id	sid	tid	token	lemma	pos
ajfa-1362	1	1	microsoft	microsoft	PROPN
ajfa-1362	1	2	word	word	PROPN
ajfa-1362	1	3	impact	impact	NOUN
ajfa-1362	1	4	of	of	ADP
ajfa-1362	1	5	customer	customer	NOUN
ajfa-1362	1	6	-	-	PUNCT
ajfa-1362	1	7	writer2	writer2	VERB
ajfa-1362	1	8	-	-	ADJ
ajfa-1362	1	9	new	new	ADJ
ajfa-1362	1	10	asian	asian	ADJ
ajfa-1362	1	11	journal	journal	NOUN
ajfa-1362	1	12	of	of	ADP
ajfa-1362	1	13	finance	finance	PROPN
ajfa-1362	1	14	&	&	CCONJ
ajfa-1362	1	15	accounting	accounting	PROPN
ajfa-1362	1	16	issn	issn	PROPN
ajfa-1362	1	17	1946	1946	NUM
ajfa-1362	1	18	-	-	PUNCT
ajfa-1362	1	19	052x	052x	NOUN
ajfa-1362	1	20	2012	2012	NUM
ajfa-1362	1	21	,	,	PUNCT
ajfa-1362	1	22	vol	vol	NOUN
ajfa-1362	1	23	.	.	PROPN
ajfa-1362	1	24	4	4	NUM
ajfa-1362	1	25	,	,	PUNCT
ajfa-1362	1	26	no	no	INTJ
ajfa-1362	1	27	.	.	NOUN
ajfa-1362	1	28	1	1	NUM
ajfa-1362	1	29	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	1	30	118	118	NUM
ajfa-1362	1	31	impact	impact	NOUN
ajfa-1362	1	32	of	of	ADP
ajfa-1362	1	33	customer	customer	NOUN
ajfa-1362	1	34	relationship	relationship	NOUN
ajfa-1362	1	35	management	management	NOUN
ajfa-1362	1	36	of	of	ADP
ajfa-1362	1	37	hotel	hotel	NOUN
ajfa-1362	1	38	(	(	PUNCT
ajfa-1362	1	39	a	a	DET
ajfa-1362	1	40	case	case	NOUN
ajfa-1362	1	41	study	study	NOUN
ajfa-1362	1	42	umaid	umaid	PROPN
ajfa-1362	1	43	bhwan	bhwan	PROPN
ajfa-1362	1	44	)	)	PUNCT
ajfa-1362	1	45	dr	dr	PROPN
ajfa-1362	1	46	.	.	PROPN
ajfa-1362	1	47	tauseef	tauseef	PROPN
ajfa-1362	1	48	ahmad	ahmad	PROPN
ajfa-1362	1	49	jai	jai	PROPN
ajfa-1362	1	50	narain	narain	PROPN
ajfa-1362	1	51	vays	vays	PROPN
ajfa-1362	1	52	university	university	PROPN
ajfa-1362	1	53	department	department	PROPN
ajfa-1362	1	54	of	of	ADP
ajfa-1362	1	55	accounting	accounting	PROPN
ajfa-1362	1	56	dr	dr	PROPN
ajfa-1362	1	57	.	.	PROPN
ajfa-1362	1	58	omar	omar	PROPN
ajfa-1362	1	59	a.a	a.a	PROPN
ajfa-1362	1	60	.	.	PROPN
ajfa-1362	1	61	jawabreh	jawabreh	PROPN
ajfa-1362	1	62	department	department	PROPN
ajfa-1362	1	63	of	of	ADP
ajfa-1362	1	64	tourism	tourism	NOUN
ajfa-1362	1	65	and	and	CCONJ
ajfa-1362	1	66	hotels	hotel	NOUN
ajfa-1362	1	67	sciences	sciences	PROPN
ajfa-1362	1	68	al	al	PROPN
ajfa-1362	1	69	,	,	PUNCT
ajfa-1362	1	70	balqa	balqa	NOUN
ajfa-1362	1	71	applied	apply	VERB
ajfa-1362	1	72	university	university	NOUN
ajfa-1362	1	73	,	,	PUNCT
ajfa-1362	1	74	jordan	jordan	PROPN
ajfa-1362	1	75	,	,	PUNCT
ajfa-1362	1	76	aqaba	aqaba	PROPN
ajfa-1362	1	77	e	e	PROPN
ajfa-1362	1	78	-	-	NOUN
ajfa-1362	1	79	mail	mail	NOUN
ajfa-1362	1	80	:	:	PUNCT
ajfa-1362	1	81	ojawabreh2000@yahoo.com	ojawabreh2000@yahoo.com	X
ajfa-1362	2	1	mahmoud	mahmoud	PROPN
ajfa-1362	2	2	(	(	PUNCT
ajfa-1362	2	3	abdel	abdel	PROPN
ajfa-1362	2	4	muhsen)irsheid	muhsen)irsheid	PROPN
ajfa-1362	2	5	al	al	PROPN
ajfa-1362	2	6	afeef	afeef	PROPN
ajfa-1362	2	7	research	research	NOUN
ajfa-1362	2	8	scholar	scholar	NOUN
ajfa-1362	2	9	jai	jai	PROPN
ajfa-1362	2	10	narain	narain	PROPN
ajfa-1362	2	11	vays	vays	PROPN
ajfa-1362	2	12	university	university	PROPN
ajfa-1362	2	13	alaa	alaa	PROPN
ajfa-1362	2	14	almomani	almomani	PROPN
ajfa-1362	2	15	research	research	PROPN
ajfa-1362	2	16	scholar	scholar	PROPN
ajfa-1362	2	17	university	university	PROPN
ajfa-1362	2	18	of	of	ADP
ajfa-1362	2	19	western	western	PROPN
ajfa-1362	2	20	sydney	sydney	PROPN
ajfa-1362	2	21	received	receive	VERB
ajfa-1362	2	22	:	:	PUNCT
ajfa-1362	2	23	february	february	PROPN
ajfa-1362	2	24	5	5	NUM
ajfa-1362	2	25	,	,	PUNCT
ajfa-1362	2	26	2012	2012	NUM
ajfa-1362	2	27	accepted	accept	VERB
ajfa-1362	2	28	:	:	PUNCT
ajfa-1362	2	29	february	february	PROPN
ajfa-1362	2	30	26	26	NUM
ajfa-1362	2	31	,	,	PUNCT
ajfa-1362	2	32	2012	2012	NUM
ajfa-1362	2	33	published	publish	VERB
ajfa-1362	2	34	:	:	PUNCT
ajfa-1362	2	35	june	june	PROPN
ajfa-1362	2	36	1	1	NUM
ajfa-1362	2	37	,	,	PUNCT
ajfa-1362	2	38	2012	2012	NUM
ajfa-1362	2	39	doi:10.5296	doi:10.5296	NOUN
ajfa-1362	2	40	/	/	SYM
ajfa-1362	2	41	ajfa.v4i1.1362	ajfa.v4i1.1362	PROPN
ajfa-1362	2	42	url	url	PROPN
ajfa-1362	2	43	:	:	PUNCT
ajfa-1362	2	44	http://dx.doi.org/10.5296/ajfa.v4i1.1362	http://dx.doi.org/10.5296/ajfa.v4i1.1362	VERB
ajfa-1362	2	45	abstract	abstract	NOUN
ajfa-1362	2	46	this	this	DET
ajfa-1362	2	47	paper	paper	NOUN
ajfa-1362	2	48	is	be	AUX
ajfa-1362	2	49	an	an	DET
ajfa-1362	2	50	attempt	attempt	NOUN
ajfa-1362	2	51	to	to	PART
ajfa-1362	2	52	find	find	VERB
ajfa-1362	2	53	the	the	DET
ajfa-1362	2	54	variables	variable	NOUN
ajfa-1362	2	55	factors	factor	NOUN
ajfa-1362	2	56	that	that	PRON
ajfa-1362	2	57	influence	influence	VERB
ajfa-1362	2	58	customer	customer	NOUN
ajfa-1362	2	59	relationship	relationship	NOUN
ajfa-1362	2	60	management	management	NOUN
ajfa-1362	2	61	of	of	ADP
ajfa-1362	2	62	hotels	hotel	NOUN
ajfa-1362	2	63	(	(	PUNCT
ajfa-1362	2	64	a	a	DET
ajfa-1362	2	65	case	case	NOUN
ajfa-1362	2	66	study	study	NOUN
ajfa-1362	2	67	umaid	umaid	PROPN
ajfa-1362	2	68	bhwan	bhwan	PROPN
ajfa-1362	2	69	)	)	PUNCT
ajfa-1362	2	70	in	in	ADP
ajfa-1362	2	71	india	india	PROPN
ajfa-1362	2	72	.	.	PUNCT
ajfa-1362	3	1	in	in	ADP
ajfa-1362	3	2	this	this	DET
ajfa-1362	3	3	research	research	NOUN
ajfa-1362	3	4	,	,	PUNCT
ajfa-1362	3	5	the	the	DET
ajfa-1362	3	6	statistical	statistical	ADJ
ajfa-1362	3	7	package	package	NOUN
ajfa-1362	3	8	for	for	ADP
ajfa-1362	3	9	the	the	DET
ajfa-1362	3	10	social	social	ADJ
ajfa-1362	3	11	sciences	sciences	PROPN
ajfa-1362	3	12	(	(	PUNCT
ajfa-1362	3	13	spss	spss	PROPN
ajfa-1362	3	14	)	)	PUNCT
ajfa-1362	3	15	was	be	AUX
ajfa-1362	3	16	used	use	VERB
ajfa-1362	3	17	for	for	ADP
ajfa-1362	3	18	data	datum	NOUN
ajfa-1362	3	19	entry	entry	NOUN
ajfa-1362	3	20	,	,	PUNCT
ajfa-1362	3	21	as	as	ADV
ajfa-1362	3	22	well	well	ADV
ajfa-1362	3	23	as	as	ADP
ajfa-1362	3	24	for	for	ADP
ajfa-1362	3	25	examining	examine	VERB
ajfa-1362	3	26	the	the	DET
ajfa-1362	3	27	data	datum	NOUN
ajfa-1362	3	28	later	later	ADV
ajfa-1362	3	29	.	.	PUNCT
ajfa-1362	4	1	data	datum	NOUN
ajfa-1362	4	2	preparation	preparation	NOUN
ajfa-1362	4	3	was	be	AUX
ajfa-1362	4	4	the	the	DET
ajfa-1362	4	5	initial	initial	ADJ
ajfa-1362	4	6	step	step	NOUN
ajfa-1362	4	7	,	,	PUNCT
ajfa-1362	4	8	which	which	PRON
ajfa-1362	4	9	aimed	aim	VERB
ajfa-1362	4	10	to	to	PART
ajfa-1362	4	11	convert	convert	VERB
ajfa-1362	4	12	raw	raw	ADJ
ajfa-1362	4	13	data	datum	NOUN
ajfa-1362	4	14	into	into	ADP
ajfa-1362	4	15	a	a	DET
ajfa-1362	4	16	more	more	ADV
ajfa-1362	4	17	structured	structured	ADJ
ajfa-1362	4	18	format	format	NOUN
ajfa-1362	4	19	that	that	PRON
ajfa-1362	4	20	is	be	AUX
ajfa-1362	4	21	more	more	ADV
ajfa-1362	4	22	appropriate	appropriate	ADJ
ajfa-1362	4	23	for	for	ADP
ajfa-1362	4	24	analysis	analysis	NOUN
ajfa-1362	4	25	.	.	PUNCT
ajfa-1362	5	1	asian	asian	ADJ
ajfa-1362	5	2	journal	journal	PROPN
ajfa-1362	5	3	of	of	ADP
ajfa-1362	5	4	finance	finance	PROPN
ajfa-1362	5	5	&	&	CCONJ
ajfa-1362	5	6	accounting	accounting	PROPN
ajfa-1362	5	7	issn	issn	PROPN
ajfa-1362	5	8	1946	1946	NUM
ajfa-1362	5	9	-	-	PUNCT
ajfa-1362	5	10	052x	052x	NOUN
ajfa-1362	5	11	2012	2012	NUM
ajfa-1362	5	12	,	,	PUNCT
ajfa-1362	5	13	vol	vol	NOUN
ajfa-1362	5	14	.	.	PROPN
ajfa-1362	5	15	4	4	NUM
ajfa-1362	5	16	,	,	PUNCT
ajfa-1362	5	17	no	no	INTJ
ajfa-1362	5	18	.	.	NOUN
ajfa-1362	5	19	1	1	NUM
ajfa-1362	5	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	5	21	119	119	NUM
ajfa-1362	5	22	after	after	ADP
ajfa-1362	5	23	analysis	analysis	NOUN
ajfa-1362	5	24	of	of	ADP
ajfa-1362	5	25	the	the	DET
ajfa-1362	5	26	available	available	ADJ
ajfa-1362	5	27	data	datum	NOUN
ajfa-1362	5	28	,	,	PUNCT
ajfa-1362	5	29	it	it	PRON
ajfa-1362	5	30	has	have	AUX
ajfa-1362	5	31	been	be	AUX
ajfa-1362	5	32	found	find	VERB
ajfa-1362	5	33	there	there	PRON
ajfa-1362	5	34	is	be	VERB
ajfa-1362	5	35	impact	impact	NOUN
ajfa-1362	5	36	of	of	ADP
ajfa-1362	5	37	implementing	implement	VERB
ajfa-1362	5	38	customer	customer	NOUN
ajfa-1362	5	39	relationship	relationship	NOUN
ajfa-1362	5	40	management	management	NOUN
ajfa-1362	5	41	to	to	PART
ajfa-1362	5	42	increase	increase	VERB
ajfa-1362	5	43	the	the	DET
ajfa-1362	5	44	customer	customer	NOUN
ajfa-1362	5	45	trust	trust	NOUN
ajfa-1362	5	46	in	in	ADP
ajfa-1362	5	47	umaid	umaid	PROPN
ajfa-1362	5	48	bahwan	bahwan	PROPN
ajfa-1362	5	49	with	with	ADP
ajfa-1362	5	50	a	a	DET
ajfa-1362	5	51	medium	medium	NOUN
ajfa-1362	5	52	degree	degree	NOUN
ajfa-1362	5	53	where	where	SCONJ
ajfa-1362	5	54	umaid	umaid	PROPN
ajfa-1362	5	55	bhwan	bhwan	PROPN
ajfa-1362	5	56	employees	employee	NOUN
ajfa-1362	5	57	have	have	VERB
ajfa-1362	5	58	good	good	ADJ
ajfa-1362	5	59	skills	skill	NOUN
ajfa-1362	5	60	,	,	PUNCT
ajfa-1362	5	61	and	and	CCONJ
ajfa-1362	5	62	customers	customer	NOUN
ajfa-1362	5	63	feel	feel	VERB
ajfa-1362	5	64	confident	confident	ADJ
ajfa-1362	5	65	with	with	ADP
ajfa-1362	5	66	dealing	deal	VERB
ajfa-1362	5	67	with	with	ADP
ajfa-1362	5	68	umaid	umaid	PROPN
ajfa-1362	5	69	bhwan	bhwan	PROPN
ajfa-1362	5	70	hotel	hotel	PROPN
ajfa-1362	5	71	.	.	PUNCT
ajfa-1362	6	1	the	the	DET
ajfa-1362	6	2	information	information	NOUN
ajfa-1362	6	3	customers	customer	NOUN
ajfa-1362	6	4	get	get	VERB
ajfa-1362	6	5	from	from	ADP
ajfa-1362	6	6	the	the	DET
ajfa-1362	6	7	hotel	hotel	NOUN
ajfa-1362	6	8	is	be	AUX
ajfa-1362	6	9	accurate	accurate	ADJ
ajfa-1362	6	10	.	.	PUNCT
ajfa-1362	7	1	the	the	DET
ajfa-1362	7	2	hotel	hotel	NOUN
ajfa-1362	7	3	always	always	ADV
ajfa-1362	7	4	exerts	exert	VERB
ajfa-1362	7	5	good	good	ADJ
ajfa-1362	7	6	efforts	effort	NOUN
ajfa-1362	7	7	to	to	PART
ajfa-1362	7	8	fulfill	fulfill	VERB
ajfa-1362	7	9	its	its	PRON
ajfa-1362	7	10	promises	promise	NOUN
ajfa-1362	7	11	,	,	PUNCT
ajfa-1362	7	12	so	so	SCONJ
ajfa-1362	7	13	the	the	DET
ajfa-1362	7	14	customers	customer	NOUN
ajfa-1362	7	15	could	could	AUX
ajfa-1362	7	16	get	get	VERB
ajfa-1362	7	17	the	the	DET
ajfa-1362	7	18	hotels	hotel	NOUN
ajfa-1362	7	19	services	service	NOUN
ajfa-1362	7	20	as	as	SCONJ
ajfa-1362	7	21	promised	promise	VERB
ajfa-1362	7	22	.	.	PUNCT
ajfa-1362	8	1	keywords	keyword	NOUN
ajfa-1362	8	2	:	:	PUNCT
ajfa-1362	8	3	umaid	umaid	PROPN
ajfa-1362	8	4	bhwan	bhwan	PROPN
ajfa-1362	8	5	hotel	hotel	PROPN
ajfa-1362	8	6	,	,	PUNCT
ajfa-1362	8	7	customer	customer	NOUN
ajfa-1362	8	8	relationship	relationship	NOUN
ajfa-1362	8	9	management	management	NOUN
ajfa-1362	8	10	,	,	PUNCT
ajfa-1362	8	11	hotel	hotel	NOUN
ajfa-1362	8	12	,	,	PUNCT
ajfa-1362	8	13	customized	customized	ADJ
ajfa-1362	8	14	services	service	NOUN
ajfa-1362	8	15	,	,	PUNCT
ajfa-1362	8	16	customer	customer	NOUN
ajfa-1362	8	17	loyalty	loyalty	NOUN
ajfa-1362	8	18	.	.	PUNCT
ajfa-1362	9	1	asian	asian	ADJ
ajfa-1362	9	2	journal	journal	PROPN
ajfa-1362	9	3	of	of	ADP
ajfa-1362	9	4	finance	finance	PROPN
ajfa-1362	9	5	&	&	CCONJ
ajfa-1362	9	6	accounting	accounting	PROPN
ajfa-1362	9	7	issn	issn	PROPN
ajfa-1362	9	8	1946	1946	NUM
ajfa-1362	9	9	-	-	PUNCT
ajfa-1362	9	10	052x	052x	NOUN
ajfa-1362	9	11	2012	2012	NUM
ajfa-1362	9	12	,	,	PUNCT
ajfa-1362	9	13	vol	vol	NOUN
ajfa-1362	9	14	.	.	PROPN
ajfa-1362	9	15	4	4	NUM
ajfa-1362	9	16	,	,	PUNCT
ajfa-1362	9	17	no	no	INTJ
ajfa-1362	9	18	.	.	NOUN
ajfa-1362	9	19	1	1	NUM
ajfa-1362	9	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	9	21	120	120	NUM
ajfa-1362	9	22	1	1	NUM
ajfa-1362	9	23	.	.	PUNCT
ajfa-1362	9	24	introduction	introduction	NOUN
ajfa-1362	9	25	today	today	NOUN
ajfa-1362	9	26	,	,	PUNCT
ajfa-1362	9	27	many	many	ADJ
ajfa-1362	9	28	businesses	business	NOUN
ajfa-1362	9	29	such	such	ADJ
ajfa-1362	9	30	as	as	ADP
ajfa-1362	9	31	hotels	hotel	NOUN
ajfa-1362	9	32	,	,	PUNCT
ajfa-1362	9	33	insurance	insurance	NOUN
ajfa-1362	9	34	companies	company	NOUN
ajfa-1362	9	35	,	,	PUNCT
ajfa-1362	9	36	and	and	CCONJ
ajfa-1362	9	37	other	other	ADJ
ajfa-1362	9	38	service	service	NOUN
ajfa-1362	9	39	providers	provider	NOUN
ajfa-1362	9	40	realize	realize	VERB
ajfa-1362	9	41	the	the	DET
ajfa-1362	9	42	importance	importance	NOUN
ajfa-1362	9	43	of	of	ADP
ajfa-1362	9	44	customer	customer	NOUN
ajfa-1362	9	45	relationship	relationship	NOUN
ajfa-1362	9	46	management	management	NOUN
ajfa-1362	9	47	(	(	PUNCT
ajfa-1362	9	48	crm	crm	PROPN
ajfa-1362	9	49	)	)	PUNCT
ajfa-1362	9	50	and	and	CCONJ
ajfa-1362	9	51	its	its	PRON
ajfa-1362	9	52	potential	potential	NOUN
ajfa-1362	9	53	to	to	PART
ajfa-1362	9	54	help	help	VERB
ajfa-1362	9	55	them	they	PRON
ajfa-1362	9	56	acquire	acquire	VERB
ajfa-1362	9	57	new	new	ADJ
ajfa-1362	9	58	customers	customer	NOUN
ajfa-1362	9	59	retain	retain	VERB
ajfa-1362	9	60	existing	exist	VERB
ajfa-1362	9	61	ones	one	NOUN
ajfa-1362	9	62	and	and	CCONJ
ajfa-1362	9	63	maximize	maximize	VERB
ajfa-1362	9	64	their	their	PRON
ajfa-1362	9	65	lifetime	lifetime	NOUN
ajfa-1362	9	66	value	value	NOUN
ajfa-1362	9	67	.	.	PUNCT
ajfa-1362	10	1	at	at	ADP
ajfa-1362	10	2	this	this	DET
ajfa-1362	10	3	point	point	NOUN
ajfa-1362	10	4	,	,	PUNCT
ajfa-1362	10	5	close	close	ADJ
ajfa-1362	10	6	relationship	relationship	NOUN
ajfa-1362	10	7	with	with	ADP
ajfa-1362	10	8	customers	customer	NOUN
ajfa-1362	10	9	will	will	AUX
ajfa-1362	10	10	require	require	VERB
ajfa-1362	10	11	a	a	DET
ajfa-1362	10	12	strong	strong	ADJ
ajfa-1362	10	13	coordination	coordination	NOUN
ajfa-1362	10	14	between	between	ADP
ajfa-1362	10	15	it	it	PRON
ajfa-1362	10	16	and	and	CCONJ
ajfa-1362	10	17	management	management	NOUN
ajfa-1362	10	18	departments	department	NOUN
ajfa-1362	10	19	to	to	PART
ajfa-1362	10	20	provide	provide	VERB
ajfa-1362	10	21	a	a	DET
ajfa-1362	10	22	long	long	ADJ
ajfa-1362	10	23	-	-	PUNCT
ajfa-1362	10	24	term	term	NOUN
ajfa-1362	10	25	retention	retention	NOUN
ajfa-1362	10	26	of	of	ADP
ajfa-1362	10	27	selected	select	VERB
ajfa-1362	10	28	customers	customer	NOUN
ajfa-1362	10	29	.	.	PUNCT
ajfa-1362	11	1	this	this	DET
ajfa-1362	11	2	paper	paper	NOUN
ajfa-1362	11	3	deals	deal	NOUN
ajfa-1362	11	4	with	with	ADP
ajfa-1362	11	5	the	the	DET
ajfa-1362	11	6	role	role	NOUN
ajfa-1362	11	7	of	of	ADP
ajfa-1362	11	8	customer	customer	NOUN
ajfa-1362	11	9	relationship	relationship	NOUN
ajfa-1362	11	10	management	management	NOUN
ajfa-1362	11	11	in	in	ADP
ajfa-1362	11	12	indian	indian	ADJ
ajfa-1362	11	13	hotel	hotel	NOUN
ajfa-1362	11	14	sector	sector	NOUN
ajfa-1362	11	15	and	and	CCONJ
ajfa-1362	11	16	the	the	DET
ajfa-1362	11	17	need	need	NOUN
ajfa-1362	11	18	for	for	ADP
ajfa-1362	11	19	customer	customer	NOUN
ajfa-1362	11	20	relationship	relationship	NOUN
ajfa-1362	11	21	management	management	NOUN
ajfa-1362	11	22	to	to	PART
ajfa-1362	11	23	increase	increase	VERB
ajfa-1362	11	24	customer	customer	NOUN
ajfa-1362	11	25	value	value	NOUN
ajfa-1362	11	26	by	by	ADP
ajfa-1362	11	27	using	use	VERB
ajfa-1362	11	28	some	some	DET
ajfa-1362	11	29	analytical	analytical	ADJ
ajfa-1362	11	30	methods	method	NOUN
ajfa-1362	11	31	in	in	ADP
ajfa-1362	11	32	crm	crm	PROPN
ajfa-1362	11	33	applications	application	NOUN
ajfa-1362	11	34	(	(	PUNCT
ajfa-1362	11	35	light	light	ADJ
ajfa-1362	11	36	,	,	PUNCT
ajfa-1362	11	37	2003	2003	NUM
ajfa-1362	11	38	)	)	PUNCT
ajfa-1362	11	39	.	.	PUNCT
ajfa-1362	12	1	crm	crm	PROPN
ajfa-1362	12	2	is	be	AUX
ajfa-1362	12	3	a	a	DET
ajfa-1362	12	4	sound	sound	ADJ
ajfa-1362	12	5	business	business	NOUN
ajfa-1362	12	6	strategy	strategy	NOUN
ajfa-1362	12	7	to	to	PART
ajfa-1362	12	8	identify	identify	VERB
ajfa-1362	12	9	the	the	DET
ajfa-1362	12	10	umaid	umaid	PROPN
ajfa-1362	12	11	bhwan	bhwan	PROPN
ajfa-1362	12	12	most	most	ADV
ajfa-1362	12	13	profitable	profitable	ADJ
ajfa-1362	12	14	customers	customer	NOUN
ajfa-1362	12	15	and	and	CCONJ
ajfa-1362	12	16	prospects	prospect	NOUN
ajfa-1362	12	17	,	,	PUNCT
ajfa-1362	12	18	devotes	devote	VERB
ajfa-1362	12	19	time	time	NOUN
ajfa-1362	12	20	and	and	CCONJ
ajfa-1362	12	21	attention	attention	NOUN
ajfa-1362	12	22	to	to	ADP
ajfa-1362	12	23	expanding	expand	VERB
ajfa-1362	12	24	account	account	NOUN
ajfa-1362	12	25	relationships	relationship	NOUN
ajfa-1362	12	26	with	with	ADP
ajfa-1362	12	27	those	those	DET
ajfa-1362	12	28	customers	customer	NOUN
ajfa-1362	12	29	through	through	ADP
ajfa-1362	12	30	individualized	individualized	ADJ
ajfa-1362	12	31	management	management	NOUN
ajfa-1362	12	32	,	,	PUNCT
ajfa-1362	12	33	reprising	reprising	NOUN
ajfa-1362	12	34	,	,	PUNCT
ajfa-1362	12	35	discretionary	discretionary	ADJ
ajfa-1362	12	36	decision	decision	NOUN
ajfa-1362	12	37	making	making	NOUN
ajfa-1362	12	38	,	,	PUNCT
ajfa-1362	12	39	and	and	CCONJ
ajfa-1362	12	40	customized	customize	VERB
ajfa-1362	12	41	service	service	NOUN
ajfa-1362	12	42	-	-	PUNCT
ajfa-1362	12	43	all	all	PRON
ajfa-1362	12	44	delivered	deliver	VERB
ajfa-1362	12	45	through	through	ADP
ajfa-1362	12	46	the	the	DET
ajfa-1362	12	47	various	various	ADJ
ajfa-1362	12	48	sales	sale	NOUN
ajfa-1362	12	49	channels	channel	NOUN
ajfa-1362	12	50	that	that	PRON
ajfa-1362	12	51	the	the	DET
ajfa-1362	12	52	hotel	hotel	NOUN
ajfa-1362	12	53	uses	use	VERB
ajfa-1362	12	54	.	.	PUNCT
ajfa-1362	13	1	customer	customer	NOUN
ajfa-1362	13	2	relationship	relationship	NOUN
ajfa-1362	13	3	management	management	NOUN
ajfa-1362	13	4	(	(	PUNCT
ajfa-1362	13	5	crm	crm	NOUN
ajfa-1362	13	6	)	)	PUNCT
ajfa-1362	13	7	is	be	AUX
ajfa-1362	13	8	one	one	NUM
ajfa-1362	13	9	of	of	ADP
ajfa-1362	13	10	those	those	DET
ajfa-1362	13	11	magnificent	magnificent	ADJ
ajfa-1362	13	12	concepts	concept	NOUN
ajfa-1362	13	13	that	that	PRON
ajfa-1362	13	14	swept	sweep	VERB
ajfa-1362	13	15	the	the	DET
ajfa-1362	13	16	business	business	NOUN
ajfa-1362	13	17	world	world	NOUN
ajfa-1362	13	18	in	in	ADP
ajfa-1362	13	19	the	the	DET
ajfa-1362	13	20	1990	1990	NUM
ajfa-1362	13	21	’s	’s	NOUN
ajfa-1362	13	22	with	with	ADP
ajfa-1362	13	23	the	the	DET
ajfa-1362	13	24	promise	promise	NOUN
ajfa-1362	13	25	of	of	ADP
ajfa-1362	13	26	forever	forever	ADV
ajfa-1362	13	27	changing	change	VERB
ajfa-1362	13	28	the	the	DET
ajfa-1362	13	29	way	way	NOUN
ajfa-1362	13	30	businesses	business	NOUN
ajfa-1362	13	31	small	small	ADJ
ajfa-1362	13	32	and	and	CCONJ
ajfa-1362	13	33	large	large	ADJ
ajfa-1362	13	34	interacted	interacted	ADJ
ajfa-1362	13	35	with	with	ADP
ajfa-1362	13	36	their	their	PRON
ajfa-1362	13	37	customer	customer	NOUN
ajfa-1362	13	38	bases	basis	NOUN
ajfa-1362	13	39	.	.	PUNCT
ajfa-1362	14	1	in	in	ADP
ajfa-1362	14	2	the	the	DET
ajfa-1362	14	3	short	short	ADJ
ajfa-1362	14	4	term	term	NOUN
ajfa-1362	14	5	,	,	PUNCT
ajfa-1362	14	6	however	however	ADV
ajfa-1362	14	7	,	,	PUNCT
ajfa-1362	14	8	it	it	PRON
ajfa-1362	14	9	proved	prove	VERB
ajfa-1362	14	10	to	to	PART
ajfa-1362	14	11	be	be	AUX
ajfa-1362	14	12	an	an	DET
ajfa-1362	14	13	unwieldy	unwieldy	ADJ
ajfa-1362	14	14	process	process	NOUN
ajfa-1362	14	15	that	that	PRON
ajfa-1362	14	16	was	be	AUX
ajfa-1362	14	17	better	well	ADJ
ajfa-1362	14	18	in	in	ADP
ajfa-1362	14	19	theory	theory	NOUN
ajfa-1362	14	20	than	than	ADP
ajfa-1362	14	21	in	in	ADP
ajfa-1362	14	22	practice	practice	NOUN
ajfa-1362	14	23	for	for	ADP
ajfa-1362	14	24	a	a	DET
ajfa-1362	14	25	variety	variety	NOUN
ajfa-1362	14	26	of	of	ADP
ajfa-1362	14	27	reasons	reason	NOUN
ajfa-1362	14	28	.	.	PUNCT
ajfa-1362	15	1	first	first	ADV
ajfa-1362	15	2	among	among	ADP
ajfa-1362	15	3	these	these	PRON
ajfa-1362	15	4	was	be	AUX
ajfa-1362	15	5	that	that	SCONJ
ajfa-1362	15	6	it	it	PRON
ajfa-1362	15	7	was	be	AUX
ajfa-1362	15	8	simply	simply	ADV
ajfa-1362	15	9	so	so	ADV
ajfa-1362	15	10	difficult	difficult	ADJ
ajfa-1362	15	11	and	and	CCONJ
ajfa-1362	15	12	expensive	expensive	ADJ
ajfa-1362	15	13	to	to	PART
ajfa-1362	15	14	track	track	VERB
ajfa-1362	15	15	and	and	CCONJ
ajfa-1362	15	16	keep	keep	VERB
ajfa-1362	15	17	the	the	DET
ajfa-1362	15	18	high	high	ADJ
ajfa-1362	15	19	volume	volume	NOUN
ajfa-1362	15	20	of	of	ADP
ajfa-1362	15	21	records	record	NOUN
ajfa-1362	15	22	needed	need	VERB
ajfa-1362	15	23	accurately	accurately	ADV
ajfa-1362	15	24	and	and	CCONJ
ajfa-1362	15	25	constantly	constantly	ADV
ajfa-1362	15	26	update	update	VERB
ajfa-1362	15	27	them	they	PRON
ajfa-1362	15	28	.	.	PUNCT
ajfa-1362	16	1	2	2	X
ajfa-1362	16	2	.	.	X
ajfa-1362	16	3	literature	literature	NOUN
ajfa-1362	16	4	of	of	ADP
ajfa-1362	16	5	review	review	NOUN
ajfa-1362	16	6	according	accord	VERB
ajfa-1362	16	7	to	to	ADP
ajfa-1362	16	8	light	light	NOUN
ajfa-1362	16	9	(	(	PUNCT
ajfa-1362	16	10	2003	2003	NUM
ajfa-1362	16	11	)	)	PUNCT
ajfa-1362	16	12	,	,	PUNCT
ajfa-1362	16	13	customer	customer	NOUN
ajfa-1362	16	14	relationship	relationship	NOUN
ajfa-1362	16	15	management	management	NOUN
ajfa-1362	16	16	is	be	AUX
ajfa-1362	16	17	a	a	DET
ajfa-1362	16	18	process	process	NOUN
ajfa-1362	16	19	of	of	ADP
ajfa-1362	16	20	managing	manage	VERB
ajfa-1362	16	21	customer	customer	NOUN
ajfa-1362	16	22	relations	relation	NOUN
ajfa-1362	16	23	in	in	ADP
ajfa-1362	16	24	an	an	DET
ajfa-1362	16	25	organized	organized	ADJ
ajfa-1362	16	26	way	way	NOUN
ajfa-1362	16	27	.	.	PUNCT
ajfa-1362	17	1	they	they	PRON
ajfa-1362	17	2	aim	aim	VERB
ajfa-1362	17	3	at	at	ADP
ajfa-1362	17	4	managing	manage	VERB
ajfa-1362	17	5	each	each	DET
ajfa-1362	17	6	“	"	PUNCT
ajfa-1362	17	7	moment	moment	NOUN
ajfa-1362	17	8	of	of	ADP
ajfa-1362	17	9	truth	truth	NOUN
ajfa-1362	17	10	”	"	PUNCT
ajfa-1362	17	11	that	that	PRON
ajfa-1362	17	12	is	be	AUX
ajfa-1362	17	13	experienced	experience	VERB
ajfa-1362	17	14	by	by	ADP
ajfa-1362	17	15	the	the	DET
ajfa-1362	17	16	customer	customer	NOUN
ajfa-1362	17	17	.	.	PUNCT
ajfa-1362	18	1	there	there	PRON
ajfa-1362	18	2	are	be	VERB
ajfa-1362	18	3	various	various	ADJ
ajfa-1362	18	4	contact	contact	NOUN
ajfa-1362	18	5	points	point	NOUN
ajfa-1362	18	6	where	where	SCONJ
ajfa-1362	18	7	the	the	DET
ajfa-1362	18	8	hotel	hotel	NOUN
ajfa-1362	18	9	comes	come	VERB
ajfa-1362	18	10	in	in	ADP
ajfa-1362	18	11	direct	direct	ADJ
ajfa-1362	18	12	contact	contact	NOUN
ajfa-1362	18	13	with	with	ADP
ajfa-1362	18	14	the	the	DET
ajfa-1362	18	15	customer	customer	NOUN
ajfa-1362	18	16	which	which	PRON
ajfa-1362	18	17	are	be	AUX
ajfa-1362	18	18	known	know	VERB
ajfa-1362	18	19	as	as	ADP
ajfa-1362	18	20	‘	'	PUNCT
ajfa-1362	18	21	touch	touch	NOUN
ajfa-1362	18	22	points	point	NOUN
ajfa-1362	18	23	’	'	PUNCT
ajfa-1362	18	24	in	in	ADP
ajfa-1362	18	25	the	the	DET
ajfa-1362	18	26	crm	crm	PROPN
ajfa-1362	18	27	language	language	NOUN
ajfa-1362	18	28	.	.	PUNCT
ajfa-1362	19	1	these	these	DET
ajfa-1362	19	2	touch	touch	NOUN
ajfa-1362	19	3	points	point	NOUN
ajfa-1362	19	4	are	be	AUX
ajfa-1362	19	5	considered	consider	VERB
ajfa-1362	19	6	important	important	ADJ
ajfa-1362	19	7	as	as	SCONJ
ajfa-1362	19	8	there	there	PRON
ajfa-1362	19	9	is	be	VERB
ajfa-1362	19	10	direct	direct	ADJ
ajfa-1362	19	11	interaction	interaction	NOUN
ajfa-1362	19	12	with	with	ADP
ajfa-1362	19	13	the	the	DET
ajfa-1362	19	14	customer	customer	NOUN
ajfa-1362	19	15	and	and	CCONJ
ajfa-1362	19	16	they	they	PRON
ajfa-1362	19	17	provide	provide	VERB
ajfa-1362	19	18	valuable	valuable	ADJ
ajfa-1362	19	19	input	input	NOUN
ajfa-1362	19	20	to	to	ADP
ajfa-1362	19	21	the	the	DET
ajfa-1362	19	22	hotel	hotel	NOUN
ajfa-1362	19	23	.	.	PUNCT
ajfa-1362	20	1	the	the	DET
ajfa-1362	20	2	input	input	NOUN
ajfa-1362	20	3	provided	provide	VERB
ajfa-1362	20	4	by	by	ADP
ajfa-1362	20	5	the	the	DET
ajfa-1362	20	6	customer	customer	NOUN
ajfa-1362	20	7	has	have	VERB
ajfa-1362	20	8	to	to	PART
ajfa-1362	20	9	be	be	AUX
ajfa-1362	20	10	captured	capture	VERB
ajfa-1362	20	11	in	in	ADP
ajfa-1362	20	12	such	such	DET
ajfa-1362	20	13	a	a	DET
ajfa-1362	20	14	way	way	NOUN
