39	188	33	willing	willing	ADJ
ajtas-39	188	34	to	to	PART
ajtas-39	188	35	pay	pay	VERB
ajtas-39	188	36	higher	high	ADJ
ajtas-39	188	37	prices	price	NOUN
ajtas-39	188	38	for	for	ADP
ajtas-39	188	39	organic	organic	ADJ
ajtas-39	188	40	food	food	NOUN
ajtas-39	188	41	.	.	PUNCT
ajtas-39	189	1	references	reference	NOUN
ajtas-39	189	2	[	[	X
ajtas-39	189	3	1	1	NUM
ajtas-39	189	4	]	]	X
ajtas-39	189	5	hunt	hunt	NOUN
ajtas-39	189	6	,	,	PUNCT
ajtas-39	189	7	s.	s.	PROPN
ajtas-39	189	8	d.	d.	PROPN
ajtas-39	189	9	(	(	PUNCT
ajtas-39	189	10	2004	2004	NUM
ajtas-39	189	11	)	)	PUNCT
ajtas-39	189	12	.	.	PUNCT
ajtas-39	190	1	a	a	DET
ajtas-39	190	2	general	general	ADJ
ajtas-39	190	3	theory	theory	NOUN
ajtas-39	190	4	of	of	ADP
ajtas-39	190	5	competition	competition	NOUN
ajtas-39	190	6	:	:	PUNCT
ajtas-39	190	7	resources	resource	NOUN
ajtas-39	190	8	,	,	PUNCT
ajtas-39	190	9	competences	competence	NOUN
ajtas-39	190	10	,	,	PUNCT
ajtas-39	190	11	productivity	productivity	NOUN
ajtas-39	190	12	,	,	PUNCT
ajtas-39	190	13	and	and	CCONJ
ajtas-39	190	14	economic	economic	ADJ
ajtas-39	190	15	growth	growth	NOUN
ajtas-39	190	16	.	.	PUNCT
ajtas-39	191	1	thousand	thousand	NUM
ajtas-39	191	2	oaks	oak	NOUN
ajtas-39	191	3	,	,	PUNCT
ajtas-39	191	4	california	california	PROPN
ajtas-39	191	5	:	:	PUNCT
ajtas-39	191	6	sage	sage	NOUN
ajtas-39	191	7	publications	publication	NOUN
ajtas-39	191	8	.	.	PUNCT
ajtas-39	192	1	[	[	X
ajtas-39	192	2	2	2	NUM
ajtas-39	192	3	]	]	X
ajtas-39	192	4	jaworski	jaworski	PROPN
ajtas-39	192	5	,	,	PUNCT
ajtas-39	192	6	b.	b.	PROPN
ajtas-39	192	7	,	,	PUNCT
ajtas-39	192	8	&	&	CCONJ
ajtas-39	192	9	kohli	kohli	PROPN
ajtas-39	192	10	,	,	PUNCT
ajtas-39	192	11	a.	a.	NOUN
ajtas-39	192	12	(	(	PUNCT
ajtas-39	192	13	2006	2006	NUM
ajtas-39	192	14	)	)	PUNCT
ajtas-39	192	15	.	.	PUNCT
ajtas-39	193	1	co	co	VERB
ajtas-39	193	2	-	-	VERB
ajtas-39	193	3	creating	create	VERB
ajtas-39	193	4	the	the	DET
ajtas-39	193	5	voice	voice	NOUN
ajtas-39	193	6	of	of	ADP
ajtas-39	193	7	the	the	DET
ajtas-39	193	8	customer	customer	NOUN
ajtas-39	193	9	.	.	PUNCT
ajtas-39	194	1	in	in	ADP
ajtas-39	194	2	r.	r.	PROPN
ajtas-39	194	3	f.	f.	PROPN
ajtas-39	194	4	lush	lush	PROPN
ajtas-39	194	5	,	,	PUNCT
ajtas-39	194	6	&	&	CCONJ
ajtas-39	194	7	[	[	X
ajtas-39	194	8	3	3	X
ajtas-39	194	9	]	]	PUNCT
ajtas-39	194	10	s.	s.	PROPN
ajtas-39	194	11	l.	l.	PROPN
ajtas-39	194	12	vargo	vargo	PROPN
ajtas-39	194	13	(	(	PUNCT
ajtas-39	194	14	eds	eds	PROPN
ajtas-39	194	15	)	)	PUNCT
ajtas-39	194	16	,	,	PUNCT
ajtas-39	194	17	the	the	DET
ajtas-39	194	18	service	service	NOUN
ajtas-39	194	19	-	-	PUNCT
ajtas-39	194	20	dominant	dominant	ADJ
ajtas-39	194	21	logic	logic	NOUN
ajtas-39	194	22	of	of	ADP
ajtas-39	194	23	marketing	marketing	NOUN
ajtas-39	194	24	.	.	PUNCT
ajtas-39	195	1	new	new	PROPN
ajtas-39	195	2	york	york	PROPN
ajtas-39	195	3	:	:	PUNCT
ajtas-39	195	4	m.e	m.e	PROPN
ajtas-39	195	5	.	.	PROPN
ajtas-39	195	6	sharpe	sharpe	PROPN
ajtas-39	195	7	,	,	PUNCT
ajtas-39	195	8	inc	inc	PROPN
ajtas-39	195	9	.	.	PROPN
ajtas-39	195	10	(	(	PUNCT
ajtas-39	195	11	chapter	chapter	NOUN
ajtas-39	195	12	8)	8)	NUM
ajtas-39	195	13	.	.	PUNCT
ajtas-39	196	1	[	[	X
ajtas-39	196	2	4	4	NUM
ajtas-39	196	3	]	]	X
ajtas-39	196	4	kale	kale	X
ajtas-39	196	5	,	,	PUNCT
ajtas-39	196	6	s.	s.	PROPN
ajtas-39	196	7	h.	h.	PROPN
ajtas-39	196	8	(	(	PUNCT
ajtas-39	196	9	2004	2004	NUM
ajtas-39	196	10	,	,	PUNCT
ajtas-39	196	11	september	september	PROPN
ajtas-39	196	12	–	–	PUNCT
ajtas-39	196	13	october	october	PROPN
ajtas-39	196	14	)	)	PUNCT
ajtas-39	196	15	.	.	PUNCT
ajtas-39	197	1	crm	crm	NOUN
ajtas-39	197	2	failure	failure	NOUN
ajtas-39	197	3	and	and	CCONJ
ajtas-39	197	4	the	the	DET
ajtas-39	197	5	seven	seven	NUM
ajtas-39	197	6	deadly	deadly	ADJ
ajtas-39	197	7	sins	sin	NOUN
ajtas-39	197	8	.	.	PUNCT
ajtas-39	198	1	marketing	marketing	NOUN
ajtas-39	198	2	management	management	NOUN
ajtas-39	198	3	,	,	PUNCT
ajtas-39	198	4	13	13	NUM
ajtas-39	198	5	,	,	PUNCT
ajtas-39	198	6	42–46	42–46	NUM
ajtas-39	198	7	.	.	PUNCT
ajtas-39	199	1	[	[	X
ajtas-39	199	2	5	5	NUM
ajtas-39	199	3	]	]	X
ajtas-39	199	4	kazman	kazman	NOUN
ajtas-39	199	5	,	,	PUNCT
ajtas-39	199	6	r.	r.	PROPN
ajtas-39	199	7	,	,	PUNCT
ajtas-39	199	8	&	&	CCONJ
ajtas-39	199	9	chen	chen	PROPN
ajtas-39	199	10	,	,	PUNCT
ajtas-39	199	11	h.-m	h.-m	PROPN
ajtas-39	199	12	.	.	PUNCT
ajtas-39	200	1	(	(	PUNCT
ajtas-39	200	2	2009	2009	NUM
ajtas-39	200	3	)	)	PUNCT
ajtas-39	200	4	.	.	PUNCT
ajtas-39	201	1	the	the	DET
ajtas-39	201	2	metropolis	metropolis	PROPN
ajtas-39	201	3	model	model	NOUN
ajtas-39	201	4	:	:	PUNCT
ajtas-39	201	5	a	a	DET
ajtas-39	201	6	new	new	ADJ
ajtas-39	201	7	logic	logic	NOUN
ajtas-39	201	8	for	for	ADP
ajtas-39	201	9	the	the	DET
ajtas-39	201	10	development	development	NOUN
ajtas-39	201	11	of	of	ADP
ajtas-39	201	12	crowdsourced	crowdsourced	ADJ
ajtas-39	201	13	systems	system	NOUN
ajtas-39	201	14	.	.	PUNCT
ajtas-39	202	1	communications	communication	NOUN
ajtas-39	202	2	of	of	ADP
ajtas-39	202	3	the	the	DET
ajtas-39	202	4	acm	acm	NOUN
ajtas-39	202	5	,	,	PUNCT
ajtas-39	202	6	52(7	52(7	NUM
ajtas-39	202	7	)	)	PUNCT
ajtas-39	202	8	,	,	PUNCT
ajtas-39	202	9	76–84	76–84	NOUN
ajtas-39	202	10	.	.	PUNCT
ajtas-39	203	1	[	[	X
ajtas-39	203	2	6	6	NUM
