id	sid	eid	entity	type
abrj-9	1	1	33	CARDINAL
abrj-9	1	2	2018	DATE
abrj-9	1	3	eastern centre of science	ORG
abrj-9	1	4	usa asian business research journal	ORG
abrj-9	2	1	3	CARDINAL
abrj-9	2	2	33-40	CARDINAL
abrj-9	2	3	2018	DATE
abrj-9	2	4	2576-6759	CARDINAL
abrj-9	2	5	10.20448	CARDINAL
abrj-9	2	6	2018	DATE
abrj-9	2	7	eastern centre of science	ORG
abrj-9	2	8	michael ayikwei quarshie1 reginald djimatey2	PERSON
abrj-9	2	9	1,2department	DATE
abrj-9	2	10	university of energy	ORG
abrj-9	2	11	brong ahafo region	PERSON
abrj-9	2	12	ghana	GPE
abrj-9	2	13	3takoradi technical institute	ORG
abrj-9	2	14	ghana	GPE
abrj-9	4	1	382	CARDINAL
abrj-9	6	1	banking hours	TIME
abrj-9	7	1	takoradi	GPE
abrj-9	7	2	ghana	GPE
abrj-9	8	1	jel	ORG
abrj-9	8	2	m30 1	ORG
abrj-9	11	1	swar	ORG
abrj-9	11	2	sahoo	PERSON
abrj-9	11	3	2012	DATE
abrj-9	13	1	chandon et al.	GPE
abrj-9	13	2	1997	DATE
abrj-9	13	3	2005	DATE
abrj-9	13	4	farayibi	GPE
abrj-9	13	5	2016	DATE
abrj-9	21	1	ghana	GPE
abrj-9	21	2	today	DATE
abrj-9	22	1	40-kilometer	QUANTITY
abrj-9	25	1	2001	DATE
abrj-9	27	1	ghana	GPE
abrj-9	27	2	http://crossmark.crossref.org/dialog/?doi=10.20448/journal.518.2018.31.33.40&domain=pdf&date_stamp=2017-01-14 http://ecsenet.com/index.php/2576-6759/article/view/9	ORG
abrj-9	27	3	2018	DATE
abrj-9	27	4	3	CARDINAL
abrj-9	27	5	33-40 34	CARDINAL
abrj-9	27	6	2018	DATE
abrj-9	27	7	eastern centre of science	ORG
abrj-9	27	8	usa 2011	DATE
abrj-9	29	1	two	CARDINAL
abrj-9	29	2	forty-kilometer	QUANTITY
abrj-9	29	3	2002	DATE
abrj-9	34	1	sahoo	GPE
abrj-9	34	2	2012	DATE
abrj-9	40	1	1985;1988	CARDINAL
abrj-9	42	1	1988	DATE
abrj-9	44	1	parasuraman et al	PERSON
abrj-9	45	1	1988	DATE
abrj-9	46	1	two	CARDINAL
abrj-9	46	2	five	CARDINAL
abrj-9	49	1	hours	TIME
abrj-9	50	1	ghana	GPE
abrj-9	51	1	2	CARDINAL
abrj-9	51	2	2.1	CARDINAL
abrj-9	52	1	2005	DATE
abrj-9	52	2	hirvonen	ORG
abrj-9	52	3	2007	DATE
abrj-9	53	1	2005	DATE
abrj-9	54	1	zeithaml et al	PERSON
abrj-9	55	1	2000	DATE
abrj-9	56	1	kotler	ORG
abrj-9	56	2	keller	PERSON
abrj-9	56	3	2006	DATE
abrj-9	56	4	one	CARDINAL
abrj-9	58	1	2.2	CARDINAL
abrj-9	59	1	four	CARDINAL
abrj-9	60	1	zeithaml et al	PERSON
abrj-9	60	2	2006	DATE
abrj-9	60	3	zeithaml et al	PERSON
abrj-9	61	1	2000	DATE
abrj-9	61	2	mcneil	PERSON
abrj-9	61	3	1996	DATE
abrj-9	62	1	four	CARDINAL
abrj-9	63	1	zeithaml et al	PERSON
abrj-9	64	1	1990	DATE
abrj-9	65	1	2.3	CARDINAL
abrj-9	65	2	1990	DATE
abrj-9	65	3	chandon et al.	GPE
abrj-9	65	4	1997	DATE
abrj-9	65	5	mattsson	GPE
abrj-9	65	6	2002	DATE
abrj-9	66	1	solomon	PERSON
abrj-9	66	2	1987	DATE
abrj-9	66	3	bitner,	ORG
abrj-9	66	4	1990	DATE
abrj-9	66	5	chandon et al.	GPE
abrj-9	66	6	1997	DATE
abrj-9	66	7	mattsson	GPE
abrj-9	66	8	2002	DATE