ajfa-1362	20	15	that	that	PRON
ajfa-1362	20	16	it	it	PRON
ajfa-1362	20	17	becomes	become	VERB
ajfa-1362	20	18	information	information	NOUN
ajfa-1362	20	19	and	and	CCONJ
ajfa-1362	20	20	can	can	AUX
ajfa-1362	20	21	be	be	AUX
ajfa-1362	20	22	used	use	VERB
ajfa-1362	20	23	by	by	ADP
ajfa-1362	20	24	various	various	ADJ
ajfa-1362	20	25	processes	process	NOUN
ajfa-1362	20	26	within	within	ADP
ajfa-1362	20	27	the	the	DET
ajfa-1362	20	28	hotel	hotel	NOUN
ajfa-1362	20	29	.	.	PUNCT
ajfa-1362	21	1	it	it	PRON
ajfa-1362	21	2	is	be	AUX
ajfa-1362	21	3	based	base	VERB
ajfa-1362	21	4	on	on	ADP
ajfa-1362	21	5	the	the	DET
ajfa-1362	21	6	argument	argument	NOUN
ajfa-1362	21	7	that	that	SCONJ
ajfa-1362	21	8	“	"	PUNCT
ajfa-1362	21	9	the	the	PRON
ajfa-1362	21	10	happier	happy	ADJ
ajfa-1362	21	11	a	a	DET
ajfa-1362	21	12	customer	customer	NOUN
ajfa-1362	21	13	is	be	AUX
ajfa-1362	21	14	with	with	ADP
ajfa-1362	21	15	a	a	DET
ajfa-1362	21	16	relationship	relationship	NOUN
ajfa-1362	21	17	,	,	PUNCT
ajfa-1362	21	18	the	the	PRON
ajfa-1362	21	19	greater	great	ADJ
ajfa-1362	21	20	the	the	DET
ajfa-1362	21	21	likelihood	likelihood	NOUN
ajfa-1362	21	22	they	they	PRON
ajfa-1362	21	23	will	will	AUX
ajfa-1362	21	24	stay	stay	VERB
ajfa-1362	21	25	with	with	ADP
ajfa-1362	21	26	an	an	DET
ajfa-1362	21	27	organization	organization	NOUN
ajfa-1362	21	28	"	"	PUNCT
ajfa-1362	21	29	.	.	PUNCT
ajfa-1362	22	1	moreover	moreover	ADV
ajfa-1362	22	2	,	,	PUNCT
ajfa-1362	22	3	the	the	DET
ajfa-1362	22	4	comprehension	comprehension	NOUN
ajfa-1362	22	5	of	of	ADP
ajfa-1362	22	6	the	the	DET
ajfa-1362	22	7	potential	potential	ADJ
ajfa-1362	22	8	life	life	NOUN
ajfa-1362	22	9	-	-	PUNCT
ajfa-1362	22	10	time	time	NOUN
ajfa-1362	22	11	value	value	NOUN
ajfa-1362	22	12	of	of	ADP
ajfa-1362	22	13	a	a	DET
ajfa-1362	22	14	loyal	loyal	ADJ
ajfa-1362	22	15	customer	customer	NOUN
ajfa-1362	22	16	to	to	ADP
ajfa-1362	22	17	the	the	DET
ajfa-1362	22	18	company	company	NOUN
ajfa-1362	22	19	is	be	AUX
ajfa-1362	22	20	also	also	ADV
ajfa-1362	22	21	closely	closely	ADV
ajfa-1362	22	22	connected	connect	VERB
ajfa-1362	22	23	to	to	ADP
ajfa-1362	22	24	its	its	PRON
ajfa-1362	22	25	development	development	NOUN
ajfa-1362	22	26	.	.	PUNCT
ajfa-1362	23	1	(	(	PUNCT
ajfa-1362	23	2	chen	chen	PROPN
ajfa-1362	23	3	and	and	CCONJ
ajfa-1362	23	4	popvich	popvich	PROPN
ajfa-1362	23	5	,	,	PUNCT
ajfa-1362	23	6	2003	2003	NUM
ajfa-1362	23	7	,	,	PUNCT
ajfa-1362	23	8	)	)	PUNCT
ajfa-1362	23	9	.	.	PUNCT
ajfa-1362	24	1	it	it	PRON
ajfa-1362	24	2	is	be	AUX
ajfa-1362	24	3	argued	argue	VERB
ajfa-1362	24	4	by	by	ADP
ajfa-1362	24	5	some	some	DET
ajfa-1362	24	6	researchers	researcher	NOUN
ajfa-1362	24	7	that	that	SCONJ
ajfa-1362	24	8	crm	crm	PROPN
ajfa-1362	24	9	can	can	AUX
ajfa-1362	24	10	be	be	AUX
ajfa-1362	24	11	seen	see	VERB
ajfa-1362	24	12	as	as	ADP
ajfa-1362	24	13	the	the	DET
ajfa-1362	24	14	organizational	organizational	ADJ
ajfa-1362	24	15	implementation	implementation	NOUN
ajfa-1362	24	16	of	of	ADP
ajfa-1362	24	17	a	a	DET
ajfa-1362	24	18	relationship	relationship	NOUN
ajfa-1362	24	19	management	management	NOUN
ajfa-1362	24	20	philosophy	philosophy	NOUN
ajfa-1362	24	21	(	(	PUNCT
ajfa-1362	24	22	ryals	ryal	NOUN
ajfa-1362	24	23	and	and	CCONJ
ajfa-1362	24	24	knox	knox	PROPN
ajfa-1362	24	25	,	,	PUNCT
ajfa-1362	24	26	2001	2001	NUM
ajfa-1362	24	27	,	,	PUNCT
ajfa-1362	24	28	ryals	ryal	NOUN
ajfa-1362	24	29	and	and	CCONJ
ajfa-1362	24	30	payne	payne	PROPN
ajfa-1362	24	31	,	,	PUNCT
ajfa-1362	24	32	2001	2001	NUM
ajfa-1362	24	33	)	)	PUNCT
ajfa-1362	24	34	.	.	PUNCT
ajfa-1362	25	1	through	through	ADP
ajfa-1362	25	2	delivering	deliver	VERB
ajfa-1362	25	3	more	more	ADV
ajfa-1362	25	4	responsive	responsive	ADJ
ajfa-1362	25	5	and	and	CCONJ
ajfa-1362	25	6	customized	customized	ADJ
ajfa-1362	25	7	services	service	NOUN
ajfa-1362	25	8	to	to	ADP
ajfa-1362	25	9	customers	customer	NOUN
ajfa-1362	25	10	,	,	PUNCT
ajfa-1362	25	11	crm	crm	NOUN
ajfa-1362	25	12	increases	increase	VERB
ajfa-1362	25	13	customer	customer	NOUN
ajfa-1362	25	14	satisfaction	satisfaction	NOUN
ajfa-1362	25	15	and	and	CCONJ
ajfa-1362	25	16	this	this	PRON
ajfa-1362	25	17	,	,	PUNCT
ajfa-1362	25	18	in	in	ADP
ajfa-1362	25	19	turn	turn	NOUN
ajfa-1362	25	20	,	,	PUNCT
ajfa-1362	25	21	improves	improve	VERB
ajfa-1362	25	22	customer	customer	NOUN
ajfa-1362	25	23	loyalty	loyalty	NOUN
ajfa-1362	25	24	.	.	PUNCT
ajfa-1362	26	1	(	(	PUNCT
ajfa-1362	26	2	croteau	croteau	NOUN
ajfa-1362	26	3	and	and	CCONJ
ajfa-1362	26	4	li	li	PROPN
ajfa-1362	26	5	,	,	PUNCT
ajfa-1362	26	6	2003).the	2003).the	DET
ajfa-1362	26	7	importance	importance	NOUN
ajfa-1362	26	8	of	of	ADP
ajfa-1362	26	9	relationship	relationship	NOUN
ajfa-1362	26	10	management	management	NOUN
ajfa-1362	26	11	is	be	AUX
ajfa-1362	26	12	increasingly	increasingly	ADV
ajfa-1362	26	13	being	be	AUX
ajfa-1362	26	14	recognized	recognize	VERB
ajfa-1362	26	15	.	.	PUNCT
ajfa-1362	27	1	kotler	kotler	PROPN
ajfa-1362	27	2	(	(	PUNCT
ajfa-1362	27	3	1992	1992	NUM
ajfa-1362	27	4	)	)	PUNCT
ajfa-1362	27	5	wrote	write	VERB
ajfa-1362	27	6	that	that	SCONJ
ajfa-1362	27	7	companies	company	NOUN
ajfa-1362	27	8	must	must	AUX
ajfa-1362	27	9	move	move	VERB
ajfa-1362	27	10	from	from	ADP
ajfa-1362	27	11	short	short	ADJ
ajfa-1362	27	12	-	-	PUNCT
ajfa-1362	27	13	term	term	NOUN
ajfa-1362	27	14	transaction	transaction	NOUN
ajfa-1362	27	15	-	-	PUNCT
ajfa-1362	27	16	oriented	orient	VERB
ajfa-1362	27	17	goals	goal	NOUN
ajfa-1362	27	18	to	to	ADP
ajfa-1362	27	19	long	long	ADJ
ajfa-1362	27	20	-	-	PUNCT
ajfa-1362	27	21	term	term	NOUN
ajfa-1362	27	22	relationship	relationship	NOUN
ajfa-1362	27	23	-	-	PUNCT
ajfa-1362	27	24	building	building	NOUN
ajfa-1362	27	25	goals	goal	NOUN
ajfa-1362	27	26	.	.	PUNCT
ajfa-1362	28	1	(	(	PUNCT
ajfa-1362	28	2	jackson	jackson	PROPN
ajfa-1362	28	3	,	,	PUNCT
ajfa-1362	28	4	1994	1994	NUM
ajfa-1362	28	5	)	)	PUNCT
ajfa-1362	28	6	.	.	PUNCT
ajfa-1362	29	1	the	the	DET
ajfa-1362	29	2	evolution	evolution	NOUN
ajfa-1362	29	3	of	of	ADP
ajfa-1362	29	4	relationship	relationship	NOUN
ajfa-1362	29	5	management	management	NOUN
ajfa-1362	29	6	is	be	AUX
ajfa-1362	29	7	also	also	ADV
ajfa-1362	29	8	closely	closely	ADV
ajfa-1362	29	9	associated	associate	VERB
ajfa-1362	29	10	with	with	ADP
ajfa-1362	29	11	the	the	DET
ajfa-1362	29	12	realization	realization	NOUN
ajfa-1362	29	13	of	of	ADP
ajfa-1362	29	14	the	the	DET
ajfa-1362	29	15	importance	importance	NOUN
ajfa-1362	29	16	of	of	ADP
ajfa-1362	29	17	the	the	DET
ajfa-1362	29	18	customer	customer	NOUN
ajfa-1362	29	19	to	to	ADP
ajfa-1362	29	20	a	a	DET
ajfa-1362	29	21	company	company	NOUN
ajfa-1362	29	22	the	the	DET
ajfa-1362	29	23	advancement	advancement	NOUN
ajfa-1362	29	24	of	of	ADP
ajfa-1362	29	25	technology	technology	NOUN
ajfa-1362	29	26	,	,	PUNCT
ajfa-1362	29	27	the	the	DET
ajfa-1362	29	28	diminishing	diminishing	NOUN
ajfa-1362	29	29	of	of	ADP
ajfa-1362	29	30	product	product	NOUN
ajfa-1362	29	31	differences	difference	NOUN
ajfa-1362	29	32	and	and	CCONJ
ajfa-1362	29	33	the	the	DET
ajfa-1362	29	34	ever	ever	ADV
ajfa-1362	29	35	-	-	PUNCT
ajfa-1362	29	36	increasing	increase	VERB
ajfa-1362	29	37	pressure	pressure	NOUN
ajfa-1362	29	38	of	of	ADP
ajfa-1362	29	39	competition	competition	NOUN
ajfa-1362	29	40	has	have	AUX
ajfa-1362	29	41	led	lead	VERB
ajfa-1362	29	42	to	to	ADP
ajfa-1362	29	43	the	the	DET
ajfa-1362	29	44	acknowledgement	acknowledgement	NOUN
ajfa-1362	29	45	that	that	SCONJ
ajfa-1362	29	46	customers	customer	NOUN
ajfa-1362	29	47	are	be	AUX
ajfa-1362	29	48	one	one	NUM
ajfa-1362	29	49	of	of	ADP
ajfa-1362	29	50	a	a	DET
ajfa-1362	29	51	company	company	NOUN
ajfa-1362	29	52	’s	’s	PART
ajfa-1362	29	53	most	most	ADV
ajfa-1362	29	54	valuable	valuable	ADJ
ajfa-1362	29	55	assets	asset	NOUN
ajfa-1362	29	56	.	.	PUNCT
ajfa-1362	30	1	(	(	PUNCT
ajfa-1362	30	2	chen	chen	PROPN
ajfa-1362	30	3	and	and	CCONJ
ajfa-1362	30	4	asian	asian	ADJ
ajfa-1362	30	5	journal	journal	NOUN
ajfa-1362	30	6	of	of	ADP
ajfa-1362	30	7	finance	finance	PROPN
ajfa-1362	30	8	&	&	CCONJ
ajfa-1362	30	9	accounting	accounting	PROPN
ajfa-1362	30	10	issn	issn	PROPN
ajfa-1362	30	11	1946	1946	NUM
ajfa-1362	30	12	-	-	PUNCT
ajfa-1362	30	13	052x	052x	NOUN
ajfa-1362	30	14	2012	2012	NUM
ajfa-1362	30	15	,	,	PUNCT
ajfa-1362	30	16	vol	vol	NOUN
ajfa-1362	30	17	.	.	PROPN
ajfa-1362	30	18	4	4	NUM
ajfa-1362	30	19	,	,	PUNCT
ajfa-1362	30	20	no	no	INTJ
ajfa-1362	31	1	.	.	NOUN
ajfa-1362	31	2	1	1	NUM
ajfa-1362	31	3	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	31	4	121	121	NUM
ajfa-1362	31	5	popvich	popvich	NOUN
ajfa-1362	31	6	,	,	PUNCT
ajfa-1362	31	7	2003	2003	NUM
ajfa-1362	31	8	,	,	PUNCT
ajfa-1362	31	9	)	)	PUNCT
ajfa-1362	31	10	.	.	PUNCT
ajfa-1362	32	1	it	it	PRON
ajfa-1362	32	2	is	be	AUX
ajfa-1362	32	3	argued	argue	VERB
ajfa-1362	32	4	by	by	ADP
ajfa-1362	32	5	some	some	DET
ajfa-1362	32	6	researchers	researcher	NOUN
ajfa-1362	32	7	that	that	SCONJ
ajfa-1362	32	8	crm	crm	PROPN
ajfa-1362	32	9	can	can	AUX
ajfa-1362	32	10	be	be	AUX
ajfa-1362	32	11	seen	see	VERB
ajfa-1362	32	12	as	as	ADP
ajfa-1362	32	13	the	the	DET
ajfa-1362	32	14	organizational	organizational	ADJ
ajfa-1362	32	15	implementation	implementation	NOUN
ajfa-1362	32	16	of	of	ADP
ajfa-1362	32	17	a	a	DET
ajfa-1362	32	18	relationship	relationship	NOUN
ajfa-1362	32	19	management	management	NOUN
ajfa-1362	32	20	philosophy	philosophy	NOUN
ajfa-1362	32	21	(	(	PUNCT
ajfa-1362	32	22	ryals	ryal	NOUN
ajfa-1362	32	23	and	and	CCONJ
ajfa-1362	32	24	knox	knox	PROPN
ajfa-1362	32	25	,	,	PUNCT
ajfa-1362	32	26	2001	2001	NUM
ajfa-1362	32	27	,	,	PUNCT
ajfa-1362	32	28	ryals	ryal	NOUN
ajfa-1362	32	29	and	and	CCONJ
ajfa-1362	32	30	payne	payne	PROPN
ajfa-1362	32	31	,	,	PUNCT
ajfa-1362	32	32	2001	2001	NUM
ajfa-1362	32	33	)	)	PUNCT
ajfa-1362	32	34	.	.	PUNCT
ajfa-1362	33	1	through	through	ADP
ajfa-1362	33	2	delivering	deliver	VERB
ajfa-1362	33	3	more	more	ADV
ajfa-1362	33	4	responsive	responsive	ADJ
ajfa-1362	33	5	and	and	CCONJ
ajfa-1362	33	6	customized	customized	ADJ
ajfa-1362	33	7	services	service	NOUN
ajfa-1362	33	8	to	to	ADP
ajfa-1362	33	9	customers	customer	NOUN
ajfa-1362	33	10	,	,	PUNCT
ajfa-1362	33	11	crm	crm	NOUN
ajfa-1362	33	12	increases	increase	VERB
ajfa-1362	33	13	customer	customer	NOUN
ajfa-1362	33	14	satisfaction	satisfaction	NOUN
ajfa-1362	33	15	and	and	CCONJ
ajfa-1362	33	16	this	this	PRON
ajfa-1362	33	17	,	,	PUNCT
ajfa-1362	33	18	in	in	ADP
ajfa-1362	33	19	turn	turn	NOUN
ajfa-1362	33	20	,	,	PUNCT
ajfa-1362	33	21	improves	improve	VERB
ajfa-1362	33	22	customer	customer	NOUN
ajfa-1362	33	23	loyalty	loyalty	NOUN
ajfa-1362	33	24	.	.	PUNCT
ajfa-1362	34	1	ndubisi	ndubisi	PROPN
ajfa-1362	34	2	(	(	PUNCT
ajfa-1362	34	3	2003	2003	NUM
ajfa-1362	34	4	)	)	PUNCT
ajfa-1362	34	5	argued	argue	VERB
ajfa-1362	34	6	that	that	SCONJ
ajfa-1362	34	7	the	the	DET
ajfa-1362	34	8	only	only	ADJ
ajfa-1362	34	9	real	real	ADJ
ajfa-1362	34	10	sustainable	sustainable	ADJ
ajfa-1362	34	11	business	business	NOUN
ajfa-1362	34	12	growth	growth	NOUN
ajfa-1362	34	13	strategy	strategy	NOUN
ajfa-1362	34	14	is	be	AUX
ajfa-1362	34	15	through	through	ADP
ajfa-1362	34	16	autoplastic	autoplastic	ADJ
ajfa-1362	34	17	symbiotic	symbiotic	ADJ
ajfa-1362	34	18	relationship	relationship	NOUN
ajfa-1362	34	19	with	with	ADP
ajfa-1362	34	20	customers	customer	NOUN
ajfa-1362	34	21	,	,	PUNCT
ajfa-1362	34	22	which	which	PRON
ajfa-1362	34	23	enables	enable	VERB
ajfa-1362	34	24	a	a	DET
ajfa-1362	34	25	business	business	NOUN
ajfa-1362	34	26	to	to	PART
ajfa-1362	34	27	understand	understand	VERB
ajfa-1362	34	28	their	their	PRON
ajfa-1362	34	29	needs	need	NOUN
ajfa-1362	34	30	more	more	ADV
ajfa-1362	34	31	clearly	clearly	ADV
ajfa-1362	34	32	and	and	CCONJ
ajfa-1362	34	33	to	to	PART
ajfa-1362	34	34	create	create	VERB
ajfa-1362	34	35	and	and	CCONJ
ajfa-1362	34	36	deliver	deliver	VERB
ajfa-1362	34	37	superior	superior	ADJ
ajfa-1362	34	38	value	value	NOUN
ajfa-1362	34	39	.	.	PUNCT
ajfa-1362	35	1	keltner	keltner	NOUN
ajfa-1362	35	2	(	(	PUNCT
ajfa-1362	35	3	1995	1995	NUM
ajfa-1362	35	4	)	)	PUNCT
ajfa-1362	35	5	found	find	VERB
ajfa-1362	35	6	that	that	SCONJ
ajfa-1362	35	7	german	german	ADJ
ajfa-1362	35	8	hotels	hotel	NOUN
ajfa-1362	35	9	,	,	PUNCT
ajfa-1362	35	10	in	in	ADP
ajfa-1362	35	11	contrast	contrast	NOUN
ajfa-1362	35	12	to	to	ADP
ajfa-1362	35	13	american	american	ADJ
ajfa-1362	35	14	hotels	hotel	NOUN
ajfa-1362	35	15	,	,	PUNCT
ajfa-1362	35	16	managed	manage	VERB
ajfa-1362	35	17	to	to	PART
ajfa-1362	35	18	maintain	maintain	VERB
ajfa-1362	35	19	a	a	DET
ajfa-1362	35	20	stable	stable	ADJ
ajfa-1362	35	21	market	market	NOUN
ajfa-1362	35	22	position	position	NOUN
ajfa-1362	35	23	during	during	ADP
ajfa-1362	35	24	the	the	DET
ajfa-1362	35	25	1980s	1980	NOUN
ajfa-1362	35	26	and	and	CCONJ
ajfa-1362	35	27	early	early	ADJ
ajfa-1362	35	28	1990s	1990	NOUN
ajfa-1362	35	29	because	because	SCONJ
ajfa-1362	35	30	of	of	ADP
ajfa-1362	35	31	relationship	relationship	NOUN
ajfa-1362	35	32	oriented	orient	VERB
ajfa-1362	35	33	hotel	hotel	NOUN
ajfa-1362	35	34	strategies	strategy	NOUN
ajfa-1362	35	35	.	.	PUNCT
ajfa-1362	36	1	(	(	PUNCT
ajfa-1362	36	2	johnson	johnson	PROPN
ajfa-1362	36	3	,	,	PUNCT
ajfa-1362	36	4	1999	1999	NUM
ajfa-1362	36	5	)	)	PUNCT
ajfa-1362	36	6	.	.	PUNCT
ajfa-1362	37	1	the	the	DET
ajfa-1362	37	2	term	term	NOUN
ajfa-1362	37	3	also	also	ADV
ajfa-1362	37	4	refers	refer	VERB
ajfa-1362	37	5	to	to	ADP
ajfa-1362	37	6	a	a	DET
ajfa-1362	37	7	customer	customer	NOUN
ajfa-1362	37	8	’s	’s	PART
ajfa-1362	37	9	perceptions	perception	NOUN
ajfa-1362	37	10	of	of	ADP
ajfa-1362	37	11	how	how	SCONJ
ajfa-1362	37	12	well	well	ADV
ajfa-1362	37	13	the	the	DET
ajfa-1362	37	14	whole	whole	ADJ
ajfa-1362	37	15	relationship	relationship	NOUN
ajfa-1362	37	16	fulfils	fulfil	VERB
ajfa-1362	37	17	expectations	expectation	NOUN
ajfa-1362	37	18	,	,	PUNCT
ajfa-1362	37	19	predictions	prediction	NOUN
ajfa-1362	37	20	,	,	PUNCT
ajfa-1362	37	21	goals	goal	NOUN
ajfa-1362	37	22	and	and	CCONJ
ajfa-1362	37	23	desires	desire	NOUN
ajfa-1362	37	24	the	the	DET
ajfa-1362	37	25	customer	customer	NOUN
ajfa-1362	37	26	has	have	AUX
ajfa-1362	37	27	concerning	concern	VERB
ajfa-1362	37	28	the	the	DET
ajfa-1362	37	29	whole	whole	ADJ
ajfa-1362	37	30	relationship	relationship	NOUN
ajfa-1362	37	31	.	.	PUNCT
ajfa-1362	38	1	henning	henning	NOUN
ajfa-1362	38	2	-	-	PUNCT
ajfa-1362	38	3	thurau	thurau	PROPN
ajfa-1362	38	4	et	et	PROPN
ajfa-1362	38	5	al	al	PROPN
ajfa-1362	38	6	.	.	PROPN
ajfa-1362	38	7	,	,	PUNCT
ajfa-1362	38	8	2002	2002	NUM
ajfa-1362	38	9	)	)	PUNCT
ajfa-1362	38	10	.	.	PUNCT
ajfa-1362	39	1	customer	customer	NOUN
ajfa-1362	39	2	service	service	NOUN
ajfa-1362	39	3	is	be	AUX
ajfa-1362	39	4	now	now	ADV
ajfa-1362	39	5	more	more	ADV
ajfa-1362	39	6	fashionably	fashionably	ADV
ajfa-1362	39	7	called	call	VERB
ajfa-1362	39	8	customer	customer	NOUN
ajfa-1362	39	9	relationship	relationship	NOUN
ajfa-1362	39	10	management	management	NOUN
ajfa-1362	39	11	.	.	PUNCT
ajfa-1362	40	1	the	the	DET
ajfa-1362	40	2	concept	concept	NOUN
ajfa-1362	40	3	of	of	ADP
ajfa-1362	40	4	customer	customer	NOUN
ajfa-1362	40	5	relationship	relationship	NOUN
ajfa-1362	40	6	management	management	NOUN
ajfa-1362	40	7	has	have	VERB
ajfa-1362	40	8	a	a	DET
ajfa-1362	40	9	broader	broad	ADJ
ajfa-1362	40	10	focus	focus	NOUN
ajfa-1362	40	11	of	of	ADP
ajfa-1362	40	12	not	not	PART
ajfa-1362	40	13	only	only	ADV
ajfa-1362	40	14	serving	serve	VERB
ajfa-1362	40	15	the	the	DET
ajfa-1362	40	16	customer	customer	NOUN
ajfa-1362	40	17	but	but	CCONJ
ajfa-1362	40	18	also	also	ADV
ajfa-1362	40	19	creating	create	VERB
ajfa-1362	40	20	the	the	DET
ajfa-1362	40	21	customer	customer	NOUN
ajfa-1362	40	22	and	and	CCONJ
ajfa-1362	40	23	retaining	retain	VERB
ajfa-1362	40	24	him	he	PRON
ajfa-1362	40	25	for	for	ADP
ajfa-1362	40	26	measurable	measurable	ADJ
ajfa-1362	40	27	and	and	CCONJ
ajfa-1362	40	28	substantial	substantial	ADJ
ajfa-1362	40	29	returns	return	NOUN
ajfa-1362	40	30	.	.	PUNCT
ajfa-1362	41	1	also	also	ADV
ajfa-1362	41	2	,	,	PUNCT
ajfa-1362	41	3	a	a	DET
ajfa-1362	41	4	review	review	NOUN
ajfa-1362	41	5	of	of	ADP
ajfa-1362	41	6	literature	literature	NOUN
ajfa-1362	41	7	has	have	AUX
ajfa-1362	41	8	revealed	reveal	VERB
ajfa-1362	41	9	that	that	SCONJ
ajfa-1362	41	10	studies	study	NOUN
ajfa-1362	41	11	focusing	focus	VERB
ajfa-1362	41	12	on	on	ADP
ajfa-1362	41	13	relationship	relationship	NOUN
ajfa-1362	41	14	management	management	NOUN
ajfa-1362	41	15	,	,	PUNCT
ajfa-1362	41	16	service	service	NOUN
ajfa-1362	41	17	and	and	CCONJ
ajfa-1362	41	18	satisfaction	satisfaction	NOUN
ajfa-1362	41	19	already	already	ADV
ajfa-1362	41	20	exist	exist	VERB
ajfa-1362	41	21	.	.	PUNCT
ajfa-1362	42	1	(	(	PUNCT
ajfa-1362	42	2	colgate	colgate	PROPN
ajfa-1362	42	3	et	et	PROPN
ajfa-1362	42	4	al	al	PROPN
ajfa-1362	42	5	.	.	PROPN
ajfa-1362	42	6	,	,	PUNCT
ajfa-1362	42	7	2005	2005	NUM
ajfa-1362	42	8	;	;	PUNCT
ajfa-1362	42	9	martı´n	martı´n	PROPN
ajfa-1362	42	10	-	-	PUNCT
ajfa-1362	42	11	consuegra	consuegra	NOUN
ajfa-1362	42	12	et	et	PROPN
ajfa-1362	42	13	al	al	PROPN
ajfa-1362	42	14	.	.	PROPN
ajfa-1362	42	15	,	,	PUNCT
ajfa-1362	42	16	2006	2006	NUM
ajfa-1362	42	17	)	)	PUNCT
ajfa-1362	42	18	..	..	PUNCT
ajfa-1362	43	1	crm	crm	PROPN
ajfa-1362	43	2	is	be	AUX
ajfa-1362	43	3	a	a	DET
ajfa-1362	43	4	vast	vast	ADJ
ajfa-1362	43	5	subject	subject	NOUN
ajfa-1362	43	6	where	where	SCONJ
ajfa-1362	43	7	database	database	NOUN
ajfa-1362	43	8	marketing	marketing	NOUN
ajfa-1362	43	9	supports	support	VERB
ajfa-1362	43	10	the	the	DET
ajfa-1362	43	11	concept	concept	NOUN
ajfa-1362	43	12	of	of	ADP
ajfa-1362	43	13	one	one	NUM
ajfa-1362	43	14	to	to	ADP
ajfa-1362	43	15	one	one	NUM
ajfa-1362	43	16	marketing	marketing	NOUN
ajfa-1362	43	17	.	.	PUNCT
ajfa-1362	44	1	it	it	PRON
ajfa-1362	44	2	is	be	AUX
ajfa-1362	44	3	also	also	ADV
ajfa-1362	44	4	remarkable	remarkable	ADJ
ajfa-1362	44	5	that	that	SCONJ
ajfa-1362	44	6	there	there	PRON
ajfa-1362	44	7	is	be	VERB
ajfa-1362	44	8	no	no	DET
ajfa-1362	44	9	research	research	NOUN
ajfa-1362	44	10	on	on	ADP
ajfa-1362	44	11	the	the	DET
ajfa-1362	44	12	relationship	relationship	NOUN
ajfa-1362	44	13	between	between	ADP
ajfa-1362	44	14	relational	relational	ADJ
ajfa-1362	44	15	benefits	benefit	NOUN
ajfa-1362	44	16	and	and	CCONJ
ajfa-1362	44	17	customer	customer	NOUN
ajfa-1362	44	18	satisfaction	satisfaction	NOUN
ajfa-1362	44	19	in	in	ADP
ajfa-1362	44	20	retail	retail	ADJ
ajfa-1362	44	21	hotel	hotel	NOUN
ajfa-1362	44	22	.	.	PUNCT
ajfa-1362	45	1	(	(	PUNCT
ajfa-1362	45	2	o’malley	o’malley	PROPN
ajfa-1362	45	3	and	and	CCONJ
ajfa-1362	45	4	tynan	tynan	PROPN
ajfa-1362	45	5	,	,	PUNCT
ajfa-1362	45	6	2000	2000	NUM
ajfa-1362	45	7	)	)	PUNCT
ajfa-1362	45	8	.	.	PUNCT
ajfa-1362	46	1	however	however	ADV
ajfa-1362	46	2	,	,	PUNCT
ajfa-1362	46	3	all	all	DET
ajfa-1362	46	4	customers	customer	NOUN
ajfa-1362	46	5	do	do	AUX
ajfa-1362	46	6	not	not	PART
ajfa-1362	46	7	want	want	VERB
ajfa-1362	46	8	to	to	PART
ajfa-1362	46	9	engage	engage	VERB
ajfa-1362	46	10	in	in	ADP
ajfa-1362	46	11	relationships	relationship	NOUN
ajfa-1362	46	12	and	and	CCONJ
ajfa-1362	46	13	,	,	PUNCT
ajfa-1362	46	14	in	in	ADP
ajfa-1362	46	15	fact	fact	NOUN
ajfa-1362	46	16	,	,	PUNCT
ajfa-1362	46	17	it	it	PRON
ajfa-1362	46	18	has	have	AUX
ajfa-1362	46	19	been	be	AUX
ajfa-1362	46	20	suggested	suggest	VERB
ajfa-1362	46	21	that	that	SCONJ
ajfa-1362	46	22	close	close	ADJ
ajfa-1362	46	23	customer	customer	NOUN
ajfa-1362	46	24	relationships	relationship	NOUN
ajfa-1362	46	25	in	in	ADP
ajfa-1362	46	26	hotel	hotel	NOUN
ajfa-1362	46	27	are	be	AUX
ajfa-1362	46	28	rare	rare	ADJ
ajfa-1362	46	29	,	,	PUNCT
ajfa-1362	46	30	and	and	CCONJ
ajfa-1362	46	31	that	that	SCONJ
ajfa-1362	46	32	they	they	PRON
ajfa-1362	46	33	are	be	AUX
ajfa-1362	46	34	being	be	AUX
ajfa-1362	46	35	further	far	ADV
ajfa-1362	46	36	weakened	weaken	VERB
ajfa-1362	46	37	by	by	ADP
ajfa-1362	46	38	the	the	DET
ajfa-1362	46	39	increase	increase	NOUN
ajfa-1362	46	40	in	in	ADP
ajfa-1362	46	41	self	self	NOUN
ajfa-1362	46	42	-	-	PUNCT
ajfa-1362	46	43	service	service	NOUN
ajfa-1362	46	44	technologies	technology	NOUN
ajfa-1362	46	45	.	.	PUNCT
ajfa-1362	47	1	3	3	X
ajfa-1362	47	2	.	.	X
ajfa-1362	47	3	research	research	NOUN
ajfa-1362	47	4	objectives	objective	NOUN
ajfa-1362	47	5	the	the	DET
ajfa-1362	47	6	research	research	NOUN
ajfa-1362	47	7	aims	aim	VERB
ajfa-1362	47	8	to	to	PART
ajfa-1362	47	9	investigate	investigate	VERB
ajfa-1362	47	10	the	the	DET
ajfa-1362	47	11	impact	impact	NOUN
ajfa-1362	47	12	of	of	ADP
ajfa-1362	47	13	customer	customer	NOUN
ajfa-1362	47	14	relationship	relationship	NOUN
ajfa-1362	47	15	management	management	NOUN
ajfa-1362	47	16	on	on	ADP
ajfa-1362	47	17	customer	customer	NOUN
ajfa-1362	47	18	’s	’s	PART
ajfa-1362	47	19	satisfaction	satisfaction	NOUN
ajfa-1362	47	20	,	,	PUNCT
ajfa-1362	47	21	trust	trust	NOUN
ajfa-1362	47	22	,	,	PUNCT
ajfa-1362	47	23	retention	retention	NOUN
ajfa-1362	47	24	in	in	ADP
ajfa-1362	47	25	umaid	umaid	PROPN
ajfa-1362	47	26	bhwan	bhwan	PROPN
ajfa-1362	47	27	in	in	ADP
ajfa-1362	47	28	india	india	PROPN
ajfa-1362	47	29	,	,	PUNCT
ajfa-1362	47	30	in	in	ADP
ajfa-1362	47	31	addition	addition	NOUN
ajfa-1362	47	32	to	to	ADP
ajfa-1362	47	33	the	the	DET
ajfa-1362	47	34	following	following	NOUN
ajfa-1362	47	35	:	:	PUNCT
ajfa-1362	48	1	1	1	X
ajfa-1362	48	2	.	.	PUNCT
ajfa-1362	48	3	to	to	PART
ajfa-1362	48	4	find	find	VERB
ajfa-1362	48	5	the	the	DET
ajfa-1362	48	6	impact	impact	NOUN
ajfa-1362	48	7	of	of	ADP
ajfa-1362	48	8	implementing	implement	VERB
ajfa-1362	48	9	customer	customer	NOUN
ajfa-1362	48	10	relationships	relationship	NOUN
ajfa-1362	48	11	management	management	NOUN
ajfa-1362	48	12	to	to	PART
ajfa-1362	48	13	increase	increase	VERB
ajfa-1362	48	14	the	the	DET
ajfa-1362	48	15	customers	customer	NOUN
ajfa-1362	48	16	trust	trust	VERB
ajfa-1362	48	17	to	to	PART
ajfa-1362	48	18	umaid	umaid	PROPN
ajfa-1362	48	19	bahwan	bahwan	NOUN
ajfa-1362	48	20	.	.	PUNCT
ajfa-1362	49	1	2	2	X
ajfa-1362	49	2	.	.	X
ajfa-1362	49	3	to	to	PART
ajfa-1362	49	4	identify	identify	VERB
ajfa-1362	49	5	if	if	SCONJ
ajfa-1362	49	6	there	there	PRON
ajfa-1362	49	7	is	be	VERB
ajfa-1362	49	8	an	an	DET
ajfa-1362	49	9	impact	impact	NOUN
ajfa-1362	49	10	of	of	ADP
ajfa-1362	49	11	implementing	implement	VERB
ajfa-1362	49	12	customer	customer	NOUN
ajfa-1362	49	13	relationship	relationship	NOUN
ajfa-1362	49	14	management	management	NOUN
ajfa-1362	49	15	on	on	ADP
ajfa-1362	49	16	customer	customer	NOUN
ajfa-1362	49	17	satisfaction	satisfaction	NOUN
ajfa-1362	49	18	in	in	ADP
ajfa-1362	49	19	umaid	umaid	PROPN
ajfa-1362	49	20	bahwan	bahwan	NOUN
ajfa-1362	49	21	.	.	PUNCT
ajfa-1362	50	1	3	3	X
ajfa-1362	50	2	.	.	PUNCT
ajfa-1362	50	3	to	to	PART
ajfa-1362	50	4	find	find	VERB
ajfa-1362	50	5	out	out	ADP
ajfa-1362	50	6	if	if	SCONJ
ajfa-1362	50	7	umaid	umaid	PROPN
ajfa-1362	50	8	bhwan	bhwan	PROPN
ajfa-1362	50	9	implement	implement	VERB
ajfa-1362	50	10	customer	customer	NOUN
ajfa-1362	50	11	relationship	relationship	NOUN
ajfa-1362	50	12	management	management	NOUN
ajfa-1362	50	13	in	in	ADP
ajfa-1362	50	14	its	its	PRON
ajfa-1362	50	15	management	management	NOUN
ajfa-1362	50	16	activities	activity	NOUN
ajfa-1362	50	17	.	.	PUNCT
ajfa-1362	51	1	4	4	X
ajfa-1362	51	2	.	.	PUNCT
ajfa-1362	51	3	to	to	PART