ajtas-39	203	3	]	]	PUNCT
ajtas-39	203	4	lusch	lusch	PROPN
ajtas-39	203	5	,	,	PUNCT
ajtas-39	203	6	r.	r.	PROPN
ajtas-39	203	7	l.	l.	PROPN
ajtas-39	203	8	&	&	CCONJ
ajtas-39	203	9	vargo	vargo	PROPN
ajtas-39	203	10	,	,	PUNCT
ajtas-39	203	11	s.	s.	PROPN
ajtas-39	203	12	l.	l.	PROPN
ajtas-39	203	13	(	(	PUNCT
ajtas-39	203	14	2014	2014	NUM
ajtas-39	203	15	)	)	PUNCT
ajtas-39	203	16	,	,	PUNCT
ajtas-39	203	17	service	service	NOUN
ajtas-39	203	18	-	-	PUNCT
ajtas-39	203	19	dominant	dominant	NOUN
ajtas-39	203	20	logic	logic	NOUN
ajtas-39	203	21	:	:	PUNCT
ajtas-39	203	22	premises	premise	NOUN
ajtas-39	203	23	,	,	PUNCT
ajtas-39	203	24	prospects	prospect	NOUN
ajtas-39	203	25	,	,	PUNCT
ajtas-39	203	26	possibilities	possibility	NOUN
ajtas-39	203	27	,	,	PUNCT
ajtas-39	203	28	cambridge	cambridge	PROPN
ajtas-39	203	29	,	,	PUNCT
ajtas-39	203	30	uk	uk	PROPN
ajtas-39	203	31	:	:	PUNCT
ajtas-39	203	32	cambridge	cambridge	PROPN
ajtas-39	203	33	university	university	PROPN
ajtas-39	203	34	press	press	NOUN
ajtas-39	203	35	.	.	PUNCT
ajtas-39	204	1	[	[	X
ajtas-39	204	2	7	7	NUM
ajtas-39	204	3	]	]	X
ajtas-39	204	4	microstrategy	microstrategy	PROPN
ajtas-39	204	5	,	,	PUNCT
ajtas-39	204	6	inc	inc	PROPN
ajtas-39	204	7	.	.	PROPN
ajtas-39	204	8	(	(	PUNCT
ajtas-39	204	9	2001	2001	NUM
ajtas-39	204	10	)	)	PUNCT
ajtas-39	204	11	.	.	PUNCT
ajtas-39	205	1	the	the	DET
ajtas-39	205	2	power	power	NOUN
ajtas-39	205	3	of	of	ADP
ajtas-39	205	4	ecrm	ecrm	PROPN
ajtas-39	205	5	.	.	PUNCT
ajtas-39	206	1	www.microstrategy.com/ecrmwhitepaper	www.microstrategy.com/ecrmwhitepaper	NUM
ajtas-39	206	2	mitussis	mitussis	NOUN
ajtas-39	206	3	,	,	PUNCT
ajtas-39	206	4	d.	d.	PROPN
ajtas-39	206	5	,	,	PUNCT
ajtas-39	206	6	o’malley	o’malley	PROPN
ajtas-39	206	7	,	,	PUNCT
ajtas-39	206	8	l.	l.	PROPN
ajtas-39	206	9	,	,	PUNCT
ajtas-39	206	10	&	&	CCONJ
ajtas-39	206	11	patterson	patterson	PROPN
ajtas-39	206	12	,	,	PUNCT
ajtas-39	206	13	m.	m.	NOUN
ajtas-39	206	14	(	(	PUNCT
ajtas-39	206	15	2006	2006	NUM
ajtas-39	206	16	)	)	PUNCT
ajtas-39	206	17	.	.	PUNCT
ajtas-39	207	1	mapping	map	VERB
ajtas-39	207	2	the	the	DET
ajtas-39	207	3	re	re	NOUN
ajtas-39	207	4	-	-	NOUN
ajtas-39	207	5	engagement	engagement	NOUN
ajtas-39	207	6	of	of	ADP
ajtas-39	207	7	crm	crm	NOUN
ajtas-39	207	8	with	with	ADP
ajtas-39	207	9	[	[	X
ajtas-39	207	10	8	8	NUM
ajtas-39	207	11	]	]	ADJ
ajtas-39	207	12	relationship	relationship	NOUN
ajtas-39	207	13	marketing	marketing	NOUN
ajtas-39	207	14	.	.	PUNCT
ajtas-39	208	1	european	european	PROPN
ajtas-39	208	2	journal	journal	PROPN
ajtas-39	208	3	of	of	ADP
ajtas-39	208	4	marketing	marketing	NOUN
ajtas-39	208	5	,	,	PUNCT
ajtas-39	208	6	40(5/6	40(5/6	NUM
ajtas-39	208	7	)	)	PUNCT
ajtas-39	208	8	,	,	PUNCT
ajtas-39	208	9	572–589	572–589	NUM
ajtas-39	208	10	.	.	PUNCT
ajtas-39	209	1	[	[	X
ajtas-39	209	2	9	9	NUM
ajtas-39	209	3	]	]	SYM
ajtas-39	209	4	naim	naim	NOUN
ajtas-39	209	5	,	,	PUNCT
ajtas-39	209	6	a.	a.	PROPN
ajtas-39	209	7	,	,	PUNCT
ajtas-39	209	8	sattar	sattar	PROPN
ajtas-39	209	9	,	,	PUNCT
ajtas-39	209	10	r.	r.	PROPN
ajtas-39	209	11	a.	a.	PROPN
ajtas-39	209	12	,	,	PUNCT
ajtas-39	209	13	al	al	PROPN
ajtas-39	209	14	ahmary	ahmary	NOUN
ajtas-39	209	15	,	,	PUNCT
ajtas-39	209	16	n	n	CCONJ
ajtas-39	209	17	..	..	PUNCT
ajtas-39	209	18	,	,	PUNCT
ajtas-39	209	19	&	&	CCONJ
ajtas-39	209	20	razwi	razwi	PROPN
ajtas-39	209	21	,	,	PUNCT
ajtas-39	209	22	m.	m.	NOUN
ajtas-39	209	23	t.	t.	PROPN
ajtas-39	209	24	(	(	PUNCT
ajtas-39	209	25	2021	2021	NUM
ajtas-39	209	26	)	)	PUNCT
ajtas-39	209	27	implementation	implementation	NOUN
ajtas-39	209	28	of	of	ADP
ajtas-39	209	29	quality	quality	NOUN
ajtas-39	209	30	matters	matter	NOUN
ajtas-39	209	31	standards	standard	NOUN
ajtas-39	209	32	on	on	ADP
ajtas-39	209	33	blended	blended	ADJ
ajtas-39	209	34	courses	course	NOUN
ajtas-39	209	35	:	:	PUNCT
ajtas-39	209	36	a	a	DET
ajtas-39	209	37	case	case	NOUN
ajtas-39	209	38	study	study	NOUN
ajtas-39	209	39	.	.	PUNCT
ajtas-39	210	1	finance	finance	PROPN
ajtas-39	210	2	india	india	PROPN
ajtas-39	210	3	indian	indian	PROPN
ajtas-39	210	4	institute	institute	PROPN
ajtas-39	210	5	of	of	ADP
ajtas-39	210	6	finance	finance	PROPN
ajtas-39	210	7	vol	vol	NOUN
ajtas-39	210	8	.	.	PUNCT
ajtas-39	211	1	xxxv	xxxv	PROPN
ajtas-39	212	1	no	no	INTJ
ajtas-39	212	2	.	.	NOUN
ajtas-39	212	3	3	3	NUM
ajtas-39	212	4	,	,	PUNCT
ajtas-39	212	5	september	september	PROPN
ajtas-39	212	6	2021	2021	NUM
ajtas-39	212	7	pages—873	pages—873	NOUN
ajtas-39	212	8	–	–	PUNCT
ajtas-39	212	9	890	890	NUM
ajtas-39	212	10	[	[	SYM
ajtas-39	212	11	10	10	NUM
ajtas-39	212	12	]	]	X
ajtas-39	212	13	naim	naim	NOUN
ajtas-39	212	14	,	,	PUNCT
ajtas-39	212	15	a.	a.	NOUN
ajtas-39	212	16	(	(	PUNCT
ajtas-39	212	17	2021	2021	NUM
ajtas-39	212	18	)	)	PUNCT
ajtas-39	212	19	.	.	PUNCT
ajtas-39	213	1	application	application	NOUN
ajtas-39	213	2	of	of	ADP
ajtas-39	213	3	quality	quality	NOUN
ajtas-39	213	4	matters	matter	NOUN
ajtas-39	213	5	in	in	ADP
ajtas-39	213	6	digital	digital	ADJ
ajtas-39	213	7	learning	learning	NOUN
ajtas-39	213	8	in	in	ADP
ajtas-39	213	9	higher	high	ADJ
ajtas-39	213	10	education	education	NOUN
ajtas-39	213	11	.	.	PUNCT
ajtas-39	214	1	texas	texas	PROPN
ajtas-39	214	2	journal	journal	PROPN
ajtas-39	214	3	of	of	ADP
