id	sid	eid	entity	type
ajfa-1143	1	1	microsoft	ORG
ajfa-1143	1	2	1143-4707	CARDINAL
ajfa-1143	2	1	1_-writer2	CARDINAL
ajfa-1143	2	2	asian	NORP
ajfa-1143	2	3	finance & accounting	ORG
ajfa-1143	2	4	2012	DATE
ajfa-1143	2	5	4	CARDINAL
ajfa-1143	2	6	1	CARDINAL
ajfa-1143	2	7	bangkok	GPE
ajfa-1143	2	8	thailand	GPE
ajfa-1143	2	9	dr paul tj	PERSON
ajfa-1143	2	10	james graduate school	PERSON
ajfa-1143	2	11	rama 4	FAC
ajfa-1143	2	12	klong-toey	PERSON
ajfa-1143	2	13	bangkok	GPE
ajfa-1143	2	14	10110	DATE
ajfa-1143	2	15	thailand e-mail	ORG
ajfa-1143	3	1	december 6, 2011	DATE
ajfa-1143	3	2	january 8, 2012	DATE
ajfa-1143	3	3	june 1, 2012	DATE
ajfa-1143	3	4	thailand	GPE
ajfa-1143	5	1	6 months	DATE
ajfa-1143	6	1	385	CARDINAL
ajfa-1143	6	2	english	LANGUAGE
ajfa-1143	6	3	thai	NORP
ajfa-1143	6	4	18	CARDINAL
ajfa-1143	7	1	5	CARDINAL
ajfa-1143	7	2	25	CARDINAL
ajfa-1143	7	3	three	CARDINAL
ajfa-1143	10	1	thai asian journal of finance & accounting	ORG
ajfa-1143	10	2	2012	DATE
ajfa-1143	10	3	4	CARDINAL
ajfa-1143	10	4	1	CARDINAL
ajfa-1143	10	5	26 1	DATE
ajfa-1143	11	1	thailand	GPE
ajfa-1143	11	2	2003	DATE
ajfa-1143	11	3	1995	DATE
ajfa-1143	12	1	thai	NORP
ajfa-1143	12	2	2003	DATE
ajfa-1143	14	1	thailand	GPE
ajfa-1143	14	2	rotchanakitumnuai	NORP
ajfa-1143	14	3	2003	DATE
ajfa-1143	15	1	thai	NORP
ajfa-1143	15	2	thai	NORP
ajfa-1143	15	3	thai	NORP
ajfa-1143	15	4	cunningham	GPE
ajfa-1143	15	5	2003	DATE
ajfa-1143	16	1	nash	PERSON
ajfa-1143	16	2	1993	DATE
ajfa-1143	16	3	uk	GPE
ajfa-1143	16	4	thai	NORP
ajfa-1143	17	1	first	ORDINAL
ajfa-1143	19	1	1985	DATE
ajfa-1143	20	1	thailand	GPE
ajfa-1143	20	2	the last eight years	DATE
ajfa-1143	22	1	thailand	GPE
ajfa-1143	26	1	second	ORDINAL
ajfa-1143	27	1	2	CARDINAL
ajfa-1143	27	2	thai	NORP
ajfa-1143	27	3	asian	NORP
ajfa-1143	27	4	thai	NORP
ajfa-1143	28	1	asian	NORP
ajfa-1143	28	2	finance & accounting	ORG
ajfa-1143	28	3	2012	DATE
ajfa-1143	28	4	4	CARDINAL
ajfa-1143	28	5	1	CARDINAL
ajfa-1143	28	6	thailand	GPE
ajfa-1143	29	1	moore	ORG
ajfa-1143	29	2	1999	DATE
ajfa-1143	30	1	46.7%	PERCENT
ajfa-1143	30	2	thailand	GPE
ajfa-1143	30	3	nearly 75%	PERCENT
ajfa-1143	30	4	1	CARDINAL
ajfa-1143	31	1	thai	NORP
ajfa-1143	32	1	stanton	PERSON
ajfa-1143	32	2	2001	DATE
ajfa-1143	33	1	1985	DATE
ajfa-1143	33	2	bessom	ORG
ajfa-1143	33	3	1973	DATE
ajfa-1143	33	4	james (	PERSON
ajfa-1143	33	5	2005	DATE
ajfa-1143	33	6	2001	DATE
ajfa-1143	34	1	thai	NORP
ajfa-1143	34	2	harrison	PERSON
ajfa-1143	34	3	st john	PERSON
ajfa-1143	35	1	thai	NORP
ajfa-1143	35	2	1994	DATE
ajfa-1143	35	3	kumar, 1996	ORG
ajfa-1143	35	4	womack	PERSON
ajfa-1143	35	5	jones, 1996	ORG
ajfa-1143	36	1	purvis	PERSON
ajfa-1143	36	2	1993	DATE
ajfa-1143	37	1	1990	DATE
ajfa-1143	37	2	sheth	PERSON
ajfa-1143	37	3	1995	DATE
ajfa-1143	37	4	binks	PERSON
ajfa-1143	37	5	1996	DATE
ajfa-1143	38	1	three	CARDINAL
ajfa-1143	38	2	thailand	GPE
ajfa-1143	39	1	beatty et al	ORG
ajfa-1143	40	1	1996	DATE
ajfa-1143	41	1	beatty (	ORG
ajfa-1143	41	2	1999	DATE
ajfa-1143	41	3	1998	DATE
ajfa-1143	43	1	oliver	PERSON
ajfa-1143	43	2	1993	DATE
ajfa-1143	44	1	1994	DATE
ajfa-1143	44	2	1999	DATE
ajfa-1143	47	1	1996	DATE
ajfa-1143	47	2	asian	NORP
ajfa-1143	47	3	finance & accounting	ORG
ajfa-1143	47	4	2012	DATE
ajfa-1143	47	5	4	CARDINAL
ajfa-1143	47	6	1	CARDINAL
ajfa-1143	47	7	28	CARDINAL
ajfa-1143	48	1	1985	DATE
ajfa-1143	48	2	1983	DATE
ajfa-1143	48	3	zeithaml parasuraman	PERSON
ajfa-1143	48	4	1990	DATE
ajfa-1143	49	1	1985, 1988	DATE
ajfa-1143	49	2	first	ORDINAL
ajfa-1143	50	1	third	ORDINAL
ajfa-1143	52	1	1985	DATE
ajfa-1143	52	2	al	ORG
ajfa-1143	52	3	1985	DATE
ajfa-1143	53	1	avkarin, 1999	DATE
ajfa-1143	54	1	houston	GPE
ajfa-1143	54	2	wenger	GPE
ajfa-1143	54	3	1998	DATE
ajfa-1143	55	1	3	CARDINAL
