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© 2025 by the authors; licensee Eastern Centre of Science and Education, USA 

 

Asian Business Research Journal 
Vol. 10, No. 3, 8-14, 2025 
ISSN: 2576-6759 
DOI: 10.55220/25766759.298 
© 2025 by the authors; licensee Eastern Centre of Science and Education, USA 

 
 

 

 
Research on Optimization Strategies for Cold Chain Logistics of Agricultural 
Products: A Case Study of H Company 

 
Shi He Dong1 
An-Shin Shia2

 
 

 
 

1,2Business School, Lingnan Normal University, Zhanjiang, Guangdong, China. 
Email: 2759209526@qq.com  
Email: 18875991570@qq.com  
( Corresponding Author) 

 

 
Abstract 

This study aims to propose an optimized model for agricultural product cold chain logistics 
through a systematic analysis and innovative design. The goal is to enhance the efficiency and 
responsiveness of the entire supply chain. A questionnaire survey was conducted among 
employees of H Company to analyze the main challenges faced by agricultural cold chain logistics, 
including imprecise temperature control, high logistics costs, insufficient informatization, and 
environmental sustainability issues. 

 
Keywords: Agricultural products; Cold chain logistics; Supply chain management. 

JEL Classification: L92; Q13; Q18. 

 
1. Introduction 

With the rapid development of China's economy, the quality of life has significantly improved, and people now 
demand higher food quality. Agricultural products play an essential role in daily life, with their quality and safety 
directly affecting public health and safety. Due to the characteristics of agricultural products, they are vulnerable to 
damage throughout production, storage, transportation, and sales, which may lead to deterioration or spoilage. 
Therefore, establishing a robust cold chain logistics system for agricultural products in China is of vital 
importance. 

Cold chain logistics refers to a specialized logistics model that maintains products under appropriate low-
temperature conditions throughout their entire production, processing, storage, transportation, sales, and 
consumption stages. This ensures product quality while minimizing losses. Although research on cold chain 
logistics for agricultural products in China has made progress, there are still many challenges, such as inadequate 
infrastructure, low technological levels, lack of standardization, and difficulties in cost control. These issues 
severely restrict the improvement of cold chain logistics efficiency in China. 

Globally, cold chain logistics for agricultural products is receiving increasing attention, especially in developed 
countries, where it has become a key component for ensuring food safety and improving logistics efficiency. For 
example, Japan is globally recognized for its high-tech and mechanized cold chain logistics, characterized by low-
cost logistics that have entered a mature stage. However, once Japan’s cold chain logistics reaches a critical point, 
new logistics models are likely to emerge. Japan’s cold chain logistics success is largely attributed to its advanced 
infrastructure. In 2014, Japan had around 120,000 refrigerated vehicles, which increased to 150,000 by 2016, 
accounting for 2.65% of total freight vehicles, with a refrigerated transportation rate of over 90%, and product 
spoilage rates as low as 5% (Zheng, 2017). 
 

1.1. International Trends in Cold Chain Logistics 
Technological Advancements: Developed countries continually innovate in cold chain logistics technologies, 

including advanced refrigeration equipment, temperature monitoring systems, and automated warehouse 
management systems, significantly improving the efficiency and safety of cold chain logistics. 

Standardized Processes: Cold chain logistics systems in developed countries typically have well-established 
standards and regulations to ensure product quality and safety throughout the supply chain. 

Environmental Sustainability: As environmental concerns grow, China’s cold chain logistics industry is also 
exploring more eco-friendly solutions, such as using renewable energy and reducing greenhouse gas emissions. 

Education and Training: Developed countries emphasize the training of cold chain logistics professionals 
through specialized education and training to enhance the skills and knowledge of workers. 

International Cooperation: With globalization, international cooperation has become increasingly important in 
cold chain logistics. Collaborations between multinational companies and international organizations help share 
best practices and improve the global cold chain logistics level. 

Consumer Demand: In developed countries, consumers’ increasing demand for fresh, high-quality agricultural 
products drives the development and improvement of cold chain logistics services. 

mailto:2759209526@qq.com
mailto:18875991570@qq.com
https://doi.org/10.55220/25766759.298


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Waste Reduction: Effective cold chain logistics management in developed countries significantly reduces losses 
during transportation and storage, conserving resources and minimizing waste. 