ajtas-39	214	4	multidisciplinary	multidisciplinary	ADJ
ajtas-39	214	5	studies	study	NOUN
ajtas-39	214	6	,	,	PUNCT
ajtas-39	214	7	1(1	1(1	NUM
ajtas-39	214	8	)	)	PUNCT
ajtas-39	214	9	,	,	PUNCT
ajtas-39	214	10	3	3	NUM
ajtas-39	214	11	-	-	SYM
ajtas-39	214	12	12	12	NUM
ajtas-39	214	13	.	.	PUNCT
ajtas-39	215	1	[	[	X
ajtas-39	215	2	11	11	NUM
ajtas-39	215	3	]	]	PUNCT
ajtas-39	215	4	naim	naim	NOUN
ajtas-39	215	5	,	,	PUNCT
ajtas-39	215	6	a.	a.	PROPN
ajtas-39	215	7	,	,	PUNCT
ajtas-39	215	8	&	&	CCONJ
ajtas-39	215	9	alahmari	alahmari	PROPN
ajtas-39	215	10	,	,	PUNCT
ajtas-39	215	11	f.	f.	PROPN
ajtas-39	215	12	(	(	PUNCT
ajtas-39	215	13	2020	2020	NUM
ajtas-39	215	14	)	)	PUNCT
ajtas-39	215	15	.	.	PUNCT
ajtas-39	216	1	reference	reference	NOUN
ajtas-39	216	2	model	model	NOUN
ajtas-39	216	3	of	of	ADP
ajtas-39	216	4	e	e	NOUN
ajtas-39	216	5	-	-	ADJ
ajtas-39	216	6	learning	learning	NOUN
ajtas-39	216	7	and	and	CCONJ
ajtas-39	216	8	quality	quality	NOUN
ajtas-39	216	9	to	to	PART
ajtas-39	216	10	establish	establish	VERB
ajtas-39	216	11	interoperability	interoperability	NOUN
ajtas-39	216	12	in	in	ADP
ajtas-39	216	13	higher	high	ADJ
ajtas-39	216	14	education	education	NOUN
ajtas-39	216	15	systems	system	NOUN
ajtas-39	216	16	.	.	PUNCT
ajtas-39	217	1	international	international	ADJ
ajtas-39	217	2	journal	journal	NOUN
ajtas-39	217	3	of	of	ADP
ajtas-39	217	4	emerging	emerge	VERB
ajtas-39	217	5	technologies	technology	NOUN
ajtas-39	217	6	in	in	ADP
ajtas-39	217	7	learning	learn	VERB
ajtas-39	217	8	(	(	PUNCT
ajtas-39	217	9	ijet	ijet	NOUN
ajtas-39	217	10	)	)	PUNCT
ajtas-39	217	11	,	,	PUNCT
ajtas-39	217	12	15(2	15(2	NUM
ajtas-39	217	13	)	)	PUNCT
ajtas-39	217	14	,	,	PUNCT
ajtas-39	217	15	15	15	NUM
ajtas-39	217	16	-	-	SYM
ajtas-39	217	17	28	28	NUM
ajtas-39	217	18	.	.	PUNCT
ajtas-39	218	1	[	[	X
ajtas-39	218	2	12	12	NUM
ajtas-39	218	3	]	]	PUNCT
ajtas-39	218	4	naim	naim	NOUN
ajtas-39	218	5	,	,	PUNCT
ajtas-39	218	6	a.	a.	NOUN
ajtas-39	218	7	,	,	PUNCT
ajtas-39	218	8	alahmari	alahmari	PROPN
ajtas-39	218	9	,	,	PUNCT
ajtas-39	218	10	f.	f.	PROPN
ajtas-39	218	11	,	,	PUNCT
ajtas-39	218	12	&	&	CCONJ
ajtas-39	218	13	rahim	rahim	PROPN
ajtas-39	218	14	,	,	PUNCT
ajtas-39	218	15	a.	a.	NOUN
ajtas-39	218	16	(	(	PUNCT
ajtas-39	218	17	2021	2021	NUM
ajtas-39	218	18	)	)	PUNCT
ajtas-39	218	19	.	.	PUNCT
ajtas-39	219	1	role	role	NOUN
ajtas-39	219	2	of	of	ADP
ajtas-39	219	3	artificial	artificial	ADJ
ajtas-39	219	4	intelligence	intelligence	NOUN
ajtas-39	219	5	in	in	ADP
ajtas-39	219	6	market	market	NOUN
ajtas-39	219	7	development	development	NOUN
ajtas-39	219	8	and	and	CCONJ
ajtas-39	219	9	vehicular	vehicular	ADJ
ajtas-39	219	10	communication	communication	NOUN
ajtas-39	219	11	.	.	PUNCT
ajtas-39	220	1	smart	smart	ADJ
ajtas-39	220	2	antennas	antenna	NOUN
ajtas-39	220	3	:	:	PUNCT
ajtas-39	220	4	recent	recent	ADJ
ajtas-39	220	5	trends	trend	NOUN
ajtas-39	220	6	in	in	ADP
ajtas-39	220	7	design	design	NOUN
ajtas-39	220	8	and	and	CCONJ
ajtas-39	220	9	applications	application	NOUN
ajtas-39	220	10	,	,	PUNCT
ajtas-39	220	11	2	2	NUM
ajtas-39	220	12	,	,	PUNCT
ajtas-39	220	13	28	28	NUM
ajtas-39	220	14	.	.	PUNCT
ajtas-39	221	1	[	[	X
ajtas-39	221	2	13	13	NUM
ajtas-39	221	3	]	]	SYM
ajtas-39	221	4	naim	naim	NOUN
ajtas-39	221	5	,	,	PUNCT
ajtas-39	221	6	a.	a.	PROPN
ajtas-39	221	7	,	,	PUNCT
ajtas-39	221	8	hussain	hussain	PROPN
ajtas-39	221	9	,	,	PUNCT
ajtas-39	221	10	m.	m.	PROPN
ajtas-39	221	11	r.	r.	PROPN
ajtas-39	221	12	,	,	PUNCT
ajtas-39	221	13	naveed	naveed	PROPN
ajtas-39	221	14	,	,	PUNCT
ajtas-39	221	15	q.	q.	PROPN
ajtas-39	221	16	n.	n.	PROPN
ajtas-39	221	17	,	,	PUNCT
ajtas-39	221	18	ahmad	ahmad	PROPN
ajtas-39	221	19	,	,	PUNCT
ajtas-39	221	20	n.	n.	PROPN
ajtas-39	221	21	,	,	PUNCT
ajtas-39	221	22	qamar	qamar	PROPN
ajtas-39	221	23	,	,	PUNCT
ajtas-39	221	24	s.	s.	PROPN
ajtas-39	221	25	,	,	PUNCT
ajtas-39	221	26	khan	khan	PROPN
ajtas-39	221	27	,	,	PUNCT
ajtas-39	221	28	n.	n.	PROPN
ajtas-39	221	29	,	,	PUNCT
ajtas-39	221	30	&	&	CCONJ
ajtas-39	221	31	hweij	hweij	PROPN
ajtas-39	221	32	,	,	PUNCT
ajtas-39	221	33	t.	t.	NOUN
ajtas-39	221	34	a.	a.	NOUN
ajtas-39	221	35	(	(	PUNCT
ajtas-39	221	36	2019	2019	NUM
ajtas-39	221	37	,	,	PUNCT
ajtas-39	221	38	april	april	PROPN
ajtas-39	221	39	)	)	PUNCT
ajtas-39	221	40	.	.	PUNCT
ajtas-39	222	1	ensuring	ensure	VERB
ajtas-39	222	2	interoperability	interoperability	NOUN
ajtas-39	222	3	of	of	ADP
ajtas-39	222	4	e	e	NOUN
ajtas-39	222	5	-	-	ADJ
ajtas-39	222	6	learning	learn	VERB
ajtas-39	222	7	and	and	CCONJ
ajtas-39	222	8	quality	quality	NOUN
ajtas-39	222	9	development	development	NOUN
ajtas-39	222	10	in	in	ADP
ajtas-39	222	11	education	education	NOUN
ajtas-39	222	12	.	.	PUNCT
ajtas-39	223	1	in	in	ADP
ajtas-39	223	2	2019	2019	NUM
ajtas-39	223	3	ieee	ieee	NOUN
ajtas-39	223	4	jordan	jordan	PROPN
ajtas-39	223	5	international	international	PROPN
ajtas-39	223	6	joint	joint	ADJ
ajtas-39	223	7	conference	conference	NOUN
ajtas-39	223	8	on	on	ADP
ajtas-39	223	9	electrical	electrical	ADJ
ajtas-39	223	10	engineering	engineering	NOUN
ajtas-39	223	11	and	and	CCONJ
ajtas-39	223	12	information	information	NOUN
ajtas-39	223	13	technology	technology	NOUN
ajtas-39	223	14	(	(	PUNCT
ajtas-39	223	15	jeeit	jeeit	PROPN
