id	sid	tid	token	lemma	pos
american_scientific_journal-1024	1	1	american	american	PROPN
american_scientific_journal-1024	1	2	scientific	scientific	ADJ
american_scientific_journal-1024	1	3	research	research	NOUN
american_scientific_journal-1024	1	4	journal	journal	NOUN
american_scientific_journal-1024	1	5	for	for	ADP
american_scientific_journal-1024	1	6	engineering	engineering	NOUN
american_scientific_journal-1024	1	7	,	,	PUNCT
american_scientific_journal-1024	1	8	technology	technology	NOUN
american_scientific_journal-1024	1	9	,	,	PUNCT
american_scientific_journal-1024	1	10	and	and	CCONJ
american_scientific_journal-1024	1	11	sciences	science	NOUN
american_scientific_journal-1024	1	12	(	(	PUNCT
american_scientific_journal-1024	1	13	asrjets	asrjet	NOUN
american_scientific_journal-1024	1	14	)	)	PUNCT
american_scientific_journal-1024	1	15	issn	issn	PROPN
american_scientific_journal-1024	1	16	(	(	PUNCT
american_scientific_journal-1024	1	17	print	print	NOUN
american_scientific_journal-1024	1	18	)	)	PUNCT
american_scientific_journal-1024	1	19	2313	2313	NUM
american_scientific_journal-1024	1	20	-	-	SYM
american_scientific_journal-1024	1	21	4410	4410	NUM
american_scientific_journal-1024	1	22	,	,	PUNCT
american_scientific_journal-1024	1	23	issn	issn	PROPN
american_scientific_journal-1024	1	24	(	(	PUNCT
american_scientific_journal-1024	1	25	online	online	ADJ
american_scientific_journal-1024	1	26	)	)	PUNCT
american_scientific_journal-1024	1	27	2313	2313	NUM
american_scientific_journal-1024	1	28	-	-	SYM
american_scientific_journal-1024	1	29	4402	4402	NUM
american_scientific_journal-1024	1	30	©	©	PROPN
american_scientific_journal-1024	1	31	global	global	ADJ
american_scientific_journal-1024	1	32	society	society	NOUN
american_scientific_journal-1024	1	33	of	of	ADP
american_scientific_journal-1024	1	34	scientific	scientific	ADJ
american_scientific_journal-1024	1	35	research	research	NOUN
american_scientific_journal-1024	1	36	and	and	CCONJ
american_scientific_journal-1024	1	37	researchers	researcher	NOUN
american_scientific_journal-1024	1	38	http://asrjetsjournal.org/	http://asrjetsjournal.org/	NOUN
american_scientific_journal-1024	1	39	customer	customer	NOUN
american_scientific_journal-1024	1	40	complaints	complaint	VERB
american_scientific_journal-1024	1	41	management	management	NOUN
american_scientific_journal-1024	1	42	practices	practice	NOUN
american_scientific_journal-1024	1	43	on	on	ADP
american_scientific_journal-1024	1	44	service	service	NOUN
american_scientific_journal-1024	1	45	performance	performance	NOUN
american_scientific_journal-1024	1	46	of	of	ADP
american_scientific_journal-1024	1	47	the	the	DET
american_scientific_journal-1024	1	48	public	public	ADJ
american_scientific_journal-1024	1	49	sector	sector	NOUN
american_scientific_journal-1024	1	50	in	in	ADP
american_scientific_journal-1024	1	51	ghana	ghana	PROPN
american_scientific_journal-1024	1	52	:	:	PUNCT
american_scientific_journal-1024	1	53	the	the	DET
american_scientific_journal-1024	1	54	case	case	NOUN
american_scientific_journal-1024	1	55	of	of	ADP
american_scientific_journal-1024	1	56	ghana	ghana	PROPN
american_scientific_journal-1024	1	57	water	water	PROPN
american_scientific_journal-1024	1	58	company	company	NOUN
american_scientific_journal-1024	1	59	limited	limit	VERB
american_scientific_journal-1024	1	60	.	.	PUNCT
american_scientific_journal-1024	2	1	samuel	samuel	PROPN
american_scientific_journal-1024	2	2	afriyiea	afriyiea	PROPN
american_scientific_journal-1024	2	3	*	*	PROPN
american_scientific_journal-1024	2	4	,	,	PUNCT
american_scientific_journal-1024	2	5	prince	prince	PROPN
american_scientific_journal-1024	2	6	donkorb	donkorb	PROPN
american_scientific_journal-1024	2	7	,	,	PUNCT
american_scientific_journal-1024	2	8	wilson	wilson	PROPN
american_scientific_journal-1024	2	9	kwaku	kwaku	PROPN
american_scientific_journal-1024	2	10	nimsahc	nimsahc	PROPN
american_scientific_journal-1024	2	11	,	,	PUNCT
american_scientific_journal-1024	2	12	benjamin	benjamin	PROPN
american_scientific_journal-1024	2	13	adjei	adjei	PROPN
american_scientific_journal-1024	2	14	danquahd	danquahd	PROPN
american_scientific_journal-1024	2	15	akumasi	akumasi	PROPN
american_scientific_journal-1024	2	16	polytechnic	polytechnic	ADJ
american_scientific_journal-1024	2	17	,	,	PUNCT
american_scientific_journal-1024	2	18	marketing	marketing	NOUN
american_scientific_journal-1024	2	19	department	department	NOUN
american_scientific_journal-1024	2	20	,	,	PUNCT
american_scientific_journal-1024	2	21	kumasi	kumasi	PROPN
american_scientific_journal-1024	2	22	,	,	PUNCT
american_scientific_journal-1024	2	23	ghana	ghana	PROPN
american_scientific_journal-1024	2	24	.	.	PUNCT
american_scientific_journal-1024	3	1	bkumasi	bkumasi	PROPN
american_scientific_journal-1024	3	2	polytechnic	polytechnic	ADJ
american_scientific_journal-1024	3	3	,	,	PUNCT
american_scientific_journal-1024	3	4	liberal	liberal	ADJ
american_scientific_journal-1024	3	5	studies	study	NOUN
american_scientific_journal-1024	3	6	department	department	PROPN
american_scientific_journal-1024	3	7	,	,	PUNCT
american_scientific_journal-1024	3	8	kumasi	kumasi	PROPN
american_scientific_journal-1024	3	9	,	,	PUNCT
american_scientific_journal-1024	3	10	ghana	ghana	PROPN
american_scientific_journal-1024	3	11	.	.	PUNCT
american_scientific_journal-1024	4	1	ckumasi	ckumasi	PROPN
american_scientific_journal-1024	4	2	polytechnic	polytechnic	PROPN
american_scientific_journal-1024	4	3	,	,	PUNCT
american_scientific_journal-1024	4	4	marketing	marketing	NOUN
american_scientific_journal-1024	4	5	department	department	NOUN
american_scientific_journal-1024	4	6	,	,	PUNCT
american_scientific_journal-1024	4	7	kumasi	kumasi	PROPN
american_scientific_journal-1024	4	8	,	,	PUNCT
american_scientific_journal-1024	4	9	ghana	ghana	PROPN
american_scientific_journal-1024	4	10	.	.	PUNCT
american_scientific_journal-1024	5	1	dkumasi	dkumasi	PROPN
american_scientific_journal-1024	5	2	polytechnic	polytechnic	PROPN
american_scientific_journal-1024	5	3	,	,	PUNCT
american_scientific_journal-1024	5	4	liberal	liberal	ADJ
american_scientific_journal-1024	5	5	studies	study	NOUN
american_scientific_journal-1024	5	6	department	department	PROPN
american_scientific_journal-1024	5	7	,	,	PUNCT
american_scientific_journal-1024	5	8	kumasi	kumasi	PROPN
american_scientific_journal-1024	5	9	,	,	PUNCT
american_scientific_journal-1024	5	10	ghana	ghana	PROPN
american_scientific_journal-1024	5	11	aemail	aemail	NOUN
american_scientific_journal-1024	5	12	:	:	PUNCT
american_scientific_journal-1024	5	13	freshsam2000@yahoo.com	freshsam2000@yahoo.com	X
american_scientific_journal-1024	6	1	bemail	bemail	NOUN
american_scientific_journal-1024	6	2	:	:	PUNCT
american_scientific_journal-1024	6	3	pdonkor86@yahoo.com	pdonkor86@yahoo.com	X
american_scientific_journal-1024	6	4	cemail	cemail	NOUN
american_scientific_journal-1024	6	5	:	:	PUNCT
american_scientific_journal-1024	6	6	ojoewkn@gmail.com	ojoewkn@gmail.com	X
american_scientific_journal-1024	7	1	demail	demail	NOUN
american_scientific_journal-1024	7	2	:	:	PUNCT
american_scientific_journal-1024	7	3	danquah50@yahoo.com	danquah50@yahoo.com	X
american_scientific_journal-1024	7	4	abstract	abstract	ADJ
american_scientific_journal-1024	7	5	this	this	DET
american_scientific_journal-1024	7	6	study	study	NOUN
american_scientific_journal-1024	7	7	examines	examine	VERB
american_scientific_journal-1024	7	8	the	the	DET
american_scientific_journal-1024	7	9	impact	impact	NOUN
american_scientific_journal-1024	7	10	of	of	ADP
american_scientific_journal-1024	7	11	customer	customer	NOUN
american_scientific_journal-1024	7	12	complaints	complaint	NOUN
american_scientific_journal-1024	7	13	management	management	NOUN
american_scientific_journal-1024	7	14	practices	practice	NOUN
american_scientific_journal-1024	7	15	on	on	ADP
american_scientific_journal-1024	7	16	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	7	17	with	with	ADP
american_scientific_journal-1024	7	18	service	service	NOUN
american_scientific_journal-1024	7	19	performance	performance	NOUN
american_scientific_journal-1024	7	20	.	.	PUNCT
american_scientific_journal-1024	8	1	majority	majority	NOUN
american_scientific_journal-1024	8	2	of	of	ADP
american_scientific_journal-1024	8	3	the	the	DET
american_scientific_journal-1024	8	4	customers	customer	NOUN
american_scientific_journal-1024	8	5	in	in	ADP
american_scientific_journal-1024	8	6	the	the	DET
american_scientific_journal-1024	8	7	urban	urban	ADJ
american_scientific_journal-1024	8	8	areas	area	NOUN
american_scientific_journal-1024	8	9	with	with	ADP
american_scientific_journal-1024	8	10	direct	direct	ADJ
american_scientific_journal-1024	8	11	access	access	NOUN
american_scientific_journal-1024	8	12	to	to	ADP
american_scientific_journal-1024	8	13	pipe	pipe	NOUN
american_scientific_journal-1024	8	14	borne	bear	VERB
american_scientific_journal-1024	8	15	water	water	NOUN
american_scientific_journal-1024	8	16	from	from	ADP
american_scientific_journal-1024	8	17	ghana	ghana	PROPN
american_scientific_journal-1024	8	18	water	water	PROPN
american_scientific_journal-1024	8	19	company	company	PROPN
american_scientific_journal-1024	8	20	limited	limit	VERB
american_scientific_journal-1024	8	21	(	(	PUNCT
american_scientific_journal-1024	8	22	gwcl	gwcl	NOUN
american_scientific_journal-1024	8	23	)	)	PUNCT
american_scientific_journal-1024	8	24	are	be	AUX
american_scientific_journal-1024	8	25	concerned	concern	VERB
american_scientific_journal-1024	8	26	with	with	ADP
american_scientific_journal-1024	8	27	the	the	DET
american_scientific_journal-1024	8	28	reliability	reliability	NOUN
american_scientific_journal-1024	8	29	and	and	CCONJ
american_scientific_journal-1024	8	30	quality	quality	NOUN
american_scientific_journal-1024	8	31	of	of	ADP
american_scientific_journal-1024	8	32	the	the	DET
american_scientific_journal-1024	8	33	water	water	NOUN
american_scientific_journal-1024	8	34	supply	supply	NOUN
american_scientific_journal-1024	8	35	.	.	PUNCT
american_scientific_journal-1024	9	1	the	the	DET
american_scientific_journal-1024	9	2	inability	inability	NOUN
american_scientific_journal-1024	9	3	of	of	ADP
american_scientific_journal-1024	9	4	gwcl	gwcl	NOUN
american_scientific_journal-1024	9	5	management	management	NOUN
american_scientific_journal-1024	9	6	to	to	PART
american_scientific_journal-1024	9	7	manage	manage	VERB
american_scientific_journal-1024	9	8	these	these	DET
american_scientific_journal-1024	9	9	concerns	concern	NOUN
american_scientific_journal-1024	9	10	led	lead	VERB
american_scientific_journal-1024	9	11	to	to	ADP
american_scientific_journal-1024	9	12	the	the	DET
american_scientific_journal-1024	9	13	reduction	reduction	NOUN
american_scientific_journal-1024	9	14	of	of	ADP
american_scientific_journal-1024	9	15	revenue	revenue	NOUN
american_scientific_journal-1024	9	16	mobilization	mobilization	NOUN
american_scientific_journal-1024	9	17	at	at	ADP
american_scientific_journal-1024	9	18	gwcl	gwcl	NOUN
american_scientific_journal-1024	9	19	.	.	PUNCT
american_scientific_journal-1024	10	1	a	a	DET
american_scientific_journal-1024	10	2	survey	survey	NOUN
american_scientific_journal-1024	10	3	was	be	AUX
american_scientific_journal-1024	10	4	conducted	conduct	VERB
american_scientific_journal-1024	10	5	and	and	CCONJ
american_scientific_journal-1024	10	6	in	in	ADP
american_scientific_journal-1024	10	7	all	all	PRON
american_scientific_journal-1024	10	8	,	,	PUNCT
american_scientific_journal-1024	10	9	four	four	NUM
american_scientific_journal-1024	10	10	hundred	hundred	NUM
american_scientific_journal-1024	10	11	and	and	CCONJ
american_scientific_journal-1024	10	12	three	three	NUM
american_scientific_journal-1024	10	13	(	(	PUNCT
american_scientific_journal-1024	10	14	403	403	NUM
american_scientific_journal-1024	10	15	)	)	PUNCT
american_scientific_journal-1024	10	16	respondents	respondent	NOUN
american_scientific_journal-1024	10	17	were	be	AUX
american_scientific_journal-1024	10	18	surveyed	survey	VERB
american_scientific_journal-1024	10	19	through	through	ADP
american_scientific_journal-1024	10	20	questionnaires	questionnaire	NOUN
american_scientific_journal-1024	10	21	and	and	CCONJ
american_scientific_journal-1024	10	22	interviewed	interview	VERB
american_scientific_journal-1024	10	23	for	for	ADP
american_scientific_journal-1024	10	24	the	the	DET
american_scientific_journal-1024	10	25	study	study	NOUN
american_scientific_journal-1024	10	26	.	.	PUNCT
american_scientific_journal-1024	11	1	the	the	DET
american_scientific_journal-1024	11	2	sample	sample	NOUN
american_scientific_journal-1024	11	3	was	be	AUX
american_scientific_journal-1024	11	4	selected	select	VERB
american_scientific_journal-1024	11	5	by	by	ADP
american_scientific_journal-1024	11	6	random	random	ADJ
american_scientific_journal-1024	11	7	sampling	sampling	NOUN
american_scientific_journal-1024	11	8	technique	technique	NOUN
american_scientific_journal-1024	11	9	and	and	CCONJ
american_scientific_journal-1024	11	10	data	datum	NOUN
american_scientific_journal-1024	11	11	were	be	AUX
american_scientific_journal-1024	11	12	collected	collect	VERB
american_scientific_journal-1024	11	13	using	use	VERB
american_scientific_journal-1024	11	14	a	a	DET
american_scientific_journal-1024	11	15	structured	structured	ADJ
american_scientific_journal-1024	11	16	questionnaire	questionnaire	NOUN
american_scientific_journal-1024	11	17	.	.	PUNCT
american_scientific_journal-1024	12	1	the	the	DET
american_scientific_journal-1024	12	2	data	datum	NOUN
american_scientific_journal-1024	12	3	collected	collect	VERB
american_scientific_journal-1024	12	4	was	be	AUX
american_scientific_journal-1024	12	5	analyzed	analyze	VERB
american_scientific_journal-1024	12	6	using	use	VERB
american_scientific_journal-1024	12	7	frequencies	frequency	NOUN
american_scientific_journal-1024	12	8	and	and	CCONJ
american_scientific_journal-1024	12	9	percentages	percentage	NOUN
american_scientific_journal-1024	12	10	with	with	ADP
american_scientific_journal-1024	12	11	the	the	DET
american_scientific_journal-1024	12	12	use	use	NOUN
american_scientific_journal-1024	12	13	of	of	ADP
american_scientific_journal-1024	12	14	spss	spss	ADJ
american_scientific_journal-1024	12	15	16.0.the	16.0.the	DET
american_scientific_journal-1024	12	16	study	study	NOUN
american_scientific_journal-1024	12	17	revealed	reveal	VERB
american_scientific_journal-1024	12	18	that	that	SCONJ
american_scientific_journal-1024	12	19	gwcl	gwcl	NOUN
american_scientific_journal-1024	12	20	has	have	VERB
american_scientific_journal-1024	12	21	a	a	DET
american_scientific_journal-1024	12	22	customer	customer	NOUN
american_scientific_journal-1024	12	23	complaints	complaint	NOUN
american_scientific_journal-1024	12	24	managements	management	NOUN
american_scientific_journal-1024	12	25	practices	practice	NOUN
american_scientific_journal-1024	12	26	stipulated	stipulate	VERB
american_scientific_journal-1024	12	27	by	by	ADP
american_scientific_journal-1024	12	28	public	public	ADJ
american_scientific_journal-1024	12	29	utility	utility	NOUN
american_scientific_journal-1024	12	30	regulation	regulation	NOUN
american_scientific_journal-1024	12	31	commission	commission	NOUN
american_scientific_journal-1024	12	32	(	(	PUNCT
american_scientific_journal-1024	12	33	purc	purc	NOUN
american_scientific_journal-1024	12	34	)	)	PUNCT
american_scientific_journal-1024	12	35	,	,	PUNCT
american_scientific_journal-1024	12	36	of	of	ADP
american_scientific_journal-1024	12	37	which	which	PRON
american_scientific_journal-1024	12	38	the	the	DET
american_scientific_journal-1024	12	39	management	management	NOUN
american_scientific_journal-1024	12	40	staff	staff	NOUN
american_scientific_journal-1024	12	41	of	of	ADP
american_scientific_journal-1024	12	42	gwcl	gwcl	NOUN
american_scientific_journal-1024	12	43	was	be	AUX
american_scientific_journal-1024	12	44	oblivious	oblivious	ADJ
american_scientific_journal-1024	12	45	of	of	ADP
american_scientific_journal-1024	12	46	these	these	DET
american_scientific_journal-1024	12	47	standard	standard	NOUN
american_scientific_journal-1024	12	48	set	set	VERB
american_scientific_journal-1024	12	49	by	by	ADP
american_scientific_journal-1024	12	50	purc	purc	NOUN
american_scientific_journal-1024	12	51	,	,	PUNCT
american_scientific_journal-1024	12	52	led	lead	VERB
american_scientific_journal-1024	12	53	to	to	ADP
american_scientific_journal-1024	12	54	many	many	ADJ
american_scientific_journal-1024	12	55	lapses	lapse	NOUN
american_scientific_journal-1024	12	56	in	in	ADP
american_scientific_journal-1024	12	57	the	the	DET
american_scientific_journal-1024	12	58	management	management	NOUN
american_scientific_journal-1024	12	59	of	of	ADP
american_scientific_journal-1024	12	60	customer	customer	NOUN
american_scientific_journal-1024	12	61	complaints	complaint	NOUN
american_scientific_journal-1024	12	62	.	.	PUNCT
american_scientific_journal-1024	13	1	-----------------------------------------------------------------------	-----------------------------------------------------------------------	PUNCT
american_scientific_journal-1024	14	1	*	*	PUNCT
american_scientific_journal-1024	14	2	corresponding	correspond	VERB
american_scientific_journal-1024	14	3	author	author	NOUN
american_scientific_journal-1024	14	4	.	.	PUNCT
american_scientific_journal-1024	15	1	307	307	NUM
american_scientific_journal-1024	15	2	http://asrjetsjournal.org/	http://asrjetsjournal.org/	PROPN
american_scientific_journal-1024	15	3	american	american	ADJ
american_scientific_journal-1024	15	4	scientific	scientific	ADJ
american_scientific_journal-1024	15	5	research	research	NOUN
american_scientific_journal-1024	15	6	journal	journal	NOUN
american_scientific_journal-1024	15	7	for	for	ADP
american_scientific_journal-1024	15	8	engineering	engineering	NOUN
american_scientific_journal-1024	15	9	,	,	PUNCT
american_scientific_journal-1024	15	10	technology	technology	NOUN
american_scientific_journal-1024	15	11	,	,	PUNCT
american_scientific_journal-1024	15	12	and	and	CCONJ
american_scientific_journal-1024	15	13	sciences	science	NOUN
american_scientific_journal-1024	15	14	(	(	PUNCT
american_scientific_journal-1024	15	15	asrjets	asrjet	NOUN
american_scientific_journal-1024	15	16	)	)	PUNCT
american_scientific_journal-1024	15	17	(	(	PUNCT
american_scientific_journal-1024	15	18	2016	2016	NUM
american_scientific_journal-1024	15	19	)	)	PUNCT
american_scientific_journal-1024	15	20	volume	volume	NOUN
american_scientific_journal-1024	15	21	17	17	NUM
american_scientific_journal-1024	15	22	,	,	PUNCT
american_scientific_journal-1024	15	23	no	no	DET
american_scientific_journal-1024	15	24	1	1	NUM
american_scientific_journal-1024	15	25	,	,	PUNCT
american_scientific_journal-1024	15	26	pp	pp	ADV
american_scientific_journal-1024	15	27	307	307	NUM
american_scientific_journal-1024	15	28	-	-	SYM
american_scientific_journal-1024	15	29	317	317	NUM
american_scientific_journal-1024	15	30	again	again	ADV
american_scientific_journal-1024	15	31	,	,	PUNCT
american_scientific_journal-1024	15	32	the	the	DET
american_scientific_journal-1024	15	33	inability	inability	NOUN
american_scientific_journal-1024	15	34	of	of	ADP
american_scientific_journal-1024	15	35	purc	purc	NOUN
american_scientific_journal-1024	15	36	and	and	CCONJ
american_scientific_journal-1024	15	37	gwcl	gwcl	NOUN
american_scientific_journal-1024	15	38	to	to	PART
american_scientific_journal-1024	15	39	collaborate	collaborate	VERB
american_scientific_journal-1024	15	40	resulted	result	VERB
american_scientific_journal-1024	15	41	in	in	ADP
american_scientific_journal-1024	15	42	many	many	ADJ
american_scientific_journal-1024	15	43	services	service	NOUN
american_scientific_journal-1024	15	44	gaps	gap	VERB
american_scientific_journal-1024	15	45	namely	namely	ADV
american_scientific_journal-1024	15	46	knowledge	knowledge	NOUN
american_scientific_journal-1024	15	47	,	,	PUNCT
american_scientific_journal-1024	15	48	communication	communication	NOUN
american_scientific_journal-1024	15	49	and	and	CCONJ
american_scientific_journal-1024	15	50	delivery	delivery	NOUN
american_scientific_journal-1024	15	51	gaps	gap	NOUN
american_scientific_journal-1024	15	52	.	.	PUNCT
american_scientific_journal-1024	16	1	efficient	efficient	ADJ
american_scientific_journal-1024	16	2	and	and	CCONJ
american_scientific_journal-1024	16	3	effective	effective	ADJ
american_scientific_journal-1024	16	4	communication	communication	NOUN
american_scientific_journal-1024	16	5	system	system	NOUN
american_scientific_journal-1024	16	6	should	should	AUX
american_scientific_journal-1024	16	7	prevail	prevail	VERB
american_scientific_journal-1024	16	8	between	between	ADP
american_scientific_journal-1024	16	9	purc	purc	NOUN
american_scientific_journal-1024	16	10	and	and	CCONJ
american_scientific_journal-1024	16	11	gwcl	gwcl	NOUN
american_scientific_journal-1024	16	12	and	and	CCONJ
american_scientific_journal-1024	16	13	the	the	DET
american_scientific_journal-1024	16	14	need	need	NOUN
american_scientific_journal-1024	16	15	for	for	ADP
american_scientific_journal-1024	16	16	gwcl	gwcl	NOUN
american_scientific_journal-1024	16	17	to	to	PART
american_scientific_journal-1024	16	18	ensure	ensure	VERB
american_scientific_journal-1024	16	19	continuous	continuous	ADJ
american_scientific_journal-1024	16	20	improvements	improvement	NOUN
american_scientific_journal-1024	16	21	of	of	ADP
american_scientific_journal-1024	16	22	knowledge	knowledge	NOUN
american_scientific_journal-1024	16	23	and	and	CCONJ
american_scientific_journal-1024	16	24	skills	skill	NOUN
american_scientific_journal-1024	16	25	,	,	PUNCT
american_scientific_journal-1024	16	26	training	training	NOUN
american_scientific_journal-1024	16	27	of	of	ADP
american_scientific_journal-1024	16	28	staff	staff	NOUN
american_scientific_journal-1024	16	29	and	and	CCONJ
american_scientific_journal-1024	16	30	provision	provision	NOUN
american_scientific_journal-1024	16	31	of	of	ADP
american_scientific_journal-1024	16	32	operational	operational	ADJ
american_scientific_journal-1024	16	33	equipment‘s	equipment‘s	NOUN
american_scientific_journal-1024	16	34	to	to	PART
american_scientific_journal-1024	16	35	enhance	enhance	VERB
american_scientific_journal-1024	16	36	performance	performance	NOUN
american_scientific_journal-1024	16	37	.	.	PUNCT
american_scientific_journal-1024	17	1	keywords	keyword	NOUN
american_scientific_journal-1024	17	2	:	:	PUNCT
american_scientific_journal-1024	17	3	customer	customer	NOUN
american_scientific_journal-1024	17	4	complaints	complaint	NOUN
american_scientific_journal-1024	17	5	;	;	PUNCT
american_scientific_journal-1024	17	6	service	service	NOUN
american_scientific_journal-1024	17	7	performance	performance	NOUN
american_scientific_journal-1024	17	8	;	;	PUNCT
american_scientific_journal-1024	17	9	management	management	NOUN
american_scientific_journal-1024	17	10	practices	practice	NOUN
american_scientific_journal-1024	17	11	;	;	PUNCT
american_scientific_journal-1024	17	12	public	public	ADJ
american_scientific_journal-1024	17	13	utility	utility	NOUN
american_scientific_journal-1024	17	14	regulation	regulation	NOUN
american_scientific_journal-1024	17	15	commission	commission	NOUN
american_scientific_journal-1024	17	16	;	;	PUNCT
american_scientific_journal-1024	17	17	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	17	18	.	.	PUNCT
american_scientific_journal-1024	18	1	1	1	X
american_scientific_journal-1024	18	2	.	.	X
american_scientific_journal-1024	18	3	introduction	introduction	NOUN
american_scientific_journal-1024	18	4	intense	intense	ADJ
american_scientific_journal-1024	18	5	competition	competition	NOUN
american_scientific_journal-1024	18	6	in	in	ADP
american_scientific_journal-1024	18	7	the	the	DET
american_scientific_journal-1024	18	8	business	business	NOUN
american_scientific_journal-1024	18	9	environment	environment	NOUN
american_scientific_journal-1024	18	10	has	have	AUX
american_scientific_journal-1024	18	11	made	make	VERB
american_scientific_journal-1024	18	12	customers	customer	NOUN
american_scientific_journal-1024	18	13	to	to	PART
american_scientific_journal-1024	18	14	demand	demand	VERB
american_scientific_journal-1024	18	15	more	more	ADJ
american_scientific_journal-1024	18	16	quality	quality	NOUN
american_scientific_journal-1024	18	17	service	service	NOUN
american_scientific_journal-1024	18	18	,	,	PUNCT
american_scientific_journal-1024	18	19	hence	hence	ADV
american_scientific_journal-1024	18	20	the	the	DET
american_scientific_journal-1024	18	21	need	need	NOUN
american_scientific_journal-1024	18	22	for	for	SCONJ
american_scientific_journal-1024	18	23	companies	company	NOUN
american_scientific_journal-1024	18	24	to	to	PART
american_scientific_journal-1024	18	25	be	be	AUX
american_scientific_journal-1024	18	26	more	more	ADJ
american_scientific_journal-1024	18	27	customers	customer	NOUN
american_scientific_journal-1024	18	28	focused	focus	VERB
american_scientific_journal-1024	18	29	than	than	ADP
american_scientific_journal-1024	18	30	ever	ever	ADV
american_scientific_journal-1024	18	31	(	(	PUNCT
american_scientific_journal-1024	18	32	ibid	ibid	NOUN
american_scientific_journal-1024	18	33	)	)	PUNCT
american_scientific_journal-1024	18	34	.	.	PUNCT
american_scientific_journal-1024	19	1	accessibility	accessibility	NOUN
american_scientific_journal-1024	19	2	,	,	PUNCT
american_scientific_journal-1024	19	3	reliability	reliability	NOUN
american_scientific_journal-1024	19	4	;	;	PUNCT
american_scientific_journal-1024	19	5	affordability	affordability	NOUN
american_scientific_journal-1024	19	6	and	and	CCONJ
american_scientific_journal-1024	19	7	quality	quality	NOUN
american_scientific_journal-1024	19	8	are	be	AUX
american_scientific_journal-1024	19	9	some	some	PRON
american_scientific_journal-1024	19	10	of	of	ADP
american_scientific_journal-1024	19	11	the	the	DET
american_scientific_journal-1024	19	12	critical	critical	ADJ
american_scientific_journal-1024	19	13	concerns	concern	NOUN
american_scientific_journal-1024	19	14	of	of	ADP
american_scientific_journal-1024	19	15	gwcl	gwcl	NOUN
american_scientific_journal-1024	19	16	consumers	consumer	NOUN
american_scientific_journal-1024	19	17	[	[	X
american_scientific_journal-1024	19	18	1	1	NUM
american_scientific_journal-1024	19	19	]	]	PUNCT
american_scientific_journal-1024	19	20	.	.	PUNCT
american_scientific_journal-1024	20	1	the	the	DET
american_scientific_journal-1024	20	2	commission	commission	NOUN
american_scientific_journal-1024	20	3	reports	report	NOUN
american_scientific_journal-1024	20	4	also	also	ADV
american_scientific_journal-1024	20	5	revealed	reveal	VERB
american_scientific_journal-1024	20	6	that	that	SCONJ
american_scientific_journal-1024	20	7	,	,	PUNCT
american_scientific_journal-1024	20	8	some	some	DET
american_scientific_journal-1024	20	9	customers	customer	NOUN
american_scientific_journal-1024	20	10	interviewed	interview	VERB
american_scientific_journal-1024	20	11	complained	complain	VERB
american_scientific_journal-1024	20	12	of	of	ADP
american_scientific_journal-1024	20	13	delays	delay	NOUN
american_scientific_journal-1024	20	14	in	in	ADP
american_scientific_journal-1024	20	15	complaints	complaint	NOUN
american_scientific_journal-1024	20	16	resolution	resolution	NOUN
american_scientific_journal-1024	20	17	by	by	ADP
american_scientific_journal-1024	20	18	gwcl	gwcl	NOUN
american_scientific_journal-1024	20	19	.	.	PUNCT
american_scientific_journal-1024	21	1	again	again	ADV
american_scientific_journal-1024	21	2	the	the	DET
american_scientific_journal-1024	21	3	overbilling	overbilling	NOUN
american_scientific_journal-1024	21	4	,	,	PUNCT
american_scientific_journal-1024	21	5	burst	burst	ADJ
american_scientific_journal-1024	21	6	pipes	pipe	NOUN
american_scientific_journal-1024	21	7	,	,	PUNCT
american_scientific_journal-1024	21	8	payments	payment	NOUN
american_scientific_journal-1024	21	9	not	not	PART
american_scientific_journal-1024	21	10	reflected	reflect	VERB
american_scientific_journal-1024	21	11	on	on	ADP
american_scientific_journal-1024	21	12	subsequent	subsequent	ADJ
american_scientific_journal-1024	21	13	bills	bill	NOUN
american_scientific_journal-1024	21	14	and	and	CCONJ
american_scientific_journal-1024	21	15	lack	lack	NOUN
american_scientific_journal-1024	21	16	of	of	ADP
american_scientific_journal-1024	21	17	supply	supply	NOUN
american_scientific_journal-1024	21	18	and	and	CCONJ
american_scientific_journal-1024	21	19	the	the	DET
american_scientific_journal-1024	21	20	inability	inability	NOUN
american_scientific_journal-1024	21	21	of	of	ADP
american_scientific_journal-1024	21	22	gwcl	gwcl	NOUN
american_scientific_journal-1024	21	23	management	management	NOUN
american_scientific_journal-1024	21	24	to	to	PART
american_scientific_journal-1024	21	25	manage	manage	VERB
american_scientific_journal-1024	21	26	these	these	DET
american_scientific_journal-1024	21	27	concerns	concern	NOUN
american_scientific_journal-1024	21	28	led	lead	VERB
american_scientific_journal-1024	21	29	to	to	ADP
american_scientific_journal-1024	21	30	the	the	DET
american_scientific_journal-1024	21	31	reduction	reduction	NOUN
american_scientific_journal-1024	21	32	of	of	ADP
american_scientific_journal-1024	21	33	revenue	revenue	NOUN
american_scientific_journal-1024	21	34	mobilization	mobilization	NOUN
american_scientific_journal-1024	21	35	at	at	ADP
american_scientific_journal-1024	21	36	most	most	ADJ
american_scientific_journal-1024	21	37	gwcl	gwcl	NOUN
american_scientific_journal-1024	21	38	centre	centre	NOUN
american_scientific_journal-1024	21	39	’s	’s	PART
american_scientific_journal-1024	21	40	[	[	X
american_scientific_journal-1024	21	41	1	1	NUM
american_scientific_journal-1024	21	42	]	]	PUNCT
american_scientific_journal-1024	21	43	,	,	PUNCT
american_scientific_journal-1024	21	44	hence	hence	ADV
american_scientific_journal-1024	21	45	the	the	DET
american_scientific_journal-1024	21	46	need	need	NOUN
american_scientific_journal-1024	21	47	for	for	SCONJ
american_scientific_journal-1024	21	48	this	this	DET
american_scientific_journal-1024	21	49	research	research	NOUN
american_scientific_journal-1024	21	50	to	to	PART
american_scientific_journal-1024	21	51	examine	examine	VERB
american_scientific_journal-1024	21	52	how	how	SCONJ
american_scientific_journal-1024	21	53	gcwl	gcwl	PROPN
american_scientific_journal-1024	21	54	manage	manage	VERB
american_scientific_journal-1024	21	55	these	these	DET
american_scientific_journal-1024	21	56	concerns	concern	NOUN
american_scientific_journal-1024	21	57	in	in	ADP
american_scientific_journal-1024	21	58	order	order	NOUN
american_scientific_journal-1024	21	59	to	to	PART
american_scientific_journal-1024	21	60	improve	improve	VERB
american_scientific_journal-1024	21	61	its	its	PRON
american_scientific_journal-1024	21	62	service	service	NOUN
american_scientific_journal-1024	21	63	performance	performance	NOUN
american_scientific_journal-1024	21	64	.	.	PUNCT
american_scientific_journal-1024	22	1	the	the	DET
american_scientific_journal-1024	22	2	study	study	NOUN
american_scientific_journal-1024	22	3	seeks	seek	VERB
american_scientific_journal-1024	22	4	to	to	PART
american_scientific_journal-1024	22	5	ascertain	ascertain	VERB
american_scientific_journal-1024	22	6	the	the	DET
american_scientific_journal-1024	22	7	impact	impact	NOUN
american_scientific_journal-1024	22	8	of	of	ADP
american_scientific_journal-1024	22	9	customer	customer	NOUN
american_scientific_journal-1024	22	10	complaints	complaint	NOUN
american_scientific_journal-1024	22	11	management	management	NOUN
american_scientific_journal-1024	22	12	practices	practice	NOUN
american_scientific_journal-1024	22	13	on	on	ADP
american_scientific_journal-1024	22	14	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	22	15	with	with	ADP
american_scientific_journal-1024	22	16	service	service	NOUN
american_scientific_journal-1024	22	17	performances	performance	NOUN
american_scientific_journal-1024	22	18	in	in	ADP
american_scientific_journal-1024	22	19	the	the	DET
american_scientific_journal-1024	22	20	public	public	ADJ
american_scientific_journal-1024	22	21	sector	sector	NOUN
american_scientific_journal-1024	22	22	and	and	CCONJ
american_scientific_journal-1024	22	23	to	to	PART
american_scientific_journal-1024	22	24	evaluate	evaluate	VERB
american_scientific_journal-1024	22	25	the	the	DET
american_scientific_journal-1024	22	26	performance	performance	NOUN
american_scientific_journal-1024	22	27	of	of	ADP
american_scientific_journal-1024	22	28	gwcl	gwcl	NOUN
american_scientific_journal-1024	22	29	in	in	ADP
american_scientific_journal-1024	22	30	its	its	PRON
american_scientific_journal-1024	22	31	service	service	NOUN
american_scientific_journal-1024	22	32	delivery	delivery	NOUN
american_scientific_journal-1024	22	33	.	.	PUNCT
american_scientific_journal-1024	23	1	2	2	X
american_scientific_journal-1024	23	2	.	.	X
american_scientific_journal-1024	23	3	literature	literature	NOUN
american_scientific_journal-1024	23	4	review	review	PROPN
american_scientific_journal-1024	23	5	according	accord	VERB
american_scientific_journal-1024	23	6	to	to	ADP
american_scientific_journal-1024	23	7	[	[	X
american_scientific_journal-1024	23	8	2	2	NUM
american_scientific_journal-1024	23	9	]	]	PUNCT
american_scientific_journal-1024	23	10	companies	company	NOUN
american_scientific_journal-1024	23	11	should	should	AUX
american_scientific_journal-1024	23	12	welcome	welcome	VERB
american_scientific_journal-1024	23	13	complaints	complaint	NOUN
american_scientific_journal-1024	23	14	because	because	SCONJ
american_scientific_journal-1024	23	15	they	they	PRON
american_scientific_journal-1024	23	16	should	should	AUX
american_scientific_journal-1024	23	17	be	be	AUX
american_scientific_journal-1024	23	18	viewed	view	VERB
american_scientific_journal-1024	23	19	as	as	ADP
american_scientific_journal-1024	23	20	second	second	ADJ
american_scientific_journal-1024	23	21	chance	chance	NOUN
american_scientific_journal-1024	23	22	to	to	PART
american_scientific_journal-1024	23	23	keep	keep	VERB
american_scientific_journal-1024	23	24	a	a	DET
american_scientific_journal-1024	23	25	dissatisfied	dissatisfied	ADJ
american_scientific_journal-1024	23	26	customer	customer	NOUN
american_scientific_journal-1024	23	27	loyal	loyal	ADJ
american_scientific_journal-1024	23	28	.	.	PUNCT
american_scientific_journal-1024	24	1	customer	customer	NOUN
american_scientific_journal-1024	24	2	complaints	complaint	NOUN
american_scientific_journal-1024	24	3	can	can	AUX
american_scientific_journal-1024	24	4	be	be	AUX
american_scientific_journal-1024	24	5	explained	explain	VERB
american_scientific_journal-1024	24	6	as	as	ADP
american_scientific_journal-1024	24	7	a	a	DET
american_scientific_journal-1024	24	8	formal	formal	ADJ
american_scientific_journal-1024	24	9	expression	expression	NOUN
american_scientific_journal-1024	24	10	of	of	ADP
american_scientific_journal-1024	24	11	dissatisfaction	dissatisfaction	NOUN
american_scientific_journal-1024	24	12	with	with	ADP
american_scientific_journal-1024	24	13	any	any	DET
american_scientific_journal-1024	24	14	aspect	aspect	NOUN
american_scientific_journal-1024	24	15	of	of	ADP
american_scientific_journal-1024	24	16	service	service	NOUN
american_scientific_journal-1024	24	17	experience	experience	NOUN
american_scientific_journal-1024	24	18	.	.	PUNCT
american_scientific_journal-1024	25	1	customer	customer	NOUN
american_scientific_journal-1024	25	2	complaints	complaint	NOUN
american_scientific_journal-1024	25	3	are	be	AUX
american_scientific_journal-1024	25	4	considered	consider	VERB
american_scientific_journal-1024	25	5	to	to	PART
american_scientific_journal-1024	25	6	be	be	AUX
american_scientific_journal-1024	25	7	a	a	DET
american_scientific_journal-1024	25	8	waste	waste	NOUN
american_scientific_journal-1024	25	9	of	of	ADP
american_scientific_journal-1024	25	10	time	time	NOUN
american_scientific_journal-1024	25	11	and	and	CCONJ
american_scientific_journal-1024	25	12	money	money	NOUN
american_scientific_journal-1024	25	13	by	by	ADP
american_scientific_journal-1024	25	14	many	many	ADJ
american_scientific_journal-1024	25	15	companies	company	NOUN
american_scientific_journal-1024	25	16	.	.	PUNCT
american_scientific_journal-1024	26	1	in	in	ADP
american_scientific_journal-1024	26	2	some	some	DET
american_scientific_journal-1024	26	3	case	case	NOUN
american_scientific_journal-1024	26	4	the	the	DET
american_scientific_journal-1024	26	5	employees	employee	NOUN
american_scientific_journal-1024	26	6	give	give	VERB
american_scientific_journal-1024	26	7	the	the	DET
american_scientific_journal-1024	26	8	customer	customer	NOUN
american_scientific_journal-1024	26	9	impression	impression	NOUN
american_scientific_journal-1024	26	10	that	that	SCONJ
american_scientific_journal-1024	26	11	they	they	PRON
american_scientific_journal-1024	26	12	do	do	AUX
american_scientific_journal-1024	26	13	not	not	PART
american_scientific_journal-1024	26	14	have	have	AUX
american_scientific_journal-1024	26	15	the	the	DET
american_scientific_journal-1024	26	16	right	right	NOUN
american_scientific_journal-1024	26	17	to	to	PART
american_scientific_journal-1024	26	18	complain	complain	VERB
american_scientific_journal-1024	26	19	.	.	PUNCT
american_scientific_journal-1024	27	1	most	most	ADJ
american_scientific_journal-1024	27	2	of	of	ADP
american_scientific_journal-1024	27	3	the	the	DET
american_scientific_journal-1024	27	4	companies	company	NOUN
american_scientific_journal-1024	27	5	today	today	NOUN
american_scientific_journal-1024	27	6	are	be	AUX
american_scientific_journal-1024	27	7	viewing	view	VERB
american_scientific_journal-1024	27	8	complaints	complaint	NOUN
american_scientific_journal-1024	27	9	as	as	ADP
american_scientific_journal-1024	27	10	something	something	PRON
american_scientific_journal-1024	27	11	negative	negative	ADJ
american_scientific_journal-1024	27	12	.	.	PUNCT
american_scientific_journal-1024	28	1	regarding	regard	VERB
american_scientific_journal-1024	28	2	complaints	complaint	NOUN
american_scientific_journal-1024	28	3	behavior	behavior	NOUN
american_scientific_journal-1024	28	4	,	,	PUNCT
american_scientific_journal-1024	28	5	the	the	DET
american_scientific_journal-1024	28	6	author	author	NOUN
american_scientific_journal-1024	28	7	in	in	ADP
american_scientific_journal-1024	28	8	[	[	X
american_scientific_journal-1024	28	9	3	3	NUM
american_scientific_journal-1024	28	10	]	]	PUNCT
american_scientific_journal-1024	28	11	argued	argue	VERB
american_scientific_journal-1024	28	12	that	that	SCONJ
american_scientific_journal-1024	28	13	pleasing	pleasing	ADJ
american_scientific_journal-1024	28	14	response	response	NOUN
american_scientific_journal-1024	28	15	from	from	ADP
american_scientific_journal-1024	28	16	seller	seller	NOUN
american_scientific_journal-1024	28	17	result	result	NOUN
american_scientific_journal-1024	28	18	in	in	ADP
american_scientific_journal-1024	28	19	improved	improved	ADJ
american_scientific_journal-1024	28	20	loyalty	loyalty	NOUN
american_scientific_journal-1024	28	21	and	and	CCONJ
american_scientific_journal-1024	28	22	repeated	repeat	VERB
american_scientific_journal-1024	28	23	purchase	purchase	NOUN
american_scientific_journal-1024	28	24	.	.	PUNCT
american_scientific_journal-1024	29	1	according	accord	VERB
american_scientific_journal-1024	29	2	to	to	ADP
american_scientific_journal-1024	29	3	[	[	X
american_scientific_journal-1024	29	4	4	4	NUM
american_scientific_journal-1024	29	5	]	]	SYM
american_scientific_journal-1024	29	6	96	96	NUM