ajfa-1143	55	2	2008	DATE
ajfa-1143	57	1	cassell	ORG
ajfa-1143	57	2	symon	ORG
ajfa-1143	57	3	2004	DATE
ajfa-1143	57	4	glaser	PERSON
ajfa-1143	57	5	strauss	PERSON
ajfa-1143	57	6	1967	DATE
ajfa-1143	58	1	cayla	PERSON
ajfa-1143	58	2	2007	DATE
ajfa-1143	59	1	bangkok	GPE
ajfa-1143	59	2	thailand	GPE
ajfa-1143	59	3	carman	PERSON
ajfa-1143	59	4	1990	DATE
ajfa-1143	60	1	6 months	DATE
ajfa-1143	60	2	glaser	PERSON
ajfa-1143	60	3	strauss	PERSON
ajfa-1143	60	4	1967	DATE
ajfa-1143	62	1	385	CARDINAL
ajfa-1143	62	2	english	LANGUAGE
ajfa-1143	62	3	thai	NORP
ajfa-1143	64	1	glaser	PERSON
ajfa-1143	64	2	2004	DATE
ajfa-1143	64	3	18	CARDINAL
ajfa-1143	64	4	first	ORDINAL
ajfa-1143	64	5	1992	DATE
ajfa-1143	65	1	62	CARDINAL
ajfa-1143	65	2	chanson	GPE
ajfa-1143	65	3	1998	DATE
ajfa-1143	65	4	20	CARDINAL
ajfa-1143	65	5	colgate	ORG
ajfa-1143	65	6	norris, 2001	ORG
ajfa-1143	66	1	asian journal of finance & accounting	ORG
ajfa-1143	66	2	2012	DATE
ajfa-1143	66	3	4	CARDINAL
ajfa-1143	66	4	1	CARDINAL
ajfa-1143	68	1	english	LANGUAGE
ajfa-1143	68	2	approximately 60 minutes	TIME
ajfa-1143	69	1	nvivo	ORG
ajfa-1143	70	1	wilcox (1995)	ORG
ajfa-1143	70	2	1991	DATE
ajfa-1143	71	1	reeves	PERSON
ajfa-1143	71	2	harper	PERSON
ajfa-1143	71	3	1981	DATE
ajfa-1143	72	1	hawkins	PERSON
ajfa-1143	72	2	1990	DATE
ajfa-1143	73	1	glaser (	ORG
ajfa-1143	73	2	1992a	ORDINAL
ajfa-1143	73	3	straus	GPE
ajfa-1143	73	4	corbin	GPE
ajfa-1143	73	5	1990	DATE
ajfa-1143	74	1	9	CARDINAL
ajfa-1143	74	2	walsh et al	PERSON
ajfa-1143	75	1	2008	DATE
ajfa-1143	77	1	buston	GPE
ajfa-1143	77	2	1999	DATE
ajfa-1143	80	1	nvivo	ORG
ajfa-1143	80	2	9	CARDINAL
ajfa-1143	80	3	harwood	PERSON
ajfa-1143	80	4	garry	PERSON
ajfa-1143	80	5	2003	DATE
ajfa-1143	81	1	1993	DATE
ajfa-1143	82	1	4.	CARDINAL
ajfa-1143	82	2	5	CARDINAL
ajfa-1143	82	3	25	CARDINAL
ajfa-1143	82	4	three	CARDINAL
ajfa-1143	83	1	asian journal of finance & accounting	ORG
ajfa-1143	83	2	2012	DATE
ajfa-1143	83	3	4	CARDINAL
ajfa-1143	83	4	1	CARDINAL
ajfa-1143	83	5	1	CARDINAL
ajfa-1143	83	6	1	CARDINAL
ajfa-1143	83	7	2	CARDINAL
ajfa-1143	83	8	3	CARDINAL
ajfa-1143	83	9	4	CARDINAL
ajfa-1143	83	10	5	CARDINAL
ajfa-1143	83	11	5	CARDINAL
ajfa-1143	85	1	2	CARDINAL
ajfa-1143	87	1	gonzalez	PERSON
ajfa-1143	87	2	2008	DATE
ajfa-1143	87	3	daniels et al	PERSON
ajfa-1143	88	1	2007	DATE
ajfa-1143	90	1	asian	NORP
ajfa-1143	90	2	finance & accounting	ORG
ajfa-1143	90	3	2012	DATE
ajfa-1143	90	4	4	CARDINAL
ajfa-1143	90	5	1	CARDINAL
ajfa-1143	90	6	2	CARDINAL
ajfa-1143	92	1	c4	GPE
ajfa-1143	92	2	c5	GPE
ajfa-1143	92	3	c7	GPE
ajfa-1143	92	4	c8	GPE
ajfa-1143	92	5	c9	ORG
ajfa-1143	92	6	c14	ORG
ajfa-1143	92	7	c16	ORG
ajfa-1143	92	8	c18	ORG
ajfa-1143	92	9	10	CARDINAL
ajfa-1143	92	10	57	CARDINAL
ajfa-1143	92	11	c13	GPE
ajfa-1143	92	12	3	CARDINAL
ajfa-1143	92	13	27	CARDINAL
ajfa-1143	92	14	c3	PERSON
ajfa-1143	92	15	c6, c7	ORG
ajfa-1143	92	16	c8	GPE
ajfa-1143	92	17	c9	ORG
ajfa-1143	92	18	c12	GPE
ajfa-1143	92	19	c13	GPE
ajfa-1143	92	20	11	CARDINAL
ajfa-1143	92	21	54	CARDINAL
ajfa-1143	92	22	c6, c10, c11	ORG
ajfa-1143	92	23	c13	GPE
ajfa-1143	92	24	7	CARDINAL
ajfa-1143	92	25	27	CARDINAL
ajfa-1143	93	1	c8	GPE
ajfa-1143	93	2	c13	GPE
ajfa-1143	93	3	5	CARDINAL
ajfa-1143	93	4	36	CARDINAL
ajfa-1143	93	5	c16	ORG
ajfa-1143	93	6	2	CARDINAL
ajfa-1143	93	7	24	CARDINAL
ajfa-1143	93	8	c5	ORG
ajfa-1143	93	9	3	CARDINAL
ajfa-1143	93	10	9	CARDINAL
ajfa-1143	93	11	2	CARDINAL
ajfa-1143	93	12	11	CARDINAL
ajfa-1143	93	13	c5	ORG
ajfa-1143	93	14	c8	GPE
ajfa-1143	93	15	c14	ORG
ajfa-1143	93	16	3	CARDINAL
ajfa-1143	93	17	22	CARDINAL
ajfa-1143	94	1	3	CARDINAL
ajfa-1143	94	2	13	CARDINAL
ajfa-1143	94	3	c18	ORG
ajfa-1143	94	4	2	CARDINAL
ajfa-1143	94	5	12	CARDINAL
ajfa-1143	94	6	5 11 57	CARDINAL