ajfa-1362	51	4	find	find	VERB
ajfa-1362	51	5	the	the	DET
ajfa-1362	51	6	relation	relation	NOUN
ajfa-1362	51	7	between	between	ADP
ajfa-1362	51	8	implementing	implement	VERB
ajfa-1362	51	9	customer	customer	NOUN
ajfa-1362	51	10	relationship	relationship	NOUN
ajfa-1362	51	11	management	management	NOUN
ajfa-1362	51	12	and	and	CCONJ
ajfa-1362	51	13	customer	customer	NOUN
ajfa-1362	51	14	retention	retention	NOUN
ajfa-1362	51	15	in	in	ADP
ajfa-1362	51	16	umaid	umaid	PROPN
ajfa-1362	51	17	bahwan	bahwan	NOUN
ajfa-1362	51	18	.	.	PUNCT
ajfa-1362	52	1	5	5	NUM
ajfa-1362	52	2	.	.	X
ajfa-1362	52	3	to	to	PART
ajfa-1362	52	4	identify	identify	VERB
ajfa-1362	52	5	the	the	DET
ajfa-1362	52	6	differences	difference	NOUN
ajfa-1362	52	7	of	of	ADP
ajfa-1362	52	8	impact	impact	NOUN
ajfa-1362	52	9	of	of	ADP
ajfa-1362	52	10	customer	customer	NOUN
ajfa-1362	52	11	relationship	relationship	NOUN
ajfa-1362	52	12	management	management	NOUN
ajfa-1362	52	13	on	on	ADP
ajfa-1362	52	14	customers	customer	NOUN
ajfa-1362	52	15	due	due	ADP
ajfa-1362	52	16	to	to	ADP
ajfa-1362	52	17	their	their	PRON
ajfa-1362	52	18	demographic	demographic	ADJ
ajfa-1362	52	19	information	information	NOUN
ajfa-1362	52	20	4	4	NUM
ajfa-1362	52	21	.	.	PUNCT
ajfa-1362	52	22	research	research	NOUN
ajfa-1362	52	23	methodology	methodology	NOUN
ajfa-1362	52	24	4.1	4.1	NUM
ajfa-1362	52	25	data	datum	NOUN
ajfa-1362	52	26	collection	collection	NOUN
ajfa-1362	52	27	in	in	ADP
ajfa-1362	52	28	this	this	DET
ajfa-1362	52	29	research	research	NOUN
ajfa-1362	52	30	,	,	PUNCT
ajfa-1362	52	31	two	two	NUM
ajfa-1362	52	32	types	type	NOUN
ajfa-1362	52	33	of	of	ADP
ajfa-1362	52	34	data	datum	NOUN
ajfa-1362	52	35	have	have	AUX
ajfa-1362	52	36	been	be	AUX
ajfa-1362	52	37	used	use	VERB
ajfa-1362	52	38	;	;	PUNCT
ajfa-1362	52	39	primary	primary	ADJ
ajfa-1362	52	40	and	and	CCONJ
ajfa-1362	52	41	secondary	secondary	ADJ
ajfa-1362	52	42	data	datum	NOUN
ajfa-1362	52	43	.	.	PUNCT
ajfa-1362	53	1	primary	primary	ADJ
ajfa-1362	53	2	data	datum	NOUN
ajfa-1362	53	3	have	have	AUX
ajfa-1362	53	4	been	be	AUX
ajfa-1362	53	5	collected	collect	VERB
ajfa-1362	53	6	through	through	ADP
ajfa-1362	53	7	the	the	DET
ajfa-1362	53	8	answers	answer	NOUN
ajfa-1362	53	9	received	receive	VERB
ajfa-1362	53	10	from	from	ADP
ajfa-1362	53	11	side	side	NOUN
ajfa-1362	53	12	the	the	DET
ajfa-1362	53	13	customers	customer	NOUN
ajfa-1362	53	14	of	of	ADP
ajfa-1362	53	15	asian	asian	ADJ
ajfa-1362	53	16	journal	journal	NOUN
ajfa-1362	53	17	of	of	ADP
ajfa-1362	53	18	finance	finance	PROPN
ajfa-1362	53	19	&	&	CCONJ
ajfa-1362	53	20	accounting	accounting	PROPN
ajfa-1362	53	21	issn	issn	PROPN
ajfa-1362	53	22	1946	1946	NUM
ajfa-1362	53	23	-	-	PUNCT
ajfa-1362	53	24	052x	052x	NOUN
ajfa-1362	53	25	2012	2012	NUM
ajfa-1362	53	26	,	,	PUNCT
ajfa-1362	53	27	vol	vol	NOUN
ajfa-1362	53	28	.	.	PROPN
ajfa-1362	53	29	4	4	NUM
ajfa-1362	53	30	,	,	PUNCT
ajfa-1362	53	31	no	no	INTJ
ajfa-1362	53	32	.	.	NOUN
ajfa-1362	53	33	1	1	NUM
ajfa-1362	53	34	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	53	35	122	122	NUM
ajfa-1362	53	36	umaid	umaid	PROPN
ajfa-1362	53	37	bhwan	bhwan	PROPN
ajfa-1362	53	38	in	in	ADP
ajfa-1362	53	39	jodhpur	jodhpur	PROPN
ajfa-1362	53	40	.	.	PUNCT
ajfa-1362	54	1	secondary	secondary	ADJ
ajfa-1362	54	2	data	datum	NOUN
ajfa-1362	54	3	that	that	PRON
ajfa-1362	54	4	have	have	AUX
ajfa-1362	54	5	been	be	AUX
ajfa-1362	54	6	used	use	VERB
ajfa-1362	54	7	in	in	ADP
ajfa-1362	54	8	this	this	DET
ajfa-1362	54	9	research	research	NOUN
ajfa-1362	54	10	are	be	AUX
ajfa-1362	54	11	from	from	ADP
ajfa-1362	54	12	annual	annual	ADJ
ajfa-1362	54	13	reports	report	NOUN
ajfa-1362	54	14	and	and	CCONJ
ajfa-1362	54	15	accounts	account	NOUN
ajfa-1362	54	16	of	of	ADP
ajfa-1362	54	17	state	state	NOUN
ajfa-1362	54	18	hotel	hotel	NOUN
ajfa-1362	54	19	of	of	ADP
ajfa-1362	54	20	india	india	PROPN
ajfa-1362	54	21	,	,	PUNCT
ajfa-1362	54	22	books	book	NOUN
ajfa-1362	54	23	,	,	PUNCT
ajfa-1362	54	24	journals	journal	NOUN
ajfa-1362	54	25	,	,	PUNCT
ajfa-1362	54	26	periodicals	periodical	NOUN
ajfa-1362	54	27	and	and	CCONJ
ajfa-1362	54	28	computer	computer	NOUN
ajfa-1362	54	29	database	database	NOUN
ajfa-1362	54	30	.	.	PUNCT
ajfa-1362	55	1	all	all	DET
ajfa-1362	55	2	customers	customer	NOUN
ajfa-1362	55	3	'	'	PART
ajfa-1362	55	4	department	department	NOUN
ajfa-1362	55	5	officials	official	NOUN
ajfa-1362	55	6	in	in	ADP
ajfa-1362	55	7	state	state	NOUN
ajfa-1362	55	8	hotel	hotel	NOUN
ajfa-1362	55	9	of	of	ADP
ajfa-1362	55	10	india	india	PROPN
ajfa-1362	55	11	(	(	PUNCT
ajfa-1362	55	12	umaid	umaid	PROPN
ajfa-1362	55	13	bahwan	bahwan	PROPN
ajfa-1362	55	14	)	)	PUNCT
ajfa-1362	55	15	have	have	AUX
ajfa-1362	55	16	been	be	AUX
ajfa-1362	55	17	deemed	deem	VERB
ajfa-1362	55	18	as	as	ADP
ajfa-1362	55	19	research	research	NOUN
ajfa-1362	55	20	population	population	NOUN
ajfa-1362	55	21	.	.	PUNCT
ajfa-1362	56	1	4.2	4.2	NUM
ajfa-1362	56	2	hypotheses	hypothesis	NOUN
ajfa-1362	56	3	h0	h0	VERB
ajfa-1362	56	4	:	:	PUNCT
ajfa-1362	56	5	there	there	PRON
ajfa-1362	56	6	is	be	VERB
ajfa-1362	56	7	no	no	DET
ajfa-1362	56	8	impact	impact	NOUN
ajfa-1362	56	9	of	of	ADP
ajfa-1362	56	10	implementing	implement	VERB
ajfa-1362	56	11	customer	customer	NOUN
ajfa-1362	56	12	relationship	relationship	NOUN
ajfa-1362	56	13	management	management	NOUN
ajfa-1362	56	14	to	to	PART
ajfa-1362	56	15	increase	increase	VERB
ajfa-1362	56	16	the	the	DET
ajfa-1362	56	17	customer	customer	NOUN
ajfa-1362	56	18	trust	trust	NOUN
ajfa-1362	56	19	in	in	ADP
ajfa-1362	56	20	umaid	umaid	PROPN
ajfa-1362	56	21	bahwan	bahwan	PROPN
ajfa-1362	56	22	.	.	PUNCT
ajfa-1362	57	1	h0	h0	PROPN
ajfa-1362	57	2	:	:	PUNCT
ajfa-1362	57	3	there	there	PRON
ajfa-1362	57	4	is	be	VERB
ajfa-1362	57	5	no	no	DET
ajfa-1362	57	6	impact	impact	NOUN
ajfa-1362	57	7	of	of	ADP
ajfa-1362	57	8	implementing	implement	VERB
ajfa-1362	57	9	customer	customer	NOUN
ajfa-1362	57	10	relationship	relationship	NOUN
ajfa-1362	57	11	management	management	NOUN
ajfa-1362	57	12	on	on	ADP
ajfa-1362	57	13	customer	customer	NOUN
ajfa-1362	57	14	satisfaction	satisfaction	NOUN
ajfa-1362	57	15	in	in	ADP
ajfa-1362	57	16	umaid	umaid	PROPN
ajfa-1362	57	17	bahwan	bahwan	PROPN
ajfa-1362	57	18	.	.	PUNCT
ajfa-1362	58	1	h0	h0	PROPN
ajfa-1362	58	2	:	:	PUNCT
ajfa-1362	58	3	umaid	umaid	PROPN
ajfa-1362	58	4	bhwan	bhwan	PROPN
ajfa-1362	58	5	hotel	hotel	NOUN
ajfa-1362	58	6	does	do	AUX
ajfa-1362	58	7	not	not	PART
ajfa-1362	58	8	implement	implement	VERB
ajfa-1362	58	9	customer	customer	NOUN
ajfa-1362	58	10	relationship	relationship	NOUN
ajfa-1362	58	11	management	management	NOUN
ajfa-1362	58	12	in	in	ADP
ajfa-1362	58	13	its	its	PRON
ajfa-1362	58	14	management	management	NOUN
ajfa-1362	58	15	activities	activity	NOUN
ajfa-1362	58	16	.	.	PUNCT
ajfa-1362	59	1	h0	h0	PROPN
ajfa-1362	59	2	:	:	PUNCT
ajfa-1362	59	3	there	there	PRON
ajfa-1362	59	4	are	be	VERB
ajfa-1362	59	5	no	no	DET
ajfa-1362	59	6	relations	relation	NOUN
ajfa-1362	59	7	between	between	ADP
ajfa-1362	59	8	customer	customer	NOUN
ajfa-1362	59	9	relationship	relationship	NOUN
ajfa-1362	59	10	management	management	NOUN
ajfa-1362	59	11	and	and	CCONJ
ajfa-1362	59	12	customer	customer	NOUN
ajfa-1362	59	13	retention	retention	NOUN
ajfa-1362	59	14	in	in	ADP
ajfa-1362	59	15	umaid	umaid	PROPN
ajfa-1362	59	16	bahwan	bahwan	PROPN
ajfa-1362	59	17	.	.	PUNCT
ajfa-1362	60	1	h0	h0	PROPN
ajfa-1362	60	2	:	:	PUNCT
ajfa-1362	60	3	there	there	PRON
ajfa-1362	60	4	are	be	VERB
ajfa-1362	60	5	no	no	DET
ajfa-1362	60	6	differences	difference	NOUN
ajfa-1362	60	7	in	in	ADP
ajfa-1362	60	8	impact	impact	NOUN
ajfa-1362	60	9	of	of	ADP
ajfa-1362	60	10	customer	customer	NOUN
ajfa-1362	60	11	relationship	relationship	NOUN
ajfa-1362	60	12	management	management	NOUN
ajfa-1362	60	13	on	on	ADP
ajfa-1362	60	14	customers	customer	NOUN
ajfa-1362	60	15	due	due	ADP
ajfa-1362	60	16	to	to	ADP
ajfa-1362	60	17	their	their	PRON
ajfa-1362	60	18	demographic	demographic	ADJ
ajfa-1362	60	19	information	information	NOUN
ajfa-1362	60	20	.	.	PUNCT
ajfa-1362	61	1	4.3	4.3	NUM
ajfa-1362	61	2	data	datum	NOUN
ajfa-1362	61	3	analyses	analysis	NOUN
ajfa-1362	61	4	in	in	ADP
ajfa-1362	61	5	this	this	DET
ajfa-1362	61	6	research	research	NOUN
ajfa-1362	61	7	,	,	PUNCT
ajfa-1362	61	8	the	the	DET
ajfa-1362	61	9	statistical	statistical	ADJ
ajfa-1362	61	10	package	package	NOUN
ajfa-1362	61	11	for	for	ADP
ajfa-1362	61	12	the	the	DET
ajfa-1362	61	13	social	social	ADJ
ajfa-1362	61	14	sciences	sciences	PROPN
ajfa-1362	61	15	(	(	PUNCT
ajfa-1362	61	16	spss	spss	PROPN
ajfa-1362	61	17	)	)	PUNCT
ajfa-1362	61	18	was	be	AUX
ajfa-1362	61	19	used	use	VERB
ajfa-1362	61	20	for	for	ADP
ajfa-1362	61	21	data	datum	NOUN
ajfa-1362	61	22	entry	entry	NOUN
ajfa-1362	61	23	as	as	ADV
ajfa-1362	61	24	well	well	ADV
ajfa-1362	61	25	as	as	ADP
ajfa-1362	61	26	for	for	ADP
ajfa-1362	61	27	examining	examine	VERB
ajfa-1362	61	28	the	the	DET
ajfa-1362	61	29	data	datum	NOUN
ajfa-1362	61	30	later	later	ADV
ajfa-1362	61	31	.	.	PUNCT
ajfa-1362	62	1	data	datum	NOUN
ajfa-1362	62	2	preparation	preparation	NOUN
ajfa-1362	62	3	was	be	AUX
ajfa-1362	62	4	the	the	DET
ajfa-1362	62	5	initial	initial	ADJ
ajfa-1362	62	6	step	step	NOUN
ajfa-1362	62	7	,	,	PUNCT
ajfa-1362	62	8	which	which	PRON
ajfa-1362	62	9	aimed	aim	VERB
ajfa-1362	62	10	to	to	PART
ajfa-1362	62	11	convert	convert	VERB
ajfa-1362	62	12	raw	raw	ADJ
ajfa-1362	62	13	data	datum	NOUN
ajfa-1362	62	14	into	into	ADP
ajfa-1362	62	15	a	a	DET
ajfa-1362	62	16	more	more	ADV
ajfa-1362	62	17	structured	structured	ADJ
ajfa-1362	62	18	format	format	NOUN
ajfa-1362	62	19	that	that	PRON
ajfa-1362	62	20	is	be	AUX
ajfa-1362	62	21	more	more	ADV
ajfa-1362	62	22	appropriate	appropriate	ADJ
ajfa-1362	62	23	for	for	ADP
ajfa-1362	62	24	analysis	analysis	NOUN
ajfa-1362	62	25	.	.	PUNCT
ajfa-1362	63	1	tasks	task	NOUN
ajfa-1362	63	2	in	in	ADP
ajfa-1362	63	3	this	this	DET
ajfa-1362	63	4	stage	stage	NOUN
ajfa-1362	63	5	included	include	VERB
ajfa-1362	63	6	data	datum	NOUN
ajfa-1362	63	7	editing	editing	NOUN
ajfa-1362	63	8	,	,	PUNCT
ajfa-1362	63	9	data	datum	NOUN
ajfa-1362	63	10	coding	coding	NOUN
ajfa-1362	63	11	and	and	CCONJ
ajfa-1362	63	12	data	datum	NOUN
ajfa-1362	63	13	entry	entry	NOUN
ajfa-1362	63	14	.	.	PUNCT
ajfa-1362	64	1	descriptive	descriptive	ADJ
ajfa-1362	64	2	statistics	statistic	NOUN
ajfa-1362	64	3	were	be	AUX
ajfa-1362	64	4	used	use	VERB
ajfa-1362	64	5	to	to	PART
ajfa-1362	64	6	summarize	summarize	VERB
ajfa-1362	64	7	respondent	respondent	NOUN
ajfa-1362	64	8	’s	’s	PART
ajfa-1362	64	9	characteristics	characteristic	NOUN
ajfa-1362	64	10	,	,	PUNCT
ajfa-1362	64	11	including	include	VERB
ajfa-1362	64	12	demographic	demographic	ADJ
ajfa-1362	64	13	information	information	NOUN
ajfa-1362	64	14	,	,	PUNCT
ajfa-1362	64	15	such	such	ADJ
ajfa-1362	64	16	as	as	ADP
ajfa-1362	64	17	age	age	NOUN
ajfa-1362	64	18	,	,	PUNCT
ajfa-1362	64	19	gender	gender	NOUN
ajfa-1362	64	20	;	;	PUNCT
ajfa-1362	64	21	also	also	ADV
ajfa-1362	64	22	questions	question	NOUN
ajfa-1362	64	23	about	about	ADP
ajfa-1362	64	24	the	the	DET
ajfa-1362	64	25	participating	participate	VERB
ajfa-1362	64	26	company	company	NOUN
ajfa-1362	64	27	’s	’s	PART
ajfa-1362	64	28	profile	profile	NOUN
ajfa-1362	64	29	,	,	PUNCT
ajfa-1362	64	30	such	such	ADJ
ajfa-1362	64	31	as	as	SCONJ
ajfa-1362	64	32	the	the	DET
ajfa-1362	64	33	numbers	number	NOUN
ajfa-1362	64	34	of	of	ADP
ajfa-1362	64	35	customer	customer	NOUN
ajfa-1362	64	36	were	be	AUX
ajfa-1362	64	37	included	include	VERB
ajfa-1362	64	38	.	.	PUNCT
ajfa-1362	65	1	furthermore	furthermore	ADV
ajfa-1362	65	2	,	,	PUNCT
ajfa-1362	65	3	inferential	inferential	ADJ
ajfa-1362	65	4	statistics	statistic	NOUN
ajfa-1362	65	5	were	be	AUX
ajfa-1362	65	6	used	use	VERB
ajfa-1362	65	7	to	to	PART
ajfa-1362	65	8	test	test	VERB
ajfa-1362	65	9	hypotheses	hypothesis	NOUN
ajfa-1362	65	10	to	to	PART
ajfa-1362	65	11	determine	determine	VERB
ajfa-1362	65	12	the	the	DET
ajfa-1362	65	13	relationship	relationship	NOUN
ajfa-1362	65	14	between	between	ADP
ajfa-1362	65	15	variables	variable	NOUN
ajfa-1362	65	16	.	.	PUNCT
ajfa-1362	66	1	in	in	ADP
ajfa-1362	66	2	particular	particular	ADJ
ajfa-1362	66	3	,	,	PUNCT
ajfa-1362	66	4	pearson	pearson	NOUN
ajfa-1362	66	5	correlation	correlation	NOUN
ajfa-1362	66	6	was	be	AUX
ajfa-1362	66	7	used	use	VERB
ajfa-1362	66	8	to	to	PART
ajfa-1362	66	9	verify	verify	VERB
ajfa-1362	66	10	the	the	DET
ajfa-1362	66	11	association	association	NOUN
ajfa-1362	66	12	of	of	ADP
ajfa-1362	66	13	interval	interval	NOUN
ajfa-1362	66	14	level	level	NOUN
ajfa-1362	66	15	to	to	ADP
ajfa-1362	66	16	the	the	DET
ajfa-1362	66	17	construct	construct	NOUN
ajfa-1362	66	18	,	,	PUNCT
ajfa-1362	66	19	whilst	whilst	SCONJ
ajfa-1362	66	20	chi	chi	ADJ
ajfa-1362	66	21	-	-	PUNCT
ajfa-1362	66	22	square	square	NOUN
ajfa-1362	66	23	was	be	AUX
ajfa-1362	66	24	used	use	VERB
ajfa-1362	66	25	to	to	PART
ajfa-1362	66	26	validate	validate	VERB
ajfa-1362	66	27	the	the	DET
ajfa-1362	66	28	association	association	NOUN
ajfa-1362	66	29	between	between	ADP
ajfa-1362	66	30	nominal	nominal	ADJ
ajfa-1362	66	31	variables	variable	NOUN
ajfa-1362	66	32	and	and	CCONJ
ajfa-1362	66	33	the	the	DET
ajfa-1362	66	34	construct	construct	NOUN
ajfa-1362	66	35	.	.	PUNCT
ajfa-1362	67	1	moreover	moreover	ADV
ajfa-1362	67	2	,	,	PUNCT
ajfa-1362	67	3	the	the	DET
ajfa-1362	67	4	cronbach	cronbach	ADJ
ajfa-1362	67	5	coefficient	coefficient	NOUN
ajfa-1362	67	6	alpha	alpha	NOUN
ajfa-1362	67	7	was	be	AUX
ajfa-1362	67	8	used	use	VERB
ajfa-1362	67	9	for	for	ADP
ajfa-1362	67	10	reliability	reliability	NOUN
ajfa-1362	67	11	tests	test	NOUN
ajfa-1362	67	12	.	.	PUNCT
ajfa-1362	68	1	lastly	lastly	ADV
ajfa-1362	68	2	,	,	PUNCT
ajfa-1362	68	3	the	the	DET
ajfa-1362	68	4	variable	variable	ADJ
ajfa-1362	68	5	analysis	analysis	NOUN
ajfa-1362	68	6	tool	tool	NOUN
ajfa-1362	68	7	,	,	PUNCT
ajfa-1362	68	8	analysis	analysis	NOUN
ajfa-1362	68	9	of	of	ADP
ajfa-1362	68	10	variance	variance	NOUN
ajfa-1362	68	11	(	(	PUNCT
ajfa-1362	68	12	anova	anova	PROPN
ajfa-1362	68	13	)	)	PUNCT
ajfa-1362	68	14	,	,	PUNCT
ajfa-1362	68	15	was	be	AUX
ajfa-1362	68	16	used	use	VERB
ajfa-1362	68	17	to	to	PART
ajfa-1362	68	18	determine	determine	VERB
ajfa-1362	68	19	the	the	DET
ajfa-1362	68	20	impact	impact	NOUN
ajfa-1362	68	21	of	of	ADP
ajfa-1362	68	22	customer	customer	NOUN
ajfa-1362	68	23	relationship	relationship	NOUN
ajfa-1362	68	24	management	management	NOUN
ajfa-1362	68	25	in	in	ADP
ajfa-1362	68	26	state	state	NOUN
ajfa-1362	68	27	hotel	hotel	NOUN
ajfa-1362	68	28	of	of	ADP
ajfa-1362	68	29	india	india	PROPN
ajfa-1362	68	30	on	on	ADP
ajfa-1362	68	31	the	the	DET
ajfa-1362	68	32	level	level	NOUN
ajfa-1362	68	33	of	of	ADP
ajfa-1362	68	34	customer	customer	NOUN
ajfa-1362	68	35	’s	’s	PART
ajfa-1362	68	36	trust	trust	NOUN
ajfa-1362	68	37	,	,	PUNCT
ajfa-1362	68	38	retention	retention	NOUN
ajfa-1362	68	39	,	,	PUNCT
ajfa-1362	68	40	satisfaction	satisfaction	NOUN
ajfa-1362	68	41	,	,	PUNCT
ajfa-1362	68	42	and	and	CCONJ
ajfa-1362	68	43	management	management	NOUN
ajfa-1362	68	44	activities	activity	NOUN
ajfa-1362	68	45	.	.	PUNCT
ajfa-1362	69	1	4.4	4.4	NUM
ajfa-1362	69	2	description	description	NOUN
ajfa-1362	69	3	of	of	ADP
ajfa-1362	69	4	personal	personal	ADJ
ajfa-1362	69	5	factors	factor	NOUN
ajfa-1362	69	6	:	:	PUNCT
ajfa-1362	69	7	table	table	VERB
ajfa-1362	69	8	no	no	INTJ
ajfa-1362	69	9	.	.	PUNCT
ajfa-1362	70	1	(	(	PUNCT
ajfa-1362	70	2	1	1	X
ajfa-1362	70	3	)	)	PUNCT
ajfa-1362	70	4	shows	show	VERB
ajfa-1362	70	5	a	a	DET
ajfa-1362	70	6	description	description	NOUN
ajfa-1362	70	7	of	of	ADP
ajfa-1362	70	8	personal	personal	ADJ
ajfa-1362	70	9	and	and	CCONJ
ajfa-1362	70	10	functional	functional	ADJ
ajfa-1362	70	11	factors	factor	NOUN
ajfa-1362	70	12	of	of	ADP
ajfa-1362	70	13	the	the	DET
ajfa-1362	70	14	sample	sample	NOUN
ajfa-1362	70	15	individuals	individual	NOUN
ajfa-1362	70	16	,	,	PUNCT
ajfa-1362	70	17	as	as	SCONJ
ajfa-1362	70	18	follows	follow	VERB
ajfa-1362	70	19	:	:	PUNCT
ajfa-1362	70	20			NOUN
ajfa-1362	70	21	gender	gender	NOUN
ajfa-1362	70	22	:	:	PUNCT
ajfa-1362	70	23	it	it	PRON
ajfa-1362	70	24	is	be	AUX
ajfa-1362	70	25	shown	show	VERB
ajfa-1362	70	26	that	that	SCONJ
ajfa-1362	70	27	50.7	50.7	NUM
ajfa-1362	70	28	%	%	NOUN
ajfa-1362	70	29	of	of	ADP
ajfa-1362	70	30	the	the	DET
ajfa-1362	70	31	sample	sample	NOUN
ajfa-1362	70	32	is	be	AUX
ajfa-1362	70	33	male	male	ADJ
ajfa-1362	70	34	,	,	PUNCT
ajfa-1362	70	35	and	and	CCONJ
ajfa-1362	70	36	49.3	49.3	NUM
ajfa-1362	70	37	%	%	NOUN
ajfa-1362	70	38	is	be	AUX
ajfa-1362	70	39	female	female	ADJ
ajfa-1362	70	40			PRON
ajfa-1362	70	41	age	age	NOUN
ajfa-1362	70	42	range	range	NOUN
ajfa-1362	70	43	:	:	PUNCT
ajfa-1362	70	44	it	it	PRON
ajfa-1362	70	45	is	be	AUX
ajfa-1362	70	46	shown	show	VERB
ajfa-1362	70	47	that	that	SCONJ
ajfa-1362	70	48	43.3	43.3	NUM
ajfa-1362	70	49	%	%	NOUN
ajfa-1362	70	50	of	of	ADP
ajfa-1362	70	51	the	the	DET
ajfa-1362	70	52	sample	sample	NOUN
ajfa-1362	70	53	their	their	PRON
ajfa-1362	70	54	age	age	NOUN
ajfa-1362	70	55	from	from	ADP
ajfa-1362	70	56	21	21	NUM
ajfa-1362	70	57	to	to	PART
ajfa-1362	70	58	30	30	NUM
ajfa-1362	70	59	years	year	NOUN
ajfa-1362	70	60	and	and	CCONJ
ajfa-1362	70	61	31.3	31.3	NUM
ajfa-1362	70	62	%	%	NOUN
ajfa-1362	70	63	between	between	ADP
ajfa-1362	70	64	31	31	NUM
ajfa-1362	70	65	-	-	SYM
ajfa-1362	70	66	40	40	NUM
ajfa-1362	70	67	years	year	NOUN
ajfa-1362	70	68	,	,	PUNCT
ajfa-1362	70	69	12.7	12.7	NUM
ajfa-1362	70	70	%	%	NOUN
ajfa-1362	70	71	between	between	ADP
ajfa-1362	70	72	51	51	NUM
ajfa-1362	70	73	to	to	PART
ajfa-1362	70	74	60	60	NUM
ajfa-1362	70	75	,	,	PUNCT
ajfa-1362	70	76	6.7	6.7	NUM
ajfa-1362	70	77	%	%	NOUN
ajfa-1362	70	78	of	of	ADP
ajfa-1362	70	79	those	those	DET
ajfa-1362	70	80	less	less	ADJ
ajfa-1362	70	81	than	than	ADP
ajfa-1362	70	82	20	20	NUM
ajfa-1362	70	83	years	year	NOUN
ajfa-1362	70	84	,	,	PUNCT
ajfa-1362	70	85	and	and	CCONJ
ajfa-1362	70	86	6.0	6.0	NUM
ajfa-1362	70	87	%	%	NOUN
ajfa-1362	70	88	between	between	ADP
ajfa-1362	70	89	41	41	NUM
ajfa-1362	70	90	to	to	PART
ajfa-1362	70	91	50	50	NUM
ajfa-1362	70	92	.	.	PUNCT
ajfa-1362	71	1	asian	asian	ADJ
ajfa-1362	71	2	journal	journal	PROPN
ajfa-1362	71	3	of	of	ADP
ajfa-1362	71	4	finance	finance	PROPN
ajfa-1362	71	5	&	&	CCONJ
ajfa-1362	71	6	accounting	accounting	PROPN
ajfa-1362	71	7	issn	issn	PROPN
ajfa-1362	71	8	1946	1946	NUM
ajfa-1362	71	9	-	-	PUNCT
ajfa-1362	71	10	052x	052x	NOUN
ajfa-1362	71	11	2012	2012	NUM
ajfa-1362	71	12	,	,	PUNCT
ajfa-1362	71	13	vol	vol	NOUN
ajfa-1362	71	14	.	.	PROPN
ajfa-1362	71	15	4	4	NUM
ajfa-1362	71	16	,	,	PUNCT
ajfa-1362	71	17	no	no	INTJ
ajfa-1362	71	18	.	.	NOUN
ajfa-1362	71	19	1	1	NUM
ajfa-1362	71	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	71	21	123	123	NUM
ajfa-1362	71	22			DET
ajfa-1362	71	23	monthly	monthly	ADJ
ajfa-1362	71	24	income	income	NOUN
ajfa-1362	71	25	:	:	PUNCT
ajfa-1362	71	26	the	the	DET
ajfa-1362	71	27	table	table	NOUN
ajfa-1362	71	28	shows	show	VERB
ajfa-1362	71	29	that	that	SCONJ
ajfa-1362	71	30	38.0	38.0	NUM
ajfa-1362	71	31	%	%	NOUN
ajfa-1362	71	32	of	of	ADP
ajfa-1362	71	33	the	the	DET
ajfa-1362	71	34	sample	sample	NOUN
ajfa-1362	71	35	their	their	PRON
ajfa-1362	71	36	income	income	NOUN
ajfa-1362	71	37	less	less	ADJ
ajfa-1362	71	38	than	than	ADP
ajfa-1362	71	39	1000	1000	NUM
ajfa-1362	71	40	$	$	NUM
ajfa-1362	71	41	,	,	PUNCT
ajfa-1362	71	42	24.7	24.7	NUM
ajfa-1362	71	43	%	%	NOUN
ajfa-1362	71	44	between	between	ADP
ajfa-1362	71	45	1001	1001	NUM
ajfa-1362	71	46	$	$	SYM
ajfa-1362	71	47	2000	2000	NUM
ajfa-1362	71	48	$	$	SYM
ajfa-1362	71	49	,	,	PUNCT
ajfa-1362	71	50	19.3	19.3	NUM
ajfa-1362	71	51	%	%	NOUN
ajfa-1362	71	52	between	between	ADP
ajfa-1362	71	53	2001	2001	NUM
ajfa-1362	71	54	$	$	SYM
ajfa-1362	71	55	3000	3000	NUM
ajfa-1362	71	56	$	$	NUM
ajfa-1362	71	57	,	,	PUNCT
ajfa-1362	71	58	and	and	CCONJ
ajfa-1362	71	59	18.0	18.0	NUM
ajfa-1362	71	60	%	%	NOUN
ajfa-1362	71	61	their	their	PRON
ajfa-1362	71	62	income	income	NOUN
ajfa-1362	71	63	more	more	ADJ
ajfa-1362	71	64	than	than	ADP
ajfa-1362	71	65	3000$.	3000$.	NUM
ajfa-1362	71	66			NOUN
ajfa-1362	71	67	occupation	occupation	NOUN
ajfa-1362	71	68	:	:	PUNCT
ajfa-1362	71	69	62.0	62.0	NUM
ajfa-1362	71	70	%	%	NOUN
ajfa-1362	71	71	of	of	ADP
ajfa-1362	71	72	the	the	DET
ajfa-1362	71	73	sample	sample	NOUN
ajfa-1362	71	74	individuals	individual	NOUN
ajfa-1362	71	75	is	be	AUX
ajfa-1362	71	76	working	work	VERB
ajfa-1362	71	77	in	in	ADP
ajfa-1362	71	78	private	private	ADJ
ajfa-1362	71	79	sector	sector	NOUN
ajfa-1362	71	80	,	,	PUNCT
ajfa-1362	71	81	and	and	CCONJ
ajfa-1362	71	82	38.0	38.0	NUM
ajfa-1362	71	83	in	in	ADP
ajfa-1362	71	84	public	public	ADJ
ajfa-1362	71	85	sector	sector	NOUN
ajfa-1362	71	86	.	.	PUNCT
ajfa-1362	72	1			PRON
ajfa-1362	72	2	education	education	NOUN
ajfa-1362	72	3	:	:	PUNCT
ajfa-1362	72	4	36.7	36.7	NUM
ajfa-1362	72	5	%	%	NOUN
ajfa-1362	72	6	of	of	ADP
ajfa-1362	72	7	the	the	DET
ajfa-1362	72	8	sample	sample	NOUN
ajfa-1362	72	9	study	study	NOUN
ajfa-1362	72	10	has	have	AUX
ajfa-1362	72	11	post	post	VERB
ajfa-1362	72	12	graduate	graduate	NOUN
ajfa-1362	72	13	degree	degree	NOUN
ajfa-1362	72	14	,	,	PUNCT
ajfa-1362	72	15	and	and	CCONJ
ajfa-1362	72	16	32.0	32.0	NUM
ajfa-1362	72	17	%	%	NOUN
ajfa-1362	72	18	of	of	ADP
ajfa-1362	72	19	the	the	DET
ajfa-1362	72	20	sample	sample	NOUN
ajfa-1362	72	21	has	have	VERB
ajfa-1362	72	22	bachelors	bachelor	NOUN
ajfa-1362	72	23	degree	degree	NOUN
ajfa-1362	72	24	,	,	PUNCT
ajfa-1362	72	25	12.7	12.7	NUM
ajfa-1362	72	26	%	%	NOUN
ajfa-1362	72	27	of	of	ADP
ajfa-1362	72	28	the	the	DET
ajfa-1362	72	29	sample	sample	NOUN
ajfa-1362	72	30	has	have	VERB
ajfa-1362	72	31	master	master	NOUN
ajfa-1362	72	32	’s	’s	PART
ajfa-1362	72	33	degree	degree	NOUN
ajfa-1362	72	34	,	,	PUNCT
ajfa-1362	72	35	and	and	CCONJ
ajfa-1362	72	36	18.7	18.7	NUM
ajfa-1362	72	37	%	%	NOUN
ajfa-1362	72	38	has	have	VERB
ajfa-1362	72	39	high	high	ADJ
ajfa-1362	72	40	school	school	NOUN
ajfa-1362	72	41	.	.	PUNCT
ajfa-1362	73	1	table	table	NOUN
ajfa-1362	73	2	1	1	NUM
ajfa-1362	73	3	.	.	PUNCT
ajfa-1362	74	1	the	the	DET
ajfa-1362	74	2	frequencies	frequency	NOUN
ajfa-1362	74	3	and	and	CCONJ
ajfa-1362	74	4	percentages	percentage	NOUN
ajfa-1362	74	5	of	of	ADP
ajfa-1362	74	6	the	the	DET
ajfa-1362	74	7	personal	personal	ADJ
ajfa-1362	74	8	levels	level	NOUN
ajfa-1362	74	9	of	of	ADP
ajfa-1362	74	10	the	the	DET
ajfa-1362	74	11	respondents	respondent	NOUN
ajfa-1362	74	12	factor	factor	NOUN
ajfa-1362	74	13	frequency	frequency	NOUN
ajfa-1362	74	14	percentage	percentage	NOUN
ajfa-1362	74	15	gender	gender	NOUN
ajfa-1362	74	16	male	male	NOUN
ajfa-1362	74	17	76	76	NUM
ajfa-1362	74	18	50.7	50.7	NUM
ajfa-1362	74	19	female	female	NOUN
ajfa-1362	74	20	74	74	NUM
ajfa-1362	74	21	49.3	49.3	NUM
ajfa-1362	74	22	age	age	NOUN
ajfa-1362	74	23	less	less	ADJ
ajfa-1362	74	24	than	than	ADP
ajfa-1362	74	25	20	20	NUM
ajfa-1362	74	26	years	year	NOUN
ajfa-1362	74	27	10	10	NUM
ajfa-1362	74	28	6.7	6.7	NUM
ajfa-1362	74	29	2130	2130	NUM
ajfa-1362	74	30	years	year	NOUN
ajfa-1362	74	31	65	65	NUM
ajfa-1362	74	32	43.3	43.3	NUM
ajfa-1362	74	33	31	31	NUM
ajfa-1362	74	34	–	–	PUNCT
ajfa-1362	74	35	40	40	NUM
ajfa-1362	74	36	years	year	NOUN
ajfa-1362	74	37	47	47	NUM
ajfa-1362	74	38	31.3	31.3	NUM
ajfa-1362	74	39	41	41	NUM
