id	sid	tid	token	lemma	pos
spir-11010	1	1	selected	select	VERB
spir-11010	1	2	papers	paper	NOUN
spir-11010	1	3	of	of	ADP
spir-11010	1	4	#	#	SYM
spir-11010	1	5	aoir2019	aoir2019	PROPN
spir-11010	1	6	:	:	PUNCT
spir-11010	1	7	the	the	DET
spir-11010	1	8	20th	20th	ADJ
spir-11010	1	9	annual	annual	ADJ
spir-11010	1	10	conference	conference	NOUN
spir-11010	1	11	of	of	ADP
spir-11010	1	12	the	the	DET
spir-11010	1	13	association	association	NOUN
spir-11010	1	14	of	of	ADP
spir-11010	1	15	internet	internet	NOUN
spir-11010	1	16	researchers	researcher	NOUN
spir-11010	1	17	brisbane	brisbane	NOUN
spir-11010	1	18	,	,	PUNCT
spir-11010	1	19	australia	australia	PROPN
spir-11010	1	20	/	/	SYM
spir-11010	1	21	2	2	NUM
spir-11010	1	22	-	-	SYM
spir-11010	1	23	5	5	NUM
spir-11010	1	24	october	october	NOUN
spir-11010	1	25	2019	2019	NUM
spir-11010	1	26	suggested	suggest	VERB
spir-11010	1	27	citation	citation	NOUN
spir-11010	1	28	(	(	PUNCT
spir-11010	1	29	apa	apa	PROPN
spir-11010	1	30	):	):	PUNCT
spir-11010	1	31	mckie	mckie	PROPN
spir-11010	1	32	,	,	PUNCT
spir-11010	1	33	i.	i.	PROPN
spir-11010	1	34	,	,	PUNCT
spir-11010	1	35	&	&	CCONJ
spir-11010	1	36	narayan	narayan	PROPN
spir-11010	1	37	,	,	PUNCT
spir-11010	1	38	b.	b.	PROPN
spir-11010	1	39	(	(	PUNCT
spir-11010	1	40	2019	2019	NUM
spir-11010	1	41	,	,	PUNCT
spir-11010	1	42	october	october	PROPN
spir-11010	1	43	2	2	NUM
spir-11010	1	44	-	-	SYM
spir-11010	1	45	5	5	NUM
spir-11010	1	46	)	)	PUNCT
spir-11010	1	47	.	.	PUNCT
spir-11010	2	1	communicating	communicate	VERB
spir-11010	2	2	a	a	DET
spir-11010	2	3	trustworthy	trustworthy	ADJ
spir-11010	2	4	online	online	ADJ
spir-11010	2	5	organisational	organisational	ADJ
spir-11010	2	6	identity	identity	NOUN
spir-11010	2	7	with	with	ADP
spir-11010	2	8	chatbots	chatbot	NOUN
spir-11010	2	9	.	.	PUNCT
spir-11010	3	1	paper	paper	NOUN
spir-11010	3	2	presented	present	VERB
spir-11010	3	3	at	at	ADP
spir-11010	3	4	aoir	aoir	NOUN
spir-11010	3	5	2019	2019	NUM
spir-11010	3	6	:	:	PUNCT
spir-11010	3	7	the	the	DET
spir-11010	3	8	20th	20th	ADJ
spir-11010	3	9	annual	annual	ADJ
spir-11010	3	10	conference	conference	NOUN
spir-11010	3	11	of	of	ADP
spir-11010	3	12	the	the	DET
spir-11010	3	13	association	association	NOUN
spir-11010	3	14	of	of	ADP
spir-11010	3	15	internet	internet	NOUN
spir-11010	3	16	researchers	researcher	NOUN
spir-11010	3	17	.	.	PUNCT
spir-11010	4	1	brisbane	brisbane	PROPN
spir-11010	4	2	,	,	PUNCT
spir-11010	4	3	australia	australia	PROPN
spir-11010	4	4	:	:	PUNCT
spir-11010	4	5	aoir	aoir	NOUN
spir-11010	4	6	.	.	PUNCT
spir-11010	4	7	retrieved	retrieve	VERB
spir-11010	4	8	from	from	ADP
spir-11010	4	9	http://spir.aoir.org	http://spir.aoir.org	PROPN
spir-11010	4	10	.	.	PUNCT
spir-11010	5	1	communicating	communicate	VERB
spir-11010	5	2	a	a	DET
spir-11010	5	3	trustworthy	trustworthy	ADJ
spir-11010	5	4	online	online	ADJ
spir-11010	5	5	organisational	organisational	ADJ
spir-11010	5	6	identity	identity	NOUN
spir-11010	5	7	with	with	ADP
spir-11010	5	8	chatbots	chatbots	PROPN
spir-11010	5	9	indra	indra	PROPN
spir-11010	5	10	mckie	mckie	PROPN
spir-11010	5	11	university	university	PROPN
spir-11010	5	12	of	of	ADP
spir-11010	5	13	technology	technology	PROPN
spir-11010	5	14	sydney	sydney	PROPN
spir-11010	5	15	dr	dr	PROPN
spir-11010	5	16	bhuva	bhuva	PROPN
spir-11010	5	17	narayan	narayan	PROPN
spir-11010	5	18	university	university	PROPN
spir-11010	5	19	of	of	ADP
spir-11010	5	20	technology	technology	PROPN
spir-11010	5	21	sydney	sydney	PROPN
spir-11010	5	22	introduction	introduction	NOUN
spir-11010	5	23	conversational	conversational	ADJ
spir-11010	5	24	bots	bot	NOUN
spir-11010	5	25	,	,	PUNCT
spir-11010	5	26	otherwise	otherwise	ADV
spir-11010	5	27	known	know	VERB
spir-11010	5	28	as	as	ADP
spir-11010	5	29	chatbots	chatbot	NOUN
spir-11010	5	30	,	,	PUNCT
spir-11010	5	31	operate	operate	VERB
spir-11010	5	32	within	within	ADP
spir-11010	5	33	the	the	DET
spir-11010	5	34	fourth	fourth	ADJ
spir-11010	5	35	industrial	industrial	ADJ
spir-11010	5	36	revolution	revolution	NOUN
spir-11010	5	37	as	as	ADP
spir-11010	5	38	a	a	DET
spir-11010	5	39	client	client	NOUN
spir-11010	5	40	-	-	PUNCT
spir-11010	5	41	facing	face	VERB
spir-11010	5	42	form	form	NOUN
spir-11010	5	43	of	of	ADP
spir-11010	5	44	ai	ai	NOUN
spir-11010	5	45	.	.	PUNCT
spir-11010	6	1	they	they	PRON
spir-11010	6	2	are	be	AUX
spir-11010	6	3	communicative	communicative	ADJ
spir-11010	6	4	interfaces	interface	NOUN
spir-11010	6	5	that	that	PRON
spir-11010	6	6	mimic	mimic	VERB
spir-11010	6	7	human	human	ADJ
spir-11010	6	8	conversation	conversation	NOUN
spir-11010	6	9	to	to	PART
spir-11010	6	10	deliver	deliver	VERB
spir-11010	6	11	information	information	NOUN
spir-11010	6	12	in	in	ADP
spir-11010	6	13	a	a	DET
spir-11010	6	14	highly	highly	ADV
spir-11010	6	15	personalised	personalised	ADJ
spir-11010	6	16	way	way	NOUN
spir-11010	6	17	.	.	PUNCT
spir-11010	7	1	the	the	DET
spir-11010	7	2	user	user	NOUN
spir-11010	7	3	experience	experience	NOUN
spir-11010	7	4	of	of	ADP
spir-11010	7	5	chatbots	chatbot	NOUN
spir-11010	7	6	can	can	AUX
spir-11010	7	7	change	change	VERB
spir-11010	7	8	the	the	DET
spir-11010	7	9	way	way	NOUN
spir-11010	7	10	individuals	individual	NOUN
spir-11010	7	11	,	,	PUNCT
spir-11010	7	12	groups	group	NOUN
spir-11010	7	13	and	and	CCONJ
spir-11010	7	14	organisations	organisation	NOUN
spir-11010	7	15	define	define	VERB
spir-11010	7	16	themselves	themselves	PRON
spir-11010	7	17	online	online	ADV
spir-11010	7	18	(	(	PUNCT
spir-11010	7	19	whitley	whitley	PROPN
spir-11010	7	20	,	,	PUNCT
spir-11010	7	21	gal	gal	PROPN
spir-11010	7	22	&	&	CCONJ
spir-11010	7	23	kjaergaard	kjaergaard	ADJ
spir-11010	7	24	,	,	PUNCT
spir-11010	7	25	2014	2014	NUM
spir-11010	7	26	)	)	PUNCT
spir-11010	7	27	.	.	PUNCT
spir-11010	8	1	this	this	DET
spir-11010	8	2	paper	paper	NOUN
spir-11010	8	3	discusses	discuss	VERB
spir-11010	8	4	the	the	DET
spir-11010	8	5	opportunities	opportunity	NOUN
spir-11010	8	6	in	in	ADP
spir-11010	8	7	building	build	VERB
spir-11010	8	8	an	an	DET
spir-11010	8	9	online	online	ADJ
spir-11010	8	10	identity	identity	NOUN
spir-11010	8	11	via	via	ADP
spir-11010	8	12	chatbots	chatbot	NOUN
spir-11010	8	13	,	,	PUNCT
spir-11010	8	14	with	with	ADP
spir-11010	8	15	emphasis	emphasis	NOUN
spir-11010	8	16	on	on	ADP
spir-11010	8	17	harnessing	harness	VERB
spir-11010	8	18	the	the	DET
spir-11010	8	19	properties	property	NOUN
spir-11010	8	20	of	of	ADP
spir-11010	8	21	chatbots	chatbot	NOUN
spir-11010	8	22	that	that	PRON
spir-11010	8	23	can	can	AUX
spir-11010	8	24	develop	develop	VERB
spir-11010	8	25	trust	trust	NOUN
spir-11010	8	26	with	with	ADP
spir-11010	8	27	users	user	NOUN
spir-11010	8	28	.	.	PUNCT
spir-11010	9	1	currently	currently	ADV
spir-11010	9	2	,	,	PUNCT
spir-11010	9	3	organisations	organisation	NOUN
spir-11010	9	4	are	be	AUX
spir-11010	9	5	limited	limit	VERB
spir-11010	9	6	to	to	ADP
spir-11010	9	7	the	the	DET
spir-11010	9	8	properties	property	NOUN
spir-11010	9	9	and	and	CCONJ
spir-11010	9	10	affordances	affordance	NOUN
spir-11010	9	11	of	of	ADP
spir-11010	9	12	web	web	NOUN
spir-11010	9	13	browsers	browser	NOUN
spir-11010	9	14	,	,	PUNCT
spir-11010	9	15	search	search	NOUN
spir-11010	9	16	engines	engine	NOUN
spir-11010	9	17	and	and	CCONJ
spir-11010	9	18	social	social	ADJ
spir-11010	9	19	media	medium	NOUN
spir-11010	9	20	to	to	PART
spir-11010	9	21	communicate	communicate	VERB
spir-11010	9	22	a	a	DET
spir-11010	9	23	“	"	PUNCT
spir-11010	9	24	shared	share	VERB
spir-11010	9	25	symbolic	symbolic	ADJ
spir-11010	9	26	representation	representation	NOUN
spir-11010	9	27	”	"	PUNCT
spir-11010	9	28	(	(	PUNCT
spir-11010	9	29	gioia	gioia	PROPN
spir-11010	9	30	,	,	PUNCT
spir-11010	9	31	1998	1998	NUM
spir-11010	9	32	)	)	PUNCT
spir-11010	9	33	.	.	PUNCT
spir-11010	10	1	this	this	DET
spir-11010	10	2	paper	paper	NOUN