ajfa-1143	94	7	292	CARDINAL
ajfa-1143	94	8	6	CARDINAL
ajfa-1143	94	9	five	CARDINAL
ajfa-1143	94	10	1	CARDINAL
ajfa-1143	97	1	6.1	CARDINAL
ajfa-1143	98	1	1	CARDINAL
ajfa-1143	98	2	2	CARDINAL
ajfa-1143	99	1	asian journal of finance & accounting	ORG
ajfa-1143	99	2	2012	DATE
ajfa-1143	99	3	4	CARDINAL
ajfa-1143	99	4	1	CARDINAL
ajfa-1143	99	5	32 6.1.1	CARDINAL
ajfa-1143	99	6	1	CARDINAL
ajfa-1143	99	7	newman	ORG
ajfa-1143	99	8	2001	DATE
ajfa-1143	100	1	one	CARDINAL
ajfa-1143	102	1	4	CARDINAL
ajfa-1143	105	1	11	CARDINAL
ajfa-1143	109	1	one	CARDINAL
ajfa-1143	109	2	6	CARDINAL
ajfa-1143	112	1	1995	DATE
ajfa-1143	113	1	one	CARDINAL
ajfa-1143	113	2	7	CARDINAL
ajfa-1143	114	1	one	CARDINAL
ajfa-1143	114	2	c5	ORG
ajfa-1143	116	1	c18	ORG
ajfa-1143	118	1	mirror williams	PERSON
ajfa-1143	118	2	attaway	PERSON
ajfa-1143	118	3	1996	DATE
ajfa-1143	118	4	thai bank	ORG
ajfa-1143	118	5	bove	PERSON
ajfa-1143	118	6	johnson	PERSON
ajfa-1143	118	7	2000	DATE
ajfa-1143	119	1	5	CARDINAL
ajfa-1143	122	1	c16	ORG
ajfa-1143	124	1	6	CARDINAL
ajfa-1143	125	1	one	CARDINAL
ajfa-1143	125	2	c5	ORG
ajfa-1143	127	1	asian	NORP
ajfa-1143	127	2	finance & accounting	ORG
ajfa-1143	127	3	2012	DATE
ajfa-1143	128	1	4	CARDINAL
ajfa-1143	128	2	1	CARDINAL
ajfa-1143	129	1	4	CARDINAL
ajfa-1143	131	1	4	CARDINAL
ajfa-1143	131	2	one	CARDINAL
ajfa-1143	135	1	12	CARDINAL
ajfa-1143	136	1	one	CARDINAL
ajfa-1143	139	1	7	CARDINAL
ajfa-1143	140	1	one	CARDINAL
ajfa-1143	140	2	c13	GPE
ajfa-1143	144	1	one	CARDINAL
ajfa-1143	147	1	6.2.2	CARDINAL
ajfa-1143	147	2	2	CARDINAL
ajfa-1143	148	1	duclos	PERSON
ajfa-1143	148	2	vokurka	PERSON
ajfa-1143	148	3	2003	DATE
ajfa-1143	149	1	one	CARDINAL
ajfa-1143	149	2	c3	ORG
ajfa-1143	152	1	4	CARDINAL
ajfa-1143	158	1	9	CARDINAL
ajfa-1143	158	2	asian journal of finance & accounting	ORG
ajfa-1143	158	3	2012	DATE
ajfa-1143	159	1	4	CARDINAL
ajfa-1143	159	2	1	CARDINAL
ajfa-1143	159	3	reeves and bednar	ORG
ajfa-1143	159	4	1994	DATE
ajfa-1143	160	1	4	CARDINAL
ajfa-1143	160	2	lee	PERSON
ajfa-1143	160	3	2006	DATE
ajfa-1143	161	1	one	CARDINAL
ajfa-1143	165	1	7	CARDINAL
ajfa-1143	165	2	kahn	ORG
ajfa-1143	165	3	1998	DATE
ajfa-1143	166	1	one	CARDINAL
ajfa-1143	169	1	5	CARDINAL
ajfa-1143	169	2	one	CARDINAL
ajfa-1143	172	1	6	CARDINAL
ajfa-1143	173	1	one	CARDINAL
ajfa-1143	173	2	c13	GPE
ajfa-1143	175	1	secondly	ORDINAL
ajfa-1143	178	1	3	CARDINAL
ajfa-1143	178	2	one	CARDINAL
ajfa-1143	180	1	4	CARDINAL
ajfa-1143	181	1	3	CARDINAL
ajfa-1143	182	1	one	CARDINAL
ajfa-1143	185	1	9	CARDINAL
ajfa-1143	185	2	zeithaml et al.	PERSON
ajfa-1143	185	3	1990	DATE
ajfa-1143	185	4	schneider	PRODUCT
ajfa-1143	185	5	bowen,	ORG
ajfa-1143	185	6	1995	DATE
ajfa-1143	186	1	4	CARDINAL
ajfa-1143	186	2	asian	NORP
ajfa-1143	186	3	finance & accounting	ORG
ajfa-1143	186	4	2012	DATE
ajfa-1143	186	5	4	CARDINAL
ajfa-1143	186	6	1	CARDINAL
ajfa-1143	187	1	one	CARDINAL
ajfa-1143	191	1	newman	ORG
ajfa-1143	191	2	2001	DATE
ajfa-1143	191	3	kumar	PERSON
ajfa-1143	191	4	1999	DATE
ajfa-1143	194	1	one	CARDINAL
ajfa-1143	198	1	ghoshal	ORG
ajfa-1143	198	2	westney	ORG
ajfa-1143	198	3	1991	DATE
ajfa-1143	199	1	one	CARDINAL
ajfa-1143	205	1	one	CARDINAL
ajfa-1143	206	1	2000	DATE
ajfa-1143	207	1	6.2	CARDINAL
ajfa-1143	208	1	3	CARDINAL
ajfa-1143	208	2	5	CARDINAL
ajfa-1143	208	3	6.2.1	CARDINAL
ajfa-1143	208	4	3	CARDINAL
ajfa-1143	208	5	9	CARDINAL
ajfa-1143	208	6	7	CARDINAL
ajfa-1143	208	7	one	CARDINAL
ajfa-1143	208	8	2003	DATE
ajfa-1143	211	1	one	CARDINAL
ajfa-1143	211	2	12	CARDINAL
ajfa-1143	215	1	7	CARDINAL
ajfa-1143	215	2	asian	NORP
ajfa-1143	215	3	finance & accounting	ORG
ajfa-1143	215	4	2012	DATE
ajfa-1143	215	5	4	CARDINAL
ajfa-1143	215	6	1	CARDINAL
ajfa-1143	215	7	hughes	ORG
ajfa-1143	215	8	2002	DATE
ajfa-1143	216	1	kara	PERSON