american_scientific_journal-1024	29	7	percent	percent	NOUN
american_scientific_journal-1024	29	8	of	of	ADP
american_scientific_journal-1024	29	9	customers	customer	NOUN
american_scientific_journal-1024	29	10	who	who	PRON
american_scientific_journal-1024	29	11	do	do	AUX
american_scientific_journal-1024	29	12	not	not	PART
american_scientific_journal-1024	29	13	complain	complain	VERB
american_scientific_journal-1024	29	14	can	can	AUX
american_scientific_journal-1024	29	15	be	be	AUX
american_scientific_journal-1024	29	16	described	describe	VERB
american_scientific_journal-1024	29	17	as	as	ADP
american_scientific_journal-1024	29	18	dissatisfied	dissatisfied	ADJ
american_scientific_journal-1024	29	19	customers	customer	NOUN
american_scientific_journal-1024	29	20	and	and	CCONJ
american_scientific_journal-1024	29	21	up	up	ADP
american_scientific_journal-1024	29	22	to	to	PART
american_scientific_journal-1024	29	23	63	63	NUM
american_scientific_journal-1024	29	24	percent	percent	NOUN
american_scientific_journal-1024	29	25	of	of	ADP
american_scientific_journal-1024	29	26	these	these	DET
american_scientific_journal-1024	29	27	silent	silent	ADJ
american_scientific_journal-1024	29	28	complainers	complainer	NOUN
american_scientific_journal-1024	29	29	do	do	AUX
american_scientific_journal-1024	29	30	not	not	PART
american_scientific_journal-1024	29	31	purchase	purchase	VERB
american_scientific_journal-1024	29	32	from	from	ADP
american_scientific_journal-1024	29	33	the	the	DET
american_scientific_journal-1024	29	34	company	company	NOUN
american_scientific_journal-1024	29	35	again	again	ADV
american_scientific_journal-1024	29	36	.	.	PUNCT
american_scientific_journal-1024	30	1	researchers	researcher	NOUN
american_scientific_journal-1024	30	2	have	have	AUX
american_scientific_journal-1024	30	3	identified	identify	VERB
american_scientific_journal-1024	30	4	dissatisfied	dissatisfied	ADJ
american_scientific_journal-1024	30	5	customers	customer	NOUN
american_scientific_journal-1024	30	6	to	to	PART
american_scientific_journal-1024	30	7	constitute	constitute	VERB
american_scientific_journal-1024	30	8	an	an	DET
american_scientific_journal-1024	30	9	average	average	NOUN
american_scientific_journal-1024	30	10	of	of	ADP
american_scientific_journal-1024	30	11	ten	ten	NUM
american_scientific_journal-1024	30	12	(	(	PUNCT
american_scientific_journal-1024	30	13	10	10	NUM
american_scientific_journal-1024	30	14	)	)	PUNCT
american_scientific_journal-1024	30	15	people	people	NOUN
american_scientific_journal-1024	30	16	about	about	ADP
american_scientific_journal-1024	30	17	the	the	DET
american_scientific_journal-1024	30	18	negative	negative	ADJ
american_scientific_journal-1024	30	19	experience	experience	NOUN
american_scientific_journal-1024	30	20	.	.	PUNCT
american_scientific_journal-1024	31	1	.	.	PUNCT
american_scientific_journal-1024	32	1	2.1	2.1	NUM
american_scientific_journal-1024	32	2	.	.	PUNCT
american_scientific_journal-1024	32	3	performance	performance	NOUN
american_scientific_journal-1024	32	4	of	of	ADP
american_scientific_journal-1024	32	5	gwcl	gwcl	NOUN
american_scientific_journal-1024	32	6	and	and	CCONJ
american_scientific_journal-1024	32	7	effect	effect	NOUN
american_scientific_journal-1024	32	8	management	management	NOUN
american_scientific_journal-1024	32	9	of	of	ADP
american_scientific_journal-1024	32	10	customer	customer	NOUN
american_scientific_journal-1024	32	11	complaints	complaint	NOUN
american_scientific_journal-1024	32	12	performance	performance	NOUN
american_scientific_journal-1024	32	13	management	management	NOUN
american_scientific_journal-1024	32	14	is	be	AUX
american_scientific_journal-1024	32	15	important	important	ADJ
american_scientific_journal-1024	32	16	for	for	ADP
american_scientific_journal-1024	32	17	an	an	DET
american_scientific_journal-1024	32	18	organization	organization	NOUN
american_scientific_journal-1024	32	19	as	as	SCONJ
american_scientific_journal-1024	32	20	it	it	PRON
american_scientific_journal-1024	32	21	helps	help	VERB
american_scientific_journal-1024	32	22	organizations	organization	NOUN
american_scientific_journal-1024	32	23	in	in	ADP
american_scientific_journal-1024	32	24	ensuring	ensure	VERB
american_scientific_journal-1024	32	25	that	that	SCONJ
american_scientific_journal-1024	32	26	employees	employee	NOUN
american_scientific_journal-1024	32	27	are	be	AUX
american_scientific_journal-1024	32	28	working	work	VERB
american_scientific_journal-1024	32	29	hard	hard	ADV
american_scientific_journal-1024	32	30	to	to	PART
american_scientific_journal-1024	32	31	contribute	contribute	VERB
american_scientific_journal-1024	32	32	to	to	ADP
american_scientific_journal-1024	32	33	achieving	achieve	VERB
american_scientific_journal-1024	32	34	the	the	DET
american_scientific_journal-1024	32	35	organization	organization	NOUN
american_scientific_journal-1024	32	36	's	's	PART
american_scientific_journal-1024	32	37	mission	mission	NOUN
american_scientific_journal-1024	32	38	and	and	CCONJ
american_scientific_journal-1024	32	39	objectives	objective	NOUN
american_scientific_journal-1024	32	40	.	.	PUNCT
american_scientific_journal-1024	33	1	performance	performance	NOUN
american_scientific_journal-1024	33	2	management	management	NOUN
american_scientific_journal-1024	33	3	sets	set	VERB
american_scientific_journal-1024	33	4	expectations	expectation	NOUN
american_scientific_journal-1024	33	5	for	for	ADP
american_scientific_journal-1024	33	6	employee	employee	NOUN
american_scientific_journal-1024	33	7	performance	performance	NOUN
american_scientific_journal-1024	33	8	and	and	CCONJ
american_scientific_journal-1024	33	9	motivates	motivate	VERB
american_scientific_journal-1024	33	10	employees	employee	NOUN
american_scientific_journal-1024	33	11	to	to	PART
american_scientific_journal-1024	33	12	work	work	VERB
american_scientific_journal-1024	33	13	hard	hard	ADV
american_scientific_journal-1024	33	14	in	in	ADP
american_scientific_journal-1024	33	15	ways	way	NOUN
american_scientific_journal-1024	33	16	that	that	PRON
american_scientific_journal-1024	33	17	are	be	AUX
american_scientific_journal-1024	33	18	expected	expect	VERB
american_scientific_journal-1024	33	19	by	by	ADP
american_scientific_journal-1024	33	20	the	the	DET
american_scientific_journal-1024	33	21	organization	organization	NOUN
american_scientific_journal-1024	33	22	.	.	PUNCT
american_scientific_journal-1024	34	1	the	the	DET
american_scientific_journal-1024	34	2	authors	author	NOUN
american_scientific_journal-1024	34	3	in	in	ADP
american_scientific_journal-1024	34	4	[	[	X
american_scientific_journal-1024	34	5	5	5	NUM
american_scientific_journal-1024	34	6	]	]	PUNCT
american_scientific_journal-1024	34	7	defined	define	VERB
american_scientific_journal-1024	34	8	performance	performance	NOUN
american_scientific_journal-1024	34	9	management	management	NOUN
american_scientific_journal-1024	34	10	as	as	ADP
american_scientific_journal-1024	34	11	a	a	DET
american_scientific_journal-1024	34	12	means	means	NOUN
american_scientific_journal-1024	34	13	of	of	ADP
american_scientific_journal-1024	34	14	getting	get	VERB
american_scientific_journal-1024	34	15	better	well	ADJ
american_scientific_journal-1024	34	16	results	result	NOUN
american_scientific_journal-1024	34	17	from	from	ADP
american_scientific_journal-1024	34	18	the	the	DET
american_scientific_journal-1024	34	19	whole	whole	ADJ
american_scientific_journal-1024	34	20	organization	organization	NOUN
american_scientific_journal-1024	34	21	by	by	ADP
american_scientific_journal-1024	34	22	understanding	understanding	NOUN
american_scientific_journal-1024	34	23	and	and	CCONJ
american_scientific_journal-1024	34	24	managing	manage	VERB
american_scientific_journal-1024	34	25	within	within	ADP
american_scientific_journal-1024	34	26	an	an	DET
american_scientific_journal-1024	34	27	agreed	agree	VERB
american_scientific_journal-1024	34	28	framework	framework	NOUN
american_scientific_journal-1024	34	29	,	,	PUNCT
american_scientific_journal-1024	34	30	performance	performance	NOUN
american_scientific_journal-1024	34	31	of	of	ADP
american_scientific_journal-1024	34	32	planned	plan	VERB
american_scientific_journal-1024	34	33	308	308	NUM
american_scientific_journal-1024	34	34	american	american	ADJ
american_scientific_journal-1024	34	35	scientific	scientific	ADJ
american_scientific_journal-1024	34	36	research	research	NOUN
american_scientific_journal-1024	34	37	journal	journal	NOUN
american_scientific_journal-1024	34	38	for	for	ADP
american_scientific_journal-1024	34	39	engineering	engineering	NOUN
american_scientific_journal-1024	34	40	,	,	PUNCT
american_scientific_journal-1024	34	41	technology	technology	NOUN
american_scientific_journal-1024	34	42	,	,	PUNCT
american_scientific_journal-1024	34	43	and	and	CCONJ
american_scientific_journal-1024	34	44	sciences	science	NOUN
american_scientific_journal-1024	34	45	(	(	PUNCT
american_scientific_journal-1024	34	46	asrjets	asrjet	NOUN
american_scientific_journal-1024	34	47	)	)	PUNCT
american_scientific_journal-1024	34	48	(	(	PUNCT
american_scientific_journal-1024	34	49	2016	2016	NUM
american_scientific_journal-1024	34	50	)	)	PUNCT
american_scientific_journal-1024	34	51	volume	volume	NOUN
american_scientific_journal-1024	34	52	17	17	NUM
american_scientific_journal-1024	34	53	,	,	PUNCT
american_scientific_journal-1024	34	54	no	no	DET
american_scientific_journal-1024	34	55	1	1	NUM
american_scientific_journal-1024	34	56	,	,	PUNCT
american_scientific_journal-1024	34	57	pp	pp	ADV
american_scientific_journal-1024	34	58	307	307	NUM
american_scientific_journal-1024	34	59	-	-	SYM
american_scientific_journal-1024	34	60	317	317	NUM
american_scientific_journal-1024	34	61	goals	goal	NOUN
american_scientific_journal-1024	34	62	,	,	PUNCT
american_scientific_journal-1024	34	63	standards	standard	NOUN
american_scientific_journal-1024	34	64	and	and	CCONJ
american_scientific_journal-1024	34	65	competent	competent	ADJ
american_scientific_journal-1024	34	66	requirements	requirement	NOUN
american_scientific_journal-1024	34	67	.	.	PUNCT
american_scientific_journal-1024	35	1	performance	performance	NOUN
american_scientific_journal-1024	35	2	management	management	NOUN
american_scientific_journal-1024	35	3	is	be	AUX
american_scientific_journal-1024	35	4	a	a	DET
american_scientific_journal-1024	35	5	process	process	NOUN
american_scientific_journal-1024	35	6	of	of	ADP
american_scientific_journal-1024	35	7	designing	design	VERB
american_scientific_journal-1024	35	8	and	and	CCONJ
american_scientific_journal-1024	35	9	executing	execute	VERB
american_scientific_journal-1024	35	10	motivational	motivational	ADJ
american_scientific_journal-1024	35	11	strategies	strategy	NOUN
american_scientific_journal-1024	35	12	,	,	PUNCT
american_scientific_journal-1024	35	13	interventions	intervention	NOUN
american_scientific_journal-1024	35	14	and	and	CCONJ
american_scientific_journal-1024	35	15	drivers	driver	NOUN
american_scientific_journal-1024	35	16	within	within	ADP
american_scientific_journal-1024	35	17	an	an	DET
american_scientific_journal-1024	35	18	objective	objective	NOUN
american_scientific_journal-1024	35	19	to	to	PART
american_scientific_journal-1024	35	20	transform	transform	VERB
american_scientific_journal-1024	35	21	the	the	DET
american_scientific_journal-1024	35	22	raw	raw	ADJ
american_scientific_journal-1024	35	23	potential	potential	NOUN
american_scientific_journal-1024	35	24	of	of	ADP
american_scientific_journal-1024	35	25	human	human	ADJ
american_scientific_journal-1024	35	26	resource	resource	NOUN
american_scientific_journal-1024	35	27	into	into	ADP
american_scientific_journal-1024	35	28	performance	performance	NOUN
american_scientific_journal-1024	35	29	.	.	PUNCT
american_scientific_journal-1024	36	1	all	all	DET
american_scientific_journal-1024	36	2	human	human	ADJ
american_scientific_journal-1024	36	3	beings	being	NOUN
american_scientific_journal-1024	36	4	possess	possess	VERB
american_scientific_journal-1024	36	5	potentials	potential	NOUN
american_scientific_journal-1024	36	6	in	in	ADP
american_scientific_journal-1024	36	7	a	a	DET
american_scientific_journal-1024	36	8	few	few	ADJ
american_scientific_journal-1024	36	9	or	or	CCONJ
american_scientific_journal-1024	36	10	more	more	ADV
american_scientific_journal-1024	36	11	functional	functional	ADJ
american_scientific_journal-1024	36	12	areas	area	NOUN
american_scientific_journal-1024	36	13	.	.	PUNCT
american_scientific_journal-1024	37	1	however	however	ADV
american_scientific_journal-1024	37	2	,	,	PUNCT
american_scientific_journal-1024	37	3	utilization	utilization	NOUN
american_scientific_journal-1024	37	4	and	and	CCONJ
american_scientific_journal-1024	37	5	conversion	conversion	NOUN
american_scientific_journal-1024	37	6	of	of	ADP
american_scientific_journal-1024	37	7	these	these	DET
american_scientific_journal-1024	37	8	potentials	potential	NOUN
american_scientific_journal-1024	37	9	into	into	ADP
american_scientific_journal-1024	37	10	deliverable	deliverable	ADJ
american_scientific_journal-1024	37	11	performances	performance	NOUN
american_scientific_journal-1024	37	12	is	be	AUX
american_scientific_journal-1024	37	13	often	often	ADV
american_scientific_journal-1024	37	14	sub	sub	VERB
american_scientific_journal-1024	37	15	optimal	optimal	ADJ
american_scientific_journal-1024	37	16	due	due	ADP
american_scientific_journal-1024	37	17	to	to	ADP
american_scientific_journal-1024	37	18	a	a	DET
american_scientific_journal-1024	37	19	variety	variety	NOUN
american_scientific_journal-1024	37	20	of	of	ADP
american_scientific_journal-1024	37	21	reasons	reason	NOUN
american_scientific_journal-1024	37	22	.	.	PUNCT
american_scientific_journal-1024	38	1	moreover	moreover	ADV
american_scientific_journal-1024	38	2	,	,	PUNCT
american_scientific_journal-1024	38	3	performance	performance	NOUN
american_scientific_journal-1024	38	4	management	management	NOUN
american_scientific_journal-1024	38	5	system	system	NOUN
american_scientific_journal-1024	38	6	provides	provide	VERB
american_scientific_journal-1024	38	7	a	a	DET
american_scientific_journal-1024	38	8	completed	complete	VERB
american_scientific_journal-1024	38	9	and	and	CCONJ
american_scientific_journal-1024	38	10	professional	professional	ADJ
american_scientific_journal-1024	38	11	management	management	NOUN
american_scientific_journal-1024	38	12	process	process	NOUN
american_scientific_journal-1024	38	13	for	for	SCONJ
american_scientific_journal-1024	38	14	organizations	organization	NOUN
american_scientific_journal-1024	38	15	to	to	PART
american_scientific_journal-1024	38	16	assess	assess	VERB
american_scientific_journal-1024	38	17	the	the	DET
american_scientific_journal-1024	38	18	performance	performance	NOUN
american_scientific_journal-1024	38	19	results	result	NOUN
american_scientific_journal-1024	38	20	of	of	ADP
american_scientific_journal-1024	38	21	organizations	organization	NOUN
american_scientific_journal-1024	38	22	and	and	CCONJ
american_scientific_journal-1024	38	23	employees	employee	NOUN
american_scientific_journal-1024	38	24	.	.	PUNCT
american_scientific_journal-1024	39	1	comprehensively	comprehensively	ADV
american_scientific_journal-1024	39	2	,	,	PUNCT
american_scientific_journal-1024	39	3	[	[	X
american_scientific_journal-1024	39	4	6	6	NUM
american_scientific_journal-1024	39	5	]	]	PUNCT
american_scientific_journal-1024	39	6	defines	define	NOUN
american_scientific_journal-1024	39	7	performance	performance	NOUN
american_scientific_journal-1024	39	8	management	management	NOUN
american_scientific_journal-1024	39	9	as	as	ADP
american_scientific_journal-1024	39	10	an	an	DET
american_scientific_journal-1024	39	11	ongoing	ongoing	ADJ
american_scientific_journal-1024	39	12	communication	communication	NOUN
american_scientific_journal-1024	39	13	process	process	NOUN
american_scientific_journal-1024	39	14	,	,	PUNCT
american_scientific_journal-1024	39	15	undertaken	undertake	VERB
american_scientific_journal-1024	39	16	in	in	ADP
american_scientific_journal-1024	39	17	partnership	partnership	NOUN
american_scientific_journal-1024	39	18	,	,	PUNCT
american_scientific_journal-1024	39	19	between	between	ADP
american_scientific_journal-1024	39	20	an	an	DET
american_scientific_journal-1024	39	21	employee	employee	NOUN
american_scientific_journal-1024	39	22	and	and	CCONJ
american_scientific_journal-1024	39	23	his	his	PRON
american_scientific_journal-1024	39	24	or	or	CCONJ
american_scientific_journal-1024	39	25	her	her	PRON
american_scientific_journal-1024	39	26	immediate	immediate	ADJ
american_scientific_journal-1024	39	27	supervisor	supervisor	NOUN
american_scientific_journal-1024	39	28	that	that	PRON
american_scientific_journal-1024	39	29	involves	involve	VERB
american_scientific_journal-1024	39	30	establishing	establish	VERB
american_scientific_journal-1024	39	31	clear	clear	ADJ
american_scientific_journal-1024	39	32	expectations	expectation	NOUN
american_scientific_journal-1024	39	33	and	and	CCONJ
american_scientific_journal-1024	39	34	understanding	understanding	NOUN
american_scientific_journal-1024	39	35	about	about	ADP
american_scientific_journal-1024	39	36	:	:	PUNCT
american_scientific_journal-1024	39	37	the	the	DET
american_scientific_journal-1024	39	38	essential	essential	ADJ
american_scientific_journal-1024	39	39	job	job	NOUN
american_scientific_journal-1024	39	40	functions	function	NOUN
american_scientific_journal-1024	39	41	of	of	ADP
american_scientific_journal-1024	39	42	employee	employee	NOUN
american_scientific_journal-1024	39	43	;	;	PUNCT
american_scientific_journal-1024	39	44	how	how	SCONJ
american_scientific_journal-1024	39	45	the	the	DET
american_scientific_journal-1024	39	46	employee‘s	employee‘s	PROPN
american_scientific_journal-1024	39	47	job	job	NOUN
american_scientific_journal-1024	39	48	contributes	contribute	VERB
american_scientific_journal-1024	39	49	to	to	ADP
american_scientific_journal-1024	39	50	the	the	DET
american_scientific_journal-1024	39	51	goals	goal	NOUN
american_scientific_journal-1024	39	52	of	of	ADP
american_scientific_journal-1024	39	53	the	the	DET
american_scientific_journal-1024	39	54	organization	organization	NOUN
american_scientific_journal-1024	39	55	;	;	PUNCT
american_scientific_journal-1024	39	56	what	what	PRON
american_scientific_journal-1024	39	57	doing	do	VERB
american_scientific_journal-1024	39	58	the	the	DET
american_scientific_journal-1024	39	59	work	work	NOUN
american_scientific_journal-1024	39	60	well	well	NOUN
american_scientific_journal-1024	39	61	means	mean	VERB
american_scientific_journal-1024	39	62	in	in	ADP
american_scientific_journal-1024	39	63	concrete	concrete	ADJ
american_scientific_journal-1024	39	64	terms	term	NOUN
american_scientific_journal-1024	39	65	;	;	PUNCT
american_scientific_journal-1024	39	66	how	how	SCONJ
american_scientific_journal-1024	39	67	employee	employee	NOUN
american_scientific_journal-1024	39	68	and	and	CCONJ
american_scientific_journal-1024	39	69	supervisor	supervisor	NOUN
american_scientific_journal-1024	39	70	will	will	AUX
american_scientific_journal-1024	39	71	work	work	VERB
american_scientific_journal-1024	39	72	together	together	ADV
american_scientific_journal-1024	39	73	to	to	PART
american_scientific_journal-1024	39	74	sustain	sustain	VERB
american_scientific_journal-1024	39	75	,	,	PUNCT
american_scientific_journal-1024	39	76	improve	improve	VERB
american_scientific_journal-1024	39	77	,	,	PUNCT
american_scientific_journal-1024	39	78	or	or	CCONJ
american_scientific_journal-1024	39	79	build	build	VERB
american_scientific_journal-1024	39	80	on	on	ADP
american_scientific_journal-1024	39	81	existing	exist	VERB
american_scientific_journal-1024	39	82	employee	employee	NOUN
american_scientific_journal-1024	39	83	performance	performance	NOUN
american_scientific_journal-1024	39	84	;	;	PUNCT
american_scientific_journal-1024	39	85	how	how	SCONJ
american_scientific_journal-1024	39	86	performance	performance	NOUN
american_scientific_journal-1024	39	87	management	management	NOUN
american_scientific_journal-1024	39	88	will	will	AUX
american_scientific_journal-1024	39	89	be	be	AUX
american_scientific_journal-1024	39	90	measured	measure	VERB
american_scientific_journal-1024	39	91	,	,	PUNCT
american_scientific_journal-1024	39	92	and	and	CCONJ
american_scientific_journal-1024	39	93	identifying	identify	VERB
american_scientific_journal-1024	39	94	barriers	barrier	NOUN
american_scientific_journal-1024	39	95	to	to	ADP
american_scientific_journal-1024	39	96	performance	performance	NOUN
american_scientific_journal-1024	39	97	and	and	CCONJ
american_scientific_journal-1024	39	98	removing	remove	VERB
american_scientific_journal-1024	39	99	them	they	PRON
american_scientific_journal-1024	39	100	.	.	PUNCT
american_scientific_journal-1024	40	1	the	the	DET
american_scientific_journal-1024	40	2	authors	author	NOUN
american_scientific_journal-1024	40	3	in	in	ADP
american_scientific_journal-1024	40	4	[	[	X
american_scientific_journal-1024	40	5	5	5	NUM
american_scientific_journal-1024	40	6	]	]	PUNCT
american_scientific_journal-1024	40	7	pointed	point	VERB
american_scientific_journal-1024	40	8	that	that	SCONJ
american_scientific_journal-1024	40	9	at	at	ADP
american_scientific_journal-1024	40	10	its	its	PRON
american_scientific_journal-1024	40	11	best	good	ADJ
american_scientific_journal-1024	40	12	,	,	PUNCT
american_scientific_journal-1024	40	13	performance	performance	NOUN
american_scientific_journal-1024	40	14	management	management	NOUN
american_scientific_journal-1024	40	15	is	be	AUX
american_scientific_journal-1024	40	16	a	a	DET
american_scientific_journal-1024	40	17	tool	tool	NOUN
american_scientific_journal-1024	40	18	to	to	PART
american_scientific_journal-1024	40	19	ensure	ensure	VERB
american_scientific_journal-1024	40	20	that	that	SCONJ
american_scientific_journal-1024	40	21	managers	manager	NOUN
american_scientific_journal-1024	40	22	manage	manage	VERB
american_scientific_journal-1024	40	23	effectively	effectively	ADV
american_scientific_journal-1024	40	24	.	.	PUNCT
american_scientific_journal-1024	41	1	therefore	therefore	ADV
american_scientific_journal-1024	41	2	,	,	PUNCT
american_scientific_journal-1024	41	3	performance	performance	NOUN
american_scientific_journal-1024	41	4	management	management	NOUN
american_scientific_journal-1024	41	5	system	system	NOUN
american_scientific_journal-1024	41	6	should	should	AUX
american_scientific_journal-1024	41	7	ensure	ensure	VERB
american_scientific_journal-1024	41	8	that	that	SCONJ
american_scientific_journal-1024	41	9	the	the	DET
american_scientific_journal-1024	41	10	manager	manager	NOUN
american_scientific_journal-1024	41	11	of	of	ADP
american_scientific_journal-1024	41	12	employees	employee	NOUN
american_scientific_journal-1024	41	13	or	or	CCONJ
american_scientific_journal-1024	41	14	teams	team	NOUN
american_scientific_journal-1024	41	15	knows	know	VERB
american_scientific_journal-1024	41	16	and	and	CCONJ
american_scientific_journal-1024	41	17	understands	understand	VERB
american_scientific_journal-1024	41	18	what	what	PRON
american_scientific_journal-1024	41	19	is	be	AUX
american_scientific_journal-1024	41	20	expected	expect	VERB
american_scientific_journal-1024	41	21	of	of	ADP
american_scientific_journal-1024	41	22	them	they	PRON
american_scientific_journal-1024	41	23	,	,	PUNCT
american_scientific_journal-1024	41	24	and	and	CCONJ
american_scientific_journal-1024	41	25	have	have	VERB
american_scientific_journal-1024	41	26	the	the	DET
american_scientific_journal-1024	41	27	skills	skill	NOUN
american_scientific_journal-1024	41	28	and	and	CCONJ
american_scientific_journal-1024	41	29	abilities	ability	NOUN
american_scientific_journal-1024	41	30	to	to	PART
american_scientific_journal-1024	41	31	deliver	deliver	VERB
american_scientific_journal-1024	41	32	on	on	ADP
american_scientific_journal-1024	41	33	these	these	DET
american_scientific_journal-1024	41	34	expectations	expectation	NOUN
american_scientific_journal-1024	41	35	and	and	CCONJ
american_scientific_journal-1024	41	36	be	be	AUX
american_scientific_journal-1024	41	37	supported	support	VERB
american_scientific_journal-1024	41	38	by	by	ADP
american_scientific_journal-1024	41	39	the	the	DET
american_scientific_journal-1024	41	40	organization	organization	NOUN
american_scientific_journal-1024	41	41	to	to	PART
american_scientific_journal-1024	41	42	develop	develop	VERB
american_scientific_journal-1024	41	43	the	the	DET
american_scientific_journal-1024	41	44	capacity	capacity	NOUN
american_scientific_journal-1024	41	45	to	to	PART
american_scientific_journal-1024	41	46	meet	meet	VERB
american_scientific_journal-1024	41	47	these	these	DET
american_scientific_journal-1024	41	48	expectations	expectation	NOUN
american_scientific_journal-1024	41	49	;	;	PUNCT
american_scientific_journal-1024	41	50	and	and	CCONJ
american_scientific_journal-1024	41	51	have	have	VERB
american_scientific_journal-1024	41	52	the	the	DET
american_scientific_journal-1024	41	53	opportunity	opportunity	NOUN
american_scientific_journal-1024	41	54	to	to	PART
american_scientific_journal-1024	41	55	discuss	discuss	VERB
american_scientific_journal-1024	41	56	and	and	CCONJ
american_scientific_journal-1024	41	57	contribute	contribute	VERB
american_scientific_journal-1024	41	58	to	to	ADP
american_scientific_journal-1024	41	59	individual	individual	ADJ
american_scientific_journal-1024	41	60	and	and	CCONJ
american_scientific_journal-1024	41	61	team‘s	team‘s	NOUN
american_scientific_journal-1024	41	62	aims	aim	NOUN
american_scientific_journal-1024	41	63	and	and	CCONJ
american_scientific_journal-1024	41	64	objectives	objective	NOUN
american_scientific_journal-1024	41	65	.	.	PUNCT
american_scientific_journal-1024	42	1	gwcl	gwcl	NOUN
american_scientific_journal-1024	42	2	’s	’s	PART
american_scientific_journal-1024	42	3	performance	performance	NOUN
american_scientific_journal-1024	42	4	indicators	indicator	NOUN
american_scientific_journal-1024	42	5	comprise	comprise	VERB
american_scientific_journal-1024	42	6	water	water	NOUN
american_scientific_journal-1024	42	7	production	production	NOUN
american_scientific_journal-1024	42	8	rates	rate	NOUN
american_scientific_journal-1024	42	9	,	,	PUNCT
american_scientific_journal-1024	42	10	water	water	NOUN
american_scientific_journal-1024	42	11	sales	sale	NOUN
american_scientific_journal-1024	42	12	,	,	PUNCT
american_scientific_journal-1024	42	13	percentage	percentage	NOUN
american_scientific_journal-1024	42	14	of	of	ADP
american_scientific_journal-1024	42	15	non	non	ADJ
american_scientific_journal-1024	42	16	-	-	ADJ
american_scientific_journal-1024	42	17	revenue	revenue	ADJ
american_scientific_journal-1024	42	18	water	water	NOUN
american_scientific_journal-1024	42	19	,	,	PUNCT
american_scientific_journal-1024	42	20	bill	bill	NOUN
american_scientific_journal-1024	42	21	collection	collection	NOUN
american_scientific_journal-1024	42	22	ratio	ratio	NOUN
american_scientific_journal-1024	42	23	,	,	PUNCT
american_scientific_journal-1024	42	24	production	production	NOUN
american_scientific_journal-1024	42	25	cost	cost	NOUN
american_scientific_journal-1024	42	26	and	and	CCONJ
american_scientific_journal-1024	42	27	total	total	ADJ
american_scientific_journal-1024	42	28	revenue	revenue	NOUN
american_scientific_journal-1024	42	29	among	among	ADP
american_scientific_journal-1024	42	30	few	few	ADJ
american_scientific_journal-1024	42	31	others	other	NOUN
american_scientific_journal-1024	42	32	.	.	PUNCT
american_scientific_journal-1024	43	1	the	the	DET
american_scientific_journal-1024	43	2	level	level	NOUN
american_scientific_journal-1024	43	3	of	of	ADP
american_scientific_journal-1024	43	4	non	non	ADJ
american_scientific_journal-1024	43	5	-	-	ADJ
american_scientific_journal-1024	43	6	revenue	revenue	ADJ
american_scientific_journal-1024	43	7	water	water	NOUN
american_scientific_journal-1024	43	8	(	(	PUNCT
american_scientific_journal-1024	43	9	nrw	nrw	PROPN
american_scientific_journal-1024	43	10	)	)	PUNCT
american_scientific_journal-1024	43	11	associated	associate	VERB
american_scientific_journal-1024	43	12	with	with	ADP
american_scientific_journal-1024	43	13	a	a	DET
american_scientific_journal-1024	43	14	utility	utility	NOUN
american_scientific_journal-1024	43	15	company	company	NOUN
american_scientific_journal-1024	43	16	is	be	AUX
american_scientific_journal-1024	43	17	a	a	DET
american_scientific_journal-1024	43	18	proxy	proxy	ADJ
american_scientific_journal-1024	43	19	measure	measure	NOUN
american_scientific_journal-1024	43	20	of	of	ADP
american_scientific_journal-1024	43	21	its	its	PRON
american_scientific_journal-1024	43	22	efficiency	efficiency	NOUN
american_scientific_journal-1024	43	23	.	.	PUNCT
american_scientific_journal-1024	44	1	in	in	SCONJ
american_scientific_journal-1024	44	2	the	the	DET
american_scientific_journal-1024	44	3	management	management	NOUN
american_scientific_journal-1024	44	4	contract	contract	NOUN
american_scientific_journal-1024	44	5	between	between	ADP
american_scientific_journal-1024	44	6	the	the	DET
american_scientific_journal-1024	44	7	ghana	ghana	PROPN
american_scientific_journal-1024	44	8	water	water	PROPN
american_scientific_journal-1024	44	9	company	company	NOUN
american_scientific_journal-1024	44	10	and	and	CCONJ
american_scientific_journal-1024	44	11	aqua	aqua	NOUN
american_scientific_journal-1024	44	12	vitens	viten	VERB
american_scientific_journal-1024	44	13	rand	rand	NOUN
american_scientific_journal-1024	44	14	limited	limit	VERB
american_scientific_journal-1024	44	15	,	,	PUNCT
american_scientific_journal-1024	44	16	a	a	DET
american_scientific_journal-1024	44	17	target	target	NOUN
american_scientific_journal-1024	44	18	was	be	AUX
american_scientific_journal-1024	44	19	set	set	VERB
american_scientific_journal-1024	44	20	to	to	PART
american_scientific_journal-1024	44	21	reduce	reduce	VERB
american_scientific_journal-1024	44	22	non	non	ADJ
american_scientific_journal-1024	44	23	-	-	ADJ
american_scientific_journal-1024	44	24	revenue	revenue	ADJ
american_scientific_journal-1024	44	25	water	water	NOUN
american_scientific_journal-1024	44	26	from	from	ADP
american_scientific_journal-1024	44	27	48	48	NUM
american_scientific_journal-1024	44	28	%	%	NOUN
american_scientific_journal-1024	44	29	in	in	ADP
american_scientific_journal-1024	44	30	2005	2005	NUM
american_scientific_journal-1024	44	31	to	to	ADP
american_scientific_journal-1024	44	32	25	25	NUM
american_scientific_journal-1024	44	33	%	%	NOUN
american_scientific_journal-1024	44	34	by	by	ADP
american_scientific_journal-1024	44	35	2010	2010	NUM
american_scientific_journal-1024	44	36	.	.	PUNCT
american_scientific_journal-1024	45	1	by	by	ADP
american_scientific_journal-1024	45	2	the	the	DET
american_scientific_journal-1024	45	3	end	end	NOUN
american_scientific_journal-1024	45	4	of	of	ADP
american_scientific_journal-1024	45	5	2010	2010	NUM
american_scientific_journal-1024	45	6	,	,	PUNCT
american_scientific_journal-1024	45	7	non	non	ADJ
american_scientific_journal-1024	45	8	-	-	ADJ
american_scientific_journal-1024	45	9	revenue	revenue	ADJ
american_scientific_journal-1024	45	10	water	water	NOUN
american_scientific_journal-1024	45	11	was	be	AUX
american_scientific_journal-1024	45	12	still	still	ADV
american_scientific_journal-1024	45	13	about	about	ADV
american_scientific_journal-1024	45	14	49.3	49.3	NUM
american_scientific_journal-1024	45	15	%	%	NOUN
american_scientific_journal-1024	45	16	.	.	PUNCT
american_scientific_journal-1024	46	1	ghana	ghana	PROPN
american_scientific_journal-1024	46	2	water	water	PROPN
american_scientific_journal-1024	46	3	company	company	PROPN
american_scientific_journal-1024	46	4	limited	limit	VERB
american_scientific_journal-1024	46	5	(	(	PUNCT
american_scientific_journal-1024	46	6	gwcl	gwcl	NOUN
american_scientific_journal-1024	46	7	)	)	PUNCT
american_scientific_journal-1024	46	8	is	be	AUX
american_scientific_journal-1024	46	9	incapable	incapable	ADJ
american_scientific_journal-1024	46	10	to	to	PART
american_scientific_journal-1024	46	11	recuperate	recuperate	VERB
american_scientific_journal-1024	46	12	cost	cost	NOUN
american_scientific_journal-1024	46	13	because	because	SCONJ
american_scientific_journal-1024	46	14	consumers	consumer	NOUN
american_scientific_journal-1024	46	15	do	do	AUX
american_scientific_journal-1024	46	16	not	not	PART
american_scientific_journal-1024	46	17	pay	pay	VERB
american_scientific_journal-1024	46	18	the	the	DET
american_scientific_journal-1024	46	19	economic	economic	ADJ
american_scientific_journal-1024	46	20	price	price	NOUN
american_scientific_journal-1024	46	21	for	for	ADP
american_scientific_journal-1024	46	22	water	water	NOUN
american_scientific_journal-1024	46	23	consumed	consume	VERB
american_scientific_journal-1024	46	24	.	.	PUNCT
american_scientific_journal-1024	47	1	the	the	DET
american_scientific_journal-1024	47	2	author	author	NOUN
american_scientific_journal-1024	47	3	and	and	CCONJ
american_scientific_journal-1024	47	4	his	his	PRON
american_scientific_journal-1024	47	5	colleague	colleague	NOUN
american_scientific_journal-1024	47	6	in	in	ADP
american_scientific_journal-1024	47	7	[	[	X
american_scientific_journal-1024	47	8	7	7	NUM
american_scientific_journal-1024	47	9	]	]	PUNCT
american_scientific_journal-1024	47	10	asserted	assert	VERB
american_scientific_journal-1024	47	11	that	that	SCONJ
american_scientific_journal-1024	47	12	if	if	SCONJ
american_scientific_journal-1024	47	13	water	water	NOUN
american_scientific_journal-1024	47	14	company	company	NOUN
american_scientific_journal-1024	47	15	does	do	AUX
american_scientific_journal-1024	47	16	not	not	PART
american_scientific_journal-1024	47	17	cover	cover	VERB
american_scientific_journal-1024	47	18	their	their	PRON
american_scientific_journal-1024	47	19	operational	operational	ADJ
american_scientific_journal-1024	47	20	costs	cost	NOUN
american_scientific_journal-1024	47	21	,	,	PUNCT
american_scientific_journal-1024	47	22	because	because	SCONJ
american_scientific_journal-1024	47	23	consumers	consumer	NOUN
american_scientific_journal-1024	47	24	do	do	AUX
american_scientific_journal-1024	47	25	not	not	PART
american_scientific_journal-1024	47	26	pay	pay	VERB
american_scientific_journal-1024	47	27	the	the	DET
american_scientific_journal-1024	47	28	economic	economic	ADJ
american_scientific_journal-1024	47	29	price	price	NOUN
american_scientific_journal-1024	47	30	for	for	ADP
american_scientific_journal-1024	47	31	water	water	NOUN
american_scientific_journal-1024	47	32	consumed	consume	VERB
american_scientific_journal-1024	47	33	,	,	PUNCT
american_scientific_journal-1024	47	34	then	then	ADV
american_scientific_journal-1024	47	35	it	it	PRON
american_scientific_journal-1024	47	36	brings	bring	VERB
american_scientific_journal-1024	47	37	about	about	ADP
american_scientific_journal-1024	47	38	the	the	DET
american_scientific_journal-1024	47	39	utility	utility	NOUN
american_scientific_journal-1024	47	40	companies	company	NOUN
american_scientific_journal-1024	47	41	not	not	PART
american_scientific_journal-1024	47	42	being	be	AUX
american_scientific_journal-1024	47	43	able	able	ADJ
american_scientific_journal-1024	47	44	to	to	PART
american_scientific_journal-1024	47	45	respond	respond	VERB
american_scientific_journal-1024	47	46	to	to	ADP
american_scientific_journal-1024	47	47	consumers	consumer	NOUN
american_scientific_journal-1024	47	48	’	'	PUNCT
american_scientific_journal-1024	47	49	preferences	preference	NOUN
american_scientific_journal-1024	47	50	and	and	CCONJ
american_scientific_journal-1024	47	51	therefore	therefore	ADV
american_scientific_journal-1024	47	52	facilities	facility	NOUN
american_scientific_journal-1024	47	53	are	be	AUX
american_scientific_journal-1024	47	54	in	in	ADP
american_scientific_journal-1024	47	55	recurrent	recurrent	ADJ
american_scientific_journal-1024	47	56	poor	poor	ADJ
american_scientific_journal-1024	47	57	condition	condition	NOUN
american_scientific_journal-1024	47	58	because	because	SCONJ
american_scientific_journal-1024	47	59	of	of	ADP
american_scientific_journal-1024	47	60	lack	lack	NOUN
american_scientific_journal-1024	47	61	of	of	ADP
american_scientific_journal-1024	47	62	money	money	NOUN
american_scientific_journal-1024	47	63	to	to	PART
american_scientific_journal-1024	47	64	maintain	maintain	VERB
american_scientific_journal-1024	47	65	them	they	PRON
american_scientific_journal-1024	47	66	.	.	PUNCT
american_scientific_journal-1024	48	1	as	as	ADP
american_scientific_journal-1024	48	2	a	a	DET
american_scientific_journal-1024	48	3	result	result	NOUN
american_scientific_journal-1024	48	4	,	,	PUNCT
american_scientific_journal-1024	48	5	the	the	DET
american_scientific_journal-1024	48	6	services	service	NOUN
american_scientific_journal-1024	48	7	are	be	AUX
american_scientific_journal-1024	48	8	not	not	PART
american_scientific_journal-1024	48	9	dependable	dependable	ADJ
american_scientific_journal-1024	48	10	and	and	CCONJ
american_scientific_journal-1024	48	11	hours	hour	NOUN
american_scientific_journal-1024	48	12	of	of	ADP
american_scientific_journal-1024	48	13	accessibility	accessibility	NOUN
american_scientific_journal-1024	48	14	of	of	ADP
american_scientific_journal-1024	48	15	utilities	utility	NOUN
american_scientific_journal-1024	48	16	are	be	AUX
american_scientific_journal-1024	48	17	restricted	restrict	VERB
american_scientific_journal-1024	48	18	.	.	PUNCT
american_scientific_journal-1024	49	1	furthermore	furthermore	ADV
american_scientific_journal-1024	49	2	,	,	PUNCT
american_scientific_journal-1024	49	3	the	the	DET
american_scientific_journal-1024	49	4	utility	utility	NOUN
american_scientific_journal-1024	49	5	providers	provider	NOUN
american_scientific_journal-1024	49	6	have	have	VERB
american_scientific_journal-1024	49	7	little	little	ADJ
american_scientific_journal-1024	49	8	to	to	PART
american_scientific_journal-1024	49	9	fear	fear	VERB
american_scientific_journal-1024	49	10	from	from	ADP
american_scientific_journal-1024	49	11	failing	fail	VERB
american_scientific_journal-1024	49	12	to	to	PART
american_scientific_journal-1024	49	13	improve	improve	VERB
american_scientific_journal-1024	49	14	.	.	PUNCT
american_scientific_journal-1024	50	1	this	this	PRON
american_scientific_journal-1024	50	2	leads	lead	VERB
american_scientific_journal-1024	50	3	to	to	ADP
american_scientific_journal-1024	50	4	poor	poor	ADJ
american_scientific_journal-1024	50	5	quality	quality	NOUN
american_scientific_journal-1024	50	6	services	service	NOUN
american_scientific_journal-1024	50	7	and	and	CCONJ
american_scientific_journal-1024	50	8	poor	poor	ADJ
american_scientific_journal-1024	50	9	utilization	utilization	NOUN
american_scientific_journal-1024	50	10	of	of	ADP
american_scientific_journal-1024	50	11	resources	resource	NOUN
american_scientific_journal-1024	50	12	accessible	accessible	ADJ
american_scientific_journal-1024	50	13	and	and	CCONJ
american_scientific_journal-1024	50	14	for	for	ADP
american_scientific_journal-1024	50	15	that	that	DET
american_scientific_journal-1024	50	16	reason	reason	NOUN
american_scientific_journal-1024	50	17	investors	investor	NOUN
american_scientific_journal-1024	50	18	do	do	AUX
american_scientific_journal-1024	50	19	not	not	PART
american_scientific_journal-1024	50	20	yield	yield	VERB
american_scientific_journal-1024	50	21	their	their	PRON
american_scientific_journal-1024	50	22	potential	potential	ADJ
american_scientific_journal-1024	50	23	returns	return	NOUN
american_scientific_journal-1024	50	24	.	.	PUNCT