spir-11010	10	3	focuses	focus	VERB
spir-11010	10	4	on	on	ADP
spir-11010	10	5	the	the	DET
spir-11010	10	6	organisational	organisational	ADJ
spir-11010	10	7	identity	identity	NOUN
spir-11010	10	8	of	of	ADP
spir-11010	10	9	a	a	DET
spir-11010	10	10	university	university	NOUN
spir-11010	10	11	library	library	NOUN
spir-11010	10	12	,	,	PUNCT
spir-11010	10	13	and	and	CCONJ
spir-11010	10	14	details	detail	NOUN
spir-11010	10	15	both	both	DET
spir-11010	10	16	opportunities	opportunity	NOUN
spir-11010	10	17	and	and	CCONJ
spir-11010	10	18	vulnerabilities	vulnerability	NOUN
spir-11010	10	19	in	in	ADP
spir-11010	10	20	establishing	establish	VERB
spir-11010	10	21	trust	trust	NOUN
spir-11010	10	22	with	with	ADP
spir-11010	10	23	users	user	NOUN
spir-11010	10	24	through	through	ADP
spir-11010	10	25	chatbots	chatbot	NOUN
spir-11010	10	26	.	.	PUNCT
spir-11010	11	1	background	background	NOUN
spir-11010	11	2	the	the	DET
spir-11010	11	3	theme	theme	NOUN
spir-11010	11	4	for	for	ADP
spir-11010	11	5	this	this	DET
spir-11010	11	6	year	year	NOUN
spir-11010	11	7	’s	’s	PART
spir-11010	11	8	aoir	aoir	NOUN
spir-11010	11	9	conference	conference	NOUN
spir-11010	11	10	is	be	AUX
spir-11010	11	11	trust	trust	NOUN
spir-11010	11	12	,	,	PUNCT
spir-11010	11	13	and	and	CCONJ
spir-11010	11	14	how	how	SCONJ
spir-11010	11	15	this	this	DET
spir-11010	11	16	“	"	PUNCT
spir-11010	11	17	techno	techno	NOUN
spir-11010	11	18	-	-	PUNCT
spir-11010	11	19	emotion	emotion	NOUN
spir-11010	11	20	”	"	PUNCT
spir-11010	11	21	(	(	PUNCT
spir-11010	11	22	svedmark	svedmark	NOUN
spir-11010	11	23	,	,	PUNCT
spir-11010	11	24	2016	2016	NUM
spir-11010	11	25	)	)	PUNCT
spir-11010	11	26	shapes	shape	VERB
spir-11010	11	27	our	our	PRON
spir-11010	11	28	culture	culture	NOUN
spir-11010	11	29	and	and	CCONJ
spir-11010	11	30	actions	action	NOUN
spir-11010	11	31	on	on	ADP
spir-11010	11	32	the	the	DET
spir-11010	11	33	internet	internet	NOUN
spir-11010	11	34	.	.	PUNCT
spir-11010	12	1	as	as	SCONJ
spir-11010	12	2	organisations	organisation	NOUN
spir-11010	12	3	assume	assume	VERB
spir-11010	12	4	an	an	DET
spir-11010	12	5	online	online	ADJ
spir-11010	12	6	presence	presence	NOUN
spir-11010	12	7	to	to	PART
spir-11010	12	8	globalise	globalise	VERB
spir-11010	12	9	their	their	PRON
spir-11010	12	10	agenda	agenda	NOUN
spir-11010	12	11	and	and	CCONJ
spir-11010	12	12	existence	existence	NOUN
spir-11010	12	13	,	,	PUNCT
spir-11010	12	14	a	a	DET
spir-11010	12	15	‘	'	PUNCT
spir-11010	12	16	shared	shared	ADJ
spir-11010	12	17	symbolic	symbolic	ADJ
spir-11010	12	18	representation	representation	NOUN
spir-11010	12	19	’	'	PUNCT
spir-11010	12	20	(	(	PUNCT
spir-11010	12	21	gioia	gioia	PROPN
spir-11010	12	22	,	,	PUNCT
spir-11010	12	23	1998	1998	NUM
spir-11010	12	24	)	)	PUNCT
spir-11010	12	25	is	be	AUX
spir-11010	12	26	curated	curate	VERB
spir-11010	12	27	across	across	ADP
spir-11010	12	28	the	the	DET
spir-11010	12	29	expanse	expanse	NOUN
spir-11010	12	30	of	of	ADP
spir-11010	12	31	the	the	DET
spir-11010	12	32	internet	internet	NOUN
spir-11010	12	33	.	.	PUNCT
spir-11010	13	1	traditionally	traditionally	ADV
spir-11010	13	2	,	,	PUNCT
spir-11010	13	3	transcendence	transcendence	NOUN
spir-11010	13	4	from	from	ADP
spir-11010	13	5	a	a	DET
spir-11010	13	6	physical	physical	ADJ
spir-11010	13	7	human	human	ADJ
spir-11010	13	8	entity	entity	NOUN
spir-11010	13	9	into	into	ADP
spir-11010	13	10	an	an	DET
spir-11010	13	11	online	online	ADJ
spir-11010	13	12	identity	identity	NOUN
spir-11010	13	13	includes	include	VERB
spir-11010	13	14	the	the	DET
spir-11010	13	15	creation	creation	NOUN
spir-11010	13	16	of	of	ADP
spir-11010	13	17	multiple	multiple	ADJ
spir-11010	13	18	web	web	NOUN
spir-11010	13	19	domains	domain	NOUN
spir-11010	13	20	,	,	PUNCT
spir-11010	13	21	web	web	NOUN
spir-11010	13	22	pages	page	NOUN
spir-11010	13	23	,	,	PUNCT
spir-11010	13	24	email	email	NOUN
spir-11010	13	25	and	and	CCONJ
spir-11010	13	26	social	social	ADJ
spir-11010	13	27	media	medium	NOUN
spir-11010	13	28	accounts	account	NOUN
spir-11010	13	29	.	.	PUNCT
spir-11010	14	1	some	some	DET
spir-11010	14	2	examples	example	NOUN
spir-11010	14	3	include	include	VERB
spir-11010	14	4	,	,	PUNCT
spir-11010	14	5	but	but	CCONJ
spir-11010	14	6	are	be	AUX
spir-11010	14	7	not	not	PART
spir-11010	14	8	limited	limit	VERB
spir-11010	14	9	to	to	ADP
spir-11010	14	10	:	:	PUNCT
spir-11010	14	11	logos	logo	NOUN
spir-11010	14	12	,	,	PUNCT
spir-11010	14	13	videos	video	NOUN
spir-11010	14	14	,	,	PUNCT
spir-11010	14	15	style	style	NOUN
spir-11010	14	16	guides	guide	NOUN
spir-11010	14	17	,	,	PUNCT
spir-11010	14	18	articles	article	NOUN
spir-11010	14	19	and	and	CCONJ
spir-11010	14	20	advertisements	advertisement	NOUN
spir-11010	14	21	.	.	PUNCT
spir-11010	15	1	overall	overall	ADJ
spir-11010	15	2	,	,	PUNCT
spir-11010	15	3	in	in	ADP
spir-11010	15	4	establishing	establish	VERB
spir-11010	15	5	an	an	DET
spir-11010	15	6	online	online	ADJ
spir-11010	15	7	organisational	organisational	ADJ
spir-11010	15	8	identity	identity	NOUN
spir-11010	15	9	,	,	PUNCT
spir-11010	15	10	a	a	DET
spir-11010	15	11	vast	vast	ADJ
spir-11010	15	12	amount	amount	NOUN
spir-11010	15	13	of	of	ADP
spir-11010	15	14	internet	internet	NOUN
spir-11010	15	15	collateral	collateral	NOUN
spir-11010	15	16	is	be	AUX
spir-11010	15	17	produced	produce	VERB
spir-11010	15	18	to	to	PART
spir-11010	15	19	attract	attract	VERB
spir-11010	15	20	users	user	NOUN
spir-11010	15	21	to	to	ADP
spir-11010	15	22	their	their	PRON
spir-11010	15	23	beliefs	belief	NOUN
spir-11010	15	24	.	.	PUNCT
spir-11010	16	1	unfortunately	unfortunately	ADV
spir-11010	16	2	,	,	PUNCT
spir-11010	16	3	due	due	ADP
spir-11010	16	4	to	to	ADP
spir-11010	16	5	the	the	DET
spir-11010	16	6	archival	archival	NOUN
spir-11010	16	7	nature	nature	NOUN
spir-11010	16	8	of	of	ADP
spir-11010	16	9	browsers	browser	NOUN
spir-11010	16	10	,	,	PUNCT
spir-11010	16	11	search	search	NOUN
spir-11010	16	12	engines	engine	NOUN
spir-11010	16	13	and	and	CCONJ
spir-11010	16	14	social	social	ADJ
spir-11010	16	15	media	medium	NOUN
spir-11010	16	16	,	,	PUNCT
spir-11010	16	17	content	content	NOUN
spir-11010	16	18	is	be	AUX
spir-11010	16	19	buried	bury	VERB
spir-11010	16	20	under	under	ADP
spir-11010	16	21	layers	layer	NOUN
spir-11010	16	22	of	of	ADP
spir-11010	16	23	activity	activity	NOUN
spir-11010	16	24	.	.	PUNCT
spir-11010	17	1	the	the	DET
spir-11010	17	2	result	result	NOUN
spir-11010	17	3	of	of	ADP
spir-11010	17	4	organisations	organisation	NOUN
spir-11010	17	5	communicating	communicate	VERB
spir-11010	17	6	their	their	PRON
spir-11010	17	7	message	message	NOUN
spir-11010	17	8	through	through	ADP
spir-11010	17	9	websites	website	NOUN
spir-11010	17	10	and	and	CCONJ
spir-11010	17	11	social	social	ADJ
spir-11010	17	12	media	medium	NOUN
spir-11010	17	13	is	be	AUX
spir-11010	17	14	that	that	SCONJ
spir-11010	17	15	fragments	fragment	NOUN
spir-11010	17	16	of	of	ADP
spir-11010	17	17	human	human	ADJ
spir-11010	17	18	knowledge	knowledge	NOUN
spir-11010	17	19	are	be	AUX
spir-11010	17	20	lost	lose	VERB
spir-11010	17	21	,	,	PUNCT
spir-11010	17	22	under	under	ADV
spir-11010	17	23	-	-	PUNCT
spir-11010	17	24	accessed	access	VERB
spir-11010	17	25	and	and	CCONJ
spir-11010	17	26	made	make	VERB
spir-11010	17	27	ineffective	ineffective	ADJ
spir-11010	17	28	(	(	PUNCT
spir-11010	17	29	carlson	carlson	PROPN
spir-11010	17	30	,	,	PUNCT
spir-11010	17	31	2003	2003	NUM
spir-11010	17	32	)	)	PUNCT
spir-11010	17	33	.	.	PUNCT
spir-11010	18	1	users	user	NOUN
spir-11010	18	2	are	be	AUX
spir-11010	18	3	assumed	assume	VERB
spir-11010	18	4	to	to	PART
spir-11010	18	5	have	have	VERB
spir-11010	18	6	a	a	DET
spir-11010	18	7	competent	competent	ADJ
spir-11010	18	8	enough	enough	ADJ
spir-11010	18	9	level	level	NOUN
spir-11010	18	10	of	of	ADP
spir-11010	18	11	digital	digital	ADJ
spir-11010	18	12	literacy	literacy	NOUN