ajtas-39	223	16	)	)	PUNCT
ajtas-39	223	17	(	(	PUNCT
ajtas-39	223	18	pp	pp	X
ajtas-39	223	19	.	.	PUNCT
ajtas-39	224	1	736	736	NUM
ajtas-39	224	2	-	-	SYM
ajtas-39	224	3	741	741	NUM
ajtas-39	224	4	)	)	PUNCT
ajtas-39	224	5	.	.	PUNCT
ajtas-39	225	1	ieee	ieee	PROPN
ajtas-39	225	2	.	.	PUNCT
ajtas-39	225	3	http://www.microstrategy.com/ecrmwhitepaper	http://www.microstrategy.com/ecrmwhitepaper	PROPN
ajtas-39	225	4	american	american	PROPN
ajtas-39	225	5	journal	journal	PROPN
ajtas-39	225	6	of	of	ADP
ajtas-39	225	7	technology	technology	NOUN
ajtas-39	225	8	and	and	CCONJ
ajtas-39	225	9	applied	apply	VERB
ajtas-39	225	10	sciences	science	NOUN
ajtas-39	225	11	volume	volume	NOUN
ajtas-39	225	12	1	1	NUM
ajtas-39	225	13	,	,	PUNCT
ajtas-39	225	14	june	june	PROPN
ajtas-39	225	15	,	,	PUNCT
ajtas-39	225	16	2022	2022	NUM
ajtas-39	225	17	p	p	NOUN
ajtas-39	225	18	a	a	DET
ajtas-39	225	19	g	g	NOUN
ajtas-39	225	20	e	e	NOUN
ajtas-39	225	21	|	|	ADV
ajtas-39	225	22	30	30	NUM
ajtas-39	225	23	www.americanjournal.org	www.americanjournal.org	NOUN
ajtas-39	226	1	[	[	X
ajtas-39	226	2	14	14	NUM
ajtas-39	226	3	]	]	X
ajtas-39	226	4	naim	naim	NOUN
ajtas-39	226	5	,	,	PUNCT
ajtas-39	226	6	a.	a.	PROPN
ajtas-39	226	7	,	,	PUNCT
ajtas-39	226	8	khan	khan	PROPN
ajtas-39	226	9	,	,	PUNCT
ajtas-39	226	10	m.	m.	PROPN
ajtas-39	226	11	f.	f.	PROPN
ajtas-39	226	12	,	,	PUNCT
ajtas-39	226	13	hussain	hussain	PROPN
ajtas-39	226	14	,	,	PUNCT
ajtas-39	226	15	m.	m.	PROPN
ajtas-39	226	16	r.	r.	PROPN
ajtas-39	226	17	,	,	PUNCT
ajtas-39	226	18	&	&	CCONJ
ajtas-39	226	19	khan	khan	PROPN
ajtas-39	226	20	,	,	PUNCT
ajtas-39	226	21	n.	n.	PROPN
ajtas-39	226	22	(	(	PUNCT
ajtas-39	226	23	2019	2019	NUM
ajtas-39	226	24	)	)	PUNCT
ajtas-39	226	25	.	.	PUNCT
ajtas-39	227	1	“	"	PUNCT
ajtas-39	227	2	virtual	virtual	ADJ
ajtas-39	227	3	doctor	doctor	NOUN
ajtas-39	227	4	”	"	PUNCT
ajtas-39	227	5	management	management	NOUN
ajtas-39	227	6	technique	technique	NOUN
ajtas-39	227	7	in	in	ADP
ajtas-39	227	8	the	the	DET
ajtas-39	227	9	diagnosis	diagnosis	NOUN
ajtas-39	227	10	of	of	ADP
ajtas-39	227	11	ent	ent	NOUN
ajtas-39	227	12	diseases	disease	NOUN
ajtas-39	227	13	.	.	PUNCT
ajtas-39	228	1	joe	joe	PROPN
ajtas-39	228	2	,	,	PUNCT
ajtas-39	228	3	15(9	15(9	NUM
ajtas-39	228	4	)	)	PUNCT
ajtas-39	228	5	,	,	PUNCT
ajtas-39	228	6	88	88	NUM
ajtas-39	228	7	.	.	PUNCT
ajtas-39	229	1	[	[	X
ajtas-39	229	2	15	15	NUM
ajtas-39	229	3	]	]	X
ajtas-39	229	4	naim	naim	NOUN
ajtas-39	229	5	,	,	PUNCT
ajtas-39	229	6	a.	a.	NOUN
ajtas-39	229	7	(	(	PUNCT
ajtas-39	229	8	2020	2020	NUM
ajtas-39	229	9	)	)	PUNCT
ajtas-39	229	10	.	.	PUNCT
ajtas-39	230	1	realization	realization	NOUN
ajtas-39	230	2	of	of	ADP
ajtas-39	230	3	diverse	diverse	ADJ
ajtas-39	230	4	electronic	electronic	ADJ
ajtas-39	230	5	tools	tool	NOUN
ajtas-39	230	6	in	in	ADP
ajtas-39	230	7	learning	learn	VERB
ajtas-39	230	8	and	and	CCONJ
ajtas-39	230	9	teaching	teach	VERB
ajtas-39	230	10	for	for	ADP
ajtas-39	230	11	students	student	NOUN
ajtas-39	230	12	with	with	ADP
ajtas-39	230	13	diverse	diverse	ADJ
ajtas-39	230	14	skills	skill	NOUN
ajtas-39	230	15	.	.	PUNCT
ajtas-39	231	1	global	global	ADJ
ajtas-39	231	2	journal	journal	NOUN
ajtas-39	231	3	of	of	ADP
ajtas-39	231	4	enterprise	enterprise	NOUN
ajtas-39	231	5	information	information	NOUN
ajtas-39	231	6	system	system	NOUN
ajtas-39	231	7	,	,	PUNCT
ajtas-39	231	8	12(1	12(1	NUM
ajtas-39	231	9	)	)	PUNCT
ajtas-39	231	10	,	,	PUNCT
ajtas-39	231	11	72	72	NUM
ajtas-39	231	12	-	-	SYM
ajtas-39	231	13	78	78	NUM
ajtas-39	231	14	.	.	PUNCT
ajtas-39	232	1	[	[	X
ajtas-39	232	2	16	16	NUM
ajtas-39	232	3	]	]	X
ajtas-39	232	4	naim	naim	NOUN
ajtas-39	232	5	,	,	PUNCT
ajtas-39	232	6	a.	a.	PROPN
ajtas-39	232	7	,	,	PUNCT
ajtas-39	232	8	&	&	CCONJ
ajtas-39	232	9	bashir	bashir	PROPN
ajtas-39	232	10	,	,	PUNCT
ajtas-39	232	11	a.	a.	NOUN
ajtas-39	232	12	(	(	PUNCT
ajtas-39	232	13	2016	2016	NUM
ajtas-39	232	14	)	)	PUNCT
ajtas-39	232	15	.	.	PUNCT
ajtas-39	233	1	application	application	NOUN
ajtas-39	233	2	of	of	ADP
ajtas-39	233	3	quality	quality	NOUN
ajtas-39	233	4	matters	matter	NOUN
ajtas-39	233	5	standards	standard	NOUN
ajtas-39	233	6	on	on	ADP
ajtas-39	233	7	supportive	supportive	ADJ
ajtas-39	233	8	and	and	CCONJ
ajtas-39	233	9	online	online	ADJ
ajtas-39	233	10	module	module	NOUN
ajtas-39	233	11	in	in	ADP
ajtas-39	233	12	higher	high	ADJ
ajtas-39	233	13	education	education	NOUN
ajtas-39	233	14	program	program	NOUN
ajtas-39	233	15	.	.	PUNCT
ajtas-39	234	1	research	research	NOUN
ajtas-39	234	2	revolution	revolution	NOUN
ajtas-39	234	3	,	,	PUNCT
ajtas-39	234	4	5(3	5(3	NUM
ajtas-39	234	5	)	)	PUNCT
ajtas-39	234	6	,	,	PUNCT
ajtas-39	234	7	6	6	NUM
ajtas-39	234	8	-	-	SYM
ajtas-39	234	9	12	12	NUM
ajtas-39	234	10	.	.	PUNCT
ajtas-39	235	1	[	[	X
ajtas-39	235	2	17	17	NUM
ajtas-39	235	3	]	]	PUNCT
ajtas-39	235	4	naim	naim	NOUN
ajtas-39	235	5	,	,	PUNCT
ajtas-39	235	6	a.	a.	NOUN
ajtas-39	235	7	(	(	PUNCT
ajtas-39	235	8	2018	2018	NUM
ajtas-39	235	9	)	)	PUNCT
ajtas-39	235	10	.	.	PUNCT
ajtas-39	236	1	strategies	strategy	NOUN
ajtas-39	236	2	to	to	PART
ajtas-39	236	3	achieve	achieve	VERB
ajtas-39	236	4	students	student	NOUN
ajtas-39	236	5	’	'	PUNCT
ajtas-39	236	6	centric	centric	ADJ
ajtas-39	236	7	approach	approach	NOUN
