id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
spir-12156	Cross, Katherine Alejandra Angel; Hoffmann, Anna Lauren	SORRY, BUT...: PLATFORM APOLOGIES, ABUSE, AND CONSTRUCTING THE CULPABLE SUBJECT	2021.0	4	.pdf	application/pdf	1299	68	43	More than hollow rhetoric, however, platform apologies are central to the construction of platforms’ social and political legitimacy. As with official and corporate apologies broadly, platform apologies set normative expectations; they “tell us what to avoid and what to strive for (Villadsen, 2008, p.	cache/spir-12156.pdf	txt/spir-12156.txt