spir-11010	18	13	to	to	PART
spir-11010	18	14	independently	independently	ADV
spir-11010	18	15	navigate	navigate	VERB
spir-11010	18	16	through	through	ADP
spir-11010	18	17	our	our	PRON
spir-11010	18	18	unregulated	unregulated	ADJ
spir-11010	18	19	systems	system	NOUN
spir-11010	18	20	.	.	PUNCT
spir-11010	19	1	next	next	ADJ
spir-11010	19	2	,	,	PUNCT
spir-11010	19	3	users	user	NOUN
spir-11010	19	4	are	be	AUX
spir-11010	19	5	weighted	weight	VERB
spir-11010	19	6	with	with	ADP
spir-11010	19	7	the	the	DET
spir-11010	19	8	decision	decision	NOUN
spir-11010	19	9	-	-	PUNCT
spir-11010	19	10	making	make	VERB
spir-11010	19	11	process	process	NOUN
spir-11010	19	12	of	of	ADP
spir-11010	19	13	evaluating	evaluate	VERB
spir-11010	19	14	information	information	NOUN
spir-11010	19	15	and	and	CCONJ
spir-11010	19	16	the	the	DET
spir-11010	19	17	sources	source	NOUN
spir-11010	19	18	or	or	CCONJ
spir-11010	19	19	bodies	body	NOUN
spir-11010	19	20	that	that	PRON
spir-11010	19	21	provide	provide	VERB
spir-11010	19	22	it	it	PRON
spir-11010	19	23	.	.	PUNCT
spir-11010	20	1	information	information	NOUN
spir-11010	20	2	overload	overload	NOUN
spir-11010	20	3	is	be	AUX
spir-11010	20	4	a	a	DET
spir-11010	20	5	term	term	NOUN
spir-11010	20	6	used	use	VERB
spir-11010	20	7	to	to	PART
spir-11010	20	8	describe	describe	VERB
spir-11010	20	9	a	a	DET
spir-11010	20	10	situation	situation	NOUN
spir-11010	20	11	where	where	SCONJ
spir-11010	20	12	a	a	DET
spir-11010	20	13	person	person	NOUN
spir-11010	20	14	is	be	AUX
spir-11010	20	15	overwhelmed	overwhelmed	ADJ
spir-11010	20	16	and	and	CCONJ
spir-11010	20	17	can	can	AUX
spir-11010	20	18	not	not	PART
spir-11010	20	19	process	process	VERB
spir-11010	20	20	any	any	DET
spir-11010	20	21	informative	informative	ADJ
spir-11010	20	22	or	or	CCONJ
spir-11010	20	23	communicative	communicative	ADJ
spir-11010	20	24	messages	message	NOUN
spir-11010	20	25	,	,	PUNCT
spir-11010	20	26	only	only	ADV
spir-11010	20	27	to	to	PART
spir-11010	20	28	terminate	terminate	VERB
spir-11010	20	29	or	or	CCONJ
spir-11010	20	30	decrease	decrease	VERB
spir-11010	20	31	their	their	PRON
spir-11010	20	32	ability	ability	NOUN
spir-11010	20	33	to	to	PART
spir-11010	20	34	process	process	VERB
spir-11010	20	35	information	information	NOUN
spir-11010	20	36	(	(	PUNCT
spir-11010	20	37	beaudoin	beaudoin	NOUN
spir-11010	20	38	,	,	PUNCT
spir-11010	20	39	2008	2008	NUM
spir-11010	20	40	)	)	PUNCT
spir-11010	20	41	.	.	PUNCT
spir-11010	21	1	conceptual	conceptual	ADJ
spir-11010	21	2	framework	framework	NOUN
spir-11010	21	3	investigation	investigation	NOUN
spir-11010	21	4	of	of	ADP
spir-11010	21	5	the	the	DET
spir-11010	21	6	form	form	NOUN
spir-11010	21	7	and	and	CCONJ
spir-11010	21	8	functionality	functionality	NOUN
spir-11010	21	9	of	of	ADP
spir-11010	21	10	chatbots	chatbot	NOUN
spir-11010	21	11	is	be	AUX
spir-11010	21	12	vital	vital	ADJ
spir-11010	21	13	to	to	PART
spir-11010	21	14	understand	understand	VERB
spir-11010	21	15	why	why	SCONJ
spir-11010	21	16	developers	developer	NOUN
spir-11010	21	17	aim	aim	VERB
spir-11010	21	18	to	to	PART
spir-11010	21	19	mimic	mimic	VERB
spir-11010	21	20	humans	human	NOUN
spir-11010	21	21	,	,	PUNCT
spir-11010	21	22	emotion	emotion	NOUN
spir-11010	21	23	and	and	CCONJ
spir-11010	21	24	dialogue	dialogue	NOUN
spir-11010	21	25	to	to	PART
spir-11010	21	26	enhance	enhance	VERB
spir-11010	21	27	the	the	DET
spir-11010	21	28	users	user	NOUN
spir-11010	21	29	’	'	PUNCT
spir-11010	21	30	experience	experience	NOUN
spir-11010	21	31	of	of	ADP
spir-11010	21	32	chatbots	chatbot	NOUN
spir-11010	21	33	.	.	PUNCT
spir-11010	22	1	conversation	conversation	NOUN
spir-11010	22	2	is	be	AUX
spir-11010	22	3	now	now	ADV
spir-11010	22	4	the	the	DET
spir-11010	22	5	object	object	NOUN
spir-11010	22	6	of	of	ADP
spir-11010	22	7	design	design	NOUN
spir-11010	22	8	(	(	PUNCT
spir-11010	22	9	folstad	folstad	NOUN
spir-11010	22	10	&	&	CCONJ
spir-11010	22	11	brandtzaeg	brandtzaeg	PROPN
spir-11010	22	12	2017	2017	NUM
spir-11010	22	13	)	)	PUNCT
spir-11010	22	14	,	,	PUNCT
spir-11010	22	15	developers	developer	NOUN
spir-11010	22	16	no	no	ADV
spir-11010	22	17	longer	long	ADV
spir-11010	22	18	need	need	VERB
spir-11010	22	19	to	to	PART
spir-11010	22	20	shove	shove	VERB
spir-11010	22	21	the	the	DET
spir-11010	22	22	entirety	entirety	NOUN
spir-11010	22	23	of	of	ADP
spir-11010	22	24	an	an	DET
spir-11010	22	25	organisation	organisation	NOUN
spir-11010	22	26	’s	’s	PART
spir-11010	22	27	goals	goal	NOUN
spir-11010	22	28	and	and	CCONJ
spir-11010	22	29	beliefs	belief	NOUN
spir-11010	22	30	into	into	ADP
spir-11010	22	31	a	a	DET
spir-11010	22	32	navigational	navigational	ADJ
spir-11010	22	33	bar	bar	NOUN
spir-11010	22	34	,	,	PUNCT
spir-11010	22	35	instead	instead	ADV
spir-11010	22	36	information	information	NOUN
spir-11010	22	37	can	can	AUX
spir-11010	22	38	be	be	AUX
spir-11010	22	39	retrieved	retrieve	VERB
spir-11010	22	40	at	at	ADP
spir-11010	22	41	a	a	DET
spir-11010	22	42	point	point	NOUN
spir-11010	22	43	of	of	ADP
spir-11010	22	44	need	need	NOUN
spir-11010	22	45	by	by	ADP
spir-11010	22	46	anticipating	anticipate	VERB
spir-11010	22	47	the	the	DET
spir-11010	22	48	user	user	NOUN
spir-11010	22	49	’s	’s	PART
spir-11010	22	50	goals	goal	NOUN
spir-11010	22	51	via	via	ADP
spir-11010	22	52	conversation	conversation	NOUN
spir-11010	22	53	.	.	PUNCT
spir-11010	23	1	all	all	DET
spir-11010	23	2	chatbot	chatbot	NOUN
spir-11010	23	3	interaction	interaction	NOUN
spir-11010	23	4	is	be	AUX
spir-11010	23	5	contained	contain	VERB
spir-11010	23	6	to	to	ADP
spir-11010	23	7	a	a	DET
spir-11010	23	8	central	central	ADJ
spir-11010	23	9	chat	chat	NOUN
spir-11010	23	10	interface	interface	NOUN
spir-11010	23	11	,	,	PUNCT
spir-11010	23	12	where	where	SCONJ
spir-11010	23	13	users	user	NOUN
spir-11010	23	14	express	express	VERB
spir-11010	23	15	an	an	DET
spir-11010	23	16	information	information	NOUN
spir-11010	23	17	need	need	NOUN
spir-11010	23	18	and	and	CCONJ
spir-11010	23	19	receive	receive	VERB
spir-11010	23	20	instant	instant	ADJ
spir-11010	23	21	feedback	feedback	NOUN
spir-11010	23	22	users	user	NOUN
spir-11010	23	23	are	be	AUX
spir-11010	23	24	no	no	ADV
spir-11010	23	25	longer	long	ADV
spir-11010	23	26	ticket	ticket	VERB
spir-11010	23	27	#	#	SYM
spir-11010	23	28	348	348	NUM
spir-11010	23	29	or	or	CCONJ
spir-11010	23	30	the	the	DET
spir-11010	23	31	6th	6th	ADJ
spir-11010	23	32	person	person	NOUN
spir-11010	23	33	in	in	ADP
spir-11010	23	34	line	line	NOUN
spir-11010	23	35	when	when	SCONJ
spir-11010	23	36	seeking	seek	VERB
spir-11010	23	37	help	help	NOUN
spir-11010	23	38	from	from	ADP
spir-11010	23	39	organisations	organisation	NOUN
spir-11010	23	40	.	.	PUNCT
spir-11010	24	1	users	user	NOUN
spir-11010	24	2	can	can	AUX
spir-11010	24	3	quickly	quickly	ADV
spir-11010	24	4	search	search	VERB
spir-11010	24	5	for	for	ADP
spir-11010	24	6	information	information	NOUN
spir-11010	24	7	using	use	VERB
spir-11010	24	8	culturally	culturally	ADV
spir-11010	24	9	-	-	PUNCT
spir-11010	24	10	based	base	VERB
spir-11010	24	11	language	language	NOUN
spir-11010	24	12	conventions	convention	NOUN
spir-11010	24	13	,	,	PUNCT
spir-11010	24	14	and	and	CCONJ
spir-11010	24	15	the	the	DET
spir-11010	24	16	chatbot	chatbot	NOUN
spir-11010	24	17	can	can	AUX
spir-11010	24	18	present	present	VERB
spir-11010	24	19	information	information	NOUN
spir-11010	24	20	as	as	ADP
spir-11010	24	21	highly	highly	ADV
spir-11010	24	22	contextualised	contextualised	ADJ
spir-11010	24	23	messages	message	NOUN
spir-11010	24	24	.	.	PUNCT
spir-11010	25	1	hyperlinks	hyperlink	NOUN
spir-11010	25	2	,	,	PUNCT
spir-11010	25	3	instructional	instructional	ADJ
spir-11010	25	4	videos	video	NOUN
spir-11010	25	5	and	and	CCONJ
spir-11010	25	6	calendar	calendar	NOUN
spir-11010	25	7	invitations	invitation	NOUN
spir-11010	25	8	can	can	AUX