ajtas-39	236	8	in	in	ADP
ajtas-39	236	9	blended	blended	ADJ
ajtas-39	236	10	learning	learning	NOUN
ajtas-39	236	11	.	.	PUNCT
ajtas-39	237	1	international	international	ADJ
ajtas-39	237	2	journal	journal	NOUN
ajtas-39	237	3	of	of	ADP
ajtas-39	237	4	engineering	engineering	NOUN
ajtas-39	237	5	and	and	CCONJ
ajtas-39	237	6	management	management	NOUN
ajtas-39	237	7	research	research	NOUN
ajtas-39	237	8	(	(	PUNCT
ajtas-39	237	9	ijemr	ijemr	PROPN
ajtas-39	237	10	)	)	PUNCT
ajtas-39	237	11	,	,	PUNCT
ajtas-39	237	12	8(2	8(2	NUM
ajtas-39	237	13	)	)	PUNCT
ajtas-39	237	14	,	,	PUNCT
ajtas-39	237	15	214	214	NUM
ajtas-39	237	16	-	-	SYM
ajtas-39	237	17	219	219	NUM
ajtas-39	237	18	.	.	PUNCT
ajtas-39	238	1	[	[	X
ajtas-39	238	2	18	18	NUM
ajtas-39	238	3	]	]	PUNCT
ajtas-39	238	4	naim	naim	NOUN
ajtas-39	238	5	,	,	PUNCT
ajtas-39	238	6	a.	a.	NOUN
ajtas-39	238	7	(	(	PUNCT
ajtas-39	238	8	2021	2021	NUM
ajtas-39	238	9	)	)	PUNCT
ajtas-39	238	10	.	.	PUNCT
ajtas-39	239	1	green	green	ADJ
ajtas-39	239	2	information	information	NOUN
ajtas-39	239	3	technologies	technology	NOUN
ajtas-39	239	4	in	in	ADP
ajtas-39	239	5	business	business	NOUN
ajtas-39	239	6	operations	operation	NOUN
ajtas-39	239	7	.	.	PUNCT
ajtas-39	240	1	periodica	periodica	PROPN
ajtas-39	240	2	journal	journal	PROPN
ajtas-39	240	3	of	of	ADP
ajtas-39	240	4	modern	modern	ADJ
ajtas-39	240	5	philosophy	philosophy	NOUN
ajtas-39	240	6	,	,	PUNCT
ajtas-39	240	7	social	social	ADJ
ajtas-39	240	8	sciences	science	NOUN
ajtas-39	240	9	and	and	CCONJ
ajtas-39	240	10	humanities	humanity	NOUN
ajtas-39	240	11	,	,	PUNCT
ajtas-39	240	12	1	1	NUM
ajtas-39	240	13	,	,	PUNCT
ajtas-39	240	14	36	36	NUM
ajtas-39	240	15	-	-	SYM
ajtas-39	240	16	49	49	NUM
ajtas-39	240	17	.	.	PUNCT
ajtas-39	241	1	[	[	X
ajtas-39	241	2	19	19	NUM
ajtas-39	241	3	]	]	PUNCT
ajtas-39	241	4	naim	naim	NOUN
ajtas-39	241	5	,	,	PUNCT
ajtas-39	241	6	a.	a.	NOUN
ajtas-39	241	7	(	(	PUNCT
ajtas-39	241	8	2021	2021	NUM
ajtas-39	241	9	)	)	PUNCT
ajtas-39	241	10	.	.	PUNCT
ajtas-39	242	1	applications	application	NOUN
ajtas-39	242	2	of	of	ADP
ajtas-39	242	3	mis	mis	PROPN
ajtas-39	242	4	in	in	ADP
ajtas-39	242	5	building	build	VERB
ajtas-39	242	6	electronic	electronic	ADJ
ajtas-39	242	7	relationship	relationship	NOUN
ajtas-39	242	8	with	with	ADP
ajtas-39	242	9	customers	customer	NOUN
ajtas-39	242	10	:	:	PUNCT
ajtas-39	242	11	a	a	DET
ajtas-39	242	12	casebased	casebase	VERB
ajtas-39	242	13	study	study	NOUN
ajtas-39	242	14	.	.	PUNCT
ajtas-39	243	1	periodica	periodica	PROPN
ajtas-39	243	2	journal	journal	PROPN
ajtas-39	243	3	of	of	ADP
ajtas-39	243	4	modern	modern	ADJ
ajtas-39	243	5	philosophy	philosophy	NOUN
ajtas-39	243	6	,	,	PUNCT
ajtas-39	243	7	social	social	ADJ
ajtas-39	243	8	sciences	science	NOUN
ajtas-39	243	9	and	and	CCONJ
ajtas-39	243	10	humanities	humanity	NOUN
ajtas-39	243	11	,	,	PUNCT
ajtas-39	243	12	1	1	NUM
ajtas-39	243	13	,	,	PUNCT
ajtas-39	243	14	1	1	NUM
ajtas-39	243	15	-	-	SYM
ajtas-39	243	16	8	8	NUM
ajtas-39	243	17	.	.	PUNCT
ajtas-39	244	1	[	[	X
ajtas-39	244	2	20	20	NUM
ajtas-39	244	3	]	]	PUNCT
ajtas-39	244	4	naim	naim	NOUN
ajtas-39	244	5	,	,	PUNCT
ajtas-39	244	6	a.	a.	NOUN
ajtas-39	244	7	(	(	PUNCT
ajtas-39	244	8	2021	2021	NUM
ajtas-39	244	9	)	)	PUNCT
ajtas-39	244	10	.	.	PUNCT
ajtas-39	245	1	new	new	ADJ
ajtas-39	245	2	trends	trend	NOUN
ajtas-39	245	3	in	in	ADP
ajtas-39	245	4	business	business	NOUN
ajtas-39	245	5	process	process	NOUN
ajtas-39	245	6	management	management	NOUN
ajtas-39	245	7	:	:	PUNCT
ajtas-39	245	8	applications	application	NOUN
ajtas-39	245	9	of	of	ADP
ajtas-39	245	10	green	green	ADJ
ajtas-39	245	11	information	information	NOUN
ajtas-39	245	12	technologies	technology	NOUN
ajtas-39	245	13	.	.	PUNCT
ajtas-39	246	1	british	british	ADJ
ajtas-39	246	2	journal	journal	PROPN
ajtas-39	246	3	of	of	ADP
ajtas-39	246	4	environmental	environmental	ADJ
ajtas-39	246	5	studies	study	NOUN
ajtas-39	246	6	,	,	PUNCT
ajtas-39	246	7	1(1	1(1	NUM
ajtas-39	246	8	)	)	PUNCT
ajtas-39	246	9	,	,	PUNCT
ajtas-39	246	10	12	12	NUM
ajtas-39	246	11	-	-	SYM
ajtas-39	246	12	23	23	NUM
ajtas-39	246	13	.	.	PUNCT
ajtas-39	247	1	[	[	X
ajtas-39	247	2	21	21	NUM
ajtas-39	247	3	]	]	PUNCT
ajtas-39	247	4	arshi	arshi	PROPN
ajtas-39	247	5	naim	naim	PROPN
ajtas-39	247	6	,	,	PUNCT
ajtas-39	247	7	&	&	CCONJ
ajtas-39	247	8	mohammad	mohammad	PROPN
ajtas-39	247	9	faiz	faiz	PROPN
ajtas-39	247	10	khan	khan	PROPN
ajtas-39	247	11	.	.	PUNCT
ajtas-39	248	1	(	(	PUNCT
ajtas-39	248	2	2021	2021	NUM
ajtas-39	248	3	)	)	PUNCT
ajtas-39	248	4	.	.	PUNCT
ajtas-39	249	1	measuring	measure	VERB
ajtas-39	249	2	the	the	DET
ajtas-39	249	3	psychological	psychological	ADJ
ajtas-39	249	4	behavior	behavior	NOUN
ajtas-39	249	5	of	of	ADP
ajtas-39	249	6	consumers	consumer	NOUN
ajtas-39	249	7	for	for	ADP
ajtas-39	249	8	medical	medical	ADJ
ajtas-39	249	9	services	service	NOUN
ajtas-39	249	10	.	.	PUNCT
ajtas-39	250	1	zien	zien	PROPN
ajtas-39	250	2	journal	journal	PROPN
ajtas-39	250	3	of	of	ADP
ajtas-39	250	4	social	social	ADJ
ajtas-39	250	5	sciences	science	NOUN
ajtas-39	250	6	and	and	CCONJ
ajtas-39	250	7	humanities	humanity	NOUN
ajtas-39	250	8	,	,	PUNCT
ajtas-39	250	9	2	2	NUM
ajtas-39	250	10	,	,	PUNCT
ajtas-39	250	11	119–131	119–131	NUM
