id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajfa-2641	Okpala, Kenneth Enoch	Total Quality Management and SMPS Performance Effects in Nigeria: A Review of Six Sigma Methodology	2012	16	.pdf	application/pdf	5795	338	51	TQM implementation eliminated long service queue through prompt service, quality service were rendered and bank customers were satisfied. This will be made easy by adopting the above five broad dimensions of service quality.	cache/ajfa-2641.pdf	txt/ajfa-2641.txt