1.2. Cold Chain Logistics Development in China 
In contrast to foreign countries, China's cold chain logistics began relatively late. Enterprises focusing on cold 

chain logistics have not yet formed large-scale industries, resulting in a need to improve the overall level of cold 
chain logistics (Zhao, 2021). Currently, cold chain logistics in China is in the early stages of development, with the 
majority of logistics handled by self-operated logistics of production enterprises or distributors, accounting for 
about 80% of total logistics, while third-party logistics constitutes around 20%. However, with the increasing 
concentration of food resources in economically developed regions, the cold chain logistics system is gradually 
being established and operating more professionally (Wang, 2016). 

In recent years, China’s cold chain logistics market has grown rapidly, expanding at an average annual rate of 
17%. The total sales volume of the industry reached 339.1 billion RMB, a 17.5% increase from the previous year. It 
is expected that by 2025, the market size will increase to around 897 billion RMB (Si, 2023). 
 

1.3. Current Challenges in China’s Agricultural Cold Chain Logistics 
Market Imbalance: Cold chain logistics facilities and companies are unevenly distributed across regions, with 

more facilities in the east and fewer in the west, leading to resource allocation imbalances that affect overall 
efficiency. 

High Loss Rates: The loss rate for fruits and vegetables in China is as high as 15%, compared to around 5% in 
developed countries, due to a lack of awareness regarding cold chain logistics. 

Cultural and Consumption Habit Differences: China's per capita consumption of frozen foods is only 10 kg 
annually, significantly lower than in Japan (20 kg) or the US (60 kg), reflecting cultural and habitual differences in 
consumer demand for cold chain logistics (iMedia, 2024). 

In summary, while developed countries have established mature cold chain logistics systems that are 
technologically advanced and well-managed, China’s cold chain logistics is still developing and facing significant 
challenges. To foster industry development, improvements are needed in policy support, technological innovation, 
infrastructure, and workforce training, alongside efforts to raise consumer awareness of cold chain logistics. 
 

2. Literature Review 

2.1. Cold Chain Logistics 
Cold chain logistics ensures that perishable products, such as fresh food, pharmaceuticals, and certain 

chemicals, maintain a controlled temperature throughout their production, storage, and distribution process. The 
development of this logistics model is essential for ensuring product safety and reducing spoilage during transit. 
Cold chain logistics is characterized by its complexity, coordination requirements, and high operational costs, as 
temperature-controlled equipment such as refrigerated trucks and low-temperature storage facilities are needed. 
 

2.2. Agricultural Cold Chain Logistics 
Agricultural cold chain logistics is a critical part of the entire supply chain management, especially for 

perishable agricultural products. Cold chain logistics helps to maintain product safety, reduce losses, and enhance 
product quality. As consumer demand for fresh, healthy, and safe food increases, efficient cold chain logistics is vital 
for expanding the sales scope of agricultural products and promoting agricultural industry upgrades. 
 

2.3. Components of Agricultural Cold Chain Logistics 
The main components of agricultural cold chain logistics include production, processing, transportation, 

storage, distribution, packaging, delivery, and consumption. Each stage plays a crucial role in maintaining the 
freshness and safety of agricultural products, ensuring they reach consumers in optimal condition. 
 

3. Methodology 

3.1. Questionnaire Survey 
This study uses a questionnaire survey to investigate the cold chain logistics of agricultural products at H 

Company in Guangdong Province. The questionnaire covers five main areas: cold chain facilities and equipment, 
cold chain management, product handling, distribution efficiency, and customer service and feedback. The survey 
was conducted online, and a total of 154 valid responses were collected. 
 

3.1.1. Questionnaire Design and Compilation 
The questionnaire was designed based on existing research (Zheng, 2017) and (Pang, 2024) to assess H 

Company's cold chain logistics. It was divided into seven sections, with 17 questions focusing on cold chain 
logistics processes at the company. 
 

3.1.2. Questionnaire Distribution 
The survey was distributed online, and data was collected via an online platform. A total of 154 completed 

questionnaires were returned, with a 98% valid response rate after excluding incomplete or rushed submissions. 
This study aims to address the optimization of cold chain logistics in China by analyzing H Company’s 

logistics system, identifying challenges, and proposing strategies to improve efficiency and reduce product losses, 
ultimately benefiting the agricultural logistics sector. 
 
 
 
 



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4. Results 

4.1. Cold Chain Equipment Status 
Compared to conventional logistics that operates at ambient temperatures, cold chain logistics requires more 

specialized equipment and information systems, necessitating larger investments for infrastructure development. 
Consequently, it represents a niche and sophisticated segment within the logistics industry. Cold chain logistics is 
primarily employed for perishable goods such as fruits, vegetables, poultry, eggs, seafood, as well as frozen meats, 
frozen processed foods, chocolates, and ice cream. Additionally, it finds application in the transport of chemical raw 
materials and pharmaceuticals. Depending on the specific needs of the logistics sector, it is crucial to adjust 
temperatures precisely during transportation to meet customer requirements (Qian et al., 2024). 