ajfa-1362	74	40	-	-	SYM
ajfa-1362	74	41	50	50	NUM
ajfa-1362	74	42	years	year	NOUN
ajfa-1362	74	43	9	9	NUM
ajfa-1362	74	44	6.0	6.0	NUM
ajfa-1362	74	45	51	51	NUM
ajfa-1362	74	46	-60	-60	NUM
ajfa-1362	74	47	years	year	NOUN
ajfa-1362	74	48	19	19	NUM
ajfa-1362	74	49	12.7	12.7	NUM
ajfa-1362	74	50	income	income	NOUN
ajfa-1362	74	51	less	less	ADJ
ajfa-1362	74	52	than	than	ADP
ajfa-1362	74	53	1000	1000	NUM
ajfa-1362	74	54	$	$	SYM
ajfa-1362	74	55	57	57	NUM
ajfa-1362	74	56	38.0	38.0	NUM
ajfa-1362	74	57	1001	1001	NUM
ajfa-1362	74	58	$	$	SYM
ajfa-1362	74	59	2000	2000	NUM
ajfa-1362	74	60	$	$	SYM
ajfa-1362	74	61	37	37	NUM
ajfa-1362	74	62	24.7	24.7	NUM
ajfa-1362	74	63	2001	2001	NUM
ajfa-1362	74	64	$	$	SYM
ajfa-1362	74	65	3000	3000	NUM
ajfa-1362	74	66	$	$	SYM
ajfa-1362	74	67	29	29	NUM
ajfa-1362	74	68	19.3	19.3	NUM
ajfa-1362	74	69	more	more	ADJ
ajfa-1362	74	70	than	than	ADP
ajfa-1362	74	71	3000	3000	NUM
ajfa-1362	74	72	$	$	SYM
ajfa-1362	74	73	27	27	NUM
ajfa-1362	74	74	18.0	18.0	NUM
ajfa-1362	74	75	occupation	occupation	NOUN
ajfa-1362	74	76	private	private	ADJ
ajfa-1362	74	77	sector	sector	NOUN
ajfa-1362	74	78	93	93	NUM
ajfa-1362	74	79	62.0	62.0	NUM
ajfa-1362	74	80	public	public	ADJ
ajfa-1362	74	81	sector	sector	NOUN
ajfa-1362	74	82	57	57	NUM
ajfa-1362	74	83	38.0	38.0	NUM
ajfa-1362	74	84	education	education	NOUN
ajfa-1362	74	85	high	high	ADJ
ajfa-1362	74	86	school	school	NOUN
ajfa-1362	74	87	19	19	NUM
ajfa-1362	74	88	12.7	12.7	NUM
ajfa-1362	74	89	bachelors	bachelor	NOUN
ajfa-1362	74	90	degree	degree	VERB
ajfa-1362	74	91	48	48	NUM
ajfa-1362	74	92	32.0	32.0	NUM
ajfa-1362	74	93	masters	master	NOUN
ajfa-1362	74	94	degree	degree	NOUN
ajfa-1362	74	95	28	28	NUM
ajfa-1362	74	96	18.7	18.7	NUM
ajfa-1362	74	97	post	post	NOUN
ajfa-1362	74	98	graduate	graduate	NOUN
ajfa-1362	74	99	degree	degree	NOUN
ajfa-1362	74	100	55	55	NUM
ajfa-1362	74	101	36.7	36.7	NUM
ajfa-1362	74	102	4.5	4.5	NUM
ajfa-1362	74	103	.	.	PUNCT
ajfa-1362	75	1	stability	stability	NOUN
ajfa-1362	75	2	of	of	ADP
ajfa-1362	75	3	the	the	DET
ajfa-1362	75	4	measure	measure	NOUN
ajfa-1362	75	5	:	:	PUNCT
ajfa-1362	75	6	the	the	DET
ajfa-1362	75	7	stability	stability	NOUN
ajfa-1362	75	8	of	of	ADP
ajfa-1362	75	9	the	the	DET
ajfa-1362	75	10	measure	measure	NOUN
ajfa-1362	75	11	was	be	AUX
ajfa-1362	75	12	tested	test	VERB
ajfa-1362	75	13	using	use	VERB
ajfa-1362	75	14	cronbach	cronbach	NOUN
ajfa-1362	75	15	's	's	PART
ajfa-1362	75	16	alpha	alpha	ADJ
ajfa-1362	75	17	coefficient	coefficient	NOUN
ajfa-1362	75	18	,	,	PUNCT
ajfa-1362	75	19	it	it	PRON
ajfa-1362	75	20	is	be	AUX
ajfa-1362	75	21	shown	show	VERB
ajfa-1362	75	22	from	from	ADP
ajfa-1362	75	23	table	table	NOUN
ajfa-1362	75	24	(	(	PUNCT
ajfa-1362	75	25	2	2	NUM
ajfa-1362	75	26	)	)	PUNCT
ajfa-1362	75	27	that	that	SCONJ
ajfa-1362	75	28	:	:	PUNCT
ajfa-1362	75	29	1	1	X
ajfa-1362	75	30	.	.	X
ajfa-1362	75	31	alpha	alpha	NOUN
ajfa-1362	75	32	value	value	NOUN
ajfa-1362	75	33	related	relate	VERB
ajfa-1362	75	34	to	to	ADP
ajfa-1362	75	35	items	item	NOUN
ajfa-1362	75	36	of	of	ADP
ajfa-1362	75	37	trust	trust	NOUN
ajfa-1362	75	38	dimension	dimension	NOUN
ajfa-1362	75	39	equals	equal	VERB
ajfa-1362	75	40	to	to	ADP
ajfa-1362	75	41	0.88	0.88	NUM
ajfa-1362	75	42	.	.	PUNCT
ajfa-1362	76	1	2	2	NUM
ajfa-1362	76	2	.	.	X
ajfa-1362	76	3	alpha	alpha	NOUN
ajfa-1362	76	4	value	value	NOUN
ajfa-1362	76	5	related	relate	VERB
ajfa-1362	76	6	to	to	ADP
ajfa-1362	76	7	items	item	NOUN
ajfa-1362	76	8	of	of	ADP
ajfa-1362	76	9	satisfaction	satisfaction	NOUN
ajfa-1362	76	10	dimension	dimension	NOUN
ajfa-1362	76	11	equals	equal	VERB
ajfa-1362	76	12	to	to	ADP
ajfa-1362	76	13	0.86	0.86	NUM
ajfa-1362	76	14	.	.	PUNCT
ajfa-1362	77	1	3	3	X
ajfa-1362	77	2	.	.	PUNCT
ajfa-1362	77	3	alpha	alpha	NOUN
ajfa-1362	77	4	value	value	NOUN
ajfa-1362	77	5	related	relate	VERB
ajfa-1362	77	6	to	to	ADP
ajfa-1362	77	7	items	item	NOUN
ajfa-1362	77	8	of	of	ADP
ajfa-1362	77	9	management	management	NOUN
ajfa-1362	77	10	activities	activity	NOUN
ajfa-1362	77	11	dimension	dimension	NOUN
ajfa-1362	77	12	equals	equal	VERB
ajfa-1362	77	13	to	to	ADP
ajfa-1362	77	14	0.93	0.93	NUM
ajfa-1362	77	15	.	.	PUNCT
ajfa-1362	78	1	4	4	NUM
ajfa-1362	78	2	.	.	X
ajfa-1362	78	3	alpha	alpha	NOUN
ajfa-1362	78	4	value	value	NOUN
ajfa-1362	78	5	related	relate	VERB
ajfa-1362	78	6	to	to	ADP
ajfa-1362	78	7	items	item	NOUN
ajfa-1362	78	8	of	of	ADP
ajfa-1362	78	9	customer	customer	NOUN
ajfa-1362	78	10	retention	retention	NOUN
ajfa-1362	78	11	dimension	dimension	NOUN
ajfa-1362	78	12	equals	equal	VERB
ajfa-1362	78	13	to	to	ADP
ajfa-1362	78	14	0.94	0.94	NUM
ajfa-1362	78	15	5	5	NUM
ajfa-1362	78	16	.	.	PUNCT
ajfa-1362	78	17	alpha	alpha	NOUN
ajfa-1362	78	18	value	value	NOUN
ajfa-1362	78	19	related	relate	VERB
ajfa-1362	78	20	to	to	ADP
ajfa-1362	78	21	all	all	DET
ajfa-1362	78	22	items	item	NOUN
ajfa-1362	78	23	equals	equal	VERB
ajfa-1362	78	24	to	to	ADP
ajfa-1362	78	25	0.96	0.96	NUM
ajfa-1362	78	26	.	.	PUNCT
ajfa-1362	79	1	all	all	DET
ajfa-1362	79	2	these	these	DET
ajfa-1362	79	3	values	value	NOUN
ajfa-1362	79	4	are	be	AUX
ajfa-1362	79	5	greater	great	ADJ
ajfa-1362	79	6	than	than	ADP
ajfa-1362	79	7	0.60	0.60	NUM
ajfa-1362	79	8	,	,	PUNCT
ajfa-1362	79	9	which	which	PRON
ajfa-1362	79	10	means	mean	VERB
ajfa-1362	79	11	that	that	SCONJ
ajfa-1362	79	12	the	the	DET
ajfa-1362	79	13	measure	measure	NOUN
ajfa-1362	79	14	is	be	AUX
ajfa-1362	79	15	stable	stable	ADJ
ajfa-1362	79	16	.	.	PUNCT
ajfa-1362	80	1	asian	asian	ADJ
ajfa-1362	80	2	journal	journal	PROPN
ajfa-1362	80	3	of	of	ADP
ajfa-1362	80	4	finance	finance	PROPN
ajfa-1362	80	5	&	&	CCONJ
ajfa-1362	80	6	accounting	accounting	PROPN
ajfa-1362	80	7	issn	issn	PROPN
ajfa-1362	80	8	1946	1946	NUM
ajfa-1362	80	9	-	-	PUNCT
ajfa-1362	80	10	052x	052x	NOUN
ajfa-1362	80	11	2012	2012	NUM
ajfa-1362	80	12	,	,	PUNCT
ajfa-1362	80	13	vol	vol	NOUN
ajfa-1362	80	14	.	.	PROPN
ajfa-1362	80	15	4	4	NUM
ajfa-1362	80	16	,	,	PUNCT
ajfa-1362	80	17	no	no	INTJ
ajfa-1362	80	18	.	.	NOUN
ajfa-1362	80	19	1	1	NUM
ajfa-1362	80	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	80	21	124	124	NUM
ajfa-1362	80	22	table	table	NOUN
ajfa-1362	80	23	2	2	NUM
ajfa-1362	80	24	.	.	PUNCT
ajfa-1362	81	1	alpha	alpha	NOUN
ajfa-1362	81	2	chronbach	chronbach	PROPN
ajfa-1362	81	3	values	value	NOUN
ajfa-1362	81	4	dimension	dimension	VERB
ajfa-1362	81	5	alpha	alpha	PROPN
ajfa-1362	81	6	trust	trust	PROPN
ajfa-1362	81	7	0.88	0.88	NUM
ajfa-1362	81	8	satisfaction	satisfaction	NOUN
ajfa-1362	81	9	0.86	0.86	NUM
ajfa-1362	81	10	management	management	NOUN
ajfa-1362	81	11	activities	activity	NOUN
ajfa-1362	81	12	0.93	0.93	NUM
ajfa-1362	81	13	retention	retention	NOUN
ajfa-1362	81	14	0.94	0.94	NUM
ajfa-1362	81	15	all	all	DET
ajfa-1362	81	16	items	item	NOUN
ajfa-1362	81	17	together	together	ADV
ajfa-1362	81	18	0.96	0.96	NUM
ajfa-1362	81	19	4.5.1	4.5.1	NUM
ajfa-1362	81	20	hypotheses	hypothesis	NOUN
ajfa-1362	81	21	:	:	PUNCT
ajfa-1362	81	22	4.5.2	4.5.2	NUM
ajfa-1362	81	23	first	first	ADJ
ajfa-1362	81	24	hypothesis	hypothesis	NOUN
ajfa-1362	81	25	h0	h0	NOUN
ajfa-1362	81	26	:	:	PUNCT
ajfa-1362	81	27	there	there	PRON
ajfa-1362	81	28	is	be	VERB
ajfa-1362	81	29	no	no	DET
ajfa-1362	81	30	impact	impact	NOUN
ajfa-1362	81	31	of	of	ADP
ajfa-1362	81	32	implementing	implement	VERB
ajfa-1362	81	33	customer	customer	NOUN
ajfa-1362	81	34	relationship	relationship	NOUN
ajfa-1362	81	35	management	management	NOUN
ajfa-1362	81	36	to	to	PART
ajfa-1362	81	37	increase	increase	VERB
ajfa-1362	81	38	the	the	DET
ajfa-1362	81	39	customer	customer	NOUN
ajfa-1362	81	40	trust	trust	NOUN
ajfa-1362	81	41	in	in	ADP
ajfa-1362	81	42	umaid	umaid	PROPN
ajfa-1362	81	43	bahwan	bahwan	PROPN
ajfa-1362	81	44	.	.	PUNCT
ajfa-1362	82	1	table	table	NOUN
ajfa-1362	82	2	3	3	NUM
ajfa-1362	82	3	shows	show	VERB
ajfa-1362	82	4	that	that	SCONJ
ajfa-1362	82	5	all	all	DET
ajfa-1362	82	6	the	the	DET
ajfa-1362	82	7	items	item	NOUN
ajfa-1362	82	8	have	have	VERB
ajfa-1362	82	9	a	a	DET
ajfa-1362	82	10	arithmetic	arithmetic	ADJ
ajfa-1362	82	11	means	mean	NOUN
ajfa-1362	82	12	greater	great	ADJ
ajfa-1362	82	13	than	than	ADP
ajfa-1362	82	14	3.00	3.00	NUM
ajfa-1362	82	15	and	and	CCONJ
ajfa-1362	82	16	p	p	NOUN
ajfa-1362	82	17	-	-	PUNCT
ajfa-1362	82	18	value	value	NOUN
ajfa-1362	82	19	less	less	ADJ
ajfa-1362	82	20	than	than	ADP
ajfa-1362	82	21	0.05	0.05	NUM
ajfa-1362	82	22	which	which	PRON
ajfa-1362	82	23	means	mean	VERB
ajfa-1362	82	24	that	that	SCONJ
ajfa-1362	82	25	they	they	PRON
ajfa-1362	82	26	are	be	AUX
ajfa-1362	82	27	statistically	statistically	ADV
ajfa-1362	82	28	significant	significant	ADJ
ajfa-1362	82	29	.	.	PUNCT
ajfa-1362	83	1	item	item	NOUN
ajfa-1362	83	2	(	(	PUNCT
ajfa-1362	83	3	5	5	NUM
ajfa-1362	83	4	)	)	PUNCT
ajfa-1362	83	5	which	which	PRON
ajfa-1362	83	6	measure	measure	VERB
ajfa-1362	83	7	the	the	PRON
ajfa-1362	83	8	how	how	SCONJ
ajfa-1362	83	9	much	much	ADJ
ajfa-1362	83	10	the	the	DET
ajfa-1362	83	11	information	information	NOUN
ajfa-1362	83	12	gotten	get	VERB
ajfa-1362	83	13	from	from	ADP
ajfa-1362	83	14	the	the	DET
ajfa-1362	83	15	hotel	hotel	NOUN
ajfa-1362	83	16	is	be	AUX
ajfa-1362	83	17	accurate	accurate	ADJ
ajfa-1362	83	18	,	,	PUNCT
ajfa-1362	83	19	came	come	VERB
ajfa-1362	83	20	in	in	ADP
ajfa-1362	83	21	the	the	DET
ajfa-1362	83	22	first	first	ADJ
ajfa-1362	83	23	rank	rank	NOUN
ajfa-1362	83	24	with	with	ADP
ajfa-1362	83	25	an	an	DET
ajfa-1362	83	26	arithmetic	arithmetic	ADJ
ajfa-1362	83	27	average	average	NOUN
ajfa-1362	83	28	of	of	ADP
ajfa-1362	83	29	4.12	4.12	NUM
ajfa-1362	83	30	with	with	ADP
ajfa-1362	83	31	a	a	DET
ajfa-1362	83	32	high	high	ADJ
ajfa-1362	83	33	degree	degree	NOUN
ajfa-1362	83	34	.	.	PUNCT
ajfa-1362	84	1	item	item	NOUN
ajfa-1362	84	2	(	(	PUNCT
ajfa-1362	84	3	3	3	X
ajfa-1362	84	4	)	)	PUNCT
ajfa-1362	84	5	which	which	PRON
ajfa-1362	84	6	measure	measure	VERB
ajfa-1362	84	7	how	how	SCONJ
ajfa-1362	84	8	muchumaid	muchumaid	ADJ
ajfa-1362	84	9	bhwan	bhwan	NOUN
ajfa-1362	84	10	employees	employee	NOUN
ajfa-1362	84	11	have	have	VERB
ajfa-1362	84	12	good	good	ADJ
ajfa-1362	84	13	skills	skill	NOUN
ajfa-1362	84	14	came	come	VERB
ajfa-1362	84	15	in	in	ADP
ajfa-1362	84	16	the	the	DET
ajfa-1362	84	17	second	second	ADJ
ajfa-1362	84	18	rank	rank	NOUN
ajfa-1362	84	19	with	with	ADP
ajfa-1362	84	20	an	an	DET
ajfa-1362	84	21	arithmetic	arithmetic	ADJ
ajfa-1362	84	22	average	average	NOUN
ajfa-1362	84	23	of	of	ADP
ajfa-1362	84	24	4.11	4.11	NUM
ajfa-1362	84	25	with	with	ADP
ajfa-1362	84	26	a	a	DET
ajfa-1362	84	27	high	high	ADJ
ajfa-1362	84	28	degree	degree	NOUN
ajfa-1362	84	29	too	too	ADV
ajfa-1362	84	30	.	.	PUNCT
ajfa-1362	85	1	item	item	NOUN
ajfa-1362	85	2	(	(	PUNCT
ajfa-1362	85	3	4	4	NUM
ajfa-1362	85	4	)	)	PUNCT
ajfa-1362	85	5	which	which	PRON
ajfa-1362	85	6	measures	measure	VERB
ajfa-1362	85	7	the	the	DET
ajfa-1362	85	8	how	how	SCONJ
ajfa-1362	85	9	much	much	ADJ
ajfa-1362	85	10	umaid	umaid	ADJ
ajfa-1362	85	11	bhwan	bhwan	NOUN
ajfa-1362	85	12	employees	employee	NOUN
ajfa-1362	85	13	are	be	AUX
ajfa-1362	85	14	trusted	trust	VERB
ajfa-1362	85	15	came	come	VERB
ajfa-1362	85	16	in	in	ADP
ajfa-1362	85	17	the	the	DET
ajfa-1362	85	18	third	third	ADJ
ajfa-1362	85	19	rank	rank	NOUN
ajfa-1362	85	20	with	with	ADP
ajfa-1362	85	21	an	an	DET
ajfa-1362	85	22	arithmetic	arithmetic	ADJ
ajfa-1362	85	23	average	average	NOUN
ajfa-1362	85	24	of	of	ADP
ajfa-1362	85	25	4.05	4.05	NUM
ajfa-1362	85	26	with	with	ADP
ajfa-1362	85	27	a	a	DET
ajfa-1362	85	28	high	high	ADJ
ajfa-1362	85	29	degree	degree	NOUN
ajfa-1362	85	30	.	.	PUNCT
ajfa-1362	86	1	the	the	DET
ajfa-1362	86	2	other	other	ADJ
ajfa-1362	86	3	items	item	NOUN
ajfa-1362	86	4	got	get	VERB
ajfa-1362	86	5	medium	medium	ADJ
ajfa-1362	86	6	degrees	degree	NOUN
ajfa-1362	86	7	decently	decently	ADV
ajfa-1362	86	8	ordered	order	VERB
ajfa-1362	86	9	according	accord	VERB
ajfa-1362	86	10	to	to	ADP
ajfa-1362	86	11	the	the	DET
ajfa-1362	86	12	arithmetic	arithmetic	ADJ
ajfa-1362	86	13	mean	mean	NOUN
ajfa-1362	86	14	:	:	PUNCT
ajfa-1362	86	15	8	8	NUM
ajfa-1362	86	16	,	,	PUNCT
ajfa-1362	86	17	2	2	NUM
ajfa-1362	86	18	,	,	PUNCT
ajfa-1362	86	19	1	1	NUM
ajfa-1362	86	20	,	,	PUNCT
ajfa-1362	86	21	6	6	NUM
ajfa-1362	86	22	,	,	PUNCT
ajfa-1362	86	23	and	and	CCONJ
ajfa-1362	86	24	7	7	NUM
ajfa-1362	86	25	.	.	X
ajfa-1362	86	26	4.5.2.1	4.5.2.1	NUM
ajfa-1362	86	27	test	test	NOUN
ajfa-1362	86	28	of	of	ADP
ajfa-1362	86	29	first	first	ADJ
ajfa-1362	86	30	hypothesis	hypothesis	NOUN
ajfa-1362	86	31	the	the	DET
ajfa-1362	86	32	table	table	NOUN
ajfa-1362	86	33	shows	show	VERB
ajfa-1362	86	34	that	that	SCONJ
ajfa-1362	86	35	all	all	DET
ajfa-1362	86	36	grouped	group	VERB
ajfa-1362	86	37	items	item	NOUN
ajfa-1362	86	38	have	have	VERB
ajfa-1362	86	39	a	a	DET
ajfa-1362	86	40	mean	mean	NOUN
ajfa-1362	86	41	of	of	ADP
ajfa-1362	86	42	3.97	3.97	NUM
ajfa-1362	86	43	,	,	PUNCT
ajfa-1362	86	44	and	and	CCONJ
ajfa-1362	86	45	0.00	0.00	NUM
ajfa-1362	86	46	level	level	NOUN
ajfa-1362	86	47	of	of	ADP
ajfa-1362	86	48	significance	significance	NOUN
ajfa-1362	86	49	(	(	PUNCT
ajfa-1362	86	50	p	p	NOUN
ajfa-1362	86	51	-	-	PUNCT
ajfa-1362	86	52	value	value	NOUN
ajfa-1362	86	53	)	)	PUNCT
ajfa-1362	86	54	,	,	PUNCT
ajfa-1362	86	55	which	which	PRON
ajfa-1362	86	56	means	mean	VERB
ajfa-1362	86	57	that	that	SCONJ
ajfa-1362	86	58	this	this	DET
ajfa-1362	86	59	hypothesis	hypothesis	NOUN
ajfa-1362	86	60	is	be	AUX
ajfa-1362	86	61	rejected	reject	VERB
ajfa-1362	86	62	.	.	PUNCT
ajfa-1362	87	1	which	which	PRON
ajfa-1362	87	2	means	mean	VERB
ajfa-1362	87	3	there	there	PRON
ajfa-1362	87	4	is	be	VERB
ajfa-1362	87	5	impact	impact	NOUN
ajfa-1362	87	6	of	of	ADP
ajfa-1362	87	7	implementing	implement	VERB
ajfa-1362	87	8	customer	customer	NOUN
ajfa-1362	87	9	relationship	relationship	NOUN
ajfa-1362	87	10	management	management	NOUN
ajfa-1362	87	11	to	to	PART
ajfa-1362	87	12	increase	increase	VERB
ajfa-1362	87	13	the	the	DET
ajfa-1362	87	14	customer	customer	NOUN
ajfa-1362	87	15	trust	trust	NOUN
ajfa-1362	87	16	in	in	ADP
ajfa-1362	87	17	umaid	umaid	PROPN
ajfa-1362	87	18	bhwan	bhwan	PROPN
ajfa-1362	87	19	with	with	ADP
ajfa-1362	87	20	a	a	DET
ajfa-1362	87	21	medium	medium	ADJ
ajfa-1362	87	22	degree	degree	NOUN
ajfa-1362	87	23	?	?	PUNCT
ajfa-1362	88	1	asian	asian	ADJ
ajfa-1362	88	2	journal	journal	NOUN
ajfa-1362	88	3	of	of	ADP
ajfa-1362	88	4	finance	finance	PROPN
ajfa-1362	88	5	&	&	CCONJ
ajfa-1362	88	6	accounting	accounting	PROPN
ajfa-1362	88	7	issn	issn	PROPN
ajfa-1362	88	8	1946	1946	NUM
ajfa-1362	88	9	-	-	PUNCT
ajfa-1362	88	10	052x	052x	NOUN
ajfa-1362	88	11	2012	2012	NUM
ajfa-1362	88	12	,	,	PUNCT
ajfa-1362	88	13	vol	vol	NOUN
ajfa-1362	88	14	.	.	PROPN
ajfa-1362	88	15	4	4	NUM
ajfa-1362	88	16	,	,	PUNCT
ajfa-1362	88	17	no	no	INTJ
ajfa-1362	88	18	.	.	NOUN
ajfa-1362	88	19	1	1	NUM
ajfa-1362	88	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	88	21	125	125	NUM
ajfa-1362	88	22	table	table	NOUN
ajfa-1362	88	23	3	3	NUM
ajfa-1362	88	24	.	.	PUNCT
ajfa-1362	88	25	arithmetic	arithmetic	ADJ
ajfa-1362	88	26	mean	mean	NOUN
ajfa-1362	88	27	,	,	PUNCT
ajfa-1362	88	28	standard	standard	ADJ
ajfa-1362	88	29	deviation	deviation	NOUN
ajfa-1362	88	30	,	,	PUNCT
ajfa-1362	88	31	t	t	NOUN
ajfa-1362	88	32	value	value	NOUN
ajfa-1362	88	33	and	and	CCONJ
ajfa-1362	88	34	significance	significance	NOUN
ajfa-1362	88	35	level	level	NOUN
ajfa-1362	88	36	(	(	PUNCT
ajfa-1362	88	37	p	p	NOUN
ajfa-1362	88	38	-	-	PUNCT
ajfa-1362	88	39	value	value	NOUN
ajfa-1362	88	40	)	)	PUNCT
ajfa-1362	88	41	in	in	ADP
ajfa-1362	88	42	terms	term	NOUN
ajfa-1362	88	43	of	of	ADP
ajfa-1362	88	44	trust	trust	NOUN
ajfa-1362	88	45	item	item	NOUN
ajfa-1362	88	46	no	no	DET
ajfa-1362	88	47	item	item	NOUN
ajfa-1362	88	48	details	detail	NOUN
ajfa-1362	89	1	arith	arith	NOUN
ajfa-1362	89	2	mean	mean	VERB
ajfa-1362	89	3	std	std	X
ajfa-1362	89	4	dev	dev	PROPN
ajfa-1362	89	5	t	t	PROPN
ajfa-1362	89	6	value	value	NOUN
ajfa-1362	89	7	pvalue	pvalue	NOUN
ajfa-1362	89	8	rank	rank	NOUN
ajfa-1362	89	9	degree	degree	NOUN
ajfa-1362	89	10	1	1	NUM
ajfa-1362	89	11	umaid	umaid	X
ajfa-1362	89	12	bhwan	bhwan	PROPN
ajfa-1362	89	13	employees	employee	NOUN
ajfa-1362	89	14	have	have	VERB
ajfa-1362	89	15	good	good	ADJ
ajfa-1362	89	16	skills	skill	NOUN
ajfa-1362	89	17	3.92	3.92	NUM
ajfa-1362	89	18	0.70	0.70	NUM
ajfa-1362	89	19	16.29	16.29	NUM
ajfa-1362	89	20	0.00	0.00	NUM
ajfa-1362	89	21	6	6	NUM
ajfa-1362	89	22	moderate	moderate	ADJ
ajfa-1362	89	23	2	2	NUM
ajfa-1362	89	24	you	you	PRON
ajfa-1362	89	25	feel	feel	VERB
ajfa-1362	89	26	confident	confident	ADJ
ajfa-1362	89	27	with	with	ADP
ajfa-1362	89	28	dealing	deal	VERB
ajfa-1362	89	29	with	with	ADP
ajfa-1362	89	30	umaid	umaid	PROPN
ajfa-1362	89	31	bhwan	bhwan	PROPN
ajfa-1362	89	32	3.93	3.93	NUM
ajfa-1362	89	33	0.53	0.53	NUM
ajfa-1362	89	34	21.33	21.33	NUM
ajfa-1362	89	35	0.00	0.00	NUM
ajfa-1362	89	36	5	5	NUM
ajfa-1362	89	37	moderate	moderate	ADJ
ajfa-1362	89	38	3	3	NUM
ajfa-1362	89	39	umaid	umaid	X
ajfa-1362	89	40	bhwan	bhwan	PROPN
ajfa-1362	89	41	employees	employee	NOUN
ajfa-1362	89	42	have	have	VERB
ajfa-1362	89	43	good	good	ADJ
ajfa-1362	89	44	skills	skill	NOUN
ajfa-1362	89	45	4.11	4.11	NUM
ajfa-1362	89	46	0.55	0.55	NUM
ajfa-1362	89	47	24.79	24.79	NUM
ajfa-1362	89	48	0.00	0.00	NUM
ajfa-1362	89	49	2	2	NUM
ajfa-1362	89	50	high	high	ADJ
ajfa-1362	89	51	degree	degree	NOUN
ajfa-1362	89	52	4	4	NUM
ajfa-1362	89	53	umaid	umaid	X
ajfa-1362	89	54	bhwan	bhwan	PROPN
ajfa-1362	89	55	employees	employee	NOUN
ajfa-1362	89	56	are	be	AUX
ajfa-1362	89	57	trusted	trust	VERB
ajfa-1362	89	58	4.05	4.05	NUM
ajfa-1362	89	59	0.52	0.52	NUM
ajfa-1362	89	60	24.54	24.54	NUM
ajfa-1362	89	61	0.00	0.00	NUM
ajfa-1362	89	62	3	3	NUM
ajfa-1362	89	63	high	high	ADJ
ajfa-1362	89	64	degree	degree	NOUN
ajfa-1362	89	65	5	5	NUM
ajfa-1362	89	66	the	the	DET
ajfa-1362	89	67	information	information	NOUN
ajfa-1362	89	68	you	you	PRON
ajfa-1362	89	69	get	get	VERB
ajfa-1362	89	70	from	from	ADP
ajfa-1362	89	71	the	the	DET
ajfa-1362	89	72	hotel	hotel	NOUN
ajfa-1362	89	73	is	be	AUX
ajfa-1362	89	74	accurate	accurate	ADJ
ajfa-1362	89	75	4.12	4.12	NUM
ajfa-1362	89	76	0.64	0.64	NUM
ajfa-1362	89	77	21.30	21.30	NUM
ajfa-1362	89	78	0.00	0.00	NUM
ajfa-1362	89	79	1	1	NUM
ajfa-1362	89	80	high	high	ADJ
ajfa-1362	89	81	degree	degree	NOUN
ajfa-1362	89	82	6	6	NUM
ajfa-1362	89	83	the	the	DET
ajfa-1362	89	84	hotel	hotel	NOUN
ajfa-1362	89	85	always	always	ADV
ajfa-1362	89	86	exert	exert	VERB
ajfa-1362	89	87	good	good	ADJ
ajfa-1362	89	88	efforts	effort	NOUN
ajfa-1362	89	89	to	to	PART
ajfa-1362	89	90	fulfill	fulfill	VERB
ajfa-1362	89	91	its	its	PRON
ajfa-1362	89	92	promises	promise	NOUN
ajfa-1362	89	93	3.88	3.88	NUM
ajfa-1362	89	94	0.65	0.65	NUM
ajfa-1362	89	95	16.47	16.47	NUM
ajfa-1362	89	96	0.00	0.00	NUM
ajfa-1362	89	97	7	7	NUM
ajfa-1362	89	98	moderate	moderate	ADJ
ajfa-1362	89	99	7	7	NUM
ajfa-1362	89	100	the	the	DET
ajfa-1362	89	101	hotel	hotel	NOUN
ajfa-1362	89	102	respects	respect	VERB
ajfa-1362	89	103	it	it	PRON
ajfa-1362	89	104	promises	promise	VERB
ajfa-1362	89	105	as	as	SCONJ
ajfa-1362	89	106	expected	expect	VERB
ajfa-1362	89	107	3.81	3.81	NUM
ajfa-1362	89	108	0.61	0.61	NUM
ajfa-1362	89	109	16.43	16.43	NUM
ajfa-1362	89	110	0.00	0.00	NUM
ajfa-1362	89	111	8	8	NUM
ajfa-1362	89	112	moderate	moderate	ADJ
ajfa-1362	89	113	8	8	NUM
ajfa-1362	89	114	you	you	PRON
ajfa-1362	89	115	get	get	VERB
ajfa-1362	89	116	the	the	DET
ajfa-1362	89	117	hotels	hotel	NOUN
ajfa-1362	89	118	services	service	NOUN
ajfa-1362	89	119	as	as	SCONJ
ajfa-1362	89	120	promised	promise	VERB
ajfa-1362	89	121	3.94	3.94	NUM
ajfa-1362	89	122	0.77	0.77	NUM
ajfa-1362	89	123	14.94	14.94	NUM
ajfa-1362	89	124	0.00	0.00	NUM
ajfa-1362	89	125	4	4	NUM
ajfa-1362	89	126	moderate	moderate	ADJ
ajfa-1362	89	127	all	all	DET
ajfa-1362	89	128	grouped	group	VERB
ajfa-1362	89	129	items	item	NOUN
ajfa-1362	89	130	3.97	3.97	NUM
ajfa-1362	89	131	0.47	0.47	NUM
ajfa-1362	89	132	25.41	25.41	NUM
ajfa-1362	89	133	0.00	0.00	NUM
ajfa-1362	89	134	----moderate	----moderate	NOUN
ajfa-1362	89	135	4.5.3	4.5.3	PRON
ajfa-1362	89	136	second	second	ADJ
ajfa-1362	89	137	hypothesis	hypothesis	NOUN
ajfa-1362	89	138	there	there	PRON
ajfa-1362	89	139	is	be	VERB
ajfa-1362	89	140	no	no	DET
ajfa-1362	89	141	impact	impact	NOUN
ajfa-1362	89	142	of	of	ADP
ajfa-1362	89	143	implementing	implement	VERB
ajfa-1362	89	144	customer	customer	NOUN
ajfa-1362	89	145	relationship	relationship	NOUN
ajfa-1362	89	146	management	management	NOUN
ajfa-1362	89	147	on	on	ADP
ajfa-1362	89	148	customer	customer	NOUN
ajfa-1362	89	149	satisfaction	satisfaction	NOUN
ajfa-1362	89	150	in	in	ADP
ajfa-1362	89	151	umaid	umaid	PROPN
ajfa-1362	89	152	bahwan	bahwan	PROPN
ajfa-1362	89	153	.	.	PUNCT
ajfa-1362	90	1	table	table	NOUN
ajfa-1362	90	2	4	4	NUM
ajfa-1362	90	3	shows	show	VERB
ajfa-1362	90	4	that	that	SCONJ
ajfa-1362	90	5	all	all	DET
ajfa-1362	90	6	the	the	DET
ajfa-1362	90	7	items	item	NOUN
ajfa-1362	90	8	have	have	VERB
ajfa-1362	90	9	a	a	DET
ajfa-1362	90	10	arithmetic	arithmetic	ADJ
ajfa-1362	90	11	means	mean	NOUN
ajfa-1362	90	12	greater	great	ADJ
ajfa-1362	90	13	than	than	ADP
ajfa-1362	90	14	3.00	3.00	NUM
ajfa-1362	90	15	and	and	CCONJ
ajfa-1362	90	16	p	p	NOUN
ajfa-1362	90	17	-	-	PUNCT
ajfa-1362	90	18	value	value	NOUN
ajfa-1362	90	19	less	less	ADJ
ajfa-1362	90	20	than	than	ADP
ajfa-1362	90	21	0.05	0.05	NUM
ajfa-1362	90	22	which	which	PRON
ajfa-1362	90	23	means	mean	VERB
ajfa-1362	90	24	that	that	SCONJ
ajfa-1362	90	25	they	they	PRON
ajfa-1362	90	26	are	be	AUX
ajfa-1362	90	27	statistically	statistically	ADV
ajfa-1362	90	28	significant	significant	ADJ
ajfa-1362	90	29	.	.	PUNCT
ajfa-1362	91	1	item	item	NOUN
ajfa-1362	91	2	(	(	PUNCT
ajfa-1362	91	3	12	12	NUM
ajfa-1362	91	4	)	)	PUNCT
ajfa-1362	91	5	which	which	PRON
ajfa-1362	91	6	measures	measure	VERB
ajfa-1362	91	7	the	the	PRON
ajfa-1362	91	8	how	how	SCONJ
ajfa-1362	91	9	much	much	ADJ
ajfa-1362	91	10	the	the	DET
ajfa-1362	91	11	hotel	hotel	NOUN
ajfa-1362	91	12	always	always	ADV
ajfa-1362	91	13	provides	provide	VERB
ajfa-1362	91	14	customers	customer	NOUN
ajfa-1362	91	15	with	with	ADP
ajfa-1362	91	16	what	what	PRON
ajfa-1362	91	17	he	he	PRON
ajfa-1362	91	18	need	need	VERB
ajfa-1362	91	19	,	,	PUNCT
ajfa-1362	91	20	came	come	VERB
ajfa-1362	91	21	in	in	ADP
ajfa-1362	91	22	the	the	DET
ajfa-1362	91	23	first	first	ADJ
ajfa-1362	91	24	rank	rank	NOUN
ajfa-1362	91	25	with	with	ADP
ajfa-1362	91	26	an	an	DET
ajfa-1362	91	27	arithmetic	arithmetic	ADJ
ajfa-1362	91	28	average	average	NOUN
ajfa-1362	91	29	of	of	ADP
ajfa-1362	91	30	4.05	4.05	NUM
ajfa-1362	91	31	with	with	ADP
ajfa-1362	91	32	a	a	DET
ajfa-1362	91	33	high	high	ADJ
ajfa-1362	91	34	degree	degree	NOUN
ajfa-1362	91	35	.	.	PUNCT
ajfa-1362	92	1	item	item	NOUN
ajfa-1362	92	2	(	(	PUNCT
ajfa-1362	92	3	11	11	NUM
ajfa-1362	92	4	)	)	PUNCT
ajfa-1362	92	5	which	which	PRON
ajfa-1362	92	6	measure	measure	VERB
ajfa-1362	92	7	how	how	SCONJ
ajfa-1362	92	8	much	much	ADJ
ajfa-1362	92	9	umaid	umaid	ADJ
ajfa-1362	92	10	bahwan	bahwan	NOUN
ajfa-1362	92	11	hotel	hotel	NOUN
ajfa-1362	92	12	comply	comply	VERB
ajfa-1362	92	13	with	with	ADP
ajfa-1362	92	14	its	its	PRON
ajfa-1362	92	15	obligations	obligation	NOUN
ajfa-1362	92	16	towards	towards	ADP
ajfa-1362	92	17	customer	customer	NOUN
ajfa-1362	92	18	,	,	PUNCT
ajfa-1362	92	19	came	come	VERB