american_scientific_journal-1024	51	1	again	again	ADV
american_scientific_journal-1024	51	2	,	,	PUNCT
american_scientific_journal-1024	51	3	when	when	SCONJ
american_scientific_journal-1024	51	4	consumers	consumer	NOUN
american_scientific_journal-1024	51	5	do	do	AUX
american_scientific_journal-1024	51	6	not	not	PART
american_scientific_journal-1024	51	7	pay	pay	VERB
american_scientific_journal-1024	51	8	for	for	ADP
american_scientific_journal-1024	51	9	the	the	DET
american_scientific_journal-1024	51	10	economic	economic	ADJ
american_scientific_journal-1024	51	11	price	price	NOUN
american_scientific_journal-1024	51	12	of	of	ADP
american_scientific_journal-1024	51	13	utilities	utility	NOUN
american_scientific_journal-1024	51	14	,	,	PUNCT
american_scientific_journal-1024	51	15	part	part	NOUN
american_scientific_journal-1024	51	16	of	of	ADP
american_scientific_journal-1024	51	17	the	the	DET
american_scientific_journal-1024	51	18	population	population	NOUN
american_scientific_journal-1024	51	19	remains	remain	VERB
american_scientific_journal-1024	51	20	unserved	unserved	ADJ
american_scientific_journal-1024	51	21	or	or	CCONJ
american_scientific_journal-1024	51	22	underserved	underserved	ADJ
american_scientific_journal-1024	51	23	because	because	SCONJ
american_scientific_journal-1024	51	24	a	a	DET
american_scientific_journal-1024	51	25	service	service	NOUN
american_scientific_journal-1024	51	26	provider	provider	NOUN
american_scientific_journal-1024	51	27	has	have	VERB
american_scientific_journal-1024	51	28	an	an	DET
american_scientific_journal-1024	51	29	insufficient	insufficient	ADJ
american_scientific_journal-1024	51	30	resource	resource	NOUN
american_scientific_journal-1024	51	31	to	to	PART
american_scientific_journal-1024	51	32	extend	extend	VERB
american_scientific_journal-1024	51	33	and	and	CCONJ
american_scientific_journal-1024	51	34	improve	improve	VERB
american_scientific_journal-1024	51	35	systems	system	NOUN
american_scientific_journal-1024	51	36	.	.	PUNCT
american_scientific_journal-1024	52	1	a	a	DET
american_scientific_journal-1024	52	2	study	study	NOUN
american_scientific_journal-1024	52	3	by	by	ADP
american_scientific_journal-1024	52	4	[	[	X
american_scientific_journal-1024	52	5	8	8	NUM
american_scientific_journal-1024	52	6	]	]	PUNCT
american_scientific_journal-1024	52	7	showed	show	VERB
american_scientific_journal-1024	52	8	that	that	SCONJ
american_scientific_journal-1024	52	9	the	the	DET
american_scientific_journal-1024	52	10	effective	effective	ADJ
american_scientific_journal-1024	52	11	price	price	NOUN
american_scientific_journal-1024	52	12	charged	charge	VERB
american_scientific_journal-1024	52	13	for	for	ADP
american_scientific_journal-1024	52	14	water	water	NOUN
american_scientific_journal-1024	52	15	forms	form	NOUN
american_scientific_journal-1024	52	16	only	only	ADV
american_scientific_journal-1024	52	17	above	above	ADP
american_scientific_journal-1024	52	18	35	35	NUM
american_scientific_journal-1024	52	19	percent	percent	NOUN
american_scientific_journal-1024	52	20	of	of	ADP
american_scientific_journal-1024	52	21	average	average	ADJ
american_scientific_journal-1024	52	22	cost	cost	NOUN
american_scientific_journal-1024	52	23	of	of	ADP
american_scientific_journal-1024	52	24	supplying	supply	VERB
american_scientific_journal-1024	52	25	it	it	PRON
american_scientific_journal-1024	52	26	,	,	PUNCT
american_scientific_journal-1024	52	27	while	while	SCONJ
american_scientific_journal-1024	52	28	utilities	utility	NOUN
american_scientific_journal-1024	52	29	generated	generate	VERB
american_scientific_journal-1024	52	30	only	only	ADV
american_scientific_journal-1024	52	31	21	21	NUM
american_scientific_journal-1024	52	32	percent	percent	NOUN
american_scientific_journal-1024	52	33	of	of	ADP
american_scientific_journal-1024	52	34	the	the	DET
american_scientific_journal-1024	52	35	project	project	NOUN
american_scientific_journal-1024	52	36	total	total	ADJ
american_scientific_journal-1024	52	37	cost	cost	NOUN
american_scientific_journal-1024	52	38	.	.	PUNCT
american_scientific_journal-1024	53	1	if	if	SCONJ
american_scientific_journal-1024	53	2	this	this	PRON
american_scientific_journal-1024	53	3	is	be	AUX
american_scientific_journal-1024	53	4	then	then	ADV
american_scientific_journal-1024	53	5	related	relate	VERB
american_scientific_journal-1024	53	6	to	to	ADP
american_scientific_journal-1024	53	7	the	the	DET
american_scientific_journal-1024	53	8	ghanaian	ghanaian	ADJ
american_scientific_journal-1024	53	9	situation	situation	NOUN
american_scientific_journal-1024	53	10	,	,	PUNCT
american_scientific_journal-1024	53	11	it	it	PRON
american_scientific_journal-1024	53	12	infers	infer	VERB
american_scientific_journal-1024	53	13	that	that	SCONJ
american_scientific_journal-1024	53	14	for	for	SCONJ
american_scientific_journal-1024	53	15	every	every	DET
american_scientific_journal-1024	53	16	cedi	cedi	NOUN
american_scientific_journal-1024	53	17	put	put	VERB
american_scientific_journal-1024	53	18	into	into	ADP
american_scientific_journal-1024	53	19	the	the	DET
american_scientific_journal-1024	53	20	production	production	NOUN
american_scientific_journal-1024	53	21	of	of	ADP
american_scientific_journal-1024	53	22	water	water	NOUN
american_scientific_journal-1024	53	23	,	,	PUNCT
american_scientific_journal-1024	53	24	only	only	ADV
american_scientific_journal-1024	53	25	35	35	NUM
american_scientific_journal-1024	53	26	pesewas	pesewas	NOUN
american_scientific_journal-1024	53	27	is	be	AUX
american_scientific_journal-1024	53	28	recovered	recover	VERB
american_scientific_journal-1024	53	29	and	and	CCONJ
american_scientific_journal-1024	53	30	65	65	NUM
american_scientific_journal-1024	53	31	pesewas	pesewas	NOUN
american_scientific_journal-1024	53	32	is	be	AUX
american_scientific_journal-1024	53	33	a	a	DET
american_scientific_journal-1024	53	34	debt	debt	NOUN
american_scientific_journal-1024	53	35	to	to	ADP
american_scientific_journal-1024	53	36	the	the	DET
american_scientific_journal-1024	53	37	29	29	NUM
american_scientific_journal-1024	53	38	company	company	NOUN
american_scientific_journal-1024	53	39	.	.	PUNCT
american_scientific_journal-1024	54	1	these	these	PRON
american_scientific_journal-1024	54	2	will	will	AUX
american_scientific_journal-1024	54	3	ultimately	ultimately	ADV
american_scientific_journal-1024	54	4	make	make	VERB
american_scientific_journal-1024	54	5	the	the	DET
american_scientific_journal-1024	54	6	company	company	NOUN
american_scientific_journal-1024	54	7	not	not	PART
american_scientific_journal-1024	54	8	receptive	receptive	ADJ
american_scientific_journal-1024	54	9	and	and	CCONJ
american_scientific_journal-1024	54	10	not	not	PART
american_scientific_journal-1024	54	11	being	be	AUX
american_scientific_journal-1024	54	12	able	able	ADJ
american_scientific_journal-1024	54	13	to	to	PART
american_scientific_journal-1024	54	14	render	render	VERB
american_scientific_journal-1024	54	15	good	good	ADJ
american_scientific_journal-1024	54	16	services	service	NOUN
american_scientific_journal-1024	54	17	to	to	ADP
american_scientific_journal-1024	54	18	consumers	consumer	NOUN
american_scientific_journal-1024	54	19	.	.	PUNCT
american_scientific_journal-1024	55	1	309	309	NUM
american_scientific_journal-1024	55	2	american	american	ADJ
american_scientific_journal-1024	55	3	scientific	scientific	ADJ
american_scientific_journal-1024	55	4	research	research	NOUN
american_scientific_journal-1024	55	5	journal	journal	NOUN
american_scientific_journal-1024	55	6	for	for	ADP
american_scientific_journal-1024	55	7	engineering	engineering	NOUN
american_scientific_journal-1024	55	8	,	,	PUNCT
american_scientific_journal-1024	55	9	technology	technology	NOUN
american_scientific_journal-1024	55	10	,	,	PUNCT
american_scientific_journal-1024	55	11	and	and	CCONJ
american_scientific_journal-1024	55	12	sciences	science	NOUN
american_scientific_journal-1024	55	13	(	(	PUNCT
american_scientific_journal-1024	55	14	asrjets	asrjet	NOUN
american_scientific_journal-1024	55	15	)	)	PUNCT
american_scientific_journal-1024	55	16	(	(	PUNCT
american_scientific_journal-1024	55	17	2016	2016	NUM
american_scientific_journal-1024	55	18	)	)	PUNCT
american_scientific_journal-1024	55	19	volume	volume	NOUN
american_scientific_journal-1024	55	20	17	17	NUM
american_scientific_journal-1024	55	21	,	,	PUNCT
american_scientific_journal-1024	55	22	no	no	DET
american_scientific_journal-1024	55	23	1	1	NUM
american_scientific_journal-1024	55	24	,	,	PUNCT
american_scientific_journal-1024	55	25	pp	pp	ADV
american_scientific_journal-1024	55	26	307	307	NUM
american_scientific_journal-1024	55	27	-	-	SYM
american_scientific_journal-1024	55	28	317	317	NUM
american_scientific_journal-1024	55	29	again	again	ADV
american_scientific_journal-1024	55	30	,	,	PUNCT
american_scientific_journal-1024	55	31	the	the	DET
american_scientific_journal-1024	55	32	economic	economic	ADJ
american_scientific_journal-1024	55	33	success	success	NOUN
american_scientific_journal-1024	55	34	of	of	ADP
american_scientific_journal-1024	55	35	an	an	DET
american_scientific_journal-1024	55	36	organization	organization	NOUN
american_scientific_journal-1024	55	37	depends	depend	VERB
american_scientific_journal-1024	55	38	on	on	ADP
american_scientific_journal-1024	55	39	its	its	PRON
american_scientific_journal-1024	55	40	aptitude	aptitude	NOUN
american_scientific_journal-1024	55	41	to	to	PART
american_scientific_journal-1024	55	42	gratify	gratify	VERB
american_scientific_journal-1024	55	43	consumers	consumer	NOUN
american_scientific_journal-1024	55	44	‘	'	PUNCT
american_scientific_journal-1024	55	45	needs	need	NOUN
american_scientific_journal-1024	55	46	at	at	ADP
american_scientific_journal-1024	55	47	a	a	DET
american_scientific_journal-1024	55	48	reasonable	reasonable	ADJ
american_scientific_journal-1024	55	49	cost	cost	NOUN
american_scientific_journal-1024	55	50	and	and	CCONJ
american_scientific_journal-1024	55	51	attaining	attain	VERB
american_scientific_journal-1024	55	52	this	this	DET
american_scientific_journal-1024	55	53	good	good	NOUN
american_scientific_journal-1024	55	54	exclusively	exclusively	ADV
american_scientific_journal-1024	55	55	depends	depend	VERB
american_scientific_journal-1024	55	56	on	on	ADP
american_scientific_journal-1024	55	57	management‘s	management‘s	NOUN
american_scientific_journal-1024	55	58	capacity	capacity	NOUN
american_scientific_journal-1024	55	59	to	to	PART
american_scientific_journal-1024	55	60	be	be	AUX
american_scientific_journal-1024	55	61	effective	effective	ADJ
american_scientific_journal-1024	55	62	,	,	PUNCT
american_scientific_journal-1024	55	63	efficient	efficient	ADJ
american_scientific_journal-1024	55	64	and	and	CCONJ
american_scientific_journal-1024	55	65	innovative	innovative	ADJ
american_scientific_journal-1024	55	66	in	in	ADP
american_scientific_journal-1024	55	67	its	its	PRON
american_scientific_journal-1024	55	68	operations	operation	NOUN
american_scientific_journal-1024	56	1	[	[	X
american_scientific_journal-1024	56	2	9	9	NUM
american_scientific_journal-1024	56	3	]	]	PUNCT
american_scientific_journal-1024	56	4	.	.	PUNCT
american_scientific_journal-1024	57	1	efficiency	efficiency	NOUN
american_scientific_journal-1024	57	2	enhancement	enhancement	NOUN
american_scientific_journal-1024	57	3	is	be	AUX
american_scientific_journal-1024	57	4	undeniably	undeniably	ADJ
american_scientific_journal-1024	57	5	,	,	PUNCT
american_scientific_journal-1024	57	6	the	the	DET
american_scientific_journal-1024	57	7	finest	fine	ADJ
american_scientific_journal-1024	57	8	assurance	assurance	NOUN
american_scientific_journal-1024	57	9	of	of	ADP
american_scientific_journal-1024	57	10	making	make	VERB
american_scientific_journal-1024	57	11	a	a	DET
american_scientific_journal-1024	57	12	company	company	NOUN
american_scientific_journal-1024	57	13	feasible	feasible	ADJ
american_scientific_journal-1024	57	14	and	and	CCONJ
american_scientific_journal-1024	57	15	adds	add	VERB
american_scientific_journal-1024	57	16	to	to	ADP
american_scientific_journal-1024	57	17	the	the	DET
american_scientific_journal-1024	57	18	company	company	NOUN
american_scientific_journal-1024	57	19	such	such	ADJ
american_scientific_journal-1024	57	20	essential	essential	ADJ
american_scientific_journal-1024	57	21	factors	factor	NOUN
american_scientific_journal-1024	57	22	as	as	ADP
american_scientific_journal-1024	57	23	high	high	ADJ
american_scientific_journal-1024	57	24	motivation	motivation	NOUN
american_scientific_journal-1024	57	25	,	,	PUNCT
american_scientific_journal-1024	57	26	and	and	CCONJ
american_scientific_journal-1024	57	27	equally	equally	ADV
american_scientific_journal-1024	57	28	job	job	NOUN
american_scientific_journal-1024	57	29	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	57	30	and	and	CCONJ
american_scientific_journal-1024	57	31	recognition	recognition	NOUN
american_scientific_journal-1024	57	32	.	.	PUNCT
american_scientific_journal-1024	58	1	gwcl	gwcl	NOUN
american_scientific_journal-1024	58	2	has	have	VERB
american_scientific_journal-1024	58	3	the	the	DET
american_scientific_journal-1024	58	4	obligation	obligation	NOUN
american_scientific_journal-1024	58	5	to	to	PART
american_scientific_journal-1024	58	6	safeguard	safeguard	VERB
american_scientific_journal-1024	58	7	the	the	DET
american_scientific_journal-1024	58	8	health	health	NOUN
american_scientific_journal-1024	58	9	of	of	ADP
american_scientific_journal-1024	58	10	their	their	PRON
american_scientific_journal-1024	58	11	consumers	consumer	NOUN
american_scientific_journal-1024	58	12	and	and	CCONJ
american_scientific_journal-1024	58	13	also	also	ADV
american_scientific_journal-1024	58	14	ensure	ensure	VERB
american_scientific_journal-1024	58	15	that	that	SCONJ
american_scientific_journal-1024	58	16	sufficient	sufficient	ADJ
american_scientific_journal-1024	58	17	potable	potable	ADJ
american_scientific_journal-1024	58	18	drinking	drinking	NOUN
american_scientific_journal-1024	58	19	water	water	NOUN
american_scientific_journal-1024	58	20	with	with	ADP
american_scientific_journal-1024	58	21	excellent	excellent	ADJ
american_scientific_journal-1024	58	22	quality	quality	NOUN
american_scientific_journal-1024	58	23	and	and	CCONJ
american_scientific_journal-1024	58	24	high	high	ADJ
american_scientific_journal-1024	58	25	standards	standard	NOUN
american_scientific_journal-1024	58	26	is	be	AUX
american_scientific_journal-1024	58	27	assured	assure	VERB
american_scientific_journal-1024	58	28	at	at	ADP
american_scientific_journal-1024	58	29	all	all	DET
american_scientific_journal-1024	58	30	times	time	NOUN
american_scientific_journal-1024	58	31	at	at	ADP
american_scientific_journal-1024	58	32	inexpensive	inexpensive	ADJ
american_scientific_journal-1024	58	33	prices	price	NOUN
american_scientific_journal-1024	58	34	.	.	PUNCT
american_scientific_journal-1024	59	1	it	it	PRON
american_scientific_journal-1024	59	2	seems	seem	VERB
american_scientific_journal-1024	59	3	,	,	PUNCT
american_scientific_journal-1024	59	4	however	however	ADV
american_scientific_journal-1024	59	5	,	,	PUNCT
american_scientific_journal-1024	59	6	that	that	SCONJ
american_scientific_journal-1024	59	7	this	this	DET
american_scientific_journal-1024	59	8	objective	objective	NOUN
american_scientific_journal-1024	59	9	is	be	AUX
american_scientific_journal-1024	59	10	not	not	PART
american_scientific_journal-1024	59	11	being	be	AUX
american_scientific_journal-1024	59	12	realized	realize	VERB
american_scientific_journal-1024	59	13	as	as	SCONJ
american_scientific_journal-1024	59	14	the	the	DET
american_scientific_journal-1024	59	15	company	company	NOUN
american_scientific_journal-1024	59	16	usually	usually	ADV
american_scientific_journal-1024	59	17	responds	respond	VERB
american_scientific_journal-1024	59	18	to	to	ADP
american_scientific_journal-1024	59	19	crises	crisis	NOUN
american_scientific_journal-1024	59	20	only	only	ADV
american_scientific_journal-1024	59	21	when	when	SCONJ
american_scientific_journal-1024	59	22	they	they	PRON
american_scientific_journal-1024	59	23	arise	arise	VERB
american_scientific_journal-1024	59	24	.	.	PUNCT
american_scientific_journal-1024	60	1	such	such	ADJ
american_scientific_journal-1024	60	2	adhoc	adhoc	PROPN
american_scientific_journal-1024	60	3	crises	crisis	NOUN
american_scientific_journal-1024	60	4	management	management	NOUN
american_scientific_journal-1024	60	5	approach	approach	NOUN
american_scientific_journal-1024	60	6	has	have	VERB
american_scientific_journal-1024	60	7	a	a	DET
american_scientific_journal-1024	60	8	tendency	tendency	NOUN
american_scientific_journal-1024	60	9	to	to	PART
american_scientific_journal-1024	60	10	dissipate	dissipate	VERB
american_scientific_journal-1024	60	11	energy	energy	NOUN
american_scientific_journal-1024	60	12	,	,	PUNCT
american_scientific_journal-1024	60	13	time	time	NOUN
american_scientific_journal-1024	60	14	and	and	CCONJ
american_scientific_journal-1024	60	15	resources	resource	NOUN
american_scientific_journal-1024	60	16	.	.	PUNCT
american_scientific_journal-1024	61	1	according	accord	VERB
american_scientific_journal-1024	61	2	to	to	ADP
american_scientific_journal-1024	61	3	[	[	X
american_scientific_journal-1024	61	4	10	10	NUM
american_scientific_journal-1024	61	5	]	]	PUNCT
american_scientific_journal-1024	61	6	,	,	PUNCT
american_scientific_journal-1024	61	7	the	the	DET
american_scientific_journal-1024	61	8	organizational	organizational	ADJ
american_scientific_journal-1024	61	9	performance	performance	NOUN
american_scientific_journal-1024	61	10	standards	standard	NOUN
american_scientific_journal-1024	61	11	should	should	AUX
american_scientific_journal-1024	61	12	embrace	embrace	VERB
american_scientific_journal-1024	61	13	profitability	profitability	NOUN
american_scientific_journal-1024	61	14	,	,	PUNCT
american_scientific_journal-1024	61	15	productivity	productivity	NOUN
american_scientific_journal-1024	61	16	,	,	PUNCT
american_scientific_journal-1024	61	17	marketing	marketing	NOUN
american_scientific_journal-1024	61	18	effectiveness	effectiveness	NOUN
american_scientific_journal-1024	61	19	,	,	PUNCT
american_scientific_journal-1024	61	20	customer	customer	NOUN
american_scientific_journal-1024	61	21	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	61	22	,	,	PUNCT
american_scientific_journal-1024	61	23	and	and	CCONJ
american_scientific_journal-1024	61	24	employee	employee	NOUN
american_scientific_journal-1024	61	25	morale	morale	NOUN
american_scientific_journal-1024	61	26	.	.	PUNCT
american_scientific_journal-1024	62	1	in	in	ADP
american_scientific_journal-1024	62	2	this	this	DET
american_scientific_journal-1024	62	3	perspective	perspective	NOUN
american_scientific_journal-1024	62	4	,	,	PUNCT
american_scientific_journal-1024	62	5	marketing	marketing	NOUN
american_scientific_journal-1024	62	6	effectiveness	effectiveness	NOUN
american_scientific_journal-1024	62	7	,	,	PUNCT
american_scientific_journal-1024	62	8	customer	customer	NOUN
american_scientific_journal-1024	62	9	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	62	10	and	and	CCONJ
american_scientific_journal-1024	62	11	employee	employee	NOUN
american_scientific_journal-1024	62	12	performance	performance	NOUN
american_scientific_journal-1024	62	13	are	be	AUX
american_scientific_journal-1024	62	14	tightly	tightly	ADV
american_scientific_journal-1024	62	15	related	relate	VERB
american_scientific_journal-1024	62	16	to	to	ADP
american_scientific_journal-1024	62	17	organizational	organizational	ADJ
american_scientific_journal-1024	62	18	performance	performance	NOUN
american_scientific_journal-1024	62	19	.	.	PUNCT
american_scientific_journal-1024	63	1	marketing	marketing	NOUN
american_scientific_journal-1024	63	2	has	have	AUX
american_scientific_journal-1024	63	3	been	be	AUX
american_scientific_journal-1024	63	4	given	give	VERB
american_scientific_journal-1024	63	5	massive	massive	ADJ
american_scientific_journal-1024	63	6	admiration	admiration	NOUN
american_scientific_journal-1024	63	7	in	in	ADP
american_scientific_journal-1024	63	8	recent	recent	ADJ
american_scientific_journal-1024	63	9	business	business	NOUN
american_scientific_journal-1024	63	10	era	era	NOUN
american_scientific_journal-1024	63	11	due	due	ADP
american_scientific_journal-1024	63	12	to	to	ADP
american_scientific_journal-1024	63	13	several	several	ADJ
american_scientific_journal-1024	63	14	factors	factor	NOUN
american_scientific_journal-1024	63	15	which	which	PRON
american_scientific_journal-1024	63	16	include	include	VERB
american_scientific_journal-1024	63	17	fierce	fierce	ADJ
american_scientific_journal-1024	63	18	competition	competition	NOUN
american_scientific_journal-1024	63	19	,	,	PUNCT
american_scientific_journal-1024	63	20	customer	customer	NOUN
american_scientific_journal-1024	63	21	awareness	awareness	NOUN
american_scientific_journal-1024	63	22	of	of	ADP
american_scientific_journal-1024	63	23	their	their	PRON
american_scientific_journal-1024	63	24	right	right	NOUN
american_scientific_journal-1024	63	25	,	,	PUNCT
american_scientific_journal-1024	63	26	need	need	VERB
american_scientific_journal-1024	63	27	for	for	ADP
american_scientific_journal-1024	63	28	customer	customer	NOUN
american_scientific_journal-1024	63	29	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	63	30	and	and	CCONJ
american_scientific_journal-1024	63	31	delight	delight	NOUN
american_scientific_journal-1024	63	32	.	.	PUNCT
american_scientific_journal-1024	64	1	according	accord	VERB
american_scientific_journal-1024	64	2	to	to	ADP
american_scientific_journal-1024	64	3	the	the	DET
american_scientific_journal-1024	64	4	author	author	NOUN
american_scientific_journal-1024	64	5	in	in	ADP
american_scientific_journal-1024	64	6	[	[	X
american_scientific_journal-1024	64	7	11	11	NUM
american_scientific_journal-1024	64	8	]	]	PUNCT
american_scientific_journal-1024	64	9	,	,	PUNCT
american_scientific_journal-1024	64	10	marketing	marketing	NOUN
american_scientific_journal-1024	64	11	is	be	AUX
american_scientific_journal-1024	64	12	the	the	DET
american_scientific_journal-1024	64	13	analysis	analysis	NOUN
american_scientific_journal-1024	64	14	,	,	PUNCT
american_scientific_journal-1024	64	15	planning	planning	NOUN
american_scientific_journal-1024	64	16	,	,	PUNCT
american_scientific_journal-1024	64	17	implementation	implementation	NOUN
american_scientific_journal-1024	64	18	and	and	CCONJ
american_scientific_journal-1024	64	19	control	control	NOUN
american_scientific_journal-1024	64	20	of	of	ADP
american_scientific_journal-1024	64	21	programmes	programme	NOUN
american_scientific_journal-1024	64	22	designed	design	VERB
american_scientific_journal-1024	64	23	to	to	PART
american_scientific_journal-1024	64	24	create	create	VERB
american_scientific_journal-1024	64	25	,	,	PUNCT
american_scientific_journal-1024	64	26	build	build	VERB
american_scientific_journal-1024	64	27	and	and	CCONJ
american_scientific_journal-1024	64	28	maintain	maintain	VERB
american_scientific_journal-1024	64	29	beneficiaries	beneficiary	NOUN
american_scientific_journal-1024	64	30	’	'	PUNCT
american_scientific_journal-1024	64	31	exchanges	exchange	NOUN
american_scientific_journal-1024	64	32	with	with	ADP
american_scientific_journal-1024	64	33	targeted	target	VERB
american_scientific_journal-1024	64	34	buyers	buyer	NOUN
american_scientific_journal-1024	64	35	for	for	ADP
american_scientific_journal-1024	64	36	the	the	DET
american_scientific_journal-1024	64	37	purpose	purpose	NOUN
american_scientific_journal-1024	64	38	of	of	ADP
american_scientific_journal-1024	64	39	achieving	achieve	VERB
american_scientific_journal-1024	64	40	organizational	organizational	ADJ
american_scientific_journal-1024	64	41	objectives	objective	NOUN
american_scientific_journal-1024	64	42	.	.	PUNCT
american_scientific_journal-1024	65	1	the	the	DET
american_scientific_journal-1024	65	2	chartered	chartered	PROPN
american_scientific_journal-1024	65	3	institute	institute	PROPN
american_scientific_journal-1024	65	4	of	of	ADP
american_scientific_journal-1024	65	5	marketing	marketing	PROPN
american_scientific_journal-1024	65	6	(	(	PUNCT
american_scientific_journal-1024	65	7	cim	cim	NOUN
american_scientific_journal-1024	65	8	-	-	PUNCT
american_scientific_journal-1024	65	9	uk	uk	PROPN
american_scientific_journal-1024	65	10	)	)	PUNCT
american_scientific_journal-1024	65	11	also	also	ADV
american_scientific_journal-1024	65	12	defines	define	VERB
american_scientific_journal-1024	65	13	marketing	marketing	NOUN
american_scientific_journal-1024	65	14	as	as	ADP
american_scientific_journal-1024	65	15	―the	―the	DET
american_scientific_journal-1024	65	16	management	management	NOUN
american_scientific_journal-1024	65	17	process	process	NOUN
american_scientific_journal-1024	65	18	responsible	responsible	ADJ
american_scientific_journal-1024	65	19	for	for	ADP
american_scientific_journal-1024	65	20	identifying	identify	VERB
american_scientific_journal-1024	65	21	,	,	PUNCT
american_scientific_journal-1024	65	22	anticipating	anticipate	VERB
american_scientific_journal-1024	65	23	and	and	CCONJ
american_scientific_journal-1024	65	24	satisfying	satisfy	VERB
american_scientific_journal-1024	65	25	customer	customer	NOUN
american_scientific_journal-1024	65	26	requirements	requirement	NOUN
american_scientific_journal-1024	65	27	profitably	profitably	ADV
american_scientific_journal-1024	65	28	.	.	PUNCT
american_scientific_journal-1024	66	1	this	this	DET
american_scientific_journal-1024	66	2	school	school	NOUN
american_scientific_journal-1024	66	3	of	of	ADP
american_scientific_journal-1024	66	4	thought	thought	NOUN
american_scientific_journal-1024	66	5	opines	opine	VERB
american_scientific_journal-1024	66	6	that	that	SCONJ
american_scientific_journal-1024	66	7	customer	customer	NOUN
american_scientific_journal-1024	66	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	66	9	is	be	AUX
american_scientific_journal-1024	66	10	dependent	dependent	ADJ
american_scientific_journal-1024	66	11	on	on	ADP
american_scientific_journal-1024	66	12	meeting	meet	VERB
american_scientific_journal-1024	66	13	the	the	DET
american_scientific_journal-1024	66	14	needs	need	NOUN
american_scientific_journal-1024	66	15	of	of	ADP
american_scientific_journal-1024	66	16	customers	customer	NOUN
american_scientific_journal-1024	66	17	.	.	PUNCT
american_scientific_journal-1024	67	1	the	the	DET
american_scientific_journal-1024	67	2	key	key	NOUN
american_scientific_journal-1024	67	3	to	to	ADP
american_scientific_journal-1024	67	4	business	business	NOUN
american_scientific_journal-1024	67	5	performance	performance	NOUN
american_scientific_journal-1024	67	6	is	be	AUX
american_scientific_journal-1024	67	7	the	the	DET
american_scientific_journal-1024	67	8	aptitude	aptitude	NOUN
american_scientific_journal-1024	67	9	to	to	PART
american_scientific_journal-1024	67	10	please	please	VERB
american_scientific_journal-1024	67	11	and	and	CCONJ
american_scientific_journal-1024	67	12	retain	retain	VERB
american_scientific_journal-1024	67	13	customers	customer	NOUN
american_scientific_journal-1024	67	14	[	[	X
american_scientific_journal-1024	67	15	12	12	NUM
american_scientific_journal-1024	67	16	]	]	PUNCT
american_scientific_journal-1024	67	17	.	.	PUNCT
american_scientific_journal-1024	68	1	customer	customer	NOUN
american_scientific_journal-1024	68	2	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	68	3	is	be	AUX
american_scientific_journal-1024	68	4	important	important	ADJ
american_scientific_journal-1024	68	5	because	because	SCONJ
american_scientific_journal-1024	68	6	it	it	PRON
american_scientific_journal-1024	68	7	says	say	VERB
american_scientific_journal-1024	68	8	something	something	PRON
american_scientific_journal-1024	68	9	about	about	ADP
american_scientific_journal-1024	68	10	the	the	DET
american_scientific_journal-1024	68	11	company‘s	company‘s	NOUN
american_scientific_journal-1024	68	12	current	current	ADJ
american_scientific_journal-1024	68	13	condition	condition	NOUN
american_scientific_journal-1024	68	14	.	.	PUNCT
american_scientific_journal-1024	69	1	but	but	CCONJ
american_scientific_journal-1024	69	2	even	even	ADV
american_scientific_journal-1024	69	3	more	more	ADV
american_scientific_journal-1024	69	4	importantly	importantly	ADV
american_scientific_journal-1024	69	5	,	,	PUNCT
american_scientific_journal-1024	69	6	customer	customer	NOUN
american_scientific_journal-1024	69	7	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	69	8	says	say	VERB
american_scientific_journal-1024	69	9	something	something	PRON
american_scientific_journal-1024	69	10	about	about	ADP
american_scientific_journal-1024	69	11	the	the	DET
american_scientific_journal-1024	69	12	company‘s	company‘s	NOUN
american_scientific_journal-1024	69	13	future	future	NOUN
american_scientific_journal-1024	69	14	.	.	PUNCT
american_scientific_journal-1024	70	1	it	it	PRON
american_scientific_journal-1024	70	2	brings	bring	VERB
american_scientific_journal-1024	70	3	about	about	ADP
american_scientific_journal-1024	70	4	the	the	DET
american_scientific_journal-1024	70	5	revelation	revelation	NOUN
american_scientific_journal-1024	70	6	on	on	ADP
american_scientific_journal-1024	70	7	the	the	DET
american_scientific_journal-1024	70	8	possibility	possibility	NOUN
american_scientific_journal-1024	70	9	of	of	ADP
american_scientific_journal-1024	70	10	a	a	DET
american_scientific_journal-1024	70	11	customer	customer	NOUN
american_scientific_journal-1024	70	12	to	to	PART
american_scientific_journal-1024	70	13	return	return	VERB
american_scientific_journal-1024	70	14	to	to	ADP
american_scientific_journal-1024	70	15	the	the	DET
american_scientific_journal-1024	70	16	company	company	NOUN
american_scientific_journal-1024	70	17	in	in	ADP
american_scientific_journal-1024	70	18	the	the	DET
american_scientific_journal-1024	70	19	future	future	NOUN
american_scientific_journal-1024	70	20	[	[	X
american_scientific_journal-1024	70	21	13	13	NUM
american_scientific_journal-1024	70	22	]	]	PUNCT
american_scientific_journal-1024	70	23	.	.	PUNCT
american_scientific_journal-1024	71	1	it	it	PRON
american_scientific_journal-1024	71	2	does	do	AUX
american_scientific_journal-1024	71	3	not	not	PART
american_scientific_journal-1024	71	4	matter	matter	VERB
american_scientific_journal-1024	71	5	how	how	SCONJ
american_scientific_journal-1024	71	6	productive	productive	ADJ
american_scientific_journal-1024	71	7	a	a	DET
american_scientific_journal-1024	71	8	company	company	NOUN
american_scientific_journal-1024	71	9	is	be	AUX
american_scientific_journal-1024	71	10	if	if	SCONJ
american_scientific_journal-1024	71	11	their	their	PRON
american_scientific_journal-1024	71	12	customers	customer	NOUN
american_scientific_journal-1024	71	13	are	be	AUX
american_scientific_journal-1024	71	14	not	not	PART
american_scientific_journal-1024	71	15	satisfied	satisfied	ADJ
american_scientific_journal-1024	71	16	with	with	ADP
american_scientific_journal-1024	71	17	their	their	PRON
american_scientific_journal-1024	71	18	offerings	offering	NOUN
american_scientific_journal-1024	71	19	.	.	PUNCT
american_scientific_journal-1024	72	1	they	they	PRON
american_scientific_journal-1024	72	2	will	will	AUX
american_scientific_journal-1024	72	3	simply	simply	ADV
american_scientific_journal-1024	72	4	take	take	VERB
american_scientific_journal-1024	72	5	their	their	PRON
american_scientific_journal-1024	72	6	business	business	NOUN
american_scientific_journal-1024	72	7	elsewhere	elsewhere	ADV
american_scientific_journal-1024	72	8	.	.	PUNCT
american_scientific_journal-1024	73	1	satisfied	satisfied	ADJ
american_scientific_journal-1024	73	2	customers	customer	NOUN
american_scientific_journal-1024	73	3	,	,	PUNCT
american_scientific_journal-1024	73	4	on	on	ADP
american_scientific_journal-1024	73	5	the	the	DET
american_scientific_journal-1024	73	6	other	other	ADJ
american_scientific_journal-1024	73	7	hand	hand	NOUN
american_scientific_journal-1024	73	8	,	,	PUNCT
american_scientific_journal-1024	73	9	are	be	AUX
american_scientific_journal-1024	73	10	more	more	ADV
american_scientific_journal-1024	73	11	likely	likely	ADJ
american_scientific_journal-1024	73	12	to	to	PART
american_scientific_journal-1024	73	13	return	return	VERB
american_scientific_journal-1024	73	14	in	in	ADP
american_scientific_journal-1024	73	15	the	the	DET
american_scientific_journal-1024	73	16	future	future	NOUN
american_scientific_journal-1024	73	17	.	.	PUNCT
american_scientific_journal-1024	74	1	customer	customer	NOUN
american_scientific_journal-1024	74	2	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	74	3	and	and	CCONJ
american_scientific_journal-1024	74	4	customer	customer	NOUN
american_scientific_journal-1024	74	5	consumption	consumption	NOUN
american_scientific_journal-1024	74	6	are	be	AUX
american_scientific_journal-1024	74	7	the	the	DET
american_scientific_journal-1024	74	8	center	center	NOUN
american_scientific_journal-1024	74	9	of	of	ADP
american_scientific_journal-1024	74	10	business	business	NOUN
american_scientific_journal-1024	74	11	.	.	PUNCT
american_scientific_journal-1024	75	1	all	all	DET
american_scientific_journal-1024	75	2	parts	part	NOUN
american_scientific_journal-1024	75	3	of	of	ADP
american_scientific_journal-1024	75	4	business	business	NOUN
american_scientific_journal-1024	75	5	(	(	PUNCT
american_scientific_journal-1024	75	6	employment	employment	NOUN
american_scientific_journal-1024	75	7	,	,	PUNCT
american_scientific_journal-1024	75	8	prices	price	NOUN
american_scientific_journal-1024	75	9	,	,	PUNCT
american_scientific_journal-1024	75	10	profits	profit	NOUN
american_scientific_journal-1024	75	11	,	,	PUNCT
american_scientific_journal-1024	75	12	production	production	NOUN
american_scientific_journal-1024	75	13	,	,	PUNCT
american_scientific_journal-1024	75	14	economic	economic	ADJ
american_scientific_journal-1024	75	15	growth	growth	NOUN
american_scientific_journal-1024	75	16	etc	etc	X
american_scientific_journal-1024	75	17	.	.	X
american_scientific_journal-1024	75	18	)	)	PUNCT
american_scientific_journal-1024	75	19	are	be	AUX
american_scientific_journal-1024	75	20	dependent	dependent	ADJ
american_scientific_journal-1024	75	21	on	on	ADP
american_scientific_journal-1024	75	22	customers	customer	NOUN
american_scientific_journal-1024	75	23	consuming	consume	VERB
american_scientific_journal-1024	75	24	products	product	NOUN
american_scientific_journal-1024	75	25	[	[	X
american_scientific_journal-1024	75	26	12	12	NUM
american_scientific_journal-1024	75	27	,	,	PUNCT
american_scientific_journal-1024	75	28	13	13	NUM
american_scientific_journal-1024	75	29	]	]	PUNCT
american_scientific_journal-1024	75	30	.	.	PUNCT
american_scientific_journal-1024	76	1	to	to	PART
american_scientific_journal-1024	76	2	generate	generate	VERB
american_scientific_journal-1024	76	3	long	long	ADJ
american_scientific_journal-1024	76	4	-	-	PUNCT
american_scientific_journal-1024	76	5	term	term	NOUN
american_scientific_journal-1024	76	6	profit	profit	NOUN
american_scientific_journal-1024	76	7	and	and	CCONJ
american_scientific_journal-1024	76	8	shareholder	shareholder	NOUN
american_scientific_journal-1024	76	9	value	value	NOUN
american_scientific_journal-1024	76	10	,	,	PUNCT
american_scientific_journal-1024	76	11	companies	company	NOUN
american_scientific_journal-1024	76	12	have	have	VERB
american_scientific_journal-1024	76	13	to	to	PART
american_scientific_journal-1024	76	14	think	think	VERB
american_scientific_journal-1024	76	15	of	of	ADP
american_scientific_journal-1024	76	16	customers	customer	NOUN
american_scientific_journal-1024	76	17	as	as	ADP
american_scientific_journal-1024	76	18	investors	investor	NOUN
american_scientific_journal-1024	76	19	and	and	CCONJ
american_scientific_journal-1024	76	20	an	an	DET
american_scientific_journal-1024	76	21	economic	economic	ADJ
american_scientific_journal-1024	76	22	asset	asset	NOUN
american_scientific_journal-1024	76	23	.	.	PUNCT
american_scientific_journal-1024	77	1	it	it	PRON
american_scientific_journal-1024	77	2	is	be	AUX
american_scientific_journal-1024	77	3	the	the	DET
american_scientific_journal-1024	77	4	customers	customer	NOUN
american_scientific_journal-1024	77	5	who	who	PRON
american_scientific_journal-1024	77	6	bring	bring	VERB
american_scientific_journal-1024	77	7	financial	financial	ADJ
american_scientific_journal-1024	77	8	revenue	revenue	NOUN
american_scientific_journal-1024	77	9	to	to	ADP
american_scientific_journal-1024	77	10	companies	company	NOUN
american_scientific_journal-1024	77	11	.	.	PUNCT
american_scientific_journal-1024	78	1	hence	hence	ADV
american_scientific_journal-1024	78	2	,	,	PUNCT
american_scientific_journal-1024	78	3	customers	customer	NOUN
american_scientific_journal-1024	78	4	are	be	AUX
american_scientific_journal-1024	78	5	companies	company	NOUN
american_scientific_journal-1024	78	6	’	'	PUNCT
american_scientific_journal-1024	78	7	greatest	great	ADJ
american_scientific_journal-1024	78	8	asset	asset	NOUN
american_scientific_journal-1024	78	9	.	.	PUNCT
american_scientific_journal-1024	79	1	if	if	SCONJ
american_scientific_journal-1024	79	2	the	the	DET
american_scientific_journal-1024	79	3	supposed	suppose	VERB
american_scientific_journal-1024	79	4	product	product	NOUN
american_scientific_journal-1024	79	5	surpasses	surpass	VERB
american_scientific_journal-1024	79	6	the	the	DET
american_scientific_journal-1024	79	7	customers	customer	NOUN
american_scientific_journal-1024	79	8	’	'	PUNCT
american_scientific_journal-1024	79	9	hopes	hope	NOUN
american_scientific_journal-1024	79	10	,	,	PUNCT
american_scientific_journal-1024	79	11	the	the	DET
american_scientific_journal-1024	79	12	customer‘s	customer‘s	NOUN
american_scientific_journal-1024	79	13	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	79	14	will	will	AUX
american_scientific_journal-1024	79	15	be	be	AUX
american_scientific_journal-1024	79	16	very	very	ADV
american_scientific_journal-1024	79	17	high	high	ADJ
american_scientific_journal-1024	79	18	.	.	PUNCT
american_scientific_journal-1024	80	1	if	if	SCONJ
american_scientific_journal-1024	80	2	the	the	DET
american_scientific_journal-1024	80	3	product	product	NOUN
american_scientific_journal-1024	80	4	meets	meet	VERB
american_scientific_journal-1024	80	5	the	the	DET
american_scientific_journal-1024	80	6	customers	customer	NOUN
american_scientific_journal-1024	80	7	’	’	PART
american_scientific_journal-1024	80	8	expectations	expectation	NOUN
american_scientific_journal-1024	80	9	,	,	PUNCT
american_scientific_journal-1024	80	10	the	the	DET
american_scientific_journal-1024	80	11	customers	customer	NOUN
american_scientific_journal-1024	80	12	will	will	AUX
american_scientific_journal-1024	80	13	be	be	AUX
american_scientific_journal-1024	80	14	satisfied	satisfied	ADJ
american_scientific_journal-1024	80	15	.	.	PUNCT
american_scientific_journal-1024	81	1	and	and	CCONJ
american_scientific_journal-1024	81	2	finally	finally	ADV
american_scientific_journal-1024	81	3	,	,	PUNCT
american_scientific_journal-1024	81	4	if	if	SCONJ
american_scientific_journal-1024	81	5	the	the	DET
american_scientific_journal-1024	81	6	perceived	perceive	VERB
american_scientific_journal-1024	81	7	product	product	NOUN
american_scientific_journal-1024	81	8	does	do	AUX
american_scientific_journal-1024	81	9	not	not	PART
american_scientific_journal-1024	81	10	meet	meet	VERB
american_scientific_journal-1024	81	11	the	the	DET
american_scientific_journal-1024	81	12	customers	customer	NOUN