From Table 1, it is evident that agricultural products like fruits and vegetables require maintenance of a 
relatively stable low temperature during transportation. The subsequent equipment includes refrigerated trucks, 
railway refrigerated containers, and shipping containers. Most agricultural products are perishable and need to be 
kept fresh throughout the circulation and storage processes, thereby imposing high demands on logistics and 
storage practices. 
 

Table 1. Required Cold Chain Temperature for Different Products. 
Category Subcategory Temperature 

High-Value Products 

Pharmaceuticals 2–6°C 

Restaurant Chains 0–5°C 

Fast-Moving Consumer Goods 0–15°C 

Industrial and Processed Goods 
Dairy Products 2–5°C 

Frozen Foods, Rice, Noodles -18°C 

Food Ingredients Poultry, Seafood -18 to -20°C 

Agricultural Wholesale Fruits, Vegetables 0–5°C 
Source: Sun, 2022. 

 
Given the vast geographical span of agricultural production areas and long crop production cycles, coupled 

with the dispersal of resources, centralized storage would inevitably increase costs. Thus, enhancing the storage 
and extending the shelf life of fresh produce while reducing storage costs is a central issue (Qi, 2012). 

As shown in Table 2, survey results indicate that 83.12% of respondents prefer using air cargo refrigerated 
containers, followed by 46.1% who prefer railway refrigerated boxes, and 27.92% who rely on shipping containers. 
Additionally, 52.6% believe refrigerated trucks are the primary mode of transportation. 

 
Table 2. Main Equipment Used During Transportation. 

Option (Multiple Choice) Subtotal % 

Refrigerated truck 81 52.6% 
Container 43 27.92% 
Railway refrigerated box 71 46.1% 
Air-conditioned cargo hold 128 83.12% 

 
Regarding cold chain storage facilities, Table 3 illustrates the challenges within this area. In a sample of 154 

valid surveys, 94.81% of respondents believed their company’s cold chain facilities were outdated. Furthermore, 
83.12% felt their facilities were insufficient in number, and 88.96% reported low staff expertise and management 
levels. Additionally, 25.97% of respondents identified a lack of facility variety. 
 

Table 3. Issues with Cold Chain Facilities. 

Option (Multiple Choice) Subtotal % 

Few types of  cold chain facilities 40 25.97% 
Cold chain facilities 146 94.81% 
Insufficient number of  cold chain facilities 128 83.12% 
Low level of  operators and management 137 88.96% 

 
 

Regarding cold chain interruptions due to equipment failure, as depicted in Table 4, 76.62% of respondents 
reported experiencing at least seven instances of equipment failure leading to cold chain disruption in the past year, 
while 23.37% reported fewer disruptions (six or less). 

 

Table 4.  Frequency of Equipment Failures in Company. 

Option Subtotal % 

Over 10 times 74 48.05% 
7-9 times 44 28.57% 
4- -6 times 26 16.88% 
Below 4 times 10 6.49% 

 
In terms of maintenance frequency, as shown in Table 5, 72.73% of respondents stated that their company 

conducts maintenance on cold chain equipment once a month on average. 
 

 
 
 
 
 
 
 
 



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Table 5. Frequency of  Cold Chain Equipment Maintenance. 

Option  Subtotal % 

0-15 Days 60 38.96% 

15-30 Days 52 33.77% 

30-60 Days 30 19.48% 

More than 60 days 12 7.79% 

 
4.2. Cold Chain Management Issues 

As depicted in Table 6, 64.94% of respondents acknowledged temperature control problems in the post-harvest 
handling stages, while 28.57% observed temperature control issues during delivery. Post-harvest and storage 
phases are critical for maintaining optimal conditions. Utilizing advanced cold chain technology, such as automated 
temperature control and rapid cooling systems, is crucial for minimizing these problems. Furthermore, professional 
cold chain transportation equipment, like refrigerated trucks and containers, should be prioritized to ensure 
product safety during transport (Wang, 2016). 
 

Table 6. Stages Prone to Temperature Control Issues. 

