id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
american_scientific_journal-2302	Venkatraman, Raghu Raman	Empirical Study on Effect of Employee Engagement to Achieve Maximum Customer Satisfaction in the Airline Industry – A Case Study of Etihad Airlines	2016	9	.pdf	application/pdf	3656	234	52	Servqual in Etihad Airline Company A number of aspects are used as point of references in gauging the quality of airline services. The effect of airline service quality on passengers’ behavioral intentions: a Korean case study.	cache/american_scientific_journal-2302.pdf	txt/american_scientific_journal-2302.txt