american_scientific_journal-1024	81	13	’	’	PART
american_scientific_journal-1024	81	14	expectations	expectation	NOUN
american_scientific_journal-1024	81	15	,	,	PUNCT
american_scientific_journal-1024	81	16	the	the	DET
american_scientific_journal-1024	81	17	result	result	NOUN
american_scientific_journal-1024	81	18	will	will	AUX
american_scientific_journal-1024	81	19	be	be	AUX
american_scientific_journal-1024	81	20	an	an	DET
american_scientific_journal-1024	81	21	unsatisfied	unsatisfied	ADJ
american_scientific_journal-1024	81	22	customer	customer	NOUN
american_scientific_journal-1024	81	23	[	[	X
american_scientific_journal-1024	81	24	11	11	NUM
american_scientific_journal-1024	81	25	,	,	PUNCT
american_scientific_journal-1024	81	26	12	12	NUM
american_scientific_journal-1024	81	27	]	]	PUNCT
american_scientific_journal-1024	81	28	.	.	PUNCT
american_scientific_journal-1024	82	1	hence	hence	ADV
american_scientific_journal-1024	82	2	,	,	PUNCT
american_scientific_journal-1024	82	3	this	this	PRON
american_scientific_journal-1024	82	4	brings	bring	VERB
american_scientific_journal-1024	82	5	310	310	NUM
american_scientific_journal-1024	82	6	american	american	ADJ
american_scientific_journal-1024	82	7	scientific	scientific	ADJ
american_scientific_journal-1024	82	8	research	research	NOUN
american_scientific_journal-1024	82	9	journal	journal	NOUN
american_scientific_journal-1024	82	10	for	for	ADP
american_scientific_journal-1024	82	11	engineering	engineering	NOUN
american_scientific_journal-1024	82	12	,	,	PUNCT
american_scientific_journal-1024	82	13	technology	technology	NOUN
american_scientific_journal-1024	82	14	,	,	PUNCT
american_scientific_journal-1024	82	15	and	and	CCONJ
american_scientific_journal-1024	82	16	sciences	science	NOUN
american_scientific_journal-1024	82	17	(	(	PUNCT
american_scientific_journal-1024	82	18	asrjets	asrjet	NOUN
american_scientific_journal-1024	82	19	)	)	PUNCT
american_scientific_journal-1024	82	20	(	(	PUNCT
american_scientific_journal-1024	82	21	2016	2016	NUM
american_scientific_journal-1024	82	22	)	)	PUNCT
american_scientific_journal-1024	82	23	volume	volume	NOUN
american_scientific_journal-1024	82	24	17	17	NUM
american_scientific_journal-1024	82	25	,	,	PUNCT
american_scientific_journal-1024	82	26	no	no	DET
american_scientific_journal-1024	82	27	1	1	NUM
american_scientific_journal-1024	82	28	,	,	PUNCT
american_scientific_journal-1024	82	29	pp	pp	ADV
american_scientific_journal-1024	82	30	307	307	NUM
american_scientific_journal-1024	82	31	-	-	SYM
american_scientific_journal-1024	82	32	317	317	NUM
american_scientific_journal-1024	82	33	to	to	ADP
american_scientific_journal-1024	82	34	the	the	DET
american_scientific_journal-1024	82	35	fore	fore	NOUN
american_scientific_journal-1024	82	36	that	that	SCONJ
american_scientific_journal-1024	82	37	if	if	SCONJ
american_scientific_journal-1024	82	38	a	a	DET
american_scientific_journal-1024	82	39	customer	customer	NOUN
american_scientific_journal-1024	82	40	has	have	VERB
american_scientific_journal-1024	82	41	impractical	impractical	ADJ
american_scientific_journal-1024	82	42	high	high	ADJ
american_scientific_journal-1024	82	43	expectations	expectation	NOUN
american_scientific_journal-1024	82	44	,	,	PUNCT
american_scientific_journal-1024	82	45	the	the	DET
american_scientific_journal-1024	82	46	customer	customer	NOUN
american_scientific_journal-1024	82	47	will	will	AUX
american_scientific_journal-1024	82	48	be	be	AUX
american_scientific_journal-1024	82	49	dissatisfied	dissatisfied	ADJ
american_scientific_journal-1024	82	50	even	even	ADV
american_scientific_journal-1024	82	51	though	though	SCONJ
american_scientific_journal-1024	82	52	the	the	DET
american_scientific_journal-1024	82	53	product	product	NOUN
american_scientific_journal-1024	82	54	was	be	AUX
american_scientific_journal-1024	82	55	of	of	ADP
american_scientific_journal-1024	82	56	good	good	ADJ
american_scientific_journal-1024	82	57	quality	quality	NOUN
american_scientific_journal-1024	83	1	[	[	X
american_scientific_journal-1024	83	2	15	15	NUM
american_scientific_journal-1024	83	3	]	]	SYM
american_scientific_journal-1024	83	4	.	.	PUNCT
american_scientific_journal-1024	84	1	2.2	2.2	NUM
american_scientific_journal-1024	84	2	.	.	PUNCT
american_scientific_journal-1024	85	1	customer	customer	NOUN
american_scientific_journal-1024	85	2	complaints	complaint	NOUN
american_scientific_journal-1024	85	3	management	management	NOUN
american_scientific_journal-1024	85	4	practices	practice	NOUN
american_scientific_journal-1024	85	5	on	on	ADP
american_scientific_journal-1024	85	6	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	85	7	with	with	ADP
american_scientific_journal-1024	85	8	service	service	NOUN
american_scientific_journal-1024	85	9	performance	performance	NOUN
american_scientific_journal-1024	85	10	quality	quality	NOUN
american_scientific_journal-1024	85	11	practices	practice	NOUN
american_scientific_journal-1024	85	12	are	be	AUX
american_scientific_journal-1024	85	13	usually	usually	ADV
american_scientific_journal-1024	85	14	presented	present	VERB
american_scientific_journal-1024	85	15	as	as	ADP
american_scientific_journal-1024	85	16	a	a	DET
american_scientific_journal-1024	85	17	universal	universal	ADJ
american_scientific_journal-1024	85	18	concept	concept	NOUN
american_scientific_journal-1024	85	19	,	,	PUNCT
american_scientific_journal-1024	85	20	applicable	applicable	ADJ
american_scientific_journal-1024	85	21	in	in	ADP
american_scientific_journal-1024	85	22	all	all	DET
american_scientific_journal-1024	85	23	contexts	contexts	NOUN
american_scientific_journal-1024	85	24	and	and	CCONJ
american_scientific_journal-1024	85	25	having	have	VERB
american_scientific_journal-1024	85	26	a	a	DET
american_scientific_journal-1024	85	27	large	large	ADJ
american_scientific_journal-1024	85	28	impact	impact	NOUN
american_scientific_journal-1024	85	29	on	on	ADP
american_scientific_journal-1024	85	30	business	business	NOUN
american_scientific_journal-1024	85	31	performance	performance	NOUN
american_scientific_journal-1024	85	32	.	.	PUNCT
american_scientific_journal-1024	86	1	there	there	PRON
american_scientific_journal-1024	86	2	is	be	VERB
american_scientific_journal-1024	86	3	a	a	DET
american_scientific_journal-1024	86	4	substantial	substantial	ADJ
american_scientific_journal-1024	86	5	body	body	NOUN
american_scientific_journal-1024	86	6	of	of	ADP
american_scientific_journal-1024	86	7	empirical	empirical	ADJ
american_scientific_journal-1024	86	8	research	research	NOUN
american_scientific_journal-1024	86	9	that	that	PRON
american_scientific_journal-1024	86	10	provides	provide	VERB
american_scientific_journal-1024	86	11	support	support	NOUN
american_scientific_journal-1024	86	12	for	for	ADP
american_scientific_journal-1024	86	13	the	the	DET
american_scientific_journal-1024	86	14	notion	notion	NOUN
american_scientific_journal-1024	86	15	that	that	SCONJ
american_scientific_journal-1024	86	16	quality	quality	NOUN
american_scientific_journal-1024	86	17	management	management	NOUN
american_scientific_journal-1024	86	18	and	and	CCONJ
american_scientific_journal-1024	86	19	practices	practice	NOUN
american_scientific_journal-1024	86	20	improve	improve	VERB
american_scientific_journal-1024	86	21	firm	firm	ADJ
american_scientific_journal-1024	86	22	performance	performance	NOUN
american_scientific_journal-1024	86	23	[	[	X
american_scientific_journal-1024	86	24	16	16	NUM
american_scientific_journal-1024	86	25	]	]	PUNCT
american_scientific_journal-1024	86	26	.	.	PUNCT
american_scientific_journal-1024	87	1	the	the	DET
american_scientific_journal-1024	87	2	authors	author	NOUN
american_scientific_journal-1024	87	3	in	in	ADP
american_scientific_journal-1024	87	4	[	[	X
american_scientific_journal-1024	87	5	17	17	NUM
american_scientific_journal-1024	87	6	]	]	PUNCT
american_scientific_journal-1024	87	7	investigated	investigate	VERB
american_scientific_journal-1024	87	8	the	the	DET
american_scientific_journal-1024	87	9	impact	impact	NOUN
american_scientific_journal-1024	87	10	of	of	ADP
american_scientific_journal-1024	87	11	quality	quality	NOUN
american_scientific_journal-1024	87	12	practice	practice	NOUN
american_scientific_journal-1024	87	13	on	on	ADP
american_scientific_journal-1024	87	14	performance	performance	NOUN
american_scientific_journal-1024	87	15	in	in	ADP
american_scientific_journal-1024	87	16	organizations	organization	NOUN
american_scientific_journal-1024	87	17	that	that	PRON
american_scientific_journal-1024	87	18	had	have	AUX
american_scientific_journal-1024	87	19	been	be	AUX
american_scientific_journal-1024	87	20	committed	commit	VERB
american_scientific_journal-1024	87	21	to	to	ADP
american_scientific_journal-1024	87	22	quality	quality	NOUN
american_scientific_journal-1024	87	23	management	management	NOUN
american_scientific_journal-1024	87	24	for	for	ADP
american_scientific_journal-1024	87	25	a	a	DET
american_scientific_journal-1024	87	26	5	5	NUM
american_scientific_journal-1024	87	27	-	-	PUNCT
american_scientific_journal-1024	87	28	year	year	NOUN
american_scientific_journal-1024	87	29	period	period	NOUN
american_scientific_journal-1024	87	30	and	and	CCONJ
american_scientific_journal-1024	87	31	found	find	VERB
american_scientific_journal-1024	87	32	out	out	ADP
american_scientific_journal-1024	87	33	that	that	SCONJ
american_scientific_journal-1024	87	34	,	,	PUNCT
american_scientific_journal-1024	87	35	market	market	NOUN
american_scientific_journal-1024	87	36	valuation	valuation	NOUN
american_scientific_journal-1024	87	37	increases	increase	VERB
american_scientific_journal-1024	87	38	significantly	significantly	ADV
american_scientific_journal-1024	87	39	after	after	ADP
american_scientific_journal-1024	87	40	its	its	PRON
american_scientific_journal-1024	87	41	implementation	implementation	NOUN
american_scientific_journal-1024	87	42	of	of	ADP
american_scientific_journal-1024	87	43	quality	quality	NOUN
american_scientific_journal-1024	87	44	management	management	NOUN
american_scientific_journal-1024	87	45	.	.	PUNCT
american_scientific_journal-1024	88	1	one	one	NUM
american_scientific_journal-1024	88	2	consistent	consistent	ADJ
american_scientific_journal-1024	88	3	finding	finding	NOUN
american_scientific_journal-1024	88	4	on	on	ADP
american_scientific_journal-1024	88	5	the	the	DET
american_scientific_journal-1024	88	6	effect	effect	NOUN
american_scientific_journal-1024	88	7	of	of	ADP
american_scientific_journal-1024	88	8	complaints	complaint	NOUN
american_scientific_journal-1024	88	9	on	on	ADP
american_scientific_journal-1024	88	10	service	service	NOUN
american_scientific_journal-1024	88	11	performance	performance	NOUN
american_scientific_journal-1024	88	12	is	be	AUX
american_scientific_journal-1024	88	13	that	that	SCONJ
american_scientific_journal-1024	88	14	being	be	AUX
american_scientific_journal-1024	88	15	market	market	NOUN
american_scientific_journal-1024	88	16	-	-	PUNCT
american_scientific_journal-1024	88	17	oriented	orient	VERB
american_scientific_journal-1024	88	18	does	do	AUX
american_scientific_journal-1024	88	19	improve	improve	VERB
american_scientific_journal-1024	88	20	organizational	organizational	ADJ
american_scientific_journal-1024	88	21	performance	performance	NOUN
american_scientific_journal-1024	88	22	for	for	ADP
american_scientific_journal-1024	88	23	large	large	ADJ
american_scientific_journal-1024	88	24	and	and	CCONJ
american_scientific_journal-1024	88	25	small	small	ADJ
american_scientific_journal-1024	88	26	firms	firm	NOUN
american_scientific_journal-1024	88	27	,	,	PUNCT
american_scientific_journal-1024	88	28	as	as	ADV
american_scientific_journal-1024	88	29	well	well	ADV
american_scientific_journal-1024	88	30	as	as	ADP
american_scientific_journal-1024	88	31	for	for	ADP
american_scientific_journal-1024	88	32	both	both	PRON
american_scientific_journal-1024	88	33	product	product	NOUN
american_scientific_journal-1024	88	34	and	and	CCONJ
american_scientific_journal-1024	88	35	service	service	NOUN
american_scientific_journal-1024	88	36	organizations	organization	NOUN
american_scientific_journal-1024	88	37	[	[	X
american_scientific_journal-1024	88	38	18	18	NUM
american_scientific_journal-1024	88	39	]	]	PUNCT
american_scientific_journal-1024	88	40	.	.	PUNCT
american_scientific_journal-1024	89	1	a	a	DET
american_scientific_journal-1024	89	2	review	review	NOUN
american_scientific_journal-1024	89	3	of	of	ADP
american_scientific_journal-1024	89	4	the	the	DET
american_scientific_journal-1024	89	5	research	research	NOUN
american_scientific_journal-1024	89	6	on	on	ADP
american_scientific_journal-1024	89	7	market	market	NOUN
american_scientific_journal-1024	89	8	orientation	orientation	NOUN
american_scientific_journal-1024	89	9	by	by	ADP
american_scientific_journal-1024	89	10	[	[	X
american_scientific_journal-1024	89	11	18	18	NUM
american_scientific_journal-1024	89	12	]	]	PUNCT
american_scientific_journal-1024	89	13	revealed	reveal	VERB
american_scientific_journal-1024	89	14	that	that	SCONJ
american_scientific_journal-1024	89	15	,	,	PUNCT
american_scientific_journal-1024	89	16	even	even	ADV
american_scientific_journal-1024	89	17	though	though	SCONJ
american_scientific_journal-1024	89	18	this	this	DET
american_scientific_journal-1024	89	19	research	research	NOUN
american_scientific_journal-1024	89	20	has	have	AUX
american_scientific_journal-1024	89	21	been	be	AUX
american_scientific_journal-1024	89	22	conducted	conduct	VERB
american_scientific_journal-1024	89	23	both	both	CCONJ
american_scientific_journal-1024	89	24	in	in	ADP
american_scientific_journal-1024	89	25	product	product	NOUN
american_scientific_journal-1024	89	26	and	and	CCONJ
american_scientific_journal-1024	89	27	service	service	NOUN
american_scientific_journal-1024	89	28	environments	environment	NOUN
american_scientific_journal-1024	89	29	,	,	PUNCT
american_scientific_journal-1024	89	30	no	no	DET
american_scientific_journal-1024	89	31	thorough	thorough	ADJ
american_scientific_journal-1024	89	32	investigation	investigation	NOUN
american_scientific_journal-1024	89	33	has	have	AUX
american_scientific_journal-1024	89	34	been	be	AUX
american_scientific_journal-1024	89	35	made	make	VERB
american_scientific_journal-1024	89	36	of	of	ADP
american_scientific_journal-1024	89	37	how	how	SCONJ
american_scientific_journal-1024	89	38	the	the	DET
american_scientific_journal-1024	89	39	effect	effect	NOUN
american_scientific_journal-1024	89	40	differs	differ	VERB
american_scientific_journal-1024	89	41	between	between	ADP
american_scientific_journal-1024	89	42	them	they	PRON
american_scientific_journal-1024	89	43	.	.	PUNCT
american_scientific_journal-1024	90	1	research	research	NOUN
american_scientific_journal-1024	90	2	that	that	PRON
american_scientific_journal-1024	90	3	links	link	VERB
american_scientific_journal-1024	90	4	customer	customer	NOUN
american_scientific_journal-1024	90	5	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	90	6	to	to	ADP
american_scientific_journal-1024	90	7	other	other	ADJ
american_scientific_journal-1024	90	8	business	business	NOUN
american_scientific_journal-1024	90	9	measures	measure	NOUN
american_scientific_journal-1024	90	10	usually	usually	ADV
american_scientific_journal-1024	90	11	defines	define	VERB
american_scientific_journal-1024	90	12	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	90	13	as	as	ADP
american_scientific_journal-1024	90	14	a	a	DET
american_scientific_journal-1024	90	15	customer‘s	customer‘s	NOUN
american_scientific_journal-1024	90	16	overall	overall	ADJ
american_scientific_journal-1024	90	17	evaluation	evaluation	NOUN
american_scientific_journal-1024	90	18	of	of	ADP
american_scientific_journal-1024	90	19	the	the	DET
american_scientific_journal-1024	90	20	consumption	consumption	NOUN
american_scientific_journal-1024	90	21	experience	experience	NOUN
american_scientific_journal-1024	90	22	.	.	PUNCT
american_scientific_journal-1024	91	1	customer	customer	NOUN
american_scientific_journal-1024	91	2	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	91	3	research	research	NOUN
american_scientific_journal-1024	91	4	demonstrates	demonstrate	VERB
american_scientific_journal-1024	91	5	a	a	DET
american_scientific_journal-1024	91	6	positive	positive	ADJ
american_scientific_journal-1024	91	7	impact	impact	NOUN
american_scientific_journal-1024	91	8	of	of	ADP
american_scientific_journal-1024	91	9	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	91	10	on	on	ADP
american_scientific_journal-1024	91	11	both	both	DET
american_scientific_journal-1024	91	12	market	market	NOUN
american_scientific_journal-1024	91	13	value	value	NOUN
american_scientific_journal-1024	91	14	and	and	CCONJ
american_scientific_journal-1024	91	15	accounting	accounting	NOUN
american_scientific_journal-1024	91	16	returns	return	NOUN
american_scientific_journal-1024	91	17	when	when	SCONJ
american_scientific_journal-1024	91	18	complaints	complaint	NOUN
american_scientific_journal-1024	91	19	are	be	AUX
american_scientific_journal-1024	91	20	managed	manage	VERB
american_scientific_journal-1024	91	21	[	[	PUNCT
american_scientific_journal-1024	91	22	19	19	NUM
american_scientific_journal-1024	91	23	]	]	PUNCT
american_scientific_journal-1024	91	24	.	.	PUNCT
american_scientific_journal-1024	92	1	perceived	perceive	VERB
american_scientific_journal-1024	92	2	service	service	NOUN
american_scientific_journal-1024	92	3	failures	failure	NOUN
american_scientific_journal-1024	92	4	experienced	experience	VERB
american_scientific_journal-1024	92	5	by	by	ADP
american_scientific_journal-1024	92	6	customers	customer	NOUN
american_scientific_journal-1024	92	7	are	be	AUX
american_scientific_journal-1024	92	8	a	a	DET
american_scientific_journal-1024	92	9	major	major	ADJ
american_scientific_journal-1024	92	10	concern	concern	NOUN
american_scientific_journal-1024	92	11	for	for	ADP
american_scientific_journal-1024	92	12	the	the	DET
american_scientific_journal-1024	92	13	service	service	NOUN
american_scientific_journal-1024	92	14	provider	provider	NOUN
american_scientific_journal-1024	92	15	because	because	SCONJ
american_scientific_journal-1024	92	16	of	of	ADP
american_scientific_journal-1024	92	17	the	the	DET
american_scientific_journal-1024	92	18	potential	potential	ADJ
american_scientific_journal-1024	92	19	influence	influence	NOUN
american_scientific_journal-1024	92	20	of	of	ADP
american_scientific_journal-1024	92	21	the	the	DET
american_scientific_journal-1024	92	22	service	service	NOUN
american_scientific_journal-1024	92	23	outcome	outcome	NOUN
american_scientific_journal-1024	92	24	.	.	PUNCT
american_scientific_journal-1024	93	1	a	a	DET
american_scientific_journal-1024	93	2	complaint	complaint	NOUN
american_scientific_journal-1024	93	3	allows	allow	VERB
american_scientific_journal-1024	93	4	the	the	DET
american_scientific_journal-1024	93	5	service	service	NOUN
american_scientific_journal-1024	93	6	provider	provider	NOUN
american_scientific_journal-1024	93	7	to	to	PART
american_scientific_journal-1024	93	8	obtain	obtain	VERB
american_scientific_journal-1024	93	9	customer	customer	NOUN
american_scientific_journal-1024	93	10	feedback	feedback	NOUN
american_scientific_journal-1024	93	11	that	that	PRON
american_scientific_journal-1024	93	12	is	be	AUX
american_scientific_journal-1024	93	13	useful	useful	ADJ
american_scientific_journal-1024	93	14	in	in	ADP
american_scientific_journal-1024	93	15	making	make	VERB
american_scientific_journal-1024	93	16	improvements	improvement	NOUN
american_scientific_journal-1024	93	17	to	to	PART
american_scientific_journal-1024	93	18	increase	increase	VERB
american_scientific_journal-1024	93	19	customer	customer	NOUN
american_scientific_journal-1024	93	20	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	93	21	,	,	PUNCT
american_scientific_journal-1024	93	22	loyalty	loyalty	NOUN
american_scientific_journal-1024	93	23	,	,	PUNCT
american_scientific_journal-1024	93	24	long	long	ADJ
american_scientific_journal-1024	93	25	-	-	PUNCT
american_scientific_journal-1024	93	26	term	term	NOUN
american_scientific_journal-1024	93	27	sales	sale	NOUN
american_scientific_journal-1024	93	28	and	and	CCONJ
american_scientific_journal-1024	93	29	profits	profit	NOUN
american_scientific_journal-1024	93	30	[	[	X
american_scientific_journal-1024	93	31	20	20	NUM
american_scientific_journal-1024	93	32	]	]	PUNCT
american_scientific_journal-1024	93	33	.	.	PUNCT
american_scientific_journal-1024	94	1	the	the	DET
american_scientific_journal-1024	94	2	author	author	NOUN
american_scientific_journal-1024	94	3	in	in	ADP
american_scientific_journal-1024	94	4	[	[	X
american_scientific_journal-1024	94	5	21	21	NUM
american_scientific_journal-1024	94	6	]	]	PUNCT
american_scientific_journal-1024	94	7	argued	argue	VERB
american_scientific_journal-1024	94	8	that	that	SCONJ
american_scientific_journal-1024	94	9	providers	provider	NOUN
american_scientific_journal-1024	94	10	recognize	recognize	VERB
american_scientific_journal-1024	94	11	the	the	DET
american_scientific_journal-1024	94	12	extent	extent	NOUN
american_scientific_journal-1024	94	13	of	of	ADP
american_scientific_journal-1024	94	14	customer	customer	NOUN
american_scientific_journal-1024	94	15	dissatisfaction	dissatisfaction	NOUN
american_scientific_journal-1024	94	16	in	in	ADP
american_scientific_journal-1024	94	17	the	the	DET
american_scientific_journal-1024	94	18	marketplace	marketplace	NOUN
american_scientific_journal-1024	94	19	and	and	CCONJ
american_scientific_journal-1024	94	20	the	the	DET
american_scientific_journal-1024	94	21	handling	handling	NOUN
american_scientific_journal-1024	94	22	of	of	ADP
american_scientific_journal-1024	94	23	service	service	NOUN
american_scientific_journal-1024	94	24	recovery	recovery	NOUN
american_scientific_journal-1024	94	25	as	as	ADP
american_scientific_journal-1024	94	26	key	key	ADJ
american_scientific_journal-1024	94	27	indicators	indicator	NOUN
american_scientific_journal-1024	94	28	of	of	ADP
american_scientific_journal-1024	94	29	customer	customer	NOUN
american_scientific_journal-1024	94	30	loyalty	loyalty	NOUN
american_scientific_journal-1024	94	31	,	,	PUNCT
american_scientific_journal-1024	94	32	discontent	discontent	NOUN
american_scientific_journal-1024	94	33	and	and	CCONJ
american_scientific_journal-1024	94	34	welfare	welfare	NOUN
american_scientific_journal-1024	94	35	.	.	PUNCT
american_scientific_journal-1024	95	1	the	the	DET
american_scientific_journal-1024	95	2	author	author	NOUN
american_scientific_journal-1024	95	3	and	and	CCONJ
american_scientific_journal-1024	95	4	his	his	PRON
american_scientific_journal-1024	95	5	colleagues	colleague	NOUN
american_scientific_journal-1024	95	6	in	in	ADP
american_scientific_journal-1024	95	7	[	[	X
american_scientific_journal-1024	95	8	22	22	NUM
american_scientific_journal-1024	95	9	]	]	PUNCT
american_scientific_journal-1024	95	10	demonstrated	demonstrate	VERB
american_scientific_journal-1024	95	11	that	that	SCONJ
american_scientific_journal-1024	95	12	effective	effective	ADJ
american_scientific_journal-1024	95	13	resolution	resolution	NOUN
american_scientific_journal-1024	95	14	of	of	ADP
american_scientific_journal-1024	95	15	customer	customer	NOUN
american_scientific_journal-1024	95	16	problems	problem	NOUN
american_scientific_journal-1024	95	17	can	can	AUX
american_scientific_journal-1024	95	18	have	have	VERB
american_scientific_journal-1024	95	19	a	a	DET
american_scientific_journal-1024	95	20	positive	positive	ADJ
american_scientific_journal-1024	95	21	impact	impact	NOUN
american_scientific_journal-1024	95	22	on	on	ADP
american_scientific_journal-1024	95	23	customers	customer	NOUN
american_scientific_journal-1024	95	24	’	’	PART
american_scientific_journal-1024	95	25	trust	trust	NOUN
american_scientific_journal-1024	95	26	and	and	CCONJ
american_scientific_journal-1024	95	27	commitment	commitment	NOUN
american_scientific_journal-1024	95	28	.	.	PUNCT
american_scientific_journal-1024	96	1	the	the	DET
american_scientific_journal-1024	96	2	complaint	complaint	NOUN
american_scientific_journal-1024	96	3	handling	handling	NOUN
american_scientific_journal-1024	96	4	,	,	PUNCT
american_scientific_journal-1024	96	5	therefore	therefore	ADV
american_scientific_journal-1024	96	6	,	,	PUNCT
american_scientific_journal-1024	96	7	is	be	AUX
american_scientific_journal-1024	96	8	a	a	DET
american_scientific_journal-1024	96	9	critical	critical	ADJ
american_scientific_journal-1024	96	10	"	"	PUNCT
american_scientific_journal-1024	96	11	moment	moment	NOUN
american_scientific_journal-1024	96	12	of	of	ADP
american_scientific_journal-1024	96	13	truth	truth	NOUN
american_scientific_journal-1024	96	14	"	"	PUNCT
american_scientific_journal-1024	96	15	in	in	ADP
american_scientific_journal-1024	96	16	maintaining	maintain	VERB
american_scientific_journal-1024	96	17	and	and	CCONJ
american_scientific_journal-1024	96	18	developing	develop	VERB
american_scientific_journal-1024	96	19	the	the	DET
american_scientific_journal-1024	96	20	customer	customer	NOUN
american_scientific_journal-1024	96	21	relationships	relationship	NOUN
american_scientific_journal-1024	96	22	[	[	X
american_scientific_journal-1024	96	23	23	23	NUM
american_scientific_journal-1024	96	24	]	]	PUNCT
american_scientific_journal-1024	96	25	.	.	PUNCT
american_scientific_journal-1024	97	1	complaints	complaint	NOUN
american_scientific_journal-1024	97	2	management	management	NOUN
american_scientific_journal-1024	97	3	is	be	AUX
american_scientific_journal-1024	97	4	essential	essential	ADJ
american_scientific_journal-1024	97	5	and	and	CCONJ
american_scientific_journal-1024	97	6	it	it	PRON
american_scientific_journal-1024	97	7	has	have	AUX
american_scientific_journal-1024	97	8	been	be	AUX
american_scientific_journal-1024	97	9	estimated	estimate	VERB
american_scientific_journal-1024	97	10	that	that	SCONJ
american_scientific_journal-1024	97	11	by	by	ADP
american_scientific_journal-1024	97	12	decreasing	decrease	VERB
american_scientific_journal-1024	97	13	customer	customer	NOUN
american_scientific_journal-1024	97	14	defections	defection	NOUN
american_scientific_journal-1024	97	15	among	among	ADP
american_scientific_journal-1024	97	16	dissatisfied	dissatisfied	ADJ
american_scientific_journal-1024	97	17	customers	customer	NOUN
american_scientific_journal-1024	97	18	by	by	ADP
american_scientific_journal-1024	97	19	just	just	ADV
american_scientific_journal-1024	97	20	5	5	NUM
american_scientific_journal-1024	97	21	percent	percent	NOUN
american_scientific_journal-1024	97	22	,	,	PUNCT
american_scientific_journal-1024	97	23	a	a	DET
american_scientific_journal-1024	97	24	company	company	NOUN
american_scientific_journal-1024	97	25	can	can	AUX
american_scientific_journal-1024	97	26	achieve	achieve	VERB
american_scientific_journal-1024	97	27	a	a	DET
american_scientific_journal-1024	97	28	profit	profit	NOUN
american_scientific_journal-1024	97	29	improvement	improvement	NOUN
american_scientific_journal-1024	97	30	of	of	ADP
american_scientific_journal-1024	97	31	25	25	NUM
american_scientific_journal-1024	97	32	-	-	SYM
american_scientific_journal-1024	97	33	85	85	NUM
american_scientific_journal-1024	97	34	percent	percent	NOUN
american_scientific_journal-1024	97	35	[	[	X
american_scientific_journal-1024	97	36	20	20	NUM
american_scientific_journal-1024	97	37	]	]	PUNCT
american_scientific_journal-1024	97	38	.	.	PUNCT
american_scientific_journal-1024	98	1	complaint	complaint	NOUN
american_scientific_journal-1024	98	2	handling	handling	NOUN
american_scientific_journal-1024	98	3	can	can	AUX
american_scientific_journal-1024	98	4	be	be	AUX
american_scientific_journal-1024	98	5	a	a	DET
american_scientific_journal-1024	98	6	significantly	significantly	ADV
american_scientific_journal-1024	98	7	superior	superior	ADJ
american_scientific_journal-1024	98	8	investment	investment	NOUN
american_scientific_journal-1024	98	9	for	for	ADP
american_scientific_journal-1024	98	10	a	a	DET
american_scientific_journal-1024	98	11	service	service	NOUN
american_scientific_journal-1024	98	12	company	company	NOUN
american_scientific_journal-1024	98	13	and	and	CCONJ
american_scientific_journal-1024	98	14	can	can	AUX
american_scientific_journal-1024	98	15	generate	generate	VERB
american_scientific_journal-1024	98	16	30	30	NUM
american_scientific_journal-1024	98	17	-	-	SYM
american_scientific_journal-1024	98	18	150	150	NUM
american_scientific_journal-1024	98	19	percent	percent	NOUN
american_scientific_journal-1024	98	20	return	return	NOUN
american_scientific_journal-1024	98	21	on	on	ADP
american_scientific_journal-1024	98	22	investment	investment	NOUN
american_scientific_journal-1024	98	23	.	.	PUNCT
american_scientific_journal-1024	99	1	if	if	SCONJ
american_scientific_journal-1024	99	2	complaints	complaint	NOUN
american_scientific_journal-1024	99	3	are	be	AUX
american_scientific_journal-1024	99	4	managed	manage	VERB
american_scientific_journal-1024	99	5	well	well	ADV
american_scientific_journal-1024	99	6	,	,	PUNCT
american_scientific_journal-1024	99	7	it	it	PRON
american_scientific_journal-1024	99	8	has	have	VERB
american_scientific_journal-1024	99	9	direct	direct	ADJ
american_scientific_journal-1024	99	10	negative	negative	ADJ
american_scientific_journal-1024	99	11	effect	effect	NOUN
american_scientific_journal-1024	99	12	on	on	ADP
american_scientific_journal-1024	99	13	the	the	DET
american_scientific_journal-1024	99	14	company‘s	company‘s	PROPN
american_scientific_journal-1024	99	15	financial	financial	ADJ
american_scientific_journal-1024	99	16	future	future	NOUN
american_scientific_journal-1024	99	17	,	,	PUNCT
american_scientific_journal-1024	99	18	the	the	DET
american_scientific_journal-1024	99	19	unfavorable	unfavorable	ADJ
american_scientific_journal-1024	99	20	service	service	NOUN
american_scientific_journal-1024	99	21	experience	experience	NOUN
american_scientific_journal-1024	99	22	may	may	AUX
american_scientific_journal-1024	99	23	also	also	ADV
american_scientific_journal-1024	99	24	have	have	VERB
american_scientific_journal-1024	99	25	an	an	DET
american_scientific_journal-1024	99	26	indirect	indirect	ADJ
american_scientific_journal-1024	99	27	effect	effect	NOUN
american_scientific_journal-1024	99	28	.	.	PUNCT
american_scientific_journal-1024	100	1	a	a	DET
american_scientific_journal-1024	100	2	customer	customer	NOUN
american_scientific_journal-1024	100	3	who	who	PRON
american_scientific_journal-1024	100	4	has	have	AUX
american_scientific_journal-1024	100	5	experienced	experience	VERB
american_scientific_journal-1024	100	6	a	a	DET
american_scientific_journal-1024	100	7	negative	negative	ADJ
american_scientific_journal-1024	100	8	critical	critical	ADJ
american_scientific_journal-1024	100	9	incident	incident	NOUN
american_scientific_journal-1024	100	10	or	or	CCONJ
american_scientific_journal-1024	100	11	experienced	experience	VERB
american_scientific_journal-1024	100	12	an	an	DET
american_scientific_journal-1024	100	13	unfavorable	unfavorable	ADJ
american_scientific_journal-1024	100	14	service	service	NOUN
american_scientific_journal-1024	100	15	may	may	AUX
american_scientific_journal-1024	100	16	spread	spread	VERB
american_scientific_journal-1024	100	17	negative	negative	ADJ
american_scientific_journal-1024	100	18	word	word	NOUN
american_scientific_journal-1024	100	19	-	-	PUNCT
american_scientific_journal-1024	100	20	of	of	ADP
american_scientific_journal-1024	100	21	-	-	PUNCT
american_scientific_journal-1024	100	22	mouth	mouth	NOUN
american_scientific_journal-1024	100	23	communication	communication	NOUN
american_scientific_journal-1024	100	24	.	.	PUNCT
american_scientific_journal-1024	101	1	by	by	ADP
american_scientific_journal-1024	101	2	understanding	understand	VERB
american_scientific_journal-1024	101	3	the	the	DET
american_scientific_journal-1024	101	4	complaint	complaint	NOUN
american_scientific_journal-1024	101	5	process	process	NOUN
american_scientific_journal-1024	101	6	and	and	CCONJ
american_scientific_journal-1024	101	7	the	the	DET
american_scientific_journal-1024	101	8	customer	customer	NOUN
american_scientific_journal-1024	101	9	complaint	complaint	NOUN
american_scientific_journal-1024	101	10	behavior	behavior	NOUN
american_scientific_journal-1024	101	11	,	,	PUNCT
american_scientific_journal-1024	101	12	the	the	DET
american_scientific_journal-1024	101	13	service	service	NOUN
american_scientific_journal-1024	101	14	company	company	NOUN
american_scientific_journal-1024	101	15	can	can	AUX
american_scientific_journal-1024	101	16	learn	learn	VERB
american_scientific_journal-1024	101	17	how	how	SCONJ
american_scientific_journal-1024	101	18	to	to	PART
american_scientific_journal-1024	101	19	reduce	reduce	VERB
american_scientific_journal-1024	101	20	the	the	DET
american_scientific_journal-1024	101	21	impact	impact	NOUN
american_scientific_journal-1024	101	22	of	of	ADP
american_scientific_journal-1024	101	23	an	an	DET
american_scientific_journal-1024	101	24	unfavorable	unfavorable	ADJ
american_scientific_journal-1024	101	25	service	service	NOUN
american_scientific_journal-1024	101	26	experience	experience	NOUN
american_scientific_journal-1024	101	27	or	or	CCONJ
american_scientific_journal-1024	101	28	complaint	complaint	NOUN
american_scientific_journal-1024	101	29	.	.	PUNCT
american_scientific_journal-1024	102	1	customers	customer	NOUN
american_scientific_journal-1024	102	2	who	who	PRON
american_scientific_journal-1024	102	3	are	be	AUX
american_scientific_journal-1024	102	4	not	not	PART
american_scientific_journal-1024	102	5	happy	happy	ADJ
american_scientific_journal-1024	102	6	with	with	ADP
american_scientific_journal-1024	102	7	service	service	NOUN
american_scientific_journal-1024	102	8	encounter	encounter	NOUN
american_scientific_journal-1024	102	9	often	often	ADV
american_scientific_journal-1024	102	10	voice	voice	VERB
american_scientific_journal-1024	102	11	their	their	PRON
american_scientific_journal-1024	102	12	displeasure	displeasure	NOUN
american_scientific_journal-1024	102	13	in	in	ADP
american_scientific_journal-1024	102	14	the	the	DET
american_scientific_journal-1024	102	15	form	form	NOUN
american_scientific_journal-1024	102	16	of	of	ADP
american_scientific_journal-1024	102	17	negative	negative	ADJ
american_scientific_journal-1024	102	18	word	word	NOUN
american_scientific_journal-1024	102	19	-	-	PUNCT
american_scientific_journal-1024	102	20	of	of	ADP
american_scientific_journal-1024	102	21	-	-	PUNCT
american_scientific_journal-1024	102	22	mouth	mouth	NOUN
american_scientific_journal-1024	102	23	to	to	ADP
american_scientific_journal-1024	102	24	other	other	ADJ
american_scientific_journal-1024	102	25	current	current	ADJ
american_scientific_journal-1024	102	26	and	and	CCONJ
american_scientific_journal-1024	102	27	potential	potential	ADJ
american_scientific_journal-1024	102	28	customers	customer	NOUN
american_scientific_journal-1024	102	29	[	[	X
american_scientific_journal-1024	102	30	24	24	NUM
american_scientific_journal-1024	102	31	]	]	PUNCT
american_scientific_journal-1024	102	32	.	.	PUNCT
american_scientific_journal-1024	103	1	when	when	SCONJ
american_scientific_journal-1024	103	2	a	a	DET
american_scientific_journal-1024	103	3	negative	negative	ADJ
american_scientific_journal-1024	103	4	critical	critical	ADJ
american_scientific_journal-1024	103	5	incident	incident	NOUN
american_scientific_journal-1024	103	6	occurs	occur	VERB
american_scientific_journal-1024	103	7	,	,	PUNCT
american_scientific_journal-1024	103	8	a	a	DET
american_scientific_journal-1024	103	9	company	company	NOUN
american_scientific_journal-1024	103	10	may	may	AUX
american_scientific_journal-1024	103	11	make	make	VERB
american_scientific_journal-1024	103	12	the	the	DET
american_scientific_journal-1024	103	13	customer	customer	NOUN
american_scientific_journal-1024	103	14	into	into	ADP
american_scientific_journal-1024	103	15	a	a	DET
american_scientific_journal-1024	103	16	―terrorist	―terrorist	PUNCT
american_scientific_journal-1024	103	17	and	and	CCONJ
american_scientific_journal-1024	103	18	engage	engage	VERB
american_scientific_journal-1024	103	19	in	in	ADP
american_scientific_journal-1024	103	20	protest	protest	NOUN
american_scientific_journal-1024	103	21	activities	activity	NOUN
american_scientific_journal-1024	103	22	.	.	PUNCT
american_scientific_journal-1024	104	1	on	on	ADP
american_scientific_journal-1024	104	2	the	the	DET
american_scientific_journal-1024	104	3	other	other	ADJ
american_scientific_journal-1024	104	4	hand	hand	NOUN
american_scientific_journal-1024	104	5	,	,	PUNCT
american_scientific_journal-1024	104	6	if	if	SCONJ
american_scientific_journal-1024	104	7	the	the	DET
american_scientific_journal-1024	104	8	complaint	complaint	NOUN
american_scientific_journal-1024	104	9	is	be	AUX
american_scientific_journal-1024	104	10	properly	properly	ADV
american_scientific_journal-1024	104	11	handled	handle	VERB
american_scientific_journal-1024	104	12	the	the	DET
american_scientific_journal-1024	104	13	customer	customer	NOUN
american_scientific_journal-1024	104	14	may	may	AUX
american_scientific_journal-1024	104	15	engage	engage	VERB
american_scientific_journal-1024	104	16	in	in	ADP
american_scientific_journal-1024	104	17	positive	positive	ADJ
american_scientific_journal-1024	104	18	311	311	NUM
american_scientific_journal-1024	104	19	american	american	ADJ
american_scientific_journal-1024	104	20	scientific	scientific	ADJ
american_scientific_journal-1024	104	21	research	research	NOUN
american_scientific_journal-1024	104	22	journal	journal	NOUN
american_scientific_journal-1024	104	23	for	for	ADP
american_scientific_journal-1024	104	24	engineering	engineering	NOUN
american_scientific_journal-1024	104	25	,	,	PUNCT
american_scientific_journal-1024	104	26	technology	technology	NOUN
american_scientific_journal-1024	104	27	,	,	PUNCT
american_scientific_journal-1024	104	28	and	and	CCONJ
american_scientific_journal-1024	104	29	sciences	science	NOUN
american_scientific_journal-1024	104	30	(	(	PUNCT
american_scientific_journal-1024	104	31	asrjets	asrjet	NOUN
american_scientific_journal-1024	104	32	)	)	PUNCT
american_scientific_journal-1024	104	33	(	(	PUNCT
american_scientific_journal-1024	104	34	2016	2016	NUM
american_scientific_journal-1024	104	35	)	)	PUNCT
american_scientific_journal-1024	104	36	volume	volume	NOUN
american_scientific_journal-1024	104	37	17	17	NUM
american_scientific_journal-1024	104	38	,	,	PUNCT
american_scientific_journal-1024	104	39	no	no	DET
american_scientific_journal-1024	104	40	1	1	NUM
american_scientific_journal-1024	104	41	,	,	PUNCT
american_scientific_journal-1024	104	42	pp	pp	ADV
american_scientific_journal-1024	104	43	307	307	NUM
american_scientific_journal-1024	104	44	-	-	SYM
american_scientific_journal-1024	104	45	317	317	NUM
american_scientific_journal-1024	104	46	word	word	NOUN
american_scientific_journal-1024	104	47	ofmouth	ofmouth	NOUN
american_scientific_journal-1024	104	48	which	which	PRON
american_scientific_journal-1024	104	49	helps	help	VERB
american_scientific_journal-1024	104	50	bringing	bring	VERB
american_scientific_journal-1024	104	51	more	more	ADJ
american_scientific_journal-1024	104	52	customers	customer	NOUN
american_scientific_journal-1024	104	53	closer	close	ADV
american_scientific_journal-1024	104	54	to	to	ADP
american_scientific_journal-1024	104	55	the	the	DET
american_scientific_journal-1024	104	56	company	company	NOUN
american_scientific_journal-1024	104	57	[	[	X
american_scientific_journal-1024	104	58	25	25	NUM
american_scientific_journal-1024	104	59	]	]	SYM