abrj-9	67	1	danaher	PERSON
abrj-9	67	2	mattsson	GPE
abrj-9	67	3	1994	DATE
abrj-9	67	4	mattsson	GPE
abrj-9	67	5	2002	DATE
abrj-9	68	1	2.4	CARDINAL
abrj-9	70	1	farayibi	ORG
abrj-9	70	2	2016	DATE
abrj-9	71	1	asian business research journal	ORG
abrj-9	71	2	2018	DATE
abrj-9	71	3	3	CARDINAL
abrj-9	71	4	33-40 35	CARDINAL
abrj-9	71	5	2018	DATE
abrj-9	71	6	eastern centre of science	ORG
abrj-9	71	7	one	CARDINAL
abrj-9	71	8	ghanaian	NORP
abrj-9	74	1	2011	DATE
abrj-9	77	1	2014	DATE
abrj-9	78	1	2.5	CARDINAL
abrj-9	79	1	zeithaml et al.	PERSON
abrj-9	79	2	2006	DATE
abrj-9	82	1	al.	PERSON
abrj-9	82	2	2004	DATE
abrj-9	84	1	wirtz	ORG
abrj-9	84	2	2007	DATE
abrj-9	86	1	2004	DATE
abrj-9	87	1	coulson-thomas	ORG
abrj-9	87	2	1990	DATE
abrj-9	90	1	brenda	PERSON
abrj-9	90	2	steve	PERSON
abrj-9	90	3	2000	DATE
abrj-9	91	1	two	CARDINAL
abrj-9	91	2	first	ORDINAL
abrj-9	91	3	second	ORDINAL
abrj-9	94	1	2.6	CARDINAL
abrj-9	94	2	zeithaml et al	PERSON
abrj-9	95	1	2000	DATE
abrj-9	96	1	1980	DATE
abrj-9	97	1	zeithaml et al	PERSON
abrj-9	98	1	2000	DATE
abrj-9	98	2	five	CARDINAL
abrj-9	99	1	parasuraman et al	PERSON
abrj-9	100	1	1985	DATE
abrj-9	102	1	10	CARDINAL
abrj-9	102	2	97	CARDINAL
abrj-9	103	1	5	CARDINAL
abrj-9	103	2	22	CARDINAL
abrj-9	103	3	1991	DATE
abrj-9	104	1	five	CARDINAL
abrj-9	107	1	zeithaml et al	PERSON
abrj-9	108	1	2006	DATE
abrj-9	110	1	zeithaml et al	PERSON
abrj-9	111	1	2006	DATE
abrj-9	112	1	first	ORDINAL
abrj-9	115	1	1985	DATE
abrj-9	115	2	first	ORDINAL
abrj-9	116	1	2.6.3	CARDINAL
abrj-9	118	1	saad andaleeb	PERSON
abrj-9	118	2	conway	GPE
abrj-9	118	3	2006	DATE
abrj-9	120	1	zeithaml et al.	PERSON
abrj-9	120	2	2006	DATE
abrj-9	121	1	asian business research journal	ORG
abrj-9	121	2	2018	DATE
abrj-9	121	3	3	CARDINAL
abrj-9	121	4	33-40 36	PERCENT
abrj-9	121	5	2018	DATE
abrj-9	121	6	eastern centre of science	ORG
abrj-9	121	7	usa 2.6.4	ORG
abrj-9	122	1	al.	PERSON
abrj-9	122	2	1985	DATE
abrj-9	125	1	zeithaml et al	PERSON
abrj-9	125	2	2006	DATE
abrj-9	126	1	2.6.5	CARDINAL
abrj-9	126	2	zeithaml et al.	PERSON
abrj-9	126	3	2006	DATE
abrj-9	130	1	3	CARDINAL
abrj-9	132	1	2003	DATE
abrj-9	134	1	zikmund (	ORG
abrj-9	134	2	1994	DATE
abrj-9	136	1	malhotra	NORP
abrj-9	136	2	birks	PERSON
abrj-9	136	3	2007	DATE
abrj-9	137	1	8,513	CARDINAL
abrj-9	137	2	ahantaman rural bank ltd	ORG
abrj-9	137	3	lower pra rural bank ltd	ORG
abrj-9	137	4	arb apex bank ltd	ORG
abrj-9	138	1	382	CARDINAL
abrj-9	139	1	0.05	CARDINAL
abrj-9	148	1	fifteen	CARDINAL
abrj-9	149	1	4	CARDINAL
abrj-9	151	1	first	ORDINAL
abrj-9	152	1	second	ORDINAL
abrj-9	156	1	0.78	CARDINAL
abrj-9	156	2	2007	DATE
abrj-9	160	1	4	CARDINAL
abrj-9	160	2	4.1	CARDINAL
abrj-9	163	1	1	CARDINAL
abrj-9	164	1	61.5 per cent	MONEY