ajfa-1143	216	2	2002	DATE
ajfa-1143	216	3	one	CARDINAL
ajfa-1143	218	1	7	CARDINAL
ajfa-1143	218	2	one	CARDINAL
ajfa-1143	219	1	c13	GPE
ajfa-1143	220	1	1993	DATE
ajfa-1143	221	1	6.2.2	CARDINAL
ajfa-1143	221	2	5	CARDINAL
ajfa-1143	221	3	8)	CARDINAL
ajfa-1143	221	4	nicholls et al.	ORG
ajfa-1143	221	5	1995	DATE
ajfa-1143	221	6	1986	DATE
ajfa-1143	222	1	one	CARDINAL
ajfa-1143	222	2	y’know	ORG
ajfa-1143	223	1	5	CARDINAL
ajfa-1143	223	2	1994	DATE
ajfa-1143	223	3	one	CARDINAL
ajfa-1143	223	4	c16	ORG
ajfa-1143	226	1	9	CARDINAL
ajfa-1143	226	2	one	CARDINAL
ajfa-1143	229	1	wright	PERSON
ajfa-1143	229	2	starkey	GPE
ajfa-1143	229	3	2003b	DATE
ajfa-1143	230	1	7	CARDINAL
ajfa-1143	231	1	one	CARDINAL
ajfa-1143	232	1	c5	ORG
ajfa-1143	233	1	malhotra et al	PERSON
ajfa-1143	233	2	2005	DATE
ajfa-1143	236	1	1988	DATE
ajfa-1143	237	1	first	ORDINAL
ajfa-1143	237	2	asian	NORP
ajfa-1143	237	3	finance & accounting	ORG
ajfa-1143	237	4	2012	DATE
ajfa-1143	237	5	4	CARDINAL
ajfa-1143	237	6	1	CARDINAL
ajfa-1143	237	7	oliver	PERSON
ajfa-1143	237	8	1997	DATE
ajfa-1143	238	1	7	CARDINAL
ajfa-1143	238	2	2000	DATE
ajfa-1143	238	3	dwyer	NORP
ajfa-1143	238	4	1987	DATE
ajfa-1143	239	1	one	CARDINAL
ajfa-1143	241	1	4	CARDINAL
ajfa-1143	241	2	the past five years	DATE
ajfa-1143	241	3	one	CARDINAL
ajfa-1143	243	1	jayawardhena	PERSON
ajfa-1143	243	2	foley	PERSON
ajfa-1143	243	3	2000	DATE
ajfa-1143	243	4	rubin	GPE
ajfa-1143	243	5	1995	DATE
ajfa-1143	244	1	9	CARDINAL
ajfa-1143	244	2	axson	GPE
ajfa-1143	244	3	1992	DATE
ajfa-1143	244	4	one	CARDINAL
ajfa-1143	246	1	1988	DATE
ajfa-1143	247	1	2003	DATE
ajfa-1143	248	1	one	CARDINAL
ajfa-1143	250	1	darby	GPE
ajfa-1143	250	2	karni	PERSON
ajfa-1143	250	3	1973	DATE
ajfa-1143	252	1	1983	DATE
ajfa-1143	252	2	jackson	GPE
ajfa-1143	252	3	1985	DATE
ajfa-1143	252	4	kumar	PERSON
ajfa-1143	252	5	1999	DATE
ajfa-1143	253	1	murphy	PERSON
ajfa-1143	253	2	1993	DATE
ajfa-1143	254	1	dick and	PERSON
ajfa-1143	254	2	basu	PERSON
ajfa-1143	254	3	1994	DATE
ajfa-1143	255	1	one	CARDINAL
ajfa-1143	255	2	c5	ORG
ajfa-1143	255	3	12	CARDINAL
ajfa-1143	256	1	1995	DATE
ajfa-1143	257	1	yoo	ORG
ajfa-1143	257	2	1998	DATE
ajfa-1143	257	3	asian	NORP
ajfa-1143	257	4	finance & accounting	ORG
ajfa-1143	257	5	2012	DATE
ajfa-1143	257	6	4	CARDINAL
ajfa-1143	257	7	1	CARDINAL
ajfa-1143	260	1	leung	PERSON
ajfa-1143	260	2	1997	DATE
ajfa-1143	261	1	6.3	CARDINAL
ajfa-1143	263	1	4	CARDINAL
ajfa-1143	263	2	6.3.1	CARDINAL
ajfa-1143	263	3	4	CARDINAL
ajfa-1143	263	4	4	CARDINAL
ajfa-1143	263	5	suchard	GPE
ajfa-1143	263	6	scott	ORG
ajfa-1143	263	7	1999	DATE
ajfa-1143	264	1	2003	DATE
ajfa-1143	265	1	one	CARDINAL
ajfa-1143	268	1	8)	CARDINAL
ajfa-1143	268	2	one	CARDINAL
ajfa-1143	272	1	one	CARDINAL
ajfa-1143	272	2	2003	DATE
ajfa-1143	272	3	reinartz	PERSON
ajfa-1143	272	4	krafft	PERSON
ajfa-1143	272	5	2010	DATE
ajfa-1143	273	1	11	CARDINAL
ajfa-1143	273	2	1996	DATE
ajfa-1143	274	1	one	CARDINAL
ajfa-1143	274	2	c18	ORG
ajfa-1143	274	3	opening hours	TIME
ajfa-1143	275	1	howcroft	PERSON
ajfa-1143	275	2	durkin	PERSON
ajfa-1143	275	3	2000	DATE
ajfa-1143	276	1	every month	DATE
ajfa-1143	280	1	1985	DATE
ajfa-1143	280	2	1987	DATE
ajfa-1143	280	3	1995	DATE
ajfa-1143	282	1	asian	NORP
ajfa-1143	282	2	finance & accounting	ORG
ajfa-1143	282	3	2012	DATE
ajfa-1143	282	4	4	CARDINAL
ajfa-1143	282	5	1	CARDINAL
ajfa-1143	282	6	39 7	DATE
ajfa-1143	283	1	1	CARDINAL
ajfa-1143	283	2	2	CARDINAL
ajfa-1143	285	1	1	CARDINAL
ajfa-1143	285	2	8	CARDINAL
ajfa-1143	286	1	thai	NORP
ajfa-1143	286	2	nunaz	PERSON
ajfa-1143	286	3	yulinsky	GPE
ajfa-1143	286	4	2005	DATE
ajfa-1143	288	1	thailand	GPE
ajfa-1143	288	2	2002	DATE
ajfa-1143	288	3	lederer	PERSON
ajfa-1143	288	4	2001	DATE
ajfa-1143	288	5	thailand	GPE