ajtas-39	250	12	.	.	PUNCT
ajtas-39	250	13	retrieved	retrieve	VERB
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ajtas-39	258	11	,	,	PUNCT
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ajtas-39	258	14	1	1	NUM
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ajtas-39	258	17	.	.	PUNCT
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ajtas-39	259	10	,	,	PUNCT
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ajtas-39	259	12	(	(	PUNCT
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ajtas-39	260	9	.	.	PUNCT
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ajtas-39	262	5	,	,	PUNCT
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ajtas-39	262	8	,	,	PUNCT
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ajtas-39	262	11	,	,	PUNCT
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ajtas-39	266	9	,	,	PUNCT
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ajtas-39	269	9	,	,	PUNCT
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ajtas-39	269	12	,	,	PUNCT
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ajtas-39	269	18	from	from	ADP
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ajtas-39	273	9	,	,	PUNCT
ajtas-39	273	10	2(2	2(2	NUM
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ajtas-39	273	16	from	from	ADP
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ajtas-39	282	10	volume	volume	NOUN
ajtas-39	282	11	1	1	NUM
ajtas-39	282	12	,	,	PUNCT
ajtas-39	282	13	june	june	PROPN
ajtas-39	282	14	,	,	PUNCT
ajtas-39	282	15	2022	2022	NUM
ajtas-39	282	16	p	p	NOUN
ajtas-39	282	17	a	a	DET
ajtas-39	282	18	g	g	NOUN
ajtas-39	282	19	e	e	NOUN
ajtas-39	282	20	|	|	ADV
ajtas-39	282	21	31	31	NUM
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ajtas-39	283	1	[	[	X
ajtas-39	283	2	32	32	NUM
ajtas-39	283	3	]	]	PUNCT
ajtas-39	283	4	arshi	arshi	PROPN
ajtas-39	283	5	naim	naim	PROPN
ajtas-39	283	6	.	.	PUNCT
ajtas-39	284	1	(	(	PUNCT
ajtas-39	284	2	2022	2022	NUM
ajtas-39	284	3	)	)	PUNCT
ajtas-39	284	4	.	.	PUNCT
ajtas-39	285	1	mapping	mapping	NOUN
ajtas-39	285	2	of	of	ADP
ajtas-39	285	3	social	social	ADJ
ajtas-39	285	4	customer	customer	NOUN
ajtas-39	285	5	relationship	relationship	NOUN
ajtas-39	285	6	management	management	NOUN
ajtas-39	285	7	with	with	ADP
ajtas-39	285	8	electronic	electronic	ADJ
ajtas-39	285	9	customer	customer	NOUN
ajtas-39	285	10	relationship	relationship	NOUN
ajtas-39	285	11	management	management	NOUN
ajtas-39	285	12	.	.	PUNCT
ajtas-39	286	1	european	european	PROPN
ajtas-39	286	2	journal	journal	PROPN
ajtas-39	286	3	of	of	ADP
ajtas-39	286	4	interdisciplinary	interdisciplinary	ADJ
ajtas-39	286	5	research	research	NOUN
ajtas-39	286	6	and	and	CCONJ
ajtas-39	286	7	development	development	NOUN
ajtas-39	286	8	,	,	PUNCT
ajtas-39	286	9	2	2	NUM
ajtas-39	286	10	,	,	PUNCT
ajtas-39	286	11	14–25	14–25	NUM
ajtas-39	286	12	.	.	PUNCT
ajtas-39	286	13	retrieved	retrieve	VERB
ajtas-39	286	14	from	from	ADP
ajtas-39	286	15	https://ejird.journalspark.org/index.php/ejird/article/view/10	https://ejird.journalspark.org/index.php/ejird/article/view/10	ADJ
ajtas-39	286	16	[	[	X
ajtas-39	286	17	33	33	NUM
ajtas-39	286	18	]	]	PUNCT
ajtas-39	286	19	naim	naim	NOUN
ajtas-39	286	20	,	,	PUNCT
ajtas-39	286	21	a.	a.	NOUN
ajtas-39	286	22	(	(	PUNCT
ajtas-39	286	23	2022	2022	NUM
ajtas-39	286	24	)	)	PUNCT
ajtas-39	286	25	.	.	PUNCT
ajtas-39	287	1	e	e	X
ajtas-39	287	2	-	-	ADJ
ajtas-39	287	3	learning	learn	VERB
ajtas-39	287	4	engagement	engagement	NOUN
ajtas-39	287	5	through	through	ADP
ajtas-39	287	6	convolution	convolution	NOUN
ajtas-39	287	7	neural	neural	ADJ
ajtas-39	287	8	networks	network	NOUN
ajtas-39	287	9	in	in	ADP
ajtas-39	287	10	business	business	NOUN
ajtas-39	287	11	education	education	NOUN
ajtas-39	287	12	.	.	PUNCT
ajtas-39	288	1	european	european	ADJ
ajtas-39	288	2	journal	journal	PROPN
ajtas-39	288	3	of	of	ADP
ajtas-39	288	4	innovation	innovation	NOUN
ajtas-39	288	5	in	in	ADP
ajtas-39	288	6	nonformal	nonformal	NOUN
ajtas-39	288	7	education	education	NOUN
ajtas-39	288	8	,	,	PUNCT
ajtas-39	288	9	2(2	2(2	NUM
ajtas-39	288	10	)	)	PUNCT
ajtas-39	288	11	,	,	PUNCT
ajtas-39	288	12	497	497	NUM
ajtas-39	288	13	-	-	SYM
ajtas-39	288	14	501	501	NUM
ajtas-39	288	15	.	.	PUNCT
ajtas-39	289	1	[	[	X
ajtas-39	289	2	34	34	NUM
ajtas-39	289	3	]	]	X
ajtas-39	289	4	naim	naim	NOUN
ajtas-39	289	5	,	,	PUNCT
ajtas-39	289	6	a.	a.	NOUN
ajtas-39	289	7	(	(	PUNCT
ajtas-39	289	8	2022	2022	NUM
ajtas-39	289	9	)	)	PUNCT
ajtas-39	289	10	.	.	PUNCT
ajtas-39	290	1	measurement	measurement	NOUN
ajtas-39	290	2	consumer	consumer	NOUN
ajtas-39	290	3	mood	mood	NOUN
ajtas-39	290	4	and	and	CCONJ
ajtas-39	290	5	emotions	emotion	NOUN
ajtas-39	290	6	for	for	ADP
ajtas-39	290	7	fast	fast	ADV
ajtas-39	290	8	moving	move	VERB
ajtas-39	290	9	consumer	consumer	NOUN
ajtas-39	290	10	goods	good	NOUN
ajtas-39	290	11	.	.	PUNCT
ajtas-39	291	1	international	international	ADJ
ajtas-39	291	2	journal	journal	NOUN
ajtas-39	291	3	of	of	ADP
ajtas-39	291	4	innovative	innovative	ADJ
ajtas-39	291	5	analyses	analysis	NOUN
ajtas-39	291	6	and	and	CCONJ
ajtas-39	291	7	emerging	emerge	VERB
ajtas-39	291	8	technology	technology	NOUN
ajtas-39	291	9	,	,	PUNCT
ajtas-39	291	10	2(2	2(2	NUM
ajtas-39	291	11	)	)	PUNCT
