id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajssms-3700	Ali, Aree Mohammed ; Doski, Shivan A M; Saadon, Aveen Idris	The Impact of Service Quality Dimensions on Customer Satisfaction: Case Study of University Utara Malaysia 	2022	7	.pdf	application/pdf	4679	293	45	3. Methodology All selected respondents (students) were involved in some aspect of customer service involving frequent interaction with customers or clients. Abstract The purpose of this study is to investigate the effect of service quality (reliability, empathy, tangibility, assurance, responsiveness) on customer satisfaction in University Utara Malaysia (Education Service).	cache/ajssms-3700.pdf	txt/ajssms-3700.txt