ajfa-1143	289	1	1997a	DATE
ajfa-1143	290	1	2002	DATE
ajfa-1143	292	1	asian	NORP
ajfa-1143	292	2	finance & accounting	ORG
ajfa-1143	292	3	2012	DATE
ajfa-1143	292	4	4	CARDINAL
ajfa-1143	292	5	1 www.macrothink.org/ajfa 40	QUANTITY
ajfa-1143	292	6	thailand	GPE
ajfa-1143	295	1	thailand	GPE
ajfa-1143	297	1	d. a.	PERSON
ajfa-1143	297	2	1995	DATE
ajfa-1143	299	1	wiley	ORG
ajfa-1143	299	2	chichester	GPE
ajfa-1143	299	3	uk	GPE
ajfa-1143	299	4	avkiran	PERSON
ajfa-1143	299	5	n. k.	PERSON
ajfa-1143	299	6	1994	DATE
ajfa-1143	301	1	international journal of bank	ORG
ajfa-1143	301	2	12	CARDINAL
ajfa-1143	301	3	10	CARDINAL
ajfa-1143	302	1	n. k.	PERSON
ajfa-1143	303	1	1999	DATE
ajfa-1143	305	1	international journal of bank	ORG
ajfa-1143	305	2	61-74	CARDINAL
ajfa-1143	306	1	1992	DATE
ajfa-1143	308	1	international journal of bank	ORG
ajfa-1143	308	2	30	CARDINAL
ajfa-1143	309	1	b., & nikravesh	ORG
ajfa-1143	309	2	m. (	PERSON
ajfa-1143	309	3	2002	DATE
ajfa-1143	311	1	6	CARDINAL
ajfa-1143	311	2	373–399	CARDINAL
ajfa-1143	311	3	l. l.	PERSON
ajfa-1143	311	4	1983	DATE
ajfa-1143	312	1	shostack, g. l	GPE
ajfa-1143	315	1	american marketing association	ORG
ajfa-1143	315	2	chicago	GPE
ajfa-1143	315	3	il	ORG
ajfa-1143	315	4	us	GPE
ajfa-1143	316	1	berry, l. l.	PERSON
ajfa-1143	316	2	zeithaml	GPE
ajfa-1143	316	3	v.a.	GPE
ajfa-1143	316	4	a.	PERSON
ajfa-1143	316	5	1985	DATE
ajfa-1143	318	1	may-june	DATE
ajfa-1143	318	2	44	CARDINAL
ajfa-1143	318	3	http://dx.doi.org/10.1016/0007-6813(85)90008-4 bessom	ORG
ajfa-1143	318	4	r. m.	PERSON
ajfa-1143	318	5	1973	DATE
ajfa-1143	320	1	arizona	GPE
ajfa-1143	320	2	8-15	CARDINAL
ajfa-1143	321	1	bove	PERSON
ajfa-1143	321	2	l. l.	PERSON
ajfa-1143	321	3	l. w.	PERSON
ajfa-1143	321	4	2000	DATE
ajfa-1143	323	1	international journal of service industry management	ORG
ajfa-1143	323	2	11(5	CARDINAL
ajfa-1143	323	3	491	CARDINAL
ajfa-1143	324	1	http://dx.doi.org/10.1108/09564230010360191 byers	PERSON
ajfa-1143	324	2	r., & lederer	ORG
ajfa-1143	324	3	j. (2001	ORG
ajfa-1143	326	1	journal of management information systems	ORG
ajfa-1143	326	2	133	CARDINAL
ajfa-1143	328	1	carlzon	PERSON
ajfa-1143	328	2	j. (1987	ORG
ajfa-1143	330	1	ballinger publishing	ORG
ajfa-1143	330	2	cambridge	GPE
ajfa-1143	330	3	ma	GPE
ajfa-1143	331	1	asian	NORP
ajfa-1143	331	2	finance & accounting	ORG
ajfa-1143	331	3	2012	DATE
ajfa-1143	331	4	4	CARDINAL
ajfa-1143	331	5	1	CARDINAL
ajfa-1143	331	6	j. m.	PERSON
ajfa-1143	331	7	1990	DATE
ajfa-1143	333	1	66(2	CARDINAL
ajfa-1143	333	2	27	CARDINAL
ajfa-1143	334	1	chalermratana	ORG
ajfa-1143	334	2	1996	DATE
ajfa-1143	336	1	technological promotion association	ORG
ajfa-1143	336	2	thai	NORP
ajfa-1143	336	3	bangkok	GPE
ajfa-1143	336	4	thailand	GPE
ajfa-1143	337	1	colgate	ORG
ajfa-1143	337	2	m., & norris	ORG
ajfa-1143	337	3	m. (2001	PERSON
ajfa-1143	339	1	international journal of service industry management	ORG
ajfa-1143	339	2	215	CARDINAL
ajfa-1143	340	1	http://dx.doi.org/10.1108/09564230110393211 cui	GPE
ajfa-1143	340	2	c. c.	PERSON
ajfa-1143	340	3	b. r., & park	PERSON
ajfa-1143	340	4	w.	GPE
ajfa-1143	340	5	2003	DATE
ajfa-1143	341	1	south korea	GPE
ajfa-1143	342	1	international journal of bank	ORG
ajfa-1143	342	2	21(4	DATE
ajfa-1143	342	3	191	CARDINAL
ajfa-1143	342	4	201	CARDINAL
ajfa-1143	343	1	dick, a., & basu	PERSON
ajfa-1143	343	2	1994	DATE
ajfa-1143	345	1	the academy of marketing science	ORG
ajfa-1143	345	2	22(2	CARDINAL
ajfa-1143	345	3	99-113	CARDINAL
ajfa-1143	346	1	darby	GPE
ajfa-1143	346	2	m. r., & karni	PERSON
ajfa-1143	346	3	1973	DATE
ajfa-1143	348	1	16	CARDINAL
ajfa-1143	348	2	67-88	DATE
ajfa-1143	349	1	n., & yoo	ORG
ajfa-1143	349	2	b.	PERSON
ajfa-1143	349	3	1998	DATE