Option (multiple choice) Subtotal % 

Post-harvest treatment memory 100 64.94% 

Storage 92 59.74% 

Transport  44 28.57% 

Dispatching 42 27.27% 

 
Regarding satisfaction with real-time temperature monitoring, as shown in Table 7, 29.87% of respondents 

expressed dissatisfaction or indifference, while 70.13% were satisfied or very satisfied. 
 

Table 7. Satisfaction with Real-Time Temperature Monitoring. 

Option  Subtotal % 

Very Satisfied  59 38.31% 
Satisfied 49 31.82% 
Generally 32 20.78% 
Dissatisfied 11 7.14% 
Very Dissatisfied 3 1.95% 

 

In terms of operational issues within the cold chain process, Table 8 reveals that the most common issue, cited 
by 34.42% of respondents, was low operational competency among staff, followed by 7.14% who believed 
transportation capacity was insufficient. 

 
Table 8. Common Problems in Cold Chain Process. 

Option  Subtotal % 

The cold-chain equipment is damaged during the work process    49 31.82% 

The operation level of  the staff  in the cold chain link is not high 53 34.42% 
The efficiency of  cold-chain logistics is not high 27 17.53% 
The transportation capacity in the cold chain logistics is insufficient  11 7.14% 
Poor temperature control in the transportation and storage links 14 9.09% 

 

4.3. Product Handling in the Logistics Process 
The refrigeration technology used in agricultural cold chain logistics is critical for ensuring product freshness 

and safety throughout the supply chain. Table 9 shows that H Company uses multiple preservation technologies, 
with the most frequently used being temperature monitoring, adopted by 77.92% of respondents. This is followed 
by automation and information technology (56.49%) and eco-friendly refrigeration technology (55.19%). Pre-
cooling and rapid freezing techniques were used by 49.35% and 35.71% of respondents, respectively. 
 

Table 9. Preservation technologies used in cold chain logistics. 
Option (multiple choice) Subtotal % 

Pre-cooling technology  76 49.35% 
Frozen technology  55 35.71% 
Large-scale packaging technology  78 50.65% 
Temperature monitoring technology  120 77.92% 

Environmental protection refrigeration technology 85 55.19% 
Information technology and automation technology 87 56.49% 

 

As shown in Table 10, 42.21% of respondents believed the overall product quality remained excellent from 
market to consumer, while 26.62% felt that the quality retention was poor to average. According to He Deming, 
assessing the economic benefits of cold chain logistics involves analysis of profitability, risk management, and 
sensitivity analysis (He, 2019). Failure to optimize product quality retention could hinder the achievement of 
desired economic outcomes. 
 

Table 10. Product Quality Maintenance During Transport. 

Option  Subtotal % 

Very good  65 42.21% 
Good 48 31.17% 
Generally 27 17.53% 

 
 



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Table 10. Product Quality Maintenance During Transport(continuous). 

Option  Subtotal % 
Bad 9 5.84% 
Very bad 5 3.25% 

 

4.4. Distribution Efficiency 
Table 11 reveals that 77.93% of respondents believed that the time from order receipt to delivery was within 

three days, while only 7.79% reported it taking more than five days. 
 

Table 11.  Product Distribution Efficiency. 

Option  Subtotal % 

Within 1 day 68 44.16% 

2-3 Days  52 33.77% 
4-5 Days  22 14.29% 
More than 5 days 12 7.79% 

 
In the survey on distribution process issues, as shown in Table 12, all seven listed problems were identified by 

respondents, with 86.36% citing insufficient staff training, followed by 68.18% noting non-optimized delivery 
routes. Other issues included low packaging and loading efficiency (57.14%) and outdated equipment (25.97%). 
 

Table 12. Issues in Distribution Process. 

Option (Multiple choice) Subtotal % 

Improper inventory management  33 21.43% 

Distribution route is not optimized  105 68.18% 

Insufficient personnel training  133 86.36% 

Low packaging and loading efficiency  88 57.14% 

Equipment and technology are backward  40 25.97% 

Order processing is inefficient  98 63.64% 

Regulatory and compliance issues 67 43.51% 

 

Regarding the logistics information system, Table 13 indicates that 14.28% were dissatisfied, while 22.73% 
were indifferent. A majority, 50.6%, expressed satisfaction or strong satisfaction with the system. 
 

Table 13. Satisfaction with Logistics Information System. 

Option  Subtotal % 

Very Satisfied  41 26.62% 
Satisfied 56 36.36% 
Generally 35 22.73% 
Dissatisfied 13 8.44% 

Very Dissatisfied 9 5.84% 
 

4.5. Customer Service and Feedback 

As seen in Table 14, 96.75% of respondents noted frequent complaints about product damage or spoilage, and 
87.01% cited issues with service quality. All six listed issues were selected by respondents as common complaints. 
 

