id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
american_scientific_journal-1024	Afriyie, Samuel; Donkor, Prince; Nimsah, Wilson Kwaku; Danquah, Benjamin Adjei	Customer Complaints Management Practices on Service Performance of the Public Sector in Ghana. The Case of Ghana Water Company Limited.	2016	11	.pdf	application/pdf	4700	275	43	From the study it can be concluded that any serious organizations will not underestimate the relevance of efficient system of customer complaint management of which Ghana Water Company Limited is firm believer of this fact. According to [10], the organizational performance standards should embrace profitability, productivity, marketing effectiveness, customer satisfaction, and employee morale.	cache/american_scientific_journal-1024.pdf	txt/american_scientific_journal-1024.txt