ajfa-1143	351	1	journal of service research	ORG
ajfa-1143	351	2	1(2	CARDINAL
ajfa-1143	351	3	178	CARDINAL
ajfa-1143	352	1	http://dx.doi.org/10.1177/109467059800100207 duclos	PERSON
ajfa-1143	352	2	l. k.	PERSON
ajfa-1143	352	3	vokurka	PERSON
ajfa-1143	352	4	r. j.	PERSON
ajfa-1143	352	5	r.r.	GPE
ajfa-1143	352	6	2003	DATE
ajfa-1143	354	1	industrial management & data systems	ORG
ajfa-1143	354	2	103(6	CARDINAL
ajfa-1143	354	3	446	CARDINAL
ajfa-1143	355	1	f.	PERSON
ajfa-1143	355	2	1987	DATE
ajfa-1143	357	1	51,	DATE
ajfa-1143	357	2	april	DATE
ajfa-1143	357	3	11	CARDINAL
ajfa-1143	358	1	binks	PERSON
ajfa-1143	358	2	m. r.	PERSON
ajfa-1143	358	3	1996	DATE
ajfa-1143	359	1	uk	GPE
ajfa-1143	359	2	british journal of management	ORG
ajfa-1143	359	3	7	CARDINAL
ajfa-1143	359	4	219	CARDINAL
ajfa-1143	360	1	m. j.	PERSON
ajfa-1143	360	2	b. j.	PERSON
ajfa-1143	360	3	w.j.	GPE
ajfa-1143	360	4	2001	DATE
ajfa-1143	362	1	mcgraw-hill	ORG
ajfa-1143	362	2	us	GPE
ajfa-1143	363	1	gerrard	PERSON
ajfa-1143	363	2	p., & cunningham	ORG
ajfa-1143	363	3	j. b.	PERSON
ajfa-1143	363	4	2003	DATE
ajfa-1143	364	1	singapore	GPE
ajfa-1143	365	1	international journal of bank	ORG
ajfa-1143	365	2	21(1	CARDINAL
ajfa-1143	365	3	16-28	CARDINAL
ajfa-1143	366	1	i.	PERSON
ajfa-1143	366	2	j. b.	PERSON
ajfa-1143	366	3	1999	DATE
ajfa-1143	368	1	36	CARDINAL
ajfa-1143	368	2	223	CARDINAL
ajfa-1143	369	1	ghoshal	ORG
ajfa-1143	369	2	s., & westney	ORG
ajfa-1143	369	3	d. e.	PERSON
ajfa-1143	369	4	1991	DATE
ajfa-1143	371	1	12	CARDINAL
ajfa-1143	371	2	17-31	DATE
ajfa-1143	372	1	glaser	PERSON
ajfa-1143	372	2	b. g.	PERSON
ajfa-1143	372	3	1992a	ORDINAL
ajfa-1143	374	1	mill valley	GPE
ajfa-1143	375	1	asian	NORP
ajfa-1143	375	2	finance & accounting	ORG
ajfa-1143	375	3	2012	DATE
ajfa-1143	375	4	4	CARDINAL
ajfa-1143	375	5	1	CARDINAL
ajfa-1143	375	6	42 glaser	PERSON
ajfa-1143	375	7	b. g.	PERSON
ajfa-1143	375	8	2004	DATE
ajfa-1143	377	1	4(1	CARDINAL
ajfa-1143	377	2	november	DATE
ajfa-1143	377	3	1-22	CARDINAL
ajfa-1143	377	4	glaser	PERSON
ajfa-1143	377	5	b. g.	PERSON
ajfa-1143	378	1	1967	DATE
ajfa-1143	380	1	aldine publishing company	ORG
ajfa-1143	380	2	chicago	GPE
ajfa-1143	380	3	us	GPE
ajfa-1143	381	1	gray	PERSON
ajfa-1143	381	2	j., & wilcox	ORG
ajfa-1143	381	3	1995	DATE
ajfa-1143	383	1	uk	GPE
ajfa-1143	383	2	grönroos	PERSON
ajfa-1143	383	3	1983	DATE
ajfa-1143	385	1	science institute	ORG
ajfa-1143	385	2	cambridge	GPE
ajfa-1143	385	3	ma.	GPE
ajfa-1143	385	4	usa. grönroos	PERSON
ajfa-1143	387	1	5	CARDINAL
ajfa-1143	388	1	2001	DATE
ajfa-1143	389	1	wiley	ORG
ajfa-1143	389	2	uk	GPE
ajfa-1143	389	3	gundlach	PERSON
ajfa-1143	389	4	g. t	PERSON
ajfa-1143	389	5	1993	DATE
ajfa-1143	391	1	57	CARDINAL
ajfa-1143	391	2	35	CARDINAL
ajfa-1143	392	1	http://dx.doi.org/10.2307/1252217 harrison	PERSON
ajfa-1143	392	2	j. s.	PERSON
ajfa-1143	392	3	st john	PERSON
ajfa-1143	392	4	1996	DATE
ajfa-1143	394	1	academy of management executive	ORG
ajfa-1143	394	2	10	CARDINAL
ajfa-1143	394	3	46	CARDINAL
ajfa-1143	395	1	1994	DATE
ajfa-1143	396	1	pitman	GPE
ajfa-1143	396	2	london	GPE
ajfa-1143	396	3	uk	GPE
ajfa-1143	396	4	houston	GPE
ajfa-1143	396	5	m. b.	PERSON
ajfa-1143	396	6	l. a.	PERSON
ajfa-1143	396	7	s.	PERSON
ajfa-1143	396	8	1998	DATE
ajfa-1143	398	1	735	CARDINAL
ajfa-1143	399	1	howcroft	PERSON
ajfa-1143	399	2	m. (	PERSON
ajfa-1143	399	3	2000	DATE
ajfa-1143	400	1	the new millennium	DATE
ajfa-1143	401	1	journal of financial services	ORG
ajfa-1143	401	2	5(1	CARDINAL
ajfa-1143	401	3	9-20	CARDINAL
ajfa-1143	402	1	hughes	ORG
ajfa-1143	402	2	t. j. (	PERSON
ajfa-1143	402	3	2002	DATE
ajfa-1143	404	1	5(4	CARDINAL
ajfa-1143	404	2	252-260	CARDINAL
ajfa-1143	405	1	jackson	PERSON
ajfa-1143	405	2	b. b.	PERSON
ajfa-1143	405	3	1985	DATE