abrj-9	164	2	38.5 per cent	MONEY
abrj-9	166	1	asian business research journal	ORG
abrj-9	166	2	2018	DATE
abrj-9	166	3	3	CARDINAL
abrj-9	166	4	33-40 37	CARDINAL
abrj-9	166	5	2018	DATE
abrj-9	166	6	eastern centre of science	ORG
abrj-9	166	7	about 32.5 per cent	MONEY
abrj-9	166	8	26-35 years	DATE
abrj-9	167	1	23.8 per cent	MONEY
abrj-9	167	2	36-45 years	DATE
abrj-9	168	1	about 13.9	CARDINAL
abrj-9	168	2	18-25 years	DATE
abrj-9	169	1	29.9 per cent	MONEY
abrj-9	169	2	46 years	DATE
abrj-9	170	1	between 18-45 years	CARDINAL
abrj-9	171	1	27.2 per cent	MONEY
abrj-9	172	1	approximately 29.1	CARDINAL
abrj-9	173	1	about 12.3	CARDINAL
abrj-9	173	2	11.3 per cent	MONEY
abrj-9	174	1	years	DATE
abrj-9	175	1	37.2 per cent	MONEY
abrj-9	175	2	between 1-5 years	CARDINAL
abrj-9	176	1	34.0 per cent	MONEY
abrj-9	176	2	10 years	DATE
abrj-9	177	1	nineteen per cent	MONEY
abrj-9	177	2	6-10 years	DATE
abrj-9	179	1	45.8 per cent	MONEY
abrj-9	179	2	24.3 per cent	MONEY
abrj-9	179	3	15.7 per cent	MONEY
abrj-9	179	4	14.2 per cent	MONEY
abrj-9	182	1	235	CARDINAL
abrj-9	182	2	147	CARDINAL
abrj-9	182	3	38.5	CARDINAL
abrj-9	182	4	382 100	CARDINAL
abrj-9	182	5	18	CARDINAL
abrj-9	182	6	13.9	CARDINAL
abrj-9	182	7	32.5	CARDINAL
abrj-9	182	8	23.8	CARDINAL
abrj-9	182	9	18.0 56	CARDINAL
abrj-9	182	10	45 11.8	QUANTITY
abrj-9	182	11	382 100.0	CARDINAL
abrj-9	182	12	59	CARDINAL
abrj-9	182	13	15.4	CARDINAL
abrj-9	182	14	111	CARDINAL
abrj-9	182	15	29.1	CARDINAL
abrj-9	182	16	104 27.2	PRODUCT
abrj-9	182	17	6 1.6	QUANTITY
abrj-9	182	18	47 12.3 first degree	TIME
abrj-9	182	19	43 11.3	CARDINAL
abrj-9	182	20	12 3.1	CARDINAL
abrj-9	182	21	382 100.0	CARDINAL
abrj-9	182	22	1 year	DATE
abrj-9	182	23	9.4 1-5 142	QUANTITY
abrj-9	182	24	11 130 34.0	QUANTITY
abrj-9	182	25	382 100.0	CARDINAL
abrj-9	182	26	60	CARDINAL
abrj-9	182	27	15.7	CARDINAL
abrj-9	182	28	175	CARDINAL
abrj-9	182	29	45.8	CARDINAL
abrj-9	182	30	54	CARDINAL
abrj-9	182	31	14.2	CARDINAL
abrj-9	182	32	93	CARDINAL
abrj-9	182	33	24.3	CARDINAL
abrj-9	182	34	382 100.0	CARDINAL
abrj-9	182	35	2018 4.2	DATE
abrj-9	183	1	ghana	GPE
abrj-9	184	1	fifteen	CARDINAL
abrj-9	186	1	fifteen	CARDINAL
abrj-9	186	2	four	CARDINAL
abrj-9	186	3	4=	CARDINAL
abrj-9	187	1	2	CARDINAL
abrj-9	188	1	2.86	CARDINAL
abrj-9	188	2	1.19	CARDINAL
abrj-9	190	1	2.67	CARDINAL
abrj-9	190	2	1.29	CARDINAL
abrj-9	191	1	asian business research journal	ORG
abrj-9	191	2	2018	DATE
abrj-9	191	3	3	CARDINAL
abrj-9	191	4	33-40 38	CARDINAL
abrj-9	191	5	2018	DATE
abrj-9	191	6	eastern centre of science	ORG
abrj-9	191	7	1.81	CARDINAL
abrj-9	191	8	1.02	CARDINAL
abrj-9	192	1	2.95	CARDINAL
abrj-9	192	2	1.28	CARDINAL
abrj-9	193	1	2.71	CARDINAL
abrj-9	193	2	1.23	CARDINAL