ajfa-1362	92	20	in	in	ADP
ajfa-1362	92	21	the	the	DET
ajfa-1362	92	22	second	second	ADJ
ajfa-1362	92	23	rank	rank	NOUN
ajfa-1362	92	24	with	with	ADP
ajfa-1362	92	25	an	an	DET
ajfa-1362	92	26	arithmetic	arithmetic	ADJ
ajfa-1362	92	27	average	average	NOUN
ajfa-1362	92	28	of	of	ADP
ajfa-1362	92	29	3.95	3.95	NUM
ajfa-1362	92	30	with	with	ADP
ajfa-1362	92	31	a	a	DET
ajfa-1362	92	32	medium	medium	NOUN
ajfa-1362	92	33	degree	degree	NOUN
ajfa-1362	92	34	.	.	PUNCT
ajfa-1362	93	1	item	item	NOUN
ajfa-1362	93	2	(	(	PUNCT
ajfa-1362	93	3	9	9	NUM
ajfa-1362	93	4	)	)	PUNCT
ajfa-1362	93	5	which	which	PRON
ajfa-1362	93	6	measures	measure	VERB
ajfa-1362	93	7	the	the	DET
ajfa-1362	93	8	how	how	SCONJ
ajfa-1362	93	9	much	much	ADJ
ajfa-1362	93	10	all	all	PRON
ajfa-1362	93	11	of	of	ADP
ajfa-1362	93	12	customer	customer	NOUN
ajfa-1362	93	13	's	's	PART
ajfa-1362	93	14	transactions	transaction	NOUN
ajfa-1362	93	15	are	be	AUX
ajfa-1362	93	16	highly	highly	ADV
ajfa-1362	93	17	protected	protect	VERB
ajfa-1362	93	18	came	come	VERB
ajfa-1362	93	19	in	in	ADP
ajfa-1362	93	20	the	the	DET
ajfa-1362	93	21	third	third	ADJ
ajfa-1362	93	22	rank	rank	NOUN
ajfa-1362	93	23	with	with	ADP
ajfa-1362	93	24	an	an	DET
ajfa-1362	93	25	arithmetic	arithmetic	ADJ
ajfa-1362	93	26	average	average	NOUN
ajfa-1362	93	27	of	of	ADP
ajfa-1362	93	28	3.94	3.94	NUM
ajfa-1362	93	29	with	with	ADP
ajfa-1362	93	30	a	a	DET
ajfa-1362	93	31	medium	medium	NOUN
ajfa-1362	93	32	degree	degree	NOUN
ajfa-1362	93	33	.	.	PUNCT
ajfa-1362	94	1	items	item	NOUN
ajfa-1362	94	2	number	number	NOUN
ajfa-1362	94	3	15	15	NUM
ajfa-1362	94	4	,	,	PUNCT
ajfa-1362	94	5	13,14	13,14	NUM
ajfa-1362	94	6	,	,	PUNCT
ajfa-1362	94	7	10	10	NUM
ajfa-1362	94	8	,	,	PUNCT
ajfa-1362	94	9	17	17	NUM
ajfa-1362	94	10	,	,	PUNCT
ajfa-1362	94	11	16	16	NUM
ajfa-1362	94	12	got	get	VERB
ajfa-1362	94	13	medium	medium	ADJ
ajfa-1362	94	14	degrees	degree	NOUN
ajfa-1362	94	15	.	.	PUNCT
ajfa-1362	95	1	item	item	NOUN
ajfa-1362	95	2	number	number	NOUN
ajfa-1362	95	3	18	18	NUM
ajfa-1362	95	4	,	,	PUNCT
ajfa-1362	95	5	which	which	PRON
ajfa-1362	95	6	measures	measure	VERB
ajfa-1362	95	7	the	the	DET
ajfa-1362	95	8	how	how	SCONJ
ajfa-1362	95	9	much	much	ADJ
ajfa-1362	95	10	customer	customer	NOUN
ajfa-1362	95	11	is	be	AUX
ajfa-1362	95	12	happy	happy	ADJ
ajfa-1362	95	13	in	in	ADP
ajfa-1362	95	14	dealing	deal	VERB
ajfa-1362	95	15	with	with	ADP
ajfa-1362	95	16	umaid	umaid	PROPN
ajfa-1362	95	17	bahwan	bahwan	NOUN
ajfa-1362	95	18	hotel	hotel	NOUN
ajfa-1362	95	19	,	,	PUNCT
ajfa-1362	95	20	came	come	VERB
ajfa-1362	95	21	in	in	ADP
ajfa-1362	95	22	the	the	DET
ajfa-1362	95	23	last	last	ADJ
ajfa-1362	95	24	rank	rank	NOUN
ajfa-1362	95	25	with	with	ADP
ajfa-1362	95	26	an	an	DET
ajfa-1362	95	27	arithmetic	arithmetic	ADJ
ajfa-1362	95	28	average	average	NOUN
ajfa-1362	95	29	of	of	ADP
ajfa-1362	95	30	3.48	3.48	NUM
ajfa-1362	95	31	with	with	ADP
ajfa-1362	95	32	a	a	DET
ajfa-1362	95	33	weak	weak	ADJ
ajfa-1362	95	34	degree	degree	NOUN
ajfa-1362	95	35	.	.	PUNCT
ajfa-1362	96	1	4.5.3.1	4.5.3.1	NUM
ajfa-1362	96	2	test	test	NOUN
ajfa-1362	96	3	of	of	ADP
ajfa-1362	96	4	second	second	ADJ
ajfa-1362	96	5	hypothesis	hypothesis	NOUN
ajfa-1362	96	6	:	:	PUNCT
ajfa-1362	96	7	the	the	DET
ajfa-1362	96	8	table	table	NOUN
ajfa-1362	96	9	shows	show	VERB
ajfa-1362	96	10	that	that	SCONJ
ajfa-1362	96	11	all	all	DET
ajfa-1362	96	12	grouped	group	VERB
ajfa-1362	96	13	items	item	NOUN
ajfa-1362	96	14	has	have	VERB
ajfa-1362	96	15	a	a	DET
ajfa-1362	96	16	mean	mean	NOUN
ajfa-1362	96	17	of	of	ADP
ajfa-1362	96	18	3.78	3.78	NUM
ajfa-1362	96	19	,	,	PUNCT
ajfa-1362	96	20	and	and	CCONJ
ajfa-1362	96	21	0.00	0.00	NUM
ajfa-1362	96	22	level	level	NOUN
ajfa-1362	96	23	of	of	ADP
ajfa-1362	96	24	significance	significance	NOUN
ajfa-1362	96	25	(	(	PUNCT
ajfa-1362	96	26	p	p	NOUN
ajfa-1362	96	27	-	-	PUNCT
ajfa-1362	96	28	value	value	NOUN
ajfa-1362	96	29	)	)	PUNCT
ajfa-1362	96	30	,	,	PUNCT
ajfa-1362	96	31	which	which	PRON
ajfa-1362	96	32	means	mean	VERB
ajfa-1362	96	33	that	that	SCONJ
ajfa-1362	96	34	this	this	DET
ajfa-1362	96	35	hypothesis	hypothesis	NOUN
ajfa-1362	96	36	is	be	AUX
ajfa-1362	96	37	rejected	reject	VERB
ajfa-1362	96	38	.	.	PUNCT
ajfa-1362	97	1	which	which	PRON
ajfa-1362	97	2	means	mean	VERB
ajfa-1362	97	3	there	there	PRON
ajfa-1362	97	4	is	be	VERB
ajfa-1362	97	5	there	there	PRON
ajfa-1362	97	6	is	be	VERB
ajfa-1362	97	7	impact	impact	NOUN
ajfa-1362	97	8	of	of	ADP
ajfa-1362	97	9	implementing	implement	VERB
ajfa-1362	97	10	customer	customer	NOUN
ajfa-1362	97	11	relationship	relationship	NOUN
ajfa-1362	97	12	management	management	NOUN
ajfa-1362	97	13	on	on	ADP
ajfa-1362	97	14	customer	customer	NOUN
ajfa-1362	97	15	satisfaction	satisfaction	NOUN
ajfa-1362	97	16	in	in	ADP
ajfa-1362	97	17	umaid	umaid	PROPN
ajfa-1362	97	18	asian	asian	PROPN
ajfa-1362	97	19	journal	journal	PROPN
ajfa-1362	97	20	of	of	ADP
ajfa-1362	97	21	finance	finance	PROPN
ajfa-1362	97	22	&	&	CCONJ
ajfa-1362	97	23	accounting	accounting	PROPN
ajfa-1362	97	24	issn	issn	PROPN
ajfa-1362	97	25	1946	1946	NUM
ajfa-1362	97	26	-	-	PUNCT
ajfa-1362	97	27	052x	052x	NOUN
ajfa-1362	97	28	2012	2012	NUM
ajfa-1362	97	29	,	,	PUNCT
ajfa-1362	97	30	vol	vol	NOUN
ajfa-1362	97	31	.	.	PROPN
ajfa-1362	97	32	4	4	NUM
ajfa-1362	97	33	,	,	PUNCT
ajfa-1362	97	34	no	no	INTJ
ajfa-1362	98	1	.	.	NOUN
ajfa-1362	98	2	1	1	NUM
ajfa-1362	98	3	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	98	4	126	126	NUM
ajfa-1362	98	5	bahwan	bahwan	NOUN
ajfa-1362	98	6	with	with	ADP
ajfa-1362	98	7	a	a	DET
ajfa-1362	98	8	medium	medium	ADJ
ajfa-1362	98	9	degree	degree	NOUN
ajfa-1362	98	10	?	?	PUNCT
ajfa-1362	99	1	table	table	NOUN
ajfa-1362	99	2	4	4	NUM
ajfa-1362	99	3	.	.	PUNCT
ajfa-1362	99	4	arithmetic	arithmetic	ADJ
ajfa-1362	99	5	mean	mean	NOUN
ajfa-1362	99	6	,	,	PUNCT
ajfa-1362	99	7	standard	standard	ADJ
ajfa-1362	99	8	deviation	deviation	NOUN
ajfa-1362	99	9	,	,	PUNCT
ajfa-1362	99	10	t	t	NOUN
ajfa-1362	99	11	value	value	NOUN
ajfa-1362	99	12	and	and	CCONJ
ajfa-1362	99	13	significance	significance	NOUN
ajfa-1362	99	14	level	level	NOUN
ajfa-1362	99	15	(	(	PUNCT
ajfa-1362	99	16	p	p	NOUN
ajfa-1362	99	17	-	-	PUNCT
ajfa-1362	99	18	value	value	NOUN
ajfa-1362	99	19	)	)	PUNCT
ajfa-1362	99	20	in	in	ADP
ajfa-1362	99	21	terms	term	NOUN
ajfa-1362	99	22	of	of	ADP
ajfa-1362	99	23	satisfaction	satisfaction	NOUN
ajfa-1362	99	24	.	.	PUNCT
ajfa-1362	100	1	item	item	NOUN
ajfa-1362	100	2	no	no	DET
ajfa-1362	100	3	item	item	NOUN
ajfa-1362	100	4	details	detail	NOUN
ajfa-1362	100	5	arith	arith	NOUN
ajfa-1362	100	6	mean	mean	VERB
ajfa-1362	100	7	std	std	X
ajfa-1362	100	8	dev	dev	PROPN
ajfa-1362	100	9	t	t	PROPN
ajfa-1362	100	10	value	value	NOUN
ajfa-1362	100	11	pvalue	pvalue	NOUN
ajfa-1362	100	12	rank	rank	NOUN
ajfa-1362	100	13	degree	degree	NOUN
ajfa-1362	100	14	9	9	NUM
ajfa-1362	100	15	all	all	PRON
ajfa-1362	100	16	of	of	ADP
ajfa-1362	100	17	yours	yours	PRON
ajfa-1362	100	18	transactions	transaction	NOUN
ajfa-1362	100	19	are	be	AUX
ajfa-1362	100	20	highly	highly	ADV
ajfa-1362	100	21	protected	protect	VERB
ajfa-1362	100	22	3.94	3.94	NUM
ajfa-1362	100	23	0.62	0.62	NUM
ajfa-1362	100	24	18.70	18.70	NUM
ajfa-1362	100	25	0.00	0.00	NUM
ajfa-1362	100	26	3	3	NUM
ajfa-1362	100	27	moderate	moderate	ADJ
ajfa-1362	100	28	10	10	NUM
ajfa-1362	100	29	the	the	DET
ajfa-1362	100	30	hotel	hotel	NOUN
ajfa-1362	100	31	provides	provide	VERB
ajfa-1362	100	32	quality	quality	NOUN
ajfa-1362	100	33	service	service	NOUN
ajfa-1362	100	34	consistently	consistently	ADV
ajfa-1362	100	35	3.76	3.76	NUM
ajfa-1362	100	36	0.54	0.54	NUM
ajfa-1362	100	37	17.26	17.26	NUM
ajfa-1362	100	38	0.00	0.00	NUM
ajfa-1362	100	39	7	7	NUM
ajfa-1362	100	40	moderate	moderate	ADJ
ajfa-1362	100	41	11	11	NUM
ajfa-1362	100	42	umaid	umaid	NOUN
ajfa-1362	100	43	bahwan	bahwan	NOUN
ajfa-1362	100	44	hotel	hotel	NOUN
ajfa-1362	100	45	comply	comply	VERB
ajfa-1362	100	46	with	with	ADP
ajfa-1362	100	47	its	its	PRON
ajfa-1362	100	48	obligations	obligation	NOUN
ajfa-1362	100	49	towards	towards	ADP
ajfa-1362	100	50	you	you	PRON
ajfa-1362	100	51	3.95	3.95	NUM
ajfa-1362	100	52	0.69	0.69	NUM
ajfa-1362	100	53	16.95	16.95	NUM
ajfa-1362	100	54	0.00	0.00	NUM
ajfa-1362	100	55	2	2	NUM
ajfa-1362	100	56	moderate	moderate	ADJ
ajfa-1362	100	57	12	12	NUM
ajfa-1362	100	58	the	the	DET
ajfa-1362	100	59	hotel	hotel	NOUN
ajfa-1362	100	60	always	always	ADV
ajfa-1362	100	61	provides	provide	VERB
ajfa-1362	100	62	you	you	PRON
ajfa-1362	100	63	with	with	ADP
ajfa-1362	100	64	what	what	PRON
ajfa-1362	100	65	you	you	PRON
ajfa-1362	100	66	need	need	VERB
ajfa-1362	100	67	4.05	4.05	NUM
ajfa-1362	100	68	0.69	0.69	NUM
ajfa-1362	100	69	18.61	18.61	NUM
ajfa-1362	100	70	0.00	0.00	NUM
ajfa-1362	100	71	1	1	NUM
ajfa-1362	100	72	high	high	ADJ
ajfa-1362	100	73	degree	degree	NOUN
ajfa-1362	100	74	13	13	NUM
ajfa-1362	100	75	umaid	umaid	NOUN
ajfa-1362	100	76	bahwan	bahwan	PROPN
ajfa-1362	100	77	provides	provide	VERB
ajfa-1362	100	78	you	you	PRON
ajfa-1362	100	79	with	with	ADP
ajfa-1362	100	80	needed	needed	ADJ
ajfa-1362	100	81	information	information	NOUN
ajfa-1362	100	82	in	in	ADP
ajfa-1362	100	83	the	the	DET
ajfa-1362	100	84	specified	specified	ADJ
ajfa-1362	100	85	time	time	NOUN
ajfa-1362	100	86	3.78	3.78	NUM
ajfa-1362	100	87	0.78	0.78	NUM
ajfa-1362	100	88	12.31	12.31	NUM
ajfa-1362	100	89	0.00	0.00	NUM
ajfa-1362	100	90	5	5	NUM
ajfa-1362	100	91	moderate	moderate	ADJ
ajfa-1362	100	92	14	14	NUM
ajfa-1362	100	93	umaid	umaid	PROPN
ajfa-1362	100	94	bhwan	bhwan	PROPN
ajfa-1362	100	95	employees	employee	NOUN
ajfa-1362	100	96	pay	pay	VERB
ajfa-1362	100	97	you	you	PRON
ajfa-1362	100	98	special	special	ADJ
ajfa-1362	100	99	attention	attention	NOUN
ajfa-1362	100	100	3.77	3.77	NUM
ajfa-1362	100	101	0.71	0.71	NUM
ajfa-1362	100	102	13.25	13.25	NUM
ajfa-1362	100	103	0.00	0.00	NUM
ajfa-1362	100	104	6	6	NUM
ajfa-1362	100	105	moderate	moderate	ADJ
ajfa-1362	100	106	15	15	NUM
ajfa-1362	100	107	umaid	umaid	PROPN
ajfa-1362	100	108	bhwan	bhwan	PROPN
ajfa-1362	100	109	employees	employee	NOUN
ajfa-1362	100	110	are	be	AUX
ajfa-1362	100	111	willing	willing	ADJ
ajfa-1362	100	112	to	to	PART
ajfa-1362	100	113	provide	provide	VERB
ajfa-1362	100	114	you	you	PRON
ajfa-1362	100	115	with	with	ADP
ajfa-1362	100	116	any	any	DET
ajfa-1362	100	117	need	need	NOUN
ajfa-1362	100	118	3.81	3.81	NUM
ajfa-1362	100	119	0.86	0.86	NUM
ajfa-1362	100	120	11.53	11.53	NUM
ajfa-1362	100	121	0.00	0.00	NUM
ajfa-1362	100	122	4	4	NUM
ajfa-1362	100	123	moderate	moderate	ADJ
ajfa-1362	100	124	16	16	NUM
ajfa-1362	100	125	umaid	umaid	ADJ
ajfa-1362	100	126	bhwan	bhwan	NOUN
ajfa-1362	100	127	responsibilities	responsibility	NOUN
ajfa-1362	100	128	towards	towards	ADP
ajfa-1362	100	129	the	the	DET
ajfa-1362	100	130	customers	customer	NOUN
ajfa-1362	100	131	are	be	AUX
ajfa-1362	100	132	respected	respect	VERB
ajfa-1362	100	133	3.54	3.54	NUM
ajfa-1362	100	134	0.97	0.97	NUM
ajfa-1362	100	135	6.84	6.84	NUM
ajfa-1362	100	136	0.00	0.00	NUM
ajfa-1362	100	137	9	9	NUM
ajfa-1362	100	138	moderate	moderate	ADJ
ajfa-1362	100	139	17	17	NUM
ajfa-1362	100	140	you	you	PRON
ajfa-1362	100	141	will	will	AUX
ajfa-1362	100	142	not	not	PART
ajfa-1362	100	143	switch	switch	VERB
ajfa-1362	100	144	to	to	ADP
ajfa-1362	100	145	other	other	ADJ
ajfa-1362	100	146	hotel	hotel	NOUN
ajfa-1362	100	147	3.69	3.69	NUM
ajfa-1362	100	148	0.57	0.57	NUM
ajfa-1362	100	149	14.98	14.98	NUM
ajfa-1362	100	150	0.00	0.00	NUM
ajfa-1362	100	151	8	8	NUM
ajfa-1362	100	152	moderate	moderate	ADJ
ajfa-1362	100	153	18	18	NUM
ajfa-1362	100	154	you	you	PRON
ajfa-1362	100	155	are	be	AUX
ajfa-1362	100	156	happy	happy	ADJ
ajfa-1362	100	157	in	in	ADP
ajfa-1362	100	158	dealing	deal	VERB
ajfa-1362	100	159	with	with	ADP
ajfa-1362	100	160	umaid	umaid	PROPN
ajfa-1362	100	161	bahwan	bahwan	PROPN
ajfa-1362	100	162	hotel	hotel	NOUN
ajfa-1362	100	163	3.48	3.48	NUM
ajfa-1362	100	164	0.68	0.68	NUM
ajfa-1362	100	165	8.61	8.61	NUM
ajfa-1362	100	166	0.00	0.00	NUM
ajfa-1362	100	167	10	10	NUM
ajfa-1362	100	168	weak	weak	ADJ
ajfa-1362	100	169	total	total	NOUN
ajfa-1362	100	170	3.78	3.78	NUM
ajfa-1362	100	171	0.49	0.49	NUM
ajfa-1362	100	172	19.54	19.54	NUM
ajfa-1362	100	173	0.00	0.00	NUM
ajfa-1362	100	174	moderate	moderate	ADJ
ajfa-1362	100	175	4.5.4	4.5.4	PROPN
ajfa-1362	100	176	third	third	ADJ
ajfa-1362	100	177	hypothesis	hypothesis	NOUN
ajfa-1362	100	178	:	:	PUNCT
ajfa-1362	100	179	umaid	umaid	PROPN
ajfa-1362	100	180	bahwan	bahwan	PROPN
ajfa-1362	100	181	hotel	hotel	NOUN
ajfa-1362	100	182	do	do	AUX
ajfa-1362	100	183	n't	not	PART
ajfa-1362	100	184	implement	implement	VERB
ajfa-1362	100	185	customer	customer	NOUN
ajfa-1362	100	186	relationship	relationship	NOUN
ajfa-1362	100	187	management	management	NOUN
ajfa-1362	100	188	in	in	ADP
ajfa-1362	100	189	its	its	PRON
ajfa-1362	100	190	management	management	NOUN
ajfa-1362	100	191	activities	activity	NOUN
ajfa-1362	100	192	.	.	PUNCT
ajfa-1362	101	1	table	table	NOUN
ajfa-1362	101	2	5	5	NUM
ajfa-1362	101	3	shows	show	VERB
ajfa-1362	101	4	that	that	SCONJ
ajfa-1362	101	5	all	all	DET
ajfa-1362	101	6	the	the	DET
ajfa-1362	101	7	items	item	NOUN
ajfa-1362	101	8	have	have	VERB
ajfa-1362	101	9	an	an	DET
ajfa-1362	101	10	arithmetic	arithmetic	ADJ
ajfa-1362	101	11	means	mean	NOUN
ajfa-1362	101	12	greater	great	ADJ
ajfa-1362	101	13	than	than	ADP
ajfa-1362	101	14	3.00	3.00	NUM
ajfa-1362	101	15	and	and	CCONJ
ajfa-1362	101	16	p	p	NOUN
ajfa-1362	101	17	-	-	PUNCT
ajfa-1362	101	18	value	value	NOUN
ajfa-1362	101	19	less	less	ADJ
ajfa-1362	101	20	than	than	ADP
ajfa-1362	101	21	0.05	0.05	NUM
ajfa-1362	101	22	,	,	PUNCT
ajfa-1362	101	23	which	which	PRON
ajfa-1362	101	24	means	mean	VERB
ajfa-1362	101	25	that	that	SCONJ
ajfa-1362	101	26	they	they	PRON
ajfa-1362	101	27	are	be	AUX
ajfa-1362	101	28	statistically	statistically	ADV
ajfa-1362	101	29	significant	significant	ADJ
ajfa-1362	101	30	.	.	PUNCT
ajfa-1362	102	1	item	item	NOUN
ajfa-1362	102	2	(	(	PUNCT
ajfa-1362	102	3	24	24	NUM
ajfa-1362	102	4	)	)	PUNCT
ajfa-1362	102	5	which	which	PRON
ajfa-1362	102	6	measures	measure	VERB
ajfa-1362	102	7	the	the	DET
ajfa-1362	102	8	how	how	SCONJ
ajfa-1362	102	9	much	much	ADJ
ajfa-1362	102	10	customer	customer	NOUN
ajfa-1362	102	11	are	be	AUX
ajfa-1362	102	12	informed	inform	VERB
ajfa-1362	102	13	with	with	ADP
ajfa-1362	102	14	any	any	DET
ajfa-1362	102	15	new	new	ADJ
ajfa-1362	102	16	hostelling	hostelling	NOUN
ajfa-1362	102	17	product	product	NOUN
ajfa-1362	102	18	,	,	PUNCT
ajfa-1362	102	19	came	come	VERB
ajfa-1362	102	20	in	in	ADP
ajfa-1362	102	21	the	the	DET
ajfa-1362	102	22	first	first	ADJ
ajfa-1362	102	23	rank	rank	NOUN
ajfa-1362	102	24	with	with	ADP
ajfa-1362	102	25	an	an	DET
ajfa-1362	102	26	arithmetic	arithmetic	ADJ
ajfa-1362	102	27	average	average	NOUN
ajfa-1362	102	28	of	of	ADP
ajfa-1362	102	29	4.00	4.00	NUM
ajfa-1362	102	30	with	with	ADP
ajfa-1362	102	31	a	a	DET
ajfa-1362	102	32	high	high	ADJ
ajfa-1362	102	33	degree	degree	NOUN
ajfa-1362	102	34	.	.	PUNCT
ajfa-1362	103	1	item	item	NOUN
ajfa-1362	103	2	(	(	PUNCT
ajfa-1362	103	3	28	28	NUM
ajfa-1362	103	4	)	)	PUNCT
ajfa-1362	103	5	which	which	PRON
ajfa-1362	103	6	measure	measure	VERB
ajfa-1362	103	7	how	how	SCONJ
ajfa-1362	103	8	much	much	ADJ
ajfa-1362	103	9	umaid	umaid	ADJ
ajfa-1362	103	10	bahwan	bahwan	NOUN
ajfa-1362	103	11	always	always	ADV
ajfa-1362	103	12	tries	try	VERB
ajfa-1362	103	13	to	to	PART
ajfa-1362	103	14	build	build	VERB
ajfa-1362	103	15	up	up	ADP
ajfa-1362	103	16	very	very	ADV
ajfa-1362	103	17	close	close	ADJ
ajfa-1362	103	18	relationship	relationship	NOUN
ajfa-1362	103	19	,	,	PUNCT
ajfa-1362	103	20	came	come	VERB
ajfa-1362	103	21	in	in	ADP
ajfa-1362	103	22	the	the	DET
ajfa-1362	103	23	second	second	ADJ
ajfa-1362	103	24	rank	rank	NOUN
ajfa-1362	103	25	with	with	ADP
ajfa-1362	103	26	an	an	DET
ajfa-1362	103	27	arithmetic	arithmetic	ADJ
ajfa-1362	103	28	average	average	NOUN
ajfa-1362	103	29	of	of	ADP
ajfa-1362	103	30	3.99	3.99	NUM
ajfa-1362	103	31	with	with	ADP
ajfa-1362	103	32	a	a	DET
ajfa-1362	103	33	medium	medium	NOUN
ajfa-1362	103	34	degree	degree	NOUN
ajfa-1362	103	35	.	.	PUNCT
ajfa-1362	104	1	item	item	NOUN
ajfa-1362	104	2	(	(	PUNCT
ajfa-1362	104	3	25	25	NUM
ajfa-1362	104	4	)	)	PUNCT
ajfa-1362	104	5	which	which	PRON
ajfa-1362	104	6	measures	measure	VERB
ajfa-1362	104	7	the	the	DET
ajfa-1362	104	8	how	how	SCONJ
ajfa-1362	104	9	asian	asian	ADJ
ajfa-1362	104	10	journal	journal	NOUN
ajfa-1362	104	11	of	of	ADP
ajfa-1362	104	12	finance	finance	PROPN
ajfa-1362	104	13	&	&	CCONJ
ajfa-1362	104	14	accounting	accounting	PROPN
ajfa-1362	104	15	issn	issn	PROPN
ajfa-1362	104	16	1946	1946	NUM
ajfa-1362	104	17	-	-	PUNCT
ajfa-1362	104	18	052x	052x	NOUN
ajfa-1362	104	19	2012	2012	NUM
ajfa-1362	104	20	,	,	PUNCT
ajfa-1362	104	21	vol	vol	NOUN
ajfa-1362	104	22	.	.	PROPN
ajfa-1362	104	23	4	4	NUM
ajfa-1362	104	24	,	,	PUNCT
ajfa-1362	104	25	no	no	INTJ
ajfa-1362	104	26	.	.	NOUN
ajfa-1362	104	27	1	1	NUM
ajfa-1362	104	28	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	104	29	127	127	NUM
ajfa-1362	104	30	much	much	ADV
ajfa-1362	104	31	umaid	umaid	ADJ
ajfa-1362	104	32	bhwan	bhwan	NOUN
ajfa-1362	104	33	employees	employee	NOUN
ajfa-1362	104	34	know	know	VERB
ajfa-1362	104	35	how	how	SCONJ
ajfa-1362	104	36	to	to	PART
ajfa-1362	104	37	serve	serve	VERB
ajfa-1362	104	38	customer	customer	NOUN
ajfa-1362	104	39	,	,	PUNCT
ajfa-1362	104	40	came	come	VERB
ajfa-1362	104	41	in	in	ADP
ajfa-1362	104	42	the	the	DET
ajfa-1362	104	43	third	third	ADJ
ajfa-1362	104	44	rank	rank	NOUN
ajfa-1362	104	45	with	with	ADP
ajfa-1362	104	46	an	an	DET
ajfa-1362	104	47	arithmetic	arithmetic	ADJ
ajfa-1362	104	48	average	average	NOUN
ajfa-1362	104	49	of	of	ADP
ajfa-1362	104	50	3.94	3.94	NUM
ajfa-1362	104	51	with	with	ADP
ajfa-1362	104	52	a	a	DET
ajfa-1362	104	53	medium	medium	NOUN
ajfa-1362	104	54	degree	degree	NOUN
ajfa-1362	104	55	.	.	PUNCT
ajfa-1362	105	1	the	the	DET
ajfa-1362	105	2	other	other	ADJ
ajfa-1362	105	3	items	item	NOUN
ajfa-1362	105	4	got	get	VERB
ajfa-1362	105	5	medium	medium	ADJ
ajfa-1362	105	6	degrees	degree	NOUN
ajfa-1362	105	7	decently	decently	ADV
ajfa-1362	105	8	ordered	order	VERB
ajfa-1362	105	9	according	accord	VERB
ajfa-1362	105	10	to	to	ADP
ajfa-1362	105	11	the	the	DET
ajfa-1362	105	12	arithmetic	arithmetic	ADJ
ajfa-1362	105	13	mean	mean	NOUN
ajfa-1362	105	14	:	:	PUNCT
ajfa-1362	105	15	21	21	NUM
ajfa-1362	105	16	,	,	PUNCT
ajfa-1362	105	17	22	22	NUM
ajfa-1362	105	18	,	,	PUNCT
ajfa-1362	105	19	27	27	NUM
ajfa-1362	105	20	,	,	PUNCT
ajfa-1362	105	21	23	23	NUM
ajfa-1362	105	22	,	,	PUNCT
ajfa-1362	105	23	26	26	NUM
ajfa-1362	105	24	,	,	PUNCT
ajfa-1362	105	25	220	220	NUM
ajfa-1362	105	26	,	,	PUNCT
ajfa-1362	105	27	and	and	CCONJ
ajfa-1362	105	28	29	29	NUM
ajfa-1362	105	29	.	.	X
ajfa-1362	106	1	4.5.4.1	4.5.4.1	NUM
ajfa-1362	106	2	test	test	NOUN
ajfa-1362	106	3	of	of	ADP
ajfa-1362	106	4	third	third	ADJ
ajfa-1362	106	5	hypothesis	hypothesis	NOUN
ajfa-1362	106	6	the	the	DET
ajfa-1362	106	7	table	table	NOUN
ajfa-1362	106	8	shows	show	VERB
ajfa-1362	106	9	that	that	SCONJ
ajfa-1362	106	10	all	all	DET
ajfa-1362	106	11	grouped	group	VERB
ajfa-1362	106	12	items	item	NOUN
ajfa-1362	106	13	has	have	VERB
ajfa-1362	106	14	a	a	DET
ajfa-1362	106	15	mean	mean	NOUN
ajfa-1362	106	16	of	of	ADP
ajfa-1362	106	17	3.70	3.70	NUM
ajfa-1362	106	18	,	,	PUNCT
ajfa-1362	106	19	and	and	CCONJ
ajfa-1362	106	20	0.00	0.00	NUM
ajfa-1362	106	21	level	level	NOUN
ajfa-1362	106	22	of	of	ADP
ajfa-1362	106	23	significance	significance	NOUN
ajfa-1362	106	24	(	(	PUNCT
ajfa-1362	106	25	p	p	NOUN
ajfa-1362	106	26	-	-	PUNCT
ajfa-1362	106	27	value	value	NOUN
ajfa-1362	106	28	)	)	PUNCT
ajfa-1362	106	29	,	,	PUNCT
ajfa-1362	106	30	which	which	PRON
ajfa-1362	106	31	means	mean	VERB
ajfa-1362	106	32	that	that	SCONJ
ajfa-1362	106	33	this	this	DET
ajfa-1362	106	34	hypothesis	hypothesis	NOUN
ajfa-1362	106	35	is	be	AUX
ajfa-1362	106	36	rejected	reject	VERB
ajfa-1362	106	37	.	.	PUNCT
ajfa-1362	107	1	this	this	PRON
ajfa-1362	107	2	means	mean	VERB
ajfa-1362	107	3	that	that	SCONJ
ajfa-1362	107	4	umaid	umaid	PROPN
ajfa-1362	107	5	bahwan	bahwan	NOUN
ajfa-1362	107	6	hotel	hotel	NOUN
ajfa-1362	107	7	implement	implement	VERB
ajfa-1362	107	8	customer	customer	NOUN
ajfa-1362	107	9	relationship	relationship	NOUN
ajfa-1362	107	10	management	management	NOUN
ajfa-1362	107	11	in	in	ADP
ajfa-1362	107	12	its	its	PRON
ajfa-1362	107	13	management	management	NOUN
ajfa-1362	107	14	activities	activity	NOUN
ajfa-1362	107	15	with	with	ADP
ajfa-1362	107	16	a	a	DET
ajfa-1362	107	17	medium	medium	ADJ
ajfa-1362	107	18	degree	degree	NOUN
ajfa-1362	107	19	.	.	PUNCT
ajfa-1362	108	1	table	table	NOUN
ajfa-1362	108	2	5	5	NUM
ajfa-1362	108	3	.	.	PUNCT
ajfa-1362	108	4	arithmetic	arithmetic	ADJ
ajfa-1362	108	5	mean	mean	NOUN
ajfa-1362	108	6	,	,	PUNCT
ajfa-1362	108	7	standard	standard	ADJ
ajfa-1362	108	8	deviation	deviation	NOUN
ajfa-1362	108	9	,	,	PUNCT
ajfa-1362	108	10	t	t	NOUN
ajfa-1362	108	11	value	value	NOUN
ajfa-1362	108	12	and	and	CCONJ
ajfa-1362	108	13	significance	significance	NOUN
ajfa-1362	108	14	level	level	NOUN
ajfa-1362	108	15	(	(	PUNCT
ajfa-1362	108	16	p	p	NOUN
ajfa-1362	108	17	-	-	PUNCT
ajfa-1362	108	18	value	value	NOUN
ajfa-1362	108	19	)	)	PUNCT
ajfa-1362	108	20	in	in	ADP
ajfa-1362	108	21	terms	term	NOUN
ajfa-1362	108	22	of	of	ADP
ajfa-1362	108	23	management	management	NOUN
ajfa-1362	108	24	activities	activity	NOUN
ajfa-1362	108	25	item	item	VERB
ajfa-1362	108	26	no	no	DET
ajfa-1362	108	27	item	item	NOUN
ajfa-1362	108	28	details	detail	NOUN
ajfa-1362	108	29	arith	arith	NOUN
ajfa-1362	108	30	mean	mean	VERB
ajfa-1362	108	31	std	std	X
ajfa-1362	108	32	dev	dev	PROPN
ajfa-1362	108	33	t	t	PROPN
ajfa-1362	108	34	value	value	NOUN
ajfa-1362	108	35	pvalue	pvalue	NOUN
ajfa-1362	108	36	rank	rank	NOUN
ajfa-1362	108	37	degree	degree	NOUN
ajfa-1362	108	38	19	19	NUM
ajfa-1362	108	39	umaid	umaid	NOUN
ajfa-1362	108	40	bahwan	bahwan	NOUN
ajfa-1362	108	41	services	service	NOUN
ajfa-1362	108	42	are	be	AUX
ajfa-1362	108	43	updated	update	VERB
ajfa-1362	108	44	to	to	PART
ajfa-1362	108	45	meet	meet	VERB
ajfa-1362	108	46	customers	customer	NOUN
ajfa-1362	108	47	need	need	VERB
ajfa-1362	108	48	.	.	PUNCT
ajfa-1362	109	1	actives	active	NOUN
ajfa-1362	109	2	of	of	ADP
ajfa-1362	109	3	management	management	NOUN
ajfa-1362	109	4	3.70	3.70	NUM
ajfa-1362	109	5	0.89	0.89	NUM
ajfa-1362	109	6	9.65	9.65	NUM
ajfa-1362	109	7	0.00	0.00	NUM
ajfa-1362	109	8	11	11	NUM
ajfa-1362	109	9	moderate	moderate	ADJ
ajfa-1362	109	10	20	20	NUM
ajfa-1362	109	11	there	there	PRON
ajfa-1362	109	12	is	be	VERB
ajfa-1362	109	13	a	a	DET
ajfa-1362	109	14	flexibility	flexibility	NOUN
ajfa-1362	109	15	in	in	ADP
ajfa-1362	109	16	hotels	hotel	NOUN
ajfa-1362	109	17	services	service	NOUN
ajfa-1362	109	18	3.75	3.75	NUM
ajfa-1362	109	19	0.63	0.63	NUM
ajfa-1362	109	20	14.56	14.56	NUM
ajfa-1362	109	21	0.00	0.00	NUM
ajfa-1362	109	22	9	9	NUM
ajfa-1362	109	23	moderate	moderate	ADJ
ajfa-1362	109	24	21	21	NUM
ajfa-1362	109	25	umaid	umaid	NOUN
ajfa-1362	109	26	bahwan	bahwan	NOUN
ajfa-1362	109	27	hotel	hotel	NOUN
ajfa-1362	109	28	commit	commit	VERB
ajfa-1362	109	29	itself	itself	PRON
ajfa-1362	109	30	to	to	ADP
ajfa-1362	109	31	your	your	PRON
ajfa-1362	109	32	personal	personal	ADJ