ajfa-1143	407	1	new york	GPE
ajfa-1143	407	2	ny	GPE
ajfa-1143	408	1	james	PERSON
ajfa-1143	409	1	2005	DATE
ajfa-1143	410	1	asia	LOC
ajfa-1143	410	2	singapore	GPE
ajfa-1143	410	3	pearson	ORG
ajfa-1143	411	1	jayawardhena	PERSON
ajfa-1143	411	2	2000	DATE
ajfa-1143	412	1	uk	GPE
ajfa-1143	412	2	10(1	CARDINAL
ajfa-1143	412	3	19-31	DATE
ajfa-1143	413	1	b. e.	PERSON
ajfa-1143	413	2	1998	DATE
ajfa-1143	415	1	the academy of marketing science	ORG
ajfa-1143	415	2	26(1	CARDINAL
ajfa-1143	415	3	45	CARDINAL
ajfa-1143	416	1	asian	NORP
ajfa-1143	416	2	finance & accounting	ORG
ajfa-1143	416	3	2012	DATE
ajfa-1143	416	4	4	CARDINAL
ajfa-1143	416	5	1	CARDINAL
ajfa-1143	416	6	e., & kara, a. (	ORG
ajfa-1143	416	7	2002	DATE
ajfa-1143	418	1	european journal of marketing	ORG
ajfa-1143	418	2	36(7/8	CARDINAL
ajfa-1143	418	3	928	CARDINAL
ajfa-1143	419	1	krepapa, a.	PERSON
ajfa-1143	419	2	webb	GPE
ajfa-1143	419	3	d., & pitt	ORG
ajfa-1143	419	4	l.	PERSON
ajfa-1143	419	5	2003	DATE
ajfa-1143	421	1	european journal of marketing	ORG
ajfa-1143	421	2	37(1/2	CARDINAL
ajfa-1143	421	3	197	CARDINAL
ajfa-1143	422	1	kumar	PERSON
ajfa-1143	422	2	1996	DATE
ajfa-1143	424	1	harvard business review	ORG
ajfa-1143	424	2	november, 74(6	DATE
ajfa-1143	424	3	92-106	CARDINAL
ajfa-1143	425	1	leung	PERSON
ajfa-1143	425	2	j. (	PERSON
ajfa-1143	425	3	1997	DATE
ajfa-1143	426	1	south-east asia	LOC
ajfa-1143	427	1	asian	NORP
ajfa-1143	427	2	33(3	CARDINAL
ajfa-1143	427	3	41-43	CARDINAL
ajfa-1143	428	1	llosa	PERSON
ajfa-1143	428	2	s.	GPE
ajfa-1143	428	3	chandon	GPE
ajfa-1143	428	4	j.l.	GPE
ajfa-1143	428	5	1998	DATE
ajfa-1143	430	1	16-44	DATE
ajfa-1143	431	1	malhotra	PERSON
ajfa-1143	431	2	n. k.	PERSON
ajfa-1143	431	3	ulgado, f. m., agarwal	PERSON
ajfa-1143	431	4	j.	PERSON
ajfa-1143	431	5	l.	PERSON
ajfa-1143	431	6	2005	DATE
ajfa-1143	433	1	22(3	CARDINAL
ajfa-1143	433	2	256	CARDINAL
ajfa-1143	434	1	m. l.	PERSON
ajfa-1143	434	2	2003	DATE
ajfa-1143	436	1	21(2	CARDINAL
ajfa-1143	436	2	123	CARDINAL
ajfa-1143	437	1	morgan	GPE
ajfa-1143	437	2	r., & hunt	ORG
ajfa-1143	437	3	s.	PERSON
ajfa-1143	437	4	1994	DATE
ajfa-1143	439	1	58	DATE
ajfa-1143	439	2	july	DATE
ajfa-1143	439	3	20	CARDINAL
ajfa-1143	440	1	moore	ORG
ajfa-1143	440	2	m.	PERSON
ajfa-1143	440	3	1999	DATE
ajfa-1143	442	1	nash	PERSON
ajfa-1143	442	2	l.	PERSON
ajfa-1143	442	3	1993	DATE
ajfa-1143	443	1	46	DATE
ajfa-1143	443	2	45	CARDINAL
ajfa-1143	444	1	naumann	ORG
ajfa-1143	444	2	e. k., & giel	PERSON
ajfa-1143	444	3	1995	DATE
ajfa-1143	446	1	thomson executive press	ORG
ajfa-1143	446	2	cincinnati	GPE
ajfa-1143	447	1	newman	PERSON
ajfa-1143	447	2	k. (2001	PERSON
ajfa-1143	449	1	international journal of bank	ORG
ajfa-1143	449	2	19(3	DATE
ajfa-1143	449	3	126	CARDINAL
ajfa-1143	450	1	nicholls	PERSON
ajfa-1143	450	2	j., harris	ORG
ajfa-1143	450	3	j., morgan	ORG
ajfa-1143	450	4	e.	GPE
ajfa-1143	450	5	clarke	GPE
ajfa-1143	450	6	k., & sims	ORG
ajfa-1143	450	7	1995	DATE
ajfa-1143	452	1	9(2	CARDINAL
ajfa-1143	452	2	31	CARDINAL
ajfa-1143	453	1	http://dx.doi.org/10.1108/09513549510082369 nunaz	PERSON
ajfa-1143	453	2	m., & yulinsky	ORG
ajfa-1143	453	3	c. m.	PERSON
ajfa-1143	453	4	2005	DATE
ajfa-1143	455	1	mckinsey	GPE
ajfa-1143	455	2	quarterly	DATE
ajfa-1143	455	3	1	CARDINAL
ajfa-1143	455	4	30	DATE
ajfa-1143	456	1	oliver	PERSON
ajfa-1143	456	2	r. l.	PERSON
ajfa-1143	456	3	r.	PERSON
ajfa-1143	456	4	1993	DATE
ajfa-1143	458	1	london	GPE
ajfa-1143	458	2	uk	GPE
ajfa-1143	458	3	asian	NORP
ajfa-1143	458	4	finance & accounting	ORG
ajfa-1143	458	5	2012	DATE
ajfa-1143	458	6	4	CARDINAL
ajfa-1143	458	7	1	CARDINAL
ajfa-1143	458	8	oliver	PERSON
ajfa-1143	458	9	r. l.	PERSON
ajfa-1143	458	10	r. t.	PERSON
ajfa-1143	458	11	s. (1997	ORG
ajfa-1143	461	1	73(3	CARDINAL