american_scientific_journal-1024	104	60	3	3	NUM
american_scientific_journal-1024	104	61	.	.	PUNCT
american_scientific_journal-1024	104	62	research	research	NOUN
american_scientific_journal-1024	104	63	design	design	NOUN
american_scientific_journal-1024	104	64	/	/	SYM
american_scientific_journal-1024	104	65	data	datum	NOUN
american_scientific_journal-1024	104	66	collection	collection	NOUN
american_scientific_journal-1024	104	67	procedure	procedure	NOUN
american_scientific_journal-1024	104	68	/	/	SYM
american_scientific_journal-1024	104	69	sampling	sample	VERB
american_scientific_journal-1024	104	70	method	method	NOUN
american_scientific_journal-1024	104	71	the	the	DET
american_scientific_journal-1024	104	72	research	research	NOUN
american_scientific_journal-1024	104	73	design	design	NOUN
american_scientific_journal-1024	104	74	comprised	comprise	VERB
american_scientific_journal-1024	104	75	the	the	DET
american_scientific_journal-1024	104	76	general	general	ADJ
american_scientific_journal-1024	104	77	plan	plan	NOUN
american_scientific_journal-1024	104	78	of	of	ADP
american_scientific_journal-1024	104	79	how	how	SCONJ
american_scientific_journal-1024	104	80	the	the	DET
american_scientific_journal-1024	104	81	research	research	NOUN
american_scientific_journal-1024	104	82	questions	question	NOUN
american_scientific_journal-1024	104	83	were	be	AUX
american_scientific_journal-1024	104	84	answered	answer	VERB
american_scientific_journal-1024	104	85	.	.	PUNCT
american_scientific_journal-1024	105	1	the	the	DET
american_scientific_journal-1024	105	2	study	study	NOUN
american_scientific_journal-1024	105	3	assessed	assess	VERB
american_scientific_journal-1024	105	4	management	management	NOUN
american_scientific_journal-1024	105	5	of	of	ADP
american_scientific_journal-1024	105	6	customer	customer	NOUN
american_scientific_journal-1024	105	7	complaints	complaint	NOUN
american_scientific_journal-1024	105	8	in	in	ADP
american_scientific_journal-1024	105	9	the	the	DET
american_scientific_journal-1024	105	10	utility	utility	NOUN
american_scientific_journal-1024	105	11	sector	sector	NOUN
american_scientific_journal-1024	105	12	in	in	ADP
american_scientific_journal-1024	105	13	ghana	ghana	PROPN
american_scientific_journal-1024	105	14	.	.	PUNCT
american_scientific_journal-1024	106	1	the	the	DET
american_scientific_journal-1024	106	2	research	research	NOUN
american_scientific_journal-1024	106	3	adopted	adopt	VERB
american_scientific_journal-1024	106	4	exploratory	exploratory	NOUN
american_scientific_journal-1024	106	5	as	as	ADP
american_scientific_journal-1024	106	6	well	well	ADV
american_scientific_journal-1024	106	7	descriptive	descriptive	ADJ
american_scientific_journal-1024	106	8	study	study	NOUN
american_scientific_journal-1024	106	9	to	to	PART
american_scientific_journal-1024	106	10	have	have	VERB
american_scientific_journal-1024	106	11	an	an	DET
american_scientific_journal-1024	106	12	in	in	ADP
american_scientific_journal-1024	106	13	-	-	PUNCT
american_scientific_journal-1024	106	14	depth	depth	NOUN
american_scientific_journal-1024	106	15	understanding	understanding	NOUN
american_scientific_journal-1024	106	16	of	of	ADP
american_scientific_journal-1024	106	17	complaints	complaint	NOUN
american_scientific_journal-1024	106	18	management	management	NOUN
american_scientific_journal-1024	106	19	practices	practice	NOUN
american_scientific_journal-1024	106	20	at	at	ADP
american_scientific_journal-1024	106	21	gwcl	gwcl	NOUN
american_scientific_journal-1024	106	22	.	.	PUNCT
american_scientific_journal-1024	107	1	the	the	DET
american_scientific_journal-1024	107	2	study	study	NOUN
american_scientific_journal-1024	107	3	also	also	ADV
american_scientific_journal-1024	107	4	adopted	adopt	VERB
american_scientific_journal-1024	107	5	explanatory	explanatory	ADJ
american_scientific_journal-1024	107	6	approach	approach	NOUN
american_scientific_journal-1024	107	7	to	to	PART
american_scientific_journal-1024	107	8	assess	assess	VERB
american_scientific_journal-1024	107	9	the	the	DET
american_scientific_journal-1024	107	10	effects	effect	NOUN
american_scientific_journal-1024	107	11	of	of	ADP
american_scientific_journal-1024	107	12	customer	customer	NOUN
american_scientific_journal-1024	107	13	complaints	complaint	NOUN
american_scientific_journal-1024	107	14	management	management	NOUN
american_scientific_journal-1024	107	15	practices	practice	NOUN
american_scientific_journal-1024	107	16	on	on	ADP
american_scientific_journal-1024	107	17	service	service	NOUN
american_scientific_journal-1024	107	18	performance	performance	NOUN
american_scientific_journal-1024	107	19	.	.	PUNCT
american_scientific_journal-1024	108	1	the	the	DET
american_scientific_journal-1024	108	2	survey	survey	NOUN
american_scientific_journal-1024	108	3	was	be	AUX
american_scientific_journal-1024	108	4	conducted	conduct	VERB
american_scientific_journal-1024	108	5	in	in	ADP
american_scientific_journal-1024	108	6	kumasi	kumasi	NOUN
american_scientific_journal-1024	108	7	.	.	PUNCT
american_scientific_journal-1024	109	1	in	in	ADP
american_scientific_journal-1024	109	2	all	all	DET
american_scientific_journal-1024	109	3	four	four	NUM
american_scientific_journal-1024	109	4	hundred	hundred	NUM
american_scientific_journal-1024	109	5	and	and	CCONJ
american_scientific_journal-1024	109	6	three	three	NUM
american_scientific_journal-1024	109	7	(	(	PUNCT
american_scientific_journal-1024	109	8	403	403	NUM
american_scientific_journal-1024	109	9	)	)	PUNCT
american_scientific_journal-1024	109	10	respondents	respondent	NOUN
american_scientific_journal-1024	109	11	were	be	AUX
american_scientific_journal-1024	109	12	surveyed	survey	VERB
american_scientific_journal-1024	109	13	through	through	ADP
american_scientific_journal-1024	109	14	questionnaires	questionnaire	NOUN
american_scientific_journal-1024	109	15	and	and	CCONJ
american_scientific_journal-1024	109	16	interviewed	interview	VERB
american_scientific_journal-1024	109	17	for	for	ADP
american_scientific_journal-1024	109	18	the	the	DET
american_scientific_journal-1024	109	19	study	study	NOUN
american_scientific_journal-1024	109	20	.	.	PUNCT
american_scientific_journal-1024	110	1	the	the	DET
american_scientific_journal-1024	110	2	sample	sample	NOUN
american_scientific_journal-1024	110	3	was	be	AUX
american_scientific_journal-1024	110	4	selected	select	VERB
american_scientific_journal-1024	110	5	by	by	ADP
american_scientific_journal-1024	110	6	random	random	ADJ
american_scientific_journal-1024	110	7	sampling	sampling	NOUN
american_scientific_journal-1024	110	8	technique	technique	NOUN
american_scientific_journal-1024	110	9	and	and	CCONJ
american_scientific_journal-1024	110	10	data	datum	NOUN
american_scientific_journal-1024	110	11	were	be	AUX
american_scientific_journal-1024	110	12	collected	collect	VERB
american_scientific_journal-1024	110	13	using	use	VERB
american_scientific_journal-1024	110	14	a	a	DET
american_scientific_journal-1024	110	15	structured	structured	ADJ
american_scientific_journal-1024	110	16	questionnaire	questionnaire	NOUN
american_scientific_journal-1024	110	17	.	.	PUNCT
american_scientific_journal-1024	111	1	the	the	DET
american_scientific_journal-1024	111	2	data	datum	NOUN
american_scientific_journal-1024	111	3	collected	collect	VERB
american_scientific_journal-1024	111	4	was	be	AUX
american_scientific_journal-1024	111	5	analyzed	analyze	VERB
american_scientific_journal-1024	111	6	using	use	VERB
american_scientific_journal-1024	111	7	frequencies	frequency	NOUN
american_scientific_journal-1024	111	8	and	and	CCONJ
american_scientific_journal-1024	111	9	percentages	percentage	NOUN
american_scientific_journal-1024	111	10	.	.	PUNCT
american_scientific_journal-1024	112	1	the	the	DET
american_scientific_journal-1024	112	2	survey	survey	NOUN
american_scientific_journal-1024	112	3	approach	approach	NOUN
american_scientific_journal-1024	112	4	was	be	AUX
american_scientific_journal-1024	112	5	also	also	ADV
american_scientific_journal-1024	112	6	used	use	VERB
american_scientific_journal-1024	112	7	in	in	ADP
american_scientific_journal-1024	112	8	order	order	NOUN
american_scientific_journal-1024	112	9	to	to	PART
american_scientific_journal-1024	112	10	collect	collect	VERB
american_scientific_journal-1024	112	11	quantitative	quantitative	ADJ
american_scientific_journal-1024	112	12	data	datum	NOUN
american_scientific_journal-1024	112	13	which	which	PRON
american_scientific_journal-1024	112	14	was	be	AUX
american_scientific_journal-1024	112	15	analyzed	analyze	VERB
american_scientific_journal-1024	112	16	quantitatively	quantitatively	ADV
american_scientific_journal-1024	112	17	.	.	PUNCT
american_scientific_journal-1024	113	1	the	the	DET
american_scientific_journal-1024	113	2	quantitative	quantitative	ADJ
american_scientific_journal-1024	113	3	data	data	NOUN
american_scientific_journal-1024	113	4	method	method	NOUN
american_scientific_journal-1024	113	5	was	be	AUX
american_scientific_journal-1024	113	6	used	use	VERB
american_scientific_journal-1024	113	7	to	to	PART
american_scientific_journal-1024	113	8	discuss	discuss	VERB
american_scientific_journal-1024	113	9	and	and	CCONJ
american_scientific_journal-1024	113	10	assessed	assess	VERB
american_scientific_journal-1024	113	11	the	the	DET
american_scientific_journal-1024	113	12	data	datum	NOUN
american_scientific_journal-1024	113	13	collected	collect	VERB
american_scientific_journal-1024	113	14	in	in	ADP
american_scientific_journal-1024	113	15	order	order	NOUN
american_scientific_journal-1024	113	16	to	to	PART
american_scientific_journal-1024	113	17	draw	draw	VERB
american_scientific_journal-1024	113	18	logical	logical	ADJ
american_scientific_journal-1024	113	19	conclusions	conclusion	NOUN
american_scientific_journal-1024	113	20	and	and	CCONJ
american_scientific_journal-1024	113	21	recommendations	recommendation	NOUN
american_scientific_journal-1024	113	22	.	.	PUNCT
american_scientific_journal-1024	114	1	statistical	statistical	ADJ
american_scientific_journal-1024	114	2	package	package	NOUN
american_scientific_journal-1024	114	3	for	for	ADP
american_scientific_journal-1024	114	4	social	social	ADJ
american_scientific_journal-1024	114	5	scientist	scientist	NOUN
american_scientific_journal-1024	114	6	(	(	PUNCT
american_scientific_journal-1024	114	7	spss	spss	PROPN
american_scientific_journal-1024	114	8	16.0	16.0	NUM
american_scientific_journal-1024	114	9	)	)	PUNCT
american_scientific_journal-1024	114	10	software	software	NOUN
american_scientific_journal-1024	114	11	was	be	AUX
american_scientific_journal-1024	114	12	used	use	VERB
american_scientific_journal-1024	114	13	to	to	PART
american_scientific_journal-1024	114	14	run	run	VERB
american_scientific_journal-1024	114	15	regression	regression	NOUN
american_scientific_journal-1024	114	16	and	and	CCONJ
american_scientific_journal-1024	114	17	pearson	pearson	NOUN
american_scientific_journal-1024	114	18	correlation	correlation	NOUN
american_scientific_journal-1024	114	19	analysis	analysis	NOUN
american_scientific_journal-1024	114	20	as	as	ADV
american_scientific_journal-1024	114	21	well	well	ADV
american_scientific_journal-1024	114	22	as	as	ADP
american_scientific_journal-1024	114	23	descriptive	descriptive	ADJ
american_scientific_journal-1024	114	24	statistics	statistic	NOUN
american_scientific_journal-1024	114	25	.	.	PUNCT
american_scientific_journal-1024	115	1	the	the	DET
american_scientific_journal-1024	115	2	regression	regression	NOUN
american_scientific_journal-1024	115	3	equation	equation	NOUN
american_scientific_journal-1024	115	4	is	be	AUX
american_scientific_journal-1024	115	5	specified	specify	VERB
american_scientific_journal-1024	115	6	as	as	ADP
american_scientific_journal-1024	115	7	:	:	PUNCT
american_scientific_journal-1024	115	8	y	y	PROPN
american_scientific_journal-1024	115	9	=	=	SYM
american_scientific_journal-1024	115	10	β0	β0	PROPN
american_scientific_journal-1024	115	11	+	+	CCONJ
american_scientific_journal-1024	115	12	β1x1	β1x1	PROPN
american_scientific_journal-1024	115	13	+	+	NUM
american_scientific_journal-1024	115	14	β2x2	β2x2	PUNCT
american_scientific_journal-1024	116	1	+	+	CCONJ
american_scientific_journal-1024	116	2	β3x3	β3x3	PUNCT
american_scientific_journal-1024	116	3	+	+	NUM
american_scientific_journal-1024	116	4	β4x4	β4x4	PUNCT
american_scientific_journal-1024	116	5	+	+	CCONJ
american_scientific_journal-1024	116	6	αi	αi	NOUN
american_scientific_journal-1024	116	7	;	;	PUNCT
american_scientific_journal-1024	116	8	where	where	SCONJ
american_scientific_journal-1024	116	9	y	y	PROPN
american_scientific_journal-1024	116	10	is	be	AUX
american_scientific_journal-1024	116	11	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	116	12	with	with	ADP
american_scientific_journal-1024	116	13	service	service	NOUN
american_scientific_journal-1024	116	14	performance	performance	NOUN
american_scientific_journal-1024	116	15	.	.	PUNCT
american_scientific_journal-1024	117	1	x1	x1	NUM
american_scientific_journal-1024	117	2	,	,	PUNCT
american_scientific_journal-1024	117	3	x2	x2	PROPN
american_scientific_journal-1024	117	4	,	,	PUNCT
american_scientific_journal-1024	117	5	x3	x3	ADJ
american_scientific_journal-1024	117	6	,	,	PUNCT
american_scientific_journal-1024	117	7	and	and	CCONJ
american_scientific_journal-1024	117	8	x4	x4	PROPN
american_scientific_journal-1024	117	9	are	be	AUX
american_scientific_journal-1024	117	10	knowledge	knowledge	NOUN
american_scientific_journal-1024	117	11	and	and	CCONJ
american_scientific_journal-1024	117	12	skills	skill	NOUN
american_scientific_journal-1024	117	13	,	,	PUNCT
american_scientific_journal-1024	117	14	staff	staff	NOUN
american_scientific_journal-1024	117	15	training	training	NOUN
american_scientific_journal-1024	117	16	,	,	PUNCT
american_scientific_journal-1024	117	17	working	work	VERB
american_scientific_journal-1024	117	18	environment	environment	NOUN
american_scientific_journal-1024	117	19	and	and	CCONJ
american_scientific_journal-1024	117	20	rate	rate	NOUN
american_scientific_journal-1024	117	21	of	of	ADP
american_scientific_journal-1024	117	22	response	response	NOUN
american_scientific_journal-1024	117	23	respectively	respectively	ADV
american_scientific_journal-1024	117	24	.	.	PUNCT
american_scientific_journal-1024	118	1	4	4	X
american_scientific_journal-1024	118	2	.	.	X
american_scientific_journal-1024	118	3	discussion	discussion	NOUN
american_scientific_journal-1024	118	4	of	of	ADP
american_scientific_journal-1024	118	5	results	result	NOUN
american_scientific_journal-1024	118	6	.	.	PUNCT
american_scientific_journal-1024	119	1	4.1	4.1	NUM
american_scientific_journal-1024	119	2	.	.	PUNCT
american_scientific_journal-1024	120	1	regression	regression	NOUN
american_scientific_journal-1024	120	2	coefficients	coefficient	NOUN
american_scientific_journal-1024	120	3	in	in	ADP
american_scientific_journal-1024	120	4	consonance	consonance	NOUN
american_scientific_journal-1024	120	5	with	with	ADP
american_scientific_journal-1024	120	6	[	[	X
american_scientific_journal-1024	120	7	20	20	NUM
american_scientific_journal-1024	120	8	]	]	PUNCT
american_scientific_journal-1024	120	9	,	,	PUNCT
american_scientific_journal-1024	120	10	table	table	NOUN
american_scientific_journal-1024	120	11	1	1	NUM
american_scientific_journal-1024	120	12	reveals	reveal	VERB
american_scientific_journal-1024	120	13	that	that	SCONJ
american_scientific_journal-1024	120	14	the	the	DET
american_scientific_journal-1024	120	15	co	co	ADJ
american_scientific_journal-1024	120	16	-	-	ADJ
american_scientific_journal-1024	120	17	efficient	efficient	ADJ
american_scientific_journal-1024	120	18	value	value	NOUN
american_scientific_journal-1024	120	19	for	for	ADP
american_scientific_journal-1024	120	20	knowledge	knowledge	NOUN
american_scientific_journal-1024	120	21	and	and	CCONJ
american_scientific_journal-1024	120	22	skills	skill	NOUN
american_scientific_journal-1024	120	23	is	be	AUX
american_scientific_journal-1024	120	24	0.427	0.427	NUM
american_scientific_journal-1024	120	25	which	which	PRON
american_scientific_journal-1024	120	26	is	be	AUX
american_scientific_journal-1024	120	27	a	a	DET
american_scientific_journal-1024	120	28	positive	positive	ADJ
american_scientific_journal-1024	120	29	relationship	relationship	NOUN
american_scientific_journal-1024	120	30	.	.	PUNCT
american_scientific_journal-1024	121	1	this	this	PRON
american_scientific_journal-1024	121	2	means	mean	VERB
american_scientific_journal-1024	121	3	that	that	SCONJ
american_scientific_journal-1024	121	4	,	,	PUNCT
american_scientific_journal-1024	121	5	all	all	DET
american_scientific_journal-1024	121	6	things	thing	NOUN
american_scientific_journal-1024	121	7	being	be	AUX
american_scientific_journal-1024	121	8	equal	equal	ADJ
american_scientific_journal-1024	121	9	,	,	PUNCT
american_scientific_journal-1024	121	10	when	when	SCONJ
american_scientific_journal-1024	121	11	the	the	DET
american_scientific_journal-1024	121	12	other	other	ADJ
american_scientific_journal-1024	121	13	independent	independent	ADJ
american_scientific_journal-1024	121	14	variables	variable	NOUN
american_scientific_journal-1024	121	15	(	(	PUNCT
american_scientific_journal-1024	121	16	staff	staff	NOUN
american_scientific_journal-1024	121	17	training	training	NOUN
american_scientific_journal-1024	121	18	,	,	PUNCT
american_scientific_journal-1024	121	19	working	work	VERB
american_scientific_journal-1024	121	20	environment	environment	NOUN
american_scientific_journal-1024	121	21	and	and	CCONJ
american_scientific_journal-1024	121	22	rate	rate	NOUN
american_scientific_journal-1024	121	23	of	of	ADP
american_scientific_journal-1024	121	24	response	response	NOUN
american_scientific_journal-1024	121	25	)	)	PUNCT
american_scientific_journal-1024	121	26	are	be	AUX
american_scientific_journal-1024	121	27	held	hold	VERB
american_scientific_journal-1024	121	28	constant	constant	ADJ
american_scientific_journal-1024	121	29	,	,	PUNCT
american_scientific_journal-1024	121	30	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	121	31	with	with	ADP
american_scientific_journal-1024	121	32	service	service	NOUN
american_scientific_journal-1024	121	33	performance	performance	NOUN
american_scientific_journal-1024	121	34	would	would	AUX
american_scientific_journal-1024	121	35	increase	increase	VERB
american_scientific_journal-1024	121	36	by	by	ADP
american_scientific_journal-1024	121	37	42.7	42.7	NUM
american_scientific_journal-1024	121	38	%	%	NOUN
american_scientific_journal-1024	121	39	if	if	SCONJ
american_scientific_journal-1024	121	40	there	there	PRON
american_scientific_journal-1024	121	41	a	a	DET
american_scientific_journal-1024	121	42	100	100	NUM
american_scientific_journal-1024	121	43	%	%	NOUN
american_scientific_journal-1024	121	44	increase	increase	NOUN
american_scientific_journal-1024	121	45	in	in	ADP
american_scientific_journal-1024	121	46	knowledge	knowledge	NOUN
american_scientific_journal-1024	121	47	and	and	CCONJ
american_scientific_journal-1024	121	48	skills	skill	NOUN
american_scientific_journal-1024	121	49	of	of	ADP
american_scientific_journal-1024	121	50	ghana	ghana	PROPN
american_scientific_journal-1024	121	51	water	water	PROPN
american_scientific_journal-1024	121	52	company	company	NOUN
american_scientific_journal-1024	121	53	limited	limit	VERB
american_scientific_journal-1024	121	54	.	.	PUNCT
american_scientific_journal-1024	122	1	this	this	PRON
american_scientific_journal-1024	122	2	was	be	AUX
american_scientific_journal-1024	122	3	statistically	statistically	ADV
american_scientific_journal-1024	122	4	significance	significance	NOUN
american_scientific_journal-1024	122	5	(	(	PUNCT
american_scientific_journal-1024	122	6	0.001<0.05	0.001<0.05	NOUN
american_scientific_journal-1024	122	7	)	)	PUNCT
american_scientific_journal-1024	122	8	since	since	SCONJ
american_scientific_journal-1024	122	9	the	the	DET
american_scientific_journal-1024	122	10	variable	variable	NOUN
american_scientific_journal-1024	122	11	is	be	AUX
american_scientific_journal-1024	122	12	making	make	VERB
american_scientific_journal-1024	122	13	a	a	DET
american_scientific_journal-1024	122	14	significant	significant	ADJ
american_scientific_journal-1024	122	15	unique	unique	ADJ
american_scientific_journal-1024	122	16	contribution	contribution	NOUN
american_scientific_journal-1024	122	17	to	to	ADP
american_scientific_journal-1024	122	18	the	the	DET
american_scientific_journal-1024	122	19	prediction	prediction	NOUN
american_scientific_journal-1024	122	20	of	of	ADP
american_scientific_journal-1024	122	21	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	122	22	with	with	ADP
american_scientific_journal-1024	122	23	service	service	NOUN
american_scientific_journal-1024	122	24	performance	performance	NOUN
american_scientific_journal-1024	122	25	.	.	PUNCT
american_scientific_journal-1024	123	1	as	as	SCONJ
american_scientific_journal-1024	123	2	shown	show	VERB
american_scientific_journal-1024	123	3	in	in	ADP
american_scientific_journal-1024	123	4	table	table	NOUN
american_scientific_journal-1024	123	5	1	1	NUM
american_scientific_journal-1024	123	6	below	below	ADV
american_scientific_journal-1024	123	7	,	,	PUNCT
american_scientific_journal-1024	123	8	the	the	DET
american_scientific_journal-1024	123	9	co	co	ADJ
american_scientific_journal-1024	123	10	-	-	ADJ
american_scientific_journal-1024	123	11	efficient	efficient	ADJ
american_scientific_journal-1024	123	12	value	value	NOUN
american_scientific_journal-1024	123	13	for	for	ADP
american_scientific_journal-1024	123	14	staff	staff	NOUN
american_scientific_journal-1024	123	15	training	training	NOUN
american_scientific_journal-1024	123	16	is	be	AUX
american_scientific_journal-1024	123	17	0.258	0.258	NUM
american_scientific_journal-1024	123	18	which	which	PRON
american_scientific_journal-1024	123	19	is	be	AUX
american_scientific_journal-1024	123	20	an	an	DET
american_scientific_journal-1024	123	21	also	also	ADV
american_scientific_journal-1024	123	22	a	a	DET
american_scientific_journal-1024	123	23	positive	positive	ADJ
american_scientific_journal-1024	123	24	relationship	relationship	NOUN
american_scientific_journal-1024	123	25	.	.	PUNCT
american_scientific_journal-1024	124	1	this	this	PRON
american_scientific_journal-1024	124	2	means	mean	VERB
american_scientific_journal-1024	124	3	that	that	SCONJ
american_scientific_journal-1024	124	4	,	,	PUNCT
american_scientific_journal-1024	124	5	ceteris	ceteris	NOUN
american_scientific_journal-1024	124	6	paribus	paribus	NOUN
american_scientific_journal-1024	124	7	,	,	PUNCT
american_scientific_journal-1024	124	8	when	when	SCONJ
american_scientific_journal-1024	124	9	the	the	DET
american_scientific_journal-1024	124	10	other	other	ADJ
american_scientific_journal-1024	124	11	independent	independent	ADJ
american_scientific_journal-1024	124	12	variables	variable	NOUN
american_scientific_journal-1024	124	13	(	(	PUNCT
american_scientific_journal-1024	124	14	knowledge	knowledge	NOUN
american_scientific_journal-1024	124	15	and	and	CCONJ
american_scientific_journal-1024	124	16	skills	skill	NOUN
american_scientific_journal-1024	124	17	,	,	PUNCT
american_scientific_journal-1024	124	18	working	working	NOUN
american_scientific_journal-1024	124	19	environment	environment	NOUN
american_scientific_journal-1024	124	20	and	and	CCONJ
american_scientific_journal-1024	124	21	rate	rate	NOUN
american_scientific_journal-1024	124	22	of	of	ADP
american_scientific_journal-1024	124	23	response	response	NOUN
american_scientific_journal-1024	124	24	)	)	PUNCT
american_scientific_journal-1024	124	25	are	be	AUX
american_scientific_journal-1024	124	26	held	hold	VERB
american_scientific_journal-1024	124	27	constant	constant	ADJ
american_scientific_journal-1024	124	28	,	,	PUNCT
american_scientific_journal-1024	124	29	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	124	30	with	with	ADP
american_scientific_journal-1024	124	31	service	service	NOUN
american_scientific_journal-1024	124	32	performance	performance	NOUN
american_scientific_journal-1024	124	33	would	would	AUX
american_scientific_journal-1024	124	34	increase	increase	VERB
american_scientific_journal-1024	124	35	by	by	ADP
american_scientific_journal-1024	124	36	25.8	25.8	NUM
american_scientific_journal-1024	124	37	%	%	NOUN
american_scientific_journal-1024	124	38	if	if	SCONJ
american_scientific_journal-1024	124	39	there	there	PRON
american_scientific_journal-1024	124	40	a	a	DET
american_scientific_journal-1024	124	41	100	100	NUM
american_scientific_journal-1024	124	42	%	%	NOUN
american_scientific_journal-1024	124	43	increase	increase	NOUN
american_scientific_journal-1024	124	44	in	in	ADP
american_scientific_journal-1024	124	45	staff	staff	NOUN
american_scientific_journal-1024	124	46	training	training	NOUN
american_scientific_journal-1024	124	47	of	of	ADP
american_scientific_journal-1024	124	48	ghana	ghana	PROPN
american_scientific_journal-1024	124	49	water	water	PROPN
american_scientific_journal-1024	124	50	company	company	PROPN
american_scientific_journal-1024	124	51	limited	limit	VERB
american_scientific_journal-1024	124	52	employee	employee	NOUN
american_scientific_journal-1024	124	53	.	.	PUNCT
american_scientific_journal-1024	125	1	this	this	PRON
american_scientific_journal-1024	125	2	was	be	AUX
american_scientific_journal-1024	125	3	statistically	statistically	ADV
american_scientific_journal-1024	125	4	significance	significance	NOUN
american_scientific_journal-1024	125	5	(	(	PUNCT
american_scientific_journal-1024	125	6	0.003	0.003	NUM
american_scientific_journal-1024	125	7	<	<	X
american_scientific_journal-1024	125	8	0.05	0.05	NUM
american_scientific_journal-1024	125	9	)	)	PUNCT
american_scientific_journal-1024	125	10	since	since	SCONJ
american_scientific_journal-1024	125	11	the	the	DET
american_scientific_journal-1024	125	12	variable	variable	NOUN
american_scientific_journal-1024	125	13	is	be	AUX
american_scientific_journal-1024	125	14	making	make	VERB
american_scientific_journal-1024	125	15	a	a	DET
american_scientific_journal-1024	125	16	significant	significant	ADJ
american_scientific_journal-1024	125	17	unique	unique	ADJ
american_scientific_journal-1024	125	18	contribution	contribution	NOUN
american_scientific_journal-1024	125	19	to	to	ADP
american_scientific_journal-1024	125	20	the	the	DET
american_scientific_journal-1024	125	21	prediction	prediction	NOUN
american_scientific_journal-1024	125	22	of	of	ADP
american_scientific_journal-1024	125	23	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	125	24	with	with	ADP
american_scientific_journal-1024	125	25	service	service	NOUN
american_scientific_journal-1024	125	26	performance	performance	NOUN
american_scientific_journal-1024	125	27	.	.	PUNCT
american_scientific_journal-1024	126	1	this	this	PRON
american_scientific_journal-1024	126	2	agrees	agree	VERB
american_scientific_journal-1024	126	3	with	with	ADP
american_scientific_journal-1024	126	4	the	the	DET
american_scientific_journal-1024	126	5	findings	finding	NOUN
american_scientific_journal-1024	126	6	of	of	ADP
american_scientific_journal-1024	126	7	[	[	X
american_scientific_journal-1024	126	8	16	16	NUM
american_scientific_journal-1024	126	9	]	]	PUNCT
american_scientific_journal-1024	126	10	.	.	PUNCT
american_scientific_journal-1024	127	1	it	it	PRON
american_scientific_journal-1024	127	2	is	be	AUX
american_scientific_journal-1024	127	3	also	also	ADV
american_scientific_journal-1024	127	4	vivid	vivid	ADJ
american_scientific_journal-1024	127	5	from	from	ADP
american_scientific_journal-1024	127	6	the	the	DET
american_scientific_journal-1024	127	7	regression	regression	NOUN
american_scientific_journal-1024	127	8	model	model	NOUN
american_scientific_journal-1024	127	9	that	that	SCONJ
american_scientific_journal-1024	127	10	the	the	DET
american_scientific_journal-1024	127	11	co	co	ADJ
american_scientific_journal-1024	127	12	-	-	ADJ
american_scientific_journal-1024	127	13	efficient	efficient	ADJ
american_scientific_journal-1024	127	14	value	value	NOUN
american_scientific_journal-1024	127	15	for	for	ADP
american_scientific_journal-1024	127	16	serene	serene	ADJ
american_scientific_journal-1024	127	17	working	working	NOUN
american_scientific_journal-1024	127	18	environment	environment	NOUN
american_scientific_journal-1024	127	19	is	be	AUX
american_scientific_journal-1024	127	20	0.338	0.338	NUM
american_scientific_journal-1024	127	21	which	which	PRON
american_scientific_journal-1024	127	22	is	be	AUX
american_scientific_journal-1024	127	23	also	also	ADV
american_scientific_journal-1024	127	24	a	a	DET
american_scientific_journal-1024	127	25	positive	positive	ADJ
american_scientific_journal-1024	127	26	relationship	relationship	NOUN
american_scientific_journal-1024	127	27	.	.	PUNCT
american_scientific_journal-1024	128	1	this	this	PRON
american_scientific_journal-1024	128	2	means	mean	VERB
american_scientific_journal-1024	128	3	that	that	SCONJ
american_scientific_journal-1024	128	4	,	,	PUNCT
american_scientific_journal-1024	128	5	when	when	SCONJ
american_scientific_journal-1024	128	6	the	the	DET
american_scientific_journal-1024	128	7	other	other	ADJ
american_scientific_journal-1024	128	8	independent	independent	ADJ
american_scientific_journal-1024	128	9	variables	variable	NOUN
american_scientific_journal-1024	128	10	(	(	PUNCT
american_scientific_journal-1024	128	11	knowledge	knowledge	NOUN
american_scientific_journal-1024	128	12	and	and	CCONJ
american_scientific_journal-1024	128	13	skills	skill	NOUN
american_scientific_journal-1024	128	14	,	,	PUNCT
american_scientific_journal-1024	128	15	staff	staff	NOUN
american_scientific_journal-1024	128	16	training	training	NOUN
american_scientific_journal-1024	128	17	and	and	CCONJ
american_scientific_journal-1024	128	18	rate	rate	NOUN
american_scientific_journal-1024	128	19	of	of	ADP
american_scientific_journal-1024	128	20	response	response	NOUN
american_scientific_journal-1024	128	21	)	)	PUNCT
american_scientific_journal-1024	128	22	are	be	AUX
american_scientific_journal-1024	128	23	held	hold	VERB
american_scientific_journal-1024	128	24	constant	constant	ADJ
american_scientific_journal-1024	128	25	,	,	PUNCT
american_scientific_journal-1024	128	26	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	128	27	with	with	ADP
american_scientific_journal-1024	128	28	service	service	NOUN
american_scientific_journal-1024	128	29	performance	performance	NOUN
american_scientific_journal-1024	128	30	would	would	AUX
american_scientific_journal-1024	128	31	increase	increase	VERB
american_scientific_journal-1024	128	32	by	by	ADP
american_scientific_journal-1024	128	33	33.8	33.8	NUM
american_scientific_journal-1024	128	34	%	%	NOUN
american_scientific_journal-1024	128	35	if	if	SCONJ
american_scientific_journal-1024	128	36	there	there	PRON
american_scientific_journal-1024	128	37	a	a	DET
american_scientific_journal-1024	128	38	100	100	NUM
american_scientific_journal-1024	128	39	%	%	NOUN
american_scientific_journal-1024	128	40	improvement	improvement	NOUN
american_scientific_journal-1024	128	41	in	in	ADP
american_scientific_journal-1024	128	42	working	work	VERB
american_scientific_journal-1024	128	43	environment	environment	NOUN
american_scientific_journal-1024	128	44	of	of	ADP
american_scientific_journal-1024	128	45	ghana	ghana	PROPN
american_scientific_journal-1024	128	46	water	water	PROPN
american_scientific_journal-1024	128	47	company	company	NOUN
american_scientific_journal-1024	128	48	limited	limit	VERB
american_scientific_journal-1024	128	49	.	.	PUNCT
american_scientific_journal-1024	129	1	this	this	PRON
american_scientific_journal-1024	129	2	was	be	AUX
american_scientific_journal-1024	129	3	statistically	statistically	ADV
american_scientific_journal-1024	129	4	significance	significance	NOUN
american_scientific_journal-1024	129	5	(	(	PUNCT
american_scientific_journal-1024	129	6	0.019	0.019	NUM
american_scientific_journal-1024	129	7	<	<	X
american_scientific_journal-1024	129	8	0.05	0.05	NUM
american_scientific_journal-1024	129	9	)	)	PUNCT
american_scientific_journal-1024	129	10	since	since	SCONJ
american_scientific_journal-1024	129	11	the	the	DET
american_scientific_journal-1024	129	12	variable	variable	NOUN
american_scientific_journal-1024	129	13	is	be	AUX
american_scientific_journal-1024	129	14	making	make	VERB
american_scientific_journal-1024	129	15	a	a	DET
american_scientific_journal-1024	129	16	significant	significant	ADJ
american_scientific_journal-1024	129	17	unique	unique	ADJ
american_scientific_journal-1024	129	18	contribution	contribution	NOUN
american_scientific_journal-1024	129	19	312	312	NUM
american_scientific_journal-1024	129	20	american	american	ADJ
american_scientific_journal-1024	129	21	scientific	scientific	ADJ
american_scientific_journal-1024	129	22	research	research	NOUN
american_scientific_journal-1024	129	23	journal	journal	NOUN
american_scientific_journal-1024	129	24	for	for	ADP
american_scientific_journal-1024	129	25	engineering	engineering	NOUN
american_scientific_journal-1024	129	26	,	,	PUNCT
american_scientific_journal-1024	129	27	technology	technology	NOUN
american_scientific_journal-1024	129	28	,	,	PUNCT
american_scientific_journal-1024	129	29	and	and	CCONJ
american_scientific_journal-1024	129	30	sciences	science	NOUN
american_scientific_journal-1024	129	31	(	(	PUNCT
american_scientific_journal-1024	129	32	asrjets	asrjet	NOUN
american_scientific_journal-1024	129	33	)	)	PUNCT
american_scientific_journal-1024	129	34	(	(	PUNCT
american_scientific_journal-1024	129	35	2016	2016	NUM
american_scientific_journal-1024	129	36	)	)	PUNCT
american_scientific_journal-1024	129	37	volume	volume	NOUN
american_scientific_journal-1024	129	38	17	17	NUM
american_scientific_journal-1024	129	39	,	,	PUNCT
american_scientific_journal-1024	129	40	no	no	DET
american_scientific_journal-1024	129	41	1	1	NUM
american_scientific_journal-1024	129	42	,	,	PUNCT
american_scientific_journal-1024	129	43	pp	pp	ADV
american_scientific_journal-1024	129	44	307	307	NUM
american_scientific_journal-1024	129	45	-	-	SYM
american_scientific_journal-1024	129	46	317	317	NUM
american_scientific_journal-1024	129	47	to	to	ADP
american_scientific_journal-1024	129	48	the	the	DET
american_scientific_journal-1024	129	49	prediction	prediction	NOUN
american_scientific_journal-1024	129	50	of	of	ADP
american_scientific_journal-1024	129	51	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	129	52	with	with	ADP
american_scientific_journal-1024	129	53	service	service	NOUN
american_scientific_journal-1024	129	54	performance	performance	NOUN
american_scientific_journal-1024	129	55	.	.	PUNCT
american_scientific_journal-1024	130	1	table	table	NOUN
american_scientific_journal-1024	130	2	1	1	NUM
american_scientific_journal-1024	130	3	:	:	PUNCT
american_scientific_journal-1024	130	4	regression	regression	VERB
american_scientific_journal-1024	130	5	analysis	analysis	NOUN
american_scientific_journal-1024	130	6	to	to	PART
american_scientific_journal-1024	130	7	establish	establish	VERB
american_scientific_journal-1024	130	8	the	the	DET
american_scientific_journal-1024	130	9	effects	effect	NOUN
american_scientific_journal-1024	130	10	of	of	ADP
american_scientific_journal-1024	130	11	customer	customer	NOUN
american_scientific_journal-1024	130	12	complaints	complaint	NOUN
american_scientific_journal-1024	130	13	management	management	NOUN
american_scientific_journal-1024	130	14	practice	practice	NOUN
american_scientific_journal-1024	130	15	on	on	ADP
american_scientific_journal-1024	130	16	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	130	17	with	with	ADP
american_scientific_journal-1024	130	18	service	service	NOUN
american_scientific_journal-1024	130	19	performance	performance	NOUN
american_scientific_journal-1024	130	20	.	.	PUNCT
american_scientific_journal-1024	131	1	explanatory	explanatory	ADJ
american_scientific_journal-1024	131	2	variable	variable	ADJ
american_scientific_journal-1024	131	3	β	β	X
american_scientific_journal-1024	131	4	std	std	PROPN
american_scientific_journal-1024	131	5	.	.	NOUN
american_scientific_journal-1024	131	6	error	error	NOUN
american_scientific_journal-1024	131	7	t	t	NOUN
american_scientific_journal-1024	131	8	value	value	NOUN
american_scientific_journal-1024	131	9	sig	sig	PROPN
american_scientific_journal-1024	131	10	.	.	PUNCT
american_scientific_journal-1024	132	1	constant	constant	ADJ
american_scientific_journal-1024	132	2	0.196	0.196	NUM
american_scientific_journal-1024	132	3	0.277	0.277	NUM
american_scientific_journal-1024	132	4	0.706	0.706	NUM
american_scientific_journal-1024	132	5	0.487	0.487	NUM
american_scientific_journal-1024	132	6	knowledge	knowledge	NOUN
american_scientific_journal-1024	132	7	and	and	CCONJ
american_scientific_journal-1024	132	8	skills	skill	NOUN
american_scientific_journal-1024	132	9	0.427	0.427	NUM
american_scientific_journal-1024	132	10	0.111	0.111	NUM
american_scientific_journal-1024	132	11	3.841	3.841	NUM
american_scientific_journal-1024	132	12	0.001	0.001	NUM
american_scientific_journal-1024	132	13	staff	staff	NOUN
american_scientific_journal-1024	132	14	training	train	VERB
american_scientific_journal-1024	132	15	0.258	0.258	NUM
american_scientific_journal-1024	132	16	0.080	0.080	NUM
american_scientific_journal-1024	132	17	3.232	3.232	NUM
american_scientific_journal-1024	132	18	0.003	0.003	NUM
american_scientific_journal-1024	132	19	working	work	VERB
american_scientific_journal-1024	132	20	environment	environment	NOUN
american_scientific_journal-1024	132	21	0.338	0.338	NUM
american_scientific_journal-1024	132	22	0.135	0.135	NUM
american_scientific_journal-1024	132	23	2.499	2.499	NUM
american_scientific_journal-1024	132	24	0.019	0.019	NUM
american_scientific_journal-1024	132	25	rate	rate	NOUN
american_scientific_journal-1024	132	26	of	of	ADP
american_scientific_journal-1024	132	27	response	response	NOUN
american_scientific_journal-1024	132	28	-0.131	-0.131	PUNCT
american_scientific_journal-1024	132	29	0.050	0.050	NUM
american_scientific_journal-1024	132	30	-2.592	-2.592	PUNCT
american_scientific_journal-1024	132	31	0.016	0.016	NUM
american_scientific_journal-1024	132	32	a.	a.	NOUN
american_scientific_journal-1024	132	33	b	b	PROPN
american_scientific_journal-1024	132	34	represents	represent	VERB
american_scientific_journal-1024	132	35	the	the	DET
american_scientific_journal-1024	132	36	coefficients	coefficient	NOUN
american_scientific_journal-1024	132	37	of	of	ADP
american_scientific_journal-1024	132	38	the	the	DET
american_scientific_journal-1024	132	39	independent	independent	ADJ
american_scientific_journal-1024	132	40	variables	variable	NOUN
american_scientific_journal-1024	132	41	.	.	PUNCT
american_scientific_journal-1024	133	1	b.	b.	PROPN
american_scientific_journal-1024	133	2	beta	beta	PROPN
american_scientific_journal-1024	133	3	compares	compare	VERB
american_scientific_journal-1024	133	4	the	the	DET
american_scientific_journal-1024	133	5	contribution	contribution	NOUN
american_scientific_journal-1024	133	6	of	of	ADP
american_scientific_journal-1024	133	7	each	each	DET
american_scientific_journal-1024	133	8	independent	independent	ADJ
american_scientific_journal-1024	133	9	variable	variable	NOUN
american_scientific_journal-1024	133	10	to	to	ADP
american_scientific_journal-1024	133	11	the	the	DET
american_scientific_journal-1024	133	12	dependent	dependent	ADJ
american_scientific_journal-1024	133	13	variable	variable	NOUN
american_scientific_journal-1024	133	14	(	(	PUNCT
american_scientific_journal-1024	133	15	ignoring	ignore	VERB