ajtas-39	291	12	,	,	PUNCT
ajtas-39	291	13	83	83	NUM
ajtas-39	291	14	-	-	SYM
ajtas-39	291	15	86	86	NUM
ajtas-39	291	16	.	.	PUNCT
ajtas-39	292	1	[	[	X
ajtas-39	292	2	35	35	NUM
ajtas-39	292	3	]	]	PUNCT
ajtas-39	292	4	naim	naim	NOUN
ajtas-39	292	5	,	,	PUNCT
ajtas-39	292	6	a.	a.	NOUN
ajtas-39	292	7	(	(	PUNCT
ajtas-39	292	8	2022	2022	NUM
ajtas-39	292	9	)	)	PUNCT
ajtas-39	292	10	.	.	PUNCT
ajtas-39	293	1	neuro	neuro	NOUN
ajtas-39	293	2	-	-	PUNCT
ajtas-39	293	3	marketing	marketing	NOUN
ajtas-39	293	4	techniques	technique	NOUN
ajtas-39	293	5	for	for	ADP
ajtas-39	293	6	proposing	propose	VERB
ajtas-39	293	7	information	information	NOUN
ajtas-39	293	8	driven	drive	VERB
ajtas-39	293	9	framework	framework	NOUN
ajtas-39	293	10	for	for	ADP
ajtas-39	293	11	decision	decision	NOUN
ajtas-39	293	12	making	making	NOUN
ajtas-39	293	13	.	.	PUNCT
ajtas-39	294	1	international	international	ADJ
ajtas-39	294	2	journal	journal	NOUN
ajtas-39	294	3	of	of	ADP
ajtas-39	294	4	innovative	innovative	ADJ
ajtas-39	294	5	analyses	analysis	NOUN
ajtas-39	294	6	and	and	CCONJ
ajtas-39	294	7	emerging	emerge	VERB
ajtas-39	294	8	technology	technology	NOUN
ajtas-39	294	9	,	,	PUNCT
ajtas-39	294	10	2(2	2(2	NUM
ajtas-39	294	11	)	)	PUNCT
ajtas-39	294	12	,	,	PUNCT
ajtas-39	294	13	8794	8794	NUM
ajtas-39	294	14	.	.	PUNCT
ajtas-39	295	1	[	[	X
ajtas-39	295	2	36	36	NUM
ajtas-39	295	3	]	]	X
ajtas-39	295	4	naim	naim	NOUN
ajtas-39	295	5	,	,	PUNCT
ajtas-39	295	6	a.	a.	NOUN
ajtas-39	295	7	(	(	PUNCT
ajtas-39	295	8	2022	2022	NUM
ajtas-39	295	9	)	)	PUNCT
ajtas-39	295	10	.	.	PUNCT
ajtas-39	296	1	economies	economy	NOUN
ajtas-39	296	2	of	of	ADP
ajtas-39	296	3	scale	scale	NOUN
ajtas-39	296	4	for	for	ADP
ajtas-39	296	5	antenna	antenna	NOUN
ajtas-39	296	6	's	's	PART
ajtas-39	296	7	applications	application	NOUN
ajtas-39	296	8	in	in	ADP
ajtas-39	296	9	interior	interior	ADJ
ajtas-39	296	10	regions	region	NOUN
ajtas-39	296	11	.	.	PUNCT
ajtas-39	297	1	international	international	ADJ
ajtas-39	297	2	journal	journal	NOUN
ajtas-39	297	3	of	of	ADP
ajtas-39	297	4	innovative	innovative	ADJ
ajtas-39	297	5	analyses	analysis	NOUN
ajtas-39	297	6	and	and	CCONJ
ajtas-39	297	7	emerging	emerge	VERB
ajtas-39	297	8	technology	technology	NOUN
ajtas-39	297	9	,	,	PUNCT
ajtas-39	297	10	2(2	2(2	NUM
ajtas-39	297	11	)	)	PUNCT
ajtas-39	297	12	,	,	PUNCT
ajtas-39	297	13	77	77	NUM
ajtas-39	297	14	-	-	SYM
ajtas-39	297	15	82	82	NUM
ajtas-39	297	16	.	.	PUNCT
ajtas-39	298	1	[	[	X
ajtas-39	298	2	37	37	NUM
ajtas-39	298	3	]	]	PUNCT
ajtas-39	298	4	arshi	arshi	PROPN
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ajtas-39	298	6	.	.	PUNCT
ajtas-39	299	1	(	(	PUNCT
ajtas-39	299	2	2022	2022	NUM
ajtas-39	299	3	)	)	PUNCT
ajtas-39	299	4	.	.	PUNCT
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ajtas-39	300	2	enterprises	enterprise	NOUN
ajtas-39	300	3	:	:	PUNCT
ajtas-39	300	4	their	their	PRON
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ajtas-39	300	6	,	,	PUNCT
ajtas-39	300	7	importance	importance	NOUN
ajtas-39	300	8	and	and	CCONJ
ajtas-39	300	9	need	need	NOUN
ajtas-39	300	10	in	in	ADP
ajtas-39	300	11	economic	economic	ADJ
ajtas-39	300	12	development	development	NOUN
ajtas-39	300	13	.	.	PUNCT
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ajtas-39	301	2	journal	journal	PROPN
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ajtas-39	301	4	business	business	NOUN
ajtas-39	301	5	management	management	NOUN
ajtas-39	301	6	,	,	PUNCT
ajtas-39	301	7	economics	economic	NOUN
ajtas-39	301	8	and	and	CCONJ
ajtas-39	301	9	banking	banking	NOUN
ajtas-39	301	10	,	,	PUNCT
ajtas-39	301	11	1	1	NUM
ajtas-39	301	12	,	,	PUNCT
ajtas-39	301	13	1–11	1–11	PROPN
ajtas-39	301	14	.	.	PUNCT
ajtas-39	302	1	retrieved	retrieve	VERB
ajtas-39	302	2	from	from	ADP
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ajtas-39	302	5	38	38	NUM
ajtas-39	302	6	]	]	PUNCT
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ajtas-39	302	9	(	(	PUNCT
ajtas-39	302	10	2022	2022	NUM
ajtas-39	302	11	)	)	PUNCT
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ajtas-39	302	16	finance	finance	NOUN
ajtas-39	302	17	in	in	ADP
ajtas-39	302	18	performance	performance	NOUN
ajtas-39	302	19	appraisal	appraisal	NOUN
ajtas-39	302	20	.	.	PUNCT
ajtas-39	303	1	american	american	ADJ
ajtas-39	303	2	journal	journal	PROPN
ajtas-39	303	3	of	of	ADP
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ajtas-39	303	5	,	,	PUNCT
ajtas-39	303	6	economics	economic	NOUN
ajtas-39	303	7	and	and	CCONJ
ajtas-39	303	8	tourism	tourism	NOUN
ajtas-39	303	9	,	,	PUNCT
ajtas-39	303	10	1	1	NUM
ajtas-39	303	11	-	-	SYM
ajtas-39	303	12	17	17	NUM
ajtas-39	303	13	retrieved	retrieve	VERB
ajtas-39	303	14	from	from	ADP
ajtas-39	303	15	2022	2022	NUM
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ajtas-39	304	3	]	]	PUNCT
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ajtas-39	304	6	(	(	PUNCT
ajtas-39	304	7	2022	2022	NUM
ajtas-39	304	8	)	)	PUNCT
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ajtas-39	304	14	.	.	PUNCT
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ajtas-39	305	2	journal	journal	PROPN
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ajtas-39	305	5	in	in	ADP
ajtas-39	305	6	humanities	humanity	NOUN