Table 14. Common Customer Complaints. 

Option (Multiple choice) Subtotal % 

Damage or deterioration of  the goods  149 96.75% 

Delayed service problem  53 34.42% 

Distribution error problem  90 58.44% 

Quality of  service  134 87.01% 

Cost problem  110 71.43% 

Insurance and indemnity issues 84 54.55% 

 

In handling negative customer feedback, as illustrated in Table 15, 94.81% of respondents believed that their 
company conducts thorough investigations into customer issues, and 70.13% indicated learning from negative 
feedback. Other measures included explaining improvements to customers (52.6%) and offering solutions (20.78%). 
 

Table 15. How H Company Handles Negative Customer Feedback. 

Option (Multiple choice) Subtotal % 

Timely response 40 25.97% 
Problem survey 146 94.81% 
Provide solutions  32 20.78% 
Improvement and prevention 108 70.13% 
Communication and education 81 52.6% 
Record and analysis 52 33.77% 

 

Table 16 shows the actions H Company employees believe the company should take to improve customer 
satisfaction, with 87.66% suggesting optimizing delivery processes, followed by 81.17% recommending 
improvements in packaging and loading. 
 

 
 
 



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Table 16. Measures to Improve Customer Satisfaction. 

Option (multiple choice) Subtotal % 

Optimize the distribution process  135 87.66% 
Strengthen personnel training 58 37.66% 
Improve the equipment and technology  69 44.81% 
Improved packaging and loading methods  125 81.17% 
Implement quality control measures  102 66.23% 
Establish a customer feedback mechanism 73 47.4% 

 

5. Discussion (Optimization and Innovation Strategies) 

5.1. Cold Chain Equipment Optimization 
Based on the issues identified in H Company's cold chain equipment (Section 4.1), it is recommended that the 

company invest in advanced cold chain infrastructure to address outdated equipment and occasional disruptions. In 
particular, upgrading equipment to improve capacity and variety is essential. Additionally, it is critical to enhance 
staff training and development to meet the professional demands of cold chain logistics. 
 

5.2. Cold Chain Management Optimization 
To address temperature control issues in logistics (Section 4.2), the implementation of precision temperature 

control systems using advanced variable frequency technologies is recommended. Upgrading equipment like 
refrigerated trucks and containers, alongside improving storage facilities and operational standards, will enhance 
the cold chain process. Furthermore, adjusting environmental factors like oxygen and carbon dioxide ratios can 
extend product shelf life. 
 

5.3. Product Handling Optimization 
Given the challenges in maintaining product quality (Section 4.3), optimizing transportation routes, developing 

contingency plans for emergencies, and adopting a flexible logistics network are crucial strategies. Furthermore, 
promoting green logistics practices and robust risk management will ensure product safety and sustainability. 
 

5.4. Distribution Efficiency Optimization 
To improve distribution (Section 4.4), optimizing delivery routes, increasing load efficiency, and integrating 

advanced information management systems like IoT and AI will streamline logistics processes. Enhancing 
collaboration with suppliers and adopting flexible delivery models will further improve service quality and 
efficiency. 
 

5.5. Customer Feedback Optimization 
Addressing frequent issues like product damage and long delivery times (Section 4.5) requires optimizing the 

supply chain layout, updating transport equipment, and focusing on cost reductions. Establishing multiple feedback 
channels, fast response systems, and continuous improvement based on customer input will enhance customer 
satisfaction. 
 

5.6. Practical Significance 
The development of cold chain logistics plays a crucial role in advancing rural economies and meeting the 

rising demand for high-quality, environmentally sustainable agricultural products. Optimizing cold chain logistics 
not only boosts consumer satisfaction but also drives broader economic development and enhances the logistics 
industry's overall service levels and efficiency. 
 

6. Conclusion 

6.1. Research Findings 
This study identified key issues and proposed optimization strategies for H Company's cold chain logistics. Key 

recommendations include equipment and technology upgrades, cost control, regulatory compliance, green logistics, 
and improving market responsiveness. 
 
6.2. Future Outlook 

Looking forward, with ongoing technological advancements and expanding market demand, H Company has 
significant growth opportunities in cold chain logistics. Continued investment and innovation will enable the 
company to achieve breakthroughs in efficiency, cost management, and service quality, positioning it as a leader in 
the industry. 
 

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