spir-11010	25	9	be	be	AUX
spir-11010	25	10	presented	present	VERB
spir-11010	25	11	to	to	ADP
spir-11010	25	12	the	the	DET
spir-11010	25	13	user	user	NOUN
spir-11010	25	14	as	as	SCONJ
spir-11010	25	15	the	the	DET
spir-11010	25	16	chatbot	chatbot	NOUN
spir-11010	25	17	‘	'	PUNCT
spir-11010	25	18	mimics	mimic	VERB
spir-11010	25	19	intelligent	intelligent	ADJ
spir-11010	25	20	conversation	conversation	NOUN
spir-11010	25	21	.	.	PUNCT
spir-11010	25	22	’	'	PUNCT
spir-11010	26	1	(	(	PUNCT
spir-11010	26	2	abdul	abdul	PROPN
spir-11010	26	3	-	-	PUNCT
spir-11010	26	4	kader	kader	PROPN
spir-11010	26	5	&	&	CCONJ
spir-11010	26	6	woods	wood	NOUN
spir-11010	26	7	,	,	PUNCT
spir-11010	26	8	2015	2015	NUM
spir-11010	26	9	,	,	PUNCT
spir-11010	26	10	p.71	p.71	PROPN
spir-11010	26	11	)	)	PUNCT
spir-11010	26	12	.	.	PUNCT
spir-11010	27	1	‘	'	PUNCT
spir-11010	27	2	the	the	DET
spir-11010	27	3	interface	interface	NOUN
spir-11010	27	4	simply	simply	ADV
spir-11010	27	5	provides	provide	VERB
spir-11010	27	6	the	the	DET
spir-11010	27	7	access	access	NOUN
spir-11010	27	8	to	to	ADP
spir-11010	27	9	the	the	DET
spir-11010	27	10	underlying	underlie	VERB
spir-11010	27	11	database	database	NOUN
spir-11010	27	12	’	'	PUNCT
spir-11010	27	13	(	(	PUNCT
spir-11010	27	14	manovich	manovich	NOUN
spir-11010	27	15	,	,	PUNCT
spir-11010	27	16	2007	2007	NUM
spir-11010	27	17	,	,	PUNCT
spir-11010	27	18	p.45	p.45	NOUN
spir-11010	27	19	)	)	PUNCT
spir-11010	27	20	,	,	PUNCT
spir-11010	27	21	for	for	ADP
spir-11010	27	22	underneath	underneath	ADP
spir-11010	27	23	every	every	DET
spir-11010	27	24	chatbot	chatbot	NOUN
spir-11010	27	25	is	be	AUX
spir-11010	27	26	a	a	DET
spir-11010	27	27	library	library	NOUN
spir-11010	27	28	of	of	ADP
spir-11010	27	29	items	item	NOUN
spir-11010	27	30	containing	contain	VERB
spir-11010	27	31	an	an	DET
spir-11010	27	32	intent	intent	NOUN
spir-11010	27	33	,	,	PUNCT
spir-11010	27	34	utterances	utterance	NOUN
spir-11010	27	35	and	and	CCONJ
spir-11010	27	36	a	a	DET
spir-11010	27	37	response	response	NOUN
spir-11010	27	38	.	.	PUNCT
spir-11010	28	1	if	if	SCONJ
spir-11010	28	2	each	each	DET
spir-11010	28	3	item	item	NOUN
spir-11010	28	4	is	be	AUX
spir-11010	28	5	stored	store	VERB
spir-11010	28	6	in	in	ADP
spir-11010	28	7	the	the	DET
spir-11010	28	8	database	database	NOUN
spir-11010	28	9	as	as	ADP
spir-11010	28	10	equals	equal	NOUN
spir-11010	28	11	,	,	PUNCT
spir-11010	28	12	their	their	PRON
spir-11010	28	13	context	context	NOUN
spir-11010	28	14	is	be	AUX
spir-11010	28	15	erased	erase	VERB
spir-11010	28	16	,	,	PUNCT
spir-11010	28	17	only	only	ADV
spir-11010	28	18	to	to	PART
spir-11010	28	19	be	be	AUX
spir-11010	28	20	re	re	VERB
spir-11010	28	21	-	-	VERB
spir-11010	28	22	deciphered	decipher	VERB
spir-11010	28	23	and	and	CCONJ
spir-11010	28	24	given	give	VERB
spir-11010	28	25	meaning	meaning	NOUN
spir-11010	28	26	by	by	ADP
spir-11010	28	27	the	the	DET
spir-11010	28	28	end	end	NOUN
spir-11010	28	29	user	user	NOUN
spir-11010	28	30	.	.	PUNCT
spir-11010	29	1	chatbots	chatbot	NOUN
spir-11010	29	2	retrieve	retrieve	VERB
spir-11010	29	3	information	information	NOUN
spir-11010	29	4	in	in	ADP
spir-11010	29	5	an	an	DET
spir-11010	29	6	anti	anti	ADJ
spir-11010	29	7	-	-	ADJ
spir-11010	29	8	narrative	narrative	ADJ
spir-11010	29	9	sequence	sequence	NOUN
spir-11010	29	10	(	(	PUNCT
spir-11010	29	11	manovich	manovich	NOUN
spir-11010	29	12	,	,	PUNCT
spir-11010	29	13	2007	2007	NUM
spir-11010	29	14	)	)	PUNCT
spir-11010	29	15	,	,	PUNCT
spir-11010	29	16	thus	thus	ADV
spir-11010	29	17	the	the	DET
spir-11010	29	18	conversational	conversational	ADJ
spir-11010	29	19	interface	interface	NOUN
spir-11010	29	20	must	must	AUX
spir-11010	29	21	rely	rely	VERB
spir-11010	29	22	on	on	ADP
spir-11010	29	23	the	the	DET
spir-11010	29	24	constitution	constitution	NOUN
spir-11010	29	25	of	of	ADP
spir-11010	29	26	an	an	DET
spir-11010	29	27	artificial	artificial	ADJ
spir-11010	29	28	personality	personality	NOUN
spir-11010	29	29	to	to	PART
spir-11010	29	30	establish	establish	VERB
spir-11010	29	31	a	a	DET
spir-11010	29	32	consistent	consistent	ADJ
spir-11010	29	33	user	user	NOUN
spir-11010	29	34	experience	experience	NOUN
spir-11010	29	35	.	.	PUNCT
spir-11010	30	1	this	this	DET
spir-11010	30	2	user	user	NOUN
spir-11010	30	3	experience	experience	NOUN
spir-11010	30	4	is	be	AUX
spir-11010	30	5	dictated	dictate	VERB
spir-11010	30	6	via	via	ADP
spir-11010	30	7	the	the	DET
spir-11010	30	8	dynamic	dynamic	ADJ
spir-11010	30	9	relationship	relationship	NOUN
spir-11010	30	10	between	between	ADP
spir-11010	30	11	the	the	DET
spir-11010	30	12	“	"	PUNCT
spir-11010	30	13	designed	design	VERB
spir-11010	30	14	humanness	humanness	NOUN
spir-11010	30	15	”	"	PUNCT
spir-11010	30	16	and	and	CCONJ
spir-11010	30	17	“	"	PUNCT
spir-11010	30	18	perceived	perceive	VERB
spir-11010	30	19	anthropomorphism	anthropomorphism	NOUN
spir-11010	30	20	”	"	PUNCT
spir-11010	30	21	in	in	ADP
spir-11010	30	22	conversational	conversational	ADJ
spir-11010	30	23	ui	ui	NOUN
spir-11010	30	24	design	design	NOUN
spir-11010	30	25	(	(	PUNCT
spir-11010	30	26	smestad	smestad	NOUN
spir-11010	30	27	,	,	PUNCT
spir-11010	30	28	2018	2018	NUM
spir-11010	30	29	)	)	PUNCT
spir-11010	30	30	.	.	PUNCT
spir-11010	31	1	by	by	ADP
spir-11010	31	2	designing	design	VERB
spir-11010	31	3	personality	personality	NOUN
spir-11010	31	4	and	and	CCONJ
spir-11010	31	5	social	social	ADJ
spir-11010	31	6	roles	role	NOUN
spir-11010	31	7	into	into	ADP
spir-11010	31	8	our	our	PRON
spir-11010	31	9	chatbots	chatbot	NOUN
spir-11010	31	10	we	we	PRON
spir-11010	31	11	create	create	VERB
spir-11010	31	12	new	new	ADJ
spir-11010	31	13	characters	character	NOUN
spir-11010	31	14	,	,	PUNCT
spir-11010	31	15	or	or	CCONJ
spir-11010	31	16	new	new	ADJ
spir-11010	31	17	identities	identity	NOUN
spir-11010	31	18	.	.	PUNCT
spir-11010	32	1	constitution	constitution	NOUN
spir-11010	32	2	of	of	ADP
spir-11010	32	3	personality	personality	NOUN
spir-11010	32	4	as	as	ADP
spir-11010	32	5	a	a	DET
spir-11010	32	6	method	method	NOUN
spir-11010	32	7	to	to	PART
spir-11010	32	8	increase	increase	VERB
spir-11010	32	9	perceived	perceive	VERB
spir-11010	32	10	consistency	consistency	NOUN
spir-11010	32	11	and	and	CCONJ
spir-11010	32	12	trust	trust	NOUN
spir-11010	32	13	helps	help	VERB
spir-11010	32	14	users	user	NOUN
spir-11010	32	15	to	to	PART
spir-11010	32	16	develop	develop	VERB
spir-11010	32	17	confidence	confidence	NOUN
spir-11010	32	18	in	in	ADP
spir-11010	32	19	automated	automate	VERB
spir-11010	32	20	bots	bot	NOUN
spir-11010	32	21	and	and	CCONJ
spir-11010	32	22	their	their	PRON
spir-11010	32	23	decisions	decision	NOUN
spir-11010	32	24	(	(	PUNCT
spir-11010	32	25	alaieri	alaieri	PROPN
spir-11010	32	26	&	&	CCONJ
spir-11010	32	27	vellino	vellino	PROPN
spir-11010	32	28	,	,	PUNCT
spir-11010	32	29	2016	2016	NUM
spir-11010	32	30	)	)	PUNCT
spir-11010	32	31	.	.	PUNCT
spir-11010	33	1	however	however	ADV
spir-11010	33	2	,	,	PUNCT
spir-11010	33	3	there	there	PRON
spir-11010	33	4	are	be	VERB
spir-11010	33	5	also	also	ADV
spir-11010	33	6	reasons	reason	NOUN
spir-11010	33	7	for	for	SCONJ
spir-11010	33	8	users	user	NOUN
spir-11010	33	9	to	to	PART
spir-11010	33	10	develop	develop	VERB
spir-11010	33	11	a	a	DET
spir-11010	33	12	distrust	distrust	NOUN
spir-11010	33	13	towards	towards	ADP
spir-11010	33	14	chatbots	chatbot	NOUN
spir-11010	33	15	.	.	PUNCT
spir-11010	34	1	to	to	ADP
spir-11010	34	2	many	many	ADJ
spir-11010	34	3	,	,	PUNCT
spir-11010	34	4	the	the	DET
spir-11010	34	5	technical	technical	ADJ
spir-11010	34	6	skill	skill	NOUN
spir-11010	34	7	needed	need	VERB
spir-11010	34	8	to	to	PART
spir-11010	34	9	develop	develop	VERB
spir-11010	34	10	and	and	CCONJ
spir-11010	34	11	understand	understand	VERB
spir-11010	34	12	how	how	SCONJ
spir-11010	34	13	these	these	DET
spir-11010	34	14	machines	machine	NOUN