ajtas-39	305	7	and	and	CCONJ
ajtas-39	305	8	social	social	ADJ
ajtas-39	305	9	sciences	science	NOUN
ajtas-39	305	10	,	,	PUNCT
ajtas-39	305	11	1	1	NUM
ajtas-39	305	12	-	-	SYM
ajtas-39	305	13	5	5	NUM
ajtas-39	305	14	.	.	PUNCT
ajtas-39	305	15	retrieved	retrieve	VERB
ajtas-39	305	16	from	from	ADP
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ajtas-39	305	18	[	[	X
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ajtas-39	305	20	]	]	PUNCT
ajtas-39	305	21	arshi	arshi	PROPN
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ajtas-39	306	3	)	)	PUNCT
ajtas-39	306	4	.	.	PUNCT
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ajtas-39	307	2	of	of	ADP
ajtas-39	307	3	social	social	ADJ
ajtas-39	307	4	customer	customer	NOUN
ajtas-39	307	5	relationship	relationship	NOUN
ajtas-39	307	6	management	management	NOUN
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ajtas-39	307	8	electronic	electronic	ADJ
ajtas-39	307	9	customer	customer	NOUN
ajtas-39	307	10	relationship	relationship	NOUN
ajtas-39	307	11	management	management	NOUN
ajtas-39	307	12	.	.	PUNCT
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ajtas-39	308	8	,	,	PUNCT
ajtas-39	308	9	2	2	NUM
ajtas-39	308	10	,	,	PUNCT
ajtas-39	308	11	14–25	14–25	NUM
ajtas-39	308	12	.	.	PUNCT
ajtas-39	308	13	retrieved	retrieve	VERB
ajtas-39	308	14	from	from	ADP
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ajtas-39	309	2	41	41	NUM
ajtas-39	309	3	]	]	X
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ajtas-39	309	5	,	,	PUNCT
ajtas-39	309	6	q.	q.	PROPN
ajtas-39	309	7	,	,	PUNCT
ajtas-39	309	8	&	&	CCONJ
ajtas-39	309	9	chen	chen	PROPN
ajtas-39	309	10	,	,	PUNCT
ajtas-39	309	11	h.-m	h.-m	PROPN
ajtas-39	309	12	.	.	PUNCT
ajtas-39	310	1	(	(	PUNCT
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ajtas-39	310	3	)	)	PUNCT
ajtas-39	310	4	.	.	PUNCT
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ajtas-39	311	2	the	the	DET
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ajtas-39	311	4	factors	factor	NOUN
ajtas-39	311	5	of	of	ADP
ajtas-39	311	6	ecrm	ecrm	PROPN
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ajtas-39	311	8	in	in	ADP
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ajtas-39	312	1	[	[	X
ajtas-39	312	2	42	42	NUM
ajtas-39	312	3	]	]	SYM
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ajtas-39	312	5	of	of	ADP
ajtas-39	312	6	database	database	NOUN
ajtas-39	312	7	marketing	marketing	NOUN
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ajtas-39	312	9	customer	customer	NOUN
ajtas-39	312	10	strategy	strategy	NOUN
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ajtas-39	312	12	,	,	PUNCT
ajtas-39	312	13	11(4	11(4	NUM
ajtas-39	312	14	)	)	PUNCT
ajtas-39	312	15	,	,	PUNCT
ajtas-39	312	16	333–343	333–343	NUM
ajtas-39	312	17	.	.	PUNCT
ajtas-39	313	1	[	[	X
ajtas-39	313	2	43	43	NUM
ajtas-39	313	3	]	]	X
ajtas-39	313	4	chen	chen	PROPN
ajtas-39	313	5	,	,	PUNCT
ajtas-39	313	6	h.-m	h.-m	PROPN
ajtas-39	313	7	.	.	PUNCT
ajtas-39	313	8	,	,	PUNCT
ajtas-39	313	9	&	&	CCONJ
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ajtas-39	313	11	,	,	PUNCT
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ajtas-39	313	16	)	)	PUNCT
ajtas-39	313	17	.	.	PUNCT
ajtas-39	314	1	toward	toward	ADP
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ajtas-39	314	6	electronic	electronic	ADJ
ajtas-39	314	7	customer	customer	NOUN
ajtas-39	314	8	relationship	relationship	NOUN
ajtas-39	314	9	management	management	NOUN
ajtas-39	314	10	.	.	PUNCT
ajtas-39	315	1	international	international	ADJ
ajtas-39	315	2	journal	journal	PROPN
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ajtas-39	315	4	business	business	PROPN
ajtas-39	315	5	environment	environment	NOUN
ajtas-39	315	6	,	,	PUNCT
ajtas-39	315	7	2(2	2(2	NUM
ajtas-39	315	8	)	)	PUNCT
ajtas-39	315	9	,	,	PUNCT
ajtas-39	315	10	116–132	116–132	NUM
ajtas-39	315	11	.	.	PUNCT
ajtas-39	316	1	[	[	X
ajtas-39	316	2	44	44	NUM
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ajtas-39	316	6	.	.	PUNCT
ajtas-39	317	1	(	(	PUNCT
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ajtas-39	317	3	)	)	PUNCT
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ajtas-39	318	3	,	,	PUNCT
ajtas-39	318	4	mcdonald	mcdonald	PROPN
ajtas-39	318	5	’s	’s	PROPN
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ajtas-39	318	7	hashtag	hashtag	PROPN
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ajtas-39	318	9	,	,	PUNCT
ajtas-39	318	10	goes	go	VERB
ajtas-39	318	11	horribly	horribly	ADV
ajtas-39	318	12	wrong	wrong	ADJ
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ajtas-39	319	2	november	november	PROPN
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ajtas-39	319	5	2012	2012	NUM
ajtas-39	319	6	,	,	PUNCT
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ajtas-39	320	2	https://ejird.journalspark.org/index.php/ejird/article/view/10	https://ejird.journalspark.org/index.php/ejird/article/view/10	ADJ
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ajtas-39	320	7	https://ejird.journalspark.org/index.php/ejird/article/view/10	https://ejird.journalspark.org/index.php/ejird/article/view/10	PROPN
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