id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
spir-8877	Barton, David; Lee, Carmen; Jones, Rodney; Vasquez, Camilla	Sociolinguistic perspectives on everyday digital practices	2016.0	11	.pdf	application/pdf	4769	285	48	Online  reviews  can  certainly  be  considered  a  form  of  consumer   empowerment  from  the  point  of  view  of  individuals  writing  reviews.   More  recently,  reports  in  the  media  have  also  begun  to  show  what  happens   when  business  owners  respond  publicly  to  reviews,  as  they  engage  in  processes  of   “service  recovery”  and  “online  reputation  management.”   	cache/spir-8877.pdf	txt/spir-8877.txt