ajfa-1362	109	33	needs	need	NOUN
ajfa-1362	109	34	3.92	3.92	NUM
ajfa-1362	109	35	0.54	0.54	NUM
ajfa-1362	109	36	20.97	20.97	NUM
ajfa-1362	109	37	0.00	0.00	NUM
ajfa-1362	109	38	4	4	NUM
ajfa-1362	109	39	moderate	moderate	ADJ
ajfa-1362	109	40	22	22	NUM
ajfa-1362	109	41	information	information	NOUN
ajfa-1362	109	42	provided	provide	VERB
ajfa-1362	109	43	by	by	ADP
ajfa-1362	109	44	the	the	DET
ajfa-1362	109	45	hotel	hotel	NOUN
ajfa-1362	109	46	are	be	AUX
ajfa-1362	109	47	trustworthy	trustworthy	ADJ
ajfa-1362	109	48	3.91	3.91	NUM
ajfa-1362	109	49	0.43	0.43	NUM
ajfa-1362	109	50	25.86	25.86	NUM
ajfa-1362	109	51	0.00	0.00	NUM
ajfa-1362	109	52	5	5	NUM
ajfa-1362	109	53	moderate	moderate	ADJ
ajfa-1362	109	54	23	23	NUM
ajfa-1362	109	55	the	the	DET
ajfa-1362	109	56	hotel	hotel	NOUN
ajfa-1362	109	57	provides	provide	VERB
ajfa-1362	109	58	you	you	PRON
ajfa-1362	109	59	with	with	ADP
ajfa-1362	109	60	an	an	DET
ajfa-1362	109	61	access	access	NOUN
ajfa-1362	109	62	to	to	ADP
ajfa-1362	109	63	its	its	PRON
ajfa-1362	109	64	services	service	NOUN
ajfa-1362	109	65	3.81	3.81	NUM
ajfa-1362	109	66	0.61	0.61	NUM
ajfa-1362	109	67	16.43	16.43	NUM
ajfa-1362	109	68	0.00	0.00	NUM
ajfa-1362	109	69	7	7	NUM
ajfa-1362	109	70	moderate	moderate	ADJ
ajfa-1362	109	71	24	24	NUM
ajfa-1362	109	72	you	you	PRON
ajfa-1362	109	73	are	be	AUX
ajfa-1362	109	74	informed	inform	VERB
ajfa-1362	109	75	with	with	ADP
ajfa-1362	109	76	any	any	DET
ajfa-1362	109	77	new	new	ADJ
ajfa-1362	109	78	hotel	hotel	NOUN
ajfa-1362	109	79	product	product	NOUN
ajfa-1362	109	80	4.00	4.00	NUM
ajfa-1362	109	81	0.73	0.73	NUM
ajfa-1362	109	82	16.72	16.72	NUM
ajfa-1362	109	83	0.00	0.00	NUM
ajfa-1362	109	84	1	1	NUM
ajfa-1362	109	85	high	high	ADJ
ajfa-1362	109	86	degree	degree	NOUN
ajfa-1362	109	87	25	25	NUM
ajfa-1362	109	88	umaid	umaid	PROPN
ajfa-1362	109	89	bhwan	bhwan	PROPN
ajfa-1362	109	90	employees	employee	NOUN
ajfa-1362	109	91	know	know	VERB
ajfa-1362	109	92	how	how	SCONJ
ajfa-1362	109	93	to	to	PART
ajfa-1362	109	94	serve	serve	VERB
ajfa-1362	109	95	you	you	PRON
ajfa-1362	109	96	3.94	3.94	NUM
ajfa-1362	109	97	0.70	0.70	NUM
ajfa-1362	109	98	16.51	16.51	NUM
ajfa-1362	109	99	0.00	0.00	NUM
ajfa-1362	109	100	3	3	NUM
ajfa-1362	109	101	moderate	moderate	ADJ
ajfa-1362	109	102	26	26	NUM
ajfa-1362	109	103	umaid	umaid	PROPN
ajfa-1362	109	104	bhwan	bhwan	PROPN
ajfa-1362	109	105	staff	staff	NOUN
ajfa-1362	109	106	know	know	VERB
ajfa-1362	109	107	how	how	SCONJ
ajfa-1362	109	108	to	to	PART
ajfa-1362	109	109	solve	solve	VERB
ajfa-1362	109	110	you	you	PRON
ajfa-1362	109	111	problems	problem	NOUN
ajfa-1362	109	112	3.77	3.77	NUM
ajfa-1362	109	113	0.78	0.78	NUM
ajfa-1362	109	114	12.17	12.17	NUM
ajfa-1362	109	115	0.00	0.00	NUM
ajfa-1362	109	116	8	8	NUM
ajfa-1362	109	117	moderate	moderate	ADJ
ajfa-1362	109	118	27	27	NUM
ajfa-1362	109	119	problems	problem	NOUN
ajfa-1362	109	120	with	with	ADP
ajfa-1362	109	121	the	the	DET
ajfa-1362	109	122	hotel	hotel	NOUN
ajfa-1362	109	123	are	be	AUX
ajfa-1362	109	124	solved	solve	VERB
ajfa-1362	109	125	quickly	quickly	ADV
ajfa-1362	109	126	3.81	3.81	NUM
ajfa-1362	109	127	0.86	0.86	NUM
ajfa-1362	109	128	11.53	11.53	NUM
ajfa-1362	109	129	0.00	0.00	NUM
ajfa-1362	109	130	6	6	NUM
ajfa-1362	109	131	moderate	moderate	ADJ
ajfa-1362	109	132	28	28	NUM
ajfa-1362	109	133	umaid	umaid	ADJ
ajfa-1362	109	134	bahwan	bahwan	PROPN
ajfa-1362	109	135	always	always	ADV
ajfa-1362	109	136	tries	try	VERB
ajfa-1362	109	137	to	to	PART
ajfa-1362	109	138	build	build	VERB
ajfa-1362	109	139	up	up	ADP
ajfa-1362	109	140	very	very	ADV
ajfa-1362	109	141	close	close	ADJ
ajfa-1362	109	142	relationship	relationship	NOUN
ajfa-1362	109	143	3.99	3.99	NUM
ajfa-1362	109	144	0.58	0.58	NUM
ajfa-1362	109	145	20.87	20.87	NUM
ajfa-1362	109	146	0.00	0.00	NUM
ajfa-1362	109	147	2	2	NUM
ajfa-1362	109	148	moderate	moderate	ADJ
ajfa-1362	109	149	29	29	NUM
ajfa-1362	109	150	umaid	umaid	PROPN
ajfa-1362	109	151	bhwan	bhwan	PROPN
ajfa-1362	109	152	service	service	PROPN
ajfa-1362	109	153	quality	quality	NOUN
ajfa-1362	109	154	is	be	AUX
ajfa-1362	109	155	matching	match	VERB
ajfa-1362	109	156	with	with	ADP
ajfa-1362	109	157	your	your	PRON
ajfa-1362	109	158	needs	need	NOUN
ajfa-1362	109	159	3.72	3.72	NUM
ajfa-1362	109	160	0.86	0.86	NUM
ajfa-1362	109	161	10.25	10.25	NUM
ajfa-1362	109	162	0.00	0.00	NUM
ajfa-1362	109	163	10	10	NUM
ajfa-1362	109	164	moderate	moderate	ADJ
ajfa-1362	109	165	total	total	NOUN
ajfa-1362	109	166	3.70	3.70	NUM
ajfa-1362	109	167	0.89	0.89	NUM
ajfa-1362	109	168	9.65	9.65	NUM
ajfa-1362	109	169	0.00	0.00	NUM
ajfa-1362	109	170	---moderate	---moderate	NUM
ajfa-1362	109	171	4.5.5	4.5.5	NUM
ajfa-1362	109	172	fourth	fourth	ADJ
ajfa-1362	109	173	hypothesis	hypothesis	NOUN
ajfa-1362	109	174	there	there	PRON
ajfa-1362	109	175	are	be	VERB
ajfa-1362	109	176	no	no	DET
ajfa-1362	109	177	relation	relation	NOUN
ajfa-1362	109	178	between	between	ADP
ajfa-1362	109	179	customer	customer	NOUN
ajfa-1362	109	180	relationship	relationship	NOUN
ajfa-1362	109	181	management	management	NOUN
ajfa-1362	109	182	and	and	CCONJ
ajfa-1362	109	183	customer	customer	NOUN
ajfa-1362	109	184	retention	retention	NOUN
ajfa-1362	109	185	in	in	ADP
ajfa-1362	109	186	umaid	umaid	PROPN
ajfa-1362	109	187	bahwan	bahwan	PROPN
ajfa-1362	109	188	.	.	PUNCT
ajfa-1362	110	1	asian	asian	ADJ
ajfa-1362	110	2	journal	journal	PROPN
ajfa-1362	110	3	of	of	ADP
ajfa-1362	110	4	finance	finance	PROPN
ajfa-1362	110	5	&	&	CCONJ
ajfa-1362	110	6	accounting	accounting	PROPN
ajfa-1362	110	7	issn	issn	PROPN
ajfa-1362	110	8	1946	1946	NUM
ajfa-1362	110	9	-	-	PUNCT
ajfa-1362	110	10	052x	052x	NOUN
ajfa-1362	110	11	2012	2012	NUM
ajfa-1362	110	12	,	,	PUNCT
ajfa-1362	110	13	vol	vol	NOUN
ajfa-1362	110	14	.	.	PROPN
ajfa-1362	110	15	4	4	NUM
ajfa-1362	110	16	,	,	PUNCT
ajfa-1362	110	17	no	no	INTJ
ajfa-1362	110	18	.	.	NOUN
ajfa-1362	110	19	1	1	NUM
ajfa-1362	110	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NUM
ajfa-1362	110	21	128	128	NUM
ajfa-1362	110	22	table	table	NOUN
ajfa-1362	110	23	6	6	NUM
ajfa-1362	110	24	shows	show	VERB
ajfa-1362	110	25	that	that	SCONJ
ajfa-1362	110	26	all	all	DET
ajfa-1362	110	27	the	the	DET
ajfa-1362	110	28	items	item	NOUN
ajfa-1362	110	29	have	have	VERB
ajfa-1362	110	30	an	an	DET
ajfa-1362	110	31	arithmetic	arithmetic	ADJ
ajfa-1362	110	32	means	mean	NOUN
ajfa-1362	110	33	greater	great	ADJ
ajfa-1362	110	34	than	than	ADP
ajfa-1362	110	35	3.00	3.00	NUM
ajfa-1362	110	36	and	and	CCONJ
ajfa-1362	110	37	p	p	NOUN
ajfa-1362	110	38	-	-	PUNCT
ajfa-1362	110	39	value	value	NOUN
ajfa-1362	110	40	less	less	ADJ
ajfa-1362	110	41	than	than	ADP
ajfa-1362	110	42	0.05	0.05	NUM
ajfa-1362	110	43	,	,	PUNCT
ajfa-1362	110	44	which	which	PRON
ajfa-1362	110	45	means	mean	VERB
ajfa-1362	110	46	that	that	SCONJ
ajfa-1362	110	47	they	they	PRON
ajfa-1362	110	48	are	be	AUX
ajfa-1362	110	49	statistically	statistically	ADV
ajfa-1362	110	50	significant	significant	ADJ
ajfa-1362	110	51	.	.	PUNCT
ajfa-1362	111	1	item	item	NOUN
ajfa-1362	111	2	(	(	PUNCT
ajfa-1362	111	3	37	37	NUM
ajfa-1362	111	4	)	)	PUNCT
ajfa-1362	111	5	which	which	PRON
ajfa-1362	111	6	measures	measure	VERB
ajfa-1362	111	7	the	the	DET
ajfa-1362	111	8	problem	problem	NOUN
ajfa-1362	111	9	with	with	ADP
ajfa-1362	111	10	the	the	DET
ajfa-1362	111	11	hotel	hotel	NOUN
ajfa-1362	111	12	,	,	PUNCT
ajfa-1362	111	13	it	it	PRON
ajfa-1362	111	14	can	can	AUX
ajfa-1362	111	15	easily	easily	ADV
ajfa-1362	111	16	solved	solve	VERB
ajfa-1362	111	17	friendly	friendly	ADJ
ajfa-1362	111	18	–	–	PUNCT
ajfa-1362	111	19	retention	retention	NOUN
ajfa-1362	111	20	,	,	PUNCT
ajfa-1362	111	21	came	come	VERB
ajfa-1362	111	22	in	in	ADP
ajfa-1362	111	23	the	the	DET
ajfa-1362	111	24	first	first	ADJ
ajfa-1362	111	25	rank	rank	NOUN
ajfa-1362	111	26	with	with	ADP
ajfa-1362	111	27	an	an	DET
ajfa-1362	111	28	arithmetic	arithmetic	ADJ
ajfa-1362	111	29	average	average	NOUN
ajfa-1362	111	30	of	of	ADP
ajfa-1362	111	31	4.01	4.01	NUM
ajfa-1362	111	32	with	with	ADP
ajfa-1362	111	33	a	a	DET
ajfa-1362	111	34	high	high	ADJ
ajfa-1362	111	35	degree	degree	NOUN
ajfa-1362	111	36	.	.	PUNCT
ajfa-1362	112	1	item	item	NOUN
ajfa-1362	112	2	(	(	PUNCT
ajfa-1362	112	3	35	35	NUM
ajfa-1362	112	4	)	)	PUNCT
ajfa-1362	112	5	which	which	PRON
ajfa-1362	112	6	measure	measure	VERB
ajfa-1362	112	7	how	how	SCONJ
ajfa-1362	112	8	much	much	ADJ
ajfa-1362	112	9	hotel	hotel	NOUN
ajfa-1362	112	10	policy	policy	NOUN
ajfa-1362	112	11	based	base	VERB
ajfa-1362	112	12	on	on	ADP
ajfa-1362	112	13	avoiding	avoid	VERB
ajfa-1362	112	14	any	any	DET
ajfa-1362	112	15	potential	potential	ADJ
ajfa-1362	112	16	problems	problem	NOUN
ajfa-1362	112	17	–	–	PUNCT
ajfa-1362	112	18	retention	retention	NOUN
ajfa-1362	112	19	,	,	PUNCT
ajfa-1362	112	20	came	come	VERB
ajfa-1362	112	21	in	in	ADP
ajfa-1362	112	22	the	the	DET
ajfa-1362	112	23	second	second	ADJ
ajfa-1362	112	24	rank	rank	NOUN
ajfa-1362	112	25	with	with	ADP
ajfa-1362	112	26	an	an	DET
ajfa-1362	112	27	arithmetic	arithmetic	ADJ
ajfa-1362	112	28	average	average	NOUN
ajfa-1362	112	29	of	of	ADP
ajfa-1362	112	30	3.99	3.99	NUM
ajfa-1362	112	31	with	with	ADP
ajfa-1362	112	32	a	a	DET
ajfa-1362	112	33	medium	medium	NOUN
ajfa-1362	112	34	degree	degree	NOUN
ajfa-1362	112	35	.	.	PUNCT
ajfa-1362	113	1	item	item	NOUN
ajfa-1362	113	2	(	(	PUNCT
ajfa-1362	113	3	34	34	NUM
ajfa-1362	113	4	)	)	PUNCT
ajfa-1362	113	5	which	which	PRON
ajfa-1362	113	6	measures	measure	VERB
ajfa-1362	113	7	the	the	DET
ajfa-1362	113	8	how	how	SCONJ
ajfa-1362	113	9	the	the	DET
ajfa-1362	113	10	umaid	umaid	PROPN
ajfa-1362	113	11	bhwan	bhwan	PROPN
ajfa-1362	113	12	policy	policy	NOUN
ajfa-1362	113	13	respect	respect	NOUN
ajfa-1362	113	14	customer	customer	NOUN
ajfa-1362	113	15	’s	’s	PART
ajfa-1362	113	16	own	own	ADJ
ajfa-1362	113	17	privacy	privacy	NOUN
ajfa-1362	113	18	–	–	PUNCT
ajfa-1362	113	19	retention	retention	NOUN
ajfa-1362	113	20	,	,	PUNCT
ajfa-1362	113	21	came	come	VERB
ajfa-1362	113	22	in	in	ADP
ajfa-1362	113	23	the	the	DET
ajfa-1362	113	24	third	third	ADJ
ajfa-1362	113	25	rank	rank	NOUN
ajfa-1362	113	26	with	with	ADP
ajfa-1362	113	27	an	an	DET
ajfa-1362	113	28	arithmetic	arithmetic	ADJ
ajfa-1362	113	29	average	average	NOUN
ajfa-1362	113	30	of	of	ADP
ajfa-1362	113	31	3.98	3.98	NUM
ajfa-1362	113	32	with	with	ADP
ajfa-1362	113	33	a	a	DET
ajfa-1362	113	34	medium	medium	NOUN
ajfa-1362	113	35	degree	degree	NOUN
ajfa-1362	113	36	.	.	PUNCT
ajfa-1362	114	1	the	the	DET
ajfa-1362	114	2	other	other	ADJ
ajfa-1362	114	3	items	item	NOUN
ajfa-1362	114	4	got	get	VERB
ajfa-1362	114	5	medium	medium	ADJ
ajfa-1362	114	6	degrees	degree	NOUN
ajfa-1362	114	7	decently	decently	ADV
ajfa-1362	114	8	ordered	order	VERB
ajfa-1362	114	9	according	accord	VERB
ajfa-1362	114	10	to	to	ADP
ajfa-1362	114	11	the	the	DET
ajfa-1362	114	12	arithmetic	arithmetic	PROPN
ajfa-1362	114	13	mean:39	mean:39	PROPN
ajfa-1362	114	14	,	,	PUNCT
ajfa-1362	114	15	41	41	NUM
ajfa-1362	114	16	,	,	PUNCT
ajfa-1362	114	17	36	36	NUM
ajfa-1362	114	18	,	,	PUNCT
ajfa-1362	114	19	30	30	NUM
ajfa-1362	114	20	,	,	PUNCT
ajfa-1362	114	21	32	32	NUM
ajfa-1362	114	22	,	,	PUNCT
ajfa-1362	114	23	38	38	NUM
ajfa-1362	114	24	,	,	PUNCT
ajfa-1362	114	25	40	40	NUM
ajfa-1362	114	26	33	33	NUM
ajfa-1362	114	27	,	,	PUNCT
ajfa-1362	114	28	and	and	CCONJ
ajfa-1362	114	29	31	31	NUM
ajfa-1362	114	30	.	.	PUNCT
ajfa-1362	115	1	4.5.5.1test	4.5.5.1test	NUM
ajfa-1362	115	2	of	of	ADP
ajfa-1362	115	3	fourth	fourth	ADJ
ajfa-1362	115	4	hypothesis	hypothesis	NOUN
ajfa-1362	115	5	the	the	DET
ajfa-1362	115	6	table	table	NOUN
ajfa-1362	115	7	shows	show	VERB
ajfa-1362	115	8	that	that	SCONJ
ajfa-1362	115	9	all	all	DET
ajfa-1362	115	10	grouped	group	VERB
ajfa-1362	115	11	items	item	NOUN
ajfa-1362	115	12	has	have	VERB
ajfa-1362	115	13	a	a	DET
ajfa-1362	115	14	mean	mean	NOUN
ajfa-1362	115	15	of	of	ADP
ajfa-1362	115	16	3.87	3.87	NUM
ajfa-1362	115	17	,	,	PUNCT
ajfa-1362	115	18	and	and	CCONJ
ajfa-1362	115	19	0.00	0.00	NUM
ajfa-1362	115	20	level	level	NOUN
ajfa-1362	115	21	of	of	ADP
ajfa-1362	115	22	significance	significance	NOUN
ajfa-1362	115	23	(	(	PUNCT
ajfa-1362	115	24	p	p	NOUN
ajfa-1362	115	25	-	-	PUNCT
ajfa-1362	115	26	value	value	NOUN
ajfa-1362	115	27	)	)	PUNCT
ajfa-1362	115	28	,	,	PUNCT
ajfa-1362	115	29	which	which	PRON
ajfa-1362	115	30	means	mean	VERB
ajfa-1362	115	31	that	that	SCONJ
ajfa-1362	115	32	this	this	DET
ajfa-1362	115	33	hypothesis	hypothesis	NOUN
ajfa-1362	115	34	is	be	AUX
ajfa-1362	115	35	rejected	reject	VERB
ajfa-1362	115	36	.	.	PUNCT
ajfa-1362	116	1	which	which	PRON
ajfa-1362	116	2	means	mean	VERB
ajfa-1362	116	3	that	that	SCONJ
ajfa-1362	116	4	there	there	PRON
ajfa-1362	116	5	are	be	VERB
ajfa-1362	116	6	relation	relation	NOUN
ajfa-1362	116	7	between	between	ADP
ajfa-1362	116	8	customer	customer	NOUN
ajfa-1362	116	9	relationship	relationship	NOUN
ajfa-1362	116	10	management	management	NOUN
ajfa-1362	116	11	and	and	CCONJ
ajfa-1362	116	12	customer	customer	NOUN
ajfa-1362	116	13	retention	retention	NOUN
ajfa-1362	116	14	in	in	ADP
ajfa-1362	116	15	umaid	umaid	PROPN
ajfa-1362	116	16	bahwan	bahwan	PROPN
ajfa-1362	116	17	with	with	ADP
ajfa-1362	116	18	a	a	DET
ajfa-1362	116	19	medium	medium	ADJ
ajfa-1362	116	20	degree	degree	NOUN
ajfa-1362	116	21	?	?	PUNCT
ajfa-1362	116	22	table	table	NOUN
ajfa-1362	116	23	6	6	NUM
ajfa-1362	116	24	.	.	PUNCT
ajfa-1362	116	25	arithmetic	arithmetic	ADJ
ajfa-1362	116	26	mean	mean	NOUN
ajfa-1362	116	27	,	,	PUNCT
ajfa-1362	116	28	standard	standard	ADJ
ajfa-1362	116	29	deviation	deviation	NOUN
ajfa-1362	116	30	,	,	PUNCT
ajfa-1362	116	31	t	t	NOUN
ajfa-1362	116	32	value	value	NOUN
ajfa-1362	116	33	and	and	CCONJ
ajfa-1362	116	34	significance	significance	NOUN
ajfa-1362	116	35	level	level	NOUN
ajfa-1362	116	36	(	(	PUNCT
ajfa-1362	116	37	p	p	NOUN
ajfa-1362	116	38	-	-	PUNCT
ajfa-1362	116	39	value	value	NOUN
ajfa-1362	116	40	)	)	PUNCT
ajfa-1362	116	41	in	in	ADP
ajfa-1362	116	42	terms	term	NOUN
ajfa-1362	116	43	of	of	ADP
ajfa-1362	116	44	customer	customer	NOUN
ajfa-1362	116	45	retention	retention	NOUN
ajfa-1362	116	46	item	item	NOUN
ajfa-1362	116	47	no	no	DET
ajfa-1362	116	48	item	item	NOUN
ajfa-1362	116	49	details	detail	NOUN
ajfa-1362	116	50	arith	arith	NOUN
ajfa-1362	116	51	.	.	PUNCT
ajfa-1362	117	1	mean	mean	VERB
ajfa-1362	117	2	std	std	NOUN
ajfa-1362	117	3	dev	dev	PROPN
ajfa-1362	117	4	t	t	PROPN
ajfa-1362	117	5	value	value	NOUN
ajfa-1362	117	6	pvalue	pvalue	NOUN
ajfa-1362	117	7	rank	rank	NOUN
ajfa-1362	117	8	degree	degree	NOUN
ajfa-1362	117	9	30	30	NUM
ajfa-1362	117	10	hotel	hotel	NOUN
ajfa-1362	117	11	tries	try	VERB
ajfa-1362	117	12	to	to	PART
ajfa-1362	117	13	keep	keep	VERB
ajfa-1362	117	14	up	up	ADP
ajfa-1362	117	15	with	with	ADP
ajfa-1362	117	16	new	new	ADJ
ajfa-1362	117	17	hotel	hotel	NOUN
ajfa-1362	117	18	services	service	NOUN
ajfa-1362	117	19	3.87	3.87	NUM
ajfa-1362	117	20	0.66	0.66	NUM
ajfa-1362	117	21	16.25	16.25	NUM
ajfa-1362	117	22	0.00	0.00	NUM
ajfa-1362	117	23	7	7	NUM
ajfa-1362	117	24	moderate	moderate	ADJ
ajfa-1362	117	25	31	31	NUM
ajfa-1362	117	26	the	the	DET
ajfa-1362	117	27	hotel	hotel	NOUN
ajfa-1362	117	28	keeps	keep	VERB
ajfa-1362	117	29	you	you	PRON
ajfa-1362	117	30	updated	update	VERB
ajfa-1362	117	31	with	with	ADP
ajfa-1362	117	32	new	new	ADJ
ajfa-1362	117	33	services	service	NOUN
ajfa-1362	117	34	available	available	ADJ
ajfa-1362	117	35	3.64	3.64	NUM
ajfa-1362	117	36	0.67	0.67	NUM
ajfa-1362	117	37	11.73	11.73	NUM
ajfa-1362	117	38	0.00	0.00	NUM
ajfa-1362	117	39	12	12	NUM
ajfa-1362	117	40	moderate	moderate	ADJ
ajfa-1362	117	41	32	32	NUM
ajfa-1362	117	42	there	there	PRON
ajfa-1362	117	43	is	be	VERB
ajfa-1362	117	44	a	a	DET
ajfa-1362	117	45	continuous	continuous	ADJ
ajfa-1362	117	46	contact	contact	NOUN
ajfa-1362	117	47	from	from	ADP
ajfa-1362	117	48	the	the	DET
ajfa-1362	117	49	hotel	hotel	NOUN
ajfa-1362	117	50	side	side	NOUN
ajfa-1362	118	1	3.86	3.86	NUM
ajfa-1362	118	2	0.48	0.48	NUM
ajfa-1362	118	3	22.03	22.03	NUM
ajfa-1362	118	4	0.00	0.00	NUM
ajfa-1362	118	5	8	8	NUM
ajfa-1362	118	6	moderate	moderate	ADJ
ajfa-1362	118	7	33	33	NUM
ajfa-1362	118	8	umaid	umaid	PROPN
ajfa-1362	118	9	bhwan	bhwan	PROPN
ajfa-1362	118	10	employees	employee	NOUN
ajfa-1362	118	11	focus	focus	VERB
ajfa-1362	118	12	on	on	ADP
ajfa-1362	118	13	your	your	PRON
ajfa-1362	118	14	own	own	ADJ
ajfa-1362	118	15	needs	need	NOUN
ajfa-1362	118	16	3.75	3.75	NUM
ajfa-1362	118	17	0.54	0.54	NUM
ajfa-1362	118	18	17.00	17.00	NUM
ajfa-1362	118	19	0.00	0.00	NUM
ajfa-1362	118	20	11	11	NUM
ajfa-1362	118	21	moderate	moderate	ADJ
ajfa-1362	118	22	34	34	NUM
ajfa-1362	118	23	the	the	DET
ajfa-1362	118	24	umaid	umaid	PROPN
ajfa-1362	118	25	bhwan	bhwan	PROPN
ajfa-1362	118	26	policy	policy	NOUN
ajfa-1362	118	27	respect	respect	VERB
ajfa-1362	118	28	your	your	PRON
ajfa-1362	118	29	own	own	ADJ
ajfa-1362	118	30	privacy	privacy	NOUN
ajfa-1362	118	31	3.98	3.98	NUM
ajfa-1362	118	32	0.67	0.67	NUM
ajfa-1362	118	33	18.16	18.16	NUM
ajfa-1362	118	34	0.00	0.00	NUM
ajfa-1362	118	35	3	3	NUM
ajfa-1362	118	36	moderate	moderate	ADJ
ajfa-1362	118	37	35	35	NUM
ajfa-1362	118	38	your	your	PRON
ajfa-1362	118	39	hotel	hotel	NOUN
ajfa-1362	118	40	policy	policy	NOUN
ajfa-1362	118	41	based	base	VERB
ajfa-1362	118	42	on	on	ADP
ajfa-1362	118	43	avoiding	avoid	VERB
ajfa-1362	118	44	any	any	DET
ajfa-1362	118	45	potential	potential	ADJ
ajfa-1362	118	46	problems	problem	NOUN
ajfa-1362	118	47	3.99	3.99	NUM
ajfa-1362	118	48	0.58	0.58	NUM
ajfa-1362	118	49	20.87	20.87	NUM
ajfa-1362	118	50	0.00	0.00	NUM
ajfa-1362	118	51	2	2	NUM
ajfa-1362	118	52	moderate	moderate	ADJ
ajfa-1362	118	53	36	36	NUM
ajfa-1362	118	54	the	the	DET
ajfa-1362	118	55	hotel	hotel	NOUN
ajfa-1362	118	56	is	be	AUX
ajfa-1362	118	57	able	able	ADJ
ajfa-1362	118	58	to	to	PART
ajfa-1362	118	59	negotiate	negotiate	VERB
ajfa-1362	118	60	the	the	DET
ajfa-1362	118	61	problems	problem	NOUN
ajfa-1362	118	62	with	with	ADP
ajfa-1362	118	63	you	you	PRON
ajfa-1362	118	64	3.88	3.88	NUM
ajfa-1362	118	65	0.65	0.65	NUM
ajfa-1362	118	66	16.47	16.47	NUM
ajfa-1362	118	67	0.00	0.00	NUM
ajfa-1362	118	68	6	6	NUM
ajfa-1362	118	69	moderate	moderate	ADJ
ajfa-1362	118	70	37	37	NUM
ajfa-1362	118	71	when	when	SCONJ
ajfa-1362	118	72	you	you	PRON
ajfa-1362	118	73	have	have	VERB
ajfa-1362	118	74	a	a	DET
ajfa-1362	118	75	problem	problem	NOUN
ajfa-1362	118	76	with	with	ADP
ajfa-1362	118	77	the	the	DET
ajfa-1362	118	78	hotel	hotel	NOUN
ajfa-1362	118	79	,	,	PUNCT
ajfa-1362	118	80	it	it	PRON
ajfa-1362	118	81	can	can	AUX
ajfa-1362	118	82	easily	easily	ADV
ajfa-1362	118	83	solved	solve	VERB
ajfa-1362	118	84	friendly	friendly	ADJ
ajfa-1362	118	85	4.01	4.01	NUM
ajfa-1362	118	86	0.80	0.80	NUM
ajfa-1362	118	87	15.26	15.26	NUM
ajfa-1362	118	88	0.00	0.00	NUM
ajfa-1362	118	89	1	1	NUM
ajfa-1362	118	90	high	high	ADJ
ajfa-1362	118	91	degree	degree	NOUN
ajfa-1362	118	92	38	38	NUM
ajfa-1362	118	93	in	in	ADP
ajfa-1362	118	94	general	general	PROPN
ajfa-1362	118	95	umaid	umaid	PROPN
ajfa-1362	118	96	bhwan	bhwan	PROPN
ajfa-1362	118	97	services	service	NOUN
ajfa-1362	118	98	are	be	AUX
ajfa-1362	118	99	of	of	ADP
ajfa-1362	118	100	high	high	ADJ
ajfa-1362	118	101	quality	quality	NOUN
ajfa-1362	118	102	3.83	3.83	NUM
ajfa-1362	118	103	0.83	0.83	NUM
ajfa-1362	118	104	12.27	12.27	NUM
ajfa-1362	118	105	0.00	0.00	NUM
ajfa-1362	118	106	9	9	NUM
ajfa-1362	118	107	moderate	moderate	ADJ
ajfa-1362	118	108	39	39	NUM
ajfa-1362	118	109	you	you	PRON
ajfa-1362	118	110	feel	feel	VERB
ajfa-1362	118	111	respectful	respectful	ADJ
ajfa-1362	118	112	by	by	ADP
ajfa-1362	118	113	umaid	umaid	PROPN
ajfa-1362	118	114	bhwan	bhwan	PROPN
ajfa-1362	118	115	employees	employee	NOUN
ajfa-1362	118	116	3.95	3.95	NUM
ajfa-1362	118	117	0.69	0.69	NUM
ajfa-1362	118	118	16.73	16.73	NUM
ajfa-1362	118	119	0.00	0.00	NUM
ajfa-1362	118	120	4	4	NUM
ajfa-1362	118	121	moderate	moderate	ADJ
ajfa-1362	118	122	40	40	NUM
ajfa-1362	118	123	you	you	PRON
ajfa-1362	118	124	are	be	AUX
ajfa-1362	118	125	satisfied	satisfied	ADJ
ajfa-1362	118	126	in	in	ADP
ajfa-1362	118	127	dealing	deal	VERB
ajfa-1362	118	128	with	with	ADP
ajfa-1362	118	129	the	the	DET
ajfa-1362	118	130	hotel	hotel	NOUN
ajfa-1362	118	131	3.82	3.82	NUM
ajfa-1362	118	132	0.97	0.97	NUM
ajfa-1362	118	133	10.36	10.36	NUM
ajfa-1362	118	134	0.00	0.00	NUM
ajfa-1362	118	135	10	10	NUM
ajfa-1362	118	136	moderate	moderate	ADJ
ajfa-1362	118	137	41	41	NUM
ajfa-1362	118	138	you	you	PRON
ajfa-1362	118	139	like	like	VERB
ajfa-1362	118	140	to	to	PART
ajfa-1362	118	141	stay	stay	VERB
ajfa-1362	118	142	with	with	ADP
ajfa-1362	118	143	your	your	PRON
ajfa-1362	118	144	hotel	hotel	NOUN
ajfa-1362	118	145	3.88	3.88	NUM
ajfa-1362	118	146	0.73	0.73	NUM
ajfa-1362	118	147	14.72	14.72	NUM
ajfa-1362	118	148	0.00	0.00	NUM
ajfa-1362	118	149	5	5	NUM
ajfa-1362	118	150	moderate	moderate	ADJ
ajfa-1362	118	151	total	total	NOUN
ajfa-1362	118	152	3.87	3.87	NUM
ajfa-1362	118	153	0.54	0.54	NUM
ajfa-1362	118	154	19.92	19.92	NUM
ajfa-1362	118	155	0.00	0.00	NUM
ajfa-1362	118	156	moderate	moderate	ADJ
ajfa-1362	118	157	asian	asian	ADJ
ajfa-1362	118	158	journal	journal	NOUN
ajfa-1362	118	159	of	of	ADP
ajfa-1362	118	160	finance	finance	PROPN
ajfa-1362	118	161	&	&	CCONJ
ajfa-1362	118	162	accounting	accounting	PROPN
ajfa-1362	118	163	issn	issn	PROPN
ajfa-1362	118	164	1946	1946	NUM
ajfa-1362	118	165	-	-	PUNCT
ajfa-1362	118	166	052x	052x	NOUN
ajfa-1362	118	167	2012	2012	NUM
ajfa-1362	118	168	,	,	PUNCT
ajfa-1362	118	169	vol	vol	NOUN
ajfa-1362	118	170	.	.	PROPN
ajfa-1362	119	1	4	4	NUM
ajfa-1362	119	2	,	,	PUNCT
ajfa-1362	119	3	no	no	INTJ
ajfa-1362	119	4	.	.	NOUN
ajfa-1362	119	5	1	1	NUM
ajfa-1362	119	6	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	119	7	129	129	NUM
ajfa-1362	119	8	5	5	NUM
ajfa-1362	119	9	.	.	PUNCT
ajfa-1362	119	10	results	result	VERB
ajfa-1362	119	11	1	1	NUM
ajfa-1362	119	12	.	.	PUNCT
ajfa-1362	120	1	there	there	PRON
ajfa-1362	120	2	is	be	VERB
ajfa-1362	120	3	impact	impact	NOUN
ajfa-1362	120	4	of	of	ADP
ajfa-1362	120	5	implementing	implement	VERB
ajfa-1362	120	6	customer	customer	NOUN
ajfa-1362	120	7	relationship	relationship	NOUN
ajfa-1362	120	8	management	management	NOUN
ajfa-1362	120	9	to	to	PART
ajfa-1362	120	10	increase	increase	VERB
ajfa-1362	120	11	the	the	DET
ajfa-1362	120	12	customer	customer	NOUN
ajfa-1362	120	13	trust	trust	NOUN
ajfa-1362	120	14	in	in	ADP
ajfa-1362	120	15	umaid	umaid	PROPN
ajfa-1362	120	16	bahwan	bahwan	PROPN
ajfa-1362	120	17	with	with	ADP
ajfa-1362	120	18	a	a	DET
ajfa-1362	120	19	medium	medium	NOUN
ajfa-1362	120	20	degree	degree	NOUN
ajfa-1362	120	21	,	,	PUNCT
ajfa-1362	120	22	where	where	SCONJ
ajfa-1362	120	23	umaid	umaid	PROPN
ajfa-1362	120	24	bhwan	bhwan	PROPN
ajfa-1362	120	25	employees	employee	NOUN
ajfa-1362	120	26	have	have	VERB
ajfa-1362	120	27	good	good	ADJ
ajfa-1362	120	28	skills	skill	NOUN
ajfa-1362	120	29	,	,	PUNCT
ajfa-1362	120	30	customers	customer	NOUN
ajfa-1362	120	31	feel	feel	VERB
ajfa-1362	120	32	confident	confident	ADJ
ajfa-1362	120	33	with	with	ADP
ajfa-1362	120	34	dealing	deal	VERB
ajfa-1362	120	35	with	with	ADP
ajfa-1362	120	36	umaid	umaid	PROPN
ajfa-1362	120	37	bhwan	bhwan	PROPN
ajfa-1362	120	38	hotel	hotel	PROPN
ajfa-1362	120	39	,	,	PUNCT
ajfa-1362	120	40	umaid	umaid	PROPN
ajfa-1362	120	41	bhwan	bhwan	PROPN