abrj-9	194	1	first	ORDINAL
abrj-9	194	2	2.64	CARDINAL
abrj-9	194	3	1.31	CARDINAL
abrj-9	195	1	3.57	CARDINAL
abrj-9	195	2	0.75	CARDINAL
abrj-9	196	1	3.53	CARDINAL
abrj-9	196	2	0.69	CARDINAL
abrj-9	197	1	3.39	CARDINAL
abrj-9	197	2	0.94	CARDINAL
abrj-9	198	1	3.05	CARDINAL
abrj-9	198	2	1.16	CARDINAL
abrj-9	199	1	2.81	CARDINAL
abrj-9	199	2	1.27	CARDINAL
abrj-9	200	1	2.76	CARDINAL
abrj-9	200	2	1.33	CARDINAL
abrj-9	201	1	table-2	PERSON
abrj-9	203	1	2.86 1.19	CARDINAL
abrj-9	204	1	2.67 1.29	CARDINAL
abrj-9	204	2	1.81 1.02	CARDINAL
abrj-9	204	3	2.45	CARDINAL
abrj-9	204	4	2.95 1.28	CARDINAL
abrj-9	205	1	2.71 1.23	CARDINAL
abrj-9	205	2	first	ORDINAL
abrj-9	206	1	2.64 1.31	CARDINAL
abrj-9	206	2	2.77	CARDINAL
abrj-9	207	1	3.57 0.75	CARDINAL
abrj-9	208	1	3.53 0.69	CARDINAL
abrj-9	209	1	3.39 0.94	CARDINAL
abrj-9	209	2	3.49	CARDINAL
abrj-9	209	3	3.05 1.16	CARDINAL
abrj-9	209	4	2.81 1.27	CARDINAL
abrj-9	210	1	2.76 1.33	QUANTITY
abrj-9	210	2	2.87	CARDINAL
abrj-9	210	3	2.95 1.30	CARDINAL
abrj-9	210	4	2.88 1.12	CARDINAL
abrj-9	210	5	hours	TIME
abrj-9	210	6	2.34 1.26	CARDINAL
abrj-9	210	7	2.72	CARDINAL
abrj-9	210	8	2.86	CARDINAL
abrj-9	210	9	2018	DATE
abrj-9	210	10	3.26	CARDINAL
abrj-9	210	11	4.00	CARDINAL
abrj-9	210	12	2.51	CARDINAL
abrj-9	210	13	3.25	CARDINAL
abrj-9	210	14	1.76	CARDINAL
abrj-9	210	15	2.50	CARDINAL
abrj-9	210	16	1.00	CARDINAL
abrj-9	210	17	1.75	CARDINAL
abrj-9	210	18	asian business research journal	ORG
abrj-9	210	19	2018	DATE
abrj-9	210	20	3	CARDINAL
abrj-9	210	21	33-40 39	PERCENT
abrj-9	210	22	2018	DATE
abrj-9	210	23	eastern centre of science	ORG
abrj-9	210	24	2.95	CARDINAL
abrj-9	210	25	1.30	CARDINAL
abrj-9	211	1	2.88	CARDINAL
abrj-9	211	2	1.12	CARDINAL
abrj-9	212	1	hours	TIME
abrj-9	212	2	2.34	CARDINAL
abrj-9	212	3	1.26	CARDINAL
abrj-9	213	1	5	CARDINAL
abrj-9	213	2	ghana	GPE
abrj-9	214	1	only one	CARDINAL
abrj-9	215	1	secondly	ORDINAL
abrj-9	215	2	2.77	CARDINAL
abrj-9	215	3	2.72	CARDINAL
abrj-9	217	1	takoradi	GPE
abrj-9	217	2	ghana	GPE
abrj-9	219	1	6	CARDINAL
abrj-9	223	1	2001	DATE
abrj-9	224	1	ghana	GPE
abrj-9	225	1	ghana	GPE
abrj-9	226	1	ako-nai	PERSON
abrj-9	226	2	e.a.	GPE
abrj-9	226	3	2011	DATE
abrj-9	227	1	fidelity bank	ORG
abrj-9	227	2	adum	GPE
abrj-9	227	3	kumasi	GPE
abrj-9	228	1	kwame nkrumah university of science and technology	ORG
abrj-9	228	2	kumasi	GPE
abrj-9	229	1	2002	DATE
abrj-9	230	1	annual	DATE
abrj-9	230	2	accra.	ORG
abrj-9	231	1	ghana	GPE
abrj-9	231	2	2011	DATE
abrj-9	233	1	accra: bank	ORG
abrj-9	233	2	ghana	GPE
abrj-9	234	1	bitner, m.j.	ORG
abrj-9	234	2	1990	DATE
abrj-9	236	1	69	CARDINAL
abrj-9	237	1	brenda	PERSON
abrj-9	237	2	o.m.	GPE
abrj-9	237	3	b. steve	PERSON
abrj-9	237	4	2000	DATE
abrj-9	238	1	uk university business	ORG