spir-11010	34	15	work	work	VERB
spir-11010	34	16	is	be	AUX
spir-11010	34	17	out	out	ADP
spir-11010	34	18	of	of	ADP
spir-11010	34	19	reach	reach	NOUN
spir-11010	34	20	.	.	PUNCT
spir-11010	35	1	thus	thus	ADV
spir-11010	35	2	,	,	PUNCT
spir-11010	35	3	lack	lack	NOUN
spir-11010	35	4	of	of	ADP
spir-11010	35	5	transparency	transparency	NOUN
spir-11010	35	6	can	can	AUX
spir-11010	35	7	lead	lead	VERB
spir-11010	35	8	to	to	ADP
spir-11010	35	9	many	many	ADJ
spir-11010	35	10	assumptions	assumption	NOUN
spir-11010	35	11	regarding	regard	VERB
spir-11010	35	12	malicious	malicious	ADJ
spir-11010	35	13	activity	activity	NOUN
spir-11010	35	14	such	such	ADJ
spir-11010	35	15	as	as	ADP
spir-11010	35	16	privacy	privacy	NOUN
spir-11010	35	17	threats	threat	NOUN
spir-11010	35	18	(	(	PUNCT
spir-11010	35	19	chung	chung	PROPN
spir-11010	35	20	,	,	PUNCT
spir-11010	35	21	et	et	PROPN
spir-11010	35	22	al	al	PROPN
spir-11010	35	23	.	.	PROPN
spir-11010	35	24	,	,	PUNCT
spir-11010	35	25	2017	2017	NUM
spir-11010	35	26	)	)	PUNCT
spir-11010	35	27	,	,	PUNCT
spir-11010	35	28	ethical	ethical	ADJ
spir-11010	35	29	misconduct	misconduct	NOUN
spir-11010	35	30	(	(	PUNCT
spir-11010	35	31	alaieri	alaieri	PROPN
spir-11010	35	32	&	&	CCONJ
spir-11010	35	33	vellino	vellino	PROPN
spir-11010	35	34	,	,	PUNCT
spir-11010	35	35	2016	2016	NUM
spir-11010	35	36	)	)	PUNCT
spir-11010	35	37	,	,	PUNCT
spir-11010	35	38	or	or	CCONJ
spir-11010	35	39	out	out	ADP
spir-11010	35	40	of	of	ADP
spir-11010	35	41	control	control	NOUN
spir-11010	35	42	self	self	NOUN
spir-11010	35	43	-	-	PUNCT
spir-11010	35	44	learning	learn	VERB
spir-11010	35	45	bots	bot	NOUN
spir-11010	35	46	such	such	ADJ
spir-11010	35	47	as	as	ADP
spir-11010	35	48	microsoft	microsoft	PROPN
spir-11010	35	49	’s	’s	PART
spir-11010	35	50	antisemitic	antisemitic	ADJ
spir-11010	35	51	tay	tay	NOUN
spir-11010	35	52	(	(	PUNCT
spir-11010	35	53	neff	neff	PROPN
spir-11010	35	54	&	&	CCONJ
spir-11010	35	55	nagy	nagy	PROPN
spir-11010	35	56	,	,	PUNCT
spir-11010	35	57	2016	2016	NUM
spir-11010	35	58	)	)	PUNCT
spir-11010	35	59	.	.	PUNCT
spir-11010	36	1	by	by	ADP
spir-11010	36	2	2020	2020	NUM
spir-11010	36	3	,	,	PUNCT
spir-11010	36	4	we	we	PRON
spir-11010	36	5	will	will	AUX
spir-11010	36	6	be	be	AUX
spir-11010	36	7	conversing	converse	VERB
spir-11010	36	8	with	with	ADP
spir-11010	36	9	chatbots	chatbot	NOUN
spir-11010	36	10	more	more	ADJ
spir-11010	36	11	than	than	ADP
spir-11010	36	12	our	our	PRON
spir-11010	36	13	spouses	spouse	NOUN
spir-11010	36	14	or	or	CCONJ
spir-11010	36	15	partners	partner	NOUN
spir-11010	36	16	(	(	PUNCT
spir-11010	36	17	deloitte	deloitte	PROPN
spir-11010	36	18	,	,	PUNCT
spir-11010	36	19	2018	2018	NUM
spir-11010	36	20	)	)	PUNCT
spir-11010	36	21	and	and	CCONJ
spir-11010	36	22	by	by	ADP
spir-11010	36	23	2022	2022	NUM
spir-11010	36	24	,	,	PUNCT
spir-11010	36	25	chatbots	chatbot	NOUN
spir-11010	36	26	have	have	AUX
spir-11010	36	27	been	be	AUX
spir-11010	36	28	estimated	estimate	VERB
spir-11010	36	29	to	to	PART
spir-11010	36	30	save	save	VERB
spir-11010	36	31	businesses	business	NOUN
spir-11010	36	32	around	around	ADP
spir-11010	36	33	8	8	NUM
spir-11010	36	34	billion	billion	NUM
spir-11010	36	35	dollars	dollar	NOUN
spir-11010	36	36	as	as	ADP
spir-11010	36	37	either	either	CCONJ
spir-11010	36	38	a	a	DET
spir-11010	36	39	supplement	supplement	NOUN
spir-11010	36	40	or	or	CCONJ
spir-11010	36	41	replacement	replacement	NOUN
spir-11010	36	42	of	of	ADP
spir-11010	36	43	human	human	ADJ
spir-11010	36	44	workers	worker	NOUN
spir-11010	36	45	(	(	PUNCT
spir-11010	36	46	smestad	smestad	NOUN
spir-11010	36	47	,	,	PUNCT
spir-11010	36	48	2018	2018	NUM
spir-11010	36	49	)	)	PUNCT
spir-11010	36	50	.	.	PUNCT
spir-11010	37	1	as	as	SCONJ
spir-11010	37	2	chatbots	chatbot	NOUN
spir-11010	37	3	become	become	VERB
spir-11010	37	4	increasingly	increasingly	ADV
spir-11010	37	5	popular	popular	ADJ
spir-11010	37	6	we	we	PRON
spir-11010	37	7	will	will	AUX
spir-11010	37	8	find	find	VERB
spir-11010	37	9	ourselves	ourselves	PRON
spir-11010	37	10	speaking	speak	VERB
spir-11010	37	11	to	to	ADP
spir-11010	37	12	artificially	artificially	ADV
spir-11010	37	13	intelligent	intelligent	ADJ
spir-11010	37	14	beings	being	NOUN
spir-11010	37	15	in	in	ADP
spir-11010	37	16	our	our	PRON
spir-11010	37	17	home	home	NOUN
spir-11010	37	18	,	,	PUNCT
spir-11010	37	19	work	work	NOUN
spir-11010	37	20	and	and	CCONJ
spir-11010	37	21	school	school	NOUN
spir-11010	37	22	lives	life	NOUN
spir-11010	37	23	.	.	PUNCT
spir-11010	38	1	our	our	PRON
spir-11010	38	2	social	social	ADJ
spir-11010	38	3	relationships	relationship	NOUN
spir-11010	38	4	with	with	ADP
spir-11010	38	5	them	they	PRON
spir-11010	38	6	and	and	CCONJ
spir-11010	38	7	thus	thus	ADV
spir-11010	38	8	the	the	DET
spir-11010	38	9	social	social	ADJ
spir-11010	38	10	identities	identity	NOUN
spir-11010	38	11	we	we	PRON
spir-11010	38	12	build	build	VERB
spir-11010	38	13	and	and	CCONJ
spir-11010	38	14	design	design	VERB
spir-11010	38	15	for	for	ADP
spir-11010	38	16	chatbots	chatbot	NOUN
spir-11010	38	17	will	will	AUX
spir-11010	38	18	‘	'	PUNCT
spir-11010	38	19	shape	shape	VERB
spir-11010	38	20	the	the	DET
spir-11010	38	21	essences	essence	NOUN
spir-11010	38	22	of	of	ADP
spir-11010	38	23	who	who	PRON
spir-11010	38	24	we	we	PRON
spir-11010	38	25	are	be	AUX
spir-11010	38	26	,	,	PUNCT
spir-11010	38	27	and	and	CCONJ
spir-11010	38	28	regulate	regulate	VERB
spir-11010	38	29	our	our	PRON
spir-11010	38	30	identities	identity	NOUN
spir-11010	38	31	,	,	PUNCT
spir-11010	38	32	values	value	NOUN
spir-11010	38	33	,	,	PUNCT
spir-11010	38	34	feelings	feeling	NOUN
spir-11010	38	35	and	and	CCONJ
spir-11010	38	36	moods	mood	NOUN
spir-11010	38	37	’	'	PUNCT
spir-11010	38	38	(	(	PUNCT
spir-11010	38	39	gilbert	gilbert	PROPN
spir-11010	38	40	,	,	PUNCT
spir-11010	38	41	2005	2005	NUM
spir-11010	38	42	,	,	PUNCT
spir-11010	38	43	p.299	p.299	NOUN
spir-11010	38	44	)	)	PUNCT
spir-11010	38	45	–	–	PUNCT
spir-11010	38	46	and	and	CCONJ
spir-11010	38	47	especially	especially	ADV
spir-11010	38	48	our	our	PRON
spir-11010	38	49	techo	techo	NOUN
spir-11010	38	50	-	-	PUNCT
spir-11010	38	51	emotions	emotion	NOUN
spir-11010	38	52	such	such	ADJ
spir-11010	38	53	as	as	ADP
spir-11010	38	54	trust	trust	NOUN
spir-11010	38	55	.	.	PUNCT
spir-11010	39	1	findings	finding	NOUN
spir-11010	39	2	in	in	ADP
spir-11010	39	3	our	our	PRON
spir-11010	39	4	study	study	NOUN
spir-11010	39	5	,	,	PUNCT
spir-11010	39	6	first	first	ADJ
spir-11010	39	7	year	year	NOUN
spir-11010	39	8	undergraduate	undergraduate	NOUN
spir-11010	39	9	students	student	NOUN
spir-11010	39	10	,	,	PUNCT
spir-11010	39	11	the	the	DET
spir-11010	39	12	largest	large	ADJ
spir-11010	39	13	cohort	cohort	NOUN
spir-11010	39	14	with	with	ADP
spir-11010	39	15	a	a	DET
spir-11010	39	16	shared	share	VERB
spir-11010	39	17	university	university	NOUN
spir-11010	39	18	experience	experience	NOUN
spir-11010	39	19	was	be	AUX
spir-11010	39	20	identified	identify	VERB
spir-11010	39	21	as	as	ADP
spir-11010	39	22	a	a	DET
spir-11010	39	23	prime	prime	ADJ
spir-11010	39	24	audience	audience	NOUN
spir-11010	39	25	for	for	ADP
spir-11010	39	26	the	the	DET
spir-11010	39	27	chatbot	chatbot	NOUN
spir-11010	39	28	.	.	PUNCT
spir-11010	40	1	chatbots	chatbot	NOUN
spir-11010	40	2	were	be	AUX
spir-11010	40	3	thought	think	VERB
spir-11010	40	4	to	to	PART
spir-11010	40	5	be	be	AUX
spir-11010	40	6	able	able	ADJ
spir-11010	40	7	to	to	PART
spir-11010	40	8	address	address	VERB
spir-11010	40	9	library	library	NOUN
spir-11010	40	10	anxiety	anxiety	NOUN
spir-11010	40	11	and	and	CCONJ
spir-11010	40	12	would	would	AUX
spir-11010	40	13	suit	suit	VERB
spir-11010	40	14	their	their	PRON
spir-11010	40	15	last	last	ADJ
spir-11010	40	16	-	-	PUNCT
spir-11010	40	17	minute	minute	NOUN
spir-11010	40	18	information	information	NOUN