american_scientific_journal-1024	133	16	any	any	DET
american_scientific_journal-1024	133	17	negative	negative	ADJ
american_scientific_journal-1024	133	18	signs	sign	NOUN
american_scientific_journal-1024	133	19	)	)	PUNCT
american_scientific_journal-1024	133	20	c.	c.	PROPN
american_scientific_journal-1024	133	21	sig	sig	PROPN
american_scientific_journal-1024	133	22	.	.	PUNCT
american_scientific_journal-1024	134	1	represents	represent	VERB
american_scientific_journal-1024	134	2	the	the	DET
american_scientific_journal-1024	134	3	statistical	statistical	ADJ
american_scientific_journal-1024	134	4	significance	significance	NOUN
american_scientific_journal-1024	134	5	level	level	NOUN
american_scientific_journal-1024	134	6	of	of	ADP
american_scientific_journal-1024	134	7	the	the	DET
american_scientific_journal-1024	134	8	model	model	NOUN
american_scientific_journal-1024	134	9	(	(	PUNCT
american_scientific_journal-1024	134	10	the	the	DET
american_scientific_journal-1024	134	11	acceptable	acceptable	ADJ
american_scientific_journal-1024	134	12	level	level	NOUN
american_scientific_journal-1024	134	13	of	of	ADP
american_scientific_journal-1024	134	14	significance	significance	NOUN
american_scientific_journal-1024	134	15	for	for	ADP
american_scientific_journal-1024	134	16	this	this	DET
american_scientific_journal-1024	134	17	research	research	NOUN
american_scientific_journal-1024	134	18	was	be	AUX
american_scientific_journal-1024	134	19	0.05	0.05	NUM
american_scientific_journal-1024	134	20	)	)	PUNCT
american_scientific_journal-1024	134	21	.	.	PUNCT
american_scientific_journal-1024	135	1	finally	finally	ADV
american_scientific_journal-1024	135	2	,	,	PUNCT
american_scientific_journal-1024	135	3	the	the	DET
american_scientific_journal-1024	135	4	analysis	analysis	NOUN
american_scientific_journal-1024	135	5	from	from	ADP
american_scientific_journal-1024	135	6	the	the	DET
american_scientific_journal-1024	135	7	regression	regression	NOUN
american_scientific_journal-1024	135	8	model	model	NOUN
american_scientific_journal-1024	135	9	revealed	reveal	VERB
american_scientific_journal-1024	135	10	a	a	DET
american_scientific_journal-1024	135	11	co	co	ADJ
american_scientific_journal-1024	135	12	-	-	ADJ
american_scientific_journal-1024	135	13	efficient	efficient	ADJ
american_scientific_journal-1024	135	14	value	value	NOUN
american_scientific_journal-1024	135	15	of	of	ADP
american_scientific_journal-1024	135	16	-0.131	-0.131	NUM
american_scientific_journal-1024	135	17	for	for	ADP
american_scientific_journal-1024	135	18	response	response	NOUN
american_scientific_journal-1024	135	19	rate	rate	NOUN
american_scientific_journal-1024	135	20	which	which	PRON
american_scientific_journal-1024	135	21	is	be	AUX
american_scientific_journal-1024	135	22	an	an	DET
american_scientific_journal-1024	135	23	inverse	inverse	NOUN
american_scientific_journal-1024	135	24	relationship	relationship	NOUN
american_scientific_journal-1024	135	25	.	.	PUNCT
american_scientific_journal-1024	136	1	this	this	PRON
american_scientific_journal-1024	136	2	means	mean	VERB
american_scientific_journal-1024	136	3	that	that	SCONJ
american_scientific_journal-1024	136	4	when	when	SCONJ
american_scientific_journal-1024	136	5	the	the	DET
american_scientific_journal-1024	136	6	other	other	ADJ
american_scientific_journal-1024	136	7	independent	independent	ADJ
american_scientific_journal-1024	136	8	variables	variable	NOUN
american_scientific_journal-1024	136	9	(	(	PUNCT
american_scientific_journal-1024	136	10	knowledge	knowledge	NOUN
american_scientific_journal-1024	136	11	and	and	CCONJ
american_scientific_journal-1024	136	12	skills	skill	NOUN
american_scientific_journal-1024	136	13	,	,	PUNCT
american_scientific_journal-1024	136	14	staff	staff	NOUN
american_scientific_journal-1024	136	15	training	training	NOUN
american_scientific_journal-1024	136	16	and	and	CCONJ
american_scientific_journal-1024	136	17	working	working	NOUN
american_scientific_journal-1024	136	18	environment	environment	NOUN
american_scientific_journal-1024	136	19	)	)	PUNCT
american_scientific_journal-1024	136	20	are	be	AUX
american_scientific_journal-1024	136	21	held	hold	VERB
american_scientific_journal-1024	136	22	constant	constant	ADJ
american_scientific_journal-1024	136	23	,	,	PUNCT
american_scientific_journal-1024	136	24	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	136	25	with	with	ADP
american_scientific_journal-1024	136	26	service	service	NOUN
american_scientific_journal-1024	136	27	performance	performance	NOUN
american_scientific_journal-1024	136	28	would	would	AUX
american_scientific_journal-1024	136	29	decrease	decrease	VERB
american_scientific_journal-1024	136	30	by	by	ADP
american_scientific_journal-1024	136	31	13.1	13.1	NUM
american_scientific_journal-1024	136	32	%	%	NOUN
american_scientific_journal-1024	136	33	if	if	SCONJ
american_scientific_journal-1024	136	34	there	there	PRON
american_scientific_journal-1024	136	35	a	a	DET
american_scientific_journal-1024	136	36	100	100	NUM
american_scientific_journal-1024	136	37	%	%	NOUN
american_scientific_journal-1024	136	38	improvement	improvement	NOUN
american_scientific_journal-1024	136	39	in	in	ADP
american_scientific_journal-1024	136	40	response	response	NOUN
american_scientific_journal-1024	136	41	rate	rate	NOUN
american_scientific_journal-1024	136	42	of	of	ADP
american_scientific_journal-1024	136	43	ghana	ghana	PROPN
american_scientific_journal-1024	136	44	water	water	PROPN
american_scientific_journal-1024	136	45	company	company	NOUN
american_scientific_journal-1024	136	46	limited	limit	VERB
american_scientific_journal-1024	136	47	.	.	PUNCT
american_scientific_journal-1024	137	1	this	this	PRON
american_scientific_journal-1024	137	2	was	be	AUX
american_scientific_journal-1024	137	3	statistically	statistically	ADV
american_scientific_journal-1024	137	4	significance	significance	NOUN
american_scientific_journal-1024	137	5	(	(	PUNCT
american_scientific_journal-1024	137	6	0.016	0.016	NUM
american_scientific_journal-1024	137	7	<	<	X
american_scientific_journal-1024	137	8	0.05	0.05	NUM
american_scientific_journal-1024	137	9	)	)	PUNCT
american_scientific_journal-1024	137	10	since	since	SCONJ
american_scientific_journal-1024	137	11	the	the	DET
american_scientific_journal-1024	137	12	variable	variable	NOUN
american_scientific_journal-1024	137	13	is	be	AUX
american_scientific_journal-1024	137	14	making	make	VERB
american_scientific_journal-1024	137	15	a	a	DET
american_scientific_journal-1024	137	16	significant	significant	ADJ
american_scientific_journal-1024	137	17	unique	unique	ADJ
american_scientific_journal-1024	137	18	contribution	contribution	NOUN
american_scientific_journal-1024	137	19	to	to	ADP
american_scientific_journal-1024	137	20	the	the	DET
american_scientific_journal-1024	137	21	prediction	prediction	NOUN
american_scientific_journal-1024	137	22	of	of	ADP
american_scientific_journal-1024	137	23	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	137	24	with	with	ADP
american_scientific_journal-1024	137	25	service	service	NOUN
american_scientific_journal-1024	137	26	performance	performance	NOUN
american_scientific_journal-1024	137	27	.	.	PUNCT
american_scientific_journal-1024	138	1	however	however	ADV
american_scientific_journal-1024	138	2	,	,	PUNCT
american_scientific_journal-1024	138	3	in	in	ADP
american_scientific_journal-1024	138	4	comparing	compare	VERB
american_scientific_journal-1024	138	5	the	the	DET
american_scientific_journal-1024	138	6	contribution	contribution	NOUN
american_scientific_journal-1024	138	7	of	of	ADP
american_scientific_journal-1024	138	8	each	each	DET
american_scientific_journal-1024	138	9	independent	independent	ADJ
american_scientific_journal-1024	138	10	variable	variable	ADJ
american_scientific_journal-1024	138	11	influence	influence	NOUN
american_scientific_journal-1024	138	12	on	on	ADP
american_scientific_journal-1024	138	13	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	138	14	with	with	ADP
american_scientific_journal-1024	138	15	service	service	NOUN
american_scientific_journal-1024	138	16	performance	performance	NOUN
american_scientific_journal-1024	138	17	,	,	PUNCT
american_scientific_journal-1024	138	18	the	the	DET
american_scientific_journal-1024	138	19	beta	beta	ADJ
american_scientific_journal-1024	138	20	values	value	NOUN
american_scientific_journal-1024	138	21	are	be	AUX
american_scientific_journal-1024	138	22	used	use	VERB
american_scientific_journal-1024	138	23	ignoring	ignore	VERB
american_scientific_journal-1024	138	24	the	the	DET
american_scientific_journal-1024	138	25	negative	negative	ADJ
american_scientific_journal-1024	138	26	sign	sign	NOUN
american_scientific_journal-1024	138	27	.	.	PUNCT
american_scientific_journal-1024	139	1	knowledge	knowledge	NOUN
american_scientific_journal-1024	139	2	and	and	CCONJ
american_scientific_journal-1024	139	3	skills	skill	NOUN
american_scientific_journal-1024	139	4	,	,	PUNCT
american_scientific_journal-1024	139	5	staff	staff	NOUN
american_scientific_journal-1024	139	6	training	training	NOUN
american_scientific_journal-1024	139	7	,	,	PUNCT
american_scientific_journal-1024	139	8	working	work	VERB
american_scientific_journal-1024	139	9	environment	environment	NOUN
american_scientific_journal-1024	139	10	and	and	CCONJ
american_scientific_journal-1024	139	11	rate	rate	NOUN
american_scientific_journal-1024	139	12	of	of	ADP
american_scientific_journal-1024	139	13	response	response	NOUN
american_scientific_journal-1024	139	14	have	have	VERB
american_scientific_journal-1024	139	15	beta	beta	ADJ
american_scientific_journal-1024	139	16	values	value	NOUN
american_scientific_journal-1024	139	17	of	of	ADP
american_scientific_journal-1024	139	18	0.471	0.471	NUM
american_scientific_journal-1024	139	19	,	,	PUNCT
american_scientific_journal-1024	139	20	0.394	0.394	NUM
american_scientific_journal-1024	139	21	,	,	PUNCT
american_scientific_journal-1024	139	22	0.307	0.307	NUM
american_scientific_journal-1024	139	23	and	and	CCONJ
american_scientific_journal-1024	139	24	0.319	0.319	NUM
american_scientific_journal-1024	139	25	respectively	respectively	ADV
american_scientific_journal-1024	139	26	.	.	PUNCT
american_scientific_journal-1024	140	1	in	in	ADP
american_scientific_journal-1024	140	2	this	this	DET
american_scientific_journal-1024	140	3	case	case	NOUN
american_scientific_journal-1024	140	4	,	,	PUNCT
american_scientific_journal-1024	140	5	the	the	DET
american_scientific_journal-1024	140	6	largest	large	ADJ
american_scientific_journal-1024	140	7	beta	beta	ADJ
american_scientific_journal-1024	140	8	value	value	NOUN
american_scientific_journal-1024	140	9	is	be	AUX
american_scientific_journal-1024	140	10	0.471	0.471	NUM
american_scientific_journal-1024	140	11	which	which	PRON
american_scientific_journal-1024	140	12	was	be	AUX
american_scientific_journal-1024	140	13	the	the	DET
american_scientific_journal-1024	140	14	knowledge	knowledge	NOUN
american_scientific_journal-1024	140	15	and	and	CCONJ
american_scientific_journal-1024	140	16	skills	skill	NOUN
american_scientific_journal-1024	140	17	of	of	ADP
american_scientific_journal-1024	140	18	employees	employee	NOUN
american_scientific_journal-1024	140	19	.	.	PUNCT
american_scientific_journal-1024	141	1	this	this	DET
american_scientific_journal-1024	141	2	variable	variable	NOUN
american_scientific_journal-1024	141	3	makes	make	VERB
american_scientific_journal-1024	141	4	the	the	DET
american_scientific_journal-1024	141	5	strongest	strong	ADJ
american_scientific_journal-1024	141	6	contribution	contribution	NOUN
american_scientific_journal-1024	141	7	to	to	ADP
american_scientific_journal-1024	141	8	explaining	explain	VERB
american_scientific_journal-1024	141	9	the	the	DET
american_scientific_journal-1024	141	10	dependent	dependent	ADJ
american_scientific_journal-1024	141	11	variable	variable	NOUN
american_scientific_journal-1024	141	12	(	(	PUNCT
american_scientific_journal-1024	141	13	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	141	14	with	with	ADP
american_scientific_journal-1024	141	15	service	service	NOUN
american_scientific_journal-1024	141	16	performance	performance	NOUN
american_scientific_journal-1024	141	17	)	)	PUNCT
american_scientific_journal-1024	141	18	when	when	SCONJ
american_scientific_journal-1024	141	19	the	the	DET
american_scientific_journal-1024	141	20	variance	variance	NOUN
american_scientific_journal-1024	141	21	explained	explain	VERB
american_scientific_journal-1024	141	22	all	all	DET
american_scientific_journal-1024	141	23	other	other	ADJ
american_scientific_journal-1024	141	24	variables	variable	NOUN
american_scientific_journal-1024	141	25	in	in	ADP
american_scientific_journal-1024	141	26	the	the	DET
american_scientific_journal-1024	141	27	model	model	NOUN
american_scientific_journal-1024	141	28	is	be	AUX
american_scientific_journal-1024	141	29	controlled	control	VERB
american_scientific_journal-1024	141	30	for	for	ADP
american_scientific_journal-1024	141	31	.	.	PROPN
american_scientific_journal-1024	141	32	4.2	4.2	NUM
american_scientific_journal-1024	141	33	.	.	PUNCT
american_scientific_journal-1024	142	1	r	r	NOUN
american_scientific_journal-1024	142	2	and	and	CCONJ
american_scientific_journal-1024	142	3	r2	r2	PROPN
american_scientific_journal-1024	142	4	from	from	ADP
american_scientific_journal-1024	142	5	the	the	DET
american_scientific_journal-1024	142	6	analysis	analysis	NOUN
american_scientific_journal-1024	142	7	above	above	ADP
american_scientific_journal-1024	142	8	it	it	PRON
american_scientific_journal-1024	142	9	was	be	AUX
american_scientific_journal-1024	142	10	realized	realize	VERB
american_scientific_journal-1024	142	11	that	that	SCONJ
american_scientific_journal-1024	142	12	customer	customer	NOUN
american_scientific_journal-1024	142	13	complaints	complaint	VERB
american_scientific_journal-1024	142	14	management	management	NOUN
american_scientific_journal-1024	142	15	practices	practice	NOUN
american_scientific_journal-1024	142	16	had	have	VERB
american_scientific_journal-1024	142	17	a	a	DET
american_scientific_journal-1024	142	18	strong	strong	ADJ
american_scientific_journal-1024	142	19	relationship	relationship	NOUN
american_scientific_journal-1024	142	20	with	with	ADP
american_scientific_journal-1024	142	21	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	142	22	with	with	ADP
american_scientific_journal-1024	142	23	service	service	NOUN
american_scientific_journal-1024	142	24	performance	performance	NOUN
american_scientific_journal-1024	142	25	.	.	PUNCT
american_scientific_journal-1024	143	1	the	the	DET
american_scientific_journal-1024	143	2	relationship	relationship	NOUN
american_scientific_journal-1024	143	3	value	value	NOUN
american_scientific_journal-1024	143	4	was	be	AUX
american_scientific_journal-1024	143	5	0.835	0.835	NUM
american_scientific_journal-1024	143	6	indicating	indicate	VERB
american_scientific_journal-1024	143	7	a	a	DET
american_scientific_journal-1024	143	8	strong	strong	ADJ
american_scientific_journal-1024	143	9	relationship	relationship	NOUN
american_scientific_journal-1024	143	10	(	(	PUNCT
american_scientific_journal-1024	143	11	when	when	SCONJ
american_scientific_journal-1024	143	12	the	the	DET
american_scientific_journal-1024	143	13	correlations	correlation	NOUN
american_scientific_journal-1024	143	14	value	value	NOUN
american_scientific_journal-1024	143	15	fall	fall	VERB
american_scientific_journal-1024	143	16	between	between	ADP
american_scientific_journal-1024	143	17	0.7	0.7	NUM
american_scientific_journal-1024	143	18	and	and	CCONJ
american_scientific_journal-1024	143	19	above	above	ADV
american_scientific_journal-1024	143	20	it	it	PRON
american_scientific_journal-1024	143	21	is	be	AUX
american_scientific_journal-1024	143	22	considered	consider	VERB
american_scientific_journal-1024	143	23	a	a	DET
american_scientific_journal-1024	143	24	strong	strong	ADJ
american_scientific_journal-1024	143	25	relationship	relationship	NOUN
american_scientific_journal-1024	143	26	)	)	PUNCT
american_scientific_journal-1024	143	27	.	.	PUNCT
american_scientific_journal-1024	144	1	the	the	DET
american_scientific_journal-1024	144	2	value	value	NOUN
american_scientific_journal-1024	144	3	is	be	AUX
american_scientific_journal-1024	144	4	also	also	ADV
american_scientific_journal-1024	144	5	positive	positive	ADJ
american_scientific_journal-1024	144	6	indicating	indicate	VERB
american_scientific_journal-1024	144	7	that	that	SCONJ
american_scientific_journal-1024	144	8	,	,	PUNCT
american_scientific_journal-1024	144	9	all	all	DET
american_scientific_journal-1024	144	10	things	thing	NOUN
american_scientific_journal-1024	144	11	been	be	AUX
american_scientific_journal-1024	144	12	equal	equal	ADJ
american_scientific_journal-1024	144	13	;	;	PUNCT
american_scientific_journal-1024	144	14	an	an	DET
american_scientific_journal-1024	144	15	improvement	improvement	NOUN
american_scientific_journal-1024	144	16	in	in	ADP
american_scientific_journal-1024	144	17	customer	customer	NOUN
american_scientific_journal-1024	144	18	complaints	complaint	NOUN
american_scientific_journal-1024	144	19	management	management	NOUN
american_scientific_journal-1024	144	20	practices	practice	NOUN
american_scientific_journal-1024	144	21	(	(	PUNCT
american_scientific_journal-1024	144	22	independent	independent	ADJ
american_scientific_journal-1024	144	23	variables	variable	NOUN
american_scientific_journal-1024	144	24	)	)	PUNCT
american_scientific_journal-1024	144	25	will	will	AUX
american_scientific_journal-1024	144	26	results	result	VERB
american_scientific_journal-1024	144	27	in	in	ADP
american_scientific_journal-1024	144	28	an	an	DET
american_scientific_journal-1024	144	29	increase	increase	NOUN
american_scientific_journal-1024	144	30	in	in	ADP
american_scientific_journal-1024	144	31	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	144	32	with	with	ADP
american_scientific_journal-1024	144	33	service	service	NOUN
american_scientific_journal-1024	144	34	performance	performance	NOUN
american_scientific_journal-1024	144	35	and	and	CCONJ
american_scientific_journal-1024	144	36	vice	vice	NOUN
american_scientific_journal-1024	144	37	versa	versa	ADV
american_scientific_journal-1024	144	38	.	.	PUNCT
american_scientific_journal-1024	145	1	the	the	DET
american_scientific_journal-1024	145	2	r2	r2	PROPN
american_scientific_journal-1024	145	3	value	value	NOUN
american_scientific_journal-1024	145	4	indicates	indicate	VERB
american_scientific_journal-1024	145	5	that	that	SCONJ
american_scientific_journal-1024	145	6	69.8	69.8	NUM
american_scientific_journal-1024	145	7	%	%	NOUN
american_scientific_journal-1024	145	8	(	(	PUNCT
american_scientific_journal-1024	145	9	0.698	0.698	NUM
american_scientific_journal-1024	145	10	)	)	PUNCT
american_scientific_journal-1024	145	11	of	of	ADP
american_scientific_journal-1024	145	12	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	145	13	with	with	ADP
american_scientific_journal-1024	145	14	service	service	NOUN
american_scientific_journal-1024	145	15	performance	performance	NOUN
american_scientific_journal-1024	145	16	could	could	AUX
american_scientific_journal-1024	145	17	be	be	AUX
american_scientific_journal-1024	145	18	explained	explain	VERB
american_scientific_journal-1024	145	19	customer	customer	NOUN
american_scientific_journal-1024	145	20	complaints	complaint	NOUN
american_scientific_journal-1024	145	21	management	management	NOUN
american_scientific_journal-1024	145	22	practices	practice	NOUN
american_scientific_journal-1024	145	23	.	.	PUNCT
american_scientific_journal-1024	146	1	313	313	NUM
american_scientific_journal-1024	146	2	american	american	ADJ
american_scientific_journal-1024	146	3	scientific	scientific	ADJ
american_scientific_journal-1024	146	4	research	research	NOUN
american_scientific_journal-1024	146	5	journal	journal	NOUN
american_scientific_journal-1024	146	6	for	for	ADP
american_scientific_journal-1024	146	7	engineering	engineering	NOUN
american_scientific_journal-1024	146	8	,	,	PUNCT
american_scientific_journal-1024	146	9	technology	technology	NOUN
american_scientific_journal-1024	146	10	,	,	PUNCT
american_scientific_journal-1024	146	11	and	and	CCONJ
american_scientific_journal-1024	146	12	sciences	science	NOUN
american_scientific_journal-1024	146	13	(	(	PUNCT
american_scientific_journal-1024	146	14	asrjets	asrjet	NOUN
american_scientific_journal-1024	146	15	)	)	PUNCT
american_scientific_journal-1024	146	16	(	(	PUNCT
american_scientific_journal-1024	146	17	2016	2016	NUM
american_scientific_journal-1024	146	18	)	)	PUNCT
american_scientific_journal-1024	146	19	volume	volume	NOUN
american_scientific_journal-1024	146	20	17	17	NUM
american_scientific_journal-1024	146	21	,	,	PUNCT
american_scientific_journal-1024	146	22	no	no	DET
american_scientific_journal-1024	146	23	1	1	NUM
american_scientific_journal-1024	146	24	,	,	PUNCT
american_scientific_journal-1024	146	25	pp	pp	ADV
american_scientific_journal-1024	146	26	307	307	NUM
american_scientific_journal-1024	146	27	-	-	SYM
american_scientific_journal-1024	146	28	317	317	NUM
american_scientific_journal-1024	146	29	4.3	4.3	NUM
american_scientific_journal-1024	146	30	.	.	PUNCT
american_scientific_journal-1024	147	1	correlation	correlation	NOUN
american_scientific_journal-1024	147	2	analysis	analysis	NOUN
american_scientific_journal-1024	147	3	to	to	PART
american_scientific_journal-1024	147	4	establish	establish	VERB
american_scientific_journal-1024	147	5	the	the	DET
american_scientific_journal-1024	147	6	relationship	relationship	NOUN
american_scientific_journal-1024	147	7	between	between	ADP
american_scientific_journal-1024	147	8	customer	customer	NOUN
american_scientific_journal-1024	147	9	complaints	complaint	NOUN
american_scientific_journal-1024	147	10	management	management	NOUN
american_scientific_journal-1024	147	11	practice	practice	NOUN
american_scientific_journal-1024	147	12	on	on	ADP
american_scientific_journal-1024	147	13	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	147	14	with	with	ADP
american_scientific_journal-1024	147	15	service	service	NOUN
american_scientific_journal-1024	147	16	performance	performance	NOUN
american_scientific_journal-1024	147	17	from	from	ADP
american_scientific_journal-1024	147	18	the	the	DET
american_scientific_journal-1024	147	19	correlation	correlation	NOUN
american_scientific_journal-1024	147	20	below	below	ADV
american_scientific_journal-1024	147	21	,	,	PUNCT
american_scientific_journal-1024	147	22	it	it	PRON
american_scientific_journal-1024	147	23	can	can	AUX
american_scientific_journal-1024	147	24	be	be	AUX
american_scientific_journal-1024	147	25	ascertained	ascertain	VERB
american_scientific_journal-1024	147	26	that	that	SCONJ
american_scientific_journal-1024	147	27	the	the	DET
american_scientific_journal-1024	147	28	correlation	correlation	NOUN
american_scientific_journal-1024	147	29	between	between	ADP
american_scientific_journal-1024	147	30	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	147	31	with	with	ADP
american_scientific_journal-1024	147	32	service	service	NOUN
american_scientific_journal-1024	147	33	performance	performance	NOUN
american_scientific_journal-1024	147	34	and	and	CCONJ
american_scientific_journal-1024	147	35	knowledge	knowledge	NOUN
american_scientific_journal-1024	147	36	and	and	CCONJ
american_scientific_journal-1024	147	37	skill	skill	NOUN
american_scientific_journal-1024	147	38	is	be	AUX
american_scientific_journal-1024	147	39	significance	significance	NOUN
american_scientific_journal-1024	147	40	because	because	SCONJ
american_scientific_journal-1024	147	41	it	it	PRON
american_scientific_journal-1024	147	42	has	have	VERB
american_scientific_journal-1024	147	43	two	two	NUM
american_scientific_journal-1024	147	44	tailed	tail	VERB
american_scientific_journal-1024	147	45	and	and	CCONJ
american_scientific_journal-1024	147	46	indicates	indicate	VERB
american_scientific_journal-1024	147	47	how	how	SCONJ
american_scientific_journal-1024	147	48	much	much	ADJ
american_scientific_journal-1024	147	49	confidence	confidence	NOUN
american_scientific_journal-1024	147	50	we	we	PRON
american_scientific_journal-1024	147	51	should	should	AUX
american_scientific_journal-1024	147	52	have	have	VERB
american_scientific_journal-1024	147	53	with	with	ADP
american_scientific_journal-1024	147	54	the	the	DET
american_scientific_journal-1024	147	55	results	result	NOUN
american_scientific_journal-1024	147	56	.	.	PUNCT
american_scientific_journal-1024	148	1	the	the	DET
american_scientific_journal-1024	148	2	significance	significance	NOUN
american_scientific_journal-1024	148	3	value	value	NOUN
american_scientific_journal-1024	148	4	is	be	AUX
american_scientific_journal-1024	148	5	0.000	0.000	NUM
american_scientific_journal-1024	148	6	.	.	PUNCT
american_scientific_journal-1024	149	1	knowledge	knowledge	NOUN
american_scientific_journal-1024	149	2	and	and	CCONJ
american_scientific_journal-1024	149	3	skills	skill	NOUN
american_scientific_journal-1024	149	4	have	have	VERB
american_scientific_journal-1024	149	5	a	a	DET
american_scientific_journal-1024	149	6	positive	positive	ADJ
american_scientific_journal-1024	149	7	correlation	correlation	NOUN
american_scientific_journal-1024	149	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	149	9	with	with	ADP
american_scientific_journal-1024	149	10	service	service	NOUN
american_scientific_journal-1024	149	11	performance	performance	NOUN
american_scientific_journal-1024	149	12	and	and	CCONJ
american_scientific_journal-1024	149	13	has	have	VERB
american_scientific_journal-1024	149	14	large	large	ADJ
american_scientific_journal-1024	149	15	strength	strength	NOUN
american_scientific_journal-1024	149	16	0.643	0.643	NUM
american_scientific_journal-1024	149	17	relationship	relationship	NOUN
american_scientific_journal-1024	149	18	whiles	while	NOUN
american_scientific_journal-1024	149	19	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	149	20	with	with	ADP
american_scientific_journal-1024	149	21	service	service	NOUN
american_scientific_journal-1024	149	22	performance	performance	NOUN
american_scientific_journal-1024	149	23	and	and	CCONJ
american_scientific_journal-1024	149	24	staff	staff	NOUN
american_scientific_journal-1024	149	25	training	training	NOUN
american_scientific_journal-1024	149	26	is	be	AUX
american_scientific_journal-1024	149	27	not	not	PART
american_scientific_journal-1024	149	28	significance	significance	NOUN
american_scientific_journal-1024	149	29	because	because	SCONJ
american_scientific_journal-1024	149	30	it	it	PRON
american_scientific_journal-1024	149	31	does	do	AUX
american_scientific_journal-1024	149	32	not	not	PART
american_scientific_journal-1024	149	33	have	have	VERB
american_scientific_journal-1024	149	34	two	two	NUM
american_scientific_journal-1024	149	35	tailed	tail	VERB
american_scientific_journal-1024	149	36	.	.	PUNCT
american_scientific_journal-1024	150	1	the	the	DET
american_scientific_journal-1024	150	2	significance	significance	NOUN
american_scientific_journal-1024	150	3	value	value	NOUN
american_scientific_journal-1024	150	4	is	be	AUX
american_scientific_journal-1024	150	5	0.129	0.129	NUM
american_scientific_journal-1024	150	6	.	.	PUNCT
american_scientific_journal-1024	151	1	staff	staff	NOUN
american_scientific_journal-1024	151	2	training	training	NOUN
american_scientific_journal-1024	151	3	has	have	VERB
american_scientific_journal-1024	151	4	a	a	DET
american_scientific_journal-1024	151	5	positive	positive	ADJ
american_scientific_journal-1024	151	6	correlation	correlation	NOUN
american_scientific_journal-1024	151	7	with	with	ADP
american_scientific_journal-1024	151	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	151	9	with	with	ADP
american_scientific_journal-1024	151	10	service	service	NOUN
american_scientific_journal-1024	151	11	performance	performance	NOUN
american_scientific_journal-1024	151	12	and	and	CCONJ
american_scientific_journal-1024	151	13	has	have	VERB
american_scientific_journal-1024	151	14	small	small	ADJ
american_scientific_journal-1024	151	15	strength	strength	NOUN
american_scientific_journal-1024	151	16	0.283	0.283	NUM
american_scientific_journal-1024	151	17	relationship	relationship	NOUN
american_scientific_journal-1024	151	18	.	.	PUNCT
american_scientific_journal-1024	152	1	table	table	NOUN
american_scientific_journal-1024	152	2	2	2	NUM
american_scientific_journal-1024	152	3	:	:	PUNCT
american_scientific_journal-1024	152	4	pearson	pearson	NOUN
american_scientific_journal-1024	152	5	correlation	correlation	NOUN
american_scientific_journal-1024	152	6	analysis	analysis	NOUN
american_scientific_journal-1024	152	7	*	*	PUNCT
american_scientific_journal-1024	152	8	*	*	NOUN
american_scientific_journal-1024	152	9	.	.	PUNCT
american_scientific_journal-1024	153	1	correlation	correlation	NOUN
american_scientific_journal-1024	153	2	is	be	AUX
american_scientific_journal-1024	153	3	significant	significant	ADJ
american_scientific_journal-1024	153	4	at	at	ADP
american_scientific_journal-1024	153	5	the	the	DET
american_scientific_journal-1024	153	6	0.01	0.01	NUM
american_scientific_journal-1024	153	7	level	level	NOUN
american_scientific_journal-1024	153	8	(	(	PUNCT
american_scientific_journal-1024	153	9	2	2	NUM
american_scientific_journal-1024	153	10	-	-	PUNCT
american_scientific_journal-1024	153	11	tailed	tailed	ADJ
american_scientific_journal-1024	153	12	)	)	PUNCT
american_scientific_journal-1024	153	13	.	.	PUNCT
american_scientific_journal-1024	154	1	*	*	PUNCT
american_scientific_journal-1024	154	2	.	.	PUNCT
american_scientific_journal-1024	155	1	correlation	correlation	NOUN
american_scientific_journal-1024	155	2	is	be	AUX
american_scientific_journal-1024	155	3	significant	significant	ADJ
american_scientific_journal-1024	155	4	at	at	ADP
american_scientific_journal-1024	155	5	the	the	DET
american_scientific_journal-1024	155	6	0.05	0.05	NUM
american_scientific_journal-1024	155	7	level	level	NOUN
american_scientific_journal-1024	155	8	(	(	PUNCT
american_scientific_journal-1024	155	9	2	2	NUM
american_scientific_journal-1024	155	10	-	-	PUNCT
american_scientific_journal-1024	155	11	tailed	tail	VERB
american_scientific_journal-1024	155	12	)	)	PUNCT
american_scientific_journal-1024	155	13	.	.	PUNCT
american_scientific_journal-1024	156	1	again	again	ADV
american_scientific_journal-1024	156	2	,	,	PUNCT
american_scientific_journal-1024	156	3	it	it	PRON
american_scientific_journal-1024	156	4	can	can	AUX
american_scientific_journal-1024	156	5	be	be	AUX
american_scientific_journal-1024	156	6	ascertained	ascertain	VERB
american_scientific_journal-1024	156	7	that	that	SCONJ
american_scientific_journal-1024	156	8	the	the	DET
american_scientific_journal-1024	156	9	correlation	correlation	NOUN
american_scientific_journal-1024	156	10	between	between	ADP
american_scientific_journal-1024	156	11	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	156	12	with	with	ADP
american_scientific_journal-1024	156	13	service	service	NOUN
american_scientific_journal-1024	156	14	performance	performance	NOUN
american_scientific_journal-1024	156	15	and	and	CCONJ
american_scientific_journal-1024	156	16	working	working	NOUN
american_scientific_journal-1024	156	17	environment	environment	NOUN
american_scientific_journal-1024	156	18	is	be	AUX
american_scientific_journal-1024	156	19	significance	significance	NOUN
american_scientific_journal-1024	156	20	because	because	SCONJ
american_scientific_journal-1024	156	21	it	it	PRON
american_scientific_journal-1024	156	22	has	have	VERB
american_scientific_journal-1024	156	23	two	two	NUM
american_scientific_journal-1024	156	24	tailed	tail	VERB
american_scientific_journal-1024	156	25	and	and	CCONJ
american_scientific_journal-1024	156	26	indicates	indicate	VERB
american_scientific_journal-1024	156	27	how	how	SCONJ
american_scientific_journal-1024	156	28	much	much	ADJ
american_scientific_journal-1024	156	29	confidence	confidence	NOUN
american_scientific_journal-1024	156	30	we	we	PRON
american_scientific_journal-1024	156	31	should	should	AUX
american_scientific_journal-1024	156	32	have	have	VERB
american_scientific_journal-1024	156	33	with	with	ADP
american_scientific_journal-1024	156	34	the	the	DET
american_scientific_journal-1024	156	35	results	result	NOUN
american_scientific_journal-1024	156	36	.	.	PUNCT
american_scientific_journal-1024	157	1	the	the	DET
american_scientific_journal-1024	157	2	significance	significance	NOUN
american_scientific_journal-1024	157	3	value	value	NOUN
american_scientific_journal-1024	157	4	is	be	AUX
american_scientific_journal-1024	157	5	0.001	0.001	NUM
american_scientific_journal-1024	157	6	.	.	PUNCT
american_scientific_journal-1024	158	1	working	work	VERB
american_scientific_journal-1024	158	2	environment	environment	NOUN
american_scientific_journal-1024	158	3	has	have	VERB
american_scientific_journal-1024	158	4	a	a	DET
american_scientific_journal-1024	158	5	positive	positive	ADJ
american_scientific_journal-1024	158	6	correlation	correlation	NOUN
american_scientific_journal-1024	158	7	with	with	ADP
american_scientific_journal-1024	158	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	158	9	with	with	ADP
american_scientific_journal-1024	158	10	service	service	NOUN
american_scientific_journal-1024	158	11	performance	performance	NOUN
american_scientific_journal-1024	158	12	and	and	CCONJ
american_scientific_journal-1024	158	13	has	have	AUX
american_scientific_journal-1024	158	14	large	large	ADJ
american_scientific_journal-1024	158	15	strength	strength	NOUN
american_scientific_journal-1024	158	16	0.594	0.594	NUM
american_scientific_journal-1024	158	17	relationships	relationship	NOUN
american_scientific_journal-1024	158	18	and	and	CCONJ
american_scientific_journal-1024	158	19	also	also	ADV
american_scientific_journal-1024	158	20	the	the	DET
american_scientific_journal-1024	158	21	correlation	correlation	NOUN
american_scientific_journal-1024	158	22	between	between	ADP
american_scientific_journal-1024	158	23	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	158	24	with	with	ADP
american_scientific_journal-1024	158	25	service	service	NOUN
american_scientific_journal-1024	158	26	performance	performance	NOUN
american_scientific_journal-1024	158	27	and	and	CCONJ
american_scientific_journal-1024	158	28	response	response	NOUN
american_scientific_journal-1024	158	29	rate	rate	NOUN
american_scientific_journal-1024	158	30	is	be	AUX
american_scientific_journal-1024	158	31	not	not	PART
american_scientific_journal-1024	158	32	significance	significance	NOUN
american_scientific_journal-1024	158	33	because	because	SCONJ
american_scientific_journal-1024	158	34	it	it	PRON
american_scientific_journal-1024	158	35	does	do	AUX
american_scientific_journal-1024	158	36	not	not	PART
american_scientific_journal-1024	158	37	have	have	VERB
american_scientific_journal-1024	158	38	two	two	NUM
american_scientific_journal-1024	158	39	tailed	tail	VERB
american_scientific_journal-1024	158	40	.	.	PUNCT
american_scientific_journal-1024	159	1	the	the	DET
american_scientific_journal-1024	159	2	significance	significance	NOUN
american_scientific_journal-1024	159	3	value	value	NOUN
american_scientific_journal-1024	159	4	is	be	AUX
american_scientific_journal-1024	159	5	0.089	0.089	NUM
american_scientific_journal-1024	159	6	.	.	PUNCT
american_scientific_journal-1024	160	1	response	response	NOUN
american_scientific_journal-1024	160	2	rate	rate	NOUN
american_scientific_journal-1024	160	3	has	have	VERB
american_scientific_journal-1024	160	4	an	an	DET
american_scientific_journal-1024	160	5	inverse	inverse	ADJ
american_scientific_journal-1024	160	6	correlation	correlation	NOUN
american_scientific_journal-1024	160	7	with	with	ADP
american_scientific_journal-1024	160	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	160	9	with	with	ADP
american_scientific_journal-1024	160	10	service	service	NOUN
american_scientific_journal-1024	160	11	performance	performance	NOUN
american_scientific_journal-1024	160	12	and	and	CCONJ
american_scientific_journal-1024	160	13	has	have	VERB
american_scientific_journal-1024	160	14	medium	medium	ADJ
american_scientific_journal-1024	160	15	strength	strength	NOUN
american_scientific_journal-1024	160	16	0.316	0.316	NUM
american_scientific_journal-1024	160	17	relationship	relationship	NOUN
american_scientific_journal-1024	160	18	.	.	PUNCT
american_scientific_journal-1024	161	1	5	5	X
american_scientific_journal-1024	161	2	.	.	X
american_scientific_journal-1024	161	3	summary	summary	NOUN
american_scientific_journal-1024	161	4	of	of	ADP
american_scientific_journal-1024	161	5	results	result	NOUN
american_scientific_journal-1024	161	6	,	,	PUNCT
american_scientific_journal-1024	161	7	conclusion	conclusion	NOUN
american_scientific_journal-1024	161	8	and	and	CCONJ
american_scientific_journal-1024	161	9	recommendation	recommendation	NOUN
american_scientific_journal-1024	161	10	.	.	PUNCT
american_scientific_journal-1024	162	1	results	result	VERB
american_scientific_journal-1024	162	2	5.1	5.1	NUM
american_scientific_journal-1024	162	3	.	.	PUNCT
american_scientific_journal-1024	163	1	summary	summary	NOUN
american_scientific_journal-1024	163	2	of	of	ADP
american_scientific_journal-1024	163	3	results	result	NOUN
american_scientific_journal-1024	163	4	explanatory	explanatory	ADJ
american_scientific_journal-1024	163	5	variable	variable	ADJ
american_scientific_journal-1024	163	6	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	163	7	with	with	ADP
american_scientific_journal-1024	163	8	service	service	NOUN
american_scientific_journal-1024	163	9	performance	performance	NOUN
american_scientific_journal-1024	163	10	knowledge	knowledge	NOUN
american_scientific_journal-1024	163	11	and	and	CCONJ
american_scientific_journal-1024	163	12	skills	skill	NOUN
american_scientific_journal-1024	163	13	staff	staff	NOUN
american_scientific_journal-1024	163	14	training	train	VERB
american_scientific_journal-1024	163	15	working	work	VERB
american_scientific_journal-1024	163	16	environment	environment	NOUN
american_scientific_journal-1024	163	17	rate	rate	NOUN
american_scientific_journal-1024	163	18	of	of	ADP
american_scientific_journal-1024	163	19	response	response	NOUN
american_scientific_journal-1024	163	20	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	163	21	with	with	ADP
american_scientific_journal-1024	163	22	service	service	NOUN
american_scientific_journal-1024	163	23	performance	performance	NOUN
american_scientific_journal-1024	163	24	1	1	NUM
american_scientific_journal-1024	163	25	sig	sig	NOUN
american_scientific_journal-1024	163	26	.	.	PUNCT
american_scientific_journal-1024	164	1	(	(	PUNCT
american_scientific_journal-1024	164	2	2	2	NUM
american_scientific_journal-1024	164	3	-	-	PUNCT
american_scientific_journal-1024	164	4	tailed	tailed	ADJ
american_scientific_journal-1024	164	5	)	)	PUNCT
american_scientific_journal-1024	164	6	knowledge	knowledge	NOUN
american_scientific_journal-1024	164	7	and	and	CCONJ
american_scientific_journal-1024	164	8	skills	skill	NOUN
american_scientific_journal-1024	164	9	.643	.643	NUM
american_scientific_journal-1024	164	10	*	*	PUNCT
american_scientific_journal-1024	164	11	*	*	PROPN
american_scientific_journal-1024	164	12	1	1	NUM
american_scientific_journal-1024	164	13	sig	sig	NOUN
american_scientific_journal-1024	164	14	.	.	PUNCT
american_scientific_journal-1024	165	1	(	(	PUNCT
american_scientific_journal-1024	165	2	2	2	NUM
american_scientific_journal-1024	165	3	-	-	PUNCT