abrj-9	239	1	8(2	DATE
abrj-9	239	2	85	CARDINAL
abrj-9	241	1	chandon	GPE
abrj-9	242	1	leo	PERSON
abrj-9	242	2	j. philippe	PERSON
abrj-9	242	3	1997	DATE
abrj-9	244	1	international journal of service industry management	ORG
abrj-9	244	2	8(1	CARDINAL
abrj-9	244	3	65-86	DATE
abrj-9	245	1	coulson-thomas	PERSON
abrj-9	245	2	c.	PERSON
abrj-9	245	3	r. brown	PERSON
abrj-9	245	4	1990	DATE
abrj-9	247	1	london	GPE
abrj-9	247	2	british institute of management	ORG
abrj-9	248	1	danaher	PERSON
abrj-9	248	2	p.j.	GPE
abrj-9	248	3	j. mattsson	PERSON
abrj-9	248	4	1994	DATE
abrj-9	250	1	international journal of service industry management	ORG
abrj-9	250	2	5(4	CARDINAL
abrj-9	250	3	69	CARDINAL
abrj-9	250	4	farayibi	ORG
abrj-9	250	5	a.o.	GPE
abrj-9	250	6	2016	DATE
abrj-9	251	1	nigerian	NORP
abrj-9	251	2	73612	DATE
abrj-9	252	1	ibadan	GPE
abrj-9	252	2	nigeria	GPE
abrj-9	253	1	hirvonen	PERSON
abrj-9	253	2	t.	GPE
abrj-9	253	3	2007	DATE
abrj-9	256	1	f.	PERSON
abrj-9	256	2	e. wood	PERSON
abrj-9	256	3	2005	DATE
abrj-9	258	1	european journal of marketing	ORG
abrj-9	258	2	39(9/10	CARDINAL
abrj-9	258	3	1013-1024	DATE
abrj-9	259	1	: https://doi.org/10.1108/03090560510610699	ORG
abrj-9	259	2	kotler	ORG
abrj-9	259	3	k.l. keller	PERSON
abrj-9	259	4	2006	DATE
abrj-9	261	1	12th	ORDINAL
abrj-9	262	1	new york	GPE
abrj-9	262	2	prentice hall	ORG
abrj-9	263	1	j. mattsson	PERSON
abrj-9	263	2	2002	DATE
abrj-9	265	1	837	CARDINAL
abrj-9	265	2	https://doi.org/10.1002/mar.10040	PERSON
abrj-9	265	3	lovelock	PERSON
abrj-9	265	4	c. and	PERSON
abrj-9	265	5	j. wirtz	PERSON
abrj-9	265	6	2007	DATE
abrj-9	268	1	6th	ORDINAL
abrj-9	269	1	new jersey	GPE
abrj-9	269	2	pearson prentice hall	ORG
abrj-9	270	1	malhotra	PERSON
abrj-9	270	2	n.	PERSON
abrj-9	270	3	d. birks	PERSON
abrj-9	270	4	2007	DATE
abrj-9	272	1	pearson education ltd	ORG
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abrj-9	273	1	mkoma	GPE
abrj-9	273	2	h.	PERSON
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abrj-9	276	1	oliver	GPE
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abrj-9	278	1	17(4	DATE
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abrj-9	281	1	a.	PERSON
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abrj-9	298	3	43-51	DATE
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abrj-9	299	4	33-40 40	PERCENT
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abrj-9	307	1	london	GPE
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abrj-9	308	1	zikmund	GPE
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abrj-9	310	1	4th	ORDINAL
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abrj-9	311	1	zikmund,	ORG
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