spir-11010	40	19	-	-	PUNCT
spir-11010	40	20	seeking	seek	VERB
spir-11010	40	21	behaviours	behaviour	NOUN
spir-11010	40	22	.	.	PUNCT
spir-11010	41	1	drawing	draw	VERB
spir-11010	41	2	from	from	ADP
spir-11010	41	3	a	a	DET
spir-11010	41	4	range	range	NOUN
spir-11010	41	5	of	of	ADP
spir-11010	41	6	online	online	NOUN
spir-11010	41	7	and	and	CCONJ
spir-11010	41	8	face	face	VERB
spir-11010	41	9	to	to	PART
spir-11010	41	10	face	face	VERB
spir-11010	41	11	student	student	NOUN
spir-11010	41	12	and	and	CCONJ
spir-11010	41	13	librarian	librarian	ADJ
spir-11010	41	14	interactions	interaction	NOUN
spir-11010	41	15	,	,	PUNCT
spir-11010	41	16	we	we	PRON
spir-11010	41	17	referred	refer	VERB
spir-11010	41	18	to	to	ADP
spir-11010	41	19	q&a	q&a	PROPN
spir-11010	41	20	forums	forum	NOUN
spir-11010	41	21	,	,	PUNCT
spir-11010	41	22	consultation	consultation	NOUN
spir-11010	41	23	records	record	NOUN
spir-11010	41	24	,	,	PUNCT
spir-11010	41	25	student	student	NOUN
spir-11010	41	26	personas	persona	NOUN
spir-11010	41	27	,	,	PUNCT
spir-11010	41	28	and	and	CCONJ
spir-11010	41	29	live	live	VERB
spir-11010	41	30	chat	chat	VERB
spir-11010	41	31	transcripts	transcript	NOUN
spir-11010	41	32	to	to	PART
spir-11010	41	33	inform	inform	VERB
spir-11010	41	34	conversational	conversational	ADJ
spir-11010	41	35	design	design	NOUN
spir-11010	41	36	,	,	PUNCT
spir-11010	41	37	harnessing	harness	VERB
spir-11010	41	38	pre	pre	ADJ
spir-11010	41	39	-	-	ADJ
spir-11010	41	40	existing	existing	ADJ
spir-11010	41	41	data	datum	NOUN
spir-11010	41	42	to	to	PART
spir-11010	41	43	populate	populate	VERB
spir-11010	41	44	the	the	DET
spir-11010	41	45	chatbot	chatbot	NOUN
spir-11010	41	46	.	.	PUNCT
spir-11010	42	1	due	due	ADP
spir-11010	42	2	to	to	ADP
spir-11010	42	3	the	the	DET
spir-11010	42	4	polysemic	polysemic	ADJ
spir-11010	42	5	nature	nature	NOUN
spir-11010	42	6	of	of	ADP
spir-11010	42	7	language	language	NOUN
spir-11010	42	8	we	we	PRON
spir-11010	42	9	needed	need	VERB
spir-11010	42	10	to	to	PART
spir-11010	42	11	creatively	creatively	ADV
spir-11010	42	12	frame	frame	VERB
spir-11010	42	13	different	different	ADJ
spir-11010	42	14	information	information	NOUN
spir-11010	42	15	needs	need	VERB
spir-11010	42	16	in	in	ADP
spir-11010	42	17	the	the	DET
spir-11010	42	18	chatbot	chatbot	NOUN
spir-11010	42	19	’s	’s	PART
spir-11010	42	20	training	training	NOUN
spir-11010	42	21	dataset	dataset	NOUN
spir-11010	42	22	;	;	PUNCT
spir-11010	42	23	for	for	ADP
spir-11010	42	24	example	example	NOUN
spir-11010	42	25	,	,	PUNCT
spir-11010	42	26	the	the	DET
spir-11010	42	27	word	word	NOUN
spir-11010	42	28	‘	'	PUNCT
spir-11010	42	29	book	book	NOUN
spir-11010	42	30	’	'	PUNCT
spir-11010	42	31	was	be	AUX
spir-11010	42	32	linked	link	VERB
spir-11010	42	33	to	to	ADP
spir-11010	42	34	multiple	multiple	ADJ
spir-11010	42	35	goals	goal	NOUN
spir-11010	42	36	of	of	ADP
spir-11010	42	37	the	the	DET
spir-11010	42	38	students	student	NOUN
spir-11010	42	39	:	:	PUNCT
spir-11010	42	40	find	find	VERB
spir-11010	42	41	a	a	DET
spir-11010	42	42	book	book	NOUN
spir-11010	42	43	,	,	PUNCT
spir-11010	42	44	book	book	NOUN
spir-11010	42	45	a	a	DET
spir-11010	42	46	room	room	NOUN
spir-11010	42	47	,	,	PUNCT
spir-11010	42	48	or	or	CCONJ
spir-11010	42	49	reference	reference	VERB
spir-11010	42	50	a	a	DET
spir-11010	42	51	book	book	NOUN
spir-11010	42	52	.	.	PUNCT
spir-11010	43	1	reflecting	reflect	VERB
spir-11010	43	2	on	on	ADP
spir-11010	43	3	the	the	DET
spir-11010	43	4	research	research	NOUN
spir-11010	43	5	,	,	PUNCT
spir-11010	43	6	we	we	PRON
spir-11010	43	7	found	find	VERB
spir-11010	43	8	that	that	SCONJ
spir-11010	43	9	framing	frame	VERB
spir-11010	43	10	the	the	DET
spir-11010	43	11	chatbot	chatbot	NOUN
spir-11010	43	12	towards	towards	ADP
spir-11010	43	13	a	a	DET
spir-11010	43	14	particular	particular	ADJ
spir-11010	43	15	audience	audience	NOUN
spir-11010	43	16	was	be	AUX
spir-11010	43	17	important	important	ADJ
spir-11010	43	18	in	in	ADP
spir-11010	43	19	building	build	VERB
spir-11010	43	20	trust	trust	NOUN
spir-11010	43	21	.	.	PUNCT
spir-11010	44	1	our	our	PRON
spir-11010	44	2	trust	trust	NOUN
spir-11010	44	3	as	as	ADP
spir-11010	44	4	developers	developer	NOUN
spir-11010	44	5	on	on	ADP
spir-11010	44	6	the	the	DET
spir-11010	44	7	chatbot	chatbot	NOUN
spir-11010	44	8	was	be	AUX
spir-11010	44	9	tested	test	VERB
spir-11010	44	10	as	as	ADP
spir-11010	44	11	building	build	VERB
spir-11010	44	12	the	the	DET
spir-11010	44	13	agent	agent	NOUN
spir-11010	44	14	required	require	VERB
spir-11010	44	15	lots	lot	NOUN
spir-11010	44	16	of	of	ADP
spir-11010	44	17	resourcing	resourcing	NOUN
spir-11010	44	18	and	and	CCONJ
spir-11010	44	19	time	time	NOUN
spir-11010	44	20	.	.	PUNCT
spir-11010	45	1	as	as	ADV
spir-11010	45	2	well	well	ADV
spir-11010	45	3	,	,	PUNCT
spir-11010	45	4	we	we	PRON
spir-11010	45	5	found	find	VERB
spir-11010	45	6	that	that	SCONJ
spir-11010	45	7	it	it	PRON
spir-11010	45	8	was	be	AUX
spir-11010	45	9	difficult	difficult	ADJ
spir-11010	45	10	to	to	PART
spir-11010	45	11	incentivise	incentivise	VERB
spir-11010	45	12	human	human	ADJ
spir-11010	45	13	staff	staff	NOUN
spir-11010	45	14	to	to	PART
spir-11010	45	15	trust	trust	VERB
spir-11010	45	16	in	in	ADP
spir-11010	45	17	the	the	DET
spir-11010	45	18	success	success	NOUN
spir-11010	45	19	of	of	ADP
spir-11010	45	20	the	the	DET
spir-11010	45	21	chatbot	chatbot	NOUN
spir-11010	45	22	.	.	PUNCT
spir-11010	46	1	the	the	DET
spir-11010	46	2	findings	finding	NOUN
spir-11010	46	3	of	of	ADP
spir-11010	46	4	this	this	DET
spir-11010	46	5	ongoing	ongoing	ADJ
spir-11010	46	6	study	study	NOUN
spir-11010	46	7	will	will	AUX
spir-11010	46	8	be	be	AUX
spir-11010	46	9	of	of	ADP
spir-11010	46	10	interest	interest	NOUN
spir-11010	46	11	to	to	ADP
spir-11010	46	12	organisations	organisation	NOUN
spir-11010	46	13	who	who	PRON
spir-11010	46	14	plan	plan	VERB
spir-11010	46	15	to	to	PART
spir-11010	46	16	develop	develop	VERB
spir-11010	46	17	a	a	DET
spir-11010	46	18	chatbot	chatbot	NOUN
spir-11010	46	19	as	as	ADP
spir-11010	46	20	part	part	NOUN
spir-11010	46	21	of	of	ADP
spir-11010	46	22	their	their	PRON
spir-11010	46	23	internet	internet	NOUN
spir-11010	46	24	communications	communication	NOUN
spir-11010	46	25	strategy	strategy	NOUN
spir-11010	46	26	.	.	PUNCT
spir-11010	47	1	references	reference	NOUN
spir-11010	47	2	abdul	abdul	PROPN
spir-11010	47	3	-	-	PUNCT
spir-11010	47	4	kader	kader	PROPN
spir-11010	47	5	,	,	PUNCT
spir-11010	47	6	s.	s.	PROPN
spir-11010	47	7	&	&	CCONJ
spir-11010	47	8	woods	woods	PROPN
spir-11010	47	9	,	,	PUNCT
spir-11010	47	10	j.	j.	PROPN
spir-11010	47	11	,	,	PUNCT
spir-11010	47	12	2015	2015	NUM
spir-11010	47	13	.	.	PUNCT
spir-11010	48	1	survey	survey	NOUN
spir-11010	48	2	on	on	ADP
spir-11010	48	3	chatbot	chatbot	NOUN
spir-11010	48	4	design	design	NOUN
spir-11010	48	5	techniques	technique	NOUN
spir-11010	48	6	in	in	ADP
spir-11010	48	7	speech	speech	NOUN
spir-11010	48	8	conversation	conversation	NOUN
spir-11010	48	9	systems	system	NOUN
spir-11010	48	10	,	,	PUNCT
spir-11010	48	11	international	international	ADJ
spir-11010	48	12	journal	journal	NOUN
spir-11010	48	13	of	of	ADP
spir-11010	48	14	advanced	advanced	ADJ
spir-11010	48	15	computer	computer	NOUN
spir-11010	48	16	science	science	NOUN
spir-11010	48	17	and	and	CCONJ
spir-11010	48	18	applications	application	NOUN
spir-11010	48	19	,	,	PUNCT
spir-11010	48	20	vol	vol	NOUN
spir-11010	48	21	.	.	PROPN
spir-11010	48	22	6	6	NUM
spir-11010	48	23	,	,	PUNCT
spir-11010	48	24	no	no	INTJ
spir-11010	48	25	.	.	NOUN
spir-11010	48	26	7	7	NUM
spir-11010	48	27	,	,	PUNCT
spir-11010	48	28	pp.72	pp.72	NOUN
spir-11010	48	29	-	-	PUNCT
spir-11010	48	30	80	80	NUM
spir-11010	48	31	.	.	PUNCT
spir-11010	49	1	alaieri	alaieri	PROPN
spir-11010	49	2	,	,	PUNCT
spir-11010	49	3	f.	f.	PROPN
spir-11010	49	4	&	&	CCONJ