american_scientific_journal-1024	165	4	tailed	tailed	ADJ
american_scientific_journal-1024	165	5	)	)	PUNCT
american_scientific_journal-1024	165	6	.000	.000	NUM
american_scientific_journal-1024	165	7	staff	staff	NOUN
american_scientific_journal-1024	165	8	training	training	NOUN
american_scientific_journal-1024	165	9	.283	.283	NUM
american_scientific_journal-1024	165	10	-.060	-.060	NOUN
american_scientific_journal-1024	165	11	1	1	NUM
american_scientific_journal-1024	165	12	sig	sig	NOUN
american_scientific_journal-1024	165	13	.	.	PUNCT
american_scientific_journal-1024	166	1	(	(	PUNCT
american_scientific_journal-1024	166	2	2	2	NUM
american_scientific_journal-1024	166	3	-	-	PUNCT
american_scientific_journal-1024	166	4	tailed	tailed	ADJ
american_scientific_journal-1024	166	5	)	)	PUNCT
american_scientific_journal-1024	166	6	.129	.129	NUM
american_scientific_journal-1024	167	1	.752	.752	NUM
american_scientific_journal-1024	167	2	working	work	VERB
american_scientific_journal-1024	167	3	environment	environment	NOUN
american_scientific_journal-1024	167	4	.594	.594	NUM
american_scientific_journal-1024	167	5	*	*	PUNCT
american_scientific_journal-1024	167	6	*	*	X
american_scientific_journal-1024	167	7	.404	.404	NUM
american_scientific_journal-1024	167	8	*	*	SYM
american_scientific_journal-1024	167	9	.134	.134	NUM
american_scientific_journal-1024	167	10	1	1	NUM
american_scientific_journal-1024	167	11	sig	sig	NOUN
american_scientific_journal-1024	167	12	.	.	PUNCT
american_scientific_journal-1024	168	1	(	(	PUNCT
american_scientific_journal-1024	168	2	2	2	NUM
american_scientific_journal-1024	168	3	-	-	PUNCT
american_scientific_journal-1024	168	4	tailed	tail	VERB
american_scientific_journal-1024	168	5	)	)	PUNCT
american_scientific_journal-1024	168	6	.001	.001	NUM
american_scientific_journal-1024	168	7	.027	.027	NUM
american_scientific_journal-1024	168	8	.481	.481	NUM
american_scientific_journal-1024	168	9	rate	rate	NOUN
american_scientific_journal-1024	168	10	of	of	ADP
american_scientific_journal-1024	168	11	response	response	NOUN
american_scientific_journal-1024	168	12	-.316	-.316	PROPN
american_scientific_journal-1024	168	13	-.226	-.226	NOUN
american_scientific_journal-1024	168	14	.386	.386	NUM
american_scientific_journal-1024	168	15	*	*	PUNCT
american_scientific_journal-1024	168	16	-.137	-.137	PROPN
american_scientific_journal-1024	168	17	1	1	NUM
american_scientific_journal-1024	168	18	sig	sig	NOUN
american_scientific_journal-1024	168	19	.	.	PUNCT
american_scientific_journal-1024	169	1	(	(	PUNCT
american_scientific_journal-1024	169	2	2	2	NUM
american_scientific_journal-1024	169	3	-	-	PUNCT
american_scientific_journal-1024	169	4	tailed	tail	VERB
american_scientific_journal-1024	169	5	)	)	PUNCT
american_scientific_journal-1024	169	6	.089	.089	NUM
american_scientific_journal-1024	170	1	.230	.230	NUM
american_scientific_journal-1024	170	2	.035	.035	NUM
american_scientific_journal-1024	170	3	.471	.471	NUM
american_scientific_journal-1024	170	4	314	314	NUM
american_scientific_journal-1024	170	5	american	american	ADJ
american_scientific_journal-1024	170	6	scientific	scientific	ADJ
american_scientific_journal-1024	170	7	research	research	NOUN
american_scientific_journal-1024	170	8	journal	journal	NOUN
american_scientific_journal-1024	170	9	for	for	ADP
american_scientific_journal-1024	170	10	engineering	engineering	NOUN
american_scientific_journal-1024	170	11	,	,	PUNCT
american_scientific_journal-1024	170	12	technology	technology	NOUN
american_scientific_journal-1024	170	13	,	,	PUNCT
american_scientific_journal-1024	170	14	and	and	CCONJ
american_scientific_journal-1024	170	15	sciences	science	NOUN
american_scientific_journal-1024	170	16	(	(	PUNCT
american_scientific_journal-1024	170	17	asrjets	asrjet	NOUN
american_scientific_journal-1024	170	18	)	)	PUNCT
american_scientific_journal-1024	170	19	(	(	PUNCT
american_scientific_journal-1024	170	20	2016	2016	NUM
american_scientific_journal-1024	170	21	)	)	PUNCT
american_scientific_journal-1024	170	22	volume	volume	NOUN
american_scientific_journal-1024	170	23	17	17	NUM
american_scientific_journal-1024	170	24	,	,	PUNCT
american_scientific_journal-1024	170	25	no	no	DET
american_scientific_journal-1024	170	26	1	1	NUM
american_scientific_journal-1024	170	27	,	,	PUNCT
american_scientific_journal-1024	170	28	pp	pp	ADV
american_scientific_journal-1024	170	29	307	307	NUM
american_scientific_journal-1024	170	30	-	-	SYM
american_scientific_journal-1024	170	31	317	317	NUM
american_scientific_journal-1024	170	32	the	the	DET
american_scientific_journal-1024	170	33	study	study	NOUN
american_scientific_journal-1024	170	34	revealed	reveal	VERB
american_scientific_journal-1024	170	35	the	the	DET
american_scientific_journal-1024	170	36	efficient	efficient	ADJ
american_scientific_journal-1024	170	37	management	management	NOUN
american_scientific_journal-1024	170	38	of	of	ADP
american_scientific_journal-1024	170	39	the	the	DET
american_scientific_journal-1024	170	40	customer	customer	NOUN
american_scientific_journal-1024	170	41	has	have	VERB
american_scientific_journal-1024	170	42	a	a	DET
american_scientific_journal-1024	170	43	major	major	ADJ
american_scientific_journal-1024	170	44	impact	impact	NOUN
american_scientific_journal-1024	170	45	on	on	ADP
american_scientific_journal-1024	170	46	the	the	DET
american_scientific_journal-1024	170	47	performance	performance	NOUN
american_scientific_journal-1024	170	48	of	of	ADP
american_scientific_journal-1024	170	49	gwcl	gwcl	NOUN
american_scientific_journal-1024	170	50	,	,	PUNCT
american_scientific_journal-1024	170	51	to	to	PART
american_scientific_journal-1024	170	52	create	create	VERB
american_scientific_journal-1024	170	53	long	long	ADJ
american_scientific_journal-1024	170	54	-	-	PUNCT
american_scientific_journal-1024	170	55	term	term	NOUN
american_scientific_journal-1024	170	56	profit	profit	NOUN
american_scientific_journal-1024	170	57	and	and	CCONJ
american_scientific_journal-1024	170	58	shareholder	shareholder	NOUN
american_scientific_journal-1024	170	59	value	value	NOUN
american_scientific_journal-1024	170	60	,	,	PUNCT
american_scientific_journal-1024	170	61	companies	company	NOUN
american_scientific_journal-1024	170	62	need	need	VERB
american_scientific_journal-1024	170	63	to	to	PART
american_scientific_journal-1024	170	64	think	think	VERB
american_scientific_journal-1024	170	65	of	of	ADP
american_scientific_journal-1024	170	66	customers	customer	NOUN
american_scientific_journal-1024	170	67	as	as	ADP
american_scientific_journal-1024	170	68	investors	investor	NOUN
american_scientific_journal-1024	170	69	and	and	CCONJ
american_scientific_journal-1024	170	70	an	an	DET
american_scientific_journal-1024	170	71	economic	economic	ADJ
american_scientific_journal-1024	170	72	asset	asset	NOUN
american_scientific_journal-1024	170	73	.	.	PUNCT
american_scientific_journal-1024	171	1	it	it	PRON
american_scientific_journal-1024	171	2	is	be	AUX
american_scientific_journal-1024	171	3	the	the	DET
american_scientific_journal-1024	171	4	customers	customer	NOUN
american_scientific_journal-1024	171	5	who	who	PRON
american_scientific_journal-1024	171	6	bring	bring	VERB
american_scientific_journal-1024	171	7	financial	financial	ADJ
american_scientific_journal-1024	171	8	revenue	revenue	NOUN
american_scientific_journal-1024	171	9	to	to	ADP
american_scientific_journal-1024	171	10	companies	company	NOUN
american_scientific_journal-1024	171	11	.	.	PUNCT
american_scientific_journal-1024	172	1	hence	hence	ADV
american_scientific_journal-1024	172	2	,	,	PUNCT
american_scientific_journal-1024	172	3	customers	customer	NOUN
american_scientific_journal-1024	172	4	are	be	AUX
american_scientific_journal-1024	172	5	companies	company	NOUN
american_scientific_journal-1024	172	6	’	'	PUNCT
american_scientific_journal-1024	172	7	greatest	great	ADJ
american_scientific_journal-1024	172	8	asset	asset	NOUN
american_scientific_journal-1024	172	9	,	,	PUNCT
american_scientific_journal-1024	172	10	this	this	PRON
american_scientific_journal-1024	172	11	demand	demand	VERB
american_scientific_journal-1024	172	12	a	a	DET
american_scientific_journal-1024	172	13	lot	lot	NOUN
american_scientific_journal-1024	172	14	of	of	ADP
american_scientific_journal-1024	172	15	investment	investment	NOUN
american_scientific_journal-1024	172	16	in	in	ADP
american_scientific_journal-1024	172	17	the	the	DET
american_scientific_journal-1024	172	18	management	management	NOUN
american_scientific_journal-1024	172	19	of	of	ADP
american_scientific_journal-1024	172	20	customer	customer	NOUN
american_scientific_journal-1024	172	21	information	information	NOUN
american_scientific_journal-1024	172	22	system	system	NOUN
american_scientific_journal-1024	172	23	and	and	CCONJ
american_scientific_journal-1024	172	24	customer	customer	NOUN
american_scientific_journal-1024	172	25	complaints	complaint	NOUN
american_scientific_journal-1024	172	26	management	management	NOUN
american_scientific_journal-1024	172	27	system	system	NOUN
american_scientific_journal-1024	172	28	.	.	PUNCT
american_scientific_journal-1024	173	1	hence	hence	ADV
american_scientific_journal-1024	173	2	ensuring	ensure	VERB
american_scientific_journal-1024	173	3	gwcl	gwcl	NOUN
american_scientific_journal-1024	173	4	protecting	protect	VERB
american_scientific_journal-1024	173	5	the	the	DET
american_scientific_journal-1024	173	6	health	health	NOUN
american_scientific_journal-1024	173	7	of	of	ADP
american_scientific_journal-1024	173	8	their	their	PRON
american_scientific_journal-1024	173	9	consumers	consumer	NOUN
american_scientific_journal-1024	173	10	and	and	CCONJ
american_scientific_journal-1024	173	11	also	also	ADV
american_scientific_journal-1024	173	12	to	to	PART
american_scientific_journal-1024	173	13	ensure	ensure	VERB
american_scientific_journal-1024	173	14	that	that	SCONJ
american_scientific_journal-1024	173	15	sufficient	sufficient	ADJ
american_scientific_journal-1024	173	16	potable	potable	ADJ
american_scientific_journal-1024	173	17	drinking	drinking	NOUN
american_scientific_journal-1024	173	18	water	water	NOUN
american_scientific_journal-1024	173	19	with	with	ADP
american_scientific_journal-1024	173	20	excellent	excellent	ADJ
american_scientific_journal-1024	173	21	quality	quality	NOUN
american_scientific_journal-1024	173	22	and	and	CCONJ
american_scientific_journal-1024	173	23	high	high	ADJ
american_scientific_journal-1024	173	24	standards	standard	NOUN
american_scientific_journal-1024	173	25	is	be	AUX
american_scientific_journal-1024	173	26	guaranteed	guarantee	VERB
american_scientific_journal-1024	173	27	at	at	ADP
american_scientific_journal-1024	173	28	all	all	DET
american_scientific_journal-1024	173	29	times	time	NOUN
american_scientific_journal-1024	173	30	at	at	ADP
american_scientific_journal-1024	173	31	affordable	affordable	ADJ
american_scientific_journal-1024	173	32	prices	price	NOUN
american_scientific_journal-1024	173	33	.	.	PUNCT
american_scientific_journal-1024	174	1	5.2	5.2	NUM
american_scientific_journal-1024	174	2	.	.	PUNCT
american_scientific_journal-1024	175	1	conclusion	conclusion	NOUN
american_scientific_journal-1024	175	2	conflict	conflict	NOUN
american_scientific_journal-1024	175	3	and	and	CCONJ
american_scientific_journal-1024	175	4	finding	find	VERB
american_scientific_journal-1024	175	5	solutions	solution	NOUN
american_scientific_journal-1024	175	6	if	if	SCONJ
american_scientific_journal-1024	175	7	they	they	PRON
american_scientific_journal-1024	175	8	occur	occur	VERB
american_scientific_journal-1024	175	9	should	should	AUX
american_scientific_journal-1024	175	10	be	be	AUX
american_scientific_journal-1024	175	11	seen	see	VERB
american_scientific_journal-1024	175	12	as	as	ADP
american_scientific_journal-1024	175	13	proactive	proactive	ADJ
american_scientific_journal-1024	175	14	and	and	CCONJ
american_scientific_journal-1024	175	15	reactive	reactive	ADJ
american_scientific_journal-1024	175	16	.	.	PUNCT
american_scientific_journal-1024	176	1	this	this	PRON
american_scientific_journal-1024	176	2	gives	give	VERB
american_scientific_journal-1024	176	3	clear	clear	ADJ
american_scientific_journal-1024	176	4	indications	indication	NOUN
american_scientific_journal-1024	176	5	that	that	SCONJ
american_scientific_journal-1024	176	6	the	the	DET
american_scientific_journal-1024	176	7	management	management	NOUN
american_scientific_journal-1024	176	8	of	of	ADP
american_scientific_journal-1024	176	9	customer	customer	NOUN
american_scientific_journal-1024	176	10	complaints	complaint	NOUN
american_scientific_journal-1024	176	11	can	can	AUX
american_scientific_journal-1024	176	12	not	not	PART
american_scientific_journal-1024	176	13	be	be	AUX
american_scientific_journal-1024	176	14	seen	see	VERB
american_scientific_journal-1024	176	15	as	as	ADP
american_scientific_journal-1024	176	16	unimportant	unimportant	ADJ
american_scientific_journal-1024	176	17	in	in	ADP
american_scientific_journal-1024	176	18	any	any	DET
american_scientific_journal-1024	176	19	public	public	ADJ
american_scientific_journal-1024	176	20	and	and	CCONJ
american_scientific_journal-1024	176	21	private	private	ADJ
american_scientific_journal-1024	176	22	sector	sector	NOUN
american_scientific_journal-1024	176	23	organizations	organization	NOUN
american_scientific_journal-1024	176	24	such	such	ADJ
american_scientific_journal-1024	176	25	as	as	ADP
american_scientific_journal-1024	176	26	gwcl	gwcl	NOUN
american_scientific_journal-1024	176	27	.	.	PUNCT
american_scientific_journal-1024	177	1	from	from	ADP
american_scientific_journal-1024	177	2	the	the	DET
american_scientific_journal-1024	177	3	study	study	NOUN
american_scientific_journal-1024	177	4	it	it	PRON
american_scientific_journal-1024	177	5	can	can	AUX
american_scientific_journal-1024	177	6	be	be	AUX
american_scientific_journal-1024	177	7	concluded	conclude	VERB
american_scientific_journal-1024	177	8	that	that	SCONJ
american_scientific_journal-1024	177	9	any	any	DET
american_scientific_journal-1024	177	10	serious	serious	ADJ
american_scientific_journal-1024	177	11	organizations	organization	NOUN
american_scientific_journal-1024	177	12	will	will	AUX
american_scientific_journal-1024	177	13	not	not	PART
american_scientific_journal-1024	177	14	underestimate	underestimate	VERB
american_scientific_journal-1024	177	15	the	the	DET
american_scientific_journal-1024	177	16	relevance	relevance	NOUN
american_scientific_journal-1024	177	17	of	of	ADP
american_scientific_journal-1024	177	18	efficient	efficient	ADJ
american_scientific_journal-1024	177	19	system	system	NOUN
american_scientific_journal-1024	177	20	of	of	ADP
american_scientific_journal-1024	177	21	customer	customer	NOUN
american_scientific_journal-1024	177	22	complaint	complaint	NOUN
american_scientific_journal-1024	177	23	management	management	NOUN
american_scientific_journal-1024	177	24	of	of	ADP
american_scientific_journal-1024	177	25	which	which	PRON
american_scientific_journal-1024	177	26	ghana	ghana	PROPN
american_scientific_journal-1024	177	27	water	water	PROPN
american_scientific_journal-1024	177	28	company	company	PROPN
american_scientific_journal-1024	177	29	limited	limit	VERB
american_scientific_journal-1024	177	30	is	be	AUX
american_scientific_journal-1024	177	31	firm	firm	ADJ
american_scientific_journal-1024	177	32	believer	believer	NOUN
american_scientific_journal-1024	177	33	of	of	ADP
american_scientific_journal-1024	177	34	this	this	DET
american_scientific_journal-1024	177	35	fact	fact	NOUN
american_scientific_journal-1024	177	36	.	.	PUNCT
american_scientific_journal-1024	178	1	5.3	5.3	NUM
american_scientific_journal-1024	178	2	.	.	PUNCT
american_scientific_journal-1024	178	3	recommendation	recommendation	NOUN
american_scientific_journal-1024	178	4	managers	manager	NOUN
american_scientific_journal-1024	178	5	must	must	AUX
american_scientific_journal-1024	178	6	be	be	AUX
american_scientific_journal-1024	178	7	proactive	proactive	ADJ
american_scientific_journal-1024	178	8	in	in	ADP
american_scientific_journal-1024	178	9	their	their	PRON
american_scientific_journal-1024	178	10	strategies	strategy	NOUN
american_scientific_journal-1024	178	11	in	in	ADP
american_scientific_journal-1024	178	12	order	order	NOUN
american_scientific_journal-1024	178	13	to	to	PART
american_scientific_journal-1024	178	14	outweigh	outweigh	VERB
american_scientific_journal-1024	178	15	competitors	competitor	NOUN
american_scientific_journal-1024	178	16	.	.	PUNCT
american_scientific_journal-1024	179	1	in	in	ADP
american_scientific_journal-1024	179	2	order	order	NOUN
american_scientific_journal-1024	179	3	to	to	PART
american_scientific_journal-1024	179	4	have	have	AUX
american_scientific_journal-1024	179	5	loyal	loyal	ADJ
american_scientific_journal-1024	179	6	customers	customer	NOUN
american_scientific_journal-1024	179	7	,	,	PUNCT
american_scientific_journal-1024	179	8	companies	company	NOUN
american_scientific_journal-1024	179	9	need	need	VERB
american_scientific_journal-1024	179	10	to	to	PART
american_scientific_journal-1024	179	11	focus	focus	VERB
american_scientific_journal-1024	179	12	on	on	ADP
american_scientific_journal-1024	179	13	relationship	relationship	NOUN
american_scientific_journal-1024	179	14	marketing	marketing	NOUN
american_scientific_journal-1024	179	15	which	which	PRON
american_scientific_journal-1024	179	16	has	have	VERB
american_scientific_journal-1024	179	17	four	four	NUM
american_scientific_journal-1024	179	18	foundations	foundation	NOUN
american_scientific_journal-1024	179	19	of	of	ADP
american_scientific_journal-1024	179	20	a	a	DET
american_scientific_journal-1024	179	21	buyer	buyer	NOUN
american_scientific_journal-1024	179	22	-	-	PUNCT
american_scientific_journal-1024	179	23	seller	seller	NOUN
american_scientific_journal-1024	179	24	relationships	relationship	NOUN
american_scientific_journal-1024	179	25	.	.	PUNCT
american_scientific_journal-1024	180	1	ie	ie	X
american_scientific_journal-1024	180	2	.	.	PROPN
american_scientific_journal-1024	180	3	trust	trust	NOUN
american_scientific_journal-1024	180	4	,	,	PUNCT
american_scientific_journal-1024	180	5	commitment	commitment	NOUN
american_scientific_journal-1024	180	6	,	,	PUNCT
american_scientific_journal-1024	180	7	communication	communication	NOUN
american_scientific_journal-1024	180	8	and	and	CCONJ
american_scientific_journal-1024	180	9	conflict	conflict	NOUN
american_scientific_journal-1024	180	10	handling	handling	NOUN
american_scientific_journal-1024	180	11	.	.	PUNCT
american_scientific_journal-1024	181	1	again	again	ADV
american_scientific_journal-1024	181	2	management	management	NOUN
american_scientific_journal-1024	181	3	staff	staff	NOUN
american_scientific_journal-1024	181	4	should	should	AUX
american_scientific_journal-1024	181	5	be	be	AUX
american_scientific_journal-1024	181	6	efficient	efficient	ADJ
american_scientific_journal-1024	181	7	in	in	ADP
american_scientific_journal-1024	181	8	giving	give	VERB
american_scientific_journal-1024	181	9	critical	critical	ADJ
american_scientific_journal-1024	181	10	attention	attention	NOUN
american_scientific_journal-1024	181	11	in	in	ADP
american_scientific_journal-1024	181	12	order	order	NOUN
american_scientific_journal-1024	181	13	to	to	PART
american_scientific_journal-1024	181	14	ensure	ensure	VERB
american_scientific_journal-1024	181	15	prompt	prompt	ADJ
american_scientific_journal-1024	181	16	handling	handling	NOUN
american_scientific_journal-1024	181	17	of	of	ADP
american_scientific_journal-1024	181	18	customer	customer	NOUN
american_scientific_journal-1024	181	19	complaints	complaint	NOUN
american_scientific_journal-1024	181	20	and	and	CCONJ
american_scientific_journal-1024	181	21	customer	customer	NOUN
american_scientific_journal-1024	181	22	information	information	NOUN
american_scientific_journal-1024	181	23	management	management	NOUN
american_scientific_journal-1024	181	24	should	should	AUX
american_scientific_journal-1024	181	25	be	be	AUX
american_scientific_journal-1024	181	26	giving	give	VERB
american_scientific_journal-1024	181	27	critical	critical	ADJ
american_scientific_journal-1024	181	28	attention	attention	NOUN
american_scientific_journal-1024	181	29	at	at	ADP
american_scientific_journal-1024	181	30	gwcl	gwcl	NOUN
american_scientific_journal-1024	181	31	in	in	ADP
american_scientific_journal-1024	181	32	order	order	NOUN
american_scientific_journal-1024	181	33	to	to	PART
american_scientific_journal-1024	181	34	avoid	avoid	VERB
american_scientific_journal-1024	181	35	most	most	ADJ
american_scientific_journal-1024	181	36	of	of	ADP
american_scientific_journal-1024	181	37	the	the	DET
american_scientific_journal-1024	181	38	complaints	complaint	NOUN
american_scientific_journal-1024	181	39	made	make	VERB
american_scientific_journal-1024	181	40	by	by	ADP
american_scientific_journal-1024	181	41	customers	customer	NOUN
american_scientific_journal-1024	181	42	which	which	PRON
american_scientific_journal-1024	181	43	be	be	AUX
american_scientific_journal-1024	181	44	easily	easily	ADV
american_scientific_journal-1024	181	45	avoided	avoid	VERB
american_scientific_journal-1024	181	46	.	.	PUNCT
american_scientific_journal-1024	182	1	it	it	PRON
american_scientific_journal-1024	182	2	is	be	AUX
american_scientific_journal-1024	182	3	also	also	ADV
american_scientific_journal-1024	182	4	suggested	suggest	VERB
american_scientific_journal-1024	182	5	that	that	SCONJ
american_scientific_journal-1024	182	6	other	other	ADJ
american_scientific_journal-1024	182	7	forms	form	NOUN
american_scientific_journal-1024	182	8	of	of	ADP
american_scientific_journal-1024	182	9	communications	communication	NOUN
american_scientific_journal-1024	182	10	like	like	ADP
american_scientific_journal-1024	182	11	written	write	VERB
american_scientific_journal-1024	182	12	,	,	PUNCT
american_scientific_journal-1024	182	13	telephones	telephone	NOUN
american_scientific_journal-1024	182	14	,	,	PUNCT
american_scientific_journal-1024	182	15	mobile	mobile	ADJ
american_scientific_journal-1024	182	16	text	text	NOUN
american_scientific_journal-1024	182	17	messages	message	NOUN
american_scientific_journal-1024	182	18	,	,	PUNCT
american_scientific_journal-1024	182	19	social	social	ADJ
american_scientific_journal-1024	182	20	media	medium	NOUN
american_scientific_journal-1024	182	21	should	should	AUX
american_scientific_journal-1024	182	22	be	be	AUX
american_scientific_journal-1024	182	23	encourage	encourage	VERB
american_scientific_journal-1024	182	24	by	by	ADP
american_scientific_journal-1024	182	25	management	management	NOUN
american_scientific_journal-1024	182	26	to	to	PART
american_scientific_journal-1024	182	27	be	be	AUX
american_scientific_journal-1024	182	28	used	use	VERB
american_scientific_journal-1024	182	29	by	by	ADP
american_scientific_journal-1024	182	30	staff	staff	NOUN
american_scientific_journal-1024	182	31	and	and	CCONJ
american_scientific_journal-1024	182	32	customers	customer	NOUN
american_scientific_journal-1024	182	33	to	to	PART
american_scientific_journal-1024	182	34	avoid	avoid	VERB
american_scientific_journal-1024	182	35	over	over	ADP
american_scientific_journal-1024	182	36	reliance	reliance	NOUN
american_scientific_journal-1024	182	37	on	on	ADP
american_scientific_journal-1024	182	38	oral	oral	ADJ
american_scientific_journal-1024	182	39	communication	communication	NOUN
american_scientific_journal-1024	182	40	as	as	ADP
american_scientific_journal-1024	182	41	a	a	DET
american_scientific_journal-1024	182	42	major	major	ADJ
american_scientific_journal-1024	182	43	tool	tool	NOUN
american_scientific_journal-1024	182	44	in	in	ADP
american_scientific_journal-1024	182	45	managing	manage	VERB
american_scientific_journal-1024	182	46	customer	customer	NOUN
american_scientific_journal-1024	182	47	compliant	compliant	NOUN
american_scientific_journal-1024	182	48	.	.	PUNCT
american_scientific_journal-1024	183	1	references	reference	NOUN
american_scientific_journal-1024	183	2	[	[	X
american_scientific_journal-1024	183	3	1	1	NUM
american_scientific_journal-1024	183	4	]	]	SYM
american_scientific_journal-1024	183	5	purc	purc	NOUN
american_scientific_journal-1024	183	6	2008	2008	NUM
american_scientific_journal-1024	183	7	annual	annual	ADJ
american_scientific_journal-1024	183	8	report	report	NOUN
american_scientific_journal-1024	183	9	,	,	PUNCT
american_scientific_journal-1024	183	10	available	available	ADJ
american_scientific_journal-1024	183	11	:	:	PUNCT
american_scientific_journal-1024	183	12	http://www.purc.com.gh/purc/node/71	http://www.purc.com.gh/purc/node/71	PROPN
american_scientific_journal-1024	183	13	,	,	PUNCT
american_scientific_journal-1024	183	14	2008	2008	NUM
american_scientific_journal-1024	183	15	.	.	PUNCT
american_scientific_journal-1024	184	1	[	[	X
american_scientific_journal-1024	184	2	2	2	NUM
american_scientific_journal-1024	184	3	]	]	PUNCT
american_scientific_journal-1024	184	4	b.	b.	PROPN
american_scientific_journal-1024	184	5	tronvoll	tronvoll	PROPN
american_scientific_journal-1024	184	6	.	.	PUNCT
american_scientific_journal-1024	185	1	“	"	PUNCT
american_scientific_journal-1024	185	2	customer	customer	NOUN
american_scientific_journal-1024	185	3	complaint	complaint	NOUN
american_scientific_journal-1024	185	4	behaviour	behaviour	NOUN
american_scientific_journal-1024	185	5	in	in	ADP
american_scientific_journal-1024	185	6	service	service	NOUN
american_scientific_journal-1024	185	7	”	"	PUNCT
american_scientific_journal-1024	185	8	,	,	PUNCT
american_scientific_journal-1024	185	9	doctoral	doctoral	ADJ
american_scientific_journal-1024	185	10	dissertation	dissertation	NOUN
american_scientific_journal-1024	185	11	,	,	PUNCT
american_scientific_journal-1024	185	12	karlstad	karlstad	PROPN
american_scientific_journal-1024	185	13	university	university	PROPN
american_scientific_journal-1024	185	14	studies	study	NOUN
american_scientific_journal-1024	185	15	,	,	PUNCT
american_scientific_journal-1024	185	16	sweden	sweden	PROPN
american_scientific_journal-1024	185	17	,	,	PUNCT
american_scientific_journal-1024	185	18	2008	2008	NUM
american_scientific_journal-1024	185	19	.	.	PUNCT
american_scientific_journal-1024	186	1	[	[	X
american_scientific_journal-1024	186	2	3	3	X
american_scientific_journal-1024	186	3	]	]	X
american_scientific_journal-1024	186	4	y.	y.	PROPN
american_scientific_journal-1024	186	5	cho	cho	PROPN
american_scientific_journal-1024	186	6	,	,	PUNCT
american_scientific_journal-1024	186	7	i.	i.	PROPN
american_scientific_journal-1024	186	8	r.	r.	PROPN
american_scientific_journal-1024	186	9	hiltz	hiltz	PROPN
american_scientific_journal-1024	186	10	and	and	CCONJ
american_scientific_journal-1024	186	11	j.	j.	PROPN
american_scientific_journal-1024	186	12	fjermestad	fjermestad	PROPN
american_scientific_journal-1024	186	13	.	.	PUNCT
american_scientific_journal-1024	187	1	“	"	PUNCT
american_scientific_journal-1024	187	2	the	the	DET
american_scientific_journal-1024	187	3	effects	effect	NOUN
american_scientific_journal-1024	187	4	of	of	ADP
american_scientific_journal-1024	187	5	post	post	ADJ
american_scientific_journal-1024	187	6	-	-	ADJ
american_scientific_journal-1024	187	7	purchase	purchase	ADJ
american_scientific_journal-1024	187	8	evaluation	evaluation	NOUN
american_scientific_journal-1024	187	9	factors	factor	NOUN
american_scientific_journal-1024	187	10	on	on	ADP
american_scientific_journal-1024	187	11	online	online	ADV
american_scientific_journal-1024	187	12	vs	vs	ADP
american_scientific_journal-1024	187	13	offline	offline	ADJ
american_scientific_journal-1024	187	14	customer	customer	NOUN
american_scientific_journal-1024	187	15	complaining	complain	VERB
american_scientific_journal-1024	187	16	behavior	behavior	NOUN
american_scientific_journal-1024	187	17	:	:	PUNCT
american_scientific_journal-1024	187	18	implications	implication	NOUN
american_scientific_journal-1024	187	19	for	for	ADP
american_scientific_journal-1024	187	20	customer	customer	NOUN
american_scientific_journal-1024	187	21	loyalty	loyalty	NOUN
american_scientific_journal-1024	187	22	”	"	PUNCT
american_scientific_journal-1024	187	23	,	,	PUNCT
american_scientific_journal-1024	187	24	advances	advance	NOUN
american_scientific_journal-1024	187	25	in	in	ADP
american_scientific_journal-1024	187	26	customer	customer	NOUN
american_scientific_journal-1024	187	27	research	research	NOUN
american_scientific_journal-1024	187	28	,	,	PUNCT
american_scientific_journal-1024	187	29	vol	vol	NOUN
american_scientific_journal-1024	187	30	.	.	PROPN
american_scientific_journal-1024	187	31	29	29	NUM
american_scientific_journal-1024	187	32	,	,	PUNCT
american_scientific_journal-1024	187	33	pp	pp	ADJ
american_scientific_journal-1024	187	34	.	.	PUNCT
american_scientific_journal-1024	188	1	318	318	NUM
american_scientific_journal-1024	188	2	-	-	SYM
american_scientific_journal-1024	188	3	26	26	NUM
american_scientific_journal-1024	188	4	,	,	PUNCT
american_scientific_journal-1024	188	5	2002	2002	NUM
american_scientific_journal-1024	188	6	.	.	PUNCT
american_scientific_journal-1024	189	1	[	[	X
american_scientific_journal-1024	189	2	4	4	X
american_scientific_journal-1024	189	3	]	]	PUNCT
american_scientific_journal-1024	189	4	m.	m.	PROPN
american_scientific_journal-1024	189	5	w.	w.	PROPN
american_scientific_journal-1024	189	6	michelson	michelson	PROPN
american_scientific_journal-1024	189	7	,	,	PUNCT
american_scientific_journal-1024	189	8	jr	jr	AUX
american_scientific_journal-1024	189	9	.	.	PROPN
american_scientific_journal-1024	189	10	fielding	field	VERB
american_scientific_journal-1024	189	11	customer	customer	NOUN
american_scientific_journal-1024	189	12	complaints	complaint	NOUN
american_scientific_journal-1024	189	13	.	.	PUNCT
american_scientific_journal-1024	190	1	the	the	DET
american_scientific_journal-1024	190	2	american	american	PROPN
american_scientific_journal-1024	190	3	salesman	salesman	NOUN
american_scientific_journal-1024	190	4	,	,	PUNCT
american_scientific_journal-1024	190	5	december	december	PROPN
american_scientific_journal-1024	190	6	,	,	PUNCT
american_scientific_journal-1024	190	7	pp	pp	ADJ
american_scientific_journal-1024	190	8	.	.	PUNCT
american_scientific_journal-1024	191	1	22	22	NUM
american_scientific_journal-1024	191	2	-	-	SYM
american_scientific_journal-1024	191	3	25	25	NUM
american_scientific_journal-1024	191	4	,	,	PUNCT
american_scientific_journal-1024	191	5	2005	2005	NUM
american_scientific_journal-1024	191	6	.	.	PUNCT
american_scientific_journal-1024	192	1	[	[	X
american_scientific_journal-1024	192	2	5	5	NUM
american_scientific_journal-1024	192	3	]	]	PUNCT
american_scientific_journal-1024	192	4	m.	m.	NOUN
american_scientific_journal-1024	192	5	armstrong	armstrong	PROPN
american_scientific_journal-1024	192	6	and	and	CCONJ
american_scientific_journal-1024	192	7	a.	a.	NOUN
american_scientific_journal-1024	192	8	baron	baron	NOUN
american_scientific_journal-1024	192	9	.	.	PUNCT
american_scientific_journal-1024	193	1	managing	manage	VERB
american_scientific_journal-1024	193	2	performance	performance	NOUN
american_scientific_journal-1024	193	3	:	:	PUNCT
american_scientific_journal-1024	193	4	performance	performance	NOUN
american_scientific_journal-1024	193	5	management	management	NOUN
american_scientific_journal-1024	193	6	in	in	ADP
american_scientific_journal-1024	193	7	action	action	NOUN
american_scientific_journal-1024	193	8	,	,	PUNCT
american_scientific_journal-1024	193	9	london	london	PROPN
american_scientific_journal-1024	193	10	,	,	PUNCT
american_scientific_journal-1024	193	11	315	315	NUM
american_scientific_journal-1024	193	12	http://www.purc.com.gh/purc/node/71	http://www.purc.com.gh/purc/node/71	VERB
american_scientific_journal-1024	193	13	american	american	PROPN
american_scientific_journal-1024	193	14	scientific	scientific	ADJ
american_scientific_journal-1024	193	15	research	research	NOUN
american_scientific_journal-1024	193	16	journal	journal	NOUN
american_scientific_journal-1024	193	17	for	for	ADP
american_scientific_journal-1024	193	18	engineering	engineering	NOUN
american_scientific_journal-1024	193	19	,	,	PUNCT
american_scientific_journal-1024	193	20	technology	technology	NOUN
american_scientific_journal-1024	193	21	,	,	PUNCT
american_scientific_journal-1024	193	22	and	and	CCONJ
american_scientific_journal-1024	193	23	sciences	science	NOUN
american_scientific_journal-1024	193	24	(	(	PUNCT
american_scientific_journal-1024	193	25	asrjets	asrjet	NOUN
american_scientific_journal-1024	193	26	)	)	PUNCT
american_scientific_journal-1024	193	27	(	(	PUNCT
american_scientific_journal-1024	193	28	2016	2016	NUM
american_scientific_journal-1024	193	29	)	)	PUNCT
american_scientific_journal-1024	193	30	volume	volume	NOUN
american_scientific_journal-1024	193	31	17	17	NUM
american_scientific_journal-1024	193	32	,	,	PUNCT
american_scientific_journal-1024	193	33	no	no	DET
american_scientific_journal-1024	193	34	1	1	NUM
american_scientific_journal-1024	193	35	,	,	PUNCT
american_scientific_journal-1024	193	36	pp	pp	ADV
american_scientific_journal-1024	193	37	307	307	NUM
american_scientific_journal-1024	193	38	-	-	SYM
american_scientific_journal-1024	193	39	317	317	NUM
american_scientific_journal-1024	193	40	cipd	cipd	NOUN
american_scientific_journal-1024	193	41	,	,	PUNCT
american_scientific_journal-1024	193	42	2004	2004	NUM
american_scientific_journal-1024	193	43	.	.	PUNCT
american_scientific_journal-1024	194	1	[	[	X
american_scientific_journal-1024	194	2	6	6	NUM
american_scientific_journal-1024	194	3	]	]	PUNCT
american_scientific_journal-1024	194	4	r.	r.	PROPN
american_scientific_journal-1024	194	5	bacal	bacal	PROPN
american_scientific_journal-1024	194	6	.	.	PUNCT
american_scientific_journal-1024	195	1	performance	performance	NOUN
american_scientific_journal-1024	195	2	management	management	NOUN
american_scientific_journal-1024	195	3	.	.	PUNCT
american_scientific_journal-1024	196	1	a	a	DET
american_scientific_journal-1024	196	2	briefcase	briefcase	NOUN
american_scientific_journal-1024	196	3	book.mcgraw	book.mcgraw	PROPN
american_scientific_journal-1024	196	4	-	-	PUNCT
american_scientific_journal-1024	196	5	hill	hill	NOUN
american_scientific_journal-1024	196	6	.	.	PUNCT
american_scientific_journal-1024	197	1	new	new	PROPN
american_scientific_journal-1024	197	2	york	york	PROPN
american_scientific_journal-1024	197	3	,	,	PUNCT
american_scientific_journal-1024	197	4	1999	1999	NUM
american_scientific_journal-1024	197	5	,	,	PUNCT
american_scientific_journal-1024	197	6	pp	pp	ADJ
american_scientific_journal-1024	197	7	.	.	PUNCT
american_scientific_journal-1024	198	1	19	19	NUM
american_scientific_journal-1024	198	2	.	.	PUNCT
american_scientific_journal-1024	199	1	[	[	X
american_scientific_journal-1024	199	2	7	7	X
american_scientific_journal-1024	199	3	]	]	X
american_scientific_journal-1024	199	4	j.g	j.g	PROPN
american_scientific_journal-1024	199	5	.	.	PROPN
american_scientific_journal-1024	199	6	janssens	janssens	PROPN
american_scientific_journal-1024	199	7	,	,	PUNCT
american_scientific_journal-1024	199	8	l.	l.	PROPN
american_scientific_journal-1024	199	9	pintelon	pintelon	PROPN
american_scientific_journal-1024	199	10	,	,	PUNCT
american_scientific_journal-1024	199	11	a.	a.	NOUN
american_scientific_journal-1024	199	12	cotton	cotton	NOUN
american_scientific_journal-1024	199	13	and	and	CCONJ
american_scientific_journal-1024	199	14	l.	l.	PROPN
american_scientific_journal-1024	199	15	gelders	gelders	PROPN
american_scientific_journal-1024	199	16	.	.	PUNCT
american_scientific_journal-1024	200	1	development	development	NOUN
american_scientific_journal-1024	200	2	of	of	ADP
american_scientific_journal-1024	200	3	framework	framework	NOUN
american_scientific_journal-1024	200	4	for	for	ADP
american_scientific_journal-1024	200	5	assessing	assess	VERB
american_scientific_journal-1024	200	6	of	of	ADP
american_scientific_journal-1024	200	7	operations	operation	NOUN
american_scientific_journal-1024	200	8	and	and	CCONJ
american_scientific_journal-1024	200	9	maintenance	maintenance	NOUN
american_scientific_journal-1024	200	10	performance	performance	NOUN
american_scientific_journal-1024	200	11	of	of	ADP
american_scientific_journal-1024	200	12	urban	urban	ADJ
american_scientific_journal-1024	200	13	water	water	NOUN
american_scientific_journal-1024	200	14	supply	supply	NOUN
american_scientific_journal-1024	200	15	and	and	CCONJ
american_scientific_journal-1024	200	16	sanitation	sanitation	NOUN
american_scientific_journal-1024	200	17	.	.	PUNCT
american_scientific_journal-1024	201	1	the	the	DET
american_scientific_journal-1024	201	2	review	review	NOUN
american_scientific_journal-1024	201	3	of	of	ADP
american_scientific_journal-1024	201	4	water	water	NOUN
american_scientific_journal-1024	201	5	international	international	ADJ
american_scientific_journal-1024	201	6	water	water	NOUN
american_scientific_journal-1024	201	7	supply	supply	NOUN
american_scientific_journal-1024	201	8	services	service	NOUN
american_scientific_journal-1024	201	9	,	,	PUNCT
american_scientific_journal-1024	201	10	vol	vol	NOUN
american_scientific_journal-1024	201	11	.	.	PROPN
american_scientific_journal-1024	201	12	14	14	NUM
american_scientific_journal-1024	201	13	,	,	PUNCT
american_scientific_journal-1024	201	14	issue	issue	NOUN
american_scientific_journal-1024	201	15	1	1	NUM
american_scientific_journal-1024	201	16	,	,	PUNCT
american_scientific_journal-1024	201	17	pp	pp	ADJ
american_scientific_journal-1024	201	18	.	.	PUNCT
american_scientific_journal-1024	202	1	21	21	NUM
american_scientific_journal-1024	202	2	-	-	SYM
american_scientific_journal-1024	202	3	33	33	NUM
american_scientific_journal-1024	202	4	,	,	PUNCT
american_scientific_journal-1024	202	5	1996	1996	NUM
american_scientific_journal-1024	202	6	.	.	PUNCT
american_scientific_journal-1024	203	1	[	[	X
american_scientific_journal-1024	203	2	8	8	NUM
american_scientific_journal-1024	203	3	]	]	PUNCT
american_scientific_journal-1024	203	4	“	"	PUNCT
american_scientific_journal-1024	203	5	world	world	PROPN
american_scientific_journal-1024	203	6	bank	bank	PROPN
american_scientific_journal-1024	203	7	.	.	PUNCT
american_scientific_journal-1024	204	1	1992	1992	NUM
american_scientific_journal-1024	204	2	.	.	PUNCT
american_scientific_journal-1024	205	1	world	world	PROPN
american_scientific_journal-1024	205	2	development	development	PROPN
american_scientific_journal-1024	205	3	report	report	PROPN
american_scientific_journal-1024	205	4	1992	1992	NUM
american_scientific_journal-1024	205	5	:	:	PUNCT
american_scientific_journal-1024	205	6	development	development	NOUN
american_scientific_journal-1024	205	7	and	and	CCONJ
american_scientific_journal-1024	205	8	the	the	DET
american_scientific_journal-1024	205	9	environment	environment	NOUN
american_scientific_journal-1024	205	10	.	.	PUNCT
american_scientific_journal-1024	206	1	new	new	PROPN
american_scientific_journal-1024	206	2	york	york	PROPN
american_scientific_journal-1024	206	3	:	:	PUNCT
american_scientific_journal-1024	206	4	oxford	oxford	PROPN
american_scientific_journal-1024	206	5	university	university	NOUN
american_scientific_journal-1024	206	6	press	press	NOUN
american_scientific_journal-1024	206	7	.	.	PUNCT
american_scientific_journal-1024	207	1	©	©	PROPN
american_scientific_journal-1024	207	2	world	world	PROPN
american_scientific_journal-1024	207	3	bank	bank	PROPN
american_scientific_journal-1024	207	4	.	.	PUNCT
american_scientific_journal-1024	208	1	https://openknowledge.worldbank.org/handle/10986/5975	https://openknowledge.worldbank.org/handle/10986/5975	PROPN
