id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
asfbr-2216	Mori, Yuji; Ozaki, Yasufumi; Harimaya, Kozo	DETERMINANTS OF CUSTOMER SATISFACTION IN RETAIL BANKING: EMPIRICAL EVIDENCE FROM JAPANESE BANK CUSTOMERS	2024	12	.pdf	application/pdf	9262	470	42	Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. In addition to SERVQUAL, there are different methods of analyzing customer satisfaction, such as the National Customer Satisfaction Index (NCSI) or nonlinear regression models that estimate customer satisfaction factors (Arbore & Busacca, 2009).	cache/asfbr-2216.pdf	txt/asfbr-2216.txt