spir-11010	49	5	vellino	vellino	PROPN
spir-11010	49	6	,	,	PUNCT
spir-11010	49	7	a.	a.	PROPN
spir-11010	49	8	,	,	PUNCT
spir-11010	49	9	2016	2016	NUM
spir-11010	49	10	,	,	PUNCT
spir-11010	49	11	‘	'	PUNCT
spir-11010	49	12	ethical	ethical	ADJ
spir-11010	49	13	decision	decision	NOUN
spir-11010	49	14	making	making	NOUN
spir-11010	49	15	in	in	ADP
spir-11010	49	16	robots	robot	NOUN
spir-11010	49	17	:	:	PUNCT
spir-11010	49	18	autonomy	autonomy	NOUN
spir-11010	49	19	,	,	PUNCT
spir-11010	49	20	trust	trust	NOUN
spir-11010	49	21	and	and	CCONJ
spir-11010	49	22	responsibility	responsibility	NOUN
spir-11010	49	23	’	'	PUNCT
spir-11010	49	24	,	,	PUNCT
spir-11010	49	25	in	in	ADP
spir-11010	49	26	agah	agah	PROPN
spir-11010	49	27	a.	a.	PROPN
spir-11010	49	28	,	,	PUNCT
spir-11010	49	29	cabibihan	cabibihan	PROPN
spir-11010	49	30	j.	j.	PROPN
spir-11010	49	31	,	,	PUNCT
spir-11010	49	32	howard	howard	PROPN
spir-11010	49	33	a.	a.	PROPN
spir-11010	49	34	,	,	PUNCT
spir-11010	49	35	salichs	salich	NOUN
spir-11010	49	36	m.	m.	NOUN
spir-11010	49	37	,	,	PUNCT
spir-11010	49	38	he	he	PRON
spir-11010	49	39	h.	h.	PROPN
spir-11010	49	40	(	(	PUNCT
spir-11010	49	41	eds	eds	PROPN
spir-11010	49	42	)	)	PUNCT
spir-11010	49	43	social	social	ADJ
spir-11010	49	44	robotics	robotic	NOUN
spir-11010	49	45	.	.	PUNCT
spir-11010	50	1	icsr	icsr	PROPN
spir-11010	50	2	2016	2016	NUM
spir-11010	50	3	,	,	PUNCT
spir-11010	50	4	springer	springer	NOUN
spir-11010	50	5	pp	pp	ADJ
spir-11010	50	6	.	.	PUNCT
spir-11010	51	1	159	159	NUM
spir-11010	51	2	-	-	SYM
spir-11010	51	3	168	168	NUM
spir-11010	51	4	.	.	PUNCT
spir-11010	52	1	beaudoin	beaudoin	PROPN
spir-11010	52	2	,	,	PUNCT
spir-11010	52	3	c.	c.	NOUN
spir-11010	52	4	,	,	PUNCT
spir-11010	52	5	2008	2008	NUM
spir-11010	52	6	,	,	PUNCT
spir-11010	52	7	‘	'	PUNCT
spir-11010	52	8	explaining	explain	VERB
spir-11010	52	9	the	the	DET
spir-11010	52	10	relationship	relationship	NOUN
spir-11010	52	11	between	between	ADP
spir-11010	52	12	internet	internet	NOUN
spir-11010	52	13	use	use	NOUN
spir-11010	52	14	and	and	CCONJ
spir-11010	52	15	interpersonal	interpersonal	ADJ
spir-11010	52	16	trust	trust	NOUN
spir-11010	52	17	:	:	PUNCT
spir-11010	52	18	taking	take	VERB
spir-11010	52	19	into	into	ADP
spir-11010	52	20	account	account	NOUN
spir-11010	52	21	motivation	motivation	NOUN
spir-11010	52	22	and	and	CCONJ
spir-11010	52	23	information	information	NOUN
spir-11010	52	24	overload	overload	NOUN
spir-11010	52	25	’	'	PUNCT
spir-11010	52	26	,	,	PUNCT
spir-11010	52	27	journal	journal	NOUN
spir-11010	52	28	of	of	ADP
spir-11010	52	29	computermediated	computermediate	VERB
spir-11010	52	30	communication	communication	NOUN
spir-11010	52	31	,	,	PUNCT
spir-11010	52	32	vol	vol	NOUN
spir-11010	52	33	.	.	PROPN
spir-11010	52	34	13	13	NUM
spir-11010	52	35	,	,	PUNCT
spir-11010	52	36	pp.550	pp.550	PRON
spir-11010	52	37	-	-	PUNCT
spir-11010	52	38	568	568	NUM
spir-11010	52	39	.	.	PUNCT
spir-11010	53	1	carlson	carlson	PROPN
spir-11010	53	2	,	,	PUNCT
spir-11010	53	3	c.	c.	PROPN
spir-11010	53	4	,	,	PUNCT
spir-11010	53	5	2003	2003	NUM
spir-11010	53	6	,	,	PUNCT
spir-11010	53	7	‘	'	PUNCT
spir-11010	53	8	information	information	NOUN
spir-11010	53	9	overload	overload	NOUN
spir-11010	53	10	,	,	PUNCT
spir-11010	53	11	retrieval	retrieval	NOUN
spir-11010	53	12	strategies	strategy	NOUN
spir-11010	53	13	and	and	CCONJ
spir-11010	53	14	internet	internet	NOUN
spir-11010	53	15	user	user	NOUN
spir-11010	53	16	empowerment	empowerment	NOUN
spir-11010	53	17	,	,	PUNCT
spir-11010	53	18	the	the	DET
spir-11010	53	19	good	good	NOUN
spir-11010	53	20	,	,	PUNCT
spir-11010	53	21	the	the	DET
spir-11010	53	22	bad	bad	ADJ
spir-11010	53	23	and	and	CCONJ
spir-11010	53	24	the	the	DET
spir-11010	53	25	irrelevant	irrelevant	ADJ
spir-11010	53	26	,	,	PUNCT
spir-11010	53	27	helsinki	helsinki	PROPN
spir-11010	53	28	,	,	PUNCT
spir-11010	53	29	finland	finland	PROPN
spir-11010	53	30	,	,	PUNCT
spir-11010	53	31	3	3	NUM
spir-11010	53	32	-	-	SYM
spir-11010	53	33	5	5	NUM
spir-11010	53	34	september	september	PROPN
spir-11010	53	35	2003	2003	NUM
spir-11010	53	36	.	.	PUNCT
spir-11010	54	1	chung	chung	PROPN
spir-11010	54	2	,	,	PUNCT
spir-11010	54	3	h.	h.	PROPN
spir-11010	54	4	,	,	PUNCT
spir-11010	54	5	iorga	iorga	NOUN
spir-11010	54	6	,	,	PUNCT
spir-11010	54	7	m.	m.	NOUN
spir-11010	54	8	,	,	PUNCT
spir-11010	54	9	voas	voas	PROPN
spir-11010	54	10	,	,	PUNCT
spir-11010	54	11	j.	j.	PROPN
spir-11010	54	12	,	,	PUNCT
spir-11010	54	13	&	&	CCONJ
spir-11010	54	14	lee	lee	PROPN
spir-11010	54	15	,	,	PUNCT
spir-11010	54	16	s.	s.	PROPN
spir-11010	54	17	,	,	PUNCT
spir-11010	54	18	2017	2017	NUM
spir-11010	54	19	,	,	PUNCT
spir-11010	54	20	‘	'	PUNCT
spir-11010	54	21	alexa	alexa	NOUN
spir-11010	54	22	,	,	PUNCT
spir-11010	54	23	can	can	AUX
spir-11010	54	24	i	i	PRON
spir-11010	54	25	trust	trust	VERB
spir-11010	54	26	you	you	PRON
spir-11010	54	27	?	?	PUNCT
spir-11010	54	28	’	'	PUNCT
spir-11010	54	29	,	,	PUNCT
spir-11010	54	30	computer	computer	NOUN
spir-11010	54	31	,	,	PUNCT
spir-11010	54	32	vol	vol	NOUN
spir-11010	54	33	.	.	PROPN
spir-11010	55	1	50	50	NUM
spir-11010	55	2	,	,	PUNCT
spir-11010	55	3	no	no	INTJ
spir-11010	55	4	.	.	NOUN
spir-11010	55	5	9	9	NUM
spir-11010	55	6	,	,	PUNCT
spir-11010	55	7	pp	pp	ADJ
spir-11010	55	8	.	.	PUNCT
spir-11010	56	1	100	100	NUM
spir-11010	56	2	-	-	SYM
spir-11010	56	3	104	104	NUM
spir-11010	56	4	.	.	PUNCT
spir-11010	57	1	deloitte	deloitte	PROPN
spir-11010	57	2	digital	digital	PROPN
spir-11010	57	3	2018	2018	NUM
spir-11010	58	1	,	,	PUNCT
spir-11010	58	2	chatbots	chatbot	NOUN
spir-11010	58	3	point	point	NOUN
spir-11010	58	4	of	of	ADP
spir-11010	58	5	view	view	NOUN
spir-11010	58	6	,	,	PUNCT
spir-11010	58	7	deloitte	deloitte	PROPN
spir-11010	58	8	,	,	PUNCT
spir-11010	58	9	viewed	view	VERB
spir-11010	58	10	26th	26th	ADJ
spir-11010	58	11	february	february	NOUN
spir-11010	58	12	2018	2018	NUM
spir-11010	58	13	,	,	PUNCT
spir-11010	58	14	<	<	X
spir-11010	58	15	https://www2.deloitte.com/content/dam/deloitte/nl/documents/deloitteanalytics/deloitte-nl-chatbots-moving-beyond-the-hype.pdf	https://www2.deloitte.com/content/dam/deloitte/nl/documents/deloitteanalytics/deloitte-nl-chatbots-moving-beyond-the-hype.pdf	NOUN
spir-11010	58	16	,	,	PUNCT
spir-11010	58	17	2018	2018	NUM
spir-11010	58	18	>	>	PUNCT
spir-11010	58	19	.	.	PUNCT
spir-11010	59	1	folstad	folstad	PROPN
spir-11010	59	2	,	,	PUNCT
spir-11010	59	3	a.	a.	PROPN
spir-11010	59	4	&	&	CCONJ
spir-11010	59	5	brandtzaeg	brandtzaeg	PROPN
spir-11010	59	6	,	,	PUNCT
spir-11010	59	7	p.	p.	NOUN
spir-11010	59	8	,	,	PUNCT
spir-11010	59	9	2017	2017	NUM
spir-11010	59	10	,	,	PUNCT
spir-11010	59	11	‘	'	PUNCT
spir-11010	59	12	chatbots	chatbot	NOUN
spir-11010	59	13	and	and	CCONJ
spir-11010	59	14	the	the	DET
spir-11010	59	15	new	new	ADJ
spir-11010	59	16	world	world	NOUN
spir-11010	59	17	of	of	ADP
spir-11010	59	18	hci	hci	NOUN
spir-11010	59	19	’	'	PUNCT
spir-11010	59	20	,	,	PUNCT
spir-11010	59	21	interactions	interaction	NOUN
spir-11010	59	22	,	,	PUNCT
spir-11010	59	23	vol	vol	NOUN
spir-11010	59	24	.	.	PROPN
spir-11010	59	25	24	24	NUM
spir-11010	59	26	,	,	PUNCT
spir-11010	59	27	iss	iss	PROPN
spir-11010	59	28	.	.	PROPN
spir-11010	59	29	4	4	NUM
spir-11010	59	30	,	,	PUNCT
spir-11010	59	31	july	july	PROPN
spir-11010	59	32	-	-	PUNCT
spir-11010	59	33	august	august	PROPN
spir-11010	59	34	,	,	PUNCT
spir-11010	59	35	pp	pp	ADJ
spir-11010	59	36	.	.	PUNCT
spir-11010	60	1	38	38	NUM
spir-11010	60	2	-	-	SYM
spir-11010	60	3	42	42	NUM
spir-11010	60	4	.	.	PUNCT
spir-11010	61	1	gilbert	gilbert	PROPN
spir-11010	61	2	,	,	PUNCT
spir-11010	61	3	p.	p.	NOUN
spir-11010	61	4	2005	2005	NUM
spir-11010	61	5	,	,	PUNCT
spir-11010	61	6	‘	'	PUNCT
spir-11010	61	7	social	social	ADJ
spir-11010	61	8	mentalities	mentality	NOUN
spir-11010	61	9	:	:	PUNCT
spir-11010	61	10	a	a	DET