ajfa-1362	120	42	employees	employee	NOUN
ajfa-1362	120	43	have	have	VERB
ajfa-1362	120	44	good	good	ADJ
ajfa-1362	120	45	skills	skill	NOUN
ajfa-1362	120	46	,	,	PUNCT
ajfa-1362	120	47	umaid	umaid	PROPN
ajfa-1362	120	48	bhwan	bhwan	PROPN
ajfa-1362	120	49	employees	employee	NOUN
ajfa-1362	120	50	are	be	AUX
ajfa-1362	120	51	trusted	trust	VERB
ajfa-1362	120	52	,	,	PUNCT
ajfa-1362	120	53	the	the	DET
ajfa-1362	120	54	information	information	NOUN
ajfa-1362	120	55	customers	customer	NOUN
ajfa-1362	120	56	get	get	VERB
ajfa-1362	120	57	from	from	ADP
ajfa-1362	120	58	the	the	DET
ajfa-1362	120	59	hotel	hotel	NOUN
ajfa-1362	120	60	is	be	AUX
ajfa-1362	120	61	accurate	accurate	ADJ
ajfa-1362	120	62	,	,	PUNCT
ajfa-1362	120	63	the	the	DET
ajfa-1362	120	64	hotel	hotel	NOUN
ajfa-1362	120	65	always	always	ADV
ajfa-1362	120	66	exert	exert	VERB
ajfa-1362	120	67	good	good	ADJ
ajfa-1362	120	68	efforts	effort	NOUN
ajfa-1362	120	69	to	to	PART
ajfa-1362	120	70	fulfill	fulfill	VERB
ajfa-1362	120	71	its	its	PRON
ajfa-1362	120	72	promises	promise	NOUN
ajfa-1362	120	73	,	,	PUNCT
ajfa-1362	120	74	the	the	DET
ajfa-1362	120	75	hotel	hotel	NOUN
ajfa-1362	120	76	respects	respect	VERB
ajfa-1362	120	77	it	it	PRON
ajfa-1362	120	78	promises	promise	VERB
ajfa-1362	120	79	as	as	SCONJ
ajfa-1362	120	80	expected	expect	VERB
ajfa-1362	120	81	,	,	PUNCT
ajfa-1362	120	82	and	and	CCONJ
ajfa-1362	120	83	customers	customer	NOUN
ajfa-1362	120	84	get	get	VERB
ajfa-1362	120	85	the	the	DET
ajfa-1362	120	86	hotels	hotel	NOUN
ajfa-1362	120	87	services	service	NOUN
ajfa-1362	120	88	as	as	SCONJ
ajfa-1362	120	89	promised	promise	VERB
ajfa-1362	120	90	.	.	PUNCT
ajfa-1362	121	1	2	2	X
ajfa-1362	121	2	.	.	X
ajfa-1362	121	3	there	there	PRON
ajfa-1362	121	4	is	be	VERB
ajfa-1362	121	5	impact	impact	NOUN
ajfa-1362	121	6	of	of	ADP
ajfa-1362	121	7	implementing	implement	VERB
ajfa-1362	121	8	customer	customer	NOUN
ajfa-1362	121	9	relationship	relationship	NOUN
ajfa-1362	121	10	management	management	NOUN
ajfa-1362	121	11	on	on	ADP
ajfa-1362	121	12	customer	customer	NOUN
ajfa-1362	121	13	satisfaction	satisfaction	NOUN
ajfa-1362	121	14	in	in	ADP
ajfa-1362	121	15	umaid	umaid	PROPN
ajfa-1362	121	16	bahwan	bahwan	PROPN
ajfa-1362	121	17	with	with	ADP
ajfa-1362	121	18	a	a	DET
ajfa-1362	121	19	medium	medium	NOUN
ajfa-1362	121	20	degree	degree	NOUN
ajfa-1362	121	21	,	,	PUNCT
ajfa-1362	121	22	where	where	SCONJ
ajfa-1362	121	23	all	all	PRON
ajfa-1362	121	24	of	of	ADP
ajfa-1362	121	25	customer	customer	NOUN
ajfa-1362	121	26	's	's	PART
ajfa-1362	121	27	transactions	transaction	NOUN
ajfa-1362	121	28	are	be	AUX
ajfa-1362	121	29	highly	highly	ADV
ajfa-1362	121	30	protected	protect	VERB
ajfa-1362	121	31	,	,	PUNCT
ajfa-1362	121	32	the	the	DET
ajfa-1362	121	33	hotel	hotel	NOUN
ajfa-1362	121	34	provides	provide	VERB
ajfa-1362	121	35	quality	quality	NOUN
ajfa-1362	121	36	service	service	NOUN
ajfa-1362	121	37	consistently	consistently	ADV
ajfa-1362	121	38	,	,	PUNCT
ajfa-1362	121	39	umaid	umaid	PROPN
ajfa-1362	121	40	bahwan	bahwan	NOUN
ajfa-1362	121	41	hotel	hotel	NOUN
ajfa-1362	121	42	comply	comply	VERB
ajfa-1362	121	43	with	with	ADP
ajfa-1362	121	44	its	its	PRON
ajfa-1362	121	45	obligations	obligation	NOUN
ajfa-1362	121	46	towards	towards	ADP
ajfa-1362	121	47	customer	customer	NOUN
ajfa-1362	121	48	,	,	PUNCT
ajfa-1362	121	49	the	the	DET
ajfa-1362	121	50	hotel	hotel	NOUN
ajfa-1362	121	51	always	always	ADV
ajfa-1362	121	52	provides	provide	VERB
ajfa-1362	121	53	customer	customer	NOUN
ajfa-1362	121	54	with	with	ADP
ajfa-1362	121	55	what	what	PRON
ajfa-1362	121	56	he	he	PRON
ajfa-1362	121	57	need	need	VERB
ajfa-1362	121	58	,	,	PUNCT
ajfa-1362	121	59	umaid	umaid	PROPN
ajfa-1362	121	60	bahwan	bahwan	PROPN
ajfa-1362	121	61	provides	provide	VERB
ajfa-1362	121	62	customer	customer	NOUN
ajfa-1362	121	63	with	with	ADP
ajfa-1362	121	64	needed	needed	ADJ
ajfa-1362	121	65	information	information	NOUN
ajfa-1362	121	66	in	in	ADP
ajfa-1362	121	67	the	the	DET
ajfa-1362	121	68	specified	specified	ADJ
ajfa-1362	121	69	time	time	NOUN
ajfa-1362	121	70	,	,	PUNCT
ajfa-1362	121	71	umaid	umaid	PROPN
ajfa-1362	121	72	bhwan	bhwan	PROPN
ajfa-1362	121	73	employees	employee	NOUN
ajfa-1362	121	74	pay	pay	VERB
ajfa-1362	121	75	customer	customer	NOUN
ajfa-1362	121	76	special	special	ADJ
ajfa-1362	121	77	attention	attention	NOUN
ajfa-1362	121	78	,	,	PUNCT
ajfa-1362	121	79	umaid	umaid	PROPN
ajfa-1362	121	80	bhwan	bhwan	PROPN
ajfa-1362	121	81	employees	employee	NOUN
ajfa-1362	121	82	are	be	AUX
ajfa-1362	121	83	willing	willing	ADJ
ajfa-1362	121	84	to	to	PART
ajfa-1362	121	85	provide	provide	VERB
ajfa-1362	121	86	customer	customer	NOUN
ajfa-1362	121	87	with	with	ADP
ajfa-1362	121	88	any	any	DET
ajfa-1362	121	89	need	need	NOUN
ajfa-1362	121	90	,	,	PUNCT
ajfa-1362	121	91	umaid	umaid	X
ajfa-1362	121	92	bhwan	bhwan	NOUN
ajfa-1362	121	93	responsibilities	responsibility	NOUN
ajfa-1362	121	94	towards	towards	ADP
ajfa-1362	121	95	the	the	DET
ajfa-1362	121	96	customers	customer	NOUN
ajfa-1362	121	97	are	be	AUX
ajfa-1362	121	98	respected	respect	VERB
ajfa-1362	121	99	,	,	PUNCT
ajfa-1362	121	100	customer	customer	NOUN
ajfa-1362	121	101	will	will	AUX
ajfa-1362	121	102	not	not	PART
ajfa-1362	121	103	switch	switch	VERB
ajfa-1362	121	104	to	to	ADP
ajfa-1362	121	105	other	other	ADJ
ajfa-1362	121	106	hotel	hotel	NOUN
ajfa-1362	121	107	,	,	PUNCT
ajfa-1362	121	108	and	and	CCONJ
ajfa-1362	121	109	customers	customer	NOUN
ajfa-1362	121	110	are	be	AUX
ajfa-1362	121	111	happy	happy	ADJ
ajfa-1362	121	112	in	in	ADP
ajfa-1362	121	113	dealing	deal	VERB
ajfa-1362	121	114	with	with	ADP
ajfa-1362	121	115	umaid	umaid	PROPN
ajfa-1362	121	116	bahwan	bahwan	NOUN
ajfa-1362	121	117	hotel	hotel	NOUN
ajfa-1362	121	118	.	.	PUNCT
ajfa-1362	122	1	3	3	X
ajfa-1362	122	2	.	.	X
ajfa-1362	122	3	umaid	umaid	PROPN
ajfa-1362	122	4	bahwan	bahwan	PROPN
ajfa-1362	122	5	hotel	hotel	NOUN
ajfa-1362	122	6	implements	implement	VERB
ajfa-1362	122	7	customer	customer	NOUN
ajfa-1362	122	8	relationship	relationship	NOUN
ajfa-1362	122	9	management	management	NOUN
ajfa-1362	122	10	in	in	ADP
ajfa-1362	122	11	its	its	PRON
ajfa-1362	122	12	management	management	NOUN
ajfa-1362	122	13	activities	activity	NOUN
ajfa-1362	122	14	with	with	ADP
ajfa-1362	122	15	a	a	DET
ajfa-1362	122	16	medium	medium	NOUN
ajfa-1362	122	17	degree	degree	NOUN
ajfa-1362	122	18	,	,	PUNCT
ajfa-1362	122	19	where	where	SCONJ
ajfa-1362	122	20	umaid	umaid	ADJ
ajfa-1362	122	21	bahwan	bahwan	NOUN
ajfa-1362	122	22	services	service	NOUN
ajfa-1362	122	23	are	be	AUX
ajfa-1362	122	24	updated	update	VERB
ajfa-1362	122	25	to	to	PART
ajfa-1362	122	26	meet	meet	VERB
ajfa-1362	122	27	customers	customer	NOUN
ajfa-1362	122	28	need	need	VERB
ajfa-1362	122	29	.	.	PUNCT
ajfa-1362	123	1	actives	active	NOUN
ajfa-1362	123	2	of	of	ADP
ajfa-1362	123	3	management	management	NOUN
ajfa-1362	123	4	,	,	PUNCT
ajfa-1362	123	5	there	there	PRON
ajfa-1362	123	6	is	be	VERB
ajfa-1362	123	7	a	a	DET
ajfa-1362	123	8	flexibility	flexibility	NOUN
ajfa-1362	123	9	in	in	ADP
ajfa-1362	123	10	hotels	hotel	NOUN
ajfa-1362	123	11	services	service	NOUN
ajfa-1362	123	12	,	,	PUNCT
ajfa-1362	123	13	umaid	umaid	PROPN
ajfa-1362	123	14	bahwan	bahwan	PROPN
ajfa-1362	123	15	hotel	hotel	NOUN
ajfa-1362	123	16	commit	commit	VERB
ajfa-1362	123	17	itself	itself	PRON
ajfa-1362	123	18	to	to	ADP
ajfa-1362	123	19	customer	customer	NOUN
ajfa-1362	123	20	's	's	PART
ajfa-1362	123	21	personal	personal	ADJ
ajfa-1362	123	22	needs	need	NOUN
ajfa-1362	123	23	,	,	PUNCT
ajfa-1362	123	24	information	information	NOUN
ajfa-1362	123	25	provided	provide	VERB
ajfa-1362	123	26	by	by	ADP
ajfa-1362	123	27	the	the	DET
ajfa-1362	123	28	hotel	hotel	NOUN
ajfa-1362	123	29	are	be	AUX
ajfa-1362	123	30	trustworthy	trustworthy	ADJ
ajfa-1362	123	31	,	,	PUNCT
ajfa-1362	123	32	the	the	DET
ajfa-1362	123	33	hotel	hotel	NOUN
ajfa-1362	123	34	provides	provide	VERB
ajfa-1362	123	35	customer	customer	NOUN
ajfa-1362	123	36	with	with	ADP
ajfa-1362	123	37	an	an	DET
ajfa-1362	123	38	access	access	NOUN
ajfa-1362	123	39	to	to	ADP
ajfa-1362	123	40	its	its	PRON
ajfa-1362	123	41	services	service	NOUN
ajfa-1362	123	42	,	,	PUNCT
ajfa-1362	123	43	customers	customer	NOUN
ajfa-1362	123	44	are	be	AUX
ajfa-1362	123	45	informed	inform	VERB
ajfa-1362	123	46	with	with	ADP
ajfa-1362	123	47	any	any	DET
ajfa-1362	123	48	new	new	ADJ
ajfa-1362	123	49	hotel	hotel	NOUN
ajfa-1362	123	50	product	product	NOUN
ajfa-1362	123	51	,	,	PUNCT
ajfa-1362	123	52	umaid	umaid	PROPN
ajfa-1362	123	53	bhwan	bhwan	PROPN
ajfa-1362	123	54	employees	employee	NOUN
ajfa-1362	123	55	know	know	VERB
ajfa-1362	123	56	how	how	SCONJ
ajfa-1362	123	57	to	to	PART
ajfa-1362	123	58	serve	serve	VERB
ajfa-1362	123	59	customer	customer	NOUN
ajfa-1362	123	60	,	,	PUNCT
ajfa-1362	123	61	umaid	umaid	PROPN
ajfa-1362	123	62	bhwan	bhwan	PROPN
ajfa-1362	123	63	staff	staff	NOUN
ajfa-1362	123	64	know	know	VERB
ajfa-1362	123	65	how	how	SCONJ
ajfa-1362	123	66	to	to	PART
ajfa-1362	123	67	solve	solve	VERB
ajfa-1362	123	68	customer	customer	NOUN
ajfa-1362	123	69	problems	problem	NOUN
ajfa-1362	123	70	,	,	PUNCT
ajfa-1362	123	71	problems	problem	NOUN
ajfa-1362	123	72	with	with	ADP
ajfa-1362	123	73	the	the	DET
ajfa-1362	123	74	hotel	hotel	NOUN
ajfa-1362	123	75	are	be	AUX
ajfa-1362	123	76	solved	solve	VERB
ajfa-1362	123	77	quickly	quickly	ADV
ajfa-1362	123	78	,	,	PUNCT
ajfa-1362	123	79	umaid	umaid	X
ajfa-1362	123	80	bahwan	bahwan	PROPN
ajfa-1362	123	81	always	always	ADV
ajfa-1362	123	82	tries	try	VERB
ajfa-1362	123	83	to	to	PART
ajfa-1362	123	84	build	build	VERB
ajfa-1362	123	85	up	up	ADP
ajfa-1362	123	86	very	very	ADV
ajfa-1362	123	87	close	close	ADJ
ajfa-1362	123	88	relationship	relationship	NOUN
ajfa-1362	123	89	,	,	PUNCT
ajfa-1362	123	90	umaid	umaid	PROPN
ajfa-1362	123	91	bhwan	bhwan	PROPN
ajfa-1362	123	92	service	service	PROPN
ajfa-1362	123	93	quality	quality	NOUN
ajfa-1362	123	94	is	be	AUX
ajfa-1362	123	95	matching	match	VERB
ajfa-1362	123	96	with	with	ADP
ajfa-1362	123	97	customer	customer	NOUN
ajfa-1362	123	98	's	's	PART
ajfa-1362	123	99	needs	need	NOUN
ajfa-1362	123	100	.	.	PUNCT
ajfa-1362	124	1	4	4	X
ajfa-1362	124	2	.	.	X
ajfa-1362	124	3	there	there	PRON
ajfa-1362	124	4	are	be	VERB
ajfa-1362	124	5	relation	relation	NOUN
ajfa-1362	124	6	between	between	ADP
ajfa-1362	124	7	customer	customer	NOUN
ajfa-1362	124	8	relationship	relationship	NOUN
ajfa-1362	124	9	management	management	NOUN
ajfa-1362	124	10	and	and	CCONJ
ajfa-1362	124	11	customer	customer	NOUN
ajfa-1362	124	12	retention	retention	NOUN
ajfa-1362	124	13	in	in	ADP
ajfa-1362	124	14	umaid	umaid	PROPN
ajfa-1362	124	15	bahwan	bahwan	PROPN
ajfa-1362	124	16	with	with	ADP
ajfa-1362	124	17	a	a	DET
ajfa-1362	124	18	medium	medium	NOUN
ajfa-1362	124	19	degree	degree	NOUN
ajfa-1362	124	20	,	,	PUNCT
ajfa-1362	124	21	where	where	SCONJ
ajfa-1362	124	22	the	the	DET
ajfa-1362	124	23	hotel	hotel	NOUN
ajfa-1362	124	24	keeps	keep	VERB
ajfa-1362	124	25	customer	customer	NOUN
ajfa-1362	124	26	updated	update	VERB
ajfa-1362	124	27	with	with	ADP
ajfa-1362	124	28	new	new	ADJ
ajfa-1362	124	29	services	service	NOUN
ajfa-1362	124	30	available	available	ADJ
ajfa-1362	124	31	,	,	PUNCT
ajfa-1362	124	32	there	there	PRON
ajfa-1362	124	33	is	be	VERB
ajfa-1362	124	34	a	a	DET
ajfa-1362	124	35	continuous	continuous	ADJ
ajfa-1362	124	36	contact	contact	NOUN
ajfa-1362	124	37	from	from	ADP
ajfa-1362	124	38	the	the	DET
ajfa-1362	124	39	hotel	hotel	NOUN
ajfa-1362	124	40	side	side	NOUN
ajfa-1362	124	41	,	,	PUNCT
ajfa-1362	124	42	umaid	umaid	PROPN
ajfa-1362	124	43	bhwan	bhwan	PROPN
ajfa-1362	124	44	employees	employee	NOUN
ajfa-1362	124	45	focus	focus	VERB
ajfa-1362	124	46	on	on	ADP
ajfa-1362	124	47	customer	customer	NOUN
ajfa-1362	124	48	's	's	PART
ajfa-1362	124	49	own	own	ADJ
ajfa-1362	124	50	needs	need	NOUN
ajfa-1362	124	51	,	,	PUNCT
ajfa-1362	124	52	the	the	DET
ajfa-1362	124	53	umaid	umaid	PROPN
ajfa-1362	124	54	bhwan	bhwan	PROPN
ajfa-1362	124	55	policy	policy	NOUN
ajfa-1362	124	56	respect	respect	NOUN
ajfa-1362	124	57	customer	customer	NOUN
ajfa-1362	124	58	's	's	PART
ajfa-1362	124	59	own	own	ADJ
ajfa-1362	124	60	privacy	privacy	NOUN
ajfa-1362	124	61	,	,	PUNCT
ajfa-1362	124	62	the	the	DET
ajfa-1362	124	63	hotel	hotel	NOUN
ajfa-1362	124	64	policy	policy	NOUN
ajfa-1362	124	65	based	base	VERB
ajfa-1362	124	66	on	on	ADP
ajfa-1362	124	67	avoiding	avoid	VERB
ajfa-1362	124	68	any	any	DET
ajfa-1362	124	69	potential	potential	ADJ
ajfa-1362	124	70	problems	problem	NOUN
ajfa-1362	124	71	,	,	PUNCT
ajfa-1362	124	72	the	the	DET
ajfa-1362	124	73	hotel	hotel	NOUN
ajfa-1362	124	74	is	be	AUX
ajfa-1362	124	75	able	able	ADJ
ajfa-1362	124	76	to	to	PART
ajfa-1362	124	77	negotiate	negotiate	VERB
ajfa-1362	124	78	the	the	DET
ajfa-1362	124	79	problems	problem	NOUN
ajfa-1362	124	80	with	with	ADP
ajfa-1362	124	81	customer	customer	NOUN
ajfa-1362	124	82	,	,	PUNCT
ajfa-1362	124	83	when	when	SCONJ
ajfa-1362	124	84	customer	customer	NOUN
ajfa-1362	124	85	have	have	VERB
ajfa-1362	124	86	a	a	DET
ajfa-1362	124	87	problem	problem	NOUN
ajfa-1362	124	88	with	with	ADP
ajfa-1362	124	89	the	the	DET
ajfa-1362	124	90	hotel	hotel	NOUN
ajfa-1362	124	91	,	,	PUNCT
ajfa-1362	124	92	it	it	PRON
ajfa-1362	124	93	can	can	AUX
ajfa-1362	124	94	easily	easily	ADV
ajfa-1362	124	95	solved	solve	VERB
ajfa-1362	124	96	friendly	friendly	ADJ
ajfa-1362	124	97	,	,	PUNCT
ajfa-1362	124	98	in	in	ADP
ajfa-1362	124	99	general	general	PROPN
ajfa-1362	124	100	umaid	umaid	PROPN
ajfa-1362	124	101	bhwan	bhwan	PROPN
ajfa-1362	124	102	services	service	NOUN
ajfa-1362	124	103	are	be	AUX
ajfa-1362	124	104	of	of	ADP
ajfa-1362	124	105	high	high	ADJ
ajfa-1362	124	106	quality	quality	NOUN
ajfa-1362	124	107	,	,	PUNCT
ajfa-1362	124	108	customer	customer	NOUN
ajfa-1362	124	109	feel	feel	VERB
ajfa-1362	124	110	respectful	respectful	ADJ
ajfa-1362	124	111	by	by	ADP
ajfa-1362	124	112	umaid	umaid	PROPN
ajfa-1362	124	113	bhwan	bhwan	PROPN
ajfa-1362	124	114	employees	employee	NOUN
ajfa-1362	124	115	,	,	PUNCT
ajfa-1362	124	116	customers	customer	NOUN
ajfa-1362	124	117	are	be	AUX
ajfa-1362	124	118	satisfied	satisfied	ADJ
ajfa-1362	124	119	in	in	ADP
ajfa-1362	124	120	dealing	deal	VERB
ajfa-1362	124	121	with	with	ADP
ajfa-1362	124	122	the	the	DET
ajfa-1362	124	123	hotel	hotel	NOUN
ajfa-1362	124	124	,	,	PUNCT
ajfa-1362	124	125	and	and	CCONJ
ajfa-1362	124	126	customer	customer	NOUN
ajfa-1362	124	127	like	like	VERB
ajfa-1362	124	128	to	to	PART
ajfa-1362	124	129	stay	stay	VERB
ajfa-1362	124	130	with	with	ADP
ajfa-1362	124	131	their	their	PRON
ajfa-1362	124	132	hotel	hotel	NOUN
ajfa-1362	124	133	.	.	PUNCT
ajfa-1362	125	1	asian	asian	ADJ
ajfa-1362	125	2	journal	journal	PROPN
ajfa-1362	125	3	of	of	ADP
ajfa-1362	125	4	finance	finance	PROPN
ajfa-1362	125	5	&	&	CCONJ
ajfa-1362	125	6	accounting	accounting	PROPN
ajfa-1362	125	7	issn	issn	PROPN
ajfa-1362	125	8	1946	1946	NUM
ajfa-1362	125	9	-	-	PUNCT
ajfa-1362	125	10	052x	052x	NOUN
ajfa-1362	125	11	2012	2012	NUM
ajfa-1362	125	12	,	,	PUNCT
ajfa-1362	125	13	vol	vol	NOUN
ajfa-1362	125	14	.	.	PROPN
ajfa-1362	125	15	4	4	NUM
ajfa-1362	125	16	,	,	PUNCT
ajfa-1362	125	17	no	no	INTJ
ajfa-1362	125	18	.	.	NOUN
ajfa-1362	125	19	1	1	NUM
ajfa-1362	125	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	125	21	130	130	NUM
ajfa-1362	125	22	5	5	NUM
ajfa-1362	125	23	.	.	PUNCT
ajfa-1362	126	1	there	there	PRON
ajfa-1362	126	2	are	be	VERB
ajfa-1362	126	3	no	no	DET
ajfa-1362	126	4	differences	difference	NOUN
ajfa-1362	126	5	in	in	ADP
ajfa-1362	126	6	impact	impact	NOUN
ajfa-1362	126	7	of	of	ADP
ajfa-1362	126	8	customer	customer	NOUN
ajfa-1362	126	9	relationship	relationship	NOUN
ajfa-1362	126	10	management	management	NOUN
ajfa-1362	126	11	on	on	ADP
ajfa-1362	126	12	customers	customer	NOUN
ajfa-1362	126	13	due	due	ADJ
ajfa-1362	126	14	to	to	ADP
ajfa-1362	126	15	gender	gender	NOUN
ajfa-1362	126	16	,	,	PUNCT
ajfa-1362	126	17	age	age	NOUN
ajfa-1362	126	18	,	,	PUNCT
ajfa-1362	126	19	income	income	NOUN
ajfa-1362	126	20	,	,	PUNCT
ajfa-1362	126	21	occupation	occupation	NOUN
ajfa-1362	126	22	,	,	PUNCT
ajfa-1362	126	23	education	education	NOUN
ajfa-1362	126	24	?	?	PUNCT
ajfa-1362	127	1	6	6	X
ajfa-1362	127	2	.	.	X
ajfa-1362	127	3	suggestions	suggestion	NOUN
ajfa-1362	127	4	based	base	VERB
ajfa-1362	127	5	on	on	ADP
ajfa-1362	127	6	the	the	DET
ajfa-1362	127	7	results	result	NOUN
ajfa-1362	127	8	of	of	ADP
ajfa-1362	127	9	statistical	statistical	ADJ
ajfa-1362	127	10	analysis	analysis	NOUN
ajfa-1362	127	11	,	,	PUNCT
ajfa-1362	127	12	which	which	PRON
ajfa-1362	127	13	show	show	VERB
ajfa-1362	127	14	the	the	DET
ajfa-1362	127	15	impact	impact	NOUN
ajfa-1362	127	16	of	of	ADP
ajfa-1362	127	17	customer	customer	NOUN
ajfa-1362	127	18	relations	relation	NOUN
ajfa-1362	127	19	management	management	NOUN
ajfa-1362	127	20	on	on	ADP
ajfa-1362	127	21	the	the	DET
ajfa-1362	127	22	level	level	NOUN
ajfa-1362	127	23	of	of	ADP
ajfa-1362	127	24	client	client	NOUN
ajfa-1362	127	25	's	's	PART
ajfa-1362	127	26	satisfaction	satisfaction	NOUN
ajfa-1362	127	27	,	,	PUNCT
ajfa-1362	127	28	confidence	confidence	NOUN
ajfa-1362	127	29	and	and	CCONJ
ajfa-1362	127	30	the	the	DET
ajfa-1362	127	31	retaining	retaining	NOUN
ajfa-1362	127	32	of	of	ADP
ajfa-1362	127	33	the	the	DET
ajfa-1362	127	34	clients	client	NOUN
ajfa-1362	127	35	of	of	ADP
ajfa-1362	127	36	the	the	DET
ajfa-1362	127	37	state	state	NOUN
ajfa-1362	127	38	hotel	hotel	NOUN
ajfa-1362	127	39	of	of	ADP
ajfa-1362	127	40	india	india	PROPN
ajfa-1362	127	41	,	,	PUNCT
ajfa-1362	127	42	it	it	PRON
ajfa-1362	127	43	is	be	AUX
ajfa-1362	127	44	clear	clear	ADJ
ajfa-1362	127	45	that	that	SCONJ
ajfa-1362	127	46	there	there	PRON
ajfa-1362	127	47	is	be	VERB
ajfa-1362	127	48	no	no	DET
ajfa-1362	127	49	company	company	NOUN
ajfa-1362	127	50	in	in	ADP
ajfa-1362	127	51	the	the	DET
ajfa-1362	127	52	world	world	NOUN
ajfa-1362	127	53	dropped	drop	VERB
ajfa-1362	127	54	from	from	ADP
ajfa-1362	127	55	defects	defect	NOUN
ajfa-1362	127	56	and	and	CCONJ
ajfa-1362	127	57	imperfect	imperfect	ADJ
ajfa-1362	127	58	.	.	PUNCT
ajfa-1362	128	1	without	without	ADP
ajfa-1362	128	2	doubt	doubt	NOUN
ajfa-1362	128	3	,	,	PUNCT
ajfa-1362	128	4	every	every	DET
ajfa-1362	128	5	company	company	NOUN
ajfa-1362	128	6	should	should	AUX
ajfa-1362	128	7	scrutinize	scrutinize	VERB
ajfa-1362	128	8	and	and	CCONJ
ajfa-1362	128	9	upgrade	upgrade	VERB
ajfa-1362	128	10	its	its	PRON
ajfa-1362	128	11	plans	plan	NOUN
ajfa-1362	128	12	despite	despite	SCONJ
ajfa-1362	128	13	of	of	ADP
ajfa-1362	128	14	its	its	PRON
ajfa-1362	128	15	success	success	NOUN
ajfa-1362	128	16	to	to	PART
ajfa-1362	128	17	identify	identify	VERB
ajfa-1362	128	18	the	the	DET
ajfa-1362	128	19	new	new	ADJ
ajfa-1362	128	20	strategies	strategy	NOUN
ajfa-1362	128	21	,	,	PUNCT
ajfa-1362	128	22	which	which	PRON
ajfa-1362	128	23	appropriate	appropriate	ADJ
ajfa-1362	128	24	to	to	ADP
ajfa-1362	128	25	the	the	DET
ajfa-1362	128	26	developed	develop	VERB
ajfa-1362	128	27	management	management	NOUN
ajfa-1362	128	28	surroundings	surrounding	NOUN
ajfa-1362	128	29	,	,	PUNCT
ajfa-1362	128	30	which	which	PRON
ajfa-1362	128	31	specified	specify	VERB
ajfa-1362	128	32	the	the	DET
ajfa-1362	128	33	needs	need	NOUN
ajfa-1362	128	34	and	and	CCONJ
ajfa-1362	128	35	desires	desire	NOUN
ajfa-1362	128	36	of	of	ADP
ajfa-1362	128	37	old	old	ADJ
ajfa-1362	128	38	,	,	PUNCT
ajfa-1362	128	39	or	or	CCONJ
ajfa-1362	128	40	new	new	ADJ
ajfa-1362	128	41	consumers	consumer	NOUN
ajfa-1362	128	42	.	.	PUNCT
ajfa-1362	129	1	the	the	DET
ajfa-1362	129	2	statistical	statistical	ADJ
ajfa-1362	129	3	analysis	analysis	NOUN
ajfa-1362	129	4	shows	show	VERB
ajfa-1362	129	5	that	that	SCONJ
ajfa-1362	129	6	the	the	DET
ajfa-1362	129	7	customer	customer	NOUN
ajfa-1362	129	8	relationship	relationship	NOUN
ajfa-1362	129	9	management	management	NOUN
ajfa-1362	129	10	has	have	VERB
ajfa-1362	129	11	moderate	moderate	ADJ
ajfa-1362	129	12	influence	influence	NOUN
ajfa-1362	129	13	on	on	ADP
ajfa-1362	129	14	the	the	DET
ajfa-1362	129	15	level	level	NOUN
ajfa-1362	129	16	of	of	ADP
ajfa-1362	129	17	client	client	NOUN
ajfa-1362	129	18	's	's	PART
ajfa-1362	129	19	satisfaction	satisfaction	NOUN
ajfa-1362	129	20	,	,	PUNCT
ajfa-1362	129	21	confidence	confidence	NOUN
ajfa-1362	129	22	and	and	CCONJ
ajfa-1362	129	23	the	the	DET
ajfa-1362	129	24	retaining	retaining	NOUN
ajfa-1362	129	25	of	of	ADP
ajfa-1362	129	26	the	the	DET
ajfa-1362	129	27	clients	client	NOUN
ajfa-1362	129	28	of	of	ADP
ajfa-1362	129	29	the	the	DET
ajfa-1362	129	30	state	state	NOUN
ajfa-1362	129	31	hotel	hotel	NOUN
ajfa-1362	129	32	of	of	ADP
ajfa-1362	129	33	india	india	PROPN
ajfa-1362	129	34	.	.	PUNCT
ajfa-1362	130	1	to	to	PART
ajfa-1362	130	2	increase	increase	VERB
ajfa-1362	130	3	the	the	DET
ajfa-1362	130	4	efficiency	efficiency	NOUN
ajfa-1362	130	5	of	of	ADP
ajfa-1362	130	6	the	the	DET
ajfa-1362	130	7	state	state	NOUN
ajfa-1362	130	8	hotel	hotel	NOUN
ajfa-1362	130	9	of	of	ADP
ajfa-1362	130	10	india	india	PROPN
ajfa-1362	130	11	,	,	PUNCT
ajfa-1362	130	12	we	we	PRON
ajfa-1362	130	13	recommend	recommend	VERB
ajfa-1362	130	14	the	the	DET
ajfa-1362	130	15	followings	following	NOUN
ajfa-1362	130	16	:	:	PUNCT
ajfa-1362	131	1	1	1	X
ajfa-1362	131	2	.	.	X
ajfa-1362	131	3	the	the	DET
ajfa-1362	131	4	umaid	umaid	PROPN
ajfa-1362	131	5	bhwan	bhwan	PROPN
ajfa-1362	131	6	manager	manager	NOUN
ajfa-1362	131	7	should	should	AUX
ajfa-1362	131	8	focus	focus	VERB
ajfa-1362	131	9	on	on	ADP
ajfa-1362	131	10	the	the	DET
ajfa-1362	131	11	staff	staff	NOUN
ajfa-1362	131	12	's	's	PART
ajfa-1362	131	13	scientific	scientific	ADJ
ajfa-1362	131	14	and	and	CCONJ
ajfa-1362	131	15	practical	practical	ADJ
ajfa-1362	131	16	skills	skill	NOUN
ajfa-1362	131	17	and	and	CCONJ
ajfa-1362	131	18	capabilities	capability	NOUN
ajfa-1362	131	19	.	.	PUNCT
ajfa-1362	132	1	to	to	PART
ajfa-1362	132	2	raise	raise	VERB
ajfa-1362	132	3	their	their	PRON
ajfa-1362	132	4	positive	positive	ADJ
ajfa-1362	132	5	psychological	psychological	ADJ
ajfa-1362	132	6	level	level	NOUN
ajfa-1362	132	7	,	,	PUNCT
ajfa-1362	132	8	to	to	PART
ajfa-1362	132	9	live	live	VERB
ajfa-1362	132	10	up	up	ADP
ajfa-1362	132	11	to	to	ADP
ajfa-1362	132	12	the	the	DET
ajfa-1362	132	13	best	good	ADJ
ajfa-1362	132	14	level	level	NOUN
ajfa-1362	132	15	of	of	ADP
ajfa-1362	132	16	dealing	deal	VERB
ajfa-1362	132	17	with	with	ADP
ajfa-1362	132	18	consumers	consumer	NOUN
ajfa-1362	132	19	in	in	ADP
ajfa-1362	132	20	line	line	NOUN
ajfa-1362	132	21	with	with	ADP
ajfa-1362	132	22	the	the	DET
ajfa-1362	132	23	concept	concept	NOUN
ajfa-1362	132	24	of	of	ADP
ajfa-1362	132	25	customer	customer	NOUN
ajfa-1362	132	26	relationship	relationship	NOUN
ajfa-1362	132	27	management	management	NOUN
ajfa-1362	132	28	,	,	PUNCT
ajfa-1362	132	29	the	the	DET
ajfa-1362	132	30	umaid	umaid	PROPN
ajfa-1362	132	31	bhwan	bhwan	PROPN
ajfa-1362	132	32	manager	manager	NOUN
ajfa-1362	132	33	should	should	AUX
ajfa-1362	132	34	provide	provide	VERB
ajfa-1362	132	35	them	they	PRON
ajfa-1362	132	36	training	training	NOUN
ajfa-1362	132	37	and	and	CCONJ
ajfa-1362	132	38	increase	increase	VERB
ajfa-1362	132	39	their	their	PRON
ajfa-1362	132	40	motivation	motivation	NOUN