ajfa-1143	461	2	311	CARDINAL
ajfa-1143	462	1	a.	GPE
ajfa-1143	462	2	ziethaml	GPE
ajfa-1143	462	3	l. l.	PERSON
ajfa-1143	462	4	1985	DATE
ajfa-1143	464	1	49	DATE
ajfa-1143	464	2	41-50	CARDINAL
ajfa-1143	465	1	zeithaml	PERSON
ajfa-1143	465	2	l. l.	PERSON
ajfa-1143	465	3	1988	DATE
ajfa-1143	466	1	servqual	PERSON
ajfa-1143	467	1	64(1	CARDINAL
ajfa-1143	467	2	39	CARDINAL
ajfa-1143	468	1	c. w.	PERSON
ajfa-1143	468	2	jaworski	PERSON
ajfa-1143	468	3	b. j.	PERSON
ajfa-1143	468	4	d. j.	PERSON
ajfa-1143	468	5	1986	DATE
ajfa-1143	470	1	50	CARDINAL
ajfa-1143	470	2	october	DATE
ajfa-1143	470	3	135	CARDINAL
ajfa-1143	471	1	m. j.	PERSON
ajfa-1143	471	2	suchard	GPE
ajfa-1143	471	3	h. t., & scott	PERSON
ajfa-1143	471	4	d. r.	PERSON
ajfa-1143	471	5	1999	DATE
ajfa-1143	473	1	7	CARDINAL
ajfa-1143	473	2	41	CARDINAL
ajfa-1143	474	1	http://dx.doi.org/10.1080/096525499346521 reeves	PERSON
ajfa-1143	474	2	c. a.	PERSON
ajfa-1143	474	3	d. a.	PERSON
ajfa-1143	474	4	1994	DATE
ajfa-1143	476	1	academy of management review	ORG
ajfa-1143	476	2	19(3	DATE
ajfa-1143	476	3	419	CARDINAL
ajfa-1143	478	1	f. f	PERSON
ajfa-1143	478	2	w. e. j. (	PERSON
ajfa-1143	478	3	1990	DATE
ajfa-1143	479	1	zero	CARDINAL
ajfa-1143	480	1	harvard business review	ORG
ajfa-1143	480	2	sep-oct, 68(5	DATE
ajfa-1143	480	3	105	CARDINAL
ajfa-1143	481	1	rotchanakitumnuai	NORP
ajfa-1143	481	2	s., & speece	ORG
ajfa-1143	481	3	2003	DATE
ajfa-1143	482	1	thailand	GPE
ajfa-1143	483	1	international journal of bank	ORG
ajfa-1143	483	2	21(6/7	CARDINAL
ajfa-1143	483	3	312	CARDINAL
ajfa-1143	484	1	rowley	PERSON
ajfa-1143	484	2	2000	DATE
ajfa-1143	485	1	european	NORP
ajfa-1143	485	2	10(1	CARDINAL
ajfa-1143	485	3	70-89	DATE
ajfa-1143	486	1	rubin	PERSON
ajfa-1143	486	2	m. d.	PERSON
ajfa-1143	486	3	1995	DATE
ajfa-1143	488	1	25	CARDINAL
ajfa-1143	489	1	r., & zahorik, a. (	ORG
ajfa-1143	489	2	1993	DATE
ajfa-1143	491	1	69(2	CARDINAL
ajfa-1143	491	2	193	CARDINAL
ajfa-1143	492	1	sheth	PERSON
ajfa-1143	492	2	j. n., & parvatiyar	PERSON
ajfa-1143	492	3	a. (1995	ORG
ajfa-1143	494	1	the academy of marketing science	ORG
ajfa-1143	494	2	23(4	CARDINAL
ajfa-1143	494	3	255	CARDINAL
ajfa-1143	494	4	271	CARDINAL
ajfa-1143	495	1	b., & bowen	ORG
ajfa-1143	495	2	d. e. (	PERSON
ajfa-1143	495	3	1995	DATE
ajfa-1143	497	1	harvard business school press	ORG
ajfa-1143	497	2	boston	GPE
ajfa-1143	497	3	ma	GPE
ajfa-1143	498	1	& lee	PERSON
ajfa-1143	498	2	2006	DATE
ajfa-1143	500	1	9(3	CARDINAL
ajfa-1143	500	2	203	CARDINAL
ajfa-1143	501	1	asian	NORP
ajfa-1143	501	2	finance & accounting	ORG
ajfa-1143	501	3	2012	DATE
ajfa-1143	501	4	4	CARDINAL
ajfa-1143	501	5	1	CARDINAL
ajfa-1143	501	6	45	CARDINAL
ajfa-1143	501	7	p. c.	PERSON
ajfa-1143	501	8	reinartz w. j., & kraft	PERSON
ajfa-1143	501	9	m.	PERSON
ajfa-1143	501	10	2010	DATE
ajfa-1143	503	1	journal of service research	ORG
ajfa-1143	503	2	13(3	CARDINAL
ajfa-1143	503	3	247	CARDINAL
ajfa-1143	504	1	http://dx.doi.org/10.1177/1094670510375461 williams	PERSON
ajfa-1143	504	2	m. r.	PERSON
ajfa-1143	504	3	j. s.	PERSON
ajfa-1143	504	4	1996	DATE
ajfa-1143	506	1	16(4	CARDINAL
ajfa-1143	506	2	33	CARDINAL
ajfa-1143	508	1	winsted	PERSON
ajfa-1143	508	2	k. f. (	PERSON
ajfa-1143	509	1	two	CARDINAL
ajfa-1143	510	1	73(3	CARDINAL
ajfa-1143	510	2	337-360	CARDINAL
ajfa-1143	511	1	http://dx.doi.org/10.1016/s0022-4359(97)90022-1 womack	PERSON
ajfa-1143	511	2	j. p.,	PERSON
ajfa-1143	511	3	d. t.	PERSON
ajfa-1143	511	4	1996	DATE
ajfa-1143	513	1	simon & schuster	ORG
ajfa-1143	513	2	new york	GPE
ajfa-1143	513	3	ny	GPE
ajfa-1143	513	4	zeithaml	PERSON
ajfa-1143	513	5	a., & berry	ORG
ajfa-1143	513	6	l. l. (	PERSON
ajfa-1143	513	7	1990	DATE
ajfa-1143	516	1	new york	GPE
ajfa-1143	516	2	ny	GPE