spir-11010	61	11	biopsychosocial	biopsychosocial	ADJ
spir-11010	61	12	and	and	CCONJ
spir-11010	61	13	evolutionary	evolutionary	ADJ
spir-11010	61	14	approach	approach	NOUN
spir-11010	61	15	to	to	ADP
spir-11010	61	16	social	social	ADJ
spir-11010	61	17	relationships	relationship	NOUN
spir-11010	61	18	’	'	PUNCT
spir-11010	61	19	,	,	PUNCT
spir-11010	61	20	in	in	ADP
spir-11010	61	21	baldwin	baldwin	PROPN
spir-11010	61	22	,	,	PUNCT
spir-11010	61	23	m.	m.	NOUN
spir-11010	61	24	(	(	PUNCT
spir-11010	61	25	eds	ed	NOUN
spir-11010	61	26	)	)	PUNCT
spir-11010	61	27	interpersonal	interpersonal	ADJ
spir-11010	61	28	cognition	cognition	NOUN
spir-11010	61	29	,	,	PUNCT
spir-11010	61	30	guilford	guilford	PROPN
spir-11010	61	31	press	press	PROPN
spir-11010	61	32	,	,	PUNCT
spir-11010	61	33	new	new	PROPN
spir-11010	61	34	york	york	PROPN
spir-11010	61	35	,	,	PUNCT
spir-11010	61	36	pp.299	pp.299	NOUN
spir-11010	61	37	-	-	PUNCT
spir-11010	61	38	333	333	NUM
spir-11010	61	39	,	,	PUNCT
spir-11010	61	40	isbn	isbn	ADJ
spir-11010	61	41	:	:	PUNCT
spir-11010	61	42	1	1	NUM
spir-11010	61	43	-	-	SYM
spir-11010	61	44	59385	59385	NUM
spir-11010	61	45	-	-	PUNCT
spir-11010	61	46	112	112	NUM
spir-11010	61	47	-	-	PUNCT
spir-11010	61	48	x.	x.	NOUN
spir-11010	61	49	gioia	gioia	PROPN
spir-11010	61	50	,	,	PUNCT
spir-11010	61	51	d.	d.	PROPN
spir-11010	61	52	1998	1998	NUM
spir-11010	61	53	,	,	PUNCT
spir-11010	61	54	‘	'	PUNCT
spir-11010	61	55	from	from	ADP
spir-11010	61	56	individual	individual	ADJ
spir-11010	61	57	to	to	ADP
spir-11010	61	58	organizational	organizational	ADJ
spir-11010	61	59	identity	identity	NOUN
spir-11010	61	60	’	'	PUNCT
spir-11010	61	61	,	,	PUNCT
spir-11010	61	62	in	in	ADP
spir-11010	61	63	d.	d.	PROPN
spir-11010	61	64	whetten	whetten	PROPN
spir-11010	61	65	&	&	CCONJ
spir-11010	61	66	godfrey	godfrey	PROPN
spir-11010	61	67	,	,	PUNCT
spir-11010	61	68	p.	p.	NOUN
spir-11010	61	69	(	(	PUNCT
spir-11010	61	70	eds	ed	NOUN
spir-11010	61	71	)	)	PUNCT
spir-11010	61	72	identity	identity	NOUN
spir-11010	61	73	in	in	ADP
spir-11010	61	74	organizations	organization	NOUN
spir-11010	61	75	building	build	VERB
spir-11010	61	76	theory	theory	NOUN
spir-11010	61	77	through	through	ADP
spir-11010	61	78	conversations	conversation	NOUN
spir-11010	61	79	,	,	PUNCT
spir-11010	61	80	sage	sage	NOUN
spir-11010	61	81	,	,	PUNCT
spir-11010	61	82	thousand	thousand	NUM
spir-11010	61	83	oaks	oak	NOUN
spir-11010	61	84	,	,	PUNCT
spir-11010	61	85	ca	can	AUX
spir-11010	61	86	,	,	PUNCT
spir-11010	61	87	pp	pp	ADJ
spir-11010	61	88	.	.	PUNCT
spir-11010	62	1	17	17	NUM
spir-11010	62	2	-	-	SYM
spir-11010	62	3	31	31	NUM
spir-11010	62	4	.	.	PUNCT
spir-11010	63	1	manovich	manovich	PROPN
spir-11010	63	2	,	,	PUNCT
spir-11010	63	3	l.	l.	PROPN
spir-11010	63	4	2007	2007	NUM
spir-11010	63	5	,	,	PUNCT
spir-11010	63	6	‘	'	PUNCT
spir-11010	63	7	database	database	NOUN
spir-11010	63	8	as	as	ADP
spir-11010	63	9	symbolic	symbolic	ADJ
spir-11010	63	10	form	form	NOUN
spir-11010	63	11	’	'	PUNCT
spir-11010	63	12	in	in	ADP
spir-11010	63	13	vesna	vesna	PROPN
spir-11010	63	14	,	,	PUNCT
spir-11010	63	15	v.	v.	PROPN
spir-11010	63	16	(	(	PUNCT
spir-11010	63	17	eds	ed	NOUN
spir-11010	63	18	)	)	PUNCT
spir-11010	63	19	,	,	PUNCT
spir-11010	63	20	database	database	NOUN
spir-11010	63	21	aesthetics	aesthetic	NOUN
spir-11010	63	22	:	:	PUNCT
spir-11010	63	23	art	art	NOUN
spir-11010	63	24	in	in	ADP
spir-11010	63	25	the	the	DET
spir-11010	63	26	age	age	NOUN
spir-11010	63	27	of	of	ADP
spir-11010	63	28	information	information	NOUN
spir-11010	63	29	overflow	overflow	NOUN
spir-11010	63	30	,	,	PUNCT
spir-11010	63	31	university	university	PROPN
spir-11010	63	32	of	of	ADP
spir-11010	63	33	minnesota	minnesota	PROPN
spir-11010	63	34	press	press	PROPN
spir-11010	63	35	,	,	PUNCT
spir-11010	63	36	london	london	PROPN
spir-11010	63	37	,	,	PUNCT
spir-11010	63	38	pp.3960	pp.3960	PROPN
spir-11010	63	39	,	,	PUNCT
spir-11010	63	40	isbn	isbn	ADJ
spir-11010	63	41	:	:	PUNCT
spir-11010	63	42	0816641188	0816641188	NUM
spir-11010	63	43	.	.	PUNCT
spir-11010	64	1	neff	neff	PROPN
spir-11010	64	2	,	,	PUNCT
spir-11010	64	3	g.	g.	PROPN
spir-11010	64	4	&	&	CCONJ
spir-11010	64	5	nagy	nagy	PROPN
spir-11010	64	6	,	,	PUNCT
spir-11010	64	7	p.	p.	NOUN
spir-11010	64	8	2016	2016	NUM
spir-11010	64	9	,	,	PUNCT
spir-11010	64	10	‘	'	PUNCT
spir-11010	64	11	talking	talk	VERB
spir-11010	64	12	to	to	ADP
spir-11010	64	13	bots	bot	NOUN
spir-11010	64	14	:	:	PUNCT
spir-11010	64	15	symbiotic	symbiotic	ADJ
spir-11010	64	16	agency	agency	NOUN
spir-11010	64	17	and	and	CCONJ
spir-11010	64	18	the	the	DET
spir-11010	64	19	case	case	NOUN
spir-11010	64	20	of	of	ADP
spir-11010	64	21	tay	tay	NOUN
spir-11010	64	22	’	'	PUNCT
spir-11010	64	23	,	,	PUNCT
spir-11010	64	24	international	international	ADJ
spir-11010	64	25	journal	journal	NOUN
spir-11010	64	26	of	of	ADP
spir-11010	64	27	communication	communication	NOUN
spir-11010	64	28	,	,	PUNCT
spir-11010	64	29	vol	vol	NOUN
spir-11010	64	30	.	.	PROPN
spir-11010	64	31	10	10	NUM
spir-11010	64	32	,	,	PUNCT
spir-11010	64	33	pp	pp	ADJ
spir-11010	64	34	.	.	PUNCT
spir-11010	64	35	4915	4915	NUM
spir-11010	64	36	-	-	SYM
spir-11010	64	37	4931	4931	NUM
spir-11010	64	38	.	.	PUNCT
spir-11010	65	1	svedmark	svedmark	PROPN
spir-11010	65	2	,	,	PUNCT
spir-11010	65	3	e.	e.	PROPN
spir-11010	65	4	,	,	PUNCT
spir-11010	65	5	2016	2016	NUM
spir-11010	65	6	,	,	PUNCT
spir-11010	65	7	becoming	become	VERB
spir-11010	65	8	together	together	ADV
spir-11010	65	9	and	and	CCONJ
spir-11010	65	10	apart	apart	ADV
spir-11010	65	11	:	:	PUNCT
spir-11010	65	12	technoemotions	technoemotion	NOUN
spir-11010	65	13	and	and	CCONJ
spir-11010	65	14	other	other	ADJ
spir-11010	65	15	posthuman	posthuman	NOUN
spir-11010	65	16	entanglements	entanglement	NOUN
spir-11010	65	17	,	,	PUNCT
spir-11010	65	18	faculty	faculty	NOUN
spir-11010	65	19	of	of	ADP
spir-11010	65	20	social	social	ADJ
spir-11010	65	21	sciences	science	NOUN
spir-11010	65	22	,	,	PUNCT
spir-11010	65	23	department	department	NOUN
spir-11010	65	24	of	of	ADP
spir-11010	65	25	informatics	informatics	PROPN
spir-11010	65	26	,	,	PUNCT
spir-11010	65	27	umeå	umeå	PROPN
spir-11010	65	28	university	university	PROPN
spir-11010	65	29	,	,	PUNCT
spir-11010	65	30	sweden	sweden	PROPN
spir-11010	65	31	.	.	PUNCT
spir-11010	66	1	whitley	whitley	PROPN
spir-11010	66	2	,	,	PUNCT
spir-11010	66	3	e.	e.	PROPN
spir-11010	66	4	,	,	PUNCT
spir-11010	66	5	gal	gal	PROPN
spir-11010	66	6	,	,	PUNCT
spir-11010	66	7	u.	u.	PROPN
spir-11010	66	8	&	&	CCONJ
spir-11010	66	9	kjaergaard	kjaergaard	PROPN
spir-11010	66	10	,	,	PUNCT
spir-11010	66	11	a.	a.	NOUN
spir-11010	66	12	,	,	PUNCT
spir-11010	66	13	2014	2014	NUM
spir-11010	66	14	,	,	PUNCT
spir-11010	66	15	‘	'	PUNCT
spir-11010	66	16	who	who	PRON
spir-11010	66	17	do	do	AUX
spir-11010	66	18	you	you	PRON
spir-11010	66	19	think	think	VERB
spir-11010	66	20	you	you	PRON
spir-11010	66	21	are	be	AUX
spir-11010	66	22	?	?	PUNCT
spir-11010	67	1	a	a	DET
spir-11010	67	2	review	review	NOUN
spir-11010	67	3	of	of	ADP
spir-11010	67	4	the	the	DET
spir-11010	67	5	complex	complex	ADJ
spir-11010	67	6	interplay	interplay	NOUN
spir-11010	67	7	between	between	ADP
spir-11010	67	8	information	information	NOUN
spir-11010	67	9	systems	system	NOUN
spir-11010	67	10	,	,	PUNCT
spir-11010	67	11	identification	identification	NOUN
spir-11010	67	12	and	and	CCONJ
spir-11010	67	13	identity	identity	NOUN
spir-11010	67	14	’	'	PUNCT
spir-11010	67	15	,	,	PUNCT
spir-11010	67	16	european	european	PROPN
spir-11010	67	17	journal	journal	PROPN
spir-11010	67	18	of	of	ADP
spir-11010	67	19	information	information	NOUN
spir-11010	67	20	systems	system	NOUN
spir-11010	67	21	,	,	PUNCT
spir-11010	67	22	vol.23	vol.23	NOUN
spir-11010	67	23	,	,	PUNCT
spir-11010	67	24	pp.17	pp.17	ADJ
spir-11010	67	25	-	-	SYM
spir-11010	67	26	35	35	NUM
spir-11010	67	27	.	.	PUNCT