ajfa-1362	132	41	by	by	ADP
ajfa-1362	132	42	rewards	reward	NOUN
ajfa-1362	132	43	.	.	PUNCT
ajfa-1362	133	1	2	2	X
ajfa-1362	133	2	.	.	X
ajfa-1362	133	3	the	the	DET
ajfa-1362	133	4	company	company	NOUN
ajfa-1362	133	5	must	must	AUX
ajfa-1362	133	6	continue	continue	VERB
ajfa-1362	133	7	in	in	ADP
ajfa-1362	133	8	management	management	NOUN
ajfa-1362	133	9	studies	study	NOUN
ajfa-1362	133	10	in	in	ADP
ajfa-1362	133	11	order	order	NOUN
ajfa-1362	133	12	to	to	PART
ajfa-1362	133	13	identify	identify	VERB
ajfa-1362	133	14	the	the	DET
ajfa-1362	133	15	consumers	consumer	NOUN
ajfa-1362	133	16	'	'	PART
ajfa-1362	133	17	present	present	ADJ
ajfa-1362	133	18	and	and	CCONJ
ajfa-1362	133	19	future	future	ADJ
ajfa-1362	133	20	needs	need	NOUN
ajfa-1362	133	21	and	and	CCONJ
ajfa-1362	133	22	desires	desire	NOUN
ajfa-1362	133	23	to	to	PART
ajfa-1362	133	24	meet	meet	VERB
ajfa-1362	133	25	their	their	PRON
ajfa-1362	133	26	desires	desire	NOUN
ajfa-1362	133	27	and	and	CCONJ
ajfa-1362	133	28	needs	need	VERB
ajfa-1362	133	29	as	as	ADV
ajfa-1362	133	30	well	well	ADV
ajfa-1362	133	31	as	as	SCONJ
ajfa-1362	133	32	they	they	PRON
ajfa-1362	133	33	expected	expect	VERB
ajfa-1362	133	34	.	.	PUNCT
ajfa-1362	134	1	this	this	PRON
ajfa-1362	134	2	will	will	AUX
ajfa-1362	134	3	be	be	AUX
ajfa-1362	134	4	achieved	achieve	VERB
ajfa-1362	134	5	by	by	ADP
ajfa-1362	134	6	qualified	qualified	ADJ
ajfa-1362	134	7	and	and	CCONJ
ajfa-1362	134	8	trained	train	VERB
ajfa-1362	134	9	staff	staff	NOUN
ajfa-1362	134	10	cope	cope	VERB
ajfa-1362	134	11	with	with	ADP
ajfa-1362	134	12	the	the	DET
ajfa-1362	134	13	development	development	NOUN
ajfa-1362	134	14	of	of	ADP
ajfa-1362	134	15	current	current	ADJ
ajfa-1362	134	16	and	and	CCONJ
ajfa-1362	134	17	future	future	ADJ
ajfa-1362	134	18	surroundings	surrounding	NOUN
ajfa-1362	134	19	to	to	PART
ajfa-1362	134	20	win	win	VERB
ajfa-1362	134	21	the	the	DET
ajfa-1362	134	22	consumer	consumer	NOUN
ajfa-1362	134	23	's	's	PART
ajfa-1362	134	24	satisfaction	satisfaction	NOUN
ajfa-1362	134	25	.	.	PUNCT
ajfa-1362	135	1	3	3	X
ajfa-1362	135	2	.	.	X
ajfa-1362	135	3	the	the	DET
ajfa-1362	135	4	institution	institution	NOUN
ajfa-1362	135	5	should	should	AUX
ajfa-1362	135	6	deal	deal	VERB
ajfa-1362	135	7	consumers	consumer	NOUN
ajfa-1362	135	8	trustworthily	trustworthily	ADV
ajfa-1362	135	9	and	and	CCONJ
ajfa-1362	135	10	credibly	credibly	ADV
ajfa-1362	135	11	through	through	ADP
ajfa-1362	135	12	commitment	commitment	NOUN
ajfa-1362	135	13	to	to	ADP
ajfa-1362	135	14	the	the	DET
ajfa-1362	135	15	delivery	delivery	NOUN
ajfa-1362	135	16	dates	date	NOUN
ajfa-1362	135	17	of	of	ADP
ajfa-1362	135	18	orders	order	NOUN
ajfa-1362	135	19	without	without	ADP
ajfa-1362	135	20	bias	bias	NOUN
ajfa-1362	135	21	to	to	PART
ajfa-1362	135	22	gain	gain	VERB
ajfa-1362	135	23	consumer	consumer	NOUN
ajfa-1362	135	24	's	's	PART
ajfa-1362	135	25	trust	trust	NOUN
ajfa-1362	135	26	of	of	ADP
ajfa-1362	135	27	the	the	DET
ajfa-1362	135	28	hotel	hotel	NOUN
ajfa-1362	135	29	institution	institution	NOUN
ajfa-1362	135	30	.	.	PUNCT
ajfa-1362	136	1	4	4	X
ajfa-1362	136	2	.	.	X
ajfa-1362	136	3	the	the	DET
ajfa-1362	136	4	institution	institution	NOUN
ajfa-1362	136	5	must	must	AUX
ajfa-1362	136	6	take	take	VERB
ajfa-1362	136	7	care	care	NOUN
ajfa-1362	136	8	of	of	ADP
ajfa-1362	136	9	the	the	DET
ajfa-1362	136	10	staff	staff	NOUN
ajfa-1362	136	11	's	's	PART
ajfa-1362	136	12	external	external	ADJ
ajfa-1362	136	13	appearance	appearance	NOUN
ajfa-1362	136	14	in	in	ADP
ajfa-1362	136	15	order	order	NOUN
ajfa-1362	136	16	to	to	PART
ajfa-1362	136	17	win	win	VERB
ajfa-1362	136	18	the	the	DET
ajfa-1362	136	19	consumer	consumer	NOUN
ajfa-1362	136	20	's	's	PART
ajfa-1362	136	21	satisfaction	satisfaction	NOUN
ajfa-1362	136	22	.	.	PUNCT
ajfa-1362	137	1	5	5	X
ajfa-1362	137	2	.	.	X
ajfa-1362	137	3	the	the	DET
ajfa-1362	137	4	institution	institution	NOUN
ajfa-1362	137	5	must	must	AUX
ajfa-1362	137	6	allocate	allocate	VERB
ajfa-1362	137	7	places	place	NOUN
ajfa-1362	137	8	for	for	ADP
ajfa-1362	137	9	waiting	wait	VERB
ajfa-1362	137	10	provided	provide	VERB
ajfa-1362	137	11	with	with	ADP
ajfa-1362	137	12	hospitality	hospitality	NOUN
ajfa-1362	137	13	services	service	NOUN
ajfa-1362	137	14	so	so	SCONJ
ajfa-1362	137	15	that	that	SCONJ
ajfa-1362	137	16	the	the	DET
ajfa-1362	137	17	consumer	consumer	NOUN
ajfa-1362	137	18	does	do	AUX
ajfa-1362	137	19	not	not	PART
ajfa-1362	137	20	feel	feel	VERB
ajfa-1362	137	21	bored	bored	ADJ
ajfa-1362	137	22	during	during	ADP
ajfa-1362	137	23	the	the	DET
ajfa-1362	137	24	waiting	waiting	NOUN
ajfa-1362	137	25	period	period	NOUN
ajfa-1362	137	26	this	this	DET
ajfa-1362	137	27	service	service	NOUN
ajfa-1362	137	28	increases	increase	VERB
ajfa-1362	137	29	consumer	consumer	NOUN
ajfa-1362	137	30	’s	’s	PART
ajfa-1362	137	31	happiness	happiness	NOUN
ajfa-1362	137	32	and	and	CCONJ
ajfa-1362	137	33	satisfaction	satisfaction	NOUN
ajfa-1362	137	34	.	.	PUNCT
ajfa-1362	138	1	6	6	X
ajfa-1362	138	2	.	.	PUNCT
ajfa-1362	138	3	the	the	DET
ajfa-1362	138	4	directors	director	NOUN
ajfa-1362	138	5	of	of	ADP
ajfa-1362	138	6	the	the	DET
ajfa-1362	138	7	hotel	hotel	NOUN
ajfa-1362	138	8	should	should	AUX
ajfa-1362	138	9	improve	improve	VERB
ajfa-1362	138	10	the	the	DET
ajfa-1362	138	11	image	image	NOUN
ajfa-1362	138	12	of	of	ADP
ajfa-1362	138	13	the	the	DET
ajfa-1362	138	14	hotel	hotel	NOUN
ajfa-1362	138	15	with	with	ADP
ajfa-1362	138	16	regard	regard	NOUN
ajfa-1362	138	17	to	to	ADP
ajfa-1362	138	18	the	the	DET
ajfa-1362	138	19	consumer	consumer	NOUN
ajfa-1362	138	20	's	's	PART
ajfa-1362	138	21	point	point	NOUN
ajfa-1362	138	22	of	of	ADP
ajfa-1362	138	23	view	view	NOUN
ajfa-1362	138	24	by	by	ADP
ajfa-1362	138	25	good	good	ADJ
ajfa-1362	138	26	technique	technique	NOUN
ajfa-1362	138	27	and	and	CCONJ
ajfa-1362	138	28	speed	speed	NOUN
ajfa-1362	138	29	in	in	ADP
ajfa-1362	138	30	completing	complete	VERB
ajfa-1362	138	31	the	the	DET
ajfa-1362	138	32	work	work	NOUN
ajfa-1362	138	33	which	which	PRON
ajfa-1362	138	34	increases	increase	VERB
ajfa-1362	138	35	consumer	consumer	NOUN
ajfa-1362	138	36	’s	’s	PART
ajfa-1362	138	37	happiness	happiness	NOUN
ajfa-1362	138	38	and	and	CCONJ
ajfa-1362	138	39	satisfaction	satisfaction	NOUN
ajfa-1362	138	40	7	7	NUM
ajfa-1362	138	41	.	.	PUNCT
ajfa-1362	139	1	the	the	DET
ajfa-1362	139	2	hotel	hotel	NOUN
ajfa-1362	139	3	institution	institution	NOUN
ajfa-1362	139	4	must	must	AUX
ajfa-1362	139	5	increase	increase	VERB
ajfa-1362	139	6	the	the	DET
ajfa-1362	139	7	interest	interest	NOUN
ajfa-1362	139	8	in	in	ADP
ajfa-1362	139	9	the	the	DET
ajfa-1362	139	10	periodical	periodical	ADJ
ajfa-1362	139	11	awards	award	NOUN
ajfa-1362	139	12	to	to	ADP
ajfa-1362	139	13	consumers	consumer	NOUN
ajfa-1362	139	14	,	,	PUNCT
ajfa-1362	139	15	which	which	PRON
ajfa-1362	139	16	increases	increase	VERB
ajfa-1362	139	17	the	the	DET
ajfa-1362	139	18	level	level	NOUN
ajfa-1362	139	19	of	of	ADP
ajfa-1362	139	20	satisfaction	satisfaction	NOUN
ajfa-1362	139	21	and	and	CCONJ
ajfa-1362	139	22	loyalty	loyalty	NOUN
ajfa-1362	139	23	to	to	ADP
ajfa-1362	139	24	the	the	DET
ajfa-1362	139	25	organization	organization	NOUN
ajfa-1362	139	26	.	.	PUNCT
ajfa-1362	140	1	asian	asian	ADJ
ajfa-1362	140	2	journal	journal	PROPN
ajfa-1362	140	3	of	of	ADP
ajfa-1362	140	4	finance	finance	PROPN
ajfa-1362	140	5	&	&	CCONJ
ajfa-1362	140	6	accounting	accounting	PROPN
ajfa-1362	140	7	issn	issn	PROPN
ajfa-1362	140	8	1946	1946	NUM
ajfa-1362	140	9	-	-	PUNCT
ajfa-1362	140	10	052x	052x	NOUN
ajfa-1362	140	11	2012	2012	NUM
ajfa-1362	140	12	,	,	PUNCT
ajfa-1362	140	13	vol	vol	NOUN
ajfa-1362	140	14	.	.	PROPN
ajfa-1362	140	15	4	4	NUM
ajfa-1362	140	16	,	,	PUNCT
ajfa-1362	140	17	no	no	INTJ
ajfa-1362	140	18	.	.	NOUN
ajfa-1362	140	19	1	1	NUM
ajfa-1362	140	20	www.macrothink.org/ajfa	www.macrothink.org/ajfa	NOUN
ajfa-1362	140	21	131	131	NUM
ajfa-1362	140	22	8	8	NUM
ajfa-1362	140	23	.	.	PUNCT
ajfa-1362	141	1	the	the	DET
ajfa-1362	141	2	hotel	hotel	NOUN
ajfa-1362	141	3	institution	institution	NOUN
ajfa-1362	141	4	must	must	AUX
ajfa-1362	141	5	increase	increase	VERB
ajfa-1362	141	6	its	its	PRON
ajfa-1362	141	7	attention	attention	NOUN
ajfa-1362	141	8	and	and	CCONJ
ajfa-1362	141	9	focus	focus	VERB
ajfa-1362	141	10	on	on	ADP
ajfa-1362	141	11	consumer	consumer	NOUN
ajfa-1362	141	12	complaints	complaint	NOUN
ajfa-1362	141	13	and	and	CCONJ
ajfa-1362	141	14	suggestions	suggestion	NOUN
ajfa-1362	141	15	,	,	PUNCT
ajfa-1362	141	16	which	which	PRON
ajfa-1362	141	17	increase	increase	VERB
ajfa-1362	141	18	the	the	DET
ajfa-1362	141	19	level	level	NOUN
ajfa-1362	141	20	of	of	ADP
ajfa-1362	141	21	satisfaction	satisfaction	NOUN
ajfa-1362	141	22	and	and	CCONJ
ajfa-1362	141	23	loyalty	loyalty	NOUN
ajfa-1362	141	24	to	to	ADP
ajfa-1362	141	25	the	the	DET
ajfa-1362	141	26	organization	organization	NOUN
ajfa-1362	141	27	and	and	CCONJ
ajfa-1362	141	28	keep	keep	VERB
ajfa-1362	141	29	the	the	DET
ajfa-1362	141	30	consumer	consumer	NOUN
ajfa-1362	141	31	for	for	ADP
ajfa-1362	141	32	the	the	DET
ajfa-1362	141	33	longest	long	ADJ
ajfa-1362	141	34	possible	possible	ADJ
ajfa-1362	141	35	period	period	NOUN
ajfa-1362	141	36	.	.	PUNCT
ajfa-1362	142	1	9	9	X
ajfa-1362	142	2	.	.	X
ajfa-1362	143	1	the	the	DET
ajfa-1362	143	2	hotel	hotel	NOUN
ajfa-1362	143	3	institution	institution	NOUN
ajfa-1362	143	4	should	should	AUX
ajfa-1362	143	5	classify	classify	VERB
ajfa-1362	143	6	offering	offer	VERB
ajfa-1362	143	7	services	service	NOUN
ajfa-1362	143	8	regarding	regard	VERB
ajfa-1362	143	9	to	to	ADP
ajfa-1362	143	10	the	the	DET
ajfa-1362	143	11	consumer	consumer	NOUN
ajfa-1362	143	12	groups	group	NOUN
ajfa-1362	143	13	in	in	ADP
ajfa-1362	143	14	line	line	NOUN
ajfa-1362	143	15	with	with	ADP
ajfa-1362	143	16	their	their	PRON
ajfa-1362	143	17	culture	culture	NOUN
ajfa-1362	143	18	and	and	CCONJ
ajfa-1362	143	19	demographic	demographic	ADJ
ajfa-1362	143	20	factors	factor	NOUN
ajfa-1362	143	21	,	,	PUNCT
ajfa-1362	143	22	which	which	PRON
ajfa-1362	143	23	increase	increase	VERB
ajfa-1362	143	24	the	the	DET
ajfa-1362	143	25	consumer	consumer	NOUN
ajfa-1362	143	26	's	's	PART
ajfa-1362	143	27	satisfaction	satisfaction	NOUN
ajfa-1362	143	28	.	.	PUNCT
ajfa-1362	144	1	10	10	X
ajfa-1362	144	2	.	.	PUNCT
ajfa-1362	145	1	consumers	consumer	NOUN
ajfa-1362	145	2	must	must	AUX
ajfa-1362	145	3	be	be	AUX
ajfa-1362	145	4	noticed	notice	VERB
ajfa-1362	145	5	that	that	SCONJ
ajfa-1362	145	6	they	they	PRON
ajfa-1362	145	7	have	have	VERB
ajfa-1362	145	8	guarantees	guarantee	NOUN
ajfa-1362	145	9	on	on	ADP
ajfa-1362	145	10	their	their	PRON
ajfa-1362	145	11	deposits	deposit	NOUN
ajfa-1362	145	12	.	.	PUNCT
ajfa-1362	146	1	these	these	DET
ajfa-1362	146	2	guarantees	guarantee	NOUN
ajfa-1362	146	3	should	should	AUX
ajfa-1362	146	4	be	be	AUX
ajfa-1362	146	5	activated	activate	VERB
ajfa-1362	146	6	to	to	PART
ajfa-1362	146	7	increase	increase	VERB
ajfa-1362	146	8	consumer	consumer	NOUN
ajfa-1362	146	9	's	's	PART
ajfa-1362	146	10	confidence	confidence	NOUN
ajfa-1362	146	11	in	in	ADP
ajfa-1362	146	12	the	the	DET
ajfa-1362	146	13	organization	organization	NOUN
ajfa-1362	146	14	.	.	PUNCT
ajfa-1362	147	1	references	reference	NOUN
ajfa-1362	147	2	chen	chen	PROPN
ajfa-1362	147	3	,	,	PUNCT
ajfa-1362	147	4	i.	i.	PROPN
ajfa-1362	147	5	j.	j.	PROPN
ajfa-1362	147	6	,	,	PUNCT
ajfa-1362	147	7	&	&	CCONJ
ajfa-1362	147	8	popvich	popvich	PROPN
ajfa-1362	147	9	,	,	PUNCT
ajfa-1362	147	10	k.	k.	PROPN
ajfa-1362	147	11	(	(	PUNCT
ajfa-1362	147	12	2003	2003	NUM
ajfa-1362	147	13	)	)	PUNCT
ajfa-1362	147	14	.	.	PUNCT
ajfa-1362	148	1	understanding	understand	VERB
ajfa-1362	148	2	customer	customer	NOUN
ajfa-1362	148	3	relationship	relationship	NOUN
ajfa-1362	148	4	management	management	NOUN
ajfa-1362	148	5	(	(	PUNCT
ajfa-1362	148	6	crm	crm	PROPN
ajfa-1362	148	7	):	):	PUNCT
ajfa-1362	148	8	people	people	NOUN
ajfa-1362	148	9	,	,	PUNCT
ajfa-1362	148	10	process	process	NOUN
ajfa-1362	148	11	,	,	PUNCT
ajfa-1362	148	12	and	and	CCONJ
ajfa-1362	148	13	technology	technology	NOUN
ajfa-1362	148	14	.	.	PUNCT
ajfa-1362	149	1	business	business	NOUN
ajfa-1362	149	2	process	process	NOUN
ajfa-1362	149	3	management	management	NOUN
ajfa-1362	149	4	journal	journal	NOUN
ajfa-1362	149	5	,	,	PUNCT
ajfa-1362	149	6	9	9	NUM
ajfa-1362	149	7	,	,	PUNCT
ajfa-1362	149	8	672	672	NUM
ajfa-1362	149	9	-	-	SYM
ajfa-1362	149	10	688	688	NUM
ajfa-1362	149	11	.	.	PUNCT
ajfa-1362	150	1	http://dx.doi.org/10.1108/14637150310496758	http://dx.doi.org/10.1108/14637150310496758	PROPN
ajfa-1362	150	2	colgate	colgate	PROPN
ajfa-1362	150	3	,	,	PUNCT
ajfa-1362	150	4	m.	m.	NOUN
ajfa-1362	150	5	,	,	PUNCT
ajfa-1362	150	6	buchanan	buchanan	PROPN
ajfa-1362	150	7	-	-	PUNCT
ajfa-1362	150	8	oliver	oliver	PROPN
ajfa-1362	150	9	,	,	PUNCT
ajfa-1362	150	10	m.	m.	NOUN
ajfa-1362	150	11	,	,	PUNCT
ajfa-1362	150	12	&	&	CCONJ
ajfa-1362	150	13	elmsly	elmsly	ADV
ajfa-1362	150	14	,	,	PUNCT
ajfa-1362	150	15	r.	r.	PROPN
ajfa-1362	150	16	(	(	PUNCT
ajfa-1362	150	17	2006	2006	NUM
ajfa-1362	150	18	)	)	PUNCT
ajfa-1362	150	19	.	.	PUNCT
ajfa-1362	151	1	relationship	relationship	NOUN
ajfa-1362	151	2	benefits	benefit	NOUN
ajfa-1362	151	3	in	in	ADP
ajfa-1362	151	4	an	an	DET
ajfa-1362	151	5	internet	internet	NOUN
ajfa-1362	151	6	environment	environment	NOUN
ajfa-1362	151	7	,	,	PUNCT
ajfa-1362	151	8	managing	manage	VERB
ajfa-1362	151	9	service	service	NOUN
ajfa-1362	151	10	quality	quality	NOUN
ajfa-1362	151	11	,	,	PUNCT
ajfa-1362	151	12	vol	vol	NOUN
ajfa-1362	151	13	.	.	PROPN
ajfa-1362	151	14	15	15	NUM
ajfa-1362	152	1	no	no	NOUN
ajfa-1362	152	2	.	.	NOUN
ajfa-1362	152	3	5	5	NUM
ajfa-1362	152	4	,	,	PUNCT
ajfa-1362	152	5	pp	pp	ADJ
ajfa-1362	152	6	.	.	PUNCT
ajfa-1362	153	1	426	426	NUM
ajfa-1362	153	2	-	-	SYM
ajfa-1362	153	3	436	436	NUM
ajfa-1362	153	4	.	.	PUNCT
ajfa-1362	154	1	http://dx.doi.org/10.1108/09604520510617284	http://dx.doi.org/10.1108/09604520510617284	PROPN
ajfa-1362	154	2	germany	germany	PROPN
ajfa-1362	154	3	.	.	PUNCT
ajfa-1362	155	1	california	california	PROPN
ajfa-1362	155	2	management	management	PROPN
ajfa-1362	155	3	review	review	PROPN
ajfa-1362	155	4	,	,	PUNCT
ajfa-1362	155	5	vol	vol	NOUN
ajfa-1362	155	6	.	.	PROPN
ajfa-1362	155	7	37	37	NUM
ajfa-1362	156	1	no	no	NOUN
ajfa-1362	156	2	.	.	NOUN
ajfa-1362	156	3	4	4	NUM
ajfa-1362	156	4	,	,	PUNCT
ajfa-1362	156	5	pp	pp	ADJ
ajfa-1362	156	6	.	.	PUNCT
ajfa-1362	157	1	45	45	NUM
ajfa-1362	157	2	-	-	SYM
ajfa-1362	157	3	72	72	NUM
ajfa-1362	157	4	.	.	PUNCT
ajfa-1362	158	1	henning	henning	NOUN
ajfa-1362	158	2	-	-	PUNCT
ajfa-1362	158	3	thurau	thurau	ADJ
ajfa-1362	158	4	,	,	PUNCT
ajfa-1362	158	5	t.	t.	PROPN
ajfa-1362	158	6	,	,	PUNCT
ajfa-1362	158	7	gwinner	gwinner	NOUN
ajfa-1362	158	8	,	,	PUNCT
ajfa-1362	158	9	k.p	k.p	PROPN
ajfa-1362	158	10	.	.	PROPN
ajfa-1362	158	11	,	,	PUNCT
ajfa-1362	158	12	&	&	CCONJ
ajfa-1362	158	13	gremler	gremler	PROPN
ajfa-1362	158	14	,	,	PUNCT
ajfa-1362	158	15	d.d	d.d	PROPN
ajfa-1362	158	16	.	.	PROPN
ajfa-1362	158	17	(	(	PUNCT
ajfa-1362	158	18	2002	2002	NUM
ajfa-1362	158	19	)	)	PUNCT
ajfa-1362	158	20	.	.	PUNCT
ajfa-1362	159	1	understanding	understand	VERB
ajfa-1362	159	2	relationship	relationship	NOUN
ajfa-1362	159	3	management	management	NOUN
ajfa-1362	159	4	outcomes	outcome	NOUN
ajfa-1362	159	5	:	:	PUNCT
ajfa-1362	159	6	an	an	DET
ajfa-1362	159	7	integration	integration	NOUN
ajfa-1362	159	8	of	of	ADP
ajfa-1362	159	9	relational	relational	ADJ
ajfa-1362	159	10	benefits	benefit	NOUN
ajfa-1362	159	11	and	and	CCONJ
ajfa-1362	159	12	relationship	relationship	NOUN
ajfa-1362	159	13	quality	quality	NOUN
ajfa-1362	159	14	.	.	PUNCT
ajfa-1362	160	1	journal	journal	PROPN
ajfa-1362	160	2	of	of	ADP
ajfa-1362	160	3	service	service	NOUN
ajfa-1362	160	4	research	research	NOUN
ajfa-1362	160	5	,	,	PUNCT
ajfa-1362	160	6	vol	vol	NOUN
ajfa-1362	160	7	.	.	PROPN
ajfa-1362	160	8	4	4	NUM
ajfa-1362	160	9	no	no	NOUN
ajfa-1362	160	10	.	.	NOUN
ajfa-1362	161	1	3	3	NUM
ajfa-1362	161	2	,	,	PUNCT
ajfa-1362	161	3	pp	pp	ADJ
ajfa-1362	161	4	.	.	PUNCT
ajfa-1362	162	1	230	230	NUM
ajfa-1362	162	2	-	-	SYM
ajfa-1362	162	3	247	247	NUM
ajfa-1362	162	4	.	.	PUNCT
ajfa-1362	162	5	http://dx.doi.org/10.1177/1094670502004003006	http://dx.doi.org/10.1177/1094670502004003006	PROPN
ajfa-1362	162	6	jackson	jackson	PROPN
ajfa-1362	162	7	,	,	PUNCT
ajfa-1362	162	8	d.	d.	PROPN
ajfa-1362	162	9	j.	j.	PROPN
ajfa-1362	162	10	(	(	PUNCT
ajfa-1362	162	11	1994	1994	NUM
ajfa-1362	162	12	)	)	PUNCT
ajfa-1362	162	13	.	.	PUNCT
ajfa-1362	163	1	relationship	relationship	NOUN
ajfa-1362	163	2	selling	selling	NOUN
ajfa-1362	163	3	:	:	PUNCT
ajfa-1362	163	4	the	the	DET
ajfa-1362	163	5	personalization	personalization	NOUN
ajfa-1362	163	6	of	of	ADP
ajfa-1362	163	7	relationship	relationship	NOUN
ajfa-1362	163	8	management	management	NOUN
ajfa-1362	163	9	.	.	PUNCT
ajfa-1362	164	1	asia	asia	PROPN
ajfa-1362	164	2	-	-	PUNCT
ajfa-1362	164	3	australia	australia	PROPN
ajfa-1362	164	4	management	management	NOUN
ajfa-1362	164	5	journal	journal	NOUN
ajfa-1362	164	6	,	,	PUNCT
ajfa-1362	164	7	2	2	NUM
ajfa-1362	164	8	,	,	PUNCT
ajfa-1362	164	9	45	45	NUM
ajfa-1362	164	10	-	-	SYM
ajfa-1362	164	11	54	54	NUM
ajfa-1362	164	12	.	.	PUNCT
ajfa-1362	165	1	http://dx.doi.org/10.1016/s1320-1646(94)70277-x	http://dx.doi.org/10.1016/s1320-1646(94)70277-x	PROPN
ajfa-1362	165	2	johnson	johnson	PROPN
ajfa-1362	165	3	,	,	PUNCT
ajfa-1362	165	4	j.l	j.l	PROPN
ajfa-1362	165	5	.	.	PROPN
ajfa-1362	165	6	(	(	PUNCT
ajfa-1362	165	7	1999	1999	NUM
ajfa-1362	165	8	)	)	PUNCT
ajfa-1362	165	9	.	.	PUNCT
ajfa-1362	166	1	relationship	relationship	NOUN
ajfa-1362	166	2	quality	quality	NOUN
ajfa-1362	166	3	in	in	ADP
ajfa-1362	166	4	business	business	NOUN
ajfa-1362	166	5	-	-	PUNCT
ajfa-1362	166	6	to	to	ADP
ajfa-1362	166	7	-	-	PUNCT
ajfa-1362	166	8	business	business	NOUN
ajfa-1362	166	9	service	service	NOUN
ajfa-1362	166	10	context	context	NOUN
ajfa-1362	166	11	.	.	PUNCT
ajfa-1362	167	1	journal	journal	NOUN
ajfa-1362	167	2	of	of	ADP
ajfa-1362	167	3	management	management	NOUN
ajfa-1362	167	4	,	,	PUNCT
ajfa-1362	167	5	vol	vol	NOUN
ajfa-1362	167	6	.	.	PROPN
ajfa-1362	168	1	24	24	NUM
ajfa-1362	168	2	no	no	NOUN
ajfa-1362	168	3	.	.	NOUN
ajfa-1362	169	1	3	3	NUM
ajfa-1362	169	2	,	,	PUNCT
ajfa-1362	169	3	pp	pp	ADJ
ajfa-1362	169	4	.	.	PUNCT
ajfa-1362	170	1	45	45	NUM
ajfa-1362	170	2	-	-	SYM
ajfa-1362	170	3	67	67	NUM
ajfa-1362	170	4	.	.	PUNCT
ajfa-1362	171	1	keltner	keltner	PROPN
ajfa-1362	171	2	,	,	PUNCT
ajfa-1362	171	3	b.	b.	PROPN
ajfa-1362	171	4	(	(	PUNCT
ajfa-1362	171	5	1995	1995	NUM
ajfa-1362	171	6	)	)	PUNCT
ajfa-1362	171	7	.	.	PUNCT
ajfa-1362	172	1	relationship	relationship	NOUN
ajfa-1362	172	2	hotel	hotel	NOUN
ajfa-1362	172	3	and	and	CCONJ
ajfa-1362	172	4	competitive	competitive	ADJ
ajfa-1362	172	5	advantage	advantage	NOUN
ajfa-1362	172	6	:	:	PUNCT
ajfa-1362	172	7	evidence	evidence	NOUN
ajfa-1362	172	8	from	from	ADP
ajfa-1362	172	9	the	the	DET
ajfa-1362	172	10	us	us	PROPN
ajfa-1362	172	11	and	and	CCONJ
ajfa-1362	172	12	kotler	kotler	NOUN
ajfa-1362	172	13	,	,	PUNCT
ajfa-1362	172	14	p.	p.	NOUN
ajfa-1362	172	15	(	(	PUNCT
ajfa-1362	172	16	1992,april,2	1992,april,2	NUM
ajfa-1362	172	17	)	)	PUNCT
ajfa-1362	172	18	.	.	PUNCT
ajfa-1362	173	1	it	it	PRON
ajfa-1362	173	2	’s	’	VERB
ajfa-1362	173	3	time	time	NOUN
ajfa-1362	173	4	for	for	ADP
ajfa-1362	173	5	total	total	ADJ
ajfa-1362	173	6	management	management	NOUN
ajfa-1362	173	7	.	.	PUNCT
ajfa-1362	174	1	business	business	NOUN
ajfa-1362	174	2	week	week	NOUN
ajfa-1362	174	3	,	,	PUNCT
ajfa-1362	174	4	(	(	PUNCT
ajfa-1362	174	5	2968	2968	NUM
ajfa-1362	174	6	)	)	PUNCT
ajfa-1362	174	7	31	31	NUM
ajfa-1362	174	8	-	-	SYM
ajfa-1362	174	9	33	33	NUM
ajfa-1362	174	10	.	.	PUNCT
ajfa-1362	175	1	light	light	PROPN
ajfa-1362	175	2	,	,	PUNCT
ajfa-1362	175	3	b.	b.	PROPN
ajfa-1362	175	4	(	(	PUNCT
ajfa-1362	175	5	2003	2003	NUM
ajfa-1362	175	6	)	)	PUNCT
ajfa-1362	175	7	.	.	PUNCT
ajfa-1362	176	1	crm	crm	PROPN
ajfa-1362	176	2	packaged	package	VERB
ajfa-1362	176	3	software	software	NOUN
ajfa-1362	176	4	:	:	PUNCT
ajfa-1362	176	5	a	a	DET
ajfa-1362	176	6	study	study	NOUN
ajfa-1362	176	7	of	of	ADP
ajfa-1362	176	8	organizational	organizational	ADJ
ajfa-1362	176	9	experiences	experience	NOUN
ajfa-1362	176	10	.	.	PUNCT
ajfa-1362	177	1	business	business	NOUN
ajfa-1362	177	2	process	process	NOUN
ajfa-1362	177	3	management	management	NOUN
ajfa-1362	177	4	journal	journal	NOUN
ajfa-1362	177	5	,	,	PUNCT
ajfa-1362	177	6	9	9	NUM
ajfa-1362	177	7	,	,	PUNCT
ajfa-1362	177	8	303	303	NUM
ajfa-1362	177	9	-	-	SYM
ajfa-1362	177	10	316	316	NUM
ajfa-1362	177	11	.	.	PUNCT
ajfa-1362	178	1	http://dx.doi.org/10.1108/14637150310496712	http://dx.doi.org/10.1108/14637150310496712	PROPN
ajfa-1362	178	2	ndubisi	ndubisi	PROPN
ajfa-1362	178	3	,	,	PUNCT
ajfa-1362	178	4	n.o	n.o	PROPN
ajfa-1362	178	5	.	.	PROPN
ajfa-1362	178	6	(	(	PUNCT
ajfa-1362	178	7	2003	2003	NUM
ajfa-1362	178	8	)	)	PUNCT
ajfa-1362	178	9	.	.	PUNCT
ajfa-1362	179	1	service	service	NOUN
ajfa-1362	179	2	quality	quality	NOUN
ajfa-1362	179	3	:	:	PUNCT
ajfa-1362	179	4	understanding	understand	VERB
ajfa-1362	179	5	customer	customer	NOUN
ajfa-1362	179	6	perception	perception	NOUN
ajfa-1362	179	7	and	and	CCONJ
ajfa-1362	179	8	reaction	reaction	NOUN
ajfa-1362	179	9	,	,	PUNCT
ajfa-1362	179	10	and	and	CCONJ
ajfa-1362	179	11	its	its	PRON
ajfa-1362	179	12	impact	impact	NOUN
ajfa-1362	179	13	on	on	ADP
ajfa-1362	179	14	business	business	NOUN
ajfa-1362	179	15	.	.	PUNCT
ajfa-1362	180	1	international	international	ADJ
ajfa-1362	180	2	journal	journal	PROPN
ajfa-1362	180	3	of	of	ADP
ajfa-1362	180	4	business	business	NOUN
ajfa-1362	180	5	,	,	PUNCT
ajfa-1362	180	6	vol	vol	NOUN
ajfa-1362	180	7	.	.	PROPN
ajfa-1362	180	8	5	5	NUM
ajfa-1362	180	9	no	no	NOUN
ajfa-1362	180	10	.	.	NOUN
ajfa-1362	180	11	2	2	NUM
ajfa-1362	180	12	,	,	PUNCT
ajfa-1362	180	13	pp	pp	ADJ
ajfa-1362	180	14	.	.	PUNCT
ajfa-1362	181	1	190	190	NUM
ajfa-1362	181	2	-	-	PUNCT
ajfa-1362	181	3	207	207	NUM
ajfa-1362	181	4	.	.	PUNCT
ajfa-1362	182	1	o’malley	o’malley	PROPN
ajfa-1362	182	2	,	,	PUNCT
ajfa-1362	182	3	l.	l.	PROPN
ajfa-1362	182	4	,	,	PUNCT
ajfa-1362	182	5	&	&	CCONJ
ajfa-1362	182	6	tynan	tynan	PROPN
ajfa-1362	182	7	,	,	PUNCT
ajfa-1362	182	8	c.	c.	PROPN
ajfa-1362	182	9	(	(	PUNCT
ajfa-1362	182	10	2000	2000	NUM
ajfa-1362	182	11	)	)	PUNCT
ajfa-1362	182	12	.	.	PUNCT
ajfa-1362	183	1	relationship	relationship	NOUN
ajfa-1362	183	2	management	management	NOUN
ajfa-1362	183	3	in	in	ADP
ajfa-1362	183	4	consumer	consumer	NOUN
ajfa-1362	183	5	markets	market	NOUN
ajfa-1362	183	6	.	.	PUNCT
ajfa-1362	184	1	rhetoric	rhetoric	NOUN
ajfa-1362	184	2	or	or	CCONJ
ajfa-1362	184	3	reality	reality	NOUN
ajfa-1362	184	4	?	?	PUNCT
ajfa-1362	184	5	,	,	PUNCT
ajfa-1362	184	6	european	european	PROPN
ajfa-1362	184	7	journal	journal	PROPN
ajfa-1362	184	8	of	of	ADP
ajfa-1362	184	9	management	management	NOUN
ajfa-1362	184	10	,	,	PUNCT
ajfa-1362	184	11	vol	vol	NOUN
ajfa-1362	184	12	.	.	PROPN
ajfa-1362	185	1	34	34	NUM
ajfa-1362	185	2	no	no	NOUN
ajfa-1362	185	3	.	.	NOUN
ajfa-1362	186	1	7	7	NUM
ajfa-1362	186	2	,	,	PUNCT
ajfa-1362	186	3	pp	pp	ADJ
ajfa-1362	186	4	.	.	PUNCT
ajfa-1362	187	1	797	797	NUM
ajfa-1362	187	2	-	-	SYM
ajfa-1362	187	3	815	815	NUM
ajfa-1362	187	4	.	.	PUNCT