american_scientific_journal-1024	208	2	license	license	NOUN
american_scientific_journal-1024	208	3	:	:	PUNCT
american_scientific_journal-1024	208	4	cc	cc	VERB
american_scientific_journal-1024	208	5	by	by	ADP
american_scientific_journal-1024	208	6	3.0	3.0	NUM
american_scientific_journal-1024	208	7	.	.	PUNCT
american_scientific_journal-1024	209	1	[	[	X
american_scientific_journal-1024	209	2	9	9	NUM
american_scientific_journal-1024	209	3	]	]	X
american_scientific_journal-1024	209	4	r.	r.	PROPN
american_scientific_journal-1024	209	5	parena	parena	PROPN
american_scientific_journal-1024	209	6	.	.	PUNCT
american_scientific_journal-1024	210	1	“	"	PUNCT
american_scientific_journal-1024	210	2	privatisation	privatisation	NOUN
american_scientific_journal-1024	210	3	of	of	ADP
american_scientific_journal-1024	210	4	large	large	ADJ
american_scientific_journal-1024	210	5	municipal	municipal	ADJ
american_scientific_journal-1024	210	6	water	water	NOUN
american_scientific_journal-1024	210	7	companies	company	NOUN
american_scientific_journal-1024	210	8	in	in	ADP
american_scientific_journal-1024	210	9	italy	italy	PROPN
american_scientific_journal-1024	210	10	:	:	PUNCT
american_scientific_journal-1024	210	11	the	the	DET
american_scientific_journal-1024	210	12	case	case	NOUN
american_scientific_journal-1024	210	13	of	of	ADP
american_scientific_journal-1024	210	14	turin	turin	PROPN
american_scientific_journal-1024	210	15	water	water	PROPN
american_scientific_journal-1024	210	16	supply	supply	NOUN
american_scientific_journal-1024	210	17	”	"	PUNCT
american_scientific_journal-1024	210	18	,	,	PUNCT
american_scientific_journal-1024	210	19	the	the	DET
american_scientific_journal-1024	210	20	review	review	NOUN
american_scientific_journal-1024	210	21	journal	journal	NOUN
american_scientific_journal-1024	210	22	of	of	ADP
american_scientific_journal-1024	210	23	the	the	DET
american_scientific_journal-1024	210	24	international	international	ADJ
american_scientific_journal-1024	210	25	water	water	NOUN
american_scientific_journal-1024	210	26	supply	supply	PROPN
american_scientific_journal-1024	210	27	association	association	PROPN
american_scientific_journal-1024	210	28	,	,	PUNCT
american_scientific_journal-1024	210	29	vol	vol	NOUN
american_scientific_journal-1024	210	30	.	.	PROPN
american_scientific_journal-1024	210	31	15	15	NUM
american_scientific_journal-1024	210	32	,	,	PUNCT
american_scientific_journal-1024	210	33	no	no	INTJ
american_scientific_journal-1024	210	34	.	.	NOUN
american_scientific_journal-1024	210	35	3	3	NUM
american_scientific_journal-1024	210	36	,	,	PUNCT
american_scientific_journal-1024	210	37	pp	pp	ADJ
american_scientific_journal-1024	210	38	.	.	PUNCT
american_scientific_journal-1024	210	39	17984	17984	NUM
american_scientific_journal-1024	210	40	,	,	PUNCT
american_scientific_journal-1024	210	41	1997	1997	NUM
american_scientific_journal-1024	210	42	.	.	PUNCT
american_scientific_journal-1024	211	1	[	[	X
american_scientific_journal-1024	211	2	10	10	NUM
american_scientific_journal-1024	211	3	]	]	X
american_scientific_journal-1024	211	4	y.	y.	PROPN
american_scientific_journal-1024	211	5	c.	c.	PROPN
american_scientific_journal-1024	211	6	l.	l.	PROPN
american_scientific_journal-1024	211	7	chan	chan	PROPN
american_scientific_journal-1024	211	8	and	and	CCONJ
american_scientific_journal-1024	211	9	b.	b.	PROPN
american_scientific_journal-1024	211	10	e.	e.	PROPN
american_scientific_journal-1024	211	11	lynn	lynn	PROPN
american_scientific_journal-1024	211	12	.	.	PUNCT
american_scientific_journal-1024	212	1	“	"	PUNCT
american_scientific_journal-1024	212	2	performance	performance	NOUN
american_scientific_journal-1024	212	3	evaluation	evaluation	NOUN
american_scientific_journal-1024	212	4	and	and	CCONJ
american_scientific_journal-1024	212	5	the	the	DET
american_scientific_journal-1024	212	6	analytic	analytic	ADJ
american_scientific_journal-1024	212	7	hierarchy	hierarchy	NOUN
american_scientific_journal-1024	212	8	process	process	NOUN
american_scientific_journal-1024	212	9	”	"	PUNCT
american_scientific_journal-1024	212	10	,	,	PUNCT
american_scientific_journal-1024	212	11	journal	journal	NOUN
american_scientific_journal-1024	212	12	of	of	ADP
american_scientific_journal-1024	212	13	management	management	NOUN
american_scientific_journal-1024	212	14	accounting	accounting	NOUN
american_scientific_journal-1024	212	15	research	research	NOUN
american_scientific_journal-1024	212	16	,	,	PUNCT
american_scientific_journal-1024	212	17	3	3	NUM
american_scientific_journal-1024	212	18	:	:	PUNCT
american_scientific_journal-1024	212	19	pp	pp	ADJ
american_scientific_journal-1024	212	20	.	.	PUNCT
american_scientific_journal-1024	213	1	57	57	NUM
american_scientific_journal-1024	213	2	-	-	SYM
american_scientific_journal-1024	213	3	87	87	NUM
american_scientific_journal-1024	213	4	,	,	PUNCT
american_scientific_journal-1024	213	5	1991	1991	NUM
american_scientific_journal-1024	213	6	.	.	PUNCT
american_scientific_journal-1024	214	1	[	[	X
american_scientific_journal-1024	214	2	11	11	NUM
american_scientific_journal-1024	214	3	]	]	PUNCT
american_scientific_journal-1024	214	4	p.	p.	NOUN
american_scientific_journal-1024	214	5	kotler	kotler	NOUN
american_scientific_journal-1024	214	6	.	.	PUNCT
american_scientific_journal-1024	215	1	marketing	marketing	NOUN
american_scientific_journal-1024	215	2	management	management	NOUN
american_scientific_journal-1024	215	3	:	:	PUNCT
american_scientific_journal-1024	215	4	upper	upper	ADJ
american_scientific_journal-1024	215	5	saddle	saddle	NOUN
american_scientific_journal-1024	215	6	river	river	NOUN
american_scientific_journal-1024	215	7	,	,	PUNCT
american_scientific_journal-1024	215	8	prentice	prentice	PROPN
american_scientific_journal-1024	215	9	hall	hall	PROPN
american_scientific_journal-1024	215	10	international	international	PROPN
american_scientific_journal-1024	215	11	inc	inc	PROPN
american_scientific_journal-1024	215	12	,	,	PUNCT
american_scientific_journal-1024	215	13	pp	pp	PROPN
american_scientific_journal-1024	215	14	.	.	PUNCT
american_scientific_journal-1024	216	1	1	1	NUM
american_scientific_journal-1024	216	2	,	,	PUNCT
american_scientific_journal-1024	216	3	2000	2000	NUM
american_scientific_journal-1024	216	4	.	.	PUNCT
american_scientific_journal-1024	217	1	[	[	X
american_scientific_journal-1024	217	2	12	12	NUM
american_scientific_journal-1024	217	3	]	]	PUNCT
american_scientific_journal-1024	217	4	l.	l.	PROPN
american_scientific_journal-1024	217	5	nilsson	nilsson	PROPN
american_scientific_journal-1024	217	6	,	,	PUNCT
american_scientific_journal-1024	217	7	m.	m.	PROPN
american_scientific_journal-1024	217	8	d.	d.	PROPN
american_scientific_journal-1024	217	9	johnson	johnson	PROPN
american_scientific_journal-1024	217	10	and	and	CCONJ
american_scientific_journal-1024	217	11	a.	a.	PROPN
american_scientific_journal-1024	217	12	gustafsson	gustafsson	PROPN
american_scientific_journal-1024	217	13	.	.	PUNCT
american_scientific_journal-1024	218	1	the	the	DET
american_scientific_journal-1024	218	2	impact	impact	NOUN
american_scientific_journal-1024	218	3	of	of	ADP
american_scientific_journal-1024	218	4	quality	quality	NOUN
american_scientific_journal-1024	218	5	practices	practice	NOUN
american_scientific_journal-1024	218	6	on	on	ADP
american_scientific_journal-1024	218	7	customer	customer	NOUN
american_scientific_journal-1024	218	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	218	9	and	and	CCONJ
american_scientific_journal-1024	218	10	business	business	NOUN
american_scientific_journal-1024	218	11	results	result	NOUN
american_scientific_journal-1024	218	12	:	:	PUNCT
american_scientific_journal-1024	218	13	product	product	NOUN
american_scientific_journal-1024	218	14	versus	versus	ADP
american_scientific_journal-1024	218	15	service	service	NOUN
american_scientific_journal-1024	218	16	organizations	organization	NOUN
american_scientific_journal-1024	218	17	[	[	X
american_scientific_journal-1024	218	18	electronic	electronic	ADJ
american_scientific_journal-1024	218	19	version	version	NOUN
american_scientific_journal-1024	218	20	]	]	PUNCT
american_scientific_journal-1024	218	21	.	.	PUNCT
american_scientific_journal-1024	218	22	retrieved	retrieve	VERB
american_scientific_journal-1024	218	23	[	[	X
american_scientific_journal-1024	218	24	28/07/2015	28/07/2015	NUM
american_scientific_journal-1024	218	25	]	]	PUNCT
american_scientific_journal-1024	218	26	,	,	PUNCT
american_scientific_journal-1024	218	27	from	from	ADP
american_scientific_journal-1024	218	28	cornell	cornell	PROPN
american_scientific_journal-1024	218	29	university	university	PROPN
american_scientific_journal-1024	218	30	,	,	PUNCT
american_scientific_journal-1024	218	31	school	school	NOUN
american_scientific_journal-1024	218	32	of	of	ADP
american_scientific_journal-1024	218	33	hospitality	hospitality	PROPN
american_scientific_journal-1024	218	34	administration	administration	NOUN
american_scientific_journal-1024	218	35	site	site	NOUN
american_scientific_journal-1024	218	36	:	:	PUNCT
american_scientific_journal-1024	218	37	http://scholarship.sha.cornell.edu/articles/694	http://scholarship.sha.cornell.edu/articles/694	PROPN
american_scientific_journal-1024	218	38	.	.	PROPN
american_scientific_journal-1024	218	39	2001	2001	NUM
american_scientific_journal-1024	218	40	.	.	PUNCT
american_scientific_journal-1024	219	1	[	[	X
american_scientific_journal-1024	219	2	13	13	NUM
american_scientific_journal-1024	219	3	]	]	PUNCT
american_scientific_journal-1024	219	4	c.	c.	NOUN
american_scientific_journal-1024	219	5	fornell	fornell	PROPN
american_scientific_journal-1024	219	6	.	.	PUNCT
american_scientific_journal-1024	220	1	the	the	DET
american_scientific_journal-1024	220	2	satisfied	satisfied	ADJ
american_scientific_journal-1024	220	3	customer	customer	NOUN
american_scientific_journal-1024	220	4	–	–	PUNCT
american_scientific_journal-1024	220	5	winners	winner	NOUN
american_scientific_journal-1024	220	6	and	and	CCONJ
american_scientific_journal-1024	220	7	losers	loser	NOUN
american_scientific_journal-1024	220	8	in	in	ADP
american_scientific_journal-1024	220	9	the	the	DET
american_scientific_journal-1024	220	10	battle	battle	NOUN
american_scientific_journal-1024	220	11	for	for	ADP
american_scientific_journal-1024	220	12	buyer	buyer	NOUN
american_scientific_journal-1024	220	13	preference	preference	NOUN
american_scientific_journal-1024	220	14	:	:	PUNCT
american_scientific_journal-1024	220	15	new	new	PROPN
american_scientific_journal-1024	220	16	york	york	PROPN
american_scientific_journal-1024	220	17	,	,	PUNCT
american_scientific_journal-1024	220	18	palgrave	palgrave	PROPN
american_scientific_journal-1024	220	19	macmillan	macmillan	PROPN
american_scientific_journal-1024	220	20	,	,	PUNCT
american_scientific_journal-1024	220	21	pp	pp	PROPN
american_scientific_journal-1024	220	22	.	.	PUNCT
american_scientific_journal-1024	220	23	16	16	NUM
american_scientific_journal-1024	220	24	,	,	PUNCT
american_scientific_journal-1024	220	25	2007	2007	NUM
american_scientific_journal-1024	220	26	.	.	PUNCT
american_scientific_journal-1024	221	1	[	[	X
american_scientific_journal-1024	221	2	14	14	NUM
american_scientific_journal-1024	221	3	]	]	X
american_scientific_journal-1024	221	4	g.	g.	PROPN
american_scientific_journal-1024	221	5	a.	a.	PROPN
american_scientific_journal-1024	221	6	churchill	churchill	PROPN
american_scientific_journal-1024	221	7	,	,	PUNCT
american_scientific_journal-1024	221	8	jr	jr	PROPN
american_scientific_journal-1024	221	9	.	.	PROPN
american_scientific_journal-1024	221	10	and	and	CCONJ
american_scientific_journal-1024	221	11	c.	c.	PROPN
american_scientific_journal-1024	221	12	surprenant	surprenant	PROPN
american_scientific_journal-1024	221	13	.	.	PUNCT
american_scientific_journal-1024	222	1	“	"	PUNCT
american_scientific_journal-1024	222	2	an	an	DET
american_scientific_journal-1024	222	3	investigation	investigation	NOUN
american_scientific_journal-1024	222	4	into	into	ADP
american_scientific_journal-1024	222	5	the	the	DET
american_scientific_journal-1024	222	6	determinants	determinant	NOUN
american_scientific_journal-1024	222	7	of	of	ADP
american_scientific_journal-1024	222	8	customer	customer	NOUN
american_scientific_journal-1024	222	9	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	222	10	”	"	PUNCT
american_scientific_journal-1024	222	11	.	.	PUNCT
american_scientific_journal-1024	223	1	journal	journal	NOUN
american_scientific_journal-1024	223	2	of	of	ADP
american_scientific_journal-1024	223	3	marketing	marketing	NOUN
american_scientific_journal-1024	223	4	research	research	NOUN
american_scientific_journal-1024	223	5	,	,	PUNCT
american_scientific_journal-1024	223	6	vol	vol	NOUN
american_scientific_journal-1024	223	7	.	.	PROPN
american_scientific_journal-1024	223	8	19	19	NUM
american_scientific_journal-1024	223	9	(	(	PUNCT
american_scientific_journal-1024	223	10	november	november	PROPN
american_scientific_journal-1024	223	11	)	)	PUNCT
american_scientific_journal-1024	223	12	,	,	PUNCT
american_scientific_journal-1024	223	13	pp	pp	PROPN
american_scientific_journal-1024	223	14	.	.	PUNCT
american_scientific_journal-1024	224	1	491	491	NUM
american_scientific_journal-1024	224	2	-	-	SYM
american_scientific_journal-1024	224	3	503	503	NUM
american_scientific_journal-1024	224	4	,	,	PUNCT
american_scientific_journal-1024	224	5	1982	1982	NUM
american_scientific_journal-1024	224	6	.	.	PUNCT
american_scientific_journal-1024	225	1	[	[	X
american_scientific_journal-1024	225	2	15	15	NUM
american_scientific_journal-1024	225	3	]	]	X
american_scientific_journal-1024	225	4	c.	c.	PROPN
american_scientific_journal-1024	225	5	grönroos	grönroos	PROPN
american_scientific_journal-1024	225	6	.	.	PUNCT
american_scientific_journal-1024	226	1	service	service	NOUN
american_scientific_journal-1024	226	2	management	management	NOUN
american_scientific_journal-1024	226	3	and	and	CCONJ
american_scientific_journal-1024	226	4	marketing	marketing	NOUN
american_scientific_journal-1024	226	5	:	:	PUNCT
american_scientific_journal-1024	226	6	customer	customer	NOUN
american_scientific_journal-1024	226	7	management	management	NOUN
american_scientific_journal-1024	226	8	in	in	ADP
american_scientific_journal-1024	226	9	service	service	NOUN
american_scientific_journal-1024	226	10	competition	competition	NOUN
american_scientific_journal-1024	226	11	.	.	PUNCT
american_scientific_journal-1024	227	1	chichester	chichester	PROPN
american_scientific_journal-1024	227	2	:	:	PUNCT
american_scientific_journal-1024	227	3	united	united	PROPN
american_scientific_journal-1024	227	4	kingdom	kingdom	PROPN
american_scientific_journal-1024	227	5	,	,	PUNCT
american_scientific_journal-1024	227	6	john	john	PROPN
american_scientific_journal-1024	227	7	wiley	wiley	PROPN
american_scientific_journal-1024	227	8	&	&	CCONJ
american_scientific_journal-1024	227	9	sons	sons	PROPN
american_scientific_journal-1024	227	10	ltd	ltd	PROPN
american_scientific_journal-1024	227	11	,	,	PUNCT
american_scientific_journal-1024	227	12	3rd	3rd	ADJ
american_scientific_journal-1024	227	13	edition	edition	NOUN
american_scientific_journal-1024	227	14	,	,	PUNCT
american_scientific_journal-1024	227	15	pp	pp	ADP
american_scientific_journal-1024	227	16	.	.	PUNCT
american_scientific_journal-1024	227	17	146	146	NUM
american_scientific_journal-1024	227	18	,	,	PUNCT
american_scientific_journal-1024	227	19	2007	2007	NUM
american_scientific_journal-1024	227	20	.	.	PUNCT
american_scientific_journal-1024	228	1	[	[	X
american_scientific_journal-1024	228	2	16	16	NUM
american_scientific_journal-1024	228	3	]	]	PUNCT
american_scientific_journal-1024	228	4	m.	m.	NOUN
american_scientific_journal-1024	228	5	terziovski	terziovski	PROPN
american_scientific_journal-1024	228	6	and	and	CCONJ
american_scientific_journal-1024	228	7	d.	d.	PROPN
american_scientific_journal-1024	228	8	samson	samson	PROPN
american_scientific_journal-1024	228	9	.	.	PUNCT
american_scientific_journal-1024	229	1	“	"	PUNCT
american_scientific_journal-1024	229	2	the	the	DET
american_scientific_journal-1024	229	3	link	link	NOUN
american_scientific_journal-1024	229	4	between	between	ADP
american_scientific_journal-1024	229	5	total	total	ADJ
american_scientific_journal-1024	229	6	quality	quality	NOUN
american_scientific_journal-1024	229	7	management	management	NOUN
american_scientific_journal-1024	229	8	practice	practice	NOUN
american_scientific_journal-1024	229	9	and	and	CCONJ
american_scientific_journal-1024	229	10	organisational	organisational	ADJ
american_scientific_journal-1024	229	11	performance	performance	NOUN
american_scientific_journal-1024	229	12	”	"	PUNCT
american_scientific_journal-1024	229	13	,	,	PUNCT
american_scientific_journal-1024	229	14	international	international	ADJ
american_scientific_journal-1024	229	15	journal	journal	NOUN
american_scientific_journal-1024	229	16	of	of	ADP
american_scientific_journal-1024	229	17	quality	quality	NOUN
american_scientific_journal-1024	229	18	and	and	CCONJ
american_scientific_journal-1024	229	19	reliabilty	reliabilty	NOUN
american_scientific_journal-1024	229	20	management	management	NOUN
american_scientific_journal-1024	229	21	,	,	PUNCT
american_scientific_journal-1024	229	22	vol	vol	NOUN
american_scientific_journal-1024	229	23	.	.	PROPN
american_scientific_journal-1024	229	24	16	16	NUM
american_scientific_journal-1024	229	25	,	,	PUNCT
american_scientific_journal-1024	229	26	issue	issue	NOUN
american_scientific_journal-1024	229	27	3	3	NUM
american_scientific_journal-1024	229	28	,	,	PUNCT
american_scientific_journal-1024	229	29	pp	pp	ADJ
american_scientific_journal-1024	229	30	.	.	PUNCT
american_scientific_journal-1024	230	1	226	226	NUM
american_scientific_journal-1024	230	2	-	-	SYM
american_scientific_journal-1024	230	3	37	37	NUM
american_scientific_journal-1024	230	4	,	,	PUNCT
american_scientific_journal-1024	230	5	1999	1999	NUM
american_scientific_journal-1024	230	6	.	.	PUNCT
american_scientific_journal-1024	231	1	[	[	X
american_scientific_journal-1024	231	2	17	17	NUM
american_scientific_journal-1024	231	3	]	]	X
american_scientific_journal-1024	231	4	d.	d.	PROPN
american_scientific_journal-1024	231	5	j.	j.	PROPN
american_scientific_journal-1024	231	6	lemak	lemak	PROPN
american_scientific_journal-1024	231	7	and	and	CCONJ
american_scientific_journal-1024	231	8	r.	r.	PROPN
american_scientific_journal-1024	231	9	reed	reed	PROPN
american_scientific_journal-1024	231	10	.	.	PUNCT
american_scientific_journal-1024	232	1	“	"	PUNCT
american_scientific_journal-1024	232	2	commitment	commitment	NOUN
american_scientific_journal-1024	232	3	to	to	ADP
american_scientific_journal-1024	232	4	total	total	ADJ
american_scientific_journal-1024	232	5	quality	quality	NOUN
american_scientific_journal-1024	232	6	management	management	NOUN
american_scientific_journal-1024	232	7	:	:	PUNCT
american_scientific_journal-1024	232	8	is	be	AUX
american_scientific_journal-1024	232	9	there	there	PRON
american_scientific_journal-1024	232	10	a	a	DET
american_scientific_journal-1024	232	11	relationship	relationship	NOUN
american_scientific_journal-1024	232	12	with	with	ADP
american_scientific_journal-1024	232	13	firm	firm	ADJ
american_scientific_journal-1024	232	14	performance	performance	NOUN
american_scientific_journal-1024	232	15	?	?	PUNCT
american_scientific_journal-1024	232	16	”	"	PUNCT
american_scientific_journal-1024	232	17	journal	journal	NOUN
american_scientific_journal-1024	232	18	of	of	ADP
american_scientific_journal-1024	232	19	quality	quality	NOUN
american_scientific_journal-1024	232	20	management	management	NOUN
american_scientific_journal-1024	232	21	,	,	PUNCT
american_scientific_journal-1024	232	22	vol	vol	NOUN
american_scientific_journal-1024	232	23	.	.	PROPN
american_scientific_journal-1024	232	24	2	2	NUM
american_scientific_journal-1024	232	25	,	,	PUNCT
american_scientific_journal-1024	232	26	pp.67	pp.67	NOUN
american_scientific_journal-1024	232	27	-	-	PUNCT
american_scientific_journal-1024	232	28	87	87	NUM
american_scientific_journal-1024	232	29	,	,	PUNCT
american_scientific_journal-1024	232	30	1997	1997	NUM
american_scientific_journal-1024	232	31	.	.	PUNCT
american_scientific_journal-1024	233	1	[	[	X
american_scientific_journal-1024	233	2	18	18	NUM
american_scientific_journal-1024	233	3	]	]	X
american_scientific_journal-1024	233	4	b.	b.	PROPN
american_scientific_journal-1024	233	5	wrenn	wrenn	PROPN
american_scientific_journal-1024	233	6	.	.	PUNCT
american_scientific_journal-1024	234	1	the	the	DET
american_scientific_journal-1024	234	2	market	market	NOUN
american_scientific_journal-1024	234	3	orientation	orientation	NOUN
american_scientific_journal-1024	234	4	construct	construct	VERB
american_scientific_journal-1024	234	5	:	:	PUNCT
american_scientific_journal-1024	234	6	measurement	measurement	NOUN
american_scientific_journal-1024	234	7	and	and	CCONJ
american_scientific_journal-1024	234	8	scaling	scale	VERB
american_scientific_journal-1024	234	9	issues	issue	NOUN
american_scientific_journal-1024	234	10	,	,	PUNCT
american_scientific_journal-1024	234	11	journal	journal	NOUN
american_scientific_journal-1024	234	12	of	of	ADP
american_scientific_journal-1024	234	13	marketing	marketing	NOUN
american_scientific_journal-1024	234	14	316	316	NUM
american_scientific_journal-1024	234	15	http://scholarship.sha.cornell.edu/articles/694	http://scholarship.sha.cornell.edu/articles/694	PROPN
american_scientific_journal-1024	234	16	american	american	PROPN
american_scientific_journal-1024	234	17	scientific	scientific	ADJ
american_scientific_journal-1024	234	18	research	research	PROPN
american_scientific_journal-1024	234	19	journal	journal	NOUN
american_scientific_journal-1024	234	20	for	for	ADP
american_scientific_journal-1024	234	21	engineering	engineering	NOUN
american_scientific_journal-1024	234	22	,	,	PUNCT
american_scientific_journal-1024	234	23	technology	technology	NOUN
american_scientific_journal-1024	234	24	,	,	PUNCT
american_scientific_journal-1024	234	25	and	and	CCONJ
american_scientific_journal-1024	234	26	sciences	science	NOUN
american_scientific_journal-1024	234	27	(	(	PUNCT
american_scientific_journal-1024	234	28	asrjets	asrjet	NOUN
american_scientific_journal-1024	234	29	)	)	PUNCT
american_scientific_journal-1024	234	30	(	(	PUNCT
american_scientific_journal-1024	234	31	2016	2016	NUM
american_scientific_journal-1024	234	32	)	)	PUNCT
american_scientific_journal-1024	234	33	volume	volume	NOUN
american_scientific_journal-1024	234	34	17	17	NUM
american_scientific_journal-1024	234	35	,	,	PUNCT
american_scientific_journal-1024	234	36	no	no	DET
american_scientific_journal-1024	234	37	1	1	NUM
american_scientific_journal-1024	234	38	,	,	PUNCT
american_scientific_journal-1024	234	39	pp	pp	ADV
american_scientific_journal-1024	234	40	307	307	NUM
american_scientific_journal-1024	234	41	-	-	SYM
american_scientific_journal-1024	234	42	317	317	NUM
american_scientific_journal-1024	234	43	theory	theory	NOUN
american_scientific_journal-1024	234	44	and	and	CCONJ
american_scientific_journal-1024	234	45	practice	practice	NOUN
american_scientific_journal-1024	234	46	,	,	PUNCT
american_scientific_journal-1024	234	47	vol	vol	NOUN
american_scientific_journal-1024	234	48	.	.	PROPN
american_scientific_journal-1024	234	49	5	5	NUM
american_scientific_journal-1024	234	50	,	,	PUNCT
american_scientific_journal-1024	234	51	no	no	INTJ
american_scientific_journal-1024	234	52	.	.	NOUN
american_scientific_journal-1024	234	53	3	3	NUM
american_scientific_journal-1024	234	54	,	,	PUNCT
american_scientific_journal-1024	234	55	pp	pp	ADJ
american_scientific_journal-1024	234	56	.	.	PUNCT
american_scientific_journal-1024	235	1	31	31	NUM
american_scientific_journal-1024	235	2	-	-	SYM
american_scientific_journal-1024	235	3	54	54	NUM
american_scientific_journal-1024	235	4	,	,	PUNCT
american_scientific_journal-1024	235	5	1997	1997	NUM
american_scientific_journal-1024	235	6	.	.	PUNCT
american_scientific_journal-1024	236	1	[	[	X
american_scientific_journal-1024	236	2	19	19	NUM
american_scientific_journal-1024	236	3	]	]	X
american_scientific_journal-1024	236	4	c.	c.	PROPN
american_scientific_journal-1024	236	5	d.	d.	PROPN
american_scientific_journal-1024	236	6	ittner	ittner	PROPN
american_scientific_journal-1024	236	7	and	and	CCONJ
american_scientific_journal-1024	236	8	d.	d.	PROPN
american_scientific_journal-1024	236	9	f.	f.	PROPN
american_scientific_journal-1024	236	10	larcker	larcker	PROPN
american_scientific_journal-1024	236	11	.	.	PUNCT
american_scientific_journal-1024	237	1	“	"	PUNCT
american_scientific_journal-1024	237	2	measuring	measure	VERB
american_scientific_journal-1024	237	3	the	the	DET
american_scientific_journal-1024	237	4	impact	impact	NOUN
american_scientific_journal-1024	237	5	of	of	ADP
american_scientific_journal-1024	237	6	quality	quality	NOUN
american_scientific_journal-1024	237	7	initiatives	initiative	NOUN
american_scientific_journal-1024	237	8	on	on	ADP
american_scientific_journal-1024	237	9	firm	firm	ADJ
american_scientific_journal-1024	237	10	financial	financial	ADJ
american_scientific_journal-1024	237	11	performance	performance	NOUN
american_scientific_journal-1024	237	12	,	,	PUNCT
american_scientific_journal-1024	237	13	”	"	PUNCT
american_scientific_journal-1024	237	14	in	in	ADP
american_scientific_journal-1024	237	15	advances	advance	NOUN
american_scientific_journal-1024	237	16	in	in	ADP
american_scientific_journal-1024	237	17	the	the	DET
american_scientific_journal-1024	237	18	management	management	NOUN
american_scientific_journal-1024	237	19	of	of	ADP
american_scientific_journal-1024	237	20	organization	organization	NOUN
american_scientific_journal-1024	237	21	quality	quality	NOUN
american_scientific_journal-1024	237	22	,	,	PUNCT
american_scientific_journal-1024	237	23	vol	vol	NOUN
american_scientific_journal-1024	237	24	.	.	PROPN
american_scientific_journal-1024	237	25	1	1	NUM
american_scientific_journal-1024	237	26	,	,	PUNCT
american_scientific_journal-1024	237	27	soumeh	soumeh	PROPN
american_scientific_journal-1024	237	28	ghosh	ghosh	PROPN
american_scientific_journal-1024	237	29	and	and	CCONJ
american_scientific_journal-1024	237	30	donald	donald	PROPN
american_scientific_journal-1024	237	31	fedor	fedor	PROPN
american_scientific_journal-1024	237	32	,	,	PUNCT
american_scientific_journal-1024	237	33	eds	eds	PROPN
american_scientific_journal-1024	237	34	:	:	PUNCT
american_scientific_journal-1024	237	35	greenwich	greenwich	PROPN
american_scientific_journal-1024	237	36	,	,	PUNCT
american_scientific_journal-1024	237	37	ct	ct	PROPN
american_scientific_journal-1024	237	38	,	,	PUNCT
american_scientific_journal-1024	237	39	jai	jai	PROPN
american_scientific_journal-1024	237	40	press	press	PROPN
american_scientific_journal-1024	237	41	,	,	PUNCT
american_scientific_journal-1024	237	42	pp	pp	ADJ
american_scientific_journal-1024	237	43	.	.	PUNCT
american_scientific_journal-1024	238	1	1	1	NUM
american_scientific_journal-1024	238	2	-	-	SYM
american_scientific_journal-1024	238	3	37	37	NUM
american_scientific_journal-1024	238	4	,	,	PUNCT
american_scientific_journal-1024	238	5	1996	1996	NUM
american_scientific_journal-1024	238	6	.	.	PUNCT
american_scientific_journal-1024	239	1	[	[	X
american_scientific_journal-1024	239	2	20	20	NUM
american_scientific_journal-1024	239	3	]	]	X
american_scientific_journal-1024	239	4	f.	f.	PROPN
american_scientific_journal-1024	239	5	reichheld	reichheld	PROPN
american_scientific_journal-1024	239	6	and	and	CCONJ
american_scientific_journal-1024	239	7	w.	w.	PROPN
american_scientific_journal-1024	239	8	e.	e.	PROPN
american_scientific_journal-1024	239	9	sasser	sasser	PROPN
american_scientific_journal-1024	239	10	.	.	PUNCT
american_scientific_journal-1024	240	1	jr	jr	PROPN
american_scientific_journal-1024	240	2	.	.	PUNCT
american_scientific_journal-1024	241	1	“	"	PUNCT
american_scientific_journal-1024	241	2	zero	zero	NUM
american_scientific_journal-1024	241	3	defections	defection	NOUN
american_scientific_journal-1024	241	4	:	:	PUNCT
american_scientific_journal-1024	241	5	quality	quality	NOUN
american_scientific_journal-1024	241	6	comes	come	VERB
american_scientific_journal-1024	241	7	to	to	ADP
american_scientific_journal-1024	241	8	servive	servive	ADJ
american_scientific_journal-1024	241	9	”	"	PUNCT
american_scientific_journal-1024	241	10	.	.	PUNCT
american_scientific_journal-1024	242	1	havard	havard	PROPN
american_scientific_journal-1024	242	2	business	business	PROPN
american_scientific_journal-1024	242	3	review	review	PROPN
american_scientific_journal-1024	242	4	,	,	PUNCT
american_scientific_journal-1024	242	5	no	no	INTJ
american_scientific_journal-1024	242	6	.	.	NOUN
american_scientific_journal-1024	242	7	5	5	NUM
american_scientific_journal-1024	242	8	,	,	PUNCT
american_scientific_journal-1024	242	9	pp	pp	ADJ
american_scientific_journal-1024	242	10	.	.	PUNCT
american_scientific_journal-1024	243	1	105	105	NUM
american_scientific_journal-1024	243	2	-	-	SYM
american_scientific_journal-1024	243	3	111	111	NUM
american_scientific_journal-1024	243	4	,	,	PUNCT
american_scientific_journal-1024	243	5	september	september	PROPN
american_scientific_journal-1024	243	6	–	–	PUNCT
american_scientific_journal-1024	243	7	october	october	PROPN
american_scientific_journal-1024	243	8	1990	1990	NUM
american_scientific_journal-1024	243	9	.	.	PUNCT
american_scientific_journal-1024	244	1	[	[	X
american_scientific_journal-1024	244	2	21	21	NUM
american_scientific_journal-1024	244	3	]	]	X
american_scientific_journal-1024	244	4	j.	j.	PROPN
american_scientific_journal-1024	244	5	singh	singh	PROPN
american_scientific_journal-1024	244	6	.	.	PUNCT
american_scientific_journal-1024	245	1	“	"	PUNCT
american_scientific_journal-1024	245	2	industry	industry	NOUN
american_scientific_journal-1024	245	3	characteristics	characteristic	NOUN
american_scientific_journal-1024	245	4	and	and	CCONJ
american_scientific_journal-1024	245	5	consumer	consumer	NOUN
american_scientific_journal-1024	245	6	dissatisfaction	dissatisfaction	NOUN
american_scientific_journal-1024	245	7	”	"	PUNCT
american_scientific_journal-1024	245	8	,	,	PUNCT
american_scientific_journal-1024	245	9	journal	journal	NOUN
american_scientific_journal-1024	245	10	of	of	ADP
american_scientific_journal-1024	245	11	consumer	consumer	NOUN
american_scientific_journal-1024	245	12	affairs	affair	NOUN
american_scientific_journal-1024	245	13	.	.	PUNCT
american_scientific_journal-1024	246	1	vol	vol	NOUN
american_scientific_journal-1024	246	2	.	.	PROPN
american_scientific_journal-1024	247	1	25	25	NUM
american_scientific_journal-1024	247	2	,	,	PUNCT
american_scientific_journal-1024	247	3	pp	pp	ADJ
american_scientific_journal-1024	247	4	.	.	PUNCT
american_scientific_journal-1024	248	1	19	19	NUM
american_scientific_journal-1024	248	2	-	-	SYM
american_scientific_journal-1024	248	3	56	56	NUM
american_scientific_journal-1024	248	4	,	,	PUNCT
american_scientific_journal-1024	248	5	1991	1991	NUM
american_scientific_journal-1024	248	6	.	.	PUNCT
american_scientific_journal-1024	249	1	[	[	X
american_scientific_journal-1024	249	2	22	22	NUM
american_scientific_journal-1024	249	3	]	]	PUNCT
american_scientific_journal-1024	249	4	s.	s.	PROPN
american_scientific_journal-1024	249	5	s.	s.	PROPN
american_scientific_journal-1024	249	6	tax	tax	PROPN
american_scientific_journal-1024	249	7	,	,	PUNCT
american_scientific_journal-1024	249	8	s.	s.	PROPN
american_scientific_journal-1024	249	9	w.	w.	PROPN
american_scientific_journal-1024	249	10	brown	brown	PROPN
american_scientific_journal-1024	249	11	and	and	CCONJ
american_scientific_journal-1024	249	12	m.	m.	NOUN
american_scientific_journal-1024	249	13	chandrashekaran	chandrashekaran	NOUN
american_scientific_journal-1024	249	14	.	.	PUNCT
american_scientific_journal-1024	250	1	“	"	PUNCT
american_scientific_journal-1024	250	2	customer	customer	NOUN
american_scientific_journal-1024	250	3	evaluations	evaluation	NOUN
american_scientific_journal-1024	250	4	of	of	ADP
american_scientific_journal-1024	250	5	service	service	NOUN
american_scientific_journal-1024	250	6	complaint	complaint	NOUN
american_scientific_journal-1024	250	7	experiences	experience	NOUN
american_scientific_journal-1024	250	8	:	:	PUNCT
american_scientific_journal-1024	250	9	implications	implication	NOUN
american_scientific_journal-1024	250	10	for	for	ADP
american_scientific_journal-1024	250	11	relationship	relationship	NOUN
american_scientific_journal-1024	250	12	marketing	marketing	NOUN
american_scientific_journal-1024	250	13	”	"	PUNCT
american_scientific_journal-1024	250	14	,	,	PUNCT
american_scientific_journal-1024	250	15	journal	journal	NOUN
american_scientific_journal-1024	250	16	of	of	ADP
american_scientific_journal-1024	250	17	marketing	marketing	NOUN
american_scientific_journal-1024	250	18	,	,	PUNCT
american_scientific_journal-1024	250	19	vol	vol	NOUN
american_scientific_journal-1024	250	20	.	.	PUNCT
american_scientific_journal-1024	250	21	62(2	62(2	NUM
american_scientific_journal-1024	250	22	)	)	PUNCT
american_scientific_journal-1024	250	23	,	,	PUNCT
american_scientific_journal-1024	250	24	pp	pp	ADP
american_scientific_journal-1024	250	25	.	.	PUNCT
american_scientific_journal-1024	251	1	60	60	NUM
american_scientific_journal-1024	251	2	-	-	SYM
american_scientific_journal-1024	251	3	76	76	NUM
american_scientific_journal-1024	251	4	,	,	PUNCT
american_scientific_journal-1024	251	5	1998	1998	NUM
american_scientific_journal-1024	251	6	.	.	PUNCT
american_scientific_journal-1024	252	1	[	[	X
american_scientific_journal-1024	252	2	23	23	NUM
american_scientific_journal-1024	252	3	]	]	PUNCT
american_scientific_journal-1024	252	4	l.	l.	PROPN
american_scientific_journal-1024	252	5	l.	l.	PROPN
american_scientific_journal-1024	252	6	berry	berry	PROPN
american_scientific_journal-1024	252	7	and	and	CCONJ
american_scientific_journal-1024	252	8	a.	a.	NOUN
american_scientific_journal-1024	252	9	parasuraman	parasuraman	NOUN
american_scientific_journal-1024	252	10	.	.	PUNCT
american_scientific_journal-1024	253	1	“	"	PUNCT
american_scientific_journal-1024	253	2	marketing	marketing	NOUN
american_scientific_journal-1024	253	3	services	service	NOUN
american_scientific_journal-1024	253	4	:	:	PUNCT
american_scientific_journal-1024	253	5	competing	compete	VERB
american_scientific_journal-1024	253	6	through	through	ADP
american_scientific_journal-1024	253	7	quality	quality	NOUN
american_scientific_journal-1024	253	8	”	"	PUNCT
american_scientific_journal-1024	253	9	,	,	PUNCT
american_scientific_journal-1024	253	10	journal	journal	NOUN
american_scientific_journal-1024	253	11	of	of	ADP
american_scientific_journal-1024	253	12	marketing	marketing	NOUN
american_scientific_journal-1024	253	13	,	,	PUNCT
american_scientific_journal-1024	253	14	vol	vol	NOUN
american_scientific_journal-1024	253	15	.	.	PROPN
american_scientific_journal-1024	253	16	56	56	NUM
american_scientific_journal-1024	253	17	,	,	PUNCT
american_scientific_journal-1024	253	18	no	no	INTJ
american_scientific_journal-1024	253	19	.	.	NOUN
american_scientific_journal-1024	253	20	2	2	NUM
american_scientific_journal-1024	253	21	(	(	PUNCT
american_scientific_journal-1024	253	22	april	april	PROPN
american_scientific_journal-1024	253	23	1992	1992	NUM
american_scientific_journal-1024	253	24	)	)	PUNCT
american_scientific_journal-1024	253	25	,	,	PUNCT
american_scientific_journal-1024	253	26	pp.132	pp.132	PROPN
american_scientific_journal-1024	253	27	-	-	PUNCT
american_scientific_journal-1024	253	28	34	34	NUM
american_scientific_journal-1024	253	29	,	,	PUNCT
american_scientific_journal-1024	253	30	1992	1992	NUM
american_scientific_journal-1024	253	31	.	.	PUNCT
american_scientific_journal-1024	254	1	[	[	X
american_scientific_journal-1024	254	2	24	24	NUM
american_scientific_journal-1024	254	3	]	]	PUNCT
american_scientific_journal-1024	254	4	j.	j.	PROPN
american_scientific_journal-1024	254	5	z.	z.	PROPN
american_scientific_journal-1024	254	6	james	james	PROPN
american_scientific_journal-1024	254	7	and	and	CCONJ
american_scientific_journal-1024	254	8	m.	m.	NOUN
american_scientific_journal-1024	254	9	v.	v.	ADP
american_scientific_journal-1024	254	10	clay	clay	NOUN
american_scientific_journal-1024	254	11	.	.	PUNCT
american_scientific_journal-1024	255	1	“	"	PUNCT
american_scientific_journal-1024	255	2	the	the	DET
american_scientific_journal-1024	255	3	impact	impact	NOUN
american_scientific_journal-1024	255	4	of	of	ADP
american_scientific_journal-1024	255	5	brand	brand	NOUN
american_scientific_journal-1024	255	6	trust	trust	NOUN
american_scientific_journal-1024	255	7	and	and	CCONJ
american_scientific_journal-1024	255	8	satisfaction	satisfaction	NOUN
american_scientific_journal-1024	255	9	on	on	ADP
american_scientific_journal-1024	255	10	retailer	retailer	NOUN
american_scientific_journal-1024	255	11	repurchase	repurchase	VERB
american_scientific_journal-1024	255	12	intentions	intention	NOUN
american_scientific_journal-1024	255	13	”	"	PUNCT
american_scientific_journal-1024	255	14	,	,	PUNCT
american_scientific_journal-1024	255	15	journal	journal	NOUN
american_scientific_journal-1024	255	16	of	of	ADP
american_scientific_journal-1024	255	17	services	service	NOUN
american_scientific_journal-1024	255	18	marketing	marketing	NOUN
american_scientific_journal-1024	255	19	,	,	PUNCT
american_scientific_journal-1024	255	20	vol	vol	NOUN
american_scientific_journal-1024	255	21	.	.	PROPN
american_scientific_journal-1024	255	22	20	20	NUM
american_scientific_journal-1024	255	23	,	,	PUNCT
american_scientific_journal-1024	255	24	issue	issue	NOUN
american_scientific_journal-1024	255	25	6	6	NUM
american_scientific_journal-1024	255	26	,	,	PUNCT
american_scientific_journal-1024	255	27	pp	pp	ADJ
american_scientific_journal-1024	255	28	.	.	PUNCT
american_scientific_journal-1024	256	1	381	381	NUM
american_scientific_journal-1024	256	2	-	-	SYM
american_scientific_journal-1024	256	3	90	90	NUM
american_scientific_journal-1024	256	4	,	,	PUNCT
american_scientific_journal-1024	256	5	2006	2006	NUM
american_scientific_journal-1024	256	6	.	.	PUNCT
american_scientific_journal-1024	257	1	[	[	X
american_scientific_journal-1024	257	2	25	25	NUM
american_scientific_journal-1024	257	3	]	]	X
american_scientific_journal-1024	257	4	d.	d.	PROPN
american_scientific_journal-1024	257	5	r.	r.	PROPN
american_scientific_journal-1024	257	6	helm	helm	PROPN
american_scientific_journal-1024	257	7	.	.	PUNCT
american_scientific_journal-1024	258	1	water	water	NOUN
american_scientific_journal-1024	258	2	,	,	PUNCT
american_scientific_journal-1024	258	3	sustainability	sustainability	NOUN
american_scientific_journal-1024	258	4	and	and	CCONJ
american_scientific_journal-1024	258	5	regulation	regulation	NOUN
american_scientific_journal-1024	258	6	:	:	PUNCT
american_scientific_journal-1024	258	7	oxford	oxford	PROPN
american_scientific_journal-1024	258	8	,	,	PUNCT
american_scientific_journal-1024	258	9	the	the	DET
american_scientific_journal-1024	258	10	oxera	oxera	PROPN
american_scientific_journal-1024	258	11	press	press	NOUN
american_scientific_journal-1024	258	12	,	,	PUNCT
american_scientific_journal-1024	258	13	2003	2003	NUM
american_scientific_journal-1024	258	14	,	,	PUNCT
american_scientific_journal-1024	258	15	pp	pp	ADJ
american_scientific_journal-1024	258	16	.	.	PUNCT
american_scientific_journal-1024	259	1	1	1	NUM
american_scientific_journal-1024	259	2	-	-	SYM
american_scientific_journal-1024	259	3	12	12	NUM
american_scientific_journal-1024	259	4	.	.	PUNCT
american_scientific_journal-1024	260	1	317	317	NUM